Cloud-376-RFP KAMAL SIDHU

CLOUD TECHNOLOGY AND RELATED PROFESSIONAL SERVICES
REQUEST FOR PROPOSALS NUMBER: #2021-376
Request for Proposals Issued On: June 22, 2021
Proponent’s Information & OTP Demonstration Session: 2:00 pm on June 29, 2021
Proponent’s Deadline for Questions: 5:00 pm on July 8, 2021
Proponent’s Deadline for Questions Pertaining to Issued Documents: 5:00 pm on July 21, 2021
Revised Closing Date: 2:00:00 pm on August 24, 2021 local time in Toronto, Ontario, Canada
All times specified in this RFP timetable are local times in Toronto, Ontario, Canada.
Please refer to Section 4.1.1 for the complete RFP timetable.
OECM shall not be obligated in any manner to any proponent whatsoever until a written agreement has been duly
executed with a supplier.
Cloud Technology and Related Professional Services RFP #2021-376 Page 1 of 62

TABLE OF CONTENTS
PART 1 – INTRODUCTION ........................................................................................................................................... 5

1.1 Objective of this RFP ....................................................................................................................................... 5
1.2 CSP and Reseller/Dealer Status ...................................................................................................................... 5
1.3 Project Background and Historical Spend........................................................................................................ 5
1.4 Project Advisory Committee............................................................................................................................. 6
1.5 Overview of OECM .......................................................................................................................................... 6
1.6 Use of OECM Master Agreements .................................................................................................................. 7
1.7 The Ontario Broader Public Sector Procurement Directive .............................................................................. 7
1.8 Trade Agreements ........................................................................................................................................... 7
1.9 Rules of Interpretation...................................................................................................................................... 7
PART 2 – THE DELIVERABLES................................................................................................................................... 9
2.1 Description of Deliverables ............................................................................................................................ 10
2.2 Category A: Cloud Computing Technology .................................................................................................... 10
2.2.1.1 Storage .......................................................................................................................................................... 11
2.2.1.2 Virtual Machine .............................................................................................................................................. 11
2.2.1.3 Virtual Network .............................................................................................................................................. 12
2.3 Category B: Professional Services ................................................................................................................ 15
2.4 Order Management ........................................................................................................................................ 15
2.4.1 Minimum Order .............................................................................................................................................. 16
2.4.2 Order Acknowledgement ............................................................................................................................... 16
2.4.3 Order Changes and/or Cancellation .............................................................................................................. 16
2.4.4 Electronic Commerce..................................................................................................................................... 16
2.5 Invoicing......................................................................................................................................................... 16
2.5.1 Payment Terms and Methods ........................................................................................................................ 16
2.5.2 Electronic Funds Transfer .............................................................................................................................. 16
2.6 Support to Customers .................................................................................................................................... 17
2.6.1 Transition ....................................................................................................................................................... 17
2.6.2 Incentive to Customers .................................................................................................................................. 17
2.7 Environmental and Sustainability Considerations .......................................................................................... 18
2.8 Social Procurement........................................................................................................................................ 18
2.9 Licenses, Right to Use and Approvals ........................................................................................................... 18
2.10 Workplace Hazardous Material Information System ...................................................................................... 18
2.11 Accessibility for Ontarians with Disability Act ................................................................................................. 18
PART 3 – EVALUATION OF PROPOSALS ................................................................................................................ 20
3.1 Stages of Proposal Evaluation ....................................................................................................................... 20
3.2 Stage I – Review of Qualification Responses (Pass/Fail) for all CSPs .......................................................... 20
3.2.1 Authorized Reseller Letter ............................................................................................................................. 20
3.3 Stage II – Technical Response for all CSPs .................................................................................................. 21
3.4 Stage III – Commercial Response per CSP ................................................................................................... 22
3.5 Stage IV – Cumulative Score ......................................................................................................................... 24
3.6 Stage V – Tie Break Process ......................................................................................................................... 25
3.7 Stage VI – Negotiations ................................................................................................................................. 25
3.8 Stage VII – Master Agreement Finalization.................................................................................................... 25
PART 4 – MASTER AGREEMENT STRUCTURE AND MANAGEMENT ................................................................... 26
4.1 Master Agreement Structure .......................................................................................................................... 26
4.1.1 No Contract until Execution of Written Master Agreement ............................................................................. 26
4.1.2 Customer’s Usage of Master Agreements ..................................................................................................... 26
4.1.3 No Guarantee of Volume of Work or Exclusivity of Master Agreement .......................................................... 27
4.2 Rates………….. ............................................................................................................................................. 27
4.2.1 Travel Expenses ............................................................................................................................................ 28
4.2.2 Optional Rate Refresh ................................................................................................................................... 28
4.2.3 Optional Process to Add other Products and Related Services ..................................................................... 29
4.2.4 Pricing Audit and Management ...................................................................................................................... 30
4.2.5 OECM Geographical Zones ........................................................................................................................... 30
4.2.6 OECM Cost Recovery Fee ............................................................................................................................ 30
4.2.7 Financial Administration Act Section 28 ......................................................................................................... 31
4.2.8 Saving Calculation ......................................................................................................................................... 32
4.3 Master Agreement Management Support to OECM ...................................................................................... 32
4.3.1 Master Agreement Award and Launch........................................................................................................... 32
4.3.2 Promoting OECM Master Agreements........................................................................................................... 33

4.3.3 Supplier’s Performance Management Scorecard .......................................................................................... 33
4.3.4 OECM’s Supplier Recognition Program ......................................................................................................... 33
4.3.5 Reporting to OECM........................................................................................................................................ 34
PART 5 – TERMS AND CONDITIONS OF THE RFP PROCESS ............................................................................... 35
5.1 General Information and Instructions ............................................................................................................. 35
5.1.1 RFP Timetable ............................................................................................................................................... 35
5.1.2 Proponent’s Information and OTP Demonstration Session............................................................................ 36
5.1.3 Proponent to Follow Instructions .................................................................................................................... 36
5.1.4 OECM’s Information in RFP Only an Estimate .............................................................................................. 36
5.1.5 Proponent’s Costs ......................................................................................................................................... 36
5.2 Communication after RFP Issuance .............................................................................................................. 36
5.2.1 Communication with OECM ........................................................................................................................... 36
5.2.2 Proponent to Review RFP ............................................................................................................................. 37
5.2.3 Proponent to Notify ........................................................................................................................................ 37
5.2.4 All New Information to Proponents by way of Addenda ................................................................................. 37
5.3 Proposal Submission Requirements .............................................................................................................. 38
5.3.1 General .......................................................................................................................................................... 38
5.3.2 Proposal in English ........................................................................................................................................ 38
5.3.3 Proposal Submission Requirements .............................................................................................................. 38
5.3.4 Other Proposal Considerations ...................................................................................................................... 39
5.3.5 Proposal Receipt by OECM ........................................................................................................................... 39
5.3.6 Withdrawal of Proposal .................................................................................................................................. 39
5.3.7 Amendment of Proposal on OTP ................................................................................................................... 39
5.3.8 Completeness of Proposal ............................................................................................................................. 39
5.3.9 Proposals Retained by OECM ....................................................................................................................... 40
5.3.10 Acceptance of RFP ........................................................................................................................................ 40
5.3.11 Amendments to RFP...................................................................................................................................... 40
5.3.12 Proposals will not be Opened Publicly ........................................................................................................... 40
5.3.13 Clarification of Proposals ............................................................................................................................... 40
5.3.14 Verification of Information .............................................................................................................................. 40
5.3.15 Proposal Acceptance ..................................................................................................................................... 40
5.3.16 RFP Incorporated into Proposal ..................................................................................................................... 40
5.3.17 Exclusivity of Contract.................................................................................................................................... 41
5.3.18 Substantial Compliance ................................................................................................................................. 41
5.3.19 No Publicity or Promotion .............................................................................................................................. 41
5.4 Negotiations, Timelines, Notification and Debriefing ...................................................................................... 41
5.4.1 Negotiations with Preferred Proponent .......................................................................................................... 41
5.4.2 Failure to Execute a Master Agreement......................................................................................................... 41
5.4.3 Master Agreement ......................................................................................................................................... 42
5.4.4 Notification to Other Proponents .................................................................................................................... 42
5.4.5 Debriefing ...................................................................................................................................................... 42
5.4.6 Bid Dispute Resolution................................................................................................................................... 42
5.5 Prohibited Communications, and Confidential Information ............................................................................ 42
5.5.1 Confidential Information of OECM ................................................................................................................. 42
5.5.2 Confidential Information of the Proponent...................................................................................................... 43
5.5.3 Proponent’s Submission ................................................................................................................................ 43
5.5.4 Personal Information ...................................................................................................................................... 43
5.5.5 Non-Disclosure Agreement ............................................................................................................................ 43
5.5.6 Freedom of Information and Protection of Privacy Act ................................................................................... 43
5.5.7 Intellectual Property ....................................................................................................................................... 44
5.6 Reserved Rights and Governing Law of OECM ............................................................................................. 44
5.6.1 General .......................................................................................................................................................... 44
5.6.2 Rights of OECM – Proponent ........................................................................................................................ 45
5.6.3 No Liability ..................................................................................................................................................... 46
5.6.4 Assignment .................................................................................................................................................... 46
5.6.5 Entire RFP ..................................................................................................................................................... 46
5.6.6 Priority of Documents..................................................................................................................................... 46
5.6.7 Disqualification for Misrepresentation ............................................................................................................ 46
5.6.8 References and Past Performance ................................................................................................................ 46
5.6.9 Cancellation ................................................................................................................................................... 47
5.6.10 Competition Act ............................................................................................................................................. 47
5.6.11 Trade Agreements ......................................................................................................................................... 47

5.6.12 Governing Law ............................................................................................................................................... 47
APPENDIX A – DEFINITIONS..................................................................................................................................... 48
APPENDIX B – FORM OF MASTER AGREEMENT ................................................................................................... 53
APPENDIX C – COMMERCIAL RESPONSE .............................................................................................................. 54
APPENDIX D – PERFORMANCE MANAGEMENT SCORECARD ............................................................................ 55
APPENDIX E – OECM GEOGRAPHICAL ZONES ..................................................................................................... 57
APPENDIX F – REPORTING REQUIREMENTS......................................................................................................... 58
APPENDIX G – CODE OF CONDUCT ........................................................................................................................ 59
APPENDIX H – OECM SCHOOL BOARD, COLLEGE AND UNIVERSITY CUSTOMERS IN ONTARIO .................. 61
APPENDIX I – CSP AUTHORIZED RESELLER LETTER .......................................................................................... 62

PART 1 – INTRODUCTION
This non-binding Request for Proposals (“RFP”) is an invitation to obtain Proposals from qualified Proponents (Cloud
Service Providers (CSP) or their Resellers) for Cloud Computing Technology (“Products”) and Related Professional
Services (“Services”) as described in Part 2 – The Deliverables.
OECM Customers’ Cloud requirements vary. In some cases, Customers want to purchase all Products by the same
Cloud Service Provider (“CSP”), and in other cases, they want to purchase Products manufactured by a variety of
CSPs.
The Proponent must be a CSP or an Authorized Reseller for proposed CSP.
OECM intends to award up to two (2) Master Agreements per proposed CSP for Category A – Cloud Computing
Technology and up to three (3) Master Agreements for Category B – Related Professional Services, with an initial Term
of the Master Agreement (“Term”) of three (3) years with an option in favour of OECM to extend the Term on the same
terms and conditions for up to two (2) additional periods of up to two (2) year each.
The Proponent may submit a Proposal for one (1) or both Categories. Each Category will be evaluated, scored and
awarded independently.
This RFP is issued by OECM.
1.1 Objective of this RFP
The objective of this RFP includes, but is not limited to provide:
(a) A wide range of quality Products and Services at competitive pricing to all Customers;
(b) Excellent customer service and timely delivery to all Customers across Ontario;
(c) Provide Customers with professional and responsive Customer support and account management;
(d) Streamline the Customer’s process to procure by providing access to Products and Services through the
resulting Master Agreements from this RFP; and,
(e) Reduce the costs of associated competitive procurement processes on an ongoing basis (i.e., fewer
competitive procurement documents issued by Customers); and;
(f) Detailed, accurate and punctual spend reports to OECM.
1.2 CSP and Reseller/Dealer Status
The Proponent must be a CSP or an authorized reseller of the proposed CSP for Category A.
During the Term, if the Supplier is a reseller, it must maintain CSP authorized reseller status and provide proof
of its status upon OECM’s request as per RFP section 3.2.1. The Supplier must advise OECM of any changes
to its reseller status within thirty (30) days of such change.
1.3 Project Background and Historical Spend
OECM’s first Cloud Technology request for proposal; (RFP) was in 2014 which resulted in awarding three (3)
agreements of which 2 two generated cumulative spend of over 1.67 Million dollars. This project is the second-
generation RFP for Cloud Computing Technology and Related Professional Services which includes a
technical evaluation phase in addition to commercial evaluation phase. Please refer to Part 3 – Evaluation of
Proposals for further details. With Service delivery at the top of mind, the inclusion of Related Cloud
Professional Services will also be a Deliverable in this RFP.
OECM currently has Cloud Technology agreements in place with two (2) suppliers that will expire on May 12,
2022. There are presently seventeen (17) unique customers using these existing OECM Cloud Technology
agreements:
(a) Six (6) School Boards;

(b) Three (3) Colleges;
(c) Three (3) Universities; and,
(d) Five (5) other organizations.
Purchases through these existing agreements from June 2016 to March 2021, were approximately one million
seven hundred twenty five thousand one hundred forty five dollars ($1,725,145).
Customers using OECM’s current agreement are not, in any way, obligated to participate in any Master
Agreement resulting from this RFP.
1.4 Project Advisory Committee
The following stakeholders were involved with the development of the requirements set out in this RFP:
(a) Grand River Hospital;
(b) Lakehead University;
(c) George Brown College;
(d) City of Hamilton;
(e) Limestone DSB;
(f) Centennial College; and,
(g) Cambrian College.
The above stakeholders are not, in any way, committed to participating in the Master Agreement (s) resulting
from this RFP.
1.5 Overview of OECM
OECM is a trusted not-for-profit partner for Ontario’s education sector, Broader Public Sector (“BPS”) entities,
Provincially Funded Organizations (“PFO”), Crown Corporations, and other not-for-profit organizations. OECM
offers a comprehensive choice of collaboratively sourced and competitively priced products and services
through its Marketplace, the goal of which is to generate savings, choice and service for its Customers.
Recognizing the power of collaboration, OECM is committed to fostering strong relationships with both
Customers and suppliers by:
(a) Actively sourcing products and services in an open, fair, transparent and competitive manner, compliant
with BPS Procurement Directive and applicable trade agreements;
(b) Establishing, promoting and managing product and service agreements used throughout
its Customer community;
(c) Supporting Customers’ access and use of OECM agreements through analysis, reporting and the
development of tools, guides, and other materials;
(d) Effectively managing supplier contract performance while harnessing expertise and innovative ideas, to
drive continuous improvements through a Supplier Relationship Management program;
(e) Promoting OECM’s Supplier Code of Conduct, based on its core values, to ensure that all supplier
partners adhere to a set standard when conducting business with OECM and its Customers resulting in
continuous, long-term success; and,
(f) Supporting supplier partners through a Supplier Recognition Program.

