1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

WHO’S WHO IN THE OFFICE? VOCABULARY PRACTICE.

1. JOB DESCRIPTION: Complete the sentences with the words below.

boss Chief Executive officer (CEO) colleague company competitors

customers Managing director employees leader manager owner products

profit share share price shareholders subsidiaries supplier turnover

1. I work for a _____________ called Reebok Enterprise. I head a department of about 50 people.
I’m a ______________________
2. Our main _____________________are casual and sport shoes.
3. Reebok is a world ________________ in the tennis shoe sectors.
4. It has a national market ______________ of 23%
5. It has __________________ 2,650 employees in this country.
6. It has 27 ___________________in different countries.
7. Its main _________________ are aged 15 to 35 years old.
8. Its main ________________, like Nike or Adidas, are in Britain and the USA.
9. Its main _____________________are banks and pension funds.
10. Its __________________last year was $1.3 billion.
11. Its __________________ last year was $16 million.
12. Its __________________ today is $57.
13. My name’s John Power. Reebok Entreprise belongs to me. I’m the ________________. I also manage
the company myself. I’m the ___________________
14. I’m John Power’s daughter. I sit on the Board of his company. I’m the _____________________.
15. I’m John Power’s secretary, He’s my ____________________. I get on well with my______________.
16. The company buys things from me. I’m a_________________

2. COMPANY DESCRIPTION. Match the business postions with the job descriptions (a-l) .

1.John Stutton: Managing Director a. I buy all the things that the company needs.
2. Linda Gabbiani : Human b. My job is to make sure that the company has a good image
Resources Director c. My job is to find and test new products.
3. Dietrich Hoffman: Finance d. I’m in charge of the people who sell our products.
Director. e. I type letters, file papers and make appointments for my boss.
4. Alicia Méndez: Chief Accountant
5. Li Wan: Secretary
f. I have general responsibility for the whole company.
6. Sven Johansen: Purchasing g. My job is to make sure that we have the products which people
Manager want to buy.
7. François Blanc: Assistant h. I look after the company’s money.
General Manager i. I do books and prepare the balance sheets.
8. Yuri Mankovich: Director of j. I’m the company’s employees manager.
Research and Development k. I’m responsible for everything when the boss is away.
9. James Hincks: Production l. I make the products the company sells.
Manager
10. Patrick Byrne: Marketing
Director
11. Stefano Brunello: Sales Director
12. Kate Hogg: Public Relations
Manager

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

3. COMPANY DEPARTMENTS. Which department is being described? Choose from the box.

Accounts Finance Marketing Sales Information Technology(IT) Legal

Production Purchasing Research and Development (R&D) Human Resources (HR)

1. The ______________department is responsible for manufacturing the products which are sold.
2. The ___________________ department decides on where to sell the products, how to advertise
them and the price.
3. The ______________department handles orders for the company’s products.
4. The employees in the ______________department read, understand and interpret documents
connected with the law.
5. The ______________department is responsible for paying salaries, employing new staff and
keeping files on each employee.
6. The people in the ______________department compare prices and discounts from the suppliers
and buy materials.
7. All the invoices from both purchases and sales are processed in the ______________department.
8. The end of the year results are analysed, the budget set and short-and-long term loans arranged
in the ______________department.
9. The experts in the ________________department maintain the company’s computer systems,
up-date software and develop new computer applications.
10. The ______________department improves, adapts and changes the products and works to make
technical plans for products for the future.

4. DEPARTMENTAL PROBLEMS. The organization is in trouble. Write the number of each problem next
to the right department.

After Sales ___ Distribution ___ Finance ____ IT____ Marketing___ Personnel ___ Production___

Public Relations ____ Quality ____ Reception ____ R&D ____ Switchboard ____

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

5. WELCOMING VISITORS. VOCABULARY PRACTICE. A BUSINESS VISIT.

Fill in the missing words or phrases in the sentences below. Use the pictures to help you.

appointment badge deal floor identity card (ID) lift main building
main gate office receptionist reception desk secretary security guard sign

1. You arrive at the __________

2. You show your ____________
3. The ____________lets you go through.
4. You enter the _________________
5. You walk to the ________________
6. You give your name to the _________
7. You tell her you have an __________
with Mr Keller at 11:00
8. You ____________ your name
in the visitor’s book.
9. You pin your ___________ to your coat.
10. You find the ___________
11. You go to the top ____________
12. Mr Keller’s _____________meets you
13. She takes you to Mr Keller’s __________
14. Mr Keller says, “Hi, we have a __________”

