EKB Business Ebooks

BusinessPro™ - eBooks
Imprint Title BookID ISBN ©

3Circle Partners A Guide to Team Roles: How to Increase 32878 9780973570168 2005
Personal and Team Effectiveness
3Circle Partners The Third Circle: Interactions That Drive Results 32874 9780973515305 2002
A & C Black Can I Change Your Mind?: The Craft And Art Of 19502 9780713678499 2007
Persuasive Writing
A & C Black Dictionary of Business; Fourth Edition 19525 9780713679182 2006
A & C Black Dictionary of Food: International Food and 19498 9780713675009 2005
Cooking Terms from A to Z; Second Edition
A & C Black Dictionary of Human Resources and Personnel 19526 9780713681420 2006
Management: Over 7;000 Terms Clearly Defined;
Third Edition
A & C Black Dictionary of Leisure; Travel and Tourism; Third 19521 9780747572220 2006
Edition
A & C Black E-mail Etiquette: How to Get the Best Results 13744 9780747573531 2004
from Your E-mails
A & C Black Get to Grips with Budgets: How to Take The 13743 9780747577348 2005
Stress Out of Working with Numbers
A & C Black Get Yourself Promoted: How To Move Up The 19509 9780713675191 2006
Career Ladder
A & C Black Give Great Presentations: How To Speak 13739 9780747577355 2005
Confidently and Make Your Point
A & C Black I Win; You Win: The Essential Guide To 19501 9780713677058 2007
Principled Negotiation
A & C Black Interview Others: How to Spot the Perfect 19507 9780713675214 2006
Candidate
A & C Black Killer Web Content: Make the Sale; Deliver the 19511 9780713677041 2006
Service; Build the Brand
A & C Black Make It Happen: How to Get Ahead and be 13749 9780747572374 2005
Happy at Work
A & C Black Manage Meetings Positively: How to Take Charge 19505 9780713675238 2006
and Come Up with Results
A & C Black Manage Projects Successfully: How to Make 13741 9780747577362 2005
Things Happen on Time and on Budget
A & C Black Manage Your Career: How to Develop Your 19508 9780713675221 2006
Career in the Right Direction
A & C Black Negotiate Successfully: How to Get Your Way 13745 9780747572091 2004
and Find Win-Win Solutions
A & C Black Oddbins Dictionary of Wine 19518 9780747566410 2004
A & C Black Pocket Business French Dictionary; Third Edition 19512 9780747566298 2003
A & C Black Pocket Business Spanish Dictionary; Second 19513 9780747566311 2004
Edition
A & C Black Succeed as a New Manager: How To Inspire Your 19506 9780713675245 2006
Team And Be A Great Boss
A & C Black Survive Bullying at Work: How To Stand Up For 19504 9780713675207 2006
Yourself And Take Control
A & C Black Survive Office Politics: How To Steer A Course 13748 9780747572084 2004
Through Minefields At Work
A & C Black Tackle Office Nightmares: How to Cope with 13740 9780747572077 2004
Tricky Situations and People
A & C Black Work Well from Home: How to Run A Successful 13738 9780747577379 2005
Home Office
Academic Press Diversity and the Effective Corporate Board 54004 9780124104976 2013
Academic Press Finance: A Quantitative Introduction; Volume I 78128 9780128015841 2015
Academic Press Mergers; Acquisitions; and Other Restructuring 44696 9780123854858 2012
Activities: Integrated Approach to Process; Tools;
Cases; and Solutions; Sixth Edition
Academic Press Success Strategies for Women in Science: A 17842 9780120884117 2006
Portable Mentor
Academic Press The Four Colors of Business Growth 44695 9780123852397 2011
Academic Press Understanding the Chinese Economies 50913 9780123978264 2013
Acanthus Publishing 10 Techniques to Market Your Practice and 23070 9781933631943 2007
Products
Acanthus Publishing 12 Tactics for Greater Marketing Power 20690 9781933631608 2006
Acanthus Publishing 6 Ways to Manage for Maximum Profits 23069 9781933631936 2007
Acanthus Publishing 8 Ways to Pin Down Evasive Clients 20691 9781933631899 2006
Acanthus Publishing Anatomy of Business 23067 9781933631790 2007
Acanthus Publishing Attitude; Intentions; and Focus 22324 9781933631851 2007
Acanthus Publishing Boosting Your Leadership Skills 29360 9780979994968 2007
Acanthus Publishing Connecting with Your Customer: Understanding 23073 9781933631974 2007
the Buyer's Needs
Acanthus Publishing Finding The Buyer: How To Reach Those Who 22322 9781933631882 2007
Want What You've Got
Acanthus Publishing Heart & Mind Selling Part 1 11840 9781933631776 2007
Acanthus Publishing Heart & Mind Selling; Part 2 22321 9781933631820 2007
Acanthus Publishing Introduction to Relationship Selling: Reaching the 19503 9781933631738 2007
Top One Percent of Your Field
Acanthus Publishing K-Factors: Building Competency for a Profitable 22326 9781933631844 2007
Workforce
Acanthus Publishing Leading with Vision: Getting Things Done through 23068 9781933631783 2007
Other People
Acanthus Publishing Planning Tomorrow's Workforce Today 22323 9781933631912 2007
Acanthus Publishing Putting the Power in Your PowerPoint with 21 23071 9781933631905 2007
Mistakes to Avoid and 9 PowerPoint Philosophies
Acanthus Publishing Rights and Responsibilities of Being at the Top 20693 9781933631721 2007
Acanthus Publishing Sales and Profit: 5 1/2 Ways to Deliver Super 22325 9781933631875 2007
Service Inside
Acanthus Publishing Sales Psychology: Understanding the Mind of the 22514 9780979994920 2007
Buyer
Acanthus Publishing Sales Readiness: How Preparation Leads to 21170 9781933631769 2007
Opportunity
Acanthus Publishing Sales Success Through Self Empowerment: 29362 9780981558974 2008
Mastering the Mind Game
Acanthus Publishing Smarter Strategies for Winning Budget Wars: 13½ 23072 9781933631707 2007
Tactics for Every Budget Manager
Accountability Press FusionBranding: How to Forge Your Brand for the 4974 9780971744202 2002
Future
Adams Media 10 Ways to Screw Up an Ad Campaign 18516 9781598690828 2006
Adams Media 1001 Business Letters for all Occasions: From 28446 9781598694543 2008
Interoffice Memos and Employee Evaluations to
Company Policies and Business Invitations:
Templates for Every Situation
Adams Media An American’s Guide to Doing Business in China 18527 9781593377304 2007
Adams Media An American’s Guide to Doing Business in India: 22457 9781598692112 2008
A Practical Guide to Achieving Success in the
Indian Market
Adams Media An American's Guide to Doing Business in Latin 28427 9781598692129 2008
America
Adams Media Ask Questions; Get Sales: Close the Deal and 14441 9781593371128 2004
Create Long-Term Relationships; 2nd Edition
Adams Media Bad Apples: How To Manage Difficult Employees; 32670 9781605500041 2009
Encourage Good Ones To Stay; And Boost
Productivity
Adams Media Buddha 9 to 5: The Eightfold Path to Enlightening 22414 9781598690538 2007
Your Workplace and Improving Your Bottom Line
Adams Media Business Words You Should Know: From 22458 9781598691467 2008
Accelerated Depreciation to Zero-based
Budgeting: Learn the Lingo for Any Field
Adams Media Businomics: From the Headlines to Your Bottom 22417 9781598691191 2007
Line: How to Profit in Any Economic Cycle
Adams Media Closing Techniques: —(That Really Work!); Third 14442 9781580628570 2004
Edition
Adams Media Cold Calling Techniques: (That Really Work!); 14443 9781580628563 2003
Fifth Edition
Adams Media Corporate Confidential: What It Really Takes To 14433 9781593373498 2005
Get To the Top
Adams Media Creating We: Change I-Thinking to We-Thinking: 14434 9781593372682 2005
Build a Healthy; Thriving Organization
Adams Media Customer Loyalty Guaranteed: Create; Lead; and 22440 9781598694680 2007
Sustain Remarkable Customer Service
Adams Media E-Mail Selling Techniques: (That Really Work!) 18540 9781593377441 2007
Adams Media Execution: Create the Vision. Implement the Plan. 22435 9781598691184 2007
Get the Job Done.
Adams Media Fails to Meet Expectations: Performance Review 22448 9781598691450 2008
Strategies for Underperforming Employees
Adams Media Finance for Non-Financial Managers and Small 22456 9781598691641 2008
Business Owners; 2nd edition
Adams Media Green Investing: A Guide to Making Money 28430 9781598695823 2008
through Environment-Friendly Stocks
Adams Media Green Jobs: A Guide to Eco-Friendly Employment 28433 9781598698725 2008
Adams Media H.I.M.M. High Impact Middle Management: for 13405 9781593371586 2005
Today's Busy Managers
Adams Media Hot Button Marketing: Push The Emotional 18515 9781593375164 2006
Buttons That Get People To Buy
Adams Media Innovation: Create an Idea Culture. Redefine Your 22424 9781598691542 2007
Business. Grow Your Profits
Adams Media Job Spa: 12 Weeks to Refresh; Refocus; and 28428 9781598694734 2008
Recommit to Your Career
Adams Media Jump the Curve: 50 Essential Strategies to Help 22465 9781598694208 2008
Your Company Stay Ahead of Emerging
Technologies
Adams Media Killer Brands: Create and Market a Brand That 22418 9781598691238 2007
Will Annihilate the Competition
Adams Media Management Malpractice: How to Cure Unhealthy 14436 9781593373504 2005
Management Practices that Disable Your
Organization
Adams Media Managing Difficult People: A Survival Guide for 13407 9781593371869 2004
Handling Any Employee
Adams Media Managing the Older Employee: Overcome the 32668 9781598698589 2009
Generation Gap to Get the Most Out of Your
Workplace
Adams Media Mastering Your Key Accounts: Maximize 18529 9781593375348 2007
Relationships; Create Strategic Partnerships;
Increase Sales
Adams Media Mr. Cheap’s Guide to Wine: Champagne Taste on 18521 9781598690859 2006
a Beer Budget
Adams Media Networking Magic: Find the Best: from Doctors; 14447 9781593370206 2004
Lawyers; and Accountants to Homes; Schools;
and Jobs
Adams Media Office Mate: Your Employee Handbook for 22444 9781598693300 2007
Romance on the Job
Adams Media Performance Appraisal Phrase Book: The Best 14439 9781580629409 2004
Words; Phrases; and Techniques for Performance
Reviews
Adams Media Performance Appraisals that Work: Features 150 14440 9781593374051 2005
Samples for Every Situation
Adams Media Persuasion: Command Attention. Hold Their 22423 9781598691009 2007
Interest. Get What You Want.
Adams Media Play Your Best Hand: How to Manage the Four 18535 9781593376857 2007
Types of Knowledge Workers--And Stack the
Odds For Maximum Success
Adams Media Rain Making: Attract New Clients No Matter What 28426 9781598695885 2008
Your Field; 2nd Edition
Adams Media Rain Making: The Professional’s Guide to 14435 9781558504202 1994
Attracting New Clients
Adams Media RenGen: Renaissance Generation: The Rise of 22425 9781598691344 2007
the Cultural Consumer--and What It Means to
Your Business
Adams Media Sales Presentation Techniques (That Really 22431 9781598690606 2007
Work!)
Adams Media Sales Talk: How To Power Up Sales Through 13408 9781580628518 2003
Verbal Mastery
Adams Media Sell Like the Best: Making Your Goal Is Easier 32667 9781598691474 2009
Than It Looks!
Adams Media Selling to VITO: The Very Important Top Officer; 14438 9781580622240 1999
Second Edition
Adams Media Selling When No One is Buying: Growing 32669 9781605506609 2009
Prospects; Clients; and Sales in Tough Economic
Times
Adams Media Sink or Swim: New Job. New Boss. 12 Weeks to 22432 9781593375409 2006
Get It Right.
Adams Media Six-Figure Salary Negotiation: Industry Insiders 28436 9781598694949 2008
Show You How To Get The Money You Deserve
Adams Media Stephan Schiffman's 101 Successful Sales 14444 9781593373764 2005
Strategies: Top Techniques to Boost Sales Today
Adams Media Stephan Schiffman's Sales Essentials 28425 9781598692280 2008

Adams Media Sun Tzu for Execution: How to Use the Art of War 46392 9781598690521 2007
to Get Results
Adams Media Sun Tzu for Success: How to Use the Art of War 46393 9781580627764 2003
to Master Challenges and Accomplish the
Important Goals in Your Life
Adams Media Sun Tzu: Art of War for Managers; Second Edition 46394 9781605500300 2010
Adams Media Sun Tzu: The Art of War for Managers: 50 14437 9781580624596 2001
Strategic Rules
Adams Media Talent IQ: Identify Your Company's Top 22413 9781598690835 2007
Performers; Improve or Remove Underachievers;
Boost Productivity and Profit
Adams Media The 25 Most Common Sales Mistakes And How 32671 9781598698213 2009
To Avoid Them; 3rd Edition
Adams Media The 25 Most Common Sales Mistakes: And How 14445 9781558505117 1995
to Avoid Them; 2nd Edition
Adams Media The 25 Sales Habits of Highly Successful 28445 9781598697575 2008
Salespeople; 3rd Edition
Adams Media The 60 Second Self-Starter: Sixty Solid 28444 9781598698435 2008
Techniques for Motivating Yourself at Work
Adams Media The 60-Second Procrastinator: Sixty Solid 14446 9781580629232 2004
Techniques to Jump-Start any Project and Get
Your Life in Gear!
Adams Media The Business Shrink: The Dysfunctional 28443 9781598694130 2008
Workplace
Adams Media The Coaching Revolution: How Visionary 13406 9781593370787 2004
Managers are Using Coaching to Empower
People and Unlock Their Full Potential
Adams Media The Complexity Crisis: Why Too Many Products; 22467 9781598692143 2008
Markets; and Customers Are Crippling Your
Company: and What to Do about It
Adams Media The Disgruntled Employee: Manage Challenging 28454 9781598694147 2008
Staff without Losing Your Mind
Adams Media The DNA of Leadership: Leverage Your Instincts 22438 9781598694468 2006
to: Communicate; Differentiate; Innovate
Adams Media The Everything Coaching & Mentoring Book: 22468 9781598694505 2008
Increase Productivity; Foster Talent; and
Encourage Success; Second Edition
Adams Media The Everything Guide to Being a Sales Rep: 18519 9781593376574 2006
Winning Secrets to a Successful - and Profitable -
Career!
Adams Media The Everything Human Resource Management 28442 9781598696240 2008
Book: Attract and Keep the People Who Will Drive
Your Company’s Success
Adams Media The Everything Managing People Book: Quick 18536 9781598691436 2007
and Easy Ways to Build; Motivate; and Nurture a
First-Rate Team; Second Edition
Adams Media The Everything Public Speaking Book: Deliver a 28448 9781598696226 2008
Winning Presentation Every Time!
Adams Media The Fisherman’s Guide to Selling: Reel in the 22411 9781593377465 2007
Sale: Hook; Line; and Sinker
Adams Media The Happy Employee: 101 Ways For Managers 28451 9781598695571 2008
To Attract; Retain; & Inspire The Best And
Brightest
Adams Media The Negotiation Phrase Book: The Words You 46398 9781440528637 2011
Should Say to Get What You Want
Adams Media The Only Grammar Book You'll Ever Need: A 90761 9781580628556 2003
One-Stop Source for Every Writing Assignment
Adams Media The Road to CEO: The World's Leading Executive 13409 9781580627092 2002
Recruiters Identify the Traits You Need to Make It
to the Top
Adams Media The Upper Hand: Winning Strategies From World- 18517 9781593377359 2006
Class Negotiators
Adams Media The Way of Innovation: Master the Five Elements 28447 9781598693799 2008
of Change to Reinvent Your Products; Services;
and Organization
Adams Media Time Management: Proven Techniques For 28441 9781598697650 2008
Making Every Minute Count; Second Edition
Adams Media Your Attention; Please.: How to Appeal to Today’s 18518 9781593376871 2006
Distracted; Disinterested; Disengaged;
Disenchanted; and Busy Consumer
Adizes Publications How to Solve the Mismanagement Crisis 13255 9780937120002 1979
Adizes Publications Leading the Leaders: How to Enrich Your Style of 12824 9780937120057 2004
Management and Handle People Whose Style Is
Different from Yours
Adizes Publications Management/Mismanagement Styles: How to 12823 9780937120019 2004
Identify a Style and What to Do About It
Adizes Publications Managing Corporate Lifecycles 12821 9780937120064 2004
Adizes Publications Mastering Change: The Power of Mutual Trust 12819 9780937120040 1992
and Respect in Personal Life; Family Life;
Business and Society
Adizes Publications The Ideal Executive: Why You Cannot be One 12822 9780937120033 2004
and What to Do About It
Adizes Publications The Pursuit of Prime: Maximize Your Company's 12820 9780937120224 2005
Success with the Adizes Program
Alexa Press The Million Dollar Toolbox: A Blueprint for 6834 9780971374201 2001
Transforming Your Life & Your Career With
Powerful Communication Skills
Alexa Press Visions: From the Leaders of Today for the 6835 9780937539163 1991
Leaders of Tomorrow
Allen & Unwin 101 Ways to Really Satisfy Your Customers 22522 9781741750089 2006
Allen & Unwin 101 Ways to Sell More of Anything to Anyone: 32827 9781741147889 2009
Sales Tips for Individuals; Business Owners and
Sales Professionals
Allen & Unwin Advertising and the Mind of the Consumer: What 28385 9781741755992 2008
Works; What Doesn’t; and Why; Revised 3rd
International Edition
Allen & Unwin ASIA: Cultural Politics in the Global Age 22524 9781864489903 2001
Allen & Unwin Asian Values; Western Dreams: Understanding 22525 9781864484960 1999
the New Asia
Allen & Unwin Be Understood or Be Overlooked: Mastering 22528 9781865089447 2002

Communication in the Workplace
Allen & Unwin Blogging & Tweeting without Getting Sued: A 49822 9781742378770 2012
Global Guide To The Law For Anyone Writing
Online
Allen & Unwin Brave New Workplace: How individual Contracts 22532 9781741148657 2006
are Changing Our Jobs
Allen & Unwin China Business: The Rules of the Game 22533 9781865082301 2000
Allen & Unwin Economics and the Environment: A Signalling and 22541 9781741145762 2006
Incentives Approach; 2nd Edition
Allen & Unwin Effective Environmental Management: Principles 22542 9781865082370 2000
and Case Studies
Allen & Unwin Employment Relations in the Asia-Pacific: 22543 9781865081892 2000
Changing Approaches
Allen & Unwin Executive Material: Nine of Australia’s Top CEOs 22545 9781865087573 2002
in Conversation with Richard Walsh
Allen & Unwin Handbook Of Project Management: A Complete 22554 9781741141252 2007
Guide For Beginners To Professionals
Allen & Unwin Honeybees & Locusts: The Business Case for 45827 9781742373935 2010
Sustainable Leadership
Allen & Unwin How I Made My First Million: 26 Self-Made 45831 9781741759051 2010
Millionaires Reveal the Secrets to Their Success
Allen & Unwin Idea Accelerator: How to Solve Problems Faster 28386 9781741764857 2008
Using Speed Thinking
Allen & Unwin Idea Generator: Tools for Business Growth 22556 9781741149586 2007
Allen & Unwin Job Sharing: Two Heads are Better Than One 22560 9781865089645 2003
Allen & Unwin Just Rewards: Reward Your Staff and Reap the 22561 9781865089836 2004
Benefits
Allen & Unwin Leadership Beyond Good Intentions: What It 45819 9781742373942 2011
Takes to Really Make A Difference
Allen & Unwin Leadership for the Disillusioned: Moving Beyond 22562 9781741751000 2007
Myths and Heroes to Leading that Liberates
Allen & Unwin Learning In The Workplace: Strategies for 22563 9781865083643 2001
Effective Practice
Allen & Unwin Making Safety Work: Getting Management 25058 9781863738699 1995
Commitment to Occupational Health and Safety
Allen & Unwin Media Relations: Issues & Strategies; 2nd Edition 58465 9781741146813 2013
Allen & Unwin Performance Planning and Review: Making 22571 9781741141030 2003
Employee Appraisals Work; 2nd Edition
Allen & Unwin Preventing Workplace Bullying: An Evidence- 45822 9781742373461 2011
Based Guide for Managers and Employees
Allen & Unwin Principles of Occupational Health and Hygiene: 58468 9781743311295 2013
An Introduction; 2nd Edition
Allen & Unwin Project Management in Health and Community 58467 9781743310489 2013
Services: Getting Good Ideas to Work; 2nd
Edition
Allen & Unwin Putting Management Back Into Performance: A 22576 9781865089652 2003
Handbook for Managers and Supervisors
Allen & Unwin Restoring Tourism Destinations in Crisis: A 22581 9781865089119 2003
Strategic Marketing Approach
Allen & Unwin Six Months of Panic: How the Global Financial 45823 9781742373805 2010
Crisis Hit Australia
Allen & Unwin Speed Thinking: How to Thrive in a Time-poor 45830 9781741759952 2010
World
Allen & Unwin SPSS Survival Manual: A Step by Step Guide to 45825 9781742373928 2011
Data Analysis Using the SPSS Program; 4th
Edition
Allen & Unwin Sustainability: The Corporate Challenge of the 22587 9781865082288 2000
21st Century
Allen & Unwin Tackling Depression at Work: A Practical Guide 45826 9781742373324 2010
for Employees and Managers
Allen & Unwin The Australian Leadership Paradox: What it 58470 9781743310304 2013
Takes to Lead in the Lucky Country
Allen & Unwin The Power Book: 200 Ways to Make Power Work 58768 9781743316016 2013
for You
Allen & Unwin The Transparent Corporation: Managing 22589 9781865088976 2003
Demands for Disclosure
Allen & Unwin Umm ...A Complete Guide to Public Speaking 22591 9781741149548 2006
Allen & Unwin What it Takes: An Attitude of Hard Work; 58469 9781741756852 2013
Commitment and Purpose
Allen & Unwin Writing at Work: How to Write Clearly; Effectively 25059 9781741752182 2007
and Professionally
Allen & Unwin Writing Your Plan for Small Business Success; 58466 9781743316146 2013
5th Edition
Allworth Press Citizen Brand: 10 Commandments for 6191 9781581152401 2002

Transforming Brands in a Consumer Democracy
Allworth Press Emotional Branding: The New Paradigm for 6192 9781581150780 2001
Connecting Brands to People
Allworth Press NetSlaves 2.0: Tales of ''Surviving'' the Great 6193 9781581152845 2003
Tech Gold Rush
Allworth Press The Entrepreneurial Age: Awaking the Spirit of 6194 9781581150773 2001
Enterprise in People; Companies; and Countries
Allworth Press The Soul of the New Consumer: The Attitudes; 6195 9781581150667 2000
Behaviors; and Preferences of E-Customers
ALTHOS Patent or Perish: A Guide for Gaining and 8909 9780972805339 2003
Maintaining Competitive Advantage in the
Knowledge Economy
ALTHOS Practical Patent Strategies Used by Successful 8911 9780974694337 2004
Companies
AMACOM 10 Steps to Sales Success: The Proven System 5176 9780814471654 2003
That Can Shorten the Selling Cycle; Double Your
Close Ratio; and Significantly Increase Your
Income
AMACOM 101 Activities for Delivering Knock Your Socks Off 30546 9780814414446 2009
Service
AMACOM 101 Boardroom Problems and How to Solve 28418 9780814410585 2009
Them
AMACOM 101 Project Management Problems and How to 36894 9780814415573 2011
Solve Them: Practical Advice for Handling Real-
World Project Challenges
AMACOM 101 Sample Write-Ups for Documenting 2668 9780814479773 1999
Employee Performance Problems: A Guide to
Progressive Discipline & Termination
AMACOM 101 Sample Write-Ups for Documenting 34150 9780814415467 2010
Employee Performance Problems: A Guide to
Progressive Discipline and Termination; Second
Edition
AMACOM 101 Strategies for Recruiting Success: Where; 16119 9780814474075 2007
When; and How to Find the Right People Every
Time
AMACOM 101 Tough Conversations to Have with 30539 9780814413487 2009
Employees: A Manager’s Guide to Addressing
Performance; Conduct; and Discipline Challenges
AMACOM 12 Steps to Power Presence: How to Assert Your 42604 9780814416914 2010
Authority to Lead
AMACOM 2600 Phrases for Effective Performance Reviews: 10395 9780814472828 2005
Ready-to-Use Words and Phrases That Really
Get Results
AMACOM 2600 Phrases for Setting Effective Performance 44813 9780814417751 2012
Goals: Ready-to-Use Phrases That Really Get
Results
AMACOM 30 Days to a More Powerful Memory 19339 9780814474457 2007
AMACOM 30 Reasons Employees Hate Their Managers: 19340 9780814409152 2007

What Your People May Be Thinking and What
You Can Do About It
AMACOM 6 Secrets to Startup Success: How to Turn Your 38056 9780814416068 2011
Entrepreneurial Passion into a Thriving Business
AMACOM 78 Important Questions Every Leader Should Ask 5180 9780814471623 2002
and Answer
AMACOM 96 Great Interview Questions to Ask Before You 1657 9780814479094 1997
Hire
AMACOM A Blueprint for Corporate Governance: Strategy; 81104 9780814405864 2003

Accountability; and the Preservation of
Shareholder Value
AMACOM A Class with Drucker: The Lost Lessons of the 22361 9780814409190 2007
World's Greatest Management Teacher
AMACOM A Guide to Software Package Evaluation and 1674 9780814405536 2000

Selection
AMACOM A Manager’s Guide To Coaching: Simple and 23778 9780814409824 2008

Effective Ways to Get the Best Out of Your
Employees
AMACOM A Manager’s Guide to Improving Workplace 19350 9780814474181 2007
Performance
AMACOM A Manager's Guide to Human Behavior; Fourth 14161 9780761213949 1994

Edition
AMACOM A Manager's Guide to Virtual Teams 38067 9780814416594 2012
AMACOM A Safe Place for Dangerous Truths 2669 9780814404799 1999
AMACOM A Supply Chain Management Guide to Business 36897 9780814416457 2011

Continuity
AMACOM A Survival Guide for Project Managers; Second 13772 9780814408773 2006
Edition
AMACOM A Survival Guide for Working with Bad Bosses: 11922 9780814472989 2006
Dealing with Bullies; Idiots; Back-Stabbers; and
Other Managers from Hell
AMACOM A Survival Guide for Working with Humans 6729 9780814472057 2004
AMACOM A Survival Guide to Managing Employees from 16106 9780814474082 2007

Hell: Handling Idiots; Whiners; Slackers; and
Other Workplace Demons
AMACOM A Team of Leaders: Empowering Every Member 62418 9780814434079 2014
to Take Ownership; Demonstrate Initiative; and
Deliver Results
AMACOM A World Gone Social: How Companies Must 64576 9780814433263 2014
Adapt to Survive
AMACOM Absolute Honesty: Building a Corporate Culture 5590 9780814407813 2003

that Values Straight Talk and Rewards Integrity
AMACOM Accounting and Financial Fundamentals For 2683 9780814479285 1996

Nonfinancial Executives
AMACOM Action Tools for Effective Managers: A Guide for 6756 9780814470299 2000
Solving Day-to-Day Problems on the Job
AMACOM Administrative Assistant’s and Secretary’s 22374 9780814409138 2008

Handbook; Third Edition
AMACOM Administrative Assistant's and Secretary's 65209 9780814433522 2014

Handbook; Fifth Edition
AMACOM Administrative Assistant's and Secretary's 43740 9780814417607 2012

Handbook; Fourth Edition
AMACOM Agile Project Management: How to Succeed in 6730 9780814471760 2004

the Face of Changing Project Requirements
AMACOM Aligning Pay and Results 1658 9780814404584 1999
AMACOM AMA Handbook of Due Digilence; Revised and 35435 9780814413821 2010
Updated Edition
AMACOM Amp Up Your Sales 73821 9780814434871 2015
AMACOM Annual Reports 101 16112 9780814473672 2007
AMACOM Anticipate: The Art of Leading by Looking Ahead 76601 9780814449073 2015
AMACOM Army of Entrepreneurs: Create an Engaged and 36902 9780814416730 2011

Empowered Workforce for Exceptional Business
Growth
AMACOM Artful Persuasion: How to Command Attention; 3823 9780814470633 2000
Change Minds; and Influence People
AMACOM Assimilating New Leaders: The Key to Executive 4538 9780814406458 2001
Retention
AMACOM Auditing Your Human Resources Department: A 38075 9780814416617 2011

Step-by-Step Guide to Assessing the Key Areas
of Your Program; Second Edition
AMACOM Award-Winning Customer Service: 101 Ways to 19343 9780814474549 2007
Guarantee Great Performance
AMACOM Be a Direct Selling Superstar: Achieve Financial 50862 9780814432075 2013

Freedom for Yourself and Others as a Direct
Sales Leader
AMACOM Be a Network Marketing Leader: Build a 101435 9780814436820 2016
Community to Build Your Empire
AMACOM Be Your Customer’s Hero: Real-World Tips & 81699 9780814449059 2015
Techniques for the Service Front Lines
AMACOM Beating the Workplace Bully: A Tactical Guide to 104379 9780814436882 2016
Taking Charge
AMACOM Becoming an Exceptional Executive Coach: Use 38062 9780814416877 2012

Your Knowledge; Experience; And Intuition To
Help Leaders Excel
AMACOM Becoming an Extraordinary Manager: The 5 22370 9780814480656 2008
Essentials For Success
AMACOM Behind Every Good Decision: How Anyone Can 73820 9780814449219 2015
Use Business Analytics to Turn Data Into
Profitable Insight
AMACOM Bench Strength: Developing the Depth and 13752 9780814408841 2006
Versatility of Your Organization's Leadership
Talent
AMACOM Beyond Buzz: The Next Generation of Word-of- 16092 9780814473832 2007
Mouth Marketing
AMACOM Beyond Race and Gender: Unleashing the Power 2682 9780814478073 1991
of Your Total Work Force by Managing Diversity
AMACOM Beyond the Lean Revolution 38077 9780814417096 2011
AMACOM Beyond Training and Development: The 8847 9780814407967 2005

Groundbreaking Classic on Human Performance
Enhancement; Second Edition
AMACOM Bigger Isn't Always Better: The New Mindset for 11927 9780814408667 2006
Real Business Growth
AMACOM Billy; Alfred; and General Motors: The Story of 13767 9780814408698 2006
Two Unique Men; A Legendary Company; and A
Remarkable Time in American History
AMACOM Black Belt Negotiating: Become a Master 19341 9780814474617 2007
Negotiator Using Powerful Lessons from the
Martial Arts
AMACOM Black Faces in White Places: 10 Game-Changing 36889 9780814416808 2011
Strategies to Achieve Success and Find
Greatness
AMACOM Blog Rules: A Business Guide to Managing 13759 9780814473559 2006
Policy; Public Relations; and Legal Issues
AMACOM Blueprint for Project Recovery: A Project 5178 9780814407660 2003

Management Guide: The Complete Process for
Getting Derailed Projects Back on Track
AMACOM Boom 16088 9780814473900 2006
AMACOM Brain Tattoos: Creating Unique Brands That Stick 8848 9780814472347 2004
in Your Customers' Minds
AMACOM Brand Aid: A Quick Reference Guide to Solving 75491 9780814434734 2015
Your Branding Problems and Strengthening Your
Market Position; Second Edition
AMACOM Brand Real: How Smart Companies Live Their 45531 9780814416761 2012
Brand Promise and Inspire Fierce Customer
Loyalty
AMACOM Branding Unbound: The Future of Advertising; 10402 9780814472873 2005
Sales; and the Brand Experience in the Wireless
Age
AMACOM Breakthrough!: A 7-Step System for Developing 36885 9780814415627 2011
Unexpected and Profitable Ideas
AMACOM Building a Winning Sales Force: Powerful 28394 9780814410400 2009

Strategies for Driving High Performance
AMACOM Building on the Promise of Diversity: How We Can 11926 9780814408629 2006
Move to the Next Level in Our Workplaces; Our
Communities; and Our Society
AMACOM Building Project Management Centers of 3825 9780814407172 2002
Excellence
AMACOM Built to Learn: The Inside Story of How Rockwell 5598 9780814407721 2003
Collins Became a True Learning Organization
AMACOM Business Boot Camp: Management and 47755 9780814420010 2013

Leadership Fundamentals That Will See You
Successfully Through Your Career
AMACOM Business Confidential: Lessons for Corporate 36890 9780814414484 2011
Success from Inside the CIA
AMACOM Business Strategy (The Brian Tracy Success 81660 9780814436271 2015
Library)
AMACOM Business Under Fire: How Israeli Companies Are 8849 9780814408391 2005
Succeeding in the Face of Terror; and What We
Can Learn From Them
AMACOM Buzz: How to Create it and Win with it 19344 9780814474624 2007
AMACOM Career Match: Connecting Who You Are with 16090 9780814473641 2007
What You'll Love to Do
AMACOM Celebration of Fools: An Inside Look at the Rise 4647 9780814471593 2004
and Fall of JCPenney
AMACOM Chaotics: The Business of Managing and 30542 9780814415214 2009

Marketing in the Age of Turbulence
AMACOM Clean Energy Nation: Freeing America From The 30540 9780814413722 2012
Tyranny Of Fossil Fuels
AMACOM Click Millionaires: Work Less; Live More With An 49510 9780814431917 2012
Internet Business You Love
AMACOM Coaching for Emotional Intelligence: The Secret 16113 9780814408902 2007
to Developing the Star Potential in Your
Employees
AMACOM Coaching for High Performance 25938 9780761214618 2007
AMACOM Coaching for Top Performance 1839 9780761204909 1995
AMACOM Coaching; Counseling & Mentoring: How to 16120 9780814473856 2007

Choose & Use the Right Technique to Boost
Employee Performance; Second Edition
AMACOM Coaching; Counseling & Mentoring: How to 6757 9780814404164 1999
Choose & Use the Right Techniques to Boost
Employee Performance
AMACOM Communication Skills for Managers; Fifth Edition 5711 9780761213383 2002
AMACOM Communications Skills for Project Managers 30543 9780814410530 2009
AMACOM Compensating New Sales Roles: How to Design 3826 9780814471067 2001
Rewards That Work in Today's Selling
Environment; Second Edition
AMACOM Conflict 101: A Manager’s Guide to Resolving 38063 9780814417119 2011
Problems So Everyone Can Get Back to Work
AMACOM Consultative Closing: Simple Steps that Build 16100 9780814473993 2007
Relationships and Win Even the Toughest Sale
AMACOM Consultative Selling: The Hanan Formula for 6731 9780814472156 2004
High-Margin Sales at High Levels; 7th Edition
AMACOM Consultative Selling: The Hanan Formula for 38054 9780814416174 2011
High-Margin Sales at High Levels; Eighth Edition
AMACOM Conversations That Sell: Collaborate with Buyers 50859 9780814431801 2013
and Make Every Conversation Count
AMACOM Coolhunting 19345 9780814473863 2007
AMACOM Corporate Agility: A Revolutionary New Model for 19357 9780814409114 2007
Competing in a Flat World
AMACOM Corporate Conversations: Guide to Crafting 6732 9780814407707 2004

Effective and Appropriate Internal
Communications
AMACOM Corporate Portals 1660 9780814405932 2001
AMACOM Cracking the New Job Market: The 7 Rules for 38068 9780814417348 2012
Getting Hired in Any Economy
AMACOM Creating a Total Rewards Strategy: A Toolkit for 5195 9780814407226 2003
Designing Business-Based Plans
AMACOM Creating and Dominating New Markets 3827 9780814406786 2002
AMACOM Creating Web Based Training: A Step-by-Step 3828 9780814471074 2002

Guide to Designing Effective E-Learning
AMACOM Creativity and Problem Solving 73814 9780814433164 2015
AMACOM Crunch Point: The 21 Secrets to Succeeding 16091 9780814473719 2007

When it Matters Most
AMACOM Customer Experience 3.0: High-Profit Strategies 64582 9780814433881 2014

in the Age of Techno Service
AMACOM Customer Service Management Training 101: 43860 9780814417157 2012
Quick and Easy Techniques That Get Great
Results
AMACOM Customer Service Training 101; Second Edition 36886 9780814416419 2011
AMACOM Customer Service Training 101: Quick and Easy 11930 9780814472903 2005
Techniques that Get Great Results
AMACOM Customer-Centered Products: Creating 3829 9780814405680 2001

Successful Products Through Smart
Requirements Management
AMACOM Data Crush: How the Information Tidal Wave is 59684 9780814433744 2014
Driving New Business Opportunities
AMACOM Deadline!: How Premier Organizations Win the 5179 9780814407264 2003
Race Against Time
AMACOM Defending the Brand: Aggressive Strategies for 6733 9780814407547 2004
Protecting Your Brand in the Online Arena
AMACOM Delegating for Business Success 11507 9780761214342 2004
AMACOM Delegation & Supervision 55778 9780814433140 2013
AMACOM Delight Your Customers: 7 Simple Ways to Raise 50868 9780814432808 2013
Your Customer Service from Ordinary to
Extraordinary
AMACOM Delivering Knock Your Socks Off Service 11515 9780761213390 2001
AMACOM Delivering Knock Your Socks Off Service; Fifth 43862 9780814417553 2012
Edition; 20th Anniversary Edition
AMACOM Delivering Knock Your Socks Off Service; 2670 9780814479704 1998
Revised Edition
AMACOM Delivering Knock Your Socks Off Service; Third 10415 9780814407653 2003
Edition
AMACOM Delivering Knock Your Socks Off Service: 16101 9780814473658 2007
Performance Research Associates; Fourth Edition
AMACOM Designing Dynamic Organizations: A Hands-on 5182 9780814471197 2002

Guide for Leaders at All Levels
AMACOM Digital Engagement: Internet Marketing That 28392 9780814410721 2009

Captures Customers and Builds Intense Brand
Loyalty
AMACOM Digital Rush: Nine Internet Start-ups in the Race 1662 9780814405673 2001
for Dot-Com Riches
AMACOM Discipline Without Punishment: The Proven 13762 9780814473306 2006
Strategy That Turns Problem Employees Into
Superior Performers; Second Edition
AMACOM Do It! Marketing: 77 Instant-Action Ideas to Boost 50855 9780814432860 2013
Sales; Maximize Profits; and Crush Your
Competition
AMACOM Don't Think Pink: What Really Makes Women 4645 9780814408155 2004
Buy: and How to Increase Your Share of This
Crucial Market
AMACOM Driven by Difference: How Great Companies Fuel 106821 9780814436530 2016
Innovation Through Diversity
AMACOM Early Warning: Using Competitive Intelligence to 6734 9780814407868 2004

Anticipate Market Shifts; Control Risk; and Create
Powerful Strategies
AMACOM Effective Executive Compensation: Creating a 23773 9780814410127 2008
Total Rewards Strategy for Executives
AMACOM Effective Succession Planning; Fifth Edition 97651 9780814449158 2016
AMACOM Effective Succession Planning: Ensuring 34153 9780814414163 2010

Leadership Continuity and Building Talent from
Within; Fourth Edition
Within; Second Edition
Within; Third Edition
AMACOM e-Learning 2.0 28422 9780814410738 2009
AMACOM Elements of Influence: The Art of Getting Others 38076 9780814417324 2012
to Follow Your Lead
AMACOM Eliminate Stress from your Life Forever: A Simple 4608 9780814472330 2004
Program for Better Living
AMACOM E-Mail Rules: A Business Guide to Managing 13779 9780814471883 2003

Policies; Security; and Legal Issues for E-Mail and
Digital Communication
AMACOM Emotional Intelligence for Project Managers: The 19346 9780814474167 2007
People Skills You Need to Achieve Outstanding
Results
AMACOM Emotional Intelligence for Project Managers: The 50867 9780814432778 2013
People Skills You Need to Achieve Outstanding
Results; Second Edition
AMACOM Emotional Intelligence for Sales Success: 47770 9780814430293 2013
Connect with Customers and Get Results
AMACOM Ensuring Fairness in Health Care Coverage: An 16111 9780814473849 2007

Employer's Guide to Making Good Decisions on
Tough Issues
AMACOM Enterprise Knowledge Portals: Next-Generation 10410 9780814407080 2003
Portal Solutions for Dynamic Information Access;
Better Decision Making; and Maximum Results
AMACOM Enterprise Project Governance: A Guide to the 45533 9780814417461 2012
Successful Management of Projects Across the
Organization
AMACOM E-Profit: High Payoff Strategies for Capturing the 1669 9780814405444 2000
E-commerce Edge
AMACOM E-Service: 24 Ways to Keep Customers 1670 9780814406069 2001
AMACOM Essentials of Inventory Management 5199 9780814407516 2003
AMACOM Essentials of Inventory Management; Second 38059 9780814416556 2011

Edition
AMACOM Evergreen: Cultivate the Enduring Customer 75746 9780814434437 2015

Loyalty That Keeps Your Business Thriving
AMACOM Exceptional Service; Exceptional Profit: The 34154 9780814415382 2010

Secrets of Building a Five-Star Customer Service
Organization
AMACOM Export/Import Procedures and Documentation; 5189 9780814407349 2002
Fourth Edition
AMACOM Export/Import Procedures and Documentation; 54340 9780814415504 2010

Revised and Updated Fourth Edition
AMACOM Extending the Supply Chain: How Cutting-Edge 8850 9780814408360 2005
Companies Bridge the Critical Last Mile into
Customers' Homes
AMACOM Face It: Recognizing and Conquering The Hidden 4607 9780814408353 2004
Fear That Drives All Conflict At Work
AMACOM Facilitating Project Performance Improvement: A 32482 9780814415320 2010

Practical Guide to Multi-Level Learning
AMACOM Fair; Square & Legal: Safe Hiring; Managing & 4606 9780814408131 2004
Firing Practices to Keep You & Your Company
Out of Court; 4th Edition
AMACOM Fair; Square & Legal: Safe Hiring; Managing & 1671 9780814405314 2000
Firing Practices to Keep You & Your Company
Out of Court; Third Edition
AMACOM Fair; Square and Legal: A Manager's Guide to 11510 9780761214298 2004
Safe Hiring; Managing; and Firing Practices;
Second Edition
AMACOM Field Tested: Recruiting; Managing; and Retaining 44232 9780814417799 2012
Veterans
AMACOM Finance and Accounting for Nonfinancial 1865 9780761213192 2000

Managers
AMACOM Finance and Accounting for Nonfinancial 25939 9780761214540 2006
Managers; Second Edition
AMACOM Finance and Accounting for Non-Financial 48974 9780761214892 2011

Managers; Third Edition
AMACOM Finding & Keeping Great Employees 1672 9780814404546 1999
AMACOM First Level Leadership: Supervising in the New 5715 9780761213833 1998
Organization
AMACOM First Line Supervision; 5th Edition 14163 9780761214519 2006
AMACOM First-Level Leadership: Supervising in the New 11508 9780761214403 2005

Organization; Second Edition
AMACOM First-Line Supervision; Fourth Edition 1866 9780761211938 1999
AMACOM Focal Point: A Proven System to Simplify Your 3831 9780814471296 2002
Life; Double Your Productivity; and Achieve All
Your Goals
AMACOM From Difficult to Disturbed: Understanding and 22364 9780814409220 2008
Managing Dysfunctional Employees
AMACOM From the Bureau to the Boardroom: 30 28496 9780814410639 2009

Management Lessons from the FBI
AMACOM Full Engagement!: Inspire; Motivate; and Bring 38065 9780814416891 2011
Out the Best in Your People
AMACOM Fundamentals of Enterprise Risk Management: 75493 9780814449035 2015

How Top Companies Assess Risk; Manage
Exposure; and Seize Opportunity; Second Edition
AMACOM Fundamentals of Enterprise Risk Management: 30551 9780814414927 2009
How Top Companies Assess Risk; Manage
Exposures; and Seize Opportunities
AMACOM Fundamentals of Human Resources 11511 9780761214229 2004
Management; Fourth Edition
AMACOM Fundamentals of Inventory Management and 11512 9780761213505 2004

Control; 3rd Edition
AMACOM Fundamentals of Marketing; Fourth Edition 5713 9780761213604 2002
AMACOM Fundamentals of Preventive Maintenance 5184 9780814407363 2002
AMACOM Fundamentals of Project Management 1673 9780814478356 1995

AMACOM Fundamentals of Project Management; Fourth 43739 9780814417485 2012
Edition
AMACOM Fundamentals of Project Management; Third 16114 9780814408797 2007

Edition
AMACOM Fundamentals of Purchasing 14162 9780761214007 2000
AMACOM Fundamentals of Sales Management for the 11938 9780814408735 2006

Newly Appointed Sales Manager
AMACOM Future Savvy: Identifying Trends to Make Better 19427 9780814409121 2008
Decisions; Manage Uncertainty; and Profit from
Change
AMACOM Future; Inc.: Businesses Can Anticipate and Profit 16093 9780814408971 2007
from What's Next
AMACOM Gaining Competitive Advantage with Shared 1867 9780761212324 2000

Leadership Teams
AMACOM Generating Buy-In: Mastering the Language of 6736 9780814407882 2004

Leadership
AMACOM Generations at Work: Managing the Clash of 47773 9780814432334 2013

Boomers; Gen Xers; and Gen Yers in the
Workplace; Second Edition
AMACOM Generations at Work: Managing the Clash of 2671 9780814404805 2000
Veterans; Boomers; Xers. and Nexters in Your
Workplace
AMACOM Generations; Inc: From Boomers to Linksters: 34157 9780814415733 2010
Managing the Friction Between Generations at
Work
AMACOM Get Clients NOW!: A 28-Day Marketing Program 3832 9780814479926 1999
for Professionals and Consultants
AMACOM Get Clients Now!: A 28-Day Marketing Program 16105 9780814473740 2007
for Professionals; Consultants; and Coaches;
Second Edition
AMACOM Get Clients Now!: A 28-Day Marketing Program 50865 9780814432457 2013
for Professionals; Consultants; and Coaches;
Third Edition
AMACOM Get Weird!: 101 Innovative Ways to Make Your 3833 9780814471142 2001
Company a Great Place to Work
AMACOM Getting Employees to Fall in Love with Your 2672 9780814479056 1996
Company
AMACOM Getting to Innovation: How Asking the Right 19348 9780814408988 2007
Questions Generates the Great Ideas Your
Company Needs
AMACOM Getting Your Way Every Day: Mastering the Lost 16109 9780814473351 2007
Art of Pure Persuasion
AMACOM Global Sourcing Logistics: How to Manage Risk 16117 9780814408926 2007
and Gain Competitive Advantage in a Worldwide
Marketplace
AMACOM Go Google: 20 Ways to Reach More Customers 22350 9780814480595 2008
and Build Revenue with Google Business Tools
AMACOM Goal Setting: How to Create an Action Plan and 23785 9780814401699 2008
Achieve Your Goals; Second Edition
AMACOM Going Lean: How the Best Companies Apply 23774 9780814410578 2008
Lean Manufacturing Principles to Shatter
Uncertainty; Drive Innovation; and Maximize
Profits
AMACOM Going Social: Excite Customers; Generate Buzz; 47776 9780814432556 2013
and Energize Your Brand with the Power of Social
Media
AMACOM Golf and the Game of Leadership: An 18-Hole 4598 9780814408377 2004
Guide for Success in Business and in Life
AMACOM Great Customer Connections: Simple 13760 9780814473085 2006

Psychological Techniques That Guarantee
Exceptional Service
AMACOM Green Giants: How Smart Companies Turn 90785 9780814436134 2015
Sustainability into Billion-Dollar Businesses
AMACOM Growing Your Company's Leaders: How Great 6737 9780814407677 2004
Organizations Use Succession Management to
Sustain Competitive Advantage
AMACOM Handbook for Strategic HR: Best Practices in 47768 9780814432495 2013
Organization Development from the OD Network
AMACOM Harvesting Intangible Assets: Uncover Hidden 43859 9780814416990 2012

Revenue in Your Company's Intellectual Property
AMACOM High-Impact Human Capital Strategy 90892 9780814436066 2015
AMACOM High-Impact Interview Questions 11925 9780814473016 2006
AMACOM High-Profit Selling: Win the Sale Without 45727 9780814420096 2012
Compromising on Price
AMACOM High-Tech; High-Touch Customer Service: Inspire 45537 9780814417904 2012

Timeless Loyalty in the Demanding New World of
Social Commerce
AMACOM How Great Decisions Get Made: 10 Easy Steps 6738 9780814407936 2004
for Reaching Agreement on Even the Toughest
Issues
AMACOM How the Best Leaders Lead: Proven Secrets to 32480 9780814414347 2010
Getting the Most Out of Yourself and Others
AMACOM How to Be a Great Call Center Representative 5716 9780761213468 2001

AMACOM How to Be an Effective Facilitator 14160 9780761214113 1997
AMACOM How to Become a Better Negotiator; Second 23786 9780814400470 2008

Edition
AMACOM How to Design; Implement; and Interpret an 5595 9780814407097 2003

Employee Survey
AMACOM How to Develop Essential HR Policies and 8852 9780814408278 2005

Procedures
AMACOM How to Develop the Strategic Plan; Third Edition 1868 9780761214243 1995
AMACOM How to Identify Your Organization's Training 5197 9780814407103 2003

Needs: A Practical Guide to Needs Analysis
AMACOM How to Manage Conflict in the Organization 1869 9780761206774 1994
AMACOM How to Manage Conflict in the Organization; 25940 9780761214267 2006

Second Edition
AMACOM How to Manage Training: Facilitating Workplace 25941 9780761214564 2007

Learning for High Performance
AMACOM How to Manage Your Priorities; Second Edition 25942 9780761214649 2007
AMACOM How to Negotiate Anything with Anyone 22360 9780814480663 2008

Anywhere Around the World; Third Edition
AMACOM How to Negotiate Like a Child: Unleash the Little 11921 9780814472941 2006
Monster Within to Get Everything You Want
AMACOM How to Prepare; Stage; and Deliver Winning 13776 9780814472316 2004
Presentations; Third Edition
AMACOM How to Recognize & Reward Employees: 150 16110 9780814473313 2006
Ways to Inspire Peak Performance; Second
Edition
AMACOM How to Sharpen your Business Writing Skills; 1870 9780761213857 2000
Second Edition
AMACOM How to Succeed in Business Using LinkedIn: 28395 9780814410745 2009

Making Connections and Capturing Opportunities
on the Web's #1 Business Networking Site
AMACOM How to Tell Anyone Anything: Breakthrough 30547 9780814410158 2009
Techniques for Handling Difficult Conversations at
Work
AMACOM How to Train Employees: A Guide for Managers 25943 9780761214571 2007
AMACOM How to Write Fast Under Pressure 32476 9780814414859 2010
AMACOM HR from the Heart: Inspiring Stories and 5599 9780814407561 2003
Strategies for Building the People Side of Great
Business
AMACOM I Hear You: Repair Communication Breakdowns; 50848 9780814432198 2013
Negotiate Successfully; and Build Consensus . . .
in Three Simple Steps
AMACOM Idea Agent: Leadership that Liberates Creativity 47760 9780814432174 2013
and Accelerates Innovation
AMACOM Identifying and Managing Project Risk: Essential 5591 9780814407615 2003
Tools for Failure-Proofing Your Project
Tools for Failure-Proofing Your Project; Second
Edition
Tools for Failure-Proofing Your Project; Third
Edition
AMACOM Improving Employee Performance Through 11940 9780814408766 2005
Appraisal and Coaching; Second Edition
AMACOM Improving Your Project Management Skills 11941 9780814408759 2006
AMACOM Improving Your Project Management Skills; 38070 9780814417287 2012

Second Edition
AMACOM In the Face of Uncertainty: 25 Top Leaders Speak 8734 9780814471616 2002
Out on Challenge; Change; and the Future of
American Business
AMACOM In the Land of Difficult People: 24 Timeless Tales 33618 9780814400296 2008
Reveal How to Tame Beasts at Work
AMACOM In the Shadow of the Dragon: The Global 45543 9780814431702 2012
Expansion of Chinese Companies--And How It
Will Change Business Forever
AMACOM Increase Your Influence at Work 34161 9780814416013 2011
AMACOM India Arriving: How This Economic Powerhouse Is 22346 9780814474242 2008
Redefining Global Business
AMACOM Information Systems Project Management 1676 9780814403686 1998
AMACOM Innovation at Work: 55 Activities to Spark Your 47774 9780814432341 2013

Team’s Creativity
AMACOM Innovation by Design: What It Takes to Keep Your 3834 9780814406960 2002
Company on the Cutting Edge
AMACOM Innovations in Competitive Manufacturing 3835 9780814471401 2002
AMACOM Instant Appeal: The 8 Primal Factors That Create 28391 9780814409466 2009
Blockbuster Success
AMACOM Instant Messaging Rules: A Business Guide to 4596 9780814472538 2004

Managing Policies; Security; and Legal Issues for
Safe IM Communication
AMACOM Intelligent Leadership: What You Need to Know to 51890 9780814432372 2013
Unlock Your Full Potential
AMACOM International Logistics; Second Edition 3836 9780814406663 2002
AMACOM Interpersonal Communication Skills in the 35045 9780761214755 2008

Workplace; Second Edition
AMACOM Into the Storm: Lessons in Teamwork from the 47759 9780814431986 2013
Treacherous Sydney to Hobart Ocean Race
AMACOM Into the Unknown: Leadership Lessons from 4595 9780814408162 2004
Lewis & Clark's Daring Westward Expedition
AMACOM Invaluable Knowledge: Securing Your Company’s 36898 9780814416396 2011

Technical Expertise
AMACOM Investing In A Sustainable World: Why Green Is 28402 9780814410929 2009

The New Color Of Money On Wall Street
AMACOM Investing in Your Company's Human Capital: 10406 9780814408537 2005

Strategies to Avoid Spending Too Little—or Too
Much
AMACOM It's Not the Size of the Data -- It's How You Use It: 62165 9780814433959 2014
Smarter Marketing with Analytics and Dashboards
AMACOM John F. Kennedy on Leadership: The Lessons 10393 9780814408346 2005

and Legacy of a President
AMACOM Just Listen: Discover the Secret to Getting 32465 9780814414033 2010
Through to Absolutely Anyone
AMACOM Kanban Made Simple: Demystifying and Applying 5588 9780814407639 2003
Toyota's Legendary Manufacturing Process
AMACOM Keeping Employees Accountable for Results: 11924 9780814473207 2006

Quick Tips for Busy Managers
AMACOM Keeping the People Who Keep You in Business: 2673 9780814405970 2001
24 Ways to Hang On to Your Most Valuable
Talent
AMACOM Keeping the Team Going: A Tool Kit to Renew & 5185 9780814470084 1996
Refuel Your Workplace Teams
AMACOM Knock Your Socks off Answers: Solving Customer 10413 9780814478844 1995
Nightmares & Soothing Nightmare Customers
AMACOM Knock Your Socks Off Prospecting: How to Cold 10403 9780814472859 2005
Call; Get Qualified Leads; and Make More Money
AMACOM Knock Your Socks Off Service Recovery 3837 9780814470848 2000
AMACOM Laugh and Learn: 95 Ways to Use Humor for 5205 9780814407455 2003
More Effective Teaching and Training
AMACOM Lead by Example: 50 Ways Great Leaders Inspire 28405 9780814412947 2009
Results
AMACOM Lead with a Story: A Guide to Crafting Business 45542 9780814420300 2012
Narratives That Captivate; Convince; and Inspire
AMACOM Lead With Humility: 12 Leadership Lessons from 69608 9780814449110 2015
Pope Francis
AMACOM Lead with Purpose: Giving Your Organization a 44230 9780814417386 2012
Reason to Believe in Itself
AMACOM Lead Your Boss: The Subtle Art of Managing Up 32472 9780814415054 2010
AMACOM Leadership (The Brian Tracy Success Library) 59498 9780814433416 2014
AMACOM Leadership 2030: The Six Megatrends You Need 59404 9780814432754 2014
to Understand to Lead Your Company into the
Future
AMACOM Leadership Skills for Managers; Fourth Edition 11513 9780761214274 2004
AMACOM Leadership Skills for Managers; Third Edition 1871 9780761207924 1995
AMACOM Leading at the Edge 1677 9780814405437 2000
AMACOM Leading at The Edge: Leadership Lessons from 45551 9780814431948 2012
the Extraordinary Saga of Shackleton's Antarctic
Expedition; Second Edition
AMACOM Leading Leaders: How to Manage Smart; 11923 9780814408551 2005
Talented; Rich; and Powerful People
AMACOM Leading the Learning Revolution: The Expert’s 47761 9780814432259 2013
Guide to Capitalizing on the Exploding Lifelong
Education Market
AMACOM Leading with Cultural Intelligence: The New 32473 9780814414873 2010
Secret to Success
AMACOM Leading with Cultural Intelligence: The Real 81700 9780814449172 2015
Secret to Success; Second Edition
AMACOM Leading With Kindness: How Good People 23777 9780814401569 2008
Consistently Get Superior Results
AMACOM Lean But Agile: Rethink Workforce Planning and 45317 9780814417775 2012
Gain a True Competitive Edge
AMACOM Lean Manufacturing that Works: Powerful Tools 8853 9780814472378 2005
for Dramatically Reducing Waste and Maximizing
Profits
AMACOM Lean Six Sigma that Works: A Powerful Action 13755 9780814473474 2006
Plan for Dramatically Improving Quality;
Increasing Speed; and Reducing Waste
AMACOM Learning for Life: How Continuous Education Will 94330 9780814433638 2016
Keep Us Competitive in the Global Knowledge
Economy
AMACOM Learning to Succeed: Rethinking Corporate 64577 9780814434130 2015
Education in a World of Unrelenting Change
AMACOM Learning Unplugged: Using Mobile Technology for 3838 9780814471456 2002
Organizational Training and Performance
Improvement
AMACOM Leverage: How to Get It and How to Keep It in 11920 9780814473269 2006
Any Negotiation
AMACOM Leveraging Web Services: Planning; Building; and 6739 9780814471951 2004
Integration for Maximum Impact
AMACOM Magnetic Selling: Develop the Charm and 11936 9780814472811 2006
Charisma that Attract Customers and Maximize
Sales
AMACOM Make It Matter: How Managers Can Motivate by 81103 9780814436172 2015
Creating Meaning
AMACOM Make Your Contacts Count: Networking Know- 16097 9780814474020 2007
How for Business and Career Success; Second
Edition
AMACOM Make Your Contacts Count: Networking Know- 3839 9780814470930 2002
How for Cash; Clients; and Career Success
AMACOM Make Your Own Rules: A Renegade Guide to 36899 9780814416570 2011
Unconventional Success
AMACOM Making Teams Work: How to Form; Measure; and 5714 9780761213475 2001
Transition Today's Teams
AMACOM Management Skills for New Managers 8854 9780814408308 2005
AMACOM Manager 3.0: A Millennial's Guide to Rewriting the 50869 9780814432891 2013
Rules of Management
AMACOM Managing Brand You: Seven Steps To Creating 33323 9780814410684 2008
Your Most Successful Self
AMACOM Managing Crises Before They Happen 2674 9780814405635 2001
AMACOM Managing Information Technology Projects: 6740 9780814408117 2004

Applying Project Management Strategies to
Software; Hardware; and Integration Initiatives
AMACOM Managing Knock Your Socks Off Service; 2nd 19351 9780814473689 2007
Edition
AMACOM Managing Knock Your Socks Off Service; 3rd 50861 9780814432044 2013
Edition
AMACOM Managing Multiple Projects 48972 9780761214939 2011
AMACOM Managing Online Forums: Everything You Need 23779 9780814401972 2008
to Know to Create and Run Successful
Community Discussion Boards
AMACOM Managing Workplace Chaos: Solutions for 13778 9780814471272 2002
Handling Information; Paper; Time; and Stress
AMACOM Managing Workplace Negativity 4537 9780814405826 2001
AMACOM Marketing By the Numbers: How to Measure and 36891 9780814416204 2011
Improve the ROI of Any Campaign
AMACOM Marketing to Millennials: Reach the Largest and 50856 9780814433225 2013
Most Influential Generation of Consumers Ever
AMACOM Mastering Import & Export Management; Second 45541 9780814420263 2012
Edition
AMACOM Maximizing Project Value: Defining; Managing; 16115 9780814473825 2007

and Measuring for Optimal Return
AMACOM Maximum Influence: The 12 Universal Laws of 4558 9780814472583 2004

Power Persuasion
AMACOM Maximum Influence: The 12 Universal Laws of 50863 9780814432099 2013

Power Persuasion; Second Edition
AMACOM Measuring the Value of Partnering: How to Use 6741 9780814407783 2004
Metrics to Plan; Develop; and Implement
Successful Alliances
AMACOM Meetings That Get Results 106822 9780814437056 2016
AMACOM Mergers and Acquisitions from A-Z; Second 11935 9780814408803 2006
Edition
AMACOM Mergers and Acquisitions: From A to Z; Third 36892 9780814413838 2011
Edition
AMACOM Millennials with Kids: Marketing to This Powerful 91909 9780814436585 2015
and Surprisingly Different Generation of Parents
AMACOM More ProActive Sales Management: Avoid the 28415 9780814410905 2009
Mistakes Even Great Sales Managers Make-and
Get Extraordinary Results
AMACOM More Quick Team-Building Activities for Busy 19352 9780814473788 2007
Managers: 50 New Exercises that Get Results in
Just 15 Minutes
AMACOM More Time for You: A Powerful System to 34165 9780814416471 2011
Organize Your Work and Get Things Done
AMACOM Motivational Management: Inspiring Your People 5188 9780814407387 2003

for Maximum Performance
AMACOM Negotiation 54339 9780814433188 2013
AMACOM Negotiation at Work: Maximize Your Team's Skills 45550 9780814431900 2012
with 60 High-Impact Activities
AMACOM New Sales. Simplified: The Essential Handbook 47771 9780814431771 2013
For Prospecting And New Business Development
AMACOM Nice Teams Finish Last: The Secret to 30552 9780814413937 2010
Unleashing Your Team's Maximum Potential
AMACOM No Limit: The Texas Hold 'Em Guide to Winning in 23466 9780814480649 2008
Business
AMACOM No More Pointless Meetings: Breakthrough 45549 9780814431689 2013

Sessions That Will Revolutionize the Way You
Work
AMACOM No!: How One Simple Word Can Transform Your 8855 9780814472309 2005
Life
AMACOM Nonstop Sales Boom: Powerful Strategies to 64581 9780814433768 2014

Drive Consistent Growth Year After Year
AMACOM Now; Build a Great Business! 7 Ways to 36893 9780814416976 2011

Maximize Your Profits in Any Market
AMACOM One Foot Out the Door: How to Combat the 22348 9780814480588 2008
Psychological Recession that's Alienating
Employees and Hurting American Business
AMACOM Operation Excellence: Success Strategies of the 4557 9780814408223 2004
US Military that will Give You the Winning Edge in
Business and in Life
AMACOM OtherWise: The Wisdom You Need to Succeed in 45534 9780814417522 2012
a Diverse World
AMACOM Outsourcing America: What's Behind Our National 10399 9780814408681 2005
Crisis and How We Can Reclaim American Jobs
AMACOM Outsourcing for Radical Change: A Bold 4556 9780814472187 2004

Approach to Enterprise Transformation
AMACOM Own Your Future: How to Think Like an 64580 9780814434093 2014
Entrepreneur and Thrive in an Unpredictable
Economy
AMACOM Partnering: The New Face of Leadership 5183 9780814407578 2003
AMACOM People Strategies for Trainers: 176 Tips and 10401 9780814472613 2005
Techniques for Dealing with Difficult Classroom
Situations
AMACOM People Styles At Work . . . And Beyond: Making 30544 9780814413425 2009
Bad Relationships Good and Good Relationships
Better; Second Edition
AMACOM People Styles at Work: Making Bad Relationships 10409 9780814477236 1996
Good and Good Relationships Better
AMACOM Perfectly Able: How to Attract and Hire Talented 36882 9780814415641 2011
People with Disabilities
AMACOM Performance Appraisals: How to Achieve Top 1872 9780761208419 1996

Results
AMACOM Performance Appraisals: Strategies for Success 25944 9780761214625 2008
AMACOM Performance Management 5712 9780761213925 2000
AMACOM Performance-Based Project Management: 59682 9780814433300 2014

Increasing the Probability of Project Success
AMACOM Personal Success 104380 9780814437032 2016
AMACOM Personality Power: Discover Your Unique Profile - 50858 9780814421239 2013
and Unlock Your Potential for Breakthrough
Success
AMACOM Persuasion Equation: The Subtle Science of 83127 9780814434178 2015
Getting Your Way
AMACOM Persuasion IQ: The 10 Skills You Need to Get 23780 9780814409930 2008
Exactly What You Want
AMACOM Persuasive Business Proposals: Writing to Win 6742 9780814471531 2004

More Customers; Clients; and Contracts
AMACOM Persuasive Business Proposals: Writing to Win 45546 9780814417850 2012

More Customers; Clients; and Contracts; Third
Edition
AMACOM Planning and Leading Productive Meetings 5710 9780761213437 2001
AMACOM Planning and Managing Change 14159 9780761214502 2005
AMACOM Positioned: Strategic Workforce Planning That 47766 9780814432471 2013

Gets the Right Person in the Right Job
AMACOM Power Points!: How to Design and Deliver 19361 9780814474693 2007
Presentations That Sizzle and Sell
AMACOM Powerful Performance Management 57778 9780814432709 2013
AMACOM Powerful Phrases for Dealing with Difficult People: 57807 9780814432983 2014
Over 325 Ready-to-Use Words and Phrases for
Working with Challenging Personalities
AMACOM Powerful Phrases for Effective Customer Service: 47778 9780814420324 2012
Over 700 Ready-to-Use Phrases and Scripts That
Really Get Results
AMACOM Powerful Proposals: How to Give Your Business 8856 9780814472323 2005
the Winning Edge
AMACOM Powerhouse Marketing Plans: 14 Outstanding 4555 9780814472194 2004

Real-Life Plans and What You Can Learn from
Them to Supercharge Your Own Campaigns
AMACOM Preparing for Leadership: What It Takes to Take 30550 9780814414521 2009
the Lead
AMACOM Preparing for the Project Management 2675 9780814470886 2001

Professional (PMP) Certification Exam

Professional (PMP) Certification Exam; Second
Edition
Professional (PMP) Certification Exam; Third
Edition
AMACOM Presentation Success: How to Plan; Prepare; and 1873 9780761213826 1999
Deliver Effective Presentations
AMACOM Pricing for Profit: How to Command Higher Prices 32466 9780814415177 2010
for Your Products and Services
AMACOM Primal Management: Unraveling the Secrets of 30541 9780814413968 2009

Human Nature to Drive High Performance
AMACOM Primal Teams: Harnessing the Power of Emotions 73815 9780814434413 2015
to Fuel Extraordinary Performance
AMACOM Proactive Sales Management: How to Lead; 2676 9780814405451 2001

Motivate; and Stay ahead of the Game
AMACOM ProActive Selling: Control the Process; Win the 5198 9780814407646 2003
Sale
AMACOM ProActive Selling: Control the Process--Win the 45552 9780814431924 2012
Sale; Second Edition
AMACOM Productive Performance Appraisals; Second 19355 9780814474228 2007

Edition
AMACOM Profit Focused Supplier Management: How to 6743 9780814471876 2004

Identify Risks and Recognize Opportunities
AMACOM Project Management for Non-Project Managers 45532 9780814417034 2012
AMACOM Project Management for Small Business: A 44233 9780814417676 2012

Streamlined Approach from Planning to
Completion
AMACOM Project Management Step-by-Step 3841 9780814407271 2002
AMACOM Project Management That Works: Real-World 23782 9780814409886 2008

Advice on Communicating; Problem-Solving; and
Everything Else You Need to Know to Get the Job
Done
AMACOM Project Risk and Cost Analysis 48973 9780761214922 2012
AMACOM Public Relations on the Net 1679 9780814479872 1999
AMACOM Punctuation at Work: Simple Principles for 32483 9780814414941 2009

Achieving Clarity and Good Style
AMACOM Questions that Sell: The Powerful Process for 13757 9780814473399 2006
Discovering What Your Customer Really Wants
AMACOM Questions that Work: How to Ask Questions That 10412 9780814470770 2001
Will Help You Succeed in Any Business Situation
AMACOM Quick Brainstorming Activities for Busy Managers: 45320 9780814417928 2012
50 Exercises to Spark Your Team’s Creativity and
Get Results Fast
AMACOM Quick Emotional Intelligence Activities for Busy 16108 9780814408957 2007
Managers: 50 Team Exercises That Get Results
in Just 15 Minutes
AMACOM Quick Hits: 10 Key Surgical Strike Actions to 6744 9780814472064 2004
Improve Business Process Performance
AMACOM Quick Meeting Openers for Busy Managers: More 23783 9780814409336 2008
Than 50 Icebreakers; Energizers; and Other
Creative Activities That Get Results
AMACOM Quick Team-Building Activities for Busy 6745 9780814472019 2004
Managers: 50 Exercises That Get Results in Just
15 Minutes
AMACOM Quick Team-Building Activities for Managers; 81106 9780814436332 2015
Second Edition
AMACOM Real Estate Presentations that Make Millions 16096 9780814474013 2007
AMACOM Real Influence: Persuade Without Pushing and 47767 9780814420157 2013
Gain Without Giving In
AMACOM Real-World Time Management; Second Edition 28420 9780814401705 2009
AMACOM Rebuilding Brand America: What We Must Do to 16104 9780814473337 2007

Restore Our Reputation and Safeguard the Future
of American Business Abroad
AMACOM Recruiting; Interviewing; Selecting & Orientating 1680 9780814404010 1998
New Employees; Third Edition
AMACOM Recruiting; Interviewing; Selecting & Orienting 45540 9780814420249 2012

New Employees; Fifth Edition
AMACOM Recruiting; Interviewing; Selecting; and Orienting 11942 9780814408612 2006

New Employees; Fourth Edition
AMACOM Redefining Diversity 2684 9780814402283 1996
AMACOM Redefining Operational Excellence: New 64585 9780814433973 2014

Strategies for Maximizing Performance and
Profits Across the Organization
AMACOM Red-Hot Cold Call Selling: Prospecting 13761 9780814473481 2006
Techniques That Really Pay Off; Second Edition
AMACOM Red-Hot Selling: Power Techniques That Win 34160 9780814473535 2010
Even the Toughest Sale
AMACOM Reinvention: How to Make the Rest of Your Life 28397 9780814413463 2009
the Best of Your Life
AMACOM Rescue the Problem Project: A Complete Guide 38060 9780814416822 2011
to Identifying; Preventing; and Recovering from
Project Failure
AMACOM Resilience at Work: How to Succeed No Matter 8857 9780814472606 2005
What Life Throws at You
AMACOM Resolving Conflicts on the Job; Second Edition 19358 9780814474136 2007
AMACOM Results Without Authority: Controlling a Project 45318 9780814417812 2012

When the Team Doesn’t Report to You; Second
Edition
AMACOM Results Without Authority: Controlling a Project 13764 9780814473436 2006
When the Team Doesn't Report to You
AMACOM Rethinking Risk: How Companies Sabotage 34162 9780814414965 2011
Themselves and What They Must Do Differently
AMACOM Rethinking the Network Economy: The True 5192 9780814406496 2002
Forces that Drive the Digital Marketplace
AMACOM Roadmap to Strategic HR: Turning a Great Idea 11928 9780814408674 2006
into a Business Reality
AMACOM Sales Management (The Brian Tracy Success 89260 9780814436295 2015
Library)
AMACOM Sales Management. Simplified: The Straight Truth 95385 9780814436431 2016
About Getting Exceptional Results from Your
Sales Team
AMACOM Sales Scripts that Sell; Second Edition 19360 9780814474211 2007
AMACOM Sales Success (The Brian Tracy Success Library) 76602 9780814449196 2015
AMACOM Saving the Deal: How to Avoid Financing 22367 9780814400302 2008
Fiascoes and Other Real Estate Deal Killers
AMACOM Secret Service: Hidden Systems that Deliver 5181 9780814471715 2003
Unforgettable Customer Service
AMACOM Secrets of an Executive Coach: Proven Methods 3843 9780814406977 2002

for Helping Leaders Excel Under Pressure
AMACOM Secrets of Special OPS Leadership: Dare the 11929 9780814408407 2006
Impossible: Achieve the Extraordinary
AMACOM Seeing is Believing: How the New Art of Visual 8858 9780814408087 2004
Management Can Boost Performance Throughout
Your Organization
AMACOM Selling (Without Selling): 4 1/2 Steps to Success 6746 9780814471869 2004
AMACOM Selling Above and Below the Line: Convince the 77708 9780814434833 2015
C-Suite. Win Over Management. Secure the Sale
AMACOM Selling to Anyone Over the Phone 11937 9780814472842 2006
AMACOM Selling to Anyone Over the Phone; Second 37065 9780814414835 2011
Edition
AMACOM Semper Fi: Business Leadership the Marine 4536 9780814404133 1999
Corps Way
AMACOM Service Failure: The Real Reasons Employees 47777 9780814431993 2013
Struggle with Customer Service and What You
Can Do About It
AMACOM Shaping the Future: A Dynamic Process for 4553 9780814407776 2004
Creating and Achieving Your Company's Strategic
Vision
AMACOM Slow Down; Sell Faster!: Understand Your 36900 9780814416853 2011
Customer's Buying Process and Maximize Your
Sales
AMACOM Smart Sales Manager: The Ultimate Playbook for 50854 9780814432839 2013
Building and Running a High-Performance Inside
Sales Team
AMACOM Smart Selling on the Phone and Online: Inside 32467 9780814414651 2009
Sales That Gets Results
AMACOM Smarts: Are We Hardwired for Success? 16087 9780814409060 2007
AMACOM Social Style/Management Style: Developing 10411 9780814476178 1984

Productive Work Relationships
AMACOM Soldier; Statesman; Peacemaker: Leadership 35118 9780814415962 2005

Lessons from George C. Marshall
AMACOM Something Really New: Three Simple Steps to 22356 9780814400326 2008
Creating Truly Innovative Products
AMACOM Speak to Win: How to Present with Power in Any 22353 9780814401576 2008
Situation
AMACOM Spiral Up. . . and Other Management Secrets 22359 9780814409176 2008
Behind Wildly Successful Initiatives
AMACOM Stiletto Network: Inside the Women's Power 50850 9780814432532 2013
Circles That Are Changing the Face of Business
AMACOM Strategic Connections: The New Face of 76603 9780814434963 2015

Networking in a Collaborative World
AMACOM Strategic Outsourcing: A Structured Approach to 3844 9780814404348 1999

Outsourcing Decisions and Initiatives
AMACOM Strategic Staffing: A Comprehensive System for 23784 9780814409381 2008

Effective Workforce Planning; Second Edition
AMACOM Stress Less. Achieve More: Simple Ways to Turn 77612 9780814433836 2015
Pressure into a Positive Force in Your Life
AMACOM Stronger: Develop the Resilience You Need to 90787 9780814436042 2015
Succeed
AMACOM Succeeding in the Project Management Jungle: 38073 9780814416150 2011

How to Manage the People Side of Projects
AMACOM Success Under Stress: Powerful Tools for Staying 47772 9780814432129 2013
Calm; Confident; and Productive When the
Pressure’s On
AMACOM Successful Acquisitions: A Proven Plan for 50852 9780814432655 2013
Strategic Growth
AMACOM Successful Business Process Management: 62571 9780814434017 2014

What You Need to Know to Get Results
AMACOM Successful Interviewing 1874 9780761213994 2000
AMACOM Successful Negotiating 1875 9780761214168 1993
AMACOM Successful Project Management 1876 9780761206187 1995
AMACOM Successful Project Management; Second Edition 11509 9780761214373 2002
AMACOM Successful Talent Strategies: Achieving Superior 5204 9780814407462 2003

Business Results Through Market-Focused
Staffing
AMACOM Successful Team Building 10414 9780814477946 1992
AMACOM Supercommunicator: Explaining the Complicated 62570 9780814433683 2014

So Anyone Can Understand
AMACOM Supply Chain Cost Management: The AIM & 22380 9780814474754 2008
DRIVE Process for Achieving Extraordinary
Results
AMACOM Supply Chain Excellence: A Handbook for 5585 9780814407301 2003
Dramatic Improvement Using the SCOR Model

Dramatic Improvement Using the SCOR Model;
Second Edition
Dramatic Improvement Using the SCOR Model;
Third Edition
AMACOM Take No Prisoners: A No-Holds-Barred Approach 22349 9780814480601 2008
to Corporate Excellence
AMACOM Taking Control with Time Management; 5th 11514 9780761214380 2004
Edition
AMACOM Taking Control with Time Management; Fourth 1877 9780761211174 1998
Edition
AMACOM Talent Leadership: A Proven Method for 47765 9780814432396 2013

Identifying and Developing High-Potential
Employees
AMACOM Talking to Crazy: How to Deal with the Irrational 95421 9780814436363 2016
and Impossible People in Your Life
AMACOM Targeted: How Technology is Revolutionizing 73818 9780814434994 2015
Advertising and the Way Companies Reach
Consumers
AMACOM Team-Based Strategic Planning: A Complete 6758 9780814451274 1994
Guide to Structuring; Facilitating and
Implementing the Process
AMACOM Telebomb: The Truth Behind the $500-Billion 10398 9780814408339 2005
Telecom Bust and What the Industry Must do to
Recover
AMACOM Tell Me How I'm Doing: A Fable About the 8859 9780814408322 2005
Importance of Giving Feedback
AMACOM The “It” Factor: Be the One People Like; Listen to; 19349 9780814474372 2007
and Remember
AMACOM The 100-Mile Walk: A Father and Son on a Quest 11933 9780814408636 2006
to Find the Essence of Leadership
AMACOM The 108 Skills of Natural Born Leaders 13781 9780814406465 2001
AMACOM The 11 Laws of Likability: Relationship 43738 9780814416372 2012

Networking . . . Because People Do Business with
People They Like
AMACOM The 30-Second Encyclopedia of Learning and 5596 9780814471784 2003
Performance: A Trainer's Guide to Theory;
Terminology; and Practice
AMACOM The 7 Hidden Reasons Employees Leave: How to 45535 9780814417584 2012
Recognize the Subtle Signs and Act Before It's
Too Late; Second Edition
AMACOM The 7 Hiddens Reasons Employees Leave: How 8860 9780814408513 2005
to Recognize the Subtle Signs and Act Before It's
Too Late
AMACOM The 75 Greatest Management Decisions Ever 1656 9780814404911 1999
Made...and 21 of the Worst
AMACOM The Accidental Manager: Get the Skills You Need 6747 9780814471807 2004
to Excel in Your New Career
AMACOM The Accidental Salesperson: How to Take Control 3845 9780814470831 2000
of Your Sales Career and Earn the Respect and
Income You Deserve
AMACOM The Accidental Salesperson: How to Take Control 45548 9780814430866 2012
of Your Sales Career and Earn the Respect and
Income You Deserve; Second Edition
AMACOM The AMA Dictionary of Business and 50845 9780814420287 2013
Management
AMACOM The AMA Guide to Management Development 22378 9780814408995 2008
AMACOM The AMA Handbook of Business Documents: 38061 9780814417690 2011

Guidelines and Sample Documents That Make
Business Writing Easy
AMACOM The AMA Handbook of Business Letters; Fourth 45539 9780814420126 2012
Edition
AMACOM The AMA Handbook of Business Writing: The 34163 9780814415894 2010
Ultimate Guide to Style; Grammar; Punctuation;
Usage; Construction; and Formatting
AMACOM The AMA Handbook of E-Learning: Effective 5201 9780814407219 2003
Design; Implementation; and Technology
Solutions
AMACOM The AMA Handbook of Financial Risk 38057 9780814417447 2011
Management
AMACOM The AMA Handbook Of Leadership 32481 9780814415139 2010
AMACOM The AMA Handbook of Project Management; 64586 9780814433393 2014

Fourth Edition

Second Edition

Third Edition
AMACOM The AMA Handbook Of Public Relations 32484 9780814415252 2010
AMACOM The AMA Trainers' Activity Book: A Selection of 4552 9780814408148 2004
the Best Learning Exercises from the World's
Premiere Training Organization
AMACOM The Art of Social Selling: Finding and Engaging 59405 9780814433324 2014
Customers on Twitter; Facebook; LinkedIn; and
Other Social Networks
AMACOM The Art of the Strategist: 10 Essential Principles 4551 9780814407820 2004
for Leading Your Company to Victory
AMACOM The Art of Winning Commitment: 10 Ways 4550 9780814407851 2004

Leaders Can Engage Minds; Hearts; and Spirits
AMACOM The Behavioral Advantage: What the Smartest; 4549 9780814472255 2004
Most Successful Companies Do Differently to Win
in the B2B Arena
AMACOM The Bible on Leadership: From Moses to 5207 9780814406823 2002
Matthew: Management Lessons for Contemporary
Leaders
AMACOM The Boss from Outer Space and other Aliens at 19342 9780814474433 2007
Work: A Down-to-Earth Guide for Getting Along
with Just About Anyone
AMACOM The Business Ethics Activity Book: 50 Exercises 5586 9780814472002 2003
for Promoting Integrity at Work
AMACOM The Busy Manager's Guide To Delegation 30553 9780814414743 2009

AMACOM The Career Clinic: Eight Simple Rules For Finding 28393 9780814410516 2009
Work You Love
AMACOM The Coaching Connection: A Manager’s Guide to 30554 9780814414149 2009

Developing Individual Potential in the Context of
the Organization
AMACOM The Communication Problem Solver: Simple 32477 9780814413081 2010
Tools and Techniques for Busy Managers
AMACOM The Complete Guide to Accelerating Sales Force 3846 9780814406502 2001
Performance
AMACOM The Complete Guide to Sales Force Incentive 13775 9780814473245 2006
Compensation: How to Design and Implement
Plans that Work
AMACOM The Complete Guide to Training Delivery: A 6759 9780814404904 2001
Competency-Based Approach
AMACOM The Complete Handbook of Business Meetings 1681 9780814405604 2000
AMACOM The Complete Reference Checking Handbook: 5173 9780814407448 2003

The Proven (and Legal) Way to Prevent Hiring
Mistakes; Second Edition
AMACOM The Complete Training Course for Managers 1878 9780761205050 1994
AMACOM The Confidence Effect: Every Women's Guide to 104315 9780814436417 2016
the Attitude That Attracts Success
AMACOM The Conflict and Communication Activity Book: 30 5605 9780814471678 2003
High-Impact Training Exercises for Adult Learners
AMACOM The Corporate University Handbook: Designing; 3848 9780814407110 2002

Managing; and Growing a Successful Program
AMACOM The Creative Training Idea Book: Inspired Tips 5193 9780814407332 2003
and Techniques for Engaging and Effective
Learning
AMACOM The Critical Thinking Tool Kit: Spark Your Team’s 38058 9780814417409 2011
Creativity with 35 Problem Solving Activities
AMACOM The Cultural Intelligence Difference: Master the 38064 9780814417065 2011
One Skill You Can’t Do Without in Today’s Global
Economy
AMACOM The Customer Differential 2677 9780814406229 2001
AMACOM The Customer Service Survival Kit: What to Say 50860 9780814431832 2013
to Defuse Even the Worst Customer Situations
AMACOM The Disaster Recovery Handbook: Step-by-Step 36895 9780814416136 2011

Plan to Ensure Business Continuity and Protect
Vital Operations; Facilities; and Assets ; Second
Edition
AMACOM The Disaster Recovery Handbook: A Step-by- 4548 9780814472408 2004
Step Plan to Ensure Business Continuity and
Protect Vital Operations; Facilities; and Assets
AMACOM The Diversity Code: Unlock the Secrets to Making 36884 9780814416327 2011
Differences Work in the Real World
AMACOM The Diversity Index: The Alarming Truth About 38078 9780814416495 2011
Diversity in Corporate America...and What Can be
Done About It
AMACOM The E-Commerce Arsenal 1665 9780814406236 2001
AMACOM The E-Commerce Question and Answer Book 1666 9780814405253 2000
AMACOM The Economy of You: Discover Your Inner 59403 9780814432730 2014
Entrepreneur and Recession-Proof Your Life
AMACOM The E-Factor: Building a 24/7; Customer Centric; 1667 9780814404898 2001
Electronic Business for the Internet Age
AMACOM The E-Learning Question and Answer Book: A 5187 9780814471692 2003
Survival Guide for Trainers and Business
Managers
AMACOM The Elements of Power: Lessons on Leadership 36901 9780814415115 2011
and Influence
AMACOM The Emotional Intelligence Activity Book: 50 5194 9780814471234 2002

Activities for Developing EQ at Work
AMACOM The Emotional Intelligence Activity Kit: 50 Easy 95419 9780814449233 2016
and Effective Exercises for Building EQ
AMACOM The Enemy of Engagement: Put an End to 43863 9780814417959 2012

Workplace Frustration - and Get the Most from
Your Employees
AMACOM The E-Policy Handbook 1668 9780814470916 2001
AMACOM The EQ Difference: A Powerful Plan for Putting 8861 9780814408445 2005
Emotional Intelligence to Work
AMACOM The EQ Interview: Finding Employees with High 23772 9780814409411 2008
Emotional Intelligence
AMACOM The Essentials of Finance and Accounting for 13780 9780814471227 2002
Nonfinancial Managers
AMACOM The Essentials of Finance and Accounting for 38055 9780814416242 2011
Nonfinancial Managers; Second Edition
AMACOM The Etiquette Edge: The Unspoken Rules for 10400 9780814472422 2005
Business Success
AMACOM The Everything HR Kit: A Complete Guide to 34164 9780814416099 2011
Attracting; Retaining; and Motivating High-
Performance Employees
AMACOM The Experience Effect: Engage Your Customers 34158 9780814415542 2010
with a Consistent and Memorable Brand
Experience
AMACOM The Facilitator's Fieldbook; Second Edition 11931 9780814473146 2006
AMACOM The Facilitator's Fieldbook; Third Edition 45547 9780814420089 2012
AMACOM The Facility Management Handbook; Fourth 64587 9780814432150 2014

Edition
AMACOM The First-Time Manager; Fifth Edition 10394 9780814408216 2005
AMACOM The First-Time Manager; Sixth Edition 45319 9780814417836 2012
AMACOM The First-Time Manager’s Guide to Performance 22368 9780814474402 2008

Appraisals
AMACOM The First-Time Manager’s Guide to Team Building 19347 9780814474297 2007
AMACOM The First-Time Trainer: A Step-by-Step Quick 34151 9780814415597 2010

Guide for Managers; Supervisors; and New
Training Professionals; Second Edition
AMACOM The Giants of Sales 13771 9780814472910 2006
AMACOM The Girls' Guide to Power and Success 6748 9780814472279 2001
AMACOM The Going Lean Fieldbook: A Practical Guide to 36896 9780814415580 2011
Lean Transformation and Sustainable Success
AMACOM The Hiring and Firing Question and Answer Book 3851 9780814471104 2002
AMACOM The How of WOW: A Guide to Giving a Speech 8862 9780814472514 2005
That Will Positively Blow 'Em Away
AMACOM The HR Answer Book: An Indispensable Guide for 4547 9780814472231 2004
Managers and Human Resources Professionals
AMACOM The HR Answer Book: An Indispensable Guide for 38069 9780814417171 2011
Managers and Human Resources Professionals;
Second Edition
AMACOM The Incredible Payback: Innovative Sourcing 8863 9780814472071 2005
Solutions That Deliver Extraordinary Results
AMACOM The Inner Work of Leaders: Leadership as a Habit 6760 9780814405901 2001
of Mind
AMACOM The Innovation Killer: How What We Know Limits 13768 9780814408834 2006
What We Can Imagine . . .and What Smart
Companies Are Doing About It
AMACOM The Innovative Sale: Unleash Your Creativity for 59683 9780814433478 2014
Better Customer Solutions and Extraordinary
Results
AMACOM The Instant Sales Pro: More than 600 Tips and 6749 9780814472149 2004
Techniques to Accelerate Your Sales Success
AMACOM The Job Search Solution: The Ultimate System for 45321 9780814417997 2012
Finding a Great Job Now!; Second Edition
AMACOM The Key to the C-Suite: What You Need to Know 38071 9780814417300 2011
to Sell Successfully to Top Executives
AMACOM The Kindness Revolution: The Company-Wide 13763 9780814473078 2006

Culture Shift That Inspires Phenomenal Customer
Service
AMACOM The Language of Success: Business Writing That 22355 9780814474730 2008
Informs; Persuades; and Gets Results
AMACOM The Laws of Charisma: How to Captivate; Inspire; 36887 9780814415917 2011
and Influence for Maximum Success
AMACOM The Leader as Communicator: Strategies and 5594 9780814407400 2003

Tactics to Build Loyalty; Focus Effort; and Spark
Creativity
AMACOM The Leader's Guide to Speaking With Presence: 58484 9780814433799 2014
How to Project Confidence; Conviction; and
Authority
AMACOM The Leader's Pocket Guide: 101 Indispensable 47764 9780814432310 2013
Tools; Tips; and Techniques for Any Situation
AMACOM The Leader's Toolkit: Hundreds of Tips and 11932 9780814408476 2006
Techniques for Developing the Skills You Need
AMACOM The Leadership Advantage: How the Best 22375 9780814409251 2008
Companies Are Developing Their Talent to Pave
the Way for Future Success
AMACOM The Leadership Training Activity Book: 50 8864 9780814472620 2005
Exercises for Building Effective Leaders
AMACOM The Lean Machine: How Harley-Davidson Drove 32485 9780814413784 2010
Top-Line Growth and Profitability with
Revolutionary Lean Product Development
AMACOM The Legal Side of HR Practice 48971 9780761214908 2012
AMACOM The Little Black Book of Project Management; 3852 9780814471371 2002
Second Edition
AMACOM The Little Black Book of Project Management; 32475 9780814415290 2010
Third Edition
AMACOM The Little Book of Leadership Development: 50 38066 9780814417546 2011

Ways to Bring Out the Leader in Every Employee
AMACOM The Lost Art of the Great Speech 2678 9780814470541 2000
AMACOM The Management Training Tool Kit: 35 Exercises 45553 9780814431146 2012
to Prepare Managers for the Challenges They
Face Every Day
AMACOM The Manager's Guide to HR: Hiring; Firing; 28417 9780814410769 2009
Performance Evaluations; Documentation;
Benefits; and Everything Else You Need to Know
AMACOM The Manager's Guide to HR: Hiring; Firing; 50857 9780814433027 2013
Performance Evaluations; Documentation;
Benefits; and Everything Else You Need to Know;
Second Edition
AMACOM The Manager's Guide to Maximizing Employee 32468 9780814414309 2010
Potential: Quick and Easy Strategies to Develop
Talent Every Day
AMACOM The Manager's Guide to Rewards: What You 13773 9780814408865 2007
Need to Know to Get the Best for—and from—
Your Employees
AMACOM The Manager's Pocket Calculator: A Quick Guide 36888 9780814416358 2010
to Essential Business Formulas and Ratios
AMACOM The Manager's Question and Answer Book 5602 9780814407585 2003
AMACOM The Market-Driven Supply Chain: A Revolutionary 47756 9780814431634 2012

Model for Sales and Operations Planning in the
New On-Demand Economy
AMACOM The Marketing Plan: How to Prepare and 36904 9780814416938 2011
Implement it; 4th Edition
AMACOM The Million-Dollar Financial Services Practice: A 22372 9780814480526 2008

Proven System for Becoming a Top Producer
AMACOM The Naked Employee: How Technology Is 5191 9780814471494 2003

Compromising Workplace Privacy
AMACOM The Nature of Leadership: Reptiles; Mammals; 16107 9780814408940 2007

and the Challenge of Becoming a Great Leader
AMACOM The New Corporate Facts of Life: Rethink Your 58109 9780814433041 2014
Business to Transform Today's Challenges Into
Tomorrow's Profits
AMACOM The New HR Analytics: Predicting the Economic 34159 9780814416433 2010
Value of Your Company's Human Capital
Investments
AMACOM The New Human Capital Strategy: Improving the 22377 9780814409275 2008
Value of Your Most Important Investment: Year
after Year
AMACOM The New Manager's Tool Kit: 21 Things You Need 28414 9780814413067 2009
to Know to Hit the Ground Running
AMACOM The New Rules of Lead Generation: Proven 50851 9780814432617 2013
Strategies to Maximize Marketing ROI
AMACOM The New Workforce: Five Sweeping Trends That 8865 9780814408292 2005
Will Shape Your Company's Future
AMACOM The On-Demand Brand: 10 Rules for Digital 34155 9780814415726 2010
Marketing Success in an Anytime; Everywhere
World
AMACOM The Optimistic Workplace: Creating an 95420 9780814436196 2016
Environment That Energizes Everyone
AMACOM The Other Kind of Smart: Simple Ways to Boost 30545 9780814414057 2009
Your Emotional Intelligence for Greater Personal
Effectiveness and Success
AMACOM The Performance Appraisal Question & Answer 3853 9780814471517 2002
Book: A Survival Guide for Managers
AMACOM The Performance Appraisal Tool Kit: Redesigning 50866 9780814432631 2013
Your Performance Review Template to Drive
Individual and Organizational Change
AMACOM The Portable Mentor: Your Anywhere; Anytime 6750 9780814472125 2004
Career Coach and Problem Solver
AMACOM The Power of Business Process Improvement; 97650 9780814436615 2016

Second Edition: 10 Simple Steps to Increase
Effectiveness; Efficiency; and Adaptability
AMACOM The Power of Business Process Improvement: 10 32486 9780814414781 2010
Simple Steps to Increase Effectiveness;
Efficiency; and Adaptability
AMACOM The Power of Charm: How to Win Anyone Over in 13774 9780814473573 2006
Any Situation
AMACOM The Power of Convergence: Linking Business 38072 9780814416952 2011

Strategies and Technology Decisions to Create
Sustainable Success
AMACOM The Power of Enterprise-Wide Project 16116 9780814474044 2007
Management
AMACOM The Power of Minds at Work: Organizational 5172 9780814407370 2003

Intelligence in Action
AMACOM The Power of Positive Criticism 2679 9780814404836 2000
AMACOM The Power of Presence: Unlock Your Potential to 44231 9780814417737 2012
Influence and Engage Others
AMACOM The Power of Reputation: Strengthen the Asset 45538 9780814417973 2012
That Will Make or Break Your Career
AMACOM The Power of Strategy Innovation: A New Way of 6751 9780814407684 2003
Linking Creativity and Strategic Planning to
Discover Great Business Opportunities
AMACOM The Power of Strategy Innovation: A New Way of 54106 9780814433652 2013
Linking Creativity and Strategic Planning to
Discover Great Business Opportunities; Revised
Edition
AMACOM The Power of Ultimate Six Sigma: Keki Bhote's 5174 9780814407592 2003
Proven System for Moving Beyond Quality
Excellence to Total Business Excellence
AMACOM The Practical Drucker: Applying the Wisdom of 58233 9780814433492 2014
the World's Greatest Management Thinker
AMACOM The Program Management Office Advantage: A 30555 9780814414262 2009

Powerful and Centralized Way for Organizations
to Manage Projects
AMACOM The Project Management Office Toolkit 3854 9780814406632 2002
AMACOM The Project Management Question and Answer 5597 9780814471647 2004
Book
AMACOM The Project Management Tool Kit: 100 Tips and 4546 9780814408100 2004
Techniques for Getting the Job Done Right
Techniques for Getting the Job Done Right;
Second Edition
Techniques for Getting the Job Done Right; Third
Edition
AMACOM The Qualcomm Equation: How a Fledgling 8866 9780814408186 2005
Telecom Company Forged a New Path to Big
Profits and Market Dominance
AMACOM The Rainmaker's Toolkit: Power Strategies for 6752 9780814472163 2004
Finding; Keeping; and Growing Profitable Clients
AMACOM The Real-Time Contact Center 10396 9780814472569 2005
AMACOM The Relational Enterprise: Moving Beyond CRM 3855 9780814406694 2002
to Maximize All Your Business Relationships
AMACOM The ROI of Human Capital: Measuring the 2680 9780814405741 2000
Economic Value of Employee Performance
AMACOM The ROI of Human Capital: Measuring the 28400 9780814413326 2009
Economic Value of Employee Performance;
Second Edition
AMACOM The Rookie Manager 2685 9780814470602 2000
AMACOM The Sales Manager’s Success Manual 22373 9780814480502 2008

AMACOM The Science of Sales Success: A Proven System 6753 9780814471920 2004
for High Profit; Repeatable Results
AMACOM The Scorecard Solution: Measure What Matters 77209 9780814434925 2015
and Drive Sustainable Growth
AMACOM The Secret Language of Influence: Master the 45545 9780814417263 2012
One Skill Every Sales Pro Needs
AMACOM The Secret to Peak Productivity: A Simple Guide 59685 9780814433850 2014
to Reaching Your Personal Best
AMACOM The Secrets of Great Sales Management: 4544 9780814472385 2004

Advanced Strategies for Maximizing Performance
AMACOM The Secrets of Word-of-Mouth Marketing: How to 2681 9780814470725 2001

Trigger Exponential Sales Through Runaway
Word of Mouth
AMACOM The Secrets of Word-of-Mouth Marketing: How to 36905 9780814416686 2011
Trigger Exponential Sales through Runaway Word
of Mouth; Second Edition
AMACOM The Seeds of Innovation: Cultivating the Synergy 3857 9780814471463 2002
That Fosters New Ideas
AMACOM The Standout Business Plan: Make It Irresistible 64579 9780814434116 2014
—and Get the Funds You Need for Your Startup
or Growing Business
AMACOM The Star Factor: Discover What Your Top 58944 9780814433201 2014
Performers Do Differently - and Inspire a New
Level of Greatness in All
AMACOM The Stay Interview: A Manager’s Guide to 81105 9780814436493 2015
Keeping the Best and Brightest
AMACOM The StreetSmart Negotiator: How to Outwit; 10408 9780814471982 2005

Outmaneuver; and Outlast Your Opponents
AMACOM The Strongest Link: Forging a Profitable and 5600 9780814407431 2003
Enduring Corporate Alliance
AMACOM The Successful Virtual Classroom: How To 73816 9780814434284 2014

Design And Facilitate Interactive And Engaging
Live Online Learning
AMACOM The Supply Chain Imperative: How to Ensure 4543 9780814407837 2004
Ethical Behavior in Your Global Suppliers
AMACOM The Supply-Based Advantage: How to Link 30538 9780814401552 2009

Suppliers to Your Organization’s Corporate
Strategy
AMACOM The Sustainable Enterprise Fieldbook: When it All 28406 9780814412787 2009
Comes Together
AMACOM The Team Building Tool Kit: Tips; Tactics; and 5186 9780814478264 1994
Rules for Effective Workplace Teams
AMACOM The Team Coach: Vital New Skills for Supervisors 6761 9780814478592 1995
& Managers in a Team Environment
AMACOM The Team-Building Tool Kit: Tips and Tactics for 22371 9780814474396 2007
Effective Workplace Teams; Second Edition
AMACOM The Ten Golden Rules of Leadership: Classical 73819 9780814434673 2015
Wisdom for Modern Leaders
AMACOM The Time Trap: The Classic Book on Time 30548 9780814413388 2009
Management; Fourth Edition
AMACOM The Trainer's Tool Kit; Second Edition 8867 9780814472682 2005
AMACOM The Trouble with HR: An Insider’s Guide to 30556 9780814413449 2009
Finding and Keeping the Best Talent
AMACOM The Truth Doesn't Have to Hurt: How to Use 73817 9780814434819 2015
Criticism to Strengthen Relationships; Improve
Performance; and Promote Change
AMACOM The Ultimate Six Sigma: Beyond Quality 3859 9780814406779 2002
Excellence to Total Business Excellence
AMACOM The Unofficial Guide to Building Your Business in 28390 9780814412701 2009
the Second Life Virtual World: Marketing and
Selling Your Product; Services; and Brand In-
World
AMACOM The Valuable Office Professional: For 5177 9780814478882 1997
Administrative Assistants; Office Managers;
Secretaries; and Other Support Staff
AMACOM The Value-Creating Consultant: How to Build and 13777 9780814405024 2000
Sustain Lasting Client Relationships
AMACOM The Voice of Success: A Woman's Guide to a 28396 9780814412800 2009

Powerful and Persuasive Voice
AMACOM The Web Conferencing Book 5601 9780814471746 2003
AMACOM The Winning Factor: Inspire Gold-Medal 45544 9780814431757 2012

Performance in Your Employees
AMACOM The Wisdom Network: An 8-Step Process for 13753 9780814473184 2006
Identifying; Sharing; and Leveraging Individual
Expertise
AMACOM The Wisdom of Alexander the Great: Enduring 8868 9780814408209 2004
Leadership Lessons From The Man Who Created
An Empire
AMACOM The Workplace Learner: How to Align Training 3860 9780814406748 2002
Initiatives with Individual Learning Competencies
AMACOM The Zero-Turnover Sales Force: How to Maximize 34152 9780814415603 2010
Revenue by Keeping Your Sales Team Intact
AMACOM Think Bigger: Developing a Successful Big Data 62572 9780814434154 2014
Strategy for Your Business
AMACOM This Is How to Get Your Next Job: An Inside Look 50864 9780814432211 2013
at What Employers Really Want
AMACOM Time Management (The Brian Tracy Success 59499 9780814433430 2013
Library)
AMACOM Time Power: A Proven System for Getting More 4542 9780814472477 2004
Done in Less Time Than You Ever Thought
Possible
AMACOM Tough Calls: AT&T and the Hard Lessons 8869 9780814472439 2005
Learned from the Telecom Wars
AMACOM Training in Motion: How to Use Movement to 83511 9780814434949 2015

Create Engaging and Effective Learning
AMACOM Training on Trial: How Workplace Learning Must 32487 9780814414644 2010
Reinvent Itself to Remain Relevant
AMACOM Training That Delivers Results: Instructional 64584 9780814434031 2014

Design That Aligns with Business Goals
AMACOM Trajectory: 7 Career Strategies to Take You from 64575 9780814433904 2014
Where You Are to Where You Want to Be
AMACOM Transforming Performance Measurement: 16121 9780814408919 2007

Rethinking the Way We Measure and Drive
Organizational Success
AMACOM Translating Strategy into Shareholder Value: A 5604 9780814405642 2003
Company-Wide Approach to Value Creation
AMACOM Transnational Leadership Development: 28423 9780814410394 2009

Preparing the Next Generation for the Borderless
Business World
AMACOM True Alignment: Linking Company Culture with 58945 9780814433362 2014
Customer Needs for Extraordinary Results
AMACOM True Greatness: Mastering the Inner Game of 28403 9780814413012 2009
Business Success
AMACOM Trust or Consequences: Build Trust Today or 6754 9780814472088 2004

Lose Your Market Tomorrow
AMACOM Truth: New Rules for Marketing in a Skeptical 19359 9780814473764 2007
World
AMACOM TurboCoach: A Powerful System for Achieving 8870 9780814472484 2005

Breakthrough Career Success
AMACOM TurboStrategy: 21 Powerful Ways to Transform 5603 9780814471937 2003

Your Business and Boost Your Profits Quickly
AMACOM Ultimate Sales Tool Kit: The Versatile 15-Piece 16099 9780814474006 2007
Set That Every Professional Needs
AMACOM Unbeatable Résumés—America’s Top Recruiter 38074 9780814417621 2011

Reveals What Really Gets You Hired
AMACOM Understanding Action Learning 16122 9780814473955 2007
AMACOM Unforeseen Circumstances 3861 9780814471586 2002
AMACOM Unlimited Sales Success: 12 Simple Steps for 57809 9780814433249 2014
Selling More Than You Ever Thought Possible
AMACOM Victory!: Applying the Proven Principles of Military 5206 9780814407509 2002
Strategy to Achieve Greater Success in Your
Business and Personal Life
AMACOM Vulture Culture: Dirty Deals; Unpaid Claims; and 22347 9780814400265 2008
the Coming Collapse of the Insurance Industry
AMACOM Want It; See It; Get It! Visualize Your Way to 28404 9780814412985 2009
Success
AMACOM We Are Market Basket: The Story of the Unlikely 90784 9780814436653 2015
Grassroots Movement that Saved a Beloved
Business
AMACOM Web Copy That Sells: The Revolutionary Formula 4541 9780814472491 2005
for Creating Killer Copy Every Time
AMACOM Web Copy That Sells: The Revolutionary Formula 47769 9780814432518 2013
for Creating Killer Copy That Grabs Their
Attention and Compels Them to Buy; Third Edition
AMACOM Well Said! Presentations and Conversations That 45536 9780814417874 2012
Get Results
AMACOM What CEOs Expect from Corporate Training: 5202 9780814406793 2003
Building Workplace Learning and Performance
Initiatives that Advance Organizational Goals
AMACOM What Every Manager Needs to Know About 3862 9780814404928 1999
Sexual Harassment
AMACOM What Every New Manager Needs to Know: 6755 9780814471791 2004
Making a Successful Transition to Management
AMACOM What Great Trainers Do: The Ultimate Guide to 99366 9780814420065 2016
Delivering Engaging and Effective Learning
AMACOM What Keeps Leaders Up at Night: Recognizing 50847 9780814432112 2013

and Resolving Your Most Troubling Management
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AMACOM What Managers Do; Fourth Edition 35042 9780761214038 1993
AMACOM What to Do When You're New: How to Be 92020 9780814434895 2016
Comfortable; Confident; and Successful in New
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AMACOM What Your CEO Needs to Know About Sales 47762 9780814432273 2013
Compensation: Connecting the Corner Office to
the Front Line
AMACOM When Goliaths Clash: Managing Executive 5589 9780814407493 2003
Conflict to Build a More Dynamic Organization
AMACOM Who Says It's a Man's World: The Girls’ Guide to 47758 9780814431870 2013
Corporate Domination
AMACOM Whoever Tells the Best Story Wins: How to Use 19366 9780814409145 2007
Your Own Stories to Communicate with Power
and Impact
AMACOM Whoever Tells the Best Story Wins: How to Use 83126 9780814449134 2015
Your Own Stories to Communicate with Power
and Impact; Second Edition
AMACOM Who's Your Gladys? How to Turn Even the Most 32469 9780814414392 2009
Difficult Customer into Your Biggest Fan
AMACOM Why Some Companies Emerge Stronger and 10404 9780814408506 2005
Better from a Crisis
AMACOM Wiki Management: A Revolutionary New Model 58234 9780814433089 2014

for a Rapidly Changing and Collaborative World
AMACOM Win the Customer: 70 Simple Rules for 92021 9780814436240 2015
Sensational Service
AMACOM Winning Behavior: What the Smartest; Most 5584 9780814471630 2003
Successful Companies Do Differently
AMACOM Wireless; Inc.: Using Mobile Devices and Wireless 3863 9780814407257 2002
Applications to Connect With Customers; Reduce
Costs; and Maximize Profits
AMACOM Working Longer: New Strategies for Managing; 19364 9780814473924 2008
Training; and Retaining Older Employees
AMACOM Working with Difficult People; Second Edition 28419 9780814401682 2009
AMACOM Workplace Wars and How to End Them: Turning 5190 9780814402153 1994
Personal Conflict into Productive Teamwork
AMACOM World Class Quality: Using Design of Experiments 5175 9780814404270 2000
to Make it Happen; Second Edition
AMACOM World Class Reliability: Using Multiple 4540 9780814407929 2004

Environment Overstress Tests to Make it Happen
AMACOM Write Up the Corporate Ladder: Successful 5203 9780814471500 2003

Writers Reveal the Techniques That Help You
Write with Ease and Get Ahead
AMACOM Your Own Terms: A Woman's Guide to Taking 90786 9780814436028 2015
Charge of Any Negotiation
AMACOM Your Successful Project Management Career 8871 9780814408247 2005
AMACOM Your Successful Sales Career 4539 9780814408254 2004
AMACOM You've Gotta Have Heart: Achieving Purpose 28398 9780814409909 2009
Beyond Profit in the Social Sector
Amazon Publishing Digital Disruption: Unleashing the Next Wave of 73837 9781477800133 2013
Innovation
Amazon Publishing Location is (Still) Everything: The Surprising 73839 9780544262270 2014
Influence of the Real World on How We Search;
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Amazon Publishing Manage Your Day-to-Day: Build Your Routine; 73840 9781477800676 2013
Find Your Focus; and Sharpen Your Creative
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Amazon Publishing Maximize Your Potential: Grow Your Expertise; 73841 9781477800898 2013
Take Bold Risks; and Build an Incredible Career
Amazon Publishing Outside In: The Power of Putting Customers at 73842 9780547913988 2012
the Center of Your Business
Amazon Publishing Read This Before Our Next Meeting 73845 9781936719167 2011
Amazon Publishing Resource Revolution: How to Capture the Biggest 73846 9780544114562 2014
Business Opportunity in a Century
Amazon Publishing Talk Is (Not!) Cheap: The Art of Conversation 73848 9780544114326 2014
Leadership
Amazon Publishing The 10 Habits of Highly Successful Women 73835 9781477819692 2014
Amazon Publishing The Good Jobs Strategy: How the Smartest 73838 9780544114449 2014
Companies Invest in Employees to Lower Costs
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Amazon Publishing The Leap: The Science of Trust and Why it 73851 9780544262010 2014
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Amazon Publishing The Power of Negative Thinking: An 73843 9780544027718 2013

Unconventional Approach to Achieving Positive
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Amazon Publishing The Power of Why: Breaking Out in a Competitive 73844 9780544026889 2013
Marketplace
Amazon Publishing Women Who Don't Wait in Line: Break the Mold; 73850 9780544027787 2013
Lead the Way
American A Manager's Guide to Financial Analysis; Sixth 97678 9780761215615 2015
Management Edition: Powerful Tools for Analyzing the
Association Numbers and Making the Best Decisions for Your
Business
American A Manager's Guide to Human Behavior; Fifth 42080 9780761212416 2010
Management Edition
Association
American Asserting Yourself at Work 42081 9780761214366 2010
Management
Association
American Becoming a Manager 42082 9780761214816 2011
Management
Association
American Best Practice Workplace Negotiations 42079 9780761214793 2010
Management
Association
American Fundamentals of Business Writing 42085 9780761213710 1992
Management
Association
American Fundamentals of Human Resources 97679 9780761215738 2015
Management Management; Fifth Edition
Association
American How to Build High-Performance Teams 42086 9780761213758 1991
Management
Association
American How to Read and Interpret Financial Statements; 97677 9780761215592 2015
Management Second Edition: A Guide to Understanding What
Association the Numbers Really Mean
American How To Write A Business Plan; Fourth Edition 35046 9780761214281 1995
Management
Association
American How to Write a Business Plan: A Step-by-Step 97675 9780761215509 2015
Management Guide to Creating a Plan That Gets Results; Fifth
Association Edition
American Successful Project Management; Fourth Edition: 97676 9780761215677 2015
Management How to Complete Projects on Time; on Budget;
Association and on Target
American Successful Project Management; Third Edition 42083 9780761214885 2011
Management
Association
American Agility and Resilience in the Face of Continuous 30484 UnAssigned 2006
Management Change: A Global Study of Current Trends and
Association/Human Possibilities 2006-2016
Resources Institute
American Changing Family Patterns 13805 UnAssigned 2005
Management
Association/Human
Resources Institute
American Coaching: A Global Study of Successful 30480 UnAssigned 2008
Management Practices: Current Trends and Future Possibilities
Association/Human 2008-2018
Resources Institute
American Compensation Trends 13788 UnAssigned 2005
Management
Association/Human
Resources Institute
American Creating a Sustainable Future: A Global Study of 30482 UnAssigned 2007
Management Current Trends and Possibilities 2007-2017
Association/Human
Resources Institute
American Creativity and Innovation 13783 UnAssigned 2005
Management
Association/Human
Resources Institute
American Crime and Violence 13799 UnAssigned 2005
Management
Association/Human
Resources Institute
American Cultivating Effective Corporate Cultures: A Global 30481 UnAssigned 2008
Management Study of Challenges and Strategies: Current
Association/Human Trends and Future Possibilities 2008-2018
Resources Institute
American Disabilities in the Workplace 13790 UnAssigned 2005
Management
Association/Human
Resources Institute
American Diversity and Inclusion 13789 UnAssigned 2005
Management
Association/Human
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American Ethics in Business: Ethics are Increasingly 13782 UnAssigned 2006
Management Important for Corporations
Association/Human
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American Generations at Work 13803 UnAssigned 2005
Management
Association/Human
Resources Institute
American Health Promotion and Wellness 13800 UnAssigned 2005
Management
Association/Human
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American How to Build A High-Performance Organization: A 30483 UnAssigned 2007
Management Global Study of Current Trends and Possibilities
Association/Human 2007-2017
Resources Institute
American Immigration Patterns 13791 UnAssigned 2006
Management
Association/Human
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American Knowledge Management 13787 UnAssigned 2005
Management
Association/Human
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American Leadership 13795 UnAssigned 2005
Management
Association/Human
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American Leading into the Future: A Global Study of 14053 UnAssigned 2005
Management Leadership 2005-2015
Association/Human
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American Magnifying Customer Focus: A Study of Current 30486 UnAssigned 2006
Management Trends and Future Possibilities 2006-2016
Association/Human
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American Managing Change 13801 UnAssigned 2006
Management
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American Mental Health in the Workplace 13792 UnAssigned 2005
Management
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American Occupational Safety and Health 13786 UnAssigned 2005
Management
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American Relocation 13796 UnAssigned 2005
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American Sex Discrimination and Harassment 13802 UnAssigned 2005
Management
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American Skill Level of the Workforce 13793 UnAssigned 2005
Management
Association/Human
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American Substance Abuse 13785 UnAssigned 2005
Management
Association/Human
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American The Ethical Enterprise: Doing the Right Things in 14054 UnAssigned 2006
Management The Right Ways; Today and Tomorrow : A Global
Association/Human Study of Business Ethics 2005-2015
Resources Institute
American The Evolving HR Function 13797 UnAssigned 2004
Management
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American The Glass Ceiling 13794 UnAssigned 2005
Management
Association/Human
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American The Keys to Strategy Execution: A Global Study 30485 UnAssigned 2007
Management of Current Trends and Possibilities 2006-2016
Association/Human
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American The Quality of Life 13784 UnAssigned 2006
Management
Association/Human
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American The Quest for Innovation: A Global Study of 14055 UnAssigned 2006
Management Innovation Management 2006-2016
Association/Human
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American Women in the Workforce 13798 UnAssigned 2005
Management
Association/Human
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American Workplace Litigation Trends 13804 UnAssigned 2005
Management
Association/Human
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American Payroll Your Paycheck 2007 Edition: Is What You Don’t 18765 9781930471924 2007
Association Know About Payroll Taxes and Employment Law
Costing You Money? Learn What You Need To
Know!
American Payroll Your Paycheck 2008 Edition: Is What You Don’t 26706 9781934951057 2008
Association Know About Payroll Taxes and Employment Law
Costing You Money? Learn What You Need To
Know!
Analytics Press Cold Cash; Cool Climate: Science-based Advice 48939 9780970601933 2012
for Ecological Entrepreneurs
Analytics Press Turning Numbers into Knowledge: Mastering the 5879 9780970601902 2001
Art of Problem Solving
Analytics Press Turning Numbers into Knowledge: Mastering the 25084 9780970601919 2008
Art of Problem Solving; Second Edition
APQC Aligning Information Technology with Corporate 8742 9781928593195 1999

Strategy
APQC Balanced Scorecard: A Guide for Your Journey to 11739 9781932546491 2005
Best-Practice Processes
APQC Benchmarking: A Guide for Your Journey to Best- 8743 9781928593249 2001
Practice Processes
APQC Beyond Planning: Creating a Strategy that 11738 9781932546446 2005

Promotes Alignment; Agility; and Accountability
APQC Building a Breakthrough Business Through 8744 9781932546057 2003

Significant New Business Growth and Profitability
APQC Building and Sustaining Communities of Practice: 8739 9781928593492 2001

Continuing Success in Knowledge Management
APQC Business Process Management 11737 9781932546514 2005
APQC Capturing Critical Knowledge From a Shifting 8745 9781928593836 2003

Work Force
APQC Communities of Practice: A Guide for Your 8748 9781928593485 2002

Journey to Knowledge Management Best
Practices
APQC Competitive Intelligence: A Guide for Your 8746 9781928593966 2004
Journey to Best-practice Processes
APQC Corporate Performance Measures 8740 UnAssigned 1996
APQC Corporate Training: A Guide for Your Journey to 9675 9781932546385 2004
Best-practice Processes
APQC Creating a Knowledge-Sharing Culture 8747 9781928593171 1999
APQC Customer Value Management: A Guide for Your 8750 9781928593522 2001
Journey to Best-Practice Processes
APQC Customer Value Measurement: Gaining Strategic 8749 9781928593157 1999

Advantage
APQC Deploying Six Sigma to Bolster Business 8751 9781928593584 2001

Processes and the Bottom Line
APQC Developing Competitively Superior Customer 9676 9781932546293 2004

Relationships
APQC Developing Leaders at All Levels 8752 9781928593270 2002
APQC Effectively Managing Performance Measurement 9677 9781932546347 2004

Systems
APQC Expertise Locator Systems: Finding the Answers 9678 9781932546064 2003
APQC Facilitated Transfer of Best Practices 9679 9781932546286 2004
APQC Improving New Product Development 9680 9781928593775 2003

Performance and Practices
APQC Integrating Knowledge Management and 11735 9781932546453 2005

Organizational Learning
APQC Knowledge Management: A Guide for Your 8754 9781928593225 2000

APQC Knowledge Mapping: The Essentials for Success 11740 9781932546484 2005
APQC Managing Marketing Assets for Sustained Returns 9681 9781928593997 2003
APQC Maximizing Marketing ROI 8755 9781928593577 2001
APQC Measuring the Impact of Knowledge Management 8736 9781928593980 2003
APQC New Product Development: A Guide for Your 9682 9781932546255 2004
APQC Offshore Ready: Strategies to Plan and Profit 8756 9781932546248 2004
From Offshore IT-enabled Services
APQC Performance Management: Tapping Your 8757 9781928593188 1999

Organization's People Potential
APQC Performance Measurement: Implementing the 8758 9781928593607 2002

Balanced Scorecard
APQC Project Management 9683 9781932546354 2004
APQC R&D Productivity: Understanding the Drivers and 11736 9781932546460 2005
Enablers
APQC Replicating the Gains of Six Sigma and Lean: 9684 9781932546033 2004
Consortium Learning Forum Best-Practice Report
APQC Retaining Valuable Knowledge: Proactive 8737 9781928593645 2002

Strategies to Deal with a Shifting Work Force
APQC Six Sigma Management: A Guide for Your 9685 9781932546392 2004
APQC Succession Management: A Guide for Your 9686 9781932546378 2004

APQC Succession Management: Identifying and 8759 9781928593546 2001
Cultivating Tomorrow's Leaders
APQC Talent Management: From Competencies to 9687 9781932546279 2004

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APQC The Executive's Role in Knowledge Management 8753 9781932546132 2004
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Association for Critical Competencies for 21st Century Leaders 46294 9781562868338 2012
Talent Development
Association for Culture Savvy: Working and Collaborating Across 41325 9781562867362 2011
Talent Development the Globe
Association for Customer Service Training 94308 9781562869687 2015
Talent Development
Association for Cutting Through the Noise: The Right Employee 101409 9781562868635 2013
Talent Development Engagement Strategies for YOU
Association for Data Collection for Needs Assessment 19497 9781562864873 2007
Talent Development
Association for Decision-Making Training 34231 9781562866945 2010

Talent Development
Association for Defining and Leveraging Your Professional Value 101413 9781562868741 2013
Talent Development
Association for Demystifying Measurement and Evaluation 50188 9781562868413 2012

Talent Development
Association for Designer-Sme Collaboration 35263 9781562867256 2010

Talent Development
Association for Designing E-Learning 4898 9781562863326 2002

Talent Development
Association for Designing for Informal Learning 47044 9781562868321 2012

Talent Development
Association for Designing for the Virtual Classroom: Training 32918 9781562866020 2009
Talent Development Technology & E-Learning; Vol.26
Association for Develop Valid Assessments 33419 9781562866037 2009

Talent Development
Association for Developing a Leadership Strategy 49818 9781562868390 2012

Talent Development
Association for Developing a Mobile Learning Strategy 58285 9781562868819 2013

Talent Development
Association for Developing and Managing Organizational 1718 9781562860905 1998

Talent Development Learning
Association for Developing Great Managers: 20 “POWER HOUR” 26567 9781562865016 2008
Talent Development Conversations That Build Skills Fast
Association for Developing High Performance Leadership Teams 90814 9781562869595 2014
Talent Development
Association for Developing Job-Specific Learning Programs: 24495 9781562864941 2007

Talent Development Managing the Learning Function; Vol. 24
Association for Developing Results: Aligning Learning’s Goals 46581 9781562868079 2012
Talent Development and Outcomes With Business Performance
Measures
Association for Developing Sales Managers: Activating Sales 94313 9781562869816 2014
Talent Development Performance Through Learning
Association for Diversity Programs that Work 11673 9781562863609 2003

Talent Development
Association for Drive Change with Case Studies: Managing the 6581 87559269 2002
Talent Development Training Function
Association for Effective Listening 14414 9781562864293 2006

Talent Development
Association for Effective Management: 20 Keys to a Winning 51375 9781562868581 2013

Talent Development Culture
Association for E-Learning Fundamentals 90779 9781562869472 2015

Talent Development
Association for Employee Development on A Shoestring 46295 9781562868000 2012

Talent Development
Association for Enabling Success through Learning and 83500 9781607282839 2015
Talent Development Knowledge Sharing
Association for Energize your Training 35564 9781562866938 2010

Talent Development
Association for Engage Your Brain for Learning: Training Basics; 27570 9781562865276 2008
Talent Development Vol. 25
Association for Engage Your Workforce 35009 9781562867249 2010

Talent Development
Association for Enhance Learning Retention 6582 87559269 2002

Talent Development
Association for Enhance the Transfer of Training: Training 23497 9781562864934 2007
Talent Development Basics; Vol. 24
Association for Enhance Your Training Brand 35562 9781562867263 2010

Talent Development
Association for Ensuring Learning Transfer 49177 9781562868383 2012

Talent Development
Association for Ethics for Trainers 11674 9781562863807 2004

Talent Development
Association for Ethics For Training and Development 6583 87559269 1997
Talent Development
Association for Evaluating E-Learning 3708 9781562863005 2001

Talent Development
Association for Evaluating Technical Training: A Functional 6584 87559269 1997
Talent Development Approach
Association for Evaluating the Impact of Training 1719 9781562860639 1997

Talent Development
Association for Evaluation Basics 10524 9781562863739 2005

Talent Development
Association for Evidence-Based Training Methods: A Guide for 35123 9781562867041 2010
Talent Development Training Professionals
Association for Evidence-Based Training Methods: A Guide for 77218 9781562869748 2015
Talent Development Training Professionals; 2nd Edition
Association for Executive Development: Strategic and Tactical 31152 9781607282471 2009
Talent Development Approaches
Association for Facilitation Basics 8498 9781562863616 2004

Talent Development
Association for Facilitation Basics; 2nd Edition 97495 9781562869267 2015

Talent Development
Association for Facilitator's Guide: 10 Steps To Be a Successful 23493 9781562864767 2007

Talent Development Manager
Association for Feeding Your Leadership Pipeline: How to 36610 9781562867102 2010
Talent Development Develop the Next Generation of Leaders in Small
to Mid-sized Companies
Association for Fostering Resilient and Change-Ready 47754 9781562868369 2012
Talent Development Employees
Association for Foundations & Delivery: The Basics to Becoming 29192 9781562865535 2008
Talent Development a Successful Trainer; Volume 1
Association for Frontline Leaders: Developing Tomorrow's 94317 9781562869205 2014

Talent Development Executives
Association for Fundamentals of HPI 6585 87559269 2000

Talent Development
Association for Game Design for Learning 90812 9781562869571 2014

Talent Development
Association for Going Mobile: Creating Practices That Transform 94314 9781562869014 2013
Association for Great Presentations: Presentation Skills & 29199 9781562865283 2008
Talent Development Games; Vol. 25
Association for Growing Leaders 3709 9781562862893 2001

Talent Development
Association for Guide to Successful Executive Coaching: 6572 87559269 2002
Talent Development Management Development
Association for High Impact Middle Management: Solutions for 34285 9781562866990 2010
Talent Development Today’s Busy Public-Sector Managers
Association for Hiring and Retaining Top-Performing Employees: 6586 87559269 2000
Talent Development Business Skills
Association for Hold On; You Lost Me!: Use Learning Styles to 22653 9781562864972 2007
Talent Development Create Training That Sticks
Association for How to Budget Training: Managing the Training 6587 87559269 2000
Talent Development Function: The How-To Reference Tool for
Training & Performance Professionals
Association for How to Conduct a Cost-Benefit Analysis 6588 87559269 1998
Talent Development
Association for How to Conduct Productive Meetings: Strategies; 15668 9781562864538 2006
Talent Development Tips; and Tools to Ensure Your Next Meeting is
Well Planned and Effective
Association for How to Develop Training Quality Standards 66701 9781562869526 2014
Talent Development
Association for How to Focus a Training Evaluation 6589 87559269 1996

Talent Development
Association for How to Select and Use Learning Tools 11675 9781562863944 2005
Talent Development
Association for How to Start a Training Program 1720 9781562861186 1999

Talent Development
Association for How to Train Managers to Train 11679 UnAssigned 1997

Talent Development
Association for Identify Core Competencies for Job Success: 24718 9781562864958 2007
Talent Development Organization Development; Vol. 24
Association for Immersive Learning: Designing for Authentic 66691 9781562868215 2013
Talent Development Practice
Association for Implementing Culture Change: Organization 13825 9781562864286 2006

Talent Development Development
Association for Implementing E-Learning 5670 9781562863333 2002

Talent Development
Association for Implementing Training Scorecards in Action; 11665 9781562863142 2003

Talent Development Special Edition
Association for Improving Formal Learning With Social Media 83498 9781607282846 2015
Talent Development
Association for Improving Succession Plans: Harnessing the 38020 9781562867393 2010
Talent Development Power of Learning and Development
Association for In Action: Implementing E-Learning Solutions 3711 9781562862923 2001

Talent Development
Association for In Action: Coaching for Extraordinary Results 11663 9781562863227 2002
Talent Development
Association for In Action: Creating Mentoring and Coaching 3710 9781562862848 2001
Talent Development Programs: Twelve Case Studies From the Real
World of Training
Association for In Action: Effective Leadership Programs 1721 9781562861193 1999
Talent Development
Association for In Action: Implementing HRD Technology 1722 9781562861278 1999

Talent Development
Association for In Action: Leading Knowledge Management and 1723 9781562861360 2000
Association for In Action: Measuring Learning and Performance 1724 9781562861230 1999
Talent Development
Association for In Action: Measuring Return on Investment; 1725 9781562860080 1994

Talent Development Volume 1


Association for In Action: Performance Analysis and Consulting 1727 9781562861346 2000
Talent Development
Association for In Action: Recruiting and Retaining Call Center 3712 9781562862947 2001
Talent Development Employees
Association for In Action: Retaining Your Best Employees 11662 9781562863203 2002
Talent Development
Association for Informal Learning Basics 47041 9781562867850 2012

Talent Development
Association for Innovation Training 9030 9781562863661 2004

Talent Development
Association for Instructional Design & Implementation: The Tools 29193 9781562865542 2008
Talent Development for Creating Training Program Curriculum;
Volume 2
Association for Instructional Design Now: A New Age of Learning 94312 9781562869915 2015
Talent Development and Beyond
Association for Instructional Systems Design: Today and in the 38018 9781562867492 2010
Talent Development Future
Association for Instructional Systems Development 11733 9781562863135 2005

Talent Development
Association for Integrated Talent Management Scorecards: 58281 9781562868659 2013

Talent Development Insights From World-Class Organizations on
Demonstrating Value
Association for Interact and Engage! 50+ Activities for Virtual 97497 9781562869366 2015
Talent Development Training; Meetings; and Webinars
Association for Interactive Distance Learning Exercises that 1728 9781562861285 1999
Talent Development Really Work!
Association for ISD From the Ground Up 1729 9781562861438 2000

Talent Development
Association for ISD from the Ground Up: A No-Nonsense 16029 9781562864552 2006
Talent Development Approach to Instructional Design; 2nd Edition
Association for ISD From the Ground Up: A No-Nonsense 41948 9781562867430 2011
Talent Development Approach to Instructional Design; 3rd Edition
Association for Job Aids Basics 13655 9781562864156 2006

Talent Development
Association for Jumpstart Your Job Search and Get Hired Faster 44474 9781562868178 2011
Talent Development
Association for Jump-Start Your Learning Objectives: ISD; Vol. 25 25086 9781562865238 2008
Talent Development
Association for Keeping Your Career on Track 90781 9781607283003 2015

Talent Development
Association for Knowledge Management Basics 31699 9781562865481 2009

Talent Development
Association for Lead the Green Evolution: Organization 31773 9781562865993 2009
Talent Development Development; Vol. 26
Association for Lead with Your Customer: Transform Culture and 35124 9781562867157 2010
Talent Development Brand into World-Class Excellence
Association for Leaders as Teachers Action Guide: Proven 66699 9781562869199 2014
Talent Development Approaches for Unlocking Success in Your
Organization
Association for Leaders as Teachers: Unlock the Teaching 31098 9781562865450 2009
Talent Development Potential of Your Company’s Best and Brightest
Association for Leaders Don’t Command: Inspire Growth; 83495 9781562869359 2015
Talent Development Ingenuity; and Collaboration
Association for Leaders Open Doors: A Radically Simple 90806 9781562869649 2014
Talent Development Leadership Approach to Lift People; Profits; and
Performance
Association for Leaders Start to Finish: A Road Map for 46296 9781562868130 2012
Talent Development Developing Top Performers; 2nd Edition
Association for Leaders: Start to Finish: A Road Map for 11666 9781562862862 2005
Talent Development Developing and Training Leaders at all Levels
Association for Leadership Development 11732 9781562863951 2005

Talent Development
Association for Leadership Development Basics 29853 9781562865351 2008

Talent Development
Association for Leadership Lessons: 10 Keys to Success in Life 24494 9781562864606 2008
Talent Development and Business
Association for Leadership Training 90810 9781562869663 2015

Talent Development
Association for Leading Change Training 7487 9781562863197 2003

Talent Development
Association for Leading E-Learning 3714 9781562862985 2001

Talent Development
Association for Leading From the Edge: Global Executives Share 58284 9781562868727 2013
Talent Development Strategies for Success
Association for Leading with Wisdom: Sage Advice From 100 58283 9781562868703 2013
Talent Development Experts
Association for Leading Work Teams: Management Development 13414 9781562864262 2006
Talent Development
Association for Learning and Development in Healthcare 90818 9781607282822 2015

Talent Development
Association for Learning Environments by Design 97493 9781562869977 2015

Talent Development
Association for Learning for Leadership: A Facilitative Approach 66695 9781562868994 2014
Talent Development for Training Leaders
Association for Learning in Tough Economic Times: How 32412 9781562867140 2009
Talent Development Corporate Learning is Meeting the Challenges
Association for Learning On Demand: How the Evolution of the 49964 9781562868468 2012
Talent Development Web is Shaping the Future of Learning
Association for Learning Through Transmedia Storytelling 66700 9781562869519 2014

Talent Development
Association for Learning to Innovate: Exploring Learning’s Critical 43553 9781562868048 2011
Talent Development Role in Fostering Innovation
Association for Learning's Role in Employee Engagement 31135 9781562865498 2008

Talent Development
Association for Learning's Role in Globally Dispersed Workforces: 31138 9781562865504 2008
Talent Development An ASTD Research Study
Association for Leaving ADDIE for SAM Field Guide: Guidelines 101398 9781562869151 2014
Talent Development and Templates for Developing the Best Learning
Experiences
Association for Leaving ADDIE for SAM: An Agile Model for 49819 9781562867119 2012
Talent Development Developing the Best Learning Experiences
Association for Leveraging Diversity & Inclusion for a Global 66702 9781562869533 2014
Talent Development Economy
Association for Lies About Learning: Leading Executives 26571 9781562864545 2006
Talent Development Separate Truth from Fiction in a $100 Billion
Industry
Association for Link Training to Your Bottom Line 6591 87559269 2003
Talent Development
Association for Make Training Evaluation Work 9558 9781562863494 2004

Talent Development
Association for Making eLearning Stick: Techniques for Easy and 49961 9781562868475 2012
Talent Development Effective Transfer of Technology-Supported
Training
Association for Making Learning Stick: 20 Easy and Effective 33322 9781562866792 2010
Talent Development Techniques for Training Transfer
Association for Making the Financial Case for Performance 50383 9781562868420 2012
Association for Manage Organizational Knowledge 30642 9781562865955 2009

Talent Development
Association for Manager Skills Training 26915 9781562865160 2008

Talent Development
Association for Managing Across Generations 34348 9781562867232 2010

Talent Development
Association for Managing Incompetence: An Innovative Approach 54102 9781562868697 2013

Talent Development for Dealing With People
Association for Managing Training Projects: Managing the 12732 9781562863999 2005
Talent Development Learning Function
Association for Managing Web-Based Training 1730 9781562861155 1999

Talent Development
Association for Marketing Your Career Brand: Tools; Techniques 90811 9781562869373 2014
Talent Development and Trends
Association for Measurement and Evaluation: Essentials for 29195 9781562865566 2008
Talent Development Measuring Training Success; Volume 4
Association for Measuring and Addressing Talent Gaps Globally 83499 9781562869991 2015
Talent Development
Association for Measuring for Success: What CEOs Really Think 32755 9781562865887 2010
Talent Development about Learning Investments
Association for Measuring ROI in Learning & Development: Case 47043 9781562867997 2012
Talent Development Studies from Global Organizations
Association for Measuring the Success of Coaching 47036 9781562868239 2012

Talent Development
Association for Measuring the Success of Leadership 90780 9781562869427 2015

Talent Development Development: A Step-by-Step Guide for
Measuring Impact and Calculating ROI
Association for Measuring the Success of Learning Through 90805 9781562869502 2014
Talent Development Technology: A Step-by-Step Guide for Measuring
Impact and ROI on E-Learning; Blended Learning;
and Mobile Learning
Association for Measuring the Success of Sales Training: A Step- 104319 9781562868598 2013
Talent Development by-Step Guide for Measuring Impact and
Calculating ROI
Association for Memory and Cognition in Learning 66704 9781562869557 2014
Talent Development
Association for Middle Management Acumen 41633 9781562867898 2011

Talent Development
Association for Mind Mapping for a Business Advantage: 27105 9781562865269 2008
Talent Development Organization Development; Vol. 25
Association for Mind Your Business Manners: Tips; Tools; and 29197 9781562865306 2008
Talent Development Intelligence for Trainers
Association for Mobile Learning 44475 9781562867966 2011

Talent Development
Association for Mobile Learning: Learning in the Palm of Your 42792 9781562868024 2011
Talent Development Hand
Association for Modern Mentoring 83497 9781562869335 2015

Talent Development
Association for MOOCs: Expanding the Scope of Organizational 94321 9781562869830 2014
Association for More Lies About Learning: Leading Executives 90776 9781562869496 2015
Talent Development Separate Truth from Fiction
Association for More Turbulent Change 50186 9781562868451 2012
Talent Development
Association for Motivating Employees 12182 9781562863975 2005

Talent Development
Association for Needs Assessment Basics 11667 9781562863876 2005

Talent Development
Association for Needs Assessment for Organizational Success 104320 9781562868147 2013
Talent Development
Association for Negotiation Skills Training 30276 9781562865368 2008

Talent Development
Association for New Employee Orientation Training 104323 9781562869700 2016

Talent Development
Association for New Supervisor Training 11670 9781562863241 2002

Talent Development
Association for New Supervisor Training 90775 9781562869694 2015

Talent Development
Association for No Magic Bullet: Seven Steps to Better 30493 9781562865092 2009
Talent Development Performance
Association for Onboarding for Managers 43691 9781562867959 2011

Talent Development
Association for Organization Development Basics 12180 9781562864118 2005

Talent Development
Association for Organization Development Fundamentals: 90808 9781562869113 2015

Talent Development Managing Strategic Change
Association for Organizational Coaching: Building Relationships 27572 9781562865139 2008

Talent Development and Programs that Drive Results
Association for Outsourcing Training and Education 1731 9781562861124 1999

Talent Development
Association for Passing the Torch: A Guide to the Succession 90778 9781562869410 2015
Talent Development Planning Process
Association for Performance Basics 9556 9781562863708 2004

Talent Development
Association for Performance Gap Analysis: Human Performance 12112 9781562864279 2006
Association for Performance Intervention Maps: 36 Strategies for 3715 9781562862930 2001
Talent Development Solving Your Organization's Problems
Association for Planning and Organizing Training Events 58286 9781562868826 2013
Talent Development
Association for Playing to Win: Gamification and Serious Games 94316 9781562869038 2014
Talent Development in Organizational Learning
Association for Powerful Storytelling Techniques 47035 9781562868352 2012

Talent Development
Association for Premeditated Selling: Tools for Developing the 49820 9781562868444 2012
Talent Development Right Strategy for Every Opportunity
Association for Presentation Basics 11676 9781562863470 2003

Talent Development
Association for Presentation Skills Training 26575 9781562864798 2007

Talent Development
Association for Presenting Learning 23492 9781562864668 2007

Talent Development
Association for Project Management for Trainers 1732 9781562861414 2000

Talent Development
Association for Project Management for Trainers; Second Edition 104324 9781562869489 2015
Talent Development
Association for Project Management Training 8500 9781562863647 2004

Talent Development
Association for Project Managing E-Learning 5669 9781562863296 2002

Talent Development
Association for Promoting Emotional Intelligence in 3716 9781562861377 2000

Talent Development Organizations: Make Training in Emotional
Intelligence Effective
Association for Purchasing Custom E-Learning Solutions 43502 9781562867935 2011
Talent Development
Association for Put Emotional Intelligence to Work: Equip 24492 9781562864828 2007
Talent Development Yourself for Success
Association for QR Codes for Trainers 50819 9781562868758 2013

Talent Development
Association for Quick! Show Me Your Value 8499 9781562863654 2004

Talent Development
Association for Rapid Evaluation 3717 9781562862879 2001

Talent Development
Association for Rapid Needs Analysis 3718 9781562862978 2001

Talent Development
Association for Rapid Retooling: Developing World-Class 54100 9781562868642 2013
Talent Development Organizations in a Rapidly Changing World
Association for Rapid Strategic Planning 3719 9781562863081 2002

Talent Development
Association for Rapid Video Development for Trainers: How to 47039 9781562868116 2012
Talent Development Create Learning Videos Fast and Affordably
Association for Real World Training Design: Navigating Common 47038 9781562868154 2012
Talent Development Constraints for Exceptional Results
Association for Real World Training Evaluation: Navigating 104402 9781562869076 2016
Talent Development Common Constraints for Exceptional Results
Association for Return on Investment (ROI) Basics 13259 9781562864064 2005

Talent Development
Association for Riding the Tiger: Leading Through Learning in 35561 9781562867348 2010
Talent Development Turbulent Times
Association for ROI at Work: Best-Practice Case Studies From 11572 9781562864040 2005
Talent Development the Real World
Association for Safety Training That Transfers: 50+ High-Energy 77212 9781562869298 2015
Talent Development Activities to Engage Your Learners
Association for Salary and Compensation: ASTD’s Learning and 43555 9781562868031 2011
Talent Development Development Industry Salary & Compensation
Report; 2011
Association for Sales Coaching: Teams & Quality; Vol. 25 26502 9781562865252 2008
Talent Development
Association for Sales Training 9557 9781562863692 2004

Talent Development
Association for Sales Training Basics 35010 9781562866761 2010

Talent Development
Association for Scenario-Based e-Learning 49963 9781562868406 2012

Talent Development
Association for Select a Performance Management System: 32757 9781562866013 2009

Talent Development Performance Improvement; Vol. 26
Association for Selecting and Implementing an LMS 47753 9781562868376 2012

Talent Development
Association for Self-Directed Work Teams: A Trainer's Role in the 11677 9781562861292 1999
Talent Development Transition
Association for Selling E-Learning 3720 9781562862992 2001

Talent Development
Association for Simple; Effective Online Training: Training 24719 9781562865207 2008
Talent Development Technology & E-Learning; Vol. 25
Association for SMEs From the Ground Up 53521 9781562868550 2013

Talent Development
Association for Social Learning for Learning Professionals 40330 9781562867874 2011
Talent Development
Association for Social Media: The Millennial Perspective 38021 9781562867522 2010
Talent Development
Association for Speak for a Living: The Insider's Guide to Building 26568 9781562865085 2008
Talent Development a Professional Speaking Career
Association for Staying Legal: A Guide to Copyright and 16399 9781562864729 2007
Talent Development Trademark Use
Association for Strategic Learning Alignment: Make Training a 42797 9781562867409 2011
Talent Development Valuable Business Partner
Association for Strategies for Narrowing the Skills Gap 101418 9781562868802 2013
Talent Development
Association for Success for Hire: Simple Strategies to Find and 26569 9781562865047 2008
Talent Development Keep Outstanding Employees
Association for Success in Selling: Developing a World-Class 104401 9781607283218 2016

Talent Development Sales Ecosystem
Association for Successful Global Training 77213 9781562869434 2014

Talent Development
Association for Successful Online Meetings: Training Technology 30277 9781562865948 2009
Talent Development & E-Learning; Vol. 26
Association for Succession Planning Basics 23495 9781562864774 2007

Talent Development
Association for Suite Synchronicity Exploring the Relationship 44863 9781562868062 2011
Talent Development and Alignment between the CLO and the
Executive Team
Association for Survey Basics 53520 9781562868093 2013
Talent Development
Association for Tailored Learning: Designing the Blend That Fits 30731 9781562865511 2009
Talent Development
Association for Talent Engagement Across the Generations 101415 9781562868772 2013
Talent Development
Association for Talent Management: Practices and Opportunities 31137 9781562865627 2009
Talent Development
Association for Talent Management: Strategies for Success from 33069 9781562866778 2010
Talent Development Six Leading Companies
Association for Talent Retention: Career Planning & Talent 18915 9781562864866 2007
Talent Development Management; March 2007; Issue 0703
Association for Tapping the Potential of Informal Learning 31136 9781562865597 2008
Talent Development
Association for Teach with Style: Creative Tactics for Adult 58280 9781562868567 2013
Talent Development Learning; Updated and Enhanced
Association for Teamwork Training 12731 9781562864101 2005

Talent Development
Association for Technical Training Basics 43554 9781562867553 2011

Talent Development
Association for Technology for Trainers 6185 9781562863210 2003

Talent Development
Association for Technology for Trainers; 2nd Edition 97496 9781562869397 2015
Talent Development
Association for Telling Ain’t Training: Updated; Expanded; and 42795 9781562867010 2011
Talent Development Enhanced; Second Edition
Association for Telling Ain't Training 9559 9781562863289 2002

Talent Development
Association for Templates for Managing Training Projects 90809 9781562869175 2015
Talent Development
Association for Test Development: Fundamentals for Certification 49962 9781562868253 2012
Talent Development and Evaluation
Association for The Brain-Friendly Workplace: 5 Big Ideas From 66696 9781562869120 2014
Talent Development Neuroscience That Address Organizational
Challenges
Association for The 2005 ASTD Team & Organization 11668 9781562864019 2005
Talent Development Development Sourcebook
Association for The 2005 ASTD Training & Performance 11669 9781562864026 2005
Talent Development Sourcebook
Association for The 2006 ASTD Organization Development & 13532 9781562864224 2006
Talent Development Leadership Sourcebook
Association for The 2006 ASTD Training & Performance 13415 9781562864231 2006
Talent Development Sourcebook
Association for The Accidental Instructional Designer 66698 9781562869144 2014

Talent Development
Association for The Art and Skill of Collaborative Leadership 94310 9781607283102 2015
Talent Development
Association for The Art of Modern Sales Management: Driving 66693 9781562868970 2014
Talent Development Performance in a Connected World
Association for The ASTD Leadership Handbook 37586 9781562867164 2010

Talent Development
Association for The ASTD Management Development Handbook 47037 9781562868246 2012
Talent Development
Association for The Basics of ISD Revisited 37577 9781562867300 2010

Talent Development
Association for The Change Book: Change the Way You Think 41546 9781562867485 2011
Talent Development About Change
Association for The Coaching Approach: A Key Tool for 94320 9781562869755 2014
Talent Development Successful Managers
Association for The Credible Trainer: Create Value for Training; 11678 9781562861452 2001
Talent Development Get Respect for Your Ideas; and Boost Your
Career
Association for The Executive Guide to Integrated Talent 42796 9781562867546 2011
Talent Development Management
Association for The Four Levels of Evaluation: An Update 90816 9781562869786 2015
Talent Development
Association for The Futurist Leader 90783 9781607283034 2015

Talent Development
Association for The High Impact Middle Manager: Powerful 34284 9781562866976 2010
Talent Development Strategies to Thrive in the Middle
Association for The Impact of Leadership Development Programs 40522 9781562865658 2010
Talent Development
Association for The Infoline Dictionary of Basic Trainer Terms; A 42793 9781562867911 2011
Talent Development Revised and Updated Edition
Association for The Learner-Centered Classroom 90813 9781562869588 2014

Talent Development
Association for The Learning Advantage: Blending Technology; 31465 9781562865030 2009
Talent Development Strategy; and Learning to Create Lasting Results
Association for The Manager’s Communication Toolbox 50367 9781562868185 2012

Talent Development
Association for The Manager's Employee Engagement Toolbox 90807 9781562868604 2013
Talent Development
Association for The Manager's Guide to Employee Development 94311 9781607283140 2015
Talent Development
Association for The New Social Learning: A Guide to 36609 9781605097022 2010
Talent Development Transforming Organizations Through Social
Media
Association for The New Social Learning: Connect; Collaborate; 90774 9781562869960 2015
Talent Development Work; 2nd Edition
Association for The Positive Workplace 66705 9781562869564 2014

Talent Development
Association for The Power of Peer Coaching 42794 9781562867928 2011

Talent Development
Association for The Rise of Social Media: Enhancing 38019 9781562867416 2010
Talent Development Collaboration and Productivity Across
Generations
Association for The Savvy Manager: 5 Skills That Drive Optimal 28607 9781562865320 2009
Talent Development Performance
Association for The Self-Aware Leader: A Proven Model for 47040 9781562868123 2012
Talent Development Reinventing Yourself
Association for The Targeted Evaluation Process 1734 9781562861407 2000

Talent Development
Association for The Technology Change Book 54101 9781562868109 2013

Talent Development
Association for The Value of Learning: Gauging the Business 94323 9781562869052 2013
Talent Development Impact of Organizational Learning Programs
Association for The Virtual Training Guidebook: How to Design; 66692 9781562868611 2013
Talent Development Deliver; and Implement Live Online Learning
Association for Thiagi's Interactive Lectures 11731 9781562864057 2005

Talent Development
Association for Thriving Through Change: A Leader’s Practical 22651 9781562864644 2007
Talent Development Guide to Change Mastery
Association for Time Management Training 28605 9781562865177 2008

Talent Development
Association for Trainer Basics 7492 9781562863500 2003

Talent Development
Association for Trainer for a Day: Training Basics; Vol. 25 26512 9781562865245 2008
Talent Development
Association for Training Across Generations: Workplace Issues; 29235 9781562865313 2008
Talent Development Vol. 25
Association for Training Ain't Performance 8525 9781562863678 2004
Talent Development
Association for Training Basics 37579 9781562867515 2010

Talent Development
Association for Training Design & Delivery; Second Edition 22655 9781562864705 2007
Talent Development
Association for Training Design and Delivery 1735 9781562860998 1999

Talent Development
Association for Training Design and Delivery: A Guide for Every 90777 9781562869717 2015
Talent Development Trainer; Training Manager; and Occasional
Trainer; 3rd Edition
Association for Training Design Basics 7091 9781562863487 2003
Talent Development
Association for Training Design Basics; 2nd Edition 97494 9781562869250 2015
Talent Development
Association for Training for Multiple Cultures 34232 9781562867225 2010

Talent Development
Association for Training for Results: Key Tools and Techniques to 1736 9781562861322 2000
Talent Development Sharpen Trainer's Skills
Association for Training From the Heart 1737 9781562861445 2000

Talent Development
Association for Training Games: Simple and Effective Techniques 15670 9781562864514 2006
Talent Development to Engage and Motivate Learners
Association for Training in Virtual Worlds: Training Technology & 25085 9781562865221 2008
Talent Development E-Learning; Vol. 25
Association for Training On the Job 3721 9781562863029 2002

Talent Development
Association for Training Programs: A Compilation of Basic 29194 9781562865559 2008

Talent Development Workplace Learning Programs; Volume 3
Association for Training Triage: Performance-Based Solutions 12579 9781562864095 2005

Talent Development Amid Chaos; Confusion; and Change
Association for Trust In Transition: Navigating Organizational 90789 9781562869243 2014

Talent Development Change
Association for Turning Trainers into Strategic Business Partners 90782 9781607282891 2015
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Association for Twitter for Trainers 45316 9781562868314 2012

Talent Development
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Talent Development Effective Workforce
Association for Use Public Tools for Career Success: Career 15339 9781562864897 2007
Talent Development Planning & Talent Management
Association for Using E-Learning 3722 9781562863098 2002

Talent Development
Association for Using Job Aids 12578 9781562863982 2005

Talent Development
Association for Using Prototyping In Instructional Design 77214 9781562869601 2014

Talent Development
Association for Using Video in E-Learning 58288 9781562868840 2013

Talent Development
Association for Virtual Leadership: Going the Distance to Manage 94315 9781562869021 2013
Talent Development Your Teams
Association for Virtual Training Basics 35568 9781562867027 2010

Talent Development
Association for Winning with New Employee Orientation 9029 9781562863814 2004
Talent Development
Association for WLP Scorecard: Why Learning Matters: A 23494 9781562864781 2007
Talent Development Comprehensive User's Guide
Association for World-Class Selling: New Sales Competencies 31467 9781562865580 2009
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Talent Development
Association for Your Training Questions Answered 39323 9781562867324 2010

Talent Development
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Management Press
Association 199 Ideas: Powerful Marketing Tactics That Sell 42728 9780880343190 2010
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Association Return on Impact: Leadership Strategies for the 45361 9780880343367 2012
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Management Press Associations
Association The Informed Association: A Practical Guide to 58940 9780880343671 2013

Management Press Using Research for Results
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Management Press Workplace Behaviors Are at Their Worst
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Management Press Governance Practices in Member-Serving
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Auerbach 10 Essentials for High Performance Quality in the 46428 9781439876008 2011
Publications 21st Century
Auerbach Agile for Project Managers 74078 9781482244984 2015

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Auerbach Agile Strategy Management: Techniques for 61817 9781466596078 2014

Publications Continuous Alignment and Improvement
Auerbach An Introduction to Corporate and White-Collar 52025 9781439851586 2013

Publications Crime
Auerbach Applying Guiding Principles of Effective Program 52056 9781466587892 2014

Publications Delivery
Auerbach Beyond Knowledge Management: What Every 46426 9781439862506 2011

Publications Leader Should Know
Auerbach Big Data Analytics: A Practical Guide for 74108 9781482234510 2015
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Auerbach Biopharmaceutical Supply Chains: Distribution; 51932 9781439899700 2012

Publications Regulatory; Systems and Structural Changes
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Auerbach Business Analysis for Business Intelligence 47253 9781439858349 2013
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Auerbach Business Continuity Planning: A Project 74081 9781482251784 2016

Publications Management Approach
Auerbach Business Resumption Planning; Second Edition 26404 9780849314599 2009

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Auerbach Business Strategies for the Next-Generation 16424 9780849380358 2007

Publications Network
Auerbach Catastrophic Disaster Planning and Response 36912 9781439841693 2011

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Auerbach Closed-Loop Supply Chains: New Developments 36914 9781420095258 2010

Publications to Improve the Sustainability of Business
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Auerbach Compliance in Today's Global Supply Chain 36919 9781420086218 2011
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Auerbach Corporate Security in the Asia-Pacific Region: 51915 9781439892275 2013

Publications Crisis; Crime; Fraud; and Misconduct
Auerbach Creative; Efficient; and Effective Project 52057 9781466576926 2014
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Auerbach Determining Project Requirements 26418 9781420045024 2008

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Auerbach Determining Project Requirements: Mastering the 47256 9781439896518 2013

Publications BABOK and the CBAP Exam; Second Edition
Auerbach Driving Project; Program; and Portfolio Success: 74100 9781498703284 2016
Publications The Sustainability Wheel
Auerbach Driving Strategy to Execution Using Lean Six 47200 9781439867136 2012
Publications Sigma: A Framework for Creating High
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Auerbach Eaches or Pieces Order Fulfillment; Design; and 16427 9780849335228 2007
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Auerbach Empowering Project Teams: Using Project 61842 9781482217551 2014

Publications Followership to Improve Performance
Auerbach ENOVALE: Unlocking Sustained Innovation 52027 9781466592087 2014

Publications Project Success
Auerbach Enterprise 2.0: Social Networking Tools to 47250 9781439880432 2013

Publications Transform Your Organization
Auerbach Enterprise Business Architecture: The Formal 9702 9780849327889 2005

Publications Link between Strategy and Results
Auerbach Essential Project Management Skills 36931 9781439827161 2010

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Auerbach Ethics and Project Management 46707 9781439852613 2012

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Auerbach Far from the Factory: Lean for the Information Age 36934 9781420094565 2011
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Auerbach Feedback Toolkit: 16 Tools for Better 46708 9781439840931 2011

Publications Communication in the Workplace; Second Edition
Auerbach Food Safety Regulatory Compliance: Catalyst for 51931 9781439849569 2013
Publications a Lean and Sustainable Food Supply Chain
Auerbach From Belief to Knowledge: Achieving and 36935 9781439837344 2011

Publications Sustaining an Adaptive Culture in Organizations
Auerbach From Projects to Programs: A Project Manager's 52038 9781466591813 2014

Publications Journey
Auerbach Gemba Walks for Service Excellence: The Step- 47201 9781439886748 2012
Publications by-Step Guide for Identifying Service Delighters
Auerbach Getting to Standard Work in Healthcare: Using 47202 9781439878507 2013
Publications TWI to Create a Foundation for Quality Care
Auerbach Global Software Development Handbook 16431 9780849393846 2007

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Auerbach Green Project Management 36940 9781439830017 2011

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Auerbach Handbook of Crisis and Emergency Management; 47203 9780849385131 2014

Publications Second Edition
Auerbach Healthcare Informatics: Improving Efficiency and 36941 9781439809785 2010

Publications Productivity
Auerbach Healthcare Kaizen: Engaging Front-Line Staff in 47204 9781439872963 2012

Publications Sustainable Continuous Improvements
Auerbach Hospital Reimbursement: Concepts and Principles 47206 9781439898949 2012

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Auerbach Hospitals & Healthcare Organizations: 47205 9781439879900 2013

Publications Management Strategies; Operational Techniques;
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Auerbach Implementing Program Management: Templates 32106 9781439816059 2010
Publications and Forms Aligned with the Standard for Program
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Auerbach Implementing the Project Management Balanced 36947 9781439827185 2011
Publications Scorecard
Auerbach Implementing TWI: Creating and Managing a 36948 9781439825969 2011

Publications Skills-Based Culture
Auerbach Information and Communication Technologies in 46709 9781439854136 2012

Publications Healthcare
Auerbach Introduction to Supply Chain Management 36955 9781439837528 2011

Publications Technologies; Second Edition
Auerbach Kaizen Workshops for Lean Healthcare 47209 9781439841525 2012

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Auerbach Knowledge Discovery Process and Methods to 74072 9781482212365 2015

Publications Enhance Organizational Performance
Auerbach Knowledge Management and E-Learning 36958 9781439837252 2010

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Auerbach Leadership in Chaordic Organizations 51904 9781420074178 2013

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Auerbach Leadership Principles for Project Success 36959 9781439834619 2011

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Auerbach Leading Effective Virtual Teams: Overcoming 51889 9781466557864 2013
Publications Time and Distance to Achieve Exceptional
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Auerbach Leading the Lean Healthcare Journey: Driving 36942 9781439828656 2011
Publications Culture Change To Increase Value
Auerbach Lean Hospitals: Improving Quality; Patient Safety; 46710 9781439870433 2012
Publications and Employee Engagement; Second Edition
Auerbach Lean Human Resources: Redesigning HR 36962 9781439813065 2011

Publications Processes for a Culture of Continuous
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Auerbach Lean Management System LMS:2012 : A 47262 9781466505377 2013
Publications Framework for Continual Lean Improvement
Auerbach Lean Six Sigma Secrets for the CIO 32098 9781439803790 2010
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Auerbach Lean Supply Chain Management Essentials: A 46711 9781439840825 2011

Publications Framework for Materials Managers
Auerbach Lean Sustainability: Creating Safe; Enduring; and 46712 9781439857168 2011
Publications Profitable Operations
Auerbach Lean-Led Hospital Design: Creating the Efficient 47214 9781439868287 2012
Publications Hospital of the Future
Auerbach Leveraging Lean in Healthcare: Transforming 36909 9781439813850 2011

Publications Your Enterprise into a High Quality Patient Care
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Auerbach Machine-to-Machine Marketing (M3) via 47257 9781439881910 2012
Publications Anonymous Advertising Apps Anywhere Anytime
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Auerbach Making Projects Work: Effective Stakeholder and 61841 9781482206661 2015
Publications Communication Management
Auerbach Managing Country Risk: A Practitioner's Guide to 47216 9781466500471 2012

Publications Effective Cross-Border Risk Analysis
Auerbach Managing Development in a Globalized World: 47217 9781420068375 2012

Publications Concepts; Processes; Institutions
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Auerbach Managing Projects in Trouble: Achieving 46713 9781439852460 2011

Publications Turnaround and Success
Auerbach Managing Security Overseas: Protecting 32121 9781439804674 2010

Publications Employees and Assets in Volatile Regions
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Publications Supply Chains
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Publications Resources Performance
Auerbach One Team on All Levels: Stories from Toyota 46714 9781439860670 2012
Publications Team Members; Second Edition
Auerbach Out of the Present Crisis: Rediscovering 47233 9781466504424 2012

Publications Improvement in the New Economy
Auerbach Performance HUBS: Engaging Teams in Focused 46715 9781439861332 2012

Publications Continuous Improvement
Auerbach PgMP Exam Practice Test & Study Guide; Fourth 64618 9781482201352 2013
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Auerbach PgMP Exam: Practice Test & Study Guide; Third 51891 9781466513624 2012
Auerbach Process Improvement with Electronic Health 47222 9781439872338 2012

Publications Records: A Stepwise Approach to Workflow and
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Auerbach Process-Driven SOA: Patterns for Aligning 47255 9781439889299 2012
Publications Business and IT
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Auerbach Program Management Complexity: A 36982 9781439851111 2011

Publications Competency Model
Auerbach Program Management Leadership: Creating 52055 9781466577091 2014

Publications Successful Team Dynamics
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Auerbach Project Management Concepts; Methods; and 47223 9781466502888 2012

Publications Techniques
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Auerbach Project Management Maturity Model; Second 16452 9780849379451 2007

Auerbach Project Management Recipes for Success 26468 9781420078244 2009
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Auerbach Project Management Theory and Practice 32100 9781439809938 2010

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Auerbach Project Management Tools and Techniques for 36983 9781439816301 2010
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Auerbach Project Planning and Project Success: The 25% 61840 9781482205527 2015
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Auerbach Projects and Complexity 47224 9781466502796 2012

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Auerbach Real Process Improvement Using the CMMI 8769 9780849321092 2004
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Auerbach Reducing Process Costs with Lean; Six Sigma; 47225 9781439887257 2013
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Publications Performance Results from Process Improvement
Auerbach Risk Intelligent Supply Chains: How Leading 47228 9781466504479 2013
Publications Turkish Companies Thrive in the Age of Fragility
Auerbach Risk Management: Concepts and Guidance; Fifth 74084 9781482258455 2015
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Publications Through Emergencies; Violence; and Other
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Auerbach Service Oriented Enterprises 16456 9780849353604 2007
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Auerbach Simple Excellence: Organizing and Aligning the 36993 9781439838457 2010
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Auerbach Stakeholder Engagement: The Game Changer for 61843 9781482230673 2015
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Auerbach Standard Work for Lean Healthcare 46717 9781439837412 2012

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Auerbach Statistical and Machine-Learning Data Mining: 46728 9781439860915 2012

Publications Techniques for Better Predictive Modeling and
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Auerbach Staying Lean: Thriving; Not Just Surviving; 36995 9781439826171 2011
Publications Second Edition
Auerbach Strategic Intelligence: Business Intelligence; 16458 9780849398681 2006

Publications Competitive Intelligence; and Knowledge
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Auerbach Strategic Planning; Execution; and Measurement 52066 9781466567450 2013
Publications (SPEM): A Powerful Tool for CEOs
Auerbach Strategy and Business Process Management: 47251 9781439890233 2012

Publications Techniques for Improving Execution; Adaptability;
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Auerbach Successful Program Management: Complexity 52028 9781466568792 2014
Publications Theory; Communication; and Leadership
Auerbach Superior Customer Value: Strategies for Winning 47230 9781439861288 2012
Publications and Retaining Customers; Third Edition
Auerbach Supply Chain Architecture: A Blueprint for 9701 9781574443578 2005

Publications Networking the Flow of Material; Information; and
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Auerbach Supply Chain Cost Control Using Activity-Based 16459 9780849382154 2007
Auerbach Supply Chain Security: A Comprehensive 52065 9781466511873 2013

Publications Approach
Auerbach Sustainable Program Management 52029 9781466575165 2014

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Auerbach Sustaining Lean in Healthcare: Developing and 46718 9781439840276 2011

Publications Engaging Physician Leadership
Auerbach Team Planning for Project Managers and 47231 9781439855430 2013
Publications Business Analysts
Auerbach The 12 Pillars of Project Excellence: A Lean 46719 9781439849125 2012

Publications Approach to Improving Project Results
Auerbach The 12 Principles of Manufacturing Excellence: A 46720 9781439876046 2011

Publications Leader's Guide to Achieving and Sustaining
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Auerbach The A3 Workbook: Unlock Your Problem-Solving 37001 9781439834893 2011
Publications Mind
Auerbach The Art of Agile Practice: A Composite Approach 47232 9781439851180 2013
Publications for Projects and Organizations
Auerbach The Basics of Project Evaluation and Lessons 46721 9781439872468 2012
Publications Learned
Auerbach The Basics of Self-Balancing Processes: True 47229 9781439819654 2012

Publications Lean Continuous Flow
Auerbach The Complete Project Management Methodology 30494 9781439801543 2010

Publications and Toolkit
Auerbach The Complete Project Management Office 7363 9780849321733 2004

Publications Handbook
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Auerbach The Exchange: A Bold and Proven Approach to 46722 9781439852989 2011
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Auerbach The Four Stages of Highly Effective Crisis 36923 9781439853733 2011
Publications Management: How to Manage the Media in the
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Auerbach The Future of Lean Sigma Thinking in a Changing 46723 9781439851029 2011
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Auerbach The Insider's Guide to Outsourcing Risks and 16463 9780849370175 2006
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Auerbach The Mastery of Innovation: A Field Guide to Lean 47235 9781439877029 2013
Publications Product Development
Auerbach The New Triple Constraints for Sustainable 47236 9781466505186 2013
Publications Projects; Programs; and Portfolios
Auerbach The Organizational Alignment Handbook: A 46724 9781439877326 2012

Publications Catalyst for Performance Acceleration
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Auerbach The PMP Certification Exam Study Guide 47239 9781466503830 2012
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Auerbach The Practical Guide to HIPAA Privacy and 7361 9780849319532 2004
Publications Security Compliance
Auerbach The Practical Guide to HIPAA Privacy and 47252 9781439855584 2015
Publications Security Compliance; Second Edition
Auerbach The Project Manager's Communication Toolkit 37004 9781439809952 2010

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Auerbach The Psychology of Lean Improvements: Why 47240 9781439878798 2012

Publications Organizations Must Overcome Resistance and
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Auerbach The Right Choice: Using Theory of Constraints for 47241 9781439886212 2012
Publications Effective Leadership
Auerbach The Self-Made Program Leader: Taking Charge in 74076 9781482233131 2016
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Auerbach The Seven Kata—Toyota Kata; TWI; and Lean 47213 9781439880777 2012
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Publications Based Project Leadership
Auerbach The Strategic Project Leader: Mastering Service- 61816 9781466599772 2015
Publications Based Project Leadership; Second Edition
Auerbach The Strategic Project Office; Second Edition 37006 9781439838129 2011
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Auerbach The Supply Chain in Manufacturing; Distribution; 37007 9781420079456 2011

Publications and Transportation: Modeling; Optimization; and
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Auerbach The Toyota Kaizen Continuum: A Practical Guide 46725 9781439846049 2012
Publications to Implementing Lean
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Publications Practitioner's Guide to Creating and Sustaining
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Auerbach Total Quality Management for Project 47244 9781439885055 2013
Auerbach Trade Secret Theft; Industrial Espionage; and the 52034 9781439899380 2014
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Publications Management: Integrating Strategy; People;
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Auerbach Unleashing the Power of 3P: The Key to 47245 9781439886120 2013
Publications Breakthrough Improvement
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Auerbach Value Engineering Synergies with Lean Six 47248 9781466502017 2012
Publications Sigma: Combining Methodologies for Enhanced
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Auerbach Your Customers' Perception of Quality: What it 46726 9781439845813 2011
Publications Means to Your Bottom Line and How to Control It
Axiom Press Bering Guides: Business Travel in Austria 7115 9781931694674 2003
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Axiom Press Bering Guides: Business Travel in Saudi Arabia 7130 9781931694827 2003
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B2 Baked In: Creating Products and Business That 33321 9781932841466 2009
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B2 I; Steve: Steve Jobs In His Own Words 43924 9781932841664 2011
B2 Impatient Optimist: Bill Gates in His Own Words 49827 9781932841718 2012
B2 It Pays to be Paranoid: Securing Business 24915 9781932841022 2005

Success by Preparing for the Worst
B2 Lasting Contribution: How to Think; Plan; and Act 24921 9781932841299 2007
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Politics in a Crisis-Driven World
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Domestic and International Business Travel;
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Eliminating Office Drama and Creating Positive
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the Economy; the Environment; and Your Soul
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Struggle For Internet Freedom
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Use Science to Read the Early-Warning Signs
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Basic Books The Design of Everyday Things; Revised and 59487 9780465050659 2013
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Forces That Govern Life and Business in the
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Wealth and Power to the East
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That the Facts Aren't the Facts; Experts Are
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Error for Business; Politics; and Society
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Infatuation With New Technologies
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What it Means for the World
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Through Innovation; Fourth Edition
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Lessons from Alexander the Great; Julius Caesar;
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Modelling; Second Edition
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for Success
BCS Business Analysis Techniques: 99 Essential 75456 9781780172736 2014

Tools for Success; Second Edition
BCS Business Analysis; Second Edition 41313 9781906124618 2010
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BCS Master the Moment: Fifty CEOs Teach You the 40205 9781906124731 2010
Secrets of Time Management
BCS NLP for Project Managers: Make Things Happen 41949 9781906124687 2011
with Neuro-Linguistic Programming
BCS The Human Touch: Personal Skills for 50773 9781906124915 2012
Professional Success
BCS Working the Crowd: Social Media Marketing for 38030 9781906124717 2010
Business
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Business; Second Edition
BenBella Books ABLE!: How One Company's Extraordinary 87313 9781932100440 2005
Workforce Changed the Way We Look at
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Success with the Team You Have - Winners;
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Power to Adapt Can Change Your Life
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Connected and Serving Others Will Help You
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People Make All the Difference and the 6
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B2B Enterprise Software; Hardware or Services:
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Coaching for Business and Sport
Bennion Kearny The 7 Master Moves of Success 106890 9781909125599 2014
Bennion Kearny What Business Can Learn from Sport Psychology: 89488 9781909125346 2014
Ten Lessons for Peak Professional Performance
Bernan Press A Guide to Successful Consulting: With Forms; 75460 9781605907291 2012
Letters and Checklists
Bernan Press Plan to Succeed: A Guide to Strategic Planning 75471 9781605907277 2012
Bernan Press Principles and Practices of Professional 75470 9781605907215 2011

Consulting
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Publishers Loyalty When Things Go Wrong; Second Edition
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Publishers about Creativity and Courage; 4th Edition
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Publishers
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Publishers Backfire and What to Do Instead
Berrett-Koehler Accidental Genius: Using Writing to Generate 41239 9781605095257 2010

Publishers Your Best Ideas; Insight; and Content; Second
Edition
Berrett-Koehler Accountability: Freedom and Responsibility 5765 9781576751831 2002
Publishers Without Control
Berrett-Koehler Action Inquiry: The Secret of Timely and 7321 9781576752647 2004
Publishers Transforming Leadership
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Berrett-Koehler Agenda for a New Economy: From Phantom 31821 9781605092898 2009
Publishers Wealth To Real Wealth
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Publishers Diagnosing Organizations and Documenting
Workplace Expertise; 2nd Edition
Berrett-Koehler Appreciative Inquiry Handbook: For Leaders Of 36089 9781576754931 2008
Publishers Change; Second Edition
Berrett-Koehler Appreciative Inquiry: A Positive Revolution in 11869 9781576753569 2005

Publishers Change
Berrett-Koehler Appreciative Intelligence: Seeing the Mighty Oak 12988 9781576753538 2006
Publishers in the Acorn
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Berrett-Koehler Authentic Conversations: Moving from 28371 9781576755952 2008

Publishers Manipulation to Truth and Commitment
Berrett-Koehler Be a Sales Superstar: 21 Great Ways to Sell 6983 9781576751756 2002

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Berrett-Koehler Be BIG: Step Up; Step Out; Be Bold: Daring to Do 28369 9781576754528 2008
Publishers Our Best Work Together
Berrett-Koehler Be the Best Bad Presenter Ever: Break the Rules; 62380 9781626560475 2014
Publishers Make Mistakes; and Win Them Over
Berrett-Koehler Be the Hero: Three Powerful Ways to Overcome 31830 9781605090009 2009
Publishers Challenges in Work and Life
Berrett-Koehler Be Your Own Brand: A Breakthrough Formula for 6979 9781576751411 2002
Publishers Standing Out from the Crowd
Berrett-Koehler Be Your Own Brand: Achieve More of What You 41249 9781605098104 2011
Publishers Want by Being More of What You Are; Second
Edition; Updated and Expanded
Berrett-Koehler Boards That Excel: Candid Insights & Practical 69609 9781626562226 2014
Publishers Advice for Directors
Berrett-Koehler Bootstrap Leadership: 50 Ways to Break Out; 36081 9781605093451 2010
Publishers Take Charge; and Move Up
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Publishers Edge
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Publishers Woman's Guide to Claiming a Life of Passion;
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Berrett-Koehler Bridging the Values Gap: How Authentic 78491 9781609949563 2015
Publishers Organizations Bring Values to Life
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Publishers Customers
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Berrett-Koehler Career Intelligence 6980 9781576750483 1998

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Berrett-Koehler Change Your Questions; Change Your Life: 10 31825 9781576756003 2009
Publishers Powerful Tools for Life and Work
Publishers Powerful Tools for Leadership; Coaching; and
Life; Third Edition
Publishers Powerful Tools for Life and Work
Berrett-Koehler Changing Business from the Inside Out: A 46502 9781609946401 2012
Publishers Treehugger’s Guide to Working in Corporations
Berrett-Koehler Changing How the World Does Business: FedEx’s 14066 9781576754139 2006
Publishers Incredible Journey to Success: The Inside Story
Berrett-Koehler Chess Not Checkers: Elevate Your Leadership 78484 9781626563940 2015
Publishers Game
Berrett-Koehler Claiming Your Place at the Fire: Living the 9448 9781576752975 2004
Publishers Second Half of Your Life on Purpose
Berrett-Koehler Co-Active Leadership: Five Ways to Lead 92006 9781626564565 2015

Publishers
Berrett-Koehler Collaborating for Change: Appreciative Inquiry 4605 9781583760444 1999

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Publishers Hard Problems
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Publishers Biggest Difference
Berrett-Koehler Corporate Creativity: How Innovation and 1920 9781576750490 1998

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Publishers Boost Performance; and Get Results
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Publishers Results
Berrett-Koehler Covert Processes at Work: Managing the Five 14067 9781576754153 2006
Publishers Hidden Dimensions of Organizational Change
Berrett-Koehler Creating Leaderful Organizations: How To Bring 5769 9781576752333 2003

Publishers Out Leadership in Everyone
Berrett-Koehler Cultural Intelligence: Living and Working Globally; 31835 9781576756256 2009
Publishers Second Edition
Berrett-Koehler Cultural Intelligence: People Skills for Global 7318 9781576752562 2004
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Berrett-Koehler Dare to Serve: How to Drive Superior Results by 73951 9781626562356 2015
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Berrett-Koehler Dealing with the Tough Stuff: Practical Wisdom 36092 9781576756652 2009
Publishers For Running A Values-Driven Business
Berrett-Koehler Developing Competency to Manage Diversity: 9453 9781881052968 1997

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Berrett-Koehler Dialogic Organization Development: The Theory 78488 9781626564046 2015

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Publishers Principles for Leading Meetings That Matter
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Publishers Firms are Transforming Their Futures
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Publishers Firms are Transforming Their Futures; Second
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Publishers Use; and Organizational Impact
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Publishers Economy in a World of Finite Resources
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Berrett-Koehler Evaluating Training Programs: The Four Levels; 1914 9781576750421 1998
Berrett-Koehler Evaluating Training Programs: The Four Levels; 11864 9781576753484 2006
Publishers Third Edition
Berrett-Koehler Executive Coaching for Results: The Definitive 23123 9781576754481 2007
Publishers Guide To Developing Organizational Leaders
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Publishers Could Be Your Biggest Problem
Berrett-Koehler Find Your Balance Point: Clarify Your Priorities; 92009 9781626565722 2015
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Publishers Time
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Publishers You Ever Dreamed Possible
Berrett-Koehler Formula 2+2: The Simple Solution for Successful 9440 9781576753101 2004
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Berrett-Koehler Foundations of Human Resource Development; 31822 9781576754962 2009

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Publishers in Your Work and Your Life; Second Edition
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Publishers Room for Vision; Commitment; and Action; Third
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Publishers in the Present
Berrett-Koehler Getting Things Done When You Are Not in 2942 9781576751725 2001
Publishers Charge; Second Edition
Berrett-Koehler Getting to Resolution: Turning Conflict Into 31838 9781576757710 2009

Publishers Collaboration; Second Edition
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Berrett-Koehler Go Team!: Take Your Team to the Next Level 30768 9781576754474 2007
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Berrett-Koehler Hire and Keep the Best People: 21 Practical and 2956 9781576751695 2001
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Publishers to Build Consensus; Solve Problems; and Make
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Publishers With Limited Resources And Unlimited Vision
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Publishers Live as Mice in Someone Else's Maze
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Publishers Management Consultants Are the Problem; Not
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Berrett-Koehler Implementing the Four Levels: A Practical Guide 23122 9781576754542 2007
Publishers for Effective Evaluation of Training Programs
Berrett-Koehler In Their Own Hands: How Savings Groups Are 73947 9781626562189 2014
Publishers Revolutionizing Development
Berrett-Koehler Infinite Possibility: Creating Customer Value on 42614 9781605095639 2011

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Publishers Greatest Business Case for Compassion
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Berrett-Koehler Intrapreneuring in Action: A Handbook for 6981 9781576750612 1999

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Berrett-Koehler Intrinsic Motivation at Work: Building Energy & 1911 9781576750872 2000
Publishers Commitment
Berrett-Koehler Intrinsic Motivation at Work: What Really Drives 31823 9781576755679 2009
Publishers Employee Engagement
Berrett-Koehler It's the Way You Say It: Becoming Articulate; 50064 9781609947439 2013
Publishers Well-Spoken; and Clear
Berrett-Koehler Just Good Business: The Strategic Guide to 28376 9781576754412 2008
Publishers Aligning Corporate Responsibility and Brand
Berrett-Koehler Kiss That Frog!: 12 Great Ways to Turn Negatives 46490 9781609942809 2012
Publishers into Positives in Your Life and Work
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Publishers Skills That Overturn Convention
Berrett-Koehler Leaders Make the Future: Ten New Leadership 31824 9781605090023 2009
Publishers Skills for an Uncertain World
Berrett-Koehler Leaders Make the Future: Ten New Leadership 46489 9781609944872 2012
Publishers Skills for an Uncertain World; Second Edition
Berrett-Koehler Leadership and Self-Deception: Getting Out of the 1908 9781576750940 2000
Publishers Box
Berrett-Koehler Leadership and Self-Deception: Getting Out of the 43921 9781576759776 2010
Publishers Box; Second Edition
Berrett-Koehler Leadership and the Art of Struggle: How Great 50061 9781609946449 2013
Publishers Leaders Grow through Challenge and Adversity
Berrett-Koehler Leadership and the New Science: Discovering 1907 9781576750551 1999
Publishers Order in a Chaotic World
Berrett-Koehler Leadership and the New Science: Discovering 14065 9781576753446 2006
Publishers Order in a Chaotic World; Third Edition
Berrett-Koehler Leadership for a Fractured World: How to Cross 78494 9781626562653 2015
Publishers Boundaries; Build Bridges; and Lead Change
Berrett-Koehler Leadership from the Inside Out: Becoming a 28367 9781576755990 2008
Publishers Leader for Life; Second Edition
Berrett-Koehler Leadership that Matters: The Critical Factors for 9455 9781576751930 2003
Publishers Making a Difference in People's Lives and
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Berrett-Koehler Leading Continuous Change: Navigating Churn in 92005 9781626564411 2015
Publishers the Real World
Berrett-Koehler Leading from the Emerging Future: From Ego- 56108 9781605099262 2013
Publishers System to Eco-System Economies
Berrett-Koehler Leading in Turbulent Times 36076 9781605095400 2010

Publishers
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Publishers Guide: Preparing for and Dealing with the Human
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Berrett-Koehler Lean and Green: Profit for Your Workplace and 2950 9781576751701 2001
Publishers the Environment
Berrett-Koehler Leapfrogging: Harness the Power of Surprise for 46495 9781609944940 2012
Publishers Business Breakthroughs
Berrett-Koehler Learning from Leonardo: Decoding the Notebooks 56088 9781609949891 2013
Publishers of a Genius
Berrett-Koehler Let's Stop Meeting Like This: Tools to Save Time 69610 9781626560819 2014
Publishers and Get More Done
Berrett-Koehler Lift: Becoming a Positive Force in Any Situation 42590 9781576754443 2009
Publishers
Berrett-Koehler Lift: The Fundamental State of Leadership; 92003 9781626564015 2015

Berrett-Koehler Living in More Than One World: How Peter 31832 9781576759684 2009
Publishers Drucker's Wisdom Can Inspire and Transform
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Berrett-Koehler Love ‘Em Or Lose ‘Em: Getting Good People To 18597 9781576753279 2005
Publishers Stay
Berrett-Koehler Love 'Em or Lose 'Em: Getting Good People to 1905 9781576750735 1999
Publishers Stay
Publishers Stay; Fifth Edition
Publishers Stay; Fourth Edition
Berrett-Koehler Love It; Don't Leave It: 26 Ways to Get What You 7615 9781576752500 2003
Publishers Want at Work
Berrett-Koehler Macroshift: Navigating the Transformation to a 2952 9781576751633 2001

Publishers Sustainable World
Berrett-Koehler Magnetic Service 6975 9781576752364 2003

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Berrett-Koehler Make an Ethical Difference: Tools for Better 56089 9781609949112 2013
Publishers Action
Berrett-Koehler Make Talent Your Business: How Exceptional 42897 9781605099316 2011
Publishers Managers Develop People While Getting Results
Berrett-Koehler Make Their Day!: Employee Recognition that 31827 9781576756010 2009
Publishers Works; Proven Ways to Boost Morale;
Productivity; and Profits; Second Edition; Revised
and Expanded
Berrett-Koehler Making Sustainability Work: Best Practices in 23478 9781576754863 2008
Publishers Managing and Measuring Corporate Social;
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Berrett-Koehler Making Sustainability Work: Best Practices in 58351 9781609949938 2014
Publishers Managing and Measuring Corporate Social;
Environmental; and Economic Impacts; 2nd
Edition
Berrett-Koehler Managers as Facilitators: A Practical Guide to 4621 9781576750544 1999
Publishers Getting Work Done in a Changing Workplace
Berrett-Koehler Managers as Mentors: Building Partnerships for 4602 9781576751428 2002

Publishers Learning ; Second Edition
Berrett-Koehler Managers as Mentors: Building Partnerships for 53516 9781609947101 2013

Publishers Learning; Third Edition; Revised and Expanded
Berrett-Koehler Managers not MBAs: A Hard Look at the Soft 7319 9781576752753 2004
Publishers Practice of Managing and Management
Development
Berrett-Koehler Managing By Values 2944 9781576750070 1997
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Berrett-Koehler Managing for People Who Hate Managing: Be a 46500 9781609945732 2012
Publishers Success by Being Yourself
Berrett-Koehler Managing Hispanic and Latino Employees: A 36075 9781576759455 2010

Publishers Guide to Hiring; Training; Motivating; Supervising;
and Supporting the Fastest Growing Workforce
Group
Berrett-Koehler Marketing that Matters: Practices To Profit Your 14063 9781576753835 2006
Publishers Business And Change The World
Berrett-Koehler Mastering the New Media Landscape: Embrace 104340 9781626565807 2016
Publishers the Micromedia Mindset
Berrett-Koehler Mayday!: Asking for Help in Times of Need 18604 9781576754511 2007
Publishers
Berrett-Koehler Mission; Inc.: The Practitioner’s Guide To Social 28377 9781576754795 2009
Publishers Enterprise
Berrett-Koehler Moral Capitalism: Reconciling Private Interest with 6985 9781576752579 2003
Publishers the Public Good
Berrett-Koehler More Than Money: Questions Every MBA Needs 28374 9781576756560 2008
Publishers to Answer
Berrett-Koehler Mother Theresa; CEO: Unexpected Principles for 42899 9781605099514 2011
Publishers Practical Leadership
Berrett-Koehler Moving from Training to Performance: A Practical 4619 9781576750391 1998

Publishers Guidebook
Berrett-Koehler My Way or the Highway: The Micromanagement 9442 9781576752968 2004

Publishers Survival Guide
Berrett-Koehler Networking For People Who Hate Networking: A 41240 9781605095226 2010
Publishers Field Guide For Introverts; The Overwhelmed;
And The Under Connected
Berrett-Koehler One from Many: VISA and the Rise of Chaordic 42592 9781576753323 2005
Publishers Organization
Berrett-Koehler Open Space Technology: A User's Guide; Second 14059 9781576750247 1997
Publishers Edition
Berrett-Koehler Opening Doors to Teamwork and Collaboration 53394 9781609947989 2013

Publishers
Berrett-Koehler Organization Development: Principles; Processes; 11865 9781576753132 2006

Publishers Performance
Berrett-Koehler Our Common Wealth: The Hidden Economy that 54128 9781609948337 2013
Publishers Makes Everything Else Work
Berrett-Koehler Outsmart Waste: The Modern Idea of Garbage 58350 9781626560246 2014
Publishers and How to Think Our Way Out of It
Berrett-Koehler Overfished Ocean Strategy: Powering Up 62383 9781609949648 2014

Publishers Innovation for a Resource-Deprived World
Berrett-Koehler Owning Our Future: The Emerging Ownership 46487 9781605093109 2012
Publishers Revolution
Berrett-Koehler Peer-to-Peer Leadership: Why the Network is the 58357 9781609947477 2014
Publishers Leader
Berrett-Koehler PeopleSmart: Developing Your Interpersonal 1912 9781576750919 2000
Publishers Intelligence
Berrett-Koehler Performance Consulting: A Practical Guide for HR 23481 9781576754351 2008

Publishers and Learning Professionals; Second Edition;
Revised and Updated
Berrett-Koehler Performance Consulting: A Strategic Process to 78489 9781626562295 2015
Publishers Improve; Measure; and Sustain Organizational
Results; 3rd Edition
Berrett-Koehler Performance Consulting: Moving Beyond Training 1913 9781881052845 1996
Publishers
Berrett-Koehler Perseverance 41241 9781605098203 2010

Publishers
Berrett-Koehler Positive Leadership: Strategies for Extraordinary 28368 9781576756027 2008

Berrett-Koehler Positive Leadership: Strategies for Extraordinary 46499 9781609945664 2012

Publishers Performance; Second Edition
Berrett-Koehler Positive Organizational Scholarship: Foundations 6976 9781576752326 2003

Publishers of a New Discipline
Berrett-Koehler Power Through Partnership: How Women Lead 73140 9781626561588 2014
Publishers Better Together
Berrett-Koehler Practicing Positive Leadership: Tools and 56085 9781609949723 2013

Publishers Techniques that Create Extraordinary Results
Berrett-Koehler Predictive Evaluation: Ensuring Training Delivers 41248 9781605098241 2011

Publishers Business and Organizational Results
Berrett-Koehler Prisoners of Our Thoughts: Victor Frankl's 9450 9781576752883 2004

Publishers Principles at Work
Berrett-Koehler Prisoners of Our Thoughts: Viktor Frankl’s 36087 9781605095240 2010

Publishers Principles for Discovering Meaning in Life and
Work; Second Edition; Revised and Updated
Berrett-Koehler Profit Building: Cutting Costs Without Cutting 4614 9781576751084 2000
Publishers People
Berrett-Koehler Putting Our Differences to Work: The Fastest Way 23477 9781576754993 2008
Publishers to Innovation; Leadership; and High Performance
Berrett-Koehler Quiet Influence: The Introvert's Guide to Making a 53391 9781609945626 2013
Publishers Difference
Berrett-Koehler Real Leadership: Helping People and 11862 9781576753439 2005

Publishers Organizations Face their Toughest Challenges
Berrett-Koehler Rebuilding Trust in the Workplace: Seven Steps 41244 9781605093727 2010
Publishers to Renew Confidence; Commitment; and Energy
Berrett-Koehler Repacking Your Bags 46498 9781609945497 2012
Publishers
Berrett-Koehler Research in Organizations: Foundations and 11859 9781576753149 2005

Publishers Methods of Inquiry
Berrett-Koehler Responsible Restructuring: Creative and 4604 9781576751299 2002

Publishers Profitable Alternatives to Layoffs
Berrett-Koehler Results: How to Assess Performance; Learning; 1922 9781576750445 1999

Publishers and Perceptions in Organizations
Berrett-Koehler Running Training Like a Business: Delivering 1919 9781576750599 1999

Publishers Unmistakable Value
Berrett-Koehler Salsa; Soul; and Spirit: Leadership for a 23119 9781576754320 2007
Publishers Multicultural Age
Berrett-Koehler Salsa; Soul; and Spirit: Leadership for a 46503 9781609941178 2012
Publishers Multicultural Age; Second Edition
Berrett-Koehler Scenario Planning in Organizations: How to 41251 9781605094137 2011

Publishers Create; Use; and Assess Scenarios
Berrett-Koehler Seeing Red Cars: Driving Yourself; Your Team; 40385 9781605097275 2011
Publishers and Your Organization to a Positive Future
Berrett-Koehler Seeing Systems: Unlocking the Mysteries of 23121 9781576754559 2007

Publishers Organizational Life
Berrett-Koehler Share This!: How You Will Change the World with 36084 9781605094168 2010
Publishers Social Networking
Berrett-Koehler Show Me the Money: How to Determine ROI in 18609 9781576753996 2007
Publishers People; Projects; and Programs
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Publishers
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Publishers Time
Berrett-Koehler Smart Videoconferencing: New Habits for Virtual 4601 9781576751923 2002
Publishers Meetings
Berrett-Koehler So Far from Home: Lost and Found in Our Brave 46497 9781609945367 2012
Publishers New World
Berrett-Koehler Solving Tough Problems: An Open Way of 9445 9781576752937 2004

Publishers Talking; Listening; and Creating New Realities
Berrett-Koehler Source: The Inner Path of Knowledge Creation 42613 9781576759042 2012
Publishers
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Publishers
Berrett-Koehler Speechless: The Erosion of Free Expression in 23120 9781576753972 2007

Publishers the American Workplace
Berrett-Koehler Stakeholder Theory and Organizational Ethics 6977 9781576752685 2003

Publishers
Berrett-Koehler Standing in the Fire: Leading High-Heat Meetings 36077 9781576759707 2010
Publishers With Calm; Clarity; And Courage
Berrett-Koehler Stepping Up: How Taking Responsibility Changes 44816 9781609940577 2012
Publishers Everything
Berrett-Koehler Stewardship: Choosing Service over Self-Interest 2945 9781881052289 1993

Publishers
Berrett-Koehler Stewardship: Choosing Service Over Self- 53517 9781609948221 2013

Publishers Interest; Second Edition
Berrett-Koehler Strategic Analytics: Advancing Strategy Execution 92001 9781626560550 2015

Publishers and Organizational Effectiveness
Berrett-Koehler Strategic Business Partner: Aligning People 9451 9781576752838 2005

Publishers Strategies with Business Goals
Berrett-Koehler Structured On-the-Job Training: Unleashing 42593 9781576752425 2003

Publishers Employee Expertise in the Workplace; Second
Edition
Berrett-Koehler Supply Chain Optimization: Building the Strongest 4617 9781881052937 1996
Publishers Total Business Network
Berrett-Koehler Take Charge of Your Talent: Three Keys to 50062 9781609947231 2013
Publishers Thriving in Your Career; Organization; and Life
Berrett-Koehler Teamwork is an Individual Skill: Getting Your 4599 9781576751558 2001

Publishers Work Done When Sharing Responsibility
Berrett-Koehler Telling Training's Story: Evaluation Made Simple; 12991 9781576751862 2006
Publishers Credible; and Effective
Berrett-Koehler Ten Thousand Horses: How Leaders Harness 18608 9781576754504 2007
Publishers Raw Potential For Extraordinary Results
Berrett-Koehler Terms of Engagement: Changing the Way We 1909 9781576750841 2000

Publishers Change Organizations
Berrett-Koehler Terms of Engagement: New Ways of Leading and 41245 9781605094472 2010
Publishers Changing Organizations; Second Edition
Berrett-Koehler The 100 Absolutely Unbreakable Laws of 1906 9781576751077 2000

Publishers Business Success
Berrett-Koehler The 3 Gaps: Are You Making a Difference? 104336 9781626566620 2015
Publishers
Berrett-Koehler The 3 Keys to Empowerment: Release the Power 1910 9781576750605 1999
Publishers Within People for Astonishing Results
Berrett-Koehler The 4-Dimensional Manager: DiSC Strategies for 5771 9781576751350 2002
Publishers Managing Different People in the Best Ways
Berrett-Koehler The 8 Dimensions of Leadership: DiSC Strategies 42900 9781605099552 2011

Publishers for Becoming a Better Leader
Berrett-Koehler The Anatomy of Peace: Resolving The Heart Of 36088 9781576755846 2008
Publishers Conflict
Berrett-Koehler The Answer to How is Yes: Acting on What 4603 9781576751688 2002
Publishers Matters
Berrett-Koehler The Appreciative Inquiry Summit: A Practitioner's 42594 9781576752487 2003

Publishers Guide for Leading Large-Group Change
Berrett-Koehler The Art of Business: Make All Your Work a Work 9444 9781576753026 2005
Publishers of Art
Berrett-Koehler The Art of Convening: Authentic Engagement in 40386 9781605096681 2011

Publishers Meetings; Gatherings; and Conversations
Berrett-Koehler The Art of Insight: How to Have More AHA! 54127 9781609948092 2013
Publishers Moments
Berrett-Koehler The Art of Quantum Planning: Lessons from 31833 9781605092652 2009
Publishers Quantum Physics for Breakthrough Strategy;
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Berrett-Koehler The B Corp Handbook: How to Use Business as a 73949 9781626560437 2014
Publishers Force for Good
Berrett-Koehler The Beauty of the Beast: Breathing New Life into 1918 9781576750933 2000
Publishers Organizations
Berrett-Koehler The Big Investment Lie: What Your Financial 18601 9781576754078 2007
Publishers Advisor Doesn't Want You to Know
Berrett-Koehler The Book of Agreement: 10 Essential Elements 4613 9781576751794 2002

Publishers for Getting the Results You Want
Berrett-Koehler The Business Solution to Poverty: Designing 56083 9781609940775 2013

Publishers Products and Services for Three Billion New
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Berrett-Koehler The Change Cycle: How People Can Survive and 23479 9781576754986 2008
Publishers Thrive in Organizational Change
Berrett-Koehler The Change Handbook; The Definitive Resource 14068 9781576753798 2007
Publishers on Today's Best Methods for Engaging Whole
Systems; Second Edition
Berrett-Koehler The Change Handbook: Group Methods for 1915 9781576750582 1999
Publishers Shaping the Future
Berrett-Koehler The Circle Way: A Leader in Every Chair 36078 9781605092560 2010
Publishers
Berrett-Koehler The Compromise Trap: How to Thrive at Work 31836 9781576755761 2009
Publishers Without Selling Your Soul
Berrett-Koehler The Confidence Myth: Why Women Undervalue 73950 9781626562028 2015
Publishers Their Skills and How to Get Over It
Berrett-Koehler The Connect Effect: Building Strong Personal; 23124 9781576754627 2008
Publishers Professional; and Virtual Networks
Berrett-Koehler The Courageous Follower: Standing Up to & for 5763 9781576752470 2003
Publishers Our Leaders; Second Edition
Berrett-Koehler The Courageous Follower: Standing Up To & For 31837 9781605092737 2009
Publishers Our Leaders; Third Edition
Berrett-Koehler The Daily Edge: Simple Strategies to Increase 92011 9781626565951 2015
Publishers Efficiency and Make an Impact Every Day
Berrett-Koehler The Disciplined Leader: Keeping the Focus on 78492 9781626563254 2015
Publishers What Really Matters: 52 Concise; Powerful
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Berrett-Koehler The Discomfort Zone: How Leaders Turn Difficult 73948 9781626560659 2014
Publishers Conversations Into Breakthroughs
Berrett-Koehler The Divine Right of Capital: Dethroning the 5764 9781576752371 2003
Publishers Corporate Aristocracy
Berrett-Koehler The Empress Has No Clothes: Conquering Self- 54133 9781609946364 2013
Publishers Doubt to Embrace Success
Berrett-Koehler The End of Diversity As We Know It: Why 42619 9781605093437 2011
Publishers Diversity Efforts Fail and How Leveraging
Difference Can Succeed
Berrett-Koehler The Female Vision: Women’s Real Power at Work 36082 9781576753828 2010
Publishers
Berrett-Koehler The Five Secrets You Must Discover Before You 23473 9781576754757 2008
Publishers Die
Berrett-Koehler The Four Conversations: Daily Communication 31834 9781576759202 2009

Publishers That Gets Results
Berrett-Koehler The Genius of Opposites: How Introverts and 92002 9781626563056 2016
Publishers Extroverts Achieve Extraordinary Results
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Berrett-Koehler The Greater Goal: Connecting Purpose and 44814 9781609942885 2012
Berrett-Koehler The Hamster Revolution for Meetings: How to 42595 9781605090078 2009
Publishers Meet Less and Get More Done
Berrett-Koehler The Hamster Revolution: How to Manage Your 18605 9781576754375 2007
Publishers Email Before it Manages You
Berrett-Koehler The Heart of Leadership: Becoming a Leader 56086 9781609949600 2013

Publishers People Want to Follow
Berrett-Koehler The Idea-Driven Organization: Unlocking the 62384 9781626561236 2014

Publishers Power in Bottom-Up Ideas
Berrett-Koehler The Improvisation Edge: Secrets to Building Trust 41252 9781605095851 2011
Publishers and Radical Collaboration at Work
Berrett-Koehler The Inclusion Breakthrough: Unleashing the Real 5767 9781576751398 2002
Publishers Power of Diversity
Berrett-Koehler The Influence Edge: How to Persuade Others to 2957 9781583761564 2000
Publishers Help You Achieve Your Goals
Berrett-Koehler The Inner Work of Work: Contributing to Your 18599 9781583761557 2000
Publishers Company’s Success
Berrett-Koehler The Inner Work of Work: Getting Along with 18600 9781583761540 2000
Publishers Others
Berrett-Koehler The Innovation Paradox: Why Good Businesses 62377 9781609945534 2014
Publishers Kill Breakthroughs and How they can Change
Berrett-Koehler The Introverted Leader: Building on Your Quiet 31826 9781576755778 2009
Publishers Strength
Berrett-Koehler The Knowledge Engine: How to Create Fast 4600 9781576751046 2001
Publishers Cycles of Knowledge-to-Performance and
Performance-to-Knowledge
Berrett-Koehler The Laws of Lifetime Growth: Always Make Your 11860 9781576753354 2006
Publishers Future Bigger Than Your Past
Berrett-Koehler The Leadership Capital Index: Realizing the 92012 9781626565999 2015
Publishers Market Value of Leadership
Berrett-Koehler The Leadership Wisdom of Jesus: Practical 11868 9781576753507 2005

Publishers Lessons for Today; Second Edition; Revised and
Expanded
Berrett-Koehler The Moral Advantage: How to Succeed in 9443 9781576752067 2004
Publishers Business by Doing the Right Thing
Berrett-Koehler The Multicultural Mind: Unleashing the Hidden 104339 9781626561014 2016
Publishers Force for Innovation in Your Organization
Berrett-Koehler The New Entrepreneurial Leader: Developing 42618 9781605093444 2011

Publishers Leaders Who Shape Social and Economic
Opportunity
Berrett-Koehler The New Organizational Wealth: Managing & 1917 9781576750148 1997
Publishers Measuring Knowledge-Based Assets
Berrett-Koehler The New Rules of Green Marketing: Strategies; 41250 9781605098661 2011
Publishers Tools; and Inspiration for Sustainable Branding
Berrett-Koehler The New Why Teams Don't Work: What Goes 4618 9781576751107 2000
Publishers Wrong and How to Make it Right
Berrett-Koehler The Nonverbal Advantage: Secrets and Science 23476 9781576754924 2008
Publishers of Body Language at Work
Berrett-Koehler The One-Minute Negotiator: Simple Steps to 36085 9781605095868 2010

Publishers Reach Better Agreements
Berrett-Koehler The Pause Principle: Step Back to Lead Forward 46496 9781609945329 2012
Publishers
Berrett-Koehler The Pebble and the Avalanche: How Taking 11863 9781576752944 2005
Publishers Things Apart Creates Revolutions
Berrett-Koehler The Peon Book: How to Manage Us 7320 9781576752852 2004

Publishers
Berrett-Koehler The Positive Organization: Breaking Free from 92007 9781626565623 2015
Publishers Conventional Cultures; Constraints; and Beliefs
Berrett-Koehler The Power of Appreciative Inquiry: A Practical 5772 9781576752265 2003

Publishers Guide to Positive Change
Berrett-Koehler The Power of Appreciative Inquiry: A Practical 36079 9781605093284 2010

Publishers Guide to Positive Change; Second Edition
Berrett-Koehler The Power of Collective Wisdom And The Trap Of 42596 9781576754450 2009
Publishers Collective Folly
Berrett-Koehler The Power of Failure: 27 Ways to Turn Life's 5766 9781576751329 2002
Publishers Setbacks into Success
Berrett-Koehler The Power of Latino Leadership: Culture; 53393 9781609948870 2013

Publishers Inclusion; and Contribution
Berrett-Koehler The Power of Purpose: Creating Meaning in Your 9454 9781576750216 1997
Publishers Life and Work
Berrett-Koehler The Power of Purpose: Find Meaning; Live 92014 9781626566361 2015
Publishers Longer; Better; 3rd Edition (Revised & Expanded)
Berrett-Koehler The Power of Purpose: Find Meaning; Live 36080 9781605095233 2010
Publishers Longer; Better; Second Edition
Berrett-Koehler The Professional Trainer: A Comprehensive 42597 9781576752708 2005

Publishers Guide to Planning; Delivering; and Evaluating
Training Programs; Second Edition
Berrett-Koehler The Reciprocity Advantage: A New Way to 73945 9781626561069 2014
Publishers Partner for Innovation and Growth
Berrett-Koehler The Referral of a Lifetime: The Networking 42598 9781576753217 2004

Publishers System That Produces Bottom-Line Results . . .
Every Day!
Berrett-Koehler The Resiliency Advantage: Master Change; 9452 9781576753293 2005
Publishers Thrive Under Pressure; and Bounce Back from
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Berrett-Koehler The Restoration Economy: The Greatest New 4610 9781576751916 2002
Publishers Growth Frontier
Berrett-Koehler The Secret of Teams: What Great Teams Know 42615 9781609940935 2011
Publishers and Do
Berrett-Koehler The Secret: What Great Leaders Know and Do; 42599 9781605092683 2009
Berrett-Koehler The Secret: What Great Leaders Know and Do; 69612 9781626561984 2014
Publishers Third Edition
Berrett-Koehler The Self-Made Myth: And the Truth about How 46492 9781609945060 2012
Publishers Government Helps Individuals and Businesses
Succeed
Berrett-Koehler The Serving Leader: 5 Powerful Actions That Will 6978 9781576752654 2003
Publishers Transform Your Team; Your Business and Your
Community
Berrett-Koehler The Serving Leader: Five Powerful Actions to 104338 9781626566149 2016
Publishers Transform Your Team; Business; and Community;
10th Anniversary Edition; Revised and Updated
Berrett-Koehler The Shareholder Value Myth: How Putting 46488 9781605098135 2012
Publishers Shareholders First Harms Investors;
Corporations; and the Public
Berrett-Koehler The She Spot: Why Women are the Market for 36090 9781576754726 2008
Publishers Changing the World—and How to Reach Them
Berrett-Koehler The Small-Mart Revolution: How Local 12984 9781576753866 2006

Publishers Businesses Are Beating The Global Competition
Berrett-Koehler The Social Labs Revolution: A New Approach to 58354 9781626560734 2014
Publishers Solving our Most Complex Challenges
Berrett-Koehler The Success Case Method: Find Out Quickly 5762 9781576751855 2003
Publishers What's Working and What's Not
Berrett-Koehler The Transforming Leader: New Approaches To 46491 9781609941208 2012

Publishers Leadership For The Twenty-First Century
Berrett-Koehler The Truth About Lies in the Workplace: How to 54134 9781609948375 2013
Publishers Spot Liars and What to Do about Them
Berrett-Koehler The Ultimate Competitive Advantage: Secrets of 5768 9781576751671 2003

Publishers Continually Developing a More Profitable
Business Model
Berrett-Koehler The Wall Street Diet: Making Your Business Lean 12989 9781576753811 2006
Publishers and Healthy
Berrett-Koehler Theory U: Leading From the Future as it Emerges 42600 9781576757635 2009
Publishers
Berrett-Koehler Transferring Learning to Behavior: Using the Four 9446 9781576753255 2005
Publishers Levels to Improve Performance
Berrett-Koehler Transformative Scenario Planning: Working 46494 9781609944902 2012

Publishers Together to Change the Future
Berrett-Koehler True North Groups: A Powerful Path to Personal 42608 9781609940072 2011
Publishers and Leadership Development
Berrett-Koehler True to Yourself: Leading A Values-Based 12986 9781576753781 2006

Publishers Business
Berrett-Koehler Trust & Betrayal in the Workplace: Building 6982 9781576750704 1999
Publishers Effective Relationships in Your Organization
Berrett-Koehler Trust & Betrayal in the Workplace: Building 11861 9781576753774 2006
Publishers Effective Relationships in Your Organization;
Second Edition
Berrett-Koehler Two Birds in a Tree: Timeless Indian Wisdom for 56090 9781609945770 2013
Publishers Business Leaders
Berrett-Koehler Untapped: Creating Value in Underserved 12990 9781576753729 2006

Publishers Markets
Berrett-Koehler Values Sell: Transforming Purpose Into Profit 18607 9781576754214 2007
Publishers Through Creative Sales And Distribution
Strategies
Berrett-Koehler Values-Driven Business: How to Change the 12985 9781576753583 2006
Publishers World; Make Money; and Have Fun
Berrett-Koehler Wander Woman: How High-Achieving Women 36083 9781605093512 2010

Publishers Find Contentment and Direction
Berrett-Koehler Wave Rider: Leadership for High Performance in 28372 9781576756171 2008
Publishers a Self-Organizing World
Berrett-Koehler We Are All Self-Employed: How to Take Control 6984 9781576752678 2003
Publishers of Your Career; Second Edition
Berrett-Koehler What Great Service Leaders Know and Do: 92010 9781626565845 2015
Publishers Creating Breakthroughs in Service Firms
Berrett-Koehler What the U.S. Can Learn from China 44815 9781609941246 2012
Publishers
Berrett-Koehler What Your Boss Really Wants from You: 15 62381 9781626560772 2014
Publishers Insights to Improve Your Relationship
Berrett-Koehler What's Your Future Worth? Using Present Value 78495 9781626563018 2015
Publishers to Make Better Decisions
Berrett-Koehler Whistle While You Work: Heeding Your Life's 2953 9781576751039 2001
Publishers Calling
Berrett-Koehler Who Kidnapped Excellence?: What Stops Us 58356 9781626560871 2014

Publishers from Giving and Being Our Best
Berrett-Koehler Why Decisions Fail: Avoiding the Blunders and 42601 9781576751503 2002
Publishers Traps That Lead to Debacles
Berrett-Koehler Why Motivating People Doesn't Work . . . and 69611 9781626561823 2014
Publishers What Does: The New Science of Leading;
Energizing; and Engaging
Berrett-Koehler Why Wait to Be Great?: It’s Either Now or Too 54132 9781609948917 2013
Publishers Late
Berrett-Koehler Winning the Global Talent Showdown: How 42602 9781576756164 2009
Publishers Businesses and Communities Can Partner to
Rebuild the Jobs Pipeline
Berrett-Koehler Wired And Dangerous: How Your Customers 42898 9781605099750 2011
Publishers Have Changed And What To Do About It
Berrett-Koehler Women Lead the Way: Your Guide to Stepping 31831 9781605091358 2009
Publishers Up to Leadership and Changing the World
Berrett-Koehler Work Reimagined: Uncover Your Calling 92008 9781626565586 2015

Publishers
Berrett-Koehler Working PeopleSmart: 6 Strategies for Success 7317 9781576752081 2004

Publishers
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Publishers Approach
Berrett-Koehler Yoga Wisdom at Work: Finding Sanity Off the Mat 53392 9781609947972 2013
Publishers and on The Job
Berrett-Koehler You Don't Have to Do It Alone: How to Involve 9439 9781576752784 2004
Publishers Others to Get Things Done
Berrett-Koehler Your Leadership Legacy: The Difference You 42603 9781605095837 2010
Publishers Make in People's Lives
Berrett-Koehler Your Leadership Story: Use Your Story to 78496 9781626562943 2015
Publishers Energize; Inspire; and Motivate
Berrett-Koehler Zip! Tips: ZIPs for Outlook; iPad; iPhone; Gmail; 54135 9781609949150 2013
Publishers Google; and Much; Much More!
Bibliomotion 60-Minute CEO: Mastering Leadership an Hour at 64442 9781629560090 2014

a Time
Bibliomotion Bring Work to Life by Bringing Life to Work: A 75163 9781629560038 2014
Guide for Leaders and Organizations
Bibliomotion Cloud Surfing: A New Way to Think About Risk; 44865 9781937134099 2012
Innovation; Scale and Success
Bibliomotion Conversational Intelligence: How Great Leaders 56096 9781937134679 2014

Build Trust and Get Extraordinary Results
Bibliomotion Customer CEO: How to Profit from the Power of 52622 9781937134372 2013
Your Customers
Bibliomotion Digital to the Core: Remastering Leadership for 104344 9781629560731 2015
Your Industry; Your Enterprise; and Yourself
Bibliomotion Disrupt Yourself: Putting the Power of Disruptive 104343 9781629560526 2015
Innovation to Work
Bibliomotion EGO vs. EQ: How Top Leaders Beat 8 Ego Traps 56095 9781937134761 2014
With Emotional Intelligence
Bibliomotion Entrepreneurship for the Rest of Us: How to 82878 9781629560557 2015
Create Innovation and Opportunity Everywhere
Bibliomotion Gamify: How Gamification Motivates People to Do 64441 9781937134853 2014

Extraordinary Things
Bibliomotion Just Run It! : Running an Exceptional Business Is 46369 9781937134006 2012
Easier Than You Think
Bibliomotion Kill The Company: End the Status Quo; Start an 46370 9781937134020 2012
Innovation Revolution
Bibliomotion Make Waves: Be the One to Start Change at 64443 9781937134914 2014
Work and in Life
Bibliomotion Marketing Above the Noise: Achieve Strategic 82879 9781629560373 2015
Advantage with Marketing that Matters
Bibliomotion Mighty Midsized Companies: How Leaders 75162 9781629560069 2014

Overcome 7 Silent Growth Killers
Bibliomotion Millennials & Management: The Essential Guide 75167 9781629560274 2015
to Making it Work at Work
Bibliomotion MOXIE: The Secret to Bold and Gutsy Leadership 75166 9781629560212 2014
Bibliomotion No-Drama Leadership: How Enlightened Leaders 91906 9781629560618 2015

Transform Culture in the Workplace
Bibliomotion Relevance: The Power to Change Minds and 64440 9781937134822 2014
Behavior and Stay Ahead of the Competition
Bibliomotion Search: How the Data Explosion Makes Us 75169 9781629560342 2014
Smarter
Bibliomotion SET for Inclusion: An Underlying Methodology for 82881 9781629560823 2015
Achieving Your Inclusion Dividend
Bibliomotion Socialized!: How the Most Successful Businesses 47746 9781937134433 2013
Harness the Power of Social
Bibliomotion Spiraling Upward: The 5 Co-Creative Powers for 82880 9781629560670 2015
Women on the Rise
Bibliomotion Style Bible: What to Wear to Work 58359 9781937134709 2014
Bibliomotion Success in Africa: CEO Insights from a Continent 54189 9781937134464 2013
on the Rise
Bibliomotion The Agility Shift: Creating AGILE and Effective 104342 9781629560700 2015
Leaders; Teams; and Organizations
Bibliomotion The Case of the Missing Cutlery: A Leadership 59556 9781629560243 2014
Course for the Rising Star
Bibliomotion The Chocolate Conversation: Lead Bittersweet 52621 9781937134495 2013

Change; Transform Your Business
Bibliomotion The CIO Paradox: Battling the Contradictions of 47748 9781937134273 2013
IT Leadership
Bibliomotion The Complete Executive: The 10-Step System for 47749 9781937134242 2012
Great Leadership Performance
Bibliomotion The Conscience Economy: How a Mass 75168 9781629560120 2014

Movement for Good is Great for Business
Bibliomotion The Gen Z Effect: The Six Forces Shaping the 75170 9781629560311 2014
Future of Business
Bibliomotion The Hidden Agenda: A Proven Way To Win 44864 9781937134044 2012
Business And Create A Following
Bibliomotion The Inclusion Dividend: Why Investing in 52623 9781937134402 2013

Diversity & Inclusion Pays Off
Bibliomotion The Joy of Strategy: A Business Plan for Life 54188 9781937134556 2013
Bibliomotion The Leader's Climb: A Business Tale Of Rising To 47747 9781937134211 2012
The New Leadership Challenge
Bibliomotion The Q-Loop: The Art and Science of Lasting 52624 9781937134525 2013
Corporate Change
Bibliomotion The Social Leader: Redefining Leadership for the 75165 9781629560151 2014
Complex Social Age
Bibliomotion The Wolf in CIO’s Clothing: A Machiavellian 82877 9781629560878 2015

Strategy for Successful IT Leadership
Bibliomotion Unconventional Leadership: What Henry Ford and 104345 9781629561547 2016
Detroit Taught Me About Reinvention and
Diversity
Blackwell After Globalization 41661 9781405177948 2011
Blackwell Guide to US Food Laws and Regulations; Second 58154 9781118227787 2013
Edition
Blackwell Handbook of Technology and Innovation 26072 9781405127912 2008

Management
Blackwell Managing Corporate Social Responsibility: A 44382 9781444336290 2012

Communication Approach
Blackwell Managing the Global Workforce 35214 9781405107327 2010
Blackwell Net Locality: Why Location Matters in a 41637 9781405180610 2011

Networked World
Blackwell Networking for Nerds: Find; Access and Land 80729 9781118663585 2015
Hidden Game-Changing Career Opportunities
Everywhere
Blackwell Positive Psychology at Work: How Positive 41651 9780470683200 2011
Leadership and Appreciative Inquiry Create
Inspiring Organizations
Blackwell Ten Virtues of Outstanding Leaders: Leadership 52885 9780470672303 2013
and Character
Blackwell Work Without Boundaries: Psychological 41680 9780470666135 2011

Perspectives on the New Working Life
Blackwell LTD Organizational Change: Creating Change 41650 9781405191906 2011

Through Strategic Communication
Blackwell LTD The Blackwell Handbook of Mentoring: A Multiple 80686 9781405133739 2010
Perspectives Approach
Blackwell LTD The World Economy: Global Trade Policy 2012 56408 9781118513026 2013
Blackwell LTD Total Facility Management; Fourth Edition 80668 9781118655382 2014
Blankenhorn The Blankenhorn Effect: How to Put Moore's Law 5884 9780971470057 2002
to Work for You
Bloomberg China's Superbank: Debt; Oil and Influence - How 52676 9781118176368 2013
China Development Bank is Rewriting the Rules
of Finance
Bloomberg Due Diligence for Global Deal Making: The 6970 9781576600924 2002
Definitive Guide to Cross-Border Mergers and
Acquisitions; Joint Ventures; Financings; and
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Bloomberg Full Frontal PR: Getting People Talking About 6962 9781576600993 2003
You; Your Business; or Your Product
Bloomberg International Libel and Privacy Handbook: A 13021 9781576601884 2006

Global Reference for Journalists; Publishers;
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Bloomberg Just What I Said: Bloomberg Economics 11529 9781576602195 2005
Columnist Takes on Bonds; Banks; Budgets; and
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Bloomberg Powerlines: Words That Sell Brands; Grip Fans; 25317 9781576603048 2008
and Sometimes Change History
Bloomberg Putting Investors First: Real Solutions for Better 6965 9781576601419 2003
Corporate Governance
Bloomberg Reverse Mergers: Taking a Company Public 14895 9781576602317 2006

Without an IPO
Bloomberg Road to Power: How GM's Mary Barra Shattered 80707 9781118972632 2015
the Glass Ceiling
Bloomberg Steal These Ideas! Marketing Secrets That Will 44430 9781118004449 2012
Make You a Star; Second Edition
Bloomberg Steal These Ideas: Marketing Secrets That Will 11528 9781576601914 2005
Make You A Star
Bloomberg The Value Factor: How Global Leaders Use 8029 9781576601570 2004
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Career Press Diamond Power: Gems of Wisdom From 6415 9781564146984 2004
America's Greatest Marketer
Career Press Don’t Take the Last Donut: New Rules of 16513 9781564149299 2007
Business Etiquette
Career Press E-Mail in an Instant: 60 Ways to Communicate 27075 9781601630179 2009

with Style and Impact
Career Press Emote: Using Emotions to Make Your Message 59497 9781601633040 2014
Memorable
Career Press Emotional Fitness at Work: 6 Strategic Steps to 32124 9781601630810 2009
Success Using the Power of Emotion
Career Press Employment Personality Tests Decoded 16515 9781564149466 2007
Career Press Executive Genius: How to Build a High- 24771 9781564149862 2008
Awareness Company
Career Press ExecutiveHealth.com’s Leading Under Pressure: 36097 9781601631282 2010

Strategies to Avoid Burnout; Increase Energy; and
Improve Your Well-Being
Career Press Fast Track Networking: Turning Conversations 35096 9781601631213 2010
into Contacts
Career Press Financial Statements: A Step-by-Step Guide to 30297 9781601630230 2009

Understanding and Creating Financial Reports
Career Press Find Out Anything From Anyone; Anytime: 56140 9781601632982 2014
Secrets Of Calculated Questioning From A
Veteran Interrogator
Career Press Fuel Your Business: How to Energize People; 56146 9781601632968 2014
Ignite Action; and Drive Profits
Career Press Funny Business: Harnessing the Power of Play to 81551 9781601633644 2015
Give Your Company a Competitive Advantage
Career Press Get People to Do What You Want: How to Use 24776 9781564149930 2008
Body Language and Words to Attract People You
Like and Avoid the Ones You Don’t
Career Press Great Little Book for the Peak Performance 12729 9781564143310 1997
Woman
Career Press Great Little Book on Effective Leadership 12727 9781564143280 1997
Career Press Great Little Book on Mastering Your Time 12728 9781564143297 1997
Career Press Great Little Book on Successful Selling 12730 9781564142849 1997
Career Press Growth or Bust! Proven Turnaround Strategies 40251 9781601631626 2011
to Grow Your Business
Career Press Hal Becker's Ultimate Sales Book: A 48962 9781601632418 2012
Revolutionary Training Manual Guaranteed to
Improve Your Skills and Inflate Your Net Worth
Career Press High Performance Selling: Advice; Tactics; and 6416 9781564145529 2001
Tools. The Complete Guide to Sales Success
Career Press Highly Effective Networking: Meet the Right 30288 9781601630506 2009
People and Get a Great Job
Career Press How to Hire a Champion: Insider Secrets to Find; 21628 9781564149640 2007
Select; and Keep Great Employees
Career Press How to Hold Successful Meetings: 30 Action Tips 12715 9781564143259 1997
for Managing Effective Meetings
Career Press How to Make the Most of Your Workday; 2nd 4116 9781564145369 2001
Edition
Career Press How to Reduce Workplace Conflict and Stress: 10599 9781564148186 2005
How Leaders and Their Employees Can Protect
Their Sanity and Productivity from Tension and
Turf Wars
Career Press How to Sell Anything to Anyone Anytime 36104 9781601631312 2011
Career Press How to Sell Yourself: Using Leadership; Likability; 24766 9781564149985 2008
and Luck to Succeed; Revised Edition
Career Press How to Sell Yourself: Winning Techniques for 4117 9781564145857 2002
Selling Yourself...Your Ideas...Your Message
Career Press How to Spot a Liar: Why People Don’t Tell the 46404 9781601632203 2012
Truth... And How You Can Catch Them; Revised
Edition
Career Press How to Spot a Liar: Why People Don’t Tell the 16509 9781564148407 2005
Truth...and How You Can Catch Them
Career Press How to Win Any Argument: Without Raising Your 10594 9781564148100 2005
Voice; Losing Your Cool; Or Coming To Blows
Career Press How to Win Any Argument: Without Raising Your 43727 9781601631817 2011
Voice; Losing Your Cool; or Coming to Blows;
Revised Edition
Career Press How to Win Any Negotiation: Without Raising 14242 9781564149206 2006
Your Voice; Losing Your Cool; or Coming to
Blows
Career Press How to Work for an Idiot: Revised and Expanded 43728 9781601631916 2011
with More Idiots; More Insanity; and More
Incompetency: Survive and Thrive Without Killing
Your Boss
Career Press How to Work for an Idiot: Survive & 12720 9781564147042 2004
Thrive...Without Killing Your Boss
Career Press I Can Read You Like a Book: How to Spot the 16508 9781564149411 2007
Messages and Emotions People are Really
Sending with their Body Language
Career Press Indispensable Employees: How to Hire Them; 4118 9781564145161 2001
How to Keep Them
Career Press Innovation for Underdogs: How to Make the Leap 27067 9781601630353 2008
From What If to Now What
Career Press Jerks at Work: How to Deal with People Problems 4530 9781564143969 1999
and Problem People
Career Press Jerks at Work: How to Deal With People 12191 9781564148520 2006
Problems and Problem People; Revised Edition
Career Press Landing in the Executive Chair: How to Excel in 40248 9781601631534 2011
the Hot Seat
Career Press Last Minute Meetings 12719 9781564144973 2001
Career Press Lead Inside the Box: How Smart Leaders Guide 81556 9781632650047 2015
Their Teams to Exceptional Results
Career Press Leader Mentoring: Find; Inspire; and Cultivate 24769 9781601630124 2008
Great Leaders
Career Press Leverage: How to Create Your Own "Tipping 12708 9781564148704 2006
Points" in Business and in Life
Career Press Loud & Clear: 5 Steps to Say What You Mean 24770 9781564149879 2008
and Get What You Want
Career Press Make Every Second Count: Time Management 36100 9781601631336 2010
Tips and Techniques for More Success with Less
Stress
Career Press Make Meetings Matter: Ban Boredom; Control 24775 9781601630155 2008
Confusion; and Terminate Time-Wasting
Career Press Management Mess-Ups: 57 Pitfalls You Can 12107 9781564148483 2005
Avoid (And Stories of Those Who Didn't)
Career Press Managing the Unmanageable: How to Motivate 40252 9781601631619 2011
Even the Most Unruly Employee
Career Press Mastering Fear: Harnessing Emotion to Achieve 89506 9781632650115 2016
Excellence in Health; Work; and Relationships
Career Press Maximize Your Memory 35093 9781601631176 2010
Career Press Mindfulness at Work: How to Avoid Stress; 73103 9781601633361 2015
Achieve More; and Enjoy Life!
Career Press Motivation and Goal-Setting: How to Set and 4119 9781564143648 1998
Achieve Goals and Inspire Others
Career Press NLP: The Essential Handbook for Business: 73104 9781601633415 2015
Communication Techniques to Build
Relationships; Influence Others; and Achieve
Your Goals
Career Press Nothing But the Truth: Secrets from Top 77208 9781601633521 2015
Intelligence Experts to Control Conversations and
Get the Information You Need
Career Press Office Idiots: What to Do When Your Workplace is 51322 9781601632685 2013
a Jerkplace
Career Press Ordinary Women… Extraordinary Success: 6418 9781564147011 2004

Everything You Need to Excel; From America's
Top Women Motivators
Career Press Patents and Trademarks Plain & Simple 4527 9781564147288 2004
Career Press Perfecting Your Pitch: 10 Proven Strategies for 9035 9781564147776 2005
Winning the Clients Everyone Wants
Career Press Play to Your Strengths: Stacking the Deck to 21632 9781564149800 2008
Achieve Spectacular Results for Yourself and
Others
Career Press Positive Conflict: Transform Opposition Into 21629 9781564149596 2007
Innovation
Career Press Powerful Planning Skills: Envisioning the Future 12718 9781564144416 2000
and Making it Happen
Career Press PowerSpeak: Engage; Inspire; and Stimulate 5750 9781564146847 2003
Your Audience
Career Press Propel: Five Ways to Amp Up Your Marketing and 48968 9781601632333 2012
Accelerate Business
Career Press Prospecting for New Clients: An Essential Sales 56877 9781601635051 2013
Warrior’s Survival Guide
Career Press Public Speaking in an Instant: 60 Ways to Stand 27074 9781601630186 2009
Up and Be Heard
Career Press Question Your Way to Sales Success: Gain the 24777 9781564149947 2008
Competitive Edge and Make Every Answer Count
Career Press Quick & Painless Business Writing: An Essential 14248 9781564149008 2007
Guide to Clear and Powerful Communication
Career Press Real Leaders Don't Boss 43733 9781601631862 2012
Career Press Rise to the Top: How Women Leverage Their 73102 9781601633330 2014
Professional Persona to Earn More
Career Press Sales & Pitch Letters for Busy People: Time- 16517 9781564149527 2007
Saving; Money-Making; Ready-to-Use Letters for
Any Prospect
Career Press Secrets of Power Negotiating for Salespeople: 5752 9781564145000 1999
Inside Secrets from a Master Negotiator
Career Press Secrets of Power Negotiating: Inside Secrets 36094 9781601631398 2011
From a Master Negotiator; 15th Anniversary
Edition
Career Press Secrets of Power Negotiating: Inside Secrets 5751 9781564144980 2001
From a Master Negotiator; Second Ediiton
Career Press Secrets of Power Persuasion for Salespeople 4120 9781564146427 2003
Career Press Secrets of Power Problem Solving 40249 9781601631527 2011
Career Press Secrets of Successful Negotiating for Women: 4529 9781564147455 2004
From Landing a Big Account to Buying the Car of
Your Dreams and Everything in Between
Career Press Simple Is the New Smart: 26 Success Strategies 89508 9781632650290 2016
to Build Confidence; Inspire Yourself; and Reach
Your Ultimate Potential
Career Press Stand Up For Yourself Without Getting Fired: 48961 9781601632357 2012
Resolve Workplace Crises Before You Quit; Get
Axed; or Sue the Bastards
Career Press Stealing the Corner Office: The Winning Career 62161 9781601633200 2014
Strategies They’ll Never Teach You in Business
School
Career Press Stop Pushing Me Around!: A Workplace Guide for 12710 9781564148827 2006
the Timid; Shy; and Less Assertive
Career Press Stress-free Performance Appraisals: Turn Your 5753 9781564146861 2003
Most Painful Management Duty Into a Powerful
Motivational Tool
Career Press Successful Negotiating: Letting the Other Person 12721 9781564143594 1998
Have Your Way
Career Press Superstar Customer Service: A 31-Day Plan to 56145 9781601632760 2014
Improve Client Relations; Lock in New
Customers; and Keep the Best Ones Coming
Back for More
Career Press Superstar Sales Manager's Secrets; Revised 5754 9781564146595 2003
Edition
Career Press Superstar Sales Secrets; Revised Edition 5755 9781564146588 2003
Career Press Surviving Job Stress: How to Overcome Workday 4121 9781564146090 2002
Pressures
Career Press The 15-Second Principle: Short; Simple Steps to 4526 9781564147387 2004
Achieving Long-Term Goals; Revised Edition
Career Press The 26 Hour Day: How to Gain at Least Two 4122 9781564145802 2002
Hours a Day with Time Control
Career Press The Art of the Business Lunch: Building 12113 9781564148513 2006
Relationships between 12 and 2
Career Press The Big Book of HR 43735 9781601631893 2012
Career Press The Body Language Handbook: How To Read 32127 9781601630766 2010
Everyone’s Hidden Thoughts and Intentions
Career Press The Body Language of Liars: From Little White 56141 9781601632807 2014
Lies to Pathological Deception: How to See
Through the Fibs; Frauds; and Falsehoods
People Tell You Every Day
Career Press The Business Tree: Growth Strategies and 32126 9781601630940 2010
Tactics for Surviving and Thriving
Career Press The CEO Code: Create a Great Company and 51318 9781601632531 2013
Inspire People to Greatness with Practical Advice
from an Experienced Executive
Career Press The Elephant in the Boardroom: How Leaders 89503 9781632650153 2016
Use and Manage Conflict to Reach Greater
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Career Press The Encyclopedia of Business Letters; Fax 4123 9781564143754 1999
Memos. and E-Mail
Career Press The Encyclopedia of Business Letters; Faxes; and 27072 9781601630292 2009
E-Mail; Revised Edition
Career Press The Essential Digital Interview Handbook: Lights; 62163 9781601633033 2014
Camera; Interview: Tips for Skype; Google
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Career Press The Essential HR Handbook: A Quick and Handy 24774 9781564149909 2008
Resource for Any Manager or HR Professional
Career Press The Essential Performance Review Handbook: A 35095 9781601631138 2010
Quick and Handy Resource For Any Manager or
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Career Press The Essential Supervisor's Handbook: A Quick 14386 9781564148933 2007
and Handy Guide for Any Manager or Business
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Career Press The Essential Workplace Conflict Handbook: A 89502 9781632650085 2015
Quick and Handy Resource for Any Manager;
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Career Press The Executive Guide to E-Mail Correspondence: 14246 9781564149107 2007
Including Model Letters for Every Situation
Career Press The Green Business Guide: A One Stop 27071 9781601630483 2009
Resource for Businesses of All Shapes and Sizes
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Career Press The Hands-Off Manager: How to Mentor People 16506 9781564149503 2007
and Allow Them to Be Successful
Career Press The Highly Paid Expert: Turn Your Passion; Skills; 62160 9781601633217 2014
and Talents Into a Lucrative Career by Becoming
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Career Press The Hook: How to Share Your Brand's Unique 89504 9781632650122 2016
Story to Engage Customers; Boost Sales; and
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Career Press The Leader Phrase Book: 3000+ Powerful 43732 9781601632005 2012
Phrases That Put You in Command
Career Press The Manager's Phrase Book: 3;000+ Powerful 48966 9781601632463 2013
Phrases That Put You in Command in Any
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Career Press The Mouth Trap: Strategies; Tips; and Secrets to 24768 9781564149954 2008
Keep Your Foot Out of Your Mouth
Career Press The New Rules of International Negotiation: 21630 9781564149732 2007
Building Relationships; Earning Trust; and
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Career Press The Next Gen Leader: Cutting Edge Strategies to 62159 9781601633095 2014
Make You the Leader You Were Born to Be
Career Press The No Excuse Guide to Success: No Matter 46402 9781601632128 2012
What Your Boss—or Life— Throws at You
Career Press The Office Politics Handbook: Winning the Game 56139 9781601632791 2013
of Power and Politics at Work
Career Press The Only Leadership Book You’ll Ever Need: How 35092 9781601631183 2010
to Build Organizations Where Employees Love to
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Career Press The Partnering Solution: A Powerful Strategy for 10595 9781564147899 2005
Managers; Professionals; and Employees at All
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Career Press The Power of Paradox: Harness the Energy of 62158 9781601633132 2014
Competing Ideas to Uncover Radically Innovative
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Career Press The Practical Negotiator: How to Argue Your 56147 9781601632999 2013
Point; Plead Your Case; and Prevail in Any
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Career Press The Promotable Woman; Fourth Edition 9033 9781564147769 2005
Career Press The Quick and Easy Performance Appraisal 51320 9781601632678 2013
Phrase Book: 3;000+ Powerful Phrases for
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Career Press The Relationship Code: Engage and Empower 36096 9781601631350 2010
People with Purpose and Passion
Career Press The Rower's Code: A Business Parable: How to 40247 9781601631657 2011
Pull Together as a Team—and Win!
Career Press The Sexual Harassment Handbook 14385 9781564149121 2007
Career Press The Synthesis Effect: Your Direct Path to 46401 9781601632050 2012
Personal Power and Transformation
Career Press The Titleless Leader: How to Get Things Done 46403 9781601632081 2012
When You're Not in Charge
Career Press The Virtual Manager: Cutting-Edge Solutions for 43734 9781601631855 2012
Hiring; Managing; Motivating; and Engaging
Mobile Employees
Career Press The Wild Idea Club: A Collaborative System to 30292 9781601630575 2009
Solve Workplace Problems; Improve Efficiency;
and Boost Your Bottom Line
Career Press The Winning Manager's Playbook: 6 Practices 51316 9781601632739 2013
Every Manager Needs to Succeed
Career Press The Young Professional's Guide to Managing: 51317 9781601632548 2013
Building; Guiding and Motivating Your Team to
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Career Press The Young Professional's Guide to the Working 48964 9781601632425 2013
World: Savvy Strategies to Get in; Get Ahead;
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Career Press The Z Factor: How to Get the Life You Dream of 48969 9781601632456 2013
with the Law of Extraordinary Effort
Career Press The Zen Leader: 10 Ways to go from Barely 46400 9781601632111 2012
Managing to Leading Fearlessly
Career Press They Don’t Teach Corporate in College: A 62157 9781601633088 2014
Twentysomething’s Guide to the Business World;
Third Edition
Career Press They Don't Teach Corporate in College: A 9031 9781564147653 2004
Twenty-Something's Guide to the Business World
Career Press Think Like a Manager: Everything They Didn't Tell 6420 9781564145376 2001
You When They Promoted You; Third Edition
Career Press Think Like a Marketer: What It Really Takes to 30294 9781601630735 2009
Stand Out from the Crowd; the Clutter; and the
Competition
Career Press Think Like an Entrepreneur; Act Like a CEO: 50 89505 9781632650177 2016
Indispensable Tips to Help You Stay Afloat;
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Career Press Time Management: An Essential Sales Warrior’s 56876 9781601635044 2013
Survival Guide
Career Press Top Telemarketing Techniques 5756 9781564146854 2003
Career Press Trust; Inc: How to Create a Business Culture That 56144 9781601632852 2014
Will Ignite Passion; Engagement; and Innovation
Career Press Ultimate Selling Power: How to Create and Enjoy 5757 9781564146410 2002
a Multimillion Dollar Sales Career
Career Press Unleashing Leadership: Aligning What People Do 10593 9781564147875 2005
Best With What Organizations Need Most
Career Press Up Your Sales in a Down Market: 20 Strategies 43731 9781601631794 2012
From Top Performing Salespeople to Win Over
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Career Press Web Content RX: A Quick and Handy Guide for 30291 9781601630681 2009
Writers; Webmasters; eBayers; and Business
People
Career Press When Bad Grammar Happens to Good People: 4525 9781564147226 2004
How to Avoid Common Errors in English
Career Press When Talent Isn't Enough: Business Basics for 48967 9781601632500 2013
the Creatively Inclined
Career Press Why Customers Come Back: How to Create 6422 9781564146953 2004
Lasting Customer Loyalty
Career Press Why Customers Really Buy: Uncovering the 27070 9781601630414 2009
Emotional Triggers That Drive Sales
Career Press Write to the Point: How to Communicate in 6423 9781564146397 2003
Business With Style and Purpose
Career Press Y in the Workplace: Managing the “Me First” 30296 9781601630711 2009
Generation
Career Press You Can't Talk to Me That Way!: Stopping Toxic 10597 9781564148223 2005
Language In The Workplace
Career Press You Did What?! The Biggest Blunders 89500 9781632650092 2015
Professionals Make
Career Press You Said What?! The Biggest Communication 89501 9781632650108 2015
Mistakes Professionals Make
Career Press Your Self-Sabotage Survival Guide: How to Go 77207 9781601633514 2015
From Why Me? to Why Not?
Career Press Your Ultimate Success Plan: Stop Holding 81552 9781601633668 2015
Yourself Back and Get Recognized; Rewarded
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Career Press You're Lying! Secrets From an Expert Military 81553 9781601633620 2015
Interrogator to Spot the Lies and Get to the Truth
Career Press Zentrepreneur: Get Out of the Way and Lead— 56143 9781601632869 2013
Create a Culture of Innovation and Fearlessness
Carl Dierschow Mondays Stink!: 23 Secrets To Rediscover 7493 9781591099086 2003

Delight and Fulfillment in Your Work
CCH; Inc. Capture Management Life Cycle: Winning More 12185 9780808009337 2003
Business
Cengage Course 101 Ways to Connect with Your Customers; 66330 9781305097629 2015
Technology Chiefs; and Co-Workers
Cengage Course Maximizing Your Sales with Salesforce.com 29959 9781598635621 2008
Technology
Cengage Course PMP In Depth: Project Management Professional 26184 9781598631777 2006
Technology Study Guide for PMP and CAPM Exams
Cengage Course The Young Professional: A Real World Survival 58791 9781285868929 2014
Technology Guide for the New College Graduate
Cengage Learning 101 Secrets to Career Success 35713 9781435457225 2011
Cengage Learning 101 Successful Networking Strategies 41368 9781435459847 2012
Cengage Learning 90 Days to Success as a Small Business Owner 41369 9781435459267 2012
Cengage Learning 90 Days to Success: Marketing and Advertising 37533 9781435458284 2011
Your Small Business
Cengage Learning CAPM In Depth: Certified Associate in Project 34479 9781435455344 2011
Management Study Guide for the CAPM Exam
Cengage Learning Perspectives on Social Media Marketing 34484 9781435456525 2011
Cengage Learning Surviving the Baby Boomer Exodus: Capturing 35715 9781435455122 2011
Knowledge for Gen X and Gen Y Employees
Cengage Learning Take Charge of Your Career!: 365 Tips; Tricks; 43522 9781435460959 2012
and Techniques to Achieve Happiness at Work
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Cengage Learning Take Your iPad to Work 37531 9781435458994 2011
Cengage Learning The Business Analyst's Handbook 33962 9781598635652 2009
Cengage Learning The Relational Leader: A Revolutionary 34466 9781435455580 2011

Framework to Engage Your Team
Center for Creative A Cross-National Comparison of Effective 7495 9781882197347 1998

Leadership Leadership and Teamwork: Toward a Global
Workforce
Center for Creative A Glass Ceiling Survey: Benchmarking Barriers 2330 9781882197101 1995
Leadership and Practices
Center for Creative Accountability: Taking Ownership of Your 45442 9781604911169 2012
Leadership Responsibility
Center for Creative Active Listening: Improve Your Ability to Listen 14928 9781882197941 2006
Leadership and Lead
Center for Creative Adaptability: Responding Effectively to Change 13529 9781882197927 2006
Leadership
Center for Creative Adapting to Organizational Change 54123 9781604911619 2013

Leadership
Center for Creative An Ideas Into Action Guidebook: Do You Really 3117 9781882197668 2001
Leadership Need a Team?
Center for Creative Beating the Impostor Syndrome 73712 9781604915297 2014
Leadership
Center for Creative Becoming a Leader-Coach: A Step-by-Step Guide 64313 9781604911756 2014
Leadership to Developing Your People
Center for Creative Becoming a More Versatile Learner 2331 9781882197385 1998
Leadership
Center for Creative Broadening Your Organizational Perspective 54122 9781604911596 2013
Leadership
Center for Creative Building an Authentic Leadership Image: For the 23872 9781604910032 2008
Leadership Practicing Manager
Center for Creative Building Resiliency: How to Thrive in Times of 3062 9781882197675 2001
Leadership Change
Center for Creative Change Now! Five Steps to Better Leadership 65161 9781604910711 2014
Leadership
Center for Creative Changing Yourself and Your Reputation 32359 9781604910698 2009
Leadership
Center for Creative Choosing 360: A Guide to Evaluating Multi-rater 2332 9781882197309 1997
Leadership Feedback Instruments for Management
Development
Center for Creative Choosing an Executive Coach 2938 9781882197637 2001
Leadership
Center for Creative Choosing Executives: A Research Report on the 7496 9781882197514 1999
Leadership Peak Selection Simulation
Center for Creative Choosing to Lead; Second Edition 2333 9781882197125 1996
Leadership
Center for Creative Coaching for Action: A Report on Long-Term 2334 9781882197507 1999
Leadership Advising in a Program Context
Center for Creative Communicating Across Cultures 2335 9781882197590 2000

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Center for Creative Communicating Your Vision 18221 9781882197965 2006

Leadership
Center for Creative Creating a Vision 35056 9781604910759 2010

Leadership
Center for Creative Crisis Leadership: Using Military Lessons; 6112 9781882197750 2003
Leadership Organizational Experiences; and the Power of
Influence to Lessen the Impact of Chaos on the
People You Lead
Center for Creative Critical Reflections: How Groups Can Learn from 14428 9781882197934 2006
Leadership Success and Failure
Center for Creative Delegating Effectively: A Leader’s Guide to 53211 9781604911541 2013
Leadership Getting Things Done
Center for Creative Developing Cultural Adaptability 6832 9781882197804 2003

Leadership
Center for Creative Developing Political Savvy: For the Practicing 47070 9781604911220 2012
Leadership Manager
Center for Creative Developing Your Intuition: A Guide to Reflective 8719 9781882197835 2004
Leadership Practice
Center for Creative Developmental Assignments: Creating Learning 13528 9781882197910 2006
Leadership Experiences without Changing Jobs
Center for Creative Direction; Alignment; Commitment: Achieving 101425 9781604915532 2015
Leadership Better Results Through Leadership
Center for Creative Eighty-eight Assignments for Development in 2336 9781882197200 1989
Leadership Place
Center for Creative Enhancing 360-degree Feedback for Senior 2337 9780912879987 1994
Leadership Executives: How to Maximize the Benefits and
Minimize the Risks
Center for Creative Evaluating the Impact of Leadership Training: A 7497 9781882197767 2004
Leadership Professional Guide
Center for Creative Evolving Leaders: A Model for Promoting 7498 9781882197118 1995
Leadership Leadership Development in Programs
Center for Creative Executive Selection: A Look at What We Know 2338 9780912879741 1993
Leadership and What We Need to Know
Center for Creative Executive Selection: A Research Report on What 2339 9781882197446 1998
Leadership Works and What Doesn't
Center for Creative Experience Explorer: From Yesterday's Lessons 93139 UnAssigned 2014
Leadership to Tomorrow's Success: Facilitator's Guide
Center for Creative Feedback in Performance Reviews 45441 9781604911145 2011

Leadership
Center for Creative Feedback that Works: How to Build and Deliver 2340 9781882197583 2000
Leadership Your Message
Center for Creative Feedback to Managers: A Guide to Reviewing 62555 9781604911664 2013
Leadership and Selecting Multirater Instruments for
Leadership Development; Fourth Edition
Center for Creative Filling the Leadership Pipeline 12659 9781882197903 2005
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Center for Creative Finding Your Balance 9638 9781882197873 2004

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Center for Creative For the Practicing Manager: Building Your Team's 9222 9781882197866 2004
Leadership Morale; Pride and Spirit
Center for Creative For the Practicing Manager: Managing Leadership 26369 9781604910230 2008
Leadership Stress
Center for Creative Forceful Leadership and Enabling Leadership: 3203 9781882197149 1996
Leadership You Can Do Both
Center for Creative Four Essential Ways that Coaching Can Help 2341 9781882197262 1997
Leadership Executives
Center for Creative Gender Differences in the Development of 7782 9780912879420 1990
Leadership Managers: How Women Managers Learn From
Experience
Center for Creative Giving Feedback to Subordinates 2342 9781882197392 1999
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Center for Creative How to Design an Effective System for 2346 9781882197248 1996
Leadership Developing Managers and Executives
Center for Creative How to Form a Team: Five Keys to High 3400 9781882197682 2001
Leadership Performance
Center for Creative How to Launch a Team: Start Right for Success 4204 9781882197712 2002
Leadership
Center for Creative Influence: Gaining Commitment; Getting Results; 42132 9781604910919 2011
Leadership Second Edition
Center for Creative Influence: Gaining Commitment; Getting Results: 8506 9781882197828 2004
Leadership For The Practicing Manager
Center for Creative Inside View: A Leader's Observation of 7499 9781882197286 1997
Leadership Leadership
Center for Creative Internalizing Strengths: An Overlooked Way of 2347 9781882197491 1999
Leadership Overcoming Weaknesses in Managers
Center for Creative International Success: Selecting; Developing; and 2348 9781882197453 1998
Leadership Supporting Expatriate Managers
Center for Creative Interpersonal Savvy: Building and Maintaining 53212 9781604911572 2013
Leadership Solid Working Relationships
Center for Creative Keeping Your Career on Track 2343 9781882197613 2001
Leadership
Center for Creative Leadership Coaching: When It's Right and When 29430 9781604910438 2008
Leadership You're Ready
Center for Creative Leadership Metaphor Explorer: Creative 56926 9781604911428 2012
Leadership Conversations for Better Leadership
Center for Creative Leadership Networking: Connect; Collaborate; 13154 9781882197972 2007
Leadership Create
Center for Creative Leadership Wisdom: Discovering the Lessons of 27058 9781604910278 2008
Leadership Experience
Center for Creative Leading Dispersed Teams 7500 9781882197811 2004

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Center for Creative Leading with Authenticity in Times of Transition 11734 9781882197880 2005
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Center for Creative Learning from Life: Turning Life's Lessons into 2344 9781882197606 2000
Leadership Leadership Experience
Center for Creative Maintaining Team Performance 6110 9781882197774 2003

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Center for Creative Making Creativity Practical: Innovation That Gets 6111 9781882197781 2003
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Center for Creative Making Diversity Happen: Controversies and 7501 9780912879727 1993
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Center for Creative Managerial Effectiveness in a Global Context: A 7502 9781882197729 2002
Leadership Center for Creative Leadership Report
Center for Creative Managerial Promotion: Dynamics for Men & 2349 9781882197132 1996
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Center for Creative Managing Across Cultures: A Learning 2350 9781882197255 1996
Leadership Framework
Center for Creative Managing Ambition 53205 9781604911480 2013

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Center for Creative Managing Conflict with Direct Reports 4807 9781882197736 2002
Leadership
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Center for Creative Ongoing Feedback: How to Get It; How to Use It 2351 9781882197361 1998
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Center for Creative Return on Experience: Learning Leadership at 35055 9781604910735 2009
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Center for Creative Selling Your Ideas to Your Organization 26368 9781604910254 2008
Leadership
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Leadership Guide to Ethical Self-Promotion
Center for Creative Setting Priorities: Personal Values; Organizational 21391 9781882197989 2007
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Leadership Meeting Your Leadership Challenges
Center for Creative Tracking Your Development 30663 9781604910643 2009

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Center for Creative Training for Action: A New Approach to Executive 7504 UnAssigned 1992
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Center for Creative Twenty-Two Ways to Develop Leadership in Staff 2443 UnAssigned 1990
Leadership Managers
Center for Creative Using an Art Technique to Facilitate Leadership 7505 9781882197095 1995
Center for Creative Using Your Executive Coach 3401 9781882197699 2001
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Center for Creative Visual Explorer: Facilitator's Guide; Revised and 40348 9781604910834 2010
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Chart Your Course 401 Proven Ways to Retain Your Best Employees 24836 9780967684352 2007
International
Chart Your Course Here Today; Here Tomorrow: Transforming Your 3290 9780793145539 2001
International Workforce from High-Turnover to High-Retention
Chart Your Course Icebreakers and Team Building Exercises: 14524 UnAssigned 2006
International Energize Your Next Meeting!
Chart Your Course Supervisor's Passport to Success: A Quick & 9172 9780967684314 2004
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Chart Your Course The New Leader: Bringing Creativity and 9170 9781574440348 2002
International Innovation to the Workplace
Chart Your Course TNT Tips and Techniques: Dynamic Ways to 9171 9780967684307 2000
International Reward; Energize & Motivate Your Teams
CIMA Business Risk Management Handbook: A 28180 9780750681742 2008

Sustainable Approach
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Making Skills
CIMA Corporate Governance: A Practical Guide for 37178 9780750683821 2009

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CIMA Corporate Governance: How to Add Value to Your 15324 9780750669245 2006
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CIMA Due Diligence and Corporate Governance 15331 9780754526223 2004
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ICT Costs and Benefits; Third Edition
CIPD Enterprises 360-Degree Feedback 4514 9780852927052 1997
CIPD Enterprises Becoming an Employer of Choice: Make Your 9706 9781843980575 2004
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CIPD Enterprises Creating a Learning and Development Strategy: 18488 9781843980568 2004
HR Business Partner’s Guide to Developing
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CIPD Enterprises Developing Your People: Pain-Free Solutions For 18491 9780852928899 2001
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Performance
CIPD Enterprises Evaluating the ROI from Learning: How to 13588 9781843980780 2005
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CIPD Enterprises Everyone Needs a Mentor: Fostering Talent at 4517 9780852929049 2001
Work; Third Edition
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CIPD Enterprises HR Know-How in Mergers and Acquisitions 4519 9780852926345 2000
CIPD Enterprises HR: Making Change Happen 13593 9781843981138 2005
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CIPD Enterprises Learning Alliances: Tapping Into Talent 4521 9780852927496 1998
CIPD Enterprises Making Coaching Work: Creating a Coaching 13590 9781843980742 2005
Culture
CIPD Enterprises Management Development: Strategies for Action; 4523 9780852926895 1997
Fourth Edition
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CIPD Enterprises Negotiating; Persuading and Influencing 7488 9780852927557 1995
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Clerisy Press 10 Truths About Leadership 31042 9781578603022 2007
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Every Age Can Be Smarter and More Creative
Clerisy Press Jump Start Your Business Brain 31041 9781578601790 2001
Clerisy Press Jump Start Your Marketing Brain: Scientific 31043 9781578602056 2005
Advice & Practical Ideas: For Revolutionizing
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Clerisy Press The B2B Executive Playbook: The Ultimate 46308 9781578604463 2011
Weapon for Achieving Sustainable; Predictable &
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Club Managers Board Member Orientation 15658 9781889524115 2000
Association of
America
Club Managers Club Membership Drives & Marketing 15659 9781889524023 1996
Association of
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Club Managers Club Membership Surveys 15660 9781889524085 1999
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Club Managers Creating Elegance with Food and Wine: 15661 9781889524122 2000
Association of Exceptional Club Menus for Every Occasion
America
Club Managers Fundamentals of Successful Club Newsletters 15662 9781889524061 1997
Association of
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Club Managers Market-Driven Menus 15663 9781889524016 1996
Association of
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Club Managers Successful Club Promotions; Party Ideas and 15664 9781889524092 2000
Association of Events
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Colin Bentley Managing Small Projects with PRINCE2 37156 9780954663575 2009
Colin Bentley The Art of PRINCE2 Survival 37157 9780954663544 2009
Colin Bentley The Essence of the PRINCE2: Project 32517 9780954663568 2009
Management Method
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Columbia Business Strategic Intuition: The Creative Spark in Human 27650 9780231142687 2007
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Columbia University China's Financial Transition at a Crossroads 27647 9780231141925 2007

Press
Columbia University Privatization: Successes and Failures 27648 9780231141604 2008

Press
Computing McGraw- Building Data Mining Applications for CRM 785 9780071344449 2000
Hill
Computing McGraw- The Power of Now 571 9780071356848 1999

Hill
Contented Cow Contented Cows Give Better Milk: The Plain Truth 7814 9781890651107 1998
Partners About Employee Relations and Your Bottom Line
Contented Cow Contented Cows Moove Faster: How Good 45818 9780978816049 2007
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Conversation Arts Big Things Happen When You Do the Little 22942 9780761505358 1998
Media Things Right: A 5-Step Program to Turn Your
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Conversation Arts Plane Talk: Networking at 30;000 Feet 62399 UnAssigned 2013
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Conversation Arts Speaking Your Mind in 101 Difficult Situations 7483 9780671795054 2002
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Media Want
CornerStone 107 Ways to Stick to It: Practical Tips to Achieve 13248 9780977225743 2006
Leadership Institute the Success You Deserve
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Leadership Institute
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Leadership Institute Influence Anyone; Anywhere; Anytime
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Leadership Institute Guide for Everyone
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Crimson Publishing How They Started: Global Brands: How 21 Good 42690 9781854584472 2008
Ideas Became Great Global Businesses
Crisp Learning Achieving Job Satisfaction: A Crisp Assessment 2446 9781560522577 1994
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Crisp Learning Better Business Writing; Third Edition 2528 9781560523963 1996
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Crisp Learning Coaching and Counseling; Revised Edition 2532 9781560523864 1996
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Crisp Learning Developing Positive Assertiveness; Third Edition 2581 9781560526001 2002
Crisp Learning Developing Self Esteem; Revised Edition 2582 9781560522614 1994
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Crisp Learning Professionalism In the Office: Proven Techniques 2607 9781560526063 2001
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Davies-Black Action Reflection Learning: Solving Real Business 24860 9780891062400 2008
Publishing Problems by Connecting Learning with Earning
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Publishing
Davies-Black Big Change at Best Buy: Working Through 6425 9780891061762 2003
Publishing Hypergrowth to Sustained Excellence
Davies-Black Breakthrough Creativity: Achieving Top 3588 9780891061533 2001

Publishing Performance Using the Eight Creative Talents
Davies-Black Building the Learning Organization: Mastering the 6427 9780891061656 2002
Publishing 5 Elements for Corporate Learning; Second
Edition
Davies-Black Capitalizing on Career Chaos: Bringing Creativity 11537 9780891062097 2005
Publishing and Purpose to Your Work and Life
Davies-Black Capitalizing on Conflict: Strategies and Practices 6428 9780891061649 2002

Publishing for Turning Conflict into Synergy in Organizations
Davies-Black Clear Leadership: How Outstanding Leaders 3589 9780891061526 2001

Publishing Make Themselves Understood; Cut Through the
Mush; and Help Everyone Get Real at Work
Davies-Black Co-Active Coaching: New Skills for Coaching 19492 9780891061984 2007
Publishing People Toward Success in Work and Life; 2nd
Edition
Davies-Black Competency-Based Human Resource 9262 9780891061748 2004
Publishing Management
Davies-Black Competing for Talent: Key Recruitment and 2567 9780891061489 2000
Publishing Retention Strategies for Becoming an Employer of
Choice
Davies-Black Decent People; Decent Company: How to Lead 11534 9780891062066 2005
Publishing with Character at Work and in Life
Davies-Black Deciding Who Leads: How Executive Recruiters 24859 9780891062462 2008
Publishing Drive; Direct; & Disrupt the Global Search for
Leadership Talent
Davies-Black Destination Profit: Creating People-Profit 14481 9780891061960 2006
Publishing Opportunities in Your Organization
Davies-Black Developing Employees Who Love to Learn: Tools; 3590 9780891061502 2000
Publishing Strategies; and Programs for Promoting Learning
at Work
Davies-Black Emotional Intelligence for Managing Results in a 27138 9780891062554 2008
Publishing Diverse World: The Hard Truth About Soft Skills in
the Workplace
Davies-Black Executive Coaching: Practices & Perspectives 6430 9780891061618 2002
Publishing
Davies-Black Executive Thinking: The Dream; The Vision; The 2590 9780891061342 1999
Publishing Mission Achieved
Davies-Black Gifts Differing: Understanding Personality Type 35566 9780891060741 1995

Publishing
Davies-Black Global Teams: How Top Multinationals Span 3591 9780891061571 2001
Publishing Boundaries and Cultures with High-Speed
Teamwork
Davies-Black Great Leadership: What It Is and What It Takes in 14473 9780891062158 2006
Publishing a Complex World
Davies-Black Hip and Sage: Staying Smart; Cool and 32549 9780891062455 2009
Publishing Competitive in the Workplace
Davies-Black HR and the New Hispanic Workforce: A 19493 9780891061892 2007

Publishing Comprehensive Guide To Cultivating and
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Davies-Black Human Resource Transformation: Demonstrating 24858 9780891062516 2008
Publishing Strategic Leadership in the Face of Future Trends
Davies-Black Igniting Gen B and Gen V: The New Rules of 21643 9780891062264 2007
Publishing Engagement for Boomers; Veterans; and Other
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Davies-Black Is Your Genius at Work? 11543 9780891061946 2005
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Davies-Black Leveraging the New Human Capital: Adaptive 9264 9780891062059 2004
Publishing Strategies; Results Achieved; and Stories of
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Davies-Black Manager of Choice: 5 Competencies for 9265 9780891061809 2003
Publishing Cultivating Top Talent
Davies-Black Optimizing Luck: What the Passion to Succeed in 21644 9780891062226 2007
Publishing Space Can Teach Business Leaders on Earth
Davies-Black Optimizing the Power of Action Learning: Solving 9267 9780891061915 2004
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Davies-Black Partnership HR: New Norms for Effective 21639 9780891062141 2007
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Publishing Organizational Culture for Breakaway Results
Davies-Black Quantum Organizations: A New Paradigm for 3593 9780891061557 2001

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Davies-Black Rethinking Work: Are You Ready to Take 21640 9780891062301 2007
Publishing Charge?
Davies-Black Seven Zones for Leadership: Acting Authentically 3594 9780891061588 2001
Publishing in Stability and Chaos
Davies-Black The Character of Organizations 2571 9780891061496 2000

Publishing
Davies-Black The Courage to Act: 5 Factors of Courage to 6429 9780891061786 2003

Publishing Transform Business
Davies-Black The Leaderful Fieldbook: Strategies and Activities 36595 9780891063803 2010
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Davies-Black The Leader's Window: Mastering the Four Styles 6432 9780891061601 2001
Publishing of Leadership to Build High-Performing Teams;
Second Edition
Davies-Black The Myth of Leadership: Creating Leaderless 9266 9780891061991 2004
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Davies-Black The Next Level: What Insiders Know About 14479 9780891061939 2006
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Davies-Black The Opt-Out Revolt: Why People are Leaving 14472 9780891061861 2006
Publishing Companies to Create Kaleidoscope Careers
Davies-Black The Star Profile: A Management Tool to Unleash 27137 9780891062202 2008
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Davies-Black The Strategic Human Resource Leader 2572 9780891061229 1998

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Davies-Black Tools for Team Excellence 2573 9780891060819 1996

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Davies-Black Tools for Team Leadership: Delivering the X- 9270 9780891062011 2004
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Davies-Black Turning Team Performance Inside Out: Team 6437 9780891061366 1999
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Davies-Black Unbalanced Influence: Recognizing and 19496 9780891062189 2007

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Davies-Black Up Is Not the Only Way 2574 9780891061632 1997
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Davies-Black What If?: Short Stories to Spark Diversity 24857 9780891062752 2008
Publishing Dialogue
Davies-Black What People Want: A Manager's Guide to 14475 9780891062165 2006

Publishing Building Relationships That Work
Davies-Black Work it Out: Clues For Solving People Problems 2575 9780891060888 1996
Publishing at Work
Davies-Black Work it Out: Using Personality Type to Improve 14480 9780891062127 2006
Publishing Team Performance; Revised Edition
Davies-Black Working GlobeSmart: 12 People Skills for Doing 6438 9780891061779 2003
Publishing Business Across Borders
Davies-Black Working Relationships 2576 9780891061335 1999

Publishing
Davies-Black Working Relationships: Using Emotional 24861 9780891061885 2008

Publishing Intelligence to Enhance Your Effectiveness with
Others; Revised Edition
Davies-Black Your Executive Coaching Solution: Getting 19495 9780891062219 2007
Publishing Maximum Benefit from the Coaching Experience
DC Press; Inc. Cut the C.R.A.P. ... and Make the Sale 12229 9781932021073 2003
DC Press; Inc. E-R (Employee Retention) 14594 9780970844453 2002
DC Press; Inc. How to Compete in the War for Talent: A Guide to 12662 9780970844446 2001
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DC Press; Inc. If It Weren't For The Customer; Selling Would Be 14588 9781932021189 2006
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DC Press; Inc. In Search of Ethics: Conversations with Men and 14595 9781932021110 2005
Women of Character; Second Edition
DC Press; Inc. Lesson from the Mouse: A Guide for Applying 30345 9781932021295 2009
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DC Press; Inc. No-compromise Leadership: A Higher Standard of 30343 9781932021349 2008
Leadership Thinking and Behavior
DC Press; Inc. Retain or Retrain: How to Keep the Good Ones 14593 9781929902118 2001
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DC Press; Inc. The Authentic Leader: It’s About PRESENCE; Not 14590 9781932021196 2006
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DC Press; Inc. Unleashing Excellence: The Complete Guide to 12661 9781932021066 2003
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Dolan Management Write Better and Get Ahead at Work: Successful 4715 9780971018204 2001
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e-Learning for Kids 25 Best Practices in Learning & Talent 19460 9781430317401 2007
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Eastwood Harris Pty Planning and Control Using Microsoft Project and 12340 9781921059087 2005
Ltd PMBOK® Guide; Third Edition
Edward Elgar A Grammar of Organizing 22404 9781843766049 2007

Publishing
Edward Elgar Appreciative Inquiry And Knowledge 22406 9781845425906 2007
Publishing Management: A Social Constructionist
Perspective
Edward Elgar Business Leadership and Culture: National 22381 9781840646276 1999
Publishing Management Styles in the Global Economy
Edward Elgar Competing Values Leadership: Creating Value in 22382 9781845427351 2006
Edward Elgar Corporate Culture And Environmental Practice: 22399 9781847201003 2007
Publishing Making Change At A High-Technology
Manufacturer
Edward Elgar Corporate Governance of Sustainability: A Co- 22384 9781847202284 2007
Publishing Evolutionary View on Resource Management
Edward Elgar Creative Knowledge Environments: The 22385 9781843765189 2004

Publishing Influences On Creativity In Research And
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Edward Elgar Eco-Efficiency; Regulation and Sustainable 22386 9781843766872 2004
Publishing Business: Towards a Governance Structure for
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Edward Elgar Financialization and the World Economy 22388 9781845429652 2005
Publishing
Edward Elgar Identity And Strategy: How Individual Visions 22405 9781845423100 2006
Publishing Enable the Design of a Market Strategy that
Works
Edward Elgar International Business Strategy in Emerging 22389 9781845427887 2007
Publishing Country Markets: The Institutional Network
Approach
Edward Elgar Knowledge Innovation: Strategic Management as 22392 9781845429294 2007
Publishing Practice
Edward Elgar Managing the Embedded Multinational: A 22407 9781845426156 2005

Publishing Business Network View
Edward Elgar Managing Value-Based Organizations: It’s Not 22403 9781840649819 2006
Publishing What You Think
Edward Elgar Maximum Performance: A Practical Guide to 22402 9781845420000 2005

Publishing Leading and Managing People at Work
Edward Elgar Measuring Organizational Performance: Metrics 22396 9781845426200 2006

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Research
Edward Elgar Mergers And Acquisitions: The Innovation Impact 22397 9781845426590 2006
Publishing
Edward Elgar Research Companion To The Dysfunctional 22400 9781845429324 2007

Publishing Workplace: Management Challenges and
Symptoms
Edward Elgar Supply Chain Network Economics: Dynamics of 22394 9781845429164 2006
Publishing Prices; Flows and Profits
Edward Elgar The Consequences of Information: Institutional 22383 9781845423285 2006
Publishing Implications of Technological Change
Edward Elgar The Economics of Retailing and Distribution 22387 9781845427641 2004
Publishing
Edward Elgar The International Handbook of Competition 22390 9781845428587 2004

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Edward Elgar The IPO Decision: Why And How Companies Go 22391 9781845426385 2004
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Edward Elgar The Quest for a General Theory of Leadership 22393 9781847203243 2006
Publishing
Edward Elgar The Quest for Moral Leaders: Essays on 22401 9781845425340 2005
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Electronic & 30 Tips to Become More Organized and More 40474 9781607291725 2010
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Elsevier Science Understanding Your Users: A Practical Guide to 28258 9781558609358 2005
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EMC Project Management: Leadership and 91912 UnAssigned 2015
Communications
Emerald Group Advances In Financial Economics Volume 11; 17722 9780762311873 2005
Publishing Corporate Governance: A Global Perspective
Emerald Group Advances in Public Interest Accounting Volume 17703 9780762312054 2005
Publishing 11; Corporate Governance: Does Any Size Fit?
Emerald Group Advances in Strategic Management: Finance and 73150 9781783504930 2014
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Emerald Group Benchmarking: An International Journal: 13049 9781845441531 2005

Publishing Benchmarking the Human Side of the Business
Enterprise; Volume 12; Number 3; 2005
Emerald Group Beyond Borders: Internationalisation of R&D and 17783 9780444519092 2005
Publishing Policy Implications for Small Open Economies
Emerald Group Big Data? Qualitative Approaches to Digital 78672 9781784410513 2014
Publishing Research; Volume 13
Emerald Group Business Process Management Journal: Cyber 10670 9780861769742 2004
Publishing Chain Management; Volume 10; Number 3; 2004
Emerald Group Business Process Management Journal: Goal- 13073 9781845448493 2005
Publishing Oriented Business Process Modelling; Volume 11;
Number 6; 2005
Emerald Group Career Development International: Advancing 13050 9781845441456 2005
Publishing Women's Careers; Volume 10; Number 3; 2005
Emerald Group Career Development International: Workaholism 18322 9781846631122 2006

