PDF 5956815 en-US-1

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
Legal information
© Copyright 2022 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
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Microsoft and Windows are either registered take full advantage of Windows functionality. refund policy of your seller.
trademarks or trademarks of Microsoft Windows is automatically updated, which
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Semiconductor Corporation. USB Type-C and may apply and additional requirements contact your seller.
USB-C are registered trademarks of USB may apply over time for updates. See
Implementers Forum. DisplayPort™ and the http://www.windows.com. If your product
DisplayPort™ logo are trademarks owned by ships with Windows in S Mode: Windows in
the Video Electronics Standards Association S Mode works exclusively with apps from
(VESA®) in the United States and other the Microsoft Store within Windows. Certain
countries. Miracast and Wi-Fi are registered default settings, features, and apps cannot
trademarks of Wi-Fi Alliance®. be changed. Some accessories and apps
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The information contained herein is subject to work (including some antivirus, PDF writers,
change without notice. The only warranties for driver utilities, and accessibility apps), and
HP products and services are set forth in the performance may vary, even if you switch out
express warranty statements accompanying of S Mode. If you switch to Windows, you
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additional warranty. HP shall not be liable
for technical or editorial errors or omissions To access the latest user guides, go to
contained herein. http://www.hp.com/support, and follow the
instructions to find your product. Then select
First Edition: April 2022 Manuals.
Document Part Number: N02753-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
Table of contents
1 Product description................................................................................................................................................................1
2 Getting to know your computer.............................................................................................................................................5

Right side ...........................................................................................................................................................................5
Left side .............................................................................................................................................................................6
Display ...............................................................................................................................................................................7
Low blue-light mode (select products only) .............................................................................................................7
Wake-on-touch (select products only)......................................................................................................................7
Keyboard area....................................................................................................................................................................9
Touchpad settings and components .........................................................................................................................9
Touchpad settings .............................................................................................................................................9
Adjusting touchpad settings .....................................................................................................................9
Turning on the touchpad ...........................................................................................................................9
Touchpad components ......................................................................................................................................9
Lights .......................................................................................................................................................................10
Button and fingerprint reader .................................................................................................................................11
Special keys .............................................................................................................................................................13
Front ................................................................................................................................................................................14
Bottom ............................................................................................................................................................................14
Labels...............................................................................................................................................................................15
Using a SIM card (select products only)...........................................................................................................................17
Inserting a nano SIM card ........................................................................................................................................17
3 Illustrated parts catalog ......................................................................................................................................................18

Computer major components..........................................................................................................................................18
Display assembly subcomponents..................................................................................................................................22
Miscellaneous parts.........................................................................................................................................................23
4 Removal and replacement procedures preliminary requirements.....................................................................................25

Tools required ..................................................................................................................................................................25
Service considerations.....................................................................................................................................................25
Plastic parts .............................................................................................................................................................25
Cables and connectors.............................................................................................................................................25
Drive handling..........................................................................................................................................................25
Electrostatic discharge information................................................................................................................................26
Generating static electricity ....................................................................................................................................26
Preventing electrostatic damage to equipment .....................................................................................................27
Personal grounding methods and equipment ........................................................................................................27
Grounding the work area .........................................................................................................................................28
Recommended materials and equipment...............................................................................................................28
iv
Cleaning your computer ..................................................................................................................................................29
Enabling HP Easy Clean (select products only) .......................................................................................................29
Removing dirt and debris from your computer.......................................................................................................29
Cleaning your computer with a disinfectant ...........................................................................................................30
Caring for wood veneer (select products only) .......................................................................................................31
Packaging and transporting guidelines ..........................................................................................................................31
Accessing support information .......................................................................................................................................31
5 Removal and replacement procedures for authorized service provider parts...................................................................34

Component replacement procedures..............................................................................................................................34
Preparation for disassembly ...................................................................................................................................34
Bottom cover ...........................................................................................................................................................34
Battery .....................................................................................................................................................................35
Solid-state drive ......................................................................................................................................................39
WLAN module ..........................................................................................................................................................41
WWAN module .........................................................................................................................................................42
Speakers ..................................................................................................................................................................44
Touchpad .................................................................................................................................................................45
Fan ...........................................................................................................................................................................47
Audio board..............................................................................................................................................................48
Fingerprint reader....................................................................................................................................................49
Power connector cable ............................................................................................................................................50
Heat sink ..................................................................................................................................................................51
System board...........................................................................................................................................................52
Display assembly.....................................................................................................................................................56
Keyboard with top cover..........................................................................................................................................62
6 Using Setup Utility (BIOS) ....................................................................................................................................................64

Starting Setup Utility (BIOS) ............................................................................................................................................64
Updating Setup Utility (BIOS) ..........................................................................................................................................64
Determining the BIOS version .................................................................................................................................64
Preparing for a BIOS update ....................................................................................................................................65
Downloading a BIOS update ............................................................................................................................65
Installing a BIOS update ..................................................................................................................................65
7 Backing up, restoring, and recovering .................................................................................................................................67

Backing up information and creating recovery media ....................................................................................................67
Using Windows tools for backing up .......................................................................................................................67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................67
Restoring and recovering your system ...........................................................................................................................67
Creating a system restore .......................................................................................................................................68
Restoring and recovery methods ............................................................................................................................68
Recovering using HP Recovery media .....................................................................................................................68
Changing the computer boot order .........................................................................................................................69
Using HP Sure Recover (select products only) ........................................................................................................69
8 Using HP PC Hardware Diagnostics .....................................................................................................................................70

Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................70
v
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................70
Accessing HP PC Hardware Diagnostics Windows...................................................................................................70
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................70
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................71
Downloading HP PC Hardware Diagnostics Windows .............................................................................................71
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................71
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................71
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......71
Installing HP PC Hardware Diagnostics Windows ...................................................................................................72
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................72
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................72
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................72
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................................73
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................73
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................74
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................74
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................74
9 Specifications .......................................................................................................................................................................76
Computer specifications ..................................................................................................................................................76
35.6 cm (14.0 in) display specifications ..........................................................................................................................76
Solid-state drive specifications .......................................................................................................................................77
10 Power cord set requirements ............................................................................................................................................78

Requirements for all countries........................................................................................................................................78
Requirements for specific countries and regions ...........................................................................................................78
11 Recycling ............................................................................................................................................................................80
Index ........................................................................................................................................................................................81
vi
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion x360 14 inch 2-in-1 Laptop PC
Model numbers: 14-ek0xxx
Processors 12th generation Intel® processors
Intel® Core™ i7-1255U 1.7 GHz (max turbo frequency 4.7 GHz) processor (10 cores, 12 MB Intel
Smart Cache)
Intel Core i5-1235U 1.3 GHz (max turbo frequency 4.4 GHz) processor (10 cores, 12 MB Intel
Smart Cache)
Intel Core i3-1215U 1.2 GHz (max turbo frequency 4.4 GHz) processor (6 cores, 10 MB Intel
Smart Cache)
Graphics Internal graphics
Intel Iris® Xe Graphics (i7, i5 processors)
Intel UHD Graphics (i3 processor)
Supports HD Decode, DX12, and HDMI
Display 35.6 cm (14.0 in), full high definition (FHD) (1920 × 1080), white light-emitting diode (WLED),
narrow bezel, embedded DisplayPort (eDP) 1.2 without panel self refresh (PSR), antiglare, 45%
NTSC, 250 nits, bent (3.0 [.12 in]/5.0 mm [.2 in]), touch screen
Flicker free
Supports active stylus
Supports simultaneous pen & touch
Microsoft HDR streaming capable
Memory Onboard, not customer accessible or upgradeable
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following configurations:
● 16 GB
● 8 GB
Primary storage M.2 2280 solid-state drives, Non-Volatile Memory express (NVMe), Peripheral Component
Interconnect express (PCIe)
1 TB
512 GB, PCIe-4 × 4
512 GB
256 GB
Product description 1
Table 1-1 Product components and their descriptions (continued)
Audio and video HP Wide Vision HD Camera: indicator LED, USB 2.0, back-illuminated sensor (BSI), f2.0, wide
dynamic range (WDR), 88° wide field-of-view (WFOV)
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and
noise suppression
HP True Vision 5 MP Camera: indicator LED, USB2.0, 5MP BSI sensor, f2.0, WDR/TNR, 76° NFOV
5 MP by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and
noise suppression
Shutter door
Dual speakers
Audio brand: B&O
HP Audio Boost
Supports speaker swap
Supports Cortana (far field)
Supports Alexa
Supports XiaoWei
Wireless Wireless Local Area Network (WLAN)
Intel Wi-Fi® 6E AX211 + Bluetooth® 5.2 (802.11ax 2 × 2, MU-MIMO, supporting gigabit data rate)
Realtek™ RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)
Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN (MU-MIMO supported, supporting gigabit data rate)
Compatible with Miracast® devices
Supports modern standby (connected)
Wi-Fi BIOS SAR
Turbo Lite WLAN SVTP
Intel Bluetooth audio offload
Dynamic antenna gain
Wireless Wide Area Network (WWAN) (select products only)
Intel 5000 5G Solution WWAN
Supports 5G non-standalone (NSA) and standalone (SA)
Supports Sub6
Supports High Speed Packet Access (HSPA)+/LTE/GPS/A-GPS
Supports eSIM (on-module)
2 Chapter 1 Product description

Card reader Micro Secure Digital (SD) Media Reader
Supports MicroSD™/SDHC™/SDXC™
Push-push insertion/removal
Nano SIM slot (WWAN models only)
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video
HDMI v2.1 + HDCP 2.2 supporting: up to 4 K @ 60 Hz
Audio-out (headphone)/Audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C port, supporting:
- data transfer
- Power Delivery 3.0
- HP Sleep & Charge
- DisplayPort 1.4 out up to 5 K @ 60 Hz through adapter
- HDMI 2.0 out up to 5 K @ 60 Hz with HDCP 2.3 through adapter
(2) USB 3.2 Gen 1 Type-A ports
AC Smart Pin adapter plug
Sensors Accelerometer
Accelerometer + Gyroscope (WLAN models only)
Accelerometer + Gyroscope + eCompass (WWAN models only)
Pen HP active pen with cable
Keyboard/pointing Keyboard
devices
Full size keyboard
Island-style keyboard, backlit
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Product description 3
Power Battery
requirements
3 cell, 43 Whr, Li polymer
Long life
Fast charge technology
Smart AC adapters (non-power correction factor [nPFC])
65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
65 W, 4.5 mm, EM
45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
Power cord
C5, 1.0 m (3.3 ft) conventional
Security Trusted Platform Module (TPM) 2.0
Fingerprint reader (select products only)
Camera privacy cover (WWAN models only)
Operating system Windows 11® Home 64
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-End Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Plus Single Language APAC EM PPP
Windows 11 Home 64 Plus Single Language India Market PPP
Windows 11 Home 64 Plus Single Language Indonesia Market PPP
Windows 11 Home 64 Single Language
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Home 64 Single Language APAC EM PPP
Windows 11 Home 64 Single Language India Market PPP
Windows 11 Home 64 Single Language Indonesia Market PPP
Windows 11 Home S 64
Windows 11 Home S 64 Plus
Windows 11 Pro 64
Windows 11 Pro 64 Chinese Market
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) nano SIM card slot (select products only) Supports a wireless subscriber identity module (nano SIM) card.
For SIM card installation steps, see Using a SIM card (select
products only) on page 17.
(2) microSD™ memory card reader (select products Reads optional memory cards that enable you to store, manage,
only) share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the

computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
■ Press in on the card, and then remove it from

the memory card reader.
(3) USB SuperSpeed 5 Gbps ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.
Getting to know your computer 5

