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    SPMS Fault Report

    Uploaded by

    bbhareth
    The document is a site failure note used to record information about faulty equipment being returned or packed with a faulty unit. It includes fields to document details of the faulty unit like date replaced, product and serial numbers, type of fault, fault category, unit failure details, and LED status. Pre-defined fault descriptions are provided to select the correct one.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    SPMS Fault Report

    Uploaded by

    bbhareth
    7 views1 page
    The document is a site failure note used to record information about faulty equipment being returned or packed with a faulty unit. It includes fields to document details of the faulty unit like date replaced, product and serial numbers, type of fault, fault category, unit failure details, and LED status. Pre-defined fault descriptions are provided to select the correct one.

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    SPMS Fault report

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    The document is a site failure note used to record information about faulty equipment being returned or packed with a faulty unit. It includes fields to document details of the faulty unit like date replaced, product and serial numbers, type of fault, fault category, unit failure details, and LED status. Pre-defined fault descriptions are provided to select the correct one.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views1 page

    SPMS Fault Report

    Uploaded by

    bbhareth
    The document is a site failure note used to record information about faulty equipment being returned or packed with a faulty unit. It includes fields to document details of the faulty unit like date replaced, product and serial numbers, type of fault, fault category, unit failure details, and LED status. Pre-defined fault descriptions are provided to select the correct one.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Site Failure Note – 0XVWEH5HWXUQHG3DFNHGZLWK)DXOW\8QLW

    Date Replaced at Site (YYYY-MM-DD) Product Number Incl. R-state Serial Number Type of Node/System

    Fault Situation (tick one of below boxes) Fault Category (tick one of below boxes) Unit Failure (tick one of below boxes) LED Status (tick one of below boxes)
    1. In operation (temp = 0-35°C) ✔ 1. Functional failure 1. Stable failure 1. Red LED lit

    2. In operation (temp > 35°C) 2. Mechanical damage, cannot be installed 2. Intermittent failure 2. Red LED flashing

    3. In operation (temp < 0°C) 3. Installation damage 3. Cyclic failure (repeated after time) 3. Yellow LED lit

    ✔ 4. Installation in normal rollout 4. Transport, packing material damaged 4. Statistical/KPI failure 4. Yellow LED flashing

    5. Installation in upgrade/extension 5. Wrong quantity 5. Failure remains after hard reset 5. Green LED lit

    6. Software upgrade of node/product 6. Wrong product ✔ 6. Fault remains after power off/on 6. No LED lit

    7. Redeployment of used equipment7. <For future use>


    7. <For future use> 7. Suspected/Pro-active replacement 7. <For future use>

    8. Other, describe below 8. Other, describe below ✔ 8. Other, describe below 8. Other, describe below

    Fault Code/Alarm ID/Slogan (info from NOC) Fault Description Failure Verified Only Replacement CSR/Work Order Reference
    Select correct fault description on back-side No Yes No Yes

    Pre-Defined Fault Descriptions, Tick Only One Fault Description Below

    Dead On Arrival (DOA) Fault Descriptions MINILINK Fault Descriptions Radio (GSM) Fault Descriptions Generic Products Fault Descriptions
    1. DOA, wrong product 1. BER 1. RF loop test fault 1. Software cannot be loaded

    2. DOA, water damage 2. Hardware error 2. PA saturation 2. Power problem

    3. DOA, mechanical damage 3. HCC 3. Synchronization/link failure 7. <For future use>

    4. DOA, connectors damage 4. LOS (Loss of Signal) 4. TX failure 7. <For future use>

    5. DOA, cosmetic/appearance 5. RCC 5. RX path imbalance/VSWR

    6. DOA, no power/do not power up 6. RX frequency 6. TX/RX communication fault

    7. DOA, software cannot be loaded 7. TX frequency 7. Software cannot be loaded 7. <For future use>

    8. DOA, unit fails installation diagnostic 8. RF input level 8. Power supply problem 8. Unit returned as confirmed OKor future use>
    9. DOA, node/system fails diagnostic 9. RF output level 9. High temperature 9. Unit
    <Forreturned as unused
    future use>
    0. DOA, generate alarm 0. RX AFC 0. Other, describe below 0. Other, describe below

    Not Pre-Defined Fault Description, Service Technician to describe with free text below

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