ELECTRICAL SYSTEM

Event Codes

Event Codes • BRK is not releasing.

• POT is not operational.
Symbols • M2 is not operational.
Step 1: Disconnect the U, V, and W cables from
Use the symbols in the table for event code trouble- Access 3™ and the traction motor (M1). Check M1 and
shooting. the cabling for phase to phase and phase to lift truck
frame shorts.
Symbol Definition • If:The U, V, or W cables are shorted together or to
the lift truck frame.
= is equal to
– Then repair or replace the cables as necessary.
≠ is not equal to
• If:The U, V, or W cables are not shorted.
< less than – Then check M1 for shorts.
• If:M1 is shorted.
≤ is equal to or less than
– Then replace M1.
> more than
• If:M1 and the cabling are OK and the event code
≥ is equal to or more than continues.
– Then replace Access 3™.
≈ is approximately

Static Return to Off (SRO) Messages

SRO messages usually occur when you operate the lift
truck out of its correct sequence. After you correct the
condition that caused the message, the condition will
be removed. A list of the messages as seen on the dis-
play gauge with a description of the message function
follows.

Fig. 1 (25905)
Messages After Power Up and During Operation
Event Code 313
Display Description
Access 3™ internal current sensor issue
SrO Appears if Access 8 (X10® Han-
dle) is moved into the operating Access 3™ current sensor has an invalid offset
position and then the lift truck is reading.
turned ON. Note: Possible effects of this event code are:
• M1 is not operational.
Event Code 310 • The line contactor is open.
This code is logged if the module recognizes a • BRK is not releasing.
condition for a code but the exact parameters are not • POT is not operational.
met. Examine the event code history and follow the • M2 is not operational.
troubleshooting steps associated with those codes.
Follow the troubleshooting steps for Event Code 312.
Event Code 312
Access 3™ over current
Phase current U, V, W exceeds limits.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.

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• POT is not operational.

• M2 is not operational.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Controller menu and
then to the Temperature menu. Check the heatsink
temperature.
Step 2: Determine the ambient temperature of the en-
vironment.
• If:The ambient temperature < -40 °C (-40 °F) and
Fig. 2 (25905) the lift truck has sat idle.
– Then warm Access 3™ heatsink to allow opera-
Event Code 314 tion.
Precharge issue • If:The ambient temperature > -40 °C (-40 °F) and
the event code continues.
Access 3™ capacitors are not charging to the key
switch (KYS) voltage. – Then replace Access 3™.
Note: Possible effects of this event code are:
• M1 is not operational.
Event Code 316
• The line contactor is open. Access 3™ severe over temperature
• BRK is not releasing. Access 3™ heatsink temperature is > 95 °C (203 °F).
• POT is not operational. Note: Possible effects of this event code are:
• M2 is not operational. • M1 is not operational.
Note: Pre-charge volts can be read using the handset. • The line contactor is open.
Energize the line contactor (L) and scroll down to the • BRK is not releasing.
Monitor menu. From there, scroll to the Battery menu
and then to the Capacitor Voltage menu. • POT is not operational.
Step 1: Check if lift truck accessories are connected to • M2 is not operational.
the +BV terminal and drawing excessive current. Step 1: Using the handset, scroll down to the Monitor
• If:The lift truck accessories are connected and menu. From there, scroll to the Controller menu and
drawing excessive current. then to the Temperature menu. Check the heatsink
temperature.
– Then disconnect the lift truck accessories or cor-
rect the issue. Step 2: Check the load weight.
Step 2: Check if the line contactor energizes. • If:The load weight exceeds the rated capacity of the
lift truck.
• If:The line contactor does not energize.
– Then reduce the load weight.
– Then check for a short at the line contactor coil.
• If:The load weight is OK.
• If:The line contactor energizes and the event code
continues. – Then continue to Step 3.
– Then replace Access 3™. Step 3: Determine the ambient temperature of the en-
vironment.
Event Code 315 • If:The ambient temperature > 95 °C (203 °F).
Access 3™ severe under temperature – Then allow the lift truck to cool.
• If:The ambient temperature < 95 °C (203 °F) and
Access 3™ heatsink temperature < -40 °C (-40 °F). the event code continues.
Note: Possible effects of this event code are: – Then replace Access 3™.
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.

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Event Code 317 forming a regen brake.

• If:The voltage > 40 V.
Severe under voltage
– Then check the battery resistance. The regen
Access 3™ capacitors' voltage < 12.8 V. needs a path to the battery. Check the power cir-
Note: A possible effect of this event code is reduced cuit, including the traction power fuse (FU1),
drive torque. which allows regen a path to the battery.
Step 1: Check battery voltage with the battery discon- • If:An issue exists in the power circuit.
nected. – Then repair or replace as necessary.
• If:Battery voltage is low. • If:No issue in the power circuit exists.
– Then charge or replace the battery. – Then replace Access 3™.
• If:Battery voltage is OK.
– Then continue to Step 2. Event Code 322
Step 2: Check for wiring for +BV or B-NEG is shorted Controller overtemp
to the lift truck frame.
Access 3™ heatsink temperature > 85 °C (185 °F).
• If:+BV or B-NEG is shorted. Note: Possible effects of this event code are reduced
– Then repair or replace as necessary. brake and drive torque.
• If:+BV and B-NEG are OK. Step 1: Determine the maximum operating tempera-
– Then continue to Step 3. ture of Access 3™ heatsink.
Step 3: Check for a bad battery under a load. • If:The maximum operating temperature > 85 °C
(185 °F).
• If:The battery is bad.
– Then allow the lift truck to cool.
– Then replace the battery.
• If:The maximum operating temperature < 85 °C
• If:The battery is OK.
(185 °F).
– Then replace Access 3™.
– Then continue to Step 2.

