Project Quality Plan
Project Quality Plan
TABLE OF CONTENTS
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1.0 INTRODUCTION
Project Quality Plan is to describe and set out quantity out quality policies, procedures and practices in
accordance with the requirements for ISO 9001:2015 to maintain an effective Quality Management System
in ABR CONTRACTING COMPANY Projects for Riyadh Project. It is guide of ABR Projects aware of the
commitment and cooperation required to achieve the quality and customer satisfaction.
3.0 RESPONSIBILITIES
The Project director ensures that the required qualities for the construction of the project are fully
complied. He is responsible for the overall project execution, and has the authority to organize and
implement all the activities necessary to achieve efficient and timely completion of the project deliverables.
He shall be responsible for reviewing and approving the preparation, issue, revision and control of QC/QA
program.
The Quality Assurance Department shall ensure compliance with the Project Specifications and see to it
that a Quality Management System has been established, implemented and maintain in accordance with
ISO 9001:2015.
The Quality Control Department shall ensure compliance with the project Specifications and see to it that
Quality Control Works and matters on field has the highest standard of quality achieved by following all
approved and applicable documents. Shall prepare, issue non- conformance reports, revision and control
of QC/QA program.
This Project Quality Plan shall be considered as a LIVING DOCUMENT and therefore will be updated
throughout the duration of the project when needed as necessary and shall be implemented during
the construction phase of the Project.
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In order to realize this policy, the Management formulates strategic quality objectives, which are periodically
measured, analyzed and reviewed to ensure their continuous suitability to the business needs. Every
Employee within the organization plays a key role in achieving the set objectives, through innovation and
professional conduct.
A Quality Management System, has been developed to exemplify the Management’s commitment towards
the implementation of this policy. The QMS is designed to permanently:
Determine customer needs and specify them in the form of defined requirements for the organization,
Determine, plan, carry out, monitor and adapt the service realization processes,
Expand the range of corporate experience & expertise,
Review its performance to streamline internal processes, optimize efficiency and bring forth
improvements.
The Management of ABR Contracting Company is fully committed to ensure that this policy is scrupulously
and efficiently communicated to all levels of the Organization and permanently applied throughout the entire
Company.
This commitment is translated through continuous efforts to increase the Customer satisfaction, meet and
often exceed his requirements.
Based on the Company’s short, medium and long-term strategy, Quality Objectives are formalized during
the Management Review Meetings. The Divisions/Departments are then furnished with the proper resources
to meet them. This commitment is evident in the entire Quality Management System.
Through proper implementation of the Quality Management System, internal QMS audit activities are
organized to be dynamic and responsive to the Customer requirements and Company needs. The audit
results
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present a significant input into the structure of the Quality Management System, including the identification
of effective business processes, their sequence and interrelations. Such input may also be the result of
corrective/preventive actions, process capability analyses, measurement & analysis of Key Performance
Indicators, etc...
Every Employee within the organization plays a key role in achieving Customer satisfaction. However, his
assigned responsibilities and authorities are in accordance with his duties. These responsibilities and
authorities are detailed in every Procedure, separately.
The Corporate Management encourages communication across all levels of the Organization. Critical
information shall be shared with all concerned, in order to authorize effective actions, as fast as possible. The
effectiveness of such actions is periodically analyzed.
In order to emphasize this focal point, a documented Procedure “Responsibilities, Authorities and
Communication” is introduced
5.1 INFRASTRUCTURE
Suitable work environments are created in the offices and at Construction Projects. Occupational Health &
Safety (OHS) working conditions are governed through the “Occupational Health & Safety’ Manual, which is
implemented at Company offices, and construction Projects. Additional requirements are addressed through
specific Safety plans, which are developed as needed, on a Project-by-Project basis.
5.2 RESOURCES
The Company has a strict policy of providing the needed resources, at all levels in the Organization, to ensure
proper realization of the final Product.
The provision of resources is described in the section “Planning for Product Realization”. Additionally, the
following Divisions/Departments ensure the implementation of this policy.
Provides a multitude of computer services to the Maintenance Divisions. Documented Procedures have
been established to furnish the Projects with the needed resources, namely:
ITD_01 “Computer Hardware/ Software Request”
To initiate the request for Hardware and ready-made Software
ITD_02 “Computer Equipment Maintenance”
To initiate the request for in-house development of applications
ITD 03 “Application Software Development’
ITD 04 “System Data/Backup & Recovery
6.2 Provide procedures and instructions that will be able to help different discipline for installation,
testing, pre-commissioning, examination, troubleshooting, maintenance, repairs and documentation
of the new projects, ongoing projects, and existing projects.
6.3 Develop the Quality Control System and to satisfaction of client’s requirements.
6.4 To guide and familiarize the contractors work including Quality Control for The documentation.
6.5 To implement the Quality Control, Health, Safety and Environmental Standard procedure on
Project site.
6.6 Measure quality performance and identify positive and negative trends.
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6.8 Ensure the Materials installed on site shall be on standard or approved as per specification and
execution work as per approved procedure.
The hierarchical structure of the Project Quality Assurance is shown in Appendix. The basic position,
responsibilities and authority related to Project Quality Management detailed below.
7.1.1 Responsibilities
The Project Director is responsible for the overall project execution, and has the authority to organize
and implement all the activities necessary to achieve efficient and timely completion of the project
deliverables. He shall be responsible for reviewing and approving the preparation, issue, revision and
control of QA/QC program.
The Project Director is the one who is primary responsible for the successful execution of the project
which includes the following:
b. Quality Management
c. Safety Management
d. Cost Control
e. Customer Communication
f. In-house Communication
He shall be based at the construction site and be responsible for the execution of the Contract from its
interception through to final hand-over to the client. His duties include but not limited to:
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The Quality Assurance/Quality Control (QA/QC) Manager shall report to the Project Director and
shall be fully responsible for all Quality Control Works and matters on field and ensure highest
standard of quality achieved by following all approved and applicable documents. He shall be
responsible for the preparation, issue, revision and control of QA/QC program.
He shall develop and maintain the system for documents control, instrument calibration, joint
inspection with client, audit program, NCR control and subcontractor activities regarding quality.
The QA/QC Engineer shall be responsible for close liaison with the Engineer regarding all the quality
matters.
He shall maintain an updated library of all applicable documents, codes and standards related to the
project.
Conduct periodic audits internal.
Inspection and Test Plan reports.
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Construction of the works at site as per contract drawings and approved working drawings in a
timely manner.
Ensure that Quality workmanship is implemented throughout the construction works.
Coordination of his activities with other Site Engineers.
Assessing the required resources, labor/equipment for the construction of the site activities which
he is responsible for.
Coordination with the Technical Engineer/Draftsman for the preparation of working drawings based
on actual site conditions.
Reports directly to the Construction Manager and coordinates his activities with him.
Carry out daily inspection at the worksite, reporting and monitoring of unsafe methods and conditions.
Record keeper of all injuries, fires, road traffic accident, property damage, dangerous occurrences and
any equipment incidents occurred within the worksite.
Record keeper of the weekly safety meeting report conducted on site by the Safety Officer including
the list of attendees.
Understand the client’s safety requirements and the Company Loss Prevention Policy.
Shall be available on the project site at all times for monitoring and supervision as deemed necessary.
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Responsible for inspecting all works to insure compliance with the contract plans and specifications.
The Site QA/QC Inspectors must report immediately to the Project QA/QC Engineer when he
observes any work that fails to meet.
7.1.1.8 Foreman
Following the labor/equipment in his defined area of activity for the proper execution of the
contract works.
Assist the Site Engineer in controlling site activities and make sure that work is being done to the
required quality.
7.2 Terminology
7.2.1 Client : Refer to the end user of the services offered by an agency,
organization or company.
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7.2.6 Quality Assurance : Activities, action and procedures performed before and during
execution of the work to guard against defects and deficiencies
and substantiate that proposed construction will comply with
requirements.
7.2.7 Quality Control: Test, inspection, procedures and related actions during and after
execution of the work to evaluate that actual products
incorporated into the work and completed construction comply
with requirements. Services do not include contract enforcement
activities performed by engineer.
7.2.8 Quality Manual: The documentation of the Quality Policy and Quality System
properly followed and implemented by the company.
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7.2.17 Product Testing: Test and inspections that are performed by a testing agency
qualified to conduct product testing and acceptable to authorities
having jurisdiction, to establish product performance and
compliance with specified requirements.
7.2.18 Preconstruction Test and inspections performed specifically for project before
Testing: products and materials are incorporated into the work, to verify
performance or compliance with specified criteria.