Publishing in Organizations: New Research Directions;
Volume 11; Number 5; 2006
Emerald Group Career Development International: Mentoring and 13074 9781845447977 2005
Publishing Career Development; Volume 10; Number 6/7;
2005
Emerald Group Career Development International: Work Identities 10668 9780861769650 2004
Publishing in Europe; Volume 9; Number 3; 2004
Emerald Group Competence Perspectives on Resources; 17734 9780762311705 2005

Publishing Stakeholders and Renewal
Emerald Group Corporate Governance: Beyond the Boardroom 18308 9781846630415 2006
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Emerald Group Corporate Governance: The International Journal 13051 9781845440374 2005
Publishing of Business in Society: Stakeholders in
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Emerald Group Corporate Social Responsibility and 73151 9781784411527 2014
Publishing Sustainability: Emerging Trends in Developing
Economies
Emerald Group Employee Relations: Voice and the Non-Union 13053 9781845441265 2005
Publishing Workplace; Volume 27; Number 3; 2005
Emerald Group Environmental Policy; International Trade; and 17713 9780444517081 2004
Publishing Factor Markets
Emerald Group Ethics in Groups: Research On Managing Groups 17731 9780762313006 2006
Publishing and Teams; Volume 8
Emerald Group Eurasia: A New Peace Agenda 17704 9780444518651 2005

Publishing
Emerald Group Focus on the Theme of International Retailing; 10646 9780861766703 2002
Publishing Volume 30; Numbers 2 & 3
Emerald Group Health and Safety at Work and its Relevance to 18311 9781845449902 2006
Publishing Employment Relations Research
Emerald Group Human Resource Management; Social Innovation 70793 9781784411305 2014
Publishing and Technology
Emerald Group Human Resource Management: International 13054 9781845441401 2005

Publishing Digest: Outsourcing and HR; Volume 13; Number
3; 2005
Emerald Group Industrial and Commercial Training: Training for 10671 9780861769834 2004
Publishing Diversity; Volume 36; Number 4; 2004
Emerald Group Industrial Management & Data Systems: 10656 9780861767359 2002
Publishing Knowledge Management; Volume 102; Number 7;
2002
Emerald Group Integrated Manufacturing Systems: The 10652 9780861766864 2002
Publishing International Journal of Manufacturing Technology
Management: Continuous Improvement and
Innovation; Volume 13; Number 3; 2002
Emerald Group Integrated Manufacturing Systems: The 10658 9780861767557 2002
Publishing International Journal of Manufacturing Technology
Management: Enabling Supply Chain Integration
Using Internet Technologies; Volume 13; Number
Emerald Group Internalization; International Diversification and 17714 9780762312207 2005
Publishing the Multinational Enterprise: Essays in Honour of
Alan M. Rugman
Emerald Group International Journal of Manpower: HRM and Job 13076 9781845448356 2005
Publishing Performance Incentives; Volume 26; Number 7/8;
2005
Emerald Group International Journal of Manpower: Technology 13075 9781845448271 2005
Publishing Innovation and Human Resource Management;
Emerald Group International Journal of Manpower—Repatriation 10660 9780861767724 2002
Publishing After Assignment Abroad: Managing the
Transition; Volume 23; Number 7; 2002
Emerald Group International Journal of Operations & Production 13055 9781845440893 2005
Publishing Management: Managing Innovative
Manufacturing; Volume 25; Number 2; 2005
Emerald Group International Journal of Productivity and 13077 9781845448073 2005
Publishing Performance Management: Performance
Measurement and Performance Management;
Emerald Group International Journal of Quality & Reliability 10655 9780861767045 2002
Publishing Management—Total quality management
sustainability; Volume 19 Number 5 2002
Emerald Group International Marketing Review—International 10665 9780861768325 2003
Publishing Business Negotiations; Volume 20; Number 3;
2003
Emerald Group Journal of Business & Industrial Marketing: Doing 13056 9781845443252 2005
Publishing Business in a Digital World; Volume 20; Number
4/5; 2005
Emerald Group Journal of Business Strategy: Arts-Based 13079 9781845447953 2005
Publishing Learning For Business; Volume 26; Number 5;
2005
Emerald Group Journal of Enterprise Information Management: A 13057 9781845441289 2005
Publishing Multi-Enterprise View of Business Activities;
Emerald Group Journal of Intellectual Capital: Management 13080 9781845448431 2005
Publishing Consulting Practice on Intellectual Capital;
Emerald Group Journal of Knowledge Management: Technology 13058 9781845441012 2005
Publishing in Knowledge Management; Volume 9; Number 1;
2005
Emerald Group Journal of Management Development: Diffusion of 13059 9781845441210 2005
Publishing Knowledge Management Systems: Mission
Definitely Possible; Volume 24; Number 4; 2005
Emerald Group Journal of Managerial Psychology: Spirituality; 10653 9780861766925 2002
Publishing Leadership; Work and Organizations; Volume 17;
Number 3; 2002
Emerald Group Journal of Managerial Psychology—The 10664 9780861768127 2003
Publishing Management of Expatriates—Contemporary
Developments and Future Challenges; Volume
18; Number 3; 2003
Emerald Group Journal of Organizational Change Management: 13081 9781845448394 2005
Publishing Change in the Feminine: Women in Change;
Emerald Group Journal of Services Marketing: Cultural 13060 9781845441432 2005
Publishing Perspectives On Services Marketing; Volume 19;
Number 3; 2005
Emerald Group Journal of Workplace Learning: Workplace 13082 9781845448219 2005
Publishing Learning: From the Learner's Perspective;
Emerald Group Management Decision: Chinese Management: 13066 9781845441357 2005
Publishing Reflections; Trends and Opportunities; Volume
43; Number 4; 2005
Emerald Group Management Decision: Leadership Debate; 13084 9781845445843 2005
Publishing Volume 43; Number 7/8; 2005
Emerald Group Management Decision: Managing the Future: 41292 9780857241795 2010
Publishing Selections from the 1st Global Peter F. Drucker
Forum 2009; Volume 48; Number 4
Emerald Group Management Decision: Organisations; 13065 9781845440756 2005
Publishing Transformability and the Dynamics of Strategy;
Emerald Group Managerial Auditing Journal: Improving 13063 9781845441272 2005
Publishing Organisational Performance; Volume 20; Number
4; 2005
Emerald Group Managerial Auditing Journal—Sanitising Business 10654 9780861766963 2002
Publishing – Fraud and Ethics; Volume 17; Number 4; 2002
Emerald Group Managing Multinational Teams: Global 17766 9780762312191 2005
Publishing Perspectives; Advances in International
Management; Volume 18
Emerald Group Managing Service Quality: Service Innovation 13085 9781845448677 2005
Publishing Management; Volume 15; Number 6; 2005
Emerald Group Managing Without Leadership: Towards a Theory 17730 9780080433523 2005
Publishing of Organizational Functioning
Emerald Group Mergers & Acquisitions—New Strategies for 10645 9780861766666 2002
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Number 2; 2002
Emerald Group Modelling the Riskiness in Country Risk Ratings 17727 9780444518378 2005
Publishing
Emerald Group Organizations as Learning Systems: ‘Living 17764 9780080439198 2006

Publishing Composition’ as an Enabling Infrastructure
Emerald Group Personnel Review: Issues in Teamworking; 10649 9780861766796 2002

Publishing Volume 31; Number 3; 2002
Emerald Group Personnel Review: International Experience and 13067 9781845440732 2005
Publishing International Development; Volume 34; Number 1;
2005
Emerald Group Professional Service Firms: Research In The 17781 9780762313020 2006
Publishing Sociology Of Organizations; Volume 24
Emerald Group Shared Services as a New Organizational Form 70790 9781783505357 2014
Publishing
Emerald Group Strategic Direction: Marketing; Volume 21; 13069 9781845441371 2005
Publishing Number 6; June 2005
Emerald Group Strategic Direction: The Airline Industry 18319 9781846630125 2006
Publishing
Emerald Group Strategy & Leadership :Special Six-Article Report: 13071 9781845441081 2005
Publishing A Corporate Manager's Guide to Taking a
Leadership Role in Nonprofits and Applying
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Emerald Group Strategy & Leadership: !Disruptive Innovation! A 13072 9781845441364 2005
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Number 3; 2005
Emerald Group Strategy & Leadership: Creating Value with 18303 9781845449445 2006
Publishing Customers; Volume 34; Number 2; 2006
Emerald Group Strategy & Leadership: Special Report on 13070 9781845440763 2005
Publishing Innovation; Issue 1; Volume 33; Number 1; 2005
Emerald Group Strategy & Leadership—Incorporating the 10661 9780861767731 2002

Publishing Antidote—Innovative Competitive Strategy;
Emerald Group Supply Chain Management: An International 13086 9781845448134 2005
Publishing Journal: Exploring Supply Chain Management: in
the Creative Industries; Volume 10; Number 5;
2005
Emerald Group Supply Chain Management: E-Supply Chain: An 13068 9781845441159 2005
Publishing International Journal; Volume 10; Number 2; 2005
Emerald Group The Human Resources Revolution: Research and 17732 9780080447131 2006
Publishing Practice
Emerald Group The Journal of Management Development: 10644 9780861766611 2002

Publishing Desirable Leadership Behaviours of Multi-Cultural
Managers in China; Volume 21; Number 1; 2002
Emerald Group The Journal of Workplace Learning: E-Learning 13061 9781845443436 2005
Publishing @ the Workplace; Volume 17; Number 5/6; 2005
Emerald Group The Learning Organization: Semantic and Social 13087 9781845445980 2005
Publishing Aspects of Learning in Organizations; Volume 12;
Number 5; 2005
Emerald Group Women in Management Review: Gender Issues 10648 9780861766734 2002
Publishing in Multinational Corporations; Volume 17; Number
2; 2002
Evergreen Business Political Savvy: Systematic Approaches to 9649 9780966763607 1999
Group Leadership Behind-the-Scenes
ExpressExec Corporate Venturing 5348 9781841123707 2002
ExpressExec Creating an Innovative Culture 5349 9781841123868 2002
ExpressExec Empowerment 5350 9781841122335 2002
ExpressExec Future Proofing 5351 9781841123271 2002
ExpressExec Global Innovation 5352 9781841122199 2002
ExpressExec Going Global 5353 9781841123165 2002
ExpressExec Managing Quality 5354 9781841122212 2002
ExpressExec Operating Globally 5355 9781841122281 2002
ExpressExec Supply Chain Management 5356 9781841122441 2002
ExpressExec The Innovative Individual 5357 9781841123172 2002
Fastrak Consulting Digital Learning Content: A Designer’s Guide 46384 9781471029202 2012
Fastrak Consulting E-Learning's Greatest Hits 7341 9780954590406 2003
Fastrak Consulting Learning Object Design Assistant 7342 9780954590444 2003
Fastrak Consulting The Blended Learning Cookbook; Second Edition 46383 9781447677185 2011
Fastrak Consulting The New Learning Architect 46382 9781446769805 2011
FERF Business Performance Management 12390 UnAssigned 2005
FERF M & A Plans and Other Strategic Growth 37059 UnAssigned 2009
Initiatives
Franklin Covey Closing: 5 Sales Skills for Achieving Win-Win 74411 UnAssigned 2014
Outcomes
Franklin Covey Great Work; Great Career 41258 9781936111107 2009
Franklin Covey Millennials @ Work: The 7 Skills Every Twenty- 65733 9781936111596 2014
Something (and Their Manager) Needs to
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Franklin Covey Predictable Results in Unpredictable Times 41257 9781936111008 2009
Franklin Covey Principle-Centered Leadership 23869 9780671792800 2003
Franklin Covey The 5 Laws That Determine All of Life’s Outcomes 30723 9780982060117 2008
Franklin Covey The 7 Habits for Managers: Managing Yourself; 35888 9781933976341 2006
Leading Others; Unleashing Potential
Franklin Covey The 7 Habits of Highly Effective Network 58792 UnAssigned 2009
Marketing Professionals
Franklin Covey The 7 Habits of Highly Effective People: Restoring 21287 9780671663988 1989
the Character Ethic
Franklin Covey The Learning Explosion: 9 Rules to Ignite Your 41259 9781936111213 2011
Virtual Classrooms
Franklin Covey The Webinar Manifesto 51652 9781936111336 2012
Gale Group Encyclopedia of Business; 2nd Edition 4257 9780787624385 2000

Gale Group Encyclopedia of Management; 4th ed. 4258 9780787630652 2000
Gallup Press 12: The Elements of Great Managing 18863 9781595629982 2006
Gallup Press Breaking the Fear Barrier: How Fear Destroys 46358 9781595620545 2011
Companies From The Inside Out and What To Do
About It
Gallup Press First; Break All the Rules: What the World's 15501 9780684852867 1999
Greatest Managers Do Differently
Gallup Press How Full Is Your Bucket?: Positive Strategies for 12352 9781595620033 2004
Work and Life
Gallup Press Human Sigma: Creating Value at the Employee- 16541 9781595620163 2007
Customer Encounter
Gallup Press Married to the Brand: Why Consumers Bond With 12351 9781595620057 2005
Some Brands for Life
Gallup Press Now; Discover Your Strengths 15500 9780743201148 2001
Gallup Press Power of 2: How to Make the Most of Your 36538 9781595620293 2009
Partnerships at Work and in Life
Gallup Press Strengths Based Selling: Based on Decades of 45231 9781595620484 2010
Gallup’s Research into High-Performing
Salespeople
Gallup Press Strengths-Based Leadership: Great Leaders; 36537 9781595620255 2008
Teams; and Why People Follow
Gallup Press StrengthsFinder 2.0 68890 9781595620767 2007
Gallup Press The Best of the Gallup Management Journal 26555 9781595620194 2007
2001-2007
Gallup Press The Coming Jobs War: What Every Leader Must 45232 9781595620552 2011
Know About the Future of Job Creation
Gallup Press Vital Friends: The People You Can’t Afford to Live 15499 9781595620071 2006
Without
Gibbs Smith A Carrot a Day: A Daily Dose of Recognition for 9709 9781586855062 2004
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Gibbs Smith Integrity Works: Strategies for Becoming a 11504 9781586850548 2005
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Gibbs Smith Managing With Carrots: Using Recognition to 8650 9781586850777 2001
Attract and Retain The Best People
Gibbs Smith The 24-Carrot Manager: A Remarkable Story of 8651 9781586851545 2002
How a Leader Can Unleash Human Potential
Gibbs Smith The Bottom Line on Integrity: 12 Principles for 11505 9781586853808 2004
Higher Returns
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Road Creates a Competitive Advantage in
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Gibbs Smith The One Who is Not Busy: Connecting With Work 9708 9781586852511 2004
in a Deeply Satisfying Way
Global Market A Handbook of World Trade: A Strategic Guide to 12673 9780749441432 2004
Briefings Trading Internationally; 2nd Edition
Global Market Bosnia & Herzegovina’s Business Environment 21100 9781846730634 2008
Briefings
Global Market Business Law in Africa: OHADA and the 21103 9781846730733 2007
Briefings Harmonization Process; Second Edition
Global Market Corporate Governance in the Middle East and 23799 9781846730818 2008
Briefings North Africa
Global Market Doing Business with China; Fifth Edition 12664 9781905050086 2005
Briefings
Global Market Doing Business with China; Fourth Edition 7872 9780749439118 2003
Briefings
Global Market Doing Business with Croatia; Second Edition 21097 9781905050536 2005
Briefings
Global Market Doing Business with India; Second Edition 16518 9781846730221 2007
Briefings
Global Market Doing Business with India; Third Edition 28381 9781846731136 2008
Briefings
Global Market Doing Business with Jordan; Second Edition 21099 9781846730559 2007
Briefings
Global Market Doing Business with Kuwait; Second Edition 12665 9780749439064 2004
Briefings
Global Market Doing Business with Russia 7879 9780749438395 2002

Briefings
Global Market Doing Business with Russia: A Guide to 12666 9781905050017 2005
Briefings Investment Opportunities & Business Practice; 4th
Edition
Global Market Doing Business with Saudi Arabia; Third Edition 16519 9781905050062 2006
Briefings
Global Market Doing Business with Serbia; Second Edition 16520 9781905050147 2006
Briefings
Global Market Doing Business with the United Arab Emirates; 12669 9781905050055 2006
Briefings Second Edition
Global Market Doing Business with Ukraine; Third Edition 12668 9781905050000 2005
Briefings
Global Market Managing Business Support Services: 9919 9781905050116 2005

Briefings Collaborating to Compete; Third Edition
Global Market The Handbook of Country Risk 2005-2006: A 12674 9781905050093 2005
Briefings Guide to International Business and Trade
Global Market The Handbook of Country Risk 2009–2010: A 31341 9781846731723 2009
Global Market The Handbook of International Trade: A Guide to 12672 9780749441449 2005
Briefings The Principles and Practice of Export
Global Market The Handbook of International Trade: A Guide to 21098 9781846730351 2008
Briefings the Principles and Practice of Export; Second
Edition
Gower Publishing 59 Checklists for Project and Programme 37447 9780566087752 2007
Limited Managers
Gower Publishing A Field Guide for Organisation Development: 64386 9781409440499 2014
Limited Taking Theory into Practice
Gower Publishing A Handbook of Corporate Governance and Social 37448 9780566088179 2010
Limited Responsibility
Gower Publishing A Handbook of Practical Wisdom: Leadership; 64304 9781409439936 2013

Limited Organization and Integral Business Practice
Gower Publishing A Short Guide to Ethical Risk 37449 9780566091728 2010

Limited
Gower Publishing A Short Guide to Fraud Risk: Fraud Resistance 37450 9780566092312 2010
Limited And Detection
Gower Publishing Action Learning for Managers 37451 9780566088636 2008

Limited
Gower Publishing Advanced Database Marketing: Innovative 64328 9781409444619 2013
Limited Methodologies and Applications for Managing
Customer Relationships
Gower Publishing Advances in Project Management: Narrated 64394 9781472429124 2014
Limited Journeys in Unchartered Territory
Gower Publishing Ageing Populations and Changing Labour 37490 9780566089107 2010
Limited Markets: Social and Economic Impacts of the
Demographic Time Bomb
Gower Publishing Always On: Digital Brand Strategy in a Big Data 82121 9781472447791 2014
Limited World
Gower Publishing Applying Lean Six Sigma in the Pharmaceutical 64392 9780566092046 2014
Limited Industry
Gower Publishing Benefit Realisation Management: A Practical 37452 9781409400943 2010

Limited Guide to Achieving Benefits Through Change;
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Gower Publishing Beyond Goals: Effective Strategies for Coaching 64351 9781409418511 2013
Limited and Mentoring
Gower Publishing Bridging the Business-Project Divide: Techniques 64408 9781409465171 2014
Limited for Reconciling Business-as-Usual and Project
Cultures
Gower Publishing Change Leadership: Developing a Change-Adept 37453 9780566089350 2009
Limited Organization
Gower Publishing Changing Organizations from Within: Roles; Risks 64325 9781409449683 2013
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Gower Publishing Choosing Leaders and Choosing to Lead: 64306 9781409436485 2012
Limited Science; Politics and Intuition in Executive
Selection
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Gower Publishing Communicating Projects: An End-to-End Guide to 64370 9781409453192 2013

Limited Planning; Implementing and Evaluating Effective
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Gower Publishing Communicating Strategy 37454 9780566088100 2008
Limited
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Gower Publishing Convergenomics: Strategic Innovation In The 37456 9780566089367 2010

Limited Convergence Era
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Gower Publishing Corporate Social Performance in Emerging 64331 9781409432647 2013

Limited Markets: Sustainable Leadership in an
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Gower Publishing Corporate Strategy in the Age of Responsibility 64407 9781472423603 2014
Limited
Gower Publishing Creating Healthy Workplaces: Stress Reduction; 64384 9781409443100 2014
Limited Improved Well-being; and Organizational
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Gower Publishing Cultural Differences and Improving Performance: 37457 9780566089077 2009
Limited How Values and Beliefs Influence Organizational
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Gower Publishing Customer-Centric Project Management 64309 9781409443124 2012
Limited
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Limited
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Limited Social Enterprise
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Gower Publishing Developing HR Talent: Building A Strategic 37492 9780566088292 2011

Limited Partnership with the Business
Gower Publishing Disruptive Business: Desire; Innovation and the 37459 9780566092404 2010
Limited Re-design of Business
Gower Publishing Dynamic Supply Chain Alignment: A New 37460 9780566088223 2009
Limited Business Model for Peak Performance in
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Gower Publishing Effective Client Management in Professional 81664 9781409437895 2014
Limited Services: How to Build Successful Client
Relationships
Gower Publishing Enterprise Growth Strategy: Vision; Planning and 37493 9780566091988 2010
Limited Execution
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Gower Publishing Exercising Agency: Decision Making and Project 82117 9781472427885 2015
Limited Initiation
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Limited Informed Employee Voice; Third Edition
Gower Publishing Finance for Purchasing Managers: Understanding 64414 9780566091711 2013
Limited the Financial Impact of Buying Decisions
Gower Publishing From Great to Gone: Why FMCG Companies are 64395 9781472435569 2014
Limited Losing the Race for Customers
Gower Publishing Global Business Management: A Cross-cultural 37461 9780754671121 2007
Limited Perspective
Gower Publishing Global Perspectives on Corporate Governance 37462 9780566088308 2009

Limited and CSR
Gower Publishing Global Project Management: Communication; 37463 9780566087066 2007

Limited Collaboration and Management Across Borders
Gower Publishing Globalization's Limits: Conflicting National 37464 9780566088858 2009

Limited Interests in Trade and Finance
Gower Publishing Going Global: Managing the HR Function Across 37581 9780566088230 2010
Limited Countries and Cultures
Gower Publishing Gower Handbook of People in Project 64352 9781409437857 2013

Limited Management
Gower Publishing Gower Handbook of Project Management; Fifth 64390 9781472422965 2014
Limited Edition
Gower Publishing Grass Roots Leaders: The Brainsmart Revolution 37465 9780566088025 2007
Limited in Business
Gower Publishing Green Outcomes in the Real World: Global 37494 9780566091797 2010
Limited Forces; Local Circumstances; and Sustainable
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Gower Publishing Hoshin Kanri: The Strategic Approach to 37466 9780566087400 2008
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Gower Publishing HR Business Partners: Emerging Service Delivery 12699 9780566086250 2006
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Gower Publishing Human Nature: A Guide to Managing Workplace 64375 9781472416797 2013
Limited Relations
Gower Publishing Innovation Support in Latin America and Europe: 64378 9781409419013 2014
Limited Theory; Practice and Policy in Innovation and
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Gower Publishing International Multi-Unit Leadership: Developing 64371 9781409460701 2013

Limited Local Leaders in International Multi-Site
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Limited
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Limited the Policing Frontline
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Gower Publishing Learning with Online and Mobile Technologies: A 37467 9780566089305 2010
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Gower Publishing Making Sense of Organizational Learning: Putting 64322 9781409441861 2013
Limited Theory into Practice
Gower Publishing Making Sense of Project Realities: Theory; 37468 9780566087295 2007
Limited Practice and the Pursuit of Performance
Gower Publishing Making the Business Case: Proposals that 37469 9780566087455 2009
Limited Succeed for Projects That Work
Gower Publishing Managing Innovation Adoption: From Innovation 64389 9781472413352 2014
Limited to Implementation
Gower Publishing Managing Project Uncertainty 37470 9780566088407 2009

Limited
Gower Publishing Managing Risk in Projects 37471 9780566088674 2009

Limited
Gower Publishing Managing the Urgent and Unexpected: Twelve 64412 9781472442505 2014
Limited Project Cases and a Commentary
Gower Publishing Man-Made: Why So Few Women Are in Positions 82119 9781472432124 2015
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Gower Publishing Measuring the Value of the Supply Chain: Linking 37472 9780566087943 2009
Limited Financial Performance and Supply Chain
Decisions
Gower Publishing MisLeadership: Prevalence; Causes and 37495 9780566092268 2011
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Gower Publishing Naked Project Management: The Bare Facts 64317 9781409461050 2013
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Gower Publishing Organizations: A Systems Approach 64377 9781472413413 2013

Limited
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Limited Perspectives of CSR
Gower Publishing Program Management 37496 9780566088827 2010
Limited
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Limited
Gower Publishing Project Governance 37474 9780566088667 2009

Limited
Gower Publishing Project Life Cycle Economics: Cost Estimation; 82116 9781472419644 2015
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Projects
Gower Publishing Project Management for Supplier Organizations: 82114 9781472411099 2015
Limited Harmonising the Project Owner to Supplier
Relationship
Gower Publishing Project Management for the Pharmaceutical 37497 9781409418948 2011
Limited Industry; Revised Edition
Gower Publishing Project Management; Ninth Edition 37582 9780566087691 2010

Limited
Gower Publishing Project Management; Tenth Edition 64320 9781409454199 2013

Limited
Gower Publishing Project Politics: A Systematic Approach to 37498 9780566088957 2011

Limited Managing Complex Relationships
Gower Publishing Project Risk Analysis: Techniques for Forecasting 64316 9780566091865 2013
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Gower Publishing Project Risk Governance: Managing Uncertainty 64376 9781472419040 2013
Limited and Creating Organisational Value
Gower Publishing Project Sponsorship: An Essential Guide for 37499 9780566088889 2010
Limited Those Sponsoring Projects within Their
Organizations
Gower Publishing Project Stakeholder Management 64311 9781409404378 2013
Limited
Gower Publishing Project-Oriented Leadership 37475 9780566089237 2010

Limited
Gower Publishing ProjectThink: Why Good Managers Make Poor 64366 9781409454984 2013
Limited Project Choices
Gower Publishing Reinventing Communication: How to Design; 64388 9781472411006 2014

Limited Lead and Manage High Performing Projects
Gower Publishing Requirements Management: How to Ensure You 64321 9781409451372 2013
Limited Achieve What You Need from Your Projects
Gower Publishing Re-Tayloring Management: Scientific 64323 9781409450757 2013

Limited Management a Century On
Gower Publishing Risk Strategies: Dialling Up Optimum Firm Risk 37476 9780566089381 2009
Limited
Gower Publishing Risky Business: Psychological; Physical and 37500 9780566089152 2010
Limited Financial Costs of High Risk Behavior in
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Gower Publishing Scenario Based Strategy: Navigate the Future 64403 9781472437174 2014
Limited
Gower Publishing Shoppernomics: How to Shorten and Focus the 64405 9781472424853 2014
Limited Shoppers' Routes to Purchase
Gower Publishing Shopping 3.0: Shopping; the Internet or Both? 37501 9781409417644 2010
Limited
Gower Publishing Six Sigma in HR Transformation: Achieving 37477 9780566091643 2010

Limited Excellence in Service Delivery
Gower Publishing Smart Working: Creating the Next Wave 64312 9781409404569 2013
Limited
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Limited
Gower Publishing Successful Outsourcing and Multi-Sourcing 64406 9781472426468 2014

Limited
Gower Publishing Supply Chain Visibility: From Theory to Practice 64380 9781472413468 2014
Limited
Gower Publishing Sustainability in Project Management 64305 9781409431695 2012

Limited
Gower Publishing Sustainable Growth in a Post-Scarcity World: 37504 9780566091582 2010

Limited Consumption; Demand; and the Poverty Penalty
Gower Publishing Sustainable Markets for Sustainable Business: A 82120 9781472433411 2015
Limited Global Perspective for Business and Financial
Markets
Gower Publishing Talent Management in the Developing World: 37505 9781409418139 2010
Limited Adopting a Global Perspective
Gower Publishing Talking Safety: A User's Guide to World Class 64330 9781409466550 2013
Limited Safety Conversation; Second Edition
Gower Publishing Tame; Messy and Wicked Risk Leadership 37506 9780566092428 2010
Limited
Gower Publishing Team Leadership in High-Hazard Environments: 81665 9781472433534 2014

Limited Performance; Safety and Risk Management
Strategies for Operational Teams
Gower Publishing Technology; Business and the Market: From R. 64434 9781409454557 2014
Limited and D. to Desirable Products
Gower Publishing The Balanced Company: Organizing for the 21st 64372 9781409445593 2013
Limited Century
Gower Publishing The CEO: Chief Engagement Officer: Turning 37479 9780566085611 2007
Limited Hierarchy Upside Down to Drive Performance
Gower Publishing The Culture Builders: Leadership Strategies for 64308 9781409437246 2012
Limited Employee Performance
Gower Publishing The Durable Corporation 37480 9780566088193 2009

Limited
Gower Publishing The Employer Brand: Keeping Faith with the Deal 37481 9780566088995 2009
Limited
Gower Publishing The End of Shops: Social Buying and the Battle 64326 9781409449744 2013
Limited for the Customer
Gower Publishing The Fulfilling Workplace: The Organization's Role 64318 9781409427766 2013
Limited in Achieving Individual and Organizational Health
Gower Publishing The Future of Innovation 37482 9780566092138 2009

Limited
Gower Publishing The Global Business Handbook: The Eight 37483 9780566087479 2009
Limited Dimensions of International Management
Gower Publishing The Handbook of Dealing with Workplace Bullying 82179 9781472455178 2015
Limited
Gower Publishing The Irrational Consumer: Applying Behavioural 64367 9781472413444 2013
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Gower Publishing The Laws of the Knowledge Workplace: Changing 64409 9781472423887 2014
Limited Roles and the Meaning of Work in Knowledge-
Intensive Environments
Gower Publishing The 'Made in Germany' Champion Brands: Nation 64373 9781409466468 2013
Limited Branding; Innovation and World Export
Leadership
Gower Publishing The Manager's Tale: Stories of Managerial 37484 9780754646648 2009
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Gower Publishing The New Brand Spirit: How Communicating 64374 9780566092442 2013
Limited Sustainability Builds Brands; Reputations and
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Gower Publishing The Project Manager's Guide to Purchasing: 37485 9780566086922 2008
Limited Contracting for Goods and Services
Gower Publishing The Rise and Fall of Management: A Brief History 37486 9780566089763 2009
Limited of Practice; Theory and Context
Gower Publishing The Rules of Project Risk Management: 64379 9781472411952 2014
Limited Implementation Guidelines for Major Projects
Gower Publishing The Secret Life of Decisions: How Unconscious 64315 9781409453277 2013
Limited Bias Subverts Your Judgement
Gower Publishing The Single-Minded Project: Ensuring the Pace of 64413 9781472429964 2014
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Gower Publishing The Spirit of Project Management 64307 9781409409595 2012

Limited
Gower Publishing The Strategic Alliance Handbook: A Practitioners 64404 9780566087790 2014
Limited Guide to Business-to-Business Collaborations
Gower Publishing The Value Trail: How to Effectively Understand; 82123 9781472452566 2015
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Gower Publishing The Velvet Revolution at Work: The Rise of 64368 9781409443247 2013
Limited Employee Engagement; the Fall of Command and
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Gower Publishing Tools for Complex Projects 37487 9780566087417 2007
Limited
Gower Publishing Towards Organizational Fitness: A Guide to 64396 9781472422620 2014

Limited Diagnosis and Treatment
Gower Publishing Transformation Management: Towards the 37488 9780566088964 2009

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Limited
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Limited Changing Norms and New Leadership Paradigms
Gower Publishing Understanding Work-Based Learning 37507 9780566091971 2010

Limited
Gower Publishing Using Technology to Create Value: Designing the 37489 9780566088278 2009
Limited Tools for the New HR Function
Gower Publishing Validating Strategies: Linking Projects and 64391 9781472427816 2014
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Gower Publishing What is Reputation Worth?: How to Protect and 64319 9781409469025 2013
Limited Enhance its Value
Gower Publishing What the New Breed of CMOs Know That You 64344 9781409455721 2013
Limited Don't
Gower Publishing Working at a Distance: A Global Business Model 64393 9781472425232 2014
Limited for Virtual Team Collaboration
Gower Publishing World of Workcraft: Rediscovering Motivation and 82184 9781472429056 2015
Limited Engagement in the Digital Workplace
Grand Harbor Press Unlocking Potential: 7 Coaching Skills That 73853 9781477824009 2014
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Grand Harbor Press Unwind! 7 Principles for a Stress-Free Life 73852 9781477819593 2014
Greenleaf Publishing Buried Treasure: Discovering and Implementing 37872 9781906093105 2008
the Value of Corporate Social Responsibility
Greenleaf Publishing Corporate Community Involvement: The Definitive 37879 9781906093334 2010
Guide to Maximizing Your Business' Societal
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Greenleaf Publishing CSR for HR: A Necessary Partnership for 37876 9781906093464 2010
Advancing Responsible Business Practices
Greenleaf Publishing Getting it Right: Making Corporate-Community 37882 9781906093198 2009

Relations Work
Greenleaf Publishing Hybrid Organizations: New Business Models for 37881 9781906093273 2009
Environmental Leadership
Greenleaf Publishing Leading Change Toward Sustainability: A 37880 9781906093341 2010

Change-Management Guide for Business;
Government and Civil Society ; 2nd Edition
Greenleaf Publishing Sustainable Value: How the World's Leading 37873 9781906093068 2008
Companies Are Doing Well by Doing Good
Greenleaf Publishing The Corporate Responsibility Code Book; 37877 9781906093396 2010
Revised Second Edition
Greenleaf Publishing The Living Code: Embedding Ethics into the 37874 9781906093143 2008
Corporate DNA
Greenleaf Publishing The World Guide to CSR: A Country-by-Country 37878 9781906093389 2010
Analysis of Corporate Sustainability and
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Greenwood Press Anatomy of a Business: What It Is; What It Does; 22474 9780313337932 2007
and How It Works
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Managing in a World of Paradox
Greenwood Press Capturing the Heart of Leadership: Spirituality and 7383 9780275957438 1997
Community in the New American Workplace
Greenwood Press Career Planning and Succession Management: 11610 9780275983598 2005
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Greenwood Press Change or Die: How to Transform Your 13625 9780275984052 2006
Organization from the Inside Out
Greenwood Press Chaotic Markets: Thriving in a World of 22498 9780275993719 2007
Unpredictability
Greenwood Press Chess and the Art of Negotiation: Ancient Rules 18570 9780275990657 2006
for Modern Combat
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Giants Fall
Greenwood Press Finding the Best and the Brightest: A Guide To 13628 9780275984113 2005
Recruiting; Selecting; And Retaining Effective
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Greenwood Press From Edison to Enron: The Business of Power 20254 9780275987404 2005
and What It Means for the Future of Electricity
Greenwood Press How Healthy is Your Organization?: The Leader’s 22494 9780275997762 2007
Guide to Curing Corporate Diseases and
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Greenwood Press How Honesty Pays: Restoring Integrity to the 13623 9780275987879 2005
Workplace
Greenwood Press Leaders on Ethics: Real-World Perspectives on 27024 9780275996710 2007

Today's Business Challenges
Greenwood Press Leading Groups in Stressful Times: Teams; Work; 7397 9781567206104 2002
Units; and Task Forces
Greenwood Press Leading Your Business to the Next Level: The Six 13621 9780275987497 2005
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Greenwood Press Managing a Company in an Activist World: The 11614 9780275983901 2005
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Greenwood Press Managing Business Crises: From Anticipation to 7380 9781567204049 2002
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Greenwood Press Money 22476 9780313338526 2007
Greenwood Press Moving Out of the Box: Tools for Team Decision 27022 9780275997069 2008
Making
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Greenwood Press Portraits in Leadership: Six Extraordinary 13723 9780275984908 2005

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Business
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the West Point Way
Greenwood Press Talent Balancing: Staffing Your Company For 13622 9780275985790 2006
Long-Term Success
Greenwood Press The Human Side of Leadership: Navigating 22497 9780275991326 2007
Emotions at Work
Greenwood Press The Inquiring Organization: Tacit Knowledge; 10284 9781567204902 2004
Conversation; and Knowledge Creation: Skills for
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Greenwood Press The Manager as Mentor 13630 9780275985899 2006
Greenwood Press The Manager as Motivator 18694 9780275990183 2007
Greenwood Press The Manager as Politician 13629 9780275985905 2005
Greenwood Press The Manager's Guide to Competitive Intelligence 7393 9781567205718 2003
Greenwood Press The Matrix Organization Reloaded: Adventures in 22493 9780275991333 2007
Team and Project Management
Greenwood Press The Older Worker Advantage: Making the Most of 13627 9780275987015 2006
Our Aging Workforce
Greenwood Press The Savvy Negotiator: Building Win-Win 13624 9780275988005 2006
Relationships
Greenwood Press The Stock Market 22477 9780313338243 2007
Greenwood Press The Subtle Art of Strategy: Organizational 7407 9781567204353 2003
Planning in Uncertain Times
Greenwood Press The Techniques of Inner Leadership: Making 7384 9780275980344 2003
Inner Leadership Work
Greenwood Press Understanding Workplace Violence: A Guide for 18698 9780275990862 2006
Managers and Employees
Greenwood Press What Managers Say; What Employees Hear: 18710 9780275987039 2006
Connecting with Your Front Line (So They’ll
Connect with Customers)
Griffin Publishing Be the Leader; Make the Difference; Second 6537 9781580000918 2002
Edition
Griffin Publishing Casting the Net Over Global Learning: New 6534 9781580001069 2002
Developments in Workforce Training and Online
Psychologies
Griffin Publishing Exploring Corporate DNA in the Age of People: A 6539 9781580000512 1999
Business Handbook for the New Millennium
Griffin Publishing Inspiring Others to Win: Words of Wisdom and 6540 9781882180943 1998
Personal Stories from 20 of the World's Top
Motivational Speakers
Griffin Publishing Lessons in Leadership and Life: Secrets of Eleven 6535 9781580001021 2002
Wise Men
Griffin Publishing Mentoring for Exceptional Performance 6541 9781882180837 1997
Griffin Publishing Mentoring Greatness: How to Build a Great 6536 9781580001014 2002
Business
Griffin Publishing Ready; Blame; Fire!: Myths & Misses in Marketing 6543 9781882180950 1998
Griffin Publishing The Winning Spirit: Achieving Olympic Level 6542 9781882180585 1996
Performance in Business & Personal
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Griffin Publishing You're in Charge...What Now?: Seven Essential 6538 9781580001090 2003
Steps for Work Leader Success
Hannacroix Creek Business Protocol: How to Survive and Succeed 6188 9781889262239 2001
Books in Business; Second Edition
Hannacroix Creek Creative Time Management for the New 6189 9781889262154 1999
Books Millennium
Hannacroix Creek Effective Business & Nonfiction Writing; Second 6190 9781889262338 2001
Books Edition
Hannacroix Creek Grow Global 42114 9781889262215 2011

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Hannacroix Creek How to REALLY Use LinkedIn; Second Edition 53970 9781466347601 2011
Books
Hannacroix Creek Productive Relationships: 57 Strategies for 38032 9781889262635 2011

Books Building Stronger Business Connections
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Happy About 42 Rules for Successful Collaboration 37856 9781607730248 2009
Happy About 42 Rules for Successful Collaboration: A Practical 54169 9781607731115 2013
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Happy About 42 Rules of Cold Calling Executives 37868 9780979942822 2008
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Happy About Agile Excellence for Product Managers: A Guide 37862 9781607730743 2010
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Happy About Cloud Computing: The Glide OS Story 56102 9781600052439 2013
Happy About Collaboration 2.0: Technology and Best Practices 37853 9781600050718 2008
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Facebook to Achieve Business Objectives; 2nd
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Harriman House Africa – The Ultimate Frontier Market: A Guide to 54180 9780857191724 2012
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Harriman House Africa's Economic Moment: Why This Time Is 59030 9780857193209 2013
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Harriman House Business Reimagined: Why Work Isn't Working 54342 9780857193315 2013
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Harriman House Style: The Art of Writing Well; Third Edition 54181 9780857191878 2012
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Hay House Inner Peace for Busy Women: Balancing Work; 7571 9781401901226 2003
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Ferrari: The 8 Rituals of Visionary Leaders
Hay House The Saint; the Surfer; and the CEO 7570 9781401900595 2003
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Health Achieving Safe and Reliable Healthcare: 14361 9781567932270 2004

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Health Achieving Service Excellence: Strategies for 14378 9781567931907 2002
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Administration Press Healthcare; Second Edition
Health Achieving Success Through Community 14373 9781567931662 2001

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Administration Press Systems Approach; Second Edition
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Health Contemporary Issues In Healthcare Law And 26361 9781567932799 2007

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Health Digital Medicine: Implications for Healthcare 9662 9781567932119 2003

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Administration Press Ninth Edition
Health Economics for Healthcare Managers 14364 9781567931303 2000

Health Economics for Healthcare Managers; Second 37146 9781567933147 2009
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Health Employee Retention: Solving the Healthcare 9663 9781567931976 2003

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Health Evaluating the Healthcare System: Effectiveness; 74356 9781567935233 2013

Administration Press Efficiency; and Equity; Fourth Edition
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Administration Press Third Edition
Health Evidence-Based Management in Healthcare 34378 9781567933062 2009

Health Exceptional Leadership: 16 Critical Competencies 26350 9781567932522 2006

Administration Press for Healthcare Executives
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Administration Press for Healthcare Executives; Second Edition
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Administration Press Leaders; Second Edition
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Health Fundamentals of Healthcare Finance 34379 9781567933154 2009

Health Fundamentals of Healthcare Finance; Second 74354 9781567934755 2013

Health Futurescan 2008: Healthcare Trends and 26354 9780980029017 2008

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Health Health Policy Issues: An Economic Perspective; 26357 9781567932744 2007

Administration Press Fourth Edition
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Administration Press and Commentary; Ninth Edition
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Administration Press and Commentary; Tenth Edition
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Health Introduction to Healthcare Quality Management 34380 9781567933239 2009

Health Introduction to Healthcare Quality Management; 74362 9781567935936 2013

Administration Press Second Edition
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Administration Press Healthcare Organizations; Sixth Edition
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Health Leadership in Healthcare: Values at the Top 9669 9781567931143 2000

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Health Leading Healthcare Cultures: How Human Capital 34375 9781567933031 2009
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Health Leading Others; Managing Yourself 14365 9781567932355 2005

Health Managerial Ethics in Healthcare: A New 74365 9781567936032 2014

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Health Managing Healthcare Ethically: An Executive's 37150 9781567933444 2010

Administration Press Guide; Second Edition
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Health Marketing Health Services; Second Edition 37151 9781567933369 2010

Health Marketing Health Services; Third Edition 74373 9781567936780 2015

Health Marketing Matters: A Guide for Healthcare 26352 9781567932768 2007

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Health Mastering the Negotiation Process: A Practical 14374 9781567931709 2002

Administration Press Guide for the Healthcare Executive
Health New Century Healthcare: Strategies for Providers; 14380 9781567931235 2000
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Administration Press Performance: A Strategic Approach
Health Reinventing the Patient Experience: Strategies for 26346 9781567932782 2007
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Health Service Line Success: Eight Essential Rules 9671 9781567932171 2004
Health Social Media in Healthcare: Connect; 37152 9781567933567 2010

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Administration Press Execution
Health Terrorism and Disaster Management: Preparing 14367 9781567932188 2004

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Administration Press Healthcare Organizations; Fourth Edition
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Administration Press at the Top
Health The Healthcare Executive’s Guide to Allocating 26365 9781567939569 2007

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Health The Healthcare Quality Book: Vision; Strategy; 34372 9781567933017 2008
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Health The Law of Healthcare Administration; Fifth 26360 9781567939576 2008

Health The Law of Healthcare Administration; Seventh 74369 9781567936445 2015

Health The Politics of Health Legislation: An Economic 26358 9781567932539 2006

Administration Press Perspective; Third Edition
Health The Primary Care-Market Share Connection: How 26353 9781567932751 2007
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Administration Press Dilemmas in Healthcare; Second Edition
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Administration Press Your Reputation with Consumers
Health The Well-Managed Healthcare Organization; 106832 9781567937213 2016

Administration Press Eighth Edition

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Health Thinking Forward: Six Strategies for Highly 9673 9781567932096 2003
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Health Understanding Healthcare Financial 26364 9781567932645 2007

Administration Press Management; Fifth Edition
Health Understanding the U.S. Health Services System; 26355 9781567932638 2007
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Health What Top-Performing Healthcare Organizations 34371 9781567933024 2009

Administration Press Know: 7 Proven Steps for Accelerating and
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Health The Bird Flu Preparedness Planner: What It Is. 13885 9780757304989 2005
Communications; How It Spreads. What You Can Do.
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How To Books Ltd. A Guide to Good Business Communication; 5th 27644 9781845282929 2009
Edition
How To Books Ltd. Be Prepared!: Getting Ready for Job Interviews; 27578 9781848030077 2004
2nd Edition
How To Books Ltd. Coaching Skills for Leaders in the Workplace: 27634 9781845283186 2009
How to Develop; Motivate and Get the Best from
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How To Books Ltd. Conflict Management in the Workplace: How to 27643 9781845282479 2008
Manage Disagreements and Develop Trust and
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How To Books Ltd. Handling Tough Job Interviews: Be Prepared; 27579 9781845282295 2007
Perform Well; Get the Job; Revised and Updated
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How To Books Ltd. How to be a Motivational Manager: An Essential 27629 9781845282257 2007
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How To Books Ltd. How to Write a CV that Works; Revised and 27586 9781845281557 2006
Updated 3rd Edition
How To Books Ltd. Killer Presentations: Power the Imagination to 27635 9781845281847 2007
Visualise your Point: with PowerPoint
How To Books Ltd. Learning to Coach: For Personal and Professional 27637 9781845282714 2008
Development
How To Books Ltd. Practical Guide To Mentoring: How to Help Others 27631 9781845283704 2009
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How To Books Ltd. The Pocket Media Coach: The Handy Guide to 27630 9781845280741 2005
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Print
HR4Change Press Tangling with Tyrants: Managing the Balance of 42128 9780984552771 2006
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HRD Press 101 Games for Trainers: A Collection of the Best 10351 9780943210384 2004
Activities from Creative Training Techniques
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HRD Press 101 Leadership Actions for Creating and 10353 9780874258103 2004
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HRD Press 101 Leadership Actions for Effective 10352 9780874258035 2004
Presentations
HRD Press 101 Leadership Actions for Managing Change in 46305 9781599962269 2011
the 21st Century
HRD Press 101 Leadership Actions For Performance 10354 9780874258356 2004
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HRD Press 101 More Games for Trainers: A Collection of the 10355 9780943210445 2004
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HRD Press 101 Ways to Build Better Relationships with Your 20589 9781599960630 2007
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HRD Press 20 Reproducible Assessment Instruments for the 12825 9780874259896 1995
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HRD Press 20 Training Workshops For Customer Service; 12826 9780874251937 1990
Volume 1
HRD Press 20 Training Workshops For Customer Service; 12827 9780874252262 1993
Volume 2
HRD Press 20 Training Workshops for Listening Skills 11397 9780874252040 1989
HRD Press 25 Instruments for Team Building 12829 9780874254457 1998

HRD Press 25 Legendary Leadership Activities 25075 9781599960722 2008
HRD Press 25 Role Plays For Interview Training 12830 9780874252132 1992
HRD Press 25 Sales Strategies and Activities 20590 9780874259452 2007
HRD Press 25 Training Activities For Creating and Managing 12828 9780874251982 1992
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HRD Press 25+ Role Plays to Teach Negotiation; Volume 2 10356 9780874257632 2004
HRD Press 30 Seconds That Can Change Your Life: A 20591 9780874259162 2006
Decision-Making Guide for Those Who Refuse to
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HRD Press 360 Feedback: Strategies. Tactics and 2463 9780874253566 1996
Techniques for Developing Leaders
HRD Press 50 Activities for Achieving Change 10357 9780874252118 1992
HRD Press 50 Activities for Achieving Excellent Customer 10358 9780874257373 2003
Service
HRD Press 50 Activities for Coaching and Mentoring 10359 9780874252187 1993
HRD Press 50 Activities for Conflict Resolution 2459 9780874254983 1999
HRD Press 50 Activities For Creativity and Problem Solving 11398 9780874251845 1991
HRD Press 50 Activities for Developing Emotional Intelligence 10360 9780874256017 2000
HRD Press 50 Activities For Developing Leaders 11399 9780874252484 1994
HRD Press 50 Activities For Developing Leaders; Volume II 11400 9780874257366 2003
HRD Press 50 Activities for Diversity Training 2460 9780874259803 1994
HRD Press 50 Activities for Employee Engagement 25076 9781599960661 2007
HRD Press 50 Activities for Empowerment 11405 9780874259643 1994

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HRD Press 50 Activities for Performance Appraisal Training 30519 9781599960524 2007
HRD Press 50 Activities for Promoting Ethics Within the 10361 9780874257168 2003
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HRD Press 50 Activities for Sales Training 10362 9780874252255 1993
HRD Press 50 Activities For Self-Directed Teams 11408 9780874259698 1994
HRD Press 50 Activities For Team Building; Volume I 11410 9780874251746 1992
HRD Press 50 Activities For Team Building; Volume II 11411 9780874251920 1989
HRD Press 50 Communications Activities; Icebreakers; and 30530 9781599961552 2008

Exercises
HRD Press 50+ Activities to Teach Negotiation 2461 9780874253146 1996
HRD Press 51 Activities for Collaborative Management 20592 9780874259193 2006
HRD Press 54 Golden Nuggets: The Best of The Telephone 46039 9781599962559 2011
Doctor: Quick Tips to Cure Your Business
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HRD Press A Step-by-Step Guide to Starting an Effective 1361 9780874255676 2000
Mentoring Program
HRD Press Achieving High Performance: A Research-based 20595 9780874259278 2006

Practical Approach
HRD Press Addressing Domestic Violence in the Workplace 10366 9780874258387 2005
HRD Press All New Tricks for Trainers: 57 Tricks and 10363 9780874254488 1998
Techniques to Grab and Hold the Attention of Any
Audience and Get Magical Results
HRD Press An Overview of Online Learning; Second Edition 10364 9780874257403 2004
HRD Press Assessment of Organizational Readiness for 4918 9780874256338 2001

Mentoring: Guidance and Inventories
HRD Press Be a Star Facilitator or Presenter of Training: A 20596 9780874259292 2006
Performance-Support Handbook
HRD Press Blended eLearning: Integrating Knowledge; 4920 9780874257175 2003

Performance Support; and Online Learning
HRD Press Cases in Government Succession Planning: 30537 9781599961545 2008

Action-Oriented Strategies for Public-Sector
Human Capital Management; Workforce
Planning; Succession Planning; and Talent
HRD Press Change; Choices; and Consequences: A Guide to 20597 9780874259247 2006
Mega Thinking and Planning
HRD Press Client Relationship Management: Using 10365 9780874256376 2001

Relationship Management and Project Service
Excellence to Create a Competitive Advantage
HRD Press Coaching Yourself to Leadership: Five Key 12844 9780874258691 2006
Strategies for Becoming an Integrated Leader
HRD Press Collaborative Leadership in Action: A Field Guide 46304 9781599962528 2011
for Creating Meetings That Make a Difference
HRD Press Competency Toolkit; Volumes 1 and 2 12831 9780874255683 2000
HRD Press Complete Guide to Facilitation: Enabling Groups 12832 9780874254327 1998
to Succeed
HRD Press Conflict Resolution 12846 9780874259117 2002
HRD Press Creative Training Techniques Handbook: Tips; 6549 9780874257236 2003
Tactics; and How-To's for Delivering Effective
Training; Third Edition
HRD Press Customer Service Training: How to Create Your 2462 UnAssigned 2001
Own Program
HRD Press Designing the Learning Moment: A Rapid 30520 9781599961385 2008
Approach to Creating More Meaningful and
Memorable E-learning
HRD Press Developing and Implementing a Corporate 20598 9780874259261 2006
University
HRD Press Developing Employee Capital: Setting the Stage 10367 9780874257687 2004
for Lifelong Learning
HRD Press Discovering Operational Discipline: Principles; 4919 9780874256574 2002

Attitudes; and Values that Enhance Quality;
Safety; Environmental Responsibility; and
Profitability
HRD Press Effective Coaching Skills 12847 9780874259124 2002
HRD Press Emotional Intelligence 12848 9780874259131 2002

HRD Press Ethical Leadership: Rebuilding Trust in 6548 9780874257380 2003
Corporations; Second Edition
HRD Press Ethical Virtuosity: Seven Steps to Help You 10368 9780874257670 2004
Discover and Do the Right Thing at the Right
Time
HRD Press Evaluating Impact: Evaluation and Continual 30521 9781599960517 2007
Improvement for Performance Improvement
Practitioners
HRD Press Experiential Training Activities for Outside and In 12834 9780874259629 1993
HRD Press Facilitator's Toolkit: Tools and Techniques for 12835 9780874252682 1995
Generating Ideas and Making Decisions in
Groups
HRD Press Faultless Facilitation: The New Complete 12836 9780874254020 1996
Resource Guide for Team Leaders and
Facilitators; 2nd Edition
HRD Press Flip Chart Magic!: A Seminar in a Book! 12837 9780874255072 1999
HRD Press Fostering Employee Engagement: Practical Tools 46038 9781599962313 2011
and Best Practice Techniques
HRD Press Framed!: Solve an Intriguing Mystery and Master 20599 9780874258738 2006
How to Make Smart Choices
HRD Press Giving and Receiving Performance Feedback 10370 9780874257731 2004
HRD Press Global Competence: 50 Training Activities for 2464 9780874255874 2000
Succeeding in International Business
HRD Press Guaranteeing Performance Improvement: A 20600 9780874259483 2007

Purely Practical Positive Approach
HRD Press H.O.T. (Hands On Transactional) Management 10371 9780874257953 2004
HRD Press HR Optimization: From Personnel Administration 10372 9780874257625 2004

to Human and Organizational Capital
Development
HRD Press Human Possibilities: Human Capital in the 21st 6550 9780874255324 2000
Century
HRD Press Instructional Design for Web-based Training 1342 9780874255423 2000
HRD Press Job Aids for Everyone: A Step-by-Step Guide to 10373 9780874257915 2004
Creating Job and Task Aids
HRD Press Job Analysis at the Speed of Reality 1343 9780874254877 1999
HRD Press Leaders Communication Toolkit: How to Select 10374 9780874257786 2004
the Right Communication Method in an Electronic
World
HRD Press Leaders Without Titles 46299 9781599962504 2011
HRD Press Leadership Lessons from the Game of Golf 20601 9780874258776 2006
HRD Press Leadership Lexicon: A Handbook of Leadership 11412 9780874258554 2005

Competencies with Skills and Development
Actions
HRD Press Leading in Tough Times: The Manager's Guide to 4921 9780874257229 2003
Responsibility; Trust; and Motivation
HRD Press Learning At Work: How to Support Individual and 20624 9781599960562 2007
Organizational Learning
HRD Press Learning Points: 89 Activities and Actions for 20593 9780874259469 2007
Coaching Call Center CSRs
HRD Press Life's Journey: Find Your Place to Stand and Build 46302 9781599962535 2011
the Right Future
HRD Press Manager's Pocket Guide to Creativity 1344 9780874254365 1998
HRD Press Manager's Pocket Guide to Dealing with Conflict 1345 9780874254808 1999
HRD Press Manager's Pocket Guide to Documenting 1346 9780874254471 1998

HRD Press Manager's Pocket Guide to eCommunication: 1347 9780874255898 2000

Communicating Effectively in a Digital Age
HRD Press Manager's Pocket Guide to Effective Mentoring 1348 9780874254693 1999
HRD Press Manager's Pocket Guide to Emotional Intelligence 1349 9780874255997 2000
HRD Press Manager's Pocket Guide to Employee Relations 1350 9780874254761 1999
HRD Press Manager's Pocket Guide to Leadership Skills 1351 9780874254723 1999
HRD Press Manager's Pocket Guide to Organizational 1352 9780874255881 2000

Learning
HRD Press Manager's Pocket Guide to Performance 1353 9780874254198 1997

Management
HRD Press Manager's Pocket Guide to Preventing Sexual 1354 9780874254501 1998
Harassment
HRD Press Manager's Pocket Guide to Project Management 1355 9780874254884 1999
HRD Press Manager's Pocket Guide to Public Presentations 1364 9780874254709 1999
HRD Press Manager's Pocket Guide to Systems Thinking and 1356 9780874254532 1998
Learning
HRD Press Managing Anger in the Workplace 4910 9780874256772 2002
HRD Press Managing Generation Y: Global Citizens Born in 4912 9780874256222 2001
the Late Seventies and Early Eighties
HRD Press Managing Information and Human Performance: 10375 9780874257496 2004
Strategies and Methods for Knowing Your
Workforce and Organization
HRD Press Managing the Generation Mix: From Collision to 4909 9780874256598 2002
Collaboration
HRD Press Managing the Generation Mix: From Urgency to 20603 9780874259414 2006
Opportunity; Second Edition
HRD Press Managing the Knowledge Culture: A Guide for 12838 9780874258592 2005
Human Resource Professionals and Managers on
the 21st Century Workplace
HRD Press mLearning: Mobile Learning and Performance in 20604 9780874259063 2006
the Palm of your Hand
HRD Press Motivating a Multicultural Workforce 46041 9781599962276 2011
HRD Press Negotiating Skills 12849 9780874259148 2002
HRD Press No-Nonsense Teamwork 1357 9780874252903 1995
HRD Press Not Another Pretty Binder! Strategic Planning 30522 9781599961392 2008
That Actually Works
HRD Press On-Demand Learning: Training in the New 1358 9780874255393 2000
Millennium
HRD Press Organization Design: A Practical Methodology 30535 9781599961521 2008

and Toolkit
HRD Press Parallel Peaks: Business Insights While Climbing 25078 9781599960708 2008
the World's Highest Mountains
HRD Press Performance Analysis: Knowing What to Do and 30518 9781599960548 2007
How
HRD Press Performance by Design: The Systematic 20605 9780874259490 2007

Selection; Design; and Development of
Performance Technologies that Produce Useful
Results
HRD Press Performance-Based Sales Training: Building a 1359 9780874254105 1997
Sales Curriculum That Enables Your Sales
People to Sell More
HRD Press Planning and Managing Human Resources: 10376 9780874257182 2003
Strategic Planning for Human Resources
Management; Second Edition
HRD Press Polarity Management : Identifying and 10377 9780874251760 1996
Managing Unsolvable Problems
HRD Press Power Surge: A Conduit for Enlightened 30532 9781599961620 2009
Leadership
HRD Press Presentation Skills 12850 9780874259155 2002
HRD Press Problem-Solving 4917 9781740093286 2002
HRD Press Process Improvement 4914 9781740093507 2002
HRD Press Productive Problem Solving 25079 9780874250190 1985
HRD Press Productive Program Development 30523 9780874250206 1985
HRD Press Quality Leadership: Standards of Leadership 25080 9781599961316 2008

Behavior
HRD Press Quintessential Guide to Using Consultants 10379 9780874257946 2004
HRD Press Right Person; Right Job: Guess or Know—The 10380 9780874257472 2003
Breakthrough Technologies of Performance
Information; Second Edition
HRD Press Safety Puzzles for OSHA's Top 10 Violations 30529 9781599961590 2008
HRD Press Selling Made Simple with Steve Sullivan 1360 9780874255867 2000
HRD Press Selling the Moment: Values; Needs; and 30533 9781599961378 2008
Relationships: Turning Ordinary Sales into a
Lifetime of Success
HRD Press Seven Keys for Coaching Power: An Application 20616 9780874259308 2006
Handbook for Leaders on the Front Line
HRD Press Situational Performance Improvement 12845 9780874258721 2006
HRD Press Small Group Facilitation: Improving Process and 46300 9781599962283 2011
Performance in Groups and Teams
HRD Press So You Want to be Mentored: An Application 20607 9780874259285 2006

Workbook for Using Five Strategies to Get the
Most out of a Mentoring Relationship
HRD Press Social Intelligence Skills for Correctional Officers 20608 9780874258585 2006
HRD Press Social Intelligence Skills for Government 20609 9780874259100 2006
Supervisors/Managers
HRD Press Social Intelligence Skills for Law Enforcement 20611 9780874259087 2006
Officers
HRD Press Social Intelligence Skills for Law Enforcement 20610 9780874258578 2006
Supervisors/Managers
HRD Press Stories They Will Remember 20612 9780874258707 2005
HRD Press Strategic Training: Putting Employees First 20613 9780874259339 2007
HRD Press Stress Management 4915 9781740093712 2002
HRD Press Survival Writing For Business 11413 9780874258561 2005
HRD Press Team Leader Workbook 30524 9781599961330 2008
HRD Press Team Metrics: Resources for Measuring and 30525 9781599961293 2008
Improving Team Performance
HRD Press The Agile Leader: A Playbook for Leaders 46306 9781599962290 2011
HRD Press The Art of Performance Feedback 46303 9781599962566 2011
HRD Press The Assessment Book: Applied Strategic Thinking 30526 9781599961286 2008
and Performance Improvement Through Self-
Assessments
HRD Press The Best of Creative Training Techniques 20614 9780943210711 1996
HRD Press The Competent Leader: 19 Critical Skills Any 46307 9781599962320 2011
Manager or Supervisor Must Know; 3rd Edition
HRD Press The Competent Leader: A Powerful and Practical 12839 9780874254730 1999
Tool Kit for Managers and Supervisors
HRD Press The Complete Guide to Systems Thinking and 2465 9780874255713 2000
Learning
HRD Press The Complete Management Skills Assessment 12833 9780874254815 1998
Kit: 12 Reproducible Instruments for Trainers
HRD Press The Constant Customer: Keep Them Coming 30531 9781599961637 2008
Back Again and Again and Again…
HRD Press The Encyclopedia of Games for Trainers 12840 9780874251753 1992
HRD Press The Everyday Negotiator: 50 Practical Tactics for 10369 9780874257984 2004
Work and Life
HRD Press The Executive Athlete: How Sports Psychology 25081 9781599961224 2008
Helps Business People Become World-Class
Performers
HRD Press The Executive Coach in the Corporate Forest: A 30527 9781599961309 2008
Business Fable
HRD Press The Fast Facilitator: 76 Facilitator Activities and 25083 9781599961354 2007
Interventions Covering Essential Skills; Group
Processes; and Creative Techniques
HRD Press The Front Line Guide To Building High 20619 9780874259391 2007
Performance Teams
HRD Press The Front Line Guide to Communicating with 20620 9780874259407 2007
Employees
HRD Press The Front Line Guide to Creating a Winning 20622 9780874259377 2007
Management Style
HRD Press The Front Line Guide to Mastering the Manager's 20621 9780874259469 2007
Job
HRD Press The Front Line Guide to Thinking Clearly 30517 9780874259384 2007
HRD Press The Hiring Blueprint: Building Success One 20623 9781599960562 2007
Person at a Time
HRD Press The Janus Performance Management System: A 12852 9780874256888 2002
Complete Performance Management Support
Process For Individuals; Teams; and the Entire
Organization; Volume I
Process for Individuals; Teams; and the Entire
Organization; Volume II
Process for Individuals; Teams; and the Entire
Organization; Volume III
HRD Press The Journey of the Accidental Leader 25082 9781599961217 2008
HRD Press The Manager’s Pocket Guide to Downsizing with 20618 9781599960616 2008
Confidence
HRD Press The Manager's Pocket Guide to Corporate Culture 4916 9780874256161 2001
Change
HRD Press The Manager's Pocket Guide to Influence with 12851 9780874255225 2000
Integrity: Power; Principles; and Persuasion
HRD Press The Manager's Pocket Guide to Mega Thinking 46301 9781599962511 2011
and Planning
HRD Press The Manager's Pocket Guide to Social Media 46040 9781599962580 2011
HRD Press The Manager's Pocket Guide to Training 20602 9780874259254 2006
HRD Press The Manager's Pocket Guide to Using 20615 9780874259230 2007
Consultants
HRD Press The Manager's Pocket Guide to Virtual Teams 4913 9780874256154 2001
HRD Press The Meeting Spectrum; An Advanced Guide for 10382 9780874258394 2005
Meeting Professionals; Second Edition
HRD Press The New Manager's Primer: Winning with People 30528 9781599961323 2008
at Work
HRD Press The Parker Team Series: 10-Volume 46036 9781599962603 2011
Reproducible Booklet Set
HRD Press The Possibilities Organization 1362 9780874255775 2000
HRD Press The Power of eCommunication: A Comprehensive 10378 9780874257564 2004

Guide for Using E-mail; Voice Mail; Instant
Messaging; Conference Calls; and Web
Conferences
HRD Press The Practical Guide to Facilitation: A Self-Study 2466 9781576750957 2000
Resource
HRD Press The Problem Solving & Decision-Making Toolkit: 6551 9780874257212 2003
32 Fully Reproducible; Ready-to-Use Tools to
Help You Build Your Know-How to Solve
Problems; Be More Creative; and Make Better
HRD Press The Process Based Organization: A Natural 12841 9780874258370 2005
Organization Strategy
HRD Press The Service Pro: Creating Better; Faster; and 6552 9780874257311 2003
Different Customer Experiences
HRD Press The Strategic Development of Talent 10381 9780874257526 2003
HRD Press The Trainer's Handbook for Participative Learning 1363 9780874254860 1999
HRD Press The Training House Assessment Kit: 25 12842 9780874255232 2000
Reproducible Assessment Exercises; Self-
Inventories; Tests; and Survey Instruments
HRD Press The Training Professionals' Web Design Toolkit: 10383 9780874257793 2004
Microsoft Office FrontPage 2003
HRD Press Training Needs Analysis Toolkit: A Resource for 12843 9780874254976 2000
Identifying Training Needs; Selecting Training
Strategies; and Developing Training Plans;
Second Edition
HRD Press Training Trilogy: Conducting Needs Assessment; 20617 9780874259353 2007
Designing Programs; Training Skills; Third Edition
HRD Press Value-Centered Ethics: A Proactive System to 10384 9780874258066 2005

Shape Ethical Behavior
HRD Press What’s Responsible for Business Success or 30534 9781599961491 2008
Failure? It’s . . . the Organization’s Culture!
HRD Press Why Healthcare Matters: How Business Leaders 30536 9781599961538 2008
Can Drive Transformational Change
Icon Books Ltd. China: Friend or Foe? 17289 9781840467338 2006
IEEE Computer Data as a Service: A Framework for Providing 105484 9781119046585 2015
Society Press Reusable Enterprise Data Services
IGI Global Advances in Electronic Marketing 10310 9781591403210 2005
IGI Global Advances in the Economics of Information 8555 9781591404446 2005

Systems
IGI Global Advancing Technologies for Asian Business and 59251 9781466602762 2012
Economics: Information Management
Developments
IGI Global Analytical Approaches to Strategic Decision- 69922 9781466659582 2014
Making: Interdisciplinary Considerations
IGI Global Analyzing the Cultural Diversity of Consumers in 83461 9781466682627 2015
the Global Marketplace
IGI Global Approaches to Managing Organizational Diversity 69927 9781466660069 2014

and Innovation
IGI Global Assessing the Value of E-Learning Systems 11443 9781591407263 2006
IGI Global Beyond Knowledge Management 6506 9781591402237 2004
IGI Global Brand Management in Emerging Markets: 72991 9781466662421 2014

Theories and Practices
IGI Global Business Development Opportunities and Market 91938 9781466688209 2016
Entry Challenges in Latin America
IGI Global Business Ethics and Diversity in the Modern 74058 9781466672543 2015
Workplace
IGI Global Business Intelligence in the Digital Economy: 7076 9781591402060 2004
Opportunities; Limitations; and Risks
IGI Global Business Process Change: Reengineering 2899 9781878289292 1998

Concepts; Methods and Technologies
IGI Global Business Process Improvement Through E- 10830 9781591403579 2005

Collaboration: Knowledge Sharing Through the
Use of Virtual Groups
IGI Global Business Process Standardization: A Multi- 74057 9781466672369 2015
Methodological Analysis of Drivers and
Consequences
IGI Global Business Systems Analysis with Ontologies 10312 9781591403395 2005
IGI Global Business; Technology; and Knowledge 50382 9781466626522 2013

Management in Asia: Trends and Innovations
IGI Global Case Studies in Knowledge Management 10834 9781591403517 2005
IGI Global Cases on Branding Strategies and Product 74064 9781466673939 2015
Development: Successes and Pitfalls
IGI Global Cases on Collaboration in Virtual Learning 33074 9781605668789 2010

Environments: Processes and Interactions
IGI Global Cases on Global IT Applications and 4065 9781930708167 2002

Management: Successes and Pitfalls
IGI Global Cases on Worldwide E-Commerce: Theory in 4076 9781930708273 2002

Action
IGI Global Cloud Computing for Teaching and Learning: 47456 9781466609570 2012
Strategies for Design and Implementation
IGI Global Collaborative Information Technology 4095 9781931777148 2002
IGI Global Collective Intelligence and E-Learning 2.0: 33455 9781605667294 2010
Implications of Web-Based Communities and
Networking
IGI Global Communication and Language Analysis in the 64534 9781466649996 2014
Corporate World
IGI Global Communication; Relationships and Practices in 35785 9781615209798 2010

Virtual Work
IGI Global Comparative Blended Learning Practices and 33075 9781605668529 2010
Environments
IGI Global Computer Games as Educational and 43979 9781609605698 2011

Management Tools: Uses and Approaches
IGI Global Contemporary Research in E-Marketing; Volume 8556 9781591408246 2005

1
IGI Global Contemporary Research in E-Marketing; Volume 10841 9781591408246 2006

2
IGI Global Corporate Hacking and Technology-Driven Crime: 37523 9781616928056 2011
Social Dynamics and Implications
IGI Global Crafting Business Value with Information 5296 9781591400387 2003
Technology: Challenges and Solutions
IGI Global Creating Knowledge Based Organizations 6507 9781591402190 2004
IGI Global Creating Knowledge-Based Healthcare 8529 9781591404590 2005

Organizations
IGI Global Cross-Cultural Collaboration and Leadership in 83459 9781466683761 2015

Modern Organizations
IGI Global Cross-Cultural Training and Teamwork in 69876 9781466643253 2014

Healthcare
IGI Global Cultural; Behavioral; and Social Considerations in 105616 9781466695566 2016
Electronic Collaboration
IGI Global Customer Relationship Management Strategies in 83463 9781466682313 2015

the Digital Era
IGI Global Customer-Centric Marketing Strategies: Tools for 59250 9781466625242 2013
Building Organizational Performance
IGI Global Data Mining and Business Intelligence: A Guide to 2901 9781930708037 2001
Productivity
IGI Global Decision Making Support Systems: 5300 9781591400455 2003

Achievements; Trends; and Challenges for the
New Decade
IGI Global Developing Strategic Business Models and 73001 9781466665132 2015
Competitive Advantage in the Digital Sector
IGI Global Digital Economy: Impacts; Influences and 8531 9781591403630 2005
Challenges
IGI Global Digital Government Principles and Best Practices 6508 9781591402183 2004
IGI Global Disruptive Technologies; Innovation and Global 46624 9781466601345 2012
Redesign: Emerging Implications
IGI Global Distributed Team Collaboration in Organizations: 43978 9781609605339 2011

Emerging Tools and Practices
IGI Global Dynamic Leadership Models for Global Business: 59249 9781466628366 2013
Enhancing Digitally Connected Environments
IGI Global E-Business Innovation and Change Management 6509 9781591402138 2004
IGI Global e-Business; Government and Small and Medium- 7078 9781591402022 2004
Size Enterprises: Opportunities and Challenges
IGI Global E-Collaboration Technologies and Organizational 41594 9781609604660 2011

Performance: Current and Future Trends
IGI Global Educational Strategies for the Next Generation 83478 9781466685659 2015
Leaders in Hotel Management
IGI Global Effective Blended Learning Practices: Evidence- 31056 9781605662961 2009
Based Perspectives in ICT-Facilitated Education
IGI Global Effective Human Resources Management in 69890 9781466647312 2014

Small and Medium Enterprises: Global
Perspectives
IGI Global E-ffective Writing for E-Learning Environments 6510 9781591402169 2004
IGI Global e-Human Resources Management: Managing 8558 9781591404354 2005

Knowledge People
IGI Global E-Learning Quick Checklist 10314 9781591408123 2005
IGI Global Electronic Business in Developing Countries: 10835 9781591403548 2006

Opportunities and Challenges
IGI Global Electronic Business: Concepts; Methodologies; 30872 9781605660561 2009

Tools; and Applications; Volume 1


IGI Global Electronic Government Strategies and 8532 9781591403487 2005

Implementation
IGI Global Electronic Monitoring in the Workplace: 8559 9781591404569 2005

Controversies and Solutions
IGI Global Electronic Supply Network Coordination in 40399 9781605668086 2011

Intelligent and Dynamic Environments: Modeling
and Implementation
IGI Global Empowering Organizations through Corporate 74060 9781466672949 2015
Social Responsibility
IGI Global Encyclopedia of Business Analytics and 69909 9781466652026 2014

Optimization; Volume I
IGI Global Encyclopedia of Business Analytics and 77371 UnAssigned 2014

Optimization; Volume II

Optimization; Volume III

Optimization; Volume IV

Optimization; Volume V
IGI Global Encyclopedia of Human Resources Information 32443 9781599048833 2009

Systems: Challenges in e-HRM
IGI Global Encyclopedia of Knowledge Management 14700 9781591405733 2006
IGI Global Ethical Issues and Security Monitoring Trends in 41593 9781609601744 2011
Global Healthcare: Technological Advancements
IGI Global Ethical Issues and Social Dilemmas in Knowledge 39345 9781615208739 2011
Management: Organizational Innovation
IGI Global E-Transformation in Governance: New Directions 6511 9781591402763 2004

in Government and Politics
IGI Global Fostering 21st Century Digital Literacy and 51672 9781466629431 2013
Technical Competency
IGI Global From Manufacture to Mindfacture: A Relational 74055 9781466673694 2015

Viable Systems Theory
IGI Global Global Hospitality and Tourism Management 43993 9781613500415 2012
Technologies
IGI Global Global Integrated Supply Chain Systems 11444 9781591406112 2005
IGI Global Global Strategy and Practice of E-Governance: 41590 9781609604899 2011
Examples from Around the World
IGI Global Going Virtual: Distributed Communities of Practice 6512 9781591402718 2004
IGI Global Green Finance and Sustainability: 43974 9781609605315 2011

Environmentally-Aware Business Models and
Technologies
IGI Global Green Technologies: Concepts; Methodologies; 41592 9781609604721 2011
Tools and Applications (3 Volumes)
IGI Global Handbook of Research on Business Ethics and 78531 9781466674769 2015
Corporate Responsibilities
IGI Global Handbook of Research on Business Process 31778 9781605662886 2009

Modeling
IGI Global Handbook of Research on Consumerism in 69919 9781466658806 2014

Business and Marketing: Concepts and Practices
IGI Global Handbook of Research on Design and 64535 9781466650398 2014

Management of Lean Production Systems
IGI Global Handbook of Research on Digital Media and 36762 9781605667928 2011
Advertising: User Generated Content
Consumption
IGI Global Handbook of Research on Effective Project 78533 9781466675360 2015
Management through the Integration of
Knowledge and Innovation
IGI Global Handbook of Research on Emerging 74045 9781466673816 2015
Developments in Data Privacy
IGI Global Handbook of Research on E-Transformation and 31242 9781605663043 2009

Human Resources Management Technologies:
Organizational Outcomes and Challenges
IGI Global Handbook of Research on Global Supply Chain 105682 9781466696396 2016
Management
IGI Global Handbook of Research on Knowledge-Intensive 31054 9781605661766 2009

Organizations
IGI Global Handbook of Research on Managing and 78183 9781466665477 2015

Influencing Consumer Behavior
IGI Global Handbook of Research on Mobile Marketing 33615 9781605660745 2010

Management
IGI Global Handbook of Research on Strategic 74041 9781466672888 2015

Developments and Regulatory Practice in Global
Finance
IGI Global Handbook of Research on Workforce Diversity in 59252 9781466618121 2012
a Global Society: Technologies and Concepts
IGI Global Harnessing Knowledge Dynamics: Principled 12292 9781591407737 2005

Organizational Knowing & Learning
IGI Global Harnessing the Power of Social Media and Web 64533 9781466651944 2014
Analytics
IGI Global Healthcare Management and Economics: 53443 9781466639829 2013

Perspectives on Public and Private Administration
IGI Global Hospitality; Travel; and Tourism: Concepts; 75490 9781466665439 2015
Methodologies; Tools; and Applications
IGI Global Human Resources in Healthcare; Health 37515 9781615208852 2011

Informatics and Healthcare Systems
IGI Global Identifying; Measuring; and Valuing Knowledge- 39335 9781609600549 2011
Based Intangible Assets: New Perspectives
IGI Global Impact of Diversity on Organization and Career 74062 9781466673243 2015
Development
IGI Global Impact of Emerging Digital Technologies on 72598 9781466661349 2014

Leadership in Global Business
IGI Global Implications of Social Media Use in Personal and 74046 9781466674011 2015
Professional Settings
IGI Global Improving Organizational Effectiveness with 83458 9781466683686 2015

Enterprise Information Systems
IGI Global Information and Communications Technology for 6513 9781591401421 2004
IGI Global Information Communication Technologies and 14709 9781599042343 2007

Emerging Business Strategies
IGI Global Information Ethics: Privacy and Intellectual 8560 9781591404910 2005
Property
IGI Global Information Security Policies and Actions in 7080 9781591401865 2004
Modern Integrated Systems
IGI Global Information Technology-Enabled Global Customer 5304 9781591400486 2003

Service
IGI Global Innovations in Supply Chain Management for 33351 9781605669748 2010
Information Systems: Novel Approaches
IGI Global Innovative Management Education Pedagogies 105683 9781466696914 2016

for Preparing Next-Generation Leaders
IGI Global Instructional Design in the Real World: A View 6514 9781591401834 2004
from the Trenches
IGI Global Intellectual Property Rights in a Networked World: 8539 9781591405764 2005
Theory and Practice
IGI Global Intelligent Enterprises of the 21st Century 6515 9781591402695 2004
IGI Global Intelligent Learning Infrastructure for Knowledge 10836 9781591405030 2006
Intensive Organizations: A Semantic Web
Perspective
IGI Global Intelligent Support Systems Technology: 4091 9781931777001 2002
Knowledge Management
IGI Global International Business Ethics and Growth 74056 9781466674196 2015
Opportunities
IGI Global Internet Strategy: The Road to Web Services 11445 9781591407638 2005
Solutions
IGI Global IT-Enabled Strategic Management: Increasing 13287 9781591409083 2006

Returns for the Organization
IGI Global Knowledge and Business Process Management 5308 9781591400363 2003
IGI Global Knowledge and Information Technology 5309 9781591400325 2003

Management: Human and Social Perspectives
IGI Global Knowledge Ecology in Global Business: 31060 9781605662701 2009

Managing Intellectual Capital
IGI Global Knowledge Management and Competitive 64528 9781466646797 2014

Advantage: Issues and Potential Solutions
IGI Global Knowledge Management and Drivers of 47459 9781466609488 2012

Innovation in Services Industries
IGI Global Knowledge Management and Virtual 2905 9781878289735 2000

Organizations
IGI Global Knowledge Management for Competitive 73000 9781466664579 2015

Advantage During Economic Crisis
IGI Global Knowledge Management for Process; 37742 9781615208296 2011

Organizational and Marketing Innovation: Tools
and Methods
IGI Global Knowledge Management in Emerging Economies: 37725 9781616928865 2011
Social; Organizational and Cultural
Implementation
IGI Global Knowledge Management in the Construction 8562 9781591403609 2005
Industry: A Socio-Technical Perspective
IGI Global Knowledge Management Strategies for Business 33458 9781605663487 2010
Development
IGI Global Knowledge Management Strategies: A Handbook 27106 9781599046037 2008

of Applied Technologies
IGI Global Knowledge Networks: Innovation Through 7082 9781591402008 2004

Communities of Practice
IGI Global Lean Six Sigma Approaches in Manufacturing; 74061 9781466673205 2015
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IGI Global Learning Models for Innovation in Organizations: 69892 9781466648845 2014
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IGI Global Life Cycle Management in Supply Chains: 27107 9781599045559 2008
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IGI Global Management Practices in High-Tech 32444 9781599045641 2008

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Success Factors for E-Business
IGI Global Managing Customer Trust; Satisfaction; and 51673 9781466636316 2013
Loyalty through Information Communication
Technologies
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Operations; Strategies and Practices
IGI Global Managing IT Skills Portfolios: Planning; 8541 9781591405153 2004

Acquisition; and Performance Evaluation
IGI Global Managing Psychological Factors in Information 7083 9781591401988 2004

Systems Work: An Orientation to Emotional
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IGI Global Managing Web Usage in the Workplace: A Social; 4068 9781930708181 2002
Ethical and Legal Perspective
IGI Global Market Research Methodologies: Multi-Method 73002 9781466663718 2015

and Qualitative Approaches
IGI Global Marketing and Consumer Behavior: Concepts; 74054 9781466673571 2015
Methodologies; Tools; and Applications; Volume I
IGI Global Marketing and Consumer Behavior: Concepts; 83253 UnAssigned 2015
Methodologies; Tools; and Applications; Volume II
Methodologies; Tools; and Applications; Volume
III
Methodologies; Tools; and Applications; Volume
IV
IGI Global Maximize Business Profits Through E- 12288 9781591407881 2006
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IGI Global M-Commerce: Global Experiences and 13283 9781591403159 2006

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IGI Global Online Assessment and Measurement: 10839 9781591404972 2006

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Management Systems Concepts and Applications
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IGI Global Organizational Change Management Strategies in 105684 9781466695337 2016

Modern Business
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Emerging Economies
IGI Global Personal Web Usage in the Workplace: A Guide 6519 9781591402879 2004
to Effective Human Resources Management
IGI Global Post-Mining of Association Rules: Techiques for 31063 9781605664040 2009
Effective Knowledge Extraction
IGI Global Privacy Protection Measures and Technologies in 46622 9781613505014 2012
Business Organizations: Aspects and Standards
IGI Global Product Innovation through Knowledge 105617 9781466696075 2016

Management and Social Media Strategies
IGI Global Professional Development and Workplace 91939 9781466686328 2016

Learning: Concepts; Methodologies; Tools; and
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IGI Global Professional Development and Workplace 97542 UnAssigned 2016
Applications; Volume II
Applications; Volume III
Applications; Volume IV
IGI Global Purchasing and Supply Chain Management: 12633 9781591408994 2006
Strategies and Realities
IGI Global Recruitment; Development; and Retention of 34731 9781615206018 2010

Information Professionals: Trends in Human
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IGI Global Reference Modeling for Business Systems 14727 9781599040547 2007
Analysis
IGI Global Remote Workforce Training: Effective 69903 9781466651371 2014

Technologies and Strategies
IGI Global Research and Development in E-Business 64529 9781466641815 2013

through Service-Oriented Solutions
IGI Global Research Methods: Concepts; Methodologies; 78534 9781466674561 2015

Tools; and Applications; Volume I
IGI Global Research Methods: Concepts; Methodologies; 85973 UnAssigned 2015

Tools; and Applications; Volume II

Tools; and Applications; Volume III

Tools; and Applications; Volume IV
IGI Global Responsible Management of Information Systems 7086 9781591401728 2004
IGI Global RFID Technology Integration for Business 72996 9781466663084 2015
Performance Improvement
IGI Global Servant Leadership: Research and Practice 69917 9781466658400 2014
IGI Global Social and Economic Transformation in the Digital 6521 9781591402671 2004
Era
IGI Global Social Knowledge: Using Social Media to Know 41495 9781609602031 2011
What You Know
IGI Global Social; Ethical and Policy Implications of 6522 9781591402886 2004
Information Technology
IGI Global Strategic Adoption of Technological Innovations 51671 9781466627826 2013
IGI Global Strategic Alignment Process and Decision 12634 9781591409762 2006
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IGI Global Strategic Approaches for Human Capital 64531 9781466645301 2014
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IGI Global Strategic Customer Relationship Management in 83476 9781466685864 2015
the Age of Social Media
IGI Global Strategic E-Commerce Systems and Tools for 78529 9781466681330 2015
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IGI Global Strategic Infrastructure Development for 78530 9781466674707 2015

Economic Growth and Social Change
IGI Global Strategic Knowledge Management Technology 8545 9781591403364 2004
IGI Global Strategic Marketing in Fragile Economic 72990 9781466662322 2014

Conditions
IGI Global Strategies for Generating E-Business Returns on 8546 9781591404170 2005
Investment
IGI Global Strategies for Knowledge Management Success: 37510 9781605667096 2011
Exploring Organizational Efficacy
IGI Global Successful Customer Relationship Management 46625 9781466602885 2012

Programs and Technologies: Issues and Trends
IGI Global Successful Strategies in Supply Chain 9179 9781591403036 2005

Management
IGI Global Sustainability Integration for Effective Project 64532 9781466641778 2013
Management
IGI Global Teaching Through Multi-User Virtual 49388 9781616928223 2011

Environments: Applying Dynamic Elements to the
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IGI Global Technology and Problem-Based Learning 12623 9781591407447 2006
IGI Global Technology for Creativity and Innovation: Tools; 41591 9781609605193 2011
Techniques and Applications
IGI Global The 2nd Digital Revolution 10319 9781591408017 2005
IGI Global The Enterprise Resource Planning Decade: 7079 9781591401889 2004
Lessons Learned and Issues for the Future
IGI Global The Evolution of the Internet in the Business 74059 9781466672628 2015
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IGI Global The Social and Cognitive Impacts of e-Commerce 7087 9781591402497 2004
on Modern Organizations
IGI Global Trends and Innovations in Marketing Information 83460 9781466684591 2015
Systems
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Organizations
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IGI Global Understanding Consumer Behavior and 78532 9781466675186 2015

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IGI Global Unwired Business: Cases in Mobile Business 12287 9781591406648 2006
IGI Global Virtual and Collaborative Teams: Process; 7088 9781591402046 2004
Technologies and Practice
IGI Global Virtual Community Building and the Information 43990 9781609608699 2012
Society: Current and Future Directions
IGI Global Virtual Teams: Projects; Protocols; and Processes 6527 9781591402251 2004
IGI Global Web 2.0-Based E-Learning: Applying Social 36761 9781605662947 2011
Informatics for Tertiary Teaching
IGI Global Web-Based Instructional Learning 4094 9781931777049 2002
IGI Global Women in IT in the New Social Era: A Critical 69918 9781466658608 2014
Evidence-Based Review of Gender Inequality and
the Potential for Change
IGI Global Working Virtually: Challenges of Virtual Teams 10840 9781591405856 2005
IIBA A Guide to the Business Analysis Body of 42496 9780981129211 2009

Knowledge (BABOK Guide); Version 2.0
IIBA Agile Extension to the BABOK Guide; Version 1.0 56082 9781927584002 2013
IIBA BABOK: A Guide to the Business Analysis Body 88848 9781927584026 2015
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IIL Publishing Project Portfolio Management Tools and 15503 9780970827685 2006
Techniques
IIL Publishing The Zen Approach to Project Management: 17370 9780970827692 2007
Working from your Center to Balance
Expectations and Performance
Imperial College A First Systems Book: Technology And 11641 9781860944314 2004
Press Management ; 2nd Edition
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Press Bridges Between Sciences; Engineering and
Business Management
Industrial Press A Roadmap to Green Supply Chains: Using 89301 9780831135140 2015
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Industrial Press Appraising Management Performance: The 15626 9780831132798 2006

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Industrial Press The Workbook for Improving Maintenance & 15616 9780831132767 2006
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Infinite Ideas 100+ Management Models: How to Understand 70007 9781908984227 2014
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Infinite Ideas Miyamoto Musashi's The Book of 5 Rings: A 41601 9781906821111 2009
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Infinite Ideas Servant-Leadership Across Cultures: Harnessing 33329 9781905940998 2009

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Infinite Ideas Sun Tzu's: The Art of War 28927 9781904902829 2008
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Infinite Ideas The Diversity Dashboard: A Manager’s Guide to 55813 9781908984173 2013
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Infinite Ideas The Feel Good Factory on Creative Thinking: 64475 UnAssigned 2012
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Humanity
Info-Tech Research Info-Tech White Papers 2003 5784 UnAssigned 2003

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Information Age Advances in Authentic and Ethical Leadership 89510 9781623967208 2014
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Information Age Authentic Personal Branding: A New Blueprint for 41956 9781607521006 2009
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Information Age Behavior Modeling Training for Developing 41953 9781607520955 2009
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Information Age Breaking the Chains of Culture: Building Trust in 41961 9781617352041 2011
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Information Age Challenges and Issues in Knowledge 12802 9781593114190 2005

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Publishing
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Publishing Technologies
Information Age Electronic Learning Communities: Current Issues 8846 9781931576963 2003
Publishing and Best Practices
Information Age Emerging Trends and Issues in Management 41951 9781607520528 2009
Publishing Consulting: Consulting as a Janus-Faced Reality
Information Age Enhancing Inter-Firm Networks and 12804 9781593110604 2005

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Information Age Ethics Training in Action: An Examination of 70814 9781623964634 2014

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Information Age Full-Spectrum Strategic Leadership: Being on the 70817 9781623966492 2014
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Publishing Issues; Perspectives; and Methods
Information Age How Management Programs Can Improve 89511 9781623969790 2015
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Information Age How People Harness Their Collective Wisdom 27089 9781593114824 2006
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Information Age Human Resource Management in Virtual 8839 9781930608177 2002

Information Age Human Resource Management: Contemporary 27090 9781593115265 2007

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Information Age Implicit Leadership Theories: Essays and 12797 9781593113612 2005
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Information Age Merit Pay: Linking Pay to Performance in a 27094 9781931576475 2005
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Information Age Millennial Spring: Designing the Future of 89514 9781623967444 2014
Information Age New Directions in Human Resource Management 8842 9781593110987 2003
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Information Age New Frontiers of Leadership 12796 9781593112394 2004

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Information Age Optimizing Talent: What Every Leader and 41962 9781617352348 2011
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Information Age Organizational Performance in a Nutshell 41958 9781607520801 2009
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Information Age Predator's Game-Changing Designs: Research- 41954 9781607521518 2009

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Information Age Share; Don’t Take the Lead: Leadership Lessons 70815 9781623964757 2014
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Information Age Strategic Alliances for Innovation and R&D 70816 9781623966225 2014
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Information Age Surviving the Transition?: Case Studies of 27099 9781593115128 2006
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Since Independence
Information Age Teaching Leadership: Innovative Approaches for 12798 9781931576734 2003
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Information Age The 'Dark' Side of Management 41959 9781607522645 2010

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Information Age The Moral Compass: Leadership for a Free World 41952 9781607520573 2009
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Information Age The Pursuit of Sustainability: Creating Business 89516 9781623968779 2015
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Information Age The Pursuit of Sustainable Leadership: Becoming 70813 9781623961268 2013
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Information Age The Strategic Leader: New Tactics for a 41955 9781607521532 2009
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Information Age The Virtual World of Work: How to Gain 27101 9781593118730 2008
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Information Age TPS- Lean Six Sigma: Linking Human Capital to 27102 9781593118266 2007
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Information Age Virtual Coach; Virtual Mentor 41957 9781607523093 2010
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Information Age What Motivates Fairness in Organizations? 12809 9781593114381 2005

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Information Age Women as Global Leaders 89517 9781623969646 2015

Publishing
Intercultural Press 52 Activities for Exploring Values Differences 6728 9781877864964 2003
Intercultural Press A Beginner's Guide to the Deep Culture 36606 9780984247103 2010
Experience: Beneath the Surface
Intercultural Press American Cultural Patterns: A Cross-Cultural 6720 9781877864018 1991

Perspective; Revised Edition
Intercultural Press American Ways: A Cultural Guide to the United 41322 9780984247172 2011
States; Third Edition
Intercultural Press Americans at Work: A Guide to the Can-Do 8799 9781931930055 2004
People
Intercultural Press Au Contraire!: Figuring Out The French 5457 9781877864827 2001
Intercultural Press Basic Concepts of Intercultural Communication: 57482 9780983955849 2013

Paradigms; Principles; & Practices; Second
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Intercultural Press Communication Highwire: Leveraging the Power 11498 9781931930154 2005
of Diverse Communication Styles
Intercultural Press Conflict Across Cultures: A Unique Experience of 17380 9781931930222 2006
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Intercultural Press Cross-Cultural Dialogues 6721 9781877864285 1994
Intercultural Press Cultural Intelligence: A Guide to Working With 7941 9781931930000 2004
People From Other Cultures
Intercultural Press Encountering the Chinese: A Modern Country; An 41270 9781931930994 2010
Ancient Culture; Third Edition
Intercultural Press Experiential Activities for Intercultural Learning; 6722 9781877864339 1996
Volume 1
Intercultural Press Exploring Culture: Exercises; Stories and 6723 9781877864902 2002
Synthetic Cultures
Intercultural Press Figuring Foreigners Out: A Practical Guide 6724 9781877864704 1999
Intercultural Press Finland; Cultural Lone Wolf 10246 9781931930185 2005
Intercultural Press Germany: Unraveling an Enigma 14897 9781877864759 2000
Intercultural Press Global Diversity: Winning Customers and 17379 9781904838098 2007
Engaging Employees within World Markets
Intercultural Press Health Matters: A Pocket Guide to Working with 22648 9781931930208 2005
Diverse Cultures and Underserved Populations
Intercultural Press Living in the USA; Sixth Edition 10244 9781931930192 2005
Intercultural Press Management in Two Cultures: Bridging the Gap 5459 9781877864322 1995
between U.S. and Mexican Managers; Revised
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Intercultural Press Mexicans & Americans: Cracking the Cultural 13913 9781857883428 2004
Code
Intercultural Press Modern-Day Vikings: A Practical Guide to 5460 9781877864889 2001

Interacting with the Swedes
Intercultural Press Speaking of India: Bridging the Communication 23677 9781931930345 2007
Gap When Working with Indians
Intercultural Press Survival Kit for Overseas Living: For Americans 5461 9781857882926 2001
Planning to Live and Work Abroad; Fourth Edition
Intercultural Press The Art of Coming Home 5455 9781857882971 2001
Intercultural Press The Art of Crossing Cultures; Second Edition 5456 9781857882964 2001
Intercultural Press The Cultural Advantage: A New Model for 13912 9781931930284 2006
Succeeding with Global Teams
Intercultural Press The Cultural Imperative: Global Trends in the 21st 7940 9781877864988 2003
Century
Intercultural Press The Expert Expatriate: Your Guide to Successful 5458 9781857883206 2002
Relocation Abroad: Moving; Living; Thriving
Intercultural Press The New American Expat: Thriving and Surviving 11496 9781931930246 2005
Overseas in the Post-9/11 World
Intercultural Press Understanding Arabs: A Guide for Modern Times; 13911 9781931930253 2006
Fourth Edition
Intercultural Press Understanding Arabs: A Guide for Westerners; 7942 9781877864155 2002
Third Edition
Intercultural Press Vietnam Today: A Guide to a Nation at a 10245 9781931930093 2005

Crossroads
Intercultural Press With Respect to the Japanese: Going to Work in 40204 9780984247127 2011
Japan; Second Edition
International Global Consumer Behavior 19537 9781905209637 2007

Scientific and
Technical
Encyclopedia
International Trends In Enterprise Knowledge Management 13859 9781905209033 2006
Scientific and
Technical
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ISPI Building Expertise: Cognitive Methods for Training 6027 9781890289133 2003
and Performance Improvement; Second Edition
ISPI Criterion-Referenced Test Development: 2757 9781890289096 2000

Technical and Legal Guidelines for Corporate
Training and Certification; Second Edition
ISPI Developing Technical Training: A Structured 2756 9781890289072 1999
Approach for Developing Classroom and
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ISPI EPSS Revisited: A Lifecycle for Developing 8501 9781890289157 2003
Performance-Centered Systems
ISPI Fundamentals of Performance Technology: A 2746 9781890289089 2000

Guide to Improving People; Process; and
Performance
ISPI Fundamentals of Performance Technology: A 8502 9781890289171 2004
Guide to Improving People; Process; and
Performance; Second Edition
ISPI Human Competence: Engineering Worthy 2749 9780961669010 1996
Performance; Tribute Edition
ISPI Human Performance Technology Revisited 8503 9781890289188 2004
ISPI Incentives; Motivation; and Workplace 8505 UnAssigned 2002

Performance: Research and Best Practices
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Compendium of Performance Improvement
Articles
ISPI Models and Strategies for Training Design 2748 9781890289119 2001
ISPI Performance Improvement Interventions: 2747 9781890289126 2001

Enhancing People; Processes; and Organizations
through Performance Technology
ISPI Performance Improvement Pathfinders: Models 2798 9780961669096 1997
for Organizational Learning Systems
ISPI Serious Performance Consulting: According to 8504 9781890289164 2004

Rummler
IT Governance Agile: An Executive Guide: Real Results from IT 43949 9781849281898 2011
Budgets
IT Governance Business Continuity and BS25999: A Combined 56007 9781905356447 2008

Glossary
IT Governance Coping With Unplanned Absences: A Pocket 56008 9781849280556 2010

Guide
IT Governance Essential Time Management and Organisation: A 44238 9781849283038 2011

Pocket Guide
IT Governance Everything You Want to Know About 43946 9781849281973 2011

Organisational Change
IT Governance Illustrating PRINCE2: Project Management in 45423 9781849283267 2012

Real Terms
IT Governance Integrated Measurement- KPIs and Metrics 56017 9781849284868 2013
IT Governance Leading for Success: Unleash Your Leadership 56003 9781905356935 2009
Potential to Achieve Extraordinary Results
IT Governance Managing Business Transformation: A Practical 43940 9781849283052 2011

Guide
IT Governance Managing in a Service Focused World: I; Team; 73962 9781849286855 2014

Stewards and Marketplace
IT Governance OHSAS 18001 Step by Step: A Practical Guide 47054 9781849283625 2012
IT Governance The Concise PRINCE2: A Pocket Guide 47048 9781849283472 2012
IT Governance The Concise PRINCE2: A Pocket Guide; Second 56020 9781849284783 2013
Edition
IT Governance The Effective Manager: Management Skills for 56005 9781905356898 2009
High Performance
IT Governance The Power of the Agile Business Analyst: 30 62281 9781849285056 2013
Surprising Ways a Business Analyst Can Add
Value to Your Agile Development Team
IT Revolution Press Leading the Transformation: Applying Agile and 112123 9781942788010 2015
DevOps Principles at Scale
IT Revolution Press The Phoenix Project: A Novel About IT; DevOps; 112122 9780988262591 2013
and Helping Your Business Win
J. Ross Publishing Accelerating Lean Six Sigma Results: A Guide to 44934 9781604270549 2011
Improvement Excellence in the New Economy
J. Ross Publishing Achieve CAPM Exam Success: A Concise Study 34188 9781604270174 2010
Guide and Desk Reference
J. Ross Publishing Achieve CAPM Exam Success: A Concise Study 62262 9781604270877 2014
Guide and Desk Reference; 2nd Edition
J. Ross Publishing Achieve PMP Exam Success PMBOK® Guide: A 12582 9781932159509 2006
Concise Study Guide for the Busy Project
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for the Busy Project Manager; 5th Edition
J. Ross Publishing Achieve PMP Exam Success: A Concise Study 32786 9781604270181 2009
Guide for the Busy Project Manager; 4th Edition
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Guide for the Busy Project Manager; 5th Edition;
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Virtual Teams
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PMO: Multiplying ROI at Warp Speed
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Complete Project Management Approach
J. Ross Publishing Beat the Odds: Avoid Corporate Death and Build 30331 9781932159684 2007
a Resilient Enterprise
J. Ross Publishing Best Practices for Managing BPI Projects: Six 78994 9781604270969 2015
Steps to Success
J. Ross Publishing Branded Entertainment: Dealmaking Strategies 73142 9781604270945 2015

and Techniques for Industry Professionals
J. Ross Publishing Business Driven PMO Setup: Practical Insights; 34598 9781604270136 2009
Techniques; and Case Examples for Ensuring
Success
J. Ross Publishing Business Driven PMO Success Stories: Across 58343 9781604270761 2013
Industries and Around the World
J. Ross Publishing Business Driven Project Portfolio Management: 44935 9781604270532 2011
Conquering the Top 10 Risks That Threaten
Success
J. Ross Publishing Business Process Management Applied: Creating 18345 9781932159332 2005
the Value Managed Enterprise
J. Ross Publishing Class A ERP Implementation: Integrating Lean 18348 9781932159349 2005
and Six Sigma
J. Ross Publishing Creating Entrepreneurial Supply Chains: A Guide 58336 9781604270624 2012
for Innovation and Growth
J. Ross Publishing Delivering Exceptional Project Results: A Practical 44932 9781604270402 2011
Guide to Project Selection; Scoping; Estimation
and Management
J. Ross Publishing Demand Management Best Practices: Process; 8437 9781932159011 2003
Principles and Collaboration
J. Ross Publishing Diagnosing Greatness: Ten Traits of the Best 37806 9781604270266 2010
Supply Chains
J. Ross Publishing Directing the Flow of Product: A Guide to 9738 9781932159196 2004
Improving Supply Chain Planning
J. Ross Publishing Dynamic Scheduling with Microsoft Office Project 32958 9781932159875 2008
2007: The Book By and For Professionals
J. Ross Publishing Earned Value Management Using Microsoft Office 32962 9781932159981 2008
Project: A Guide for Managing Any Size Project
Effectively
J. Ross Publishing Effective Complex Project Management: An 73144 9781604271003 2014
Adaptive Agile Framework for Delivering Business
Value
J. Ross Publishing End-to-End Lean Management: A Guide to 32961 9781932159929 2008
Complete Supply Chain Improvement
J. Ross Publishing Enterprise Contract Management: A Practical 30334 9781932159905 2008

Guide to Successfully Implementing an ECM
J. Ross Publishing Enterprise Project Management Using Microsoft 32959 9781932159974 2008
Office Project Server 2007: Best Practices for
Implementing an EPM Solution
J. Ross Publishing Enterprise Sales and Operations Planning: 8432 9781932159004 2003
Synchronizing Demand; Supply and Resources
for Peak Performance
J. Ross Publishing FAST Creativity & Innovation: Rapidly Improving 23745 9781932159660 2007
Processes; Product Development and Solving
Complex Problems
J. Ross Publishing Financially Focused Project Management 8439 9781932159097 2004
J. Ross Publishing Fundamentals of Effective Program Management: 32963 9781932159691 2008

A Process Approach Based on the Global
Standard
J. Ross Publishing Global Sourcing & Purchasing Post 9/11: New 18347 9781932159394 2006
Logistics Compliance Requirements and Best
Practices
J. Ross Publishing Handbook for Supply Chain Risk Management: 44944 9781604270389 2012
Case Studies; Effective Practices and Emerging
Trends
J. Ross Publishing Handbook of Integrated Risk Management for E- 12580 9781932159073 2005
Business: Measuring; Modeling; and Managing
Risk
J. Ross Publishing Hyper-Productive Knowledge Work Performance: 78993 9781604271065 2015
The TameFlow Approach and its Application to
Scrum and Kanban
J. Ross Publishing Innovation for Media Content Creation: Tools and 104299 9781604271041 2015
Strategies for Delivering Successful Content
J. Ross Publishing Innovation; Product Development and 30332 9781932159707 2007

Commercialization: Case Studies and Key
Practices for Market Leadership
J. Ross Publishing Intelligent Innovation: Four Steps to Achieving a 23741 9781932159615 2007
Competitive Edge
J. Ross Publishing Leading High Performance Projects 8445 9781932159103 2004
J. Ross Publishing Lean & Agile Value Chain Management: A Guide 37808 9781604270259 2010
to the Next Level of Improvement
J. Ross Publishing Lean Cost Management: Accounting For Lean By 30325 9781932159516 2007
Establishing Flow
J. Ross Publishing LEAN Manufacturing Implementation: A Complete 8441 9781932159141 2004

Execution Manual for Any Size Manufacturer
J. Ross Publishing Lean Materials Planning and Execution: A Guide 30329 9781932159653 2008
to Internal and External Supply Management
Excellence
J. Ross Publishing Lean Six Sigma Logistics: Strategic Development 18352 9781932159363 2005
to Operational Success
J. Ross Publishing Lean Six Sigma Service Excellence: A Guide to 32964 9781604270068 2009
Green Belt Certification and Bottom Line
Improvement
J. Ross Publishing Look Forward Beyond Lean and Six Sigma: A 18354 9781932159462 2006
Self-Perpetuating Enterprise Improvement
Method
J. Ross Publishing Managing Business Analysis Services: A 58341 9781604270792 2013
Framework for Sustainable Projects and
Corporate Strategy Success
J. Ross Publishing Managing Corporate Communications in the Age 62260 9781932159882 2014
of Restructuring; Crisis and Litigation: Revisiting
Groupthink in the Boardroom
J. Ross Publishing Managing Stakeholder Expectations for Project 62257 9781604270860 2014
Success: A Knowledge Integration Framework
and Value Focused Approach
J. Ross Publishing Mastering Project Portfolio Management: A 44941 9781604270662 2011
Systems Approach to Achieving Strategic
Objectives
J. Ross Publishing Modern Corporate Risk Management: A Blueprint 30326 9781932159523 2007
for Positive Change and Effectiveness
J. Ross Publishing Multi-Company Project Management: Maximizing 37805 9781604270358 2010

Business Results Through Strategic Collaboration
J. Ross Publishing Next Level Supply Management Excellence: Your 44938 9781604270594 2011
Straight To The Bottom Line Roadmap
J. Ross Publishing On-Demand Supply Management: World Class 30327 9781932159622 2007
Strategies; Practices and Technology
J. Ross Publishing Organizational Project Portfolio Management: A 73146 9781932159424 2014

Practitioner's Guide
J. Ross Publishing Procurement Project Management Success: 62261 9781604270891 2014

Achieving a Higher Level of Effectiveness
J. Ross Publishing Program Management Professional (PgMP): A 30333 9781932159868 2008

Certification Study Guide with Best Practices for
Maximizing Business Results
J. Ross Publishing Progressive Manufacturing: Managing Uncertainty 12586 9781932159295 2005
While Blazing a Trail to Success
J. Ross Publishing Project Management for Designers and Facilities 104298 9781604271201 2015
Managers; Fourth Edition
J. Ross Publishing Project Management for Designers and Facilities 32960 9781604270112 2008
Managers; Third Edition
J. Ross Publishing Project Management for Flat Organizations: Cost 58339 9781604270846 2013
Effective Steps to Achieving Successful Results
J. Ross Publishing Project Management the Agile Way: Making it 37809 9781604270273 2010
Work in the Enterprise
J. Ross Publishing Project Management; Denial; and the Death 104301 9781604271195 2016
Zone: Lessons from Everest
J. Ross Publishing Project Pain Reliever: A Just-In-Time Handbook 44943 9781604270396 2012
for Anyone Managing Projects
J. Ross Publishing Project Quality Management: Why; What and How 18353 9781932159486 2005
J. Ross Publishing Project Quality Management: Why; What and 73145 9781604271027 2014
How; 2nd Edition
J. Ross Publishing Project Scheduling and Cost Control: Planning; 30324 9781932159110 2008
Monitoring and Controlling the Baseline
J. Ross Publishing Project Valuation Using Real Options: A 23744 9781932159431 2006
Practitioner’s Guide
J. Ross Publishing Project Workflow Management: A Business 62258 9781604270921 2014

Process Approach
J. Ross Publishing Purchase Order Management Best Practices: 23742 9781932159639 2007
Process; Technology; and Change Management
J. Ross Publishing Quantitative Methods in Project Management 8442 9781932159158 2004
J. Ross Publishing RFID Strategic Implementation and ROI: A 21369 9781932159479 2006
Practical Roadmap to Success
J. Ross Publishing Risk Management for Project Driven 58344 9781604270853 2013
Organizations: A Strategic Guide to Portfolio;
Program and PMO Success
J. Ross Publishing Seven Steps to Mastering Business Analysis 32965 9781604270075 2009
J. Ross Publishing Six Sigma Best Practices: A Guide To Business 21372 9781932159585 2006
Process Excellence For Diverse Industries
J. Ross Publishing Spend Analysis: The Window into Strategic 30335 9781932159936 2008
Sourcing
J. Ross Publishing Straight to the Bottom Line: An Executive's 18350 9781932159493 2006
Roadmap to World Class Supply Management
J. Ross Publishing Strategic Benefits Realization: Optimizing Value 62263 9781604270938 2014
Through Programs; Portfolios and Organizational
Change Management
J. Ross Publishing Strategic Project Management Transformation: 44939 9781604270648 2011
Delivering Maximum ROI & Sustainable Business
Value
J. Ross Publishing Strategic Supply Management: Creating the Next 30330 9781932159677 2007
Source of Competitive Advantage
J. Ross Publishing Supplier Evaluation and Performance Excellence: 32957 9781932159806 2008
A Guide to Meaningful Metrics and Successful
Results
J. Ross Publishing Supply Chain Collaboration: How to Implement 12583 9781932159165 2005
CPFR and Other Best Collaborative Practices
J. Ross Publishing Supply Chain Financial Management: Best 104304 9781604271164 2016
Practices; Tools; and Applications for Improved
Performance
J. Ross Publishing Supply Chain Vector: Methods for Linking the 8444 9781932159233 2004
Execution of Global Business Models With
Financial Performance
J. Ross Publishing Supply Management and Procurement: From the 44942 9781604270631 2011
Basics to Best-in-Class
J. Ross Publishing Supply Market Intelligence for Procurement 78992 9781604271010 2015
Professionals: Research; Process; and
Resources
J. Ross Publishing The Best Practices Enterprise: A Guide to 21373 9781932159608 2006
Achieving Sustainable World-Class Performance
J. Ross Publishing The EDGAR Online Guide to Decoding Financial 8446 9781932159288 2004
Statements: Tips; Tools; and Techniques for
Becoming a Savvy Investor
J. Ross Publishing The Lean Extended Enterprise: Moving Beyond 8436 9781932159127 2003
the Four Walls to Value Stream Excellence
J. Ross Publishing The Networked Supply Chain: Applying 8440 9781932159080 2004
Breakthrough BPM Technology to Meet
Relentless Customer Demands
J. Ross Publishing The PMOSIG Program Management Office 44933 9781604270440 2011
Handbook: Strategic and Tatical Insights for
Improving Results
J. Ross Publishing The Procurement Game Plan: Winning Strategies 58337 9781604270679 2012
and Techniques for Supply Management
Professionals
J. Ross Publishing The Program Management Office: Establishing; 23740 9781932159592 2006
Managing and Growing the Value of a PMO
J. Ross Publishing The Quantum Leap: Next Generation 12581 9781932159448 2005
J. Ross Publishing Value Innovation Portfolio Management: 21371 9781932159578 2006

Achieving Double-Digit Growth Through Customer
Value
J. Ross Publishing Value-Based Metrics for Improving Results: An 23743 9781932159257 2006
Enterprise Project Management Toolkit
J. Ross Publishing Viable Vision: Transforming Total Sales into Net 12584 9781932159387 2005
Profits
J. Ross Publishing Winning E-Learning Proposals: The Art of 8435 9781932159042 2003
Development and Delivery
J. Ross Publishing World Class Master Scheduling: Best Practices 21368 9781932159400 2006
and Lean Six Sigma Continuous Improvement
J. Ross Publishing World Class Sales & Operations Planning: A 21370 9781932159530 2006
Guide to Successful Implementation and Robust
Execution
J.J. Keller ADA Compliance Manual: A Practical Approach 28855 9781602874770 2009
for Employers
for Employers
for Employers; 2011 Edition
J.J. Keller ADA Essentials: A Practical Approach for 62364 9781602874770 2014
Employers
J.J. Keller Compliance Audits Essential Checklists for 3938 9781877798184 2001
OSHA; EPA & Other Key Agencies
J.J. Keller Compliance Audits: Essential Checklists for 28920 9781877798184 2008
OSHA; EPA & Other Key Agencies
J.J. Keller Compliance Audits: Essential Checklists For 36158 9781877798184 2010
OSHA; EPA & Other Key Agencies (2010)
J.J. Keller Employee Relations Essentials (2015 Edition) 91903 9781610992114 2015
J.J. Keller Employee Relations: Essentials 62375 9781610992114 2013
J.J. Keller Employee Safety Workbook 28849 9781602873308 2008
J.J. Keller Employee Safety Workbook; Instructor's Guide 36153 9781602873315 2008
J.J. Keller Employment Law Essentials: Your A to Z Guide to 43705 9781602879041 2011
HR Compliance
HR Compliance
HR Compliance; 2013 edition
HR Compliance; 2015 edition
J.J. Keller Environmental Compliance Manual: A Guide to 3939 9780934674959 2002

Pollution Control Regulations
J.J. Keller Environmental Compliance Manual: A Safety 28919 9781602870482 2008

Manager’s Guide: Includes OSHA & DOT

Manager’s Guide: Includes OSHA & DOT (2013
Edition)
Manager’s Guide: Includes OSHA & DOT (2015
Edition)
Manager’s Guide: Includes OSHA & DOT; 2011
Edition
J.J. Keller FLSA Essentials: Your Guide to Wage & Hour 62373 9781610994477 2013
Compliance
J.J. Keller FLSA Essentials: Your Guide to Wage & Hour 104169 9781610994477 2015
Compliance
J.J. Keller FMLA Essentials (2013 Edition) 62372 9781610994200 2013
J.J. Keller FMLA Essentials (2015 Edition) 91904 9781610994200 2015
J.J. Keller FMLA Revealed: Understanding Leave 28856 9781602872073 2008

Requirements
J.J. Keller FMLA Revealed: Understanding Leave 43694 9781602872073 2011

Requirements; 2011 Edition
J.J. Keller HIPAA Compliance Manual 28852 9781590423943 2009
J.J. Keller HIPAA Compliance Manual; 2011 Edition 43703 9781602878198 2011
J.J. Keller HIPAA Compliance Manual: A Practical Approach 49858 9781602878198 2012
to Programs and Information Security
J.J. Keller HIPAA Essentials: A Guide for Employers 62365 9781602878198 2013
J.J. Keller HIPAA Essentials: A Guide for Employers; 2015 104143 9781602878198 2015
Edition
J.J. Keller HR Management Guide: Your Essential 36160 9781590424407 2010

Compliance Resource
J.J. Keller Human Resources Management Guide: An 28853 9781590424407 2009

Essential Tool for Managing Day-to-Day HR
Responsibilities
J.J. Keller I-9 and E-Verify Essentials 62374 9781610994071 2013
J.J. Keller I-9 and E-Verify Essentials 104152 9781610994071 2015
J.J. Keller J. J. Keller’s 5-Minute Workplace Safety Talks 28851 9781579439583 2008
(2013 Edition)
(2015 Edition)
J.J. Keller J. J. Keller’s 5-Minute Workplace Safety Talks; 43701 9781602876811 2011
2011 Edition
J.J. Keller J.J. Keller's Official OSHA Safety Training 28846 9781602871564 2008
Handbook; Sixth Edition
J.J. Keller J.J. Keller's Official OSHA Safety Training 28847 9781602871588 2008
Handbook: Instructor's Guide; 6th Edition
J.J. Keller Keller's Industrial Safety Report 3940 10533826 2001
J.J. Keller Keller's Official OSHA Safety Handbook Trainer's 3943 9781877798269 1999
Program; Fourth Edition
J.J. Keller Keller's Official OSHA Safety Handbook; 4th 3942 9781877798214 1998
Edition
J.J. Keller Keller's OSHA Safety Training Newsletter 3941 10777008 2002
J.J. Keller Line Supervisor Safety Handbook 28848 9781602873322 2008
J.J. Keller OSHA Compliance Manual: Application of Key 3817 9780934674805 2002
OSHA Topics
OSHA Topics
OSHA Topics (2013 Edition)
OSHA Topics (2014 Edition)
OSHA Topics 2010
OSHA Topics 2012
OSHA Topics; 2011 Edition
J.J. Keller Safety Answer Book; 2009 Edition 28921 9781877798467 2009
J.J. Keller Safety Answer Book: Quick Answers to Your 3935 9781877798467 2002
Safety Questions
J.J. Keller Supervisor Guide to Improving Management 43700 9781602876200 2009

Decisions; Second Edition
J.J. Keller Supervisor's Guide to Human Resources - 28857 9781590428290 2007

Improving your Employee Management Decisions
J.J. Keller Training & Recordkeeping: OSHA/EPA/DOT 3937 9781877798115 2002

Crossreference Manual
J.J. Keller Working with the ADA (2014 Edition) 80849 9781602879959 2014
J.J. Keller Working with the ADA: Understanding the 43937 UnAssigned 2011
Employment Provisions of the Americans with
Disabilities Act
J.J. Keller Working with the FLSA (2014 Edition) 80847 9781602879942 2014
J.J. Keller Working with the FLSA: Fair Labor Standards Act 43935 UnAssigned 2011
J.J. Keller Working with the FMLA (2014 Edition) 80846 9781602879935 2014
J.J. Keller Working with the FMLA: Family and Medical 43936 9781602879935 2011
Leave Act Management
J.J. Keller Workplace Inspections & Audits Manual 43704 9781602878723 2011
J.J. Keller Workplace Inspections & Audits Manual (2013 62369 9781602878723 2013
Edition)
J.J. Keller Workplace Inspections & Audits Manual (2015 91902 9781602878723 2015
Edition)
J.J. Keller Workplace Inspections & Audits Manual; 2012 49859 9781602878723 2012
Edition
J.J. Keller Workplace Safety In Action Handbook: Accident 3944 9781579438005 2000
Investigation in the Workplace
J.J. Keller Workplace Safety In Action Handbook: 3945 9781877798603 1996

Emergency Response
J.J. Keller Workplace Safety In Action Handbook: Fire 3947 9781877798719 1996
Prevention
J.J. Keller Workplace Safety In Action: Accident 43699 9781602875616 2010

Investigation in the Workplace: The Step-by-Step
Approach for Supervisors; Third Edition
J.J. Keller Workplace Safety In Action: Accident 28916 9781579438005 2000
Investigation: The Step-by-Step Approach for
Supervisors
J.J. Keller Workplace Safety In Action: Safety Committees 3946 9781579438012 2000
J.J. Keller Workplace Safety In Action: Safety Committees; 43698 9781590424933 2010
2010 Edition
J.J. Keller Workplace Safety Pro: Your A to Z Guide to a 28850 9781590422847 2008
Complete Safety Program
Complete Safety Program (2012 Edition)
Jane Northcote Making Change Happen: Implementing Business 31282 9780955776007 2008
Change: A Practical Guide
Javvin Technologies China Business Laws and Regulations: The 23112 9781602670105 2008
Complete Reference; Second Edition
Javvin Technologies China Stock Market Handbook 23113 9781602670068 2008
JimCathcart Relationship Selling: The Eight Competencies of 12700 9780971007819 2002

Top Sales Producers
John Wiley & Sons (Great) Employees Only: How Gifted Bosses Hire 16772 9780470007884 2006
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Professionals Win All the Business They Want
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Third Edition
John Wiley & Sons A Kick in the Attitude: An Energizing Approach to 34733 9780470528051 2010
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What to Do and Believe; Second Edition
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John Wiley & Sons Agile Project Management for Dummies 46057 9781118026243 2012
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Think More; Think Better
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John Wiley & Sons Analyzing Quantitative Data: An Introduction for 41635 9780470526835 2011
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John Wiley & Sons Anticipate: Know What Your Customers Want 49540 9781118356913 2013
Before They Do
John Wiley & Sons Applied Project Management: Best Practices on 2366 9780471363521 2000
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Culture Meets the Challenge of Business Change
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John Wiley & Sons Balanced Scorecard Diagnostics: Maintaining 12263 9780471681236 2005
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John Wiley & Sons Balanced Scorecard Step-by-Step for 9545 9780471423287 2003
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John Wiley & Sons Balanced Scorecard Step-by-Step: Maximizing 3757 9780471078722 2002
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John Wiley & Sons Balanced Scorecard Step-by-Step: Maximizing 16869 9780471780496 2006
Performance and Maintaining Results; Second
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John Wiley & Sons Balanced Scorecard Strategy for Dummies 22693 9780470133972 2007
John Wiley & Sons Balanced Scorecard: Step-By-Step for 24338 9780470180020 2008
Government and Nonprofit Agencies; Second
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with Microsoft Excel; Second Edition
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John Wiley & Sons Be Brands: Simon Hammond's Creative Brand 18425 9780731404551 2006
Revolution
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Making in a Confused and Troubled World
John Wiley & Sons Become the Real Deal: The Proven Path to 56253 9781118633786 2013
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John Wiley & Sons Becoming a Category of One: How Extraordinary 9116 9780471274049 2003
Companies Transcend Commodity and Defy
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John Wiley & Sons Becoming a Category of One: How Extraordinary 33694 9780470496350 2009
Companies Transcend Commodity and Defy
Comparison; 2nd Edition; Revised and Updated
John Wiley & Sons Becoming a Master Manager: A Competing 72681 9781118582589 2014
Values Approach; 6th Edition
John Wiley & Sons Behavioral Economics For Dummies 46070 9781118085035 2012
John Wiley & Sons Behind the Berkshire Hathaway Curtain: Lessons 34757 9780470560624 2010
from Warren Buffett's Top Business Leaders
John Wiley & Sons Being the Shopper: Understanding the Buyer's 22740 9780471151357 2002
Choice
John Wiley & Sons Benchmarking Strategies: A Tool for Profit 6038 9780471344643 2000
Improvement
John Wiley & Sons Best Practices In Lean Six Sigma Process 23361 9780470168868 2008
Improvement: A Deeper Look
John Wiley & Sons Best-Practice EVA: The Definitive Guide to 52659 9781118639382 2013
Measuring and Maximizing Shareholder Value
John Wiley & Sons Beyond Basic Statistics: Tips; Tricks; and 82386 9781118856116 2015
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John Wiley & Sons Beyond Performance: How Great Organizations 43168 9781118024621 2011
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John Wiley & Sons Beyond Six Sigma: Profitable Growth Through 14018 9780471681519 2006
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John Wiley & Sons Beyond Strategy: The Leader's Role in Successful 33770 9780470824986 2009
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John Wiley & Sons Beyond Viral: How to Attract Customers; Promote 40586 9780470598887 2010
Your Brand; and Make Money with Online Video
John Wiley & Sons Big Brands Big Trouble: Lessons Learned the 5362 9780471263036 2001
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John Wiley & Sons Big Data Analytics: Turning Big Data into Big 51103 9781118147597 2013
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John Wiley & Sons Big Data; Big Analytics: Emerging Business 51104 9781118147603 2013
Intelligence and Analytic Trends for Today's
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John Wiley & Sons Big Data; Big Innovation: Enabling Competitive 63468 9781118724644 2014
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John Wiley & Sons Big Data; Data Mining; and Machine Learning: 63793 9781118618042 2014
Value Creation for Business Leaders and
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John Wiley & Sons Big Data: Understanding How Data Powers Big 58129 9781118739570 2013
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John Wiley & Sons Billion Dollar Green: Profit from the Eco 29694 9780470343777 2009
Revolution
John Wiley & Sons Black Tie Optional: A Complete Special Events 16872 9780471703334 2007
Resource for Nonprofit Organizations; Second
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John Wiley & Sons BlackBerry Planet: The Story of Research in 33771 9780470159408 2009
Motion and the Little Device that Took the World
by Storm
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John Wiley & Sons Blogging All-in-One For Dummies; 2nd Edition 49559 9781118299449 2012
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John Wiley & Sons Book Yourself Solid: The Fastest; Easiest; and 41641 9780470643471 2011
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Than You Can Handle Even if You Hate
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Business to the Next Level
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the Founder of Dogfish Head Craft Brewery;
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John Wiley & Sons Budgeting Basics and Beyond; Fourth Edition 44987 9781118096277 2012
John Wiley & Sons Budgeting Basics and Beyond; Third Edition 29812 9780470389683 2009
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Innovation
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John Wiley & Sons Business Agility: Sustainable Prosperity in a 29813 9780470413456 2009
Relentlessly Competitive World
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John Wiley & Sons Business Analysis: Best Practices for Success 44989 9781118076002 2012
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John Wiley & Sons Business Analytics for Sales and Marketing 40597 9780470912867 2011
Managers: How to Compete in the Information
Age
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People; Thrill Your Customers; and Crush Your
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John Wiley & Sons Business Continuity Strategies: Protecting Against 16874 9780470040386 2006
Unplanned Disasters; 3rd Edition
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John Wiley & Sons Business Dashboards: A Visual Catalog for 29814 9780470413470 2009
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John Wiley & Sons Business Ethics: How to Design and Manage 44313 9780470639948 2012
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John Wiley & Sons Business Ethics: Mistakes and Successes; First 9533 9780471663737 2005
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John Wiley & Sons Business Etiquette For Dummies; 2nd Edition 25231 9780470147092 2008
John Wiley & Sons Business Gamification For Dummies 51150 9781118466933 2013
John Wiley & Sons Business in the Cloud: What Every Business 40598 9780470616239 2011
Needs to Know About Cloud Computing
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Team Approach to Maximizing Competitive
Advantage
John Wiley & Sons Business Intelligence For Dummies 22696 9780470127230 2008
John Wiley & Sons Business Intelligence Success Factors: Tools for 31921 9780470392409 2009
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John Wiley & Sons Business Leadership In China: How to Blend Best 26073 9780470823651 2008
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John Wiley & Sons Business Math For Dummies 25232 9780470233313 2008
John Wiley & Sons Business Model Generation: A Handbook for 36516 9780470876411 2010
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John Wiley & Sons Business Model You: A One-Page Method for 46075 9781118156315 2012
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John Wiley & Sons Business Models For Dummies 56261 9781118547618 2013
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Transform Your Business Using Social Media;
Mobile Internet; and Cloud Computing
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John Wiley & Sons Business Process Management and the Balanced 16876 9780470047460 2007
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John Wiley & Sons Business Process Outsourcing: Process; 20407 9780470044834 2007
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John Wiley & Sons Business Ratios and Formulas: A Comprehensive 46076 9781118169964 2012
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John Wiley & Sons Business Statistics For Dummies 62601 9781118630693 2014
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John Wiley & Sons Business Valuation Body of Knowledge: Exam 14017 9780471403074 2003
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John Wiley & Sons Business Writing 20400 9780731406494 2007
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John Wiley & Sons Buyer Personas: How to Gain Insight into your 82395 9781118961506 2015
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Strategies; and Win More Business
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John Wiley & Sons Cases in Hospitality Management: A Critical 13377 9780471686934 2006
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John Wiley & Sons Catering Management; Second Edition 13162 9780471333272 2000
John Wiley & Sons Catering Management; Third Edition 17164 9780471429814 2007
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John Wiley & Sons Celebrate 100: Centenarian Secrets to Success in 56265 9781118525647 2013
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and Company Success
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John Wiley & Sons Change Your Day; Not Your Life: A Realistic 63488 9781118815984 2014
Guide to Sustained Motivation; More Productivity
and the Art Of Working Well
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Most Powerful Trendsetters and Tastemakers
John Wiley & Sons Chef's Book of Formulas; Yields; and Sizes; Third 13331 9780471227168 2003
Edition
John Wiley & Sons China 2.0: The Transformation of an Emerging 35187 9780470824238 2010
Superpower...and the New Opportunities
John Wiley & Sons China Catalyst: Powering Global Growth by 56266 9781118411292 2013
Reaching the Fastest Growing Consumer Market
in the World
John Wiley & Sons China Fast Forward: The Technologies; Green 46082 9781118176320 2012
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Future
John Wiley & Sons China Versus the West: The Global Power Shift of 46083 9780470829721 2012
the 21st Century
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Customers Want and How to Sell it to Them
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Reinventing the Customer Experience
John Wiley & Sons Choice Not Chance: Rules for Building a Fierce 46084 9781118087114 2012
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John Wiley & Sons CIO Best Practices: Enabling Strategic Value with 16880 9780470048689 2007
John Wiley & Sons CIO Best Practices: Enabling Strategic Value With 40609 9780470635407 2011
Information Technology; Second Edition
John Wiley & Sons CIO Survival Guide: The Roles and 12394 9780471457930 2004
Responsibilities of the Chief Information Officer
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for Innovators & Meaning Makers
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Winning the Battle of the Eco-Friendly Autos
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Boom
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John Wiley & Sons Clients First: The Two Word Miracle 49566 9781118412770 2013
John Wiley & Sons Cloud Computing and Electronic Discovery 72709 9781118764305 2014
John Wiley & Sons Club Cuisine: Cooking with a Master Chef 17165 9780471741718 2007
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Tactical Playbook for Managers and Executives
John Wiley & Sons Coaching With NLP For Dummies 41662 9780470972267 2011
John Wiley & Sons Code Halos: How the Digital Lives of People; 63495 9781118862070 2014
Things; and Organizations are Changing the
Rules of Business
John Wiley & Sons Commercialization of Innovative Technologies: 26026 9780470230077 2008
Bringing Good Ideas to the Marketplace
John Wiley & Sons Communicating the New: Methods to Shape and 58136 9781118394175 2014
Accelerate Innovation
John Wiley & Sons Communication Essentials For Dummies; 2nd 82404 9780730319511 2015
Edition
John Wiley & Sons Communication in the Workplace 20401 9780731406500 2007
John Wiley & Sons COMPEL: How to Get Others in Your 16774 9780470051450 2007
Organization to Think and Act Differently
John Wiley & Sons Compete Smarter; Not Harder: A Process for 58137 9781118708712 2014
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Thinking
John Wiley & Sons Competence at Work: Models for Superior 8111 9780471548096 1993
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Business in a Changing World
John Wiley & Sons Competitive Intelligence for Dummies 56269 9781118451021 2013
John Wiley & Sons Competitor Targeting: Winning the Battle for 9531 9780471644101 2002
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John Wiley & Sons Complete MBA For Dummies; 2nd Edition 24367 9780470194294 2008
John Wiley & Sons Confessions from the Corner Office: 15 Instincts 20350 9780470126783 2007
That Will Help You Get There
John Wiley & Sons Confessions of a Successful CIO: How the Best 63502 9781118638224 2014
CIOs Tackle Their Toughest Business Challenges
John Wiley & Sons Conflict Management 20402 9780731406517 2007
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Knowledge Flow Management to the Next Level
with Social Media
John Wiley & Sons Conquering Innovation Fatigue: Overcoming the 33673 9780470460078 2009
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John Wiley & Sons Content Nation: Surviving and Thriving as Social 29588 9780470379219 2009
Media Technology Changes Our Lives and Our
Future
John Wiley & Sons Content Rules: How to Create Killer Blogs; 40621 9780470648285 2011
Podcasts; Videos; Ebooks; Webinars (and More)
That Engage Customers and Ignite Your Business
John Wiley & Sons Content Rules: How to Create Killer Blogs; 46743 9781118232606 2012
Podcasts; Videos; E-Books; Webinars (and More)
That Engage Customers and Ignite Your
Business; Revised and Updated
John Wiley & Sons Content to Commerce: Engaging Consumers 52686 9781118480182 2013
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John Wiley & Sons Continuity Management: Preserving Corporate 4851 9780471219064 2002
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Leave
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Guide to Cash Flows; Balance Sheets; and
Capital Structures
John Wiley & Sons Converge: Transforming Business At The 52688 9781118575529 2013
Intersection Of Marketing And Technology
John Wiley & Sons Convergence Marketing: Combining Brand and 29769 9780470164938 2009
Direct Marketing for Unprecedented Profits
John Wiley & Sons Conversational Spanish for Hospitality Managers 13340 9780471059592 1995
and Supervisors: Basic Language Skills for Daily
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with Holistic Conversion Rate Optimization
John Wiley & Sons Cool Down: Getting Further by Going Slower 20530 9780470839027 2007
John Wiley & Sons Cool Infographics: Effective Communication with 58139 9781118582305 2014
Data Visualization and Design
John Wiley & Sons Corporate Blogging For Dummies 36401 9780470604571 2010
John Wiley & Sons Corporate Event Project Management 13161 9780471402404 2002
John Wiley & Sons Corporate Fraud: A Manager's Journey 22742 9780470114797 2007
John Wiley & Sons Corporate Governance Regulation: How Poor 51124 9781118496374 2013
Management Is Destroying the Global Economy
John Wiley & Sons Corporate Intellectual Property Management in 41663 9780470601754 2011
the 21st Century: A Shift in Strategic and
Financial Management
John Wiley & Sons Corporate Management; Governance; and Ethics 24340 9780470117231 2008
Best Practices
John Wiley & Sons Corporate Performance Management Best 51125 9781118478585 2013
Practices: A Case Study Approach to Accelerating
CPM Results
John Wiley & Sons Corporate Reputation: 12 Steps to Safeguarding 24341 9780470171509 2008
and Recovering Reputation
John Wiley & Sons Corporate Resiliency: Managing the Growing Risk 31922 9780470405178 2009
of Fraud and Corruption
John Wiley & Sons Corporate Social Responsibility: Doing the Most 12772 9780471476115 2005
Good for Your Company and Your Cause
John Wiley & Sons Corporate Sustainability: Integrating Performance 51126 9781118122365 2012
and Reporting
John Wiley & Sons Corporate Value Creation: An Operations 82410 9781118997529 2015
Framework for Nonfinancial Managers
John Wiley & Sons COSO Enterprise Risk Management: Establishing 44326 9780470912881 2011
Effective Governance; Risk; and Compliance;
Second Edition
John Wiley & Sons Cost and Value Management in Projects 24454 9780470069134 2008
John Wiley & Sons Cost Control for the Hospitality Industry; Second 13324 9780471288596 1989
Edition
John Wiley & Sons Cost Estimation: Methods and Tools 82412 9781118536131 2015
John Wiley & Sons Courage to Execute: What Elite U.S. Military Units 62615 9781118790090 2014
Can Teach Business about Leadership and Team
Performance
John Wiley & Sons Covert Persuasion: Psychological Tactics and 16775 9780470051412 2006
Tricks to Win the Game
John Wiley & Sons Crafting the Customer Experience For People Not 49581 9781118360729 2013
Like You: How to Delight and Engage the
Customers Your Competitors Don't Understand
John Wiley & Sons Crash Course in Accounting and Financial 16885 9780470047019 2007
Statement Analysis; Second Edition
John Wiley & Sons Creating a Culture of Competence 3784 9780471350743 2000
John Wiley & Sons Creating Business Agility: How Convergence of 72719 9781118724569 2014
Cloud; Social; Mobile; Video; and Big Data
Enables Competitive Advantage
John Wiley & Sons Creating Rainmakers: The Manager's Guide to 16747 9780471920731 2006
Training Professionals to Attract New Clients
John Wiley & Sons Creating Value Through People: Discussions with 29818 9780470124154 2009
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John Wiley & Sons Cross-Cultural Selling for Dummies 29656 9780470377017 2009
John Wiley & Sons Cross-Cultural Survey Methods 5370 9780471385264 2003
John Wiley & Sons Crowdstorm: The Future of Innovation; Ideas; and 51127 9781118433201 2013
Problem Solving
John Wiley & Sons Cuisine and Culture: A History of Food and 18106 9780471741725 2008
People; Second Edition
John Wiley & Sons Culinary Math; Second Edition 18461 9780471469346 2004
John Wiley & Sons Cultural DNA: The Psychology of Globalization 72956 9781118928912 2015
John Wiley & Sons Customer Analytics For Dummies 72720 9781118937594 2015
John Wiley & Sons Customer Data Integration: Reaching a Single 16886 9780471916970 2006
Version of the Truth
John Wiley & Sons Customer Experience Management: A 20351 9780471237747 2003
Revolutionary Approach to Connecting with Your
Customers
John Wiley & Sons Customer Service for Dummies; 3rd Edition 14042 9780471768692 2006
John Wiley & Sons Customer Service on the Internet: Building 468 9780471155065 1996
Relationships; Increasing Loyalty; and Staying
Competitive
John Wiley & Sons Customer-Centric Marketing: Building 82414 9781119092896 2015
Relationships and Creating Advocates in the Age
of the Consumer
John Wiley & Sons Customer's New Voice: Extreme Relevancy and 80799 9781119002321 2015
Experience Through Volunteered Customer
Information
John Wiley & Sons Data Analysis: What Can Be Learned From the 43185 9781118010648 2011
Past 50 Years
John Wiley & Sons Data Driven: How Performance Analytics Delivers 82417 9781119043126 2015
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John Wiley & Sons Data Mining Techniques for Marketing; Sales; and 469 9780471179801 1997
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John Wiley & Sons Data Mining Techniques: For Marketing; Sales; 40629 9780470650936 2011
and Customer Relationship Management; Third
Edition
John Wiley & Sons Data Smart: Using Data Science to Transform 58144 9781118661468 2014
Information into Insight
John Wiley & Sons Data-Driven Business Decisions 44330 9780470619605 2011
John Wiley & Sons Data-Driven Marketing: The 15 Metrics Everyone 34783 9780470504543 2010
in Marketing Should Know
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John Wiley & Sons Dealing with the Tough Stuff: How to Achieve 49587 9781118232569 2012
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John Wiley & Sons Deals From Hell: M&A Lessons That Rise Above 31875 9780470452592 2005
the Ashes
John Wiley & Sons Death by Meeting: A Leadership Fable...About 9099 9780787968052 2004
Solving the Most Painful Problem in Business
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Lead by Example
John Wiley & Sons Deliver the Unexpected: and Six Other New 49588 9781118402313 2013
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Supply Chain
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Replenishment: Creating a More Efficient Supply
Chain
John Wiley & Sons Design and Equipment for Restaurants and 13348 9780471460060 2006
Foodservice: A Management View; Second
Edition
John Wiley & Sons Design and Layout of Foodservice Facilities; 13338 9780471292098 2003
Second Edition
John Wiley & Sons Design for Lean Six Sigma: A Holistic Approach to 26091 9780470007518 2008
Design and Innovation
John Wiley & Sons Design Thinking for Strategic Innovation: What 56278 9781118620120 2013
They Can't Teach You at Business or Design
School
John Wiley & Sons Designing a Not-for-Profit Compensation System 13425 9780471657767 2005
John Wiley & Sons Designing Brand Identity: A Complete Guide to 13963 9780471746843 2006
Creating; Building; and Maintaining Strong Brands
John Wiley & Sons Designing Brand Identity: An Essential Guide for 49591 9781118099209 2013
the Whole Branding Team; Fourth Edition
John Wiley & Sons Designing for the Digital Age: How to Create 29591 9780470229101 2009
Human-Centered Products and Services
John Wiley & Sons Designing Web-Based Training 905 9780471356141 2000
John Wiley & Sons Dethroning the King: The Hostile Takeover of 40632 9780470592700 2011
Anheuser-Busch; an American Icon
John Wiley & Sons Developing Business Strategies; Sixth Edition 36525 9780471064114 2001
John Wiley & Sons Developing Human Capital: Using Analytics to 63518 9781118753507 2014
Plan and Optimize Your Learning and
Development Investments
John Wiley & Sons Dialogue Gap: Why Communication Isn't Enough 46097 9781118157831 2012
and What We Can Do About It; Fast
John Wiley & Sons Differentiate or Die: Survival in Our Era of Killer 24322 9780470223390 2008
Competition; Second Edition
John Wiley & Sons Digilogue: How to Win the Digital Minds and 56279 9781118641385 2013
Analogue Hearts of Tomorrow's Customer
John Wiley & Sons Digital Impact: The Two Secrets to Online 43188 9780470905722 2011
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John Wiley & Sons DNA @ Work 20580 9780731404285 2006
John Wiley & Sons Document Management for the Enterprise: 477 9780471147190 1996
Principles; Techniques; and Applications
John Wiley & Sons Doing Business Anywhere: The Essential Guide 16776 9780471973171 2007
to Going Global
John Wiley & Sons Doing E-Business: Strategies for Thriving in an 2371 9780471380658 2001
Electronic Marketplace
John Wiley & Sons Doing Good By Doing Good: Why Creating 80793 9780730314844 2015
Shared Value is the Key to Powering Business
Growth and Innovation
John Wiley & Sons Dollars & Events: How to Succeed in the Special 13320 9780471249573 1999
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John Wiley & Sons Domain Names Rewired: Strategies for Brand 49593 9781118312629 2013
Protection in the Next Generation of the Internet
John Wiley & Sons Don't Be That Boss: How Great Communicators 33696 9780470485859 2010
Get the Most Out of Their Employees and Their
Careers: A Business Fable
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Greatest Potential
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Turned Microchip Technology From a Failing
Company to a Market Leader
John Wiley & Sons Driving Sustainability to Business Success: 72733 9781118356937 2015
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John Wiley & Sons Eating the Big Fish: How Challenger Brands Can 29771 9780470238271 2009
Compete Against Brand Leaders; Second Edition
John Wiley & Sons eBoot Camp: Proven Internet Marketing 29770 9780470411599 2009
Techniques to Grow Your Business
John Wiley & Sons E-Business and ERP: Transforming the Enterprise 2372 9780471392088 2000
John Wiley & Sons Econospinning: How to Read Between the Lines 16751 9780471735137 2006
When the Media Manipulate the Numbers
John Wiley & Sons Edison in the Boardroom Revisited: How Leading 45009 9781118004531 2012
Companies Realize Value from Their Intellectual
Property; Second Edition
John Wiley & Sons Edison in the Boardroom: How Leading 13422 9780471397366 2001
Companies Realize Value from Their Intellectual
Assets
John Wiley & Sons Effective Project Management; Third Edition 8124 9780471432210 2003
John Wiley & Sons Effective Project Management: Traditional; 17023 9780470042618 2007
Adaptive; Extreme; Fourth Edition
John Wiley & Sons Effective Project Management: Traditional; Agile; 31996 9780470423677 2009
Extreme; Fifth Edition
John Wiley & Sons Effective Project Management: Traditional; Agile; 44339 9781118016190 2009
Extreme; Sixth Edition
John Wiley & Sons Electronic Health Records For Dummies 40636 9780470623657 2011
John Wiley & Sons Elevate: The Three Disciplines of Advanced 63532 9781118596463 2014
Strategic Thinking
John Wiley & Sons Eliminate the Chaos at Work: 25 Techniques to 40637 9780470878996 2011
Increase Productivity
John Wiley & Sons Email Marketing 2373 9780471383093 2000
John Wiley & Sons Email Marketing by the Numbers: How to Use the 20352 9780470122457 2007
World’s Greatest Marketing Tool to Take Any
Organization to the Next Level
John Wiley & Sons E-Mail Marketing For Dummies; 2nd Edition 41664 9780470947678 2011
John Wiley & Sons Emotional Intelligence For Dummies 33688 9780470157329 2009
John Wiley & Sons Employment Law: The Workplace Rights of 24251 9781405134088 2008
Employees and Employers; 2nd Edition
John Wiley & Sons Empowering Green Initiatives with IT: A Strategy 40638 9780470587522 2010
and Implementation Guide
John Wiley & Sons Engage! The Complete Guide for Brands and 40639 9781118003763 2011
Businesses to Build; Cultivate; and Measure
Success in the New Web; Revised and Updated
John Wiley & Sons Engage!: The Complete Guide for Brands and 34788 9780470571095 2010
Businesses to Build; Cultivate; and Measure
Success in the New Web
John Wiley & Sons Engaged Leadership: Building a Culture to 20353 9780470135327 2007
Overcome Employee Disengagement
John Wiley & Sons Engaged Leadership: Building a Culture to 40640 9780470933114 2011
Overcome Employee Disengagement; Second
Edition
John Wiley & Sons Enterprise Performance Management Done Right: 52712 9781118370759 2013
An Operating System for Your Organization
John Wiley & Sons Enterprise Risk Management: Today's Leading 34789 9780470499085 2010
Research and Best Practices for Tomorrow's
Executives
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John Wiley & Sons EQ and Leadership In Asia: Using Emotional 44342 9780470829868 2011
Intelligence To Lead And Inspire Your People
John Wiley & Sons ERP: Making It Happen: The Implementers' Guide 3778 9780471392019 2001
to Success with Enterprise Resource Planning
John Wiley & Sons ESPN The Company: The Story and Lessons 33674 9780470542118 2009
Behind the Most Fanatical Brand in Sports
John Wiley & Sons Essentials of Balanced Scorecard 13096 9780471569732 2004
John Wiley & Sons Essentials of Business Ethics: Creating an 31923 9780470442562 2009
Organization of High Integrity and Superior
Performance
John Wiley & Sons Essentials of Cash Flow 4854 9780471221005 2002
John Wiley & Sons Essentials of Credit; Collections; and Accounts 4855 9780471220749 2002
Receivable
John Wiley & Sons Essentials of Supply Chain Management 13091 9780471235170 2003
John Wiley & Sons Essentials of Supply Chain Management; Third 43194 9780470942185 2011
Edition
John Wiley & Sons Event Entertainment and Production 11290 9780471263067 2004
John Wiley & Sons Event Marketing: How to Successfully Promote 13159 9780471401797 2002
Events; Festivals; Conventions; and Expositions
John Wiley & Sons Event Planning: The Ultimate Guide to Successful 9505 9780471644125 2000
Meetings; Corporate Events; Fundraising Galas;
Conferences; Conventions; Incentives and Other
Special Events
John Wiley & Sons Event Risk Management and Safety 13167 9780471401681 2002
John Wiley & Sons Event Sponsorship 13165 9780471126010 2003
John Wiley & Sons Everybody Wins: The Story and Lessons Behind 18394 9780471710240 2005
RE/MAX
John Wiley & Sons Everything Counts: 52 Remarkable Ways to 33697 9780470504567 2010
Inspire Excellence and Drive Results
John Wiley & Sons Everything I Needed to Know About Business...I 29465 9780470159750 2009
Learned From a Canadian Second Edition
John Wiley & Sons Everywhere: Comprehensive Digital Business 40644 9780470651704 2011
Strategy for the Social Media Era
John Wiley & Sons Evolve or Die: Seven Steps to Rethink the Way 34793 9780470593455 2010
You Do Business
John Wiley & Sons Exceptional Selling: How The Best Connect And 16778 9780470037287 2006
Win In High Stakes Sales
John Wiley & Sons Executive Power: Use the Greatest Collection of 29772 9780470372821 2009
Psychological Strategies to Create an Automatic
Advantage in Any Business Situation
John Wiley & Sons Executive Roadmap to Fraud Prevention and 46106 9781118004586 2012
Internal Control: Creating a Culture of
Compliance; Second Edition
John Wiley & Sons Executive Stamina: How to Optimize Time; 25115 9780470222904 2008
Energy; and Productivity to Achieve Peak
Performance
John Wiley & Sons Executive's Guide to Cloud Computing 34802 9780470521724 2010
John Wiley & Sons Executive's Guide to E-Business: From Tactics to 2374 9780471376392 2000
Strategy
John Wiley & Sons Executive's Guide to Knowledge Management: 5377 9780471229254 2003
The Last Competitive Advantage
John Wiley & Sons Executive's Guide to Project Management: 43197 9781118004074 2011
Organizational Processes and Practices for
Supporting Complex Projects
John Wiley & Sons Executive's Guide to Solvency II 40648 9780470545720 2011
John Wiley & Sons Executive's Guide to Web Services 8116 9780471266525 2003
John Wiley & Sons Experience Design: A Framework for Integrating 58149 9781118609637 2013
Brand; Experience; and Value
John Wiley & Sons Expositions and Trade Shows 13334 9780471153900 2000
John Wiley & Sons Extraordinary Circumstances: The Journey of a 31924 9780470443316 2008
Corporate Whistleblower
John Wiley & Sons Extraordinary Leadership in Australia and New 82432 9780730316695 2015
Zealand: The Five Practices that Create Great
Workplaces
John Wiley & Sons Extraordinary Outcomes: Shaping an Otherwise 72748 9781118938331 2014
Unpredictable Future
John Wiley & Sons Extreme Toyota: Radical Contradictions That 25116 9780470267622 2008
Drive Success at the World's Best Manufacturer
John Wiley & Sons Facebook Advertising For Dummies 40649 9780470637623 2011
John Wiley & Sons Facebook Companion 43198 9781118087008 2011
John Wiley & Sons Facebook for Dummies; 2nd Edition 33804 9780470527610 2010
John Wiley & Sons Facebook for Dummies; 3rd Edition 40651 9780470878040 2010
John Wiley & Sons Facebook For Dummies; 4th Edition 45018 9781118095621 2012
John Wiley & Sons Facebook Marketing All-in-One for Dummies 43199 9780470942307 2011
John Wiley & Sons Facebook Marketing All-in-One For Dummies; 51140 9781118466780 2013
2nd Edition
John Wiley & Sons Facebook Marketing for Dummies 33805 9780470487624 2010
John Wiley & Sons Facebook Marketing For Dummies; 3rd Edition 45019 9781118107409 2012
John Wiley & Sons Facebook Marketing for Dummies; 4th Edition 56292 9781118400388 2013
John Wiley & Sons Facebook Marketing For Dummies; 5th Edition 82433 9781118951323 2015
John Wiley & Sons Fatal Risk: A Cautionary Tale of AIG's Corporate 43200 9780470889800 2011
Suicide
John Wiley & Sons Field Guide to Project Management; Second 20484 9780471462125 2004
Edition
John Wiley & Sons Finance: Financial Markets; Business Finance; 31876 9780470407356 2009
and Asset Management
John Wiley & Sons Financial Control for Your Hotel 13325 9780471290360 1992
John Wiley & Sons First-Time Leader: Foundational Tools for 62632 9781118828120 2014
Inspiring and Enabling Your New Team
John Wiley & Sons Five Principles of Corporate Performance 16897 9780470009918 2007
Management
John Wiley & Sons Food and Beverage Cost Control; Fifth Edition 36512 9780470251393 2011
John Wiley & Sons Food and Beverage Cost Control; Third Edition 13329 9780471273547 2005
John Wiley & Sons Food and Wine Pairing: A Sensory Experience 18102 9780471794073 2008
John Wiley & Sons Foodservice Facilities Planning; Third Edition 13350 9780471290636 1989
John Wiley & Sons Foodservice Management Fundamentals 51148 9780470409060 2013
John Wiley & Sons Fooling Some of the People All of the Time: A 40661 9780470481547 2011
Long Short (and Now Complete) Story
John Wiley & Sons Fool-Proof Marketing: 15 Methods for Selling Any 5378 9780471236092 2003
Product or Service in Any Economy
John Wiley & Sons Forbes Best Business Mistakes: How Today's Top 34808 9780470598771 2010
Business Leaders Turned Missteps into Success
John Wiley & Sons Ford Tough: Bill Ford and the Battle to Rebuild 12231 9780471479666 2005
America's Automaker
John Wiley & Sons Forecasting and Management of Technology; 43206 9780470440902 2011
Second Edition
John Wiley & Sons Fraud 101: Techniques and Strategies for 33787 9780470481967 2009
Understanding Fraud; Third Edition
John Wiley & Sons Fraud Analytics: Strategies and Methods for 58151 9781118230688 2014
Detection and Prevention
John Wiley & Sons French Wine for Dummies 18456 9780764553547 2001
John Wiley & Sons From Assets to Profits: Competing for IP Value & 29821 9780470225387 2009
Return
John Wiley & Sons From Business Cards to Business Relationships: 49609 9781118364185 2012
Personal Branding and Profitable Networking
Made Easy; Second Edition
John Wiley & Sons From Business Strategy to IT Action: Right 58152 9780471491910 2004
Decisions for a Better Bottom Line
John Wiley & Sons From One to Many: Best Practices for Team and 56297 9781118549278 2013
Group Coaching
John Wiley & Sons From Worst to First: Behind the Scenes of 9117 9780471356523 1998
Continental's Remarkable Comeback
John Wiley & Sons Fundamentals of Corporate Finance 27257 9780471270560 2009
John Wiley & Sons Fundamentals of Menu Planning; Second Edition 13360 9780471369479 2001
John Wiley & Sons Future Ready: How to Master Business 41766 9780470747056 2010
Forecasting
John Wiley & Sons Future-Proofing Your Business: Real-Life 40666 9780470638972 2011
Strategies to Prepare Your Business for
Tomorrow; Today
John Wiley & Sons Game On: Energize Your Business with Social 40667 9780470936269 2011
Media Games
John Wiley & Sons Gen Y Now: Millennials and the Evolution of 63563 9781118899465 2014
Leadership; Second Edition
John Wiley & Sons Generation Blend: Managing Across the 24346 9780470193969 2008
Technology Age Gap
John Wiley & Sons Generational Selling Tactics that Work: Quick and 41668 9781118018385 2011
Dirty Secrets for Selling to Any Age Group
John Wiley & Sons Geo-Business: GIS in the Digital Organization 24458 9780471729983 2008
John Wiley & Sons George Washington's Leadership Lessons: What 16780 9780470088876 2007
the Father of Our Country Can Teach Us About
Effective Leadership and Character
John Wiley & Sons Getting Ahead: Three Steps to Take Your Career 44353 9780470915875 2011
to the Next Level
John Wiley & Sons Getting to VITO (the Very Important Top Officer): 12234 9780471675198 2005
10 Steps to VITO's Office
John Wiley & Sons Giving Back : Connecting You; Business; and 24347 9780470167533 2008
Community
John Wiley & Sons glob•ali•za´•tion: The Irrational Fear That 29713 9780470169636 2009
Someone in China Will Take Your Job
John Wiley & Sons Global Economy In Turbulent Times 82451 9781119059967 2015
John Wiley & Sons Global Future: The Next Challenge for Asian 12266 9780470821305 2004
Business
John Wiley & Sons Global Marketing Management; 5th Edition 34814 9780470381113 2010
John Wiley & Sons Global Meetings and Exhibitions 17167 9780471699408 2007
John Wiley & Sons Global Smarts: The Art of Communicating and 11232 9780471382461 2000
Deal Making Anywhere in the World
John Wiley & Sons Global Warming for Dummies 26047 9780470840986 2009
John Wiley & Sons Go Mobile: Location-Based Marketing; Apps; 45031 9781118167786 2012
Mobile Optimized Ad Campaigns; 2D Codes and
Other Mobile Strategies to Grow Your Business
John Wiley & Sons Gods at War: Shotgun Takeovers; Government by 40670 9780470919026 2009
Deal; and the Private Equity Implosion
John Wiley & Sons Gold Medal Strategies: Business Lessons From 40671 9780470928066 2011
America's Miracle Team
John Wiley & Sons GoldMine 6 For Dummies 11283 9780764508455 2003
John Wiley & Sons GoldMine For Dummies 1169 9780764506086 2000
John Wiley & Sons Good Idea. Now What?: How to Move Ideas to 45032 9781118163993 2012
Execution
John Wiley & Sons Good Works!: Marketing and Corporate Initiatives 49615 9781118206683 2012
That Build a Better World...and the Bottom Line
John Wiley & Sons Google AdWords For Dummies; 2nd Edition 33806 9780470455777 2009
John Wiley & Sons Google AdWords for Dummies; 3rd Edition 45033 9781118115619 2012
John Wiley & Sons Google Analytics 17030 9780470053850 2006
John Wiley & Sons Google Analytics 2.0 22748 9780470175019 2007
John Wiley & Sons Google Analytics; Third Edition 40672 9780470531280 2010
John Wiley & Sons Google Business Solutions All-in-One For 31944 9780470386873 2009
Dummies
John Wiley & Sons Google Speaks: Secrets of the World's Greatest 31878 9780470398548 2009
Billionaire Entrepreneurs; Sergey Brin and Larry
Page
John Wiley & Sons Google+ Marketing For Dummies 51152 9781118381403 2013
John Wiley & Sons Governance Reimagined: Organizational Design; 46119 9780470598788 2012
Risk; and Value Creation
John Wiley & Sons Governance; Risk Management; and Compliance: 43212 9781118024300 2011
It Can't Happen to Us: Avoiding Corporate
Disaster While Driving Success
John Wiley & Sons Grab More Market Share: How to Wrangle 44354 9781118130049 2011
Business Away from Lazy Competitors
John Wiley & Sons Great Business Teams: Cracking the Code for 25118 9780470122433 2008
Standout Performance
John Wiley & Sons Great Inventions that Changed the World 49616 9780470768174 2012
John Wiley & Sons Great People Decisions: Why They Matter So 20355 9780470037263 2007
Much; Why They are So Hard; and How You Can
Master Them
John Wiley & Sons Green Business Practices For Dummies 29659 9780470393390 2009
John Wiley & Sons Grow Globally: Opportunities for Your Middle- 44356 9781118030158 2011
Market Company Around the World
John Wiley & Sons Guerrilla Marketing for Dummies 27325 9780470289679 2008
John Wiley & Sons Guerrilla Marketing for Job Hunters 3.0: How to 41683 9781118019092 2011
Stand Out from the Crowd and Tap Into the
Hidden Job Market using Social Media and 999
other Tactics Today
John Wiley & Sons Guest Service in the Hospitality Industry 51153 9781118071809 2013
John Wiley & Sons Guide to Decision Making: Getting it More Right 49618 9781118185353 2012
than Wrong
John Wiley & Sons Guide to Project Management: Getting it Right 51154 9781118383704 2013
and Achieving Lasting Benefit; Second Edition
John Wiley & Sons Guitar Lessons: A Life's Journey Turning Passion 40676 9780470937877 2011
into Business
John Wiley & Sons Hacking Leadership: The 11 Gaps Every 62639 9781118817414 2014
Business Needs to Close and the Secrets to
Closing Them Quickly
John Wiley & Sons Handbook of Decision Analysis 52743 9781118173138 2013
John Wiley & Sons Handbook of International Human Resource 29466 9781405167406 2009
Management: Integrating People; Process; and
Context
John Wiley & Sons Handbook of Organizational Learning and 44359 9780470972649 2011
Knowledge Management; Second Edition
John Wiley & Sons Harvard Business School Confidential: Secrets of 33773 9780470822395 2009
Success
John Wiley & Sons Health Analytics: Gaining the Insights to 56306 9781118383049 2013
Transform Health Care
John Wiley & Sons Healthcare Analytics for Quality and Performance 58156 9781118519691 2013
Improvement
John Wiley & Sons Healthcare Fraud: Auditing and Detection Guide 23363 9780470127100 2008
John Wiley & Sons Heavy Hitter Sales Wisdom: Proven Sales 16781 9780470052310 2006
Warfare Strategies; Secrets of Persuasion; and
Common-Sense Tips for Success
John Wiley & Sons Heavy Hitter Selling: How Successful Salespeople 16782 9780471787006 2006
Use Language and Intuition to Persuade
Customers to Buy
John Wiley & Sons Hey; Whipple; Squeeze This: The Classic Guide 46131 9781118101339 2012
to Creating Great Ads; Fourth Edition
John Wiley & Sons High Performance Manufacturing: Global 3780 9780471388142 2001
Perspectives
John Wiley & Sons High Wire Act: Ted Rogers and the Empire That 29467 9780470152966 2008
Debt Built
John Wiley & Sons Hire With Your Head: Using Performance-Based 20356 9780470128350 2007
Hiring to Build Great Teams; Third Edition
John Wiley & Sons Hooked: How Leaders Connect; Engage and 56308 9781118637623 2013
Inspire with Storytelling
John Wiley & Sons Hospitality Employee Management and 18104 9780471745228 2007
Supervision: Concepts and Practical Applications;
1st Edition
John Wiley & Sons Hospitality Financial Accounting 13332 9780471270553 2005
John Wiley & Sons Hospitality Financial Management 17168 9780471692164 2007
John Wiley & Sons Hospitality Information Systems and E-Commerce 13388 9780471478492 2006
John Wiley & Sons Hospitality Law: Managing Legal Issues in the 45038 9781118085639 2012
Hospitality Industry; Fourth Edition
John Wiley & Sons Hospitality Law: Managing Legal Issues in the 13335 9780471464259 2006
Hospitality Industry; Second Edition
John Wiley & Sons Hospitality Management Accounting; Ninth Edition 13327 9780471687894 2007
John Wiley & Sons Hospitality Marketing Management; 4th Edition 13392 9780471476542 2006
John Wiley & Sons Hospitality Sales: A Marketing Approach 13393 9780471296799 2000
John Wiley & Sons Hospitality Strategic Management: Concepts and 13389 9780471478539 2005
Cases
John Wiley & Sons Hotel and Lodging Management: An Introduction; 13387 9780471474470 2006
Second Edition
John Wiley & Sons Hotel Front Office Management; Fifth Edition 40681 9780470637524 2011
John Wiley & Sons Hotel Front Office Management; Fourth Edition 13378 9780471687108 2007
John Wiley & Sons Hotel Management Operations; Fourth edition 13385 9780471470656 2007
John Wiley & Sons Housekeeping Management 13380 9780471251897 2000
John Wiley & Sons How Did I Get Here?: The Ascent of an Unlikely 40682 9780470631492 2010
CEO
John Wiley & Sons How NASA Builds Teams: Mission Critical Soft 33698 9780470456484 2009
Skills for Scientists; Engineers; and Project
Teams
John Wiley & Sons How to be a Presentation God: Build; Design; and 40684 9780470915844 2011
Deliver Presentations that Dominate!
John Wiley & Sons How to Be a Sales Superstar: Break All the Rules 29773 9780470300961 2009
and Succeed While Doing It
John Wiley & Sons How to Conduct Your Own Survey 4863 9780471012733 1994
John Wiley & Sons How to Deal with Difficult Customers: 10 Simple 16783 9780470045473 2007
Strategies for Selling to the Stubborn; Obnoxious;
and Belligerent
John Wiley & Sons How to Give a Pretty Good Presentation: A 36517 9780470597149 2010
Speaking Survival Guide for the Rest of Us
John Wiley & Sons How to Hire A-Players: Finding the Top People for 34824 9780470562246 2010
Your Team: Even If You Don't Have a Recruiting
Department
John Wiley & Sons How to Lead by The Book: Proverbs; Parables; 43219 9780470936283 2011
and Principles to Tackle Your Toughest Business
Challenges
John Wiley & Sons How to Manage a Successful Catering Business; 13321 9780471284208 1991
Second Edition
John Wiley & Sons How to Market to People Not Like You: Know It or 40685 9780470879009 2011
Blow It Rules for Reaching Diverse Customers
John Wiley & Sons How to Market; Advertise and Promote Your 25119 9780470258217 2008
Business or Service in Your Own Backyard
John Wiley & Sons How to Measure Anything: Finding the Value of 22751 9780470110126 2007
‘‘Intangibles’’ in Business
Intangibles in Business; Second Edition
Intangibles in Business; Third Edition
John Wiley & Sons How to Open and Run a Successful Restaurant; 13345 9780471698746 2006
3rd Edition
John Wiley & Sons How to Present: The Ultimate Guide to Presenting 51166 9781118476246 2013
Your Ideas and Influencing People Using
Techniques That Actually Work
John Wiley & Sons How to Sell without Being a JERK!: The Foolproof 24324 9780470224557 2008
Approach to the World's Second Oldest
Profession
John Wiley & Sons How: Why How We Do Anything Means 44362 9781118106372 2007
Everything; Expanded Edition
John Wiley & Sons How: Why How We Do Anything Means 20500 9780471751229 2007
Everything...in Business (and in Life)
John Wiley & Sons Human Capital Analytics: How to Harness the 51169 9781118466766 2013
Potential of Your Organization's Greatest Asset
John Wiley & Sons Human Resource Management for the Hospitality 13342 9780471289722 1990
Industry
John Wiley & Sons Human Resource Management in the Hospitality 13347 9780471110569 1996
Industry
John Wiley & Sons Human Resources Business Process 9102 9780787971632 2004
Outsourcing: Transforming How HR Gets Its Work
Done
John Wiley & Sons Human Resources in the 21st Century 9118 9780471434214 2003
John Wiley & Sons Human Resources Kit For Dummies 5329 9780764551314 1999
John Wiley & Sons Human Resources Kit for Dummies; 2nd Edition 17120 9780470049303 2007
John Wiley & Sons Human Resources Management in the Hospitality 24461 9780470084809 2009
Industry
John Wiley & Sons Humanise: Why Human-Centred Leadership is 80761 9780730316640 2015
the Key to the 21st Century
John Wiley & Sons I Am John Galt: Today's Heroic Innovators 43223 9781118013786 2011
Building the World and the Villainous Parasites
Destroying It
John Wiley & Sons I Didn't See it Coming: The Only Book You'll Ever 20357 9780470116456 2007
Need to Avoid Being Blindsided in Business
John Wiley & Sons If You Build It Will They Come?: Three Steps to 34830 9780470563632 2010
Test and Validate Any Market Opportunity
John Wiley & Sons Igniting Customer Connections: Fire Up Your 72792 9781118916704 2015
Company's Growth By Multiplying Customer
Experience & Engagement
John Wiley & Sons Images of the Multinational Firm 29489 9781405147002 2009
John Wiley & Sons Impact!: What Every Woman Needs to Know to 33699 9780470484395 2010
Go From Invisible to Invincible
John Wiley & Sons Implementing Beyond Budgeting: Unlocking the 29824 9780470405161 2009
Performance Potential
John Wiley & Sons Implementing Enterprise Risk Management: Case 72794 9781118691960 2015
Studies and Best Practices
John Wiley & Sons Implementing Juran's Road Map for Quality 2293 9780471296195 2000
Leadership: Benchmarks and results
John Wiley & Sons Implementing Six Sigma: Smarter Solutions Using 7256 9780471265726 2003
Statistical Methods; Second Edition
John Wiley & Sons Improv Yourself: Business Spontaneity at the 5382 9780471216384 2003
Speed of Thought
John Wiley & Sons Improving Production with Lean Thinking 14270 9780471754862 2006
John Wiley & Sons Inbound Marketing: Attract; Engage; and Delight 72797 9781118896655 2014
Customers Online
John Wiley & Sons Inbound Marketing: Get Found Using Google; 33700 9780470499313 2010
Social Media; and Blogs
John Wiley & Sons Indispensable: How to Become the Company 12770 9780471703082 2005
That Your Customers Can't Live Without
John Wiley & Sons Influence Without Authority; Second Edition 18412 9780471463306 2005
John Wiley & Sons Influencing Up 49631 9781118038451 2012
John Wiley & Sons Infographics: The Power of Visual Storytelling 49632 9781118314043 2012
John Wiley & Sons Information Overload: A System for Better 36528 9780470625743 2010
Managing Everyday Data
John Wiley & Sons Information Quality Applied: Best Practices for 33849 9780470134474 2009
Improving Business Information; Processes and
Systems
John Wiley & Sons Information Technology for Management; Second 2376 9780471389194 2001
Edition Update
John Wiley & Sons Information Technology for Management: 51172 9781118357040 2013
Advancing Sustainable; Profitable Business
Growth; 9th Edition
John Wiley & Sons Information; Technology; and Innovation : 46142 9781118155783 2012
Resources for Growth in a Connected World
John Wiley & Sons Information-Driven Business: How to Manage 36529 9780470625774 2010
Data and Information for Maximum Advantage
John Wiley & Sons Infrastructure Finance: The Business of 34836 9780470481783 2010
Infrastructure for a Sustainable Future
John Wiley & Sons Innovate or Perish: Managing the Enduring 16901 9780471779308 2007
Technology Company in the Global Market
John Wiley & Sons Innovate! How Great Companies Get Started in 34837 9780470560587 2010
Terrible Times
John Wiley & Sons Innovation Engine: Driving Execution for 52763 9781118355039 2013
Breakthrough Results
John Wiley & Sons Innovation in a Reinvented World: 10 Essential 44367 9781118027356 2012
Elements to Succeed in the New World of
Business
John Wiley & Sons Innovation is Everybody's Business: How to Make 40699 9780470891742 2011
Yourself Indispensable in Today's
Hypercompetitive World
John Wiley & Sons Innovative Corporate Performance Management: 40700 9780470627730 2011
Five Key Principles to Accelerate Results
John Wiley & Sons Innovative Intelligence: The Art and Practice of 40701 9780470677674 2011
Leading Sustainable Innovation in Your
Organization
John Wiley & Sons Innovative Team Selling: How to Leverage Your 52764 9781118502259 2013
Resources and Make Team Selling Work
John Wiley & Sons Inside the House of Money: Top Hedge Fund 29717 9780470379097 2009
Traders on Profiting in the Global Markets;
Revised and Updated
John Wiley & Sons Insight Selling: Surprising Research on What 63597 9781118875353 2014
Sales Winners Do Differently
John Wiley & Sons Inspired Marketing!: The Astonishing Fun New 24325 9780470183649 2008
Way to Create More Profits for Your Business by
Following Your Heart
John Wiley & Sons Inspired! Take Your Product Dream from Concept 40703 9780470638453 2011
to Shelf
John Wiley & Sons Integrated Business Processes with ERP Systems 45045 9780470478448 2012
John Wiley & Sons Intellectual Capital in Enterprise Success: 25138 9780470224793 2008
Strategy Revisted
John Wiley & Sons International and U.S. IPO Planning: A Business 29826 9780470390870 2009
Strategy Guide
John Wiley & Sons Internet World: Essential Business Tactics for the 757 9780471257226 1998
Net
John Wiley & Sons Introduction to Management in the Hospitality 40707 9780470399743 2012
Industry; Tenth Edition
John Wiley & Sons Introduction to Professional Foodservice 13366 9780471577461 1996
John Wiley & Sons Introduction to Travel and Tourism: An 13395 9780471288626 1989
International Approach
John Wiley & Sons Inventory Best Practices 9512 9780471676256 2004
John Wiley & Sons Inventory Best Practices; Second Edition 40710 9781118000748 2011
John Wiley & Sons Invisible Influence: The Power to Persuade 52771 9781118602256 2013
Anyone; Anytime; Anywhere
John Wiley & Sons iPad For Dummies 34740 9780470580271 2010
John Wiley & Sons iPhone For Dummies; 3rd Edition 33808 9780470536988 2009
John Wiley & Sons iProperty: Profiting from Ideas in an Age of Global 24350 9780470171790 2008
Innovation
John Wiley & Sons IT Portfolio Management Step-by-Step: Unlocking 16906 9780471649847 2005
the Business Value of Technology
John Wiley & Sons It Starts With Passion: Do What You Love and 56321 9781118512708 2013
Love What You Do
John Wiley & Sons Italian Wine For Dummies 18457 9780764553554 2001
John Wiley & Sons IT-Driven Business Models: Global Case Studies 40718 9780470610695 2011
in Transformation
John Wiley & Sons It's the Customer; Stupid!: 34 Wake-up Calls to 40719 9780470907399 2011
Help You Stay Client-Focused
John Wiley & Sons Japanization: What the World Can Learn from 63608 9781118780695 2014
Japan's Lost Decades
John Wiley & Sons Job Hunting For Dummies; 2nd Edition 5330 9780764551635 1999
John Wiley & Sons Job Searching with Social Media For Dummies 44371 9780470930724 2011
John Wiley & Sons Joe Wilson and the Creation of Xerox 18397 9780471998358 2006
John Wiley & Sons Judgment in Managerial Decision Making; 46776 9780470049457 2009
Seventh Edition
John Wiley & Sons Judgment in Managerial Decision Making; Sixth 11193 9780471684305 2006
Edition
John Wiley & Sons Just Enough: Tools for Creating Success in Your 9119 9780471458364 2004
Work and Life
John Wiley & Sons Keeping The Millennials: Why Companies Are 31892 9780470438510 2009
Losing Billions in Turnover to This Generation-and
What to Do About It
John Wiley & Sons Kellogg on Advertising and Media 24326 9780470119860 2008
John Wiley & Sons Kellogg on Integrated Marketing 5385 9780471204763 2003
John Wiley & Sons Kellogg on Technology & Innovation 5386 9780471235927 2003
John Wiley & Sons Key Performance Indicators (KPI): Developing; 16908 9780470095881 2007
Implementing; and Using Winning KPIs
John Wiley & Sons Key Performance Indicators (KPI): Developing; 82469 9781118925102 2015
Implementing; and Using Winning KPIs; Third
Edition
John Wiley & Sons Kick Ass Business & Marketing Secrets: How to 44374 9781118035085 2011
Blitz Your Competition
John Wiley & Sons Kick Your Own Ass: The Will; Skill; and Drill of 34851 9780470598849 2010
Selling More Than You Ever Thought Possible
John Wiley & Sons Killer Analytics: Top 20 Metrics Missing from your 58168 9781118631713 2013
Balance Sheet
John Wiley & Sons Knowledge Works: The Handbook of Practical 44375 9781119993629 2011
Ways to Identify and Solve Common
Organizational Problems for Better Performance
John Wiley & Sons Laddering: Unlocking the Potential of Consumer 56324 9781118566121 2013
Behavior
John Wiley & Sons Latino Talent: Effective Strategies To Recruit; 22755 9780470125236 2008
Retain And Develop Hispanic Professionals
John Wiley & Sons Launch: How to Quickly Propel Your Business 43239 9781118027233 2011
Beyond the Competition
John Wiley & Sons Lead 56326 9781118750797 2013
John Wiley & Sons Lead & Influence: Get More Ownership; 58170 9781118732885 2014
Commitment; and Achievement from Your Team
John Wiley & Sons Lead with Wisdom: How Wisdom Transforms 63613 9781118637463 2014
Good Leaders into Great Leaders
John Wiley & Sons Lead; Sell; or Get Out of the Way: The 7 Traits of 31893 9780470402184 2009
Great Sellers
John Wiley & Sons Leaders Ought to Know: 11 Ground Rules for 52777 9781118529263 2013
Common Sense Leadership
John Wiley & Sons Leadership by Choice: Increasing Influence and 49655 9781118293195 2012
Effectiveness Through Self-Management
John Wiley & Sons Leadership Isn't For Cowards: How to Drive 49656 9781118176832 2012
Performance by Challenging People and
Confronting Problems
John Wiley & Sons Leadership Solutions: The Pathway to Bridge the 22757 9780470840924 2007
Leadership Gap
John Wiley & Sons Leadership: The Inner Side of Greatness; A 9103 9780787959562 2002
Philosophy for Leaders
John Wiley & Sons Leading Apple With Steve Jobs: Management 49657 9781118379523 2012
Lessons From a Controversial Genius
John Wiley & Sons Leading on the Edge: Extraordinary Stories and 56327 9780730305491 2013
Leadership Insights from The World's Most
Extreme Workplace
John Wiley & Sons Leading the Epic Revolution: How CIOs Drive 52781 9781118340479 2013
Innovation and Create Value Across the
Enterprise
John Wiley & Sons Leading the Virtual Workforce : How Great 33788 9780470422809 2010
Leaders Transform Organizations in the 21st
Century
John Wiley & Sons Leading the Way: Three Truths from the Top 9120 9780471483014 2004
Companies for Leaders
John Wiley & Sons Leading With GRIT: Inspiring Action and 82474 9781118975220 2015
Accountability with Generosity; Respect; Integrity;
and Truth
John Wiley & Sons Leading with Safety 20394 9780471494256 2005
John Wiley & Sons Leading with Strategic Thinking: Four Ways 82475 9781118968154 2015
Effective Leaders Gain Insight; Drive Change; and
Get Results
John Wiley & Sons Lean Distribution: Applying Lean Manufacturing to 14005 9780471740759 2006
Distribution; Logistics; and Supply Chain
John Wiley & Sons Lean For Dummies 18097 9780470099315 2007
John Wiley & Sons Lean For Dummies; 2nd Edition 52783 9781118117569 2012
John Wiley & Sons Learning from Leaders in Asia: The Lessons of 35189 9780470825099 2010
Experience
John Wiley & Sons Left on Red: How to Ignite; Leverage; and Build 25120 9780470230237 2008
Visionary Organizations
John Wiley & Sons Leisure Travel: Making it a Growth Market...Again! 13401 9780471529521 1991
John Wiley & Sons Lessons in IT Transformation: Technology Expert 41686 9781118004470 2011
to Business Leader
John Wiley & Sons Let's Close a Deal: Turn Contacts Into Paying 52785 9781118521557 2013
Customers for Your Company; Product; Service
or Cause
John Wiley & Sons Liars and Outliers: Enabling the Trust that Society 63621 9781118143308 2012
Needs to Thrive
John Wiley & Sons Liberating Passion: How the World's Best Global 26082 9780470823132 2008
Leaders Produce Winning Results
John Wiley & Sons Life After the 30-Second Spot: Energize Your 13962 9780471718376 2005
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John Wiley & Sons Life Kerning: Creative Ways to Fine Tune Your 45064 9781118067826 2012
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John Wiley & Sons Lifehacker: The Guide to Working Smarter; 43242 9781118018378 2011
Faster; and Better; Third Edition
John Wiley & Sons Link Out: How to Turn Your Network into a Chain 51192 9781118380581 2013
of Lasting Connections
John Wiley & Sons LinkedIn For Dummies 27296 9780470281352 2008
John Wiley & Sons LinkedIn For Dummies; 2nd Edition 40727 9780470948545 2011
John Wiley & Sons Listen First!: Turning Social Media Conversations 40732 9780470935514 2011
Into Business Advantage
John Wiley & Sons Listening to the Future: Why It’s Everybody’s 29828 9780470413449 2009
Business
John Wiley & Sons Listening: The Forgotten Skill: A Self-Teaching 13953 9780471015871 1995
Guide; Second Edition
John Wiley & Sons Living for the Weekday: What Every Employee 34854 9780470599402 2010
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and Life
John Wiley & Sons Location Based Marketing for Dummies 44377 9781118022498 2011
John Wiley & Sons Love the Work; Hate the Job: Why America's Best 27277 9780471742050 2008
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John Wiley & Sons Love Your Job: The New Rules of Career 80746 9781118898062 2015
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John Wiley & Sons Low-Hanging Fruit: 77 Eye-Opening Ways to 63624 9781118857922 2014
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with Stressful Behavior and Eliminate Conflict
John Wiley & Sons Make It All About Them: Winning Sales 51200 9781118428375 2013
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John Wiley & Sons Make Up Your Mind: A Decision Making Guide to 45072 9781118172711 2012
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John Wiley & Sons Making Technology Investments Profitable: ROI 5389 9780471227335 2003
Road Map to Better Business Cases
John Wiley & Sons Making Technology Investments Profitable: ROI 41687 9780470194003 2011
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the Real Internet Superpower
John Wiley & Sons Management by Design: Applying Design 40743 9780470227510 2011
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John Wiley & Sons Management Communication; 3rd Edition 34856 9780470084458 2010
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John Wiley & Sons Managerial Economics; Eighth Edition 72834 9781118808948 2015
John Wiley & Sons Managing and Using Information Systems: A 51203 9780470343814 2010
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John Wiley & Sons Managing Business Ethics: Straight Talk About 18392 9780471755258 2007
How To Do It Right; Fourth Edition
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to Improve Leadership of Complex Initiatives
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John Wiley & Sons Managing Customer Relationships: A Strategic 11263 9780471485902 2004
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John Wiley & Sons Managing Customer Relationships: A Strategic 41647 9780470423479 2011
Framework; Second Edition
John Wiley & Sons Managing Hotels Effectively: Lessons from 13384 9780471289098 1991
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John Wiley & Sons Managing Uncertainty: Strategies for Surviving 49668 9781118103197 2012
and Thriving in Turbulent Times
John Wiley & Sons Managing Your Career For Dummies 5331 9780764552533 2000
John Wiley & Sons Managing Your Documentation Projects 9532 9780471590996 1994
John Wiley & Sons Market Your Way to Growth: 8 Ways to Win 51206 9781118496404 2013
John Wiley & Sons Marketing Analytics: Data-Driven Techniques with 58174 9781118373439 2014
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John Wiley & Sons Marketing Automation for Dummies 63635 9781118772225 2014
John Wiley & Sons Marketing by Menu; Third Edition 13369 9780471253303 1999
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John Wiley & Sons Marketing for Rainmakers: 52 Rules of 25121 9780470247532 2008
Engagement to Attract and Retain Customers for
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John Wiley & Sons Marketing Hospitality; Third Edition 13390 9780471348856 2002
John Wiley & Sons Marketing in the Age of Google: Your Online 34861 9780470537190 2010
Strategy is Your Business Strategy
John Wiley & Sons Marketing in the Age of Google: Your Online 46175 9781118231937 2012
Strategy is Your Business Strategy; Revised and
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John Wiley & Sons Marketing in the Participation Age: A Guide to 51207 9781118402306 2013
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John Wiley & Sons Marketing Insights from A to Z: 80 Concepts 12771 9780471268673 2003
Every Manager Needs to Know
John Wiley & Sons Marketing Lessons from the Grateful Dead: What 36518 9780470900529 2010
Every Business Can Learn from the Most Iconic
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John Wiley & Sons Marketing Management for the Hospitality 13391 9780471310129 1997
Industry: A Strategic Approach
John Wiley & Sons Marketing Plans for Services: A Complete Guide; 44384 9780470979099 2011
Third Edition
John Wiley & Sons Marketing to the Social Web: How Digital 20358 9780470124178 2007
Customer Communities Build Your Business
John Wiley & Sons Marketing To the Social Web: How Digital 29776 9780470410974 2009
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John Wiley & Sons Marketing Your Services: A Step-by-Step Guide 2926 9780471509486 1990
for Small Businesses and Professionals
John Wiley & Sons Master CEOs: Secrets of Australia's Leading 29479 9780731409846 2009
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Professionals
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to Make Knowledge Sharing Work
John Wiley & Sons Mastering Presentations: Be the Undisputed 51209 9781118484302 2013
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and Transforming Organizations
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and Win When the Stakes are High!
John Wiley & Sons Mastering the Complex Sale: How to Compete 34866 9780470533116 2010
and Win When the Stakes are High!; Second
Edition
John Wiley & Sons Mastering the World of Marketing: The Ultimate 41671 9780470888414 2011
Training Resource from the Biggest Names in
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John Wiley & Sons Mastering the World of Selling: The Ultimate 36519 9780470617861 2010
Training Resource from the Biggest Names in
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the Right Person Every Time
John Wiley & Sons Materials Management: An Executive's Supply 29829 9780470437575 2009
Chain Guide
John Wiley & Sons Mathematics and Statistics for Financial Risk 58177 9781118750292 2014
John Wiley & Sons Maximize Your Social: A One-Stop Guide to 58178 9781118651186 2013
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and Business Success
John Wiley & Sons Maximizing Corporate Value through Mergers and 52800 9781118108741 2013
Acquisitions: A Strategic Growth Guide
John Wiley & Sons Maximizing the Value of Consulting: A Guide for 82482 9781118923405 2015
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John Wiley & Sons Measure What Matters to Customers: Using Key 16915 9780471752943 2006
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John Wiley & Sons Measure What Matters: Online Tools For 40746 9780470920107 2011
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John Wiley & Sons Measuring Marketing: 110+ Key Metrics Every 52802 9781118153741 2013
Marketer Needs; Second Edition
John Wiley & Sons Meetings; Conventions; and Expositions: An 13333 9780471284390 1995
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John Wiley & Sons Megachange: The World in 2050 46180 9781118180440 2012
John Wiley & Sons Megaproject Management: Lessons on Risk and 58179 9781118115473 2013
Project Management from the Big Dig
John Wiley & Sons Menu Design: Merchandising and Marketing; 4th 13371 9780471289838 1991
Edition
John Wiley & Sons Menu: Pricing & Strategy; Fourth Edition 13362 9780471287476 1996
John Wiley & Sons Mergers & Acquisitions: An Insider's Guide to the 29830 9780470262108 2009
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Winning Team; Second Edition
John Wiley & Sons Mergers and Acquisitons: A Step-by-Step Legal 24352 9780470222744 2008
and Practical Guide
John Wiley & Sons Message Not Received: Why Business 82485 9781119017035 2015
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John Wiley & Sons MetaCapitalism: The e-Business Revolution and 2378 9780471393351 2000
the Design of the 21st-Century Companies and
Markets
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Business; Finance; and Management Science
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Relevant in the Post-Gates Era
John Wiley & Sons Microsoft Project 2002 For Dummies 6066 9780764516283 2002
John Wiley & Sons Middle Market Strategies: How Private 31928 9780470464571 2009
Companies Use the Markets to Create Value
John Wiley & Sons Midnight Lunch: The 4 Phases of Team 51213 9781118407868 2013
Collaboration Success from Thomas Edison's Lab
John Wiley & Sons Mindfulness At Work Essentials For Dummies 82488 9780730319498 2015
John Wiley & Sons Mindhacker: 60 Tips; Tricks; and Games to Take 44390 9781118007525 2011
Your Mind to the Next Level
John Wiley & Sons Mobile Advertising: Supercharge Your Brand in 24328 9780470185988 2008
the Exploding Wireless Market
John Wiley & Sons Mobile Marketing For Dummies 36497 9780470616680 2010
John Wiley & Sons Modern Methods for Quality Control and 3776 9780471299738 2002
Improvement; Second Edition
John Wiley & Sons Motivating Employees For Dummies 5332 9780764553271 2001
John Wiley & Sons Motivating the “What’s In It for Me?” Workforce: 20359 9780470124147 2007
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John Wiley & Sons Motivational Marketing: How to Effectively 20360 9780470116357 2007
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and Tell Their Friends Too!
John Wiley & Sons Move the World: Persuade Your Audience; 20361 9780470073186 2007
Change Minds; and Achieve Your Goals
John Wiley & Sons Moving the Needle: Get Clear; Get Free; and Get 72863 9781118944080 2015
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John Wiley & Sons Multi-Screen Marketing: The Seven Things You 63658 9781118899021 2014
Need to Know to Reach Your Customers across
TVs; Computers; Tablets; and Mobile Phones
John Wiley & Sons Naming Rights: Legacy Gifts and Corporate 24353 9780470230633 2008
Money
John Wiley & Sons Napoleon Hill's Golden Rules: The Lost Writings 29777 9780470411568 2009
John Wiley & Sons Negotiating For Dummies; 2nd Edition 17123 9780470045220 2007
John Wiley & Sons Negotiating Success: Tips and Tools for Building 58180 9781118688717 2014
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John Wiley & Sons Neuromarketing for Dummies 56345 9781118518588 2013
John Wiley & Sons Never by Chance: Aligning People and Strategy 34872 9780470561997 2010
Through Intentional Leadership
John Wiley & Sons Never Cold Call Again!: Achieve Sales Greatness 16788 9780471786795 2006
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John Wiley & Sons New Payment World: A Manager's Guide To 20410 9780470120545 2007
Creating An Efficient Payment Process
John Wiley & Sons New Product Development for Dummies 20543 9780470117705 2007
John Wiley & Sons Next Generation Business Handbook: New 9516 9780471669968 2004
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John Wiley & Sons Next Generation Manufacturing: Methods and 3781 9780471360063 2000
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John Wiley & Sons No Excuses: A Business Process Approach to 29831 9780470227534 2009
Managing Operational Risk
John Wiley & Sons No One Would Listen: A True Financial Thriller 40756 9780470919002 2010
John Wiley & Sons No Thanks; I'm Just Looking: Sales Techniques 45091 9781118153406 2012
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John Wiley & Sons None of Us is As Good As All of Us: How 33701 9780470499320 2009
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John Wiley & Sons Nutrition for Foodservice and Culinary 13344 9780471419778 2004
Professionals; Fifth Edition
John Wiley & Sons Nutrition for Foodservice Managers: Concepts; 13351 9780471129516 1998
Applications; and Management
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for Global Competitiveness
John Wiley & Sons On the Practice of Safety; Fourth Edition 52818 9781118478943 2013
John Wiley & Sons On Top of the Cloud: How CIOs Leverage New 45095 9781118065822 2012
Technologies to Drive Change and Build Value
Across the Enterprise
John Wiley & Sons Onboarding: How to Get Your New Employees Up 33702 9780470485811 2009
to Speed in Half the Time
John Wiley & Sons One Word That Will Change Your Life 51220 9781118542415 2013
John Wiley & Sons Online Community Management For Dummies 45097 9781118099179 2012
John Wiley & Sons Online Marketing Heroes: Interviews with 25 24417 9780470242049 2008
Successful Online Marketing Gurus
John Wiley & Sons Online Marketing: A User's Manual 44399 9780470973844 2011
John Wiley & Sons On-Premise Catering: Hotels; Convention & 13164 9780471389088 2001
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John Wiley & Sons On-Site Foodservice Management : A Best 13368 9780471345435 2003
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John Wiley & Sons Operational Excellence: Journey to Creating 80722 9781118618011 2015
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John Wiley & Sons Operational Risk Management: A Case Study 24354 9780470256985 2008
Approach to Effective Planning and Response
John Wiley & Sons Operational Risk Management: A Complete Guide 58183 9781118532454 2013
to a Successful Operational Risk Framework
John Wiley & Sons Optimal Learning 46191 9780470596692 2012
John Wiley & Sons Optimization Modeling with Spreadsheets; 44404 9780470928639 2011
Second Edition
John Wiley & Sons Optimize: How to Attract and Engage More 46192 9781118167779 2012
Customers by Integrating SEO; Social Media; and
Content Marketing
John Wiley & Sons Ordinary Greatness: It's Where You Least Expect 33789 9780470461723 2009
It...Everywhere
John Wiley & Sons Organizational Behavior; 11th Edition 34878 9780470294413 2010
John Wiley & Sons Organizational Consulting: How to Be an Effective 12431 9780471263784 2003
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John Wiley & Sons Out Think: How Innovative Leaders Drive 56352 9781118505229 2013
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John Wiley & Sons Outlaw: Fight for Your Customers and Sell 52825 9781118524060 2013
Without Fear
John Wiley & Sons Outsourcing For Dummies 25239 9780470226872 2008
John Wiley & Sons Outsourcing: A Guide to…Selecting the Correct 13990 9780471676263 2006
Business Unit…Negotiating the Contract…
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John Wiley & Sons Outsourcing: The Definitive View; Applications; 16789 9780471694816 2006
and Implications
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John Wiley & Sons Overload!: How Too Much Information is 41672 9780470879603 2011
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John Wiley & Sons Overworked and Overwhelmed: [The Mindfulness 72884 9781118910665 2014
Alternative]
John Wiley & Sons Own The Future: 50 Ways To Win From The 52828 9781118591703 2013
Boston Consulting Group
John Wiley & Sons Own Your Success: The Power to Choose 49701 9781118370162 2012
Greatness and Make Every Day Victorious
John Wiley & Sons Packaging Design: Successful Product Branding 17151 9780471720164 2006
from Concept to Shelf
John Wiley & Sons Packaging Design: Successful Product Branding 52829 9781118027066 2012
From Concept to Shelf; Second Edition
John Wiley & Sons Painless Performance Conversations: A Practical 52830 9781118533536 2013
Approach to Critical Day-to-Day Workplace
Discussions
John Wiley & Sons Painless Presentations: The Proven; Stress-Free 49702 9781118361771 2012
Way to Successful Public Speaking
John Wiley & Sons Painless Project Management: A Step-by-Step 20362 9780470117217 2007
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Projects
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John Wiley & Sons Patent Searching: Tools & Techniques 18063 9780471783794 2007
John Wiley & Sons Patents; Copyrights & Trademarks For Dummies; 25240 9780470339459 2008
2nd Edition
John Wiley & Sons Pay Attention!: How to Listen; Respond; and Profit 34882 9780470563557 2010
from Customer Feedback
John Wiley & Sons Pay for Results: Aligning Executive Compensation 31929 9780470183908 2008
with Business Performance
John Wiley & Sons People Buy You: The Real Secret to what Matters 34883 9780470599112 2010
Most in Business
John Wiley & Sons People Follow You: The Real Secret to What 45100 9781118094013 2012
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John Wiley & Sons People Love You: The Real Secret to Delivering 51228 9781118433249 2013
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John Wiley & Sons Perfect Pitch: The Art of Selling Ideas and 16790 9780471789765 2007
Winning New Business
John Wiley & Sons Performance Dashboards: Measuring; Monitoring; 18430 9780471724179 2006
and Managing Your Business
John Wiley & Sons Performance Dashboards: Measuring; Monitoring; 40767 9780470589830 2011
and Managing Your Business; Second Edition
John Wiley & Sons Performance Drivers: A Practical Guide to Using 11262 9780471986232 1999
the Balanced Scorecard
John Wiley & Sons Performance Management: Finding the Missing 22844 9780471576907 2004
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John Wiley & Sons Performance Management: Integrating Strategy 31930 9780470449981 2009
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John Wiley & Sons Performance Marketing with Google Analytics: 34884 9780470578315 2010
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John Wiley & Sons Performance: Creating the Performance-Driven 14019 9780471732723 2006
Organization
John Wiley & Sons Performance-Based Reporting: New Management 18431 9780471735434 2005
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John Wiley & Sons Performing Under Pressure: Gaining the Mental 34885 9780470737644 2010
Edge in Business and Sport
John Wiley & Sons Personal Branding for Dummies; 2nd Edition 63675 9781118915554 2014
John Wiley & Sons Perspectives on Strategy from the Boston 2928 9780471248330 1998
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John Wiley & Sons Pinfluence: The Complete Guide to Marketing 49707 9781118393772 2012
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John Wiley & Sons Pinterest for Dummies 46794 9781118328002 2012
John Wiley & Sons Pinterest Marketing for Dummies 49708 9781118383155 2012
John Wiley & Sons Pivot Points: Five Decisions Every Successful 63678 9781118894736 2014
Leader Must Make
John Wiley & Sons Playbook for Success: A Hall of Famer's Business 40774 9780470635520 2010
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John Wiley & Sons PMP Certification All-In-One Desk Reference For 44407 9780470087152 2011
Dummies
John Wiley & Sons PMP Certification All-in-One For Dummies; 2nd 58189 9781118540121 2013
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John Wiley & Sons PMP Practice Makes Perfect: Over 1;000 PMP 45106 9781118169766 2012
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John Wiley & Sons Poorly Made in China: An Insider's Account of the 40776 9780470928073 2011
China Production Game; Revised and Updated
John Wiley & Sons Poorly Made in China: An Insider's Account of the 31895 9780470405581 2009
Tactics Behind China's Production Game
John Wiley & Sons Post-Crisis Risk Management: Bracing for the 35190 9780470825372 2010
Next Perfect Storm
John Wiley & Sons Pow! Right Between the Eyes: Profiting from the 29778 9780470405505 2009
Power of Surprise
John Wiley & Sons Power Base Selling: Secrets of an Ivy League 6715 9780471327332 1999
Street Fighter
John Wiley & Sons Power of An Hour: Business and Life Mastery in 16791 9780471780939 2006
One Hour A Week
John Wiley & Sons Power Play: The Beginning of the Endgame in 2929 9780471438809 2001
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John Wiley & Sons Power Questions: Build Relationships; Win New 45108 9781118119631 2012
Business; and Influence Others
John Wiley & Sons Power Relationships: 26 Irrefutable Laws for 62679 9781118585689 2014
Building Extraordinary Relationships
John Wiley & Sons Power Stories: The 8 Stories You MUST Tell to 51236 9781118387511 2013
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John Wiley & Sons Practical Enterprise Risk Management: A 40778 9780470559857 2011
Business Process Approach
John Wiley & Sons Practical Negotiating: Tools; Tactics; & 17174 9780470134856 2007
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John Wiley & Sons Practicing Responsible Tourism: International 13399 9780471122364 1996
Case Studies in Tourism Planning; Policy; and
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John Wiley & Sons Practitioner's Guide for Statistics and Lean Six 33720 9780470114940 2010
Sigma for Process Improvements
John Wiley & Sons Predicting Market Success: New Ways to 16792 9780470040225 2006
Measure Customer Loyalty and Engage
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John Wiley & Sons Predicting Success: Evidence-Based Strategies to 72885 9781118985977 2015
Hire the Right People and Build the Best Team
John Wiley & Sons Predictive Analytics for Dummies 63687 9781118728963 2014
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John Wiley & Sons Predictive Business Analytics: Forward Looking 58190 9781118175569 2014
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John Wiley & Sons Prescription for Lasting Success: Leadership 49719 9781118241424 2012
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John Wiley & Sons Presentation Secrets: Do What You Never 44415 9781118034965 2011
Thought Possible with Your Presentations
John Wiley & Sons Presenting Service: The Ultimate Guide for the 13354 9780471475781 2007
Foodservice Professional; Second Edition
John Wiley & Sons Preventing and Detecting Employee Theft and 34889 9780470545713 2010
Embezzlement: A Practical Guide
John Wiley & Sons Pricing and Profitability Management: A Practical 41657 9780470825273 2011
Guide for Business Leaders
John Wiley & Sons Pricing with Confidence: 10 Ways to Stop Leaving 24329 9780470197578 2008
Money on the Table
John Wiley & Sons Principles of Food; Beverage; and Labor Cost 13326 9780471429920 2006
Controls; Eighth Edition
John Wiley & Sons Probabilities: The Little Numbers That Rule Our 80716 9781118898901 2015
Lives; Second Edition
John Wiley & Sons Professional Beverage Management 13319 9780471287377 1996
John Wiley & Sons Professional Blogging For Dummies 36404 9780470601792 2010
John Wiley & Sons Professional Dining Room Management; Second 13352 9780471289340 1988
Edition
John Wiley & Sons Professional Event Coordination 11285 9780471263050 2004
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Operations; Fifth Edition
John Wiley & Sons Professional Management of Housekeeping 13381 9780471268949 2005
Operations; Fourth Edition
John Wiley & Sons Professional Networking For Dummies 4829 9780764553462 2001
John Wiley & Sons Professional Practice 101: Business Strategies 17153 9780471683667 2006
and Case Studies in Architecture; Second Edition
John Wiley & Sons Professional Services Marketing: How the Best 52843 9781118604342 2013
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Development Success; 2nd Edition
John Wiley & Sons Profiles in Performance: Business Intelligence 33790 9780470408865 2010
Journeys and the Roadmap for Change
John Wiley & Sons Profiling The Fraudster: Removing the Mask to 72895 9781118871041 2015
Prevent and Detect Fraud
John Wiley & Sons Profit from the Peak: The End of Oil and the 24312 9780470127360 2008
Greatest Investment Event of the Century
John Wiley & Sons Program Management for Improved Business 40783 9780471783541 2007
Results
John Wiley & Sons Project Management Accounting: Budgeting; 43271 9780470952344 2011
Tracking; and Reporting Costs and Profitability;
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John Wiley & Sons Project Management Best Practices: Achieving 17154 9780471793687 2006
Global Excellence
John Wiley & Sons Project Management Essentials For Dummies 82521 9780730319542 2015
John Wiley & Sons Project Management for Dummies 8146 9780764552830 2001
John Wiley & Sons Project Management For Dummies; 2nd Edition 17128 9780470049235 2007
John Wiley & Sons Project Management Methodologies: Selecting; 5400 9780471221784 2003
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John Wiley & Sons Project Management Workbook and PMP/CAPM 32026 9780470278727 2009
Exam Study Guide; 10th Edition
John Wiley & Sons Project Management Workbook and PMP/CAPM 17155 9780471760764 2006
Exam Study Guide; Ninth Edition
John Wiley & Sons Project Management: A Managerial Approach; 44417 9780470533024 2012
Eighth Edition
John Wiley & Sons Project Management: A Managerial Approach; 18393 9780471715375 2006
Sixth Edition
John Wiley & Sons Project Management: A Systems Approach to 2380 9780471393429 2001
Planning; Scheduling and Controlling; Seventh
Edition
Planning; Scheduling; and Controlling; Eighth
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Planning; Scheduling; and Controlling; Tenth
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John Wiley & Sons Project Risk Management: Essential Methods for 58192 9781118482438 2013
Project Teams and Decision Makers
John Wiley & Sons Prove It before You Promote It: How to Take the 29779 9780470381182 2009
Guesswork Out of Marketing
John Wiley & Sons Public Relations For Dummies; 2nd Edition 17129 9780471772729 2006
John Wiley & Sons Pulse: The New Science of Harnessing Internet 41636 9780470932360 2011
Buzz to Track Threats and Opportunities
John Wiley & Sons Purchasing for Chefs: A Concise Guide 17170 9780471728986 2007
John Wiley & Sons Purchasing: Selection and Procurement for the 40785 9780470290460 2012
Hospitality Industry; Eighth Edition
John Wiley & Sons Purchasing: Selection and Procurement for the 13346 9780471460053 2005
Hospitality Industry; Sixth Edition
John Wiley & Sons QR Codes For Dummies; Portable Edition 56362 9781118337035 2012
John Wiley & Sons QR Codes Kill Kittens: How to Alienate 58194 9781118732755 2014
Customers; Dishearten Employees; and Drive
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John Wiley & Sons Quality Control for Dummies 17130 9780470069097 2007
John Wiley & Sons Quantity : Food Production; Planning; and 13353 9780471333470 2000
Management; Third Edition
John Wiley & Sons Quantity Food Sanitation; Fifth Edition 13357 9780471596608 1996
John Wiley & Sons Quest for Balance: The Human Element in 4874 9780471205715 2002
Performance Management Systems
John Wiley & Sons Questions That Get Results: Innovative Ideas 40786 9780470767849 2011
Managers Can Use to Improve Their Teams'
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John Wiley & Sons Radical Trust: How Today’s Great Leaders 22761 9780470128329 2007
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John Wiley & Sons Rainmaking Conversations: Influence; Persuade; 40790 9780470922231 2011
and Sell in Any Situation
John Wiley & Sons Reading Financial Reports For Dummies; 2nd 29666 9780470376287 2009
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John Wiley & Sons Reading Financial Reports For Dummies; 3rd 62687 9781118761939 2014
Edition
John Wiley & Sons Ready; Fire; Aim: Zero to $100 Million in No Time 29733 9780470182024 2008
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John Wiley & Sons Ready-to-Use Performance Appraisals: 16793 9780470047095 2007
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John Wiley & Sons Real Women; Real Leaders: Surviving and 82528 9781119061380 2015
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John Wiley & Sons Real World Project Management: Beyond 24330 9780470170793 2008
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Methodologies
John Wiley & Sons Real-Time Marketing & PR: How to Instantly 40792 9780470645956 2011
Engage Your Market; Connect with Customers;
and Create Products that Grow Your Business
Now
John Wiley & Sons Real-Time Marketing & PR: How to Instantly 45118 9781118155998 2012
Engage Your Market; Connect with Customers;
and Create Products that Grow Your Business
Now; Revised and Updated
John Wiley & Sons Rebuilding the Corporate Genome: Unlocking the 5401 9780471250760 2003
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John Wiley & Sons Reinventing Strategy: Using Strategic Learning to 3773 9780471061908 2002
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John Wiley & Sons Reinventing Talent Management: How to 33703 9780470452264 2009
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John Wiley & Sons Relationship Economics: Transform Your Most 40795 9780470289600 2008
Valuable Business Contacts Into Personal and
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John Wiley & Sons Relationship Economics: Transform Your Most 41653 9781118057124 2011
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John Wiley & Sons Resorts: Management and Operation 13383 9780471361886 2001
John Wiley & Sons Resorts: Management and Operation; Second 23431 9780471747222 2008
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John Wiley & Sons Restaurant Financial Basics 13330 9780471213796 2002
John Wiley & Sons Restaurant Law Basics 13336 9780471402725 2001
John Wiley & Sons Restaurant Management 13370 9780471284383 1993
John Wiley & Sons Restaurant Marketing for Owners and Managers 13394 9780471226277 2004
John Wiley & Sons Restaurant Newsletters That Pay Off 13359 9780471169123 1997
John Wiley & Sons Restaurant Planning; Design; and Construction: A 13349 9780471136989 1997
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John Wiley & Sons Restaurant Reality: A Manager's Guide 13355 9780471289388 1989
John Wiley & Sons Restaurant Service Basics 13341 9780471402411 2002
John Wiley & Sons Restoring Financial Stability: How to Repair a 31882 9780470499344 2009
Failed System
John Wiley & Sons Results Management: Effective People 35191 9780470824146 2010
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John Wiley & Sons Results Rule! Build a Culture That Blows the 16794 9780471782742 2006
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John Wiley & Sons Results That Last: Hardwiring Behaviors That Will 29862 9780471757290 2008
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John Wiley & Sons Retail Analytics: The Secret Weapon 45121 9781118099841 2012
John Wiley & Sons Retaining Your Foodservice Employees: 40 Ways 13343 9780471290629 1992
to Better Employee Relations
John Wiley & Sons Revenue Disruption: Game-Changing Sales and 46212 9781118299296 2012
Marketing Strategies to Accelerate Growth
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John Wiley & Sons RFID Applied 20486 9780471793656 2007
John Wiley & Sons Riding the Indian Tiger: Understanding India— 23348 9780470183274 2008
The World’s Fastest Growing Market
John Wiley & Sons Right-Time Experiences: Driving Revenue with 72908 9781118847350 2014
Mobile and Big Data
John Wiley & Sons Risk Management Applications in Pharmaceutical 49542 9780470552346 2013
and Biopharmaceutical Manufacturing
John Wiley & Sons Risk Management in Finance: Six Sigma and 31932 9780470413463 2009
Other Next Generation Techniques
John Wiley & Sons Risk Reduction Methods for Occupational Safety 46214 9780470881415 2012
and Health
John Wiley & Sons Robert's Rules of Innovation: A 10-Step Program 34919 9780470596999 2010
for Corporate Survival
John Wiley & Sons Rules To Break And Laws To Follow: How Your 24355 9780470227541 2008
Business Can Beat the Crisis of Short-Termism
John Wiley & Sons S.K.I.R.T.S in the Boardroom: A Woman's 29780 9780470383339 2008
Survival Guide to Success in Business & Life
John Wiley & Sons Sales 2.0: Improve Business Results Using 29781 9780470373750 2009
Innovative Sales Practices and Technology
John Wiley & Sons Sales Mastery: The Sales Book Your Competition 40800 9780470900192 2011
Doesn't Want You to Read
John Wiley & Sons Salesforce.com For Dummies 12208 9780764579219 2005
John Wiley & Sons Salesforce.com For Dummies; 2nd Edition 16983 9780470048931 2007
John Wiley & Sons Salesforce.com For Dummies; 3rd Edition 27300 9780470318126 2008
John Wiley & Sons Salesforce.com For Dummies; 4th Edition 40801 9780470590713 2011
John Wiley & Sons Salesforce.com for Dummies; 5th Edition 63709 9781118822142 2014
John Wiley & Sons Savory Sweets: From Ingredients to Plated 18105 9780471740582 2008
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John Wiley & Sons Say Anything to Anyone; Anywhere: 5 Keys To 52855 9781118420423 2013
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John Wiley & Sons Scenario Planning: A Field Guide to the Future 46217 9781118170151 2012
John Wiley & Sons Scientific Selling: Creating High Performance 46218 9781118167977 2012
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Testing
John Wiley & Sons Scorecard Best Practices: Design; 23364 9780470129463 2008
Implementation; and Evaluation
John Wiley & Sons Search Engine Optimization All-in-One For 45123 9781118024416 2011
Dummies; 2nd Edition
John Wiley & Sons Search Engine Optimization For Dummies; 5th 46807 9781118336854 2012
Edition
John Wiley & Sons Seeing the Elephant: Understanding Globalization 29738 9780470283851 2009
from Trunk to Tail
John Wiley & Sons Selfish; Scared and Stupid: Stop Fighting Human 72914 9780730312789 2015
Nature And Increase Your Performance;
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John Wiley & Sons Sell More With Sales Coaching: Practical 58199 9781118785935 2013
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John Wiley & Sons Selling is Everyone's Business: What it Takes to 16795 9780471776734 2006
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John Wiley & Sons Selling SUCKS: How to Stop Selling and Start 20363 9780470116258 2007
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John Wiley & Sons Selling the Intangible Company: How to Negotiate 29739 9780470261378 2009
and Capture the Value of a Growth Firm
John Wiley & Sons Selling the Sea: An Inside Look at the Cruise 18107 9780471749189 2008
Industry; Second Edition
John Wiley & Sons Selling Through Someone Else: How to Use Agile 51246 9781118496381 2013
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John Wiley & Sons Selling to the Government: What it Takes to 40806 9780470881330 2011
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John Wiley & Sons Selling with Noble Purpose: How to Drive 51247 9781118408094 2013
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John Wiley & Sons Serve to Be Great: Leadership Lessons from a 63716 9781118868461 2014
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John Wiley & Sons Service Design for Six Sigma: A Road Map for 20398 9780471682912 2005
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in a Changing World
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John Wiley & Sons Shockproof: How to Hardwire Your Business for 40809 9780470872543 2011
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and Simplicity to Get Results
John Wiley & Sons Simulation-Based Lean Six-Sigma and Design for 16837 9780471694908 2006
Six-Sigma
John Wiley & Sons Single Point of Failure: The Ten Essential Laws of 31933 9780470424964 2009
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John Wiley & Sons Six Sigma for Everyone 5404 9780471281566 2003
John Wiley & Sons Six Sigma for Growth: Driving Profitable Top-Line 26090 9780470821336 2005
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John Wiley & Sons Six Sigma Team Dynamics: The Elusive Key to 5405 9780471222774 2003
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John Wiley & Sons Six Sigma Workbook For Dummies 17131 9780470045190 2006
John Wiley & Sons Smart Calling: Eliminate the Fear; Failure; and 34922 9780470567029 2010
Rejection From Cold Calling
John Wiley & Sons Smart Calling: Eliminate the Fear; Failure; and 52861 9781118588710 2013
Rejection from Cold Calling; Second Edition
John Wiley & Sons Smart Green: How to Implement Sustainable 31897 9780470387795 2009
Business Practices in Any Industry - and Make
Money
John Wiley & Sons Smart Is Not Enough!: The South Pole Strategy 20365 9780470100103 2007
and Other Powerful Talent Management Secrets
John Wiley & Sons So You Want to Be a Chef?: Your Guide to 13339 9780471646914 2006
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John Wiley & Sons Social CRM For Dummies 51251 9781118242490 2013
John Wiley & Sons Social Engineering: The Art of Human Hacking 40813 9780470639535 2011
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Products That Change Customers' Lives
John Wiley & Sons Social Marketing to the Business Customer: 40814 9780470639337 2011
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Account Leads; and Build Client Relationships
John Wiley & Sons Social Media 101: Tactics and Tips to Develop 34923 9780470563410 2010
Your Business Online
John Wiley & Sons Social Media Engagement For Dummies 56372 9781118530191 2013
John Wiley & Sons Social Media Marketing All-in-One For Dummies 40815 9780470584682 2010
John Wiley & Sons Social Media Marketing All-in-One for Dummies; 49738 9781118215524 2013
2nd Edition
John Wiley & Sons Social Media Marketing eLearning Kit For 45128 9781118034705 2012
Dummies
John Wiley & Sons Social Media Marketing for Dummies; 2nd Edition 46223 9781118065143 2012
John Wiley & Sons Social Media Metrics for Dummies 46224 9781118027752 2012
John Wiley & Sons Social Media Metrics Secrets: Do What You 41634 9780470936276 2011
Never Thought Possible with Social Media Metrics
John Wiley & Sons Social Media Metrics: How to Measure and 34924 9780470583784 2010
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John Wiley & Sons Social Nation: How to Harness the Power of 36520 9780470599266 2010
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John Wiley & Sons Social Network Analysis in Telecommunications 41638 9780470647547 2011
John Wiley & Sons Social TV: How Marketers Can Reach and 46225 9781118167465 2012
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the Web; Social Media; and Mobile
John Wiley & Sons Socialnomics: How Social Media Transforms the 33704 9780470477236 2009
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Way We Live and Do Business; 2nd Edition
Way We Live and Do Business; Revised and
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John Wiley & Sons SOUP: A Recipe to Nourish Your Team and 43293 9780470487846 2010
Culture
John Wiley & Sons Special Events: Event Leadership for a New 13157 9780471450375 2005
World; Fourth Edition
John Wiley & Sons Speed@Work: How Velocity; Turbulence; Fast 18427 9780731404278 2006
Growth; Rapid Change and Strategic Agility Affect
Business and the Workplace
John Wiley & Sons Start at the End: How Companies Can Grow 51254 9781118376768 2012
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Plan
John Wiley & Sons Start with the Answer: And Other Wisdom for 31899 9780470450321 2009
Aspiring Leaders
John Wiley & Sons Starting an Online Business All-in-One for 31958 9780470431962 2009
Dummies; 2nd Edition
John Wiley & Sons Startup CEO: A Field Guide to Scaling Up Your 56377 9781118548363 2013
Business
John Wiley & Sons Statistical Analysis of Profile Monitoring 45132 9780470903223 2011
John Wiley & Sons Statistical Methods for Quality Improvement; 3rd 43294 9780470590744 2011
Edition
John Wiley & Sons Statistical Rules of Thumb 3648 9780471402275 2002
John Wiley & Sons Statistical Thinking: Improving Business 46228 9781118094778 2012
Performance; Second Edition
John Wiley & Sons Statistics For Dummies 6719 9780764554230 2003
John Wiley & Sons Stephen Roach on the Next Asia: Opportunities 40826 9780470646045 2009
and Challenges for a New Globalization
John Wiley & Sons Stoking Your Innovation Bonfire 40827 9780470621677 2010
John Wiley & Sons Stop Acting Like a Seller and Start Thinking Like a 18045 9780470068342 2007
Buyer: Improve Sales Effectiveness by Helping
Customers Buy
John Wiley & Sons Stop Complainers and Energy Drainers: How to 52870 9781118492963 2013
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John Wiley & Sons Stop Playing Safe: Rethink Risk. Unlock the 52871 9781118505588 2013
Power of Courage. Achieve Outstanding Success
John Wiley & Sons Stop Workplace Drama: Train Your Team to Have 40828 9780470885734 2011
No Excuses; No Complaints; and No Regrets
John Wiley & Sons Storyscaping: Stop Creating Ads; Start Creating 62696 9781118823286 2014
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John Wiley & Sons Straight to the Top: Becoming a World-Class CIO 16926 9780471744788 2006
John Wiley & Sons Straight to the Top: CIO Leadership in a Mobile; 52872 9781118390030 2013
Social; and Cloud-based World; Second Edition
John Wiley & Sons Strategic Benchmarking Reloaded with Six 18047 9780470069080 2007
Sigma: Improving Your Company's Performance
Using Global Best Practice
John Wiley & Sons Strategic Business Transformation: The 7 Deadly 44431 9780470632222 2011
Sins to Overcome
John Wiley & Sons Strategic Learning: How to Be Smarter Than Your 34929 9780470540695 2010
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John Wiley & Sons Strategic Planning For Dummies 17132 9780470037164 2007
John Wiley & Sons Strategic Project Management Made Simple: 29783 9780470411582 2009
Practical Tools for Leaders and Teams
John Wiley & Sons Strategic Project Portfolio Management: Enabling 33791 9780470481950 2010
a Productive Organization
John Wiley & Sons Strategic Six Sigma: Best Practices from the 4878 9780471232940 2002
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John Wiley & Sons Strategies to the Prediction; Mitigation and 49744 9781118140642 2012
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John Wiley & Sons Stressaholic: 5 Steps to Transform Your 62697 9781118766026 2014
Relationship with Stress
John Wiley & Sons Successful Time Management for Dummies 29670 9780470290347 2009
John Wiley & Sons SugarCRM for Dummies 29556 9780470384626 2009
John Wiley & Sons Super Competent: The Six Keys to Perform at 36521 9780470599150 2010
Your Productive Best
John Wiley & Sons Superpower!: How to Think; Act; and Perform with 49745 9781118277867 2012
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John Wiley & Sons Supervision in the Hospitality Industry; Seventh 45136 9781118071786 2012
Edition
John Wiley & Sons Supervision in the Hospitality Industry: Applied 13363 9780471657484 2007
Human Resources; Fifth Edition
John Wiley & Sons Supervision in the Hospitality Industry: Applied 17171 9780470099087 2007
Human Resources; Study Guide to Accompany;
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John Wiley & Sons Supply Chain as Strategic Asset: The Key to 40831 9780470874776 2011
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John Wiley & Sons Supply Chain Management Best Practices 16928 9780471781417 2007
John Wiley & Sons Supply Chain Management Best Practices; 34932 9780470531884 2010
Second Edition
John Wiley & Sons Supply Chain Management in the Retail Industry 13092 9780471723196 2006
John Wiley & Sons Supply Chain Management: A Global Perspective 44432 9780470141175 2012
John Wiley & Sons Supply Chain Metrics That Matter 72934 9781118858110 2015
John Wiley & Sons Supply Chain Performance and Evaluation 63739 9781848216679 2014
Models
John Wiley & Sons Supply Chain Transformation: Practical Roadmap 49746 9781118314449 2013
to Best Practice Results
John Wiley & Sons Supremely Successful Selling: Discovering the 49747 9781118162330 2012
Magic Ingredient
John Wiley & Sons Surviving and Thriving in Uncertainty: Creating 34933 9780470247884 2010
The Risk Intelligent Enterprise
John Wiley & Sons Surviving Your Serengeti: 7 Skills to Master 40832 9780470947807 2011
Business and Life
John Wiley & Sons Swim against the Current: Even a Dead Fish Can 29766 9780470422830 2008
Go with the Flow
John Wiley & Sons SwitchPoints: Culture Change on the Fast Track 27259 9780470283837 2008
for Business Success
John Wiley & Sons Take Their Breath Away: How Imaginative 31900 9780470443507 2009
Service Creates Devoted Customers
John Wiley & Sons Talk Less; Say More: 3 Habits to Influence Others 33705 9780470500866 2009
and Make Things Happen
John Wiley & Sons Tame the Primitive Brain: 28 Ways in 28 Days to 52883 9781118436981 2013
Manage the Most Impulsive Behaviors at Work
John Wiley & Sons Tame Your Terrible Office Tyrant: How to Manage 33706 9780470457641 2009
Childish Boss Behavior and Thrive in Your Job
John Wiley & Sons Taming The Big Data Tidal Wave: Finding 46238 9781118208786 2012
Opportunities in Huge Data Streams with
Advanced Analytics
John Wiley & Sons Teach Yourself VISUALLY Salesforce.com 56386 9781118551592 2013
John Wiley & Sons Technology at the Margins: How IT Meets the 40835 9780470639979 2011
Needs of Emerging Markets
John Wiley & Sons Ten Deadly Marketing Sins: Signs and Solutions 9121 9780471650225 2004
John Wiley & Sons Ten Types of Innovation: The Discipline of 51263 9781118504246 2013
Building Breakthroughs
John Wiley & Sons The 10X Rule: The Only Difference Between 41678 9780470627600 2011
Success and Failure
John Wiley & Sons The 12 Week Year: Get More Done in 12 Weeks 52886 9781118509234 2013
than Others Do in 12 Months
John Wiley & Sons The 7 Non-Negotiables of Winning: Tying Soft 56387 9781118571644 2013
Traits to Hard Results
John Wiley & Sons The Accidental Project Manager: Surviving the 9139 9780471410119 2001
Transition from Techie to Manager
John Wiley & Sons The Accidental Sales Manager: How to Take 41674 9780470941645 2011
Control and Lead Your Sales Team to Record
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John Wiley & Sons The Age of Responsibility: CSR 2.0 and the New 41675 9780470688571 2011
DNA of Business
John Wiley & Sons The AIG Story 51265 9781118345870 2013
John Wiley & Sons The Analytics Revolution: How to Improve Your 72950 9781118873670 2014
Business By Making Analytics Operational in The
Big Data Era
John Wiley & Sons The Art & Science of Technology Transfer 16930 9780471707271 2006
John Wiley & Sons The Art and Adventure of Leadership: 82548 9781119090311 2015
Understanding Failure; Resilience and Success
John Wiley & Sons The Art and Practice of Leadership Coaching: 50 18413 9780471705468 2005
Top Executive Coaches Reveal their Secrets
John Wiley & Sons The Art of Being Unreasonable: Lessons in 46244 9781118173213 2012
Unconventional Thinking
John Wiley & Sons The Art of Business Seduction: A 30-Day Plan to 34934 9780470596180 2010
Get Noticed; Get Promoted; and Get Ahead
John Wiley & Sons The Art of Data Analysis: How to Answer Almost 56388 9781118411315 2013
Any Question Using Basic Statistics
John Wiley & Sons The Art of Explanation: Making your Ideas; 49543 9781118374580 2013
Products; and Services Easier to Understand
John Wiley & Sons The Art of Product Design: Changing How Things 63749 9781118763346 2014
Get Made
John Wiley & Sons The Art of Selling to the Affluent: How to Attract; 43297 9780471703235 2005
Service; and Retain Wealthy Customers & Clients
for Life
John Wiley & Sons The Attitude of Leadership: Taking the Lead and 12402 9780471420248 2003
Keeping It
John Wiley & Sons The Awakening Course: The Secret to Solving All 40836 9780470888032 2011
Problems
John Wiley & Sons The B2B Social Media Book: Become a Marketing 45144 9781118167762 2012
Superstar by Generating Leads with Blogging;
LinkedIn; Twitter; Facebook; Email; and More
John Wiley & Sons The Bar & Beverage Book; Fourth Edition 17172 9780471647997 2007
John Wiley & Sons The Battle for Wall Street: Behind the Lines in the 29741 9780470222799 2009
Struggle that Pushed an Industry into Turmoil
John Wiley & Sons The Benevolent Dictator: Empower Your 44440 9781118003916 2011
Employees; Build Your Business; and Outwit the
Competition
John Wiley & Sons The Best Damn Management Book Ever: 9 Keys 45145 9781118032329 2012
to Creating Self-Motivated High Achievers
John Wiley & Sons The Big Data-Driven Business: How to Use Big 72951 9781118889800 2015
Data to Win Customers; Beat Competitors; and
Boost Profits
John Wiley & Sons The Bitcoin Big Bang: How Alternative Currencies 72952 9781118963661 2015
Are About to Change the World
John Wiley & Sons The Book of Yields: Accuracy in Food Costing 13328 9780471457855 2005
and Purchasing; Sixth Edition
John Wiley & Sons The Boston Consulting Group on Strategy 16797 9780471757221 2006
John Wiley & Sons The Brand Who Cried "Wolf": Deliver on Your 20366 9780470127124 2007
Company's Promise and Create Customers for
Life
John Wiley & Sons The Bullish Thinking Guide for Managers: How to 24316 9780470137697 2008
Save Your Advisors and Grow Your Bottom Line
John Wiley & Sons The Bully-Free Workplace: Stop the Jerks; 41676 9780470942208 2011
Weasels & Snakes From Killing Your
Organization
John Wiley & Sons The Business Analyst/Project Manager: A New 40837 9780470767443 2011
Partnership for Managing Complexity and
Uncertainty
John Wiley & Sons The Business Forecasting Deal: Exposing Bad 34935 9780470574430 2010
Practices; Providing Practical Solutions
John Wiley & Sons The Business Model Innovation Factory: How to 46246 9781118149560 2012
Stay Relevant When The World is Changing
John Wiley & Sons The Business of Value Investing: Six Essential 33681 9780470444481 2009
Elements to Buying Companies Like Warren
Buffett
John Wiley & Sons The Business-Oriented CIO: A Guide to Market- 27292 9780470278123 2008
Driven Management
John Wiley & Sons The Buying Brain: Secrets of Selling to the 34936 9780470601778 2010
Subconscious Mind
John Wiley & Sons The Capitalist Spirit: How Each and Every One of 34937 9780470407370 2010
Us Can Make A Giant Difference in Our Fast-
Changing World
John Wiley & Sons The Carpenter: A Story About the Greatest 63751 9780470888544 2014
Success Strategies of All
John Wiley & Sons The Celebrity Experience: Insider Secrets to 23349 9780470174012 2008
Delivering Red Carpet Customer Service
John Wiley & Sons The CEO; Strategy; and Shareholder Value: 40838 9780470596302 2010
Making the Choices That Maximize Company
Performance
John Wiley & Sons The Chief Information Officer's Body of 44315 9781118043257 2011
Knowledge: People; Process; and Technology
John Wiley & Sons The China Crisis: How China's Economic 52891 9781118470770 2013
Collapse Will Lead to a Global Depression
John Wiley & Sons The CIO Playbook: Strategies and Best Practices 49755 9781118347591 2012
for IT Leaders to Deliver Value
John Wiley & Sons The Collaborative Sale: Solution Selling in a 63753 9781118872420 2014
Buyer Driven World
John Wiley & Sons The Complete Guide to Food-service in Cultural 13358 9780471396888 2002
Institutions: Keys to Success in Restaurants;
Catering; and Special Events
John Wiley & Sons The Complete Guide to Knowledge Management: 40839 9780470881293 2011
A Strategic Plan to Leverage Your Company's
Intellectual Capital
John Wiley & Sons The Connectors: How the World's Most 33708 9780470488188 2009
Successful Businesspeople Build Relationships
and Win Clients for Life
John Wiley & Sons The Constant Contact Guide to Email Marketing 33709 9780470503416 2009
John Wiley & Sons The Cool Factor: Building Your Brand's Image 29784 9780470371961 2009
through Partnership Marketing
John Wiley & Sons The Cornell School of Hotel Administration on 41656 9780470554999 2011
Hospitality: Cutting Edge Thinking and Practice
John Wiley & Sons The Culture Engine: A Framework for Driving 72955 9781118947326 2014
Results; Inspiring Your Employees; and
Transforming Your Workplace
John Wiley & Sons The Data Asset: How Smart Companies Govern 33792 9780470462263 2009
Their Data for Business Success
John Wiley & Sons The Death of Capital: How Creative Policy Can 34938 9780470466506 2010
Restore Stability
John Wiley & Sons The Devil's Casino: Friendship; Betrayal; and the 34939 9780470540862 2010
High Stakes Games Played Inside Lehman
Brothers
John Wiley & Sons The Digital Handshake: Seven Proven Strategies 33710 9780470499276 2009
to Grow Your Business Using Social Media
John Wiley & Sons The Digital Innovation Playbook: Creating a 44442 9780470944707 2011
Transformative Customer Experience
John Wiley & Sons The Digital Marketer: Ten New Skills You Must 63755 9781118760833 2014
Learn to Stay Relevant and Customer-Centric
John Wiley & Sons The End of Business As Usual: Rewire the Way 45149 9781118077559 2012
You Work to Succeed in the Consumer
Revolution
John Wiley & Sons The End of Cheap China: Economic and Cultural 46252 9781118172063 2012
Trends that will Disrupt the World
John Wiley & Sons The End of Copycat China: The Rise of Creativity; 72957 9781118926765 2014
Innovation; and Individualism in Asia
John Wiley & Sons The End of Ethics and A Way Back: How To Fix A 52896 9781118550175 2013
Fundamentally Broken Global Financial System
John Wiley & Sons The End of Progress: How Modern Economics 44443 9780470829981 2011
Has Failed Us
John Wiley & Sons The Energy Bus: 10 Rules to Fuel Your Life; 16798 9780470100288 2007
Work; and Team with Positive Energy
John Wiley & Sons The Engagement Equation: Leadership Strategies 49757 9781118308356 2012
for an Inspired Workforce
John Wiley & Sons The Equation: Applying the 4 Indisputable 29785 9780470343807 2009
Components of Business Success
John Wiley & Sons The Ernst & Young Business Plan Guide; Third 26038 9780470112694 2007
Edition
John Wiley & Sons The Escape from Balance Sheet Recession and 80680 9781119028123 2015
the QE Trap: A Hazardous Road for the World
Economy
John Wiley & Sons The Executive's Guide to Enterprise Social Media 40842 9780470886021 2011
Strategy: How Social Networks Are Radically
Transforming Your Business
John Wiley & Sons The Experience: The 5 Principles of Disney 82550 9781119028659 2015
Service and Relationship Excellence
John Wiley & Sons The Facebook Guide to Small Business Marketing 49759 9780470875209 2013
John Wiley & Sons The Failure of Risk Management: Why It's Broken 31925 9780470387955 2009
and How to Fix It
John Wiley & Sons The Fast Forward MBA in Hiring: Finding and 5408 9780471242123 1998
Keeping the Best People
John Wiley & Sons The Fast Forward MBA in Project Management; 45150 9781118073773 2012
Fourth Edition
John Wiley & Sons The Fast Forward MBA in Project Management; 25117 9780470247891 2008
Third Edition
John Wiley & Sons The Fearless Fish Out of Water: How to Succeed 29786 9780470316689 2009
When You're the Only One Like You
John Wiley & Sons The Financial Crisis: 2007-2009 33668 9780470565162 2010
John Wiley & Sons The Findability Formula: The Easy; Non-Technical 29787 9780470420904 2009
Approach to Search Engine Marketing
John Wiley & Sons The Firefly Effect: Build Teams That Capture 31891 9780470438329 2009
Creativity and Catapult Results
John Wiley & Sons The Five-Minute Interview: A Job Hunter's Guide 4885 9780471250838 2002
to a Successful Interview; Third Edition
John Wiley & Sons The Flaw of Averages: Why We Underestimate 31877 9780471381976 2009
Risk In The Face Of Uncertainty
John Wiley & Sons The Four Kinds of Sales People: How and Why 20368 9780470127551 2007
They Excel- And How You Can Too
John Wiley & Sons The Four Lenses of Innovation: A Power Tool for 80679 9781118740248 2015
Creative Thinking
John Wiley & Sons The Fund Industry: How Your Money is Managed 51309 9780470634257 2011
John Wiley & Sons The Future of Human Resource Management: 64 16799 9780471677918 2005
Thought Leaders Explore the Critical HR Issues of
Today and Tomorrow
John Wiley & Sons The Game Changer: How to Use the Science of 63760 9780730307648 2014
Motivation With the Power of Game Design to
Shift Behaviour; Shape Culture and Make Clever
Happen
John Wiley & Sons The Gaming Industry: Introduction and 13375 9780471129271 1996
Perspectives
John Wiley & Sons The Gender Intelligent Retailer: Discover the 29488 9780470841020 2008
Connection Between Women Consumers and
Business Growth
John Wiley & Sons The Globalization of Chinese Companies: 44446 9780470828786 2011
Strategies For Conquering International Markets
John Wiley & Sons The Granularity of Growth: How To Identify The 24318 9780470270202 2008
Sources Of Growth And Drive Enduring Company
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John Wiley & Sons The Great Formula for Creating Maximum Profit 16800 9780471778233 2006
with Minimal Effort
John Wiley & Sons The Great Fragmentation: And Why the Future of 72960 9780730312680 2014
All Business is Small
John Wiley & Sons The Green to Gold Business Playbook: How to 40846 9780470590751 2011
Implement Sustainability Practices for Bottom-
Line Results in Every Business Function
John Wiley & Sons The Guide to Successful Destination Management 13163 9780471226253 2005
John Wiley & Sons The Guru Guide to Marketing: A Concise Guide to 5409 9780471213772 2003
the Best Ideas from Today's Top Marketers
John Wiley & Sons The Guru Guide: The Best Ideas of the Top 9511 9780471380542 1998
Management Thinkers
John Wiley & Sons The HACCP Food Safety Employee Manual 13364 9780471781820 2007
John Wiley & Sons The HACCP Food Safety Manual 13356 9780471056850 1995
John Wiley & Sons The Handbook of Infrastructure Investing 40847 9780470243671 2011
John Wiley & Sons The Hidden Power of Your Customers: 4 Keys to 43306 9781118018217 2011
Growing Your Business Through Existing
Customers
John Wiley & Sons The Hotel and Restaurant Business; Sixth Edition 13382 9780471285083 1994
John Wiley & Sons The House of Dimon: How JPMorgan's Jamie 66687 9780470924693 2009
Dimon Rose to the Top of the Financial World
John Wiley & Sons The Human Equity Advantage: Beyond Diversity 52899 9781118458402 2013
to Talent Optimization
John Wiley & Sons The Influence Game: 50 Insider Tactics from the 49765 9781118271599 2012
Washington D.C. Lobbying World that Will Get
You to Yes
John Wiley & Sons The Innovation Playbook: A Revolution in 40848 9780470637968 2011
Business Excellence
John Wiley & Sons The Innovator's Path: How Individuals; Teams; 56395 9781118537329 2013
and Organizations Can Make Innovation Part of
Business as Usual
John Wiley & Sons The Innovator's Toolkit: 50+ Techniques for 29788 9780470345351 2009
Predictable and Sustainable Organic Growth
John Wiley & Sons The Innovator's Toolkit: 50+ Techniques for 49766 9781118298107 2012
Predictable and Sustainable Organic Growth;
Second Edition
John Wiley & Sons The International Dictionary of Event 13158 9780471394532 2001
John Wiley & Sons The Internet Marketing Plan: The Complete Guide 2381 9780471355984 2000
to Instant Web Presence; Second Edition
John Wiley & Sons The Invisible Employee: Using Carrots to See the 34942 9780470560211 2010
Hidden Potential in Everyone; Second Edition
John Wiley & Sons The ISO 9000 Answer Book; Second Edition 2300 9780471355908 2000
John Wiley & Sons The IT Value Network: From IT Investment to 40849 9780470422793 2009
Stakeholder Value
John Wiley & Sons The Jericho Principle: How Companies Use 11307 9780471327721 2003
Strategic Collaboration to Find New Sources of
Value
John Wiley & Sons The John Deere Way: Performance that Endures 18414 9780471706441 2005
John Wiley & Sons The Leadership Contract: The Fine Print to 56396 9781118635575 2013
Becoming a Great Leader
John Wiley & Sons The Leading-Edge Manager's Guide to Success: 40850 9780470920435 2011
Strategies and Better Practices
John Wiley & Sons The Lean Enterprise: How Corporations Can 63767 9781118852170 2014
Innovate like Startups
John Wiley & Sons The Lean Entrepreneur: How Visionaries Create 49767 9781118295342 2013
Products; Innovate with New Ventures; and
Disrupt Markets
John Wiley & Sons The Lean Product Playbook: How to Innovate with 82554 9781118960875 2015
Minimum Viable Products and Rapid Customer
Feedback
John Wiley & Sons The Lean Six Sigma Guide to Doing More With 34944 9780470539576 2010
Less: Cut Costs; Reduce Waste; and Lower Your
Overhead
John Wiley & Sons The Leisure Economy: How Changing 23360 9780470840344 2007
Demographics; Economics; and Generational
Attitudes Will Reshape Our Lives and Our
Industries
John Wiley & Sons The Levity Effect: Why It Pays to Lighten Up 27266 9780470195888 2008
John Wiley & Sons The Little Black Book for Managers: How to 58209 9781118744239 2013
Maximize Your Key Management Moments of
Power
John Wiley & Sons The Little Book of Economics: How the Economy 51269 9781118391570 2013
Works in the Real World; Revised and Updated
John Wiley & Sons The Loudest Duck: Moving Beyond Diversity 58210 9780470485842 2010
While Embracing Differences to Achieve Success
at Work
John Wiley & Sons The Making of a Market Guru: Forbes Presents 34946 9780470285428 2010
25 Years of Ken Fisher
John Wiley & Sons The Management Bible 25127 9780471705451 2005
John Wiley & Sons The Management of Maintenance and 13379 9780471141051 1997
Engineering Systems in the Hospitality Industry;
Fourth Edition
John Wiley & Sons The Market Approach to Valuing Businesses; 14016 9780471696544 2005
Second Edition
John Wiley & Sons The Marketing Performance Blueprint: Strategies 63768 9781118883433 2014
and Technologies to Build and Measure Business
Success
John Wiley & Sons The Martian Principles for Successful Enterprise 17102 9780471789659 2006
Systems: 20 Lessons Learned from NASA's Mars
Exploration Rover Mission
John Wiley & Sons The Maverick and His Machine: Thomas Watson; 13950 9780471679257 2003
Sr. and the Making of IBM
John Wiley & Sons The Milkshake Moment: Overcoming Stupid 25122 9780470257463 2008
Systems; Pointless Policies and Muddled
Management to Realize Real Growth
John Wiley & Sons The Mission-Driven Venture: Business Solutions 80675 9781118336052 2015
to the World's Most Vexing Social Problems
John Wiley & Sons The Most Dangerous Business Book You'll Ever 40852 9780470888025 2011
Read
John Wiley & Sons The New CEO Corporate Leadership Manual 43308 9780470912874 2011
John Wiley & Sons The New Dynamic Project Management: Winning 8645 9780471254942 2001
Through the Competitive Advantage; Second
Edition
John Wiley & Sons The New Edge in Knowledge: How Knowledge 40854 9780470917398 2011
Management is Changing the Way we Do
Business
John Wiley & Sons The New Know : Innovation Powered by Analytics 33793 9780470461716 2009
John Wiley & Sons The New Leader's 100-Day Action Plan: How to 16804 9780471789772 2006
Take Charge; Build Your Team; and Get
Immediate Results
Immediate Results; Second Edition
Immediate Results; Third Edition
John Wiley & Sons The New One-Page Project Manager: 51273 9781118378373 2013
Communicate and Manage Any Project With A
Single Sheet of Paper
John Wiley & Sons The New Power Base Selling: Master the Politics; 46262 9781118206676 2012
Create Unexpected Value and Higher Margins;
and Outsmart the Competition
John Wiley & Sons The New Relationship Marketing: How to Build a 45158 9781118063064 2011
Large; Loyal; Profitable Network Using the Social
Web
John Wiley & Sons The New Rules of Management: How to 56398 9781118606261 2013
Revolutionise Productivity; Innovation and
Engagement by Implementing Projects That
Matter
John Wiley & Sons The New Rules of Marketing & PR: How to Use 56399 9781118488768 2013
Social Media; Online Video; Mobile Applications;
Blogs; News Releases; & Viral Marketing to
Reach Buyers Directly; Fourth Edition
John Wiley & Sons The New Rules of Marketing & PR: How to Use 44451 9781118026984 2011
Social Media; Online Video; Mobile Applications;
Blogs; News Releases; & Viral Marketing to
Reach Buyers Directly; Third Edition
John Wiley & Sons The New Rules of Marketing and PR: How to Use 20369 9780470113455 2007
News Releases; Blogs; Podcasting; Viral
Marketing & Online Media to Reach Buyers
Directly
News Releases; Blogs; Podcasting; Viral
Marketing and Online Media to Reach Buyers
Directly; Revised and Updated
Social Media; Blogs; News Releases; Online
Video; and Viral Marketing to Reach Buyers
Directly; Second Edition
John Wiley & Sons The New Rules of Sales and Service: How to Use 72964 9781118827857 2014
Agile Selling; Real-Time Customer Engagement;
Big Data; Content; and Storytelling to Grow Your
Business
John Wiley & Sons The New Standards: Methods for Linking 34950 9780470559895 2010
Business Performance and Executive Incentive
Pay
John Wiley & Sons The New Technology Elite: How Great 46263 9781118103135 2012
Companies Optimize Both Technology
Consumption and Production
John Wiley & Sons The New Wellness Revolution: How to Make a 18046 9780470106181 2007
Fortune in the Next Trillion Dollar Industry;
Second Edition
John Wiley & Sons The Next Leap in Productivity: What Top 29832 9780470398111 2009
Managers Really Need to Know About Information
Technology
John Wiley & Sons The Next Wave of Technologies: Opportunities 34952 9780470587508 2010
from Chaos
John Wiley & Sons The No Complaining Rule: Positive Ways to Deal 25123 9780470279496 2008
with Negativity at Work
John Wiley & Sons The Nordstrom Way to Customer Service 46265 9781118076675 2012
Excellence: The Handbook for Becoming the
'Nordstrom' of Your Industry; Second Edition
John Wiley & Sons The Now Habit at Work: Perform Optimally; 36522 9780470593462 2010
Maintain Focus; and Ignite Motivation in Yourself
and Others
John Wiley & Sons The NOW Revolution: 7 Shifts to Make Your 40856 9780470923276 2011
Business Faster; Smarter and More Social
John Wiley & Sons The Olympic Games Effect: How Sports 46266 9781118171684 2012
Marketing Builds Strong Brands; Revised and
Updated
John Wiley & Sons The One Hour Plan for Growth: How a Single 40857 9780470880968 2011
Sheet of Paper Can Take Your Business to the
Next Level
John Wiley & Sons The One Thing to Win at the Game of Business 49768 9781118305201 2012
John Wiley & Sons The One-Page Project Manager for Execution: 34953 9780470499337 2010
Drive Strategy & Solve Problems with a Single
Sheet of Paper
John Wiley & Sons The One-Page Project Manager: Communicate 16805 9780470052372 2007
and Manage Any Project With a Single Sheet of
Paper
John Wiley & Sons The Online Advertising Playbook: Proven 20370 9780470051054 2007
Strategies and Tested Tactics from The
Advertising Research Foundation
John Wiley & Sons The Open Innovation Revolution: Essentials; 34954 9780470604397 2010
Roadblocks; and Leadership Skills
John Wiley & Sons The Open Source Alternative: Understanding 24357 9780470194959 2008
Risks and Leveraging Opportunities
John Wiley & Sons The Optimism Advantage: 50 Simple Truths to 34955 9780470554753 2010
Transform Your Attitudes and Actions into Results
John Wiley & Sons The Options Doctor: Option Strategies for Every 20520 9780471777724 2007
Kind of Market
John Wiley & Sons The Orange Code: How ING Direct Succeeded by 29750 9780470287231 2009
Being a Rebel with a Cause
John Wiley & Sons The Other F Word: How Smart Leaders; Teams; 82557 9781119017660 2015
and Entrepreneurs Put Failure to Work
John Wiley & Sons The Panic of 1907: Lessons Learned from the 31881 9780470452585 2007
Market's Perfect Storm
John Wiley & Sons The Passion Conversation: Understanding; 56402 9781118533338 2013
Sparking; and Sustaining Word of Mouth
Marketing
John Wiley & Sons The PDMA Handbook of New Product 43309 9780471485247 2005
Development; Second Edition
John Wiley & Sons The Perfectionist's Handbook: Take Risks; Invite 44453 9780470923368 2011
Criticism; and Make the Most of Your Mistakes
John Wiley & Sons The Performance Power Grid: The Proven 16806 9780470051443 2007
Method to Create and Sustain Superior
John Wiley & Sons The Personal Efficiency Program: How to Get 22768 9780471463214 2004
Organized to Do More Work in Less Time; Third
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John Wiley & Sons The Portable MBA in Entrepreneurship; Fourth 33711 9780470481318 2010
Edition
John Wiley & Sons The Portable MBA in Finance and Accounting; 33712 9780470481301 2009
Fourth Edition
John Wiley & Sons The Portable MBA in Management; Second 4888 9780471204558 2002
Edition
John Wiley & Sons The Portable MBA; 5th Edition 34957 9780470481295 2010
John Wiley & Sons The Power in a Link: Open Doors; Close Deals; 45161 9781118134672 2012
and Change the Way You Do Business Using
LinkedIn
John Wiley & Sons The Power of Alignment: How Great Companies 11240 9780471177906 1997
Stay Centered and Accomplish Extraordinary
Things
John Wiley & Sons The Power of Consistency: Prosperity Mindset 52902 9781118486801 2013
Training for Sales and Business Professionals
John Wiley & Sons The Power of Feedback: 35 Principles for Turning 16807 9780471998204 2006
Feedback from Others into Personal and
Professional Change
John Wiley & Sons The Power of Nice: How to Negotiate so 80673 9781118969625 2015
Everyone Wins - Especially You!; Third Edition
John Wiley & Sons The Power of Positive Profit: How You Can 16808 9780470052341 2007
Improve ANY Bottom Line in Sales; Marketing;
and Management with MoneyMath
John Wiley & Sons The Power of Understanding People: The Key to 62714 9781118726839 2014
Strengthening Relationships; Increasing Sales;
and Enhancing Organizational Performance
John Wiley & Sons The Power of Unpopular: A Guide to Building 46267 9781118134665 2012
Your Brand for the Audience Who Will Love You
(and why no one else matters)
John Wiley & Sons The Power Presenter: Technique; Style; and 29798 9780470376485 2009
Strategy from America's Top Speaking Coach
John Wiley & Sons The Practical CIO: A Common Sense Guide for 34959 9780470531907 2010
Successful IT Leadership
John Wiley & Sons The Price is Wrong: Understanding What Makes a 24319 9780470139097 2008
Price Seem Fair and the True Cost of Unfair
Pricing
John Wiley & Sons The Primes: How Any Group Can Solve Any 46268 9781118173275 2012
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John Wiley & Sons The Procurement and Supply Manager's Desk 49771 9781118130094 2012
Reference; Second Edition
John Wiley & Sons The Professional Guide: Dynamics of Tour 13402 9780471283867 1993
Guiding
John Wiley & Sons The Professional Housekeeper; Fourth Edition 13386 9780471291930 1999
John Wiley & Sons The Professional Personal Chef: The Business of 20545 9780471752196 2008
Doing Business as a Personal Chef
John Wiley & Sons The Professional Services Firm Bible 12219 9780471660484 2004
John Wiley & Sons The Project Success Method: A Proven Approach 33713 9780470455838 2009
for Achieving Superior Project Performance in as
Little as 5 Days
John Wiley & Sons The Rational Project Manager: A Thinking Team's 12428 9780471721468 2005
Guide to Getting Work Done
John Wiley & Sons The Reactor Factor: How to Handle Difficult Work 33714 9780470490068 2010
Situations Without Going Nuclear
John Wiley & Sons The Relationship Edge in Business: Connecting 11186 9780471477129 2004
with Customers and Colleagues When It Counts
John Wiley & Sons The Relationship Edge: The Key To Strategic 16810 9780470068335 2007
Influence and Selling Success; Second Edition
John Wiley & Sons The Relationship Edge: The Key to Strategic 40858 9780470915479 2011
Influence and Selling Success; Third Edition
John Wiley & Sons The Remedy: Bringing Lean Thinking Out of the 34961 9780470556856 2010
Factory to Transform the Entire Organization
John Wiley & Sons The Restaurant: From Concept to Operation; 13372 9780471450283 2005
Fourth Edition
John Wiley & Sons The Retail Doctor's Guide to Growing Your 34963 9780470587171 2010
Business: A Step-by-Step Approach to Quickly
Diagnose; Treat; and Cure
John Wiley & Sons The Retail Revival: Reimagining Business for the 52904 9781118489673 2013
New Age of Consumerism
John Wiley & Sons The Retargeting Playbook: How to Turn Web- 63773 9781118832646 2014
Window Shoppers into Customers
John Wiley & Sons The Right Leader: Selecting Executives Who Fit 29792 9780470344507 2009
John Wiley & Sons The Rise and Fall of the U.S. Mortgage and Credit 31883 9780470477243 2009
Markets: A Comprehensive Analysis of the Market
Meltdown
John Wiley & Sons The Rise of the Platform Marketer: Performance 82561 9781119059721 2015
Marketing with Google; Facebook; and Twitter;
Plus the Latest High-Growth Digital Advertising
Platforms
John Wiley & Sons The Rise of the Project Workforce: Managing 22769 9780470124307 2007
People and Projects in a Flat World
John Wiley & Sons The Road To Luxury: The Evolution; Markets; and 80672 9780470830024 2015
Strategies of Luxury Brand Management
John Wiley & Sons The Rudolph Factor: Finding the Bright Lights that 33715 9780470451038 2009
Drive Innovation in Your Business
John Wiley & Sons The Sales Acceleration Formula: Using Data; 80671 9781119047070 2015
Technology; and Inbound Selling to go from $0 to
$100 Million
John Wiley & Sons The Science of Marketing: When to Tweet; What 52905 9781118138274 2013
to Post; How to Blog; and Other Proven
Strategies
John Wiley & Sons The Secret Language of Business: How to Read 24331 9780470222898 2008
Anyone in 3 Seconds or Less
John Wiley & Sons The Secrets of Power Selling: 101 Tips to Help 20536 9780470839423 2007
You Improve Your Sales Results
John Wiley & Sons The Selling Fox: A Field Guide for Dynamic Sales 4890 9780471061809 2002
Performance
John Wiley & Sons The Sentinel CEO: Perspectives on Security; 20413 9780470125410 2007
Risk; and Leadership in a Post-9/11 World
John Wiley & Sons The Shipping Point: The Rise Of China And The 35195 9780470824535 2011
Future Of Retail Supply Chain Management
John Wiley & Sons The Six Immutable Laws of Mobile Business 33733 9780471741466 2009
John Wiley & Sons The Six Sigma Revolution: How General Electric 2382 9780471388227 2001
and Others Turned Process Into Profits
John Wiley & Sons The Small Business Online Marketing Handbook: 62715 9781118615386 2013
Converting Online Conversations to Offline Sales
John Wiley & Sons The Social Media Bible: Tactics; Tools & 46271 9781118269749 2012
Strategies for Business Success; Third Edition
John Wiley & Sons The Social Media Bible: Tactics; Tools; and 40859 9780470623978 2010
Strategies for Business Success; Second Edition
John Wiley & Sons The Social Network Business Plan: 18 Strategies 31898 9780470419830 2009
That Will Create Great Wealth
John Wiley & Sons The Sports Event Management and Marketing 13166 9780471460077 2005
Playbook
John Wiley & Sons The Story of Purpose: The Path to Creating a 51278 9781118443699 2013
Brighter Brand; a Greater Company; and a
Lasting Legacy
John Wiley & Sons The Strategic Drucker: Growth Strategies and 43311 9780470824061 2010
Marketing Insights from the Works of Peter
Drucker
John Wiley & Sons The Strategic Treasurer: A Partnership for 33794 9780470407776 2009
Corporate Growth
John Wiley & Sons The Street-Smart Salesman: How Growing Up 49775 9781118313190 2012
Poor Helped Make Me Rich
John Wiley & Sons The Talent Advantage: How to Attract and Retain 33716 9780470450567 2009
the Best and the Brightest
John Wiley & Sons The Technology M&A Guidebook 2383 9780471360100 2001
John Wiley & Sons The Think Big Manifesto: Think You Can't Change 31901 9780470432372 2009
Your Life (and the World)? Think Again
John Wiley & Sons The Think Factory: Managing Today's Most 16933 9780470055199 2007
Precious Resource; People!
John Wiley & Sons The Top 10 Distinctions between Winners and 40861 9780470885864 2011
Whiners
John Wiley & Sons The Transformational CIO: Leadership and 40862 9780470647554 2011
Innovation Strategies for IT Executives in a
Rapidly Changing World
John Wiley & Sons The Travel Industry; Third Edition 13397 9780471287742 1997
John Wiley & Sons The Travels of a T-Shirt in the Global Economy: 29793 9780470287163 2009
An Economist Examines the Markets; Power; and
Politics of World Trade; Second Edition
John Wiley & Sons The Trusted Advisor Fieldbook: A Comprehensive 45162 9781118085646 2012
Toolkit for Leading with Trust
John Wiley & Sons The U.S.Technology Skills Gap: What Every 56406 9781118477991 2013
Technology Executive Must Know to Save
America's Future
John Wiley & Sons The Ultimate Book of Influence: 10 Tools of 56407 9781118641309 2013
Persuasion to Connect; Communicate; and Win in
Business
John Wiley & Sons The Ultimate Online Customer Service Guide: 40863 9780470637708 2011
How to Connect with Your Customers to Sell
More!
John Wiley & Sons The Ultimate Sales Managers' Guide 16811 9780471973188 2006
John Wiley & Sons The Unstoppables: Tapping Your Entrepreneurial 52909 9781118459492 2013
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John Wiley & Sons The Upside of Aging: How Long Life Is Changing 63779 9781118692035 2014
the World of Health; Work; Innovation; Policy and
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John Wiley & Sons The Value of Business Analytics: Identifying the 43314 9781118012390 2011
Path to Profitability
John Wiley & Sons The Visual Organization: Data Visualization; Big 63780 9781118794388 2014
Data; and the Quest for Better Decisions
John Wiley & Sons The Wallet Allocation Rule: Winning the Battle for 82564 9781119037316 2015
Share
John Wiley & Sons The Way You Do Anything is the Way You Do 62716 9781118714263 2014
Everything: The Why of Why Your Business Isn't
Making More Money
John Wiley & Sons The Wiley Guide to Project Control 23405 9780470226841 2007
John Wiley & Sons The Wiley Guide to Project Organization & Project 23406 9780470226834 2007
Management Competencies
John Wiley & Sons The Wiley Guide to Project Technology; Supply 23407 9780470226827 2007
Chain & Procurement Management
John Wiley & Sons The Wiley Guide to Project; Program and Portfolio 23408 9780470226858 2007
Management
John Wiley & Sons The Women of Berkshire Hathaway: Lessons 46275 9781118182628 2012
from Warren Buffett's Female CEOs and Directors
John Wiley & Sons The Work Revolution: Freedom and Excellence 46276 9781118172056 2012
for All
John Wiley & Sons The WorldatWork Handbook of Compensation; 20371 9780470085806 2007
Benefits & Total Rewards: A Comprehensive
Guide for HR Professionals
John Wiley & Sons The X-Factor: Getting Extraordinary Results from 2936 9780471443896 2001
Ordinary People
John Wiley & Sons There's a Customer Born Every Minute: P.T. 16812 9780471784623 2006
Barnum's Amazing 10 “Rings Of Power” For
Creating Fame; Fortune; and A Business Empire
Today— Guaranteed!
John Wiley & Sons There's Always a Way: How to Develop a Positive 34967 9780470558416 2010
Mindset and Succeed in Business and Life
John Wiley & Sons Think Before You Engage: 100 Questions to Ask 44459 9781118018811 2011
Before Starting a Social Media Marketing
Campaign
John Wiley & Sons Think Fast!: Accurate Decision-Making; Problem- 43317 9781118004630 2011
Solving; and Planning in Minutes a Day
John Wiley & Sons Think Smarter: Critical Thinking to Improve 63782 9781118729830 2014
Problem-Solving and Decision-Making Skills
John Wiley & Sons Think Two Products Ahead: Secrets the Big 16813 9780470055762 2007
Advertising Agencies Don't Want You to Know
and How to Use Them for Bigger Profits
John Wiley & Sons Thriving in the New Economy: Lessons from 34968 9780470557310 2010
Today's Top Business Minds
John Wiley & Sons Timeless Leadership: 18 Leadership Sutras from 49778 9780470824276 2012
the Bhagavad Gita
John Wiley & Sons TKO Management!: Ten Knockout Strategies for 29794 9780470171776 2008
Becoming the Manager Your People Deserve
John Wiley & Sons Tomorrow's World: A Look at the Demographic 52912 9780470824719 2013
and Socio-Economic Structure of the World in
2032
John Wiley & Sons Too Big to Ignore: The Business Case for Big 52913 9781118638170 2013
Data
John Wiley & Sons Tools for Project Management; Workshops and 44460 9783895783708 2011
Consulting: A Must-Have Compendium of
Essential Tools and Techniques
John Wiley & Sons Tough Cookies: Leadership Lessons from 100 45165 9781118000045 2011
Years of the Girl Scouts
John Wiley & Sons Tourism Development: Principles; Processes; and 13396 9780471284475 1996
Policies
John Wiley & Sons Tourism Planning: An Integrated and Sustainable 13400 9780471293927 1991
Development Approach
John Wiley & Sons Tourism: Principles; Practices; Philosophies; 13398 9780471450382 2006
Tenth Edition
John Wiley & Sons Toy Monster: The Big; Bad World of Mattel 29754 9780470371268 2009
John Wiley & Sons Trailblazers: How Top Business Leaders Are 36523 9780470593479 2010
Accelerating Results Through Inclusion and
Diversity
John Wiley & Sons Train Your Brain for Success: Read Smarter; 49779 9781118275191 2012
Remember More; and Break Your Own Records
John Wiley & Sons Training Camp: What the Best Do Better Than 31902 9780470462089 2009
Everyone Else
John Wiley & Sons Training for Dummies 12252 9780764559853 2005
John Wiley & Sons Transform Tomorrow: Awakening the Super 51281 9781118537367 2013
Saver In Pursuit of Retirement Readiness
John Wiley & Sons Transforming Business: Big Data; Mobility; and 51282 9781118519684 2013
Globalization
John Wiley & Sons Travel and Entertainment Best Practices 16935 9780470044827 2007
John Wiley & Sons Trillion Dollar Economists: How Economists and 80666 9781118781807 2014
Their Ideas have Transformed Business
John Wiley & Sons Trillions: Thriving in the Emerging Information 49780 9781118176078 2012
Ecology
John Wiley & Sons Trump 101: The Way to Success 16814 9780470047101 2007
John Wiley & Sons Trump Never Give Up: How I Turned My Biggest 24332 9780470190845 2008
Challenges into Success
John Wiley & Sons Trump University Marketing 101: How to Use the 16816 9780471916901 2006
Most Powerful Ideas in Marketing to Get More
Customers and Keep Them
John Wiley & Sons Trump-Style Negotiation: Powerful Strategies and 16819 9780470045862 2006
Tactics for Mastering Every Deal
John Wiley & Sons Trust Agents: Using the Web to Build Influence; 36513 9780470635490 2010
Improve Reputation; and Earn Trust; Revised and
Updated
John Wiley & Sons Tuned In: Uncover Extraordinary Opportunities 25126 9780470260364 2008
That Lead to Business Breakthroughs
John Wiley & Sons Twitter Marketing For Dummies 33826 9780470561720 2010
John Wiley & Sons Twitter Marketing For Dummies; 2nd Edition 40865 9780470930571 2011
John Wiley & Sons Twitter Power 2.0: How to Dominate Your Market 34973 9780470563366 2010
One Tweet at a Time
John Wiley & Sons Twitter Power 3.0: How to Dominate Your Market 82570 9781119021810 2015
One Tweet at a Time
John Wiley & Sons Twitter Power: How to Dominate Your Market One 29795 9780470458426 2009
Tweet at a Time
John Wiley & Sons Ultimate Performance: Measuring Human 20372 9780471741213 2007
Resources at Work
John Wiley & Sons Understanding Business Research 49782 9781118134269 2012
John Wiley & Sons Understanding Return on Investment 4892 9780471103721 1996
John Wiley & Sons Uniting the Virtual Workforce: Transforming 24360 9780470193952 2008
Leadership and Innovation in the Globally
Integrated Enterprise
John Wiley & Sons Unleashing Creativity And Innovation: Nine 58220 9781118768112 2014
Lessons From Nature For Enterprise Growth And
Career Success
John Wiley & Sons Unleashing Excellence: The Complete Guide to 33717 9780470503805 2010
Ultimate Customer Service; Second Edition;
Updated and Expanded
John Wiley & Sons Unleashing the Power of IT: Bringing People; 41688 9780470920428 2011
Business; and Technology Together
John Wiley & Sons Unleashing the Power of IT: Bringing People; 58221 9781118738566 2014
Business; and Technology Together; Second
Edition
John Wiley & Sons Unleashing Your Inner Leader: An Executive 80661 9781118855041 2015
Coach Tells All
John Wiley & Sons Unmarketing: Stop Marketing. Start Engaging 36524 9780470617878 2010
John Wiley & Sons UnMarketing: Stop Marketing. Start Engaging; 46279 9781118176283 2012
Revised and Updated
John Wiley & Sons UnSelling: The New Customer Experience 72974 9781118943007 2014
John Wiley & Sons Up Your Business!: 7 Steps to Fix; Build; or 20373 9780470068564 2007
Stretch Your Organization; Second Edition;
Revised and Expanded
John Wiley & Sons Upgrade Your Life: The Lifehacker Guide to 24406 9780470238363 2008
Working Smarter; Faster; Better; 2nd Edition
John Wiley & Sons Using Analytics to Detect Possible Fraud: Tools 56416 9781118585627 2013
and Techniques
John Wiley & Sons Using Excel for Business Analysis: A Guide to 46280 9781118132845 2012
Financial Modelling Fundamentals
John Wiley & Sons Using Investor Relations to Maximize Equity 11275 9780471678526 2005
Valuation
John Wiley & Sons Valuation: Measuring and Managing the Value of 2384 9780471361909 2000
Companies; Third Edition
John Wiley & Sons Value Nets: Breaking the Supply Chain to Unlock 7251 9780471360094 2000
Hidden Profits
John Wiley & Sons Value Optimization for Project and Performance 34977 9780470551141 2010
Management
John Wiley & Sons Value Proposition Design: How to Create 80658 9781118968055 2014
Products and Services Customers Want
John Wiley & Sons Value-Driven Project Management 33918 9780470500804 2009
John Wiley & Sons View from the Top: An Inside Look at How People 63799 9781118901106 2014
in Power See and Shape the World
John Wiley & Sons Virtual Teams: People Working Across 2385 9780471388258 2000
Boundaries with Technology; Second Edition
John Wiley & Sons Visual Leaders: New Tools for Visioning; 51290 9781118471654 2013
Management; & Organization Change
John Wiley & Sons Visual Selling: Capture the Eye and the Customer 20374 9780471793618 2007
Will Follow
John Wiley & Sons Visual Teams: Graphic Tools for Commitment; 44467 9781118077436 2011
Innovation; & High Performance
John Wiley & Sons Visualizing Project Management: A Model for 2386 9780471357605 2000
Business and Technical Success; Second Edition
John Wiley & Sons VNR's Encyclopedia of Hospitality and Tourism 13373 9780471293941 1993
John Wiley & Sons Walk Like a Giant; Sell Like a Madman: America's 27264 9780470372814 2008
#1 Salesman Shows You How to Sell Anything;
Second Edition
John Wiley & Sons Warren Buffett on Business: Principles from the 33683 9780470502303 2010
Sage of Omaha
John Wiley & Sons Warren Buffett SPEAKS: Wit and Wisdom from 26039 9780470152621 2007
the World's Greatest Investor; Completely
Revised and Updated
John Wiley & Sons Watch This; Listen Up; Click Here: Inside the 300 20375 9780470056431 2007
Billion Dollar Business Behind the Media You
Constantly Consume
John Wiley & Sons We: How to Increase Performance and Profits 40872 9780470767436 2011
through Full Engagement
John Wiley & Sons Web Marketing All-in-One Desk Reference For 31961 9780470413982 2009
Dummies
John Wiley & Sons Web Marketing All-in-One For Dummies; 2nd 46831 9781118243770 2012
Edition
John Wiley & Sons Web Marketing For Dummies 16989 9780470049822 2007
John Wiley & Sons Web Marketing for Dummies; 2nd Edition 29560 9780470371817 2009
John Wiley & Sons Web Marketing for Dummies; 3rd Edition 45171 9781118065167 2012
John Wiley & Sons Web Metrics: Proven Methods for Measuring Web 4896 9780471220725 2002
Site Success
John Wiley & Sons Welch: An American Icon 4897 9780471255222 2001
John Wiley & Sons What Is Your What? Discover The One Amazing 58223 9781118644041 2013
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John Wiley & Sons What It Takes: Seven Secrets of Success from 52924 9781118517727 2013
the World's Greatest Professional Firms
John Wiley & Sons What Works 49788 9781118391693 2012
John Wiley & Sons What's the Future of Business? Changing the 51295 9781118456538 2013
Way Businesses Create Experiences
John Wiley & Sons What's the Secret?: To Providing a World-Class 24333 9780470196120 2008
Customer Experience
John Wiley & Sons When Giants Fall: An Economic Roadmap for the 29759 9780470310434 2009
End of the American Era
John Wiley & Sons When Good Companies Do Bad Things: 11281 9780471323327 1999
Responsibility and Risk in an Age of Globalization
John Wiley & Sons Where Am I Wearing?: A Global Tour to the 29796 9780470376546 2009
Countries; Factories; and People that Make Our
Clothes
John Wiley & Sons Where Value Hides: A New Way to Uncover 16821 9780470009208 2007
Profitable Growth For Your Business
John Wiley & Sons White Wine for Dummies 18459 9780764550119 1997
John Wiley & Sons Whiteboard Selling: Empowering Sales Through 49790 9781118379769 2013
Visuals
John Wiley & Sons Who Killed Creativity?: ...And How Can We Get It 49791 9781118232521 2012
Back? Seven Essential Strategies to Make
Yourself; Your Team and Your Organisation More
Innovative
John Wiley & Sons Why Managing Sucks and How to Fix It: A 51296 9781118426364 2013
Results-Only Guide to Taking Control of Work;
Not People
John Wiley & Sons Why Most Things Fail: Evolution; Extinction and 20523 9780470089194 2005
Economics
John Wiley & Sons Why the Bottom Line Isn't: How to Build Value 8114 9780471445104 2003
Through People and Organization
John Wiley & Sons Win at Work!: The Everybody Wins Approach to 34988 9780470599174 2010
Confliction Resolution
John Wiley & Sons Win the Game of Googleopoly: Unlocking the 80650 9781119002581 2015
Secret Strategy of Search Engines
John Wiley & Sons Win with Advanced Business Analytics: Creating 46732 9781118370605 2013
Business Value from Your Data
John Wiley & Sons Win/Loss Reviews: A New Knowledge Model for 43326 9781118007419 2011
John Wiley & Sons Wine for Dummies 18460 9780764525445 2003
John Wiley & Sons Winning at Retail: Developing A Sustained Model 12249 9780471473572 2004
For Retail Success
John Wiley & Sons Winning Global Markets: How Businesses Invest 63494 9781118893814 2014
and Prosper in the World's High-Growth Cities
John Wiley & Sons Winning Strategies: Secrets to Clinching 35196 9780470824665 2010
Multimillion-Dollar Deals
John Wiley & Sons Winning the Chain Restaurant Game: Eight Key 13337 9780471305453 1994
Strategies
John Wiley & Sons WordPress For Dummies; 2nd Edition 29561 9780470402962 2009
John Wiley & Sons Work Like You're Showing Off: The Joy; Jazz; and 20376 9780470116265 2007
Kick of Being Better Tomorrow Than You Were
Today
John Wiley & Sons Work Makes Me Nervous: Overcome Anxiety and 40901 9780470588055 2010
Build the Confidence to Succeed
John Wiley & Sons Work Smarts: What CEOs Say You Need To 62743 9781118744673 2014
Know to Get Ahead
John Wiley & Sons Workforce Asset Management Book of 52941 9781118367575 2013
Knowledge
John Wiley & Sons Workforce Wake-Up Call: Your Workforce is 16823 9780471773481 2006
Changing; Are You?
John Wiley & Sons Workplace Conflict Resolution Essentials For 82577 9780730319450 2015
Dummies
John Wiley & Sons Workscripts: Perfect Phrases for High-Stakes 40902 9780470633243 2011
Conversations
John Wiley & Sons World Class Communication: How Great CEOs 49808 9781118230053 2012
Win with the Public; Shareholders; Employees;
and the Media
John Wiley & Sons World Wide Rave: Creating Triggers that Get 29797 9780470395004 2009
Millions of People to Spread Your Ideas and
Share Your Stories
John Wiley & Sons XBRL For Dummies 33831 9780470499795 2010
John Wiley & Sons You Can Kill an Idea; But You Can't Kill an 58228 9781118808382 2014
Opportunity: How to Discover New Sources of
Growth for Your Organization
John Wiley & Sons You Can Never Be Too Rich: Essential Investing 23424 9780470139783 2008
Advice You Cannot Afford to Overlook
John Wiley & Sons You Can't Lead With Your Feet On the Desk: 40903 9780470879610 2011
Building Relationships; Breaking Down Barriers;
and Delivering Profits
John Wiley & Sons You First: Inspire Your Team to Grow Up; Get 58229 9781118636701 2013
Along; and Get Stuff Done
John Wiley & Sons Young World Rising: How Youth; Technology and 34995 9780470417805 2010
Entrepreneurship are Changing the World from
the Bottom Up
John Wiley & Sons Your Best Just Got Better: Work Smarter; Think 45190 9781118121986 2012
Bigger; Make More
John Wiley & Sons Your First Leadership Job: How to Build Trust; 72983 9781118911952 2015
Motivate Your Team; and Get Things Done
John Wiley & Sons Your Google Game Plan for Success: Increasing 40904 9780470641644 2010
Your Web Presence with Google AdWords;
Analytics and Website Optimizer
John Wiley & Sons Your Gut Is Still Not Smarter Than Your Head: 20377 9780471979937 2007
How Disciplined; Fact-Based Marketing Can Drive
Extraordinary Growth and Profits
John Wiley & Sons Your Project Management Coach: Best Practices 46286 9781118144244 2012
for Managing Projects in the Real World
John Wiley & Sons Your Trajectory Code: How to Change Your 82579 9781119043232 2015
Decisions; Actions; and Direction to Become Part
of the Top 1% of High Achievers
John Wiley & Sons YouthNation: Building Remarkable Brands in a 82580 9781118981146 2015
Youth-Driven Culture
John Wiley & Sons You've Got To Be Kidding!: How to Keep Your 43330 9780470947517 2011
Job Without Losing Your Integrity
John Wiley & Sons Y-Size Your Business: How Gen Y Employees 33718 9780470505564 2010
Can Save You Money and Grow Your Business
John Wiley & Sons Z.E.R.O.: Zero Paid Media as the New Marketing 58231 9781118801154 2014
Model
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Agile to Survive the Business Jungle
John Wiley & Sons Zennovation: An East-West Approach to Business 46288 9781118153390 2012
Success
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John Wiley & Sons Accelerating International Growth 2978 9780471496595 2001
(UK)
John Wiley & Sons Achieving Business Success with GIS 24287 9780470727249 2008
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John Wiley & Sons Algorithmic Problem Solving 46059 9780470684535 2011
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John Wiley & Sons Alpha Leadership: Tools for Business Leaders 6689 9780470844830 2002
(UK) Who Want More from Life
John Wiley & Sons Austerity Business: 39 Tips for Doing More With 40908 9780470688724 2010
(UK) Less
John Wiley & Sons Bayesian Statistics and Marketing 13451 9780470863671 2005
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John Wiley & Sons Becoming a Better Boss: Why Good Management 58126 9781118645468 2013
(UK) is So Difficult
John Wiley & Sons Beyond Crisis: Achieving Renewal in a Turbulent 35202 9780470685778 2010
(UK) World
John Wiley & Sons Beyond The Call: Why Some of Your Team Go 49554 9781119962588 2013
(UK) the Extra Mile and Others Don't Show
John Wiley & Sons Big Data Revolution: What Farmers; Doctors and 80815 9781118943717 2015
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Big Data Patterns
John Wiley & Sons Big Data: Using SMART Big Data; Analytics and 80814 9781118965832 2015
(UK) Metrics To Make Better Decisions and Improve
Performance
John Wiley & Sons Body Language For Dummies; 3rd Edition 82393 9781119067399 2015
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John Wiley & Sons Brand Enigma: Decoding the Secrets of Your 29459 9780470779606 2008
(UK) Brand
John Wiley & Sons Brand Manners: How to Create the Self-Confident 12769 9780471496069 2001
(UK) Organisation to Live the Brand
John Wiley & Sons Brand Spirit: How Cause Related Marketing 2979 9780471499442 1999
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John Wiley & Sons Brand Valued: How Socially Valued Brands Hold 43170 9781119976677 2011
(UK) the Key to a Sustainable Future and Business
Success
John Wiley & Sons Breakthrough Zone: Harnessing Consumer 11242 9780470855393 2003
(UK) Creativity for Business Innovation
John Wiley & Sons BRICs and Beyond: Executive Lessons on 49561 9781119962694 2012
(UK) Emerging Markets
John Wiley & Sons Business Genius: A More Inspired Approach to 26071 9781841127903 2008
(UK) Business Growth
John Wiley & Sons Business NLP For Dummies 29506 9780470697573 2008
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John Wiley & Sons Business Planning and Control: Integrating 24303 9780470061770 2008
(UK) Accounting; Strategy and People
John Wiley & Sons Business Unit Strategy 2980 9780471971641 1997
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John Wiley & Sons Business Writing for Dummies 58130 9781118583647 2013
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John Wiley & Sons Business; The Universe & Everything: 9159 9781841125626 2003
(UK) Conversations with the World's Greatest
Management Thinkers
John Wiley & Sons Buying Business Services 3782 9780470843024 2002
(UK)
John Wiley & Sons Cadbury's Purple Reign: The Story Behind 27285 9780470725245 2008
(UK) Chocolate's Best-Loved Brand
John Wiley & Sons Career Paths: Charting Courses to Success for 33761 9781405177337 2009
(UK) Organizations and Their Employees
John Wiley & Sons Celebrity Sells 9126 9780470868508 2004