1.6 Use of OECM Master Agreements
As of December 31, 2020, one thousand and fifteen (1015) Customers were using one (1) or more OECM
agreements with a cumulative spend of more than two (2) billion dollars over the last eleven (11) years.
More information about OECM is available on our website - http://www.oecm.ca/.
1.7 The Ontario Broader Public Sector Procurement Directive
OECM, and the Customers they service, follow the Ontario BPS Procurement Directive. The directive sets out
rules for designated BPS entities on the purchase of goods and services using public funds. The Procurement
Directive is available here:
https://www.doingbusiness.mgs.gov.on.ca/mbs/psb/psb.nsf/English/bps-procurementdirective.
1.8 Trade Agreements
OECM procurements are undertaken within the scope of Chapter 5 of the Canadian Free Trade Agreement
(“CFTA”), Chapter 19 of the Comprehensive Economic and Trade Agreement ("CETA"), and within the scope
of the Trade and Cooperation Agreement between Quebec and Ontario and are subject to such agreements,
although the rights and obligations of the parties shall be governed by the specific terms of this RFP. For more
information, refer to the section 5.6.11.
1.9 Rules of Interpretation
This RFP shall be interpreted according to the following provisions, unless the context requires a different
meaning:
(a) Unless the context otherwise requires, wherever used herein the plural includes the singular, the singular
includes the plural, and each of the masculine and feminine includes the other gender;
(b) Words in the RFP shall bear their natural meaning;
(c) References containing terms such as “includes” and “including”, whether or not used with the words
“without limitation” or “but not limited to”, shall not be deemed limited by the specific enumeration of items
but shall, in all cases, be deemed to be without limitation and construed and interpreted to mean “includes
without limitation” and “including without limitation”;
(d) In construing the RFP, general words introduced or followed by the word “other” or “including” or “in
particular” shall not be given a restrictive meaning because they are followed or preceded (as the case
may be) by particular examples intended to fall within the meaning of the general words;
(e) Unless otherwise indicated, time periods will be strictly applied; and,
(f) The following terminology applies in the RFP:
i. The terms “must” and “shall” relate to a requirement the Supplier will be obligated to fulfil.
Whenever the terms “must” or “shall” are used in relation to OECM or the Supplier, such terms
shall be construed and interpreted as synonymous and shall be construed to read “OECM shall”
or the “Supplier shall”, as the case may be;
ii. The term “should” relate to a requirement that OECM would like the Supplier to fulfil; and,
iii. The term “will” describe a procedure that is intended to be followed.
[End of Part 1]

PART 2 – THE DELIVERABLES
This Part of the RFP describes the Cloud Technology and related Professional Services Deliverables which will be
incorporated into the final Master Agreement. The Supplier shall meet and implement all RFP requirements.
OECM requires that the Proponent has a clear and comprehensive understanding of the RFP requirements (i.e., Part
2 – The Deliverables and Part 4 – Master Agreement Structure and Management). The Proponent will be required to
indicate their agreement accordingly in the Form of Offer in the Qualification Envelope on OTP.
Current Cloud Computing Environment
OECM Customers have various plans to use Cloud Computing Technology and Related Professional Services and are
in various stages of implementing suitable cloud computing solutions that are applicable to their requirements,
contributing to Customer’s overall information communication technology management, and to support Customers in
teaching, learning and general administration.
Customers may have already adopted a hypervisor (Hyper-V, XenServer, VMware, Nutanix etc.) within their cloud
environment.
The overall objective of adopting cloud computing services is to adopt a service-oriented approach to provide an agile
enterprise IT environment where common infrastructure and services can be shared, reused and provisioned on
demand to meet business needs, while achieving cost savings.
The cloud computing framework, as illustrated below, provides a high-level overview of the key functional components
for Customer’s Cloud Computing Technology.
The Supplier shall provide all RFP requirements for the Category being proposed.

The Proponent may submit a response for Category A only. Deliverables for Category B – Professional Services,
Section 2.3 will not apply.
The Proponent may submit a response for Category B only. Deliverables for Category A – Cloud Computing
Technology, Section 2.2 will not apply.
The Proponent may submit a response for both Category A and B. All Deliverables outlined in the RFP will apply.
2.1 Description of Deliverables
Deliverables include a broad range of cost-effective Products and Services to meet the Customer’s
requirements. Products and Services are divided into the following two (2) categories:
a) Category A – Cloud Computing Technology; and,
b) Category B – Professional Services.
2.2 Category A: Cloud Computing Technology
For Public Cloud Services, specifically, Infrastructure as a Service (IaaS) and Platform as a Service
(PaaS),qualified Suppliers must be able to supply both Infrastructure as a Service (IaaS) and Platform as a
Service (PaaS) Products, as defined by National Institute of Standards and Technology (NIST).
Cloud computing is defined by the NIST as a model for enabling ubiquitous, convenient, on-demand network
access to a shared pool of configurable computing Products (e.g., networks, servers, storage, applications,
and services) that can be rapidly provisioned and released with minimal management effort or service provider
interaction. Additionally, Cloud Computing includes the following five essential characteristics: on-demand self-
service, broad network access, resource pooling, rapid elasticity or expansion and measured service.
The Supplier shall provide Services that meet the following Cloud Computing essential characteristics as
defined by NIST:
(a) On-demand self-service;
(b) Broad network access;
(c) Resource pooling;
(d) Rapid elasticity; and
(e) Measured service.
For definition and description of each essential characteristic, please refer to NIST website
http://csrc.nist.gov/publications/nistpubs/800-145/SP800-145.pdf
The Supplier shall provide a broad range of both IaaS and PaaS Products that are available to meet the Cloud
Technology needs of Customers including but not limited to the following:
2.2.1. Cloud Computing - Infrastructure-as-a-Service (IaaS)
Public cloud Infrastructure-as-a-Service (IaaS) products and services that provide the ability to provision
processing, storage, networks, and other fundamental computing resources where organizations can
deploy and run arbitrary software, which can include operating systems and applications. The IaaS
services may also be used in support of file services and other infrastructure-related functions. The
services must include all underpinning systems and infrastructure necessary to support the IaaS
environment and to provide the Customer’s with technical support.
(a) Storage;
(b) Virtual Machines; and
(c) Virtual Network

The Supplier shall provide IaaS that meets the needs of Customers including but not limited to the
following:
(a) A managed network, storage, server and virtualization layer with managed technology refresh cycle;
(b) Virtual machines, storage and bandwidth dynamically or on-demand, as required;
(c) A secure, dual factor method of remote access which allows Customers to use the infrastructure;
and
(d) Appropriate patch management.
2.2.1.1 Storage
The Supplier shall provide storage that meets the following requirements at a minimum:
(a) Online, on-demand virtual storage for files and/or objects;
(b) Ability to access and modify files and/or objects (e.g. data objects) stored via the
internet;
(c) Ability for Customers to perform a variety of commands on the files and/or objects
(e.g. VIEW, COPY, MOVE, DELETE);
(d) provide object storage services, defined as scalable, elastic storage where objects
(files) are stored and retrieved via a web services API;
(e) provide a tiered storage service in support of data backup and long-term archival;
and
(f) Sufficient bandwidth to transfer files and/or objects in and out of the provided
infrastructure meeting Customer’s requirements.
2.2.1.2 Virtual Machine
The Supplier shall provide scalable, redundant, dynamic computing capabilities or virtual
machines. The requirements include but not limited to the following:
(a) On-demand virtual server instances;
(b) Ability to dynamically allocate virtual machines based on load with no service
interruptions;
(c) Ability to copy or clone virtual machines for archiving, troubleshooting and testing;
(d) Support a multi-tenant environment;
(e) Central Processing Unit (“CPU”) processors and Graphics Processing Unit
(“GPU”) that support 32-bit or 64-bit operations;
(f) Supports various types of operating systems (e.g. Windows, LINUX) including
specific distributions (e.g. Ubuntu, Windows Server 2008 R2, 2012/2012 R2 etc.);
(g) Various sizes of Random-Access Memory (“RAM”) meeting Customer’s

requirements;
(h) Various sizes of disk space meeting Customer’s requirements; and
(i) Sufficient bandwidth to transfer files and/or objects in and out of the provided
infrastructure meeting Customer’s requirements.

2.2.1.3 Virtual Network
The Supplier shall provide virtual network that meet the following requirements at a
minimum:
(a) Ability to provision network resources on demand;
(b) Ability to support a networked multi-tenant environment;
(c) Network security boundaries separating different tenants; and
(d) Ability to acquire public IP addresses on demand.
2.2.2. Cloud Computing - Platform-as-a-Service (PaaS)
Public cloud Platform-as-a-Service (PaaS) products and services that provide the ability to deploy onto
the cloud infrastructure organization-created or acquired applications created using programming
languages, libraries, services, and tools supported by the Supplier. The PaaS services must include all
underpinning systems and infrastructure necessary to support the PaaS environment and to provide
the Customers with technical support.
The Supplier shall provide Customer hosting Services including but not limited to the following:
(a) Web application hosting in the cloud, enabling scalable, redundant and dynamic web hosting;
(b) Central Processing Unit (“CPU”) processors and Graphics Processing Unit (“GPU”) that support 32-
bit or 64-bit operations;
(c) Supports various types of operating systems (e.g. Windows, LINUX) including specific distributions
(e.g. Ubuntu, Windows Server 2008 R2, 2012/2012 R2 etc.);
(d) A variety database services;
(e) Support Content Delivery Network (“CDN”) capabilities to provide balanced delivery of content
Province wide;
(f) Domain Name System (“DNS”) management;
(g) Load balancer;
(h) Database backup and restore; and
(i) Sufficient disk space and data transfer bandwidth to meet Customer’s requirement.
2.2.3. Supplier Experience and Capabilities
The Supplier is expected to possess the following experience and capabilities:
(a) The Supplier must meet Ontario’s privacy legislation requirements during the Term of the
Agreement;
(b) Have demonstrated experience in provisions of proposed Services to organizations of similar size;
(c) Have a minimum of three (3) geographically dispersed data centers within United States or Canada;
(d) Have knowledgeable resources (e.g. technical expertise, project management) to support a variety
of project specific requirements (e.g. migration) of participating Customers;
(e) Provide Customers with reliable and scalable Services with robust data security;
(f) Provide professional and timely customer service on questions and issues that arise from daily
operations; and

(g) Work in a cooperative manner with Customers to provide savings resulting from operational
efficiencies; and,
(h) Must be ISO/IEC 27001 certified. The certification must cover all worldwide data centres.
2.2.4. Security Requirement
The Supplier shall ensure it has sufficient security to protect its premises including data centers. The
Supplier shall also ensure it complies with relevant IT security standards, policies and reporting
requirements. Where the Supplier will maintain, access and view information that Customer considers
as confidential (e.g. student profile), the Supplier shall sign confidentiality agreement with Customer, as
required. In addition, the Supplier shall provide personnel security clearance if required by Customer.
The Supplier shall adhere to the Customer’s System security policies and procedures. The commonly
used Security frameworks are:
(a) NIST (National Institute of Standards Technology) Cybersecurity Framework;
(b) CIS (Center for Information Security) Controls v7;
(c) ISO (International Standards Organization) 27001/27002 Cybersecurity Framework;
(d) SOC (Systems and Organization Controls) 2/3 Auditing Framework;
(e) CSA STAR level 2 (with certification performed by a CSA-accredited certification body); and,
(f) COBIT (Control Objectives for Information and Related Technologies) Cybersecurity Framework
2.2.5. Data Residency
The Suppliers’ host servers and backup servers shall be located on North American soil in a secure
data center. The Supplier shall follow the Personal Information Protection and Electronic Documents
Act (“PIPEDA”) requirements and adhere to encryption standards mentioned in section 2.5.5. of this
Act.
2.2.6. Data Management
The Supplier shall provide data management including but not limited to the following:
(a) Data isolation in a multi-tenant environment;
(b) Data remanence throughout the data life cycle; and
(c) Security mechanism for handling data at rest and in transit.
2.2.7. Monitoring and Updating Service Status
The Supplier shall provide a global status report page, which should be available online, to allow
Customers access the latest and most accurate Services status (e.g. availability of network, server,
virtual machine and database).
In addition, the Supplier shall provide monitoring and regular updates to Customers in a timely fashion,
as requested, on elements including but not limited to the following:
(a) Catastrophes;
(b) Order placement of the accounts;
(c) Service failures; and
(d) Actual time to repair.
2.2.8. Additional Backup Services

The Supplier shall provide additional backup Services to Customer as required (e.g. subscription
backup services, offsite FTP server backup).
2.2.9. Disaster Recovery and Business Continuity
The Supplier shall have a well-defined disaster recovery and business continuity programs including
processes, policies, and procedures related to preparing for recovery or continuation of Services.
OECM and its Customers may require the Supplier to provide information and /or elements about the
Suppliers disaster recovery and business continuity plan.
The Supplier shall have a disaster recovery and contingency plan to ensure that data is recoverable
and a business continuity plan to ensure the Software Platform can continue to be provided during a
variety of circumstances.
The Supplier shall provide details on service levels that will form a part of the Agreement. This
information must include, but not be limited to:
(a) Disaster recovery plan with details concerning the strategy and time required for complete system
recovery caused by server failure, power outage and loss of network connectivity at host location
(e.g. alternative location, back-up and recovery of servers’ configuration);
(b) Response time for fixes to bugs or performance failure related the functionality of software
(minimum: within 24 hours);
(c) A business resumption plan that details the actions for an orderly transition of information systems
and resources from temporary conditions to normal operations and full services; and,
(d) Representative expected or standard operational performance statistics with other Customers
including projected system uptime, technical support response time, help desk response time,
sss30077and accessible bandwidth to accommodate the Customer needs.
2.2.10. Managed Solution
The Supplier shall provide managed solutions to Customers as requested; the managed solution may
include but is not limited to the following:
(a) Off-site backup retention;
(b) Operating System (“OS”) monitoring, patching, administration and security;
(c) Incident Management;
(d) Portal and cloud operations;
(e) Scheduled backup and restore Directory services; and
(f) Virtual machines and OS deployment.
2.2.11. Resource Provision
The Supplier shall provide Customer customizable online tools (e.g. portal and/or interface) and
Application Programming Interface (“API”) to enable Service provisioning and de-provisioning.
Customer may also use other methods (e.g. phone, fax, email) as needed to communicate on issues
related to account management (e.g. new account setup, request for support).
2.2.12. Other Services
During the Term of the Agreement, Customers may request other Services including but not limited to
the following:
(a) Bare metal servers;

(b) Identity management;
(c) Software as a Service (“SaaS”);
(d) Access to CSP Marketplace; and,
(e) Training related to Cloud; and,
(f) CSP’s form of advisory and consultancy services.
2.3 Category B: Professional Services
The Supplier shall provide to the Customers professional services including but not limited to the
following:
(a) Requirement Analysis;
(b) Strategy and Roadmap;
(c) Solution Design and Architecture;
(d) Application Development and Support;
(e) Technology review and Audit;
(f) Implementation and Migration including Application, Servers and Database migration;
(g) Managed Services;
(h) Governance;
(i) Security;
(j) Program management;
(k) Service Desk; and,
(l) Others additional services available.
The Supplier should provide Customers supports on account setup at no costs, ensuring seamless
transition and minimal service disruption. The Supplier will provide implementation and training plans to
Customers prior to implementation as required. Supplier will develop a Statement of Work (“SoW”)
during finalization of the Customer- Supplier Agreement (CSA) to be included as an appendix to the
CSA based on mutual discussion with the Customers. The SoW should include activities, estimated
timeline, personnel and required Customer resources.
2.4 Order Management
The Supplier shall provide a variety of ways for Customers to order Products and/or Services including, but
not limited to the following:
a) Electronic Data Interchange (“EDI”);
b) Email;
c) Supplier’s online ordering process.
d) Toll free phone; and/or,
e) Via purchase order through the Customer’s system;
Where applicable, Customers may need to perform integration testing on the Supplier’s online ordering system
to ensure it is compatible with the Customers’ systems, policies and procedures at an additional cost to be
mutually agreed an incorporated in the CSA (if required).

