WOLAITA SODO UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT

AREPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT

OF BACHELOR OF ARTS IN MANAGEMENT FOR THE SUBJECT OF

INTERNSHIP MANAGEMENT PRACTICAL ATTACHMENT.

BY

MGTMT/WE/ /12

SUBMITTED TO; WUBANCH

APRIL 2024 E.C

WOLAITA SODO ETHIOPIA
Declaration

The under signed to the department of Management in the college of business and Economics at
wolaita sodo University of Education is that this final internship report is my own work and all
source of material used to final report for internship program have been done:
Name ___________________. Signature ______.date April 18/04/24
The under signed approve that the above student has completed this internship program for two
month period under my supervision
Approval of company supervisor

Name___ Signature ______.date April 18/04/24s

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 Abstract
The purpose of this practical study was to determine the objective, vision, mission of Berhan
International Bank. In this report then the main objective is to develop experience and skills
through training. It is Important to practice in order to have a successful stay in the working
place.
The internal and external factor were obtained by performing ASWOT analysis, the strength,
weakness, opportunity and threats obtained would help in the strategic planning of Berhan
International Bank Gununo branch to improve the performance of the training.s
Primary data was obtained from Berhan International Bank Gununo branch and data analyzed
using Berhan International Bank Various information. It was able to get various information by
doing training at the bank. The study also showed that the performance of the Berhan
International Bank is on the stages of growth.
The strength, weakness, opportunities and threats identified will be used in the strategic plan of
the banks to improve performance both directly in terms of financial growth and indirectly
through efficiency, cost and market structure.
Keywords, Berhan International Bank Gununo branch

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 Table of Contents Page
Abstract.................................................................................................................................................................. ii
Abbreviation and Acronyms..........................................................................................................................v
1.1 Background and Overview of the organization.................................................................................1

1.2 Vision................................................................................................................................................1

1.3 Mission............................................................................................................................................2

1.4. Objectives.........................................................................................................................................2

Chapter Two.........................................................................................................................................................3
2. Overview of the organization..................................................................................................................3
2.1. Training orientation.........................................................................................................................3

2.2 Where I started the training..............................................................................................................3

2.3 The process since the day I started training......................................................................................3

2.4 Quality of training on this practice................................................................................................4

2.5 quantity of Training on this practice..............................................................................................4

CHAPTER THREE...............................................................................................................................................5
3. WHO I HAVE LEARNED..............................................................................................................5

3.2. Department where I did training......................................................................................................5

3.3. What are the role of each department in BIB..................................................................................5

Where I did more training.......................................................................................................................6

My training activity.................................................................................................................................6

3.6. Number of Employees and working hours.......................................................................................6

3.7. Description of working hour.............................................................................................................6

3.8. Berhan International Bank Sodo branch supervisor, philosophies and function..............................6

3.9. Status of Employees within the organization...................................................................................7

3.10. How does the department accept its employee’s trainees?..........................................................7

3.11. Is there any specific requirement for the employee’s trainee that were hired?............................7

3.12. For each Job you performed describe what you did in detail.........................................................7

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CHAPTER 4........................................................................................................................................................... 8
4. SWOT ANALYSIS............................................................................................................................................8
CHAPTER FIVE....................................................................................................................................................9
5. CONCLUSION AND RECOMMENDATION............................................................................................9
5.1. Conclusion.................................................................................................................................................... 9
5.2. Recommendation.............................................................................................................................9

Recommendation to the University........................................................................................................9

Reference............................................................................................................................................................ 10

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 Abbreviation and Acronyms
BIB = Berhan International Bank
ATM = Automated Teller Machine