7.2.21 Procurement Control Information dealing with the procurement, control, movement
and Management : and management of physical items and services.
7.2.24 Delivery Notes: Equipment and material availability and price: Information
about equipment, materials and services concerning the
availability from supplier for different types of equipment,
material and service.
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7.2.33 Certification: The act of determining, verifying and attesting in writing to the
qualifications of personnel, processes, procedures, materials or
items in accordance with applicable requirements.
7.2.35 Computer Aided Design Software to support engineering calculations and drawings,
and Drafting (CADD) : used to create plan sheets; in particular, for engineering
calculations and Micro Station for drafting.
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7.2.37 Corrective Action: Measures taken to rectify conditions adverse to quality and,
where necessary, to preclude repetition or an undesirable
occurrence.
A single drawing or a logical compilation of related calculations,
7.2.38 Document: data, report text, design analyses, specification sections, cost
estimates, meeting minutes, or Project-related correspondence
that describe, define, specify, report or certify activities,
requirements, procedures, or results. The medium can be paper,
magnetic, electronic or computer disc, photograph, master
sample or combination of these.
6.2.39 Drawings: The plans or sheets that form the graphical representation of
the designed and planned work, included in the Construction
Documents.
6.2.40 Existing Condition: The surveys, topographic mapping, utility locations, plans for
existing structures and all other drawings and reports defining
existing physical conditions of a site or facility.
Internal Audit: An unbiased and independent audit of the Quality Control
6.2.41 System being employed by a given Organization in order to allow
self-declaration of conformance.
Documents or records in the highest, most complete form in
6.2.42 Original: which they exist in the active project files. This includes but is
not limited to copies of outgoing correspondence, printed copies
of a published document, original copies of calculations, quantity
take-off and other design analyses, original reproducible
drawings, original resident engineer diaries, and field records.
The engineer, architect, planner, designer, or other person who
6.2.43 Originator: develops a specific document. In the case of drawings, the
Originator is the individual who provides the design information,
sketches, and instructions to the CADD operator.
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All workers and staff involved with the project have a role and responsibilities in the
implementation of the Project Quality Plan.
The project Quality Control Plan details responsibilities of personnel in relation to the operation
of the Quality System and achievement of the required quality for the work.
The main objective of the Quality Control is to test, inspects, follow-up procedures, and related
actions during and after execution of the work to evaluate that actual products incorporated
into the work and completed construction activities in conformance with requirements and quality
standards.
The Project Quality Control Plan details quality control requirements including receiving, In-process
and final inspection and test. The QA/QC Engineer shall complete, as necessary, check lists, test
reports and the like, which record successful completion of the inspection and test requirements.
To provide formal inspections and test requirements and to identify inspection and test points to
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be prepared by ABR.
The main objective of the Quality Assurance is to ensure that activities, actions, and procedures
performed before and during execution of the work to guard against defects and deficiencies
and substantiate that proposed construction will comply with requirements.
Quality Assurance will implement procedures to establish a plan and control activities that
eventually contribute to the quality of the workmanship. These procedures provide details of
the activities that shall be used by project team to implement the quality system procedures.
Quality Assurance will be defined so that a system of general programmatic activities implemented
to ensure Quality Control is performing adequately.
A complete Quality Assurance Plan encompasses both QA and QC functions and strives to identify
which function is addressed by a specific activity.
Audit is a verification activity carried out to assess the operation and effectiveness of Project
Quality Control Plan.
Quality system element audits are to be undertaken by ABR Project Manager, or his nominee,
who objectively audits and reports on the operating procedures to evaluate their use and
effectiveness.
Continue surveillance to evaluate the construction process being used and the physical quality of
the work being achieved is generally undertaken by the QA/QC Engineer. Surveillance is
undertaken to verify conformance of the products and processes with specified technical
requirements and method statements, respectively.
7.4 Engineering
ABR shall implement a system to ensure that those tasks relating to the engineering phase of
the project are performed in accordance with the contract requirements with regards to
procedures, instructions and guidelines.
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7.4.2 Responsibility
Prepare all drawings using the CADD system and provided a digitized type of CADD drawings in
accordance with the requirements of the project.
Establish, implement and monitor the Quality Assurance program for the work and other
activities as described for the engineering phase of the Project.
Perform and document all Quality Assurance functions to ascertain that all engineering activities
are performed in accordance with the contractual requirements.
7.4.3 Actions
ABR shall staff the Project with sufficient engineering and appropriate discipline
representatives to execute the engineering works and achieve all of t h e r e q u i r e d
milestone dates. All work shall be carried out by competent and approved
personnel.
ABR ensure that the engineering requirements will be fully and clearly defined the Client
supplied documents.
Engineering shall verify the process, to assure that the requirements for the engineering works
have been achieved, that acceptance criteria have been established and that all relevant reviews
and actions are documented.
Document control serves as the control point and shall provide for the distribution of all
engineering-related project documents (e.g. specifications, data sheets, requisitions,
procedures and drawings).
ABR shall implement and maintain a document control system to ensure the following:
7.5.2 Responsibility
The QA/QC Engineer is the overall responsible for planning and control of the document control
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system.
The Project/Site Engineer shall be responsible for giving instruction to the CADD Operator for
the preparation of shop drawings and shall review the said shop drawings prior to approval by
the Project Director.
The Project Director shall be responsible for the submission of requests for
change or clarification to the Engineer.
The Project Document Controller shall maintain files of original engineering documents and an
updated list of all the drawings and specifications received from Ministry of Housing. All
obsolete documents will be marked superseded and will be retained until the end of the project.
At the end of the project all documents will be returned to the Engineer.
7.5.3 Actions
Document Control shall initiate, prepare and maintain the various engineering document indexes
for the following items.
b. Method Statements
c. Submittals
d. Project Drawing/Specifications
f. Contract Documents/Drawings
h. Quality Records
i. Request for Information
j. Applicable Standards
Registration of controlled documents upon approval shall be registered using the appropriate
form.
Registration shall involve recording the following information relating to the document:
a. Document Reference Number
b. Document Title
c. Current Revision Number
d. Date of Issue
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Lists of all documents shall be maintained. The listings include current revision level information
and are available to all associates that need the information to carry out their activities.
Down level and obsolete documents shall be properly marked to ensure they are not used.
Current version levels of all documents shall be maintained in areas where the works described
in contract documents are being carried out.
Quality assurance/control section shall ensure that a complete set of record of contract
documents are maintain on site and are regularly mark with approved amendments to the
contract documents. QA/QC Engineer shall check periodically all the contract documents available
on site office for construction purpose to check its availability and in order to ensure that all
documents used by construction personnel are the latest approved revisions.
Forms shall be updated whenever required and additional forms shall be included if situation
requires.
7.6 Procurement
ABRI shall ensure that, only subcontractor / suppliers to provide materials and/or services are
approved by the Engineer.
The QA/QC Engineer shall ensure that approval from Engineer is obtained for all subcontractor
/ suppliers.
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ABR QA/QC Team will monitor the subcontractor / suppliers to ensure that specified
requirements are being met.
7.6.2 Responsibilities
Upon receipt of written approval from the Engineer of the subcontract documents, purchase
order of the materials/equipment will be prepared.
The Quality Control Engineer together with the Project Director shall be responsible for
review of the subcontract documents / purchase orders and verify their adequacy with respect
to the specified requirements prior to their final release.
The QA/QC Engineer shall be responsible for the evaluation of the subcontractor or supplier's
approach to the control of quality, prior to placing of the purchase order.
7.6.3 Actions
Purchasing Documentation
The QA/QC Engineer, in coordination with the Project Director shall check all purchasing
documentation prior to dispatch to proposed subcontractors / suppliers.
The delivery of materials or equipment being purchased shall have the following information:
a. Description of the goods, materials or equipment.
b. Quantities
c. Technical requirements
d. Required delivery date.
e. Formal Quality Assurance/Quality Control requirements,
f. Identification, packaging, handling and delivery conditions.
g. Documentation (e.g. drawing, test certificates, O&M manual, etc.)
The Material Receipt Form shall be the formal material receiving documentation. The receiving
department shall include all original copies of shipping documentation with the Material Receipt
Form.
ABR field personnel will be responsible, upon notice of shipment by the supply contractor, for
knowing all pertinent shipping information. The notification of shipment shall be documented
by ABR forwarding the supply contractor's notice.
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Vendor/subcontractors will be involved in the project only after the approval of the Engineer.
