Thuraya

Thuraya Orion
Orion IP
IP

7KXUD\D2ULRQ,3
6DWHOOLWH7HUPLQDO
0DULWLPH,QVWDOODWLRQ*XLGH

Satellite Terminal
User Guide
Satellite
Satellite Terminal
Terminal
5HYLVLRQ
Maritime
Maritime Installation
Installation Guide
Guide
1RYHPEHU
Revision 5
3500869-0001

PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any form or
by any means without the written permission of Hughes Network Systems, LLC,
11717 Exploration Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and Connect
to the future are trademarks of Hughes Network Systems, LLC. All other trademarks
3500867-0001
3500867-0001 are the property of their respective owners.
Revision
Revision 22
November
November 27,27, 2013
2013
Copyright © 2014 Hughes Network Systems, LLC
Safety Information
For your safety and protection, read this entire user guide before you
attempt to use the Thuraya Orion IP. In particular, read this safety section
carefully. Keep this safety information where you can refer to if
necessary.

Warning Symbols Used in this Guide

This section introduces the various types of warnings used in this
document to alert you to possible safety hazards.

WARNING
Potential radio frequency (RF) hazard. Where you see this
alert symbol and WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or other
personal injury.

WARNING
Where you see this alert symbol and WARNING heading,
strictly follow the warning instructions to avoid personal
injury.
DANGER
Electric shock hazard: Where you see this alert symbol and
DANGER heading, strictly follow the warning instructions to
avoid electric shock injury or death.

Thuraya Orion IP User Guide i

 WARNINGS FOR THE THURAYA ORION IP TERMINAL
Do not stand at the side or top of the Antenna (ADU)
This device emits radio frequency energy when in the transmit
mode. To avoid injury, do not place head or other body parts
at the side or top of the ADU when system is operational.
Maintain a distance of one meter away from those areas of
the ADU.

Properly ground the Below Deck Unit (BDU)

Failure to properly ground the terminal BDU may result in
severe personal injury or death. Use the GROUND terminal on
the BDU and follow the instructions found in the Installation
manual.

General
Handle your Thuraya Orion IP with care. The ADU is weather
resistant per IEC 60529 IP56; however, do not submerge the
unit. Avoid exposing the Thuraya Orion IP to extreme hot or
cold temperatures outside the range -25ºC to +55ºC.
Avoid placing the terminal BDU close to cigarettes, open
flames or any source of heat.
Changes or modifications to the terminal BDU not expressly
approved by Hughes Network Systems could void your
authority to operate this equipment.
Only use a soft damp cloth to clean the terminal BDU.
To avoid impaired performance, please ensure the unit’s ADU
is not damaged or covered with foreign material like paint or
labelling.
When inserting the SIM, do not bend it or damage the
contacts in any way. When connecting the interface cables,
do not use excessive force.

In the vicinity of blasting work and in explosive environments

Never use the Thuraya Orion IP where blasting work is in
progress. Observe all restrictions and follow any regulations or
rules. Areas with a potentially explosive environment are often,
but not always, clearly marked. Do not use the Thuraya Orion
IP while at a petrol filling station. Do not use near fuel or
chemicals.

ii Thuraya Orion IP User Guide

 Qualified service
Do not attempt to disassemble the ADU or terminal BDU. The
unit does not contain consumer-serviceable components.
Only qualified service personnel may install or repair
equipment.

Accessories
Use Hughes approved accessories only. Use of non-approved
accessories may result in loss of performance, damage to the
Orion IP, fire, electric shock or injury.
Connecting devices
Never connect incompatible devices to the Thuraya Orion IP.
When connecting the Thuraya Orion IP to any other device,
read the device’s User Manual for detailed safety instructions.

Pacemakers
The various brands and models of cardiac pacemakers
available exhibit a wide range of immunity levels to radio
signals. Therefore, people who wear a cardiac pacemaker
and who want to use the Thuraya Orion IP should seek the
advice of their cardiologist. If, as a pacemaker user, you are
still concerned about interaction with the Thuraya Orion IP, we
suggest you follow these guidelines:
 Maintain a distance of 20cm from the Wi-Fi antenna
and your pacemaker:
 Maintain a distance of one meter from the main ADU
front and sides and your pacemaker;
 Refer to your pacemaker product literature for
information on your particular device.
If you have any reason to suspect that interference is taking
place, turn off your Thuraya Orion IP immediately.

Hearing aids
Most new models of hearing aids are immune to radio
frequency interference from satellite terminals that are more
than 2 meters away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them
near a terminal. Should interference be experienced, maintain
additional separation between you and the Orion IP.

Thuraya Orion IP User Guide iii

 Electrical Storms
Operation of the Thuraya Orion IP during electrical storms
may result in severe personal injury or death. Ensure the
Below Deck Equipment is properly grounded to the vessel
Ground point..

INFORMATION TO USER
Hughes Network Systems, LLC, declares under our sole responsibility that the product
Hughes 9105 Satellite IP Terminal to which this declaration relates, is in conformity with the
following standards and/or other normative documents: ETSI EN 301 444, ETSI EN 300 328,
ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1. We hereby declare
that all essential radio test suites have been carried out and that the above named
product is in conformity to all the essential requirements of R&TTE Directive 1999/5/EC and
RoHS-2 Directive 2011/65/EU.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for Class B Digital
Device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures.
 Reorient or relocate the receiving ADU
 Increase the separation between the equipment and receiver
 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
 Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

iv Thuraya Orion IP User Guide

Contents
SAFETY INFORMATION ........................................................................................ I
WARNING SYMBOLS USED IN THIS GUIDE .................................................................... I
WARNINGS FOR THE THURAYA ORION IP TERMINAL ................................................. II
CONTENTS .......................................................................................................... V
INTRODUCTION ................................................................................................... 1
FIRST TIME SET-UP ................................................................................................ 1
QUICK REFERENCE .............................................................................................. 2
GLOBAL POSITIONING SYSTEM OPERATION ................................................................ 2
INTEGRATED STATUS DISPLAY ..................................................................................... 2
WEB MAN MACHINE INTERFACE (WMMI) SCREENS................................................... 3
HOME SCREEN................................................................................................. 4
PROPERTIES SCREEN ......................................................................................... 5
STATISTICS SCREEN............................................................................................ 6
CONNECTION MANAGEMENT SCREEN ............................................................... 7
STATUS SCREEN ................................................................................................ 8
SETTINGS SCREENS ............................................................................................ 9
NETWORK SETTINGS SCREEN .............................................................................. 9
PORT FORWARDING CONFIGURATION SCREEN .................................................. 11
SECURITY MANAGEMENT SCREEN..................................................................... 12
ETHERNET MAC FILTERING CONFIGURATION SCREEN: ........................................ 13
LOGIN SETTINGS SCREEN ................................................................................. 14
WLAN CONFIGURATION SCREEN .................................................................... 15
WLAN SECURITY SCREEN ............................................................................... 16
REMOTE ACCESS SCREEN ............................................................................... 17
ADVANCED SETTINGS SCREEN ......................................................................... 19
UPGRADING THE THURAYA IP VOYAGER ............................................................20
UPGRADING SOFTWARE .................................................................................. 20
TROUBLESHOOTING .......................................................................................... 22
GENERAL TROUBLESHOOTING .................................................................................22
STATUS CODES .......................................................................................................25
GLOSSARY......................................................................................................... 37
SPECIFICATION ................................................................................................. 39
INDEX ................................................................................................................ 41

