Order Management & Fulfillment

Orchestration Fulfillment to Invoice

SCM Cloud Implementation Workshop

Safe harbor statement

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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Requirement Overview

Functional Scope Key Features Requested

• Vision has implemented a full • Vision has a large customer

suite of Oracle offerings base and allows order capture
including HCM, Financials, SCM through various modes like UI,

•
and CX Cloud.
Vision has complex
vision •
Channel systems.
Vision requires the Scheduling
requirements across process and promising functionality to
areas and is requesting the Vision Corporation has a strong
manage the large number of
implementation partner to help presence in US, UK and APAC orders.
them with support needed for regions with active presence in • Vision effectively needs to
successful implementation. other countries as well.
monitor and handle exceptions.
They have a diversified portfolio • The orders are eventually
of products like hardware, shipped and billed using Cloud
software, computers and OM, Financial systems.
accessories manufactured in
house, and procured through
suppliers as well.

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 Orchestration Fulfillment to Invoice

Karen services customer She enters the order lines She reviews possible
Karen is a customer service orders and manages order and reviews the availability scheduling options for
representative who creates exceptions and also reviews the fulfilling the order and
customer orders and manages scheduling results reviews the best one to be
order exceptions.
used

He uses the inventory Frank the warehouse Karen reviews the

workbench to complete the manager is responsible to fulfillment lines and verifies
Frank is a warehouse manager, picking process manage the inventory the orchestration flow that
and he uses Inventory to process of picking and is assigned to manage the
optimize the flow of materials to
staging, picking, packing and shipping fulfillment
shipping

After completion of the She runs the auto invoice

Frank then performs the
shipment Tracey initiates process, reviews for any
shipping process
the invoice creation exceptions and verifies the
generating the required
invoices created in
shipping documents
Tracey is the Receivables Receivables
Manager. She manages
invoicing and accounting using
Accounts Receivables

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Order to Cash Process – Pick from Stock Flow

Upstream Order Capture Downstream Fulfillment/

(CPQ, EBS, Web, EDI etc.) Billing Systems

Submit/Book Fulfill & Bill

Capture Order
Order Order
Assign
Orch.
Validation, Defaulting, Process Schedule
Enter Order Header
Pricing

Approvals, Constraints, Reserve

Add/configure Items
Holds
Pick
Check Availability Extensions
Ship
Credit Check/
Price Order Create Invoice
GTM Check

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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Scheduling Orders
Determining when and how an order can be fulfilled

Global Order
Promising

Key Inputs Key Outputs

Collected Master Data Promise Dates

(E.g., Items, Organizations) (E.g., SSD, SAD)

Collected Supply Data Fulfillment Source & Method

(E.g., On-hand, POs) (E.g., Warehouse, Supplier)

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GOP Implementation Options

Scheduling with GOP GOP is invoked via the Schedule step

• Lines get scheduled automatically, unless the step is in the Orchestration Process
marked as a manual step

Scheduling without GOP

• Remove the Scheduling step if GOP is not
implemented at all
• Use Line Selection Criteria to filter out specific lines
• Scheduled Dates can be sent as an input to OM
while importing the order or via extensions/rules

Note:
• Schedule step is mandatory for Back-to-Back flows.

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Availability Options and What If Simulation

Availability What If Simulation

While entering an item • Change warehouse or supplier

Availability across all sources, recomputed for quantity • View Alternate availability options
changes only. • Change priority on order lines to re-allocate supply

After entering Shipment Details

Availability based on order line data (warehouse,
requested date etc.).

After submitting the order

Availability based on actual supply-demand situation at
that point of time.

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 Demo Use Case
Checking availability options for an item during order entry and post order
submission

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Check Availability
Alternate
availability Default promising result
option

You can select and schedule

using an alternate option.
This is when the action takes
effect.

Analytics help
you identify
whether Item availability analytic
current provides a quick view into
promising supply at different sources.
results are
better or worse
than before.