Table 2-1 Right-side components and their descriptions (continued)
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the

battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
● Off: The battery is not charging.
(5) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(2) USB Type-C® power connector and SuperSpeed Connects an AC adapter that has a USB Type-C connector,
10 Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the
DisplayPort™ output computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and

charges small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort™ output.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
■ In the taskbar, select the Search icon, type

HP Documentation in the search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue-light mode (select products only)

Your computer display is shipped from the factory in low blue-light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Wake-on-touch (select products only)

Use the wake-on-touch feature to bring the computer out of the Sleep state quickly.
To wake your computer, double-tap the touchscreen.
NOTE: This feature is available in stand, tent, and tablet modes, but not in clamshell mode.
NOTE: This feature is not available when the computer is in Hibernation.
Display 7
Table 2-3 Display components and their descriptions
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(4) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when

one camera lens is revealed and ready to use, the other is concealed.
(5) Camera light On: The camera is in use.
(6) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from outside the computer. For optimal transmission, keep the areas immediately around the antennas
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
■ In the taskbar, select the Search icon, type HP Documentation in the search box, and then select HP
Documentation.

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad settings and components

Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Keyboard area 9
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.

Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(3) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.
● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button and fingerprint reader

Identify the computer button and fingerprint reader.
Button and fingerprint reader 11

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the
taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition is not listed
as an option, then your computer does not include a fingerprint reader.

Table 2-6 Button and fingerprint reader and their descriptions
(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then
select Power and sleep settings.
(2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
■ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon

issues, make sure when you register your
fingerprint that all sides of your finger are
registered by the fingerprint reader.
Special keys
Identify the special keys.
Special keys 13
Table 2-7 Special keys and their descriptions
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specific functions when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys.
(5) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then
select Power and sleep settings.
Front
Use the illustration and table to identify the front component.
Table 2-8 Front component and its description
Speakers (2) Produce sound.
Bottom
Identify the bottom components.

NOTE: Refer to the illustration that most closely matches your computer.
Table 2-9 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-10 Service label components
Component
(1) Serial number
Labels 15
Table 2-10 Service label components (continued)
Component
(2) Product ID
(3) HP product name and model number
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray
in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To
prevent damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.
Inserting a nano SIM card

To insert a nano SIM card, follow these steps.
1. Turn off the computer by using the Shut down command.
2. Position the computer display-side up on a flat surface.
3. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot
(1).
4. Remove the tray (2) from the computer and insert the card (3).
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the tray will
pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until
it is firmly seated.
Using a SIM card (select products only) 17

3 Illustrated parts catalog
Use this chapter to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Touch display assembly (includes panel, touch control board, and cables)
Models with an HD camera N09468-001
Models with a 5 MP camera (models without WWAN) N09469-001
Models with a 5 MP camera (models with WWAN) N14600-001
(2) Top cover/keyboard
For use in natural silver models:
● Fingerprint reader, not backlit, WWAN, FF+ (aluminum top cover) N09381-xx1
● Fingerprint reader, backlit, WWAN, FF+ (aluminum top cover) N09382-xx1
● Fingerprint reader, not backlit, no WWAN, FF+ (aluminum top cover) N09383-xx1
● Fingerprint reader, backlit, no WWAN, FF+ (aluminum top cover) N09384-xx1
Computer major components 19

Table 3-1 Computer major component descriptions and part numbers (continued)
● No fingerprint reader, not backlit, WWAN, FF+ (aluminum top cover) N09385-xx1
● No fingerprint reader, backlit, WWAN, FF+ (aluminum top cover) N09386-xx1
● No fingerprint reader, backlit, no WWAN, FF (plastic top cover) N09433-xx1
● No fingerprint reader, not backlit, no WWAN, FF+ (aluminum top cover) N09600-xx1
● No fingerprint reader, backlit, no WWAN, FF+ (aluminum top cover) N09601-xx1
● Fingerprint reader, not backlit, no WWAN, FF (plastic top cover) N09602-xx1
● Fingerprint reader, backlit, no WWAN, FF (plastic top cover) N09603-xx1
● No fingerprint reader, not backlit, no WWAN, FF (plastic top cover) N09604-xx1
For use in space blue models:
● Fingerprint reader, not backlit, no WWAN N09435-xx1
● Fingerprint reader, backlit, no WWAN N09436-xx1
● No fingerprint reader, not backlit, no WWAN N09437-xx1
● No fingerprint reader, backlit, no WWAN N09438-xx1
For use in pale rose gold models:
Fingerprint reader, backlit, no WWAN N09434-xx1
(3) Touchpad
NOTE: The touchpad cable is available as spare part number N09466-001 for models
without WWAN and N09467-001 for models with WWAN.
Natural silver N09452-001
Space blue N09453-001
Pale rose gold N09454-001
(4) Speakers (left and right)
Models without WWAN N09482-001
Models with WWAN N09483-001
(5) System board (includes integrated processor)
NOTE: The system board repair kit is available as spare part number N20244-888.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i7-1255U and 16 GB of system memory (models without WWAN) N08799-xx1
Intel Core i5-1235U and 8 GB of system memory (models with WWAN) N08798-xx1