Thuraya Orion IP User Guide v

Introduction
Your Thuraya Orion IP terminal provides mobile, high-speed data
communications via satellite. Using “Always On” technology, you can
remain connected to the Internet while only sending or receiving the
data that you need at speeds of up to 444kbits/s, just as if you were
sitting at your office desk.
The Thuraya Orion IP works with your computer using an Ethernet or Wi-Fi
connection much like commercially available wireless routers. Note that
the Wi-Fi Access Point in the Thuraya Orion IP uses a separate subnet
and DHCP server than the wired Ethernet port. An internal router allows
IP traffic to flow seamlessly between the two subnets and out over the
satellite link.
While the Thuraya Orion IP operates very similarly to other data modems
that you may be familiar with, there are a few important operating
differences to note. Please read this user guide carefully to understand
all the aspects of operating your Thuraya Orion IP.

First Time Set-Up

Please refer to the installation manual for the Thuraya Orion IP terminal
as it applies to your installation.

Do not stand in front of the Antenna (ADU)

The ADU emits radio frequency energy when in the transmit
mode. To avoid injury, do not place head or other body parts
at the side or top of the ADU when system is operational.

Thuraya Orion IP User Guide 1

Quick Reference
This section serves as a reference guide, identifying the key operational
aspects of using the Thuraya Orion IP system and the Controls and
Indicators on the Thuraya Orion IP and their functions.

Global Positioning System Operation

The Thuraya Orion IP contains an integrated Global Positioning System
(GPS) receiver that is used to provide location information. GPS location
information is required for system access, and the reception of a new
GPS location is attempted automatically every time Thuraya Orion IP is
powered on. The GPS receiver is located in the antenna, otherwise
known as the Above Deck Unit (ADU). It is updated automatically during
operation provided the ADU is able to receive the GPS signal.

Integrated Status Display

The terminal BDU has an Integrated Status Display
which allows you to view the operational status of
the terminal. The display includes four lights for this
purpose as explained in the following table

Light Colour Description

Power Green On when the BDU is powered up
(light is embedded in the power
switch)
Network Green On when a network connection
Connection has been established (light is next
to the world icon)
GPS Green On when a valid GPS location has
been obtained (light is labelled
GPS)
Fault Red On when the Thuraya Orion IP has
detected a fault, check the web
user interface for additional
information (light is next to the
warning icon)

2 Thuraya Orion IP User Guide

 Web Man Machine Interface (wMMI) Screens
The Thuraya Orion IP can be accessed through a standard web browser
interface. To accomplish this, the connected computer must have one
of the following supported browsers installed along with Java enabled
(Java Runtime Environment 1.3.1 or later).
 Internet Explorer 6.0 or later
 Firefox 2.0
 AOL Explorer
 Macintosh Safari
To access the Thuraya Orion IP, connect your computer via Ethernet or
WLAN, run a supported browser and enter http://192.168.128.100 into the
browser’s address field. You may wish to add this address to the
browser’s bookmark list so the address will be easier to find in the future.
When active, the browser interface will allow you to access the wMMI.

Each of the main web pages contains important status information in

the upper left hand corner. The bar graph next to the icon
represents receive signal strength. During a streaming session this area
also maintains a timer to record how long the session has lasted.

Thuraya Orion IP User Guide 3

HOME SCREEN

The Home Screen provides you with key summary status information
about the Thuraya Orion IP and is also a gateway into Thuraya Orion IP
management.
Network Status: Provides the status of the network connection.
Transmit Rate: Provides the requested and actual transmit channel data
rate. The actual allocated data rate may vary from the one requested
due to subscription or system capacity restrictions.
Receive Rate: Provides the requested and actual receive channel data
rate. The actual allocated data rate may vary from the one requested
due to subscription or system capacity restrictions.
Fixed Rate: Provides the status of the Fixed Rate control. Enable Fixed
Rate when using a streaming connection that must match the
requested data rate. If the rate is unavailable, the connection is denied.
Multimedia: Provides the status of the Multimedia control. Enable
Multimedia when using streaming applications like Voice over Internet
Protocol (VoIP) or live video playback.
Connect/Disconnect: This button toggles the network connection state
on or off. When disconnected no data can be sent or received.
Change Data Rate: This button allows you to change the connection
parameters for the current session.
4 Thuraya Orion IP User Guide
Quick Connect: These buttons access pre-stored connection profiles.
GPS: The display includes the GPS receiver state (On/Off), GPS satellites
visible, GPS validity, compass direction and ADU angle. Once a GPS
position is obtained, the Thuraya Orion IP will provide the compass
direction and degrees of elevation to the satellite. This information can
be used to ensure that the ADU has a clear view of the Thuraya satellite
at the current location.

PROPERTIES SCREEN

The Properties Screen displays a summary of current communications

parameter settings. You can also use this screen to do the following:
Restore Factory Defaults: When you click this button, the restore
message confirmation screen informs you that the terminal is about to
reset to factory defaults. Restoring the factory defaults returns the
Thuraya Orion IP settings to their original, just out-of-the-box state. This
does not change the security code or SIM parameters. Please exercise
caution when proceeding. If you invoke Restore Factory Defaults, you
will need to re-enter any configuration information supplied by your
Service Provider.
Reset Terminal: Reboots the terminal software.
Refill: Connects to the prepaid SIM web site.
Upgrade Modem Software: Connects to the Thuraya upgrader web site.

Thuraya Orion IP User Guide 5

Extract Terminal Summary Log: Fetches diagnostic data from the
terminal which can be saved on the connected computer.
Current Settings: provides the current communications parameters.
 Software Version currently installed
 Public Network IP Address
 Private Local IP Address (Ethernet subnet and wMMI address)
 WLAN Local IP Address (WLAN subnet)
 Access Point Name (APN) for the satellite connection
 BDU International Mobile Equipment Identity (IMEI)
 SIM International Mobile Subscriber Identity (IMSI)
 Ethernet and WLAN Media Access Control (MAC) Addresses

STATISTICS SCREEN

The Statistics Screen provides you with an estimate of your data usage.
Data usage figures are obtained by counting the bytes in the IP packets
received by and sent from the Thuraya Orion IP. You can view both
“since power on” (per session) and “cumulative” (lifetime) data usage
counts. To reset the data counters of a session, simply select the reset
button for either transmit or receive and click the Apply button.

Note: The data usage figures provided on the screen are

estimates only. This feature is not tied into the actual billing
system. Hughes assumes no liability if differences are found
between data usage figures and your actual bill.

