Ask Your Employees These Questions. They Will Thank You

Motivating People
5Employees
QuestionsFind to Help Your
Their Inner
Purpose
by Kristi Hedges
August 17, 2017
Summary. Leaders can’t rely on organizational mission statements to inspire

employees. They have to help their people find inner purpose. One way is through
action identification theory, exploring levels of meaning attached to any task.
Another is through regular check-ins... more
How can leaders help employees

find meaning at work?
Organizations spend
considerable resources on
corporate values and mission
statements, but even the most
inspiring of these — from Volvo’s
commitment to safety to
Facebook’s desire to connect
people — tend to fade into the
background during the daily
bustle of the work day.
What workers really need, to feel

engaged in and satisfied by their
jobs, is an inner sense of
purpose. As Deloitte found in a 2016 study, people feel loyal to
companies that support their own career and life ambitions — in
other words, what’s meaningful to them. And, although that
research focused on millennials, in the decade I’ve spent coaching
seasoned executives, I’ve found that it’s a common attitude across
generations. No matter one’s level, industry or career, we all need
to find a personal sense of meaning in what we do.
Leaders can foster this inner

YOU AND YOUR TEAM SERIES
Making Work More sense of purpose — what matters
Meaningful right now, in each individual’s

life and career — with simple
conversation. One technique is
action identification theory,
which posits that there are many
levels of description for any
action. For example, right now
To Find Meaning
Change How You inThink
YourAbout
Work,It I’m writing this article. At a low
level, I’m typing words into a
by John Coleman keyboard. At a high level, I’m
5Employees
QuestionsFind
to Help Your
Their Inner creating better leaders. When
Purpose leaders walk employees up this
by Kristi Hedges
ladder, they can help them find
You
You Don’t
Build ItFind Your Purpose — meaning in even the most
by John Coleman mundane tasks.
Regular check-ins that use five

areas of inquiry are another way to help employees explore and
call out their inner purpose. Leaders can ask:
What are you good at doing? Which work activities require less
effort? What do you take on because you believe you’re the best
person to do it? What have you gotten noticed for throughout your
career? The idea here is to help people identify their strengths and
open possibilities from there.
What do you enjoy? In a typical workweek, what do you look

forward to doing? What do you see on your calendar that
energizes you? If you could design your job with no restrictions,
how would you spend your time? These questions help people
find or rediscover what they love about work.
What feels most useful? Which work outcomes make you most
proud? Which of your tasks are most critical to the team or
organization? What are the highest priorities for your life and how
does your work fit in? This line of inquiry highlights the inherent
value of certain work.
What creates a sense of forward momentum? What are you

learning that you’ll use in the future? What do you envision for
yourself next? How’s your work today getting you closer to what
you want for yourself? The goal here is to show how today’s work
helps them advance toward future goals.
How do you relate to others? Which working partnerships are

best for you? What would an office of your favorite people look
like? How does your work enhance your family and social
connections? These questions encourage people to think about
and foster relationships that make work more meaningful.
It’s not easy to guide others toward purpose, but these strategies
can help.
KH
Kristi Hedges is a senior leadership coach who
specializes in executive communications and
the author of The Inspiration Code: How the
Best Leaders Energize People Every Day and The
Power of Presence: Unlock Your Potential to
Influence and Engage Others. She’s the
president of The Hedges Company and a
faculty member in Georgetown University’s
Institute for Transformational Leadership.

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Motivating People

Summary. Leaders can’t rely on organizational mission statements to inspire

How can leaders help employees

What workers really need, to feel

Leaders can foster this inner

Meaningful right now, in each individual’s

Regular check-ins that use five

What do you enjoy? In a typical workweek, what do you look

What creates a sense of forward momentum? What are you

How do you relate to others? Which working partnerships are

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