Case Study-Personality

Case Study: Personality Clash!
And Managing Teams
Anju and Ria for two sisters and the daughter of MR. O.P.Sharma and Sharma. Mr. Sharma is a well
known advocate practising in Surat, (Gujarat State), while Shama Sharma is a housewife. Right from
childhood the two sisters had shown different personality traits. Anju was an introvert, quite didn’t
express much and was always involved in doing her own things. By contrast Ria was a typical
extrovert always speaking her mind, bubbling with enthusiasm; sociable. Though Ria was usually the
centre of attraction at social events and gatherings, Mr. and Mrs. Sharma never differentiated or
favoured any one child. Mr. Sharma was very busy in his professional life and so management of the
house and family was totally Mrs. Sharma’s priority concern.
Mrs. Sharma was very clear in her belief that if one wants anything, nothing is impossible and also
nothing can come in the way of achieving that something. Mrs. Sharma was responsible in shaping her
children’s’ aspirations. She always encouraged her daughters to pursue their dreams by overcoming
obstacles. Anju completed her M.Sc. in Microbiology and left for the US to study as a research scholar
in her area of specialisation. Ria after graduation did her MBA from one of the premier institutes and
through campus recruitment was placed in MNA ‘TCOLEE Ltd’. This company also had a
competitive culture which suited Ria’s personality. Her former colleagues used to say Ria was
unafraid to speak her mind and always had an inner drive to seek greater responsibilities and
promotions. Recognising her talent the company promoted her as a team facilitator, within one and a
half year and sent her to their Singapore branch where 150 persons were employed. Within a few
months in her new positions ria realised that her immediate superior Rajesh’s personality was very
different from her former boss. Rajesh believed that situations determined behaviour and in case of
situational requirement would hire persons at radon and then structure the situation accordingly. As a
result, Ria noticed that members of one of her team were finding it difficult to work together. She
realised that it was a classic case of personality conflict as they (team members) didn’t like each other
and this could prove to be disruptive.
Ria called the team members and gave them a time frame within which they had to work things out.
She was very firm when she spoke to the team members. ‘I have communicated to you all about the
problems your behaviour is causing, but I hope you realise that the work has to be completed in the
required time irrespective of how you get along’. But even after another six months, Ria realised that
the team was still not working well together, the productivity was inadequate and the morale was also
low. Ria thought, I know I have to do something because it is affecting their work. After a lot of
introspection, Ria decides that the best way of solving the problem was by simply dissolving the team
and placing its members elsewhere rather than trying to determine who was right or wrong.
Questions for discussion:
1. What could be the key determinants involved in shaping Ria’s personality?
1
There could be several key determinants involved in shaping Ria's personality, including
genetic factors, early childhood experiences, parental upbringing, social and cultural
environment, and personal choices and experiences. Ria's extroverted nature, drive to seek
greater responsibilities and promotions, and ability to speak her mind could be a result of a
combination of these factors.
2. There is a popular saying ‘when the going gets tough, the tough get going’. In Ria’s case,
what for the implications of the goal orientation exhibited and why?
The goal orientation exhibited by Ria implies that she is determined to achieve her objectives
despite facing challenges or setbacks. This trait could have several implications, such as
increased resilience, persistence, and adaptability in the face of adversity. Ria's goal
orientation also suggests that she is motivated to achieve success and may be willing to take
risks to attain her goals. However, this trait may also lead to a high level of stress or burnout if
the goals are unattainable or the challenges are too great.
3. If you for asked to select candidates for developing a team at Ria’s office, what traits will you
look out for in perspective employees? Why?
When selecting candidates for developing a team at Ria's office, some of the traits that could
be looked for include strong communication and interpersonal skills, flexibility and
adaptability, problem-solving abilities, teamwork and collaboration skills, and a positive
attitude. These traits are important because they can contribute to a positive work
environment, effective team collaboration, and successful completion of tasks and projects.
Additionally, candidates with a willingness to learn and improve can bring fresh ideas and
perspectives to the team and help drive innovation and growth.
Source: Organisational behaviour (Text and Cases) by Suja Nair Pg.153

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Case Study: Personality Clash!

And Managing Teams

Questions for discussion:

1. What could be the key determinants involved in shaping Ria’s personality?

Source: Organisational behaviour (Text and Cases) by Suja Nair Pg.153

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