Industrial Management-1
Industrial Management-1
Industrial Management-1
BASRA UNIVERSITY FOR OIL AND GAS – OIL AND GAS ENGINEERING COLLEGE
3rd YEAR BY: M.SC. ISMAEIL R. ALNAAB
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Course Topics:
• Introduction and History
• Company, Organization, Foundation and Organizational Chart
• Facility Location and Layout Planning
• Marketing and Distribution
• Project Management, Planning, Operation and Control.
• Linear optimization
• Maintenance Management
• Total Quality Management
• QA/QC
• Financial Management
• Human Resources
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Course Objectives:
The objectives of the industrial engineering and engineering management program are
to produce students who:
• Contribute to the success of companies through effective problem solving.
• Design, develop, implement, and improve integrated systems that include people,
materials, information, equipment, and environments
• Effectively manage business operations and project management teams
• Continue to develop holistically, including the personal and professional skills
necessary to adapt to our changing societal, technological, and global environments
• Students who finish this course are expected to meet the challenges for modern
professional practice; be able to adapt and solve the increasingly complex problems
faced by industry; embrace innovation through intellectual diversity and creative
problem solving; and continue to develop holistically as a learner to become leaders
of tomorrow.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Engineering management is a career that brings together the technological problem-solving ability of
engineering and the organizational, administrative, legal and planning abilities of management in order
to oversee the operational performance of complex engineering driven enterprises.
Industrial engineering is a branch of engineering which deals with the optimization of complex processes,
systems or organizations. Industrial engineers work to eliminate waste of time, money, materials, man-
hours, machine time, energy.
Industrial Engineers use specialized knowledge and skills in the mathematical, physical and social
sciences, together with the principles and methods of engineering analysis and design, to specify,
predict, and evaluate the results obtained from systems and processes.
Depending on the sub-specialties involved, industrial engineering may also overlap with, operations
research, systems engineering, manufacturing engineering, production engineering, supply chain
engineering, management science, management engineering, financial engineering, ergonomics or
human factors engineering, safety engineering, logistics engineering or others, depending on the
viewpoint or motives of the user.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
There are several industrial engineering principles followed in the manufacturing industry to ensure the
effective flow of the systems, processes and operations. This includes Lean Manufacturing, Six Sigma,
Information Systems, DMAIC and DMADV. These principles allow the creation of new systems, processes or
situations for the useful coordination of labor, materials and machines and also improve the quality and
productivity of systems, physical or social.
Six Sigma (6σ) is a set of techniques and tools for process improvement. It was introduced by American
engineer Bill Smith while working at Motorola in 1986.
Information System (IS) is a formal, sociotechnical, organizational system designed to collect, process,
store, and distribute information. From a sociotechnical perspective, information systems are composed
by four components: task, people, structure (or roles), and technology.
• Define the system, the voice of the customer and their requirements, and the project goals, specifically.
• Measure key aspects of the current process and collect relevant data; calculate the "as-is" process capability.
• Analyze the data to investigate and verify cause and effect. Determine what the relationships are, and attempt to
ensure that all factors have been considered. Seek out the root cause of the defect under investigation.
• Improve or optimize the current process based upon data analysis using techniques such as design of experiments
or mistake proofing.
• Control the future state process to ensure that any deviations from the target are corrected before they result in
defects. Implement control systems such as statistical process control, production boards, visual workplaces, and
continuously monitor the process. This process is repeated until the desired quality level is obtained.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
The DMADV
Also known as DFSS ("Design For Six Sigma"), the DMADV methodology's five phases are
• Define design goals that are consistent with customer demands and the enterprise strategy.
• Measure and identify CTQs (characteristics that are Critical To Quality), measure product capabilities,
production process capability, and measure risks.
• Analyze to develop and design alternatives.
• Design an improved alternative, best suited per analysis in the previous step.
• Verify the design, set up pilot runs, implement the production process and hand it over to the process
owner(s).
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
A company can be created as a legal person so that the company itself has limited liability as
members perform or fail to discharge their duty according to the publicly declared
incorporation, or published policy. When a company closes, it may need to be liquidated to
avoid further legal obligations.