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Check Availability
View default promising
results in the main table

View supply availability,

allocation, and pegging
details Editable fields allow you
to update order inputs
and simulate promising

View rules that influenced

promising results

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Alternate Availability Options

• Alternate availability options are generated for:

• Different ship-from sources derived from the sourcing rule
• Different items that are available
• Split availability
• Option summary column provides a quick view into the key difference between an option and the
default result
• More availability options are generated when you relax input attributes on an order:
• Requested ship-from warehouse or supplier
• Requested shipping method
• Enable splits
• Enable substitution

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Dates on a Sales Order

Ordered Date Date the order was placed

Requested Ship/Arrival Date Dates the customer has requested to
ship/deliver the order
Earliest/Latest Acceptable Date Dates indicating when the customer
is willing to accept the shipment
Scheduled Ship/Arrival Date Planned shipping/delivery date,
typically determined by GOP
Actual Ship/Arrival Date Actual shipping/delivery date

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How GOP determines the Schedule Ship Date

Business Scenario Scheduled Ship Date (SSD) = ?

On-hand stock available; Requested Ship
Date is today
On-hand stock available;
Requested Ship Date in the future
On-hand stock not available;
no incoming supply
On-hand stock not available;
incoming PO available

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How GOP determines the Schedule Ship Date

Business Scenario Scheduled Ship Date (SSD)

On-hand stock available; Requested Ship SSD = SYSDATE
Date is today
On-hand stock available; SSD = Requested Ship Date
Requested Ship Date in the future
On-hand stock not available; SSD = SYSDATE + Planning Horizon Days
no incoming supply
On-hand stock not available; SSD = PO Receipt Date
incoming PO available

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How GOP and Orchestration determine the Fulfillment Method
Capture
Order
Ship from
Warehouse
Reserve Pick/Ship
Submit
Order
Drop
Shipment
Schedule Create Purchase Logical
Branching Invoice
Order Request Receipt

Request Supply Create B2B

(PO/MFG) Shipment
Back-to-Back
Shipment

Standard Flow Scheduling Result = Internal Warehouse Back-to-Back Enabled = No

Drop Shipment Scheduling Result = Supplier
Back-to-Back Scheduling Result = Internal Warehouse Back-to-Back Enabled = Yes

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Order Promising Scenarios

Business Scenario Scheduling Result = ?

On-hand stock is partially available
On-hand stock is available in 2 warehouses
On-hand stock is not available, but stock
for a substitute item is available
Profitable to Promise
Demand Class based Allocation

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Order Promising Scenarios

Business Scenario Scheduling Result

On-hand stock is partially available If Allow Partial Shipments = Yes, then the
fulfillment line is split
On-hand stock is available in 2 warehouses If Allow Partial Shipments = Yes, then the
fulfillment line is split
On-hand stock is not available, but stock If Allow Item Substitution = Yes, then the
for a substitute item is available item is substituted on the fulfillment line
Profitable to Promise GOP derives the least-cost source that it
can promise from
Demand Class based Allocation Supply is allocated among various classes
of demand based on the Allocation Rule

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Rescheduling Orders

Order lines rescheduled by Supply Chain Planning

applications can be updated in Order Management:
• Global Order Promising Cloud work area
• Backlog Management Cloud
• Planning Central Cloud

Note:
• GOP is recommended for a smaller subset of lines
• Evaluate other Oracle Supply Chain Planning products for
frequent rescheduling of large number of order lines.

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Key Setups

1. Sourcing Rules 2. ATP Rules

Where to get supply from? How to search for supply?

Global Sourcing Rule Supply Chain Availability

• Determine which organizations or suppliers to ship Search for actual supplies in the network. Used for fast
from to fulfill demand. moving, critical items.
• Used to define Transfer or Buy (Drop Ship) sources.
• Applicable when Warehouse & Supplier fields are Lead Time Based
blank. Supply always available after a lead time. Used for
items with reliable lead times.
Local Sourcing Rule
• At an organization, determine where to get Infinite Availability
additional supply from. Supply assumed to be infinite. Used for low value,
• Used to define Transfer, Buy and Make (B2B) unconstrained items.
sources.
• Applicable when the Warehouse field is populated.

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Various Lead Times in ATP Rules

Total lead time The time required to procure or manufacture an item.

For manufactured assemblies, total lead time equals the
time required to manufacture the item from its
components on the primary routing, assuming infinite
availability of components.
Cumulative manufacturing The total amount of time needed to manufacture an
item, assuming there is no availability of any raw
lead time material or components. The manufacturing time is
added up from the primary routing of the item and all
the subassemblies beneath it.
Cumulative total lead time The total lead time of an assembly plus the largest
adjusted cumulative total lead time of its components.
User-defined lead time A fixed lead time specified by the user.