6. RECEIVING VISITORS. Look at the visitor’s replies then fill in the personal assistant’s missing
words. Choose from the following:

PERSONAL ASSISTANT VISITOR

1. Would you like something to eat?. a. Pleased to meet you, too.
2. Can I bring you something to drink?. b. Yes, thank you.
3. Shall I call a taxi?. c. No, thanks. I’ve been sitting all day.
4. Can I take your coat?. d. Yes, please. A coffee will be most welcome.
5. Could I ask you to sign the visitor’s book? e. Yes, of course.
6. Would you like to take a seat?. f. Thanks, but I’m not hungry.
7. Hello, I’m Mario Cavalli’s PA. Pleased to meet you. g. No, thank you. I’d rather walk,

7. BEING HELPFUL . How would you offer to help the visitors. Match 1-14 with sentences a-n.

VISITOR PERSONAL ASSISTANT

1. I seem to have lost the details of the hotel. a. I’ll tell him you’re here
2. I’m going to be late for my next appointment. b. I can change some money for you at the bank
3. My luggage didn’t arrive at the airport. c. If you give me the number, I’ll fax them for you
4. I need some local currency. d. I’ll write down the name and address for you
5. How can I get to the town centre? e. I’ll show you where you can plug it in.
6. I think I’ll have to book into a hotel for tonight. f. I’ll find a free desk for you
7. I need to charge my mobile phone. g. I’ll call and see if they’ve found it.
8. I have to confirm my return flight. h. I’ll get the porter to help you.
9. I’m not sure I can find my way out of this building. i. I’ll show you on a map
10. I have an appointement to see Alan Jones. j. I’ll get you an up-to-date one.
11. I can’t carry all these boxes. k. I’ll call them and explain you’ll be late
12. My price list is three years old. l. I’ll show you the way
13. My assistant must have these figures today. m. I’ll call the airline and do that for you,
14. I have to mail my office. Is there somewhere n. I’ll make a reservation for youI can sit to use
my laptop?

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

GRAMMAR PRACTICE. UNIT 1.

 To practice personal and object pronouns and possessive pronouns and adjectives online:
http://www.englishexercises.org/makeagame/viewgame.asp?id=2842
http://www.agendaweb.org/grammar/pronouns-mixed.html
 To practice TO BE and HAVE GOT online:
http://learnenglishteens.britishcouncil.org/grammar-vocabulary/grammar-videos/have-got (video with audio and subtitules in
English)

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

LISTENING / READING. IKEA (http://www.businessenglishmaterials.com/ikea.html )

1. Listen and fill in the gaps. Choose the correct word .

priced items range operates vision afford

retailer acronym low catalogue

IKEA is a Swedish furniture and home products ____________ that has stores all over the
world. It is famous for well-____________ flat pack furniture that customers assemble at
home. It also sells accessories and bathroom and kitchen ____________. It is the world's
largest furniture retailer. IKEA was started in 1943 by 17-year-old Ingvar Kamprad from
Elmtaryd in Agunnaryd, South Sweden. The IKEA ____________ comes from the initials of
the founder and the places he grew up. The company ____________ over 300 stores as
franchises in 37 countries. It has over 12,000 products in its ____________. The company
employs over 125,000 people worldwide. IKEA’s ____________ is “to create a better everyday
life for the many people…by offering a wide ____________ of well-designed, functional
home furnishing products at prices so ____________ that as many people as possible
will be able to ____________ them”.

2. Unjumble the underlined words. Cover the text above, don’t look at it.

IKEA is a Swedish home furniture products and retailer that has stores all over the world.

It is famous for well pack flat priced customers that furniture assemble at home.

It also sells accessories and bathroom and kitchen items.

It retailer furniture largest world's the is.

IKEA by 17-year-old started 1943 was in Ingvar Kamprad from Elmtaryd in Agunnaryd, South
Sweden.

The IKEA acronym of initials the from comes the founder and the places he grew up.

The company operates over 300 countries 37 in franchises as stores.

It has over 12,000 in products catalogue its .

The employs company in over 125,000 people worldwide.

IKEA’s vision is “to create a people everyday for many better life the…”

by range wide of functional a offering well-designed, home furnishing products.