Event Code 318 Step 2: Check the load weight.

• If:The load weight exceeds the rated capacity of the
Severe over voltage lift truck.
Access 3™ capacitors' voltage > 40 V. – Then reduce the load weight.
Note: Possible effects of this event code are: • If:The load weight is OK.
• M1 is not operational. – Then continue to Step 3.
• The line contactor is open. Step 3: Using the handset, scroll down to the Monitor
• BRK is not releasing. menu. From there, scroll to the Motor menu
• POT is not operational. and then to the MotorSpeed A and Motor-
• M2 is not operational. Speed B menus. Check the inputs while driv-
Step 1: Check battery voltage with the battery discon- ing an empty lift truck.
nected. • If:No inputs exist.
• If:Battery voltage is high. – Then check the wiring from the travel speed en-
– Then charge or replace the battery. coder (ECR) (CA209-1, CA209-2, CA209-3 and
• If:Battery voltage is OK. CA209-4) to Access 3™ (CA201-7, CA201-26,
CA201-31 and CA201-32).
– Then continue to Step 2.
• If:The wiring is bad.
Step 2: Connect the battery, turn the lift truck ON and,
– Then repair or replace as necessary.
using the handset, scroll down to the Monitor
• If:The wiring is OK.
menu. From there, scroll to the Battery menu
– Then continue to Step 6.
and then to the Capacitor Voltage menu.
Check the voltage on the handset while per- Step 4: Check Access 3™ mounting to make sure it is

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tight enough to allow heatsink heat transfer. Event Code 324

• If:Access 3™ mounting is bad.
Over voltage cutback
– Then repair or replace as necessary.
• If:Access 3™ mounting is OK. Access 3™ capacitors' voltage > 30 V.
– Then continue to Step 5. Note: A possible effect of this event code is reduced
brake torque.
Step 5: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Controller Follow the troubleshooting steps for Event Code 318.
menu and then to the Current (RMS) menu.
Check the current while driving an empty lift
Event Code 325
truck. 5 V supply out of range
• If:The current > 100 A. Note: A possible effect of this event code is limited op-
– Then check the drive unit for bad bearings, bad eration.
gears, and so on. Step 1: Using the handset, scroll down to the Monitor
• If:The bearings, gears, and so on, are OK. menu. From there, scroll to the Outputs menu and then
to the 5 Volts menu. Check for 5 V.
– Then continue to Step 6.
• If:5 V exists and the event code continues.
Step 6: Check the wiring from CA209-1 to CA209-2 for
– Then replace Access 3™.
5 V.
• If:Less than 5 V exists.
• If:5 V exists.
– Then continue to Step 2.
– Then replace ECR.
Step 2: Disconnect CA209. Using the handset, scroll
• If:The current displayed in the Current (RMS) menu down to the Monitor menu. From there, scroll to the
< 100 A and ECR is OK. Outputs menu and then to the 5 Volts menu. Check for
– Then replace Access 3™. 5 V.
• If:5 V exists.
– Then replace ECR.
• If:Less than 5 V exists.
– Then continue to Step 3.
Step 3: Disconnect the wiring from Access 3™
(CA201-26). Using the handset, scroll down to the
Monitor menu. From there, scroll to the Outputs menu
and then to the 5 Volts menu. Check for 5 V.
• If:5 V exists.
– Then repair or replace the wiring from
Access 3™ (CA201-26).
Fig. 3 (25906) • If:Less than 5 V exists.
Event Code 323 – Then replace Access 3™.

Under voltage cutback

Access 3™ capacitors' voltage < 16.8 V.
Note: A possible effect of this event code is reduced
drive torque.
Follow the troubleshooting steps for Event Code 317.

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Step 1: Check the load weight.