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Key Setups

3. Sourcing Rule Assignment

Assign sourcing rules at multiple levels in an
assignment set.
Least
Sourcing Rule Assignment Level Assigned To Granular

Transfer From Item Category Tablets

001, 002, 003

Transfer From Item New Tablet

001, 002

Transfer From Item and Customer New Tablet and Big

001 Customer

Most
Granular

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Key Setups

4. ATP Rule Assignment

Assign ATP rules at different hierarchical levels.

Least
Assignment Basis Granular
Category
Item
Organization
Item and Organization
Most
Granular

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Key Setups

5. Run ESS Jobs

Collect Planning Data

Collects data into the planning data repository.

Refresh and Start the Order Promising Server

Restarts the Global Order Promising Engine and
refreshes its data.

Note:
• The ‘Real-time Supply Update’ capability reflects supply
changes into Global Order Promising without requiring a
server refresh.
• Enable items relevant for real-time updates through the
Manage Real-Time Supply Update Rules task.

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Data Collections Using File-Based Import

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Database-driven GOP Architecture (from 20D)

The latest architecture is more robust and scalable.

Supply changes can be reflected in real time, once
data is collected.

System Configuration
• Enable the new Database-driven GOP
architecture through the profile option
“MSP_ENABLE_GOP_WITH_NEW_ARCH”.
• No additional setups are required.
• For demands that require promising capability
that is not supported in the database-centric
Enabling the Global Order Promising Solution solution, demands are routed to the memory
(Nov 2020) resident engine automatically.

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Update 21B: Schedule B2B orders using Real-time Transactional Data

View Customer Connect Session Replay (Apr 2021)

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Implementation Considerations/Tips

• Ensure that you have atleast one sourcing rule assigned at the Global level
• If supply source is provided on the line, global sourcing rule is not needed
• Items for promising should be assigned to atleast one ATP rule (exception: Drop Ship)
• Remove the Reservation step or include a Pause Step before Reservation
• To allow fulfillment of urgent orders
• To prevent partial reservation errors (E.g., If GOP schedules 100 units on a future date without splitting lines,
reservation will fail if on-hand available today is only 40 units)
• Run Collections and GOP restart regularly to ensure that Inventory supply is in sync with GOP’s
internal supply picture
• Leverage Reference Organizations in your overall solution design to ensure that you don’t hit the file
size limit on Item-Org combinations

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New/Upcoming Features – Global Order Promising

Feature Release
Load Planning Data for a Selected Group of Organizations 21C
Configure Color by Measure to Display in a Graph 21C
High-Volume Order Promising
21C
• Configure Available-to-Promise Time Fence to Conserve Existing Supply
High-Volume Order Promising
• Collect Ship-to Party and Party Sites Not Associated with a Customer Account
21D
• Manage End Item Substitution
• Include Planned Supply in Order Promising Calculations
Support Dual Unit of Measure in Global Order Promising 21D

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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Flows supported by the seeded Orchestration Process

Standard Sales Order Flows Advanced Fulfillment Flows

• Ship + Bill • Drop Ship
• Bill Only • Back-to-Back (Buy, Make or Transfer)
• Ship Only* • Internal Material Transfer
• Contract Manufacturing
Return Order Flows
• Return for Credit and Return the Item
• Return for Credit
• Return Only*

* Requires simple orchestration process customization.

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Order Orchestration – Use Cases
Orchestration 1
process for
physical items

Enter Order for Physical Orchestration process Invoice the customer

Goods with pick/ship tasks using billing tasks

Orchestration 2
process for
intangible
items like
warranty
Enter Order for non Invoice the customer
Orchestrate
Physical Goods using billing tasks

Fulfill using 3
advanced
techniques

Orchestrate and fulfill

Invoice the customer
Enter the order via drop ship, B2B, CM,
using billing tasks
IMT
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Order Orchestration – Demo Use Case

The order entry Karen needs to know if the

specialist Karen creates order got submitted and
an order for a customer would progress through
using the User Interface until fulfillment by the
and submits it customer requested date

She also needs to know the

completed and pending
tasks at a given point in
time

Agenda for discussion / demo

 Order Orchestration
 Fulfillment Lines
 Demo – Orchestration assignment and task
visualization

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Implementation Considerations

Setups and tasks

 Manage Orchestration Process Definitions
 Manage Orders

Tips
 Standard orchestration process takes care of all fulfillment
options, B2B, Drop Ship, On hand etc
 Customize orchestration process incase additional tasks
needs to be added

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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Monitor Performance
Order entry specialists and users can use the Order Management landing page to monitor the performance of the
fulfillment. Various Infolets are available which are useful making concrete decisions and take corrective actions.

