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    Store Action Plan 7 5

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    api-686105315
    This document contains an action plan for a Starbucks store to address opportunities for improvement. The plan identifies two key areas - "Own" and "Grow". For "Own", the plan aims to improve the partner and customer experience by acknowledging customers as they enter and thanking them, as well as consistently implementing CSR standards through simplified cards. For "Grow", the plan seeks to create a cleaner MOP handoff area through labeling and organization, and optimize front-of-house station layouts and upgrades to increase partner ease of use and efficiency. Detailed actions, owners, timelines and success metrics are outlined for each item.

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    Download as PDF, TXT or read online from Scribd

    Store Action Plan 7 5

    Uploaded by

    api-686105315
    589 views1 page
    This document contains an action plan for a Starbucks store to address opportunities for improvement. The plan identifies two key areas - "Own" and "Grow". For "Own", the plan aims to improve the partner and customer experience by acknowledging customers as they enter and thanking them, as well as consistently implementing CSR standards through simplified cards. For "Grow", the plan seeks to create a cleaner MOP handoff area through labeling and organization, and optimize front-of-house station layouts and upgrades to increase partner ease of use and efficiency. Detailed actions, owners, timelines and success metrics are outlined for each item.

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    This document contains an action plan for a Starbucks store to address opportunities for improvement. The plan identifies two key areas - "Own" and "Grow". For "Own", the plan aims to improve the partner and customer experience by acknowledging customers as they enter and thanking them, as well as consistently implementing CSR standards through simplified cards. For "Grow", the plan seeks to create a cleaner MOP handoff area through labeling and organization, and optimize front-of-house station layouts and upgrades to increase partner ease of use and efficiency. Detailed actions, owners, timelines and success metrics are outlined for each item.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    589 views1 page

    Store Action Plan 7 5

    Uploaded by

    api-686105315
    This document contains an action plan for a Starbucks store to address opportunities for improvement. The plan identifies two key areas - "Own" and "Grow". For "Own", the plan aims to improve the partner and customer experience by acknowledging customers as they enter and thanking them, as well as consistently implementing CSR standards through simplified cards. For "Grow", the plan seeks to create a cleaner MOP handoff area through labeling and organization, and optimize front-of-house station layouts and upgrades to increase partner ease of use and efficiency. Detailed actions, owners, timelines and success metrics are outlined for each item.

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    STARBUCKS | STORE ACTION PLAN PRIORITIZING &

    PLANNING

    CREATE AN ACTION PLAN TO OWN AND GROW YOUR BUSINESS


    Use this worksheet to create an action plan when standard or opportunity gaps have been identified through observation, shoulder-to-shoulder work or store results.
    Always have an active plan for the store. Check & adjust progress against actions as results are validated and as business needs change.

    STORE / DATE Jamboree & Bryan

    OWN
    Capture items that impact your responsibility to your customers and your team. These are standards gaps identified while reviewing Steps to Excellence, Health Checks,
    Deep Dive Observations, and the customer and barista experience.

    Standard Current State Detailed action(s) to By whom By when What change will you
    take observe to validate?
    -Partner and Customer -CC score of 22 -Acknowledge customers Entire team End of July -CC's going up
    experience surrounding -Partners not engaged with as they walk in as well as -Partners actively engaged
    CC’s customers at handoff with customers
    -Not welcoming -Thank them for coming in -No customer confusion

    -CS&R -Not done consistently -Introduce CSR 3.0 Led by Keith. Followed up Start of the new quarter -Store Operations score
    -Opportunity with CSR -Cards are simplified by SSV's increases. Specifically
    cards cleanliness score

    GROW

    ©2019 Starbucks Coffee Company. All rights reserved. For internal use only.
    Capture your responsibilities to grow your business. These could be opportunity gaps you’ve uncovered through curiosity, discovery or in key metrics.

    Opportunity What’s possible Detailed action(s) to By whom By when How will you validate
    take desired outcome is
    achieved?
    MOP Hand off -Cleaner and more -Label by name Keith End of July -CC score rising
    organized hand off plane -Food/drinks on opposite -Less customer confusion
    -Less confusion by our MOP sides -Partner conversations/call
    customers -Customer communication outs for items
    FOH station layouts and -Ease of use for partners -Organize and set up Keith Pending due to upgrades -Partners will feel ease of
    upgrades -Don't have to go to the station restock from facilities use
    BOH for product -Station layout adjustments -More effeciency
    -Order Accuracy

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