Prior to select a vendor/subcontractor, checking of previous experience, works performed,
quality control system, capability to execute requested works, shall be done.
The quality and arrangements for verification may be changed depending upon the performance
of the subcontractor I supplier.
The Procurement Department is responsible for the purchasing of all items (with the exception
of some local consumables, spare parts etc.) is controlled in our Head Office in Riyadh. The
activities will be carried out at the Head Office in accordance with the Head Office procedures.
Before issuance of any Purchase order, it is necessary to issue Material Approval Request
(MAR) to the Engineer. After the approval the material can be ordered.
This section provides direction for the receipt, handling, and storage of permanent plant
materials and equipment.
The purpose of this section is to provide basic guidelines for acceptable site practices utilized in
material receiving, handling, and storage procedures to ensure the quality integrity of
permanent plant materials and equipment.
Detailed instructions and procedures for receiving, handling, and storage of permanent plant
equipment and materials are contained in the following sources. These sources provide the
specific details and criteria for acceptable receiving, handling, and storage practices:
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7.7.2 Responsibilities
Checking of materials/ equipment arrived at site shall be carried out by the site Warehouse
In-Charge assisted by the Quality Control Inspector as necessary.
The QA/QC Engineer shall be responsible for the verification of certification supplied with the
items.
The Quality Control Department shall ensure that all the materials delivered to the site are
complying with the Contract Requirements and as per approved sample.
7.7.3 Actions
Immediately upon delivery of materials/equipment, the items supplied must be checked and
inspected by the Quality Control Inspector using the Material Receipt Inspection Checklist. He
shall notify immediately the Project Director and / or the QA/QC Engineer for any deficiencies.
The completed Material Receipt Inspection Checklist together with all required certification
associated with the items shall be forwarded to the QA/QC Engineer for verification of
compliance with the specified requirements.
Reports are to be issued to the Engineer by the Project Director regarding deficiencies
identified upon receipt or while in the custody of ABR.
In the event of a Non-Conformance being issued against material, this material will be tagged by
means of a red tag/label stating "HOLD DO NOT USE".
In the event of a deficiency being found, ABR QA/QC Engineer shall be informed immediately
for the decision as to whether a non-conformance report should be raised.
Material Inspection Reports are to be transmitted to ABR QA/QC Engineer for additional
verification of compliance with the specified requirements.
ABR shall implement inspection test activities for products resulting from manufacturing and
construction processes.
The requirements shall include activities associated with incoming inspection (on material and
products supplied by subcontractors and suppliers), in-process inspections (on the use of
these materials and products following incoming inspection, but prior to final inspection) and
final inspection for acceptance.
7.8.2 Responsibilities
Project personnel at the construction works (including the Quality Control Inspectors, Field
Staff, Foreman and Surveyors) and subcontractor I supplier shall be responsible for the
implementation of request for inspection, quality control activities, detailed inspection and test
requirements.
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The QA/QC Engineer shall be responsible for establishing hold I witness points to ensure
verification of compliance as shown on Inspection and Test Plans. The Inspection and Test Plans
are to be submitted to the Engineer for their comment approval and for the Engineer to identify
their hold I witness inspection test requirements.
The status of inspections and tests shall be maintained at all stages of the construction and
installation process. Such identification ensures that only materials, which have passed the
required inspections and tests is accepted for use.
7.8.4 Actions
For deliveries direct to the site warehouse, the QA/QC Engineer or Quality Control Inspector
shall ensure that all components and materials to be incorporated to the works have been
inspected prior to use in accordance with inspection requirements. For this purpose the
QA/QC Engineer or Quality Control Inspector shall complete the Material Receipt Inspection
Checklist.
For deliveries direct to the work place, the Site Engineer or the Foreman shall ensure that the
Delivery Description correctly represents the components and materials being delivered and
that the quantity is correct.
Using the appropriate inspection and test plan the QA/QC Engineer shall compile and check
all inspection and delivery records and ensure that the components and materials delivered
to the site warehouse, and directly to the work place, comply with the specified requirements.
Where nominated in the inspection and test plan the foreman, surveyor, QA/QC Engineer,
Quality Control Inspector, and Subcontractor I Supplier shall carry out inspections and I or
arrange for testing as may require by registered testing laboratories at the required test
frequency.
Where required, the Inspection Report formats shall be included in the Inspection and Test
Plan and shall be used to record the details of these inspections.
If a checklist is received for completion during the inspection, the person nominated in the
Inspection and Test Plan shall complete the checklist and submit it to the QA/QC Engineer.
The Engineer shall be notified of impending Hold I Witness Points using the "Inspection Request"
form at least within 24 hours in advance. As required by the specification the form shall be
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submitted in advance of the impending Hold I Witness Point Inspections and will nominate the
date and time of the activity.
The signature of ABR Quality Control Inspector is required to release relevant hold I witness
points shown on the Inspection and Test Plan and also the signature of the Consultant's
Quality Control Inspector to release relevant hold I witness points.
The "Inspection Request" (IR) shall be submitted to the Client, for advice and action. Work shall
proceed unless ABR is advised otherwise.
Upon completion of a section of the work or part of the work by another subcontractor, the
QA/QC Engineer shall inspect the work and complete a Punch List for that particular section of
the work. The Punch list shall be used to record and eventually sign off all outstanding items
and remaining defects.
In connection with inspection of the physical works, the QA/QC Engineer shall verify
information and review all associated conformance records, including all records produced by
inspection and test activities, and any Non-Conformance Reports that may have been generated.
ABR shall establish and maintain a system to ensure that all identified measuring and test
equipment being used, shall be calibrated with equipment traceable to project standards.
7.9.2 Responsibilities
The QA/QC Engineer shall be responsible for the assessment and identification of inspection,
measuring and testing equipment that requires formal calibration.
The QA/QC Engineer shall be responsible for the establishment and maintenance of the
calibration record.
7.9.3 Actions
The Contractor shall ensure that all test equipment used for measuring testing shall be fully and
satisfactorily calibrated.
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Prior to use, the equipment must be checked by the QA/QC Engineer to ensure that its
capabilities are compatible with the intended application.
As minimum all survey equipment used on the Project shall be calibrated prior to being used on
the works and subsequently at the frequency detailed in the Calibration Record.
Surveillance reporting shall be used as a mechanism to highlight procedures and/or items of work,
that if continued shall be deemed as not conforming to project documents.
The non-conforming control mechanism does not apply to quality related matters, which can
be resolved through normal working channels.
7.10.2 Responsibilities
The Project Manager or his designee shall determine compliance with corrective action
requirements and identify the need for follow-up action. ABR shall review the NCR log weekly
and shall submit a copy of the NCR to the Engineer.
The QA/QC Engineer shall be responsible for recording and processing the identified non-
conformance.
All Project staff employed by ABR shall be responsible for the identification of all kinds of works,
items, procedures, materials or equipment not conforming to subcontract documents.
QA/QC Engineer will install a red tag when an item is reported as non- conformance to stop
the works, which will be replaced by the green tag after Engineer’s approved disposition. The
green tag will be removed only by QA/QC Engineer when the NCR is closed out or a Non
Conformance Closure (NCC) is being issued by the Engineer.
NCR's shall be numbered sequentially and a log maintained identifying the following:
a. NCR number
b. Originating Discipline
c. Date initiated
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d. Name of Contractor
e. Contract number
f. Brief description of Non-Conformance
g. Corrective Action required
7.10.3 Actions
When a procedure or an item of work has been identified, during the regular monitoring
activities of the QA/QC Inspector and prior to completion of the work, as not complying with
the Project documents, the QA/QC Inspector shall advise the QA/QC Engineer.
The QA/QC Inspector involved shall initiate and issue a surveillance report to the relevant
discipline site engineer.
The surveillance report shall highlight the problem area and shall suggest a possible method of
corrective action that may be taken to avoid a non-conformance recurrence.
The surveillance report shall also indicate a reasonable time span during which the corrective
action should be completed. In addition the surveillance report shall also advise that should
the work not be completed within this time span, that the surveillance report shall be
immediately raised to the level of a non-conformance.
Where a non-conformance has been identified, the Project staff member responsible shall
advise the QA/QC Engineer.
The QA/QC Engineer shall initiate a non-conformance report for internal NCR.
The original non-conformance report shall be returned to the QA/QC Engineer and the details
available shall be entered in the non-conformance log register. At this stage, details of the
area, originator and description shall be entered in the log.
The Project Director shall issue instruction to implement the required corrective action upon
receipt of the non-conformance report with an approved resolution.