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

at as prices many so people low that as possible will be able to afford them”.
WRITING: INFORMAL LETTERS

How to organise informal letters

Informal letters are usually written to family and friends, and always include the following elements:

 The heading (encabezado) goes in the upper right-hand corner. It always includes the date and may,
if you wish, include your address too.

 The greeting (saludo). Begin your letter with Dear ..., (Querido/a/s..)

 The opening paragraph (párrafo inicial) contains a statement of your reason for writing. It may be:
inviting, apologising, thanking, congratulating, replying to a letter you have received , expressing
sympathy.

USEFUL SENTENCES:

Replying to a letter :

It was great to .. hear from you / get your letter!

Me alegró mucho saber de ti / recibir tu carta!
How are things? ¿Cómo va todo?
I’ve just received your letter and I’m writing to …
Acabo de recibir tu carta y te escribo para …
Sorry I haven’t written for so long.
Siento haber tardado tanto en escribir

Thanking:

Thank you so much for …the wonderful dinner / your kind invitation
Muchas gracias por … la maravilosa cena / tu amable invitación
This is just to say thank you for …
Sólo quería darte las gracias por..

Inviting:

Mike and I are planning to have a (event) on (date) at (place)

Mike y yo estamos pensado hacer un/a ( evento) el (fecha) en ( lugar)
I’d be very pleased if you could come/ join us
Me encantaría que pudieras venir / estar con nosotros
Why don’t you come / join us ? How about coming / joining us?
¿Por qué no vienes? ¿Qué tal si te vienes con nosotros?

Accepting an invitation:

I'll be glad/pleased/delighted to come to your (event)

Me encantará/Será un placer para mí asistir a tu (evento)
I'd love to come to your (event)
Me encantará asistir a tu (evento)

Refusing an invitation :

I'm sorry/very sorry (that) I won't be able to come

Siento (mucho) no poder ir
I regret that I am unable to accept your kind invitation
Lamento no poder aceptar tu amable invitación
I'd love to come, but l'll be (reason)
Me encantaría ir pero me encontraré (motivo)

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

Thank you for asking me, but l'll be (reason)

Gracias por haberme invitado, pero estaré (motivo)

Congratulations:

Congratulations on  your graduation / your marriage / your new job …

Felicitaciones por ...tu graduación/ tu boda/ tu nuevo trabajo..
That's great news. Well done! Ésa es un gran noticia. ¡Bien hecho!
Happy Birthday! / Happy Anniversary! ¡Feliz Cumpleaños! / ¡Feliz Aniversario!

Expressing sympathy

I was very sorry to hear that ….you lost your job / didn’t pass your exams…
Siento mucho saber que ... perdiste tu empleo / no aprobaste los exámenes..
That's too bad, I'm sorry. Still, never mind.
Es una lástima, lo siento. A pesar de todo, no te preocupes.
Better luck next time! You can always try again.
¡Mejor suerte la próxima vez! Puedes intentarlo nuevamente.
Keeping my fingers crossed for you
  Cruzo los dedos

 The final sentence or paragraph signals that your letter is coming to an end. It often includes:a reason
for ending your letter, a wish for the good health of the person you are writing to or a hope that you will
see or hear from that person in the near future.

USEFUL SENTENCES

Well, I really must be off now –my tennis lesson is about to begin.
Bueno, tengo que irme ya –mi clase de tenis está a punto de empezar.
I’d better sign off now –I’ve got a History test tomorrow.
Será mejor que acabe ya – mañana tengo un examen de historia.
Be well! ¡Qué sigas bien!
Take care of yourself! ¡Cuídate!
I hope that all is well with you. Espero que todo vaya bien
Send my regards to your family. Dale recuerdos a tu familia

The closing (cierre) is usually a phrase that puts an end to the letter.

Looking forward to seeing you. Espero verte pronto

Can’t wait to hear from you. Tengo ganas de saber de ti
Please write soon. Por favor, escribe pronto

The signature (firma) . Don't forget to sign your name, too!

Love, Besos.
Yours, Saludos.
Best wishes, Un saludo.

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

WRITING PRACTICE:

1. Write an e-mail introducing yourself as a new employee in a company. Follow

the model e-mail on page 98.