• If:The load weight exceeds the rated capacity of the
lift truck.
– Then reduce the load weight.
• If:The load weight is OK.
– Then continue to Step 2.
Step 2: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Motor menu
and then to the Temperature menu. Check the
temperature.
• If:The temperature > 145 °C (293 °F).
Fig. 4 (25906)
– Then allow the lift truck to cool.
Event Code 327 • If:The temperature < 145 °C (293 °F).
– Then continue to Step 3.
Digital output over current
Step 3: Check M1 for proper operation.
The travel alarm (ALM) output current exceeds 15 mA.
• If:M1 is bad (that is, conditions such as vibration or
Note: A possible effect of this event code is a disabled a high pitch sound exist).
ALM driver output.
– Then repair or replace as necessary.
Step 1: Check the wiring from Access 3™ (CA201-20)
to the line contactor for shorts. • If:M1 is OK.
• If:The wiring is shorted. – Then continue to Step 4.
– Then repair or replace as necessary. Step 4: Check ECR for proper operation (see Event
Code 336).
• If:The wiring is OK.
– Then continue to Step 2. • If:ECR is bad.
Step 2: Check ALM for shorts. – Then repair or replace as necessary.
• If:ECR is OK and the event code continues.
• If:ALM is shorted.
– Then replace Access 3™.
– Then repair or replace as necessary.
• If:ALM is OK.
Event Code 329
– Then replace Access 3™.
Motor temperature sensor (TS) out of range
TS in M1 is at voltage rail (0 V or 12 V) due to an open
or a short.
Note: Possible effects of this event code are limited op-
eration and maximum speed.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Motor menu and then to
the Temperature menu. Check the temperature.
• If:The temperature is 200 °C (392 °F) or 0 °C
(32 °F).
Fig. 5 (25907) – Then check TS for opens or shorts. Repair or re-
place as necessary.
Event Code 328
• If:The temperature is not 200 °C (392 °F) or 0 °C
Motor temperature hot cutback (32 °F).
M1 temperature > 145 °C (293 °F). – Then continue to Step 2.
Note: A possible effect of this event code is reduced Step 2: Check the wiring from TS (CA208-1 and
drive torque. CA208-2) to Access 3™ (CA201-7 and

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CA201-8) and M1. – Then check the wiring from Access 3™

(CA201-13) to the line contactor for opens or
• If:The wiring is bad.
shorts. Repair or replace as necessary.
– Then repair or replace as necessary.
• If:Only this event code occurs.
• If:The wiring is OK.
– Then continue to Step 2.
– Then continue to Step 3.
Step 2: Check the wiring from Access 3™ (CA201-6)
Step 3: Disconnect CA208 and place a resistor across to the line contactor and the line contactor for opens or
CA208-1 (wire 101) and CA208-2 (wire 503) shorts.
(approximately 500 Ω). Then, using the hand- • If:The wiring or line contactor is open or shorted.
set, scroll down to the Monitor menu. From – Then repair or replace as necessary.
there, scroll to the Motor menu and then to the
• If:The wiring and line contactor are OK and the
Temperature menu. Check the temperature. event code continues.
• If:The temperature reading in the handset reads – Then replace Access 3™.
200 °C (392 °F) when open and changes depend-
ing on resistance.
– Then Access 3™ is reading correctly.
• If:The temperature reading does not change and if
all wiring is OK.
– Then replace Access 3™.

Fig. 7 (25907)

Event Code 332

Brake coil driver open or short
The parking brake (BRK) driver is open or short.
Note: Possible effects of this event code are:
• M1 is not operational.
Fig. 6 (25908) • The line contactor is open.
Event Code 331 • BRK is not releasing.
• POT is not operational.
Line coil driver open or short
• M2 is not operational.
The line contactor driver is open or short. Step 1: Check if this event code occurs with Event
Note: Possible effects of this event code are: Codes 331, 333, 335 or 361.
• M1 is not operational. • If:More than one event codes occur.
• The line contactor is open. – Then check the wiring from Access 3™
• BRK is not releasing. (CA201-13) to the line contactor and the wiring
• POT is not operational. from the line contactor to BRK for opens or
shorts. Repair or replace as necessary.
• M2 is not operational.
• If:Only this event code occurs.
Step 1: Check if this event code occurs with Event
Codes 332, 333, 335 or 361. – Then continue to Step 2.
• If:More than one event codes occur. Step 2: Check the wiring from Access 3™ (CA201-5)
to BRK and BRK for opens or shorts.
• If:The wiring or BRK is open or shorted.

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– Then repair or replace as necessary.

• If:The wiring and BRK are OK and the event code
continues.
– Then replace Access 3™.

Fig. 9 (25910)

Event Code 335

Solenoid valve (SV) coil open or short
Fig. 8 (25909) Note: Possible effects of this event code are:
Event Code 333 • M1 is not operational.
• The line contactor is open.
Pump coil driver open or short
• BRK is not releasing.
Note: Possible effects of this event code are:
• POT is not operational.
• M1 is not operational.
• M2 is not operational.
• The line contactor is open.
Step 1: Check if this event code occurs with Event
• BRK is not releasing.
Codes 332, 333, 361, or 362.
• POT is not operational.
• If:More than one event codes occur.
• M2 is not operational.
– Then check the wiring from Access 3™
Step 1: Check if this event code occurs with Event (CA201-13) to the line contactor and the wiring
Codes 331, 332, 335, 361 or 362. from the line contactor to SV for opens or shorts.
• If:More than one event codes occur. Repair or replace as necessary.
– Then check the wiring from Access 3™ • If:Only this event code occurs.
(CA201-13) to the line contactor and the wiring – Then continue to Step 2.
from the line contactor to the pump contactor (P) Step 2: Check the wiring from Access 3™ (CA201-2)
for opens or shorts. Repair or replace as neces-
to SV and SV for opens or shorts.
sary.
• If:Only this event code occurs. • If:The wiring or SV is open or shorted.
– Then continue to Step 2. – Then repair or replace as necessary.
Step 2: Check the wiring from Access 3™ (CA201-4) • If:The wiring and SV are OK and the event code
continues.
to the pump contactor and the pump contactor
– Then replace Access 3™.
for opens or shorts.
• If:The wiring or pump contactor is open or shorted.
– Then repair or replace as necessary.
• If:The wiring and pump contactor are OK and the
event code continues.
– Then replace Access 3™.