The QA/QC Engineer shall sign the original non-conformance report and a copy of which shall
be forwarded to the Engineer upon completion and approval of corrective action.
The original non-conformance report shall be reviewed by the QA/QC Engineer and the
details entered to update and closeout the non-conformance report log, for that particular non
conformance report.
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In the event of a subcontractor's failure to comply with the corrective action requirements of
an NCR either unsatisfactory work or failure to meet the time requirements, the QA/QC
Engineer on behalf of the Project Director will prepare formal correspondence with a copy
of the original NCR attached, advising the subcontractor of his failure to meet the corrective
action requirements.
Letter will establish a date by which the corrective action must be satisfactorily completed by
the subcontractor and state that in the event of failure to satisfactorily complete the corrective
action by this date, others will perform the corrective action work with all associated costs
back chargeable to his contract.
Copy distribution of all such follow-up NCR correspondence shall be the same as the original
NCR and shall be filed in the appropriate NCR file.
7.11.1 Definitions
7.11.2 Responsibilities
It is the responsibility of QA/QC Engineer to prepare and issue a non- conformance report
(NCR) on detection of a non-conformance including, where appropriate, as a consequence of
an environmental complaint.
It is the responsibility of all workers to bring suspected non- conformances to the attention
of the QA/QC Engineer.
Construction Manager and Site Engineers will comply with all corrective and preventive actions
prescribed. In exceptional cases, they should inform the QA/QC Engineer of reasons why
actions cannot or will not be taken, for further consideration and decision.
The QA/QC Engineer will establish and maintain a reporting and record keeping system for non-
conformances, corrective and preventive actions.
7.11.3 Procedures
Appropriate and timely corrective action must be taken according to the nature of the non-
conformance.
Any corrective or preventive action taken to address the causes of an actual or potential non-
conformance must be appropriate to the magnitude of problems and commensurate with the
environmental impact encountered.
The QA/QC Engineer will implement and maintain a system of reporting and record keeping for
non-conformances, corrective and preventive action.
The non-conformance report form will detail the nature and scale of the non-conformance,
propose corrective and preventive actions, as appropriate, include references to procedure
number, date and include timescales, where relevant.
When an item found as non-conformance, related work shall stop and reported to Project
Director. After NCR, install issuing Red tag at non- conformance location and notify the Consultant
immediately.
After approval by Consultant’s disposition, QA/QC Engineer will remove Red tag then install
Green Tag. The Green tag allows to proceed the works.
After approval by Consultant’s disposition, QA/QC Engineer will remove Red tag then install
Green Tag. The Green tag allows to proceed the works.
QA/QC Engineer will remove green tag when the NCR is close out by him and the Engineer.
Plan and implement a system to ensure that material storage, handling and preservation is
controlled to prevent misuse, damage, deterioration, or loss.
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Material handling practices shall be applied to ensure a minimum possibility for deterioration
of materials and components by physical damage, or loss of shipping and storage protection
provided by the vendor or supplier.
Normal handling of materials is under the direction and responsibility of the receiver who will
take all due precautions to minimize damage to material.
7.12.2 Responsibilities
The Construction Manager and Warehouse man shall be responsible for the monitoring of
handling, storage and presentation of materials during construction activities.
The QA/QC Engineer shall ensure that special care in handling of materials storage and
presentation requirements are included in the subcontract document / purchase orders.
The Warehouse Man will check for receipt, storage and issuance of all materials and
equipment and the preparation of required record.
The warehouse shall maintain a storage map indicating the current status of storage areas. In
the event that a subcontractor is being hired, he shall maintain his assigned storage areas in
accordance with the following criteria:
a. Access should be controlled.
d. Fire protection will be compatible with materials stored and type of storage.
e. Sources of contamination, such as eating and drinking in areas, rodents, and flooding,
shall be controlled.
The Material Control at site shall be carried out in such a way to keep the materials in good
order, and issue them at the required quantity and at the required time in good condition, to
preclude any delays in construction schedule.
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From receiving until incorporation into the works, materials must be handled, stored, erected in
such a manner to allow an easy identification and tracking.
Each material shall have a unique identification number/code. Under these unique numbers /
codes, all related documents and records shall be retained on files. The materials will be
stored/handled/incorporated into the work using this number/code.
7.12.6 Actions
The QA/QC Engineer shall check that special handling, storage and presentation requirements
are included in subcontract documents / purchase orders.
Items should contain purchase order identification for retrieval and inventory control applicable
to the nature and use of the material.
Bins rack and restricted access area shall be provided to segregate material by usage, jurisdiction
and classes.
Floor storage shall be laid out in a given pattern to facilitate traceability of items and according
to storage records.
The material receiving report shall designate which of these areas the material
is to be placed as it arrives at the job site.
Materials found to be defective or badly damage during delivery on site should be returned
back to supplier.
Material received at the job site shall be recorded on the material receiving report in
accordance with accompanied documents.
Records are an important organizational asset; they provide the primary route for evidence
based verification and traceability, and demonstrate compliance with client requirements
while also proving the efficacy of the quality management system.
Quality records are to be labeled and indexed for ease of retrieval and for proper referencing.
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The scope of this process encompasses all records generated by the quality management system
as well as records generated by sub-contractors or other third parties. Records must be
controlled so the information they contain is readily accessible, legible and suitably maintained.
This procedure works in conjunction with the Control of Documents Procedure.
7.13.3 Requirements
This procedure applies to all quality management system records and is to be followed by all
personnel where appropriate. Quality records are generated and maintained by the project
document controller responsible for their creation.
A project must establish and maintain records, which provide evidence that the
product/workmanship has been inspected and/or tested. These records shall show clearly
whether the product/workmanship has passed or failed the inspections and/or tests according
to defined acceptance criteria. Where the product/workmanship fails to pass any inspection
and/or test, the procedures for control of non-conformance, shall apply.
7.13.5 Process
Quality records are maintained to attest to the implementation of the quality system.
Records are stored as secured computer files for electronics data and in designated filing
cabinets to prevent deterioration and damage for hard copies. Such records are easily
accessible for use and are made available for review upon Consultant or audit request.
Archival documents and data retained for legal or knowledge preservation purposes or both
are suitably identified. All records must contain sufficient data to attest to satisfactory
completion of the recorded activity and at minimum, must be signed and dated by the
individual responsible for completing the record.
Quality records exist in either hard copy or electronic formats. Hard copy records are stored
where they are protected from physical deterioration, loss and damage due to environmental
conditions.
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Electronic back up data and are stored in a lockable, fire resistant cabinet.
Quality record is also labeled and indexed for ease of retrieval and for proper referencing.
All record cabinets, containers, and devices are clearly marked and labeled to identify their
contents. Records are indexed and grouped for expedient retrieval. Records must not be
stored on personal storage drives or files.
The retention period for quality records is determined by the client and contractual
requirements or legal considerations, etc.
Upon expiration of the retention period, Document Control will dispose of such quality records
in an appropriate manner. Confidential records are shredded.
7.13.6 Responsibilities
The QA/QC Engineer shall plan in establishing and maintaining a filing system for the
collection and storage of all documents generated by the Quality System.
The Project Document Controller will maintain at site all generated quality records and compile
complete close-out documents.
7.13.7 Actions
Documents shall be generated in compliance with the activities described in the Project Quality
Plan. These documents are collectively termed the Quality Records and shall be retained and
filed.
The QA/QC Engineer shall collate and maintain the Quality Records in an indexed and readily
accessible filing system.
Records shall be stored in chronological order commencing with the oldest and progressing
through to the most recent.
The Quality Records to be collected are stored and shall include, but shall not be limited to,
the following:
a. Test Certificates
b. Checklists from Inspection Activities
c. Non-Conformance Reports
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7.14.1 Objective
The objective of the Quality Audit Program is to monitor the Quality Control Plan to ensure that
the plan is operating efficiency and properly.
7.14.2 Responsibilities
Audit Report shall be generated by the QA/QC Engineer to document all discrepancies found
during the period of the audit.
QA/QC Engineer shall check all the time effectiveness of quality assurance/control program
and shall act for implementation of all provisions stipulated by the program.
The Project Director or QA/QC Engineer may initiate audit of quality assurance/control
program.
The quality audit shall consist of audits that shall review the following:
a. Non-conformance Reports
b. Non-conformance Report log
c. Project Quality Control Plan
d. Document Control
e. Test Procedures
A copy of the Audit Report shall be filed in the Quality Assurance Office, for review by the Project
Director.
Follow-up action, if required, shall entail subsequent periodic reviews of those items noted
to ensure that the corrective actions have been properly implemented.
