SCHOOL Bagonbon NHS GRADE LEVEL 9

TEACHER IRIS RUTHZELLE V. BAGACAY LEARNING AREA TLE – Front Office Services
TEACHING DATES QUARTER 4th QUARTER
WEEK NO. 4 DAY 1 DAY 2 DAY 3 DAY 4 DAY 5
I. OBJECTIVES understand the process of checking learn the process of returning Please see detailed LP for CO2 familiarize students with the
By the end of the lesson, in luggage and ensuring its safe checked luggage to guests and procedures for handling lost and
the students will be able storage. dealing with lost claim stubs unclaimed luggage.
to…
Performance Standard independently provides porter independently provides porter independently provides porter independently provides porter
The learners should be services services services services
able to:
Learning Competency LO 2. Handle guest luggage LO 2. Handle guest luggage LO 2. Handle guest luggage LO 2. Handle guest luggage
The learners should be 2.1. transport and deliver guest 2.1. transport and deliver guest 2.1. transport and deliver guest 2.1. transport and deliver guest
able to… luggage safely to the correct location luggage safely to the correct location luggage safely to the correct location luggage safely to the correct location
within appropriate timeframes within appropriate timeframes within appropriate timeframes within appropriate timeframes
2.2. operate luggage storage system 2.2. operate luggage storage system 2.2. operate luggage storage system 2.2. operate luggage storage system
correctly and in accordance with correctly and in accordance with correctly and in accordance with correctly and in accordance with
established procedures and security established procedures and security established procedures and security established procedures and security
requirements requirements requirements requirements

Code TLE_HEFS9-12PS-IVd-e-22 TLE_HEFS9-12PS-IVd-e-22 TLE_HEFS9-12PS-IVd-e-22 TLE_HEFS9-12PS-IVd-e-22

Topic Check-in Luggage Return Checked Luggage to Guest Maintain the Luggage Closet Lost Luggage/Unclaimed Luggage
II. CONTENT
III. LEARNING LM – Front Office Services LM TG- Front Office Services LM – Front Office Services LM – Front Office Services
RESOURCES TG- Front Office Services TG – Front Office Services TG – Front Office Services TG – Front Office Services

IV. LEARNING TASKS

ENGAGE  Begin the lesson by asking the Short review of previous lesson Short review of previous lesson ENRICHMENT ACTIVITY
students the following  Begin by asking students the
1. If they have experiences of following:  Begin the lesson by asking
traveling and checking in 1. About their understanding of the students about their knowledge
luggage importance of returning of lost luggage and the
2. Why is it important to check in checked luggage to guests challenges it presents to hotel
luggage and the need for promptly. staff.
proper handling and storage. 2. Let them site and example  What are the possible reasons
about the challenges that may why luggage remains unclaimed
arise when returning luggage by guests.
without a claim stub.

EXPLORE Activity: Activity: Activity:

 Divide students into pairs or  Divide students into pairs or small
small groups and assign them groups and provide them with  Divide students into small groups
roles of a hotel staff member and different scenarios involving lost and assign them roles of hotel staff
a guest. claim stubs. members involved in handling lost
 Conduct a role-play activity  Ask them to brainstorm solutions and unclaimed luggage.
where one student checks in about the process of returning  Instruct each group to create a

1
SCHOOL Bagonbon NHS GRADE LEVEL 9
TEACHER IRIS RUTHZELLE V. BAGACAY LEARNING AREA TLE – Front Office Services
TEACHING DATES QUARTER 4th QUARTER
WEEK NO. 4 DAY 1 DAY 2 DAY 3 DAY 4 DAY 5
their luggage while the other luggage without the claim stub. scenario involving lost or
plays the staff member, let the unclaimed luggage and role-play
students write the steps on the appropriate procedures.
checking in the luggage