Fig. 10 (25912)

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Event Code 336 Event Code 337

Motor encoder issue Motor open
ECR counts are inconsistent. M1 U, V, or W cables are open.
Note: Possible effects of this event code are: Note: Possible effects of this event code are:
• M1 is not operational. • M1 is not operational.
• The line contactor is open. • The line contactor is open.
• BRK is not releasing. • BRK is not releasing.
• POT is not operational. • POT is not operational.
• M2 is not operational. • M2 is not operational.
Step 1: Check if this event code occurs with Event Step 1: Check for continuity on the U, V, and W cables
Codes 325, 369 or 373. between Access 3™ and M1.
• If:More than one event codes occur. • If:The U, V, or W cables are open.
– Then solve those event codes before continuing. – Then repair or replace as necessary.
Step 2: Using the handset, scroll down to the Monitor • If:The U, V, and W cables are OK.
menu. From there, scroll to the Motor menu – Then continue to Step 2.
and then to the MotorSpeed A and Motor- Step 2: Check for continuity between the U-V, V-W,
Speed B menus. Check the inputs. and W-U terminals.
• If:Channel A input is missing. • If:The U-V, V-W, or W-U terminals are open.
– Then check the wiring between Access 3™ – Then replace M1.
(CA201-31) and ECR (CA209-4) for opens or • If:The U-V, V-W, or W-U terminals are OK and the
shorts. Repair or replace as necessary. event code continues.
• If:Channel B input is missing. – Then replace Access 3™.
– Then check the wiring between Access 3™
(CA201-32) and ECR (CA209-3) for opens or
shorts. Repair or replace as necessary.
• If:The wiring is OK.
– Then replace ECR.
• If:The wiring and ECR are OK and the event code
continues.
– Then replace Access 3™.

Fig. 12 (25905)

Event Code 338

Main contactor welded
The line contactor is not opening.
Note: Possible effects of this event code are:
• M1 is not operational.
• BRK is not releasing.
• POT is not operational.
Fig. 11 (25906) • M2 is not operational.
• The line contactor is shorted.
• The discharge path (M1 load) is open.
Step 1: Check the line contactor tips for welds.

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• If:The line contactor tips are welded. • If:FU1 is bad.

– Then replace the tips or line contactor. – Then repair or replace as necessary.
• If:The line contactor tips are OK. • If:FU1 is OK.
– Then continue to Step 2. – Then continue to Step 2.
Step 2: Check the U, V, and W cables for opens or a Step 2: Check the line contactor tips for obstacles or
bad connection. corrosion.
• If:The U, V, or W cables are open or a bad connec- • If:The line contactor tips are obstructed or cor-
tion exists. roded.
– Then repair or replace as necessary. – Then replace the tips or line contactor.
• If:The U, V, and W cables and connection are OK. • If:The line contactor tips are OK.
– Then continue to Step 3. – Then continue to Step 3.
Step 3: Check for an alternate voltage path providing Step 3: Check for external loads on the +BV terminal
current to the +BV terminal. that would prevent it from charging (that is, a
• If:An alternate voltage path exists. short at CA201-13).
– Then disconnect the alternate voltage path. • If:An external load on the +BV terminal exists.
• If:No alternate voltage path exists and the event – Then repair or replace as necessary.
code continues.
– Then replace Access 3™.

Fig. 13 (25913)

Event Code 339

Main contactor did not close
The line contactor is not closing. Access 3™
capacitors are not charging.
Note: Possible effects of this event code are:
• M1 is not operational.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the condition of FU1.

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• If:No external load on the +BV terminal exists and – Then check the positive signal from Access 3™
the event code continues. (CA201-3) to HN for opens or shorts. Repair or
– Then replace Access 3™. replace as necessary.
• If:Only this event code occurs.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-6)
to the line contactor for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Check HN for opens or shorts.
• If:HN is open or shorted.
– Then repair or replace as necessary.
• If:HN is OK and the event code continues.
– Then replace Access 3™.
Fig. 14 (25913)

Event Code 351

Raise timeout
Raise is requested beyond the allowable time.
Note: A possible effect of this event code is a non-op-
erational pump contactor.
Fig. 15 (25914)
Step 1: Release the raise switch (RAS).
Step 2: Using the handset, scroll down to the Monitor Event Code 362
menu. From there, scroll to the Switch Inputs
Pump driver is open or short
menu and then to the RAS-Lift Switch menu.
Note: Possible effects of this event code are:
Check if RAS is stuck ON.
• M1 is not operational.
• If:RAS is stuck ON.
• The line contactor is open.
– Then repair or replace as necessary.
• BRK is not releasing.
• If:RAS is not stuck ON.
• POT is not operational.
– Then replace Access 3™.
• M2 is not operational.
Event Code 361 Step 1: Check if this event code occurs with Event
Codes 332, 333, 335 or 361.
Horn (HN) driver open or short
• If:More than one event code occurs.
Note: A possible effect of this event code is a disabled
– Then check the wiring from Access 3™
HN.
(CA201-4) to the pump contactor for opens or
Note: After this event code is corrected, turn the lift shorts. Repair or replace as necessary.
truck OFF and back ON to reset the event code.
• If:Only this event code occurs.
Step 1: Check if this event code occurs with Event
– Then continue to Step 2.
Codes 332, 333, 335 or 362.
Step 2: Check the wiring from Access 3™ (CA201-6)
• If:More than one event code occurs.
to the line contactor for opens or shorts.
• If:The wiring is open or shorted.