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 CHAPTER ONE

1. INTRODUCTION

1.1 Background and Overview of the organization

Berhan International Bank (BIB) is one of the oldest public banks established in 1942 as a
State Bank. Since then, BIB has gone through different reforms and mergers coming out as
one of the most reputable and biggest commercial banks in the country.
BIB is a pioneering bank in introducing and expanding banking services in Ethiopia. BIB has
played a tremendous role in the development of the country. BIB has been utilizing state-of-
the-art technologies and implementing improved working systems to provide modern and
full-fledged banking services. BIB has products and services designed to address different
sections of the society. BIB is working to become a world class bank by 2025. BIB has
subsidiary banks in South Sudan and Djibouti. It has more than 22 million account holders in
its 1700 branches stretching throughout the country. Its outreach to individual depositors,
small and medium scale businesses and private and public mega investment projects has
made it the largest single bank in the country to have a significant impact on the economy of
the country. BIB played a significant role as both the engine of the country’s economic
growth and mobilizing savings for further investment.

Berhan Internationa Bank (BIB) is one of the oldest public banks. Since then “BIB” has gone
through different reforms and mergers coming out as one of the most reputable and biggest
commercial banks in the country. The best internship experience are those that help you gain
a knowledge and understanding of the organization you have been working have come to
know and understand considerably more than you did just by performing your daily task on
job.
1.2 Vision
To become world class commercial bank with reduced environmental footprint, leading
by example in 2025
1.3 Mission
I am committed to best realize stakeholders’ needs without compromising the wellbeing of
our environment and society through Enhanced financial intermediation globally, supporting
national development priorities, deploying highly motivated, skilled and disciplined
employees as well as state-of-the-art technology. We strongly believe that winning the public
confidence and developing sustainable business model are the basis of our success.

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 1.4. Objectives

The main objectives of Berhan International Bank are the followings:

(i) Be the avant-garde of Environmental and Social issues among financial institutions in East
African region implementing environmental treaties and conventions and leading by
example;(ii) Understand its entire carbon footprint and create an internal mechanism and
external auditing system to significantly reduce it;
(iii) Create an environmental department that looks after the bank’s direct and indirect
Environmental and Social management systems;(iv) Evaluate businesses and projects for
their Environmental and Social compliance with its own internal experts and give equal
weight for financial, Environmental and Social sustainability; (v) Enhance the Environmental
and Social awareness and understanding of its employees to help them make an informed
decision in relation to internal environmental footprints and external customer dealings;(vi)
Ensure the different levels of BIB’s management and staffs are taking appropriate
responsibility for the implementation of the policy through making an informed decision.

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 Chapter Two
2. Overview of the organization

Before they start work, the district gives two to three days of briefing to the employees
recruited from each branch about the banks operation and customer handling. the district will
give a one month training to the employees hired from each of the branch. among the
practices they will be given, for example, in terms of entry and exit time, how to treat
customers, the guide lines and rules issued at different times (they will be given a broad
explanation in relation to inheritance).after giving this types of training for about a month,
wod sends them to branches and in the branches thy are given experience for forty five days
in collaboration with existing employees. this gives practice from mouth handling to their
routines for example, it introduces the company’s own application, how to open a new
account, how and in what manner to treat customers at the window, how to issue a visa card,
how to open mobile banking, how to log in to the bank’s system, and how to provide other
services in general in the bank.
2.1. Training orientation
Yes I started the job with a good training orientation. As soon as I submitted the letter to the
bank manager he accepted my explanation and gave me the permission to do the training.
They gave me a detailed explanation of what would be useful for me and what I needed. I
started practicing on the second day after I submitted the letter. Mr the manager
of the Gununo branch bank gave me orientation for the first time and he gave me a good
explanation about the general situation of the bank like: what I should work, on which field
of work I should work on, how I should treat customers and the instructions and regulations
of the bank. They gave me a comprehensive explanation and I went to work with a good
understanding.
2.2 Where I started the training

I started training on August 7/12/2014 E.C when I first did my training. I started doing the
expenses and income for clients and getting clients to open BIB birr. I also used to get
customers to open new bank accounts and use ATM services.
2.3 The process since the day I started training
From the day I received the letter and started training they gave me regular training and
supervision. They provided me with general information about the institution and provided
me with sufficient supervision and encouragement for my work. for examples they explained

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to me how I should provide banking services in a theoretical manner.
Which invites me to the field. During training MrLemnew.an employee of the bank
encouraged me more than anyone else in what I was do.

