sse.co.

uk

1 of 4 As you get your bills by email, it's

easy to get help online at sse.co.uk

0345 704 5038

Mr Stoev Pay by debit or credit card using Cardline,
50 Ferrers Avenue
our automated payment service.
West Drayton Middlesex
UB7 7AB

Manage your account online

You can change tariff, see previous bills, make
payments and more at sse.co.uk/my-account

Your electricity
account number: 35572 31512
Q

Here's your final electricity bill Take control, it's easier online
Coronavirus has changed all our lives and we're
For the period: 01 December 2020 to 22 February 2021 working hard to look after all our customers.
Dated: 9 March 2021 To help us do this, please use our website where
possible at sse.co.uk/my-account
Your previous bill Here's what you can do online:
You owed us £1,200.83 • Submit your meter readings
Your payments £0.00 • Set up a Direct Debit
Your adjustments £192.99 • Review and pay your bill
• Get answers with our FAQs or webchat
Balance £1,393.82 • Change to a tariff that might suit you better

This bill Your actual readings

Electricity charges £769.58 3 0 0 1 2
Total charges this bill £769.58
6 6 1 6
We've explained your bill in detail over the page…
We've based your bill on the above actual meter
Payment is due now £2,163.40 readings.
Why not upgrade to a smart meter? You can see
Our easy ways to pay are on the back page. how much energy you're using and what it's
costing. Plus, they send your meter readings to us
automatically. Find out more at sse.co.uk/smart.

Could you pay less?

Your Personal Projection We believe in giving great deals to
We estimate your Personal every customer, not just new ones.
Projection of costs for the next That’s why we have a range of tariffs
12 months will be £0.00, and bundles that could help you to
including VAT and any save money.
discounts. For more
information see overleaf.

As we’re now part of the OVO family, we’re able to offer you a wider choice of tariff options.
Remember, it might be worth thinking about switching your tariff or supplier. Turn over for more information about your
Please note that switching tariffs may involve changing to different terms tariff and the next page for more information
and conditions, so always check first. about how much energy you're using.
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Here's your final bill explained to 22 February 2021

Your adjustments
Collections Visit 1 - Single 14 Dec 2020 £40.95
VAT at 5.00% on charges of £40.95 £2.04
Warrant Fee Single Fuel 30 Jan 2021 £32.01
VAT at 5.00% on charges of £32.01 £1.60
Locksmith Attendance Fee 19 Feb £38.10
2021
VAT at 5.00% on charges of £38.10 £1.90
Warrant Visit Cost - Electric 19 Feb £72.76
2021
VAT at 5.00% on charges of £72.76 £3.63
Your total adjustments £192.99

Your charges
The electricity you've used - actual kWh
Reading Reading Total kWh stands for kilowatt-hour. It's the
last time this time used unit used to measure electricity and is
recorded by your meter.
Meter: H10C29117
Day energy 26497[E] 30012 3515. kWh Your supply number
02 049 106
Night energy 6055[E] 6616 561. kWh S 20 0000 1572 086

Your electricity charges this period

Your tariff is Standard Economy 7
Day energy 3515.kWh at 18.35p £645.00
Night energy 561.kWh at 11.79p £66.14
Standing charge 83.days at 26.27p £21.80
VAT 5.00% £36.64
(on charges of £732.94)

Total electricity charges this period £769.58

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Your electricity usage

We’ve worked out you’ve used a similar amount of electricity this period
compared to the same period last year. This is based on an actual reading 0 0
for this bill.
kWh kWh
Find out how you can reduce the amount of electricity you use with our
energy saving advice at sse.co.uk/beinggreen or call us on 0800 072 7201. Last year This year

How we've worked out your personal projection

Your estimated cost is based on how much energy we expect you to use in the next This information allows you to understand your
twelve months. To do this we divide the year into four billing quarters and apply the future energy costs and compare your tariff with
relevant prices for each quarter. Unless you have a fixed price tariff, we use our others.
standard variable prices in your projection. These prices could increase in future. If
you have a fixed price tariff and it ends within the next twelve months, we use our
standard variable prices to calculate the annual cost for the remaining quarters. If
you’ve chosen another fixed price tariff, these prices will be used instead of
standard variable prices. We’ve included all applicable discounts and VAT at 5%.