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John Wiley & Sons Change Lessons from the CEO: Real People; 58133 9781119943143 2013
(UK) Real Change
John Wiley & Sons Communication Skills For Dummies 51118 9781118401248 2013
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John Wiley & Sons Competence-Based Competition 2983 9780471943976 1994

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John Wiley & Sons Competitive Strategy Dynamics 8337 9780471899495 2002
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John Wiley & Sons Competitor Intelligence: Turning Analysis into 2984 9780471984078 1999
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John Wiley & Sons Connective Branding: Building Brand Equity in a 29460 9780470512401 2008
(UK) Demanding World
John Wiley & Sons Contemporary Strategy Analysis: Text and Cases; 46839 9780470747094 2010
(UK) Seventh Edition
John Wiley & Sons Copy; Copy; Copy: How to Do Smarter Marketing 72717 9781118964965 2015
(UK) by Using other People's Ideas
John Wiley & Sons Corporate Governance; Fifth Edition 44324 9780470972595 2011
(UK)
John Wiley & Sons Counselling Skills for Dummies 44999 9780470511909 2007
(UK)
John Wiley & Sons Countering Fraud for Competitive Advantage: The 52691 9781119994749 2013
(UK) Professional Approach to Reducing the Last
Great Hidden Cost
John Wiley & Sons Creative Strategy: Reconnecting Business and 33762 9781405180184 2010
(UK) Innovation
John Wiley & Sons Creativity Unlimited: Thinking Inside The Box For 29461 9780470770849 2008
(UK) Business Innovation
John Wiley & Sons Critical Marketing: Contemporary Issues in 26041 9780470512005 2008
(UK) Marketing
John Wiley & Sons Critical Thinking Skills for Dummies 82413 9781118924723 2015
(UK)
John Wiley & Sons Crowdsourcing for Dummies 52695 9781119940401 2013
(UK)
John Wiley & Sons Customer Intelligence: From Data to Dialogue 14029 9780470018583 2006
(UK)
John Wiley & Sons Data Mining and Statistics for Decision Making 40918 9780470688298 2011
(UK)
John Wiley & Sons Decoded: The Science Behind Why We Buy 52698 9781118345603 2013
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(UK) Manage Customer Experience and Corporate
Reputation
John Wiley & Sons Designing Workplace Mentoring Programs: An 33763 9781405179898 2009
(UK) Evidence-Based Approach
John Wiley & Sons Destination Z: The History of the Future 2986 9780471984627 1999
(UK)
John Wiley & Sons Developing Executive Talent: Best Practices From 18017 9780470033180 2006
(UK) Global Leaders
John Wiley & Sons Developing Women Leaders: A Guide for Men 33764 9781405183710 2009
(UK) and Women in Organizations
John Wiley & Sons Dialogue Mapping: Building Shared 14027 9780470017685 2006
(UK) Understanding of Wicked Problems
John Wiley & Sons Dialogue; Skill and Tacit Knowledge 14022 9780470019214 2006
(UK)
John Wiley & Sons Digital Marketing For Dummies 20461 9780470057933 2007
(UK)
John Wiley & Sons Diversity Management: Triple Loop Learning 2988 9780471964490 1996
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John Wiley & Sons Employee Engagement: Tools for Analysis; 33765 9781405179034 2009
(UK) Practice; and Competitive Advantage
John Wiley & Sons Employee Well-being Support: A Workplace 29499 9780470059005 2008
(UK) Resource
John Wiley & Sons Employer Brand Management: Practical Lessons 72741 9781118898529 2014
(UK) from the World's Leading Employers
John Wiley & Sons Enterprise in Action: A Guide To Entrepreneurship 52711 9781119945284 2013
(UK)
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(UK) Make or Break Your Corporate Strategy
John Wiley & Sons Fit Sigma: A Lean Approach to Building 40930 9780470666210 2011
(UK) Sustainable Quality Beyond Six Sigma
John Wiley & Sons Fixing Britain: The Business of Reshaping Our 43204 9780470977637 2011
(UK) Nation
John Wiley & Sons Forget Strategy. Get Results: Radical 63550 9781118808788 2014
(UK) Management Attitudes That Will Deliver
Outstanding Success
John Wiley & Sons Fraud Smart 46109 9780470682586 2012
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John Wiley & Sons Free Gift Inside!!: Forget the Customer; Develop 9162 9781841125466 2003
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John Wiley & Sons Frequently Asked Questions in Anti-Bribery and 46110 9781119971979 2012
(UK) Corruption
John Wiley & Sons From Products to Services: Insights and 26075 9780470026687 2008
(UK) Experience from Companies which have
Embraced the Service Economy
John Wiley & Sons Gamechangers: Are You Ready to Change the 72767 9781118956977 2015
(UK) World? Creating Innovative Strategies for
Business and Brands
John Wiley & Sons Global and Transnational Business: Strategy and 2990 9780471988199 2000
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John Wiley & Sons Global Information Society: A New Paradigm for 2991 9780471895077 2000
(UK) the 21st Century Corporation
John Wiley & Sons Global Logistics and Supply Chain Management 26068 9780470066348 2008
(UK)
John Wiley & Sons Green Supply Chains: An Action Manifesto 35204 9780470689417 2010
(UK)
John Wiley & Sons Grow the Core: How to Focus on your Core 52740 9781118484715 2013
(UK) Business for Brand Success
John Wiley & Sons Growth Champions: The Battle for Sustained 46121 9781119954132 2012
(UK) Innovation Leadership
John Wiley & Sons Handbook of Strategic Account Management: A 63576 9781118509081 2014
(UK) Comprehensive Resource
John Wiley & Sons How to Manage Project Opportunity and Risk: 46135 9780470686492 2011
(UK) Why Uncertainty Management can be a Much
Better Approach than Risk Management; 3rd
Edition
John Wiley & Sons How Women Mean Business: A Step by Step 40935 9780470688847 2010
(UK) Guide to Profiting from Gender Balanced
Business
John Wiley & Sons I Hate Presentations: Transform the Way You 26079 9781841128092 2008
(UK) Present with a Fresh and Powerful Approach
John Wiley & Sons Inbound Marketing and SEO: Insights from the 51248 9781118551554 2013
(UK) Moz Blog
John Wiley & Sons Industrial Statistics with Minitab 49630 9780470972755 2012
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John Wiley & Sons Innovation Leaders: How Senior Executives 26080 9780470515242 2008
(UK) Stimulate; Steer and Sustain Innovation
John Wiley & Sons Inside Information: Making Sense of Marketing 2993 9780471495437 2001
(UK) Data
John Wiley & Sons Inside the Patent Factory: The Essential 26081 9780470516409 2008
(UK) Reference for Effective and Efficient Management
of Patent Creation
John Wiley & Sons International Marketing Research; Second Edition 2994 9780471983224 2000
(UK)
John Wiley & Sons John Adair's 100 Greatest Ideas for Brilliant 43235 9780857081773 2011
(UK) Communication
John Wiley & Sons John Adair's 100 Greatest Ideas for Effective 6712 9781841121406 2002
(UK) Leadership and Management
John Wiley & Sons John Adair's 100 Greatest Ideas for Smart 43236 9780857081759 2011
(UK) Decision Making
John Wiley & Sons Key Account Management: The Definitive Guide; 40943 9780470974155 2011
(UK) Third Edition
John Wiley & Sons Key Performance Indicators For Dummies 82470 9781118913239 2015
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John Wiley & Sons Leadership Lessons from the Ancient World: How 22722 9780470027097 2006
(UK) Learning from the Past Can Win You the Future
John Wiley & Sons Leading Corporate Turnaround: How Leaders Fix 14025 9780470025598 2006
(UK) Troubled Companies
John Wiley & Sons Leading Teams: Tools and Techniques for 52780 9781118392096 2013
(UK) Successful Team Leadership from the Sports
World
John Wiley & Sons Lean Six Sigma for Dummies 31886 9780470756263 2009
(UK)
John Wiley & Sons Lean Six Sigma For Dummies; 2nd Edition 51190 9781119953708 2012
(UK)
John Wiley & Sons Liquid Leadership 33774 9781906465438 2009

(UK)
John Wiley & Sons Logos and No Gos: How to Understand and Get 18013 9780470060377 2006
(UK) the Most from Your Brand IP
John Wiley & Sons Made to Serve: How Manufacturers Can Compete 52791 9781118585313 2013
(UK) Through Servitization and Product Service
Systems
John Wiley & Sons Make Your People before You Make Your 72832 9781118899588 2014
(UK) Products: Using Talent Management to Achieve
Competitive Advantage in Global Organizations
John Wiley & Sons Making Difficult Decisions: How to be Decisive 26084 9781841127422 2008
(UK) and Get the Business Done
John Wiley & Sons Making Telecoms Work: From Technical 46172 9781119976417 2012
(UK) Innovation to Commercial Success
John Wiley & Sons Making the Invisible Visible: How Companies Win 2995 9780471496090 2001
(UK) with the Right Information; People and IT
John Wiley & Sons Managing Creative People: Lessons in 26085 9780470726457 2008
(UK) Leadership for the Ideas Economy
John Wiley & Sons Managing Customers Profitably 29474 9780470060636 2008
(UK)
John Wiley & Sons Managing Innovation; Design and Creativity; 26086 9780470510667 2008
(UK) Second Edition
John Wiley & Sons Managing Knowledge: Building Blocks for 2999 9780471997689 2000
(UK) Success
John Wiley & Sons Managing the Matrix: The Secret to Surviving and 63631 9781118765371 2014
(UK) Thriving in Your Organization
John Wiley & Sons Marketing and Finance: Creating Shareholder 52796 9781119953388 2013
(UK) Value; Second Edition
John Wiley & Sons Marketing Genius 14021 9781841126814 2006

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John Wiley & Sons Marketing Planning by Design: Systematic 29478 9780470721674 2008
(UK) Planning for Successful Marketing Strategy
John Wiley & Sons Marketing Plans: How to Prepare Them; How to 40947 9780470669976 2011
(UK) Use Them; Seventh Edition
John Wiley & Sons Marketing Strategies for the New Economy 3000 9780471492115 2001
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John Wiley & Sons Marketing the Professional Services Firm: 18374 9780470011737 2005
(UK) Applying the Principles and the Science of
Marketing to the Professions
John Wiley & Sons Markets for Managers: A Managerial Economics 72837 9781118867969 2014
(UK) Primer
John Wiley & Sons Mind Mapping For Dummies 46182 9781119969150 2012
(UK)
John Wiley & Sons Mindfulness at Work for Dummies 63646 9781118727997 2014
(UK)
John Wiley & Sons Modern Analysis of Customer Surveys: With 46186 9780470971284 2012
(UK) Applications using R
John Wiley & Sons m-Profits: Making Money from 3G Services 6061 9780470847756 2002
(UK)
John Wiley & Sons Network Advantage: How to Unlock Value from 63662 9781118561454 2014
(UK) Your Alliances and Partnerships
John Wiley & Sons Neuro-linguistic Programming for Dummies; 2nd 46790 9780470665435 2010
(UK) Edition
John Wiley & Sons New Consumer Marketing: Managing a Living 12774 9780470844823 2003
(UK) Demand System
John Wiley & Sons Numeracy Tests For Dummies 46189 9781119953180 2012
(UK)
John Wiley & Sons Nuts; Bolts and Magnetrons: A Practical Guide for 18375 9780471853251 2000
(UK) Industrial Marketers
John Wiley & Sons Organisational Behaviour for Dummies 46193 9781119977919 2012
(UK)
John Wiley & Sons Organization: Contemporary Principles and 82503 9781119951834 2015
(UK) Practice; 2nd Edition
John Wiley & Sons Organization's Don't Tweet; People Do: A 46194 9781119950554 2012
(UK) Manager's Guide to the Social Web
John Wiley & Sons Out of the Ashes: Tools for Recovering Corporate 24297 9780470518687 2008
(UK) Health
John Wiley & Sons Ownership and Value Creation: Strategic 3001 9780471632191 2001
(UK) Corporate Governance in the New Economy
John Wiley & Sons Passing the PRINCE2 Exams for Dummies 51224 9781118349656 2013
(UK)
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(UK) Managers; Third Edition
John Wiley & Sons Polar Bear Pirates and Their Quest to Engage the 40956 9780857081278 2011
(UK) Sleepwalkers: Motivate Everyday People to
Deliver Extraordinary Results
John Wiley & Sons Pop Up Business For Dummies 51234 9781118443491 2012
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(UK) Message Effectively
John Wiley & Sons Preventing Stress in Organizations: How to 41652 9780470665527 2011
(UK) Develop Positive Managers
John Wiley & Sons PRINCE2 For Dummies; Second Edition 49720 9780470710258 2010
(UK)
John Wiley & Sons PRINCE2 Study Guide 46800 9781119970781 2012
(UK)
John Wiley & Sons Project Management Checklists for Dummies 80715 9781118931431 2014
(UK)
John Wiley & Sons Project Management for Dummies: UK; Second 80714 9781119025733 2015
(UK) Edition
John Wiley & Sons Project Management Leadership: Building 63692 9781118674017 2013
(UK) Creative Teams; Second Edition
John Wiley & Sons Project Risk Management Guidelines: Managing 29481 9780470022818 2005
(UK) Risk in Large Projects and Complex
Procurements
John Wiley & Sons Re-energizing the Corporation: How Leaders 26088 9780470519219 2008
(UK) Make Change Happen
John Wiley & Sons Reinspiring the Corporation: The Seven Seminal 3004 9780471863700 2000
(UK) Paths to Corporate Greatness
John Wiley & Sons Reinventing Management: Smarter Choices for 35206 9780470750117 2010
(UK) Getting Your Work Done
John Wiley & Sons Relational Coaching: Journeys Towards 24298 9780470724286 2008
(UK) Mastering One-To-One Learning
John Wiley & Sons Reshaping Retail: Why Technology is 56368 9781118656662 2013
(UK) Transforming the Industry and How to Win in the
New Consumer Driven World
John Wiley & Sons Responsible Business: How to Manage a CSR 35207 9780470712429 2010
(UK) Strategy Successfully
John Wiley & Sons Retail Marketing and Branding: A Definitive Guide 40962 9780470979662 2011
(UK) to Maximizing ROI
John Wiley & Sons Scenarios: The Art of Strategic Conversation; 2nd 26024 9780470023686 2005
(UK) Edition
John Wiley & Sons Service Management and Marketing: Customer 18027 9780470028629 2007
(UK) Management in Service Competition; 3rd Edition
John Wiley & Sons Share This Too: More Social Media Solutions for 56370 9781118676936 2013
(UK) PR professionals
John Wiley & Sons Six Sigma Quality Improvement with Minitab; 45125 9780470741740 2011
(UK) Second Edition
John Wiley & Sons Six Sigma: Advanced Tools for Black Belts and 18366 9780470025833 2006
(UK) Master Black Belts
John Wiley & Sons Smashing Logo Design: The Art of Creating 43290 9781119993322 2011
(UK) Visual Identities
John Wiley & Sons Start with Hello: How to Convert Today's Stranger 58200 9780730304784 2013
(UK) into Tomorrow's Client
John Wiley & Sons Statistical and Managerial Techniques for Six 46227 9780470711835 2012
(UK) Sigma Methodology: Theory and Application
John Wiley & Sons Statistical Methods in Customer Relationship 49742 9781119993209 2012
(UK) Management
John Wiley & Sons Staying the Course as a CIO: How to Overcome 72930 9781118968871 2015
(UK) the Trials and Challenges of IT Leadership
John Wiley & Sons Stories that Move Mountains: Storytelling and 51255 9781118423998 2013
(UK) Visual Design for Persuasive Presentations
John Wiley & Sons Strategic Flexibility: Managing in a Turbulent 3006 9780471984733 1998
(UK) Environment
John Wiley & Sons Strategic Market Relationships: From Strategy to 14287 9780471494430 2002
(UK) Implementation
John Wiley & Sons Strategic Modelling and Business Dynamics: A 82543 9781118844687 2014
(UK) Feedback Systems Approach; Second Edition
John Wiley & Sons Strategy Builder: How to Create and 80694 9781118707234 2015
(UK) Communicate More Effective Strategies
John Wiley & Sons Strategy for the Corporate Level: Where to Invest; 63736 9781118818374 2014
(UK) What to Cut Back and How to Grow Organisations
with Multiple Divisions; 2nd Edition
John Wiley & Sons Strategy in Practice: A Practitioner's Guide to 40973 9780470972397 2010
(UK) Strategic Thinking
John Wiley & Sons Strategy in Practice: A Practitioner's Guide to 52875 9781118519257 2013
(UK) Strategic Thinking; Second Edition
John Wiley & Sons Surviving M&A: Make the Most of Your Company 33777 9780470779385 2009
(UK) Being Acquired
John Wiley & Sons Systems Thinking; Systems Practice 3007 9780471986065 1999
(UK)
John Wiley & Sons The A to Z of Corporate Social Responsibility: A 23400 9780470723951 2008
(UK) Complete Reference Guide to Concepts; Codes
and Organisations
John Wiley & Sons The Art of Decision Making: Mirrors of 12262 9780471497189 2001
(UK) Imagination; Masks of Fate
John Wiley & Sons The Art of Speeches and Presentations: The 40975 9780470711842 2012
(UK) Secrets of Making People Remember What You
Say
John Wiley & Sons The Blue Line Imperative: What Managing for 56390 9781118510889 2013
(UK) Value Really Means
John Wiley & Sons The Book of Leadership Wisdom: Classic Writings 13954 9780471294559 1998
(UK) by Legendary Business Leaders
John Wiley & Sons The Brand Gym: A Practical Workout to Gain and 40977 9780470686195 2010
(UK) Retain Brand Leadership; 2nd Edition
John Wiley & Sons The Business Ethics Twin-Track: Combining 72740 9781118785379 2015
(UK) Controls and Culture to Minimise Reputational
Risk
John Wiley & Sons The Business of Brands 11254 9780470862599 2004
(UK)
John Wiley & Sons The Business of Event Planning: Behind-the- 9504 9780470831885 2002
(UK) Scenes Secrets of Successful Special Events
John Wiley & Sons The Business of Influence: Reframing Marketing 41655 9780470978627 2011
(UK) and PR for the Digital Age
John Wiley & Sons The Conflict Resolution Toolbox: Models & Maps 11228 9780470835173 2005
(UK) for Analyzing; Diagnosing; and Resolving Conflict
John Wiley & Sons The Cult of the Leader: A Manifesto for More 40978 9780470666043 2011
(UK) Authentic Business
John Wiley & Sons The Death of Modern Management: How to Lead 35208 9780470682852 2009
(UK) in the New World Disorder
John Wiley & Sons The Definitive Handbook of Business Continuity 2985 9780471485599 1999
(UK) Management
(UK) Management; Second Edition
(UK) Management; Third Edition
John Wiley & Sons The Dream Cafe: Lessons in the Art of Radical 80681 9781118977842 2015
(UK) Innovation
John Wiley & Sons The Employer Brand: Bringing the Best of Brand 14028 9780470012734 2005
(UK) Management to People at Work
John Wiley & Sons The Enlightened Leader: An Introduction to the 29485 9780470713969 2009
(UK) Chakras of Leadership
John Wiley & Sons The Fine Art of Success: How Learning Great Art 40980 9780470661062 2011
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John Wiley & Sons The First Move: A Negotiator's Companion 35209 9780470750087 2010
(UK)
John Wiley & Sons The Fractal Organization: Creating Sustainable 29487 9780470060568 2008
(UK) Organizations with the Viable System Model
John Wiley & Sons The Green Marketing Manifesto 23397 9780470723241 2008
(UK)
John Wiley & Sons The Growth Drivers: The Definitive Guide to 45152 9781119953319 2012
(UK) Transforming Marketing Capabilities
John Wiley & Sons The Handbook of Mobile Market Research: Tools 72961 9781118935620 2014
(UK) and Techniques for Market Researchers
John Wiley & Sons The Handbook of Online and Social Media 40981 9780470710401 2010
(UK) Research: Tools and Techniques for Market
Researchers
John Wiley & Sons The Handbook of Risk Management: 35210 9780470681756 2010
(UK) Implementing a Post-Crisis Corporate Culture
John Wiley & Sons The Intelligent Company: Five Steps to Success 35211 9780470685952 2010
(UK) with Evidence-Based Management
John Wiley & Sons The Intuitive Mind: Profiting from the Power of 33778 9780470721438 2010
(UK) Your Sixth Sense
John Wiley & Sons The Investment Industry for IT Practitioners: An 40982 9780470997802 2008
(UK) Introductory Guide
John Wiley & Sons The Leader's Dilemma: How to Build an 43307 9781119970002 2011
(UK) Empowered and Adaptive Organization without
Losing Control
John Wiley & Sons The Management of a Multicultural Workforce 2996 9780471962762 1996
(UK)
John Wiley & Sons The Marketer's Handbook: Reassessing 41659 9780470746875 2011
(UK) Marketing Techniques for Modern Business
John Wiley & Sons The Marketing Century: How Marketing Drives 40983 9780470660157 2011
(UK) Business and Shapes Society; The Chartered
Institute of Marketing
John Wiley & Sons The Marketing Pathfinder: Core Concepts and 52901 9781119961765 2014
(UK) Live Cases
John Wiley & Sons The New Pioneers: Sustainable Business 40984 9780470748428 2010
(UK) Success Through Social Innovation and Social
Entrepreneurship
John Wiley & Sons The One Thing You Need to Know: The 56401 9781118653166 2013
(UK) SCQuARE Way to Better Business Planning and
Decision Making
John Wiley & Sons The Pirate Inside: Building a Challenger Brand 11256 9780470860823 2004
(UK) Culture Within Yourself and Your Organization
John Wiley & Sons The Really Useful eLearning Instruction Manual: 58213 9781118375891 2013
(UK) Your Toolkit For Putting eLearning Into Practice
John Wiley & Sons The Rise of the Chinese Consumer: Theory and 14023 9780470018699 2005
(UK) Evidence
John Wiley & Sons The Social Media MBA Guide to ROI: How to 63776 9781118844397 2014
(UK) Measure and Improve Your Return on Investment
John Wiley & Sons The Social Media MBA in Practice: An Essential 58214 9781118524541 2013
(UK) Collection of Inspirational Case Studies to
Influence your Social Media Strategy
John Wiley & Sons The Social Media MBA: Your Competitive Edge in 46273 9781119963233 2012
(UK) Social Media Strategy Development & Delivery
John Wiley & Sons The Stakeholder Balance Sheet: Profiting from 29492 9780470712160 2008
(UK) Really Understanding Your Stakeholders
John Wiley & Sons The Strategy Pathfinder: Core Concepts and Live 43312 9780470689462 2011
(UK) Cases; Second Edition
John Wiley & Sons The Sustainable MBA: A Business Guide to 58215 9781118760635 2014
(UK) Sustainability; Second Edition
John Wiley & Sons The Sustainable MBA: The Manager's Guide to 35212 9780470741146 2010
(UK) Green Business
John Wiley & Sons The Trusted Firm: How Consulting Firms Build 18021 9780470027172 2007
(UK) Successful Client Relationships
John Wiley & Sons The Truth about Talent: A Guide to Building a 35213 9780470748824 2010
(UK) Dynamic Workforce; Realizing Potential and
Helping Leaders Succeed
John Wiley & Sons The Value Net: A Tool for Competitive Strategy 7250 9780471987192 1999
(UK)
John Wiley & Sons Throwing Sheep in the Boardroom: How Online 29493 9780470740149 2008
(UK) Social Networking Will Transform Your Life; Work
and World
John Wiley & Sons Unleashing Leaders: Developing Organizations 3009 9780471496137 2001
(UK) for Leaders
John Wiley & Sons Value-Based Marketing: Marketing Strategies for 3010 9780471877271 2000
(UK) Corporate Growth and Shareholder Value
John Wiley & Sons Value-Based Marketing: Marketing Strategies for 29494 9780470773147 2008
(UK) Corporate Growth and Shareholder Value;
Second Edition
John Wiley & Sons Visible Thinking: Unlocking Causal Mapping for 9133 9780470869154 2004
(UK) Practical Business Results
John Wiley & Sons What Do Leaders Really Do?: Getting Under the 29503 9781841127576 2007
(UK) Skin of What Makes a Great Leader Tick
John Wiley & Sons What You Need to Know about Project 40988 9780857081315 2011
(UK) Management
John Wiley & Sons What's Stopping You? Why Smart People Don't 43323 9780857081728 2011
(UK) Always Reach Their Potential; and How You Can
John Wiley & Sons What's Wrong with Work? The 5 Frustrations of 40989 9780470660973 2010
(UK) Work and How to Fix Them for Good
John Wiley & Sons Where in the World is My Team?: Making A 29496 9780470714294 2008
(UK) Success Of Your Virtual Global Workplace
John Wiley & Sons Why Killer Products Don't Sell: How to Run Your 29498 9781906465261 2008
(UK) Company to a New Set of Rules
John Wiley & Sons Why Women Mean Business: Understanding the 24300 9780470725085 2008
(UK) Emergence of Our Next Economic Revolution
John Wiley & Sons Winners in the Second Half: A Guide for 27286 9780470725375 2008
(UK) Executives at the Top of their Game
John Wiley & Sons Winning Strategies in a Deconstructing World 3011 9780471496878 2000
(UK)
Jones and Bartlett Essentials of Managed Health Care; Sixth Edition 47392 9781449653316 2012
Learning
Jones and Bartlett Ethics in Health Administration: A Practical 81566 9781284070651 2016
Learning Approach for Decision Makers; Third Edition
Jones and Bartlett Global Perspectives in Workplace Health 97485 9780763793579 2012
Learning Promotion
Jones and Bartlett Health Care Finance and the Mechanics of 93067 9781284026122 2016
Learning Insurance and Reimbursement
Jones and Bartlett Human Resource Management in Health Care; 69832 9781449688837 2014
Learning Second Edition
Jones and Bartlett Leadership for Health Professionals: Theory; 69833 9781284026887 2014
Learning Skills; and Applications; Second Edition
Jones and Bartlett Management Principles for Health Professionals; 47397 9781449614683 2012
Learning Sixth Edition
Jones and Bartlett Mastering Leadership: A Vital Resource for Health 81567 9781284043235 2016
Learning Care Organizations
Jones and Bartlett New Leadership for Today's Health Care 69826 9781284023572 2014
Learning Professionals: Concepts and Cases
Jones and Bartlett Occupational Health and Safety for the 21st 93068 9781284034868 2016
Learning Century
Jones and Bartlett Organizational Behavior in Health Care; Third 86072 9781284051049 2016
Learning Edition
Jones and Bartlett Population Health: Creating a Culture of Wellness 97484 9780763780432 2011
Learning
Jossey-Bass 21st Century Skills: Learning for Life In Our Times 33628 9780470475386 2009
Jossey-Bass A Culture of Purpose: How to Choose the Right 63427 9781118814567 2014
People and Make the Right People Choose You
Jossey-Bass A Leader's Legacy 16666 9780787982966 2006
Jossey-Bass Accelerating Leadership Development: Practical 56228 9781118464113 2013

Solutions for Building Your Organization's
Potential
Jossey-Bass Alternative Validation Strategies: Developing New 16668 9780787982423 2007
and Leveraging Existing Validity Evidence
Jossey-Bass Answering the Ultimate Question: How Net 29625 9780470260692 2009
Promoter Can Transform Your Business
Jossey-Bass Appreciative Coaching: A Positive Process for 16669 9780787984533 2007

Change
Jossey-Bass Authentic Leadership: Rediscovering the Secrets 9528 9780787975289 2003

to Creating Lasting Value
Jossey-Bass Balanced Sourcing: Cooperation and Competition 2492 9780787944438 1998

in Supplier Relationships
Jossey-Bass Be; Know; Do: Leadership The Army Way 12253 9780787970833 2004
Jossey-Bass Becoming a Better Value Creator: How to Improve 29626 9780470462096 2000
the Company's Bottom Line--and Your Own
Jossey-Bass Becoming a Conflict Competent Leader: How You 16670 9780787984700 2007
and Your Organization Can Manage Conflict
Effectively
Jossey-Bass Becoming a Strategic Leader: Your Role in Your 12760 9780787968670 2005
Organization's Enduring Success
Jossey-Bass Becoming Agile: How the SEAM Approach to 80817 9781119011668 2015
Management Builds Adaptability
Jossey-Bass Becoming the Best: Build A World-Class 80816 9781118999424 2015

Organization Through Values-Based Leadership
Jossey-Bass Behind the Cloud: The Untold Story of How 33642 9780470521168 2009
Salesforce.com Went from Idea to Billion-Dollar
Company--and Revolutionized an Industry
Jossey-Bass Beyond Dealmaking: Five Steps to Negotiating 34759 9780470471906 2010
Profitable Relationships
Jossey-Bass Beyond the Babble: Leadership Communication 25092 9780470200483 2008

That Drives Results
Jossey-Bass Beyond the Bubble Test: How Performance 63467 9781118456187 2014
Assessments Support 21st Century Learning
Jossey-Bass Beyond the Familiar: Long-Term Growth through 41640 9780470976319 2011
Customer Focus and Innovation
Jossey-Bass Beyond the Myths and Magic of Mentoring: How 14258 9780787956752 2001
to Facilitate an Effective Mentoring Process; New
and Revised Edition
Jossey-Bass Beyond Work-Family Balance: Advancing Gender 3199 9780787957308 2002
Equity and Workplace Performance
Jossey-Bass Big Brown: The Untold Story of UPS 18028 9780787994020 2007
Jossey-Bass Boardroom Realities: Building Leaders Across 31866 9780470391785 2009

Your Board
Jossey-Bass Brand Asset Management 2493 9780787950774 2000
Jossey-Bass Brand for Talent: Eight Essentials to Make Your 31867 9780470182680 2009
Talent as Famous as Your Brand
Jossey-Bass Brand From the Inside: Eight Essentials to 16671 9780787981891 2006
Emotionally Connect Your Employees to Your
Business
Jossey-Bass Brand Relevance: Making Competitors Irrelevant 40991 9780470613580 2011
Jossey-Bass Break Your Own Rules: How to Change the 44312 9781118062548 2011
Patterns of Thinking that Block Women's Paths to
Power
Jossey-Bass Breaking the Leadership Mold: An Executive's 36509 9780470677667 2010
Guide to Achieving Organizational Excellence
Jossey-Bass Breaking Through the Project Fog: How Smart 24283 9780470840719 2008
Organizations Achieve Success by Creating;
Selecting and Executing On-Strategy Projects
Jossey-Bass Breakthrough Business Negotiation: A Toolbox for 34996 9780470631409 2002
Managers
Jossey-Bass Bringing Strategy Back: How Strategic Shock 72695 9781118830093 2015
Absorbers Make Planning Relevant In a World of
Constant Change
Jossey-Bass Building Character: Strengthening the Heart of 16673 9780787981518 2007
Good Leadership
Jossey-Bass Building Conflict Competent Teams 25093 9780470189474 2008
Jossey-Bass Building the Brand-Driven Business: 13095 9780787962555 2002

Operationalize Your Brand to Drive Profitable
Growth
Jossey-Bass Building the Bridge As You Walk On It: A Guide 11266 9780787971120 2004
for Leading Change
Jossey-Bass Building the High-Trust Organization: Strategies 34768 9780470394724 2010

for Supporting Five Key Dimensions of Trust
Jossey-Bass Built on Values: Creating an Enviable Culture 40992 9780470901922 2011

That Outperforms the Competition
Jossey-Bass Built to Change: How to Achieve Sustained 14257 9780787980610 2006

Organizational Effectiveness
Jossey-Bass Career Choice and Development; Fourth Edition 4835 9780787957414 2002
Jossey-Bass Change with Confidence: Answers to the 50 52674 9781118556559 2013

Biggest Questions that Keep Change Leaders Up
at Night
Jossey-Bass Changing the Essence: The Art of Creating and 2924 9781555424121 1992
Leading Fundamental Change in Organizations
Jossey-Bass Charging Back Up the Hill: Workplace Recovery 5339 9780787964429 2003
After Mergers; Acquisitions; and Downsizings
Jossey-Bass Chief Customer Officer 2.0: How to Build Your 82398 9781119047605 2015
Customer-Driven Growth Engine
Jossey-Bass Chief Customer Officer: Getting Past Lip Service 16675 9780787980948 2006
to Passionate Action
Jossey-Bass Coached to Lead: How to Achieve Extraordinary 16676 9780787981440 2006

Results with an Executive Coach
Jossey-Bass Coaching at Work: Powering Your Team With 29845 9780470017111 2007
Awareness; Responsibility and Trust
Jossey-Bass Coaching for Leadership: How the World's 11230 9780787955175 2000
Greatest Coaches Help Leaders Learn
Jossey-Bass Coaching for Leadership: The Practice of 46085 9780470947746 2012

Leadership Coaching from the World's Greatest
Coaches; Third Edition
Jossey-Bass Coaching Leaders: Guiding People Who Guide 58134 9780787977146 2006
Others
Jossey-Bass Collaborate: The Art of We 44992 9781118114728 2012
Jossey-Bass Comebacks: Powerful Lessons from Leaders Who 34772 9780470583753 2010
Endured Setbacks and Recaptured Success on
Their Terms
Jossey-Bass Common Purpose: How Great Leaders Get 34773 9780470490099 2010
Organizations to Achieve the Extraordinary
Jossey-Bass Conflict Management for Managers: Resolving 52684 9780470931110 2013
Workplace; Client; and Policy Disputes
Jossey-Bass Connected By Design: 7 Principles of Business 63503 9781118858202 2014

Transformation Through Functional Integration
Jossey-Bass Conquering the Content: A Step-by-Step Guide to 24275 9780787994426 2008

Online Course Design
Jossey-Bass Continuing to Engage the Online Learner: More 49579 9781118000175 2012
Activities and Resources for Creative Instruction
Jossey-Bass Courage: The Backbone of Leadership 13982 9780787981372 2006
Jossey-Bass Creating a Culture Of Collaboration: The 16677 9780787981167 2006

International Association of Facilitators Handbook
Jossey-Bass Creating a Reusable Learning Objects Strategy: 11187 9780787964955 2004

Leveraging Information and Learning in a
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Jossey-Bass Creating an Environment for Successful Projects: 2494 9780787903596 1997
The Quest to Manage Project Management
Jossey-Bass Creating and Implementing Your Strategic Plan: A 11202 9780787967543 2005
Workbook for Public and Nonprofit Organizations;
Second Edition
Jossey-Bass Creating Value in Nonprofit-Business 63506 9781118531136 2014
Collaborations: New Thinking and Practice
Jossey-Bass Creating Your Employee Handbook: A Do-It- 13426 9780787948443 2000

Yourself Kit for Nonprofits
Jossey-Bass Creating Your Strategic Plan: A Workbook for 43183 9780470405352 2011
Public and Nonprofit Organizations; Third Edition
Jossey-Bass Creative Execution: What Great Leaders Do to 49582 9781118351093 2012

Unleash Bold Thinking and Innovation
Jossey-Bass Creative People Must Be Stopped: Six Ways We 45000 9781118002902 2012
Kill Innovation (Without Even Trying)
Jossey-Bass Creativity at Work: Developing the Right Practices 4837 9780787957254 2002
to Make Innovation Happen
Jossey-Bass Credibility: How Leaders Gain and Lose It; Why 2495 9780787900564 1993
People Demand It
Jossey-Bass Credibility: How Leaders Gain and Lose It; Why 43184 9780470651711 2011
People Demand It; 2nd Edition
Jossey-Bass Cross-Enterprise Leadership: Business 40993 9780470679401 2010

Leadership for the Twenty-First Century
Jossey-Bass Cross-Functional Teams: Working with Allies; 12258 9780787960858 2003
Enemies; and Other Strangers
Jossey-Bass Cultural Agility: Building a Pipeline of Successful 49583 9781118275078 2012

Global Professionals
Jossey-Bass Customer Loyalty: How to Earn It; How to Keep It; 5340 9780787963880 2002
New and Revised Edition
Jossey-Bass Customer Winback: How to Recapture Lost 2496 9780787946678 2001

Customers -- And Keep Them Loyal
Jossey-Bass Dare: Straight Talk on Confidence; Courage; and 58143 9781118562642 2014
Career for Women in Charge
Jossey-Bass Decision Management: How to Assure Better 5341 9780787956264 2003

Decisions in Your Company
Jossey-Bass Deep Change: Discovering the Leader Within 9100 9780787902445 1996
Jossey-Bass Designing and Using Organizational Surveys: A 8100 9780787956776 1998

Seven-Step Process
Jossey-Bass Designing Matrix Organizations that Actually 29628 9780470316313 2009

Work: How IBM; Proctor & Gamble and Others
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Jossey-Bass Designing Organizations: Strategy; Structure; and 62621 9781118409954 2014
Process at the Business Unit and Enterprise
Levels; Third Edition
Jossey-Bass Designing the Customer-Centric Organization: A 12256 9780787979195 2005
Guide to Strategy; Structure; and Process
Jossey-Bass Designing the Smart Organization: How 33643 9780470490679 2009

Breakthrough Corporate Learning Initiatives Drive
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Jossey-Bass Designing Your Organization: Using the STAR 43187 9780787994945 2007
Model to Solve 5 Critical Design Challenges
Jossey-Bass Diagnosing and Changing Organizational Culture: 40994 9780470650264 2011

Based on the Competing Values Framework;
Third Edition
Jossey-Bass Disciplined Dreaming: A Proven System to Drive 40995 9780470922224 2011
Breakthrough Creativity
Jossey-Bass Discovering the Leader in You: A Guide to 2497 9780787909512 2001

Realizing Your Personal Leadership Potential
Jossey-Bass Discovering the Leader in You: How to Realize 40996 9780470498880 2011
Your Leadership Potential; New and Revised
Jossey-Bass Diversity at Work: The Practice of Inclusion 62622 9780470401330 2014

Jossey-Bass Driven: How Human Nature Shapes Our Choices 11244 9780787963859 2002
Jossey-Bass Driving Results Through Social Networks: How 29631 9780470392492 2009
Top Organizations Leverage Networks For
Performance And Growth
Jossey-Bass Drucker on Leadership: New Lessons from the 33644 9780470405000 2010
Father of Modern Management
Jossey-Bass Dynamic Strategy-Making: Real-Time Guidelines 31868 9780787996635 2009

for the 21st Century Leader
Jossey-Bass Edison on Innovation: 102 Lessons in Creativity 24262 9780787994594 2008

for Business and Beyond
Jossey-Bass Eisenhower on Leadership: Ike's Enduring 16681 9780787982386 2006

Lessons in Total Victory Management
Jossey-Bass Emerging Systems for Managing Workplace 12247 9780787964344 2003

Conflict: Lessons from American Corporations for
Managers and Dispute Resolution Professionals
Jossey-Bass Emotions in the Workplace: Understanding the 3747 9780787957360 2002
Structure and Role of Emotions in Organizational
Behavior
Jossey-Bass Employee Engagement: A Roadmap for Creating 31874 9780470388150 2009
Profits; Optimizing Performance; and Increasing
Loyalty
Jossey-Bass Encouraging the Heart: A Leader's Guide to 4838 9780787941840 1999
Rewarding and Recognizing Others
Jossey-Bass Engaged: Unleashing Your Organization's 49600 9781119953531 2012

Potential Through Employee Engagement
Jossey-Bass Enriching the Brain: How to Maximize Every 24276 9780470223895 2006
Learner's Potential
Jossey-Bass Environmental Health: From Global to Local; 34790 9780470404874 2010

Second Edition
Jossey-Bass EPIC Change: How to Lead Change in the Global 23374 9780470182550 2008
Age
Jossey-Bass Epidemic of Care: A Call for Safer; Better; and 13430 9780787968885 2003
More Accountable Health Care
Jossey-Bass Error Reduction in Health Care: A Systems 40997 9780470502402 2011

Approach to Improving Patient Safety; Second
Edition
Jossey-Bass Escape Fire: Designs for the Future of Health 20442 9780787972172 2004
Care
Jossey-Bass Ethics in Health Services and Policy: A Global 41645 9780470531068 2011
Approach
Jossey-Bass Evaluator Competencies: Standards for the 24277 9780787995997 2008
Practice of Evaluation in Organizations
Jossey-Bass Everyone Leads: Building Leadership from the 45015 9780470906033 2012
Community Up
Jossey-Bass Executing Your Business Transformation: How to 34801 9780470474402 2010

Engage Sweeping Change Without Killing
Yourself Or Your Business
Jossey-Bass Executive Coaching with Backbone and Heart: A 2498 9780787950163 2000
Systems Approach to Engaging Leaders with
Their Challenges
Jossey-Bass Executive Coaching with Backbone and Heart: A 22778 9780787986391 2007
Systems Approach to Engaging Leaders with
Their Challenges; Second Edition
Jossey-Bass Executive Coaching: A Guide for the HR 11299 9780787973018 2005
Professional
Jossey-Bass Executive Selection: Strategies for Success 8101 9780787950200 2000
Jossey-Bass Experience-Driven Leader Development: Models; 62630 9781118458075 2014

Tools; Best Practices; and Advice for On-the-Job
Development
Jossey-Bass Extraordinary Groups: How Ordinary Teams 33645 9780470404812 2009
Achieve Amazing Results
Jossey-Bass eXtreme Project Management: Using Leadership; 12233 9780787974091 2004

Principles; and Tools to Deliver Value in the Face
of Volatility
Jossey-Bass Facilitating to Lead!: Leadership Strategies for a 16684 9780787977313 2006
Networked World
Jossey-Bass Facilitating with Ease!: Core Skills for Facilitators; 46107 9781118107744 2012
Team Leaders and Members; Managers;
Consultants; and Trainers; New and Revised
Jossey-Bass Facilitating with Ease!: Core Skills for Facilitators; 18383 9780787977290 2005
Team Leaders and Members; Managers;
Consultants; and Trainers: New and Revised
Jossey-Bass Facilitator's Guide to Participatory Decision- 18029 9780787982669 2007
Making; Second Edition
Jossey-Bass Fast Second: How Smart Companies Bypass 12217 9780787971540 2004
Radical Innovation to Enter and Dominate New
Markets
Jossey-Bass Financial Management of Health Care 33646 9780470497524 2009
Organizations: An Introduction to Fundamental
Tools; Concepts and Applications; Third Edition
Jossey-Bass Finding Allies; Building Alliances: 8 Elements that 56294 9781118247921 2013
Bring--and Keep--People Together
Jossey-Bass Finding Your True North: A Personal Guide 27236 9780470261361 2008
Jossey-Bass First-Time Leaders of Small Groups: How to 18030 9780787986506 2007
Create High-Performing Committees; Task
Forces; Clubs and Boards
Jossey-Bass Five Dimensions of Quality: A Common Sense 80775 9781118761571 2015
Guide to Accreditation and Accountability
Jossey-Bass Flexible Leadership: Creating Value by Balancing 18384 9780787965310 2004

Multiple Challenges and Choices
Jossey-Bass Flexible Product Development: Building Agility for 22779 9780787995843 2007
Changing Markets
Jossey-Bass Focus Like a Laser Beam: 10 Ways to Do What 16685 9780787984816 2006
Matters Most
Jossey-Bass Freedom to Change: Four Strategies to Put Your 82438 9781119024361 2015
Inner Drive into Overdrive
Jossey-Bass From .com to .profit: Inventing Business Models 2499 9780787954154 2000
That Deliver Value and Profit
Jossey-Bass From Bud to Boss: Secrets to a Successful 43208 9780470891551 2011

Transition to Remarkable Leadership
Jossey-Bass From Management to Leadership: Strategies for 41665 9780470886298 2011

Transforming Health; Third Edition
Jossey-Bass From Smart to Wise: Acting and Leading with 52732 9781118296202 2013
Wisdom
Jossey-Bass From Values to Action: The Four Principles of 41666 9780470881255 2011
Values-Based Leadership
Jossey-Bass From Workplace to Playspace: Innovating; 34810 9780470467220 2010

Learning and Changing Through Dynamic
Engagement
Jossey-Bass Game-Changing Strategies: How to Create New 25096 9780470276877 2008
Market Space in Established Industries by
Breaking the Rules
Jossey-Bass Games At Work: How to Recognize and Reduce 31869 9780470262009 2009
Office Politics
Jossey-Bass Getting Change Right: How Leaders Transform 34812 9780470550489 2010
Organizations from the Inside Out
Jossey-Bass Getting China and India Right: Strategies for 29633 9780470284247 2009
Leveraging the World's Fastest Growing
Economies for Global Advantage
Jossey-Bass Getting Even: The Truth About Workplace 29634 9780470339671 2009
Revenge—And How to Stop It
Jossey-Bass Getting Innovation Right: How Leaders Leverage 52737 9781118378335 2013
Inflection Points to Drive Success
Jossey-Bass Getting it Right: Notre Dame on Leadership and 27237 9780470245880 2008
Judgment in Business
Jossey-Bass Getting Naked: A Business Fable About Shedding 34813 9780787976392 2010
The Three Fears That Sabotage Client Loyalty
Jossey-Bass Getting Results: Five Absolutes for High 22780 9780787953881 2001
Performance
Jossey-Bass Getting Started with Policy Governance: Bringing 29635 9780787987138 2009
Purpose; Integrity and Efficiency to Your Board's
Work
Jossey-Bass Giving Notice: Why the Best and Brightest Leave 23375 9780787998097 2008
the Workplace and How You Can Help Them
Stay; First Edition
Jossey-Bass Global Strategies for Emerging Asia 49614 9781118217979 2012
Jossey-Bass Going Global: Practical Applications and 34815 9780470525333 2010

Recommendations for HR and OD Professionals
in the Global Workplace
Jossey-Bass Grabbing Lightning: Building a Capability for 24264 9780787996642 2008
Breakthrough Innovation
Jossey-Bass Grounded: How Leaders Stay Rooted In An 58153 9781118680773 2014

Uncertain World
Jossey-Bass Guiding Change Journeys: A Synergistic 12248 9780787957117 2001

Approach to Organization Transformation
Jossey-Bass Handbook of Global and Multicultural Negotiation 34820 9780470440957 2010
Jossey-Bass Have a Nice Conflict: How to Find Success and 45035 9781118202760 2012
Satisfaction in the Most Unlikely Places
Jossey-Bass Head; Heart and Guts: How the World's Best 16688 9780787964795 2006
Companies Develop Complete Leaders
Jossey-Bass Healing the Wounds: Overcoming the Trauma of 29859 9781555427085 1993
Layoffs and Revitalizing Downsized Organizations
Jossey-Bass Healing the Wounds: Overcoming the Trauma of 33647 9780470500156 2009
Layoffs and Revitalizing Downsized
Organizations; Revised and Updated
Jossey-Bass Health Care Information Systems: A Practical 33648 9780470387801 2009
Approach for Health Care Management; Second
Edition
Jossey-Bass Health Care Information Systems: A Practical 58155 9781118173534 2013
Approach for Health Care Management; Third
Edition
Jossey-Bass Health Care Operations and Supply Chain 52748 9781118109779 2013
Management: Strategy; Operations; Planning; and
Control
Jossey-Bass Health Care Quality Management: Tools and 62642 9781118505533 2014
Applications
Jossey-Bass Her Place at the Table: A Woman's Guide to 9537 9780787972141 2004
Negotiating Five Key Challenges to Leadership
Success
Jossey-Bass Heroic Leadership: Leading with Integrity and 34821 9780470405017 2010
Honor
Jossey-Bass High Altitude Leadership: What the World's Most 29636 9780470345030 2009
Forbidding Peaks Teach Us About Success
Jossey-Bass High Commitment; High Performance: How to 40999 9780787972288 2009

Build A Resilient Organization for Sustained
Advantage
Jossey-Bass High-Impact Consulting: How Clients and 3742 9780787960490 2002
Consultants Can Work Together to Achieve
Extraordinary Results; 2nd Edition
Jossey-Bass Hope: How Triumphant Leaders Create the Future 16689 9780787981266 2006
Jossey-Bass Hostage at the Table: How Leaders Can 16690 9780787983840 2006
Overcome Conflict; Influence Others; and Raise
Performance
Jossey-Bass How Great Leaders Think: The Art of Reframing 63581 9781118140987 2014
Jossey-Bass How to Be a Fierce Competitor: What Winning 34823 9780470408544 2010

Companies and Great Managers Do in Tough
Times
Jossey-Bass How to Castrate a Bull: Unexpected Lessons on 29637 9780470345238 2009
Risk; Growth; and Success in Business
Jossey-Bass How to Talk to Customers: Create a Great 18031 9780787987527 2007

Impression Every Time with MAGIC
Jossey-Bass Human Factors in Project Management: 22781 9780787996291 2007

Concepts; Tools; and Techniques for Inspiring
Teamwork and Motivation
Jossey-Bass Human Resources Management for Health Care 45040 9780470873557 2011
Organizations: A Strategic Approach
Jossey-Bass Human Resources Management for Public and 56310 9781118398623 2013
Nonprofit Organizations: A Strategic Approach;
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Jossey-Bass I Have a Strategy (No; You Don't): The Illustrated 52756 9781118484203 2013
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Jossey-Bass Improvisational Negotiation: A Mediator's Stories 13946 9780787980382 2006
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Jossey-Bass It's Okay to Manage Your Boss: The Step-by-Step 36498 9780470605301 2010
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Jossey-Bass Joining Forces: Making One Plus One Equal 36499 9780470537374 2010
Three in Mergers; Acquisitions; and Alliances;
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Jossey-Bass Knowledge for Action: A Guide to Overcoming 7238 9781555425197 1993
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Jossey-Bass Launching and Leading Change Initiatives in 63612 9781118099148 2014

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Jossey-Bass Leader to Leader: Enduring Insights on 13448 9780787947262 1999
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in Creating the Future; Third Edition; Newly
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Jossey-Bass Leading Out Loud: Inspiring Change Through 22785 9780787963972 2003
Authentic Communication; New and Revised
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Jossey-Bass Leading Outside the Lines: How to Mobilize the 34853 9780470589021 2010
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Jossey-Bass Leading the Global Workforce: Best Practices 13961 9780787981709 2006
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Jossey-Bass Leading with Questions: How Leaders Find the 46777 9780787977467 2005
Right Solutions By Knowing What To Ask
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Right Solutions by Knowing What to Ask; Revised
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Jossey-Bass Leading with Soul: An Uncommon Journey of 43240 9780470619001 2011
Spirit; Revised Third Edition
Jossey-Bass Leading with Spirit; Presence; and Authenticity: A 63616 9781118820612 2014
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Jossey-Bass Managing Facilitated Processes: A Guide for 31872 9780470182673 2009

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Jossey-Bass Managing Health Programs and Projects 41648 9781118076538 2004
Jossey-Bass Managing Human Resources for Environmental 49667 9780470887202 2012

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Jossey-Bass Managing Projects in Organizations: How to Make 9526 9780787968311 2003

the Best Use of Time; Techniques; and People;
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Jossey-Bass Managing the Unexpected: Resilient Performance 22786 9780787996499 2007
in an Age of Uncertainty; Second Edition
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Jossey-Bass Mastering Virtual Teams: Strategies; Tools; and 8104 9780787955892 2001
Techniques That Succeed; Second Edition
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Techniques That Succeed; Third Edition
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Jossey-Bass Mobilizing Generation 2.0: A Practical Guide to 24268 9780470227442 2008
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Jossey-Bass My Life in Leadership: The Journey and Lessons 41005 9780470905739 2011
Learned along the Way
Jossey-Bass Negotiating Globally: How to Negotiate Deals; 11198 9780787955861 2001

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Cultural Boundaries; Second Edition
Cultural Boundaries; Third Edition
Jossey-Bass No Excuses: How You Can Turn Any Workplace 58182 9781118352427 2013
into a Great One
Jossey-Bass No Fear of Failure: Real Stories of How Leaders 41649 9781118000786 2011
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Jossey-Bass Not Everyone Gets A Trophy: How to Manage 29640 9780470256268 2009
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Jossey-Bass On Becoming a Woman Leader: Learning from 24279 9780470197622 2008

the Experiences of University Presidents
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to Leader Guide
Jossey-Bass On High Performance Organizations: A Leader to 3751 9780787960698 2002

Leader Guide
Jossey-Bass On Leading Change: A Leader to Leader Guide 3752 9780787960704 2002
Jossey-Bass On Mission and Leadership: A Leader to Leader 3753 9780787960681 2002

Guide
Jossey-Bass One Piece of Paper: The Simple Approach to 45096 9781118049594 2011
Powerful; Personal Leadership
Jossey-Bass Open Leadership: How Social Technology Can 34876 9780470597262 2010
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Jossey-Bass Open Services Innovation: Rethinking Your 41007 9780470905746 2011

Business to Grow and Compete in a New Era
Jossey-Bass Organization Development: A Data-Driven 3201 9780787957186 2002

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Jossey-Bass Organization Development: A Jossey-Bass 41008 9780787984267 2006

Reader
Jossey-Bass Organizational Culture and Leadership; Fourth 36500 9780470190609 2010

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Jossey-Bass Organizational Culture and Leadership; Second 2501 9781555424879 1992

Edition
Jossey-Bass Organizational Culture and Leadership; Third 11277 9780787975975 2004

Edition
Jossey-Bass Organizing Higher Education for Collaboration: A 46844 9780470179369 2009

Guide for Campus Leaders
Jossey-Bass Outsmarting Anger: 7 Strategies for Defusing Our 52827 9781118135488 2013
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Jossey-Bass Overcoming the Five Dysfunctions of a Team: A 12397 9780787976378 2005

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Jossey-Bass Owning Up: The 14 Questions Every Board 31873 9780470397671 2009
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Jossey-Bass Peak: How Great Companies Get Their Mojo from 22789 9780787988616 2007
Maslow
Jossey-Bass Performance Management: Putting Research into 33653 9780470192320 2009

Action
Jossey-Bass Peter Drucker: Shaping the Managerial Mind 3754 9780787960667 1999
Jossey-Bass Peter Drucker's Five Most Important Questions: 80720 9781118979594 2015
Enduring Wisdom for Today's Leaders
Jossey-Bass Peter F. Drucker's The Five Most Important 41009 9780470531235 2010
Questions Self Assessment Tool: Facilitator's
Guide; Third Edition
Jossey-Bass Positive Turbulence: Developing Climates for 8106 9780787910082 1999
Creativity; Innovation; and Renewal
Jossey-Bass Power Mentoring: How Successful Mentors and 14260 9780787979522 2005
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Jossey-Bass Practice Perfect: 42 Rules for Getting Better at 49717 9781118216583 2012
Getting Better
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Through Trust; Bravery; and Forgiveness
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Jossey-Bass Presence-Based Coaching: Cultivating Self- 29653 9780470325094 2008

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Jossey-Bass Process Design: Making it Work: A Practical 25098 9780470182703 2008
Guide to What to Do When and How for
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Jossey-Bass Public Health Foundations: Concepts and 41011 9780470445877 2010
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Up--for What They Want
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Jossey-Bass Qualitative Research: An Introduction to Methods 45113 9780470548004 2012

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Jossey-Bass Rain: What a Paperboy Learned About Business 29641 9780470408537 2009
Jossey-Bass Rapid Results! How 100-Day Projects Build the 49042 9780787977344 2005
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and Leaders
Jossey-Bass Ready to Be a Thought Leader? How to Increase 62688 9781118647615 2013

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Jossey-Bass Reframing Organizations: Artistry; Choice; and 25099 9780787987985 2008
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Leadership; Second Edition

Leadership; Third Edition
Jossey-Bass Reinvent: A Leader's Playbook for Serial Success 52850 9781118529850 2013
Jossey-Bass Reinventing Giants: How Chinese Global 52851 9781118602232 2013

Competitor Haier Has Changed the Way Big
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Smart
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Jossey-Bass Remarkable Leadership: Unleashing Your 22791 9780787996192 2007

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Jossey-Bass Renegades Write the Rules: How the Digital 49727 9781118340516 2012
Royalty Use Social Media to Innovate
Jossey-Bass Resolving Conflicts at Work: A Complete Guide 11214 9780787954819 2000

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Jossey-Bass Resolving Conflicts at Work: Ten Strategies for 41654 9780470922248 2011
Everyone on the Job; Third Edition
Jossey-Bass Retiring the Generation Gap: How Employees 16704 9780787985257 2007
Young and Old Can Find Common Ground
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Jossey-Bass Robin Hood Marketing: Stealing Corporate Savvy 16706 9780787981488 2006
to Sell Just Causes
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Jossey-Bass Rough Diamonds: The Four Traits of Successful 52853 9781118589267 2013
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Jossey-Bass Saving the Corporate Soul & (Who Knows?) 12261 9780787964801 2003
Maybe Your Own: Eight Principles for Creating
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Jossey-Bass Seven Lessons for Leading in Crisis 33655 9780470531877 2009
Jossey-Bass Sharing Hidden Know-How: How Managers Solve 43287 9780470876817 2011
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Philanthropy Can Benefit Your Company and
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Jossey-Bass So Smart But...: How Intelligent People Lose 16709 9780787985745 2007
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Jossey-Bass Social Business by Design: Transformative Social 46222 9781118273210 2012

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Business Growth through Social Change
Jossey-Bass Social Intelligence: The New Science of Success 14020 9780787979386 2006
Jossey-Bass Social Marketing and Social Change: Strategies 52865 9780470936849 2013
and Tools For Health; Well-Being; and the
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Jossey-Bass Speaking As a Leader: How to Lead Every Time 45130 9781118141014 2012
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Jossey-Bass Spend Shift: How the Post-Crisis Values 41017 9780470874431 2011
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Change Against Any Odds
Jossey-Bass Standing at the Crossroads: Next Steps for High- 8107 9780787955700 2002
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Jossey-Bass Starting Strong: A Mentoring Fable: Strategies for 80697 9781118767719 2014
Success in the First 90 Days
Jossey-Bass Startupland: How Three Guys Risked Everything 80696 9781118980811 2015
to Turn an Idea into a Global Business
Jossey-Bass Staying with Conflict: A Strategic Approach to 68164 9780787997298 2009

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Jossey-Bass Step-by-Step Problem Solving: A Practical Guide 4840 9780787950781 1993

to Ensure Problems Get (And Stay) Solved
Jossey-Bass Still Surprised: A Memoir of a Life in Leadership 34928 9780470432389 2010
Jossey-Bass Straight Talk on Leadership: Solving Canada's 56380 9781118581681 2013

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Jossey-Bass Strategic Innovation: Embedding Innovation as a 8108 9780787964054 2003

Core Competency in Your Organization
Jossey-Bass Strategic Interviewing: How to Select; Develop; 2502 9780787953942 2001

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Jossey-Bass Success for the New Global Manager: What You 3744 9780787958459 2002
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Jossey-Bass Tactical Transparency: How Leaders Can 29642 9780470293706 2009

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Jossey-Bass Taking the Stage: How Women Can Speak Up; 72942 9781118870259 2014
Stand Out; and Succeed
Jossey-Bass Talent Intelligence: What You Need to Know to 56384 9781118531181 2013
Identify and Measure Talent
Jossey-Bass Talent; Transformation; and the Triple Bottom 52882 9781118140970 2013
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Jossey-Bass Talent: Making People Your Competitive 25101 9780787998387 2008
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Jossey-Bass Taming the Abrasive Manager: How to End 22792 9780787988371 2007
Unnecessary Roughness in the Workplace
Jossey-Bass Team Building: Proven Strategies for Improving 52884 9781118105139 2013
Team Performance; Fifth Edition
Jossey-Bass Team Building: Proven Strategies for Improving 18035 9780787988937 2007
Team Performance; Fourth Edition
Jossey-Bass Team Turnarounds: A Playbook for Transforming 49751 9781118144787 2012

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Jossey-Bass Teaming to Innovate 62708 9781118856277 2013
Jossey-Bass Teaming: How Organizations Learn; Innovate; 46239 9780787970932 2012

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Jossey-Bass The 27 Challenges Managers Face: Step-by-Step 72947 9781118725597 2014

Solutions to (Nearly) All of Your Management
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Jossey-Bass The 2R Manager: When to Relate; When to 4841 9780787958930 2002
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Jossey-Bass The 3 Power Values: How Commitment; Integrity; 46241 9781118101322 2012
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Jossey-Bass The 85% Solution: How Personal Accountability 33658 9780470500163 2009
Guarantees Success: No Nonsense; No Excuses
Jossey-Bass The 9 Disciplines of a Facilitator: Leading Groups 16710 9780787980689 2006

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Jossey-Bass The ABCs of Evaluation: Timeless Techniques for 45141 9780470873540 2011
Program and Project Managers; Third Edition
Jossey-Bass The Advantage: Why Organizational Health 46242 9780470941522 2012

Trumps Everything Else In Business
Jossey-Bass The Agility Advantage: How to Identify and Act on 72948 9781118836385 2014
Opportunities in a Fast-Changing World
Jossey-Bass The Agility Factor: Building Adaptable 72949 9781118821374 2014

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Jossey-Bass The Anger Trap: Free Yourself from the 12257 9780787968809 2003
Frustrations That Sabotage Your Life
Jossey-Bass The Anywhere Leader: How to Lead and Succeed 44439 9781118002346 2011
in Any Business Environment
Jossey-Bass The Art and Science of 360 Degree Feedback 22793 9780787908553 1997
Jossey-Bass The Art of Deliberate Success: Transform Your 51266 9781118487648 2013
Professional and Personal Life
Jossey-Bass The Art of Waking People Up: Cultivating 5346 9780787963804 2003
Awareness and Authenticity at Work
Jossey-Bass The Athena Doctrine: How Women (and the Men 52888 9781118452950 2013
Who Think Like Them) Will Rule the Future
Jossey-Bass The Best Service is No Service: How to Liberate 24269 9780470189085 2008
Your Customers from Customer Service; Keep
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Jossey-Bass The Birkman Method: Your Personality at Work 52889 9781118207017 2013
Jossey-Bass The Blended Learning Book: Best Practices; 9508 9780787972967 2004
Proven Methodologies; and Lessons Learned
Jossey-Bass The Boundaryless Organization: Breaking the 2654 9780787901134 1995

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Jossey-Bass The Brand Bubble: The Looming Crisis in Brand 27239 9780470183878 2008
Value and How to Avoid It
Jossey-Bass The Brave New World of eHR: Human Resources 11231 9780787973384 2005
in the Digital Age
Jossey-Bass The Breakthrough Challenge: 10 Ways to 72953 9781118539699 2014

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Line
Jossey-Bass The Business of Being the Best: Inside the World 45146 9781118060100 2012
of Go-Getters and Game Changers
Jossey-Bass The CCL Handbook of Coaching: A Guide for the 22794 9780787976842 2006
Leader Coach
Jossey-Bass The Center for Creative Leadership Handbook of 80685 9781118841488 2015
Coaching in Organizations
Jossey-Bass The Center for Creative Leadership Handbook of 2932 9780787909505 1998
Jossey-Bass The Change Leader's Roadmap: How to Navigate 11190 9780787956400 2001
Your Organization's Transformation
Jossey-Bass The Chief HR Officer: Defining the New Role of 41019 9780470905340 2011
Human Resource Leaders
Jossey-Bass The Clarity Principle: How Great Leaders Make 52892 9781118434666 2013
The Most Important Decision In Business (and
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Jossey-Bass The Collaboration Economy: How to Meet 52893 9781118538340 2013
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Jossey-Bass The Collaborative Leadership Fieldbook: A Guide 4842 9780787957193 2002
for Citizens and Civic Leaders
Jossey-Bass The Compensation Solution: How to Develop an 2504 9780787954017 2001

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Jossey-Bass The Complete Guide to Mergers & Acquisitions: 63754 9781118827239 2014
Process Tools to Support M & A Integration at
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Jossey-Bass The Complete Guide to Mergers and Acquisitions: 2505 9780787947866 2000
Process Tools to Support M&A Integration at
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Jossey-Bass The Complete Guide to Mergers and Acquisitions: 22795 9780787994600 2007
Process Tools to Support M&A Integration at
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Jossey-Bass The Conflict Paradox: Seven Dilemmas at the 80682 9781118852910 2015
Core of Disputes
Jossey-Bass The Corporate Culture Survival Guide 2506 9780787946999 1999
Jossey-Bass The Credible Company: Communicating with a 29644 9780470274743 2009

Skeptical Workforce
Jossey-Bass The Decision to Trust: How Leaders Create High- 45148 9781118072646 2012
Trust Organizations
Jossey-Bass The Deep Blue Sea: Rethinking the Source of 8099 9780787949327 2001
Leadership
Jossey-Bass The Deep Change Field Guide: A Personal 46250 9780470902165 2012
Course to Discovering the Leader Within
Jossey-Bass The Dragonfly Effect: Quick; Effective; and 41020 9780470614150 2010
Powerful Ways To Use Social Media to Drive
Social Change
Jossey-Bass The Dynamics of Conflict: A Guide to 46251 9780470613535 2012
Engagement and Intervention; Second Edition
Jossey-Bass The Elephant in the Room: How Relationships 43192 9781118015421 2011
Make or Break the Success of Leaders and
Organizations
Jossey-Bass The Emotionally Intelligent Manager: How to 9101 9780787970710 2004
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Jossey-Bass The Empowered Manager: Positive Political Skills 7248 9781555422653 1987
at Work
Jossey-Bass The End of Management and the Rise of 3749 9780787959128 2002
Organizational Democracy
Jossey-Bass The EQ Edge: Emotional Intelligence and Your 29486 9780470838365 2006
Success
Jossey-Bass The EQ Edge: Emotional Intelligence and Your 44444 9780470681619 2011
Success; Third Edition
Jossey-Bass The Ethical Challenge: How to Lead with 18388 9780787967673 2003
Unyielding Integrity
Jossey-Bass The Executive and the Elephant: A Leader's 36501 9780470372265 2010
Guide for Building Inner Excellence
Jossey-Bass The Five Dysfunctions of a Team: A Leadership 3740 9780787960759 2002

Fable
Jossey-Bass The Five Most Important Questions Self 41021 9780470531211 2010
Assessment Tool: Participant Workbook; Third
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Jossey-Bass The Five Most Important Questions You Will Ever 25094 9780470227565 2008
Ask About Your Organization: Inspiring Tool for
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Jossey-Bass The Five Temptations of a CEO: A Leadership 6704 9780787944339 1998
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Fable; Commemorative Edition
Jossey-Bass The Four Obsessions of an Extraordinary 6705 9780787954031 2000

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Jossey-Bass The Future of Value: How Sustainability Creates 44445 9781118074527 2011
Value Through Competitive Differentiation
Jossey-Bass The Future of Work: Attract New Talent; Build 72958 9781118877241 2014
Better Leaders; and Create A Competitive
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Jossey-Bass The Great Workplace: How to Build it; How to 41022 9780470596265 2011
Keep it; and Why it Matters
Jossey-Bass The Handbook for Working with Difficult Groups: 34941 9780470190388 2010
How They Are Difficult; Why They Are Difficult
and What You Can Do About It
Jossey-Bass The Handbook of Coaching 2507 9780787947958 1999
Jossey-Bass The Handbook of Conflict Resolution: Theory and 2508 9780787948221 2000
Practice
Jossey-Bass The Handbook of Conflict Resolution: Theory and 63761 9781118526866 2014
Practice; Third Edition
Jossey-Bass The Handbook of High Performance Virtual 24270 9780470176429 2008
Teams: A Toolkit for Collaborating Across
Boundaries
Jossey-Bass The Handbook of Leadership Development 16687 9780787982171 2007
Evaluation
Jossey-Bass The Health Care Data Guide: Learning from Data 44449 9780470902585 2011
for Improvement
Jossey-Bass The Human Brand: How We Relate to People; 58208 9781118611319 2013
Products; and Companies
Jossey-Bass The Hunt: Target; Track; and Attain Your Goals 63765 9781118858240 2014
Jossey-Bass The IABC Handbook of Organizational 41658 9780470894064 2011

Communication: A Guide to Internal
Communication; Public Relations; Marketing; and
Leadership; 2nd Edition
Jossey-Bass The IAF Handbook of Group Facilitation: Best 22796 9780787971601 2005
Practices from the Leading Organization in
Facilitation
Jossey-Bass The Idea Hunter: How to Find the Best Ideas and 41677 9780470767764 2011
Make them Happen
Jossey-Bass The Imperfect Board Member: Discovering The 16715 9780787986100 2006
Seven Disciplines Of Governance Excellence
Jossey-Bass The Improvement Guide: A Practical Approach to 29645 9780470192412 2009

Enhancing Organizational Performance; Second
Edition
Jossey-Bass The Innovative Team: Unleashing Creative 45154 9781118115718 2012
Potential for Breakthrough Results
Jossey-Bass The Innovator's Field Guide: Market-Tested 63766 9781118644300 2014

Methods and Frameworks to Help You Meet Your
Innovation Challenges
Jossey-Bass The Intangibles of Leadership: The 10 Qualities of 36510 9780470679159 2010
Superior Executive Performance
Jossey-Bass The Integrity Dividend: Leading by the Power of 27241 9780470185667 2008
Your Word
Jossey-Bass The Intuitive Compass: Why the Best Decisions 45156 9781118077542 2012
Balance Reason and Instinct
Jossey-Bass The Leader of the Future 2: Visions; Strategies; 16716 9780787986674 2006
and Practices for the New Era
Jossey-Bass The Leader's Edge: Six Creative Competencies 4843 9780787909994 2002
for Navigating Complex Challenges
Jossey-Bass The Leader's Guide to Radical Management: 41023 9780470548684 2010

Reinventing the Workplace for the 21st Century
Jossey-Bass The Leader's Guide to Storytelling: Mastering The 14256 9780787976750 2005
Art and Discipline of Business Narrative
Jossey-Bass The Leadership Challenge; Fourth Edition 25097 9780787984922 2008
Jossey-Bass The Leadership Pipeline: How to Build the 41024 9780470894569 2011
Leadership Powered Company; Second Edition
Jossey-Bass The Leadership Pipeline: How to Build the 2509 9780787951726 2001
Leadership-Powered Company
Jossey-Bass The Manager and the Monk: A Discourse on 52900 9781118479414 2012
Prayer; Profit; and Principles
Jossey-Bass The Marketing Accountability Imperative: Driving 24271 9780787998325 2009

Superior Returns on Marketing Investments
Jossey-Bass The Mediation Process: Practical Strategies for 63769 9781118304303 2014
Resolving Conflict; Fourth Edition
Jossey-Bass The Mentor's Guide: Facilitating Effective 2510 9780787947422 2000

Learning Relationships
Jossey-Bass The Mindful Coach: Seven Roles for Facilitating 34947 9780470548660 2010
Leader Development; New and Revised Edition
Jossey-Bass The Myths of Creativity: The Truth About How 58211 9781118611142 2014
Innovative Companies and People Generate
Great Ideas
Jossey-Bass The Necessity of Strangers: The Intriguing Truth 56397 9781118461303 2013
About Insight; Innovation; and Success
Jossey-Bass The New Project Management: Tools for an Age 4844 9780787958923 2002
of Rapid Change; Complexity; and Other
Business Realities; Second Edition
Jossey-Bass The Organization of the Future 2: Visions; 29646 9780470185452 2009
Strategies; and Insights on Managing in a New
Era
Jossey-Bass The Organizational Network Fieldbook: Best 34956 9780470542200 2010
Practices; Techniques and Exercises to Drive
Organizational Innovation and Performance
Jossey-Bass The Passion Plan at Work: A Step-by-Step Guide 2511 9780787952556 2001
to Building a Passion-Driven Organization
Jossey-Bass The People Manager's Toolkit: A Practical Guide 56403 9781118590898 2013
to Getting the Best From People
Jossey-Bass The Performance Pipeline: Getting the Right 44454 9780470877289 2011
Performance at Every Level of Leadership
Jossey-Bass The Pin Drop Principle: Captivate; Influence; and 49770 9781118289198 2012
Communicate Better Using the Time-Tested
Methods of Professional Performers
Jossey-Bass The Plugged-In Manager: Get in Tune with Your 45159 9780470903551 2012
People; Technology; and Organization to Thrive
Jossey-Bass The Politics of Promotion: How High-Achieving 82559 9781118997420 2015

Women Get Ahead and Stay Ahead
Jossey-Bass The Power of Collaborative Solutions: Six 34958 9780470490846 2010

Principles and Effective Tools for Building Healthy
Communities
Jossey-Bass The Power of Framing: Creating the Language of 41025 9780470494523 2011
Leadership
Jossey-Bass The Power of Social Innovation: How Civic 41026 9780470576847 2010
Entrepreneurs Ignite Community Networks for
Good
Jossey-Bass The Power of the 2 x 2 Matrix: Using 2 x 2 43310 9781118008799 2004
Thinking to Solve Business Problems and Make
Better Decisions
Jossey-Bass The Practice of Leadership: Developing the Next 16718 9780787983055 2007
Generation of Leaders
Jossey-Bass The Prepared Mind of a Leader: Eight Skills 14261 9780787976804 2006
Leaders Use to Innovate; Make Decisions; and
Solve Problems
Jossey-Bass The Project Management Institute Project 14259 9780787940133 1998
Management Handbook
Jossey-Bass The Project Manager's MBA: How to Translate 2934 9780787952563 2001
Project Decisions into Business Success
Jossey-Bass The Project Meeting Facilitator: Facilitation Skills 22797 9780787987060 2007
to Make the Most of Project Meetings
Jossey-Bass The Public Relations Writer's Handbook: The 18034 9780787986315 2007
Digital Age; Second Edition
Jossey-Bass The Quest for Global Dominance: Transforming 24272 9780470194409 2008
Global Presence into Global Competitive
Advantage; Second Edition
Jossey-Bass The Reality-Based Rules of the Workplace: Know 52903 9781118413685 2013
What Boosts Your Value; Kills Your Chances; and
Will Make You Happier
Jossey-Bass The Responsibility Revolution: How the Next 34962 9780470558423 2010
Generation of Businesses Will Win
Jossey-Bass The Responsible Administrator: An Approach to 46270 9780470873946 2012

Ethics for the Administrative Role; Sixth Edition
Jossey-Bass The Responsible Business: Reimagining 41027 9780470648681 2011

Sustainability and Success
Jossey-Bass The Right CEO: Straight Talk About Making 2935 9780787955854 2001
Tough CEO Selection Decisions
Jossey-Bass The Road to Reinvention: How to Drive Disruption 63774 9780470923436 2014
and Accelerate Transformation
Jossey-Bass The Secret Language of Leadership: How 22798 9780787987893 2007

Leaders Inspire Action Through Narrative
Jossey-Bass The Secrets of Facilitation: The S.M.A.R.T. Guide 12216 9780787975784 2004
to Getting Results With Groups
Jossey-Bass The Secrets of Facilitation: The SMART Guide to 49772 9781118206133 2012
Getting Results with Groups; New and Revised
Jossey-Bass The Shibumi Strategy: A Powerful Way to Create 41028 9780470769508 2011
Meaningful Change
Jossey-Bass The Silent Language of Leaders: How Body 41660 9780470876367 2011
Language Can Help--or Hurt--How You Lead
Jossey-Bass The Silk Road Rediscovered: How Indian and 63775 9781118446232 2014
Chinese Companies are Becoming Globally
Stronger by Winning in Each Other's Markets
Jossey-Bass The Six Secrets of Change: What the Best 24280 9780787988821 2008
Leaders Do to Help Their Organizations Survive
and Thrive
Jossey-Bass The Skilled Facilitator: A Comprehensive 12260 9780787947231 2002
Resource for Consultants; Facilitators; Managers;
Trainers; and Coaches; New and Revised Edition
Jossey-Bass The Soft Edge: Where Great Companies Find 63777 9781118829424 2014
Lasting Success
Jossey-Bass The Source of Success: Five Enduring Principles 13960 9780787980375 2005
at the Heart of Real Leadership
Jossey-Bass The Strategic Application of Information 41029 9780470639412 2011

Technology in Health Care Organizations; Third
Edition
Jossey-Bass The Stress Effect: Why Smart Leaders Make 34964 9780470589038 2010
Dumb Decisions--And What to Do About It
Jossey-Bass The Sustainability Mindset: Using the Matrix Map 72968 9781118767351 2015
to Make Strategic Decisions
Jossey-Bass The Taboos of Leadership: The 10 Secrets No 22799 9780787995829 2007

One Will Tell You About Leaders and What They
Really Think
Jossey-Bass The Talent Development Platform: Putting People 80670 9781118873885 2015
First in Social Change Organizations
Jossey-Bass The Three Laws of Performance: Rewriting the 29647 9780470195598 2009
Future of Your Organization and Your Life
Jossey-Bass The Three Signs of a Miserable Job: A Fable for 22800 9780787995317 2007
Managers (And Their Employees)
Jossey-Bass The Three Tensions: Winning the Struggle to 16721 9780787987794 2007
Perform Without Compromise
Jossey-Bass The Triple Bottom Line: How Today’s Best-Run 13984 9780787979072 2006
Companies Are Achieving Economic; Social; and
Environmental Success--and How You Can Too
Jossey-Bass The Triple Bottom Line: How Today's Best-Run 58216 9781118226223 2014
Companies Are Achieving Economic; Social; and
Environmental Success: and How You Can Too;
Revised and Updated
Jossey-Bass The Trophy Kids Grow Up: How the Millennial 27242 9780470229545 2008
Generation Is Shaking Up the Workplace
Jossey-Bass The Trustworthy Leader: Leveraging the Power of 45163 9780470596289 2012
Trust to Transform Your Organization
Jossey-Bass The Truth about Leadership: The No-fads; Heart- 36502 9780470633540 2010
of-the-Matter Facts You Need to Know
Jossey-Bass The Unfinished Leader: Balancing Contradictory 63778 9781118455098 2014

Answers to Unsolvable Problems
Jossey-Bass The Unwritten Rules: The Six Skills You Need to 41030 9780470585788 2010
Get Promoted to the Executive Level
Jossey-Bass The Wisdom of Failure: How to Learn the Tough 49776 9781118135013 2013
Leadership Lessons Without Paying the Price
Jossey-Bass The Wizard and the Warrior: Leading with 17179 9780787974138 2006
Passion and Power
Jossey-Bass The Year Without Pants: WordPress.com and the 56409 9781118660638 2013
Future of Work
Jossey-Bass Think Like a Futurist: Know What Changes; What 49777 9781118147825 2012
Doesn't; and What's Next
Jossey-Bass Thirst: Fighting The Corporate Theft Of Our Water 22801 9780787984588 2007
Jossey-Bass Three Moves Ahead: What Chess Can Teach You 25102 9780470178218 2008
About Business (Even If You’ve Never Played)
Jossey-Bass Tipping Sacred Cows: Kick the Bad Work Habits 52911 9781118345917 2013
that Masquerade as Virtues
Jossey-Bass To Improve Health and Health Care: The Robert 33659 9780470496633 2010
Wood Johnson Foundation Anthology; Volume
XIII
Jossey-Bass To Improve Health and Health Care: Volume XIV: 41031 9780470325063 2011
The Robert Wood Johnson Foundation Anthology
Jossey-Bass TouchPoints: Creating Powerful Leadership 45199 9781118004357 2011

Connections in the Smallest of Moments
Jossey-Bass Transformative HR: How Great Companies Use 44461 9781118036044 2011
Evidence-Based Change for Sustainable
Advantage
Jossey-Bass Transforming Health Care Leadership: A Systems 58217 9781118505632 2013
Guide to Improve Patient Care; Decrease Costs;
and Improve Population Health
Jossey-Bass Transforming Public Health Practice: Leadership 44462 9780470508954 2011
and Management Essentials
Jossey-Bass Transitions at the Top: What Organizations Must 82569 9781118975084 2015
Do to Make Sure New Leaders Succeed
Jossey-Bass Transparency: How Leaders Create a Culture of 25103 9780470278765 2008

Candor
Jossey-Bass True Change: How Outsiders on the Inside Get 12236 9780787974732 2004
Things Done in Organizations
Jossey-Bass True North: Discover Your Authentic Leadership 18032 9780787987510 2007
Jossey-Bass Trust Me: Four Steps to Authenticity and 29651 9780470404355 2009
Charisma
Jossey-Bass Turning Adversity Into Opportunity 63785 9781118911297 2014
Jossey-Bass Twitter for Good: Change the World One Tweet at 44465 9781118061930 2011
a Time
Jossey-Bass Two Weeks to a Breakthrough: How to Zoom 18033 9780787984823 2007

Toward Your Goal in 14 Days or Less
Jossey-Bass Undercover Boss: Inside the TV Phenomenon 41032 9780470916001 2011

that is Changing Bosses and Employees
Everywhere
Jossey-Bass Understanding and Changing Your Management 56415 9781118399460 2013
Style: Assessments and Tools for Self-
Development; 2nd Edition
Jossey-Bass Unleashing Innovation: How Whirlpool 25104 9780470192405 2008
Transformed an Industry
Jossey-Bass Unleashing the Power of PR: A Contrarian's 16725 9780787982799 2006

Guide to Marketing and Communication
Jossey-Bass Unnatural Leadership: Going Against Intuition and 3745 9780787956189 2002
Experience to Develop Ten New Leadership
Instincts
Jossey-Bass Unusually Excellent: The Necessary Nine Skills 41033 9780470928431 2011
Required for the Practice of Great Leadership
Jossey-Bass Uplifting Leadership: How Organizations; Teams; 63791 9781118921326 2014

and Communities Raise Performance
Jossey-Bass Value Based Health Care: Linking Finance and 33661 9780470281673 2010
Quality
Jossey-Bass Virtual Teams That Work: Creating Conditions for 9529 9780787961626 2003
Virtual Team Effectiveness
Jossey-Bass Visual Strategy: A Workbook for Strategy 63803 9781118605929 2014

Mapping in Public and Nonprofit Organizations
Jossey-Bass Vital Factors: The Secret to Transforming Your 16727 9780787984472 2007
Business: And Your Life
Jossey-Bass Vital Voices: The Power of Women Leading 49786 9781118184776 2012
Change Around the World
Jossey-Bass Wake Me Up When the Data Is Over: How 16728 9780787982706 2006
Organizations Use Stories to Drive Results
Jossey-Bass Well Connected: An Unconventional Approach to 36503 9780470577943 2010

Building Genuine; Effective Business
Relationships
Jossey-Bass What Great Brands Do: The Seven Brand- 62730 9781118611258 2014
Building Principles that Separate the Best from
the Rest
Jossey-Bass What Matters Now: How to Win in a World of 45173 9781118120828 2012
Relentless Change; Ferocious Competition; and
Unstoppable Innovation
Jossey-Bass When Growth Stalls: How It Happens; Why You're 29652 9780470395707 2009
Stuck; and What to Do About It
Jossey-Bass When Talk Works: Profiles of Mediators 12246 9780787910907 2001
Jossey-Bass When the Headline Is You: An Insider's Guide to 43324 9780470543948 2010
Handling the Media
Jossey-Bass When: The Art of Perfect Timing 56417 9781118226117 2013
Jossey-Bass Where Winners Live: Sell More; Earn More; 52926 9781118436264 2013
Achieve More Through Personal Accountability
Jossey-Bass Who's in the Room?: How Great Leaders 45174 9781118067871 2012
Structure and Manage the Teams Around Them
Jossey-Bass Why Are We Bad at Picking Good Leaders? A 41679 9780470601945 2011
Better Way to Evaluate Leadership Potential
Jossey-Bass Why CEOs Fail: The 11 Behaviors That Can 11219 9780787967635 2003
Derail Your Climb to the Top - And How to
Manage Them
Jossey-Bass Why People Fail: The 16 Obstacles to Success 45175 9781118106174 2012
and How You Can Overcome Them
Jossey-Bass Why Should the Boss Listen to You?: The Seven 24273 9780787996185 2008
Disciplines of the Trusted Strategic Advisor
Jossey-Bass Winning Across Global Markets: How Nokia 34991 9780470339664 2010
Creates Strategic Advantage in a Fast-Changing
World
Jossey-Bass Winning Grants Step by Step: The Complete 56432 9781118378342 2013
Workbook for Planning; Developing and Writing
Successful Proposals; Fourth Edition
Jossey-Bass Women and Leadership: The State of Play and 22803 9780787988333 2007
Strategies for Change
Jossey-Bass Work Naked: Eight Essential Principles for Peak 12403 9780787953904 2001
Performance in the Virtual Workplace
Jossey-Bass Work-Based Learning: Bridging Knowledge and 24274 9780470182567 2008

Action in the Workplace; New and Revised Edition
Jossey-Bass Working Across Boundaries: Making 11247 9780787964306 2002

Collaboration Work in Government and Nonprofit
Organizations
Jossey-Bass World Class IT: Why Businesses Succeed When 33662 9780470450185 2009
IT Triumphs
Jossey-Bass Your Creative Brain: Seven Steps to Maximize 49811 9781118396544 2010
Imagination; Productivity; and Innovation in Your
Life
Jossey-Bass Your Customer Rules!: Delivering the Me2B 80649 9781118954775 2015
Experiences That Today's Customers Demand
Jossey-Bass Zig Zag: The Surprising Path to Greater Creativity 52943 9781118297704 2013
Julie Miller Business Writing That Counts! Fifth Edition 37340 9781887542371 2010
Julie Miller Business Writing That Counts! Fourth Edition 14181 9781887542371 2006
Julie Miller Secrets of Self-Starters: 48 Amazing Stories to 37341 9781935359616 2011

Ignite the Self-Starter in You!
Kaplan Professional Ageless Marketing: Strategies for Reaching the 7155 9780793177554 2003
Hearts and Minds of the New Customer Majority
Kaplan Professional Annuities; Third Edition 3284 9780793141937 2001
Kaplan Professional Ban the Humorous Bazooka: [and Avoid the 2512 9780793141081 2001
Roadblocks and Speed Bumps along the
Innovation Highway]
Kaplan Professional Beyond Selling Value: A Proven Process to Avoid 4291 9780793154708 2002
the Vendor Trap
Kaplan Professional Beyond the Brand: Why Engaging the Right 9710 9780793188369 2004
Customers is Essential to Winning in Business
Kaplan Professional Bionic eTeamwork: How to Build Collaborative 4292 9780793148349 2001
Virtual Teams at HyperSpeed
Kaplan Professional Blogging for Business 16327 9781419536458 2006
Kaplan Professional Brandscendance: Three Essential Elements of 9711 9780793183036 2004

Enduring Brands
Kaplan Professional Breakthrough Teams for Breakneck Times: 3285 9780793142736 2001
Unlocking the Genius of Creative Collaboration
Kaplan Professional Business Inside Out: Capturing Millions of Brand 16339 9781419505201 2006
Loyal Gay Consumers
Kaplan Professional Capitalize on Your Success: The Ultimate Guide 16353 9781419583308 2007
to Getting the Money; Growing the Business; and
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Kaplan Professional Cause Marketing: Build Your Image and Bottom 5800 9780793152582 2002
Line Through Socially Responsible Partnerships;
Programs; and Events
Kaplan Professional Collaborative Communities: Partnering for Profit in 3286 9780793144358 2001
the Networked Economy
Kaplan Professional Counter-Intuitive Selling: Mastering the Art of the 16359 9781419593291 2007
Unexpected
Kaplan Professional Cowboys and Dragons: Shattering Cultural Myths 5802 9780793160297 2003
to Advance Chinese-American Business
Kaplan Professional Creating Customer Evangelists: How Loyal 4293 9780793155613 2003
Customers Become a Volunteer Sales Force
Kaplan Professional Creating the #1 Sales Force 11346 9781419502743 2005
Kaplan Professional Credibility Marketing 3287 9780793148868 2002
Kaplan Professional Design for Six Sigma: The Revolutionary Process 4294 9780793152247 2002
for Achieving Extraordinary Profits
Kaplan Professional Ego Check: Why Executive Hubris is Wrecking 16358 9781419535352 2007
Companies and Careers and How to Avoid the
Trap
Kaplan Professional Employee Benefits; 6th Edition 3288 9780793139606 2001
Kaplan Professional Everyone is a Customer: A Proven Method for 5804 9780793154128 2002
Measuring the Value of Every Relationship in the
Era of Collaborative Business
Kaplan Professional Fast Growth: How to Attain It; How to Sustain It 2513 9781574101355 2001
Kaplan Professional Filling the Glass: The Skeptic's Guide to Positive 3289 9780793138654 2001
Thinking in Business
Kaplan Professional Food for Thought: How the Creator of 16343 9781419500084 2005
Fuddrucker’s; Romano’s Macaroni Grill; and
eatZi’s Built a $10 Billion Empire One Concept at
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Kaplan Professional From Kitchen to Market: Selling Your Gourmet 16342 9780793199976 2005
Food Specialty; 4th Edition
Kaplan Professional From Selling to Serving: The Essence of Client 7172 9780793192076 2004
Creation
Kaplan Professional Full Price: Competing On Value in the New 2514 9780793139545 2000
Economy
Kaplan Professional Getting Them to Give a Damn: How to Get Your 11342 9781419504587 2005
Front Line to Care About Your Bottom Line
Kaplan Professional Great Leaders See the Future First: Taking Your 2515 9780793136858 2000
Organization to the Top in Five Revolutionary
Steps
Kaplan Professional Heat up Your Cold Calls: How to Make Prospects 11348 9781419502767 2005
Listen; Respond; and Buy
Kaplan Professional How to Sell More Stuff!: Promotional Marketing 9714 9780793193318 2005
that Really Works
Kaplan Professional How Winners Sell: 21 Proven Strategies to 9715 9780793185696 2004
Outsell Your Competition and Win the Big Sale
Kaplan Professional Leadership Sopranos Style: How to Become a 7158 9780793181506 2004
More Effective Boss
Kaplan Professional Legendary Brands: Unleashing the Power of 4295 9780793155606 2002
Storytelling to Create a Winning Market Strategy
Kaplan Professional Let them Eat Cake: Marketing Luxury To The 9716 9780793193073 2005
Masses: As Well As The Classes
Kaplan Professional Light Their Fire: Using Internal Marketing to Ignite 11344 9781419502521 2005
Employee Performance and Wow Your
Customers
Kaplan Professional Lightning in a Bottle: Proven Lessons for Leading 2516 9780793135950 2000
Change
Kaplan Professional Loyalty Marketing for the Internet Age: How to 2517 9780793140336 2000
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Kaplan Professional Making Diversity Work: Seven Steps for Defeating 7159 9780793177639 2003
Bias in the Workplace
Kaplan Professional Manufacturing Works: The Vital Link Between 4296 9780793151981 2002
Production and Prosperity
Kaplan Professional Marketing to Women: How to Understand; Reach; 5806 9780793159635 2003
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Market Segment
Kaplan Professional Mother Leads Best: 50 Women Who Are 9718 9780793195183 2005
Changing The Way Organizations Define
Leadership
Kaplan Professional Net Strategy: Charting the Digital Course for Your 2518 9780793138661 2000
Company's Growth
Kaplan Professional Permission-Based E-Mail Marketing That Works! 3291 9780793142958 2001
Kaplan Professional Positively Outrageous Service: How to Delight 9719 9780793188239 2004
and Astound Your Customers and Win Them for
Life; 2nd Edition
Kaplan Professional PrimeTime Women: How to Win the Hearts; 16360 9781419593307 2007
Minds; and Business of Boomer Big Spenders
Kaplan Professional Project Management for Design Professionals 16364 9781419528125 2006
Kaplan Professional Radical Change; Radical Results: 7 Actions To 9721 9780793173631 2003
Become the Force for Change in Your
Organization
Kaplan Professional Restaurant Planning Guide; Second Edition 16344 9781574100266 1996
Kaplan Professional Retrain Your Business Brain: Outsmart the 9722 9780793170159 2003
Corporate Competition
Kaplan Professional ROI Selling: Increasing Revenue; Profit; & 9723 9780793187997 2004
Customer Loyalty Through the 360° Sales Cycle
Kaplan Professional Rude Awakenings: Overcoming the Civility Crisis 4297 9780793151974 2002
in the Workplace
Kaplan Professional Sales and Marketing the Six Sigma Way 16336 9781419521508 2006
Kaplan Professional Sales Autopsy 16348 9781419540554 2006
Kaplan Professional Sales Don't Just Happen: 26 Proven Strategies to 4298 9780793154630 2002
Increase Sales in Any Market
Kaplan Professional Sales Training Solutions 16354 9781419585449 2006
Kaplan Professional Selling with Emotional Intelligence: 5 Skills for 9724 9780793161287 2003
Building Stronger Client Relationships
Kaplan Professional Service Magic: The Art of Amazing Your 5807 9780793164677 2003
Customers
Kaplan Professional Stand Out from the Crowd: Secrets to Crafting a 16337 9781419523007 2006
Winning Company Identity
Kaplan Professional Strategic Negotiation: A Breakthrough 4-Step 9886 9780793183043 2004

Process for Effective Business Negotiation
Kaplan Professional Strategies That Win Sales: Best Practices of the 9725 9780793188604 2005
World's Leading Organizations
Kaplan Professional Success Secrets of the Online Marketing 11347 9781419505010 2005
Superstars
Kaplan Professional Target Marketing: Researching; Reaching; and 2519 9781574100273 1996
Retaining Your Target Market; Third Edition
Kaplan Professional The Art of Client Service 5799 9780793167999 2003
Kaplan Professional The Arthur Andersen Guide to Talking with Your 2520 9781574100754 1997
Customers: What They Will Tell You about Your
Business When You Ask the Right Questions
Kaplan Professional The Communication Catalyst: The Fast (But Not 5801 9780793149049 2002
Stupid) Track to Value for Customers; Investors;
and Employees
Kaplan Professional The Complete Guide to Consulting Contracts: 2521 9781574100709 1997
How to Understand; Draft; and Negotiate
Contracts and Agreements that Work; Second
Edition
Kaplan Professional The Complete Guide to Direct Marketing: Creating 16349 9781419526930 2006
Breakthrough Programs that Really Work
Kaplan Professional The Consistent Consumer: Predicting Future 11341 9781419502736 2005
Behavior Through Lasting Values
Kaplan Professional The Engaging Leader: Winning with Today's Free 9713 9780793165148 2003
Agent Workforce
Kaplan Professional The Essential New Manager's Kit 7156 9780793178414 2004
Kaplan Professional The Financial Professional's Guide to Persuading 3293 9780793146710 2001
1 or 1;000
Kaplan Professional The Forgotten Half of Change 11343 9781419502750 2005
Kaplan Professional The Market Planning Guide: Creating a Plan to 2522 9781574100983 1998
Successfully Market Your Business; Product; or
Service; Fifth Edition
Kaplan Professional The Mentoring Advantage: Creating the Next 9717 9780793186921 2004
Generation of Leaders
Kaplan Professional The Outsourcing Revolution: Why it Makes Sense 9712 9780793192144 2004
and How to Do it Right
Kaplan Professional The Power of Design for Six Sigma 4300 9780793160600 2003
Kaplan Professional The Power of Six Sigma: An Inspiring Tale of How 3294 9780793144341 2001
Six Sigma Is Transforming the Way We Work
Kaplan Professional The Prime Solution: Close the Value Gap; 9720 9780793195220 2005
Increase Margins; and Win the Complex Sale
Kaplan Professional The Radical Leap: A Personal Lesson in Extreme 11345 9780793185689 2004
Leadership
Kaplan Professional The Relationship Advantage: Become a Trusted 7161 9780793170265 2003
Advisor and Create Clients for Life
Kaplan Professional The Seven Minute Difference: Small Steps to Big 16326 9781419537233 2006
Changes
Kaplan Professional The Soul of an Organization: Understanding the 4299 9780793157808 2003
Values that Drive Successful Corporate Cultures
Kaplan Professional The Upstart Guide to Owning and Managing a Bar 16334 9781419535536 2006
or Tavern; Second Edition
Kaplan Professional Tribal Knowledge: Business Wisdom Brewed from 16338 9781419520013 2006
the Grounds of Starbucks Corporate Culture
Kaplan Professional Trillion-Dollar Moms 11340 9781419504570 2005
Kaplan Professional True Leaders: How Exceptional CEOs and 3295 9780793148264 2001
Presidents Make a Difference by Building People
and Profits
Kaplan Professional Trust; Truth and the Bottom Line: 7 Steps to 2523 9780793141630 2001
Trust-Based Management
Kaplan Professional Web Rules: How the Internet is Changing the 2524 9780793136131 2000
Way Consumers Make Choices
Kaplan Professional When Customers Talk: Turn What They Tell You 9726 9780793195190 2005
into Sales
Kaplan Professional Why Johnny Can't Sell and What to Do About It 16341 9781419535734 2006
Kaplan Professional Why People Buy Things They Don't Need: 9727 9780793186020 2004
Understanding and Predicting Consumer
Behavior
Kaplan Professional Why Service Stinks... and Exactly What to Do 7163 9780793176816 2004
About it!
Kaplan Professional Winning the Toughest Customer: The Essential 16332 9781419535543 2006
Guide to Selling to Women
Kogan Page [Re]Inventing the Brand 4743 9780749435936 2001
Kogan Page 101 Learning and Development Tools: Essential 43646 9780749461089 2011
Techniques for Creating; Delivering and
Managing Effective Training
Kogan Page 20:20 Project Management: How to Deliver on 46996 9780749466084 2012
Time; on Budget and on Spec
Kogan Page 28 Business Thinkers Who Changed the World: 43125 9780749462390 2011
The Management Gurus and Mavericks Who
Changed the Way We Think About Business
Kogan Page 30 Minutes...Before a Meeting 6544 9780749423568 1997
Kogan Page 30 Minutes...To Brainstorm Great Ideas 6546 9780749423582 1997
Kogan Page 30 Minutes...To Make the Right Decision 6545 9780749423575 1997
Kogan Page 4D Leadership: Competitive Advantage Through 97532 9780749474645 2016

Vertical Leadership Development
Kogan Page 50 Top Tools for Coaching: A Complete Toolkit for 36826 9780749456764 2009
Developing and Empowering People
Developing and Empowering People; Second
Edition
Developing and Empowering People; Third
Edition
Kogan Page A Business Guide to Information Security: How to 13033 9780749443955 2005
Protect your Company's IT Assets; Reduce Risks
and Understand the Law
Kogan Page A Guide to Non-cash Reward 42564 9780749460969 2011
Kogan Page A Guide to Open Innovation and Crowdsourcing: 42572 9780749463076 2011
Practical Tips Advice And Examples From
Leading Experts In The Field; First Edition
Kogan Page A Handbook of Employee Reward Management 21329 9780749449629 2007
and Practice; 2nd edition
Kogan Page A Handbook of Logistics and Distribution 18792 9780749446697 2006

Management; 3rd Edition
Kogan Page A Manager's Guide to Health and Safety at Work 7878 9780749441203 2003
Kogan Page A Practical Guide to Assessment Centres and 21332 9780749450540 2007
Selection Methods: Measuring Competency for
Recruitment and Development
Kogan Page A Quick Start Guide to Cloud Computing: Moving 36827 9780749461300 2010
Your Business into the Cloud
Kogan Page A Quick Start Guide to Mobile Marketing: Create a 36828 9780749460983 2010
Dynamic Campaign and Improve Your
Kogan Page A Quick Start Guide to Podcasting 36829 9780749461454 2010
Kogan Page A Quick Start Guide to Social Media Marketing: 36830 9780749457587 2010
High-Impact; Low-Cost Marketing That Works
Kogan Page About Face: The Secrets of Emotionally Effective 36831 9780749457570 2010
Advertising
Kogan Page Accelerating Performance: Powerful New 5720 9780749436421 2002

Techniques to Develop People
Kogan Page Accounting for Non-Accountants; Ninth Edition 50321 9780749465971 2013
Kogan Page Accounting for Non-Accountants: A Manual for 28459 9780749452643 2008
Managers and Students; 7th Edition
Kogan Page Ad Land: A Global History of Advertising 21310 9780749448370 2007
Kogan Page Adaptability: The Art of Winning in an Age of 45976 9780749465247 2012
Uncertainty
Kogan Page Adland: A Global History of Advertising; Second 53327 9780749464318 2013
Edition
Kogan Page Advanced Project Management: A Complete 7866 9780749440947 2004

Guide to the Key Processes; Models and
Techniques
Kogan Page Advertising Transformed: The New Rules for the 62150 9780749471484 2014
Digital Age
Kogan Page Agile Change Management: A Practical 62579 9780749470982 2014

Framework for Successful Change Planning and
Implementation
Kogan Page An UnAmerican Business: The Rise of the New 13027 9780749444907 2006
European Enterprise
Kogan Page Appreciative Inquiry for Change Management: 23519 9780749450717 2008
Using AI to Facilitate Organizational Development
Kogan Page Armstrong's Essential Human Resource 36832 9780749459895 2010

Management Practice: A Guide to People
Management
Kogan Page Armstrong's Handbook of Human Resource 47011 9780749465506 2012
Management Practice; 12th Edition

Management Practice; 13th Edition

Management Practice; Eleventh Edition
Kogan Page Armstrong's Handbook of Performance 44928 9780749453923 2009

Management: An Evidence-based Guide to
Delivering High Performance; 4th Edition
Kogan Page Armstrong's Handbook of Performance 68068 9780749470296 2015
Management: An Evidence-Based Guide to
Delivering High Performance; 5th Edition
Kogan Page Armstrong's Handbook of Reward Management 36833 9780749455347 2010
Practice: Improving Performance Through
Reward; 3rd Edition
Kogan Page Armstrong's Handbook of Reward Management 97527 9780749473891 2015
Practice: Improving Performance Through
Reward; 5th Edition
Kogan Page Armstrong's Handbook of Strategic Human 43644 9780749463946 2011
Resource Management; Fifth Edition
Kogan Page Assessment Methods in Recruitment; Selection & 12538 9780749442941 2005
Performance
Kogan Page A-Z of Employment Law: A Complete Reference 9906 9780749438890 2003
Source for Managers; Fourth Edition
Kogan Page Best Practice in Performance Coaching: A 21335 9780749450823 2007

Handbook for Leaders; Coaches; HR
Professionals and Organizations
Kogan Page Beyond Branding 11487 9780749443993 2005
Kogan Page Bid Management 42563 9780749460662 2011
Kogan Page Bids; Tenders & Proposals:Winning Business 18816 9780749449735 2007
Through Best Practice; Revised Second Edition
Kogan Page Bids; Tenders and Proposals: Winning Business 5566 9780749438609 2003
Through Best Practice
Kogan Page Big Ideas: Putting the Zest into Creativity & 5567 9780749438784 2003
Innovation at Work
Kogan Page Blended Learning: How to Integrate Online and 5568 9780749439019 2003
Traditional Learning
Kogan Page Blog; Podcast; Google; Sell: The Complete Guide 44242 9780749463830 2012
to Making Online Profit
Kogan Page Bold: How to be Brave in Business and Win 47017 9780749463441 2011
Kogan Page Brand and Talent 62153 9780749469252 2014
Kogan Page BRAND Child: Remarkable Insights Into the 7805 9780749438678 2003
Minds of Today's Global Kids and Their
Relationships With Brands
Kogan Page Brand Driven: The Route to Integrated Branding 9907 9780749437978 2003
through Great Leadership
Kogan Page Brand EsSense: Using Sense; Symbol and Story 57781 9780749470012 2014
to Design Brand Identity
Kogan Page Brand Failures 6440 9780749439279 2003
Kogan Page Brand Failures: The Truth about the 100 Biggest 43123 9780749462994 2011
Branding Mistakes of All Time; Second Edition
Kogan Page Brand Immortality: How Brands Can Live Long 31016 9780749449285 2008
and Prosper
Kogan Page Brand New Brand Thinking: Brought to Life by 11 7868 9780749436780 2002
Experts Who Do
Kogan Page Brand Psychology: Consumer Perceptions; 77619 9780749471736 2015

Corporate Reputations
Kogan Page Brand Royalty: How the World's Top 100 Brands 9908 9780749442576 2004
Thrive & Survive
Kogan Page Brand Success: How the World’s Top 100 Brands 43127 9780749462871 2011
Thrive and Survive; 2nd Edition
Kogan Page Branded Beauty: How Marketing Changed the 43930 9780749461812 2011
Way We Look
Kogan Page Branded Entertainment: Product Placement & 18819 9780749449407 2007
Brand Strategy in the Entertainment Business
Kogan Page Branded Male: Marketing to Men 23511 9780749450113 2008
Kogan Page Branding Your Business; Revised Edition 42571 9780749462963 2011
Kogan Page Branding Your Business: Promoting Your 28462 9780749450731 2008
Business; Attracting Customers and Standing out
in the Market Place
Kogan Page Brandwashed 45597 9780749465049 2012
Kogan Page Bridging the Culture Gap: A Practical Guide to 8466 9780749441708 2004
International Business Communication
Kogan Page Bridging the Culture Gap: A Practical Guide to 28467 9780749452742 2008
International Business Communication; 2nd
Edition
Kogan Page Building a Culture of Innovation: A Practical 97533 9780749474478 2015
Framework for Placing Innovation at the Core of
Your Business
Kogan Page Business Analysis and Leadership: Influencing 53353 9780749468620 2013
Change
Kogan Page Business and Financial Models 50887 9780749468101 2013
Kogan Page Business Continuity Management System: A 68032 9780749469115 2015

Complete Framework for Implementing ISO
22301
Kogan Page Business Insights: China 23506 9780749450625 2008
Kogan Page Business Insights: China: Practical Advice on 42005 9780749459918 2011
Operational Strategy and Risk Management;
Second Edition
Kogan Page Business Insights: Europe: A Practical Guide to 31017 9780749450816 2009
Company Formation; Employment Law and
Taxation Across The EU
Kogan Page Business Operations Models: Becoming a 82265 9780749473310 2015
Disruptive Competitor
Kogan Page Business Research: Enjoy Creating; Developing 58388 9780749468958 2014
and Writing Your Business Project
Kogan Page Business Solutions on Demand: Transform the 7869 9780749441722 2004
Business to Deliver Real Customer Value
Kogan Page Business to Business Market Research 12546 9780749443641 2005
Kogan Page Campaign It!: Achieving Success Through 45434 9780749464202 2012
Communication
Kogan Page Category Management In Purchasing: A Strategic 38048 9780749452575 2009

Approach To Maximize Business Profitability
Kogan Page Category Management in Purchasing: A Strategic 47013 9780749464981 2012

Approach to Maximize Business Profitability;
Second Edition
Kogan Page Chairing the Board; Revised Edition: A Practical 18810 9780749448691 2007
Guide to Activities and Responsibilities
Kogan Page Change Management Excellence: Using the Four 8469 9780749440336 2004
Intelligences for Successful Organizational
Change
Kogan Page Cheap: The Real Cost of the Global Trend for 21318 9780749449933 2006
Bargains; Discounts; & Consumer Choice
Kogan Page Choosing & Using Consultants & Advisers: A Best 13030 9780749446390 2004
Practice Guide to Making the Right Decision and
Getting Good Value
Kogan Page Clean Tech Clean Profits: Using Effective 68044 9780749470418 2014
Innovation and Sustainable Business Practices to
Win in the New Low-Carbon Economy
Kogan Page Clicks; Bricks & Brands 4728 9780749434908 2001
Kogan Page Coaching and Mentoring: Practical Conversations 31018 9780749443658 2009
to Improve Learning; 2nd Edition
Kogan Page Coaching and Mentoring: Practical Methods to 22633 9780749431181 2000
Improve Learning
Kogan Page Coaching for Change: Practical Strategies for 8480 9780749441685 2004
Transforming Performance
Kogan Page Coaching for Resilience: A Practical Guide to 47007 9780749466459 2012
Using Positive Psychology
Kogan Page Coaching in Times of Crisis and Transformation: 97519 9780749468309 2015
How to Help Individuals and Organisations
Flourish
Kogan Page Coaching Made Easy: Step-by-Step Techniques 6441 9780749439538 2003
That Get Results
Kogan Page Coaching Presence: Building Consciousness and 62577 9780749470579 2014
Awareness in Coaching Interventions
Kogan Page Coherence: The Secret Science of Brilliant 57780 9780749470050 2014
Leadership
Kogan Page Commonsense Direct & Digital Marketing; 5th 21324 9780749447601 2007
Edition
Kogan Page Communicate to Inspire: A Guide for Leaders 62151 9780749468149 2014
Kogan Page Communicate to Win; 2nd Edition 13025 9780749444358 2006
Kogan Page Complaint Management Excellence: Creating 45984 9780749465308 2012

Customer Loyalty Through Service Recovery
Kogan Page Complete Training Evaluation: Comprehensive 68046 9780749471002 2014

Guide to Measuring Return on Investment
Kogan Page Complete Training: From Recruitment to 53317 9780749468996 2013

Retirement
Kogan Page Confidence at Work: Get it; Feel it; Keep it 42008 9780749461218 2011
Kogan Page Confidence at Work: Get It; Feel It; Keep It; 2nd 53329 9780749467753 2013
Edition
Kogan Page Conflict in Organizational Groups: New Directions 23504 9780749451011 2007
in Theory and Practice
Kogan Page Consumer Insight: How to Use Data and Market 11488 9780749442927 2004
Research to Get Closer to Your Customer
Kogan Page Corporate Governance; Ethics and CSR 46993 9780749463854 2013
Kogan Page Corporate Governance: A Practical Guide to the 23507 9780749448172 2008
Legal Frameworks and International Codes of
Practice
Kogan Page Corporate Investment Opportunities in the New 13031 9780749446369 2006
Europe
Kogan Page Corporate Reputation; The Brand & The Bottom 12543 9780749444082 2005
Line; Third Edition
Kogan Page Creating Authentic Organizations: Bringing 68052 9780749471439 2014

Meaning and Engagement Back to Work
Kogan Page Creating Lasting Value: How to Lead; Manage 57786 9780749471170 2014
and Market Your Stakeholder Value
Kogan Page Creating Passionbrands 12539 9780749443702 2005
Kogan Page Creating Success: How to Motivate People; 18771 9780749445515 2006
Second Edition
Kogan Page Creating the Strategy: Winning and Keeping 46007 9780749466145 2012
Customers in B2B Markets
Kogan Page Creativity at Work: Supercharge Your Brain and 53328 9780749466664 2013
Make Your Ideas Stick
Kogan Page Crisis Communication: Practical PR Strategies for 31019 9780749454005 2008
Reputation Management and Company Survival
Kogan Page Cross-Cultural Communication: The Essential 22635 9780749439224 2003

Guide to International Business; Revised Second
Edition
Kogan Page Customer Care Excellence: How to Create an 5569 9780749437923 2002
Effective Customer Focus; 4th Edition
Kogan Page Customer Care Excellence: How to Create an 23499 9780749450663 2008
Effective Customer Focus; 5th Edition
Kogan Page Customer Innovation: Customer-Centric Strategy 65156 9780749471644 2014
for Enduring Growth
Kogan Page Customer-Centric Marketing: Supporting 77663 9780749472092 2015

Sustainability in the Digital Age
Kogan Page Cut Costs Not Corners: A Practical Guide to 36836 9780749459765 2010
Staying Competitive and Improving Profits
Kogan Page Dealing with Difficult People; Revised Edition 36837 9780749456603 2010
Kogan Page Dealing with Difficult People; Third Edition 18769 9780749447519 2006
Kogan Page Dealing with Difficult People: Creating Success; 54366 9780749466947 2013
Revised Second Edition
Kogan Page Decide: Better Ways of Making Better Decisions 50894 9780749466299 2013
Kogan Page Decision Making & Problem Solving Strategies 18809 9780749449186 2007
Kogan Page Decision Making and Problem Solving 50892 9780749466961 2013
Kogan Page Decision Making and Problem Solving Strategies 37061 9780749455514 2010
Kogan Page Decoding the Irrational Consumer: How to 90879 9780749473846 2015
Commission; Run and Generate Insights from
Neuromarketing Research
Kogan Page Demystifying Strategic Thinking: Lessons from 65070 9780749469443 2014
Leading CEOs
Kogan Page Demystifying Strategy: How to Become a 50322 9780749465681 2012

Strategic Thinker
Kogan Page Designing the Purposeful Organization: How to 77664 9780749472207 2015
Inspire Business Performance Beyond
Boundaries
Kogan Page Develop Your Assertiveness; 3rd Edition 54361 9780749466985 2013
Kogan Page Develop Your Assertiveness; Second Edition 36838 9780749460013 2010
Kogan Page Develop Your Leadership Skills 18808 9780749449193 2007
Kogan Page Develop Your Leadership Skills; Revised Edition 37583 9780749455491 2010
Kogan Page Develop Your Leadership Skills: Creating 54365 9780749467005 2013
Success; Second Edition
Kogan Page Develop Your Marketing Skills 36839 9780749462246 2011
Kogan Page Develop Your NLP Skills; 3rd edition 18770 9780749445584 2007
Kogan Page Develop Your Presentation Skills 43129 9780749462789 2011
Kogan Page Develop Your Presentation Skills: Because You 54357 9780749467029 2013
Only Have One Chance to Make a First
Impression; Second Edition
Kogan Page Developing Mental Toughness: Coaching 90871 9780749473808 2015
Strategies to Improve Performance; Resilience
and Wellbeing; 2nd Edition
Kogan Page Developing Mental Toughness: Improving 45436 9780749463779 2012
Performance; Wellbeing and Positive Behaviour in
Others
Kogan Page Developing Resilient Organizations: How to 68038 9780749470098 2014
Create an Adaptive; High-Performance and
Engaged Organization
Kogan Page Different Thinking: Creative Strategies for 21317 9780749448400 2007
Developing the Innovative Business
Kogan Page Digital Branding: A Complete Step-by-Step Guide 65073 9780749469955 2014
to Strategy; Tactics and Measurement
Kogan Page Digital State: How the Internet is Changing 50883 9780749468859 2013
Everything
Kogan Page Digital Wars: Apple; Google; Microsoft and the 50320 9780749464134 2012
Battle for the Internet
Kogan Page Digital Wars: Apple; Google; Microsoft and the 65157 9780749472030 2014
Battle for the Internet; 2nd Edition
Kogan Page Directors' Dilemmas: Tales from the Frontline; 11489 9780749443450 2005
Second Edition
Kogan Page Disaster Proof Your Career: Tactics to Survive; 36841 9780749459543 2010
Thrive and Keep Ahead in the Workplace
Kogan Page Distribution Channels: Understanding and 28488 9780749452568 2008

Managing Channels to Market
Kogan Page Diversity in Coaching: Working with Gender; 31020 9780749450793 2009
Culture; Race and Age
Kogan Page Diversity in Coaching: Working with Gender; 53312 9780749466626 2013
Culture; Race and Age; 2nd edition
Kogan Page Economics for Business: A Guide to Decision 97526 9780749470197 2016
Making in a Complex Global Macroeconomy
Kogan Page Effective Customer Care 36842 9780749459970 2010
Kogan Page Effective Internal Communication 12551 9780749439484 2005
Kogan Page Effective Internal Communication; Second Edition 28497 9780749452650 2008
Kogan Page Effective NLP Skills 43126 9780749462758 2011
Kogan Page Effective NLP Skills: Creating Success; Second 54358 9780749467043 2013
Edition
Kogan Page Effective People Management 42569 9780749462857 2011
Kogan Page Effective Personal Communication Skills for 12542 9780749444075 2005
Public Relations
Kogan Page Effective Project Management 42565 9780749461577 2011
Kogan Page Effective Writing Skills for Public Relations; Fourth 28478 9780749451097 2008
Edition
Kogan Page Embodied Leadership: The Somatic Approach to 53318 9780749465643 2013
Developing Your Leadership
Kogan Page Emerging Markets: Strategies for Competing in 97524 9780749474492 2016
the Global Value Chain
Kogan Page Emotional Fitness Coaching: How to Develop a 45994 9780749465568 2012
Positive and Productive Workplace for Leaders;
Managers and Coaches
Kogan Page Emotional Intelligence Coaching: Improving 31021 9780749454586 2009
Performance for Leaders; Coaches and the
Individual
Kogan Page Emotionomics: Leveraging Emotions for Business 31022 9780749453992 2008
Success; Revised Edition
Kogan Page Employee Engagement 68070 9780749472016 2015
Kogan Page Employee Engagement & Communication 47012 9780749466824 2012

Research: Measurement; Strategy & Action
Kogan Page Employee Relations 62576 9780749469764 2014

Kogan Page Employee Research: How To Increase Employee 18791 9780749445409 2006
Involvement Through Consultation
Kogan Page Employee Risk Management: How to Protect 68054 9780749471606 2014
Your Business Reputation and Reduce Your
Legal Liability
Kogan Page Engaging Change: A People-Centred Approach to 82263 9780749472917 2015
Business Transformation
Kogan Page Ethical Leadership: Creating and Sustaining an 57777 9780749469566 2013
Ethical Business Culture
Kogan Page Ethics in Public Relations: A Guide to Best 8479 9780749442767 2004
Practice
Kogan Page Evaluating Public Relations: A Best Practice 11490 9780749443061 2005
Guide to Public Relations Planning; Research &
Evaluation
Kogan Page Evaluating Public Relations: A Guide to Planning; 57555 9780749468897 2014
Research and Measurement; Third Edition
Kogan Page Everything You Ever Needed to Know about 6443 9780749440480 2003
Training; 3rd Edition
Kogan Page Everything You Ever Needed to Know about 22634 9780749450083 2007
Training; 4th Edition
Kogan Page Evidence-Based Reward Management: Creating 36844 9780749456566 2010

Measurable Business Impact from Your Pay and
Reward Practices
Kogan Page Excellence in Coaching: The Industry Guide; 2nd 37062 9780749456672 2010
Edition
Kogan Page Excellence in Coaching: The Industry Guide; 97529 9780749474454 2016
Third Edition
Kogan Page Executive Advantage: Resilient Leadership for 50882 9780749468286 2013
21st-Century Organizations
Kogan Page Executive Finance and Strategy: How to 68050 9780749471507 2014
Understand and Use Financial Information to Set
Strategic Goals
Kogan Page Executive Writing Skills for Managers: Master 44930 9780749455187 2009
Word Power to Lead your Teams; Make Strategic
Links and Develop Relationships
Kogan Page Experiential Learning: A Handbook for Education; 53333 9780749467654 2013
Training and Coaching; Third Edition
Kogan Page Experiential Marketing: A Practical Guide To 31023 9780749452759 2009

Interactive Brand Experiences
Kogan Page Extraordinary Leadership: Creating Strategies for 6444 9780749440435 2001
Change
Kogan Page Facilitating Multicultural Groups: A Practical Guide 18824 9780749444921 2007
Kogan Page Facilitating Reflective Learning Through 13046 9780749444488 2006

Mentoring & Coaching
Kogan Page Facilitating Reflective Learning: Coaching; 49072 9780749465070 2012

Mentoring and Supervision; Second Edition
Kogan Page Facilitation Made Easy: Practical Tips to Improve 4730 9780749436087 2001
Meetings & Workshops; Second Edition
Kogan Page Facilitation Made Easy: Practical Tips to Improve 12533 9780749443511 2005
Meetings and Workshops; 3rd Edition
Kogan Page Family Wars: Classic Conflicts In Family Business 23498 9780749446307 2008
and How to Deal With Them
Kogan Page Fashion Brands: Branding Style from Armani to 46998 9780749464462 2012
Zara; Third Edition
Kogan Page Fashion Logistics: Insights into the Fashion Retail 97525 9780749472986 2015
Supply Chain
Kogan Page Financial Management for Non-Financial 45985 9780749464677 2012

Managers
Kogan Page Fit To Bust: How Great Companies Fail 42562 9780749460136 2011
Kogan Page Flat World Navigation: Collaboration and 90880 9780749473938 2015
Networking in the Global Digital Economy
Kogan Page Floating Your Company: The Essential Guide to 18785 9780749450564 2007
Going Public; 3rd Edition
Kogan Page Follow the Leader: The One Thing Great Leaders 50888 9780749469054 2013
Have that Great Followers Want
Kogan Page Food Supply Chain Management and Logistics: 82270 9780749473648 2015
From Farm to Fork
Kogan Page From New Recruit to High Flyer: No-nonsense 18811 9780749445645 2006
Advice on How to Fast Track Your Career
Kogan Page Fundamentals of Risk Management: 68028 9780749472443 2014

Understanding; Evaluating and Implementing
Effective Risk Management; 3rd Edition
Kogan Page Fundamentals of Risk Management: 45986 9780749465391 2012
Understanding; Evaluating and Implementing
Effective Risk Management; Second Edition
Kogan Page Global Account Management: A Complete Action 18790 9780749445386 2006
Kit of Tools and Techniques for Managing Big
Customers in a Shrinking World
Kogan Page Global Brand Strategy: Unlocking Brand Potential 8485 9780749440237 2003
Across Countries; Cultures & Markets
Kogan Page Global Business Ethics: Responsible Decision 97528 9780749473952 2016
Making in an International Context
Kogan Page Global Logistics & Distribution Planning: 9910 9780749439309 2003
Strategies for Management; 4th Edition
Kogan Page Global Logistics New Directions in Supply Chain 36845 9780749457037 2010
Management; 6th Edition
Kogan Page Global Logistics Strategies: Delivering the Goods 57784 9780749470234 2014
Kogan Page Global Logistics: New Directions in Supply Chain 18821 9780749448134 2007
Management; Fifth Edition
Kogan Page Global Logistics: New Directions in Supply Chain 68025 9780749471330 2014
Management; Seventh Edition
Kogan Page Global Remix: The Fight for Competitive 18803 9780749448714 2007
Advantage
Kogan Page Global Supply Chain Ecosystems: Strategies for 82268 9780749471583 2015
Competitive Advantage in a Complex World
Kogan Page Goal Directed Project Management: Effective 38034 9780749453343 2009
Techniques and Strategies; 4th Edition
Kogan Page Great Answers to Tough Career Dilemmas: Test 43645 9780749454135 2011
Your Aptitude; Be Inspired and Discover Your
Ideal Career
Kogan Page Great Answers to Tough Marketing Questions; 8481 9780749440220 2003
Second Edition
Kogan Page Great Days at Work: How Positive Psychology 53332 9780749469238 2013
Can Transform Your Working Life
Kogan Page Green Logistics: Improving the Environmental 36846 9780749456788 2010
Sustainability of Logistics
Sustainability of Logistics; 3rd edition
Sustainability of Logistics; Second Edition
Kogan Page Group Coaching: A Practical Guide to Optimizing 53313 9780749467593 2013
Collective Talent in Any Organization
Kogan Page Guerrilla Marketing Research: Marketing 13037 9780749445744 2006

Research Techniques That Can Help Any
Business Make More Money
Kogan Page Hacked Attacked and Abused: Digital Crime 5726 9780749438746 2002
Exposed
Kogan Page Handbook of Logistics and Distribution 4732 9780749433659 2000

Kogan Page Handbook of Management Techniques; Revised 18795 9780749447663 2006

Third Edition
Kogan Page Handbook of Model Job Descriptions 9916 9780749438241 2003
Kogan Page Health and Safety at Work: An Essential Guide for 23503 9780749451486 2008
Managers; Revised Eighth Edition
Kogan Page High Impact Marketing that Gets Results 50822 9780749464523 2013
Kogan Page High Performance Business Strategy: Inspiring 21330 9780749450137 2007
Success Through Effective Human Resource
Management
Kogan Page How Come You Can't Identify Your Key 12534 9780749437299 2002
Customers?
Kogan Page How Cool Brands Stay Hot: Branding to 42566 9780749462505 2011
Generation Y
Kogan Page How Cool Brands Stay Hot: Branding to 54347 9780749468040 2013
Generation Y; Second Edition
Kogan Page How People Tick: A Guide to Difficult People and 12544 9780749443627 2005
How to Handle Them
Kogan Page How They Blew It: The CEOs and Entrepreneurs 36847 9780749460655 2010
Behind Some of the World's Most Catastrophic
Business Failures
Kogan Page How to be a Brilliant Thinker: Exercise Your Mind 36848 9780749455064 2010
and Find Creative Solutions
Kogan Page How to Be an Even Better Manager 8467 9780749442620 2004
Kogan Page How to be an Even Better Manager; Eighth edition 43932 9780749463298 2011
Kogan Page How to Be an Even Better Manager: A Complete 28498 9780749451639 2008
A–Z of Proven Techniques & Essential Skills;
Seventh Edition
Kogan Page How to be an Even Better Manager: A Complete 65148 9780749471545 2014
A-Z of Proven Techniques and Essential Skills;
Ninth Edition
Kogan Page How to Create a Coaching Culture 68035 9780749469788 2014
Kogan Page How to Deal with Stress; 3rd Edition 54356 9780749467067 2013
Kogan Page How to Deal with Stress; Second Edition 36849 9780749456191 2010
Kogan Page How to Grow Leaders: The Seven Key Principles 11491 9780749443634 2005
of Effective Leadership Development
Kogan Page How to Manage Meetings; Second Edition 43643 9780749463427 2011
Kogan Page How to Manage People 28460 9780749452414 2008
Kogan Page How to Manage People; Reissue Edition 37584 9780749461690 2011
Kogan Page How to Manage People: Creating Success; 54363 9780749467081 2013
Second Edition
Kogan Page How to Motivate People; Second Edition 36850 9780749459994 2010
Kogan Page How to Negotiate Effectively 5573 9780749438906 2003
Kogan Page How to Negotiate Effectively; Third Edition 37063 9780749461706 2011
Kogan Page How to Organize Yourself: Creating Success; 54367 9780749467180 2013
Fourth Edition
Kogan Page How to Pass Numerical Reasoning Tests: A Step- 50778 9780749461720 2011
by-Step Guide to Learning Key Numeracy Skills;
Second Edition
Kogan Page How to Prepare a Business Plan; 5th Edition 42568 9780749462529 2011
Kogan Page How to Run Successful Incentive Schemes; Third 12541 9780749443962 2005
Edition
Kogan Page How to Sell Yourself 36851 9780749456382 2010
Kogan Page How to Succeed at an Assessment Centre: 43118 9780749462291 2011

Essential Preparation For Psychometric Tests;
Group and Role-Play Exercises; Panel Interviews
andnd Presentations; 3rd Edition
Kogan Page How to Succeed at Retail: Effective Brand 21325 9780749450168 2007
Strategies; Case Studies; and Practical
Techniques
Kogan Page How to Understand Business Finance 18772 9780749446680 2006
Kogan Page How to Understand Business Finance; Second 36852 9780749460204 2010
Edition
Kogan Page How to Write & Prepare Training Materials; 2nd 4733 9780749437237 2002
Edition
Kogan Page How to Write a Business Plan; Third Edition 36853 9780749455828 2010
Kogan Page How to Write a Business Plan: Because You Only 54355 9780749467104 2013
Have One Chance to Make a Good Impression;
Fourth Edition
Kogan Page How to Write a Marketing Plan; Fourth Edition 54348 9780749467128 2013
Kogan Page How to Write a Marketing Plan; Revised Third 36854 9780749461713 2011
Edition
Kogan Page How to Write a Marketing Plan; Third Edition 18773 9780749445546 2006
Kogan Page How to Write Great Copy: Learn the Unwritten 18789 9780749446635 2006
Rules of Copywriting
Kogan Page How to Write Reports and Proposals; Revised 36855 9780749456658 2010
Second Edition
Kogan Page How to Write Reports and Proposals; Second 18774 9780749445522 2006
edition
Kogan Page How to Write Reports and Proposals; Third 54359 9780749467142 2013
Edition
Kogan Page Human Capital Management: Achieving Added 28483 9780749453848 2007
Value through People
Kogan Page Human Resource Development: Learning and 5728 9780749430504 1999
Training for Individuals and Organizations
Kogan Page Human Resource Development: Learning and 45592 9780749443528 2005
Training for Individuals and Organizations; 2nd
Edition
Kogan Page Human Resources Disputes & Resolutions: The 21331 9780749449636 2007
Manager's Guide to Employment Headaches &
The Law
Kogan Page Humanitarian Logistics: Meeting the Challenge of 68069 9780749470876 2014
Preparing for and Responding to Disasters;
Second Edition
Kogan Page Humanizing Big Data: Marketing at the Meeting of 77620 9780749472115 2015
Data; Social Science and Consumer Insight
Kogan Page If You're So Brilliant...How Come You Don't Have 5729 9780749437275 2002
an E-Strategy?: The Essential Guide to Online
Planning
Kogan Page Implementing Strategic Change: Managing 45977 9780749465544 2012
Processes and Interfaces to Develop a Highly
Productive Organization
Kogan Page Improve Your Coaching & Training Skills 23501 9780749452353 2008
Kogan Page Improve Your Communication Skills; 3rd Edition 54360 9780749467166 2013
Kogan Page Improve Your Communication Skills; Revised 36856 9780749456276 2010
Second Edition
Kogan Page Improve Your Global Business English 47006 9780749466138 2012
Kogan Page Improving Employee Performance through 13044 9780749444648 2005

Workplace Coaching: A Practical Guide to
Performance Management
Kogan Page Influential Leadership: A Leader's Guide to 68042 9780749470517 2014
Getting Things Done
Kogan Page Informal Learning in Organizations: How to Create 90885 9780749474591 2015
a Continuous Learning Culture
Kogan Page Innovation: How Innovators Think; Act and 57558 9780749469665 2013
Change Our World
Kogan Page Inside-Out Marketing: How to Create an Internal 8482 9780749436636 2002
Marketing Strategy
Kogan Page Instant Creativity: Simple Techniques to Ignite 18813 9780749448677 2007
Innovation & Problem Solving
Kogan Page Intercultural Management 5730 9780749435820 2003
Kogan Page Internal Communications: A Manual for 68033 9780749469320 2014

Practitioners
Kogan Page International Communications Strategy: 38036 9780749453299 2009

Developments in Cross-Cultural Communications;
PR and Social Media
Kogan Page International Dictionary of Marketing: Over 2;000 4734 9780749435325 2002
Professional Terms & Techniques
Kogan Page International Human Resource Development: 47009 9780749461065 2012

Learning; Education and Training for Individuals
and Organizations; Third Edition
Kogan Page International Logistics Supply Chain Outsourcing: 21326 9780749448141 2007
From Local to Global
Kogan Page International Management: Explorations Across 46994 9780749465285 2012

Cultures
Kogan Page International Trade: An Essential Guide to the 36875 9780749462376 2011
Principles and Practice of Export
Kogan Page Inventory Management: Advanced Methods for 82266 9780749473686 2015
Managing Inventory within Business Systems
Kogan Page Investing in Corporate Social Responsibility: A 8478 9780749441470 2005

Guide to Best Practice; Business Planning & the
UK's Leading Companies
Kogan Page IT Governance: An International Guide to Data 90875 9780749474058 2015
Security and ISO27001/ISO27002; 6th Edition
Kogan Page Job Evaluation: A Guide to Achieving Equal Pay 13043 9780749444815 2003
Kogan Page Kellogg on China: Strategies for Success 13022 9780749443979 2004
Kogan Page Key Account Management: Tools and Techniques 28481 9780749452773 2008
for Achieving Profitable Key Supplier Status; 4th
Edition
for Achieving Profitable Key Supplier Status; 6th
Edition
for Achieving Profitable Key Supplier Status; Fifth
Edition
Kogan Page Key Skills for Professionals: How to Succeed in 53316 9780749468729 2013
Professional Services
Kogan Page Knowledge Management: A State of the Art Guide 4736 9780749436490 2001
Kogan Page Leadershift: Reinventing Leadership for the Age 38037 9780749455316 2009
of Mass Collaboration
Kogan Page Leadership and Motivation: The Fifty-Fifty Rule 18806 9780749447984 2006
and the Eight Key Principles of Motivating Others
Kogan Page Leadership Assessment for Talent Development 53352 9780749468606 2013
Kogan Page Leadership Coaching: Working with Leaders to 36857 9780749455323 2010
Develop Elite Performance
Kogan Page Leadership Coaching: Working with Leaders to 90872 9780749473297 2015
Develop Elite Performance; 2nd Edition
Kogan Page Leadership for Innovation: How to Organize Team 31024 9780749454791 2007
Creativity and Harvest Ideas
Kogan Page Leadership PQ: How Political Intelligence Sets 62573 9780749469603 2014
Successful Leaders Apart
Kogan Page Leadership Psychology: How the BEST Leaders 68045 9780749470814 2014
Inspire Their People
Kogan Page Leadership Team Coaching in Practice: 68034 9780749469726 2014

Developing High Performing Teams
Kogan Page Leadership Team Coaching: Developing 43121 9780749458836 2011

Collective Transformational Leadership
Kogan Page Leadership Team Coaching: Developing 62575 9780749469702 2014

Collective Transformational Leadership; Second
Edition
Kogan Page Leadership Transitions: How Business Leaders 46995 9780749466923 2012
Take Charge in New Roles
Kogan Page Leading Change: How Successful Leaders 77657 9780749471682 2015
Approach Change Management
Kogan Page Leading Cultural Change: The Theory and 82264 9780749473037 2015
Practice of Successful Organizational
Transformation
Kogan Page Leading Procurement Strategy: Driving Value 68041 9780749470333 2014
Through the Supply Chain
Kogan Page Leading the Professionals: How to Inspire & 8475 9780749439965 2004
Motivate Professional Service Teams
Kogan Page Leading Through Leaders: Driving Strategy; 46032 9780749466190 2012
Execution and Change
Kogan Page Learning and Development 68036 9780749469887 2014
Kogan Page Learning Maps and Memory Skills: Revised 7876 9780749441289 2004
Second Edition
Kogan Page Living the Brand: How to Transform Every 8484 9780749441296 2004
Member of Your Organization Into a Brand
Champion
Kogan Page Living the Brand: How to Transform Every 23516 9780749450830 2007
Member of Your Organization into a Brand
Champion; 3rd Edition
Kogan Page Logistics and Retail Management: Emerging 65069 9780749468231 2014
Issues and New Challenges in the Retail Supply
Chain; Fourth Edition
Kogan Page Logistics and Retail Management: Insights into 9918 9780749440916 2004
Current Practice and Trends from Leading
Experts; Second Edition
Kogan Page Logistics and Supply Chains in Emerging Markets 68057 9780749472405 2014
Kogan Page Luxury World: The Past; Present and Future of 50317 9780749452636 2009
Luxury Brands
Kogan Page Make Things Happen!: Readymade Tools for 4737 9780749424848 1997
Project Improvement
Kogan Page Make Your Brain Work: How to Maximize Your 50775 9780749467579 2013
Efficiency; Productivity and Effectiveness
Kogan Page Making Sense of Business: A No-nonsense Guide 38038 9780749454869 2009
to Business Skills for Managers and
Entrepreneurs
Kogan Page Making Sense of Change Management 7877 9780749440879 2004
Kogan Page Making Sense of Change Management: A 31025 9780749453107 2009

Complete Guide to the Models; Tools &
Techniques of Organizational Change; 2nd
Edition
Complete Guide to the Models; Tools and
Techniques of Organizational Change; 3rd Edition
Complete Guide to the Models; Tools and
Techniques of Organizational Change; 4th Edition
Kogan Page Making Sense Of Leadership: Exploring The Five 28456 9780749450397 2008
Key Roles Used By Effective Leaders
Kogan Page Malcolm McDonald on Marketing Planning: 23512 9780749451493 2008

Understanding Marketing Plans and Strategy
Kogan Page Management Consulting in Practice 8476 9780749442811 2004
Kogan Page Management Level Psychometric Assessments: 45435 9780749456917 2012

Over 400 Numerical; Verbal and Non-verbal
Practice Questions to Help You Land that Senior
Job
Kogan Page Management Stripped Bare: What They Don't 4738 9780749436971 2002
Teach You at Business School
Kogan Page Managing Business Risk: A Practical Guide to 68040 9780749470432 2014
Protecting Your Business; 10th Edition
Protecting Your Business; 2nd Edition
Protecting Your Business; Ninth Edition
Kogan Page Managing Change 45995 9780749463892 2012
Kogan Page Managing Coaching at Work: Developing; 43648 9780749461362 2011

Evaluating and Sustaining Coaching in
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Kogan Page Managing Conflict at Work: Understanding and 36858 9780749459529 2010
Resolving Conflict for Productive Working
Relationships
Kogan Page Managing International Joint Ventures: The Route 5574 9780749434977 1999
to Globalizing Your Business
Kogan Page Managing Knowledge Security: Strategies for 21321 9780749449612 2007
Protecting Your Company’s Intellectual Assets
Kogan Page Managing Organizational Change: A Practical 65154 9780749470838 2014

Toolkit for Leaders
Kogan Page Managing Projects in Human Resources; Training 13042 9780749444792 2006
and Development
Kogan Page Managing Risk in Extreme Environments: Front- 23505 9780749449452 2008
line Business Lessons for Corporates and
Financial Institutions
Kogan Page Managing Successful Teams 45996 9780749464400 2012
Kogan Page Managing to Manage: The Essential Guide to 50889 9780749466749 2013
People Management
Kogan Page Market Research in Practice: How to Get Greater 57552 9780749468644 2013
Insight from Your Market; Second Edition
Kogan Page Marketing Accountability: How to Measure 38039 9780749453862 2009

Marketing Effectiveness
Kogan Page Marketing Analytics: A Practical Guide to Real 82271 9780749474171 2015
Marketing Science
Kogan Page Marketing Communications: Integrating Offline 43124 9780749461935 2011

and Online with Social Media; Fifth Edition
Kogan Page Marketing Revolution: The Radical New Approach 13035 9780749443856 2005
to Transforming the Business; the Brand & the
Bottom Line
Kogan Page Marketing Stripped Bare: An Insider's Guide to the 6445 9780749439972 2003
Secret Rules
Kogan Page Marketing Value Metrics: A New Metrics Model to 68031 9780749468972 2014
Measure Marketing Effectiveness
Kogan Page Mash Up!: How to Use Your Multiple Skills to Give 47005 9780749465902 2012
You an Edge; Earn More Money and be Happier
Kogan Page Mastering Automotive Challenges 18817 9780749445751 2007
Kogan Page Masterminding the Deal: Breakthroughs in M&A 53336 9780749469528 2013
Strategy and Analysis
Kogan Page Mastery in Coaching: A Complete Psychological 68055 9780749471798 2014

Toolkit for Advanced Coaching
Kogan Page Media Interview Techniques: A Complete Guide 97522 9780749474720 2016
to Media Training
Kogan Page Mentoring in Action: A Practical Guide; 2nd 13045 9780749444969 2006
Edition
Kogan Page Mergers & Acquisitions: A Practical Guide for 18815 9780749447502 2007
Private Companies and their UK and Overseas
Advisers
Kogan Page Mergers & Acquisitions: A Practical Guide for 28476 9780749452698 2007
Private Companies and Their UK and Overseas
Advisers
Kogan Page Mind the Gap: Creating Your Successful Business 50884 9780749468781 2013
Strategy
Kogan Page Mindful Coaching: How Mindfulness Can 50886 9780749465667 2013
Transform Coaching Practice
Kogan Page Mobile Marketing: How Mobile Technology is 58389 9780749469382 2014
Revolutionising Marketing; Communications and
Advertising
Kogan Page Motivate to Win: How to Motivate Yourself and 12536 9780749444372 2006
Others; 3rd Edition
Kogan Page Multichannel Marketing Ecosystems 57775 9780749469627 2014
Kogan Page My Big Idea: 30 Successful Entrepreneurs Reveal 36860 9780749460532 2006
How They Found Inspiration
Kogan Page Negotiation for Purchasing Professionals 53334 9780749467715 2013
Kogan Page Neuromarketing in Action: How to Talk and Sell to 57561 9780749469276 2014
the Brain
Kogan Page Neuroscience for Learning and Development: 97523 9780749474614 2016
How to Apply Neuroscience and Psychology for
Improved Learning and Training
Kogan Page Neuro-Sell: How Neuroscience Can Power Your 57560 9780749469214 2014
Sales Success
Kogan Page New Strategies for Reputation Management: 23517 9780749450076 2008
Gaining Control of Issues; Crises & Corporate
Social Responsibility
Kogan Page New Thinking on Leadership: A Global 50090 9780749466336 2012
Perspective
Kogan Page NLP Coaching: An Evidence-Based Approach for 36861 9780749454524 2010
Coaches; Leaders and Individuals
Kogan Page Not Bosses But Leaders: How to Lead the Way to 5575 9780749438999 2003
Success; Third Edition
Kogan Page On Message: Precision Communication for the 50776 9780749464875 2013
Digital Age
Kogan Page On Purpose: Delivering a Branded Customer 97513 9780749471910 2015

Experience People Love
Kogan Page Orbit Shifting Innovation: The Dynamics of Ideas 53331 9780749468750 2014
That Create History
Kogan Page Organise Yourself; Third Edition 36862 9780749455835 2010
Kogan Page Organization Design: A Guide to Building 43641 9780749462567 2011

Effective Organizations
Kogan Page Organization Design: A Guide to Building 62578 9780749470593 2014

Effective Organizations; Second Edition
Kogan Page Organization Development: A Practitioner’s Guide 43122 9780749460945 2011

for OD and HR
Kogan Page Organization Development: A Practitioner's Guide 82260 9780749470173 2015

for OD and HR; Second Edition
Kogan Page Organizational Behaviour 50777 9780749463601 2013
Kogan Page Organizational Health: An Integrated Approach to 47010 9780749466022 2013

Building Optimum Performance
Kogan Page Out of Print: Newspapers; Journalism and the 57554 9780749466510 2013
Business of News in the Digital Age
Kogan Page Paid Attention: Innovative Advertising for a Digital 82259 9780749473600 2015
World
Kogan Page Patents; Profits and Power: How Intellectual 5576 9780749436414 2002
Property Rules the Global Economy
Kogan Page People ; Planet ; Profit: How to Embrace 36863 9780749454111 2010
Sustainability for Innovation and Business Growth
Kogan Page People Risk Management: A Practical Approach 82256 9780749471354 2015
to Managing the Human Factors that Could Harm
Your Business
Kogan Page Performance Coaching: A Complete Guide to 57550 9780749470319 2014
Best Practice Approaches
Kogan Page Performance Management 68037 9780749469979 2014
Kogan Page Performance Management: Key Strategies and 13040 9780749445379 2006
Practical Guidelines; 3rd Edition
Kogan Page Persuasive Copywriting: Using Psychology to 77628 9780749473990 2015
Influence; Engage and Sell
Kogan Page Pioneers of Digital: Success Stories from Leaders 46999 9780749466046 2012
in Advertising; Marketing; Search and Social
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Kogan Page Planning and Managing Public Relations 97531 9780749468736 2015
Campaigns: A Strategic Approach; Fourth Edition
Kogan Page Planning and Managing Public Relations 36864 9780749451080 2010
Campaigns: A Strategic Approach; Third Edition
Kogan Page Powerful Presentations: Great ideas for Making a 4740 9780749435738 2001
Real Impact; Third Edition
Kogan Page Practical Enterprise Risk Management: How to 68039 9780749470531 2014
Optimize Business Strategies Through Managed
Risk Taking
Kogan Page Practical Facilitation: A Toolkit of Techniques 9920 9780749438272 2003
Kogan Page Practical Statistics: A Handbook for Business 57557 9780749468460 2014
Projects
Kogan Page Precision Marketing: Maximizing Revenue 45988 9780749465353 2012

through Relevance
Kogan Page Pricing for Profit: How to Develop a Powerful 53330 9780749467678 2013
Pricing Strategy for Your Business
Kogan Page Principled Selling: How to Win More Business 47003 9780749466572 2012
Without Selling Your Soul
Kogan Page Private Label: Turning the Retail Brand Threat 23510 9780749450274 2008
into Your Biggest Opportunity
Kogan Page Profitable Buying Strategies: How to Cut 28465 9780749452384 2008
Procurement Costs and Buy Your Way to Higher
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Kogan Page Profitable Marketing Communications: A Guide to 18818 9780749449421 2007
Marketing Return On Investment
Kogan Page ProfitBrand: How to Increase the Profitability; 12554 9780749444655 2005
Accountability & Sustainability of Brands
Kogan Page Project Disasters & How to Survive Them 12549 9780749443085 2005
Kogan Page Project Governance: A Practical Guide To 31027 9780749453060 2009

Effective Project Decision Making
Kogan Page Project Management Survival: A Practical Guide 21314 9780749450106 2007
to Leading; Managing & Delivering Challenging
Projects
Kogan Page Psychometrics in Coaching: Using Psychological 23521 9780749450809 2008
and Psychometric Tools for Development
Kogan Page Psychometrics in Coaching: Using Psychological 47008 9780749466640 2012

and Psychometric Tools for Development; Second
Edition
Kogan Page Public Relations and the Social Web: How to Use 38040 9780749455071 2009
Social Media and Web 2.0 in Communications
Kogan Page Questionnaire Design: How to Plan; Structure and 53320 9780749467791 2013
Write Survey Material for Effective Market
Research; 3rd edition
Kogan Page Questionnaire Design: How to Plan; Structure and 28480 9780749450281 2008
Write Survey Material for Effective Market
Research; Second Edition
Kogan Page Real Project Management: The Skills and 77655 9780749471217 2015
Capabilities You Will Need for Successful Project
Delivery
Kogan Page Researching Customer Satisfaction & Loyalty: 12553 9780749443368 2005
How to Find Out What People Really Think
Kogan Page Retail Marketing Strategy: Delivering Shopper 97521 9780749476915 2016
Delight
Kogan Page Retailing Logistics & Fresh Food Packaging: 18793 9780749446451 2006
Managing Change in the Supply Chain
Kogan Page Retailization: Brand Survival in the Age of Retailer 18768 9780749446895 2006
Power
Kogan Page Rethinking Prestige Branding: Secrets of the 82261 9780749470036 2015
Ueber-Brands
Kogan Page Reward Management 11751 9780749439842 2004
Kogan Page Reward Management 65071 9780749469801 2014
Kogan Page Riding the Creative Rollercoaster: How Leaders 62152 9780749472139 2014
Evoke Creativity; Productivity and Innovation
Kogan Page Risk Issues and Crisis Management in Public 28479 9780749451073 2008
Relations: A Casebook of Best Practice
Kogan Page Risk Issues and Crisis Management; Second 4744 9780749436353 2002
Edition
Kogan Page Risk Management 53311 9780749468385 2013
Kogan Page Risky Business: Corruption; Fraud; Terrorism and 5734 9780749438173 2002
Other Threats to Global Business
Kogan Page Running Board Meetings: How to Get the Most 12537 9780749443474 2005
From Them; 3rd Edition
Kogan Page Sales Promotion: How To Create; Implement & 23514 9780749450212 2008
Integrate Campaigns That Really Work; 4th
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Kogan Page Sales Promotion: How to Create; Implement & 36865 9780749457044 2010
Integrate Campaigns That Really Work; 5th
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Kogan Page Savvy: Dealing with People; Power and Politics at 45989 9780749465261 2012
Work
Kogan Page Scoring Points: How Tesco Is Winning Customer 9922 9780749435783 2003
Loyalty
Kogan Page Selling to Win; Revised Third Edition 38041 9780749456436 2009
Kogan Page Selling to Win; Third Edition 13026 9780749444341 2006
Kogan Page Selling to Win: Tested Techniques for Closing the 5577 9780749433284 2001
Sale; Revised Second Edition
Kogan Page Shopper Marketing: How to Increase Purchase 45437 9780749457020 2012
Decisions at the Point of Sale; Second Edition
Kogan Page Shut Up and Listen!: The Truth About How to 8465 9780749440244 2004
Communicate at Work
Kogan Page Six Figure Management Method: How to Grow 54368 9780749469078 2013
Your Business with the Only 6 KPIs You'll Ever
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Kogan Page Social Media Recruitment: How to Successfully 82267 9780749473709 2015
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Kogan Page Solve That Problem!: Readymade Tools for 4746 9780749424824 1997
Continuous Improvement
Kogan Page Spending Advertising Money in the Digital Age: 44811 9780749463052 2011
How to Navigate the Media Flow
Kogan Page Stickier Marketing: How to Win Customers in a 62149 9780749471088 2014
Digital Age; Second Edition
Kogan Page Sticky Marketing: Why Everything in Marketing 36866 9780749460501 2011
Has Changed and What to do About It
Kogan Page Strategic Alliances & Marketing Partnerships: 31028 9780749454845 2009
Gaining Competitive Advantage through
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Kogan Page Strategic Brand Engagement: Using HR and 57783 9780749470135 2014
Marketing to Connect Your Brand; Customers;
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Kogan Page Strategic Business Planning: A Dynamic System 8471 9780749442712 2002
for Improving Performance and Competitive
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Kogan Page Strategic Human Resource Management: A 13039 9780749445119 2006
Guide to Action; 3rd Edition
Kogan Page Strategic Human Resource Management: A 28482 9780749453756 2008

Guide to Action; Fourth Edition
Kogan Page Strategic Internal Communication: How to Build 57782 9780749470111 2014
Employee Engagement and Performance
Kogan Page Strategic Leadership: How to Think and Plan 36867 9780749462031 2010
Strategically and Provide Direction
Kogan Page Strategic Management 5735 9780749439385 2003
Kogan Page Strategic Partnering: Remove Chance and Deliver 53354 9780749468804 2014
Consistent Success
Kogan Page Strategic Procurement: Organising Suppliers and 68065 9780749472283 2014
Supply Chains for Competitive Advantage; 2nd
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Kogan Page Strategic Procurement: Organizing Suppliers And 36868 9780749460228 2010
Supply Chains For Competitive Advantage
Kogan Page Strategic Project Management 46003 9780749464332 2012
Kogan Page Strategic Reward and Recognition: Improving 82269 9780749472528 2015
Employee Performance through Non-Monetary
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Kogan Page Strategic Reward: How Organizations Add Value 18794 9780749446345 2006
Through Reward
Kogan Page Strategic Sourcing and Category Management: 90882 9780749473976 2015
Lessons Learned at IKEA
Kogan Page Strategic Talent Development: Develop and 53349 9780749469368 2013
Engage All Your People for Business Success
Kogan Page Strategic Thinking: A Nine Step Approach to 36869 9780749460778 2010
Strategy and Leadership for Managers and
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Kogan Page Strategic Thinking: The 9-Step Approach to 4748 9780749432188 2001
Strategic Planning; 2nd Edition
Kogan Page Strength-Based Lean Six Sigma: Building Positive 57774 9780749469504 2014
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Kogan Page Successful Customer Relationship Marketing: 4749 9780749435790 2001

New Thinking; New Strategies; New Tools for
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Kogan Page Successful Global Account Management: Key 4750 9780749436049 2002
Strategies and Tools for Managing Global
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Kogan Page Successful Interviewing and Recruitment 28461 9780749451646 2008
Kogan Page Successful Interviewing and Recruitment 37064 9780749462437 2011
Kogan Page Successful Networking: How to Build New 36870 9780749458799 2010
Networks for Career or Company Progression
Kogan Page Successful Presentation Skills; Third Edition 18776 9780749445607 2006
Kogan Page Successful Project Management; 4th Edition 54362 9780749467203 2013
Kogan Page Successful Project Management; Fourth Edition 50890 9780749467203 2013
Kogan Page Successful Project Management; Second edition 18777 9780749445614 2006
Kogan Page Successful Project Management; Third Edition 36872 9780749456634 2010
Kogan Page Successful Project Sponsorship: A Time-Saver for 90883 9780749474249 2015
the Busy Executive
Kogan Page Successful Time Management; Third Edition 18807 9780749448349 2007
Kogan Page Successful Time Management: Creating Success; 54349 9780749467227 2013
Third Edition
Kogan Page Supervision in Coaching: Supervision; Ethics and 43647 9780749455330 2011
Continuous Professional Development
Kogan Page Supplier Relationship Management: Unlocking the 68029 9780749468064 2014
Hidden Value in Your Supply Base
Kogan Page Supply Chain Risk Management: Vulnerability and 21328 9780749448547 2007
Resilience in Logistics
Kogan Page Supply Chain Risk Management: Vulnerability and 43934 9780749463939 2011
Resilience in Logistics; Second Edition
Kogan Page Supply Chain Risk: Understanding Emerging 65151 9780749471101 2014
Threats to Global Supply Chains
Kogan Page Sustainable Logistics and Supply Chain 82272 9780749473860 2015
Management; Revised Edition
Kogan Page Sustainable Logistics and Supply Chain 53351 9780749468668 2013
Management: Principles and Practices for
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Kogan Page Systemic Coaching and Constellations: An 45997 9780749465384 2012
Introduction to the Principles; Practices and
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Kogan Page Taking Minutes of Meetings 50891 9780749467241 2013
Kogan Page Talent Economics: The Fine Line Between 50327 9780749468484 2013
Winning and Losing the Global War for Talent
Kogan Page Tales for Change: Using Storytelling to Develop 9925 9780749441067 2004
People and Organizations
Kogan Page Tales for Change: Using Storytelling to Develop 36873 9780749461003 2010
People and Organizations
Kogan Page Tales for Coaching: Using Stories and Metaphors 4751 9780749435219 2001
with Individuals & Small Groups
Kogan Page Tales for Trainers: Using Stories and Metaphors 36874 9780749460068 2010
to Facilitate Learning; Revised Edition
Kogan Page Talk Normal: Stop the Business Speak; Jargon 43655 9780749463649 2011
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Kogan Page Technology Distribution Channels 68027 9780749472177 2014
Kogan Page Test Your Emotional Intelligence: Improve Your 43651 9780749462307 2011
EQ and Learn How to Impress Potential
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Kogan Page The 20 Ps of Marketing: A Complete Guide to 57785 9780749471064 2014
Marketing Strategy
Kogan Page The 30 Day MBA in Business Finance: Your Fast 43642 9780749462154 2011
Track Guide to Business Success
Kogan Page The 30 Day MBA in International Business: Your 43650 9780749462130 2011
Fast Track Guide to Business Success
Kogan Page The 30 Day MBA in Marketing: Your Fast Track 43640 9780749462178 2011
Guide to Business Success
Kogan Page The 30 Day MBA: Your Fast Track Guide to 53337 9780749469900 2013
Business Success; 3rd Edition
Kogan Page The 30 Day MBA: Your Fast Track Guide to 43649 9780749463311 2011
Business Success; Second Edition
Kogan Page The 50-Plus Market: Why the Future is AGE 13036 9780749442583 2005
NEUTRAL when it Comes to Marketing &
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Kogan Page The 8 Steps to Strategic Success: Unleashing the 57559 9780749469191 2014
Power of Engagement
Kogan Page The Accountable Leader: Developing Effective 28457 9780749451608 2008
Leadership Through Managerial Accountability
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Key Quantitative Operations and Practise for
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Kogan Page The Agile Organization: How to Build an 77618 9780749471316 2015
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Kogan Page The Art of Creative Thinking 21312 9780749447991 2007
Kogan Page The Art of Influencing and Selling 50820 9780749464486 2013
Kogan Page The Best Digital Marketing Campaigns in the 62574 9780749469689 2014
World II
Kogan Page The Best Digital Marketing Campaigns in the 43119 9780749460624 2011
World: Mastering The Art Of Customer
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Kogan Page The Better Mousetrap: Brand Invention in a Media 46033 9780749466213 2013
Democracy
Kogan Page The Brand Challenge: Adapting Branding to 68067 9780749470159 2015
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Tells Us About The Puzzle Of The Brain And The
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Kogan Page The Business of Winning: Strategic Success from 68058 9780749472726 2014
the Formula One Track to the Boardroom
Kogan Page The Business Plan Workbook; 7th Edition 45979 9780749464615 2012
Kogan Page The Business Plan Workbook: The Definitive 28463 9780749452315 2008
Guide to Researching; Writing Up and Presenting
a Winning Plan; 6th Edition
Kogan Page The Call Centre Training Handbook: A Complete 31029 9780749450885 2009
Guide to Learning & Development in Contact
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Kogan Page The Careerist: Over 100 Ways to Get Ahead at 47004 9780749465926 2012
Work
Kogan Page The Change Game: How Today's Global Trends 8472 9780749442699 2002
are Shaping Tomorrow's Companies
Kogan Page The Coaching Handbook: An Action Kit for 8473 9780749438104 2003
Trainers & Managers
Kogan Page The Company Secretary’s Handbook: A Guide to 18784 9780749447557 2006
Duties & Responsibilities; 4th Edition
Kogan Page The Complete Facilitator's Handbook 4753 9780749427986 1999
Kogan Page The Complete Guide to Mentoring: How To 43931 9780749461140 2011
Design; Implement And Evaluate Effective
Mentoring Programmes
Kogan Page The Complete Guide to Professional Networking: 68030 9780749468910 2014
The Secrets of Online and Offline Success
Kogan Page The Complete Guide to Recruitment: A Step-by- 43654 9780749459741 2011
Step Approach to Selecting; Assessing and Hiring
the Right People
Kogan Page The Complete Marketer: 60 Essential Concepts 53314 9780749466763 2013
for Marketing Excellence
Kogan Page The Complete Mind Makeover: Transform Your 18814 9780749444549 2005
Life and Achieve Success
Kogan Page The Complete Personality Assessment: 43933 9780749463731 2011

Psychometric Tests to Reveal Your True Potential
Kogan Page The Complete Presentation Skills Handbook: How 23502 9780749450373 2008
to Understand and Reach Your Audience for
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Kogan Page The Connected Leader: Creating Agile 18804 9780749448301 2007
Organizations for People; Performance and Profit
Kogan Page The Consumer Mind: Brand Perception and the 45998 9780749465704 2012
Implication for Marketers
Kogan Page The Conversation Company: Boost Your 45990 9780749464738 2012
Business through Culture; People and Social
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Kogan Page The Conversation Manager: The Power of the 45991 9780749466596 2012
Modern Consumer; the End of the Traditional
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Kogan Page The CRM Project Management Handbook: 7871 9780749438982 2002
Building Realistic Expectations and Managing
Risk
Kogan Page The Customer Management Scorecard: Managing 5570 9780749438951 2003
CRM for Profit
Kogan Page The Definitive Executive Assistant and Managerial 50089 9780749465827 2012
Handbook: A Professional Guide to Leadership
for all PAs; Senior Secretaries; Office Managers
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Kogan Page The Definitive Personal Assistant & Secretarial 90884 9780749474768 2015
Handbook; 3rd Edition
Kogan Page The Definitive Personal Assistant & Secretarial 49074 9780749465766 2012
Handbook: A Best Practice Guide for All
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Decision Making in the Business of Life
Kogan Page The Dictionary of Transport and Logistics 5571 9780749435714 2002
Kogan Page The Diversity Training Handbook: A Practical 5722 9780749437220 2002
Guide to Understanding & Changing Attitudes
Guide to Understanding & Changing Attitudes;
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Kogan Page The Effective Change Manager's Handbook: 68071 9780749473075 2014
Essential Guidance to the Change Management
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Kogan Page The Employer’s Handbook; Fourth Edition 18796 9780749447007 2006
Kogan Page The Employer's Handbook: An Essential Guide to 9909 9780749441333 2004
Employment Law; Personnel Policies &
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Kogan Page The Employer's Handbook: An Essential Guide to 28486 9780749451165 2008
Employment Law; Personnel Policies and
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Kogan Page The Enlightened Organization: Executive Tools 65153 9780749470272 2014
and Techniques from the World of Organizational
Psychology
Kogan Page The Equal Opportunities Handbook: How to 31031 9780749452971 2009
Recognize Diversity; Encourage Fairness and
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Kogan Page The Essential Brand Book: Over 100 Techniques 5725 9780749438630 2002
to Increase Brand Value; 2nd Edition
Kogan Page The Essential Guide To Employee Engagement: 28484 9780749449445 2008
Better Business Performance Through Staff
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Kogan Page The Essential Guide to Managing Talent: How 18823 9780749444631 2007
Top Companies Recruit; Train & Retain the Best
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Kogan Page The Essential Guide to Workplace Mediation and 28485 9780749450199 2008
Conflict Resolution: Rebuilding Working
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Neuroscience to Transform Your Business
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Kogan Page The Grocers: The Rise and Rise of the 42007 9780749461041 2011
Supermarket Chains; Third Edition
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Kogan Page The Handbook of European Intellectual Property 90874 9780749470456 2015
Management: Developing; Managing and
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Kogan Page The Handbook of International Corporate 38042 9780749455088 2009
Governance: A Definitive Guide; Second Edition
Kogan Page The Handbook of International Trade and 57773 9780749469542 2014
Finance: The Complete Guide for International
Sales; Finance; Shipping and Administration;
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Kogan Page The Handbook of Logistics and Distribution 57551 9780749466275 2014
Management: Understanding the Supply Chain;
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Kogan Page The Handbook of Model Job Descriptions; 23522 9780749452247 2008
Revised Edition
Kogan Page The Handbook of Project Management: A 21315 9780749449841 2007

Practical Guide to Effective Policies; Techniques
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Great Workplace
Kogan Page The Health & Safety Handbook 12617 9780749443924 2006
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Interviewing Techniques for the Workplace
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Communicate to Inspire; Influence and Achieve
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Unlocking the Creativity and Innovation in You
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Kogan Page The Leader's Guide to Lateral Thinking Skills: 9926 9780749440022 2003
Powerful Problem-Solving Techniques to Ignite
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Personal Leadership Value; Second Edition
Kogan Page The Leadership of Muhammad 36876 9780749460761 2010
Kogan Page The Leadership Shadow: How to Recognise and 68043 9780749470494 2014
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Kogan Page The Leadership Skills Handbook: 50 Essential 68048 9780749471569 2014
Skills You Need to be a Leader; 3rd Edition
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Skills you Need to Be a Leader; Second Edition
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Kogan Page The Lean Supply Chain: Managing the Challenge 90876 9780749472078 2015
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for Transport; Warehousing and Inventory
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Marketing to Build Luxury Brands; Second Edition
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Handbook
Kogan Page The Manager's Guide to Health and Safety at 13024 9780749444952 2006
Work; 8th Edition
Kogan Page The Marketing Audit Handbook: Tools; 8483 9780749437350 2002
Techniques & Checklists to Exploit Your
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Kogan Page The Marketing Manifesto 50893 9780749468521 2013
Kogan Page The Mindful International Manager: How to Work 36877 9780749461973 2011
Effectively Across Cultures
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Kogan Page The New Strategic Brand Management: Creating 23515 9780749450854 2008
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the Business-Focused Approach
Kogan Page The Procurement Value Proposition: The Rise of 77656 9780749471194 2015
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Kogan Page The Professional Recruiter's Handbook: 31033 9780749453961 2009

Delivering Excellence in Recruitment Practice
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Delivering Excellence in Recruitment Practice;
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Development: How to Win Business in the
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Rulebook
Kogan Page The Reconnected Leader: An Executive’s Guide 77658 9780749472320 2014
to Creating Responsible; Purposeful and Valuable
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Kogan Page The Responsible Leader: Developing a Culture of 77662 9780749471811 2015
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the New Professional in Order to Gain Recovery
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Your People
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Practice
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Practice
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Kogan Page The Talent Wave: Why Succession Planning Fails 46034 9780749456979 2012
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Kogan Page The Theory & Practice of Training; 6th Edition 44862 9780749454197 2009
Kogan Page The Theory and Practice of Training; Fifth Edition 8474 9780749441562 2004
Kogan Page The Thirty-Day MBA: Learn the Essential Top 31035 9780749454128 2009
Business School Concepts; Skills and Language
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Kogan Page The Top Consultant: Developing Your Skills For 8477 9780749442538 2004
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Kogan Page The Training Design Manual: The Complete 13048 9780749445706 2006
Practical Guide to Creating Effective and
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Practical Guide to Creating Effective and
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Kogan Page The Winning Bid: A Practical Guide to Successful 53315 9780749468323 2013
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Transforming Ideas for Leaders; Consultants and
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Kogan Page Touchpoint Leadership: Creating Collaborative 50895 9780749465780 2013
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Flexible Learning Environment: The Rise of the
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Kogan Page Turnaround Leadership: Making Decisions; 36834 9780749457099 2010
Rebuilding Trust and Delivering Results After A
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Kogan Page Turning Learning into Action: A Proven 62580 9780749472221 2014
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Kogan Page Understanding Brands 18779 9780749446659 2006
Kogan Page Understanding CBT: Develop Your Own Toolkit to 46001 9780749459673 2012
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Kogan Page Understanding Digital Marketing: Marketing 31037 9780749453893 2009

Strategies for Engaging the Digital Generation
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Strategies for Engaging the Digital Generation;
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Kogan Page Understanding Emotional Intelligence: Strategies 44239 9780749458805 2012
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Kogan Page Understanding Markets and Strategy: How to 68053 9780749471521 2014
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Kogan Page Understanding NLP: Strategies for Better 44241 9780749463816 2012
Workplace Communication.. Without the Jargon;
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Kogan Page Understanding NLP: Strategies for Better 38044 9780749455095 2009
Workplace Communication...Without the Jargon
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Kogan Page Understanding Social Media: How to Create a 82258 9780749473563 2015
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Kogan Page Up Close and Personal?: Customer Relationship 18788 9780749446918 2006
Marketing @ Work; Third Edition
Kogan Page Valuable Content Marketing: How to Make Quality 90878 9780749473273 2015
Content Your Key to Success; 2nd Edition
Kogan Page Valuable Content Marketing: Why Quality Content 47001 9780749465803 2013
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the World’s Largest Retailer
Kogan Page Warehouse Management: A Complete Guide to 68026 9780749469344 2014

Improving Efficiency and Minimizing Costs in the
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Transformation of Customer Relationships
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Non-sales People
Kogan Page Working Abroad: The Complete Guide To 28464 9780749450571 2008
Overseas Employment; 29th Edition
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Thrive with Really Difficult People
Kogan Page Workplace Learning and Development: Delivering 18822 9780749446338 2007
Competitive Advantage for Your Organization
Kogan Page Writing Skills for Public Relations: Style and 47002 9780749465438 2012
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Lahaska Publishing Buried Treasure: Simple Techniques to Increase 9636 UnAssigned 2004
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Laxmi Publications A Textbook of International Financial 64437 9789380856292 2011

Management
Laxmi Publications Actualizing Managerial Roles Through Corporate 64438 9788131807330 2009
Leadership: Exploring Indian Corporates
Laxmi Publications Quantitative Techniques in Management; Third 93175 9789351380689 2014

Edition
LID Publishing Adaptive Capacity 74245 9780985286484 2014

LID Publishing Australia 2034: Luckier By Design 88850 9781907794971 2015
LID Publishing Beans of Wisdom: 7 Gifts for Great Leadership in 74267 9780985286439 2013
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Coaching
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LID Publishing Creative 4 Cast: A New Solution for the Future of 74269 9781907794278 2012
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LID Publishing Developing Audacity and Avoiding Mistakes: 104260 UnAssigned 2015
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Management and Leadership; Second Edition
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Direction
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LID Publishing Made With: The Emerging Alternatives to Western 74259 9781907794438 2013
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Finding the Right People and Building a Strong
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LID Publishing The 31 Practices: Release the Power of Your 74247 9781907794353 2013
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LID Publishing The Challenger Spirit 74275 9781907794124 2011
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LID Publishing Visionary Thinking: Guiding People with a 104256 UnAssigned 2015
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LID Publishing Your Life: Your Key Business 99309 9786079380236 2015
Linda Bernardi Provoke: Why the Global Culture of Disruption is 44221 9780984703401 2011
the Only Hope for Innovation
Listeners Press Rule#1 Stop Talking! A Guide to Listening 37852 9781600050671 2007
Lorne Rubis The Character Triangle Companion: A 30-Day 62819 UnAssigned 2014
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Lorne Rubis The Character Triangle: Build Character; Have An 62818 9781936782604 2011
Impact; And Inspire Others
M. E. Sharpe; Inc. A Financial History of Modern U.S. Corporate 16390 9780765615831 2006
Scandals: From Enron to Reform
M. E. Sharpe; Inc. Advertising Account Planning: A Practical Guide 16385 9780765617293 2006
M. E. Sharpe; Inc. Advertising Campaign Design: Just the Essentials 43811 9780765625526 2011
M. E. Sharpe; Inc. Advertising Media Planning: A Brand 16386 9780765613097 2004

Management Approach
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Management Approach; Third Edition
M. E. Sharpe; Inc. Advertising; Promotion; and New Media 16406 9780765613158 2005
M. E. Sharpe; Inc. Building Customer-Brand Relationships 34103 9780765617996 2009
M. E. Sharpe; Inc. Business Strategy in a Semiglobal Economy 16397 9780765613417 2006
M. E. Sharpe; Inc. China's Domestic Private Firms: Multidisciplinary 20756 9780765613837 2006
Perspectives on Management and Performance
M. E. Sharpe; Inc. China's Environment and the Challenge of 20751 9780765614711 2005
Sustainable Development
M. E. Sharpe; Inc. Cracking the Code: Leveraging Consumer 43814 9780765629647 2012
Psychology to Drive Profitability
M. E. Sharpe; Inc. Crisis Communication: Theory and Practice 34104 9780765620514 2010
M. E. Sharpe; Inc. Developing Decision-Making Skills for Business 20755 9780765606761 2000
M. E. Sharpe; Inc. Electronic Customer Relationship Management 16376 9780765613271 2006
M. E. Sharpe; Inc. Employment Regulation in the Workplace: Basic 34105 9780765623508 2010
Compliance for Managers
M. E. Sharpe; Inc. e-Service: New Directions in Theory and Practice 20753 9780765608079 2002
M. E. Sharpe; Inc. Ethics and Integrity in Public Administration: 34106 9780765623102 2009
Concepts and Cases
M. E. Sharpe; Inc. Experiencing International Business and 16400 9780765615152 2005

Management: Exercises; Projects; and Cases
M. E. Sharpe; Inc. Global Business Citizenship: A Transformative 16413 9780765616265 2006

Framework for Ethics and Sustainable Capitalism
M. E. Sharpe; Inc. Handbook of Brand Relationships 34107 9780765623577 2009
M. E. Sharpe; Inc. Handbook of Markets and Economies: East Asia; 20752 9780765609724 2005
Southeast Asia; Australia; New Zealand
M. E. Sharpe; Inc. Humor in Advertising: A Comprehensive Analysis 16380 9780765616135 2006
M. E. Sharpe; Inc. International Perspectives on Organizational 16401 9780765610577 2004

Behavior and Human Resource Management
M. E. Sharpe; Inc. Management for a Small Planet; Third Edition 34108 9780765623089 2009
M. E. Sharpe; Inc. Managing a Global Workforce: Challenges and 20748 9780765610706 2006
Opportunities in International Human Resource
Management
M. E. Sharpe; Inc. Managing in the Global Economy 16409 9780765615510 2006
M. E. Sharpe; Inc. Managing Power and People 16403 9780765616036 2006
M. E. Sharpe; Inc. Moral Courage in Organizations: Doing the Right 41969 9780765624093 2011
Thing at Work
M. E. Sharpe; Inc. New Product Forecasting: An Applied Approach 16384 9780765616098 2006
M. E. Sharpe; Inc. Organizational Behavior 1: Essential Theories of 16394 9780765615237 2005

Motivation and Leadership
M. E. Sharpe; Inc. Organizational Behavior 2: Essential Theories of 16395 9780765615251 2006

Process and Structure
M. E. Sharpe; Inc. Organizational Behavior 3: Historical Origins; 16396 9780765615275 2006
Theoretical Foundations; and the Future
M. E. Sharpe; Inc. Organizational Behavior 4: From Theory to 20745 9780765615305 2007

Practice
M. E. Sharpe; Inc. Performance Management: Concepts; Skills; and 16372 9780765609656 2004
Exercises
M. E. Sharpe; Inc. Performance Management: Concepts; Skills; and 46862 9780765626592 2011
Exercises; Second Edition
M. E. Sharpe; Inc. Principles of Knowledge Management 34109 9780765613226 2009
M. E. Sharpe; Inc. Strategic Uses of Alternative Media: Just the 43812 9780765625557 2011
Essentials
M. E. Sharpe; Inc. Sustainable Strategic Management 16408 9780765611314 2004
M. E. Sharpe; Inc. The Art and Craft of Case Writing; Second Edition 20746 9780765616821 2006
M. E. Sharpe; Inc. The Elements of International English Style: A 20758 9780765615725 2005
Guide to Writing Correspondence; Reports;
Technical Documents; and Internet Pages for a
Global Audience
M. E. Sharpe; Inc. The Human Element: Understanding and 20742 9780765620361 2007
Managing Employee Behavior
M. E. Sharpe; Inc. Thinking Strategically in Turbulent Times: An 16379 9780765612519 2005

Inside View of Strategy Making
M. E. Sharpe; Inc. Virtual Social Identity and Consumer Behavior 34112 9780765623959 2009
M. E. Sharpe; Inc. Visual Identity: Promoting and Protecting the 34113 9780765622662 2009
Public Face of an Organization
M. E. Sharpe; Inc. What's in a Name?: Advertising and the Concept 16383 9780765609731 2003
of Brands; Second Edition
M. E. Sharpe; Inc. When Ads Work: New Proof that Advertising 20743 9780765617392 2007
Triggers Sales; Second Edition
M3 Planning Strategic Planning Made Easy: A Practical Guide 9741 9780974834320 2004
to Growth and Profitability
Made for Success Adult Learning Principles 1: Understanding the 53402 9781921547003 2012
Way Adults Learn
Made for Success Adult Learning Principles 2: Blending Interaction 53403 9781921547027 2010
with Measurement
Made for Success Adult Learning Principles 3: Advanced Adult 53404 9781921547034 2010
Learning Principles
Made for Success Creative Business Thinking: Developing the Skills 66194 UnAssigned 2012
for Thinking Outside the Box
Made for Success Developing the Qualities of Success: How to Stay 94333 UnAssigned 2015
Motivated; Volume I
Made for Success High Performance Learning: Creating Effective 54173 9781921547317 2013
High Performance Learners
Made for Success How to Master the Art of Selling; Fourth Edition 94331 UnAssigned 2015
Made for Success Lead: Like a Boss 66192 UnAssigned 2013
Made for Success Making a Difference: 12 Qualities that Make You 88741 UnAssigned 2012
a Leader
Made for Success Managing Organizational Change: Tools to Help 104112 UnAssigned 2015
Your Team Through Change
Made for Success Negotiating for Success: The Process and Tools 104113 9781921547225 2011
for Win/Win
Made for Success The 9 Secrets to Time Mastery: How to Save at 66193 UnAssigned 2011
Least 1 Hour Every Day
Made for Success The Science of Change Management: The 7 54174 9781613390283 2010
Phases of Change & Breaking Through
Resistance to Change
Made for Success The Super Manager: A Powerful Formula for 54175 9781613390382 2013
Triggering Peak Performance
Made for Success Three Leadership Secrets Revealed: 3-Success 53400 UnAssigned 2013
Methods to Motivate People to Action
Made for Success Train for Results: Maximize the Impact of Training 54172 9781921547300 2009
Through Review
Made for Success Understanding and Managing Diversity: Manager 53401 9781921547249 2011
and Employee Toolkit for an Inclusive Workplace
Made for Success Why Risk Management? Systems for Making 88742 UnAssigned 2012
Informed Financial Decisions
Management A Practical Guide to Earned Value Project 12954 9781567261677 2005

Concepts Management
Management A Practical Guide to Earned Value Project 33365 9781567262568 2010

Concepts Management; Second Edition
Management Annual Performance Planning: A Manual for 6196 9781567261042 2002
Concepts Public Agencies
Management Anytime Coaching: Unleashing Employee 31656 9781567262377 2009

Concepts Performance
Management Anytime Coaching: Unleashing Employee 90838 9781567264807 2015

Concepts Performance; Second Edition
Management Breakthrough Business Analysis: Implementing 86113 9781567264647 2015

Concepts and Sustaining a Value-Based Practice
Management Delivering Project Excellence with the Statement 6197 9781567261134 2003
Concepts of Work
Management Delivering Project Excellence with the Statement 34302 9781567262575 2010
Concepts of Work; Second Edition
Management Essential People Skills for Project Managers 14168 9781567261684 2005
Concepts
Management Essentials of Software Project Management 6198 9781567260847 1999

Concepts
Management Federal Contracting Made Easy 6199 9781567260991 2001

Concepts
Management From Analyst to Leader: Elevating the Role of the 24862 9781567262131 2008
Concepts Business Analyst
Management Getting It Right: Business Requirement Analysis 24864 9781567262117 2008

Concepts Tools and Techniques
Management Government Proposals: Cutting Through the 6200 9781567261264 2001

Concepts Chaos
Management Great Lessons in Project Management 86114 9781567264722 2015

Concepts
Management Guerrilla Project Management 41938 9781567262940 2011

Concepts
Management Guide to Contract Pricing: Cost and Price 6201 9781567261271 2001
Concepts Analysis for Contractors; Subcontractors; and
Government Agencies; 3rd Edition
Management How to Cost and Price Competitive Bids 6202 9781567260885 2000
Concepts
Management How to Save a Failing Project: Chaos to Control 31657 9781567262391 2009
Concepts
Management Interpersonal Skills for Portfolio; Program; and 37784 9781567262889 2010
Concepts Project Managers
Management Managing Complex Projects: A New Model 28584 9781567262339 2009
Concepts
Management Managing Politics and Conflict in Projects 16416 9781567262216 2008

Concepts
Management Managing Project Integration 6205 9781567261349 2002

Concepts
Management Managing Project Quality 6206 9781567261417 2002

Concepts
Management Managing Projects for Value 6207 9781567261387 2002

Concepts
Management Maximizing Project Success Through Human 58943 9781567264203 2013

Concepts Performance
Management Neal Whitten’s Let’s Talk! More No-Nonsense 23097 9781567261998 2007
Concepts Advice for Project Success
Management Neal Whitten's No-Nonsense Advice for 10495 9781567261554 2005

Concepts Successful Projects
Management Organizational Project Management: Linking 36701 9781567262827 2010

Concepts Strategy and Projects
Management People Skills for Project Managers 6208 9781567260922 2001

Concepts
Management Plain Language in Government Writing: A Step- 27189 9781567262247 2008

Concepts by-Step Guide
Management Powerful Project Leadership 6209 9781567261479 2002

Concepts
Management Practical Project Risk Management: The ATOM 16270 9781567262025 2007
Concepts Methodology
Management Pragmatic Project Management: Five Scalable 34301 9781567262742 2010

Concepts Steps to Success
Management President's Management Agenda: A Balanced 6210 9781567261240 2003

Concepts Scorecard Approach
Management Pricing and Cost Accounting: A Handbook for 6211 9781567260892 2002
Concepts Government Contractors
Management Professionalizing Business Analysis: Breaking the 24865 9781567262087 2008

Concepts Cycle of Challenged Projects
Management Project Decisions: The Art and Science 16221 9781567262179 2008
Concepts
Management Project Leadership 6212 9781567261455 2003
Concepts
Management Project Management for Small Projects; 2nd 86115 9781567264746 2015
Concepts Edition
Management Project Management Fundamentals: Key 37785 9781567262810 2011

Concepts Concepts and Methodology; Second Edition
Management Project Measurement 6213 9781567261400 2002

Concepts
Management Project Planning and Scheduling 6214 9781567261363 2002

Concepts
Management Project Planning Techniques 14169 9781567261653 2005

Concepts
Management Project Team Dynamics: Enhancing Performance; 37783 9781567262902 2010

Concepts Improving Results
Management Quick Reference to Federal Appropriations Law 6215 9781567261158 2002

Concepts
Management Strategic Leadership: The General’s Art 29979 9781567262360 2009

Concepts
Management Streamlining Business Requirements: The 32408 9781567262407 2009

Concepts XCellR8 Approach
Management The 77 Deadly Sins of Project Management 32409 9781567262469 2009

Concepts
Management The Art and Power of Facilitation: Running 24866 9781567262124 2008
Concepts Powerful Meetings
Management The Business Analyst as Strategist: Translating 24863 9781567262094 2008

Concepts Business Strategies into Valuable Solutions
Management The Cornerstones of Engaging Leadership 16207 9781567262186 2008

Concepts
Management The Enterprise Business Analyst: Developing 43997 9781567263497 2011

Concepts Creative Solutions to Complex Business
Problems
Management The Five Commitments of a Leader 31864 9781567262193 2008
Concepts
Management The Project Management Answer Book 41937 9781567262971 2011

Concepts
Management The Project Management Answer Book; 2nd 86112 9781567264463 2015
Concepts Edition
Management The Project Management Coaching Workbook: 45947 9781567263572 2012
Concepts Six Steps to Unleashing Your Potential
Management The Risk Doctor’s Cures for Common Risk 73706 9781567264593 2014
Concepts Ailments
Management The Triple Constraints in Project Management 14167 9781567261523 2004

Concepts
Management The Virtual Project Management Office: Best 43996 9781567263275 2011
Concepts Practices; Proven Methods
Management The Work Breakdown Structure in Government 6216 9781567261202 2003

Concepts Contracting
Management Unearthing Business Requirements: Elicitation 24867 9781567262100 2008

Concepts Tools and Techniques
Management Winning Government Business: Gaining the 6217 9781567261066 2002

Concepts Competitive Advantage
Management Assertiveness Pocketbook; 2nd Edition 63216 9781906610364 2011

Pocketbooks
Management Cognitive Behavioural Coaching Pocketbook 46475 9781906610173 2010

Pocketbooks
Management Communicator's Pocketbook; 2nd Edition 63217 9781906610180 2010

Pocketbooks
Management Confidence Pocketbook 63218 9781906610616 2014

Pocketbooks
Management Leadership Pocketbook; 2nd Edition 63219 9781906610463 2012

Pocketbooks
Management Manager's Pocketbook; 5th Edition 63220 9781906610685 2014

Pocketbooks
Management Managing Change Pocketbook; Third Edition 63221 9781906610395 2011

Pocketbooks
Management Managing Difficult Participants Pocketbook; 2nd 63222 9781906610296 2010

Pocketbooks Edition
Management Mentoring Pocketbook; 3rd Edition 63223 9781906610203 2010

Pocketbooks
Management Motivation Pocketbook; 2nd Edition 63224 9781906610289 2010

Pocketbooks
Management Performance Management Pocketbook; Second 63225 9781906610531 2013

Pocketbooks Edition
Management Sustainability Pocketbook 63226 9781906610524 2013
Pocketbooks
Management The 360 Degree Feedback Pocketbook 31109 9781903776797 2007

Pocketbooks
Management The Absence Management Pocketbook 46474 9781906610029 2009

Pocketbooks
Management The Assertiveness Pocketbook 33982 9781870471459 1997

Pocketbooks
Management The Body Language Pocketbook 49341 9781906610210 2012

Pocketbooks
Management The Business Planning Pocketbook; 2nd Edition 34011 9781906610135 2009
Pocketbooks
Management The Business Writing Pocketbook 31110 9781870471220 1994

Pocketbooks
Management The Career Transition Pocketbook 34007 9781903776018 2002

Pocketbooks
Management The Coaching Pocketbook; 2nd Edition 33983 9781903776193 2003

Pocketbooks
Management The Communicator's Pocketbook 33984 9781870471411 1997

Pocketbooks
Management The Cross-Cultural Business Pocketbook 31111 9781870471732 1999

Pocketbooks
Management The Decision-Making Pocketbook 33985 9781870471763 2000

Pocketbooks
Management The Developing People Pocketbook 33986 9781870471961 2001

Pocketbooks
Management The Discipline & Grievance Pocketbook 46476 9781906610197 2010

Pocketbooks
Management The Diversity Pocketbook 34009 9781903776032 2004

Pocketbooks
Management The Emotional Intelligence Pocketbook; 2nd 46477 9781906610425 2011

Pocketbooks Edition
Management The Empowerment Pocketbook 33987 9781870471510 1997

Pocketbooks
Management The Facilitator's Pocketbook; 2nd Edition 33980 9781906610081 2009

Pocketbooks
Management The Feedback Pocketbook 46478 9781906610128 2010
Pocketbooks
Management The Handling Resistance Pocketbook 46480 9781906610234 2010

Pocketbooks
Management The Icebreakers Pocketbook 31112 9781903776056 2003

Pocketbooks
Management The Improving Efficiency Pocketbook; 2nd Edition 34008 9781903776858 2007
Pocketbooks
Management The Influencing Pocketbook 33989 9781870471794 2000

Pocketbooks
Management The Leadership Pocketbook 33990 9781903776100 2003

Pocketbooks
Management The Learner's Pocketbook; 2nd Edition 33979 9781903776360 2005

Pocketbooks
Management The Manager's Pocketbook; 4th Edition 33991 9781903776483 2006

Pocketbooks
Management The Managing Change Pocketbook 33992 9781903776117 2003

Pocketbooks
Management The Managing Difficult Participants Pocketbook 31113 9781903776810 2004

Pocketbooks
Management The Meetings Pocketbook 33993 9781903776278 2004

Pocketbooks
Management The Memory Pocketbook 46481 9781903776964 2010

Pocketbooks
Management The Mentoring Pocketbook; 2nd Edition 33988 9781903776353 2006

Pocketbooks
Management The Motivation Pocketbook 33994 9781870471602 1999

Pocketbooks
Management The Negotiator's Pocketbook 33995 9781870471848 2000

Pocketbooks
Management The People Manager's Pocketbook; 2nd Edition 33996 9781870471749 1999
Pocketbooks
Management The Performance Management Pocketbook 33997 9781870471657 1999

Pocketbooks
Management The Presentations Pocketbook 33981 9781906610159 2009

Pocketbooks
Management The Problem Behaviour Pocketbook 34010 9781870471718 1999
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Management The Problem Solving Pocketbook 34006 9781903776049 2003

Pocketbooks
Management The Project Management Pocketbook; 2nd Edition 33978 9781903776872 2008
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Management The Resolving Conflict Pocketbook 33998 9781903776063 2004

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Management The Starting in Management Pocketbook; 2nd 33999 9781903776834 2007

Pocketbooks Edition
Management The Storytelling Pocketbook 46482 9781906610401 2012

Pocketbooks
Management The Strategy Pocketbook 34000 9781903776131 2005

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Management The Tackling Difficult Conversations Pocketbook 31114 9781906610043 2009

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Management The Talent Management Pocketbook 31115 9781903776476 2007

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Management The Teamworking Pocketbook; 2nd Edition 34001 9781903776216 2004

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Management The Time Management Pocketbook; 5th Edition 34002 9781903776087 2003
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Management The Training Evaluation Pocketbook 34004 9781903776230 2004

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Management The Training Needs Analysis Pocketbook 34005 9781903776247 2004

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Management The Transfer of Learning Pocketbook 46484 9781906610326 2011

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Management The Writing Skills Pocketbook 49178 9781906610456 2012

Pocketbooks
Management Time Management Pocketbook; 6th Edition 63227 9781906610371 2011
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Management Trainer's Pocketbook; 11th Edition 63228 9781906610548 2013

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Management Training Evaluation Pocketbook; Second Edition 63370 9781906610692 2014

Pocketbooks
Management Virtual Teams: A Pocketful of Tips & Tools on 31117 9781903776414 2006
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Who Mostly Work Apart
Management And The Award for Best SME of the Year Goes 50390 9788191046809 2010
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Marshall Cavendish 100 Great Business Leaders 58401 9789814408097 2013
Marshall Cavendish 100 Great Coaching Ideas: From Leading 65732 9789814516051 2014
Organisations around the World
Marshall Cavendish 100 Great Leadership Ideas 38009 9789814276900 2010
Marshall Cavendish 100 Great Personal Impact Ideas 52620 9789814398633 2013
Marshall Cavendish 100 Great Presentation Ideas 38010 9789814276917 2010
Marshall Cavendish 100 Great Team Effectiveness Ideas 95382 9789814561372 2015
Marshall Cavendish 100 More Great Leadership Ideas: From 59172 9789814408080 2013
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Marshall Cavendish Brand America: The Making; Unmaking and 41514 9781905736560 2010
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Business Dating Game
Marshall Cavendish E-Government in Asia: Enabling Public Service 30566 9789812610232 2005
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Marshall Cavendish India Rising: Emergence of a New World Power 30565 9789812611963 2005
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Greatest Speeches From Film And Theatre
Marshall Cavendish Journeys through Southeast Asia: Ceritalah 2 30581 9789812323972 2002
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Success
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Competitive Jungle
Marshall Cavendish Ten Steps to Innovation Heaven: How To Create 41901 9781905736058 2007
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Marshall Cavendish The 100: Insights and Lessons from 100 of the 45446 9789814328555 2011
Greatest Speakers and Speeches Ever Delivered;
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Marshall Cavendish The Attack of the Unexpected: A Guide To 41897 9789814302593 2011
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in the New Economy
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Growth Strategies For Growth Markets
Marshall Cavendish The Global You: Ten Strategies To Operate As 41512 9789814302609 2011
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Marshall Cavendish The New Rules of EQ: Using Emotional 49116 9789814382304 2006
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Through Our Complex World
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Solutions In Management
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in Business
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Rules of Branding
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Inspirational Ideas For Growing Your Business
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Marshall Cavendish Win-Win Negotiations: Developing the Mindset; 38012 9789814276610 2010
Skills and Behaviours of Win-Win Negotiators
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Martin Training Change Accountability 12614 9780972396479 2005

Associates
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Associates
Martin Training The New Matrix Management 12616 9780972396486 2005

Associates
Maven House Press Practical Project Management for Agile 78654 9781938548000 2013
Nonprofits: Approaches And Templates To Help
You Manage With Limited Resources
Maven House Press Project Management Essentials: A Quick and 78652 9781938548093 2013
Easy Guide to the Most Important Concepts and
Best Practices for Managing Your Projects Right;
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Home; Fourth Edition
Maximum Press 101 Ways to Promote Your Web Site; Eighth 36698 9781931644785 2011
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Edition
Maximum Press 101 Ways to Promote Your Web Site: Filled with 9470 9781931644211 2005
Proven Internet Marketing Tips; Tools;
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Proven Internet Marketing Tips; Tools;
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Maximum Press 3G Marketing on the Internet; Seventh Edition 13017 9781931644372 2006
Maximum Press Conquering Information Chaos in the Growing 23104 9781931644334 2005
Business: IBM Solutions for Managing Information
in an On Demand World
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Protecting the Valuable Ideas Generated by Every
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Your Business without Wasting Your Time
McGraw-Hill 101 American Customs 8686 9780844224077 2000
McGraw-Hill 101 American Idioms: Understanding and 8685 9780844254463 1987

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Leaders Achieve Sustainable High Performance
McGraw-Hill 20 Minutes to a Top Performer: Three Fast and 33509 9780071629317 2010
Effective Conversations to Motivate; Develop; and
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McGraw-Hill 201 Icebreakers: Group Mixers; Warm-Ups; 10873 9780070696006 1997
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Your Lead on Your Way to the Top
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Helped Build IBM
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Future Generations
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How to Captivate and Engage Audiences across
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Using Data Analysis Tools to Improve Your
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Conversation Gets Deals Done
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Win in a Slow-Growth Economy
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for Success in Business and in Life
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McGraw-Hill Bringing Out the Best in Everyone You Coach: 33506 9780071637077 2010
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McGraw-Hill Bringing Out the Best in People: How to Apply the 4699 9780071351454 2000
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McGraw-Hill Coaching for Improved Work Performance; 40065 9780071352932 2000
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McGraw-Hill Conversations That Get Results and Inspire 56479 9780071805933 2013
Collaboration: Engage Your Team; Your Peers;
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World-Class Work Force; Revised and Updated
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McGraw-Hill Cracking the Sales Management Code: The 44094 9780071765732 2012
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Violated Expectations; Broken Commitments; and
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Stakes Are High
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Stakes Are High; Second Edition
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Bring Out the Best in People at Their Worst;
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McGraw-Hill Designing World-Class e-Learning: How IBM; GE; 4702 9780071377720 2002
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Behavioral Blind Spots and Transform Your
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Continuous Improvement Strategy; Second
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Acknowledgment to Engage All Your People and
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McGraw-Hill Great Communication Secrets of Great Leaders 5985 9780071414968 2003
McGraw-Hill Great Motivation Secrets of Great Leaders 11945 9780071447744 2005

McGraw-Hill Great Speeches For Better Speaking: Listen and 50473 9780071472296 2006
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Changing Your World
McGraw-Hill Handbook for Writing Proposals; Second Edition 40031 9780071746489 2011
McGraw-Hill Handbook of Employee Benefits: Design; Funding 13174 9780071445122 2005

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You Are to Where You want to Be
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Where Positive Wins
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McGraw-Hill How to Be a Power Connector: The 5+50+100 72477 9780071830737 2014

Rule for Turning Your Business Network into
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from the World's Greatest Dealmaker
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Most Inspiring Presentations; Revised and
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Developing Success in Business and in Life
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The Qualities that Make Salespeople Great
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More Business with the Proven Character Code
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Primer for Becoming the Best in the World
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Success in Relationships
McGraw-Hill How We Lead Matters: Reflections on a Life of 29868 9780071600170 2008

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McGraw-Hill How Women Lead: 8 Essential Strategies 50487 9780071781251 2013

Successful Women Know
McGraw-Hill How You Do…What You Do: Create Service 26146 9780071592789 2008
Excellence That Wins Clients For Life
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Office: Proven Strategies for Success
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McGraw-Hill Influencer: The New Science of Leading Change; 56488 9780071808866 2013
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McGraw-Hill Influencer: The Power To Change Anything 23621 9780071484992 2008
McGraw-Hill Innovate the Pixar Way: Business Lessons from 33505 9780071638937 2010
the World's Most Creative Corporate Playground
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Change Agents Reach the Top of Their Game
McGraw-Hill Innovation the NASA Way: Harnessing the Power 65447 9780071829137 2014
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McGraw-Hill Innovative Performance Support: Strategies and 40034 9780071703116 2011

Practices for Learning in the Workflow
McGraw-Hill Innovative Reward Systems for the Changing 5160 9780071402941 2003
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McGraw-Hill Inspired People Produce Results: How Great 56465 9780071809115 2013
Leaders Use Passion; Purpose; And Principles To
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McGraw-Hill Inventory Strategy: Maximizing Financial; Service 86025 9780071847179 2015
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McGraw-Hill It’s Not a Glass Ceiling; It’s a Sticky Floor: Free 23633 9780071493949 2008
Yourself from the Hidden Behaviors Sabotaging
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McGraw-Hill Jack Welch and the 4 E's of Leadership: How to 13177 9780071457804 2005
Put GE's Leadership Formula to Work in Your
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McGraw-Hill Jack Welch and the GE Way: Management 66977 9780070581043 1999
Insights and Leadership Secrets of the Legendary
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Always Ask the Right Questions
McGraw-Hill Just Enough Project Management: The 9349 9780071445405 2005

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McGraw-Hill Just Promoted!: A 12-Month Road Map for 40035 9780071745253 2010
Success in Your New Leadership Role; Second
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The Essential Cultural Guide: From Presentations
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Quality and Quantity of Leads to Increase Your
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The New Rules for Getting the Right Things Done
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Learn From All I Observe
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Learn How to Inspire Others; Achieve Greatness;
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McGraw-Hill Leadership Sustainability: Seven Disciplines to 56472 9780071808521 2013

Achieve the Changes Great Leaders Know They
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Teambuilding and Creating a Winning Culture in
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McGraw-Hill Leadership Without Excuses: How to Create 35914 9780071600040 2010
Accountability and High-Performance (Instead of
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McGraw-Hill Leadership: Essential Selections on Power; 35915 9780071633840 2010
Authority; and Influence
McGraw-Hill Leadership: The ASTD Trainer's Sourcebook 4705 9780070534391 1997
McGraw-Hill Leading After a Layoff: Reignite Your Team's 33503 9780071637152 2010
Productivity in Just 12 Weeks!
McGraw-Hill Leading from the Front: No Excuse Leadership 13178 9780071465014 2006
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CEOs Do to Create an Atmosphere Where
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Connecting With Your Customers; Your Products
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Based Culture Can Build Profits and Make the
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Strategies for Building Confident and
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Lasting Value in Business and Life
McGraw-Hill Leading Your Business Forward: Aligning Goals; 56470 9780071817134 2013
People; And Systems For Sustainable Success
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McGraw-Hill Lean Six Sigma for Hospitals: Simple Steps to 40036 9780071753258 2011
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McGraw-Hill Lean Six Sigma For Service: How to Use Lean 5984 9780071418218 2003
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McGraw-Hill Manager's Guide to Navigating Change 44109 9780071769471 2013
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Employees: Hundreds of Ready-to-Use Phrases
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McGraw-Hill Perfect Phrases for Sales Presentations: 33495 9780071634533 2010
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Generation Of Lean Thinking
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McGraw-Hill Project Management; Second Edition 59107 9780071818483 2014
McGraw-Hill Project Managers Portable Handbook; Third 40043 9780071741057 2010

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Ultimate Hands-On Guide to Bringing Projects in
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Connections for Brilliant Ideas and Profitable
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Speaking with Purpose and Vision Revised and
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Getting Ahead
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Relationships for Breakthrough Results
McGraw-Hill Selling Professional Services to the Fortune 500: 35950 9780071622820 2010
How to Win in the Billion-Dollar Market of Strategy
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Performance for Profit
McGraw-Hill Six Sigma Business Scorecard: Ensuring 18181 9780071479431 2007

Performance for Profit; Second Edition
McGraw-Hill Six Sigma Demystified: A Self-Teaching Guide 10872 9780071445443 2005
McGraw-Hill Six Sigma Distribution Modeling 22136 9780071482783 2007
McGraw-Hill Six Sigma Execution: How the World's Greatest 11956 9780071453646 2005
Companies Live and Breathe Six Sigma
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McGraw-Hill Six Sigma for Business Excellence: A Manager's 13182 9780071448093 2006
Guide to Supervising Six Sigma Projects and
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McGraw-Hill Six Sigma for Managers: A Briefcase Book; 86027 9780071838634 2015
Second Edition
McGraw-Hill Six Sigma on a Budget: Achieving More with Less 35929 9780071736756 2010
Using the Principles of Six Sigma
McGraw-Hill Six Sigma Statistics with Excel and Minitab 22126 9780071489690 2007
McGraw-Hill SIX SIGMA: The McGraw-Hill 36-Hour Course 7769 9780071430081 2006
McGraw-Hill Skills for New Managers; Second Edition 59097 9780071827140 2014
McGraw-Hill Smart Networking: Attract a Following in Person 29876 9780071602945 2009
and Online
McGraw-Hill Smart Prospecting That Works Every Time!: Win 56466 9780071805421 2013
More Clients with Fewer Cold Calls
McGraw-Hill SOAR Selling: How To Get Through to Almost 50541 9780071793711 2013
Anyone: The Proven Method for Reaching
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Innovation across the Nonprofit; Private; and
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Processes and Get Customers to Stay Forever
McGraw-Hill Social Media Law for Business: A Practical Guide 77158 9780071799607 2015
for Using Facebook; Twitter; Google +; and Blogs
Without Stepping on Legal Land Mines
McGraw-Hill Software Rules: How the Next Generation of 7765 9780071385169 2002
Technology Tools Will Increase Strategic
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McGraw-Hill Speak Up; Show Up; and Stand Out: The 9 77159 9780071837545 2014
Communication Rules You Need to Succeed
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Above the Noise; Differentiate Your Brand; and
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McGraw-Hill Statistics for Six Sigma Made Easy! Second 47659 9780071797535 2012
Edition
McGraw-Hill Staying Power: 30 Secrets Invincible Executives 6944 9780071395175 2003

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McGraw-Hill Stop Talking; Start Communicating: 57447 9780071813044 2013

Counterintuitive Secrets to Success in Business
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McGraw-Hill Stop Telling; Start Selling: How to Use Customer- 29917 9780070525580 1998
Focused Dialogue to Close Sales; Revised
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McGraw-Hill Strategic Database Marketing: The Masterplan for 3054 9780071351829 2000
Starting and Managing a Profitable; Customer-
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McGraw-Hill Strategic Relationships at Work: Creating Your 72483 9780071823470 2014
Circle of Mentors; Sponsors; and Peers for
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McGraw-Hill Strategic Supply Chain Management: The Five 56452 9780071813082 2013
Core Disciplines For Top Performance; Second
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McGraw-Hill Strategic Supply Chain Management: The Five 13183 9780071432177 2005
Disciplines for Top Performance
McGraw-Hill Strategies for the Green Economy: Opportunities 29874 9780071600309 2009
and Challenges in the New World of Business
McGraw-Hill Strategy from the Outside In: Profiting from 40048 9780071742290 2010
Customer Value
McGraw-Hill Successful Direct Marketing Methods: Interactive; 23645 9780071458290 2008

Database; and Customer-Based Marketing for
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Hidden Value Within Your Organization
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to Unleash Explosive Business Performance
McGraw-Hill Supply Chain Transformation: Building and 50505 9780071798303 2013

Executing an Integrated Supply Chain Strategy
McGraw-Hill Surviving the Toxic Workplace: Protect Yourself 35932 9780071664677 2010
Against Co-workers; Bosses; and Work
Environments That Poison Your Day
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When Stakes are High
McGraw-Hill Taking Your Team to the Top: How To Build And 56495 9780071805445 2013
Manage Great Teams Like The Pros
McGraw-Hill Talent Assessment and Development Pocket Tool 72484 9780071840446 2014
Kit: How to Get the Most out of Your Best People
McGraw-Hill Talent Selection and Onboarding Tool Kit: How to 72485 9780071834902 2014
Find; Hire; and Develop the Best of the Best
McGraw-Hill Talk Your Way to the Top: How to Address Any 7104 9780071405645 2004
Audience Like Your Career Depends On It
McGraw-Hill Target Opportunity Selling: Top Sales Performers 50544 9780071773072 2014
Reveal What Really Works
McGraw-Hill Team Bush: Leadership Lessons from the Bush 5965 9780071416337 2003
White House
McGraw-Hill The 10 Immutable Laws of Power Selling 7100 9780071416610 2004
McGraw-Hill The 21 Irrefutable Truths of Trading: A Trader’s 14289 9780071357890 2000

Guide To Developing A Mind To Win
McGraw-Hill The 3 Secrets to Effective Time Investment: How 56455 9780071808811 2013
to Achieve More Success with Less Stress
McGraw-Hill The Apple Experience: The Secrets to Building 47661 9780071793209 2012
Insanely Great Customer Service
McGraw-Hill The Apple Way 18183 9780072262339 2006
McGraw-Hill The Art and Discipline of Strategic Leadership 5987 9780071410663 2003
McGraw-Hill The Art of M&A Strategy: A Guide to Building 47662 9780071756211 2012
Your Company's Future through Mergers;
Acquisitions; and Divestitures
McGraw-Hill The Art of M&A: A Merger/Acquisition/Buyout 43500 9780071403023 2007
Guide; Fourth Edition
McGraw-Hill The Art of Nonverbal Selling: Let Your Customers' 18184 9780071478625 2007
Unspoken Signals Lead You to the Close
McGraw-Hill The Big Book of Icebreakers: Quick; Fun Activities 10874 9780071349840 1999
for Energizing Meetings and Workshops
McGraw-Hill The Big Book of Low-Cost Training Games: 47626 9780071774376 2012
Quick; Effective Activities that Explore
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McGraw-Hill The Big Book of Marketing: Lessons and 35933 9780071621250 2010
Practices from the World's Greatest Companies
McGraw-Hill The Big Book of Six Sigma Training Games: 9346 9780071443852 2005
Creative Ways to Teach Basic DMAIC Principles
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McGraw-Hill The Big Book of Team Coaching Games: Quick; 57456 9780071813006 2013
Effective Activities to Energize; Motivate; and
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McGraw-Hill The Boss's Survival Guide 3402 9780071362733 2001
McGraw-Hill The BOSS's Survival Guide: Workplace 911 for 35934 9780071668088 2010
the Toughest Problems Today's Managers Face;
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McGraw-Hill The Brand Mindset 3403 9780071347952 2000
McGraw-Hill The Business of Changing the World: Twenty 18185 9780071481519 2007
Great Leaders on Strategic Corporate
Philanthropy
McGraw-Hill The Business Style Handbook: An A-to-Z Guide 50508 9780071800105 2013
for Effective Writing on the Job; Revised & Fully
Updated Second Edition
McGraw-Hill The Career Lattice: Combat Brain Drain; Improve 47663 9780071791694 2012
Company Culture; and Attract Top Talent
McGraw-Hill The CEO Difference: How to Climb; Crawl; and 65439 9780071828338 2014
Leap Your Way to the Next Level of Your Career
McGraw-Hill The Cleveland Clinic Way: Lessons in Excellence 59120 9780071827249 2014
from One of the World's Leading Health Care
Organizations
McGraw-Hill The Collaborative Organization: A Strategic Guide 47664 9780071782302 2012
to Solving Your Internal Business Challenges
Using Emerging Social and Collaborative Tools
McGraw-Hill The Compensation Handbook: A State-of-the-Art 3404 9780071343091 2000
Guide to Compensation Strategy and Design;
Fourth Edition
McGraw-Hill The Compensation Handbook: A State-of-the-Art 93253 9780071836999 2015
Guide to Compensation Strategy and Design;
Sixth Edition
McGraw-Hill The Complete Guide to Executive Compensation; 59127 9780071806312 2014
3rd Edition
McGraw-Hill The Complete New Manager: Essential Tips and 40050 9780071744478 2010
Techniques for Managers
McGraw-Hill The Confident Leader: How the Most Successful 29869 9780071549882 2008
People Go from Effective to Exceptional
McGraw-Hill The Confident Speaker: Beat Your Nerves and 22133 9780071481496 2007
Communicate at Your Best in Any Situation
McGraw-Hill The Consultant 's Scorecard: Tracking ROI and 40051 9780071742825 2011
Bottom-Line Impact of Consulting Projects;
Second Edition
McGraw-Hill The Consultant's Toolkit: High-Impact 13185 9780071362610 2001
Questionnaires; Activities; and How-to Guides for
Diagnosing and Solving Client Problems
McGraw-Hill The Courage to Take Command: Leadership 77160 9780071834940 2015
Lessons from a Military Trailblazer
McGraw-Hill The Crowdfunding Revolution: How to Raise 50531 9780071790451 2013

Venture Capital Using Social Media
McGraw-Hill The Crowdsourced Performance Review: How to 56493 9780071817981 2013

Use the Power of Social Recognition to Transform
McGraw-Hill The Customer Culture Imperative 59121 9780071821148 2014
McGraw-Hill The Customer Experience Edge: Technology and 44120 9780071786973 2012
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McGraw-Hill The Customer Loyalty Solution: What Works (and 6940 9780071363662 2003
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McGraw-Hill The Customer Rules: The 14 Indispensable; 29871 9780071603652 2009

Irrefutable; and Indisputable Qualities of the
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McGraw-Hill The Customer Service Solution: Managing 57457 9780071809931 2013
Emotions; Trust; and Control to Win Your
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McGraw-Hill The Customer Signs Your Paycheck 33510 9780071632881 2010
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Revolutionary Method for Busting Bureaucracy
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Leading Strategic Change in Organizations; Third
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Integrated Marketing Communications; Second
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Winning in the Age of Excess Everything
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McGraw-Hill The Manager's Guide to Business Writing 6946 9780070718678 1999
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Writing and Communication; Second Edition
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Strategic Guidance for a Coordinated Approach to
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Implementing the Problem-Solving Tools and
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McGraw-Hill The Mind of the Customer: How Great Companies 13186 9780071470278 2006
Like UPS; Lexus; and Nokia Have Reinvented the
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Inspiration for Your Climb to the Top
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Help You Negotiate Everything
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McGraw-Hill The Networking Survival Guide: Practical Advice 35938 9780071717588 2010
to Help You Gain Confidence; Approach People;
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Value Through Global Networks
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Sound Like a Leader; Second Edition
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Courtesy of The Ritz-Carlton Hotel Company
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Enabling Business Strategy in the Digital Age
McGraw-Hill The New Solution Selling: The Revolutionary 7771 9780071435390 2004
Sales Process That is Changing the Way People
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McGraw-Hill The Next Evolution of Marketing: Connect with 33494 9780071625364 2010
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Building Relationships that Grow Revenue
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Authentic Leadership Story Begins
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Customer-Centric Organization for Breakthrough
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McGraw-Hill The Power of Positive Selling: 30 Surefire 47672 9780071788700 2012
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McGraw-Hill The Power of Thanks: How Social Recognition 77163 9780071838405 2014
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McGraw-Hill The Presentation Secrets of Steve Jobs: How to 33504 9780071636087 2010
Be Insanely Great in Front of Any Audience
McGraw-Hill The Product Manager's Desk Reference 29865 9780071591348 2009
McGraw-Hill The Product Manager's Desk Reference; Second 72482 9780071824507 2014
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McGraw-Hill The Product Manager's Handbook; Fourth Edition 44126 9780071772983 2012
McGraw-Hill The Product Manager's Handbook; Third Edition 11969 9780071459389 2006
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Everything You Need To Know To Succeed As A
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McGraw-Hill The Project Management Workbook: Field-Proven 5167 9780071408400 2003
Strategies for Managing Your Greatest Asset
McGraw-Hill The Project Manager's Desk Reference; Third 3408 9780071464642 2007
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McGraw-Hill The Purpose Linked Organization: How 32995 9780071624701 2009

Passionate Leaders Inspire Winning Teams and
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McGraw-Hill The Real Truth about Success: What the Top 1 33496 9780071629966 2010
Percent Do Differently; Why They Won’t Tell You;
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McGraw-Hill The Renaissance Society: How The Shift From 56486 9780071806053 2013
Dream Society To The Age Of Individual Control
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McGraw-Hill The Resilient Organization: How Adaptive 35939 9780071663663 2010
Cultures Thrive Even When Strategy Fails
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Planning Handbook: A Guide to Maximizing the
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McGraw-Hill The Road to Organic Growth: How Great 22129 9780071475259 2007
Companies Consistently Grow Marketshare From
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Sales Organizations Successfully Manage the
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McGraw-Hill The Sales Success Handbook: 20 Lessons to 18189 9780071416368 2003
Open and Close Sales Now
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Management Strategies from the World Leader in
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McGraw-Hill The Secret to GE's Success 18190 9780071475938 2007
McGraw-Hill The Seven Keys to Managing Strategic Accounts 6945 9780071417525 2003
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Marketplace Success by Turning Behavior into
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McGraw-Hill The Six Sigma Basic Training Kit 7772 9780070653436 2002
McGraw-Hill The Six Sigma Handbook; Revised and Expanded 14290 9780071410151 2003
McGraw-Hill The Six Sigma Handbook: A Complete Guide for 2702 9780071372336 2001
Greenbelts; Blackbelts; & Managers at all Levels
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McGraw-Hill The Six Sigma Way Team Fieldbook: An 4712 9780071373142 2002
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McGraw-Hill The Six Sigma Way; How GE; Motorola; and 2701 9780071358064 2000
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McGraw-Hill The Six Sigma Way: How to Maximize the Impact 59128 9780071497329 2014
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Turning Social Media into Social Sales
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McGraw-Hill The Social Media Strategist: Build a Successful 44128 9780071768252 2012
Program from the Inside Out
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Methods; Exercises; and Resources
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One Small Step at a Time
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McGraw-Hill The Talent Management Handbook: Creating a 40059 9780071739054 2011
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Business 140 Characters at a Time
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Lessons for Building Loyalty and a Brand
Customers Crave
McGraw-Hill The Three Value Conversations: How to Create; 93260 9780071849715 2015
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McGraw-Hill The Toyota Way Fieldbook: A Practical Guide for 11957 9780071448932 2006
Implementing Toyota's 4Ps
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McGraw-Hill The Toyota Way to Lean Leadership: Achieving 44129 9780071780780 2012
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the World's Greatest Manufacturer
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World Methods for Developing Successful; Long-
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Insurgent Strategy to Put Your Business On Top
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From West Point’s Cadet Prayer
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Techniques to Help You Master the 9 Simple
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Power of Whole Brain Thinking in Organizations;
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Facebook’s Improbably Brilliant CEO Mark
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India: The Best Ideas on Innovation;
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Leadership; Strategy and Innovation for the 21st
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Stability; and Rhythm Create Great Leaders
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Times Get Tough
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Minute Count at Work
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McGraw-Hill Toyota Kata: Managing People for Improvement; 33500 9780071635233 2010
Adaptiveness and Superior Results
McGraw-Hill Toyota Talent: Developing Your People the 22134 9780071477451 2007
Toyota Way
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How to Create Cost-Saving; Efficient and
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Ethical; and Enduring Organizations
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Conquering Markets
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Collaboration to Build Long-term Relationships
McGraw-Hill Turn Clicks Into Customers: Proven Marketing 35943 9780071635165 2010
Techniques for Converting Online Traffic into
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Conversation Styles to Customize Your
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McGraw-Hill Uncontrolled Risk: Lessons of Lehman Brothers 35944 9780071638296 2010
and How Systemic Risk Can Still Bring Down the
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McGraw-Hill Understanding Wall Street; Fifth Edition 33507 9780071633222 2010
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McGraw-Hill Value-Added Selling: How to Sell More Profitably; 35945 9780071664875 2010
Confidently; and Professionally by Competing on
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McGraw-Hill Value-Driven Business Process Management: 47681 9780071791717 2012
The Value-Switch for Lasting Competitive
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McGraw-Hill Valuing A Business: The Analysis and Appraisal 3409 9780071356152 2000
of Closely Held Companies; Fourth Edition
McGraw-Hill Virtual PresentationsThat Work 35946 9780071739368 2010
McGraw-Hill Vocal Power: Harness Your Inner Voice to 59125 9780071807753 2014
Conquer Everyday Communication Challenges
McGraw-Hill Voice-of-the-Customer Marketing: A 40062 9780071740838 2011

Revolutionary 5-Step Process to Create
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Making From the Battlefield to the Boardroom
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for Helping You and Your Boss Succeed
McGraw-Hill What Customers Want: Using Outcome Driven 7775 9780071408677 2005
Innovation To Create Breakthrough Products and
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McGraw-Hill What Every Angel Investor Wants You to Know: 56484 9780071800716 2013
An Insider Reveals How To Get Smart Funding
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McGraw-Hill What Got You Here Won't Get You There in 44133 9780071773942 2012
Sales: How Successful Salespeople Take it to the
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McGraw-Hill What Great Salespeople Do: The Science of 47682 9780071769716 2012
Selling Through Emotional Connection and the
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McGraw-Hill What is Corporate Governance? 11947 9780071444484 2005
McGraw-Hill What is Design for Six Sigma? 11958 9780071423892 2005
McGraw-Hill What is Lean Six Sigma? 9359 9780071426688 2004
McGraw-Hill What is Sarbanes-Oxley? 7776 9780071437967 2004
McGraw-Hill What is Six Sigma Process Management? 11954 9780071453417 2005
McGraw-Hill What is Six Sigma? 5986 9780071381857 2002
McGraw-Hill What Makes Great Leaders Great: Management 44134 9780071770514 2012
Lessons from Icons Who Changed the World
McGraw-Hill What the Best CEO's Know: 7 Exceptional 6941 9780071382403 2003
Leaders and Their Lessons for Transforming Any
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Greatest Ideas Taught in the Best Business
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Understand What Managers are Really Asking
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McGraw-Hill What to Say When Things Get Tough: Business 56487 9780071806435 2013
Communication Strategies for Winning People
Over When They’re Angry; Worried and
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McGraw-Hill What Type of Leader are You?: Using the 22132 9780071477192 2007
Enneagram System to Identify and Grow Your
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McGraw-Hill The 7 Heavenly Virtues of Leadership 9493 9780074712580 2003

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Osborne All-in-One Exam Guide
McGraw-Hill/ CAPM/PMP Project Management All-In-One 22164 9780071487481 2007

Osborne Exam Guide
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Osborne Certification All-in-One Exam Guide
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MCS Media BackStreet Lean: Solutions for the Job Shop; 8876 9780972572880 2004
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MCS Media Lean Healthcare: Implementing 5S in Lean or Six 21040 9780977072002 2006
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MCS Media Lean Office Demystified II: Using the Power of the 36165 9780982500491 2012
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MCS Media The 5S Desktop (PC) Pocket Handbook: Using 46470 9780979966552 2009
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Elimination of Waste in Administrative Areas!
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MCS Media The Lean Six Sigma Pocket Guide XL: Combining 46469 9781450766340 2011
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MCS Media The New Lean Healthcare Pocket Guide: Tools 46473 9780982500439 2012
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MCS Media The New Lean Office Pocket Guide: Tools for the 36163 9780982500415 2009
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Applying Lean Six Sigma and Emerging
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MCS Media Today's Lean! It's All About Workflow 57112 UnAssigned 2011
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Momentum Press Operational Risk Management 105646 9781606505304 2015
More than Sound Grow: Identifying and Fostering Talent 92000 9781934441794 2015
More than Sound Transform: Habits of Superior Managers 76843 9781934441480 2014
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Morgen Facilitations Buying Facilitations: The New Way To Sell That 4535 9780964355309 2003
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Morgen Facilitations Changing the Process: Redefining Sales; Book 2 13938 9780964355323 2006
Morgen Facilitations Changing the Skills: Partnering; Collaborating; 12278 9780964355330 2005
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Morgen Facilitations Changing the Thinking: Redefining Sales; Book 1 13937 9780964355316 2006
Multi-Media 100 Ways to Get on the Wrong Side of Your Boss 20709 9781895186987 2006
Publications Inc. (And Strategies to Prevent You from Getting
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Multi-Media 101 Ways to Reward Team Members for $20 (or 20706 9781895186048 2004
Publications Inc. Less!)
Multi-Media Avoiding Project Disaster: Titanic Lessons for IT 20713 9781895186734 2006
Publications Inc. Executives; Second Edition
Multi-Media Churchill's Adaptive Enterprise: Lessons for 20712 9781895186192 2005

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Multi-Media Consider It Done!: Ten Prescriptions for Finishing 25049 9781897326510 2007
Publications Inc. What You Start; Second Edition
Multi-Media Corporate Intelligence Awareness: Securing the 20708 9781895186420 2006

Publications Inc. Competitive Edge
Multi-Media Managing Agile Projects; First Edition 20705 9781895186116 2004

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Multi-Media Managing Offshore Development Projects: An 30755 9781897326688 2008

Publications Inc. Agile Approach; First Edition
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Publications Inc. Second Edition
Multi-Media Meeting with Success: Tips and Techniques for 20714 9781897326152 2007
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Multi-Media Project Lessons from The Great Escape (Stalag 20715 9781895186802 2007
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Multi-Media The Elusive Lean Enterprise; Second Edition 25051 9781897326640 2007
Publications Inc.
Multi-Media Thinking on Purpose for Project Managers: 30752 9781554890255 2009

Publications Inc. Outsmarting Evolution; Second Edition
Multi-Media Tips for Virtual Team Management: Using the 30751 9781895186307 2009
Publications Inc. DiSC Behavioural Profile to Better Manage
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Multi-Media Winning Either Way: Successfully Negotiate Just 30754 9781895186604 2009
Publications Inc. About Any Situation in Life; First Edition
Multi-Media Winning the Rat Race at Work; First Edition 20710 9781895186680 2006
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Multi-Science The Green Myth: Economic Growth and the 9282 9780906522172 2001
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Muska & Lipman Making the Technical Sale: The Complete 1154 9780966288995 2001
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New World Library 20 Communication Tips @ Work: A Quick and 6164 9781577311287 2001
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New World Library Bouncing Back: Rewiring Your Brain for Maximum 58238 9781608681297 2013
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New World Library Brainstorm: Harnessing the Power of Productive 36686 9781577316213 2010
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New World Library Cause for Success: Ten Companies That Put 9247 9781577314578 2004
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New World Library Creative Thinkering: Putting Your Imagination To 45973 9781608680245 2011
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New World Library Ethical Intelligence: Five Principles for Untangling 45974 9781608680542 2011
Your Toughest Problems at Work and Beyond
New World Library Getting Real: 10 Truth Skills You Need to Live an 4534 9780915811922 2001
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New World Library Handbook to a Happier Life: A Simple Guide to 6165 9781577314011 2003
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New World Library The Architecture of All Abundance: Creating a 6168 9781577312451 2001
Successful Life in the Material World
New World Library The Authentic Career: Following the Path of Self- 7479 9781577314387 2004
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New World Library The Power of the Herd: A Nonpredatory Approach 58237 9781577316763 2013
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New World Library The Science Of Making Things Happen: Turn Any 36687 9781577318538 2010
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New World Library The Way of Conflict: Elemental Wisdom for 8050 9781577314493 2004
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New World Library Work with Passion: How to Do What You Love for 8051 9781577314448 2004
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New World Library ZBA Zen of Business Administration: How Zen 9248 9781577314691 2005
Practice Can Transform Your Work and Your Life
Nicholas Brealey 50 Success Classics: Winning Wisdom for Work 41260 9781857883336 2004
Publishing and Life from 50 Landmark Books
Nicholas Brealey Adaptive Coaching: The Art and Practice of a 45511 9781904838241 2012
Publishing Client-Centered Approach to Performance
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Nicholas Brealey Agequake: Riding the Demographic Rollercoaster 13706 9781857881929 2001
Publishing Shaking Business; Finance and our World
Nicholas Brealey Angels; Dragons & Vultures: How to Tame Your 41266 9781857885514 2011
Publishing Investors ... and Not Lose Your Company
Nicholas Brealey Becoming the Evidence-Based Manager: Making 32551 9780891062608 2009
Publishing The Science Of Management Work For You
Nicholas Brealey Breaking Through Culture Shock: What You Need 4923 9781857882216 2001
Publishing to Succeed in International Business
Nicholas Brealey Breakthrough Branding: How Smart 45510 9781857885811 2012

Publishing Entrepreneurs and Intrapreneurs Transform a
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Nicholas Brealey Bubbles: And How to Survive Them 11503 9781857883480 2004
Publishing
Nicholas Brealey Building the Learning Organization: Achieving 42607 9781904838326 2011
Publishing Strategic Advantage through a Commitment to
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Nicholas Brealey Business Beyond the Box: Applying Your Mind for 13708 9781857882131 1998
Publishing Breakthrough Results
Nicholas Brealey Challenging Coaching: Going Beyond Traditional 46486 9781904838395 2012
Publishing Coaching to Face the FACTS
Nicholas Brealey Clear Leadership: Sustaining Real Collaboration 32546 9780891062271 2009
Publishing and Partnership at Work; Revised Edition
Nicholas Brealey CLICK.OLOGY: What Works in Online Shopping 59653 9781857886047 2014
Publishing and How Your Business Can Use Consumer
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Nicholas Brealey Coaching Across Cultures: New Tools for 5233 9781857883015 2003
Publishing Leveraging National; Corporate and Professional
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Nicholas Brealey Coaching Clues: Real Stories; Powerful Solutions; 6284 9781857883374 2003
Publishing Practical Tools
Nicholas Brealey Coaching for Performance: GROWing Human 32554 9781857885354 2009
Publishing Potential and Purpose: The Principles and
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Nicholas Brealey Coaching for Performance: Growing People; 4924 9781857883039 2002
Publishing Performance and Purpose; Third Edition
Nicholas Brealey Coaching the Team at Work 17377 9781904838081 2007
Publishing
Nicholas Brealey Co-Active Coaching: Changing Business; 43475 9781857885675 2011

Publishing Transforming Lives; Third Edition
Nicholas Brealey Consumerology: The Market Research Myth; the 40198 9781857885507 2010
Publishing Truth About Consumers and the Psychology of
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Nicholas Brealey Consumerology: The Truth About Consumers and 54354 9781857885767 2013
Publishing the Psychology of Shopping (Revised Edition)
Nicholas Brealey Content is Currency: Developing Powerful 45298 9781857885736 2011

Publishing Content for Web and Mobile
Nicholas Brealey Corporate Combat: The Art of Market Warfare on 13709 9781857882650 2000
Publishing the Business Battlefield
Nicholas Brealey Developing Exemplary Performance One Person 32548 9780891062493 2009
Publishing at a Time
Nicholas Brealey Dramatic Success: Theatre Techniques to 7934 9781857883404 2004

Publishing Transform and Inspire Your Working Life
Nicholas Brealey Driving Down Cost: How to Manage and Cut 23675 9781857885125 2008
Publishing Costs Intelligently
Nicholas Brealey Egov: eBusiness Strategies for Government 4925 9781857882780 2001
Publishing
Nicholas Brealey From Know-How to Do-How: The Short and 52575 9781857885903 2013
Publishing Simple Guide to Making Change Happen
Nicholas Brealey Future Files: The 5 Trends That Will Shape the 28564 9781857885149 2008
Publishing Next 50 Years
Nicholas Brealey Future Minds: How the Digital Age is Changing 40197 9781857885491 2010
Publishing Our Minds; Why this Matters; and What We Can
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Nicholas Brealey Global Coaching: An Integrated Approach for 36597 9781904838227 2010
Publishing Long-lasting Results
Nicholas Brealey High Tech High Touch: Technology and Our 5327 9781857882605 2001
Publishing Accelerated Search for Meaning
Nicholas Brealey High Value Consulting: Managing and Maximizing 5234 9781857881738 1998
Publishing External and Internal Consultants for Massive
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Nicholas Brealey I'm Not Crazy; I'm Just Not You: The Real 36601 9781857885521 2010
Publishing Meaning of the 16 Personality Types; Second
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Nicholas Brealey India Inc.: How India's Top Ten Entrepreneurs are 36593 9781857885248 2010
Publishing Winning Globally
Nicholas Brealey Inspirational Leadership: Timeless Lessons for 52613 9781857886030 2013
Publishing Leaders from Shakespeare's Henry V
Nicholas Brealey Into Africa: A Guide to Sub-Saharan Culture and 41269 9781931930918 2009
Publishing Diversity; Second Edition
Nicholas Brealey Leading Your Team: How to Involve and Inspire 4927 9781857883046 2002
Publishing Teams; Second Edition
Nicholas Brealey Learn Like a Leader: Today's Top Leaders Share 36596 9781857885576 2010
Publishing Their Learning Journeys
Nicholas Brealey Leaving on Top: Graceful Exits for Leaders 50100 9781857885910 2012
Publishing
Nicholas Brealey Living the 80/20 Way: Work Less; Worry Less; 7935 9781857883312 2004
Publishing Succeed More; Enjoy More
Nicholas Brealey Making Telework Work: Leading People and 32552 9780891062523 2009
Publishing Leveraging Technology for High-Impact Results
Nicholas Brealey Making the Matrix Work: How Matrix Managers 50365 9781904838425 2013
Publishing Engage People and Cut Through Complexity
Nicholas Brealey Mediation for Managers: Resolving Conflict and 4928 9781857883152 2002
Publishing Rebuilding Relationships at Work
Nicholas Brealey Mind Your Manners: Managing Business Cultures 4929 9781857883145 2003
Publishing in the New Global Europe; Third Edition
Nicholas Brealey Money for Nothing: Real Wealth; Financial 7933 9781857882827 2003
Publishing Fantasies; and the Economy of the Future
Nicholas Brealey Move to Greatness: Focusing the Four Essential 27081 9781904838203 2008
Publishing Energies of a Whole and Balanced Leader
Nicholas Brealey Naked Finance: Business Finance Pure and 22644 9781857883947 2007
Publishing Simple
Nicholas Brealey Nelson's Way: Leadership Lessons from the 13703 9781857883718 2005
Publishing Great Commander
Nicholas Brealey Net; Blogs and Rock ‘n’ Roll: How Digital 22642 9781857883985 2007
Publishing Discovery Works and What It Means for
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Nicholas Brealey NLP at Work: The Difference that Makes a 4930 9781857883022 2002
Publishing Difference in Business; Second Edition
Nicholas Brealey NLP At Work: The Essence of Excellence; Third 36598 9781857885293 2009
Publishing Edition
Nicholas Brealey Optimizing the Power of Action Learning: Real- 43768 9781904838333 2011
Publishing Time Strategies for Developing Leaders; Building
Teams; and Transforming Organizations; Second
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Nicholas Brealey Power Up Your Mind: Learn Faster; Work Smarter 4931 9781857882759 2001
Publishing
Nicholas Brealey Reading Between the Signs: Intercultural 73711 9781941176023 2014
Publishing Communication for Sign Language Interpreters;
3rd Edition
Nicholas Brealey Rethinking Retention in Good Times and Bad 32553 9780891062387 2010
Publishing
Nicholas Brealey Riding the Waves of Culture: Understanding 7938 9781857881769 1997
Publishing Cultural Diversity in Business; Second Edition
Nicholas Brealey Seeing the Forest for the Trees: A Manager's 4932 9781857883114 2002
Publishing Guide to Applying Systems Thinking
Nicholas Brealey Speed Lead: Faster; Simpler Ways to Manage 17378 9781857883749 2007
Publishing People; Projects; and Teams in Complex
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Nicholas Brealey Suddenly in Charge: Managing up; Managing 40203 9781857885613 2011
Publishing Down; Succeeding All Around
Nicholas Brealey Swiss Watching: Inside Europe's Landlocked 36608 9781857885484 2010
Publishing Island
Nicholas Brealey Talent Magnetism: How to Build a Workplace That 56971 9781857885989 2013
Publishing Attracts and Keeps the Best
Nicholas Brealey The 7 Steps of Spiritual Intelligence: The Practical 7936 9781857883442 2004
Publishing Pursuit of Purpose; Success and Happiness
Nicholas Brealey The 80/20 Individual: The Nine Essentials of 13704 9781857883107 2003
Publishing 80/20 Success at Work
Nicholas Brealey The 80/20 Principle and 92 Other Powerful Laws 57548 9781857886115 2014
Publishing of Nature
Nicholas Brealey The 80/20 Principle: The Secret of Achieving 4936 9781857881684 1998
Publishing More with Less
Nicholas Brealey The 80/20 Revolution: How You Can Create and 4922 9781857883053 2002
Publishing Capture Wealth and Wellbeing
Nicholas Brealey The Art of Action: How Leaders Close the Gaps 39306 9781857885590 2011
Publishing between Plans; Actions and Results
Nicholas Brealey The Ascent of Media: From Gilgamesh to Google 43476 9781857885705 2011
Publishing via Gutenberg
Nicholas Brealey The Biz: 50 Little Things That Make A Big 11500 9781857883466 2004
Publishing Difference To Team Motivation and Leadership
Nicholas Brealey The Brain Sell: When Science Meets Shopping: 57485 9781857886016 2013
Publishing How The New Mind Sciences And The
Persuasion Industry Are Reading Our Thoughts;
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Nicholas Brealey The BUZZ: 50 Little Things That Make a Big 11499 9781857883473 2004
Publishing Difference to Delivering World-Class Customer
Service
Nicholas Brealey The Cult of the Luxury Brand: Inside Asia’s Love 13711 9781904838050 2006
Publishing Affair With Luxury
Nicholas Brealey The e-HR Advantage: The Complete Handbook 43769 9781904838340 2011
Publishing for Technology-Enabled Human Resources
Nicholas Brealey The Expert Expat: Your Guide to Successful 41261 9781857883848 2007
Publishing Relocation Abroad: Moving; Living; Thriving;
Revised Edition
Nicholas Brealey The Female Brand: Using The Female Mindset To 32550 9780891062844 2009
Publishing Succeed In Business
Nicholas Brealey The Green Scorecard: Measuring the Return on 36602 9781857885545 2011
Publishing Investment in Sustainability Initiatives
Nicholas Brealey The Growth Gamble: When Leaders Should Bet 11502 9781904838043 2005
Publishing Big On New Business - And How They Can Avoid
Expensive Failures
Nicholas Brealey The Human Value of the Enterprise: Valuing 4926 9781857882810 2001
Publishing People as Assets - Monitoring; Measuring;
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Nicholas Brealey The Innovation Zone: How Great Companies Re- 32547 9780891062349 2009
Publishing Innovate For Amazing Success
Nicholas Brealey The New Negotiating Edge: The Behavioral 7939 9781857882056 1998
Publishing Approach for Results and Relationships
Nicholas Brealey The New Secrets of CEOs: 200 Global Chief 36600 9781857885439 2010
Publishing Executives on Leading
Nicholas Brealey The Next Level: What Insiders Know About 36603 9781857885552 2011
Publishing Executive Success; Second Edition
Nicholas Brealey The Power Laws of Business: The Science of 4937 9781857882544 2001
Publishing Success
Nicholas Brealey The Price of Fish: A New Approach to Wicked 43848 9781857885712 2011
Publishing Economics and Better Decisions
Nicholas Brealey The Real Warren Buffett: Managing Capital; 5235 9781857883084 2002
Publishing Leading People
Nicholas Brealey The Secrets of CEOs: 150 Global Chief 27080 9781857885132 2008
Publishing Executives Lift The Lid On Business; Life And
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Nicholas Brealey The Solutions Focus: Making Coaching and 22643 9781904838067 2007
Publishing Change SIMPLE; Second Edition
Nicholas Brealey The Solutions Focus: The SIMPLE Way to 4933 9781857882704 2002
Publishing Positive Change
Nicholas Brealey The Thinking Effect: Rethinking Thinking to 57496 9781857885996 2013
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Oxford University Resources; Firms; and Strategies: A Reader in 2137 9780198781806 1997
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Oxford University The Oxford Handbook of International Business 12872 9780199258413 2001
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Oxford University Theories of Organizational Stress 2147 9780198522799 1998

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Oxford University Work-Lifestyle Choices in the 21st Century: 12870 9780199242108 2000
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Packt Publishing Moodle Course Conversion: Beginner's Guide: 29384 9781847195241 2008
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Palgrave Macmillan A Better World; Inc: How Companies Profit by 89327 9781137327659 2014
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Customer Centricity; 2nd Edition
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Palgrave Macmillan Capture the Mindshare and the Market Share Will 89348 9781137278517 2013
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Palgrave Macmillan Getting to We: Negotiating Agreements for Highly 89376 9781137297181 2013
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Palgrave Macmillan Global Strategies and Local Realities: The Auto 7181 9780333804858 2000
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Palgrave Macmillan Handbook of International Mergers and 7182 9780333968673 2002

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Palgrave Macmillan Hit Brands: How Music Builds Value for the 89377 9781137271471 2013
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Palgrave Macmillan How to Measure Digital Marketing: Metrics for 89379 9781137340689 2014
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Palgrave Macmillan HR in the Boardroom: The HR Professional's 89380 9781137450890 2015

Guide to Earning a Place in the C-Suite
Palgrave Macmillan Hyperinnovation: Multidimensional Enterprise in 7183 9780333994382 2002

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Palgrave Macmillan India Reloaded: Inside India's Resurgent 89381 9781137367099 2015
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Palgrave Macmillan Intercultural Readiness: Four Competences for 89384 9781137346971 2014
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Palgrave Macmillan International Human Resource Management in 7184 9780333965061 2001

Japanese Firms: Their Greatest Challenge
Palgrave Macmillan Inventive Negotiation: Getting Beyond Yes 89387 9781137370150 2014
Palgrave Macmillan Investor Relations: Principles and International 89388 9781137337399 2013
Best Practices in Financial Communications; 2nd
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Palgrave Macmillan Japan and China: Cooperation; Competition and 7185 9780333970386 2002
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Palgrave Macmillan Journey to Lean: Making Operational Change 8812 9781403913074 2004
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Palgrave Macmillan Leadership: All You Need to Know 77203 9780230319455 2012
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Palgrave Macmillan Management Consultancy: What Next? 7188 9780333971123 2002
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Palgrave Macmillan Mental Illness at Work: A Manager's Guide to 89400 9781137272041 2014
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Palgrave Macmillan Mergers: Leadership; Performance and Corporate 101498 9780230019720 2007
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Applications for Managerial Techniques and
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Palgrave Macmillan Myth-Busting China's Numbers: Understanding 89405 9781137353191 2014
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Palgrave Macmillan On the Brink: How a Crisis Transformed Lloyd's of 89408 9781137299291 2014
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Palgrave Macmillan Retail Therapy: Making Strategic Relationships 7193 9781403901712 2003
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Palgrave Macmillan Risk-Based Performance Management: 89420 9780230301320 2013

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Palgrave Macmillan Risky Business in China: A Guide to Due 89421 9781137433213 2014
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Palgrave Macmillan Smart Management: Using Politics in 7194 9780333949030 2001

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Palgrave Macmillan Smart Sourcing: International Best Practice 7195 9780333963487 2002
Palgrave Macmillan Stress in the Spotlight: Managing and Coping with 89425 9781137292346 2014
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Palgrave Macmillan Sustainable Innovation Strategy: Creating Value 89427 9781137352606 2013
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Palgrave Macmillan Tacit and Ambiguous Resources as Sources of 8817 9781403905758 2003
Palgrave Macmillan Technology Intelligence: Concept Design and 8818 9781403905833 2004
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Palgrave Macmillan The 10 Principles of Open Business: Building 89430 9781137347039 2014
Success in Today's Open Economy
Palgrave Macmillan The Brand Strategist's Guide to Desire: How to 89432 9781137351814 2014
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Palgrave Macmillan The Business of Sharing: Making it in the New 89433 9781137376176 2015
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Palgrave Macmillan The Chemistry of Change: Problems; Phases and 7196 9780333968376 2002
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Palgrave Macmillan The End of the Performance Review: A New 89437 9781137347497 2013
Approach to Appraising Employee Performance
Palgrave Macmillan The Executive Checklist: A Guide For Setting 89438 9781137337436 2014
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Palgrave Macmillan The Executive Guide to Corporate Restructuring 89439 9781137389350 2014
Palgrave Macmillan The Executive Guide to Enterprise Risk 89440 9781137374530 2014
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Palgrave Macmillan The Frugal Innovator: Creating Change on a 89443 9781137335364 2014
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Palgrave Macmillan The Handbook of Global Outsourcing and 89445 9781137437426 2015
Offshoring: The Definitive Guide to Strategy and
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Palgrave Macmillan The Influence Agenda: A Systematic Approach to 89447 9781137355843 2014
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Palgrave Macmillan The Management Shift: How to Harness the 89449 9781137352941 2014
Power of People and Transform Your
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Palgrave Macmillan The New Workforce Challenge: How Today's 89455 9781137302984 2013
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Palgrave Macmillan The Power of Customer Misbehavior: Drive 89456 9781137348913 2014
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Palgrave Macmillan The Power of Global Teams: Driving Growth and 89457 9781137008114 2013
Innovation in a Fast Changing World
Palgrave Macmillan The Proactive Leader: How to Overcome 89458 9781137290267 2013
Procrastination and Be a Bold Decision-Maker
Palgrave Macmillan The Resilient Manager: Navigating the 89459 9781137361066 2013
Challenges of Working Life
Palgrave Macmillan The Rise of the New East: Business Strategies for 89460 9781137370051 2014
Success in a World of Increasing Complexity
Palgrave Macmillan The Seven Sins of Innovation: A Strategic Model 89462 9781137432513 2014
for Entrepreneurship
Palgrave Macmillan The Social License: How to Keep Your 89463 9781137370716 2014
Organization Legitimate
Palgrave Macmillan The Trend Management Toolkit: A Practical Guide 89464 9781137370082 2014
to the Future
Palgrave Macmillan The Trust Factor: Negotiating in SMARTnership 89465 9781137332257 2013
Palgrave Macmillan The Workplace Community: A Guide to Releasing 89466 9781137441676 2014
Human Potential and Engaging Employees
Palgrave Macmillan The Worldwide Workplace: Solving the Global 89467 9781137361264 2014
Talent Equation
Palgrave Macmillan Theory and Management of Collective Strategies 8822 9781403911278 2004
in International Business: The Impact of
Globalization on Japanese-German Business
Collaboration in Asia
Palgrave Macmillan Thinking Beyond Technology: Creating New 7198 9781403902559 2003
Value in Business
Palgrave Macmillan Timeless Management 7199 9780333980804 2002
Palgrave Macmillan Trendology: Building an Advantage through Data- 89471 9781137479556 2014
Driven Real-Time Marketing
Palgrave Macmillan Trends in Japanese Management: Continuing 7200 9780333929704 2001

Strengths; Current Problems; and Changing
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Palgrave Macmillan Tribal Marketing; Tribal Branding: An Expert 89472 9780230368828 2013
Guide to the Brand Co-creation Process
Palgrave Macmillan Überpreneurs: How to Create Innovative Global 89473 9781137376145 2014
Businesses and Transform Human Societies
Palgrave Macmillan Untapped Talent: Unleashing the Power of the 89474 9781137282224 2013
Hidden Workforce
Palgrave Macmillan Using Communication Technology: Creating 7201 9780333929506 2001

Knowledge Organizations
Palgrave Macmillan Why Marketing to Women Doesn't Work: Using 89475 9781137358165 2014
Market Segmentation to Understand Consumer
Needs
Palgrave Macmillan Why People (Don't) BUY: The GO and STOP 89476 9781137466679 2015
Signals
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Leadership
Palgrave Macmillan Winning Reputations: How to Be Your Own Spin 8824 9780333963654 2002
Doctor
Palgrave Macmillan Workshift: Future-Proof Your Organization for the 89478 9781137337467 2013
21st Century
Paramount Market A Knight's Code of Business: How to Achieve 13930 9780972529006 2003
Pub Character and Competence in the Corporate
World
Paramount Market Advertising to Baby Boomers 13923 9780976697312 2005
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Pub Mature Market
Paramount Market After Sixty: Marketing to Baby Boomers Reaching 28692 9780978660208 2006
Pub Their Big Transition Years
Paramount Market Baby Boomers and Their Parents: Surprising 28691 9780978660246 2007
Pub Findings about Their Lifestyles; Mindsets; and
Well-Being
Paramount Market Beyond Bodegas: Developing a Retail 13920 9780972529037 2004
Pub Relationship with Hispanic Customers
Paramount Market Brand Busters: 7 Common Mistakes Marketers 28689 9780980174502 2008
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Scientific Products
Paramount Market BrandAbout: A Seriously Playful Approach for 40291 9780981986920 2010
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Paramount Market Clear Eye for Branding: Straight Talk on Today’s 13921 9780972529082 2005
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Pub Your Organization Must Think Like a Customer
Paramount Market Dive In: Springboard into the Profitability; 40295 9780980174588 2009
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Pub Emerging Market
Paramount Market Innovation: Myths and Mythstakes (Mistakes) 32872 9780980174571 2009
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Pub Develop; and Advance Latino Professionals
Paramount Market Latino Link: Building Brands Online with Hispanic 40292 9780981986982 2011
Pub Communities and Content
Paramount Market Marketing to Leading-Edge Baby Boomers: 13925 9780976697350 2006
Pub Perceptions; Principles; Practices; Predictions
Paramount Market Marketing to American Latinos; Part 1: Guide to 13927 9780967143972 2000
Pub the In-Culture Approach
Paramount Market Marketing to American Latinos; Part 2: A Guide to 13928 9780967143927 2002
Pub the In-Culture Approach
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Pub Rules for Marketing to Race; Ethnicity; and
Sexual Orientation
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Pub Minds in Today's Idea Economy
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Paramount Market The Mirrored Window: Focus Groups from a 13922 9780976697336 2006
Pub Moderator's Point of View
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Pub Generation's Impact on Brands; Sports; and Pop
Culture
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Pub Share of a Changing African-American Market
Peachpit Press Creating Stores on the Web 778 9780201696813 1998
Pear Press Brain Rules: 12 Principles for Surviving and 49385 9780979777745 2008
Thriving at Work; Home; and School
Pear Press Joy at Work: A Revolutionary Approach to Fun on 49387 9780976268604 2005
the Job
Pepitone Future Training: A Roadmap for Restructuring the 4052 9780963582218 1995
Training Function
Perseus Publishing Anytime; Anywhere: How the Best Bricks-and- 7605 9780738208039 2002
Clicks Businesses Deliver Seamless Service to
Their Customers
Perseus Publishing Approaches to Training and Development: New 7614 9780738206981 2003
Perspectives in Organizational Learning;
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Perseus Publishing Critical Issues in HRD: A New Agenda for the 7612 9780738207636 2003
Twenty-First Century
Perseus Publishing Delivering Profitable Value: A Revolutionary 4284 9780738201627 1998

Framework to Accelerate Growth; Generate
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Perseus Publishing Ethics and HRD: A New Approach to Leading 7613 9780738205649 2002
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Perseus Publishing False Prophets: The Gurus Who Created Modern 7608 9780738207988 2003
Management and Why Their Ideas are Bad for
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Perseus Publishing Getting Promoted: Real Strategies for Advancing 4276 9780738201023 1999
Your Career
Perseus Publishing Leadership Secrets of Elizabeth I 17539 9780738203904 2000
Perseus Publishing Making It Personal: How to Profit from 4282 9780738205366 2001
Personalization Without Invading Privacy
Perseus Publishing Managing Transitions: Making the Most of 7607 9780738208244 2003
Change; 2nd Edition
Perseus Publishing New Ideas About New Ideas: Insights on 4290 9780738205359 2002
Creativity from the World's Leading Innovators
Perseus Publishing No Excuses! The Power of Self-Discipline 37342 9781593155827 2010
Perseus Publishing On Becoming a Leader 17533 9780201409291 1989
Perseus Publishing Organizing Genius: The Secrets of Creative 17542 9780201339895 1997
Collaboration
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Learning; Performance; and Change
Perseus Publishing Portfolio Management for New Products; 2nd 4277 9780738205144 2001
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Superior New Products
Perseus Publishing Small Pieces Loosely Joined: A Unified Theory of 24898 9780738205434 2002
the Web
Perseus Publishing Stakeholder Power: A Winning Strategy for 4288 9780738203898 2001
Building Stakeholder Commitment and Driving
Corporate Growth
Perseus Publishing Strategic Acceleration: Succeed at the Speed of 37119 9781593155643 2009
Life
Perseus Publishing The Boss of You 37122 9781580052368 2008
Perseus Publishing The Discipline of Market Leaders: Choose Your 4287 9780201407198 1995
Customers; Narrow Your Focus; Dominate Your
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Perseus Publishing The Innovation Premium: How Next Generation 4281 9780738203607 1999
Companies Are Achieving Peak Performance and
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Perseus Publishing The Manager as Change Agent 4286 9780738204628 2001
Perseus Publishing The Morning After: Making Corporate Mergers 4289 9780738203713 2000
Work After the Deal Is Sealed
Perseus Publishing The New Asian Hemisphere: The Irresistible Shift 25045 9781586484668 2008
of Global Power to the East
Perseus Publishing The New Corporate Cultures: Revitalizing the 4280 9780738203805 1999
Workplace After Downsizing; Mergers; and
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Perseus Publishing The Real Work of Leaders: A Report from the 4283 9780738202495 2000
Front Lines of Management
Perseus Publishing The Risk Takers: 16 Women and Men Share 37118 9781593155872 2010
Their Entrepreneurial Strategies for Success
Perseus Publishing The System: A Story of Intrigue and Market 7610 9780738207919 2002
Domination
Perseus Publishing The Workplace Law Advisor: From Harassment 4279 9780738203744 2000
and Discrimination Policies to Hiring and Firing
Guidelines: What Every Manager and Employee
Nees to Know
Perseus Publishing They Know Everything About You: How Data- 96435 9781568584522 2015
Collecting Corporations and Snooping
Government Agencies Are Destroying Democracy
Perseus Publishing Think Like A Champion: An Informal Education In 34703 9781593155308 2009
Business and Life
Perseus Publishing What's Next?: Exploring the New Terrain for 7609 9780738208558 2002
Business
Perseus Publishing Whoosh: Business in the Fast Lane 4285 9780738204024 2001
Perseus Publishing Winning at New Products: Accelerating the 7611 9780738204635 2001
Process from Idea to Launch
Perseus Publishing Work 2.0: Building The Future; One Employee at 17535 9780738208046 2002
a Time
Perseus Publishing Working with Words in Business and Legal 7606 9780738205625 2002
Writing
Personnel Decisions Development FIRST: Strategies for Self- 13240 9780938529132 1995
International Corp. Development
Personnel Decisions Leader As Coach: Strategies for Coaching and 13241 9780938529149 1996
International Corp. Developing Others
Personnel Decisions Presentations: How to Calm Down; Think Clearly; 13242 9780938529231 2002
International Corp. and Captivate Your Audience
Peter Collin Dictionary of American Business; Second Edition 5142 9781901659221 2000
Publishing
Peter Collin Dictionary of Business; Third Edition 5143 9781901659504 2001

Publishing
Pfeiffer 101 More Ways to Make Training Active 82367 9781118971956 2015
Pfeiffer 101 Ways to Improve Customer Service: Training; 18036 9780787982003 2007
Tools; Tips; and Techniques
Pfeiffer 90 World-Class Activities by 90 World-Class 16665 9780787981983 2007

Trainers
Pfeiffer A Coach's Guide to Developing Exemplary 36504 9780470377116 2010

Leaders: Making the Most of The Leadership
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Pfeiffer A Coach's Guide to Emotional Intelligence: 27243 9780787997359 2008
Strategies for Developing Successful Leaders
Pfeiffer A Handbook of Job Aids 8102 9780883902905 1991
Pfeiffer A Practical Guide to Needs Assessment; Second 16667 9780787982720 2007

Edition
Pfeiffer A Practical Guide to Needs Assessment; Third 63428 9781118457894 2014

Edition
Pfeiffer A Practical Guide to Training and Development: 25110 9780470189467 2008

Assess; Design; Deliver; and Evaluate
Pfeiffer Accelerating Leadership Development through 41681 9780470593646 2011

Executive Coaching: A Guide for HR
Professionals and High-Potential Leaders
Pfeiffer Advanced Presentations by Design: Creating 27244 9780787996598 2008
Communication that Drives Action
Pfeiffer Advancing Executive Coaching: Setting the 41034 9780470553329 2011

Course for Successful Leadership Coaching
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Pfeiffer Aligning Training For Results: A Process and 29624 9780470181751 2009
Tools That Link Training to Business
Pfeiffer Applied Strategic Planning: An Introduction; 27245 9780787988524 2008

Second Edition
Pfeiffer Appreciative Inquiry: Change at the Speed of 43163 9780470527979 2011

Imagination; Second Edition
Pfeiffer Best Practices in Organization Development and 2922 9780787956660 2001

Change: Culture; Leadership; Retention;
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Pfeiffer Best Practices in Talent Management: How the 34758 9780470499610 2010
World's Leading Corporations Manage; Develop;
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Pfeiffer Beyond Change Management: Advanced 4834 9780787956455 2001
Strategies for Today's Transformational Leaders
Pfeiffer Beyond Change Management: How to Achieve 41035 9780470648087 2010

Breakthrough Results Through Conscious
Change Leadership; Second Edition
Pfeiffer Beyond E-Learning: Approaches and 18380 9780787977573 2006
Technologies to Enhance Organizational
Knowledge; Learning; and Performance
Pfeiffer Beyond Teams: Building the Collaborative 5338 9780787963736 2003
Organization
Pfeiffer Beyond Transfer of Training: Engaging Systems 13959 9780787977481 2005

to Improve Performance
Pfeiffer Building Better Teams: 70 Tools and Techniques 49562 9781118127261 2012
for Strengthening Performance Within and Across
Teams
Pfeiffer Building Business Acumen for Trainers: Skills to 16672 9780787981754 2006
Empower the Learning Function
Pfeiffer Building Effective Technical Training: How to 29627 9780470422113 2002

Develop Hard Skills within Organizations
Pfeiffer Building Expertise: Cognitive Methods for Training 27246 9780787988449 2008
and Performance Improvement; Third Edition
Pfeiffer Coaching For Commitment Discussion Guide: 24257 9780470180341 2008

Introducing Coaching for Commitment to Others
Pfeiffer Coaching for Commitment: Achieving Superior 25112 9780787982492 2008

Performance From Individuals And Teams; Third
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Pfeiffer Coaching for Commitment: Interpersonal 13090 9780787939861 1999
Strategies for Obtaining Superior Performance
from Individuals and Teams; Second Edition
Pfeiffer Coaching with Spirit: Allowing Success to Emerge 4836 9780787960483 2002
Pfeiffer Commonsense Talent Management: Using 63496 9780470442418 2014
Strategic Human Resources to Improve Company
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Pfeiffer Communication and Implementation: Sustaining 24258 9780787987220 2008
the Practice
Pfeiffer Courageous Leadership Profile 41036 9780470537114 2011
Pfeiffer Courageous Leadership: A Program for Using 41037 9780470537138 2011

Courage to Transform the Workplace: Participant
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Pfeiffer Data Collection: Planning for and Collecting All 24260 9780787987183 2008
Types of Data
Pfeiffer Demystifying Outsourcing: The Trainer's Guide to 45200 9780787979416 2006

Working With Vendors and Consultants
Pfeiffer Demystifying Technical Training: Partnership; 34858 9780470420836 2010

Strategy; and Execution
Pfeiffer Designing mLearning: Tapping into the Mobile 41038 9780470604489 2011
Revolution for Organizational Performance
Pfeiffer Designing Successful e-Learning: Forget What 22804 9780787982997 2007

You Know about Instructional Design and Do
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Pfeiffer Developing and Measuring Training the Six Sigma 16679 9780787985332 2006
Way: A Business Approach to Training and
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Pfeiffer Developing Emotional and Social Intelligence: 41039 9780470547021 2011
Exercises for Leaders; Individuals; and Teams
Pfeiffer Developing Leadership Talent 25105 9780470177020 2008
Pfeiffer Developing Talent for Organizational Results: 46096 9781118123751 2012

Training Tools from the Best in the Field
Pfeiffer Developing Technical Training: A Structured 24261 9780787988463 2008

Approach for Developing Classroom and
Computer-Based Instructional Materials; Third
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Pfeiffer Efficiency in Learning: Evidence-Based 27252 9780787977283 2006
Guidelines to Manage Cognitive Load
Pfeiffer e-Learning and the Science of Instruction: Proven 44340 9780470874301 2011
Guidelines for Consumers and Designers of
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Pfeiffer E-Learning by Design; 2nd Edition 44341 9780470900024 2012
Pfeiffer Energize Your Audience!: 75 Quick Activities That 11297 9780787945305 2000
Get Them Started . . .and Keep Them Going
Pfeiffer Engaging Learning: Designing e-Learning 63536 9780787975227 2005
Simulation Games
Pfeiffer Enterprise-Wide Change: Superior Results 12230 9780787971465 2005

Through Systems Thinking
Pfeiffer Evaluating Human Resources Programs: A 6- 22805 9780787994877 2007

Phase Approach for Optimizing Performance
Pfeiffer Facilitative Coaching: A Toolkit for Expanding 29632 9780470192436 2009

Your Repertoire and Achieving Lasting Results
Pfeiffer First Things Fast: A Handbook for Performance 12461 9780787944384 2002
Analysis
Pfeiffer First Things Fast: A Handbook for Performance 41040 9780787988487 2009
Analysis; 2nd Edition
Pfeiffer Flawless Consulting: A Guide to Getting Your 18467 9780787948030 1999

Expertise Used
Pfeiffer Flawless Consulting: A Guide to Getting Your 41041 9780470620748 2011

Expertise Used; Third Edition
Pfeiffer Fortify Your Sales Force: Leading and Training 34809 9780470488669 2010
Exceptional Teams
Pfeiffer From Analysis to Evaluation: Tools; Tips; and 24263 9780787982010 2008
Techniques for Trainers
Pfeiffer Gadgets; Games and Gizmos for Learning: Tools 22806 9780787986544 2007
and Techniques for Transferring Know-How from
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Pfeiffer Getting the Most from Online Learning 12766 9780787965044 2004
Pfeiffer Getting Your Money's Worth from Training and 25109 9780470411124 2009
Development: A Guide to Breakthrough Learning
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Pfeiffer Graphics for Learning: Proven Guidelines for 41042 9780470547441 2011
Planning; Designing; and Evaluating Visuals in
Training Materials; Second Edition
Pfeiffer Handbook of Human Resource Development 63574 9781118454022 2014
Pfeiffer Handbook of Workplace Assessment: Evidence- 36505 9780470401316 2010

Based Practices for Selecting and Developing
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Pfeiffer Hiring Success: The Art and Science of Staffing 22808 9780787996482 2007
Assessment and Employee Selection
Pfeiffer How to Acquire Clients: Powerful Techniques for 3741 9780787955144 2002
the Successful Practitioner
Pfeiffer How to Design and Deliver Training for the New 14265 9780787969776 2004
and Emerging Generations
Pfeiffer How to Lead Work Teams: Facilitation Skills; 5342 9780787956912 2001
Second Edition
Pfeiffer iLearning: How to Create an Innovative Learning 29638 9780470292655 2009

