Scribd
Upload
46 views11 pages

Presentation - Zycus - Case Study

The document discusses an order fulfillment management system that helps businesses streamline order processing and management. It describes the benefits of an order management system including automating data, aggregating order data, and easy management and adjustment of orders. Use cases, user journeys, dashboards, and key performance indicators for order fulfillment are also outlined.

Uploaded by

Akash
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
46 views11 pages

Presentation - Zycus - Case Study

The document discusses an order fulfillment management system that helps businesses streamline order processing and management. It describes the benefits of an order management system including automating data, aggregating order data, and easy management and adjustment of orders. Use cases, user journeys, dashboards, and key performance indicators for order fulfillment are also outlined.

Uploaded by

Akash
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 11

ORDER FULFILMENT

MANAGEMENT SYSTEM
Presented by Akash Agarwall
Order Fulfilment Management System
Order management plays a major role in a business’s ability to meet customer
demand and increase sales.
A failure to invest in the right tools and people can cause long-term damage and
limit your growth.
Order processing, or order management, is the receiving, tracking, and fulfilling of
customers’ orders. It is an incredibly important part of the sales and order fulfillment
process. Proper order management is vital for a few reasons.
An order management system (OMS) is an all-encompassing software that lets a
business consolidate and manage orders from multiple sales channels in a single
interface.
This system helps streamline processes and eliminate errors. It does this by
automating data transfers, aggregating order data in one place, and lets you manage
and adjust orders easily.

1
Use Cases for Order Fulfilment
Management System
Cross-Process Synchronization: Cross-process synchronization allows warehouse managers
or the sales team to monitor the picking, packing, and shipping operations as well.

Real-Time Tracking & Visibility: A complete order management system software can be integrated
with every warehouse operation, providing real-time updates for everything.

Multichannel Integration: Customers these days have the option of ordering products from different
e-commerce platforms, online marketplaces, offline stores, PoS systems, and more. This creates a
multichannel ordering system that warehouse managers must capture while keeping track of
incoming and fulfilled orders.

Machine Intelligence: Modern order management systems use machine learning algorithms and
artificial intelligence to take over some of the manual tasks and reduce errors.

Customer Service Excellence: Through OMS, businesses can easily and quickly process orders,
provide accurate information on product availability, and track order status in real-time.
2
User Journey for Various Use Cases
Inventory Management System

3
User Journey for Various Use Cases
Order Processing System

4
Wireframes of Order Fulfilment
Management Dashboard

5
Wireframes of Order Fulfilment
Management Future Dashboard

6
Business Flow
Inventory
Order Check & Order
Start
Processing Low Stock Confirmation
Alert

Customer
Packaging
Feedback & Delivery Order
and
Return Confirmation Tracking
Shipping
Processing
7
Key Performance Indicators
Shopping Cart Abandonment Rate: The shopping cart abandonment rate is the percentage of items
placed in a virtual shopping cart by an online shopper that are never purchased — in other words,
they’re “abandoned.”
Formula: 1 – (Completed transactions / Number of shopping carts) x 100

Average Order Value (AOV): The amount of revenue generated from an average order.
Formula: Total revenue over a time period / Number of orders

Cost Per Order: Cost per order measures how much it costs to fulfill an order. This doesn’t mean the
cost of the product itself, but rather the cost of labor, shipping, and other expenses required to get the
order to a customer.
Formula: Total fulfillment costs / Number of orders

Order Fill Rate: Order fill rate is the percentage of orders that can be filled with existing on-hand
inventory, as opposed to requiring a new order to arrive or another production run in manufacturing
settings.
Formula: Orders fillable from inventory / Total orders x 100
8
Appendix & References
Assumptions: 1. All necessary data related to order fulfilment, inventory, shipping, and
performance metrics is readily available and accessible in a structured format.

2. Seamless integration with external systems, such as shipping carriers and


inventory databases, is feasible and has been successfully implemented.

References:
1. https://www.bluecart.com/guides/order-management-fulfillment
2. https://www.hopstack.io/warehouse-order
management#:~:text=Warehouse%20managers%20make%20use%20of,complete%20proc
ess%20and%20reducing%20errors
3. https://www.brightpearl.com/inventory-management-system/inventory-management
4. https://www.netsuite.com/portal/resource/articles/erp/order-processing.shtml
9
THANK
YOU

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy