ANKITHA SG E: vimalkumarm35@gmail.

com
P: +916305901674
A: Chennai, India 600096

❘ PRO FESSIO N A L SUMMA RY ❘ EDUC A TIO N

I am a highly responsive, passionate, and flexible individual Vijayam Science & Arts Degree College
seeking an opportunity to utilize potential and contribute to an Chittoor • 05/2020
organization's growth. I aim to continue developing abilities
Bachelor of Arts: B.COM (Computer
while aligning with the organization's goals Process Associate
Applications & Accounts)
seasoned in coordinating and implementing business process
improvement projects while enhancing effectiveness and Bachelor of Arts: B.COM (Computer
efficiency in support of business goals. Applications & Accounts)

❘ SKILLS

• Financial Analysis
❘ WORK HISTORY • Data Analysis
• Complex problem-Solving
TATA CONSULTANCY SERVICE PVT LTD - Process Associate
• Solid relationship management
Chennai, India • 02/2021 - Current
• Strong & effective communication
• Working in US Mortgage domain, Evaluating and processing. • Analytical Thinking
• Handling and resolving customer queries through emails. • Dispute Resolution
• Collaborated with team to define business requirements for • Idea Development
organizational processes, achieve productivity standards, • Statement Review
and adhere to accuracy standards • Report Analysis
• Evaluated and processed residential mortgage loans :
Ensured legal vesting and completeness of loan documents,
resulting in streamlined loan processing and increased
efficiency.
❘ C ERTIFIC A TIO N S
• email:: Provided prompt and satisfactory solutions, resulting in
• Agile Way of Working Foundation
improved customer satisfaction and reduced escalations.
• Wings Business Skills
• I am Highly Communicated actively and promptly with
• Risk Operation
clients: Sought information and clarifications on process-
• Banking and Financial Services
related issues, ensuring accuracy and timely completion of
• Java Programming
loan applications
• Tally ERP9
• Ensured 100% quality checking for manual forms
processed by other team members: Resulting in error-free
loan processing and improved operational efficiency.
• Determined and recommended methods to ❘ LANGUAGES
implement improvement opportunities.
Telugu

Bilingual or Proficient (C2)

• TCS Prime Maker Armor Award, Q2 FY21-22, in April 2022. Bilingual or Proficient (C2)
• S.T.A.R Performer of the Month' Award in October, 2021
Tamil
and January 2023.
• Received client appreciation for working high priority Advanced (C1)
research within SLA in month of November 2022.
• Received team appreciation for working on high Hindi
volume without missing any SLA in month of February
Advanced (C1)
2023.