Organization
Pfeiffer I'll Take Learning for 500: Using Game Shows to 16692 9780787983062 2006
Engage; Motivate; and Train
Pfeiffer Informal Learning: Rediscovering the Natural 18385 9780787981693 2007

Pathways that Inspire Innovation and
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Pfeiffer Leading a Learning Revolution: The Story Behind 24267 9780787983086 2008
Defense Acquisition University's Reinvention of
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Pfeiffer Learning Paths: Increase Profits by Reducing the 11272 9780787974442 2004
Time it Takes Employees to Get Up-to-Speed
Pfeiffer Linkage Inc.'s Best Practices for Succession 22810 9780787985790 2007
Planning: Case Studies; Research; Models; Tools
Pfeiffer Live and Online!: Tips; Techniques; and Ready- 9535 9780787969783 2004
to-Use Activities for the Virtual Classroom
Pfeiffer Managing Talent Retention: An ROI Approach 29639 9780470375952 2009
Pfeiffer Managing the Training Function for Bottom-Line 41044 9780787982430 2008
Results: Tools; Models; and Best Practices
Pfeiffer Masterful Coaching; Third Edition 27247 9780470290354 2008
Pfeiffer Masterful Coaching: Inspire an "Impossible 5344 9780787960841 2003

Future" While Producing Extraordinary Leaders
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Pfeiffer Mastering Mobile Learning: Tips and Techniques 72844 9781118884911 2015
for Success
Pfeiffer Mastering the Instructional Design Process: A 27248 9780787996468 2008

Systematic Approach; Fourth Edition
Pfeiffer Michael Allen's Online Learning Library: 43252 9780787982973 2011

Successful e-Learning Interface: Making Learning
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Pfeiffer Online Learning Idea Book: 95 Proven Ways to 18040 9780787981686 2007
Enhance Technology-Based and Blended
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Pfeiffer Organization Intelligence: A Guide to 33652 9780470472316 2010
Understanding the Business of Your Organization
for HR; Training; and Performance Consulting
Pfeiffer Performance Consulting: Applying Performance 62675 9781118128787 2013
Improvement in Human Resource Development
Pfeiffer Point; Click & Wow!: The Techniques and Habits 27249 9780787997458 2008
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Pfeiffer Practicing Organization Development: A Guide for 33654 9780470405444 2010

Leading Change; Third Edition
Pfeiffer Rapid Instructional Design: Learning ID Fast and 46846 9780787980733 2012
Right; Second Edition
Pfeiffer Rapid Training Development: Developing Training 46802 9780470399774 2009

Courses Fast and Right
Pfeiffer Retreats that Work: Everything You Need to Know 16705 9780787982751 2006
About Planning and Leading Great Offsites;
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Pfeiffer Satisfying Internal Customers First!: A Practical 13094 9780787950828 1994

Guide to Improving Internal and External
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Working Out Loud
Pfeiffer Simulations and the Future of Learning: An 9503 9780787969622 2004

Innovative (and Perhaps Revolutionary) Approach
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Pfeiffer Social Media for Trainers: Techniques for 63726 9780470631065 2010
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Pfeiffer Strategic Employee Surveys: Evidence-based 41045 9780470889701 2010

Guidelines for Driving Organizational Success
Pfeiffer Strategy-Driven Talent Management: A 33657 9780787988470 2010

Leadership Imperative
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Organizations
Pfeiffer The 2011 Pfeiffer Annual: Consulting 41046 9780470592373 2011
Pfeiffer The 2011 Pfeiffer Annual: Training 41047 9780470592380 2011
Pfeiffer The Art and Science of 360 Degree Feedback; 29643 9780470331897 2009
Second Edition
Pfeiffer The Book of Road-Tested Activities 44441 9780470905449 2011
Pfeiffer The Business of Consulting: The Basics and 22811 9780787994648 2007
Beyond; Second Edition
Pfeiffer The Change Leader's Roadmap: How to Navigate 41050 9780470648063 2010
Your Organization's Transformation; Second
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Pfeiffer The Coaching for Leadership Case Study 46248 9781118105122 2012
Workbook
Pfeiffer The Consulting Process in Action; Second Edition 11250 9780883902011 1986
Pfeiffer The Corporate University Workbook: Launching 18387 9780787973391 2005

the 21st Century Learning Organization
Pfeiffer The e-Learning Handbook: Past Promises; 22812 9780787978310 2008

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Pfeiffer The Employee Benefits Answer Book: An 41051 9780470525159 2011

Indispensable Guide for Managers and Business
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Pfeiffer The Encouraging the Heart Workbook; Revised 41052 9780470876831 2011
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Pfeiffer The Essential Guide to Training Global 25106 9780787996611 2008

Audiences: Your Planning Resource of Useful
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Pfeiffer The Field Guide to the 6Ds: How to Use the Six 63757 9781118648131 2014
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Pfeiffer The Gamification of Learning and Instruction 62713 9781118674437 2014

Fieldbook: Ideas into Practice
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Game-Based Methods and Strategies for Training
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Pfeiffer The Gender Communication Handbook: 49762 9781118128794 2012
Conquering Conversational Collisions between
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Pfeiffer The Masterful Coaching Fieldbook: Grow Your 18041 9780787986025 2007
Business; Multiply Your Profits; Win the Talent
War!; Second Edition
Pfeiffer The New Virtual Classroom: Evidence-based 27251 9780787986520 2007
Guidelines for Synchronous e-Learning
Pfeiffer The Next Generation of Corporate Universities: 18039 9780787986551 2007
Innovative Approaches for Developing People and
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Pfeiffer The NTL Handbook of Organization Development 63771 9781118485811 2014
and Change: Principles; Practices; and
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Pfeiffer The Online Learning Idea Book: Proven Ways to 44452 9780470472309 2011
Enhance Technology-Based and Blended
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Pfeiffer The Performance Consultant's Fieldbook: Tools 16717 9780787985349 2007
and Techniques for Improving Organizations and
Pfeiffer The Pfeiffer Book of Successful Communication 23379 9780470181805 2004
Skill-Building Tools: The Most Enduring; Effective;
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Pfeiffer The Pfeiffer Book of Successful Conflict 23381 9780470193440 2003
Management Tools: The Most Enduring; Effective;
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Pfeiffer The Pfeiffer Book of Successful Leadership 23380 9780470181812 2003
Development Tools: The Most Enduring;
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Pfeiffer The Six Disciplines of Breakthrough Learning: 82563 9781118647998 2015
How to Turn Training and Development into
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Pfeiffer The Six Disciplines of Breakthrough Learning: 36506 9780470526521 2010
How to Turn Training and Development into
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Pfeiffer The Social Media Handbook: Policies and Best 46272 9781118084625 2012
Practices to Effectively Manage Your
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Pfeiffer The Successful Leadership Development 16720 9780787979089 2006
Program: How to Build it and How to Keep it
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Facilitating Successful Live and Online Courses;
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Pfeiffer The Ten-Minute Trainer: Ways to Teach It Quick 18389 9780787974428 2005
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Pfeiffer The Trainer's Balanced Scorecard: A Complete 29648 9780787996581 2009

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Pfeiffer The Trainer's Handbook of Leadership 44457 9780470886038 2011
Development: Tools; Techniques; and Activities
Pfeiffer The Trainer's Handbook; 2nd Edition 16722 9780787977498 2006
Pfeiffer The Trainer's Handbook; Updated Edition 29649 9780470403044 2009
Pfeiffer The Trainer's Portable Mentor 25111 9780787994280 2008

Pfeiffer The Training Manager's Quick-Tip Sourcebook: 5347 9780787962524 2003
Surefire Tools; Tactics; and Strategies to Solve
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Pfeiffer The Ultimate Guide to Sales Training: Potent 46274 9780470900000 2012
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Pfeiffer The Value of Learning: How Organizations 22813 9780787985325 2007

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Pfeiffer Tools of Engagement: Presenting and Training in 41054 9780470573945 2010
a World of Social Media
Pfeiffer Training From the BACK of the Room! 65 Ways 29650 9780787996628 2009
to Step Aside and Let Them Learn
Pfeiffer Training Older Workers and Learners: Maximizing 16724 9780787981174 2007
the Workplace Performance of an Aging
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How Organizations Leverage On-the-Job
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Practical Guide for HR Professionals; Trainers;
and Managers
Pfeiffer Virtual Team Success: A Practical Guide for 41055 9780470532966 2010
Working and Leading from a Distance
Pfeiffer Web-Based Training: Creating e-Learning 3748 9780787956196 2002

Experiences; Second Edition
Pfeiffer What Would You Do?: A Game of Ethical and 23378 9780787985370 2008
Moral Dilemma; Leader's Guide
Platinum Press Achieve Sales Excellence: The 7 Customer Rules 18534 9781593376512 2007
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PocketCrib Business Reference for Students and 18563 9780978636401 2006

Professionals
PocketCrib Business Tools and Metrics: Reference for 18566 9780978636432 2006
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PocketCrib Management Reference for Students and 18564 9780978636418 2006

Professionals
PocketCrib Marketing and Sales Reference for Students and 18565 9780978636425 2006
Professionals
Praeger Bottom Line Competitive Intelligence 7394 9781567205053 2002
Praeger Catalytic Coaching: The End of the Performance 10290 9781567203080 2000
Review
Praeger Changing the Way We Manage Change 7403 9781567204612 2002
Praeger Creating In-House Sales Training and 7400 9781567204650 2002

Development Programs: A Competency-Based
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Praeger Edgewalkers: People and Organizations That 43477 9780275989200 2006
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Praeger Global Business Etiquette: A Guide to 45432 9780313397172 2012
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Praeger Managing Conflict in Organizations; Third Edition 10291 9781567202625 2001
Praeger Managing Diversity: The Courage to Lead 10277 9781567202694 2000
Praeger misLeading Indicators: How to Reliably Measure 45433 9780313395956 2012

Your Business
Praeger Organizational Power Politics: Tactics in 37905 9780313379765 2009

Organizational Leadership; Second Edition
Praeger Passport to Success: The Essential Guide to 37907 9780275997168 2009

Business Culture and Customs in America's
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Praeger Recharge Your Team: The Grounded Visioning 37909 9780313355424 2009
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Praeger Reframing Change: How to Deal with Workplace 37910 9780313381249 2009
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Praeger Regulating Cyberspace: The Policies and 7406 9781567204452 2002
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Praeger Staffing the Contemporary Organization: A Guide 37911 9780313356148 2009

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Praeger The Daily Art of Management: A Hands-On Guide 37896 9780275989613 2008
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Praeger The Entrepreneur's Guide to Market Research 45430 9780313396052 2012
Praeger The Global Manager's Guide to Living and 37898 9780313358838 2009
Working Abroad: Western Europe and the
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Praeger The Inner Edge: The 10 Practices of Personal 37900 9780313378058 2009
Leadership
Praeger The New Boardroom Leaders: How Today's 37904 9780313353000 2008
Corporate Boards Are Taking Charge
Praeger The Praeger Handbook of Human Resource 37908 9780313350153 2009

Management; Volumes 1 and 2
Praeger The Wall Street Primer: The Players; Deals; and 37912 9780313365157 2009
Mechanics of the U.S. Securities Market
Praeger Web 2.0 and Beyond: Understanding the New 37913 9780313351877 2009
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Praeger Publishers A Field Guide to Good Decisions: Values in Action 20252 9780275989378 2006
Praeger Publishers A Simple Path to Sustainability: Green Business 42032 9780313382697 2011
Strategies for Small and Medium-Sized
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Praeger Publishers Borderless Business: Managing the Far-Flung 18701 9780275991470 2006
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Praeger Publishers Camelot; Inc.: Leadership and Management 42033 9780313386954 2011
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Praeger Publishers Chinese Culture; Organizational Behavior; and 7379 9781567205466 2003
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Praeger Publishers Code Red in the Boardroom: Crisis Management 20251 9780275989125 2006
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Praeger Publishers Cross-Cultural Business Negotiations 7390 9780275968038 1999
Praeger Publishers Defining the Really Great Boss 10278 9780275980375 2004
Praeger Publishers Doing Business in the New China: A Handbook 10292 9780275980313 2004
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Praeger Publishers Doing Business in the New Latin America: A 10276 9780275981327 2004
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Praeger Publishers Employee Assistance Programs: What Works and 10288 9780275980429 2004
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Praeger Publishers Empowering Intranets to Implement Strategy; 7382 9781567205381 2002

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Praeger Publishers Fired; Laid Off; Out of a Job: A Manual for 7402 9781567206340 2003
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Praeger Publishers From the Ballfield to the Boardroom: Management 11612 9780275985172 2005
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Praeger Publishers Gainsharing and Goalsharing : Aligning Pay and 10289 9781567204926 2004
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Praeger Publishers Getting it Right the First Time: How Innovative 11611 9780275984793 2005
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International Communication and Customs
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Praeger Publishers High Performance Teams: How to Make Them 10283 9781567205374 2004
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Praeger Publishers Implementing E-Commerce Strategies: A Guide to 10281 9780275984632 2004

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Praeger Publishers In Real Time: Managing the New Supply Chain 11615 9781567204315 2004
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Praeger Publishers Integrating Newly Merged Organizations 10282 9781567203165 2004
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Praeger Publishers Making it in Corporate America: How Women Can 7405 9780275981105 2003
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Praeger Publishers Managing By Accountability: What Every Leader 18691 9780275993320 2007
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Praeger Publishers Managing Group Process 7387 9781567205114 2003
Praeger Publishers Marketing in the 21st Century: Company and 26644 9780275992781 2007
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Praeger Publishers Marketplace Masters : How Professional Service 10287 9780275981198 2004
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Praeger Publishers Patent Law Essentials: A Concise Guide; Second 10279 9780275982058 2004
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Praeger Publishers Patents for Business: The Manager's Guide to 22495 9780275993375 2007
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Praeger Publishers Social Media Playbook for Business: Reaching 42029 9780313386268 2011
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Praeger Publishers Telework and Social Change: How Technology is 10280 9780275978006 2004
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Praeger Publishers The Affluent Consumer: Marketing and Selling the 18693 9780275992828 2006
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Praeger Publishers The Dynamic Workplace: Present Structure and 7378 9781567206197 2003
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Praeger Publishers The Ever-Evolving Enterprise: Guidelines for 42030 9780313391835 2011
Creating Your Company’s Future
Praeger Publishers The Legal Guide to E-Business 7392 9781567204032 2003
Praeger Publishers The Listening Leader: Powerful New Strategies 20249 9780275989835 2006
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Praeger Publishers The Manager as Change Leader 13631 9780275985974 2005
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Praeger Publishers The Thinkers 50: The World's 50 Most Influential 18689 9780275991456 2006
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Praeger Publishers Toward a Global Business Confederation: A 7391 9781567205350 2003

Blueprint for Globalization
Praeger Publishers Whistleblower Law: A Guide to Legal Protections 10286 9780275981273 2004
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Premier Press Customer Relationship Management Essentials 1759 9780761528456 2000
Premier Press Managing with Microsoft Project 2000 1047 9780761519867 2000
Premier Press Managing with Microsoft Project 2002 4207 9781931841351 2002
Premier Press Set up Your Home Office in a Weekend 1743 9780761530541 2000
Premier Press Web Advertising and Marketing; Third Edition 1769 9780761528531 2000
Prima 1001 Ways to Keep Customers Coming Back 1938 9780761520290 1999
Prima Breakthrough Thinking: The Seven Principles of 1939 9780761506485 1996

Creative Problem Solving; Second Edition
Prima Churchill on Leadership 1940 9780761514404 1998
Prima Creative Solution Finding 1941 9780761517146 1999
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Prima High Impact Marketing on a Low-Impact Budget 1943 9780761509622 1997
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Prima Reagan on Leadership 1947 9780761513360 1998
Prima Robert E. Lee on Leadership 1953 9780761525547 1999
Prima Selling for People Who Hate to Sell 1948 9780761506652 1996
Prima The Servant: A Simple Story About the True 1950 9780761513698 1998
Essence of Leadership
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Princeton University A Farewell to Alms 30587 9780691141282 2007

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Princeton University Building a Global Bank: The Transformation of 31763 9780691131252 2008
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Princeton University Chasing Stars: The Myth of Talent and the 47521 9780691127200 2010
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Princeton University Identity Economics: How Our Identities Shape 36695 9780691146485 2010
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Princeton University Market Rebels: How Activists Make or Break 31764 9780691134567 2009
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Princeton University On Adam Smith's Wealth of Nations: A 30591 9780691123905 2004

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Princeton University On War and Leadership: The Words of Combat 30588 9780691123691 2002
Press Commanders from Frederick the Great to Norman
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Princeton University Quantitative Risk Management: Concepts; 36694 9780691122557 2005
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Princeton University Rational Decisions 47526 9780691149899 2009

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Princeton University Technological Innovation and Economic 30605 9780691090917 2002

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Princeton University The Golden Ticket: P; NP; and the Search for the 55775 9780691156491 2013
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Princeton University The Leaderless Economy: Why the World 55777 9780691157436 2013
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Princeton University The Price of Everything: A Parable of Possibility 31765 9780691135090 2008
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Princeton University The Red Queen among Organizations: How 34350 9780691131146 2008
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Princeton University Thinking About Leadership 36692 9780691142074 2010

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Princeton University This Time is Different: Eight Centuries of Financial 36696 9780691142166 2009
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Princeton University Women Don’t Ask: Negotiation and the Gender 69989 9780691089409 2003
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Princeton University Zombie Economics: How Dead Ideas Still Walk 47522 9780691154541 2010
Press among Us
Productivity Press 5 Pillars of the Visual Workplace: The Sourcebook 4418 9781563270475 1995
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Productivity Press 5S for Operators: 5 Pillars of the Visual Workplace 4417 9781563271236 1996
Productivity Press 5S for the Office: Organizing the Workplace to 17550 9781563273186 2006
Eliminate Waste
Productivity Press A3 Problem Solving for Healthcare: A Practical 21600 9781563273582 2007
Method for Eliminating Waste
Productivity Press Achieving HR Excellence through Six Sigma 52043 9781466586468 2014
Productivity Press Advanced Quality Planning: A Commonsense 4419 9781563272585 1998

Guide to AQP and APQP
Productivity Press Amoeba Management: The Dynamic 51910 9781466509498 2013

Management System for Rapid Market Response
Productivity Press Andy & Me: Crisis and Transformation on the 36910 9781439825389 2011
Lean Journey; Second Edition
Productivity Press Applying Lean in Healthcare: A Collection of 36911 9781439827390 2010

International Case Studies
Productivity Press Baldrige Award Winning Quality: How to Interpret 10590 9781563273209 2005
the Baldrige Criteria for Performance Excellence;
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Productivity Press Baldrige Award Winning Quality: Eleventh Edition 4420 9781563272547 2001
Covers the 2001 Award Criteria
the Baldrige Criteria for Performance Excellence
(Baldrige Award Winning Quality; 13th Edition
15th Edition
Twelfth Edition
Productivity Press Basics of Process Mapping; 2nd Edition 37019 9781563273766 2011
Productivity Press Becoming Lean: Inside Stories of U.S. 4421 9781563271731 1998
Manufacturers
Productivity Press Beyond Lean Production: Emphasizing Speed 61831 9781482215823 2014
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Productivity Press Beyond the Balanced Scorecard: Improving 19483 9781563273469 2007
Business Intelligence with Analytics
Productivity Press Beyond the Theory of Constraints: How to 22609 9781563273704 2007
Eliminate Variation and Maximize Capacity
Productivity Press Bringing Jobs Back to the USA: Rebuilding 61835 9781466557567 2014
America's Manufacturing through Reshoring
Productivity Press Building a Global Learning Organization: Using 61850 9781482213638 2014
TWI to Succeed with Strategic Workforce
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Productivity Press Building Quality Management Systems: Selecting 52015 9781466564992 2013
the Right Methods and Tools
Productivity Press Chance or Choice: Unlocking Innovation Success 52030 9781466581869 2013
Productivity Press Change or Die: The Business Process 51909 9781466512511 2013
Improvement Manual
Productivity Press Clausewitz Talks Business: An Executive's Guide 61853 9781482220278 2015
to Thinking Like a Strategist
Productivity Press Closing the Communication Gap: An Effective 52047 9781466574885 2014
Method for Achieving Desired Results
Productivity Press Cost-Based; Charge-Based; and Contractual 51926 9781439872994 2013

Payment Systems
Productivity Press Creating a Lean and Green Business System: 52059 9781466571129 2013
Techniques for Improving Profits and
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Productivity Press Creating a Lean Culture: Tools to Sustain Lean 11437 9781563273223 2005
Conversions
Conversions; Second Edition
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Productivity Press Creating a Lean R&D System: Lean Principles 47199 9781439800782 2013
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Productivity Press Creating Mixed Model Value Streams: Practical 5095 9781563272806 2002
Lean Techniques for Building to Demand
Productivity Press Creating the Ultimate Lean Office: A Zero-Waste 20448 9781563273711 2007
Environment with Process Automation
Productivity Press Creating Your Lean Future State: How to Move 17554 9781563272486 2006
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Productivity Press Cross-Functional Productivity Improvement 51911 9781466510739 2013
Productivity Press Custom Kanban: Designing the System to Meet 17551 9781563273452 2006
the Needs of Your Environment
Productivity Press Developing a Lean Workforce: A Guide for 19480 9781563273483 2007
Human Resources; Plant Managers; and Lean
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Productivity Press Developing a Turnaround Business Plan: 74086 9781498705905 2016
Leadership Techniques to Activate Change
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Productivity Press Engineering Solutions to America's Healthcare 52031 9781466583559 2014
Challenges
Productivity Press Escape the Improvement Trap: Five Ingredients 36930 9781439817964 2011
Missing in Most Improvement Recipes
Productivity Press Essentials for the Improvement of Healthcare 36932 9781439846018 2011
Using Lean & Six Sigma
Productivity Press Fast Track to Waste-Free Manufacturing: Straight 4422 9781563272127 1999
Talk from a Plant Manager
Productivity Press Four Cornered Leadership: A Framework for 52032 9781466592896 2014
Making Decisions
Productivity Press Four Practical Revolutions in Management: 4423 9781563273889 2001

Systems for Creating Unique Organizational
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Productivity Press Freedom from Command & Control: Rethinking 11856 9781563273278 2005
Management for Lean Service
Productivity Press From Business Strategy to Information 51941 9781466585027 2013

Technology Roadmap: A Practical Guide for
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Productivity Press Get It; Set It; Move It; Prove It: 60 Ways to Get 9319 9781563273063 2004
Real Results in Your Organization
Productivity Press Hoshin Kanri for the Lean Enterprise: Developing 17552 9781563273421 2006
Competitive Capabilities and Managing Profit
Productivity Press How to Outthink; Outmaneuver; and Outperform 52036 9781466565401 2013
Your Competitors: Lessons from the Masters of
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Productivity Press Implementing a Lean Management System 4424 9781563270857 1996
Productivity Press Implementing a Mixed Model Kanban System: 6223 9781563272868 2005
The Lean Replenishment Technique for Pull
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Productivity Press Implementing Lean Six Sigma throughout the 36946 9781439828144 2011
Supply Chain: The Comprehensive and
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Productivity Press Implementing Standardized Work: Process 52021 9781466563582 2014
Improvement
Productivity Press Implementing Standardized Work: Writing 52020 9781466563544 2013

Standardized Work Forms
Productivity Press Improving the Extended Value Stream: Lean for 14456 9781563273339 2006
the Entire Supply Chain
Productivity Press Innovations in Healthcare Management: Cost- 74090 9781482252095 2015

Effective and Sustainable Solutions
Productivity Press Insights on Implementation: Improved Flow: 14458 9781563273322 2006

Collected Practices and Cases
Productivity Press Inverting the Paradox of Excellence: How 61836 9781466592162 2015
Companies Use Variations for Business
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Productivity Press Kaizen for the Shopfloor 4425 9781563272721 2002
Productivity Press Kanban for the Shopfloor 5096 9781563272691 2002
Productivity Press Kanban for the Supply Chain: Fundamental 12737 9781563273148 2006
Practices for Manufacturing Management
Productivity Press Kanban for the Supply Chain: Fundamental 52068 9781439895498 2013
Practices for Manufacturing Management; Second
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Productivity Press Keeping Score: Using the Right Metrics to Drive 4426 9780814403273 1996
World-Class Performance
Productivity Press Leadership Basics for Frontline Managers: Tips 61852 9781482219951 2014
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Productivity Press Leading the Lean Enterprise Transformation; 47211 9781439859872 2013
Second Edition
Productivity Press Leading the Lean Initiative: Straight Talk on 4427 9781563272479 2001
Cultivating Support and Buy-in
Productivity Press Leading Virtual Project Teams: Adapting 52046 9781466576889 2014
Leadership Theories and Communications
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Productivity Press Lean Administration: Case Studies in Leadership 21599 9781563273667 2007
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Productivity Press Lean Connections: Making Information Flow 37027 9781563273742 2008
Efficiently and Effectively
Productivity Press Lean Culture: Collected Practices & Cases 12734 9781563273261 2005
Productivity Press Lean for the Long Term: Sustainment is a Myth; 74094 9781482257168 2015
Transformation is Reality
Productivity Press Lean Hospitals: Improving Quality; Patient Safety; 37029 9781420083804 2009
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Productivity Press Lean Innovation: Understanding What's Next in 51912 9781466515253 2013
Today's Economy
Productivity Press Lean Leadership for Healthcare: Approaches to 52037 9781466515543 2013
Lean Transformation
Productivity Press Lean Logistics: The Nuts and Bolts of Delivering 11438 9781563272967 2004
Materials and Goods
Productivity Press Lean Production for Competitive Advantage: A 36964 9781439820964 2011
Comprehensive Guide to Lean Methodologies
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Productivity Press Lean Production Simplified: A Plain Language 5094 9781563272622 2002
Guide to the World's Most Powerful Production
System
Productivity Press Lean Production Simplified: A Plain-Language 19484 9781563273568 2007
System; 2nd Edition
Productivity Press Lean Production Simplified: A Plain-Language 74087 9781498708876 2016
System; Third Edition
Productivity Press Lean RfS (Repetitive Flexible Supply): Putting the 52069 9781466578197 2014
Pieces Together
Productivity Press Lean Supplier Development: Establishing 36965 9781439811252 2011

Partnerships and True Costs Throughout the
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Productivity Press Lean Supply Chain Management: A Handbook for 7484 9781563272899 2004
Stategic Procurement
Productivity Press Lean Supply Chain: Collected Practices & Cases 12736 9781563273308 2006
Productivity Press Lean Today; Rich Tomorrow: Succeeding in 61851 9781482235647 2015
Today's Globalization Chaos
Productivity Press Lean-Driven Innovation: Powering Product 74095 9781482259681 2016

Development at The Goodyear Tire & Rubber
Company
Productivity Press Leanspeak: The Productivity Business 4428 9781563272752 2002
Improvement Dictionary
Productivity Press Learning with Lean: Unleashing the Potential for 52041 9781466572942 2014
Sustainable Competitive Advantage
Productivity Press Listening to the Voice of the Market: How to 37031 9781420093308 2009
Increase Market Share and Satisfy Current
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Productivity Press Made to Order Lean: Excelling in a High-Mix; 22607 9781563273629 2007
Low-Volume Environment
Productivity Press Make No Mistake!: An Outcome-Based Approach 4429 9781563272271 2001

to Mistake-Proofing
Productivity Press Making the Numbers Count: The Accountant as 37032 9781420090604 2009
Change Agent on the World Class Team; Second
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Productivity Press Management Engineering: A Guide to Best 52070 9781466579903 2014
Practices for Industrial Engineering in Health Care
Productivity Press Manufacturing Strategy: How to Formulate and 11441 9781563273179 2005
Implement a Winning Plan; 2nd Edition
Productivity Press Manufacturing Technology Transfer: A Japanese 52012 9781466567634 2013

Monozukuri View of Needs and Strategies
Productivity Press Mapping Clinical Value Streams 52044 9781466551848 2013
Productivity Press Mastering Complexity: Adding Coherence 74099 9781498700795 2015

Throughout Your Business with Dependency
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Productivity Press Maximizing Profit: How to Measure the Financial 5073 9781563272714 2003
Impact of Manufacturing Decisions
Productivity Press Maximizing Value Propositions to Increase Project 52061 9781466570757 2014
Success Rates
Productivity Press New Horizons in Standardized Work: Techniques 42025 9781439840801 2011
for Manufacturing and Business Process
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Productivity Press Organizational and Process Reengineering: 74075 9781482225143 2016
Approaches for Health Care Transformation
Productivity Press Patient-Focused Network Integration in 52067 9781466555464 2013

BioPharma: Strategic Imperatives for the Years
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Productivity Press People; Process; and Culture: Lean 52014 9781466557895 2013
Manufacturing in the Real World
Productivity Press Performance Acceleration Management (PAM): 52058 9781466572577 2013

Rapid Improvement to Your Key Business Drivers
Productivity Press Popular Manufacturing Myths: Eliminating Widely 52018 9781466566606 2013
Held Beliefs That Reduce Competitiveness
Productivity Press Practical Lean Accounting: A Proven System for 7485 9781563272431 2004
Measuring and Managing the Lean Enterprise
Productivity Press Practical TPM: Successful Equipment 4430 9781563272424 2001

Management at Agilent Technologies
Productivity Press Preparing for Continuous Quality Improvement for 52035 9781466567702 2015
Healthcare: Sustainability through Functional Tree
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Productivity Press Proactive Risk Management 4431 9781563272653 2002
Productivity Press Process Problem Solving: A Guide for 4432 9781563272448 2001
Maintenance and Operations Teams
Productivity Press Production and Operations Management Systems 52011 9781466507333 2014
Productivity Press Quick Response Manufacturing: A Companywide 4434 9781563272011 1998

Approach to Reducing Lead Times
Productivity Press Relentless Improvement: True Stories of Lean 51914 9781466554306 2013
Transformations
Productivity Press Removing the Barriers to Efficient Manufacturing: 52016 9781466555518 2013
Real-World Applications of Lean Productivity
Productivity Press Reorganizing The Factory 4433 9781563272288 2002
Productivity Press Six Sigma for Powerful Improvement: A Green 52052 9781466564695 2013
Belt DMAIC Training Course with Excel Tools and
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Productivity Press Six Sigma Fundamentals: A Complete Guide to 7262 9781563272929 2004
the System; Methods and Tools
Productivity Press Six Sigma Tool Navigator: The Master Guide for 6224 9781563272950 2003
Teams
Productivity Press Strategic MRO Powered by DSC: A Roadmap for 6547 9781563272936 2003
Transforming Assets into Competitive Advantage
Productivity Press Sustainable Lean: The Story of a Cultural 52019 9781466571686 2013
Transformation
Productivity Press Sustaining Lean: Case Studies in Transforming 37036 9781420083798 2009
Culture
Productivity Press Techniques and Sample Outputs that Drive 83281 9781466577268 2015
Business Excellence
Productivity Press The 5S Pocket Guide 4435 9780527763381 1998

Productivity Press The Art of Consultative Selling in IT: Taking Blue 74103 9781498707718 2015
Ocean Strategy a Step Ahead
Productivity Press The Basics of Benchmarking 4436 9780527763015 1995
Productivity Press The Basics of FMEA 4437 9780527763206 1996
Productivity Press The Basics of FMEA; Second Edition 37037 9781563273773 2009
Productivity Press The Basics of Hoshin Kanri 61824 9781482218695 2015
Productivity Press The Basics of Performance Measurement 4438 9780527763282 1997
Productivity Press The Basics of Process Mapping 4439 9780527763169 1996
Productivity Press The Basics of Project Evaluation and Lessons 61856 9781482204537 2015
Learned; 2nd Edition
Productivity Press The Basics of Quality Auditing 4440 9780527763558 1999
Productivity Press The Basics of Reliability 9320 9781563273025 2004
Productivity Press The Complete Lean Enterprise: Value Stream 9321 9781563273018 2004
Mapping For Administrative And Office Processes
Productivity Press The Customer-Driven Organization: Employing 61855 9781482217100 2015

the Kano Model
Productivity Press The Executive Guide to Healthcare Kaizen: 51938 9781466586413 2014
Leadership for a Continuously Learning and
Improving Organization
Productivity Press The Expanded and Annotated My Life and Work: 52013 9781466557710 2013
Henry Ford's Universal Code for World-Class
Success
Productivity Press The Green Factory: Creating Lean and 74104 9781498707855 2016
Sustainable Manufacturing
Productivity Press The International Manager: A Guide for 74101 9781498704588 2015
Communicating; Cooperating; and Negotiating
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Productivity Press The Kaizen Event Planner: Achieving Rapid 22731 9781563273513 2007
Improvement in Office; Service; and Technical
Environments
Productivity Press The Lean Healthcare Dictionary: An Illustrated 61828 9781482232899 2015
Guide to Using the Language of Lean
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Productivity Press The Lean Leader: A Personal Journey of 74098 9781498700757 2015
Transformation
Productivity Press The Lean Management Systems Handbook 52050 9781466564350 2015
Productivity Press The Lean Office: Collected Practices & Cases 11439 9781563273162 2005
Productivity Press The Lean Six Sigma Black Belt Handbook: Tools 51940 9781466554689 2014
and Methods for Process Acceleration
Productivity Press The Performance Mapping and Measurement 52017 9781466571341 2013
Handbook
Productivity Press The Pittsburgh Way to Efficient Healthcare: 37039 9781563273674 2008
Improving Patient Care Using Toyota-Based
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Productivity Press The Pocket Guide to the Baldridge Award; Eighth 4441 9781563272530 2001
Edition
Productivity Press The Pocket Guide to the Baldrige Award Criteria; 5797 9781563273049 2004
10th Edition
Productivity Press The Pocket Guide to the Baldrige Award Criteria; 10591 9781563273216 2005
Eleventh Edition
Productivity Press The Power of Ideas to Transform Healthcare: 74102 9781498707404 2016
Engaging Staff by Building Daily Lean
Management Systems
Productivity Press The Process Mind: New Thoughtware for 61848 9781482228953 2015
Designing Your Business on Purpose
Productivity Press The Right Measures: True Indicators of Your 47242 9781439878651 2013
Organization's Success and Values
Productivity Press The Root Cause Analysis Handbook: A Simplified 4443 9780527763268 1998
Approach to Identifying; Correcting; and Reporting
Workplace Errors
Productivity Press The Success or Die Ultimatum 74096 9781482299038 2015
Productivity Press The Toyota Product Development System: 14459 9781563272820 2006
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Productivity Press The TWI Workbook: Essential Skills for 14455 9781563273155 2006
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Productivity Press TPM: Collected Practices & Cases 12735 9781563273285 2005
Productivity Press Training within Industry: The Foundation of Lean 12733 9781563273070 2005
Productivity Press Transformative Quality: The Emerging Revolution 37041 9781420084924 2009
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Productivity Press Transforming Healthcare: Virginia Mason Medical 36992 9781563273759 2011
Center's Pursuit of the Perfect Patient Experience
Productivity Press Transforming Strategy into Success: How to 7486 9781563272998 2004
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Productivity Press Unlocking Sustained Innovation in Healthcare 61826 9781482239805 2015
Productivity Press Upgrading Leadership's Crystal Ball for Business 52042 9781466554030 2014
Insight: Five Reasons Why Forecasting Must
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Productivity Press Uptime: Strategies for Excellence in Maintenance 14457 9781563273353 2006
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Productivity Press Using Lean for Fast Six Sigma Results: A 17553 9781563273438 2006
Synchronized Approach
Productivity Press Value Stream Management for the Lean Office 5531 9781563272462 2003
Productivity Press Value Stream Management: Eight Steps to 4445 9781563272455 2002
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Productivity Press Value Stream Mapping for the Process Industries: 74089 9781482247688 2015
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Productivity Press Vanishing Boundaries: How Integrating 52023 9781466505902 2014

Manufacturing and Services Creates Customer
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Productivity Press Virginia Mason's Story: A Leadership Journey in 74085 9781482299687 2015
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Productivity Press Visual Tools: Collected Practices and Cases 14460 9781563273315 2006
Productivity Press What Works for GE May Not Work for You: Using 37015 9781439825990 2010
Human Systems Dynamics to Build a Culture of
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Productivity Press What's Your Problem?: Identifying and Solving the 51933 9781466552692 2013
Five Types of Process Problems
Productivity Press Winning Score: How to Design and Implement 4448 9781563272233 2000
Organizational Scorecards
Productivity Press Working with Machines: The Nuts and Bolts of 21598 9781563273292 2007
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Productivity Pro 111 Ways to Improve Your Personal Productivity: 50563 UnAssigned 2012
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Productivity Pro The Customer Bill of Rights 50559 UnAssigned 2013
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Productivity Pro What To Do When There's Too Much To Do: 46493 9781609945398 2012
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Profile Books A Business Miscellany 15673 9781861978660 2006
Profile Books Brands and Branding 15671 9781861976642 2003
Profile Books Building a Better Business: The Key to Future 22054 9781861977533 2005
Marketing; Management and Motivation
Profile Books Business Consulting: A Guide to How it Works 15672 9781861977021 2005
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Profile Books Business Ethics: Facing Up to the Issues 15688 9781861972811 2001
Profile Books Business Strategy: A Guide to Effective Decision- 15674 9781861974594 2003
Making
Profile Books Economics: Making Sense of the Modern 15678 9781861975454 2006
Economy; Second Edition
Profile Books Emerging Markets: Lessons for Business Success 22049 9781861978431 2007
and the Outlook for Different Markets
Profile Books Essential Director 15680 9781861975607 2003
Profile Books Essential Economics 15681 9781861975805 2004
Profile Books Essential Negotiation 15685 9781861975706 2004
Profile Books Finance Directors: A BDO Hayward Guide for 22055 9781861974549 2003
Growing Businesses
Profile Books Free Lunch: Easily Digestible Economics; Served 43062 9781846682636 2008
on a Plate
Profile Books Futurewise: Six Faces of Global Change: A 22057 9781861977106 2007
Personal and Corporate Guide to Survival and
Success in the Third Millennium
Profile Books Good Strategy Bad Strategy: The Difference and 49989 9781846684807 2011
Why It Matters
Profile Books Guide to Analysing Companies; 4th Edition 15687 9781861979858 2005
Profile Books Guide to Business Modelling; Second Edition 15689 9781861979155 2005
Profile Books Guide to Business Planning 15690 9781861974747 2004
Profile Books Guide to Business Planning 29921 9781846681226 2009

Profile Books Guide to Economic Indicators: Making Sense of 15691 9781861979476 2006
Economic; Sixth Edition
Profile Books Guide to Financial Management; Second Edition 58460 9781781252055 2013
Profile Books Guide To Management Ideas And Gurus 30669 9781846681080 2008
Profile Books Guide to Management Ideas Second Edition 15695 9781861974235 2003
Profile Books Guide to Organisation Design: Creating High- 22048 9781861978028 2007
Performing and Adaptable Enterprises
Profile Books Guide to Project Management: Achieving Lasting 22050 9781861978226 2007
Benefit through Effective Change
Profile Books Guide to the European Union; 9th Edition 15692 9781861979308 2005
Profile Books Inside the Box: Why the Best Business Solutions 58458 9781846686245 2013
are Right in Front of You
Profile Books Lessons From the Top: How Successful Leaders 58456 9781846685002 2012
Tell Stories to Get Ahead - and Stay There
Profile Books Making it Happen: Reflections on Leadership 22059 9781861976918 2003
Profile Books Managing Directors: A BDO Hayward Guide for 22053 9781861977403 2004
Growing Businesses
Profile Books Mapping the Markets: A Guide to Stockmarket 15698 9781576602386 2006
Analysis
Profile Books Mojo: How to Get It; How to Keep It; How to Get It 49987 9781846681462 2010
Back if You Lose It
Profile Books Non-Executive Directors: A BDO Hayward Guide 22061 9781861974990 2003
for Growing Businesses
Profile Books Numbers Guide: The Essentials of Business 15699 9781861975157 2003
Numeracy; Fifth Edition
Profile Books Obliquity: Why Our Goals Are Best Achieved 49985 9781846682889 2010
Indirectly
Profile Books Owners: A BDO Stoy Hayward Guide for Growing 22052 9781861976826 2004
Businesses
Profile Books Peak Performance: Inspirational Business 22062 9781861975034 2001

Lessons from the World's Top Sports
Organizations
Profile Books Pocket World in Figures 2009 Edition 30667 9781846681233 2008
Profile Books Pocket World in Figures 2012 Edition 49995 9781846684739 2011
Profile Books Rules Are Not Enough: The Art Of Governance In 49986 9781846680915 2010
The Real World
Profile Books Selected: Why Some People Lead; Why Others 49996 UnAssigned 2010
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Profile Books Style Guide 9th Edition 15700 9781861979162 2005
Profile Books Successful Strategy Execution: How to Keep Your 30668 9781861978943 2007
Business Goals on Target
Profile Books SuperCorp: How Vanguard Companies Create 49988 9781846682070 2009
Innovation; Profits; Growth; and Social Good
Profile Books Tao of Coaching: Boost Your Effectiveness At 32355 9781861976505 2002
Work By Inspiring And Developing Those Around
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Profile Books Tell to Win: Connect; Persuade; and Triumph with 49992 9781846685569 2011
the Hidden Power of Story
Profile Books The 48 Laws Of Power 43060 9781861972781 1998
Profile Books The 50th Law 58457 9781846680793 2009
Profile Books The Big Idea 22064 9781861975683 2000
Profile Books The Customer Rules: The 39 Essential Rules for 58462 9781781251225 2013
Delivering Sensational Service
Profile Books The Fish Rots from the Head: The Crisis in Our 22056 9781861976161 2003
Boardrooms: Developing the Crucial Skills of the
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Profile Books The Game Changer: How Every Leader Can 43061 9781846681622 2008
Drive Everyday Innovation
Profile Books The Great Game of Business 58461 9781781251522 2013
Profile Books The Question Book: What Makes You Tick? 58463 9781846685385 2011
Profile Books The Reality Test: Still Relying on Strategy? 58454 9781781250792 2013
Profile Books Uncommon Sense; Common Nonsense: Why 49991 9781846686009 2012
Some Organisations Consistently Outperform
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Profile Books What Got You Here Won't Get You There: How 43059 9781846681370 2008
Successful People Become Even More
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Profile Books YES!: 50 Secrets From the Science of Persuasion 49994 9781846680168 2007
Project Management A Framework for Value Management Practice; 62560 9781628250183 2013
Institute Second Edition
Project Management A Guide to the Project Management Body of 9342 9781930699458 2004
Institute Knowledge (PMBOK® Guide); Third Edition
Project Management A Guide to the Project Management Body of 51356 9781935589679 2013
Institute Knowledge (PMBOK® Guide); Fifth Edition
Project Management A Guide to the Project Management Body Of 29854 9781933890517 2008
Institute Knowledge (PMBOK® Guide); Fourth Edition
Project Management Aspects of Complexity: Managing Projects in a 51368 9781935589303 2011

Institute Complex World
Project Management Best Industry Outcomes 51361 9781935589471 2012

Institute
Project Management Best Practices of Project Management Groups in 3023 9781880410059 1997
Institute Large Functional Organizations
Project Management Choosing Appropriate Project Managers: 24211 9781933890203 2006

Institute Matching Their Leadership Style to the Type of
Project
Project Management Construction Extension to the PMBOK® Guide; 35828 9781930699526 2008
Institute Third Edition
Project Management Cultural Imperatives in Perceptions of Project 51363 9781935589556 2012

Institute Success and Failure
Project Management Don't Park Your Brain Outside: A Practical Guide 3024 9781880410486 2000
Institute to Improving Shareholder Value with SMART
Management
Project Management Earned Value Management: A Global and Cross- 35830 9781935589068 2010
Institute Industry Perspective on Current EVM Practice
Project Management Earned Value Project Management; Fourth 35843 9781935589082 2010
Institute Edition
Project Management Earned Value Project Management; Second 3025 9781880410271 2000
Institute Edition
Project Management Earned Value Project Management; Third Edition 13236 9781930699892 2005
Institute
Project Management Emotional Intelligence and Projects 35831 9781933890982 2009
Institute
Project Management Essentials of Project Control 3026 9781880410646 1999

Institute
Project Management Exploring the Complexity of Projects: Implications 35832 9781933890951 2009
Institute of Complexity Theory for Project Management
Practice
Project Management Governance and Communities of PMOs 51362 9781935589488 2012
Institute
Project Management Governance Frameworks for Public Project 35833 9781933890784 2009
Institute Development and Estimation
Project Management Human Resource Management in the Project- 35850 9781933890364 2008
Institute Oriented Organization
Project Management Impact on Project Management of Allied 35834 9781933890456 2008

Institute Disciplines: Trends and Future of Project
Management Practices and Research
Project Management Increasing Project Flexibility: The Response 51373 9781935589372 2011
Institute Capacity of Complex Projects
Project Management International Development Projects: Peculiarities 62559 9781628250176 2013

Institute and Managerial Approaches
Project Management Leadership Skills for Project Managers 3029 9781880410493 1998
Institute
Project Management Learning for Success: How Team Learning 35835 9781935589051 2010
Institute Behaviors Can Help Project Teams To Increase
the Performance of Their Projects
Project Management Linking Project Management to Business Strategy 24209 9781933890333 2007
Institute
Project Management Managing Change in Organizations: A Practice 62568 9781628250152 2013

Institute Guide
Project Management Managing Conflict in Projects: Applying 51364 9781935589587 2012

Institute Mindfulness and Analysis for Optimal Results
Project Management Managing Stakeholders as Clients: Sponsorship; 62567 9781935589655 2013

Institute Partnership; Leadership; and Citizenship
Project Management Middle Managers in Program and Project Portfolio 14892 9781930699571 2006
Institute Management: Practices; Roles and
Responsibilities
Project Management Organizational Project Management Maturity 29857 9781933890548 2008
Institute Model (OPM3); Second Edition
Project Management Organizational Project Management Maturity 62564 9781935589709 2013

Institute Model (OPM3); Third Edition
Project Management Patterns of Effective Management of Virtual 14883 9781930699830 2005
Institute Projects: An Exploratory Study
Project Management People in Projects 5606 9781880410721 2001

Institute
Project Management Personal Effectiveness in Project Management: 62562 9781628250299 2013

Institute Tools; Tips and Strategies to Improve Your
Decision-Making; Influence; Motivation;
Confidence; Risk-Taking; Achievement and Self-
Project Management PM 101 According to the Olde Curmudgeon: An 3032 9781880410554 2000
Institute Introduction to the Basic Concepts of Modern
Project Management
Project Management PMI Risk Management Professional (PMI-RMP) 28344 9781933890500 2008
Institute Examination Specification
Project Management PMI-Scheduling Professional (PMI-SP) 28343 9781933890449 2008

Project Management Post-Project Reviews to Gain Effective Lessons 24212 9781933890241 2007
Institute Learned
Project Management Power & Politics in Project Management 3034 9781880410431 1998
Institute
Project Management Practice Standard for Earned Value Management 9345 9781930699427 2005
Institute
Project Management Practice Standard for Project Configuration 24216 9781930699472 2007
Institute Management
Project Management Practice Standard for Project Risk Management 35829 9781933890388 2009
Institute
Project Management Practice Standard for Scheduling 24215 9781930699847 2007

Institute
Project Management Practice Standard for Scheduling; Second Edition 64574 9781935589242 2011
Institute
Project Management Practice Standard for Work Breakdown 17373 9781933890135 2006
Institute Structures; Second Edition
Project Management Procurement and Supply in Projects: 51367 9781935589549 2012

Institute Misunderstood and Under-Researched
Project Management Professionalization of Project Management: 17374 9781930699069 2004

Institute Exploring the Past to Map the Future
Project Management Program Management Professional (PMP) 24217 9781933890128 2007

Project Management Project and Program Risk Management: A Guide 5607 9781880410066 1992
Institute to Managing Project Risks and Opportunities
Project Management Project Categorizations Systems: Aligning 13235 9781930699380 2005
Institute Capability with Strategy for Better Results
Project Management Project Management Casebook 3036 9781880410455 1998

Institute
Project Management Project Management Circa 2025 35840 9781933890968 2009

Institute
Project Management Project Management Experience and Knowledge 5608 9781880410240 2000
Institute Self-Assessment Manual
Project Management Project Management Implementation as 62561 9781628250312 2013

Institute Management Innovation: A Closer Look
Project Management Project Management Institute Practice Standard 3035 9781880410813 2001
Institute for Work Breakdown Structures
Project Management Project Management Professional (PMP) 13234 9781930699885 2005

Project Management Project Management Professional (PMP) Role 5609 9781880410295 2000
Institute Delineation Study
Project Management Project Manager Competency Development 24210 9781933890340 2007

Institute (PMCD) Framework; Second Edition
Project Management Project Managers as Senior Executives Volume 2: 51371 9781935589266 2011
Institute How the Research Was Conducted: Methodology;
Detailed Findings; and Analyses
Project Management Project Managers as Senior Executives Volume I: 51370 9781935589259 2011
Institute Research Results; Advancement Model; and
Action Proposals
Project Management Project Portfolios in Dynamic Environments: 51365 9781935589600 2012
Institute Organizing for Uncertainty
Project Management Project-Driven Technology Strategy: Knowledge; 51360 9781935589570 2012

Institute Technology
Project Management Q & As for the PMBOK® Guide; Fifth Edition 62565 9781935589853 2013
Institute
Project Management Q & As for the PMBOK® Guide; Fourth Edition 35841 9781933890753 2009
Institute
Project Management Q & As for the PMBOK® Guide; Third Edition 13237 9781930699397 2005
Institute
Project Management Quality Management for Projects and Programs 5610 9781880410110 1991
Institute
Project Management Quantifying the Value of Project Management: 35839 9781880410967 2002
Institute Best Practices for Improving Project Management
Processes; Systems; and Competencies
Project Management Quick Quizzes for Project Managers 35845 9781935589105 2010
Institute
Project Management Refining the Knowledge Production Plan: 51372 9781935589389 2011
Institute Knowledge Representations In Innovation
Projects
Project Management Researching the Value of Project Management 35849 9781933890494 2008
Institute
Project Management Risk and Decision Analysis in Projects; Second 3038 9781880410288 2001
Institute Edition
Project Management Secrets to Mastering the WBS in Real World 35842 9781935589044 2010
Institute Projects
Project Management Secrets to Mastering the WBS in Real World 62563 9781628250336 2013
Institute Projects; Second Edition
Project Management Selling Project Management to Senior Executives: 5611 9781880410950 2002
Institute Framing the Moves that Matter
Project Management Sidestep Complexity: Project Management for 51374 9781935589280 2011
Institute Small- and Medium-sized Organization
Project Management Situational Sponsorship of Projects and 35837 9781933890463 2008

Institute Programs: An Empirical Review
Project Management Social Media for Project Managers 35846 9781935589112 2010
Institute
Project Management Team Learning in Projects: Theory and Practice: 51359 9781935589501 2012
Institute Which Intervention Strategies and Conditions
Stimulate Team Learning?
Project Management Teaming for Quality: The Right Way for the Right 3040 9781880410639 2000
Institute Reasons
Project Management The Benefits of Project Management: Financial 3041 9781880410325 1997
Institute and Organizational Rewards to Corporations
Project Management The Contextualization of Project Management 51366 9781935589563 2012

Institute Practice and Best Practice
Project Management The Frontiers of Project Management Research 5612 9781880410745 2003
Institute
Project Management The Future of Project Management: The First PMI 3044 9781880410714 1999
Institute Forecast and Assessment of the Future of the
Project Management Profession and The Future
of the Project Management Institute
Project Management The Human Aspects of Project Management: 3028 9781880410417 1996
Institute Human Resources Skills for the Project Manager;
Volume Two
Institute Managing the Project Team; Volume Three
Institute Organizing Projects for Success; Volume One
Project Management The Human Side of Project Leadership 24213 9781933890258 2007
Institute
Project Management The Human Side of Project Management: 24214 9781933890197 2006
Institute Leadership Skills
Project Management The Juggler's Guide to Managing Multiple 3045 9781880410653 1999
Institute Projects
Project Management The PMI Project Management Fact Book; Second 3033 9781880410738 2001
Institute Edition
Project Management The Project Management Office (PMO): A Quest 35836 9781933890975 2010
Institute for Understanding
Project Management The Project Sponsor Guide 5613 9781880410158 2000

Institute
Project Management The Project Surgeon: A Troubleshooter's Guide to 3046 9781880410752 2001
Institute Business Crisis Management
Project Management The Standard for Portfolio Management 17376 9781930699908 2006
Institute
Project Management The Standard for Portfolio Management; Second 29856 9781933890531 2008
Institute Edition
Project Management The Standard for Portfolio Management; Third 51358 9781935589693 2013
Institute Edition
Project Management The Standard for Program Management 17375 9781930699540 2006
Institute
Project Management The Standard for Program Management ; Second 29855 9781933890524 2008
Institute Edition
Project Management The Standard for Program Management; Third 51357 9781935589686 2013
Institute Edition
Project Management The Virtual Edge: Embracing Technology for 3047 9781880410165 1998
Institute Distributed Project Team Success
Project Management The Virtual Edge: Embracing Technology For 35847 9781935589099 2010
Institute Distributed Project Team Success; Second
Edition
Project Management Things Your PMO is Doing Wrong 35848 9781933890555 2008
Institute
Project Management Tools and Tips for Today's Project Manager 3048 9781880410615 1999
Institute
Project Management Translating Corporate Strategy into Project 9343 9781930699373 2004
Institute Strategy: Realizing Corporate Strategy Through
Project Management
Project Management Understanding Decision-Making within Distributed 35838 9781933890999 2009
Institute Project Teams
Project Management Value Management Practice 3049 9781880410141 1997

Institute
Project Management What Enables Project Success: Lessons from Aid 51369 9781935589273 2011
Institute Relief Projects
Protiviti Frequently Asked Questions Regarding the 6103 UnAssigned 2002

Sarbanes-Oxley Act: Executive Certification
Requirements
Protiviti Guide to the Sarbanes-Oxley Act: Internal 6104 UnAssigned 2003
Control Reporting Requirements
PublicAffairs China: The Balance Sheet: What the World 17538 9781586484644 2006
Needs to Know Now About the Emerging
Superpower
PublicAffairs Deal from Hell: How Moguls and Wall Street 43110 9781586487911 2011
Plundered Great American Newspapers
PublicAffairs Feeling Smart: Why Our Emotions Are More 82321 9781610394901 2014
Rational Than We Think
PublicAffairs Geek Heresy: Rescuing Social Change from the 99337 9781610395281 2015
Cult of Technology
PublicAffairs Getting Green Done: Hard Truths from the Front 31769 9781586486372 2009
Lines of the Sustainability Revolution
PublicAffairs Good for You; Great for Me: Finding the Trading 70718 9781610394260 2014
Zone and Winning at Win-Win Negotiation
PublicAffairs Gusher of Lies: The Dangerous Delusions of 34701 9781586486907 2008

“Energy Independence”
PublicAffairs Left Brain; Right Stuff: How Leaders Make 65066 9781610393089 2014
Winning Decisions
PublicAffairs No Ordinary Disruption: The Four Global Forces 99338 9781610395793 2015
Breaking All the Trends
PublicAffairs Paper Promises: Debt; Money; and the New 49942 9781610391269 2012
World Order
PublicAffairs Pipe Dreams: Greed; Ego; and the Death of 24905 9781586482015 2003
Enron
PublicAffairs Radical Abundance: How a Revolution in 59492 9781610391139 2013

Nanotechnology Will Change Civilization
PublicAffairs Seeing What Others Don't: The Remarkable 59440 9781610392754 2013
Ways We Gain Insights
PublicAffairs Smaller Faster Lighter Denser Cheaper: How 70716 9781610392068 2014
Innovation Keeps Proving the Catastrophists
Wrong
PublicAffairs Spark: How Old-Fashioned Values Drive a 34702 9781586487959 2010
Twenty-First-Century Corporation: Lessons from
Lincoln Electric’s Unique Guaranteed
Employment Program
PublicAffairs The American Health Care Paradox: Why 65068 9781610392105 2013
Spending More is Getting us Less
PublicAffairs The Attacker's Advantage: Turning Uncertainty 82319 9781610394741 2015

into Breakthrough Opportunities
PublicAffairs The Culture Map: Breaking Through the Invisible 70717 9781610392594 2014
Boundaries of Global Business
PublicAffairs The Financial Crisis Inquiry Report: Final Report 41984 9781610390415 2011
of the National Commission on the Causes of the
Financial and Economic Crisis in the United
States; Authorized Edition
PublicAffairs The Five Percent: Finding Solutions to Seemingly 41981 9781586489212 2011
Impossible Conflicts
PublicAffairs The Irrational Economist: Making Decisions in a 40246 9781586487805 2010

Dangerous World
PublicAffairs The Moment You Can't Ignore: WHEN Big 82324 9781610394659 2014
Trouble LEADS TO A Great Future: How Culture
Drives Strategic Change
PublicAffairs The Net Delusion: The Dark Side of Internet 41987 9781586488741 2011
Freedom
PublicAffairs The Trillion Dollar Meltdown: Easy Money; High 25091 9781586485634 2008
Rollers; and the Great Credit Crash
PublicAffairs Wait: The Art and Science of Delay 47599 9781610390040 2012
PublicAffairs What Stays in Vegas: The World of Personal Data 82320 9781610394185 2014
—Lifeblood of Big Business—and the End of
Privacy as We Know It
PublicAffairs Winning the Long Game: How Strategic Leaders 82325 9781610394475 2014
Shape the Future
Publicis Integrating Device Data into the Electronic 53381 9783895783234 2009
Medical Record: A Developer's Guide to Design
and a Practitioner's Guide to Application
Publicis Modern Systemic Leadership: A Holistic Approach 53374 9783895783623 2010
for Managers; Coachs; and HR Professionals
Publicis Using Trends and Scenarios as Tools for Strategy 53363 9783895783043 2008
Development: Shaping the Future of Your
Enterprise
PuddleDancer Press Nonviolent Communication: A Language of Life; 7310 9781892005038 2003
Second Edition
PuddleDancer Press Nonviolent Communication: Companion 7311 9781892005045 2003

Workbook
PuddleDancer Press The Empathy Factor: Your Competitive 43777 9781892005250 2011
Advantage for Personal; Team; and Business
Success
PuddleDancer Press Words That Work In Business: A Practical Guide 43766 9781892005014 2010
to Effective Communication in the Workplace
Purdue University A Concise Guide to Program Management: 9646 9781557533760 2005

Press Fundamental Concepts and Issues
Purdue University Call Center Benchmarking: Deciding if Good is 3577 9781557532152 2000
Press Enough
Purdue University Call Center Management: By the Numbers 3578 9781557531124 1997
Press
Purdue University Call Center Performance Enhancement Using 3579 9781557531827 1999
Press Simulation and Modeling
Purdue University Cases in Call Center Management: Great Ideas 4533 9781557533425 2005
Press (Th)at Work
Purdue University Crafting Customer Value: The Art and Science 3580 9781557532312 2002
Press
Purdue University Customer Call Center Outback: A Frontline 3581 9781557532596 2002
Press Supervisor's Map to Success
Purdue University Feeding the Media Beast: An Easy Recipe for 3582 9781557532473 2002
Press Great Publicity
Purdue University Five Stars for Managers: Strategy Concepts in 4532 9781557532220 2001
Press Business
Purdue University Giving Much/Gaining More: Mentoring for 5153 9781557532916 2002
Press Success
Purdue University New Directions in Research on E-Commerce 5154 9781557532398 2003

Press
Purdue University Partner Risk: Managing the Downside of Strategic 3583 9781557532107 2001
Press Alliances
Purdue University Program Management: A Comprehensive 3584 9781557532244 2001

Press Overview of the Discipline
Purdue University Program Planning: A Real Life Quantitative 3585 9781557531292 1998
Press Approach
Purdue University St. Benedict's Rule for Business Success 3586 9781557532541 2003
Press
Purdue University The Art of Global Thinking: Integrating 3576 9781557532442 2002
Press Organizational Philosophies of East and West
Purdue University Wake Up Your Call Center: Humanizing Your 3587 9781557532176 2000
Press Interaction Hub; Third Edition
R & L Publishers Communicating with Intelligence: Writing and 75463 9781442226616 2014
Briefing for National Security; Second Edition
R & L Publishers Reinventing Diversity: Transforming 75476 9781442210431 2011

Organizational Community to Strengthen People;
Purpose; and Performance
RAND Corporation 9 to 5: Do You Know If Your Boss Knows Where 11916 9780833037190 2005
You Are?: Case Studies of Radio Frequency
Identification Usage in the Workplace
RAND Corporation The 21st Century at Work: Forces Shaping the 11894 9780833034922 2004
Future Workforce and Workplace in the United
States
Redmond Effective Executives Guide to Project 2000 2663 9780967298115 2000
Technology Press
Redmond Effective Executive's Guide to the Internet: The 2661 9780967298177 2000
Technology Press Seven Core Skills Required to Turn the Internet
into a Business Power Tool
Redmond MBA's Guide to the Internet 2660 9780967298160 2000
Technology Press
Redmond Project 2002: Effective Project Management in 3296 9781931150446 2002

Technology Press Eight Steps
Redmond Quicken 2002: Using Quicken in a Business 3297 9781931150521 2001

Technology Press
Richard Chang 101 Stupid Things Salespeople Do To Sabotage 10295 9781883553951 1998
Associates Success
Richard Chang 101 Stupid Things Supervisors Do To Sabotage 10294 9781883553944 1997
Associates Success
Richard Chang 101 Stupid Things Trainers Do To Sabotage 10293 9781883553937 1995
Associates Success
Richard Chang Capitalizing On Workplace Diversity: A Practical 10302 9781883553661 1996

Associates Guide to Organizational Success Through
Diversity
Richard Chang Coaching For Peak Employee Performance: A 10297 9781883553647 2004
Associates Practical Guide to Supporting Employee
Richard Chang Communicating In A Diverse Workplace: A 10305 9781883553692 1996
Associates Practical Guide to Successful Workplace
Communication Techniques
Richard Chang Interviewing and Selecting High Performers: A 10298 9781883553593 1997
Associates Practical Guide to Effective Hiring
Richard Chang Measuring the Impact of Training: A Practical 10301 9781883553364 1998
Associates Guide to Calculating Measurable Results; Second
Edition
Richard Chang On-The-Job Orientation And Training: A Practical 10299 9781883553562 1994
Associates Guide To Enhanced Performance
Richard Chang Planning Successful Employee Performance: A 10296 9781883553630 2004

Associates Practical Guide to Planning Individual
Achievement; Second Edition
Richard Chang Step-By-Step Problem Solving: A Practical Guide 10300 9781883553111 1993
Associates To Ensure Problems Get (And Stay) Solved
Richard Chang Successful Staffing In A Diverse Workplace: A 10304 9781883553678 1996

Associates Practical Guide To Building An Effective And
Diverse Staff
Richard Chang Team Building For Diverse Work Groups: A 10303 9781883553685 1996
Associates Practical Guide to Gaining and Sustaining
Performance in Diverse Teams
Ritter Resources Sailing Through Six Sigma: How the Power of 5579 9780970683908 2001
People Can Perfect Processes and Drive Down
Costs
Robust Decisions; Making Robust Decisions: Decision Management 17618 9781425109561 2006
Inc. for Technical; Business; and Service Teams
Rollo Publishing A Life That Counts 50392 9780980857702 2010
Rollo Publishing A Life That Counts Workbook 50393 9780980857726 2011
RosettaBooks Could You Succeed as a Business Leader? Find 112118 9780795334054 2013
Out if You Have What it Takes
RosettaBooks Could You Succeed as a Manager? Find Out if 112117 9780795334115 2013
You Have What it Takes
RosettaBooks Overcome Prejudice at Work 112119 9780795332630 2012
Rothstein Publishing A Risk Management Approach to Business 14172 9781931332361 2006

Continuity: Aligning Business Continuity with
Corporate Governance
Rothstein Publishing Auditing Business Continuity: Global Best 8572 9781931332156 2002
Practices
Rothstein Publishing Blindsided: A Manager's Guide to Crisis 64617 9781931332699 2014

Leadership; 2nd Edition
Rothstein Publishing Business Continuity and HIPAA: Business 8574 9781931332255 2004
Continuity Management in the Health Care
Environment
Rothstein Publishing Business Continuity and Risk Management: 43858 9781931332545 2012
Essentials of Organizational Resilience
Rothstein Publishing Business Continuity Management: Global Best 73152 9781931332354 2014
Practices; Fourth Edition
Rothstein Publishing Business Continuity Planning: A Step-by-Step 8575 9781931332217 2005

Guide with Planning Forms; Third Edition
Rothstein Publishing Business Continuity: Best Practices 3571 9780964164833 2000
Rothstein Publishing Business Continuity: Best Practices: World Class 8573 9781931332224 2004
Business Continuity Management; 2nd Edition
Rothstein Publishing Disaster Recovery Testing: Exercising Your 14199 9780964164802 1994
Contingency Plan
Rothstein Publishing Disaster Recovery Testing: Exercising Your 23207 9781931332422 2007
Contingency Plan; (2007 Edition)
Rothstein Publishing Emergency Evacuation Planning for Your 56051 9781931332569 2013
Workplace: From Chaos to Life-Saving Solutions
Rothstein Publishing Emotional Terrors in the Workplace: Protecting 9674 9781931332279 2005
Your Business' Bottom Line: Emotional Continuity
Management in the Workplace
Rothstein Publishing Enterprise Risk Assessment and Business Impact 8576 9781931332125 2002
Analysis: Best Practices
Rothstein Publishing Hiles on Business Continuity: Global Best 47335 9781931332552 2012
Practices; Third Edition
Rothstein Publishing Lukaszewski On Crisis Communication: What 53196 9781931332668 2013

Your CEO Needs to Know About Reputation Risk
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Rothstein Publishing Principles and Practice of Business Continuity: 21623 9781931332392 2007
Tools and Techniques
Rothstein Publishing Principles and Practice of Business Continuity: 111983 9781931332941 2016
Tools and Techniques; Second Edition
Rothstein Publishing Service Level Agreements: Winning a Competitive 8578 9780964164840 2000
Edge for Support & Supply Services
Rothstein Publishing The Cost of Emotions in the Workplace: Bottom 50692 9781931332583 2013
Line Value of Emotional Continuity Management
Roy Rada HIPAA Transactions and Healthcare Ecommerce 4764 9781901857153 2002
Roy Rada HIPAA@IT Essentials: Health Information 4579 9781901857047 2002

Transactions; Privacy; and Security
Rozenberg Decision Support for Inventory Systems with 11747 9789051708400 2002
Publishers Complete Backlogging
Rozenberg Human Resource Management Within Small and 11750 9789051707052 2003
Publishers Medium-Sized Enterprises
Rozenberg Like People 11743 9789036194716 2004

Publishers
Rozenberg Policy Games for Strategic Management 11745 9789036193412 2004

Publishers
Running Press Everything I Know About Business I Learned 25352 9780762416943 2002
From Monopoly: Successful Executives Reveal
Strategic Lessons from the World's Greatest
Board Game
SAS Institute Radical Action for Radical Times: Expert Advice 33529 9781607640387 2009
for Creating Business Opportunity in Good or Bad
Economic Times
SemCo Computers: Systems; Terms and Acronyms; 15th 8016 9780966842272 2005
Edition
Edition
Edition
SHRM A Necessary Evil: Managing Employee Activity on 93214 9781586443412 2013

Facebook; Twitter; LinkedIn . . . and the Hundreds
of Other Social Media Sites
SHRM Assessing External Job Candidates 47707 9781586441609 2009
SHRM Assessing Internal Job Candidates 47708 9781586441593 2009
SHRM Benchmarking International Assignment 45734 9781586441449 2009

Programs: Assessing Overall Effectiveness
SHRM Building Profit through Building People: Making 45735 9781586440695 2006
Your Workforce the Strongest Link in the Value-
Profit Chain
SHRM Business Literacy Survival Guide for HR 45736 9781586442057 2011
Professionals
SHRM Business-Focused HR: 11 Processes to Drive 45737 9781586442040 2011

Results
SHRM Corporate India and HR Management: Creating 45740 9781586441975 2010

Talent Pipelines; Leadership Competencies; and
Human Resources
SHRM Diverse Teams at Work: Capitalizing on the 45742 9781586440367 2003
Power of Diversity
SHRM Expatriate Compensation Strategies: Applying 45745 9781586441241 2009
Alternative Approaches
SHRM Expatriate Compensation: The Balance Sheet 45746 9781586441210 2009

Approach
SHRM From Hello to Goodbye: Proactive Tips for 45747 9781586442064 2011
Maintaining Positive Employee Relations
SHRM Global Compensation and Benefits: Developing 45748 9781586441234 2009

Policies for Local Nationals
SHRM Got A Minute? The 9 Lessons Every HR 45749 9781586441982 2010

Professional Must Learn to Be Successful
SHRM Got a Solution? HR Approaches to 5 Common 93215 9781586443665 2014

and Persistent Business Problems
SHRM Hidden Drivers of Success: Leveraging Employee 93216 9781586443337 2013

Insights for Strategic Advantage
SHRM HR at Your Service: Lessons from Benchmark 45774 9781586442477 2012

Service Organizations
SHRM HR Competencies: Mastery at the Intersection of 45752 9781586441135 2008

People and Business
SHRM HR Magazine Guide to Managing People 45753 9781586440916 2006
SHRM Human Resource Essentials: Your Guide to 45754 9781586441968 2010

Starting and Running the HR Function; 2nd
Edition
SHRM Human Resources in Research and Practice: The 45755 9781586442071 2011
RQ Reader
SHRM International Assignment Programs: Tackling the 45756 9781586441258 2009

Critical Issues
SHRM Investigating Workplace Harassment: How to Be 45757 9781586440305 2008

Fair; Thorough; and Legal
SHRM Investing in What Matters: Linking Employees to 45758 9781586441371 2009

Business Outcomes
SHRM Leading with Your Heart: Diversity and Ganas for 45759 9781586441531 2010
Inspired Inclusion
SHRM Managing the International Assignment Process: 45762 9781586441500 2009

From Selection Through Repatriation
SHRM Measuring ROI in Employee Relations and 93217 9781586443597 2014

Compliance: Case Studies in Diversity and
Inclusion; Engagement; Compliance; and Flexible
Working Arrangements
SHRM Never Get Lost Again: Navigating Your HR Career 45763 9781586441364 2009
SHRM Proving the Value of HR: How and Why to 45767 9781586442316 2012
Measure ROI; Second Edition
SHRM Short-Term International Assignments 45768 9781586441227 2008
SHRM Staffing Forecasting and Planning 47710 9781586441586 2009
SHRM Staffing to Support Business Strategy 47711 9781586441616 2009
SHRM Stop Bullying at Work: Strategies and Tools for 45770 9781586441357 2009
HR and Legal Professionals
SHRM The Cultural Fit Factor: Creating an Employment 45741 9781586441265 2009
Brand That Attracts; Retains; and Repels the
Right Employees
SHRM The Employer's Immigration Compliance Desk 45743 9781586441432 2009
Reference
SHRM The Legal Context of Staffing 47709 9781586441579 2009
SHRM The Power of Stay Interviews for Engagement 45766 9781586442347 2012
and Retention
SHRM Transformational Diversity: Why and How 45773 9781586442309 2011

Intercultural Competencies Can Help
Organizations to Survive and Thrive
SHRM Up; Down; and Sideways: High-Impact Verbal 93218 9781586443375 2013
Communication for HR Professionals
SHRM Weathering Storms: Human Resources in Difficult 45775 9781586441340 2008

Times
Silicon Press Bell Labs: Life in the Crown Jewel 12193 9780929306278 2003
Silicon Press The Ultimate Customer Support Executive: 12192 9780929306346 2006
Unleash the Power of Your Customer
Silver Lake And the Winner Is... Using Awards Programs to 4059 9781563431470 1997
Publishing Promote Your Company and Encourage Your
Employees
Silver Lake Creating Customer Connections: How to Make 4057 9781563431494 1997
Publishing Customer Service a Profit Center for Your
Company
Silver Lake Mastering Diversity: Managing for Success Under 4058 9781563431029 1995
Publishing ADA & Other Anti-Discrimination Laws
Silver Lake Move the Sale Forward: Position Yourself and 11484 9781563437694 2003
Publishing Your Business to Make Things Happen
Silver Lake OSHA in the Real World: How to Maintain 4629 9781563431135 1996
Publishing Workplace Safety While Keeping Your
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Silver Lake Pay for Results 4055 9781563431364 1996
Publishing
Silver Lake Relationship Aspect Marketing: Building Customer 4723 9781563437410 2001
Publishing Loyalty in the Internet Age
Silver Lake Rightful Termination: Defensive Strategies for 4054 9781563430671 1994
Publishing Hiring and Firing in the Lawsuit-Happy 90's
Silver Lake Sex at Work: Attraction; Orientation; Harassment; 4274 9781563437373 2001
Publishing Flirtation and Discrimination
Silver Lake Success Leaves Clues: Practical Tools for 4056 9781563431616 1999
Publishing Effective Sales and Marketing
Silver Lake The Power of Non-Verbal Communication: What 11479 9781563437885 2005
Publishing You Do is More Important than What You Say;
First Edition
Silver Lake The Value of a Good Idea: Protecting Intellectual 11480 9781563437458 2002
Publishing Property in an Information Economy
Silver Lake Workers' Comp for Employers: How to Cut 4053 9781563430664 1994
Publishing Claims; Reduce Premiums; and Stay Out of
Trouble;Second Edition
Sourcebooks 10 Simple Secrets of the World's Greatest 12743 9781402203480 2005
Business Communicators
Sourcebooks 20 Days to the Top: How the PRECISE Selling 14529 9781402205132 2005
Formula Will Make You Your Company’s Top
Sales Performer in 20 Days or Less
Sourcebooks 81 Challenges Smart Managers Face: How to 20733 9781402209024 2007
Overcome the Biggest Challenges Facing
Managers & Leaders Today
Sourcebooks 91 Mistakes Smart Salespeople Make: How to 16148 9781402208126 2006
Turn Any Mistake Into a Successful Sale
Sourcebooks Accounting for Non-Accountants: The Fast and 15347 9781402206573 2006
Easy Way to Learn the Basics
Sourcebooks Bankruptcy for Small Business 28932 9781572486652 2008
Sourcebooks Business for Beginners: From Research and 28934 9781402203923 2005
Business Plans to Money; Marketing and the Law
Sourcebooks Coaching the Sale: Discover the Issues; Discuss 15346 9781402206351 2006
Solutions and Decide an Outcome!
Sourcebooks Financing Your Small Business: From SBA Loans 28938 9781572485532 2006
& Credit Cards to Common Stock & Partnership
Interests
Sourcebooks High-Maintenance Employees: Why Your Best 14530 9781402206238 2005
People Will Also Be Your Most Difficult...and What
You Can Do about It
Sourcebooks How You Make the Sale: What Every New 14532 9781402204357 2005
Salesperson Needs to Know
Sourcebooks Instant Marketing for Almost Free: Effective; Low- 15541 9781402208249 2007
Cost Results in Weeks; Days or Hours
Sourcebooks Lessons from 100;000 Cold Calls: Selling 22046 9781402210341 2008
Techniques That Work... No Matter How Many
Calls You Make
Sourcebooks Lightning in a Bottle: The Proven System to 15354 9781402207341 2006
Create New Ideas and Products That Work
Sourcebooks Lion Taming: Working Successfully with Leaders; 10824 9781402202179 2004
Bosses; and Other Tough Customers
Sourcebooks Nice Girls Do Get the Sale: Relationship Building 15355 9781402207440 2006
that Gets Results
Sourcebooks Power Sales Words: How to Write It; Say It; and 15345 9781402206504 2006
Sell It with Sizzle
Sourcebooks Quick Start Your Business: Web Marketing for 28947 9781402211768 2008
Small Businesses: 7 Steps to Explosive Business
Growth
Sourcebooks Secrets of Question Based Selling: How the Most 12741 9781570715884 2003
Powerful Tool in Business Can Double Your Sales
Results
Sourcebooks Sexual Harassment in the Workplace 14531 9781572485273 2005
Sourcebooks Smart Hiring at the Next Level: The Complete 12740 9781402205897 2005
Guide to Finding and Hiring the Best Employees
Sourcebooks Smart Hiring: The Complete Guide to Finding and 28943 9781402209307 2002
Hiring the Best Employees; 3rd Edition
Sourcebooks Soft Sell: The New Art of Selling 10825 9781402201127 2003
Sourcebooks Surrounded by Geniuses: Unlocking the Brilliance 20736 9781402209109 2007

in Yourself; Your Colleagues and Your
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Sourcebooks Taking Your Business to the Next Level: An 28944 9781402203930 2005
Essential Step-By-Step Success Plan
Sourcebooks Tax Smarts for Small Business; Second Edition 28945 9781572485785 2007
Sourcebooks Teambuilding That Gets Results: Essential Plans 15542 9781402207464 2007
and Activities for Creating Effective Teams
Sourcebooks The 5 Kick-Ass Strategies Every Business Needs 15338 9781402206405 2006
to Explode Sales; Stun the Competition; Wow
Customers; and Achieve Exponential Growth
Sourcebooks The Best Secrets of Great Small Businesses: 28933 9781402207662 2006
Creative; Innovative and Cost-Saving Ideas from
Great Business Minds
Sourcebooks The Complete Book of Business Plans: Simple 15352 9781402207631 2006
Steps to Writing Powerful Business Plans;
Second Edition
Sourcebooks The Coward's Guide to Conflict: Empowering 28937 9781402200557 2003
Solutions for Those Who Would Rather Run Than
Fight
Sourcebooks The Entrepreneur's Legal Guide: Strategies for 28955 9781572482357 2003
Starting; Managing and Making Your Small
Business Profitable
Sourcebooks The Essential Accounting Dictionary 28931 9781572487796 2008
Sourcebooks The Manager’s Answer Book: Practical Answers 22044 9781402210532 2008
to More Than 200 Questions Every Manager Asks
Sourcebooks The Top Performer’s Guide to Project 20735 9781402209659 2007

Management
Sourcebooks The Ugly Truth About Managing People: 50 Must- 20737 9781402209130 2007
Get-Right Management Challenges...and How to
Really Handle Them
Sourcebooks The Ugly Truth About Small Business: 50 Never- 28946 9781402216923 2005
Saw-It-Coming Things That Can Go Wrong…and
What You Can Do About It
Sourcebooks TheTop Performer’s Guide to Attitude 22045 9781402210365 2008
Sourcebooks Top Performer's Guide to Speeches and 15544 9781402207754 2007

Presentations: Essential Skills that Put You on
Top
Sourcebooks Total Selling: A Step-by-Step Guide To 10826 9781402202940 2004
Successful Sales
Sourcebooks Trendsmart: The Power of Knowing What's 10827 9781402201684 2003

Coming...and...What's Here to Stay
Sourcebooks West Point Leadership Lessons: Duty; Honor; and 12742 9781402202650 2004
Other Management Principles
Sphinx Publishing Business Owner's Guide to the Internet; First 28935 9781572487758 2008
Edition
Sphinx Publishing The Latino Advantage in the Workplace: Use Who 28940 9781572485693 2006
You Are to Get Where You Want to Be
Springer Action-Based Quality Management: Strategy and 76651 9783319064529 2014
Tools for Continuous Improvement
Springer Agile Kaizen: Managing Continuous Improvement 76667 9783642549908 2014

Far Beyond Retrospectives
Springer Aging Workers and the Employee-Employer 76658 9783319080062 2015

Relationship
Springer Business Analytics: A Practitioner's Guide 76784 9781461460794 2013
Springer Business Processes for Business Communities: 46420 9783642247903 2012

Modeling Languages; Methods; Tools
Springer Change Management and the Human Factor: 76655 9783319074337 2015
Advances; Challenges and Contradictions in
Organizational Development
Springer Corporate Social Responsibility in the Global 76665 9783642376191 2014
Business World
Springer Customer Knowledge Management: Leveraging 76718 9783319050584 2014

Soft Skills to Improve Customer Focus
Springer Do's and Don'ts in Human Resources 76668 9783662435526 2015

Management: A Practical Guide
Springer Enterprise Information Management: When 76675 9781461452355 2013

Information Becomes Inspiration
Springer Enterprise Resource Planning: Fundamentals of 76724 9783319059266 2014

Design and Implementation
Springer Essence of a Manager 42551 9783642175800 2011
Springer Food Safety = Behavior: 30 Proven Techniques to 112166 9781493924882 2015

Enhance Employee Compliance
Springer Food Safety Culture: Creating a Behavior-Based 106833 9780387728667 2009

Food Safety Management System
Springer From Idea to Innovation: A Handbook for 76774 9783642541704 2015

Inventors; Decision Makers and Organizations
Springer Global Talent Management: Challenges; 76719 9783319051246 2014

Strategies; and Opportunities
Springer Growth Through Innovation: Managing the 76706 9783319040158 2014

Technology-Driven Enterprise
Springer Handbook on Decision Making: Vol 2: Risk 46418 9783642257544 2012

Management in Decision Making
Springer Human Resource Management Practices: 76733 9783319081854 2015
Assessing Added Value
Springer Innovation and Product Management: A Holistic 76748 9783642543753 2015

and Practical Approach to Uncertainty Reduction
Springer Innovation Through Cooperation: The Emergence 76695 9783319000947 2014

of an Idea Economy
Springer Innovators' Marketplace: Using Games to Activate 45850 9783642254796 2012

and Train Innovators
Springer Integrated Project Management and Control: First 76708 9783319043302 2014
Comes the Theory; then the Practice
Springer Leadership Strategies for Women: Lessons from 76745 9783642396229 2014
Four Queens on Leadership and Career
Development
Springer Lean Innovation: A Fast Path from Knowledge to 37951 9783642158940 2011
Value
Springer Managing Knowledge Workers: Value 76744 9783642365997 2013

Assessment; Methods; and Application Tools
Springer Organizational Psychology for Managers 76687 9781461485049 2014
Springer Overview of the PMBOK® Guide: Short Cuts for 35691 9783642111877 2010
PMP Certification
Springer Performance Measurement: Linking Balanced 37078 9783642132346 2010

Scorecard to Business Intelligence
Springer Postponement Strategies in Supply Chain 35689 9781441958365 2010

Management
Springer Process Management: Why Project Management 37072 9783642139406 2010

Fails in Complex Decision Making Processes;
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Springer Product Information Management: Theory and 76714 9783319048840 2014
Practice
Springer Project Knowledge Management: Systematic 36057 9783540927938 2010

Learning with the Project Comparison Technique
Springer R&D Management 76672 9788132219453 2014
Springer Responsible Management: Corporate 76777 9783642554001 2014

Responsibility and Working Life
Springer Six Sigma +Lean Toolset: Mindset for Successful 76743 9783642358814 2013
Implementation of Improvement Projects; Second
Edition
Springer Social Innovation and New Business Models: 49271 9783642321498 2012
Creating Shared Value in Low-Income Markets
Springer Strategic Human Resource Development: A 76740 9783642314728 2013

Journey in Eight Stages
Springer Strategic Management of Global Manufacturing 76742 9783642341847 2014

Networks: Aligning Strategy; Configuration; and
Coordination
Springer Successful Decision-Making: A Systematic 76659 9783642323065 2013
Approach to Complex Problems; Third Edition
Springer Supply Chain Disruptions: Theory and Practice of 46419 9780857297778 2012
Managing Risk
Springer Supply Chain Management and Advanced 16292 9783540220657 2005

Planning: Concepts; Models; Software and Case
Studies; Third Edition
Springer Supply Chain Management on Demand: 16293 9783540244233 2005
Strategies; Technologies; Applications
Springer Sustainability and Human Resource 76772 9783642375231 2014

Management: Developing Sustainable Business
Organizations
Springer Talent Relationship Management: Competitive 76776 9783642545566 2014
Recruiting Strategies in Times of Talent Shortage
Springer Technology Integration to Business: Focusing on 49469 9781447143895 2013

RFID; Interoperability; and Sustainability for
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Management
Springer The Google Model: Managing Continuous 76707 9783319042077 2014
Innovation in a Rapidly Changing World
Springer The Hidden Rules of Successful Negotiation and 76725 9783319061931 2014
Communication: Getting to Yes!
Springer The Product Manager's Toolkit: Methodologies; 35700 9783642045073 2010

Processes and Tasks in High-Tech Product
Management
Springer The Psychology of Human Leadership: How to 76664 9783642370533 2014
Develop Charisma and Authority
Springer The Quintessence of Strategic Management: 37079 9783642145438 2010

What You Really Need to Know to Survive in
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Springer The Value of RFID: Benefits vs. Costs 49466 9781447143444 2013
Springer Too Good To Fail: Creating Marketplace Value 76696 9783319002804 2013
from the World's Brightest Minds
Springer Trends and Challenges in Digital Business 76648 9783319043067 2014

Innovation
SSI Logic PMI-ACP Exam Prep: Questions; Answers & 54338 9780989470308 2013
Explanations
SSI Logic PMI-ACP Exam Prep: Questions; Answers & 106713 9780989470308 2015
Explanations; 2015 Edition
SSI Logic PMP Exam Prep: Questions; Answers & 55550 9781489521576 2013
SSI Logic PMP Exam Prep: Questions; Answers & 106712 9781489521576 2016
SSI Logic PMP Exam Prep: Questions; Answers; & 43472 9780982576809 2011
SSI Logic PMP Exam Prep: Questions; Answers; & 45515 9780982576809 2012
St. Lucie Press Lean Performance ERP Project Management: 5442 9781574443097 2002
Implementing the Virtual Supply Chain
St. Lucie Press Simplified TRIZ: New Problem Solving 5440 9781574443233 2002
Applications for Engineers and Manufacturing
Professionals
St. Lucie Press Six Sigma and Beyond: Foundations of Excellent 5443 9781574443110 2002
Performance; Volume I
St. Lucie Press Six Sigma and Beyond: Design for Six Sigma; 8767 9781574443158 2003
Volume VI
St. Lucie Press Six Sigma and Beyond: Design of Experiments; 8766 9781574443141 2002
Volume V
St. Lucie Press Six Sigma and Beyond: Problem Solving and 5444 9781574443103 2002
Basic Mathematics; Volume II
St. Lucie Press Six Sigma and Beyond: Statistical Process 8765 9781574443134 2003
Control; Volume IV
St. Lucie Press Six Sigma and Beyond: Statistics and Probability; 8764 9781574443127 2003
Volume III
St. Lucie Press Six Sigma and Beyond: The Implementation 8768 9781574443165 2003
Process; Volume VII
St. Lucie Press Supply Chain Networks and Business Process 5980 9781574443271 2003
Orientation: Advanced Strategies and Best
Practices
St. Lucie Press The Advanced Project Management Office: A 5441 9781574443400 2002
Comprehensive Look at Function and
Implementation
St. Lucie Press The Supply Chain Manager's Problem- 5438 9781574443356 2003
Solver:Maximizing the Value of Collaboration and
Technology
St. Lucie Press Transactional Six Sigma and Lean Servicing: 5439 9781574443257 2002
Leveraging Manufacturing Concepts to Achieve
World-Class Service
Stanford University Collaborative Entrepreneurship: How 10334 9780804748018 2005
Press Communities of Networked Firms Use Continuous
Innovation to Create Economic Wealth
Stanford University Creating a Strategic Human Resource 7354 9780804747028 2003
Press Organization: An Assessment of Trends and New
Directions
Stanford University Cultural Intelligence: Individual Interactions 7343 9780804743129 2003
Press Across Cultures
Stanford University Formal Organizations: A Comparative Approach 7348 9780804748902 2003

Press
Stanford University Leading with Purpose: The New Corporate 7344 9780804743853 2002
Press Realities
Stanford University Locating Global Advantage: Industry Dynamics in 7345 9780804747585 2003
Press the International Economy
Stanford University Managing as Designing 10332 9780804746748 2004

Press
Stanford University Managing New Industry Creation 7351 9780804742283 2001

Press
Stanford University Mergers and Acquisitions: Managing Culture and 10335 9780804746618 2005
Press Human Resources
Stanford University Organizational Strategy; Structure; and Process 7347 9780804748407 2003
Press
Stanford University Organizations; Policy; and Natural Environment: 7352 9780804741965 2002
Press Institutional and Strategic Perspectives
Stanford University Promises to Keep: Technology; Law; and the 10336 9780804750134 2004
Press Future of Entertainment
Stanford University Redefining the Corporation: Stakeholder 7350 9780804743105 2002

Press Management and Organizational Wealth
Stanford University Territories of Profit: Communications; Capitalist 7353 9780804747226 2004

Press Development; and The Innovative Enterprises of
G. F. Swift and Dell Computer
Stanford University The Bigness Complex: Industry; Labor; and 7355 9780804749695 2004
Press Government in the American Economy; Second
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Stanford University The Expansion of Management Knowledge: 7349 9780804741996 2002
Press Carriers; Flows; and Sources
Stanford University The External Control of Organizations: A 7346 9780804747899 2003

Press Resource Dependence Perspective
Stanford University The Handbook of Negotiation and Culture 10333 9780804745864 2004
Press
Stephen Page 7 Steps to Better Written Policies and Procedures: 9250 9781929065240 2002
Exercises and Suggestions to Improve Your
Writing Skills for Policies and Procedures
Stephen Page Achieving 100% Compliance of Policies and 8579 9781929065493 2000
Procedures: Apply Metrics and Measures to
Achieve Continuous Process Improvement
Stephen Page Best Practices in Policies and Procedures 9251 9781929065073 2002
Stephen Page Establishing a System of Policies and 9252 9781929065004 2002

Procedures: Setting Up a Successful Policies and
Procedures System for Printed; On-line; and Web
Manuals
Stephen Page Writing Exceptional Policies and Procedures 30886 9781929065035 2009
Super Star Press 42 Rules for a Web Presence That Wins: 44156 9781607730668 2011
Essential Business Strategy for Website and
Social Media Success
Super Star Press 42 Rules for Applying Google Analytics 47068 9781607730408 2012
Super Star Press 42 Rules for Building a High-Velocity Inside Sales 63194 9781607731153 2014
Team: Actionable Guide to Creating Inside Sales
Teams that Deliver Quantum Results
Super Star Press 42 Rules for Sourcing and Manufacturing in 57166 9781607730972 2013
China; 2nd Edition
Super Star Press 42 Rules for Superior Field Service: The Keys to 56101 9781607730705 2013
Profitable Field Service and Customer Loyalty
Super Star Press 42 Rules for Your New Leadership Role: The 45353 9781607730347 2011
Manual They Didn’t Hand You When You Made
VP; Director; or Manager
Super Star Press 42 Rules of Product Management: Learn the 44155 9781607730866 2010
Rules of Product Management from Leading
Experts from Around the World
Super Star Press 42 Rules of Product Marketing: Learn the Rules of 47066 9781607730804 2012
Product Marketing from Leading Experts from
around the World
Super Star Press Leading and Managing a Global Workforce 47067 9781600052149 2012
Sybex Advanced Google AdWords 34738 9780470500231 2010
Sybex Advanced Google AdWords; Second Edition 46053 9781118194508 2012
Sybex Advanced Google AdWords; Third Edition 63439 9781118819562 2014

Sybex Affiliate Program Management: An Hour a Day 41058 9780470651735 2011
Sybex CBAP/CCBA: Certified Business Analysis Study 41685 9780470932902 2011

Guide
Sybex Complete B2B Online Marketing 46086 9781118147849 2012
Sybex Email Marketing: An Hour a Day 29800 9780470386736 2009
Sybex Facebook Marketing: An Hour a Day 41072 9780470569641 2010
Sybex Human Resources JumpStart 9214 9780782143447 2004
Sybex Internet Marketing: An Hour a Day 41073 9780470633748 2011
Sybex Keyword Intelligence: Keyword Research for 45062 9781118061831 2012

Search; Social; and Beyond
Sybex Killer Facebook Ads: Master Cutting-Edge 43237 9781118022511 2011

Facebook Advertising Techniques
Sybex LinkedIn Marketing: An Hour a Day 49661 9781118358702 2012
Sybex Mastering Palm Organizers 621 9780782125696 2000
Sybex PgMP: Program Management Professional Study 20564 9780470139981 2007

Guide
Sybex PHR/SPHR Professional in Human Resources 82509 9781119068136 2015

Certification Deluxe Study Guide
Sybex PHR/SPHR: Professional in Human Resources 7328 9780782142525 2004

Certification Study Guide

Certification Study Guide; Fourth edition

Certification Study Guide; Second Edition

Certification Study Guide; Third Edition
Sybex PMP :Project Management Professional Study 20565 9780470152508 2007

Guide; Fourth Edition
Sybex PMP Final Exam Review 9194 9780782143249 2004
Sybex PMP Project Management Professional Exam: 82510 9781119067832 2015

Deluxe Study Guide
Sybex PMP: Project Management Professional Exam: 41099 9780470479582 2009

Review Guide
Sybex PMP: Project Management Professional Exam 44409 9781118093917 2011

Review Guide; Second Edition

Study Guide Deluxe Edition; Second Edition

Study Guide; Seventh Edition

Study Guide; Sixth Edition
Sybex PMP: Project Management Professional Study 9193 9780782143232 2004

Guide; 2nd Edition

Guide; Deluxe Edition

Guide; Fifth Edition
Sybex PMP: Project Management Professional 6221 9780782142402 2003

Workbook
Sybex Project Management JumpStart 10556 9780782136005 2005
Sybex Project Management JumpStart: The Best First 41673 9780470939192 2011
Step Toward a Career in Project Management;
3rd Edition
Sybex Project Manager Street Smarts: A Real World 41101 9780470479599 2009
Guide to PMP Skills
Sybex Project Manager Street Smarts: A Real World 44418 9781118093924 2011
Guide to PMP Skills; Second Edition
Sybex Project Manager's Spotlight on Change 9756 9780782144109 2005

Management
Sybex Project Manager's Spotlight on Planning 10559 9780782144130 2005
Sybex Project Manager's Spotlight on Risk Management 9755 9780782144116 2005

Sybex Search and Social: The Definitive Guide to Real- 49734 9781118264386 2013
Time Content Marketing
Sybex Search Engine Optimization: An Hour a Day; 3rd 41102 9780470902592 2011
Edition
Sybex Social Customer Experience: Engage and Retain 63724 9781118826102 2014
Customers Through Social Media
Sybex Social Media Marketing: An Hour a Day 41103 9780470344026 2008
Sybex Social Media Marketing: The Next Generation of 41104 9780470634035 2010
Business Engagement
Sybex The Complete Social Media Community 51268 9781118466858 2013

Manager's Guide: Essential Tools and Tactics for
Business Success
Sybex The Power of Many: How the Living Web Is 9213 9780782143461 2004
Transforming Politics; Business; and Everyday
Life
Sybex The Purchasing Manager's Guide to the C.P.M. 9758 9780782143652 2005
Exam
Sybex The Second Life Grid: The Official Guide to 31992 9780470412916 2009
Communication; Collaboration; and Community
Engagement
Sybex Twitter Marketing: An Hour a Day 41107 9780470562260 2010
Sybex Web Analytics 2.0: The Art of Online 41112 9780470529393 2010
Accountability and Science of Customer Centricity
Sybex Website Optimization: An Hour a Day 46832 9781118196519 2012
Sybex You Should Test That: Conversion Optimization 51306 9781118301302 2013
for More Leads; Sales and Revenue or The Art
and Science of Optimized Marketing
Sybex YouTube and Video Marketing: An Hour a Day 41114 9780470459690 2009
Sybex YouTube and Video Marketing: An Hour a Day; 45191 9780470945018 2012
2nd Edition
Taylor and Francis A Climate of Success: Creating the Right 28075 9780750683685 2007
Organizational Climate For High Performance
Taylor and Francis A Practical Guide to Call Center Technology 3811 9781578200948 2001
Taylor and Francis A Practical Guide to CRM 5105 9781578201020 2002

Taylor and Francis Accounting and Financial Analysis in the 17741 9780750678964 2005
Hospitality Industry
Taylor and Francis Achieve Lasting Process Improvement: Reach Six 5683 9780124499843 2002
Sigma Goals Without the Pain
Taylor and Francis Achieving Objectives Through Time Management; 28239 9780080464152 2007
Fifth Edition
Taylor and Francis Addressing the Human Capital Crisis in the 8781 9780750677134 2004
Federal Government: A Knowledge Management
Perspective
Taylor and Francis Agribusiness Supply Chain Management 61844 9781466516748 2014
Taylor and Francis Aligning Human Resources and Business 28079 9780750653626 2001
Strategy
Taylor and Francis An Introduction to Human Resource 17778 9780750665346 2005

Taylor and Francis Best Practice in Inventory Management; Second 5081 9780750654586 2002
Edition
Taylor and Francis Bottom-Line Organization Development: 8771 9780750674850 2003

Implementing and Evaluating Strategic Change
for Lasting Value
Taylor and Francis Breakthrough IT Change Management: How to 8783 9780750676861 2004
Get Enduring Change Results
Taylor and Francis Building a Values-Driven Organization: A Whole 17786 9780750679749 2006
System Approach to Cultural Transformation
Taylor and Francis Business Development: A Guide To Small 28081 9780750652476 2001
Business Strategy
Taylor and Francis Business Law in the Global Market Place 17790 9780750660051 2006
Taylor and Francis Business Process Management: Practical 28253 9780750686563 2008
Guidelines to Successful Implementations;
Second Edition
Taylor and Francis Business Research Projects: A Solution-Oriented 17728 9780750665735 2006
Approach
Taylor and Francis Business Success Through Service Excellence 28082 9780750660853 2004
Taylor and Francis Capitalizing on Knowledge: From e-business to k- 5080 9780750650113 2001
business
Taylor and Francis Caring for the Customer; Fourth Edition 28240 9780750658409 2003
Taylor and Francis Cause Related Marketing: Who Cares Wins 2114 9780750644815 1999
Taylor and Francis Choosing the Future: The Power of Strategic 28083 9780750698764 1998
Thinking
Taylor and Francis Coaching to Solutions: A Manager’s Toolkit for 17773 9780750657426 2006
Performance Delivery
Taylor and Francis Coaching: Evoking Excellence in Others 17760 9780750679206 2005
Taylor and Francis Coaching: Evoking Excellence in Others; 3rd 36715 9781856178167 2010
Edition
Taylor and Francis Collaborative Leadership: How to Succeed in an 37170 9780750687058 2009
Interconnected World
Taylor and Francis Communication in Organisations CMIOLP 17776 9780750664288 2005
Taylor and Francis Compete & Win in the Telecom Sales: A Step-by- 2882 9781578200627 2001
Step Guide for Successful Selling
Taylor and Francis Competing Globally: Mastering Multicultural 28085 9780877193715 2001
Management and Negotiations
Taylor and Francis Corporate Financial Strategy; Second Edition 28089 9780750648998 2002
Taylor and Francis Corporate Reputations; Branding and People 17755 9780750669504 2006
Management: A Strategic Approach to HR
Taylor and Francis Creating Powerful Brands; Fourth Edition 40152 9781856178495 2011
Taylor and Francis Creating the Discipline of Knowledge 17787 9780750678780 2005
Management: The Latest in University Research
Taylor and Francis Crisis Management in the Tourism Industry 13556 9780750659765 2003
Taylor and Francis Cruise Operations Management 17740 9780750678353 2006
Taylor and Francis Culinary Taste: Consumer Behaviour in the 13550 9780750657679 2004
International Restaurant Sector
Taylor and Francis Customer Relationship Management: 28092 9780750656771 2003

Perspectives from the Marketplace
Taylor and Francis Customer Satisfaction Measurement for ISO 28093 9780750655132 2002
9000: 2000
Taylor and Francis Customer Service Training 17803 9780750663632 2006
Taylor and Francis Cyber Marketing: How to Use the Internet to 2118 9780750647045 2000
Market Your Goods and Services; Second Edition
Taylor and Francis Cyberstrategy 2119 9780750642033 1998
Taylor and Francis Delegating Effectively; Fourth Edition 28241 9780750658164 2003
Taylor and Francis Designing World Class Corporate Strategies: 17775 9780750663687 2005
Value-Creating Roles for Corporate Centres
Taylor and Francis Destination Branding: Creating the Unique 13544 9780750659697 2004
Destination Proposition; Second Edition
Taylor and Francis Developing Change Leaders: The Principles and 37171 9780750683777 2010
Practices of Change Leadership Development
Taylor and Francis Developing Hospitality Properties & Facilities; 13545 9780750659826 2004
Second Edition
Taylor and Francis Developing Knowledge-Based Client 8774 9780750671859 2000

Relationships: The Future of Professional
Services
Taylor and Francis Disaster Survival Guide for Business 3808 9781578201174 2002
Communications Networks
Taylor and Francis e-Business Strategies for Virtual Organizations 28096 9780750649438 2002
Taylor and Francis E-Commerce and V-Business: Digital Enterprise 28097 9780750664936 2007
in the Twenty-First Century; Second Edition
Taylor and Francis Economics of Tourism Destinations 13540 9780750666374 2005
Taylor and Francis E-Moderating: The Key to Teaching and Learning 6442 9780749431105 2000
Online
Taylor and Francis Enterprise Planning and Development: Small 17733 9780750680646 2006
Business Start-up; Survival and Development
Taylor and Francis Essential Law for Marketers 28101 9780750655002 2002
Taylor and Francis E-tivities: The Key to Active Online Learning 5572 9780749436865 2002
Taylor and Francis Eventful Cities: Cultural Management and Urban 40154 9780750669870 2010
Revitalisation
Taylor and Francis Events Management; Third Edition 40155 9781856178181 2011
Taylor and Francis Festival and Events Management: An 13547 9780750658720 2004
International Arts and Culture Perspective
Taylor and Francis Financial Management for Hospitality Decision 13551 9780750656597 2002
Makers
Taylor and Francis Flight Catering; Second Edition 13559 9780750662161 2004
Taylor and Francis Food Supply Chain Management: Issues for the 13554 9780750647625 2001
Hospitality and Retail Sectors
Taylor and Francis Food Tourism Around The World: Development; 13548 9780750655033 2003
Management and Markets
Taylor and Francis From Brand Vision to Brand Evaluation: The 17794 9780750667494 2006
Strategic Process of Growing and Strengthening
Brands; Second Edition
Taylor and Francis Geotourism: Sustainability; Impacts and 17744 9780750662154 2006
Management
Taylor and Francis Global Airlines: Competition in a Transnational 13558 9780750643504 1999
Industry; Second Edition
Taylor and Francis Global Airlines: Competition in a Transnational 17746 9780750664394 2007
Industry; Third Edition
Taylor and Francis Global Strategic Planning: Cultural Perspectives 5072 9780750674133 2002
for Profit and Nonprofit Organizations
Taylor and Francis Global Tourism; Third Edition 13555 9780750677899 2005
Taylor and Francis Go-To-Market Strategy: Advanced Techniques 28104 9780750674607 2002
and Tools for Selling More Products; To More
Customers; More Profitably
Taylor and Francis Heritage Marketing 17796 9780750663182 2006
Taylor and Francis HR Strategy: Business Focused; Individually 8779 9780750657686 2003
Centered
Taylor and Francis HR Strategy: Creating Business Strategy with 37172 9781856178150 2010
Human Capital; 2nd Edition
Taylor and Francis HR: The Business Partner: Furthering the 37963 9781856178471 2010
Journey; Second Edition
Taylor and Francis HR: The Business Partner: Shaping a New 37173 9780750664547 2005
Direction
Taylor and Francis Human Performance Improvement: Building 8788 9780884154044 2000
Practitioner Competence
Taylor and Francis Human Resource Management in the Hospitality 19336 9780750666367 2005
Industry: An Introductory Guide; Eighth Edition
Taylor and Francis Implementing Mentoring Schemes: A Practical 28107 9780750654302 2002
Guide to Successful Programs
Taylor and Francis Improving Efficiency; Fourth Edition 28243 9780750658713 2003
Taylor and Francis In Search of Hospitality: Theoretical Perspectives 13553 9780750654319 2000
and Debates
Taylor and Francis Indian Business Culture 28108 9789810093273 1999
Taylor and Francis Information Warfare: Corporate Attack and 28109 9780750649445 2001
Defence in a Digital World
Taylor and Francis Innovating at the Edge: How Organizations 28110 9780750655194 2002
Evolve and Embed Innovation Capability
Taylor and Francis Internal Marketing: Tools and Concepts for 28112 9780750648387 2002
Customer-Focused Management
Taylor and Francis International Business: A Global Perspective 28113 9780750679831 2007
Taylor and Francis International Cultural Tourism: Management; 13541 9780750663120 2005
Implications and Cases
Taylor and Francis International Encyclopedia of Hospitality 17735 9780750659963 2005

Management
Taylor and Francis International Project Management 8782 9780124499850 2003
Taylor and Francis Introducing Management: A Development Guide; 17791 9780750668804 2006
Third Edition
Taylor and Francis Introduction to Health and Safety at Work: The 17911 9780750666237 2005
Handbook for the NEBOSH National General
Certificate; Second Edition
Taylor and Francis Introduction to Knowledge Management: KM in 8777 9780750677288 2003
Business
Taylor and Francis Introduction to Marketing Concepts 17798 9780750659956 2005
Taylor and Francis ISO 9000 Quality Systems Handbook; Fifth 17762 9780750667852 2006
Edition
Taylor and Francis ISO 9000 Quality Systems Handbook: Using the 37818 9781856176842 2009
Standards as a Framework for Business
Improvement; Sixth Edition
Taylor and Francis IT in Business: A Business Manager's Casebook 2123 9780750639514 1999
Taylor and Francis IT Investment: Making a Business Case 2124 9780750645041 1999
Taylor and Francis Key Issues in the New Knowledge Management 8776 9780750676557 2003
Taylor and Francis Knowledge Management for IT Professionals 5074 9780750649025 2003
Taylor and Francis Knowledge Management Foundations 28117 9780750673655 2002
Taylor and Francis Knowledge Networking: Creating the 2125 9780750639767 1999
Collaborative Enterprise
Taylor and Francis Leadership Training 17804 9780750663694 2006
Taylor and Francis Learning Through Knowledge Management 28118 9780750647106 2002
Taylor and Francis Learning to Think Strategically 17759 9780750678797 2006
Taylor and Francis Leisure Marketing: A Global Perspective 13543 9780750655507 2005
Taylor and Francis Linking Learning and Performance: A Practical 5070 9780750674126 2002
Guide to Measuring Learning and On-the-Job
Application
Taylor and Francis Making a Financial Case; Fourth Edition 28244 9780750658928 2003
Taylor and Francis Making Marketing Happen: How Great 17799 9780750662482 2005
Companies Make Strategic Marketing Planning
Work for Them
Taylor and Francis Management Extra: Financial Management 28242 9780750666879 2005
Taylor and Francis Management Extra: Managing Markets and 17779 9780750680202 2006
Customers
Taylor and Francis Management Extra: Project Management 28265 9780750666831 2005
Taylor and Francis Management Extra: Quality and Operations 17802 9780750666824 2005
Management
Taylor and Francis Management of Event Operations 17745 9780750663625 2006
Taylor and Francis Management of Knowledge in Project 17767 9780750662512 2005

Environments
Taylor and Francis Management of Marketing 17792 9780750661034 2005
Taylor and Francis Management Teams: Why They Succeed or Fail; 37174 9781856178075 2010
Third Edition
Taylor and Francis Managing Change; Fourth Edition 28245 9780750658799 2003
Taylor and Francis Managing Corporate Reputation & Risk: A 8785 9780750677158 2003
Strategic Approach Using Knowledge
Management
Taylor and Francis Managing Cultural Differences: Global Leadership 40158 9781856179232 2011
Strategies for Cross-Cultural Business Success;
Eighth Edition
Taylor and Francis Managing Cultural Differences: Global Leadership 28120 9780750677363 2004
Strategies for the 21st Century; Sixth Edition; 25th
Anniversary Edition
Taylor and Francis Managing Cultural Diversity in Technical 28121 9780750675819 2003
Professions
Taylor and Francis Managing for Knowledge: HR's Strategic Role 8775 9780750655668 2003
Taylor and Francis Managing Operations 28126 9780750638098 1998
Taylor and Francis Managing People and Organizations in Changing 17758 9780750680004 2006
Contexts
Taylor and Francis Managing Risk: The Human Resources 17756 9780406971456 2005
Contribution
Taylor and Francis Managing Visitor Attractions: New Directions 13549 9780750653817 2003
Taylor and Francis Managing World Heritage Sites 17747 9780750665469 2006
Taylor and Francis Market-Driven Thinking: Achieving Contextual 28128 9780750679015 2005
Intelligence
Taylor and Francis Marketing Destinations and Venues for 17748 9780750667005 2006
Conferences; Conventions and Business Events
Taylor and Francis Marketing Graffiti: The View From The Street 17797 9780750656979 2006
Taylor and Francis Marketing in Japan 28129 9780750641456 1999
Taylor and Francis Marketing Island Destinations: Concepts and 40159 9780123849090 2010
Cases
Taylor and Francis Marketing Research for Managers; Third Edition 5067 9780750654531 2003
Taylor and Francis Marketing Strategy: The Difference Between 28130 9780750656757 2007
Marketing and Markets; Third Edition
Taylor and Francis Marketing Through Search Optimization: How 28131 9780750683470 2008
People Search and How to Be Found on the Web
Taylor and Francis Market-Led Strategic Change: A Guide to 28132 9780750652254 2002
Transforming the Process of Going to Market;
Third Edition
Taylor and Francis Mastering the Business of Global Trade: 61832 9781466595781 2014
Negotiating Competitive Advantage Contractual
Best Practices; Incoterms; and Leveraging Supply
Chain Options
Taylor and Francis Mentoring and Diversity: An International 28134 9780750648363 2002
Perspective
Taylor and Francis Mentoring Executives and Directors 28135 9780750636957 1999
Taylor and Francis Mobile Marketing: Achieving Competitive 17793 9780750667470 2006
Advantage Through Wireless Technology
Taylor and Francis New Employee Orientation Training 17785 9780750663649 2006
Taylor and Francis New Supervisor Training 19334 9780750663663 2006
Taylor and Francis Niche Tourism: Contemporary Issues; Trends; 13542 9780750661331 2005
and Cases
Taylor and Francis Offensive Marketing: An Action Guide to Gaining 28137 9780750674591 2004
Taylor and Francis Operations Management: Policy; Practice and 28138 9780750649957 2001
Performance Improvement
Taylor and Francis Organisations and the Business Environment; 17774 9780750658294 2005
Second edition
Taylor and Francis Organization Behaviour for Leisure Services 8780 9780750657822 2003
Taylor and Francis Planning Training and Development; Fourth 28246 9780750658607 2003
Edition
Taylor and Francis Positive Recruitment and Retention CMIOLP 28142 9780750664226 2005
Taylor and Francis Positively Responsible: How Business Can Save 28143 9780750684750 2008
the Planet
Taylor and Francis Problem-Based Learning: Case Studies; 4742 9780749434922 2001
Experience and Practice
Taylor and Francis Project Management for Business and 28146 9780750678247 2004
Engineering: Principles and Practice; 2nd Edition
Taylor and Francis Project Management for the 21st Century; Third 5685 9780124499836 2002
Edition
Taylor and Francis Quality Beyond Six Sigma 28148 9780750655613 2003
Taylor and Francis Quality Tourism Experiences 17749 9780750678117 2006
Taylor and Francis Realizing the Promise of Corporate Portals: 8790 9780750675932 2003
Leveraging Knowledge for Business Success
Taylor and Francis Reaping the Benefits of Mergers and Acquisitions: 5066 9780750653992 2002
In Search of the Golden Fleece
Taylor and Francis Recruiting; Retaining; and Promoting Culturally 25466 9780750682404 2007
Different Employees
Taylor and Francis Relationship Marketing: Creating Stakeholder 28152 9780750648394 2002
Value
Taylor and Francis Relationship Marketing: Strategy and 28151 9780750636261 1999
Implementation
Taylor and Francis Remote Working: Linking People and 28153 9780750658591 2004
Organizations
Taylor and Francis Return on Investment in Training and 8786 9780750676014 2003
Performance Improvement Programs; Second
Edition
Taylor and Francis Search Marketing Strategies: A Marketer's Guide 17795 9780750666183 2006
to Objective-Driven Success from Search Engines
Taylor and Francis Six Sigma Deployment 28158 9780750675239 2003
Taylor and Francis Six Sigma: Continual Improvement for 28157 9780750657655 2003
Businesses: A Practical Guide
Taylor and Francis Stats Mean Business: A Guide to Business 28160 9780750653640 2001
Statistics
Taylor and Francis Storytelling in Organizations: Why Storytelling Is 28161 9780750678209 2004
Transforming 21st Century Organizations and
Management
Taylor and Francis Strategic Career Management: Developing Your 28162 9780750683692 2008
Talent
Taylor and Francis Strategic Information Management: Challenges 28163 9780750656191 2003
and Strategies in Managing Information Systems;
Third Edition
Taylor and Francis Strategic Learning and Leading Change: How 32354 9780750682886 2009
Global Organizations are Reinventing HR
Taylor and Francis Strategic Management for Hospitality and Tourism 40160 9780750665223 2010
Taylor and Francis Strategic Management: From Theory to 2127 9780750638494 1998
Implementation; Fourth Edition
Taylor and Francis Strategic Marketing: Planning and Control; 28164 9780750652360 2001
Second Edition
Taylor and Francis Strategic Operations Management; Second 28165 9780750663199 2005
Edition
Taylor and Francis Strategic Sports Event Management: An 13546 9780750659833 2004
International Approach
Taylor and Francis Successful Marketing Communications: A 28167 9780750650274 2001

Practical Guide to Planning and Implementation
Taylor and Francis Successful Project Management; Second Edition 28168 9780750664196 2004
Taylor and Francis Supply Chain Management Workbook 28169 9780750649995 2001
Taylor and Francis Supply Chain Strategies: Customer Driven and 28170 9780750655514 2004
Customer Focused
Taylor and Francis Taking Tourism to the Limits: Issues; Concepts 17700 9780080446448 2005
and Managerial Perspectives
Taylor and Francis Team Roles at Work; Second Edition 37176 9781856178006 2010
Taylor and Francis The Call Center Dictionary: The Complete Guide 5106 9781578200955 2002
to Call Center & Customer Support Technology
Solutions
Taylor and Francis The Channel Advantage 2115 9780750640985 1999
Taylor and Francis The Committed Enterprise: How to Make Vision 5068 9780750655408 2002
and Values Work
Taylor and Francis The Complete Guide to Customer Support 5109 9781578200979 2002
Taylor and Francis The Diversity Scorecard: Evaluating the Impact of 28171 9780750674577 2004
Diversity on Organizational Performance
Taylor and Francis The Dynamics of Managing Diversity: A Critical 40161 9781856178129 2010
Approach; Third Edition
Taylor and Francis The Economics of Recreation; Leisure and 17736 9780750661805 2004
Tourism
Taylor and Francis The Employment Relationship: Key Challenges 28172 9780750649414 2003
for HR
Taylor and Francis The Human Resources Scorecard: Measuring the 28173 9780877193678 2001
Return on Investment
Taylor and Francis The Innovation Superhighway: Harnessing 8770 9780750675925 2003
Intellectual Capital for Sustainable Collaborative
Advantage
Taylor and Francis The Leadership Scorecard 28174 9780750677646 2004
Taylor and Francis The New Knowledge Management: Complexity; 8784 9780750676083 2003
Learning; and Sustainable Innovation
Taylor and Francis The Performance Manager 28139 9780750664219 2004
Taylor and Francis The Professional's Guide to Mining the Internet: 4754 9780749436551 2001
Information Gathering and Research on the Net;
2nd Edition
Taylor and Francis Timeshare Resort Operations: A Guide to 17742 9780750679046 2006
Management Practice
Taylor and Francis Top Pay and Performance: International and 17782 9780750659192 2005
Strategic Approach
Taylor and Francis Total E-Mail Marketing 8773 9780750657549 2003
Taylor and Francis Total Operations Solutions 17777 9780750664653 2005
Taylor and Francis Total Organizational Excellence: Achieving World- 28175 9780750652711 2001
Class Performance
Taylor and Francis Total Performance Scorecard: Redefining 8787 9780750677141 2003
Management to Achieve Performance with
Integrity
Taylor and Francis Tourism Business Frontiers: Consumers; 17737 9780750663779 2006
Products and Industry
Taylor and Francis Tourism in Turbulent Times: Towards Safe 17752 9780080446660 2006
Experiences for Visitors
Taylor and Francis Tourism Management Dynamics: Trends; 17738 9780750663786 2006
Management and Tools
Taylor and Francis Tourism Marketing for Cities and Towns: Using 17750 9780750679459 2006
Branding and Events to Attract Tourists
Taylor and Francis Tourism; Security and Safety: From Theory to 17751 9780750678988 2006
Practice
Taylor and Francis Transform Your Business into e: Going Beyond 5686 9780124499829 2001
the Dot Com Disasters
Taylor and Francis Transforming HR: Creating Value Through 37177 9781856175463 2010
Taylor and Francis Travel and Tourism Public Relations: An 17743 9780750679114 2006
Introductory Guide for Hospitality Managers
Taylor and Francis Understanding Change; Fourth Edition 28247 9780750658782 2003
Taylor and Francis Understanding the Hospitality Consumer 8791 9780750652490 2002
Taylor and Francis Uniting North American Business: NAFTA Best 5078 9780877193845 2002
Practices
Taylor and Francis Value-based Human Resource Strategy: 8778 9780750657693 2003
Developing Your Consultancy Role
Taylor and Francis Wine and Society: The Social and Cultural 17739 9780750666350 2006
Context of a Drink
Taylor and Francis Wine Tourism Around the World: Development; 13557 9780750654661 2000
Management and Markets
Taylor and Francis Winning the Knowledge Game: Smarter Learning 8789 9780750658096 2003
for Business Excellence
Taylor and Francis Working in Teams; Fourth Edition 28248 9780750658140 2003
Taylor and Francis Working to Learn: Transforming Learning in the 5739 9780749436858 2002
Workplace
Taylor and Francis World Class Applications of Six Sigma: Real 17887 9780750664592 2006
World Examples of Success
Taylor and Francis Worldwide Destinations: The Geography of Travel 17784 9780750659970 2005
and Tourism; Fourth Edition
Taylor and Francis Writing Effectively; Fourth Edition 28249 9780750658836 2003
Technical Innovation 40 Principles Extended Edition: TRIZ Keys to 16084 9780964074057 2005
Center Technical Innovation; Volume 1
Technical Innovation And Suddenly the Inventor Appeared: TRIZ; the 16083 9780964074026 2004
Center Theory of Inventive Problem Solving
Technical Innovation The Innovation Algorithm: TRIZ; Systematic 9072 9780964074040 1999
Center Innovation and Technical Creativity
Technics How Work Gets Done: Business Process 38015 9781935504078 2010
Publications Management; Basics and Beyond
Technics The DAMA Dictionary of Data Management; 1st 40387 9780977140046 2008
Publications Edition 2008
Technics The DAMA Guide to The Data Management Body 40389 9781935504023 2010
Publications of Knowledge (DAMA-DMBOK Guide); First
Edition
Technology Building a Project-Driven Enterprise: How to 8717 9780966269710 2002
Perspectives Slash Waste and Boost Profits Through Lean
Project Management
Technology The Lean Design Guidebook: Everything Your 12106 9780966269727 2004
Perspectives Product Development Team Needs To Slash
Manufacturing Costs
Technology The Lean Product Development Guidebook: 19523 9780966269734 2007
Perspectives Everything your Design Team Needs to Improve
Efficiency and Slash Time-to-Market
TenStep; Inc. Lessons in People Management 11919 9781419608544 2005
TenStep; Inc. Lessons in Project Management 32087 9781590591277 2007
TenStep; Inc. LifecycleStep Project Lifecycle Process 11182 9780976314714 2003
TenStep; Inc. TenStep Project Management Process 11181 9780976314707 2004
TenStep; Inc. The Complete Book of Project-Related Terms and 12487 9780976314752 2005
Definitions: Mysteries Explained
The Business of The Business of Winning: A Manager's Guide to 2478 9781879618213 2001
Winning Building a Championship Team at Work
The Clemmer Group Pathways to Performance: A Guide to 10417 9780771573279 1995

Transforming Yourself; Your Team; and Your
Organization
The Clemmer Group The Leader's Digest: Timeless Principles for 10416 9780968467510 2003
Team and Organization Success
The Doubleday A Stake in the Outcome: Building a Culture of 27501 9780385505079 2003
Publishing Group Ownership for the Long-Term Success of Your
Business
The Doubleday Bang!: Getting Your Message Heard in a Noisy 27494 9780385508162 2003
Publishing Group World
The Doubleday Crowdsourcing: Why the Power of the Crowd Is 35677 9780307396204 2009
Publishing Group Driving the Future of Business
The Doubleday Cut to the Chase: And 99 Other Rules to Liberate 35678 9780385516204 2006
Publishing Group Yourself and Gain Back the Gift of Time
The Doubleday Guts!: Companies That Blow the Doors off 27503 9780385509619 2004
Publishing Group Business-as-Usual
The Doubleday If Harry Potter Ran General Electric: Leadership 27507 9780385517546 2006
Publishing Group Wisdom from the World of the Wizards
The Doubleday Shift: Inside Nissan's Historic Revival 27493 9780385512909 2005
Publishing Group
The Doubleday The Anatomy of Buzz: How to Create Word of 27498 9780385496674 2000
Publishing Group Mouth Marketing
The Doubleday The Art of War for Women: Sun Tzu's Ancient 27510 9780385518406 2007
Publishing Group Strategies and Wisdom for Winning at Work
The Doubleday The Cult of the Amateur: How Today's Internet Is 27511 9780385520805 2007
Publishing Group Killing Our Culture
The Doubleday The One to One B2B: Customer Development 27499 9780385494090 2001
Publishing Group Strategies for the Business-to-Business World
The Doubleday The One to One Manager: Real-World Lessons in 27512 9780385494083 2000
Publishing Group Customer Relationship Management
The Doubleday The Power of Intuition: How to Use Your Gut 27502 9780385502894 2003
Publishing Group Feelings to Make Better Decisions at Work
The Doubleday The Rules of Business: 55 Essential Ideas to Help 27506 9780385516310 2005
Publishing Group Smart People (and Organizations) Perform at
Their Best
The Doubleday The Six Fundamentals of Success: The Rules for 27504 9780385517249 2006
Publishing Group Getting It Right for Yourself and Your
Organization
The Doubleday The Strategy Paradox: Why Committing to 27509 9780385516228 2007
Publishing Group Success Leads to Failure (And What to Do About
It)
The Doubleday The Unwritten Laws of Business 27508 9780385521260 2007
Publishing Group
The Doubleday The Wealth of Knowledge: Intellectual Capital and 27496 9780385500715 2001
Publishing Group the Twenty-first Century Organization
The Doubleday Wal-Mart: The Bully Of Bentonville: How The High 27497 9780385513579 2006
Publishing Group Cost Of Everyday Low Prices Is Hurting America
The Doubleday Winning Decisions: Getting it Right the First Time 27500 9780385502252 2002
Publishing Group
The Doubleday Women Make The Best Salesmen 27505 9780385511629 2004
Publishing Group
The Haworth Cases in Sustainable Tourism: An Experiential 18569 9780789027658 2006

Hospitality Press Approach to Making Decisions
The Haworth Community Destination Management in 18568 9780789023872 2006

Hospitality Press Developing Economies
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The MIT Press The Innovator’s Way: Essential Practices for 47533 9780262014540 2010
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The MIT Press The Innovator's Hypothesis: How Cheap 73671 9780262028363 2014
Experiments Are Worth More Than Good Ideas
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Challenges for a Networked World
The MIT Press The Internet Upheaval 2023 9780262220637 2000
The MIT Press The Laws of Simplicity 18546 9780262134729 2006
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The National Insuring to Value: Meeting a Critical Need 18558 9780872187290 2007
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The National Service First! 14241 9780872183780 1999
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The Rough Notes Getting Organized for Sales Success 15646 9780942326659 1987
Company; Inc.
The Sawyer When Stuff Happens: A Practical Guide to Solving 3042 9780970030405 2001
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Thin Book The Thin Book of 360 Feedback: A Manager's 17384 9780966537321 2000
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Thin Book The Thin Book of Appreciative Inquiry; 2nd Edition 17383 9780966537314 1996
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Thin Book The Thin Book of SOAR: Building Strengths- 31738 9780982206805 2009
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Book01: Profitable Training by Optimizing Your
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Book04: Career Transition Training and Services
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Book10: Making Training Stick: Transforming
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THINKaha #Th!nktweet: Bite-Sized Lessons for a Fast Paced 37857 9781607730446 2009
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Digitally: Bringing In-Person Social Skills to the
Digital World
THINKaha Ted Rubin on ROR #RonR: 140 Aha Moments 63195 9781616991326 2014
Exploring Return on Relationship
Thomas B. Dowd Ill From Fear to Success: A Practical Public- 62821 9781938883040 2012
speaking Guide
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Growing from a Cynic to a Professional in the
Corporate World
Thomas B. Dowd Ill Time Management Manifesto: Expert Strategies 75074 9781503017474 2014
to Create an Effective Work/Life Balance
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Others Feel Like a Million Bucks
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from Aesop's Ancient Fables
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Thomas Nelson Becoming A Person of Influence: How to 37665 9780785288398 1997

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Extraordinary Results
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Business-as-Usual
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Thomas Nelson Climbing The Ladder In Stilettos: 10 Strategies for 37669 9780849901867 2006
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Catastrophic Failures Of Leadership
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Thomas Nelson Duct Tape Marketing: The World's Most Practical 37673 9780785221005 2006
Small Business Marketing Guide
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Most Effective People Do Differently
Thomas Nelson Failing Forward: Turning Mistakes into Stepping 37674 9780785274308 2000
Stones for Success
Thomas Nelson Find Your Strongest Life: What The Happiest And 37675 9781400202362 2009
Most Successful Women Do Differently
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Tactics for Making Your Business a Success
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Team’s Passion; Creativity; and Productivity
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Business Tips from a Former Mob Boss
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Changing
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Values; Feelings; and Intuition
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in Your Customer's Brain
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from Stability to Success; from Success to
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will Help You See it and Seize it
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and Thrive at Work
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to Know
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Professional Needs to Know
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Assessment from the Leader of the Strengths
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Thomas Nelson Talent Is Never Enough: Discover the Choices 37720 9780785214038 2007
That Will Take You Beyond Your Talent
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Becoming the Kind of Person Every Team Wants
Thomas Nelson The 17 Indisputable Laws of Teamwork: Embrace 37714 9780785274346 2001
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More Money Faster in the World of Professional
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Eight National Champions
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Those around You
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by Knowing How the Sexes Shop
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Thorogood 501 Questions and Answers for Company 14751 9781854183408 2005
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Thorogood Applying the Employment Act 2002: Crucial 12029 9781854182531 2003
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Thorogood A-Z Employment Practice; 6th Edition 46600 9781854187703 2011
Thorogood A-Z of Employment Practice 11383 9781854183002 2004
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Thorogood Inspiring Leadership: Learning from Great 9368 9781854182616 2002

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Thorogood Managing People for the First Time: Gaining 12679 9781854183323 2006
Commitment and Improving Performance
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Thorogood Mastering Leadership; Second Edition 12681 9781854183088 2006
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Introduction to the Skills of Developing and
Defending Your Company's Revenue; Second
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Thorogood Mastering Personal and Interpersonal Skills: Key 28980 9781854180681 1999
Techniques for Effective Decision-Making and
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Thorogood Me-Time: Life-Coach Yourself to Success 28977 9781854186072 2008
Thorogood Negotiate to Succeed 12058 9781854181534 2001
Thorogood Out of the Box Marketing: How to Build a Super- 12675 9781854183125 2005
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Dimension
Thorogood Public Affairs Techniques for Business; 2nd 46601 9781854187697 2011
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Employment
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and Implement a Strategic Account Plan; Second
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Thorogood The A to Z of Employment Practice; Second 12684 9781854183279 2006

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Thorogood The A-Z of Health and Safety 12689 9781854183873 2006
Thorogood The Best of John Adair on Leadership and 28978 9781854186089 2008
Management
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Thorogood The Company Director’s Desktop Guide; 3rd 12690 9781854183170 2006
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Thorogood The Concise Adair on Communication and 9372 9781854182289 2003

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Thorogood The Concise Adair on Creativity and Innovation 9373 9781854182739 2004
Thorogood The Concise Adair on Leadership 9374 9781854182180 2003
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Motivation
Thorogood The Concise Time Management and Personal 9376 9781854182234 2003
Development
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Leadership
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Thorogood The Manager's Guide to Competitive Marketing 11386 9781854183705 2005

Strategies; Third Edition
Thorogood The Marketing Strategy Desktop Guide 12060 9781854181343 2000
Thorogood The Marketing Strategy Desktop Guide; Second 29203 9781854184900 2007
Edition
Thorogood The People Management Clinic: Answers to Your 18357 9781854183910 2006
Most Frequently Asked Questions
Thorogood The PR Practitioner's Desktop Guide 9378 9781854182609 2001
Thorogood The Seven Steps of Effective Executive Coaching 14754 9781854183330 2006
Thorogood The Shorter MBA: A Practical Approach to the 46596 9781854187666 2011
Key Business Skills; Second Edition
Thorogood The Thorogood Guide to Everything You Need for 46593 9781854187512 2011
an NVQ in Management; 2nd Edition
Thorogood The Training Manager's Desktop Guide 9379 9781854182753 2001
Thorogood The World's Business Cultures and How to 28976 9781854183699 2007
Unlock Them
Thorogood The World's Business Cultures and How to 46597 9781854186850 2010
Unlock Them; 2nd Edition
Thorogood Trade Secrets of Using E-Learning in Training: 14738 9781854183262 2005

How Best to Plan; Design and Implement E-
Learning Training Programmes
Thorogood Transforming HR: How to Get Shared Services; 11394 9781854183613 2005
Outsourcing and Business Partnering to Deliver
What You Want
Thorogood Websites and the Law: Protect Your Position 11395 9781854183316 2005
Thorogood Websites and the Law: Protect Your Position; 2nd 46599 9781854187680 2011
Edition
Thorogood Win New Business: A Desktop Guide 12059 9781854182906 2002
Thorogood Working for Yourself: Running a Business; 49984 9781854187970 2012

Starting a Company or Being Self-Employed
Tony Alessandra Becoming More Persuasive 13660 9781933631134 2005
Tony Alessandra Charisma 16856 UnAssigned 2006
Tony Alessandra Charisma: Seven Keys to Developing the 20434 9780446520492 1998
Magnetism that Leads to Success
Tony Alessandra Coaching; Second Edition 33078 9781906612139 2006
Tony Alessandra Collaborative Selling: How to Gain the 12097 9780962516153 1993
Competitive Advantage in Sales
Tony Alessandra Conducting Powerful Meetings 13664 9781933631165 2005
Tony Alessandra Critical Thinking 29358 9781848923102 2008
Tony Alessandra Cross-Selling 16598 UnAssigned 2006
Tony Alessandra Customer-Driven Service 14201 9781933631363 2006
Tony Alessandra DISC for Leaders 38027 UnAssigned 2011
Tony Alessandra DISC for Sales People 38028 UnAssigned 2011

Tony Alessandra Effective Delegation; 2nd Edition 33080 9781906612207 2006
Tony Alessandra Emotional Intelligence; 2nd Edition 33079 9781906612214 2006
Tony Alessandra Expanding Your Vision and Ideas 13665 9781933631127 2005
Tony Alessandra Flexibility Workbook 14202 9781933631370 2006
Tony Alessandra Goal Setting Strategies 14203 9781933631394 2006
Tony Alessandra Interpersonal Communication: Questioning; 13662 9781933631141 2005

Listening; and Feedback Skills
Tony Alessandra Is Technology Interfering with Your Ability to 28638 UnAssigned 2008
Communicate?
Tony Alessandra Leadership Quality #1: A Leader has a Mission 18493 UnAssigned 2003
that Matters: The Secret of Building Charisma
Tony Alessandra Leadership Quality #10: A Leader is a Team 18499 UnAssigned 2003
Builder: Maximizing People Potential
Tony Alessandra Leadership Quality #11: A Leader is Courageous: 18501 UnAssigned 2003
Strengthening Resolve
Tony Alessandra Leadership Quality #12: A Leader is Committed: 18500 UnAssigned 2003
The Glue to Success
Tony Alessandra Leadership Quality #2: A Leader is a Big Thinker: 18495 UnAssigned 2003
The Magnet That Attracts Others
Tony Alessandra Leadership Quality #3: A Leader Has High Ethics: 18494 UnAssigned 2003
Building Trust With Your Followers
Tony Alessandra Leadership Quality #4: A Leader is a Change 18496 UnAssigned 2003
Master: Creating the Future
Tony Alessandra Leadership Quality #5: A Leader is Sensitive: 18502 UnAssigned 2003
Inspiring Loyalty
Tony Alessandra Leadership Quality #6: A Leader is a Risk Taker: 18498 UnAssigned 2003
Expanding the Possible
Tony Alessandra Leadership Quality #7: A Leader is a Decision 18497 UnAssigned 2003
Maker: Releasing Potential
Tony Alessandra Leadership Quality #8: A Leader Uses Power 18503 UnAssigned 2003
Wisely: Mastering Influence
Tony Alessandra Leadership Quality #9: A Leader Communicates 18492 UnAssigned 2003
Effectively: Forging Productive Relationships
Tony Alessandra Listening Attentively 13663 9781933631349 2005
Tony Alessandra Marketing Skills 29361 UnAssigned 2007
Tony Alessandra Maximizing Your Adaptability 13661 9781933631110 2005
Tony Alessandra Negotiating Skills 25036 UnAssigned 2004
Tony Alessandra Non-Manipulative Selling; Second Edition 12098 9780671764487 1987
Tony Alessandra Non-Verbal Communication: Body Language and 13669 9781933631172 2005
Vocal Intonation
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Every Encounter into a Mutual Win
Tony Alessandra Performance Counts and Accountability Pays: 11939 9780970699206 2001
Holding Learners Accountable in a Business
Setting
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Work
Tony Alessandra Presentation Skills 13668 9781933631189 2005
Tony Alessandra Presentation Skills 25037 UnAssigned 2004
Tony Alessandra Reach Out to Your Customers: 10 Tips for 24923 9781933631592 2006
Creating an Effective eNewsletter
Tony Alessandra Resolving Conflict 13666 9781933631158 2005
Tony Alessandra Risk Management 25038 UnAssigned 2007
Tony Alessandra Sales Effectiveness 25039 UnAssigned 2004
Tony Alessandra Self Confidence Tips You Can Practice Today! 28636 UnAssigned 2008
Tony Alessandra Selling by Objectives 12101 9780962516122 1998

Tony Alessandra Sending Out Your Best Silent Message 13671 9781933631103 2005
Tony Alessandra Speaking with Authority 13672 9781933631097 2005
Tony Alessandra Street Smarts: Welcome to the Real World 14918 UnAssigned 2006
Tony Alessandra Telephone Skills 13670 9781933631035 2006
Tony Alessandra The Art of Asking Questions 14914 UnAssigned 2006
Tony Alessandra The Art of Communicating at Work: Making Sure 14911 UnAssigned 2006
with Feedback
Tony Alessandra The Business of Selling: How to Be Your Own 12102 9780962516139 1998
Sales Manager
Tony Alessandra The Platinum Rule 12100 9780446673433 1996
Tony Alessandra The Platinum Rule...for Sales Mastery 14927 UnAssigned 2005
Tony Alessandra The Power of Listening: eWorkbook: How to 13667 9781933631240 2005
Communicate Effectively with Anyone
Tony Alessandra Using Space and Time to Your Advantage 13674 9781933631356 2005
Tony Alessandra Versatility 14205 9781933631387 2006
Tony Alessandra What Can You Do To Become More Assertive? 28637 UnAssigned 2008
Tony Alessandra Where And When Should You Assert Yourself? 28639 UnAssigned 2008
Tony Alessandra Why Self Confidence Is So Important 28640 UnAssigned 2008
Tony Alessandra Writing Skills for Business 13673 9781933631196 2005
Top Floor Publishing Poor Richard's Web Site; Second Edition 1807 9780966103205 2000
Tower Hill Press/IPD Teams at Work: 7 Keys To Success; Second 5117 9780941668040 1997
Edition
Trainers Publishing Double the Love: 11 Secrets for Cultivating Highly 78658 9781939247049 2014
House Accountable and Engaged Teams
Trainers Publishing The Change Intelligence Factor: Mastering the 78659 9781939247025 2013
House Promise of EXTRA-ORDINARY
Tremendous Life All You Have Is Now: How Your Approach to the 73153 9781936354351 2013
Books World Determines Your Destiny
Tremendous Life Art of Persuasion 73169 9780768413007 2011

Books
Tremendous Life Climbing the Ladder of Success: Without 73170 9781936354412 2013
Books Stepping on Your Values
Tremendous Life Great Leaders Wanted: Become the Leader You 73171 9781936354283 2012
Books Want to Be—and Your Company; Business; and
Community Need You to Be
Tremendous Life It's About TIME: How to Get Twice as Much Done 73172 9781936354436 2014
Books in Half the Time and Enjoy Balance and Peace of
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Tremendous Life Leaders Without Borders: 9 Essentials For 73173 9781933715995 2010
Books Everyday Leaders
Tremendous Life Megatudes: Twelve Critical Attitudes That Will 73174 9781936354368 2013
Books Shape Your Future
Tremendous Life Sit. Stay. Succeed! Management Lessons from 73175 9781936354306 2012
Books Man’s Best Friend
Tremendous Life True Blue Leadership: Top 10 Tricks from the 73176 9781936354184 2011
Books Chief Motivational Hound
TSO; Ltd Directing Successful Projects with PRINCE2; 41540 9780113310609 2009
2009 Edition Manual
TSO; Ltd Management of Portfolios 42514 9780113312948 2011
TSO; Ltd Management of Risk: Guidance for Practitioners 41543 9780113312740 2010
TSO; Ltd Management of Value 42515 9780113312764 2010
TSO; Ltd Managing Successful Programmes 43512 9780113313273 2011
TSO; Ltd Managing Successful Projects with PRINCE2; 41539 9780113310593 2009
2009 Edition Manual
TSO; Ltd Portfolio; Programme and Project Offices: P3O 41542 9780113311248 2008
Turner Annoying: The Science of What Bugs Us 41639 9780470638699 2011
Turner Cornered: The New Monopoly Capitalism and the 44997 9780470186381 2010
Economics of Destruction
Turner Ethics for Everyone: How to Increase Your Moral 6703 9780471435952 2002
Intelligence
Turner The Truth Advantage: The 7 Keys to a Happy and 45164 9781118025154 2012
Fulfilling Life
Vanguard I'd Rather Be in Charge: A Legendary Business 45306 9781593156824 2012

Leader's Roadmap for Achieving Pride; Power;
and Joy at Work
Vanguard Pendulum: How Past Generations Shape Our 49936 9781593157067 2012
Present and Predict Our Future
Vanguard The Steve Jobs Way: iLeadership for a New 41983 9781593156398 2011
Generation
Vanguard Think: Straight Talk for Women to Stay Smart in a 43109 9781593156596 2011
Dumbed-Down World
Walk the Talk 180 Ways To Build Employee Engagement: How 40329 9781935537922 2010
to Maximize Your Team’s Commitment; Effort;
and Loyalty
Walk the Talk 180 Ways to Ensure Your Success...and the 40328 9781935537939 2010
Success of Your Organization
Walk the Talk 180 Ways to Live Your Life Like It Matters 42809 9781935537991 2011
Walk the Talk Leadership Courage: Leadership Strategies for 35483 9781885228604 2004
Individual and Organizational Success
Walk the Talk Listen Up; Leader!: Pay Attention; Improve; and 35480 9781885228376 2010
Guide; Second Edition
Walk the Talk The Manager's Communication Handbook: A 35481 9781885228536 2003
Practical Guide to Build Understanding; Support;
and Acceptance
Waterside Sustained Innovation: Converging Business and 21044 9780978817503 2007
Productions; Inc. Technology to Achieve Enduring Performance
Waterside The Carey Formula: Your Ideas Are Worth 21049 9780977805204 2006
Productions; Inc. Millions
Weinstein Grow Your Value: Living and Working to Your Full 99339 9781602862685 2015
Potential
Weinstein Knowing Your Value: Women; Money; and 41979 9781602861343 2010
Getting What You're Worth
Westview Press Contemporary Issues in Leadership; Seventh 45314 9780813345574 2012
edition
Westview Press Contemporary Issues in Leadership; Sixth Edition 22624 9780813343310 2006
Westview Press Kitchen Table Entrepreneurs: How Eleven 37121 9780813342238 2004
Women Escaped Poverty and Became Their Own
Bosses
Westview Press Sun-tzu: The Art of War 18682 9780813319513 1994
Westview Press Understanding Nonprofit Organizations: 96432 9780813349619 2016

Governance; Leadership; and Management; Third
Edition
Wharton Digital Baby Bust: New Choices for Men and Women in 99342 9781613630341 2013
Press Work and Family
Wharton Digital Brilliant Mistakes: Finding Success on the Far 47595 9781613630129 2011
Press Side of Failure
Wharton Digital Conversations on Leadership: 6 Leaders on What 99345 UnAssigned 2015

Press Drives Excellence
Wharton Digital Conversations on Success: 6 Thought Leaders 99348 UnAssigned 2015

Press Redefine What It Means to Succeed
Wharton Digital Customer Centricity: Focus on the Right 47593 9781613630167 2012
Press Customers for Strategic Advantage; Second
Edition
Wharton Digital Financial Literacy for Managers: Finance and 47594 9781613630181 2012
Press Accounting for Better Decision-Making
Wharton Digital Global Brand Power: Leveraging Branding for 53184 9781613630266 2013
Press Long-Term Growth
Wharton Digital Innovation Prowess: Leadership Strategies for 54341 9781613630280 2013
Press Accelerating Growth
Wharton Digital Leading Successful Change: 8 Keys to Making 53183 9781613630198 2013
Press Change Work
Wharton Digital The Customer of Tomorrow: Strategies for 99347 UnAssigned 2015
Press Keeping Pace with Rapidly Changing Behaviors;
Technologies; and Expectations
Wharton Digital The Engaged Leader: A Strategy for Your Digital 99343 9781613630549 2015
Press Transformation
Wharton Digital The Leader's Checklist; Expanded Edition: 15 47591 9781613630051 2011
Press Mission-Critical Principles
Wharton Digital The Road to Cuba: The Opportunities and Risks 99346 UnAssigned 2015
Press for US Business
Wharton Digital Under Pressure: Managing Stress and 99344 UnAssigned 2015
Press Engagement on the Job
Wharton Digital Why Good People Can't Get Jobs: The Skills Gap 47592 9781613630143 2012
Press and What Companies Can Do About It
Wordware Managing Virtual Teams: Getting the Most from 18222 9781598220285 2007
Publishing Wikis; Blogs; and other Collaborative Tools
World Scientific Achieving Sustainable Communities In A Global 13483 9789812388094 2004

Publishing Co Economy: Alternative Private Strategies And
Public Policies
World Scientific Corporate Cultures and Global Brands 13477 9789812388568 2004
Publishing Co
World Scientific Governing and Managing Knowledge in Asia 13478 9789812561930 2005
Publishing Co
World Scientific Insights for Managers from Confucius to Gandhi 49917 9789814365086 2012
Publishing Co
World Scientific Knowing China 13476 9789812386793 2004

Publishing Co
World Scientific Leading in High Growth Asia: Managing 11323 9789812388698 2004
Publishing Co Relationships for Teamwork and Change
World Scientific The Changing Face of Innovation: Is It Shifting to 49915 9789814291583 2012
Publishing Co Asia?
World Scientific Valuing People to Create Value: An Innovative 49914 9789814365062 2012
Publishing Co Approach to Leveraging Motivation at Work
World Scientific World-Class Leadership: Leading Yourself; Your 49916 9789814360715 2012
Publishing Co Team; The World and Society
World Trade Press A Basic Guide to Exporting; 3rd Edition 5512 9781885073839 2000
World Trade Press A Short Course in International Business Culture 5514 9781885073549 2000
World Trade Press A Short Course in International Business Culture: 31795 9781607800002 2009
Building Your International Business Through
Cultural Awareness; 3rd Edition
World Trade Press A Short Course in International Business Ethics: 5515 9781885073631 2003
Combining Ethics and Profits in Global Business
World Trade Press A Short Course in International Business Ethics: 31796 9781607800019 2009
Combining Ethics and Profits in Global Business;
3rd Edition
World Trade Press A Short Course in International Business Plans: 5516 9781885073624 2003
Charting a Strategy for Success in Global
Commerce
World Trade Press A Short Course in International Business Plans: 31797 9781607800026 2009
Charting a Strategy for Success in Global
Commerce; 3rd Edition
World Trade Press A Short Course in International Contracts: 5517 9781885073655 2003
Drafting the International Sales Contract: For
Attorneys and Non-Attorneys; 2nd Edition
World Trade Press A Short Course in International Economics: 5518 9781885073532 2000
Understanding the Dynamics of the International
Marketplace
World Trade Press A Short Course in International Economics: 31799 9781885073532 2009
Understanding the Dynamics of the International
Marketplace; 3rd Edition
World Trade Press A Short Course in International Intellectual 5519 9781885073563 2002
Property Rights: Protecting Your Brands; Marks;
Copyrights; Patents; Designs; and Related Rights
Worldwide
World Trade Press A Short Course in International Joint Ventures: 5520 9781885073617 2002
Negotiating; Forming and Operating the
International Joint Venture
World Trade Press A Short Course in International Marketing 5522 9781885073600 2002
Blunders: Mistakes Made by Companies that
Should Have Known Better
World Trade Press A Short Course in International Marketing 31800 9781607800088 2009
Blunders: Mistakes Made by Companies that
Should Have Known Better; 3rd Edition
World Trade Press A Short Course in International Marketing: 5521 9781885073525 1999
Approaching and Penetrating the Global
Marketplace
World Trade Press A Short Course in International Payments; 5524 9781885073648 2003
Second Edition
World Trade Press A Short Course in International Trade 5525 9781885073594 2002
Documentation: The Documents of Exporting;
Importing; Shipping and Banking
World Trade Press A Short Course in Negotiating: Planning and 5523 9781885073518 1999
Conducting International Commercial
Negotiations
World Trade Press Dictionary of International Trade; 5th Edition 5511 9781885073907 2002
World Trade Press Services: The Export of the 21st Century: A 5513 9781885073419 1997
Guidebook for U.S. Service Exporters
World Trade Press Short Course in International Contracts: Drafting 31798 9781607800033 2009
the International Sales Contract for Attorneys and
Non-attorneys; 3rd Edition
Write It Well Develop and Deliver Effective Presentations: A 62253 UnAssigned 2014
10-Step Process to Plan; Practice; and Rehearse
a Presentation on Any Business Topic
Write It Well Effective Email: Concise; Clear Writing to 54126 UnAssigned 2013
Advance Your Business Needs
Write It Well Effective Email: Concise; Clear Writing to 62252 UnAssigned 2014
Advance Your Business Needs (2014 Edition)
Write It Well E-mail: A Write It Well Guide 12279 9780963745583 2005
Write It Well E-Mail: A Write it Well Guide: How to Write and 25314 9780963745590 2008
Manage E-Mail in the Workplace
Write It Well Essential Grammar: A Write It Well Guide 41552 9780982447123 2011
Write It Well Grammar for Grownups: A Self-Paced Training 12282 9780963745576 2003
Program
Write It Well How to Write Reports and Proposals: A Self- 12281 9780963745552 1998
Paced Training Program
Write It Well Professional Writing Skills: A Self-Paced Training 12280 9780963745545 2003
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Write It Well Professional Writing Skills: A Write It Well Guide 34349 9780982447116 2010
Write It Well Professional Writing Skills: Five Simple Steps to 62386 UnAssigned 2014
Write Anything to Anyone
Write It Well Reports; Proposals; and Procedures: A Write It 54125 UnAssigned 2013
Well Guide
Write It Well Reports; Proposals; and Procedures: A Write It 62254 UnAssigned 2014
Well Guide (2014 Edition)
Write It Well Writing Performance Documentation: A Self- 12283 9780963745538 1994

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Write It Well Writing Performance Reviews: A Write It Well 31574 9780982447109 2009
Guide
Write It Well Writing Performance Reviews: A Write It Well 45730 9780982447109 2012
Guide; Third Edition; Revised 2012
WriteSpark Press Copywriting That Sells High Tech: The Definitive 17381 9780976639602 2006
Guide to Writing Powerful Promotional Materials
for Technology Products; Services; and
Companies
Site Published Description
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7/25/2008 Whether you work for a company doing business in India or
are an entrepreneur looking to export your goods and
services; this guide offers proven tips; tools; and techniques
that will help you navigate all aspects of this complex market.
8/11/2009 Providing up-to-date facts on the politics of the region and
U.S.-Latin American relations; this book shows you how to
determine market risk; select reliable Latin American partners;
and use export-trading companies to grow your business
11/6/2006 Featuring six core "do questions" to ask your buyers; this book
teaches you how to strengthen your questioning skills during
the sales process in order to get more sales.
3/3/2010 Complete with situational advice and case studies taken
straight from the trenches; this simple and straightforward
guide offers managers a team-focused approach to
neutralizing a not-so-pleasant or –productive working
4/30/2008 Based on the Buddhist practice of the Eightfold Path; this
guide is filled with practical exercises and examples from real-
life companies and provides you with a hands-on set of tools
to re-awaken yourself; your employees; and your organization.
1/5/2009 Featuring not only definitions; but also sample sentences and
similar terms for each entry; as well as lists of acronyms and
common business concepts; this easy to use; easy to
understand guide will have you speaking the language of the
8/28/2008 Connecting the dots between the economy and everyday
business decisions including staffing; inventory; capital
expenditures; financial structure; and investments; this book
shows how you can profit and protect your business during
11/20/2006 Featuring sample cold calling scripts and sales dialogues to
help hone and sharpen closing skills; this book provides
salespeople with innovative techniques that make the old
closing tricks seem obsolete.
10/30/2006 Featuring field-tested techniques for reaching decision-
makers; making appointments; and making your pitch; this
book offers invaluable advice on how to increase the number
of calls you can make; improve your closing ratio; and beat
11/22/2006 Providing simple; honest answers on what it really takes to
achieve success in today's corporate world; this book features
fifty senior-level executives disclosing the candid realities of
reaching the executive suite.
12/11/2006 Illuminating how "I-centric" work environments cause
unhealthy thinking to form and doom companies to failure; this
book shows how to create healthy work environments and
become a "WE-centric" company that achieves extraordinary
8/28/2008 Showing companies how to awaken the "spirit to serve" in
every employee; this guide provides fresh ways to infuse your
organization with the passion that customers will connect to.
7/26/2007 Authored by renowned sales guru Stephan Schiffman; this
essential guide delivers dependable strategies to help you
understand when and how to use e-mail to communicate with
a client or prospect.
1/16/2009 Showing you how to manage resources and successfully run
anything; this book goes beyond delegation and supervision to
deliver all of the principles; practices; strategies; and tactics
that you absolutely must know to execute results.
12/3/2008 With firsthand advice from training experts and human
resources managers; this essential guide offers the strategies
you need to document; write; and deliver a less-than-
satisfactory performance evaluation.
7/7/2008 With key terms; important concepts; and clear explanations
and examples of all you need to know; this guide helps you to
understand the basics of finance so that you can make
informed financial decisions.
1/29/2009 With profiles of 100 of the world's leading green companies;
this practical guide offers readers a model portfolio for
investing in clean; sustainable products to help you be socially
responsible and make money.
4/23/2009 Helping you identify the diverse fields at the forefront of eco-
friendly policies and practices; this comprehensive guide
offers helpful information so that you can investigate; train for;
and land one of these jobs or start a green business of your
3/21/2006 Explaining how to manage the unique challenges and
responsibilities of middle management; this one-of-a-kind
work redefines the role of middle manager and gets you
results; even in the most high-pressure work situations.
5/17/2007 Filled with tips and insights that can be applied at every stage
of marketing—from product development to one-to-one
selling; this strategic book shows you how to identify and push
the hot buttons that will prompt consumers to purchase your
8/29/2008 Unlike other volumes on business creativity; this practical
book shows you how to identify real consumer needs-and
then make money from the products and services that fill
those needs.
5/27/2009 Presenting all you need to get excited; get noticed; and get
ahead-once and for all; this book details an easy-to-master
program that shows you how to reengage with your work and
approach your career with new levels of energy and
1/16/2009 Taking you on an amazing journey through eight emerging
technologies transforming our world; this non-technical guide
reveals fifty key strategies for managers and organizations to
get ahead of these developments by jumping the curve.
8/26/2008 Revealing a three-step method to creating brands that beat
other brands time and again; this book explains how these
principles can be adapted to any situation where it is in your
best interest to manage the choices of others.
11/29/2006 Providing practical prescriptions for preventing and curing
malpractices that damage morale; thwart productivity; and
destroy companies; this book shows how leaders and
employees can work together to restore value to their
4/17/2006 From sneaky slackers to resident office tormentors; this handy
guide cuts to the chase; helping you identify and deal with
specific personality types; such as the know-it-all; the social
butterfly; the manipulator; and more.
3/10/2010 Providing ideas and strategies for making you the manager
you want to be; this guide offers three unique tools to give you
insight into how to manage older workers to achieve amazing
results and create a high-performing organization.
6/13/2007 Learn how to implement a winning selling philosophy based
on taking calculated risks and stirring things up within existing
accounts with this sure-fire strategic toolguide.
4/18/2007 Perfect for the sophisticated palate with a tight budget; this
informative guide teaches you how; why; and which
inexpensive wines can be as good; if not better; than their
pricier counterparts and briefs you on all the secrets of
11/6/2006 Filled with resources; checklists; and step-by-step instructions
that readers can easily follow and apply; this revolutionary
book will help to get you on the inside track to the top experts;
the highest quality services; and the least-expensive products.
12/3/2008 Teaching readers how to make the most of the office dating
pool; this book offers specific dos and don'ts on what to look
for in a potential paramour; how to handle the romance day to
day; and how to protect a career if the relationship goes sour.
11/29/2006 Featuring concise sections on how to write the evaluation;
handle tricky legal issues; and verbally discuss the evaluation;
this book includes a cross-referenced directory of thousands
of words and phrases appropriate for any type of written
11/1/2006 Chock full of 150+ sample performance appraisals for all job
types; this comprehensive guide gives you everything you
need to write appropriate evaluations; from documenting and
rewarding stellar performance to laying groundwork for
1/16/2009 In today's business world; education; intelligence; and hard
work alone won't deliver a win. This guide gives you the tools
needed to seal the deal and outlines the process of
influencing others and; most importantly; how to apply it.
10/9/2007 Using practical exercises and assessments; this innovative
guide shows you how to align knowledge worker's talents with
strategic business goals to keep workers motivated and
productive.
8/11/2009 Filled with easy-to-use strategies; checklists; tables; and
guides; this book provides the marketing and sales skills you
need to survive—and flourish—one sale at a time.
12/1/2006 Filled with easy-to-use strategies; this how-to book eases the
difficulty of selling professional services to prospective clients.
11/26/2008 Based on extensive research with cultural experts and

resources; this guide provides a lens through which you can
recognize and leverage the sea of change occurring in your
city; community; and the marketplace at large.
11/26/2008 Promising to make your presentations sharper and more
effective; this book teaches you how to get and keep your
audience's attention so you will be ready to tackle the
toughest boardrooms and conference halls.
3/16/2006 Filled with highly effective techniques that will help you
improve your communication skills; this book is an ideal
resource guaranteed to be an asset in any sales situation.
2/26/2010 Authored by acclaimed sales guru Stephan Schiffman; this
book presents his winning formula so you can discover the
right words and the right approach to sell like the best.
9/16/2008 Containing all the tactics you need to get appointments with
impossible-to-reach top decision-makers; this insightful guide
offers innovative new ideas and street-smart tactics for
reaching the very top person in any organization.
2/26/2010 Featuring the advice of Stephan Schiffman; American's top
corporate sales trainer; this book shows enterprising
salespeople how to gain prospects; sign new clients; and
close deals - even in these challenging economic times.
9/3/2008 With week-by-week charts; and straightforward information;
this book will enable you to decode the company's culture;
discern what your priorities should be; and survive and thrive
in your first twelve weeks-no matter what industry you're in.
4/20/2009 Bringing you insider advice about salary negotiation from top
business leaders; this book tells you how to ask the right
questions and how to close a job offer at the right moment for
the best salary and benefits you deserve.
10/27/2006 Chock-full of expert insider advice to put you at the top of the
sales game; this valuable guide shows you how to beat out
your competition and become number one in the field—
starting now!
4/23/2009 With insider information you need to beat the competition; this
guide provides tried-and-true techniques that will help you
drive your sales pitches up a notch and get results
immediately.
4/2/2014 Filled with insight; commentary; and examples from
companies that are best in class at execution; this guide
promotes savvy strategic principles from Sun Tzu such as
sharing rewards; coordinating resources; and choosing your
3/5/2013 By exploring the basic components of the business classic
The Art of War; this guide to personal development and
success shows you how to unleash your full potential; triumph
over adversity; and achieve long-term goals.
4/13/2012 Breaking down Sun Tzu's lessons to help you move from
manager to leader and vanquish your competition; this
updated classic offers new examples drawn from companies
ranging from Amazon to Toyota to Google; putting Sun Tzu at
10/31/2006 Organized around 50 rules for strategic thinking; this book
translates the strategic wisdom of Sun Tzu into powerful 10-
minute lessons to enhance your business and personal
success.
8/28/2008 Based on a ten-year study of best practices among Talent
Leaders in various organizational settings; this book identifies
the concepts; skills; and tools any manager and organization
can use to boost their Talent IQ and build a culture of
2/26/2010 Designed to help you add to your personal sales efficiency;
this valuable guide identifies the most common and
troublesome mistakes and offers advice and tangible ideas
about getting prospects and making the sale that you can put
11/9/2006 Are you losing sales you should have made? This clear;
concise; easy-to-use handbook shows you how to identify and
correct these costly errors--from really listening to potential
clients to failing to stay in touch after a sale.
2/5/2009 Your blueprint for achievement in the fastest-paced; most
dynamic profession in business; this book reveals the traits
that will help you demonstrate the poise; professionalism; and
accountability that is required of today’s successful
2/4/2009 Providing a plan to overcome procrastinators' syndrome once
and for all; this quick and handy guide offers sixty practical
tips that will help get you get motivated; get organized; and
get going-starting now.
10/30/2006 Helping you to get motivated and organized; this simple;
effective; hands-on guide offers tips to keep your energy level
high and your frustration level low so that you can dismantle
obstacles that are barriers to productivity.
7/9/2009 Using sample scenarios; workplace quizzes; and actual
examples from the author’s nationally syndicated show; this
handy guide shows you how to turn your office from a
nightmare into an efficient and civil place that you can enjoy
3/30/2006 Presenting the best practices of today's top managers; this
useful guide will help employees evaluate their performance;
outline a plan of action with clear goals for improvement; and
hold employees accountable to what they say they'll deliver.
12/9/2008 Helping you to streamline your business for greatest
efficiency; effectiveness; and profitability; this guide shows
you how to evaluate your cost and management systems so
you can clear away complexity to conquer your competition.
2/19/2009 Using sample scenarios; workplace quizzes; and real-life
examples; this book will show you how to create a harmonious
workplace and how to turn disgruntled workers into
productive; committed employees.
8/29/2008 Just as your DNA may determine your destiny; a company's
organizational DNA may determine its destiny. This guide
identifies seven vital leadership practices that will help you
understand how to shape your company's genetic code for
12/29/2008 Helping you be a more effective manager and get the most
out of your employees; this practical handbook will show you
how you can take your workplace from unstable and
unproductive to harmonious and high functioning in no time.
6/12/2007 With constant “keep positive” reminders and practical
applications throughout; this guide will show you how to use
two of your most valuable assets—time and energy—to create
an extraordinarily dynamic and profitable selling career.
2/4/2009 Whether you are just starting out or have been in business for
years; this guide takes you through all the important HR steps;
from finding the right people to getting them in the door and on
the job.
9/20/2007 Whether you’re a first-time manager or a seasoned
professional; this guide arms you with all you need to create a
winning team; including straightforward advice on hiring and
firing; leadership; delegation; and effective feedback.
2/9/2009 Packed with practical tools for creating a focused presentation
that holds the audience's attention; this guide will help you
gain confidence as you build the skills you need to deliver a
crowd-pleasing performance every time.
8/28/2008 Drawing on the author’s vast experience as a seasoned
saltwater fisherman to show you how to land a fish-or sale-
through the eyes of an angler; this book offers handy sales
tips; useful checklists and lighthearted graphics to guide you
4/20/2009 With practical and easy-to-implement tips; as well as real-life
examples; this indispensable guide will help you identify and
attract the most talented employees; retain them; and make
sure they’re happy and productive.
4/13/2012 Do you want to clinch a sale? Get a better salary? Make a
terrific deal on a new house? This essential guide will show
you how to evaluate the needs of your negotiating partner;
structure offers and counteroffers; determine your minimum
7/1/2015 From word choice to punctuation to organization; this
authoritative guide features dozens of examples which
explain: the parts of speech and elements of a sentence; how
to use correct punctuation in every sentence; how to write
3/30/2006 With invaluable inside information on what it really takes to
make the grade; this book shows you how to develop the
leadership skills that big businesses are looking for; as well as
the personal abilities you’ll need to demonstrate to get the job.
9/7/2007 Providing firsthand accounts and “war stories” from 25 Master
Negotiators in business; politics; law; and diplomacy; this book
shows you how to manage the process; out-negotiate the
competition; and enhance your negotiating position in any
2/5/2009 Explaining how you can adapt and thrive by recognizing;
understanding; and utilizing the ancient Asian approach to
innovation; this guide provides the strategies you need to lead
the way to a more productive and profitable future.
2/18/2009 Are you a slave to your to-do list? This strategic guide
provides both a framework for building a personal time
philosophy and real-world tips and techniques for becoming
more efficient and productive.
6/2/2008 A strategy guide for communicating to the reluctant consumer;
this book shows you who the new audience is; how to reach
them; and how you must communicate differently-or risk
losing mindshare and marketshare.
4/12/2006 With assurances that the “perfect manager” exists only in
textbooks; this book presents material that will enable you to
diagnose mismanagement while offering strategies for treating
it in its various manifestations.
2/9/2006 Providing prescriptions to follow for each management style;
this book was written to help you identify your own style while
learning to speak the language of others in order to build a
complementary team and prevent conflict from becoming
2/9/2006 Helping you to identify your own style; learn how to
complement yourself; and improve how you manage the
company overall and in the long run; this book will also help
you to assign tasks to your staff appropriately; according to
2/16/2006 Offering insights and refinements to the powerful tools for
enhancing organizational problem solving capability; this book
is a practical guide for companies on the path to Prime -- the
balance of creativity and control required for maximum
2/3/2006 Written in a conversational format; this easy-to-follow book
addresses many issues critical to our future; both individually
and collectively--what to do about change; why conflict is
necessary; how to make quality decisions--and much more.
2/7/2006 A must for all managers and leaders of industry or not-for-
profit organizations; this book explores the premise that the
ideal leader; manager; or executive does not and cannot exist;
and what should be done to avoid mismanagement.
2/17/2006 Presenting a methodology for achieving and maintaining
organizational health; this book offers commonsense; practical
advice on how to recognize and remedy danger signs and
abnormal problems associated with various stages of the
9/19/2003 In this text; the author shows how to open your toolbox of
communication skills and put those tools to work; he shows
how to manage fear; how to connect with an audience of one
or a thousand; how to survive a hostile audience; and more.
10/29/2003 In this text; seasoned leaders share their secrets about
leadership; such as creating success out of failure; earning
support and loyalty; facing unique challenges; and managing
the problems that come with success.
4/30/2008 Providing a greater insight into understanding and identifying
what customers expect; this practical book details simple
suggestions that will enable all businesses to exceed these
expectations and reap the rewards.
11/24/2009 Rather than suggesting gimmicky ideas; slick sales spiels or
fast-talking techniques to fleece customers; this book goes
back to the solid values of selling; which are now more
important than ever.
7/21/2009 Using many well-known international ads as examples; this
informative book takes us into the mind of the consumer to
explain how advertising messages work - or misfire - and why.
4/28/2008 An introduction to the cultures and societies of contemporary
Asia; this book looks beyond the clichés and stereotypes to
provide the tools needed to recognize; understand and
discuss Asian cultures and cultural differences.
12/6/2007 Drawing on interviews across Asia and the US; from
Presidents and Prime Ministers to beggars and housewives;
from civil servants and traders to politicians and prostitutes;
this insightful book examines lives and societies in stress and
2/26/2008 Using a combination of the organizational theory and tested
communication methodology; this book outlines the home
truths of workplace psychology so you can communicate
effectively and offers advice to help both the individual and
11/6/2012 Explaining what everyone writing online needs to know about
free speech; reputation and defamation; privacy; official
secrets and national security; copyright; and false advertising;
this straightforward book will help you stay on the right side of
12/6/2007 Explaining who benefits from individual contracts and who
doesn't; and how this will change the way we work; this book
presents a wider debate about whether we are moving away
from collective ideals towards individualistic values.
4/8/2008 Revealing the key things you need to know to do business
effectively in China; this informative; candid; and entertaining
book uses real-life stories and situations to give you tried and
true practical strategies that will turn obstacles into
1/8/2008 Introducing an economic way of thinking about environmental
issues; without assuming a background in economics; this
informative book offers a coherent framework for
understanding our major environmental problems.
12/12/2007 Including a series of case studies from both the public and
private sector; this book is a practical guide to integrating
environmental concerns into overall business management.
12/12/2007 Offering a broad range of views on ER practices and possible
developments in the Asia-Pacific; this book explores how the
key players in particular countries are responding to the
challenges of globalization; and the ‘new economy’ of the 21st
4/23/2008 Presenting candid and revealing conversations with nine of
Australia's most successful CEOs; this book describes how
these extraordinary achievers have overseen spectacular
changes and growth in the great enterprises to which they
1/8/2008 Extensively illustrated with examples; templates; exercises
and checklists; this practical and comprehensive book is an
indispensable guide for anyone who wants to develop their
skills in project management.
4/20/2012 Using these insects to illustrate two dominant leadership
philosophies; this thoughtful book is compelling reading for
managers looking for an evidence-based approach to
achieving quantum leaps in organizational performance.
4/24/2012 A collection of truly inspirational stories from some of
Australia's richest men and women; this book reveals in
fascinating detail how they made their first million dollars and
offers their 'Golden Rules' on how anyone can increase their
7/1/2009 A powerful handbook for time-strapped business executives;
this resource presents 60 effective and practical speed
thinking tools to help you come up with new ideas quickly.
5/1/2008 Outlining 60 effective and practical tools to help you create a
range of big; new concepts; this powerful book will help you
solve problems; create new opportunities and improve
individual and team performances.
3/21/2008 Whether you're at the top of the corporate ladder; just starting
out or thinking of returning to the workforce after a break; this
practical and concise book will show you the personal and
professional benefits of job sharing.
3/21/2008 As the race to attract and retain the best personnel heats up;
this innovative idea guide will help you appropriately recognize
the work of your employees; and choose the most effective
ways to say 'thank you.'
4/17/2012 Offering an alternative to typical hard-line approaches to
leadership; this book challenges common assumptions
leaders make about themselves and their motivations; and
offers strategies to develop fresh; effective; and truly
3/26/2008 Drawing on a wide set of social ideas; including Eastern
philosophies; this book challenges leadership assumptions
and myths; and explores an approach to leading that is truly
liberating for the leaders and those around them.
6/17/2008 Drawing on research of a wide variety of workplaces in
different countries; this valuable reference offers a
comprehensive pedagogy for the workplace and analyses the
strengths and limitations of 'on-the-job' learning.
4/23/2008 Based on interviews with Australian managers and
occupational health and safety officers; this book outlines
strategies which OHS officers and representatives can use to
gain management cooperation and build a safety culture
1/21/2014 Providing a practical and thorough introduction to working with
the media; this thorough guide presents a range of examples;
case studies; illustrations and templates; and balances these
with a solid foundation of theory; media background and
7/9/2008 Describing how systematic performance management is a key
to organizational success in today's complex and competitive
world; this book outlines the options available and discusses
how to work out what is best for your organization.
3/28/2012 Outlining what constitutes bullying at work; demystifying
some controversial issues; and discussing the various factors
which influence workplace bullying; this evidence-based book
shows how to apply best practice to preventing and managing
1/16/2014 Heavily illustrated with detailed case studies; diagrams;
flowcharts and photos; this practical book offers a systematic
and comprehensive overview of occupational health hazards
and hazardous environments encountered in a range of
1/27/2014 From the inception of a good idea; to convincing your
supervisor to support your project; to achieving a successful
outcome and capturing the lessons learned; this book offers
practical problem-solving strategies and provides a
4/23/2008 Setting out seven strategies for effective performance
management; this book provides practical approaches to
meeting the needs of your own system while using the
process in a way that is positive for your business and your
2/22/2008 Providing detailed case studies of different types of crises
from around the world; this invaluable book discusses the
importance of destination crisis management for the global
tourism industry.
4/27/2012 By dissecting the questionable dealings which caused the fall
of high flyers like Allco; Babcock and Brown; ABC and many
more; this book summarizes the pain and harm caused by the
myriad small companies and individuals feeding from the
4/23/2012 Showing you how to achieve amazing results in time-
pressured situations; this book offers a practical thinking
system that will enable you and your team to perform
effectively; create powerful new ideas; make better decisions
5/8/2012 Due to publisher restrictions; this title will be removed from
Books24x7 on April 13; 2015.
1/28/2008 Offering leaders a framework for understanding and adopting
principles and practices that contribute to a renewable;
sustainable workforce and environment; this book encourages
a strategy which pursues the highest standards of corporate
4/20/2012 With insightful advice from workers who have learned to
manage their disorder on the job; this thorough book offers
invaluable support for any worker with depression; whether it's
temporary or an ongoing condition.
1/8/2014 Providing new insights into Australia's distinct leadership
culture; this book shows how it's possible for Australian
leadership to be inspiring; sustainable and effective - and how
we can participate in creating the change we want to see in
12/30/2013 From power in relationships to power in families to power in
society to power in the workplace; this book offers 200 power
plays that will show you how to be a more powerful person
while keeping one's humanity and decency.
7/2/2008 Drawing insights from leading business; investment and legal
thinkers; this book shows how new disclosure requirements
are impacting on the management of corporations and the
world of share trading.
4/23/2008 Whether you need to improve your public speaking skills for a
business presentation; a wedding; a school speech or even a
job interview; this friendly book takes you through each stage
and shows you how to keep your audience eager for more.
12/27/2013 Challenging you to decide what you want to achieve in your
working life and inspire you to do it; this inspirational and
practical guide will remind you that whatever path you travel in
your professional life; a sense of purpose is a strength that
5/5/2008 Illustrating the importance of writing in the workplace; this
invaluable; accessible resource shows that precision; clarity;
readability; efficiency; usability; and persuasiveness create the
ideal document.
1/15/2014 With step-by-step guidelines for creating a business plan;
examples; exercises; quick quizzes; and activities; this
practical book tells you all you need to know to prepare a
sound business plan that will enable you to get your business
7/16/2003 This text reveals a new concept designed to help companies
develop strong positive bonds with today's consumers; it is
also a powerful tool for those seeking to inspire passionate
loyalty among today's consumers.
7/15/2003 This visionary approach breaks new ground in proposing
innovative ways to create powerful and effective branding
programs for meeting the challenges and opportunities of the
new emotion-based economy.
7/17/2003 In this humorous and poignant book; the authors go beyond
the media frenzy of the dot.com bust to give a behind-the-
scenes account of what became of American tech industry
workers.
7/11/2003 This revolutionary business guide explains how the power of
entrepreneurship can be harnessed by individuals;
organizations; and entire countries to compete and thrive in
the 21st century.
7/17/2003 Based on in-depth analyses of thousands of e-commerce
contacts; the authors of this timely book lead executives;
managers; and entrepreneurs through the Web business
revolution and empower them with strategies for succeeding
10/24/2004 This book explains in clear and simple terms the vital role
patents play in enabling high technology firms to gain and
maintain a competitive edge in the knowledge economy.
12/2/2004 This book cuts through the fog surrounding patent strategies
by presenting; in layman's terms; one particularly illustrative
example of a successful patent strategy.
8/6/2003 This text provides tools and techniques enabling you to easily
navigate the entire selling process from A to Z; it shows how
to close sales faster; allowing you to have more time for
yourself each day and significantly increase your income.
8/28/2012 Divided into 20-30 minute activities; this practical guide
teaches customer service managers and employees valuable
ways to help their organizations provide world-class service
and helps them create an action plan for improvement.
6/2/2009 Complete with a board effectiveness audit and easy-to-use
forms to evaluate members; the Board Chair; and the CEO;
this book offers tools to prevent and deal with difficult
situations; from collective impatience to rivalries and conflicts
3/25/2011 Filled with plan-ahead strategies as well as on-the-fly
solutions; this helpful guide explores a wide range of real-
world challenges and will serve as the ultimate project adviser
and on-the-job troubleshooter.
12/23/2001 Ready-to-use forms; letters and scenarios for nearly every
disciplinary process in a business; from policy violations to
terminations.
9/25/2010 Explaining the disciplinary process from beginning to end; this
up-to-date guide offers write-ups to cover every kind of
problem from substandard work quality; absenteeism and
insubordination to e-mail misuse; sexual harassment;
11/17/2006 Presenting sage advice in bite-sized chunks; designed for
immediate implementation; this savvy book offers practical
tips of the trade from a recruiting professional with more than
two decades of experience.
6/23/2009 With proven techniques you can use right away; this solution-
oriented book offers realistic sample dialogues to help you
facilitate clear; direct interactions with your employees;
helping you sidestep potential awkwardness and meet issues
7/19/2011 What's the single most important quality a leader should
possess? In this succinct; no-punches-pulled book; acclaimed
author-speaker-coach John Baldoni defines what genuine
leadership presence is; and discusses right and wrong ways
4/21/2005 No managerial or administrative task is as universally dreaded
as the performance review. This book offers ready-to-use
phrases and words; action items; and descriptions you can
use to evaluate performance; prepare development plans; and
1/4/2012 Giving you the language you need to establish compelling;
actionable performance goals; this uniquely practical guide
provides insightful strategies to accomplish more through
others; serve as an effective career mentor and coach; and
7/24/2007 Introducing readers to memory-boosting techniques such as
mnemonic devices; visualization; chunking and clustering; and
mental triggers; this guide provides simple but powerful
methods to increase mental agility.
4/25/2007 Taking you inside troubled organizations to show how
management problems translate to poor results; this book
offers eye-opening and refreshing stories of how such
companies overcame and eliminated these dysfunctions.
6/29/2011 Filled with compelling real-life stories of both success and
failure; this groundbreaking book reveals the key principles
entrepreneurs must follow to ensure their big idea is on the
right track.
2/21/2003 This valuable book reveals how to encourage questions from
employees and managers; and how to answer them clearly
and honestly.
4/19/2001 Suitable for all levels of hiring managers; this book is a
thorough and helpful guide to interviewing; reference
checking; and negotiating the offer.
4/14/2015 Addressing shareholder value from a managerial perspective;
this unique book covers all essential corporate governance
issues from this angle; providing detailed information and
insights on: contemporary asset pricing models; and how they
12/6/2007 Showing how Drucker’s ideas can be applied to the real-world
challenges managers face today; this enlightening and
intriguing book will enable anyone to gain from the timeless
wisdom of the inspiring man himself.
5/4/2001 Presents a formal methodology for IT departments to follow
when determining business requirements and choosing
software vendors and products.
5/9/2008 Guiding managers through every step of the coaching
process; from problem solving to developing accountability;
this clear and practical book is an invaluable tool that will help
all leaders coach employees; colleagues; and themselves to
4/25/2007 Using case studies and real-life examples; this authoritative
book offers a practical; step-by-step approach to guiding
employees to excellence by analyzing their problem areas;
developing creative solutions; and implementing change.
6/23/2006 With help from this hands-on course guide; you'll gain the
skills to inspire employees to higher performance; maximize
your positive impact on others; develop more productive
working relationships; establish rapport and mutual trust; and
10/26/2011 Bridging the logistical; cultural; and communication gaps that
can prevent any virtual team from reaching its full potential;
this book can help any organization realize the promise of
professionals working closely together even if they've never
8/14/2001 Most employees don't feel free to speak the complete truth --
and the accumulation of half-truths can cripple an
organization.
9/15/2011 Identifying the different phases of business continuity program
development and maintenance; this guide is filled with
powerful assessment tools; detailed disaster-preparedness
checklists and scenarios; and instructive case studies in
5/30/2006 Packed with useful forms and charts; this practical; user-
friendly guide gives you a complete understanding of what it
takes to successfully finish a project; and offers valuable tools
to help you communicate; negotiate; listen; and lead.
11/16/2005 Most people; at some point in their careers; will face the
difficult challenge of dealing with a "boss from hell." This guide
provides practical; savvy advice; and easy-to-implement
strategies for surviving--and thriving--in spite of a bad boss.
2/19/2004 This guide provides real-life strategies for engaging even the
most difficult people; and covers everything from knowing
when to speak up to gracefully navigating through
uncomfortable but necessary confrontations.
1/2/2007 Drawing from real-life stories; this helpful and humorous guide
gives managers the tools they need to handle any type of
difficult employee; from whiners and wastrels to the needy and
nefarious.
3/18/2014 Filled with real-world examples and best practices; this
practical guide shows readers how to design systems that
nurture the leadership potential of every employee--the key to
creating high-performance teams.
12/10/2014 Containing stories; analysis of real-world scenarios; and
indispensable guidance; this book will show you how to build a
socially enabled team that puts the customer experience first;
and what it means to create an "OPEN" network of partners;
7/15/2003 This book shows how to establish and maintain a culture
where honest communication is the norm; and employees can
speak openly without fear of retribution.
10/17/2001 A concise guide on how to use financial data; for non-finance
professionals.
9/4/2003 An Everymanager's guide to solving daily problems; this book

gives time-pressed managers succinct; pragmatic "tools" for
taking action instantly on more than 65 common workplace
problems.
6/8/2009 Written in a down-to-earth style; this comprehensive and
essential guide provides readers with information on subjects
including record keeping; telephone usage; office machines;
mail; business letters; computer software skills; and much
10/3/2014 Covering the many aspects of an administrative assistant’s
job; this guide is an ideal how-to book for newcomers and a
handy reminder for veterans and provides a comprehensive;
all-purpose business reference that with the information you
11/22/2011 Written in a down-to-earth style; this comprehensive; up-to-
date book provides readers with information on subjects
including record keeping; telephone usage; office machines;
mail; business letters; and computer software skills.
2/23/2004 This text provides practical strategies needed to take charge
of crucial but unpredictable projects and demonstrates how to
develop a strong and supportive project management
infrastructure and culture; and improve communication and
8/7/2001 This book is a resource for managers; compensation
specialists and consultants who design and implement
compensation programs and incentive plans.
9/27/2010 Reflecting significant changes in the financial landscape such
as the Sarbanes-Oxley Act; this guide explains how to
properly perform a due dilligence investigation - and radically
improve the success rate of a pending corporate merger or
2/26/2015 Combining leading-edge research with field experience; this
insightful and practical book shows anyone how to become
the trusted sales professional who consistently wins new
business and arms you with a powerful set of strategies you
11/28/2006 Helping you to get a true sense of the "big picture" behind the
company; this ultra-practical guide provides the tools to spot
red flags; decipher footnotes; and see past common practices
that; while legal; may not give the most accurate picture.
1/28/2015 Packed with stories and practices; this complete guide
provides proven techniques for looking ahead and exploring
many plausible futures—including the author’s trademarked
FuturePriming process; which helps distinguish signal from
4/12/2011 Filled with inspiring examples; this book presents an easy-to-
follow action plan any company—large or small—can use to
build a workforce dedicated to generating new business;
creating breakthrough products and services; and sustaining
9/27/2002 Whether you're a lawyer trying to persuade a jury; an
employee fighting for a pay increase; or a general speaker
attempting to gain the attention of an audience; this amusing
book will show you how to influence just about anyone.
2/26/2004 This text provides a step-by-step program for ensuring a new
leader's ability to survive and thrive from his or her first day in
an organization. It also enhances the organization's chances
of orderly transition.
10/13/2011 Including questionnaires; checklists; and forms; this
comprehensive guide walks you step by step through the
process of gathering key information; scoring answers;
analyzing data; and fixing problem spots; while scrutinizing 11
1/21/2008 Containing 101 effective tips; unique "When this happens; try
this" sections; and encouraging quotes; this essential
reference is full of practical advice on planning and goal
setting; follow-up; leadership; feedback; and more.
8/15/2013 Presenting an all-encompassing guide to building; leading;
and managing a profitable direct sales organization; this book
will help readers set goals; eliminate self-sabotaging
behaviors; maintain work-life balance; budget time wisely; and
2/24/2016 Including tips; checklists; examples; and stories; this inspiring
book reveals secrets for leading a thriving community of
sellers and gaining the financial freedom you deserve.
4/17/2015 Providing customer-facing professionals with short; simple;
actionable advice designed to transform them into heroes in
the eyes of the customers they serve; this book arms readers
with the tools and techniques to start each workday knowing
2/24/2016 Filled with exercises; assessments; and real-life examples;
this empowering guide helps you recognize what’s been
making you a victim and reveals how to you can reclaim your
power—and defeat the office bully once and for all.
10/20/2011 Including charts; development plans; contracts; and a self-
assessment; this book examines the core content areas
crucial in any coach's work; from engagement and goal setting
to needs assessment and data gathering; then guides readers
5/22/2008 Lively in style and thorough in content; this practical book
offers steps to help you become a better manager or prepare
for a management position.
1/27/2015 Packed with examples and exercises; this refreshingly
accessible book explains the four fundamental analytic
techniques that can help solve a surprising 80 percent of all
business problems; and demonstrates how professionals at
6/7/2006 Providing specific; step-by-step guidelines for developing
every aspect of a winning strategy; this powerful book
presents action steps for making smart; realistic choices; and
putting a talented and versatile team together--for today and
2/21/2007 Filled with insightful examples of conversational marketing at
work; this innovative and practical book shows readers how to
listen to customers; identify what is important to them; and
craft the kind of message that will resonate and spark
12/6/2001 A comprehensive guide to managing diversity in the
workplace.
10/26/2011 Filled with illuminating examples; this book moves well beyond
traditional lean thinking; providing a roadmap for achieving
sustainable; bottom-line results; delivering value to
stakeholders; and bridging the gap from mere change to
2/22/2005 Filled with new eye-opening findings and powerful tools; this
edition incorporates the latest thinking about what it takes to
turn a training function into a performance improvement driver.
1/11/2006 Combining real-life stories and insightful analysis; this
valuable text identifies seven key habits of mind that lead to
real growth; and shows; through many examples; how they
have been applied successfully.
5/16/2006 Including portraits of the legends of the golden age of the
automobile; this skillful book is full of timeless lessons;
cautionary tales; and inspiration for business leaders and
history buffs alike.
1/24/2008 Packed with quizzes; scripts; checklists; and even a
Negotiating Rating Sheet for continual self-assessment; this
book uses the principles of martial arts to guide readers step-
by-step through the negotiation process.
12/21/2010 Based on the authors’ considerable experiences; this book
offers 10 revolutionary strategies for playing; mastering; and
changing the game for the current generation; while
undertaking a wholesale redefinition of the rules for those who
6/29/2006 Featuring secrets; strategies; and success stories from real-
life companies; this timely guide will help you ensure that your
organization is helped and not hindered by blogs.
4/24/2003 Every project or program has exigencies that can cause
problems with cost; schedule; or outcome. This book is the
ultimate antidote.
11/11/2006 Bringing together insights from dozens of market leaders in a
wide array of industries; this eye-opening; cutting-edge book
will help you find out what makes Baby-Boomer women tick—
and buy.
12/29/2004 Effective branding depends on the ability to leave a lasting
(and positive) impression in the mind of the audience. This
how-to book is packed with tools that help readers identify
their brand's purpose; personality; promise; and point of
3/19/2015 Bringing together illuminating case studies; best practices;
and the latest research; this invaluable guide offers a treasure
trove of techniques; templates; and rules of thumb; and will be
an ideal resource for anyone responsible for building their
4/12/2012 Presenting cautionary tales of supposed brand superstars as
well as instructive case studies of genuine brand giants like
American Express; Apple; Cisco; Google; Qualcomm; Virgin;
and others; this is a business strategy guide for making a
7/16/2005 Starbucks; Prada; and other top marketers use many wireless
technologies to transform the way consumers experience
brands they trust. Written for non-technical readers; this
innovative book explores the opportunities and challenges of
4/7/2011 Loaded with examples and packed with straightforward
explanations; this book reveals a step-by-step methodology
individuals and organizations can use to develop; create; and
nurture the kinds of new products and services that capture
10/30/2009 Containing the practical advice and case studies of companies
that have conquered even the most challenging obstacles; this
innovative book will enable every company to drive sales and
stay competitive.
12/20/2005 Whether you let diversity be a drain on your organization or a
dynamic contributor to your mission; vision and strategy; this
action-oriented book will help leaders break out of the status
quo and reinvigorate the can-do spirit of making things better.
11/9/2002 This guide provides a roadmap for implementing Project
Management within your organization; as well as tips; tricks
and hints for a successful PMCoE.
4/28/2003 A ten-step approach in clear; accessible terms; explaining the
reasoning behind each step; the way it was implemented at
Rockwell; and how the same step can be adapted and applied
in any organization.
11/12/2012 Covering everything from management and leadership to
project management and strategy; this one-of-kind reference
serves as a crash course in the fundamentals required for
lasting success.
3/28/2011 With instructive examples from CIA operations and the
business world; this innovative book vividly illustrates the
value of the intelligence mindset in today’s unpredictable
business landscape.
4/17/2015 Incorporating examples ranging from Alexander the Great to
IBM and General Electric; renowned speaker; trainer; seminar
leader; and consultant Brian Tracy gives readers proven ideas
for increasing their company's ROI and maximizing their
11/8/2004 Based on the author's personal; in-depth interviews in Israel;
this book offers inspirational and instructive stories about the
techniques Israeli companies have used to thrive in the face of
extraordinary adversity.
4/17/2008 Whether you're running for public office or climbing the
corporate ladder; this in-your-face book reveals how anyone
can make a memorable entrance; attract attention (the right
kind); and get others to take notice and listen.
12/21/2006 With a self-assessment quiz that will determine your
personality style; this book includes in-depth chapters for each
personality type; detailed explanations of career options; and
real-life stories of people who have found fulfillment in work.
6/3/2004 The author looks at JCPenney from its beginning in 1902 as a
dry goods store; through its rise into a successful chain of full-
service department stores rivaled only by Sears; Roebuck; to
its fall into bankruptcy in the 1990s due to corporate bungling.
6/8/2009 Complete with metrics and measurements; this timely book
outlines a powerful new system for managing waves of
uncertainty affecting customers; employees; and other
stakeholders.
10/20/2011 Explaining why the U.S. must take action to move from the
Fossil Fuel Age to the Clean Energy Age; this timely book
reveals which fuels and energy sources we should be using to
protect our environment; and the environmental; economic;
10/12/2012 Teaching weary corporate warriors and aspiring entrepreneurs
how to trade the 9-5 job they hate for an online business they
love; this groundbreaking book explains how to work less and
make fewer of the lifestyle compromises that corporate
11/30/2006 Providing strategies to help managers address personality
traits; communications styles; and personal behaviors; this
book will help readers feel comfortable with sensitive; often
personal issues that arise in managing and developing
2/13/2009 Providing an interactive learning experience with
assessments; exercises and scenarios; this book
demonstrates the value of coaching and the ways in which
effective coaching enables the enterprise to deliver strong
3/16/2001 Practical steps to help managers coach employees to
improve individual and team performances.
1/18/2007 An essential guide for managers who want to build their

confidence and skills in getting the most from their people; this
book is filled helpful tools like self-assessments and real-life
scenarios to assist in improving employee performance.
9/1/2003 Long gone are the days when managing meant simply telling
people what to do. Managers today must master a host of
other roles if they want to be effective leaders — including
coaching; counseling; and mentoring - and this book will
5/7/2003 Utilize techniques to improve your communication skills by
increasing reading; writing; speaking; and listening
proficiency.
7/6/2009 Designed to help you overcome that daunting hurdle caused
by the wrong communication strategy; this book will show you
in a step-by-step way how to use communications to deliver a
successful business project and bring the business benefits
9/26/2002 Complete with case studies and detailed examples; this book
is the definitive resource for sales management.
7/14/2011 Incorporating anecdotes taken from the author’s twenty years

of experience as a conflict resolution professional; the book
helps readers more deeply understand how conflict is created;
how to respond to it; and how to manage it more effectively.
11/6/2006 With a revolutionary step-by-step approach to the sales
process and proven methods and strategies; this hands-on
guide will help you maneuver the pitfalls and overcome the
fears that can hinder any deal; and will enable you to achieve
1/17/2004 Providing a highly specific and consistently successful
approach to sales; this revised edition is packed with new;
more advanced strategies and techniques for applying
consultative selling.
4/13/2011 Featuring case studies from IBM; Hewlett-Packard; American
Airlines; Motorola; Xerox; NCR; GM; and Boeing; this classic
resource shows you how to develop long-term; continuing
relationships with customer operating managers; instead of
7/12/2013 Offering lots of specific actions and quick tips; this clear and
practical guide shows any struggling salesperson how to build
the skills and the will to capture the attention of prospective
buyers; work through their objections; and secure not only
5/23/2007 An invaluable tool for businesses of all sizes; this unqiue book
will take you into the very heart of the search for 'the next big
thing' and show you how to find trendsetters; spot innovations;
and turn brilliant ideas into hot new trends.
9/13/2007 Filled with case studies of companies that have learned to
stay ahead of the curve and interviews with their top
executives; this book will help every company ensure that it
stays profitable and sustainable for years to come.
1/6/2004 Using real-world case studies and practical tips; this text
demonstrates how to take a strategic approach to managing
and implementing internal communication efforts that will
improve profitability; customer satisfaction; and employee
5/23/2001 If your company is exploring the feasibility of deploying a
corporate portal; this book can help.
10/20/2011 Enlightening and practical; this myth-busting book presents

rules for landing a great job; and shows job seekers how to
find out what a prospective employer finds important; so they
can emphasize those skills; accomplishments; and qualities in
3/11/2003 An essential resource for designing a complete rewards
program that will benefit not only employees; but the
organization itself.
9/27/2002 Create a successful business environment and avoid failures
by following the tips and strategies in this concise guide.
9/6/2002 A how-to reference for developing your own WBT program.
11/13/2014 Containing mind-stimulating exercises and down-to-earth

strategies; this concise; career-changing book reveals 21
proven; practical techniques readers can use to immediately
begin generating a stream of productive ideas; and will help
11/1/2006 Presenting a series of proven; practical techniques for
overcoming any setback that may come your way; this
problem-solving guide gives you the motivation; techniques;
and confidence to grab tough and urgent problems by the
11/25/2014 With developments like smart phones; social media; mobile
connectivity; big data; and speech analytics; businesses have
more opportunities to enhance the customer experience than
ever before. Containing an innovative customer-experience
11/3/2011 Filled with accessible; step-by-step guidance; this user-
friendly book shows readers how to develop the skills they
need to communicate; lead; train; motivate; and manage
those employees responsible for customer satisfaction.
12/13/2010 Augmented with instructive sidebars; a summary of key
points; practice exercises; and so much more; this
comprehensive and inspiring training manual covers every
aspect of face-to-face; phone; Internet; and self-service
11/18/2005 Whether you’re running a traditional training program or
working a training component into your daily routine; this
comprehensive; yet easy-to-read guide will pave the way to
outstanding customer service.
10/30/2002 This guide analyzes the requirements management process;
and offers hints and suggestions how to produce "better;
cheaper; faster."
3/3/2014 Balancing examples from giants like Amazon; Home Depot;
and Ford with newer players like Rovio; Groupon; and scores
of niche-market winners; this book examines the forces
behind the explosive growth in data and reveals how the most
3/7/2003 Packed with indispensable lessons for any executive or team
leader facing a critical time crunch.
12/16/2003 This text shows how to protect online companies; sharing best
practices in Internet monitoring and helping to preserve brand
equity; protect the customer experience; and drive revenue
and brand name products.
9/27/2005 With this lively; new self-study course; you'll learn how to
delegate effectively and assume delegated roles and tasks
productively; which will enable you to make the best use of
limited time; to respond rapidly to changing circumstances;
8/6/2013 Done right; delegation and supervision allows your employees
to learn; grow; and become more capable. This handy and
concise guide reveals time-tested ways to boost the
performance and productivity of your employees.
8/2/2013 Illustrated with real-world stories and examples; this refreshing
guide reveals three elements common to all exceptional
service experiences; and shows how to provide the “little
extras” that leave lasting positive impressions on customers.
9/8/2005 In practical; easy to follow steps; this self-study program
teaches trusted techniques and positive approaches that will
inspire you to believe in the value of customer care and give
you the skills and style to deliver it.
11/3/2011 Still the go-to guide on providing the kind of outstanding
service that keeps customers coming back; this 20th
Anniversary Edition provides even more proven tips and
strategies for increasing customer loyalty.
9/22/2001 Great customer service--what it is and how to deliver it.
3/28/2005 Containing all-new chapters; updated stories and real-world

examples; this newly-revised edition delivers the strategies;
techniques; and tips that will keep today's customers coming
back.
11/29/2006 Written in an accessible and humorous style; this
indispensable guide offers tips and techniques that will help
you successfully work with even the most difficult customers
and provide better service than they have ever imagined.
2/7/2003 The first truly practical guide for executives and managers
who need to make restructuring decisions.
10/30/2009 Featuring case studies from companies like Toyota and

Tommy Hilfiger as well as lists of key vendors for online
marketing software; this book offers a truly comprehensive
guide to all of the new online marketing tools.
4/13/2001 Mistakes made and lessons learned from nine Internet start-
ups.
6/22/2006 Packed with real-life examples; sample dialogues; and a no-
nonsense sensibility that busy readers will appreciate; this
eye-opening guide will help managers and HR professionals
adopt a proven method for getting problem employees back
10/7/2013 Packed with do-this-now ideas to attract; engage; and win
more customers and clients; this no-nonsense book shows
you how to stop "marketing by accident" and start
outsmarting; out-positioning; and out-executing the
6/9/2004 This solid guide is for marketers who want to reach the
women's market. It will help marketers see their brands
through a woman's eyes; unlocking the secrets to developing
products; services and marketing strategies that truly resonate
3/1/2016 Drawing on success stories from Google; Alibaba; Novartis;
and other groundbreaking companies; this research-based
book identifies the management practices necessary to guide
multicultural teams to innovation.
11/21/2003 To avoid being blindsided; companies must develop a
Competitive Early Warning system; or CEW; which combines
strategic planning; competitive intelligence; and management
action. This book shows companies how.
7/2/2009 Eschewing a one-size-fits-all approach; this no-nonsense
book gives readers the techniques and understanding they
need to design a rewards strategy that will motivate
performers while benefiting the entire organization.
3/1/2016 Covering best practices; current trends; and the latest
technology; this comprehensive book features new and
revised material on: succession planning for small businesses
and nonprofits; replacement planning; transition management;
11/24/2010 Reflecting the latest trends and best practices; this
authoritative book provides you with the tools and guidance to
revamp your succession strategy; create and implement a
new one; and arm yourself against the trauma of personnel
9/30/2002 A set of skills both helpful and necessary to develop and
employ a valuable succession plan for your organization.
7/13/2005 Updated and expanded to reflect the latest trends and best
practices in succession management; this authoritative book
presents strategies for creating a complete; systematic
succession planning program.
10/15/2009 Using examples of successful companies like National
SemiConductor; Telefonica; and the Texas Department of
Transportation who have made the most of e-learning; this
book will help businesses improve their performance without
10/20/2011 We succeed in business and in life when we influence how
others think; feel; and act. Filled with exercises and practical
applications; this book shows how anyone can increase his or
her influence to achieve greater success.
3/16/2004 Based on more than two decades of research and interviews;
this book combines physical; spiritual; and psychological
approaches into an easy-to-implement 100-day program
designed to eliminate stress once and for all.
5/15/2006 Does your organization have a practical system for handling
everything that enters—and leaves—its computers? This
complete toolkit features 37 clear; accessible rules covering
proper use; content management; back-up systems; and
1/10/2008 Packed with checklists; self-assessments; real-world
examples; guidance; and step-by-step techniques; this
indispensable book will help you learn to use interpersonal
skills to get more out of your people and achieve greater
7/17/2013 Introducing readers to all facets of emotional intelligence (EI);
this indispensable guide shows how emotions can be
leveraged to meet project goals; and gives project managers
the tools they need to create winning teams and get the job
2/6/2013 Packed with case studies; action steps; and research findings;
this breakthrough book shows how closely emotional
intelligence (EI) is tied to sales performance and how
salespeople can sharpen their skills to maximize results.
12/7/2006 Based on a study by the Ethical Force Program; led by the
Institute for Ethics at the American Medical Association; this
book enables employers to make difficult decisions about the
fairness—and perceived fairness—of the health benefits they
3/30/2005 An effective portal is the ultimate roadmap to the endless
paths information can travel in an oragnization. This
authoritative book is a vital reference for anyone concerned
with harvesting; creating; distributing; or analyzing company
4/12/2012 Complete with enlightening examples and case studies; the
book provides readers with practical methods for incorporating
enterprise project governance into their organization’s culture;
synchronizing it with corporate governance; and maximizing
4/18/2001 How to develop an e-commerce strategy for your business.
3/16/2001 24 ways to keep customers -- when the competition is just a

click away.
3/12/2003 Ready-to-use information in key areas--from costs and

accounting considerations; to physical control and layout; to
problem identification and resolution.
6/13/2011 Complete with detailed examples and handy tools; this
nontechnical yet thorough guide gives inventory professionals
the information they need to maximize productivity in key
areas; from physical stock issues to problem identification and
3/17/2015 From Internet startups and mom-and-pop businesses to
multinational giants; strong companies are rooted in customer
retention. This entertaining book helps anyone merge high-
tech tools with the personal touch to forge lasting bonds and
6/25/2010 Filled with detailed; behind-the-scenes examples; this book
unlocks a new level of customer service that leaves your
competitors in the dust; your customers coming back day after
day; and your bottom line looking better than it ever has
4/12/2003 This comprehensive answer book supplies ready-to-use forms
and provides a clear view of the entire export/import process.
8/13/2013 Written in clear; everyday language; and including checklists;

questionnaires; and a glossary of international trading terms;
this trusted resource gives import/export professionals
everything they need to get the job done.
10/29/2004 This book offers dozens of tools to help you establish and
maintain a dynamic; customer-focused fulfillment operation;
and offers proactive strategies for seamlessly integrating
marketing and technology into your supply chain strategy.
8/18/2004 Like a session with a good personal coach; this book will give
readers new strengths to face their fears; and help them work
more productively as individuals and with colleagues.
3/16/2010 Helping ensure both immediate improvements and long-term
success; this groundbreaking book provides a practical
approach to structured learning and reflection that enables
teams to innovate and improve.
7/11/2004 A long-time essential resource for organizations seeking to
stay within the law and avoid violating employee rights; this
updated version reflects recent regulations and court
decisions while retaining the useful information of previous
5/4/2001 This book helps human resource and general managers
ensure that the personnel decisions they make are legal.
8/30/2005 Written by a manager for managers; this course translates

complex legal concepts and precedents into a set of easy-to-
learn guidelines for managing people.
11/30/2011 Complete with real-world examples; practical models; and
savvy advice; this one-of-a-kind guide gives readers the
insight and tools they need to recruit and retain veterans; and
to maximize their value in any organization.
3/31/2001 Learn key financial concepts and relate them to the financial
management actions necessary for the nonfinancial manager.
11/19/2008 By introducing readers to financial terminology; this course
guide relates financial measures to operating information and
enables students to understand and apply financial measures
to operating performance.
9/11/2012 Written in a conversational; easy-to-understand tone; this
course guide offers managers the ability to use and analyze
financial information to improve the performance of their
operations and to identify—and avoid—potential problems.
4/12/2001 Learn the best practices and techniques of successful
recruiting and retention in today’s competitive talent
marketplace.
4/22/2003 Develop skills to initiate action and lead employees at the first
management level. Learn to coach; build teams; and manage
change for competitive advantage.
6/15/2006 Inspirational; instructive and encouraging; novice and
experienced supervisors alike can use this course to develop
skills to orient; train; coach; and manage employees using
self-assessments; action plans and relevant work examples.
9/14/2005 Developed for the first-level supervisor charged with providing
leadership in a dynamic business environment; this course will
teach you the attitudes; skills; and behaviors needed to lead
and prosper in your organization.
3/16/2001 A systematic approach to help front-line supervisors develop
the leadership competencies required to translate the
organization’s goals into successful performance.
9/27/2002 Analyze your life; develop your goals; and succeed!
7/28/2008 Providing insight into both big and small people-problems that
can seriously disrupt the workplace if not handled correctly;
this book contains down-to-earth advice for getting the best
from those who present the toughest problems.
6/15/2009 Instructive and exciting; this guide offers an insider’s look at
the FBI and will show all leaders how to win in the
marketplace and stay true to core values; no matter how tense
or challenging the situation.
7/14/2011 A manager’s role is to achieve the highest possible return on
the physical; emotional; and mental effort that his or her
people put forth. In this essential guide; business success
expert Brian Tracy shows how all managers can hold the keys
2/24/2015 Packed with practical exercises and fresh case studies from
organizations such as IBM; Microsoft; Apple; JPMorgan
Chase; and Sony; this critical guide provides readers with the
tools and information they need to keep their organizations as
12/8/2009 Featuring enlightening case studies and practical exercises;
this essential book shows readers how they can implement
ERM the right way at their organizations.
8/26/2005 Providing coverage of virtually every aspect of human
resources management; this up-to-date course will help you
gain skills to develop a human resources plan based on your
organizational needs.
9/20/2005 Effective inventory management plays a crucial role in the
smooth and efficient running of any organization. This
comprehensive course will equip you with the fundamental
tools and techniques you need to analyze and control
4/25/2003 Your best guide to understanding the principles and practices
of marketing.
3/11/2003 This results-driven guidebook outlines a 7-step process for

designing and implementing the program; describing what
needs to be done when--and why.
4/10/2002 Concepts and tools to set up project plans; schedule work;
monitor progress—and consistently achieve desired project
results.
11/7/2011 Fully updated based on the latest version of the Project
Management Body of Knowledge (PMBOK®); this up-to-the-
minute guide is filled with tips and techniques for planning and
executing projects on time; on budget; and with maximum
11/28/2006 Providing an unparalleled introduction to project management;
this step-by-step guide offers tools and techniques for
planning and executing projects on time; on budget; and with
maximum efficiency and productivity.
7/13/2006 Designed for new purchasing professionals; this course will
ground you in the basics as they are in a contemporary
business environment; and will lead you through the six
fundamentals of purchasing.
2/23/2006 Use this to-the-point; easy-to-understand guide to quickly and
easily develop the skills to succeed in your new sales
management role; including building a sales team; setting
objectives; recruiting employees; delegating responsibilities;
3/12/2009 Written to help decision-makers make better judgments about
predictions they read and hear so they can appropriately plan
for and profit from the future; this book discusses the
problems common in forecasting; as well as best practices.
1/23/2007 Illustrated with examples of companies whose foresight has
given them an unparalleled advantage; this book translates
the proven techniques of professional futurists into accessible
language.
3/23/2001 Learn how your business can achieve the competitive
advantage that results when team members share
responsibility for leadership.
11/13/2003 This book presents a language of leadership common to the
most masterful influencers in business; politics; law; and other
arenas. The author describes how to use this language to
build strategic stories that project a positive future.
9/10/2013 Taking a fresh look at a growing challenge of navigating the
multigenerational workplace; this book provides in-depth
interviews with members of each generation; best practices
from companies bridging the generation gap; and specific tips
1/25/2002 Practical guide to overcoming generational differences in the
workplace
6/25/2010 Offering perspectives of people of different eras; eliciting

practical insights on wrestling with generational issues in the
workplace; this book provides realistic strategies for those
seeking to coexist; flourish; and thrive together…at the same
9/26/2002 A hands-on; step-by-step plan and formula for effective
marketing strategies in 28 days.
11/17/2006 With over 100 tactics; tools; and foolproof recipes

customizable for any professional service business; this
practical guide empowers readers with a plan for energizing
their marketing efforts and dramatically increasing their client
8/21/2013 Using a simple cookbook model; this definitive book helps
readers identify the ingredients missing from their current
marketing activities; select the right strategies and tools from a
menu of options; and create a completely customized action
7/20/2002 101 tips; tricks and hints for making the workplace out-of-the-
ordinary and fun; yet productive.
11/20/2001 Companies get to be "Employers of Choice" by balancing their

strategic business plan with a strategic people plan.
6/21/2007 Offering the tools to help every company tap into its most
inspired thinking; this detailed guide will help you take the
critical first step in formulating creative and useful ideas.
2/1/2007 Offering a new take on the classical strategies of rhetoric; this
real-world book teaches readers how to understand their
audience and turn that knowledge into a seamless argument
that’s guaranteed to work.
2/20/2007 Filled with hands-on solutions to the challenges of global
commerce; this book offers businesses a blueprint for creating
standard operating procedures for managing the risks of their
inbound supply chains.
5/31/2008 Complete with information on research tools like Google
Local; Google News; and Google Alerts; this ultimate guide
explains everything readers need to know about Google to get
their message heard and take their marketing to a new level.
7/29/2008 Featuring worksheets; quizzes; and other practical tools; this
guide gives readers powerful techniques they can use to set a
goal; make a plan; and acquire the resources and power
necessary to achieve their objective.
11/5/2008 Helping you set a critical foundation for achieving sustained
excellence; this book sets aside the notion that efficient
operations and powerful innovations are only possible when
business is steady and demand is growing.
2/25/2013 Featuring insights from entrepreneurs; social media directors;
community managers; bloggers; and other experts; this timely
guide will help you inject "social" into your organization's
processes by explaining the ins and outs of platforms such as
4/21/2004 This book shows how qualities like focus; consistency;
confidence; and "playing by the rules" all apply to the way you
perform in the professional realm. By using strategies that
work on the course in the office; you will be able to stand out
6/1/2006 Presenting a step-by-step program for turning each customer
interaction into a peak experience; this hands-on; practical
guide adapts scientific research into easy-to-apply practices to
revolutionize the service quality that you provide.
7/15/2015 Examining nine companies that are merging social
responsibility with wild profitability; this book reveals the six
factors responsible for their success; and serves as a
blueprint for sustainable success that anyone can follow.
3/26/2009 Offering the results of a study of five global leaders in
succession strategy; this book shows readers what these and
sixteen other high-profile organizations are doing to identify;
secure; and prepare the next generation of leaders.
12/11/2012 Comprehensive and practical; this forward-thinking book
introduces readers to core organization development
strategies and skills; giving them creative approaches;
practical tips; and proven methods to help them become key
11/3/2011 Featuring instructive examples from organizations including
Proctor & Gamble; IBM; and Google; this book reveals how
companies large or small can implement IP-driven growth and
licensing strategies; foster a culture of innovation; turn R&D
8/18/2015 Examining 12 critical forces that must be considered in human
capital strategy; this book includes case studies and step-by-
step guidelines that help you move beyond hiring-training
benefits functions to develop strategies that deliver
11/3/2005 Learn how to use competency-based behavioral interviewing
methods to uncover truly relevant and useful information
about prospective employees before you hire.
4/25/2012 Helping move salespeople toward a profit-centered approach
that will strengthen their relationships and increase their
bottom lines; this eye-opening book explains that sales goals
shouldn't simply be to sell more; but to sell more at a higher
7/23/2012 Revealing inside secrets of wildly successful customer service
initiatives; from Internet startups to venerable brands; this
entertaining book shows how companies of every stripe can
turn casual customers into fervent supporters who will spread
2/4/2004 This text shows how to bring out the best in people; so that
decision making cements groups together rather than pulling
them apart. It also gives readers a simple 10-step process to
help their people overcome seemingly intractable differences.
2/26/2010 With a series of practical; proven ideas and strategies that
leaders and managers at every level can use immediately; this
timely guide shows you how to become a better and more
effective leader and get more done faster than they ever
5/2/2003 Presents specific; practical strategies for improving listening
skills; building trust with customers; problem solving; and
decision-making--all within the context of a busy call center.
6/21/2006 Designed for general managers whose time is at a premium;
this course presents a six-step process and tools that you can
apply in any situation—whether you're facilitating a short-term
problem-solving session or a multi-year strategic planning
7/31/2008 Packed with fill-in-the-blank sections; tips; quizzes; and
chapter reviews; this book provides numerous tactics and
strategies and lets readers in on the same high-level skills that
experienced negotiators use.
7/28/2003 The author of this text presents a practical start-to-finish
methodology for getting the most out of an employee opinion
survey; from determining what conditions to survey to
completion of follow-up procedures.
10/31/2004 This definitive toolbook provides step-by-step instructions;
forms; and documents that will help you build a solid set of
Human Resource policies and procedures from the ground up.
3/29/2001 Understanding and applying strategic planning concepts and
practices.
2/28/2003 Spells out how to determine the training requirements of

everyone within your company or industry.
3/23/2001 Learn how to resolve conflict in a manner that maximizes

benefits and minimizes harm.
10/31/2008 Filled with the strategies; tactics and insights you need to gain
control of tough conflict situations; this course guide will help
you transform conflict into a positive; productive force by
applying the proven techniques of principled negotiation.
12/8/2008 Including specific objectives; useful graphic elements and
models; examples and multiple-choice test questions; this
book is designed to help you gain the knowledge; skills and
attitudes needed to create and sustain a successful
3/23/2009 In today’s competitive environment; the ability to manage
priorities is a key element in personal and professional
success. This strategic guide teaches managers critical
benefits of managing priorities and removing obstacles that
7/14/2008 Organized in an easy-to-access; quick-reference format; this
guide is packed with specific how-to information on
negotiating in over 55 countries and provides you with the
savvy you need to negotiate with finesse and ease; no matter
11/15/2005 Look into the eyes of a child and you will find yourself face-to-
face with one of the world’s greatest negotiators. Tongue in
cheek yet eminently practical; this book explains how to
implement child negotiation techniques to get what you want.
5/23/2006 Providing proven; practical advice on communicating essential
information when it matters most; this book is essential for all
professionals seeking to influence decision makers; win
contracts; and enhance their careers.
11/17/2006 Packed with exercises; case studies; self-tests; lists; and
worksheets to help you implement simple and effective
rewards programs; this helpful guide provides you with
exciting and practical ways to get the most from your people.
4/3/2001 The text for the AMA’s course on effective writing; an essential
skill for managers and other business professionals.
6/15/2009 Taking readers through every aspect of LinkedIn; from getting

registered and building their network to posing questions and
creating groups; this book shows how to take advantage of
the powerful networking opportunities it offers.
7/6/2009 Complete with illuminating examples and a unique step-by-
step process; this book shows readers how to provide clear;
constructive; positive messages that create real behavior and
performance change.
3/23/2009 Filled with cases; exercises; worksheets and planning forms to
make the learning immediate and dynamic; this self-study
guide provides the tools and techniques to assess; design;
deliver and evaluate training that is right for every employee.
1/27/2010 Filled with helpful tools and time-saving techniques; this
indispensable guide contains an easy; efficient; and
confidence-building process for keeping up and being
productive; even under tight time constraints and
9/24/2003 This text shows how to drive a world-class HR function in your
company while building a dynamic and successful career for
yourself. It also discusses the six essential ingredients of
every great HR career.
12/27/2013 Providing techniques that will work in every situation; this book
gives you the insights and practical tools to view
communication challenges through a wider; more nuanced
lens; and to locate the words; the tone; and the perspective
2/25/2013 Drawing on the author's considerable experience assembling
and nurturing cutting-edge teams at Corning Inc.; this book
shows readers how to juxtapose creative freedom with
management rigor and lead dedicated professionals as they
7/30/2003 Packed with real-world information; this book is essential
reading for any project manager seeking to complete projects
smoothly and successfully; showing them how to consider the
possible risks involved at every point in the process.
11/30/2009 Drawing on real-world situations and hundreds of examples;
this essential guide outlines proven methods; demonstrates
key ideas for project risk planning and shows how to use high-
level risk assessment tools.
3/20/2015 Drawing on real-world situations and hundreds of examples;
this definitive resource explains how to use high-level risk
assessment tools; implement a system for monitoring and
controlling projects; and properly document every
1/12/2006 Packed with ready-to-use forms; instructions and observations
on their effective use; this book gives you all the guidance and
tools you’ll need to implement a genuinely proactive
performance management program that gets maximum
1/3/2006 Both a practical reference for beginners and a handy refresher
for seasoned professionals; this powerful learning tool lets
project professionals bring the power of the seminar back to
their own project environments.
10/24/2011 Based on the hugely popular American Management
Association seminar of the same name; this ultra practical
reference offers powerful and repeatable project initiatives that
improve processes; streamline productivity; and cut costs
8/23/2004 This text presents 25 visionaries who will help executives and
managers affirm that the challenges we face are an
unprecedented opportunity to realign our goals; redesign our
strategies; and bring business back stronger than ever.
2/22/2010 A gripping and instructive collection of illustrated fables; this
book exemplifies the best methods to use when dealing with
difficult people at work and offers a powerful potion of
common sense that will lead to happily-ever-after endings
6/18/2012 Based on interviews with Chinese business leaders and
original case studies; this book is a meticulously researched
expose of the most competitive companies in China; and
offers advice on competing head-to-head or forming alliances
10/4/2010 Filled with easy-to-apply tips for influencing managers; peers;
and subordinates; this book will help you move beyond being
merely a passive participant in your work life and gain the
cooperation and attention of those who matter most.
4/8/2009 Offering a fascinating glimpse into the real India; with all of its
assets and all of its faults; this book provides a deeper
understanding of a country that promises to be the next major
player in the world economy.
5/4/2001 How to deliver function and value in information technology
projects.
3/6/2013 Containing worksheets; questions; and case studies to inspire

discussion as well as assessments for determining managers'
openness to innovation; this handy book provides readers with
a roadmap for fostering creativity and innovation in any team;
9/30/2002 Presents a synopsis of the knowledge; proficiency and
expertise required for employment in the user support
industry.
8/9/2002 An assessment of the most recent technological and
deliberate developments in manufacturing planning and
procedures.
10/27/2009 Based on extensive sociological; biological; and
anthropological research; this book reveals the eight primal
factors that trigger responses deep in our DNA and cause us
to develop an unwavering allegiance to a product; a person; or
8/25/2004 This book addresses the potentially costly legal; regulatory;
productivity; security; training; and management challenges
that Instant Messaging brings to the workplace; and offers a
best practices toolkit for workplace IM usage.
8/7/2013 Featuring best practices; authoritative research; practical
assessments; and enlightening examples of both good and
bad leadership; this groundbreaking book equips readers with
the knowledge; skills; and passion they need to become the
9/21/2002 This reference combines cultural; functional; and strategic
characteristics of raw materials from production to client on a
global level.
2/25/2013 Providing assessments; exercises; and Think About It
sections that offer students opportunities for practice and
feedback; this course guide prepares readers to communicate
effectively; both within their organizations and in whatever
2/21/2013 Recounting the story of the Ramblers' stunning victory of the
iconic Sydney to Hobart deepwater challenge; this poignant
guide provides resources and tools to support teams as they
navigate the chaotic seas of business today.
4/19/2004 The author of this text puts forth Lewis and Clark as two
shining examples of all that is right with leadership and
management; and to mentor and be mentored; to find a way
to balance the task at hand with the overall future vision.
3/30/2011 With step-by-step instructions; checklists; case studies; and
assessment instruments; this tool guide helps you find and
keep the technical experts you need to stay competitive; as
well as set up simple processes for transferring their
5/20/2009 A wake-up call for investors and companies who don't yet
realize the new key to profitability; this revolutionary book
offers clear proof; through facts; figures and hard
documentation; that “going green” leads directly to better
6/14/2005 Providing a practical approach to an often mishandled asset;
this valuable guide presents five strategies for establishing
appropriate levels of investment--monetary and otherwise--in
workforce initiatives.
3/17/2014 Showing you how to use marketing analytics to improve
decisions and reap rewards; this step-by-step guide supplies a
simple yet rigorous methodology and wealth of case studies to
help any size organization; in any industry; turn data into
5/27/2005 Drawing on the life and presidency of JFK; from the volatile
civil rights movement to the nearly catastrophic Cuban missile
crisis; this text outlines eleven core principles that made
Kennedy a unique and dominant force.
1/14/2010 Discussing the skills you need to get through to anyone; this
book shares simple but powerful techniques readers can use
to really get through to people—whether they’re coworkers;
friends; strangers; or enemies.
4/23/2003 Using Toyota as an example; this is a step-by-step guide to
incorporating the ingenuity of the kanban system into any
manufacturing environment.
12/28/2005 Light on theory and heavy on practical application; this book
contains checklists; how-tos; and other tools give gives time-
pressed managers the proven; practical information they need
to help their people accomplish more.
12/11/2001 How to retain the talent you fought so hard to get.
1/25/2003 When the initial excitement of getting a team up and running

has subsided; this book shows team members; team leaders;
and management how to regain the momentum.
6/22/2005 Acknowledge customer requests; solve problems; and put
customer nightmares to rest with this witty; practical guide.
The authors not only show how to maintain grace under fire;
but give suggestions for fielding tough-as-nails customer
7/13/2005 Filled with logical; easy-to-use tools; skill-building exercises;
and real-life stories; this practical and entertaining book helps
you improve your communications skills; identify prospects;
and maximize the productivity of your prospecting time.
7/18/2002 A guidebook for employees to keep customers; even when
they have received less-than-great service.
3/13/2003 Shows how incorporating humor in the classroom can get you
serious results.
6/12/2009 Filled with examples of visionary leaders who have overcome

their shortcomings and achieved greatness; this practical
guide will show readers how to build trust; drive results; and
win the respect of the people they lead.
11/9/2012 Whether in a speech or a memo; communicated to one
person or a thousand; storytelling is an essential skill for
success. This book is designed for a wide variety of business
challenges and contains both ready-to-use stories and how-to
11/13/2014 Pope Francis' ability to inspire the world is unprecedented in
modern times. This insightful book reveals the power of his
methods; and will help anyone lead with grace and greater
authenticity.
12/6/2011 Featuring illuminating stories; interviews; and profiles of
leaders from a variety of fields; this practical book shows
readers how to take their organizations to the next level with
renewed focus and improved direction.
1/7/2010 With instructive stories based on real-life experiences from
leaders at all levels; this book gives managers new as well as
tried and true methods for influencing both their bosses and
their peers; and giving senior leaders reasons to follow their
3/7/2014 Packed with practical; proven methods; this indispensable;
concise yet powerful guide will help you unlock your
leadership potential: inspire trust; confidence and loyalty; instill
a sense of meaning and purpose in your organization; clearly
1/28/2014 Drawn from original research conducted jointly with foresight
company Z-Punkt and further analyzed by Hay Group; this
forward-thinking book will help businesses everywhere
prepare for the seismic changes on the horizon.
9/30/2005 Managing in today’s complex workplace demands a new type
of leadership. This course delivers the knowledge; skills and
guidance managers need to become twenty-first century
leaders.
3/23/2001 Learn about new leadership challenges and develop skills to
become a powerful contributor to organizational effectiveness.
5/23/2001 Drawing on the amazing story of Sir Ernest Shackleton's

Antarctic expedition; this book reveals the power of effective
organizational leadership under conditions of uncertainty;
ambiguity; and rapid change.
4/26/2012 Part adventure tale; part leadership guide; this inspiring book
reveals ten timeless leadership lessons that will help leaders
bring order to chaos and achieve success in the face of
adversity.
11/30/2005 Rather than relying on top-down processes that may apply in
a typical leadership hierarchy; this book shows how to develop
one-on-one; up-close-and-personal relationships with
influential people and how to leverage their expertise toward
3/1/2013 Filled with insights from the author's vast experience; field-
tested strategies; interviews; and anecdotes; this
straightforward book explains how to tap into the lucrative
learning market and continue to grow it over time.
1/15/2010 Packed with practical tools; research; and case studies; this
indispensable and insightful guide offers today’s global
workforce a specific; four-step model to becoming more adept
at managing across cultures.
5/5/2015 Featuring fresh research; case studies; and statistics on the
ROI of improving your cultural intelligence (CQ); this book
details a powerful; four-step model for becoming more adept
at managing across cultures so you'll be able to thrive in any
10/30/2008 Identifying the surprising attributes successful “kind” leaders
share; this eye-opening book shows leaders how they can use
sincerity; honesty; and respect to achieve true organizational
greatness.
2/28/2012 Packed with practical advice; examples; guides; worksheets;
diagrams; and metrics; this book presents a system for
analyzing work and selecting the ideal combination of cost-
effective resources-employees; consultants; contractors;
11/10/2004 This insightful text is specifically aimed at people whose daily
work involves the manufacturing floor; and it features essential
tools that can help streamline operations in any manufacturing
environment.
1/16/2007 Providing the key to transforming your results in any
manufacturing environment; this book gives you a step-by-
step improvement plan and offers you a clear path to higher
quality; customer loyalty; and increased efficiency.
10/6/2015 Gathering insights from key thought leaders and exemplary
programs; this book examines how America's existing
educational models are failing employees and employers; the
policies and programs that are working in the U.S. and
8/4/2015 Complete with practical guidelines and illuminating case
studies; this pioneering book insists that an integrated model
for corporate education is critical to building agile and resilient
learning organizations that will survive in our fast-evolving
9/21/2002 A neutral examination of the up-and-coming world of wireless
technology; and how your business can adapt and benefit.
2/24/2006 Written in an engaging; down-to-earth style and packed with

self-assessments and sample negotiations; this book helps
you to build personal confidence and advance your skills as a
negotiator.
1/22/2004 From stock quotes; content syndication and mapping services;
to payroll management; business intelligence; shipping and
logistics and other applications; making the most of Web
Services can open up huge possibilities for your organization.
1/5/2006 What is it that makes some sales professionals irresistible;
while others can’t even get their feet in the door? This
indispensable book reveals the simple but powerful truths you
need to entice more prospects and close more sales.
3/27/2015 Providing the antidote to crisis levels of employee
disengagement; this upbeat; orginal book shows how
meaning-rich workplaces connect; inspire; and catapult
employees into new realms of productivity and well-being.
2/21/2007 Offering case studies; examples; checklists; and
questionnaires; this practical; step-by-step guide will help you
create; cultivate; and capitalize on networking opportunities
and relationships.
7/31/2002 Learn how to effectively network your business circle.
10/17/2012 Authored by Wayne Rogers; star of the classic TV series

M*A*S*H*; this insightful and engaging book shows readers
how they can learn to be creative; challenge convention; and
seize unexpected opportunities which can in turn lead to big
4/12/2003 Self-paced learning for a fast-paced world.
11/10/2004 Put your best foot forward as you make your next career step
with this introduction to making the jump to management
smoothly and effectively. It will help you define roles;
communicate with staff and management; manage staff
10/7/2013 Packed with interviews and examples from companies like
Zappos; Groupon; Southwest Airlines; and Google; this book
will help Millennial managers enhance their unique talents
while developing an effective leadership style all their own.
12/3/2009 Using illuminating examples from successful corporations; as
well as high-profile celebrities; this book offers readers step-
by-step guidance for identifying what it is that makes them
unique and communicating it in a way that guarantees them
10/4/2001 From the Johnson & Johnson Tylenol scare to the Exxon oil
spill; disaster can strike. Proper crises management can
ensure recovery.
1/31/2004 This text gives systems project managers tool and step-by-
step methodologies to start and complete every hardware;
software; or integration problem within prescribed parameters.
5/29/2007 Filled with examples from service standard-setters such as
Fed-Ex; QVC; and others; this book provides readers with up-
to-the-minute advice on how they can create world-class
service both in their operations and through their people.
8/8/2013 Written with today's empowered; web-savvy consumer in
mind; this guide shows managers and supervisors how to find
and retain service-oriented people; understand customer
needs; expectations and desires; build a service vision; design
9/12/2012 Explaining the characteristics of the three broad levels of
multiple project management; this course guide will help you
manage effectively in each situation; and show you how to
plan and organize your work; how to influence other people
3/31/2009 Written for those who are looking to maintain a professional;
well-run operation; this book shows site owners and
administrators how to create a safe and entertaining
community that users will return to again and again.
6/8/2006 Filled with examples; anecdotes; quizzes; and worksheets;
this invaluable book gives readers the tools to keep office
chaos at bay; both on their desks and in their minds--and get
their work done on time.
2/26/2004 This valuable resource will give managers; team leaders;
trainers; and other HR professionals much-needed help in
treating the negativity bug. It will also help readers recognize
negativity trigger points; create a positive environment; and
3/29/2011 Explaining best practices and the most useful dashboards and
tools; this practical book shows readers how to implement;
evaluate; and utilize key analytics to maximize marketing ROI.
11/12/2013 Featuring expert interviews and profiles of brands doing
Millennial marketing right; this eye-opening book is the key to
persuading the customers who will determine the bottom line
for decades to come.
4/23/2012 Packed with hundreds of cost-effective strategies; ready-to-
use forms; and valuable checklists; this sweeping guide
explains how to efficiently-and legally-navigate the complex
world of international trade.
1/23/2007 Providing a clear; immediately usable blueprint for ensuring
project success that truly provides value to your organization;
this step-by-step guide will show you how to establish value;
identify value drivers and performance metrics; and more.
8/19/2004 A refreshing departure from the same old worn-out
techniques; this book will help you better persuade; motivate
and influence people; so you achieve your goals and fulfill
your desires.
8/23/2013 Combining scientific research with real-world studies; this
book presents an authoritative and effective arsenal of
persuasion techniques by revealing the 12 Laws of
Persuasion; and explaining why each law works; how to use it;
2/26/2004 This informative text gives readers a system for measuring a
relationship's contribution at every stage of the alliance; from
creation to implementation to termination.
3/7/2016 Based on years of experience consulting for companies
around the world; author Brian Tracy reveals simple; proven
ideas you can use to make meetings shorter; more effective;
and more satisfying to everyone in attendance.
12/29/2005 The power your company can generate in concert with
another is immense. With the help of this authoritative and
jargon-free book; you’ll have the crucial information and
versatile tools to make the connection stronger; more durable;
9/16/2011 Covering the latest trends; developments; and best practices
for the post-Madoff era; this comprehensive; hands-on
resource walks readers through every step of the process;
offering practical advice for keeping deals on track and
7/23/2015 Uncovering profound insights for marketers and brand
strategists seeking to earn Millennial parents' loyalty; this book
helps marketers rethink the typical American household - and
connect with these critical consumers in the complex
9/23/2009 Packed with specific; field-tested techniques; this helpful guide
provides harried sales managers with a proven method for
managing the sales process and their people.
4/23/2008 Containing 50 exercises that can be conducted in 15 minutes
or less; this book presents each activity with all the relevant
information including a list of materials needed; the purpose of
the exercise; and handy tips for success.
11/5/2010 Filled with tips; examples; screen-shots; and real-life
scenarios; this potentially life-changing book spells out a
proven; powerful system to help you get and stay organized;
prioritize responsibilities; get things done faster; and have
3/11/2003 Filled with real-life examples from the author’s considerable
experience as a trainer and manager; this book helps you
whip your team into shape--no whip required.
7/12/2013 Smart negotiation can save you time and money; make you
more effective; and contribute substantially to your career.
Jam-packed with the author’s trademark wisdom; this practical
and concise book puts the power of negotiation right in your
10/23/2012 Featuring transcripts from real negotiations; case studies;
assessments; and even practice negotiation sessions; this
handy book is packed with with 60 interactive lessons
designed to instill confidence and transform participants into
11/5/2012 Packed with examples and anecdotes; this book balances a
blunt (and often funny) look at what most salespeople and
executives do wrong with an easy-to-follow plan for ramping
up new business starting today.
6/24/2010 Providing the antidote to the all-too-common tendency of over-
politeness; this book helps readers encourage skills such as
constructive criticism; honest communication; and the kind of
conflict that drives innovation and quality without hurting
7/29/2008 Useful; entertaining; and shrewd; this book reveals practical
advice for outmaneuvering opponents and achieving success
by effectively transferring tactics for winning at Texas Hold
‘em to every competitive arena.
3/4/2013 Introducing four "Work Sessions" that replace meetings to get
more done; faster than ever before; this book shows
managers how to leverage the creative and cognitive
capabilities of their reports in a manner that transforms
2/23/2005 Use this book to learn how "no" can be a productive answer
and put you in control of any situation. You’ll also learn to
tailor your no’s to different environments; use humor to diffuse
tense situations; and anticipate the consequences of your
11/25/2014 Explaining how you can achieve strong; steady results every
quarter; from every member of the team; this practical guide is
packed with enlightening examples of sales disasters and
standouts; and brings balance to the selling process; reliability
12/8/2010 Revealing a series of seven powerful principles that will
change your business for the better; this fast-moving;
engaging book provides examples of businesses of all kinds
that are applying these methods to achieve remarkable profits
12/10/2007 Showing what you and your organization can do to combat the
psychological recession; this book gives you practical
strategies for increasing retention; improving overall
performance; and creating a sense of engagement with your
4/21/2004 This highly motivational book takes you inside the world of the
U.S. military; giving you 50 proven strategies for taking control
of your life and achieving your objectives.
6/15/2012 Helping readers break through stereotypes and fears to a
profound understanding of people unlike themselves; this
profound book is a deep and engaging exploration of diversity
in America and how we can bridge differences-across race;
5/25/2005 More than an exposè; this book shows how outsourcing is part
of the historical economic shifts toward globalism and free
trade; and demonstrates the impact of outsourcing on
individual lives and communities.
4/30/2004 If you’re looking for a serious infusion of life-blood into your
company; transformational outsourcing could be the answer.
This book examines the process; from selecting your ultimate
goal; to mapping out a workable action plan; and much more.
5/29/2014 Giving you the tools you need to succeed - no matter what
comes your way; this book presents a proactive approach that
will show you how to reinvent the way you maneuver in an
unpredictable job market.
3/4/2003 A definitive exploration of the many forms forging relationships
can take--and their very real benefits in a new corporate
landscape.
5/20/2005 Learn to create the proper environment in which all
participants can maximize their potential. This practical book
contains a wealth of tools and resources to help trainers
address diverse styles and needs; even in unexpected and
9/29/2009 Revealing the strengths and weaknesses of different
behavioral "styles;" this practical guide has helped hundreds
of thousands of people make even their most difficult
relationships much more productive and pleasant.
5/9/2005 Use this introspective guide to discover a new way to handle
people differences at work. The book explains the
characteristic strengths and weaknesses of each style and
how they create stress in other behavior types.
12/13/2010 Illustrated with enlightening personal stories; this one-of-a-
kind book offers practical guidance for companies large and
small on how to hire and retain talented and motivated people
from within this largely untapped pool of potential employees.
3/22/2001 Learn how to measure employee performance; linking
appraisals to organizational goals and individual development.
1/8/2009 Filled with assessments; diagrams and checklists to help you

gain a thorough understanding of the performance appraisal
process; this Self-Study course will equip you to meet this
managerial challenge with confidence and enthusiasm.
4/29/2003 An effective Performance Management system is essential to
help employees perform at their best and align their
contributions with the goals; values; and initiatives of the
organization.
2/28/2014 Illustrated through examples and tailored for different levels of
complexity and risk; this book details a straightforward plan for
avoiding surprises; forecasting performance; identifying risk;
and taking corrective action to keep a project a success.
3/7/2016 Packed with simple but game-changing techniques; this
energizing success guide shows you how to transform your
dreams into tangible results.
7/15/2013 Based on the author's proprietary personality model used by
over 50;000 professionals worldwide; this book shows you
how to identify and harness your core strengths to
immediately improve your job satisfaction-and; ultimately; your
6/11/2015 From crafting compelling emails to convincing a colleague to
nailing the big presentation; this insightful guide reveals what
really drives decisions and introduces readers to the
persuasion equation - a powerful combination of factors
10/30/2008 Through a combination of clear examples; illustrative fables;
entertaining illustrations; and valuable information throughout;
this strategic book will help you transform yourself into a true
master of the art and science of persuasion.
2/4/2004 This resource provides tools for maximizing the clarity of your
writing; editing your proposal for optimal impact; and avoiding
the six traps that can undermine even the strongest proposals.
8/1/2012 With clear instructions as well as before-and-after samples;
this classic guide explains how to craft compelling messages
and powerful proposals that attract prospects' attention and
speak to their needs.
4/28/2003 Focuses on the organizational and interpersonal skills you will
need to lead highly productive meetings.
6/16/2006 Designed to help managers gain skills to plan and manage

every aspect of the organizational change process; this
course will allow you to foster adaptability and continuous
learning.
3/11/2013 Capturing the best workforce planning practices from leading
organizations such as Boeing; HP; the U.S. Intelligence
Community; and others in the private and public sectors; this
book addresses the constant challenge of having the right
4/25/2008 Today’s audiences have come to expect presentations that
are informative; innovative and visually exciting. This valuable
guide shows readers how to create and use stunning
PowerPoint visuals; while also speaking with greater
10/28/2013 Explaining the basics of Positive Performance Management
(PPM); this concise guide also emphasizes how important it is
for leaders to hold themselves to the highest standards so that
they can lay the groundwork for achieving breakthrough
11/6/2013 Showing readers how to make hours spent at work far more
harmonious and productive; this practical; powerful book helps
you identify button-pushing situations and deploy simple
phrases to regain control and resolve conflicts - no matter who
11/7/2012 Covering 30 challenging customer behaviors and 20 tough
employee-caused situations; this indispensible reference
makes it easy for readers to assess the circumstances; find
the appropriate response; and confidently deliver satisfaction
2/25/2005 Create proposals that outshine those from even the strongest
competitors. This text takes readers step by step through
designing executive summaries; writing themes; and
generating text.
8/20/2004 This detailed book reveals the marketing plans that drive sales
for some very well-known products. The author provides
insightful analysis and a practical framework for applying
these plans to any product in any market.
8/20/2012 Containing practical tools; including assessments; tips; and
evaluations; this invaluable book shows readers how to take
their organizations into the future; inspire those around them -
and achieve beyond what is expected.
11/21/2001 Be recognized as a Project Management Professional by
acquiring certification from the Project Management Institute.
This book will prepare you for the Project Management
Professional (PMP) Certification Exam.
1/14/2003 Use this practical project management guide and test
preparation handbook for the PMP Certification Exam.
6/15/2005 Completely updated to reflect the most recent version of the

PMP Certification Exam; this ultimate go-to guide covers each
competency area on the exam and reveals how best to
answer exam questions on defining; budgeting; assigning; and
3/22/2001 A skill builder filled with practical strategies for making
presentations that achieve results.
11/23/2009 Filled with easy-to-use formulas; sample scripts; clear

examples; and instructive exercises; this accessible and
practical guide is a must-read for businesspeople who want to
be well-paid for the value they provide.
6/2/2009 Using examples of companies that have benefited from the
principles of primal management; this groundbreaking book
will change the way we inspire our people and show how
fulfilled employees lead to incredibly profitable businesses.
11/17/2014 Illustrated with compelling examples; this groundbreaking
guide shows how anyone can control potentially damaging
emotions; while triggering the kind of passion and energy that
supercharge performance.
1/23/2002 Best practices for sales managers who want to improve their
time management while improving the effectiveness of their
sales teams.
2/27/2003 Offers a wide variety of flexible and effective selling tactics
designed to keep the customer at the center of each stage in
the sales process.
2/5/2013 Presenting the tools you need to adapt your approach and
maintain control at every stage of the sale; this book presents
dozens of enlightening examples and the author's 17
exclusive; practical selling tools to help you exceed your
4/24/2007 Including sample dialogs; checklists; and forms; this practical
and straightforward guide gives you all the tools and advice
you need for turning the dreaded performance appraisal into a
constructive; collaborative effort.
11/30/2003 This inspiring text will motivate top management to uncover
more information about their suppliers; enable purchasing
managers to select better suppliers and give business
controllers a tool for limiting risks and improving companies'
1/29/2013 Providing easy-to-read; in-a-nutshell explanations of all the
project management (PM) basics that managers need to
achieve project success; this book demystifies the jargon and
arms managers with strategies for increasing the business
11/30/2011 Offering simple; repeatable practices for planning; executing;
and controlling projects in smaller environments; this practical
guide skips the complicated theory and goes straight to the
heart of what it really takes to make a project a success.
10/24/2002 This guide exemplifies the fundamentals of applying a project
management illustration and how it can facilitate an
organization in meeting its goals.
7/1/2009 Filled with real-world examples; this book addresses the real
challenges project managers face today; and is an accessible
and invaluable tool that will show you how to accomplish your
mission-no matter the obstacles.
10/9/2012 Emphasizing the many modern tools that help you and your
organization quantify and manage project risk; this course
guide shows how to perform a formal risk and cost analysis;
apply the Earned Value Method to risk management; and
5/9/2001 A handbook for public-relations and marketing
communications professionals who want to exploit the
Internet’s unique communications capabilities.
3/16/2010 Providing 18 common sense principles to live by; this book
offers hundreds of examples to show busy professionals
exactly how the marks can be used to make meaning clear
and emphasize ideas.
4/28/2006 Containing powerful examples; exercises; and hundreds of
sample questions; this invaluable resource will help readers
use advanced questioning techniques to sell their products
based on value to the customer; and increase their success
3/28/2005 Written by a seasoned business reporter and manager; this
provocative and practical how-to book gives people the
insights and tools to ask effective questions that get results in
every realm of their professional lives.
2/27/2012 Filled with clear; concise guidance and quick; easily
implemented techniques; this book provides supervisors;
managers; and team leaders the fun; proven activities they
need to get idea-packed brainstorming sessions started; and
1/8/2007 Filled with powerful; proven exercises; this simple; easy-to-
use book gives managers; supervisors; and team leaders
activities to help their teams overcome emotional obstacles
and become more effective.
11/22/2003 This author proposes that results can be achieved easily by
performing "surgical strikes" on specific areas that need
improvement; the book sums up the ten key areas that are
perfect targets for surgical strikes; demonstrating exactly how
7/28/2008 Designed to take the anxiety out of meetings and encourage
creative; practical discussion; this helpful book gives readers
the tools; activities; and advice to create the kind of open;
energetic; and relaxed atmosphere that leads to effective
1/15/2004 This text presents 50 fun; practical exercises for supervisors;
managers; and team leaders; the exercises cover dealing with
change and its effects; keeping competition healthy and
productive; recognizing efforts and accomplishments; and
3/23/2015 Containing 50 exercises that can be conducted in 15 minutes
or less; this book presents each activity with all the relevant
information including a list of materials needed; the purpose of
the exercise; and handy tips for success.
12/27/2006 For agents and brokers who want to increase their business
and earnings; this guide offers the tools and advice needed to
create and deliver the kind of powerful presentations that win
important listings and show off property to the greatest effect.
2/11/2013 Based on listening; genuine engagement and commitment to
win-win outcomes; this groundbreaking book provides a
powerful four-step method for becoming wildly successful by
being both influential and “influenceable.”
5/7/2010 Filled with tips; techniques; and commonsense advice that will
make anyone more productive; this invaluable guide will help
all readers organize their time—no matter how hectic their
lives may seem.
4/18/2007 Based on recommendations on the best practices of leading
companies; and the author's own 32-year career in public
relations and brand management; this timely book is a call to
action that will help U.S.-based companies prosper in global
4/21/2001 This must-have book for hiring managers covers every facet
of the hiring process from start date to orientation.
2/5/2013 Packed with forms; checklists; guidelines; and ready-to-use

interview questions; this practical; up-to-date guide provides
readers with the tools they need to get employees on board
and ready for long-term success.
1/10/2006 Nothing is more important to the productivity of your
organization than your hiring program. With help from this
practical; down-to-earth; jargon-free book; you'll find top-notch
employees and get them on board quickly and effectively.
1/30/2002 Diversity in the workplace goes beyond race and gender--it
goes to the heart of an organization's strategic planning.
6/9/2014 Presenting a groundbreaking way of doing things that will

benefit organizations and their customers; this revelatory
guide shares specific strategies to drive innovation and
collaboration; engage customers; attract and retain top
7/13/2006 Brimming with field-proven techniques that work in any
industry; this vital resource for all sales professionals reveals
the secrets; strategies; and tips readers can use to elevate
their prospecting skills and take their sales into the
10/8/2010 Whether you’re looking to jump-start or reinvigorate your
career; this book offers selling secrets that will give you the
opportunity to not only be the best sales professional in your
company; but also the best in your industry.
10/19/2009 Providing an interactive series of exercises you can use to
focus on what you really want; this book reveals how every
one of us is engineered for success and supplies a proven
system you can use to turn your greatest dreams into reality.
6/29/2011 Providing nearly 70 real-world examples of what works; what
doesn’t; and why; this inspiring book reveals an in-depth;
start-to-finish process for accurately assessing what is wrong
and a clear plan of action for fixing the problem.
5/3/2005 Get the knowledge; tools and encouragement to become a
hardier; more successful person. The book supplies insights
and strategies to combat your fear of change and uncover the
opportunities that can be found in even the most stressful
1/21/2008 Presenting succinct and clear guidelines for dealing with
conflict on both interpersonal and organizational levels; this
timeless guide will enable managers to lead their teams
without starting an argument.
2/28/2012 A definitive book for project managers looking to establish
credibility and control; this groundbreaking guide supplies a
start-to-finish system for getting successful project results
from cross-functional; outsourced; and other types of teams.
7/17/2006 Packed with invaluable guidance for controlling projects of all
scopes and in any field; this book will help novice and
experienced project leaders get the best from their project
teams.
10/18/2010 Packed with examples; interviews; and the eyewitness
perspective of a seasoned risk management consultant and
former high-ranking FBI professional; this book offers a
sobering; from-the-trenches account of real-life organizational
3/4/2003 Examines the present dot-com reality; exploring how tried-
and-true business strategies like supply-and-demand and
economies of scale can be used to build the foundation for
success in online efforts.
11/21/2005 Use this succinct; practical book to strengthen the link
between people and value; drive excellence throughout the
organization; and hone a department's focus so it stays locked
on the marketplace and business strategy.
9/1/2015 A concise but essential resource; this practical guide will help
readers increase the effectiveness of their sales force;
improve their bottom line; and advance their own career and
satisfaction in the process.
10/8/2015 Blending blunt; practical advice with funny stories from the
field; this book tells it straight; and calls out the problems
plaguing sales foces and the costly mistakes made by even
the best-intentioned sales managers.
1/21/2008 Complete with new scripts for e-mail and voicemail; as well as
motivational introductions; warm-up exercises; and memory
joggers; this invaluable reference guide provides you with the
language and tips you need to talk your way to success.
1/26/2015 Packed with proven strategies and priceless insights; this
handy book reveals how anyone can get that winning edge;
earn money faster; have more success; and gain greater
career satisfaction than you ever thought possible.
5/9/2008 Realtors can do everything right; only to have their deals fall
through at the last minute. This book offers practical advice for
preventing deal-breakers involving judgments and liens;
mortgages; divorce; inspections; loan approvals; and more.
2/18/2003 Learn how to grow your business and establish great
relationships with your customers.
10/24/2002 This hands-on guide offers crisis management ideas and

practices for leaders.
10/24/2005 Reaching across national and military service boundaries into

history to explain the background and premise behind special
operations leadership techniques; this book will help you
understand which techniques can be applied to your
11/4/2004 This innovative book explains how to use visual elements
(design; art; sculpture) to improve communications; connect
individual tasks to organizational goals; and greatly enhance
employee commitment and job satisfaction.
12/13/2003 This revolutionary tool from a proven sales star is loaded with
sales scripts; personal stories; and perspectives on what
makes a great salesperson.
2/26/2015 Revealing strategies used by Google; Apple; Cisco WebEx;
and other powerhouses; this book shows how to
simultaneously sell the technical and financial fit of any
product or service and keep the process moving swiftly toward
11/10/2005 Customers are busier than ever and are being more selective
in their purchases and business relationships. In a clear;
reader-friendly tone; this concise text shows sellers how to
develop truly exceptional phone skills and close more sales
12/21/2010 Featuring trust-building tips; sample call dialogs; and all the
specific; tactical techniques readers need to develop truly
exceptional phone skills; this guide shows sales pros what
they need to know to dial their way to success.
2/27/2004 The authors of this text have assembled a set of directives
that show civilian managers and organizations how they can
benefit from emulating Corps policies and promote
understanding and respect among the public.
2/6/2013 Filled with inside stories from well-known organizations and
the latest scientific research; this unique book takes a novel
approach by rooting out the real reasons employees aren't
delivering the service they should; rather than offering another
6/3/2004 This book provides how-to guidance to help businesses create
a strong future by emphasizing the importance of making a
single critical change instead of many smaller ones. Also
included are 5 key steps necessary to overcome resistance.
9/18/2011 Featuring a simple yet powerful eight-step process and
practical; repeatable techniques; this book shows you how to
stop jumping the gun and work with your customers to identify
their real needs; so by the time you begin your pitch in
7/17/2013 Complete with real-life examples and smart sales strategies;
this indispensable resource shows readers how they can lead
their inside sales squads to success - from hiring and
motivating to training; coaching; and more.
12/18/2009 Combining an accessible text with clear graphics and step-by-
step processes; this guide pinpoints the ten skills essential to
high-efficiency; high-success performance.
12/21/2006 With a powerful self-assessment tool that will identify a
person’s innate strengths and weaknesses; this book will help
readers play to their stronger skills and avoid wasting time on
lesser ones they can never improve upon.
5/9/2005 In this business-oriented approach to interpersonal
relationships; two management experts show how to assess
various behavior patterns and use that knowledge to capitalize
on your strengths; minimize your weaknesses; and get results
5/5/2010 Discussing such leadership traits and consummate skills as
vision; candor; a commitment to action; the ability to listen and
learn; and selflessness; this book brings the life and
achievements of General Marshall front and center.
7/28/2008 Introducing a straightforward but powerful framework for
creating exciting new product and service concepts; this
practical; eye-opening book shows companies how to take the
kind of startling leaps that will leave their competition in the
5/2/2008 Brimming with unbeatable strategies for winning people over
every time; this powerful book reveals time-tested tricks of the
trade that readers can use to present powerfully and speak
persuasively.
8/28/2008 Identifying five characteristics that fly in the face of
conventional practice; this guide presents accounts of
everyday project champions who have produced breathtaking
results and shows readers how to do the same.
7/2/2013 Sharing story after story of women banding together to help
other women; this book offers an inside look at what happens
when bright; extraordinary women—from captains of industry
to aspiring entrepreneurs—come together to celebrate and
1/28/2015 Unveiling eight indispensable competencies for the new
Network-Oriented Workforce; this essential book gives you the
tools you need to meet goals; execute strategies; foster
innovation; and make yourself invaluable to your organization.
7/31/2002 A helpful tool for calculating the benefits and breakdowns of
outsourcing in your organization.
6/10/2009 Providing all the tools staffing professionals need; this detailed
guide shows how to identify staffing needs and opportunities
through qualitative and quantitative measures; and presents
several effective; nontraditional approaches to strategic
2/9/2015 Delivering relief for the overwhelmed; this book uncovers a
total mental/physical/emotional formula to stop reacting
defensively; resolve conflicts harmoniously; energize fatigued
teammates; relax in difficult situations; and more.
7/23/2015 Analyzing the heroic exploits of U.S. Navy Seals and others
who succeed against all odds; this book identifies five factors
that combine to unlock deep reserves of personal power; and
explores the science behind resilience and explains how you
7/18/2011 Based on the seven characteristics of high-performance
project teams; this innovative book introduces TACTILE
Management; and shows readers how to make the most of
their people…and ensure project success.
10/29/2013 Whether you have too many projects; your confidence is
flagging; or you are clashing with a coworker; this practical
book offers a veritable arsenal of "magic bullet" solutions -
hundreds of situation-specific; quick-acting tips for defusing
8/20/2013 Authored by an M&A expert with more than $1 billion in
transactions under his belt; this practical and comprehensive
book offers a complete roadmap to buying companies and
achieving proactive strategic growth; from building the
3/14/2014 Providing a succinct; accessible overview of the field; this
book explains how a process system works; how to document
standard processes; and how to put that documented process
in place as a standard way of working that will remain effective
4/3/2001 Develop skills needed to conduct 12 different types of
business interviews and ensure legal compliance.
3/16/2001 Learn to understand and apply classical negotiation

techniques with poise and skill
to achieve positive results.
3/22/2001 Learn tools and techniques to plan; implement; lead and
evaluate successful projects.
9/15/2005 Focusing on practical application; this course enables you to

acquire the concepts and tools you need to plan; manage; and
deliver project success.
3/5/2003 Step by step; this book shows how to create a business-
aligned talent system.
8/17/2005 If you are a team leader; you know that getting commitment
isn’t always easy. This do-it-yourself guide discusses team
building; avoiding common pitfalls; gaining team commitment;
communicating with members and encouraging team
3/21/2014 Explaining how the National Academy of Sciences used
audience research to improve the way evolution is taught; to
how NASA incorporated cutting-edge tools to visualize issues
in climatology; this unique book reveals how to make the
12/10/2007 Using real-life case studies and examples that take you step-
by-step through the process; this book gives you everything
you need to implement this powerful system; and bring
genuine and permanent savings to your company.
5/8/2003 A hands-on guide to achieving operational superiority; this
book
gives you the exact answers you need; whether you’re trying
to improve the performance of an existing supply chain
1/23/2008 A complete
system; handbook afor
or implement achieving
new one. total supply chain
success; this concise; practical instruction manual gives you
all the tools you need; whether you’re trying to improve the
performance of an existing supply chain system or implement
1/20/2012 Featuring examples and experience from roughly 100
projects; this practical guide breaks new ground with a highly
compressed timeline for using the SCOR (Supply Chain
Operations Reference) framework to plan and execute supply
12/10/2007 By addressing issues that may at first seem too messy or
dangerous; this tough-love guide tells American companies
the truth about the state of their businesses; and how to make
them even better.
9/19/2005 Apply the tools and techniques in this course to meet
contemporary time challenges and balance the demands of
work and personal life. This up-to-the-minute course offers
proven time management strategies to increase your
3/22/2001 Learn how to develop an effective time management plan that
works for you.
2/25/2013 Packed with research findings; best practices; case studies;

proprietary assessments; and more; this innovative book
shows how to set up a world-class leadership-development
program—and have the metrics to prove it!
11/4/2015 Showing you how to reach unreasonable people; this powerful
and practical book explains how the key to handling irrational
people is to learn to lean into the crazy—to empathize with it
and transform yourself from a threat into an ally.
12/15/2014 Part history; part guidebook; part prediction for the future; this
essential resource is for anyone interested in finding and
connecting with customers in the vast and shifting Internet
universe.
10/30/2003 This unique guide takes strategic planning to a new and more
powerful level. It is the only book that integrates the planning
process with team decision making and the facilitation skills
needed to make them effective.
7/22/2005 Written by an industry insider; this provocative book describes
the origins of the chaos and follows the long-term trends that
originated in the mid-1990s. The winners and losers; both
present and future; are analyzed and long-range directives
11/11/2004 This essential guide illustrates the importance of feedback
using a simple fable in which a beleaguered manager
recognizes the enormous impact feedback can have in his
organization by experiencing firsthand what it feels like to go
1/31/2008 A practical and entertaining guide that will help anyone
supercharge their communication skills; this book gives
readers the tools and confidence they need to take charge of
any conversation; meeting; or networking encounter.
1/6/2006 Through the journey of a 65-year-old traditional CEO and his
35-year-old Zen entrepreneur son; this introspective book
reveals nine key qualities good leaders should exhibit.
5/3/2006 Identifying the skill set that causes others to see people as
natural born leaders; this introspective book helps readers
assess their current level of these skills; and coaches readers
to master their weak areas.
10/31/2011 Featuring activities; self-assessment quizzes; and real-life
anecdotes from professional and social settings; this practical
book shows readers how to identify what’s likable in
themselves and create honest; authentic interactions that
7/24/2003 This reference is packed with bite-sized; self-contained topics
conveniently arranged for quick access and adaptable to a
myriad of instructional design and development situations.
11/13/2012 Based on research performed by the prestigious Saratoga
Institute; this insightful book provides readers with real
solutions for the costly problem of employee turnover as well
as innovative best practices for engaging and retaining in a
2/15/2005 Based on data from surveys of 19;700 employees performed
by the Saratoga Institute; this valuable book presents 54 Best
Practices that will serve as the building blocks for a proactive
approach to employee satisfaction; growth; and retention.
11/2/2001 A compendium of decisions that fundamentally changed the
face of business.
12/12/2003 Learn how to develop staff members through training and

delegation; listen actively to build trust and increase
communication; give and receive useful feedback to keep
projects on track; and create a motivational climate that
10/24/2002 Tips; tricks and hints to a successful career in sales.
2/8/2013 Filled with money-generating strategies; humorous yet

instructive anecdotes; thought-provoking axioms; and
powerful tools; this book provides the advice and inspiration
salespeople need to master the essentials and hit the ground
9/25/2013 Containing legal terminology; slang and buzzwords;
acronyms; management theories; historical figures; economic
concepts; performance metrics; and more; this resource
presents clear; authoritative; explanations of more than 6;000
6/12/2008 Based on the set of managerial competencies specially
developed by the AMA for a new core management
curriculum; this guide provides readers with a comprehensive
understanding of how to continually develop managers
8/2/2011 Packed with dozens of sample documents and practical tips;
this versatile; powerful; and indispensable toolguide takes the
guesswork out of preparing first class written pieces of every
type; from memos and e-mails; to speeches and sales letters.
2/22/2013 Providing readers with over 370 customizable model letters;
this comprehensive; invaluable resource presents a refresher
course in the letter-writing basics; and lists common mistakes
in grammar; word usage; and punctuation.
11/29/2010 Taking the guesswork out of more than 50 commonly used
business documents; this helpful book covers key points of
grammar; style and spelling; and presents strategies for
writing more clearly; avoiding bias; eliminating cliches; and
6/14/2003 This timely decision-making tool is designed to give every
organization the information and direction necessary to benefit
from the very latest in e-learning theory; technology; and
business strategy.
8/21/2011 Filled with strategies; principles; and measurement
techniques; this indispensable guide enables anyone involved
in the financial management of an organization to know what
factors are at stake and how to protect the bottom line.
2/26/2010 Filled with powerful examples and case studies; this book
covers a wide range of leadership challenges such as
sustainability; competitive advantage through leadership;
leading across cultures; and many more timeless (and timely)
8/13/2014 Compiling essays and advice from the field's top
professionals; as well as case studies and solutions to specific
project management dilemmas; this guide is an essential
reference to the critical concepts and theories all project
1/13/2006 Containing definitive models; case studies; advice; and
solutions to specific project management dilemmas; this
valuable toolbook provides practical; how-to-do-it information
on everything you need to succeed in this complex; constantly
12/31/2010 Packed with case studies to ensure thorough comprehension
of key principles; this thorough reference contains definitive
models; advice; and in-depth solutions to specific project
management dilemmas.
2/26/2010 Based on in-depth interviews and cutting-edge research; this
book is designed to help professionals merge their traditional
and Web-based campaigns while protecting their clients;
companies; and themselves against harmful attention.
6/14/2004 Reflecting the most up-to-date concerns of participants;
trainers; and managers; this book addresses fundamental
learning categories including learning and creativity;
communication and connection; influence; compromise;
1/28/2014 Citing enlightening research and real-world examples; this
smart; practical guide presents readers with a detailed
methodology for growing sales and expanding their customer
base using social media.
5/28/2004 The ten lessons within this text form a roadmap to decisive
victory in business; and proves how superior strategy trumps
other factors in almost every competitive arena.
3/15/2004 At the heart of this book reside ten competencies for leaders
to master in order to inspire mind; heart; and spirit in others—
to win different levels of commitment.
4/29/2004 This book explores how B2B buying and selling has changed
in the past century and what buyers today want from
suppliers. It reveals the secrets behind a multifront approach
to business interaction.
3/5/2003 Offers leadership lessons from dozens of biblical figures;
illuminating their ability to face and overcome extraordinary
challenges.
10/19/2007 By identifying 11 traits that can make work relationships
difficult; this fun; easy-to-read book offers realistic strategies
to help anyone on the planet get along with even their most
difficult coworker.
9/22/2003 This activity book contains 50 exercises designed to engage
individuals; teams; and groups in generating thought and
discussion; also included are fun exercises; discussion
questions; essays; activities; and more.
10/26/2009 Filled with quick tips; exercises; self-assessments; and
practical worksheets; this comprehensive book presents an
easy-to-master five-step process for effective delegation.
10/27/2009 Offering warmhearted advice and encouragement for finding
the work you love; this book invites you to enjoy the inspiring
stores of people who have made dramatic career transitions
that led them to peace; fulfillment and contentment.
11/25/2009 Including a 360-degree assessment covering the ten most
essential skill sets of well-balanced and effective leaders; this
book shows managers how they can use contextual coaching
to simultaneously promote both individual and organizational
1/6/2010 Easily accessible and filled with real-world examples; this
book helps readers analyze their communication skills and
challenges and explains how they can use simple problem-
solving techniques to resolve the people issues that derail
10/18/2002 This guide provides an innovative; new approach to
maximizing sales forces successfully in the 21st Century.
7/17/2006 Packed with hundreds of real-life examples of what works and

what doesn’t; this guide is a practical; accessible; detailed
roadmap to building a compensation system that gets it right
by creating motivating incentives that produce positive
9/12/2003 This book offers; for the first time; a research-based analysis
of the 14 key skills (or "competencies") trainers must master
to be effective. It provides trainers with pragmatic ways to
apply these competencies in the real world.
4/26/2001 A reference designed to help businesspeople at all levels
have more productive meetings - whether you're organizing;
chairing; or just attending.
2/18/2003 This handbook gives you all the tools and information you
need to evaluate potential employees’ past performance and
make informed hiring decisions while staying within legal and
ethical boundaries.
3/31/2001 Understanding; implementing; and evaluating training
programs.
2/24/2016 Helping women speak out; take risks; and assume leadership
positions with assurance; this powerful book moves beyond
research and statistics to focus on what’s really important:
how women can become more confident; one step at a time;
5/26/2003 30 ready-to-use exercises trainers can use to help workshop
participants communicate more effectively and create positive
outcomes from conflict situations.
10/31/2002 This is an inclusive handbook to developing and managing a
flourishing corporate university.
3/17/2003 This book is packed with strategies for bringing out energetic;
active participation every training session.
9/18/2011 With an aim to get employees thinking better and faster with
hands-on activities and ready-to-use assessments; this book
helps team members work on challenging assumptions;
brainstorm divergent ideas; and then pinpoint the ones that
8/3/2011 Packed with current research and insightful examples; this
one-stop guide offers strategies for improving your cross-
cultural interactions; and gives you the knowledge and skills
you need to work effectively with anyone; anywhere.
9/21/2001 Customer Relationship Management is more than just a
technology. It's a way of doing business.
6/28/2013 Blending clear techniques; lessons from behavioral science;

case studies; situation-specific advice; and practice exercises;
this book explains how to use the right words to turn volatile
scenarios into calm and productive customer encounters.
5/13/2011 Filled with up-to-the-minute thinking and the latest legal and
technological updates; this important book contains case
studies; interviews; and all the practical guidance needed to
create the kind of thorough disaster recovery plan every
8/27/2004 This comprehensive reference is designed to help your
business survive any possible kind of disruption; and gives
you the tools to protect your organization in the event of
extraordinary circumstances.
12/31/2010 The most diligent compliance with laws and regulations can’t
foster true workplace diversity. This insightful book promotes
understanding by answering many of the toughest questions
that professionals and their employers are often afraid to ask.
10/26/2011 Detailing the stories of executives of General Electric; Hewlett
Packard; Merck; and PepsiCo; this book distills into 10 clear
steps the methods that the most successful companies used
to develop integration; keep it growing; and empower their
5/17/2001 Serious advice on how to leverage Internet technology to build
and promote a customer-centric electronic business.
3/21/2001 Answers to dozens of real-world questions that business

managers would ask about business use of the Internet.
1/21/2014 Beginning with the author's own journey of starting a

supplemental business; this empowering book presents
interviews with "modern-day side-giggers" to show you how
you can escape from financial fear and frustration; and start
4/10/2001 A guide for business managers who want to build an
electronic presence to help their bottom line.
2/21/2003 These questions and answers; interviews; and sample cases

demonstrate how e-learning can make a big difference not just
in your training programs; but in your entire business strategy.
3/28/2011 Filled with revealing case stories; insightful examples; and
practical tips and techniques you can use immediately; this
book reveals where power comes from; how it works; and how
you can tap into it to achieve your own personal and
2/26/2003 This activity book presents trainers with 50 innovative EI
exercises to be used for either individuals or groups.
12/19/2015 From setup instructions to debriefing questions; this book

offers simple exercises that are quick to deploy and target key
areas that benefit most from EQ training; including leadership;
project management; customer service; teamwork; sales; and
10/26/2011 Packed with the latest research findings from the prestigious
Hay Group; this book uncovers the hidden impediments to
performance - excessive procedures; lack of resources; overly
narrow roles; and more - outlines best-practice solutions for
5/3/2001 A look at the legal issues -- and appropriate use policies --
surrounding employee use of corporate e-mail and Internet
systems.
11/8/2004 This guide offers practical tips for developing emotional
intelligence and reaping its benefits in any work environment.
It also helps professionals understand how emotions can have
a profound effect on performance; values and workplace
7/28/2008 Filled with insightful examples; this practical guide shows you
how to assess the emotional intelligence of candidates and
ensure that they're the right fit for the job.
6/8/2006 By demystifying the role that accounting and finance play in a
corporation; this indispensable book contains crystal-clear
examples that demonstrate how managers can connect
corporate financial information directly to their own strategies
6/29/2011 Demystifying the role accounting and finance play in a
corporation; this practical guide demonstrates how financial
decisions reflect business goals; and shows how managers
can connect corporate financial information directly to their
7/20/2005 Offering a commonsense approach to making courtesy;
etiquette; and respect for others a competitive advantage in
the workplace; this clear-cut book emphasizes appropriate;
effective communication and behavior as a means to get
11/23/2010 Filled with customizable tools and practical guidance; this
handy; essential toolkit paves the way for any company—
large or small—to reduce employee turnover; improve the
quality of its people; and successfully manage their
6/22/2010 Filled with practical advice and real-life examples; this
insightful book will help companies create a simple yet
powerful brand experience that resonates purpose fully;
consistently; and continuously with customers.
11/28/2009 Jam-packed with step-by-step procedures; checklists and
guidelines; samples and templates; and more; this practical;
powerful book will keep teams and groups humming along
and getting results.
2/25/2013 Providing leaders with the step-by-step procedures;
checklists; guidelines; samples; and templates they need to
help any team run like a well-oiled machine; this book includes
establishing ground rules; planning meetings and agendas;
2/3/2015 Including insightful overviews; case studies; and practical
guidelines; this book helps readers utilize experience;
knowledge; proven techniques; and best practices to guide
them through daily facility management challenges and
5/6/2005 Written in an inviting and accessible style; this classic skill-
building book is an essential tool for becoming an effective;
confident new manager.
2/27/2012 By dispensing the bottom-line wisdom first-time managers
need to succeed; this true management classic discusses
increasing employee engagement; encouraging innovation
and initiative; helping team members optimize their talents;
1/24/2008 Filled with ready-to-use tools including sample dialogues;
phrases; documents; and plenty of useful tips; this book gives
you the skills; confidence; and guidance you need to get the
most from the performance appraisal process and from your
7/11/2007 Packed with activities and assessments for both the manager
and team members; this engaging book helps readers
discover how their own leadership and management style
influences the success of their teams.
8/3/2010 Filled with real-world examples and dozens of field-tested
tools; this concise; information-packed guide will quickly
transform readers into confident; effective trainers.
5/10/2006 Part history and part how-to; this real-world; practical guide
introduces readers to the techniques developed by four
legendary sales giants; and offers concrete examples of how
they still work in the 21st century.
2/20/2004 The author of this text offers advice on how to negotiate
effectively; dress appropriately and find mentors; as well as
how to speak directly; exude confidence; and pinpoint
companies that are committed to women's advancement.
3/28/2011 Illustrated by compelling cases and clear examples; this in-
the-trenches manual provides a logical structure and practical
advice for applying lean principles throughout the
organization.
7/10/2002 A comprehensive guide to any and all firing and hiring
situations.
4/27/2005 For speakers who want to make their presentations soar

above the tens of thousands of speeches delivered (and
immediately forgotten) every day; this book offers proven
ideas and techniques for creating speeches audiences will
4/6/2004 This book is an easy-to-use problem solver that addresses
200 questions every employer needs to deal with; from
recruiting and hiring to discipline and termination;
compensation and benefits to training and employee relations.
7/6/2011 An easy-to-use problem solver that can be used as a quick
reference in specific situations; this book addresses over 200
questions that employers need to deal with; from recruiting
and hiring to discipline and downsizing; compensation and
3/7/2005 Use this book to find out how to achieve exponential savings
and breakthrough innovations in your organization. This timely
book presents amazing success stories from best-of-the-best
procurement organizations like Honda; Delphi; John Deere;
9/10/2003 In this bold; fresh approach to leadership; two psychologists
profile more than 50 leaders who have leveraged the legacy of
their experiences into five powerful habits to shape the way
they think about and respond to challenges in their leadership.
7/13/2006 Presenting the idea of using outsiders to stimulate innovation;
this book reveals how to find and work with the right people
and shows; through fascinating real-world examples; the huge
difference they can make.
2/22/2014 Packed with real-life examples and powerful principles; this
groundbreaking; game-changing book draws on the work of
pioneering geniuses in design; architecture; and the arts to
help salespeople develop a predictable creative process.
2/3/2004 This text offers a quick yet comprehensive guide to the basics
of successful selling--prospecting; getting on the customer's
wavelength; dealing with objections; negotiation; closing the
sale; and more.
2/29/2012 Featuring illuminating real-life job search stories; this practical
book shows readers how they can take control of their job
search experience by using the simple yet incredibly powerful
step-by-step system that has helped over 100;000 people find
7/18/2011 Clarifying how sales packages fit into metrics such as return
on asset; return on equity; operating costs; net profit; and
earnings; this book reveals how readers can determine their
product’s value as perceived by an organization’s ultimate
7/14/2006 Based on extensive research and featuring real-life examples
from companies known for their outstanding customer service;
this inspiring and practical book shows readers how to take
the critical step toward truly outstanding customer service.
7/28/2008 Honest and authoritative; this guide will give readers practical
techniques to help them cut through the fluff; guff; geek; and
hyperbole; write exceptional business documents; and get
their message heard.
4/5/2011 Filled with practical; powerful tools; exercises; and
assessments; this plain-English book explores the vital skills
and traits anyone can use to earn trust; generate interest; and
motivate others.
4/26/2003 Know just how and where to apply specific techniques to build
morale; creativity; alignment; and productivity across your
entire company.
1/8/2014 A concise tool kit containing more than 100 practical tips for
creating and communicating meaningful messages with
presence and authority; this handy guide helps readers
achieve the kind of genuine presence that leads to lasting
2/14/2013 Containing up-to-date research on the role of leaders and the
expectations followers have for them; this pithy; powerful
guide features energizing action tips; self-assessments; and
"Thnk About It" lessons to spur readers on to reach
10/27/2005 If you’re eager to master critical leadership skills but are short
on time; this comprehensive but concise guide offers handy
checklists and practical advice on strategic leadership; life and
career management; performance leadership; and more.
12/6/2007 Featuring illuminating case studies of companies that have
made leadership development an integral part of their
strategy; this book will ensure that today’s businesses have
the tools to help their most promising talent reach their
5/5/2005 Featuring modules designed for beginning to advanced skill
levels; this unique book provides trainers with a wide range of
activities to teach and apply the most critical leadership
competencies participants need; such as trust; vision; values;
2/26/2010 By examining how Harley-Davidson was able to adapt in an
ever-changing world and accelerate product development; this
book identifies universal change and improvement issues so
companies in any industry can incorporate Knowledge-Based
9/6/2012 Written in a conversational; easy-to-understand style and filled
with workplace examples and step-by-step explanations; this
self-study course guide leads human resources professionals;
managers; supervisors; and students through the legal maze
7/12/2002 An updated guide to the most recent project management
techniques.
1/15/2010 A fast-read solution for both seasoned and first-time project
managers; this guide can help any professional achieve on-
time results; superior organizational ability; consistent profit
generation; and a reputation for both quality and
8/3/2011 Free of complicated theories; this straightforward book
focuses on what really works to get people motivated; working
effectively; and acting as leaders themselves so they can
design a system of development tailored to their team and
9/20/2001 If the thought of giving a speech ranks right up there with root
canals and IRS audits; this book is for you.
7/12/2012 Including all the tools you need to prepare your managers for
anything; this innovative training guide supplies real-life case
studies and analysis exercises for troubleshooting problems
and overcoming obstacles with skill and confidence.
11/13/2009 By clarifying hot-button issues such as dealing with conflict;
privacy issues; COBRA compliance; disabilities; sexual
harassment; and more; this book provides a straightforward;
step-by-step guide to human resources topics.
8/27/2013 Bringing readers up to speed on current developments in
employment law; this guide explores: how social media is
changing the recruitment landscape; shifting labor standards
on compensation and benefits; record-keeping requirements;
11/17/2009 Explaining why managers must take the lead in attracting;
cultivating; and retaining the most productive; promotable
people; this indispensable guide features real-world examples
and provides the practical skills they need to do it…every day.
10/18/2006 Decisions about rewards are not just in the hands of HR
professionals. This important book shows that managers have
more power than they may think to use rewards creatively and
keep their most valuable employees happy and productive.
8/31/2011 Including over 100 formulas and ratios with numerical
examples; spreadsheet entries; and step-by-step calculations;
this indispensable business tool gives you the essentials of
budgeting and forecasting; financial analysis; reporting;
7/24/2003 This book answers over 100 important and common
management questions; tackling topics such as conflict
management; recruitment and orientation; performance and
stress management; political skills; and more.
2/14/2013 Filled with tools; tips; and case studies; this practical yet
expansive book will help organizations transition from
outdated supply-driven processes to new market-driven
models in order to to keep pace with accelerating service
4/12/2011 Featuring case studies and examples from major brand
successes of recent years; this indispensable guide shows
you how to identify your marketing objectives and deploy
specific strategies for every stage of the marketing cycle.
12/10/2007 Containing templates; scripts; letters; and 15 tried-and-true
Market Action Plans; this indispensable guide shows readers
how to take their financial services practice to the million-
dollar level and beyond.
6/17/2003 What are the boundaries of employee privacy...and who
should draw them? This timely book takes a probing look at
the relationship between companies and their employees; and
examines the social; legal and moral implications of employee
11/7/2006 With its unique combination of inspiring examples; cogent
analysis; and practical advice; this book takes you beyond the
usual boundaries of type to a realm of individual and
organizational growth reserved for only the greatest leaders.
11/15/2013 Packed with inspiring stories and compelling examples; this
thought provoking book offers a bird’s-eye view of the shifting
landscape and reveals how any organization; large or small;
can begin creating a profitable; sustainable future.
8/18/2010 Brimming with real world examples and input from thirty top
HR practitioners and thought leaders; this groundbreaking
book ushers in a new era in human resources and human
capital management.
7/29/2008 Using examples; research; and metrics; this essential guide
provides a roadmap for delivering measurable business
results by systematically improving the performance of those
in roles most important to customers and shareholders.
7/1/2009 Ranging from basic skills to those more advanced; this book
gives fledgling managers the help; and fast; practical advice
they need to succeed with flying colors; right from the start.
7/11/2013 Featuring valuable tools for tracking costs and measuring
results; this indispensable book shows marketers everywhere
how to capture the leads they need to help their companies
succeed.
11/18/2004 This introspective book provides a clear picture of what rapid
changes are now underway in today's workforce in order to
attract and retain motivated; loyal; and productive employees.
6/22/2010 Featuring exclusive insights and inspiration from today's top
marketers; this eye-opening book reveals how readers can
deliver the kind of blockbuster experiences that 21st century
consumers demand.
11/6/2015 Far from being a wish-upon-a-star discussion of workplace
happiness; this book presents an array of surprisingly simple
strategies as well as practical 30-; 60-; and 90-day plans
designed to focus your actions and make employee optimism
8/20/2009 Using the proven techniques of storytelling; combined with
quotes and exercises; this guide shows readers how they can
increase their emotional intelligence and overcome the
barriers that are preventing them from realizing their true
10/30/2002 This Q & A book is an easy-to-understand set of tools that can
help managers answer common questions in the performance
appraisal process.
10/7/2013 Considering factors such as workforce composition; company
growth stage; and organizational goals and challenges; this
book will help you create a dynamic appraisal system that's
flexible and adaptable enough to accommodate market
12/10/2003 This clear and concise text provides tips and strategies
covering topics such as goal-setting; decision-making; project
management; and career planning. It presents ways to
increase productivity; enhance writing; listening; and speaking
11/25/2015 Authored by an experienced process analyst; this how-to
guide presents a simple; bottom-line approach to process
improvement work that will have your business running better
in no time.
3/19/2010 Written for the layperson; this incredibly practical book cuts
through the lengthy; technical explanations to offer a 10-step
method to developing a process inventory.
5/8/2006 Filled with proven techniques to become more captivating and
persuasive; this book shows readers what charm can do; and
how they can use simple methods to become more charming
and dramatically improve their social lives and business
8/1/2011 With compelling examples of successes and failures at
organizations from Ford Motor Company to the FBI; this book
provides the framework and mechanisms for uniting business
and technology; so that the two drive each other.
2/20/2007 Serving as a guide to establishing project business
management as an integrative business function for forward-
thinking companies; this book provides a blend of strategic;
tactical; portfolio; program; and project planning and execution
3/5/2003 Sounds the call for a return to sanity—for building enterprises
on that channel and individual and team potential into
organizational intelligence or “OI.”
12/22/2001 How to give and take criticism to get better results.
11/30/2011 Filled with profiles of leaders with powerful presence and the
latest neuroleadership research translated into actionable
habits; this book will show leaders how to build trust; banish
limiting thoughts and behaviors; and galvanize their team
6/15/2012 Featuring interviews with distinguished business figures and
containing instructive real-world examples; this book reveals
how to leverage the remarkable power of a reputation rooted
in authenticity.
12/22/2003 This text presents a five-step Discovery Process for staging;
aligning; exploring; creating; and mapping the paths between
analytical; numbers-oriented; day-to-day planning and market-
centric; discovery-driven innovation that focuses on the future.
10/10/2013 Applicable to any organization in any industry; this book
presents a Discovery Process for staging; aligning; exploring;
creating; and mapping paths between analytical; numbers-
oriented; day-to-day planning and market-centric; discovery-
2/21/2003 An accessible road map to Ultimate Six Sigma—a broader
and more vigorous system that breaks through the narrow
confines of quality excellence to total business excellence.
11/14/2013 Pinpointing applicable truths for solving real-world problems;
this concise book distills the practical wisdom from Drucker’s
myriad books; essays; articles and his decades of teaching
and consulting into a set of fresh; vital lessons that will
1/25/2010 Including key definitions as well as sample forms; this helpful
guide introduces readers to the business reasons for having a
centralized project department and explains the PMO’s
functions and how to set up and run a PMO.
10/31/2002 Whether your organization is large or small; this guide can
assist you in implementing and managing all the details that
go into a succesful project.
2/19/2004 This resource is a practical guide for understanding
fundamental project management issues and implementing
workable solutions and covers everything from estimates;
quality control; and communications; to time-; risk-; and
3/29/2004 Based on approaches used by successful project managers in
many fields; this guide offers step-by-step methodologies for
managing every conceivable project step; from cost estimating
and budgeting; to quality assurance and control; and more.
8/3/2010 Based on the approaches used by successful project
managers in many fields; this step-by-step guide presents
proven project management techniques in an accessible;
easy-to-apply format for managing every conceivable project
1/9/2014 Complete with checklists; charts; examples; and tools for easy
implementation; this handy guide is filled with step-by-step
guidance that will enable managers to get complex projects
completed on time and on budget.
5/4/2005 Gain insight into how a small; unknown company like
Qualcomm managed to storm the wireless industry and grow
into a multibillion dollar powerhouse in less than a decade.
Learn how you can apply the Qualcomm model in your
2/26/2004 This text presents the most effective way to generate and
sustain profits and growth in any industry; even in the face of
stiff competition and tough market conditions.
7/27/2005 Whether you manage a contact center or work in another
department that needs to strengthen its alignment with the
contact center and leverage its capabilities; this book will
provide the blueprint you need to accomplish your goals.
8/3/2002 Ideologies allowing organizations to capitalize on the worth
and productivity of customers and clients.
12/6/2001 In a Knowledge Economy; human capital becomes the biggest

profit lever. Here's a practical approach to applying ROI
techniques to your most important asset.
11/30/2009 For organizations performing the essential task of measuring
the value of their people; this go-to resource shows executives
and HR professionals how to gauge human costs and
productivity at three critical levels.
12/22/2001 A helpful book for new managers unsure of how to handle the
increased responsibility professionally; effectively; and fairly.
7/29/2008 Packed with savvy advice; enlightening case studies; and no-
nonsense know-how; this straightforward guide provides the
critical information sales managers need to succeed in this
increasingly difficult job.
2/18/2004 This unique book shows readers how to achieve the perfect
win-win sales situation and demonstrates how to build value-
driven solutions from the perspective of customers' goals
rather than the products and services being offered.
2/24/2015 Introducing a data-centric tool that precisely measures the
capabilities needed for sustainable growth; this book analyzes
the dimensions of talent; strategy; and execution; produces a
baseline score; and shines a light on the performance gaps
6/14/2012 Packed with stories; dialogues; and examples; this book
delivers more than 30 psychologically insightful strategies for
pinpointing how different people make decisions; and tailoring
your sales message to match.
3/3/2014 Presenting an actionable framework for anyone to achieve
better results; this practical guide will help you determine your
strengths and weaknesses; and pinpoint where to focus for
immediate results.
7/28/2004 This innovative book shows sales managers how to work
together with changing corporate goals without sacrificing the
exceptional results they were hired to achieve.
11/9/2001 Everyone knows that word-of-mouth is the most powerful form
of marketing. Here's how to make it happen.
4/13/2011 With step-by-step guidance for constructing a word-of-mouth

marketing campaign; as well as enlightening case studies and
examples; this powerful book shows you how to manage the
“New Marketing” methods and connect with increasingly wary
10/29/2002 Enhance innovation in your organization or business with the
strategies and guidance provided in this reference.
5/9/2014 Featuring case studies and examples of both what to do and

what not to do; this immensely practical and eminently
readable book shows readers how to create a business plan
that speaks directly to investors and lenders and makes it
1/9/2014 Supported by recent breakthroughs in neuroscience; including
research on motivation; learning; and achievement; this book
presents a sustainable; people-centered system to build a
culture of greatness that starts with the stars and spreads to
3/25/2015 Introducing managers to a powerful new engagement and
retention tool; this practical guide explains how stay interviews
reinforce good relationships; forge new ones; and help repair
those that are strained.
7/20/2005 Business is like life. It's a game where the streetwise and
streetsmart triumph over the unskilled and unprepared. In this
compelling book; readers learn tips; tactics; and techniques
the street-savvy pros use to negotiate and win the game of
7/30/2003 This book is a true field guide; a down-in-the-trenches look at
how to avoid the troubles that plague so many alliance efforts
and how to forge a collaborative link that adds value to all
participants.
1/8/2015 Packed with easy-to-use tools; checklists; and worksheets--as
well as case studies from Oracle; UPS; and more; this book
beyond introducing the technology; to offer trainers proven
techniques tailored specifically to engage live online
8/16/2004 This book helps companies avoid costly litigation and
potentially devastating injury to reputation brought on by
violations of law and ethical norms.
6/12/2009 Loaded with enlightening examples from companies such as
Mars; Procter & Gamble; Intel; and Wal-Mart; this book blends
theory; best practices and relevant examples to show how any
organization can transform its supply function into a key driver
7/1/2009 Put together by an outstanding network of experts from
business; consultancies; and academia; this clear; easy-to-
follow book helps readers understand what sustainability
means; and how they can implement it in their organization.
1/18/2003 Tips; tactics; and rules for effective workplace teams.
11/4/2003 Filled with valuable tips and proven strategies from the front
lines; this book gives leaders of self-directed work teams
much-needed guidance on performing their diverse and
demanding duties.
7/29/2008 Filled with bullet points to make tips and strategies quick and
easy to grasp; this practical guide covers both the structure
and nitty-gritty process details that so often derail even the
best teams.
12/15/2014 Exploring ideas from Aristotle; Heraclitus; Sophocles; Hesiod;
and other great thinkers; this book shows you how to take
each idea - along with what you've learned about yourself -
and apply it to the challenges of the modern workplace.
4/26/2012 Filled with smart tactics; revealing interviews; and handy time
management tools; this proven guide will show those who
feel swamped by work and overwhelmed by information how
to get everything under control.
2/16/2005 A perfect resource for new trainers; managers who are
suddenly asked to train; and training professionals needing a
quick refresher; this practical; user-friendly book shows how to
achieve significant performance improvements through
11/18/2009 Offering a revolutionary new approach to attracting and
hanging onto the best and brightest talent; this unique book
explores the latest thinking in employee relations;
compensation and benefits; training; on-boarding; and
12/8/2014 Delivering proven techniques and tools for motivating people
and triggering improvement - swiftly and painlessly; this book
rejuvenates the powerful but neglected art form of using
criticism when crafted carefully and communicated skillfully.
6/4/2002 One of the founding fathers of the Six Sigma process provides
the steps necessary for a company to revolutionize itself into
an industry leader.
11/11/2009 Offering a comprehensive; in-depth guide to the opportunities
in the Second Life marketplace; this book gives readers
practical tips and strategies for creating an income stream;
and marketing or extending a brand on the site.
2/11/2003 Shows assistants how to take charge of their relationship with
their boss and make themselves indispensable.
6/9/2006 Based on five years of research into the effective use of

consultants; this unique guide provides an eye-opening look at
the critical roles that a consultant should be aware of to create
value for the client.
7/23/2012 Complete with invaluable exercises readers can do easily and
quickly; this practical guide shows readers how to be taken
more seriously by speaking pleasantly; articulately; and
knowledgably.
3/29/2004 This guide overviews the web conferencing products available
on the market; which applications work best and why; the
features and user interfaces of salient products; the
equipment required; how to set it up; and a typical pricing
7/23/2012 Packed with engaging stories and enlightening examples; and
authored by someone who has trained both Olympic athletes
and Fortune 500 executives; this book teaches managers
everywhere how to inspire standout performance from their
7/13/2006 Get wise to the knowledge within your organization! The eight-
step process introduced in this book will show you how to
discover and realize the power of the untapped knowledge
that exists within your organization.
11/16/2004 This riveting text reveals four leadership processes distilled
from the life and extraordinary accomplishments of Alexander;
King of Macedonia.
11/2/2002 This guide offers sound suggestions to trainers how to
develop an "individual learner" setting.
6/22/2010 Demonstrating how to combat the '12 Assassins of Sales