2.4.1 Minimum Order
The Supplier shall not have any minimum order value or volume requirements.
2.4.2 Order Acknowledgement
The Supplier shall acknowledge the receipt of an order by Customer immediately or within one (1)
Business Day. The Supplier will include in this acknowledgement, any Product and/or Service
ordered that cannot be fulfilled (e.g. back orders). The Customer, at its sole discretion may:
a) Cancel some or the entire order;
b) Ask the Supplier to ship only available Products and cancel any backorders; and/or,
c) Agree to an alternative delivery schedule based on anticipated Product availability.
2.4.3 Order Changes and/or Cancellation
The Supplier shall accept new orders, order changes and/or cancellation as may be required based
on Customer’s requirements, at no additional cost to the Customer.
2.4.4 Electronic Commerce
Customers currently use a variety of ERP, e-Procurement or financial systems (e.g. PeopleSoft,
Jaggaer) for processing orders and payments. To support these processes, the Supplier will provide
reasonable technology and implementation support, at any time during the Term, at no additional
cost to the Customer. As per the requirements of the Customer. Pricing to be mutually discussed and
agreed upon at the time of CSA signing.
2.5 Invoicing
Flexibility in invoicing processes is required. The Customer and Supplier can mutually agree to invoicing details
when executing a Customer-Supplier Agreement (“CSA”).
The Supplier shall, for Customers using Jaggaer, support cXML and/or portal invoicing functionality.
The invoices, in either paper or electronic format, as detailed in the Customer’s CSA shall be itemized and
contain, at a minimum, the following information:
a) Customer name and location;
b) Customer purchase order number (if applicable) and order date;
c) Description of Products and/or Services provided, quantities and Rates; and,
d) HST and total cost.
2.5.1 Payment Terms and Methods
The Customer’s common payment terms are net thirty (30) days.
The Supplier shall accept payment from Customers by cheque, Purchasing Card, Visa Payables
Automation (via ghost card) or Electronic Funds Transfer (“EFT”) at no additional cost to the
Customer.
Different payment terms may be agreed to when executing a CSA (e.g. 2%/10 early payment discount
for Customers).
Note – Customer’s payment terms will not be in effect until the Supplier provides an accurate invoice.
2.5.2 Electronic Funds Transfer
The Supplier shall provide the Customer with the necessary banking information to enable EFT, at
no additional cost to the Customer, for any related invoice payments including, but not limited to:

a) A void cheque;
b) Financial institution’s name;
c) Financial institution’s transit number;
d) Financial institution’s account number; and,
e) Email address for notification purposes.
2.6 Support to Customers
The Supplier shall provide effective support to Customers including, but not limited to:
a) Providing a responsive account executive (with applicable back-up) assigned to the Customer to support
their needs by providing day-to-day and ongoing administrative support, and operational support;
b) Managing issue resolution in a timely manner;
c) Complying with agreed upon escalation processes to resolve outstanding issues;
d) Responding to Customer’s inquiries (e.g. to day-to-day activities) within one (1) Business Day;
e) Ensuring minimal disruption to the Customer;
f) Providing easy access to the Supplier (e.g. online, toll free telephone number, email, voicemail, chat or
fax);
g) Providing training/demonstrations, knowledge transfer, and no-cost educational events (e.g. webinars), if
available;
h) Establishing an ongoing communications program with the Customer (e.g. new initiatives, innovation,
sustainability);
i) Adhering to the Customer’s confidentiality and privacy policies (e.g. related to student’s private
information);
j) Providing written notice to Customers on any scheduled shut down that would impact services (e.g.
inventory count, relocation of warehouse, website maintenance);
k) Provide Customer reporting;
l) Attending meetings with Customers, as requested; and,
m) Additional project specific requirements.
2.6.1 Transition
The Supplier should, at no additional cost, provide Customer’s transition support (e.g. setting up a
Supplier’s account from the Customer’s current agreement/purchasing arrangement) with minimal
service disruption.
2.6.2 Incentive to Customers
Where feasible, the Supplier should offer incentives to Customers to promote additional cost savings
resulting from better operational efficiencies that may including, but not limited to:
a) Increased online ordering including electronic commerce;
b) Use of Purchasing Card (“P-Card”) for immediate payment;
c) Early payment discount for Customers;
d) Support for excess inventory;

e) Higher volumes; and,
f) Overall growth.
In consultation with OECM, the Customer may negotiate specific details related to one (1) or more
financial incentive.
The financial incentives the Supplier and Customer agree to shall be incorporated into the CSA and
reviewed and adjusted (e.g. annually) as required and reported to OECM as part of the sales
reporting.
The financial incentive to Customers can be reviewed and adjusted annually as required.
2.7 Environmental and Sustainability Considerations
OECM and its Customers are committed to reducing their carbon footprint. The Supplier should keep
Customers informed about any environmentally friendly processes, services, new technologies and/or green
initiatives. The Supplier should, in consultation with OECM, make any environmentally friendly processes,
services, new technologies and/or green initiatives, related to the RFP Deliverables, available to Customers
as required.
2.8 Social Procurement
OECM and its Customers are committed to social procurement. The Supplier should keep OECM and
Customers informed about social procurement processes.
2.9 Licenses, Right to Use and Approvals
The Supplier shall obtain all licences, right to use and approvals required in connection with the supply of the
Products and provide them at Customer and OECM request. The costs of obtaining such licences, right to use
and approvals shall be the responsibility of, and shall be paid for by, the Supplier.
Where a Supplier is required by Applicable Law to hold or obtain any such licence, right to use and approval
to carry on an activity contemplated in its Proposal or in the Master Agreement, neither acceptance of the
Proposal nor execution of the Master Agreement by OECM shall be considered an approval by OECM for the
Supplier to carry on such activity without the requisite licence, right to use or approval.
2.10 Workplace Hazardous Material Information System
The Supplier should ensure Workplace Hazardous Materials Information System (“WHMIS”) Safety Data
Sheets (“SDS”) are onsite as required. Additionally, the Supplier should provide the Customer’s personnel
WHMIS training, as it relates to the Products and equipment, in accordance with the Ontario Occupational
Health and Safety Act.
The Supplier should provide the Customer with online access to SDSs. If there are any changes or updates
to the SDS, the Supplier should update the documents within twenty-four (24) hours and provide notification
to the Customer that the SDS has been update.
2.11 Accessibility for Ontarians with Disability Act
OECM and its Customers are committed to the highest possible standards for accessibility. The Supplier must
be capable to recommend and deliver, as appropriate for the Deliverables, accessible and inclusive Products
and Services consistent with the Ontario Human Rights Code (“OHRC”), the Ontarians with Disabilities Act,
2001 (“ODA”) and Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and its regulations in order
to achieve accessibility for Ontarians with disabilities.
In accordance with Ontario Regulation 429-07 made under the Accessibility for Ontarians with Disabilities Act,
2005 (Accessibility Standards for Customer Service), Customers have established policies, practices and
procedures governing the provision of its services to persons with disabilities.
The AODA may be found at http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_05a11_e.htm.

[End of Part 2]

PART 3 – EVALUATION OF PROPOSALS
3.1 Stages of Proposal Evaluation
OECM will conduct the evaluation of Proposals, per Category, in the following stages:
Refer to Scoring Methodology Minimum Threshold

Stage Type of Evaluation RFP and Maximum Points Requirement
Section (if applicable) (if any)
Stage I Qualification Response 3.2 Pass/Fail Pass
Stage II Technical Response 3.3 330 198
Stage III Commercial Response 3.4 220 Not Applicable
Stage IV Cumulative Score 3.5 550 Not Applicable
Stage V Tie Break Process 3.6 No Point Allocation Not Applicable
Stage VI Negotiations 3.7 No Point Allocation Not Applicable
Master Agreement
Stage VII 3.8 No Point Allocation Not Applicable
Finalization
3.2 Stage I – Review of Qualification Responses (Pass/Fail) for all CSPs
Stage I will consist of a review to determine which Proposals comply with all qualification requirements.
The Proponent must complete the following forms in (“Ontario’s Tenders Portal (“OTP”) to qualify and proceed
to the next stage of evaluation.
Title OTP Envelope
Form of Offer Qualification
Compliance with Form of Master Agreement Qualification
Authorized Reseller Letter Qualification
Commercial Response (in Microsoft Excel format only) Commercial
If the Proponent fails to insert information contained in the above forms, OECM may provide an opportunity to
rectify such deficiency within a period of two (2) Business Days from notification thereof. Only Proponents
satisfying the identified deficiencies within allotted time will proceed to Stage II.
3.2.1 Authorized Reseller Letter
The Proponent may propose Products from one (1) or multiple CSPs for Category A.
If the Proponent is not the CSP, an Authorized Reseller Letter, shall be submitted with the Proposal
for the proposed CSP substantiating the Proponent’s accreditation and good standing. If the
Proponent is an Authorized Reseller for multiple CSPs, the Proponent must include letters for each
CSP that should meet the following:.
(a) The named Proponent is confirmed to be an authorized reseller of the CSP to supply CSP
Products;

(b) Proponent will be eligible and authorized to fulfill the requirements to supply Products from
the CSP;
(c) Proponent is confirmed to have maintained an accreditation status in good standing for a
minimum of the past three (3) years;
(d) The date of when the Proponent became an authorized reseller for CSP Products; OECM
may, at its sole discretion, contact the CSP to validate information proposed prior to the
award and/or any during the Term of the Agreement.
(e) Letter must be current and dated within one (1) month of the Proponent’s Proposal
Submission Deadline; and
(f) Letter to be signed by an authorized representative from the CSP and issued on the CSP
letter head.
(g) OECM may, at its sole discretion, contact the CSP to validate information proposed prior to
the award and/or any during the Term of the Agreement.
(h) Authorized Reseller letters must be combined and uploaded as a single attachment into the
Qualification Envelope of OTP.
3.3 Stage II – Technical Response for all CSPs
Stage II will consist of an evaluation and scoring of the Technical Responses of each Eligible Proposal for all
CSPs proposed.
The Technical Response includes a series of questions the Proponent is required to respond to in order to
demonstrate the Proponent’s ability to fulfill the RFP Deliverables. Only information contained within the
Technical Response will be evaluated in Stage II.
Only Proposals that meet or exceed the minimum thresholds will receive a pass in this stage and proceed to
Stage III of the evaluation process. While there is an overall minimum threshold of sixty percent (60%) i.e. one
hundred and ninety eight points (198), some Technical Response sections also have minimum threshold
requirements as noted below.
Point allocations for the Technical Response sections for Category A – Cloud Computing Technology are as
follows:
Available Minimum Threshold,

Technical Response Sections
Points per section, if any
- Proponent’s overview and Experience 30 N/A
- Cloud Security 50 30
- Internal Security Practices 50 30
- Operational Management 70 N/A
- Data Management 70 42
- Account management and Customer Support 60 36
- Total Overall Points and Minimum Threshold 330 198
Detailed sub-point allocations and minimum threshold requirements are set out in the Technical Response on
OTP
Point allocations for the Technical Response sections for Category B – Related Professional Services are as
follows:

Available Minimum Threshold,
Technical Response Sections
Points per section, if any
- Proponent’s Overview and Experience 100 60
- Proponents Services 130 78
- Customer Support and Account Management 100 60
- Total Overall Points and Minimum Threshold 330 198
Detailed sub-point allocations and minimum threshold requirements are set out in the Technical Response on
OTP.
In the case that contradictory information or information that contains conditional statements is provided,
OECM will, in its sole and absolute discretion, determine whether the response complies with the
requirements, and may seek clarification from the Proponent.
A Proposal that does not respond to a particular question (e.g. is left blank) or contains a response of N/A or
not applicable will receive a zero (0) score.
Stage II resulting scores per Proposal will be used when determining the cumulative score as described below
in Section 3.5.
3.4 Stage III – Commercial Response per CSP
The Proponent must complete and upload Appendix C – Commercial Response into the OTP Commercial
Envelope for this stage of evaluation.
Upon the completion of Stage III of the evaluation, the Commercial Response will be opened for all Eligible
Proposals.
Point allocations for the Commercial Response (Category A – Cloud Computing Technology) sections are as
follows:
Commercial Response Sections Available Points
- Cloud Computing Products (Sample Basket of Cloud Computing

154
Resources)
- Data Transfer 66
- Proponent All Product Catalogue Not Evaluated
TOTAL POINTS: 220
For Category A, the Proponent may propose Products from one (1) or multiple CSPs in its Appendix C –
Commercial Response. For evaluation purposes each proposed CSP will be evaluated separately out of the
total points available, i.e. all Rates from Eligible Proposals will be evaluated by CSP (e.g. CSP 1 vs. CSP 1).
Detailed sub-point allocations are set out in the Appendix C – Commercial Response (Category A) on OTP.
Point allocations for the Commercial Response (Category B – Related Professional Services) sections are as
follows:

Commercial Response Sections Available Points
- Related Professional Services 120
- Role Based Consultancy 100
- Additional Services Not Evaluated
TOTAL POINTS: 220
Detailed sub-point allocations are set out in the Appendix C – Commercial Response (Category B) on OTP.
Minimum Percentage Discount off Manufacturer’s Suggested Retail Price (“MSRP”) and/or the
Proponents Maximum Net Rates will be evaluated using a relative formula. See example below:
EXAMPLE OF COMMERCIAL RESPONSE EVALUATION FOR CLOUD COMPUTING PRODUCTS
Resulting
Proposed Minimum Percentage Discount Off MRSP Calculation
Points
If Proponent 1 proposes the highest percentage discount of

50%, that Proponents will receive 100% of the points 50% ÷ 50% x 10 Points 10.00
allocated.
If Proponent 2 proposes the second highest percentage

discount of 45%, that Proponents will receive 90% of the 45% ÷ 50% x 10 Points 9.00
points allocated.
If Proponent 3 proposes the third highest percentage

discount of 40%, that Proponent will receive 80% of the 40% ÷ 50% x 10 Points 8.00
points allocated.
Where a percentage discount 100% is entered in any Rate cell, it is deemed to mean that the particular
Product/Service will be provided to Customers at no additional cost. Therefore, when evaluating and
scoring the Rates, a Proposal specifying percentage discount 100% in a Rate cell in the Commercial Response
shall receive the maximum point allocation for that particular Product/Service. The remaining Proposals will
be evaluated using a relative formula based on the remaining percentage of available points regardless of the
Proposals of 100% Rate as per below example.
EEXAMPLE – WHERE FIVE (5) PROPOSALS WERE RECEIVED WITH 100% DISCOUNT PROPOSED
Number of Proposals with a The percentage (%) of the sub-point

The number of remaining
proposed Rate of $0.00 for a allocation for the remaining
Proposals
particular Service Proposals will be:
1 4 80%
2 3 60%
3 2 40%
4 1 20%
Where N/A or not applicable is entered in a Commercial Response cell or a Commercial Response cell is left
blank for the Service, it is deemed to mean that the particular Service will not be provided to Customers.

Therefore, when evaluating and scoring the Rates, a Proposal specifying N/A or not applicable, or left blank
in Appendix C – Commercial Response will receive a zero (0) point allocation for that particular pricing section.
Maximum Net Rates will be evaluated using a relative formula. See example below:
EXAMPLE OF COMMERCIAL RESPONSE EVALUATION FOR

DATA TRANSFER
Resulting
Proposed Rates Calculation
Points
If Proponent 1 proposes the lowest Rate of $100.00 for
Tier 1 Data Transfer, it would receive 100% of the points $100 ÷ $100 x 10 Points 10
allocated.
If Proponent 2 proposes the second lowest Rate of
$200.00 for Tier 1 Data Transfer, it would receive 50% of $100 ÷ $200 x 10 Points 5
the points allocated.
If Proponent 3 proposes the third lowest Rate of $400.00
for Tier 1 Data Transfer, it would receive 25% of the points $100 ÷ $400 x 10 Points 2.5
allocated.
Where $0.00 is entered in any Rate cell, it is deemed to mean that the particular Service will be provided to
Customers at no additional cost. Therefore, when evaluating and scoring the Rates, a Proposal specifying
$0.00 in a Rate cell in the Commercial Response shall receive the maximum point allocation for that particular
Service. The remaining Proposals will be evaluated using a relative formula based on the remaining
percentage of available points regardless of the Proposals of $0.00 Rate as per below example.
EXAMPLE – WHERE FIVE (5) PROPOSALS WERE RECEIVED WITH $0.00 RATE PROPOSED
Number of Proposals with a The percentage (%) of the sub-

The number of remaining
proposed Rate of $0.00 Rate for point allocation for the remaining
Proposals
a particular Service Proposals will be:
1 4 80%
2 3 60%
3 2 40%
4 1 20%
Where N/A or not applicable is entered in a Commercial Response cell or a Commercial Response cell is left
blank for the Service, it is deemed to mean that the particular Service will not be provided to Customers.
Therefore, when evaluating and scoring the Rates, a Proposal specifying N/A or not applicable, or left blank
in Appendix C – Commercial Response will receive a zero (0) point allocation for that particular pricing section.
For Category A, Stage III resulting scores for each CSP will be used when determining the cumulative score
as described below in Section 3.5.
For Category B, Stage III resulting scores per proposal will be used when determining the cumulative score
are described below in section 3.5.
3.5 Stage IV – Cumulative Score
For Category A, at this stage, the scores from Stages II and III for each CSP will be combined for each Eligible
Proposal, i.e. the cumulative score for all Eligible Proposals will be evaluated by CSP (e.g. CSP 1 vs. CSP 1).
For Category B, at this stage, the scores from Stages II and III will be combined for each Eligible Proposal.
Subject to the express and implied rights of OECM; the Proponents with the highest scoring Proposals or all
Proponents may become the Preferred Proponents, and be invited to negotiations, as further described below.