6 Thuraya Orion IP User Guide

CONNECTION MANAGEMENT SCREEN

Accessible from the Main Menu, the Connection Management Screen

allows you to select from nine Quality of Service (QoS) quick connect
buttons. Each button can be customized using the Details link on the
Connection Management Screen. The customization parameters for
each button are as follows:
Transmit Rate and Receive Connection Rate: Allows you to select the
transmit and receive rates from the list of bandwidth values.
Multimedia Control: Allows you to enable or disable Automatic Repeat-
reQuest (ARQ) over the satellite. Typically, ARQ--an error control protocol
for data transmission–-is best disabled for voice or video traffic.
Fixed Rate Control: Allows you to enable or disable fixed rate service
over the satellite. You can force the connection to match the requested
QoS. If disabled, the best streaming rate possible -- up to and including
the selected rate -- will be allowed. If enabled, the terminal will not set
up a connection unless the requested rate is available from the network.
Remember to click Apply to save any changes or they will be lost.

Thuraya Orion IP User Guide 7

STATUS SCREEN

The Status Screen, displayed in a separate window, provides you with a

constantly updated flow of dynamic information and a concise
summary of the Thuraya Orion IP status.
When the Status Screen is open, its information is updated every minute.
Network Status: Provides the status of the network connection.
Signal Quality: This bar graph displays satellite signal quality.
Signal Strength: Use this display to monitor incoming signal strength from
the satellite.

Note: Signal Quality vs. Signal Strength. The Signal Quality

status is a different measure of the received satellite signal
than the Signal Strength status. Seeing differences between
these two levels is normal and not an indication of a problem
with your Thuraya Orion IP unit.
ADU Type: Use this display to determine which antenna type is in use.
Status: Any current system status codes (see Troubleshooting section).

8 Thuraya Orion IP User Guide

SETTINGS SCREENS
From the Main menu you can select Settings to navigate among all the
various Settings functions from the menu on the left side of the screen:
 Network Settings
 Security Management Settings
 Login Settings
 WLAN Settings
 Remote Access
 Advanced Settings

NETWORK SETTINGS SCREEN

After executing the necessary First Time Set-up steps to configure the
Thuraya Orion IP, you may want to select the Network Settings Screen to
check your network configuration. This screen provides you with control
over key network access parameters. Here you find the appropriate
Domain Name Service (DNS) and the Access Point Name (APN)
information configured by your Service Provider. You are also given the
ability to make changes.

Note: Generally your Service Provider has already performed

this configuration step for you. Whenever you modify the
addresses on the Network Settings screen, you must press
SAVE and exit the wMMI, reboot your computer, and power
the Thuraya Orion IP off and then back on so that the new
settings can take effect.

Thuraya Orion IP User Guide 9

Private Local IP Address: This setting allows you to change the all four
octets of the terminal’s (BDU) local gateway address. Changing this
address will change the address of the wMMI and the base address for
the Ethernet DHCP server. This subnet must remain unique from the WLAN
subnet address being used.
Local IP Address Mask: This setting allows you to set the local Ethernet
subnet mask. The setting for this mask should match the LAN that the
terminal is connected to.
DHCP Server: The DHCP server for Ethernet can be enabled or disabled
as needed. If disabled, a local static IP addressing scheme must be used
by connected Ethernet devices. This setting has no impact on the WLAN
operation which uses a dedicated DHCP server.
Netmode: This command allows for NAT or Relay Mode to be selected.
The NAT (Network Address Translation) mode allows multiple devices to
be connected via the Ethernet and WLAN ports. This is the default
operating mode. Relay Mode is used for special situations where a single
local device needs to be assigned the same address as the Global IP
Address assigned to the terminal BDU. The connected device is assigned
a LAN address initially, but with a very short DHCP lease time. When the
Global IP Address is assigned to the terminal BDU it is flowed through to
the connected device via a DHCP address reassignment. All WAN traffic
flows through to the single connected device with no port or address
translation. Relay Mode is only available on the Ethernet port and DHCP
must be enabled at the same time on the connected device.
Global IP Address:
Obtain Address Automatically: If this button is selected, the Thuraya
Orion IP uses an IP address automatically assigned by the
network during the period when the terminal connects to the
network.
Static IP Address: If this button is selected, the Thuraya Orion IP uses
the IP address you enter in the associated IP Address field. You
should check this box and enter an IP address only if directed to
do so by your Service Provider.
DNS:
Obtain DNS Address Automatically: If this button is selected, the
Thuraya Orion IP uses a Primary Host Domain Name Service (DNS)
automatically assigned by the network during the period when
the terminal connects to the network.
Static DNS Host: If this button is selected, the Thuraya Orion IP uses
the DNS address you enter in the DNS Address field. You should

10 Thuraya Orion IP User Guide

 check this box and enter an IP address only if directed to do so
by your Service Provider.
DMZ Host: If you wish to route incoming network originated IP traffic to a
specific connected device, enter that device’s IP address in this
parameter. Be careful to establish a suitable firewall on this device to
protect against malicious attacks from the Internet.
Port Forwarding: Port forwarding is a feature that allows user-specified
global ports to be connected to user-specified TE devices. This mode
allows incoming IP traffic to be reliably delivered to the specified TE IP
address based upon the global port number the traffic was received on.
To enable/disable and to set up rules for port forwarding, click on the
Configure Port Forwarding link to go to the Port Forwarding
Configuration screen.

PORT FORWARDING CONFIGURATION SCREEN

Note that a new PDP context is required for Port Forwarding changes to
take effect. Port Forwarding is not compatible with relay mode and is
disabled automatically when relay mode is enabled.
APN Selection: If use of multiple Internet Service Providers is required, you
can modify the current Access Point Name (APN) value. You should
modify these fields only if directed to do so by your Service Provider. The

Thuraya Orion IP User Guide 11

choices are the following: Streaming-CBR, Refill, <BLANK> (enter the
desired name) and Disabled.
SAVE/ CANCEL: If you want the values you have entered to be
processed, click the SAVE button, exit the wMMI, and reboot your
computer. You will also need to turn the terminal BDU off and then on
again so that the new settings can take effect. If you want the values
you have entered to be ignored, click the CANCEL button and the
Network Settings remain as they were with no reboot required.

SECURITY MANAGEMENT SCREEN

The Security Management Screen allows you to impose a tighter level of

security on your Thuraya Orion IP.
SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the
SIM PIN each time you power up the modem. This helps prevent
unauthorised use of your SIM. Disable this feature to skip the PIN entry
process. To change the setting, click the desired one, enter the current
SIM PIN (required), and click the Save button.

Note: If the SIM PIN code is incorrectly entered three times,

the SIM will be locked until the PUK (Pin Unlock Key) number is
entered. Consult your Service Provider for the PUK number.

Change SIM PIN: If the SIM PIN is enabled, and you would like to change
the existing PIN, click this link. You will be required to enter the Old PIN,
the New PIN, and the New PIN again for confirmation.
12 Thuraya Orion IP User Guide
Lock Upon SIM Change: When this setting is enabled, you must enter a
security code when the terminal powers up with a new SIM.
Restricted Administrative Access: When Restricted Administrative Access
is enabled, protected web pages can only be accessed after you enter
a username and password. The username is the fixed string “admin” and
the password is the security code.
Change Security Code: The security code is 12345 when shipped from
the factory. To change an existing Security Code, click this link. You will
be required to enter the Old Code, the New Code, and the New Code
again for confirmation.

Note: If you forget the security code you will need to consult
with your service provider.