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Quality control audit is done annually or in the case may be when there is a breakdown of the
construction works that might cause delay and affect the project time schedule.
QA/QC Engineer prepares the internal quality audits plan at the beginning of the year taking
into consideration the case and importance of each activity and covering all the activities
affecting quality at least once a year.
The Project Director approves it, and then a copy of the plan will be sent to concerned section.
The Audit Team shall study and review all the documents related to the audit subject.
Each Auditor will record non-conformities that he will detect during the audit.
After the audit, the Audit Team will have a meeting to discuss notices and non- conformities
appeared during the audit.
The QA/QC Engineer will make a report and submit it to Project Director for approval.
The Project Director approves the audit report and copies will be distributed through QA/QC
section to concerned sections to carry out corrective actions.
The Project Director is responsible to initiate a corrective and preventive action required and
QA/QC Engineer follows up the action for each non-conformity and follow-up corrective actions
execution.
Internal Quality Audits results and all of its reports shall be maintained.
7.15.1 Objective
The independent testing agency/laboratory is to perform a specified testing where under the
Contract.
Independent Testing Agency/Laboratory shall maintain a full time specialist or staff to review
the required services regularly.
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Tests and inspections shall be conducted in accordance with specified requirements and
if not specified, in accordance with applicable standards of the American Society for Testing
and Materials and other recognized authorities as approved.
The testing laboratory shall be approved by Engineer and registered to perform inspection
and certification services as an approved inspector.
Comply with specified standards and any "special inspections" whether or not such inspections
are specified in the project specifications.
If the material furnished and/or work performed fails to meet requirements of contract
documents, laboratory inspector shall promptly notify both the Contractor and the Engineer
of such failure.
Coordinate ahead of time with the Engineer when samples will be taken.
Provide qualified personnel at site. Cooperate with the Engineer and ABR in performance
of services.
Perform specified sampling and testing of products in accordance with specified standards.
A representative of the testing agency who has reviewed and is familiar with the project and
specifications, if necessary shall attend Quality and construction meetings as he may be
required or requested to address quality control issues.
Testing Agency/Laboratory Reports shall include but not limited to the following:
a. Date of Issue.
b. Project title and number.
c. Name, Address, Telephone number of testing agency.
d. Dates and Location of Samples and Test or Inspections.
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j. Record of temperature and weather conditions at time of sample taking and testing
and inspecting.
k. Comments or professional opinion on whether tested or inspected Works complies
with the Contract Document requirements.
l. Name and Signature of laboratory inspector.
The work procedures for the Riyadh Housing Project – Superstructure Works consists of the
following:
1. Scope
2. Programmed
3. Responsibilities
4. References
5. Engineering
6. Plant and Equipment`
7. Materials
8. Methodology
9. Work Procedure
10. Health and Safety
11. Environment
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The following are the list of proposed Method of Statement for submittal for Riyadh
project:
1. Soil Investigation
2. Mobilization of Temporary Facilities
3. Earth Works
4. Geodetic Control Network Surveying
5. Termite Control
6. Polyethylene Sheet Barrier
7. Concrete Works
8. Bitumen Coating for Buried Concrete
9. Precast Works
10. Floor Slab Screed Concrete
11. Waterproofing works
12. Concrete Masonry Unit
13. Insulation works
14. Ceiling Works
15. Tiling works
16. Railing works
17. Wooden Door Works
18. Metal Door Works
19. Garage Door Works
20. Window Works
21. Painting Works
22. Sewer work/ Drainage Pipeline Works
23. Potable Water Supply Pipeline Works
24. Electric Low Voltage Works
A. General
1. As a minimum, each Inspection and Test Plan (ITP) shall include the following information:
a. Discipline Location
b. Time of Test
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e. Frequency of Test/Inspection
f. Acceptable Criteria
g. Applicable Specifications/Standard
h. Verifying Documents
i. Control Data/Forms
j. Inspection Method
k. Responsibilities
l. Review Point
m. Surveillance
n. Witness Point
o. Hold Point
2. Review Point
Is the point at which a work activity cannot proceed without first ensuring the review and
approval of applicable documents of designated authority.
3. Surveillance
The review of Contractor’s Quality Documentation and the of the Contractor’s system
compliance and product
4. Witness Point
An inspection, defined in appropriate document, beyond which an activity can proceed after
notifying the designated authority.
5. Hold Point
Notification requirements for Request For Inspection (RFI) is at least within 24 hours for site
work where necessary required and at least within 48 hours for weekend inspections in addition
to period of non-working days and holidays except when the Engineer will require
special inspection.
i. Inspection and Test Plans and related procedures shall include provisions to ensure that
test pre-requisites have been met, that adequate calibrated instrumentation is
available and used and that the necessary inspection is performed.
ii. Revision Control: ABR shall revise each ITP and obtain approval for such revisions from
the Engineer as needed throughout the work.
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B. Submittals
1. Prior to the start of the applicable work, A B R shall submit for review and approval
the detailed Inspection and Test Plan (ITP) for all construction processes.
2. ABR shall submit in a separate submittal, for approval by the Consultant, all Inspection
and Test Plans required and shall be in accordance with relevant provisions of the
Project Specifications.
C. Inspections Procedures
1. Respective site engineers for each discipline i.e., Civil, Mechanical and Electrical; shall
prepare his respective areas or structures to be inspected in accordance with latest
approved drawings and the related applicable project specifications.
2. When the site engineer of a discipline estimated to be sure that his work is complete
and ready for inspection he will submit the Request for Inspection (RFI) to the QA/QC
Engineer.
3. QA/QC Engineer shall come to the area along with site engineer and together check
the work against approved latest drawings, project specifications or any approved
applicable documents.
4. If the QA/QC Engineer finds some items of works still need correction he will instruct
the concerned site engineer to make the necessary corrections.
5. The QA/QC Engineer re-checks corrected items after a reasonable time; and if the result
of corrections is already satisfactory, he will sign the RFI and submit it to the Consultant,
at least within 24 hours in advance from the stated inspection time already shown on
the RFI.
6. The QA/QC Engineer shall wait for the Consultant at the work site at the time stated
on related IR, keeping with him all the necessary latest approved drawings and other
approved applicable documents.
7. As soon as the Consultant arrives at work site, QA/QC engineer shows him the structures
to be inspected as well as the concerned approved drawings.
8. The Consultant and Project QA/QC Engineer shall conduct a joint inspection for the work
as per submitted RFI.
9. If the Consultant approves this work as per submitted RFI, ABR shall proceed with the
next stage of construction activities as planned.
10. If the Engineer writes some remarks as correction needed or not accepted, ABR will
make all the necessary corrections and shall submit a new RFI when the work is ready
for inspections and shall notify the Engineer at least within 24 hours in advance prior to
next inspection.
11. This procedure shall continue until the work become satisfactory and acceptable to the
Engineer.
D. Testing
1. General
The status report shall identify all required inspection and tests for each system when it is
scheduled, when it was completed and any non-conformances discovered during the test or
inspection.
Inspection status reports shall be kept current and shall be available for Consultant’s review
at all times.
3. Contractor’s Responsibilities
AB R CO NT RA CTI N G COMPANY shall:
Include procedure for the control of inspection, measuring and testing equipment. Specific tools
and equipment shall be identified to make and perform tests in the field with instructions for
their use, calibration and storage. Identify, maintain, control, adjust and calibrate tools,
gauges, instruments and other measuring and testing devices used for activities controlling
quality. Calibration shall be performed at established period.
Audit and document the validity of previous inspection and test results when inspection,
measuring and testing equipment is found to be out of calibration
Give the Testing Agency/Laboratory sufficient notification to arrange for the taking of adequate
samples of materials proposed for the use of Works or for the performing of a specific tests
when required.
Arrange for Agency/Laboratory access to the site or location where samples are to be taken
or specific tests performed.
4. Mock-Up Requirements
Approved mock-ups will establish the minimum acceptable quality of workmanship and will
serve as the standard by which subsequent work will be judged as acceptable. Resubmit or
amend mock-ups until approval is given by the Engineer. Remove mock-ups that are
designated as unsuitable. Do not proceed with work until mock-up has been approved.
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This procedure details the minimum quality requirements that suppliers and sub- contractors
to ABR must maintain should they wish to supply materials/parts which may be fitted into
deliverable products.
B. General
ABR aim is to procure items and services from sources where Quality is assured.
Suppliers / sub-contractors must comply with all national and other applicable laws and
regulations.