How we can help you pay less

Enter your postcode at sse.co.uk and follow the instructions.
You’ll get an estimate and details for each of our tariffs. So it’s easier to pick the Scan this image to
right one for you. download your key
energy data to your
Call 0345 071 9507 and we’ll help you find the best tariff for you. smartphone or tablet.
We're open Mon-Fri 8am-8pm Sat 8am-6pm
This could help you see
You might want to consider one of our lifestyle meters, depending on when you use if there are better
electricity. deals available in the
market.

Independent advice about switching tariff or supplier

For impartial advice on switching supplier contact Citizens Advice. If you use online switching sites, Ofgem has a
www.citizensadvice.org.uk 0808 223 1133. Calls are free. Confidence Code to ensure consumers receive
accurate, detailed and unbiased price comparisons.
If you'd like to reduce your costs by using less energy, the Energy Saving Trust
www.ofgem.gov.uk
can help you, visit www.energysavingtrust.org.uk
 4 of 4

Do you need more help?

Contacting us
You can view and manage your account online at sse.co.uk,
alternatively you can call us on 0345 071 9507 (we're open Mon-Fri Power cut or electricity
8am-8pm Sat 8am-6pm). You can also email emergency?
customerservice@sse.co.uk, or if you prefer you can write to us at
Customer Service, SSE, PO Box 29977, Glasgow G67 9DW. Call 0800 072 7282 or
immediately
Paying for your energy
Everyone can have trouble paying for their energy bills now and then. (open 24 hours).
If you're struggling with your bills, please get in touch as we offer a
range of payment plans to help you. Find out more information at
sse.co.uk/annual-paying-your-bills. If you need to contact your local network operator, call
Priority Service Register 0800 048 3516 or write to
Southern Electric Power Distribution PLC, 1 Forbury Place,
We know that everyone's needs are different. That's why we have our
43 Forbury Rd, Reading RG1 3JH.
Priority Service Register - to give you more help when you need it
most. The scheme provides access to a wide range of services
including bills, statements and letters in an adaptive format (such as If you can't access information on our website or would like a
Braille and large print). We also offer additional support, such as printed copy of any of our statements or procedures, please
password service, help reading your meter and priority in the event write to SSE, PO Box 7506, Perth PH1 3QR.
of power loss. Find out more information at sse.co.uk/annual-psr. We'll arrange for a printed copy to be sent to you.

If things go wrong
If we've disappointed you, just follow these steps:
1. Call us on 0345 071 9507 and we'll do our best to help you. We record some calls to help us improve our service.
2. If you're still unhappy after you've spoken with us, contact our Head of Customer Service Team by calling 0345 071 9853 or email
headofcustomerserviceteam@sse.com. You can also use our online complaint form at sse.co.uk or write to The Head of Customer
Service, SSE, PO Box 7506, Perth PH1 3QR. You can find details of our Complaint Handling procedure at sse.co.uk.
3. If six weeks have passed or we have reached 'deadlock', you can choose to contact Ombudsman Services: Energy. They can carry out a
free independent review on your behalf and any decision they make will be binding on us, but not on you. You can call them on
0330 440 1624, email Enquiry@Ombudsman-Services.org, visit www.ombudsman-services.org or write to PO Box 966, Warrington
WA4 9DF.

Get help with an energy problem

Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you're struggling to pay for
the energy you use. They're the official source of free and independent energy advice and support. Go to www.citizensadvice.org.uk/energy
or call them on 0808 223 1133. Calls are free. You can also get further guidance (called Know Your Rights) at
sse.co.uk/regulatoryinformation.

SSE and Southern Electric are trading names of OVO Electricity Limited. The registered office of OVO Electricity Limited is 1 Rivergate, Temple Quay,
Bristol, BS1 6ED. Registered in England and Wales number 06858121. VAT registration number 333 5830 10. Tax point date 9 March 2021.

Ways to pay
To make payments, set up a To pay by Credit/Debit card For telephone or internet
monthly direct debit or call us on 0345 704 5038. banking use:
manage your account online, visit sort code: 57-40-99
sse.co.uk bank account number: 99183129
You can pay without charge at any Make cheques payable to Please quote 3557231512 as the
Post Office, Nat West Bank, a Southern Electric and write your reference.
branch of your own bank or account number 3557231512 on
Paypoint. Paypoint and some Post the back. Fill in the payment slip
Offices will only accept and send to:
cash. Southern Electric Payment
Centre, PO Box 13, Havant,
PO9 5JB