2.4 Quality of training on this practice

Any training that teaches one how to test product to ensure that practical quality training
shows one how to investigate the procedures used to make product, the knowledge of
employees or even intangibles like company morale, certifications, concentrations and even
degrees are offered in quality training.
The main quality of doing this practical training is to gain goof knowledge and experience by
applying the theory in a practical way. The following are quality of the training:
Effective communication
Punctuality
Ability to multi task
To develop strong interpersonal skill
It improves our relationship with employees
The main quality of the training is to train first and makes you to be competent and
competitive in the future field of work practically developing knowledge and skills is
the main task of training.

2.5 quantity of Training on this practice

During this two months training period I have been training four days a week .that is I have
been training and supervising the working days from Monday to Thurs day. The quantity of
training is said to be the result of strength it is considered the frequency of training refers to
how often the task is performed .The human resource Development administration arranged
to the two month period given to me with the company's working hours and made me
completed the training.

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 CHAPTER THREE
3. WHO I HAVE LEARNED
During my practice all the employees of the bank explained to me as much as possible.
During this training period Mr Moges the manager of the bank about the bank and explained
it to me as well as gave me an opinion about the work i was doing and he gave me the
training
The management internship course is a field experience program in an organization under
joint supervision of the instructor and member of the host organization. The intent of this
practical is to provide for an opportunity to gain experience in applied setting as a
compliment to the course work offered in the management program.
3.2. Department where I did training
The department where I was trained was to make customers use ATM cards services, make
customers who do not have commercial bank account open new books, and make customers
open and use BIB birr and mobile banking. This was the beginning of my training.

Next, I was trained in writing expense

and income forms for clients such as
writing cash receipts and sending them
to the bank.

3.3. What are the role of each department in BIB

The role of practical training to experts need to continuously work upon their skill to apply
their theoretical knowledge in actual work place.
The role of BIB to provide basic banking services and products to general public. These
services include checking and savings accounts, loans and mortgages, basic investment
service such as CDs, as well as other services such as safe deposit boxes. The main role of
Commercial bank is to make customers happy through service delivery and to increase their
savings habits and make them profitable.
Each department employee has their own role. The manager manages the employees and
checks the customers who move a lot of many for example above 30000 birr. The accounts
handle the income and expenses of the customers.
Where I did more training
I have done training many times by opening BIB birr and mobile banking, using registered
customers for ATM service and making ATM cells to customer and opening new savings
accounts.

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I was mostly trained in management related work and I was able to understand how the
manager controls and manages.

My training activity

Opening a new account

Writing income and expenses
Opening BIB birr and mobile banking
Making use of ATM for customers
Writing transfer from one account to another account.

3.6. Number of Employees and working hours

There are a total of Twenty one employees in the Sodo branch of the Berhan International
Bank of which fourteen employees work separately at the customer service desk. There is a
branch manager and there is a business manager, operation manager and control manager.
Among them there are two employees who activate ATMs and new accounts and two courier
employees of the bank. The employees of the bank come in at two O’clock in the morning
and leave at eleven O’clock in the evening.
3.7. Description of working hour
When I was on training I worked four days a week and in the morning I come in at
2:30 and left at 6:00 the leave for lunch at 7:00 and half and leave at 10:30
3.8. Berhan International Bank Gununo branch supervisor, philosophies and function
The manager of this bank is behind the scenes and oversees every transaction; controlling
system the head of the bank controls the computer system with all the accountants.
The philosophies of BIB manager is to investment banking money and to link user’s capital
with providers of capital seeking optimum financial efficiency.
Function of the branch supervisor:
Plan
Originating
Directing
Controlling
Checking with in the organization.
3.9. Status of Employees within the organization
All the employees in the bank are very well mannered. Willing to train me at any time and
show me the information. I need and encourage me in my work.

