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Assignment 2 Case Study - Question

The document discusses a case study about Indah Enterprise which is facing issues with increased production costs, unmet deadlines, and underperforming employees. As the Head of Administration, corrective actions must be taken. A productivity improvement program called X-force is outlined to examine work processes, analyze interrelationships between employees and tasks, and identify results to improve procedures. Ensuring successful communication between employees and management is also crucial.

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25 views

Assignment 2 Case Study - Question

The document discusses a case study about Indah Enterprise which is facing issues with increased production costs, unmet deadlines, and underperforming employees. As the Head of Administration, corrective actions must be taken. A productivity improvement program called X-force is outlined to examine work processes, analyze interrelationships between employees and tasks, and identify results to improve procedures. Ensuring successful communication between employees and management is also crucial.

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xp29dqx8xh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ASM553/OCT2023-FEB2024/ASSIGNMENT2

ADMINISTRATIVE OPERATIONS SYSTEM (ASM553)


ASSIGNMENT 2
CASE STUDY
Madam Tan, the Chief of Operations at Indah Enterprise mentioned that its production costs
have increased by 25 percent in comparison to last year’s costs. This was mainly the result
of purchasing excessive supplies and unnecessary equipment. Despite that, all the projects
failed to meet the dateline as planned due to employees who are not well-versed with the work
processes and procedures of the company.

As a Head of Administration, you feel responsible in overcome the issue of failure to meet a
dateline that arises in the company. Corrective actions must be taken on the low employees’
performance and slow work progress. There is a possibility that employee has not set
objectives and targets for their work achievement. Hence, you assigned each manager to
discuss together with the employee setting up the objectives to be achieved within six months.
This practice could motivate employees to exert greater effort in attaining their desired
achievement and meet the datelines given. Furthermore, the manager has been instructed to
design a work schedule that provides a daily list of tasks, assign the employee in charge and
set the time that each task needs to be completed. The manager should ensure their
employees follow the weekly scheduled tasks and be responsible to complete each of the
tasks that have been assigned to them.

You strongly believe that there is a need for assessing employees’ work measurement
methods. Hence, you plan to monitor several times the activity being performed by the
employee to determine what percentage of the total process each task consumes. By
employing this technique, the result can be obtained faster and more accurate and more
reliable. Apart from that, another technique use digital technology in analyzing the amount of
time each element of the work process. This technique is very accurate and helpful in
simplifying work processes.

You also believe that conducting a productivity improvement program is important in achieving
the organization’s agenda. As an initial plan, the team called X-force led by you starts to
outline the objective, determining the units involve, and providing direction for the program’s
development and operation. After that, the X-force examines and analyses the work
processes and procedures of the departments, as well as investigate the extent of the
interrelationships between employees, facilities and work processes. The X-force and the top
management of Indah Enterprise are responsible to ensure the possible results have a greater
impact on related work processes and procedures. Once the results are identified, assign the
employee for handling the activities, conduct training, and install equipment and software.

In ensuring the successfulness of the program, a two-way communication between employees


and management is crucial especially to overcome any issues arise related to the program.
Moreover, the employee’s knowledge and experience are needed as they provide valuable
ideas and feedback for the betterment and improvement of the tasks. On top of that, the
organization and employees’ goals should be identified and all efforts must be carried out to
achieve the goals. The achievement of employees’ goals will result in enhancing employees’
performance.
ASM553/OCT2023-FEB2024/ASSIGNMENT2

As the workforce are significantly crucial, having knowledgeable and skillful employees are
vital to the performance as well as keeping them abreast with the output they should achieve.
Therefore, the company has to think about the cost of selection, recruitment and providing
training to all employees in the company.

QUESTION 1
a. Suggest and explain the appropriate improvement technique to ensure employees are
able to meet the datelines for the tasks given.
(3 marks)

b. Identify any four (4) steps applied in developing a productivity improvement program.
Provide an example for each step.
(10 marks)

c. Suggest and explain two (2) characteristics of a successful productivity improvement


program for the Indah Enterprise. Cite an example from the situation to support your
answer.
(8 marks)
QUESTION 2

a. Propose and explain one (1) function of control that could help the manager in ensuring
the successful completion of a given task.
(3 marks)

b. Suggest and explain two (2) most suitable work scheduling devices that could be used
by Indah Enterprise to ensure work assigned to employees are completed on time.
Provide an example for each work scheduling device.
(8 marks)
QUESTION 3
a. Identify and describe the two (2) most suitable techniques that can be applied at Indah
Enterprise in setting work standards. Cite an example from the situation to support your
answer.
(8 marks)

b. List two (2) advantages stated in the case of each of the proposed techniques chosen
in 3a.
(4 marks)
QUESTION 4
a. Identify three (3) elements that can be considered in controlling the office costs at Indah
Enterprise.
(3 marks)

b. Suggest three (3) ways to control the personnel as stated in the above case.

(3 marks)

END OF QUESTION

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