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– Then repair or replace as necessary. • M1 is not operational.

• If:The wiring is OK. • The line contactor is open.
– Then continue to Step 3. • BRK is not releasing.
Step 3: Check the pump contactor for opens or shorts. • POT is not operational.
• If:The pump contactor is open or shorted. • M2 is not operational.
– Then repair or replace as necessary. Step 1: Replace Access 3™.
• If:The pump contactor is OK and the event code
continues. Event Code 369
– Then replace Access 3™. External supply out of range
The combined current (5 V and 12 V) is outside of the
expected range.
Note: Possible effects of this event code are limited op-
eration and maximum speed.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Outputs menu and then
to the 5 Volts menu. Check for 5 V. Then scroll to the
Fig. 16 (25915) 12 Volts menu and check for 12 V.
• If:The handset does not display properly.
Event Code 363 – Then 12 V output is the issue. Check the wiring
Line contactor open or short from Access 3™ (CA201-25, CA201-28 and
CA201-29) to JC202-1, JC202-3 and JC202-4, or
Note: Possible effects of this event code are:
the wiring from Access 3™ (CA201-8) to
• M1 is not operational. CA208-1 for opens or shorts. Repair or replace
• The line contactor is open. as necessary.
• BRK is not releasing. • If:The handset displays properly.
• POT is not operational. – Then 5 V output is the issue. Continue to Step 2.
• M2 is not operational. Step 2: Disconnect CA209. Using the handset, scroll
Note: After this event code is corrected, return the down to the Monitor menu. From there, scroll
throttle to neutral to reset the event code. to the Outputs menu and then to the 5 Volts
Follow the troubleshooting steps for Event Code 331. menu. Check for 5 V.
• If:5 V exists.
– Then replace ECR.
• If:Less than 5 V exists.
– Then continue to Step 3.
Step 3: Disconnect the wiring from Access 3™
(CA201-26). Using the handset, scroll down to
the Monitor menu. From there, scroll to the
Outputs menu and then to the 5 Volts menu.
Check for 5 V.
Fig. 17 (25907) • If:5 V exists.
– Then repair or replace the wiring from
Event Code 368 Access 3™ (CA201-26).
VCL (Vehicle Control Language) runtime issue • If:Less than 5 V exists.
Internal software issue in Access 3™. – Then replace Access 3™.
Note: Possible effects of this event code are:

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Step 2: Check the wiring from Access 3™ (CA201-35)

to CA205-1 for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK and the event code continues.
– Then replace the main PCB in the X10® Handle.
• If:The event code continues after replacing the
X10® Handle.
– Then replace Access 3™.

Fig. 18 (25916)

Event Code 371

Fig. 19 (25917)
OS (Operating Software) issue
Event Code 373
Internal software issue in Access 3™.
Note: Possible effects of this event code are: Stall detected
• M1 is not operational. No ECR movement is detected.
• The line contactor is open. Note: Possible effects of this event code are limited op-
• BRK is not releasing. eration and maximum speed.
• POT is not operational. Step 1: Check the load weight.
• M2 is not operational. • If:The load weight exceeds the rated capacity of the
lift truck.
Step 1: Replace Access 3™.
– Then reduce the load weight.
Event Code 372 • If:The load weight is OK.
– Then continue to Step 2.
PDO (Process Data Object) timeout
Step 2: Using the handset, scroll down to the Monitor
Access 3™ does not receive an expected CAN menu. Scroll to the Controller menu and then
message within the allotted time. to the Current (RMS) menu. Check the current
Note: Possible effects of this event code are: while driving an empty lift truck.
• M1 is not operational. • If:The current > 100 A.
• The line contactor is open. – Then check the drive unit for bad bearings and
• BRK is not releasing. bad gears.
• POT is not operational. • If:The bearings and gears are OK.
• M2 is not operational. – Then continue to Step 3.
Step 1: Check the wiring from Access 3™ (CA201-23) Step 3: Using the handset, scroll down to the Monitor
to CA205-4 for opens or shorts. menu. From there, scroll to the Motor menu
• If:The wiring is open or shorted. and then to the MotorSpeed A and Motor-
– Then repair or replace as necessary. Speed B menus. Check the inputs while driv-
• If:The wiring is OK. ing an empty lift truck.
– Then continue to Step 2. • If:No inputs exist.

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– Then check the wiring from ECR (CA209-1, • M2 is not operational.

CA209-2, CA209-3 and CA209-4) to Access 3™ Step 1: Replace Access 3™.
(CA201-7, CA201-26, CA201-31 and CA201-32).
• If:The wiring is bad. Event Code 391
– Then repair or replace as necessary.
Software mismatch
• If:The wiring is OK.
– Then continue to Step 4. VCL and OS software do not match.
Step 4: Check the wiring from CA209-1 to CA209-2 for Note: Possible effects of this event code are:
5 V. • M1 is not operational.
• If:5 V exists. • The line contactor is open.
– Then replace ECR. • BRK is not releasing.
• If:The current displayed in the Current (RMS) menu • POT is not operational.
< 100 A and ECR is OK. • M2 is not operational.
– Then replace Access 3™. Step 1: Replace Access 3™.