2. Write a business card. Follow these instructions:

I. Write the name of the company
II. Write the name of the cardholder
III. Write the cardholder’s title/ position
IV. Write the address of the company
V. Write the office phone number
VI. Write the cardholder’s e-mail address

SPEAKING:

1. You are on a plane sitting next to another businessman/woman. Introduce yourself and act
out a conversation talking about your job and your company. Use the information on your
business card , the dialogue on page 4 and the questions on the introductory unit.

2. In pairs, act out a dialogue between a visitor and a personal assistant. Follow the model
conversation on page 6 and the sentences on the vocabulary exercises.

V: Introduce yourself . Say you have an appointment

PA: Greet the visitor and offer him/ her a drink/ a meal/ help
V: Explain a problem you have and ask for help
PA: Offer to help him/her with any problem

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

ANSWERS
1.JOB DESCRIPTION: Complete the sentences with the words below. (ELEM 2)

boss Chief Executive officer (CEO) colleagues company competitors

customers Managing director employees manager owner products
profit share share price shareholders subsidiaries supplier turnover

1. I work for a _COMPANY_ called Reebok Enterprise. I head a department of about 50 people. I’m a
_____MANAGER___
2. Our main ___PRODUCTS____are casual and sport shoes.
3. Reebok is a world _____LEADER__ in the tennis shoe sectors.
4. It has a national market ____SHARE____ of 23%
5. It has 2,650 __EMPLOYEES --in this country.
6. It has 27 ___SUBSIDIARIES____in different countries.
7. Its main ___CUSTOMERS___ are aged 15 to 35 years old.
8. Its main ___COMPETITORS___, like Nike or Adidas, are in Britain and the USA.
9. Its main _____SHAREHOLDERS____are banks and pension funds.
10. Its ___TURNOVER__last year was $1.3 billion.
11. Its ___PROFIT____ last year was $16 million.
12. Its ____SHARE PRICE_____ today is $57.
13. My name’s John Power. Reebok Entreprise belongs to me. I’m the ___OWNER___. I also manage the
company myself. I’m the ____CEO____
14. I’m John Power’s daughter. I sit on the Board of his company. I’m the ______DIRECTOR___.
15. I’m John Power’s secretary, He’s my ______BOSS_______. I get on well with my __COLLEAGUES_
16. The company buys things from me. I’m a_______SUPPLIER___

2. COMPANY DESCRIPTION. Match the business postions with the job descriptions (a-l) .

1.John Stutton: Managing Director a. I buy all the things that the company needs. 6
2. Linda Gabbiani : Human b. My job is to make sure that the company has a good image 12
Resources Director c. My job is to find and test new products. 8
3. Dietrich Hoffman: Finance d. I’m in charge of the people who sell our products. 11
Director.
e. I type letters, file papers and make appointments for my boss. 5
4. Alicia Méndez: Chief Accountant
5. Li Wan: Secretary
f. I have general responsibility for the whole company. 1
6. Sven Johansen: Purchasing g. My job is to make sure that we have the products which people
Manager want to buy. 10
7. François Blanc: Assistant h. I look after the company’s money. 3
General Manager i. I do books and prepare the balance sheets. 4
8. Yuri Mankovich: Director of j. I’m the company’s employees manager. 2
Research and Development k. I’m responsible for everything when the boss is away. 7
9. James Hincks: Production l. I make the products the company sells. 9
Manager
10. Patrick Byrne: Marketing
Director
11. Stefano Brunello: Sales Director
12. Kate Hogg: Public Relations
Manager

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

3. COMPANY DEPARTMENTS. Which department is being described? Choose from the box.

Accounts Finance Marketing Sales Information Technology (IT) Legal

Production Purchasing Research and Development (R&D) Human Resources (HR)

1. The Production department is responsible for manufacturing the products which are sold.
2. The _ Marketing department decides on where to sell the products, how to advertise them and
the price.
3. The Sales department handles orders for the company’s products.
4. The employees in the Legal department read, understand and interpret documents connected
with the law.
5. The Human Resources (HR) department is responsible for paying salaries, employing new staff
and keeping files on each employee.
6. The people in the Purchasing department compare prices and discounts from the suppliers and
buy materials.
7. All the invoices from both purchases and sales are processed in the Accounts department.
8. The end of the year results are analysed, the budget set and short-and-long term loans arranged
in the Finance department.
9. The experts in the Information Technology (IT) department maintain the company’s computer
systems, up-date software and develop new computer applications.
10. The Research and Development (R&D) department improves, adapts and changes the products
and works to make technical plans for products for the future.

