ODA BULTUM UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT
PRACTICAL ATTACHMENT REPORT ON HIJRA BANK IN WESTERN
HARARGHE ZONE IN CHIRO BRANCH

Pre. BY Chala Mohammed

I'd.No : 1395/13

Submitted to Nehawi.M

JUNE 18/5/2023

CHIRO,
ETHIOPIA

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ACKNOWLEDGEMENT
First of all, I would like to extend my special thanks to ABRAHIM,manager of Hijra Bank and
unreserved assistance to carry out the practical attachment papers I thank for Oda Bultum
University especially, the colleges of Business and Economics for designing such program
through which student’s develop their knowledge. Finally, I would like to thank for all my
family and friends for their supporting me by all aspect as I doing this paper.

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 ABSTRACT
This paper seeks to address the transaction services of Hijra Bank Chiro branch. For the
purpose of the study both primary and secondary data were used, but much focus on primary
data in which more information was obtained by interview and questionnaires. After the data has
been gathered, it would be analysed and presented. This study would be expected to provide
reasonable results that could help the company to take reasonable decision for their future
activity.

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 CONTENT TABLE Page
ACKNOWlEDGMENT..................................................................................................................................i

ABSTRACT.................................................................................................................................................ii

CONTENT.................................................................................................................................................iii

CHAPTER ONE

ORGANIZATIONAL REPORT

INTRODUCTION................................................................................................................................................ 1

1.1 Historical Back Ground of Hijra Bank.................................................................1

1.2 Main activity or core activity of host organization ..........................................................................2

1.3 Mission, Vision statement and Value of the institution...................................................................2

1.4 Stracture of Hijra Bank...............................................................................3

CHAPTER TWO

2 .HOST ATTACHMENT DEPARTMENT IN THE ORGANIZATION.......................................................................5

2.1 Key function of the department................................................................................................................5

2.2 Staff establishment of the department in terms of the number of employees and their duties

& responsibility.....................................................................................................................................6

CHAPTER THREE

3 EVALUATION OF THE ATTACHMENT PERIOD....................................................................................7

3.1 Benefits you gained from the attachment.........................................................................................7

3.2 Description of the strength and weakness........................................................................................7

3.3 Description of the opportunities and threats....................................................................................8

3.4 Possible problem that you have noticed with respect to specific task that you were handling

and working condition in the organization and Staff relationship..................................................9

3.5 Challenges encountered by student during attachment Period....................................................9

3.6 How the challenge were solved .......................................................................................................9

3.7 The relationship between practical and theory ..............................................................................10

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 3.7.1 Similarity..........................................................................................................................................10

3.7.2 Difference.........................................................................................................................................10

3.8 Conclusion..........................................................................................................................................10

3.9 Recommendation...............................................................................................................................11

3.9.1 Recommendation for the university in general and the department in particular as to how the

practical attachment course implemantation can be improved................................................11

3.9.2 Recommendation for the company in general and the section in particular as to how to solve it's
problem that I observe during the attachment period....................................................................11

REFERENCES..........................................................................................................................................12

CHAPTER ONE

INTRODACTION

1.1 Background of the Hijra bank

Hijra bank (HB) was established on January 16, 2022 in the wake of the long - awaited
government's approval of full- fledged interest - free banking in Ethiopia.

Hijra bank capital during its establishment was 1.2 billion birr, of which 700 million birr was
paid by 9000+ small farmers , peasants, unbanked communities and small traders from all parts
of the country.

The bank is the second full-fledged interest-free bank in Ethiopia .

.

All branches of HB located in any party of the country are open from 8:00 in the morning to
6:00 in the evening including lunch hours always from Monday to Saturday.

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Back ground of Hijra bank in west Hararghe Chiro woreda established February 2 .2022 it has 8
members of employees.

1.2Main function or core activity of the host organization.