(6) Heat sink (includes replacement thermal material) N09478-001
(7) Fan N09477-001
(8) Power connector cable M45022-001
(9) Solid-state drive (PCIe)
NOTE: A thermal pad with foil for use in models with WWAN is available as spare part
number N16727-001.
1 TB L85370-005
512 GB L85364-005
512 GB, PCIe4 × 4, TLC M17436-005
256 GB, PCIe L85354-005
(10) WLAN module
Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5 L44796-005
Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-005
Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN M91238-005
(11) WWAN module
Intel 5000 5G Solution WWAN M46335-005
Heat sink for WWAN module (not illustrated) N09479-001
(12) Audio board
NOTE: The audio board cable is available as spare part number N09462-001 for use in
models without WWAN and N09463-001 for use in models with WWAN.
FF (plastic top cover) N09450-001
FF+ (aluminum top cover) N20632-001
(13) Battery (3 cell, 43 Whr)
For use in models without WWAN M24648-009
For use in models with WWAN M24648-010
(14) Fingerprint reader
NOTE: The fingerprint reader cable is available as spare part number N09464-001 for
use in models without WWAN and N09465-001 for use in models with WWAN.
(15) Bottom cover
FF (plastic top cover), natural silver N09472-001
FF+ (aluminum top cover), natural silver N09473-001
FF+ (aluminum top cover), natural silver, WWAN models N09474-001
Computer major components 21

FF (plastic top cover), gray (for space blue models) N09475-001
FF+ (aluminum top cover), pale rose gold N09476-001
* SIM card tray N09480-001
*not illustrated
Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Table 3-2 Display component descriptions and part numbers
(1) Display bezel not available as as a

spare part
(2) Camera module
HD N09470-001
5 MP N09471-001
(3) Display panel not available as an

individual spare part
NOTE: Display panels are included in the touch panel spare part kits. Panels are not available as
separate spare parts.
Display panel adhesive kit N09481-001
(4) Hinges (left and right) N09445-001
(5) Hinge covers
NOTE: Hinge rubber inserts are available as spare part number N09449-001.
(6) WWAN antennas and cables N09440-001
(7) WLAN antennas and cables N09439-001
(8) Display cable
For use in models without WWAN N09458-001
For use in models with WWAN N09459-001
(9) Camera cable
For use in models without WWAN N09460-001
For use in models with WWAN N09461-001
(10) Display back cover
Natural silver, HD camera N24066-001
Natural silver, 5 MP camera N09441-001
Natural silver, 5 MP camera, WWAN models N09444-001
Space blue, HD camera N09442-001
Pale rose gold, 5 MP camera N09443-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Miscellaneous parts 23
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapters
65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001
65 W, nPFC, SMART, 3 pin, 4.5 mm, EM 913691-850
45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001
External DVD±RW drive 747080-001
Screw Kit N09484-001
SIM card tray N09480-001
Zenvo Pen with cable L95614-001
Adapters
HDMI-to-VGA adapter 701943-001
USB-C-to-VGA adapter 831751-001
USB-C-to-USB-A adapter 833960-001
USB-C-to-RJ-45 adapter M95985-001
Hubs
USB-C-to-USB-A hub 916838-001
HP Elite USB-C MultiPort Hub L39572-001
USB-C travel hub L72056-001
Power cord (C5, conventional, 1.0 m [3.3 ft])
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Israel L19362-001
North America L19367-001
People's Republic of China L19368-001
South Africa L19369-001
South Korea L19366-001
Switzerland L19370-001
Taiwan L19372-001
Thailand L19371-001
Thailand (bundle) M85418-001
The United Kingdom L19373-001

4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Removal and replacement procedures preliminary requirements 25

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive
tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines described
in Personal grounding methods and equipment on page 27.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
26 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage to
electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide
proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit
snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.
Preventing electrostatic damage to equipment 27

Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions:
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages

● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on
page 29 for the recommended steps to clean the high-touch, external surfaces on your computer. After
you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your
computer with a disinfectant on page 30 for guidelines to help prevent the spread of harmful bacteria
and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 31.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
Cleaning your computer 29

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 30 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 29, Caring for wood veneer (select products only) on page 31, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,
or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 29 for the recommended steps to clean the
high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean
the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 30 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information

To find the HP support that you need, use this information.
Caring for wood veneer (select products only) 31

Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows:

on the computer
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and then
select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the product
support page.
5. Select Advisories to view technical bulletins.
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.

Table 4-3 Support information locations (continued)
Service consideration Path to access information
Component and diagnosis information, failure To locate diagnosis information and actions:
detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.
Accessing support information 33

5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this chapter.
Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Component replacement procedures