Force Stability;' this eye-opening book examines reasons for
high turnover; explains how it can be avoided; and gives
readers specific strategies for maximizing the effectiveness of
4/10/2014 Sharing best practices from companies that have
implemented a big data strategy including Walmart;
InterContinental Hotel Group; Walt Disney; and Shell; this
book provides a roadmap for organizations looking to develop
7/2/2013 Based on candid insights from real-life employers; this
invaluable book helps readers show hiring managers who they
are and why they’re the perfect fit for the job they seek.
2/18/2014 Filled with business expert Brian Tracy's trademark wisdom;
this book reveals 21 proven time management techniques you
can use immediately to gain two or more productive hours
every day so you get more done; in less time - with much less
3/18/2004 Filled with hundreds of powerful; practical; proven strategies;
tools and techniques; this book will help you take complete
control of your time and use it to get more done--faster than
you ever dreamed.
11/4/2004 This is an insider's firsthand account of how AT&T tried to
cope with fierce competition; economic turmoil; and intense
media scrutiny as a backrop for new strategies in weathering
unforgiving business conditions.
5/20/2015 Practical; accessible; and packed with activities; this one-of-a-
kind book explains how movement enhances learning and
introduces a unique and highly effective way to energize an
audience and increase retention through simple body-focused
5/5/2010 Using a courtroom trial as a metaphor; this thought-provoking
book will help bridge the gulf between what learning functions
deliver and what business units need to execute their
strategies.
5/9/2014 Learning goals and business goals should go hand in hand.
Presented here are the tools; worksheets; and assessments
needed to tie the learning experience to enhanced
performance outcomes - and deliver sustainable; quantifiable
5/1/2014 Career success doesn't happen overnight. From building
relationships with mentors; to positioning (and repositioning)
yourself for promotion; this essential guide provides the tools
you need for a lifetime of advancement.
1/23/2007 Offering assessment tools and action plans you can begin
using right away; this book tells you not only what to measure;
but how to do it—and in what context—to make a truly
transformational difference in your enterprise.
3/2/2004 This text looks at how the strategic planning process can be
applied directly to the achievement of shareholder value; and
provides a practical methodology.
11/9/2009 Offering practical advice for preparing those working with
other cultures; this book acquaints readers with the paradoxes
and mental processes leaders need to relate successfully to
people with different backgrounds; cultures; and societal
1/9/2014 Whether you’re a manager; a business owner; an executive;
or CEO; this practical and concise guide is an essential
resource that will help you compete and succeed in today’s
complex and rapidly changing business environment.
7/17/2012 Filled with inspiring examples from sports and business; this
revelatory book points the way to a life lived more deeply and
filled with joy; passion; success; excitement; and peace.
12/5/2003 This text offers tools for identifying trust opportunities; as well
as numerous inside accounts of trust-building successes and
failures by high-profile organizations and leaders.
5/5/2008 Using real-world examples and engaging stories; this book
offers a systematic approach that will help companies
strengthen and build their businesses in a world filled with
would-be buyers who are more inclined to doubt than to buy.
2/15/2005 Written by one of the world’s most sought-after personal
coaches; TurboCoach shows those in the coaching field how
to get top results from clients; how individuals can become
their own coaches and rapidly improve the quality of their own
9/9/2003 This text presents a 21-point array of strategies for turning
around struggling businesses and moving successful ones
into high gear; it also offers a combination of examples;
inspiring stories; time-tested approaches and more.
2/22/2007 Giving you a wide array of fresh new tools you can start using
immediately; this book provides helpful examples and unique
visual exercises that help you remember how and when to use
each one and work them into your routine.
7/7/2011 Showing job seekers of all types how to present themselves in
the best possible light; this book explains how to build a
powerful résumé; utilize keywords effectively; use gaps and
job changes to their advantage; and pair their résumés with
7/28/2008 Combining top-shelf research with real-world experience; this
book discusses several different approaches to learning and
enables the reader to make an informed decision about which
one or combination to use in his or her organization.
10/30/2002 This reference focuses on the transformations companies
have to make to avoid failures in the event of unexpected
affairs.
11/14/2013 Based on Brian Tracy's 40+ years of selling experience; this
book is loaded with eye-opening facts and exercises;
peppered with stories of great selling techniques in action; and
organized into a use-it-now approach that will help you
3/20/2003 By showing how to apply the essential principles of military
strategy; this book helps readers unlock their potential for
triumphant success.
7/28/2008 Taking readers into a world of bid-rigging; fraudulent
commissions; and secret payoffs; revealing abuses and
ominous new trends; this book is a shocking account of an
industry on the brink of collapse; and what must be done to fix
11/24/2009 Incorporating the very latest research on how the brain works;
this guide reveals easy-to-learn techniques for using mental
imaging and visualization to see clearly what we want; and
how to use that clarity to attract amazing business success.
7/8/2015 With its arresting firsthand accounts from the streets and
executive suites; this inspiring book is set against a backdrop
of bad blood and corporate greed that chronicles the epic rise;
fall; and redemption of this iconic and uniquely American
10/28/2004 In this text; widely acclaimed Web copywriter Maria Veloso
presents copy strategies based on five questions; which;
when answered; help you write irresistible Web copy; e-mails
and marketing communications.
7/2/2013 Proven and practical; this book shows how to quickly turn
lackluster sites into “perpetual money machines;” streamline
key messages down to irresistible “cyber bites;” and ensure
that Web copy; e-mail; and marketing communications pack a
11/14/2012 Whether you're making a formal presentation; wooing a client;
closing a sale; or proposing an idea; this book reveals simple
but powerful techniques anyone can use to prioritize;
organize; and economize their words so that their
2/27/2003 This important resource identifies the critical steps WLP
professionals must take to keep their programs in step with
rapidly evolving learning environments in an ever-changing
business landscape.
7/25/2002 A manager's comprehensive resource to sexual harassment.
2/5/2004 This guide tackles the tough and complex job of being a
manager; including making critical people decisions;
managing individual and team relationships; managing
projects; and more.
11/12/2015 Providing a proven structure for dynamic workshops along
with surefire strategies for blending course content with fluid
interaction; this one-stop resource reveals the proven
techniques used by the most successful trainers so you can
8/6/2013 Featuring illuminating examples and exercises; this book
shines a bright light into the dark corners where all leaders
struggle with their own shortcomings by examining all the
psychological principles that play pivotal roles in the
3/4/2013 By breaking your job as a manager down into its key
components; this course guide will give you a firmer grasp of
your tasks at hand; making it easier to delegate effectively;
motivate successfully; use time efficiently; and increase
8/17/2015 Whether you're changing jobs; joining a group; or moving to a
new city; putting yourself out there enriches life and brings
rewards. Combining the author's research with that of leading
scientists to explain why we are so uneasy in new situations;
3/13/2013 Featuring insightful interviews with Fortune 1000 C-level
executives and real lessons from the field; this essential book
casts a spotlight on how leaders at all levels can leverage the
strategic power of incentives to reach the ultimate goals of
4/29/2003 Move from dysfunctional conflict to competitive success.
3/13/2013 Packed with insights from extraordinary women who have

climbed the corporate ladder; this ultra-practical guide offers
an ideal "Success Profile" to help women navigate the rocky
path from cubicle to executive suite.
4/22/2008 Showing you how to use personal stories to get your ideas
across and create meaningful connections between you and
your audience; this book offers the tools you need to
persuade; inspire; and influence others through the power of
5/15/2015 Including examples; a proven storytelling process and
techniques; innovative applications; and an appendix on
teaching storytelling; this book hands you the tools you need
to get your message across - and connect successfully with
12/18/2009 Filled with inspiring real-life case studies; this compelling
guide reveals how large and small companies from a variety
of industries avoid creating difficult customers in the first
place.
4/5/2005 Do your company and employees have the necessary "IQ" not
only to withstand a crisis but also to come through it with
strength and confidence? This timely book outlines seven
distinct competencies your organization needs to handle
11/14/2013 Featuring enlightening examples from forward-thinking
companies including Google; Whole Foods; Linux; and
Wikipedia; this groundbreaking book reveals what it takes to
succeed in this fast-paced and exciting business environment.
8/10/2015 Filled with examples and inspiration; this book cuts right to the
chase; giving readers practical; powerful techniques for
energizing the way they interact with the people who drive
their business.
9/25/2003 This text shows how to cultivate the behaviors that can
separate your company from the pack; and make it a market
leader; it also illustrates how to do everything possible to
make customers prefer to work with you.
10/24/2002 Construct wireless methods and approaches for your
company with this insightful guide.
4/2/2009 Written by experts in the field of workforce education and the

management of older workers; this unique book gives
recruiters; managers; and trainers the tools they need to
nurture and empower these vital employees.
6/22/2009 Showing you how to manage your relationships with those
who are mean; angry; pessimistic; narcissistic; controlling; and
more; this book offers a complete system for opening lines of
communication; resolving differences; and avoiding office
1/24/2003 Shows how to build the kind of teamwork that recognizes
conflict quickly; deals with it constructively; and parlays it
expertly into creativity and growth.
4/6/2003 By following the advice and ideas of this guidebook; your
company can experience impressive; immediate
improvement--and achieve “world-class” quality.
5/19/2004 This book describes powerful tools for the twenty-first century
that can predict and correct potential field failures at the
design stage of the product; so companies don't have to wait
helplessly to witness failures in the hands of customers.
8/27/2003 This helpful book spells out the difference between good; bad;
and mediocre writing; provides step-by-step instructions for
bringing out your own best ideas; and features personal
interviews with Fortune 500 executives and best-selling
7/16/2015 Filled with guidelines; stories; and exercises to illuminate the
psychology of negotiation; this empowering book will help
women learn the skills to win on their own terms - and open
doors they never knew were shut.
11/8/2004 This valuable guidebook provides all the information project
management beginners need; from typical corporate hierarchy
to reading requirements; developing project plans; and
executing and closing the project.
10/27/2004 This career-enhancing manual offers exercises; scenarios;
and techniques that will help salespeople rise to the top of
their profession.
9/8/2009 Using examples of some of the most lauded organizations
including the American Heart Association; The American
Cancer Society and Girl Scouts of America; and others; this
book will ensure that nonprofits of every size continue to do
3/8/2016 It’s not just you. Things really are changing faster than ever
before. This groundbreaking book offers the tools you need to
assess your readiness; learn the disruptive mindset; and
innovate rapidly; starting right within your own business.
2/9/2016 Offering a fascinating; in-depth look at online commerce and
retailing; this book explains the author's unique GRAVITY
framework -a powerful and practical tool that uses
fundamental human behaviors and location-based conditions
2/2/2016 Are you over-extended; over-distracted; and overwhelmed?
The world has changed and the way we work has to change;
too. With wisdom from 20 leading creative minds; this book
will give you a toolkit for tackling the new challenges of a 24/7;
2/2/2016 Can you step outside your comfort zone? Bounce back from
failure? Build new skills? With wisdom from 21 leading
creative minds; this book will show you how to generate new
opportunities; cultivate your creative expertise; build valuable
2/2/2016 Based on fourteen years of research by the customer
experience leaders at Forrester Research; this book offers a
complete roadmap to attaining the experience advantage;
beginning with the concept of the Customer Experience
2/19/2016 How many times have you dreaded going to a meeting either
because you viewed it as a waste of time or because you
weren’t prepared? This helpful guide not only explains what’s
wrong with “the meeting;” and meeting culture; but suggests
2/2/2016 Showing how to take what is being seen as a worldwide crisis
and turn it into the biggest business opportunity of the past
one hundred years; this book explores the notion of a
resource revolution - a use of natural resources so effective it
2/25/2016 Using a blend of how-to and insightful personal stories; this
book argues that the gift of gab may just be the most critical
(and undervalued) skill set in today’s workplace.
2/2/2016 Presenting a collection of essays revealing the secret career
habits and hard-won wisdom of a diverse group of
accomplished women; this book offers each womans'
exploration of the one key habit or lesson that has made the
2/8/2016 Filled with surprising; counterintuitive insights; this book
outlines an invaluable blueprint for any organization that wants
to pursue a sustainable competitive strategy in which
everyone — employees; customers; and investors — wins.
2/16/2016 Presenting a powerful mix of hard science and compelling
storytelling; this insightful book explores how we trust; why we
trust; and what we can all do to deepen social trust.
11/3/2014 By arguing that being alert to the possible negatives in any
situation is the very best way to bring about positive results;
this pragmatic; thought-provoking book explains how this
methodology works just as well in the business world as it
2/11/2016 Showing readers how to elevate their business performance
regardless of their situation or position; this book offers
actionable; hands-on strategies to help companies of all sizes
grow in the toughest conditions.
2/11/2016 Intended to ignite women and enlist them in remaking
America; this groundbreaking book weaves lessons and
stories throughout from accomplished women like Susan
Lyne; Randi Zuckerberg; Mika Brzezinski; and Anne-Marie
11/13/2015 Covering in-depth financial statement analysis; ratio analysis;
asset management; capital structure; and more; this
comprehensive course guide gives students the tools they
need to crunch the numbers; focusing on prediction rather
8/10/2011 Including self-assessments; worksheets; checklists; and
questionnaires; the self-study course guide will prepare
managers to better understand; motivate; and focus the
energies of individual employees and the collective energy of
7/6/2011 Promoting the use of direct; inclusive communication as a tool
for achieving targeted goals and building lasting relationships;
this course guide provides business professionals with the
communication tools and psychological foundation to perform
6/30/2011 The role of the new manager demands a new mindset; new
activities; and new relationships with people throughout the
organization. This hands-on course manual guides the first-
time manager through these and other challenges.
6/30/2011 Offering a systematic approach to developing negotiating
skills; this self-study course guide serves as an introduction to
current best practices in negotiation that can be applied
across a broad range of business situations.
7/11/2011 Through building and evaluating your own business letter; this
groundbreaking self-study guide will help you write with clarity
and style; so your ideas come across concisely and
cohesively.
12/16/2015 Equipping students to meet today’s HR challenges and gain
competitive advantage for their companies; this
comprehensive; up-to-date book is a guide to virtually every
aspect of human resources management; from understanding
7/8/2011 From recruiting the right team members to truly empowering
them with authority and responsibility for their decisions and
performance; this course guide will show you how to build
trust; confidence; and group work skills; balancing and fine-
11/12/2015 Teaching students how to read and analyze the reports that
are fundamental to gauging the health of any business; this
comprehensive course guide shows how to interpret balance
sheets; income statements; and statements of cash flows—
7/12/2011 Presenting the latest thinking on effective business planning;
this self-study course guide shows you how to organize and
implement the planning process from beginning to end and
translate your plan into action.
11/18/2015 From diagnosing and measuring customer satisfaction to
finding innovative ways to raise capital; this course guide
explains how to organize and implement the planning process
from beginning to end and position a company for success.
12/19/2015 Aligned with the Fifth edition of A Guide to the Project
Management Body of Knowledge (PMBOK® Guide); this
guide covers the fundamentals; focusing on practical tools and
techniques students can apply immediately to complete
6/30/2011 Teaching you how to use proven strategies in large or small
projects to clarify the objectives; avoid serious errors of
omission; and eliminate costly mistakes; this concise course
guide focuses on skills you can apply immediately to complete
4/1/2009 Focusing on the changing external conditions organizations
experience as well as what companies are doing internally to
manage change; this report examines whether there are
unique differences in how higher performing organizations
6/27/2006 This report discusses how optimizing employee performance
requires responding to the needs of their workers within the
context of family arrangements and obligations.
5/7/2009 Examining the most effective coaching practices that
companies are using; this study analyzes current trends and
projects them into the future in order to forecast what the state
of coaching may look like in another decade.
6/15/2006 With salary budgets forecast to remain slim for 2006; this
report examines recruitment bonuses; incentive plans;
monetary rewards and nonmonetary rewards.
3/23/2009 Examining the history of the sustainability model; this report
explores the factors that
are raising awareness of sustainability; the degree to which
organizations value and
6/16/2006 This report discusses the reasons innovation has become a
corporate priority; including leveraging new technology;
improving the customer experience and increasing revenues.
6/29/2006 This report discusses how crime and violence challenge
employers to protect employees from one another; safeguard
the workforce from outside risks and protect employee and
customer data.
3/23/2009 Including findings from a global study of corporate cultures in
today’s organizations; this volume contains strategies that
successful organizations are using to develop their corporate
cultures.
6/14/2006 This report examines how disability rates for adults in their
prime working years have risen sharply in the past two
decades and the huge issues for employers wrestling with
productivity and healthcare costs.
6/20/2006 This report examines how inclusion has become a business
imperative in an increasingly diverse workforce and covers a
range of issues such as age; religion; nationality; disability;
and sexual orientation are now included in mainstream
6/12/2006 A synopsis of the best new information on Ethics in Business;
this report highlights corporate scandals of the past and
discusses how some companies are seeking new ways to do
good works; not necessarily for purely altruistic reasons.
6/23/2006 This report describes the four generations of employees and
how each is poised at a critical moment of destiny; each offers
a unique historical and cultural vision; and each plays a vital
role in today's workforce.
6/29/2006 This report discusses how the wellness of workers has a big
impact on everything from absenteeism rates to job
performance to healthcare costs.
4/2/2009 By examining what separates high-performance organizations
from their low-performance counterparts; this report will give
you guidelines to develop an
action plan for your organization’s growth.
6/22/2006 This report discusses immigration and the increasing
concerns and increasing pressure on governments in the U.S.
and in Europe to restrict immigration and curb the flows of
illegal workers.
6/20/2006 Discussing what’s in store for the future of knowledge
management; this report looks at the current trends as well as
the expansion in the use of emerging technologies; culture;
innovation and tacit knowledge.
6/15/2006 Looking at today’s leaders and the complex challenges they
face; this report describes a change in the leadership model of
the future and how it will demand higher levels of ethical
behavior; accountability and strategy execution.
7/13/2006 Create a culture that breeds passion; enthusiasm; respect
and; above all; integrity. This study can provide you and with a
foundation for identifying and developing tomorrow's leaders.
4/27/2009 Based on a major global survey of
more than 900 executives and managers to identify what is
driving customer focus
today; this study discusses how companies; both large and
6/29/2006 This
small;report discusses
can be how today’s
more successful leaders must
at practicing be trained in
customer-focused
change management
strategies. skills and become adept at leveraging
the power of multi-channel communications in order to ensure
successful outcomes for change initiatives.
6/22/2006 This report examines factors to be taken into consideration
when assessing the status and effectiveness of employer
mental health policies and initiatives.
6/20/2006 Although U.S. companies and workers have made
considerable progress in reducing fatalities and injuries over
the last decade; this report reveals that workplace perils and
the need for change are still key concerns.
5/18/2006 This report highlights trends in relocation-related benefits;
provides explanations for why workers are less eager to
relocate; and details steps HR can take to ensure worker
relocations go smoothly with a minimum amount of stress.
6/22/2006 This report documents gender bias in the workplace; and how
this issue is likely to remain critically important for the
foreseeable future.
6/13/2006 Many businesses are troubled by a scarcity of workers with
even rudimentary skills. This report conveys ways in which
employers can raise employee skill levels overall.
6/14/2006 Substance abuse costs U.S. businesses in a variety of direct
and indirect ways. This report addresses the need for practical
planning and action on the part of management and HR
regarding workplace substance abuse policies.
7/13/2006 From insider trading to responsible treatment of the
environment; this guide will help businesses ensure ethical
behavior of individuals and the organization as a whole.
6/27/2006 This report discusses how HR professionals are rethinking
everything from HR's structure to its delivery of services to the
very competencies that it needs to survive and succeed.
6/20/2006 Presenting a global perspective of glass ceilings in today's
workforce; this report highlights ways firms can eliminate
barriers through educational programs; career development;
organizational changes and greater emphasis on workforce
3/25/2009 By identifying which companies are best at strategy execution
and which excel in the areas of
revenue growth; market share; profitability; and customer
satisfaction; this report discusses what drives execution and
6/15/2006 Conditions in thecomponents
what its primary U.S. are notare.
as dire as in some other
nations; but many struggle against poverty and debt. This
report suggests ways employers can keep a finger on the
pulse of employees' challenges; and invest in programs that
6/27/2006 Armed with the study results in this report; the analysis by
HRI's team of experts; and your own business objectives; you
will be able to develop your own innovation roadmap.
6/16/2006 Completely profiling the roles women play in today's
workforce; this report addresses workforce trends for women;
women as managers and leaders; unemployment; equality
issues; and more.
6/27/2006 With workplace litigation on the rise; this report shows that
employers shouldn't expect to see a great deal of relief from
litigation in the near future; especially in terms of
discrimination suits.
6/14/2007 Whether you’ve been in the workforce for years or are just
getting started; this practical booklet will help you make sure
you’re being paid what you’re owed; and explains your rights
and responsibilities as an employee and a taxpayer.
8/27/2008 Designed to be your ally in the workplace; this practical guide
explains your rights and responsibilities as an employee; how
to figure overtime pay; how to save enough for retirement;
your responsibilities as a taxpayer; and much more.
8/20/2012 Summarizing the business implications of the climate problem
for both new and existing ventures; this book helps you
effectively allocate scarce time and resources to the most
promising opportunities.
4/28/2003 Full of tools; tricks; and tips for solving problems in the real
world; this book will prepare you well to make independent
judgments about the numerical assertions of others and to
generate cogent and compelling analyses of your own.
4/15/2008 Full of tools; tricks; and tips for solving problems in the real
world; this book serves as an ideal training manual for those
who are new to or intimidated by quantitative analysis; and
acts as a refresher for those with more experience.
9/24/2004 This Best Practice Report explains how how leading
organizations remain on top by approaching IT as a strategic
investment and ensuring that IT projects and functions meet
the needs of the business; remain up-to-date; and are held
10/19/2005 Supported by examples of best practices and tips from actual
practitioners; this guidebook details what is required of
organizations as they establish and deploy a balanced
scorecard effort.
8/23/2004 This helpful book provides readers with a comprehensive
understanding of what it takes to achieve benchmarking
success; and highlights various types of benchmarking and
methodologies.
11/3/2005 By examining organizations that are sustained by
performance measurement systems and all-level
accountability; this unique report details how they create and
maintain business strategies that enable quick adaptability
11/29/2004 This guidebook removes the mystery and complexity
surrounding profitable new business growth through
breakthrough innovation and synthesizes it into practical
methods based on proven experiences by describing five
9/24/2004 This Best-Practice Report details the types of CoPs and their
characteristics; how CoPs fit within a KM strategy; successful
approaches to planning; initiating; and sustaining CoPs;
necessary support structures and roles; and much more.
11/1/2005 The purpose of this report is to guide the successful
preparation; design; implementation; and evaluation and
assessment of business process management (BPM)
initiatives within an organization.
9/27/2004 This book describes how to maintain a knowledgeable work
force; using proven principles; tools; and practices of
knowledge management.
9/29/2004 This book provides readers with a comprehensive
understanding of what it takes to establish successful
communities of practice.
10/13/2004 Based on APQC's seven years of benchmarking research on
competitive intelligence; this straightforward guidebook also
details best practices in coordinating actionable intelligence.
12/9/2004 This report is based on the results from APQC's consortium
benchmarking study that focused on identifying innovating
practices in development; implementation; and evaluation of
corporate performance measures.
1/7/2005 Supported by examples and best practices; this book provides
readers with a comprehensive understanding of what it takes
to have a formal training operation.
10/12/2004 Discover how best-practice organizations facilitate and
nurture--not create--environments conducive to knowledge
sharing in this Best-Practice Report.
9/27/2004 This guide provides readers with a comprehensive
understanding of what it takes to achieve successful customer
value management.
8/27/2004 This Best Practices Report presents findings related to
developing and implementing a customer value measurement
system; operationalizing customer value analysis; integrating
customer value analysis; and measuring the impact of
8/19/2004 This Best-Practice Report helps readers gain a better
understanding of issues and challenges involved in deploying
Six Sigma in transactional and service areas.
1/31/2005 By focusing on the competitive superiority of customer
relationships; organizations can improve their profitability and
strategic advantage. This report examines what you should
consider about the competition in customer relationship
9/24/2004 Based on a consortium benchmarking study; this report
reveals a variety of findings in four scope areas: identifying
leadership competencies; finding leaders at all levels;
leadership development as a process; and measurement and
2/8/2005 Learn to employ a performance measurement system that
encompasses enterprise objectives; individual behaviors; and
business results. This report identifies organizations that have
used their measurement systems to drive organizational
1/31/2005 Designed with a focus on key findings; this unique report
details how an integrated approach to people; process;
technology; and content can connect people; assist in career
development; and provide support for teams and communities
2/8/2005 APQC's new Best-practice Report explores how leading
organizations approach the entire facilitated transfer process
and the programs that support it; as well as strategic drivers
for transfer.
1/21/2005 This study tackles new product development (NPD) practices;
project characteristics; solutions; and methods and both
verifies and refutes some commonly prescribed success
factors and performance drivers.
11/10/2005 How do employees know where the best knowledge is? Read
this report to discover how best-practice organizations have
integrated KM and organizational learning to create
knowledge-enabled work processes.
9/27/2004 This book provides readers with a comprehensive
understanding of the components of a successful knowledge
management program; and provides mechanisms to gauge
current status; understand components of a successful
10/7/2005 Written in a clear; concise manner; this practical guide can
help senior and line managers encounter pathways to this
unseen knowledge and use it to achieve goals.
1/25/2005 Based on a consortium benchmarking study by APQC and
ARF; this report examines how leading organizations manage
brand and customer assets by using processes for a
sustained return on their marketing investments.
9/23/2004 This report reveals how to maximize marketing ROI and
implement proven approaches in developing the marketing
budget; allocating the marketing budget; and monitoring and
adjusting the marketing budget.
9/24/2004 This report details APQC's benchmarking study on knowledge
management; focused on the critical missing link necessary to
sustain and justify knowledge management efforts.
1/10/2005 Whether you are seeking to re-engineer or simply refine your
NPD processes; this guidebook will help by spelling out core
practices and key drivers to a successfully launched product.
10/25/2004 This text presents an integrated; practical view of offshore
outsourcing; including the dynamics of offshore relationships;
service provider options; risk management; and approaches to
cultural integration.
9/2/2004 This report explores how a well-executed performance
management system can deliver clearly articulated goals
enabling employees and managers to understand
expectations; provide recognition of positive contributions;
9/29/2004 In addition to identifying seven distinct uses for a balanced
scorecard; this report examines the scorecard link to strategy;
technology enablers; change management and cultural
requirements; and scorecard monitoring and assessing.
2/7/2005 Based on a 2004 APQC survey of 120+ organizations; this
report focuses on consistency in the delivery of projects;
strategic alignment in project prioritization; and project
measurement that explains why some projects succeed while
11/17/2005 Faced with increasingly scarce resources and pressure from
senior management; R&D organizations are trying to improve
efficiency and effectiveness. But how do you measure R&D
productivity? This report provides the how-to from best
1/26/2005 This report provides an overview and model for Six
Sigma/Lean and details strategic enablers for knowledge
capture and transfer; methodologies and an environment for
replication; and replication measures and recognition.
10/4/2004 This report identifies how the principles; tools; and practices of
knowledge management can be applied to retain valuable
knowledge before it leaves the organization and to transfer the
knowledge of the organization to its new employees.
4/13/2005 Designed to help help managers; or any employee tasked with
improving operations; decide whether Six Sigma is right for
their organizations; this guide introduces the key concepts
champions need to understand to manage a successful Six
1/10/2005 With examples from best-practice organizations; this guide
details what is required of employees to establish and deploy
a succession management effort. Learn to identify potential;
develop that potential; retain existing employees; and gauge
12/22/2004 APQC examined the leading practices of several best-in-class
organizations to learn how they address succession
management to ensure continuity and future success. Their
findings are summarized in this report.
2/1/2005 This report shows how best-practice organizations design
competencies; tap into talent; engage senior leadership to
shepherd talent; use technology and tie critical aspects of
talent management together to show consistent business
7/21/2004 This book can act as a guide for those who grasp the potential
of their organizations' knowledge assets and want to develop
strategies for leveraging them.
2/2/2005 The World Bank's decision to embrace knowledge
management in the 1990s was rooted in turning internal
knowledge into commercial success; achieving operational
excellence; and forming intimate ties with customers. This
2/1/2005 Unlike a report that simply indicates an organization's current
perspective; this report allows readers the opportunity to
examine how an organization began its improvement efforts;
how its focus evolved; and what challenges it has faced.
9/13/2004 This Best Practice Report details how best-practice
organizations develop close; working relationships with users
and how competitive intelligence (CI) is applied during
implementation.
9/29/2004 This Best-Practice Report explores how innovative
organizations manage their knowledge and how to approach
knowledge management (KM) to drive innovation.
1/20/2005 As organizations do more of their work and collaboration
virtually; they need a new set of skills; techniques; and
guidelines. This report guides the successful preparation;
design; and implementation of virtual collaboration within an
5/13/2015 Presenting the ten golden rules for successful negotiations;
this book provides a wealth of material in a winning
combination of practical experience and good research to give
you a series of tools; techniques; and real-life examples to
1/10/2012 Utilizing methods that may be familiar to those with a software
background but without the technical baggage; this book
presents techniques that will put you way ahead of traditional
marketers and move your organization to the forefront in
7/18/2014 With the arrival of Big Data; statistical processing has taken
on a new level of importance. This book lays a foundation for
understanding the importance and value of Big Data; and
shows how mined data can help you see your business in a
3/12/2014 Covering mapping; architectural patterns; orchestrations;
trading partner configurations; AS2; SFTP; FTP; usage of role
links; and data routing; this essential book gives you the detail
and knowledge needed for success with your own
10/28/2011 Based on interviews with many of the world's most influential
chief information officers; this book surveys a variety of unique
corporations and provides a great sense of what can be done
and what is being done now in organizations around the
8/8/2013 Exploring the use—and non-use—of common sense in the
workplace and the world around us; this book will teach
readers what common sense is; and how to acquire it and use
it to enhance their careers; increase their confidence; and take
7/12/2013 Presenting technical information in common-sense terms; this
book provides all the information you need to ensure that
compensation systems are equitable; auditable; internally
consistent; and externally compliant with equal employment
9/29/2014 Through entertaining stories and astute analysis; this book
demonstrates that Plasticity spurs sports teams to become
champions; companies to book record earnings; and artists to
attain worldwide fame. Learn how to infuse Plasticity in your
11/23/2010 Offering a comprehensive 12 Step Plan for BlackBerry users
and abusers; this humorous and valuable book covers the
phenomenon of “BlackBerry Addiction;” and offers true-life
accounts of BlackBerry dependence and mishaps.
11/7/2011 Including plenty of detailed; useful advice to help you get the
most value from your CRM investments and avoid common
pitfalls; this critical; comprehensive resource introduces CRM
and explains how it delivers value to organizations.
3/11/2015 Beginning with a quick review of the theory and key elements
of the patterns of disruptive innovations and how to identify
ideas with disruptive potential; this step-by-step book guides
you through the design; build; and go-to-market phases that
2/4/2014 Whether you're buying or selling a privately held business;
entering into a major agreement with another company; or you
want to conduct due diligence on your own firm; this practical
guide will help you understand when to conduct due diligence;
8/12/2011 Challenging popular notions of what it takes for IT
organizations to succeed; this book presents many of the
theories and ideas around IT governance; the key
components of successful process management; and
5/14/2014 With an emphasis on employing technology and smart
management to drive down costs; this analytical and hands-on
book takes a comprehensive view of the broad spectrum of
money and time wasters and shows you how to get rid of
3/20/2014 Equipping you with the knowledge you need to market; sell;
and fulfill orders internationally - taking full advantage of the
Internet and the opportunities it creates; this book imparts a
can-do spirit on exporting; leading to greater revenues;
2/26/2015 Making financial ratios easy to understand and use effectively;
this concise book will prove invaluable to both financial and
non-financial executives looking for easy; intuitive methods to
assess corporate health and assist in strategic decision
1/16/2012 Written by a leading employment lawyer in a refreshingly
unlawyerly style; this plain-English; conversational guide
explains how to let an employee go; how NOT to let an
employee go; and how to minimize the danger of an
11/13/2009 Featuring a collection of interviews with founders of famous
technology companies about what happened in the very
earliest days; this book is the closest you can come to being a
fly on the wall at a successful startup; to learn how it's done.
7/10/2013 Teaching you a whole new set of interpersonal;
organizational; and metrical skills you never needed before;
this easy-to-read guide shows you how to translate and adapt
the analytic skills that made you an outstanding techie to your
7/17/2014 Providing an outline of the new regulatory regime; this
concrete resource provides IT professionals with the
processes and protocols; standards; and governance tools
they need to maintain a secure and legal environment for data
2/3/2016 With an entertaining mix of real-world examples and a
fictitious case study; this book illustrates how its leadership
lessons can be serviceable only when intelligently tailored to
the dynamic complexities of specific situations; including the
9/20/2004 Aimed at people who manage normal; medium to large
projects on an ongoing basis; this book features accessible;
easy to read case-studies in real-world project management
challenges.
10/20/2011 Containing an accessible; easy-to-read analysis of the
challenges of real-world project management; this book
presents each problem and examines each solution while
providing readers with tips on managing projects; such as
12/16/2013 Putting a spotlight on the maker mindset and motivation; this
book is for anyone with an independent spirit; creative bent; or
natural curiosity who believes you can create whatever your
mind can conceive and wants to see how others have done
4/6/2010 Whether you're an aspiring manager; a current manager; or
just wondering what the heck a manager does all day; there is
a story in this book that will speak to you.
5/14/2013 Whether you're an aspiring manager; a current manager; or
just wondering what the heck a manager does all day; there is
a story in this humorous and insightful book that will speak to
you and help you survive and prosper amongst the general
2/4/2014 With targeted discussions and specific techniques to help you
meet the issues that arise every day; this book provides clear
and actionable advice to project managers for recognizing;
anticipating; and overcoming challenges associated with the
8/10/2015 By showing you how to understand and implement a sound
marketing analytics process that helps eliminate the
guesswork about the results produced by your marketing
efforts; this book explains how to acquire - and keep - more
5/8/2015 Presenting an examination of the business opportunities;
considerations; and challenges; this concise book offers
practical lessons for making mass customization succeed;
case studies from various industries; and an insider’s vision of
1/10/2012 Providing a step-by-step guide for building an organizational
effectiveness report card; this book will show you how to how
to collect; analyze; report; and use measurements to improve
your organization.
1/11/2012 Presenting an exploration of the preventable problems that
cause project failures and how to steer clear of them; this
book contains methods and techniques that will help project
managers shine and become promotable.
4/25/2012 By sorting through energy hype; doom and gloom; and
misinformation to understand what really matters in energy;
and how it impacts us; this book delivers a sober; even-
handed account of our energy resources - present and future -
1/20/2012 Made up of real examples; real lessons; real documents; and
real tips woven together into a step-by-step walkthrough of a
project's life cycle; this book explains how to create real
deliverables; get answers from indecisive clients; manage
4/22/2014 Packed with real-life examples and prescriptions for achieving
sales success; this easy-to-read guide will prove to be a
lifesaver for any salesperson or sales manager developing a
new territory or trying to penetrate new accounts.
8/11/2010 Including information on posting pictures; using add-ons; and
working with Facebook and LinkedIn groups; this book
explains how to use the variety of social networking sites
available to keep in touch; stay in business; and have fun.
10/18/2011 Discussing the immediate past; present; and future of the
airline industry; this insightful book will analyze and articulate
the potential impact of changes in the aviation industry on
passengers; airports; governments; the global economy; and
7/17/2014 With numerous case studies that show how to apply the
principles discussed to your situation; this book is a definitive
guide for business executives who want to get the maximum
benefits from suppliers and gain very real advantages over
3/16/2015 Distinctive in its comprehensive; step-by-step approach to
creating online communities that are fully consistent with a
company’s existing brand voice; this book is a must-read
guide for business and brand builders who need to strengthen
3/12/2013 Depicting the real-life challenges of transforming procurement;
this business novel portrays best-in-class; real-life; actionable
methods to turn procurement into a function that can save
billions and improve the bottom line.
5/15/2013 Written for the owners and managers of small to mid-size
businesses; this book shows you how to assert your rights to
protect your investment in people; operations; facilities; and
other assets—all with an eye to maintaining a more
12/30/2014 Offering practical strategies for business transformation;
based on research from organizational psychology;
neuroscience; business analytics; and multiple intelligences
theory; this concise yet impactful book teaches readers to
5/26/2015 Laying out a complete process guaranteed to raise you from a
debilitating state of terror and aversion to a comfortable place
of clarity; calm; and competence—perhaps even brilliance;
this concise guide will show you how to deliver competent
3/12/2015 Providing a first-principles approach to understanding the
drivers of today’s successful supply chains; this book offers
numerous real-world examples and cases to clarify how this
approach can be applied to specific situations; along with
5/7/2013 Presenting a journey into eleven high-performing
organizations operating in both the for-profit and not-for-profit
worlds; this practical and informative guide aims to determine
the underlying elements of soul that foster strong employee
3/3/2015 With an emphasis on basic sales skills that have been
refreshed for today's generation of buyers; this book helps you
start establishing trust before you step foot in a prospect’s
door; and it shows you the tactics necessary to penetrate new
10/10/2012 Used properly; technology can increase sales power at every
step of the cycle. This strategic guide shows salespeople and
sales managers the most effective ways to leverage a variety
of technologies to increase sales and gain more customers.
1/7/2012 Offering unparalleled insights into the funding and
management of companies like YouTube; Zappos; Twitter;
Starent; Facebook; and Groupon; this book reveals what
criteria venture capitalists use to make investments; how they
5/9/2013 Helping you make the most strategically and financially sound
business decisions; this hands-on guide is for anyone thinking
about hiring a consultant to set strategy; solve problems;
increase profits or revenue; develop new products; open new
1/16/2012 By tapping the wisdom and astute advice of contemporary
women in leadership; this book focuses on how they did it:
how they prepared; overcame obstacles; achieved major
milestones; and took the unconventional turn in the career
2/18/2005 This definitive resource provides a start-to-finish methodology
for building and implementing successful virtual teams in any
organization by describing today’s best practical tools in virtual
team design; project management; and change management.
8/17/1999 Gain a detailed understanding of the communications
technologies and infrastructures available to your company.
6/14/2005 Learn how to plan; lead and complete projects in "half the
time; all the time." This cutting-edge text gives you full
understanding of the CCPM techniques; tools; and theory to
develop critical chain solutions and apply them to all types of
8/13/2015 Spelling out all the critical chain project management (CCPM)
techniques; tools; and theory managers need to develop
critical chain solutions; this easy-to-follow resource is packed
with fresh; field-tested insights on how to plan; lead; and
6/21/2001 Is your project going “off the rails?” Here’s how to use the 10
steps of structured project management to get it back on
track.
9/30/2003 This book describes the design rules required to document;
implement; and demonstrate quality management system
effectiveness in compliance with the latest version of the ISO
9000 International Standard.
10/10/2003 With more than 70 illustrations; this book provides a balanced
treatment of the organizational and architectural components
of knowledge management; and covers the full range of
national; military; business; and competitive intelligence.
7/24/2002 A progressive approach to developing your own Web-Based
Training (WBT) model.
2/28/2005 Offering proven tools and techniques for project managers;

this how-to guide explains how to communicate baseline
capabilities; and explains the gaps between baseline and
target capabilities to team members and upper management.
10/10/2003 This book provides a blueprint to set up and run a project
office in R&D environments; and covers major PO
responsibilities; including project portfolio management;
project oversight; methods and tool support; staffing and
2/25/2005 Learn how high-tech giants came out of the tech market
meltdown stronger and more competitive. This guide will teach
you how to develop innovative product offers so your
organization can create new wealth and develop new markets.
10/5/2006 Designed to meet demands of high-velocity global business
environments; this practical book helps small and mid-sized
businesses; non-profit organizations and public-sector
agencies achieve disciplined business and proposal
8/25/2014 Directly applicable for businesses of all sizes; this highly
accessible; self-contained reference was developed to be
informative; highly practical; and easy-to-use while providing
extensive and important context; field-proven approaches; and
2/24/2016 Helping professionals achieve a high-level of communications
expertise; this updated resource explains how to energize
projects; create momentum; and achieve success by talking
and listening to staff members.
4/30/2012 Presenting a fresh approach that has been tested by fire; this
book offers a different way to think about hiring by drawing on
principles and specific techniques from the "agile" software
development movement
6/1/2006 What makes some businesses thrive against all odds while
others; with seemingly every advantage at their disposal; fail?
This uplifting book presents an arsenal of concepts to
formulate your own plan; perfectly suited to your unique
12/28/2009 Featuring department heads; group chairs; and leading
partners representing some of the nation’s top firms; this book
provides a broad; yet comprehensive overview of antitrust law;
explaining antirust regulations; investigations; and litigations.
12/18/2003 This book features easy-to-follow instructions and 10
techniques for preparing polished written documents and
writing and speaking in an articulate manner; it also covers
misused punctuation and spelling; misused terms; and
12/20/2005 Whether you would like more ideas on how to get your foot in
the door with new prospects or you want more information on
how to close more sales; this innovative book contains proven
methodologies that consistently get results.
12/28/2009 Providing readers with proven business intelligence from C-
Level executives from the world’s most respected companies
nationwide; this book discusses consulting success;
understanding client needs; performance learning; information
9/4/2007 Providing valuable insights on what financial services
companies need to do to succeed; this invaluable book
articulates the finer points around financial services now and
what will hold true into the future.
1/19/2011 Providing readers with proven business intelligence from C-
Level executives from the world’s most respected companies
nationwide; this book discusses best practices and strategies
for success in managing human capital.
5/19/2006 Aiding executives in assisting their corporations with human
risk management; this book provides the reader with crucial
how-to techniques to safeguard the assets of every
organization.
11/26/2003 The authors of this text articulate the unspoken rules and the
important issues facing the CRM business today; and what
will hold true into the future.
8/22/2006 From the steps involved in preparing for a case to tactics
around keeping up to date with the ever-changing laws; this
book offers practical and adaptable strategies to effectively
resolve disputes outside of traditional litigation.
7/30/2003 This authoritative book is written on the essentials behind
assessing one’s skills; optimizing one’s potential and finding
the right career.
5/10/2006 Featuring Presidents and CEOs representing some of the
world's leading products and services; this book provides a
broad; yet comprehensive overview of the current shape and
future state of the industry.
3/20/2006 An authoritative; insider's perspective on the issues
surrounding patent regulation; this book discusses the
characteristics and capabilities of the successful practitioner;
and the future of this practice area on a global scale.
10/20/2005 Written by some of the nation's top firms; this text is an
authoritative; insider's perspective on the issues surrounding
intellectual property law including patent and trademark
protection; maintaining IP portfolios; and more.
5/22/2006 Offering a comprehensive overview of employee benefits and
strategies of successful practitioners for establishing and
maintaining relevant benefits programs; this book addresses
important regulations and offers tips for complying with their
8/2/2003 From examining the fundamental role of the lawyer and the
lawyer-boss relationship; to evaluating changes industry-wide
and addressing the need for innovation; this book pulls
readers through all facets of managing and motivating a law
2/17/2004 This book provides a detailed and comprehensive overview of
the role of the creative in developing successful; innovative
campaigns. The authors articulate the finer points around
building brand loyalty and expressing creative freedom now;
5/3/2006 With a wealth of informed opinions gleaned from years of
professional experience; this book provides a comprehensive
overview of critical points that mean the difference between
success and failure when entering foreign markets.
8/2/2003 These leading advertisers share their knowledge on the future
of the advertising industry; the everlasting effects of the
Internet and technology; client relationships; compensation;
buying media; getting noticed; working in teams and more.
8/7/2003 In this book; some of the world's top CEOs share their
knowledge on management; hiring; firing; client/customer
relationships; motivating others; building and sustaining a
profitable business and making a difference at any level within
7/25/2003 In this text; industry visionaries share their knowledge on over
delivering for clients; being an effective team player;
everlasting effects of the Internet and technology;
compensation; managing client relationships; motivating
8/19/2003 These top CTOs share their knowledge on developing;
implementing and capitalizing on the best technologies in the
world; also examined are developing proprietary technology;
keeping technology skills sharp; interacting with vendors; and
8/7/2003 Written by a collection of lawyers and venture capitalists from
around the world; this book focuses on negotiations;
partnerships; joint ventures; calculating ROI; keeping your
deal skills sharp; working as a team; meetings; schedules and
7/29/2003 Industry visionaries reveal the secrets to copyright issues;
trademarks; patents; applications; infringement; assignment;
licensing; Internet and technology related issues; client
psychology and other issues affecting the future of intellectual
8/2/2003 These industry visionaries reveal the secrets to employment
contracts; hiring and firing; non-competes; infringement;
litigation; privacy; arbitration; Internet and technology related
issues; sexual harassment; client psychology and more.
7/29/2003 Addressing such issues as management; teamwork; landing
new clients; building a firm; time management and
compensation; this is a candid look inside the minds of the
world’s best lawyers.
7/29/2003 These leading lawyers reveal the secrets to negotiations;
infringement criteria; calculating the cost of litigation; deciding
when to engage in litigation; defending charges; client
psychology and other issues affecting the future of litigation.
8/2/2003 These leading marketers share their knowledge on the art of
building and growing a brand; best marketing for the buck; the
golden rules of marketing; the everlasting effects of the
Internet and technology; public relations; advertising; and
11/12/2003 This book provides an unprecedented look at what it takes for
women to create a balance and achieve happiness in both
their personal and professional lives; set goals; network; learn
skills for career advancement; and more.
4/14/2004 This book provides targeted; specific advice about how to
identify a company’s main profit centers and strategically build
upon these strongholds; as well as advice on the finer points
of business; such as effective risk management; and more.
11/15/2003 The different niches represented and the breadth of
perspectives presented in this text enable readers to get
inside some of the great minds in Washington as experts from
all sides offer up their thoughts around the keys to success
7/29/2003 These industry visionaries reveal the secrets to getting a seat
in the boardroom and the ear of the CEO; improving the
image of public relations; working with clients; what to look for
in an agency; making a campaign come to life; compensation;
7/29/2003 These visionaries share how their companies and clients cope
with privacy issues and how individuals and businesses
worldwide should address these important matters.
8/2/2003 From examining the fundamental roles of lawyer and lawyer-
client relationships; to evaluating changes in product liability
legislation and addressing the need for innovation; this book
pulls readers through all facets of product liability.
11/18/2003 In this over-arching as well as in-depth presentation of the
fundamentals; the authors of this text articulate the unspoken
rules and the important issues facing small business
executives in today’s marketplace; and what will hold true into
2/13/2004 This book pulls readers through all facets of marketing
strategy from beginning to end and enables readers to really
get inside the great academic minds of marketing.
8/2/2003 From outlining the history of entrepreneurship; from
generating credible and feasible ideas; from securing
financials to managing effectively; this book pulls readers
through all facets of entrepreneurship; from beginning to end.
3/8/2004 This book is an authoritative; insider perspective on the laws
which govern antitrust and competition; the characteristics and
capabilities of the successful practitioner and the future of
antitrust regulation; on a global scale.
11/1/2004 This book provides a broad; yet comprehensive overview of
environmental law; discussing the current shape and future
state of environmental regulation; from the founding doctrines;
to the pivotal cases of today.
5/19/2004 This is an authoritative; insider's perspective on the laws
which govern health care; the essential capabilities of the
successful practitioner; and the future of this legal discipline;
on a global scale.
2/18/2004 This text is an authoritative; insider’s perspective on the laws
which govern patents; the characteristics and capabilities of
the successful practitioner and the future of patent regulation;
on a global scale.
7/30/2003 The different niches represented and the various perspectives
presented in this text enable readers to really get inside the
great minds of advertising and glean practical advice; as
advertising CEOs go back to basics.
8/6/2003 These C-Level executives reveal the secrets behind
successful branding—from the earliest stages of establishing
a brand and raising it to the next level; to keeping the name
fresh and launching it internationally.
7/29/2003 These industry visionaries reveal the secrets for companies of
all sizes to get noticed; make a name for themselves and build
a global brand through proven methods of public relations.
2/11/2004 This book provides a broad; yet comprehensive overview of all
aspects of the retail industry and the keys to conceptualizing;
differentiating and delivering a successful and profitable
product.
10/29/2004 Featuring top sales executives representing some of the
nation's leading companies; this is an indispensable guide for
sales-related professionals looking to increase profits and hit
consistent sales goals from quarter to quarter.
7/29/2003 In this text; C-level executives share their knowledge on the
future of the industry—areas within it that are poised for the
most growth; the endless impact of technology and the
Internet; consolidation; effective management; client services;
2/11/2004 This text provides a detailed examination of the ways in which
a corporate board should operate; the authors raise critical
points around tools to ensure success; committees for best
practices; the board's role apart from management; and more.
3/10/2006 Featuring Presidents and CEOs representing some of the top
fashion and beauty companies across the nation; this book
provides a broad; yet comprehensive overview of the current
shape and future state of these ever-evolving; fast-paced
8/2/2003 This text discusses the unspoken rules and important issues
facing corporate attorneys; the fundamental role of the lawyer
and the lawyer-client relationship; evaluating technology
changes; and discusses what's in store for the profession in
5/5/2006 Featuring CEOs and general managers from the nation's top
energy companies; this book provides a broad; yet
comprehensive overview of the art of success in the industry
from the experts themselves.
3/16/2004 This text features groundbreaking CEOs on the environmental
benefits and economic rewards of operating an eco-friendly
corporation; and offer practical and adaptable strategies for
any organization to achieve true environmental awareness.
4/12/2004 This book provides a broad; comprehensive overview of the
current shape and future state of the hospitality industry by
exploring technology-driven trends; meeting and exceeding
guest expectations; offering definitions of luxury
8/16/2003 From examining the role of the lawyer and the lawyer-client
relationship; to evaluating changes in legislation and industry-
wide and addressing the need for innovation; this book pulls
readers through all facets of the successful practice of law.
11/3/2004 This authoritative; insider's guide discusses the current shape
and future state of technology regulation; from the founding
doctrines; to the pivotal cases of today.
5/24/2004 This book addresses the challenges; intricacies and rewards
of representing high-profile clients; as well as the underlying
complexities of contracts and strategic negotiations; and
keeping up with technological changes and ever-changing
8/22/2006 Featuring CEOs; Presidents; and Chairmen of some of the top
wireless companies in the nation; this book profiles the
various types of mobile technologies; and the lifecycle of
working with new clients; from the sales process to installation
9/4/2003 In this resource; leading executives share their knowledge on
the future of the health care industry; clinical trials; drugs;
medical records; privacy; education; HIPAA; and the ever-
lasting effects the Internet and technology.
10/26/2007 Featuring Chairmen; Presidents and CEOs representing some
of the nation's leading drug development and specialty
pharma companies; this book provides a broad; yet
comprehensive overview of the current shape and future state
7/25/2003 This unprecedented look inside the real estate world makes
for exciting and interesting reading for every real estate and
financial professional or investor and anyone interested in the
industry and how to take advantage of it.
7/25/2003 These industry visionaries share their knowledge on chips;
future killer-apps; developing applications; globalization;
specialization; vertical and horizontal integration; memory;
streaming media; the future of the semiconductor industry;
7/28/2003 This text explains proven real world intelligence; strategies;
ideas and predictions for the future of the telecommunications
industry; and covers topics from wireless; broadband to stock
market effects; consolidation and more.
7/29/2003 These authors provide proven real world intelligence;
strategies; ideas and predictions for the future of technology--
a guide to the future of technology and ways to capitalize on
the opportunities that will exist.
7/28/2003 The individuals featured in this book share their knowledge on
how the wireless industry will affect every industry in some
way or another and ultimately alter the fundamental ways
business is conducted.
3/21/2004 This book provides a broad; yet comprehensive overview of
legal discipline and elements outlining the current shape and
future state of antitrust.
5/17/2006 Including an analysis of the regulatory framework and
strategies for meeting its demands and avoiding external
investigations; this book offers a better understanding of the
components of corporate governance and how to tackle the
3/23/2006 Featuring CEOs; COOs; and sales executives from some of
the leading wireless companies across the nation; this book
provides a broad; yet comprehensive overview of the current
and future trends that are shaping the face of wireless.
6/6/2006 With information on recommended information sources;
supporting sample documents; and expertise gained from
years of experience; this book lays the foundation for a
broader understanding of arbitration procedures and practices
6/27/2006 Whether your business requires sending employees overseas;
acquiring an already-staffed company; or building a new
workforce; this comprehensive book can help to create a
successful workforce transcending traditional barriers.
9/4/2007 Featuring CEOs; COOs; and venture capitalists from some of
the nation’s leading companies in the nanotechnology space;
this book provides a broad; yet comprehensive overview of
the current and future trends that are shaping the face of
8/9/2006 Offering critical insights into the language of a typical mutual
NDS; this book takes a comprehensive look at the essential
points NDAs and how one can shape them to meet their own
best interests; whatever they may be.
9/4/2007 Featuring department heads; group chairs; and leading
partners from some of the nation's top firms; this book
discusses the issues involved in defending companies against
claims that a consumer or industrial product has caused injury
3/2/2004 The authors of this text present a comprehensive overview of
a contract; detail how it can be manipulated; offer practical
solutions to prevent against this and suggest ways in which it
might be adapted to meet the needs of the end user.
9/9/2003 This book describes how both executives and entrepreneurs
can succeed by approaching problems from an
entrepreneurial viewpoint; Also covered are specific; proven
strategies practiced by leading entrepreneurs that can be
9/4/2007 Featuring partners and shareholders from some of the
nation’s leading firms; this book offers an authoritative;
insider’s perspective on key strategies for representing and
advising companies facing a criminal investigation.
9/4/2007 From defending clients who are charged with federal crimes to
counseling them through securities fraud cases; this
indispensable resource exemplifies how to minimize risk while
working in the company’s best interest.
12/28/2009 Featuring partners and shareholders from some of the
nation’s leading firms; this book offers an authoritative;
insider's perspective on key strategies for representing and
advising companies facing the most common IP issues of
1/31/2008 Offering a short list of the most important management
fundamentals; this book will help you build a great work team
and ensure that your staff clearly understands performance
success and expectations.
5/17/2012 Authored by a pair of renowned experts in the field of
business measurement and evaluation; this book offers
concrete input; detailed suggestions; and pragmatic know-how
on how to plan for; implement; and maintain effective
10/24/2008 Offering simple strategies in digestible bits; this book provides
dozens of examples that will point you to success as new
skills are developed and you increase your influence and
credibility with each well-honed; clear e-mail; memo; or letter
9/20/2011 Outlining a 10-step approach to handle any type of internally-
or externally-driven change; this book will help you understand
why change happens; assess different impact scenarios;
assemble the right change management team; put a strategy
5/19/2009 With a diverse array of tools to help you along the way; this
guide includes self-preparation for the coaching process;
advice about choosing someone to coach; and a thorough
outline of the coaching process to guide you from beginning to
4/6/2010 Loaded with useful examples; exercises; and worksheets; this
book will help both front line customer service professionals
and their managers maintain focus on creating satisfied; loyal
customers.
11/19/2008 Explaining how to address different learning styles to be a
more effective facilitator; this book shows how to construct
questions to stimulate conversations; stresses the importance
of keeping on topic; and advises how to encourage
5/18/2009 Presenting strategies to create and conduct fruitful; impactful
meetings; this guide will show you how to successfully set
meeting goals and agendas; boost participant involvement;
and conduct timely; effective evaluation and follow-up.
11/19/2008 Including observations of presentations that either wowed the
audience or fell short motivating participants; this book offers
a proven 10-step process for developing and deliverying an
effective presentation.
1/31/2008 Whether you manage projects for your entire company; for a
department or for yourself; this book explores the 10 most
important things a person needs to do to improve his or her
capacity and reduce the stress level.
12/29/2009 From developing a sales mindset; to establishing customer
loyalty and trust; to using a sales process and creating a
personal development plan; this practical resource is a proven
practices crash course for sales professionals.
6/18/2010 Whether you're a consultant; communications professional; or
corporate CEO; this book offers a complete toolbox for
employing today's most influential; game-changing methods of
communication to build your brand; cultivate customer loyalty
11/13/2008 Loaded with worksheets; exercises; tips; tools; checklists; and
other easy-to-use and interactive learning aids; this book
offers a plan to help you overcome your fear and get your
organization on the path to planned success.
12/21/2009 Using a holistic process-oriented approach; this practical book
carefully guides readers through the process of building strong
new teams or improving even the best existing teams.
11/15/2010 In ten easy steps; this practical book provides tips; tools; and
techniques that will enable you to spend your time wisely;
focus efforts on your priorities; and waste less time on busy
work.
5/19/2009 With helpful; ready-to-use tools; including worksheets; forms;
tables; checklists; and case studies; this guide pinpoints the
key actions necessary to successful training and focuses on
the elements with the most influence on bottom-line results.
4/13/2011 Outlining the wide breadth of opportunities and capabilities of
presenting online; this book reveals why to present online;
how to choose your platform; and how to engage your
audience.
2/6/2006 Describing important theories; models; and processes of
designing learning; this issue provides tips and tools for
developing the habits that can make you a successful trainer.
9/17/2003 This Info-line presents the five components of the systems
model of a learning organization: learning; organization;
people; knowledge; and technology. It also provides 16 steps
to becoming a learning organization.
10/2/2012 Utilizing objective facts and figures; pragmatic; experience-
based insights and suggestions; case examples; and hands-
on exercises; this book is a comprehensive guide to
onboarding and developing new talent which will contribute to
2/16/2001 Brief overview of the technologies; instructional design;
student and instructor interactions plus course management
issues involved in Web-based learning.
4/13/2011 If you’ve ever wondered what type of learning is taking place
in the selling profession; and what type of learning and
development is most valuable to successful selling; this report
provides specific learning objectives and recommendations to
1/12/2011 Defining a skills gap as a significant gap between an
organization’s current capabilities and the skills it needs to
achieve its goal; this Infoline offers an action plan for taking
charge of the skills gap in your organization.
12/28/2009 By defining the seven kinds of adult intelligence; this book
addresses individual learning competencies; organizational
learning climate; and technology-related issues as they affect
the adult learning process.
3/13/2015 Showing you how to identify business goals in a way that will
help you align your project accordingly; this book will help you
leverage the LLAMA approach to define the scope of a
project; select a primary learner persona (PLP) for your
7/10/2015 Using a business fable highlighting 13 talent management
principles; this book provides assessment questions to
evaluate the status of your organization’s talent practices and
reflection questions to help YOU make a difference in your
2/16/2001 In today’s knowledge-rich environments; numerous
opportunities exist for
organizational leaders to extend and support independent
learning.
8/27/2003 This Info-line will help you build a strategic plan based on the
needs of your learners and provide classroom-training
alternatives that will give you flexibility in terms of your
resource allocation.
11/22/2006 Providing you with the process; tools; and tactics you need by
walking you through the eight simple steps of a change
process; this book will provide you with the know-how you
need to become a skilled and knowledgeable change agent.
8/20/2002 Presents a series of articles encompassing theories and
approaches to; as well as their effects on HRD and the
training industry.
7/27/2015 Examining the varying definitions of m-learning; as well as
drivers and barriers to its use; this TD at Work explains
learning theories; and how to apply those theories to m-
learning; and discusses informal learning methods; and how
9/6/2012 Serving as a tool to assess your organization’s current
strategy for learning and development; this Infoline will enable
you to incorporate the social learning tools within this
framework that are best suited for your organization’s unique
4/11/2006 Geared toward those who recognize limitations of traditional
problem-solving and want to make significant contributions to
their organization’s success by capitalizing on strengths; this
Infoline will help enable workplace learning and performance.
12/4/2015 Serving as the definitive framework for the training and
development profession; this book presents the academic
research behind the model in a practical; actionable way; and
helps training and development practitioners add power to
2/2/2009 Bringing together authors who represent the best practitioners
in the field; this go-to resource and reference guide is packed
full of key methodologies; practices; and procedures on
training design and delivery; analyzing needs; e-learning; and
8/25/2010 Presenting best practices for learning evaluation; and studded
with illustrative case studies; this practical handbook includes
information about using technology and evaluating e-learning.
8/19/2014 Authored by world class training and development authorities;
this handbook examines the process of developing employees
—assessment; design; development; implementation;
evaluation—and explores how to best manage the learning
2/24/2001 An expert panel shows what human performance
improvement is and how it can be improved by linking it to
business strategy and goals.
3/2/2001 A panel of several dozen experts
looks closely at instructional; presentational and distribution
methods of learning technologies and show how they point
the way to the future.
12/4/2009 Presenting guidelines for assessing your organization's
situation; training instruments and tools; learning activities and
instructions; this book provides everything to transform your
performance review process into powerful performance
9/23/2009 Following the proven ADDIE methodology; this program guide
will bring new trainers quickly up-to-speed; engage SMEs in
the learning process; and enhance seasoned trainers' skills
with the latest techniques for delivering powerful training.
12/21/2015 Challenging you to think about the talent model of the future
through the lens of different workforce models; this forward-
looking book offers progressive thoughts on the current state
of talent management and on how the function needs to
10/27/2009 A basic knowledge of statistics allows trainers to make better
decisions and understand data more fully. This Infoline will
show you how to perform some basic statistical calculations
and understand how to use statistics on the job.
10/7/2005 Filled with practical tips; tricks and techniques; this report
explores the basics of adult learning theory; how to recognize
and use various training styles and methods; and how present
and facilitate effectively.
7/21/2014 Discussing common e-learning traps; e-learning
competencies; and considerations when designing e-learning
modules; this Infoline provides an overview of the evolution of
e-learning as well as practical guidance on how to reach
8/27/2003 This Info-line will increase your awareness of and bring you
aboard the learning revolution known as e-learning. This issue
provides background information; templates and tools that will
help you develop e-learning strategies and solutions.
9/26/2009 Designed for those looking to understand the basics of EI with
an eye toward improving their abilities; this Infoline shows
readers how to assess their own emotional intelligence; and
how to develop their EI competencies.
9/12/2006 Helping readers identify areas for improvement and plan for
development; this Infoline describes a group of competencies
that are widely believed to be important for managers
including people management; communication and personal
9/17/2003 Use this guide to learn what benchmarking is; its benefits;
processes; and how its training differs from benchmarking
other functions.
7/19/2011 By examining high-performing organizations with effective
learning functions; this study demonstrates that Web 3.0
technologies such as simulations; virtual worlds; and smart
search hold tremendous potential for the future of
5/16/2003 For training and development professionals who are
interested in creative ways to get their message heard and
acted upon by the appropriate learner.
10/23/2015 Examining the challenges women face and presenting a
simple yet powerful model for enhancing well-being that can
both improve and transform lives; this helpful guide offers
pathways to reducing stress; experiencing greater joy; and
8/28/2009 By linking learning objectives to program return on investment
(ROI); this book shows readers how to write specific and
meaningful learning objectives that address six outlined
components.
6/28/2005 Use this practical; friendly guide to help yourself and your
employees realize the value of workplace learning. Useful
worksheets; assessments; tools and advice provide you with
concrete actions and support materials to help transform
9/18/2006 With useful worksheets and assessments; tools and practical
advice; this book provides a clear and concise roadmap for
anyone wishing to implement human performance principles
in their organization.
12/19/2015 Examining the responses of 418 learning and development
professionals in position of managers and above from varying
sectors; sizes; and locations; this report explores challenges
and other considerations that learning leaders must address if
12/17/2015 From explaining why it's important to the field; to identifying
impacts on and cautions for practitioners; to offering case
studies that frame the discussion; this book is an important
and timely work that every learning professional should read.
10/28/2011 Helping readers create practical and meaningful activities for
the design and delivery of training programs; this Infoline
defines blended learning and discusses the importance of not
only using a variety of delivery methods; but of understanding
11/9/2015 Just how does one go about designing and implementing
blended learning that works? Let this TD at Work explain
when blended learning is an effective choice; how blended
learning is delivered; which blended learning modality to use;
8/16/2002 A beginner's guide to devising and implementing an e-learning
policy.
11/10/2010 Explaining the concept of e-learning and how it can benefit

your organization; this Infoline shows how to approach the
decision makers in your organization and present the best
possible case for implementing e-learning into your training
12/12/2008 Showing you how to improve the credibility and perceived
value of training within an organization; this guide includes a
value; impact; and perception survey to help you measure
critical areas of the organization with regard to training.
10/27/2009 Answering many of the questions you may have about
portfolios; this guide will help you understand what should go
in your portfolio and know how to use your portfolio to
demonstrate your mastery of training competencies.
8/15/2002 People-focus your organization with this guide designed to
maximize performance.
12/23/2015 Examining innovation in organizations solely from the point of

view of training and development (T&D); this report explores
how key drivers of innovation are measured; the type of
programs requested by business partners; and the programs
9/27/2005 This Info-line provides a simple; step-by-step guide to
planning; creating; implementing; and marketing an internal
certification program.
11/19/2008 Learn how a shift in your own attitude can attract the right job;
and also attract work that is meaningful to you. This book
guides readers along the path to enlightenment by explaining
organizational factors that lead to job satisfaction.
11/13/2008 Filled with exercises; checklists; and tips from experienced
practitioners; this book will help workplace learning and
performance professionals discover career options; energize a
stalling career; or transition to a new career.
12/16/2013 Exploring key trends in the training profession; this book
examines key competencies that professionals need to be
successful; and shows you how to create your dream career
by using and blending these competencies in your career-
11/2/2015 Examining training and development’s role in organizational
change; this report looks at the degree to which organizations
are dealing with change and how the learning function is
involved in change management and training employees for
9/15/2006 In addition to useful tools; tips; and strategies that will enable
you to skillfully introduce and manage change; this book offers
an essential baseline education on the effects of change and
why people tend to resist it.
9/20/2003 This issue defines the chaos and complexity theory and
applies to business management; it also provides guidelines
for how to apply chaos and complexity theory to an
organization.
5/3/2011 Through the use of specific examples and case studies; this
Infoline examines the role cloud computing will play for
workplace learning professionals who deal directly with
technology companies and organizations; and provides
5/16/2006 Presenting a targeted and focused methodology along with
practical examples and exercises needed to begin your
development as an effective coach; this book is an essential
resource for anyone wishing to boost both individual and
5/29/2012 Utilizing clear; focused suggestions on improving employee
coaching skills; this easy-to-use; comprehensive book focuses
on the fundamentals of successful employee coaching; and
delivers powerful; pragmatic lessons in a highly efficient
4/22/2005 Offering practical; ready-to create half-day; full-day; and multi-
day workshops; this book focuses on helping coaches
properly define their coaching roles and provides the skills
needed for success.
6/3/2015 Taking a service-oriented approach to workplace coaching;
this agenda-driven book teaches the essential skills trainers
must master to give learners what they need when they need
it.
11/16/2010 Providing insight into generational differences that can make
communication difficult and coaching impossible; this fun;
breezy book presents the fundamentals of coaching; such as
acting like a catalyst; learning how to listen; and much more.
4/14/2015 Offering practical; road-tested strategies and tactics for use at
all levels of your organization; this book provides the crucial
tools you’ll need to help your workshop participants master the
skills that drive performance.
11/4/2010 Providing the informational building blocks needed to fully tap
the potential of achievement-focused competencies; this
practical manual will help HR professionals; trainers; and
managers bring out the best in people.
10/23/2007 Giving you the step-by-step road map to conduct a training
audit; this book presents methodology for assessing whether
classroom training will have the desired outcome and whether
there will be a high probability of learning.
9/11/2003 This this Info-line provides sample forms and checklists you
can use to implement a mini needs assessment in your
organization. The process can be used by both internal and
external training consultants.
5/20/2015 Providing a fresh way of thinking about leadership with
recommendations for how to tap into the power of human
connection; this inspiring and practical book is your game-
changing opportunity to begin fostering a connection culture in
5/7/2010 Written in a conversational tone with a touch of humor; this
comprehensive and frank guide shows readers how to land
their first client; set up a home office; develop sales and
marketing materials; draft agreements; and more.
7/14/2011 A complete resource for all experience levels of internal
consultants; this book will help them understand their role
within an organization; develop strategies and techniques to
work effectively with management; HR; and other employees;
3/8/2001 A guide to the art and science of internal consulting for
individuals responsible for facilitating change within
organizations.
8/27/2003 This issue describes the key concepts of continuous process
improvement; and presents the select; analyze; measure;
improve; evaluate (SAMIE) model.
10/23/2007 Email is the language of business today. Let this concise
booklet show you how to quickly learn about email “business”
etiquette; increase your email efficiency; deal with email
interruptions; and how to avoid legal woes that stem from
5/30/2006 Ensure business success by engaging corporate learning
strategies with employee learning and development. This
book contains a roadmap to help encourage and cultivate
employee growth using a proven return-on-learning-
11/22/2006 Offering application tools to create course objectives; a course
description; and a clear project plan; this Infoline provides all
the necessary details for planning a training course in a
simple; easy-to-follow; five-step process.
12/16/2008 Enabling you to build a management development program in
your company; this guide covers how to know what you want
from your management program; find candidates; and build
and monitor your program so that it can evolve with your
11/16/2010 Explaining ways to reduce or eliminate the common language
problems that make multiple-choice questions unclear;
confusing; or ambiguous; this Infoline provides guidance for
writing well-written multiple-choice questions.
8/27/2003 This basic guide explains how to select learning exercises and
activities and prepare for workshops.
7/23/2014 Introducing a Mentoring Partnership Model; which is a way for

new and seasoned employees to partner and learn from each
other; this engaging book offers step-by-step instructions of
each stage of the program; and includes the worksheets;
12/20/2013 Mentoring has come a long way from the one-on-one
exchange between an older mentor and younger mentee.
Read this Infoline to learn modern mentoring techniques such
as community; group; reverse mentoring that harness that
2/3/2016 In recent years; organizations have seen increasing value in
ensuring that their employees are properly trained to meet the
organization’s needs; and one of the most effective ways to do
this is to create and support an internal certificate program.
3/13/2015 Providing case studies about different types of internal
coaching programs; this concise book defines internal
coaching; explains how it is unique; and discusses the
benefits of internal coaching for coach; coachee; the learning
3/27/2015 Examining the importance of employee engagement; this
book offers an explanation for the relationship between work
engagement and job performance; and explores the strategies
in which employers stay focused on "what to do" and "how to
2/17/2001 Subject matter experts will learn how to design; develop; and
deliver short courses to transfer their knowledge to others in
the organization.
9/28/2009 Taking you through the process of creating a training manual;
this Infoline shows you how to use information to understand
the needs of training participants; design and present content;
and create a process for revising and updating the manual as
3/21/2011 Providing advice and guidelines for adjusting to sudden
changes in a training environment; this Infoline discusses a
variety of creative facilitation techniques to be used in a
variety of environments.
9/18/2012 Presenting the fast facts and useful tips you need to lead
yourself and your team to high performance; this Infoline will
teach you methods for creating shared goals and processes;
clearly-defined roles; and mutual accountability for your team.
3/29/2011 Revealing how we can best understand and appreciate each
others' differences; this book addresses the latent discomfort
about communicating with different types of people and
teaches how to overcome these fears.
2/24/2016 Presenting workshops that support trainees in any industry
and environment; this detailed resource introduces techniques
for managing challenging customers and situations and also
offers opportunities to apply new skills to service interactions.
1/25/2016 Managers are flooded with theories; concepts; and ideas for
how to improve employee engagement. This insightful book
will help them cut through the clutter of all those strategies
and find the one that works for them.
9/6/2007 Teaching you how to pinpoint your company’s training needs
and avoid common pitfalls; this book demonstrates how to
conduct a thorough needs assessment; implement best data
collection methods and establish guidelines to separate
3/12/2010 Whether you’re a seasoned workshop facilitator or a novice
instructor; this book provides a roadmap to helping people
make decisions competently and confidently; leading to
success for them – and for your organization.
3/4/2016 If you are considering making the next move in your career;
the first step is to understand your professional value so that
you can effectively communicate it to potential employers; and
then leverage it to get the salary; benefits; and responsibilities
2/20/2013 Proving that your training programs are effective is necessary
for justifying costs; making improvements; and establishing
and maintaining adequate budgets. This Infoline will show you
how to determine that effectiveness in a practical and
6/25/2010 If you are one of many WLPs looking for a way to partner with
your SMEs instead of competing against them; this Infoline
will provide you with an awareness and strategy for the
potential pitfalls and benefits involved.
12/7/2002 Use this guide to adapt your ISD skills to e-learning; blend
solutions to ensure learning sticks; and make effective design
choices.
9/6/2012 Informal learning is happening all around you. This Infoline will
teach you how to recognize opportunities for informal learning;
and provide you with a framework for promoting and
supporting it in whatever form it takes.
12/29/2009 Explaining how to use the ADDIE model to design
synchronous online learning; this Infoline helps you determine
the best structure and flow to virtual training events.
3/16/2010 Helping you design better learning assessments; this book will
teach you how to determine the results that are needed from
instruction; match learning objectives to the appropriate type
of assessment; and build and test performance assessment
11/20/2012 Presenting a simple; business-centric model that will help you
build a leadership strategy for your organization; this Infoline
includes assessments to help you understand the business
landscape and what your organization’s current leadership
12/18/2013 To realize the potential of mobile learning in your organization;
you need to be strategic. This Infoline outlines how to design a
mobile learning strategy; provides an understanding of mobile
learning's potential; and details the steps involved in
2/17/2001 A step-by-step guide to using training project management
methodology (TPMM) in creating training programs that
produce desired business results.
10/10/2008 Replete with a facilitator’s guide; handouts; and worksheets;
this guide provides a set of Power Hour conversations to help
develop high-profile managers hungry for learning and
management excellence who seek to improve their own
7/23/2015 Designed to help you determine whether or not you have the
right leadership structure; this TD at Work discusses the
challenges and benefits of leadership teams; teaches how to
launch a new leadership team; and shows how to measure
12/10/2008 Showing you how to organize your employee learning
curriculums around competencies; this book will help you
analyze and break down employee job tasks; organize the
tasks into courses; and create and revise curriculums using a
4/30/2012 Shedding light on the value; importance; and future of
education for developing a competitive; sustainable workforce;
this booklet examines the ways in which high-performing
organizations approach the evaluation of learning and tie that
10/26/2015 Investigating whether sales managers are sufficiently
equipped to handle their responsibilities; this resource is
aimed at ensuring that sales managers are equipped to not
only sell solutions; but also to direct; develop; and motivate
9/16/2005 Avoid getting left behind with high turnover; damaging and
expensive lawsuits; and losses of customers. This guide will
show you new and traditional approaches to diversity
development and provide some exercises to get you started
8/27/2003 This guide demonstrates how to develop; craft; implement;
and follow up on case studies so that they become a tool to
actively transfer learning and drive cultural change within an
organization.
9/12/2006 Listening is more complex than hearing; it involves hearing;
seeing; comprehending; and interpreting communication. This
Infoline offers a solid understanding of basic listening
principles; as well as techniques; tips; and tricks to improve
5/17/2013 To create a winning culture; you must form a coherent team
that is alive; awake; attuned; and committed. This guide will
help managers support teams of people who rise to the
occasion; solve problems proactively; and take advantage of
8/20/2015 Featuring vignettes that bring concepts to life as well as
checklists and practical tools for designing and developing
your first e-learning course; this guide provides the base of
knowledge necessary to tackle everything from early concepts
5/29/2012 A handy tool kit for any employee developer; this book
provides templates and detailed guidelines to help busy
managers develop their workforce in a way that is tailored to
each employee’s strengths; development needs; and
6/6/2015 Providing an overview of the current situation of how learning
and knowledge management teams work together; this book
identifies key forces driving both teams to change; and
presents a strategy for building a partnership focused on
8/3/2010 Chock-full of proven tips and strategies from master trainer
Robert W. Lucas; this book provides hundreds of quick ideas
that will get participants engaged and primed for learning.
1/7/2010 Introducing readers to the concept of brain-based learning;
this Infoline provides tips for how to use the concepts in
training design and delivery.
5/4/2010 Exploring the various facets that make up an engaged
workforce; this guide presents helpful strategies for
developing and strengthening employee engagement that will
lead toward full engagement.
8/27/2003 Five simple steps to help you prevent your many hours of
preparation time and well presented materials from going
down the drain.
12/18/2008 Presenting enhancements to improve your current
organization’s impact on permanent; measurable results in
performance; this book offers tips for the trainer; learner; and
the learner's manager that will make sure that training
7/28/2010 In this Infoline; you will discover how organizations use their
brands to create expectations for current and potential
customers.
10/3/2012 Demonstrating how to use a six-step model to optimize
learning transfer; this Infoline includes an action planning
worksheet; a checklist to ensure you are on track for each
step; and a transfer climate survey to help you determine
9/28/2005 Rostering ethics in organizations has more benefits than just
avoiding negative consequences. This Infoline provides a
model for understanding ethics; and ways to raise awareness
of ethics in organizations.
9/22/2003 This issue discusses why it is important to develop ethical
training and development practices; and contains two case
studies.
7/31/2002 A Q&A guide to determine if E-Learning is right for your
organization.
9/20/2003 Use this reference tool to learn how to plan and conduct
technical training evaluations using a functional approach;
targeted questions; and function identification.
2/17/2001 This book is a collection of tools and techniques to use for
evaluating training and measuring its impact.
5/25/2005 For those who wish to build or enhance practical training

evaluation skills; this text will turn organizational hope into
reality by providing a methodology to connect evaluation to
performance; program-design; and bottom-line value.
5/27/2010 Whether you are a classroom instructor; a developer of
training materials; or a training manager; this book shows you
how to incorporate evidence and learning psychology into our
program design; development; and delivery decisions.
2/11/2015 Synthesizing the findings of today’s crucial learning research
into a concise guide; this book dissects popular training myths
and offers best practice guidelines; and will help you discover
a clear pathway to applying best practices to the creation of
5/12/2009 Taking a deep look into the executive development practices
of today’s organizations; this study provides insight into this
often challenging area—that has the potential to overcome
many of the barriers associated with retaining and leveraging
7/7/2004 This book allows you to focus on learners and help an
audience "get" a facilitator's message by focusing on the basic
principles that underlie effective learning facilitation.
11/13/2015 Offering practical examples; worksheets; and tools that make
workplace learning easy and rewarding; this complete how-to
guide is designed to improve your facilitation proficiency so
you can give face-to-face as well as online and virtual
12/10/2008 Applying the factors to enhance learning and application; the
guide provides a framework to transfer management
development principles and practices in to the classroom or
on-the-job setting.
11/10/2010 Helping business leaders identify high-potential talent; define
key leadership competencies; harness the power of mentoring
and coaching; and more; this book provides a blueprint for
leadership development in small to mid-sized companies.
9/24/2012 This Infoline provides specific tactics; practices; models; and
techniques to help you cultivate employees' agility and
capacity for adapting to change.
8/25/2009 The first in a four-volume collection; this Infoline discusses 15
key issues you need to learn to get started as a successful
trainer.
12/10/2015 Providing insights on current training and development
practices that are aimed at frontline leaders; this report
examines the importance of frontline leadership (FLL)
development and what organizations are doing to prepare
8/30/2003 This issue provides an overview of the human performance
improvement (HPI) process and models. It describes the roles
linked with HPI and details the core competencies needed to
join the HPI movement.
7/23/2015 Examining how games can be a powerful tool in learning; this
TD at Work discusses games; gamification; simulation and the
types of games people play; walks you through the process of
creating a game by outlining its design and gaming
10/27/2015 Based on in-depth analysis of the results of a survey
conducted in 2013 of 287 business and learning leaders
representing organizations across a variety of industries;
organizational sizes; and geographic structures; this book
9/25/2009 Offering advice and words of wisdom from some elite
professionals in the training and presenting world; this Infoline
offers readers presentation tips; including how to control
nerves; select and use proper visual aids; and work with a co-
8/29/2002 Provides company leaders with tips and tricks to enhance
leadership communities within organizations.
8/27/2003 This Info-line walks you through the key steps to becoming an
effective and successful executive coach.
3/18/2010 Middle managers in the public sector have more direct impact
on results than any other layer of an organization. This book
shows you how to become a high-impact middle manager who
can transform high pressure into high impact business results.
9/1/2003 This issue examines the problem of retention; and provides a
nine-step approach to retention; and includes a formula for the
cost of turnover; a hiring checklist; person specification; and
sample employee satisfaction survey.
11/19/2008 Offering an easy-to-implement 8-step methodology that shows
you how to engage and connect with all learner types; this
book will help you drive the gold standard of learning and
presentations; as well as increase performance and
9/7/2003 This Info-line presents the fundamentals of the budget
process. It covers general principles and guidelines for
developing good budgets.
9/17/2003 This issue provides a detailed approach to calculating a cost-
benefit analysis. It includes a four-step model to calculate
costs: personnel; material; delivery; and total expenditures. It
also presents practice case studies to explain the process.
11/22/2006 Including more than 130 “do’s” and “don’ts” of meetings; this
book offers solid advice to ensure that a meeting is necessary;
the presentation is professional and effective; the participants
contribute in constructive ways and the outcome is
7/21/2014 Helping you increase the quality of your training by introducing
you to key concepts and guidelines for quality improvement
processes; this Infoline will enable you to identify whether your
products; services; and deliverables are below or above an
9/19/2003 Use this issue to learn how to conduct a focused training
evaluation in which the evaluator adjusts different parameters
of the instructional design to produce a clear representation of
the training program.
9/22/2005 Learning professionals have a wide variety of options when it
comes to using learning tools to get learners’ interest; clarify
concepts and relationships; and more. This Infoline describes
11 learning tools and offers preparation and presentation tips.
10/12/2001 How to design; deliver; and evaluate a training program.
10/6/2005 This concise guide will show you how to prepare the
managers and supervisors in your company to train others;
and in turn; save the company time and money.
12/16/2008 Showing you how to identify employee competencies that are
linked to strategic organizational objectives; this guide will
teach you how you can use those competencies and related
tasks to create job descriptions that find the best-suited
7/23/2014 Using the framework of the familiar ADDIE model; this book
outlines the process of designing for immersion and offers
examples of organizations that have applied these principles
to solve learning and performance challenges.
6/6/2006 Presenting a roadmap for culture change from the first steps
of getting leaders prepared and on board; this Infoline teaches
ways of communicating the change and identifying action
plans and projects that will support it.
4/17/2003 This guide will help you build a powerful implementation and
marketing strategy for your e-learning program.
8/26/2005 Are you interested in reporting training results to management

and your training department in a meaningful way? This
innovative text highlights principles to create and implement
training scorecards to benefit your organization and its
5/27/2015 Social media’s widespread use and range of tools present a
host of opportunities to improve formal learning. This book
includes a list of many of today’s most frequently used social
media tools; and identifies technology considerations for using
1/25/2011 A powerful tool for implementing meaningful change within
organizations; this report explores the business case for
succession planning and breaks down how companies are
executing it.
8/15/2002 Structures; methods and paradigms that have worked in other
e-learning organizations; and tips to making them work in
yours.
8/18/2005 Do you want to increase productivity and positively affect your
bottom line through effective coaching? Read this
groundbreaking book to tap into proven approaches;
processes; strategies; and models.
8/30/2002 Twelve case studies which exemplify coaching and mentoring
programs.
7/24/2001 A book of cases and examples of leadership development

programs for training professionals; HR generalists or
teachers.
3/24/2001 Eighteen cases for human resource development
professionals covering HRD technologies over six broad
industry areas.
3/2/2001 A series of real-life cases describing the implementation of
knowledge management and learning management initiatives
in organizations.
2/16/2001 Using sixteen real-world cases; this book presents practical
applications of the theories; models; techniques and tools
relevant to learning and performance metrics.
3/5/2001 Who's going to support a training program that can't prove
itself? Eighteen case studies from the real world of training.
3/24/2001 How do you prove your program's value and contribution to

your organization's goals?
8/25/2005 Incorporating case studies from a variety of industries

including telecommunications; IT; retail stores; automotive;
and the government sector; this book presents various
approaches to evaluating training and performance
2/23/2001 Performance analysis and improvement methods presented
through twelve case studies in a variety of service;
manufacturing; and non-profit settings.
8/16/2002 Presents ideas and examples for expanding and assessing
your organization's ROI.
8/24/2005 Retaining loyal; high-performing employees is a challenge for

most organizations. Use this high-powered casebook to
explore what others are doing to manage retention; and learn
about retention's impact on the individual employee.
6/25/2012 Informal learning is semi-structured and occurs in a variety of
places through daily interactions among a group of people.
This book introduces this learning format and provides
practical suggestions for implementing informal learning in
10/26/2004 This book will help you create training programs that foster an
organization that "thinks" and acts with more creativity;
collaborates more effectively; and implements new ideas more
rigorously.
9/9/2009 Containing the best and most important issues about the
training process; this second volume provides all the
information you need to start creating a great training
curriculum.
10/23/2015 Presenting a collaboration of the Association for Talent
Development (ATD) and the Institute for Corporate
Productivity (i4cp); this book explores a learning landscape
rich in emerging opportunities; populated by professionals
1/11/2011 Including valuable results and recommendations; this report
will help executives and ISD professionals make strategic
decisions about ISD within their organizations-for today and
the future.
12/6/2005 Providing a better aligned overview of the ADDIE model of
ISD; this collection is the ideal place to start learning and
applying OR take what you know one step further using the
included job aids and tools.
12/27/2013 Using case studies from 18 top organizations to reveal
methods and techniques for designing and implementing
talent management initiatives; this book explains how these
organizations are using scorecards to demonstrate the value
11/16/2015 Containing more than 50 activities ranging from openers and
icebreakers to closers; this book will show you how to break
the mold of static lecture-style online training that drives
participants to multitask - or worse - tune out.
3/2/2001 Guide to turning classroom exercises into distance learning
activities.
4/12/2001 Practitioner’s guide to designing; implementing and evaluating

instructional systems including Web-based training.
12/5/2006 Offering the benefits of both a handbook and a mentor; this

practical; straightforward guide presents both novice and
experienced instructional designers with a series of tools to
reference as they practice their profession.
6/6/2011 Providing both novice and experienced instructional designers
with a series of tools to reference; this straightforward guide
will show you how to analyze systems and work with the
ADDIE model of instructional design.
5/22/2006 Including a wide range of examples and practical advice; this
book is focused on providing a practical understanding of the
development and use of job aids.
1/7/2012 Outlining all the steps and instruction you need to take control
of your career search; this Infoline will help you land a position
that you love with a company that fits; and to get paid what
you are worth.
12/11/2008 Presenting a five-step process to design learning objectives;
this guide includes practical worksheets; templates; and
examples to help readers easily and successfully create their
own learning objectives.
11/2/2015 Where do you see yourself five years from now? This TD at
Work will help you recognize what you have to offer
employers; refine your career aspirations; evaluate your
strengths and identify any gaps; develop an action plan; and
9/4/2009 Explaining the key concepts and the overall benefits of
implementing the process; this book offers information
assessment techniques and tips; and assists in the design of
a practical system to capture; organize; and maintain
9/10/2009 Written for trainers and educators who are looking to learn
about going green; this Infoline explains how to identify
opportunities to make your organization greener; as well as
how to engage others and gain support for new initiatives.
5/21/2010 Presented in an engaging and straight-forward style with
many interesting case studies; this book provides a model that
serves as a guiding beacon for leaders; aligning the work to
bottom-line results; long-term success; and a world-class
7/24/2014 Presenting easy-to-use instructions as well as supporting
research-based data for developing top-performing leaders;
this book provides tools to help determine the best approach
for your organization and templates to design learning
6/10/2009 Providing detailed plans; exercises; worksheets; and sample
training agendas; this book offers a complete explanation of
why the leaders-as-teachers approach works; and gives you a
thorough guide to creating your own program.
5/26/2015 Presenting information in bite-size chapters and to-do lists;
this acclaimed book shows managers how to navigate through
the fog in their brains and the overworked staff sitting in front
of them to be more creative and flexible.
7/20/2015 Combining personal stories and anecdotes to illustrate how
(and how not) to inspire people; this book presents a fresh
and unique take on leadership that will benefit experienced
leaders and those just starting their leadership journeys.
5/30/2012 Featuring numerous case examples from the real world; as
well as checklists; discussion questions; practical exercises;
training tips; and more; this book offers detailed; specific
insight on developing highly effective leadership training
8/24/2005 For any organization determined to build world-class leaders
in today's competitive marketplace; this is a hands-on; how-to;
no-nonsense reference and informative guide for developing
and training leadership in cutting-edge environments; large
11/30/2005 This unique guide enables leaders to assess their own
leadership skills and identifies ways to build skills and
knowledge in the 10 leadership competencies in the areas of
knowing oneself; working with other people; and integrating it
5/11/2009 Addressing leadership traits and competency areas necessary
for potential leaders; this book is a comprehensive guide for
creating leadership development programs and measuring the
impact of leadership development activities against
7/30/2008 Presenting 10 key actions for extraordinary success; this book
explores what differentiates extraordinary achievers from
others and puts to rest some long-held and passionately
defended notions of some great achievers throughout history.
8/3/2015 Complete with effective training methodologies; this book
helps you accelerate learning and leverage technology for
maximum efficiency; and presents a step-by-step blueprint for
developing and delivering dynamic; powerful leadership
3/4/2004 This workbook is for those seeking to create solid change
programs within their organizations. Users will be able to
quickly create half-day; full-day; and multi-day workshops that
integrate change leadership models and theories into training
8/2/2002 Guide your organization or business into the e-age.
4/4/2014 Explaining the ten essential traits successful global leaders

embody; this book discusses how seven top executives used
their strengths to tie to global successes; and shows how you
can give your organization the edge in today's global market.
11/21/2013 Capturing the insights of heavyweights such as Warren
Bennis; Peter Senge; Stephen Covey; Marshall Goldsmith;
Peter Block; and Margaret Wheatley; this book distills the
advice of these respected leaders and more into what it
5/15/2006 Use this Infoline to guide you in the application of basic
leadership principles in a team setting and show you how to
effectively engage in leadership; build core leadership
behaviors and skills; influence team members; and much
7/23/2015 Explaining how learning needs in the healthcare field differ
from other professions; this TD at Work explores how the
ADDIE model can be modified for the healthcare sector;
shows to align training with current reporting requirements;
10/14/2015 Filled with useful examples; resources; and suggested
learning environment blueprints to help you continue to be
successful in a field that is forever changing; this book
empowers you to customize learning for your workforce and
7/23/2014 Facilitation integrates techniques from many adult learning
approaches to produce creative; transformative; practical
learning and leaders who are prepared to lead. This one-stop
guide includes everything you need to develop a facilitative
9/28/2009 Presenting compelling information on best practices
organizations are using to cope with financial uncertainty; this
study provides real data; ideas; and tools you can implement
to be a strategic partner and help position your organization
1/14/2013 Drawing upon technology trends; this book discusses new
ways of measuring the effectiveness of web-enabled
instructional solutions based on the success of business
intelligence and web analytic technologies.
7/23/2014 Transmedia Storytelling is the practice of developing a
narrative across multiple platforms to expand learning and
engagement. This Infoline includes tips for designing
transmedia learning based on the traditional storytelling
10/28/2011 Examining the importance of innovation and the ways learning
influences it; this report includes a synopsis of interviews with
learning leaders who have successfully fostered and
sustained innovative practices at high performing companies.
7/29/2009 Investigating how organizations are addressing employee
engagement; this study identifies those strategies and
organizational factors most responsible for influencing
employees to become more engaged.
12/29/2009 Helping you determine what your organization can do to ease
the global transition; this research study discusses the
benefits of involving the learning fuction early in the process.
12/16/2015 Providing the job aids; tools; and templates you need to put
the SAM methodology in motion and take your ISD practice to
new heights; this Field Guide is an essential resource to
create better; faster training products and “move the needle”
12/19/2012 Introducing SAM; the Successive Approximation Model; and
the Savvy Start; this book is a must-read for all learning
professionals who have a desire to let go of outmoded
methodologies and start creating better; faster training
7/21/2014 Presenting readers with the business case for diversity and
inclusion (D&I); this Infoline provides guidelines for how to
integrate diversity and inclusion into your curriculum design;
sample exercises; and an action planner so you can move
11/13/2008 Written by 12 high-level executives from a wide range of
industries; this frank; entertaining book offers a rare insight
into the business of organizational learning.
8/27/2003 Use this Info-line to learn how to align training with business
results and bridge the gap between on-the-job applications
and business results.
12/10/2004 Management development is an integrated approach to
improving individual; team and organizational performance.
This book provides ideas and examples for improving this
policy to prepare managers for the growing demands for
12/20/2012 A handy resource for any e-learning designer or facilitator; this
practical guide provides numerous low- or no-cost techniques
that will increase learning transfer in both asynchronous e-
learning and live virtual training.
1/21/2010 Serving as both a step-by-step guide and an ongoing
resource; this easy-to-use book and resource provides sample
forms and examples; and details 20 low-cost techniques to
integrate education.
2/21/2013 Including easy-to-follow charts that illustrate financial
concepts; as well as job aids and checklists; this Infoline will
help you understand basic financial concepts and terms so
that you can gain credibility in the eyes of stakeholders and
5/13/2009 Knowledge management helps your organization obtain and
transfer valuable information before it walks out the door. This
guide presents an easy-to-follow; four-step plan to capture
and transfer the crucial knowledge of your employees.
11/19/2008 Written to provide basic manager skills to both current and
new managers; this book shows how to build training
programs that allow managers to become effective when
dealing with the people and activities they manage each day.
4/27/2010 Providing insights to managers who are facing the challenge
of developing; guiding; and motivating employees from
different generations; this Infoline discusses how the four
generations differ in the ways they prefer to be managed.
6/14/2013 Every day; managers and supervisors face a myriad of
personalities in the workplace. This humorous; yet practical
guide will help managers diagnose inefficiencies in their staff
and learn how to discern and improve peoples’ behaviors in
3/1/2006 Including samples of project schedules; estimates; and
budgets; this Infoline presents a project management process
that will enable you to manage training projects from
conception to evaluation successfully.
2/16/2001 Detailed outline of project management issues for managers
and others designing Web-based training programs.
7/21/2015 In the past; your career brand was expressed primarily
through a traditional resume; today; your brand encompasses
every way you promote yourself; both in electronic and
traditional formats. This issue of TD at Work will help you
9/9/2009 The fourth and final volume in this collection; this Infoline
offers readers details on evaluation essentials; establishing
evaluation criteria; understanding various test types and
styles; how to measure training on-the-job; and much more.
6/1/2015 Exploring the need to think about talent gaps in a global
context; this book examines strategies that can define talent
gaps in your global workforce; and identifies ways to assess
and close negative gaps and leverage positive gaps.
1/4/2010 With contributions from CEOs and leaders from some of the
most recognizable company names in the world; this book
provides a clear pathway to creating learning metrics in your
organizations that resonate with company CEOs and other top
7/2/2012 Representing settings and cultures from around the world
including India; Australia; Canada; Germany; and other
countries; as well as the US; this book describes the
improvements made to L&D programs as a result of
6/26/2012 Providing a conceptual framework; workable suggestions for
developing; implementing and maintaining programs for
measuring ROI in coaching; and practical; germane case
studies; this book offers a clear; complete; and detailed
8/25/2015 By explaining how to begin the leadership development
process with the end in mind; this essential guide outlines
each step of the proven ROI Methodology and explains how to
apply it to driving leadership development program
8/7/2015 Joining forces with Tamar Elkeles; the chief learning officer for
Qualcomm; renowned ROI experts Jack and Patti Phillips
provide this guide for measuring the success of e-learning
programs; representing a variety of industries and
1/5/2016 With a focus on sales training programs; this book presents a
step-by-step guide on calculating ROI and provides case
studies that demonstrate how to use the ROI Methodology to
properly measure the results of sales programs.
7/21/2014 Exploring how the brain responds to factors such as stress
and emotion; this Infoline provides job aids on how to put the
brain at the center of a webinar; how to make your training
modules more enjoyable for the learner; and how to organize
5/5/2011 This Infoline focuses on the skills that are needed to succeed
in middle management; specifically; the top five capabilities
every middle manager needs to succeed.
12/19/2008 Teaching the basics of creating Mind Maps; this guide will
show you how to use Mind Maps in a business setting that will
help to increase your efficiency; creativity; and organization.
5/12/2009 Designed for anyone looking to understand the basics of
professional etiquette; this guide will teach you how to make
proper introductions; greet international clients; and navigate
business lunches and dinners.
1/9/2012 From beginners who are just discovering mobile learning; to
experts who may already have a mobile learning platform in
place; this Infoline shows why mobile learning has seen such
recent growth and what areas are best suited for this type of
8/24/2011 It is no secret that mobile computing is here; but what does
that mean for learning professionals and the learning
function? The time is ripe for organizations to “get smart” on
the current state future of mobile learning; and this report
5/28/2015 Explaining what it takes to grow a modern mentoring culture
and which tools to use as you facilitate organization-wide
mentoring; this book offers a blueprint for success with a
model that benefits more than the select few and steers clear
11/2/2015 Massive; open; online courses (MOOCs) provide an
inexpensive means of expanding learning opportunities. This
report explores the current and anticipated use of MOOCs in
the business world.
10/23/2015 By debunking today’s pervasive myths about learning in a
style that will make you smile; this book shares the candid
perspectives of ten high-level executives from a wide range of
industries and offers advice for how to best deal with new lies
2/13/2013 Offering simple tips to improve any change initiative; this book
shows you early warning signs to detect change; common
reactions; and new ways to face workplace change; as well as
how to create change within yourself to meet your new
2/17/2006 Knowing how to motivate employees is critical for an
organization’s ability to get results. This Infoline will help
managers and trainers who train managers to understand and
master this important piece of the organizational productivity
8/30/2005 Through a seven-phase assessment model; this powerful
book was written specifically to show how to accomplish the
important training goal of delivering relevant training as a
business partner of your organization.
12/18/2015 Helping you make the right decisions for your organization
that lead to productive results; this book is a valuable resource
for anyone who wants to identify what results should be
delivered; justify why they should be delivered; and be able to
4/30/2009 Containing practical exercises and tools to help create a
flexible; supportive learning environment; this guide helps
trainers focus on the needs of learners by providing a step-by-
step process for negotiation.
12/30/2015 Written by an organization development authority and
prominent trainer; this book presents comprehensive new
employee orientation workshops to ensure organizational
onboarding is done right for the benefit of all employees;
10/10/2005 Use this practical; hands-on guide to help new and
experienced supervisors make the transition from individual
contributor to leader with ready-made training tools and
materials.
8/13/2015 Authored by training legend Elaine Biech; this book presents
presents innovative two-day; one-day; and half-day training
workshops that help supervisors embrace their new roles and
develop supervisory skills in five key areas.
6/9/2009 Helping you to ditch the useless quick fixes and supercharge
employee performance; this guide proves the ineffectiveness
of these quick fixes and provides an alternative; extremely
effective; seven-step strategy to create an elite team of high-
10/31/2011 Focusing specifically on establishing an onboarding program
for new managers; this Infoline presents the key principles of
onboarding design; technology tools and approaches; best
practices; and how to apply onboarding principles to any new
11/21/2005 For trainers and training managers wishing to add new
knowledge and capabilities to their resume; this primer on OD
offers the right amount of information to create an
understanding of tools; practices; and core skills of the OD
7/20/2015 Exploring the many facets of organization development and
change management; including the theories; models; and
steps necessary to complete the process; this book is a
perfect resource for professionals who are just starting out in
11/20/2008 Full of tips; advice; checklists and assessments; this book fills
the void in coaching literature by providing instructions for
organizations; distinguishing organizational coaching from the
more widely known 'life coaching.'
2/16/2001 A book of best practices and case studies on how to deliver
training to your employees by using
external vendors and provide
7/23/2015 Indispensable for the CEO as well as the small business
owner; this book presents stories from the boardroom to the
family-owned bakery; and from the car dealership to the
beach resort hotel; highlighting the importance of knowledge
2/1/2005 Organizations are focusing more on measurable results and
improved productivity. This book provides an introduction to
Human Performance Improvement; Human Performance
Technology; and Performance Consulting so you can start
5/19/2006 Providing a checklist of questions for a training needs
analysis; this Infoline describes how to carry out the two
distinct analysis processes that go into a front-end analysis: a
gap (or performance) analysis and root cause analysis.
9/12/2002 A guide to help develop an acquaintance with the top
interventions for enhancing performance.
1/6/2014 Focusing on the logistical aspects that go into making a
training program effective; this Infoline describes the essential
elements that organizers need to consider to ensure a
successful training event; and provides a customizable
11/13/2015 Examining responses of 551 business and learning
professionals representing organizations across all sectors
and of varying sizes and geographic locations; this research
explores definitions; usage; benefits; pitfalls; and future
9/6/2012 It has been said that everyone has a story to tell. This Infoline
outlines seven different story types and presents tips for using
them to make your presentations and training memorable and
compelling.
2/7/2013 Winning a sale doesn’t happen by accident; it requires
thoughtful preparation and flawless execution. This book
provides a scalable five-step process and tools for developing
the right strategy for each opportunity.
9/26/2005 With a simple; step-by-step approach; this practical text offers
20 solid suggestions on improving presentation skills and
provides information on where to get more information on the
subject of presentation.
11/19/2008 Allowing you to design presentation skills training for all levels
and people in your organization; this book also enables you to
customize training programs that can be designed for one-
hour; a half day; one or two-day events.
9/23/2008 Showing you how to communicate with C-Level decision
makers in a language they understand; this book offers a set
of powerful methods; tools and strategies that will help any
professional effectively present a convincing business case for
2/24/2001 A practical; how-to guide to creating and managing a project
for anyone responsible for course or curriculum development
or vendor relations.
1/8/2016 Offering a structured approach to moving projects from
conception to completion; this book will help readers discover
how to maintain a clear focus on client goals no matter how
many changes they request or how many people get involved.
6/30/2004 This book will show you how to minimize project management
failures and reveal the secrets of how to train an organization
filled with "project-oriented thinkers."
4/9/2003 Walks you through the basic elements of launching and
managing a successful e-learning project.
8/21/2002 Develop emotionally intelligent leaders and organization

members with this book's tips.
9/2/2011 From choosing the right programming tools to getting through

the final approval process; this Infoline provides step-by-step
instructions on how to get a quality e-learning course
developed and delivered.
9/25/2008 Helping you understand how emotions have a direct and
profound effect on how well you perform on the job and life;
this book presents great techniques to advance emotional
self-awareness and tips on building self-esteem; confidence;
5/9/2013 Using Quick Response (QR) codes is an effective and
engaging way to make training more interactive and offer
learners resources that they can access quickly through
mobile devices. This Infoline shows you how to create QR
8/27/2004 Trainers and other workplace learning and performance
professionals can learn to confidently communicate their true
value at the most senior levels of an organization with the help
of this powerful book.
8/15/2002 This reference will help WLP pros develop a complete
organizational assessment plan by determining where
resources are best distributed.
8/3/2002 A concise; speedy way of looking at human business issues.
7/10/2013 Organizational and individual change are constant—it’s not a
race to the finish line. This book shows readers how to
constantly and rapidly adapt—or “retool”—themselves; their
employees; and their organization's business models to keep
8/14/2002 Learn to become an aware and reliable business colleague
with these tools and job aids.
9/7/2012 As video assumes a more important role in professional

development programs; trainers and other development staff
are increasingly being called upon to create training and
instructional video themselves: in-house; on time; and within
7/2/2012 Employing the time-tested ADDIE (Analysis; Design;
Development; Implementation and Evaluation) model as a
starting point; this guide provides the tools and knowledge you
need to implement your training goals.
1/26/2016 Explaining how to avoid real world barriers that commonly get
in the way of talent development initiatives; this book hones in
on ROI in learning and development and outlines a clear
pathway to seamless and credible evaluation.
5/3/2006 Written to provide both novice and experienced learning and
performance practitioners with a baseline understanding of
ROI processes from the planning stage; to the selection of
appropriate programs; to the collection of data; and more.
8/2/2010 Providing a rare opportunity to learn from a catastrophic event
that shook the foundation of a thriving global organization; this
book demonstrates how you can benefit from the challenges
of leading during chaotic times.
8/16/2005 This newest offering by celebrated ROI professionals Jack
Phillips and Patti Phillips is an invaluable resource for
practitioners who need to show how training programs
contribute to the bottom line.
2/5/2015 Presenting more than 50 activities dedicated to different
aspects of workplace safety; this action-based training guide
offers step-by-step instructions and debriefing questions that
reinforce each lesson so that participants will be talking about
10/28/2011 Containing the findings of the 2011 learning and development
salary and compensation survey; this report includes detailed
analysis of L&D practitioner demographics; salary;
compensation; and benefits across industry; tenure; and
12/15/2008 For sales coaches and managers that work with sales staff;
this guide shows you the anchor points of sales coaching; how
to determine a sales person’s ability and motivation; and
coaching styles that are appropriate for employees of various
1/31/2005 Use this unique book to create fast-paced; productive training
sessions for both new and experienced sales professionals.
Assessments; training instruments and tools enable learners
to gain knowledge that is immediately applicable in the field.
5/8/2010 Recognizing the bottom line focus of sales professionals; this
book offers learning professionals specific guidance on
designing programs that provide the right tools and techniques
that deliver on an audience focused on value.
12/27/2012 Outlining the essential elements of a good scenario; this
Infoline includes tips for developing strong characters;
experience portfolios; anchor stories; and a job aid to guide
designers and SMEs in authoring and developing their
11/24/2009 Explaining the general concepts behind the various
performance management models available; this Infoline
helps you identify the organizational domains you wish to
improve; and select the right performance management model
9/21/2012 This Infoline examines the benefits of a Learning Management
System (LMS); as well as the best strategies for a well-
planned selection and implementation process.
9/30/2005 Whether your organization in just starting out with self-directed
work teams or you're already involved in the transition; here's
a book loaded with practical tips and strategies for work teams
and an implementation blueprint.
8/15/2002 Loaded with hints to help plug your e-learning business ideas.
12/18/2008 Discussing the differences between types of online training;
this guide will help you discover how to modify their existing
classroom training skills to work in an online environment;
engage learners; and handle any technical difficulties that may
7/17/2013 Packed with tips for building great courses; this practical;
realistic book explains how to fully incorporate incorporating
the talents of subject matter experts (SMEs) into the actual
course design process.
4/13/2011 Emerging social media technologies enable a new kind of
knowledge-building ecosystem with people at its core. This
Infoline will help you understand various social learning
technologies and how you can use them inside your own
1/20/2011 Exploring the business case for supporting and using social
media technologies; this report provides insight for a new
strategic priority of leveraging the power of social media tools
to maximize learning and increase performance of the entire
11/12/2008 Showing readers how to take their natural talents to the next
level by becoming an in-demand speaker and trainer; the
author of this book shares her real-life experiences from her
own speaking and training career.
5/13/2009 With useful; easy-to-understand; ready-to-apply legal
information; this content-rich guide gives you everything you
need to know to protect your copyrights and trademarks; to
make your company and your brand more valuable; and to
9/22/2011 Providing a detailed model; real-world application; and tools to
help readers take and keep their seat at the table; this book
explains how to use the language of business to create
unprecedented alignment of learning with business partners.
12/15/2015 This Infoline provides the latest research on the skills gap;
case studies; and a six-step process for developing an action
plan to bridge the skills gap in your organization.
11/12/2008 Targeted toward hiring managers; HR professionals; and
other business professionals who need to hire the right person
for the right job in a 24x7 global business environment; this
book offers a logical methodology to hiring the best candidate
1/20/2016 Presenting a comprehensive sales model essential for all
sales professionals; this indispensable book provides
guidance for customizing the model’s key competencies; and
features case studies; job aids; templates; and other tools
3/3/2015 Understanding how talent is developed in different cultures is
essential for global talent development (TD) professionals.
This book will help you discover the challenges of training
globally; including how they relate to leadership and
5/6/2009 Showing how to design and facilitate a successful online
meeting; this Infoline explains how to assess the knowledge;
skill; attitude; and technology requirements of attendees;
create activities to promote a collaborative environment and
10/24/2008 Guiding you through the implementation of a rational
succession planning roadmap; this book looks at a variety of
best practices so you can create the system that works best
for your organization.
1/23/2012 Sponsored by Skillsoft; this report examines the relationship
and alignment between the chief learning officer and the
executive team through insights; experiences; and
recommendations of participants.
7/18/2013 Describing the purpose of surveys and questionnaires; types
of errors that can creep into survey results; and considerations
when developing specific survey questions; this book will help
readers identify the most appropriate survey tool for their
11/24/2009 Offering a 'fly on the wall' perspective as two seasoned
learning professionals redesign a traditional; classroom-based
training program; this book explores various program redesign
options using technology solutions.
3/7/2016 Employees belonging to different generations have diverse
communication and work styles; as well as different
expectations of their employers. This Infoline discusses those
differences and presents strategies and tactics for engaging
7/31/2009 Showing you how talent management is currently being used
by a diverse range of organizations; this research study
provides the best practices of an effective talent management
program you can use right away.
12/16/2009 Focusing on management's role; the impact on processes and
practices; and links to business results; this book features
examples from six leading companies; and shares how they
have solved the talent management riddle.
6/7/2007 With assessments; checklists; and actionable
recommendations; this guide focuses on the common reasons
why employees leave and provides you with the tools
necessary to establish a comprehensive retention strategy to
7/30/2009 Exploring the use of numerous informal learning tools and
processes; this study investigates where and how informal
learning is used; and recommends steps organizations can
take to make greater and more effective use of informal
11/19/2013 Drawing on more than 70 combined years of experience to
share the authors' unique and accessible approach to
teaching adults; this book will help you improve certain
facilitation techniques and skills while enhancing your natural
1/31/2006 Helping you to cultivate teamwork within a team or an
organization; this book explains how to define and assess key
competencies; get senior management to buy into your
training plan; and implement a winning team training strategy
11/8/2011 Providing ideas and strategies to effectively develop technical
training from the beginning of the project through the pilot
course and post-course review; this book shows how to bring
together a successful development team; arrange a technical
7/30/2003 Trainers weary of technological jargon will appreciate this
book's plain-spoken approach; which focuses on taking
traditional training development skills and applying that
expertise to E-learning development. Also includes a complete
12/28/2015 With brand-new chapters on mobile devices; learning
management systems; and e-learning development software;
this expert guide illuminates the techniques and processes
needed to build any technology-based learning solution.
9/20/2011 Written in a lighthearted and entertaining style; and chock-full
of myth-busting research and ready-to-use tools; this book
dispels counterproductive beliefs and practices that harm the
instructional process; and will help you to be the most
12/13/2004 Written for trainers and performance improvement
professionals; this book explains that humans learn best
through active mental engagement; and offers tips and tricks
for making learning stick.
7/20/2015 Presenting forms to help you manage all aspects of your
training project and templates that help you deliver business
results and business success; this book provides helpful
information to guide you as you institute an information
12/27/2012 An accessible resource on test development that does not
require any technical background or expertise; this user-
friendly guide provides practical guidelines for the classical
approach to test development specifically for certification and
7/23/2014 Complete with a look inside award-winning organizations; tips
on putting the science to work; and an assessment tool; this
book will help you measure and improve the level of brain-
friendliness in your organization.
9/23/2005 From the country’s top consultants; team developers; and
training facilitators comes these team and organization
training tools to enable you to meet and solve the challenges
you face today—and develop stronger teams and
9/17/2005 Learn to implement the most up-to-date training programs for
your clients quickly and efficiently. This text presents a
comprehensive toolkit of the best training activities; group
learning exercises; assessment instruments; handouts; and
5/24/2006 Focusing on the hottest topics facing organizations today; this
comprehensive collection of training tools includes dozens of
games; exercises; learning activities; assessment instruments;
handouts; tip sheets; and implementation guides.
6/2/2006 Drawing on the knowledge and expertise of today’s best
trainers and consultants; this comprehensive toolkit covers e-
learning; communication skills; diversity and cross-cultural
awareness; performance improvement; and management
7/9/2014 Filled with the author's personal insights and tips; this practical
guide covers nearly every aspect of the e-learning design
process; including understanding instructional design; creating
scenarios; building interactivity; designing visuals; and
10/22/2015 With a clear definition of what collaborative leadership is; this
book explains how to create a collaborative environment;
when to use collaborative leadership; and discusses the future
of collaborative leadership.
7/22/2014 Sketching out a blueprint for managing performance in a
changing sales landscape; this book will prepare sales
managers for modern day sales efforts by plugging into
today’s successful sales development professionals who have
2/8/2011 A who's who of gurus in the leadership field; this handbook is
an exciting compilation of insights; ideas; and tools that will
enable individuals; teams; and organizations to develop their
leadership capabilities.
6/27/2012 A vital; cohesive compilation of the most current thinking on
modern managerial practices available today; filled with
concise; focused; pragmatic lessons and wisdom; this
powerful and useful book provides the best and most insightful
11/12/2010 This Infoline sets the stage for ISD by first explaining its origin
and approach and then presenting the classic ADDIE Model;
with each phase of the model discussed in turn.
8/2/2011 Containing an array of useful insights for change managers;
this concise book provides a practical collection of tips and
advice for anyone dealing with or managing organizational
change.
11/2/2015 Based on a blended research approach; this report aims to
examine the use of coaching as a managerial tool; and
provides insights on how learning leaders can more effectively
develop and sustain successful coaching programs.
9/28/2005 New and experienced trainers alike will appreciate this book's
tools; expert guidance; and practical advice on how to become
a valued; strategic partner in your organization.
8/30/2011 Most workers are not engaged in their jobs. In this book; well-
known academics; practitioners; and experts reveal strategic
and tactical guidelines for training and development
professionals seeking to play key roles in the talent
7/27/2015 Helping you create an effective training evaluation plan for any
program so that you can show the organizational value of your
work; this TD at Work will help ensure that your valuable;
limited resources are dedicated to the programs that will
11/9/2015 Providing a framework that will give leaders greater visibility
about the future; this TD at Work defines strategic foresight
and outlines the business imperative for the approach;
describes how to leverage both the push and pull of the future;
3/16/2010 Providing all the direction and encouragement needed; this
book offers a powerful set of practices that will transform key
organizational players from task and crisis managers to
strategic business partners.
4/14/2011 Identifying 29 evaluation techniques that “best case”
organizations used to link leadership development programs
to organizational success metrics; this report provides greater
insight into techniques that might work for your organization
8/26/2011 This Infoline is a comprehensive dictionary of need-to-know
trainer s terms; including those that have sprung up with new
technologies such as Web 2.0 and the advent of social
learning.
7/23/2015 By describing the four relationships within any classroom;
whether online or face to face; this TD at Work presents
instructional techniques that will maximize the learning
relationships within your classroom so that your classroom is
8/21/2009 With success stories from a diverse set of leading companies;
this guide provides a series of case studies designed to help
you change your organization’s attitude toward learning by
making the clear link from learning to your company’s bottom
2/22/2013 Offering tips; checklists; and examples from the authors'
combined 70 years of experience; this book will help
managers gain command of reading writing; speaking;
listening; and thinking skills.
8/3/2015 Employee engagement has gotten the rap of being something
"nice" to do; not something that can produce results. You
need to reverse that perception in your organization by
becoming an engaged leader yourself. This book will show
10/22/2015 A primer intended for managers; human resources
professionals; and others; this practical; go-to guide explains
why career development is important to the organization;
employee; and manager; how to lead successful development
9/9/2010 Using examples from a wide range of organizations; including
Deloitte & Touche; IBM; TELUS; and even the CIA; this guide
helps organizations create a contemporary learning strategy
that is as timely as it is transformative.
7/23/2015 By sharing the success stories of socially engaged companies
and people; this book persuasively makes the case for using
social media to encourage knowledge transfer and real-time
learning in a connected and engaging way.
7/21/2014 Describing how positive priming can improve employee
performance; this Infoline offers practical suggestions for
achieving high productivity using a new approach called
positive performance.
8/26/2011 Containing a job aid; trainer activities; and other resources to
help you establish; implement; and evaluate peer coaching
programs and processes; this Infoline focuses on the many
benefits the process of peer coaching can have in the
1/25/2011 Exploring the business case for supporting and using social
media technologies from a learner’s point of view; this report
will help executives make strategic decisions that can
positively affect organizational goals and growth.
8/26/2009 Filled with worksheets; exercises; real time case studies; and
reflection sidebars; this book challenges readers to develop
five core strengths all great managers possess.
6/27/2012 By integrating the concepts of reinvention; servant leadership;
and business transformation into a single framework that has
been validated in research; this unique book emphasizes
taking a calculated approach to change rather than merely
2/17/2001 A performance consultant’s guide to getting results.
7/22/2013 Laying out a succinct approach to managing technology

change; this book provides helpful tips and advice on dealing
with actual technology changes as well as the impact of that
change on the people who use the technology.
11/9/2015 Offering both a quantitative and qualitative perspective from
leaders responsible for organizational learning; this report
focuses on how organizations measure the effectiveness of
the learning programs and products they design and
7/23/2014 Offering a virtual training implementation "how-to" guide for
organizations and training professionals; this book takes a
holistic look at what it takes to have a successful
implementation; and will help learning professionals transition
10/18/2005 Written by a training games and simulations specialist; this
unique guide offers readers seven well-tested interactive
lectures two-way communication by incorporating highly
stimulating game elements and exercises.
8/5/2008 Filled with templates; checklists; useful advice; and on-the-
ground guidance; this practical guide is designed to help
today's change leaders and change agents efficiently move
their organizations through change initiatives.
4/23/2009 Addressing the various activities that fall under the time
management umbrella; this guide reveals how to help others
develop strategies for increased productivity and
effectiveness.
2/27/2004 This guide will help you to understand what training is and
what it takes to be a trainer; the misconceptions that create
poor trainers; how proper planning ensures good training; and
much more.
12/19/2008 Designed with the “occasional” trainer in mind; this guide will
show you the basic principles of adult learning; how to write
clear objectives; as well as a variety of instructional methods
that are at your disposal.
5/7/2009 Today’s trainers find themselves in the unique position of
having to train four different generations. This Infoline covers
each generation’s unique learning preferences and provides
tips and techniques for enhancing the learning of each.
10/27/2004 This entertaining book examines human performance and
demonstrates how it can be used for real organizational value.
2/28/2011 Containing 17 Infoline issues in one volume; this book

includes a hand-picked selection of the best issues;
addressing core training techniques and tried-and-true
methods.
10/29/2008 Providing a tool kit with real-world application tips and
techniques on a wide range of topics; this guide is a
comprehensive resource for training professionals responsible
for the planning; organizing; designing; implementing; and
3/22/2001 A quick overview of the steps and processes involved in
designing and
developing a training course.
8/18/2015 Presenting the proven principles and tools that countless
trainers rely on; this single-source guide shows you what it
takes to meet standards of training design; development; and
delivery; how to use a multistep training program design tool
12/17/2003 This resource keeps its focus on the bottom-line skills of the
design craft beginning with planning and need analysis; to
writing; designing; and evaluating course materials; to
marketing and administration.
11/12/2015 Updated to reflect changes in training practices; this book
zeroes in on how to design successful training for the face-to-
face or virtual classroom; and serves as a guide for
developing self-study training programs; such as online
3/12/2010 Teaching you how to use the CAP model to adapt learning for
other cultures; this guide will show you how to analyze the
cultural characteristics of targeted learners to determine what
adaptations to the learning might be needed; and more.
3/2/2001 A succinct overview of how to design; develop; deliver; and
measure the effectiveness of a
training course.
3/31/2001 This book helps trainers improve their effectiveness leading
adult learners from self-discovery in the classroom to a strong
commitment-to-action at work.
12/11/2006 Providing 11 classroom-tested learning games that you can
use immediately; or adapt and modify to build your own
unique games; this book will help you to move past the fear of
using games and into a position of seasoned confidence.
12/15/2008 Providing a firm understanding of virtual environments; this
guide discusses the various learning applications of virtual
worlds; including holding virtual meetings; creating realistic
simulations; and role-play.
8/20/2002 Presents an eight-step walk-through process that will help
develop a flourishing OJT program.
9/9/2009 The third in a four-volume collection; this Infoline provides

readers with a selection of training programs to implement and
gets them started with facilitation and workshop skills.
1/18/2006 Use this book to build your skills as a trainer or performance
improvement specialist; or to implement and adapt the
detailed interventions to solve your most pressing training and
performance need.
7/21/2015 Breaking down the entire change process—from the initial
idea to the execution phases—identifying leverage points
along the way that have a profound impact on the outcomes;
this book features concepts and techniques that will help you
11/6/2015 As learning professionals; we need to make sound decisions
about which talent development strategies to pursue; ones
that will provide the biggest benefit to our organization. This
TD at Work describes how LTD professionals can reinvigorate
1/26/2012 By demystifying commonly-used terms such as retweet;
hashtag; and trending topic; and explaining how training
professionals might leverage these tools and more; this book
packs social media know-how into a quick and easy read.
12/22/2009 Covering more than 20 individual topic areas; from customer
service and decision-making to business writing and
communication skills; this book will get frontline workers up to
speed on critical business skills.
10/23/2007 Including tips on how to find and obtain money-saving grants
as well as how to use tax-relief methods for professional
development opportunities; this issue unlocks the keys to
finding and accessing public sector tools and grants.
9/25/2002 See how e-learning can offer considerable advantages to any
organization or business.
1/23/2006 Improve performance fast! Use this Infoline to determine when

to use a job aid; select the type of job aid to use; select the
right medium; and design; implement; and evaluate the job
aid.
3/3/2015 Storyboarding and prototyping are key parts of the
instructional design process that should not be skipped. This
important book explains how to storyboard your e-learning
solution; shows how to create a physical prototype for
12/23/2013 Great video has the power to engage and be memorable. Let
this Infoline teach you why you need video in e-learning; what
mistakes to avoid; steps involved in making a training video;
and tricks and techniques to make your projects shine.
11/12/2015 Providing insight into the realm of how organizations are
preparing their leaders to manage virtual staff or staff in other
countries; this report is based on in-depth analysis of results
from a survey conducted in April 2013 of 505 learning leaders
8/3/2010 Whether you’re a first-time trainer or a seasoned classroom
training professional; this guide provides the comprehensive
resource you need to determine which venue to use and to
deliver your training effectively.
11/10/2004 This guide explains what orienting employees correctly can do
for your organization’s retention and bottom line; how to make
your orientation training memorable; and how to design
orientation training that will help new employees fit in and
11/12/2008 Allowing practitioners to link their initiatives and programs to
organizational strategy; financial goals; and a range of other
key business measures; this book provides the right mindset
and the right tools required to run learning like a business.
7/9/2009 Delivering the latest criteria for sales teams interested in
selling more effectively; this book includes the data-driven
documentation needed to properly and confidently position
sales resources and operations to achieve greater results.
11/12/2010 Discussing guidelines for mastering clear and concise
sentences in your workplace writing; this Infoline provides
strategies to tighten and simplify sentences; eliminate
wordiness and redundant phrasing; build a vocabulary; and
1/20/2011 Based on the insights of professionals with the knowledge and
best practices information on training; this Infoline covers the
future of measurement and evaluation; mobile learning;
training metrics; informal learning; and more.
8/30/2011 If you're involved in or influence your organization's education-
program development; this resource offers suggestions for
improving your programs; from course development; to
delivering your program; to working with speakers; and much
8/1/2011 Marketing has changed. If you are looking for powerful new
ideas and market-tested tactics to break through the static;
attract and retain members; meeting registrants; sponsors; or
customers; your search will end with this book.
1/24/2012 Charting implications of a socially enabled world and the
reinvention that leaders of organizations must undertake to
fuel growth in the next decade; this strategy resource will
show you what will set competitors apart; and how you can
1/28/2014 Featuring case studies; adaptable examples; and provocative
questions; this book provides valuable insights you can use to
help lead your organization to an ever-more-valued;
sustainable; and relevant future.
12/18/2013 Outlining all the essential principles you’ll need to consider to
get started through research design phase and
implementation; this detailed guide will provide you all the
insight you need to create a well-thought-out research plan.
7/21/2011 Navigating through different personalities in the office can
often be difficult when trying to work cohesively as a team.
This book helps you assess seven different work
personalities; and provides practical advice on how to work
3/25/2014 Based on research into the governing practices of
associations and other member-serving organizations; this
book provides an exceptional resource for benchmarking your
own governance practices and to start or continue a
5/31/2012 Outlining a systematic process to guide your organization
along the path to improvement; this book covers risk and
quality; multicultural management; empowerment; error
analysis; team building; advanced quality planning; and quality
6/11/2015 Complete with a list of agile training providers; this book will
help certified project managers make a smooth transition to
agile project management and will provide newcomers with
the basic knowledge needed to pass the PMI-ACP exam; the
5/5/2014 Filled with real-world examples and case studies; this book
presents success stories as well as major blunders to help
you avoid many of the pitfalls that other organizations have
experienced while governing their strategic initiatives.
12/6/2013 Explaining what white-collar crime is; how it works; and the
extent to which it exists in our society; this broad-ranging text
analyzes the opportunity structures for committing white-collar
crime and explores new ways of thinking about how to control
12/10/2013 Filled with figures; case studies; and templates; this book
identifies the eight guiding principles of effective program
delivery and outlines proven strategies to help program
managers succeed in the current environment.
4/27/2012 Including studies from Coca-Cola; e-Bay;
PricewaterhouseCoopers; Northrop Grumman; and the U.S.
Department of Health and Human Services; this book will help
you infuse your organization with the vitality and creativity to
6/12/2015 Comparing and contrasting the different types of analysis
commonly conducted with big data; this accessible reference
presents clear-cut explanations of the general workings of big
data tools.
6/10/2013 Providing a comprehensive exploration of the massive
changes in the biopharmaceutical supply chain that have
occurred during the past 10 years; as well as a prediction of
future trends; this book documents the specific impacts of
11/28/2012 Covering the concepts; tools; and background required for
successful BI projects; this book demonstrates how to use
continuous improvement to create a strategic knowledge
organization and establish a competitive advantage.
1/18/2016 Detailing a proven plan for achieving business continuity and
business preparedness; this important book includes
numerous diagrams; checklists; and tools to help you
determine exactly what you must do to prepare for a serious
5/5/2009 Offering hundreds of tips; templates; checklists; and pointers
to information in the public domain; this timely; practical book
assists you in creating a rock solid recovery plan for any size
organization.
1/30/2008 After reviewing the failed attempts of carriers to retool for the
future; this book describes the technologies and capabilities
supporting next generation services; focusing particularly on
multimedia interactive services; TV; and video-on-demand.
10/14/2011 Authored by a recognized expert in emergency management;
this cutting edge book introduces the many considerations
that influence how we plan for and respond to large-scale
catastrophes and how it differs from preparing for smaller-
12/18/2010 Written by academic experts; in language that is accessible to
practitioners; this reader-friendly reference examines recent
research and case studies of companies running profitable
reuse/remanufacture/recycling operations in various
3/29/2011 Rising above the myriad diverse resources for the compliance
manager; this guide is the definitive compilation and one-stop
"go to" resource for the executive engaged in global supply
chains seeking compliance with government regulations.
6/8/2013 Filled with detailed cases of crime; theft of trade secrets; risk
factors; and best practices; this book provides the real-world
understanding you’ll need to conduct better-informed security
management that will lead to improved decisions on how to
6/9/2014 Establishing the groundwork for encouraging and sustaining
creativity in your projects; this book discusses common - and
not so common - tools and techniques for developing project
management deliverables; and identifies the challenges that
9/9/2008 Including exercises; best practices; tools; templates; and
customizable solutions; this practical book explores the
professional role of business analysts; the evolution of
business analysis; and current and emerging standards.
11/29/2012 Aligned with the International Institute of Business Analysis’
(IIBA) Business Analysis Body of Knowledge 2.0; this guide
covers all of the BABOK knowledge areas and features
preparatory sections for the CBAP exam that include 300
1/13/2016 Containing a set of questions designed to measure your
organization’s sustainability; this book will help you lead your
business to improved innovation; reduced waste; higher
morale; and simply better-executed projects that are more
8/10/2012 Bolstered by real-world examples; this book details a
framework for leveraging an organization’s Lean Six Sigma
capability in a manner that drives their strategic plans to
execution by linking their strategy deployment into the fabric of
8/23/2007 Created for direct marketing and retail store fulfillment
operators; this handbook emphasizes the skills and
knowledge needed to design; organize; and execute an order-
fulfillment operation or concept.
5/5/2014 By reinterpreting project management methodologies and
behaviors using a bottom-up approach; this book explores the
application of project followership in the key stages of project
management.
5/29/2014 Including numerous business examples that illustrate the
authors’ philosophy; strategic elements; and success criteria;
this book provides a validated strategy for implementing
innovation projects following the ENOVALE methodology:
11/28/2012 Including discussions of social networking in enterprise
activities such as human resources; risk management;
operations; and project management; this book considers the
complete spectrum of social media and social activities
4/26/2005 Providing an approach to building a formal; but practical;
industrial-strength enterprise business architecture (EBA); this
helpful guide also offers guidance; insight; examples; key
terms and concepts; and much more.
8/3/2011 Reflecting the changing landscape of projects today; this book
empowers project managers to master the skills necessary to
succeed in the current environment; and augment their
toolbox of skills and techniques around the delivery of projects
5/21/2012 Providing a solid roadmap for the ethical health of a project;
this volume demonstrates the importance of making ethics a
key consideration in managing projects and describes the
impacts that occur when ethical transgressions arise.
1/23/2012 Providing an understanding of what practicing Lean means for
the knowledge worker; this authoritative guide is for any
organization with a lot of Web DNA that wishes to cut costs;
improve performance; and stay perpetually competitive.
5/3/2012 Making the feedback process easy to understand with a
detailed six-step framework; this expert guide covers specific
feedback tools and illustrates approaches for applying them in
a variety of management scenarios.
6/18/2013 Providing a roadmap for leveraging existing investments in
food safety regulatory compliance into superior inventory
management; this book explains what needs to be improved
and in what sequence; how one improvement feeds another;
10/19/2011 Providing an alternative view of culture and change that is
defined by the ability to continually align collective beliefs with
reality; this book
offers potential change agents an integrative analysis and
12/27/2013 Whether
treatmentyou areproblem
of the an aspiring program manager;
of organizational a successful
learning.
project manager; or a project team member; this book offers a
fascinating glimpse into what it takes to run successful
programs in today’s business environment.
7/9/2013 Presented in an easy-to-follow format that anyone in the
service industry can enjoy; this how-to book will guide your
organization through a plan for assessing; prioritizing; and
implementing innovative ideas that will lead to unprecedented
11/9/2012 Including case studies of current TWI usage in health care;
this book supplies the foundation for successful Lean practice
in health care; and clearly defines the role of standard work
and training in relation to Lean health care.
1/28/2008 A highly useful; practical; and well-informed guide to the
current state of the art; this book explores techniques that can
bridge distances; create cohesion; promote quality; and
strengthen lines of communication.
8/10/2011 Featuring illustrative case studies and insights from
acknowledged leaders in green project management; this
book details cutting-edge green techniques and methods; and
teaches project managers how to maximize resources and get
9/2/2014 Featuring contributions from leading experts in the field; this
resource offers valuable information with applications at the
macro; micro; organizational; and interorganizational levels;
preparing you for emergency management in an increasingly
3/28/2011 Bridging the gap from theory to practice; this book examines
complexities involved in managing resources in our healthcare
system and explains how management theory and informatics
applications can increase efficiencies in functional areas of
7/19/2012 Filled with examples shared by leading healthcare
organizations; this book covers the management mindsets
and philosophies required to make Kaizen work effectively in a
hospital department or as an organization-wide program.
7/19/2012 Requiring only a basic financial background and a working
knowledge of accounting; this book supplies a clear
understanding of the concepts and principles that drive the
revenue cycle within a hospital setting.
8/16/2012 Drawing on the expertise of decision-making professionals;
leaders; and managers in health care organizations; this text
addresses decreasing revenues; increasing costs; and
growing consumer expectations in today’s increasingly
4/28/2010 Providing a detailed protocol for managing a program from
initiation to closure; this complete guide goes beyond best
practices to offer detailed guidance for program managers to
successfully coordinate any program.
7/19/2011 Filled with examples and case histories; this book details a
tactical approach for implementing the balanced scorecard
framework at the project level and investigates numerous
sample scorecards; metrics; and techniques.
8/1/2011 Based on their experience implementing TWI in organizations
as diverse as Virginia Mason Medical Center and Donnelly
Manufacturing; Shingo Prize Winners Patrick Graupp and
Robert Wrona prove why many consider them the most
6/19/2012 Demonstrating how improvements in information systems can
lead to improved patient care; this book explains how to
create a holistic Medical Records System as a core
component to addressing the issues affecting the U.S.
10/27/2011 By investigating the breakthroughs brought about by the
emergence of new Internet-based technologies in information;
channel; customer; production; sourcing; and logistics
management; this book provides new insights into the
11/12/2012 With numerous illustrations and margin assists that call your
attention to key terms and healthcare examples; this book
walks you through the steps of conducting an effective kaizen
workshop—one that is well planned; well implemented; and
6/3/2015 Including case study examples of knowledge discovery and
data mining (KDDM) applications in business and
government; this book supplies a process-centric view of how
to implement successful data mining projects through the use
11/15/2011 Supplying a complete examination of the synergy between KM
and e-learning; this groundbreaking book contains
international case studies that illustrate the applications of KM
to e-learning in businesses; government agencies; and
5/4/2013 Supplying a clear vision of how to build high-performance
teams; this book presents methods for improving operations
through the application of complex systems engineering
principles and psychological counseling techniques.
11/12/2011 Filled with samples; templates; and guidelines; this practical
guide explains - in non-technical language - how to
incorporate proven leadership principles into daily work to help
you effectively set up; manage; and align your projects for
5/20/2013 Presenting practical tips to help leaders engage and motivate
their geographically dispersed project team members; this
timely book will show you how to address some of the
toughest challenges virtual team leaders face; including
12/15/2011 Written by change agents from the front lines at Seattle
Children’s; this book discusses ways to transform key
personnel into change agents and engage all staff in a patient-
focused culture dedicated to eliminating waste and improving
5/21/2012 Including case studies and examples throughout; this practical
guide explains how to use the Lean management system to
improve safety; quality; access; and morale while reducing
costs.
1/6/2011 Encouraging a long overdue shift in thinking; this book gives
managers and executives the means to maximize employee
potential by first showing them how to increase the
improvement power of their HR departments.
11/19/2012 Filling the need for an LMS to standardize Lean
manufacturing; Lean enterprise; and Lean service activities
and programs; this book systemizes a universal code for the
achievement of world-class results into a framework that
1/11/2010 Supplying you with the tools to create methods that will bring
out the best in your employees; this complete resource
provides the understanding required to manage your IT
operations with unique effectiveness and efficiency in service
5/21/2012 Integrating the principles learned from Toyota’s journey with
Lean principles; this book provides the understanding required
to approach the application of Lean to your supply chain with
a methodology that allows for experimentation; learning; and
5/22/2012 A how-to manual on the proper integration of safety and
environmental sustainability with Lean implementations; this
book provides a proven recipe for achieving safety and
sustainability excellence.
8/17/2012 Including examples from several real healthcare facility design
and construction projects; this book supplies a simplified
timeline of architectural planning—from start to finish—to
guide readers through the various stages of the Lean design
8/23/2013 Providing examples; case studies; and valuable lessons
learned; this practical guide will help take you out of your
comfort zone and present you with new ways to extend value
to your customers on your Lean Six Sigma journey.
9/6/2012 By showing how M3 and A5 are being implemented at JP
Morgan Chase; Hyundai; Dunkin’ Donuts; New York Life;
Twitter; Best Buy; JetBlue; IKEA; Urban Outfitters; JC Penney;
Sony; eHarmony; and NASCAR; this book examines what is
6/9/2015 Highlighting the strengths and weaknesses of existing project
controls; this detailed guide outlines effective communication
techniques for managing expectations and acquiring the
support required to deliver successful projects on time and
8/23/2012 Explaining how to identify and manage the many risks
associated with conducting business abroad; this practical
book provides the real-world insight needed to think outside
the box and anticipate the impact of change on your business
8/11/2012 By exploring key sectors in development to provide clear
comprehension of problems and solutions; this text assesses
real-world situations and provides insight into the operational
dynamics of development policies; programs; and institutions.
1/11/2016 Discussing the major concepts and techniques that make
Lean so powerful; this book details the many benefits of Lean;
along with the key challenges that must be overcome to fully
reap its benefits; then describes the project management tools
5/23/2012 Based on the lessons learned by the author during a quarter
of a century of leading projects to successful conclusions; this
step-by-step guide unveils the five secrets to ensuring
success—even for projects seemingly doomed to fail.
4/6/2010 Illustrating the types of risks that confront corporations when
working outside of North America; this guide walks readers
through a logical framework to design and implement a safety
and security program.
1/17/2012 Presenting case studies from a wide range of industries that
illustrate best practices in imports; logistics; and landed cost
modeling; this comprehensive guide provides the
understanding needed to avoid costly mistakes and make
8/28/2003 Corporate officers; directors; and IT managers will find this
book invaluable in creating a positive; profitable work
environment in which information assets are properly
managed and distributed; encouraging revenue growth and
1/18/2016 Including reflection questions to facilitate understanding and
stimulate discussion and action; this reader-friendly book
introduces the main concepts and benefits of mistake proofing
in healthcare and highlights common reasons that errors and
6/8/2015 Discussing IT human factors from a risk assessment point of
view; this book identifies; analyzes; and evaluates the basics
of IT human performance; and details the IT human factors
required to achieve desired levels of human performance
5/15/2012 Presenting a first-hand look at the principles that have
transformed Toyota into one of the leading manufacturers in
the world; this book offers an unprecedented look at how the
Toyota precepts can help you improve morale; avoid layoffs;
8/14/2014 Backed up by many real world examples and personal
experiences; this pragmatic; no-nonsense book provides the
tools to achieve lasting success by making improvements to
the cultural standard of excellence and living code of conduct
5/23/2012 A must-read for all managers; leaders; and change agents;
this authoritative guide supplies a proven system for
engagement that allows teams to use their own data;
understand the need for performance improvement; and drive
6/19/2014 Supplying an insider's look at the questions; terminology; and
sentence construction you will encounter on the day of the
exam; this indispensable study tool is designed to help you
pass the exam and achieve the highly sought after PgMP
4/10/2013 Supplying an insider's look at the questions; phrases;
terminology; and sentence construction you will encounter on
the actual exam; this indispensable study tool was created to
help you pass the exam and become PgMP certified.
7/19/2012 Using case studies to illustrate the unique requirements of HIT
and EHR acquisition; this reference provides you with simple
yet powerful tools; along with step-by-step guidance for the
effective use of workflow and process mapping within
9/6/2012 Presenting detailed guidance on how to design and build
software architectures that follow the principles of business-IT
alignment; this book explains how to cope with the
architectural and design decisions you are likely to encounter
8/19/2014 Providing case studies that underpin the methodologies with
practical examples; this book covers the different aspects of
supporting product release decisions ranging from foundations
to methods; tools; and applications.
11/7/2014 Providing a holistic view of program governance while
covering multiple elements of program governance; this book
clarifies the linkage/dependencies between program
governance and other governance levels; such as
2/15/2012 Providing a literature review of program and project
management complexity; this book presents a competency
model; based on the authors’ seven decades of collective
experience in the field; which follows the framework of PMI's
8/20/2014 Identifying critical success factors specific to program
management; this book focuses on effective leadership styles
and the power of teamwork in exceeding expectations. It
examines various leadership styles and traits and provides
8/21/2014 Combining the rigor of an academic reference with easy-to-
read language; this definitive handbook presents a cohesive
compilation of program management knowledge from more
than 20 certified program managers (PgMPs); and considers
8/17/2012 Filled with exercises; worked-through answers; and self-
assessment techniques; this book illustrates a wide range of
real-world situations to help you develop the knowledge
needed to consistently deliver projects that meet and exceed
5/23/2012 Exploring the discipline of project management from the
perspective of the healthcare environment; this book dissects
the project process and provides the tools and techniques
required to successfully plan; execute; and control any
12/10/2007 A comprehensive tool for enhancing project management
practices; this book is a roadmap showing an organization
how to systematically move to higher levels of organizational
behavior; improving project success and organizational
2/23/2012 Explaining the procedures for running; managing and
controlling a successful project; this practical book covers the
necessary activities and their purposes; the role of a project
manager; outputs; potential problems; definitions; examples;
8/9/2010 By integrating the organizational environment that surrounds a
project; this book presents a well-rounded knowledge of the
theories; organizational issues; and human behavior needed
to effectively manage real-world projects.
2/7/2011 Clearly illustrating effective project management practices;
this book explains how to successfully incorporate Design for
Six Sigma (DFSS) tools to reduce the possibility of failure in
your next project.
4/10/2015 Including checklists and forms to help project managers plan
projects; this important resource examines how personal
planning time relates to success and explains how the
planning phase impacts final value to customers;
8/14/2012 Helpful to those tasked with managing complex environments;
this insightful book introduces a new way of looking at projects
and fostering the culture needed to achieve sustainable
results.
8/21/2004 This book offers non-academic; real-world approaches to
implementing CMMI-based process improvement in an
organization. The author identifies critical concepts of CMMI;
and details how to turn them into real process improvement.
9/4/2013 Discussing the methods and techniques currently available for
lowering the costs of products; processes; and services; this
book arms readers with the understanding required to select
the best solution for their company’s culture and capabilities.
12/18/2013 Defining the relationship between performance and process;
this book presents metrics for business performance and
explains how to set performance and process improvement
goals; measure process improvement results; and lead a
12/18/2013 Presenting business insights of leading global Turkish
companies such as Kordsa Global; Brisa; and AnadoluJet
(Turkish Airlines) and their risk intelligent supply chain
practices; this unique; avant-garde book brings the Risk
3/23/2015 Supplying comprehensive coverage of risk management tools;
practices; and protocols; this essential guide presents
powerful techniques that can enhance organizational risk
identification; assessment; and management—all within the
1/29/2010 Covering a range of major occurrences that could threaten or
harm any business or institutional entity; this book offers
guidance on how to prepare for a potential crisis; what to do in
the event of one; and how to mitigate the effects.
6/8/2007 Filled with real-world examples and practical service-oriented
solutions; this comprehensive resource covers all the
components; issues; standards; and technologies that create
a service-oriented enterprise.
10/28/2011 Including case studies from high-profile organizations
recognized for operational excellence; this book explains what
value streams are and how to use them to structure your
business so that all stakeholders are aligned with what
6/1/2015 Including case studies; practical tips; and supporting tools; this
straightforward book focuses on how to engage your
stakeholders in the right way; and keep them engaged
throughout the course of your program.
5/29/2012 Including chapter summaries; reflection questions; how-to
steps and healthcare examples; this richly illustrated book
presents invaluable insights from pioneers in Lean thinking to
help you avoid common mistakes that can lead to
6/19/2012 Providing simple yet insightful quantitative techniques; this
book contains essays offering detailed background;
discussion; and a truly nitty-gritty; step-by-step method that
both tyros and experts in the field can enjoy playing with.
8/2/2011 Based on a model of sustainable change; this book defines by
example the elements of successful Lean management that
are often difficult to emulate as well as the more visible
features of process management.
1/25/2008 With case studies written by recognized experts; this book
describes synergies among component pieces of strategic
intelligence and demonstrates how executives can best use
this internal and external information toward making better
11/26/2013 Providing parameters for assessing the status of your
organization that can help to pinpoint perceptional gaps
between top executives and owners; this book discusses the
most important prerequisites of strategic planning and will help
8/22/2012 Preparing readers to master business process management
(BPM); this book defines the planning framework and
managerial mindset necessary to craft and drive highly
effective business process improvement projects and
6/9/2014 Clarifying the nuances of complexity theory; this unique
resource will help you focus your strategic energies on the
right things and arm you and your team with the skills; tools;
and techniques needed to succeed in today’s program
8/11/2012 Exploring key marketing planning issues that emphasize
relationship management strategies to keep customers happy;
this state-of-the-art guide benchmarks the best companies
and shows you what it truly means to create world-class value
4/27/2005 Written by an accomplished practitioner in common sense
language; this how-to book provides a complete blueprint for
transforming marginal business relationships into
exceptionally competitive networks.
12/10/2007 Addressing a number of strategies to evaluate the total cost
inherent in a customer-supplier relationship; this book uses
TCO; activity-based costing (ABC); and ABM to analyze and
control supply chain costs.
7/10/2013 Drawn from the experience of a recognized leader in domestic
and international supply chain logistics; trade; and
transportation security; this authoritative book illustrates
through a series of case studies how security professionals
6/9/2014 Presented in the form of overlays; this practical book offers a
unique approach to accommodating the three new constraints
of population change; climate change; and energy resources
as impacts on programs and portfolios.
5/24/2012 Complete with tips for spotting the danger signs that might
indicate your plan is off course; this book details time-tested
techniques and strategies for reducing waste in healthcare.
11/28/2012 Offering insights and access to critical resources and tools to
create; propose; execute; and evaluate team development
plans; this comprehensive resource provides the planning
materials required to increase team collaboration and
5/31/2012 Asking tough questions about the current state of project
management; this cutting-edge book provides groundbreaking
techniques to achieve excellence in project leadership that
can lead to six sigma-type results or failure-free projects.
5/30/2012 Explaining how to achieve vertical and horizontal alignment
across your organization; this guide provides a
comprehensive; proven approach for delivering world-class
performance while also cultivating the right culture through
11/8/2011 Providing a practical tool for solving specific problems or for
making a specific proposal; this workbook also encourages
the development of a corporate culture that empowers all
employees to support continuous improvement.
8/28/2013 Transcending beyond Agile as a software development
method to cover the gamut of methods in an organization; this
practical resource presents a consistent; integrated; and
strategic approach to achieving "Agility" in your business.
5/29/2012 Whether your job entails running small projects from a home-
based business or managing large projects as a part of an
international supply chain; this book outlines a well-indexed
strategy to capture; categorize; and control lessons based on
8/18/2012 Offering rules; tools; and guidelines to help you not only solve
problems at the root; but even eliminate them before they
start; this book describes how to recognize and resolve weak
links to ensure continuous flow in your manufacturing
1/8/2010 Aligned with common business practices; this book
demonstrates how to develop project plans; keep on
schedule; manage budgets; maintain areas of responsibility;
and evaluate a project’s progress from concept to completion.
2/27/2004 This resource identifies the project management office as the
essential business integrator of the people; processes; and
tools that manage or influence project performance.
9/25/2008 Focusing on how to establish PMO functionality to meet the
requirements of project stakeholders; this guide presents
pertinent function models that offer guidance for developing
PMO operating capabilities that are applicable to any
12/3/2013 Helping you determine if a project management office (PMO)
is right for your organization; this book explains how to use the
PMO as a business integrator to influence project outcomes in
a manner that serves both project and business management
5/9/2012 Designed specifically for the workplace; and for directors;
supervisors and managers; this guide facilitates the
discussion of intense emotional issues so you can learn to
preempt and de-escalate disputes before they become
1/29/2010 Allowing for quick and easy reference; this time-saving
manual provides those in key leadership positions with a lucid
understanding of what it takes to develop a rock-solid
information security management program that is as flexible
11/5/2012 Providing a wealth of helpful tips and tools; this timely guide
unveils the secrets of managing the media in a crisis; and
examines how rapidly evolving social media and Web 2.0
technologies have changed the crisis management landscape.
5/31/2012 Incorporating the green agenda with Lean thinking; this
essential guide supplies the insight to safely navigate your
company through a shifting business landscape while
reducing your impact on raw materials and the environment.
11/25/2014 Explaining how to set and meet ambitious goals for you; your
team; and your stakeholders; this book describes how to listen
actively to influence others and details how you can build
partnerships that can pay dividends for a lifetime.
3/30/2007 Written for those who must successfully master the realities of
today's global sourcing environment; this one-stop reference
examines the reasons an organization should and should not
enter into outsourcing.
8/9/2013 Illustrating real-world scenarios with numerous examples and
case studies to help newcomers succeed the first time around;
this book describes how to develop successful new products
concurrently with new operations.
8/5/2013 Describing the experiences of 19 companies that have
achieved significant results from Lean Product Development;
this book demonstrates how to focus innovation on the
problems that would maximize customer and business value;
9/6/2012 Identifying how changes in the new triple constraints
(population; climate; availability of energy) will impact long-
range planning; this book offers a clear look at how these
constraints will affect and overlay the current classic
5/29/2012 Including examples of organizations implementing the
strategies discussed; this book outlines a step-by-step
approach for achieving organization-wide alignment of
processes; applications; and systems; and to ensure
9/6/2012 Explaining how to make the strategic planning process a part
of performance plans for individuals within your organization;
this book incorporates sufficient flexibility so you can adapt
and revise the plans discussed according to changing
11/29/2012 Filled with flowcharts and graphs that illustrate process input;
tools; techniques; output; and interaction; this guide covers
nine knowledge areas and 42 processes from the actual
examination; and contains more than 500 questions;
2/23/2004 This book is a one-stop resource for real-world HIPAA privacy
and security advice that you can immediately apply to your
organization's unique situation.
1/14/2015 Supplying authoritative insights into real-world HIPAA privacy
and security issues; this plain-English; one-stop guide
summarizes the analysis; training; and technology needed to
properly plan and implement privacy and security policies;
1/6/2011 Addressing the unique difficulties involved in day-to-day
project management communication; this time-saving
resource provides the understanding to harness the power of
everyday communication to manage projects effectively.
10/10/2013 Examining the psychology behind why businesses avoid Lean
transformations; this book investigates why businesses cling
to the eight deadly wastes and why they still find ways to
place continuous improvement on the back burner.
8/23/2012 Emphasizing the importance of consequences when making
choices; this book supplies the understanding required to
manage effectively well into the future through the use of the
coaching cycle and the reflection process.
9/22/2015 Presenting a clear path for project; program; and portfolio
managers to lead others within a matrix environment
regardless of the industry or complexity; this book offers
proven strategies and behaviors that you can use to
8/16/2012 Bridging the kata/TWI nexus; this book lays out a road map for
Lean success and supplies time-tested tools and advice to
help readers adapt to changing conditions and outcompete
their rivals.
4/2/2015 Featuring templates; best practices; and assessments; this
book provides insight; success stories; and a step-by-step
methodology to transform your IT organization into a strategic
asset that drives customer value; increases revenues; and
12/3/2008 Helping managers to develop the competencies and skills
essential to creative leadership; this book offers a practical
framework that enables them to take charge of their own
career development; while embracing and mastering the role
11/25/2014 Providing practical guidance to help you move from project
manager to service-based project leader; this book details a
framework for developing and refining leadership skills; and
explains how to build a leadership competency pyramid and
12/5/2011 Providing readers with an assessment model for measuring
PMO practice maturity; this concise; easy-to-read book
features reporting on cutting-edge research on the status and
roles of today’s PMO; highlights best practices; and includes
1/29/2012 With real-world business applications and case studies; this
book reports on cutting-edge research in production;
distribution; and transportation and provides the
understanding needed to tackle key problems within the
5/11/2012 Highlighting valuable lessons learned directly from the TPS
masters at the Toyota factories in Japan; this practical guide
presents authoritative insight on how to use the TPS to drive
operational value and improvement across all segments of an
8/21/2012 Demystifying the complexity of organizational change with
easy-to-understand explanations; intuitive graphics; and real-
world examples; this step-by-step guide lays out the
principles; tools; and techniques that have proven effective in
11/26/2012 Complete with real-world success stories that facilitate
comprehension; this detailed; innovative guide illustrates
methods that can help to minimize distractions and keep your
team focused.
6/9/2014 With expert advice and details from both the FBI and other
government agencies; this in-depth book details the specific
types of information China has targeted for its collection
efforts in the past and explains what China does to prepare for
5/30/2015 Presenting case studies from multiple industry sectors; this
book illustrates a tested program management roadmap along
with the supporting comprehensive frameworks to
successfully execute business transformation programs;
8/5/2013 Detailing a proven methodology for successful implementation
of even the most aggressive corporate change programs; this
book uses an easy-to-follow story to demonstrate how to trim
waste; increase efficiency; and bring a plant back from the
8/17/2012 Complete with forms and templates to facilitate application of
the 3Ms; this book details how to use the 3Ms (Measure;
Manage to Measure; Make-it-Easy) of change leadership in
healthcare.
8/16/2012 Complete with forms; templates; and case studies from the
aviation and manufacturing industries; this book offers step-
by-step guidance on how to use the 3Ms to achieve
performance excellence that lasts.
8/22/2012 Graphically depicting VE and LSS; and mapping the two tools
into one another; this text provides a clear understanding of
the circumstances and types of problems where integrating
these techniques will be most effective.
5/29/2012 Complete with helpful checklists; templates; tools; and
detailed instructions on how to tailor them to your company;
this book guides you through the path of evaluating;
analyzing; and implementing the value-adding adjustments
12/30/2003 This guide provides information useful when traveling for
business in Austria--from languages spoken; political structure
and e-commerce; to natural disasters; body language; and
more.
12/6/2003 This summary provides information useful when traveling for
business in Brazil--from the language spoken; to investment
and trade; to gift-giving; and more.
12/5/2003 This guide provides essential insights on culture; economy;
negotiations; health and safety; transportation; etiquette; and
much more when doing business travel in Bulgaria.
business in China--from political structure; e-commerce and
which credit cards are accepted; to gift-giving; the mail
system; and more.
business in the Czech Republic--from the free-market
economy; cell phones and hotel reservations to theft; paying
for meals; presentations; and more.
business in France--from transportation and international
dialing codes; to etiquette; dinners in a French home; Value
Added Taxes; and more.
business in Germany--from currency and exchange rates and
natural resources; to hotel reservations; German formality;
gift-giving; and more.
business in Great Britain--from natural resources; currency
exchange; terrorism; airport formalities; and more.
12/3/2003 This summary highlights information useful when traveling in
Hong Kong--from geographical facts to religios beliefs; to
good business practices and more.
business in Hungary--from temperatures; customs
preparations and vaccinations to transportation; conversations
and more.
business in Italy--from political parties; the underground
economy and religion to business cards; use of mobile
phones; transportation and more.
business in Japan--from the population; to the exchange rate
and proper introductions; to body language; table manners;
follow-up e-mails and more.
business in Mexico--from investment and trade; interpreters;
to common phrases; to conversation; table manners; and
more.
business in Russia--from basic geographic; economic and
political information and weather; to currency; food; drink; and
cigarettes and more.
business in Saudi Arabia--from main industries; forbidden
import items and immunizations necessary; to common
phrases; terrorism; and more.
business in South Korea--from natural resources; the currency
exchange rate and main industries to politics; medical
treatment; airport formalities; and more.
12/4/2003 This provides information useful when traveling for business in
Switzerland--from the political structure; to national and state
holidays; to dining; and more.
business in Taiwan--from investment and trade; to clothing;
interpreters; table manners and more.
business in Thailand--from temperatures; the underground
economy and common phrases used; to transportation;
industrial relations and more.
business in the Netherlands--from national holidays;
persciptions and hotel reservations; to transportation;
mailboxes; social tolerance; and more.
1/15/2010 Showing how marketing can and must re-invent itself in the
21st century; this book offers a step-by-step guide on how
brands can adapt and thrive in this brave new world.
10/19/2011 Featuring more than 200 quotations from one of the greatest
business visionaries of our era; this tribute serves up the best;
most thought-provoking insights ever spoken by the late Steve
Jobs.
11/20/2012 Whether you’re interested in Bill Gates' personal life or looking
for inspiration to drive you forward in your own business
endeavors; this book will surely feed the world's curiosity
about one of the most important leaders of the digital age.
8/8/2008 Through in-depth analysis of compellingly authentic case
studies and insight born of the author's years of experience;
this book explains how to avoid mistakes-the kind that can
result in catastrophic expenses; lawsuits; losses; and
4/28/2008 Drawing from such varied sources as Aristotle; Sun Tzu;
Victor Frankl; and Confucius; this engaging book is filled with
profound and effective advice on how to make the kinds of
contributions—to work; to organizations; to communities—that
4/28/2008 Taking readers deep inside Accenture’s operations and
decision making; this book shows how the company
revitalized its fabled corporate training organization in the
midst of worldwide economic downturn and major marketplace
1/15/2010 Crammed full of insights and tricks of the trade; this practical
book is an invaluable guide to making management
investments pay off in a strategy that works — and keeps
working.
3/11/2013 Detailing the visionary thoughts and opinions of Facebook's
founder entirely through direct quotations; this book provides
crucial illumination of Zuckerberg and the company he's
created; emphasizing insights; business strategies; and
9/24/2009 Cutting through the fog of polemic and misperception
surrounding globalization; this penetrating analysis returns our
attention to the issues that should really matter to everyone
concerned about international business; economics; and
3/12/2013 Compiling the most thought-provoking and inspiring quotes
from the "Oracle of Omaha;" Warren Buffett in a single book;
this comprehensive guide will provide the most intimate and
direct look into the mind of a modern business icon and give
4/23/2008 Tailored specifically to the needs of modern businesswomen;
this unique resource covers every aspect of business travel;
from using a travel agent vs. self-planning to navigating airport
hassles to finding transportation options in the destination city.
7/24/2008 Illustrating how media has evolved into a central element of
every company's business this book outlines vanguard ideas
for how our conception of "programming" in this age of
networked media must evolve to help us realize its true
4/25/2008 Using real-life stories and anecdotes to demonstrate how to
respond to people in the workplace with a clear head; this
unique book will help you explore and assess your workplace
interactions so you can create a friendlier environment for
2/2/2012 Giving readers a comprehensive understanding of how life-
extending discoveries will change our social and economic
worlds; this illuminating and indispensable text will help us
navigate the thrilling journey of life beyond 100 years.
2/2/2012 By viewing the Great Recession through the prism of the
Great Depression; this provocative book argues that; if our
goal is to reproduce the economic growth of the postwar era;
we need a redistribution of income that reduces corporate
5/6/2010 With examples drawn from around the world; this
comprehensive text will enable anyone; with no prior
knowledge of economics; to understand some of the key
economic issues of our time.
6/27/2007 Packed with step-by-step tools and worksheets; a variety of
case studies; and featuring the author's state-of-the-art
insights; this book offers a comprehensive approach to
forecasting and analyzing the financial implications of any
5/4/2010 Delightfully authoritative; trenchantly on point; and bursting
with insight and character; this book makes the case and
justifies the need for Chief Culture Officers - individuals to
keep a finger on the pulse of contemporary cultural trends.
2/3/2007 Whether you’re introducing a product; marketing your small
business’ services; or selling your boss on a new idea; you'll
benefit from this practical book's checklists for climbing the
corporate ladder and taking on leadership tasks.
12/5/2012 A clarion call to action; this important book shows that it is
time to stop arguing over whether the Internet empowers
people; and address the urgent question of how technology
should be governed to support the rights and liberties of users
6/3/2011 A witty and informative exploration of the chaos; complexity;
and patterns of our daily lives; this book demonstrates how we
can foresee and manage events that might otherwise catch us
by surprise.
6/8/2013 Telling the story of humankind’s long journey into the digital
age; this book traces the course of the information revolution;
illuminating the lives and work of visionaries—from Thomas
Hobbes to John von Neumann—who foresaw the
12/10/2010 Written in an easy to follow style with real-world examples;
this engaging book exposes some of the most popular
fallacies about economic issues--and does so in a lively
manner without requiring any prior knowledge of economics
11/15/2011 Integrating the most current research with practical
applications; this essential resource provides organizations
with the tools to measure the effectiveness of their programs;
processes; and systems.
5/3/2010 Examining the lessons from our first president; first
commander-in-chief; and founding CEO; this book shows how
one man’s struggles and successes two centuries ago can
serve as a model—and an inspiration—for leaders today.
11/6/2015 Showing how inexperienced negotiators regularly leave
significant value on the table—and revealing how you can
claim it; this book draws on the latest advances in psychology
and economics to provide new strategies for anyone shopping
5/13/2011 Showing how the spread of cheap technologies; such as
vaccines and bed nets; and ideas; such as political rights;
have transformed the world; this book reveals that by
understanding this transformation; we can make the world an
1/3/2008 Debunking some of the most popular myths about creativity;
this engaging book shows us how to be more creative in
collaborative group settings; how to change organizational
dynamics for the better; and how to tap into our own reserves
11/19/2008 Exploring HRD programs in 12 geographic regions and their
impact on culture; global environment; and other geopolitical
and demographic elements; this book not only answers
questions concerning this field-it tells us what questions we
5/7/2010 Examining the track record of intellectuals in the things they
have advocated; this book also analyzes the incentives and
constraints under which their views and visions have
emerged.
9/11/2012 Pointing the way forward for the new information economy;
this timely book provides valuable insights into how
technological integration and innovation can flourish in the
twenty-first century.
2/13/2012 Providing a comprehensive overview of Multiple Intelligences
(MI) theory; this book features material on global applications
and on MI in the workplace; an assessment of MI practice in
the current conservative educational climate; new evidence
1/14/2014 A must-read for business leaders; CEOs; investors; and
environmentalists alike; this timely and accessible resource
offers an essential guide to the world’s economic—and
environmental—well-being.
3/1/2008 Offering a dramatic report on how the self-directed "no-collar"
life stacks up against earlier work utopias; this unprecedented
book records a unique moment in American history and
reveals what the landscape of work will look like for decades
1/12/2016 Drawing on little-known case studies and unprecedented
access to elite red teamers in the United States and abroad;
this book will revolutionize the way organizations think about;
exploit; compensate for; and correct their institutional
2/4/2016 Essential reading for anyone who wants to understand what
accelerating technology means for their own economic
prospects—not to mention those of their children—as well as
for society as a whole; this book details what machine
12/10/2010 A witty romp through a serious science; this inspiring book on
global cooperation will both teach and delight anyone
interested in what it takes to get people to work together.
12/5/2008 A guide to one of the most important cultural and economic
battlegrounds of our increasingly plugged-in world; this book
discusses the struggle for information that will determine much
of the culture and politics of the twenty-first century.
5/12/2010 Essential reading for anybody interested in the Internet and e-
commerce; this book provides dozens of stories and
observations about business in America and how the Internet
will continue to change it all.
12/5/2012 What if your cell phone could detect cancer cells circulating in
your blood or warn you of an imminent heart attack? This
forward-thinking book argues that radical innovation and a
true democratization of medical care are within reach; but only
1/3/2008 Revealing how smart design is the new competitive frontier;
this innovative book is a powerful primer on how--and why--
some products satisfy customers while others only frustrate
them.
4/15/2014 Showing us that good; usable design is possible; this
entertaining and insightful guide is a powerful primer on how—
and why—some products satisfy customers while others only
frustrate them.
5/5/2010 An essential read for anyone interested in how global
economics and finance interact with national policy; this book
explains the far-reaching and potentially long-lasting but little-
noted consequences of our great fiscal crisis.
5/5/2014 Drawing on provocative; original research; this accessible and
captivating book shows how those in power retain it by
erecting powerful barriers to keep challengers at bay; and
offers a revolutionary look at the inevitable end of power—and
5/12/2011 Bringing Sun-tzu's classic work to a new; uninitiated
readership; this concise interpretation provides a succint yet
comprehensive introduction to Sun-tzu’s remarkable and often
enigmatic Art of War.
5/7/2010 Providing an invaluable guide for these confusing times; this
book will help business owners and managers understand not
only how to avoid being blindsided by customer rebellion; but
also how to benefit from it.
4/4/2007 Illustrating each principle through engaging stories as well as
interviews with successful businesses; this book dispels
common myths and presents a practical framework for
launching; building; and sustaining a thriving business
5/12/2010 Showing how we can manage our complex social lives in an
ever more chaotic world; this entertaining book will delight
anyone who wants to understand the complex situations in
which we so often find ourselves.
1/10/2011 Drawing on pioneering research; this revolutionary book
shows how to apply its principles to unlock the hidden
potential of individuals and organizations; and how to use it as
a force for social change and the development of creative
12/5/2012 Exploring integral factors that shape “quality of place” in our
rapidly changing cities and suburbs; this book delves into the
roles played by technology; race; and poverty in perpetuating
and exacerbating income inequality and the pervasive
1/3/2008 Weaving storytelling with masses of new and updated
research; this book traces the fundamental theme that runs
through a host of seemingly unrelated changes in American
society: the growing role of creativity in our economy.
4/21/2014 Drawing on rigorous research in psychology and brain
science; this book reveals that our intuition is surprisingly
good at using small clues to make big predictions; and shows
how we can make better decisions by honing in on the right
6/27/2007 Describing the trends that are converging to rapidly shift
wealth and power to Asia; this book is a clear-eyed and
profoundly unsettling look at America's and the world's
economic future.
2/1/2012 Shaking the foundations of our concept of knowledge—from
the role of facts to the value of books and the authority of
experts; this groundbreaking book provides a compelling
vision of the future of knowledge in a connected world.
12/5/2012 How do we know which social and economic policies work;
which should be continued; and which should be changed?
This powerful and masterfully-argued book shows how the
methods of science can be applied to social and economic
5/13/2011 Showing us the dark side of the digital capability and
convenience of our mobile phones; mp3 players; cars; and
digital cameras; this book provides a glimpse into the secret
lives of our gadgets and helps us to better understand--and
11/27/2012 Discussing the commodity dynamics that the world will face
over the next several decades; this book looks at the
implications of China’s rush for resources across all regions of
the globe in a world of diminishing resources.
8/5/2011 Citing recent research and showcasing innovative practices by
industry leaders to present a field-tested game plan for
achieving product leadership; this book outlines specific
strategies for making sound business decisions at every step
12/9/2010 Using quotes and anecdotes from classic ancient Greek
literature; this book shares lessons on being a compassionate
leader; leading by character; principle-based leadership; ways
to gain leadership credibility; and much more.
9/27/2010 Covering all aspects of the BPM process; including analysis;
specification; mapping; measurement and documentation; this
guide shows how effective; accurate modelling can deliver a
more complete understanding of a business and its future
9/6/2012 Well structured; easy-to-understand and follow; and full of
practical advice; this must-read book will be of interest for
anyone contributing to a proposal; regardless of their role;
experience or background.
9/25/2010 By teaching strategy analysis and how to model business
systems and processes; this practical; introductory guide
provides the tools to achieve better IT-business alignment and
increased profitability.
3/11/2011 Business analysts exist in a variety of roles at the heart of
business to identify problems and opportunities. This book
drills down into the various techniques that BAs may apply to
their work and offers practical advice to suit all situations.
12/30/2014 Useful to business analysts; managers and to students of
information systems and business strategy; this unique book
offers a detailed description of the techniques used in
business analysis; together with practical advice on their
3/11/2011 Improving the effectiveness of IT through better alignment with
the business is a precursor to increasing profitability. This
practical; introductory guide provides the tools to achieve this.
12/17/2014 Business analysts must respond to the challenges of today's
highly competitive global economy by developing practical;
creative and financially sound solutions that will address
business problems and grasp new opportunities. This guide
9/29/2010 With its roots in business theory; rather than software
development; this IT-oriented book describes invaluable
methods to those who want to improve or design new
business processes or organisational structures to identify IT
8/21/2012 Containing case studies; interviews; and articles about the
latest developments in this rapidly growing field; this book
presents just a few of the many innovative ways in which
information systems and technology are being used to support
1/19/2011 Including exclusive interviews with CEOs of top companies
and institutions including the City of Grenoble; Columbia
Sportswear; Dell; Southwest Airlines; University of Maryland;
US Census Bureau and Virgin; this book presents important
8/2/2011 Illustrating the application of NLP to develop competencies;
this book will equip you to communicate across cultures;
reframe problems; manage stakeholder groups; resolve
conflicts; motivate teams and become an even better leader.
3/1/2013 Discussing the application of interpersonal skills within
professional job roles; this comprehensive book addresses
building rapport; team working; leadership; negotiation; written
communication; managing conflict; presentation skills;
1/6/2011 For anyone planning a social media strategy or individual
campaign; this timely resource shows how to use microblogs;
social networking and social news sites effectively for
marketing and sales.
9/6/2012 Covering the latest thinking; practices and technology in social
media; this timely resource includes specific sites for various
types of networking and engagement; blogs and microblogs;
online presence and creating a social media brand; brand
8/5/2015 A powerful story of Habitat International; a Tennessee-based
carpet manufacturer; where three of every four workers have
a physical or mental disability; this book tells the tale of
personal courage; deep commitment and challenging
6/17/2015 Encouraging first-time managers to follow the gut instinct that
got them to their new management position in the first place;
this entertaining and insightful book demonstrates how to get
the best out of each team member so they achieve superior
7/6/2015 Using relatable examples and tackling major aspects of our
lives including relationships; careers; physical health; and
personal development; this accessible guide demonstrates
how the brain’s enormous capacity to adapt is the most crucial
7/16/2015 Drawing on firsthand interviews with the CEOs and founders
of dozens of companies specializing in customization; this
book reveals how customization can make any business stand
apart and generate market share; increase profit margins; and
7/17/2015 Examining why the current state of overly-technical; features-
oriented tech marketing; branding; communications and public
relations is costing the industry billions of dollars; this book
lays out a step-by-step system for creating intensely loyal
7/13/2015 Unravelling the process of taking a good idea and turning it
into a successful venture; this book guides the reader through
the five competencies that will enable you to understand and
utilize the forces that drive buyers’ behavior; break through
7/13/2015 With special sections on networking for women and minorities;
insights into the usefulness (and handicaps) of social
networking sites; how to get (and why you need) a wingman
and profiles of other master networkers; this book is a
10/22/2015 Whether to one person or one hundred; effective presenting is
today’s top business skill. This expert guide will show you how
to deliver dynamic; compelling; and truly effective
presentations every time.
7/17/2015 Whether you're struggling to keep your projects organized; or
you manage projects without the benefit of a team; this book
offers practical; real-world insights for effective project
management and guides you through the essentials of the
12/7/2015 Instead of pushing women to pursue financial success in the
traditional fashion; this unique book is a tutorial for taking
charge of your life by taking charge of your finances; and not
only growing your money but creating a deeper; richer; and
6/25/2015 Offering predictions about the economic implications for a
future of widely expanding intelligence; this book focuses on
the effects of a future society faced with an abundance of
human and artificial intelligence; and reveals how natural
6/26/2015 How do you change from being a controlling; competitive; and
disruptive Alpha Bitch to being an Empowered Female who is
allowing; collaborative; and balanced? This book will show
you how to use the Laws of the Universe to create freedom;
6/18/2015 Utilizing language and principles specific to the IT industry;
this innovative step-by-step guide offers proven strategies that
teach vital presentation skills and provides the tools to
unleash the graceful speaker hidden inside every IT
7/8/2015 Featuring examples and interviews with the business leaders
who are at the forefront of health care innovations; this book
provides a game plan for improving workforce health and
radically lowering health costs.
6/19/2015 Sharing the author's lessons and tactics that rocketed her to
the top of three completely different fields—all before she
reached the age of 30; this book explains in easy-to-
understand terms how to reinvent yourself and plan for
12/9/2015 Laying out the steps leaders can take to tap into their
companies’ most valuable and unique resource; this book
offers six highly effective practices that will propel your
company to success by unleashing the potential of your
7/15/2015 Offering a mix of inspiring advice; practical suggestions;
questions for reflection; and uplifting stories; this essential
guide will show you how to develop your career in a way that
uniquely suits you so that you find happiness and fulfillment
7/2/2015 Presenting a collection of world-changing women - from
actresses; recording artists; and writers to businesswomen
and other high-profile female professionals - on women’s
unique contributions to society; this book aims not only to
8/25/2015 Based on the author's highly successful sales career
experiences; and filled with real world examples and insights;
this book offers a fast track understanding for greater success
in the tough but exciting world of sales.
8/19/2015 Demonstrating how to coach for The Zone to equip individuals
with the skills and confidence to break through barriers and
transform their abilities; this book will also help coaches gain
valuable insight into their own practice; learn more about
2/1/2016 Building upon key research in fields such as neuroscience;
psychology; expert performance and talent development; this
absorbing and uplifting book is a synthesis of the leading-edge
thinking; and paradigms; that underpin personal performance
8/25/2015 By exploring the strategies and techniques used by the most
successful athletes and professionals on the planet; this
practical and evidence-driven resource will teach you how to
deal with pressure; break through adversity; embrace
12/31/2014 Presenting an essential introduction to the fundamental
concepts and tools of the successful consultant; this book
describes; through a comprehensive approach that unites
theory and practice; consulting principles for all those wishing
1/12/2015 Offering practical advice on all stages of strategic planning;
from formulating goals; to implementing the plan; to
measuring its success; this accessible guide can help all
organizations take advantage of their strengths and
12/30/2014 Examining the history of consulting; the consulting process
itself; and the key practical skills and techniques that are
needed for successful consulting; this book goes through the
process of consulting from meeting and securing clients; to
1/9/2015 Providing a practical; easy-to-understand description of how a
captial improvement program (CIP) project is developed;
executed; monitored; and completed; this book presents a
clear and detailed explanation of what steps are required and
2/15/2001 Practical tips for someone making the transition from working
in an office to performing professional work out of the house.
1/30/2009 Using numerous real-life examples; this insightful book shows

precisely how to handle complaints in a way that brings
benefit to your organization and satisfaction to your customers
– even when you have to say no.
5/15/2002 Learn to respond positively to negative feedback.
1/28/2015 Through the story of Perry the Peacock and his fine feathered
friends; this unique book includes tips; tools; and strategies to
help organizations break out of "penguin thinking" in order to
tap into and leverage the creativity of diversity
2/9/2002 Recognize beliefs and implement organizational change.
4/25/2002 Puncturing the myth of Performance Appraisal; which these

authors call "the business world's most sacred cow."
6/28/2012 Each of us has an internal editor whose job is to polish our

thoughts so we sound smart and in control; and so that we fit
into society. This revolutionary book shares freewriting secrets
designed to knock out your editor and let your genius run free
5/20/2003 Provides practical guidelines for transforming control-based
operations into freedom-based work environments where
managers take on the new role of Wise Counsels and
employees design and fully own their jobs.
7/29/2004 ”Action Inquiry” is a fresh approach to learning leadership in
the midst of action. Through short stories of leadership and
organizational changes; this book illustrates how this process
can increase personal integrity; improve relationships; and
1/28/2003 Build a supply chain that will put your company at the forefront
of your industry.
9/11/2009 Offering bold economic reforms that attack the underlying

cause of the current economic collapse; not just its symptoms;
this book provides a radical but achievable program that
restores and builds on the fundamental strengths of the
4/21/2006 Written in the style of a simple fable; this book helps partners
to communicate and grow closer; allowing them to reduce
stress and increase productivity; motivation; morale; and;
most important; satisfaction.
12/17/2007 Augmented by exercises and illustrative examples and
graphics; this book offers a step-by-step approach for
ensuring from the outset that performance improvement
programs meet organizational needs.
10/20/2010 Offering sample project plans; designs; agendas; course
outlines; interview guidelines; participant worksheets;
resources and more; this book provides background on AI;
explains how it works; and shows how you can implement AI
1/23/2006 Written as an introduction to Appreciative Inquiry; this guide
provides a basic overview of the process and principles of AI
along with actual stories illustrating how successful
businesses have applied AI and the benefits they have gained
8/31/2006 Drawing on on real-life examples and interviews with top
executives; this inspiring book shows how a knack for
creatively dealing with unexpected situations is the common
bond between a diverse range of success stories.
7/23/2002 Some practical guidelines for acquiring and retaining valuable
customers.
12/19/2008 Including sample scripts for dealing with a host of potentially

difficult conversations; this inspiring guide goes to the heart of
why so many people today are disengaged; uninspired; and
uncommitted to their organization’s success.
11/21/2003 The author of this text presents a wealth of practical; effective
and proven advice that can be put to use immediately to help
anyone become a better salesperson. Also included are time-
and field-tested strategies to boost your sales and success.
7/31/2009 In straightforward; incisive language; this inspiring book
challenges each of us to show up more fully as individuals and
in our interactions with others; and to find ways to be big
together.
4/16/2014 Passion and authenticity wins people over; not perfection.
Packed with wise and witty advice; this book will help you
avoid being one more robot behind a podium and will help free
you to be a living; breathing; occasionally clumsy real person
8/19/2009 Using the accessible and popular parable format to teach
important life-lessons; this guide reveals that each of us has
the power to choose whether to be a passive; put-upon victim
or a hero in control of their life and career.
11/19/2003 This book presents a new and compelling brand-development
model—“personal brand management”—to help you succeed
by building on your own unique values and beliefs; and the
advice within will help you create relationships that truly stand
8/7/2012 Using powerful techniques refined in the heat of business
competition; this accessible book will guide you in defining
and building a personal brand that is strong because it is
distinctive; relevant; and consistent.
11/25/2014 Offering a road-map for governance success based on the
author's experience as a director of one of America's largest
private companies and chair of the governance committee of a
high-performing S&P 500 company; this book - with its vivid
8/16/2010 Authored by one of America’s top leadership coaches; this to-
the-point book offers a complete blueprint for designing your
own personal leadership development program; open to
anyone with sufficient initiative; drive and ambition.
1/20/2005 By applying the concepts in this book; organizations can use
customer service as a powerful tool for establishing and
maintaining a distinct brand identity.
8/21/2009 Identifying twelve specific challenges professional women
face; this concrete; practical book offers working women who
are stressed; stuck; and dissatisfied access to new inspiration;
hope; and a definite plan of action.
8/14/2015 Bridging the gap between the "talk" and the "walk" when it
comes to values; this book provides a process through which
organizations can collectively surface deeply held values that
truly resonate with everyone; from top to bottom.
3/17/2011 Filled with tips; practices and tools; this guide offers a model
that can be adapted to any setting and shows how to
dramatically improve learning by making learners; not
teachers; the focus of instructional design and delivery.
6/13/2012 Using a combination of industry-based research and
laboratory experiments; this practical how-to guide
demonstrates that customers will richly pay for products that
authentically provide emotional fulfillment.
9/2/2014 Using a wealth of contemporary examples including 23
customized cases that immerse students directly in recent
business ethics dilemmas; this pragmatic; hands-on guide
allows students to examine how a business’ actions affect not
11/27/2003 Through her breakthrough career intelligence program; this
author shows readers how to take charge of their lives and
position themselves to thrive in a workplace governed by a
completely new set of rules.
2/7/2003 This book challenges you to realize the power you have to
support; stymie; or redirect change.
9/25/2009 Practical yet simple; this inspiring book provides readers an

entertaining; step-by-step guide to a technique that will
transform their personal and professional lives.
3/9/2016 Practical yet simple; this highly instructive book provides
readers an entertaining; step-by-step guide to a technique that
will transform their personal and professional lives.
6/28/2004 Written as an engaging fable; this book inspires readers to
take charge of their thinking in order to accomplish goals;
improve relationships; advance careers; investigate new
territories; and in general gain greater life satisfaction.
6/14/2012 Providing guidance on getting started in social responsibility
as a career; this soup-to-nuts book shares advice and war
stories on how CSR workers can have success and impact;
and looks into how employees in companies without CSR
11/8/2006 Chronicling the real-life hardships and hard-fought triumphs of
FedEx; this humorous and insightful book describes how
FedEx overcame impossible odds to become one of the
world's greatest success stories.
3/25/2015 Based around a business fable of Blake Brown; newly
appointed CEO of a company troubled by poor performance
and low morale; this book presents four essential strategies
from the game of chess that can transform your leadership
1/31/2005 More than 10;000 people turn 50 every day in the U.S. This
purposeful text presents a new paradigm of successful aging
for men and women entering into and moving through the
second half of their lives.
10/6/2015 Providing a model that harnesses the possibility of many
rather than relying on the power of one; this visionary book will
prove to be both a practical guide and an inspiring journey for
leaders that will support them in generating an experience of
1/28/2003 Gives an overview of a change strategy which supports full-
voiced appreciative participation in order to tap an
organization’s positive change core and inspire collaborative
action that serves the whole system.
12/23/2015 Showing you how to recognize and change erroneous beliefs
and actions regarding collaboration; this book helps readers
develop a collaborative culture where failures are turned into
successes; and breakthrough results are achieved at every
8/23/2011 Identifying six enabling conditions that increase the likelihood
that teams will be effective in any setting or type of
organization; this book discusses how leaders can create an
environment where teamwork flourishes.
7/29/2008 Exploring the exact ways a community can emerge from
fragmentation; this inspiring book presents a way of thinking
about our places that creates an opening for authentic
communities to exist and details what each of us can do to
11/9/2006 Showing you exactly how to prepare for a successful
consensus-building process; this vital reference offers tips for
success and traps to avoid as you tackle high stakes issues;
make high quality decisions; and build enthusiasm and
2/27/2006 Contrasting the goals; strategies; and tactics used by most
consultants with those used by masterful consultants; this
book reveals the qualities and characteristics that will help you
make the biggest difference with your clients.
11/28/2001 An authoritative handbook to creativity organization in any
type of company or business.
5/29/2009 Drawing on the author's years as a top courage-building

consultant; this book offers a proven approach for inspiring
workers to leave their comfort zones and harness their fears
so they step up to challenges more readily.
10/6/2008 Showing how training can be made far more effective if
trainers adopt a more courageous mindset; this guide offers
tools and techniques to execute this new mindset and
includes in-depth case studies showing the results achieved
11/9/2006 Offering specific tools and techniques for engaging and
managing "under-the-table" processes; this comprehensive;
practical guide can help managers; leaders; and consultants
deal with hidden dynamics that are often at the root of
6/27/2003 This book presents a new model of mutual leadership; which
transforms leadership from one individual’s responsibility into
a new way of working for everyone; and reinvents leadership
for today's lean organizations.
9/23/2009 Teaching us how to disable the “cultural cruise control” that
makes us unaware of how our culture affects our perceptions;
this book teaches a set of techniques and people skills that
allow us to adapt quickly to; and thrive in; any cultural
6/30/2004 This straightforward text provides a systematic way to
approach the tremendous variety of interactions and
challenges that business people must face around the world.
5/1/2015 Taking leaders firsthand through the turnaround of Popeyes
Louisiana Kitchen; Inc.; this book explains how to step out of
the spotlight so that it will shine on those you lead; thus
growing their capabilities and fostering an environment of trust
6/27/2012 Featuring entrepreneurs' engaging stories of failure and
triumph; this book provides guidance and counsel and relates
true; sometimes shocking; stories about their companies that
exemplify the hardships other entrepreneurs will encounter.
2/7/2005 Blending theory and practice in numerous examples and
industry models; the authors of this toolkit look closely at
every level of life in a participative organization; and deflate
the fears and misperceptions that sabotage change.
8/20/2015 Presenting a compelling alternative to the classical action
research approach to planned change; this book shows how
leaders and consultants can help foster change by
encouraging disruptions to taken-for-granted ways of thinking
1/19/2016 Inspired by Peter Drucker's groundbreaking book The
Effective Executive; Laura Stack details precisely how 21st-
century leaders and managers can obtain profitable;
productive results by managing the intersection of two critical
6/17/2008 Based on over 30 years of experience and extensive
research; this practical book shows exactly how to establish a
meeting structure that will create conditions for success;
efficiency; and productivity.
4/16/2002 Identify what is absent in boss/subordinate relationships and
how to fix it.
3/6/2002 Smart solutions for keeping your life in balance in an

overworked; overwired world.
1/30/2003 Takes you behind the scenes inside 23 Innovation Vanguard

Companies to benchmark how they have revamped their
innovation approach for growth; profit and competitive
advantage.
7/30/2008 Taking you behind the scenes to learn the winning methods
behind some of the most exciting breakthroughs of our time;
this groundbreaking book will show you how to evaluate the
innovation culture and practices of your organization.
12/22/2001 Twenty-one ideas and techniques to increase your
productivity and performance; and make you more valuable in
whatever you do.
8/3/2011 With over 70 examples of the good; the bad; and the
ineffective apology in action; this practical; how-to book
challenges you to think about the fundamental value of an
apology; to you and the receiver.
5/12/2014 Including numerous survey examples; this book offers
sensible; practical ways to make employee surveys more
useful; accurate; and effective and counters a number of
unhelpful but common practices that have arisen as employee
4/13/2002 Empowerment-now more than ever!
7/20/2012 Offering principles; practices; and real-world stories; this

profound; award winning (2011 Nautilus Gold medal winner)
book will help you work with compassion; creativity; and
wisdom through the entire arc of change—from disruption to
3/6/2013 Filled with fresh ideas and surprising optimism; this book
offers practical and hopeful solutions to the great economic;
environmental; and social problems of our times.
10/25/2006 Rich in details and action studies; this book shows how
leading companies have forged a one- to two-year lead over
competing supply chain networks using the marriage of supply
chain and e-commerce to achieve market dominance.
12/15/2001 A guide for practitioners who arrange; execute and assess
training programs.
6/12/2006 Providing a practical and proven model for increasing training

effectiveness through evaluation; this handy reference guide
is designed for practitioners in the training field who plan;
implement; and evaluate training programs.
1/29/2008 Offering practical learning; best practices; and illuminating
case studies; this definitive guide shows how to strategically
use coaching to maximize development of talent and link the
impact of coaching to bottom-line results.
5/29/2013 Offering a practical psychology of leadership; this
groundbreaking book provides tools to help you become
aware of your leadership leanings and excesses; and provides
insights for combatting the mindset that encourages them.
8/25/2015 Everyone today has too much to do and too little time—that's
not going to change. This book will help you feel less
stressed; but you'll accomplish more; and more efficiently;
than you ever thought possible.
1/10/2008 Provocative; challenging; at times poetic; and often deeply
moving; this book is a comprehensive summing up of the
thoughts of one of the most original and creative
organizational thinkers of our time.
4/7/2008 Revealing the real keys to accomplishing any long-term;
meaningful success; this book
uses the metaphor of an airplane trip to help you chart a
course to greater achievement; happiness; and personal
fulfillment.
6/21/2005 Use this innovative text to foster a culture of continuous
feedback that increases the effectiveness of the manager;
protects the spirit and dignity of employees; and provides a
systematic approach to reinforce and improve employee
11/13/2009 Intended to serve the needs of both practitioners and
academics; this book provides an up-to-date overview of the
state of the HRD profession as well as the terminology and
processes required for sound HRD practice and research.
5/11/2011 Offering numerous examples of effective visions from real
companies; this book shows you how to create an enduring
vision that will guide you on a daily basis and willl engage the
hearts and minds of everyone on your team.
11/20/2011 Offering a fun; tested method to harness the power of your
voice to become a more effective and flexible communicator;
this book will teach you how to use your voice to support the
meaning and message you want to convey.
2/11/2003 Learn how integrating fun with work has serious benefits.
6/14/2006 Providing a new way of looking at technology; this iconoclastic

book will help readers take a shrewder; more skeptical view
when the latest expensive "must-have" innovation is released.
6/14/2012 Including a wealth of resources such as handouts; sample
client workbooks; follow-up reports; and other practical tools;
this book provides guidance for every step of the Future
Search meeting; from a detailed discussion of conditions for
8/2/2011 Helping leaders resolve the constant tension between judging
too soon and deciding too late; Institute for the Future's
Distinguished Fellow Bob Johansen uses 35 years of 10-year
forecasting to unpack complex dilemmas and help leaders
4/23/2002 How to lead change in your organization when you're lacking
authority.
12/9/2009 Outlining the principles of resolutionary thinking; this book

offers a detailed process for resolving conflicts in a way that
fosters dignity and integrity; optimizes resources; and allows
all concerns to be voiced; honored; and woven into the
8/24/2009 Illustrated with dozens of examples and personal stories; this
inspiring book explores how pockets of energy and innovation
are created in organizations and zeroes in on how you can
become a source of energy and innovation yourself.
4/7/2009 Including discussions; case examples; and questions to
consider; this book provides a guided; 3-step process for
turning a group of people into a Next-Level Team that can and
does achieve great results.
6/28/2012 Using Brian Tracy's trademark simple language and real-life
examples; this practical book explores the seven key
elements of goal setting and the 12 steps necessary to set
and accomplish goals of any size.
10/21/2011 Using a host of real-world examples; this detailed book
explains each aspect of corporate worthiness; providing senior
executives with the tools to adapt to the new road rules for
business; and describes how you can assess other
4/7/2015 Revealing the “secret sauce” for truly connecting with people
—whether it's one or one million; this book teaches readers
how to replace boring; overlong; one-way communications
with concise; compelling; mutually rewarding two-way
1/20/2012 Whether you’re a CEO or an entry-level employee; the
wisdom in this insightful book will encourage you to design
your own unique long-term growth plan; leading to not only
continuing professional success but personal fulfillment as
7/20/2002 Presents some new twists on the old practice of on-the-job
training.
6/3/2015 Are you worried that your talented people will want things you
can't deliver; like more money or a big promotion? Presenting
a four-step process for keeping employees happy in your
organization; this book offers suggested questions and
1/9/2015 Authored by ace naming consultant Alexandra Watkins; this
entertaining and engaging book explains how anyone—even
noncreative types—can create memorable and buzz-worthy
brand names; no degree in linguistics required.
11/8/2012 Filled with practical tips; guidelines; templates; and
conversation questions; this book helps increase employees’
awareness of their strengths; weaknesses; and interests;
points out where their organization and industry are headed;
5/10/2012 Authored by corporate culture and organizational development
guru Ed Schein; this seminal book analyzes the dynamics of
helping relationships; explains why help is often not helpful;
and shows what any would-be-helper must do to insure that
6/1/2015 In today's work environment; not growing and stretching
yourself translates into lack of innovation; stagnation; and
obsolescence. Using assessments; exercises; and case
studies; this book will help you identify your most promising
7/24/2002 Highlights all the particulars managers should know to acquire
and maintain great employees.
4/13/2007 Describing four crucial qualities that an organizational culture

must have to support the emergence of Hot Spots; this book
offers activities and tools you can use in your own company to
increase the probability of them arising.
5/6/2014 Positive leaders are able to dramatically expand their people’s
—and their own—capacity for excellence without enormous
expenditures or huge heroic gestures. This book describes
how this is being done at Wells Fargo; Ford; Kelly Services;
7/2/2013 Laying out a simple; repeatable; measurable process for
changing someone’s mind; this insightful book is filled with
sometimes funny; sometimes moving stories illustrating how
challenging changing minds can be and the frequent gray line
5/9/2003 Learn how easy it is to become more creative.
5/5/2003 Time-tested principles for making collaboration more effective;

efficient--even fun.
1/17/2003 Meet the challenges of the knowledge economy.
10/10/2013 Extremely helpful to anyone who deals with people of different

statuses; cultures; ages; and occupations - particularly
leaders; this inspiring book shows how to build trust;
encourage the free flow of information; and create positive
12/3/2012 Providing a decision-making approach and lively case studies
of what actual entrepreneurs have done to cook up a thriving
business from scratch; this book focuses on six key start-up
choices; and explains how and why start-ups must make very
10/14/2011 In the face of established practices; traditional ideas; scarce
resources and the powerful demands or expectations of
others; we often underestimate our ability to control our own
destiny. This insightful book reminds us that we can create the
1/7/2014 With memorable characters; dramatic confrontations;
reversals of fortune; humor; and pathos; this book tells the full;
inside story of the inspiring rise; tragic mistakes; devastating
fall; determined recovery; and ongoing renewal of one of the
7/31/2004 For any manager interested in jolting a fading workforce out of
complacency; this is a clever; pragmatic guide to awakening
the front line and the bottom line. It shows how to draw useful
ideas from frontline employees; thus improving any
4/10/2002 Go beyond traditional leadership...become an "ideaist" and
make your organization crackle with creativity.
3/6/2013 With a mix of clear-eyed business analysis; heart-wrenching

stories; and hard-won lessons; this book dissects a whole
range of consulting treatments for unhealthy companies and
shows why they’re superficial would-be fixes that don’t result
11/16/2007 Drawing on decades of collective expertise; the authors of this
hands-on guide present requirements for effective training
programs and show how managers can take an active role in
determining training needs and evaluating Behavior and
1/9/2015 Providing clear guidelines for how to develop and carry out
initiatives that work; this book is for those who are already
working for change abroad and at home; seeking a better way
to do development that avoids dependency and helps achieve
8/30/2011 Showing you how to create new value for your customers with
offerings that fuse the real and the virtual; this book
demonstrates how innovative companies operate within and
across Reality and Virtuality realms to create extraordinary
11/20/2011 Revealing the power of a model that integrates innovation with
empathy; service with business principles; and inner change
with outer transformation; this book shows how choices that
seem naïve or unworkable; can; when executed with wisdom
6/19/2015 Using dozens of vivid examples of historical events and
everyday situations; this timely book goes deeply into when
and how to disobey inappropriate orders; reduce
unacceptable risk; and find better ways to achieve legitimate
11/25/2003 Based on the authors' experience helping companies launch
over 400 new products and businesses; this book gives
managers at all levels examples and instructions on how to
identify people within their organizations who behave like
12/19/2001 A comprehensive look at changing workplace environments
and how to implement motivation.
9/16/2009 By identifying four intrinsic rewards and explaining exactly

how and why they build engagement; this book provides a
diagnostic framework to evaluate which need boosting and
how to boost them.
5/9/2013 Filled with scores of simple; practical; immediately useful
exercises; this book provides a thorough; nuts-and-bolts guide
to becoming aware and taking control of how you
communicate with others.
7/8/2009 Authored by Kellie McElhaney; professor and founding
director of the Center for Responsible Business at the Haas
School of Business; this book offers a comprehensive guide to
ensuring that your CSR efforts deliver the greatest possible
5/7/2012 Presenting a step-by-step plan that addresses the root causes
of negativity; this book helps you uncover blocks that have
become mental obstacles; and shows how you can transform
them into stepping stones to achieve your fullest potential.
4/2/2009 Identifying three key reasons people don't make the leap from
knowing to doing; this book offers a simple and systematic
approach for learning more efficiently and using that
knowledge to make lasting changes.
11/3/2015 Describing eight essential skills for establishing a culture that
encourages people to take charge of themselves; this book
uses examples and case studies to show leaders how they
can share responsibility; defuse group conflicts; enable
11/18/2009 Identifying the new skills needed to thrive in the next decade;
this book combines research-based forecasts and real-world
examples to help you identify and acquire the abilities you
need to thrive in this difficult world.
5/15/2012 Drawing on the latest ten-year forecast from the Institute for
the Future; this powerful book explores the external forces
that are shaking the foundations of leadership and unveils ten
critical new skills that will be required in the future that you can
2/21/2001 Learn how the "leadership mindset" profoundly impacts
leadership effectiveness.
10/11/2011 Explaining how leaders can discover their own self-deceptions

and learn how to escape destructive patterns; this book
demonstrates how doing so leads to improved teamwork;
commitment; trust; communication; motivation; and
5/3/2013 Offering a host of unique tools and specific; hands-on
practices; this book will help you learn how to cultivate the
best mindset for confronting challenges; explore multiple
tactics for dealing with struggle; and keep your energy high so
3/17/2001 A lay person's guide to what the New Sciences have to teach
us about business.
11/8/2006 Based on new discoveries in biology; chaos theory; and

quantum physics that are changing our understanding of how
the world works; this influential guide will teach you how to
move into the new forms of organizations and communities
4/6/2015 Drawing on the author's years of working in countries and
organizations around the world; this book outlines an
approach that enables leaders to transcend internal and
external boundaries and help people to collaborate; even
12/16/2008 With case studies and best practices; this book serves as an
integrated coaching experience that helps leaders understand
how to harness their authentic; value-creating influence and
elevate their impact as individuals; in teams; and in
12/30/2004 This instructional text promotes leadership that not only
improves productivity and performance but also makes a
positive difference in the lives of organization members.
8/18/2015 Offering detailed advice; practical tools; and real-world
examples for navigating change; this comprehensive guide
presents a four-part model and four mindsets that allow
leaders to deal with multiple changes simultaneously without
9/10/2013 Filled with real-world examples that will help leaders and
change makers transform and renew business; society; and
the self; this book offers a practical method that will enable
leaders to address key challenges and create an economy
8/4/2011 Containing insights from successful companies such as
McDonald’s; General Electric; Nissan; Swiss Re; and Marks &
Spencer; this book helps you use turbulent change to your
advantage; at a time when everyone else is being blown off
8/22/2006 Based on interviews with CEOs; managers; and others who
have dealt directly with organizational hardships resulting from
catastrophes; this guide helps HR professionals anticipate the
emotional and psychological aspects of disaster.
4/18/2002 You don't have to choose between profit and environment!
8/28/2012 Filled with real-world examples from innovators such as

Gatorade; Intuit; Philips; Kimberly-Clark; Colgate-Palmolive;
OpenTable; and Etsy; this book highlights specific ways to
transform both good and bad surprises into unique
1/9/2014 Identifying seven characteristics of Leonardo’s genius that we
can all learn from; this book reveals that by exploring the mind
of the preeminent Renaissance genius; we can gain profound
insights into how best to address the challenges of the 21st
1/12/2015 Using the same principles that make video games so
engaging and that transformed the numbing assembly line into
the dynamic shop floor; this book outlines a flexible and
adaptable system used to run truly productive meetings in all
8/16/2011 Featuring engaging personal stories that bring key principles
to life in business situations; at home; and in the community;
this accessible guide identifies four mindsets that will enable
us become a consistently positive influence in every aspect of
10/1/2015 Presenting engaging personal stories that illustrate how to
apply the concepts at work; at home; and in the community;
this book draws on recent advances in positive psychology
and organizational science to describe four questions that will
11/4/2010 Synthesizing management legend Peter Drucker's simple yet
profound core teachings; this book shows readers how to
apply Drucker's recommendations to lead more fulfilling and
meaningful lives.
5/24/2007 Including a new manager's troubleshooting guide with
concise; straightforward solutions; this book offers 26 simple
strategies that managers can use to address their employees'
real concerns and keep them engaged.
3/27/2001 Read the 26 strategies in this book and you will know what to
do.
2/3/2014 Including numerous international examples; this practical book
presents twenty-six strategies; from A to Z; that managers at
every level can use immediately to address their employees’
real concerns and keep them engaged.
1/30/2009 Citing research and experience with dozens of organizations;
this strategic guide presents many examples of how today's
companies have applied retention strategies and increased
retention rates.
3/29/2004 This book provides readers with 26 ways to make their current
work environment more satisfying. It empowers employees to
find job satisfaction by providing tips; tools; and suggestions
for conversations with peers and managers.
3/8/2002 Civilizational transformation usually takes centuries; but ours
is happening in under a lifetime.
11/24/2003 Written in a lively; accessible style; the book shows that

loyalty comes not from allegiance to a product but from
compelling experiences. The authors explain the concept of
"magnetic service" that turns casual customers into loyal and
11/19/2013 Offering tools for sharpening the ethics eye so we can see
and do the right thing ourselves; this book also shows how to
identify competing interests; analyze the facts; understand the
viewpoints; measure the benefits of different outcomes; and
8/16/2011 Filled with real examples and easily accessible advice; this
practical book offers five exceptional development practices
and shows how managers can readily embed talent
development into their day; going well beyond the usual
11/18/2009 Full of examples from companies around the world; this book
reveals what employers and employees should expect from
recognition and what managers can do to give morale and
productivity a genuine; lasting boost.
9/26/2008 Drawing on the latest research and the best practices of 100
companies worldwide; this comprehensive guide provides an
extraordinarily complete model for implementing and
evaluating corporate sustainability initiatives.
3/12/2014 Including best practices from dozens of companies in Europe;
Asia; North America; South America; Australia; and Africa; this
book is the ultimate how-to guide to implementing and
measuring the effectiveness of sustainability initiatives.
2/6/2003 A practical; effective program to transform managers into
skilled facilitators.
1/16/2003 Learn how successful leaders help associates grow and

adapt.
7/16/2013 Guiding leaders in helping associates grow and adapt in

today's tumultuous organizations. this hands-on resource
takes the mystery out of effective mentoring; teaching leaders
to be the kind of confident coaches integral to learning
12/15/2004 The author of this text believes that business education leaves
a distorted view of management. This book explains how to
cultivate managers who are balanced; dedicated and
engaging; and how they can transform the business world
4/18/2002 Achieve positive results in your company; increase
productivity; and improve customer satisfaction by joining the
"Fortunate 500."
10/10/2012 Packed with a self-assessments; real-world examples; field-
tested tips; and practical guidelines; this helpful guide shows
how you can reverse your secret hatred of managing by
finding a style that fits your personality and capitalizes on your
10/4/2010 Drawing on the author's own ethnic background and
experience as director of the organization; Hispanic
Economics; this book identifies three overarching concepts
that often result in behaviors and beliefs different than non-
11/9/2006 Helping you incorporate social responsibility as a core
element in your company's marketing strategy; this "in-the-
trenches" guide provides action steps for creating marketing
programs that benefit your company and the world.
2/24/2016 Explaining how to navigate through the modern media
landscape by thinking more like a media executive than a
marketer; this book presents a proven strategy that will help
you create a positive feedback loop that will generate massive
8/30/2007 Chock full of illustrative exercises and examples; this
engaging book examines why we don't ask for help; and
shows how changing this counter-productive mindset can
enrich us emotionally and spiritually; boost confidence; and
7/8/2009 Exploring the many paradoxes that can hamstring social
enterprises; this groundbreaking; accessible guide offers
practical; from-the-trenches advice on confronting the
challenges and seizing the opportunities social enterprises
1/28/2004 Emphasizing a perspective from Chinese and Japanese
philosophies of selflessness; the author of this book links
moral aspirations to practical; day-to-day guidelines for a
profitable approach to business that is also ethical; resulting in
7/30/2009 Introducing a framework of questions to consider when
thinking about your career choices; this consciousness-raising
book describes principles that can help you answer these
questions and guide you to construct your personal; strategic
8/17/2011 Mother Teresa's leadership style helped to inspire and
organize people across the world. Frank; realistic; and firmly
grounded in practicality; this book shares eight essential
leadership principles drawn from Mother Teresa's example
2/7/2003 A clearly-marked roadmap to guide management partnerships
from a traditional focus on training to a focus on human
performance.
12/6/2004 With shoot-from-the-hip style and many real-world examples;
this book illustrates how micromanagement interferes with
performance and productivity; resulting in huge costs--hidden;
direct; and indirect--to individuals and organizations.
7/11/2012 Written by a proud introvert who is also an enthusiastic
networker; this book includes field-tested tips and techniques
for virtually any situation and shows how the networking-
averse can succeed by working with the very traits that make
8/9/2011 Featuring the story of an entrepreneur who created a new
concept of organization; brought it into being; and led it to
amazing success in less than a decade; this lyrical; humorous;
and powerful book tells how one man blended chaos and
7/19/2006 Drawing on the author's experience as a student of myth;
ritual and culture; this step-by-step user's guide what needs to
be done before; during; and after an Open Space event.
6/4/2013 Describing four simple behavioral keys that fundamentally
change how people work together; this book shows how
organizations can generate the sense of excitement; energy;
and shared mission that occurs when people truly join
6/9/2006 Covering every aspect of the work of an OD professional and
featuring numerous illustrative case studies; this book shows
how OD professionals actually get work and what the first
steps in any OD effort should be.
7/22/2013 In graceful and down-to-earth prose; this book illuminates the
scale and value of the common wealth; its symbiotic
relationship with the rest of the economy; its importance to our
personal and planetary well-being; and how it is threatened by
12/30/2013 Explaining the origins of the modern garbage crisis and what
each of us can do to solve it; this thought-provoking book will
change everything you ever thought you knew about garbage
—and is guaranteed to change how you buy; consume; and
5/9/2014 Offering five essential principles for innovating in this new
reality of resource scarcity; this book shows how businesses -
from BMW and Microsoft; to Puma and Sourcemap - have
been finding new opportunities in what were once considered
8/18/2012 Written as a travelogue; with detailed accounts of the author's
visits to each of the major initiatives she profiles; from a
lobster cooperative in Maine to a foundation-owned
pharmaceutical company in Denmark; this book explains the
1/9/2014 Showing that a radically decentralized approach can
revolutionize leadership just as it has revolutionized computer
networking; this book features examples of what some
organizations are doing and what all organizations can do to
2/16/2001 It's smart to be PeopleSmart!
8/31/2009 Featuring dozens of tools; techniques and illustrative

exercises; this book shows readers how to work with
management to identify the performance required to achieve
business goals and assist management in taking actions
7/29/2015 Featuring tools; models; and checklists; as well as case
examples throughout; this profoundly practical book provides
detailed steps for measuring results from performance
consulting initiatives on five different levels; including ROI.
12/8/2001 A guide for managers to provide training and accountability for
their programs.
6/13/2012 Drawn from many spiritual traditions and diverse cultures; this
book is designed to offer guidance; clarity and consolation to
all the people doing their work day-by-day and focuses on the
situations; feelings; and challenges that can cause us to give
12/18/2008 Including case examples; hands-on tools; and guidelines for
action; this cutting-edge book shows how to reach beyond
ordinary success to achieve extraordinary effectiveness;
spectacular results; and performance far above the norm.
8/29/2012 Concise; inspiring; and practical; this guide describes four
positive leadership strategies; lays out a proven process for
implementing them; and includes a self-assessment
instrument.
11/24/2003 In helping establish a new field of study in the organizational
sciences; POS; this book examines a variety of positive
dynamics in businesses and organizations that give rise to
extraordinary outcomes. These essays explain why and how
12/31/2014 Featuring lessons learned from women partners in all kinds of
industries; this book shows that when women work together
they discover a level of support; balance; confidence;
accountability; and a freedom to be themselves that is rarely
10/11/2013 Describing the breakthrough results that any organization can
achieve by practicing positive leadership; this concise; how-to
guide features a wealth of specific tools and techniques for
implementing positive leadership in five different areas.
6/13/2012 When decision makers decide to spend large sums of money
on training; they seek to evaluate their options as they
evaluate other large investments. This book shows them how
to accurately determine the potential ROI on such programs
12/29/2004 In this introspective; straightforward text; a former colleague of
Viktor Frankl offers ideas and strategies for finding personal
meaning and living an authentic work life.
10/4/2010 Introducing seven "Core Principles” and demonstrating how
they can be applied to everyday life and work in the 21st
century; this inspirational book will open up new opportunities
for finding personal meaning through living an authentic life.
1/31/2003 Profit building strategies to fit your organization.
11/7/2008 Drawing on the latest research and a wealth of real-world

examples; this unique guide offers compelling evidence
showing exactly how putting our differences to work
accelerates innovation and contribution.
6/28/2013 Identifying six unique strengths that can make introverts
powerful influencers; this book shows how you can use those
strengths to challenge the status quo; provoke new ways of
thinking; effect change; and inspire others to move forward.
2/9/2006 Mobilizing people to face reality and address the organization
or community’s most pressing challenge; this book shows how
real leaders help people shift their values; habits; practices;
and priorities to accommodate changing conditions and new
6/13/2012 Offering a proven seven-step process to heal pain and rebuild
trust; this compassionate; practical book will help you reframe
the experience; take responsibility; forgive; let go and move
on. Through healing; you will want to go to work again.
8/21/2012 For anyone who needs to prepare for and embrace what’s
next in their lives; this inspiring book will help define what "the
good life" means; and shows how to make choices that move
us in new; more fulfilling directions.
6/13/2006 Designed as a basic textbook covering the foundations and
methods relevant to doing research in organizations; this book
also looks at the identification of research questions and the
ethical conduct of research.
1/30/2003 Downsizing is not the answer; responsible restructuring is.
12/13/2001 To remain vital; human resource development departments

must demonstrate organizational results. Here's how.
2/15/2001 This book lays out a way to think about training in business
terms
and provides guidelines and a step-by-step process to show
the value to the firm of a solid employee development
11/12/2007 Using a lively blend of personal reflections; interviews and
process.
historical background; this book shows how incorporating
Latino; African American; and American Indian approaches to
leadership into the mainstream can inspire today’s ethnically
5/10/2012 Using a lively blend of personal reflections; historical
background; insightful analysis; and interviews with leaders
from Latino; African American; and American Indian
communities; this book offers offers a more flexible and
3/17/2011 Offering a comprehensive review of both the theory and
practice of scenario planning; this practical guide uses a case
study based on a real scenario project to lay out a five phase
scenario planning system.
3/17/2011 Drawing on scientific research and illustrated with dozens of
entertaining and enlightening stories; this guide explains why
we fixate on negative thoughts and how we can actually
rewire our brains to focus on positive outcomes.
1/4/2008 Packed with illustrative cases and solid systems theory on
human interaction; this book shows how we can transform
“system blindness” into system sight; enabling us to live and
work together in productive partnership.
9/28/2010 Explaining the importance of social media as a part of an
overall ecosystem of tools for change; this book examines
how broader participation by marginalized voices can foster
opportunity on both the individual and collective levels.
8/28/2007 Authored by Jack and Patricia Phillips; the world’s leading
experts on Return On Investment (ROI) strategy; this
straightforward book presents a comprehensive method for
measuring the hard-to-measure; and placing monetary value
9/9/2013 Based on his observations of twenty-nine different managers
working in diverse settings; the author provides an
authoritative and revealing book written about what managers
do; how they do it; and how they can have the greatest
5/27/2015 Too many of us have become addicted to the popular;
enticing; dangerously misleading drug of multitasking. This
groundbreaking guide explains exactly how to clear and calm
your mind; arrange your schedule and environment; and
1/28/2003 A practical guide to making the most of virtual meetings.
11/8/2012 Profoundly reflective yet down-to earth and rooted in the day-
to-day experiences we all share; this thought-provoking book
helps us develop the skills we need most--insight; bravery;
decency; compassion--to discover our right work and create
1/26/2005 Using examples from families; governments; corporations and
nonprofits; the author explores the connection between
individual learning and institutional change; and shows how
talk productively about complex issues by learning to listen.
1/26/2012 Using a combination of narrative and reflection; this insightful
book illuminates the essential nature not only of visionary
leadership but also of relationships; consciousness; and
ultimately reality itself.
7/2/2013 Featuring extensive comments from executives explaining
exactly what they want and don’t want in a presentation; this
unique book offers revelatory insights into the minds of the
men and women at the top—information that is crucial to
11/12/2007 In defense of free speech in and around the workplace; this
passionate book shows how employers and courts are
eroding workers’ abilities to express themselves on and off the
job.
12/9/2003 This text provides an extended defense of stakeholder theory
as the preeminent theory of organizational ethics today. It is
based in the fields of moral and political philosophy; strategic
management; business ethics; organization theory; and more.
9/25/2010 Bringing together profound teachings from diverse fields;
including western psychology; eastern spiritual practices; the
arts; social sciences and medical research; this book helps
readers reawaken and discover an untapped capacity that
1/7/2012 Filled with stories that will inspire you; this book offers seven
compelling principles that will enable anyone; anywhere;
anytime to effectively bring about positive change.
5/9/2002 Calls for a whole new way of thinking about the workplace --
including practical steps to get there.
7/25/2013 Offering tactical advice on gearing up to implement reforms;

this book covers both the theory of stewardship (in particular
how it ameliorates the shortcomings of traditional leadership)
and the practice (how it transforms every function and
1/14/2016 Effective analytics is a team sport. This insightful book offers
an approach that will allow you to get the deepest insights by
bringing people together from both the business and HR
perspectives to assess what's going on and determine the
7/15/2005 What must you do day to day to work successfully as a
Strategic Business Partner? This groundbreaking text
discusses the behaviors and actions needed to perform this
role in five key areas.
8/5/2011 Designed for managerial; technical; and awareness training;
this book offers a six-step program that combines the
consistency and reliability of formal classroom training with the
relevance of learning in the actual work setting.
2/1/2003 How to establish an unbeatable competitive advantage in
today's marketplace.
2/8/2013 Designed to help you learn how to master frustration;

overcome discouragement; and get past self-or externally-
imposed limits; this groundbreaking guide presents new ways
to identify your aspirations and opportunities; power past
1/24/2003 Learn the individual skills vital to the success of every team.
6/8/2006 Allowing anyone to measure a training regime's effectiveness

and prove it to customers; this hands-on guide introduces the
Success Case Method; explains how and why it works; then
lays out a five-step plan that shows how to perform an SCM
3/17/2008 Drawing on the authors’ experience and findings from an
authoritative Gallup study of 4 million workers from 360;000
workgroups; this book lays out an innovative leadership model
that will turn employees from dutiful drones to committed
2/22/2002 A new model for change management; which engages
employees from the outset.
8/2/2012 By debunking six common change management myths; this

book offers a proven; practical strategy for getting everyone—
not just select committees or working groups—enthusiastically
committed to organizational transformation.
2/15/2001 100 principles to achieve success written by someone who
has spent a lifetime inspiring others.
2/19/2016 Peppered with personal stories; this book explains that getting
your own life together by learning what the Three Gaps are
and how to close them will enable you to take control of
yourself and your life and make a huge difference in the world
3/10/2001 This guidebook provides managers with a three-stage road
map for the journey of empowering their people and their
organizations.
5/17/2003 Provides fascinating insights into individual work styles;
practical suggestions; checklists and planners; and a
research-based DiSC discovery tool.
8/17/2011 Based on the recently developed third generation of the DiSC
personality assessment; this book identifies eight individual
leadership styles and will help you understand your own style
and show what you can learn from other styles.
9/30/2010 Demonstrating how we can prevent the conflicts that cause so
much pain in our lives the world; this book shows how to get
past the preconceived ideas and self-justifying reactions that
keep us from seeing the world clearly and dealing with it
1/18/2003 Become an architect of a world you want to live in.
8/9/2011 Including examples from McDonald's; John Deere; Verizon;