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Order Management Analytics
Use reports and analytics features in the Order Management work area to get details about order
status and to facilitate order fulfillment.

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Order Management Analytics (contd)
Item, customer and Order level analytics is also shown.

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Order Management Analytics - Reports
Report Description
Fulfillment Lines by Exception A group of one Displays details about open fulfillment lines, each of which might include more than one type of
fulfillment line exception that occurs at the same time.
This report might count a fulfillment line more than one time. For example, if a fulfillment line is in jeopardy and on
hold, then the report includes the line in the count of lines that are in jeopardy, and also in the count of lines that are
on hold.
You can run other reports from the list of orders that fulfillment Lines by Exception displays, such as Schedule, Check
Availability, Substitute Item, Apply Hold, and so on.

Fulfillment Lines by Status Displays only open Fulfillment lines.

On-Time Shipment Percentage Displays the percent of sales orders where all fulfillment lines shipped on time
by Time
Item Availability Displays details about the item that a fulfillment line references.
• Available quantity. Amount of inventory that's available to all sales orders. It is the shelf quantity minus the allocated
quantity.
• Shelf quantity. Amount of inventory for an item that's currently on the shelf in the warehouse. It includes allocated
and not allocated quantities.
• Allocated quantity. Amount of inventory that Order Management Cloud currently reserves to fulfill a sales order.

Count of Holds for This Item by Counts the holds that Order Management applied to the sales order, order line, and fulfillment lines.
Hold Name A single fulfillment line might include more than one hold. Order Management caches this report and refreshes it
according to the caching set up. The data isn't real-time.

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Order Management Analytics - Reports

Report Description
Order Age by Time Displays order age.
• The system date minus the ordered date for open orders, divided by the last updated date minus the ordered date for
closed orders.
The last updated date represents the closed date. If Order Management sets the date for a sales order at some time in
the future, then a negative value might result.
The Time axis displays according to the ordered date. For example, an order placed in May but closed in June displays on
the May bar in the graph.
Order Value by Time Displays the value in the currency that the Order Management work area uses. This currency might be different from the
currency that the original transaction uses.
Open Orders for This Uses the same calculation that the Order Age by Time report uses, except Open Orders for
Customer by Age This Customer by Age only displays open orders for the record that you select.
This calculation might result in a negative value.
Count of Holds for This Counts the number of orchestration processes that are stopped because a task is on hold. The
Customer by Hold Name count includes the orchestration processes for a single customer.
Fulfillment Line Exceptions Displays the open fulfillment lines for a single sales order. Each of these fulfillment lines might include more than one
for This type of fulfillment line exception that occurs at the same time. This report might count a fulfillment line more than one
Order time. For example, if a sales order includes two fulfillment lines, and if each of these lines includes two exceptions, then
the report counts four exceptions.

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Order Management Analytics - Reports
Report Description
Value of Fulfillment Lines by Displays the value in the currency that the Order Management work area uses.
Hold Type If you import source orders from a source system, then this currency might be different from the currency that the
source order uses.
This report doesn't count an inherited hold more than one time. For example, assume Order Management applies a hold
on a sales order, and the fulfillment line that the sales order references inherits the hold from the sales order. In this
situation, the report counts the hold only one time.
Average Age of Orders by Uses the same calculation that the Order Age by Time report uses, except Average Age of Orders by Hold counts the
Hold number of holds that Order Management applied to a sales order. It doesn't count the holds that it applied to the
fulfillment lines that the sales order references.
Orchestration Process If an orchestration process includes more than one exception, then this report counts this process one time for each
Exceptions by Type exception that it contains.
Average Process Duration by Compares all orchestration process instances that Order Management has closed to the orchestration process you
Time select.
On-Time Shipment Displays the percent of sales orders where all fulfillment lines shipped on time for a single customer.
Percentage by Time
Orchestration Orders by Displays details about orchestration orders for the customer of the orchestration process that you select.
Time

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Jeopardy Overview
Use jeopardy to get a quick visual cue of the likelihood that a fulfillment task will delay fulfillment, and then
take action to reduce delay.

