@ Nice chatting with you. Case ID: 101095637554 Here's the transcript of your chat with Apple Support: 5/26/2020, 3:30:46 PM Duration 37 minutes 18 seconds Michael Thanks for contacting Apple Support. My name is Michael. Please give me a moment to look over your information. Michael Hi there, How are you doing today? Naveen Gadela Hi Naveen Gadela Lam doing good Naveen Gadela How are you doing ? Michael Good! I'm glad to hear you are doing well today, looks like you are chatting in about Beats power or battery? Michael Well, thanks ( Michael What's going on? Naveen Gadela Ihave a Beats bluetooth earphones and they don't charge anymore Naveen Gadela | am not able to use them Michael Sure thing, I can definitely understand why you would chat in about that and want to get this resolved for you as quick as possible!Naveen Gadela Sure Naveen Gadela Please go ahead Michael Great - what model Beats are they? Naveen Gadela BeatsX Michael Allright - thank you for providing me with that. Have you already tried resetting them? Here is how : Michael Hold down both the power button and volume down button for 10 seconds. 2When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again. Naveen Gadela The LED doesn't flash at all Naveen Gadela It's not getting charged Michael Ok - then in that case we would want to check into some service options here. What is the serial number? Check the power module near the right earbud and should also be on the box. Naveen Gadela give me 2 mins Michael ‘Sure thing - thank you Naveen Gadela | can't see the serial number on the power module Michael https:/www. beatsbydre.com/support/how-to/find-serial-number Naveen Gadela Ok Naveen Gadela Looks like i got it Naveen Gadela FTTTGBQSH18VMichael Do you by chance have a proof of purchase with the date on it? Naveen Gadela Lam afraid not, | have to look for it Michael \K — if you wouldn't mind searching through your email real quick we can try and get that plugged in. Naveen Gadela Ok Michael Thanks! Naveen Gadela It's not there in email Naveen Gadela Ihave bought it from a store in Hyderabad, Aptronix, Inorbit Mall Michael Ok - do you remember when? Naveen Gadela 2+ yrs back Naveen Gadela Isn't it possible for you guys to find my purchases against my phone number ? Michael OK — yeah if that's the case it's likely not under warranty here. The limited warranty for these headphones as one year. But likely also it's just a battery issue and needs the battery replaced. Where are you located? Naveen Gadela Iwas told that they will be available Michael No not at all Naveen Gadela Hyderabad Michael Alright - thank you for providing me with that. Give me one minute here to check. into some options for you here, Naveen.Naveen Gadela So, i have called the Authorized Service Provider and they are saying that without warranty we wouldn't even look at the problem, and that | have to buy a new one Michael K — if that's the case then we would have to stand by their call on this because the Apple authorized service providers in India are the only options for hardware repairs. We don't have a mail in service there. Naveen Gadela But do you think, instead of changing the battery, you expect to spend again 200$ to buy a new one ? Naveen Gadela So, is that what you call a service ? Michael What | recommended was changing the battery at an Apple Authorized Service Provider if possible. But if they are saying that they can't do that I would try the other one that | mentioned above Naveen Gadela I tried hard reset and it doesn't work Michael Michael Yes. Michael ‘You mentioned that earlier Naveen Gadela Yes Naveen Gadela So, i spend 2008 to buy a product from a company like yours and your service provider is saying that he cannot even look at the problem and suggesting me to buy a new one, so my question is, is this the service you want to provide ? Michael My best recommendation would be contacting the other service provider. As mentioned before in India the Apple authorized service providers they are our only source of hardware repairs so you would have to go through them or call us directly at 000800 1009009 Naveen Gadela How is this call different from this chat ? Naveen Gadela Will it help ?Naveen Gadela Well, thanks for your excellent service Naveen Gadela Have a great day Naveen Gadela Take care Naveen Gadela Bye Michael If there isn't anything else | can help with pertaining to this case I'll go ahead and end the chat here. | hope you have a wonderful day! Take care and thank you for chatting Apple, Naveen. Stay safe Sincerely, Apple Support TM and copyright AIlRights Reserved | Privacy Policy | Support