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    Eric Slaton: Work Experience

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    Alexa Burridge
    Eric Slaton is a disciplined and self-motivated worker seeking a challenging role that values relationship building. He has over 10 years of experience in technical support, customer service, marketing, and management roles. Most recently, he was a Technical Support Supervisor overseeing a team of 8-10 members and ensuring issues were resolved promptly. He is proficient in Microsoft Office, customer service, problem solving, and supervisory skills.

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    Eric Slaton: Work Experience

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    Alexa Burridge
    73 views4 pages
    Eric Slaton is a disciplined and self-motivated worker seeking a challenging role that values relationship building. He has over 10 years of experience in technical support, customer service, marketing, and management roles. Most recently, he was a Technical Support Supervisor overseeing a team of 8-10 members and ensuring issues were resolved promptly. He is proficient in Microsoft Office, customer service, problem solving, and supervisory skills.

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    Resume Eric Slaton

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    Eric Slaton is a disciplined and self-motivated worker seeking a challenging role that values relationship building. He has over 10 years of experience in technical support, customer service, marketing, and management roles. Most recently, he was a Technical Support Supervisor overseeing a team of 8-10 members and ensuring issues were resolved promptly. He is proficient in Microsoft Office, customer service, problem solving, and supervisory skills.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    73 views4 pages

    Eric Slaton: Work Experience

    Uploaded by

    Alexa Burridge
    Eric Slaton is a disciplined and self-motivated worker seeking a challenging role that values relationship building. He has over 10 years of experience in technical support, customer service, marketing, and management roles. Most recently, he was a Technical Support Supervisor overseeing a team of 8-10 members and ensuring issues were resolved promptly. He is proficient in Microsoft Office, customer service, problem solving, and supervisory skills.

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    Eric Slaton

    Houston, TX 77077
    ericslaton3_4no@indeedemail.com
    832-605-3742

    A disciplined and self-motivated hard worker seeking a challenging work environment that values and
    utilizes strong relationship building skills.

    Authorized to work in the US for any employer

    Work Experience

    Technical Support Supervisor


    Ovvi, LLC - Houston, TX
    September 2020 to March 2021
    • Managed a technical support team of 8-10 members.
    • Oversaw our Support Ticketing System and followed up with the technical support to ensure tickets
    were being closed out within a 72-hour period.
    • Created monthly shift schedule for the technical support team
    • Provided customer support and software training on a daily basis for all current and new hires on the
    support team.
    • Handled escalated issues by being the liaison between the technical support team and the development
    team.

    VP of Support
    Unified Commerce Company - Houston, TX
    September 2018 to March 2020
    • Handled Support Ticketing System for all clients using our web management services as well as on
    going phone support.

    • Generated sales for new on coming business through cold calling and cold emailing.
    • Handled projects from onboarding to launch including configuring website using company credentials.

    Website Development Consultant


    Xpanding US - Houston, TX
    February 2017 to August 2018
    • Consulting with small to medium sized businesses on how to develop an online presence.
    • Networking with a variety of individuals from different industries to create referral business for both
    my company and whoever refers business over to our company.

    Collector/Account Manager
    Greenberg, Grant, & Richards - Houston, TX
    February 2016 to November 2016
    Assisted businesses in resolving their bad debt issues using a variety of arbitration techniques.
    • Managed accounts for businesses across a multitude of industries that were in need of collection
    services. Developed new business accounts through cold calling, warm leads, and client referrals.
    General Manager
    REDeGOLF Indoor Golf Club - Houston, TX
    March 2014 to October 2015
    Supervised multiple employees, scheduled and led team meetings, and handled all inventory and
    purchasing needs.
    • Marketed and managed on-site events, including coordinating with customers and third party vendors.

    Legal Assistant/Credit Analyst


    Radack & Borunda, P.C - Houston, TX
    June 2012 to February 2014
    Consulted with clients regarding credit repair strategies and assisted in improving client credit scores by
    seeking to remove liens, judgements, and collection requests.
    • Provided administrative support to attorneys, including reviewing, formatting, filing, and mailing legal
    documents.

    Education

    B.A. in Marketing
    University of Texas at San Antonio - San Antonio, TX
    December 2011

    Skills
    • Microsoft Office (10+ years)
    • Zendesk (2 years)
    • QuickBooks (1 year)
    • Account Management (5 years)
    • Technical Support
    • Software troubleshooting
    • B2B
    • Customer support
    • Help desk
    • B2B marketing
    • Marketing
    • Google Analytics
    • Events Management
    • WordPress
    • Search Engine Optimization (SEO)
    • Troubleshooting
    • E-commerce
    • Email marketing
    • Presentation skills
    • MailChimp
    • Windows
    • Analytics
    • Management
    • Google Docs
    • Management
    • CRM software
    • Typing
    • Digital Marketing
    • Blogging
    • Desktop administration
    • Management
    • Management
    • IT support
    • Business development
    • Project management
    • Social media management
    • B2B sales
    • Inside sales
    • Google Suite
    • Customer relationship management
    • Business management
    • Office manager experience
    • Personal assistant experience
    • Shipping & receiving
    • Warehouse experience
    • Order entry
    • Management

    Certifications and Licenses

    driver's license

    Assessments

    Problem Solving — Expert


    March 2020
    Measures a candidate's ability to analyze relevant information when solving problems
    Full results: Expert

    Sales Skills — Highly Proficient


    August 2020
    Influencing and negotiating with customers
    Full results: Highly Proficient

    Attention to Detail — Highly Proficient


    September 2020
    Identifying differences in materials, following instructions, and detecting details among distracting
    information
    Full results: Highly Proficient

    Data entry: Accuracy — Expert


    March 2021
    Entering data quickly and accurately
    Full results: Expert

    Working with MS Word documents — Highly Proficient


    March 2021
    Knowledge of various Microsoft Word features, functions, and techniques
    Full results: Highly Proficient

    Customer service — Highly Proficient


    March 2021
    Identifying and resolving common customer issues
    Full results: Highly Proficient

    Verbal communication — Highly Proficient


    March 2021
    Speaking clearly, correctly, and concisely
    Full results: Highly Proficient

    Customer service manager — Highly Proficient


    March 2021
    Managing customer service representatives and resolving customer issues
    Full results: Highly Proficient

    Search engine optimization — Highly Proficient


    March 2021
    Interpreting online website performance metrics and understanding search engine optimization tactics
    Full results: Highly Proficient

    Supervisory skills: Motivating & assessing employees — Highly Proficient


    March 2021
    Motivating others to achieve objectives and identifying improvements or corrective actions
    Full results: Highly Proficient

    Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
    development in any professional field.

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