EXPLAIN  Let the students explain the steps  Let the students explain the steps  Let them explain the procedures
involved in checking in luggage: involved in returning checked for handling lost and unclaimed
1. Attach a luggage claim check to luggage to guests: luggage according to the
each piece of luggage. 1. Ask the guest for the claim property's guidelines:
2. Tear off claim check stubs and stub. 1. Follow the property's
present them to the guest, 2. If the guest has lost their procedure for reporting and
explaining how to pick up claim stub, follow the documenting lost luggage.
checked luggage. property's standard 2. Adhere to the property's
3. Note the storage location on the procedure for claiming guidelines for storing
claim check stub for valuable baggage without the stub. unclaimed luggage for a
items. specific period.
4. Store luggage in the designated 3. Follow the property's
closet. process for disposing of
5. Mark luggage stored in overflow unclaimed luggage.
areas on the claim check stub.
ELABORATE  Discuss the importance of  Emphasize the significance of  Discuss the importance of
attaching claim check stubs and verifying the claim stub to ensure promptly reporting and
properly storing luggage for easy the correct luggage is returned to documenting lost luggage to
retrieval. the guest. initiate the search and retrieval
 Explain the significance of marking  Discuss the importance of process.
overflow storage on the claim following the property's  Explain the rationale behind
check stubs for efficient tracking. procedures for handling lost claim storing unclaimed luggage for a
stubs to maintain guest specified period, allowing guests
satisfaction. an opportunity to claim their
belongings.
 Discuss the property's legal
obligations and guidelines for
disposing of unclaimed luggage.

EVALUATE  Ask students to explain the In a ¼ sheet of paper answer the  Conduct a class discussion to
process of checking in luggage, following questions: share the scenarios and outcomes
emphasizing the key steps of the role-play activities.
involved. 1. What is the purpose of asking a  Assess students' understanding
 Assess their understanding guest for their claim stub when through questions related to the
through a written reflection. returning checked luggage? property's guidelines for lost and
A) To verify the guest's identity unclaimed luggage.
B) To determine the weight of
the luggage
C) To sell additional services

2
SCHOOL Bagonbon NHS GRADE LEVEL 9
TEACHER IRIS RUTHZELLE V. BAGACAY LEARNING AREA TLE – Front Office Services
TEACHING DATES QUARTER 4th QUARTER
WEEK NO. 4 DAY 1 DAY 2 DAY 3 DAY 4 DAY 5
D) To track lost luggage
2. What should hotel staff do if a
guest has lost their claim stub?
A) Refuse to return their
luggage
B) Charge them a fee for the
lost stub
C) Follow the property's
procedure for claiming baggage
without the stub
D) Provide them with a new
claim stub
3. Why is it important to properly
match the claim stub with the
luggage being returned?
A) To avoid damaging the
luggage
B) To prevent theft
C) To ensure guest satisfaction
D) To expedite the check-out
process
4. What information is typically
recorded on a claim stub?
A) Guest's room number
B) Luggage weight
C) Flight details
D) Storage location of valuable
items
Answer: D) Storage location of
valuable items
5. What is the purpose of a hotel's
procedure for handling lost
claim stubs?
A) To charge the guest a fee for
the lost stub
B) To determine the ownership
of unclaimed luggage
C) To ensure the stub is found
and returned
D) To maintain a record
of lost and found items

Assignment
V - REFLECTION

3
 SCHOOL Bagonbon NHS GRADE LEVEL 9
TEACHER IRIS RUTHZELLE V. BAGACAY LEARNING AREA TLE – Front Office Services
TEACHING DATES QUARTER 4th QUARTER
WEEK NO. 4 DAY 1 DAY 2 DAY 3 DAY 4 DAY 5
A. No. of learners who
earned 80% in the
evaluation
B. No. of learners who
required additional
activities for remediation
C. Did the remedial lessons
work?
D. No. of learners who
continue to require
remediation
E. Which of my teaching
strategies work well? Why
did this work?
F. What difficulties did I
encounter which my
principal or supervisor can
help me solve?
G. What innovation or
localized materials did I
used/discover which I wish
to share with other
teachers?

Prepared by:

IRIS RUTHZELLE V. BAGACAY

TLE 9 Front Office Services Teacher

4
5