Jeopardy indicates whether the orchestration process that's

processing fulfillment lines for the sales order is at risk of not
meeting your customer's requested delivery date.
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Monitor Performance and Exception – Use Cases
Manage a 1
consolidated
view of order
backlogs

Login to Order Click the infolet for Review and take action
Workbench orders on backorder to fulfill the orders

Manage orders 2
on hold

Review and take

Login to Order Click the infolet for
relevant action to
Workbench orders on hold
release holds

Manage orders 3
on Jeopardy

Review and take

Logon to Order Click the infolet for
relevant action to fulfill
Workbench orders in Jeopardy
the order

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Monitor performance and handle exceptions – Use Case

Agenda for discussion / demo

 Methods to monitor the orders

 Exception monitoring
 Take corrective action for exceptions
 Demo - Infolets
The company has The order entry
strict SLAs and needs specialist Karen needs
to ensure that to monitor the various
customer orders are orders created through
not missed the day

Karen needs easy way She also needs to

to query orders monitor the exceptions
pending fulfillment and resolve them to
ensure no orders are
missed

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Implementation Considerations

Setups
 Manage Orchestration Process Definitions
 Manage Jeopardy and planning parameters
 Manage Orders Overview Page

Analytics
 OM Landing Page Infolets
 Extend by adding OTBI Reports

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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 Topics
• Shipping Process Flow
• Quick Shipment
• Pick Release Process Options
• Guidelines for Managing Shipment Sets
• Shipping Documents
Manage Shipments • Implementation Considerations
• Integrating Shipping with Transportation
Management
• Integrating with 3PL or WMS

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Shipping Process Flow and User Roles

Order
Warehouse Fulfillment, Reserve Manage and Release
Manager Process Sales Inventory Pick Waves
Order

Warehouse Pick Confirm Loads

Operator

Communicate Shipping Order Fulfillment,

Messages and Updates with Process Bills
Trading Partners Receivable
Shipping Process and
Agent Confirm Shipments
Financial Control and
Capture Shipping
Reporting, Record
Costs and Cost to Charge
Cost Accounting

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Prioritization, Grouping and Picking eligible lines

Prioritization Grouping Picking

Release Sequence Rule Pick Slip Grouping Rule Picking Rule

Specify the order in which to Eligible lines are grouped Determines how material
allocate the eligible picking based on: should be consumed for
lines: • Order number eligible lines:
• Sales Order • Customer • Material sort (E.g.,
• Scheduled Ship Date • Ship to subinventory receipt date)
• Shipment Priority • Carrier • Material restriction (E.g.,
• Initial Ship Date shelf-life days)
• Outstanding Invoice Value • Allow partial picking

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Shipping Parameters
Used to define organization-level default values that control behavior in picking and shipping
processes.

• Shipment creation
criteria
• Pick release behavior
• Shipment grouping
criteria

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Quick Shipment
For quicker shipment, you can skip pick release and pick confirmation and ship goods on transfer
orders and sales orders.

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Pick Release Process Options
You can determine the number of pick release steps.

Three Steps

Pick Release Pick Confirm Ship Confirm

Shipment Lines Two Steps

Pick Release Auto Pick Confirm Ship Confirm

One Step

Pick Release Auto Pick Confirm Auto Ship Confirm

Manual or Scheduled Operation

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Manual Pick Confirmation Setup

Select when manual confirmation of the

picked item and quantity is required.

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Automatic Pick Confirmation Setup

Select when creating a pick wave to

override the need to manually pick
confirm item and quantity picked.

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What Is Ship Confirm?
Ship confirm is the process of confirming that items have shipped from the staging
location. When you ship confirm a shipment, Oracle Shipping confirms that the
shipment lines associated with the shipment have shipped.

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Shipping Documents
The following shipping documents are supported:
• Bill of lading
• Packing slip
• Commercial invoice

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Guidelines for Managing Shipment Sets

If a set of fulfillment lines are part of a shipment set, then you can't assign different orchestration
processes to them. Include a pause step in your orchestration process if you need to invoice shippable
and non-shippable items together.

If the fulfillment line is part of a shipment set, then you can’t:

• Split the fulfillment line. To split the line, remove it from the shipment set, add a new line, then
split your new line.
• Substitute an item. To substitute, remove the line that contains the item you must substitute from
the shipment set, then add a new line that contains the substitution.