Ethernet MAC Filtering: Ethernet MAC filtering provides a means to

restrict Ethernet access to the UT to devices that have their MAC
addresses specified in the white list. To enable Ethernet MAC filtering,
click on the Ethernet MAC Filtering Configuration link on the Security
Management Screen. This will take you to the Ethernet MAC Filtering
Configuration Screen.

ETHERNET MAC FILTERING CONFIGURATION SCREEN:

From this screen you can enable and disable Ethernet MAC filtering and
you can specify up to eight MAC addresses in the white list. Any

Thuraya Orion IP User Guide 13

changes to this configuration screen will be effective upon a restart of
the UT.

Note: Enabling MAC filtering without specifying any entries in

the list will disable the Ethernet ports in favour of WiFi access
only. Be sure to enable WiFi on the UT before disabling the
Ethernet ports so that you do not lose access to the wMMI.

LOGIN SETTINGS SCREEN

Utilize the Login Screen only if you have been given the necessary
information from your Service Provider.
Service Provider Security: If this is enabled, you can enter a User Name
and Password for authentication between the Thuraya Orion IP and your
Service Provider. Your Service Provider will let you know if this step is
required and give you the necessary information.
User Name, Password, Confirm Password: You must enter the password
twice to ensure accuracy.

14 Thuraya Orion IP User Guide

WLAN CONFIGURATION SCREEN

The WLAN Configuration Screen allows you to configure the integrated

WLAN Access Point (AP) which can support up to eight simultaneous
clients using 802.11b/g/n. The WLAN AP operates on its own subnet and
utilizes its own DHCP server. The wMMI remains at 192.168.128.100
(default) whether accessed via WLAN or Ethernet.
WLAN Power: Select ON or OFF to turn the feature on or off.
WLAN Power Off timeout: If disabled, there is no timeout. If this
parameter is enabled, the WLAN will remain powered up for the
selected timeout value after the terminal powers on. If no WLAN activity
is detected during the timeout, the WLAN card will power down.
WLAN SSID: The WLAN network ID (SSID) can be entered as desired.
WLAN Region: Select the WLAN region from a drop down list (X10, X20,
X30, X31, X32, X40 and X41). If you try to activate a channel not
supported in the selected region, the request shall be rejected with an
error message.
WLAN Channel: Select the WLAN channel from a drop down list.
WLAN Local IP Address: The WLAN network uses the default subnet of
192.168.129.xxx with DHCP addresses starting at 192.168.129.100. The two
least significant octets can be changed to different values; however,
the WLAN subnet must remain distinct from that used by Ethernet.

Thuraya Orion IP User Guide 15

WLAN SECURITY SCREEN

The WLAN Security Screen allows you to configure WLAN security

parameters, including enabling/disabling Wired Equivalent Privacy
(WEP), hiding the SSID and setting Media Access Control (MAC) filters.
Access this screen by clicking the WLAN Security Settings link towards the
bottom of the WLAN Configuration Screen.
WLAN SSID Broadcast: Enable or Disable SSID broadcast.
Security: Disable or chose an available security method: Wired
Equivalent Privacy (WEP64 or WEP128), WPA or WPA2.
WEP Key to Use: Under WEP64, select the active key--Key1 through
Key4--from a pull down menu. For WEP128 only key 1 is available.
WLAN Key Fields, Key 1 through Key 4: In WEP64 mode, enter a 10
character (0-9, A-F) key value in each of four text boxes. In 128-bit WEP
mode, enter a 26 character (0-9, A-F) key value in the Key1 text box.
Generate: Instead of manually entering a key value, you may press the
Generate button to automatically generate a key value.
TKIP/AES Key Update Interval: Under WPA and WPA2 this timeout
determines how often the working key is changed.
WPA/WPA2 Pass Phrase: Under WPA and WPA2 enter a secret pass
phrase as per the password policy length that will become the master
key for WLAN access.
16 Thuraya Orion IP User Guide
Hide Keys: Click this button to hide the keys from this display.
MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, you
can enter up to eight MAC addresses. Only these addresses will be
permitted to access the terminal via the WLAN. MAC filtering changes
only take effect after a power cycle of the terminal and are only
enforced when some form of WiFi encryption is enabled.

REMOTE ACCESS SCREEN

The Remote Access Screen enables wMMI access from the satellite side
of the terminal. To use the feature, select the Enabled option, type in a
password and select Save. Obtain the Network IP Address from the
Properties Screen and use that in the browser on the remote PC as
follows: http://85.115.79.53:45380 (85.115.79.53 is an example; your
terminal address will be different and can change with each PDP
session, depending on whether the network is issuing a dynamic IP
address or static IP address). In general the IP address to use is
http://aaa.bbb.ccc.ddd:45380, where aaa.bbb.ccc.ddd is your
terminal’s public IP address and the access port is 45380. You will need
the remote access password to log into the terminal prior to gaining
access to the wMMI. For security reasons you should use the Logout
button on the wMMI once you have finished the session.
 Only one Remote Access session is supported at any one time
 The Thuraya Orion IP must have an active PDP context in place
 The remote access password can be changed by entering a
new string using the Remote Access Screen password entry
 The Remote Access feature is disabled by default

Thuraya Orion IP User Guide 17

  If you forget the Remote Access password simply enter a new
one to overwrite the old one.
Note that remote access does use satellite data that will be billed to the
account on the user terminal. The remote access data also shares the
channel with any other traffic being sent and received by the Thuraya
Orion IP.

18 Thuraya Orion IP User Guide

ADVANCED SETTINGS SCREEN

The Advanced Settings Screen allows you to modify several key

operating parameters in the unit.
Satellite Search Method: Normal is the default method to use unless your
Service Provider specifies the Full Method. The Full method takes longer
and utilizes more resources since it will search all possible frequencies for
the Thuraya IP service. This full search can take up to 20 minutes.
Buffering: When buffering is enabled the Thuraya Orion IP can store more
data to handle bursts of IP traffic from connected devices. When
buffering is disabled, only the minimum of traffic is stored to reduce
latency. Disable buffering for low latency traffic such as voice or video.
Streaming Alert: There is also a streaming timer
embedded within the Modem Status box that
appears on the upper left hand corner of the
web page. This provides an indication of how
long the streaming session has been active.
M2M Configuration: When enabled, the
Thuraya Orion IP will monitor the transmit and
receive traffic. If traffic is not seen on either direction for the timeout
duration then the terminal will automatically reboot to ensure it stays
online. The feature will also try to re-establish a PDP context if it is
disconnected for any reason. This mechanism is useful to ensure
continuous operation from unattended installations.

Thuraya Orion IP User Guide 19

M2M Monitor: This is the timeout setting for the M2M feature.
Power Up Profile: You can select the power up profile from a drop down
list, including Standard and three customizable streaming profiles. Each
streaming profile can be customized by name, multimedia mode, fixed
rate mode, transmit rate, and receive rate.
Select the Save button to implement your modifications.

UPGRADING THE THURAYA ORION IP

Should a Thuraya Orion IP software upgrade become available, you can
complete the upgrade process yourself. The software can be
downloaded directly from the Internet using any available access
method, including the Thuraya Orion IP itself.