Reference checks will be performed to confirm or clarify information provided within the Proposal. The
reference checks themselves will not be scored, however, OECM may adjust Technical Response scores
related to the information obtained during the reference check.
3.6 Stage V – Tie Break Process
At this stage, where two (2) or more of the highest scoring Eligible Proposals by Category achieve a tie score
on completion of the Stage V, OECM may invite all Proponents by Category to negotiations or break the tie
by selecting the Proposal by Category with the highest score in Stage III – Commercial Response.
3.7 Stage VI – Negotiations
Concurrent negotiations, with the Preferred Proponents, will be based on the RFP requirements, and the
Proposals, understanding that OECM is seeking the best overall solution and value for money for Customers.
The negotiations may include:
(a) Products and/or Optional Services;
(b) Master Agreement management (e.g. performance, KPIs, penalties, reporting);
(c) Master Agreement terms and conditions;
(d) Additional references, if required;
(e) Rates; and,
(f) Best and Final Offer.
OECM may also request supplementary information from a Preferred Proponent to verify, clarify or supplement
the information provided in its Proposal or confirm the conclusions reached in the evaluation and may include
requests by OECM for improved Rates.
OECM intends to complete negotiations within fifteen (15) calendar days after notification. If, for any reason,
OECM and a Preferred Proponent fail to reach an agreement within the aforementioned timeframe, OECM
may at its sole and absolute discretion (a) request the Preferred Proponent to submit its Best and Final Offer;
(b) terminate negotiations with that particular Preferred Proponent; (c) extend the negotiation timeline; or (d)
publish one (1) or some of the Supplier, who have executed Master Agreements, within our promotional
marketing launch. Other Master Agreements, if successfully negotiated with other Preferred Proponents would
be added to OECM’s website at a later date.
Upon successful negotiations, the Preferred Proponent will be invited to execute a Master Agreement.
3.8 Stage VII – Master Agreement Finalization
The Preferred Proponent will be given five (5) Business Days to execute the Master Agreement, unless
otherwise specified by OECM. Once the Master Agreement has been executed, Customers may execute a
CSA.
OECM shall at all times be entitled to exercise its rights under Section 5.6.
[End of Part 3]

PART 4 – MASTER AGREEMENT STRUCTURE AND MANAGEMENT
This Part of the RFP describes the Supplier’s management requirements and will be incorporated into the final Master
Agreement.
4.1 Master Agreement Structure
OECM may, through this RFP process, enter into Master Agreements with up to two (2) Suppliers per
proposed CSP for the provision of the Products under Category A and up to three (3) Suppliers under Category
B to allow a wide range of Products and Services availability.
The Term is intended to be for three (3) years, with an option in favour of OECM to extend the Term on the
same terms and conditions for up to two (2) additional periods of two (2) years each. Performance as set out
in Appendix D – Performance Management Scorecard and, if applicable, Supplier Recognition Program
evaluation results will be considered when contemplating a Master Agreement extension.
Customers participating in the Master Agreements will execute a CSA with a Supplier as attached in Appendix
B – Form of Master Agreement. The Supplier shall provide a copy of every CSA to OECM within thirty (30)
days of execution.
The Master Agreement must be fully executed before the provision of any Deliverables commences.
4.1.1 No Contract until Execution of Written Master Agreement
This RFP process is intended to identify Proponents for the purpose of negotiation of potential Master
Agreements. The negotiation process is further described in Part 3 – Evaluation of Proposals, and in
Section 3.7 of this RFP.
No legal relationship or obligation regarding the procurement of any Services shall be created
between the Proponent and OECM by this RFP process until the successful completion of negotiation
and execution of a written Master Agreement for the provision of the Services has occurred.
4.1.2 Customer’s Usage of Master Agreements
The establishment and use of the Master Agreement consist of a two (2) part process.
Part One, which is managed by OECM, is the creation of the Master Agreement through the issuance
of this RFP, the evaluation of Proposals submitted in response to it and the negotiation and execution
of the Master Agreement.
Part Two, the Second Stage Selection Process (“Second Stage”) is managed by the Customer or
by OECM on the Customer’s behalf and is focused on the Customer’s specific needs. Depending on
the Customer’s internal policies, and potential dollar value of the Software Platform and related
Services a Customer may:
(a) Sign a CSA with a Supplier and then immediately obtain Products and Services based on the
Master Agreement terms, conditions, and Rates (which are maximum Rates); or,
(b) Obtain Rates through the optional Second Stage Selection Process (“Second Stage”) which is
managed by the Customer or by OECM on the Customer’s behalf. The Second Stage is a
request (e.g. a non-binding request via a Second Stage tool (e.g. Quick Quote (“QQ”), or
Customer’s process (e.g. directly or via an online e-tendering platform)) to the Supplier from the
Customer for their specific Products and Services requirements. If selected by the Customer,
the Supplier shall provide the Products and Services in accordance with the specifications stated
in the Master Agreement and in the Customer’s CSA including Rates (which may be lower than
the Master Agreement maximum Rates).
When a Second Stage request is issued, which does not constitute a contract A, contract B situation,
it will identify the required Software Platform and related Services or it may request the Supplier to
propose appropriate Software Platform and related Services to fulfill the Customer’s requirements
and any other applicable information. The Customer may negotiate their unique requirements with

the Supplier and mutually agree to additional terms and conditions (e.g. reporting, Rates, payment
terms) ensuring the additional terms and conditions are not in any way inconsistent with the Master
Agreement.
The Supplier must respond to a Second Stage Selection Process request and, at minimum, the
response should set out the following:
(a) Proposed Products and related Services;
(b) Implementation;
(c) Customer Support;
(d) Security; and,
(e) Final, net Rates. The Rates should be valid for a minimum of ninety (90) days. Limited time offer
Rates and/or promotional Rates must be specified by the Supplier, if applicable to the specific
Second Stage request.
Customers are not obligated to sign a CSA to obtain specific Services Rates. However, a CSA must
be signed before the provision of any Services commences.
4.1.3 No Guarantee of Volume of Work or Exclusivity of Master Agreement
Nothing in this RFP is intended to relieve the Proponent from forming its own opinions and
conclusions with respect to the matters addressed in this RFP. Volumes are an estimate only and
may not be relied on by the Proponent.
OECM makes no guarantee of the value or volume of work to be assigned to the Supplier.
The Master Agreement executed with the Supplier may not be an exclusive Master Agreement for
the provision of the Deliverables. Customers may contract with others for the same or similar
Deliverables to those described in this RFP.
4.2 Rates
Three (3) type of Rates shall be applicable to Products and Services in the Master Agreements resulting from
this RFP and shall be :
(a) For Category A:
i. Minimum percentage discount off MSRP or Supplier’s Canadian List price Rates, per CSP, as
per Section 1.1 and Section 1.3 of Appendix C – Category A, are firm for the initial Term;
ii. Maximum Net Rates for Data Transfer as per Section 1.2 of Appendix C – Category A are firm
Rates for the first year of the Master Agreement;
(b) For Category B:
i. Maximum hourly Rates for Services as per Section 1, 2 and 3 of Appendix C – Category B are
firm Rates for the first year of the Master Agreement;
(a) In Canadian funds and shall include all applicable costs, including, but not limited to overhead, materials,
fuel, fuel surcharge, duties, tariffs, delivery, office support, profit, permits, licences, labour, insurance, and
Workplace Safety Insurance Board costs; and,
(b) Exclusive of the HST, or other similar taxes.
The Supplier may, however, lower its Rates and/or increase the minimum percentage discount off published
price for specific Products when the Customer and Supplier mutually agree without affecting the Rates in the
Master Agreement.
In extenuating circumstances, OECM may consider a Rate adjustment substantially effecting the provision of
Services resulting from new or changed municipal, provincial, or federal regulations, by-laws and fluctuations

in foreign exchange rates as published by the Bank of Canada, tariffs, or ordinances. Any such request from
the Supplier must be accompanied and supported by documentation deemed appropriate by OECM. OECM
may use a third-party index (e.g. Consumer Price Index (“CPI”) and/or Commercial Software Price Index
provided by Statistics Canada) in its Rates review. The Supplier must submit documentation (i.e. Rate impact
analysis) demonstrating how the request affects the delivery of Products and Services in this Master
Agreement. OECM will not consider any fixed costs or overhead adjustments in its review of the Supplier’s
documentation.
4.2.1 Travel Expenses
The Supplier must obtain prior approval from the Customer for costs incurred as a result of
accommodation or travel associated with a particular Assignment. These costs must be charged in
accordance with the Customer’s travel policy, as may be amended from time to time. Suppliers may
obtain applicable rates from the Customer. All such pre-approved costs, where applicable, must be
itemized separately on invoices.
Customers shall not be responsible for any meal, hospitality, or incidental expenses incurred by the
Supplier, whether incurred while travelling or otherwise including,
(a) Meals, snacks and beverages;
(b) Gratuities;
(c) Laundry or dry cleaning;
(d) Valet services;
(e) Dependent care;
(f) Home management; and,
(g) Personal telephone calls.
4.2.2 Optional Rate Refresh
OECM’s goal is to keep Rates as low as possible for Customers. However, the Supplier may request
a Rate refresh according to the following types of Rates:
(a) For Category A
i. For minimum percentage discount off MSRP or Supplier’s Canadian List price, the
Supplier shall provide a written notice with supporting documentation at least one
hundred and twenty (120) days prior to the expiry date of the initial Term. If a Rate
refresh, is not requested, the Rates from the initial Term shall remain in effect until
the final expiry of the Master Agreement;
ii. For maximum Net Rates, the Supplier shall provide a written notice with supporting
documentation to OECM at least one-hundred-and-twenty (120) days prior to the
Master Agreements’ anniversary date annually if requesting a Rate refresh. If a
Rate refresh, is not requested, the Rates from the first year shall remain in effect
until the next anniversary of the Master Agreement; and,
(b) For Category B
i. For maximum Hourly Rates, the Supplier shall provide a written notice with
supporting documentation to OECM at least one-hundred-and-twenty (120) days
prior to the Master Agreements’ anniversary date annually if requesting a Rate
refresh. If a Rate refresh, for Services, is not requested, the Rates from the initial
Term shall remain in effect until the next anniversary of the Master Agreement.
As part of any review OECM will consider Rate adjustments that reflect changes in operation,
adjustments due to new or changed municipal, provincial, or federal regulations, by-laws, and
fluctuations in foreign exchange rates as published by the Bank of Canada, tariffs, or ordinances.

Any Rate refresh request from a Supplier must be accompanied by supporting documentation (e.g.
detailed calculations and individual Customer impact analysis) to support any Rate adjustment.
OECM may use a third-party index (e.g. Consumer Price Index) in its Rates review. OECM will not
consider any fixed costs or overhead adjustments in its review.
A substantial exchange rate fluctuation between the Canadian dollar (“CAD”) and the United States
dollar (“USD”) shall be based on the following:
(a) A baseline rate will be established by using the applicable six (6) month average USD-to-
CAD exchange rate. For example, the six (6) month average for the period July – December
2017 was one-point-two-six-two-zero-three-three-three-three (1.26203333);
(b) Where the applicable six (6) month average USD-to-CAD exchange rate has a variance of
a plus or a minus five percent (+/- 5%) or greater to the baseline rate, a downward or upward
adjustment in Rates may be considered; and,
(c) The applicable six (6) month average USD-to-CAD exchange rate used shall be as
published by the Bank of Canada.
Any such request from a Supplier to increase Rates due to substantial fluctuations in the USD-to-
CAD exchange rate, at the times set out above, must be accompanied by sufficient supporting
evidence, as determined by OECM, which demonstrates that the fluctuation in the exchange rate
had direct impact on the Rates of the Resource.
Volumes and Supplier performance (i.e. Supplier’s Performance Management Scorecard and/or
Supplier Recognition Program evaluation results) will be considered when contemplating a Rate
refresh.
If a proposed Rate refresh was agreed upon between OECM and the Supplier, the new Rates would
only be applicable to Products and Services ordered after the effective date of the new Rates. The
effective date of the Rate change must allow Customers a minimum of thirty (30) days’ prior notice
from OECM. If, however, a proposed Rate increase is not accepted by OECM the Master Agreement
may be terminated within one-hundred and twenty (120) days unless the Supplier agrees to withdraw
its request for a Rate increase and continue the provision of the Products and Services at the existing
agreed upon Rates.
If a Rate refresh is not requested, the existing Rates shall remain in effect until the next Rate refresh
opportunity.
Decreases to the Rates shall be accepted at any time during the Term.
Based on above, the Master Agreement will be amended, if needed.
4.2.3 Optional Process to Add other Products and Related Services
During the Term, if mutually agreed by OECM and the Supplier, other Products (e.g. newly available
Products, new technology) may be added to the Master Agreement to align with Customer needs.
The Supplier shall provide written notice to OECM of at least one hundred and twenty (120) days if
requesting a Product and/or Service refresh.
Additional Resource refresh requests from the Supplier must be for the awarded CSP (for Category
A) accompanied by appropriate documentation (e.g. Product description, and rationale for the
addition). Additional Resource requests for Category B from the Supplier must be accompanied by
appropriate documentation (e.g. Resource description, and rationale for the addition).
Volumes and Supplier’s performance (i.e. as described in Appendix D – Performance Management

Scorecard and/or Supplier Recognition Program evaluation results) will be considered when
contemplating adding Products, and Services. In the event the Supplier’s performance is poor and/or
unacceptable, OECM may not agree to the Supplier’s Product refresh request. All other Products
shall remain unchanged.

Rates, for newly added Products and Services, will be negotiated at the time ensuring Rate alignment
with similar Products and Services currently available on the Master Agreement.
Based on above, the Master Agreement will be amended, if needed.
4.2.4 Pricing Audit and Management
The Customer, OECM, or OECM on behalf of a Customer, may request Rate audits on Products and
Services provided during the Term (including all Rates) of the Master Agreement. The Supplier shall
provide supporting documents as deemed acceptable by the Customer, OECM, or OECM on behalf
of a Customer within thirty (30) calendar days from the date of the request. The supporting documents
for pricing audits may include but are not limited to quotations and final invoices, as applicable.
4.2.5 OECM Geographical Zones
OECM Customers are located in five (5) geographical (as set out below and detailed in Appendix E
– OECM Geographical Zones) throughout the Province of Ontario.
(h) Central Zone;
(i) East Zone;
(j) North East Zone;
(k) North West Zone; and,
(l) West Zone.
Also refer to Appendix H – OECM School Board, University and College Customers in Ontario
illustrating OECM’s educational Customers by Zone.
4.2.6 OECM Cost Recovery Fee
As a not-for-profit/non-share capital corporation, OECM recovers its operating costs from its
agreements through a Cost Recovery Fee (“CRF”). CRFs from the resulting Master Agreement from
this RFP and other OECM agreements are structured to support OECM’s financial model, while
providing savings to Customers.
The Supplier shall pay to OECM a CRF of two-point five percent (2.5%) on all Products and Services
invoiced by the Supplier to the Customers throughout the Term.
CRF will be calculated as follows:
EXAMPLE OF HOW CRF WILL BE CALCULATED FOR THE SECOND CALENDAR QUARTER
WITH A CRF = 2.5%
Total CRF
Sales per Month Calculation CRF HST Payment to
OECM
If Supplier has $100,000 total

$100,000 x 2.5% CRF $2,500 $325 $2,825
sales in April

$200,000 x 2.5% CRF $5,000 $650 $5,650
sales in May

$50,000 x 2.5% CRF $1,250 $162.50 $1,412.50
sales in June

The CRF shall be paid to OECM, via EFT, on a quarterly basis based on the calendar year by the
tenth (10) Business Day of the applicable quarter.
CRF payment dates, for the first year of the Master Agreement, will be as follows:
CRF Payments Payment Date
The first CRF, including any Customer purchases made

between the Master Agreement execution date and January 14, 2022
December 31, 2021 shall be paid to OECM by:
The next CRF, including any Customer purchases made

between January 1, 2022 to March 31, 2022, shall be paid April 14, 2022
to OECM by:
Tenth (10) Business Day in July,

Subsequent CRF payments shall be paid to OECM on the
October, January and April of each
tenth (10) Business Day following each calendar quarter.
year
HST is applicable to the CRF payments made to OECM.
The CRF will be reviewed (e.g. annually) and may, at OECM’s sole discretion, be adjusted
downwards.
During the Term, OECM may implement other CRF methodologies. Should this take place, the
maximum CRF noted above shall not increase.
The Supplier shall be responsible for paying interest, as specified in Article 4.09 of the Master
Agreement, for late CRF payments.
Upon termination or expiry of the Master Agreement, the Supplier will submit all outstanding CRF
payments within thirty (30) days of the Master Agreement termination or expiry date.
4.2.7 Financial Administration Act Section 28
In accordance with the requirements of the Financial Administration Act (“FAA”), notwithstanding
anything else in the CSA, or in any other agreement between the Customer and the Supplier
executed to carry out the Services provided for herein, the remedies, recourse or rights of the
Supplier shall be limited to the Customer and to the right, title and interest owned by the Customer
in and to all of its real or personal property, whether now existing or hereinafter arising or acquired
from time to time. The Supplier unconditionally and irrevocably waives and releases all other claims,
remedies, recourse or rights against the Crown in right of Ontario in respect of the CSA, and agrees
that it shall have no remedies, recourse or rights in respect of the CSA against the Crown in right of
Ontario, any Ontario Ministry, Minister, agent, agency, servant, employee or representative of the
Crown or any director, officer, servant, agent, employee or representative of a Crown agency or a
corporation in which the Crown holds a majority of the shares or appoints a majority of the directors
or members, other than against the Customer and its assets.
If the Supplier and the Customer agree that a CSA is exempt from the application of subsection 28(1)
of the Financial Administration Act pursuant to Ontario Regulation 376/18: Section 28 Exemptions –
Colleges, the Customer represents and warrants that the CSA (i) complies with all applicable policies
of the Customer; (ii) complies with all applicable laws and Ontario government directives applicable
to it; and, (iii) relates to activities of the Customer that are permitted under its objects and that are
undertaken within Canada. The Supplier represents and warrants that the CSA complies with all
Applicable Laws and Ontario government directives applicable to it.