British Airways; the US Navy; United Religions Initiative; and
the American Red Cross; this book explores the theories of
organization change and large-group process on which the AI
2/22/2006 Through real-world examples and practical advice; this
groundbreaking book shows how applying an artistic
sensibility to business will actually improve business
performance.
3/17/2011 Offering practical wisdom on both the inner and outer aspects
of convening; this informative guide details a powerful set of
principles and practices for making any gathering productive;
meaningful; and transformative.
7/16/2013 Providing friendly practices and helpful exercises; this
insightful book will help you develop your own personal
approach to cultivating a mindset where insights come readily
so that new or longstanding problems are solved with
9/11/2009 Taking seven concepts from the scientific study of tiny
particles; this book applies them in the larger world; showing
how they can pry open minds; spur creativity; and make the
planning process far more innovative and effective.
1/14/2015 Presenting the business case for improving your social and
environmental performance; this book offers a step-by-step
guide on how your company can join an innovative and rapidly
expanding community of businesses that want to make money
2/22/2001 This creative guide helps you gain new perspectives on
organizations and how to change them -- and yourself.
8/24/2007 Helping readers cut through the thicket of hype in this perilous
area; this book gives a simple; sound plan for everyday
investors to maximize long-run wealth and achieve a secure
financial future -- without the "help" of predatory professionals.
1/29/2003 Your guide to creating agreements that achieve the results
you want.
9/10/2013 Demonstrating why business is better equipped to eradicate

world poverty than nonprofits or governments; this innovative
book details how to design and market products that transform
the lives of the world’s poor—and make a nice profit in the
9/25/2008 Helping readers at all levels take responsibility for how they
react and respond in a changing work environment; this book
explains the stages of change and offers examples; tools; and
success strategies so you can move resourcefully through
4/25/2008 Combining theory and practice; this cutting-edge book
describes more than 50 practices from a variety of disciplines;
and outlines the distinctive aspects of the authors'
approaches; roles and responsibilities.
5/9/2001 This reference tool is for practitioners seeking proven methods
to produce dramatic; sustainable organizational change.
9/25/2010 Laying out the structure of circle conversation; this book takes
readers through a circle visual and presents both structure
and story so that readers understand how these elements
come into play and how they interrelate and interact.
11/30/2009 Through more than 50 first-hand accounts of compromise and
courage in business; this book details a strategy that enables
you to remain a positive force--for yourself and whatever you
define as the greater good--no matter how difficult the
3/26/2015 True confidence isn't fearlessness; it's having the courage to
jump in even when your knees are shaking. Drawing on the
author's own and other female leaders' experiences; as well
as on her survey of over 500 working women; this book lays
6/24/2008 Based on the author's twenty-plus years of experience running
networks; as well as interviews with top executives;
researchers; and thought leaders; this strategic guide will help
you take a conscious; systematic approach to networking.
5/2/2003 This book gives followers the insights and tools needed to
effectively partner with their leaders.
12/9/2009 Stripping away the passive connotations of the role of

follower; this book provides rich guidance to leaders and
boards on fostering a climate that encourages courageous
followership.
11/6/2015 Introducing 35 high-impact ideas in succinct; quick-read
chapters; this book will show you how it's possible to get more
done; keep your energy up; and make sure that you're able to
honor all your relationships; both personal and professional.
7/23/2015 All leaders have scores of things they could do; but a
disciplined leader is one who identifies and focuses on the
Vital Few: the 20 percent of activities that will drive 80 percent
of the results. This helpful guide offers succinct lessons to
1/7/2015 Drawing on recent discoveries in the neuroscience of learning;
this book shows how to ask the kinds of questions that short-
circuit the brain’s defense mechanisms and habitual thought
patterns.
5/20/2003 The real cause of corporate scandals--and the only real cure.
7/18/2013 Sharing her lifelong struggle with the impostor syndrome; the
author of this inspiring book offers practical advice and
valuable coping strategies that can help you embrace your
own worth and live a life of joy; zest; and fulfillment.
11/22/2011 Helping leaders identify the differences most important to
achieving organizational goals; this book offers a clear and
compelling rationale for being open to learning about groups
different from one’s own.
9/26/2010 Based on extensive research and workplace experience; this
book demonstrates how companies can create environments
that welcome and encourage women to share what they
notice; to the benefit not only of the women themselves but
5/27/2008 Based on interviews with over 200 people over the age of
sixty who have lived happy lives and found purpose and
contentment; this powerful book imparts their wisdom in our
journey to find happiness and purpose in this life.
9/28/2009 Through dozens of personal stories and sample dialogues;
this book demonstrates how to use the right conversation at
the right time to produce the results we want and the improved
productivity our organizations need.
8/17/2015 There are countless examples of introvert-extrovert
partnerships who make brilliant products; create great works
of art; and even change history together. This book offers a
first-of-its-kind practical five-step process to help introverts
1/5/2012 Introducing the Star Model; which can help you discover and
deliver on your own purpose and passions; this vivid business
story provides a road map to guide leaders through the
process of engaging employees to find the deeper meaning
6/14/2012 Full of practical advice that really works; this book offers tips
that keep your meetings productive; on track; and engaging;
and includes a landmark case study that shows how 2;000
Capital One associates cut down their meeting time while
6/12/2007 Is email taking over your life? Chock-full of practical advice;
this remarkable book will help you eliminate needless emails;
write better messages; and file and find information in a flash.
10/15/2013 Using an appealing and accessible fable format; this book
identifies five specific leadership character traits required for
maximum influence and impact; and also shows how to
cultivate them.
4/1/2014 Citing organizations from around the world; this book explains
what’s needed to put together a management team that can
lead the type of organization that embraces grassroots ideas
and describes the strategies; policies; and practices that
4/12/2011 Drawing upon the knowledge of experts in trust building:
theatrical improvisers; this book describes four secrets that
help leaders; trainers; managers; and frontline employees
adopt the improviser’s mind-set so you can build an
5/5/2003 Offers a specific; tested; and proven methodology for
achieving an "inclusion breakthrough" that will unleash the
nearly boundless creativity and productivity of any firm's
greatest resource: its people.
2/21/2002 How do you move people to action if you don't have direct
authority
--or would rather not use it?
3/31/2007 Enabling readers to determine where they fit into a company's
big picture and how to add value in what they do; this book
illuminates the organizational dynamics that create and
support a productive work environment.
3/30/2007 Helping readers to examine how their behavior is perceived by
others and how to develop trust and establish a rapport when
communicating; this book addresses the behavior and skills
that enhance one's communications and relationships with
7/24/2014 Breakthrough innovation no longer has to be the nearly
exclusive province of the new kids on the block. With the
assistance of this forward-thinking book; any company can
develop paradigm-shifting products and services and
9/11/2009 Laying out a progressive four-step strategy for succeeding in
an extroverted world; this book will help readers to embrace
the experience; and as a result advance their careers and
contribute more fully to their organizations.
1/25/2003 Hands-on tools for driving knowledge into action and
producing performance results.
6/7/2006 Through vivid real-life stories; this inspirational book illustrates

ten laws and shows how with just a slight shift of thinking--
regardless of your age; income; or position--you can put them
into action in your own life.
11/9/2015 Detailing rigorous metrics and methods for evaluating leaders;
this groundbreaking landmark book proposes a “leadership
capital index” — a Moody's or Standard and Poor's rating for
leadership based on two broad domains; each comprising five
1/19/2006 Approaching the New Testament with an open mind to see
what insights it reveals for today's business world; this book
will challenge you to evaluate your own leadership style and to
consider time-tested spiritual wisdom that can make you more
2/1/2005 By showing how to employ rather than compromise moral
standards; this timely book provides a roadmap for achieving
success by sticking to the high road; and for building a
business career that is both personally and materially
2/19/2016 Making a compelling business case for recognizing and
cultivating a new dimension of diversity; this insightful book
cites extensive research and examples showing that
multiculturals have developed skills and abilities that
10/26/2011 Based on two years of extensive research at Babson College -
the number-one school for entrepreneurship in the world; this
game-changing book embraces a new worldview of business
and a new logic of decision making; wherein leaders leverage
1/15/2002 How managers can adopt a mindset appropriate to
knowledge-based economy--not to the industrial age.
3/17/2011 Focusing on a new generation of marketers who likely grew

up with an appreciation for sustainability; this practical book
provides essential strategies; tools; and inspiration for building
every aspect of a credible value-based green marketing
1/18/2003 Straight talk on how to make teams work.
7/28/2008 A fun; practical guide to understanding what we and those we

work with are saying without speaking; this enlightening book
will help readers communicate effectively; understand those
around them; and project an accurate picture of who they
8/1/2011 Using an engaging business parable to tell the story of a high-
level sales professional who learns the value of understanding
and executing negotiations; this book allows you to quickly
match your negotiation strategy to that used by the other side
11/7/2012 Contending that leaders today must not merely act more
quickly but pause more deeply; this book details a catalytic
process to guide you to step back in order to lead forward.
2/9/2006 Using case studies from familiar companies and industries to
explain how to generate innovations that break technology
apart; this introspective book explains the workings and
benefits of disaggregation.
6/30/2004 This book allows managers to see how their actions affect the
average worker and how to be a positive influence rather than
a negative one. Its primary purpose is to get managers to
respect employees and work together with them.
8/25/2015 Using dozens of memorable stories; this book helps leaders to
see new possibilities that lie within the acknowledged realities
of organizational life; and provides five keys for learning to be
"bilingual"--speaking the conventional language of business
5/28/2003 This authoritative guide to Appreciative Inquiry dramatically
improves performance by encouraging people to study;
discuss; learn from; and build on what’s working; rather than
simply trying to fix what’s not.
8/12/2010 Examining recent developments in the field of AI; this book
describes a popular approach to organizational change which
improves performance by encouraging people to study;
discuss; learn from; and build on what's working; rather than
8/16/2011 Including real-life examples and specific practices to help
readers understand and cultivate collective wisdom and avoid
collective folly; this book offers a practical approach to
developing the innate power of groups to make wise;
5/26/2003 This book is designed to provide simple yet profound ways to
turn seeming failures into successes; containing practical
prescriptions for successfully meeting some of life’s most
common setbacks.
6/17/2013 Highlighting aspects of the Latino culture; this book offers ten
principles that richly illustrate the inclusive; people-oriented;
socially responsible; and life-affirming way Latinos have led
their communities.
1/25/2005 Concise and easy to read; this inspiring text is dedicated to
discovering our callings and finding joy and deeper meaning in
our work lives.
10/9/2015 Including stories; examples; and resources that explore how
purpose can evolve during our lives; this book details a
graceful; practical; and ultimately spiritual process for making
value and purpose central to your life.
9/26/2010 Examining the critical importance of a sense of purpose in
achieving a full; productive; and contributory working life; this
book guides readers toward discovering the purposes they
already have within them.
8/10/2011 Covering the entire training process; this basic primer walks
you through the steps of planning and designing the training;
designing measures; choosing the best way to approach it;
choosing and designing media and facilities to support it;
12/31/2014 Sharing early successes for a range of companies and
nonprofits like IBM; Microsoft; Google; Apple; and TED; this
provocative and pragmatic book shows how to define your
right-of-way (the underutilized resources you already own that
8/5/2011 With so many deadlines to meet; places to go; and things to
do; we rarely have the time to stop and thank the people who
have helped us achieve our goals along the way. This book
will help you realize how priceless those relationships are;
6/24/2005 Through anecdotes; exercises; and examples; this
authoritative book will enable you to bounce back quickly from
setbacks; gain strength from adversity; and meet life head on.
The author details a unique five-level program for becoming
1/30/2003 The first book to reveal the “hidden” trillion-dollar-plus industry
that is revitalizing our manmade and natural environments.
8/20/2012 Using a compelling business fable to reveal profound yet

easily grasped truths that can dramatically transform any
organization; this book shares the secrets of high performance
teams and will show you how to take yours to the next level.
8/9/2011 Chronicling the leadership path of Debbie; a fictitious;
struggling leader about to lose her job due to poor
performance; this now classic business fable demonstrates
how Debbie turned her career around by learning how to be a
9/5/2014 As practical as it is uplifting; this insightful book reveals the
fundamental ways that leaders succeed through service in a
form that anyone can easily understand and implement. The
book will benefit not only those who read it but also the people
5/24/2012 Presenting profiles of business leaders who recognize the
public investments and support that made their success
possible; this book debunks the false claim that business
success is the result of heroic individual effort with little or no
11/8/2003 This is a fresh parable about a dying father reunited with his
estranged son. The five lessons learned from father to son--
upend the pyramid; raise the bar; blaze the trail; build on
strength; and run to great purpose--can be applied to life and
2/23/2016 Using a compelling fictional story to outline the basics of
Serving Leadership; this book is about personal growth and
how good leaders become great leaders through their
willingness to face and be changed by the greatest challenges
5/10/2012 While executives; investors; and the business press routinely
chant the mantra that corporations are required to “maximize
shareholder value;” this book debunks the myth that corporate
law mandates shareholder primacy.
10/12/2010 Using case histories from Home Depot; T-Mobile and
Kellogg's as well as MoveOn.org; The American Lung
Association and The Environmental Defense Fund; this book
shows how to expand your business outreach to connect with
9/7/2006 Presenting a visionary yet practical roadmap for those
concerned with mitigating the worst of globalization; this
groundbreaking book provides an alternative business model
in which communities reap the benefits of "going local."
2/28/2014 Drawing on cutting-edge research in complexity science;
networking theory; and sociology; this book explains the core
principles and daily functioning of social labs; using examples
of pioneering labs from around the world to offer an approach
5/28/2003 If you are a leader; executive manager; consultant; training
director; or anyone else who is trying to make things work
better in an organization; this book will show you how to get
the greatest return for your investments.
6/28/2012 Drawing upon psychology; sociology; neuroscience; social
networking theory; organizational change theory; myths and
traditions; and actual experiences; this book offers an
overview of what transformational leadership is; how it works;
7/25/2013 A comprehensive guide to spotting; exposing; and minimizing
workplace lies; this entertaining yet necessary book focuses
on truly destructive lies and how you can prevent them from
wreaking havoc on individuals and organizations.
5/2/2003 Filled with detailed new knowledge; questions and
management processes; combining the most successful
companies’ latest methods.
8/25/2006 Using the proven model of total enterprise optimization (TEO)
as a framework; this handbook is designed to help change the
way a business operates to attain lasting results.
9/21/2011 What we pay attention to; and how we pay attention is the key
to what we create. In this groundbreaking book; readers learn
to see their own blind spot and pay attention in a way that
allows them to experience the opening of their minds; their
6/23/2005 Learn how you can implement a proven model to get people
to apply what they learn once the training is over. This
practical book examines why learned concepts don't make it
into practice; and offers solutions that will work in the real
11/6/2012 By turning the well-established methodology of adaptive
scenario planning on its head; this book offers a way for us to
transform ourselves and our relationships with one another
and thereby transform the systems of which we are part.
11/16/2011 Drawing on recent research in psychology and sociology; this
book defines True North Groups and explains why they are so
critical to helping us develop the self-awareness; compassion;
emotional intelligence; and authenticity required to be inspired
8/10/2006 Providing tools you can use to combine profit with purpose;
margin with mission; value with values; this practical guide will
help you avoid mistakes while making your job easier; your
company more successful; and your life more fulfilling.
11/30/2003 This text explores the concept of trust: the successes when it
exists; the problems when it doesn't; and the pain when it is
betrayed.
4/24/2006 Through real-life examples; and practical tips; tools; and
exercises; this book help readers create work environments
where trust grows; where people feel good about what they
do; where relationships are energized; and productivity and
12/3/2013 Using evocative parables and stories from the ancient Indian
wisdom texts; the Upanishads; to introduce Being-centered
leadership; this book describes a four-stage road map every
aspiring leader can use to reconnect business to the wider
10/3/2006 Based on rigorous research spanning seven years and 50
cases; this book's blend of proven strategies; practical tools;
case studies; and cogent insight shows managers how to
maximize profits while helping community residents increase
6/14/2007 Providing plenty of engaging stories and illustrative examples
to show what works and what doesn't; this book details
concrete steps for designing sales and distribution strategies
that fit the needs; interests; and habits of your target
7/12/2006 Written by the co-founders of Ben & Jerry's and Business for
Social Responsibility; this practical; down-to-earth book details
every step in the process of creating and managing a
business that will reflect your personal values.
9/30/2010 Through real-life stories; exercises; and development
strategies; this book reveals the hopes and dreams;
disappointments and challenges high-achieving women are
facing; and guides them to peace and a sense of identity and
10/15/2009 Applying the principles of Open Space Technology to day-to-
day management and leadership; this book lays out eight
concrete steps for self-organization; which is often muffled by
well-meaning yet constricting management and leadership
1/29/2004 Providing a clear roadmap for finding purpose and passion in
work; this revised edition includes a refined Worklife Creed;
greater emphasis on taking full responsibility for one's
worklife; and understanding and expressing one's own
10/6/2015 Using examples of dozens of companies in a wide variety of
industries; such as Apollo Hospitals; Châteauform; Starbucks;
Amazon; Disney; Progressive Insurance; the Dallas
Mavericks; Whole Foods; IKEA; and many others; this book
1/5/2012 Filled with sharp insights and thorough research; this book is a
rallying cry for a new approach at a time when learning from
one another is the key to surviving and thriving.
5/9/2014 In this pragmatic and accessible guide; top executive coach
Steve Arneson shows how to find the answers to fifteen
essential questions that will help you understand your boss’s
leadership style; goals; motivations; work relationships; and
4/14/2015 Offering a simple; systematic way to make much better
decisions; this book will be indispensable for anyone who has
ever had to figure out whether to stick with an awful job or
follow his or her bliss; fix that old car or buy a new one;
2/22/2002 Finding work that reflects your true calling.
1/9/2014 Using a clever and fun parable to identify what excellence is;
how we lose it; and how we can regain it and ensure it
becomes an integral part of our lives; this book offers tools;
action steps; and examples to help readers achieve
8/12/2011 By critiquing 15 infamously bad decisions that became public
debacles; this book examines how these mistakes could have
been avoided and explains how any organization's decision-
making process can be improved to prevent such failures.
9/4/2014 Building upon the latest scientific research on the nature of
human motivation; this book lays out a tested model and
course of action that will help leaders guide their people
toward the kind of motivation that not only increases
6/28/2013 Explaining in plain; simple; and often humorous language
precisely what feelings; thoughts; and behaviors send us to
the pit of misery; this inspiring book offers an action plan of
concrete steps we can take that will actually make us perceive
8/30/2011 Demonstrating how many businesses around the world are
underperforming precisely because their most significant
assets—their employees’ knowledge and talent—are
unwittingly being suppressed or underdeveloped; this book
8/17/2011 Describing exactly what today’s customers expect and how to
give it to them; this groundbreaking book uses real-world
examples to provide powerful ways to bring harmony to a
relationship that was out of whack even before the Internet.
12/10/2009 Combining research; international experience and personal
stories with solid advice; this book offers steps for women to
bring their passion; brains; and background to the power
tables and make life better for themselves; their company and
10/21/2015 Presenting us with a new way to uncover our gifts; passions;
and values and find work that expresses them; this book
offers an enlightening; effective; and entertaining approach to
discovering what you were born to do; no matter your age or
6/23/2004 This book is designed to help organizational leaders and
associates sharpen the people skills most critical to meeting
these challenges. The authors distill the 6 critical strategies for
success in workplace relationships.
12/15/2010 By creating a unified terminology and framework for
implementation; this complex guide to diversity management
aims to become the standard and foundational text for
managers across the globe.
6/10/2013 Presenting an invitation to use all of yoga’s teachings to
cultivate the spark of the divine that dwells within each of us;
this book can help you remain centered; compassionate;
positive; and sane every hour of the day—especially those
2/1/2005 Learn to involve others and make your work easier! This
concise book lays out a simple; straightforward plan of action
for finding the right people and keeping them energized;
enthusiastic; and committed until the work is completed.
8/7/2012 As a leader; the legacy you live is the legacy you leave.
Through an insightful parable; this book shows how to create
a positive; empowering legacy that will endure and inspire.
4/17/2015 Using story as both a metaphor and a process for self-
development; this book offers activities and questions that will
help you better understand your own leadership and how
others perceive it.
7/2/2013 Packed with the very best ways to instantly get more done via
the world’s most popular technology platforms; this practical
guide will help you turn your personal devices into your
personal robots; destroy evil time-wasting aliens; and master
5/21/2014 Explaining that being a successful leader; running a business;
and doing it extraordinarily well isn’t a full-time job; this book
reveals that the essential elements of the CEO role can be
accomplished in several 60-minute sessions every week.
2/3/2015 Using examples and real-world experiences from senior
executives and employees; this book is your go-to guide to
work-life support; providing easy-to-read strategies for building
and implementing your organization’s strategies to harness
6/28/2012 Walking readers through the characteristics of the Cloud that
businesses and individuals will need to be aware of and take
advantage of; this groundbreaking book explains how to
access the full value of the Cloud.
12/18/2013 Presenting a framework for knowing what kind of
conversations trigger the more primitive brain and what
activates higher-level intelligences such as trust; integrity;
empathy; and good judgment; this book explains how to level
7/2/2013 Based on more than a decade of firsthand experience and
over 100;000 customer interviews; this book provides every
size company with a roadmap of fresh ideas and easy to use
tools; while exploring three-dozen companies that embrace
12/10/2015 Drawing on interviews with over 30 top C-level executives in
some of the world’s most powerful companies and
government organizations; including GE; Ford; Tory Burch;
Babolat; McDonalds; Publicis and UK Government Digital
1/15/2016 Whether you are a self-starter ready to make a disruptive pivot
in your business; a high-potential individual charting your
career trajectory; a manager looking to instill innovating
thinking amongst your team; or a leader facing industry
12/3/2013 Drawing on real-life anecdotes from the author’s 20-years of
coaching and consulting; this book teaches you how to identify
the most common reasons for leadership ineffectiveness;
including the cascading consequences they create; and learn
8/26/2015 Based on extensive research; this book reveals the best
practices of the most successful entrepreneurs; those who are
adept at continually innovating and seeing opportunity where
others do not.
5/15/2014 Helping leaders avoid the pitfalls and employ the best
practices; this book shows gamification in action as a powerful
approach to engaging and motivating people to achieving their
goals; while at the same time achieving organizational
9/19/2013 Addressing the entirety of how to run a business; this
breakthrough book showcases a Vision-Strategy-Execution
exercise to help business owners crystallize their primary
business advantage and then focus efforts to maximize
5/15/2012 Presenting a call to arms and a revolution in how we think and
work; this groundbreaking book urges companies to shift the
mindset from business as usual to the company of the future;
and to embrace smaller; positive behavioral changes that
5/21/2014 Using several diverse case studies as illustrative examples;
this inspiring book walks readers through the tools and
techniques they can use to create change in their own
situations.
8/7/2015 Marketing today is out of control. With all the new marketing
techniques accessible to the masses; it’s becoming harder
and harder to stand out from the crowd. This book takes a
contrarian approach by not focusing on social media; digital
1/28/2015 Presenting seven “silent growth killers” that plague midsized
companies which; if not addressed; eventually cripple growth;
this practical book offers clear; tangible; and actionable advice
about dealing with these killers and growing despite them.
2/4/2015 Using real world examples; this invaluable book gives leaders
data-driven steps to take to motivate; collaborate with; and
manage the millennial generation; who now make up almost
50% of the American workforce.
2/9/2015 Offering an effective tool to bring out the inner leader in
everyone; this cutting-edge book shows how leaders can
combine thought and action to take themselves and their
organizations to new levels; inspiring innovation and effective
8/18/2015 Using case studies; checklists; and examples from various
levels of hierarchy in leadership and from a variety of
industries; this book introduces the mindset shifts and
practical skills needed to develop enlightened leaders; whose
5/20/2014 Whether you are working with a consumer product; a
nonprofit; or a B2B company; this practical book explains how
you; your brand; or your company have the power to change
and influence behavior and make an impact.
2/9/2015 Rethinking what search is; how people can use it; and what
we should demand of it; this book explores the idea of access
to help readers understand how we are inventing new ways to
search and access data through devices in more places and
8/14/2015 Following the stories of three diverse characters in a large
modern organization - a top executive; a middle manager; and
an individual contributor; this book provides an important;
step-by-step template for leaders who are interested in
12/31/2012 Filled with clear strategies and real-life stories from visionaries
and change makers; this book is designed to help business
leaders create an adaptable; agile; more profitable business
thereby ensuring success against the competition.
8/10/2015 Complete with easy-to-follow steps and exercises; as well as
inspiring stories of successful women; this book offers a
cogent road map for professional women looking to unlock
their power and achieve success on their own terms.
12/3/2013 Addressing the age-old dilemma of how to be appropriate and
stylish in the workplace; this book discusses the basics of
fashion and executive presence by offering advice; anecdotes;
and style alerts that help readers avoid major fashion faux pas
11/19/2013 Introducing the ambitious CEOs who are building the
continent of Africa; this book presents stories of growth;
technology; and tradition; and brings life to one of the most
important stories of the global economy.
2/2/2016 Providing specific; actionable strategies and tactics for leaders
at all levels of the organization; this book shows business
leaders exactly how to make the radical mindset and strategy
shift necessary to create an agile; entrepreneurial organization
5/14/2014 For those who might find reading about leadership success at
the Fortune 50 level inspiring but too far removed from their
experience; this inspiring book offers up this down-to-earth
story of an everyday employee turned rising star.
7/8/2013 What conversations are you; as a leader; having with your
organization? This lighthearted book helps establish common
ground that leads to an effective discourse for addressing
relevance; growth; productivity; and scale.
12/3/2012 Through interviews with a wide array of successful CIOs; this
timely book offers guidance to CIOs on how to attack; reverse;
or neutralize the paradoxical elements of the CIO role and
level the playing field for IT success.
11/30/2012 Designed as a resource to return to again and again for
continuous improvement; this unique book provides aspiring
leaders with a framework to address all aspects of leadership
that translates to peak performance.
2/4/2015 Helping you manage; innovate and thrive in a new world
where doing good matters as much as doing well; this must-
read guide provides context; inspiration and some basic tools
to help readers reframe how they evolve and grow whatever it
2/5/2015 Providing a mind-bending view of why we will need to
embrace Gen Z as the last; best hope for taking on the world’s
biggest challenges and opportunities; this book shows you
how you can prepare yourself and your business for the
4/17/2012 Full of lively anecdotes of hard-won advertising campaigns -
from Mastercard's iconic "Priceless" campaign to Rudy
Giuliani's mayoral campaign; this entertaining book describes
in practical terms an entirely new way to compel people to
8/9/2013 Providing framework to tap the bottom line impact that results
from an inclusive culture; this book presents straightforward
advice on how to achieve the kind of meritocracy that will
result in a tangible dividend and move companies ahead of
11/19/2013 Your life is serious business; but who says you can’t find joy
along the way? Delivered with compassion and humor; this
guide provides a structured; step-by-step program will get you
organized and on your way to a fulfilling life.
11/7/2012 Introducing readers to an engaging tale of leadership
challenges; this book examines the external obstacles of
modern business life; and helps us understand the inner path
to self-awareness and better leadership.
7/2/2013 Revealing the art and science of lasting transformation; this
book extracts the deep knowledge that resides with front-line
employees; breaks down their resistance to change; and
converts them into passionate advocates who are fully
2/4/2015 With a description and explanation of the five new imperatives
of leadership; this thorough book structures a new approach
to leadership and provides tools for leaders to understand
themselves in this new era of connectedness and community.
8/5/2015 Through compelling case studies; this book charts a viable
way to master the Machiavellian principles of power;
manipulation; love; and war and demonstrates how CIOs and
IT leaders can adjust their leadership styles in extreme
1/25/2016 Using this book to reveal her unique strategies that drive
success; innovative LGBT leader Nancy Schlichting; CEO of
Henry Ford Health System describes a leadership paradigm
that will motivate; inspire; and drive new thinking in today's
4/23/2011 Examining the world's inability to think about "an after"
globalization; this book challenges the false promises that
sustain this time limit and speaks to those students who
understand the world very differently than the way it is
12/20/2013 Written for student food scientists and experienced
professionals alike; this concise resource outlines major U.S.
food laws; factors that led to their passage; and explains the
role of key agencies like the FDA and FSIS in regulation and
9/8/2009 Containing an up-to-date overview of the key developments in
technology and innovation management; this timely handbook
explores how organizations can achieve more sustainable
growth by better management of technologies & innovation
1/24/2012 Drawing from a variety of disciplines and written in a highly
accessible style; this book guides readers in a focused
progression; providing the key points they need to
successfully navigate the benefits and implications of
7/26/2010 Presenting a framework for understanding the complexities of
managing the global workforce; this book discusses the
challenges and issues you must address and the decisions
you must make when managing human talent on a worldwide
9/30/2011 Providing a theory of the web in the context of the history of
emerging technologies; from GeoCities to GPS; Wi-Fi; Wiki
Me; and Google Android; this book offers an introduction to
the new theory of Net Locality and the profound effect on
8/19/2015 Authored by award-winning entrepreneur and strategic career
planning expert Alaina G. Levine; this book emphasizes
practical advice on how and why to network; and will show
you how to formulate and execute a strategic networking plan
6/22/2011 Focused on specific organizational challenges to allow
readers to quickly find ideas relevant to their unique situation;
this book
provides leaders and change agents with a powerful new
7/18/2013 Authored
approach by two renowned
to achieving business ethicists;
organizational this book
excellence.
combines theory with fascinating biographical detail on
exemplary leaders such as Abraham Lincoln; Winston
Churchill; and Oprah Winfrey to show how an individual's
4/28/2011 Drawing on more than a decade of inter-disciplinary research;
this book provides a comprehensive overview of the available
theories; concepts; data and research on new work
organizations and the concept of "work without boundaries."
10/13/2011 Integrating major empirical; theoretical and conceptual
approaches to implementing communication in organizational
settings; this book explores how the practices and processes
of communication work in real-world cases of change
6/19/2015 Cutting across the fields of psychology; management;
education; counseling; social work; and sociology; this guide
reveals an innovative; multi-disciplinary approach to the
practice and theory of mentoring.
11/6/2013 A vital resource for researchers; analysts and policy-advisors
interested in trade policy and other open economy issues; this
book analyzes global trade policy in areas such as Australia
and Sri Lanka; and includes special sections on both China
7/28/2015 Containing advice on how facilities can be better managed
from a number of perspectives; this comprehensive resource
consolidates current best practice; defines and develops
emergent areas and offers a pathway for the future
4/19/2003 In just a few hours; The Blankenhorn Effect will turn you from
a technology novice into a knowing member of the digerati;
able to understand how Moore's Law is changing your work;
your industry; and your children's future.
6/18/2013 Offering a fascinating insight into the China Development
Bank (CDB); this book outlines how the bank is at the center
of China's domestic economic growth and how it is helping to
expand China's influence in strategically important overseas
12/16/2003 This is an invaluable guidebook for companies trying to
capitalize on the opportunities in both developed and
emerging cross-border markets; and provides what’s needed
to avoid devastating mistakes and to master the steps that
11/27/2003 This is a valuable road map to the land of buzz; and guide for
snaring publicity. The authors provide examples of good and
bad PR; and how to elicit media attention for yourself without
the help of a PR firm and without a large budget.
2/28/2006 Written in straightforward language accessible to journalists
and editors; this book is presented in an easy-to-use format
for rapid analysis of media law as it applies to globally
accessible publications; Internet sites; broadcasting; and wire
11/1/2005 For nearly two decades; Caroline Baum has produced incisive
commentary on key economic issues and policies. This text is
a compilation of her columns on the macroeconomy; bond
market; interest rates; and the policies that affect them.
1/30/2009 Drawing on examples of great and not-so-great lines from
marketing; politics; and popular culture; this book provides an
irreverent; intelligent; and insightful primer to conjuring
phrases that will make a product irresistible and memorable.
12/15/2003 This timely and important book explores the reasons why our
system of corporate checks and balances has failed and how
investor trust can be regained.
1/17/2007 Written for private company CEOs; CFOs; and the investment
bankers; lawyers; and accountants who advise them; this
book explains how reverse mergers work; from both a
business and a legal perspective.
6/25/2015 When 52-year-old Mary Barra was named CEO of General
Motors in 2013; only people outside of the company were
surprised. This book tells the story of how she drove herself to
the pinnacle of a company that steers the nation's wealth.
1/11/2012 Providing a fresh perspective riddled with pearls of wisdom
and wit; this book reveals how to resonate with a target
audience; and gives marketers the edge in today's fast-paced;
oversaturated marketplace.
10/11/2005 Featuring insights and concepts not taught in college;
graduate school; or even on the job; this book is full of real-
world ideas on all facets of marketing; branding and
advertising to make you and your company more successful;
6/3/2004 The authors of this text explain what innovators are doing to
get ahead and stay ahead in today's tough business
environment and how top companies are meeting challenges
and turning them into growth opportunities.
11/24/2003 This book is important reading for companies of every size
that are trying to satisfy and sell to today's consumer. The
author shows by lesson and example why the current CRM
isn't working; what needs to change; and how to put the CMR
8/22/2012 Have you ever been to a dinner party where someone drones
on and on about every subject to show off his or her in-depth
knowledge? In this concise book; you get you straight talk
about how to be the conversationalist that engages rather
8/28/2012 Featuring a series of quick tips; this credible guide is a classic
business communication resource to get your message
across clearly; tactfully; and confidently in common
management situations.
5/21/2012 Need to sell a new marketing idea to your boss? Handle a
sticky problem with a colleague? Calm an irate customer?
This book presents 1;254 tips to improve your communication
and interpersonal skills; so you'll never be at a loss for words.
8/28/2012 Giving you the exact phrases and communication tools to turn
the tables and recover from the “one down” situation; this
practical book will help you know exactly what to say during
awkward and often hurtful moments.
9/6/2012 By taking the guesswork out of how to deliver constructive
feedback and any bad news to employees; customers; teams;
and co-workers; this credible guide offers a series of quick tips
for communicating clearly; tactfully; and confidently in
10/10/2011 Detailing how body language; manners; and even your
surroundings enhance credibility and build rapport; this book
teaches you how to think strategically; organize ideas
coherently; and convey to others genuine interest; integrity;
10/3/2012 Helping you become confident when communicating about
money; this book will show you how to deal with delicate
matters such as lending; borrowing; and collecting where tone
becomes very important in reaffirming commitments and in
9/6/2012 Offering a roadmap into the difficult buyer’s mind so you can
navigate your way to a more successful sales outcome; this
book presents tips and tactics to deal with the staller; the
whiner; the know-it-all; the tyrant; the incompetent; and a
9/6/2012 Have you ever had that moment of terror when you
accidentally said or did something that deeply offended other
people? This communications resource shows how you can
learn to avoid the common pitfalls of communicating with the
9/6/2012 Even though technology changes rapidly; the rules of
business and social etiquette do not. This book offers tips to
make your emails more efficient; effective; and enjoyable—
both to create and to read.
10/1/2007 Offering word-for-word scripts for over 65 different business
situations; from anniversaries and dedications to motivation
and quality control; this instant source will help you add spice;
impact; humor; and clarity to your next speech or
10/5/2012 Offering specific steps to help you structure your sales
conversation to keep it moving toward your sales goal; this
book provides easy-to-apply strategies to engage buyers; gain
commitments from customers; and stay motivated during a
7/11/2008 From prospecting and presenting to consultative
conversations and closing; this easy-to-skim reference offers
broad coverage of each facet of sales and provides tips and
best practices without getting bogged down in sales theory
10/7/2013 Superstar salespeople generate their own leads in addition to
what the organization may send their way. This book offers
tips for creating a selling system that spits out leads so that
you can close the sale and exceed your income goals.
4/10/2007 Using an entertaining; informal style; this book presents an
innovative self-help approach that lets professionals at all
levels improve their mastery of English grammar and usage at
their own pace.
9/6/2012 Have you ever tried to apologize to someone and realized that
your apology made things worse? If you still can't find the right
words to improve the situation quickly; this book contains
sample apology letters and notes to help you turn things
9/10/2012 From time to time; friends; relatives; and business associates
may need you to write character references or letters of
recommendation for them. Writing that letter or email puts
them in the limelight; so use the guidelines in this book to help
9/18/2012 Are you saddened but unsure about how best to express your
deep feelings in the face of sorrow or tragedy? This concise
guide will help you show your concern in a heartfelt; yet
appropriate letter or note.
9/19/2012 Don't miss the opportunity to cement relationships by
forgetting to say thank you. Use this guide to make your thank
you letter or note one that the recipient files away for years as
a memento of your relationship and the occasion.
11/6/2012 You have attended scores of them - probably even a few this
week. They’re called meetings and they’re an integral part of
business life. Let this concise guide show you how to conduct
successful meetings where business is accomplished instead
10/2/2013 Offering a series of quick tips to improve your communication
and interpersonal skills; this thorough book is a handy
business communication resource to help you listen
effectively; communicate tactfully; and sell confidently in a
10/3/2012 Listening effectively keeps you informed; up to date; and out
of trouble. This concise guide will help you hone your listening
skills so you can increase your impact when you do speak;
and have a negotiating edge; power; and influence.
11/7/2012 Negotiations play a major part in our everyday work
experience. This book will help you evaluate your position;
situation and offerings; use appropriate questioning
techniques; structure negotiation strategies and discussions
10/1/2012 The rules for sales communications are changing rapidly with
the adoption of new technology to communicate quickly and
globally. Offering a series of quick tips; this credible guide will
help you communicate clearly; tactfully; and confidently in
9/17/2013 From saving face when a story or punchline flops; getting
back on track when your memory fails; and surviving
equipment failure; this concise guide offers proven tips to help
you give the most effective presentations in even the most
10/2/2012 Providing 38 tips to help you focus on the finer points of sales
presentations and management presentations; this concise
book will help you stand out from the crowd of competitors
clamoring for the same business.
10/5/2012 Whether it’s answering an offhanded query; “How’s the project
going?” or selling your ideas for conducting a new employee
survey; this brief guide will help you improve both the
substance and style of your next presentation.
9/21/2012 Whether you’re standing before a group of 2000 customers; or
you're on the elevator with your boss; this concise book will
teach you how to become confident in all areas of speaking to
individuals or groups.
9/10/2012 Featuring more than 140 quotations and quips on
communication; productivity; and related topics; this book can
help you spice up your speeches with just the right quotation
from an expert in the field.
10/15/2013 Demonstrating how to write a resignation letter that leaves
relationships intact; this book will help you identify the
essential details to include in every resignation letter; and
learn what you should never say in a resignation letter.
9/10/2012 Helping you cut a quicker path to success in the executive
suite; this concise book is filled with timeless tips that will
teach you what it takes to be in the know; walk the talk; and
play with the big dogs.
9/26/2007 Written for sweaty-palmed beginners and seasoned execs
alike; this systematic guide delivers powerful; battle-tested
strategies and tips guaranteed to transform even the most
fainthearted presenter into a masterful communicator.
9/11/2012 Unlike the spoken word that quickly fades from memory; the
written word has staying power—power that can deliver your
message while building lasting relationships. This guide
provides you with an effective; fast way to generate powerful
9/14/2012 No matter how excellent your presentation skills are; be
prepared to be peppered with questions. Full of practical tips;
this guide will help you facilitate question-and-answer periods
with clarity; credibility; and a connection that builds rapport.
9/11/2012 By showing you how to resolve conflict in the office quickly
between employees and teams; this book provides a series of
quick tips that will help you take the guesswork out of how to
mediate workplace disputes.
9/12/2012 Excellent nonverbal skills are a key factor in success; and this
resource will take the guesswork out of how to communicate
with credibility. Use this practical guide to help you shine in
any situation.
10/3/2012 Don’t let bad grammar keep you from getting ahead in your
career! This book presents the most troublesome words for
the most people in the most common situations.
4/5/2007 Containing more than 300 model letters; this valuable and
practical book furnishes you with an efficient; fast way to
generate those powerful written messages on all the routine
and sensitive issues you face each day.
9/12/2012 Taking the pain out of the writing process; this concise guide
will show you how to write clear; concise; compelling
documents (email; sales letters; proposals; reports) quickly
and get the action you want.
12/9/2004 This user-friendly book explains how you and others learn;
and shows you how your preferred learning style impacts the
ways you teach; train; and give information to others.
12/6/2004 If you teach; train or give information to people; this book is for
you! It provides you with many tips and activities for getting
learners of all ages actively involved in their own learning.
12/8/2004 If you want to make your lectures learner-centered;
interactive; and unforgettable; this book is for you. Find out
how to involve listeners; encourage them to learn; and use
strategies so they hear; learn; remember and use what you
12/7/2004 This memorable learning tool shows you dozens of easy and
effective ways to use ordinary objects and simple training
activities so that your trainees learn better and remember
more.
6/12/2015 This audio edition shows how successful leaders and teams
are putting failure to work every day to re-engage employees;
spark innovation; and accelerate growth. Read by the author.
7/23/2014 Introducing a new approach for increasing the likelihood of
successfully leading change; this book follows the challenges
two professionals face in navigating complex organizational
and stakeholder landscapes in which they often have few
5/17/2010 Outlining ideas for reshaping the role of public agencies; the
workforce; business organizations; and technology; this book
provides a thought-provoking analysis of healthy economic
development practices for both public and private sectors.
1/21/2016 Including plenty of simple and useful tools throughout; this
practical guide to sales management is an experienced
practitioner's view of the strategy and operations of trade
sales organizations and is relevant both for students and
9/14/2015 Describing unique Chinese corporate governance features
and examining the main factors that have shaped the Chinese
corporate governance system; this book reviews and analyzes
the Chinese economic reforms since 1980s with particular
9/18/2013 Explaining key economic principles and defining important
terms used in macroeconomic discussion; this book takes a
common sense approach to the topic and uses a single
unifying tool--aggregate demand and aggregate supply
8/28/2013 Supported by easy to understand examples; this concise;
readable book examines the efficient operation of competitive
markets and what may cause those markets to fail; benefits
from trade; profit maximization; consequences of choice; and
8/11/2014 Taking a broad look at the ways the concept of sustainability
is being applied in the business context; this book provides
readers with an introduction to knowledge and skills they need
to help organizations understand and act upon the principles
7/28/2014 Providing the necessary understanding of the problems and
promises of public relations research; measurement; and
evaluation; this book supplies the practitioner with the
methods for finding grounded evidence of the success or
8/12/2014 Focusing on history; operations; major companies; outside
market forces; regulation and the current challenges the oil
and gas industry faces; this book demonstrates how the
leaders of this industry - former champions of progress - are
8/19/2014 Providing a foundation for understanding the diverse and
changing nature of the toy industry; this concise and in-depth
guide will help readers develop a context for appreciating it
relevant to other; more predictable and definable industries.
5/12/2015 Intended to acquaint managers with the tools to handle their
ethical encounters on a global operational platform; this book
presents examples that are meant to stimulate rather than
dictate the development of an ethical consideration in the
1/25/2011 Backed up by case studies from real life business situations;
this book gives executives an understanding of what bad
management can entail and the damage that it can produce.
7/25/2014 Discussing actionable methodologies needed to generate
creative ideas; this book illustrates how operational excellence
can be achieved by emphasizing the importance of
standardizing work processes; and demonstrates how quality
12/30/2014 There is intense competition among emerging markets to
capture their share of the global economy. This book
addresses questions that are germane to accomplishing this
goal.
2/19/2016 With an aim to provide a sense of common purpose and
collaboration between the project delivery and the
organization; this book offers project management office
(PMO) executives practical information to promote enterprise
3/7/2016 Providing insights and questions to help a business owner
think through the opportunities and complications of leading
an organization into the unknown future; this book argues that
no matter what you do; no matter what your business is
2/10/2011 This book explains the complex inter-relationships between
the International Accounting Standards Board (the creator of
IFRS); the FASB and the Canadian Accounting Standards
Board (AcSB); their work programme and their plans for the
9/17/2013 Offering an overview of supply chain management while
providing a framework for subsequent; more detailed study in
various aspects of supply management; this book reviews the
evolution of SCM concepts and discusses trends in global
4/2/2013 Based on the field of epistemology--the study of how
knowledge is created; this book guides readers on how to
think more clearly and correctly when making difficult
marketing decisions; thereby increasing organizational
4/4/2013 Providing a background to understanding India and
highlighting the economic; legal and cultural variances that
exist; this book outlines India's opportunities and challenges in
progressive stages and allows for a meaningful analysis of the
7/8/2014 Designed to re-focus the attention of tomorrow's managers on
the essential building blocks for successful brand
development; this practical; and single-mindedly clear book
emphasizes the core principles that will enable people to view
7/15/2014 Providing one of the first comprehensive investigations into
the relation between religion and behavioral economics; this
informative guide offers a clear understanding of religious
groups and how religion influences consumer decision
8/3/2012 Providing a comprehensive; holistic and practical framework
for readers who are interested or involved in developing a
marketing plan; this straightforward book covers the themes of
planning; implementing and controlling marketing activities.
8/30/2011 Building on the author's previous consulting experience and
anecdotal evidence; this book demonstrates that while
organizational change capacity is not easy; it is essential for
effective leadership and organizational survival in the 21st
5/20/2015 A basic understanding of multiple regression is helpful in
carrying out good business practices--specifically in the areas
of demand management and data analysis. This book on
correlation and regression analysis will have a non-
7/17/2015 How do executives make decisions? Based on what? Are their
decisions conscious or unconscious? Can they explain each
decision they make? This book attempts to address these
questions based on the author's 30 years of experience as a
12/16/2013 Providing the foundations of Business Engineering; this book
reviews several disciplines integrated within its methodology;
and presents plentiful evidence of its power by giving detailed
real application cases; including very impressive results in
4/9/2013 Distilling practical advice and guidance; this book offers
essential insights not only to business leaders but also to
management educators and administrators who understand
the urgency and importance of developing further responsible
8/26/2011 Demonstrating how to apply data warehousing and data
analytics to support business decision making; this book
outlines an overview of a methodology that takes into account
the complexity of developing applications in an integrated
3/2/2016 Covering the subject of economic damages and their role in
lawsuits against businesses; this book introduces students to
relevant economic fundamentals and how to apply those
fundamentals to a range of lawsuits.
6/12/2013 Explaining what a business model is; what you have to do to
get one; and what to do about the one you already have; this
book will help you learn to think strategically about how to use
your business model if you want to gain an advantage over
4/10/2013 Taking readers deeper into the intricacies of what constitutes
a business model and how current strategy derives from it;
this book provides an understanding of the real drivers of
successful outcomes; and will help readers see the value-
8/25/2014 Focusing on how organizations can manage change in order
to transform and develop in a sustainable manner; this book
features several organizational examples to illustrate how
high-performance organizations grow their business; attain a
8/27/2014 Approaching communication in diverse environments as an
exercise in understanding communication across physical;
and psycho-social boundaries; this book goes beyond a mere
laundry list approach to one that enumerates the underlying
4/10/2013 Including chapter cases that provide rich practice coverage
and connect concepts and solutions for day-to-day business
realities; this book offers an exhaustive toolbox of the most
effective instruments for communicating social and
8/28/2012 Providing the communication principles that are so critical for
today's managerial leader; this book builds a solid foundation
while it guides readers in strategies to enhance their written;
oral; and interpersonal communication skills.
1/27/2015 Recognizing that there is intense competition among
emerging markets to capture their share of the global
economy; this book is devoted to a comparison of advanced
economies and emerging ones; the advantages and
6/10/2015 Containing specific guidance to establish a sustainable model;
with research results on universal competencies contained in
most contemporary models; this book will equip readers to
understand; build; and implement competency models as a
7/15/2014 By leveraging the latest research; practitioners’ interviews;
and companies’ best practices along with practical tools and
guidelines; this book helps organizations achieve their market-
orientation strategy and maintain a sustainable competitive
8/2/2011 Exploring how the retail industry has changed as womens'
lives have changed; this book provides fascinating insights
into shopping habits and motivations; and what businesses
need to do to attract women and maintain them as customers.
4/9/2013 By analyzing cosmopolitan consumers in considerable depth;
this authoritative book shows how to re-formulate traditional
marketing principles that no longer work in the shifting global
environment.
9/1/2015 An excellent reference for students; executives; marketers;
researchers; and trainers; this book emphasizes the value of
emotions and explores mental; behavioral; and emotional
dimensions that affect consumers of all age groups; societies;
8/21/2012 Designed to facilitate meaningful and open interaction
between employees and their supervisors; this book presents
an alternative approach to the performance appraisal process
that focuses on communication rather than evaluation.
3/12/2013 Incorporating examples drawn from relevant legal decisions;
research findings and common experience; this book provides
an overview of the fundamental principles and processes of
both Chapter 11 reorganizations and Chapter 7 liquidations.
7/15/2015 Communication actions on Facebook fan pages are an
important tool on the road to reputation. Considering that
reputation is essentially the long-term image of a brand; this
book suggests strategies for improving this image in the short
4/13/2015 Designed to be a provocative piece; but one that solidifies the
intellectual framework around an emerging concept--strategic
CSR; this book details the core; defining principles of strategic
CSR that differentiate it as a concept from the rest of the
5/15/2015 Providing readers with checklists and diagnostics as the basis
for evaluating their own companies and identifying directions
for improvement; this book demonstrates how corporate sales
and marketing teams should operate collaboratively in a 21st
8/24/2012 Offering an examination of what culture is; how can we
describe it; and its importance in international business; this
book introduces cross cultural management through major
theories that have been developed in the fields of business
1/26/2011 Serving as a tool to further develop your proficiency; this book
outlines important ideas of cultural intelligence and the steps
that must be considered and then practiced to become a
culturally intelligent leader.
7/11/2013 Discussing customer orientation as a marketing strategy; this
book covers the vast literature on the subject and tries to
combine the major studies in this specific field of marketing
and strategy to offer a comprehensive strategic tool for
7/16/2014 If you want to create a superior customer experience and a
customer-centric culture; this book will show you how to build
proactive customer communication; improve relationships;
drive positive brand perception; optimize channel selection
10/14/2015 Featuring contemporary business cases across different
sectors highlighting commonalties and differences in how
various businesses approach working with Chinese markets
and consumers; this book presents recent developments
6/21/2013 Organizing and presenting otherwise formal decision-making
tools in an intuitively understandable fashion; this book
introduces you to tools that can help you make better personal
decisions; and will help teams and work groups align quickly
8/5/2011 Using numerous case studies from small firms to global
conglomerates; this book introduces breakthrough thinking
around the financial consequences of marketing actions and
propose decision equity as the ultimate metric to connect
10/9/2012 For graduate and MBA students and mid-to upper level
government and corporate managers; this book examines the
complexity of the types of organizations that comprise a
modern supply chain; the problems that arise; and the
1/20/2015 By analyzing the pros and cons of the various strategies for
business transformation; this book examines the critical
success factors to developing high performance teams
through the implementation of robust methods of selection;
5/3/2013 Examining the changing nature of service processes; this
book explains how firms can gain a competitive advantage by
designing service processes to make the most of the
extraordinary opportunities for value co-creation available.
11/7/2013 Describing supply chain evaluation techniques; processes;
and program initiatives developed and used by a project team;
this book deals with the design of a supply chain supporting a
Research and Development (R&D) product that will be taken
8/28/2012 Describing how a family company with only three employees
grew to be represented in 30 countries via 300 colleagues;
this practice-based book attempts to share the joy; the
success; and the sheer humanity of the network alternative.
9/6/2012 Presenting a number of powerful concepts and tools to
facilitate new product and service development; this book
examines the struggle between using extravagant engineering
and frugal engineering.
4/16/2015 Emphasizing the principal factors that should be considered in
planning and budgeting; this book explains what management
and operations personnel must know to better understand
effective planning; and what can be done to enhance the
7/22/2014 Featuring real market examples to demonstrate the
development of effective marketing strategies; this unique
book shows how to use your organization's mission and vision
statements to guide the development of marketing goals;
7/22/2014 Presenting an integrated; business-oriented treatment of
sustainable supply chain management; this book explores
why it is no longer enough for a firm to focus on sustainability
within the four walls of the firm.
5/4/2015 Demonstrating how to incorporate digital strategy into firm
strategy; focusing on the Resource-Based view; the Value
Chain and basic positioning; this book explains how basic
strategy should flow through to the basic four digital marketing
4/9/2013 Including results from research interviews conducted with
business executives from 40 organizations; this important
book takes you through the various elements associated with
doing business in China; including opportunities that are
4/15/2015 Devoted to presenting the practical aspects and challenges of
doing business in global emerging markets; this book
recognizes that there is intense competition among emerging
markets to capture their share of the global economy and
1/27/2011 To succeed in any of the ten ASEAN nations; you need to be
familiar with their unique business environments. This book
provides a framework to understand each country; from
political and business systems; to dealing with corruption and
2/28/2011 What makes management accounting services successful?
This book assists managers who want to learn how they best
profit from a close collaboration with management
accountants; and controllers who strive to improve the quality
7/25/2014 Using data from a four-year study; this book provides a
process for rigorous decision making; eliminating the paralysis
and optimizing decision making for marketing performance;
and will help current and future business leaders navigate
12/16/2013 While demystifying economic theory; this book reviews
various cost accounting methods and demonstrates how they
may distort production and pricing decisions in light of the
differences between accounting costs and economic theory.
11/15/2013 Introducing readers to the Giving Voice to Values (GVV)
curriculum and pedagogy; this useful guide offers examples;
strategies; and assistance in applying the GVV approach in
any business discipline; across any organization.
2/14/2011 As we move deeper into the 21st century; sales force
technology usage has changed the methods of selling. This
book outlines the important steps that must be considered and
adhered to during a sales technology implementation.
2/19/2016 Examining how organizations can optimize their use of email
marketing; this book is intended for anyone interested in
learning more about email and digital marketing; whether a
student or professor in business programs or practicing
4/2/2015 There is intense competition among emerging markets to
capture their share of the global economy. This volume is
devoted to a comparison defining and distinguishing frontier
markets from emerging markets and identifying the former as
1/26/2011 The context of international business has evolved over the
years; and has always reflected the climate of the time. In a
compilation of articles; this unique book addresses three
major changes that have taken place in the last decade.
5/19/2015 Drawing on emerging research and complemented with
perspectives gleaned from students at a top-tier business
school and from a diverse group of corporate executives; this
book discusses how to best prepare today's emerging leaders
7/28/2014 For any manager who is looking to make his/her company
more competitive in the new economy; this book sets out a
new framework for understanding the dynamics of the
marketplace and the need to respond strategically through
9/2/2015 In the context of the worldwide concern with the sustainability;
this book provides a guide to the new world of environmental
regulation for managers within business and students with a
particular interest in understanding how environmental
3/15/2013 In the modern era of globalization; managers venturing forth to
engage alien societies must be armed with cross cultural skill
sets. This book offers a concise; simple and practical
approach to cross cultural management that cuts through the
7/25/2014 Using case studies to highlight the classic ethical traps and
cultural slippery slopes to avoid; this book
explores how to approach the ethical decisions; dilemmas;
and value-based conflicts that emerge for leaders in sports
4/9/2013 Geared towardinthose
organizations orderinterested in providing
to make good choices;excellent
drive a sound
customer service in all aspects of your
culture; and reduce the risk of going awry.operations by doing the
right thing despite the counter pressure within your
organization; this practical book is a how-to manual for
3/18/2013 Taking an exclusive user's decision making perspective; this
thorough book emphasizes how management's choice of
accounting methods and their required estimates in reporting
transactions and events impact financial statements; both
4/15/2015 Intended for a broad audience including both students and
practitioners of Leadership; this book takes a look at both
current leadership and followership theories and describes
how to apply them in an organizational setting.
6/30/2014 Exploding the myth that creative people are born rather than
developed through practice and hard work; this book helps
individuals and their organizations learn to maximize creative
potential.
6/11/2013 Avoiding overly complicated formal definitions and
terminology; this primer will examine games played against
ones' competitors; against ones' employees; against oneself;
bargaining situations; and how to get the most out of
7/23/2015 Going beyond descriptions of culture-bound business
practices or prescriptions for valuing diversity; this practical
guide presents techniques for managers to reduce diversity
miscues; strategies to respond to uncomfortable
7/2/2014 Intended to familiarize a broad range of students; professors;
business executives and other interested parties with the
cutting-edge trends and practices of today’s managerial
activities; this book highlights the tools used by the global
10/27/2014 Taking readers through all steps of a global merger or
acquisition; including targeting companies; closing optimal
deals; enterprise valuation and due diligence; this book
explains how to maximize shareholder value through
1/31/2011 By explaining the 3-Circle Model framework to analyze a
current market situation and look ahead to the future; this
book seeks to study and uncover ways to provide value for
customers that competitors have simply not understood; and
1/14/2015 Whether you are a healthcare policy maker; hospital
administrator; pharmaceutical company manager; or other
healthcare professional; this book provides you with practical
guidance for leveraging supply chain principles to better
8/7/2014 Based on the authors' extensive industry experience; this
book is a concise; insightful; and actionable series of chapters
that communicate strategic and timeless fundamentals to help
organizations; companies; and brands develop and manage
2/2/2016 Presenting the Five Forces Model which identifies the
characteristics that can help insulate a firm from competitive
forces; this book will help the firm who seeks to put together a
business plan; or the firm who is considering opportunities for
8/30/2012 Discussing individual and collective transformation in the
workplace; this book describes how Radical improvement can
be implemented; sustained; and repeated if it is pursued
through a holistic; systematic; yet practical framework.
8/20/2012 Presenting a toolkit to enable readers to successfully improve
business processes in their workplace; this concise; non-
technical book illustrates the application of Lean in different
contexts including manufacturing; healthcare; food service;
6/17/2015 Besides describing the concepts of Lean; this non-technical
and engaging text provides plentiful examples and brief case
studies that illustrate the application of Lean in different
contexts including manufacturing; healthcare; food service;
4/21/2015 Focused on being as managerially relevant as possible; this
book discusses the often problematic relationship between
marketing and sales in B2C and B2B firms in terms of the
inherent (and the ones that crop up from time to time)
10/22/2015 Exploring the issues and actors involved in making innovation
the emphasis in China; this book uses a simple systems
model of innovation and various perceptual lenses aimed at
the historical; economic; political; legal; educational and
4/1/2013 Summarizing various pricing strategies; including price
discrimination; two-part tariffs; bundling; peak-load pricing;
and dynamic pricing; this book explains the necessary
ingredients that cause them to succeed or fail.
2/23/2016 Summarizing various pricing strategies; this book covers
topics including price discrimination; two-part tariffs; bundling;
peak-load pricing; and dynamic pricing and explains the
necessary ingredients that cause them to succeed or fail.
8/18/2014 Focused on basic concepts rather than specific technical
aspects; this book helps business practitioners integrate their
management of manufacturing or service processes with
information processes.
4/10/2013 Introducing readers to the underlying logic of Intellectual
Property rights; this book explains how one can acquire them;
why they exist; the benefits derived from their ownership; and
how they can be protected from the unscrupulous.
1/16/2014 Teaching readers about the essential responsibility to a global
environment; this book explains how people who respect one
another in the workplace are focused on the work at hand;
motivated to successful completion; fulfilled by the work they
11/14/2013 Explaining economics in everyday language; using little or no
math; this brief; easy-to-read book gives businesspeople
better tools to interpret current events as well as long-term
economic and political developments.
4/27/2015 Introducing various theories and examples describing forms of
internationalization processes; this book examines the
complexity of international operations including the
opportunities as well as pitfalls companies face when
7/17/2014 Whether your course is oriented to international markets;
international investments; or international corporate finance;
this book is a resource that will help you quickly understand
and navigate the foreign exchange market.
10/22/2015 Supported by practical examples; this cutting-edge book
provides an overview of energy and business administration
as an evolving field; outlining the theoretical framework.
7/7/2015 Including best practices and straightforward guidelines; this
book can serve as an instruction manual and toolbox for
organizations working to achieve success through their key
account strategies to meet the demand of their key customers.
4/17/2013 Addressing the limitations of conventional approaches to
decision making and Experiential Learning; this book outlines
how; through two misconceived and underexploited processes
of knowledge management (KM); employers can learn to work
1/14/2016 Distilling successful approaches from hundreds of publications
and experience from launching over 50 new products; this
book presents a checklist for Marketing leaders; CEOs; and
Board Members that will force consideration and completion of
5/11/2015 Ideally suited for technical professionals and leaders in
technical organizations looking to develop critical leadership
skills distinct from technical expertise; this book describes a
road map for leadership development; a series of four stages
9/29/2014 Demonstrating the importance of communication strategies in
moving a corporation through the numerous challenges faced
by leaders and others in the C-suite; this book presents
lessons of both past and current corporate leadership
2/24/2016 Lean is a comprehensive; integral system consisting of four
interdependent elements: leadership; culture; team; and
practices and tools. This book examines these elements
following a systematic; hierarchical orientation and explains
8/7/2012 Presenting a model framework to develop lean leaders with
practical; actionable guidelines; this book examines a
comprehensive timeline of significant lean contributions and
their contributors; and extends lean by looking at the future
11/19/2014 Explaining how a combination of traditional and high tech
marketing techniques can be applied to build a customer base
and deliver profits; this book provides complex and creative
strategies as well as effective; proven methods and
6/26/2014 Going beyond diversity; and providing management with
definitive answers on how Latinos accept and react to
innovation imperatives; this book provides tools and methods
to help manage the workforce to achieve innovative results.
8/26/2014 Covering lean methods and tools applications in various sales
environments in a story book format; this book will help sales
team leaders understand how these methods and tools can be
applied in their organizations to drive sales; identify and
10/23/2015 Applying the principles of Lean to analyze and assess
communication break-downs and problems across the supply
chain; this book draws upon those same principles to
demonstrate how to then develop a set of best practices and
4/3/2013 Using a cruise ship as an example; this book demonstrates
how key components of both Six Sigma and Lean serve to
enhance the kind of value propositions that customers
recognize and that allow an organization to be successful.
4/10/2013 Featuring cases and lessons from leading world organizations
that invested in knowledge management; this book offers
strategies and guidance for delivering heightened value to
stakeholders while eliminating the learning 'disabilities' that
1/25/2011 Discussing why terminating employees correctly is important;
and providing a framework for doing so; this book explains
how to avoid costly mistakes and how to use properly
executed terminations to your advantage.
10/27/2015 For executives and managers who oversee the projects within
their organization; this insightful reference will help the reader
gain an understanding of how to leverage business analysis
and business analyst professionals for better project results.
2/25/2016 Most people still see cultural differences as a barrier to
success. This book demonstrates how one can leverage from
the cultural diversity and create better; more competitive
companies; better leaders; and hopefully a safer and more
10/26/2015 Understanding the Iranian business environment requires a
holistic approach as in Iran society; culture; religion; economy;
politics; and family are intimately intertwined. For that reason;
this book adopts a broad scope and relies on a wide range of
7/20/2015 Whether preparing to enter the workforce for the first time or in
early; middle; or later career stages; this book is designed to
help you avoid the many traps and pitfalls encountered along
the career path as well as to help facilitate increased personal
8/11/2014 Presenting an informative read for managers who want to
know how to better function in Islamic business environments
from a management perspective; this book will fill the present
gap in academic texts by fully addressing Islamic
10/10/2014 Combining ideas from industry experts; popular culture; news
events; and academic articles and books written by leading
scholars; this book expounds on theories of communication
and relates them to the theories of management-such as crisis
4/16/2013 Suggesting answers to fundamental problems all managers
must face; with an appreciation of basic issues; this book
focuses on fundamental; pragmatic communication issues
such as amount; frequency; delivery system; sequencing;
1/20/2016 Following the notion that the past offers insights into the
future; this ultimate reference guide on managerial forensics
examines the maladies in contemporary business and offers
strategies for corporate resurrection.
2/4/2016 Integrating quality concepts; statistical methods; and
Statistical Process Control (SPC); this important book
discusses the concepts and dimensions of quality; costs of
poor quality; the importance of quality in this highly
8/18/2012 Every business is exposed to financial risk stemming from
commodity price volatility. This book provides an approach
that organizations can implement to manage commodity price
volatility and reduce their exposure to financial risk.
4/16/2013 Synthesizing volumes of academic research on employee
turnover into one practical guide; this book is filled with
retention strategies and research-based facts and keys to
diagnose and manage employee turnover.
9/13/2013 Defining new practices for managing global mobility; this book
reveals why expatriates seek and accept international
assignments; how they are impacted by new forms of
remuneration and other working conditions; how international
1/25/2011 Summarizing the research in the past 10 years on how
different governance environments at the national level affect
business operations and management; this book distinguishes
and examines the two major governance environments in the
4/10/2013 Explaining all the knowledge that goes into a workflow in any
kind of organization; this book provides a general framework
for understanding knowledge and information; the foundations
of both processes and workflow maps.
11/2/2015 Today's practicing marketers and scholars are confronted with
a wide array of conflicting and imprecise information about
best practices by which to search; gather; consolidate and
interpret market information. This collection of essays is
10/13/2014 Describing the structure of many of the most popular
marketing and management models; this book discusses the
strategic importance of the model; and then provides step-by-
step advice on implementation; identifying the key information
2/1/2016 Including templates; examples; and decision rules; this unique
workbook presents 12 marketing strategies for enhancing
profits with the 80/20 rule that will help business leaders
magnify the profits of a business.
4/6/2015 Guiding you through a process of reflection to increase your
self-awareness; this book will help you understand how to
assess your personal and professional skills; build a
compelling personal brand; and communicate your value.
7/28/2014 Illustrating visual management; scorecards; and dashboards
for a full range of organizations; and focusing on Operations
and Supply Chain Management areas; this book will help
organization leaders to understand how these methods and
2/8/2016 Answering questions concerning the benefits of mobile
commerce and its commonalities and contrasts with electronic
commerce; this book presents an overview of what mobile
commerce really is; offers practical applications of mobile
4/11/2013 Clarifying the duties and obligations that leaders owe to their
many stakeholders as they seek to create long-term wealth;
this book offers insights on building the organizational culture
and systems required to sustain highly ethical organizations
9/4/2013 Providing a decision analysis framework; this book will show
you how to identify what information is needed to make a
decision; define how that information should be combined;
and; finally; provide quantifiable evidence to clearly
2/26/2016 By explaining what big data is; this book will show you how to
recognize; collect; process; and analyze it; how to store and
manage it; how to obtain useful information from it; and how to
assess its contribution to operational; tactical; and strategic
5/27/2015 Providing an expert introduction to the key issues and skills of
investor relations (IR); this book examines both the reasons
for the very limited use of online technologies in corporate
communications with investors as well as the very sparse
1/25/2011 Presenting a framework for action in an easy to read;
actionable format; this book provides details on the demand
for the new operational leadership mindset and paradigm
which enables both breakthrough change and the discipline of
1/18/2016 Including numerous practical examples; this book aims to help
business practitioners attain a working knowledge of waiting
line theory and expand their knowledge of how waiting line
analysis can be used to address situations beyond the simple
8/5/2011 Focused on strategic thinking and tactical examples of how
best to prepare for "stretch opportunities;" this book discusses
how real companies were able to adapt to large and
unexpected changes and succeed
10/14/2015 Assessing the capabilities and benefits of connecting people;
processes; data and things into the Internet of Everything
(IoE); this book explains how IoE enables organizations to
ramp the rate of new service creation and delivery of those
2/22/2016 Telling a story of personal growth and corporate
transformation; this insightful book provides guidance and
tools for anyone driving sustainable development within their
organizations and in their own lives.
8/25/2014 Blending the author's own extensive business experience with
current research on persuasion; this useful; actionable guide
will show team leaders; supervisors; managers; and
executives that they can benefit from learning how to design
9/29/2014 Describing the process for setting accounting regulations in
the United States; this book examines and explains the
problems—legal; technical; and political—that influence the
calculation of the numbers that appear on a company’s
10/6/2015 Designed to help you quickly become the presenter you've
always wanted to be; this book focuses on you and your style;
shows you how to win an audience over; and demonstrates
how to create a presentation slide deck that will make you a
2/16/2016 Including a scientific approach and data to support the
theories; this book explains how to build an early warning
system to identify the risk of litigation before the damage is
done; and proves that there is big value in less litigation.
9/19/2012 Guiding students and professionals on how to identify and
exploit pricing opportunities in different business contexts; this
book discusses the various factors behind setting base prices
for single products.
11/22/2011 Providing a blueprint of how to develop a discipline for
process management that applies to any type of orientation;
this book discusses "leaning" for the removal of process
waste; cleaning for improving the remaining steps; and
8/27/2013 Placing emphasis on reducing the amount of time production
lines lie idle; and on reducing work in process; this guide
provides an up-to-date discussion on innovative approaches
to line design; including some surprisingly easy ways to
10/7/2014 Presenting results from in-depth interviews in five Fortune 100
companies; this book delineates the meaning and subsequent
execution of 'service infusion;' which it defines as the
development and offering of services in goods-dominant firms
1/19/2016 A must-read for tried and true project management skills; this
concise; user-friendly book follows the project lifecycle and
provides several ready-to-use templates; along with a brief
description of what each template is; why it is useful; and an
10/16/2015 With theoretical background and analysis of the theories
presented; this book aims to provide a mechanism to
determine the individual and cumulative contribution of
portfolio components to strategic objectives so that the right
9/10/2013 Going beyond the operational aspects of projects to the
strategy that frames them; this book describes the philosophy
of taking a strategic approach to project management and
explains why adopting a strategic perspective is important.
3/4/2016 Tracing the development of ethical theory from the ancient
Greeks to modern time to illuminate the principles that
underlie current standards of behavior; this book guides
readers in building a personal framework for ethical reasoning
9/4/2015 Quality in a lean healthcare setting has one ultimate goal--to
improve care delivery and value for the patient. The purpose
of this book is to provide a blueprint to hospitals; health care
organizations; leaders; and patient-facing workers with tools;
2/23/2016 Providing instructions and screen shots for using Microsoft
Excel to build business/economic regression models; this
accessible book covers essential elements of building and
understanding regression models in a business/economic
12/31/2012 Seeking to demystify regression analysis; this book explains
the concepts related to regression analysis in a way that is
comprehensible to the logical reader without possessing
superior mathematical skills.
5/4/2015 Indicating specifically how leaders may recognize; review; and
unlearn old or unhelpful ways of working; this book deals with
perspectives; debates and case studies illustrating the
dynamic complexity of corporate governance in global
8/17/2012 Helping readers develop a basic understanding of the
capabilities of RFID technology; this book discusses current
applications and specific examples of RFID usage taken from
a variety of industries; and how it can be used to increase an
7/8/2015 Stimulating the development of a self-entrepreneurial mind-set
that is useful in any field; this book provides a simple and
effective method of capitalizing on your own talents while
respecting others and at the same time garnering the rewards
8/25/2014 Exploring the effect of unsettled times on spatial service
systems; this book describes the scope and breadth of the
problem as well as provides solutions by offering original
insights from managers of service organizations (especially
10/26/2015 Approaching the topic from the innovator's viewpoint as well
as from the viewpoint of the social entrepreneur; this book
explains the design thinking approach both for designing new
services and delivering the services.
7/16/2014 With an aim to develop the concept of service mining and
identify the possible applications of it; this book offers a
roadmap of service mining to researchers; managers; and
marketers in service sectors.
8/6/2014 Containing compelling examples and clear direction for
application; this book describes the tools for application of the
principles; from modular business architecture to the Glo-Mo-
So business tools that establish scalable platforms for fast;
10/23/2015 Packed with practical ideas that can be implemented instantly
in any organization with little marketing or sales knowledge;
this book offers a how to guide to help readers cut through the
hype and get straight to what really matters to those trying to
12/8/2014 Presenting discussions about organizations that took the
opportunity to experiment and experience the power of social
networking approaches to conducting business; this book tells
the story of the social innovators striving to make the world a
11/5/2013 Discussing best practices in green sourcing; this book begins
with an introduction to the idea of sustainability and to the
concept of what it means to source to support organization's
green initiatives; and why this is important from a holistic; life
7/22/2014 Metaphors can activate vision and mission statements;
enliven goals and objectives; and literally align every aspect of
an organization in the direction it needs to go. This book
shares the author's proprietary method of developing
11/7/2014 Addressing the question of why SPC should be considered for
use; this book provides the necessary understanding to
effectively utilize SPC for the improvement of the quality and
consistency of both products and services.
4/16/2013 Written in simple English with minimal use of symbols; this
book supplies examples and exercises constructed within the
field of economics and utilizes Microsoft Excel to obtain
statistical results; as well as to perform additional necessary
2/26/2016 Written in simple English with minimal use of symbols; this
book addresses the fundamentals of statistical analysis in a
simple and easy-to-comprehend way and covers interrelated
subjects that are necessary for the comprehension of the
2/28/2011 From assessing the general industry environment to analyzing
industry forces and firm resources; this book will help develop
the idea that strategic development is a broad-based and
ongoing process.
3/19/2013 With advice given for project management competency on
utilizing input from customers; employees; and processes; this
book describes implementing strategy through identifying;
selecting; prioritizing; resourcing; and governing an optimal
3/25/2015 Including state-of-the art thinking on stakeholder theory and
strategic management to encourage a broader and more
enlightened view of management; this practical book outlines
a process that is applicable to all levels of a healthcare
4/6/2015 Written for for practicing executives getting ready to assume
executive responsibilities and for MBA and EMBA students
who aspire to senior management responsibilities; this
concise book discusses how to formulate sound strategies
4/10/2013 Drawing on real-life client examples and the inspirational
stories of highly successful individuals; this book highlights
approaches that have transformed organisations and re-
invented training; while bringing to light the effectiveness of
8/3/2012 Walking readers through a five-ingredient framework to
transformation; this book discusses what skills are needed at
the organizational; group; and individual level to maximize
improvement efforts.
8/28/2012 Efficiency through supply chains is achieved today by linking
specialists throughout the vertical business hierarchy. This
book demonstrates the design of these systems and the tasks
they perform.
1/23/2015 Describing the systems available to give supply chains
information system support; this book presents cases to
demonstrate concepts that will allow you to better manage
your supply chain management position in one of the fastest
4/2/2013 Describing supply chain strategic planning and project
selection techniques as well as other supply chain
methodologies; this book presents proven; practical
management frameworks and techniques to support supply
1/27/2015 Introducing concepts and examples of risk in supply chain
management; followed by an identification and discussion of
an array of quantitative tools; this book emphasizes practical
means of assessing supply chain risk and incorporates real-
1/13/2015 Demonstrating how you and your firm can continuously derive
and implement new ways to surprise customers; this book will
help you differentiate your business from the competition and
secure the loyalty of your valued customers.
2/12/2016 Including detailed examples of sustainability metrics from
numerous organizations; this in-depth book discusses the
internal and external benefits of sustainability reporting; the
basics of existing reporting frameworks; and the reaction of
4/1/2013 Written from the perspective of a medium to large firm's
journey towards sustainability; this book focuses on the triple
bottom line - economic; environmental; and social impacts -
and explores the various steps in the decision-making process
11/21/2013 Offering examples of new tools; teaching methods; and case
studies for anti-corruption teaching; this book will help you
develop an empirical and theoretical platform for rethinking
business school curricula; or strategize within your own
10/19/2015 Providing new members of an Agile Scrum team with a
concise; highly organized and cogent description of what Agile
Scrum is and how it works; this book addresses key topics in
Agile; that virtually all Agile participants will eventually want to
5/11/2015 Examining several key leadership principles—namely
Accessibility; Responsiveness and; Transparency (thus; the
acronym ART); this book will help you become an expert at
responsible communication; and; in turn; relationship-building.
1/28/2011 Focusing on down-to-earth practical advice gleaned from the
experience of dozens of senior IT project managers and CIOs;
this unique book helps readers understand outsourcing for
what it is and manage the process accordingly; and know
7/21/2014 Showing that Chinese entrepreneurs' good performance is
based on principles and values shaped over the millennia; this
book sheds light on the approaches and rationale of the
entrepreneurial paths Chinese follow.
1/19/2016 Describing how data is used to track and analyze customers
in almost everything they do; this book explains how
marketing communications are delivered with precision to
influence the consumers during their decision journeys.
4/4/2013 Providing in-depth analysis of the major developments that
determine the business environment of different countries in
the Middle East; this book discusses major social and
economic developments; the impact of the rise of multinational
10/8/2014 Describing the causes and outcomes of the European debt
crisis to date; this straightforward; scholarly and thoughtful
book examines what happened; why; and why the crisis has
been so difficult for policy-makers to address.
8/3/2012 Using a fictional buyer-salesperson relationship to exemplify
the "Golden Rules" and other negotiation concepts; this book
provides simple tools to help readers achieve successful;
desirable negotiation outcomes.
8/15/2014 Defining money and its value; this book provides the
necessary foundations for understanding money and many of
its functions; roles; and uses in economic theories that are
essential to comprehend economic theories needed for
8/14/2014 Thoroughly illustrated with examples and critical incidents; this
practical book integrates both negotiation and culture in an
intelligent model drawn on cultural intelligence; instead of
separating local traditions from international negotiations.
2/11/2011 Examining the people who have the mindset and capability to
survive and thrive in the complex and often confounding world
of global business; this book shows how their presence is
beneficial; and offers strategies to find; to use; and to keep
1/25/2016 Presenting the techniques and artistry for the proper
communication at the proper time; this thoughtful book will
provide you with questions; phrasing; responses; and
linguistic arabesques that will accelerate your speed; influence
10/27/2014 Providing readers with actionable skills that can be applied in
real-world business situations; this book explains cutting edge
Design-Build best practices and tricks of the trade for various
types of civil engineering endeavors and projects.
10/8/2014 Authored by an expert in sustainable law and policy; this book
offers concise and accessible discussions of the legal
frameworks relevant to sustainable enterprise and
perspectives on the sustainable use of corporate legal
4/16/2015 Geared to those interested in doing the right thing the right
way; often in the face of organizational roadblocks; this book
is a 'how to' guide to assist management and operations
personnel in analyzing their operations in a program of
8/6/2014 Supported by empirical research and applied to corporate
rationales; decision-making; and business processes; this
concise; reliable guide offers a practical; relevant; and easily
grasped overview of sustainability issues and the systems
7/22/2014 Whether you're preparing for a career; launching a career; or
advancing in a career; this entertaining; informative guide
leads you through the most frequently encountered business
communications situations.
8/28/2012 Using statistical tools to understand the most profitable 20% of
your customers; this book demonstrates exactly how to
implement a top market strategy in your business; and
thereby; achieve the predicted increase in your profit from
3/4/2016 Providing a historical prospective of the process that came to
be known as globalization and the appearance of universally
applied business principles; this book examines how the trade
imperative (the precursor of global commerce) influenced the
6/20/2013 Providing insight into how pricing conflicts can be assuaged or
avoided altogether; this book explains how transfer pricing
may become a managerial tool by establishing a common
language that may be used as one driver for creating added
9/8/2011 Helping readers understand the US Army's extremely complex
global logistics system; this practical book introduces;
describes; and applies the new concept of “management
innovation as a strategic technology.”
2/11/2011 Illustrating the many teachings that Japanese management
practice can offer the rest of the world; this book outlines the
particulars of Japanese management and how modern
Japanese management employs many practices which are
6/4/2013 Whether you are a practicing business professional or a
student seeking to expand your knowledge; this book
introduces a new conception of the value chain
commensurate with the demands of the 21st-century global
5/4/2015 Targeting individuals in management positions with limited
exposure to or formal training in accounting or related finance
disciplines; this book will help them converse more effectively
with their accounting and finance colleagues; understand
3/8/2016 Providing you with a solid foundation for thinking quantitatively
within your company; this book aims to help you increase your
ability to identify a problem; collect data; organize; and
analyze data that will help aid in making more effective
8/11/2014 Analyzing the development of private equity; this book
examines the investment strategies of both types of private
equity investors who face significant challenges when
investing in emerging economies lacking the legal and
7/7/2014 With examples of various companies’ viral campaigns; this
focused book offers an in-depth look at viral marketing that
includes a short overview of its history and evolution and
provides a viral marketing toolkit while exploring the use of
3/1/2016 Providing an overview of marketing writing style as well as
step-by-step guides to the most commonly used marketing
and PR genres; this book will make even the most timid
writers confident that they have represented their
7/20/2015 Employers consider communication as one of the most critical
skills for workers today. This concise book is an easy-to-follow
guide that provides strategies for effective professional
communication; and offers busy readers concrete strategies to
11/3/2015 Leadership is based in the craft of interacting with other
people. This is a how-to book for learning the techniques of
reflective practice in the action science/action inquiry tradition
in order to develop and practice that craft.
3/19/2010 Describing all aspects of the employment background
screening processes; this book shows how security and
human resources professionals can work together to negotiate
legal hurdles and make their background screening process
5/4/2015 Introducing the important elements of business functions and
showing how their operations are maintained throughout a
crisis situation; this book thoroughly describes the process of
developing a mitigation; prevention; response; and continuity
10/31/2007 With solid case examples from a variety of industrial settings;
this guide will show how the well-regarded analytical tools of
Six Sigma quality control can be successfully brought into the
well-established models of lean manufacturing.
8/1/2011 Concentrating on the four major phases of emergency
management; this book provides a comprehensive overview
of the players; processes and special issues involved in the
management of large-scale natural and technological
4/17/2015 Providing a comprehensive understanding of the disaster
management profession; this book utilizes a global
perspective and includes the different sources of risk and
vulnerability; the systems that exist to manage hazard risk;
3/27/2003 Presents the best practices and proven models from the best
manufacturing companies from around the world by exploring
the successes and failures that have led to a stable path of
growth for any company.
1/31/2011 Providing simple yet powerful tools to ensure that projects
deliver on their goals in a controlled and accountable manner;
this practical handbook gives you the knowledge and
confidence to manage project benefits and increase the
12/8/2008 Written for directors and managers; this book blends proven
ideas from strategic and financial management with new
concepts about organizational effectiveness to create a
process that directly connects marketing strategy to
2/28/2003 This book will help turn your firm into a "risk aware"
organization which will be able to avoid catastrophic loss. It
will also enable senior management to make better strategic
and operational decisions.
5/4/2015 Including information on marketing; fees and expenses;
forensic consulting; the use of computers; and the need for
professional growth; this book provides new and potential
consultants with the practical guidelines needed to start up
5/25/2007 Addressing theories of sound security training and awareness;
this unique book shows the reader how to put the theories into
practice when developing or presenting any form of security
education; training; motivation or awareness.
8/20/2012 Whether you're just beginning your career as a supervisor or
already have years of management experience; this concise;
quick guide will get you thinking and talking about how you
can make your organization happier and more efficient.
12/19/2011 A major report commissioned by the United Nations
Environment Programme; this book charts the way for world
policy-makers to forge economic policies that are effective not
only in reviving growth and creating jobs but also in protecting
6/15/2012 Presenting a detailed yet non-technical analysis of the recent
financial crash; this book describes how the crisis began in
early 2007; why it happened; and shows how it compares to
earlier financial crises.
7/11/2007 A concise review of the most important aspects of information
technology from a business perspective; this book provides a
clear definition for each term; as well as an unbiased appraisal
of its business value proposition.
6/5/2014 Relevant to all types of enterprises; large or small; public or
private; academic or governmental; this concise; readable
guide presents a complete system of performance
measurement for an enterprise; and provides people at all
9/28/2003 Unwelcome surprises in any organization can often be traced
to the failure of an assumption that the organization's
leadership didn't anticipate or had "forgotten". This book
presents a variety of techniques for rooting out those
5/27/2014 Taking readers from von Neumann and Morgenstern's axioms
of rational behavior; through the incorporation of rational
decision theory in psychology in the 1950s-1970s; and to the
creation and rise of behavioral economics in the 1980s and
2/9/2012 By identifying important new developments; from WiFi and
Bluetooth; to cell phones and satellite navigation systems; this
timely book discusses how they will impact the world of
wireless communications over the next decade or so.
2/25/2008 Presenting a coherent and unifying framework for explaining
and understanding boards; this book features a variety of in-
depth case studies and communicates actionable research
and knowledge about boards; governance and value creation.
3/30/2012 Arguing the importance of developing companies that serve
society; not just their shareholders; this book offers some new
perspectives on what a firm is; what business leadership is
about and how good corporate governance and leadership
2/25/2009 Drawing on the insights of Aristotle; Nietzsche; Heidegger;
Foucault; and numerous contemporary theorists and
sociologists; this book urges us to take business ethics
seriously by reconsidering the role of ethics management
12/22/2005 Written by professors of the Wharton School and industry
executives; this leading edge volume is the first wide-ranging
analysis of business trends in the manufacturing segment of
the health care industry.
1/7/2004 This multidisciplinary; international book draws together key
themes to provide an up-to-date summary of the leading ideas
in business performance measurement; theory and practice.
11/30/2009 By reviewing; analyzing; and integrating available theory and
research; this book offers the best information possible
concerning the role of culture and cultural differences in
organizational dynamics.
6/18/2015 Including in-depth industry case studies; this book presents a
comprehensive analysis of China's experience in developing
technological and innovation capabilities in the past and for
the future; along with a wider discussion about what other
6/25/2012 Based on extensive surveys and interviews with members of
The American Legion; AARP; and MoveOn; this book
reconceptualizes collective action as a phenomenon in which
technology enhances people's ability to cross boundaries in
11/16/2006 Investigating how to manage conflicts of interest; this book
explores how they can affect well-meaning professionals; and
how they can limit the effectiveness of corporate boards;
undermine professional ethics; and corrupt expert opinion.
4/2/2014 Considering how marketing might enhance politics; this book
discusses standards for criticism of political marketing as it is
practiced to help develop a political marketing that is
genuinely aimed at connection and correspondence with
6/26/2013 Featuring tales involving the likes of Martin Luther King; Maya
Angelou; Clive Cussler; Lady Gaga; and Donald Trump; this
book shows how age-old precedents and wisdom still apply
today and how contract law's inherent dynamism cautions
11/28/2011 Drawing on domestic telephone calls; children's play;
mediation sessions; police-suspect interviews; psychiatric
assessments and calls to telephone helplines; this book offers
readers a clear; practical understanding of how to analyse
12/3/2004 This text takes the reader into the real world of top managers
to explore a relatively uncharted territory in a systematic and
comprehensive way; portraying business realities;
management culture; corporate philosophy; organizational
7/29/2005 With a strong sense of integrity as wholeness; this text
explores key challenges facing modern businesses as they try
to respond ethically to cultural; interpersonal; organizational;
civic and environmental challenges.
6/25/2015 Demonstrating the impact of global CSR frameworks on
corporate behavior; this book proposes a global approach to
understanding the rise and spread of corporate social
responsibility; explaining the origin of CSR and the reasons for
2/23/2009 Introducing new theories and concepts for analyzing
corporations as citizens; this book revolutionizes not only our
understanding of corporations but also of citizenship as a
principle of allocating power and responsibility in a political
3/27/2007 Grounded in well-established theory; this accessible book
explains in simple terms the underlying mathematics behind
games of skill; and how game theory can help improve
negotiation and decision-making skills.
2/8/2013 Providing an accessible pathway for readers to appreciate the
dynamics of the innovation economy; this book discusses the
role of asset bubbles in financing technological innovation and
of the role of the state in playing an enabling role in the
6/28/2012 Written by an international team of experts; this book provides
a comprehensive overview of downsizing that examines both
the strategic and human implications of this process.
3/30/2011 With analysis based on rich new databases including the EU
KLEMS growth accounting database; this book provides new
methodological perspectives and serves as a primer on the
use of data in economic growth analysis.
5/19/2005 For students who have completed an introductory course in
both microeconomics and macroeconomics; this text
discusses current issues in policymaking on the basis of social
choice principles and the normative and positive theory of
1/8/2015 Examining organizational misbehavior; specifically the
phenomenon of 'empty labor'; defined as the time during
which employees engage in private activities during the
working day; this thought-provoking book uses both qualitative
6/14/2012 Featuring research from Europe; North America; Asia and
Africa; this book addresses the business implications of
corporate responsibility in the context of globalization and the
social and environmental problems we face today.
12/1/2006 Identifying factors that promote or inhibit successful collective
action at regional and global levels; this book examines how
nations and other participants in the global community
address problems requiring coordinated efforts of two or more
6/19/2012 Featuring innovative and critical perspectives by scholars from
international relations; political economy; medicine; law and
philosophy; this groundbreaking book reflects on the multiple
political; economic; social; ecological and ethical crises that
3/4/2014 Presenting an authoritative account of the economic and
political roots of the 2008 financial crisis; this book examines
why it was triggered in the U.S.; why it morphed into the Great
Recession; and why the contagion spread with such ferocity
4/19/2011 Integrating academic theories from diverse fields; including
Economics; Strategy; and Industrial Organization; this book
considers which activities or functions should be outsourced;
and in which nation a particular function or operation is best
9/11/2012 Do you know what economists mean when they refer to you
as a "rational agent"? Or why a psychologist might label your
idea a "creative insight"? After reading this book; you will
know how the best and brightest thinkers judge the ways we
3/25/2015 Using non-technical language and a number of illustrative
vignettes; this book proposes ways for businesses to cultivate
the virtues; providing advice on production and service
enhancement; customer satisfaction; employee well-being and
2/24/2014 Providing first-hand case studies and examples to help bring
theoretical topics to life; this book will provide business
leaders and HR professionals with new insights into how to
improve business performance through a unique; strategic
9/26/2006 Examining the incentives at work in a wide range of
institutions; this book uses theory; worked examples; and
illustrations from news stories to see how well coordination is
achieved by informing and motivating individual decision
9/30/2010 Rich in biographical details; and illuminating the modern
history of the discipline as a whole; this book allows an
audience of lay and professional readers to readily understand
the notions that define modern economic science and
3/28/2006 With its results-oriented perspective and international focus;
this essential book equips business managers with working;
practical knowledge needed to create and exploit IP wealth;
and shows investors how to evaluate IP strength and
12/7/2005 Offering an outlook on relations between national
governments and multinational companies; this detailed book
provides broad coverage of the key issues likely to determine
that relationship in the new century.
12/1/2011 To help readers understand different approaches that global
businesses can take to operate successfully and ethically; this
text includes numerous examples to help critique universal
assumptions of what is ethical.
12/6/2005 Whether responding to a tender from a potential client or
pitching a new project to the Board; a well-written proposal
can be the difference between success and failure. This guide
will help you create high quality proposals that stand out from
12/6/2006 Based on detailed quantitative and qualitative analysis; this
book applies the perspective of structural sociology to a study
of how the form and functioning of the Japanese network
economy has evolved from the pre-war era to the late 1990s.
11/30/2009 Using the concept of a dynamic sales force management
process; this strategic guide provides an integrative vision of a
sales manager's function; and adds a new dimension to the
"classical" conception of sales force management.
11/14/2006 Offering practical advice that can be applied to individual
leadership styles and roles; this book describes the
characteristics of leaders who focus on positivity and virtues to
create and sustain highly successful organizations.
11/29/2006 Illustrated by several case studies from a range of industries;
this book explains the core tools and techniques of lean
thinking and focuses on implementation and practical
solutions.
12/22/2011 Providing a framework for understanding how stakeholders
view; interpret and respond to CR programs; this book
describes how companies can use the framework to design
highly compelling CR programs as well as improve CR
6/18/2012 Featuring case studies in retail; production; office; and home
settings; this book - based on a 2003 initiative at Xerox -
combines an ethnographic interest with an
ethnomethodological concern to make the study of
6/12/2015 Managers are becoming more like consultants; focusing on
projects; functional integration; change and clients. This timely
book is based on a large-scale; international study of new
management practices and examines the emergence of
4/7/2006 Written specifically for economists and development policy
practitioners; this text focuses on an unprecedented number
of financial crises and periods of great price and output
volatility in the past half century.
1/27/2010 Examining contemporary theory and practice in these central
fields of human resource management; this book provides a
comprehensive overview of the key concepts and topics; and
draws on a wide range of case studies to demonstrate the
6/4/2014 Considering the contribution that insurance arrangements can
make to society's management of the risks of natural hazards
in a changing climate; this book examines the potential
impacts of climate change on the insurance sector; and
2/11/2013 Offering a fresh perspective on the management of Chinese
Multinational Corporations (MNCs); this book explores the
pains and gains; achievements and setbacks of managing the
Chinese workforce; which is ever pragmatic; increasingly
12/28/2007 With up-to-date case studies; questions for discussion and
recommended readings at the end of each chapter; this book
presents a practical guide to major managerial issues faced
by foreign investors in the China market.
12/23/2005 Containing numerous case examples; student projects and
exercises; this book explores the strategic management of
services through an Integrated Services Management Model
linking operational; marketing; financial and human resource
9/20/2006 Presenting some promising new methodological approaches;
this book examines some of the most important techniques
currently available to measure the efficiency of systems and
organizations.
4/6/2011 Illustrated with real-life scenarios while keeping theory and
math as simple as possible; this book develops the economic
way of thinking through problems that MBA students will find
relevant to their career goals.
5/22/2006 Written in a lively and accessible style; this innovative text
applies insights from international economics and business to
real-world issues; clearly explaining the main concepts in a
uniquely integrated approach.
2/14/2013 Providing easily understandable answers for the casually
curious; alongside detailed explanations for those looking for
in-depth discussion; this thought-provoking book explores the
technology behind the multi-trillion dollar Internet and wireless
11/24/2010 Addressing fundamental questions about how the social;
economic; and technological worlds are connected; this book
examines the links that connect us and the ways in which our
decisions can have subtle consequences for others.
7/1/2013 Explaining the various obstacles to ethical managerial
decision-making; this thought-provoking book presents clear
explanations of the key concepts underlying the issues and
provides suggestions for how ethical considerations can be
12/1/2004 Based on ideas from organizational theory and social
psychology and research from many industries; this text
emphasizes the consequences of lowering market entry;
innovations and asset growth rates in high-performing
11/24/2010 Bringing together researchers who focus on cognitive aspects
of decision processes; along with those who study
organizational aspects such as conflict; incentives and others;
this book will further our understanding of organizational
11/23/2011 Written specifically for executives and executive MBA
students; this how-to guide features comprehensive coverage
of the key aspects of organizational design; including goals;
strategy; process; people; coordination; control and
11/24/2014 Striking a balance between institutional analysis; theory and
empirical evidence; this book brings readers up to date with
current debates about the role of patents in a global economy.
3/6/2013 Describing wages; wage differences across groups; wage
inequality; how organizations set pay and why; executive and
"superstar" pay; and more; this book explains why people
earn what they do; and will help readers understand how they
12/30/2009 Bringing together many leading figures in the field; this
collection aims to address the debate on innovation by
offering detailed analyses of topics that are crucial for
understanding innovation.
10/26/2009 Providing an in-depth discussion of the various steps in the
process of business problem solving; this indispensable guide
demonstrates how to adapt to specific situations and be
flexible in scheduling the work at various steps in the process.
8/27/2014 Drawing on the expertise of an international array of experts
from academic disciplines including business; sociology;
political science and philosophy; this book addresses core
drivers of public trust; how to manage it effectively; the
12/20/2004 This sophisticated text describes how consumer expectations
of interactivity impact and shape the new generations of
"connected" personal electronics.
1/4/2005 This text illustrates why the performance we want to measure
and the performance we can measure are not the same. It
also addresses how the "balanced scorecard" does not solve
these problems; and may actually intensify them.
1/20/2005 This text is a field guide to passing on risk information to the
public; and uses the Carnegie Mellon mental-model approach
so people can make informed decisions about risks to health;
safety; and the environment.
9/16/2008 Covering the latest developments in the field; this book is a
unique guide to extracting the best out of ERP systems and
seeks to provide a foundation for second wave improvements
to enterprise systems.
12/30/2006 With contributions from nineteen experts in their field; this
book examines innovation in six major sectors in Europe; from
pharmaceuticals and biotechnology; to chemicals; software;
and more.
9/6/2012 Based on over 12 years of research; this book provides
academics and business professionals with a thorough
overview of the strategies available for value creation through
service business development.
9/27/2006 Providing roadmaps; definitions; templates; techniques;
process patterns and checklists; this book is an accessible
guide to service orientation; showing how it works and
highlighting the benefits it can deliver.
2/27/2006 Answering critical questions regarding how companies work;
this book examines the behavior of duo and trio executive
teams; what roles their members play and how their
professional and inter-personal relationships bind their work
3/25/2014 For anyone facing the challenge of making sense of social
media data; this book will help you move beyond simply
monitoring social media conversations to identifying key
insights that can help steer your organization's strategic
8/27/2014 Most organizations fail to take full advantage of their
employees' knowledge; initiative; and imagination. In this
accessible and practical book; the authors demonstrate how
to make employees partners in the strategy development
8/28/2014 With contributions from leading scholars and practitioners; this
Cambridge Companion examines the topical issue of talent
management from a strategic perspective; mapping out
insights from a number of related fields including strategy;
6/19/2012 Of great relevance to those who are more and more frequently
using technology to communicate with one another; this book
aims to impose the global theoretical framework of the person-
by-situation interaction onto the study of computer-supported
3/6/2014 With numerous detailed examples; this invaluable resource
opens the black box of agency theory for company owners;
board members and executives; as well as their advisors to
show how management and ownership interact to shape the
12/6/2006 Including case studies of companies in the U.S.; Europe; the
Pacific Rim and South America; this book provides
comprehensive and practical analysis of what sustainable
business development is and how companies can use it to
9/19/2006 Tracing the evolution of large business enterprises in
Australia; this useful book delves into why the market leaders
became the major players; examines what was crucial to their
success; and their roles in leading the Australian economy.
10/2/2013 Using real-world case studies to illustrate the potential pitfalls
and demonstrate how corporate learning is able to deliver
tangible business results; this book provides a practical guide
to setting up or restructuring a corporate learning function
11/29/2012 Providing a thorough overview and introduction to the
innovative sectors fueling improvements in healthcare; this
book explains why healthcare sectors are such an important
source of growth in any nation's economy.
11/23/2010 Including nearly 4000 defined terms and short biographies of
over 100 important statisticians; this reference offers easy
access to clear; reliable definitions and explanations of
modern statistical and statistics-related concepts.
6/28/2013 Shining new light on the rise of emerging market multinational
enterprises (EMNEs); this book shows how they have built a
competitive advantage through innovation; novel
configurations of their international value chains; and the
1/20/2004 This is a current synthesis of the economic analysis of
contracts written by leading international scholars. The book
examines theoretical developments; diverse fields of
applications; methodologies used; and policy implications at
1/9/2015 Why and under which conditions do companies voluntarily
adopt high social and environmental standards? This book
looks inside the firm to illustrate the internal drivers of the
social conduct of business; and argues that corporate social
9/15/2005 Drawing on a rich combination of survey data and an in-depth
study of leading General Electric company and enterprise
group Hitachi; this book offers unique insights into changes in
Japanese management; corporations and society.
11/15/2005 Providing a framework for an up-to-date understanding of the
outsourcing process and the key issues associated with it; this
timely text integrates a number of contemporary topics
including benchmarking; buyer–supplier relationships;
2/24/2012 Tracing China's extraordinary transformation from the
establishment of the People's Republic of China in 1949; to its
dynamic rise as a superpower in the twenty-first century; this
book provides a comprehensive account of the politics of the
10/6/2014 Based on over a decade of collaborative; cross-national
research; this book provides a uniquely comprehensive
analysis which examines how leaders deal with the strategic
challenges and political risks they face.
4/5/2007 With contributions from experts across the US and Europe;
this book offers a retrospective analysis alongside innovative
perspectives on future marketing strategy and performance
assessment methods.
10/14/2015 Drawing on a wealth of psychological research in the field of
creativity; this book illustrates practical methods for
conceptualizing and managing organizational innovation and
presents a dynamic model of the interactions between four
6/4/2014 Examining how to make change work both for the organization
and its members; this book highlights the importance of the
employee's perspective to organizational change; improving
our understanding of the nature of employee reactions to
9/30/2010 Covering selection techniques such as interviews; references;
biographical data; judgment tests and academic performance;
this lively book provides a comprehensive; critical and up-to-
date review of the constructs we use in assessing people.
11/17/2004 This book is organized by factors that affect problem solving
performance; with a goal to present all that is known about
problem solving and the factors that contribute to its success
or failure.
7/12/2005 By exposing the facts behind popular myths of doing business
globally; this text explores regional models and offers an
authoritative agenda for future business strategy.
12/20/2006 Including case studies describing the practical experiences of
leading companies; this book offers authoritative analysis and
practical guidance on implementing a strategy for organic
growth.
5/13/2005 For companies to truly create breakthrough; easy-to-use
products; they must elevate design so that its terms and tools
are shared by everyone in the team. This insightful guide
shares the the tools and examples to make design work in a
8/27/2014 Probing the impact the digital revolution has had; or
sometimes failed to have; on global business; this collection of
essays examines whether digital technology has led to
structural changes and greater efficiency and innovation.
7/11/2005 Drawing on a variety of examples from the author's research
and professional experiences; this text presents a theory of
thinking styles that explain why aptitude tests; school grades;
and classroom performance often fail to identify real ability.
1/20/2012 Bridging the gap between theory and practice; this vivid; well-
documented book analyzes the complex dynamics of high-risk
fields and demonstrates that teamwork is more important than
technical prowess in averting disasters.
9/29/2006 Building on a rich and varied set of empirical cases; this book
explores transnational rules and regulations and the
organizing; discursive and monitoring activities that frame;
sustain and reproduce them.
7/6/2015 Featuring clearly written and technically accessible case
studies on a wide range of important topics that are frequently
featured in the popular press; this book provides a balanced
assessment of the advantages and disadvantages of using
5/14/2014 Focusing on Aristotle's theory that the virtues of character;
rather than actions; are central to ethics; this authoritative
resource introduces readers to the value of applying Aristotle's
virtue approach to business.
3/25/2014 Answering complex and perplexing questions raised by Wall
Street's role in the financial crisis; this timely book chronicles
the transformation of Wall Street's business model from
serving clients to proprietary trading and explains how this
4/13/2001 A dictionary of the new digital economy’s most influential and
noteworthy people; companies; and concepts.
10/28/2013 Packed with practical tools and techniques for dealing with a
whole host of situations in work and life; this book presents
simple ways to assert yourself that will make you happier;
healthier and more successful.
5/5/2001 How Dell Computer won market share through innovation.
6/5/2002 An entertaining; well-written promotion of the principles that

guide the course of business at Sun Microsystems.
10/5/2012 Loaded with practical tips; this invaluable book busts some of
the biggest body language myths; and shows you how to read
other peoples' body language and use your own to succeed in
business and life.
7/26/2010 You don’t need a marketing degree or intensive training to
build an attention-grabbing brand; you just need the
compelling advice from this helpful book to create; manage
and communicate your brand profoundly and effectively; in
11/15/2004 This practical reference book gives step-by-step solutions to
100 of the most commonly asked business questions from 'Do
you wait for a promotion or chase it?' to 'What is knowledge
management?' and much more.
1/8/2008 Revealing the secrets of Richard Branson's remarkable
success; this book draws out the universal lessons and
identifies strategies that can be applied to any business or
career.
12/21/2001 How Nokia created and maintains leadership in a fiercely
competitive market.
10/10/2013 Offering simple; time-tested techniques for zeroing in on and

rewriting negative; self-destructive patterns of thought and
behavior that we acquire over a lifetime; this book focuses on
one of the greatest barriers to happiness and success at work
10/10/2005 What do you do when ordinary becomes OK? This inspiring
text confronts the things employees go home and moan
about; and helps do something about it.
6/24/2014 Using examples and advice from others who have achieved
big things; this practical and motivational book examines how
you should go about preparing for change; which problems
you’ll face along the way; and demonstrates why and how
9/5/2013 Inspired by the imagination and perspective of Leonardo da
Vinci; this book presents ten tracks for innovation - including
practical tools ranging from scenario planning and context
reframing to accelerated innovation and market entry - and
5/9/2002 How twenty so-called; old economy companies embraced the
Internet as a business-enabler.
12/11/2001 Ten key management concepts that transformed the search

engine into a successful Internet business.
11/14/2013 Presenting the real-world advice you need to set out on the
road to your ultimate success; this book offers practical;
understandable; and doable guidance on achieving any goal
in nine easy steps.
11/4/2014 By improving your ability to understand and manage
emotions; this book will show you how to better handle
situations; events and other people that in the past you’ve
found difficult or stressful.
6/17/2013 Authored by a successful entrepreneur who is reaping the
rewards of the entrepreneurial age; this book presents a
master class in gaining an entrepreneurial mind-set; and
shows you how to change the way you think; the way you
11/3/2015 Imagine being so gifted that the work you are paid to do
comes as naturally as breathing; and is so enjoyable that you
would do it for free. This book will help you discover what you
should be doing; and will show you how you can make a living
5/29/2014 Explaining how to defeat the obstacles that stop us from
achieving more in our everyday lives; this practical book helps
us examine why we might have these tendencies and how to
overcome them in order to feel more together; in control and
8/20/2013 Featuring tons of fascinating quotes; outrageous humor and
vibrant visual material; this irreverent and practical guide
shares the authors' proprietary formula for achieving a
heightened and sustained level of interestingness.
12/18/2013 Showing us how to discover what we should be doing with our
lives and how to make that happen; this inspiring book
explains how we can leap over hurdles; bash through barriers
and drive forward towards successful and fulfilment.
1/28/2015 Arming you with all the tools and tactics you need to handle all
kinds of people; this book explains how to cope with a range
of situations with difficult people and to focus on what you can
change. Why let someone else's bad attitude ruin your day?
5/4/2011 Containing tools; research; case studies; and plenty of
practical exercises to boost your negotiation skills; this book
reveals how you can consistently get people to see things
your way.
3/31/2011 Have you ever wondered how some people always manage to
succeed? This book offers NLP techniques that show you how
to change your mindset and alter your behaviour to become
the most valuable asset in your company.
6/4/2013 Whether you dread social events with a passion and spend
evenings cringing in a corner; or just want to have better
relationships at work and in life; this down to earth;
approachable book will help you: command attention when
10/11/2013 Improving your people skills and becoming a people-person is
a surefire route to success; happiness; and confidence. This
book provides sound advice that will help you confidently
communicate and build a rapport with anyone.
5/29/2014 Drawing on the latest research and proven psychological
principles; this plain-English book outlines practical success
strategies and powerful scenarios that you can apply to all
facets of your life.
11/22/2010 Packed with new persuasion techniques as well as many
powerful traditional methods; this book shows you how to
entice people to your point of view; how to overcome
resistance; how a bit of showbiz can go a long way; and much
4/27/2001 Learn how AOL transformed itself from an ailing service
provider to one of the world's most successful companies.
5/23/2012 Concise; punchy; and packed with real solutions; this book
provides 100 proven and effective ideas for businesspeople in
need of fresh new ideas; whether they work for a small firm or
a Fortune 100 giant.
5/17/2012 Whether you manage a few people; or a few hundred; this
succinct book offers 100 proven and effective quick bites of
business wisdom for everyday management success.
4/21/2011 Providing accessible advice and practical exercises from one
of the world's best-known and most sought-after authorities on
leadership and management; this book presents the answers
and inspiration you need to lead successfully.
4/20/2011 Whether you're a new or experienced leader; running a small
team or an entire organisation; this practical book will help you
find the answers and inspiration you need to be simply brilliant
at work; fast.
9/9/2015 Providing a burst of fresh thinking to upgrade yourself from
ordinary to extraordinary; this book will show you how to get
motivated; be positive and make exceptional things happen.
8/3/2012 Complete with engaging illustrations; this dip-in; dip-out book
presents 50 practical rules that we can all follow and use to
become the effective leaders we aspire to be.
2/2/2006 Based on the experience and insights of two leading
practitioners working within one of the world’s largest
organizations; this practical; pragmatic workbook is packed
with hints and tips to help managers put knowledge
4/20/2002 Reconciling what is with that which will come.
12/23/2013 Sharing practical; actionable steps – stuff you can actually do

– to improve your life; both at home and in business; this
inspiring book will show you exactly how to motivate yourself;
focus on your passion; face setbacks and keep on moving
1/28/2011 Packed full of hints and tips from the real life experts; this
book is a compilation of inspirational women's start-up stories
that lets you share their accounts of how their businesses
came to be; as well as the highs and lows that came along the
5/18/2012 Whether becoming a manager has brought out the inner
dictator in you or left you feeling painfully awkward; this book
lays out essential lessons to help you become the best
manager you can be.
11/18/2005 By demystifying corporate culture to reveal why it has such a
powerful influence on every aspect of the performance of a
business; this timely text shows how to shape high-performing
corporate cultures in a complex international environment.
11/1/2004 This book challenges Human Resource Management (HRM)
to assume its rightful place at the leading edge of knowledge
management and innovation by asking key questions to
ensure continued effectiveness.
1/5/2005 The authors of this text show how we can understand different
markets and customer needs in a wide range of cultural
contexts. They also show that culture is the dominant factor
that pervades all relationships and behaviors.
10/29/2013 Featuring ideas; tips and techniques to help you enjoy a more
mindful approach to life; this book will show you how to open
up to new ideas and new ways of doing things; thus reducing
stress and bringing about positive changes in your life.
5/27/2015 Offering a groundbreaking approach to understanding
creativity in education and in business; this book is a
passionate and powerful call for radically different approaches
to leadership; teaching and professional development to help
8/7/2015 There are people who don't chase clients; clients chase them.
In a world of endless choices; why does this happen? This
book is a recipe for ensuring demand outstrips supply for your
product or service; and you have scores of customers lining
8/13/2015 Although you may not realise it; the knowledge and know-how
you have acquired in your life to date is a truly marketable
asset. This book shows you how to find and shape the
message inside of you; and importantly; in such a way that
7/16/2015 A true powerhouse bursts with energy and purpose; elevating
the performance and brightening the outlook of everyone
around them. This practical guide shows you how to raise
your personal effectiveness to dynamic levels and completely
6/21/2013 Containing timely examples and tips tailored for coping with
difficult times; this easy-to-digest; anecdotal and practical
guide arms you with a personal toolkit to handle day to day
challenges; and provides strategies for thriving in uncertain
5/31/2011 Weighing in with humour; insight; practical tips and personal
anecdotes; this thought-provoking book will help you fulfill
your potential; seize opportunities; succeed at work and
respond to adverse situations with a positive attitude.
8/4/2014 Whether you're feeling a little lack-lustre at work; or you’re a
manager with a team you want to get the most out of; this
inspiring book will give you real; practical steps you can take
to engage at work and encourage engagement in others.
5/30/2014 Presenting tools and exercises for maximizing your brain
power; this thoughtful and concise book includes brain-
powered self-help advice that will improve your mood; help
you deal with stress; and be better and smarter at work or in
5/17/2013 Taking a direct; light-hearted; wholly practical approach; this
book features accessible; straightforward techniques you can
use to make 'yes' be the response you get next time you ask
for something; whether it's the afternoon off or a pay raise.
1/6/2016 Teaching you the things it takes others years to figure out; this
unique book presents nuggets of wisdom and invaluable
career advice to show you how to be more effective; more
accountable; more visible; and less afraid.
5/13/2014 Offering numerous techniques for improving communication
and making an impact professionally; this book uses fresh
approach to teach businesspeople how to say difficult things
and ask difficult questions in a way that is positive; effective;
1/30/2002 Business advantage is all about seeing the future more clearly
than your competition and seeing it first.
4/15/2004 This book gives you the techniques and tactics you need to
become a master in the art of selling. It features 100 tips and
ideas for driving your sales up; boosting persuasiveness and
smashing your targets.
1/3/2008 Whether you are the CEO of a public company or the head of
your own little empire of one; this shortcut book offers a high
impact; time-saving guide to the essentials of leadership.
6/30/2014 Explaining how good conversation can make a difference in
every aspect of your life; this book will show you step-by-step
how to converse skillfully and enjoyably with other people; at
home; at work; on the phone and on the street.
7/2/2015 We're all drowning in work - never-ending to-do lists; constant
deadlines one after the other; too many emails to possibly
answer! If only some of that load could be lifted... This
important book shows you how to stop wasting your time on
4/29/2008 By teaching you simple; memorable and costless ways to win
more attention and more business; this unique book shows
you how to achieve more from your verbal communication;
and get the results you want when speaking to others.
4/4/2001 How the collection; dissemination; and practical application of
knowledge are transforming business and the world.
7/17/2015 Without vague theory or superfluous anecdotes; this book

shows you how to reduce stress and boost productivity by
uncovering your mind's in-built "self-clearing" capacity. Learn
how to cut the noise and clear the fog; and start working on
6/11/2015 Short and punchy with quick tips and inspiring graphics; this
book will have your imagination; creativity and determination
firing on all cylinders. You'll come away with a set of BIG goals
to fuel and drive your BIG life.
9/5/2007 Telling real; practical; fun; exciting and above all else relevant
stories that you can apply straightaway; this back-to-basics
book strips away the hype; jargon and mystery to give
coaching a clear definition in all its forms.
8/14/2013 Whatever your vision; challenge or present position may be;
this authoritative book strips away uncertainty and doubt; and
conclusively shows that everything we need to be successful;
we already have.
12/24/2001 Unique insight on corporate ownership and social
responsibility.
8/13/2015 Designed to debunk the ever pervasive myths around the trail-
blazing rebel outsider; this book is a manual for positively
directing your insecurity; awkwardness and role-confusion –
towards a meaningful future; shaped and pursued on your
1/9/2014 Teaching you skills that will show you how you to change your
behaviors and slow down in your work and personal life; this
book will help you be creative; find new or better ways of
doing things; get ideas; and spot opportunities you would have
9/5/2013 Whether you're speaking to one person across a table; 20
people in a boardroom or 1;000 people in a ballroom; this
book shows you how to use what you've already got to give
you clarity; confidence and impact in every speaking
7/2/2013 Packed with short; rapid fire sections complete with visuals
and special features; this conversational book will teach you
how to communicate more effectively so that people say 'yes'
to you more often; you enjoy your job more; and you get more
11/8/2004 This book is the unique; step-by-step guide to the most
essential techniques across strategy; marketing; finance;
commercial management; operations; leadership and much
more.
11/1/2004 This one-stop guide contains business ideas that have
delivered; or have the potential to deliver; significant and
lasting benefits; or have had lasting impact in other ways on
the business world.
7/16/2010 Shrewd businessman; inspirational figure and sweet-talking
star of "The Apprentice;" Alan Sugar knows how to strike a
deal - and this book draws out the universal lessons from his
remarkable success so you can apply them to your business
8/3/2010 Mega-mogul Bill Gates is quite simply the richest and most
successful businessman of all time. This insightful book draws
out the universal lessons from his phenomenal success and
identifies leadership strategies that can be applied to any
7/13/2010 By drawing out the universal lessons from Philip Green's
remarkable success; this book identifies ten strategies for
building a business empire that can be applied to any
business or career.
5/30/2012 Explaining how to offer superb customer service to your social
media consumers; this book uses easy-to-follow visuals and
instructions to break the process down and show you exactly
how to set up your own successful social commerce
7/13/2010 With simple; practical steps; real life examples and quick
definitions to explain the jargon; this definitive guide shows
you how to use the whole spectrum of social media in an
efficient and measurable way in order to market your
1/26/2010 How many times have you thought of something crucial to do
and then forgotten it completely? This helpful book simply
shows you how to get stuff done; with lots of little techniques
tried and tested on scores of individuals.
4/4/2001 Irreverent lessons for leading innovation in the new economy.
7/23/2015 Presenting techniques that work in every type of interaction—

conversations; socialising; dating; interviews; sales;
marketing; and networking; this book will teach you how to
lead in all your interactions; so you can get more of what you
5/21/2015 Containing a practical; straightforward action plan for life; this
book presents a roadmap to honing a razor sharp focus so
you keep driving through to the finish line and become what
you've always wanted to be.
11/6/2014 Providing clear and functional examples drawn from real life
experiences; this practical guide outlines strategies and tools
for transforming anyone into an effective leader; and offers a
simple; straightforward approach to developing the leader
2/3/2012 By cutting out the theory; and focusing on the things you need
to know and do to come up with a killer strategy; this book
offers advice on how to involve the right people in the
stimulating and challenging strategy creation process.
6/10/2013 Using extensive research analysis as well as the author's own
personal experiences; this book reveals the truth about
confidence - its root causes; as well as the damaging self
beliefs that generate poor confidence; and shows how you
1/10/2013 Offering readers a hard look at the quality of their careers and
personal lives; this brutally honest guide presents a set of
seven steps designed to help readers map out their actions;
and attain what once seemed elusive milestones.
1/10/2013 Using the power of creative visualization and other well-
understood psychological techniques; this practical book is
filled with five minute exercises to help you lead the fulfilling
life you've always dreamed of.
2/14/2014 Packed with the author's hand-drawn illustrations; helpful
quotes; mini-case studies and Q&As; this book will help you
learn how to change your mind-set for the better and think
positively; take action to achieve your goals; fight against
2/21/2003 Provides powerful; practical insights and ideas that really
work; including hundreds of specific; practical; effective time
management tips from dozens of salespeople who are on the
"front lines" every day.
6/23/2010 Helping you discover the essence of your personal power and
belief in yourself; this inspiring book shows how you can
improve the quality of your relationships by changing the way
you think about yourself and how others think about you.
12/3/2004 This witty; practical book for executives; managers and
professionals divulges useful paradoxes and tried-and-true
tips for getting maximum results from people.
7/30/2008 Teaching its concepts in short; tiny bites for the busy manager
of today; this vital; user-friendly; inspirational guide will show
you how to break through the mediocrity and inspire success
where there was no success before.
11/19/2012 Based on years of successful live workshops; seminars; and
personal coaching programs on communication and
leadership; this user-friendly book offers fresh insights into
communication and rapid decision-making; the importance of
5/29/2003 100 ways to help you create the self you've always known you
could be.
11/8/2012 Containing proven methods to positively change the way you

think and act; this book will help you break through the
negative barriers and banish the pessimistic thoughts that are
preventing you from fulfilling your lifelong goals and dreams.
7/23/2015 If you feel your shyness has held you back and prevented you
from living a full life; this compassionate guide presents a
powerful collection of useful information; case studies; and
exercises on how to manage your shyness so you can
1/23/2006 Learn how to maximize your time by setting priorities; creating
useful schedules; and overcoming procrastination with this
book's broad range of strategies and tactics.
3/10/2008 Featuring secrets and short-cuts from sharp production
directors; great sales reps; and savvy marketers who used
advertising to build successful businesses; this invaluable
book will give your advertising the lift it needs; at a lower cost.
12/11/2007 Combining 50 years' experience of two managers; and the
experiences of other managers who have been interviewed
and observed; this real-world guide will help you do a more
effective and efficient job of managing people and tasks.
6/6/2007 Discussing the extensive assortment of characters you’re
likely to encounter at work and how best to deal with them;
this book will give you the tools to better supervise problem
workers and the confidence to stand up to them.
12/21/2005 Presented in a bite-sized package that encourages instant
execution; each idea in this practical book shows business
managers and owners how to make an immediate difference
in attracting new customers with little or no cost.
7/6/2009 Culled from the study of human behavior; relationships; and
communication; this guide offers tested and true ideas that will
help you be more effective; efficient and in control of your
relationships with people.
11/30/2006 With a focus on increasing the ROI you make in your
organization’s business development program; this practical
book shows you proven sales tactics from a variety of
business models and how to put them to work in your own
12/20/2005 Presented in a bite-sized package that allows instant
execution; each idea in this practical book shows business
owners and managers what they need to do to be successful
in today’s marketplace by hiring and motivating the right
11/29/2006 Presenting 151 quick and easy ways to meet the challenges in
our daily lives; this book will help you to do more in less time;
take control of your schedule; and create a new balance
between your work and your family life.
7/8/2009 Helping you to build and keep a sales team that delivers
sustainable results; this book categorizes key sales-motivating
management skills; tools and techniques while incorporating
the art and science of sales management; leadership and the
1/23/2008 Offering you a full menu of recognition and reward strategies;
this practical guide comes with detailed descriptions of the
most popular ideas in business; plus others that are destined
to become classics.
10/31/2011 Looking for rapid online marketing results on a shoestring
budget? This concise book is packed with real-world tips and
proven techniques to create online PR and marketing
campaigns that drive traffic to your site and buyers to your
11/10/2010 Looking for a way to attract new clients without spending a
fortune? This unique book - packed with real-world tips and
proven techniques - makes it easy to tap into the power of
today's hottest social media sites.
5/22/2003 The perfect book for everyone fascinated with the history of
business.
9/25/2002 A concise reference to keeping customers happy and

maximizing your organization's bottom line.
3/20/2006 Whether you have a start-up company or an established

business; this book will show you the most effective strategies
you need to accomplish your objectives and thrive in a
competitive marketplace.
12/9/2015 Including a plethora of tips; tricks; and techniques; this book is
power-packed with proven; ready-to-implement action ideas to
enhance your customers’ experience.
5/21/2003 Now you can get the media attention that the big names get--
without paying what the big names pay.
8/20/2009 Including detailed tips and techniques for utilizing 21st century
grassroots publicity techniques; along with earning ink or air
time; this guide will help you let the world know who you are;
what your company offers; or the urgency of your cause.
12/13/2005 By exposing the nine most common (and often fatal) myths in
business; this lively; practical book offers simple; battle-tested
solutions to the self-induced problems created by small
business owners everyday.
4/1/2013 For the busy manager seeking effective and timely results
from leadership development training; this sensible book can
become a springboard for solid professional growth and
accelerated success in the development of all-important
4/24/2015 Featuring a set of proven techniques for those who serve as
mentors in a variety of contexts; this book walks readers
through a series of useful mentoring practices that create an
environment around the mentor–protégé relationship
4/3/2013 Identifying the attributes of team membership and team
leadership that set the stage for accomplishment of group
objectives; this book defines the essence of superior
performance by project teams at work.
9/17/2002 The book's author presents a radical and revisionist point of
view in support of hierarchy and accountability as tools to
boost organizational productivity.
7/2/2015 Beginning with the riveting; true story of Massachusetts
clipper ship Captain Josiah Nickerson Knowles who saved his
crew and all but one passenger during not one but two
shipwrecks in the Pacific; this valuable guide presents a
4/30/2008 Focusing on molding the sales team into an organization's
most productive nucleus; this comprehensive book uniquely
integrates critical development; organizational; and
compensation concepts into practical; day-to-day processes.
2/17/2006 Whether you’re replacing an employee who’s leaving; or
creating a new position in your organization; this cutting-edge
guide takes you step-by-step through the interviewing and
hiring processes.
10/18/2006 Whether you're replacing an employee who’s leaving or
creating a new position in your organization; this updated
step-by-step guide shows you how to write a concise;
accurate job description; then how to translate it into realistic
5/28/2010 Whether you’re replacing an employee or creating a new
position; this book shows you how to write a concise and
accurate job description; identify key competencies; and how
to translate them into a realistic set of search criteria.
11/18/2004 This convenient guide explains various types of objections to
buying a salesperson's products; why they are raised; how to
uncover the prospect's real concerns; and how to close the
sale.
10/2/2003 Here is a book that breaks the mold of how bosses view their
employees and replaces it with an approach that is far more in
tune with today's work force. It shows how to build a work
environment that is exactly what your employees deserve.
1/21/2011 Through humorous; informative anecdotes plus user-friendly
tips and exercises; this easy-to-follow guide will arm you with
the confidence; knowledge and tactics to help you market
yourself in the workplace.
1/10/2006 Here's help for anyone who has something to say or write but
has difficulty doing so. This self-paced guide features
thorough coverage of key grammar skills; and clear
explanations with a minimum of grammatical terms.
1/30/2006 Learn how to make yourself clearly understood with this step-
by-step handbook that will help you to teach yourself the often
confusing and hazy rules of punctuation.
1/10/2006 From filling in the blanks to joining short sentences into longer
and more graceful combinations; this self-paced book will
improve all writing capabilities.
1/6/2006 Use this to-the-point guide to learn how to write clearer
English; improve your grades (if you're still a student); and
increase your chances of finding a new or better job.
4/27/2006 Written with a crisp style and provocative insights; this clever
book explores how the best bosses; employees and suppliers
think; learn and communicate differently.
12/29/2005 Whether English is your native language or your second
language; this no-nonsense guide will encourage you to use
words correctly and confidently; as dynamic tools that explain
or persuade.
5/28/2003 The power to think and to generate extraordinary ideas lies
within all of us.
10/2/2015 Explaining how women can manage gender expectations and

still successfully climb the corporate ladder; this book takes an
innovative; sometimes controversial approach; using stories
from executives at the highest corporate levels to show how
2/27/2007 Filled with strategies and solutions you can implement
immediately; this book offers real-life cases and ground-
breaking research on how members of any generation can
better relate to minimize conflict; miscommunication; and
2/24/2005 Filled with tips; checklists; summaries; and colorful "success
story" anecdotes; this solid guide offers fresh insider secrets
on how to establish credibility via media interviews.
10/18/2002 Become a proficient public speaker and presenter with these
helpful hints; tricks and tips.
10/30/2002 Learn the proper protocol for many questionable business

situations with this straightforward guide.
6/4/2010 Revealing both the unwritten and unspoken rules of success;

this timeless guide gives new hires and seasoned
professionals alike those rather effortless strategies for
climbing that slippery ladder of success.
Books24x7 on December 1; 2014.
4/24/2012 Helping you produce your next report faster; easier; and with
total assurance; this comprehensive guide is filled with a wide
range of samples and templates that can be customized to
create professional-looking; clear; and concise reports for
8/21/2009 Revealing the war games run by large consulting firms; this
book will show you step-by-step how to organize; prepare;
and run your war game with your team at a fraction of the cost
of the big consultants.
12/1/2009 Taking you on a wild; roller-coaster ride through the streets of
New York's famed Madison Avenue; this unique book teaches
you the specific psychological techniques that today's top
copywriters and designers use to influence the masses.
9/15/2009 Allowing you to uncover surprising secrets about the workings
of your own mind; this cutting-edge book will transform your
thinking about what human attention is; and explains how you
can incorporate the insights found here into your daily life.
8/11/2009 Introducing the Five Powers of Kindness; this book reveals
that to succeed in the 21st century business climate; you must
make the conscious development of kindness your business
imperative.
3/31/2014 Most of us are unaware of the digital bread crumbs that we
leave behind with every post. This timely guide shows you
how to safely and successfully navigate your online world;
protect yourself and your children from online predators; chat-
8/11/2009 Including real-life stories of business and personal failure
experiences; this book is the definitive how-to manual for
leaders seeking to embrace the power of failure as a learning
tool to improve their organizations and achieve ever-greater
10/28/2002 This guide provides philosophies; strategies and sound advice
for managers to begin thinking like CEOs.
11/10/2010 Supported by relevant stories; and couched in humor and

irony; this book provides direct; specific; and valuable real-
world advice and insights for CEOs and aspiring CEOs or
executives.
6/4/2014 Offering a roadmap to success; this book will help managers
and executives at all levels avoid the traps of traditional
strategy formulation and decision making; attract; retain; and
develop stars; identify a clear path for success; and more.
7/19/2006 Favoring neither the “in-your-face” tactics of the “break-
through-the-glass-ceiling” school of thought; nor the “sugar-
and-spice-and-everything-nice” approach; this practical book
shows women how to achieve both a rewarding career and a
12/10/2007 Explaining how to merge selling and buying into a single
process; this targeted guide reveals how the most
accomplished professionals actually do big deals and create
long-lasting client relationships.
10/30/2002 Learn how to inspire your employees by implementing a
mentoring approach rather than a supervisory attitude.
3/8/2004 This book suggests that radical change is possible; and lays
out the blueprint to do so; with a radically new model in which
companies leverage all of their assets in order to provide real
value to the communities in which they operate.
7/2/2012 Showing you how to emphasize the knowledge; skills; and
abilities that you have and that employers demand; this
practical guide offers an effective way of handling the all new
competency-based interview.
7/31/2008 Including sample phrases and accomplishment statements;
this guide offers a new and more effective way to handle
performance reviews and coach employees to emphasize the
knowledge; skills; and abilities that they have and the
2/17/2005 Learn to build effective business relationships; hire people
who generate better results; influence people; and more. This
practical book shows you how to accelerate your
organization’s critical business outcomes in a pragmatic way.
4/25/2005 With a proven three-step strategy that will inspire you to be
creative; consistent; and politely relentless; this hands-on
guide offers tips and techniques for successfully attracting and
closing business.
7/21/2009 Drawing from the author’s 20 years of consulting experience;
extensive studies of best practices and the latest in
neuroscience research; this book will show you how to tap
your team's natural motivations and achieve consistent;
7/24/2008 Filled with real world; practical advice gathered from Fortune
500 companies; small businesses and entrepreneurs; this
book shows you the essential skills you need to create the
kind of service partnerships that lead to both satisfied
3/29/2004 This book masterfully presents proven success principles and
powerful implementation tools that you can immediately apply
in bringing out the best of yourself; your team; and your
organization.
12/22/2003 This book will show you how to overcome adversity; energize
yourself; maintain life-long learning; achieve your personal
goals; make relationships work; tap into your hidden creativity;
persist until you succeed; and much more.
6/11/2007 Giving you the tools you need to be confident and letter-
perfect in any business setting; this guide unlocks the
mysteries and benefits of business etiquette so you will stand
out and set the right tone in all of your business relationships.
3/10/2009 Showing you how to improve your e-mail efficiency; this book
helps you gain mastery over your electronic mail box and be
more effective at getting your messages across with style and
impact as well as managing and responding to the messages
1/28/2014 Presenting an emotion-based approach that will change the
way you think about verbal communications; this book will
help you gain the confidence you need to stand in the
spotlight and "wow" clients or executives; create connections;
10/9/2009 Packed with simple tools; tactics; tricks; and techniques; this
book will help you see how feelings directly impact your
workforce; do comprehensive evaluations; and create an
empowered team; even if you've never done it before.
4/24/2008 With help from this insider's guide; you'll learn about
personality assessment testing so you'll never have to worry
about getting the job you want—or keeping the job you love—
because you couldn’t pass the personality test!
7/28/2008 Presenting new "cognitive technologies" for boosting company
cultures into more alert; innovative; empathic; and energetic
performance; this book's quick-but-potent method can
transform your senior leadership; and also your entire
11/8/2010 Stress-related disorders are fast becoming the most prevalent
reason for worker disability. This book offers effective
strategies for maximizing your productivity while also
maximizing your health and well-being.
6/23/2010 Through hundreds of valuable tips and dozens of networking
success stories; this book will show you "the tricks of the
trade" from the woman dubbed the "Queen of Networking."
7/30/2009 Using a simple; understandable language with basic
transaction examples and a visual approach; this book
demonstrates how the balance sheet; income statement and
cash flow statement work together to offer a "snapshot" of any
1/24/2014 Teaching the process of skillfully asking simple questions to
extract the information you need; regardless of the type of
subject; this book will show you how to practice good listening
techniques; know when and how to control a conversation;
12/20/2013 Taking you through a thought-provoking journey on how to
transform your business into a haven of productivity; this
insightful book gives you a step-by-step roadmap for building
a business that's fueled to win in today's market.
8/14/2015 Delving into the concepts of play and what makes it so
powerful in children's development; this book will show you
how adults and companies can recapture and use this
powerful tool to foster innovation; increase their competitive
5/20/2008 Discussing what attracts people; what repels them; and what
makes them tick; this book will help you gain an upper hand in
your interaction with others that translates into higher salaries
and better relationships in which you are never the victim.
4/10/2006 Women in positions of leadership; from home business
owners to corporate executives to mothers; will find this book
inspiring and thought-provoking.
4/7/2006 Filled with helpful; sound; and exhilarating advice; this clever
book is a must read for anyone who works with people.
2/2/2006 Containing over 250 questions; quotes; ideas; and advice

snippets; this concise book provides explanations about why
time management and goal-setting is important; the benefits
of being punctual; ways to better organize yourself and your
3/28/2006 Packed with advice; hints; tips; tricks; and techniques; this
concise; inspiring book takes a realistic; fresh approach to
selling.
8/3/2011 A toolbox of growth for top management; sales and marketing
management; and entrepreneurs in any business or industry;
this book will help you see what you can implement directly as
well as where you can foster new or accelerated growth in
11/28/2012 Authored by Xerox's former number-one U.S. salesperson and
one of America's top sales trainers; this one-stop sales book
and training course includes action steps to help you develop
unique and proven selling methods; set goals; list prospects;
11/19/2003 This book delivers a stimulating account of how a salesperson
can achieve outstanding results in the marketplace. It also
offers help with getting motivated; penetrating target accounts;
building relationships; handling objections and more.
2/26/2009 Explaining how you can succeed by effectively using your
current circle of contacts; this empowering book cuts through
the myths and misunderstandings to show you how millions of
job hunters have networked their way to great new
7/29/2008 Drawing on interviews with a team of performance and hiring
experts nationwide; this book meticulously outlines an arsenal
of cutting-edge tools and strategies tied to predicting
performance and a "passion for excellence."
3/1/2006 Let this concise; powerful guide show you how to hold
efficient; effective meetings by inviting the right people;
developing a proper agenda; accepting suggestions and
opinions of group members; and much; much more.
10/26/2002 Learn to prioritize and organize with this step-by-step; concise
guide.
10/11/2005 Protect your career and workplace from the hidden costs of
workplace tension and hostility. This insider's guide shows you
how to protect productivity and maintain unity between leaders
and employees; even during periods of uncertainty and rapid
1/26/2011 Packed with real-world examples and applications to a wide
variety of situations; this step-by-step guide distills the
fundamental sales process into simple; easy-to-understand
and easy-to-implement principles; processes and practices.
6/18/2008 Demonstrating how you can sell yourself; your ideas; and your
organization; this practical book explains in clear; simple;
easy-to-understand terms the skills you need to get your
message across in any speaking situation.
10/30/2002 This book explains in clear; simple; easy-to-understand;
common sense terms the skills you need to get your message
across in any speaking situation.
9/24/2012 Delving deep into how and why people lie; this book
demonstrates how to use the sophisticated psychological tools
of interrogators to determine on a case-by-case basis whether
or not someone is lying by what they are saying; or by what
1/17/2007 Whether you're conducting job interviews; trying to survive the
dating scene; raising teenagers; or cold-calling prospective
customers; this straightforward book provides you with the
tools to know if and when someone is lying to you.
6/9/2005 Use this effective guide to learn how to make; manage; and
move arguments without offending or embarrassing anyone;
including yourself.
10/10/2011 By teaching you how to make; manage; and move arguments
without offending or embarrassing anyone; including yourself;
this book shows how you can win arguments using the "gentle
way" rather than through angry confrontation.
11/28/2006 Revealing powerful negotiating tools drawn from a unique
blend of sources; this book will teach you the techniques for
developing life skills that will dramatically enhance your
chances of professional success and personal satisfaction.
10/11/2011 Containing real answers to real issues; this witty; caustic book
explains how to live out the rest of your career with a sense of
peace and contentment that comes from accepting and
skillfully playing the hand you've been dealt.
1/17/2006 If you think the only way to survive an Idiot Boss is to
medicate yourself; quit your job; or lace your boss' coffee; this
witty book offers hope for your spirit; strategy for your mind;
and essential tips for dealing with a difficult boss.
2/28/2007 Featuring a system for scanning and interpreting anyone's
body language; this step-by-step book will help you develop
the same skills the best interrogators and detectives use to
assess spies; criminals; and witnesses.
10/30/2002 This book was written to help organizations surmount the
challenges of this new full-employment economy and hire and
retain the most competent and motivated workforce possible.
6/2/2009 Using entertaining; energetic; and enlightening stories from
the author's experience; this witty book shows creative
readers how to clearly define and solve a problem and how to
market the solution.
3/5/2004 Whether the difficult people you work with are your managers;
employees; co-workers; or family members; this book will
teach you how to handle them.
12/13/2005 Drawing on e-mails and letters across America; popular
syndicated columnist Ken Lloyd presents examples of some of
the most outrageous; classic; and current workplace
(mis)behaviors; along with strategies to effectively deal with
5/17/2011 Identifying the roadblocks and pointing out the landmines to
new leaders; this dependable reference will smoothly guide
you through the rapids of accession into a graceful landing in
the executive's chair.
1/25/2006 From planning a meeting and choosing a meeting facility; to
making the agenda; choosing speakers; or getting promotions
out the door; this helpful guide provides you with many up-to-
date resources and ideas for each aspect of your meeting.
8/17/2015 Through simple frameworks brought to life with stories from
the trenches; this book gives leaders a way to get the best out
of their teams by focusing their energy where it will make the
biggest difference.
6/17/2008 Delving into the true significance of mentoring; this edgy book
reaches for the history; tradition; and spirit that motivates
mentoring and introduces new concepts by asking readers to
open their hearts and minds and think differently.
7/26/2006 Containing 25 keys to greater leverage for leadership in
business and success in life; this book will take you to
memorable places; introduce you to fascinating personalities;
and explore situations that illustrate the power of the leverage
7/31/2008 Whether you need to get a message through to an employer;
team; committee; your staff; your neighbor; teacher; student;
or spouse; this essential guide will show you how to get their
attention and get what you want.
1/21/2011 Filled with strategies; tactics; and time-tested advice; this
practical book will help you maximize your time by setting
priorities; creating useful schedules; overcoming
procrastination; and boosting your energy level and
9/14/2009 Written in a down-to-earth; practical style; this handy guide
offers insightful strategies and easy-to-implement tips to help
you achieve the outcomes; you desire in every meeting.
12/23/2005 Avoid the common stumbling blocks to success and become a
manager with a true winning edge by reading this book which
examines a variety of mistakes managers commit daily that
stifle productivity; squelch opportunity and generally irritate
10/7/2011 Today you need winning strategies to avoid the costly pitfalls
of high turnover; low morale and poor collaboration. This book
offers you practical tips and proven techniques to guide all
your employees to greater innovation; cooperation; and
3/2/2016 Dispelling current myths and revealing practical strategies to
maximize passion and performance in any individual; team; or
organization; this book explains that we already possess the
single most critical skill for achieving and sustaining success
6/11/2010 Authored by the undefeated record holder in speed memory
and long-term memory; this book shows you the easiest;
fastest; and most effective way to increase memorization
capacity and reading speed; improve study habits; and
10/28/2014 Authored by an expert with years of both clinical and personal
experience; this book reveals how the practice of
mindfulness--the ability to focus our attention on what is;
rather than be distracted by what isn't--can be a powerful
10/26/2002 Improve your personal and professional life by setting
achievable goals with this succinct reference.
11/17/2014 Whether you want to be a better leader; manager; negotiator;

salesperson; or decision-maker; this book contains numerous
examples and practical exercises that will help you use
neurolinguistic programming (NLP) to improve your career
1/28/2015 Showing how top intelligence experts from the worlds of
espionage; business; and law enforcement get the truth; this
book reveals the key tools you need to get the information
you're seeking; whether your aim is to grill suspects and
7/15/2013 Relying on data from actual workplaces across America; this
witty book spotlights office idiots wherever they exist in an
organization; and offers practical advice on what to do and
even what to say when you encounter them.
12/3/2003 This motivational text; written by women for women is filled
with teaching points and real-life stories organized into three
categories: success of the mind; success of the heart; and
success of the soul.
12/27/2004 This one-stop guide to patents and trademarks breaks down--
in plain English--what patents are; what can be patented; how
to select a patent attorney; patent prosecution; inventors and
the IRS; employer and employee invention rights; and more.
11/29/2004 This step-by-step guide demonstrates how to close the deal of
a lifetime by making the pitch of a lifetime through 10
strategies on how to execute a pitch by following each phase
of new business development.
4/11/2008 Inviting readers to convey more of who they are by expanding
and using their natural strengths; this unique; optimistic book
shows what we can do with our growing knowledge of
strengths; from interesting information to practical application.
7/30/2008 Going beyond coping with or handling workplace conflict; this
book explores the premise that conflict is often an indicator
that creative energy is about to be unleashed and when
opposing forces come together; the potential for success
2/9/2006 Use this easy-to-read guide to change the way you evaluate
projects and problems; and help you chart the right course
personally and professionally.
9/30/2003 This book focuses on the elements of speaking effectively
from a design and a delivery perspective.
It shows you how to engage; stimulate; and maintain an
audience's attention; and also focuses on the trouble spots of
any presentation.
10/11/2012 Blending traditional marketing techniques with social media
tools; this savvy book shows you how to identify opportunities
at your fingertips and use them to build market share; boost
brand loyalty; and generate more revenue--fast!
9/4/2013 Presenting you with proven; time-tested techniques; this book
focuses on the incredibly challenging task of creating new
customers; and offers the author's specific ideas; concepts;
and practices so that you can implement them immediately
8/17/2009 Whether it's leading a brainstorming meeting for a staff of five
or giving a keynote speech to an audience of 5000; this book
provides time-proven techniques that show readers how to
make all their presentations professional; polished; and
10/29/2008 Analyzing hundreds of real questions; developed by real
salespeople; to provide you with realistic information; this
guide will transform the way salespeople think and operate by
offering specific; practical advice on how to ask better sales
2/27/2007 Revealing secrets that will eliminate business-writing phobias
and faux pas; this book will help you to create outstanding
documents that get optimal results.
4/17/2012 With the help of real-life stories and advice from top leaders;
this practical book teaches how; with the right direction and
guidance; real leaders quietly stand back and; no matter the
economic conditions; observe as others achieve success;
10/28/2014 Written from the inside perspective of a leading female
executive-compensation advisor who understands how pay is
determined and rewards and benefits are granted in corporate
America; this book reveals the four female "powerhouse
1/28/2008 Packed with solid writing advice and useful techniques; this
quick-reference guide will cut the time you spend on writing
sales; marketing; and pitch letters in half--and will help you get
the results you want and need.
11/27/2003 The author of this text provides salespeople with an arsenal of
tools that can be implemented easily and immediately to
enable a quantum leap in sales--from downplaying the
importance of money to analyzing personality styles.
1/21/2011 Covering every aspect of the negotiating process with
practical; proven advice; this informative book teaches that the
way you negotiate can get you everything you want and still
convince the other side that they won also.
5/28/2003 This book shows readers how to win negotiations and leave
the other person feeling like he or she has actually won a key
component of negotiations.
2/19/2003 This essential resource shares with you every secret; trick; or
strategy you will need to make buyers believe in you and do
exactly what you want them to do--buy what you are selling!
8/2/2011 Based on his experience teaching hundreds of thousands of
people how to negotiate; persuade; and make decisions;
author Roger Dawson provides proven techniques and sure-
fire strategies for solving everything the world throws at you.
12/10/2004 Many women struggle to achieve success in everyday
negotiations; from how much to pay the contractor to making a
good business deal at work. This book contains simple
strategies to help you negotiate the proverbial "win-win."
3/9/2016 Offering success strategies that can be used the moment you
stop reading; this engaging; conversational book focuses on
helping you help yourself by presenting easy-to-read and
easy-to-apply techniques that will help you get the edge in
7/1/2013 Hate your job? Ready to quit?
Is your boss is a flaming jerk? Think you might have a
lawsuit? This valuable book will give you the specific and
relevant advice you need to face any career-threatening
5/30/2014 Unlike virtually come
situation…and all other
outbusiness
ahead. books; this proven playbook
explores the unconventional tactics people less competent
than you use to get ahead and stay ahead.
11/17/2006 Use the tried and tested techniques in this cutting-edge guide
to conquer your shyness and learn to present yourself
confidently in a wide variety of business situations; from
speaking up at a meeting; taking credit for a project; and much
9/30/2003 This offers an overview of the performance appraisal process;
emphasizing the importance of providing employees with
positive feedback; and breaks the process down into several
steps.
3/22/2006 Written in a friendly; interactive format; this book teaches how
to abandon the negative myths about negotiation as well as
how to build relationships and get results.
12/16/2013 Organized as a month-long journey of improvement and
discovery; containing daily lessons with a core concept; skill-
development idea; and resources to support your practice and
application of the lesson; this book will help you develop your
9/17/2003 This book contains scores of easy-to-implement strategies;
checklists; and action plans for anyone who's managing a
sales team. It also presents valuable information and insights
on hiring and recruiting; effective field coaching skills; and
5/22/2003 Use Farber's Blueprint to develop super sales ability.
10/30/2002 Surviving Job Stress is a powerful; practical guide. Written in

an easy-to-read style; it offers invaluable help in recognizing;
controlling; and living with job stress.
6/8/2004 The author of this text demonstrates that small steps--15
seconds a day--can lead to the attainment of big goals. It also
provides the tools and techniques needed to stay focused and
committed to forgotten or abandoned goals.
10/4/2002 The 26-Hour Day will actually teach you how to gain at least
two to four more profitable; productive and enjoyable hours a
day at work and at home.
4/21/2006 What entrée should you never order at a business lunch? Is it
okay to order alcohol? These are just a few answers provided
in this insightful book that will help you turn networking
lunches into solid; long-lasting relationships.
1/20/2012 From the most strategic HR-related issues to the smallest
tactical detail of how to manage people; this helpful handbook
will provide any HR professional; manager; or business owner
of any size organization with the information they need to get
2/16/2010 Helping you increase your power of communication in any
social setting; this book will take you step-by-step from the
holistic to the detailed; to discover when body language
indicates something significant; and when an itch is just an
11/6/2013 Featuring photographs of celebrities and newsmakers the
actual moment they were lying; this book shares a quick and
easy approach to unmask signals of deception--from
"innocent" little white lies to life-changing whoppers.
12/17/2009 Based on the author's trademarked approach to growing and
strengthening businesses; this book offers an approach to
strategy development and planning for companies that
prepares them for an unknowable tomorrow in today's
4/2/2013 Inspirational and informative; this book shares real-life stories
of success and failure from the author's personal journey and
work as a mentor and coach to CEOs and executives of
Fortune 500 companies; mid-sized companies; and start-ups.
10/5/2015 Exploring the unique and challenging relationship that leaders
have with conflict; this book offers the know-how needed to
use conflict as the engine of innovation and creativity so you
will learn how to act courageously and be better equipped to
10/26/2002 The most complete and up-to-date collection of model
business correspondence for every conceivable occasion.
2/27/2009 A collection of model business correspondence for every

conceivable occasion; this invaluable reference contains more
than 300 model letters with instructions for adapting each to
your particular situation.
3/7/2014 If you are looking to upgrade your skills and embrace digital
technology; this book will help you prepare for a digital
interview and help you appear more professional when you
are presenting online.
8/21/2009 Filled with information; tools; tips; checklists; and road maps;
this book will help to guide managers and HR professionals
through the maze of people and legal issues; from recruiting
and retaining the best employees to terminating poor
8/20/2010 Whether you're a manager or an HR professional; this
indispensable guide will help you use performance reviews to
create confident; motivated; and productive employees - and
achieve your business goals.
2/27/2007 Featuring expert explanations; advice and motivation; this
concise and easy-to-understand book covers a wide range of
topics; from employee relations; team leadership; and
motivation to the legal aspects of hiring; firing; and disciplining
11/13/2015 Using examples drawn from a wide range of corporate and
entrepreneurial experiences; along with checklists and other
practical tools; this handbook gives you the confidence to
communicate effectively; as well as a clear understanding of
12/7/2006 Showing you how to rapidly transform basic writing skills into
global communications expertise; this book provides you with
a range of E-mail templates that you can instantly adapt to
your business needs.
5/12/2009 Blending strategic conversation at the board level with green
planning and program management at the middle-level; this
book will help organizations position themselves as leaders in
the marketplace; their industry; and communities in which they
8/7/2007 With stories; examples; and vibrant activities for the reader to
practice; this book shows any manager--new or seasoned--
how to coach and mentor employees rather than hover over
their shoulders and goad them into action.
6/12/2014 Offering you the tools to quickly move miles beyond your
competition; this cutting-edge guide reveals exactly how you
can make a difference sharing your knowledge - and get paid
top dollar while doing so.
11/13/2015 For business success today; your company needs to tell a
compelling story that creates engagement; word-of-mouth;
and brand loyalty. This book gives you a proven methodology
to create a compelling narrative; then shows you how to share
10/26/2011 Containing dynamic phrases that will enable you to prevail in
virtually all of life's important situations; this easy-to-use
reference book will help you take command of your words and
always stay ahead of the game.
3/6/2013 Presenting the latest compilation of the author's research on
how managers really communicate in today's world; this
amazingly fast-paced; easy-to-use reference offers thousands
of ready-to-use phrases that will enable you to move into the
9/29/2009 If you have ever had a conversation with a difficult person you
wished you had handled differently; this easy-to-follow book
will show you how to deliver a message and achieve the
outcome you desire every time you speak.
4/18/2008 Containing a great deal of humor; charm; and practical advice;
this book addresses the commonalities; the differences and
the barriers facing anyone trying to do business and negotiate
with other countries.
4/1/2014 Presenting a system designed to help you maximize
individual; team; and organizational leadership potential;
regardless of your position; pay; or power; this book will show
you how to discard outworn traditions and become the next-
6/28/2012 Almost everyone is guilty of playing the blame game. This
book gives you the tools to stop the destructive pattern of
making excuses and blaming others--to stop whining and start
winning.
10/2/2013 Helping you understand the cultural and collective forces at
work in human nature; this book will explain why people are
political animals; and why they engage in power-seeking
behavior.
5/21/2010 By pinpointing specific areas leaders can focus on and
change; this timely and accessible book shows how one
leader can effectively change the entire workplace
environment—for the better.
5/25/2005 For large corporations; professional firms; universities and
small groups; and government and voluntary associations; this
valuable guide shows employees and managers how to work
together with a clear method; cutting-edge strategies; and
4/1/2014 Taking readers through the same steps she's used to help
Fortune 500 companies; author Deborah Schroeder-Saulnier
reveals a critical-thinking process anyone can use to define
strategic tensions in their organization; identify the potential of
10/10/2013 Offering common-sense approaches anyone can use no
matter what the issue; this down-to-earth book demystifies
negotiation and provides a broad range of real-life negotiating
problems faced by people in dozens of countries - and offers
8/16/2005 Through case studies and simulation exercises; this important
book will teach you how to work effectively within the business
environment; conquer age-old barriers; and most important;
succeed as a business leader.
7/18/2013 Whether you need to jump-start the review-writing process or
are searching for phrases you can use verbatim; this book will
help any manager quickly and easily select the best phrasing
for any review - good or bad.
8/9/2010 Based on cognitive behavioral approaches; this book teaches
us to empower ourselves in all types of relationships with the
new techniques and insights of the four-step Harmonic
System.
5/24/2011 Drawing on proven; real-world results; this book dramatically
portrays one company's intense experience and presents a
simple; actionable set of truths about teamwork and
communication that can be applied to every workplace
2/27/2007 An easy-to-read reference tool; this guide gives you step-by-
step instructions for interactions on the job that involve human
sexuality; miscommunication; and misuse of power.
5/24/2012 Providing simple; powerful; and clinically proven techniques
for creating personal change and transformation; this
empowering guide outlines a realistic roadmap to help us
rediscover our power; save ourselves; and save our planet.
4/27/2012 No one needs to appoint you; promote you; or nominate you.
This book will show you how to turbocharge your career and
discover how to get things done...even without the title.
1/9/2012 Arming managers with the knowledge they need to become
effective virtual leaders; this timely tell-all user manual
includes actionable advice how to leverage engagement
drivers for virtual employees; develop or alter policies and
7/24/2009 Written in a loose and light style with real-life examples; this
handy guide provides managers with an easy; step-by-step
approach that harnesses the collective genius of their people
to drive innovation; improve efficiency; and increase morale.
4/3/2013 Containing numerous real-company anecdotes that bring the
concepts to life; this practical handbook provides a road map
for doing the right things right so you can manage your
organization more effectively and efficiently to create
5/17/2013 Featuring a mix of relevant tips and stories; and a connection
to rich online resources; this insightful book will help
individuals transition from employee to manager; and deal
with the new responsibilities that are part of the job; from
11/26/2012 Providing important insights on the topics essential to success
within the first five to ten years of any corporate career; this
relevant book discusses traits and techniques that will help
young people succeed in an ever-changing and always-
11/12/2012 Describing "Z" as the extraordinary effort ordinary people can
turn dreams into reality; this humorous; motivating; gritty book
will show you how to finally be what you dreamed you'd be
when you grew up.
5/29/2012 Helping you discover how you can get out of your own way
and realize The Zen Leader in you; this book shows you;
chapter by chapter; how to make the “flips” that reframe your
life; your leadership; and your world.
3/5/2014 Incorporating tips for building your transferable skillset;
networking; and enhancing your productivity in an increasingly
digital world; this book reflects the unique needs and
challenges of current twenty-somethings who want to make a
6/24/2005 By using this straightforward text; you'll get real-world; tested-
and-true advice on job hunting; making a memorable first
impression; networking; goal-setting; coping with difficult
personalities; gracefully exiting a position; and more.
12/4/2003 This edition offers new managers the skills and instincts
needed to excel and command respect; how to solve
everyday crises faced by managers; establish and meet
realistic goals and objectives; master the secrets of motivating
11/30/2009 Chock-full of specific examples and proven processes; this
book addresses head-on the principles that must guide every
action; decision; and communication that affect your business.
12/21/2015 It's not enough to know how to manage common work-life
challenges; you must also deal with the uncommon ones. This
practical resource gives you proven; easy; go-to techniques
for handling even the biggest career surprises; one step at a
8/28/2013 The life of a 21st-century salesperson is a battle…with an
overwhelming number of things to do; ever-rising
expectations; and conflicting pressures. This book will give
you the simple and effective tools you need to manage your
10/4/2003 This information-packed resource offers expert insight and
proven strategies for using the telephone as a powerful and
effective sales tool.
12/4/2013 Filled with helpful tips; exercises; and insights to create;
nurture; and sustain authentic trust in your work group; this
book will show you how to design a workplace where
engagement; passion; and great work thrives.
5/12/2003 A practical; step-by-step guide showing what the best; most
successful salespeople in the world are doing to attract an
almost unlimited number of customers and clients and to close
a record-breaking number of sales.
4/12/2005 Liberate your organization from the one-size-fits-all mindset
that has been terrorizing American management for decades.
This refreshing book offers practical advice for developing
effective leadership teams by embracing unique leadership
11/15/2011 Based on extensive field research with the best-of-the-best
sales pros; this jam-packed book will help sales rookies;
struggling reps; and even top performing salespeople boost
their company's revenues faster than they thought possible.
11/30/2009 A go-to reference for anyone working on the Web; this hands-
on primer shows even technical novices how to write high-
quality; keyword-laden; search engine-optimized Web content
that people will read.
6/14/2004 This comprehensive; easy-to-use reference is a program
designed to help you identify and correct the most common
errors in written and spoken English.
3/8/2013 Offering savvy and easy-to-apply business advice for writers;
designers; and artists; this easy-to-read guide covers all
aspects of launching and managing a successful business for
any creative entrepreneur or solo practitioner.
2/26/2004 This book discusses discovering and utilizing specific activities
that will make your customers buy again and again; and tell
the world why everyone should buy from you too.
8/26/2009 With twelve real-world case studies illustrating emotional-
trigger research; this book reveals how customers emotionally
connect with a product or service; and goes to the very root of
how to craft winning solutions to reach them.
11/21/2003 This book provides practical; proven techniques for making
writing for business more effective and less stressful. All levels
of business and technical personnel will find this easy-to-read
guide invaluable and immediately useful every day.
8/13/2009 With psychological insight into the character of this
generation; this book illustrates how the values; attitudes; and
expectations of Generation Y have had an impact on
corporate environments; intergenerational functioning; and
9/22/2005 Toxic language in the workplace causes people to withhold
their best effort; transfer to a different division; or quit outright.
This important text stands up to verbally abusive bosses; co-
workers; and others and says; "Enough!"
11/13/2015 Based on a study of thousands of fired employees conducted
by Harvard University's Bureau of Vocational Guidance; this
book offers quick tips and strategies that will prepare you to
handle a wide variety of business situations correctly.
11/12/2015 Giving readers solid techniques that can be used right away to
achieve effective results; this action-oriented book offers quick
tips and strategies on communication skills; real-life stories of
how business communication can impact your career; tools
1/27/2015 Complete with anecdotes and expert panel interviews;
checklists; worksheets; and quizzes; this essential guide
shows you how to transcend the ordinary and become
extraordinary with a firm; tough-love program about getting to
7/9/2015 Somewhere between self-help and self-promotion lies self-
awareness and advancement. This book provides surprisingly
easy-to-apply business strategies in an approachable;
actionable; authentic way and encourages you to find your
5/11/2015 Presenting the skills you need to take control of a situation;
detect deception; and reveal the truth; this book offers an
easy-to-follow five-step program on how to accurately detect
verbal (both spoken and written) and non-verbal deceptive
9/23/2013 Combining profound spiritual wisdom and emotional
intelligence with intellectual capital and the author's 30 years
of practical business experience; this book demonstrates a
new level of leadership free from self-imposed barriers.
2/16/2004 This book describes 23 concrete steps you can take to perk
up your career and recapture a sense of satisfaction and
contentment in your work.
12/29/2005 Providing a step-by-step approach to help individuals and
companies win more business; this three-phase model is
presented with inputs; tools and techniques; and
forms/templates to assist business professionals in selling
9/10/2014 Helping you achieve greater job fulfillment and success; this
book gives you the tools and techniques to help you work
smoothly; efficiently; and productively with all types of people;
whether they are the customers and clients you’re serving; the
2/9/2009 Targeted at busy sales professionals; this quick; to-the-point
resource will help maximize your use of Salesforce.com’s
complex feature set. You won’t just be “up and running” in
Salesforce.com; you’ll be an expert!
6/20/2008 Offering concise yet comprehensive coverage of each topic
included in the PMP and CAPM exams; this guide includes
hundreds of questions and detailed answers modeled after the
actual exam and contains a complete practice exam with fully
7/28/2014 Featuring inspiring real-life stories and covering the topics
most important to the new professional; this book is filled with
concrete; practical advice that young professionals can put to
work right now and gain the skills and confidence that are
7/20/2010 By taking a holistic approach to career management; this
motivational; inspirational; and practical book provides a
comprehensive collection of tips you'll need to succeed
professionally--on the job; in the workplace; and also in life.
4/7/2011 Written by accomplished career coach and clinical
psychologist Eric Kramer; offers a wealth of recommendations
today's readers can instantly implement to become master
networkers.
4/7/2011 Built upon the principle that a keen understanding of business
and marketing principles is vital to small business success;
this book will offer you the essential tools for gaining a solid
understanding of these core concepts.
4/6/2011 Providing a blueprint for a successful; fiscally-sound marketing
and advertising campaign that will yield profitable results for
any small business; this book can help you make decisions
that will help your business weather the tough times and grow
4/26/2010 Presenting the material in a logical sequence; this guide
covers all concepts; simple and complex; and provides a
cohesive; concise; yet comprehensive approach to the topics
covered by the CAPM exam.
1/10/2011 Discussing what social media is and how it has changed the
marketing landscape; this book addresses 89 of the most
compelling; important issues marketers face on a regular
basis; and provides advice and insight on how to deal with
7/20/2010 Filled with scenarios; case studies; tips; templates; and
checklists; this book presents methods for assessing a
company's knowledge gaps; creating a knowledge transfer
plan; and nurturing a culture that encourages knowledge
1/29/2012 Happiness and success at work and in life depend on equal
parts skills and attitudes; and this concise book shows
workers of all ages in all types of careers; whether already
employed or looking; the secrets of getting the job and getting
12/10/2010 By demonstrating the different types of business apps
available for the iPad; this book will show you how using an
iPad in many situations is actually more convenient and
productive than using a laptop or a PC.
2/17/2010 Placing all the information a BA might need right at your
fingertips; this book provides a useful compendium of tools;
tables; lists; and templates that BAs can use on-the-job to
carry out their tasks.
3/30/2010 Through examples; anecdotes; and stories; this solid book
provides a framework for introducing and growing a culture
that supports a "relational leadership" style within an
organization.
2/27/2004 This research report presents the findings of a two-year study
that compared managers' views on effective leadership in
Europe and the United States.
7/30/2001 A look at the factors limiting the professional advancement of
non-traditional managers.
1/29/2012 Focusing on support; freedom; information; resources; and

goal and role clarity; this guidebook explains how your
organization and its leaders can create a culture that fosters
accountability.
2/7/2007 Aimed at managers and executives who are concerned with
their own and others’ development; this guidebook can help
you become a more effective listener and leader by learning
the skills of active listening.
4/5/2006 Contributing to a greater understanding of adaptability; this
book will help leaders to learn how to develop their own
adaptability and to foster it in others; thereby becoming more
effective for themselves; the people they lead; and their
8/6/2013 Change is a constant in today’s workplace; and leaders must
learn to deal with change successfully; or otherwise face
derailment. This guidebook offers strategies to help you deal
with the challenges that often come with transition and
1/15/2002 The team-based approach to problem solving isn't always the
most efficient. Here's how to figure out when an alternative
makes sense.
11/21/2014 Explaining the developmental challenges that arise when
“impostors” fail to recognize their abilities and are unable to
internalize their accomplishments; this book will teach you
how to recognize and manage the symptoms of the Impostor
5/9/2014 Providing an introduction to the basics of leader-coaching;
including a structure and a set of guidelines to conduct
effective formal and informal coaching conversations with your
direct reports; this guidebook will help you leverage your
7/30/2001 Transforming management challenges into powerful learning
experiences.
8/6/2013 Exploring what drives the advancement of executives; this

guidebook reveals that being able to see beyond your own
functional area and understanding how other functional areas
interrelate and support the organization is one of the keys to
6/4/2008 Helping you gain a clear picture of the image people are
currently perceiving; this guide will show you how to develop
the skills to portray the image you want.
2/7/2002 Learn to accept change in the forms of distress or negativity;
and grow from it.
5/21/2014 Successful leaders have the ability to adapt; change; and

reinvent themselves. They thrive on change. Do you? Use this
book to identify where to focus your development energy;
create goals that work for you; craft a plan for achieving your
10/27/2009 It’s hard work deciding to change and then making the change
happen. This book offers help in making changes and shows
you how to move on with the follow-through in getting people
to notice that you are changing.
6/1/2001 Presents a nontechnical; step-by-step process to evaluate any
360-degree-feedback program.
11/5/2001 Provides an explanation of executive coaching and can help

managers determine if coaching is suitable for their
organizations.
2/23/2004 Hypothesizing that the selection process for top executives is
inadequate; this reference documents 621 decision-makers'
about how they use interviews; HR information; and search
firm reports to select top-level candidates.
7/24/2001 Advice and insight on becoming a better leader.
6/5/2001 Introduces and explains the concept of "Process Advisors" --

individuals who encourage managers to take more effective
action in leadership situations.
7/24/2001 Help in adapting your communications style to enhance your
effectiveness with people whose languages; customs and
expectations are different from yours.
2/16/2007 Showing you how to inspire; clarify and focus the work of your
organization; this book will help you communicate a vision to
others in ways that will help them understand it; remember it;
and then go on to share it themselves.
5/24/2010 Whatever your leadership role; developing a vision is a
powerful tool for achieving your goals. This practical guide will
help you to create your vision and become an effective leader.
6/18/2003 This guide presents the three components of crisis leadership:
communication; clarity of vision and values; and caring
relationships.
7/19/2006 When people work together over time; certain key events
stand out as having the potential to teach lasting lessons for
the future. Leaders can use this book to help their groups
learn these lessons; whether the event was a success or a
5/17/2013 In today's organizations; leaders are neither able nor expected
to do everything themselves. This guidebook outlines the
benefits of effective delegation and the fears and concerns
that can prevent or hinder it; then offers four key ideas that
11/21/2003 This book explains how the willingness and ability to
recognize; understand and work effectively across cultural
differences helps managers build the relationships needed to
achieve results in today's global organizations.
5/16/2012 Filled with powerful ideas and exercises; this guidebook will
help you become a more politically savvy leader; and build
your capacity to lead effectively in your organization.
8/16/2004 Many leaders have to make fast; accurate decisions without
all the pertinent information. By using the reflective techniques
in this guide; you can learn to depend on your intuition to
make good decisions quickly.
4/11/2006 Designed to help you continuously stretch and grow as a
leader; this fieldbook focuses on how to shape your current
job and non-work pursuits that will enable your learning and
development.
1/19/2016 Leadership is not just about the people at the top; but is a
social process; enabling individuals to work together as a
cohesive group to produce collective results. This book will
show you how to diagnose problems in your team by focusing
7/2/2001 A practical approach for developing managers by increasing
the challenge of their present jobs.
6/9/2001 Helps human resource professionals make informed choices
in choosing enhanced 360-degree feedback programs.
3/10/2004 This publication offers an understanding of what it takes to

design; implement; report on; and use evaluation studies
regarding the impact of leadership development on
individuals; groups; and organizations.
3/2/2004 This publication presents an explicit model of how an
important aspect of leadership development--individual
psychological development--can be promoted in programs.
7/26/2001 A report on the key issues; challenges; and trends in
executive selection.
6/7/2001 How executive selection takes place in modern organizations.
10/2/2015 As part of the Experience Explorer tool; this handy resource

provides instructions for preparing and leading the four-part
Experience Explorer session.
1/29/2012 Explaining three feedback principles and four different types of
feedback; this guidebook will help you understand when to
use the different types of feedback and how to frame a
complete feedback message; making it more likely that your
5/24/2001 This guidebook on delivering effective feedback shows you
how to formulate; organize and communicate your message to
help people learn and develop.
3/25/2014 Providing an in-depth analysis of 32 publicly available
instruments; this book delivers an overview of the field today
and presents a process by which to evaluate any feedback
instrument that comes across your desk now or in the
12/27/2005 Leading practitioners share key lessons about building and
filling a leadership pipeline in this book about developing
talented managers into great leaders and seeking out
potential and developing it everywhere you can find it across
12/13/2004 Balance is about living your values by aligning your behavior
with what you believe is really important. This book will help
you determine where you are; define where you want to go;
and put into place the tools you need to get there.
9/29/2004 This book will help you determine your current level of
readiness with respect to the characteristics and skills
necessary for building morale; pride and spirit.
8/5/2008 By exploring the signs of stress; this guidebook offers
strategies for effectively managing leadership stress so you
can be more effective over a long career.
3/8/2002 Choosing the best of both forceful and enabling leadership
while avoiding the extremes of each.
6/5/2001 This text fosters a dialogue about executive coaching: its

power in creating behavioral change and how it can be used
by executives and organizations.
4/5/2004 This report presents the results of a study of experiences
successful female executives consider developmental and
compares them with those from a similar study of male
executives.
5/24/2001 Practical advice on how to effectively deliver feedback to
employees who work for you.
6/7/2001 Designed for HR professionals; this book maps out a six-step

program for developing managers and executives.
4/26/2002 If your goal is to create high performance teams; this book is a
guide to the five critical success factors.
8/15/2002 Make your team successful by consulting this guide's four

critical points.
6/7/2011 Familiarizing you with different influence tactics that leaders

use; this guidebook will help you develop your influence skills
to gain commitment from people at all levels: direct reports;
peers; and bosses.
6/24/2004 This book includes an assessment tool to help you determine
the influence tactics you currently use. You will also learn
what to do before; during; and after an influence session.
2/23/2004 This book; selected from columns written by the author;
demonstrates both practice and theory; and reminds us that
there can be no true leadership without humanity.
7/27/2001 Revealing insights for HR professionals; executive coaches
and anyone who wants to understand and use this technique
for coaching and developing managers.
7/26/2001 How to increase managerial effectiveness overseas.
5/21/2013 The success of your daily interactions with others can make or
break your success in the workplace. This concise guidebook
shows you how to utilize interpersonal savvy to make the most
out of negative situations; develop and lead others; and create
6/7/2001 How to avoid and manage career derailment.
7/31/2009 Written for managers who are considering leadership

coaching as a tool in their personal leadership development;
this guide describes what leadership coaching is and helps
you decide whether it is appropriate for your situation.
11/15/2013 Helping people think more clearly; collaboratively; and
strategically about leadership; the Leadership Metaphor
Explorer creates the potential for people to take more effective
actions in response to complex challenges. This
5/9/2007 Use this concise Ideas Into Action Guidebook to learn how
you can enhance your networks and become effective at
leadership networking in order to develop and nurture related
skills; and create benefits for yourself; your group; and your
12/10/2008 Describing the processes of inquiry and reflection; this guide
will help you develop your capacity to make wise choices so
you will begin to see a broad range of possible responses and
wisely choose the ones that will work best.
3/2/2004 This guide demonstrates how to lead a dispersed team by
coordinating the efforts of team members across differences
and; at the same time; maintaining and boosting team
effectiveness; and much more.
9/22/2005 By offering an understanding of issues and competencies that
contribute to effective leadership during times of change; this
innovative book helps leaders assess their impact and learn
how to meet the demands of managing a business and
6/1/2001 Building effective leadership skills outside the workplace.
6/18/2003 Use this guide to provide leadership by paying attention to

four important dimensions: team member effort; team member
knowledge and skills; team tactics; and group dynamics.
6/18/2003 Use this guide to demystify creativity and produce high-quality
ideas that are appropriate to the respective task--which means
groups and organizations can implement them with less risk.
3/11/2004 This report presents the four major themes sounded
throughout the Center for Creative Leadership's conference;
"Leadership Diversity: Beyond Awareness Into Action."
4/1/2004 This report examines managers dealing with cultural issues--
how their work differs; what they need to know to lead
effectively in a global economy; and much more.
12/24/2001 The decision-making processes that influences executive
appointments -- and how it differs for men and women.
9/28/2001 Allowing for cultural diversity in the workplace.
6/3/2013 Ambition has three basic drivers: the need for competence;
the need for achievement; and the need for rewards. This
guidebook will show you how these drivers can affect your
work; and how you can manage them.
10/30/2002 This concise guide will help managers recognize what sparks
conflict; and learn strategies to minimize it.
3/18/2003 A reference for dealing with peer conflicts within an

organization.
7/10/2002 A reference to dealing with employer-employee conflicts.
8/16/2013 Managing work-life boundaries is essential for optimizing

productivity and effectiveness at work and at home. This
guidebook will help you come up with a comprehensive
development plan that will allow you to achieve your goals at
7/22/2013 Drawn from articles published in CCL’s magazine Leadership
in Action; this fieldbook will help you explore diverse
perspectives on leading yourself; others; and your
organization through times of complex and relentless change
6/8/2001 How to improve your managerial skills through feedback from
colleagues; friends; and family.
2/27/2004 This commentary provides a synthesis of the prevailing ideas

about dialogue and then relates this to individual and
organizational development.
6/7/2001 How managers and executives can prepare for professional
development programs.
6/9/2001 Why rising stars fail and how to avoid it.
12/9/2008 Focusing on ways to bring up a touchy or sensitive issue in a

team meeting; this book examines the evolution of an
intervention about a sensitive team issue by a team member
—possibly the team’s leader.
7/30/2001 This guidebook shows three strategies that are necessary in
any intentional effort to grow.
2/5/2009 Intended to give you a more precise understanding of the

different kinds of individual and organizational responses to
change; this guidebook will show you what you can do as a
leader to help people move successfully through periods of
5/24/2010 Introducing you to a return-on-experience framework; this
guide will help you actively seek to learn from experience in
order to build your mastery; broaden your versatility; and
benefit your organization.
8/5/2008 Providing a collection of tactics you can use to sell your idea;
this guidebook explains how to clarify your situation to the
people you have to influence in order to sell your ideas.
2/15/2007 Providing numerous strategies and activities that can become
part of your repertoire; this book discusses how you can
benefit from self-promotion and maintain your integrity and
authenticity.
10/3/2007 Successful leaders get results; and to get results you need to
set priorities. This book will help you do a better job of setting
priorities and recognize the personal values that motivate your
decision making.
11/5/2001 How to set goals you can stick with.
3/18/2009 Aimed at managers and executives who are concerned with

their own and others’ development; this guidebook gives
specific advice on mentoring and how to handle it effectively
to have a profound impact.
6/9/2001 This publication features the insights of a group of
experienced professionals on both sides of the issue.
12/5/2007 Including activities to help you develop your awareness of

social identity; this book will enable you to increase your ability
to be open to different perspectives and enhance your skill at
interpreting situations that call on your ability to lead.
8/12/2005 Use this annotated bibliography to find resources to help you
in conceptualizing; planning; and implementing effective
succession systems in your organization.
1/27/2012 Individual leaders can have a significant amount of influence
over the development of organizational talent. This guidebook
provides a framework to help you prepare for and facilitate
effective talent conversations.
6/7/2001 A series of recommendations for team members provides
specific advice on how to manage conflict; better utilize
available skills; become more innovative and more.
6/10/2011 For those interested in the research leading to the
development and refinement of Benchmarks; the
interpretation of results; or the relationship of Benchmarks to
other psychological assessments; this book discusses key
7/27/2001 61 essays on such key issues as risk-taking; executive
motivation; decision-making; and corporate taboos.
6/7/2011 By focusing on key research and practices in the executive

coaching literature; this sourcebook provides not only a
mechanism for consolidating our thinking about leadership
coaching issues but also a succinct reference for building
1/29/2012 Exploring the important and fascinating topic of strategic
leadership from a number of angles; this collection of pieces
will help readers form new thoughts on what strategic
leadership is and how they might develop it in themselves and
2/4/2014 Exploring the important topic of leading the global organization
from a number of angles; this collection of articles will allow
readers to come away with newly found knowledge and newly
formed thoughts on how they can successfully meet the
7/23/2013 Exploring organizational talent challenges from a number of
angles; this collection of articles originally published in CCL’s
magazine Leadership in Action will help you effectively pull the
talent lever and establish the right culture in order to achieve
6/8/2001 The authors evaluate various perspectives on promotion and
offer a framework that can help executives and researchers
better understand it.
11/25/2009 Helping you get a handle on the dynamics of self-promotion
and the effects it can have on your individual career; this book
will show you how to become a skilled self-promoter while
maintaining your ethical boundaries and your authenticity.
7/30/2001 This book shows you how to enhance the value and impact of
developmental experiences.
7/30/2009 Providing you with the means to set development goals and
track your progress; this guide can help you efficiently gather
and make sense of information about your progress; and
avoid common pitfalls that block development.
3/8/2004 This report examines leadership development courses and
what the purpose of the next generation of such programs
should be; what training principles are appropriate for them;
and what content and structure would be best for them.
9/6/2001 Tap into the leadership potential of staff professionals by
putting them through this process.
2/27/2004 This text explains the author's uses of a training technique;

touchstones; to create an object that will remind participants of
what they most want to focus on in their workplaces.
4/23/2002 Being coached involves not just a desire for help; but knowing
how to get the most out of the coaching process.
4/21/2011 Grounded in research and practice; this facilitator’s guide

provides a method for supporting collaborative; creative
conversations about complex issues through the power of
images.
3/9/2004 This report suggests that the strengths that have made the
manager successful--like the ability to act decisively--may
have concomitant weaknesses--like tendencies to not value
opinions of others--that limit their ability to be empowering.
4/7/2009 Providing tons of practical advice; tips; case studies;
suggestions; and examples from a wide range of businesses
and industries; this unique book offers solutions to attract and
retain your best employees and help you become an employer
5/7/2002 How to keep the people who keep you in business.
8/22/2006 Complete with a debriefing questionnaire to help people

understand what went right and what went wrong; this book is
packed with innovative ideas and exercises to make your
meetings; classes; and workshops come alive and make you
9/23/2004 This guide is designed for busy managers who need quick
and accurate answers to demanding workplace issues they
face everyday. It will enable managers to become more
decisive and responsive; thus gaining them respect and
10/7/2004 This new and informative book provides proven methods and
specific techniques on how to transform bureaucracies into
innovative enterprises; as well as how to how to eradicate
unproductive environments that sap potential.
9/23/2004 This book provides tried and true tips; ideas; and suggestions
on how to reward employees; improve customer service and
practical ideas to stimulate a work environment that attracts;
keeps and motivates its workforce.
10/5/2009 By exploring the various frameworks that organizations
operate in today; this book explains the practical links
between risk management and the impact it has on the value
of your business.
10/8/2009 An invaluable springboard to those starting out in the world of
accountancy; this book will help you to understand the wealth
of information contained within financial documents so you
can "talk the talk" with others in the business.
12/20/2010 Intended to appeal to accountants who are not professionals
in corporate governance matters; this quick reference sets out
to give you a practical guide to establishing a robust; yet
workable governance framework for your enterprise.
9/15/2006 Aimed at senior managers and directors of ambitious small
and medium-sized enterprises (SMEs); this book can be your
guide in helping you run your business; and believe in its
future and value by adopting CG to demonstrate the pedigree
10/3/2006 With its coverage on the practical uses of due diligence;
combined with explanations and illustrations of best practice
by case studies; diagrams and checklists; this book is
essential for all those involved in corporate transactions and
5/5/2009 Covering a wide spectrum of IT cost and benefit solutions; this
book takes you through a basic understanding of the issues
involved and onto the detail of how to perform the techniques
required to measure and thus mange IT costs and benefits.
5/21/2004 This book explains 360-Degree Feedback as an assessment
method; its essential principles; how it is different from other
assessment methods; and who can employ and benefit from
it.
1/5/2005 This inspiring handbook will help you assess your
organization's current claim to greatness and make the
business case for creating the sort of truly great company
atmosphere that will attract great people who will deliver great
4/25/2007 With helpful action plans; checklists and step-by-step
guidance; this book will help you understand and develop the
competencies required for good career development;
including negotiation and communication; coaching and
5/9/2007 Filled with practical examples; checklists; and assignments;
this book will help you discover how to work with colleagues to
align learning and development; as well as challenge business
assumptions to clarify your organization’s needs and
4/30/2007 From coaching and competitions; to immersion and the
internet; this practical book offers a range of methods and
solutions for developing your people while explaining the pros
and cons of each one as well as hints and tips on how to
4/16/2004 The author of this text explores common causes of staff
turnover and the most effective ways of measuring; costing
and predicting it so employers can implement effective
retention strategies.
8/24/2006 Targeted at HR managers; reward specialists; share scheme
experts; and managers interested in learning how such plans
can foster employee engagement and performance in a tax-
efficient way; this brief provides an overview of how schemes
7/21/2006 Do you want to add value to your organization through the
choices you make? This book shows effective evaluation isn't
just about justifying your job; but making value-based choices
that improve and strengthen the impact of the training you
5/25/2004 The author of this text provides detailed and practical advice
on every stage of the mentoring process; from matching
mentors and mentees to identifying when the mentoring
relationship should come to an end.
12/17/2004 Mentoring is the most cost-efficient and sustainable method of
developing talent within an organization. This book shows how
set up; run and maintain a mentoring program; from selecting
and matching mentors and mentees to measuring results.
9/1/2006 Covering some of the crucial design and implementation
issues of flexible benefits; this book aims to give a strategic
overview of the key factors that employers should consider
before introducing such an initiative at their workplace.
8/2/2006 Using case studies from leading organizations and many
practical tools; this hands-on guide will help your organization
respond to the peaks and troughs of customer demand; help
you to save money; and to recruit and retain the best
5/21/2004 This practical book deals with the subjects of Strategic Human
Resource Forecasting and Human Resource Planning. It
provides guidance on how to persuade organizations to
implement HR planning and forecasting models.
5/18/2004 This practical book offers HR professionals guidance on the
"people issues" involved in the process of mergers and
aquisitions. Topics covered include establishing effective
communications; pay and benefits; early retirement;
8/22/2006 Written for people management and development
professionals; this brief is designed to provide practical ideas;
tools and tips on how to influence and implement restructuring
and change effectively.
5/21/2004 This book explores how HR professionals can employ
innovative practices in attraction; recruitment; induction;
career development; reward and retention; administration; and
release.
4/16/2004 The author of this text provides a clear; integrated framework
which makes sense of all helping strategies; and shows how
managers can adapt their style to make them yet more
effective in fostering the talent of their learners.
3/23/2007 Designed to be used by HR; developers; line people and
consultants; this concise guide demonstrates how to take a
wider and deeper advantage of coaching than can be gained
by focusing solely upon individual coaching relationships.
4/29/2004 This book examines how organizations assess potential; plan
promotions; compare internal and external courses; combine
formal and informal approaches; focus on the different needs
of individuals; and find ways to help them all learn from
6/14/2007 Based on an action research study of nine organizations; this
report explains how they used change management principles
to motivate people and engage commitment before
introducing diversity initiatives.
5/18/2004 This practical handbook is designed to help the practitioner
decide exactly what is best for both the organization and the
individual. It explains redundancy; how to avoid it; selecting
employees; and caring for redundant employees.
5/17/2004 This book will help managers develop the critical skills needed
to manage staff effectively; bargain successfully with
colleagues or deal tactfully with superiors.
5/21/2004 The author of this text establishes a clear pathway from the
identification of the business’s objectives to the
implementation of a ‘living’ reward strategy that is aligned with
the critical success factors of the organization.
3/28/2008 Whether you are a coach selling your services or an in-house
manager in charge of your organization's coaching program;
this book assesses the impact and effectiveness of coaching
in organizational settings.
4/25/2007 Whether you are an experienced coach or just starting out; a
specialist consultant or a coaching manager; this unique book
sets out the tools and techniques available to coaches; with
solid; practical; experience-based advice on how and when to
5/16/2004 This handbook offers step-by-step guidance to ensure that
managers adopt the correct procedures; conduct productive
interviews and manage the outcome with confidence.
5/2/2007 Offering assistance for managers who are contemplating the
transition to a new delivery of training in their organization; this
book looks at how e-learning can become an integral part of
the mix and what changes need to take place to make this
12/22/2004 This book offers practical; down-to-earth solutions for
developing a new psychological contract between employer
and employee; leading to improved productivity; retention of
key employees; attracting a better caliber of new employees;
8/22/2006 Explaining the valuable role employers play in protecting and
promoting employee health and wellbeing; this
comprehensive; practical guide discusses steps employers
can take to reduce or prevent factors that cause or contribute
5/17/2004 This is a systematic guide to writing job descriptions that are
clear; accurate and make a positive contribution to key
management tasks.
6/16/2009 Providing an understandable and virtually guaranteed plan for
improvement and achievement; this book illuminates the ten
most common obstacles to success and pairs them with the
ageless principles that help readers overcome them.
6/10/2009 Presenting tried and tested methods to make your brain 500
percent more creative; this creative book is a hotbed of
innovation; turning the art of creativity into a reliable;
renewable science to help readers at every age.
6/15/2009 Grounded in statistical analysis of the success and failures of
numerous new products; services; and innovation teams; this
guide details data-proven methods that can make your sales;
marketing and business development measurably more
6/19/2009 Quantifying the impact of a back-to-basic; customer-focused
approach; this guide details data-proven methods that can
make your sales; marketing and business development
measurably more effective.
5/27/2010 Providing real world lessons that apply to the home; the office
or the golf course; this book teaches readers to "shoot for
PAR" - a simple; proven method to achieve success in just
three useful steps: prioritize; adapt; and be responsible.
3/28/2012 Providing the tools and approaches that any B2B leader can
apply to create huge impact with market and organizational
alignment; this success-focused guide can help them take
their organizations to the top; thriving in the face of incredible
11/28/2006 Designed to help clarify your club's mission; identify
leadership's vision; the board's role in policymaking; and
general governance of the club; this book will also help you
"jumpstart" new board and committee members' meaningful
11/29/2006 Use this no-nonsense guide to understand your target market
and create membership marketing programs that attract new
members and remind current members what’s great about
your club.
12/5/2006 Containing the finest club membership surveys from various
prestigious clubs; this book will help you assess how well you
are satisfying your members' needs; how these needs are
changing and how well you are competing with other local
12/1/2006 Use this unique guide to help you create an atmosphere that
will encourage your members to return time and time again.
Learn the key areas on a menu to feature a new item;
champagne presentation; suggestive selling; wine definitions;
12/11/2006 Giving you the knowledge to provide your members with an
informative; interesting; professional publication; this book
covers everything you need to know from planning to
distribution; writing to printing; and graphics to evaluation.
11/28/2006 Whether you're looking for party ideas; want to learn the latest
trends in developing menus; marketing your club with the
menu; or appealing to children; this one-stop resource offers
innovative lunch; dinner; wine dinner and banquet menus and
12/5/2006 Explaining how a successful party is organized; promoted and
carried out; this book offers dozens of creative; outstanding
ideas for every season and every member that are sure to
keep your club bustling year-round.
11/29/2010 Explaining how PRINCE2 can be tailored to any size of
project; this book shows what can be combined and how to
tailor the method to avoid unnecessary overheads without
losing control; but still making it clear what you want as the
11/11/2010 Containing an anthology of cartoons and stories; this book
includes an in-depth study of many of the less well understood
points of the PRINCE2 project management methodology.
9/25/2009 A guide to the 2009 version of the Prince2 Project
Management method; this book is ideal for those who are
wondering if the method might be right for their use; and
covers every aspect required for the Foundation or
1/25/2011 Ideal for those who are wondering if the method might be right
for their use; this practical guide covers every aspect of the
method required for students who are thinking of taking the
Foundation or Practitioner examination.
10/23/2008 Essential reading for anyone interested in achieving more in
any field of human endeavor; this book shows how strategic
intuition lies at the heart of great achievements throughout
human history.
11/5/2008 Tackling issues from political; economic; and academic
perspectives; this book analyzes the forces behind India's
emerging role as a world economic player and identifies the
hidden weaknesses that; if unaddressed; may slow the
10/31/2008 Examining how social and environmental performance affects
a corporation's profitability; this book analyzes how social and
environmental performance fits into accounting and corporate
strategy.
4/8/2009 Drawing on the contemporary research of prominent
international scholars; this volume outlines the trajectory of
China's financial markets since the advent of reform and
anticipates their uncertain future.
2/18/2009 Bringing together the ideas of the world's foremost experts on
privatization; this volume is a sophisticated analysis of the
trade-offs between public and private ownership.
3/18/2000 Learn how to use customer relationship management (CRM)
techniques to give your company an edge in the competitive
marketplace.
9/2/1999 Learn what it means to be an event-driven company from a
strategic and technical perspective.
5/10/2004 This book positively makes the case that treating people right
is one of the best things any business can do for its bottom
line. The authors offer practical; fad free advice for
transforming your workforce into a vibrant; competitive
3/5/2012 By examining and redefining the concept of discretionary
effort; this strategic guide shows how leaders can get their
employees to want to go the extra mile for the organization;
and the benefits of doing so.
11/19/2008 Proving that the little things can make the biggest changes in
your life; this unique book offers a simple; five-step program to
empower readers to reach any goal.
4/10/2014 Designed for frequent flyers; this concise book shows you how
to use your time in the air to expand your business contacts
and referrals.
4/20/2004 The author of this book outlines a step-by-step strategy that
shows readers how to get their points across effectively but
tactfully; emphasizing confidence-building skills such as
listening; assertiveness; and staying calm.
11/6/2013 If you’ve struggled to find the right way to communicate in
business; consumer and social situations; this expert guide
offers plenty of strategies; tips; examples and scripts that will
help you sound more confident; competent and poised every
3/30/2006 Based on research and real-life experiences; this book will
teach you the secrets of the world’s highest achievers with
107 practical and inspiring tips that will help you stick to it and
win!
4/17/2006 Providing insight into 12 choices you can make to enhance
your chances for success in your career; this concise book
creates a philosophy that not only allows you to make better
decisions; but encourages success in every aspect of your
4/6/2009 Designed to ensure that you are mentally and physically
prepared to be at your best the next time you’re invited to
make a presentation; this powerful book provides 136
practical; easy to use tips to make every presentation a
10/27/2005 Whether the presentation is for a meeting; a training session;
a formal speech; a sales presentation; for a school project; for
church or even a simple one-on-one; this insider's guide will
help you accomplish all your objectives.
9/29/2004 Achieve all the goals you set for yourself with the help of this
useful guide. The book is loaded with ways to get things done
faster and better so you can accomplish more of your long-
term goals.
9/8/2014 Packed with practical tips that will help you invest 10; 20; or
even 90 minutes a day more wisely; this handbook help you
gain control; reduce stress and enrich your job satisfaction.
7/25/2006 Filled with inspiring stories and practical wisdom you can
apply immediately; this book will help you step closer to
leadership excellence in a matter of moments.
1/16/2009 Two things ultimately separate successful organizations from
all others; leadership and customer service. This concise book
shows you how to create an atmosphere where customers will
be loyal to your organization.
3/20/2008 By following the suggestions detailed in this practical book;
you'll learn how to maintain motivation; develop hidden
talents; and become the obvious choice for any position.
3/21/2008 Describing ‘today’ as a time of etiquette ambiguity when what
was once the behavioral norm has disappeared; this book
provides tips on how to behave in various situations that you
can apply immediately and watch your career take giant steps
1/15/2016 Presenting simple and easy-to-implement strategies to help
any company improve its performance; this step-by-step book
offers a list of capabilities required to lead at the top; in the
middle; or on your way up from the bottom of any healthy
3/24/2007 Written to entertain and to teach; this insightful book follows
one fictional manager's journey to Management Land as he
learns the invaluable; and often unforgettable; lessons about
leadership.
10/24/2006 Based on the author's real-life experiences as both a
professional in retail and a retail strategist and advisor; this
straightforward guide demonstrates how to utilize the logic of
human nature to achieve the goals of the individual and the
12/8/2008 Borrowing some of the principles of Einstein’s famous theory;
this book applies them to explain the positive energy found in
successful; high-achieving organizations and unlocks some of
the secrets of successful leadership styles.
Books24x7 on May 10; 2011.
4/18/2013 Presented in a rapid-read; daily format designed for today's

information-rich; time-poor world; this book will inspire you to
elevate your leadership so that you; in turn; can inspire your
team as well as extraordinary results.
3/15/2006 Written by a former Southwest Airlines senior executive; this
practical guide shares philosophies and tactics used by
Southwest; and offers strategies to help your organization
become stronger and more effective by creating a more loyal
6/23/2006 Written from the perspective of a customer who cares enough
to tell you the truth; this step-by-step guide shows you how to
improve customer relations while; at the same time; increasing
employee satisfaction.
9/23/2004 This guide provides team leaders and managers with truths of
how to become a successful manager. The It addresses
several myths of management and explains the real truth
about management in a no holds barred fashion.
9/19/2004 This is a powerful story about how to develop and keep loyal
customers. It is written from the perspective of a person
recently promoted to director of customer service and his
interaction with a successful mentor.
10/14/2004 Monday Morning Leadership is a story that can help your
career! Everyone likes a good story; especially if there are
lessons that can be immediately applied to life.
9/24/2004 Written with vivid passages and keen insights; this easy-to-
read book takes you on a journey with a struggling manager
and her mentor.
12/6/2005 How do you measure success? Whichever measure you
choose; your attitude is the single most important factor in
achieving success. This concise guide demonstrates how your
thoughts; words; and actions; can influence your beliefs;
12/14/2005 Use the creative; practical strategies in this book to engage
your employees' minds and hearts; and create a precious and
powerful competitive advantage for your organization.
12/13/2005 Unlike yesterday's leaders; today's leaders must exchange
their power for employee performance. Whether you lead full-
or part-time employees; contractors; vendors; or volunteers;
this guide's power converters will boost accountability and
3/24/2007 A collection of straightforward tips and provocative insights;
this entertaining and inspiring book will put a smile on your
face; stimulate your thoughts and enhance your personal and
professional growth.
10/27/2005 Packed with practical ideas and simple steps for you and your
team; this concise book presents concepts based on real-
world experiences that have helped many people and
organizations stick to their plans.
9/1/2006 Covering subjects like change; integrity; motivation; courage
and perseverance; this book can help every member of your
team become more motivated; more effective and more
committed to accomplish your organizational goals.
11/26/2008 Helping you and your team produce immediate; tangible; real-
world results; this practical; easy-to-use guide provides your
management team a framework for working through change
that will improve employee morale; efficiency and your bottom
4/1/2009 With strategies that will show you how to approach conflict as
an opportunity to change situations for the better; this book
will help you to create positive transformations and produce
better outcomes for your team; your customers and your
3/8/2006 Demonstrating how to move beyond the comfort of the status
quo; this book is designed to help each reader discover that
reaching a higher and greater Next Level requires dedication;
hard work and perseverance.
3/15/2010 Providing practical tips on how to improve productivity and
morale at the same time; this book gives you the tools to help
every employee find 10; 20 or even 90 minutes a day to invest
more wisely.
12/10/2008 Providing enlightnment into how to create spirit within your
organization; this book presents a revolutionary way for
leaders to switch-on employees who have mentally switched-
off their passion at work.
4/30/2009 If you want to buck the trend and conquer your competition;
this strategic guide will help you discover good habits you can
swap for great ones to get fantastic results and never stop
winning.
4/1/2009 Taking you step-by-step through various methods and tools
you can use to help achieve your objectives; this book offers
experienced guidance to you; your colleagues and your team
to reach new levels of excellence and success.
3/24/2006 Do you want to sit on the sidelines of life; or do you want to
win? This inspirational; motivational guide will help you learn
how to take action; live with integrity; and get on the fast track
to success.
9/12/2014 Whether you are an experienced leader with broad
responsibilities; an early leader who wants to get ahead faster;
or an aspiring future leader who wants to expand your
influence; this book will ensure that you deliver better results;
11/9/2015 Including real-life examples of where intelligence has been
used to support corporate operations; this book outlines the
basic theory and supplies practical solutions for implementing
an effective intelligence process in any commercial
11/12/2015 Supplying an innovative and fast-track; yet comprehensive
approach to ERP implementation success; this book provides
practical guidance to help executive leadership do the right
things along the ERP journey.
11/9/2015 Reflecting on the authors’ more than 100 years combined
experience in the investigation of fraud in high-profile; global
cases in North America; Africa; Europe; and the Far East; this
book will enable officers and directors; internal and external
3/2/2016 Focusing on threats; vulnerabilities; attacks; and defenses
from the perspectives of various players such as
governments; corporations; terrorists; and private citizens; this
book provides a critical update on the nature and approaches
11/11/2015 Presenting detailed case studies of six extended global supply
chains within three industries; this book outlines an event
study methodology that can help readers determine the true
financial impact of a product recall announcement; and also
6/23/2015 Including a set of exercises in each chapter that vary from
simple to advanced; this book provides the reader with the
understanding required to integrate advanced methods of
optimization; game theory; and mechanism design into daily
10/2/2015 Outlining a highly structured and process-driven technique
that takes a non-accusatory approach; this book covers
modern techniques for private sector investigative interviews;
yet presents the tools and methods required to produce
3/2/2016 Presenting lessons learned from the author's extensive
experience as an internal auditor; internal audit manager; and
CAE to help internal auditors understand the challenges;
issues; and potential alternative solutions when executing the
2/3/2016 Using case studies and interviews to illustrate examples of
beneficial collaboration between public and private sectors;
this book examines sea; land; and air transportation systems
and linkages; and provides thorough coverage of
2/16/2016 Based on expert practitioners’ contributions from across the
globe; this insightful book offers modern experiences; best
practices; and tools for individuals and teams working in
projects spanning diverse environments in developing
11/11/2015 Beginning each chapter with a storyline that describes the
interpersonal relationships and intrapersonal conflicts that
attend change; this book emphasizes flexibility and strength;
and explores optimal ways to withstand product evolution;
12/10/2015 Introducing the concept of segmentation as the planning and
scheduling tool that facilitates the optimization of the supply
chain; this book provides detailed examples of how several
organizations solved different problems using a segmented
11/3/2011 Authored by the entrepreneur and founder of Red Letter Days;
this book chronicles Rachel Elnaugh's dramatic fall from grace
and the spectacular; high-profile collapse of her market-
leading business; what it felt like in her darkest hour; and how
11/4/2011 From Adidas and Apple to Sony and Swatch; this book
reveals how some of the world's biggest international
businesses got off the ground; and those very first steps taken
by their founders.
8/20/2001 Determine your own level of job
satisfaction and learn how to make
positive change.
1/3/2002 A "road map" to obtaining your goals beyond expectation.
1/15/2002 How to improve and assess your attitude.
11/15/2001 Through Behavior-Based Interviewing; choose those for the

job who have been a proven success rather than a potential
success.
8/20/2001 A guide for improving your business
writing skills; from grammar and
spelling; to choosing the right
words and style to use.
8/20/2001 A handbook for improving your
skills as a Customer Service
Representative; to serve your
customers and your employers
8/20/2001 These Skills Can Be Learned
8/21/2001 Skills for Managers and Team Leaders
8/20/2001 Portfolios - A Critical Edge in Your Career
8/20/2001 How to manage an ever-changing

future by embracing uncertainty and
unlocking your creativity and
imaginati
10/21/2001 Lessons and exercises to help you overcome the habit of rigid
thinking; and unlock the business potential of your imagination
and intuition.
8/23/2001 A Basic Process Managers Must Learn
2/21/2002 Complete with exercises and follow-up practice situations; this

book can change the way you interact with others; as well as
your outlook.
8/23/2001 Self-Esteem Can Be Learned
9/12/2001 How to host meetings that get results.
9/22/2001 Hands-on lessons and exercises to help improve your "people

skills"--in order to advance professionally.
10/30/2001 Basic skills training to help novice public speakers gain the
confidence and proficiency they need to make strong
presentations.
11/5/2001 A helpful self-study guide for new supervisors; with a focus on
communication; business responsibilities; and taking care of
your team.
9/16/2001 A series of short lessons and creative exercises to help you
understand what your unique purpose is in life --and how to
achieve it.
9/13/2001 A guide to setting and communicating goals for your
organization; and for using goals as a tool for managing and
measuring progress.
9/8/2001 A series of lessons and exercises for experienced managers
who want to take the next step: becoming a strong leader.
9/28/2001 Short lessons and exercises help you understand your

negative emotional energy; and channel it to productive uses.
8/20/2001 A guide toward recognizing negative

people; understanding why each one
has a negative attitude; and then
overcoming their negativity.
8/31/2001 Practical advice for people who have difficulty in coping with
changes in their personal or professional lives.
10/30/2001 A guide to helping office managers master the complexities of

their jobs; from legal requirements to interpersonal
communication.
10/30/2001 Help for anyone who needs to organize a perennially untidy
office.
9/18/2001 Help supervisors overcome their fear of one-on-one

management sessions with employees.
10/30/2001 Advice for helping you regain control over your clocks and
schedules; achieving more each day with less frustration.
8/31/2001 A training book for managers who must prepare for the
ultimate nightmare scenario for their businesses and
employees.
10/20/2001 A professional guide for secretaries; administrators; and
administrative assistants who want to improve their images
and job opportunities.
9/27/2001 A handbook for helping managers improve their skills at every
phase of a project; from initial definition to final completion.
10/21/2001 Tips and suggestions for making your business a great place
to work; a place where employees find genuine satisfaction in
addition to a paycheck.
9/11/2001 A guide to measuring and managing everyday risk within your
business; taking into account your personal style and
objectives.
8/29/2001 A helpful program for analyzing and improving your self-
esteem; a necessary step for improving your personal
happiness and professional advancement.
11/13/2001 Taking charge of your own professional development.
8/31/2001 Case studies and exercises help managers transform groups

into teams.
10/30/2001 How to master and apply telemarketing skills.
10/27/2005 Whether you are running a training session; workshop or a

team meeting; this varied collection of games and activities
will help you create an environment of improvisation and
experimentation; of imagination and energy; and of laughter
10/12/2005 By integrating the insights of Emotional Intelligence and
Neuro-Linguistic Programming; this manual will help you
understand the way emotions work; and show you how to live
more happily and productively.
9/17/2012 Presenting simple; yet highly effective exercises you can do at
home; this book introduces ground-breaking solutions to
performance anxiety that will carry you through even the most
daunting experience of public speaking.
9/15/2005 Do you sometimes feel that you are not fully understood? This
book provides a ten-lesson course that will transform you into
an excellent communicator; and teach you how to interact
effectively with colleagues; bosses; officials; family and
10/19/2005 As a supremely efficient guide to becoming a consultant; this
text employs aptitude and attitude tests to assess benefits and
risks of a career in consulting; and contains advice on
obtaining a position as a consultant; and more.
3/30/2006 Building upon the Neurolinguistic Programming (NLP) model;
this revelatory book examines how people function in terms of
thought; emotion; speaking; and behavior; to immediately
communicate with them in the most effective; productive
10/25/2005 Taking a predominantly self-reflective approach to career
development; this unique book shows how to lay the
foundations needed for taking control of your career; and will
guide you in a highly practical process of research;
11/12/2012 Offering secrets; tips; techniques; exercises and tools; this
book dispels the myths of coaching; explains the ethics and
responsibility of taking on this vital role and presents a
refreshingly different way to connect with your female
8/22/2005 Let this practical; informative guide teach you how to use
coaching as a methodology for effectively communicating
expert knowledge; experience; and skills to your protégés.
9/26/2005 Upbeat; friendly and full of practical ideas; this is an
exceptional management book that demonstrates how we
really can achieve the greatest success by being a team
player.
11/19/2012 Exploring the power of storytelling to inspire; inform; and
transform people's lives; this stimulating book will show you
ways to make your stories more interesting and more exciting
to those you are trying to reach.
9/7/2005 Written specifically for leaders and coaches; this fast;
accessible and clearly written book draws together the best of
all existing coaching models and builds on them.
8/29/2005 Whether you are a newcomer or a seasoned professional; this
comprehensive guide will provide you with masterful tips and
techniques to transform your presenting skills. Learn how to
use and own the stage; be calm; use metaphors; handle
9/30/2005 Economic competitiveness depends on having the smartest
workforce possible. This easy-to-use guide turns Howard
Gardner’s revolutionary theory of multiple intelligences into
tools for understanding and assessing success in everyone
10/15/2012 Drawing on new and emerging sciences and using
approaches previously applied in other domains; this book
describes some of the practical steps we can take at home; at
school; in the workplace and in the wide community around us
9/28/2005 Aimed principally at all those wishing to solve problems in the
business sphere; this book will aid anyone attempting to
achieve their goals by demonstrating how to overcome
difficulties.
4/9/2013 Designed for leaders; managers and supervisors in any
setting; this concise; punchy; easy-to-read book offers a
simple; step-by-step guide to coaching quickly and
effortlessly; and getting amazingly better results at work.
10/10/2012 Leading readers on a journey to define what success means
to them; this book offers techniques; methodologies; tips;
ideas; inspiration and practical guidance to be successful in all
the different elements of life.
4/5/2006 An invaluable source of reference for handling particular
problems or situations; this vital reference guide will help in
every kind of writing; from literary fiction and poetry to
business correspondence.
4/7/2006 For those interested in the cognitive-behavioral model called
NLP; this book offers new insights about how patterns work;
that is; the cognitive-behavioral mechanisms that make the
neuro-linguistic and neuro-semantic approach so powerful.
11/15/2005 Packed with activities for the trainer or facilitator in business;
education; or group work; this text is a concise guide to Brain-
Friendly training design; and contains tools you can adapt to
help create new training events or make over existing ones.
9/8/2005 With this practical guide for the NLP practitioner; coach; or
therapist; this inspiring book allows readers to develop a
better understanding of different kinds of clients; and be able
to make more effective interventions for creating change.
5/7/2010 Providing the fuel for companies of all sizes to create value
and success; this fast-paced and stimulating book offers
simple but potentially powerful ideas for those seeking
inspiration and that new killer application.
4/12/2010 Containing 100 great copywriting ideas; extracted from the
world's best companies; this book succinctly describes each
idea and is followed by advice on how it can be applied to the
reader's own business situation.
4/12/2010 With examples included to help to illustrate the reasoning
behind some of the ideas; this book aims to offer you a set of
“snapshot” ideas for marketing that you can use right away.
4/12/2010 Offering numerous tried and tested ideas from many sources;
this book provides starting blocks to the inexperienced and
new strategies for the PR professional.
5/17/2010 Whether a sales manager; department head; CEO; or small
business owner; this practical and inspiring book is full of
innovative ideas that are designed to make a difference to
anyone involved in sales.
4/12/2010 Designed to be a stimulating and fast read for anyone looking
for inspiration and new ideas; this book offers time
management strategies from companies around the world that
will help anyone manage their time more effectively.
12/10/2007 Describing the anatomy of trust and explaining it through a
diverse range of fascinating case studies; this book clarifies
the value of trust within a company and the costs incurred
when trust erodes.
9/29/2010 By discussing how technology innovations are stretching
traditional banking models to the limit; this book reveals why
customer behavior is rapidly changing; how branches will
evolve; and why your mobile phone will replace your wallet in
2/6/2007 Examining the art of cold calling to analyze what works and
what doesn't; this innovative guide offers some subtle;
manipulative psychology to introduce into the conversation
that will make even the most timid caller feel like a pro.
4/12/2010 Offering 80 concise bites of management advice and wisdom;
this book reveals that just like dim sum dishes; managers
need to be exposed to a variety of ideas; techniques and
processes in order to handle the ever-changing work
7/24/2008 Drawing on original research; interviews; and experience
working with successful businesspeople across a wide range
of companies; this guide explains that valuable lessons can be
found in unexpected places simply by knowing how and where
4/6/2010 Using a small number of examples to illustrate key points; this
book presents new ideas on how to develop your emotional
intelligence by mastering your own moods and emotions and
those of others.
3/25/2010 Containing insights from a diverse group of remarkably
successful people; this encouraging collection provides
inspiration and guidance on attaining distinction in discussions
of ambition; innovation; responsibility; and the hazards of
4/12/2010 Examining the great leaders of history; this book looks at the
rich and varied lessons to be learned from history and throws
the light of two thousand years of human experience on the
challenges facing the decision-makers of today.
2/6/2007 Based on a course that has been taught to over 2;000 people
in nearly 200 companies across the world; this book will
professionalize your pitch process and transform your pitch
results.
4/1/2010 Sharing systematic and methodical approaches to driving
development of existing clients; this book aims to help all
businesses capitalize on the value of their precious; but under
exploited; client relationships.
4/12/2010 Based on the Advertising Effectiveness Awards; which is the
broadest and most respected awards organization in the
advertising world; this book provides the key lessons and
inspirations derived from the top marketing campaigns of the
9/10/2007 Discussing the four key components that make up a
successful female brand; this book looks in-depth at the
female target audience; and the huge opportunities that can
be realized when sectors are analyzed through the lens of
2/2/2007 Organizations rely on people with big personalities;
flamboyance and charisma. With the help of this thought-
provoking book; you'll discover whether your office is ego-free
or ego-driven – and then find out what to do about it.
4/7/2010 Based on several years of practical and successful negotiating
around the world; this entertaining guide is packed with
anecdotes and advice for all those people who are generally
terrible at negotiating and would like to do it better.
4/29/2010 Setting out the essentials of the negotiation process; this
handy guide examines the core techniques and practical;
proven approaches that provide a basis for undertaking
negotiation.
3/29/2010 Providing strategies for overcoming fears; maximizing
strengths; and taking advantage of the opportunities that
present themselves in a new job; this guidebook offers
direction on how to cope and succeed with a highly accessible
4/26/2010 Describing the motivation; strategies and programming behind
human behavior; this book will help you obtain the skills
necessary to allow you to recognize; model and recreate the
techniques that will deliver all the options and outcomes of
2/6/2007 Emphasizing the idea that effective speakers do not have to
be brilliant orators; this humorous; witty guide shows how
anyone can speak with confidence to an audience of any size;
and present their message and information with eloquence.
4/28/2010 Through unique access to the key players in China's Internet
revolution; this fascinating book offers a new perspective on
the growth of this superpower and the role that technology has
played.
3/30/2010 If you appreciate a simple; practical framework that will help
you to shape your thoughts and translate your ideas into
action; this book is a passionate call to action to get back in
touch with your instincts and customers.
4/12/2010 Derived from the real experience of successful managers; this
book identifies 15 fundamental principles that are exhibited by
great managers and which can easily be followed by mere
mortals when they have something or somebody to manage.
4/15/2010 Thoroughly researched and sharply told; this compelling book
about the dark side of marketing includes untold and
extraordinary stories of how marketing has been used to
further the goals of various organizations.
5/17/2010 An introduction to the Chinese art of stratagem for Western
managers; this book should help to overcome the great
difference between Chinese and European executives in the
technical skill of cunning; which is proving so damaging to
4/26/2010 Taking the grind out of planning and writing almost any type of
copy; this handy book provides step-by-step advice on the
best layouts; approaches and styles to suit everything from an
email subject line to recruitment ad; direct mail letter or
5/6/2010 Rejecting marketing's past principles; this gripping thriller
instructs marketers to see beyond the smokescreen of
customer-first; customer-focused clichés currently in use and
offers guidelines more appropriate for today's fast-moving;
5/10/2011 Crossing the boundaries between popular psychology; current
affairs; business management and campaigning; and
containing inspiring case studies; this book shows you why
your ideas are needed; how to overcome resistance to them;
9/7/2007 Providing current naming trends and the lessons learned from
failed experiments; this practical and inspiring guide will help
you select a name that differentiates the company and product
line from all others in the marketplace.
3/26/2010 Intended for a wide audience with varying levels of business
acumen; this quick tutorial on making and using interpersonal
connections is a valuable tool in the arsenal of the effective
worker.
4/21/2010 Profiling well-known role models; this book describes how
virtually anyone can become a social entrepreneur; whether
you want to create change in your local community or the
entire planet.
4/12/2010 Laced with humor; this book is about making everyday
interactions effective and successful; getting on with people;
and negotiating deals that work for everyone.
4/8/2010 Spiced with humor of the pre- and post-historic kind; this
practical book teaches you clearly and easily to construct;
illustrate and deliver a speech or presentation in business as
well as other areas of your life.
11/19/2015 Detailing Ann Dunwoody's evolution as a soldier; this
practical; tactical guide reveals the core leadership principles
that helped her achieve her historic appointment to the first
woman four-star Army general.
5/12/2011 Attempting to paint a realistic picture of our future and our
ability to constantly be connected to a global Internet via
gadgets such as the iPhone; this book examines the
surprising and expansive significance of Apple's incredibly
5/8/2015 Offering you an insight that may transform your life; work; and;
of course; transform your future for the better; this book will
grow your awareness to consider new possibilities for you and
our world; and could make you a game changer of the future.
6/3/2013 Written for managers on all rungs of the proverbial corporate
ladder; this invaluable guide provides practical; step-by-step
strategies for minimizing the disruptions caused by workplace
change during these tumultuous; uncertain times.
7/17/2014 Featuring compelling stories of people who have successfully
quit; along with helpful questionnaires and goal maps to guide
you on the right path; this book allows you to evaluate whether
your goals are working for or against you; and whether you
5/13/2011 Including sample dialogues; invaluable tips; handy tables and
a chapter answering the most frequently asked questions; this
handy guide provides all you need to know to keep your
meetings orderly and on track.
6/10/2013 Addressing common inquiries and incorporating new rules;
interpretations; and procedures made necessary by the
evolution of parliamentary procedure; this revised classic is
the authoritative guide to smooth; orderly; and fairly
4/4/2013 Told with verve and wit; this thoughtful book explores an
aspect of our daily lives so fundamental that we rarely stop to
think about it. You’ll never look at a dollar bill the same way
again.
1/25/2016 Presenting a timely wake-up call in a world where heartless
electronic communication too often takes precedence over
genuine connection; this book offers simple yet profound
guidance on how to stay positive; motivate yourself and
9/25/2014 Sharing a practical; step-by-step guide to tackling conflicts in
any situation; this book teaches you the vital skills you need to
confront others; communicate effectively; and live a more
conflict-free life.
2/5/2016 Authored by ultradistance-running (and biking) mountain man
Travis Macy; along with award-winning running writer and
journalist John Hanc; this inspiring book blends exciting
personal memoirs with actionable; research-based advice for
5/18/2011 Using cutting-edge neuroscience to identify the secrets of
those who succeed no matter what; this fascinating book
explains how you can unlock your brain's hidden potential and
get motivated to pursue your biggest dreams.
1/19/2012 Including letters from fashion designer Kate Spade; makeup
artist Trish McEvoy; Food Network star Paula Deen; ESPN
host Hannah Storm; and others; this book tells the stories of
obstacles they faced and how they were able to accomplish
10/27/2003 Packed with tools and tips for those who must anticipate and
plan for change; this book shows how to cut through
workplace conflict and get to the root of problems by
embracing the powerful forces already in play in every
1/23/2006 Bringing together real-world examples--from Harley-Davidson
to Nestle--this valuable guide provides a framework for five
leadership dimensions employed by today's most successful
leaders.
11/16/2001 This comprehensive guide explains how "action learning;" a
process where a team of people work together to solve a
problem and reflect on what they learn.
12/30/2008 Through dozens of stories of real people; making real
changes in the way adult learners learn; this book
demonstrates how to apply methods and techniques to design
and implement more effective learning interventions in any
11/29/2004 This text offers a unique client-centered focus and solid
research into how people prefer to be coached. The authors
deliver tools and techniques coaches need to identify clients'
needs; negotiate expectations; manage the dialogue; and
2/27/2004 This book captures the essence of how transformational
change helped propel Best Buy to record-breaking profit
growth and stock prices that skyrocketed 1000% in just three
years.
6/29/2002 Discover your creative talents and use this guide to unearth
the realistic tools to maximize them--in yourself and in the
management of others.
10/7/2003 This text is a best-practices tool kit that turns lessons from
industry leaders into a model managers can use to create a
learning organization.
8/13/2005 Regardless of the cause; chaos in organizations can create
fear and uncertainty in even the most savvy and confident
employee. This practical book delivers tools and strategies to
become a trailblazing pioneer in this age of unprecedented
10/28/2003 Much workplace conflict stems unwittingly from management
policies and attitudes. The authors address specific leadership
actions necessary to correct these problems and enliven the
discussion with clear examples.
7/23/2002 Offers suggestions on employee-employer honesty and
teambuilding as a means for organizational success.
12/22/2008 Including a power-packed Coach's Toolkit of over 35

exercises; questionnaires; checklists; and forms; this book
captures the essence of what it takes to design and maintain
successful; collaborative; and empowering coaching
1/28/2005 Filled with practical tools and aids to help HR professionals;
this book explains how to reinvent the human resource
department so that job competencies--rather than job
descriptions--become the foundation for all HR efforts.
10/11/2001 The real costs of high turnover--and how to avoid it.
8/13/2005 This innovative text puts the power to develop core qualities of
leadership character into the hands of anyone dedicated to
bringing integrity; respect; and personal responsibility back to
the workplace—regardless of his or her place in the
11/25/2008 Taking readers inside the secret world of executive recruiters;
this book offers an investigative journalist's eye to the growing
influence executive recruiters have on the world's
corporations.
9/18/2006 Through exclusive interviews and firsthand accounts; this
step-by-step guide reveals how some of the world's most
successful organizations have achieved unsurpassed
customer and employee loyalty; chart-topping growth; and
7/25/2002 Using a variety of cases and examples; the author explains
how to lay the foundation for individual employee learning;
and how organizations can use that for strategic advantage.
8/11/2009 Containing how-tos; action tips; assessment tools; and
workplace examples; this book shows how to capture and use
the energy of emotions to bridge difference; turn difficult
relationships into satisfying ones; and create a healthier
9/26/2003 One of the central tenets of the book is that psychological
training is central to the in-depth coaching process. There is
the requisite focus on understanding the complexities of "type
interactions" in the workplace as part of the coaching process.
2/21/2002 How executives can lead by communicating their dreams for
the organization.
9/27/2010 By helping you to understand yourself and your reactions in

the process of living every day; this book can also help you
understand and appreciate the reactions of those around you
who; with differing gifts; seem to be marching to a different
7/26/2002 Provides organizations with the tips and tools necessary to
guide managers to developing strong global leadership
qualities.
3/20/2007 For any current or aspiring leader looking to take charge of his
or her growth; this book introduces a leadership model and
plenty of practical tools to help assess when and how to
achieve greatness in leading organizations; operations; and
10/27/2009 An ideal resource for the millions of Baby Boomers challenged
by today's fast-paced changes; this book offers fresh insights
into how they can stay relevant and successful in today's
techno-driven workplace.
7/19/2007 With numerous checklists; questionnaires; sample interview
questions; and HR guidelines; this book lays out a road map
for attracting the best Hispanic candidates; effectively
evaluating their performance; and cultivating and retaining
12/30/2008 With data culled from the authors' first-ever 20+ year
longitudinal study of how general managers view HR's focus
and performance; this book explores the new role of HR
leadership; especially when facing the challenges of
1/10/2008 Incorporating checklists; tips; techniques; and tools; this
book’s five-step program offers how-tos for assessing
demographics; redefining retirement and the job; providing
flexibility; mandating performance; and making engagement
1/17/2006 Drawing on the wisdom of modern sages; ancient philosophy;
spiritual traditions; and 20 years of research; the author of this
practical book takes traditional career planning to a new
frontier as it brings 'technology of the spirit' to the workplace.
12/1/2004 Through interviews with corporate executives; overviews of
available research and four stories of major corporations; the
book sets out five specific strategies organizations can use to
adapt to this new workforce.
8/16/2005 For anyone whose work is more a 9-to-5 reality than a
passionate pursuit; this innovative book presents a
sophisticated; practical process for taking control of your
career and life happiness; right within your current
10/5/2009 Building on the powerful fundamentals of the Myers-Briggs
Type Indicator assessment; this book offers a simplified
framework that identifies four key personality types and shows
how to put into practice the strengths of our own personalities.
1/27/2005 Use this eye-opening book to learn the secrets of talent
relationship management that will pay off in lower turnover;
rarer staff surprises; fewer headaches; more satisfied
customers; and more career options.
12/30/2008 Explaining how leaders and managers; by example and
practice; can establish and reinforce luck-optimizing habits of
behavior; this book takes an analytical approach to
understanding what it takes to truly succeed in business.
12/7/2004 This distinctive guidebook delivers the next-generation tools
and techniques to make action learning successful each and
every time; in any organization by focusing on the six
essential components that make action learning work.
11/8/2007 Focusing on how HR has successfully merged research;
technology; and metrics to measure workplace culture; this
book illuminates the creativity and innovation of today's
workforce and its willingness to do anything to catch up; keep
1/10/2006 Why is political skill so important in the workplace? This
thorough; vital book uncovers the role political skills play in
getting hired; building a reputation; raising job performance;
and enhancing leadership abilities.
1/25/2005 For any manager or executive committed to achieving
business goals through effective strategic partnership; this
book gathers successes of some of the world's leading
companies to deliver a tool kit for shaping a partnering culture.
7/27/2002 A management reference highlighting new ideas for
organizational behavior to maximize success in the workplace.
10/31/2007 Designed to help you ask questions; generate options; and

discover answers; this direct guide offers a proven formula for
thriving amid the inevitable change that is driving the demand
for constant innovation; flexibility; and creativity.
6/27/2002 Let this guide help you discover the value of instituting
systems to support your company's goals.
10/16/2001 How Meyers-Briggs personality types apply to organizations--

and impact their performance.
2/26/2004 This text contains useful advice and time-tested tips sure to
shed revealing light on an organizational concept--the art of
acting with courage--that is vital to success.
9/24/2010 Designed as an array of exercises that can be adopted
immediately across these multiple levels of experience; this
book flushes out the five key levels of engagement necessary
to shift completely to a new way of leading.
11/12/2003 Move beyond one-size-fits-all management approaches by
using this book's practical methods to redirect your actions as
a leader in a focused and purposeful way. It presents a
system to help you give your employees what they need when
1/13/2005 In this unconventional; thought-provoking text; Jeffrey Nielsen
debunks leader-based corporate hierarchies and presents the
paradigm of "peer-based" organizations.
8/31/2006 Drawing on his 20 years as a leader and executive coach; the
author of this insightful book presents interviews from 30
executives who offer candid; mentoring stories about breaking
into the executive ranks and what worked for them and what
3/21/2007 Addressing the current trends affecting women's and men's
careers; this book presents the results of a groundbreaking
study that deconstructs career patterns and highlights key
parameters that influence work and family priorities.
9/16/2009 Demonstrating through dozens of real-life stories and
examples how to cut to the chase--in 100 words or less; this
practical; concise tool will help you create mutually satisfying
working relationships; focused on achieving shared goals.
8/10/2001 How HR professionals can prepare for the six trends shaping
the future.
3/23/2005 Written for coaches; counselors; and trainers responsible for

fostering workplace development; this useful guide offers a
proven process to prepare today's diverse workforce to meet
tomorrow's greatest challenges.
4/25/2002 Learn the seven key components of team excellence.
1/25/2005 Packed with more than eighty new and field-tested tools; this
training guide explores the essence of leadership in a team
environment; provides methods and strategies to help anyone
become an effective team leader.
3/11/2004 The author of this text explores how personality type and
temperament influence the behavior of individual team
members and shows how a powerful new model can turn
insight into a plan of action to enhance team effectiveness and
8/31/2006 With tried-and-true strategies; exercises and “brainstormer”
tools at the end of each chapter; this book unlocks the hidden
rules for creating a one-of-a-kind self-brand with a powerful
visual and verbal identity.
12/22/2008 Drawing on both the science and practice of executive
leadership; this insightful book offers valuable life lessons for
senior and mid-level executives as they journey to define what
is; and what is not; effective executive leadership.
10/2/2001 A six-stage career development process for HR professionals;
consultants and executives--or anyone feeling trapped in a
career.
7/18/2008 Presenting a series of stories that illustrate key concepts
about diversity; inclusion; and the value of an open mind; this
workshop-in-a-book will stimulate diversity dialogue and
activities to help organizations practice new thinking and
3/21/2007 Addressing the changing demographics and differences in the
workplace to highlight what matters most in employee-
manager relationships; this innovative book explores in depth
the seven most important needs.
11/21/2001 Coaching suggestions; based on
Myers-Briggs’ personality types; to help you work more
effectively.
9/12/2006 With step-by-step guidance for creating coaching plans and
tailoring strategies to meet specific client preferences; this
toolkit will help business leaders; managers; and consultants
simplify the complex interactions between people at work.
3/4/2004 This text bridges the gap between what we know about
business success and what we know about differences in
values; abilities; and behavioral characteristics across various
cultural dimensions.
9/16/2001 How do you hone your interpersonal skills to foster good
working
relationships with your colleagues?
2/6/2009 Focusing exclusively in the power of EQ to influence success
regardless of job type; level of education; or scope of
responsibility; this book offers a classic toolkit for mastering
the personal characteristics and social abilities of EQ.
7/10/2007 Including dozens of checklists; samples; and life-inspired case
examples; this unqiue guide takes readers through each and
every step of a successful coaching process to benefit
participants; coaching sponsors; and the organization's ROI.
10/28/2005 Written for those of us who struggle with day-to-day issues
that keep us from a sense of progress and purpose; this
concise text presents successful prospecting techniques that
defeat rationalizing and win sales.
8/25/2006 During these times of economic instability; it is crucial to
company success that key employees remain intact. This
insightful; timely guide provides proven strategies for
managing the talent your company depends on.
1/23/2006 Are you tired of fighting for good people? Is your team’s
performance a casualty of high turnover? Loaded with step-
by-step expert advice; this easy-to-use guide presents
valuable insights into screening; interviewing and hiring right
8/25/2006 Learn the skills that will make for successful sales in a
majority of situations. This breakthrough book contains 100
practical; simple skills to give the newest; least experienced
salesperson an edge that can lead to immediate success.
8/25/2006 An effective tool for parents; teachers; clergy of all faiths; and
business leaders; this book provides a foundation upon which
we might illustrate the importance of character; ethics; honor;
humility; integrity; and moral fiber in everyday life.
3/4/2009 Offering timeless; straightforward advice; this candid and
entertaining book presents no-nonsense; practical principles
that guide readers in applying excellence in their own
organizations; careers; and lives.
3/25/2009 Written for business leaders; managers and entrepreneurs;
this book takes you from understanding no-compromise; to
living no-compromise; and finally to creating a no-compromise
culture that shapes the collective thinking and behavior of your
9/1/2006 With contributions from some of the best minds in human
resource management; this book offers practical answers to
the problem of employee retention and can save your
company money.
9/1/2006 If you are committed to evolving your soul and the souls of
those you serve; this enlightening book will inspire and guide
you to finding and amplifying your voice; while inspiring and
guiding others to find theirs.
2/22/2006 Whether you’re fresh out of school looking for your first real
job or re-entering the job market after graduate school or
fifteen years of raising children; this is a book for smart people
looking to make the right career choices.
2/16/2006 Packed with practical tools that can be tailored to your
company’s own needs; this highly readable; easy-to-
understand guide will show you how to build a culture of
service excellence.
5/31/2003 Gives complete coverage of the critical issues involved in the
design; implementation; organization; and management of a
customer call center.
11/19/2002 Written for the organizational manager; this handbook
provides clear-cut suggestions and strategies to facilitate staff
improvement and concentrates on results.
11/7/2002 Learn how to write effectively for your business; gain and
maintain attention and interest; and more.
4/10/2007 Featuring a concise collection of best practices that have been

implemented within leading enterprises and business schools
around the world; this fresh; new book offers a universe of
ideas for all involved in the field of learning and talent
9/6/2011 Presenting 37 business cases and lessons learned by leading
organizations that use technology-based and blended learning
to achieve business goals; this field book exemplifies the
innovative work that will continue to drive tomorrow’s
1/31/2003 Learn how well-written e-mail helps you get and keep
customers.
1/20/2006 Aimed at Project Management Professionals using Microsoft

Project to manage a project using the PMBOK® Guide
Processes; this user guide and training manual teaches
readers how to plan and progress projects created within
8/8/2008 Offering an up-to-date overview of the latest developments
within organization theory; this fascinating book provides a
new; innovative perspective on the organizational challenges
now facing companies in complex and dynamic business
8/8/2008 By linking practices; artifacts; technologies and managerial
skills; this innovative book expands on the concept of
appreciation and illustrates how systems can be created to
institutionalize knowledge sharing.
7/29/2008 Providing a discussion and comparative analysis of five major
cultures and how they reveal themselves in business practice;
this insightful book presents a typified picture of the business
leader in each of these cultures.
7/24/2008 Helping leaders understand more deeply and act more
effectively; this accessible resource explains The Competing
Values Framework to emphasize specific tools and techniques
leaders can use to institute sustainable change.
3/21/2008 Based on close observation at a major semiconductor
manufacturer; this book details how the company's culture -
revealed through its internal practices; decisions; and norms -
guided action on environmental issues.
7/14/2008 Considering the corporate governance of sustainability from a
co-evolutionary perspective; this book explores the links
between pro-active approaches at the corporate level; market-
based incentives and environmental networks.
12/19/2007 Aiming to improve our understanding of creative knowledge
environments; this book’s focus is on identifying the factors
relating to the working environment that are conducive to
human creativity and innovation.
4/21/2008 Presenting important new research on applied eco-efficiency
concepts throughout Europe; this insightful book highlights the
application of existing European-based policies concerning
material flows and energy.
3/21/2008 Exploring the puzzling promotion of financial liberalization by
governments despite its enormous costs; this book describes
what can be done to alter the destructive path toward
excessive financialization that most countries are taking.
8/8/2008 By exploring the relationship between organizational identity
and strategy; this groundbreaking book proposes a practical
strategy-making process that helps to avoid the typical pitfalls
in strategic change processes.
1/10/2008 Based on a stakeholder perspective where multinational
corporations are part of society; this book shows how
emerging country markets have become increasingly
important arenas for the business activities of multinational
2/6/2009 Unveiling an invaluable paradigm for companies wishing to
create new knowledge; this unique book introduces a new
theoretical framework for knowledge sharing; knowledge
integration; strategy; organization; corporate culture and
7/30/2008 Expanding the business network view on managerial issues in
multinational corporations; this book scrutinizes the
importance of a subsidiary’s external and internal business
network for its strategic and organizational role within the
3/24/2008 Revealing both the practicalities and theories behind surviving
upheaval in the workplace; this fascinating book takes a
historical look at how the organization and management of
work has changed since before the Industrial Revolution.
10/29/2008 Based on twelve years involvement with over two thousand
MBAs; managers and professionals; this book provides a
comprehensive analysis of leading and managing people set
against a backdrop of accelerating organizational; business
10/29/2008 Offering a framework to explain the implications of selecting
variables for organizational financial performance; this book
describes two new measures of shareholder wealth creation
that correlate with increases in shareholder value creation.
7/28/2008 Offering a cohesive blend of theory; methodology; and a
wealth of empirical material; this book examines the issue of
mergers and acquisitions in the context of technological
development; and in particular the impact of M&As on the
10/29/2008 Exposing and exploring the phenomena of the dysfunctional
workplace; this book chronicles and reveals the true nature of
often hidden workplace problems.
2/6/2009 Bringing an economics perspective in a rigorous manner to
complex decision-making in the management of supply
chains; this book provides the foundations for the modeling of
the interrelationships among decision-makers in supply
12/18/2007 Addressing the organizational and economic implications; this
book analyzes the recent spectacular growth of information
and the self-propelling processes through which technological
information is increasingly generated.
7/28/2008 Skilfully integrating conceptual; theoretical and empirical
research; this book provides a uniform; coherent approach to
the analysis of distribution systems in general and retail
systems in particular.
2/1/2008 Examining both economic and legal aspects of competition
policy and industrial organization; this book provides a
scholarly review of the state of the art regarding economic
theory; empirical evidence and standards of legal evaluation.
2/6/2009 Separating fact from fiction and imposing a logical structure on
the most up-to-date IPO-related research; this book clarifies
how the initial public offering (IPO) process actually works.
2/6/2008 With contributions from top scholars from diverse fields
describing the progress they have made in developing a
general theory of leadership; this book tells the story of this
intellectual venture and the conclusions and questions that
7/24/2008 With contributions from top scholars in leadership studies and
ethics; this book explores how leaders themselves view their
role; as well as the ways in which leadership functions within
business; politics and society.
2/10/2011 Teaching you principles of personal organization that will allow
you to accomplish more in less time with less stress; this book
will show you how to arrange your office; desk; and working
materials in the most efficient way; and how to streamline your
4/29/2008 By addressing the key facets of effective presenting; this book
will help you utilize all of the resources within the NLP model
for communicating and relating with more effectiveness.
1/10/2008 Showing how the principles of Breakthrough Thinking can
significantly enhance the results achieved through TQM; this
book provides a full perspective on how to establish a TQM
program and how to follow through on any TQM project or
10/13/2009 Sharing wisdom from the author’s business career; this book
explains the essential qualities of Relational Capital and how
this intangible asset can be created; developed; and used to
amplify one's personal net worth in life and business.
7/26/2007 From bonding to benevolence; perception to positioning;
involvement to instant influence; and mind matching to
synchronized selling; the 12 principles in this insightful book
will make the difference between hoping for success and
2/10/2011 Ranging from the most casual speaking or performing
situations to the most formal; this book shares a wide array of
principles and practices to help you create the physical;
mental; and spiritual well-being you need to get beyond your
5/14/2008 In this fast-paced; information-overloaded; multimedia society;
we are all channel surfing for information that is useful or
relevant to us. This concise guide shows how to engage your
audience and prompt them to ask more questions.
1/22/2007 Comprehensive and easy to understand; this compelling guide
reveals the true impact of globalization; dispels myths about
outsourcing and job losses; and addresses how executives
can communicate their corporate responses.
10/13/2009 Helping you to understand the business world and what is
required for you to be successful; this book supports you in
the process of being in business for yourself; and teaches you
how to start; manage and grow a business successfully.
10/31/2007 Whether the sky's the limit; or you're working on a tight
budget; this powerful book takes you through the "how" of
booth design--from planning and budgeting; to choosing a
designer; to making the maximum impact by creating a "visual
10/29/2008 Perfect for those who are afraid of speaking or performing in
front of others; this book provides many different methods and
strategies to help you get beyond stage fright and learn to
speak or perform with ease and confidence.
10/22/2009 The ultimate road map to building; growing; and leading a
successful company; this humorous how-to book can teach
you how to look; act; think; and feel like the top dog in your
company—and get others to believe it!
4/3/2007 Easy to understand; playful; and packed with how to's and
why's; this book proves undeniably and definitively that a great
sense of humor (and a commitment to humor) really makes a
difference in your workplace.
10/29/2008 Authored by Sam Allman; an internationally recognized
motivational speaker; consultant; trainer; and salesman; this
book takes readers into the nuts-and-bolts of conflicting
principles that managers and leaders encounter in their
10/31/2007 Walking you through the process of developing and planning
effective and profitable trade show promotions; this easy-to-
read; information-packed book will teach you everything you
need to know to ensure a successful show before you go.
8/7/2007 Offering many tools to help you learn how to work sales in the
trade show environment and propel you to success; this book
has all the answers you’ll need to more effectively and more
profitably work your next show.
7/5/2007 A step-by-step; easy-to-read guide to the principles of career
success; this book provides fundamental and practical
information to help college students effectively prepare for
success in the corporate job market.
7/31/2009 Offering strategies to help you sell value over price; this book
provides advice about product enhancement and alternate
ways of marketing; information on technology development;
enhancing the buying process; and creating a low-stress
10/29/2008 A comprehensive workbook for supervisors and managers;
either newly promoted or seasoned; this user-friendly guide is
specifically designed to aid and support anyone with a desire
to enhance their professional skills and performance in the
7/25/2007 Offering a thorough understanding of how to use guerilla
marketing to increase sales in your business; this refreshing
book explains how small businesses and salespeople can
rescue themselves from slumping sales without spending a
4/21/2009 Serving as an overview on negotiation for some people and a
review for others; this book provides concise; nuts and bolts
information that will help you understand your actions and
reactions so you may better understand the behavior of
8/2/2007 Providing proven ways to dramatically increase employee
morale and retention; this book will shift your company culture
from managing employees to truly changing employee
behavior.
10/25/2007 Taking a phenomenological approach; this unique book will
help readers develop their executive mentality by tapping into
the prefrontal lobe of the brain where temperament;
contextuality; and perspective thrive.
10/28/2008 Designed for working professionals who wish to receive a fully
accredited MBA within two-years while maintaining full time
employment; this guide explains the different types of MBA
sponsorship and advises how to secure funding from your
10/22/2007 Written for busy people; this cutting-edge business fable tells
the story of a beleaguered CEO who pumps up profits using
lessons from an unlikely source. If you thought good
communication was just "nice to have"; this book will
10/14/2009 Providing practical advice on how to apply the skills of a
general manager; this book offers you the knowledge that will
separate you from colleagues who may be functional experts
but totally deficient in the broader skills of general
12/18/2007 Providing six rules that have been applied with success in the
business world; this book presents economic and business
concepts and principles in a simple and clear way that is easy
to follow in everyday life.
10/24/2008 If you must fight the Goliaths in your industry for sales or
customer awareness with limited resources; this how-to book
can help any advertiser get the most out of his marketing
budget.
5/1/2014 Investigating commercial applications; with sections on
forecasters' objectives and methodologies; this book offers a
coherent overview of forecasting theory and applications in
one place and with up-to-date accounts of all major
1/7/2010 Providing insight into how users work and what they need to
be successful at their tasks; this easy-to-read; easy-to-
implement how-to guide focuses on the "user requirements
gathering" stage of product development; and presents a
7/24/2015 Authored by EMC Proven Professionals; Knowledge Sharing
articles present ideas; expertise; unique deployments; and
best practices. This article describes the “secret sauce” that
bridges traditional project management training with Total
10/25/2007 Featuring contributions from corporate governance experts;
this volume demonstrates how corporate control mechanisms
inside and outside firms have evolved to allocate decision
authority to that person or organization best able to perform a
11/8/2007 Offering provocations challenging the received views of
Corporate Governance; this book illuminates the controversies
and ethical outcomes of using it as a prescription for public
action.
12/17/2014 Containing rigorous research papers that bridge the strategy
and finance fields by building on them; this book
encompasses a range of combinations among corporate
strategy and business (competitive) strategy and corporate
5/10/2006 From strategic advisory articles aimed at senior decision
makers to practical guidance for managers running real
benchmarking projects; this collection of articles illustrates
how to make benchmarking work effectively in any
4/16/2008 Intended to inform and stimulate the debate on policy issues
relating to science; technology and innovation; this book
examines the consequences and policy options of a small
open economy in the era of internationalization of science and
4/7/2015 By addressing the emerging relationships between qualitative
research and digital data; this book examines and engages
with the ambivalence of digitization; illuminating the diverse
ways in which researchers approach; negotiate; understand
9/7/2005 Discover how to redesign; re-engineer; streamline and
improve the established systems within your organization.
These articles will help you gain a better understanding of
what business process management involves and the benefits
5/18/2006 Focusing on quality and relevance; these scholarly articles are
ideal for researchers and practitioners to disseminate and
acquire leading-edge knowledge relating to latest
development in BPM concepts; practices; tools and
4/28/2006 With a specific focus on career development for women; this
collection of articles addresses such topics as job satisfaction;
overcoming gender challenges; careers of women with
children; and more.
3/30/2007 Examining organizational career strategy; policy and practice;
this collection of articles focuses on the framework in which
new employment relationships are being negotiated and the
pertinent career issues facing organizations.
5/8/2006 Examining links between individual career progression and
organizational needs such as mentoring; this collection
focuses on the framework in which new employment
relationships are being negotiated and the pertinent career
9/27/2005 Providing an overview of international careers; this collection
of articles focuses on what individuals identify with in their
work context when challenged to respond to increasing
demands for flexibility; mobility; and changing work settings.
2/20/2008 Authored by scholars and practitioners working within the
competence perspective; this volume helps develop a
theoretical and practical understanding of the role of
resources; stakeholders and organizational renewal in an
9/7/2007 Providing readers with an eclectic and "outside the box" view
of corporate governance; this collection of articles aims to lead
the international debate on board performance; corporate
responsibility and CEO effectiveness.
5/25/2006 Through practical; real-world discussions and analysis of past;
present and future concern; these articles lead the
international debate on board performance; corporate
responsibility and CEO effectiveness.
12/19/2014 With topical and current issues discussed; this must-read
book offers a conceptual paradigm and empirical evidence as
to how businesses and other stakeholders in developing and
emerging economies can ensure their activities make a
5/10/2006 Focusing on the importance of understanding and merging
corporate; management and employee needs to achieve
optimum performance; this collection of articles shows how
employee voice can have a positive impact on productivity
5/5/2008 Examining the intricate relationship among trade and
investment policies; as well as environmental regulations;
especially for developing economies; this book explores their
impact upon resource allocation and the welfare of a nation.
11/8/2007 Focusing on the forces that perpetuate unethical behavior in
groups; this book argues that certain processes such as social
cohesion; group-level envy; and the intersection of self-
interest and social identity are influential in ethical dilemmas.
10/31/2007 Including chapters from a distinguished group of Eurasian
scholars; journalists; and diplomats; this book is a study of the
interaction of globalization; political geography; and ethnic
conflict for the geographical area known as Eurasia.
10/7/2005 Offering genuinely global coverage of current practice; future
trends and new developments and initiatives in this complex
and challenging field; these articles assess retail prospects
worldwide; as well as provides insight management issues
9/11/2007 Focusing on the importance of understanding and merging
corporate; management and employee needs to increase
efficiency; productivity and profitability; this collection of
articles examines the need for further research on employee
11/24/2014 Exploring the two sides of the interdependency between
human resource management (HRM) and social and
technological innovation; this volume also focuses on the
innovative HRM function through the inclusion and embedding
4/28/2006 Written specifically for today's human resource managers; this
collection of easy-to-digest articles provides insight into the
global business issues related to outsourcing.
8/24/2005 By helping trainers keep themselves up to date with the latest
initiatives and ideas in the field; this collection of articles
provides practical advice on the latest training techniques and
how to put them into action.
8/24/2005 To find the systems best suited to particular management
needs and responsibilities; it is essential to keep pace with
new developments in technology. This journal provides
information needed to exploit the potential of new technology
10/5/2005 Read this collection of articles to increase competitive
advantage for your organization. Through numerous case
studies; these articles explore types of models and structures
appropriate for continuous improvement.
10/13/2005 Providing detailed discussions on supply chain technologies
and methods; this collection of articles covers enterprise
integration; B2B E-Commerce; workflow management; and
more.
10/18/2007 Including a synthesis of recent advances in the theory of the
multinational enterprise; with a focus on internalization and
international diversification issues; this text proposes
important extensions of multinational enterprise theory.
5/19/2006 Discussing how manpower planning and labor economics is
influenced by the many social; technological and economic
changes evident in our world today; these articles provide
invaluable support to policy makers and practitioners in the
4/25/2006 With reviews of current literature; applied research articles;
case studies and histories; these articles provide invaluable
support to academics; researchers; and to all those charged
with setting policies and strategies relating to workforce
9/1/2005 Drawing from career transitions theory and the protean
perspective of career management; this paper proposes a
model of repatriate proactivity as an alternate approach.
5/30/2006 Providing sound guidance for those concerned with the
management of systems; whether in academic institutions;
industry or consultancy; these articles seek to raise the
standards in every aspect of operations and production
4/24/2006 Written for managers and engineers all over the world; this
collection of articles addresses new developments and
thinking in productivity science and performance management
including new techniques; approaches and related reflective
9/22/2005 With its unique blend of managerial and technical material;
this collection of journal articles sets out to advance the
available knowledge in quality and reliability management for
the benefit of senior managers worldwide.
9/28/2005 An essential resource for practitioners in a high-pressure
industry; this collection of articles uncovers the latest ground-
breaking research to help advance your understanding of the
complexities of international negotiations.
4/27/2006 Geared toward those seeking to keep pace with the latest
knowledge and identify further research opportunities; this
collection of articles examines the role of technology in today's
business world.
5/4/2006 Focusing on the practical aspect of business theories and
implications for real life business situations; this collection of
articles presents a unique blend of ideas on strategy and
practice.
5/16/2006 Keeping pace with the latest techniques and applications
about the logistics of information management; these articles
are essential for those that need to be kept up to date with
everything happening in this dynamic and increasingly
5/17/2006 Focusing on the identification and implementation of
innovative intellectual capital strategies; these articles also
address the application of theoretical concepts to the modern
knowledge economy.
4/21/2006 Through research papers based on practical experience;
discussion papers and case studies from recognized world-
leading organizations in both the public and private sector;
you'll learn how to knowledge management to work to gain
5/25/2006 Drawing together the thinking and research relating to the role
played by managers; this collection of articles investigates the
factors impacting on the diffusion of Knowledge Management
Systems.
9/13/2005 Drawing on the latest theories; research findings and case
studies; this collection of articles sheds new light on the
behavior of individuals and groups within the work
environment.
9/27/2005 Drawing on the latest theories; research findings; case studies
and proven practice; this collection of articles deals with the
HR aspects of managing and providing an understanding of
psychology to equip managers to better deal with personnel
5/24/2006 Seeking to help build more promising futures for the societies
and organizations of tomorrow; these articles offer detailed
analysis and discussion on the philosophies and practices
which underpin successful organizational change.
5/15/2006 Bridging the gap between service businesses; service
industries; nations and economies; this collection provides
valuable knowledge of the consumer decision-making process
in the services area.
5/1/2006 Examining how both the organization and the employee
benefit from workplace learning and individual development;
this collection of articles details learning processes and
theories; network-based learning; learning progression; and
5/23/2006 For managers who want to know about and better understand
the historical roots and complexities of the Chinese style of
management; these articles reflect the fast economic growth
in China in the past; present and near future.
6/1/2006 Presenting the best in management thought and practice for
the commercial and intellectual advantage of managers and
their advisors; this collection of articles covers leadership
decisions; behavior types; leadership research; and much
2/17/2011 Presenting serious debate on major issues in an accessible
format; this collection of articles offers critical insights which
allow you to analyze methodologies and research; and distil
the most valuable information for your own use to gain
5/22/2006 Written by leading management philosophers and
practitioners; these articles offer thoughtful and provocative
insights into current management practice and give valuable
information for you to use to gain competitive advantage.
5/11/2006 Drawing together international; interdisciplinary contributions;
this influential journal offers you a framework of explanation
and guidance on the latest developments and research; and
provides valuable insights into professional and career
9/23/2005 Drawing together international; interdisciplinary contributions;
this influential collection of articles offers a framework for
detecting and preventing fraud in your organization.
8/3/2007 Presenting cutting-edge theorizing and research from a
multidisciplinary group of scholars; this book offers both
breadth and depth on the topic of managing multinational
teams in a global context.
5/30/2006 Filled with ideas; experience and advice from senior
managers and board directors; these articles are packed with
case histories; insights and guidance to the latest and most
insightful academic thought in the field of service quality.
10/18/2007 A critical examination of leadership theories past and present;
this book argues that leadership as traditionally understood
does not explain organizational functioning.
9/25/2005 By providing insight into your own leadership abilities; this
collection of articles will ensure ensure that you are fully
aware of new strategies and developments that can impact
your personal growth as a leader of others.
4/25/2008 Focusing on the rating system of the international country risk
guide; this book analyses various univariate and multivariate
risk returns and corresponding symmetric and asymmetric
models of conditional volatility; as well as conditional
1/7/2008 Discussing a conceptual model of the essential elements and
processes in organizational learning; this book offers an
integrative view of approaches to managing organizations in
ways that can sustain high rates of learning in changing
9/15/2005 In all parts of the world; managers are seeking to understand
how organizations utilize their human resources in order to
gain a competitive advantage. This collection of articles
presents the latest research and developments in
6/1/2006 Presenting the latest research and developments in Human
Resource Management; these articles offer personnel
professionals an international overview; and the opportunity to
adapt successful initiatives to their own needs and situations.
1/3/2008 Including studies of organizations that deliver professional
services; this volume explores the unusual challenges that
confront these distinctive organizations and their
organizational and governmental responses.
11/23/2014 Providing executives and managers with a better
understanding of the applications and uses of Shared Service
Mode; this volume suggests ways to create benefits beyond
cost savings; offers insights into specific control and
5/4/2006 Built solely around the needs of the CEOs and their strategy
teams; this journal offers CEOs powerful advantages by
briefing them on the key ideas and major issues affecting
business today.
10/24/2007 Offering convincing arguments regarding the airline industry
recovery; this collection of articles provides strategic insights
and practical thinking that have influenced some of the world's
leading organizations.
5/22/2006 Providing insight into your own leadership abilities without
wasting your time; this collection of articles explains where
you should be going and what to avoid on your journey in
strategic management.
6/1/2006 Bringing authoritative comments from leading experts in
corporate strategy and strategic management; these articles
look at strategies; tools and techniques and give advice on
where you should be going and what to avoid on your journey.
3/31/2007 Providing thoughtful; in-depth analyses and advice; this
collection of articles suggests ways organizations can identify
new growth opportunities by nurturing customer relationships.
5/23/2006 Geared toward leaders responsible for the competitive
development of their organizations; this collection of articles
provides the best solutions for profitable growth through
"disruptive" innovation.
9/30/2005 As a leader responsible for the competitive development of
your organization; as well as a desire to keep ahead of the
game; these articles will provide you with new; effective
leadership strategies.
5/31/2006 Broad based; but with a strategic focus; this collection of
articles examines the practical problems facing commercial
managers in a rapidly changing business environment.
4/28/2006 Promoting the exchange of knowledge; experience and new
ideas between researchers and practitioners; these articles
encourage a cross-functional approach to the resolution of
problems and the exploitation of opportunities within supply
5/14/2007 Presenting research evidence and company examples that
show how to create organizations that add value to investors;
customers and employees; this book lays out specific ways
people can be mobilized to satisfy both organizational and
9/19/2005 Bridging the gap between thinking and research relating to the
role played by managers in their immediate environment;
these articles discuss the ways in which managers can widen
their responsibilities to take on larger roles in other countries.
5/16/2006 Designed to show how both organization and employees
stand to benefit from workplace learning; this collection of
articles focuses on the utilization of technology and e-learning
to enhance learning processes and help practitioners manage
5/3/2006 Exploring the concept of the learning organization; these
articles will help you to assess the different ways in which an
organization can adopt learning strategies and teach you how
these theories can be successfully applied.
8/25/2005 The presence of women in management is influenced by
decisions made in political; legislative; educational; economic
and social spheres. These articles examine the interaction of
these issues and explore approaches to gender-based
2/9/2005 Learn to analyze your own political style and understand the
strategies and tactics used by ethical leaders so you can
increase your influence in an organization; coach others; and
get the career success; satisfaction and meaning you want
2/22/2003 A fast track route to creating successful new corporate
ventures.
2/22/2003 Fast track route to making innovation happen.
2/22/2003 Fast track route to mastering empowerment and releasing the

full potential of all employees.
2/22/2003 A fast track route to understanding and managing the future.
2/22/2003 Fast track route to mastering global innovation.
2/26/2003 Fast track route to mastering globalization and successfully

managing global expansion.
2/22/2003 Fast track route to mastering quality management.
2/26/2003 Fast track route to mastering global operations.
3/6/2003 Fast track route to understanding supply chain management.
2/22/2003 Fast track route to fostering and exploiting innovation in the

workforce.
5/30/2012 For anyone with an interest in helping others learn; this guide
provides you with fundamental principles that you can apply to
any content creation activity as well as practical information
relating to specific content types.
2/19/2004 This resource defines e-learning; discusses its advantages;
suggests ways to make the best of e-learning; the
infrastructure necessary to support it; how to integrate it into
our learning strategy; and much more.
2/26/2004 This resource provides very detailed and comprehensive
guidance on how any particular category of learning object
could be designed.
4/19/2012 Providing imaginative solutions to a broad range of typical
problems; this book presents a way for trainers and teachers
to analyze a learning need and choose effectively from the
ever increasing range of formal and informal media.
4/19/2012 We are all learning machines; constantly adapting to the ever-
changing threats and opportunities with which we are
confronted. This book will help you design an environment
that exploits all opportunities for learning.
12/13/2005 This Issue Alert provides the results of a survey of financial
executives about their experiences with Business
Performance Management (BPM) and whether they have
seen a return on their investment in BPM.
1/4/2011 Based on information collected by conducting an online
survey and by performing a series of follow-up telephone
interviews; this study investigates how senior-level financial
executives are responding to the current economic crisis.
2/18/2015 Authored by three experienced sales coaches; this book
shows that by applying a key mindset and five essential skills
to the closing process; salespeople at any level can learn how
to increase their win rate more frequently and predictably.
2/22/2011 You don't want just a job; you want a great job. Providing the
steps and tools for becoming indispensable in the work you
choose; this book can help you get that great job and; beyond
that; build a great career.
6/25/2015 Explaining the challenges that can stand in the way of
success; this book is a helpful tool that will help you identify
potential roadblocks in your career so you'll know exactly what
to do when you encounter them.
2/16/2011 Featuring four essentials for getting great performance in
good times and bad; this book can help companies win
regardless of the turbulence of the ride or the shock of
overwhelming change.
3/7/2008 Sharing the powerful principles taught to many of the world's
top executives and most influential leaders; this book will help
you align your organization's resources and structures to
increase long-term performance and create a high-trust
9/9/2009 Presenting an approach that incorporates five laws that
determine all of life’s outcomes; this book is about developing
the patterns and behaviors that promote success over the
long term and will dramatically improve short-term success as
5/27/2015 This audio edition teaches managers and other leaders how to
define their contributions; develop greater influence; leverage
hidden resources; give constructive feedback; and unleash
the full potential of their team against critical priorities. Read
1/16/2014 By following the principle-centered approach of the 7 Habits of
Highly Effective People; this book teaches network marketers
the principles of success to build their businesses; change
their lives; and be able to teach others how to build an
10/31/2007 Presenting a principle-focused approach to problem-solving;
this book offers a revolutionary program to breaking the
patterns of self-defeating behavior that keep us from achieving
our goals and reaching our fullest potential.
2/17/2011 Showing you how to create a high-quality; highly-engaging
virtual training experience; this timely book will help you
discover what it takes to successfully transfer your in-person
classrooms to live online classrooms.
7/10/2013 Digging deep into principles and behaviors--not just tactics--
required for a revolutionary change of yesterday's ugly
webinars; this book provides the strategies essential to
captivate your audience; push the limits of your technology;
11/28/2002 Use this complete encyclopedia; loaded with terms and
concepts to imerse yourself in key business information and
topics.
10/1/2002 This revised encyclopedia details 350 management theories
and applications written by professionals in their fields.
4/6/2007 Written for managers and employees of companies large and