UPGRADING SOFTWARE
In order to upgrade software you must first connect to the Internet and
follow the steps listed below:
1. Connect your PC/Notebook to the Internet using the Thuraya
Orion IP (satellite service), wired LAN, or dial up connection.
2. Go to www.thuraya.com or use the Upgrade link on the
Properties Page if connected to the Thuraya Orion IP.
3. Go to the web site area for Thuraya Orion IP updates.
4. To download, select the latest upgrade package. The
browser proceeds to retrieve the package.
5. Once the package is downloaded, you are prompted to
execute the package. Select Yes and the upgrader
application will self-extract onto the PC’s hard drive.
6. Once the package is installed, it puts a shortcut on the
desktop and prompts you to upgrade now. Make sure the
Thuraya Orion IP is now connected to the PC via Ethernet
and is powered up. Select the upgrade option on the PC,
and the program will allow you to upgrade the terminal BDU.
7. The upgrader will query the current software version of the
terminal BDU. You should choose whether you want to
upgrade to the newer version of software.
8. If you choose to upgrade the terminal BDU, the process
automatically downloads the new release of software and
forces a terminal reboot.
9. When the terminal BDU returns from reboot, you can verify
that the download was successful via the Properties page in
the wMMI or by confirming the new release on the upgrader.

20 Thuraya Orion IP User Guide

 10. Once loaded onto a PC, the upgrade program can be used
to upgrade any number of Thuraya Orion IP units. Just
connect them one at a time and execute the upgrade
program.

Thuraya Orion IP User Guide 21

Troubleshooting
Some general hardware and software problems you may encounter in
the installation and operation of Thuraya Orion IP along with the possible
source of these problems and how to correct them. System Status codes
and descriptions reported to you by the Thuraya Orion IP on the wMMI
screens, along with their possible causes and solutions. If unable to
correct a problem please contact the Thuraya Orion IP dealer you
purchased the unit from.

General Troubleshooting

Problem Possible Cause Action

Thuraya Orion IP DC input not Ensure that between 10 to 32VDC
will not switch on. present. is present at the terminal BDU
power connector. Note extended
DC cable runs may require a
higher source voltage or lower
resistance wire to ensure that the
operating voltage is maintained
under load.
The remote switch The Thuraya Orion IP will not power
line is not active. up unless the remote switch input
has DC voltage applied.
The fuse is blown or Check the blade fuse for
missing. connectivity and replace if
necessary. Use only a 15 Amp, fast
blow, ATO blade fuse, Littelfuse,
part number 0287015.
Insufficient current. Ensure that the DC supply has
sufficient current (12A) to supply
the Thuraya Orion IP.
SIM card error. SIM card or SIM Visually inspect the SIM card and
card contacts may SIM card contacts and return SIM
be damaged. card to your Service Provider if it is
damaged.
SIM card may not Verify that the SIM card is present.
be present.
SIM card may be Remove the SIM card and make
inserted incorrectly. sure that it is inserted according to
the instructions in the User Guide.

22 Thuraya Orion IP User Guide

 Problem Possible Cause Action
SIM card contacts Clean the SIM card contacts with
may be dirty. a dry cloth.
The wMMI does not The browser may For Firefox, go to Advanced
work from browser. not be correctly Preferences and select ‘Direct
configured. connection to the Internet.’
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN.’
You May Need To Recheck This
Box Upon Returning To Your Other
Internet Connection.
Primary LAN The interface cable Remove and reinsert the interface
connection to the is not plugged in cable from both the PC and the
BDU does not correctly. BDU.
function.
The PC Windows Make sure the Windows network
network settings settings in the PC are set to
may not be choose IP settings automatically
configured (DHCP). Then reboot the PC.
correctly.
The PC can only Disconnect all other LAN
have one active connections. Make sure the
LAN connection. terminal is the only active LAN
When connected connection.
to the PC, the Windows limits the number of
terminal must be network bindings to six. If you have
the only active LAN more than six, you must remove
connection. one in order for the PC to
communicate with the terminal.
The Security Code The code may After ten failed attempts to enter the
appears to be have been Security Code, you must switch the
invalid. changed. terminal off and on again to have
access to another 10 retries. If you
forgot the Security Code, contact your
Service Provider.
The SIM PIN code The code may If the SIM PIN is blocked, contact
appears to be have been your Service Provider to obtain the
invalid. changed. PUK (PIN Unlock Key) code. Enter
the PUK when prompted.
Thuraya Orion IP No signal or weak Make sure no obstruction is blocking
cannot locate itself signal. the ADU. Make sure that you do not
using GPS. place any objects over the ADU.

Thuraya Orion IP User Guide 23

 Problem Possible Cause Action
Determining GPS Wait for 5 minutes. Switch the
position can take terminal off and on again.
up to 5 minutes.
The ADU is not The ADU is required to be properly
attached. connected to the terminal BDU to
obtain a GPS location.
Thuraya Orion IP No signal or weak Make sure no obstruction is blocking
cannot find the signal. the satellite signal. Make sure that the
satellite. ADU has a clear view of the sky in the
direction of the satellite.
Thuraya Orion IP PDP context Check the web MMI to ensure
cannot access the disconnected. that a PDP connection has been
internet. requested.
The ADU may be You may need to reposition the
blocked. Thuraya Orion IP, verifying that
there are no obstructions blocking
the satellite signal and that the
ADU has a clear view of the sky in
the direction of the satellite.
The terminal Refer to the network settings
network settings supplied by your Service Provider.
may not be If the DNS Host settings are
correctly changed, the PC must be
configured. rebooted.
The browser may For Firefox, go to Advanced
not be correctly Preferences and select ‘Direct
configured. connection to the Internet.’
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN.’
YOU MAY NEED TO RECHECK THIS
BOX UPON RETURNING TO YOUR
OTHER INTERNET CONNECTION.
No network access Interference from If you are near another satellite
or poor network other satellite mobile terminal, switch the other
performance. mobile terminals. satellite mobile terminal off or
move as far away as possible to
avoid interference.

24 Thuraya Orion IP User Guide

 Problem Possible Cause Action
Thuraya Orion IP Terminal is Let the Thuraya Orion IP cool
stops sending data overheated. down before attempting to
even with good resume operation.
network
connection.

The Signal Quality Normal behaviour. There are several types of

meter on the channels used by the terminal,
wMMI changes each with different signal
from time to time. strengths. Because the Signal
Quality meter measures the
channel currently in use, there
may be slight differences in what
the meter shows as channels are
changed from one type to
another.

Status Codes

Number and
Cause Solution
Description
1 SIM card is not
Absence or SIM card may not be present. Verify
installed. Power down,
incorrect that the SIM card is present.
install SIM card properly
installation of the
and try again. SIM card may be inserted
SIM card.
incorrectly. Remove SIM card and
make sure it is inserted according to
the instructions in the Installation
Guide.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If problem continues, replace SIM
card with a known good SIM card. If
problem persists, return the unit to
your Service Provider for service.

2 SIM card read/write Failure to read Power down the Thuraya Orion IP

Thuraya Orion IP User Guide 25

 Number and
Cause Solution
Description
error. Power down and from or write to and try again.
try again. the SIM card.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If the problem continues, replace
SIM card with a known good SIM
card. If the problem persists, return
the unit to your Service Provider for
service.