4.2.8 Saving Calculation
OECM tracks, validates, and reports on savings on all of its agreements. Collaborative procurement
processes enable several types of savings including direct and indirect savings (e.g. process
improvement, lead time reduction, standardization, economies of scale, cost avoidance).
The Supplier shall report Customer savings (e.g. Master Agreement Rate versus Rate invoiced to
Customer, total cost of ownership, cost avoidance and/or other savings).
4.3 Master Agreement Management Support to OECM
OECM will oversee the Master Agreement, and the Supplier shall provide appropriate Master Agreement
management support including, but not limited to:
(a) Assigning to OECM a Supplier Account Executive and team responsible for supporting and overseeing
all aspects of the Master Agreement;
(b) Working and acting in an ethical manner demonstrating integrity, professionalism, accountability,
transparency and continuous improvement;
(c) Promoting the Master Agreement within the Customer community;
(d) Maintaining OECM’s and Customer’s confidentiality by not disclosing Confidential Information without the
prior written consent of OECM and/or the Customer, as the case may be, as further described in Appendix
B – Form of Master Agreement;
(e) Attending business review meetings with OECM to review such information as:
i. CSAs and upcoming opportunities; and,
ii. Review and monitor performance management compliance;
(f) Complying with Appendix G – Code of Conduct requirements as described on the OECM website at
https://oecm.ca/oecm-advantage/our-supplier-partners/supplier-code-of-conduct;
(g) Managing issue resolution in a timely manner;
(h) Complying with agreed upon escalation processes to resolve outstanding issues;
(i) Timely submission of reports as described in Appendix F – Reporting Requirements; and,
(j) Complying with Master Agreement close out processes (e.g. ensuring all Master Agreement obligations
have been fulfilled, such as submission of final reporting and CRF payments to OECM).
4.3.1 Master Agreement Award and Launch
Once the Master Agreement is awarded, the Supplier will meet with OECM to discuss an effective
launch strategy, and shall provide:
(a) Supplier profile and logo;
(b) Supplier contact information;
(c) Customer engagement strategy;
(d) Access to knowledge sharing materials (e.g. webinars);
(e) Marketing materials, and,
(f) Other relevant materials.

4.3.2 Promoting OECM Master Agreements
To support Customers, OECM and the Supplier will work together to encourage the use of the Master
Agreement resulting from this RFP.
The Supplier will actively promote the Master Agreement to Customers by:
(a) Conducting sales and marketing activities directly to onboard Customers;
(b) Executing CSAs with interested Customers;
(c) Providing excellent and responsive Customer support;
(d) Gathering and maintaining Customer and market intelligence, including contact information;
(e) Identifying Customer savings; and,
(f) Identifying improvement opportunities (e.g. new Services).
OECM will promote the use of the Master Agreement with Customers by:
(a) Using online communication tools to inform and educate;
(b) Holding information sessions and webinars, as required;
(c) Attending, where appropriate, Customer and Supplier events;
(d) Facilitating CSA execution, where appropriate;
(e) Facilitating Second Stage requests, as required;
(f) Providing effective business relationship management;
(g) Managing and monitoring Supplier performance;
(h) Facilitating issue resolution; and,
(i) Marketing Supplier promotions.
4.3.3 Supplier’s Performance Management Scorecard
To ensure Master Agreement requirements are met, the Supplier’s performance will be measured
and tracked by OECM as described in Appendix D – Performance Management Scorecard.
4.3.4 OECM’s Supplier Recognition Program
OECM’s suppliers play a fundamental role in ensuring Customers’ needs are met with consistent and
exceptional service. As part of OECM’s efforts to provide greater value to Customers and support
their Supplier selection process across OECM agreements, OECM has implemented a Supplier
Recognition Program (“SRP”). Through the SRP, OECM will objectively assess supplier’s
performance using an open, fair and transparent framework to recognize and reward top-performing
Suppliers on an annual basis.
The following four (4) key areas of focus that suppliers will be measured upon include:
(a) Supplier performance;
(b) Master Agreement performance (see Section 4.3.3 – Supplier’s Performance Management
Scorecard and Appendix D – Performance Management Scorecard);
(c) Generated savings and value; and,
(d) Technical Response scores from the Supplier’s Proposal for this RFP.

Further details will be provided to the Suppliers.
4.3.5 Reporting to OECM
The Supplier shall be responsible for providing reports as further described in Appendix F – Reporting
Requirements.
Report details will be discussed and established at the Master Agreement finalization stage between
OECM and the Preferred Proponent. Other reports may be added, throughout the Term, if mutually
agreed upon between OECM and the Supplier, and/or the Customer and Supplier.
[End of Part 4]

PART 5 – TERMS AND CONDITIONS OF THE RFP PROCESS
5.1 General Information and Instructions
Procurement Process Non-Binding
This RFP process is non-binding, and it does not intend to create, and shall not create, a formal legally binding
procurement process, and shall not give rise to the legal rights or duties applied to a formal legally binding
procurement process. This procurement process shall instead be governed by the law applicable to direct
commercial negotiations. For greater certainty and without limitation:
(a) This RFP shall not give rise to any contract A – based tendering law duties or any other legal obligations
arising out of any process contract or collateral contract; and,
(b) Neither the Proponent nor OECM shall have the right to make any breach of contract, tort or other claims
against the other with respect to the award of a Master Agreement, failure to award a Master Agreement
or failure to honour a response to this RFP.
Non-Binding Rates
While the Proposal Rates will be non-binding prior to the execution of a written Master Agreement, such
information will be assessed during the evaluation and ranking of the Proposals, as further described in Part
3 – Evaluation of Proposals. Any inaccurate, misleading, or incomplete information, including withdrawn or
altered Rates, could adversely impact any such evaluation, ranking, or Master Agreement award.
5.1.1 RFP Timetable
The following is a summary of the key dates for this RFP process:
RFP Timetable
Event Time/Date
OECM’s Issue Date of RFP: June 22, 2021
Proponent’s Information and OTP Demonstration Session: 2:00 pm on June 29, 2021
Proponent’s Deadline to Submit Questions: 5:00 pm on July 8, 2021
OECM’s Deadline for Issuing Answers: July 15, 2021
Proponent’s Deadline to Submit Questions Related to

5:00 pm on July 21, 2021
Addenda & Question and Answer Documents:
Revised OECM’s Deadline for Issuing Documents: August 11, 2021
Revised Closing Date: 2:00:00 pm on August 24, 2021
Anticipated Master Agreement Start Date: November 2021
Note – all times specified in this RFP timetable are local times in Toronto, Ontario, Canada.
OECM may amend any timeline, including the Closing Date, without liability, cost, or penalty, and
within its sole discretion.
In the event of any change in the Closing Date, the Proponent may thereafter be subject to the
extended timeline.

5.1.2 Proponent’s Information and OTP Demonstration Session
The Proponent may, but is not required to, participate in the Proponent’s Information and OTP
Demonstration Session, which will take place at the time set out in Section 5.1.1.
Prior to the Proponent’s Information and OTP Demonstration Session, OECM will send a Message
via OTP with the teleconference and webinar information to the Proponents who expressed interest
on OTP.
The Proponent’s Information and OTP Demonstration Session may provide an opportunity for the
Proponent to enhance its understanding of this RFP and to learn how to use OTP to submit its
Proposal.
Any changes to the Proponent’s Information and OTP Demonstration Session meeting date will be
issued in an addendum on OTP.
Information provided during this session will be posted on OTP.
In the event of a conflict or inconsistency between the Proponent’s Information and OTP
Demonstration Session and the RFP, the RFP shall prevail.
The Proponent can contact OTP technical support directly for further assistance, using the contact
details set out in Section 5.3.1.
5.1.3 Proponent to Follow Instructions
The Proponent should structure its Proposal in accordance with the instructions in this RFP. Where
information is requested in this RFP, any response made in the Proposal should reference the
applicable section numbers of this RFP where that request was made.
5.1.4 OECM’s Information in RFP Only an Estimate
OECM makes no representation, warranty or guarantee as to the accuracy of the information

contained in this RFP or issued by way of addenda. Any data contained in this RFP or provided by
way of addenda are estimates only and are for the sole purpose of indicating to Proponents the
general size of the work.
It is the Proponent's responsibility to avail itself of all the necessary information to prepare a Proposal
in response to this RFP.
5.1.5 Proponent’s Costs
The Proponent will bear all costs and expenses incurred relating to any aspect of its participation in
this RFP process, including all costs and expenses relating to the Proponent’s participation in:
(a) The preparation, presentation and submission of its Proposal;
(b) The Proponent’s attendance at any meeting in relation to the RFP process, including any
presentation and/or interview;
(c) The conduct of any due diligence on its part, including any information gathering activity;
(d) The preparation of the Proponent’s own questions; and,
(e) Any discussion and/or finalization, if any, in respect of the Form of Master Agreement.
5.2 Communication after RFP Issuance
5.2.1 Communication with OECM
All communications regarding any aspect of this RFP must be sent to OECM as a Message in OTP.
If the Proponent fails to comply with the requirement to direct all communications to OECM through
OTP, it may be disqualified from this RFP process. Without limiting the generality of this provision,

Proponents shall not communicate with or attempt to communicate with the following as it relates to
this RFP:
(a) Any employee or agent of OECM;
(b) Any member or advisor of the Project Advisory Committee;
(c) Any member of OECM’s governing body (such as Board of Directors, or advisors);
(d) Any employee, consultant or agent of OECM’s Customers; and,
(e) Any elected official of any level of government, including any advisor to any elected official.
5.2.2 Proponent to Review RFP
The Proponent shall promptly examine this RFP and all Appendices, including the Form of Master
Agreement and:
(a) Shall report any errors, omissions or ambiguities; and,
(b) May direct questions or seek additional information on or before the Proponent’s Deadline to
Submit Questions to OECM.
All questions submitted by Proponents shall be deemed to be received once the Message has
entered into OECM’s OTP inbox.
In answering a Proponent’s questions, OECM will set out the question, without identifying the
Proponent that submitted the question and OECM may, in its sole discretion:
(a) Edit the question for clarity;
(b) Exclude questions that are either unclear or inappropriate; and,
(c) Answer similar questions from various Proponents only once.
Where an answer results in any change to the RFP, such answer will be formally evidenced through
the issue of a separate addendum for this purpose.
To ensure the Proponent clearly understand issued addenda, OECM allows Proponents to ask
questions related to addenda, and question and answer documents. Refer to Section 5.1.1 for
timelines.
OECM is under no obligation to provide additional information but may do so at its sole discretion.
It is the responsibility of the Proponent to seek clarification, by submitting questions to OECM through
OTP, on any matter it considers to be unclear. OECM shall not be responsible for any
misunderstanding on the part of the Proponent concerning this RFP or its process.
5.2.3 Proponent to Notify
In the event the Proponent has any reason to believe that an error, omission, uncertainty or
ambiguity, as set out in Section 5.2.2 exists, the Proponent must notify OECM through OTP prior to
submitting a Proposal.
If appropriate, OECM will then clarify the matter for the benefit of all Proponents.
The Proponent shall not:
(a) After submission of a Proposal, claim that there was any misunderstanding or that any of the
circumstances set out in Section 5.2.2 were present with respect to the RFP; and,
(b) Claim that OECM is responsible for any of the circumstances listed in Section 5.2.2 of this RFP.
5.2.4 All New Information to Proponents by way of Addenda

This RFP may only be amended by an addendum in accordance with this section.
If OECM, for any reason, determines that it is necessary to provide additional information relating to
this RFP, such information will be communicated to all Proponents by addenda on OTP. Each
addendum shall form an integral part of this RFP.
Any amendment or supplement to this RFP made in any other manner will not be binding on OECM.
Such addenda may contain important information including significant changes to this RFP. The
Proponent is responsible for obtaining all addenda issued by OECM.
The Proponent who intends to respond to this RFP is requested not to cancel the receipt of addenda
or amendments option provided by OTP, since it must obtain all information and documents that are
issued on OTP.
In the event that a Proponent chooses to cancel the receipt of addenda or amendments, its Proposal
may be rejected.
5.3 Proposal Submission Requirements
5.3.1 General
The Proponent shall submit its Proposal through OTP at

https://ontariotenders.app.jaggaer.com/esop/nac-host/public/web/login.html.
The Proponent should contact OTP technical support if it experiences technical difficulties or to seek
support about the use of OTP via:
(a) Email at etenderhelp_CA@jaggaer.com;
(b) By phone at 866-722-7390; or,
(c) Accessing website information at https://ontariotenders.app.jaggaer.com/esop/nac-

host/public/attach/eTendering_responding_to_tender_guide.pdf.
To be considered in the RFP process, a Proposal must be submitted and received before the Closing
Date as set out in Section 5.1.1 and on OTP.
The Proponent is strongly encouraged to become familiar with the use of OTP well in
advance of the Closing Date.
The Proponent will not be able to submit a Proposal after the Closing Date, as OTP will close the
access to the RFP on the Closing Date.
A Proposal sent by, email, facsimile, mail and/or any other means other than stated in this RFP shall
not be considered. Notwithstanding anything to the contrary contained in any applicable statute
relating to electronic documents transactions, including the Electronic Commerce Act, 2000, S.O.
2000, c. 17, any notice, submission, statement, or other instrument provided in respect of the RFP
may not be validly delivered by way of electronic communication, unless otherwise provided for in
this RFP.
5.3.2 Proposal in English
All Proposal submissions are to be in English only. Any Proposal received by OECM that is not
entirely in the English language may be disqualified.
5.3.3 Proposal Submission Requirements
The Proponent is solely responsible for submitting its Proposal on OTP prior to the Closing Date.
The Proposal should be submitted in accordance with the instructions set out on OTP and in this
RFP as set out below.

Complete
Complete
OTP Appendix
Appendix/Form Title Form within
Envelope and Upload
OTP
to OTP
Form of Offer Qualification √
Compliance with Form of Master Agreement Qualification √
Technical Response Technical √
Appendix C – Commercial Response (in

Microsoft Excel format only) for Category A Commercial √
and/or Category B, if applicable
Appendix I – CSP Authorized Reseller Letter Qualification √
5.3.4 Other Proposal Considerations
In preparing its Proposal, the Proponent should adhere to the following:
(a) Information contained in any embedded link will not be considered part of a Proposal, and will
not be evaluated or scored;
(b) Completely address, on a point-by-point basis, each Technical Response question in Technical
Response. Technical Responses left blank and/or unanswered will receive a score of zero (0).
Refer to Section 3.3;
(c) Information attached as part of the Commercial Envelope in OTP will not be considered as part
of the evaluation of Stage II - Technical Response. Refer to Section 3.3; and,
(d) The Proposal should be complete in all respects. Proposal evaluation and scoring applies only
to the information contained in the Proposal, or accepted clarifications as set out in Section
5.3.13 Clarification of Proposals.
5.3.5 Proposal Receipt by OECM
Every Proposal received will be date/time stamped by OTP.
A Proponent should allow sufficient time in the preparation of its Proposal to ensure its Proposal is
received on or before the Closing Date.
5.3.6 Withdrawal of Proposal
A Proponent may withdraw its Proposal by deleting its submission on OTP before the Closing Date
or at any time throughout the RFP process until the execution of a Master Agreement. To withdraw
a Proposal after the Closing Date, the Proponent should send a Message to OECM through OTP.
5.3.7 Amendment of Proposal on OTP
A Proponent may amend its Proposal after submission through OTP, but only if the Proposal is
amended and resubmitted before the Closing Date.
5.3.8 Completeness of Proposal
By submitting a Proposal, the Proponent confirms that all components required to use and/or manage
the Services have been identified in its Proposal or will be provided to OECM or its Customers at no
additional cost. Any requirement that may be identified by the Proponent after the Closing Date or
subsequent to signing the Master Agreement shall be provided at the Proponent’s expense.