Expect its suppliers/ sub-contractors to make proper provision for the health, safety and
welfare of visitors, contractors & customers. Suppliers / subcontractors are encouraged to
implement a health and safety management system.
Suppliers / sub-contractors should appreciate the impact their business has on the
environment and adopt appropriate practices and procedures.
Sub-contract activities shall be conducted in accordance with all relevant HS&E laws and
regulations.
D. Quality Assurance
Suppliers / Sub-contractors shall appoint a person with sufficient authority to make the
final decisions on all Quality related matters.
E. Contract Review
Parts/materials purchased by the supplier are to be checked against the drawing, specification,
standard to ensure conformity.
Parts manufactured or processed, tested and inspected by the supplier are to be checked to
ensure conformity.
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The supplier shall ensure that outsourced vendors shall meet the requirements of the process
specification.
F. Documentation Control
The supplier shall operate an effective documentation control system to ensure that the
correct issue of controlling drawings and specifications are used.
G. Quality Records
Quality records associated with manufacturing and all aspects of Traceability shall be
maintained.
Records shall be stored in a manner that makes them readily available at the request.
Archiving of records, which are consigned from hard (paper) copies to microfilm/microfiche
or electronic media (scanned images etc.), must be carried out in accordance with appropriate
standards. A system for reviewing these must be maintained by the suppliers / sub-contractors.
H. Material Control
Where suppliers and sub-contractors use other suppliers and sub-contractors in fulfillment of
orders, then purchase orders on these second tier suppliers and sub- contractors must flow
down the applicable purchase order requirements.
Suppliers and sub-contractors shall have a process for the approval and on-going evaluation of
their own sub-tier suppliers and sub-contractors and the status of such suppliers shall be
communicated to relevant personnel.
Sub-tier Vendors may be subject to Quality Audit by the Suppliers/Sub- Contractors to ensure
compliance with requirements.
All raw materials must be obtained with appropriate material certification to allow traceability
back to source. The information detailed on this certification is to be verified against the
definitive standard.
On receipt of parts from a vendor, the supplier should have a receiving goods procedure.
All parts should be checked in accordance with this procedure prior to parts being confirmed as
acceptable for use.
A process for the identification and disposition of perishable items with shelf life limitations
shall be in place.
For items other than those identified as controlled parts, Sub-contractors shall submit an
Initial Sample Inspection Report (ISIR) with the first delivery of any item and subsequently, when
changes or repairs to tools, fixtures used in the manufacturing process occur, to permit to
evaluate any influence of the change on their own products. The report should provide
information on the reason for change and the detail of the change.
The reports may be prepared using on the suppliers own format if all information detailed on
the drawing is addressed, including notes and further processes.
Manufacturing, assembly and inspection/test records shall be generated (if applicable) to allow
the configuration history to be known at any point in time particularly at the point of release.
Where the supplier utilizes fixtures and tooling for the manufacture, test or inspection of
items, a register of these tools is to be maintained, ensuring correct use and that they are
maintained and calibrated in accordance with the requirements.
Manufacturing Controls / Traceability will allow for the following:
3. The identity of Sub-assemblies shall be traceable, to and from, its parent assembly.
4. Parts shall only be procured from Quality Assured sources where Traceability is
maintained.
5. Original manufacturer certification shall be provided when requested.
1. Where a key characteristic are identified on the controlling document, it shall either
subjected to 100% inspection. Each measurement taken shall be recorded and
submitted for each manufacturing batch, unless otherwise agreed by Quality
department.
2. All Test and Measurement equipment used for verification of parts must be
encompassed within the suppliers / sub-contractors Calibration system. The system
and records for internally calibrated items must demonstrate that the calibration is
traceable.
3. Shall be notified immediately of any instances that come to light where non-
conforming product may have been inadvertently supplied without notification.
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4. Inspection stamps/signatories shall be used to indicate that all Quality and design
requirements have been met. The inspection and test status of items shall be
maintained throughout production and installation to ensure that only items, which
have passed inspection and/or test at previous stages of operation, proceed for further
work operations.
M. Non-Conforming Items
4. Assessment of negative impact on worker’s absence from the project construction site.
B. General Guidelines
1. Off-site work may be granted for both usual, day-to-day responsibilities and special
projects provided that they met the criteria for productivity and necessity.
2. Workers must come to an agreement with their superior about the type of
responsibilities would qualify for off-site work in advance so as to facilitate faster
approval when situation arise.
3. Off-site workers should be accessible and respond to contacts from their superior and
others related to their approved responsibilities in a reasonable time frame.
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4. All safety precautions must be observed for the duration of the off-site work.
Shop drawings reflect the contractor’s understanding and interpretation of the construction
documents for the fabrication and installation of the various components used in the
construction of the project. These drawings are detailed to indicate the sequence of
assembly of various components of the project, and its final form or position within the project.
The following procedures are sequence of shop drawing developments:
2. Project Discipline Engineer will check the shop drawings in compliance to the project
requirements and submit to the project document controller.
3. The Project Document Controller will assign a unique reference number in sequential
manner and revision number. He will encode to the system according to the data
given. Format for submittal should be as per the relevant Drawing Submittal
numbering system as mentioned in item 3.4 of Numbering Guidelines.
4. The Project Director will review and sign transmittal ensuring all required
information has been included. Then he will issue transmittal to relevant party.
5. Upon receipt back from the Engineer either approved or with comments, the
Project Document Controller will stamp with date and time received and distribute as
required. Then he will update the Drawings Transmittal Register log. Lastly, he will send
confirmation of receipt to the Engineer.
13.0 REPORTING
A. Quality Reports
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1. Date of issue.
2. Project title and number.
3. Dates and locations of samples and tests or inspections.
4. Names of individuals making tests and inspections.
5. Description of the work and test and inspection method.
6. Identification of product and specification section.
7. Complete test or inspection data.
8. Test and inspection results and an interpretation of test results.
9. Record of temperature and weather conditions at time of sample taking and
testing and inspecting.
To submit monthly project status reports to the Engineer including site activities, progress and
issues.
The quality assurance team will meet monthly throughout the duration of the project with
the management representative for the express purpose of assessing the suitability,
adequacy and effectiveness of the quality management plan.
Management representative is responsible for the planning of Management Review Meeting
at least once a year. This is after completion of each internal quality audit cycles according
to procedure of internal quality audits.
After completion of one quality audit cycle covering all sections, the QA/QC Engineer
prepares a report about the quality systems in the project including:
Meeting Attendants
a. Project Director
b. QA/QC Engineer
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c. All Sections Heads (In case of absence of any of the attendee, his representative
should attend the meeting according to a written replacement and authorization
statement).
d. Consultant
Meeting Agenda
d. Preventive Action
The QA/QC Engineer prepares minutes of the Management Review Meeting including all
needed actions.
1. The following table summarizes the meetings that can be expected with the project.
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A. Purpose
3. Fill out form “Calibration Record” sheet with the following information:
5. In cases where the Suitability of equipment has been compromised due to the re- calibration,
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the technician will deface and cross-out the “suitability Sticker” and attach a note stating
“Performance Verification Invalidation Due To Re- Calibration”.
6. The performance of the equipment only where necessary shall be repeated prior to routine
testing use.
7. Calibration procedures shall be appropriate for the intended use of the equipment and shall
provide criteria for determining if calibration is satisfactory.
C. Re-Calibration
If the second calibration does not conform, clean and check the equipment according
to the manufacturer’s instructions. Then repeat the procedure.
D. Documentation
Document calibration results as per “Calibration Record Sheet” will serve as guidance.
E. Labeling
Testing Equipment that has been subjected to overloading or mishandling, gives suspect
results, or has been shown to be defective or outside specified limits, shall be taken out of
service. It shall be isolated and/or clearly labeled (Out of Service – Do Not Use) to prevent
use until repaired and shown by calibration or test to perform correctly.
3. Quality Control Checks
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4. Correction Factors
Where calibrations give rise to a set of correction factors, the section shall ensure that
software is updated with these correction factors.
ROLE PROCEDURES
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ROLE PROCEDURES
C. Prepare Transmittal
ROLE PROCEDURES
Project
Discipline Prepare d o c u m e n t s f o r t r a n s m i t t a l , a t t a c h i n g a l l
Engineer r e q u i r e d information.
Assign a unique reference number in sequential manner and
Project revision number.
Document
Controller Encode to the system according to the given data.
Format should be as per the relevant transmittal form.
Review a n d S i g n D o c u m e n t s f o r T r a n s m i t t a l
Project e n s u r i n g a l l required information has been included.