3 SIM card access has Failure to access the This occurs after 3 failed
been blocked. Please SIM card due to too attempts to enter the PIN. The
contact your Service many failed SIM card is locked. Enter the PUK
Provider. attempts with an to unlock the SIM card.
invalid PIN.

4 SIM card has been You replaced a The SIM card must be replaced
improperly changed SIM card with when the unit is turned off.
during an active another after the Make sure the unit is turned off
session. Power down terminal was before replacing the SIM.
and try again. turned on.

5 SIM card is not Hardware failure Power down the Thuraya Orion IP
responding. Power to access the SIM and try again.
down and try again. card.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your Service Provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If problem continues, replace SIM
card with a known good SIM card. If
problem persists, return the unit to
your Service Provider for service.

6 A required data field Absence of a SIM card was incorrectly

is missing from the SIM required data programmed and is missing one or
card. Please contact field on the SIM more required fields. The SIM card

26 Thuraya Orion IP User Guide

 Number and
Cause Solution
Description
your Service Provider. card. must be replaced by another from
your Service Provider.

7 You are not allowed Network Your authorisation has been

to connect to the connection removed by your Service
network. Please failure because Provider (SIM card IMSI is not
contact your Service the user is not authorised). Contact your
Provider. allowed to Service Provider to regain
connect to the service.
Network.

8 Your terminal is not Network The terminal authorisation has

allowed to connect to connection been removed by your Service
the network. Please failure because Provider (terminal BDU IMEI is not
contact your Service the terminal is not authorised). Contact your
Provider. allowed to Service Provider to regain
connect to the authorised service.
Network.

9 You have no Network Contact your Service Provider to

subscription, service is connection receive authorised service. Your
not allowed. Ensure failure because Service Provider should check
you are using a valid you are not the subscription entries in the
Thuraya SIM. Please identified as a Home Location Registry.
contact SP if problem subscriber to the
persists service.

10 The network Network Verify settings, Power down the

detached the terminal, connection Thuraya Orion IP and try again.
by the network. Verify broken with an If the problem continues,
your settings (APN, IP unknown cause. contact your Service Provider.
etc.) and retry.

11 Network connection Network Contact your Service Provider.

failure - Invalid connection
parameters used for failure due to use
network attach of invalid
procedure. Please parameters.
contact your Service
Provider."

12 Network connection Network Power down the Thuraya Orion

failure - LLC or SNDCP connection IP and try again. If the problem
failure. Power down failure caused by continues, contact your Service
and try again. LLC or SNDCP Provider.
failure.

Thuraya Orion IP User Guide 27

 Number and
Cause Solution
Description
13 Network connection Network Power down the Thuraya Orion
failure – Unknown PDP connection IP and try again. If the problem
type. Please contact failure. continues, contact your Service
your Service Provider. Provider.

14 Network connection Network Contact your Service Provider to

failure - User connection regain authorised service. Your
authorisation failed. failure because Service Provider should check
Please contact your the user is not the subscription entries in the
Service Provider. authorised for Home Location Registry.
service.

15 Network connection Network Contact your Service Provider to

failure – Service option connection regain authorised service. The
not supported. Please failure because Service Provider should check
contact your Service the service option the subscription entries in the
Provider. is not supported. Home Location Registry.

16 Network connection Network Verify settings and contact your

failure - Service option connection Service Provider to regain
not subscribed. Verify failure because authorised service. The Service
your settings (APN, IP, user was not Provider should check the
etc.) and retry. Please subscribed to the subscription entries in the Home
Contact SP if problem service option. Location Registry.
persists.

17 Network connection Network Power down the Thuraya Orion

failure - N-SAPI has already connection IP and try again. If the problem
been used. Power down failure because continues, contact your Service
and try again. network assigned Provider.
an N-SAPI that is
already being
used.

18 Network connection The connection Power down the Thuraya Orion

failure – Regular PDP was deactivated IP and try again. If the problem
deactivation by by the Network. continues, contact your Service
network. Provider.

19 Network connection Connection Power down the Thuraya Orion

failure - SM network failure due to the IP and try again. If the problem
failure. Power down network Session continues, contact your Service
and try again. Manager (SM). Provider.

28 Thuraya Orion IP User Guide

 Number and
Cause Solution
Description
20 Network connection Too many failed This failure may occur because
failure – Too many attempts (4) to of a weak signal due to
failures to activate PDP connect to the obstructions or geographic
context. Power down Network. position (such as extreme
and try again. latitude or longitude). Contact
your Service Provider to verify
coverage for your location.

21 Network connection Assignment of an Power down the Thuraya Orion

failure - Network invalid IP address IP and try again. If the problem
assigned an invalid IP by the network continues, contact your Service
address. Power down during Provider. The Service Provider
and try again. connection. should verify that you have the
correct network settings.

22 Network connection Network Power down the Thuraya Orion

failure – No response connection IP and try again. If the problem
from network. Power failure due to lack continues, contact your Service
down and try again. of a response Provider.
from the network.

23 Network connection Network Power down the Thuraya Orion

failure – Protocol error connection IP and try again. If the problem
received from network. failure due to a continues, contact your Service
Power down and try protocol error. Provider.
again.

24 Network connection Internal software Power down the Thuraya Orion

failure – GPRS stack error. IP and try again. If the problem
could not attach to continues, contact your Service
MUX interface. Power Provider.
down and try again.

25 Network connection Internal software Power down the Thuraya Orion

failure - GPRS stack error. IP and try again. If the problem
could not detach from continues, contact your Service
MUX interface. Power Provider.
down and try again.

26 SIM card error - IMSI SIM card may SIM card was incorrectly
field is longer than 8 have been programmed. The SIM card
bytes and is invalid. programmed must be replaced by another
Please contact your incorrectly. from your Service Provider.
Service Provider.

27 GPRS software Internal software Power down the Thuraya Orion

Thuraya Orion IP User Guide 29
 Number and
Cause Solution
Description
internal failure - GPRS error. IP and try again. If the problem
stack message continues, contact your Service
subscription failure. Provider.
Please contact your
Service Provider.

28 Your PC has been The connection Remove and reinsert the

disconnected from the between PC and interface cable from both the
Thuraya Orion IP. Mobile Terminal PC and the Thuraya Orion IP.
Please ensure the has been When done reboot the Thuraya
interface cable is removed, or the Orion IP.
plugged in securely. interface cable
between Terminal
Equipment and
Mobile Terminal is
not plugged in
properly.

29 Your requested QoS Current Network Try a different QOS setting.

parameters could not Resources cannot
be met by the network. support the
Please try again later Quality of Service
requested.

30 Your requested QOS QOS selection Check settings and If the

parameters are not incorrect problem continues, contact
valid. Please modify your Service Provider.
them and try again.

31 External ADU Comm ADU Fault: Check ADU cable and restart
Failure External terminal
Communication
Failure between
the ADU and
terminal BDU.