5.3.9 Proposals Retained by OECM
All Proposals submitted by the Closing Date shall become the property of OECM and will not be
returned to the Proponent.
5.3.10 Acceptance of RFP
By submitting a Proposal, a Proponent agrees to accept the terms and conditions contained in this
RFP, and all representations, terms, and conditions contained in its Proposal.
5.3.11 Amendments to RFP
Subject to Section 5.1.1 and Section 5.2.4, OECM shall have the right to amend or supplement this
RFP in writing prior to the Closing Date. No other statement, whether written or oral, shall amend this
RFP. The Proponent is responsible to ensure it has received all addenda.
5.3.12 Proposals will not be Opened Publicly
The Proponent is advised that there will not be a public opening of this RFP. OECM will open
Proposals at a time subsequent to the Closing Date.
5.3.13 Clarification of Proposals
OECM shall have the right at any time after the Closing Date to seek clarification from any Proponent
in respect of the Proposal, without contacting any other Proponent.
OECM will exercise this right in a similar manner for all Proponents.
Any clarification sought shall not be an opportunity for the Proponent to either correct errors or to
change its Proposal in any substantive manner. Subject to the qualification in this provision, any
written information received by OECM from a Proponent in response to a request for clarification
from OECM may be considered, if accepted, to form an integral part of the Proposal, at OECM’s sole
and absolute discretion.
OECM shall not be obliged to seek clarification of any aspect of any Proposal.
5.3.14 Verification of Information
OECM shall have the right, in its sole discretion, to:
(a) Verify any Proponent’s statement or claim made in its Proposal or made subsequently in a
clarification, interview, site visit, oral presentation, demonstration, or discussion by whatever
means OECM may deem appropriate, including contacting persons in addition to those offered
as references, and to reject any Proponent statement or claim, if such statement or claim or its
Proposal is patently unwarranted or is questionable, which may result in changes to the scores
for the Proponent’s Technical Response; and,
(b) Access the Proponent’s premises where any part of the work is to be carried out to confirm
Proposal information, quality of processes, and to obtain assurances of viability, provided that,
prior to providing such access, the Proponent and OECM shall have agreed on access terms
including pre-notification, extent of access, security and confidentiality. OECM and the
Proponent shall each bear its own costs in connection with access to each other’s premises.
The Proponent shall co-operate in the verification of information and is deemed to consent to OECM
verifying such information, including references.
5.3.15 Proposal Acceptance
The lowest price Proposal or any Proposal shall not necessarily be accepted. While price is an
evaluation criterion, other evaluation criteria as set out in Part 3 will form a part of the evaluation
process.
5.3.16 RFP Incorporated into Proposal

All provisions of this RFP are deemed to be accepted by each Proponent and incorporated into each
Proposal.
5.3.17 Exclusivity of Contract
The Master Agreement, if any, with the Preferred Proponent will not be an exclusive agreement for
the provision of the described Deliverables.
5.3.18 Substantial Compliance
OECM shall be required to reject Proposals, which are not substantially compliant with this RFP.
5.3.19 No Publicity or Promotion
No Proponent, including the Preferred Proponent, shall make any public announcement or distribute
any literature regarding this RFP or otherwise promote itself in connection with this RFP or any
arrangement entered into under this RFP without the prior written approval of OECM.
In the event that a Proponent, including the Preferred Proponent, makes a public statement either in
the media or otherwise in breach of this requirement, in addition to any other legal remedy it may
have in law, in equity or within the context of this RFP, OECM shall be entitled to take all reasonable
steps as may be deemed necessary by OECM, including disclosing any information about a
Proposal, to provide accurate information and/or to rectify any false impression which may have been
created.
5.4 Negotiations, Timelines, Notification and Debriefing
5.4.1 Negotiations with Preferred Proponent
OECM reserves the right to accept or reject any Proposals in whole or in part; to waive irregularities
and omissions, if doing so is in the best interests of OECM and its Customers.
The Preferred Proponent shall execute the Master Agreement in the form attached to this RFP with
negotiated changes, if any, and satisfy any other applicable conditions of this RFP within twenty (20)
days of invitation to enter into negotiations. This provision is solely to the benefit of OECM and may
be waived by OECM at its sole discretion.
If the Preferred Proponent and OECM cannot execute the Master Agreement within the allotted
twenty (20) days, OECM will, as described in Section 3.7 and 3.8, be at liberty to extend the timeline,
request the Preferred Proponent to submit its Best and Final Offer, terminate
discussions/negotiations with the Preferred Proponent, or publish one (1) or some of the Suppliers,
who have executed Master Agreements within OECM’s promotional marketing launch. Other Master
Agreements, if successfully negotiated with other Preferred Proponents would be added to OECM’s
website at a later date.
5.4.2 Failure to Execute a Master Agreement
When the Preferred Proponent successfully reaches an agreement with OECM at the end of the
negotiation process in accordance with the evaluation set out in this RFP, the Preferred Proponent
will be allotted five (5) Business Days to execute the Master Agreement unless otherwise specified
by OECM.
If the Preferred Proponent cannot execute the Master Agreement within the allotted timeframe,
OECM may rescind the invitation to execute a Master Agreement or publish one (1) or some of the
Suppliers, who have executed Master Agreements within OECM’s promotional marketing launch.
Other Master Agreements, if successfully negotiated with other Preferred Proponents would be
added to OECM’s website at a later date.
In accordance with the process rules in this Part 5 – Terms and Conditions of the RFP Process, there
will be no legally binding relationship created with any Proponent prior to the execution of a written
agreement.

5.4.3 Master Agreement
If a Master Agreement is subsequently negotiated and awarded to a Preferred Proponent as a result

of this RFP process:
(a) Any such Master Agreement will commence upon signature by the duly authorized
representatives of OECM and the Preferred Proponent; and,
(b) May include, but not be limited to, the general Master Agreement terms contained in Appendix
B – Form of Master Agreement.
5.4.4 Notification to Other Proponents
Once the Master Agreement is executed, other Proponents will be notified directly in writing and shall
be notified by public posting in the same manner that the RFP was originally posted of the outcome
of the procurement process and the award of the contract.
5.4.5 Debriefing
Any Proponent may request a debriefing after receipt of a notification of award. All requests must be
in writing to OECM and should be made within sixty (60) days of notification of award. The intent of
the debriefing information session is to aid the Proponent in presenting a better proposal in
subsequent procurement opportunities. Any debriefing provided is not for the purpose of providing
an opportunity to challenge the procurement process.
5.4.6 Bid Dispute Resolution
In the event that the Proponent wishes to review the decision of OECM in respect of any material
aspect of the RFP process, and subject to having attended a debriefing, the Proponent shall submit
a protest in writing to OECM within ten (10) days from such a debriefing.
Any request that is not timely received will not be considered and the Proponent will be notified in
writing.
A protest in writing should include the following:
(a) A specific identification of the provision and/or procurement procedure that is alleged to have
been breached;
(b) A specific description of each act alleged to have breached the procurement process;
(c) A precise statement of the relevant facts;
(d) An identification of the issues to be resolved;
(e) The Proponent’s arguments and supporting documentation; and,
(f) The Proponent’s requested remedy.
For the purpose of a protest, OECM will review and address any protest in a timely and appropriate
manner. OECM will engage an independent and impartial third party should the need arise.
5.5 Prohibited Communications, and Confidential Information
5.5.1 Confidential Information of OECM
All correspondence, documentation, and information of any kind provided to any Proponent in
connection with or arising out of this RFP or the acceptance of any Proposal:
(a) Remains the property of OECM and shall be removed from OECM’s premises only with the prior
written consent of OECM;
(b) Must be treated as confidential and shall not be disclosed except with the prior written consent
of OECM;

(c) Must not be used for any purpose other than for replying to this RFP and for the fulfillment of
any related subsequent agreement; and,
(d) Must be returned to OECM upon request.
5.5.2 Confidential Information of the Proponent
Except as provided for otherwise in this RFP, or as may be required by Applicable Laws, OECM shall
treat the Proposal and any information gathered in any related process as confidential, provided that
such obligation shall not include any information that is or becomes generally available to the public
other than as a result of disclosure by OECM.
During any part of this RFP process, OECM or any of its representatives or agents shall be under no
obligation to execute a confidentiality agreement.
In the event that a Proponent refuses to participate in any required stage of the RFP because OECM
has refused to execute any such confidentiality agreement, the Proponent shall receive no points for
that particular stage of the evaluation process.
5.5.3 Proponent’s Submission
All correspondence, documentation, and information provided in response to or because of this RFP
may be reproduced for the purposes of evaluating the Proposal.
If a portion of a Proposal is to be held confidential, such provisions must be clearly identified in the
Proposal.
5.5.4 Personal Information
Personal Information shall be treated as follows:
(a) Submission of information – The Proponent should not submit as part of its Proposal any
information related to the qualifications or experience of persons who will be assigned to provide
Services unless specifically requested. OECM shall maintain the information for a period of
seven (7) years from the time of collection. Should OECM request such information, OECM will
treat this information in accordance with the provisions of this section;
(b) Use – Any personal information as defined in the Personal Information Protection and Electronic
Documents Act, S.C. 2005, c.5 that is requested from a Proponent by OECM shall only be used
to select the qualified individuals to undertake the Services and to confirm that the work
performed is consistent with these qualifications; and,
(c) Consent – It is the responsibility of the Proponent to obtain the consent of such individuals prior
to providing the information to OECM. OECM will consider that the appropriate consents have
been obtained for the disclosure to and use by OECM of the requested information for the
purposes described.
5.5.5 Non-Disclosure Agreement
OECM reserves the right to require any Proponent to enter into a non-disclosure agreement
satisfactory to OECM.
5.5.6 Freedom of Information and Protection of Privacy Act
The Freedom of Information and Protection of Privacy Act (Ontario), applies to information provided
by the Proponent. A Proponent should identify any information in its Proposal, or any accompanying
documentation supplied in confidence for which confidentiality is to be maintained by OECM and its
Customers. The confidentiality of such information will be maintained by OECM, except as otherwise
required by law or by order of a court, tribunal, or the Ontario Privacy Commissioner.
By submitting a Proposal, including any Personal Information requested in this RFP, the Proponent
agrees to the use of such information for the evaluation process, for any audit of this procurement
process, and for contract management purposes.

5.5.7 Intellectual Property
The Proponent shall not use any intellectual property of OECM or Customers including, but not limited
to, logos, registered trademarks, or trade names of OECM or Customers, at any time without the
prior written approval of OECM and the respective Customer.
5.6 Reserved Rights and Governing Law of OECM
5.6.1 General
In addition to any other express rights or any other rights, which may be, implied in the circumstances,
OECM reserves the right to:
(a) Make public the names of any or all Proponents;
(b) Request written clarification or the submission of supplementary written information from any
Proponent and incorporate such clarification or supplementary written information, if accepted,
into the Proposal, at OECM’s discretion, provided that any clarification or submission of
supplementary written information shall not be an opportunity for the Proponent to correct errors
in its Proposal or to change or enhance the Proposal in any material manner;
(c) Waive formalities and accept Proposals that substantially comply with the requirements of this
RFP, in OECM’s sole and absolute discretion;
(d) Verify with any Proponent or with a third party any information set out in a Proposal;
(e) Check references other than those provided by Proponents;
(f) With supporting evidence, disqualify any Proponent on grounds such as:
i. Bankruptcy or insolvency;
ii. False declarations;
iii. Significant or persistent deficiencies in performance of any substantive requirement or

obligation under a prior agreement or agreements;
iv. Final judgments in respect of serious crimes or other serious offence; or,
v. Professional misconduct or acts or omissions that adversely reflect on the commercial

integrity of the Proponent;
(g) Disqualify any Proponent whose Proposal contains misrepresentations or any other inaccurate
or misleading information;
(h) Disqualify any Proponent whose Proposal is determined by OECM to be non-compliant with the
requirements of this RFP;
(i) Disqualify a Proposal based upon the past performance or on inappropriate conduct in a prior
procurement process, or where the Proponent has or the principals of a Proponent have
previously breached an agreement with OECM, or has otherwise failed to perform such
agreement to the reasonable satisfaction of OECM (i.e. has not submitted required reporting
and/or cost recovery fees to OECM);
(j) Disqualify any Proponent, who, in relation to this RFP or the evaluation and selection process,
has engaged directly or indirectly in any form of political or other lobbying whatsoever to
influence the selection of the Supplier.
(k) Disqualify the Proponent who has been charged or convicted of an offence in respect of an
agreement with OECM, or who has, in the opinion of OECM, engaged in any illegal business
practices, including activities such as bid-rigging, price-fixing, bribery, fraud, coercion or
collusion, unethical conduct, including lobbying as described above or other forms of
deceitfulness, or other inappropriate communications offering gifts to any employees, officers,
agents, elected or appointed officials or other representatives of OECM, or where the Proponent

reveals a Conflict of Interest or Unfair Advantage in its Proposal or a Conflict of Interest or
evidence of any Unfair Advantage is brought to the attention of OECM;
(l) Disqualify any Proposal of any Proponent who has breached any Applicable Laws or who has
engaged in conduct prohibited by this RFP, including where there is any evidence that the
Proponent or any of its employees or agents colluded with any other Proponent, its employees
or agents in the preparation of the Proposal;
(m) Make changes, including substantial changes, to this RFP provided that those changes are
issued by way of addenda in the manner set out in this RFP;
(n) Accept or reject a Proposal if only one (1) Proposal is submitted;
(o) Reject a Subcontractor proposed by a Proponent within a Consortium;
(p) Select any Proponent other than the Proponent whose Proposal reflects the lowest cost to
OECM;
(q) Cancel this RFP process at any stage and issue a new RFP for the same or similar requirements,
including where:
i. OECM determines it would be in the best interest of OECM not to award a Master
Agreement,
ii. the Proposal prices exceed the bid prices received by OECM for Services acquired of a
similar nature and previously done work,
iii. the Proposal prices exceed the costs OECM or its Customers would incur by doing the
work, or most of the work, with its own resources,
iv. the Proposal prices exceed the funds available for the Services, or,
v. the funding for the acquisition of the proposed Services has been revoked, modified, or
has not been approved,
and where OECM cancels this RFP, OECM may do so without providing reasons, and OECM
may thereafter issue a new request for proposals, request for qualifications, sole source, or do
nothing;
(r) Discuss with any Proponent different or additional terms to those contained in this RFP or in any
Proposal;
(s) Accept any Proposal in whole or in part;
(t) If OECM receives a Proposal from a Proponent with Rates that are abnormally lower than the
Rates in other Proposals, OECM may verify with the Proponent that the Proponent satisfies the
conditions for participation and is capable of fulfilling the Master Agreement; or,
(u) Reject any or all Proposals in its absolute discretion, including where a Proponent has launched
legal proceedings against OECM and/or its Customers or is otherwise engaged in a dispute with
OECM and/or its Customers;
and these reserved rights are in addition to any other express rights or any other rights which may
be implied in the circumstances and OECM shall not be liable for any expenses, costs, losses or any
direct or indirect damages incurred or suffered by any Proponent or any third party resulting from
OECM exercising any of its express or implied rights under this RFP.
By submitting a Proposal, the Proponent authorizes the collection by OECM of the information set
out under (d) and (e) in the manner contemplated in those subparagraphs.
5.6.2 Rights of OECM – Proponent
In the event that the Preferred Proponent fails or refuses to execute the Master Agreement within
allotted time from being notified, OECM may, in its sole discretion:

(a) Extend the period for concluding the Master Agreement, provided that if substantial progress
towards executing the Master Agreement is not achieved within a reasonable period of time from
such extension, OECM may, in its sole discretion, terminate the discussions;
(b) Exclude the Preferred Proponent from further consideration and begin discussions with the next
highest scoring Proponent without becoming obligated to offer to negotiate with all Proponents;
or,
(c) Exercise any other applicable right set out in this RFP including, but not limited to, cancelling the
RFP and issuing a new RFP for the same or similar Services.
OECM may also cancel this RFP in the event the Preferred Proponent fails to obtain any of the
permits, licences, and approvals required pursuant to this RFP.
5.6.3 No Liability
The Proponent agrees that:
(a) Any action or proceeding relating to this RFP process shall be brought in any court of competent
jurisdiction in the Province of Ontario and for that purpose the Proponent irrevocably and
unconditionally attorns and submits to the jurisdiction of that Ontario court;
(b) It irrevocably waives any right to and shall not oppose any Ontario action or proceeding relating
to this RFP process on any jurisdictional basis; and,
(c) It shall not oppose the enforcement against it, in any other jurisdiction, of any judgement or order
duly obtained from an Ontario court as contemplated by this RFP.
The Proponent further agrees that if OECM commits a material breach of OECM’s obligations
pursuant to this RFP, OECM’s liability to the Proponent, and the aggregate amount of damages
recoverable against OECM for any matter relating to or arising from that material breach, whether
based upon an action or claim in contract, warranty, equity, negligence, intended conduct, or
otherwise, including any action or claim arising from the acts or omissions, negligent or otherwise, of
OECM, shall be no greater than the Proposal preparation costs that the Proponent seeking damages
from OECM can demonstrate. In no event shall OECM be liable to the Proponent for any breach of
OECM’s obligations pursuant to this RFP, which does not constitute a material breach thereof. The
Proponent acknowledges and agrees that the provisions of the Broader Public Sector Accountability
Act, 2010 shall apply notwithstanding anything contained herein.
5.6.4 Assignment
The Proponent shall not assign any of its rights or obligations hereunder during this RFP process
without the prior written consent of OECM. Any act in derogation of the foregoing shall be null and
void.
5.6.5 Entire RFP
This RFP and all Appendices form an integral part of this RFP.
5.6.6 Priority of Documents
In the event of any inconsistencies between the terms, conditions, and provisions of the main part of
the RFP and the Appendices, the RFP shall prevail over the Appendices during this RFP process.
5.6.7 Disqualification for Misrepresentation
OECM may disqualify the Proponent or rescind a Master Agreement subsequently entered if the
Proponent’s Proposal contains misrepresentations or any other inaccurate, misleading or incomplete
information.
5.6.8 References and Past Performance

