This document provides troubleshooting steps for an unresponsive touch screen on a Samsung RS80A system. The touch screen does not respond to input. The solution involves resetting the touch screen setup using a USB keyboard. First, the service mode is accessed and the tablet PC settings window is opened. Then the touch screen setup is executed, which will calibrate the touch screen. The user is prompted to touch the screen over 20 times and press enter to complete the reset. Rebooting the system after confirms the touch screen is ready for use.
This document provides troubleshooting steps for an unresponsive touch screen on a Samsung RS80A system. The touch screen does not respond to input. The solution involves resetting the touch screen setup using a USB keyboard. First, the service mode is accessed and the tablet PC settings window is opened. Then the touch screen setup is executed, which will calibrate the touch screen. The user is prompted to touch the screen over 20 times and press enter to complete the reset. Rebooting the system after confirms the touch screen is ready for use.
This document provides troubleshooting steps for an unresponsive touch screen on a Samsung RS80A system. The touch screen does not respond to input. The solution involves resetting the touch screen setup using a USB keyboard. First, the service mode is accessed and the tablet PC settings window is opened. Then the touch screen setup is executed, which will calibrate the touch screen. The user is prompted to touch the screen over 20 times and press enter to complete the reset. Rebooting the system after confirms the touch screen is ready for use.
This document provides troubleshooting steps for an unresponsive touch screen on a Samsung RS80A system. The touch screen does not respond to input. The solution involves resetting the touch screen setup using a USB keyboard. First, the service mode is accessed and the tablet PC settings window is opened. Then the touch screen setup is executed, which will calibrate the touch screen. The user is prompted to touch the screen over 20 times and press enter to complete the reset. Rebooting the system after confirms the touch screen is ready for use.
Software version ALL Category SW Document number 01
- Defective Symptom Symptom ∙ Touch screen does not respond. - Frequency : Always
- Point to be checked. Check point ∙ Run "Pointer" and drag the touch screen by hand to check if the pointer is moving If the pointer moves, there may be an error in “Setup” the touch screen.
- Touch screen “Setup” reset (USB Keyboard is required)
Solution * For more detail information, please see the following page
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Check point Resolution
Run Service Mode Go to window mode, execute “Control Panel”
- Start → “Control Panel” 1
Execute “Tablet PC Settings” Execute “Setup”
※ If error, “Calibrate…” (marked in red) is activated SAMSUNG CONFIDENTIAL
Check point Resolution
⑤ When a message appears on the monitor, install the USB keyboard and press Enter key once. The message will be moved to the touchscreen screen. 2
⑥ Touch the touch screen more than 20 times and ⑦ Touch screen ready to use if you click OK press the enter key of the USB keyboard once to complete the setting SAMSUNG CONFIDENTIAL
Check point Resolution
※ For your information, rebooting the system after completing the touchscreen “Setup” reset will change the settings as shown below
3 SAMSUNG CONFIDENTIAL
Appendix 1 Revision history Rev. Revision status Date 1 Initial release 2021-04-28