32 ADU Cable Calib ADU Fault: Cable Check ADU cable and restart
Failure Calibration Failure terminal
between the ADU
and terminal BDU

41 Your PC is opening Applications on Check your PC for applications

large numbers of TCP your PC are that may open large numbers
connections. The generating of connections and disable
Thuraya Orion IP is excessive Internet these applications.

30 Thuraya Orion IP User Guide

 Number and
Cause Solution
Description
running out of resources. connections. If the problem continues,
contact your Service Provider.
Excessive TCP
42 TCP connection Clean up PC applications that
connections by
resources are depleted are consuming excessive TCP
the PC have
due to your PC connections. Power down the
consumed all
opening excessive Thuraya Orion IP and try again.
available
connections. You must If the problem continues,
connection
restart your terminal to contact your Service Provider.
resources in the
regain service to the
terminal. The
network.
terminal cannot
recover from this
error.
101 You were Connection If terminal cannot reattach,
detached by the broken by the Power down the Thuraya Orion
network. The Thuraya Network. IP and try again. If the problem
Orion IP is attempting continues, contact your Service
to reattach Provider.

102 No network User initiated User can reconnect using the

connection, user initiated network wMMI connection controls.
detach. disconnect.

103 Network connection Network If the problem continues,

failure – PLMN is not connection contact your Service Provider.
allowed. Reacquiring failure due to
connection. PLMN not
allowed.

104 Network Network If the problem continues in other

connection failure - LA connection areas where service is allowed,
is not allowed. failure because contact your Service Provider.
Reacquiring the Thuraya Orion
connection… IP is in a service
not allowed
Location Area
(LA).

Thuraya Orion IP User Guide 31

 Number and
Cause Solution
Description
105 Network You are using a If the problem continues with an
connection failure – SIM card from a authorised SIM card, contact
Roaming is not carrier that does your Service Provider.
allowed. Reacquiring not have a
connection. roaming
agreement with
your Service
Provider.

106 Network Network If the problem continues,

connection failure – connection contact your Service Provider.
Thuraya Orion IP failure because
implicitly detached by terminal was
the network. implicitly
Reacquiring detached by the
connection… Network.

107 Network service is not Network service If the problem continues,

available – Network not available due contact your Service Provider.
resources not available. to lack of network
Reacquiring resources.
connection…

108 Network service is Network service If the problem continues,

not available. not available. contact your Service Provider.
Reacquiring
connection…

109 Network Service is Network service If the problem continues,

not available - No not available. contact your Service Provider.
Network. Move unit to
a better coverage
area and retry.

110 Access to the Network service If the problem continues,

network is not not available contact your Service Provider.
available at the
moment. Thuraya
Orion IP acquiring
network. Power up the
terminal under open
sky and try again

32 Thuraya Orion IP User Guide

 Number and
Cause Solution
Description
111 Network service is Network service If the problem continues,
not available – Limited not available due contact your Service Provider.
network service. to limited service.
Reacquiring
connection…

112 Network service is Network service You should verify that the ADU
not available-Invalid not available has an open view of the sky to
position. Update the because the GPS get a GPS fix. If the problem
GPS under open sky position is not continues, contact your Service
and ensure you are valid. Provider.
under the Thuraya
coverage.

113 Network service is Network Verify that the ADU has an open
not available – Invalid connection view of the sky to get a GPS fix.
position for the failure because If the problem continues,
selected Service the of an invalid contact your Service Provider.
Provider. Reacquiring GPS position.
connection…

114 Network service is The GPS fix does You should verify that the ADU
not available - Invalid not match the has an open view of the sky to
position for selected selected Routing get a current GPS fix. If the
RAI. Reacquiring Area Information problem continues, contact
connection… (RAI). your Service Provider.

115 Network service is Network service If the problem continues,

not available – not available – contact your Service Provider.
Unknown cause. cause unknown.
Reacquiring
connection…

116 Network Network If the problem continues,

connection failure - connection contact your Service Provider.
Insufficient resources. failure due to Network may be down.
Reacquiring insufficient
connection… resources.

Thuraya Orion IP User Guide 33

 Number and
Cause Solution
Description
117 Network Network If the problem continues,
connection failure – connection contact your Service Provider.
PDP rejected for failure – unknown Network may be down.
unspecified reason. cause.
Reacquiring
connection…

118 Network Network If the problem continues,

connection failure - connection contact your Service Provider.
Service option failure because Network may be down.
temporarily out of service option is
order. Reacquiring temporarily out of
connection… order.

119 Network Network If the problem continues,

connection failure - connection contact your Service Provider.
PDP deactivated by failure. Network may be down.
network. Reacquiring
connection…

120 No network The terminal was You will generally not see this
connection - User powered down code. In order for you to
initiated PDP while connected deactivate the PDP, you must
deactivation. to the network. power down the terminal. If the
problem continues, contact
your Service Provider.

121 Network Network Contact your Service Provider to

connection failure - connection get the correct network settings.
Missing or invalid APN. failure because
Please provide correct the APN is missing
information and try or invalid.
again.

122 Network Network Verify User ID/Password is

connection failure - connection correct on the network Settings
Rejected by GGSN. failure due to Screen, re-enter and try again. If
Please re-enter User rejection by the they are correct and the
ID/Password and try GGSN. problem continues contact your
again. SP.

123 Network Network Modify the QoS settings and try

connection failure - connection again. If the problem continues,
Subscribed QoS failure because set all QoS settings to the
rejected by network. the requested default values and try again. If

34 Thuraya Orion IP User Guide

 Number and
Cause Solution
Description
Please contact your QoS was rejected the problem continues with the
Service Provider. by the Network. default values, contact your
Service Provider.

124 Network Network If the problem continues,

connection failure - connection contact your Service Provider.
Invalid transaction id. failure due to
Reacquiring invalid
connection… transaction ID.

125 Network Network If the problem continues,

connection failure – connection contact your Service Provider.
Unknown Session failure due to
Manager error. unknown session
Reacquiring manager error.
connection…

126 Network access Network Network access is blocked. The

temporarily connection network will send the terminal a
unavailable - Please failure because timer value, and the terminal will
wait, the Thuraya Orion network access is attempt to connect again
IP should automatically blocked. when the timer is complete. If
reacquire a the problem continues, contact
connection within 1-2 your Service Provider.
minutes

127 Network access Network access is You are blocked from Network
blocked - Radio priority blocked due to access due to your network
is less than threshold. the user’s priority. priority. If the problem
Thuraya Orion IP continues, contact your Service
waiting to be Provider.
unblocked by the
network.

128 Network Blocked- Notification of a A new GPS fix was obtained

GPS fix is too old. GPS fix during or during the connection process,
Please obtain new GPS after Network superseding the old fix. The
fix in an open area connection terminal will reacquire the
away from procedure. connection. If the problem
obstructions. Please continues and a new
contact SP if problem connection cannot be made,
persists. contact your Service Provider.

129 Network Access GPS fix may be Verify that the ADU has an open
blocked-GPS location too old. view of the sky to get a GPS fix.
may be too old. Please If the problem continues,

Thuraya Orion IP User Guide 35

 Number and
Cause Solution
Description
obtain new GPS fix in contact your Service Provider.
an open area away
from obstructions.
Contact SP if problem
persists

130 Network access GPS fix is too old. The Thuraya Orion IP will acquire
unavailable - GPS a new GPS location and
location needs connection. Do not power off
updating. The Thuraya the terminal BDU.
Orion IP will acquire a
new GPS location and
connection. Do not
power off!