To remove and replace computer components, use the procedures described in this section.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on page 25.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
FF (plastic top cover), natural silver N09472-001
FF+ (aluminum top cover), natural silver N09473-001
FF+ (aluminum top cover), natural silver, WWAN models N09474-001
FF (plastic top cover), gray (for space blue models) N09475-001
FF+ (aluminum top cover), pale rose gold N09476-001
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on
page 34).
Remove the bottom cover:
1. Remove the five Phillips 2.5 × 5.0 screws that secure the bottom cover to the computer.
2. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover
from the computer (1).
3. Remove the bottom cover from the computer (2).
To replace the bottom cover, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Battery 35
Table 5-2 Battery description and part number
Battery for use in models without WWAN M24648-009
Battery for use in models with WWAN M24648-010
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.
Remove the battery:
1. Remove the five Phillips M2.0 × 3.5 screws (1) that secure the battery to the computer.
2. Lift the tape that secures the speaker cable to the battery (2).
3. Remove the speaker cable from the clips along the bottom of the battery (3).
4. Remove the battery from the computer.
To install the battery, reverse the removal procedures.
When installing a new battery, be sure to install items onto the battery as shown in the following steps:
WLAN models:
1. Install three strips of conductive tape onto the battery.
2. Install foil on top of the battery (1), and then press down to flatten (2).
Battery 37
3. Install two foam strips onto the battery.
WWAN models:
1. Install five pieces of tape onto the battery.
2. Install foil on top of the battery (1), and then press down to flatten (2).
3. Install three pieces of foil onto the battery. Be sure to smooth the foil so it is flat with no wrinkles at the
junctions.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-3 Solid-state drive descriptions and part numbers
1 TB L85370-005
512 GB L85364-005
512 GB, PCIe4 × 4, TLC M17436-005
256 GB, PCIe L85354-005
Thermal pad and foil N16727-001
Solid-state drive 39
Before removing the solid-state drive, follow these steps:
3. Disconnect the battery cable from the system board (see Battery on page 35).
Remove the solid-state drive:
1. Use a tool to remove the cover from the solid-state drive.
2. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
3. Pull the drive away from the socket to remove it (2).
To install the solid-state drive, reverse the removal procedures.
When installing a solid-state drive, be sure to install the thermal pad under the cover.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers
Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5 L44796-005
Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-005
Realtek 8852BE Wi-Fi 6 Bluetooth 5.2 WLAN M91238-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:
1. Remove the tape from the WLAN module.
2. Carefully disconnect the two antenna cables from the module (1).
3. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.
WLAN module 41
4. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on
the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
WWAN module
To remove the WWAN module, use this procedure and illustration.
Table 5-5 WWAN module descriptions and part numbers
Intel 5000 5G Solution WWAN M46335-005
Table 5-5 WWAN module descriptions and part numbers (continued)
Heat sink for WWAN module N09479-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (Bottom cover on page 34).
Remove the WWAN module:
1. Remove the three Phillips M2.0 × 3.0 screws (1) that secure the WWAN cover, and then remove the cover
(2).
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
3. Remove the WWAN module (2) by pulling the module away from the slot at an angle.
NOTE: The number of antennas connected to the module can vary.
When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables
connect to the terminal to the left of the black WWAN antenna cables.
WWAN module 43
4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be
installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Speakers
To remove the speakers, use this procedure and illustration.
Table 5-6 Speaker description and part number
Speaker Kit for use in models without WWAN N09482-001
Speaker Kit for use in models with WWAN N09483-001
Before removing the speakers, follow these steps:
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the tape that secures the cable to the bottom of the fan (2).
3. Remove the cable between the speakers from the clips along the bottom of the battery (3).
4. Remove the speakers from the computer (4).
5. Be sure the rubber washers are in place when installing new speakers (5).
Reverse this procedure to install the speakers.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-7 Touchpad description and part number
Touchpad, natural silver N09452-001
Touchpad, space blue N09453-001
Touchpad, pale rose gold N09454-001
Touchpad cable for use in models without WWAN N09466-001
Touchpad cable for use in models with WWAN N09467-001
Touchpad 45
Before removing the touchpad, follow these steps:
3. Remove the battery (see Battery on page 35).
Remove the touchpad:
1. Remove the four Phillips M2.0.× 3.0 screws (1) that secure the touchpad bracket to the computer.
2. Remove the bracket from the computer (2).
3. Remove the Mylar and disconnect the cable from the ZIF connector on the touchpad module (1).
4. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer.
5. Lift the top of the touchpad up (3), and then pull it into the computer to remove it (4).
Reverse this procedure to install the touchpad.
Fan
To remove the fan, use this procedure and illustration.
Table 5-8 Fan description and part number
Fan N09477-001
Before removing the fan, follow these steps:
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer.
Fan 47
3. Lift the left side of the fan up about 30°, and then pull the fan out from under the heat sink to remove it
(3).
Reverse this procedure to install the fan.
Audio board
To remove the audio board, use this procedure and illustration.
Table 5-9 Audio board description and part number
Audio board for use in FF (plastic top cover) models N09450-001
Audio board for use in FF+ (aluminum top cover) models N20632-001
Audio board cable for use in models without WWAN N09462-001
Audio board cable for use in models with WWAN N09463-001
Before removing the audio board, follow these steps:
Remove the audio board:
1. Disconnect the audio board cable from the audio board (1).
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).
Reverse this procedure to install the audio board.
Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 5-10 Fingerprint reader description and part number
Fingerprint reader, natural silver N09455-001
Fingerprint reader, space blue N09456-001
Fingerprint reader, pale rose gold N09457-001
Fingerprint reader cable for use in models without WWAN N09464-001
Fingerprint reader cable for use in models with WWAN N09465-001
Before removing the fingerprint reader, follow these steps:
Remove the fingerprint reader:
1. Disconnect the cable from the ZIF connector on the system board (1).
2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the fingerprint reader bracket to the computer, and
then remove the bracket (3).
Fingerprint reader 49
3. Remove the fingerprint reader from the computer (4).
Reverse this procedure to install the fingerprint reader.
Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 5-11 Power connector cable description and part number
Power connector cable M45022-001
Before removing the power connector cable, follow these steps:
Remove the power connector cable:
1. Remove the Phillips M2.0 × 3.0 screw (1), and then remove the power connector bracket from the
computer (2).
2. Disconnect the power connector cable from the system board (3).
3. Remove the power connector and cable from the computer (4).
Reverse this procedure to install the power connector cable.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-12 Heat sink description and part number
Heat sink N09478-001
Before removing the heat sink, follow these steps:
Remove the heat sink:
1. In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.0 screws (1) that secure the
heat sink to the computer.
Heat sink 51
2. Remove the heat sink from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits. The following illustration shows the replacement thermal
material locations.
Thermal paste is used on the heat sink (1) and associated system board component (2).
Reverse this procedure to install the heat sink.
System board
To remove the system board, use these procedures and illustrations.
Table 5-13 System board descriptions and part numbers
System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Intel Core i5-1235U and 8 GB of system memory (models with WWAN) N08798-xx1
System board repair kit N20244-888
Before removing the system board, follow these steps:
4. Remove the fan (see Fan on page 47).
5. Remove the power connector cable (see Power connector cable on page 50).
When you remove the system board, the following components can remain installed. If you replace the
system board, be sure to remove the following components (as applicable) from the defective system board
and install them on the replacement system board:
● WLAN module (see WLAN module on page 41).
● WWAN module (see WWAN module on page 42).
● Solid-state drive (see Solid-state drive on page 39).
● Heat sink (see Heat sink on page 51).
Remove the system board:
System board 53
1. Peel the protective Mylar off the system board.
2. Disconnect the following cables from the system board:
● Antenna cables from the WLAN module (1)
● Camera cable (2)
● Display cable (3)
● Audio board cable (4)
● Speaker cable (5)
● Backlight cable (ZIF) (6)
● Keyboard cable (ZIF) (7)
● Touchpad board (ZIF) (8)
● Fingerprint reader cable (ZIF) (9)
3. Remove the two Phillips M2.0 × 3.0 screws (1) and the four Phillips M2.0 × 2.0 screws (2) that secure the
system board to the computer.
System board 55
4. Lift the side of the system board upward (1), and then pull the system board away from the connectors
on the side of the computer to remove it (2).
Reverse this procedure to install the system board.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.
Before removing the display panel, follow these steps:
Remove the display assembly:
1. Disconnect the antenna cables from the WLAN module (1) .
2. Disconnect the camera cable (2) and display cable (3).
3. Remove the six Phillips M2.5 × 4.5 screws (1) that secure the display assembly to the computer.
4. Rotate the display to open the hinges (2).
5. Separate the display assembly from the computer (3).
Display assembly 57
6. Note that with proper cable routing, the camera cable and WLAN cables are routed under the right hinge
and from under the hinge bar in the display (1), and the display cable routes under the left hinge and
from under the hinge bar in the display (2).
7. If you need to remove the display panel:
a. Use a tool to release the display panel from the display back cover.
b. The display panel is secured to the display enclosure with tape that is installed under the left and
right sides of the panel. To remove the panel, from the upper left and right sides of the panel (1),
use tweezers to grasp and pull the end of the tape out from behind the panel (2). While turning the
tweezers, wrap the tape around the tweezers (3) as you continue to pull the tape out from behind
the display panel. You must pull the tape multiple times before it is completely removed.
c. Remove the display panel from the display back cover (4).
Touch panel kits, which include the panel, touch control board, and cables, are available as the
following spare part numbers:
N09468-001: Models with an HD camera
N09469-001: Models with a 5 MP camera (models without WWAN)
N14600-001: Models with a 5 MP camera (models with WWAN)
The display panel adhesive kit is available as spare part number N09481-001.
8. If you need to disconnect the display cable from the display panel:
a. Remove the conductive tape (1) and the clear of tape (2) from the connector on the back of the
display panel.
b. Lift the retention lever off the connector (3).
c. Disconnect the cable from the panel (4).
The display cable is available as spare part number N09458-001 for models without WWAN and
N09459-001 for models with WWAN.
Display assembly 59
9. If you need to remove the camera module:
Use
■ a tool to lift up evenly across the module and peel the module up from the display back cover (1),
and then disconnect the cable from the reverse ZIF connector on the module (2). The camera modules are
available as spare part number N09470-001 for an HD camera and N09471-001 for a 5 MP camera.
NOTE: For installation, note that the cable routes under the camera module before it connects to the
module.
10. If you need to remove the camera cable, remove the cable from the inside of the hinge (1), and then peel
the cable from the locations it is adhered to the inside of the display back cover (2).
The camera cable is available as spare part number N09460-001 for models without WWAN and
N09461-001 for models with WWAN.
11. If you need to remove the hinges from the display back cover:
a. Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge.
b. Remove the hinges from the display back cover (2).
The hinges are available in the Hinge Kit as spare part number N09445-001.
12. If you need to remove a hinge cover from a display hinge:
a. Remove the rubber insert from each hinge (1).
b. Remove the Phillips M1.6 × 2.0 screw (2) that secures each hinge cover to each hinge.
c. Slide the hinge covers off the hinges (3).
The hinge covers are available as the following spare part numbers:
N09446-001: Natural silver
N09447-001: Space blue
N09448-001: Pale rose gold
Hinge cover rubber inserts are available as spare part number N09449-001.
Display assembly 61
13. If you need to remove the wireless antenna cables, remove the cables from the clips at the bottom of the
cover (1), and then peel the antennas off the inside of the display back cover (2). The wireless antennas
and cables are available as spare part number N09439-001.
Reverse this procedure to reassemble and replace the display assembly.
Keyboard with top cover