Director
Issue Document Transmittal to relevant party.
Upon receipt of the photocopy of document transmittal from the
Project Engineer, stamp with date and time received and distribute as
Document required.
Controller
Update the Document Transmittal register log.
Send confirmation of receipt to the Engineer.
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ROLE PROCEDURES
Project
Prepare documents for rev iew and approval, attaching all
Discipline
required information.
Engineer
Assign a unique reference number in sequential manner and
Project revision number.
Document Format should be as per the relevant Documents Submittal form.
Controller Encode to the system according to the given data.
ROLE PROCEDURES
Project Review and sign transmittal ensuring all required information has
Director been included
Issue transmittal to relevant party.
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ROLE PROCEDURES
Project Prepare Material for Approval Form, clearly identifying material to be
QC/QA approved.
Engineer Ensure all relevant information including samples of materials.
ROLE PROCEDURES
Project Prepare Submittal of Subcontractor for Review, clearly
QC/QA identifying the qualification of the subcontractor for approval.
Engineer Ensure all relevant information of the subcontractor is
available.
Project Assign a unique reference number in sequential manner and revision
Document number.
Controller Encode to the system according to the given data.
Send confirmation of receipt to the Engineer.
Format should be as per the relevant Subcontractor Submittal form.
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Project
Discipline Inform the Project QC/QA Engineer that the materials arrived at site
Engineer is ready for inspection.
Project
QA/QC Prepare re q u e s t fo r M aterial I n s pec tio n , clearly identifying
Engineer material to be inspected.
Assign a unique reference number in sequential manner and
Project revision number.
Document Encode to the system according to the given data.
Controller Format should be as per the relevant Material Inspection
Request form.
Project Review M a t e r i a l I n s p e c t i o n R e q u e s t e n s u r i n g a l l
Director r e q u i r e d information has been included.
Issue Document to relevant party.
Project Upon receipt of the photocopy of MIR from the Engineer, stamp with
Document date and time received and distribute as required.
Controller Update the Material Inspection Request register log.
Send confirmation of receipt to the Engineer.
Project Inform the Project QC/QA Engineer that the particular work is ready
D iscipline for inspection.
Engineer
Project Prepare request for Work Inspection, clearly identifying section of
QC/QA work to be inspected.
Engineer
Assign a unique reference number in sequential manner and revision
Project number.
Document Format should be as per the relevant Work Inspection Request form.
Controller Encode to the system according to the given data.
Project Review and sign Work Inspection Request ensuring all required
Director information has been included.
Issue Document to relevant party.
Project Upon receipt of the photocopy of WIR from the Engineer, stamp with
Document date and time received and distribute as required.
Controller Update the Work Inspection Request register log.
Send confirmation of receipt to the Engineer.
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ROLE PROCEDURES
Review and sign NCR ensuring all required information has been
Project included.
Director Issue NCR/preventive/corrective action to relevant party.
K. Numbering Guidelines:
1. Objective
These guidelines should be implemented to insure that all technical documents and
request (Material approval, Work inspection request, etc…) are properly submitted.
2. Scope
The guidelines are applicable to all documents and technical requests issued by
Contractors.
a. Documents
b. Materials
c. Drawings
d. Subcontractor/Manufacturer Pre-qualification
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1. Numbering System
A. Submittal:
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Submittals:
Document Transmittal DT
Shop Drawing Submittal SDS
Supplier Pre-Qualification SPQ
Material Submittal MS
Inspection Request IR
B. Transmittal Letter:
ABR-H-001
Transmittal Letter to Consultant
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Design Drawing DD
Shop Drawing SD
As Built Drawing AB
Building Type:
Townhouse TH
Building Apartment BA
Discipline Code:
General GE
Civil CV
Architectural AR
Structural ST
Electrical EL
Plumbing PL
HVAC HV
Information Technology IF
Mechanical ME
Safety SAF
Surveying SUR
Quantity Surveying QS
For example: Structural drawing for elevations and section of Town House
Drawings RYD-SD-TH-ST-06-001
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L. Relevant Forms
1. Quality Forms
2. Submittal Forms
a. Document Transmittal
b. Material Submittal
c. Shop Drawing Submittal
d. Supplier Pre-qualification
e. Inspection Request
f. Material Inspection Request
g. Request for Information
h. Concrete Pour Request
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17.0 APPENDIX A
There are two types of performance dashboards implemented on project the weekly
and monthly dashboards.
A. Weekly Dashboards
The ones selected at the beginning of the project are driven by Engineering and by Project
Consultant (compliance with process and procedures), which are two of the critical issues that
need improvement. These are leading indicators for construction.
Function Who
No or Focus Customer Metric(s) Specification Measurement Measure Reports
Area Limits Method Frequency Metric?
Percentage of
Documents Vs. Total Counts from last
Client/PMC/ number of Target: week
Design Vs.
Consultant Documents continuous Weekly Engineering
Quality Counts since
1 submitted to improvement Dept.
Consultant beginning
Percentage of
Documents Vs. Total
Shop number of Target: Counts from
Project Engineering
2 Drawing Documents continuous submittal Weekly
Consultant Dept.
Quality submitted to improvement records
Consultant
Percentage of
Work Project project Plans and Target: Counts from
3 Process Consultant Procedures issued continuous submittal Weekly PQM
Direction for use improvement records
Percentage of
project personnel
trained in project Target: Count from the
4 People Focus Project continuous training roster & Weekly PQM
procedures and
Competency Consultant improvement project staff list
instructions
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Actual Vs.
Total number Counts from last
Of Documents Target: week
Document Project Continuous Vs.
Submitted to
6 Transmittal Consultant improvement Count since Weekly PQM
Consultant beginning
Actual Vs.
Total number Target Count from
7 MIR Project Continuous Submittal, Weekly PQM
Of Documents
Consultant improvement records
Submitted to
Consultant
Actual Vs.
Site Total number Target Count fro
8 Instruction Project Continuous Submittal
Of Documents
(SI) Consultant improvement records Weekly PSE
Submitted to
Consultant
Actual Vs.
Total number Count from
9 Inspection Project At least 24hrs Submittal Weekly PQM
Of Documents
Request Consultant In Advance records
(IR) Submitted to
Consultant
Percentage of
Submittal and Project Count from
10 Pre- Project continuous Submittal Weekly PQM
Approved
Qualification Consultant Consultant records
Material for
use
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No of
Overdue
CARs / No of Overdue if ACD Count from CAR
12 CARs Project Not meet tracker Weekly PQM
Open CARs /
Consultant
No. of closed
CARs
No of
Overdue
Project CARs / No of Overdue if ACD Count from
13 NCR Consultant Not meet Submittal Weekly PQM
Open CARs /
records
No. of closed
CARs
The Quality Systems Engineering regularly modifies those KPIs when improvement targets are
satisfactory or/and when other areas/focus of improvement are necessary. It will certainly include
NCRs during construction phase.
B. Monthly dashboard
Quality Department develops a monthly dashboard for consultant that is included in the
Progress Report.
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Position/Signature over printed name Position/Signature over printed name Position/Signature over printed name
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SN Discipline Description
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SN Discipline Description
23 Mechanical Method Statement for Installation of Potable Water Supply Pipes Lines (Hot & Cold)
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IR
Pre-
qualification
DC
Material
Submittal
NCR
SI
MIR
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IR
Pre-
qualification
DC
Material
Submittal
NCR
SI
MIR
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Gentlemen:
Please be informed of work inspection Request the item/Work described below at date/time indicated. Initial
inspection by ABR Contracting Company Team has been completed and item/ work item was
found acceptable.
WORK/ITEM DESCRIPTION:
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LOG SHEET
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Material
Attachment:
Initiated by: Inspected by Verified by: Approved by:
Construction Engineer QA/QC Inspector QA/QC Engineer QA/QC Manager
Remarks:
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Description of Materials:
Vendor Name:
Location:
Inspection Required on: Date: Time:
Checked by
SN Item Description Yes No N/A Engineers Remarks
Name Signature
Name
Signature
Date
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LOCATION ISSUED TO
DISCIPLINE NAME
REF STANDARD POSITION
ISSUED DATE
SIGNATURE
ACD
HOLD TAG YES NO
DEATAILS OF NON CONFORMANCE OBSERVED:
ATTACHMENNTS: YES NO
ACTION BY:
ROOT CAUSE:
PREVENTIVE ACTION:
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Required Actual
SN NCR Discipline Date Contractor Contract Description Corrective Action Completion Completion
No. Initiate Name/Subcontractor No Date Date
d
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Checklist Form
Acceptance
SN Discipline Description Remarks
Pass Fail N/A
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Document No.