132 Terminal The terminal is too Allow the terminal to cool down.
temperature too high. hot.

36 Thuraya Orion IP User Guide

Glossary
ADU: Above Deck Unit. The Thuraya Orion IP tracking antenna.
APN: Access Point Name. APNs can be assigned to each external
network interface to allow communications among multiple Internet
Service Providers (ISPs). If use of multiple ISPs is required in your
network, on Thuraya Orion IP wMMI Network Settings screen you can
enable APN and enter the value supplied by your Service Provider.
BDU: Below Deck Unit. The Thuraya Orion IP inside vehicle unit.
DHCP: Dynamic Host Configuration Protocol. DHCP is a communications
protocol that lets network administrators manage centrally and
automate the assignment of IP addresses in an organization's
network. With use of the Internet Protocol, each machine that can
connect to the Internet needs a unique IP address. You must make
sure that the Windows network settings on your PC are set to allow
the network to choose IP settings automatically.
DNS: Domain Name Service, a static, hierarchical name service for
TCP/IP hosts. The network administrator configures the DNS with a list
of host names and IP addresses, allowing users of workstations
configured to query the DNS to specify remote systems by host
names rather than IP addresses. On Thuraya Orion IP wMMI Network
Settings screen, a primary and possibly a secondary DNS address
supplied by your Service Provider must be assigned.
Ethernet: Ethernet is a local area networking method used widely
throughout the computer industry.
GGSN: Gateway GPRS Support Node.
GPRS: General Packet Radio System.
GPS: Global Positioning System. When the GPS receiver in Thuraya Orion
IP gets a bearing on a GPS satellite, the receiver computes and
stores the terminal’s location on earth. That location is used in the
Pointing Process to obtain your location relative to the Thuraya
Satellite.
NAT: Network Address Translation.
Normal Operational Mode: In this mode, the Thuraya Orion IP is
connected to your network, allowing you to perform standard
system activities such as Internet browsing.
PDP: Packet Data Protocol.

Thuraya Orion IP User Guide 37

QoS: Quality of Service.
SIM: Subscriber Identification Module. Your Service Provider issues you a
SIM, containing your SIM Personal Identification Number (PIN) and
other security-related information. You insert the SIM into the terminal
BDU SIM holder as part of terminal hardware setup. If you configure
the terminal to enable SIM PIN security, each time you invoke the
terminal wMMI after turning on the terminal, PIN authorisation is
required in order to use the system.
SIM PIN: A Subscriber Identification Module (SIM) Personal Identification
Number (PIN) may be supplied by your Service Provider. If SIM PIN
entry is enabled on Thuraya Orion IP wMMI Security Management
screen, a prompt requests you to enter the SIM PIN each time you
run the wMMI. This helps prevent unauthorised use of your SIM.
Static IP Address: A static Internet Protocol (IP) address is a number that
is assigned to a computer by an Internet Service Provider (ISP) to be
its permanent address on the Internet. Computers use IP addresses to
locate and talk to each other on the Internet. If Static IP addressing is
enabled on Thuraya Orion IP wMMI Network Settings screen, you
must enter an IP address supplied by your Service Provider in the
Static Public Network IP Address field that follows.
Status Code: A number which uniquely references an event or condition
in a hardware or software system. In Thuraya Orion IP, if there is a
fault detected, the status code and a description are displayed at
the bottom of the terminal wMMI Home and Status screens.

38 Thuraya Orion IP User Guide

Specification

Physical Characteristics
Weight (BDU) 2.2 kg
Weight (ADU) 4.0 kg
Size (BDU) 46 mm x 281 mm x 233 mm

Size (ADU) 319mm x 277mm

Packet Data Services
Streaming IP 384 kbps
Standard IP 444 kbps
Environmental
Operating Temperature -25°C to +55°C

Storage Temperature -40°C to +80°C

Operating Humidity 95% RH at 40°C

Mechanical Vibration 200-2000 Hz, 0.3 m²/s³ MIL-Spec 810B
Unpacked Drop 0.5m (cosmetic damage only)
Ingress Protection (ADU) IP56
Compliance and certifications
CE, EMC 301 444, 301 489, IEC 60950
External Power
Main power input 10-32VDC
Maximum current 12A
Interfaces
4 Ethernet (PoE-IEEE 802.3af standard)
Note: 48Vdc for PoE devices is supplied
over the TX, RX pairs. It is active only
Connectors
when an 802.3af compliant device is
plugged in. The other pairs (4, 5, 7, and
8) are unused.
Web-based graphical user interface
User Interface
accessible via standard web browser
Thuraya Satellite tracking antenna
External Connector
HN221(Land-mobile)
IEEE 802.11 b/g/n standard with:
- WEP, WPA and WPA2 encryption
WLAN Connectivity - SSID broadcasting control
- MAC address filtering
- DHCP

Thuraya Orion IP User Guide 39

Declaration of Conformity

40 Thuraya Orion IP User Guide

Index
address ................. 3, 10, 28, 36, 37 proxy server .......................... 22, 23
Administrative Access ............... 12 Public Network IP Address .. 6, 10,
ADU ..................2, 22, 23, 32, 34, 38 37
antenna ............ii, iv, 1, 5, 8, 22, 23 QoS .................................... 7, 33, 37
APN .............................. 9, 11, 33, 36 Quality of Service .................. 7, 37
ARQ ................................................ 7 region ...........................................14
battery ......................................... 24 Restore Factory Defaults ............. 5
BDU ..................1, 21, 23, 26, 36, 38 safety ............................................... i
browser ................... 2, 3, 19, 22, 23 satellite ........ii, 1, 5, 7, 8, 19, 23, 36
compass ........................................ 5 security code ......................... 5, 12
connection profiles...................... 5 Signal Quality ......................... 8, 24
data usage ................................... 6 Signal Strength .............................. 8
DNS .............................. 9, 10, 23, 36 SIM5, 11, 12, 21, 22, 24, 25, 26, 29,
Ethernet ............................ 1, 19, 36 31, 37
fault codes .................................. 21 SSID......................................... 14, 15
Fixed Rate.................................. 4, 7 temperature ................................35
GPS ....... 2, 5, 22, 23, 32, 34, 35, 36 timeout .........................................14
IMEI ........................................... 6, 26 upgrade ................................ 19, 20
Java ................................................ 3 USB................................................... 1
login .............................................. 13 video .......................................... 4, 7
MAC .................................. 6, 15, 16 voice ............................................... 7
Multimedia ................................ 4, 7 WEP ...............................................15
password ........................ 12, 13, 33 WiFi .................................................. 1
PIN ........................ 11, 12, 22, 25, 37 WLAN ..................................... 14, 15
pointing ........................................ 23 wMMI ... 3, 9, 11, 19, 21, 22, 24, 36,
Power button ................................ 2 37
Private Satellite Modem IP
Address ...................................... 6

Thuraya Orion IP User Guide 41