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-14 Keyboard with top cover descriptions and part numbers
For use in natural silver models:
● Fingerprint reader, not backlit, WWAN, FF+ (aluminum top cover) N09381-xx1
● Fingerprint reader, backlit, WWAN, FF+ (aluminum top cover) N09382-xx1
Table 5-14 Keyboard with top cover descriptions and part numbers (continued)
● Fingerprint reader, not backlit, no WWAN, FF+ (aluminum top cover) N09383-xx1
● Fingerprint reader, backlit, no WWAN, FF+ (aluminum top cover) N09384-xx1
● No fingerprint reader, not backlit, WWAN, FF+ (aluminum top cover) N09385-xx1
● No fingerprint reader, backlit, WWAN, FF+ (aluminum top cover) N09386-xx1
● No fingerprint reader, backlit, no WWAN, FF (plastic top cover) N09433-xx1
● No fingerprint reader, not backlit, no WWAN, FF+ (aluminum top cover) N09600-xx1
● No fingerprint reader, backlit, no WWAN, FF+ (aluminum top cover) N09601-xx1
● Fingerprint reader, not backlit, no WWAN, FF (plastic top cover) N09602-xx1
● Fingerprint reader, backlit, no WWAN, FF (plastic top cover) N09603-xx1
● No fingerprint reader, not backlit, no WWAN, FF (plastic top cover) N09604-xx1
For use in space blue models:
● Fingerprint reader, not backlit, no WWAN N09435-xx1
● No fingerprint reader, not backlit, no WWAN N09437-xx1
● No fingerprint reader, backlit, no WWAN N09438-xx1
For use in pale rose gold models:
Table 5-15 Spare part country codes
For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part
number number number
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -002 South Korea -AD1
Chile -161 Israel -BB1 Spain -071
Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1
Denmark -081 Japan -291 Taiwan -AB1
Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
Finland/Sweden -B71 Norway -091 Turkey-F -541
France -051 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
Keyboard with top cover 63

