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Satya Resume Updated1

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Kanika
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42 views

Satya Resume Updated1

Resume

Uploaded by

Kanika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SATYANARAYANA AAVULA

Email Id: satyaavula.0@gmail.com Mobile No: +918074670024, 8179739880

Carrier Objective:
• To be an associated with progressive and corporate sector which gives scope for
Upgrading efficiency and skills in the latest trends and be a part of the team and
Work dynamically towards the growth of the organization and gain satisfaction
thereof.

SYNOPSIS

• A Competent professional with 6 plus year’s of experience in to Investment banking domain


currently associated with HSBC (Hongkong & Shanghai banking corporation).
• Having Experience on Trade services, Investment banking, wealth Management, Finance &
Business operations.

PROFESSIONAL EXPERIENCE:

Organization: HSBC (Hongkong & Shanghai banking corporation limited).


Period: November 2018 to December 2021.
Process: Investment Banking – Wealth – Trading operations.
Position: SME- Wealth operations.

Task & Duties

• Implemented effective Operations Trading strategies and executed day to day Trading services.
• Ensure that all eligible trades are settled on contractual settlement date.
• Ensure that all cash management trades are properly received and processed.
• Supervised and monitored all insite workflow and pertaining to trade settlements, assisting when
needed.
• Communicated problems to the business lines and ensured proper escalation.
• Ensured departmental standards and deadlines are consistently met.
• Handled record keeping for regular trading activities in the company.
• Liased with training and development and trained 150 new employees.
• Quick catch up with team on daily basis regarding process update and sharing knowledge on
process to be on same page.
• Preparation and Reporting of daily and weekly reports of Stock availability reports & Open trade
report.
• Worked on First direct on calculations which pays the redress to customers for mis-selling
happened through stock & shares.
• Responsible for handling complaints and effectively that redress paid for valid clients.
• Strong knowledge and understanding of martin reports and Rcourtrade.
• Sending Daily and Monthly reports to the management for the GL Activities which we are doing
on daily basis and liaising with internal team to resolve the breaks.
• Working closely with Loans, Settlements and mortgage Departments.
PROFESSIONAL EXPERIENCE:

Organization: HGS (Hindhuja Global Solutions).


Period: January 2016 to September 2018.
Process: US insurance (provider Operations).
Position: Process associate analyst.

Task & Duties

• Researched and resolved billing problems that has been previously missed.
• Worked on appeal till payment received on those claims.
• Worked on denials & resolving issues on timely basis.
• Making decisions with clear authority to write off balance as per guidelines.
• Answering phone calls for insurance information.
• Sending emails to clients if there is any fails and resolving them on daily basis.
• Preparation and Reporting of daily and weekly reports for management
• Reporting all the outstanding breaks to Business Level.
• Preparing and presenting the (Providers Activity Report) on weekly call.
• Identifying improvement areas in process and implementing adequate measures to maximize
customer satisfaction level (minimum escalations from client) and initiatives taken to improve the
existing process with the aim of mitigating risk and reducing the TAT (Turn-around-Time).
• Handle daily call with Onshore and Client Service team to provide an update on disputes and client
issues.
• Preparing and modifying SOPs (Standard Operating Procedures), SLAs (Service Level
Agreement) and getting the same approved by Onshore / client.

ACHIEVEMENTS
• Received many recognitions for providing outstanding service to customers
• Awarded with WOW for continuous outstanding performance.
• Appreciated for taking the initiative to train new associates.
• Reduce the process AHT while giving the ideas.
• A consistent performer in Team& received a cogitator award for giving best ideas on process
improvement.

EDUCATION:

• B.COM (Computers) from Masterji Degree & PG College, KU, Hanamkonda.


• Intermediate (C.E.C) from Vaagdevi Junior College, Hanamkonda.
• SSC from Princeton High School, Hanamkonda.
STRENGTHS:
• Maintaining smooth interpersonal relations
• Positive thinking and self confidence
• Adaptable to any kind of work atmosphere
• Quick Learner and Team Building.

INTERESTS:
• Cricket
• Bowling.

PERSONAL PROFILE
Father’s Name : Satyanarayana Aavula
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Languages Known : English, Telugu & Hindi.

Date:
Place: (SATYANARAYANA AAVULA)

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