Event Code 392

Electric brake issue
Movement occurs after the request to engage BRK.
Note: Possible effects of this event code are BRK not
releasing and the traction accelerator potentiometer
(POT) not operating.
Step 1: Check if the lift truck is requesting BRK on a
ramp with a load weight that exceeds the rated capac-
ity of the lift truck.
• If:The lift truck is requesting BRK.
Fig. 20 (25906)
– Then reduce the load weight and move away
Event Code 377 from the ramp.
• If:The event code continues.
This code is logged if there is an internal issue in the – Then see the Brake section and repair or replace
Access 3™ such as: as necessary.
• Redundant readings interpreted by the Access 3™
are mismatched. Event Code 393
• A supervisor hardware issue.
Encoder LOS (Limited Operating Strategy)
The term “supervisor” refers to a piece of hardware in
the Access 3™ called the supervisor module. LOS control mode is ON as a result of a motor encoder
Step 1: Replace Access 3™. event (Event Code 336) or the lift truck is stalled (Event
Code 373).
Event Code 389 Note: Possible causes of this event code are:
• ECR is bad
Motor type issue • The ECR wires are bad.
M1 type and parameter issue. • The lift truck is stalled.
Note: Possible effects of this event code are: Follow the troubleshooting steps for Event Code 336 or
• M1 is not operational. Event Code 373.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.

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Event Code 853 • If:The main PC board is OK and the event code
continues.
Throttle mismatch – Then the issue exists within the X10® Handle.
POT1 > 0 with FS and RS OFF or ON. Check the wiring and the operation of the X10®
Handle components and repair or replace as
Note: Possible effects of this event code are:
necessary.
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the condition of the control circuit fuse
(FU3). This provides power to the X10® Handle.
Fig. 21 (25918)
• If:FU3 is bad.
– Then repair or replace as necessary. Event Code 854
• If:FU3 is OK. Throttle POT out of range
– Then continue to Step 2.
POT voltage is outside of the expected range.
Step 2: Check the wiring from the positive signal to
Note: Possible effects of this event code are:
CA205-3 and B-NEG to CA205-2 for opens or
• M1 is not operational.
shorts.
• The line contactor is open.
• If:The wiring is open or shorted.
• BRK is not releasing.
– Then repair or replace as necessary.
• POT is not operational.
• If:The wiring is OK.
• M2 is not operational.
– Then continue to Step 3.
Step 1: Check the condition of FU3 (this provides
Step 3: Using the handset, scroll down to the Monitor power to the X10® Handle).
menu. From there, scroll to the Tiller Throttle • If:FU3 is bad.
menu and then to the Raw Tiller Throttle
– Then repair or replace as necessary.
menu. Check the value: the POT value is 0
• If:FU3 is OK.
with the POT in neutral and changes with
– Then continue to Step 2.
throttle movement.
Step 2: Check the wiring from the positive signal to
• If:The event code continues.
CA205-3 and B-NEG to CA205-2 for opens or
– Then replace POT. shorts.
• If:The event code continues after replacing POT.
• If:The wiring is open or shorted.
– Then continue to Step 4.
– Then repair or replace as necessary.
Step 4: Check the connections between CA205 and
• If:The wiring is OK.
CA410.
– Then continue to Step 3.
• If:The connections are bad.
Step 3: Using the handset, scroll down to the Monitor
– Then repair or replace as necessary. menu. From there, scroll to the Tiller Throttle
• If:The connections are OK and the event code con- menu and then to the Raw Tiller Throttle
tinues.
menu. Check the value: the raw value should
– Then continue to Step 5. go from 0–255.
Step 5: Check the main PC board in the X10® Handle.
• If:The event code continues.
• If:The main PC board is bad. – Then replace POT.
– Then replace the main PC board. • If:The event code continues after replacing POT.

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– Then continue to Step 4. – Then the issue exists within the X10® Handle.
Step 4: Check the connections between CA205 and Check the wiring and the operation of the X10®
Handle components and repair or replace as
CA410.
necessary.
• If:The connections are bad.
– Then repair or replace as necessary. Event Code 856
• If:The connections are OK and the event code con-
Tiller com loss
tinues.
– Then continue to Step 5. Communication to the X10® Handle has been lost.
Step 5: Check the main PC board in the X10® Handle. Note: This event code could appear in the Fault History
menu due to a timing issue during the initial lift truck
• If:The main PC board is bad. startup. This causes no unfavorable effects during op-
– Then replace the main PC board. eration.
• If:The main PC board is OK and the event code Note: Possible effects of this event code are:
continues. • M1 is not operational.
– Then replace the X10® Handle switch cap. • The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the condition of FU3 (this provides
power to the X10® Handle).
• If:FU3 is bad.
Fig. 22 (25918)
– Then repair or replace as necessary.
Event Code 855 • If:FU3 is OK.
– Then continue to Step 2.
Tiller warning
Step 2: Check the CAN communication path. With the
X10® Handle issue. lift truck OFF, check the CAN plug resistance
Note: Possible effects of this event code are: from CA203-1 to CA203-2. The value should
• M1 is not operational. be approximately 60 Ω.
• The line contactor is open. • If:The value = 60 Ω.
• BRK is not releasing. – Then continue to Step 3.
• POT is not operational. • If:The value ≠ 60 Ω.
• M2 is not operational.
– Then disconnect CA204 at the display gauge
Step 1: Check the connections between CA205 and (TT) and check the resistance from CA203-1 to
CA410. CA203-2. The value should be approximately
• If:The connections are bad. 120 Ω.
– Then repair or replace as necessary. • If:The value is 120 Ω.
• If:The connections are OK and the event code con- – Then the issue is in the wiring from Access 3™.
tinues. Check all CAN wiring.
– Then continue to Step 2. • If:The value ≠ 120 Ω.
Step 2: Check the main PC board in the X10® Handle. – Then check the resistance from CA201-23 to
CA201-35 and check that the jumper at
• If:The main PC board is bad.
CA201-21 and CA201-34 is in place.
– Then replace the main PC board.
• If: The jumper is in place and the value ≠ 120 Ω.
• If:The main PC board is OK and the event code
continues. – Then replace Access 3™.
• If: The value = 120 Ω.