6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
■ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 64).
2. Select Main, and then make note of the BIOS version.
64 Chapter 6 Using Setup Utility (BIOS)

3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 65.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name,
or other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
Preparing for a BIOS update 65

3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
66 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB flash drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type
of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 68 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
Backing up, restoring, and recovering 67

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
68.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 68.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.
On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download
Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 67.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 68 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
68 Chapter 7 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
Changing the computer boot order 69

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 71.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the
Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
70 Chapter 8 Using HP PC Hardware Diagnostics

2. Select Fixes & Diagnostics.
3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type
Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 71
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create
the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 73.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
■ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.

2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 73.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow
the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 73

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 75

9 Specifications
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Width 322.0 mm 12.68 in
Depth 210.0 mm 8.27 in
Height (front) 18.9 mm 0.74 in
Height (rear) 19.9 mm 0.78 in
Weight 1520 g 3.35 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
35.6 cm (14.0 in) display specifications

This section provides specifications for your display.
76 Chapter 9 Specifications
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 1920 × 1080 (FHD)
Surface treatment Antiglare
Brightness 250 nits
Viewing angle UWVA (FHD panels)
Backlight WLED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
128 GB* 256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 1.0 ms 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps up to 2150 MBps
Random read Up to 300,000 Up to 300,000 Up to 300,000 IOPs Up to 300,000 IOPs

IOPs IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps up to 1550 MBps
Random write Up to 100,000 Up to 100,000 Up to 100,000 IOPs Up to 100,000 IOPs

IOPs IOPs
Total logical sectors 234,441,648 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications 77

10 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V
ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
78 Chapter 10 Power cord set requirements

Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be
a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 79

11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
80 Chapter 11 Recycling
Index
A caps lock light 11 F

caring for your computer 29
AC adapter and battery light, fan
cautions
identifying 6 illustrated 21
electrostatic discharge 25, 26
AC adapters, spare part removal 47
cleaning your computer 29
numbers 23 spare part number 21, 47
caring for wood veneer 31
action key, identifying 14 fingerprint reader 13
disinfecting 30
audio board illustrated 21
HP Easy Clean 29
removal 48 removal 49
removing dirt and debris 29
spare part number 48 spare part number 21
components
audio-out (headphone)/audio-in spare part numbers 49
bottom 14
(microphone) combo jack, fn key, identifying 14
display 7
identifying 7
keyboard area 9
audio, product description 2 G
left side 6
lights 10 graphics, product description 1
B
rear 14 grounding methods 25-27
backup, creating 67 right side 5 guidelines
backups 67 touchpad 9 packaging 25, 31
battery computer major components 18 transporting 25, 31
illustrated 21 computer specifications 76 workstation 25
spare part number 21 connectors
BIOS power 6 H
determining version 64 control zone 9 hard drive
downloading an update 65
product description 1
starting the Setup Utility 64 D specifications 76
updating 64
display HDMI port
Bluetooth label 15
specifications 76 identifying 6
boot order, changing 69
display assembly heat sink
bottom components 14
subcomponents 22 illustrated 21
bottom cover
display back cover removal 51
illustrated 21
illustrated 23 spare part number 21
removal 34
spare part number 23 spare part numbers 51
rubber feet
display cable hinge
removal 34
illustrated 23 illustrated 23
spare part number 21, 34
spare part number 23 spare part number 23
buttons
display components 7 hinge cover
left touchpad 9
display panel illustrated 23
power 13, 14
illustrated 23 spare part number 23
right touchpad 9
product description 1 HP PC Hardware Diagnostics UEFI
spare part number 23 downloading 73
C
failure ID code 72
camera E starting 72
identifying 8 using 72
electrostatic discharge (ESD) 25,
camera light, identifying 8 HP PC Hardware Diagnostics
26
camera module Windows
preventing damage 25-27
illustrated 23 accessing 70, 71
esc key, identifying 14
spare part number 23 downloading 71
camera privacy cover, identifying 8 failure ID code 70
Index 81
installing 72 mute light, identifying 11 ports 3
using 70 power requirements 4
HP Recovery media N primary storage 1
recovery 68 processors 1
nano SIM card, inserting 17
HP Sure Recover 69 product name 1
hubs, spare part numbers 23 O security 4
sensors 3
I operating system, product serviceability 4
description 4 solid-state drive 1
illustrated parts catalog 18
video 2
internal microphones, identifying 8 P wireless 2
J packaging guidelines 25, 31 product name 1
pointing device, product product name and number,
jacks computer 15
description 3
audio-out (headphone)/audio-in
ports
(microphone) 7 R
HDMI 6
product description 3 recovery 67
K
USB SuperSpeed 5 Gbps 5 discs 68
keyboard USB Type-C power connector and media 68
product description 3 SuperSpeed 10 Gbps port with USB flash drive 68
keyboard with top cover HP Sleep and Charge and recovery media 67
spare part numbers 62 DisplayPort output 6 creating using HP Cloud Recovery
keys power button, identifying 13, 14 Download Tool 67
action 14 power connector creating using Windows
esc 14 identifying 6 tools 67
fn 14 power connector cable regulatory information
Windows 14 illustrated 21 regulatory label 15
removal 50 wireless certification labels 15
L spare part number 21, 50 Remote HP PC Hardware Diagnostics
power cord UEFI settings
labels
requirements for all customizing 74
Bluetooth 15
countries 78 using 74
regulatory 15
requirements for specific removal and replacement
serial number 15
countries and regions 78 procedures 34
service 15
set requirements 78 solid-state drive 39
wireless certification 15
power cords, spare part restoring 67
WLAN 15
numbers 23 restoring and recovery methods 68
left control zone, identifying 9, 10
power light, identifying 11 right control zone, identifying 9,
left side components 6
power requirements, product 10
lights
description 4 right side components 5
AC adapter and battery 6
primary storage
camera 8
product description 1 S
caps lock 11
processor
mute 11 Screw Kit, spare part number 23
power 11 security, product description 4
product description
touchpad 9 sensors
audio 2
low blue light mode 7 product description 3
display panel 1
serial number, computer 15
M graphics 1
service labels, locating 15
hard drive 1
memory module serviceability, product
keyboard 3
product description 1 description 4
memory module 1
microphone SIM card, inserting 17
microphone 2
product description 2 SIM slot, identifying 5
operating system 4
model name 1 slots
pointing device 3
memory card reader 5
82 Index
microSD memory card reader 5 USB Type-C power connector and
nano SIM card 5 SuperSpeed 10 Gbps port with HP
solid-state drive Sleep and Charge and DisplayPort
illustrated 21 output, identifying 6
removal and replacement 39 V
spare part number 21
vent, identifying 15
specifications 77
vents, identifying 7, 14
spare part country codes 62
video, product description 2
speaker
removal 44 W
spare part numbers 44
speakers 14, 15 wake-on-touch 7
illustrated 20 Windows
spare part number 20 backup 67
special keys recovery media 67
identifying 13 system restore point 67
using 13 Windows key, identifying 14
specifications Windows tools, using 67
computer 76 wireless antennas
display 76 illustrated 23
hard drive 76 spare part number 23
solid-state drive 77 wireless antennas, identifying 8
static electricity 25, 26 wireless certification label 15
support information 31 wireless, product description 2
system board WLAN antennas, identifying 8
illustrated 20 WLAN device 15
removal 52 WLAN label 15
spare part number 20 WLAN module
spare part numbers 52 illustrated 21
system restore 68 removal 41
system restore point, creating 67 spare part number 21
T workstation guidelines 25
WWAN antennas, identifying 8
top cover/keyboard
WWAN module
illustrated 19
removal 42
spare part number 19
touchpad
illustrated 20
removal 45
settings 9
spare part number 20, 45
touchpad buttons
identifying 9
touchpad components 9
touchpad light, identifying 9
touchpad settings, adjusting 9
touchpad zone, identifying 9, 10
transporting guidelines 25, 31
traveling with the computer 15
U
USB SuperSpeed 5 Gbps port,
identifying 5
Index 83