small; this practical book explains what every company needs
to know about creating and sustaining employee engagement.
7/3/2012 Explaining how fear can be the difference between success
and utter failure; between dreams realized and hopes dashed;
this book demonstrates how to transform a fear-plagued;
barrier-ridden organization into one that is fearless and
9/27/2006 Containing vital performance and career lessons for managers
at every level; this book presents the remarkable findings of
Gallup's massive in-depth study of great managers across a
wide variety of situations.
11/16/2005 After your last interaction with another person; did you feel
positive; or were you left feeling more negative than before?
Based on a metaphor of a dipper and a bucket; this book will
show you how to increase the positive moments in your work
1/11/2008 In the face of widespread perceptions of abysmal customer
service and disengaged employees — and declining profit
margins; this book offers exciting new methods for managing
customer-employee relations to increase both productivity and
12/7/2005 Although American companies spend a staggering $500
billion on advertising annually; many fail to establish emotional
connections with consumers. This insightful book examines
why some companies develop this connection; and why
9/21/2006 With successful insights on how to turn talents into strengths;
this book introduces a revolutionary program that reveals how
your strengths can best be translated into personal and career
success.
1/23/2012 Mixing key insights about human nature; field-tested
discoveries; and the inspiring stories of partnerships that
reached the pinnacle; this groundbreaking book details the
eight elements that prepare partners to succeed in their most
1/23/2012 By explaining talent and how to identify and maximize it; this
book covers the basic steps of the selling process; including
prospecting/cold calling; assessing opportunity; identifying
solutions; building advocacy; negotiating; closing; and
8/18/2010 Loaded with novel research; inspiring stories; and actionable
ideas; this book identifies three keys to being an effective
leader; and uses firsthand accounts from highly successful
leaders to show how each person’s unique talents can drive
8/6/2014 Do you have the opportunity to do what you do best every
day? Chances are; you don't. From the cradle to the cubicle;
we devote more time to fixing our shortcomings than to
developing our strengths. This groundbreaking book will show
5/27/2009 With its lively writing and penetrating; research-driven insights;
this essential guide will help those leaders who want to
engage employees and customers in a hyper-competitive and
ever-changing global economy.
1/23/2012 Drawing on 75 years of Gallup studies and his own
perspective as the company’s chairman and CEO; author Jim
Clifton explains why jobs are the new global currency for
leaders; and that leaders who can create good jobs will own
9/27/2006 Drawing on research and case studies from topics as diverse
as management; marriage; and architecture; this fast-paced
and inviting book challenges long-held assumptions people
have about their relationships.
1/27/2005 Great managers praise effort and reward results. In this one-
a-day manager's handbook on motivating employees through
praise and recognition; you can learn how to develop
employees who are more focused; committed; and engaged.
10/21/2005 Whether you've just completed an MBA or you've been
working the same job for a decade; this book will help you get
to the next level in half the time. The text offers 29 key tips to
minimize the corporate ladder climb.
10/19/2005 A leader who wants to be trusted; followed and admired must
act with integrity. Harvard researcher and lecturer Dana
Telford and bestselling author Adrian Gostick explain ten
principles of integrity that are proven to enhance loyalty and
8/23/2004 This book illustrates how to retain your best employees and
win their loyalty and commitment by implementing a strategic
employee recognition program within your organization.
8/9/2004 The authors of this book present a noteworthy story of how a
good leader can encourage human possibility and create
success in either good economies or bad. Examples show
how to choose the right reward for each employee.
10/13/2005 Written for both managers and MBA students; this thorough;
thought-provoking book empowers you to provide strategies
and solutions for defining the standard of integrity in your
company; and start applying them today.
1/28/2005 Prominent business leaders from some of North America's
most respected companies discuss the role integrity has
played in their successes; and offer examples of the
importance of integrity in business today.
1/26/2005 Author Darlene Cohen seeks to rejuvenate the weary
professional; busy parent; and stressed student by offering a
path from exhausted frustration toward a holistic approach to
time management.
1/31/2006 Supported by a directory of essential contacts and useful
information; this authoritative analysis is a reliable reference
source on the framework and mechanics of world trade.
8/26/2009 Providing an objective assessment of the economic and
investment climate; this important book examines market
potential in key sectors; and offers advice on setting up an
enterprise in this small; but fast developing country.
1/8/2009 Offering an overview of the aims and achievements of the
OHADA system; this authoritative book explains in depth the
legislation that has been issued to date.
12/2/2008 Examining the development of corporate governance in the
Middle East and North Africa region; this book aims to support
and inform any company or organisation engaged in
investment and business development in this rapidly
2/28/2006 Focusing on developments in China's business and regulatory
environment since its WTO entry; this book profiles China's
investing and trading potential.
5/25/2004 This new edition is the authoritative source of business
information on China's rapidly developing market. Coverage
includes China's economy and administration system;
business development; foreign trade; and much more.
1/12/2009 A definitive guide to investment potential; commercial
opportunity and business practice in Croatia; this book
provides guidance on the mechanics of doing business in the
country; including banking; securities and foreign exchange;
4/12/2007 Providing in-depth coverage of government; investment
issues; business culture; and legal and taxation aspects; this
comprehensive guide analyzes key industry sectors which
offer good opportunities for foreign investment and trade.
6/10/2009 Written to support and inform foreign entrepreneurs wanting to
enter India's vital market; this book provides an authoritative
guide to the economic climate; investment potential;
commercial opportunity; and business practice.
8/18/2009 Examining commercial opportunities in key industry sectors;
this authoritative book offers advice and information about the
business and investment environment; including the legal and
regulatory frameworks; finance and banking; and marketing
3/6/2006 With invaluable practical advice; this book is the definitive
source of reference for both major international corporations
and independent entrepreneurs looking to exploit the
commercial potential of Kuwait.
4/29/2004 This guide provides an authoritative appraisal of the new
economic and investment climate; an update on market
potential in the key sectors; and unique best practice advice
on all aspects of investing in or trading with Russia.
2/9/2006 Providing coverage of the climate for foreign investment; this
book includes the legal structure and corporate governance
issues; an examination of banking; finance; accountancy and
taxation issues; and profiles of key industry and business
2/23/2007 Offering unique; best practice advice on all aspects of
commercial engagement with Saudi Arabia; this up-to-date
guide provides expert analysis on matters critical to business
success.
3/27/2007 Providing an objective assessment of the economic climate;
investment opportunities; and an insight into rules of business
engagement in Serbia's vibrant; fast-moving economy; this
definitive guide also includes profiles of industry sectors and
1/16/2007 Providing an authoritative; up-to-date appraisal of the current
economic and investment climate; this book offers a review of
the market potential in key sectors; and the latest best
practice advice on all aspects of commercial engagement in
2/21/2006 Examining the legal and regulatory framework; business
practice and regulations; this guide surveys the potential of
several key industries and devotes a special section to
investing in Ukraine’s regions.
6/7/2005 For CEOs and senior directors of the UK's middle-market
companies; this informative text makes specialist issues
intelligible to non-specialists so they can outsource and get
the most from suppliers and professional advisors.
3/9/2006 Providing import-export data; private/public consumption
breakdown; standard of living; and purchasing power
statistics; this informative text presents a timely analysis of the
risks involved in trading with; or investing in 151 countries.
10/31/2008 Aiming to support and inform any company or organization
engaged in international commerce; this book provides up-to-
date analysis of the risks involved in trading with; or investing
in 155 countries; including unique risk and business climate
1/29/2009 With an aim to support and inform any organization engaged
in international commerce; this book provides up-to-date
analysis of the risks involved in trading with; or investing in
155 countries; giving each one a unique risk and business
7/31/2009 Designed to inform any company or organization engaged in
international commerce; this book weighs the risks and
opportunities in markets and surveys industrial sector
performance from across the world.
1/25/2006 For those studying for the Institute of Export professional
qualification and practitioners involved in export and
international trade; this important book provides a thorough
understanding of the issues involved in developing and
1/6/2009 Aimed at both students studying for the Institute of Export
professional qualification and at practitioners involved in
export and international trade; this book provides an
introduction to international best practice in this important
12/16/2010 When you want to know what to do in a particular situation;
this practical book will enable new or experienced team
members to plan; initiate; run and deliver whatever the output
their organisations' programme or projects require.
7/22/2014 Offering a comprehensive resource to support the practice of
Organization Development (OD); this book presents a
contemporary; practical guide that tackles the dilemmas and
polarities that face anyone studying or practicing within the
2/8/2011 A guide to the relationship between good governance and
social responsibility and the reality of managing both; this
book includes case studies from large and small organizations
and NGOs to highlight examples of good and bad practice.
5/12/2014 Seeking to actualize creative potentials of practical wisdom;
this thought-proving book aspires to contribute to the
contemporary odysseys and quests for orientation in
organization and management research and practice.
11/16/2010 Providing an overview of the theories of ethics that bear on
today's business world; from Adam Smith's liberalism to
stakeholder theory; this guide explains the human behaviour
that gives rise to fraud and corruption in terms of a "fraud
11/16/2010 Presenting a concise but thorough introduction to the risk of
fraud based on a six-element strategy; this guide offers steps
to develop fraud awareness across an organisation and
implement an effective fraud detection and incident
11/16/2010 Filled with questionnaires; checklists; examples and practical
advice; this concise; straightforward guide offers a well-
established approach to problem solving and learning in
groups that enables change in individuals; teams;
8/21/2014 Discussing advances in areas such as text mining;
recommendation systems; internet marketing; and dynamic
customer management; this state-of-the-art guide provides
marketers with the capability to implement and evaluate
7/25/2014 Written for those who are involved with the developments in
project management; this book offers the kind of structured
information; new approaches and novel perspectives that will
inform their thinking and their practice and improve their
1/18/2011 With chapters reflecting different perspectives from around the
world; this book constitutes a major contribution to serious;
informed debate on issues that all too often have been the
subject of sensationalized media treatment.
5/4/2015 Providing an understanding of what it takes to develop;
implement and run a digital strategy; this book will help you
find a digital process strategy and methodology that works for
your organization.
7/18/2014 Challenging conventional wisdom; this book offers a quality
perspective on lean manufacturing and provides the very
latest thinking on Process Analytical Technology and the
opportunities of designing for quality.
12/16/2010 Including a methodology that fits closely with existing
programme and project management approaches such as
MSP and Prince 2; this book will enable organisations to
eliminate wasted investment; realise more benefits and realise
6/25/2014 From psychology to neuroscience; from chaos theory to social
network theory; this book offers diverse and compelling
insights into both the advantages and limitations of goal
pursuit in coaching and mentoring programs.
10/22/2014 Offering analysis that is initially focused on the main elements
within the project lifecycle; this pragmatic book explains that
one of the most natural ways to connect projects and
business-as-usual activities is to identify the needs of both;
12/18/2010 Including models; advice and exercises for understanding and
enabling personal and organizational change; this book
explains how leaders can help everyone cope with change
and in turn ensure their organization's long-term survival.
5/19/2014 Offering a unique perspective on organizational change; this
book provides practical advice to help insiders navigate
organizational space; make sense of tricky situations; and
work more mindfully to help organizations change.
5/14/2014 Offering insight into the value and limitations of established
selection practice; this book illuminates ways in which senior
roles differ from other positions and will help those charged
with selecting individuals for senior positions; as well as
6/24/2014 Combining psychology with broader organisation development
theory and practice; this book focuses on the human reasons
for unproductive silo working in organisations; and explores
how to develop working relationships that save time and
6/26/2014 Following a best practice model for communication strategy
development and planning; this book gives program and
project communicators a framework for developing an
effective strategy; and examines how to even increase
11/16/2010 Designed to help you communicate your organization's
strategy in a compelling; effective way; this guide presents
practical information; techniques; tools; tips and exercises to
explain and deliver a complete; coherent strategy message.
12/18/2010 Helping practitioners struggling to interpret and react to
increasingly complex events; this book applies to leaders with
a thirst to add to their theoretical knowledge of issues they
have heard something about but do not fully comprehend.
11/16/2010 Shedding light on the dynamics of the global economy; this
futuristic; insightful book analyzes the most important
megatrends shaping the stage for revolutionary
convergences; such as digitization; emerging economies;
6/23/2014 Describing; analyzing; and discussing a range of interrelated
corporate risk and governance issues; this book encourages
better informed risk-decision making; a more informed view of
enterprise risk exposures; control and mitigation issues; and
7/15/2014 Offering a review of the major differences between the various
Central and Eastern European (CEE) countries; this book
provides an effective tool for companies to help them engage
in Corporate Social Responsibility (CSR) activities and
10/21/2014 In these straitened times; strategic analysis has to engage
with the challenges that society faces to create resilient
corporations fit for the 21st century. This book discusses how
to survive and thrive in this challenging and changing 21st
7/22/2014 Including a number of interventions that relate the efforts
undertaken by researchers and organizations together; this
book aims to help reduce stress and improve the mental and
physical health of employees through positive change
12/18/2010 Relating the concept of cultural dimensions; this book shows
how strategies for solving workplace performance problems
need to consider the cultural composition of the workforce.
5/9/2014 Providing a straightforward implementation guide to moving
your own business to a customer-centric way of working; this
practical; rigorous and well-researched text offers some
guidance for ensuring that customer-centricity is sustainable
5/8/2015 Presenting a much-needed strategic framework required for
cyberconnecting; this book explains how to establish
connections across technological; cultural and social
boundaries; mirrored in organisations succeeding in today’s
5/29/2014 Exploding the myth that good decisions need to only be
informed ones; this book is essential reading for those
businesses who want to engage their workforce and their
customers in collaborative relationships that are at the heart of
6/20/2014 Giving readers practical tools that can be immediately applied;
as well as activities that can be undertaken; this book is a
combination of information and practice for those who want to
obtain and maintain high performing organisations.
1/19/2011 Describing best practices in talent management for the HR
function; this book shares - and guides you through - a model
for successful HR development; and reveals potential
solutions and good practices which have worked for other
12/18/2010 Providing a new perspective of current behavioural disruptions
which are relevant to the continuity of business; this book
offers a set of practical methodologies for business design;
aimed at creating innovation outcomes of value to users.
12/18/2010 Exploring how to create and sustain multiple supply chains
with a level of flexibility and responsiveness; this book also
shows how you can align with your suppliers; your partners
and your customers.
5/20/2015 Including insights; anecdotes; case studies; charts and useful
exercises and checklists; this book provides a comprehensive;
pragmatic guide to the Client relationship journey; from
identifying potential Clients to their engagement; care;
1/20/2011 Presenting the total process of a growth strategy; this unique
guide describes it from vision to mission; including
development; implementation of initiatives; use of tools; and
measurement of both operational and financial outcomes.
4/24/2015 Providing an excellent overview of the tools; techniques and
philosophies behind an enterprise’s successful management
of its strategically important relationships; this book will help
ensure your organization has the requisite ability to form;
6/9/2014 Written from scholarly; objective; applied; proportionate;
"hands-on;" and practitioner based perspectives; this book
presents an analysis of governance; leadership; policy and
strategy formulation; decision-making; practical and financial
5/19/2015 Lifting the lid on many of the important behavioural factors that
inform project decisions; this book will help you identify how
individuals and organizations can best support the process to
ensure project initiation decisions are effective and most
4/27/2015 Serving as both a companion for internal communication
courses and an exploration of key concepts for a strategic
approach to practice that underpins employee engagement;
this book argues that internal communication practice is about
6/18/2014 Exploring four key areas of expertise required of a buyer in
today's environment; this book is aimed at the non-financial
manager or aspiring manager; but it is written from the
perspective of a purchasing manager.
7/22/2014 By showcasing what the winners of the 21st century have in
common that has enabled them to become Fast Innovating
Consumer Goods (FICGs) companies; this book explores how
their marketing and communication strategies are built up by
11/11/2010 By clarifying and explaining culture; cultural
misunderstandings; and cross-cultural interactions; this book
clearly shows how to develop the cross-cultural expertise to
succeed in a world of rapid and profound economic; political;
1/10/2011 Using a wealth of case studies; theoretical models; and
drawing on knowledge and perspectives of experts around the
world; this book discusses regional and cultural similarities
and differences; differing legal frameworks and governance
1/12/2011 Filled with real-life examples and techniques; this book
describes how to adapt your organisation and your projects to
thrive in a global multi-cultural environment; where most
communication is in writing and asynchronous.
11/15/2010 For those who want to know why globalization has
encountered rough weather; this book shows that
globalization has limits and; like any other process; when such
limits are exceeded it may turn from friend to foe.
1/20/2011 Pinpointing some of the key decisions you will need to make
and lessons learned by other organizations; this book outlines
the types of activity and capability needed to establish an HR
function that can support business operations at a regional or
8/5/2014 Discussing all the important topics associated with employing;
developing and managing people for successful projects; this
comprehensive; innovative handbook is a unique and rich
compilation of over 60 chapters about project management
7/25/2014 With contributions from experienced and highly regarded
international writers and practitioners; this practical guide
gives an introduction to; and overview of; the essential
knowledge required for managing projects.
1/10/2011 Accurately capturing the current state of thinking in
organizations; this book delivers a radical blueprint for how
organizations need to change to survive and what this means
to managers and employees.
1/24/2011 Bringing the concept of a green economy in from the
periphery of policy formulation to take center stage; this book
looks beyond the values which presently dominate the
economies and societies of the developed world; to a world in
1/20/2011 Revealing a strategic approach for continuous improvement;
this book shows you how to implement effective policies to
support it; link key performance indicators to Lean; Six Sigma
and Kaizen; and to sustain a strategy-led program for
1/5/2006 Through a conceptual framework and practical advice based
on case studies and research into how HR Business Partners
best add value to the organization; this hands-on guide will
help readers think through how best they might fulfill the role
7/16/2014 Based on the premise that the key to good management is
understanding human nature and inter-personal relations; this
book explores how managers must constantly perform
balancing acts between conflicting forces that exist at any
9/16/2014 Exploring the often misunderstood and contested terrain that
surrounds innovation theory; policy and practice; this book
provides a comparative insight into Latin American and
European approaches to innovation management and
4/21/2015 Illustrated with case studies; this practical book provides a
fresh perspective from the lens of the board and presents an
approach by which the assurance process can be supported
by management.
7/15/2014 Providing a rigorous and sophisticated guide to understanding
and adopting a holistic business integrity strategy; this book
explores the complex nature of integrity and business; and
illustrates how organizations have avoided major setbacks to
6/26/2014 Based on exemplary case studies; this book has a cross-
border perspective on leading from the middle in international
subsidiaries that are committing significant capital to land-
based multi-unit infrastructures.
7/18/2014 Drawing on relevant business; clinical and health
administration literature plus the analysis of discussions with a
variety of clinical; administrative; leadership; patient and
information experts; this book can be used as a general tool
11/4/2014 Focusing on research and development; and manufacturing-
based companies; this book explores how a range of
techniques and approaches have been applied in the unique
environment of the Pharmaceutical Industry; and examines
6/25/2014 Suggesting that many challenges faced by leaders are similar
to the challenges experienced by police officers; this book
explores challenges experienced by police officers; looks at
how they cope with them; and draws lessons for those
5/15/2014 Providing a convincing picture of process improvement;
digitization and the management of both; this book will help
you eliminate waste; improve process and service; and better
align your information and communications technology with
1/6/2011 Combining advice on effective learning; with practical tips on
using technology successfully; this survival guide
demonstrates the many ways in which online and mobile
technologies can be used for study.
5/29/2014 Examining the wide range of factors necessary to create and
sustain organisational learning and knowledge at all levels;
this book provides an evidence-based argument for the
adoption of effective organisational learning policies and
11/18/2010 Drawing heavily on research into the experiences of practicing
project and program managers from across private and public
sector organizations; this book offers a realistic set of ideas for
developing creative and effective project players.
1/12/2011 Illustrated with practical examples drawn from real cases; this
concise; jargon-free book shows how to make sense of the
task at hand; develop a strategy; articulate your options;
define the benefits; establish costs; identify risks and make a
7/21/2014 Based on the theory of reasoned action (TRA); the technology
acceptance model (TAM) and other conceptual frameworks;
this book provides a valuable alternative and comprehensive
theoretical basis for improving our understanding of individual
1/20/2011 By picking up where traditional risk management techniques
begin to fail; this unique book brings together leading-edge
thinking from a variety of disciplines and shows how these
techniques can be used to conquer uncertainty in projects.
1/20/2011 Placing risk management in its proper context in the world of
project management and beyond; this guide offers a concise
description of current best practices in project risk
management while introducing the latest relevant
3/3/2015 Drawing on twelve cases ranging from the launch of the
Freeview television system in the United Kingdom to the
sifting and removal of the New York World Trade Center pile
of debris following the 9/11 terrorist attack; this book explores
4/14/2015 Providing a rigorous and convincing analysis of the
inadequacy of current policy while proposing a more thorough
program to achieve fairness and equality in the workplace; this
book examines whether a new generation of female activists
1/24/2011 Including case studies and interviews with supply chain and
financial experts; this informative guide provides the supply
chain manager and the CFO with the means to link the value
of the supply chain to an organization's bottom line.
1/24/2011 By examining existing approaches to leadership with a focus
on their shortcomings; this book will encourage and empower
individuals to think on a different scale; challenge assumptions
and exercise effective leadership.
5/28/2014 By stripping project management down to its bare facts;
simplifying everything but trivializing nothing; this jargon-free;
concise book offers sound; practical advice on how to
organize and manage a small or medium-sized project.
1/24/2011 For anyone interested in organizational development and new
business strategy; this book presents three new types of
business models; in which 'customization'; 'innovation'; and
'authenticity' play an important role as solutions to the new
1/14/2015 Drawing on academic research; practical experience of the
author in delivering open design projects and first hand
interviews with leaders in the fields; this book challenges the
notion of the designer as 'fountain-head' of innovation and;
7/22/2014 By examining three central features of organizations; this
succinct; friendly book presents sociologist Niklas Luhmann's
seminal systems theory in metaphorical terms as facades;
machines; and games.
7/22/2014 Offering invaluable; in-depth insights; this thoughtful book
explains the developmental aspect of corporate social
responsibility (CSR) from a conceptual perspective and
provides empirical evidence of the impact of CSR delivery on
1/20/2011 Grounded in a robust theoretical framework; complemented
by a number of case studies; this practical guide analyzes the
best organizational structures for program management and
provides tools and techniques to deal with complex;
5/13/2014 A series of short vignettes taken from real practice from all
round the globe; this book aims to help the reader use ethical
theory to further identify opportunities and risks within their
projects and thereby advance more directly along the path of
11/12/2010 Authoritative; immediately relevant and applicable; this book
explains the different preferences organizations have in goal
setting; along with best-practices; roles and responsibilities
related to governance tasks.
4/24/2015 Presenting a fundamental primer for those commissioning and
those delivering construction; this essential guide explains in
detail the fundamentals of project life cycle economics and
how they apply in the context of complex modern construction.
4/24/2015 Exploring the challenges and remedies from the perspective
of the vendors providing the necessary goods and services to
a project; this book explains the likely impact on the structure;
culture; and procedures of Suppliers and identifies the
11/15/2011 Complete with decision-tree diagrams; checklists; exercises
and a full glossary; this book offers readers a guide to the
most relevant project management tools and techniques and
shows how to rigorously apply them in the pharmaceutical
1/24/2011 Using a holistic approach along with numerous case examples
and diagrams; this practical guide explains the entire project
management process in great detail; demonstrating
techniques ranging from the simplest of charts to
9/16/2014 Demonstrating techniques from simple charts to detailed
computer applications; this reader-friendly; jargon-free book
explains the entire project management process in great
detail; and has earned the acclaimed status as a standard
1/26/2011 Providing a framework for solving political issues through the
effective management of complex relationships; this book's
structured approach will raise awareness and improve your
ability to manage issues in the workplace.
5/20/2015 Examining why risk analysis is important to an understanding
of how much money and time is needed to adequately fund a
project; this book will help you devise risk management plans
that will assure the intended outcome of the decision to invest
7/23/2014 Examining the role of projects in organisations and the need
to integrate project and business strategy within the
framework of the Project-Based Organisation; this book
identifies and analyzes relevant issues; provides insights into
1/18/2011 Including exercises; examples and case histories from the real
world of projects; this essential guide will help you ensure that
your organization is "doing the right things" as well as "doing
things right."
5/13/2014 In order to manage stakeholders effectively; you need to know
your stakeholders; their behaviors and attitudes towards the
project. This book offers tactics and tools founded on
established marketing communications theory as well as
1/18/2011 Explaining the key leadership models of managerial;
intellectual and emotional leadership; this book shows how
they can be applied within projects to lead processes;
functions and people; and ensure an ethical and inclusive
7/2/2014 Identifying and explaining the paths of those intentional and
unintentional actions that lead to project trouble; this book
provides advice and guidance in analysing information and
risk; and explains how 'choice-engineering' can facilitate
7/25/2014 By explaining how to deliver ambitious achievements by
getting communication right; this groundbreaking book
explores how even the most mature organization can fail to
deliver successful projects - and worse; how this can lead to
6/10/2014 Placing great emphasis on the human aspects of any project;
this practical; realistic guide provides a flexible; hands-on and
innovative approach to developing and managing program;
project and system requirements at different levels of
5/27/2014 Drawing on insights from academics with diverse backgrounds
and interests; this book examines F.W. Taylor's philosophy on
management and contrasts it with other perspectives that
have since emerged; along with the professionalization of
1/25/2011 Featuring an outline of the nature and sources of risk in firms;
this timely book will help senior executives dial up the right
level of risk within their organizations in order to enhance
performance.
1/18/2011 Providing perspective on behaviors such as gambling; drug
use; addiction to work; theft and corruption; and aggression
and violence; this book examines implications to employee
and organizational health within the context of the workplace
7/23/2014 If you are dissatisfied with an approach to strategy based on
simple backward looking analysis; management controls and
problems solving after the fact; but would like to make a
positive contribution to thinking about the future; this book
10/3/2014 Based on research and case studies from the US and UK; this
straightforward book is designed to deliver fast results for
companies prepared to recognise that they are not perfect;
and go the extra mile to find out why.
1/20/2011 Offering an engaging; convincing and well-researched
manifesto for the future of retailing; this helpful book
encourages retailers to switch their approach from a strategy
that is based around transactions to one that is based around
1/24/2011 Helping you meet your organization's expectations at a lower
cost and with greater efficiency; this concise guide explains
basic concepts to show how applying Six Sigma tools and
methodologies can be used to manage the practical
5/16/2014 Examining current workplace trends relating to people;
technology; place and space; this book reviews what we
already know about effective management and high
performance work methods and shows how those insights can
1/25/2011 Considering the strategic level risks that organizations face
when taking on projects of different types; this book shows
how the use of a project typology can guide project risk
management by identifying shared common risks.
10/14/2014 Addressing the question of why a business should outsource
in the first place and how decisions to do this should be
strategic; this book illuminates the benefits of single-sourcing;
the benefits of multi-sourcing; how best to decide what
7/17/2014 Offering insights that will place you in a far stronger position to
decide exactly how to leverage the benefits of supply chain
visibility solutions; this book walks you carefully through the
minefields of ineffective approaches or technologies to give
5/9/2014 Inspiring project managers to not just 'do things right' but 'do
the right things right;' this book explores and identifies the
questions surrounding the integration of the concepts of
sustainability in projects and project management and
1/24/2011 Describing how many goods and services have moved from
relative scarcity to relative abundance; this book asks how this
trend can be reconciled with the global issues of population
growth and climate change.
5/12/2015 Addressing the need for business and market sustainability
reforms; this thoughtful book explores the relationship
between markets and business and sustainable development;
as well as issues such as climate change; pollution; land
1/20/2011 Using the perspective of the developing world; this book
argues that a global approach to talent management assures
competitiveness and sustainability of success in the
international environment; but change will not happen until line
7/22/2014 Written in an accessible style using everyday examples and
case studies; this book's advice will help you embed safety
thinking; transform your safety culture and make safety part of
'the way we do things around here.'
1/18/2011 Helping professionals understand the limitations of the present
project and risk management techniques; this book provides a
framework to understand which particular type of problem
(tame; messy; wicked or messy and wicked) may confront you
5/19/2015 Drawing on techniques and models developed from Crew
Resource Management; human factors; risk management; as
well as more traditional HR management disciplines; this book
describes how work systems and work environments may be
6/18/2014 Using case studies; this concise book explores the impact of
new materials; techniques and technologies; and looks at the
links between innovation; entrepreneurship; business
(including finance); design; manufacturing; branding and
8/19/2014 Providing answers to corporately responsible and ethically
driven balanced decision making; this book will show you how
to help your company and stakeholders identify what can be
achieved and what to avoid; and about the processes by
1/25/2011 Including a tapestry of reports from organizations who are
engaging their employees; this book explores a philosophy
which recognizes the value of opening up decision making to
the right groups to improve the quality of decisions and
5/6/2014 Offering insight into how companies are creating an engaged
workforce; this book presents practical models; guidance;
stories and examples which explore the notion of manager-as-
engager.
1/25/2011 Exploring the nature; value and role of sustainability in
business; this timely book maintains that resource utilization
must be based upon the twin pillars of equity and efficiency
rather than attempting to ensure that our choices in the future
1/25/2011 Exploring some of the shortcomings of employer branding
initiatives to date; this book provides a practical guide to the
kind of strategy and techniques organizations need to
embrace in order to make the most of their employer brand.
6/11/2014 Examining the future of the traditional retailer; this book
explores the new buying behaviour of consumers (the new
shopping); the evolution of retail (how it used to be; how it is
now and what it has to become) and shows what the future for
6/3/2014 Placing the spotlight on organizational initiatives to support the
development of attitudes; values; character and behaviors in
employees; this book explores the organization's role in
coming to grips both with human frailties and toxic
1/28/2011 A collection of the thoughts and ideas of the most creative
innovators from business; professional practice and academia
from nearly 60 countries; this book offers an unparalleled view
of innovation from almost every angle.
1/12/2011 Based on the structure of the very successful IÉSEG
International School of Management's programme on
international management; this handbook concentrates on the
big developments that currently are happening at an
10/6/2015 Presenting the collective wisdom and knowledge of a number
of lawyers; management experts and academics from around
the world; this book reflects the variety of options for dealing
with bullying that are relevant in different parts of the world;
7/10/2014 Entirely dedicated to the application of behavioral economics
in business; this must-read book aims to present some of the
most important findings of behavioral economics and to
highlight the resulting opportunities for up-to-date commercial
11/10/2014 Addressing issues of professional identity; emotion; power
and authority; trust and indoctrination; and management
behaviour; this book highlights the scale of the serious
changes in occupational roles and to the meaning of work that
7/2/2014 Providing an extensively researched; insightful look at over
200 of Germany's best brands; this book examines what they
stand for; what has made them what they are today; and what
might be transferable.
1/25/2011 Considering the extended life histories of ten managers; this
illuminating; thoughtful book highlights the complex ways in
which dominant expectations of what it means to be a
successful individual influences what sort of person we strive
6/30/2014 Based on close to one hundred in-depth interviews with
leading sustainability experts from IBM; Unilever; Marks &
Spencer; Puma; and others; this book will inspire all those
tasked with communicating sustainability with practical and
1/14/2011 Describing the whole process of contracting for goods and
services; this practical guide details the key topics that are
necessary for success; such as contract strategy; contract
types; contract law and evaluating tenders.
1/14/2011 Providing an understanding of how and why the practice and
the teaching of management has developed; this revealing
book sheds light on how management might be renewed; and
on the benign role it could play if freed from the restraints of
9/23/2014 Providing practical guidance; supported by numerous mini
case studies; this engaging book brings to life both the
benefits of project risk management when effectively applied
and the ramifications when it is misunderstood or receives
5/28/2014 Revealing the 'secret' forces that can sabotage the quality of
our decisions; this book is an essential read for developing
seasoned executives who have to work through increasingly
complex and high stakes decisions.
11/5/2014 Offering an approach to project management that is entirely
complementary to the existing methodologies; this book
addresses the capacity of a project management organisation
to manage the pace of a project’s progress – an aspect of
5/6/2014 Designed to help encourage group morale and to act as a
touchstone for ethical and sustainable decision-making; this
pragmatic book explains how to create a larger sense of
purpose and achievement among project teams and
5/15/2015 Enabling readers to understand the commercial; technical;
strategic; cultural and operational logic behind any alliance;
this book helps establish an approach that is appropriate for
the type of alliance they are seeking and the partner
5/15/2015 Allowing readers to understand how companies can set
corporate goals and leverage internal resources to deliver
successful value propositions; this book offers a
comprehensive approach to competitive analysis and strategy;
7/22/2014 Using models; examples and anecdotes from the author's
client research; this book explains how to foster a culture of
distributed leadership which enables people at work to liberate
their creativity to deliver surprisingly good results for their
7/25/2014 An examination of the history; evolution and recent
developments in time series analysis and adjustment
programs; this book includes case studies which demonstrate
that time series adjustment methods can be efficaciously
1/18/2011 Drawing on the latest research in the areas of project
management; complexity theory and systems thinking; this
book provides a ready reference for understanding and
managing the increasing complexity of projects and programs.
7/22/2014 Bringing together ideas about how organizations work and
what can be done to help them work better; this book will help
managers understand what is really going on in their
organization; and direct them towards what can be done to
1/20/2011 Drawing on seminal theses and practical examples from the
four corners of the world; this significant book provides
leaders; students of leadership; managers and change agents
with a trans-culturally tested; integrated approach to
6/5/2014 Providing a clear view of how virtual projects can succeed;
this thoughtful and pragmatic guide explores how quality
assurance compliments and promotes effective organizational
design and project management to build solid trust
6/10/2014 Featuring case studies of leaders working with diversity to
create social change and new visions of leadership that are
impacting social and cultural norms; this book discusses the
nature and diversity of leadership itself which will be helpful to
1/20/2011 Approaching the subject from the perspective of the learner
and using case studies to provide detailed insight; this book
reveals ways of giving full-time employees the chance to take
up learning opportunities which are of the same level and rigor
1/18/2011 Including suggestions on the skills required to implement HR
technology (HRT) effectively; this step-by-step guide provides
case studies to illustrate the types of issues and decisions that
need to be taken; and shows solutions that have been
7/18/2014 Addressing the taxonomy; syntax and semantics of strategies;
this book offers a model which will guide you in an objective
diagnosis of your existing 'strategies' and help you develop
effective; validated strategies – ones that get implemented
5/23/2014 Explaining how and why reputation damage becomes a cost
to business continuity; this concise guide explores the risks to
your reputation; and the various management and financial
options to enable you to ensure your reputation is protected.
6/10/2014 By helping to define parameters for both B2C and B2B
marketers; this book points to some game-changing strategies
designed to lead change and deliver success through
interviews with some of the most inventive new chief
7/22/2014 Organizations are implementing virtual teams using web
technologies as a cost-effective measure for training and
project development. This timely book provides a detailed;
comprehensible virtual team business model for managers;
10/12/2015 Organizations have started to wrestle with the idea of how to
engage the skills and motivation of the video game
generation. This book provides the context and background to
the need for and potential benefit of gamification as a means
2/25/2016 Authored by Michael K. Simpson; a senior consultant to
FranklinCovey; who has spent more than 25 years training
executives to become effective coaches; this guide will help
you acquire the skills to coach your personnel from the ground
2/19/2016 Enabling you to take charge of your life and make better
choices that will prevent stress in the first place; this book is
about optimizing your body; heart; mind; and soul; recognizing
that any and all of these dimensions of your life affect your
2/4/2011 Presenting a series of steps; with each accompanied by an in-
depth case study; this concise; accessible book demonstrates
how different companies have managed to uncover the value
of corporate social responsibility (CSR).
2/11/2011 Featuring inspiring interviews with best-in-class practitioners
from Microsoft; GlaxoSmithKline; Ericsson; and Deutsche
Bank; this book is a step-by-step guide to developing and
implementing a comprehensive; successful approach to
2/28/2011 Offering detailed advice; tools; a roadmap; and tips from
companies around the world; this guide shows how HR can
leverage CSR strategies to deliver greater benefit for the
business; employees; society; the environment and for HR
2/4/2011 Providing a treasure trove of practical experience; this book
will help corporate managers get it right with respect to
interactions with local communities; so that they can ensure
that local communities are better off as a result of their
2/4/2011 Using a combination of high-level survey analysis and; more
importantly; in-depth executive interviews; this book helps fill
the present gap in literature on environmentally focused and
financially driven for-profit businesses.
11/23/2010 Crammed with case examples; interviews and checklists on
how to move corporate and governmental cultures toward
sustainability; this book demonstrates how leaders can
transform their organizations into better social and
11/19/2010 Part management fable and part executive briefing; this book
presents the frameworks; tools; and methods that will make
sustainable value creation concrete for business practitioners
everywhere.
1/24/2011 Based on interviews with the standard-setters; the
implementers of standards; academics; activists and other key
stakeholders from around the world; this book will help
companies select; develop and implement social and
1/31/2011 Illustrated with results from an empirical study of the Fortune
Global 200; this concise book articulates why a code of
conduct is necessary; what it should cover; and demonstrates
through practical tips and examples how to make full use of it.
1/24/2011 Providing comparable national profiles that describe the
evolution and practice of CSR for 58 countries and 5 global
regions; this book includes key information about relevant
CSR history; country-specific issues; trends; research and
7/7/2008 Through dozens of examples and illustrations; this book first
defines the major types of business and then metaphorically
takes the roof off an office building to peer inside; explaining
how each business function; department; and unit works.
4/27/2006 Whether you are formally in charge or find yourself in a
position of influence anywhere in your organization; this book
will open your mind to new ways of thinking and allow you to
turn uncertainty into opportunity.
3/23/2004 This book seeks to promote a new spiritual approach to
organizational leadership that goes beyond visionary
management to a new focus on the spiritual for both leader
and led.
8/23/2005 Drawing from the authors' research and practical experience;
a survey of 1;000 HR practitioners; and examples from a wide
variety of organizations; this book shows readers how to
create the crucial link between succession and career
5/4/2006 Identifying the qualities of great change agents; this book
demonstrates how these skills can be mastered to serve as a
catalyst for change throughout the organization.
7/30/2008 Featuring of illustrative examples of both winners and losers;
this book identifies the pressures on business that create
uncertainty; as well as the potential for innovation for those
who recognize opportunities to strengthen their competitive
3/20/2007 In this strategic guide; a world-renowned chess master and a
CEO of a global company join forces and apply the principles
of chess to illuminate the dynamics of competition and
negotiation—from angling for a promotion to landing the sale.
3/22/2004 This book seeks to enhance our understanding of the causes
of ethical debacles in an era when ethical missteps can often
lead to corporate bankruptcies or worse.
5/1/2006 Showing readers how to identify the traits and behaviors that
are most essential for the position; this book explains how to
structure interviews and other search techniques to elicit the
most informative responses and discover the best candidates.
6/19/2007 Tracing the controversial history of this $210 billion industry;
this book showcases the key individuals; technological
innovations; corporate machinations; and political battles that
have been waged over its domination.
9/9/2008 Through numerous examples; case studies; and diagnostic
exercises; this provocative book shows how organizations can
uncover negative influences in the corporate culture; root
them out; and prosper with newly committed; energized
5/2/2006 Using dozens of compelling examples; this book outlines
common-sensical approaches to making decisions; solving
problems; and taking action in ways that deliver results
without compromising on principles.
12/1/2008 Featuring first-hand presentations by CEOs and other
nationally known executives; this book reveals successes and
failures and presents lessons learned in navigating the
tumultuous waters of today's society.
3/9/2004 This book is a straightforward; state of the art presentation of
what leaders under stress need to know about themselves;
and how to apply that understanding to the activities of the
groups they lead.
4/25/2006 Featuring illustrative case examples and many interactive
elements; this practical book provides a toolkit for navigating
such challenges as extending product and service lines;
reinforcing customer loyalty; setting the right pace for growth;
9/6/2005 Written for specialized managers as well as the general
manager; this in-depth guide demonstrates how community
involvement can influence corporate strategy to everyone's
benefit.
3/11/2004 This book adds a new dimension to our understanding of what
crises really are; how to evaluate them; and ultimately how to
respond to and cope with them more successfully.
7/23/2008 Considering the implications of industry concentration on
competition; technological innovation; business management;
strategy; consumer behavior; and politics; this book paints a
provocative picture of big business and its impact on society.
7/17/2008 Presenting a colorful history of money in its economic;
political; and socio-cultural context; this engaging book
examines banks and financial institutions; the role of currency
in national sovereignty; financial markets and innovation; and
12/1/2008 Providing examples of successes and failures; as well as
interactive and diagnostic exercises; this practical book offers
tested methods and tools team members and their leaders
can use to ratchet up the performance level.
10/27/2005 You've just been promoted. Now what? In this highly
accessible guide; the authors address challenges and
opportunities head-on and offer specific strategies for
navigating the transition into leadership; delegation; conflict
5/12/2006 Including an assortment of public and private universities
which provide a diversity of leaders who face significant
differences in terms of control; financing; and oversight; this
book explains the role that persuasion plays in successful
6/12/2007 Featuring in-depth examples and personal experiences from
various organizations; this guide offers a multi-dimensional
approach to leadership that is both inspiring and practical.
9/5/2007 Tracing the history of advertising from Ancient Roman times to
the present; this book offers a compelling perspective on
advertising and its essential role in business; communication;
and popular culture.
8/6/2007 By illuminating the principles by which West Point teaches
leadership; this unique guide imparts lessons of honor and
character-building that can be adopted by any aspiring leader.
5/3/2006 Presenting a fresh and practical approach to recruiting in
today's volatile and uncertain environment; this book provides
a wealth of insights and tools to ensure that your organization
meets both immediate and long-term goals.
7/29/2008 Introducing the emotional side of leadership; this book
presents practical tools for honing emotional navigation skills
and applying them toward decision making; problem solving;
communication; feedback; and performance improvement.
5/25/2005 For executives or professionals in any field; this book provides
the context and tools to create knowledge via a proven
process of inquiry; questions; and conversation.
5/16/2006 By exploring emerging trends and approaches to help
managers master the skills of effective mentoring; this
practical guide offers the tools by which managers can
promote learning; empowerment; and insight to create vibrant
4/27/2007 Featuring diagnostic exercises; case examples; checklists;
and other interactive elements; this book addresses common
myths and misconceptions about motivation and offers
readers many practical tools for becoming more effective
6/14/2006 Examining the dynamics of organizational power plays and
interpersonal communication; this book shows managers how
to step over landmines; overcome challenges; and develop
the skills and instincts necessary for political survival.
3/24/2004 This book provides simple; direct; and proven solutions to
problems faced by managers of competitive intelligence units.
It serves as a reference for CI managers to help them
understand their own circumstances and determine what
7/28/2008 Featuring case studies of matrix management successes and
failures; this valuable guide shows readers how to harness the
power of the matrix structure while minimizing the conflict;
disorientation; and resistance that often accompany the
5/8/2006 Exploring the phenomenon of older workers in depth; this
book dispels common myths that contribute to age
discrimination; and reinforces the relevance of such qualities
as life experience and communication skills for today's
4/27/2006 Through dozens of engaging examples; from business and
other areas; this book demonstrates the key concepts that
underlie any negotiation; and offers practical strategies for
conducting successful and satisfying negotiations in virtually
7/7/2008 Featuring examples; graphics; illustrations; glossary; index;
and references; this book offers an accessible and engaging
introduction to the world of investment and corporate finance;
while illuminating one of the icons of capitalism.
2/11/2004 The author of this text investigates the all-too-frequent failures
of strategic planning; explains the reasons for such
disappointments; and reformulates strategic planning as a
long-term; holistic art form.
2/11/2004 This book describes 21 leadership techniques that are
uniquely suited to leaders in the middle regions of
corporations. It focuses on unique methods of group
interaction that characterize leadership activities in the middle
4/30/2007 Using case examples and interviews; this book identifies the
sources of workplace violence and offers readers practical
strategies for preventing it; protecting themselves and their
employees from it; and reacting swiftly and effectively when it
4/1/2008 A wakeup call for any executive who thinks front-line
employees give a damn; this practical book demonstrates the
positive effects of aligning goals and actions; building trust;
and investing in the front line.
8/28/2003 This book explains how you can become a winning leader by
challenging the status quo; building confidence in others; and
coaching people on what to do and how to do it.
8/28/2003 This text presents an overview of what is happening now in
education and corporate training to provide a basis for
executives; trainers; investors; and administrators and
learners to make intelligent choices for the future.
1/26/2004 This book provides definitive; step-by-step business strategies
to increase employee motivation and productivity; leadership
effectiveness; customer relationship management; market
share; and corporate profitability.
8/28/2003 This text brings together a compendium of mentors who share
stories of their own mentoring experiences; shows readers
how to find the right mentor and; through the mentoring
experience; how to gain financial and emotional well-being.
8/28/2003 This text provides a unique look at how to get back in control
of your life; using the secrets of eleven real-life successful
business executives.
1/19/2004 Through mentoring; management can give proper attention to
people at all levels to support their development. The
information contained here is not a rehash of old ideas but
contains new innovative approaches to managing; training;
9/1/2003 By using mentoring practices found in this book--concepts of
coaching; guiding and teaching-- businesses can bring a new
spirit into the workplace; share critical knowledge; and provide
the tools for the organization to grow and succeed.
8/28/2003 This book is for open-minded executives courageous enough
to scrutinize their own previously unexamined (business) lives.
The author reveals how many companies have gone from
distinction to extinction because they were unable to cope with
10/30/2003 People who want to get the most out of their professional and
personal lives can tap the same energy that drives Olympic
athletes by using the ideas presented in these short essays.
9/5/2003 This book is for those who; day in and day out; lead the
people whose work produces results.
Seven steps to success will help you achieve peak
performance results and give you the edge needed to achieve
7/4/2003 A must
your for anyone wanting to master those social skills that
goals.
can help make their career or company successful in today's
highly competitive marketplace; this guide provides "user
friendly" information and etiquette for entrepreneurs and
7/10/2003 Everyone could use more time. This guide provides
techniques for productive and efficient time management that
will help you to get organized; prioritized; and still have leisure
time.
8/2/2003 Use this guide to master the art of using words gracefully and
effectively--whether in business letters; e-mails; or a best-
seller!
7/2/2011 Covering the 15 international protocol concerns that readers
need to be aware of; this book is a guide to more effectively
doing business globally whether you work for a corporation or
are a self-employed entrepreneur or consultant.
7/9/2013 LinkedIn is the largest professional network in the world. This
practical guide provides a 5-step path to be successful with
LinkedIn; tips to make your profile stand out; strategies to
apply LinkedIn at an organizational level; timesaving tools and
12/18/2010 A practical guide to developing productive business
relationships to hasten your success; this book covers
everything from how to recognize and deal with negative types
you might encounter at work and in business to more effective
7/23/2014 Authored by a sociologist; business; and relationship expert;
this concise and provocative book helps you become more
efficient in a work world that is more demanding and 24/7 than
ever before.
2/15/2013 Including 12 of the most dreaded situations you might
encounter as a speaker; this practical guide discusses the
style and structure of typical speeches including delivering a
keynote speech; participating in a panel; conducting a
6/28/2004 Using results from 100 interviews within and outside the U.S
and 400 responses to an Internet survey; this useful book
explores positively connecting at work with those who
appreciate you and dealing more effectively with foes trying to
11/20/2012 Helping readers make better decisions about what they should
be doing; this book is filled with suggestions on how to handle
e-mail; deal with distractions and interruptions; as well as tips
on prioritizing; delegating; conducting effective meetings;
8/29/2011 Authored by three experts from HP; this compilation of best
practices will make you think differently about some of your
decisions and those of your peers; and can help you avoid
making some big mistakes.
6/4/2012 By defining and describing a positive workplace; this concise
guide will show you how to create a healthy; affirmative
environment where every individual contributes; connects;
succeeds; and thrives.
9/14/2015 Providing vital tips for knowledge leaders; managers and
facilitators who support communities of practice; this practical
book shows how to get a community of practice initiative off
the ground and drive adoption in your organization.
2/3/2012 Presenting a compilation of real-life problems; lessons
learned; pitfalls found; and practical approaches; this book
provides a path for companies outsourcing their first call
center with a logical sequence of steps for moving an existing
11/29/2010 Based on years of research; an encyclopedic knowledge of
collaborative technologies; and a realization that collaboration
is hard to do successfully; this book shows readers how to be
successful in their interactions with others via the computer.
7/2/2013 Providing a holistic view on collaboration; this book shows
how people who are on teams separated geographically; or
anyone that has to work with other people at a distance every
day can gain a much better idea of how to be successful in
5/26/2011 Whether you are part of sales management looking to help
your team with cold calling challenges; or are an account rep
wanting better results; this book offers ways to redesign
thinking; approaches; practices; and tools to get the best
12/27/2010 With practical advice and actions you can take away to begin
building an engaged team; this book will challenge you to
create a unique workspace with your team that attracts and
inspires high performance; commitment and authentic work
11/19/2010 From networking communication; to social branding; this
modern survival guide to social media communication
addresses specific rules of engagement; as well as the
fundamental approach to online; as opposed to traditional;
12/27/2010 Filled with straightforward and easy to learn methods to help
deal with project development problems; this book is a plain
speaking guide on how to work with Agile development teams
to achieve phenomenal product success.
8/27/2013 Exploring how the Glide OS survived the ultra-competitive
technology industry and the Global Financial Crisis; this book
provides a detailed primer on the challenges and opportunities
faced by start-up companies and how they relate to major
4/25/2011 Helping readers develop competence and capacity as
conscious communicators and collaborative process
designers; this book explores some of the Web 2.0
technologies focused on communication; collaboration and
12/23/2010 Setting the stage for a new paradigm required for growth of
the globalized market in the 21st century; this book outlines
the issues that businesses will face as they compete for
survival in a world marketplace no longer hindered by time
4/20/2011 From prioritizing features and building roadmaps; to running
effective Beta programs and executing effective product
launches; this book teaches new and seasoned Product
Managers and Product Marketers effective ways to ensure
9/24/2012 Providing 100+ resources and tips to guide you through the
job searching process so you stand apart from your
competition; this step-by-step book explores some of the
newest avenues in seeking employment; as well as some
6/27/2012 By highlighting common errors that new managers make; this
how-to business book features a learning parable that
illustrates the pitfalls and possibilities of leadership at every
turn; and provides emerging leaders with the tools they need
10/1/2013 Including many examples of how successful businesses and
organizations are using Facebook; this book shows you how
to get started with a Facebook business Page; create
engaging content; build a community; create successful
5/10/2011 Helping you understand and develop an effective online social
networking strategy with LinkedIn; this book focuses on
strategies and tactics that explain what LinkedIn is and how it
fits into your online marketing strategy; whether business or
3/29/2012 Including uncomplicated advice; tips; and techniques on how
to effectively find a new job and grow your career; this book
will step you through the process of online job searching;
professional branding; social and professional networking; and
10/31/2011 An essential starting point for workers wanting to get the most
out of their iPads; this innovative guide provides concrete
advice on the best work-related apps; accessories and
procedures; along with a road map to the best iPad resources.
12/5/2011 Presenting readers with immediate; actionable solutions
coupled with in-the-trenches insights delivered in a concise;
cut-to-the-chase format; this book explains how to implement
branding techniques to make your brand sizzle and your name
10/31/2011 A solid contingency planning program has become a
necessity; rather than a nicety; in today's business world. This
groundbreaking guide provides a blueprint for the creation of a
business contingency program from the ground up.
11/17/2010 Providing an easy-to-follow road map that will offer some
comfort and order amid the chaos of information and
expectations; this book presents 12 repeatable steps to guide
you through running a business that everyone will be proud to
4/20/2011 Projects are MESSY! This insightful guide explains what really
happens in the project environment; how to survive it; and
how to make sure that your team avoids the common yet
preventable pitfalls that every project faces.
12/27/2010 Providing welcome reassurance for every businesswoman;
this honest book offers insight and practical tips through
personal stories to encourage you along the way toward your
own goals and dreams.
10/31/2011 Exploring the increasingly vital role that social media plays in
technology marketing efforts; this enlightening book explains
why nobody can afford to overlook the galvanizing capabilities
of social media; all made possible by geek abilities;
11/16/2010 Serving as a launch pad for successful social media
engagement; this book offers guidelines to building a
successful strategy and explains how social media works to
build your business; drive traffic to your site and enhance
2/3/2012 Featuring a compilation of case studies highlighting
entrepreneurial styles; innovations and triumphs; this book
enlightens and empowers the small business leader or
entrepreneur who wishes to steer a business to success; all
4/14/2014 Drawing upon principles from Lean; this book will enable
readers to get started on a journey to develop an Agile
Mindset that is critical for survival of today's leaders and
organizations within or outside of technology.
9/16/2015 Looking beyond the illusion of comfort to the stark reality of
the discomfort of change; this thought provoking book offers
strategies to transform fear to energy; break down the brick
walls of fear; develop movement habits; and create success
4/19/2011 Detailing an emerging economy; driven by factors that are
affecting massive changes to the way people work; play; and
live; this book provides the knowledge; tools and suggested
skills necessary for improved comprehension of the strategic
2/1/2012 Filled with practical advice and real-life examples; this
inspirational book teaches small business owners how to
understand their brand's target audience; conduct effective
market research; connect with customers on an emotional
11/14/2013 Peppered with relevant examples and attention to detail; this
practical and definitive guide shows you how to win support to
define; build; and nurture your own personal brand for right
now; and the future.
4/19/2011 Based on the author's twenty years of product management
experience; this book teaches you how to work more
effectively with your teams; how to influence when you have
no formal authority; how to get the most important work done
12/21/2010 For companies unfamiliar with Twitter; this book serves as a
field guide. They will get a Twitterverse tour; and learn about
the dozens of firms big and small that have harnessed Twitter
as a powerful; flexible business tool.
3/10/2016 Brilliantly honing a lifetime of wisdom into a single essential
volume; this book distills the essence of Peter Drucker's
personal mentorship program into an easy-to-follow 52-week
course; exploring the themes Drucker felt were most important
10/30/2012 By following through and completing what you've set out to do;
you can truly outperform your competitors. This
comprehensive guide shows you how to set smart goals for
yourself and your employees; help employees meet their
10/19/2012 Presenting an enlightening; inspiring; and practical guide for
gaining control of your career and your life; this book will show
you how to rid yourself of negative baggage; build positive
attitudes; and then turn them into actions to help you achieve
3/3/2016 Offering practical advice on how to manage teams; coach
direct reports; and instill an organization with strong values
and culture; this book is essential for those who want to create
successful companies with satisfied employees and
10/25/2012 With plenty of distinct action items; dozens of anecdotal
illustrations and examples; and lists and tips for adapting
bulletproof strategies to your own situation; this book will help
you create a long-term strategy for job security and career
12/10/2014 If you manage your career; you take control of what you do;
whether that’s climbing the corporate ladder; starting your own
business or perhaps going part-time. This quick and easy
guide will show you how to assess your career goals; create
3/20/2015 Presenting the tricks that experts and top professionals use to
overcome difficult people; this quick; easy guide explains: how
to understand the different types of troublemakers; how to
stay calm and firm when others can't; how to deal with difficult
4/13/2015 Presenting the secrets that experts and top professionals use
to get things done; this quick; easy guide shows you how to:
get more done in less time; manage upwards; downwards;
and sideways; under-promise and over-deliver; overcome
4/24/2015 Presenting secrets that experts and top professionals use to
stay at the top of their game; this fast; easy guide presents the
fundamentals of mind power to: produce creative and
innovative ideas; remember names; numbers; and concepts;
4/7/2015 Revealing the neurolinguistic programming (NLP) secrets that
experts and top professionals use; this quick; easy guide
explains how to: identify role models and study how they
communicate; build instant rapport in any business situation;
5/4/2015 Providing the people management secrets that experts and
top professionals use; this quick and easy guide discusses:
how to build a business-like relationship with your direct
reports; set clear targets and monitor them; understand
4/17/2015 Presenting the team management secrets that experts and
top professionals use; this quick; easy guide explains how to:
understand how different personalities interact in a team; set
up clear structures and goals for your team; implement
10/2/2012 From getting more done via e-mail; to conducting productive
conference calls and building relationships through effective
communication; this practical guide offers tried-and-true
strategies and tips for getting the right message across.
12/19/2014 A quick and easy guide to the fundamentals of
communication; this book reveals the secrets that experts and
top professionals use including using body language to build
rapport with anyone; dealing with clients and colleagues at all
10/2/2012 Providing tried-and-true advice; this comprehensive; essential
resource offers practical strategies and tips to recognize: why
and when people act out; how to cope with difficult behavior;
how to nurture a harmonious work environment; and more.
10/26/2012 Successful management relies on identifying and promoting
high-performing employees—and targeting underperformers
for serious improvement. This comprehensive reference for
managers on the run shows how to monitor day-to-day
10/10/2012 Drawing on the author's background in psychology and
bolstered by interviews with accomplished CEOs; this book -
inspired by the work of Peter Drucker and Jim Collins - reveals
the cognitive skills necessary to excel in senior management
2/24/2015 Presenting the finance basics that experts and top
professionals understand; this concise guide explains how to
analyze a business from its financial reports; understand a
Profit and Loss account; make sense of accounting jargon;
3/8/2016 Creating flex in a company’s management style will impact all
aspects of developing the talent you have; attracting future
talent and building relationships with customers in this
competitive marketplace. This exciting book shows you how.
11/1/2012 With fresh; original data and a wide-ranging look at everything
about Boomers; this groundbreaking book provides insights
into the world's most talked-about generation and shows show
key imperatives invaluable to anyone selling a product;
10/26/2012 A comprehensive and essential resource for any manager on
the run; this book offers tried-and-true strategies for
conducting effective talent searches; getting the most out of
interviews; using recruiters effectively; and more.
3/7/2016 To become more successful; you do not have to change who
you are—you have to become more of who you are. This book
reveals how to explore who you are at your best so you can
create better relationships; grow your business; and become
3/2/2016 Presenting an unconventional collection of inspiration and
wisdom for achieving a fulfilling life; this book offers lucid
observations and penetrating insights designed to help any
reader forge their own paths to fulfillment.
3/4/2015 Presenting the interview secrets that experts and top
professionals use; this easy guide will show you how to review
the needs of the employer before your interview; focus the
interview on your strengths; use body language to impress;
10/24/2012 Bringing to light the biggest problem in corporate America—an
undermanagement epidemic affecting managers at all levels
of the organization and in all industries; this book invites
bosses everywhere to accept the sacred responsibility of
12/10/2014 Whether you're a leader or an aspiring leader; this book will
show you how to be a memorable leader! This quick; easy
guide will help you understand and develop your leadership
style; identify strategic goals for your department; motivate
10/19/2012 Showing you how to master the ability to interpret and use
nonverbal signals; this book presents a simple yet powerful
"comfort/discomfort" model to decode what's really being said
at meetings; interviews; negotiations; presentations; business
8/7/2012 With a sweeping command of the social; economic; and
demographic changes already at work; this incisive book
offers a head start on fundamental issues to anyone who will
be working with any sort of organization in the next century.
12/19/2014 Thinking about and preparing for the management situations
you face is often the deciding factor between the great
manager and the mediocre. This easy-to-read guide provides
readers with the management secrets that experts and top
10/29/2012 In today's competitive business climate; managers who help
employees achieve their individual potential stand to get and
stay ahead. This comprehensive resource will teach you how
to delegate; motivate; empower; inspire; and more.
3/2/2015 Presenting the marketing secrets that experts and top
professionals use; this book explains how to position your
product for a target market; build a brilliant marketing plan;
create stunning branded marketing materials; use memorable
10/31/2012 In today's high-pressure workplace; motivating employees to
contribute their best can mean the difference between
success and failure. This comprehensive resource shows you
how to inspire employees to succeed; improve performance
10/24/2012 Showing you exactly how the best negotiators reach long-
lasting positive solutions that build profits; performance; and
relationships; this indispensable guide helps you overcome
your natural reluctance to bargain; negotiate ethically;
2/20/2015 Whether you are engaged in buying; selling; industrial
relations; domestic disputes or family matters; you are
negotiating more often than you realize. This book presents
the secrets that experts and top professionals use so you can
12/31/2014 A quick; easy guide to the fundamentals of presenting; this
book includes expert advice on how to assess your audience
and their reactions; how to use your voice and body to make
your point; how to use visual aids and handle questions; and
3/11/2015 Presenting the fundamentals of project management that
experts and top professionals use; this quick; easy guide
explains how to: deliver a successful project from start to
finish; communicate effectively with people at all levels;
8/9/2012 In this lively and entertaining narrative; author Alex Frankel
takes readers on a personal journey into the land of front-line
employees to discover why some workers are so eager to
drink the corporate Kool-Aid and which companies know how
9/6/2012 Offering a practical; six-step guide to making permanent
workplace performance change; this book will help you
unleash higher productivity; new levels of morale; and greater
job satisfaction.
11/5/2012 Including pages of thoughtful exercises and probing tools to
increase your collaborative skills; this how-to manual will show
you how to gently look inside yourself and learn how you can
be more skillful at building relationships; both professional and
10/12/2012 Using the metaphor that we are all diamonds in the rough; this
guide shares the four key steps to cut and polish the gem that
is you in order to reawaken your genius; reignite your internal
light; and release your potential.
3/25/2015 Featuring the selling secrets that experts and top
professionals use; this quick; easy guide explains how to:
pitch your product to meet the needs of your customer; use
body language to build rapport; negotiate and close the deal;
10/17/2012 Following Charlie the Seagull as he learns the secret to being
a successful boss; this illuminating parable shows how our
actions are perceived by those around us; and how making
some positive changes can result in employees' productivity
10/22/2012 Filled with contagious energy and upbeat attitude; this unique
book presents ideas that you can put into immediate action --
a no-fail formula for ending the whining and instilling in
yourself and your employees a winning spirit.
10/31/2012 Featuring case studies from organizations such as Deloitte;
Cisco; Bell Canada; JetBlue; Nokia; and NASA; this thought-
provoking book is an essential guide to what companies
should do—and are already doing—to create tomorrow's
4/4/2014 Whether you're managing a small work group or a
multinational corporation; a single division or an entire
nonprofit; this book presents four core laws of business to
help you determine where you are; just how far you can go;
10/26/2012 By highlighting eight major clean-tech sectors; this book
identifies the major forces that have pushed clean tech from
back-to-the-earth utopian dreams to its current revolution
among the inner circles of corporate boardrooms; on Wall
3/9/2016 Combining cutting-edge research in genetics; gender;
behavior; and cognition; this inspiring book provides an
informative and practical guide to understanding the
importance of confidence—and learning how to achieve it—for
8/8/2012 With Peter Drucker's trademark clarity; vision; and humanity;
this inspirational guide features his ideas on a broad swath of
key topics; from time management; to innovation and
outsourcing; and provides useful insights for each day of the
3/10/2016 Authored by one of the pioneers in the field of leadership
studies; this insightful book reveals a provocative
reassessment of how people lead in the digital age; and
presents a new way of thinking about leadership—and
10/19/2012 Combining a strategic perspective with tactical guidance; this
book will show you how to keep your customers coming back;
how to rise above the increasing Internet clutter; and how to
become the trusted voice that your customers rely on.
10/22/2012 Using a groundbreaking methodology; this book guides
readers through the step–by–step process that is currently
embraced in the world's most forward–thinking firms to
achieve organizational excellence by employing corporate
10/26/2012 Authored by esteemed investment advisor Benjamin Graham;
this vital book also includes commentary by noted financial
journalist Jason Zweig; whose perspective incorporates the
realities of today's market; and draws parallels between
11/5/2012 Presenting a revolutionary seven-step method for eliminating
the psychological obstacles that keep you from succeeding;
this groundbreaking book shows you how to get your foot off
the brake and start living the life you deserve.
11/19/2013 Focusing on our behaviors at work and in relationships; this
provocative book offers new insights and eye-opening truths
about what really motivates us on the job; how one unwise
action can become a long-term habit; how we learn to love the
10/24/2012 Based on a decade of research; historical case studies; and
the author's intensive work with established enterprises and
start-ups; this book lays out the fundamental logic of
opportunity and provides a series of practical steps to
12/29/2014 Helping you learn how to take control of how you spend your
time; this book presents time management secrets that will
help you spend your time well; live effectively and make the
most of the adventure of life.
10/19/2012 A comprehensive and essential resource for any manager on
the run; this book will show you how to get the most out of
each day by setting and prioritizing goals; objectives and
tasks; creating an effective schedule; avoiding distractions
10/15/2012 Culled from interviews with forty-five highly successful people
and their models of success you can learn from; this book
presents a way to use your own skills; your own attributes;
and your own personality as a path to chart your own course.
10/8/2012 Allowing you to be a fly on the wall as five top NFL coaches
reveal how to win beyond the X's and O's; this extraordinary
book presents valuable lessons on what it means to be a
leader and a champion.
10/30/2012 Based on the findings of a groundbreaking study by The
Boston Consulting Group; this well-timed book offers
companies real strategies for growing their global markets by
finding innovative ways to appeal to women's needs and
10/26/2012 Inspiring; practical; and persuasive; this book offers women a
groundbreaking blueprint for changing the way they live and
work — with advice; guidance; and fact-based support that
proves women don't have to do it all to have it all.
3/7/2016 Delivering a step-by-step; foolproof program; this cutting-edge
book will teach you how to perfect your inner lie detector (“BS
Barometer”) and ban liars from your life; so you can feel more
confident and create stronger; more trusting relationships.
10/10/2012 A straightforward guide to keeping clients happy in today's
hypercompetitive and demanding business environment; book
provides practical advice on how to manage your relationships
with your clients to ensure they receive the kind of service that
9/17/2012 Through a fictional account of Emily and Paul's struggle to
manage a blizzard of emails; calls; meetings and projects; this
relevant book shows us how to not only to survive in today's
overwhelming work environment; but succeed in it - and still
12/16/2013 Featuring simple best practices and authoritative advice; this
plain-English guide tells you how to put in place the important
principles and techniques that will improve your email
marketing; making it more engaging for your audience and
8/5/2013 Providing a detailed but lucid look at the changing trends in
social life; government and business since the 1960s; this
book is an investor's guide to the transformations that have
occurred in the African business landscape in the last 50
2/6/2014 Meeting a demand for information on what is happening in the
African business landscape and where the most exciting
investment opportunities lie; this book will leave you more
informed about the key themes and most important
11/25/2008 Unearthing the best companies to outperform in a bull or bear
market; this book deploys 129 business models to empower
an outside investor to analyse the internal competitive
advantage of companies and sectors.
7/16/2013 Are you engaged and energized in the office; or do you often
feel that your days are dominated by process and technology?
This guide will help you wake up to a new environment based
on collaborative and flexible working; and on technology that
8/6/2013 Packed with must-read words of movers and shakers; this
book is a valuable collection of candid and inspiring letters
from business founders who have been there and done it; or
who are building their own successful businesses right now.
8/6/2013 Through interviews with key business owners and experts;
this thoroughly researched yet user-friendly book explores the
wealth of information available on Latin America; from
business etiquette to import barriers; and currency issues to
4/23/2009 Explaining a convergence of six critical cycles called
'dynamics' that have very active and far-reaching effects; this
book seeks to extrapolate present trends and then explores
historical precedents to formulate predictions.
3/13/2009 A collection of facts; figures; intriguing information and
oddities about money; this book provides a cornucopia of
financial trivia covering topics as diverse as the size of the
smallest banknote to a list of the largest stockmarket crashes
2/3/2014 Presenting a ground-breaking analysis of how the economy
really works; this book traces the rise of the economy in terms
of work; energy and resources; beginning with the discovery
of agriculture and cheap; abundant energy as the driving
4/23/2009 Authored by turnaround specialist Anthony Holmes; this
concise book explains how to approach management in
turbulent operating conditions and what to do if your company
encounters distress.
12/27/2013 Drawing on interviews with respected political consultants and
case studies of successful campaigns; this book reveals how
the best campaigns engage public audiences and shape their
views; and shows how businesses can implement these
2/3/2014 Presenting tales that show why creativity favors intuition; the
merits of exploration; creative purpose; the importance of
learning and play; and the necessity of daring to fail; this book
is for everyone who wants to excel and for those whose
3/23/2015 With unique authority and good humor; this guide for the busy;
the ambitious; and the creative takes us through the ten points
of effective prose style and provides a tour of some of the best
(and worst) that has been written in a number of languages
1/27/2014 Drawing on the author’s rich experience of owning and
operating global entertainment businesses; this practical book
covers the business essentials that all creative entrepreneurs
need to consider.
7/22/2009 Presenting an analysis of reporting issues affecting
transparency under IFRS; compared with US GAAP; this
authoritative guide provides all the essential information
required for advanced practitioners and analysts at this critical
2/22/2014 Revealing mistakes to avoid as honestly as the good
decisions; this exciting narrative chronicles the success story
of how a great British business was built; how it came to be
one of the nation's favorite consumer brands; and how it was
5/18/2006 With its vivid illustrations of the governance systems used by
top performers in public and nonprofit sectors; this important
book provides the framework and tools necessary to
customize an IT governance system.
3/23/2004 This text will teach you how to positively channel your attitude
and thoughts; use empowering language; and take action so
you’ll be sufficiently equipped to successfully accomplish any
goal.
3/24/2004 Whether you want to overcome your fears; gain perspective
and self-awareness; or perfect the fine art of relationships at
home or at work; this book has the answers you’ve been
looking for.
4/12/2004 Using anecdotes from her personal experience; the author of
this book identifies the elusive sense of inner balance we all
seek; and suggests practical changes you can make to feel
more balanced.
3/29/2004 This book will show you how to stop resisting your life and
start living in the center of the cyclone; where it’s always
peaceful. Learn to say no without feeling guilty; make peace
with the past; and be your best; authentic self.
6/11/2004 Written by leadership guru; this deeply inspiring work reveals
a remarkable step-by-step system that will restore trust;
commitment; and spirit within your organization while
transforming the way you think; feel; and live in the process.
4/14/2004 This offers a potent blend of deep wisdom and practical life
lessons that will help you discover your destiny; live your
highest truth as a human being; and find the lasting happiness
that you’ve been seeking.
6/16/2004 This text will help you understand the psychology of the
corporate structure and why corporations need to encourage
"soul" in order to survive.
8/31/2006 With contributions from experts in leading organizations
including the renowned Institute for Healthcare Improvement;
this practical resource provides a comprehensive blueprint for
building and supporting a culture of patient safety.
9/9/2006 Combining real-world examples with significant research on
service management; this valuable guide presents tools and
techniques that will help you provide first-rate customer
service.
3/31/2010 Offering a blueprint for successfully competing in today’s
competitive healthcare marketplace; this book presents the
theories; methods; and techniques behind delivering an
excellent healthcare experience through strategy; staffing; and
9/6/2006 Providing real-life governance and management examples of
25 practices discovered during site visits at leading hospitals;
this handbook includes various forms and tips to help you
implement the practices at your organization.
3/25/2005 In today's era of increased accountability for quality of care;
healthcare managers must be fluent in concepts and tools of
quality management. This practical guide provides an
integrated approach to tackling the quality challenges inherent
2/13/2007 Explaining the basics of performance excellence and
providing a set of tools for managing healthcare quality; this
book will help you translate quality management theory and
knowledge into practice.
2/24/2005 This book compiles chapters from Health Administration Press
books and journals to offer a solid; systematic introduction to
key technical and leadership skills for healthcare executives.
11/9/2009 Providing the working knowledge you need to make financially
sound decisions; this book explains the six key principles
critical to the effective financial management of healthcare
organizations.
8/25/2006 Whether conducting a meeting; answering e-mail; addressing
your community; or fielding reporters' questions; this helpful
guide will show you how to cultivate and use relationships with
a variety of audiences; including the media.
4/21/2010 Reconsidering how healthcare and retail traditionally have
worked together; this book uses real-world success stories to
debunk common healthcare retail myths and explains how
retail generates new revenue while providing convenience and
4/27/2009 Offering novel strategies for fostering collaboration; this book
will help healthcare teams leverage their unique talents;
improve patient care; and reconnect with the ideals that
attracted them to a career in healthcare.
8/24/2006 Including a payer contract checklist; this book explains what
consumer-directed products are entering the market; how to
position your organization to respond to these models; and
what strategies to use during negotiations with insurers.
1/26/2010 Examining the most important legal and ethical issues in
healthcare; this book presents essential information that will
help you learn to identify and tackle potential legal problems.
8/18/2006 Including sample contracts that can be adapted for your own
use; this book provides insight from experts in executive
search and compensation; and healthcare management and
law on the trends in employment contracts and the process of
11/25/2009 Filled with practical examples to walk you step-by-step
through common decision-making scenarios; this book will
help you build the skills you need to answer complex
management and policy questions.
8/31/2006 Featuring tools; worksheets; checklists; and hands-on
material; this book provides healthcare leaders with a seven-
step approach to improve decision making that will enable the
organization to meet its mission and to maintain its financial
2/17/2005 As IT becomes more sophisticated; it will reshape how
hospitals; doctors; consumers; and payors interact. This book
explores how emerging IT will affect the health care industry
and how its relationships will change as they use these new
12/28/2010 Including new tools and templates as well as updated charts
and figures; this handy guide will help readers gain the skills
they need to motivate their teams to meet increasing
demands.
8/31/2006 Including specific examples and cases; this book explains the
importance of economics; the basic concept of economics;
and how economics influences management functions.
1/14/2011 Offering the economic tools managers need to simplify and
improve decision making; this straightforward book provides a
framework for understanding pricing; regulation; costs; market
demand; profitability; and risk.
1/16/2015 With cases and contemporary research in economics; this text
can serve as a practical guide for future healthcare managers
to help simplify and improve decision making when faced with
everyday issues; such as market demand; profitability; risk;
3/1/2005 Going beyond quick-fix measures; this breakthrough book
outlines a strategic approach to addressing employee
retention problems; and explains the root causes why
healthcare employees are unwilling to stay in the field.
5/28/2010 Using realistic scenarios; cases; and exercises to bring
essential management concepts to life; this book will show
you how to handle management responsibilities such as
delegating projects; making ethical decisions; resolving
7/7/2015 Integrating the theories; issues; approaches; and methods of
health services research; this comprehensive book provides
an excellent framework for understanding health services
systems and change.
8/22/2006 Presenting the results of a 2001 survey involving chief
executives affiliated with ACHE; the findings and
recommendations in this book can help trustees and corporate
officers complete the task of performing an unbiased
5/30/2010 Featurning numerous real-life examples to illustrate how the
EB management approach is used in a variety of situations;
this book explains how healthcare leaders can move from
making educated guesses to using the best information to
10/17/2008 Elevate your leadership skills! This informative book focuses
on the 16 key competencies that distinguish good leadership
and great leadership.
3/9/2015 Detailing 16 competencies grouped in four cornerstone
categories that define each competency; provide examples
and advice; and explain the common skill deficits that prevent
its mastery; this book provides a solid understanding of the
8/29/2006 Healthcare executive compensation can be an intricate and
difficult issue. This guidebook addresses the many complex
issues executives and board members must consider as they
work to reach an agreement on compensation packages.
3/11/2005 The competitive healthcare market demands leadership with a
strategic plan that generates a positive bottom line. Use this
book's question-and-answer format to get the working
knowledge of finance you need to make sound strategic
3/4/2005 Learn how to build an organizational culture that eases
tensions and motivates staff to meet growing demands. This
book provides a clear roadmap for building trusting; productive
relationships in an often turbulent and stressful environment.
6/21/2010 Ideal for those new to healthcare finance; this book walks you
you through the basics of managerial accounting and financial
management; including estimating costs and profits; planning
and budgeting; making capital investment decisions; and
1/16/2015 Including critical concepts; practical scenarios; self-test
questions; industry-practice sidebars; and a running glossary;
this easy-to-read book presents a broad overview of
healthcare finance; but focuses on tasks that are essential to
5/7/2009 Supported by data from a survey of over 1;400 healthcare
leaders across the country; this guide highlights eight key
trends that are impacting the nation's healthcare
organizations.
4/27/2010 Loaded with information that will fuel strategic planning; this
annual guide highlights key trends impacting the nation's
healthcare organizations such as globalization; reengaging
physicians; public reporting; and more.
5/3/2010 Containing expert insight supported by data from a survey of
more than 1;000 healthcare leaders across the country; this
Futurescan highlights key trends impacting the nation's
healthcare organizations.
9/26/2008 Easy to understand; easy to visualize; and easy to apply; this
book explains a method to help you keep your pateints
moving smoothly through treatment so you'll see more
revenue for the same assets; happier patients; and happier
5/7/2009 Describing key habits and management techniques used by
successful healthcare leaders; this book introduces the Gold
Standard Management (GSM) model and demonstrates how
to use it to develop standardized management objectives and
4/28/2010 Including exercises to help leaders assess their organizations’
current practices and effectively implement new strategies;
this book provides tools and advice senior executives can use
to formalize leadership evaluation and development activities.
10/25/2006 Including many useful charts; checklists; and tips that will help
supervisors manage their varied responsibilities; this book
helps managers understand and cope with the multiple
demands of supervising healthcare professionals.
11/9/2009 With charts and tables; as well as bulleted summaries to
further clarify the key points of each chapter; this book
provides a thorough overview of health insurance in the
United States; with an emphasis on private insurance.
10/6/2009 Including extensive updates to many figures and tables; as
well as new discussions of topical issues; this book provides a
comprehensive view of the economic forces that shape
change in today's healthcare delivery system.
12/29/2010 Featuring new readings; timely examples and more than 30
new cases; this book includes new literature that explains the
role of the health services manager; including building
relationships; managing change; controlling performance; and
1/16/2015 Featuring new readings; timely examples and more than 20
new cases; this book explains the role of the health services
manager; including service-line management; healthcare
reform; the medical home; accountable care organizations;
9/5/2006 Including learning objectives; a summary of key concepts;
problems; self-test questions; and end-of-chapter
explanations; this book teaches students the fundamental
concepts of healthcare finance; including both financial
3/2/2015 Enhancing the authors' experiences and wisdom with
interviews with respected healthcare leaders who have built
lasting legacies; this book will motivate you to think beyond
the pressing day-to-day challenges of healthcare
1/20/2015 Through comprehensive case studies; this thorough book
focuses on the unique needs of marketing in healthcare;
applying general marketing theory and concepts where
appropriate and tapping into the day-to-day experiences of
12/2/2009 Including real-world examples to illustrate concepts and
explanations of software tools that solve operational problems;
this book explains how operations and process improvement
relate to contemporary healthcare trends.
8/29/2006 With a focus on the five P's of competitive advantage—power;
position; pace; potential; performance—this book selectively
applies and adapts the concepts and methods of strategy
analysis to the unique constraints and realities of the
11/24/2009 Is your organization realizing the full benefits of hospital
medicine? Use the strategies and tools in this book to
develop; implement; and sustain a successful hospitalist
program.
8/31/2006 Presenting the techniques and practices behind effectively
managing people; this resource provides the concepts and
practical tools necessary for meeting the unique challenge of
managing healthcare employees.
5/28/2010 Presenting the techniques and practices behind effectively
managing people; this resource provides the concepts and
practical tools necessary for meeting the unique challenge of
managing healthcare employees.
3/16/2015 Reinforcing the theories and concepts throughout the book
with real-world cases and examples; this book will introduce
students to health policy making; critical health policy issues;
health policy research/evaluation methods; and international
6/21/2010 Packed with practical examples and case studies that apply
quality concepts and tools to real-life situations; this book
describes methods of measuring; assessing; and improving
healthcare services.
1/20/2015 Explaining the basic principles and techniques of quality
management in healthcare; this easy-to-read book; complete
with helpful charts and diagrams; is packed with practical
examples and case studies that apply quality concepts and
1/19/2015 Including practice and self-quiz problems; as well as mini-
cases throughout; this unique book presents financial
management in the context of the healthcare organization and
the broader healthcare environment.
3/11/2015 Presenting the authors’ model for achieving customer service
excellence in three parts; this entertaining; yet practical book
is a definitive source for healthcare leaders seeking to
transform their organizations’ approach to elevating and
5/12/2005 Your organization can have a top-notch customer service
plan; but if staff does not embrace the approach; it may as
well not exist. Read this unique book to learn expert strategies
and advice about connecting with your staff on their level.
9/29/2009 Providing the inspiration; information; and ideas; this book
focuses on the practical information and leadership
techniques you can use to foster change and remove the
barriers to smooth patient flow.
1/17/2011 Including studies; exercises; and self-assessment tools to help
readers internalize and apply the concepts; this book explains
the connection between values and leadership; defining
the role of both personal and team values in improving
5/18/2005 In short chapters
behavior; and concise
performance; language; this book defines
and morale.
leadership; describes its importance in healthcare today; and
addresses the essential qualities of leadership; such as
emotional intelligence; respect and stewardship; commitment;
1/27/2015 Featuring concrete tools and action plans; this step-by-step
manual shares what the author learned while leading several
successful financial turnarounds; and provides candid advice
about minimizing the fears of employees; physicians; and
3/30/2010 With self-reflection questions to help you determine the next
steps for your organization; this book will show you how to
leverage both human and financial capital to improve
employee and patient satisfaction; physician relationships;
8/23/2006 Written for managers and executives looking to sharpen their
leadership capabilities; this practical; engaging book shows
how to lead from the inside out.
1/16/2015 Through conceptual and practical tools; including 30 cases;
this book provides a new perspective that recognizes that
every decision you make and every activity you undertake
have the potential to compromise or enhance the moral core
12/10/2010 Providing advice and inspiration from healthcare executives;
ethicists; scholars; educators; and consultants; this book will
guide healthcare managers and executives in making
personal and organizational decisions.
7/27/2005 Written for all leaders; in any industry; this remarkable book
includes practical strategies for building and spreading
positive word of mouth; as well as approaches for managing
the negative influence of gossip and rumor.
1/28/2011 From evaluating market needs to developing a marketing
campaign and evaluating marketing efforts; this book
introduces healthcare leaders to the concepts they need to
understand in order to plan and launch an effective marketing
1/22/2015 Including discussion questions for student collaboration; this
timely book brings a fresh perspective to many tried-and-true
marketing techniques but also discusses new opportunities;
including social media; healthcare globalization; consumer
4/27/2009 By helping you learn to use marketing to shape and control
your organization’s reputation; this straightforward guide
explains what marketing is; what it can contribute to your
organization; how it is done; and how it is measured.
8/11/2006 From preparing an agenda through the development of a
workable and beneficial agreement; this straightforward guide
will teach you the fundamentals of negotiation as well as time-
tested techniques for improving your bargaining position.
8/22/2006 Ideal for executives looking to plan for the future; this book
provides a fresh; and at times controversial; forecast for the
future of health plans; provider organizations; and purchasers.
9/29/2008 Providing tips for managing relationships with various
stakeholders; including manufacturers and distributors; this
book presents the information you need to understand and
improve supply chain management at your organization.
4/27/2009 Drawing lessons from the experiences of hospitals considered
innovators in patient-centered care; this book provides the
advice and inspiration you need to make significant changes
in the way your patients experience care in your hospital.
5/9/2005 Meet new market demands-including the rise in specialty
hospitals and physician centers with the help of this
progressive text. Eight steps will take you from defining the
lines to assessing market position to developing appropriate
3/25/2011 Describing the various major social media applications; this
book provides an overview of the social media tools
healthcare organizations are using to connect; communicate;
and collaborate with their patients; physicians; staff; vendors;
4/27/2009 With a focus on leadership approaches rather than financial
techniques; this strategic book explains how to alleviate the
anxiety of cost reduction efforts and engage all managers;
physicians; and employees in creating a financially healthy
1/16/2015 Through cases; examples; and assignments; this practical
book comprehensively explores the planning; management;
and implementation of mission-driven healthcare strategy.
9/9/2006 As a healthcare leader; you must ensure that your
organization has appropriate programs and trained staff in
place to respond quickly to disaster events or threats. This
resource focuses on planning and preparedness; with special
5/7/2009 Written in layman's terms to explain the costs and benefits of
EHRs; this concise; non-technical guide will get executives up
to speed and increase their comfort level with this important
technology.
11/11/2009 A clear introduction to healthcare financial management; this
book provides nonfinancial managers with the fundamental
concepts and skills necessary to cost-effectively manage
operations.
4/12/2010 Offering strategies for overcoming common barriers to
leadership development at the C-suite level; this book
explores what senior executives can do to help others
harness; strengthen; and optimize their talents and
10/8/2009 Helping to ease the anxiety involved with making capital
spending decisions; this straightforward guide provides a step-
by-step approach to capital allocation and management that
can be used in all healthcare organizations.
1/19/2015 With extensive content and emphasis on the Affordable Care
Act as it relates to quality; this comprehensive book provides a
solid foundation on the components and importance of quality;
while incorporating techniques to continuously improve and
5/30/2010 With momentum building across the U.S. healthcare system to
improve patient health outcomes; this book presents a timely
guide to quality improvement techniques; issues; tools; and
strategies.
6/15/2009 Supported by examples from actual court decisions; this
comprehensive book uses plain language to examine the legal
aspects of healthcare in the United States from a
management perspective.
1/19/2015 Highlighting important points through objectives; summaries;
discussion questions; and case excerpts; this book offers a
thorough treatment of healthcare law in the United States; and
addresses the significant changes the 2010 Affordable Care
5/26/2009 Contrasting the economic approach to politics with the
traditional or public interest approach; this book contains the
most current information regarding healthcare legislative and
regulatory outcomes.
4/30/2009 By focusing on the physicians that guide patients through the
maze of healthcare alternatives; this book outlines strategies
for developing partnerships between employed and affiliated
PCPs; ambulatory specialists; facility-based doctors and
2/17/2005 Demysifying the increasingly popular Six Sigma approach to
improving quality; this book provides a clear explanation of
what Six Sigma is; how it works; and how it can be applied to
healthcare management.
3/31/2010 Featuring real-life examples and success stories from
healthcare organizations to illustrate how well Lean works; this
straightforward guide explains what Lean is; and how to
implement the strategy in your organization.
2/26/2015 Through a series of timely and relevant cases based on real-
life experiences; this book explores the kinds of management
dilemmas and moral challenges that confront healthcare
managers on a day-to-day basis.
8/25/2006 Guiding readers in building a trust capacity with questions;
ideas; and examples; this book provides tools; strategies; and
techniques they can put to use in rebuilding their department;
service; or organization into a trustworthy one.
2/5/2016 Drawing on the experiences of high-performing and Baldrige
Award-winning organizations; this comprehensive text details
how to manage a healthcare organization using evidence;
best practices; benchmarks and a culture of continuous
12/28/2010 Describing the key drivers of success; this comprehensive
guide draws on the experiences of high-performing and
Malcolm Baldrige Award-winning organizations.
3/27/2007 By detailing the various activities involved in managing care;
this important book describes the corporate; clinical; and
logistic processes that healthcare leaders use to meet
community needs.
5/5/2005 Using examples from hospitals within the Catholic Health
Initiatives system; this book describes best practices in six
critical areas of operations. The authors discuss how other
systems and organizations can learn from their experience.
11/11/2009 Providing both the theory and concepts behind financial
decision making in the health services industry; this
comprehensive book also offers the “nuts and bolts'' tools
required to apply the concepts in a variety of provider settings.
9/30/2009 Providing a straightforward explanation of the complex health
services system; this book explains the basic concepts as well
as current issues to clarify how the U.S. health services
system is organized; managed; and financed.
4/16/2010 Illustrated with specific examples and success stories; this
book focuses on the crucial role leaders should play in the
performance improvement process and provides proven
methods for increasing the effectiveness of quality
8/18/2006 Presenting strategies for identifying; recruiting; and retaining
superior healthcare executives; this book offers end-of-
chapter summaries that can be used to evaluate your current
practices and develop action plans for new approaches.
4/7/2006 There’s no better preparation than information. Written to
educate readers about pandemics and their possible
consequences; this concise; useful guide advises what you
can and should realistically do to prevent infection for yourself
11/8/2006 Presenting innovative Microsoft Excel techniques for top
management professionals; this reference provides basics;
special shortcuts; and tips that cover the special features of
Excel.
3/25/2010 With an emphasis on practical application; and mistakes to
avoid; this book aims to give you a good grounding in writing
and speaking style; which you can then apply to any situation.
10/23/2008 Whether it is your first interview; your first in a long time; or
even if you are an old hand; this book will take you through
the essentials of preparing for an interview and offers tips and
hints for success.
4/14/2010 Including various coaching models; as well as useful tools and
exercises; this book will enable you to set up coaching
programs that can make a significant difference to staff
retention and motivation.
11/10/2008 Offering an understanding of the nature of conflict and
structures; this book will enable readers to negotiate solutions
through open communication; trust; and respect.
11/10/2008 Job interviews can be daunting; because often there is our
very livelihood at stake. This practical book will help you
understand why you are there; and explain what to do when
things get difficult.
10/29/2008 Discussing the real challenges that managers and team
leaders face every day with their people; this down-to-earth
guide reveals how to motivate your team; get results and do it
in the easiest; least stressful way possible.
10/10/2008 Helping you to focus on your strengths and find out which
skills to highlight for which kind of job; this practical guide
shows you exactly how to present your skills; identify your
achievements and communicate them successfully.
5/10/2010 Using real company examples and a series of images to show
how such slides can work; this guide sets out a revolutionary
approach that will allow you to use Power Point to
exponentially multiply the power of your presentations.
4/14/2010 Simple; straightforward and illustrated with case histories; this
book highlights the essential coaching skills and qualities; how
they are employed in given situations and what makes the
coaching process successful; valuable and worthwhile.
4/15/2010 Including a number of case studies; or scenarios; relating to a
variety of possible mentoring situations; this concise book will
clarify the whole mentoring process from start to finish; and
support you every step of the way.
11/5/2008 With a combination of 5-minute guides; essential check lists
and trade secrets; this simple; easy-to-follow guide provides a
toolkit to help you cope in any media situation.
6/3/2011 Offering a practical; level-headed approach to dealing
effectively with interpersonal problems in the workplace; this
book shows you how to build a communication process that
will turn things around and help you build successful
3/30/2005 Add spark and energy to your training sessions with the
classroom-tested games; exercises and activities in this book.
Included are games for improving communication skills;
developing conflict resolution skills; breaking the ice; and
3/25/2005 Whatever your role; this what-to-do guide provides a wealth of
new ideas for making your virtual team more effective. This
up-to-the-minute book provides practical ideas for anyone
getting started with virtual teams; or supporting or managing
3/22/2005 With this book's tips and tricks for curing "presentation dread;"
you'll learn to organize your presentation thoughts; make your
main point compelling; manage yourself and your audience;
and much more.
4/28/2012 Sharing the author's perspective; which has been shaped and
informed by more than 30 years of leading and managing
change in and with some of the largest corporations in
America; this guide offers proven insights to help leaders
3/23/2005 Use this handbook to build your business; strengthen the
bottom line and generate better results.
This book will add to your understanding of performance and
help you improve and manage performance for your
3/30/2005 Carefully
employees’ selected
benefitand
andproperly implemented;
your company’s the exercises in
benefit.
this new volume can help you actively involve trainees in
course openers; bring a weary group back to life; develop
communication skills; promote teamwork; and much; much
7/27/2007 With exercises to reinforce the learning points presented; this
book will help you develop training programs to deal with
difficult situations; solve problems with customers; create
effective customer service strategies; and reach your sales
3/31/2006 Use this diverse toolbook to help your individual employees;
teams and team leaders; management; and organization
maximize effectiveness and meet the challenges of change.
5/19/2006 Written to enable trainers to conduct workshops; support
those done by external consultants; supplement existing
training programs and pass on customer service training to
line managers; this useful tool offers building blocks for
5/19/2006 Comprising a comprehensive package of workshops that
allows trainers and line managers to enhance customer
service at all levels of their organization; this tool shows how
to put skills into action to help sustain a customer service
10/24/2005 Train your staff to listen with skill and sensitivity. This volume
contains 20 ready-to-use workshops including detailed notes
for the trainer; and reproducible participant materials.
5/4/2006 Ranging from very simple; self-scored tools; to more complex
assessments that provide in-depth information on teams; this
collection of instruments provides practitioners with tools to
assist in the development of individuals; teams; and
7/23/2008 Challenging; fun and a must read in your legendary leadership
journey; this book is packed with activities; assessments;
questionnaires and charts designed to ensure you are
remembered as a good – or even great – leader.
5/2/2006 Drawing on the authors' experiences of interviewing on four
continents and teaching many organizations and individuals;
this manual is devoted to improving interview skills through
practice in simulations derived from real-life situations.
5/5/2008 Packed with a wealth of insight; tips and guidance for
motivating sales people; this useful and practical guide offers
a unique training and development tool designed to teach
sales professionals how and when to use a variety of proven
5/10/2006 Containing many exercises that explore aspects of corporate
strategy; this toolguide will help facilitators develop
employees' attitudes and skills to create a "learning
organization."
4/22/2005 Designed for management training and development
specialists who need one or two role-plays to use in a
negotiation program; this updated; valuable book provides the
opportunity to practice the behaviors used most frequently by
7/5/2007 Based on solid research; practical experience and the insight
of psychotherapists and change experts; this guide offers
unique templates to help you frame every decision and
calibrate their value and worth before and after you make
5/15/2002 How to plan; develop and implement a 360° assessment and
feedback program.
4/27/2005 Through the activities; questionnaires and role-plays in this

guide; you can reduce conflict and improve communication
skills in your oganization. This book covers developing goals
for change; accepting change; understanding change; and
3/9/2005 Designed to validate; complement; support and reinforce your
training programs; this manual provides activities that will
raise the creativity; interaction; participation; knowledge; and
skill level of those who have primary contact with customers.
4/29/2005 Use this activity guide to help your managers and supervisors
develop the skills they need to be successful and to lead their
organizations.
12/19/2001 A practical source to help professionals acquire skills to
resolve workplace conflicts--or train others to do so.
8/12/2005 Use this innovative; complete guide to learn how you can
outline the process of accepting change; demonstrate the
need for change; reduce conflict; improve communication
skills and more.
3/11/2005 Geared toward trainers; this guide provides a collection of
activities perfect for skill-building on self-awareness and
control; empathy; social expertness; personal influence;
mastery of vision and more.
9/1/2005 With 50 projects that include clear objectives; detailed
instructions on how to run them; and reproducible participant
materials; this unique volume offers ready-to-use; proven
activities to introduce and develop key skills in leadership
9/1/2005 Developed by two veteran leadership experts; this all-new;
second volume reflects the best and latest thinking on
leadership theory making it the best tool available for building
leadership skills; attitudes and competencies.
12/21/2001 A comprehensive guide for experienced trainers charged with
creating diversity training programs.
7/18/2008 Featuring a collection of skill-building activities; this manual

will help you understand what employee engagement really
means; how it can help your organization and how to create
and maintain an engaged workforce.
10/27/2005 When people are given the responsibility to act and are held
accountable for their results; they put more energy and
commitment into the task. Use these activities empower
yourself and your employees.
9/26/2005 Stress occurs when significant demands on our work and non-
work environments exceed our coping routines. This guide
offers activities to identify and prevent potentially unproductive
levels of stress; and to manage unwanted stress once it has
8/17/2009 Whether you’re a new or experienced trainer; this resource is
full of hands-on exercises; and offers all the support you need
to lead the activities; adapt them to your own training style and
give performance appraisal training the priority it deserves.
3/22/2005 Relating to human interaction; the 50 activities in this book
focus on key people skills that managers need including
teamwork; verbal; and nonverbal communication. Their focus
is for use in the workplace; although many are transferable to
4/14/2005 Novice and experienced salespeople alike will benefit from
these activities; which focus on strengthening essential selling
skills. The helpful activities cover closing a sale; developing
new business; resolving customer objections; and more.
10/14/2005 Implement successful self-managed teams in your
organization. This collection of proven training exercises
covers all aspects of team development; including mutual goal
setting; managing team stagnation; and developing team
10/10/2005 Create high performance teams with this collection of fully
reproducible activities. This volume contains creative training
activities which focus on building blocks for teams such as
communication; leadership; conflict resolution; and decision
10/10/2005 Designed for team leaders looking for creative activities to
energize their teams but don't have the time to develop them;
the activities in this second volume provide practice on
cooperation; balancing roles; and defining team objectives
8/17/2009 Containing a wealth of insight; tips and guidance to prepare
employees to become confident communicators; this book
demonstrates just how important communication is to our
success; relationships and happiness.
12/21/2001 Provides a variety of creative models and innovative
approaches to teaching negotiation skills.
7/24/2007 Containing an array of dynamic and engaging exercises to

help you explore what makes collaborative management work;
this collection of ready-to-use activities will elicit the best from
all those involved in making decisions and solving problems.
4/20/2012 Presenting a compilation of Nancy Friedman's most popular
and most frequently requested customer service articles; this
no-nonsense book is geared toward keeping the customer you
work so hard to get; from handling irate customers; to dealing
2/20/2008 Reflecting real needs of real people in today’s workplace; this
engaging; hands-on resource contains exercises; activities;
and strategies to help you take control of moving your career
in the right direction – and help your people do the same.
2/17/2001 A detailed map of key decisions and actions required to revise
or create a program that is grounded in the mentoring model
of learning.
4/24/2008 Peppered with numerous quizzes and assessments; this
thoroughly referenced book explains how to develop and
maintain high levels of performance for yourself and others.
6/7/2005 Written for HR professionals; managers; and business
owners; this important text will be your guide to preventing
incidents through policy and program development; and will
prepare you to intervene in case of a crisis.
4/12/2005 This collection of tricks; brainteasers and puzzles will amaze
your audience; snatch and retain their attention; and help
them learn. Topics covered include teamwork; quality;
customer service; goal-setting; leadership; motivation; and
3/23/2005 Packed with examples; resources and suggestions; this
resource is a must-read if you are considering online learning
in your organization. It defines basic terms and concepts and
addresses three key considerations when planning an online
2/26/2003 This guide contains twelve inventories designed to assist
coordinators in determining the overall status of preparation
and receptivity before launching a mentoring program.
7/25/2007 A treasure trove of information for those who facilitate or
present training; this book includes checklists; tip sheets and
self-instruments to not only improve your skills as a presenter
and teacher/coach; but to transform you into a star.
8/15/2003 This text is about learning technologies written from the
combined perspectives of online learning; electronic
performance support systems; and knowledge management
practices.
1/28/2010 Examining government succession planning; human capital
management; workforce planning and talent management;
this book presents case studies of how managers at different
levels of government and in different settings addressed the
4/30/2008 Detailing three fundamentals for defining and delivering
organizational success; this book will show you how to be
proactive by defining and justifying where you should head
before deciding how to get there.
6/3/2005 Insightful and full of common sense; this book reveals how to
truly excel at meeting client needs—and lock in future
business; client testimonials; increased referrals and client
loyalty.
1/26/2006 Integrating competencies from three domains of leadership;
this no-nonsense book provides proven practices and
techniques that will transform you into a more positive;
authentic leader so you can make work better for yourself and
5/30/2012 Presenting a step-by-step approach to generating passion;
participation and results in meetings; this book is a collection
of collaborative meeting designs to help you work through the
myriad of details involved in organizing meetings that achieve
5/25/2006 Containing innovative methods; procedures; and suggestions;
this toolkit provides all you need to win key management
support for; and to develop and implement powerful
competency-based employee performance enhancement
4/21/2006 Containing practical information for novice group leaders as
well as seasoned facilitators; this comprehensive resource will
help them prepare for meetings; improve group processes;
and follow up to ensure more productive outcomes from
2/9/2006 Use this concise guide to learn how to highlight problems that
need to be rectified; lead new ideas and behavior; enhance
communication; and foster better long-term relationships
between individuals and groups.
9/27/2003 This complete collection of training tips and tactics will show
you the eight steps to proper presentation; preparation; how to
customize training to your audience; and how to keep learners
motivated both during and after the training session.
2/9/2002 A practical guide to help trainers develop common-sense
programs to achieve excellence in customer service.
5/6/2009 Regardless of your background; personal strengths; tools at

your disposal or budget; this innovative; how-to book will help
you establish a personal; systematic approach to designing
more creative e-learning.
3/10/2008 Packed with valuable strategies and tactical insights; plus
more than 50 charts; figures; quizzes and graphs; this
strategic guide will help you successfully capture and share
your organization’s knowledge and experiences.
3/28/2005 Designed to help you and your employees create
developmental plans together; this innovative book offers
information about both organization development and
individual developmental strategies; from online learning to
4/17/2003 Explores the 15 characteristics that we should seek during
any interaction with others.
2/27/2006 Let this skillbuilding guide demonstrate how coaching can help
people focus on their development goals; and then help them
to achieve them.
.
2/22/2006 This skillbuilding booklet provides helpful suggestions on how
we can use all our mental faculties to understand and find
contextual meaning in the world around us and become more
emotionally intelligent.
9/30/2003 The book will inspire your organization to elevate the level of
its relationships with stakeholders and key constituents. It
provides a powerful wake-up call that can result in higher
revenues and more enduring relationships with customers;
4/5/2005 With this thought-provoking book; you’ll discover the meaning
of ethics; integrity; character; personal accountability and
moral courage and how they are relevant within today's
competitive; hostile and adverse business environment.
7/31/2009 Including illuminating and useful case studies at the end of
each chapter; this practical guide uses a common-sense
approach to conducting data-driven evaluations that are
simple and efficient—and deliver the improved and
5/23/2006 Use these physically engaging activities in a fresh air; outdoor
setting as a stimulating change of pace for your training
sessions; and show learners that playful structured
experiences are not only fun; but also fundamental to quality
5/16/2006 If your organization is relying on team and group work to
improve business processes; define needs; even reengineer
the organization itself; this collection of activities and
techniques will get you the results you need from your teams.
6/1/2006 Use this practice-oriented workshop to teach team leaders
and group facilitators the key skills for leading productive team
meetings.
4/6/2006 Use this step-by-step guide to learn how to build and use
effective flip charts in training sessions.
4/27/2012 Including practical tools and specific actions you can easily
implement to engage your workforce; this step-by-step guide
shows you how to create employees who are committed;
passionate; energetic; take initiative; and put high levels of
4/28/2008 Using the engrossing fictional setting of a murder mystery to
make the concepts of decision-making interesting and easy to
absorb; this book will help you learn the importance of using
both your mind and your heart or intuition in making decisions.
3/29/2005 Using forms; questionnaires; case studies; and action plans;
this book presents step-by-step guidelines to make feedback
about the negative side of performance easier to give—and
easier to accept.
1/11/2002 A collection of carefully selected coaching tools designed to
improve intercultural awareness and competence in the global
marketplace.
4/30/2008 Setting forth seven steps to guaranteeing performance
improvement; this valuable book will help people and
organizations achieve desired results by helping them focus
on a positive approach to what makes the performer tick.
3/29/2005 Rich with examples from real-life work situations; this concise
guide contains vital lessons any manager at any level can
practice to increase productivity; quality; and morale—and; in
turn; improve retention.
5/4/2005 Elevate the role of HR to a truly strategic position in your
organization. Whatever your organizational reality; this book
provides a practical blueprint for HR transformation—and a
framework for ongoing analysis and development.
9/30/2003 This text covers the application of The New Science of
Possibilities to 21st century human capital development;
including physical resources energize; emotional resources
catalyze; and intellectual resources actualize.
6/8/2001 A detailed how-to primer that integrates fundamental
principles with the nuts and bolts of WBT development.
3/22/2005 Use this guide to save time; frustration and money—and

improve performance—by creating your own task aids. This
self-study guide will teach you how to create all kinds of task
aids to help employees take corrective action and perform
3/13/2001 This book provides a fast; effective method to develop
validated task lists and analyze jobs.
4/15/2005 Use this indispensable toolkit to communicate with
confidence; competence and enthusiasm in today’s business
environment. This up-to-date text explains basic
communication principles; and demonstrates how you can
2/14/2013 Revealing six attributes that are necessary to be a complete
leader; this book challenges the way we determine who our
leaders should be; and uncover the factors that really
influence the ability to lead.
4/28/2008 Leaders and golfers must have perseverance and patience if
they are to achieve success. This witty book explores the
differences and similarities between leaders and golfers; and
the strategies that make or break them.
9/17/2005 Written for busy leaders with little time on the job to devote to
improving their effectiveness; this handbook is packed with
concrete behaviors for becoming the type of leader others
follow.
7/24/2003 In this guide you’ll learn step-by-step how to lead authentically
and genuinely; help people feel empowered; conduct yourself
with character; embrace change and more.
8/13/2009 With insights; experiences and perspectives from workplace
learning professionals; this valuable guide will help both
newcomers and seasoned professionals fulfill their many roles
and create rewarding careers in the dynamic field of
7/23/2007 Packed with tips; exercises; multiple choice quizzes and other
tools; this guide will help you become more effective at giving
the support and guidance your employees need from you to
perform their jobs in the best way possible.
6/27/2012 Designed to stimulate self-inquiry; this book is packed full of
practical ideas; tools and action steps both individuals and
organizations need in order to take stock of where they
currently are; set their goals and priorities; and achieve them.
2/16/2001 How to foster creative thinking -- and avoid attitudes and
behaviors that squelch it.
2/15/2001 Help for new managers and supervisiors in dealing with

garden-variety workplace conflict.
2/21/2001 A guidebook for managers and supervisors with a practical;

easy-to-apply disciplinary and documentation process to help
an employee resolve performance problems.
3/23/2001 Concise how-to on using e-mail; voice mail and
teleconferencing technologies to manage virtual teams.
2/15/2001 Concepts and techniques to turn managers into mentors.
2/17/2001 A primer for managers; to help them develop and apply the
personal-management and social skills required for leadership
success.
2/17/2001 Managers and human resource specialists will benefit from
the wide variety of employee relations strategies this book
explores.
2/16/2001 Practical; savvy advice on
becoming an effective leader -- for both new and seasoned
managers.
3/13/2001 An easy to read; succinct overview of individual; team and
organizational learning strategies
targeted at a corporate manager.
2/21/2001 Are you getting the most out of your employees? And if not;
why not?
2/15/2001 This helpful guide establishes the prudent manager’s action
plan for dealing with the sensitive area of sexual harassment.
4/3/2001 A guide to the the three major areas: deliverables; project

actions and tools essentail to managing any project.
2/17/2001 Ten survival tactic tips for effective public speaking based on
the author’s academic; military and government experience.
4/14/2001 How to apply "Systems Thinking" to improve the management

of key business processes.
1/28/2003 This book will show you how to diagnose anger and common
anger syndromes; use the underlying causes of anger as data
to continually improve relationships; systems; practices; and
policies; and manage anger in yourself; in others; and in your
2/11/2003 Discover the Gen Y traits that pose the greatest challenges to
managers as well as the best practices you can implement
now to keep these upbeat; techno-savvy workers focused and
motivated.
4/26/2005 Good information is essential if managers are to manage well.
Use this guide to learn how to establish a system that enables
you to gather; process and make available internal information
in your organization—quickly; easily and inexpensively.
2/11/2003 This book will help you place your multi-generational team on
the course to collaboration.
12/13/2007 Full of insight for tackling the age-related challenges you face
and maximizing the strengths of your age-diverse team; this
book will help you get the best results for your organization
while addressing the needs and demands of individual
3/27/2006 If you’re an HR professional or manager who wants to be on
the cutting-edge of knowledge management; this resource will
deepen your understanding of the knowledge culture and its
management; and detail changing roles of leaders and
7/13/2007 The next time you’re on the road; stuck in an airport or waiting
in line; turn on your PDA; smart phone or wireless connection
and use those “stolen moments” to learn. This timely book
shows how to integrate learning into your lifestyle and
4/13/2012 Whether you are the leader of a team or the head of an
organization; this book will help you understand and address
the needs and concerns of those who work for you - wherever
they are from - and maximize their diverse talents.
2/23/2006 Use this skillbuilding booklet to learn effective negotiating
skills and strategies; including how to bargain with someone;
settle differences; settle or make a contract; agree on a goal;
find a compromise; and more.
2/17/2001 Answers to some frequently asked questions about building;
managing and evaluating teams in the workplace.
1/27/2010 Including boardroom strategies and operational tactics; this

book is broken down into the steps necessary to create a
successful and actionable strategic planning initiative that can
be sustained.
7/29/2003 This book provides managers; human resource specialists;
and training personnel with a forewarning of the impending
learning revolution along with ideas for developing new
learning tools to meet the demand for self-service learning.
5/13/2009 A rich resource of insight and hands-on templates and tools;
this practical; informative book will help you succeed at one of
the toughest jobs a leader will face - organization design.
7/22/2008 Intended to help you keep heading upward in your business
leadership pursuits; this book ties together common elements
of mountaineering and business management that make the
crucial difference between success and failure in either
7/31/2009 Including real-world examples; numerous figures and charts
and a glossary of key terms; this book will systematically walk
you through the processes; procedures; tools and techniques
that are valuable in creating performance systems that
5/22/2008 Featuring a unique Performance by Design approach and
framework; this guide will systematically walk you through the
processes; procedures; tools and techniques that are most
valuable in creating performance systems that achieve results.
9/10/2003 This manual offers a soup-to-nuts breakdown of the various
steps an organization's trainers or managers must take to
develop sales training that gives their salespeople a critical
advantage versus the competition.
4/13/2005 Use this completely revised and updated edition to learn how
to establish a strategic human resources plan that will
contribute to your organization's business plan and ensure
you outperform your competitors.
5/23/2005 Some complex problems simply do not have "solutions." This
text presents a unique model and set of principles to
challenge you to look at situations in new ways; and case
studies and exercises to help you apply the model to your own
8/24/2009 Presenting four fictional characters facing a workplace crisis;
this guide takes the basic principles of Polarity Management
and translates them to raise self-awareness for both personal
and work relationships.
2/17/2006 Let this skill-building booklet lessen your fear of public
speaking; help you assemble; structure; and focus your
presentation; and adopt a style to deliver your message that
help you interact with your audience.
10/2/2003 This booklet focuses on identifying and resolving problems so
that organizational performance can be continuously improved
and new innovations can be developed.
9/30/2003 One Page Coach on Process Improvement is part of a generic
series of packages in the Quality Series. Whether in generic
or customised form; the One Page Coach training system
aims to promote active learning.
5/7/2010 Introducing and discussing the six skills involved in problem-
solving; this important book will help you throughout your life
to resolve conflicts; make choices and develop directions you
may not have otherwise developed.
5/7/2010 Whether you are a parent; teacher; student; counselor; client;
employer or employee; this book outlines a systematic
process for program development; complete with emotional;
physical and intellectual skill development you can use
1/19/2009 Explaining basic leadership tasks in a simple; step-by-step
manner; this practical manual addresses today’s need for
quality performance and gives techniques for handling a wide
array of employee problems.
3/31/2005 Packed with real-world wisdom; this thorough book presents
practical and clear guidelines for maximizing the results of the
consulting relationship through each step of the process.
4/19/2005 Use this groundbreaking book to learn the latest
developments in testing and assessment technology so you
never make the time-consuming; costly mistake of hiring the
wrong person for the job.
4/28/2009 Filled with over 50 puzzles; word scrambles; and other games;
this book will teach you some of the specific OSHA
requirements that will enable you to be in compliance with
OSHA’s regulations.
2/16/2001 How to sell -- written by someone who has obviously “been
there; done that.”
8/11/2009 Providing numerous tools; techniques and approaches; this

handy guide will help you to challenge yourself; improve your
approach to sales and create the powerful results you
deserve.
4/29/2008 Do you–like many managers–avoid coaching your
employees? Whether it’s because you don’t have time or you
feel uncomfortable; this quick-focus book boils down the
fundamental steps to becoming a “Hall of Fame” coaching
2/7/2006 Presenting a planned; proactive; fully integrated performance
improvement model; this book covers all aspects of
performance and will greatly benefit any organization; large or
small.
3/6/2013 Including lessons learned from the author’s experiences
facilitating groups; this extremely readable book presents a
new; research-based framework for facilitation along with
plenty of how-to tools for putting them into action.
7/25/2007 Including worksheets; models and tools; this practical and
straightforward book provides five strategies that will help put
you in the driver’s seat; whether you have a mentor or you’re
searching for one.
4/28/2008 Focusing on how to communicate and get others to do what is
desired with minimal hassle; this book is filled with the
practical skills and techniques that are based on the real-world
and can readily be used as a part of a hands-on training
4/29/2008 Featuring examples and techniques based on the real world;
this timely book is filled with practical skills for effective
communication; and strategies to get others to do what is
desired with minimal hassles.
4/29/2008 Based upon 15 years of experience and work of trainers and
researchers in the field of criminal justice; this book is filled
with the practical skills and actual techniques you need to
communicate and get others to do what is desired with
4/30/2008 Based upon 15 years of experience and work of trainers and
researchers in the field of criminal justice; this book focuses
on how to communicate and get others to do what is desired
with minimal hassles.
4/29/2008 Written for anyone who wants to connect with audiences and
leave a lasting impression; this book contains a collection of
powerful stories and discusses the various applications of
each to help make it easier to select the best one for your
7/25/2007 Based upon a comprehensive managerial tool called Strategic
Training of Employees Model (STEM); this book shows
organizational decision-makers and HR practitioners how to
make quality employee training an integral part of the strategic
10/6/2003 This booklet will seek to test whether the definitions of stress
are helpful in explaining stress; and seek to explore what
implications this might have for each and every one of us.
10/4/2005 A virtual lifeline to writing success; this no-nonsense book
offers top tips for writing clearly and briefly; answers the most
pressing questions about writing and reveals dozens of
shortcuts you can apply today for instant results.
8/17/2009 Containing an extensive appendix with 25 surveys;
evaluations; exercises and worksheets; this workbook is
chock-full of skill-building exercises to help you determine
team training needs; write agendas; get input through
8/14/2009 Including a variety of 27 questionnaires; surveys and
assessments which can be used in training or everyday
situations; this book provides a valid framework for assessing
the key areas of teamwork effectiveness.
3/5/2013 Using sports imagery in a modern fable; this inspirational and
motivational book is full of insights and perspectives on
conflicts; resistive culture and company politics that all leaders
must know how to handle in order to be successful.
4/25/2012 Providing strategies you’ll use over and over again to give
employees the feedback they need to grow professionally and
personally; this easy-to-use guide offers nonverbal and verbal
techniques; words and phrases; and even a practical
4/30/2009 Containing seven self-assessments to help you define “what
to accomplish” before deciding “how to accomplish it;” this
book shows you how to collect; analyze and interpret the data
necessary to confirm your suspicions before making
7/26/2007 Featuring a collection of articles from Creative Training
Techniques Newsletter; this compilation includes best tips and
tactics for openers and energizers; keeping training/trainers
fresh; increasing participant involvement; and much more.
5/30/2012 Light on theory and heavy on practical suggestions that work;
this book concentrates on the relationship-building skills you
need to be a stronger and more competent leader —from
communicating and delegating to coaching and motivating;
4/27/2006 Written in an easy-to-understand; "how-to" format; this guide
will aid both new and experienced leaders in concentrating on
the necessary skills to fine-tune their relationship-building
skills.
5/1/2002 A thorough introduction and practical guide to "systems
thinking;" an elegantly simple approach to strategic
management; planning; and change.
6/6/2006 Providing trainers with user-friendly materials that can be used
in a variety of settings; this book has a special emphasis on
the different styles of adult learning and will aid in
understanding how various individuals prefer to learn.
8/11/2009 Containing guidelines; suggestions; insights and actions; this
book lays out the necessary steps to establishing the proper
environment for the constant customer who comes back again
and again and again.
5/30/2006 Use these participative training techniques to rejuvenate;
challenge; and motivate participants. This collection of over
145 group games will get participants involved in the learning
process and add substance to programs on any training topic.
4/6/2005 With this empowering book; even beginners can learn to
understand the negotiation process and how to use it in
everyday; real-life situations. Read a few tactics in the
morning and negotiate the deal you want that afternoon!
7/28/2008 Taking you inside the minds of athletes to show you how they
mentally train themselves; this book will teach you how to use
those same mental training techniques on yourself and in your
business setting so you can play at the top of your game.
7/31/2009 Featuring the story of a gifted executive coach and his
coaching relationships with his varied business clients; this
book offers engaging stories; has believable characters; and
illustrates the structure and content of the coaching process.
8/6/2008 Full of principles and practices that will enable you to get the
best out of people; this handy guide provides managers;
trainers and consultants a format based on the core skills
facilitators need to develop as well as the issues they will face
7/26/2007 Offering strategies any manager can use to improve the
collective performance of workers and volunteers; this book
provides solid tips and tools that will help you develop the
high-performance team you hoped for.
4/29/2008 Providing a variety of quizzes; checklists and exercises; this
useful guide focuses on the communication abilities; skills and
practices commonly associated with highly effective leaders.
4/29/2008 Drawing on research involving thousands of managers in
some of America’s leading professional; commercial; industrial
and military organizations; this book will reassure you that
creating a winning management style is well within your
4/29/2008 Providing three sets of skills critical to mastering the
manager’s job; this handy guide offers clear advice on the
roles and responsibilities managers must juggle
simultaneously and distills it into wisdom any manager can
7/31/2009 By familiarizing you with some of the research and tools
associated with thinking clearly; this user-friendly manual will
help you model the behavior of thinking clearly; and teach
your employees to do so as well.
7/24/2007 Designed for managers who have no human resource
department; no time and little skill in hiring the best people;
this book offers a step-by-step system for making hiring
decisions that you can use to start building your team quickly
4/11/2006 Serving as a navigational guide to the entire Janus process;
this explains how the system can be tailored to match
individual needs by developing the competencies that are
most relevant to a particular individual.
4/11/2006 Including model evaluations for performers in clerical; HR and
training; service and sales; technical; and management job
classes; this volume covers end-of-cycle performance
appraisals; career planning and development; and
4/11/2006 Designed around a core set of thirty-six generic competencies
that apply to almost all job roles; this volume allows managers
and employees to select competencies and create
individualized assessments.
7/24/2008 Describing an untimely death and the journey of the leader
suddenly put in charge of a company; this inspirational;
motivational and engaging story is full of insight and
perspectives that will pave the way for both current and future
12/2/2008 If you’re a leader involved in any way with a downsizing –
whether 10 or 1;000 people are involved; this practical guide
offers invaluable advice for planning and conducting a
downsizing the right way so everyone comes out ahead.
2/6/2003 Teaches the skills to empower people within defined
parameters; the type of support they require for success; and
the best ways to recognize individual and team contributions.
1/30/2006 Filled with tips to help you develop your persuasion skills; this
guide will help you be powerfully influential; more positive; and
make your sphere of influence wider and wiser.
5/30/2012 Presenting an approach different from conventional
approaches to planning; this guide focuses on the shared
society we all live in and must contribute to; and emphasizes
ends; results and consequences throughout.
4/20/2012 Offering managers a solid look at the world of social media;
this quick-read primer presents pros and cons; answers
important questions; provides tips and techniques; and
explores how some companies have successfully put social
7/23/2007 Distilling the essential knowledge busy leaders need to get the
full benefit of training; this book will teach you what to
consider; what questions to ask; and where to find the
resources that you need.
4/29/2008 Offering information that would take years of trial-and-error to
learn on your own; this concise book presents practical
information about selecting the right consultant; maximizing
the outcomes of their work; and much more.
1/29/2003 Learn how to handle the new opportunities and challenges
when managing virtual teams that work in different locations
and come from different disciplines; departments--even
organizations.
5/11/2005 If you are a meeting professional; new to event planning; a
corporate executive or independent consultant; this useful
book synthesizes what you need to know to achieve
professionalism in the management of conferences;
7/31/2009 Covering issues that are central to understanding the people-
requirements of any enterprise; this book presents the
concepts underlying major management theories into down-
to-earth terms to meet the daily needs of today’s supervisors
4/2/2013 Jam-packed with clear explanations; useful exercises;
meaningful vignettes and solid examples of the total team
process; this hands-on guide is full of insights and skills for
team leaders and managers who want to improve their overall
2/17/2001 A model for managers built on images of processing systems
and capital development.
4/25/2005 This cutting-edge book is full of guidelines so you can

"ecommunicate" clearly and professionally when participating
or leading a virtual team; working from a home office; or
managing professional relationships across cities; states or
2/23/2002 An independent-study program for managers who want to
acquire facilitation skills.
9/23/2003 This toolkit aims to give individuals tools and processes to

help increase the number of forward options available; assist
in generating a range of alternative choices; or just apply a
series of systematic steps to problem solving and decision
3/16/2006 Using a fascinating; storytelling approach; this real-world;
hands-on book provides a holistic view of the elements and
complex dynamics involved in creating successful socio-
technical systems in a modern organization.
10/16/2003 This text provides a fundamental understanding of the
competencies and tactics that increase customer retention
and referrals and offers lessons that will build professional
competencies in the business of service.
5/20/2005 For anyone who wishes to use talent to support organizational
strategy; this informative; practical guide provides valuable
insight to help you develop a comprehensive and unified plan
for learning in your organization.
2/17/2001 This is an ideal resource for trainers at every level of
experience!
4/19/2006 Based on the belief that before you can build on your
strengths; you must first identify how they relate to job
effectiveness; these self-assessment exercises provides the
information you need to set realistic goals for yourself and to
3/16/2005 Use this hands-on guide to design a professional; dynamic
Website to support training and performance in your
organization. Using Microsoft FrontPage 2003; you’ll master
the core skills to create a web-based; performance
3/24/2006 Whether you're a seasoned or inexperienced training
professional; making your training count influences future
successes of your organization. This unique manual will help
you do just that.
8/16/2007 Covering issues of interest to both new and experienced
trainers; this manual provides practical; real-world ideas for
designing and delivering training that meets the needs of
participants and keeps them excited; engaged; and learning.
3/14/2005 Are you ready to step up and take charge of ethical behavior
in your organization? This helpful book presents a framework
and system to prepare managers to face real world ethical
dilemmas and decision points in their daily work.
8/11/2009 Discussing the substance of organizational culture and its
impact on business success; this guide will help you create a
workplace environment that makes employees want to get up
in the morning and help your organization succeed.
10/27/2009 Helping influential business executives and leaders address a
major crisis of our time; this guide takes a big picture look at
what’s wrong with healthcare in the U.S. and provides a set of
practical; market-based strategies and solutions.
4/30/2007 China is set to become the world's next superpower. Should
America celebrate - or be afraid? This hard-hitting book
explores key issues; from how China is managed; relations
with neighbors; to how China uses political and cultural
1/22/2016 Offering a proven framework for sharing core enterprise data
using reusable data services; this in-depth book covers how
organizations can generate business revenues by providing
data as a service to their clients for fee-based subscriptions.
6/23/2005 There are many challenges facing organizations today as they
incorporate electronic marketing methods into their strategy.
This timely guide examines these challenges; and addresses
other electronic marketing tools as well.
3/23/2005 From grid computing to online auctions; readers can use this
text to find novel uses of economics tools in understanding
concepts related to the use of technology at the firm level.
1/20/2014 Providing a comprehensive resource for policymakers;
government officials; academicians; and practitioners; this
book presents strategic roles of IT and management towards
sustainable development with emphasis on practical aspects
11/17/2014 Through an enhanced understanding of best practices in
decision-making and management; this valuable resource
aims to integrate different techniques into the world’s fast-
changing and dynamic society to better equip all readers and
9/16/2015 Providing innovative solutions for global brands; this essential
guide explores the strategies associated with promoting
products and services to a culturally-diverse target market.
11/6/2014 Demonstrating different ways to manage diversity and
innovation; this thorough reference presents a variety of
practical tools; skills; and practices that show effective ways to
positively impact the global community through effective
11/14/2005 Based on a set of benchmarking tools; this book provides
empirical evidence for measuring value in the context of e-
learning systems; and will help administrators of e-learning
programs realize the key effective characteristics of their
1/7/2004 This resource provides a balance of conceptual and practical
aspects of Knowledge Management; offering the opportunity
for students and practitioners to understand and effectively
consider knowledge management approaches in their
12/10/2014 Combining the findings of highly-regarded marketing experts
and scholars; this book provides valuable and insightful
research as well as empirical studies that allow audiences to
develop; implement; and maintain branding strategies.
12/8/2015 Guiding readers to an understanding of the Latin American
region both theoretically and practically; this book provides an
in-depth look at the different challenges and opportunities
present in the Latin American economy; discussing
4/23/2015 With a focus on autonomous decision making in complex
quandaries; this book is an all-inclusive reference source for
those who are concerned with the various ethical dilemmas
within businesses; as well as evaluating moral issues
4/26/2004 This book explains what Business Intelligence is; explains
how it is being conducted and managed and its major
opportunities; limitations; issues and risks.
2/14/2002 The how-to's of Business Process Reengineering (BPR) --
restructuring bureaucratized processes to reduce costs and to
increase efficiency; quality and customer satisfaction
6/21/2005 Based on facilitation and research of 100+ business process-
focused organizational development projects; this text
examines the relationship between e-collaboration technology
use; business process improvement success; and knowledge
3/20/2015 For researchers; practitioners; managers; and students; this
book provides insight into the procedures and best practices
that enable organizations to maximize compatibility;
interoperability; and quality in their products and processes;
10/27/2005 Acting as a comprehensive summation of an increasingly
popular research area; this text shows readers the world of
ontologies through a number of research methods; including
analysis; evaluation; and engineering of business systems
2/20/2013 A comprehensive collection of research; this authoritative
reference highlights the efforts and developments in the fields
of Asian studies as well as its potential role in IT and
management within the constant growing business market.
7/26/2005 Providing rich; case-based lessons from examples of actual
applications of knowledge management in a variety of
settings; this thorough text explores several KM issues; such
as sharing; re-use; implementation of KM initiatives; building a
5/11/2015 Taking a global perspective on branding; and providing unique
insights; this resource is a collection of case studies
illustrating successful brand management strategies as well
as common errors of unsuccessful brands.
12/21/2009 Containing unique research cases on experiences;
implementations; and applications of virtual learning
environments; this book provides a systematic response to the
highly innovative and rapidly evolving field for enhanced
8/30/2002 Scholastic researchers give an account of public and private
organizations; and their successes and/or failures in the global
IT realm.
8/31/2002 Use this guide's case studies and allow your organization to
maximize the technologies of the Internet.
8/11/2012 Including empirical research findings in cloud development

and cloud applications in teaching and learning; this book
provides insights and support to executives concerned with
cloud development and cloud applications in e-learning
9/19/2002 Defines; exemplifies and assesses Collaborative Information
Technologies.
2/12/2010 Addressing current research; case studies; best practices;

pedagogical approaches; and strategies; this innovative book
provides a valuable reference to the latest advancements in
the area of educational technology and e-learning.
6/17/2014 A guide for language researchers and business leaders alike;
this practical resource provides insight into the verbiage of the
corporate world and the influence of this environment for a
person’s speech pattern; language; and terminology.
8/30/2010 Virtual work is rapidly becoming an essential element in
contemporary organizations. This book characterizes the
nuanced communication; relational; and practical dynamics
that make up virtual working in today's companies.
12/17/2009 With the advent of new technologies; more convenient and
effective ways of learning are being adopted. This book offers
an in-depth analysis of new technologies in blended learning
that promote creativity; critical thinking; and meaningful
5/31/2012 Providing perspectives on gaming for distance learning;
gaming for rehabilitation; business simulators; and
motivational games; this publication explores new and
emerging trends in this ever-evolving area of research.
12/20/2004 This innovative text brings the interdisciplinary work of e-
marketing to one outlet; and fuels the cross-fertilization of
ideas and dissemination of key research concepts.
7/22/2005 The Internet and the Web continue to evolve at a rapid pace;
and e-marketing has become standard practice all over the
world. This collection of articles adds to an already-
considerable literature and enhances understanding of this
1/20/2011 Including findings from experts in Criminal Justice; Business;
and IT Security from around the world; this book presents
current research undertakings in order to find interdisciplinary
solutions to cyber crime and network breaches.
3/26/2003 Presents studies that yield significant new insights into the
business value of IT.
1/15/2004 This text brings together high quality concepts closely related
to organizational learning; knowledge workers; intellectual
capital; virtual teams and will include the tactics; systems and
approaches to manage knowledge-based organizations.
10/24/2004 This text brings together some high quality concepts closely
related to how knowledge management can be utilized in
healthcare. It includes the methodologies; systems; and
approaches needed to create and manage knowledge in
9/16/2015 Providing essential practical tools and critical guidelines; this
publication provides an interdisciplinary analysis of how
organizations can responsibly embrace complex problem-
solving and creative decision making.
9/29/2014 Assessing the impact of diverse backgrounds among team
members on the quality of care they provide; this book will
help medical practitioners; decision-makers; and educators
effectively make use of their cultural differences to provide
2/8/2016 Featuring extensive coverage on a range of topics relating to
the benefits and challenges of these tools; this book is an
essential reference source for students; researchers; and
practitioners seeking relevant research on the use of digital
7/6/2015 For anyone interested in understanding customer loyalty in a
technology-focused society; this essential publication
discusses the importance of achieving competitive advantage
through implementing relationship marketing practices and
3/5/2014 Discussing how to improve the organization's financial and
marketing performance; this thorough resource provides a
more conceptual understanding on customer-centric
marketing strategies as well as revealing the success factors
6/29/2002 The knowledge you need to make better business decisions
lies buried in mounds of daily corporate data. How data mining
digs it out.
2/27/2003 A comprehensive compilation of DMSS thought and vision;
dealing with issues such as decision making concepts in
organizations.
1/13/2015 With research-based examples and analysis; this book is an
essential reference source for academicians; researchers; and
professionals interested in learning more about the impact of
technology on industry success; including the changes and
1/21/2005 This set of 18 essays covers the effects of Digital Economy on
business transactions; technology and culture; as well as on
education. It also covers various aspects of global production;
trade; and investment and the effects of Internet.
12/12/2003 For academics and practitioners who are looking for solutions
to e-government initiatives being implemented by their
agencies; this book presents a fresh perspective on e-
government theory and the issues related to implementing e-
5/22/2012 New technologies have emerged; transforming the ways we
do business and; consequently; redesigning the world.
Providing case studies as well as practical and theoretical
papers; this comprehensive reference discusses the issues
5/4/2012 Highlighting the new skills needed for leadership;
collaboration; and cooperation; this book summarizes the
challenges inherent in leading distributed teams and explores
practices that are emerging to optimize distributed team
3/5/2014 Describing various models on how to become an outstanding
leader in today's rapidly growing global business
environments; this book seeks to provide positive instruction
which illuminates a practical path to becoming a successful
12/4/2003 This book provides an understanding of the interdependence
and synergy between e-business innovation and change
management and that a holistic approach is imperative for
organizations to survive in this new economy and achieve a
5/6/2004 This text offers a collection of chapters highlighting successful
policy and practices which encourage small- and medium-
sized enterprises success in numerous different countries.
11/22/2011 Providing solutions; suggestions; and best practices for
organizational and individual collaboration; this inclusive
reference reviews recent advances in the e-collaboration
discipline with a focus on virtual teams; firm performance;
9/29/2015 Featuring timely; research-based chapters and analysis
relevant to topics in the hospitality industry; this book
highlights key issues surrounding the current and future scope
of hotel management and the skills and knowledge necessary
12/8/2009 Including the perspectives of learners; teachers; designers;
and professional and academic developers in various
disciplines around the world; this book offers insight into the
practice of blended learning in higher education.
10/7/2014 With innovative theories and the latest research; this useful
book addresses the issues of HRM in SMEs by providing a
channel of communication to disseminate knowledge;
including management philosophies; culture; and
12/12/2003 This text is a combination manual/workbook that leads users
through the steps of preparing effective content for the Web
and display media such as electronic slide shows.
2/2/2005 This book sets out to highlight the trends in theory and
practice which are likely to influence human resource
management practices in the IT era; and examine innovative
e-HR strategies from a variety of empirical and theory-based
6/17/2005 Encompassing critical dimensions of an e-learning
environment; this concise text walks readers through the
various factors important to developing; evaluating and
implementing an open; flexible and distributed learning
9/16/2005 Bridging the gap and barriers between the different corners of
the world; this timely text provides an understanding of more
electronic business applications; successes; failures;
challenges and opportunities in the developing world.
9/19/2013 With contributions from over 250 international authors in the
field of e-business; this indispensable resource contains
numerous articles in topic areas such as e-commerce
technologies; online marketing; social networking; and virtual
3/24/2005 This book combines eGovernment implementation
experiences from developed and developing countries; and is
useful to researchers and practitioners in the area as well as
instructors teaching courses related to digital government
2/2/2005 Employee monitoring by employers has become inexpensive
and easy. This thorough text includes a wide range of
perspectives on the issues; as well as a full examination of the
controversy surrounding privacy rights.
8/12/2013 Providing models that can help to improve the coordination of
supply networks; this book presents cutting-edge knowledge
on scientific approaches to the management of supply
networks in a highly informed global environment with
3/19/2015 Highlighting case studies; interdisciplinary perspectives; and
strategies in business management; this book is a pivotal
reference source for academics; researchers; post-graduate
students; and professionals concerned with the development
12/30/2014 Confronting the challenges of information retrieval in the age
of Big Data; this book explores recent advances in the areas
of knowledge management; data visualization;
interdisciplinary communication; and others.
9/4/2013 Containing 132 articles from 180 of the world's leading experts
on the state of Human Resource Management (HRM)
technology; this comprehensive reference rigorously analyzes
key critical HR variables and defines previously undiscovered
10/4/2006 With over 170 contributors from 23 countries; this guide
provides a basis for understanding the issues; technologies;
theories; applications; opportunities; and challenges being
faced by researchers and organizations in their quest for KM.
11/23/2011 Identifying practices and strategies being developed using the
new technologies that are available; this book encourages
readers to engage in thoughtful consideration of the impact
that these tools might have on public health and safety
12/5/2011 Demonstrating the philosophical underpinnings of each
dimension of knowledge management; this book exposes the
ethical and social dilemmas that occur; links KM and
organizational innovation; and proposes and explores
12/29/2003 For teachers and researchers involved in IS development and
related studies; this text offers an overview of highly topical
issues of democratic e-governance and relations between
public administration and citizens.
4/9/2013 Bringing together theories and experiences in order to create
a common framework; this essential collection offers the latest
in research on the technological advances on computer
proficiency in the educational system and society.
4/20/2015 Exploring the concept of the organizational structure through
the lens of the viable systems approach; this book focuses
particularly on human interaction and collaboration within a
business setting.
8/3/2012 Providing a reference for policymakers; government officers;
academics; and practitioners; this book addresses hospitality
management; approaches; and trends; as well as emerging
research topics which seek to define the future of IT and
11/9/2005 Assimilating views from international authors; this book gives
the reader an excellent overall understanding of what
comprises supply chain systems; why they should be
integrated and how the resultant global organization will be
11/15/2011 Providing relevant strategy and policy-level theoretical
frameworks and examples; as well as global implementations;
this book examines issues and challenges surrounding the
governance of and with information and communication
11/28/2003 This text describes how more subtle kinds of knowledge can
be managed in a distributed international environment. It also
describes work in the field of knowledge management; with a
specific focus on the management of knowledge .
5/31/2012 Written to bring insights and enlarge researchers' views into
this urgent and important field; this book is devoted to
examining a range of major issues concerning green finance
and sustainability clustered into five sections on emerging
5/21/2013 Presenting an up-to-date collection of research results and
recent discoveries in green technology; this comprehensive
anthology covers a wide range of topics; including climate
change; sustainable development; green diplomacy; and
5/30/2015 Investigating the implementation of best practices and how
ethics can be taught to the next generation of business
experts; this handbook is an essential reference for anyone
interested in the increasingly interdisciplinary field of business
8/20/2009 A useful resource for business leaders; field researchers; and
academicians in management; this reference book aids
managers in the transformation of organizations into world-
class competitors through business process applications.
11/4/2014 Featuring research on diverse topics of consumerism in the
global marketplace; this comprehensive reference focuses on
the ways in which businesses can improve their relationships
with customers as well as analyze and influence purchasing
6/19/2014 Capturing the building blocks of lean transformation on a shop
floor level; this essential resource explores the recent
advancements in the areas of lean production; management;
and the system and layout design for manufacturing
8/3/2011 Bridging the gap between professional and academic
perceptions of advertising in new media environments; this
book addresses practical issues related to consumer power
shifts; economic issues related to media exposure; and
6/22/2015 Discussing principles; practices; methods; and real case
studies; this book describes the importance of aligning
projects with a knowledge-based strategic plan to the benefit
of practitioners; professionals; scholars; and researchers in
4/27/2015 Highlighting the legal aspects of identity protection; trust and
security; and detection techniques; this comprehensive work
is a valuable resource for any business; legal; or technology
professional looking to improve information security within
12/16/2009 By expanding on theoretical conceptualizations of e-HRM; this
book provides practical; situated; and unique knowledge on
innovative e-HRM technologies that add competitive
advantage to organizations.
2/11/2016 Featuring coverage on topics such as the global importance of
SCMs to strategies for producing an effective supply chain;
this comprehensive publication is an essential resource for
academics and business professionals alike interested in
12/1/2009 Delivering a state-of-the-art view on knowledge-intensive
organizations; this comprehensive book offers insight into
organizational realities as varied as universities; consulting
agencies; corporations; and high-tech start-ups.
3/23/2015 Highlighting the changes that the Internet and social media
have brought to consumer behavior; this reference discusses
the importance of understanding and implementing customer
knowledge management and customer relationship
8/16/2010 Featuring more than 25 insightful articles by international
experts on leading edge technologies of marketing
applications; this book provides a compelling collection of
innovative mobile marketing thoughts and practices.
7/14/2015 Creating a common framework for not only identifying but
discussing the key factors in establishing a strong global
market and financial system; this book will be a valuable
reference for those interested in an in-depth understanding of
2/13/2014 For those who want to enhance their understanding of
leveraging diversity in the workforce; this cutting-edge
resource highlights innovative research; theoretical
frameworks; and perspectives that are currently being used to
12/27/2005 Drawing from the emerging knowledge-flow theory to provide
stable principles to build a practice of knowledge
management; this book uses diverse; real-world experience to
provide operational applications of knowledge-flow principles
6/12/2014 Presenting research to empower businesses to derive
intelligence from social media sites; this book explains how
these technological tools have allowed businesses to quantify;
understand; and respond to customers conversations about
6/14/2013 Discussing public and private healthcare organizations by
gathering perspectives on the differences in service;
management; delivery; and efficiency; this book is a vital
collection of research that highlights the impact of citizens and
2/23/2015 Providing insights for those interested in the unique variety of
human ingenuity and innovation around the world; this
broadly-focused book considers the effect of cultural heritage
and destinations of interest on the global economy from the
2/5/2013 Proposing possible theoretical and practical solutions; this
relevant and timely book addresses major problems that
threaten the health of the human race; including the lack of
human resources in healthcare; as well as insufficient
12/5/2011 Demonstrating models and methods that allow progress to be
made on intangibles management; this book highlights the
importance of these resources in business management; the
need for a strategic analysis so they can be identified and
5/28/2015 Presenting a unique approach for future company
enhancement and employee success; this publication is an
essential reference for those interested in the effects of
multicultural representation on both a company and its
11/4/2014 An essential reference source for professionals; researchers;
academics; and students; this book combines relevant
theoretical and practical frameworks with the latest research
and best practices regarding emergent digital technologies.
5/8/2015 Highlighting emergent research and psychological impacts;
this publication is an indispensable reference source for
academics; researchers; and professionals interested in the
application of social media; as well as the positive aspects
9/21/2015 Analyzing the challenges and solutions associated with
integrating new technologies in organizations; this book
includes key topics in cloud computing; project management;
and operational procedure development and implementation.
12/9/2003 Addressing the need for information and communications
technology (ICT) tools for competitive intelligence (CI)
activities; this book covers conceptual issues such as the
relation of strategy formulation; viability; and ICT.
11/20/2008 Following an interdisciplinary approach to emerging markets;
information and communication technologies; this book yields
insight into the relationships between emerging businesses
utilizing cutting-edge technologies and cultural perspectives.
1/26/2005 The goal of this text is to report on the latest issues and
dilemmas regarding information ethics in today’s society with
a focus on intellectual property and privacy issues.
4/23/2004 This book is an overview of current research in theoretical and
practical aspects of security in distributed systems; in
particular in information systems and related security tools.
2/27/2003 Combines theoretical consideration and practical experiences
in implementing new customer service models.
1/25/2010 Providing recent examinations as well as future directions of

development; this book will be useful to academicians and
practitioners keen on streamlining concurrently both
information and materials flows across the supply chains.
2/9/2016 Highlighting the ways that technology can be used to aid
students in the advancement of their studies as well as career
development and preparation; this text covers a range of
topics; from leadership expectations and workforce
11/13/2003 This resourceful text addresses issues of how practices are
adapted and applied in numerous environments; emphasizing
the constraints on the design process that have been imposed
by the timelines; resource distributions; and needs of various
11/22/2004 This text offers a collection of recent essays offering fresh
perspectives on the scope and future of intellectual property
rights and show how it can help us to grapple with the proper
allocation of property rights in cyberspace.
12/5/2003 The purpose of this book is to bring together some high quality
expository discussions from experts in this field to identify;
define; and explore the subject matters closely related to the
intelligent enterprises.
9/7/2005 Through a balanced theoretical and technological discussion;
this book triggers interest in the crucial role of knowledge and
learning management toward the establishment of intelligent
infrastructures in modern organizations.
8/29/2002 Insightful examination of ISS models and executions; as well
as researchers' experiences with deployment.
5/26/2015 Examining the dangers of unethical behavior; this book

presents the necessary methods and resources for managers
and directors to be successful in leading their corporations in
a responsible and morally conscious manner.
11/21/2005 Focusing on delivering value and enabling growth; this book
concentrates on how to create; execute and evolve a
customer-centric strategy of any Internet-based management
strategy to provide valuable customer experiences.
4/25/2006 Containing outstanding contributions from leading intellectuals
on the crossroads of information technology systems and
strategic management; this text assists scholarship and
benefit managers in increasingly turbulent and complex
2/1/2003 Provides a unique and timely compilation of multi-disciplinary
views related to knowledge and business process
management.
1/29/2003 Provides an understanding of how the human resource and
the IT management should complement each other for
improved communication and competitiveness.
11/30/2009 Through coverage of topics such as competitive strategy; HR
management and organizational learning; this indispensable
book provides fresh ideas on how intellectual capital through
emerging technologies can support business performance.
6/10/2014 By combining imitation and innovation theories; this vital
resource examines current research in support of knowledge
management by focusing on how knowledge resources can
be used to create and sustain competitive advantages.
8/20/2012 Knowledge Management is concerned with all aspects of
eliciting; acquiring; modelling; and managing knowledge. This
insightful book outlines areas on Knowledge Management;
Innovation; Information Technologies and Systems; and
4/30/2002 Applying knowledge management theory and practice to e-
teams; e-companies; and e-communities.
1/13/2015 By focusing on concepts such as organizational learning and

intellectual capital; this book is an indispensable reference
source for researchers; practitioners; graduate students; and
business managers interested in understanding what
1/28/2011 Outlining different tools and technologies that can be applied
depending on the type of innovation an organization desires;
this book examines the role of knowledge and different tools
and technologies to support it.
1/26/2011 By examining the social; organizational; and cultural
implementation aspects of knowledge management in the
context of developing economies; this book discusses issues;
challenges; and trends surrounding this implementation.
12/17/2004 Written for practitioners; researchers and academics; this text
presents a collection of global perspectives; practical
experiences; and research about knowledge management in
the construction industry.
2/19/2010 Addressing the relevance of knowledge management
strategies for the advancement of organizations worldwide;
this book supplies comprehensive tools to systematically
guide you through a process that focuses on data gathering;
11/21/2008 By discussing specific technologies and taxonomies of
knowledge management applications; this book provides
practical guidelines for the implementation of knowledge
management strategies.
4/6/2004 This text draws on the experience of people who have worked
with Communities of Practice and allows them to present their
combined wisdom in a form that is accessible to a wide
audience.
3/20/2015 Adopting an interdisciplinary approach focusing on research;
cases; and emerging technologies; this title presents
emerging research-based trends in the area of global quality
lean six sigma networks and analysis.
10/7/2014 Through tools; techniques; and strategic suggestions for
improvement; this practical resource provides relevant
theoretical frameworks and empirical research findings to
enhance knowledge management and learning competencies
11/24/2008 Utilizing the case of the industrial life cycle of the VCR; this
book presents comprehensive; in-depth coverage of the
intimate connection between the industry life cycle and supply
chain management.
6/5/2012 Illustrating the power of management engineering for
quantitative managerial decision-making in healthcare
settings; this book assists in predicting performance and/or
real resource requirements; and allows decision-makers to be
8/21/2013 With particular focus on fieldwork-driven; but reflective;
contributions; this thorough book presents cutting-edge
research on management practices in American; European;
Asian and Middle-Eastern high-tech companies.
7/20/2005 Written to help managers understand how forward-thinking
organizations can best build competitive advantage from new
multi-channel e-business models; this innovative text provides
insights into how best to utilize the Internet as a business
4/16/2013 A vital resource for anyone interested in this constantly
changing field; this practical reference highlights technology’s
involvement with business processes in different sectors and
industries while identifying marketing activities that are
11/15/2011 Addressing supply chain integration and collaboration;
outsourcing and offshoring of production; and recent growth in
supplier networks; this comprehensive book focuses on issues
related to relationships among members of global supply
10/31/2004 This provides the basic vocabulary and managerial framework
for managing strategically the IT workforce at the firm level. It
also informs managers what tools and services are available
to assess the skill levels of their IT workforce and job
4/29/2004 This text arouses awareness in psychological factors that can
contribute to maturity and effectiveness at work and to
catalyze specific; continuing efforts among IT professionals
and MIS academics;leading to a deeper understanding to IT
8/28/2002 An analytical observation of how organizations recognize and
instill a happy medium between Internet advantages and
disadvantages in the workplace.
1/13/2015 Focusing on vital concepts such as data validity; triangulation;
and reliability; this book is a fundamental reference source for
students within the business field who wish to understand how
these methods can be employed to extract data from
5/21/2015 Exploring cutting-edge advancements in marketing strategies
as well as the development and design considerations integral
to the successful analysis of consumer trends; this volume is a
necessary resource for business leaders and marketing
12/14/2005 Written from an international perspective; this book provides a
practical; insightful guide for both brick-and-mortar and
dot.com companies to address challenges of building and
managing productive e-partnerships to capitalize on business
8/4/2006 Focusing on the emerging growth of mobile
telecommunications and commerce around the world; this
innovative text describes approaches from three major regions
and highlights their existing base of mobile telecom users;
4/4/2013 An essential reference source for researchers; practitioners;
and executives; this comprehensive book provides advanced
knowledge of e-entrepreneurship and innovation as well as
emerging theories; applications and challenges.
12/11/2003 An overview of innovative and successful business
applications of neural networks; this book addresses important
modeling issues in using neural networks for forecasting and
methods to improve forecasting performance.
9/26/2005 Designed as a handbook for educators; trainers; support staff;
librarians; HR managers; and anyone interested in online
assessment; this text explores how practitioners of online
learning can modify methodologies in design; development;
7/19/2006 Focusing on the essentials of knowledge management;
business intelligence; and smart business systems; this book
highlights shortcomings of past information systems and what
can be gained from implementation of the newer systems.
6/24/2015 Focusing on performance measurement; change
management; and strategy development; this book discusses
best practices and methods in transformation initiatives that
improve the overall functionality and success of supply chain
2/9/2016 Offering a useful resource for academics; professionals;
managers; administrators; and others interested in
organizational change; this book overs the most important
elements of change management as well as the difficulties
11/19/2003 This text provides an account of data warehousing and data
mining applications for the organization. Provides coverage of
technical and organizational aspects of these techniques;
supplemented by case studies of real commercial
6/4/2015 Highlighting specific case studies of home grown companies
from emerging markets; this book offers lessons on how
traditional multinationals can compete with these new
companies for policymakers; government officers; academics;
11/25/2003 This text offers a variety of chapters on Internet abuse issues;
consequences of behavior; impact of abuse on individuals and
organizations; and the problem of web abuse within other
cultures and countries.
12/8/2009 Offering tools to extract useful and actionable knowledge after
discovering a large number of association rules; this book
provides a collection on post-mining; a summarization and
presentation of association rules; and new forms of
5/22/2012 A must-read for anyone who wishes to conduct research in
privacy; this book not only discusses privacy technologies; but
also heavily emphasizes the applicability to the business
environment.
2/8/2016 Highlighting pertinent theories and techniques for improving
communication and ensuring successful product development;
this book provides the latest scholarly research on the
application of social networking platforms to enhance
12/28/2015 Providing crucial insights to those interested in the constantly
shifting shape of the modern workforce; this cutting-edge book
explores the methods; skills; and techniques that are essential
to lifelong learning and professional advancement.
2/22/2006 Through case studies and practical examples; this relevant
book shows readers how to develop supply chain strategy and
implementation and use it gain an advantage in the 21st
century competitive marketplace.
8/12/2010 Highlighting issues specific to information professionals (IPs)
working in an academic environment; this book offers valuable
insight into the latest trends in recruitment; retention; and
professional development.
9/25/2007 Covering all aspects of reference modeling; this text provides
foundations for model-driven systems development; and helps
to efficiently reuse conceptual models by explaining best
practice models for manufacturing; retail; and e-business.
10/8/2014 Lifelong learning can occur both in and out of the classroom;
but the most valuable instruction takes place on the job. This
authoritative guide investigates methods; techniques; and
systems used in employee training programs.
6/10/2014 An essential reference source of professors; students;
researchers; developers; and other industry experts; this
thorough resource highlights the main concepts of e-business
as well as the advanced methods; technologies; and aspects
7/1/2015 With its focus on both fundamental concepts and advanced
topics; this multi-volume reference work compiles chapters on
key considerations in the management; development; and
distribution of data.
4/6/2004 This text defines the central concepts of information systems
as the business use of information technology and the
underlying concepts of ethics and morality. In doing so; the
book illustrates how information systems can be used and
12/11/2014 Ideal for use by business managers; researchers; academics;
and advanced-level students; this book presents emerging
research surrounding the use and value of RFID technology
for cost reduction; supply chain improvement; inventory
10/21/2014 Designed for use by business managers; executives;
scholars; and upper-level students; this thorough guide
explores the concept of rethinking the leader-subordinate
relationship structure through the dissolution of an
1/16/2004 This book covers all key subject areas of the Information
Society an presents innovative business models; case
studies; normative theories and social explanations.
11/28/2011 Providing relevant theoretical frameworks; the latest empirical
research findings; and practitioners’ best practices; this
multidisciplinary book will improve readers' understanding of
the strategic role of social knowledge in business;
11/19/2003 This text focuses on the human impact of information systems
including ethical challenges; social implications; legal issues;
and unintended costs and consequences.
4/4/2013 Providing an understanding of strategy and use of information
systems in organizations and entities; this book brings
together research from practitioners on the development; use;
and importance of information technology in order to achieve
3/30/2006 Covering topics such as new economy; e-business; project
maturity and knowledge data discovery; this book focuses on
the discussion and solution of strategic decision making
processes and gives insight to readers in this area of business
6/11/2014 An international platform for academics; researchers;
lecturers; decision makers; and policy makers; this thorough
reference aims to enhance understanding and collaboration in
issues of knowledge management and human resource
9/22/2015 Providing a variety of strategies; applications; tools; and
techniques for corporate success in social media; this book
offers professionals the necessary resources to adopt and
implement social Customer Relationship Management (CRM)
6/6/2015 For those looking to build their portfolios and thrive in modern
digital business environments; this cutting-edge reference
advances the body of knowledge on electronic business and
commerce with an in-depth look at the opportunities and
6/8/2015 For academicians; practitioners; professionals; and
researchers; this reference work discusses practical
applications; skills; practices; and strategies involved in
economic and business growth; and overall economic
10/24/2004 This book applies stages of growth models for knowledge
management technology; where firms develop from the
person-to-tools strategy; via the person-to-person strategy
and the person-to-documents strategy; to the person-to-
11/25/2014 A timely and relevant scholarly resource; this publication is of
use to business professionals; academicians; researchers;
and graduate students aiming to stay abreast of the latest
theories; research; and strategic models for business success
10/12/2004 To create value from e-business; companies may have to
develop strategies or unique value propositions to
complement their e-business investments. This book presents
studies that yield significant new insights into the creation of e-
1/20/2011 A significant collection of the latest international findings within
the field; this book presents key research articles focused on
identifying; defining; and measuring accomplishments in
knowledge management.
5/22/2012 Containing case studies; methodologies; frameworks; and
architectures; as well as cutting edge research within the CRM
field; this guide serves as a reference and handbook for
semantics and follow-through for managers and decision-
4/11/2005 From acquiring resources to distribution outlets; this thorough
book touches on all phases of the supply chain; giving readers
the assets they need to obtain that important competitive
advantage.
6/12/2014 Written for professionals; academics; and researchers in the
field; this book provides a comprehensive understanding of
the most important issues; concepts; trends; methodologies;
and good practices in sustainability to project management.
10/2/2012 For educators and practitioners of any subject; at any level
who wish to incorporate a dynamic online element to their
classroom; this one-stop resource discusses practices; as well
as research activities within the domain on Multi-User Virtual
1/31/2006 Aimed at educators who may be considering introducing PBL
and need to know what it involves; this book provides practical
advice grounded in research and experience; to enable tutors
to introduce PBL quickly and effectively.
11/17/2011 Authored for those who want to improve their understanding of
creativity and innovation as well as the role technology plays;
this book provides empirical research findings and best
practices on creativity and innovation in business;
6/7/2005 Communicating the essence of business technology
management in ways seldom discussed in public; this book
looks at how to optimize relationships that have been driven
more by sellers than buyers; and more by hype than
4/23/2004 This guide presents an investigation into the rationale for ERP
by raising key questions that managers should ask
themselves prior to considering ERP; including processes that
should be followed in planning when acquiring ERP.
5/15/2015 Sharing best practices with public and private universities; IS
developers and researchers; education managers; and
business and web professionals; this book takes a historical
look at the policy; implementation; management; and
6/14/2004 This text includes articles addressing the social; cultural;
organizational; and cognitive impacts of e-commerce
technologies and advances on organizations around the
world.
12/30/2015 Bringing together extensive discussions on the role of digital
tools in customer relationship management; social media; and
market performance; this book is an essential reference
source for anyone interested in the use of current technology
12/3/2003 This text introduces new concepts and examines new types of
trust emerging with the development of the network economy.
It also provides an extensive description of trust in relation to
knowledge and information-intensive; knowledge-based
7/16/2003 Unified Modeling Language (UML); Unified Process (UP); and
other information modeling methods are addressed in this
scholarly consideration of the analysis; design; and
development of web-based and enterprise applications.
6/10/2015 Focusing on concepts such as consumer perceptions;
consumption culture; and the influence of information
technology; this book is a pivotal reference source for
business managers; marketing executives; and graduate
4/5/2006 Useful for managers that would like to better understand the
implications of wireless and mobile technologies; this book
provides a source of case studies of the planning;
implementation and use of mobile and wireless data solutions
4/5/2004 This text provides a variety of perspectives on virtual and
collaborative teams; and highlights some of the unique
challenges faced by virtual teams; like lack of social presence;
lack of training; and more.
5/31/2012 Offering a holistic approach to virtual communities; this book
presents the latest empirical research on virtual technology;
infrastructures; content modeling; knowledge modeling;
content management; context awareness; mobility; security
12/6/2003 This text presents research on real work-based virtual teams
and offers in depth discussions on issues critical to virtual
team success including the place of virtual teams in
organizations; leadership; trust and relationship building and
5/3/2011 An excellent resource for any practitioner; researcher; or
academician with an interest in the use of the Web for
providing meaningful learning experiences; this book
examines Web 2.0 and how social informatics are impacting
9/28/2002 From online quizzes to Web-based lectures; this reference
takes a look at the prospective Internet-based education of the
future.
11/12/2014 Research and statistics support the view that current
programs are failing to keep women in the ICT field. This
important reference aims to bring this topic to the forefront of
discussion about what can be done to correct this lopsided
9/28/2005 Based on direct experience in managing and participating in
virtual teams; as well as developing solutions to help them be
more effective; the authors provide unique insight that can be
leveraged to help you get the most of your virtual team.
6/10/2011 Recognized around the world as a key tool for the practice of
business analysis; this guide contains a description of
generally accepted practices in the field of business analysis;
and has become a widely-accepted standard for the
9/13/2013 Aligned with the Business Analysis Body of Knowledge
(BABOK®) and developed in collaboration with the Agile
Alliance; this resource provides business analysts with the
tools and techniques they need to be extremely effective in
6/25/2015 Whether you are considering starting a career in business
analysis; or you are an experienced professional in the field;
this book is your key resource to help you and your
stakeholders discover opportunities for business success;
1/24/2012 Consisting of the views and contributions of a wide variety of
experts in the BA arena; this book blends theory and real-
world experience to explain how to take on the management
of BAs.
3/29/2007 Written to demonstrate how to elevate your organization’s
project management thinking beyond individual projects in a
standalone fashion; this best practices handbook will aid you
in the implementation of a formalized; project-friendly PPM
7/12/2007 Linking the essential principles and techniques of managing
projects to a wisdom approach for working with complex;
people-based activities; this book demonstrates how to
remove the unnecessary stress and complexity from projects.
12/2/2005 Suitable for all managers and professionals in business;
engineering; computing and science who aspire to become
professional problem solvers; this book offers examples of a
range of systems problems; drawn from everyday life.
7/25/2006 Bridging the gap between business management and
scientific management practices so as to foster better
understanding between the two entities; this invaluable book
focuses on commercialization of research outcomes.
8/4/2015 Showing the relationship between the sustainability movement
and supply chains; this book explains how to direct your
purchasing power so that you source products that not only fill
the needs of your organizations; but that also contribute to the
1/30/2007 Addressing the use of probability theory to quantify the
management appraisal process; this book illustrates goal
elements through management action charts; which if properly
managed can improve opportunities and reduce risk to the
1/31/2007 Demystifying the concept of organizational culture and linking
it with the eight elements of change; this unique book
effectively demonstrates how cultural change can help make
significant and lasting improvements in plant performance.
1/9/2015 Providing a quick overview of the key features and potential
applications of each of the most important management
models; this book will help managers understand and secure
the best from their people; and will be useful to individuals for
11/11/2009 An interpretation of The Wealth of Nations for the modern day
world of finance; business and economics; this book aims to
illustrate the timeless nature of Smith's insights by bringing
them to life through 21st century examples.
6/7/2013 Do you consider appraisals a waste of time and energy? Are
they annual events which everyone dreads? Packed with
practical advice and real life examples; this book will help
make appraisals productive and painless.
6/2/2011 Packed with tips and techniques to be inspired by; this book
offers insider secrets and shortcuts to help you unlock your
inner creative streak and reveal your innovative side.
5/12/2014 Packed full of insights into how companies must operate in
order to be successful in a new business environment; this
definitive book is for anyone who is serious about running a
profitable; ethical company with the new participatory
6/21/2010 Do you struggle to remember what you need to buy in the
supermarket? Or have a hard time putting names to faces?
This book provides exercises to help you make and store new
memories effectively and re-arrange your existing memories
8/2/2011 Illustrating the timeless nature of C. Northcote Parkinson's
insights by bringing them to life through modern case studies;
this insightful; clever; and revealing book explores the
absurdity of every day life and examines how people truly
5/13/2011 An entertaining and thought-provoking accompaniment to one
of the most famous strategy books ever written; this
interpretation of the classic text illustrates how Carl von
Clausewitz's insights can be applied away from the battlefield.
5/5/2011 Bringing Charles Mackay's inspirational insights to life through
modern business and political case studies; this entertaining
book chronicles many celebrated financial manias; or
"bubbles."
1/27/2015 Drawing on centuries of classic academic research; this book
establishes beyond all doubt the grounds for predicting the
hidden structure; or order of the future based on the causal
drives of all change.
11/3/2011 By examining what will happen if the world; and particularly
Asia; continues on its current trajectory; this timely book
hopes to make readers understand that without dramatic
changes in our levels of consumption; the challenge of climate
5/2/2013 Filled with tips on how to unearth your unique purpose in life
and enjoy a more sustainable relationship with time; this
thought-provoking book will help you overcome barriers to
change; use your time more intentionally; plan your career
12/21/2009 Revealing how marketers can use Twitter to their best
advantage; this straight-talking; no-waffle; practical guide
explains how to create strategies to build a loyal following
among Twitter members and expand awareness of products
10/31/2011 An entertaining accompaniment to one of the most famous
books on selling ever written; this book illustrates the timeless
nature of Frank Bettger’s insights by bringing them to life
through 52 modern case studies.
7/15/2009 Offering canny and quick fixes that should result in immediate
benefits to your site; this guide will help you get your website
to the top of search results pages so your customers can find
you easily and quickly.
5/31/2012 Presenting canny and quick fixes that should result in
immediate benefits to your site; this guide will help you
optimize your website so that it catapults to the top of users'
search results pages.
1/30/2010 Instead of just throwing a limitless budget at Google and
seeing what happens; this informative book shows you how
you can quite easily grow from obscurity to perceived market
leader in a couple of months.
1/22/2016 Presenting an updated version of ISO 9001; the world's
leading quality management standard; this comprehensive
book will help readers understand the key aspects of the
revised ISO 9001:2015 standard; and appreciate how this
7/16/2009 A collection of the profiles of the top 20 companies from the
most recent assessment; this book highlights why and how
these companies are leaders in their fields; what are the
respective innovation drivers and which organizations are the
6/28/2013 Whether you want to improve your interviewing skills or just
give them a quick pick-me-up; this no-bull guide is packed full
of useful and practical advice for the would-be ace recruiter.
Learn how to choose the best person for the job; ease
5/9/2011 Interpreted for the modern day world of business and
economics; this book illustrates the timeless nature of Marx’s
insights by bringing them to life through 21st century
examples.
3/4/2013 Using case studies of prescient predictions of the social future
from the time of the French Revolution through to the present;
this forward-thinking book presents the argument that the
future; far from being mysterious and unknowable; can be
11/10/2010 Authored by two expert futurologists who reveal seven
megatrends that will be the cornerstones of the new energy
economy; this book explains what real steps we all can take to
prepare ourselves for the very real possibility of living without
4/8/2014 Based upon key foundations detailed in Dr W. Edwards
Deming’s System of Profound Knowledge; this book explains
how long term business success grows from building and
nurturing patterns of interdependent relationships among
7/3/2013 For all new managers who suddenly have the responsibility for
staff management thrust upon them; this book offers no-
nonsense techniques to enable you to make an immediate
positive impact on your staff and to hit the ground running in
5/13/2014 Packed full of useful tips and practical guidance; and written in
an entertaining; easy-to-read style; this book shows you how
to master time and ensure that you get the most out of each
and every hour.
military strategy books ever written; this book interprets the
classic text for the modern day world and offers 52 simple; yet
powerful and proven techniques to help deal with conflict.
9/8/2011 Full of compelling stories that will make you laugh out loud;
this book shares down-to-earth hints; tips and anecdotes to
show readers the drive and determination required to build a
successful business while overcoming insurmountable
6/15/2009 Using up-to-date examples to reveal the key messages of
Hill's advice; this book gets straight to the essence of the
original; brilliant; tried-and-tested theories in an accessible
and modern style.
books ever written; this interpretation of the Machiavelli classic
illustrates the timeless nature of The Prince's insights by
bringing them to life
10/1/2012 Do you ignore the financial aspects of your job; hoping they’ll
go away? Is lack of financial confidence holding you back?
This guide will help you quickly learn how to read company
accounts as well as pick up sound financial management
5/13/2013 Packed with useful tips and practical guidance; this
entertaining; easy-to-read book will teach you; in just 60
minutes; how to present to audiences of all sizes so that they
remember both you and your message.
12/21/2009 Using hilarious illustrations of innovation and innovative
cultures from Fawlty Towers and Monty Python's "Flying
Circus"; this practical book is a blueprint for creating a culture
of high-octane creativity and innovation.
1/26/2012 Including simple and relevant tips that you can glance through
in seconds; or go back and ponder on in depth; this concise
book will show you how to become a successful leader.
1/20/2010 Using numerous examples; this guide is an extremely
practical book for all who are interested in cross-cultural
management and servant leadership.
11/9/2009 Combining some of the greatest political and military stategic
concepts from interpretations of the two classics - The Prince
and The Art of War; this book applies the key ideas in these
classics for the modern world of business and life.
6/17/2009 Helping to transform the undeniable wisdom contained in the
original book; this interpretation illustrates the timeless nature
of Sun Tzu’s extraordinary insights by bringing them to life
through modern business case-studies.
5/7/2013 Has your career suffered because you can’t seem to
communicate properly? This book shows how the skills of
neuro-linguistic programming (NLP) can be used to help you
communicate effectively; manage relationships; influence
8/27/2013 Packed with quick tips and hints to help you on your way to
career wellness; this accessible; engaging; and practical
resource shows you how to be happier and better prepared for
every day at work - and have enough energy at the end of
8/8/2013 Revealing just how far different world views can inhibit
performance; this quick reference guide aims to help
managers bridge the cultural gaps in their organizations that
hinder complete success.
5/9/2014 Featuring quizzes; helpful question and answer sections; and
tips from creative geniuses such as Steve Jobs; Anita Roddick
and Vivienne Westwood; this book will show you how to make
the most of your mental powers.
2/5/2013 Based on a workshop the author has been delivering for
several years; this book will enable you and your team to
undertake your own Project from Hell workshop where you
analyze the problems and prepare an improvement plan that
5/12/2011 By revealing how adopting a more focused approach to life;
projects and work can make you twice as productive; this
insightful; informative book illustrates how anyone can apply
the simple techniques of lazy project management in their own
10/14/2011 Building on the concept of "productive laziness;" this book
encourages people to apply more thought before leaping into
action and throwing effort at a problem or task.
6/17/2009 Showing how individuals can discover and develop new
attitudes to motivation; communication and leadership; this
book reveals that the mark of outstanding leadership is not
just about how good a leader you are; but about how many
5/5/2011 A fascinating and heart-warming tale of a loved and respected
businesswoman; this book shares the inspiring success story
of Dorothy Purdew; the entrepreneurial force behind
Champneys; an empire employing 2000 people and one of the
11/10/2010 Visionary; lively; powerful and full of insights; this book offers
ideas and inspiration for individuals; businesses and other
organisations for ways in which they need to adapt their lives;
their mindsets and business opportunities for the coming
5/19/2003 High quality research that has a measurable practical impact
for IT professionals and e-business educators.
1/31/2004 High quality research that has a measurable practical impact

for IT professionals and e-business educators.
6/28/2005 The next generation IT help desk is not a cost center — it is
an enabler of business opportunity. Use this guide to
understand how strategic adjustments in process; practice;
and technology can revolutionize provision of help desk
7/19/2006 IT service management is a key weapon in the war to make IT
more responsive to the business users it serves. Use this
guide to gain insight and provide you and your team with the
research and analysis needed to succeed with daily IT tasks
8/4/2015 Written for anyone considering doing research in the area; this
insightful book consists of contributions from national and
international scholars spanning the fields of leadership;
organizational behavior; and research methodology.
8/3/2011 Based on models; guidelines and tools that have been proven
in practice; this book offers a new way to define; formulate
and implement a sustainable; powerful; authentic; consistent;
and memorable personal brand identity.
8/1/2011 Providing easy-to-master stages and step-by-step guidelines;
this book will help you create a fair; non-threatening work
enviornment that will get results while maintaining the self-
esteem of your individual team members and enhancing the
8/2/2011 Examining trust in organizations and the role it plays in
building successful relationships; this book will help readers
develop a clearer understanding of their relationships with
others and see how their interactions can impact their overall
2/1/2006 With a focus on how knowledge processes can be facilitated;
leveraged and utilized in organizational value creation; this
definitive book illustrates how managers and consultants put
knowledge processes into action.
1/23/2006 Although management consulting is still often criticized for its
mystery and ambiguity; this book provides perspectives on the
various ways in which consultants and their firms are
attempting to position—and reposition—themselves as
11/8/2004 In this text; targeted articles focus on interdisciplinary and
international perspectives of the consulting industry itself;
professional services firms; intervention techniques and
strategies; and much more.
10/26/2004 This text examines the application of Leader-Member
Exchange (LMX) theory to allow the transformation of well
intentioned affirmative action programs from their reliance on
surface-level diversity to a new reliance on deep-level
10/27/2004 This collection of papers provides ample insight into and
differing perspectives on the complex issues involved in
developing knowledge and value in management consulting.
2/3/2006 Examining some best practices for educating managers
through real world projects; this book describes the
pedagogical practices that require the learner to engage in
project-based activities that primarily occur outside the
3/1/2006 Designed to provide superior tools for management education
and management learning in the 21st Century; this innovative
book demonstrates how technology is impacting management
education and management learning in a variety of
2/16/2005 This book focuses on electronic learning communities created
through the development and use of the Internet for instruction
and training. Chapters deal with philosophies; reviews; tools;
development and research for implementers.
8/4/2011 Drawing on the interplay between practice and scholarship;
this volume provides an understanding of management
consulting theory in practice and in context on a quest for
actionable knowledge about consultants; consultancies and
1/25/2006 Focusing on the myriad dynamics associated with
interorganizational ventures; this volume covers the main
types of interorganizational strategy and their concomitant
challenges.
11/7/2014 Taking a focused look at the science of ethics training and
best practices; this insightful book looks at specific trends and
useful techniques that can inform; guide; and improve efforts
to build ethical awareness and effective ethical decision-
12/2/2008 Drawing on the wisdom and experiences of twenty-nine
different contributors from both industry and the academy; this
book provides a variety of readings focused on the
contemporary ethical dilemmas and challenges faced by
11/5/2014 Describing theories; constructs; models; insights; and
practices based on multifaceted perspectives and holistic
management; this book demonstrates how strategic leaders;
senior managers; business professionals; aspiring young
1/25/2006 Global organizations succeed or fail based largely on their
internal leadership. This up-to-date text addresses how
leaders prepare their teams for required loosely directed;
highly coordinated; and above all; flexible operations.
11/29/2004 This text features essays from researchers worldwide about
salient issues in leadership and its research; dispersed
leadership strategies; using qualitative and quantitative
analysis in differentiating between leadership and
7/24/2015 Offering a concise and useful resource for both practitioners
and academics; this book will provide readers with a
comprehensive description of the most popular management
improvement programs and their primary applications to their
12/4/2008 Presenting an axiomatic practical approach of social design;
this book enables all stakeholders of this approach to
construct visual patterns of problems and solutions
systemically; collaboratively; and collectively.
12/3/2004 Written for HR administrators; this book provides leads as to
where future research is needed in nontraditional and
traditional areas of HR management; as well as guidelines for
effective HR management practice in virtual organizations.
12/2/2008 Identifying and clearly discussing contemporary and critical
issues; challenges and opportunities in HRM; this book
attempts to achieve the delicate balance between basic HRM
functions; and the new world of HRM.
9/20/2006 Featuring a wide range of scholars and perspectives; as well
as practical implications throughout; this book is devoted to
new developments in theory and research on leadership
within the context of continuing and emerging organizational
7/7/2015 Concise and straightforward; this book is designed to move us
towards a complete understanding of what a great place to
work is; how to develop such an organization; and how to
measure whether your organization is a great place to work.
11/30/2004 This thought-provoking collection highlights creative; new
looks at leadership; as well as analyses of leadership theories
that have already made major contributions to the field of
leadership.
7/16/2015 Instead of addressing legal issues in HRM from a narrower
focus or specific issues; this book provides a comprehensive
and in-depth look at legal issues; regulations and laws which
govern all aspects of human resource management -
12/8/2008 Written to bring together a summary of the current knowledge
on merit pay and to further advance understanding of this type
of incentive pay plan; this book discusses the "merit" in
appropriately conceived and implemented merit pay plans.
7/27/2015 Examining recent trends in careers of "growing-tip" companies
like Apple; Boeing; Microsoft and US and international design
schools; this book explores what the careers of the "under
30s" corporation will become. Get out there and create the
12/3/2004 This text provides a collection of chapters that are a mix of
review; new theory; and empirical investigation in HR
management; and covers topics such as customer feedback;
accountability; political perceptions; and more.
9/25/2006 Aiming to stimulate the scholarly activity; this book hopes to
make progress toward understanding how the powerful tools
of relational leadership can be used to create flexible
organizational structures.
6/29/2011 Discussing what works and what doesn't in talent initiatives;
this book presents a call to action to transform how you think
about talent; how you develop and retain talent and how you
measure the impact of talent initiatives on the bottom line
6/29/2011 In a time of great change and greater potential; this handbook
provides research-based; practical processes and methods
while sharing compelling cases of how the compassion and
care associated with healthcare is wound tightly with the OD
6/24/2011 Examining organizations such as GM; Ford; Chrysler; Home
Depot; Sears; Kmart; Airbus; Citigroup; Gateway; and Dell;
this book examines how one organization can thrive while
another struggles for survival in the same industry.
10/31/2008 With an aim to spark future research that will further enhance
the field; this volume highlights new theoretical and empirical
perspectives that advance the frontiers of knowledge about
power and influence in organizations.
6/15/2011 When the tried and true formula for an organization’s game
plan begins to fail; it must change its game or become
obsolete. This book describes game-changing designs using
the latest research-based strategies for inside organizational
9/20/2006 Presented in a readable and understandable form; this book is
a collection of approximately 175 descriptions of scientific
management studies in the management of supply chains.
10/30/2008 Dealing with a wealth of issues related to the self; this volume
allows us to consider the whole person-picture as a rich;
integrated; and dynamic tapestry; as well as examine the roles
they play in the integrated self.
11/3/2014 Offering an alternative perspective on leadership; this book
tells the tales of how multiple trail blazing organizations used
shared leadership to build high performance; and provides
new insights and information about how to push the
10/27/2014 Focusing on providing a robust and comprehensive forum for
new scholarship in the field of strategic alliances; this book
includes empirical as well as conceptual treatments of the
selected topics; and collectively presents a wide-ranging
2/2/2005 Based on empirical research; this text focuses on the fit of
strategic reward management with the business environment;
business strategy; and compensation strategy.
7/24/2015 With special emphasis on the analytic dimensions of problem
solving; this book attempts to make some sense of the world
by looking at how people can and do approach various
problems and opportunities; especially those from the field of
10/29/2008 Focusing on school; individual; and group lives and dynamics;
this study looks at four rural secondary schools of the
Republic of Kyrgyzstan and how they are attempting to
survive the proclaimed transition to democracy and market
9/20/2006 Providing a number of innovative strategies for teaching
leadership to include the creative use of film; classics; and
fiction; this practical book takes the reader step by step
through the process with each of these approaches.
6/27/2011 Discussing a range of topics including abusive supervision
attributions; dysfunctional mentors and destructive executives;
among others; this volume examines the "dark side" of key
behaviors in organizations so that such behaviors will be
11/22/2004 Based on interviews with executive leaders working in the
information technology; finance; life sciences; and
manufacturing fields; this book presents a model of strategy-
focused leadership and identifies four core processes.
6/22/2011 Including numerous exercises in reflection; dialogue; and
discernment to enable readers to find common moral ground
with people from divergent wisdom traditions; this unique book
presents a model of morality as a guide to values-based
11/29/2004 The objective of this book is to enhance our knowledge of
what it means to mentor and be mentored and foster a deeper
understanding of how to make such experiences more
meaningful and worthwhile.
8/5/2015 For strategic leaders; professionals; and practitioners; this
book provides insights; guidance; and methods for developing
and implementing sustainable solutions and holistic
management systems without prescribing a generalized
10/28/2014 Encompassing broad roles and responsibilities of leaders that
cut across the whole organization and the entire extended
enterprise from horizon to horizon; this book discusses the
ongoing learning and development of business leaders and
6/13/2011 Identifying the actions and tactics used to establish a holistic
learning approach to leading; this book helps leaders focus
on; and achieve; their main purpose - the development and
maintenance of a high performing organization.
12/10/2008 Examining the changing workplace from the 1960s through to
the present; this book identifies the enabling factors and helps
readers understand what they can do to best prepare for the
future.
11/4/2008 Addressing the primary concerns of manufacturing and
service in a more sustainable and humanized way; this book
will help you achieve a motivated workforce; performance
improvement and quality enhancement for the organization.
7/13/2011 Providing a wide variety of perspectives on a rapidly growing
phenomenon; this timely; significant book aims to encourage
more practitioners and their clients and more organizations to
experiment with using electronic media to enrich coaching and
2/15/2006 Based on decades of research and practice; this book shows
that justice in organizations is a crucial social issue that plays
a pivotal role in management and organizations.
6/16/2011 Outlining the antecedents and consequences of bad
leadership; this book brings together contributions by scholars
from several different countries; addressing topics such as
narcissistic and destructive leadership; ethical leadership and
8/7/2015 Providing conceptualizations and theory related to women as
global leaders; this book looks at recent empirical
investigations of the phenomenon; analysis of effective global
leadership development programs; and portraits of women
10/10/2003 The activities in this resource cover a broad spectrum for the
varied needs of trainers and teachers: those who like hands-
on; practical; low-risk activities; those who prefer experiential
activities; and those who learn best if they can reflect on
1/18/2011 Encouraging travelers to pursue a meaningful cross-cultural
experience; this inspirational; practical book offers an
accessible introduction to intercultural communication without
buzz words; theory or abstraction.
10/8/2003 Beginning with a discussion of the issues relative to contact
between people of different cultures; the authors examine that
nature of cultural assumptions and values as a framework for
cross-cultural analysis.
4/12/2011 Whether you're a foreign student visiting the U.S. for a
semester; or a business person visiting for a week; this book
covers all your basic needs from the trends and customs of
day-to-day activities to the more esoteric customs regarding
9/9/2004 Whether you work with Americans face-to-face; communicate
with them via telephone or e-mail; or interact together in a
virtual team; this book reveals the subtle and not-so-subtle
aspects of American culture in the workplace.
3/25/2003 Provides context and perspective on what happens when
Americans and the French come together at work; at home;
and in social settings.
11/8/2013 Providing a comprehensive overview of the field from a
constructivist perspective; this book attempts to reconcile the
basic principles of intercultural communication with the rapidly
evolving conditions in multicultural societies.
10/11/2005 Use this unique guide to leverage staff diversity in the modern
workplace. World-class intercultural trainers share strategies;
techniques and tools for teaching how communication styles
affect group success.
6/21/2007 Using stories from a variety of cultures to illustrate techniques
for resolving or at least reducing culture-inspired conflicts; this
book demystifies the intricate and important relationships
between conflict and culture.
10/25/2003 This book presents a collection of brief conversations between
an American and someone from another country and culture;
with the purpose of increasing your cultural awareness so as
not to strain or endanger personal and professional relations.
4/29/2004 This book is is the perfect antidote for overcoming cross-
cultural differences; improving workplace communication;
building solid business relationships and contributing
positively to your organization’s bottom line.
6/10/2011 Providing a comprehensive cross-cultural guide to Chinese
culture; this straightforward; practical; and sensitive book
offers insights on how best to communicate and interact with
Chinese people in both business and social contexts.
11/23/2003 The emphasis of this book is on the development of
intercultural awareness and cross-cultural sensitivity; helping
learners understand some of the principal dimensions of
intercultural communication; cross-cultural human relations;
10/28/2003 This unique; thought-provoking book approaches training
through the three-part process of building awareness;
knowledge; and skills. It leads the reader through the first two
components with more than 75 activities; dialogues; stories;
11/19/2003 This self-instructional; cross-cultural training manual is
designed for anyone who wants to learn more about those
from other cultures and intercultural communication.
4/6/2005 Written by a communications trainer based in Finland for 50
years; this thorough text traces how the Finnish people
transformed their war-torn country with a struggling economy
in 1945; into a leader in technology and major diplomatic
10/31/2006 Illustrating how cultural characteristics structure German
communication patterns; this book will be valuable for those
living in Germany; as well as those wishing to understand the
dynamics of cross-cultural interaction between Germans and
4/17/2007 Presenting the key variables that are relevant in eight
important markets; this book offers a six-step plan for
developing an effective diversity strategy that leverages the
true variety that exists within each country.
4/18/2008 Written for health professionals; social workers; teachers;
administrators and other care providers; this succinct
handbook will help them understand a variety of cultural
backgrounds in order to deliver culturally competent care.
5/23/2005 For both short-term visitors and those relocating to the U.S.;
this concise book is a comprehensive guide to attitudes;
customs; manners and daily life in the United States. Find
advice on doing business; health care; understanding
3/25/2003 In this revised edition; the author confronts the problems that
arise out of the cultural differences between U.S. and Mexican
managers.
7/20/2006 Steeped in the richness of Mexican culture and history; this
insightful guide helps us understand the most critical elements
that determine what works and what doesn't when Mexicans
and Americans come together in business.
3/26/2003 The authors provide insights and strategies for successful
interactions with Swedes; whether business or social.
5/22/2008 From the secrets of a successful conference call; to the

changing status of women in the Indian workplace; to the do's
and don'ts of daily interaction; this guide helps us realize the
ambitious dreams of working together...once we understand
3/28/2003 Provides straightforward information on the challenges of
moving to a new country: culture shock; stereotyping;
misperceptions; misunderstandings and the tools needed to
overcome obstacles and prepare for a rewarding and
3/27/2003 Whether you are a recent returnee or are just now thinking of
moving abroad; this book integrates the process of returning
home into the overseas experience.
3/26/2003 The tools you need to bridge cultures and countries.
5/19/2006 With over 15 years of international experience training

intercultural groups; the author of this powerful guide provides
a visual and practical method for understanding oneself and
others.
4/30/2004 The author of this text explains how cultural traits are so
deeply embedded as to resist the homogenization predicted
by so many others.
3/29/2003 This guidebook will prepare the reader for not only the move
abroad but for the challenge of thriving in a new country and
culture.
8/25/2005 Be safe; secure and successful in your next overseas
assignment. Full of checklists and practical advice; this guide
is ideal for those looking to turn an overseas assignment into
not only a career builder but also a personally fulfilling
5/30/2006 By explaining behavioral characteristics of Arabs in terms of
cultural background and serving as a guide to cross-cultural
interaction with Arabs; this informative book will help
Westerners in America and Europe to understand modern-day
4/29/2004 This cross-cultural handbook provides an objective
examination of Arab values; beliefs; and perceptions and
compares and contrasts them with those of Westerners.
4/19/2005 This timely text offers a look at Vietnam in the 21st century to
depict a nation undergoing rapid change and opening up to
the world; as well as reveals the prominent characteristics of
the Vietnamese.
4/11/2011 Discussing the salient features of Japanese values and
behaviors; and contrasting them with that of Americans; this
book offers concrete guidelines for establishing effective
relationships.
5/18/2007 Exploring the role of globalization in the evolving world of the
new technology sector; this book provides an overview of the
development of international consumer behavior from
historical; geographical and social perspectives.
7/31/2006 Bringing together contributions from leading figures in the
field; this practical book describes the strategic aspects of KM
and defines the underlying principles in terms of management;
life cycle; process; methods and tools involved in this
7/15/2003 Based heavily on the most recent research; this second
edition provides the trainer; training designer; and training
manager with guidelines and examples to help them
accelerate expertise in their organizations.
8/15/2002 An all-inclusive reference to the concepts and procedures of
organizational tests.
8/16/2002 Presents a detailed examination of instructional design

features; and offers tips to make them work for your
organization.
8/20/2004 This text promises to be the seminal work on ensuring
business and organizational performance through human
performance in our ever-growing world of computer-mediated
knowledge work.
11/9/2001 An introduction to the management practice called Human
Performance Technology; geared to helping you get the most
from your employees.
8/25/2004 This comprehensive; easy-to-read guide overviews each part
of the performance technology process; and provides case
studies and job aids to help people perform each part of the
performance technology process competently.
8/16/2002 A comprehensive reference detailing performance
improvement and human resources development.
8/21/2004 This collection brings together some of the greatest minds in

the performance improvement field and discusses what
Human Performance Technology is; as well as focuses on the
current views of HPT.
8/19/2004 This report was prepared with the goal of creating clear;
comprehensive; and accurate conclusions about incentive
systems that are supported by research and practice.
9/30/2003 This is a select collection of articles from the journal
Performance Improvement focused on instructional systems
design (ISD) as practiced in the 21st Century.
The 56 articles provide a fresh perspective on ISD.
11/28/2001 A solid overview of Human Performance Technology’s
theories about learning and training; helping HR professionals
craft effective educational programs.
12/24/2001 A hands-on workbook which puts the theory behind Human
Peformance Technology into practice; helping you improve
your employees’ job efficiency.
8/15/2002 This book unpacks the performance improvement models that
can be best used to aid organizations in going beyond training
and achieving the needed performance results.
7/26/2004 Geary Rummler illustrates "Serious Performance Consulting"
(SPC) through his last 35 years of experience in this insightful
guide. It demonstrates how an efficient performance leader
deals with organizational performance problems.
9/6/2012 Providing tools to assess your organizational culture; structure
and dynamic in order to determine if Agile methodologies are
suitable to your specific needs; this guide presents practical;
proven ways to introduce; incorporate and leverage Agile
8/19/2013 Presenting common vocabulary for business continuity that is
fully aligned with BS25999; this concise guide will enable
business continuity to be discussed clearly and consistently
throughout the English-speaking world.
8/15/2013 Based on best practice guidelines; this practical guide looks at
what you can do to ensure your employees fulfill their
obligations and turn up as required and offers advice that will
help you to keep the extra costs and disruption associated
1/7/2012 With the help of clear diagrams; checklists and models; this
concise; practical guide offers tried and tested techniques for
organising your time and achieving your goals; and will help
you transform the way you work and regain control of your
12/6/2011 Exploring the role of IT in managing change; and the way in
which it can be both an enabler and an inhibitor of change;
this book will show you how to use IT to maximum effect;
smoothing your path to change and minimising potential
1/25/2012 Authored by an experienced practitioner and trainer; this step-
by-step guide breaks down the PRINCE2 methodology into
bite-size chunks so you will be able to obtain the best possible
results from all your projects.
8/9/2013 Through an engaging narrative story; this book examines the
implementation of a Key Performance Indicators (KPI)
management system; and explains how to facilitate the
necessary changes to people's behaviour in order to make
10/11/2013 Providing IT managers with practical advice and tips on how
to become an effective leader; this concise book will help you
develop effective communication skills to inspire and enthuse
your team.
12/7/2011 Using real-life examples; up-to-date information and clear
diagrams; this practical handbook will guide you through all
the stages of change management and equip you to be an
agent of change; whatever your role.
3/2/2015 Adapting tried and trusted principles of IT service
management (ITSM) into a framework for personal and
professional development; this book lets you quickly
appreciate and apply the ideas in a way that engages staff at
6/27/2012 By taking the complex; often impenetrable concepts
surrounding health and safety and presenting them with
precision and clarity; this book examines the practical and
managerial issues an organization faces as it gears up to
7/11/2012 Laid out in a clear and comprehensible format with helpful
diagrams and tables; this handy guide contains all you need to
prompt your memory at the crucial time.
9/11/2013 Authored by a former Chief Examiner for PRINCE2; this
handy guide contains all you need to prompt your memory at
the crucial time; and is laid out in a clear and comprehensible
format with helpful diagrams and tables to help you focus on
8/13/2013 Designed to assist you in understanding the characteristics of
a high-performance manager; this book will help you assess
where your strengths and development areas lie as a
manager and to create a plan of action for realizing your
3/13/2014 Detailing achievable ways in which Agile business analysts
can increase the relevance; quality; and overall business
value of your Agile projects; this book explains how Agile
business analysts empower development teams to deliver the
2/12/2016 Instead of the traditional Agile and DevOps approaches that
focus on improving the effectiveness of teams; this thorough
book targets the coordination of work across teams in large
organizations—an improvement that executives are uniquely
2/12/2016 In a fast-paced and entertaining style; three luminaries of the
DevOps movement deliver a story that anyone who works in
IT will recognize. Readers will not only learn how to improve
their own IT organizations; they’ll never view IT the same way
1/17/2012 Containing case studies based on several Lean Six Sigma
benchmark deployments; this book explains how to develop
the core competency of Improvement Excellence and an
enduring infrastructure of success.
6/21/2010 Offering a brief; yet proven self-study program for successfully
passing the CAPM Exam; this guide presents the fundamental
knowledge; concepts; exercises and practice exam questions
needed to prepare for and successfully pass the exam.
2/24/2014 Using a sample project case study throughout; this concise
study guide presents all the fundamental knowledge;
concepts; exercises; practice questions; and simulated exams
needed to prepare for and successfully pass the CAPM exam
1/25/2006 Used with PMI’s Project Management Body of Knowledge
(PMBOK®) Guide; this easy-to-follow study guide provides the
busy project manager or student with a brief; yet
comprehensive program for successfully passing the PMP or
11/14/2013 Used in conjunction with the PMI PMBOK® Guide; Fifth
Edition; this guide presents all the fundamental knowledge;
concepts; exercises; and practice exam questions a project
manager needs to prepare for and successfully pass the PMP
11/13/2009 Presenting fundamental knowledge; concepts; exercises and
practice exam questions; this study guide provides busy
project managers with a brief; yet proven comprehensive
program for successfully passing the PMP certification.
2/8/2016 Featuring a case study that runs throughout with exercises
and suggested solutions; this completely updated study guide
presents all the fundamental knowledge; concepts; and
practice exam questions a project manager needs to prepare
6/14/2004 This in-depth guide describes how to build high-performance
virtual project teams; shows how to reduce the cost of virtual
teams and includes tools and techniques for assessing the
maturity of project teams.
12/6/2013 Detailing six gears that must work in unison to drive speed
and predictability within an organization; this book presents a
proven approach that has enabled large; medium; and even
small organizations to consistently complete projects faster;
6/14/2004 This comprehensive book covers the strategy; tactics; and
processes needed for successful project portfolio
management. The author delineates four processes that get a
PMO off the ground much faster; driving bottom-line value
11/22/2013 Containing all the terms and concepts needed for those
planning to take the PMI Agile Certified Practitioner (PMI-
ACP) exam; this guide will also help new and experienced
project managers; stakeholders; and students of the discipline
1/16/2012 Presenting a set of business tools to determine whether a
transformation to a Lean operating system would be
financially beneficial for your organization; this guide
includes the means for estimating realistic operational
12/1/2009 Clearly
benefits;illustrating
ROI; and why greatincreased
potential organizations slip or
product from leader to
service
follower to
market share.road-kill; this book presents a comprehensive
framework for understanding; building and ensuring long-term
organizational success through the ups and downs of
3/27/2015 Using a simple step-by-step; six-phase approach; this
comprehensive guide focuses on the necessary leadership
skills required to be successful in driving change by improving
processes within an organization to improve business results.
1/28/2015 Explaining the roles and thought process of all parties
involved in a potential deal; this book outlines the many
different scenarios that could surface in a Branded
Entertainment (BE) arrangement depending on who leads a
3/30/2010 Delivering key tips; tools and techniques this unique reference
challenges various traditional approaches and strategies for
the PMO and shows how to implement a PMO using an
extensively proven roadmap adaptable to any type or size
10/23/2013 By showcasing diverse project management office (PMO)
manager success stories; this guide offers executives;
managers; and all those involved in the projects of
organizations; an understanding of the value a PMO can
1/24/2012 Written from a business perspective; this book contains the
executive insights; management strategy; tactics; processes
and architecture needed for the successful implementation;
ongoing management; and continual improvement of PPM in
3/31/2007 Featuring a guiding framework and a presentation of the
underlying architecture; this straightforward book provides the
roadmap for achieving success that relates specific process
improvements to bottom-line profit growth.
3/29/2007 Offering specifics for achieving Class A performance in a
reasonable timeframe; this book will help organizations set the
stage for maximum effectiveness of both Lean strategies and
Six Sigma and establish ERP disciplines as the prerequisite to
12/13/2013 Providing ideas; concepts; tools; and techniques; this practical
book takes the reader through the entire process of
opportunity identification; due diligence; writing the business
plan; managing risks; integrating the entrepreneurial supply
1/12/2012 Designed to help organizations deliver exceptional project
results on a consistent basis; this unique; how-to
implementation guide unifies project management; portfolio
management; and requirements engineering into one proven;
6/30/2004 Give your organization a competitive edge by utilizing the
effective demand management model process tied to an
integrated business process outlined in this informative text.
2/10/2011 Using many case examples and actual action stories; this
book presents a clear and impressive substantiation of what
industry leading firms are accomplishing through supply chain
efforts.
2/8/2005 For those needing insight into how to improve operations
through better planning; this text offers the state-of-the-art in
production and distribution planning; and presents principles
and methods through which enterprises can design the best
3/18/2010 Through the use of helpful screen shots; hands-on exercises;
illustrations; and review questions; this guide will help you get
up to speed quickly with Project 2007 and enable you to
create effective schedules more efficiently.
12/29/2009 Supported with practical examples; this step-by-step guide
demonstrates how EVM can be effectively applied to any size
project or program with the same rigor as that of a large or
critical project or program.
11/17/2014 In the form of an adaptive complex project framework; this
detailed book offers a proven solution to managing any project
that must succeed in the face of organizational complexity and
market uncertainty.
12/30/2009 Featuring an expansive set of tools; techniques; and
performance measures; this unique book shows how to apply
the lean philosophy across the entire supply chain; from
suppliers; to transportation and operations; through
1/11/2010 Covering the key functions and capabilities of ECM solutions;
this concise text will help your organization manage the
challenges of the contract life cycle and the key success
factors and pitfalls in a typical ECM solution.
1/30/2010 Including numerous examples and step-by-step instructions;
this concise guide provides all the principles; processes; best
practices; and detailed instruction needed to define;
implement; and deploy an EPM solution successfully in your
6/30/2004 This definitive text illustrates effective real world
implementation of the S&OP process and demonstrates how
to improve operational performance; including on-time
customer deliveries; inventory control; quality; top-line
9/3/2008 Including thought provoking questions to enhance logic
thinking and intuitive role-playing; this book covers all the
original concepts of the FAST method in step-by-step detail
with examples from diverse disciplines and industries.
6/22/2004 This comprehensive text supplies a wide range of strategies
and methods to help you successfully meet the challenges of
changing economic conditions; technology; resources;
requirements; schedules; and budgets.
12/30/2009 Including discussion exercises; tools and techniques; as well
as notes and tips; this unique guide presents cohesive;
concise; yet comprehensive coverage of the fundamentals of
program management.
3/31/2007 This comprehensive reference provides sound and innovative
purchasing; logistics and supply chain management
techniques for acquiring customers; increasing competitive
advantage; reducing costs and improving end-to end supply
1/19/2012 Providing best practices; processes; tools and techniques;
cases and illustrative examples; this book shows how they
can be adopted to proactively evaluate; manage; or mitigate
risk in their supply chains and improve overall business
4/11/2006 With contributions from leading academic and business
organizations; this ground-breaking book provides a roadmap
for identifying and mitigating the primary risks associated with
each outlined critical e-business process.
4/16/2015 Revealing a number of practical methods; models; and tools
to manage knowledge work; this book discusses what needs
to be considered from a managerial and organizational
perspective to develop a hyper-productive firm capable of
12/1/2015 Providing the framework and tools needed to deliver
innovative; creative content successfully and consistently in
today's multi-platform television landscape; this book offers a
fresh approach to the strategic; logistic; creative; and
12/30/2009 Presenting analytical tools to support insightful and intuitive
explanations; this comprehensive reference provides a unique
holistic approach to innovation; product development and
commercialization.
4/7/2008 Explaining the importance and application of innovation
throughout the lifecycle of any product or service; this book
uses a practical four-step process; and includes the tools and
methods to achieve increased performance within the entire
6/24/2004 This book explains how project managers can adopt the most
appropriate leadership styles; encourage greater teaming;
become more effective decision-makers; reduce incidences of
negative conflict; and eliminate "negative energy."
2/8/2011 Bringing together the field’s latest advances and offering
practical; proven tactics and detailed guidance; this book
provides a breakthrough start-to-finish roadmap for
organizations to implement a lean and agile value chain
1/28/2010 Including a working model of a production factors spreadsheet
for tracking value stream costs; this book offers a combination
of principles; philosophies; and technical attributes for a
transition to a Lean enterprise and the role of cost
6/16/2004 This manual illustrates the methodologies that will help you
produce higher quality products at a lower cost with faster
response times to result in improved profit margins and
increased market share.
3/10/2009 Written in a practical; easy-to-understand format; this must-
read book describes supply chain management best practices
and delineates a variety of important Lean and Class A
metrics as tools for achieving maximum effectiveness.
4/4/2007 Covering the technical issues as well as the leadership
aspects of Lean Six Sigma Logistics; this book provides the
vehicle to solidify strategic position; win over customers; and
achieve increased profit margins.
1/27/2010 Including real-world examples and skill-building exercises; this
user-friendly guide provides an overview of Lean Six Sigma
concepts; principles and tools; and step-by-step guidance on
how to apply each of the relevant tools to practical situations.
3/30/2007 Featuring several case study examples that you can use to
relate to your company; this book shows that for unbeatable
sustained improvement; Six Sigma; Lean and TOC need to be
intertwined with the Look Forward methodology.
12/16/2013 Presenting a pragmatic view of a robust business analysis as
a service model; this unique reference illustrates opportunities
for the business to maximize technology spending through the
utilization of managed business analysis services.
3/13/2014 Presenting examples of corporations who failed to
communicate in a crisis; litigation; or restructuring in this era of
financial meltdowns; this book offers innovative solutions and
communications strategies for decision makers to help avoid
3/26/2014 Featuring new methods for successful project management;
this unique guide focuses on understanding and managing
stakeholders’ needs and expectations so that scope;
schedule; and cost end up on target and the project’s intended
1/23/2012 Illustrating the PPM process from strategic planning through
portfolio evaluation and adjustment; this unique text provides
a holistic view to include people; process; tools; and
techniques that work synergistically within the organization to
8/13/2009 Written in an easy-to-understand format; this book offers
forward-thinking; practical solutions to the technical;
organizational; cultural; and political problems related to
corporate portfolio risk management.
12/18/2010 Emphasizing cross-company cooperation and the use of
customer/supplier collaboration; this book provides practical
guidance and detailed descriptions of the processes and
techniques for creating and managing multi-company project
1/18/2012 Defining those areas that require next level thinking; this book
outlines the critical success factors for leading your company
to the next level in procurement practices and performance;
and provides a proven transformation model to improve
3/9/2009 Supported by real case studies; this book addresses the cost;
effort; and benefits of using IT tools to drive improved supply
management results and illustrates how to prioritize;
sequence and match tools to strategic needs and budget
11/17/2014 Using an illustrative case study along with case study
exercises; this practical guide offers a generic; practical
methodology and tool kit to design; build; and manage a
balanced portfolio at any level of the enterprise.
4/2/2014 Using relatable case examples throughout; this unique guide
demonstrates a practical and proven approach to using
project management strategies; tools; and techniques to
consistently create successful procurement practices that go
3/11/2009 Much more than your typical exam prep guide; this
comprehensive reference provides a roadmap designed to
help even the most experienced program manager more
effectively meet organizational strategic objectives and
3/15/2006 Written for operations; production; and supply chain
professionals; this guide provides thought-provoking
techniques that take you beyond the tried and true to achieve
real operational success and increased profits.
11/23/2015 The leading choice for professionals and students seeking to
learn and master the skills needed to successfully lead a
project from conception to occupancy and beyond; this
practical; indispensable guide discusses Building Information
12/30/2009 Presented in a clear; easy-to-follow style; this practical;
indispensable book offers specific examples based on real-life
construction industry experience and all the essential skills
needed for effective project management.
12/16/2013 Providing common sense solutions to the unique challenges
of flat organizations; this book offers clear; understandable
discussions about project management processes; provides
practical ideas and suggestions; answers common questions;
11/16/2011 Presenting practical tips and application advice for how to
harmonize agile and iterative methods (such as Scrum; XP;
Crystal and EVO) with mainstream project processes; this
book will show how to integrate these practices with other
12/9/2015 Using examples and lessons learned from the failures and
achievements of Antarctic explorers and others; this
captivating guide provides powerful insights into the causes of
project and program failure and how to manage them to
1/17/2012 A plug-and-play answer to the accidental project manager’s
problems; this practical resource provides quick references to
common problems; using language that is easy to understand
and techniques that can be applied immediately.
3/31/2007 Providing coherent tools and techniques; as well as practical
exercises; this book gives project managers a framework of
deliberate steps to take in managing quality for the benefit of
project outcomes in any domain.
11/17/2014 Offering a specific; step-by-step project quality management
process; this book provides techniques and tools organized
and explained according to their application within this quality
process that can be applied immediately to improve project
12/28/2009 Containing numerous instructional examples; this guide offers
a clear understanding of the activities; concepts; techniques;
and tools of project scheduling and cost control that can be
applied to any industry.
7/2/2008 Presenting a practical approach to real options valuation to
make it easily understandable by practitioners and senior
management; this book helps you minimize upfront
investment risks; exercise flexibility in decision making; and
4/1/2014 With over 40 illustrative process diagrams; this book describes
project management methods; tips; and techniques; teaching
readers the practical knowledge required to manage projects
hands-on from scratch; and delivering the completed and
4/23/2008 Offering practical; proven tactics and detailed guidance into
every aspect of POM process redesign; this book provides a
start-to-finish roadmap for organizations to implement a POM
transformation program successfully.
6/24/2004 This book combines theoretical and practical applications and
takes project managers through the most important
quantitative methods; integrates them; and illustrates
interrelationships.
7/27/2007 Helping readers comprehend the basics of RFID; the
fundamental technology and components; the various
applications; business issues and potential benefits; this book
presents a clear roadmap for RFID implementation and
12/23/2013 Exploring the concepts associated with higher level risks and
how those risks can impact success; this book presents a
practical; adaptable risk management approach that enables
dramatically improved command and control of risks from an
11/13/2009 Offering insight into the ideal skills and characteristics of
successful business analysts; this comprehensive guide
provides a foundation of learning for effecting business
analysis work.
12/26/2007 Providing step-by-step techniques and flow diagrams for
integrating Six Sigma; this comprehensive training tool
presents Six Sigma concepts in common business terms as
well as in applied statistics; where the benefits of the tool are
3/10/2009 Offering an executive overview and technical details for
practitioners; this definitive reference provides in-depth
guidance on what spend analysis really is; what it involves
specifically and how to use it in your journey to world-class
3/30/2007 Illustrating the leadership role the senior executive needs to
play; this book will enable them to turn the enormous top-line
and bottom-line potential of supply chain and procurement into
reality.
4/7/2014 Supporting effective governance and execution management
to deliver business value; this essential reference offers
practical guidance for program managers; portfolio managers;
and business leaders in the implementation of benefits
1/18/2012 Demonstrating how to transform project management failure
and sub-optimization into strategic and financial project
management success; this book shows how to establish
effective value management plans to ensure that all project
3/10/2009 Presenting a holistic approach that focuses on breadth rather
than depth; this book articulates how to create a supply
management organization that you can count on to deliver
reliable sources of supply and; eventually; competitive
1/27/2010 Including examples of best practices that companies are using
to evaluate suppliers; this practical guide illustrates how to get
beyond collecting data for the sake of data to achieving real
results.
3/10/2006 Since an effective supply chain collaboration effort requires
flexibility when adapting to each partner’s capabilities and the
business environment; this book presents a blueprint to fit
your company and trading partners' needs to achieve
12/9/2015 Designed for self-learning; training; and course instruction;
this unique guide shows readers how to apply financial
thinking; concepts; tools; and approaches to their SCM
activities to better understand and manage them.
7/13/2004 This cutting-edge book clearly defines global supply chain
management and logistics and articulates what it takes to be
successful on the international stage.
1/10/2012 Providing an extended source of knowledge; tools; and
techniques to better understand the philosophy of strategic
supply management and procurement; this valuable guide
shows readers how to attain best-in-class supply management
5/4/2015 Including a a detailed listing of quality research resources; this
reference provides procurement professionals with the
process; practical real-world tactics; and guidance needed to
design and develop a supply market intelligence program that
4/28/2008 Providing best practices that firms should consider in their
efforts to continuously improve; this book offers real examples
and excerpts from actual projects that demonstrate how an
organization can transform from mediocrity into a
7/13/2004 Despite the passage of Sarbanes-Oxley; navigating through a
company’s financial statements can still be a tricky
proposition. This guide covers not only how to find the red
flags but also how to find the signs of underlying financial
6/17/2004 This unique and cutting-edge book discusses how to integrate
the total value stream and achieve success through
empowered people and teams; cultural transformation; and an
integration of Lean; Six Sigma; Kaizen; and enabling
6/14/2004 This cutting-edge book illustrates how to implement a new
breakthrough business process management (BPM)
technology that will change the competitive business
landscape.
1/19/2012 Providing practical strategies; methods; case studies; and
thought leadership to serve the needs of public and private
sector organizations of any size; this book provides insight
into practices that successful PMOs have employed to return
12/27/2013 Using real scenarios and examples to make the principles and
methodologies more relevant and easy to understand; this
book simplifies complex concepts into easy-to-follow steps
that procurement professionals can use to secure tangible
12/11/2008 Providing step-by-step instructions to those who want to
implement and manage an effective PMO; this book is a guide
to satisfying the need for improved coordination;
standardization; optimization; and management of the practice
4/17/2006 Documenting the forces shaping today's demand-driven
markets; this comprehensive desk reference provides a
proven mathematically based roadmap for implementing
Demand Flow Technology (DFT).
11/2/2007 Supported by various case studies and examples; this book
explains how to create a robust and thorough product
definition process aligned with the portfolio management of
the enterprise.
4/8/2008 Featuring a roadmap that can be applied in any organization;
this book presents a value-based methodology for developing
and using metrics as a tool to baseline; monitor; manage;
improve; align and reward performance of most any business
3/24/2006 Packed with proven principles of research and real-life
application; readers will learn about the holistic
implementation of constraints management in strategic
planning; operations; supply chain/logistics; sales and
7/15/2004 This is the first book to present the entire process for securing
e-learning business successfully. It provides practical tips and
techniques for conceptualizing winning ideas; writing winning
proposals; and staging winning presentations.
4/9/2008 Providing a complete detailed understanding of world class
master scheduling; this up-to-date “how-to” guide explains
how master scheduling integrates with Lean and Six Sigma to
create the perfect environment for robust control and
4/9/2008 Explaining how to implement and execute robust S&OP
process excellence; this comprehensive guide delineates how
to accomplish successful top management planning using a
step-by-step approach.
8/28/2009 By explaining ADA accessibility guidelines related to hiring;
training; and compensation; this practical guide reviews the
ADA guidelines and provides plain-English explanations; so
you can ensure your organization is in compliance.
12/19/2012 Revised to include the definition of a disability; effective May
24; 2011; this invaluable guide reviews the Americans with
Disabilities Act (ADA) guidelines and provides plain-English
explanations to help you stay in compliance.
2/29/2012 By explaining ADA accessibility guidelines related to hiring;
training; and compensation; this practical guide reviews the
ADA guidelines and provides plain-English explanations; so
you can ensure your organization is in compliance.
3/14/2014 Reviewing Americans with Disabilities Act (ADA) guidelines;
this plain-English book is filled with practical information on
compliance; definitions; application scenarios; and relevant
court cases.
4/11/2003 This handy manual gives you the information you need to find
and correct safety and regulatory problems at your facility. It
could save you thousands of dollars in fines!
7/1/2009 Set up like a reference manual and workbook in one; this
handy manual gives you the information you need to find and
correct safety and regulatory problems at your facility.
2/8/2011 Providing audit checklists for 63 key workplace areas; and
recordkeeping requirements for more than 50 OSHA and EPA
regulations; this manual presents the information to find and
correct safety and regulatory problems at your facility.
8/14/2015 Providing best practices; case studies; situation analysis and
illustrations; as well as frequently asked questions; this
manual is an ideal resource for HR Managers; Recruiters;
Department Managers; and other company representatives in
3/26/2014 Providing best practices; case studies; situation analysis and
illustrations; and frequently asked questions; this manual is an
ideal resource for HR Managers; Recruiters; Department
Managers; and other company representatives in charge of
6/17/2009 A flexible learning tool to help employees tackle critical OSHA
safety topics; this comprehensive workbook is filled with
creative; ready-to-use exercises that will aid in employee
understanding and complement any training method you use.
11/12/2010 Designed to help ensure your employees understand the
information covered in the Employee Safety Workbook; this
guide outlines the skills employees should be able to
demonstrate after completing the exercises.
5/14/2012 Covering more than 100 vital HR topics; including FMLA;
ADA; HIPAA; FLSA; COBRA and more; this manual places
employment laws in one easy-to-find location and provides
practical guidance on how to apply them in your workplace.
12/27/2012 Including illustrations of potential situations and best practices
for compliance or cost savings; this guide puts employment
laws in one easy-to-find location and provides practical
guidance on how to apply employment laws in your
7/18/2002 A plain-English guide to environmental guidelines; pollution
control; federal policies; and more.
7/30/2009 Including a state agency section that alerts subscribers to

state regulations; this valuable manual is packed with easy-to-
understand information on regulations; environmental related
issues; and compliance.
3/20/2014 From hazardous material; to clean air and clean water; this
manual is packed with easy-to-understand information on
regulations; environmental related issues; and compliance.
3/25/2014 Serving as a go-to resource for anyone involved in employee
classification; payroll and recording/tracking hours worked; as
well as anyone with compliance obligations; this guide
provides comprehensive information on the Fair Labor
12/18/2015 Covering information on various wage and hour issues;
including a summary of state laws; this book provides
comprehensive information on the fair Labor Standards Act
(FSLA) to help employers stay in compliance and avoid costly
3/20/2014 Focusing on federal requirements; best practices; state
information; and legislative activity related to FMLA; this guide
will help HR pros understand and comply with the
requirements; control costs related to leave taken; and
information; and legislative activity related to FMLA; this guide
will help HR pros understand and comply with the
6/30/2010 By using clear; conversational language to explain the FMLA
requirements; this manual helps HR pros comply with the
minimize the law's potential disruption to their organizations'
information; and legislative activity related to FMLA; this
guide will help HR pros understand and comply with the
12/1/2009 Including HIPAA regulations; checklists; definitions; FAQs;
sample forms; and more; this manual will help you make
sense of your organization's role and responsibilities under
HIPAA; and understand what policies and procedures need to
sample forms; and more; this manual explains how the HIPAA
requirements affect your company and what policies and
procedures need to be developed to keep you in compliance.
sample forms; and more; this handy guide makes it easier to
understand how the HIPAA requirements affect your company
and what policies and procedures need to be developed.
1/13/2011 Designed to meet the unique compliance needs of HR
professionals; this handy guide is a great help in managing
your day-to-day HR issues; establishing necessary HR
policies and procedures; and staying current on the legal
8/26/2009 Designed to meet the unique compliance needs of HR
professionals; this handy guide is a great help in managing
your day-to-day HR issues; establishing necessary HR
policies and procedures; and staying current on the legal
3/27/2014 Walking you through the entire employee verification process;
this manual will help you accurately fill out the I-9 form for
each new hire; avoid discrimination when hiring; identify false
information; conduct an effective internal audit to spot and
12/17/2015 Walking you through the entire employee verification process;
this manual will help you accurately fill out the I-9 form for
each new hire; avoid discrimination when hiring; identify false
information; conduct an effective internal audit to spot and
7/7/2009 With an instructor's page and employee handout for each talk;
this guide consists of safety talks covering more than 240
workplace safety topics you can easily fit into your busy
schedule and those of your employees.
12/20/2012 Safety talks are an important part of your overall safety
program. This guide offers easy access to more than 200
different safety talks and will enable you to fit these mini
training sessions into your busy schedule and those of your
8/2/2012 From talks on confined spaces; bloodborne pathogens and
hazard communication; to slips; trips; and falls; workplace
violence; and electrical safety; this manual offers immediate
access to 200+ safety training sessions you can fit into your
6/29/2009 Including review quizzes to help document training; this guide
reviews key worker safety and health topics; and identifies
common workplace hazards so readers learn how to prevent
accidents and injuries at work by following proper safety
6/25/2009 Filled with tips for the trainer; this guide includes the answers
to the quiz questions; additional quizzes; employee handouts;
and new alternative training methods; summarized OSHA
safety information that can be used as overheads; and more.
10/12/2002 Maintain knowledge of the safety issues your organization
counts on you to be aware of.
7/31/2002 The Occupational Safety and Health Administration's guide to

workplace safety training.
7/17/2002 Occupational Safety and Health Administration's Safety

guidelines.
10/14/2002 Respond to OSHA requirements; expand training methods

and make your programs more successful with these tips.
7/30/2009 Featuring quick checklists; at-a-glance information; and tips to

help supervisors on the shop floor; this guide provides instant
access to important OSHA safety and compliance information.
7/24/2002 A straightforward resource explaining OSHA's workplace
guidelines for safety; inspection; training and more.
10/31/2009 Providing an introduction to OSHA; and covers the agency's

recordkeeping and training requirements; this manual gives
you plain-English explanations of workplace safety regs;
making it easy to find answers to hundreds of OSHA
3/20/2014 Including helpful extras like samples forms; written plans; and
compliance checklists; this handy guide offers plain-English
explanations of workplace safety regulations and answers to
OSHA compliance questions.
11/3/2010 Providing an introduction to OSHA; and covering the agency's
recordkeeping and training requirements; this manual gives
you plain-English explanations of workplace safety regs;
making it easy to find answers to hundreds of OSHA
6/4/2012 Including helpful extras; such as sample forms; written plans;
and compliance checklists; this manual offers plain-English
12/23/2009 Containing 90+ different topics covered in easy-to-understand
language; this guide will help you answer basic compliance
questions; pinpoint who you need to train; figure out what your
employees need to know; and much more.
2/4/2011 Containing 90+ different topics covered in easy-to-understand
language; this guide will help you answer basic compliance
questions; pinpoint who you need to train; figure out what your
employees need to know; and much more.
5/31/2012 Including 90+ different topics covered in easy-to-understand
language; this guide offers a quick; convenient way to find out
which key OSHA; DOT; and EPA regulations apply to your
company.
1/22/2003 Here's a quick; convenient way to find out which key OSHA;
DOT; and EPA regulations apply to your company.
10/27/2011 Assisting you in making better decisions when dealing with

employees; this guide provides direction for addressing day-
to-day issues in order to create a consistent work environment
and avoid costly and time-consuming litigation for the
10/16/2009 Designed specifically with the needs of a supervisor in mind;
this practical; to-the-point handbook follows an "employee life
cycle" format that provides the information supervisors need to
do their jobs effectively and keep out of legal trouble.
11/7/2002 This guide is an all-in-one compilation of training and
recordkeeping data for OSHA; EPA and DOT.
4/6/2015 If ever there was an employment law fraught with grey areas;
the Americans with Disabilities Act is one. This publication
seeks to explain how some ADA-related situations must be
handled on a case-by-case basis; and why employers need to
10/31/2011 If ever there was an employment law fraught with grey areas;
the Americans with Disabilities Act is one. This publication
seeks to explain how some ADA-related situations must be
handled on a case-by-case basis; and why employers need to
3/23/2015 The FLSA has been around for over seven decades now; but
the federal Department of Labor estimates that as many as 70
percent of employers are out of compliance with at least some
of the Act's provisions. This publication examines those
10/31/2011 The FLSA has been around for over seven decades now; but
the federal Department of Labor estimates that as many as 70
percent of employers are out of compliance with at least some
of the Act's provisions. This publication examines those
3/26/2015 The FMLA has historically been one of the more challenging
laws to administer. This publication seeks to explain the
details including which employers need to comply; which
employees may take leave; how leave can be taken; and what
10/31/2011 The FMLA has historically been one of the more challenging
laws to administer. This publication seeks to explain the
details including which employers need to comply; which
employees may take leave; how leave can be taken; and what
1/6/2012 Organized by work topic in an easy to use and understand
format; this handy manual provides all the information you
need to find and correct potential OSHA violations and
includes sample forms; FAQs and step-by-step guidance on
3/26/2014 Organized by work topic in an easy-to-use and understand
format; this manual offers 50 audit checklists for 18 topics; as
well as sample forms; Letters of Interpretation related to
inspections; FAQs and step-by-step guidance on how to
format; this manual offers 50 audit checklists for 18 topics; as
well as sample forms; Letters of Interpretation related to
inspections; FAQs and step-by-step guidance on how to
format; this book provides sample forms; Letters of
Interpretation related to inspections; FAQs and step-by-step
guidance on how to conduct inspections.
7/24/2002 Highlights accident investigations; how to deal with an
accident scene; establish causes; and more.
7/15/2002 Learn to respond to emergencies quickly and safely.
7/15/2002 A plain-English guide to fire safety and prevention.
10/27/2011 Using straightforward language -- plus tables; charts;

checklists and illustrations -- to create clear; reader-friendly
presentations; this handy reference details how to conduct an
accident investigation; from controlling the accident scene to
7/31/2009 Containing 10 helpful steps for completing a successful
accident investigation; this manual will help you identify the
causes of
injuries and suggests ways to change processes to prevent
7/18/2002 Easy-to-understand
future methods for identifying and preventing
safety problems in committees.
10/26/2011 Providing the basics of organizing a safety committee; and

helps that committee plan and function as effectively and
efficiently as possible; this manual offers a variety of
information and examples to help put the safety committee's
8/28/2009 Whether it's your first year on the job or your 20th; this handy
resource outlines the goals and objectives of a workplace
safety program; and provides the blueprint for building it.
12/27/2012 Outlining the goals and objectives of a workplace safety
program; this book provides the blueprint for building one and
shows you how to comply by using proven best practices and
how to stay in compliance by introducing easy-to-use safety
6/23/2009 Focusing on action rather than planning; strategy; or
consulting frameworks; this book addresses the huge sense of
frustration that many people have about making change
happen in their organisations.
1/7/2009 Containing official Chinese documents as well as the English
translations; this book provides the latest and essential laws
and regulations related to foreign entities doing business
within China and with Chinese entities.
12/4/2008 Including fundamental information of both the mainland China
and Hong Kong markets; this book is designed to help
investors and financial professionals to understand how the
China stock market operates; and to harness their power to
3/30/2006 Offering on-tap sales wisdom; this competency-based guide
contains 130 skill-building sessions; and are the essential
elements for your self-directed performance improvement.
1/14/2008 Revealing forty-eight insights developed from research into
America's most effective leaders; this lively and entertaining
guide will show you how to do staffing right; letting you
minimize your day-to-day managing and focus on the big
6/21/2011 Showing you how to combine social media with traditional
marketing techniques for breakthrough results; this practical
guide gives you the tools to take an eclectic approach and
pick the best; most wildly successful marketing methods.
6/26/2012 Appealing to anyone who wants to learn how to add value to
their organization; this how-to guide explains how to create a
culture of empowered employees who understand the value of
a great customer experience.
4/3/2013 Through examples and case studies; this book teaches
readers the fundamental (and subtle) aspects of risk -
regardless of the specific situation - so that they may form an
understanding of the concepts of risk and risk management
3/26/2003 Discover how to make smart investment choices and build
your retirement nest egg.
12/3/2012 Offering fun; energizing meeting openers; team activities; and

group adventures for business teams; this book will help
teams and groups get comfortable with technology; get to
know each other better; build trust; improve communication;
3/18/2009 Stepping you through the process of sales success over the
course of a year; this guide provides bite-sized bits of wisdom
that you can implement over time rather than getting
overwhelmed by trying to do everything at once.
11/13/2013 Including a combination of perspectives from business
strategy; customer experience; and even anthropology; this
guide offers a fast-paced; field-tested view of how branding
decisions happen in the context of business strategy; not just
6/1/2015 Full of tools and tips for how to make more from less; this
accessible guide describes how to take the kinds of issues
that all of us face today—lack of time; money; resources;
attention; know-how—and see in them the opportunity for
4/25/2006 Written by club management professionals; this guide focuses
exclusively on the practices; terminology; and business
demands unique to club catering; and covers all crucial
management aspects of private parties and other club
4/20/2006 Even the most international chefs sometimes need help with
today’s diverse cooking terminology. This valuable guide
covers terms chefs might use–in areas such as cooking
techniques; food preparation; herbs and spices; varieties of
10/25/2010 Featuring 18 principles for living and working with enthusiasm
and positivity; this book - like jumper cables for a car battery -
offers the positive charge you need to escape the negative
thinking trap and get back to achieving the success you
4/24/2008 Filled with in-depth insights and expert advice; this valuable
guide will will allow you to make the best decisions possible
while managing this ongoing process and help you find
solutions that best fit your organization's specific needs.
6/9/2015 Pursuing an interdisciplinary approach to critical thinking; this
book is a unique presentation of the formal strategies used
when thinking through reasons and arguments in many areas
of expertise.
12/30/2015 Including real world examples and lessons learned from past
crises; this book provides clear explanations of the importance
of risk management in preventing financial disasters; and
introduces all of the key risk management concepts in a
7/17/2012 Featuring examples; handy tips; and sample forms to
supplement learning; this book simplifies the 4th edition of the
PMBOK® Guide to provide the springboard from which
successful project management processes are interpreted and
1/9/2014 Along with a fascinating exploration of what makes people fall
for the common and not-so-common swindles; this eye-
opening guide offers practical insights on the psychology of
white-collar criminals—and how to outsmart them.
11/5/2013 A guide to delivering a better user experience through A/B
testing; this handy book outlines a simple way to test several
different versions of a web page with live traffic; and then
measure the effect each version has on visitors.
9/29/2015 Presenting in-the-trenches advice and stories from 80 regional
experts in ten countries including China; Hong Kong; India;
Japan; and Korea; this book presents a deeply insightful
framework for today's global business leaders and managers;
1/26/2010 Telling the story of seven "accidental" brands such as Burt's
Bees; J. Peterman; and Clif Bar; this book shows how their
founders beat bigger competitors by breaking the standard
rules of marketing.
1/27/2010 Teaching you the basics of practical accounting easily and
painlessly; this plain-English guide will help you avoid
accounting fraud; minimize confusion; maximize profits;
manage inventory; report income and expenses; and more.
3/28/2003 Outlines a systematic process managers can use to identify;
track; and realize benefits and value from their IT investments.
12/15/2010 For marketers and those who want to think like them; this
engaging book should help put
the emerging discipline of web analytics into the broader
context of classic marketing and
3/25/2003 Cut costs and control inventory with an adaptive business
network.
3/27/2009 Featuring case studies of best practices that have worked in

world-class corporations; this strategic guide addresses
project risk management; project portfolio management; The
Project Office; project management multinational cultures; and
7/14/2008 Stressing the importance of focusing on your innate skill sets
and creating a distinctive brand for yourself; this practical book
teaches the tricks and habits that can benefit you both in your
professional and personal life.
11/18/1999 Both buyers and sellers will benefit from this complete guide
to getting the word out on the Web.
2/11/2008 Explaining how to attract the right visitors to your Web site;
this book shows how to find the best search terms to help
build your business; as well as how to research your market;
build a direct marketing strategy; analyze ad success; and
6/11/2015 Offering insights that are highlighted in 11 detailed case
studies illustrating the world's best innovation practices at top
companies; this authoritative guide combines the best of Agile
with the world's leading methods of Innovation to present a
6/25/2012 Placing all the tools and techniques in your reach so you can
manage your projects in the most efficient way possible; this
step-by-step guide offers a practical context for understanding
and applying Agile techniques; moving from theory into actual
9/18/2011 Offering readers specific strategies thoroughly supported by
case studies; best practices from leading firms; and
implementation tools; this book demonstrates how to develop
long-term; professional-client partnerships.
11/5/2008 Informal; conversational; and totally practical; this book
presents the ins and outs of creating truly effective; powerful
marketing messages that will propel your business to the next
level of growth and success.
3/29/2011 Arming you with the strategies; tactics; and forecasting tools
you need to profitably manage your organization through
every business cycle season; this book offers immediately
useful guidance to help your company survive and thrive in
1/10/2013 Through personal anecdotes from the author's life; and
interviews of successful individuals across several industries;
this book demonstrates how to achieve success; in all aspects
of life; through hard work and acts of kindness.
7/22/2008 Highlighting the major pitfalls of the current American health
care system; this timely book skillfully explains an innovative
plan for bringing the self-interest of the American consumer
into the purchase of health care.
11/23/2011 Exploring the history of Amway and its remarkable resurgence
around the world; this engaging and informative book
illuminates this company's unique business model and
buzzworthy emergence into a global success story.
4/16/2013 For anyone seeking to understand the essentials of
International Financial Reporting Standards; this book outlines
the principal features of IFRS; explains why they are useful;
looks at their impact on businesses; and provides some of the
12/28/2011 Outlining the tools needed to become a critical as well as
creative thinker; this book introduces relevant theories in
conjunction with real-life examples and findings from cognitive
science and psychology to illustrate how the theories can be
1/26/2015 Using data from a five-year study to illustrate important
concepts and scenarios along the way; this insightful book
helps eliminate paralysis-by-analysis and optimize decision
making for marketing performance.
8/13/2013 Offering a unique approach to numerical research methods;
this user-friendly; hands-on guide presents readers with the
necessary statistical applications for carrying out the key
phases of conducting and evaluating a research project.
4/30/2010 Authored by CNBC's David Faber; this engaging and
informative book painstakingly details what really happened to
cause the greatest economic collapse since the Great
Depression.
2/12/2013 Providing field-proven steps; tools; and examples; this book
offers readers a practical how-to approach for taking their
customer-supplier relationship to one that is more sustainable
and more mutually profitable.
1/23/2002 A text focusing on how project management works in the real
world; including integration with corporate processes and
initiatives.
3/15/2006 Providing professional-caliber information that explains how to
decorate a venue for a special event; this book covers all
aspects of event decorating including assessing the client's
decor needs and objectives and staying within a budget.
2/11/2013 Providing clear insights into Asian mergers and acquisitions
and their inner workings; including do's and don'ts for
successful investment; this book is essential reading for
anyone looking to cash in—or simply understand— the rapid
9/23/2009 In this essential guide; recognized industry leader Gary Lynch
reveals a game plan to identify and manage a range of risks
faced in this brave new globalized world of changing market
dynamics and complex high-tech value networks.
8/29/2007 With guidelines to enhance service in a variety of settings;
sidebars and real-life anecdotes; this comprehensive and
contemporary book will help professionals learn the ins and
outs of running a successful front-of-the-house operation.
1/15/2014 If you’re looking for a way to gain a lasting advantage over
your competition; this book will show you how to start building
your email; Facebook; Google; Instagram; mobile app; SMS;
Twitter; website; and YouTube audiences to last.
3/31/2011 Exploring the risk and compliance issues every business must
consider when using social media; this one-stop resource
presents practical; proven; big-picture guidance toward a
mastery of social media; the benefits you can expect—and the
9/24/2004 Based on the premise that one needs to grow as a person to
grow as a leader; this inspiring story takes the reader on a
personal journey to awaken a new way of leading and living.
8/31/2010 Entertaining and informative; this scathing; but fair book offers
one of the clearest looks at the financial lenders; regulators;
and politicians responsible for the financial crisis of 2008.
1/3/2006 Presenting the next step for balanced scorecard
implementation; this essential guide provides a step-by-step
methodology for analyzing the effectiveness of a company's
balanced scorecard and tools to reevaluate measures to drive
1/19/2005 Help your organization dramatically improve operational and
fiscal effectiveness with this guide that identifies the
opportunities of bringing the Balanced Scorecard approach to
public and nonprofit organizations.
5/25/2002 Implement strategies to summarize; illustrate and decipher
elusive assets into real value for your organization.
7/9/2007 Providing extensive background on performance management

and the Balanced Scorecard; this book focuses on guiding a
team through the step-by-step development and ongoing
implementation of a Balanced Scorecard system.
1/29/2008 Packed with helpful checklists and figures; this hands-on
guide shows you how to pay attention to more than just your
bottom line; revealing how to balance goals you set for your
customer needs; company growth and education; finances;
3/25/2009 Reflecting the latest theory and practice of performance
management for the nonprofit and public sectors; this results-
focused; practical book empowers your organization to turn
strategy into performance at every organizational level.
4/12/2013 Presenting step-by-step processes to guide executive teams
and managers in creating scorecards and dashboards; this
book explains how balanced scorecards help organizations
translate strategy into action and the ways that performance
2/18/2009 Based on years of experience; this guide provides step-by-
step methods that will help you develop balanced scorecards
and operational dashboards that drive strategic execution and
operational performance.
11/28/2011 Compiling insights from ten key figures in the financial
services industry—regulators; commercial bankers; risk
managers and infrastructure specialists; this book examines
both strategic and operational issues in order to move to a
6/15/2007 Offering an insider’s look at corporate culture at one of
Fortune’s Top 100 Best Companies to Work For in America;
this book illustrates how Baptist Health Care went from a
customer satisfaction rating of less than 20% to 99%.
8/8/2006 Written by a well-known military strategist and management
expert; this book adapts the effective tools of war to a
business environment where new competitors and difficult
challenges are constant threats.
4/3/2009 Packed with case studies; personal anecdotes; exercises; and
lessons; this guide demonstrates how you can gain influence;
earn respect from coworkers; accrue value; develop particular
professional strengths; and fulfill professional goals.
4/28/2008 Using popular culture observations; consumer behavior
insights and twenty years of practical experience working with
top brands; this book provides a three-step philosophy that
can radically change the future for companies; products and
5/28/2013 Including provoking questions; activities; and action steps built
into each section; this book will help you and your team focus
on taking the actions that maximize results; growth; and profit.
1/4/2013 Drawing on examples from world history and current media; to
anecdotes from CEOs and the world’s most innovative
thinkers; this book shows you how to cut through the clutter
and regain your focus as you confront the challenges of the
1/6/2014 If you want to make change in your organization and in your
world; and advance your own career; this book uncovers the
strengths and skills you need in order to gain influence and
lead your organization to success.
11/30/2004 In this no-nonsense guide; renowned consultant Joe Calloway
shares the proven business lessons he learned by watching
great companies get ahead of the pack and stay there by
doing what no one else does--in effect; becoming a Category
6/10/2010 Providing lessons on differentiation from companies like
Zappos; Apple Computer; Netflix; Café du Monde; Hyundai;
and In-N-Out Burger; this book demonstrates how to create a
different category for your business; and be the only one in it.
11/16/2015 Developed from both theory and empirical evidence; this book
provides a compelling case for why managerial and leadership
competencies are essential for employee engagement;
effective communication; and sustainable organizational
6/3/2013 Based on psychology and rooted in real-world examples; this
important book offers the sort of insights designed to help
investors avoid impulsive mistakes; companies understand
the mechanisms behind individual choices; and governments
10/25/2010 Drawing on exclusive interviews from Berkshire leaders and
brimming with practical advice; this book offers a behind-the-
scenes look at the executives who have both directly and
indirectly contributed to the conglomerate’s success.
1/17/2008 Revealing the subtle and important things that motivate
consumers to buy; this book analyzes influential techniques
such as in-store sampling; packaging; and shelf positioning to
give readers access to the inner thoughts of today's shoppers.
7/3/2003 Use this training manual to find out how operationally and
financially fit your company really is...and the secret to
transforming it into a tough competitor if it isn't.
5/14/2008 Explaining the pitfalls and hidden opportunities in simple
terms; this eye-opening guide can help managers steer their
companies' process improvement efforts toward sustained
advantage in this era of global hyper-competition.
4/12/2013 Bringing together powerful new tools and processes for
measuring and improving the wealth-creation strategies; this
official user's manual presents practical suggestions for how
you can test-drive and adopt Best-Practice EVA at your
6/22/2015 Effectively demonstrating statistics as a useful problem-
solving tool; this engaging resource uses fun; common sense
examples that illustrate the concepts; methods; and
applications of statistical techniques.
9/28/2011 Drawing on the most exhaustive research effort of its kind on
organizational effectiveness and change management;
McKinsey & Company's Scott Keller and Colin Price present
everything you need to build an organization that can execute
6/2/2006 With more than a century of combined experience; the authors
of this breakthrough guide introduce a revolutionary customer-
centered business paradigm that marries Six Sigma tools to
the sciences of marketing and strategy.
Books24x7 on January 31; 2016.
3/15/2011 Taking readers behind the scenes of the author's online video
success; this book reveals winning techniques for making and
promoting videos that will build customer loyalty; increase
brand awareness; and boost sales.
3/25/2003 Uses candid analysis to help readers understand how easy it
is for things to start down a road that puts a rich; successful
company in big trouble.
4/10/2013 Focusing on the business and financial value of big data
analytics; this breakthrough book demonstrates the
importance of analytics; defines the processes; highlights the
tangible and intangible values and discusses how you can
2/14/2014 Providing a strategic road map for executives who want to
clear the chaos and start driving competitive advantage and
top line growth; this book reveals how to spot patterns in your
customers' behavior and offers proven ways to elevate
4/12/2013 By making the topic accessible through stories; metaphors;
and analogies even though it’s a technical subject area; this
timely book looks at cutting-edge companies supporting an
exciting new generation of business analytics.
10/10/2014 Effective management means combining data; people; and
analytics to create a synergistic force for innovation and
growth. If you want your company to move forward with
confidence; this groundbreaking book can show you how to
7/28/2014 Providing an engaging; thorough overview of the current state
of big data analytics and the growing trend toward high
performance computing architectures; the book is a detail-
driven look into how big data analytics can be leveraged to
11/4/2013 Full of practical techniques; real-world examples; and hands-
on exercises; this book explores the technologies involved in
Big Data; as well as how to find areas of the organization that
can take full advantage of big data.
3/12/2009 Written in a straightforward and accessible style; this reliable
resource explores the possibilities; pitfalls; potential; and key
players in specific green sectors and shows you what it takes
to build a powerful portfolio of green stocks.
4/17/2007 Regardless of the kind of big event your organization has
planned for its next fundraiser; this handy; how-to manual
demystifies the process and makes it as easy as possible to
have a successful event that generates money as well as new
5/27/2010 With access to senior staffers and former RIM employees; this
insightful book tells the inside story about the branding and
marketing success of the BlackBerry; and how it became the
machine that connects the planet.
2/22/2008 Offering a complete system for identifying and adjusting
personal behaviors and habits that hold you back; this book
provides specific strategies that help you implement effective
action to improve your performance-and your life immediately.
2/15/2013 Packed with detailed information and advice that will help you
create and solidify your place in the blogosphere; this friendly
reference guide will show you how to get started; use blogging
tools; collaborate with other bloggers; become a part of mobile
3/19/2012 Whether you're blogging for fun; for money; or as part of your
job; this proven book provides up-to-date information on
software; safety and style; and will help you improve your
content; boost readership; add Twitter to the mix; generate
3/3/2011 Providing a quantitative assessment of the success pattern
common across a distinct group of 387 "blueprint companies;"
this book shows how you can use seven common essentials
to better your business; organization; team; or yourself and
8/5/2013 Providing the strategies; techniques; and skills necessary to
get more clients and increase profits; this guide reveals why
self-promotion is a critical factor to success and shows you
how to adopt the right promotional perspective to grow your
3/1/2013 Providing tips and tactics to deliver "Get-In; Get-It-Done; or
Get-Out" style meetings; this entertaining; take-no prisoners
guide presents winning techniques to help make your next
meeting both efficient and effective.
11/7/2013 Chronicling the moving story of a man who used a horrific; life-
changing accident as a launching pad to bounce forward to
reach even greater heights than before; this inspiring book
shares the tools; strategies; and psychology that anyone can
3/29/2012 With quick and easy takeaways; along with the latest insights
and research; this book explains how to practically apply
neuroscience and behavior research to better market to
consumers by understanding their decision patterns.
6/29/2011 Stepping away from the old-school marketing "campaign"
mentality; this handy guide offers original; practical and
actionable steps for creating a word-of-mouth movement for
corporations; products; services; and organizations.
1/11/2013 Through a step-by-step playbook and real-world examples;
this engaging guide offers a strategic and sustainable
approach to leveraging your most loyal; passionate; and
engaged customers to get more brand and product
3/23/2012 Offering a blueprint for your brand framework; this guide
delivers proven and actionable steps for companies and
entrepreneurs to increase their visibility and credibility; and
create an indispensable brand that consumers can relate to;
3/5/2013 Authored by leading innovation practitioners; this tightly
focused; highly entertaining book will help you find needs and
opportunities in the marketplace; come up with significant
market insights; and create compelling communication to help
8/27/2010 Featuring interviews with executives from leading companies;
this book shows you how they have added value to their
company by rewiring the brand creation process to intersect
strategic thinking about intellectual property without stifling
4/14/2011 Written through the eyes of retail and technology executives;
and loaded with examples; this book demonstrates how social
media and mobility can substantially improve a retailer's
market share and brand position.
7/1/2015 Whether you're stuck in a rut; struggling in a relationship;
overwhelmed by your daily juggling act or uninspired about
your future; this handbook will provide you with a regular dose
of positive and practical inspiration to help you past the fears;
6/3/2008 Offering a clear plan to take your business to the next level;
this book provides a proven system that will help you manage;
build; and maximize your client relationships in just 90 days;
while you run your business efficiently.
8/10/2015 Focusing on recent advances and innovations in the field of
decision analysis (DA); this book illustrates genuine advances
in practical decision science and includes developments and
trends that depart from; or break with; the standard axiomatic
4/14/2011 Offering a deeper real-world look at entrepreneurship and
what it takes to operate and grow a successful business; this
enlightening; in-depth book reveals how Sam Calagione
turned his entrepreneurial dream into a foamy reality in the
6/15/2012 Authored by renowned accounting fraud experts; this
comprehensive book provides an introduction and overview of
the Foreign Corrupt Practices Act (FCPA) and international
bribery laws.
4/18/2013 Using business cases to highlight how business leaders are
winning through market-driven approaches; this indispensable
book shows how you can identify market risks and
opportunities and translate these into winning tactics.
4/14/2011 Authored by an international journalist with more than a
decade of experience covering the ups and downs of global
innovation; this book highlights her stay in eleven countries to
bring a bold perspective on what can make or break new high-
9/15/2008 Presented by major practitioners and leading scholars; this
book gathers the current developments of B2B marketing and
sales and offers basic know how; best practice examples; and
new insight and ideas for marketing and sales executives.
10/8/2009 Written by two of the leading experts in the field; this
informative book will help every project manager translate the
PMBOK® Guide's tools and techniques into actionable;
commonsense approaches to managing a project.
4/11/2012 Featuring case studies; illustrations; checklists; samples;
worked-out solutions; and more; this practical and easy-to-use
problem-solver equips you with an all-in-one resource
guaranteed to make the budgeting process easier; less
3/25/2009 Brimming with case studies; illustrations; exhibits; forms;
checklists; graphs; samples; and worked-out solutions; this
guide equips managers with an all-in-one resource
guaranteed to make the budgeting process easier; less
11/8/2010 Offering valuable insights that could enhance your
understanding of investing; this book skillfully outlines the
proven principles Buffett has followed over the course of his
long and successful career and shows what it takes to make
1/26/2015 Highlighting the revolutionary changes to business; marketing;
and technology practices that are needed to survive and thrive
in these unforgiving times; this book explains how businesses
are increasingly relying on new forms of customer
2/22/2007 Filled with case histories of companies that have succeeded in
building solid; genuine relationships with customers; this book
shows how to maximize and capitalize on the opportunities
your customers represent.
11/6/2014 Authored by the two original Master Trainers for LEGO
SERIOUS PLAY (LSP); this book outlines how LSP can
develop teams; people; relationships and business; and
delivers a creative approach to enhancing innovation and
1/19/2009 Written by a long-standing practitioner in the field; this timely
and critical guide will help you understand all the complex
issues and requirements associated with corporate
compliance.
6/12/2002 Learn how to put the customer first and gain profitability in
your organization.
3/4/2013 Authored by a distinguished pioneer in the field; this

indispensable guide describes simple; proven strategies and
techniques for implementing and sustaining high performance
relationships; both internally; within your organizations; and
11/30/2005 Organized to provide information in quickly understandable
chapters; this book provides a concise overview of how a real-
time enterprise works; what competitive advantage it offers;
and pragmatic strategies to implement it in your organization.
8/28/2014 Intended for mainstream businesses that want to get results
from social media networking and marketing but have been
frustrated by the obstacles; this book provides a step-by-step
approach to building a business channel that aligns your
4/23/2011 Revealing the never-before-told details of Microsoft's secret
two-year negotiations with Red Hat and Novell; this book
presents a behind-the-scenes view of the world's first
intellectual property peace treaty and technical collaboration
6/10/2009 Including case study examples from the author's own
experience; this practical book is a succinct guide and road
map for becoming more responsive; agile; and better
positioned to deal with ongoing and constant change.
2/6/2014 If you're interested in learning about the methods successful
business analysis professionals use; this go-to reference
offers tools and techniques you can apply to your own
organization to achieve your financial goals. Get started today!
2/27/2012 Filled with tips; tricks; techniques; and guerilla tactics to help
execute the process in the face of sometimes overwhelming
political or social obstacles; this straightforward and insightful
guide offers a complete description of the process of business
8/25/2011 A vital blueprint for organizations that want to thrive in the
competitive fray; this book presents a sustainable business
analytics (BA) model focusing on the interaction of IT
technology; strategy; business processes; and a broad
6/7/2011 Showing you how to make extensive use of data; statistical;
and quantitative analysis; explanatory and predictive
modeling; and fact-based management to drive decision
making; this book provides you with the tools your business
1/21/2013 Including a wealth of real-world examples; assessments;
tools; guidelines; and checklists you can apply immediately;
this book provides systematic advice on how to build an
integrated and transparent management system; enabled by
6/3/2000 This guide to building large-scale business systems using
component-based architecture takes into account the
challenges; risks; and costs associated with object-oriented
development.
11/2/2009 Presenting concepts that can be applied in part; or full; to your
business; regardless of its size or number of employees; this
book contains time-tested strategies to protect your
employees while ensuring your company survives the
2/27/2007 Helping companies focus on what is necessary to survive a
natural catastrophe; workplace violence; or a terrorist attack;
this practical guide provides a proven methodology for
implementing a realistic and cost-efficient business
8/28/2006 Using illustrative examples; this book links corporate strategy;
business models; and business and IT architecture into a
coherent model for driving business and technology initiatives
that help a firm survive; compete and adapt to today’s
4/30/2010 Containing a unique collection of more than 120 dashboard
images organized by category; this timely book reveals how to
successfully deploy dashboards by building the optimal
software architecture and dashboard design.
1/9/2012 Offering ways to design organizations that reinforce ethical
behavior and reduce risks; this book provides theoretical and
practical information to help create organizations of high
integrity and superior performance.
3/8/2005 By examining well-known firms to offer decision-making
insights and cautions; this provocative book brings you face-
to-face with major players and the temptations; crises; and
torments they experienced so you can avoid similar situations
1/28/2010 Want to be on your best business behavior? This friendly;
authoritative guide shows you how to develop good etiquette
on the job and successfully navigate today's culturally diverse
business environment.
8/28/2013 Gamification is a business strategy that leverages principles
from games to influence favorable customer behavior on the
web in order to improve customer loyalty; engagement; and
retention. This friendly guide explains how to apply the
4/19/2011 Practical and timely; this book reveals why it's worth every
company's time and effort to exploit cloud computing's
potential for their business's survival and success.
3/1/2007 Employing a holistic approach that addresses critical
organizational dimensions; this book will show you how to turn
your organization’s data into actionable knowledge through
the BICC.
6/8/2009 Explaining the principles and practical elements of BI; this
guide takes you step-by-step through the technologies and the
alphabet soup; so you can choose the right one and
implement a successful BI environment.
10/28/2009 By examining components of chaos theory; complex adaptive
systems; quantum physics; and evolutionary biology; this
practical guide will show you how to move beyond mere
survival to realize breakaway success in the global economy.
2/5/2010 Explaining how Western leadership practices can’t always be
applied in China; this book provides the bridge between
Western ideas and concepts with the Chinese thoughts and
wisdom.
5/5/2010 From using basic algebra to solve proportions and statistics to
analyze data to reading financial statements; this plain-English
guide explains complex formulas and concepts and shows
you how to use them day-to-day on the job.
2/5/2014 If your organization needs to adapt to harsh new realities; but
you don't yet have a strategy that will get you out in front of
your competitors; this book explains the most common
Business Model patterns used by leading business thinkers;
11/7/2012 Using a one-page tool to teach readers how to draw "personal
business models;" this book will reveal new ways your skills
can be adapted to the changing needs of the marketplace to
reveal new; more satisfying; career and life possibilities.
10/28/2013 By helping you write a solid business model to further define
your company's goals and increase attractiveness to
customers; this guide explains how to: make a value
proposition; define a market segment; locate your company's
5/28/2013 Written for businesses who want to understand how the
coming technology changes will eventually impact them; this
book explores how the social mobile cloud and other new
technology changes are part of a digital transformation that is
3/11/2008 Guiding readers to use their ideas and intellectual property as
competitive intelligence tools; this seminal book explores how
organizations are changing; what management can do about
those changes; and how you can create new wealth for your
3/1/2007 Packed with common sense ideas and implementation tips;
this book shows managers how to optimally use the balanced
scorecard to achieve and sustain strategic success even as
the business environment changes.
1/3/2008 Many corporations are currently restructuring their business
processes in order to become more competitive and cost
effective.This book will show them how to request proposals
and negotiate and close the agreement--creating the
2/22/2006 By providing a step-by-step approach to understanding the
application of Business Process Outsourcing; this informative
book serves as a guide to implementing BPO and a reference
to solving the variety of issues that may arise during a BPO
11/7/2012 With operational criteria and clear; easy-to-understand
explanations that can be used right away; this book is an ideal
resource for measuring corporate performance; and allows
you to pick and choose the tools you need to best assess your
6/17/2010 Authored by one of the most sought-after restructuring
consultants to corporate America; this book offers a way to
improve your company's cost structure processes and
organization to create substantial self-investments geared
10/24/2014 If you're studying business at the university level or you're a
professional looking for a desk reference on this complicated
topic; this book provides clear; practical explanations of
business statistical ideas; techniques; formulas; and
6/20/2014 In an educational and entertaining format; this essential guide
offers you valuable strategic insight regardless of industry;
business maturity; or current business turbulence and
explains how to apply these insights based on the factors
7/23/2014 Along with examples and best practices of global companies
that have successfully been through this process; this
practical and insightful reference reveals how SAS's
Information Evolution Model (IEM) can be used together with
6/29/2006 A study guide for those seeking business valuation
professional accreditations and a day-to-day reference for
practitioners; this broad text emphasizes valuation of closely
held businesses and interests in them.
3/14/2008 Taking a hands-on approach to help you excel in writing a
range of hard-copy and electronic documents; this book
shows you how to design documents; employ persuasive
techniques and recognize (and foil) the mind games some
5/4/2011 With intelligent techniques; illustrative stories of how they work
across a wide variety of media; and step-by-step strategies
that develop customized marketing initiatives; this book is the
essential primer for creating a successful direct-response
9/14/2015 Providing step-by-step guidance toward implementing the
buyer persona approach; based on the advice of an
internationally-respected expert; this book provides
comprehensive coverage of a compelling new way to conduct
2/28/2008 Combining the basics of marketing with cutting-edge concepts
in mind control; this book explains how salespeople can help
customers enter a special mental state in which they are
suggestible and pliant leading to more sales every time.
9/17/1999 This complete guide to outsourcing Web services includes
everything from hiring developers to setting site specifications.
6/24/2008 By inspiring you to think nontraditionally and find new and

creative ways to get your company noticed; this handy guide
offers a funny and insightful look at what it takes to win the
game of PR.
3/3/2008 Demonstrating how to express who you are and the value you
bring to your organization; this guide provides case studies of
successful professionals that will help you not only survive;
but thrive; in today's dynamic and ultracompetitive workplace.
3/24/2007 A compilation of case studies in Activity-Based Costing (ABC)
and Performance Management (PM); this book will help you to
dramatically improve your company's performance and get
back its competitive edge.
3/20/2006 Focusing specifically on hospitality management; this
casebook prepares readers to be successful managers by
providing an effective connection between hospitality
management theory and real-world workplace scenarios.
5/10/2006 Written by experts with over 65 years of combined experience;
this reference offers critical skills and know-how to equip
gaming and casino operators with the knowledge needed for
the management office; cage operations; and table game and
4/19/2006 Fully documented to help readers grasp the essentials of
planning and successfully managing three major types of
catering operations; this guide evaluates each type according
to operating needs; advantages; and disadvantages.
3/6/2006 Covering topics such as the latest trends in cuisine and meal
concepts; and marketing techniques for the home
replacement food business; this book offers professionals and
aspiring caterers advice on all business aspects for on- and
8/4/2008 Offering professionals and caterers detailed advice on
business aspects for on- and off-premise catering; this guide
presents fresh information on menu design and pricing;
complete with examples and tips for using software tools to
4/23/2011 From Facebook causes and campaigns on MySpace; to a raft
of new startups and innovative projects like Kiva; Change.org
and DonorsChoose; this immensely relevant book delivers
actionable research and recommendations to help readers
11/7/2013 Distilling the wisdom and wit of more than 500 people who
have lived an entire century; this book features their stories
and their insights on business; making it and losing it; great
sorrow and joy—and having lived to tell the tale.
3/24/2003 An invaluable guide to corporate success and a steady
compass for navigating the shifting seas of commerce.
9/3/2013 Thought-provoking and easy-to-read; this book is for

independent non-executive directors in Asia-Pacific who are
having difficulty translating what the codes of Corporate
Governance demand of them into behavior that delivers long-
5/27/2014 Offering a proven strategy to help you become energized at
work; this book will help you turn wasted hours into tasks
accomplished; achieve work-life balance; fuel employee
communication; and keep everyone working at their best.
3/27/2015 Revealing what companies lose by viewing office space as
something to manage or minimize; this practical and insightful
guide demonstrates how the workspace is; in fact; a crucial
driver of productivity and morale.
6/16/2009 Written in a straightforward and accessible style; this book
offers you a detailed look at twelve of today's most important
marketing channels—explaining how each one works and
addressing the challenges you might face should you choose
8/3/2011 Based on real-world examples and anecdotes from some of
the world's most prominent marketers and businesspeople;
this book presents seven questions for determining whether
you've got the potential for a truly explosive idea or the
9/18/2013 Whether you're a business professional trying to decode the
youth market; a marketer looking for a message that
connects; or an entrepreneur trying to develop youth-oriented
products; this book gives you an unparalleled field guide to the
5/12/2006 A versatile; exhaustive resource; this reference is packed with
helpful; practical information for those who must calculate
costs for inventory management or determine exact
measurements for portion control.
7/21/2010 At a time in world economic history when options are
disappearing much faster than they are being created; this
book maps the ways in which China is being transformed
socially; politically; technologically and economically.
11/4/2013 Examining in-depth the transition currently underway in China
from an export-led economic machine to a consumer-driven
market; this book outlines the economic imperative proving
that greater consumer reach in China is a requirement in
3/5/2013 Taking a look inside China's march toward becoming a
sustainable superpower through innovation; this book
presents a balance sheet of the country's technological and
social progress on its path to becoming a world leader.
11/7/2012 Offering invaluable insights into China's unique role in the
world economy; this essential book provides a thought-
provoking analysis of the factors behind the global crisis of
2008-2009 and how it changed the China-West power
2/1/2016 Filled with real-world stories of the foreign and domestic
companies; leading brands; and top executives who have
succeeded in selling to China's consumers; this book offers an
in-depth explanation of what's inside the minds of Chinese
7/29/2009 Blending thought provoking ideas with down-to-earth advice;
this engaging book reveals why creating an intimate; positive;
and long-lasting connection with customers is the key to
success for the twenty-first century organization.
8/3/2012 Authored by the successful head coach of the Duke Women's
Basketball team; this strategic guide shows how she taught
her teams to play with passion and fight hard for recognition;
and allows you to apply her hard-won wisdom to your teams;
8/15/2007 Filled with real-world examples of CIO success stories; this
practical resource provides best practice guidance on the key
responsibilities of the CIO and the CIO's important role in
modern organizations.
6/28/2011 Filled with real-world examples of CIO success stories; this
essential resource offers best practice guidance on the key
responsibilities of CIOs and their indispensable executive
leadership role in modern enterprises of all sizes and
1/13/2006 Including exposition and practice of the skills and
competencies required of a successful CIO; this manual
supports and guides CIOs in acquiring or enhancing technical
skills and leadership competencies to be respected members
11/10/2015 Offering concrete and actionable guidance for understanding
and mastering the most effective storytelling techniques; this
practical; step-by-step guide reveals which stories are the
right ones to tell and clearly shows how stories can bring
2/5/2010 Written for the general reader and industry insiders alike; this
book offers a highly readable and up-to-date narrative and
assessment of the intensifying competition over green
technologies in the automotive sector worldwide.
12/30/2009 Introducing the world of clean tech (also known as green tech)
and its wealth creation potential; this book explores a variety
of clean energy sources and shows how these renewable
resources will spawn successful companies and rising share
3/30/2005 Written to help the new professional firm survive and thrive;
this in-depth handbook lookw at what works in today’s
environment and how to build a firm’s marketing culture to
help it successfully compete and grow in the future.
2/20/2013 Outlining a powerful path to riches which earned the authors a
billion dollars in real estate in just ten years; this book explains
three keys to putting your clients first that will unlock your
potential for greatness.
9/14/2015 For business; accounting; and legal professionals; this
comprehensive guide is an invaluable resource for
understanding the nuanced development of cloud eDiscovery
policies; practices; and law as they continue to unfold and
6/15/2007 For everything from a simple nosh to a hearty but elegant
meal; this book offers more than 150 recipes that have
typically only been enjoyed by privileged members of private
clubs; as well as helpful hints and insights to create these
3/12/2009 A guide to maximizing team productivity through executive
sales coaching; this book shows you how to develop your own
coaching skills so you can boost sales efficiency; train your
staff to better performance; and hire and retain top sales
5/24/2011 Whether you want to become an NLP coach from scratch; or
want to incorporate NLP skills into your existing coaching or
managing role; this book shows you how to use your NLP
skills within a coaching environment and guide your clients to
7/15/2014 With reasoned insight; new data; real-world cases; and
practical guidance; this book shows seasoned executives;
entrepreneurs; students; line-of-business owners; and
technology leaders how to master the new rules of the Code
7/22/2008 Focusing on three core areas that set the stage for successful
commercialization; this book takes you through the complete
lifecycle of product innovation; including screening; funding;
development; and commercialization.
12/12/2013 A practical toolkit for using communication at every step of the
innovation process; this detailed guide introduces core
concepts and methods that help manage complexity;
accelerate synthesis; and clarify and diffuse important
8/17/2015 Packed with advice on improving verbal and non-verbal
communication skills alike; this comprehensive; approachable
guide shows you how easy it is to communicate effectively in
personal and professional relationships.
8/27/2007 Sharing insight about informal organizations; networking; and
lost messages due to cultures of silence; this text helps you
become an effective communicator by explaining how
messages can be sent-and distorted-by differing channels.
1/10/2008 Giving you the simple; effective guidance and training you
need to gain organizational power; this book shows you how
to grab someone's complete attention and deliver a truly
compelling argument that will lead to the result you want.
2/25/2014 Using cutting-edge academic research and extensive industry
practice; this book outlines the strategic decisions needed to
determine which market space provides the best margins;
overall profitability; and growth potential.
7/19/2004 This toolbook can take the pain and uncertainty out of
selecting the right personnel; by providing a systematic way of
pinpointing the people you need for the tasks at hand--using
the McClelland/McBer job competence assessment
6/15/2010 By explaining what CI is; when to use it; how to find the most
useful information and turn it into actual intelligence; and how
to present findings in the most convincing manner; this book
will help you stay ahead of your competition.
11/5/2013 Helping readers gather valuable information on the
competition; the operational environment; and the target
customer; this book explains how to carefully analyze and use
this information in decision making processes to gain market
5/25/2005 With proven techniques for identifying and laying waste to a
company's most serious competitors; this clear-cut text
explains why going on the offensive rather than gathering
information on competitors helps increase market share and
1/13/2009 Full of useful information; tips; and checklists that will help you
lead; manage; or participate in any business at a high level of
competence; this fun; easy-to-access guide covers all the
basics of a top-notch MBA program.
8/15/2007 Whether you work in a big corporation or run your own
business; want to move up from the bottom rung or secure a
place at the top; this guide explores leadership skills you need
to get to your corner office—however you define it—and stay
7/18/2014 Providing a playbook for learning how to take risks; respond to
crises; and create more value from IT; this guide presents
numerous challenges; giving present-day and future IT
leaders the chance to examine; analyze and learn so that they
10/19/2007 Exploring the best ways to manage conflict situations in the
workplace; this book shows that while conflict can be a very
destructive force; it can also prove to be a creative and
positive one if managed correctly.
2/24/2009 If you use the web to reach out beyond the confines of your
office; cubicle; or home to connect and collaborate with others
doing the same thing; this book will show you how people are
working in new ways because of the web; and how you can
1/7/2013 Offering practical and specific guidance on what to do and
what not to do when introducing social media in an
organization; this concise; easy-to-read guide offers a nuts-
and-bolts look at how to get started in social media and drive it
6/11/2010 Taking a unique personal look at the challenges innovators
face in their journey; this book shows how innovation can be
energized to conquer fatigue and help innovators reach
success.
6/10/2015 Showing how building a business with a higher-purpose can
lead to sustainability; profitability and industry leadership; this
comprehensive guide demonstrates that by practicing the four
tenets of conscious marketing; companies can raise their
10/30/2009 Providing a wide-ranging look at what makes social media
tick; this revolutionary book offers case studies and practical
tips as to how we can conduct our business; our politics and
our personal lives using social media.
7/6/2011 Interwoven with case studies of companies successfully
spreading their ideas online; this practical guide equips you for
online success with a one-stop source on the art and science
of developing marketing content that people care about.
12/4/2012 Presenting a one-stop source on the art and science of
developing content that people care about; this book is filled
with case studies of companies successfully spreading their
ideas online—and using them to establish credibility and build
9/9/2013 From big picture strategy to the tactics and tools require to
execute; this informative book offers a clear approach to
social media marketing for both big and small brands alike.
Learn how to conquer the media world's medium and control
1/9/2003 Keep knowledge from walking out the door when employees
leave.
10/1/2015 By highlighting the underlying themes in Islamic finance and

assessing the current practices; this accessible book gives
readers the solid understanding and up-to-date perspective
that form a solid foundation upon which successful Islamic
7/12/2013 To create rich; technologically enabled experiences;
enterprises need close collaboration between marketing and
IT. By practitioners for practitioners; this book explains how
the merging of technology; media; and creativity is
9/30/2009 Offering a common language; better processes; and a set of
practical tools; this book is a real-world guide that successfully
combines the best of brand and direct into something more
powerful and effective than either can be on its own.
5/3/2006 Indispensable for hospitality managers who need to
communicate effectively with their Spanish-speaking
employees; this unique book gives you the basic Spanish
language skills you need at work every day.
2/25/2014 Using technology to create a more customer-centric
experience; this book will show you how to boost conversions
and consumption across your entire business by maximizing
every bit of your hard-earned traffic before; during; and after a
8/22/2007 Examining our innate and powerful addiction to high-speed
activity; this book offers a provocative look at the value of
slowing down and demonstrates clearly that to get further
ahead; faster; people need to cool down.
12/30/2013 Presenting the design process and the best software tools for
creating infographics that communicate; this essential book
will show you how to create infographics to successfully reach
your target audience and tell clear stories with your data.
1/25/2012 Explaining the use of blogging as a first line of communication
to customers; this fun; friendly; practical guide discusses how
to protect your company and employees through privacy;
disclosure; and moderation policies.
3/1/2006 Covering key topics such as choosing a venue or site; costing
and procurement practices; and evaluating risk management
and reducing it with contract management; this book applies
generally accepted project management tools to corporate
3/13/2008 Filled with practical examples and workable solutions; this
definitive book will take you from zero understanding of
organizational fraud to integration of corporate fraud risk
management and sound internal controls into everyday work.
5/3/2013 Uniquely insightful and freshly provocative; this indispensable
manifesto offers a comprehensive; nuanced view of the
daunting regulatory challenges facing the global economy in
the twenty-first century.
5/9/2013 Offering case studies; practical examples and advice from
seasoned professionals; this timely book will help executives;
attorneys; accountants; managers; and owners understand
the legal; technological; economic; and cultural changes that
2/23/2009 With trove of proven winning strategies; this book provides a
one-stop; comprehensive reference guide to the best-of-the-
best practices for corporate business practitioners and
government employees worldwide.
5/7/2013 Authored by the winner of three globally accepted
performance management awards; this book
provides a framework for organizing; automating and
analyzing business methodologies; metrics; processes and
systems that drive business performance.
7/18/2008 Identifying the roles leaders must play in reputation recovery
and sustainability; this insightful book concisely explains why
reputation matters to a company’s valuation and well-being.
10/28/2009 Through practical insights and highlighting traps to avoid; this
plain-English guide describes a proactive fraud and corruption
risk management process that can enhance corporate
resiliency.
1/20/2006 Offering more than a theoretical perspective; this insightful;
practical book presents 25 best practices to help maximize the
return on discretionary corporate investments; resulting in
efforts that do the most social; environmental; and economic
3/15/2013 Presenting laws; rules; regulations; standards and best
practices; this book examines business sustainability and
accountability reporting and their integration into strategy;
governance; risk assessment; performance management and
11/10/2015 Presenting a clear understanding of the qualitative and
quantitative aspects of managing a business; this book offers
business leaders and managers—no matter what their
expertise in financial matters—a guide and proven framework
12/19/2011 Helping professionals develop and follow an effective risk
culture; this step-by-step guide is the fully revised; invaluable
working resource that will show you how to identify risks;
avoid pitfalls within your corporation; and keep it moving
8/31/2009 Addressing cost from a strategic perspective; this book
provides practicing managers with a thorough understanding
of the various dimensions of cost and value in projects; along
with the factors that impact them.
5/5/2006 Offering a review of different methods of cost control strategy
and operations; including information systems and
computerized cost control; this book gives readers the means
to ensure customer satisfaction and produce acceptable profit
9/21/2015 Featuring the underlying mathematical and analytical
principles of cost estimation; this book focuses on the tools
and methods used to predict the research and development;
production; and operating and support costs for successful
11/3/2014 Outlining the six basic principles that operate at the foundation
of high performance; known as LOCKED; this book shares a
multitude of personal leadership stories that illustrate the
principles of LOCKED; and will help you develop effective
1/16/2008 Sythesizing the latest research in psychology; linguistics;
sales tactics; and human communication; this reliable
resource reveals the most effective methods for consistently
and effectively persuading others.
2/21/2013 Demonstrating how companies; brands; and products
struggling to differentiate themselves in a sea of sameness
can foster long-term loyalty and brand preference; this
detailed guide will help you deliver a better business
4/28/2008 Seamlessly bridging academic accounting with real-life
applications; this book is the perfect guide to a complete
understanding of accounting and financial statement analysis
for those with no prior accounting background and those who
6/19/2002 A reference for any organization seeking worker determination
in accomplishing the most difficult business goals.
5/20/2015 Using a series of case studies as examples throughout; this

book describes the agility that comes from collaborative
commerce; and provides key decision makers the
implementation roadmap they need to build a successful
1/11/2008 Based on more than 100 interviews with the principals of
professional firms; including many of today's preeminent
rainmakers; this valuable guide outlines all the steps you
should take to turn your professional staff into a powerful team
6/30/2009 Providing a wealth of hands-on; practical experience; this
powerful book provides your organization with the tools; facts;
and know-how to empower people to deliver their best
performance.
4/30/2009 Packed with everything you need to know to tap into
multicultural markets; this practical; easy-to-understand guide
shows you how to measure the purchasing power of other
cultures and change the way you market to them.
3/24/2003 This book provides the first systematic; interdisciplinary and
hands-on treatment of the issues of greatest saliency for
comparative survey research within and across countries.
5/15/2013 Including examples spanning industries and business
functions to highlight the processes outlined; this book will
help more organizations engage with people beyond their
organizational borders to find better ideas; solutions; talent
9/26/2007 Complete with sample recipes and menus; as well as
revealing photographs and illustrations; this book presents an
engaging; informative; and witty narrative of the interactions
among history; culture; and food.
9/26/2007 Filled with examples and sample problems that connect math
skills to real-world situations; this book presents proven step-
by-step methods for understanding foodservice math and
using it appropriately in the kitchen.
11/23/2015 Presenting groundbreaking original research and the latest
evidence from neuroscience; behavioral genetics; and
psychology; this book guides leaders through the essential
soft skills required to get under the skin and engage an
11/16/2015 Understanding customer behavior and ensuring a positive
experience are crucial to business success. This easy-to-read
guide provides everything you need to know to stay on track;
from interpreting customer data and testing to understanding
10/18/2007 Whatever business you're in; you're ultimately in the customer
business. This authoritative book shows companies how to
deliver an accurate; holistic; and long-term understanding of
their customers through CDI.
4/28/2008 Introducing a new; visionary approach to marketing called
customer experience management; this groundbreaking book
demonstrates the power of collecting relevant customer
information; developing and implementing winning strategies;
1/16/2007 Presenting up-to-date advice on such fundamentals as help
desks; call centers; and IT departments; this unbeatable guide
shows readers how to take stock of their customer service
strengths and weaknesses; create useful customer surveys;
9/18/1999 Aimed at customer service and marketing managers; this
book explores business benefits of delivering customer
service on the Web.
9/10/2015 Authored by one of Canada's top communications pioneers;
this book examines the complex forces influencing the rise of
empowered and demanding customers and outlines a
framework that helps marketers exploit these forces to engage
8/19/2015 With case studies detailing proven approaches for directly
engaging the new consumer; this book shows businesses how
to motivate and transform directly volunteered consumer
knowledge into profitable insights; enabling a new echelon of
1/6/2012 With plenty of examples that showcase best practices for
working with challenges in the field; this guide provides a
comprehensive overview of statistical data analysis research;
featuring real-world case studies and applications.
9/14/2015 Both engaging and informative; this book is a uniquely
practical guide to increasing sales success using the power of
data analytics; and shows you how to transform the corporate
sales function by leveraging big data into better decision-
10/30/1999 Here's how to use data mining tools to make better business
decisions.
5/26/2011 Featuring a new marketing technique with each successive

chapter; and a demonstration of how you can apply each
technique; this book shares invaluable advice for improving
response rates to direct marketing campaigns; identifying new
11/8/2013 Data science is little more than using straight-forward steps to
process raw data into actionable insight; and in this new book;
author and data scientist John Foreman will show you how
that's done within the familiar environment of a spreadsheet.
1/19/2012 Including case studies that integrate simple ideas into the
larger business context; this authoritative book reveals how to
use data to understand the drivers of business outcomes;
which in turn allows for data-driven business decisions.
11/11/2010 Providing top-to-bottom coverage of what works; what doesn't;
and what makes the difference in this important but
misunderstood area; this book can help you take your
marketing performance to the next level while maximizing your
6/21/2011 Filled with provocative examples and insights from the fields
of philosophy; social psychology; intercultural management;
strategy and performance management; this book explains
why facing business dilemmas requires an approach opposite
11/29/2012 Packed with practical and pragmatic suggestions and
methods for dealing with difficult issues and conversations at
work; this unique book shows you how to apply a variety of
tools; tips; and strategies when leading critical conversations
11/10/2009 Filled with in-depth insights; expert advice; and valuable
lessons; this guide helps readers avoid the common pitfalls
associated with this field and presents them with a clear
framework for thinking about how to make any M&A
9/27/2004 This book is a blueprint for leaders who want to eliminate
waste and frustration among their teams; and create
environments of engagement and passion.
11/10/2014 Presenting a no-nonsense and practical approach for
managing - or even leading - at your highest level of
performance; this book shows you how to cut through the
complexities and excuses to start realizing real gains simply
2/22/2013 An inspiring fable structured around a series of false beliefs;
this thought-provoking book discusses myths that seem to
mark the way to success; but in fact lead us further from it;
exposing the pitfalls in many conventional approaches to
6/17/2013 With an emphasis on real-world examples and pragmatic
advice throughout; this groundbreaking resource provides
comprehensive coverage across all aspects of business
analytics; presenting proven management guidelines to drive
1/11/2003 This book provides case studies and histories of successful
logistical operations throughout history; but it also offers
practical guidance on applying proven logistical principles to
your business.
2/22/2014 With a historical view of the three major supply chain efforts of
the last thirty years; this book discusses mathematical
shortcuts set up in the transitional and supply chain
management systems that make it very difficult for companies
5/11/2006 Providing updated information on equipment; procedures;
technology; techniques; safety; government and industry
regulations; and terms of the trade; this book demystifies the
complex decisions facing the new restaurateur and
5/5/2006 Packed with drawings; photographs and charts; this book is
an extensive reference manual for the entire foodservice
development process; including feasibility; space analysis and
programming; layout; equipment selections; and architecture
9/29/2009 Whether your organization produces a product or a service;
this book offers a unique approach that will energize your
organization's innovation process and perfect its ability to
develop and introduce new products and services.
11/5/2013 Providing a toolkit to apply concepts for immediate use in
everyday work; this comprehensive playbook presents a
framework for design thinking that is relevant to business
management; marketing; and design strategies.
4/7/2006 Written by recognized not-for-profit human resource specialist
JoAnn Senger; this informative guide describes the current
types of compensation structures; and identifies the
organizational characteristics influencing the usefulness of
7/5/2006 With an easy-to-follow style; step-by-step considerations; and
a proven; universal five-phase process for creating and
implementing effective brand identity; this book offers all the
tools you need when creating or managing a brand.
2/19/2013 Including case studies showing best practices and world-class
brands; this thorough guide offers brand managers;
marketers; and designers a proven; universal five-phase
process for creating and implementing effective brand identity.
6/11/2009 Containing detailed how-to information; real-life examples;
and exercises; this comprehensive guide provides the tools
and know-how you need to come up with the big ideas that
make a desirable product or service.
8/31/2001 A step-by-step guide; packed with practical advice; for anyone
who wishes to offer training courses over the Internet.
4/19/2011 An amazing true story behind the siege of America's favorite

beer company; this book details how the drama that unfolded
at Anheuser-Busch in 2008 went largely unreported as the
world tumbled into a global economic crisis second only to the
8/30/2011 Providing a framework for looking outside the business to
sense changes; trends; threats; and opportunities; this
virtually inexhaustible resource describes how to implement a
dynamic strategy that responds to changing conditions.
9/15/2014 Providing case studies in which major companies applied
human capital analytics to guide people decisions; this is a
guidebook for collecting; organizing; and analyzing the data
surrounding human capital so you can make the most of your
5/31/2012 Helping readers differentiate between communication and
dialogue; this book identifies the most common reasons
people don't dialogue effectively and provides helpful tips on
how to engage in more effective; productive dialogues.
2/23/2009 Full of practical case studies that show great differentiation in
action; this effective book shows you how to tap into core
differentiating ideas like heritage; market leadership; and
being first to emotionally connect customers to your products.
11/11/2013 Presenting powerful insights; strategies and tools to help you
provide value to digital minds; while connecting with analogue
hearts; this book will revolutionize how you do business in a
digital world.
9/20/2011 Written in an easy-to-read; approachable format; this helpful
guide answers the critical questions marketers have about
connecting with and influencing consumers online.
4/29/2008 Looking at the integral aspects of work and organization using
the metaphor of DNA; this book discusses how the invisible
building blocks of leadership; innovation; management; team
performance and learning affect business and the workplace.
10/2/1999 A pragmatic; soup-to-nuts guide to constructing a document
management system from scratch.
9/27/2007 Written by an international trade and customs expert; this

book uses real examples and real industries to explain global
commerce; and shares the keys to business success on the
global stage.
12/13/2001 A nuts-and-bolts how-to guide to surviving and thriving in the
E-Market.
5/15/2015 Featuring case studies which illustrate the real effect of

corporate social responsibility (CSR) on both business and
society; this book shows companies how to improve the
bottom line by implementing an engaging; authentic; and
4/6/2006 Written specifically for aspiring and established special events
professionals; this informative book provides all the
information you need to start; grow; and manage a special
events-related business or career.
3/8/2013 Featuring interviews with some of the world's leading
companies; this timely book equips you with the tools to
address important issues your company will face when
creating new brands or derivative brands; as well as how to
6/11/2010 Told in the form of an entertaining; enlightening business
fable; this helpful book shows you how better communication
leads to productivity and profitability—and how to make it
happen in your office.
8/27/2010 Revealing a powerful Eastern motivational method; this book
will help you find a pure inspiration or vision; plan out your
action; hone your concentration and focus; and triumph in
bringing about colossal changes in your life and the lives of
4/17/2007 Explaining the story of Microchip and its rebirth; this book
describes how the Aggregate System works; the ten key
elements of it; and how you can put it to work in your own
organization.
11/3/2015 Providing a roadmap to efficient; compliant systems; this book
shows businesses how to build toward sustainability goals and
capture key knowledge of the employees involved in the
process.
11/10/2009 Filled with practical advice and plentiful; easy-to-follow
examples; this book shows how a Challenger brand can get
noticed and steal customers from competitors with much
bigger advertising and marketing budgets.
8/31/2009 The solution to the entrepreneur's Internet marketing problem;
this do-it-yourself book provides the know-how that's needed
to win business in cyberspace while eliminating the need for a
large marketing budget.
9/13/2001 Combine your existing ERP system with the most current Web
technologies and create comprehensive e-business
strategies.
1/16/2008 From the disputes over Social Security to misinterpretations of
the unemployment rate; this book points out the unfortunate
lack of integrity that pervades mainstream economic reporting.
2/27/2012 Including examples from some of the most successful
companies in the world—such as Hewlett-Packard; IBM;
Procter & Gamble; Rockwell; Dow; Ford and many others; this
book illustrates how far businesses have come in their ability
3/31/2006 Incorporating stories and teachings from some of the most
successful companies in the world such as HP; IBM; Dow;
Ford and many others; this book provides an exhaustive study
of intellectual asset management and its implications for
5/13/2004 This text provides a guide to project management; reflecting
significant changes in project management practices over the
last few years. It covers tradition methods of project
management as well as adaptive and extreme approaches.
7/11/2007 If you're looking for a more robust approach to project
management--one that recognizes the project environment
and adapts accordingly; this resource guides you through
traditional methods; but also covers the adaptive and extreme
10/21/2009 Introducing the tools; templates; and processes that you'll
need in your toolkit; this guide explores five different project
management life cycle models for managing a project and
offers step-by-step guidance on how to apply each technique.
1/23/2012 Covering the major project management techniques; including
Traditional; Agile; and Extreme; this in-depth book lays out a
comprehensive overview of all of the best-of-breed project
management approaches and tools today.
5/2/2011 Grounding your education in a healthy dose of background
tempered with a massive shot of step-by-step how-to advice;
this book provides the straight scoop on choosing and
implementing an electronic health records (EHR) system.
7/21/2014 Providing leaders with a framework and toolkit for developing
advanced strategic thinking capabilities; this book will enable
leaders to finally integrate both strategy and innovation into a
strategic approach that drives their profitable growth.
5/4/2011 Imagine working in an office where you feel in control and on
top of things; instead of overwhelmed. With help from this
practical guide; you will learn to create streamlined information
systems; processes and workflows; which will increase your
6/19/2001
A handbook for responsible marketers who wish to make
effective use of electronic mail for delivering messages
directly to customers.
2/26/2008 Designed to educate marketers from all types of
organizations; this paint by numbers book contains the step-
by-step instructions you need to accomplish your goals; create
better relationships; and move your organization to a higher
3/8/2013 Whether you’re an enterprise-level marketer using a third-
party e-mail marketing company or small business owner
handling everything yourself; this practical; easy-to-follow
book will show you how to get the most out of your e-mail
5/28/2010 Through practical; proven techniques and helpful exercises;
this book will help you discover how you can increase your
confidence; build stronger relationships with your partner;
family; and colleagues; and find authentic happiness.
2/5/2010 A practical but rigorous guide to US employment law; this
book examines the relevant statutes; judicial decisions;
executive orders; and administrative policies that shape the
respective rights of managers and workers at the workplace.
3/7/2011 Brimming with practical solutions; offerings; planning; and
implementation ideas; this timely book explores the
organizational and strategic aspects of integrating Green
initiatives with Green-related IT resources and offerings; such
5/25/2011 Covering everything you need to know about social media
marketing and the rise of the new social consumer; this book
shows you how to create effective strategies based on proven
examples and earn buy-in from your marketing teams.
1/12/2011 Covering everything you need to know about social media
marketing and the rise of the new social consumer; this
comprehensive guide shows you how to create effective
strategies based on proven examples and earn buy-in from
2/7/2008 Engaging both the creative and practical parts of the brain to
teach smart leadership skills in an active and exciting way;
this strategy-packed book offers a practical framework for
successful leadership that works regardless of your role or
3/31/2011 Offering both a fable and a step-by-step blueprint; this book is
packed with ideas and strategies for building a dynamic
culture that engages employees at all levels of the
organization; releasing the true potential of your organization.
6/4/2013 Enterprise performance management (EPM) has been rapidly
advancing; especially in the areas of predictive analysis and
cloud-based solutions. This book introduces a framework for
implementing and managing next-generation functionality for
1/12/2011 Filled with helpful tables and charts; this informative guide
offers a wealth of knowledge on the drivers; the techniques;
the benefits; as well as the pitfalls to avoid; in successfully
implementing enterprise risk management.
6/11/2010 Demystifying the mystery supply chain management is for
many; this resourceful book shows how to manage a supply
chain across an enterprise; encompassing technological;
financial; procurement; and operational issues.
12/6/2011 Offering practical exercises; real-life examples; and valuable
applications from Asia; this compelling book is essential
reading for leaders who want to inspire and influence their
people and organizations to greater success.
7/22/2002 Presents Enterprise Resource Planning concisely with focus
points from proper project launching to e-commerce
foundation; and more.
6/16/2010 Providing readers with firsthand observations; experiences;
and research; this fascinating book tells the story of how
ESPN managed to sustain its growth; innovation; and brand in
a highly competitive and rapidly evolving marketplace.
4/13/2006 Full of valuable tips; techniques; illustrative real world
examples; exhibits; and best practices; this handy and concise
book will help you stay up to date on the newest thinking;
strategies; developments; and technologies in Balanced
10/29/2009 Based on more than two decades of consulting; teaching; and
research; the author of this nuts-and-bolts book provides you
with practical "how-to" examples and best practices on every
area of managing ethics inside your organization.
11/26/2002 Learn how to improve your cash flow with this guide's tips;
hints and techniques.
1/14/2003 This reference provides an overview of the credit; collections;

and accounts receivable functions; as well as
tips; techniques and case studies; and shows how to
streamline the credit process and how to make this area as
2/17/2006 For companies seeking to improve the management of their
efficie
supply chains; this easy-to-use guide contains tips and
techniques for maximizing supply chain innovation strategies.
9/28/2011 Presenting the core concepts and techniques of supply chain
management in a clear; concise and easily readable style; this
guide provides the tools; guidance; and examples to help
maximize business performance and create competitive
7/19/2005 From assessing a need for entertainment at an event to hiring
talent and coordinating the nuts-and-bolts production details;
this hands-on resource equips event planners with tools they
need to efficiently produce and manage entertainment for any
3/10/2006 Including appendices with sample forms and contracts; this
book provides the most effective tools for carrying out every
phase of a successful; integrated marketing campaign for any
event of any size.
1/28/2005 Plan special events that come off without a hitch. This unique
book is packed with practical advice on every aspect of
organizing; scheduling; staffing; coordinating and managing
any kind of event; from your company holiday party to a
3/13/2006 Presenting theory and practical applications; this book
provides a comprehensive resource for managing event risk
and limiting liability for modest and grand events.
3/16/2006 Providing step-by-step guidelines for attracting; signing; and
keeping sponsorship for any event; this hands-on resource
presents successful strategies and tools for staying
competitive in today's market.
4/2/2008 Providing an inside look at one of the world's most successful
real estate companies; this insightful book reveals how
RE/MAX grew from a renegade bunch of mavericks to a tight
network of over 100;000 agents in more than 50 countries.
6/16/2010 Presenting a powerful operating philosophy that will steer your
organization to higher levels of growth; productivity; and
performance; this book offers provocative and practical advice
to turn anyone into a perpetual results-driven machine.
12/18/2009 Offering first-hand insights; experience; and best practices;
this essential book provides management lessons that are as
entertaining as they are instructive; all built around the deep
thoughts and ideas of leaders who are the best in business.
7/10/2011 Social media allows you to engage honestly and openly with
stakeholders in a way that your competitors aren't. This guide
explains how to put your digital strategy at the center of how
your organization communicates; operates; organizes itself;
12/16/2010 Helping you to bring positive change and attain the highest
levels of success; this book delivers optimistic solutions to
become better than you were yesterday and realize
abundance at every level for personal and professional
8/20/2007 A tactical-level guide; this book shows how to get beyond the
presentation of a value proposition and engage with the
customer in a way in which the absence and sources of value
are objectively evaluated and the common barriers to sales
6/10/2009 Loaded with carefully formulated psychological tactics that you
can apply to any person or any situation; this book provides
the solutions to your business problems that will give you a
built-in advantage over the competition.
5/31/2012 Helping corporate executives and managers understand the
full ramifications of good corporate governance and
compliance; this book provides how-to; authoritative guidance
for creating a best-in-class fraud prevention and compliance
5/20/2009 Introducing a revolutionary training system that’s been used
with success on executives and endurance athletes; this book
will teach you the skills; techniques; and positive practices
needed to create a sustainable path to achieve your career
11/11/2010 Complete with practical steps for planning; executing; and
measuring incorporation of cloud computing in a wide variety
of organizations; this book explores why cloud computing is
happening; why it will happen; and why it is worth
7/19/2001
An examination of how e-business will transform your
organization; from supply chain to complete reinvention of
business models.
3/24/2003 Provides executives with the tools necessary to transform a
wide variety of opinions and data into applicable business
knowledge in order to remain successful.
8/26/2011 Sharing his forty-five years of project management
experience; best-selling author and industry guru Robert
Wysocki presents a straightforward; enlightening; and
pragmatic guide to help senior managers make the transition
4/19/2011 A practical foundation to the Solvency II process for
executives; practitioners; and consultants; this accessible
resource presents an overview of the many issues your
company will likely face in dealing with this forthcoming
4/30/2004 The premise of this book is that the adoption of Web services
will not be based on the desire to implement a "new
technology;" but rather on the technology’s ability to deliver
strategic business value.
1/21/2014 Bridging the gap between business and design; this book
explains how the quality of customer experience is the key to
unlocking greater engagement and higher customer lifetime
value; and how the design process can be used to create a
3/28/2006 Ideal for meeting planners and convention and exhibit
managers; this book is a great resource for anyone looking to
broaden their understanding of the field; enhance their
effectiveness on the job; and build a sound future in the trade
10/27/2009 At a time when corporate dishonesty is dominating public
attention; this provocative; moving; and intensely personal
book provides a rare insider's glimpse into the spectacular rise
and fall of WorldCom; a telecom titan.
8/19/2015 Drawing upon empirical data from more than 75;000 people in
the Australian and New Zealand workforce; this book presents
a data-driven framework for being an effective leader; with
expert guidance toward the actions that you can take to
7/23/2015 Authored by internationally recognized authorities on problem
solving and creativity in organizations; this book provides an
alternative outlook on business strategy and people
management for leaders navigating uncertain waters; where
5/26/2009 Based on six years of research and unprecedented access to
Toyota facilities; documents; and activities; this book explains
what makes Toyota great and what you and your business
can learn from its success.
4/7/2011 By showing you how to tap into the explosive growth of social
media and reach your customers with effective Facebook
advertising campaigns; this detailed book presents profitable
ideas and techniques for putting your company's best face
9/26/2011 From setting up your profile; finding and adding friends;
sharing photos and videos; and playing popular games like
FarmVille and CityVille; this handbook presents little-known
tips; easy-to-navigate shortcuts; and useful tools that will save
4/23/2010 Filled with the unique insights and insider knowledge of two
Facebook employees; this friendly guide will help you put your
best face forward and dive in to all the exciting new features
that Facebook offers.
5/3/2011 Are you ready to get active on Facebook but have no clue
where to start? This fun and friendly resource covers the latest
updates and guides new users into the Facebook experience
quickly and easily.
3/4/2013 Want to locate old classmates; make new friends; share
photos and websites; play games; organize a "real-world"
event; or promote your favorite cause? This fun and friendly
book covers the latest updates and guides new users into the
10/28/2011 A detailed resource for businesses and individuals seeking to
promote goods and services on Facebook; this all-in-one
guide gives marketers and small-business owners all the tools
they need to create successful Facebook marketing
3/29/2013 Covering the tools; techniques; and apps you need to know to
create successful Facebook marketing campaigns; this
detailed resource reveals how to create successful Facebook
marketing strategies; and shows you how to incorporate and
4/23/2010 Packed with vital real-world case studies; this insightful
resource focuses on the strategies; tactics; and techniques
necessary to lead your organization into the world of
Facebook marketing.
11/14/2013 Packed with real-world case studies that provide you with
helpful frames of reference; this how-to guide is an essential
starting point for developing a successful marketing campaign
on Facebook and reaching the audience you want.
11/18/2013 Covering new and ever-evolving tools; this must-read guide
introduces you to the psychology of a Facebook user; shows
how third-party apps can be used with your Facebook
presence; and helps you focus on tried-and-true strategies
10/6/2015 Authored by a leading expert on helping others use Facebook
and other social media tools to promote and enhance their
brands; this practical guide arms novice to expert marketers
with everything they need to plan; refine; execute; and
11/30/2011 Presenting a story of corporate hubris; this enthralling book is
the comprehensive and compelling true story of the company
at the center of the financial storm and how it nearly caused
the entire economic system to collapse.
3/14/2008 Addressing every aspect of project management with practical
explanations and advice; this guide offers a wealth of reliable
information for professionals who need a dependable
resource to answer questions and solve problems as they
10/30/2009 Containing straightforward insights; this well-rounded guide to
the dynamic field of finance will help you understand what the
principles of modern finance are and how they can be used to
make the right decisions when managing risk and return.
4/5/2006 Providing hotel managers and finance executives an
understanding of the techniques of cost control essential to
the success of a motel or small hotel; this book offers valuable
guidelines on all areas of finance related to hotel operations.
11/17/2014 Containing illustrative examples and stories from a range of
experienced leaders and experts; this indispensable guide
provides basic frameworks; processes; and tools to help first-
time leaders and their teams deliver better results faster.
3/4/2008 Providing proven; real-world implementation insights from
globally recognized and award-winning organizations; this
book shows how to implement Fortune 100 companies'
enterprise techniques and strategies within your organization.
8/7/2013 Offering practical pedagogical tools; including chapter
overviews; outlines; highlights; feature boxes; problems; Web
links; technology tools; and key terms and concepts; this book
presents a firm understanding and mastery of the principles of
5/12/2006 Featuring the most up-to-date material on the significant
impact of new technology on cost control; this easy-to-use
reference provides students and managers with the wide-
ranging knowledge and specific solutions to keep costs low
9/28/2007 Taking a culinary perspective to pairing wine with food; this
practical; user-friendly guide uses sensory analysis to help the
practitioner identify key elements that affect pairings; rather
than following the usual laundry list of wine-to-food matches.
4/21/2006 Providing sample layouts of award-winning floor plans from
which effective designs can be modeled; this text will show
you how to create a facility that blends the most efficient work
environment with an ambience that will attract more
8/20/2013 Using a menu-driven approach; this book is full of
management tools; best practices; and techniques that will
show readers how to position; manage; and leverage a
successful food service operation—commercial and non-
4/11/2011 An important call for effective law enforcement; free speech;
and fair play; this gripping book delves deep inside Wall
Street; revealing how the $6 billion hedge fund Greenlight
Capital conducts its investment research; and detailing the
3/27/2003 Presents proven techniques for reversing and sales decline
and developing business-generating ideas for sustaining
momentum when business is good.
8/20/2010 As Malcolm Forbes put it; "Failure is success if we learn from
it;" and this unique book shares the missteps of others so you
can learn from them; be inspired by them; and succeed where
you may not have seen opportunity before.
12/14/2005 Much more than a powerful business biography; this
compelling book explains the lessons Bill Ford has drawn his
successes from; and how he has used these lessons to drive
Ford Motor Company toward a new era of innovation and
10/28/2011 Consistently practical in its coverage; this book discusses
general issues related to forecasting and management;
introduces a variety of methods; and shows how to apply
these methods to significant issues in managing technological
6/11/2010 Offering guidance; understanding; and new; real-world case
studies on the major types of fraud; this straightforward guide
provides proven methods of prevention; as well as solutions to
expose different types of fraud.
1/15/2014 Packed with examples and sample cases illustrating pertinent
concepts in practice; this authoritative guide thoroughly
reveals the elements of analysis that are used in today's fraud
examinations; fraud investigations; and financial crime
8/31/2007 From translating wine labels and identifying bargains; to
developing your own wine tastes; and pairing French wine
with foods; this informative guide takes you on an intoxicating
journey through the wonderful world of French wine.
3/25/2009 With advice and essential guidance from battle tested IP pros;
this book examines patents; copyrights; and trademarks; how
intellectual property assets work and the subtle and not-so-
subtle ways in which they are used for competitive advantage.
1/11/2013 Providing an easy-to-follow road map that is adaptable to your
personality; circumstances and growth goals; this book is a
start-to-finish guide that demystifies the networking process
and teaches readers how to truly benefit from getting
12/12/2013 Presenting CEOs; CFOs; CIOs; and IT managers with a
powerful and accessible resource packed with useful material;
this book gives companies of all sizes the tools to effectively
link IT to business strategy and produce effective; actionable
11/18/2013 Exploring the related topics of team and group coaching in
depth; this book explains how to integrate the practice into an
organization and how to maximize it to full effect.
10/29/2004 Through refreshing and enlightening anecdotes; this book
explains how Continental Airlines; under Gordon Bethune's
leadership; went from the bankrupt laughingstock of the U.S.
airline industry to one of the most respected and reliable
3/12/2010 Providing robust coverage of problem solving and decision-
making skills; this book offers an integrated framework for
understanding how value creation relates to all aspects of
corporate finance.
4/20/2006 Enhanced with powerful pedagogical tools for easy teaching
and learning; this helpful guide offers a complete; thorough
review of the principles of planning a menu; from concept
development and design mechanics to menu pricing and
5/18/2011 By synthesizing and structuring findings from a range of
disciplines and over 60 years of the authors' combined
practical experience; this thought-provoking book presents
simple strategies that any organization can use to master the
4/12/2011 Packed with case studies; personal stories; and useful
anecdotes; this book will help you discover how business
breakthroughs can only occur when you confront hard truths
head-on; then take complete responsibility for your problems
5/11/2011 As one of the few entrepreneurs in the world with expertise
building both social media and games; author Jon Radoff
explores how social games can be put to work for any
business and examines why they work at all.
8/19/2014 Containing the leadership strategies you need to manage and
motivate the Millennials; this informative book explores all the
myths about this up and coming generation and shows you
how Millennials can be your most creative; motivated; and
7/30/2008 Venturing deep into the technology age gap; this research-rich
book provides real-world solutions to combine the best that
younger and older workers have to offer in recruitment and
retention; employee training; management decision-making;
5/12/2011 Presenting nitty-gritty knowledge that will help you get into
your customers' frame of mind; this practical book offers
simple; easy-to-execute ideas for how best to work with and
sell to each of the four generations in today's marketplace.
8/31/2008 From an organizational perspective; this book presents the
advantages of spatially enabling existing enterprise systems
and illustrates how GIS is applied in the real world through
rigorous case study analyses of twenty companies.
8/3/2007 Revealing not only George Washington's character; but also
his leadership; his vision; and most surprising of all; his
business skills and acumen; this insightful book brings to light
a man of true character; worthy of emulation.
12/5/2011 Through practical advice; true-to-life examples; and action-
oriented tips; this book includes a four-step perception
management process to evaluate how you are perceived and
change that perception; if necessary; so you can get in front of
12/6/2005 Based on the author's own extensive sales experience; this
one-of-a-kind sales resource offers proven; best-practices on
how-to get into VITO's (Very Important Top Officer) head; get
into their budgets; and get on their team as a "trusted
7/18/2008 Featuring stories; anecdotes; personal observations; and
advice of visionary leaders in business; this inspirational book
shows the positive benefits of becoming involved in your
community and of affiliating your business with charities and
4/23/2009 Cutting through the myths surrounding globalization to look
more closely at its real impact; this book presents an accurate
picture of the present status of globalization and its future
consequences.
7/14/2015 Providing an absorbing account of the state of the world
during the Great Recession years since 2008; this book offers
fresh and entertaining perspectives on perennial economic
problems; while explaining how the worldwide economy is
1/11/2006 With a combination of case studies from business leaders;
authoritative material on business strategy; and a
“globalization staircase” framework; this book provides insight
into how today’s globalizers can achieve the same success.
1/5/2011 Revealing that the realities of international marketing are more
multilateral; this clearly written guide prepares students to
become effective managers overseeing global marketing
activities in an increasingly competitive environment.
12/10/2007 Complete with sample forms and checklists; this hands-on
resource illuminates the procedures and nuances of planning
and executing multinational and multicultural events.
11/17/2005 Packed with practical insider tips and eye-opening anecdotes;
this thoroughly engaging guide helps you to develop a high
degree of cross-cultural competency that translates into an
unbeatable competitive edge; virtually anywhere in the world.
3/22/2010 Sorting out fact from fiction; this friendly guide helps readers
explore solutions to this challenging problem; from what
governments and industry can do to what readers can do at
home and how to get involved.
4/4/2012 Packed with tools; tips; and techniques that will help readers
set-up; launch; run; and measure mobile media campaigns;
this practical book will allow business owners and marketers
to garner enviable response rates and watch their revenue
6/21/2011 Filled with in-depth insights that will enhance your
understanding of this field; this book offers an engaging look
at deals and deal-makers in the context of recent historical
events.
5/16/2011 Providing business lessons from one of the greatest Olympic
teams of all time; this unique book dissects and analyzes the
elements of a successful team; how to assemble one; and
what philosophies will keep the team's shared goal a reality.
8/31/2006 Learn how to track sales; predict trends; and prospect with
GoldMine.
This handy; practical guide will show you how to manage
contacts; set schedules; and create reports; while customers
2/8/2001 Make the most
are beating of the
a path contact
to your management program
door.
GoldMine.
3/7/2013 Offering systematic advice for moving your ideas to execution;

this book discusses leveraging mixed environments; working
through resistance and setbacks; developing a practical plan
for implementation; navigating collaborative opportunities; and
1/11/2013 Rich with actionable advice on integrating marketing and
corporate social initiatives into your broader business goals;
this book was written for capitalists with the hearts and smarts
to generate positive social impacts and bottom-line business
6/22/2010 Explaining how to use AdWords and get the most from the
newest tools; including the exciting Website Optimizer; this
valuable guide shows you how to create ads that appear
beside search results specifically related to your business.
3/14/2012 Sharing best practices in split testing; opt-in landing page
structure; and ad group structure; this fun and friendly guide
walks you through the newest tips; tricks; and techniques for
maximizing your AdWords campaign.
1/4/2007 Describing the concept of Google Analytics; what it offers; and
how it compares to popular site statistics programs; this book
will help you understand the reports it generates and use the
information to make your Web site a real asset to your
1/10/2008 Explaining the concepts behind analytics; this informative
book shows how to set up Google Analytics; choose goals
and filters; read Google Analytics reports and graphs; and use
that information to improve your web site performance.
4/13/2011 By helping you discover what information to track; how to
choose the right goals and filters; and; most importantly; how
to compile this data and use it to improve your Web site and
attract more potential customers; this indispensible guide
6/2/2010 If you have a small business; these eight self-contained
minibooks will show you how to use the Google tools that are
available at little or no cost; such as Google Apps; Google
search tools for business; highlighting your business; and
10/26/2009 Exploring the people and philosophies that have made Google
a global phenomenon in less than fifteen years; this book
shows how the drive and determination of these incredible
entrepreneurs allowed them to create one of today's most
4/4/2013 Explaining how to create and maximize your Google+
presence to connect with your customers; this friendly guide
will help you confidently enter the exciting new Google+ social
neighborhood.
8/2/2012 Addressing the various issues that affect corporate value; this
book reveals how to recognize internal processes and
external events that affect value creation; and highlights how
to create resilient organizations that generate greater value
10/24/2011 Featuring an expert's insider secrets to successfully shaping;
leading; and overseeing your organization to achieve
corporate goals; this book provides critical insights for
understanding the role of governance; risk management; and
1/29/2012 Using real-world examples from household name companies;
along with nimble tactics; tools; and metrics; this book arms
you with actionable advice to shake any business out of a
floundering stupor and teaches you how to remain reactive to
4/14/2010 Using more than 30 in-depth examples; this book examines
and dissects teams at top-management; business-unit; and
functional levels and isolates five key factors that drive team
performance to offer you insight into the ways these teams
1/7/2013 Examining the role of inventors and inventions in fueling
innovation and global advancement; this book will help
readers understand the impact of inventions throughout
history; and guide the next generation of citizens; decision
2/28/2008 Offering simple but sophisticated guidelines for the hiring;
promotion; and delegation of significant responsibilities to high
achievers; this ultimate reference will help any manager
concerned with personal development and organizational
10/25/2010 If you want to take advantage of profit-enhancing opportunities
while minimizing negative environmental and social impact;
this practical guide shows you how to implement green
business practices and gain competitive advantage.
2/2/2012 Including case studies; checklists; process visuals and
indispensable resources; this book presents the skills needed
to build a global execution platform that will keep your
organization relevant and competitive in the international
4/8/2010 Carefully explaining what guerilla marketing is; who does it;
and why; this savvy; hands-on guide demonstrates how you
can enter the guerilla jungle and emerge with the lion’s share
of the sales!
8/2/2013 Including commentary and advice from America's top
recruiters; this timely guide explains how to integrate using
social media and social networking tools like Facebook;
Twitter; LinkedIn; and ZoomInfo to make your job search more
5/15/2013 By discussing issues and debunking myths about customer
service with concepts that are solid and proven in the industry;
this book also goes into further detail to address problem-
solving; quality tools and assessments; staffing; marketing;
11/30/2012 "The Economist" covers a wide range of subjects with
confidence; wit and authority--Economist Books mirror this
approach. This book thoughtfully considers how companies
can be more effective and improve their decision-making
approach. This guide outlines a proven approach for engaging
all stakeholders in the project management process and walks
5/3/2011 Based on the founding and growth of Taylor Guitars; one of
the world's most successful guitar manufacturers; this book is
a story of guts and gumption; an unwavering commitment to
quality; and the hard lessons that made Taylor Guitars the
11/3/2014 Based on actionable; topical leadership and management
hacks to bridge eleven gaps every business needs to cross;
this book offers a fresh perspective that makes it easy for
leaders to create a roadmap to identify; refine; develop; and
6/28/2013 Addressing both the soft personal/interpersonal skills of
decision making and the hard technical skills involving
mathematics and modeling; this book shows how to identify
and overcome the numerous challenges of decision making
7/29/2009 Featuring top-ranked experts and scholars in the field; this
comprehensive and authoritative survey offers a state-of-the-
art overview of key global developments in international and
cross-cultural management.
1/4/2012 By bringing together the latest approaches from leading
experts in organizational learning and knowledge
management; this book provides a unique and valuable
overview of current thinking about how organizations
11/16/2010 An admission ticket to Harvard Business School is a hot
commodity; and an HBS degree is highly respected in the
business world. This valuable book tells you why.
10/11/2013 Presenting the ultimate analytics guide for the health industry
leader; this essential book equips business leaders with little-
to-no experience in analytics to understand how to incorporate
analytics as a cornerstone of their 21st century competitive
2/3/2014 Revealing the true potential of analytics to harness vast
amounts of data; this book walks your organization from
relying on generic reports and dashboards to developing
powerful analytic applications that drive effective decision-
1/28/2008 An invaluable tool for auditors; fraud investigators; and
healthcare managers; this guide provides tips and techniques
to help readers spot the "red flags" of fraudulent activity and
reveals the steps to take when fraud is suspected.
1/16/2008 With insight from some of the world's heaviest hitters of all
time—from Sun Tzu to George S. Patton; Jesus Christ to
Siddhartha Gautama; this practical resource serves up
strategy and tactics for those who want to plan and win the big
10/11/2007 Using real-world case studies; examples; and exercises; this
guide provides the psychological; physical; and language-
based tactics you need to turn yourself into a Heavy Hitter.
6/1/2012 Explaining how to bring brand stories into interactive; dynamic
places online; in addition to traditional television; radio; print;
and outdoor ads; this guide will help sharpen your writing
chops; unleash your creativity; and help raise the level of your
6/30/2002 Learn how manufacturing procedures are perceived in the
business world at present.
11/25/2009 Fascinating and unprecedented; this book provides an in-

depth analysis into how Ted Rogers leveraged his stake in a
small Toronto FM radio station and propelled it into a media
and telecommunications behemoth worth over $23 billion.
10/4/2007 Packed with fresh case studies from leading companies;
invaluable tips; helpful exercises; useful checklists and
revealing benchmarks; this guide presents a proven system
for hiring superior people; individually or in groups; with
12/18/2013 Using real-world examples and proven; effective techniques to
teach the skill of great business storytelling; this book explains
what good storytelling is; why business leaders need to learn
it; how to create effective stories; and how to practice for
8/14/2007 Offering a hands-on; practical; and applications-based
approach; this book provides both busy professionals and
students with a one-stop comprehensive guide to human
resources in the hospitality industry.
5/12/2006 Complete with scores of helpful drawings; charts; and tables;
this pedagogical toolguide is the ultimate resource for
students who need to grasp the principles of financial
accounting and learn to apply them to real-world hospitality
3/1/2007 Providing a straightforward; practical approach and real-world
advice; this comprehensive how-to book will help the
hospitality manager retain the most important business
concepts and skills of hospitality finance.
6/6/2006 Covering the technology used in each segment of the
hospitality industry; this insightful book emphasizes the
management decisions necessary to purchase; implement;
and execute technology initiatives in a hospitality operation.
4/30/2012 Ensuring the most current information; this edition covers
relevant recent events and trends; such as the impact of the
economic collapse on hotel development; international
perspectives; data privacy; safety and security; and updates to
5/10/2006 Packed with interactive exercises as well as up-to-date legal
information; this book encourages readers to think critically
about legal concepts related to hospitality and emphasizes
preventive legal management and effective decision-making.
7/12/2006 Offering hands-on coverage of computer applications and
practical decision-making skills; this book presents
fundamental concepts and analytical techniques essential to
real-world accounting systems; evaluating operations; and
5/23/2006 Covering the major principles of marketing with a practical;
applications-oriented approach; this core text addresses the
continuous maturation and changes in the hospitality and
tourism industry with regards to new marketing strategies.
4/24/2006 Providing in-depth instruction based on the strategies of
leading hospitality organizations; this comprehensive book
introduces crucial sales and marketing concepts and
describes how they apply to hospitality businesses and
9/22/2006 Offering a complete; comprehensive; and managerially useful
treatment of strategic management in the hospitality industry;
this realistic; balanced book provides the most relevant
models; theories; and hospitality practices to help you manage
9/15/2006 Combining detailed presentations of each department while
examining organizational structure and the interdependent
relationship among departments; this complete resource
prepares readers to succeed as managers in the hotel and
4/23/2011 Including practical case studies; commentaries; and articles
on the international hotel work force; this guide uses a human
resources approach to cover the unique management and
operational challenges in the front offices of today’s hotels and
7/25/2006 With sections on hotel risk management; security; and
housekeeping management; this book uses a human
resources approach to cover the unique management and
operational challenges in the front offices of today's hotels and
5/10/2006 Providing different points of view through contributions from
leading industry professionals and academics; this book helps
readers develop the wide-ranging knowledge and analytical
skills needed to succeed in the burgeoning and dynamic hotel
4/20/2006 Using case studies from the author’s extensive experience in
hospitality; this practical text offers future industry
professionals the tools to manage resources; administer
assets; and manage technical operations of a housekeeping
3/10/2011 Filled with his typical modesty and humor; this inspiring book
tells the amazing story behind Tony Hawk's unprecedented
success from skateboarder to CEO; and the secrets behind
his lasting appeal.
5/31/2010 To improve communication; performance; and morale among
NASA’s technical teams; former NASA Astrophysicist Dr.
Charlie Pellerin developed the teambuilding process
described in this book; which can be applied in any
5/13/2011 By providing entertaining and clever presentation insights;
veteran presenter Scott Schwertly gives you the ins and outs
to building; designing; and delivering a fire-breathing; wing-
flapping; roar-bellowing behemoth of a presentation.
4/2/2009 Revealing the myths that keep the majority of salespeople
broke; frustrated; and unhappy; this book gives you all the
specialized skills you need to sell more and sell better; and
shows you how to put them to work immediately and become
10/30/2006 Written in a step-by-step; down-to-earth language; this book
gives you everything you need to learn the expert techniques
for conducting your own professional-quality surveys without
paying professional fees.
8/2/2007 Use this one-of-a-kind guide to learn how to win over the
stubborn; obnoxious; and belligerent (SOB) customers who
make most salespeople want to run away screaming.
12/2/2010 Straightforward and entertaining; this user-friendly resource
walks you step-by-step through the process of writing;
rehearsing; and delivering a presentation that doesn't make
you break out in a cold sweat.
12/18/2010 Showing owners; executives; and managers of small and
medium-size businesses where and how to find A-player
employees; this handy hiring guide shows you where to look;
what to ask; and who to hire to boost your business today.
11/30/2011 Concise; to-the-point; and highly useable; this practical and
inspiring guide presents a series of personal and business
challenges recognizable to leaders; then deals with each
through insight; personal experience; and a discussion of why
4/20/2006 Written for the student who wishes to explore the catering
business or the experienced caterer who wants to improve an
existing business; this book will assist in the organizing;
planning; directing and the controlling of a catering operation.
4/4/2011 Using real-world examples from successful business owners;
this practical book demonstrates how to create a deep;
emotional connection between your products and new
consumers.
3/30/2009 Utilizing tons of real examples and simple; straightforward
explanations; this handy guide offers a straightforward; down-
to-earth game plan for super-successful small-town marketing.
3/10/2010 Challenging the persistent belief that important quantities were
beyond measurement; this book makes the case that
everything is measurable and offers some examples that
should inspire readers to attempt measurements even when it
12/28/2010 Including recent research and intuitive explanations; this
insightful and eloquent book will show you how to measure
those things in your own business that; until now; you may
have considered immeasurable.
8/7/2014 Showing managers how to inform themselves in order to
make less risky; more profitable business decisions; this
insightful and eloquent book explains how any problem; no
matter how difficult; ill-defined; or uncertain can lend itself to
3/23/2006 Updated for today's competitive marketplace; this book
features an expanded examination of the franchise system; in-
depth discussions on customer relations; and a wealth of
information on staff training.
4/9/2013 Whether you're presenting or speaking to one person or
thousands; this unique; step-by-step book reveals how you
can be a confident; clear and influential presenter every time
by using an internationally proven 13-step system to
2/23/2009 Using true stories from the trenches; this enlightening guide
shows you how to make positive and assertive sales
presentations in a way that forges long-lasting relationships;
builds client confidence; and keeps you out of the "jerk"
2/1/2012 Including revealing interviews with a diverse group of leaders;
business execs; experts; and everyday people on the front
lines; this book explores how we think; behave; lead; and
govern our institutions and ourselves to uncover the values-
1/23/2008 Through entertaining anecdotes; surprising case studies;
cutting-edge research; and revealing interviews; this unique
book will help you bring excellence and significance to your
business endeavors—and your life.
5/23/2013 Providing essential action steps for implementation of
advanced analytics on human capital; this book presents an
in-depth look at the science of human capital analytics; and
provides a framework for using predictive analytics to optimize
4/21/2006 Designed to help hospitality students as well as practicing and
aspiring managers; this book focuses on the management of
human resources; with particular emphasis on supervision of
employees and on traditional functions such as hiring and
5/11/2006 Providing students with the essential tools to successfully
manage and implement effective strategies; this book
examines issues in human resource management in
hospitality; including selection; compensation; motivation;
9/24/2004 This text clearly shows how outsourcing offers an effective;
low-cost alternative to traditional administration and provides
HR managers with new opportunities to contribute directly to
their companies' overall strategy and business performance.
1/6/2005 This informative text presents the compelling contributions of
thought leaders and renowned HR executives who offer a
road map for the changing future of Human Resources so HR
professionals can change with it.
3/22/2003 Hot tips on the latest hiring trends.
4/12/2007 Providing the tools you need to keep your HR administration