References:
• FA: SCM: OM: Example Orchestration Process Pause Rules (Doc ID 2696883.1)
• FA: SCM: OM: How To : Implement A Pause Step In An Orchestration Process (Doc ID 2244224.1)

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Carriers and Transportation Schedules

Transport Based on

Carriers Shipments Transportation

Schedules
Between

Internal
Supplier Shipper Customer
Organization

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Preparation before an Implementation
Task Preparation
Manage Shipping Parameters Determine how we will create, process, and confirm shipments.
Determine the date range that we will use for the cost type.
Manage Shipping Cost Types
Determine the cost type that we will use for each currency.
Manage Transportation Schedules Determine the schedule that we will use to ship and receive shipments.
Determine how we will release shipment lines.
Manage Release Sequence Rules Determine the level of priority that we will assign to the order that contains the lines that
we will release.
Determine how we will select lines for picking.
Manage Pick Wave Release Rules
Determine how we will process and fulfill the selected lines.
Identify the tasks that we will specify with shipment confirmation.
Manage Ship Confirm Rules Identify the options that we will provide for shipped quantities that users don't manually
enter.
Determine the types of shipping exceptions that we will define and how we will define
Manage Shipping Exceptions them.
Determine whether we must modify exception severity levels.
Manage Default Packing Identify the mode of transport that we most commonly use to deliver shipments.
Configurations Determine the storage requirement for the items that we ship.
Manage Shipping Zones Determine the configurations that we require for zones and zone types.

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Integration with Transportation Management

Integration Resources: Order Management Integration | Shipping Integration | Customer Connect (Sep 2021)

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Integration with External 3PL/WMS System

1. Receipt Advice Lines to Receive

2. Receipt Confirmation Receipt

Oracle
Integration
Inventory 3. Inventory Transaction Misc. Transactions
Cloud
Management 3PL/WMS
or
Cloud 4. Inventory Balance On-hand Balances
Direct
5. Shipment Request
Service Calls Lines to Fulfill

6. Shipment Confirmation Ship Confirm

Integration Resources: Customer Connect | Implementation Guide

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Integration with Oracle WMS

Integration Resources: Doc ID 2404671.1 | Pre-built Integrations | Customer Connect (Nov 2021)

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New/Upcoming Features – Shipping

Feature Release
Generate and Print a QR Code on Shipping Documents for Organizations in Portugal 21C
Reduce Inventory When a Sales Order Doesn't Require Picking or Shipping 21D

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 Agenda

• Overview
• Schedule Orders
• Orchestrate Fulfillment
• Monitor Performance and Handle Exceptions
• Manage Shipments
• Generate Invoices

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Generate Invoices

Book

Pick,
Ship

Invoice

Receipt,
Accounting

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Create Invoices – Use Cases

Create invoice 1

Pick, Pack and ship the Order details interfaced Complete Receipt and
Import the Invoice Accounting
order to Receivables

Create credit 2
memo

Order details interfaced Adjust credit against

Create the return order Import the credit memo open balances
to Receivables

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Create Invoices – Demo Use Case

Agenda for discussion / demo

 Types of invoices
 Demo – Invoice creation

Tracey manages the Tracey runs the ESS job

receivables activities to create the invoice
for Vision

Review the ESS job Query the invoice and

completes successfully verify the details

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How GOP and Orchestration determine the Fulfillment Method
Yes
Submit Supplier Fulfill via
Order entered? Drop Ship flow

No

Yes Yes Yes

Warehouse Is Item B2B Fulfill via Supply Is Stock Fulfill via Pick from
entered? Enabled? Chain Orchestration Available? Stock flow

No No
No

Yes Has Local Yes Fulfill via B2B

Determine fulfillment method Is Stock Fulfill via Pick
Sourcing Buy/Make/Transfer
via a Global Sourcing Rule Available? from Stock flow
Rule? flow

No No

Fulfill via Pick from Stock, Reservation Error; Status = Waiting;

Drop Ship or B2B flow SSD = Horizon Days SSD = Horizon Days

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Use Cases Not Supported

• Orders scheduled once cannot be enabled for splits or substitution during re-schedule
• Back-to-Back supply recommendations are currently not made at Infinite Time Fence
• Geography information is maintained in Trading Community Model Cloud. GOP currently considers
postal codes defined individually – postal code ranges are not supported
• Ship sets and Kits cannot be split when scheduling via Order Management

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