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Sex Number of employees Portion of work and educational status of the employee
Male 13(Thirteen) One branch manager, two auditor in degree, three
business managers in degree, two operation managers
in degree and two quality MGMT and control in degree
Female 8(nine) One senior quality MGMT and control in degree, two
messengers in degree, Three customers service in
degree, one security in diploma.
One messenger and one cleaner in grade to complete
Total 21(Twenty one)

3.10. How does the department accept its employee’s trainees?

The employees working in the bank welcome the trainee who comes for training.
They are willing to trained and demonstrate the staffs from the branch manager down are
happy to demonstrate what they know.

3.11. Is there any specific requirement for the employee’s trainee that were hired?

Yes, they will give special training to new employees in the institution. Newly hired
employees are given training for 45(forty five) days. The will be trained until they know the
system well.
3.12. For each Job you performed describe what you did in detail
During this two month training period the tasks I performed in the bank was mainly to open
BIB birr and mobile banking as well as to open ATMs and new accounts for customers.

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 CHAPTER 4
4. SWOT ANALYSIS

4. Strength of BIB Gununo branch

Fast and modern banking services; consultancy and financial support for entrepreneurs;
vides professional advice for clients in order they become successful in their business; risk
in partnership with clients on viability of projects. Some basic strength of BIB Gununo
branch following,
 existing distribution and sales networks
 monetary assistance provided
 high growth rate
 high internal governance accountability and transparency
 barriers of market
4.1. Weakness
 Poor cost efficiencies
 Mixed quality staff
 Targeting price elastic markets
 No distinct product features
 Undifferentiated products
 Limited engagement from marketing communications
4.2. Opportunity
 Expand our product mix
 More clearly differentiate our product offering
 Broad en our geographic reach
 Building relationship with influencers sites
4.3. Threat
 Growing competitive set
 Many emerging reentrants
 Disruptive technology
 High level of inflation
 Online fraud
 Uncertain market conditions
 Cyber security Breaches

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 CHAPTER FIVE

5. CONCLUSION AND RECOMMENDATION

5.1. Conclusion
This practical attachment contains information include introduction background of the
organization. Objective of the training and vision, mission of the organization and goals of
the institute, organizational structure, customer service of the organization etc…. it covers
background of the Berhan International Bankin Gununo branch.
On the whole this internship was useful experience and knowledge. During my two month
practical internship at Damot Sore town in Berhan International Bank Gununo branch.
I have gained new knowledge, ideas, team building skill and to develop the working
situation.
In this two month training period I have gained a good experience in how to adapt to the
employees in the institution and understand their work habits.
In addition, it made me understand how to communicate as well as work process and
direction within the organization.
5.2. Recommendation
This practical attachment for student to do when the graduate .it would be good if it is
continued in the future .as it provides the required practical /real life experience.
Recommendation given to Berhan international bank: Gununo branch while doing my
practical attachment I observed some issue which are helped to the day of my activity.
Therefore I would like to suggest on some issues that observed during accomplishing my
practical attachment in Gununo branch. From the branch manager of the lower level
employee have humility cooperation and all the effort made from to work in the
organizations.
Recommendation to the University
If the non – release of the budget and related problems caused by this year batch students are
fixed for the next batch students and if here is a smooth procedure for all departments.
If students who do this internship are given enough information before and while they are
doing.it.
This course is self-contained program that first gives students a proper understanding of what
they will do what they will face and how they should work when they go to an organization
in the classroom.
Since the current budget situation is not commensurate with the work being done.

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Reference
Annual report 2015 Berhan International Bank (1)
Annual report 2016 Berhan international bank
Branch manager information
Most of my references are different documents used by the bank seeing the practically of the
organization.

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