2024 Resume

Kassandra Cordova
McAllen, TX 78504
cordovakassandra1@gmail.com
+1 956 533 1577
Dedicated and focused professional with a proven track record of excelling in task prioritization,
deadline management, and goal achievement. Graduating with a bachelor's degree in Organizational
Management in Spring 2024, I bring excellent organizational skills, efficient time segmentation, and
strong communication abilities. Adaptable and quick to learn, I have valuable experience in client
relationships, records keeping, and data entry.
Willing to relocate: Anywhere

Authorized to work in the US for any employer
Work Experience
Customer Care Representative

Maximus - Edinburg, TX
April 2023 to Present
Responding to inbound calls from individuals inquiring about the status of state-funded benefits, including
SNAP and Medicaid. Offering detailed case information and assisting callers with accurate details on
agency requests, reasons for denials, and eligibility policies. Prioritizing exceptional customer service
and effective call handling, ensuring assistance in reporting changes and providing timely case updates.
Consistently following system-guided instructions to maintain a high standard of service in every
interaction. Demonstrated my time management skills by maintaining a 98% adherence to daily work
schedules, and demonstrated competency in call resolution by maintaining an average call time of 8
minutes.
Private Caregiver
CareLinx - McAllen, TX
October 2022 to April 2023
As a dedicated Independent At-Home Caregiver, I meticulously attend to patients during scheduled times,
adhering to personalized care plans to ensure comprehensive support. Beyond meeting patients' needs,
I enhance the overall living environment for families. My responsibilities include facilitating travel to
medical appointments, assisting with shopping, organizing homes, preparing nutritious meals, managing
blood pressure, administering medications, and addressing individual requests and needs. Certified in
CPR and equipped with specialized training, I provide compassionate care to individuals coping with
diverse medical diagnoses, including but not limited to Diabetes, Alzheimer’s, Parkinson’s, and more.
Property Manager Representative

Michael Harms Construction - McAllen, TX
May 2022 to October 2022
As a proactive Property Manager Representative, my responsibilities extended to showcasing and
effectively marketing properties, managing the leasing process, and overseeing financial transactions.
I meticulously reviewed applications and lease contracts, ensuring alignment with both parties'
expectations. Proficiently collected monthly rent for residential and commercial properties, meticulously
recorded transactions in Quickbooks, and diligently tracked late payments, issuing notices and handling
evictions when necessary.
Beyond financial management, I streamlined administrative tasks by handling mail, organizing expenses,
and overseeing utility payments for all commercial and residential properties. I efficiently coordinated
maintenance activities for both in-unit and external needs, ensuring prompt resolutions. Additionally,
I played a key role in new construction projects, preparing quotes from material vendors. Each week,
I managed vendor checks and maintenance payroll, maintaining meticulous records for income, tax
purposes, and comprehensive tenant documentation.
Assistant Property Manager/Leasing Agent

Sky Blue Management - McAllen, TX
May 2021 to July 2021
In my role as a Leasing Specialist, I harnessed the power of leading marketing platforms such as Zillow and
Apartments.com, along with property databases like Yardi and Bluemoon, to optimize the leasing process
across the vibrant regions of Edinburg and Weslaco, TX. Engaging with potential renters, I conducted
thorough discussions about unit features and tenant requirements, providing a personalized approach
to address their specific needs and preferences.
From the initial contact through the move-in date, I ensured a seamless experience for prospective
tenants. This involved disseminating comprehensive information, facilitating deposit collection, and
serving as a reliable point of contact for any inquiries or concerns. My commitment to delivering
exceptional service extended beyond the transactional aspects, emphasizing clear communication and
attentiveness to foster a positive leasing journey for every tenant.
QUALITY ASSURANCE CLERK