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– Then remove the connector at CA201 and recon-

nect the connector at CA204. Check the resis-
tance from CA204-3 to CA204-4.
• If: The value ≠ 120 Ω.
– Then replace TT.
• If: The value = 120 Ω.
– Then check the wiring from CA203 to CA204.
• If: The wiring is open or shorted.
– Then repair or replace as necessary.
• If: The wiring is OK.
– Then continue to Step 3.
Step 3: Check the wiring from the positive signal to
CA205-3 and B-NEG to CA205-2 for opens or
shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
Fig. 23 (25919)
• If:The wiring is OK.
– Then continue to Step 4. Event Code 857
Step 4: Check the wiring from Access 3™ (CA201-35)
SAS (Safety Reverse Switch) mismatch
to CA205-1 for opens or shorts.
There is a mismatch in the SAS CAN message and the
• If:The wiring is open or shorted.
hardwired SAS.
– Then repair or replace as necessary.
Note: Possible effects of this event code are:
• If:The wiring is OK and the code continues.
• M1 is not operational.
– Then continue to Step 5.
• The line contactor is open.
Step 5: Check the connections between CA205 and
• BRK is not releasing.
CA410.
• POT is not operational.
• If:The connections are bad.
• M2 is not operational.
– Then repair or replace as necessary.
Step 1: Check the condition of FU3 (this provides
• If:The connections are OK and the event code con- power to the X10® Handle).
tinues.
• If:FU3 is bad.
– Then continue to Step 6.
– Then repair or replace as necessary.
Step 6: Check the main PC board in the X10® Handle.
• If:FU3 is OK.
• If:The main PC board is bad. – Then continue to Step 2.
– Then replace the main PC board. Step 2: Check the wiring from the positive signal to
• If:The main PC board is OK and the event code CA205-3 and B-NEG to CA205-2 for opens or
continues. shorts.
– Then the issue exists within the X10® Handle.
• If:The wiring is open or shorted.
Check the wiring and the operation of the X10®
Handle components and repair or replace as – Then repair or replace as necessary.
necessary. • If:The wiring is OK.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Switch Inputs
menu and then to the SAS-Emergency Re-

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verse CAN menu. Check if the input to • If:The wiring is open or shorted.
Access 3™ is toggling when depressed. Then – Then repair or replace as necessary.
scroll to the SAS-Emergency Reverse Redun- • If:The wiring is OK.
dant menu and check if the input to – Then continue to Step 3.
Access 3™ is toggling when depressed. Step 3: Using the handset, scroll down to the Monitor
• If:The SAS-Emergency Reverse CAN menu is not menu. From there, scroll to the Switch Inputs
toggling. menu and then to the SAS-Emergency Re-
– Then check the wiring in the X10® Handle and verse CAN menu. Check if the input to
repair or replace as necessary. Access 3™ is not stuck ON. Then scroll to the
• If:The SAS-Emergency Reverse Redundant menu SAS-Emergency Reverse Redundant menu
is not toggling.
and check if the input to Access 3™ is not
– Then check the wiring from Access 3™ stuck ON.
(CA201-24) to CA205-6 and repair or replace as
necessary. • If:The SAS-Emergency Reverse CAN menu input
is not stuck ON.
• If:The menus are toggling and the event code con-
tinues. – Then check the wiring in the X10® Handle and
repair or replace as necessary.
– Then replace Access 3™.
• If:The SAS-Emergency Reverse Redundant menu
input is not stuck ON.
– Then check the wiring from Access 3™
(CA201-24) to CA205-6 and repair or replace as
necessary.
• If:The menu inputs are stuck ON and the event
code continues.
– Then replace Access 3™.

Fig. 24 (25920)

Event Code 858

SAS anti-tie down
SAS is shown as being ON before it activates.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open. Fig. 25 (25920)

• BRK is not releasing. Event Code No Indication

• POT is not operational.
Lift truck speed is limited
• M2 is not operational.
Step 1: Using the handset, scroll down to the Monitor
Step 1: Check the condition of FU3 (this provides
menu. From there, scroll to the Controller menu and
power to the X10® Handle).
then to the Current (RMS) menu. Check the current
• If:FU3 is bad. while driving an empty lift truck.
– Then repair or replace as necessary. • If:The current > 100 A.
• If:FU3 is OK. – Then check the drive unit for bad bearings, bad
– Then continue to Step 2. gears, and so on.
Step 2: Check the wiring from the positive signal to • If:The bearings, gears, and so on, are OK.
CA205-3 and B-NEG to CA205-2 for opens or – Then continue to Step 2.
shorts.