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Maintenance and Service Guide

Document Part Number: N02753-001

2 Getting to know your computer.............................................................................................................................................5

3 Illustrated parts catalog ......................................................................................................................................................18

4 Removal and replacement procedures preliminary requirements.....................................................................................25

5 Removal and replacement procedures for authorized service provider parts...................................................................34

6 Using Setup Utility (BIOS) ....................................................................................................................................................64

7 Backing up, restoring, and recovering .................................................................................................................................67

8 Using HP PC Hardware Diagnostics .....................................................................................................................................70

10 Power cord set requirements ............................................................................................................................................78

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Product Name HP Pavilion x360 14 inch 2-in-1 Laptop PC

Model numbers: 14-ek0xxx

Processors 12th generation Intel® processors

Graphics Internal graphics

Intel Iris® Xe Graphics (i7, i5 processors)

Intel UHD Graphics (i3 processor)

Supports HD Decode, DX12, and HDMI

Supports active stylus

Supports simultaneous pen & touch

Microsoft HDR streaming capable

Memory Onboard, not customer accessible or upgradeable

Up to 16 GB of DDR4-3200 dual-channel support

Supports the following configurations:

512 GB, PCIe-4 × 4

720p by 30 frames per second

5 MP by 30 frames per second

Audio brand: B&O

Supports speaker swap

Supports Cortana (far field)

Wireless Wireless Local Area Network (WLAN)

Realtek™ RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)

Compatible with Miracast® devices

Supports modern standby (connected)

Wi-Fi BIOS SAR

Turbo Lite WLAN SVTP

Intel Bluetooth audio offload

Dynamic antenna gain

Wireless Wide Area Network (WWAN) (select products only)

Intel 5000 5G Solution WWAN

Supports 5G non-standalone (NSA) and standalone (SA)

Supports High Speed Packet Access (HSPA)+/LTE/GPS/A-GPS

Supports eSIM (on-module)

2 Chapter 1 Product description

Card reader Micro Secure Digital (SD) Media Reader

Nano SIM slot (WWAN models only)

HDMI v2.1 + HDCP 2.2 supporting: up to 4 K @ 60 Hz

Audio-out (headphone)/Audio-in (microphone) combo jack

USB 3.2 Gen 2 Type-C port, supporting:

- Power Delivery 3.0

- HP Sleep & Charge

- DisplayPort 1.4 out up to 5 K @ 60 Hz through adapter

- HDMI 2.0 out up to 5 K @ 60 Hz with HDCP 2.3 through adapter

(2) USB 3.2 Gen 1 Type-A ports

AC Smart Pin adapter plug

Accelerometer + Gyroscope (WLAN models only)

Accelerometer + Gyroscope + eCompass (WWAN models only)

Pen HP active pen with cable