Procedure Title: Site Laboratory Report
Date:
1 Date of Issue
14 Conclusion
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Concrete Supplier:
JO. No.:
Air
Truck Ticket Batch Arrival Placing Concrete Slump content Concrete No. of
No No Time Time Time Temp. (mm) (%) Qty (m3) Specimen
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Compressive
Cube Date Date Curing Average
SN Description Strength Remarks
Code Casted Tested Strength
7 days 28 days (MPa) (Psi)
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Test Parameters
Test equipment
Results
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TABLE OF CONTENT
1.0 SCOPE
2.0 PROGRAMME
3.0 RESPONSIBILITIES
4.0 REFERENCES
5.0 ENGINEERING
7.0 MATERIALS
8.0 METHODOLOGY
11.0 ENVIRONMENT
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QUALITY STATISTIC
Item This This Year-to- Project-to-
Description
No. Week Month Date Date
1 Quality Tool Box
2 Pro-active Surveillance
5 Equipment Calibration
6 Information Request
7 Material Submittal
8 Material Inspection Request
9 Non-conformance Report
10 Quality Meetings
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IR Process Flowchart
5. The Consultant
IR Approved by representative shall sign the
YES IR at the time of the
Project Consultant inspection.
Issue a Revise
IR 6. In case of failed of
NO inspection, revision of IR will
be issued for Re-inspection.
8
6 7. All IR issued with all status
Closed
Status IR from Consultant must
Re-Inspection for updated on Log Register
together with the
the activities
attachments.
8. It is mandatory to address
the comments from the
Consultant and attached the
7 Pending requested documents
IR Register Log Rejected evidence to close the IR.
Cancelled
9. Close
Close
9
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PROJECT
CONTRACTOR Guidance Notes
1. MIR to be created and
submitted to Consultant
formalizing for request for
Create and inspection.
9
Raise new MIR
2. Attachment related approved
material and delivery notes
etc.,
Attachment
2 3. Best practice will be for the
requirement Quality Control to send MIR
request 24hr in advance.
9. It is mandatory to address
the comments from the
Consultant and attached the
requested documents
evidence to close the MIR.
MIR Register Pending
9 7 10. Close
Log Rejected
Cancelled
10 Close
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1 Create
new MS
2
Technical
Document
Review
3 Issue
Revise
Consultant
QA review 6
NO
document
Point
Status NO
YES Rejected
Cancelle YES
DC log
Entry Issue new
Revise MS
4
Submit to 7
Consultant
5 ahead cut off
time required
Status
MS Register Closed
8 Log Status
MS
9 Close
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9. All documents
mandatory input in the
SPQ Register Register Log, hard
Log copy keep on Quality
records filing system.
10. Close
Close
10
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Start
Document
Originator
NO Consultant Review
Document
Point
Review
YES
Issue a
Proceed/Create DC/Document Revise
new DT Register
Approved by
Consultant
Transmit DT to
Consultant
DT Register
Log
Close
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START
Signed HATMIA Field NCR Report ABR CONTRACTING CO. NCR Notify-
will be officially transmitted to Copies of NCR will be forwarded to
ABR Contracting Co. site office QA/QC Manager, ABR CONTRACTING
CO. Technical and other for Corrective
and Preventive Action
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17.11.2 Introduction
The QA/QC Assistant Group shall be responsible for each newly assigned Quality Control
Engineer with sufficient orientation and indoctrination training to assurance an understanding of
the following topics.
The organization, purpose and objective of the quality control manual. The application and use
of the Project Inspection Plan and Procedures.
Project special provisions contained in the technical specification applicable to a particular phase of
work.
This indoctrination shall be completed within four (4) weeks of assignment to the project and
before the Quality Control Engineer is certified to perform verification inspection on project.
At least quarterly, a one hour minimum training session with a predetermined agenda shall be held
by the Supervisor. These training sessions shall be attended by Quality Control Engineers involved
with the activities being discussed shall consists with work operations in-progress. Subject to be
discussed shall include the implementation of quality control inspection plans and procedures,
documentation requirements, applicable codes and standards, processing of non-conforming
items, records keeping and other similar quality control related topics.
Supplementary Quality Control Technical Training and Supplementary Quality Control Training Aids
shall be prepared by Quality Control Engineers. These Training Aids shall include General
Instructions in the application of established Quality Control Inspection Plans and Procedures as
well as training in various inspections activities.
The Supervisor shall be responsible for maintaining a file of the quality control training sessions
attended by each Quality Control Engineer. These records shall show the number of training
sessions attended, the subjects covered in each session, the name of the instructor who led each
training session, and the date the training was received.
DATE :
Note: the contractor should bring the RFI before 24 hours from the time يجب على المقاول إحضار طلب الفحص قبل ساعتين من:مالحظة
of inspection. وقت االختبار
To: From:
Hatmia ABR Contracting Co.
Supplier name :
Date Issued :
Material Submittal No. :
Contractor's Remarks:
Consultant Comments:
For HATMIA:
Signature: Date:
ACTION CODE:
A = Approved C = Resubmit as Noted E = No action taken
B = Approved as noted D = Disapproved F = Retained for Info.
Site Consultant
Suggestion NCR Description No.
Contractor
Attachment Corrective action from contractor No.
SUPPLIER PRE-QUALIFICATION
AR ME CV LA Submittal No. S P - 0 0 0 Rev. 0 0
ST EE QS OT Date: Contract Drawing No.
To: From:
Supplier Attachment
Description
Name: Company Profile
Telephone No: Valid Commercial Registration Certificate
Address: Valid Membership of Chamber of Commerce
Person in charge and his Mobile Valid VAT Registration Certificate
No.:
Supplier’s Qualifying Log: Valid Zakat & Tax Certificate
Years of Experience (In Total): Valid General Organization of Social Insurance
Years of Experience in Saudi Arabia: Valid Saudization Certificate
Valid Contractor Classification Certificate
Valid SASO Certificate
Authorized Signatory of Responsible Person
Material to Supply:
Approval of Supplier does not relieve contractor of his responsible under contract’s terms,
Contractor’s Remarks:
For Hatmia:
Signature: Date:
ACTION CODE:
A = Approved C = Resubmit as Noted
B = Approved as noted D = Disapproved
NOTE: The Client-Ministry of Housing (MOH) has the authority to approve the supplier without any objection from other side.
DELIVERY REMARKS
To: Hatmia__________________________
In from Engrs:___/____/___________
In from Client:________/___/_______
Out to Contractor: ___/___/_______
Rec. Qty. No. Page Description Draw. Ref no. Rev. Action Code
Remarks:
Approval, corrections or comments made relative to submittals during this review do not relieve the Contractor from compliance with the requirements
of the drawings or specifications. This check is only for review of general performance with the design concept of the project and general compliance with
the information given in the Contract documents. The Contractor is responsible for conforming and correlating all quantities and dimension, selecting
fabrication process and techniques of construction, coordinating his work with that of other trades, and performing his work in a safe, timely, and
satisfactory manner.
Distribution: Contractor’s Signature:
CM Site CM OFF. CONTRACTOR Received For:
Date:
DATE :
Reference No.:
Subject:
Contractor Inquiry:
For Contractor:
Signature Date:
Consultant response:
For Hatmia:
Signature: Date:
In: Time: Out: Time:
MATERIAL SUBMITTAL
AR ME CV LA Submittal No. M S - 0 0 0 Rev. 0 0
ST EE QS OT Date : Contract Drawing No.
To: From:
Application:
Specification Ref..
Specs./ BOQ / Drawings Copy of Related Drawing
Reference BOQ Reference(s):
Drawing Ref.:
Contractor's Remarks:
For K&A:
Signature: Date:
ACTION CODE:
A = Approved C = Resubmit as Noted E = No action taken
B = Approved as noted D = Disapproved F = Retained for Info.
Document Transmittal.
AR ME CV LA Submittal No. D T - 0 0 Rev. 0 0
ST SAF QS OT Date : Contract Drawing
No.
To: From:
-
Hatmia ABR Contracting Co.
Contractor's Remarks:
For your review and approval
For K&A :
Signature: Date:
ACTION CODE:
A = Approved C = Resubmit as Noted E = No action Taken
B = Approved as Noted D = Disapproved F = Retain to Info
DATE :
APPROVED AS NOTED
معتمد مع مالحظات
REVISE & RESUBMIT
مرفوض وإعادة التقديم
NOT APPROVED
غير معتمد