The evaluation may include information provided by the Proponent’s references and may also
consider the Proponent’s past performance with OECM and/or its Customers.
5.6.9 Cancellation
OECM may cancel or amend the RFP process without liability at any time.
5.6.10 Competition Act
Under Canadian law, a Proposal must be prepared without conspiracy, collusion, or fraud. For more
information, refer to the Competition Bureau website at
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/home, and in particular, part VI of the
Competition Act, R.S.C. 1985, c. C-34.
5.6.11 Trade Agreements
The Proponent should note that procurements coming within the scope of either Chapter 5 of the
Canadian Free Trade Agreement, Chapter 19 of the Comprehensive Economic and Trade
Agreement ("CETA") or within the scope of the Trade and Cooperation Agreement between Quebec
and Ontario are subject to such agreements, although the rights and obligations of the parties shall
be governed by the specific terms of this RFP.
For more information, refer to the following:
(a) Canadian Free Trade Agreement website at https://www.cfta-alec.ca/;
(b) Trade and Cooperation Agreement between Quebec and Ontario at https://www.cfta-
alec.ca/wp-content/uploads/2017/07/OQTCA-Consolidated-Jan-24-2017.pdf; and,
(c) Comprehensive Economic and Trade Agreement at http://www.international.gc.ca/gac-

amc/campaign-campagne/ceta-aecg/index.aspx?lang=eng.
5.6.12 Governing Law
The terms and conditions in this Part 5:
(a) Are included for greater certainty and are intended to be interpreted broadly and separately (with
no particular provision intended to limit the scope of any other provision);
(b) Are non-exhaustive (and shall not be construed as intending to limit the pre-existing rights of the
parties to engage in pre-contractual discussions in accordance with the common law governing
direct commercial negotiations); and,
(c) Are to be governed by and construed in accordance with the laws of the province or territory
within which the Customer is located and the federal laws of Canada applicable therein.
[End of Part 5]

APPENDIX A – DEFINITIONS
Definitions
Unless otherwise specified in this RFP, capitalized words and phrases have the meaning set out in Appendix B – Form
of Master Agreement attached to this RFP.
“Accredited College” means a college of applied arts and technology established under the Ontario Colleges of
Applied Arts and Technology Act, 2002 or a subsidiary of such a college;
“Applicable Law” means any common law requirement and all applicable and enforceable statutes, regulations,
directives, policies, administrative interpretations, orders, by-laws, rules, guidelines, approvals and other legal
requirements of any government and/or regulatory authority in effect from time to time;
“Authorized Reseller” means an IT service provider that has been authorized by a Cloud Service Provider to act as
an intermediary between the Cloud Service Provider and its customers.
“Android” refers to the mobile operating system developed by Google which is based on a modified version of the
Linux kernel and incorporates other open source software and is designed primarily for touchscreen mobile devices
such as smartphones and tablets.
“Application Programming Interface” or “API” is a set of routines, protocols, and tools for building software
applications.
“Best and Final Offer” or “BAFO” means a process during the negotiation stage in which a Preferred Proponent may
be invited by OECM to submit a best and final offer on a process or section of the RFP to improve on their original
Proposal submission. BAFO cannot be requested by a Proponent;
“Broader Public Sector” or “BPS” means:
(a) Select classified, non-classified and hydro entities (referred to as Other Included Entities in the Management Board
of Cabinet Procurement Directive);
(b) The Legislative Assembly;
(c) Every municipality in Ontario as defined in the Municipal Affairs Act and the Municipal Act;
(d) Every regional municipality in Ontario as defined in the Regional Municipalities Act;
(e) The District Municipality of Muskoka as described in the District Municipality of Muskoka Act;
(f) Every local board in Ontario as defined in the Municipal Affairs Act and the Municipal Act;
(g) Every university in Ontario;
(h) Every college of applied art and technology in Ontario;
(i) Every post-secondary institution in Ontario, the enrollments of which are used to calculate annual operating grant
entitlement;
(j) Every school board in Ontario as defined in the Education Act;
(k) Every hospital listed in the Schedule to the Classification of Hospitals Regulations made under the Public Hospitals
Act; and,
(l) Every private hospital operated under the authority of a licence issued under the Private Hospitals Act including:
i. Community Health Centres; and,
ii. Community Care Access Locations;
See https://www.ontario.ca/page/broader-public-sector-accountability;

“Business Day” or “Day” means Monday to Friday between the hours of 9:00 a.m. to 5:00 p.m., except when such a
day is a public holiday, as defined in the Employment Standards Act (Ontario), or as otherwise agreed to by the parties
in writing;
“Closing Date” means the Proposal submission date and time as set out in OTP and in 5.1.1 and may be amended
from time to time in accordance with the terms of this RFP;
“Commercial Envelope” means an area in OTP where the Proponent would upload its completed Commercial
Response;
“Commercial Response” means the Rates the Proponent uploads to OTP within Appendix C – Commercial Response
as part of the Commercial Envelope;
“Confidential Information” means confidential information of OECM and/or any Customer (other than confidential
information which is disclosed to the Preferred Proponent in the normal course of the RFP) where the confidential
information is relevant to the Deliverables required by the RFP, its pricing or the RFP evaluation process, and includes
all information concerning the business or affairs of the party or its directors, governors, trustees, officers or employees
that is of a confidential nature, which information if in written or other tangible form, is clearly designated as confidential,
or if disclosed orally, is designated as confidential in a written memorandum delivered by the disclosing party promptly
following such disclosure. For the purposes of greater certainty, Confidential Information shall:
(a) Include:(i) all new information derived at any time from any such Confidential Information whether created by
OECM, the Customer, the Proponent or any third-party; (ii) all information (including Personal Information) that
OECM or the Customer is obliged, or has the discretion, not to disclose under provincial or federal legislation; and,
(iii) pricing under this RFP;
(b) not include information that: (i) is or becomes generally available to the public without fault or breach on the part
of the disclosing party of any duty of confidentiality owed by it hereunder; (ii) the disclosing party can demonstrate
to have been rightfully obtained it, without any obligation of confidence, from a third-party who had the right to
transfer or disclose it to the disclosing party free of any obligation of confidence; (iii) the disclosing party can
demonstrate to have been rightfully known to or in the possession of it at the time of disclosure, free of any
obligation of confidence when disclosed; or (iv) is independently developed by the disclosing party; but the
exclusions in this subparagraph shall in no way limit the meaning of Personal Information or the obligations
attaching thereto under the Contract or at law;
“Conflict of Interest” includes, but is not limited to, any situation or circumstance where:
(a) in relation to the RFP process, the Proponent has an unfair advantage or engages in conduct, directly or indirectly,
that may give it an unfair advantage, including, but not limited to (i) having or having access to information in the
preparation of its Proposal that is confidential to OECM and not available to other respondents; (ii) communicating
with any person with a view to influencing preferred treatment in the RFP process; or (iii) engaging in conduct that
compromises or could reasonably be seen to compromise the integrity of the open and competitive RFP process
and render that process non-competitive and unfair; or,
(b) in relation to the performance of its contractual obligations in an OECM contract, the Proponent’s other
commitments, relationships or financial interests (i) could or could reasonably be seen to exercise an improper
influence over the objective, unbiased and impartial exercise of its independent judgement; or (ii) could or could
reasonably be seen to compromise, impair or be incompatible with the effective performance of its contractual
obligations;
“Consortium” means when more than one (1) business entities (i.e. Consortium members) agree to work together
and submit one (1) Proposal to satisfy the requirements of the RFP. One (1) of the Consortium members shall identify
itself as the Proponent and assume full responsibility and liability for the work and actions of all Consortium members;
“Cost Recovery Fee” or “CRF” means a fee, which contributes to the recovery of OECM’s operating costs as a not-
for-profit/non share capital corporation, which is based on the before tax amount invoiced by the Supplier to Customers
for Deliverables acquired through OECM’s competitively sourced agreements. Once Customer-Supplier Agreements
have been executed, this fee is remitted by the Supplier to OECM on a quarterly basis;
“Customer” means an organization such as educational entities (e.g. school boards or authorities, Provincial and
Demonstration Schools Branch with the Ontario Ministry of Education, colleges, and universities, and may also include
Private Schools and Private Career Colleges), Crown corporations, First Nations federal agencies, health and social
service entities, municipalities, not-for-profit organizations, provincially funded organizations (“PFO”), shared service

organizations, utilities and local boards, any other Ontario Public Sector and Broader Public Sector agencies, boards
or commissions or similar entities not mentioned here;
“Customer-Supplier Agreement” or “CSA” means a schedule attached to the Master Agreement, which is executed
between Customers and a Supplier for the provision of the Deliverables in the RFP;
“Central Processing Unit” or “CPU” refers to the unit which performs the processing inside a computer. The CPU may
consist of one or more processor cores.
“Cloud” or “Cloud Computing” is defined by the National Institute of Standards and Technology (NIST) as a model
for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources
(e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal
management effort or service provider interaction. Additionally, Cloud Computing includes the following five essential
characteristics: on-demand self-service, broad network access, resource pooling, rapid elasticity or expansion and
measured service.
“Cloud Computing Services” in the context of this RFP, include IaaS and PaaS.
“Cloud Security Alliance” or “CSA” is a leading organization dedicated to promoting the use of best practices for
securing cloud computing environments.
“Cloud Service Provider” or “CSP” refers to an organization that offers Infrastructure as a Service (IaaS) or Platform
as a Service (PaaS). The Cloud Service Provider is the owner of the Cloud Computing infrastructure offering a cloud-
based platform, infrastructure, application or storage services and is distinct from Resellers, who may be authorized to
resell the Cloud Computing Services.
“DevOps” means a rapid IT service delivery method which is achieved through the adoption of agile, lean practices in
the context of a system-oriented approach. DevOps seeks to improve collaboration between operations and
development teams. DevOps implementations utilize technology — especially automation tools that can leverage an
increasingly programmable and dynamic infrastructure from a life cycle perspective.
“Deliverable(s)” means all Products, and Services to be provided or performed by the Supplier, under the Master
Agreement, and includes everything that is necessary to be supplied, provided or delivered by the Supplier within scope
of the resulting Master Agreement;
“Eligible Proposal” means a Proposal that meets or exceeds the prescribed requirement, proceeding to the next
stage of evaluation;
“FIPPA” means the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31, and all regulations
adopted thereunder, in each case, as amended or replaced from time to time;
“FedRAMP” or “Federal Risk and Authorization Management Program”, means an assessment and authorization
process which United States federal agencies have been directed by the United States Office of Management and
Budget to use to ensure security is in place when accessing Cloud Computing Products and Services.
“GO-ITS” refers to official publications on the guidelines, preferred practices, standards and technical reports adopted
by the Ontario Public Service under the delegated authority of the Management Board of Cabinet (MBC).
“Graphical User Interface” or “GUI” refers to the visual way of interacting with a computer.
“Hyper-Text Transfer Protocol” or “HTTP” is the underlying protocol of the world wide web.
“I/O” refers to data input and output.
“iOS” refers to the Apple iOS mobile operating system.
“Infrastructure-as-a-Service” or “IaaS” is a form of Cloud Computing which provides virtualized, on-demand, elastic,
and measured computing resources over the internet.
“Internet Protocol” or “IP” provides a standard set of rules for sending and receiving data over the Internet.

“ISO/IEC 27001” refers to the information security standard, part of the ISO/IEC 27000 family of standards published
by the joint technical committee of the International Organization for Standardization and the International
Electrotechnical Commission.
“Master Agreement” or “Agreement” means the agreement to be made between the Preferred Proponent and OECM
based on the template attached as Appendix B – Form of Master Agreement with negotiated changes, together with all
schedules and appendices attached thereto and all other documents incorporated by reference therein, as amended
from time to time by agreement between OECM and the Supplier;
“OECM” means the Ontario Education Collaborative Marketplace;
“OECM’s Deadline for Issuing Final Addenda” means the date and time as set out in 5.1.1 of this RFP and may be
amended from time to time in accordance with the terms of this RFP;
“Ontario Tenders Portal” or “OTP” means the electronic tendering platform

https://ontariotenders.app.jaggaer.com/esop/nac-host/public/web/login.html through which a Proponent’s Proposal
must be submitted by the Closing Date;
“Optional Second Stage Selection Process” or “Second Stage” means a request from one (1) or more Suppliers
via a Second Stage tool (e.g. Request for Services (“RFS”), Quick Quote (“QQ”), or Customer’s process (e.g. directly
or via an online e-tendering platform) from a Customer or from OECM on behalf of a Customer, seeking Rates and
relevant Products and/or Services specific to a Customer’s organization;
“PFO” means a provincially funded organization;
“Personal Information” has the same definition as in subsection 2(1) of FIPPA and in subsection 2(1) of MFIPPA,
that is, recorded information about an identifiable individual or that may identify an individual and includes all such
information obtained by the Proponent from OECM or the Customer or created by the Proponent pursuant to the RFP;
“Preferred Proponent” means the Proponent that is invited into negotiations in accordance with the evaluation
process set out in this RFP;
“Product” or “Resources” means all Cloud computing technology including IaaS, PaaS, XaaS,
applications, services or resources made available to users on demand via the Internet from a CSP’s servers as
contrasted with such applications, services or resources being made available from a person or entity’s on-premises
servers to be provided by the Supplier as part of Category A, under the Master Agreement, and includes everything
that is necessary to be supplied, provided or delivered by the Supplier;
“Project Advisory Committee” or “PAC” means the individuals providing input into the development of this RFP, and
may also evaluate Proposals received in response to this RFP;
“Proponent” means an entity that submits a Proposal in response to this RFP and, as the context suggest, refers to
a potential Proponent;
“Proposal” means all documentation and information submitted by a Proponent in response to the RFP;
“Purchasing Card" or “P-Card” means the corporate charge cards used by the Customer, as may be changed from
time to time;
“Platform as a Service” or “PaaS” is a Cloud Computing model in which the Cloud Service Provider hosts the hardware
and software development tools and environment to allow developers to build applications and services over the
internet.
“Private Cloud” means that the Cloud Computing Services are for the exclusive use of a single organization and its
business units.
“Public Cloud” means that the Cloud Computing Services are available for use by the public.
“Random Access Memory” or “RAM” means a type of computer memory that can be accessed randomly; that is, any
byte of memory can be accessed without touching the preceding bytes.
“Rates” means the maximum prices in Canadian funds, for the Cloud Technology and Related Services as set out in
the Proponent’s submitted Appendix C - Commercial Response;

“Request for Proposals” or “RFP” means this Request for Proposals #2019-376 issued by OECM, including all
appendices and addenda thereto;
“Secure Socket Layer” or “SSL” means encrypted link between a server and a client.
“Security Assertion Markup Language” or “SAML” is an open standard that allows security credentials to be shared
by multiple computers across a network.
“Service Catalogue” means a list of all generally available Products and Services of a Cloud Service Provider, together
with their fees, published by or on behalf of the Cloud Service Provider.
“Service Organization Controls Report 1” or “SOC 1” is a report on controls which describes and organization’s
internal control over financial reporting.
“Service Organization Controls Report 2” or “SOC 2” is a report which describes the organization’s controls relevant
to operations and compliance.
“Service Organization Controls Report 3” or “SOC 3” is a report that report outlines information related to an
organization's internal controls for security, availability, processing integrity, confidentiality or privacy.
“Service” means all related professional services to be provided or performed by the Supplier, under the Master
Agreement as part of Category B, and includes everything that is necessary to be supplied, provided or delivered by
the Supplier;
“Subcontractor” includes the Supplier’s subcontractors or third-party providers or their respective directors, officers,
agents, employees or independent contractors, who shall fall within the meaning of Supplier for the purposes of the
Master Agreement as mutually agreed upon by the Customer;
“Supplier” means a Preferred Proponent who has fully executed a Master Agreement with OECM and has assumed
full liability and responsibility for the provision of Deliverables pursuant to the Master Agreement either as a single
Supplier or a lead Supplier engaging other suppliers or Subcontractors;
“Technical Envelope” means an area in OTP where the Proponent would complete Technical Response;
“Technical Response” means the information, which will be evaluated and scored, the Proponent submits within OTP
as part of the Technical Envelope;
“Term” has the meaning set out in Part 1 – Deliverables of this RFP;
“Unfair Advantage” means any conduct, direct or indirect, by a Proponent that may result in gaining an unfair
advantage over other Proponents, including, but not limited to (i) possessing, or having access to, information in the
preparation of its Proposal that is confidential to OECM and which is not available to other Proponents, (ii)
communicating with any person with a view to influencing, or being conferred preferred treatment in, the RFP process,
or (iii) engaging in conduct that compromises or could be seen to compromise the integrity of the RFP process and
result in any unfairness;
“User Acceptance Testing” or “UAT” is the final phase in a software development process in which the software is
given to the intended audience to be tested for functionality as part of the application development and testing and
release lifecycle.
“User Interface” or “UI” is the means by which the user and a computer system interact with input devices and software.
“Virtual Local Area Network” or “VLAN” is a logical subnetwork that groups together a collection of devices from
different physical LANs.
“Virtual Machine” or “VM” is a software program or operating system that not only exhibits the behavior of a separate
computer but is also capable of performing tasks such as running applications and programs like a separate computer.
“Wide Area Network” or “WAN” is a network that exists over a large-scale geographical area.
“Workflow” has the meaning of enabling automated multi-step processes; and,
“Zone” means the OECM geographical boundaries within the Province of Ontario as identified in Appendix E – OECM
Geographical Zones.