Companies may associate and collectively register themselves as new companies; the resulting
entities are often known as corporate groups.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Organizations may also operate secretly or illegally in the case of secret societies, criminal
organizations and resistance movements. And in some cases may have obstacles from other
organizations, but what makes an organization an organization is not the paperwork that
makes it official but to be an organization there must be four things:
A goal in mind
A leader or committee making the decision
Action involved
Communication and members.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Foundation:
In the nonprofit sector, the term
foundation has no precise meaning.
The Council on Foundations defines a
foundation as an entity that supports
charitable activities by making grants
to unrelated organizations or
institutions or to individuals for
scientific, educational, cultural,
religious, or other charitable
purposes. While foundations are often
primarily engaged in grantmaking
activities, some may engage in their
own direct charitable activities or
programs.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Task Group:
Task groups are groups of individuals brought together to accomplish a specific action or produce a product. If you
have participated in an educational planning meeting, been a member of a committee, attended a treatment team
meeting, been elected to student government, or joined a social movement group, you have already experienced a
task group in action.
Location Strategy
The goal of an organization is customer delight for that it needs access to the customers
at minimum possible cost. This is achieved by developing location strategy. Location
strategy helps the company in determining product offering, market, demand forecast
in different markets, best location to access customers and best manufacturing and
service location.
6. Suppliers: Continuous and quality supply of the raw materials is another critical factor in determining
the location of manufacturing facility.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Facility layout considers available space, final product, safety of users and facility and
convenience of operations.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Space Utilization: Optimum space utilization reduces the time in material and people
movement and promotes safety.
Capital: Capital investment should be minimal when finalizing different models of facility
layout.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
A channel of distribution
comprises a set of institutions
which perform all of the
activities utilized to move a
product and its title from
production to consumption
What is an agent?
An agent is an intermediary involved in making a contract between the principal
(supplier) and the principal’s customer. Where goods are being sold, there are two kinds
of agent; a sales agent and a marketing agent.
A sales agent has the authority to enter into agreements with the customer on the
supplier’s behalf. The agent can therefore bind the supplier to a contractual agreement.
A marketing agent, unlike a sales agent, does not have authority to bind the supplier,
but can market and promote the supplier’s product to prospective customers. When a
customer wishes to make a purchase it is the supplier who completes the contract.
Agents are paid commission on the sales they make, usually on a percentage basis.
What is a distributor?
Unlike agents, distributors purchase products from the supplier and then resell them to
customers in a particular territory on their own account, thereby taking control of
pricing and the ensuing profit.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Types of Distributions:
• Intensive Distribution: the use of all suitable outlets to sell a product.
• Selective Distribution: a limited number of outlets in a given geographical area are
used to sell the product.
• Exclusive Distribution: protected territories for distribution of a product in a given
geographic area; business maintains tight control over a product.
• Integrated Distribution: Manufacturer acts as wholesaler and retailer for its own
products.
• Dual distribution: A manufacturer may sell its products through multiple outlets at
the same time: Toll-free phone system, Company website and Multiple retailers.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Agent
Wholesaler Wholesaler
• In general, the shorter the channel structure, the higher the degree of control,
and vice versa.
• The lower the intensity of distribution, the higher the degree of control, and
vice versa.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
No, Customer
Accounts Receivable
Item Shipped Notified of
Processes Payment Backorder
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
How it works:
A. Bar coding on package
B. Package scanned at transition points in
distribution chain
C. Customer uses internet to follow
package along distribution chain; e-
mail may be used
D. Global distribution: in some countries
the postal service is not reliable;
package tracking facilitates global trade
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
• Project Lifecycle:
There are five phases to a project
lifecycle; known as process groups.
Each process group represent a
series of inter-related processes to
manage the work through a series of
distinct steps to be completed. This
type of project approach is often
referred to as "traditional" or
"waterfall".
1. Technical Feasibility
2. Economic Feasibility
3. Legal Feasibility
4. Operational Feasibility
5. Scheduling Feasibility
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
1. Technical Feasibility
This assessment focuses on the technical
resources available to the organization. It
helps organizations determine whether the
technical resources meet capacity and
whether the technical team is capable of
converting the ideas into working systems.