• providing loans and advances to its customer including long term investment ,

 providing domestic and international money transfer service,

• Providing deposit and withdrawal services.
• Collection of cash deposit

1.3, Mission, Vision statement and Core value of the institution

 Vision: of Hijra Bank
 To be the premiere partner in ethical banking.
 Mission: Hijra Bank
 To respond to this age -old appeal of this community.
 Values: Hijra Bank.
 Honesty
 Inclusive
 Just and fair
 Responsible
 Agile
 Objectives of Hijra Bank
 Committed to inclusion in all its operations.
 Committed to fairness in all its operations.
 Committed to diversity in all its operations.
 Revolutionizing interest free banking with highest of ethnics and sharia compliant.

1.4 The structures of Hijra Bank

i. General body. The apex body of Hijra bank is the general body of shareholders
/owners of the bank who have the basic right to decide the objective, the existence and
operation of the bank.
ii. General assembly: The general assembly elected representatives, the boards of
directors to whom all the powers to run the bank are based upon.
iii. Board of directors: Boards of directors hired the general managers of the bank.
iv. Executive managers. They are who interested to perform the function relating to
policy matters, implementation and supervision.

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 v. Functional departments: At head office levels and branches are in charges of the
implementation of policy and strategies of the bank.

CHAPTER TWO

HOST ATTACHMENT DEPARTMENT IN THE ORGANIZATION

2.1 Key function of the department

Customer account and transaction service department is one of the sectors of Hijra bank in Chiro
Branch. It performs its duties and responsibility by setting specific and feasible goals and objectives which
support to speed up customer satisfaction and profit maximization of the bank.

 To ensure standardization and uniformity in the customer service process.

 To smoothly implement integrated banking solutions in retail banking operation of
customer service process.
 To have single source of reference to perform.
 To determine duties and responsibilities that each employees have at all level in the
customer service process.
 To provide efficient and quality service to its customer.

1) Account opening: - there are many types of accounts those are:-

 Saving account – is interest bearing deposit opened by legal and physical persons,
organization and association.
 Demand deposit account – shall mean an interest bearing account opened only by
customers who are literate.
 Special demand account – means a non interest bearing account that is opened to full
fill the request of customer who not wants interest for their deposit.
 Fixed time deposits – a type of account deposit is received at certain period of time
without movement a minimum of three month and attracts higher interest rate than
others.

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2) Duties related to cash

 Cash deposit
 Cash withdrawal

3) Telegram – that means send outgoing message and receive incoming message from other branch.

4) Handling foreign exchange – exchange of other currency into birr.

5 ) checker activities – means checking daily tickets which are filled and written manually, by comparing the
information and balance existing in the computer system.

2.2 Staff establishment of the department in terms of the number of employees and
their duties and responsibilities.

This department was established in 2022 when the bank starts its job. We can
say that the department is the back bone of the organization.

It has one employee in each window.

 Their duties and responsibilities

• Attend customer at the counter properly and with due respect

• Post all type of transaction and identify customer

• Prepare cash and non-cash tickets/instruments

• Process customer account opening and perform cross selling activity

• Pay cash to all types of transaction within his/her limit

• Scan customer and authorized staffs’ signature

• Receive cash from all type of transaction within the branch

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 • Process clearance of negotiable instruments

CHAPTER THREE

EVALUATION OF THE ATTACHMENT PERIOD

3.1 Benefits you gained from the Attachment

Since this practical attachment is the connection between theory in class and real world it has
significant. Some of the significance of this practical attachment;

✓ It help me to know and compare the relationship between the theory and real
world
✓ It Increase my confidence on future work
✓ It help me to identify the problem in the company for necessary solution
✓ It help me to apply the theory in class for future expected activities
✓ It help me how to identify and find solution for problem
✓It help me to teach others the acceptability of theory in class
✓ It Increase my confidance for research and etc…

3.2 Description of the Strength and weakness

Strength:
 Good initiation to organize
 Fast services for transferring money
 Good customer service
 Availability of necessary resource
 Strong corporation between managment and employees

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  Weakness:

Some of the weaknesses are as follows

 Absence of ATM
 Absence of many Branch's in the country
 Poor market area selection
 Poor network utilization & insufficient working area for storing
money

3.3 Description Of the Opportunities and Threats

Opportunities:

The best opportunities are as follows

 Low house expense at out lay branch
 Availability of customer at out lay branch
 Experienced employees available
 Work with corporative and union
 Their business sector is expanding with many future opportunities
for success
 Local government wants to encourage local business
 Availability of qualified work force in the market
 Communicate and follows former foreign customers
 No more competition with other NGO
 Threats:
The following are the serious treats under considerations

 High competition among other banks

 Expansion of the competitor in the market
 Lack of access to get new customer at rural area
 Global financial crises

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  Volatility of currency
 Development in technology may change this market beyond their
ability to adopt
 Small change in the focus of a large competitor might wipe out any
market position they achieve.

3.4 Possible problem that you have noticed with respect to the specific task that
you were handling and the working condition in the organization, and staff
relationship.

During my practical attachment I have observed different major problem

that retard the organization to achieve its development plan. Setting mission and vision does not
mean the ways are quites smooth to meet the target.

 Some of the problem I observe in the organization are

✓ lack of saving habit in society
✓ Technological influence like Facebook
✓ existence of network problem sometimes
✓ Inefficiency of office materials and there is small area place
✓ Lack of employees who gives service for the customers when they needed
(extra time) to get service.

3.5 Challenges encountered by student during the attachment period.

There are some problems which affect me on my activities of 15 days. Some of these problems
are from the organization and some are from customers. These are:

✓ Some of them don’t sign on the ticket and some signature on the ticket and on the
book are different
✓ No correct order of sender name which is difficult to serve customer
✓ Some are careless to respect the employees and rule
✓ Some of them bring incorrect account which the system is not read

3.6 How the challenges were solved.

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  I have told to the customer as they sign on both of ticket and book similarly
 I have told to branch manager these problem to be minimized
 Through customer I have told to them to fill criteria properly

 I have told to branch manager to find solution how customers fill all criteria etc.

3.7Conclusions
Hijra Bank is necessary to integrate accounting principle strategies (organizational) with a
domestic Service program (small actions). Implementation of an Integral customer service
System will avoid social and economic risks of every local condition and will minimize the
quality of service. Traditional bank management strategies, focusing only on routine services are
too simple in today`s bank management practice. This work can help to resolve the problems not
only in Hijra Bank , even in others banks of the area with the same situation.

3.8 Recommendations
The following are the possible recommendations for the advancement of the bank:

 Best management for effective and efficient resource utilization

 Selection strategic work place
 Sustainable online connection for money mobilization
 Good initiation and capacity building for employees
 Working with good team spirit
3.8.1 Recommendations for the university in general and the department in particular as
to how the practical attachment course implementation can be improved.
 The university should give orientation/induction about practical attachment to their
students. It enables students to become pre-oriented about practical work environment.
 The university should increase duration time of the practical attachment;
 The university should provide adequate budget for practical attachment;
 The university should strength linkages with organizations where the attachment
conducted;

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3.8.2 Recommendations For the company in general and the section in particular as to how to
solve its problems that I observe during the attachment period.
 Service excellence is useful for Hijra Bank to compete with private banks. The bank
should expand modern banking service specially E-banking service to its customer;
 Like other private bank Hijra Bank should pay better salary to its employee due to
employee satisfaction , in addition to that better salary may reduce skilled and
experienced employee flow to private bank.
 The organization needs to change this situation by looking for bank expert which play a
great role in order to promote banking system.
 Finally, I would like to suggest to Hijra Bank Chiro branch have to work properly to
achieve their goals and also to address other problems by working in cooperation with
other organization, especially non-governmental organization.

REFERANCES

The annual report of the company by the Nov/19/2023

The website of the organization; www.Hijra .bank.com, http//www.HB
servlet/PROD/Browser Servlet/.
The interview; Information from the employers of the organization.
The daily activities.

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THE END!!

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