APPENDIX B – FORM OF MASTER AGREEMENT
This appendix is posted as a separate PDF document.

APPENDIX C – COMMERCIAL RESPONSE
The Proponent should complete this appendix, posted as a separate Microsoft Excel document, and upload it into OTP.

APPENDIX D – PERFORMANCE MANAGEMENT SCORECARD
Master Agreement performance means that the Supplier aligns with OECM’s three (3) pillars of Savings, Choice and
Service, supporting the growth of the Master Agreement among Customers, and providing quality Services at
competitive Rates.
Supplier performance means that the Supplier meets or exceeds the performance requirements described below or as
mutually agreed upon during negotiations and adheres to all the other contractual requirements.
To ensure Master Agreement requirements are met, the Supplier’s performance will be measured and tracked by
OECM to ensure:
(a) On-time delivery of high-quality Cloud Technology and related Professional Services at the Master Agreement
Rates or lower;
(b) Customer satisfaction;
(c) On-time Master Agreement activity reporting to OECM;
(d) On-time Cost Recovery Fee remittance; and,
(e) Continuous improvement.
Reporting, as described in Appendix D – Reporting Requirements is mandatory for the Supplier to submit as they
provide evidence and justification of adherence to the Master Agreement. Through consolidation of reporting
information, OECM provides Customers a thorough understanding of the Master Agreement aiding the adoption of the
Master Agreement.
By providing the reports, OECM is able to analyze and maintain the integrity of the Master Agreement and ensure that
our core principles of Savings, Choice and Service are communicated to the Customer community.
Failure to provide accurate reports by the deadline may be deemed as poor performance and will reflect on the
Suppliers Performance Management Scorecard.
During the Term, the Supplier shall collect and report the agreed upon performance measures as requested by OECM.
The Performance Management Scorecard and other performance indicators will be used to measure the Supplier’s
performance throughout the Term, ensuring Customers receive Services deemed acceptable and delivered on time.
The Supplier’s performance score will be considered when OECM contemplates Master Agreement decisions such as:
(a) The approval or rejection, in whole or in part, of the Supplier’s Rate refresh requests;
(b) The approval or rejection of the Supplier’s request to add other related Services to the Master Agreement;
(c) Master Agreement extensions; and,
(d) Master Agreement termination.
The Supplier shall maintain accurate records to facilitate the required performance management reporting
requirements.
The key performance indicators (“KPIs”) include but are not limited to the following:
Supplier Performance Measures
Performance Penalties
Key Performance Indicator Performance Goal
Measurement
High level of As per Customer’s

Customer Satisfaction –
satisfaction from annual 98% or greater requirements
Customer Rating for Service
Customer survey

Technical Support Response Response time of less
98% or greater
Time than 2 Business Days
Issue Resolution Within 48 Hours 98% or greater
Total Customer
Customer Issues – Number
complaints annually out Less than 2%
of Customer’s complaints
of total client requests
Ability to recover the

systems in the event of
Disaster Recovery a disaster, with all 2 to 8 hours
systems functional and
effectively working.
Response time by a
service desk agent to
an inquiry received via
phone, email, web site,
Service Desk Availability 99.9% minimum
or fax during the
business hours (7 days
per week, 12 months
per year)
OECM – Specific Performance Measures
Performance
Key Performance Indicator Performance Goal
Measurement
Integrated Reporting Template Remittance On time 98% of the time
Executed CSA’s sent to OECM within 30

On time 98% of the time
days of execution
Cost Recovery Fee Payment Remittance Day of 98% of the time
Response Time to OECM Inquiries 98% of the time
During the business review meetings, OECM will review the KPIs and Supplier Recognition Program results with the
Supplier.
Other KPIs, and penalties, as mutually agreed upon between the Supplier and OECM, may be added during the Term.
A Customer may, when executing a CSA, seek other KPIs.
Penalties and Rewards
The Supplier shall be responsible for all liquidated damages incurred by the Customers as a result of Supplier’s failure
to perform according to the Master Agreement and/or Customer-Supplier Agreement. Additional penalties for failure to
meet or rewards for exceeding the Master Agreement and/or Customer-Supplier Agreement requirements may be
mutually agreed upon between the Customer and the Supplier, at the time of Customer-Supplier Agreement execution.
Any penalty and/or reward shall be reported to OECM.

APPENDIX E – OECM GEOGRAPHICAL ZONES
OECM Customers are located in one (1) or more of the following five (5) geographical Zones in Ontario.

APPENDIX F – REPORTING REQUIREMENTS
Once Customer Supplier Agreements have been executed, the Supplier must provide the following reports to OECM
for the Term. Reports shall be submitted via email in Microsoft Excel format according to the frequency set out below.
Supplier Reporting Requirements
Reports Frequency Due Date
Integrated Reporting Template
1. Sales Report including, but not limited to:
(a) Customer’s name;

(b) Invoice number and date;
(c) Service description;
(d) Quantity purchased;
(e) List Price (MSRP);
(f) Discount Percentage;
(g) Net Rate;
(h) Total Rate per Service/per diem;
(i) Savings (i.e. list Rate minus discount, net Rate, savings); and, Monthly 8th Business Day
(j) Cost Recovery Fees and HST.
2. CSA Status Report including, but not limited to:
(a) The number of executed CSAs; and,

(b) CSAs pending execution.
3. Optional Second Stage Report including, but not limited to:
(a) Customer’s name;

(b) Reference number;
(c) Number of requests received and submitted;
(d) Resulting savings; and,
(e) Status (e.g. complete, due date to return to Customer).
Performance Reporting
8th Business Day
Quarterly
following each
1. Key Performance Indicators (“KPIs”) Report - As set out in Appendix D – (calendar)
quarter
Performance Management Scorecard
Other Reports:
Specific Customer Reports - As requested (e.g. spend) As requested As requested
OECM Ad Hoc Reports - As requested and mutually agreed upon As requested As requested
Final reporting requirements will be determined during negotiations.

APPENDIX G – CODE OF CONDUCT
The Supplier will take every measure to comply with OECM’s Supplier Code of Conduct (“SCC”) principles set out
below and to adopt behaviours and practices that are in alignment with these principles or those of OECM’s Customers
as mutually agreed upon between the Customer and Supplier. OECM’s core values are in alignment with and
entrenched within the key principles of the SCC. The SCC applies to the Supplier’s owners, employees, agents,
partners and subcontractors who provide Products to OECM and/or Customers.
The Supplier will manage their operations according to the most stringent standards of ethical business, integrity and
equity. The Supplier must therefore:
(a) Refrain from engaging in any form of non-competitive or corrupt practice, including collusion, unethical bidding
practices, extortion, bribery and fraud;
(b) Ensure that responsible business practices are used, including ensuring that business continuity and disaster
recovery plans are developed, maintained and tested in accordance with applicable regulatory, contractual and
service level requirements, and that healthy and safe workplaces that comply with relevant health and safety laws
are provided;
(c) Ensure the protection of the confidential and personal information they receive from OECM, and only use this
information as part of their business relations with OECM;
(d) Comply with intellectual property rights relating to the Products provided to OECM and its Customers;
(e) Never place an OECM employee in a situation that could compromise his/her ethical behaviour or integrity or
create a conflict of interest;
(f) Divulge all actual and potential conflicts of interest to OECM; and,
(g) Disclose to OECM any behaviour deemed unethical on the part of an OECM employee.
Also, the Supplier shall:
(a) Comply with all foreign and domestic applicable federal/provincial/municipal laws and regulations including, but
not limited to the environment, health and safety, labour and employment, human rights and Product safety and
anti-corruption laws, trade agreements, conventions, standards, and guidelines, where the Products are provided
to OECM Customers. Fair competition is to be practised in accordance with applicable laws. All business activities
and commercial decisions that restrict competition or may be deemed to be uncompetitive are to be avoided;
(b) Not try to gain improper advantage or engage in preferential treatment with OECM employees and Customers.
The Supplier must avoid situations that may adversely influence their business relationship with OECM or can be
directly or indirectly perceived as a conflict of interest and interfere with the provision of the Products to OECM or
its Customers. The Supplier must disclose any actual or potential conflicts of interest promptly to OECM;
(c) Never offer to OECM staff bribes, payments, gifts of entertainment or any type of transactions, inducements,
services, discounts and/or benefits that may compromise or appear to compromise an OECM’s employees’ ability
to make business decisions in the best interest of OECM and its Customers. If a Supplier is unsure whether a gift
or entertainment offer to an OECM employee complies with OECM’s SCC, the Supplier should consult with the
intended recipient’s manager;
(d) Not engage in any improper conduct to gain influence or competitive advantage especially that which would put
OECM or its Customers at risk of violating anti-bribery and/or anti-corruption laws. The Supplier must ensure that
the requirements of all these applicable laws are met, and not engage in any form of corrupt practices including
extortion, fraud or bribery;
(e) Ensure that any outsourcing and/or subcontracting used to fulfill Products are identified and approved by the
Customer and monitored to ensure compliancy with contractual obligations and adherence to OECM’s SCC.
Supplier’s employees, subcontractors and other service providers must adhere to the requirements of the SCC,
which must be made available as necessary. The Supplier must also ensure that its subcontractors and other
service providers are paid properly and promptly to avoid any disruption in the provision of Products by the Supplier
to OECM or its Customers;

(f) Maintain workplace professionalism and respect for the dignity of all employees, Customers, and individuals. The
Supplier must never exercise, tolerate or condone harassment, discrimination, violence, retaliation and any other
inappropriate behaviour;
(g) Abide by applicable employment standards, labour, non-discrimination and human rights legislation. Where laws
do not prohibit discrimination, or where they allow for differential treatment, the expectation of the Supplier is to be
committed to non-discrimination principles and not to operate in an unfair manner. The Supplier must be able to
demonstrate that their workplaces operate under the following principles:
i. Child labour is not accepted;
ii. Discrimination and harassment are prohibited, including discrimination or harassment based on any
characteristic protected by law;
iii. Employees are free to raise concerns and speak up without fear of reprisal;
iv. Appropriate and reasonable background screenings, including investigations for prior criminal activity,
have been completed to ensure integrity and character of the Supplier’s employees; and,
v. Clear and uniformly applied employment standards are used that meet or exceed legal and regulatory
requirements;
(h) Provide healthy and safe workplaces for their employees. These workplaces must comply with applicable health
and safety laws, statutes and regulations to ensure a safe and healthy work environment. Employers must also
ensure that their employees are properly trained and that they have easy access to information and instructions
pertaining to health and safety practices; and,
(i) Give high priority to environmental issues and implement initiatives to foster sound environmental management
through practices that prevent pollution and preserve resources. The Supplier must conduct business in an
environmentally responsible and sustainable manner. The Supplier must comply with all applicable environmental
laws, statutes and regulations, including, but not limited to, waste disposal (proper handling of toxic and hazardous
waste), air emissions and pollution, to ensure that they meet all legal requirements and strive to prevent or mitigate
adverse effects on the environment with a long-term objective of continual improvement.
The Supplier is expected to:
(a) Abide by OECM’s SCC;
(b) Report violations of the SCC or identify any Customer requests that might constitute violations; and,
(c) Cooperate and collaborate with OECM and bring about the resolution of SCC compliance issues.
Compliance with SCC principles is a criterion that is taken into consideration in OECM’s supplier selection process and
ongoing performance and relationship management.
The practices adopted by the Supplier must be verifiable. Such verification may be conducted by way of a Supplier’s
self-evaluation and/or an audit completed by OECM at its discretion. The Supplier must provide, upon request, OECM
with documents attesting to their compliance with the SCC.
In addition, OECM may elect to visit the Suppliers' facilities if OECM so chooses. Appropriate notice will be provided to
the Supplier. Whenever a situation of non-compliance is identified, OECM will endeavor to work with the Supplier in
order to develop a corrective plan to resolve the non-compliant issues in a timely manner.
Failure to comply with OECM’s SCC may result in termination of this Master Agreement.
For more information, visit OECM’s website at https://oecm.ca/oecm-advantage/our-Supplier-partners/Supplier-code-

of-conduct.

APPENDIX H – OECM SCHOOL BOARD, COLLEGE AND UNIVERSITY CUSTOMERS IN ONTARIO

APPENDIX I – CSP AUTHORIZED RESELLER LETTER

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CLOUD TECHNOLOGY AND RELATED PROFESSIONAL SERVICES

REQUEST FOR PROPOSALS NUMBER: #2021-376

Request for Proposals Issued On: June 22, 2021

Proponent’s Deadline for Questions: 5:00 pm on July 8, 2021

Please refer to Section 4.1.1 for the complete RFP timetable.

Cloud Technology and Related Professional Services RFP #2021-376 Page 1 of 62

PART 1 – INTRODUCTION ........................................................................................................................................... 5

Cloud Technology and Related Professional Services RFP #2021-376 Page 2 of 62

Cloud Technology and Related Professional Services RFP #2021-376 Page 3 of 62

Cloud Technology and Related Professional Services RFP #2021-376 Page 4 of 62

The Proponent must be a CSP or an Authorized Reseller for proposed CSP.

This RFP is issued by OECM.

1.1 Objective of this RFP

The objective of this RFP includes, but is not limited to provide:

(f) Detailed, accurate and punctual spend reports to OECM.

1.2 CSP and Reseller/Dealer Status

1.3 Project Background and Historical Spend

(a) Six (6) School Boards;

Cloud Technology and Related Professional Services RFP #2021-376 Page 5 of 62

(c) Three (3) Universities; and,

(d) Five (5) other organizations.

1.4 Project Advisory Committee

(a) Grand River Hospital;

(b) Lakehead University;

(c) George Brown College;

(d) City of Hamilton;

(e) Limestone DSB;

(f) Centennial College; and,

(g) Cambrian College.

1.5 Overview of OECM

(f) Supporting supplier partners through a Supplier Recognition Program.

Cloud Technology and Related Professional Services RFP #2021-376 Page 6 of 62

More information about OECM is available on our website - http://www.oecm.ca/.

1.7 The Ontario Broader Public Sector Procurement Directive

1.8 Trade Agreements

1.9 Rules of Interpretation

(b) Words in the RFP shall bear their natural meaning;

(f) The following terminology applies in the RFP:

iii. The term “will” describe a procedure that is intended to be followed.

Cloud Technology and Related Professional Services RFP #2021-376 Page 7 of 62

Current Cloud Computing Environment

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2.1 Description of Deliverables

a) Category A – Cloud Computing Technology; and,

b) Category B – Professional Services.

2.2 Category A: Cloud Computing Technology

(a) On-demand self-service;

(b) Broad network access;

(c) Resource pooling;

(d) Rapid elasticity; and

(e) Measured service.

2.2.1. Cloud Computing - Infrastructure-as-a-Service (IaaS)

(b) Virtual Machines; and

(c) Virtual Network

Cloud Technology and Related Professional Services RFP #2021-376 Page 10 of 62

(b) Virtual machines, storage and bandwidth dynamically or on-demand, as required;

(d) Appropriate patch management.

(a) Online, on-demand virtual storage for files and/or objects;

2.2.1.2 Virtual Machine