Technical feasibility also involves the
evaluation of the hardware, software, and
other technical requirements of the proposed
system. As an exaggerated example, an
organization wouldn’t want to try to put Star
Trek’s transporters in their building—currently,
this project is not technically feasible.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
2. Economic Feasibility
3. Legal Feasibility
4. Operational Feasibility
5. Scheduling Feasibility
• Feasibility Study:
1. Invested capital , includes: (The cost of production machines and equipment, Spear
parts and backup tools, Buildings of all kinds)
2. Working capital , includes: ) The cost of raw, auxiliary and supplementary materials
necessary for manufacturing operations, Manpower wages(
𝐹𝑖𝑥𝑒𝑑 𝑐𝑜𝑠𝑡𝑠
8. Break-even point value = 𝑣𝑎𝑟𝑖𝑎𝑏𝑙𝑒 𝑐𝑜𝑠𝑡𝑠
1−
𝑎𝑛𝑢𝑎𝑙 𝑆𝑎𝑙𝑒𝑠 𝑣𝑎𝑙𝑢𝑒
𝐼𝑛𝑣𝑒𝑠𝑡𝑒𝑑 𝑐𝑎𝑝𝑖𝑡𝑎𝑙
10. Project shutdown time =
𝐴𝑛𝑛𝑢𝑎𝑙 𝑃𝑟𝑜𝑓𝑖𝑡 + 𝐴𝑛𝑛𝑖ℎ𝑖𝑙𝑎𝑡𝑖𝑜𝑛𝑠
Example:
Total cost of production = 𝑉𝑎𝑟𝑖𝑎𝑏𝑙𝑒 𝑐𝑜𝑠𝑡𝑠 + Fixed Costs = 17,000 + 126,324 = 143,324
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
𝑈𝑛𝑖𝑡 𝑝𝑟𝑖𝑐𝑒 = 15 $
𝑇𝑜𝑡𝑎𝑙 𝑆𝑎𝑙𝑒𝑠 𝑉𝑎𝑙𝑢𝑒 = 15 $ ∗ 100 ∗ 240 = 360,000 $
𝑇𝑜𝑡𝑎𝑙 𝑐𝑜𝑠𝑡 𝑜𝑓 𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑜𝑛 143,324
𝑈𝑛𝑖𝑡 𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑜𝑛 𝑃𝑟𝑖𝑐𝑒 = = =6$
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑜𝑛 𝑈𝑛𝑖𝑡𝑠 24,000
Total added value = Wages and guarantee + Annihilations (extermination) + Interest + Insurance + profits
Net added value = Total added value – Annihilations = 120,000 + 89 + 216,676 = 336,765
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
360,000 − 132585
∗ 100% = 63 %
360,000
Example:
Company Bag Ltd. produces and sells the bags in the market and wants to conduct the break-even
analysis of its business. The accountant in charge of the company determined that the fixed cost of the
company consisting of salaries of the employees, rent cost, property tax, etc. will remain the same at $
1,000,000. The variable cost, which is associated with the production of one unit of the bag, will come to
$ 20. The bag is sold in the market at a premium price of $ 120. Prepare the break-even chart for
Company Bag Ltd.
Solution:
Given,
Fixed Cost: $ 1,000,000
Variable cost: $ 20 per unit
Sales price: $ 120 per unit
Contribution per unit = Sales price per unit – Variable cost per unit
Contribution per unit = $ 120 – $ 20
Contribution per unit = $ 100
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
Given,
Fixed Cost: $ 1,000,000
Variable cost: $ 20 per unit
Sales price: $ 120 per unit
Contribution per unit = Sales price per unit – Variable cost per unit
Contribution per unit = $ 120 – $ 20
Contribution per unit = $ 100
It shows that the company Bag Ltd. would be required to sell the 10,000 units of bags to achieve the
break-even at the given fixed cost, selling price, and the variable cost of the bag.
INDUSTRIAL ENGINEERING MANAGEMENT BY: M.SC. ISMAEIL R. ALNAAB
No of Units sold per year Fixed Cost Total Variable Cost Total Cost (Variable + Fixed) Total Revenue
$1,800,000.00
$1,600,000.00
$1,400,000.00
$1,200,000.00
Total Revenue
$1,000,000.00
$800,000.00
$600,000.00
$400,000.00
$200,000.00
$0.00
0 2000 4000 6000 8000 10000 12000 14000 16000
No of Units sold per year
Total Revenue Fixed Cost Total Variable and Fixed Costs Variable Cost