Oksana Pukhaieva Resume

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Oksana Pukhaieva

249 W. 3RD AVE ROSELLE, NJ 07203 | (908) 220-6114 | OKSI22051991@GMAIL.COM

PROFILE
As a customer service professional, I possess exceptional communication skills and a deep understanding of customer and
business needs. With over 7 years of experience in the industry, I have honed my skills in providing excellent customer
service and building strong relationships with clients. I am a quick learner, team player, and able to work efficiently under
pressure. My experience in managing customer expectations, identifying customer needs and providing timely solutions has
resulted in high levels of customer satisfaction and repeat business. I am committed to providing exceptional customer
service to clients and contributing to the success of the company.

SKILLS AND ATTRIBUTES


Fast Learner | Detail Oriented | Time Management | Collaborative | Problem Solving | Attention to Detail | Customer service|

Multi-tasking | Flexibility

TECHNICAL PROFICIENCY
Microsoft Office | Windows based operating systems | Point-of-sale systems

EXPERIENCE
CASHIER, BIEDRONKA, LINDEN, NJ — AUG 2022-FEBRUARY 2023
• Greet customers in a friendly and professional manner, and provide them with information and assistance as needed.

• Accurately process cash, credit, and debit transactions using a cash register or other point-of-sale system.

• Assist customers in locating products and making purchase decisions.

• Maintain accurate inventory of all products to ensure items are in stock.

• Restock shelves and displays with merchandise, and ensure that all products are properly labeled and priced.

• Maintain a clean and organized store environment by keeping shelves and displays tidy, sweeping the floor, and cleaning
up spills or messes.

• Monitor inventory levels and notify management when products are running low.

• Follow all store policies and procedures including those related to safety and security.

• Assist with other duties as needed, such as receiving shipments and stocking the stockroom.

CUSTOMER SERVICE AND SALES REPRESENTATIVE, KODAK, UKRAINE — JAN 2011- DEC 2015
• Serve as first point of contact for customers, providing outstanding service and ensuring customer satisfaction.

• Assist customers with inquiries, product information, and product recommendations.

• Operate POS system and handle cash transactions accurately and efficiently.

• Meet and exceed sales targets by upselling products and promoting add-ons and special offers.

• Manage customer complaints and resolve issues promptly to ensure customer retention.

• Develop and maintain strong relationships with regular customers, increasing their loyalty to the store.
EDUCATION
ZHI Institute | Ukraine -Bachelors in Interior Design

LANGUAGES

• English, Ukrainian, Russian

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