Harriet+Kemunto CV WORD
Harriet+Kemunto CV WORD
Harriet+Kemunto CV WORD
CAREER OBJECTIVE
To work in a dynamic, changing and challenging environment that requires
professionalism, hard work, creativity, innovation, teamwork: an environment that
embraces technology and provides opportunities for career advancement.
PERSONAL PROFILE
I am a hardworking individual. I am a woman of integrity and a natural leader. I am self-
driven and work well with others. I am also customer friendly and able to build repur with
individuals well. I learn quickly and can adjust to change easily. I endeavor to gain
experiences that will better me as an individual, build those around me and better the
company I am working for.
I aim to achieve high career growth through a continuous learning process and keep myself
dynamic, visionary and competitive with the global industrial changes.
Personal Details:
Date of Birth: 27th December 1993
Gender: Female
Nationality: Kenyan.
Religion: Christian.
PROFESSIONAL EXPERIENCE
Payments Officer
Equity Bank (K) Limited, September 2021 to Date:
Worked to address all customer concerns in a timely and effective manner.
Developed successful tactics to sell products and services to customers.
Effectively engaged and assisted walk-in customers as well as doing door to door
customer visitations.
Worked to understand the needs of the customers.
Provided high quality customer service to customers.
Reporting and reconciliation of e-Banking transactions( SMS banking, mobile
banking, internet banking) and card products( ATM, POS, Visa, Master card)
Support process improvement and digitalization within the department process.
Participating in testing during upgrading e-Banking and card systems.
Escalate payment issues where necessary to the point of resolution
Responding to customer enquiry of bank products and services and ensuring
delivery and in good quality and manner.
Address customer concerns both via phone, email or online chat systems, assist
them and relay customer feedback to department within the company.
Flexibility and adaptability to handle various tasks and deadlines effectively.
Sales Representative
FossilCote Limited August 2019- June 2021
Generated Leads and answered customers' questions regarding products, prices and
availability.
Achieved high sales percentage with consultative value focused customer service
approach.
Pitched products to potential clients in the market.
Demonstrated company standards in selling, customer service and visual
merchandising.
Recommended products to customers, based on customers' needs and interests
Answered customers' questions about products, prices, availability, product uses,
and credit terms.
Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
Performed administrative duties, such as preparing sales budgets and reports,
keeping sales records, and filing expense account reports.
Intern
Evergreen Crops Ltd April-July 2016
Recording proper dating procedures for post harvested horticultural crops such as
sage, chives, basil, oregano etc.
Developed knowledge about products and sales items from production to ready
market.
Prioritized record keeping tasks an up-to-date production data that is in a systematic
and chronological manner.
Warehouse Supervision
Please feel free to contact the under mentioned regarding my competence, work ethic,
performance and / or any other aspect with respect to me: -