4. DEPARTMENTAL PROBLEMS. The organization is in trouble. Write the number of each problem next
to the right department.

(Telephone)After Sales _12_ Distribution _5_ Finance _2__ IT_4_ Marketing_10_ Personnel _6_
Production_1_ Public Relations _3__ Quality _8_ Reception ____ R&D _7__ Switchboard __11_

5. WELCOMING VISITORS. VOCABULARY PRACTICE. A BUSINESS VISIT.

Fill in the missing words or phrases in the sentences below. Use the pictures to help you.

appointment badge deal floor identity card (ID) lift main building
main gate office receptionist reception desk secretary security guard sign
1. You arrive at the main gate
2. You show your identity card (ID)
3. The security guard lets you go through.
4. You enter the main building
5. You walk to the reception desk
6. You give your name to the receptionist
7. You tell her you have an appointment
with Mr Keller at 11:00
8. You sign your name
in the visitor’s book.
9. You pin your badge to your coat.
10. You find the lift
11. You go to the top floor

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 1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

12. Mr Keller’s secretary meets you

13. She takes you to Mr Keller’s office
14. Mr Keller says, “Hi, we have a deal”

8. RECEIVING VISITORS. Look at the visitor’s replies then fill in the personal assistant’s missing
words. Choose from the following:

PERSONAL ASSISTANT VISITOR

1. Would you like something to eat?. f a. Pleased to meet you, too.
2. Can I bring you something to drink?. d b. Yes, thank you.
3. Shall I call a taxi?. g c. No, thanks. I’ve been sitting all day.
4. Can I take your coat?. B d. Yes, please. A coffee will be most welcome.
5. Could I ask you to sign the visitor’s book? e e. Yes, of course.
6. Would you like to take a seat?. C f. Thanks, but I’m not hungry.
7. Hello, I’m Mario Cavalli’s PA. Pleased to meet you. A g. No, thank you. I’d rather walk,

9. BEING HELPFUL . How would you offer to help the visitors. Match 1-14 with sentences a-n.

VISITOR PERSONAL ASSISTANT

1. I seem to have lost the details of the hotel. d a. I’ll tell him you’re here
2. I’m going to be late for my next appointment. k b. I can change some money for you at the bank
3. My luggage didn’t arrive at the airport. g c.If you give me the number, I’ll fax them for you
4. I need some local currency. b d. I’ll write down the name and address for you
5. How can I get to the town centre? i e. I’ll show you where you can plug it in.
6. I think I’ll have to book into a hotel for tonight. n f. I’ll find a free desk for you
7. I need to charge my mobile phone. e g. I’ll call and see if they’ve found it.
8. I have to confirm my return flight. m h. I’ll get the porter to help you.
9. I’m not sure I can find my way out of this building. L i. I’ll show you on a map
10. I have an appointement to see Alan Jones. a j. I’ll get you an up-to-date one.
11. I can’t carry all these boxes. h k. I’ll call them and explain you’ll be late
12. My price list is three years old. j l. I’ll show you the way
13. My assistant must have these figures today. c m. I’ll call the airline and do that for you,
14. I have to mail my office. Is there somewhere f n. I’ll make a reservation for youI can sit to use my
laptop?

GRAMMAR PRACTICE
page 4

Ex 1 1. am 4. are
2. aren’t 5. isn’t
3. is
Ex2 1. Where is Mr Morton’s office?
2. Who is Mr Mckenzie’s personal assistant?
3. Are the toilets on the ground floor?
4. What is your name?
5. What time is your appointment?
Ex.3 1. have got 4. have got
2. haven’t got 5. hasn’t got
3. has got 6. haven’t got

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1º CFGS ADMINISTRACIÓN Y FINANZAS . BUSINESS ADMINISTRATION AND FINANCE. UNIT 1.

page 5
Ex.4 1. Have you got a pen? d
2. When have we got the meeting with James? a
3. Has the cafeteria got sandwiches? e
4. Has Roger got an office on the top floor? b
5. What have you got for lunch today? c
Ex.5 1. is 5. are
2. have got 6. isn’t, is
3. isn’t, is 7. has got, is
4. has got 8. hasn’t got
Ex. 6 1. it 5. him
2. her 6. me
3. you 7. us
4. them
Ex. 7 1. His 6. mine
2. hers 7. Their
3. your 8. my
4. our 9. yours
5. theirs 10. Her

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