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Step 2: Using the handset, scroll down to the Monitor • If: The resisitance is > 1 Ω.
menu. From there, scroll to the Motor menu – Then repair or replace the wires between JC210
and then to the MotorSpeed A and Motor- and CA203.
Speed B menus. Check the inputs while driv- Step 2: Measure the resistance between CA203-1
ing an empty lift truck. CAN HI and CA201-23 CAN HI on
• If:No inputs exist. Access 3™. Measure the resistance between
– Then check the wiring from ECR (CA209-1, CA203-2 CAN LO and CA201-35 CAN LO on
CA209-2, CA209-3 and CA209-4) to Access 3™ Access 3™.
(CA201-7, CA201-26, CA201-31 and CA201-32). • If: The resistance is < 1 Ω.
• If:The wiring is bad. – Then the battery interface harness is open, or the
– Then repair or replace as necessary. battery CAN circuit is not functioning. See the V-
• If:The wiring is OK. Force Lithium Battery Service and Parts Manual
for troubleshooting procedures.
– Then continue to Step 3.
• If: The resistance is > 1 Ω
Step 3: Check the wiring from CA209-1 to CA209-2 for
– Then repair or replace the wires between CA203
5 V.
and CA201 on Access 3™.
• If:5 V exists.
Event Code BATT ERROR
– Then replace ECR.
• If:The current displayed in the Current (RMS) menu The lithium ion battery is experiencing an event that will
< 100 A and ECR is OK. cause it to remove power to the lift truck. The lithium ion
battery will send an early warning signal by CAN to
– Then replace Access 3™.
Access 3™. Access 3™ will bring the lift truck to a
stop.
Note: The battery power is removed from the lift truck.
The lift truck is disabled.
Step 1: Check the LEDs indicating the lithium-ion bat-
terry’s state of charge. See the V-Force Lithi-
um Battery Service and Parts Manual for
troubleshooting procedures.
Event Code Display is BLANK
Note: The lift truck has no power.
Step 1: Check the LEDs indicating the lithium-ion bat-
Fig. 26 (25906) tery’s state of charge.
• If: The battery state of charge is > 0%.
Event Code BATT CAN – Then continue to Step 2.
When the lift truck is on, the CAN communication be- • If: The battery state of charge is < 0%.
tween Access 3™ and the lithium-ion battery is lost. – Then charge the battery.
Note: The lift truck is fully functional. Step 2: Make sure that the battery is connected to the
Step 1: Disconnect the battery. Disconnect the bat- lift truck.
tery interface harness from the lift truck. Mea-
• If: The battery is connected to the lift truck.
sure the resistance between JC210-1 CAN H
– Then continue to Step 3.
and CA203-1 CAN HI. Measure the resistance
• If: The battery is not connected to the lift truck.
between JC210-2 CAN L and CA203-2 CAN
LO. – Then connect the battery to the lift truck.
Step 3: Disconnect the battery connector from the lift
• If: The resistance is < 1 Ω.
truck. Measure the voltage on the (+) and (-)
– Then continue to Step 2.
terminals of the battery connector.

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• If: The voltage is 23–27 V. – Connect the battery interface harness to CA212.
– Then continue to Step 4.
• If: The voltage is not 23–27 V.
– Then continue to Step 8.
Step 4: Connect the battery to the lift truck. Measure
the voltage between FU1 (+) and the B- termi-
nal (-) on Access 3™.
• If: The voltage is 23–27 V.
– Then continue to Step 5.
• If: The voltage is not 23–27 V.
– Then repair or replace the power cables from the
B- terminal of Access 3™ to the lift truck mounted
battery connector, or from FU1 to the lift truck
mounted battery connector.
Step 5: Turn on the key, measure the voltage between
CA204-2 (+) and CA204-1 (-) on the display
gauge.
• If: The voltage is 23–27 V.
– Then replace the display gauge.
• If: The voltage is not 23–27 V.
– Then continue to Step 6.
Step 6: Measure the voltage on the output side of the
KYS (white wire with red stripe) (+) and the B-
terminal (-) on Access 3™.
• If: The voltage is 23–27 V.
– Then repair or replace wiring from KYS to
CA204-2 on the display gauge.
• If: The voltage is not 23–27 V.
– Then continue to Step 7.
Step 7: Measure the voltage on the input side of the
KYS (solid red wire) (+) and the B- terminal (-)
on Access 3™.
• If: The voltage is 23–27 V.
– Then replace the KYS.
• If: The voltage is not 23–27 V.
– Then replace FU2.
Step 8: Confirm the lithium ion battery interface har-
ness is connected to CA212 near the lift truck
mounted battery connector.
• If: The battery interface harness is connected.
– Then see the V-Force Lithium Ion Battery Service
and Parts Manual for troubleshooting proce-
dures.
• If: The battery interface harness is not connected.

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