Employee Solutions Made Simple

Employee Solutions Made Simple
Delivering Training
in a new paradigm
Radical approach...
Our arsenal of various training programs are specifically designed to meet your training needs and enable
you to achieve the key deliverables. Not off-the-shelf solutions, we provide need based / issue centric
training programs which are customized to client/ business specific requirements.
This will lead to a decrease in poor Quality and inefficiency and an increase in profits.
We take the training programs as turnkey projects with ownership and accountability.
We are a
class apart...
Our programs are different and developed to suit client and learner needs. They are informal,
participative and relaxed as we believe that learning should be enjoyable as well as challenging!
Our unique approach

Customisation
Training delivery
Auditing the impact of training
Your Benefits
Trained human resource
Enhancement in employee ability
Motivated employees with a sense of confidence & security
Higher productivity
Increased profits
Delivering Training
in a new paradigm
Learn, Enrich & Accentuate Performance:

A repertoire of learning & development solutions
We follow a Multi Generation Project Plan (MGPP) for all our training programmes
which includes
Gen 1: Need Analysis

Gen 2: Process Tailoring
Gen 3: Implementation
Gen 4: Auditing
Careercruise DMAIC
Quality approach
D efine
Comprehensive training need analysis or Tailoring
Understanding the nature and scope of processes and customer interaction involved.
Understand client’s quality vision and critical-to-quality parameters and system of benchmarking
for new-hires.
Ascertain and diagnose key concerns with agents on the production floor.
Evaluation of bucketed call/web-chat database available with the client.
Data collated and calibrated at this stage effectuates customization of the module and delivery
mechanism to maximize value-addition.
M easure
Execution
Critical competency diagnosis and mapping of each individual before roll-out
Individual and group progress trend analysis and benchmarking mechanism
Continuous feedback generation and sharing with participants and clients
Careercruise DMAIC
Quality approach
A nalyze & Improve

Program delivery and roll-out
Interactive experiential learning with a careful blend of anrdragogy and pedagogy
Hybrid delivery mechanism to include
Instructor led classroom delivery
Computer based training
Self-paced learning via software tools
Telephonic lessons and simulations with American/ British instructors
Tailored course content to maximize improvement and up-skilling of participants
C ontrol
Certification and On-job training support
Rigorous assessment and certification process with individual focus
Standardized/Structure evaluation through a wide range of testing tools
Intensive one-on-one coaching and mentoring
Interactive software tools for Self-paced learning
Post certification training support at process training stage for new-hires
LEAP
For you
An overview of some of our LEAP modules:

New Hire Program: T-BORK
New Hire Acculturation

An industry-specific comprehensive program for new hires in order to
orient them to the corporate culture, business situation and strategic
plan of your organization
Refining Rejects
Skill enhancement programs for candidates who were not selected
during interviews but may have the potential to be a Happy Hire, after
some useful training inputs
Upskilling
CSAT scores take a beating if the on-floor performance is not upto the
mark.Training sessions are conducted on the basis of the gaps identified on
the floor . Refresher training programs are also conducted to give updates or
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LEAP
For you

Middle Management Development Programs
Tier I: Managing Self

Insight is the spark of true understanding. Insight is also the catalyst
for meaningful change. it is of importance to learn to manage self first
before we start managing others. Our training covers the aspects of
Effective communication, Presentation skills, Business writing skills and
Time management skills.
Tier II : Managing Teams

It is of utmost importance to build high performance from
individuals, teams and business units. Our programs on Situational
Leadership,Managing People:Peers,Teams & Superior,Coaching &
Mentoring and Monitoring feedback will enable you to take charge.
Tier III: Managing Business

Unique Business Strategy requires specific training, developed to
achieve strategic objectives. The enablers would be our programs on
Planning, Strategic Thinking, GoalSetting and Managing Deliverables.
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Competency Specific Programs
Service Acumen - ESSENCE

Building long-term relationships with customers is the key. Our program covers
all the Essential Service Enhancers required to delight your customers
Effective Communication - EFFECT

Crisp clear communication gets transformed to deliverables and results. The
workshop covers the tools needed for Effective Communication
Business Writing
The art of writing professionally. The program
comprehensively covers the skill of business writing
Presentation Skills
Refine your presentation skills through our program that will give
you an insight into the finer points of making and conducting an
impressive presentation
Effective Meeting
Extract the maximum out of your meetings by enrolling in our
program which covers the essential aspects that would enable you
to conduct result-oriented meetings
Facilitation Skills
Use an effective technique like Workouts to facilitate you teams to
achieve goals. Get all this and more in our Facilitation skills program
© 2004
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Careercruise.com.
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All All
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Competency Specific Programs
Team Work - INFINITY

Synergy is the key to results. Team work allows for higher goal-
achievement. The training program covers all critical aspects of Team-
building and Team-work
Work-Life Balance - Life in the 4th Dimension

Employees who can control stress can deliver good results.The program
covers aspects of key priorities and ways of managing time effectively in order
to minimize stress
Interview Skills Workshop

Determine the right fit for your organisation by assessing and selecting
the right people. Hone the skills of your interviewers and empower
them to make the right decision
Goal Settings - BULL’S EYE

Set goals and objectives with a time frame to achieve the best
results.The program covers the techniques for fruitfule goal-setting
Train The Trainer - SENSEI

Upgrade your the level of your skilled Masters to Grand masters. Take
them through our Train the Trainer program and see the difference
© 2004
© 2004
Careercruise.com.
Careercruise.com.
All All
rights
rights
reserved.
reserved.
Our
Clients
© 2004 Careercruise.com. All rights reserved.

Employee Solutions Made Simple

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Employee Solutions Made Simple

Our unique approach

Learn, Enrich & Accentuate Performance:

Gen 1: Need Analysis

A nalyze & Improve

An overview of some of our LEAP modules:

New Hire Acculturation

An overview of some of our LEAP modules:

Tier I: Managing Self

Tier II : Managing Teams

Tier III: Managing Business

Service Acumen - ESSENCE

Effective Communication - EFFECT

Team Work - INFINITY

Work-Life Balance - Life in the 4th Dimension

Interview Skills Workshop

Goal Settings - BULL’S EYE

Train The Trainer - SENSEI

© 2004 Careercruise.com. All rights reserved.

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