Hanesbrands - Pharr, TX
February 2019 to March 2020
In my role as the Quality Assurance Clerk for a sports gear warehouse, I held a pivotal position overseeing
the entire quality assurance department. My responsibilities encompassed a spectrum of tasks aimed at
ensuring the excellence of our textile products. This included conducting meticulous random inspections
of incoming merchandise, utilizing my keen eye for detail to identify and report any quality issues
promptly. A significant aspect of my role involved extensive data management. Utilizing software I
diligently engaged in daily data entry, systematically recording and analyzing information to create
comprehensive reports and spreadsheets detailing the status of on-hand merchandise. This analytical
approach not only facilitated real-time insights into inventory quality but also played a crucial role in
shaping strategic decisions within the warehouse. I maintained a proactive communication channel with
the factories from which we sourced our products. My commitment to quality extended to reporting and
collaborating on resolving any identified issues, ensuring a feedback loop that contributed to continuous
improvement in the manufacturing process.
COLOR CONSULTANT
SEPHORA - McAllen, TX
August 2016 to February 2019
In my capacity as a Color Consultant, my primary focus was on leveraging extensive product knowledge to
enhance customer interactions. I went beyond providing accurate product information, actively engaging
with clients to understand their unique preferences. This allowed me to expertly match and upsell
products, creating a tailored in-store experience that not only met individual needs but exceeded
expectations. By fostering personalized connections and consistently showcasing a deep understanding
of our product range, I contributed to building lasting customer loyalty. This emphasis on product
expertise and customer satisfaction was integral to achieving both individual sales targets and cultivating
a dedicated clientele.
Education
Associate of Applied Science in Organizational Management

South Texas College - McAllen, TX
August 2019 to Present
DIPLOMA
McAllen Highschool - McAllen, TX
2011
Skills
• Receptionist
• Filing (2 years)
• Data Entry (2 years)
• Customer Service Skills (8 years)
• Night Audit
• Spanish (10+ years)
• Organizational Skills
• Microsoft Office (3 years)
• Outlook
• Clerical (2 years)
• Quality Assurance
• Store Management Experience
• Sales Experience
• Warehouse Experience
• Word Processing
• Writing Skills
• Account Management
• Typing
• Social media management
• Property Leasing
• Property Management
• QuickBooks
• Google Docs
• Google Suite
• Administrative experience
• Communication skills
• Time management
Certifications and Licenses
CPR
Acquired 10-13-2022.
Assessments
Administrative support professional fit — Proficient

May 2021
Measures the traits that are important for successful administrative support professionals
Full results: Proficient
Front desk agent (hotel) — Proficient

February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Managing accounts in QuickBooks — Proficient

May 2022
Using QuickBooks software to manage business financials
Written communication — Proficient

July 2022
Best practices for writing, including grammar, style, clarity, and brevity
Work style: Reliability — Proficient

April 2022
Tendency to be reliable, dependable, and act with integrity at work
Management & leadership skills: Planning & execution — Proficient

July 2022
Planning and managing resources to accomplish organizational goals
Legal skills — Proficient

May 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in
a legal setting
Data entry: Attention to detail — Proficient

September 2022
Maintaining data integrity by detecting errors
Verbal communication — Proficient

September 2022
Speaking clearly, correctly, and concisely
Spreadsheets with Microsoft Excel — Proficient

November 2021
Knowledge of various Microsoft Excel features, functions, and formulas
Administrative assistant/receptionist — Proficient

December 2021
Using basic scheduling and organizational skills in an office setting
Bookkeeping — Proficient
May 2022
Calculating and determining the accuracy of financial data
Customer focus & orientation — Proficient

May 2021
Responding to customer situations with sensitivity
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

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2024 Resume

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Kassandra Cordova

Willing to relocate: Anywhere

Customer Care Representative

Property Manager Representative

Assistant Property Manager/Leasing Agent

QUALITY ASSURANCE CLERK

Associate of Applied Science in Organizational Management

Administrative support professional fit — Proficient

Front desk agent (hotel) — Proficient

Managing accounts in QuickBooks — Proficient

Written communication — Proficient

Work style: Reliability — Proficient

Management & leadership skills: Planning & execution — Proficient

Legal skills — Proficient

Data entry: Attention to detail — Proficient

Verbal communication — Proficient

Spreadsheets with Microsoft Excel — Proficient

Administrative assistant/receptionist — Proficient

Customer focus & orientation — Proficient

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