running smoothly and the latest techniques for motivating your
workforce; this practical guide will help you to avoid major HR
missteps and increase your effectiveness as an HR
8/31/2008 A definitive guide to successfully employing people in a
hospitality organization; this book approaches hospitality HR
management as a decision-making practice that affects the
performance; quality; and legal compliance of the business as
6/1/2015 Presenting A deep examination of the concept of moral
leadership; this book examines what it is; how it's acquired;
and how it can be applied in business; government; and
society. It shows you how to be a leader wherever you are;
11/30/2011 Inspiring and enlightening; this engaging and entertaining
book is filled with exclusive interviews; profiles; and analyses
of leading financial; business; and artistic stars who have
based their lives and careers on the philosophy of the
4/28/2008 Providing savvy advice and strategic insights for recognizing
and dealing with situations that can threaten your career; this
survival guide will help you develop skills to read a room;
assess what is happening around you; and control your career
11/4/2010 Whether you're in a tiny startup or a major corporation; this
book lays out a complete system for objectively assessing a
market before you develop a product or any business idea.
10/14/2015 Based on data and stories drawn from dozens of top brands
and thousands of consumers; this book provides expert
insights about connecting with customers effectively across all
channels and over time; and explores the benefits of a new
3/22/2010 Presenting a range of perspectives by leading academics; this
volume addresses commonly held beliefs and misconceptions
about the nature and role of multi-national enterprises.
6/25/2010 With step-by-step strategies and invaluable insight; this
inspirational; practical guide will teach you how to have a
significant positive impact in your life and in your career by
using your own strengths.
3/27/2009 Revealing best practices from actual cases; this inspiring
guide shows you how to build and maximize a performance
climate with teams committed to a common purpose; clear
values; and shared rewards.
10/22/2015 A practical guide to establishing an effective ERM system by
applying best practices at a granular level; this insightful book
includes case studies of leading organizations and provides
clear; demonstrative instruction on establishing a strong; real-
7/19/2001 A practical look at the Juran Institute’s model for Total Quality
Management (TQM).
4/19/2004 With new coverage of Six Sigma infrastructure building;

benchmarking; and real-world "lessons learned;" this edition is
the best tool for implementing powerful; profit-building
strategies.
3/27/2003 Features exercises and games specially designed to refine
your “improvability”--and make you more comfortable with the
process of creation; the skill of spontaneity; and the expert
use of humor.
10/16/2006 With real-life case studies of successful European and
American approaches to lean manufacturing; this book
encompasses the science and analytical background for
improving manufacturing; control; and design.
9/18/2015 Containing the latest information about customer behavior and
preferred digital experiences; this book includes essential
tools and resources that help build an effective marketing
strategy; and tips for organizations of all sizes looking to build
6/17/2010 The rules of marketing have changed; and your business can
benefit from this change. This timely book will show you how
to use Google; blogs; and social media sites to pull customers
in; rather than just push your message out.
1/13/2006 Providing a strategy that takes companies to the next level of
performance; this groundbreaking book reveals how
successful companies achieve market leadership through
fierce customer loyalty.
2/6/2008 Offering powerful techniques for cutting through interpersonal
and interdepartmental barriers; and motivating people to lend
you their support; time and resources; this book explains how
to get cooperation from those you have no official authority
1/16/2013 Giving you the tools to bridge the power gap; this book
explains what powerful people care about and offers practical
advice about how to turn your relationship with your boss into
a partnership in which both parties benefit.
2/7/2013 In today's fast-paced environment; you must communicate
your message in a concise and engaging way that sets it apart
from the noise. This relevant book will teach you how to find
stories in your data; and visually communicate and share
9/21/2010 Innovative and ahead of its time; this guide helps you take
control of all the information that enters your life; get better
informed; and have more time for the important issues you
face within your business.
7/12/2010 Filled with step-by-step instruction; practical techniques; and
helpful templates; this book demonstrates how to meld data
quality concepts to specific business areas such as supply
chain management; product and service development; and
3/22/2002 An MBA-level text covering advanced IT concepts such as
enterprise resource planning; networking; and knowledge
management.
4/16/2013 Illustrating the use of cutting edge business technologies for
achieving managerial goals and objectives; this book shows
how to increase productivity; improve efficiency; enhance
communication and collaboration; and gain competitive
11/9/2012 Exploring the intersection of our connecting technologies and
our institutions; and the changes that come to business as a
result; this timely; visionary book presents an innovative; big-
picture analysis of what's taking place now in information
7/6/2011 Innovative and revealing; this comprehensive book provides a
robust description of Information Management theory and how
you can pragmatically apply it to real business problems; with
almost instant benefits.
7/16/2010 By putting the changes in this burgeoning field into
perspective and showing how you can profit from it; this book
explains how infrastructure is a composite sector and details
its sub-sectors; including transportation; water; waste
4/10/2007 Going directly to the heart of why large companies fail to
sustain innovation; this highly readable and clearly written
book equips readers with the principles and tools needed for
their companies to compete in this emerging creativity
7/16/2010 With an optimism rooted in the irrepressible; "never say die"
force of innovation within the human spirit; this inspiring book
reveals innovation as the catalytic generator that determines
an organization's ability to compete in a volatile environment.
12/18/2013 Packed with actionable ideas; references; links; and
resources; this book shows readers how to create a business
case for innovation linked to business vision and goals; and
reveals how to reduce time-to-market while expanding the
3/4/2013 Providing both a road map and definitive blueprint for
companies looking to bridge the old world with the new world
of business; this book will help executives and leadership
teams navigate and manage their organizations' inflection
4/11/2011 If you're ready to stop talking about innovation and start
adding value today–in your job; department; or organization;
this book reveals why honing your I-Skills (Innovation Skills)
may be the smartest career move you'll make.
3/25/2011 Brimming with numerous case studies and research from
world renowned and revered enterprises; this dynamic book
presents the techniques and innovative best practices that will
set your business apart from the rest of the pack.
7/11/2011 With a clear roadmap and practical tools; this book will help
readers to make their cultures more supportive of innovation;
identify and tap into the innovative intelligence in their
workplace and develop leaders who can close the innovation
9/4/2013 Designed to make team selling work in organizations large
and small; this book shows how to lead and participate in
teams that work together effectively; strategize prior to client
meetings; make successful team sales calls; and debrief
4/29/2009 Highly accessible and filled with in-depth expert opinion; this
book lifts the veil on the typically opaque world of hedge
funds; and offers a rare glimpse at how today's highest paid
money managers approach their craft.
8/7/2014 Introducing a simple three-level model based on what buyers
say tip the scales in favor of the winners; this strategic and
tactical guide separates the good advice from the bad; and
teaches you how to put the three levels of selling to work to
1/26/2010 Presenting the inside secrets of today's most successful
marketers; this handy; practical; rainmaking guide reveals a
new way to sell without resorting to hype; scare tactics; or
manipulation using an amazing step-based model anyone can
3/22/2011 Including sample letters to potential business partners;
invaluable insights from successful entrepreneurs; and
exercises to reinforce what you've learned; this book
walks you through each step of bringing a new product to
4/26/2012 Designed
market and asensuring
both a reference guide and a conceptual
that it succeeds.
resource for students taking ERP-focused courses using SAP;
this book examines the core concepts applicable to all ERP
environments; and explains how those concepts can be
2/26/2009 Providing an updated approach to the entire theme of
enterprise strategy; this strategic guide brings this new
knowledge to the forefront to help you harness and deploy
your company's intellectual assets.
3/30/2009 Rich with helpful guidance and global in scope; this
comprehensive guide presents the eight actions every private
company should take to prepare their company for a
successful U.S. or international IPO.
1/26/2000 A sweeping overview on everything from how to run an online
business cheaper; faster; and better to successful
communications across the Net.
8/9/2013 Featuring both historical perspectives and discussions of new
trends in a variety of sectors; this book gives readers the
industry know-how and the management skills needed to
thrive in all aspects of the field; from food service to lodging to
4/17/2006 Focusing on customer orientation; this valuable book covers
many crucial aspects of food-service management from
menus; sanitation and safety; and service and dining room
management to cost control and purchasing.
5/11/2006 Detailing travel patterns and trends from the times of the great
empires through the Industrial Revolution and today; this
broad; thorough text covers types of travel; accommodations;
transportation methods; and much more.
4/5/2005 Providing nearly 200 best practices that address every phase
of inventory activities; this useful book offers controllers;
inventory managers; and CFOs across a broad range of
industries with expert methodologies and techniques for
12/28/2011 Helping you ensure that proper controls are in place to keep
costs down; this book offers important information on
advanced techniques and strategies to improve on the
accuracy of all ongoing inventories; configure a warehouse for
6/8/2013 Based on new scientific discoveries that reveal fascinating
and unique approaches to influence; this book shows how
people process their feelings about products; services; and
people; and what mental shortcuts they use to make their
8/4/2010 From no-nonsense basics to useful tips and techniques; this
handy guide helps you make the most of your iPad - from
sending e-mail and surfing the Web to playing games;
watching videos; downloading cool apps and more.
5/31/2010 Covering all features of the anticipated iPhone 3G S; this
guide addresses the basics of using the multitouch interface;
setting up iTunes; and browsing the Internet; then explains the
Spotlight search feature; voice control; and video camera
2/24/2009 Exploring intellectual property strategies and tactics used by
successful companies; this book emphasizes the concrete
details involved in implementation and provides practical
advice for developing and executing a strategic intellectual
2/27/2007 Encapsulating the essential ingredients needed to build or
fortify an existing IT portfolio; this book presents a proven;
pragmatic; and non-technical approach to simplifying the
process of achieving a rationalized and business-aligned IT
11/15/2013 Offering effective advice on how to inspire passion and
purpose in yourself; your colleagues; and your employees;
this enlightening book shows you how to find out what's
meaningful to you and pursue it with passion and energy.
8/22/2007 Authored by certified wine educators; this comprehensive; up-
to-date guide presents everything you need to know to enjoy
the best Tuscans; Sicilians; Abruzzese and other delicious
Italian wines.
4/12/2011 Revealing IT secrets from well-known innovation leaders such
as ABB; IKEA; Apple; Tata; Sharp; Saudi Aramco; De Beers;
Telefónica; Valero Energy; LEGO; and Procter & Gamble; this
book explains how business model innovation can help you
4/12/2011 Packed with sales-boosting tips you can apply right away to
your company or your own job; this energizing book reveals
myths; secrets; and truths for keeping your customers happy;
your sales growing; and yourself sane.
7/23/2014 For many investors; businesspeople; and economists; Japan's
long economic struggle is difficult to comprehend; particularly
given the economic advantages it appears to have over its
neighbors. This book offers a ground-level look at why its
4/24/2003 Packed with job search tips and tactics.
1/25/2012 Whether you're looking for a first job; exploring a career

change; or just setting up for future success; this book
enables you to harness the power of the Internet to research
and identify job opportunities; and then create a strategy for
2/12/2007 Offering hearty lessons for business leaders today; this
inspiring book reveals the challenges that Joe Wilson faced;
his strategy and solution to a failing business; and his actions
upon becoming successful.
11/6/2012 Examining judgment in a variety of managerial contexts; this
book includes numerous hands-on decision exercises and
examples from the author's extensive executive training
experience that will help you improve the quality of your
1/19/2006 With numerous hands-on decision exercises and examples
from the author's extensive executive training experience; this
book will teach you how to overcome your own influential
biases and enhance the quality of your managerial judgment.
10/29/2004 This innovative book will teach you how to redefine success;
focus your energies; and be satisfied with the results; as well
as how to strive for successes that are worthwhile and lasting.
10/22/2009 If your company is struggling to hang on to young workers;
this timely book offers sage advice and smart strategies for
building a workplace that welcomes employees of every
generation.
2/5/2010 Revealing the biggest challenges facing marketers today; this
cutting-edge book; based on the latest research and case
studies; shows you how to find and engage audiences in a
chaotic media climate.
3/14/2003 The latest thinking on the art and science of integrated
marketing.
3/20/2003 This comprehensive guide appraises the wireless value chain
and infrastructure; takes an incisive look at optical networking;
and explores the still-promising future of semiconductor
technology.
3/12/2008 Breathtaking in its simplicity and profound in its impact; this
book distills the balanced scorecard process into 12 logical
steps; equipping users with an implementation resource kit
that includes questionnaires; worksheets; workshop outlines;
10/14/2015 Providing an in-depth look at how Key Performance Indicators
(KPIs) can be most effectively used to assess and drive
organizational performance; this book guides readers toward
simplification; paring down to the most fundamental issues to
1/23/2012 Sending business professionals back to the basics of
marketing; this comprehensive guide delivers step-by-step
advice on how to thoroughly research and understand your
product; marketplace; and competitors.
8/3/2010 Going beyond typical discussions of sales processes and
skills to improve upon; this no-excuses guide provides you
with a road map to make the effort and take full responsibility
for your sales success.
2/22/2014 Exploring how you can use the muscle of analytics to measure
new business elements; this book introduces 20 new metrics
that can drive competitive advantage for your business;
including social networks; sustainability; culture; innovation;
1/25/2012 Including a multitude of tools; techniques and frameworks to
help you make sense of what's happening and create clear
action plans; this book discusses using knowledge as a
source of organizational energy and distinctiveness to make a
2/13/2014 Offering the tools and knowledge you need to map your
customer's DNA and understand why consumers buy from
you; this insightful guide will show you how to ask the right
questions from your customers; use it to analyze your data;
6/2/2008 Providing vital information on important subjects; this book
presents practical strategies for companies that need help
understanding and managing a workforce with an increasingly
Latino identity and tapping into a booming Latino consumer
9/29/2011 Rather than making keen observations about others who have
achieved success; this book reveals a new way to grow your
business that involves focusing on the needs of others; giving
gifts; working with outsiders; and restraining your marketing
1/14/2014 Offering an exploration of the essential elements of
leadership; this thought-provoking book provides readers with
inspiring stories; easy to digest analogies; reflective exercises
and evocative images meant to give them pause; draw them
5/28/2014 Explaining how to use the power of ownership to become
even more successful in leading your organization; this book
will show you how to empower your employees to own
achievement; no matter the distance between you and them.
8/14/2014 Presenting the case for leadership based on our shared
humanity and the stories that unite us; this book offers a
welcome alternative to traditionally robotic and formulaic
leadership strategies.
10/21/2009 Based on the powerful idea that great sellers lead
relationships in the same way that great leaders sell ideas;
this helpful guide reveals what great sellers do and shows
how anyone can implement the same powerful principles.
7/2/2013 Showing leaders how to do more of the right things while
avoiding the common leadership mistakes that trip up so
many; this book shares 11 common sense; universal ground
rules that "leaders ought to know" if they intend to lead with
1/16/2013 Providing applicable ideas in an entertaining manner; this
concise book looks at key strategies for leaders to excel not
just through ability and smarts; but by connecting with others
and establishing strong decision-making skills.
11/28/2012 Presenting steps to bring out the best in your employees and
lead your company to significant success; this book will allow
you to create a culture and a mindset that encourages and
demands excellence.
4/30/2008 Offering concrete and precise strategies to close the
leadership gap; this organizational guide challenges traditional
approaches of building leadership capacity with a new
perspective that recognizes leadership as a source of
11/29/2004 The author of this text shares his wisdom about the
fundamental nature of leadership and shows what it takes to
become an exceptional and passionate leader in today's
complex world.
2/8/2013 Authored by the late Steve Jobs' right-hand man and key
troubleshooter; this book details how Steve managed and
motivated his people—and what every manager can learn
from Jobs about motivating people to do the best work of their
11/26/2013 Offering a deeply honest and humorous account of what it
takes to survive and lead in the harshest environments; this
book shares the lessons the author learned while leading a
year-long expedition to the wilds of Antarctica; and explains
10/11/2013 Presenting repeatable processes; detailed methodologies;
and robust frameworks for innovation and continuous
transformation in today's fast-paced business environments;
this insider's guide will show you how to make innovation
8/27/2013 Sharing detailed case studies from IBM; Merck; Western
Union; Alcatel-Lucent; HP; AT&T; and more; this book paves
the way for future leaders to create unmatched competitive
advantage and performance improvements in the growing
9/23/2004 This book uses data from more than 600 companies around
the globe as well as interviews with senior executives to
present a business case for investing in growing leaders.
7/6/2015 Offering pragmatic insight on value-based strategies that
improve the individual and the business; this book describes
how working toward individual improvement produces better
organizational results than traditional approaches that focus
5/31/2010 Defining the practices; tools; and systems essential to creating
an injury-free workplace; this book offers a comprehensive
new model for understanding safety leadership as it affects
organizational culture and safety climate.
7/21/2015 Bringing together insights from cognitive psychology; systems
theory; and other fields to show that the importance of
strategic thought transcends planning; this book will inspire
you to have a greater impact; today and into the future.
5/4/2006 Addressing the issues of forecast revisions and inaccuracies;
customer demands to limit inventory exposure; and the need
to reduce supply chain costs; this book presents a proven
approach to distribution that saves money and improves
8/16/2007 Create a culture that embraces change. This no-nonsense
guide shows you how to apply proven philosophies and
techniques of Lean to eliminate waste and maximize the
effectiveness of your resources.
5/15/2013 Including the latest tools; advice; and information that can be
used by everyone — from major corporations to small
business; non-profits and hospitals to manufacturers and
service corporations; this book shows you how to do more
7/23/2010 Authored by senior executives in Asia who represent 14
nationalities and a very diverse range of industries; this book
shares the latest business insights from the fastest-growing
economic region of the world.
2/20/2009 Giving you the inspiration and the guidance to bring your
radical ideas to life; this book reveals how visionary thinkers
and risk-takers build great companies by doing the opposite of
the expected.
3/30/2006 Written by a leading travel industry expert with over 25 years
of data; this book presents an overview of the leisure travel
market and explains why people do or do not travel; their
various types of vacations; expectations and sources of
4/29/2011 Focusing on the qualities required to transform an
organization through the lens of the CIO; this book provides
hands-on advice on how to address key issues; as well as
create a context for the type of leadership qualities required to
6/10/2013 By explaining how to present your information in a persuasive
manner; this strategic guide articulates the intuitive process
that identifies how and why a deal will appeal; and then
demonstrates in step-by-step detail how to present your deal
7/22/2014 Showing the unique role of trust in facilitating and stabilizing
human society; this insightful and entertaining book discusses
why and how trust has evolved; why it works the way it does;
and the ways the information society is changing everything.
2/5/2010 Showing you how to eliminate passion killers inside your
organization; this book lays out in step-by-step fashion what
you have to do to reignite the passion inside of every one of
your employees.
7/10/2006 Covering topics such as viral marketing; gaming; on-demand
viewing; long-form content; interactive; and more; this book
explains the new avenues marketers and advertisers must
use to replace traditional print; TV; and radio advertising.
7/23/2012 Including insights and observations from both the creative and
professional world; this book invites us to not only reassess
the various spaces and goals of our lives; but to rethink our
understanding of balance altogether.
10/17/2011 If your tools and gizmos seem to be consuming your life
instead of streamlining it; this book presents tried-and-true
techniques plus plenty of tricks that take advantage of
smartphone technology and the growing importance of the
4/16/2013 Filled with strategies that can turn strangers into connections
who can change your career or business; this book uncovers
a potential entourage of people willing and eager to make
introductions; connections; and referrals—propelling your
4/30/2010 Packed with advice that will help you market yourself and find
a job; an employee; an investor; or more business for your
business; this book will show you how to make the most of
your profile; manage contacts; handle invitations effectively;
4/18/2011 Offering new advice to help you market yourself; grow your
business; and take your professional network to all new levels;
this book shares tips and advice for making connections;
finding a job; getting a better salary; attracting investors; and
5/23/2011 Explaining what listening is; how to do it; how it's used; and
where it's headed; this book gives you evidence; research;
and expert viewpoints that will enable you to take advantage
of listening and build your business over the short term and for
3/27/2009 Providing decision-makers with a frame-work for making
sense of the critical dynamics and uncertainties shaping the
next ten to fifteen years; this guide explains the innovative
technologies that may play a role in the new world of business
11/6/2006 Using an interactive learning approach with work-sheets;
charts; graphs; and self-tests that help you pace and monitor
your own progress; this book shows you how to acquire
active; productive listening skills and put them to work for you.
7/22/2010 With five key factors as the foundation for balancing life and
work—career; relationships; health; finances; and spirituality;
this book presents effective ways to create sustainable; far-
reaching engagement in any collaborative workplace.
2/9/2012 An ideal introduction that will get you started building a
location-based marketing program; this book helps you figure
out which service is right for your business and how to
integrate LBS with your social graph.
4/30/2010 With powerful storytelling; revealing detail; and compelling
analysis; this book offers provocative insights into today's
workplaces; tomorrow's headlines; and Americans' too-often
thwarted aspirations to do their jobs better.
9/9/2015 Exploring all the routines; habits; and thought patterns that;
over the years; may have turned a dream job into a drudge or;
worse; a nightmare; this book offers simple techniques that
can help you adopt the attitude that will keep you happy and
8/7/2014 If you think you don’t have the resources to be faster; better;
and more profitable; think again. Whether you are a member
of a small team or an executive of a multinational company;
this practical book will teach you how to identify and solve
9/13/2006 Debunking the most common customer loyalty myths with
real-world examples; this unprecedented guide outlines ways
businesses can leverage customer loyalty to help them
survive and succeed.
7/24/2008 By offering stories and words of wisdom from the exceptional
leaders it features; this book provides practical advice on how
organizations can build their leadership capacity; and how we
can enhance our leadership effectiveness as a nation.
10/11/2013 Presenting real solutions to thriving in a world of constant
change; this friendly guide educates managers and leaders on
how to lead change; with strategies for creating urgency;
building support; and ensuring successful change.
6/14/2012 Complete with a step-by-step action plan; this clear and
concise book serves to replenish your confidence and build
skills to help you devise effective strategies for diffusing
unproductive and damaging behavior.
5/16/2013 Providing quick and useful concepts and tools to help
salespeople break through the "we have always done it this
way" mentality that is so popular in corporate America; this
unique book reveals the truth behind the traditional rules of
3/8/2013 Including critical advice for exercsising sound judgment; this
book provides the clarity and the techniques to employ good
judgment in your own life and to influence the decision making
of others that you mentor.
3/29/2003 Learn to build client loyalty that lasts a lifetime.
6/29/2011 Including many cases taken from real-world companies

illustrating good and bad agile implementation; this book helps
project managers think outside the box by presenting a deep
exploration of agile principles; methodologies; and practices.
5/11/2002 Develop straightforward Six Sigma goals in your organization.
3/29/2003 Take the mystery--and anxiety--out of maximizing IT value.
5/31/2011 Showing professionals how to calculate the value of typical

budgeting and funding requests quickly and easily; this
innovative book applies the "Value Realization" process; using
proven strategies that maximize the business payoff from IT
8/11/2001 A fascinating journalistic exploration of Cisco Systems; the
huge industrial power behind modern-day networking and
Internet telecommunications.
6/10/2011 Helping managers and executives connect the dots between
employee retention; positive brand expression; and lasting
stories that reflect well on an organization; this innovative
book shows how principles of design can be successfully
10/25/2010 Helping readers build the essential writing; speaking; and
listening skills needed to succeed; this practical book applies
communication concepts and techniques in such fields as
retail sales; manufacturing; real estate and corporate financial
7/30/2009 An invaluable guide to the most current management issues;
this book will assist executives and management students to
make better sense of the different spheres of management
activity by exploring them in relation to each other.
8/18/2015 Presenting a detailed introduction for undergraduates; MBAs;
and executives; this book illustrates the central decision
problems managers face; and provides the economic analysis
they need to guide their decisions.
3/8/2013 Whether you’re coming from IS or the business management
side; this brief yet complete guide will give you a valuable
grasp of how technologies affect business decisions; so you
can grab every opportunity for business success.
2/8/2008 Offering a realistic; down-to-earth look at ethics in the
workplace; this practical book will help you identify and solve
ethical dilemmas; understand why people behave the way
they do and design a culture to promote ethical behavior in
6/10/2015 Drawing on insights; experience; and case studies from
executives; practitioners; and researchers; this book explores
the strengths and the weaknesses of "first-generation"
(traditional) and "second-generation" (agile; complex; and
9/16/2005 With an emphasis on customer strategies and building
customer value; this high-powered reference guide provides a
definitive overview of what it takes to keep customers coming
back for years to come.
8/5/2011 With an emphasis on customer strategies and building
customer value; this book provides the foundational overview
of what it takes to keep customers coming back; and equips
professionals with techniques every company can put to use
5/8/2006 Offering insights into a number of important aspects of hotels;
hotel management; and hotel managers; this book describes
the key management functions that must be performed to
manage hotels effectively.
4/6/2005 Through numerous case studies; insight and practical
guidance to get the most out of technology spending;
understand the value of the IT business unit; and to increase
revenues and minimize risks by taking advantage of new
4/3/2012 Filled with proven solutions; this straightforward playbook
reveals how to get results through successful strategy
execution; and presents a process that will help your
organization execute strategy in a simplified; efficient manner.
5/17/2013 Focusing on the major differences between project
management and other types of management; this
groundbreaking guide offers time-tested strategies and
techniques for effectively identifying; categorizing; prioritizing;
3/18/2004 This book provides both detailed coverage of Six Sigma
techniques and effective methods for managing those who
implement Six Sigma and focuses on manufacturing;
development; and service/transactional examples.
7/20/2010 Sharing relevant interviews; case studies; and offering
research-backed ideas and best practices; this insightful and
practical book answers the perplexing question: how does one
lead and manage younger employees.
6/12/2013 Discussing new principles; strategies; techniques and
technologies; this book provides a strategic and practical
guide to help companies attract; develop; sustain and build
more valuable relationships with customers.
2/5/2013 Including examples from major international companies such
as Intel; Procter & Gamble; Siemens; Boeing; Philips; Ford;
Apple; and many more; this timely book examines the different
ways in which uncertainty can be embraced to allow greater
5/20/2003 Learn how to become the CEO of your own career.
7/13/2005 Use this practical; authoritative guide to arm yourself with

proven strategies and techniques for producing high-quality;
extremely usable documentation; while cutting cost and time-
to-market.
5/15/2013 With the developed world facing slow economic growth;
successfully competing for a limited customer base means
using creative and strategic marketing strategies. This
practical guide presents eight effective ways to grow in even
3/13/2014 Authored by a data analysis expert; this practical resource
shows you how to tap a simple and cost-effective tool;
Microsoft Excel; to solve specific business problems using
powerful analytic techniques—and achieve optimum results.
6/16/2014 Demystifying marketing automation in straightforward terms;
this friendly book will help you leverage the tools and handle
the processes that will enable a seamless integration with
your CRM program.
4/14/2006 Complete with work pages to practice the concepts involved;
this book offers precise guidelines to menu layout and design;
content development; and profit considerations that will
ensure the profitability of your restaurant or other foodservice
2/21/2008 Showing you how to debunk common myths about marketing;
this book will help you translate the language of marketing into
the language of business and make marketing matter to
corporate leadership.
5/13/2009 With a wealth of tactics and strategies; practical tips; and real-
life examples; this step-by-step guide will show you how to
make the most of every marketing opportunity and approach
every aspect of your business with true dedication to your
9/5/2006 Combining marketing theory with a strong practical emphasis
on industry applications; this book offers superior coverage of
marketing planning and strategy; including clear step-by-step
guidance on developing an effective marketing plan.
8/3/2010 Written by former Google employee Vanessa Fox; who
created Google's official portal for explaining online search to
businesses; this clear; non-technical book demystifies search
marketing and explains proven methods you can implement at
6/21/2012 Written for executives; business owners; and marketers; this
non-technical book explains what you need to understand
about search rankings; search data; comprehensive search
strategies; and integrating your strategy into the businesses
4/11/2013 Consumers thrive on continually learning; feeling empowered;
and providing input to the products and services they use.
This book shows how to nurture these intrinsic desires to
motivate participation and develop meaningful customer
5/1/2006 Presenting the enlightened and well-informed musings of a
true master of the art of marketing based on forty years in the
business; this stimulating book redefines marketing's
fundamental concepts for busy executives and marketing
12/1/2010 Written by marketing gurus and lifelong Deadheads; this book
shows how to make your fans equal partners in your journey;
"lose control" to win; create passionate loyalty; and
experience the kind of marketing gains that will not fade away!
4/21/2006 Whether you're a marketing manager; hotel or restaurant
manager; corporate manager; or student eager to make your
mark on the industry; this indispensable guide will sharpen
your competitive edge; reach the customers you need; and
1/24/2012 Taking readers step-by-step through the key phases of the
marketing planning process; this pragmatic; action-oriented
book discusses the barriers that can prevent a service
organization from being successful in introducing marketing
1/9/2008 Today; marketing is exploding with possibilities and
complexities as it reaches out into new forms; media; and
models. This valuable book explains how to use these new
tools and models to reach new markets; even in today’s
10/22/2009 Helping you understand how to engage customers; build
customer communities and maximize profits in a time of
marketing confusion; this book describes newly available tools
and platforms; and shows you how to apply them to see
2/26/2002 Learn how to act and think like a Marketing professional.
11/25/2009 Tapping into the thoughts of Australia's leading chief executive

officers or managing directors; this book examines why they
are such outstanding leaders; and why the companies they
run have delivered above-average results.
3/1/2007 A practical guide for financial professionals who want to better
utilize the media to reach their clients; this book skillfully
outlines key steps necessary to work with the media; become
more visible; and attract clients without incurring any
5/18/2000 If you need to understand exactly how and why data mining
should and should not be used; this book is for you.
7/16/2010 Holistic; comprehensive; and grounded in practice; this book

contains proven ideas for making knowledge sharing a
success—as well as insights for why it might not have worked
before.
4/9/2013 Offering a simple four-step process for giving presentations
that helps eliminate the butterflies and increase self-
confidence; this book explains how to use guest speaking
opportunities to generate rapport with audiences in order to
3/27/2015 Based on the notion of "Create; Facilitate; and Support;" this
book is a comprehensive guide to redesigning organizational
systems to better manage the risks and complexities of the
modern world.
7/22/2010 Filled with in-depth insights and expert advice from growth-
company CEOs; this actionable book reveals the secrets of
how recession-proof growth companies achieve exceptional
results through all economic cycles.
10/16/2003 In this text; the author presents the Prime Process; a new
business paradigm which describes a customer-centered
approach that clearly sets you apart from the competition; and
positions you with respect and credibility as a valued and
6/22/2010 Presenting the Prime Process; a customer-centered approach
that clearly sets you apart from your competition; this
comprehensive book will show you how to position yourself as
a source of competitive advantage to your customers.
3/8/2013 Presenting methods; tricks; techniques; strategies; and
platforms suited for companies and budgets of all sizes; this
value-packed resource reveals how 50 of the top marketers
working today generate leads; create brand recognition; and
6/29/2011 With candid advice and winning strategies from the leading
sales trainers and training companies in the world; this guide
helps companies and entrepreneurs overcome four major
obstacles faced by those who are involved directly or indirectly
3/29/2011 Covering the entire life cycle of the hiring process; this book
presents a proven system so you can instill a consistent
culture that recruits; hires; and retains talent that not only
shines on its own; but integrates seamlessly into your
6/10/2009 Presenting an overview of the inner workings of the materials
process; this nuts-and-bolts guide provides the best practices
to achieve a world-class operating system that will help to
eliminate ineffective materials management.
5/30/2014 In a concise and easy-to-read style; this indispensable
reference to financial risk management introduces readers to
practical quantitative techniques for analyzing and managing
financial risk.
2/25/2014 Saving you from spending a chunk of your budget on a social
media consultant; this invaluable guide offers a clear vision of
what businesses need to do to create—and execute upon—
their social media for business road map.
7/17/2013 Examining how M&A fits in corporate growth strategies; this
insider guide covers the various strategic reasons for
companies entering mergers and acquisitions (M&A); with a
look at those that are based on sound strategy; and those that
7/17/2015 Sponsored by the ROI Institute and the Association of Internal
Management Consultants; this detailed manual provides a
roadmap to relevance for consultants operating in the
increasingly fast-paced; changing; dynamic environment.
10/3/2007 Seismic in the strategies it presents; this exciting book reveals
how to regain a competitive advantage in the marketplace and
allow your company to develop the measures that matter to
your customers.
6/15/2011 Demonstrating how organizations have used measurement to
improve their reputations; strengthen bottom lines; and
improve efficiencies; this book shows how to collect data that
will help you better understand your competition; do strategic
1/9/2014 Designed to increase accountability and improve everyday
decisions; this book helps both marketers; as well as the
business leaders who employ them to measure performance
fairly and accurately; and includes ratios illustrated with actual
5/2/2006 Designed to introduce students to the meeting and convention
industry; this book offers a detailed view of the current trends
as well as the advances in meeting technology and
convention facilities.
11/5/2012 Rich in supporting facts and graphics; this compelling and
valuable book is elegantly outlined by contributors from The
Economist; and examines sweeping; fundamental trends that
are changing the world faster than at any time in human
12/30/2013 Focusing on lessons learned; this insightful book presents the
Big Dig as a massive case study in the management of risk;
cost; and schedule; particularly the interrelation of technical;
legal; political; and social factors.
6/14/2006 Dramatically enhance your restaurant's image with help from
this thorough guide that addresses the entire gamut of menu
design possibilities.
4/11/2006 Written by two of the industry’s top hospitality educators; this
popular guide to designing and pricing menus is loaded with
information that will help turn your ordinary menu into a
merchandising and cost control tool.
11/25/2009 Rich with helpful guidance that covers the "feel" of the
transaction as well as essential tips on technique; this guide
examines a wide and disparate range of material to equip
sellers to realize the greatest return on their investments.
1/28/2008 Providing a unique insight into the various professionals that
drive M&A activities; this book explores the roles of buyers
and sellers as well as executive management; line
management; and the corporate development team.
3/13/2009 Full of practical; hands-on advice; as well as sample
documents for a number of common transactions; this must-
read book provides expert guidance on the legal frame-work;
deal points; and practicalities at each stage of an M&A
8/26/2015 Examining how we communicate; use; and often misuse
language and technology at work; this progressive book
demonstrates how intelligent professionals and organizations
are embracing simpler language and new technologies to
6/29/2001 This book gathers and make sense of the many changes the
e-business revolution has fostered; illustrated by case
histories and examples.
1/28/2011 Providing a blend of traditional methodology and the latest
research; this reference sheds light on the use of quantitative
methods in research relating to common financial applications;
from auditing and marketing to stock market price indices and
1/25/2010 Based on the author's 25 years of Microsoft-watching; this
thought-provoking book provides a unique vantage point from
which to speculate on how Microsoft might write its next
chapter in the post-Gates future.
6/9/2003 Make the most of Project to manage people; time; and money.
10/30/2009 Providing a comprehensive framework for understanding the

market for private mid-sized businesses; this book helps
owners avoid unnecessary risks and enjoy well-deserved
returns by sharing the lessons learned from hundreds of
5/4/2013 Authored by the great grandniece of Thomas Edison; this
practical book provides an intriguing look at how to use
Edison's collaboration methods to strengthen live and virtual
teams and achieve high impact results.
8/26/2015 If you're a self-motivated and open-minded business
professional looking to expand your knowledge base and
effectiveness in the workplace; this handy guide is jam-
packed with insights about the art of mindfulness; how to be
1/29/2012 Including a collection of mind-blowing ideas to improve your
memory; creativity; logic skills; communication; and more; this
book will help your mind process information more efficiently
than you ever thought possible.
1/27/2010 Drawing on the experience of three industry veterans; insights
from key influencers and decision makers; and detailed case
studies; this practical; how-to guide will help you understand
and take advantage of this hot new advertising medium.
8/21/2011 From assembling resources and budget; creating a plan;
following best practices; building mobile sites; and more; this
straightforward guide explains mobile marketing and how to
convert a traditional marketing plan to mobile.
12/10/2002 Master the latest systems and techniques for improving
quality.
3/22/2003 A handy guide to happy; satisfied; productive employees.
1/30/2008 Packed with guidance on bringing the generations together to

achieve organizational success; this practical book reveals
how to diffuse the conflict between managers with one set of
expectations and employees with another.
2/4/2008 Helping you remove the barriers between you and your
customers; this innovative book explains the five
commonsense emotional motivators that almost everyone
responds to so you can craft a marketing campaign that
1/30/2008 Introducing a step-by-step process that will dramatically
increase your ability to persuade your audience to follow your
lead; buy your product; or invest in your idea; this book will
help make you more effective; influential; and persuasive.
12/31/2014 Helping readers break the inertia and get moving in the right
direction; this highly practical guide outlines a change process
that can be applied to professional or personal goals; giving
readers a concrete plan for making big things happen.
6/19/2014 For marketers looking to remain effective in the digital age;
this book explains how a consumer-centric multi-screen
strategy not only simplifies an overly complex and constantly
changing marketing landscape; but leads to multi-screen
9/22/2009 Filled with practical examples that peel away the layers of
complexity; this book offers you a vivid collection of
information your organization can use to benchmark and
compete with peer organizations for buildings; spaces; and
4/1/2009 Focusing on Hill's philosophy of success; this book consists of
a series of articles written by Hill which draw on the thoughts
and experience of a multitude of rags-to-riches tycoons;
showing readers how these successful people achieved such
10/18/2007 Featuring new information on re-negotiating; as well as online;
phone; and international negotiations; this book will help you
enter any negotiation with confidence and come out feeling
like a winner.
5/30/2014 With a constant focus on the mind; body; and spirit of the
professional negotiator; this easy-to-read text brings a holistic
approach to the hard and soft skills needed for ethical
negotiations.
11/18/2013 Going beyond the hype to explain the latest findings in this
growing and often misunderstood field; this insightful guide
shows business owners and marketers how neuromarketing
really works and how they can use it to their advantage.
7/13/2010 Forgoing the usual miracle cures; this realistic book offers you
a top-to-bottom guide on how great businesses accelerate
their strategies in spite of today's resource-constrained
environment.
2/11/2008 Bring your sales methods into the future; without the cold call
with help from this cutting-edge guide that will show you how
to move your sales program into the Information Age using
modern marketing tools like e-mail; Web sites; and blogs.
9/28/2007 A revolutionary guide to creating a successful electronic
payments process; this authoritative guide presents a practical
approach to the payment alternatives and provides an
abundance of best practice ideas for accounting managers;
11/26/2007 No matter your size or type of business; this practical; behind-
the-scenes guide provides the edge you need to develop and
launch new products or services. You'll get tips for generating
winning ideas; satisfying customers; and much more.
6/7/2005 A valuable tool for managers; consultants; researchers and
business students; this text gathers the knowledge and
experience of promising minds from the world’s top business
schools and lays the groundwork for the key business
11/16/2002 This resource details the changes and trends that have
occured in manufacturing; as well as elements; strategies and
hints for competitive success.
12/22/2005 Illuminating fundamental lessons about what it really takes to
win; these first-person accounts of trial and triumph highlight
the importance and the inherent truth of the Army’s most
fundamental leadership principles.
3/31/2009 Written with a unique focus on integrating business process
management with operational risk management; this proactive
guidebook presents step-by-step lessons and checklists to
help identify and mitigate operational risks in an organization.
6/14/2011 Revealing the massive fraud; governmental incompetence;
and criminal collusion that changed thousands of lives forever-
as well as the world's financial system; this book discusses
first-hand how Harry Markopolos and his team of financial
3/26/2012 Delivering the tricks of the trade from an international retail
authority; this authoritative guide gives anyone the inside
scoop on how to skyrocket their selling career with a system
of easy-to-learn practical money-making steps.
10/27/2010 Examining the inner workings of one of the world's largest and
most diverse workforces; this book offers an inside look at
how McDonald's manages to translate its commitment to
diversity into long-term business success.
5/31/2006 A bedrock resource for students and professionals in the
foodservice industry; this essential book contains complete
and up-to-date information on nutrition and diet and addresses
such topics as biotechnology; vitamins; minerals; and organic
5/10/2006 Providing a thorough understanding of nutritional concepts
and application in management and foodservice operations;
this book will serve as an important text for students majoring
in programs relating to food service management.
6/28/2006 Complete with case studies; this book examines key
underlying concepts of offshoring; the conditions in foreign
countries that make them attractive to companies; and value
versus pure cost savings.
12/6/2013 Reflecting the latest research and safety practice standards;
this text makes it possible for readers to master all the core
subjects and practices that today's safety professionals need
to know in order to provide optimal protection for their
4/26/2012 Packed with exclusive; in-depth interviews with top executives
who are "in the cloud" at major corporations including IBM;
Avon; Boeing; McKesson; Flextronics; Salesforce.com;
VMware; Coca-Cola and Toyota; this book explores the best
6/15/2010 By helping you recruit great employees; orient them to your
business culture and goals; and enable them to start
contributing immediately; this book reveals The Total
Onboarding Program so you can get the very best from every
5/10/2013 Inspiring you to simplify your life and work by focusing on just
one word for this year; this groundbreaking book presents
concepts that will impact all six dimensions of your life –
mental; physical; emotional; relational; spiritual; and financial.
3/21/2012 Showing you how to effectively manage; grow; and
communicate with your online community; this straightforward
guide provides clear coverage and shares tips for dealing with
customers and fans through Twitter; Facebook; forums; and
11/24/2008 Whether you're a veteran marketing professional or a novice
entering the field; this book is filled with wisdom and strategies
from creative cubicle-dwellers as well as executives managing
multimillion-dollar marketing firms.
1/24/2012 Exploring company websites; social media; digital branding;
blogging; video; search engine optimization; email marketing;
affiliate marketing; online PR; and digital advertising; this book
tells you everything you need to know; how to do it; how to do
3/8/2006 Covering all practical aspects of on-premise catering planning;
development; implementation; supervision; and follow-up; this
book is both a catering professional's definitive reference and
a complete; step-by-step guide for aspiring professionals.
4/17/2006 Presenting an impressive selection of best practices
addressing all aspects of on-site foodservice operations; this
how-to manual helps managers improve the behind-the-
scenes performance of their on-site foodservice facilities.
9/10/2015 Offering a comprehensive guide to the theory and practice of
the Open Innovation method; this book packages a collection
of Open Innovation tools; with real-world case studies
illustrating the concepts presented; providing accurate
7/17/2015 Beginning with a clear definition of Operational Excellence;
principles and objectives; this book details the process and
procedures to develop; implement; refine and sustain an
Operational Excellence program that successfully gains
6/15/2009 Using case studies in a variety of scenarios across many
different industries and environments; this book uses historical
events to demonstrate how operational risk management
practices influence event likelihood and outcomes across all
1/22/2014 Providing real-life examples of successful methods and tools
you can use while facing the cultural challenges that are
prevalent in this field; this book presents all of the tools and
best practices needed to implement a successful operational
10/2/2013 Everyday decisions are often made without the benefit of
accurate information. This practical guide helps you develop
the needed principles for gathering information to make
decisions; especially when collecting information is time-
2/29/2012 Including examples; exercises; and cases throughout; this
accessible and comprehensive guide focuses on solving real-
world optimization problems through the creation of
mathematical models and the use of spreadsheets to
1/8/2013 Incorporating the best of content; social media marketing; and
search engine optimization tactics; this book offers a practical
approach to integrating search and social media optimization
with content marketing to boost relevance; visibility; and
6/15/2010 Revealing how you can maximize your leadership skills; this
practical guide features real-world stories relating to both
famous and everyday heroes with tips to identify the blinders
that keep you from seeing the greatness within your
10/26/2010 With emphasis on ethics; leadership; and sustainability; this
resource gives students a rich portfolio of personal and
organizational skills that will enable them to achieve and
sustain the brilliant career that awaits them in today's global
8/21/2006 Providing techniques consultants can use to excel at work;
this book guides them through the steps necessary to bolster
their credibility; build relationships within the organization;
develop internal marketing abilities; and apply proper
8/9/2013 Through interviews and collaboration with thought-leaders
across industries; this groundbreaking book gathers insights;
stories; and actionable take-aways; with an emphasis on
results; that can drive the change that leaders want and need
6/14/2013 Packed with fresh on-the-ground insights; powerful true
stories; bold strategies; and unconventional approaches to
selling; this practical guide explains how the best salespeople
defy the conventional wisdom to achieve stunning success.
2/7/2012 Offering plenty of tips and techniques; this practical; plain-
English guide gives you hands-on; step-by-step guidance in
implementing an effective and productive outsourcing program
that reduces costs and improves your company’s capabilities.
6/21/2006 Closely examining issues such as quality improvement;
increased efficiency; cost control; added value; and fulfillment
of customer needs; this practical guide will help companies
make informed decisions about whether and what to
2/28/2007 Documenting the theory; facts; myths; benefits; and costs of
outsourcing; this book gives managers the information they
need to implement an outsourcing program that will help their
business the most and hurt their employees the least.
1/23/2013 Presenting stories of breakthrough companies like Apple;
Google; Vistaprint; and Rosetta Stone; this book proves that
business competition is undergoing a fundamental paradigm
shift and that during such revolutions; outthinkers beat
3/7/2013 Timely and thought-provoking; this groundbreaking book
explains how information -often in the form of e-mail
messages; reports; news; Web sites; RSS feeds; blogs; wikis;
instant messages; text messages; Twitter; and video
1/27/2015 Providing practical insights for the executive; manager or
professional who feels like their RPM is maxed out in the red
zone; this book offers actionable hope for today's overworked
and overwhelmed professional by making the concepts and
7/11/2013 Drawing on The Boston Consulting Group’s experience
advising organizations on how to achieve and sustain
competitive advantage; this insightful book offers 50 ideas to
help readers chart their organization’s path to future
1/7/2013 Including real-world advice and proven strategies to help
individuals in the business world achieve even greater
success; this unique guide will lead you to uncover your true
potential and create a life that belongs to YOU.
8/31/2009 Whether you're a designer; brand manager; or packaging
manufacturer; this comprehensive resource contains practical;
professional information for creating packaging designs that
serve as the marketing vehicles for consumer products.
6/14/2013 Packed with practical guidance; step-by-step descriptions of
the creative process; and all-important insights into the
varying perspectives of the stakeholders; the design phases;
and the production process; this comprehensive book
8/21/2013 Presenting four key mindsets and an easy to use conversation
model; this book offers actionable and practical
communication and management strategies for any manager
looking to effectively influence employee performance.
2/7/2013 Guiding beginners on their journey into public speaking; this
easy-to-understand book gives you no-sweat tips for
delivering speeches that win over your audiences every time
and teaches you that giving speeches doesn't have to be
1/3/2008 Cutting through the jargon; formulas; and needless complexity
of project management; this step-by-step guide boils down the
basics so you can design a simple; effective plan for any
project and follow it through to successful completion.
1/24/2008 Based on in-depth interviews with CIOs at major international
firms such as Citigroup; PricewaterhouseCoopers; Time Inc.;
and many others; this practical guide explores the
fundamental disconnect between IT suppliers and their
4/28/2008 With a focus on principles rather than specific tools; this book
provides a range of approaches to patent searching that will
be useful to you regardless of your technical expertise or role
in the intellectual property community.
3/30/2010 Providing detailed examples of each patent application type;
this easy-to-follow guide helps you evaluate your idea's
commercial potential; conduct patent and trademark searches;
license your IP rights; comply with international laws; and
11/2/2010 Enabling you to successfully navigate today's customer
feedback landscape and turn that feedback into your
competitive edge; this up-to-the-minute guide gives you a
practical; step-by-step toolbox you can use to achieve top-
10/30/2009 Filled with specific analytic tools including tables; exhibits;
forms; and checklists; this groundbreaking guide uncovers
myths in performance measurement strategy and design.
8/24/2010 With strategies; stories; and fascinating examples of sales
successes (and failures); this book shows you how to evaluate
your relationship tactics; customize a strategy that works for
your business; and create the sales success of your dreams.
3/21/2012 Relevant to middle and high level managers; this highly
engaging book provides a foundation for managing people
and offers practical lessons that will help you employ winning
interpersonal skills to move others to take action.
5/4/2013 Designed to help you deliver an unparalleled customer
experience; this guide is a powerful playbook for interacting
with customers in a way that creates deep; enduring; visceral
connections that withstand relentless economic and
2/29/2008 Identifying the "presentation crimes" committed every day
across the business world; this insider's guide covers every
aspect of the pitch process; from assembling a presentation
team to rehearsals and the preparation of compelling leave-
6/21/2007 Offering tips; techniques; case studies and industry research;
this book shows how leading companies are using
performance dashboards to execute strategy; optimize
business processes; and improve performance.
4/21/2011 Providing tips; techniques; and practical insights; this essential
guide provides a strategic road map to help organizations
turbo-charge performance management initiatives with
dashboard technology to optimize performance and
11/3/2005 Drawing on the authors' extensive experience with scorecard
projects; this book provides senior and operational managers;
consultants; and academics with a comprehensive view of
emerging practices supported by business advice and
10/25/2007 Describing the full vision of PM and how to reap the most
benefits from it; this book shows managers how to use tools
already in their grasp to navigate their organizations to the top
of their game through better guidance; feedback; and
10/31/2009 Written by an internationally recognized expert; speaker; and
author on advanced cost management and performance
improvement systems; this book offers a compelling overview
of the current trends in performance management.
11/24/2010 How do visitors get to your Web site? What do they do when
they get there? How can you turn visitors into customers? This
practical book's case studies and step-by-step guidance
demonstrate how to improve your marketing strategy with
7/6/2006 Featuring real-world illustrations and intuitive; practical; and
actionable steps to creating a performance-driven
organization; this essential guide will fundamentally change
how you think about your organization’s performance.
2/7/2008 Presenting the culmination of intense experiments involving
more than 1;500 businesses and over 4;000 executives; this
definitive book proves the need for new tools for realistic
business planning and management in an unpredictable
11/30/2010 Authored by world-renowned sports psychologist Saul Miller;
this essential guide shares a wealth of practical tools and
exercises that allow anyone; in any situation; to manage the
pressure they feel; and to channel it into peak performance.
3/13/2015 Providing the information; tips; tricks; and techniques you
need to do it right; this step-by-step book is your guide to
creating and maintaining a personal trademark by equating
self-impression with other people's perceptions.
11/28/2001 Increase awareness of the Boston Consulting Group's
outlooks and lessons for industry managers.
1/14/2013 Presenting a thorough guide to Pinterest marketing; this timely

book will teach you how to effectively raise awareness for your
brand; product; or service; drive traffic from Pinterest to your
website; and connect with current and potential customers.
11/7/2012 Offering tips; tricks; and techniques to make the process easy
and enjoyable; this informative guide helps you get the most
out of Pinterest; a visual collection of bookmarks that you can
organize into virtual pinboards.
1/14/2013 Helping you to tap into the marketing power of Pinterest; this
hands-on guide provides expert tips to show you how to
nurture a following; encourage participation; and engage your
audience as you implement effective marketing techniques.
7/22/2014 Pivotal decisions can turn an ordinary career into an
extraordinary journey to success. The journey is a highly
individual one; and this thought-provoking book will inspire
and guide you in the processes of finding your own path to
5/16/2011 Offering a unique and inspirational road map to compete and
win in your life and career; this book provides a plan to help
make success a part of one's daily routine and teach women
that success is not just a title or corner office; but an attitude;
12/28/2011 Packed with valuable information for taking the PMP
certification exam; this guide helps make the information in the
PMBOK Guide more understandable; improving your chances
of passing the exam on the first try.
11/19/2013 Including a large selection of practice questions; this
comprehensive guide provides complete coverage of the
challenging PMP certification requirements; helps you
organize your studies; and assures that you are covering
5/29/2012 Including more than 800 exam-quality questions with detailed
answers and explanations; plus more than 200 fill-in-the-
blank; true/false; and short answer questions to help you
prepare for the exam; this guide provides you with a thorough
5/16/2011 A lively and impassioned personal account as well as a
collection of true stories told by an American who has worked
in the country for close to two decades; this entertaining;
behind-the-scenes book tells us all that is wrong with our effort
10/22/2009 Recounting the experiences of an American working for a U.S.
outsourcing firm in Chinese manufacturing; this book
discusses the quality-fade tactics used by China in seven
industries; including health and beauty care; diamonds; and
7/23/2010 Written by a leading expert with PricewaterhouseCoopers; this
important book argues that past reactions to crises are
inappropriate in the new world of finance and brings a fresh
perspective to risk management frameworks in the aftermath
11/6/2009 Revealing the secrets; theories; and tactics of surprise
marketing; this book wields outrageous real-world examples
and tools to help expand the boundaries of the extreme and
create a bigger bang for bigger profits.
10/10/2003 This text will help those who are already good at selling
become competitive salespeople capable of strengthening
their position with the customer; while at the same time
weakening the competition.
2/21/2007 Identifying specific core areas of personal; professional; and
business improvement; this book guides you through a step-
by-step process that keeps you focused so you can reinvent
your life and business.
4/13/2002 In this book the authors reveal how established companies
are combining well-honed business skills with the power of the
Internet.
4/3/2012 Showcasing 35 riveting; real conversations with CEOs;
billionaires; clients; colleagues; and friends; this book sets out
a series of strategic questions that will help you win new
business and dramatically deepen your professional and
1/26/2015 Giving readers a unique; entertaining guide to relationship
success at work and in life; this explains each of the 26 laws
using a compelling; real-life story that shows how to
implement it; as well as presents 16 common relationship
5/23/2013 Packed with proven strategies and real-life examples that
bring the key concepts to life; this book gives professionals
everywhere the tools they need to craft and tell great stories to
create a competitive advantage.
5/25/2011 Including practical examples from various healthcare;
manufacturing; and retail industries that demonstrate key
concepts; this book shows readers how to look at real results
and actual business processes to get to the root cause of key
5/14/2008 Using a step-based framework; this practical guide shows how
you can plan and execute negotiations that reach better; more
fulfilling conclusions for all parties involved—especially you.
2/23/2015 Based on the authors' many years of research and hands-on
experience; this book provides tested and proven practical
strategies that make it possible for organizations to develop;
maintain; or extend their competitive advantage without
4/20/2006 Filling a long-standing need for a case-based text in tourism
courses; this book addresses 20 important themes in tourism
at local; regional and national levels including travel and
transportation; destination marketing and tourism impacts.
5/5/2011 Providing numerous opportunities for readers to test their
understanding of the presented material; this hands-on book
offers thorough coverage of the statistical topics related to
effective Six Sigma and Lean Six Sigma practices.
4/24/2008 By integrating loyalty and engagement metrics into existing
marketing strategies; this leading-edge book introduces a new
system that lets you accurately predict market behavior;
customer loyalty; sales; and profitability.
10/8/2015 By applying the principles and tools of human analytics to the
workplace; this book will help you avoid bad culture fits;
mismatched skillsets; entitled workers; and other hiring
missteps that drain the team of productivity and morale.
8/6/2014 Exploring the power of predictive analytics and how you can
use it to make valuable predictions for your business; this
nuts-and-bolts guide helps you quickly see how to use the
right algorithms and tools to collect and analyze data and
11/13/2015 Getting down to the nature of data and examining the critical
issues of sources; ownership; and quality; this book offers
human resource professionals the information and tools they
need to harness the power of analytics and determine future
7/22/2013 Revealing the power and perils of prediction; this rich;
entertaining book explores how technology literally learns from
data how to predict the future behavior of individuals.
12/27/2013 Filled with case examples; this forward-thinking book
addresses the emergence of predictive business analytics;
how it can help redefine the way your organization operates;
and many of the misconceptions that impede the adoption of
1/7/2013 In an approach similar to the way a doctor reads a chart and
runs tests to diagnose an illness; this book offers a practical
system for solving problems in an organization by giving
suggestions to help teams; businesses; and associations
1/20/2012 Featuring real-world examples of presentations from the
worlds of business; science; and politics; such as Steve Jobs;
Hans Rosling; and Al Gore; this unique book delivers tried and
tested secrets and inside tips for making a sensational
7/25/2006 Packed with checklists; objectives; key terms; chapter
summaries and reviews; this hands-on guide for managers
presents the essential skills and know-how to direct a
foodservice staff through a successful; completely enjoyable
8/4/2010 Featuring concise chapters; checklists; and cases specifically
designed to work with your busy schedule; this book provides
easy steps to follow for preventing and detecting
embezzlement in your business.
9/3/2013 An ultimate how-to manual for any executive or manager
interested in price management; this book presents a holistic;
comprehensive framework that shows how integrating pricing
categories into a cohesive program leads to impressive gains
7/14/2008 Showing you how to fully exploit the value your company
offers customers; this book offers a proven plan for increasing
your sales without sacrificing profits.
4/27/2006 Developed for students preparing for careers in food and
beverage management as well as hotels and other enterprises
where this knowledge is needed; this book is essential for
understanding the ins and outs of controlling food; labor; and
8/12/2015 Illustrating the concepts of probability through relevant and
engaging real-world applications; this ideal reference develops
the fundamental mathematics of probability in a unique; clear;
and informal way so readers can understand the little numbers
6/19/2006 Adequately covering the fascinating world of wine; beer; and
distilled spirits (in addition to low alcoholic and nonalcoholic
beverages); this comprehensive book gives attention to the
controls necessary to run a beverage service facility.
1/26/2012 Including helpful examples and featured articles with topic
experts and bloggers who have built successful businesses;
this practical; how-to guide opens the door to a world of
money-making blogging possibilities; and provides tips for
4/19/2006 Written for the dining room supervisor who oversees the
service staff of a restaurant; this useful guide outlines the
skills the effective dining room manager needs and explains
quality service standards while identifying possible
7/26/2005 From planning functions with ten guests or major festivals with
10;000 attendees; this ample guide provides tools and
strategies to effectively procure; organize; implement and
monitor all products; services and service providers that bring
1/25/2008 From selecting the best mop system for cleaning a bathroom;
to interviewing potential employees; this guide details the best
practices that optimize budgets; keep high standards; and
create a safe; healthy environment for guests and employees.
5/11/2006 For students and professionals in hotel and restaurant
management; this book is an indispensable resource for
leading a winning housekeeping operation in any
establishment; from the smallest bed-and-breakfast to the
12/28/2002 This guide is your survival kit for developing great people
skills.
3/1/2007 Illustrated by helpful case studies; this hands-on book sheds

new light on the many issues involved in the operation of an
architectural practice; from how a firm is structured to how it
manages projects and secures new business.
9/18/2013 Featuring real-world case studies that illustrate major points;
as well as quotes and stories from industry professionals; this
book presents a proven approach to marketing and client
development that firms of any size can use to attract new
6/11/2010 A thought-provoking exploration of the intersection between
people; processes; and technology; this book provides key
insights into the formation of a performance-directed culture
and a glimpse into those organizations that have successfully
5/5/2015 Showing you how to recognize the characteristics and
behavioral patterns of potential fraudsters who are entrusted
with safeguarding corporate assets; this book takes a step-by-
step approach beyond the Fraud Triangle to identify
1/28/2010 Taking a hard look at the future of oil and gas; this book
examines how you can effectively invest in these resources;
and profit from energy alternatives that are poised to power
the years ahead.
5/25/2011 Providing a how-to approach to successfully define; plan;
execute; and control programs; this book explains the primary
roles and competencies of the program manager and presents
the organizational factors involved in transitioning to a
9/30/2011 Including current case studies and sample checklists to help
professionals hit the ground running; this practical guide
provides the knowledge and skills needed to become
proficient in Project Management and maximize the
4/18/2007 With contributions from more than fifty global Fortune 500
companies; this book presents unique; first hand accounts of
how corporations around the world incorporate project
management into their strategic business operations.
8/26/2015 Providing all the information and guidance you need to plan
your projects with confidence and deliver them on time; this
comprehensive resource will help you unlock the keys to
project management success; gain the know-how to assess
5/19/2004 This book provides the new project manager with information
on how to develop schedules; build a project team; work
within a budget; manage risk and uncertainty; and how to use
technology to stay on track within a project.
2/21/2007 Offering the latest on resource management strategies and
fresh tactics for team motivation; this practical guide gives you
the tools you need to deal with schedules; budgets; and
deadlines while keeping your cool under pressure.
3/14/2003 Presents a comprehensive survey of the tools; tips;
techniques; and tactics that are available to guide project
managers to the successful completion of their projects.
10/15/2009 Both as accompanying supplement to 'Project Management: A
Systems Approach to Planning; Scheduling; and Controlling;
Tenth Edition' and as a standalone self-study guide; this
workbook gives students key insights from the acknowledged
1/2/2008 With crossword puzzles; exam study tips; situational
exercises; and sample questions; this guide provides solutions
to all problems; questions; and cases; making it a must-read
resource for mastering the critical skills of successful project
2/3/2012 Focusing on all facets of the steps needed to successfully
manage a project - from planning and resources to budgeting
and more; this book will also help those preparing to take the
PMBOK® certification exams of the Project Management
3/21/2008 Written from a managerial perspective; this book will equip
you with the quantitative skills; knowledge of organizational
issues; and insights into human behavior that you need to do
project management effectively.
12/15/2001 A comprehensive graduate text which could also serve as a
reference for working managers involved with formal project-
management systems.
9/19/2004 This eighth edition updates the classic reference on project
management theory and techniques within today's changing
marketplace. A wealth of knowledge is put into this practical
study guide that managers can rely on.
10/13/2009 With plenty of case studies; as well as discussion and
multiple-choice questions; this book gives students and
professionals a profound understanding of project
management with insights from one of the best-known and
1/14/2014 Packed with training materials; models; and tools; this
essential and clearly written guide provides an easy to
implement; practical; and proven risk management
methodology for project managers and decision makers.
11/2/2009 Combining hard science and marketing practice; this book
explodes the most common and costly marketing myths and
draws on real; proven science to reveal how people actually
behave in the marketplace--and how you can use it to your
10/23/2007 Combining the best practical tools with insight and flair; this
friendly guide provides guidance on every aspect of PR; so
you can launch a full-throttle campaign that'll generate buzz
and build your bottom line.
3/8/2013 Showing how the Internet can be an incredible tool for
businesses and others to measure trends in real time; this
timely book describes tools for inexpensive and real time
measurement methodologies businesses can start using right
2/27/2007 Unencumbered by theory and speculation; this practical guide
is the complete resource for dramatically improving
purchasing practices at any establishment where the chef is
the heart of the house.
8/29/2011 Including numerous examples; questions; and exercises to
reinforce new concepts; this book balances purchasing
activities with product and information from a management
perspective.
5/12/2006 Fully updated with the latest standards and trends; this easy-
to-use guide covers procedures; distribution systems; supplier
channels; price and payment; storage and security; and
specifications for food; furniture; fixtures; and equipment.
9/11/2013 Presented in the humorous; yet straightforward Dummies style
you've come to know and love; this user-friendly guide is
packed with all the information you need to start using quick
response (QR) codes with your business; from creating the
1/17/2014 Using real-life examples from human resources; marketing;
branding; networking; public relations; and customer service;
this expert guide offers easy-to-digest tips and guidance on
how to prevent damage to your business through easily
4/28/2008 Make quality a priority throughout your organization with this
invaluable reference which offers expert techniques for
introducing quality methods to your company; collecting data;
designing quality processes; and more.
10/24/2006 Going beyond the mere teaching of technical skills to address
the multitude of situations and challenges facing operators
today; this sets the standard for planning production;
executing culinary technique; and understanding food and
4/5/2006 Including coverage of the latest scientific and technological
advances in the field; this book focuses on the microbiological
factors of food prepared in quantity and features coverage of
the entire sequence in the process of serving food to the
12/10/2002 This text explores for the first time the impact that individuals
have on performance management systems (PMS) and
company value.
5/16/2011 Profiling several managers struggling to communicate; this
innovative and powerful book offers practical tools to help you
increase your effectiveness by asking the right questions in
order to bring out the best in your employees for improved;
1/28/2010 Using case studies and stories of real leaders; this book
reveals a simple; yet powerful method for teaching the
competencies necessary to build performance-enhancing trust
and form the foundation of financial success in this age of
8/2/2011 Allowing you to bridge the gap between "hello" and profitable
relationships today; this book offers a research-based; field-
tested; and practical selling approach that will help you master
the art of the sales conversation.
4/22/2009 Organized so you can start where you’re comfortable and
proceed at your own pace; this guide helps managers prepare
annual reports and use financial reporting to budget efficiently
and helps investors base their decisions on knowledge
3/13/2015 Packed with new examples that reflect current trends; this
practical resource is for investors; traders; brokers; managers;
and anyone else who is looking for a reliable; up-to-date guide
to reading financial reports effectively.
9/9/2009 Filled with in-depth insights and expert advice; this remarkable
guide for entrepreneurs gives you a blueprint for business and
financial success that will allow you to enjoy life to its fullest.
12/30/2009 Offering practical advice on delivering performance reviews to
employees; this guide provides tips on defining competencies;
creating a rating scale; and modifying existing forms and
sample performance evaluation forms from different
9/1/2015 Providing the personal; relatable testimonials from women
who have navigated the opportunities and pitfalls of the
business world; this book sheds light on women's unique
leadership attributes; and offerss guidance for professional
1/13/2009 Presenting the skills and strategies that every project manager
needs to successfully complete projects in virtually any field;
this thoughtful guide shows you how to become more
knowledgeable and efficient in the real world of project
5/23/2011 Revealing the proven; practical steps to take your business
into the real-time era; this revolutionary guide will enable you
to act and react flexibly as events occur; position your brand in
the always-on world of the Web; and avoid embarrassing
4/9/2012 Helping you develop a business culture that encourages
speed over sloth; this proven; practical book will show you
how to act and react flexibly as events occur; position your
brand in the always-on world of the Web; and avoid
3/7/2003 Shows you how to focus on and nurture only the most
profitable parts of your business—and build an organization
that succeeds and survives by concentrating on what it does
best.
9/19/2002 Ideologies and advice to put your company ahead of the
competition and achieve maximum results.
6/17/2010 With real-world examples; in-depth research; and powerful

diagnostic tools; this informative book gives you the resources
to grow individual and organizational value in an increasingly
competitive marketplace.
7/14/2011 Based on interviews with more than 1;000 managers;
directors and executives from various companies; this book
introduces new concepts in relationship management
including the exchange of Relationship Currency; the
6/9/2011 Revealing that success comes from investing in people for
extraordinary returns; this book explains the three major types
of relationships and describes how prioritizing and maximizing
a unique return on strategic relationships will fuel
8/24/2011 Revealing the underlying story form of all great presentations;
this book helps you make a strong connection with your
audience and lead them to purposeful action.
6/19/2006 From activity programming; guest safety; and security to
corporate and meeting planning; the management of seasonal
employees and more; this detailed guide provides
professionals and students with need-to-know information on
1/29/2008 Examining how today's industry classifies; develops; markets;
and manages timeshares; cruise ships; ski areas; golf resorts;
spas; and casinos; this book offers a business viewpoint on
guest profiles; management issues; sustainability; and more.
5/10/2006 Filled with valuable information that can be applied to day-to-
day operations; this concise; down-to-earth book equips
readers with the tools needed to manage the finances of
foodservice establishments effectively.
4/27/2006 Offering realistic scenarios that are analyzed to help prepare
you to make the right decisions in challenging situations; this
practical; jargon-free guide gives you the tools you need to
protect your restaurant from legal exposure of every kind.
5/8/2006 Students and industry professionals alike will find techniques
and methods in this book that they can apply to develop
business plans; establish short- and long-term business goals
and objectives; and create a successful restaurant business.
3/28/2006 By providing specific tools and methods tying marketing
theory to practice; this concise; easy-to-use book provides
restaurant and foodservice managers with answers to
common marketing questions.
4/14/2006 Revealing some of the best-kept secrets of successful
restaurateurs; you'll learn to create; write; design; and
distribute newsletters that will strengthen your relationships
with customers; develop loyalty; increase public awareness;
4/27/2006 Whether you are planning a small neighborhood bistro or an
expansive hotel eatery; this self-contained guide provides you
with the specific information and in-depth guidance you need
to navigate the restaurant development process effectively.
3/31/2006 Filled with informative and often amusing anecdotes and
packed with illustrations and examples; this inspirational and
entertaining guide for managers; staff; educators; and
students provides candid and practical insight into the
3/24/2006 Supplemented with helpful photos and drawings that illustrate
everything from napkin folding to taking orders by computer;
this guide helps managers and staffs provide first-rate service
to every customer; and create an excellent dining experience.
10/28/2009 Created by the contributions of various academics from New
York University's Stern School of Business; this insightful book
proposes bold; yet principled approaches to reform our broken
financial system.
7/23/2010 Presenting managers with the tools and system infrastructure
to achieve excellent results; this book offers shows how a
results-management system can make wage costs
commensurate with productivity; and how to attract and retain
3/6/2007 Providing principles and strategies for building an
organizational culture that will make you the standard by
which the competition is measured; this book will help you
create an organizational culture that engages all employees in
2/26/2009 Written in a conversational; easy-to-read format; this practical
book offers leaders in every industry tactics and strategies to
build a corporate culture that consistently reaches and
exceeds its goals.
3/30/2012 Packed with case studies and examples; this book provides a
broad understanding of retail; shows how to put accumulated
data to optimal use; and insightfully reveals how you can
begin using your business data as a strategic advantage.
6/13/2006 By revealing a wide range of strategies for increasing a staff
member’s employment period and keeping turnover to a
minimum; this quick-reference guide identifies what today’s
employees want out of their jobs.
6/14/2012 Examining the problems of the current model and offering
real-world solutions for fixing them; this book lays out a
detailed plan that businesspeople and companies can use to
fundamentally transform their sales and marketing
11/29/2011 Illustrated by numerous cases and practical examples; as well
as end-of-chapter questions and answers; this book examines
what revenue managers in the hospitality industry must know
and do to be successful.
9/13/2007 Providing a broad background on the technology and the
various applications of RFID around the world; this non-
technical book will enable business people to figure out how
and where RFID can be used to improve efficiencies and
7/16/2008 Providing an exciting look at “new India;” this book offers
individuals and organizations a detailed picture of the
economic opportunities India has to offer; and shows how to
get in on the ground floor and profit from India’s economic
Demonstrating how to use new technologies to better
understand your customers; prospects; and employees so you
can better meet their needs; this book will put you inside the
mind of the tech-savvy consumer and show you how new
8/5/2013 Featuring contributions from leading international experts in
risk management and drug manufacturing; this expertly written
and organized resource sets forth a solid foundation in risk
management concepts and then explains how these concepts
11/18/2009 In today's volatile financial environment; only the leaders and
innovators can survive. Increase your ability to successfully
balance financial risk and reward opportunities with the
groundbreaking approaches found in this book.
12/4/2012 Integrating the fields of occupational safety; industrial hygiene;
and ergonomics; this text enables readers to anticipate
industry hazards and implement tested and proven strategies
to avoid; whenever possible; or minimize the harm and
12/18/2010 Timely; accessible; and indispensable; this must-read guide
presents the best practices for today's "innovate or die" world;
in the form of 10 simple and practical steps your business
must take to achieve growth through innovation.
1/22/2009 Written with independent perspectives; expertise; and
experience; this book offers sound advice as you plan for the
expected and unexpected developments ahead for your
organization.
9/11/2009 If you're a working woman who wants to get ahead; this
sensible; straightforward book will equip you with the
strategies you need to combine confidence and compassion;
style and substance; and beauty and brains for professional
4/6/2009 Discussing the next step in the evolution of sales; this guide
demystifies the emerging Sales 2.0 trend and provides a
framework that business leaders and sales professionals can
use to implement it in their organizations.
5/30/2011 Ready for greater sales success and bigger commission
checks? This book offers a proven methodology to distinguish
yourself; build your sales skills; and win deals again and
again.
2/17/2006 From navigating salesforce.com to performing common
operations that relate to your accounts and contacts; this
hands-on; easy-to-understand guide will help you get up to
speed on managing sales; marketing; and customer
2/15/2007 Whether you're a salesperson; channel manager; marketing
mogul; customer service rep; or executive; this book shares
the secrets for making your job easier; your day more
productive; and your business more successful with
1/29/2010 From navigating salesforce.com to performing common
operations that relate to your accounts and contacts; this
guide will get you going on salesforce.com in no time!
7/19/2011 Written by two salesforce.com insiders; this straightforward
introduction clearly explains how to organize contacts; log
activities with contacts; schedule business appointments; use
forecasting tools to predict upcoming sales; make accurate
6/25/2014 Presenting a fun and easy introduction to Salesforce.com and
its latest tools; this accessible guide will show you how to
organize contacts; schedule business appointments; use
forecasting tools to predict upcoming sales; make accurate
7/2/2008 Filled with helpful figures and brilliant color photographs; this
sophisticated and practical book offers a complete; systematic
discussion of flavor; techniques; and ingredients; then puts the
discussion into practice using specific plated desserts.
6/21/2013 Offering quick; accessible examples and clear guidelines
about how to create an understanding between cultures; this
book teaches you to be proactive - not reactive - in your cross-
cultural communications; and shows how to use simple
5/21/2012 By posing thoughtful questions about the possible
consequences of some current (and possible future) trends;
this book will help decision-makers see opportunities and
threats that could emerge beyond their normal planning
8/11/2012 Using easily-understood examples; graphics; charts; and
explanations; this book features over a dozen case studies
that illustrate exactly how scientific measurement and testing
have improved sales performance within different kinds of
5/19/2008 Through hands-on experiences and case studies; this book
shows you how to bridge the gap between Scorecard theory
and application and gives you the tools and know-how to
implement corrective changes to keep your company running
3/7/2013 Discussing topics such as keyword strategy; competitive
positioning; search engine optimization (SEO) web design;
search marketing; and more; this comprehensive;
straightforward guide presents all you need to start your
2/15/2013 Demystifying the world of search engines; this fun; friendly
guide explains the ins and outs and best practices of
successful search engine optimization (SEO) in order to make
your website content more search-engine friendly so it ranks
1/25/2010 With bold suggestions on how America can reassert its
historic leadership in the new global arena; this book
demystifies globalization; and analyzes the megatrends and
interconnections of the 21st century.
1/27/2015 Examining the psychology behind why even the best ideas
sometimes fail; this book helps businesses design their
organisations for reality rather than perfection; and also offers
strategies to head off unprecedented levels of disengagement
1/28/2014 Providing results-proven sales coaching material that includes
assessment; exercises and sales coaching questions; this
book will show you how to more effectively coach your
salespeople to help your team overcome their habitual sales
3/24/2007 Written by two of the country's top sales training consultants;
this comprehensive guide gives sales coaches and sales
leaders specific tactics; step-by-step guidance; and cutting-
edge insight on leading their teams to a higher level of
2/4/2008 Most sales happen because a customer wants to buy; not
because a salesperson needs to sell. In this masterful guide to
selling; you'll learn in step-by-step detail all the practical
techniques and tricks top sales pros use to become sales
6/19/2009 Filled with in-depth insights and expert advice; this book
provides essential information for business professionals and
technology CEOs who need to understand the nuances of
selling a company with intangible value.
12/4/2007 Examining how technology has impacted the industry; new
niche markets in cruising; and material on shipbuilding and
design; this book offers a complete picture of the industry and
step-by-step coverage of how to effectively market the cruise
5/9/2013 By applying the trends and lessons learned from Fortune 500
and Global 500 companies to mid-sized enterprises and
small-medium businesses owners; this book offers new
opportunities to drive company growth by taking a fresh look
6/23/2011 Offering real-world advice for successful entry into the biggest
market anywhere; this book provides proven approaches;
strategies; tactics; and tools to make your business stand out;
build relationships; understand procedures; and win high-
5/7/2013 Using hard data and compelling field stories; this book shows
executives; managers; and aspiring sales leaders a
sustainable and exciting alternative to money when it comes
to motivating salespeople.
8/19/2014 Offering a practical guide to becoming a leader people want to
follow; this straightforward book reveals the author’s life
experiences and unique insights to help leaders apply the
powerful principles of servant leadership.
1/2/2008 Introducing Design for Six Sigma (DFSS); an easy-to-master;
yet highly effective data-driven method that prevents defects
in any type of service process; this text offers the information
and tools needed to take advantage of service DFSS.
7/17/2013 Authored by a nationally recognized pricing expert; this book
arms you with proven strategies for guaranteeing that you'll
never again leave money on the table when determining
prices.
7/15/2015 A great leader makes everyone shine; and provides the vision;
the tools; and the support people need to do their very best
work. This comprehensive book describes how it's done; and
how greatness can be learned.
3/24/2009 For those leaders or aspiring leaders who are courageous
enough to lead in a challenging business environment; this
book offers guidance on how to absorb the world's diversity
and to build upon global citizenship.
2/15/2012 Innovative and right on time; this book teaches the
nonprofit/social change/philanthropy/cause community how to
take advantage of rapidly changing technologies and new
communication ecosystem that exist in our connected society.
5/25/2011 Based on timely research conducted by Axiom Consulting
Partners; this book empowers and enables business leaders;
owners and managers to make and maintain the necessary
connection between strategies and organization to achieve
4/30/2010 Based on ten years of extensive research and interviews with
thousands of top sales performers in a variety of industries;
this exciting book reveals the secrets all great sales
professionals have in common.
6/10/2008 Combining the rational; logical instincts of the left brain with
the passionate and artful skills of the right brain; this book
offers a leadership approach that is both highly effective and
deeply inspirational.
3/20/2007 Offering a complete roadmap to conducting and executing
Lean Six Sigma and Design for Six Sigma (DFSS) projects;
this book shows readers how Simulation-based Six Sigma
methodology reduces project cycle time; cost; and effort from
1/12/2010 Using analogies and dozens of case histories; this book
describes the risk parasite that infects all supply chains; and
reveals methods to neutralize that parasite.
3/25/2003 A user-friendly guide to the basics of Six Sigma.
2/5/2010 Introducing a Six Sigma for Growth toolset based on

enhanced Six Sigma and Design for Six Sigma methods; this
book provides a framework on how companies can apply Six
Sigma methodologies to where it can make the biggest
3/20/2003 In this book; the author addresses perhaps the most vital
component for success with the popular quality improvement
methodology--team dynamics.
3/6/2007 Presenting a wealth of examples; problems; and other tools
you need to turn Six Sigma theory into practice; this hands-on
workbook provides the knowledge; insight; and practical
exercises you need to master Six Sigma and put it to work in
7/13/2010 Filled with hundreds of real-world stories and example
conversations; this practical guide offers a new and better
approach to winning the quality sales that drive growth and
create opportunities.
7/2/2013 Including examples; tips; techniques; and success stories
from readers; as well as information about new technology
that will help you smarten up your calls; this book will
empower readers to take action; call prospects; and get a yes
10/26/2009 For any business that wants to go green but can't risk
jeopardizing profitability; this timely book offers an analytical
model that ensures profitability; lowers risk; and decreases its
environmental impact.
2/28/2008 Explaining everything HR managers and business leaders
need to know to manage their talent for success; this
revolutionary guide shares new; effective techniques to find
determined; dedicated go-getters who would otherwise fall
5/8/2006 Featuring industry overviews; a detailed look at the jobs of
culinary and food service professionals; and real-world job
descriptions; this book introduces readers to the vast number
of jobs in foodservice and cooking.
5/2/2013 Social CRM is an evolving tool to help you engage your
customers; interact with them; and develop deeper
relationships. This handy; timely guide teaches you how to
make the most of it; whether your business is a small shop or
6/8/2011 Doing its part to prepare you against nefarious hackers; this
indispensable book examines a variety of maneuvers that are
aimed at deceiving unsuspecting victims; while it also
addresses ways to prevent social engineering threats.
7/15/2013 What if cars; bikes; health monitors; appliances; instruments;
and other devices could all become members of your social
network; collect data you care about; and feed it back to you
at just the right time? This book explains how this trend will
5/23/2011 Presenting a compelling case for using social media to
revolutionize customer outreach; this book shows how to use
the new breed of tools to uncover the human potential in every
business and involve customers at every stage of the
7/20/2010 Presenting best practices for growing the value of your social
media and social networking marketing efforts; this book
shows you how to build an effective blog or website for your
business; monitor your online reputation; and create new
2/6/2014 From building trust; to sparking conversation; to using video
and other tools; this creative book will help you discover all
that goes into the most important aspect of today's social
marketing.
4/26/2011 Marketing your business through social media isn't rocket
science. This book shows you how to apply the marketing
savvy you already have to the social media your prospects are
using; helping you get and keep more customers; make more
1/21/2013 With checklists; case studies; and examples that will help you
decide the best places to spend your marketing dollars; this
all-in-one guide provides valuable social media tools and
analytics methods that can help you assess the success of
7/18/2012 Helping self-motivated learners master social media
marketing; this self-paced guide will show you how to stand
out in the marketplace using Facebook; Twitter; LinkedIn and
YouTube; and take advantage of location-based marketing
5/24/2012 Exploring the many aspects of social media; this
straightforward guide will help you launch a campaign;
develop a voice; reach your audience on key and niche
platforms; and embrace the influencers.
8/23/2012 Including real-world case studies that demonstrate how small
and large businesses are using social media metrics; this fun
and friendly guide helps you determine which tool will serve
you best for understanding your online audience.
3/7/2013 Written in a conversational tone; and based on the author's
years of training and experience; this book reveals tips; tricks;
and advice on how to analyze and measure the effects of
social media - and gauge the success of your initiatives.
7/22/2010 Filled with the numbers that matter and specific examples of
how to use them; this practical book provides an A–Z guide to
using data to drive your social media marketing efforts.
12/6/2010 Providing a social assessment to evaluate your individual
social skills and competencies; this book will show you how to
use new social technologies; make yourself heard; and
produce better products and services.
10/15/2014 Revealing how telecommunications companies can effectively
enhance their relationships with customers; this book shows
how social network analysis; analytics; and marketing
knowledge can be combined to create a positive customer
8/21/2012 By using social ratings analytics tools to find and target lean-
forward audiences; this book examines the changing (and
complex) television landscape and helps brands navigate its
many emerging and exciting marketing and advertising
6/17/2010 For anyone wanting to learn about and harness the power of
social media; rather than be squashed by it; this timely guide
shows how businesses can tap the power of social media to
increase sales; cut marketing costs; and reach consumers
5/10/2013 Based on meetings with 75 Fortune 1000 companies; 50
colleges and universities; and more than 100 small
businesses & non-profits; this book explains how businesses
can tap the power of social media to increase sales; cut
3/25/2011 Offering a fascinating look at the impact of social media on
business; this up-to-date book will enable you to tap its
considerable power to increase sales; cut marketing costs;
and communicate directly with consumers.
12/6/2011 Explaining how culture drives behavior; behavior drives habits;
and habits deliver results; this book offers an inspirational
business fable that explains the "recipe" you can use to create
a winning culture and boost employee morale and
3/7/2006 Combining wisdom; examples; and a wealth of new
information; this book imparts all the logistical know-how and
theoretical understanding event managers need; with a focus
on honing the skills; knowledge; and ability required to
6/19/2007 Examining the effects of speed on the fields of management;
leadership; strategy; innovation; and culture; this timely book
assesses the opportunities; problems; outcomes and
innovations that arise from speed and rapid change at work.
5/14/2013 Whether your goal is selling millions of your product;
expanding operations to a new location; or generating more
profits; this inspiring guide shows how to re-create your long-
term vision and then make continuous progress in achieving
10/26/2009 Featuring a collection of ninety-four real-life stories from the
author's 40-year career as CEO of five companies; this down-
to-earth book outlines his strategies; practices; and principle-
centered approach to decision-making and problem-solving.
3/16/2010 Helping you get your share of the online business; this
complete reference will show you how to create a business
plan; build a customer-friendly site; set up shop on Second
Life; keep your books; and promote your business.
11/15/2013 While big company CEOs are usually groomed for the job for
years; startup CEOs aren't. This engaging; reliable resource
addresses what it takes to master the "How" of being a CEO;
from leading an executive team to managing in any type of
6/26/2012 Featuring more than two dozen real-world case studies along
with innovative examples and applications of profile
monitoring; this book presents the latest state-of-the-art
research on the use of control charts to monitor process and
10/20/2011 Incorporating the latest software applications; this book guides
readers through a broad range of tools and techniques that
make it possible to quickly identify and resolve both current
and potential trouble spots within almost any manufacturing or
3/30/2004 This quick-access guide is intended for the wide audience of
students and researchers who deal with statistics. Topics
covered include design; conduct and analysis; sample size;
consulting; words; tables and graphs; covariation; and more.
6/7/2012 With case studies that illustrate how to integrate several
statistical tools into the decision-making process; this
straightforward and insightful guide prepares you for business
leadership by developing your capacity to apply statistical
1/23/2004 This reference offers explanations of statistical ideas;
techniques; formulas; and calculations; and includes
examples that show how these concepts apply to your
everyday life.
5/31/2011 Broken down into five parts; this in-depth book argues that the
"Asia factor" is not a static concept; and will help readers
understand and profit from the world's most dynamic region.
5/5/2011 Providing the tools you need to reframe your business'
innovation strategy and goals; this book equips your
organization to identify and remove those barriers to
innovation that have prevented it from achieving sustainable
2/28/2008 If you were trained in traditional sales methods and you're
struggling to stay ahead of the competition; this one-of-a-kind
guide will help you rebuild your selling methods from the
ground up; leading to higher achievements and happier
7/18/2013 Using scenarios; engaging questions; and survey results to
provide strategies that can be implemented immediately; this
book shows how to identify and manage conversations with
venters; complainers; whiners; and energy drainers in order to
7/1/2013 Featuring insights from courageous trail-blazing entrepreneurs
and leaders in organizations including NASA; Ernst & Young;
UN Foundation and QANTAS; this book shares powerful tools
and techniques to overcome fear and achieve greater success
5/26/2011 Ensuring that your employees will be able to give their best to
create a healthy; profitable workplace; this book offers down-
to-earth; practical methods to help professionals maximize
success; increase productivity; and improve teamwork and
9/18/2014 Describing a powerful new approach to advertising and
marketing for the digital age that involves using stories to
design emotional and transactional experiences for
customers; both online and offline; this book will show you
1/28/2008 Offering a rare view from the executive recruiter’s perspective
of the traits top search firms seek in CIO candidates; this vital
road map equips CIO candidates with a straightforward
course of action to the corner office in becoming a world-class
6/17/2013 Packed with encouragement; advice; and essential skills for
aspiring and sitting CIOs; this definitive book provides an
organized and comprehensive view of the CIO job and its
important role in modern organizations.
11/15/2007 Reviewing the history of the first 25 years of benchmarking as
a quality practice; this book offers managers and business
leaders a comprehensive; effective guide for improving quality
and productivity as a means to enhance shareholder value.
12/5/2011 Filled with case studies and practical examples; this book
reveals how you can predict if your market is transforming by
linking and aligning ten key strategic variables under a
common strategic dashboard.
7/21/2010 Introducing the Strategic Learning Process - a four-step
dynamic cycle guaranteed to create and sustain winning
performance; this book explains how to use it to rapidly
respond to change and gain a sustainable advantage over
4/25/2007 Whether you’re planning for a small business; large
conglomerate; nonprofit; or even a government agency; this
book covers everything you need to know to develop a plan
for building and maintaining a competitive advantage.
6/11/2009 Offering a fresh approach specifically developed for today's
challenges; this book will help you multiply your ability to
execute new ideas and advance your own career in the
process; whether you're a seasoned pro or a beginner.
6/17/2010 Providing executive-level guidance to build a powerful;
efficient process from initial adoption to portfolio alignment;
this resource arms you with insights to ensure your strategic
projects are given the resources they need to deliver business
12/5/2002 This resource outlines the key elements of Strategic Six
Sigma leadership in successful companies and provides the
guidance necessary for leaders to apply these same practices
and approaches.
12/4/2012 Including forecasting tactics for hardware and software that
enable cost-effective proactive product life-cycle
management; this book describes how to implement a
comprehensive obsolescence management system within
1/26/2016 Explaining the impact of chronic stress on the human
operating system - body; mind; and spirit; this book shows
how a simple shift in mindset can dramatically alter
physiological responses to stress; and reveals simple
4/22/2009 With tips; tricks and strategies for communicating directly;
effectively and tactfully; this authoritative guide delivers
practical solutions for getting organized; working better and
faster; reducing stress; and getting rid of time-wasting
4/1/2009 Helping you choose the flavor of Sugar you need; acquire and
deploy it; set up accounts and contacts; and organize your
day; this book will show you how to take advantage of this
open source CRM application to boost your sales and please
6/29/2011 With worksheets and quizzes that help you evaluate your
performance at every stage; this important book will enable
you to build your focus; manage your resources; and
maximize your ability to deliver at every level.
1/15/2013 While presenting a roadmap to better decision-making and a
better life; this book takes you on a journey where you'll
discover seven principles to help you solve problems faster;
make better decisions; and improve your professional and
9/23/2013 With industry examples; profiles; and key word definitions; this
practical; concrete; and results-oriented guide provides
comprehensive coverage of the principles; theories; and
decision-making skills required to manage a workforce to
6/20/2006 Offering guidelines to becoming a winning manager in the
hospitality industry; this book provides coverage of the
principles; theories; human relations techniques; and decision-
making skills that are required to manage a workforce to
8/1/2008 Including key term reviews and discussion questions; this
book provides comprehensive coverage of the principles;
theories; human relations techniques; and decision-making
skills that are required to manage a workforce to profitable
6/9/2011 Including case studies from Wal-Mart; Cemex; Kmart; HP;
Dell; and others; this resourceful book provides step-by-step
direction and examples for creating strategy alignment and
designing a supply chain that goes beyond supporting your
4/5/2007 Identifying the best supply chain practices throughout a
number of industries; this straightforward book reveals how
these companies used proven strategies and performance
metrics to design extended enterprises and become world-
7/27/2010 Packed with abundant anecdotes; interviews; case studies;
research; and analysis; this resourceful book will help you get
your company on the supply chain "best practices" track and
achieve supply chain excellence.
3/28/2006 Featuring step-by-step how supply chains are set up; this real-
world guide focuses on the impact they can have on the retail
industry; the factors that impact them; and what it means to
the customer.
1/23/2012 Containing a rich set of current examples; extensive pedagogy
and solved problems to make difficult concepts easy to
understand; this book provides supply chain managers with a
completely unique approach; presenting SCM from a
11/16/2015 Providing concrete; actionable steps to align and balance the
supply chain to drive value; this book links corporate financials
to supply chain maturity; and provides a clear; concise
framework for a more modern; effective supply chain.
2/4/2016 Presenting the different models of supply chain performance
evaluation for global supply chains; this book describes why it
is necessary to evaluate global performance both to assess
the contribution of the supply chain to achieve the goals of
9/11/2013 Including real world cases and illustrations; this book provides
an invaluable resource for companies looking to transform
their supply chains and organizations to achieve best practice
results; beginning with guidance on how to make the case for
12/4/2012 Replete with stories of some of the greatest sales people in
the country; this book teaches you how to listen more than
talk; become an ethical ambassador for your product; and
understand that everything in life is selling.
7/27/2010 Helping you get smart in your approach to risk; this book
reveals methods you can use to help exercise better judgment
and make better decisions under the most risky; uncertain;
and turbulent conditions.
5/16/2011 Just as animals on the Serengeti possess a unique skill that
helps them survive; your strengths drive you on when life
becomes difficult. This compelling fable offers a riveting tale of
life in Africa's Serengeti and lessons for today's beleaguered
11/4/2009 Lifting us from the corporate doldrums that have stalled our
country's revolutionary drive; this book reveals stories of
people in business; politics; and other pursuits who are
blazing new pathways toward a richer and happier way of life.
4/30/2010 Rich with insights and anecdotes; this inspiring book offers
lessons that can be applied to any organization seeking to
improve the bottom line by improving their culture.
10/30/2009 Offering the inspiration; strategies; and creative ideas to
enchant; surprise; and treat your customers to more than just
an encounter; this book shows how the best brands create
unique; customer-endearing practices that lead to irrational
7/9/2010 Full of specific tips and take-aways to ensure that you're fully
heard; clearly understood; and will ignite positive action in any
business or social situation; this guide to 21st century
communication skills can help you get real results.
7/18/2013 Offering new and fresh perspectives for dealing with tricky
behaviors; this practical; easy-to-read guide explains why
people act toward you the way they do; why you react to their
behavior in the way you do; and what exactly to do about it to
7/7/2010 Wielding truth wrapped in hilarity; this strategic guide shows
you how to build positive relationships with even the most out-
of-control boss and thrive in your job.
8/16/2012 Exploring a number of big data concepts and how they can be
applied to improve your organization's analytics; this user-
friendly handbook shows you step by step how to design;
incorporate; and profit from a world-class advanced analytics
9/16/2013 Packed with full-color screen shots and numbered; step-by-
step instructions; this book will show you how to use
Salesforce.com to organize contacts; log activities with
contacts; schedule business appointments; use forecasting
4/11/2011 Based on solid insights generated in key areas of health;
education; finance and the environment; the book offers
practical recommendations and insights from world leaders;
innovators; practitioners and new users of emergent
9/27/2004 In this clear and comprehensive guide; the author identifies
the ten most common—and most damaging—mistakes
marketers make; and how to avoid them.
9/9/2013 Showing you how to look beyond new products to other
powerful types of innovation which can be combined for
competitive advantage; this book lays out fresh ways to think;
and then explains the actions that allow teams or firms to
3/8/2013 Demystifying the phenomenon of what success is and what it
takes to be successful; this book will allow you to blast
through business clichés and risk-aversion while taking
concrete steps to reach your dreams.
9/5/2013 Explaining how to leverage the power of a 12 week year to
drive improved results in any area of your life; this book will
show you how to perform at your best and achieve the things
in life that matter most to you through effective execution.
12/20/2013 Based on the author's methodology for what abilities drive
decisions and actions within his own company; this
illuminating book details how respect; belief; loyalty;
commitment; trust; courage; and gratitude play an integral part
10/29/2004 This hands-on survival guide is designed to rescue the
"accidental project manager" and help them to quickly ramp
up on all key areas involved in software project management.
5/5/2011 Drawing from the experiences of scores of sales managers;
this book delivers immediately applicable ideas for coaching
and developing a team of accomplished salespeople who
manage themselves.
6/6/2011 Explaining how to increase the effectiveness of CSR as a
strategy to create positive change in society through business;
this landmark book provides a 'second generation' approach
to CSR that will breathe new life into the movement.
6/17/2013 Capturing an impressive saga in business history--one of
innovation; vision and leadership at a company that was
almost destroyed with a few strokes of governmental pens;
this book chronicles the origins of AIG and its relentless
11/3/2015 Delving into the requirements for laying a solid technical and
organizational foundation that is capable of supporting
operational analytics at scale; this book presents everything
you need to implement operational analytic processes with big
2/28/2007 Focusing on how to find and do deals; this book explains how
to get technology out of laboratories and into practical as well
as valuable applications.
7/22/2015 Revealing the profound insights that the authors gained
together over the 16 years in which they co-taught one of the
most popular leadership courses in America; this book
examines why George Washington; Abraham Lincoln; and
5/8/2007 Revealing core philosophies; critical capabilities; and the
secrets of coaching success; this one-of-a-kind guide provides
valuable guidance on exactly what the best coaches are now
doing to get the most out of leaders; for now and into the
11/5/2012 If you're stuck doing what reasonable people do and not
getting anywhere; follow the "unreasonable" principles in this
unique book - from negotiating to risk-taking; investing to
hiring - and see how far your next endeavor can go.
11/30/2010 Presenting you with the tools to size up any business
situation; think and act on your feet; and get exactly what you
want; this concise guide teaches you how to make the smart
moves and say the right things to succeed in any business
12/13/2013 With an emphasis on critical thinking; this friendly and
accessible book presents fun and unique examples; guides
readers through the entire data collection and analysis
process; and introduces basic statistical concepts along the
2/13/2013 We explain so many different things so frequently that we take
the art of explanation for granted. This unique book
demonstrates how explanation is a fundamental skill anyone;
in any role; can easily master.
1/27/2015 Describing the rise of "Open Engineering" - a way of breaking
down barriers and taking advantage of web-based
communities; knowledge; and tools to accelerate the design
and manufacturing processes; this book explains how to
10/7/2011 Immersing you in the world of wealth so you can better
understand how the affluent think and act; this insightful; step-
by-step sales guide reveals the secrets of attracting and
keeping wealthy clients for life.
10/27/2006 Featuring top executives from a cross-section of industries to
identify twenty-one strategies for success; this insightful book
encapsulates everything managers need to know to lift both
themselves and their employees to the very heights of
5/31/2011 Explaining the four stages of awakening; this thought-
provoking book offers a proven step-by-step approach for
finding and achieving your goals and desires; and shows how
you can reach these goals while pursuing complete mind;
4/6/2012 Offering practical advice for incorporating mobile strategies
into the marketing mix;
this definitive guide explains social media's specific application
to B2B companies and how it can be leveraged to drive leads
11/29/2007 Comprehensive
and revenue. enough to use for planning your business
profitably; this detailed guide has the most up-to-date material
you need for managing a beverage operation; including bar
equipment; sanitation and bar setup; inventory control; and
3/18/2009 With anecdotes and stories about the financial generals who
have left their mark; this book analyzes the struggle for power
between traditional sell-side financial institutions and buy-side
newcomers; and tells what it means for your financial future.
2/1/2012 Featuring proven tools; strategies; and tactics; this non-
traditional; gung-ho guide lays out the leadership methods that
can effectively get a new business off the ground; and through
the requisite fast-track growth phases that produce tangible
2/23/2012 Offering practical; easy-to-implement steps explained through
entertaining; informative real-life stories; this book delivers
actionable advice to hone your leadership skills and
communicate more effectively with the people who report to
5/18/2015 Using real-life examples—from Nate Silver to Copernicus; and
Apple to Blackberry—to demonstrate how the winners of the
future will use big data to seek the truth; this book is a
comprehensive and accessible guide on how to win
1/27/2015 Going beyond Bitcoin 101 to explain how this transformative
technology is about to change the world; this book offers
insight into the mechanisms behind Bitcoin; and provides an
expert perspective on digital currency's effect on the future of
5/11/2006 Complete with helpful information relating to food preparation;
purchasing decisions; and controlling costs; the book is
organized by food type and measurements reflect the way
specific foods are typically measured in recipes.
3/24/2007 Offering a broad and up-to-date selection of the firm's best
ideas on strategy; this book is filled with fresh ideas; insights
and practical lessons for managers; executives; and
entrepreneurs in every industry facing the need to rethink their
2/5/2008 Using children's fairy tales to introduce each chapter and
illustrate key points; this ultimate handbook offers a solid;
simple; and highly effective plan for successful brand-building
and customer interaction.
7/29/2008 Filled with informative case studies and engaging real-world
examples; this book will help you run a healthy and profitable
office as you lead your advisors through periods of emotional
distress and put them back on a more positive path to
3/5/2013 Outlining a step-by-step; thoughtful and detailed program to
correct and prevent workplace bullying; this book offers in-
depth advice leaders can use to address the issue of bullying
in order to protect the company's bottom line.
3/24/2011 Drawing on his 45 years of professional experience as a
PM/BA to shed light on the similarities and differences of the
roles and responsibilities of a Business Analyst and Project
Manager; author Robert Wysocki helps readers determine
8/4/2010 Utilizing the emerging method of Forecast Value Added (FVA)
analysis; this non-technical book shows how organizations
can meaningfully improve their performance by eliminating the
"worst practices" that now sabotage and confound their
6/28/2012 Your organization must be a business model innovator to stay
competitive in today's turbulent world. This timely book
provides leaders with the survival skills to create a pipeline of
new business models in the face of disruptive markets and
6/17/2010 Filled with in-depth insights and practical advice; this reliable
resource can help you make the most of your time in today's
markets; by following a value-oriented approach to investing
that continues to make sense.
1/28/2010 Applying some of the best for-profit business thinking for use
by CIOs and IT managers; this book discusses how to run
your IT department like a business rather than a reactive
entity that only functions to fix problems.
10/22/2010 Covering everything from product development; to packaging;
to point-of-sale marketing; this cutting-edge guide provides
quick access to today's newest business frontier: the human
brain.
7/23/2010 Filled with the thought-provoking insights; philosophies; and
quotes of many well-known and respected individuals; this
book provides the impetus to millions of people who aspire to
become a success; make a difference; and live a fulfilling life.
7/18/2014 Drawing upon the author's work with countless leaders; sales
people; professional and college sports teams; non-profit
organizations and schools; this book shares an entertaining
and enlightening story that will inspire you to build a better life;
7/30/2008 Combining the best practices of the Hollywood celebrity scene
with those of the business world; this innovative book shows
you how to make every customer feel like a superstar so you
can put your business on the customer service A-list.
6/7/2011 Defining a new approach to strategic management; built on a
foundation of five critical choices every CEO must make; this
powerful book presents a framework that will help executives
understand how they can make these choices in the best
1/16/2012 Offering solutions for many of the problems CIOs face; this
unique book addresses the Chief Information Officer's role in
managing and running IT as a business so the IT department
may become a full strategic partner in the organization's
9/18/2013 Authored by political economist and leading financial journalist
James Gorrie; this book offers a highly controversial;
contrarian view of contemporary China; and makes a strong
case that China; itself is on the verge of an economic crisis of
11/20/2012 With proven strategies; tools; and techniques; this handy
reference is the ultimate how-to resource for creating a high-
performance IT organization that delivers value-added
products and services to employees; customers; and
7/18/2014 From building a robust opportunity pipeline and predicting
future revenues to mastering the nuances of buyer
conversations; this book contains the information sales
professionals need to remain relevant in today's sales
3/28/2006 Presenting case studies of the problems and shortcomings of
a number of food-service programs; this book is an invaluable
resource for administrators who ensure the quality;
profitability; and safety of food-service operations in any
3/28/2011 Complemented by elucidating examples from the authors'
personal experiences; this book helps you fully understand
knowledge management (KM); your role in implementing it;
and the necessary skills and tools for doing it successfully.
6/17/2010 Presenting a five-step methodology that will lead to lifelong
clients; repeat customers; and endless referrals; this book
demonstrates how you can dramatically grow your business or
your career through a few simple approaches to relationship-
6/11/2010 Whether you're starting your own small business or need to
grow on a shoestring budget; this book helps you avoid the
common mistakes of email marketing; give your customers
content they love; and combine an effective email marketing
8/11/2009 With numerous examples from highly recognizable marketing
campaigns; this practical book offers invaluable lessons on
using product placement; event marketing; charitable causes;
the celebrity quotient; and other tactics for tapping the power
8/30/2011 Delivering the authoritative advice you need to become a
leader in the hospitality industry; maximize profits; control
costs; manage operations; and more; this cutting edge and
comprehensive book offers the latest thinking on the best
8/17/2015 Showing leaders how to create a high-performing; values-
aligned culture through the creation of an organizational
constitution; this practical; step-by-step guide explains how
leaders can define their organization's culture; delineate
6/11/2010 Providing guidance for building the business case for data
quality and data governance; this book explores the new shift
in the way successful businesses are thinking about and
treating data; moving from producing data to a focus on
8/4/2010 Filled with in-depth insights and practical advice; this book
offfers an original and passionate analysis of the trends that
led to the recent financial crisis and how the financial system
can be reformed to avoid future crises.
10/22/2010 Taking readers inside Lehman Brothers' highly charged
offices; this book reveals how good men lose their way; and
how a firm that rose with the glory and bravado of Icarus fell
burning in flames not so much from a sun; but from a match lit
6/17/2010 Showing you how to design a comprehensive marketing and
advertising campaign that enhances traditional marketing
efforts; this timely guide reveals seven effective strategies for
using new media and online tools to find new customers and
2/7/2012 Showing how great organizations like Kodak; IndyCar; U.S.
Army; and Southwest Airlines have used digital innovation to
drive colossal success; this breakthrough book explains how
organizations both small and large can employ digital
7/16/2014 Explaining the latest digital tools and trends used in today's
marketing initiatives; this straightforward book is an essential
read for businesses of all sizes wanting to learn how to
engage with customers in meaningful; profitable; and mutually
3/26/2012 If you want to have a business that is able to adapt to an ever-
changing business landscape; this book introduces a blueprint
for an adaptive business and inspires readers to think beyond
business as usual.
9/6/2012 By placing China's continuing transformation from producer to
large-scale consumer under the microscope; this riveting and
informative book examines eight megatrends that are
catalyzing change in China and posing threats to Americans'
8/26/2015 Drawing from over 50;000 interviews with entrepreneurs;
venture capitalists; private equity investors; private Chinese
companies; and multinationals; this book describes how
Chinese firms are increasingly focused on innovation rather
5/20/2013 Examining the most recent failures of business virtue;
prudence; and governance—from Bernie Madoff to Jon
Corzine and MF Global; this timely book offers a set of
structural and holistic solutions for our current ethical crisis in
11/23/2011 Exploring the current "Age of Endarkenment" and the
economic; social; and political systems that have failed us;
this thought-provoking; lively and entertaining book examines
what brought us to this state and what we can do about it.
5/10/2007 Utilizing a business parable format; this enlightening book
teaches readers how to find their inner motivation and pass on
that positive energy to others in their organization.
2/11/2013 Designed to provide a framework that will help you move the
needle on engagement; this book describes a unique
engagement model that focuses on individuals' contribution to
a company's success and personal satisfaction in their roles.
4/18/2009 Explaining how all businesses require the same components
to be successful; this make-it-big guide will help you you
rethink the way you manage your work and life; and approach
business with the same passion and zeal that artists put into
7/22/2008 Whether you're considering starting; expanding; or acquiring a
business; this straightforward guide leads you carefully
through every aspect involved in researching; writing; and
presenting a winning business plan.
7/15/2015 Detailing the many hidden dangers remaining as the world
slowly recovers from the balance sheet recession of 2008; this
book explains the unique political and economic pitfalls that
stand in the way of recovery from this rare type of recession
7/2/2013 Based on in-depth interviews with top executives and thought
leaders at IBM; Salesforce.com; Accenture; Intuit; SocialText;
Newell Rubbermaid; H&R Block; Mayo Clinic; and SAS; this
provocative book shows you how to get up and running with
9/18/2015 Based on the principles employed at the renowned leader in
customer experience - the Walt Disney Company; this book
offers a solid framework upon which to raise the level of your
customer experience; and demonstrates how any organization
8/13/2013 The number one social networking site offers the opportunity
to reach more than 350 million registered users with your
advertising message. Owners of small and local businesses
will benefit from these tips and best practices provided by
10/28/2009 Using examples from the 2008 credit crisis; natural disasters;
outsourcing to China; engineering disasters; and more; this
detailed book reveals critical flaws in risk management
methods–and shows how all of these problems can be fixed.
11/25/2003 With savvy; real-world advice from a "big name" in the world
of hiring and staffing; this book lays out the process of
"strategic staffing"; as opposed to conventional hiring.
4/12/2012 Offering comprehensive instruction on how to deliver on time
and on budget; this completely updated guide to project
management provides the step-by-step advice you need to
find the right sponsor; clarify objectives; and set realistic
7/29/2008 Featuring descriptions of key concepts; tips on real-world
applications; case studies; and warnings on how to avoid
pitfalls; this guide offers access to the cutting-edge ideas and
hard-won wisdom of one of today's leading experts on project
7/15/2009 Demonstrating how to make the most out of being noticed;
this book will show you how to stay connected while
maintaining a unique identity; how to fit in without blending in;
how to transform exclusion and have an impact.
9/7/2013 Exploring the major influences that led to the 2007-2009
Financial Crises; this book describes the timeline; examines
the role of agency cost issues in mortgage-backed
securities; explains how financial managers must consider the
7/8/2009 Showing you; step-by-step; how to optimize your findability;
this practical book is a non-technical guide to effectively
building and implementing; from the ground up; an Internet
search marketing program that gets results.
10/30/2009 Comparing the difficult act of harnessing and capturing
creativity to the act of catching fireflies; this book presents
inspiring yet pragmatic insights into getting your entire team
firing on all cylinders and aiming in the right direction.
1/3/2003 Quickly; confidently gain insight into an employer's needs and
objectives; then position yourself as the ideal candidate for the
job--all in just five minutes.
11/18/2009 A must-read for anyone who makes business decisions that
have a major financial impact; this book aims to help you
make better judgments involving uncertainty and risk; both
when you have the leisure to deliberate; and; more
3/6/2008 For salespeople; sales managers; and executives; this
entertaining and practical book is a business fable that
exposes the traits and characteristics of four distinct types of
salespeople and outlines how and why they excel–or don’t.
6/3/2015 With a unique full-color design; thought-provoking examples;
and features like the 8-Step Model for Building a
Breakthrough; this thorough book identifies four key business
perspectives that will enable you to discover groundbreaking
1/24/2013 Filled with examples and charts; this in-depth; accessible
guide describes the critical factors needed to choose a
specific fund for your investment or retirement plan; including
what to look for when reading prospectuses; shareholder
4/5/2007 Offering the very best thinking on the future of HR from the
most respected leaders in the field; this collection of thought-
provoking essays examines the challenges; trends; and
demands that will shape the future of HR.
7/26/2014 Combining the best elements of three distinct fields—
motivational science; game design; and agile management—
this book shows you how to positively influence behaviour
through better work and project design.
3/30/2006 An authoritative introduction to the world of professional
gaming and casino management; this book reflects the current
academic and technological trends in the field; and the
legislative developments permitting gambling casinos in
3/4/2009 Full of examples and case studies of companies that have
implemented Gender Intelligence; this book offers an
approach that considers the needs of all your customers by
focusing on women as the central consumer which will
12/8/2011 An essential read for any manager wishing to break out of
China and build a global business; this book aims to provide
readers with a constructive; enlightening and practical
framework as well as tools for implementing effective
3/19/2009 Based on a quantitative study of corporate growth; this book
will help you think through the growth challenges your
organization faces and follow a detailed approach that will
allow you to uncover; understand; and capture potential
3/12/2007 Presenting a basic; proven; and effective selling process; this
book shows how the system has worked for many successful
companies and shows readers how to apply the great formula
to their own business; no matter its size.
9/22/2015 Presenting a business survival manifesto for the technology
revolution; this book how technological changes such as Big
Data; gamification; crowdfunding; Bitcoin; 3D printing; social
media; mashup culture and artisanal production will forever
6/28/2011 Providing the tools to make green work--and work profitably--
for your business; this book skips the environmental ideology
and deals exclusively with strategies that have been shown to
cut costs; reduce risks; drive revenues; and build brand
3/6/2006 Written by an experienced destination manager; this book
provides a one-stop resource for hotel and resort destination
managers and meeting/event planners who want to find the
best destination management company for their customers.
4/6/2003 Compiles the best thinking on marketing from the most noted
names in the field to help your business and your products
stand out from the pack.
5/31/2005 Make the most of the powerful ideas that can brighten your
business future. This easy-to-use management primer
summarizes the most effective and successful management
ideas put forth by the leading business thinkers and doers of
8/24/2006 Offering a complete; user-friendly guide to understanding
proper food handling procedures; hazards; monitoring
techniques; corrective actions; and record keeping; this
handbook incorporates the most recent rules and regulations
5/3/2006 Developed for NASA in the 1960s; HACCP represents a step
forward in food safety management. This informative guide
looks at food preparation step by step to identify the root
causes of potential problems and to establish corrective or
6/27/2011 As infrastructure investing continues to grow; this reliable
resource will get you up to speed on all the issues associated
with it and provide a dynamic working guide to building an
infrastructure investment program.
9/29/2011 Featuring useful steps; inspirational stories; and real-world
examples; this easy-to-read; practical guide presents winning
strategies to keep your existing customers coming back (and
keep them singing your praises to their friends and
5/11/2006 Presented in an interesting; easy-to-read style; this book
contains comprehensive information on the background and
current status of the hospitality industry and offers a wealth of
practical; how-to information for anyone entering the field.
8/13/2014 During one of the most difficult and tumultuous periods in Wall
Street history; Jamie Dimon has survived and thrived. This
book reveals how he's done it and explores what lies ahead
for Dimon as he attempts to grow JPMorgan in the face of the
9/9/2013 Offering a fresh approach to employee engagement and talent
optimization through a diversity lens; this book outlines core
competencies that will help leaders create work environments
where employees are valued because of; not in spite of; their
1/14/2013 Sharing 50 forthright tactics that have successfully moved
America's notoriously inert Congress to action; this book will
help you better understand proven strategies that will get you
past being heard to the real goal of being agreed with.
7/6/2011 A complete roadmap to a revolution in business excellence
founded on innovation; this book shares the 56 ways in which
innovations fail and includes an abundance of anecdotes and
examples of successful and unsuccessful innovation.
12/6/2013 Overturning existing assumptions about inspiring and
managing innovation; this book provides you with the insights;
strategies; techniques; and inspiration you need to accelerate
your innovation progress.
4/8/2009 Written in an easy-to-use reference format that helps readers
understand why; when; and how to apply each tool; this guide
explains all the fundamental tools and concepts anyone
involved in innovation should be familiar with.
2/8/2013 Presenting several brand new techniques such as Idea
Harvesting and Treatment; Seventy-six Standard Solutions;
and Six Thinking Hats; this easy-to-use reference helps
readers understand why; when; and how to apply each
3/20/2006 Helping you to remain fluent in the language of event
management; this invaluable reference gives you quick
access to the terms; phrases; and concepts you need to know
to do your job well.
10/30/2001 The development of your Internet marketing presence
shouldn't be an on-the-fly proposition just because technology
makes that possible.
7/23/2010 A business fable packed with hard-won wisdom; this book
shows how effective leaders can change employees' negative
feelings of being ignored; threatened; and unappreciated into
productive employees who feel noticed; valued; and engaged.
12/15/2001 Answers to 101 questions on understanding and implementing
an ISO 9000 quality management program.
7/6/2011 Strategic and forward-looking; this valuable guide offers an

innovative perspective; challenging you to align IT spending
more effectively to your company's business strategy; value
system; and the business network for sustained competitive
9/7/2006 By identifying trends and patterns in the use of collaboration
by corporations; this insightful guide creates a strategic and
operational framework for answering the why and how of
using collaboration to rapidly create innovation in uncertain
6/12/2007 Sharing the management principles and values that have
made John Deere one of the most respected and successful
brands in America; this book presents the timeless business
lessons that have proven the John Deere Way to be the only
11/8/2013 Designed for top-level executives; mid-level managers; front-
line leaders; and emerging leaders; this book identifies the
shortcomings of current leadership methods and explains how
to adopt new policies and mentalities to make you a better
7/6/2011 Offering practical; commonsense advice on becoming an
effective leader; this helpful book provides templates;
checklists; examples and implementation tools along with
directional guidance on what managers need to know in order
7/24/2014 Presenting the tools and methodologies large businesses
need to compete with a new generation of highly-empowered
entrepreneurs; this book offers a comprehensive; practical
approach for developing exciting products and services and
8/21/2013 Combining powerful customer insight; rapid experimentation
and easily actionable data from the Lean Startup
methodology; this book will empower individuals; companies;
and entire teams to evolve their vision; solve problems; and
7/15/2015 Authored by an entrepreneur and Lean product expert whose
experience spans product management; UX design; coding;
analytics; and marketing across a variety of products; this
book is a practical guide to building products that customers
7/16/2010 Including case studies from various industries; this book can
help you analyze operational needs; identify high-impact
opportunities; design and rapidly implement solutions; and
build efficiency and high performance in every area of your
5/29/2008 Examining the trends in demographics; economics and
generational change; this book looks at how to stay ahead of
the leisure economy and predicts who will be the winners and
losers in the seismic shift ahead.
9/10/2009 With interviews; exercises; and case studies; this book reveals
how humor in the workplace will help you communicate
messages; build camaraderie; and encourage creativity for a
better workplace and bigger profits.
1/10/2014 Discussing a whole host of situations most managers face;
based on thousands of personal experiences; this book
contains specific examples of words and phrases that can be
used as well as illustrations and exercises to analyse your
5/13/2013 Short on technical jargon and long on clear; concise
explanations of important terms; concepts; events; historical
figures and major players; this guide explains what's really
going on; what it means to you and what we should demand
1/16/2014 Written in an accessible style; this book is a business fable
that offers an alternate view of a multicultural workplace
through the use of practical stories and cultural anecdotes.
You'll learn that by understanding others' viewpoints; you can
12/28/2010 At times engaging and timely; at others revealing and
informative; this unique and historic book is a sweeping look
at a recent and eventful slice of stock market history.
12/30/2008 Offering in-depth coverage of the entire range of essential
topics for today’s managers and supervisors; this book
includes practical solutions for everyday problems as well as
tips and tactics that help managers become more effective;
5/11/2006 Written for hotel and foodservice managers and managers-in-
training; this introductory guide provides a basic
understanding of electromechanical systems and their energy
consumption and constraints; as well as EPA; OSHA; and
6/27/2006 Suitable for anyone who owns or holds interest in a small or
large business or a professional practice; this guide will show
you how to reach a fair agreement that will satisfy both buyers
and sellers; and stand up to scrutiny by courts and the IRS.
3/4/2016 Presenting an actionable and innovative guide to unlocking
your potential as a marketer and accelerating success for your
business; this step-by-step book shows you how to build
performance-driven organizations that exceed ROI
12/5/2007 Based on NASA's Mars Exploration Rover mission; this book
shares the secrets to one of the most difficult technology tasks
of all-successful software development; and will help ensure
the success of software developed for any enterprise system.
6/28/2006 Essential reading for every businessperson; tech junkie; and
IBM follower; this groundbreaking biography offers fresh
insight on one of the twentieth century's greatest business
figures and the world's first and most famous high-tech
3/31/2009 Packed with fascinating examples of behaviors that drive an
organization's growth and those that throw it into reverse; this
book mixes up a blend of engaging reading and actionable
advice on how you can help your organization reach another
6/24/2015 Providing actionable guidance for leveraging the power of the
marketplace to solve the world's most vexing social problems;
this book effectively illustrates the transformative potential of
social enterprise; inspiring the reader to be an agent of
6/27/2011 Including concrete case studies; tables; diagrams; and more;
this career-focused guide features former Army interrogator
Gregory Hartley's unique system of profiling; formula for
persuasion; and framework for establishing expertise quickly.
9/30/2011 Filled with pragmatic insights; proactive strategies; and best
practices; this ultimate instruction manual explains how to
select acquisition targets; price them appropriately; and
successfully integrate them; as well as how to turn around a
1/19/2005 This practical; informative guide addresses achieving quality
and profit goals; but also deals with motivating people who
make projects happen.
6/30/2011 Straightforward and easy-to-follow; this resource captures the
most practical and innovative practices to ensure
organizations have the knowledge they need in the future and;
more importantly; the ability to connect the dots and use
6/11/2010 The first vernacular ethnographic and anthropological study of
the analytics community; this visionary book provides a map
to analytics and puts the spotlight on the substantive and
courageous work analysts do to make your company a better
3/14/2007 Whether you're a veteran CEO taking over a new organization
or a novice moving into your first leadership role; this practical
guide shows you how to deliver better results faster while
building high-performing teams with lasting power.
6/12/2009 Presenting proven solutions and cutting-edge techniques for
getting started successfully in your new role; this easy-to-
follow guide will help you manage your leadership transition
so you can take charge; build your team; and deliver results.
1/13/2012 With new chapters; sample action plans; and forms to help
you plan; this invaluable book delivers expert guidance to
prepare executives for their new leadership roles; accelerate
their results; and reduce turnover.
5/20/2013 Including references throughout to the affiliated sections in the
Project Management Body of Knowledge (PMBOK®); this
practical guide demonstrates how to efficiently and effectively
communicate essential elements of a project's status.
1/14/2013 Based on data from a comprehensive sales survey in the
sales training industry; along with over 50;000 deal reviews;
this book will help salespeople quickly outfox the competition;
impress customers with unexpected value; and achieve new
3/23/2012 Sharing the secrets to expanding your business through
relationships; this book outlines a proven nine-step program
for building a sizable; loyal network comprised of quality
relationships that garner leads; publicity; sales; and more.
12/27/2013 Authored by a master business coach; mentor; entrepreneur;
thought leader; and popular public speaker; this book will
show you how to successfully manage yourself; your teams;
and your entire organization to create and execute engaging;
11/14/2013 Including a wealth of compelling case studies and real-world
examples; this practical guide offers a step-by-step action plan
for harnessing the power of modern marketing and PR to
communicate with buyers directly; raise visibility; and increase
1/25/2012 Discussing recent changes to the world of marketing and PR;
this
one-of-a-kind; pioneering guide contains a range of new tools
and fresh case studies that will help you harness the power of
2/6/2008 Including
the Internet a wealth of compelling
to communicate withcase studies
buyers andraise
directly; real-world
online
examples; this one-of-a-kind
visibility; and increase sales. guide shows you how to leverage
the potential that Web-based communication offers your
business.
3/30/2009 Showing you how to leverage the potential that Web-based
communication offers your business; this unique guide helps
you harness the power of the Internet to create compelling
messages; get them to customers; and lead customers into
7/15/2010 Filled with all the hottest insider tips on the very latest winning
tools and techniques; this updated book will allow you to
publish powerful and effective information on the Web; reach
your buyers directly; and save big on your budget.
8/18/2015 Rich with revealing; first-hand accounts of real businesses;
this book shows how innovative businesses large and small
are discovering new opportunities; strengthening customer
loyalty; and mastering real-time buyer satisfaction.
11/12/2010 Filled with market data and an abundance of how-to
examples; this essential guide equips board members as well
as leaders and professionals in compensation; finance; and
planning with a pragmatic blueprint for incentive pay.
5/16/2012 With 17 case studies and 4 guest columns spread throughout;
this book offers how-to guidance for optimizing incumbent
technologies to deliver a better product and gain competitive
advantage.
8/20/2007 Including guidance and business advice for wellness
entrepreneurs; physicians; chiropractors; and other wellness
professionals; this book shows how recent trends in the
industry have accelerated the need and opportunity for more
6/22/2009 A blueprint for improving corporate productivity and reducing
operating costs; this book offers a compelling vision of a future
world in which human creativity is translated effortlessly into
software; heralding a new era of technological advances.
8/27/2010 Explaining how each technology works; this practical guide
will help you determine if your organization is ready for a
specific technology; how to prepare for its successful
adoption; how to measure success; and the key risks and red
4/6/2009 Based on one company’s successful No Complaining Rule;
the powerful principles and actionable plan are practical and
easy-to-follow; making this book an ideal read for managers;
team leaders and anyone interested in generating positive
5/21/2012 Describing what endears Nordstrom to its customers; and
exploring how to apply those same standards to your
company; this book explains what every business can learn
from the world's most famous customer-service-driven
6/29/2011 Filled with practical examples that are thoroughly tested and
easy to implement; this hands-on guide provides tools; tips
and strategies that will have you increasing your mindfulness
while reforming old habits and reducing your stress.
5/18/2011 Discussing ways to help you harness the potential of the new
communication era; this book outlines how you must retool
your organization to make real-time business work for you
rather than against you.
11/15/2012 Revealing the value contributed by sponsoring the world's
premier sporting event; this essential book explains how; by
extension; other global sports events have the potential to
generate similarly impressive results for their sponsors.
7/6/2011 Providing a proven system for any business to create a clear
and compelling business growth plan; this detailed book will
help you engage employees; develop leadership capacity;
improve performance; and accelerate growth
2/12/2013 Providing innovative; practical advice from a proven business
expert; this book outlines a visual model that brings together
three distinct “sights”—foresight; insight; and hindsight—at the
heart of the decision making process.
7/12/2010 Rich with tools; templates; and teaching; this refreshingly clear
book describes how to combine the OPPM with the Toyota A3
report to create an enhanced; integrated management tool.
1/14/2008 An ultimate tool for beleaguered project managers who
understand the value of simplicity; this guide shows how to
reduce any project into a simple; one-page document perfect
for communicating essential details to upper management;
2/20/2008 Synthesizing research and learning from over 1;200 research
documents on Internet advertising; this go-to resource
explains what’s working and not working on the Internet; and
answers vital questions advertisers have about online
10/7/2010 Written by innovation thought leader Stefan Lindegaard; this
practical guide helps you determine if open innovation is right
for your organization; then shows you how to prepare your
organization to make the leap.
7/17/2008 Written for lawyers and businesspeople alike; this book
explains and analyzes open source licensing issues; and
gives practical suggestions on how to deal with open source
licensing in a business context.
7/13/2010 Grounded in cutting-edge positive psychology research; this
unmatched resource offers proven techniques and practical
strategies that will reenergize and reorganize how you face
your work and life.
3/6/2008 Filled with entertaining; first-hand stories from the author's
career spent on the front lines of trading; this practical
guidebook will improve your skill and comfort with options
trading--no matter what your trading experience is.
2/27/2009 Recounting ING Direct's intriguing story; this entertaining and
inspiring book discusses the unconventional approach to
business strategy; leadership; and management that built ING
Direct.
7/22/2015 Based on exclusive interviews with prominent leaders and
insightful examples from the authors' own in-depth work; this
book shows how successful leaders and teams are putting
failure to work every day - to re-engage employees; spark
10/29/2009 In tough times; it helps to learn from the past. This insightful
book helps readers see illuminating parallels to today's market
conditions in a dramatic account of one of the worst financial
panics in modern history.
12/27/2013 Presenting the authors' mash-up of the latest in wonky
academic research with practical; real-world stories; this book
teaches you how to get people to fall passionately and madly
in love with your organization or cause via word of mouth
11/7/2011 Providing a comprehensive; updated picture of what
managers need to know for effective new product
development; this book's concise; map-like detail acts as a
compass; offering practical information pertaining to every
12/8/2011 Teaching you when perfectionism will pay off; and when and
why it sabotages you; this handy guide outlines specific
strategies to help readers transform their perfectionism from a
liability to an asset.
1/11/2008 Blending a practical methodology and today's latest enterprise
performance management technology; this innovative book
paints a clear picture of performance at all levels of the
organization; and promises to change the very nature of
1/7/2008 Designed to address the evolving demands of the modern
workplace; this labor-saving; stress-busting; career-boosting
guide will help you get organized at work; get more done; and
carve out more time to do what you really want to do.
5/25/2010 Bringing you the collective wisdom of some of the best minds
in business and academia in plain; accessible language; this
comprehensive resource equips entrepreneurs with the same
knowledge and information taught to MBA candidates in top
7/12/2010 Packed with valuable; practical information that is applicable
to virtually any business; this authoritative guide provides
jargon-free explanations of key finance and accounting topics
to help business professionals demystify the most complex
12/18/2002 Insights on management; leadership; and effective
organizations; from the experts at the best business schools;
and
skills and strategies for leading any organization to success.
7/31/2010 Featuring leading content from faculty of the prestigious
Darden School at the University of Virginia; this authoritative
book gives you a complete business school curriculum in one
convenient volume; from the basics to the latest cutting-edge
3/26/2012 Partly conceptual; partly autobiographical; and partly
technical; this book shows you how to employ this remarkable
yet misunderstood resource to execute networking strategies
and processes for your business; secure deals; and use your
10/20/2005 Essential reading for all managers and executives; this
detailed text offers a new way to reestablish focus and
sustained energy; and is a dynamic approach for staying
balanced and achieving extraordinary levels of performance.
5/29/2013 Based on the fundamental premise that private declarations
dictate future actions; this unique book shows how
transformative change in life and business is possible when
we reconstruct our minds and take responsibility for its
3/13/2007 Presenting practical tools you can use to maximize the value
of the feedback you receive; this book shows you how to
determine which feedback instruments will work for you and
how to make the best use of their results.
9/10/2015 Through a combination of a time-tested process; anecdotes;
and exercises; this invaluable guide presents a systematic
approach that will help you bring the power of human
psychology and a time-tested process to the negotiating table.
3/20/2007 Attacking the issue of false business success promoted
through volume selling; cost cutting; or both; this guide offers
powerful business lessons and breakthroughs for making an
appropriate profit while maintaining or sharpening your
11/3/2014 Providing you with techniques to better identify and
understand the intrinsic needs of others; this book helps you
gain insight into your own unique interaction style and teaches
you how to communicate; motivate; sell; and service more
5/31/2012 Featuring real businesses from across the globe; this
irreverent guide couples theory with practice; blazing
pathways that businesses of any size or age can follow.
Becoming unpopular shows you who you are and what you
3/13/2009 Packed with case studies of famous power presenters; this
guide is a master resource filled with proven techniques;
practical tools; insightful wisdom; and illustrative; inspiring
examples for anyone who has to stand up and deliver.
7/15/2010 Guiding you in redefining your role as a chief information
officer in a global marketplace; this unique book helps you
brace yourself for the coming changes and deal successfully
with the challenges ahead of you.
7/15/2008 Whether we're consumers or merchants; fair pricing is an
issue that affects us all. Sharing her deepest insights on the
issue; the author of this timely book examines both the
psychological and sociological basis of fair pricing.
11/5/2012 Unveiling 46 universal secrets; this book is a field manual for
anyone ready to step up to serious challenges; predict and
manage inevitable problems; create a brighter future; and
produce extraordinary results.
1/23/2013 Presented logically to match the flow of the procurement and
sourcing functions; this essential book is filled with practical
aids such as step-by-step guides to each segment of the
procurement process; as well as checklists and customizable
4/14/2006 Drawing on the experiences and advice of tour guides in many
areas; this text is intended to provide guides with a better
understanding of their role as interpreters of their regions; as
well as guidelines to create a viable full- or part-time career.
4/12/2006 Addressing the evolving role of the professional housekeeper
as a manager; this comprehensive text includes everything
from the latest information on self-managed teams in cleaning;
green cleaning; and recycling; to technological advances in
9/26/2007 Featuring learning outcomes; key terms; and review
questions; interviews and real-world experiences; this book is
the definitive guide for starting and growing a successful
professional personal chef business.
12/24/2005 Full of best practices; proven advice and practical techniques;
this comprehensive guide allows you to assess current
operations and develop a plan for realizing measurable
productivity improvements in running a professional services
6/15/2010 Offering a straightforward and easy-to-implement system for
project success - in any business; this book will show you how
to define; plan; and control your strategic projects for superior
performance that leads to real competitive advantage.
8/18/2006 Offering insights into organizational dynamics; as well as
specific practices for effective management; this book
presents the tools; steps; and processes of project
management and uncovers the critical thinking vital to project
7/8/2010 Combining proven lessons on accountability with interviews
with successful business leaders; this practical career guide
helps you turn negative situations into positive business
results while maximizing your own professional success.
6/7/2005 One of the most important aspects of business is the
relationship between businesspeople and their clients and
colleagues. This straightforward guide suggests dozens of
simple; unexpected; and practical ways to build stronger
10/10/2007 With real case studies and step-by-step guidance; this
straightforward book offers the tools and advice you need to
develop strong; rewarding relationships with customers;
coworkers; and managers.
6/29/2011 With real case studies and step-by-step guidance; this book is
packed full of practical; concrete information on the mechanics
of interpersonal relationships in the business world; all
designed to have you doing business better and more
9/30/2010 If your business is treading water-or sinking in the waves; this
powerful business fable will show you how to put Lean
processes to work in every functional area for long-term
business survival and success.
5/12/2006 Discussing how to conceive; open; and run any type of
restaurant; this field proven guide will help aspiring restaurant
owners to master a broad variety of start-up issues and gain
the solid footing they'll need to ensure the restaurant's
8/3/2010 Whether you're a mom-and-pop; chain; franchise; or service
business; this no-nonsense; accessible guide will help you
devise a sound strategy to accomplish your goals and
outperform your competitors.
6/12/2013 Offering hope and guidance for any businesses eager to
capitalize on the historic shifts happening in retail now; this
entertaining; thought-provoking book makes sense of a brave
new era of consumer behavior in which everything we thought
9/26/2014 Explaining how to stay in front of potential customers and
convince them to come back and close the deal; this book is a
complete guide for digital marketers about how to reach the
95-98 percent of people who leave a brand's website without
8/24/2009 Introducing a revolutionary process for selecting executives;
this book explains how this approach eliminates the
leadership failures that plague so many companies around the
world today.
11/30/2009 Deploying an incredibly detailed and extensive set of data; this
authoritative volume offers in-depth analysis of the mortgage
meltdown and the resulting worldwide financial crisis while
analyzing the factors that should drive reform.
8/13/2015 Showing readers how to take advantage of the massive
growth and proliferation of social and other digital media; this
book helps you leverage the "always-on" consumer to deliver
more personalized engagements across media; channels; and
1/9/2008 Exploring the disciplines; technology; and tools needed to
execute projects and initiatives in today's business climate;
this practical book offers a blueprint for combining project
management and workforce management concepts with
7/21/2015 Providing a thorough look into the luxury goods industry for
executives; entrepreneurs; and students; this information-
packed guide provides a holistic understanding of luxury
market dynamics around the world using stories; experiences;
5/14/2010 If you want to get the best out of your people; turn your
struggling business around; or fix failing projects; this
innovative book explains how Boeing did it; and how you too
can nurture the creativity in your organization.
7/13/2015 Providing a scalable; predictable approach to growing revenue
and building a winning sales team; this book will show readers
how to apply data; technology; and inbound selling to every
aspect of accelerating sales; including hiring; training;
7/1/2013 Using a combination of statistics; marketing; math; social
psychology; memetics; and epidemiology; among other fields;
this insightful book provides the research and tools you need
to make a stronger impact in the digital marketing space.
7/30/2008 Based on hard science; reputable sources; and real-world
situations; this invaluable book shows how to read and
analyze the body language of others and how to master and
manipulate your own in order to regulate the information you
5/14/2008 Containing 101 valuable tips that will help you increase your
sales and earn more money; this guide is packed with great
stories and practical advice that you can immediately put into
action to help improve your sales results.
12/24/2002 This book is a comprehensive and unparalleled field guide to
take salespeople to the pinnacle of professional development.
8/16/2007 Taking a proactive look at the subtle and profound ways in

which American business has changed since 9/11; this book
underscores how a business' core values can help it address
and recover from unforeseen threats.
9/4/2013 Bringing together the knowledge and expertise of leading
supply chain and retail professionals from around the world to
illuminate opportunities that are likely to develop over the next
decade in China; this book will help readers understand how
6/23/2011 Filled with case studies exploring all aspects of the Japanese
mobile industry; this unique publication points carriers and
content and service providers towards successful business
models and practices for today’s and tomorrow’s mobile
10/31/2001 Introduces an approach for executives and managers to
involve themselves--at all levels--in their organizations to
increase productivity and profits.
1/26/2015 Authored by popular blogger and Chief Customer Officer for
Demandforce; Annie Tsai; this book will show you how to
effectively leverage email; social; online; and network
marketing to get new customers and keep existing customers
11/6/2012 Addressing technology updates to the iPad; apps;
Foursquare; and other geotargeted networks; this
comprehensive resource will teach corporate; small business;
and non-profit marketers strategies for using social media to
6/29/2011 Covering all major new software applications; including
features and benefits; this book will transform the way
corporate; small business; and non-profit companies use
social media to reach their desired audiences with power
11/18/2009 Including numerous real-world examples; this revolutionary
guide reveals eighteen cutting-edge methods for generating
income from social networking web sites—none of which
involve advertising; and all of which really work.
3/9/2006 Authored by a successful professional who is in the trenches
every day; this helpful resource offers both first-time planners
and seasoned organizers with the expertise and framework for
staging top-quality sports events at any level.
5/17/2013 Incorporating stories of purpose from Procter & Gamble;
McDonald's; Newell Rubbermaid and other purpose-driven
companies; this book details a proven methodology
businesses can use to build a purpose-inspired organization
10/17/2011 Compiling Drucker's insight on growth; strategic planning;
sales; marketing; innovation; and a wealth of other vital
business topics into one book; this valuable guide will help
readers get to know the real Drucker without digging through
6/15/2010 Filled with examples contrasting proper and improper
perspectives with real-world support for the theory; this book
provides treasurers and CFOs with the guidance they need to
become true partners within a corporation.
1/7/2013 When you start out with nothing in life; every misstep can cost
you dearly; but that lack of a safety net can hone your
judgment and create precision radar for opportunity. This
unflinching memoir teaches how the survival skills of the
6/10/2010 Authored by executive coaches with a deep understanding of
change and challenges in a wide range of industries; this book
delivers a straight-from-the-hip critique of the accountability-
driven measures you must take to nurture profitable talent.
11/29/2001 Everything you need to know about buying or selling a
technology business; from valuation to due diligence to
closing the deal.
10/26/2009 By stirring the contagious; catalytic power of once dormant big
thoughts; this revolutionary book contains ten fundamental
principles for thinking big and a personal code of conduct for
changing the way you approach the world—today.
10/11/2007 Written by renowned KM expert Susan Conway; this inventive
guide provides a proven framework for measuring both short-
and long-term direct and indirect gains from procedure;
training; and technology improvements in a Lean Six Sigma-
6/29/2011 Revealing the secrets to becoming a winner in both your
professional and personal life; this pull-no-punches guide will
help you discover powerful exercises you can start
immediately that will make a positive and lasting change in
5/31/2011 Featuring real-world stories and revealing anecdotes from
CIOs and IT thought leaders from Disney; Microsoft; IBM;
Cisco; Citigroup; and others; this book is a concise guide for
staying ahead of the competition and seizing opportunities for
4/28/2006 Including study objectives; key terms; industry vignettes;
discussion questions; and suggested assignments; this book
offers specific illustrations on how government policies;
including diplomatic recognition; will affect tourism trade
9/11/2009 Illustrating crucial lessons in the debate on globalization; this
book discusses environmental issues related to both
international trade and the T-shirt's life story; as well as the
recent shift in public opinion against internationalism.
1/22/2012 Delivering tools; exercises; resources; and actionable to-do
lists; this pragmatic workbook spells out - in concrete terms -
how to dramatically improve your results in sales; relationship
management; and organizational performance.
8/21/2013 Discussing the results of a comprehensive 104-year review of
math and science education in America; this engaging
guidebook offers a pragmatic ten step action plan designed to
help bridge the widening "skills gap" so that America remain a
11/7/2013 Authored by a master of communication and one of Australia’s
most sought after speakers on influence; this book teaches
you how to choose the right kind of communication technique
for any situation; so when you speak; you know people are
6/29/2011 Using a blend of case studies; a primer on classic online
customer service; and instructions on how to execute quality
customer service; this book enables you to access the
opportunities that social media presents as a means of
2/16/2007 Addressing all of the most important issues and concerns
facing sales managers today; this fresh; comprehensive
resource is dedicated to helping every sales manager at every
level of experience lead their sales teams to consistent
9/12/2013 Demonstrating how the best practitioners think continuously
about two things: The Big Picture and the Little Picture--
essence and essentials; this book will show you how to
capture the unlimited power of entrepreneurship to spark a
11/21/2014 Moving beyond the stereotypes of dependency and decline
that have defined older age; this book explores a titanic shift
that will alter every aspect of human existence; from the jobs
we hold to the products we buy to the medical care we receive
8/29/2011 Providing an integrated framework for launching and
communicating the value of business analytics in your
organization; this groundbreaking resource defines what
business analytics is and explains how to harness its power to
5/29/2014 Rife with real-world examples and case studies; this full-color
guide looks at how an increasing number of organizations are
embracing new dataviz tools and; more importantly; a new
mind-set based upon data discovery and exploration.
8/18/2015 Providing managers with a blueprint for sustainable long-term
growth; this definitive; landmark guide introduces a new and
rigorously tested approach--the Wallet Allocation Rule--that is
proven to link to the most important measure of customer
1/26/2015 Offering specific daily practices to make more money even
when every odd is stacked against you; this book presents a
realistic; sarcastic; and fiercely honest look at how business
owners fail to commit; and shows how to take complete
1/25/2008 Explaining the "traditional" project management activities of
control; risk; time; cost; and quality; this book details the
principles of project time and cost control and offers a detailed
review of critical chain project management.
5/29/2008 Covering a range of organizational and people-based topics
that are occupying the project management world today; this
guide explains how you can more successfully manage a
project from inception through delivery.
2/13/2008 Guiding you through the key life-cycle issues that define the
project; ensure its viability; manage requirements; and track
changes; this text explains the key steps along the way in
transforming and realizing the technical definition of the
3/4/2008 Featuring contributions from experts all around the world; this
invaluable resource explores the strategic management of
projects; portfolios; and program management and their
linkage with context and strategy in other concepts and
1/23/2013 Presenting a unique look at the gradual shattering of the glass
ceiling at one of America's top firms; this fascinating book is
an inspirational read about the triumph of a group of
remarkable women within a company once dominated by
5/31/2012 Articulating the rules we follow today in our work force; the
reasons they no longer work; and what we can do instead; this
detailed guide conceptualizes a completely new workplace
that embraces the always-connected reality to create
5/1/2008 Technical enough for specialists but broad in scope for
generalists; this well-rounded resource is the definitive guide
to compensation and benefits for modern HR professionals
who must attract; motivate; and retain quality employees.
5/9/2002 Get the best advice about building solid relationships in
businesses or organizations.
3/1/2007 Revealing the lost wisdom of business pioneer; P.T. Barnum;

this book is both a practical resource packed with true
business wisdom and a fascinating look at one of the greatest
characters—and one of the greatest business minds—in
7/21/2010 Revealing how he's used the hard knocks in his own life to
develop unique selling strategies that make him a living brand;
author Tony Little will motivate you to make every sales
opportunity into a formula for success.
1/29/2012 Presenting you with a working knowledge of the different
social media tools that are needed to effectively embark on a
social media marketing campaign; this book shows you how to
engage your customers with social media in a way that will
9/29/2011 Offering you an up-to-the-minute toolbox of strategies and
tactics you can use to optimize your business; this useful and
easy-to-read guide examines real-world consumer issues;
giving you top-level skills to address a wide range of practical
6/19/2014 Presenting a pragmatic set of tools to apply critical thinking
techniques to everyday business issues; this book is filled with
real world examples that demonstrate how the tools work in
action and includes dozens of practice exercises applicable
3/25/2009 Helping you connect your products with your customers; no
matter how small your brand; this commonsense guide shows
you how to develop your brand with the same techniques and
technologies as the big players—but without all the cost.
7/23/2010 Whether you're a business owner; a manager; or a team
leader—in any industry; this book offers inspirational stories;
useful advice; and actionable strategies to skirt financial peril;
seize opportunities; and flourish in today's economy.
1/14/2013 Using an ancient religious text to highlight and explain key
Western management concepts; this book explores the
leadership ideas in the Bhagavad Gita and helps managers
and leaders apply them to modern business life.
4/6/2009 Packed with easy-to-follow; step-by-step guidance; this
straightforward book includes checklists; examples; and
practical resources; and presents no-nonsense; tough-as-nails
practices for becoming a better leader and manager in every
7/22/2013 If you ever wanted to know what tomorrow's world will look
like; you have to start by looking at the world today. This book
reveals how the experts expect our socio-economic landscape
to evolve; identifying threats and opportunities along the way.
7/1/2013 Rife with case studies; examples; analysis; and quotes from
real-world Big Data practitioners; this book provides
commonsense; jargon-free advice for people and
organizations looking to understand and leverage Big Data.
8/20/2013 Comprehensive and sufficiently wide in scope; this cookbook-
style guide is a unique reference for those wanting to learn
about or who are active in the fields of consulting; project
management and problem solving in general.
3/26/2012 An inspiring story of the Girl Scouts founding; this book
captures the essence of this iconic organization and the
principles that have allowed them to build and sustain a 100-
year-old organization.
7/13/2006 Intended for tourism professionals and urban and regional
planners; this highly readable text keeps pace with trends in
tourism; its link with economic theory; and academic research
as well as accessibility to travelers with various economic
4/11/2006 By providing the reader with guidelines and approaches in the
development of tourism that respond to community desires
and needs; this detailed book addresses tourist attractions;
urban tourism; large resorts; and limited special interest
4/20/2006 Dedicated to providing an exciting; comprehensive
introduction to the world's most rapidly growing industry; this
book takes a global look into the economic; political; and
social forces that drive and shape tourism.
6/19/2009 Based on exclusive interviews and an exhaustive review of
public and private records; this intriguing and entertaining
exposé exposes Mattel's take-no-prisoners; shark-infested
corporate style.
6/29/2011 Focusing on concrete actions you can implement immediately;
this guide gives you an in-depth view from the inside out of
which practical solutions make diversity and inclusion efforts a
systemic and winning way of doing business for today's top-
1/14/2013 Offering a proven strategy for succeeding and becoming a
record-breaking performer; this book will show you how to
condition your mind to move toward success by discovering
greater memory power and fundamental techniques for
10/27/2009 Whether you play sports or the piano; work with a computer or
a scalpel; this inspirational guide is filled with invaluable
lessons and insights for bringing out the best in yourself and
your team.
2/9/2006 Whether you're an employee who has been tapped to train co-
workers or a professional trainer who wants to hone your
skills; this self-paced guide will show you how to use modern
instructional techniques and dynamic delivery to reach and
5/13/2013 Investigating why so many Americans are at risk of out-living
their savings; this book is a call to action for society to
transition from treating 401(k) as a voluntary benefit to the
basis upon which each individual can retire comfortably.
4/1/2013 Based on findings from a project that surveyed 5;500+
enterprise employees and functional decision makers from the
U.S. and China; this book explores the influence of technology
in the workplace and implications to company culture;
4/5/2007 Written in easy-to-understand language; this comprehensive
guide spells out today's best practices from leading-edge
companies for travel and entertainment expense reporting;
approval; review; and reimbursement.
6/3/2015 Authored by the former Director of Economic Research at
Bloomberg Government; the Kauffman Foundation and the
Brookings Institution; this book describes the ways in which
economists have helped shape the world – in some cases;
2/15/2013 Written by the leaders of one of America’s leading pervasive
computing design firms; this book gives a no-holds-barred
insiders’ account of both the promise and the risks of the age
of Trillions.
1/20/2010 Sharing tips; tactics; and strategies; all designed to help you
make the most of yourself; your career; and your life; this book
will teach you the vital qualities and skills that every
successful businessperson needs.
3/5/2009 Helping you deal with your own personal challenges; failures;
and weaknesses; author Donald Trump tells the dramatic
stories of his biggest challenges; lowest moments; and worst
mistakes—and how he uses tenacity and creativity to turn
3/20/2007 With step-by-step instructions and real-world guidance; this
one-of-a-kind guide offers practical marketing help for anyone
who wants to increase their sales; profits; cash flow; or ROI.
8/20/2008 A practical; real-world negotiation playbook; this guide
explains the tactics that took Trump to the top and how you
can use those same tactics and strategies in your daily
negotiations.
5/18/2011 Demonstrating how to use the power of the Web and social
networks for your business now; this book offers all the tools
and strategies you need to do it the right way—honestly;
effectively; and profitably.
12/30/2008 Showing readers how to stop guessing what consumers need
and stop wasting time and money on solutions the market
doesn't value; this insightful book shows how to connect with
the market to create products and services that truly
6/22/2010 An excellent first step for gaining insight on how to effectively
use one of the most popular social media tools to expand the
success of a business; this fun; friendly guide offers
techniques for incorporating a Twitter strategy into your
8/1/2011 Packed with advice for getting people to spread the word
about your company and its products throughout the
Twitterverse; this book will help you build a following; promote
your product; and drive more traffic to your Web site.
3/25/2011 For any business leader who wants to keep up with social
media; this book includes case studies of companies at the
forefront of the Twitter movement and helps you develop your
own social networking strategy to meet your specific business
10/13/2015 Containing case studies; user profiles; features; and images;
this book helps readers create a stronger overall Twitter
strategy whether they're already engaged or just wondering if
Twitter's important for their business future; and demonstrates
6/10/2009 Showing how to integrate Twitter into your existing marketing
strategies to build a loyal following; this guide will help you
expand awareness for your product or service; and even
handle negative publicity due to angry or disappointed
3/24/2008 Presenting the ways; means; and metrics department
directors can use to transform the perception of HR; this no-
nonsense guide will enable HR managers to create value and
help businesses differentiate themselves from the competition.
1/5/2014 Utilizing numerous real-world examples and case studies
throughout; this essential resource offers a comprehensive
introduction to the entire process of designing; conducting;
interpreting; and reporting findings in the business
2/28/2003 If you use ROI; but are confused or unclear about some of its
details; you’ll definitely profit from this book.
8/31/2009 Providing some tools for minimizing its impact going forward;
this book aims to engender a better understanding of Virtual
Distance and the impact it has on people and performance in
today’s workplace.
2/6/2014 Drawing upon the author's twenty-two years of first-hand
experience helping FedEx grow into a global icon; and the last
ten years consulting around the world; this book provides
proven and practical answers to unleashing your natural
6/15/2010 If you want to build a customer service culture that gets real
business results; this authoritative guide shows you the exact
steps to take to create an organizational culture in which
service excellence becomes a habit rather than an
5/2/2011 Combining big-picture context with specific advice you can
use in your next planning session; staff meeting; or client
interaction; this practical; applicable book will help you build
strong relationships with your business partners and earn a
1/15/2014 Presenting the new mindset; skill set; and tool set necessary
for IT leaders to thrive in today's challenging environment; this
book provides tangible; hard-hitting; real-world strategies;
techniques; and approaches that will immediately transform
6/24/2015 Focusing on real life exercises and case studies to help you
discover; release; and leverage your inner leader; this book
helps you recognize where you fall on the leadership
spectrum; and provides practical advice for shaping your
6/29/2011 Traditional marketing methods are leading to diminishing
returns and disaffected customers. This handy guide shows
you how to unlearn the old ways and consistently attract and
engage the right customers.
5/14/2012 Including new information on building relationships through
Twitter; Facebook; LinkedIn; and Google+; this guide supplies
you with a winning approach to stop ineffective marketing and
put relationships first so you can reap the long-term; high-
6/9/2015 Instead of focusing on the individual purchase transaction of a
sale; this book discusses the importance of the big picture:
creating repeat customers; not one-time buyers; creating loyal
clients that refer others; not faceless numbers; becoming the
4/28/2008 Whether you lead a Fortune 500 company or a mom-and-pop
small business; this no-holds-barred manifesto will show you
how to make your organization perform at the highest possible
level in seven easy steps.
2/20/2009 Dedicating each chapter to a specific problem in the digital
age; this practical book will show you how to deal with the
daily onslaught of incoming email; manage multiple
computers; get your data on the go; tackle your to-do list
11/5/2013 Including case studies and visual techniques providing
practical application of the analytical tests discussed; this
clearly written guide allows practitioners to focus on areas that
require further investigative techniques and to unearth
3/4/2013 Packed with exercises and case studies to help you practice
and test your comprehension; this book covers the principles
and best practices of financial modelling; including the Excel
tools; formulas; and functions to master; and the techniques
10/2/2006 Arguing that investor relations has been underutilized; this
book illustrates how it should be elevated to lead a strategic
communications effort to preserve or enhance corporate value
and lower a company's cost of capital.
11/13/2001 This timeless; prestigious book on valuation allows managers
to face the crossroads where corporate strategy and finance
meet with more confidence and winning strategies than ever
before.
12/8/2004 Peppered with case studies from companies that have
adopted value net design; this text shows you how to release
the value hidden in supply chain operations through new
digital networked solutions.
7/23/2010 Using a variety of examples and case studies; this book
authoritatively walks you through the value optimization
process so you can consider value from the perspective of
functions and how they are performed relative to cost; time;
8/5/2015 Including practical exercises; illustrations and tools that will
help you immediately improve your product; service; or new
business idea; this book gives you a proven methodology for
success; with value propositions that sell; embedded in
4/19/2010 Containing helpful illustrations to clarify complex concepts and
processes throughout; this book will help you discover the
tools you need to ensure that projects deliver true value upon
their completion.
7/24/2014 Offering proven insights from the power elite in business;
government; and beyond; this groundbreaking book examines
the different paths to power and describes the essence of
leadership and the fundamental traits that distinguish a leader
6/29/2001 In time; virtual teams will become the natural way to work
because they are effective; easily reconfigured; high-
performing; cost-sensitive; and decentralized.
5/17/2013 Bringing tools; methods and frameworks to life with stories
from real organizations; this book explores how leaders can
support visioning and strategy formation; planning and
management; and organizational change through visual
2/11/2008 Sharing stories and techniques that are proven and effective;
this book covers virtually everything you need to know to
make sure all visual elements enhance your presentations
and your selling ability.
1/19/2012 As teams become more and more global and distributed;
visualization provides an important channel of communication.
This book presents a comprehensive framework; best
practices; and unique visual tools for becoming an innovative;
11/17/2001 Part of the secret of successful project management is to
"see" the project in your mind's eye even before you begin.
4/20/2006 Covering such fundamentals as behaviors; trends; and

planning; this reference is divided into three parts; giving
equal time to the disciplines of foodservice; lodging; and
tourism.
4/30/2010 Helping you develop the skills you need; hone your
presentation; and polish your game; this practical book shows
you how to achieve the same amazing level of success that
made author Ralph Roberts a sales superstar.
6/11/2010 An informative and inspiring book on Berkshire Hathaway's
business management practices; all in Warren Buffett's own
words; this provides direct; hands-on information on how to
effectively manage a company.
11/24/2008 A compilation of articles; speeches; interviews; and words of
wisdom; this book offers a new perspective on the business
savvy; investment philosophy; life-views; and legendary sense
of humor of one of America's wealthiest and most successful
2/21/2008 Exposing the money; personalities; and politics that control
the billion-dollar business of advertising and marketing; this
revealing book shows how advertising and marketing will
affect our lives and reflect our values in the future.
7/6/2011 Anchored with specific metrics and based on studies of 2
million people; this breakthrough guide sketches the
landscape of today's changing job environment and gives
managers and individual employees alike a road map to full
6/2/2010 If you're looking to build an online presence through Web
marketing; these eight minibooks show you how to please
both customers and search engines; track your performance;
market with e-mail; blogs; and social media; and more.
3/11/2013 Covering everything from site building; search engine
optimization; and web analytics to online advertising; e-mail
marketing; and harnessing the potential of social media; this
author team of web marketing gurus brings their insight and
4/25/2008 Providing the know-how to draw and keep customers; this
practical book offers proven strategies to help you develop a
plan; build a marketing-effective site; and create word-of-Web
campaigns--all within your budget.
3/30/2009 From creating a plan to understanding search engine
optimization; marketing via e-mail; and making wise use of
pay-per-click and banner advertising; this book helps you
translate your marketing skills to the online world.
4/12/2012 Exploring trends in search engine; mobile; location-based; and
consumer site marketing; this straightforward guide examines
ways to maximize success by analyzing results; avoiding legal
issues; and keeping everything fresh and exciting.
12/13/2002 Learn how to determine whether a Web site is offering a
competitive advantage.
12/20/2002 This text takes a fair and balanced look at Welch's life; work;
and what it means to all of us.
1/22/2014 Featuring inspiring stories of trial; tribulation; and triumph; as

well as examples of 17 public figures; this inspiring book
presents a singular approach to realizing permanent; positive
change and blends proprietary methods with ancient wisdom
4/3/2013 Exploring firms that are leaders in their particular field; this
enlightening; entertaining book identifies the secrets of their
long-term success and reveals exactly how they can put your
organization in a better position to excel.
12/5/2012 Sharing the authors' learned experiences from successful and
not so successful endeavors; this book provides applicable
and relevant advice for business owners to use as a remedy
to their problems.
8/20/2013 Explaining how experience design helps your business; this
book introduces a new movement that aligns the tenets of
user experience with innovation and leadership to improve
business performance; engagement; and relationships for a
8/31/2009 Packed with insider knowledge and a wealth of proven best
practices; this book examines the world-class customer
service strategies at some of today's best companies; such as
Disney; Nordstrom; and the Ritz-Carlton.
8/11/2009 Providing a straightforward; comprehensive overview for
making the most in uniquely unsettled times; this unique book
examines how things got to where they are now; and
forecasts how things will all play out in future.
10/30/2006 Exploring the strategic relationship between know-how and
integrity; this book demonstrates how companies that do not
embrace the deeper meanings of these terms can jeopardize
their own reputations and future prosperity.
3/18/2009 Putting a human face on globalization; this enlightening and
controversial book describes the author’s quest around to
globe to find out where his clothes came from and reveals the
people who make our clothes as well as the texture of their
2/5/2008 Introducing the Strategic Market Positioning theory; which
accurately reveals a company’s true health based on factors
like market share; this book explains how to use SMP to
directly and positively impact corporate health and profits.
1/30/2009 Written by two leading national wine experts; this authoritative
guide features helpful charts; wine label examples; expert tips;
wine tasting techniques; and priceless author
recommendations.
8/20/2013 Explaining how you can create compelling whiteboard
presentations; this practical and illustrative guide offers a step-
by-step approach to transforming your message and selling
style by using powerful visual stories that inspire and engage
3/14/2013 Using a unique; mystery-style forensic approach; this
fascinating book allows you to match your knowledge against
that of the latest brain researchers; psychologists; and
sociologists as you are taken on a humorous and often
5/14/2013 With eyes set on getting rid of distractions; long meetings; and
unnecessary updates; this book explains how the Results-
Only Work Environment (ROWE) mindset can help you set
clear expectations and focus on the endpoint as opposed to
3/31/2008 Filled with in-depth insight; expert advice and illustrative
examples; this book links economic models with models of
biological evolution to identify the subtle patterns that
comprise the apparent disorder of failure and analyzes why
5/10/2004 This book offers ideas and actions that leaders at any level; in
any function; can use to protect and increase their
organization's overall value.
8/4/2010 Offering fascinating insights into how conflict arises and
thrives; this book reveals the crossroads that professionals
often face in their careers and shows how everyone can
become a problem-solver; not a problem-maker!
6/9/2015 Presenting the ultimate roadmap to Page One Domination
(POD); this practical book reveals what gets you on that
super-critical first page of Google results by increasing your
page views.
1/14/2013 Uniquely focusing on integrating multiple types of big data
intelligence into your business; this plain-English book is filled
with case studies across a variety of industries and provides
the essential concepts and framework to implement business
10/4/2011 Demonstrating how every company can improve top and
bottom line performance; this book provides an effective
framework for strengthening competitiveness by learning from
past deals and applying insights derived from them.
8/24/2007 If you’ve ever been overwhelmed by a wine list; this un-
intimidating guide is overflowing with tips to give you the
confidence to buy and enjoy wine like a true connoisseur--
from selecting; storing; and serving a great bottle; to pairing
12/15/2005 Based on McMillan/Doolittle’s long history of documenting
retail’s biggest players and best practices; this book shows
what separates the winners from the losers; and imparts vital
lessons on what works and what doesn’t in today’s retail
2/3/2016 Authored by Philip Kotler; one of the world's foremost
marketing experts; and his brother Milton; an international
marketing strategist; this book explains why the future of
marketing must focus on top global cities and their metro
7/23/2010 Essential reading for everyone involved in large and strategic
deals; this book focuses on proven and innovative strategies
taken straight from the deal makers’ den for winning high-
value outsourcing deals.
4/7/2006 Highlighting the winning styles of more than a hundred chain
executives; their triumphs; trials; disappointments; and
turnarounds; this fascinating and instructive book identifies the
strategic links that lead to victory in the chain restaurant
8/27/2009 Whether you're just venturing into the blogosphere or you
want to shift an existing blog to WordPress; this guide shows
you how to use all the latest upgrades and helps you decide
whether to use the hosted service or self-host.
9/12/2007 Presenting a tough; realistic approach to getting the most out
of life by giving more to others; this unique and enlightening
guide will help you open the door to professional success—
and improve every aspect of your life in the process.
7/6/2011 An effective self-empowerment training program; this detailed
guide is filled with real stories of real people and lays out a
proven therapeutic method for dismantling the wall between
you and your ability to excel at work.
11/3/2014 Packed with candid and often humorous revelations from
leaders in the world of finance; technology; retail; telecom;
entertainment; and more; this book will help you get to the top
by distilling the wisdom of some of the most prominent CEOs
1/9/2014 Establishing a common lexicon within the profession for
talking about workforce management and systems; this
essential guide is designed to establish a body of generally
accepted and applicable practices and standards within the
3/14/2007 Drawing from experts across a wide spectrum of disciplines;
this prescriptive and theoretically rigorous book provides
leaders with a holistic picture of the changing workforce and
how it will affect talent management.
9/1/2015 Whether you're new to managing professionals; working your
way up the corporate ladder or just want to brush up on your
knowledge base; this clear and practical resource offers the
expert guidance you need to ensure your workplace
6/29/2011 As a result of the latest recession; the rules for how managers
and employees can successfully communicate have been
irrevocably changed. This book explains what to say in today's
toughest workplace situations.
2/20/2013 Offering proven advice for communicating effectively before
the media; customers; employees; and investor relations; this
book is packed with examples of good and bad handling of
countless situations and expert instruction on how to manage
7/29/2009 Including a wealth of new ideas and fascinating stories; this
book reveals the most exciting and powerful ways to build a
giant audience from scratch that will drive eager buyers to
your virtual doorstep. For free.
9/9/2013 Authored by the "father of XBRL;" Charles Hoffman; this plain-
English guide explains what XBRL is; why it is; and how you
can get on the bus with this new SEC-mandated business
reporting standard for publicly-traded companies.
1/16/2014 Including bold visuals and countless stories of companies and
brands; this book shows how to apply Opportunity Thinking in
your own organization to increase speed to market for
products; eliminate idea bottlenecks; get crisp on demand
5/14/2008 Filled with the in-depth insights and practical advice; this
down-to-earth and informative book clearly focuses on how
anybody can consistently sustain financial success without
getting caught up in market swings; tax traps; or poor
6/21/2011 Explaining how to overcome differences in today's
multicultural business environment; this book delivers real-
world advice on how to connect with; manage; and do
business with people in any culture.
1/28/2014 Addressing the five most common ways your team can
become toxic; this book shows how you; from any seat at the
table; even without support from your colleagues or your team
leader; can transform even the most dysfunctional team.
8/2/2010 Examining the new ethos of entrepreneurship fueled by the
spread of network connectivity and the titanic ambitions of a
generation; this book discusses ways to create new market
opportunities and drive sustainable growth in the wake of a
3/7/2013 Offering specific strategies to consistently and incrementally
improve your work performance; this book explains how
readers need to clarify their habits; build mindset-based
strategies; and be proactive to optimize their performance.
2/4/2016 Offering practical advice straight from others who have walked
in your shoes; this book includes dozens of tools to ensure
your success; but it’s also based on the authors’ and DDI’s
extensive experience and research; which ultimately has led
6/16/2011 Bringing you up to speed on Google AdWords; Analytics; and
Website Optimizer; this expert guide shows you how to use
each tool individually; and then together as a powerful trio to
track; analyze; and optimize your Web presence.
2/6/2008 Using case studies and real-world data; this book reveals how
a fact-based approach beats gut-only thinking and planning
every time; and explains how to implement disciplined;
accountable marketing practices that get quantifiable results.
4/10/2014 With ample tips; tricks; and best practices; all richly illustrated
with real case studies; this unique and pragmatic guide helps
you understand and successfully handle project management;
and covers practical ways to solve problems you'll typically
7/23/2015 We all have the opportunity to make decisions and guide what
line or path we follow in life. This inspiring book is a guide to
understanding why you are where you are; and not where you
want to be — and how to change it.
8/19/2015 Exploring the idea that youth is no longer an age; but a
commodity that's available to everyone; this book shows what
it takes to stay connected; agile; authentic; and relevant in
today's marketplace.
10/3/2011 Filled with recognizable examples that put ethical principles in
concrete terms; this book gives businesses of all types and
sizes a winning set of principles and practices to do business
at the highest ethical level.
6/11/2010 Authored by a member of Gen Y; this guide presents precisely
the solutions you need to make the most of a generation
growing in importance and ready to make an impact on your
bottom line right away.
2/3/2014 Introducing the power of Zealots; Entrepreneurship; Retention;
and Owned Assets; this book presents a no-holds-barred call
to action for corporations and their marketers to adapt or die
amid an increasingly turbulent; changing; and dynamic media
6/10/2013 A competitive marketplace demands that you distinguish
yourself from your competitors; be quicker to market; and
change course whenever you find your organization on the
wrong side of the profit-and-loss sheet. This book can help
5/22/2012 When businesspeople seek to understand the cultures of their
counterparts; they will discover lasting success with their
global business relationships.
This book illustrates how the principles of Eastern and
9/23/2013 Using
Westernmethods
businessthatpractices
have been candeveloped
be meshed in together
various areas
as a for
sustainability purposes;
powerful source for success.this exciting book probes the
principles of zero waste engineering and how it can be applied
to construction; energy production; and many other areas of
5/9/2002 How even small companies can become successful worldwide
players by thinking globally right from the start.
8/31/2009 Written at a practical level; suited to the business audience;

this book focuses on GIS technology to enhance businesses
and provides a business-focused rationale for using spatial
technologies to address real problems encountered by user
11/15/2012 Using fun and well-known puzzles to gradually introduce
different aspects of algorithms in mathematics and computing;
this guide presents an entertaining and energetic book that
will motivate and challenge you to open your mind to the
8/6/2004 This book provides fresh perspectives and insights into the
process of leadership and becoming a more effective leader
by the dimensions of anticipating; aligning; and acting.
3/28/2011 Packed with witty anecdotes; inspirational quotes and
common sense advice; this reinvigorating book will help you
readjust to these austere times; whether you're starting up;
surviving; or seeking to dominate your niche.
5/18/2006 Detailing the advantages of the Bayesian approach and
nature of the computational revolution; this unique book
provides a platform for researchers in marketing to analyze
data with state-of-the-art methods and develop new models of
12/16/2013 Supported with case studies from a wide and varying range of
management experiments and situations at real companies;
this book stresses the importance of taking management
seriously; reveals where management practice often goes
8/19/2010 The next decade will present organizational challenges on an
unprecedented scale. This timely book shows how you can
build a 'purposefully self-renewing organisation' which will
survive and succeed in the midst of this economic chaos.
2/13/2013 Featuring case studies; real-world stories of real managers;
and groundbreaking research from NYU's Stern School of
Business; this strategic guide will show you how to coax every
member of you team to do more; leaving behind mediocrity for
8/14/2015 Presenting inside stories that demonstrate the power and
potential of Big Data within the business realm; this book
provides the insight executives need to incorporate Big Data
into a better business strategy; improving outcomes with
8/13/2015 Illustrated with numerous real-world examples from a cross
section of companies and organizations; this practical book
will give you a clear understanding; blueprint; and step-by-
step approach to building your own big data strategy.
10/5/2015 Teaching you how to interpret what people really mean by
observing their posture; gestures; eye movements; and more;
this friendly book is your guide to decoding body language;
and adjusting your own habits to improve your interactions
11/6/2009 Based on a proven method for deconstructing and rebuilding
brands; this book outlines an alternative but stimulating; and
highly effective method of putting the brand at the center of
the business.
4/18/2007 Demonstrating why a company needs; and how it can create;
a branded service culture that consistently exceeds customer
expectations; this book shows how any company can align its
internal and external brand values to build a 'self-confident'
4/23/2002 Cause-related marketing is a powerful brand strategy that
links a company to a relevant social cause or issue for mutual
benefit.
12/6/2011 Designed to forge stronger channels of dialogue and
communication with customers and consumers; this practical
and actionable book is a must-read for anyone committed to
keeping their brand relevant in the twenty-first century.
11/7/2005 Providing the tools and techniques to enable you to get closer
to your customers; this step-by-step guide shows how to
generate really innovative ideas for brand extensions and
product development through creative meeting of customer
1/7/2013 Including a wide range of current case illustrations and
concise summaries; this new-generation text advises Western
businesses on doing business in the BRICS (Brazil; Russia;
India; China) and other emerging economies.
9/23/2009 Combining the entrepreneurial passion of a start-up with the
commercial rigor of large enterprises; this book describes how
to grow your business effectively through intelligent strategy;
imaginative leadership; radical innovation and sustained
1/29/2010 Guiding you through exercises and techniques to refocus and
streamline your thought processes; this practical book to NLP
at work will help you increase your flexibility; become more
influential; and achieve professional success; whatever your
9/23/2009 Exploring relationships between strategy; management
accounting information; and the design of control systems; this
indispensable book uses management accounting techniques
for operational; managerial and strategic purposes.
5/16/2002 A shortcut guide for business unit managers to assist in
identifying and evaluating their strategy choices.
12/2/2013 With lots of practical advice and examples covering a range of

different types of communication; this essential guide explains
the basic principles of how to write well; how to avoid the
common pitfalls that immediately turn a reader off; and more.
11/11/2004 This fascinating collection of interviews provides first-hand
insights from some of the world's most brilliant and compelling
business thinkers; offering a smorgasbord of business ideas.
12/4/2002 Complete with case examples; this resource describes;
analyzes and gives advice on the procurement of different
types of services by utilizing concepts developed in earlier
studies of networks and services.
3/18/2010 Illustrated with fact; anecdote and beautiful images from
previously archived material; this book provides the reader
with an unprecedented insight into one of the world’s most
iconic brands.
6/22/2010 Offering a career path model and useful tools and tips for
developing and implementing career paths and integrating
those paths into talent management systems; this book will
help managers focus on successfully moving employees in
12/17/2004 Written for those involved in marketing; advertising; media and
types of commercial communications; this witty; valuable book
demonstrates the effectiveness and impact of celebrity
marketing.
1/28/2014 Using a wealth of real stories from real CEOs on how they
managed major change initiatives—and the lessons they
learned along the way; this book emphasizes the importance
of authenticity in the change leader's role and how to manifest
6/14/2013 Sharing the author's top tips for successful communication in
any situation; this guide is packed with advice on active
listening; building rapport with people; verbal and non-verbal
communication; communicating using modern technology;
4/26/2002 A strategic management text on how to appraise corporate
strengths and weaknesses.
2/22/2002 A collection of articles on managing core competence.
9/29/2004 The author of this text provides a clear and accessible

introduction to the Strategy Dynamics approach covered; as
well as a powerful framework for dealing with the unavoidable
influence of factors such as morale; quality; reputation and
4/6/2002 A practical guide to applying the concepts of competitive
analysis in everyday business situations.
11/24/2009 Lavishly illustrated with case studies from over 100 fascinating
brands; this book bridges the gap between strengthening the
‘employee brand’ and the building ‘external brand image’ by
synthesizing the two approaches.
11/16/2012 Providing theory; along with current real world examples and
practice; this clearly written and logical book combines clarity
of exposition with concentration on the fundamentals of value
creation and an emphasis on practicality.
11/25/2015 Providing over 50 strategies that you can use right away to
copy; borrow or steal as the basis for better ideas - faster; this
book quashes the stigma around copying; and shows that it
can help us to rethink how we go about solving problems.
2/29/2012 Featuring 18 case studies of institutions and corporations in
crisis; such as Lehman Brothers; General Motors; American
Express; Time Warner; IBM and Premier Oil; this timely book
offers a welcome update of the key issues facing managers;
3/23/2012 Presenting a thorough guide to the qualities; knowledge and
skills needed to become a listening helper; this practical book
goes on to provide a framework for a counselling session;
helping you to successfully manage a potentially daunting
6/11/2013 Aimed at a wide business community and based on solid
research; this book presents a compelling business case for
investing in anti-fraud measures to counter financial crime;
and outlines an approach to help return some of the revenue
3/10/2011 Drawing on experiences and cases from the music industry;
sports; fashion; Shakespearean theatre companies; dance
and more; this book shows how actively aligning creative and
strategic thinking can enable innovation; entrepreneurship;
4/30/2009 With real business examples; numerous exercises; eye-
openers; models and concepts; this book suggests that we do
not need to 'think outside the box' in our quest for creativity;
rather we should rethink the way we look 'inside the box'.
1/28/2010 Discussing a range of topics important to critical marketing or
contemporary issues in a marketing course; this book
provides an overview of the development of marketing thought
and the emergence of critical marketing.
10/5/2015 Offering expert guidance on sound reasoning and textual
analysis; this accessible and friendly book provides hands-on;
lively; and fun exercises that you can put to work today to
improve your arguments and pin down key issues.
7/8/2013 Helping you give your business an edge with crowd-power;
this book offers step-by-step advice on how to plan; start and
manage a crowdsourcing project; where to crowdsource; how
to find the perfect audience; how best to motivate your crowd;
7/21/2006 Outlining how and why ubiquitous information is going to
change the world of marketing; this book is combines a
thorough knowledge of how information is utilized to create
customer profiles and how they may be employed in
8/23/2011 Beginning with basic principles; and progressing to more
advanced topics; this book examines both classical and recent
techniques of data mining; such as clustering; discriminant
analysis; decision trees; Vapnik theory; naive Bayesian
6/3/2013 Packed with case studies; this groundbreaking book offers a
pragmatic framework and guidelines for day-to-day marketing
practice on how decipher consumers’ choices and determine
what happens in the human brain as buyers make their
2/25/2014 Jammed full of strategic insight; action lists; best practice tips
and interviews; this book offers a distillation of what has been
collectively discovered about social customer service; and
presents a blueprint from which to build your next generation
11/24/2010 Including practical tools such as training exercises; employee
development plans; and mentoring contracts; this book
presents an evidence-based best practice approach to the
design; development; and operation of mentoring programs
3/30/2002 An exploration of the future of business; from the viewpoint of
2008.
12/5/2007 Summarizing the activities and concerns of large businesses

focused around the identification; development and effective
utilization of executive talent; this book offers an array of
inputs about what today's leading organizations are doing in
7/15/2010 Offering practical solutions drawn from current literature and
the author’s personal interviews with high-achievers in
companies and universities; this book will help HR leaders
and CEOs make informed decisions regarding leadership
8/16/2006 Providing an exciting new conceptual framework that will
change the way readers view projects and project
management; this book offers a hands-on tutorial for
practitioners looking for a radically inclusive approach to
9/9/2006 Interweaving theory with practical guidance; this book looks at
the importance of tacit knowledge and shows how it is now
being put in motion through groundbreaking analogical
thinking methods.
4/29/2008 Want to increase your Net presence? This user-friendly book
will introduce you to the latest high-impact tools and
techniques so you can promote your business with creativity
and innovation; and stand out from your competitors.
3/21/2002 A guide to "triple loop learning;" a decision-making process
that incorporates diverse viewpoints.
5/27/2010 Providing advice; tools; and case examples; this guide

translates best practices; ideas; and concepts into concrete
and practical steps that will change the level of engagement in
any organization.
1/23/2011 Written by an international team of leading practitioners;
academics and business leaders; this comprehensive guide
covers current developments in employee support and
provides guidance to inform everyday practice in the
8/18/2015 Giving readers a personal grasp of a new approach to people
management; this practical book draws on significant
advances in practices among leading companies to provide a
handbook for employer brand development and
7/16/2013 Based on studies of 80 companies; including 30 Sunday
Times Fast Track Companies; and 20 highly successful US
entrepreneurial firms; this authoritative book offers valuable
lessons for MBA students and established entrepreneurs
11/8/2013 Using extensive case studies of successful global
corporations; this book offers managers and leaders eight
recommendations for recognizing those cultural factors that
negatively impact performance; as well as those that can be
8/4/2011 Including a comprehensive glossary of common terms and
phrases used in managing quality; this book shows that a
holistic approach to operational excellence underpinned by a
data driven methodology can be applied equally to the
11/7/2011 Sending a clear message to government; business leaders;
strategists and the media; this book puts the spotlight on
critical national and international business issues and lays out
the essential reform urgently needed for the growth of Britain.
7/21/2014 Written from the point of view of someone achieving business
success in today's turbulent economy; this thought-provoking
and inspiring book offers you a fresh way of thinking about
successfully managing any sort of business; under any
6/1/2012 Providing a simple but effective method of developing a fraud
risk awareness strategy; this book can develop an important
new skill set that will help readers understand and deal with
the risk of fraud in the workplace.
11/21/2004 This amusing book explains and attacks some of the most
popular conventional marketing concepts such as customer
orientation; ways of getting publicity; the TEASE framework;
and more.
8/20/2012 Packed with takeaway tips and checklists that put crucial
information at readers' fingertips; this book provides a
practical guide to addressing the challenges managers face in
implementing and enforcing new anti-bribery regulations.
1/20/2009 Including case studies from companies like IBM; Unilever; BT;
Michelin; Ericsson and Nokia; this profound book explores the
experience of those who have made the transition into the
service business; and some who have resisted it.
1/13/2016 Supported by a range of seminars; workshops and digital
resources; this book looks at the brands and businesses;
large and small; who are changing the game and shows how
we can learn the best new approaches to strategy and
3/16/2002 A comprehensive review of global business and strategy.
3/20/2002 A critical review of the impact of the technological;

organizational; and managerial changes in business over the
past few decades.
9/29/2009 Encompassing both practical and strategic perspectives; this
essential book will enable readers to 'do' logistics and
understand the role of logistics and supply chain management
in the wider business context.
7/21/2010 For anyone grappling with the elements required to change an
organization's supply chain strategy in a 'green' direction; this
strategic guide provides an actionable plan for the
implementation of green supply chains.
6/5/2013 Packed with case studies from Mars; Friesland Campina; SAB
Miller and Danone; this book provides inspiration; practical
advice and proven tools that show you how to focus on your
core business for brand success with a program of eight
6/1/2012 Examining leading global organizations such as PepsiCo;
Apple; Rolls Royce; Google; Audi; and P&G; this book
identifies the key elements that drive their success; and shows
how they formulate and execute strategies; motivate and
8/4/2014 A compilation of the established knowledge in strategic
account management (SAM); this balanced and researched
body of knowledge identifies drivers of the SAM approach; key
issues and success factors; operational needs and areas still
11/12/2012 Focusing on uncertainty management in a project context; this
book is about transforming corporate performance by
significantly improving project performance in terms of all
relevant objectives.
4/7/2011 Authored by Avivah Wittenberg-Cox; an acknowledged world
authority on women and business; this lively; hands-on guide
discusses how important it is for organizations to be gender
bilingual in order to utilize full talent base.
4/21/2009 Packed with real life examples and case studies; this practical
book describes a completely new way to prepare yourself for
a presentation that will deliver for you; your audiences; your
team and your business.
9/18/2013 Presenting an anthology of articles from the popular Moz blog
- a top resource for cutting-edge information on search engine
optimization (SEO) techniques; this book focuses on
leveraging existing platforms like social media sites and
1/18/2013 Featuring a plethora of examples in Minitab; along with case
studies for each of the statistical techniques presented; this
relevant guide demonstrates the use of Minitab as a tool for
performing statistical analysis in an industrial context.
1/20/2009 Illustrated by many company examples and case stories from
a broad range of industries in the US and Europe; this book is
a systematic presentation of innovation drivers and their
implications in terms of what leaders need to do to make it
3/16/2002 A practical guide on how to evaluate marketing research data
and business information.
1/30/2010 Providing examples; diagrams and models; this book is a

coaching guide for anyone interested in intellectual property
and those wanting to embark on or develop patent creation.
3/7/2002 An academic text covering the principles and techniques of
international marketing research.
11/3/2011 Authored by one of the world’s best-known and most sought-

after authorities on leadership and management; this book
offers ideas; tips; and tricks that will give you the confidence;
answers; and inspiration you need to succeed when speaking;
10/23/2003 This guide will help you find the answers and inspiration you
need. It provides accessible advice from one of the world's
best-known and most sought after authorities on leadership
and management--advice you can put into practice
10/19/2011 Presenting you with the confidence; answers; and inspiration
you need to succeed; this book - from one of the world's best-
known and sought after authorities on leadership and
management - is your one-stop guide for practical advice and
4/23/2011 Using a real-world approach backed by tested principles and
the latest research; this book offers the processes; skills; and
state-of-the-art strategies for developing successful business-
to-business relationships with more customers in highly
10/5/2015 Including more than 100 different ways leaders can monitor
and drive performance in their organizations; this book moves
beyond a basic discussion of what KPIs are; and why they are
needed to provide a complete guide for learning to design and
12/12/2007 Combining history with business to show that the universal
strategies used by great leaders of the past are still relevant
today; this unique book provides a wealth of useful insights on
how the process of leadership works.
8/2/2006 Drawing on interviews with top company doctors and advisers;
this book explores key leadership and management skills
required for successful turnaround; and shows why quickly
gaining the buy-in and trust of all stakeholders is the key to
8/28/2013 Drawing upon the authors' unique experiences working with
top sports coaches; as well as some of the world's leading
corporate executives; this book offers important insights into
team leadership and motivation; as well as tools for optimizing
12/29/2010 Outlining the key concepts in plain English; this handy guide
shows you how to ensure Lean Six Sigma becomes a natural
part of how you do things so you can get the best out of your
business and accomplish your goals better; faster and
3/15/2013 Whether you want to manage a project more tightly or fine-
tune existing systems and processes; this plain-English guide
features tools; techniques and useful methods; and explains
how you can use Lean Six Sigma to get the very best out of
5/21/2010 A practical; jargon-free and easily accessible book on making
a difference as a leader; this energetic guide offers you a
joyous diversion that pushes home important theory
effortlessly.
3/24/2008 Covering all aspects of rights protection in business—
including copyright; designs trade marks; database right and
domain names—this plain-English guide shows how to design
and implement a strategy to fully protect your brand rights.
8/21/2013 Packed with case studies from firms such as Caterpillar; Rolls-
Royce; Alstom; MAN; Xerox and others; this book provides
numerous illustrations and examples of services-led
competitive strategies with an emphasis on the advanced
4/27/2015 An authoritative guide to the evolution of talent management;
this book offers a practice-based philosophy where readers
will learn more effective talent management strategies for a
complex market in which people are often the only competitive
1/21/2009 Setting out a framework for making difficult decisions that has
been tried and tested; this inspiring guide will give you the
courage of your convictions and the ability to make difficult
decisions count.
8/28/2012 Bridging the industry divide between the technical expertise of
engineers and the aims of market and business planners; this
book provides a basis for more effective interdisciplinary
analysis of technology; engineering; market and business
3/28/2002 How companies can improve business performance by more
effectively integrating the management of employees;
information technology; and corporate information.
1/20/2009 Including tools; techniques; methods and practical ideas; this
book debunks many myths of creativity; and outlines a
revolutionary approach to the pressing issue of creative
productivity in the contemporary creative sector company.
9/30/2010 Based on cases and feedback from the KAM Club and other
important research; this timely book combines innovative
approaches to calculating the value of customers; with the
management strategies necessary to make and keep
9/30/2009 Built around a collection of up-to-date case studies; this book
offers insights into how innovation and knowledge of
innovation management has evolved since the beginning of
the millennium.
5/11/2002 Knowledge is the only resource that increases with use.
Therefore; building a successful knowledge management
system becomes a major competitive issue.
6/19/2014 A comprehensive guide to excelling in a complex matrix
organization; this eye-opening guide identifies the skills
needed to succeed in a matrix; and how using Emotional
Intelligence (EI) can develop specific behaviors you can
9/19/2013 Filled with examples from both business-to-business as well
as consumer markets from a wide range of sectors; this book
compares effective and ineffective business plans to identify
the fundamentals of commercially successful strategies.
8/21/2006 Combining the deep intelligence and radical creativity required
to make sense of today's markets; this book shows you how to
inject marketing genius into your business to stand out from
the crowd and deliver exceptional results.
11/25/2009 With insights drawn from more than 150 case studies; this
practical book highlights a seven phase process for marketing
planning; and demonstrates the potential marketing can
reach.
8/9/2011 Illustrating each point with powerful; practical examples; this
this user-friendly resource discusses planning for integrated
marketing communications and digital marketing; developing a
CRM plan; as well as marketing effectiveness and
4/10/2002 How technology is changing the rules of marketing.
3/6/2008 With case studies from a range of companies such as J.

Walter Thompson; Headhunters; Interbrand and others; this
book applies core principles of strategic marketing to
professional services for the first time.
5/19/2015 Taking a global perspective while covering the full range of
micro- and macroeconomic principles that managers around
the world need to know; this book puts business management
practice within its economic context to produce a practical tool
2/5/2013 Investigating advanced mind mapping techniques for a range
of purposes; including studying for exams; improving memory;
project management; and maximizing creativity; this book
shows you how to unlock your brain's potential.
5/28/2014 Explaining how mindfulness can help employers wishing to
implement mindful practices into the workplace; this practical
book provides leaders and mentors with the tools they need to
become more effective leaders and coaches.
6/13/2012 Offering an integrated; case studies-based approach to
analyzing customer survey data; this book provides insights
on non-obvious patterns and important relationships between
the survey variables that can significantly affect the
6/30/2003 This text Illustrates the revenues; profits and revenue sharing
involved in topics such as m-Commerce; multimedia
messaging; mobile advertising; m-Banking; telematics;
gaming; information and entertainment.
7/21/2014 Based on groundbreaking research and illustrative cases; this
in-depth and practical guide provides practical tools to help
you think strategically about reconfiguring your alliances and
partnerships.
11/15/2012 Not simply a guide to reprogramming your negative or habitual
thoughts; this practical; down-to-earth introduction to neuro-
linguistic programming (NLP) is the first step to fulfilling
personal and professional ambitions and achieving excellence
3/9/2006 Clearly explaining the rationale for managing marketing as a
demand system; this book is richly illustrated throughout with
cases to show how this approach can help organizations be
more effective.
11/19/2012 Whether you're in the running for a great new job; applying to
university; or planning to sign up for the military; this book
gives you the expert guidance and the practice you need to
ace the numeracy tests.
8/31/2008 Blending insight; information; and inspiration in equal
measure; this complete toolkit showcases a wealth of
examples from European industry and provides the
information and guidance industrial marketers need to develop
8/10/2012 Whether you're studying OB; or you just want a better
understanding of people at work; this plain-English
introduction gives you all the essentials for understanding this
fascinating subject.
10/15/2015 Fully grounded in current international practice; this landmark
guide explores the conditions facilitating the development of
new organizational forms and provides up-to-date coverage of
the key developments driving new organization structure and
5/14/2012 Offering valuable insights into the networked world as it
applies to the challenges of managers; this uniquely people-
centric guide outlines practical things managers can do to
make social media integral to the tone and tenor of their
11/19/2008 Outlining which management lessons to bear in mind to
remain on a healthy growth track; this book takes a
management journey to the heart of the restructuring of SN
Brussels Airlines; and shares the dos and don'ts of the
2/27/2002 Achieving sustainable corporate success through proactive
ownership practices and corporate governance.
4/9/2013 Packed with everything you need to learn from both syllabi; as
well as good advice on revision techniques and plenty of
example exam questions; this book is your complete guide to
preparing for—and passing—the PRINCE2 Foundation and
5/7/2013 Keeping the legal jargon to a minimum; this book provides the
technical professional with the assistance and advice they
need to understand the legal complexities that they may
encounter before and during a patent application.
6/14/2011 Showing you how to get the very best out of everyday people;
this book will help you motivate them to want to get out of bed;
come into work and deliver extraordinary results; no matter
what their role.
6/4/2013 Packed with case studies; tips and expert advice; this go-to
guide will show you how to create; plan; and deliver a pop up
business; from finding a winning team; securing funding; to
staying on track and within budget.
7/28/2015 A clear and easy-to-read guide to presenting your message
using statistical data; this book presents numerous examples
alongside an explanation of how improvements can be made
and basic principles to adopt.
6/22/2011 Balancing rigorous research grounding with real-world
vignettes; case studies and exercises; this innovative book is
designed to enhance the portfolio of behaviours managers
can use to manage work-related stress and develop a positive
11/14/2012 Offering practical and easy-to-understand advice on using
PRINCE2; this comprehensive guide will help you divide your
project into manageable chunks; so you can make realistic
plans and know when resources will be needed.
9/11/2012 Explaining all the PRINCE2 themes; processes; principles;
roles and management products for the very latest version of
PRINCE2; this guide features full coverage of all Foundation
and Practitioner level exam objectives which will test your
8/11/2015 Including to-do lists; hands-on checklists and helpful
guidance; this useful book takes the intimidation out of project
management; and shows you step-by-step how to use
rigorous self-check questions to save significant time—and
7/23/2015 Presenting the latest concepts in project management
techniques; this easy-to-read guide quickly introduces you to
the principles of successful project management with a clear
and logical approach to help you deliver your projects; not
8/18/2014 Providing exercises and worked examples throughout; this
comprehensive guide offers a look at the human factors
involved in Project Management; in particular the leadership
skills required to ensure successful implementation of current
3/23/2009 Presenting simple; practical steps that are illustrated with
examples; this unique book focuses on principles; practices
and techniques for effective risk management in complex and
large-scale projects and procurements.
3/16/2010 Helping you to create compelling pictures of the future of your
organization; this book shows you how to build a following of
individuals committed to getting the vision into reality and
maximize team performance to deliver on your dream.
4/10/2002 Driving organizational success through emotional and spiritual
commitment.
7/13/2010 Providing you with the frameworks and tools you need to
reinvent management in your company; this book explains
what management is; why it is important; and how you can
generate competitive advantage for your company by taking it
2/27/2009 Providing a complete overview of the profession and the latest
developments in coaching; this book presents new
quantitative and qualitative research into effects and
experiences of coaching.
11/14/2013 Combining extensive desk and field research; interviews with
leading retailers and technologists; and the real world
experience of practitioners in this area; this book will inspire
and help store retailers to make the necessary transformation
3/10/2011 Divided into bite-size easy-to-read chapters; complete with
practical checklists; this highly accessible book offers practical
advice on the individual aspects of a CSR manager's role as
well as industry information and perspectives from those
8/5/2011 Consolidating the know-how of more than 30 practitioners in
the field; this hands-on book offers retail professionals
practical and robust ways to improve the performance of their
marketing function and align marketing investments with
10/24/2008 Providing in-depth analysis and application of the concept of
the 'strategic conversation;' this practical book gives you the
tools you need to set out and negotiate a successful future
course for your organization in the face of significant
10/11/2007 Using current academic research and business practice to
make organizations more successful; this book explains how
to manage any organization as a service business; showing
how to move closer to current and future customers.
11/14/2013 Conceived and authored by 24 public relations practitioners;
this practical; pragmatic handbook delves deeply into what is
current in the theory; delivery and evaluation of 21st century
public relations and organizational communication.
5/24/2012 Providing an introduction to key statistical methods for Six
Sigma and quality improvement; this book enables readers to
understand and implement data displays and statistical
methods fundamental to Six Sigma via the highly popular;
1/9/2008 Providing a systematic "roadmap" for implementing Six
Sigma; this book offers insightful solutions to commonly
encountered issues in Six Sigma projects -- validation of
normality; experimentation under constraints; and much more.
10/13/2011 By explaining the design theory and techniques needed to
build great-looking logos; this innovative book examines the
challenges of designing a logo while detailing best practices
for producing a successful project.
1/9/2014 Featuring straightforward guidance for anyone who needs
help building new connections with new people; this book
includes real stories that reveal how often chance meetings
and conversations develop into profitable business
5/24/2012 By illustrating the most widespread tools and techniques
involved in Six Sigma application; this book analyzes both
managerial and statistical aspects of Six Sigma so readers
can apply these tools in the field.
1/16/2013 Exploring the functioning of CRM models; this book traces the
management strategies throughout a customer’s tenure with a
firm and explores CRM models for customer acquisition and
retention; customer churn; and customer win back.
10/14/2015 Authored by a global CIO with over thirty years of experience
in major corporations; this book examines which types of
issues can cause problems for an IT leader; and more
importantly; explains strategies for how these problems can
5/23/2013 Including sample Story Maps; templates; practical success
stories; and more; this unique book outlines an effective
process for creating and delivering high impact presentations
for your organization.
5/10/2002 Change management in the 21st century.
8/25/2006 Providing a re-examination of the nature and scope of

marketing as a subject; this book presents ideas about how
organizations originate; sustain and develop relationships with
their customers and suppliers.
1/9/2016 Covering all stages of model building; from conceptual to
analytical; this insightful book demonstrates a range of in-
depth practical examples that vividly illustrate important or
puzzling dynamics in firm operations; strategy; public policy;
8/10/2015 The best way to engage and involve people is through
pictures. This visual; interactive guide shows you how to
creatively combine the best strategy frameworks to orient and
animate strategy discussion and development in your team.
8/27/2014 Grounded in academic literature and using real-life examples
from industry; this guide addresses both business and
management strategy to help executives deal with major
decisions relating to investment; acquisitions; market entry;
5/9/2011 Rigorously founded on current thinking and theoretical
concepts in the field of strategic management; this book offers
students and executives the tools they need to develop insight
or 'get the big picture' on the basis of limited information and
5/20/2013 Developed from the author's experience in industry; this
practical guide provides the strategy practitioner with a
systematic and insight-driven approach to strategic thinking;
and will establish and translate the relevance of strategy
7/15/2010 Full of smart ideas and winning tactics; this practical book
offers real-world advice for professionals who worry about
their jobs while their organizations are embroiled in the turmoil
of a merger or acquisition.
5/10/2002 Applying systems engineering thinking to management
practices.
11/19/2008 Compiled by the Institute for Corporate Cultural Affairs (the

ICCA); this timely; innovative guide is the definitive
terminology reference on CSR; business society relations and
the organizations and standards in the field.
10/12/2006 In brilliantly readable analyses; this intriguing book shows how
better awareness of the inherent uncertainties of the decision
making process could have made the outcomes very different.
6/18/2012 Ranging from the ancient history of rhetoric to what makes
Barack Obama such an eloquent speaker; and packed with
practical examples and tips; this informative guide provides
you with a concise set of tools and prepares you for any
12/23/2013 Using examples from leading companies worldwide; this
entertaining; highly accessible book explains why every
decision a company makes either creates value or detracts
from it; and why company leaders must make value-creation
11/20/2006 Offering timeless wisdom from the most successful business
leaders ever; this book contains essays spanning the whole
range of essential leadership issues from leading change to
dealing with adversity; creating vision to inspiring employees.
5/28/2011 The ideal inspiration for creating growth in today's tough
economic times; this refreshingly simple; practical guide
demonstrates how brand management can boost business
performance.
11/23/2015 Presenting a deep exploration of the concept of reputation; the
ways in which it can suffer; and the consequences when it
does; this book outlines an ethics controls framework that can
mitigate risk and improve business performance.
11/14/2005 Outlining approaches that will increase the accountability of
marketing spending and provide tools to support investment
decisions; this insightful book details the ways in which brands
are a source of value for both businesses and consumers.
5/17/2005 Get all the top-class advice you need to make your events
come off without a hitch. This book goes behind the scenes to
cover every aspect of organizing and strategic planning for
events; from preparing proposals to using efficient new
8/27/2013 Following the rise of social media; how can we make sense of
the noise in our marketplace to help us achieve our objectives
and beat our competitors? Full of perceptive thought
leadership; this timely book offers a framework to help shape
11/9/2005 Bridging the gap between theory and practice; this step-by-
step guide shows mediators; negotiators; managers; and
anyone needing to resolve conflict how to simply and
effectively understand and assess the situations of conflict
7/5/2012 A critical look at the way that business leadership has gone so
badly wrong; this book shows how we need to restore trust
and confidence; be more realistic about what leaders can and
can't do; redefine talent; revalue experience and reconsider
8/4/2010 By demonstrating how you can turn risk into opportunity and
challenges into success; this timely book offers a how-to guide
for surviving and thriving amidst the new uncertainties of
contemporary business.
3/28/2002 How to keep your business afloat when disaster strikes.
12/2/2008 Including a fully updated; detailed glossary and examples from

the USA; Australia and Europe; this comprehensive guide
explains why you need a continuity plan; and will help you put
one together.
7/6/2011 Combining over 500 years of experience from leading
Business Continuity experts from many countries; this
comprehensive book explores and summarizes the latest
legislation; guidelines and standards impacting BC planning
8/26/2015 Recreating the convivial; collaborative; creative world of the
avant-garde; this book explains how space and process can
be harnessed to produce the kind of unanticipated
multicultural and interdisciplinary encounters that lead to
8/17/2006 Reviewing of the pressures which have generated current
interest in employer branding; this definitive book looks at the
historical roots of brand management and the practical steps
necessary to achieve employer brand management success.
9/17/2009 With a wealth of stories; sharp wit; and self-deprecating
humor; this book takes the scalpel to some deeply engrained;
but nefarious management theory; and shows the way to
healing; opening fresh fields of ambition; new degrees of
6/28/2011 With controversial ideas; fascinating facts and memorable
examples; this book shows why you should look to pop-stars
like Madonna or artists like Damian Hirst for guidance on
innovation; competitive advantage; leadership; and a host of
7/23/2010 Solidly and uniquely grounded in the best of European and
American traditions and scholarship; including the authors’
own research; this book provides deep insight into how to
negotiate successfully in business and political settings alike.
3/24/2009 Using both real world examples and a set of ‘pathological
archetypes;’ this book sets down the practical implications of a
well tested systemic approach to building organizations that
are capable of surviving and flourishing in these turbulent
10/7/2008 Offering many examples from companies and brands who are
making headway in this difficult arena; this book is intended to
assist marketers; by means of clear and practical guidance;
through a complex transition towards meaningful green
3/31/2012 Sharing the practical insights of experienced business and
marketing leaders from over 40 multinational companies; this
book gives valuable advice on how to build the marketing
capabilities needed to drive sustainable; profitable; demand-
12/2/2015 Authored by Industry forerunners Ray Poynter; Navin
Williams; and Sue York; this clear; comprehensive book
employs their decades of study to examine the present and
future state of mobile market research; as well as the
12/19/2011 Drawing together new techniques available to the market
researcher; this groundbreaking reference examines why
traditional research is broken; both in theory and practice; and
explores how these innovations are being used by the leaders
1/12/2011 Showing a firm how to repurpose its risk management; this
book also explains how to analyze its risk appetite; translate it
into risk policies and risk targets and distribute responsibilities
and capabilities accordingly.
7/16/2010 Loaded with practical step-by-step guidance; simple tools and
real life examples; this book will help you increase your
market value by gaining essential skills that are in high
demand but in short supply.
7/19/2010 By outlining the ten principles of ‘intuitive intelligence;' this
easy-to-read book offers tools and techniques for developing
and deploying informed intuition in leadership and
management.
1/26/2012 Offering readers a clear understanding of equities; bonds;
currencies; listed derivatives and OTC derivatives; this book
presents a primer on the major financial instruments;
transactions; and processes; as well as a sound knowledge of
12/8/2011 Based on best practices from leaders world-wide; this book is
about rethinking how we manage organizations in a post-
industrial; post credit crunch world where innovative
management models represent the only remaining source of
4/11/2002 An HR executive's guide to managing a diverse workforce.
12/16/2013 Containing descriptions of a number of marketing techniques

and concepts; this book sets out to describe; contextualize
and rate them in order to provide an understanding of their
status so that they can be used to direct the use of
9/3/2013 Providing expert analysis of significant developments in
marketing of the last century; this book explains how the key
elements of marketing have developed; how various aspects
of marketing contribute to performance; what great marketers
11/23/2015 Featuring a unique blend of core concepts and brief;
international case studies; this resource offers professionals
and marketing students alike an effective way to contextualize
the marketing decisions they'll make in the real world of
6/29/2011 With a wide array of cases from all over the world; this
practical guide for capitalists and idealists offers insight into
the new rules that are paving the way for business unusual –
for the benefit of humanity and the bottom line.
5/28/2014 Offering a simple; implementable explanation of how to bring
a product plan or a brand strategy together; this book will
show you how to think through a complex business problem;
create the right solution and then sell it through the corporate
7/19/2005 For any organization looking to move their brand forward; this
empirical text offers four sets of behavior to become a brand
pirate and five personality traits to foster a challenger culture.
1/27/2014 Whether you want to get started with different forms of
eLearning; win over business leaders; or facilitate live online
training; this book offers plenty of practical tips; hints and
guidance to help you explore new areas of eLearning while
8/18/2006 In order to identify the companies and brands which are best
placed to succeed in China's rapidly developing mass
consumer market; this book discusses the results of a
comprehensive survey of consumer attitudes and preferences
7/21/2014 Debunking the myth that return on investment (ROI); web
metrics and social media measuring is a ‘black art;’ this
practical; straightforward book will inspire a move away from
‘Likes’; ‘Followers’ and ‘mentions;’ towards pounds; euros and
3/13/2014 Based on extensive interviews with marketing; media and
networking professionals at many of today's most admired
brands and companies; this book provides you with detailed
examples of the social media strategies in place at ADP;
5/21/2012 Giving you the tools to make a difference to your
organization's social media strategy development and
delivery; this informative book aims to inspire you to see how
you can raise the bar further to reap new rewards.
3/24/2009 Providing self-testing checklists; this book enables managers
to unlock the DNA of the market place in which they operate
and to measure their effectiveness in understanding their
markets and all the key stakeholders operating within them.
9/30/2011 Including cases drawn from Africa; the Americas; Asia;
Europe and Oceania; this book helps readers to engage with
the kinds of situations they will encounter in their working lives
while provoking discussions about key theoretical themes.
5/29/2014 Based on interviews with experts in business; international
organizations; NGOs and universities from around the world;
this book provides the knowledge and tools to help you to turn
sustainability talk into action for the benefit of your bottom line
7/9/2010 Based on 100+ interviews with experts in business;
international organizations; NGOs and universities around the
world; this guide provides the knowledge and tools to help you
"green" your job and organization; and turn sustainability talk
12/6/2007 Looking at the consulting firm from the client perspective; this
unique journey through the new consulting terrain looks at
how leading consulting firms worldwide create a platform for
success.
12/16/2010 Based on extensive conversations with the stakeholders and
HR professionals involved in the talent system; this practical
guide explains how to segment the workforce; why; what to
expect when you do; and how to ensure that this approach
3/21/2004 This book challenges the tools and models that we use when
looking at how value is created; shaped and maintained and
presents a new and completely viable methodology—the
value net—a methodology providing readers with a new way
3/4/2009 Detailing the way social networks affects both individuals and
societies as a whole; this book explores the powerful forces
driving this revolution; the impact of these profound changes;
and the far reaching consequences of social networking.
2/21/2002 Creating an organization that creates leaders.
5/10/2002 Combining marketing and management strategies to create

value for shareholders.
3/31/2010 Providing a clear practical introduction to shareholder value

analysis for the marketing professional; this book delivers the
tools necessary to develop the marketing strategies that will
create the most value for business.
12/3/2004 This toolguide will help you unravel the complexity of the
decision-making mazes in your business; and provide
guidelines designed to help you create your own action-
oriented causal maps.
4/6/2009 Straight-forward; accessible and sometimes humorous; this
no-nonsense guide will dissect popular leadership theory into
the easily understandable basics; with reference to the
practicalities of real-life leadership situations.
6/30/2011 Taking you through everything you need to know to run a
project from start to finish; this indispensable guide explains
goal-setting; estimations; how to get things back on track after
they've gone wrong; how to track big projects; and more.
9/29/2011 Do fear and doubt hinder your progress in life? Are you
paralyzed at key moments by your insecurities? Based on
extensive research; recognized science and stark reality; this
challenging book will help you navigate the barriers that
6/14/2011 Packed with case studies and tips; this book confronts all the
big work problems head-on; and shows what you can do
about each one to make work better for you and those around
you; now.
3/12/2009 Ideal for managers and those interested in succeeding in a
global economy; this easy-to-follow guide introduces new
technologies and focuses on the Key Performance Zones for
global team collaboration with briefing report summaries to
1/19/2011 Based on conversations with executive teams of technology
companies; venture capitalists; and M&A advisers; this book
exposes the four very different 'Buying Cultures' and how they
should be approached.
12/8/2008 Comparing policies and approaches in countries around the
world; this book analyzes the opportunities available to
companies that really understand what motivates women in
the workplace and the marketplace.
3/24/2009 For anyone in management concerned with what their life;
career and leadership capabilities will be once they enter what
used to be the traditional 'retirement' age; this book will help
you feel confident about your future in the second half of the
3/23/2002 Examines the suggestions of value chain deconstruction on
strategic thinking and how management reacts to
assessments and opportunities.
10/23/2012 With a primary focus on the commercial sector; this book
provides an authoritative and comprehensive overview of the
key strategic; tactical; and operational aspects of managed
health care and health insurance.
5/13/2015 Addressing the many new ethical challenges administrators
will face in light of the Affordable Care Act (ACA); this book
translates the principles and practice of ethics into usable
information for application to the real world of healthcare
10/8/2015 Healthcare systems worldwide are facing intense cost
pressures due to the increase in chronic disease and
unhealthy lifestyles. This book highlights how 21 key countries
are addressing these challenges by focusing on specific areas
10/9/2015 With up-to-date coverage of the Affordable Care Act; this up-
to-date guide specifically addresses the methods and process
for reimbursement; including coding; reimbursement
strategies; compliance; financial reporting; case mix index;
9/26/2014 Featuring a case study in each chapter that is resolved at the
conclusion of each chapter along with expert commentary and
practical suggestions that can be used in the real world; this
practical; hands-on book covers important topics such as
9/29/2014 Grounded in real-world applications of theoretical concepts;
and focused on practical examples of leadership practice in
actual healthcare scenarios; this comprehensive book applies
classical knowledge of leadership theory and time-honored
10/11/2012 Loaded with all-new examples from real-world healthcare
settings; this practical guide presents proven management
concepts; techniques; models; and tools for managing
individuals or teams with skill and ease.
4/22/2015 With contributions from leading scholars and experts in the
field; this detailed guide skillfully demonstrates how the
transformational demands of leadership can be effectively
integrated with the transactional and operational necessities of
9/26/2014 Written with the undergraduate health professional student in
mind; this comprehensive book covers essential leadership
concepts and offers many pedagogical features to engage the
student in learning.
10/13/2015 Providing a broad and concise overview of the topics that
make up the field of occupational health and safety; this book
will increase readers' awareness of the crucial role played by
occupational factors in the health of workers and the many
10/14/2015 Providing a clear and concise overview of the essential topics
in organizational behavior; this book was written for health
care managers who are on the front lines every day;
motivating and leading others in a constantly changing;
10/8/2015 Offering an educational foundation for professionals and
students on the genesis and growth of population health
management; this concise book presents the perspectives of
providers and businesses while providing a population-based
4/29/2010 Filled with vignettes; international examples; and classroom
samples; this important resource introduces a framework for
21st Century learning that maps out the skills needed to
survive and thrive in a complex and connected world.
6/10/2014 For leaders ready to build and strengthen a winning business;
this book changes dated preconceptions to show that
sustainability is not an ideological mindset but a cultural trait of
a resilient business and is an education; a revelation; and an
3/27/2007 Illustrated with stories from the authors' extensive experience
working with leaders from top organizations and their vast
research base; this insightful book explores a variety of
today's most critical and difficult leadership issues.
10/7/2013 Featuring actionable; effective principles and strategies for
leadership development using a results-oriented framework;
this book offers solutions for leadership development;
management; and retention from award-winning development
10/4/2007 Written by leading experts in the field; this book is a
groundbreaking compendium of the current research and
practical guidelines for time- and cost-saving alternatives to
the traditional test validation strategies associated with
1/29/2009 Drawing on illustrative case-study findings from the more than
eighty companies; this book is designed to help you apply Net
Promoter correctly; and foster growth and profitability in any
organization.
11/14/2007 Rather than focusing on individuals in limited or problem-
oriented ways; this empowering book shows individuals how
to tap into (or rediscover) their own sense of wonder and
excitement about their present life and future possibilities.
1/31/2005 Written for the new generation of leaders; this timely book
examines the relationship between leaders and the
organizations they lead; and shows how leaders grow from
the interaction with their organizations in creating authentic
9/16/2001 How leading manufacturers forged a new purchasing
environment; creating unprecedented new value inside their
supply chains.
7/12/2006 Offering access to the Army's successful leadership
philosophy; this book makes this critical information available
to civilian leaders in all sectors and gives them the guidelines
they need to create an organization where leadership thrives.
11/11/2010 Offering a fresh look at what makes companies work; this
guide presents five keys to creating value by incorporating the
efforts of marketing; manufacturing; human resources; and
finance in a strategy for continuing bottom-line success.
11/28/2007 Combining research; conceptual models; and practitioner
experience that highlight core conflict competencies; this book
stresses the importance for leaders to develop critical skills to
help them and their organizations deal effectively with conflict.
1/17/2006 Based on the Center for Creative Leadership's (CCL)
Developing the Strategic Leader program; this practical;
hands-on text offers executives and managers a handbook for
implementing a strategic leadership process that reaches
1/22/2016 From overarching policy to day-to-day procedure; this
invaluable case story provides a clear example of how an
agile organization is developed; giving readers a foundation
upon which to implement similar changes in their own
5/5/2015 Featuring powerful case studies from Campbell's Soup; Ernst
& Young; Target; Northern Trust; and others to demonstrate
the four principles of values-based leadership in action; this
definitive; actionable guide demonstrates how thinking beyond
5/27/2010 Showing how salesforce.com not only survived the dot-com
implosion of 2001; but also went on to define itself as the
leader of the cloud computing revolution and spark a $46
billion industry; this book shows how any business can
9/14/2010 Filled with real-life examples of negotiations that have gone
right and wrong; this groundbreaking book shows how
fairness; honesty; empathy; flexibility; and mutual problem-
solving lead to sustainable success.
5/29/2009 Teaching you how to connect with and inspire employees
throughout an organization; this book explores why
communication is crucial; how and when to do it; how to
embed it in an organization's culture; and how to measure
11/11/2014 Painting a useful picture of how schools can begin to
supplement traditional tests with something that works better;
this comprehensive resource provides new perspectives on
current performance assessment research; plus an incisive
4/21/2011 Using many compelling cases to illustrate how managers can
find ways within their existing network and organization to
achieve long term growth; this book identifies five key steps to
generating sustainable; profitable; market-leading organic
9/27/2006 Including expert advice; tools; and case studies; this book
reveals how mentoring can maximize employee productivity
and provides information on how to assess organizational
needs and link them to the mentoring process.
4/18/2002 Findings of a Ford Foundation study into effective family-
friendly employment policies; and how companies can
implement them successfully.
8/17/2007 Authored by a UPS “lifer;” this riveting book reveals the
remarkable 100-year history of UPS and the life of its founder
Jim Casey; and shares the behind-the-scenes story of how a
small messenger service became a business giant.
10/21/2009 Demonstrating that boardroom leadership and character make
the primary difference in the performance of a board; this book
will help directors or CEOs address the governance realities
facing their boardrooms today.
9/18/2001 Helps you develop a vision for your brands; and turn that
vision into reality through strategic positioning and marketing.
10/21/2009 Containing examples from a number of the world's leading

brands; this book shows how creating a talent brand can help
any business thrive in the new talent marketplace and get the
right people in the right work at the right time.
1/10/2008 Filled with illustrative examples and down-to-earth case
histories; this book gives leaders step-by-step instruction on
how to motivate employees to consistently deliver the
experience the customer brand promises.
4/21/2011 Using dozens of case studies; this ground-breaking book
defines the concept of brand relevance and explains how it
drives market dynamics; which generates opportunities for
your brand and threats for the competition.
1/4/2012 Showcasing stories from high profile women including Ann
Moore (CEO; Time Inc.); Cathy Bessant (Global Executive for
Technology and Operations for Bank of America); Lynn Ford
(CEO; ING Solutions); and more; this book
8/29/2011 Based on the author's extensive research and 35 years'
experience in working with local; national and international
companies; this book offers proven strategies to empower;
unite and galvanize managers and employees to enable them
2/5/2010 A guide to sidestepping the usual hazards that often spell
Project Fog; this book bridges the gap between executives
who develop strategy and decide what projects get approved;
and the project managers who have to execute those projects
11/11/2010 A definitive guide to negotiating in any business situation; this
book demonstrates how to diagnose a situation; build
coalitions; manage internal decision making; persuade others;
organize a deal cycle; and create strategic alliances.
9/29/2015 Based on the author's in-depth research in the world's most
tempestuous markets; this book cuts through the clutter to
reveal exactly why the usual tools of strategy are so sorely out
of sync with our needs; and shows how to be prepared and
11/28/2007 Without presenting an overarching moral code or a
prescriptive code of behavior; this book offers leaders and
managers a practical model complete with the tools;
information; and processes to develop character in leaders at
9/14/2010 Filled with stories; interviews and examples which provide
thought-provoking insights; this book offers teams and team
members a deeper understanding of how conflict emerges
and how they can respond in ways that will leverage conflicts
3/14/2006 Showing how to develop brand-building programs that are the
most cost efficient; effective; and credible; this book reveals
how to create a brand-driven culture within an organization so
that building the brand becomes everyone's job.
7/20/2005 Through compelling and transformational stories from those
who have come to an alternative view of leadership; this book
shows readers how to enter the fundamental state of
leadership by engaging in eight practices; centering on ever-
9/14/2010 Using a wealth of illustrative examples and compelling
interviews; this resource demonstrates how individuals and
organizations can develop a personal trust profile for
implementing a practical set of trust-building processes;
4/23/2011 Providing a clear blueprint for how to accomplish culture
change; this empowering guide reveals exactly how leaders
can create winning environments that allow their employees
and their companies to thrive.
11/2/2006 Focusing on identifying practices and designs that
organizations can adopt so that they are able to change; this
groundbreaking book shows how organizations can be “built
to change” so they can last and succeed in today’s global
12/17/2002 This edition brings together the most current ideas of the
recognized authorities in the field of career development.
5/17/2013 Offering practical; experience-based advice on a difficult and

stressful challenge; this book
addresses the 50 biggest questions that change leaders ask
time and again; and provides the context; examples; and
1/26/2002 A reference
advice for managers
to answer to improve organizational
them well.
performance in their work environments.
3/14/2003 Inspiring and informative; this book will empower leaders to

transform their workplaces in transition into the organizations
that triumph.
7/16/2015 Including over forty accounts of actions by Customer
Leadership Executives around the world; this is the book you
have been waiting for that tells it like it is and gives you the
framework to build your customer-driven growth engine.
1/18/2008 Including diagnostics to determine if a company’s core
strengths; metrics; and systems improve or harm customer
relationships; this book provides the tools needed to
overcome organizational inertia and deliver a meaningful
1/7/2008 Filled with insider tips; engaging real-life cases; handy
checklists and sample documents; this guide offers step-by-
step advice for achieving the same extraordinary results that
top leaders get from executive coaching.
3/26/2009 A logical; practical guide to the many applications of coaching
in business; this sound book presents an up to date synthesis
of many disparate ideas on coaching at work albeit with the
inner game at its core.
12/15/2005 Practical in its approach; this book brings together the best
executive coaches to give readers an understanding of how
coaching works; why it works; and how leaders can make the
best use of the coaching process.
6/19/2012 Including proven coaching techniques; key principles; and
important learning points presented by renowned coaches
Marshall Goldsmith; Paul Hersey; Beverly Kaye; Dave Ulrich;
and many more; this book offers a concise overview of the
12/18/2013 Filled with illustrative examples; this book includes a wide
variety of effective coaching concepts and the information
needed to guide leaders and help them maintain the
motivation to change; battle anxiety; fear; and resistance; and
3/27/2012 Providing inside examples of emerging leaders who are
staking claim to larger pieces of the economic pie; this
comprehensive book gives a new generation of pioneering
business enthusiasts a practical guide to capture tomorrow's
9/14/2010 In these economic times when careers are derailed by layoffs
and leaders are forced to rewrite their professional plans; this
honest book features an all-star cast of business leaders who
have suffered career setbacks; then reassessed and moved
8/24/2010 In a world besieged by failures of leadership; this
groundbreaking book sheds new light on the meaning of
leadership; the crucial qualities of leaders; and most
importantly; how to lead.
5/20/2013 Taking a theory-to-practice approach; this hands-on book
provides managers with a knowledge base and a set of skill-
building opportunities so they can reclaim their time and make
their workplaces enjoyable; productive; mutually supportive
8/27/2014 Based on R/GA's pioneering work with firms at the forefront of
functional integration; this book identifies seven principles
companies must follow in order to create and deliver new
value for customers and capture new revenues.
5/8/2008 Authored by Robin M. Smith; an expert on online learning; this
practical resource is filled with the templates; learning guides;
and sample files that can be easily applied to construct and
manage course content.
2/7/2013 Providing an introduction to the theory of engaged learning
and its design; assessment; and management in online and
blended learning environments; this book includes a definitive
model that can be applied in a wide range of online learning
9/7/2006 Providing the tools for creating and sustaining courageous
action in the workplace; this insightful guide helps the reader
develop the "moral intelligence" necessary to root out
unethical practices and behaviors.
1/17/2008 With contributions from an international group of practitioners
and researchers from around the world; this book provides
proven approaches to creating a culture of collaboration within
and among groups; organizations; communities; and
7/13/2005 Step-by-step; this important resource shows how to create
and implement a reusable learning objects (RLO) strategy that
is flexible enough to accommodate your individual needs or
use across a global organization.
10/23/2001 A well-researched study of the factors contributing to a
project’s success and failure; with case studies and best
practices.
1/3/2006 A step-by-step guide to putting strategic planning to work in
public and nonprofit organizations; this valuable workbook
includes easy-to-use worksheets and instructions for creating
a strategic plan tailored to the needs of the individual
8/20/2014 With over a hundred case examples from around the globe
and hundreds of literature references; this book reveals how
collaboration between businesses and nonprofit organizations
can most effectively co-create significant economic; social;
4/19/2006 Filled with sample policies and examples of how to adapt each
policy to your specific objectives; this user-friendly guide will
allow your employees a single source for all the policies and
procedures that bear on their day-to-day work.
10/20/2011 From setting up the meeting room; to establishing a vision of
—and plan for—the future; this indispensable; step-by-step
workbook will take readers through every step of the strategic
planning process.
11/29/2012 Profiling extraordinary leaders and the uncommon leadership
tactics that are their hallmark; this one-volume manifesto
presents tactics; strategies; and calls to action to help any
organization shape and apply the dynamics of Creative
2/15/2012 Filled with assessments; tools; and real-world examples; this
unique book shows how individuals and organizations
sabotage their own best intentions to encourage "outside the
box" thinking.
12/4/2002 Learn how to foster creativity that stimulates innovation and
adds value.
3/16/2002 Without a solid foundation of personal credibility; leaders can

have no hope of enlisting others in a common vision.
11/16/2011 Exploring why leadership is above all a relationship; with

credibility as the cornerstone; this personal; inspiring; and
genuine guide helps readers understand the fundamental
importance of credibility for building personal and
3/25/2011 Going beyond the traditional core competency management
perspective to explain complex business issues from all
angles; this book shows leaders how they can develop the
capacity to make decisions and implement them in an
9/6/2006 Offering concrete advice and inspiration to team leaders; team
members; and senior management; this book provides a tool
kit of assessment surveys; worksheets; checklists; and even
sample training programs to help launch and sustain effective
12/17/2012 Featuring illustrative examples from a wide range of
organizations; this book is a great guide for human resource
professionals and all business leaders who know that the key
to their organizations' success in today's complex global
3/25/2003 A number of new loyalty tools and techniques that help create
a strong bond with the customer.
4/13/2002 It is easier--and more profitable --to win business back from

lost customers than to sell to new prospects.
12/20/2013 Including insights and mentoring lessons from top women

business leaders; this must-read book features
straightforward; honest advice on gaining confidence;
speaking up; finding mentors; learning to fail; building a
3/25/2003 Practical strategies for improving day-to-day management
decisions.
12/29/2004 By helping us learn new ways of thinking and behaving; the

insights in this book show how we can transform ourselves
from victims to powerful agents of change. For anyone who
yearns to be an internally driven leader; this guide holds the
6/28/2004 With coverage of the entire survey process; this book offers a
hands-on; seven-step process to guide professionals in
human resource development; organization development;
industrial-organizational psychology; training and
7/29/2009 Drawing on the author¡¯s forty years of experience in studying
and consulting with matrix organizations; this guide first
defines what they are; tells why they are chosen; and explains
why there have been failures.
2/17/2015 Highlighting the social technologies used to coordinate work
flows; products; and services across the company; this book
brings theory to life with a wealth of examples from such well-
known companies as Disney; Nike; IBM; and Rovio (Angry
12/14/2005 Filled with illustrative case studies from successful
organizations such as IBM and Citibank; this important book
offers today's business leaders a model that clearly shows
how to implement an infrastructure organized around the
5/17/2010 For any company that wants to compete in the 21st century;
this innovative guide offers inspiring perspectives for
integrating corporate learning as a core business practice that
will create sustainable strategic and organizational
9/9/2011 Based on Jay Galbraith’s widely used Star Model; this book
covers the fundamentals of organization design and offers
frameworks and tools to help leaders execute their strategy.
5/16/2011 Offering lists of suggestions for improving management skills
and competencies; this book provides a framework; a sense-
making tool; a set of systematic steps; and a methodology for
helping managers and their organizations carefully analyze
5/5/2011 Presenting a five-part process that will transform your
organization — or your career — into a non-stop creativity
juggernaut; this book shows how to create profitable new
ideas; empower all your employees to be creative; and sustain
4/6/2002 Find out who you are and who you want to become; as a
leader.
6/23/2011 Presenting a systematic framework that connects leaders to

the realities of their organizational contexts and the realities of
their personal lives; this book provides a guide for tackling the
job of leadership with personal enthusiasm; vision; and
11/24/2014 Outlining the key issues involved in framing; designing; and
implementing inclusion initiatives for organizations and
groups; this book shows how to apply the practices of
inclusion and provides a unified model by employing diverse
10/19/2005 Read this astonishing; provocative book to learn what two
Harvard researchers—Paul Lawrence and Nitin Nohria—have
discovered about what drives us to make the choices we
make.
3/18/2009 Filled with illustrative examples from successful companies;
this book shows executives and managers how to obtain
substantial performance and innovation impact by better
leveraging these traditionally invisible assets.
4/8/2010 Written for anyone who values the insights of the man whose
name is synonymous with excellence in management; this
book offers a deeper understanding of what makes an
extraordinary leader.
10/21/2009 A complete guide for developing a real-time action plan; this
book offers a sustainable approach that lets organizations
chart their long-term direction while staying flexible to adapt to
fast-moving events.
8/1/2008 A fascinating exploration of one of the most celebrated and
innovative minds; this book demonstrates that creativity of the
very highest order can indeed be summoned up at will; and
even reduced to a reliable working method and set of
8/29/2007 Based on findings in recently released archive papers and
letters; as well as library and historical resources; this
fascinating book offers a compelling profile of the remarkable
leadership discipline of a general often called a "military
1/10/2006 Investigating the systems organizations have developed to
manage common workplace conflicts; this vital resource
presents real-life examples as well as new methods and tools
for integrating systems of dispute resolution into corporate
7/24/2002 The resource to understanding the impact emotions have on
work behaviorisms.
9/23/2009 Filled with practical ideas and illustrative examples; this

research-based book clearly shows how top-level executives
and HR professionals can work together to enhance employee
performance and ultimately help their organization reach its
11/26/2002 This resource provides leaders with the techniques and
strategies to foster employees' self-esteem and confidence;
thus improving performance.
12/31/2012 For managers and business leaders who want to enhance
performance; this easy-to-use guide to employee
management offers real solutions for getting workers engaged
and increasing productivity.
6/12/2008 Drawing from a wide range of neuroscience research as well
as related studies; this introspective book offers a powerful
new understanding of how the brain can be "enriched" to
maximize learning; memory; behavior; and overall function.
9/17/2010 Offering an overview of the methodology and paradigms of
this burgeoning field; this text discusses major issues in
contemporary environmental health: air; water; food safety;
occupational health; radiation; chemical and physical hazards;
1/19/2009 Based on a landmark study of 53 cases of large-scale
organizational change in various sectors; this important
resource provides leaders with new research-based tools to
increase and sustain the energy of any change effort.
3/15/2006 Offering a comprehensive assessment of the factors behind
the cost crisis; and how the crisis will escalate; this book
provides practical suggestions about how to make health care
more accountable; more efficient; more valuable; and more
7/2/2011 With contributions from noted leaders in health safety; this
book offers a step-by-step guide for implementing the
recommendations of the Institute of Medicine to reduce the
frequency of errors in health care services and to mitigate the
11/15/2007 Not content to simply define the problems in the health care
industry as a flawed system; the author of this provocative
book outlines new revolutionary designs and suggests
practical tools for fundamental change.
7/24/2013 Applying a cross-border approach; this book analyzes ethical
issues that arise from the movement of patients and health
professionals across national borders; such as medical
tourism and transplant tourism; ethical obligations to provide
7/31/2008 Identifying the competencies needed by those undertaking
evaluation efforts in organizations; this book discusses the
challenges and obstacles in conducting such evaluations and
provides methods and strategies for putting these
3/21/2012 Filled with inspiring stories and practical examples; this
thought-provoking book offers a set of practices that will help
leaders be more effective at bringing diverse people and
groups together to solve problems.
9/16/2010 With keen insight and rare candor; this highly valuable book
provides thoughtful advice to any leader who understands that
the strengths of today's company will not translate into the
results of tomorrow.
2/21/2002 A seasoned; executive coach presents a way of thinking and a
four-phase methodology for successfully serving clients.
2/5/2008 Written for anyone interested in helping leaders work through

their dilemmas; this book offers a sound four-phase
methodology for contracting; planning; live action intervening;
and debriefing.
7/26/2005 Written for those who want to be good clients and savvy
consumers of coaching services; this consumer's guide
describes roles of HR; the client; boss; and the coach and
how all work together to achieve a successful coaching
6/30/2004 This book offers a series of steps that decision-makers can
use to further their abilities for choosing successful top-level
executives.
11/4/2014 Including tools; techniques; processes; and other practical
resources; this essential resource offers a wealth of best
practices that clearly demonstrate how organizations can use
on-the-job experiences to enhance their leadership talent.
5/31/2010 Based on an extensive field study and filled with illustrative
examples; this book presents a new approach to help teams
nurture extraordinary experiences and achieve outstanding
team results time and time again.
1/26/2006 Written for leaders under high risk and high pressure while
producing desired bottom-line results; this practical guide
includes an integrated set of principles; skills; tools; and
practices proven to work under conditions of rapid change and
3/13/2008 Including useful checklists to help leaders determine the
situations when facilitative leadership is most appropriate to
apply; this book presents a four-level model that reframes
empowerment from a vague concept to a concrete structuring
7/9/2012 For anyone who wants to become skilled in the art of
facilitation; this go-to guide is filled with dozens of exercises;
surveys; and checklists that can be used to transform anyone
into an effective facilitator.
4/6/2007 Filled with dozens of exercises; surveys; and checklists; this
book offers easy-to-follow instructions; techniques; and
hands-on tools that team leaders; consultants; supervisors;
and managers have used to learn the basics of facilitation.
10/3/2007 For those wanting to understand group dynamics and improve
their skill at making groups work effectively; this guide offers
tools and insights to enable effective; participatory action and
the potential to achieve results and positive social change.
12/23/2005 Discover why being a "fast second" is often more financially
rewarding than being at the cutting edge. This book explores
the characteristics of new markets and describes the skills
needed to create and compete in them.
6/2/2010 Avoiding complicated formulas and using numerous
spreadsheet examples; this comprehensive guide presents
the most-used tools and techniques of health care financial
management.
10/11/2013 Whether you're launching a new partnership; or rehabilitating
one already in progress; this essential book explains how a
well-chosen network can become a powerful alliance and how
it can help you find workable solutions to the most complex
3/24/2009 Including targeted exercises that help leaders hone in on the
purpose of their leadership; this personal guide will enable you
to go deeper into your life story; discover your passions; and
develop into an authentic leader.
12/26/2007 Including steps for preparing to lead and for taking the lead;
this book is filled with illustrative examples of a wide range of
small groups and provides clear suggestions for action.
4/27/2015 Providing a simple; straightforward model for understanding
and meeting the calls for increased quality in higher education
ever-present in today's culture; this book outlines five
dimensions that will help you to identify ways to improve
6/11/2007 Providing illustrative examples of effective and ineffective
leadership; this book offers a comprehensive theory and
explains how leaders can effectively enhance the bottom-line
performance of their organizations.
12/13/2007 Explaining the basics of flexible product development; this
hands-on resource provides a broad array of flexibility-
enhancing tools; and guides the reader in modifying the
organization’s values to embrace this new way of operating.
12/5/2007 Filled with useful suggestions for dealing with distractions and
diversions; this practical book book offers leaders ways to
improve energy and engagement in the workplace and
redirect how people communicate at work.
6/24/2015 Illustrated and enriched with examples from education;
business; and nonprofit sectors; this engaging book offers
recommendations for both individuals and organizations
seeking to enhance connectedness and independence.
8/30/2001 There is a profound difference between being "open for
business" on the Internet and creating a successful business
model for the long term.
9/6/2011 Focusing on the difficulties that new leaders experience; this
much-needed book will help them get beyond the stress and
fear to focus on becoming the most effective leader they can
be-starting right now.
2/8/2013 Presenting concepts and skills that can be immediately
applied to everyday situations; this practical book identifies the
fundamental interpersonal skills that every leader - health care
or otherwise - needs to develop in order to be a successful
5/20/2013 Drawing on inspiring real-life stories of historical and
contemporary wise leaders such as Bill Gates; Warren Buffet;
and even Mahatma Gandhi; this book identifies six
characteristics of wise leaders and offers a practical
8/28/2012 Based on the author's popular Kellogg MBA course on values-
based leadership; this highly-anticipated book offers a
framework for adopting the principles of values-based
leadership; self-reflection; balance; true self-confidence; and
9/16/2010 Filled with case examples from Learning Curve International;
Google; Chicago Public Schools; Umpqua Bank; and
Threadless; this informative guide explains how to build a
supportive workplace environment that will help everyone
6/17/2009 Examining the incentives that drive established firms to
pioneer new radical business models; this book presents
practical ideas on how established firms could not only
discover new radical business models but also grow them
10/21/2009 Filled with real-world examples of games in action; this book is
an invaluable resource for those who want to substitute
straight talk for games in their organizations and boost
productivity; commitment; innovation; and the bottom line.
8/31/2010 Offering business insights and field-tested; practical
techniques that can be put to work immediately; this
innovative guide presents a new view of leadership
communication that says change doesn't flow top-down;
7/23/2009 Aiming to shed light on the brutal competition for markets and
resources in China and India; this book lays out the strategic
action implications for those companies who want to emerge
as the global players of tomorrow.
7/30/2009 Filled with dozens of lively stories; insights and counter-
intuitive truths; this useful and entertaining book educates
employees and managers about the right and wrong ways to
deal with workplace conflict; specifically revenge.
4/4/2013 Based on author Seth Kahan's experience leading innovation
initiatives at various organizations; this indispensable book will
help you identify the inflection points that generate market
opportunities for your company and leverage the best
4/8/2010 Drawing on insights from consulting; management; and
academia; this book delivers the powerful message that no
matter how chaotic the marketplace; leaders can still address
even the most staggering challenges in a calm and confident
6/18/2010 Illustrating the principles of inspiring client loyalty through a
fascinating business fable; this book explains the theory of
vulnerability in depth and presents concrete steps for putting it
to work in any organization.
11/26/2008 Including a wealth of illustrative case studies; vignettes; and
self-assessments that will help you see your way to success;
this book outlines a proven five-step process for achieving the
organizational imperatives you want in a systematic fashion.
3/18/2009 Exploring the experience of 11 organizations that have
succeeded and failed in using Policy Governance; this guide
provides a wealth practical; hands-on tools and resources for
getting the most from the system in the day-to-day operation
1/21/2008 An examination of the causes and dynamics of bias in the
workplace; this book is filled with sensible approaches for
solving the current imbalance and challenges us to rethink
unconscious ideas about stereotypes and commonly accepted
2/8/2013 Offering executives and managers a guide for navigating the
new global reality; this strategic book brings together the latest
ideas and in-depth case analyses from leading academics and
practitioners to provide a comprehensive guide to succeeding
9/17/2010 Providing insightful analysis into what it means to be global
and HR's strategic role in global organizations; this book also
examines the undercurrent of culture and its pervasive
influence on organizations and the people that comprise them.
1/22/2009 Discussing how the management system for innovation is
different from the traditional one; this book outlines the three
building blocks of breakthrough innovation (BI) and shows
what it takes to become an organization that values the BI
12/30/2013 Based on in-depth research with hundreds of executives
around the world; this provocative book argues that leaders at
every level can be more self-aware; develop their untapped
potential; and drive significantly better results—for
12/22/2005 Inspired by science; mythology; and real-life lessons; this
hands-on resource offers eight compelling transformation
cycles that will help you connect with the universal creative
spirit within and around us.
9/17/2010 Demonstrating how to become a culturally-sensitive problem
solver; this comprehensive resource offers a wealth of in-
depth advice and proven strategies for conducting effective
cross-cultural negotiations.
2/29/2012 Following a sales manager's fight to save his career that is
sinking because of his abrasive nature; this fictional book will
help you discover a new understanding of people and learn
new techniques that can reduce the amount of conflict you
7/27/2007 To be successful in a complex; matrixed; fast-moving world;
this book argues that “whole” leaders must set strategy;
develop trusting relationships with others; and consistently do
the right thing based on personal values.
9/14/2009 Drawing on case studies and original research; this unique
book provides an antidote to the widespread malaise on the
American business scene left in the wake of workforce
reductions.
5/25/2010 Combining front-line case studies and original research that
deals with both downsized organizations and layoff survivors;
this book offers clear guidelines and much-needed
perspective on personal and organizational revitalization
5/26/2010 Including a dozen mini-cases documenting the challenges of
IT implementation; this book will prepare future health care
executives with the knowledge and skills they need to manage
information and information systems technology effectively.
12/16/2013 Featuring an international perspective on health care
information technology; this practical book has been
thoroughly revised and updated to reflect changes in the
health care industry and the renewed focus on health care
4/26/2013 Offering real-world examples to illustrate the most current
concepts and techniques; this book offers a thorough
foundation in operations management; supply chain
management; and the strategic implementation of programs;
11/5/2014 By emphasizing the tools of statistics and information
technology; this book teaches future health care professionals
how to identify opportunities for quality improvement and use
the tools to make those improvements.
1/19/2005 Ideal for women dealing with demanding roles; this practical
guide provides a framework for securing leadership positions
and overcoming resistance to their leadership.
10/4/2010 Including real-world examples from business as well as battle;
that follow the eight universal laws of leadership; this book
offers innovative ideas for motivating people and helping them
to achieve new heights of personal and group performance.
3/17/2009 Based on ground-breaking scientific research and field-tested
under the most brutal conditions; this book presents a new
approach to leadership development where leaders push past
current leadership trends in order to achieve the most
4/23/2011 Stressing the importance of focusing on both economic and
organizational health; this important book provides a much-
needed map for leaders who aspire to develop sustained high
performance and commitment.
7/23/2002 Provides ideas about the steps necessary to prevent
dissatisfaction when disbursing consulting fees.
1/21/2008 Demonstrating how hope can be nurtured and developed as

tool for competitive advantage; this book outlines a proven
strategy for honing leadership skills and shows how to apply
this strategy to individuals; teams; and organizations.
11/13/2007 Based on the author's experience as an international
leadership professor; consultant; and veteran hostage
negotiator; this step-by-step book outlines seven key factors
anyone can use to remove the blocks that stand in the way of
9/17/2015 Featuring examples from leaders like Jeff Bezos at Amazon;
Howard Schultz at Starbucks; Tony Hsieh at Zappos; Ursula
Burns at Xerox; and the late Steve Jobs at Apple; this book
presents an accessible guide for understanding four major
9/17/2010 Offering a wealth of actionable items that can be used to
weather any economic climate; this book is the definitive
"how-to" guide understanding how to spot opportunity and
then capitalize on it.
3/18/2009 With colorful examples and anecdotes; this book presents a
story for everyone interested in understanding business; the
reasons why companies succeed and fail; and how powerful
lessons often come from strange and unexpected places.
2/12/2008 Filled with case studies and anecdotes; this practical guide
outlines a proven system that can help anyone become the
type of communicator that makes their customers feel special.
12/13/2007 Integrating the most significant concepts in team motivation
and behaviors into a single set of principles; this book
provides a summary of "people-based" management skills
and techniques that can be applied when working in a team
2/23/2012 Including SHRM and human resources planning;
organizational culture and assessment; and the legal
environment of human resources management; this practical
handbook covers the context of human resources
12/13/2013 A must-read reference for public and nonprofit human
resources professionals. this authoritative work shows how
strategic human resources management is essential for
managing change in an increasingly complex environment.
9/3/2010 Filled with illustrative examples of companies from start-ups to
multi-nationals; this groundbreaking book describes a practical
process for planning; implementing; and executing a strategic
plan for bottom-line results.
5/19/2014 With keen insight and a rapier wit; this simply designed and
illustrated book takes on the serious and often misunderstood
topic of business strategy; and seeks to get everyone on the
same page; using the same definitions for the same words in
12/3/2012 Drawing on the author's work leading high-stakes ideation
sessions at over 300 organizations; this indispensable guide
will help you develop original; practical solutions to even the
most intractable-seeming creative challenges.
5/28/2013 Designed for leaders working in any healthcare environment;
this practical book provides the knowledge; tools; and
techniques required to develop a single team; or to develop an
organization-wide team-based culture; from which exceptional
10/18/2001 An updated; improved version which provides any staff
manager with the tools necessary to bring forth improvement
in the workplace.
7/13/2006 Without focusing on theory; philosophy; or formulaic
procedures; this book highlights entertaining true stories that
illuminate the skills and tools a good mediator uses to direct a
successful negotiation.
12/29/2009 Through heart-stopping; real-life stories of leaders in extreme
situations; this book will show you how to seek and find great
leaders; assess how they might be different; and to glean
valuable insights for extraordinary leadership in our everyday
7/19/2010 Grounded in insights about rapidly changing customers;
competitors and technologies; this vital book shows how to
accomplish truly effective innovation in today's disruptive
climate.
12/19/2012 Bringing together business acumen and psychological insight;
this book provides businesses; leaders; and boards with the
strategies they need to execute their responsibilities with a
heightened level of professionalism and ensure the sustained
2/6/2006 By providing a model of authentic teaching and practical
strategies for creating classrooms that support thinking; this
inspiring book shows how intellectual traits and thinking
dispositions can be developed and cultivated to promote
8/29/2002 A complete reference of Global Conflict Resolution.
7/13/2010 With easy-to-use assessments; worksheets and ready-to-

implement advice; this engaging book empowers the
frustrated and overworked to understand what their time is
worth and how they can; quite literally; spend it more
6/21/2011 A novel approach to managing up; this invaluable resource
reveals the four essential things employees should get from
their bosses to guarantee success at work.
10/29/2009 Authored by former lead guitarist and songwriter of 38
Special; Jeff Carlisi; this unique book examines key moments
in the development of a band—formation—and demonstrates
how executives can use those lessons to crank their own
6/30/2011 Offering proven strategies and sound solutions to the
multitude of integration issues that inevitably arise; this guide
shows how to create a combined business that meets its
strategic and financial objectives; competes better; and offers
3/30/2004 This text presents a step-by-step description of how to
diagnose an organization's capacity to learn; analyze the data;
and design and implement effective interventions that help
change the status quo and create a more dynamic and
1/14/2015 Giving leaders and managers the practical; easy-to-implement
ideas and methodologies to start and manage projects
successfully; this book offers a deep understanding of how
hard the process of change really is; and how the difficulties
4/25/2002 A fascinating collection of essays about the future; about
leadership; and about the way our world is changing.
7/21/2008 Bringing together the best and most popular articles from the
award-winning journal "Leader to Leader;" this unique book
provides valuable lessons for all leaders and emerging
leaders; whatever their role and wherever they find
5/24/2006 Written for those who face the challenge of leading in an ever-
changing environment; this book is an inspiring examination of
mission; leadership; values; innovation; building
collaborations; shaping effective institutions; and creating
3/24/2008 For CEOs; directors; and anyone involved in leadership
development; this eye-opening guide reveals exactly what's
wrong with corporate leadership development and shows how
to make it right.
7/27/2007 Richly illustrated with stories based on original research and
decades of work with clients; this groundbreaking book
identifies five levels that leaders move through in developing
their agility.
5/28/2004 This book explains what spirit is and shows why leadership
and spirit must be woven together. It provides the perspective
and guidance needed to invest in ones' self and fellow
workers; and organizations with an essential sense of
1/27/2010 Through examples and case studies from companies like
Kodak; Nike; Nintendo; Home Depot; Proctor & Gamble;
Avon; and Disney; the book shows readers how ignoring
gender diversity actually impedes the true potential of any
6/19/2014 Containing examples; worksheets and surveys that illustrate
the practical application of the advice presented; this book is a
comprehensive guide to recognizing and acting on the weak
points that can impair effectiveness; diminish results; and
3/28/2013 Identifying four types of conversations every leader must
master; this book provides practical guidance for connecting
with others in ways that transform each interaction into an
opportunity for organizational and personal growth.
1/22/2008 With both compelling storytelling and hard-hitting research;
this thought-provoking book tells the fictional suspense story
of a corporation whose leaders are challenged to chart a
course to a global future; navigating relational land mines
11/29/2007 Authored by those who are teaching or have taught at the
U.S. Military Academy at West Point and have served in
positions of leadership that span the globe; this book offers
insight into what leadership means to these experts—in both
1/25/2005 Based on research; interviews and coaching of senior
executives in such well-known companies; this breakthrough
book offers some of their highs and lows; and what effective
leaders have done to navigate and grow from the challenge.
2/23/2011 An inspiring business fable that champions leadership for the
Everyman; this engaging book demonstrates what you give
and get when you lead; and imparts leadership lessons easily
applied to both work life and your interpersonal relationships.
11/20/2008 Demonstrating how to go against the current; fight
conventional wisdom; and embrace the unexpected; this book
presents a method of living and working that can truly facilitate
the learning of leadership.
12/3/2012 Filled with case studies from firms such as GT Automotive;
GE Healthcare China; Vale; Dominos; Swiss Re Americas
Division; and Polar Bank; this book combines research and
survey results to illustrate a critical set of cultural dynamics
2/29/2008 Offering useful advice based on Umpqua’s actual experience;
this book provides straightforward strategies for all businesses
on understanding the competitive landscape they face and on
building and leading a great culture that generates relentless
3/13/2003 This book clarifies the responsibilities and tasks of the geek
leader and contrasts them to conventional approaches to
leadership.
3/25/2003 The authors give a clear picture to all executives of the
challenges black leaders face and offer solid
recommendations to both white and black managers on how
to work together more effectively.
10/21/2009 Drawing on compelling research and more than twenty
interviews with CEOs and top-level executives; this no-
nonsense book highlights the growing urgency to evolve from
a traditional; one-dimensional leadership model to “whole
4/23/2011 Presenting new frameworks; concepts; and tools that examine
how companies like Nike; Coca-Cola; P&G; and Cisco have
tackled today's design challenges; this book outlines a
scalable; five-step process to help senior business leaders
7/22/2010 Addressing the most current ideas; concepts; and practices;
this handbook helps business; government; and nonprofit
leaders understand how to master learning and knowledge
sharing within their organizations.
3/29/2013 Offering information; stories and experiences that
demonstrate success in authentic leadership communication;
this important book shows leaders in all sectors how to
communicate their values and vision to inspire commitment.
5/14/2008 Providing concrete methods for improving communication; this
book guides you through the internal work needed to create
an honest and compelling vision; and demonstrates how you
can find your authentic voice and articulate your messages
6/22/2010 Through compelling case studies from enterprises around the
world; this insightful book will allow leaders and potential
leaders at all levels to tap into the power of the informal
organization to achieve superlative performance and results.
1/7/2013 Filled with examples from forward-thinking organizations such
as Apple; NBC Universal; Union Square Hospitality Group;
and MTV Networks; this innovative; practical book explores
the six leadership characteristics that inspire followers to fully
5/18/2006 Containing fourteen illustrative cases that address major
concerns from sixty of the world’s best-practice global
organizations; this text provides a guide for international
organizations to achieve results in managing and sustaining a
1/16/2014 Sharing the tactics and strategies that have allowed Umpqua
Bank to grow and succeed in the toughest economic
environment; this book presents a concise set of smart;
actionable leadership practices that leaders can use to
5/28/2010 Featuring interviews with top female executives at American
companies who devote their time and resources to CARE; this
groundbreaking book offers an inspiring look at how women
around the world are developing businesses and creating
5/14/2013 Filled with sage advice and engaging examples; as well as
multiple mini-assessments; this inspiring book presents a
programmatic approach to engage and grow leaders at every
level and in any type of organization.
7/2/2012 Authored by internationally acclaimed management consultant
Michael Marquardt; this book demonstrates how effective
leaders use questions to encourage participation and
teamwork; foster outside-the-box thinking; empower others;
8/12/2014 Revealing how to determine which questions will lead to
solutions to even the most challenging issues; this book will
help you encourage participation and teamwork; foster
outside-the-box thinking; empower others; build relationships
9/30/2011 Exploring in great depth the concepts of love; power; and
significance as they relate to leadership; this book tells the
story of an executive and his quest for deeper meaning and a
more fulfilling work experience.
2/5/2015 Presenting the perspectives of leaders; social scientists; and
educators from around the world on the topic of developing
inner wisdom; this book encourages readers to reflect on their
own lives in an effort to address difficult global systems
5/16/2011 Designed to be an individual and organizational hands-on
guide; this book offers a proven approach to help leaders and
employees develop the practical skills; leadership behavior;
and cultural mindset to consistently create ideas and drive
3/24/2008 Based on the author's proprietary and cutting-edge research;
this book shows you how to implement the necessary
changes to make your workplace a happier and more
productive one.
3/29/2013 Using actual case studies and first-person experiences; this
invaluable book examines the Five Practices framework;
shows how the behaviors of individual leaders make a
difference; and reveals what leadership in Asia looks like on a
3/9/2005 For those who want to improve the way they use the Internet
for teaching; training; or educating; this no-nonsense book will
help you understand how online learning technologies work
and how they fit into your organization.
8/3/2011 Featuring a set of management principles that enable
organizations to be both successful and responsible; this book
discusses how strategy; governance; organization structure
and talent should be managed.
5/23/2011 Based on a survey of over 16;000 employees; the authors of
this book present the Towers-Watson management
performance model; and explain how managers must play
their role from offstage and out of the limelight.
11/30/2009 Featuring practice guidelines; examples; and time-saving
tools; this book helps people make thoughtful decisions about
managing successful gatherings.
8/9/2013 Exploring decision-making; communicating; budgeting;
staffing; motivating participants and more; this essential
resource shows how to effectively organize; implement; and
evaluate health programs and projects.
2/15/2013 Presenting empirical research that is directly relevant to HR
management for environmentally-friendly organizations; this
book explores the macro context that is shaping
organizational responses to environmental concerns.
2/2/2005 Written as an introduction for information age workers; this
updated; expanded edition covers new topics in the field; such
as managing virtual teams; project portfolios; Web-based
project management; and more.
12/24/2007 Taking a look at organizations that have developed ways of
acting and styles of learning that enable them to better
manage the unexpected; this book uses HROs as a template
for any institution that wants to better organize for high
3/11/2003 This essential resource will help you understand and use
alliances better; whether you are a new or seasoned alliance
professional; a business-development specialist; a line
manager; or a top executive.
Books24x7 on January 31; 2016.
7/11/2004 A first-of-its-kind practical toolkit for leaders and members of

virtual and global teams; this book details solutions to the
unique challenges of working cross-culturally and cross-
functionally.
1/29/2008 A toolkit for leaders and members of virtual teams; this book
provides useful tools; exercises; and real-life examples to
show how anyone can master the unique dynamics of virtual
team participation in an environment where the old rules no
6/29/2004 This standard-setting manual gives HR managers;
consultants; and systems designers the big-picture guidance
they need to determine if 360-degree feedback is right for their
organizations; and if so; how to implement it.
1/19/2010 Based on years of research; this important book offers the
information and tools needed to prepare; facilitate; and follow
up on all your meetings.
4/5/2011 Demonstrating how to treat every hiring decision with the
same focus a business brings to acquiring other high-value
assets; this step-by-step book offers tools that translate
recruiting and hiring decisions into solid financial returns.
2/12/2013 True leadership comes from within; a place of deep calm and
focus; that allows you to respond to any situation as it arises.
This book opens up a world of meditation exercises that can
be done anywhere; anytime and that are the gateway to
11/24/2008 Examining the gamut of new media and the ways in which it
can be used to recruit; organize; and mobilize young people;
this book shows how to use social networks; Internet; e-mail;
text messages; and other media to engage a broad; diverse
4/23/2011 Tracing her development as a leader; this intimate and
compelling book reveals Frances Hesselbein’s remarkable
story and the principles that have served and guided her well
throughout her extraordinary life.
9/27/2005 Drawing on systematic study of negotiators from Asia; Europe;
the Middle East; and the Americas; this highly accessible
resource provides a general framework to help negotiators
manage cultural differences whenever they appear at the
3/12/2008 Providing a framework to help negotiators anticipate and
manage cultural differences; this book challenges negotiators
to expand their repertoire of strategies so that they will be able
to close deals; resolve disputes; and get teams to make
2/5/2015 Rather than centering on country-specific protocol and
customs; this book provides a general framework to help
negotiators anticipate and manage cultural differences
complete with cases and examples to reflect recent global and
12/12/2013 Revealing the most common excuses managers use for why
they can't create a great workplace; this book explores how
managers can interrupt their own negative thought patterns
and instead create lasting change.
6/20/2011 Offering insightful; candid conversations with some of the
world's top leaders in business; politics; education; and
philanthropy; this book discusses the risks one must be willing
to take; as well as the vision; resilience; and compassion
7/28/2009 Debunking dozens of myths about Generation Y in the
workforce; this unique book provides proven; step-by-step
best practices for getting Gen Yers onboard and up-to-speed
by teaching them how to manage themselves and how to be
6/18/2008 Providing an analysis of data gathered from extensive
interviews with university presidents; this book offers a guide
for personal growth as well as a wealth of ideas that can help
develop the kind of women leaders that will truly make a
7/27/2002 Learn to create a workplace setting that promotes originality
and uniqueness; as well as enthusiasm.
7/10/2006 Offering a wellspring of rich insight and information from top

leadership thinkers; this practical; how-to guide provides
readers with the tools for helping their organizations excel in
effectiveness; sustaining growth; and strategy.
9/27/2002 Successfully prepare your organization for change.
9/26/2002 Discover how to build a community within your organization

with this compilation of articles.
2/29/2012 Based on leadership expert Mike Figliuolo's popular

"Leadership Maxims" training course; this book helps readers
create a living document that communicates their values;
passions; goals and standards to others; maximizing their
7/21/2010 Containing guidelines; policies; and procedures that
successful companies have implemented to manage
openness; this book explains how social media sites can
improve efficiency; communication; and decision making for
5/2/2011 Including guidance and compelling examples for small and
large companies; this book demonstrates how open
innovation combined with a services approach to business is
an effective and powerful way to grow and compete in our
8/10/2006 Providing scientifically based information; tools; suggestions;
and guidelines for those who must manage the human side of
change; this hands-on guide offers a clear understanding of
the processes; approaches; and strategies necessary to do
5/5/2011 A one-stop guide to the world of planned change; this practical
book provides the resources managers and leaders need to
understand the route to organizational health and
effectiveness; and to develop; launch; and nourish successful
6/22/2011 Regarded as one of the most influential management books of
all time; this resource draws on a wide range of contemporary
research to redefine culture and demonstrate the crucial role
leaders play in successfully applying the principles of culture
10/22/2001 This book argues that the only thing of real importance that
leaders do is create and manage culture.
11/14/2006 A vital resource for understanding and practicing

organizational effectiveness; this book shows how to
transform the abstract concept of culture into a practical tool
that managers can use to understand the dynamics of
7/9/2012 Including illustrative examples of trends in collaborative work
in higher education; this book shows how to develop an
approach for a change effort that will transform teaching;
research; service; governance; and management.
5/14/2013 Published in partnership with Harvard Health publications; a
division of Harvard Medical School; this valuable resource
offers seven innovative yet remarkably uncomplicated
strategies to help turn powerful anger impulses into positive;
7/12/2006 Using tools; exercises; assessments; and real-world
examples; this direct; concise book gives leaders; line
managers; and consultants alike the tools they need to get
their teams up and running quickly and effectively.
10/21/2009 Authored by business advisor and corporate governance
expert Ram Charan; this book describes best practices that
are emerging in boardrooms; and provides recommendations
on a range of issues; from compensation to dealing with
12/19/2007 Part memoir; part theory; and part application; this book tells
of Joie de Vivre's remarkable transformation; provides real
world examples from other companies and shows how
readers can bring about similar changes in their work and
6/29/2010 Offering a compendium of the most current thinking;
strategies; and best practices in performance management;
this important resource will help HR managers; consultants;
and line managers define and implement an effective system.
8/6/2002 Highlights Peter Drucker's accomplishments and theories of
managerial success.
4/13/2015 Providing insightful guidance and stirring inspiration for today's

leaders and entrepreneurs; this book will show readers how to
focus on why they are doing what they're doing; how to do it
better; and how to develop a realistic; motivational plan for
4/13/2011 Offering a clear and accessible model for helping participants
achieve results that align mission; goals; and plans; this guide
explains how to design and conduct an organizational self-
assessment; including how to gain commitment and form a
6/9/2004 The author of this book shows how to use the power of
turbulence to achieve positive results--creativity; innovation;
and corporate adaptability. It includes stories of groups that
have successfully transformed turbulence into creative
12/14/2006 Compelling and useful; this book provides strategies for
establishing "Power Mentoring" relationships through
interviews with 50 top leaders and their rising-star protégées
in technology; politics; and the media.
11/27/2012 Presenting a clear set of rules to make us better in virtually
every performance of life; this hands-on resource puts
practice on the front burner of all who seek to instill talent and
achievement in others as well as in themselves.
1/5/2006 Using examples from a variety of organizations such as
businesses; nonprofits; churches; schools; foundations; and
leadership organizations; this text explores how servant-
leadership works in the real world.
5/16/2011 Including exclusive interviews the author has conducted or
experienced with influential C-suite executives; this book
explains how the exploding use of social media has changed
the way customers purchase; and why they choose to support
9/30/2009 Showing how to let go of habitual—and often ineffective—
ways of responding; this book offers coaches a hands-on
resource for developing the capacities and skills needed to be
reliably present in all situations.
8/17/2009 Filled with illustrative cases; examples; and templates; this
step-by-step resource helps process consultants; managers;
facilitators; coaches; organizational development consultants
set up and deliver dynamic; creative process designs.
7/6/2011 Responding to the growing interest in public health; this
authoritative guide is an accessible and comprehensive text
that offers a reader-friendly introduction to core concepts and
current practices.
8/2/2011 Drawing on the fifty-year history of program theory and the
authors' experiences over more than twenty-five years; this
book shows how to develop; represent; and use program
theory thoughtfully and strategically to suit your particular
6/28/2012 Drawing on interviews with high-level leaders from Charles
Schwab Investment Management; UPS; and Campbell's
Soup; this insightful; timely book will help savvy women
leverage their skills; promote themselves effectively; and fast
5/28/2015 Using various evaluation theories and approaches as a
springboard for real-world practice; this accessible text is a
vital tool for evaluators and students alike who are looking to
deepen their understanding of the theoretical perspectives
3/5/2012 Including methods of data collection; specific approaches to
qualitative research; and current issues; this step-by-step
book provides an up-to-date guide to qualitative study design;
data collection; analysis; and reporting.
6/22/2009 Through a series of humorous poignant vignettes; this book
presents a parable following a young paperboy and illustrates
forty "rainmaker" business lessons that can be applied to not
only paperboys; but anyone in business and sales.
7/18/2012 Describing an approach that has been field-tested by
organizations of every size and type to improve performance
and speed the pace of change; this step-by-step book outlines
the concept behind 100-day projects and introduces new work
6/28/2012 Written to help readers understand the reasons why leaders
and teams get along—or don't—when they communicate in a
group; this book will serve as the leader's go-to resource for
insight and perspective in leading their team.
11/24/2014 Featuring guidelines; stories; tips; and success secrets from
those who have successfully made the transition to high-
profile thought leader; this how-to guide offers essential
reading for anyone ready to expand their influence; increase
6/23/2011 Filled with dynamic examples; innovative tools; and diagnostic
tests; this inspiring book reveals how to be the kind of leader
who changes the way people think about and perceive their
circumstances.
5/29/2009 Filled with case examples such as Hurricane Katrina and
profiles of great leaders such as Mother Theresa; Thomas
Keller; and others; this book explains a clear and insightful
approach to "big picture" management.
3/25/2002 A different; aggressive; authoritative look at organizational
challenges.
1/18/2006 Detailing the structural; human resource; political and

symbolic frames; this book shows how multiple frames give
leaders an edge in decoding organizational complexity.
5/4/2013 Revealing how you can make culture your secret weapon; this
book explains how to transform a struggling business into a
raging success by learning to be authentic; purposeful; and
connected with your organization.
5/15/2013 Offering a compelling profile of the most ambitious of
emerging Chinese competitors; the Haier Corporation; this
book shares insights on how one organization has repeatedly
reinvented its business model and corporate culture in an
5/21/2010 Offering practical wisdom; engaging anecdotes; and
compelling stories that show leaders how to develop relational
intelligence; this insightful; practical guide delineates the
essential skills that make leaders relationally intelligent.
6/30/2009 Based on simple and easy-to-implement practices; this
groundbreaking book outlines a new discipline focused on the
relevance of performance measures for assessing key
strategy issues and accelerating learning.
3/27/2008 Outlining the most important leadership competencies; this
book offers a proven method for learning leadership skills; and
shows approaches for applying these skills in today’s
multitasking and overloaded world of work.
1/7/2013 Filled with illustrative examples of social media successes;
this book shows how to build a faithful following and beat the
competition clamoring for people's attention by continually
delivering value - when; where; and how people want it.
12/6/2005 Create a new sense of yourself in your organization; a new
direction in your life; and a new understanding of your
adversaries with this highly practical guide for resolving
conflicts; miscommunications; and misunderstandings at work.
7/4/2013 Infused with practical examples and case studies; this guide
includes dozens of techniques for revealing how the inevitable
disputes and divisions in the workplace are actually
opportunities for greater creativity; productivity; enhanced
7/31/2007 Based on seven years of research on more than 3;000
leaders; this witty; groundbreaking book reveals the truth
about generational conflicts at work; and advises what can be
done about them.
5/31/2011 Full of insightful advice on what works and what does not; this
just-in-time guide will help executives; managers; and
employees revitalize downtrodden companies before it's too
late.
7/26/2006 Using actual case studies from a variety of leading
companies; this book provides a blueprint for building team
reward programs that spur development and success.
12/6/2007 Written by a veteran marketer and nonprofit professional; this
book demystifies winning marketing campaigns by reducing
them to ten essential rules and provides simple steps for
applying the rules ethically and effectively to good causes of
11/21/2014 Filled with examples; strategies; and tools from powerful
brands that consumers love; including Coke; Dos Equis;
Smartwater; the Atlanta Falcons; Domino’s Pizza; Bounty;
Turner Classic Movies; and more; this book provides
8/5/2013 Offering a description of the four major traits that high
performance companies in Brazil; Russia; India and China
(BRIC countries) have in common; this important book
outlines who these firms are and explains their exemplary
6/21/2006 Offering companies and their employees eight sound
principles for "doing the right thing;" this book shows that
principled companies will excel financially over the long haul.
4/30/2010 Drawing from the author's own in-the-trenches experience and
lessons from leaders who have weathered tough economic
storms; this book is a just-in-time guide for anyone in a
leadership position facing today's unprecedented economic
9/16/2011 Unveiling Knowledge Jam; a facilitated collaborative method
for helping organizations rediscover conversation as the
vehicle for knowledge management; this book will help any
organization harness untapped knowledge to solve today’s
6/2/2011 Answering the 12 most common and critical questions about
corporate giving; this book
offers a prescription for linking businesses with causes and
the nonprofits; addressing critical issues in a way that will
4/3/2013 Authored
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leaders can drastically improve results by changing their
individual and team mindset.
5/24/2011 Showing entrepreneurs how to recognize a lucky break and
have the foresight to take advantage of it; this informative;
detailed book is for business leaders who are interested in
learning what it takes to be successful in emerging markets
5/16/2007 An effective manager must be a good communicator. This
intriguing book explores five qualities that make a person
credible; and shows how anyone can make measurable
improvements in how they present themselves that will
6/26/2012 Containing actionable; high-impact techniques that save time
and the bottom line; this hands-on resource deftly explores
how the social; cultural; and technological trends provoked by
the social media explosion are transforming the business
6/23/2011 With case studies and step-by-step guidance; this book shows
how leading corporations like GE; Wellpoint; Travelers and
Wal-Mart are transforming social responsibility into social
innovation and revolutionizing the way we think about the role
7/13/2006 Filled with intriguing concepts; enlightening examples; stories;
cases; situational strategies; and a self-assessment tool; this
highly accessible and comprehensive book will help you learn
to navigate social situations more successfully.
5/16/2013 Weaving together multi-level theories of change; research and
case studies; this book presents a people-centered approach
that explains and illustrates the development of social
marketing to address some of society’s most vexing problems.
5/17/2010 Drawing on case studies from companies like Intel; Cisco;
Nokia; and others; this book offers down-to-earth strategies
for leveraging the power of social media to build more
effective and agile organizations; engage employees; and
2/29/2012 Written by one of the world's leading communications
coaches; this eye-opening guide shows you how to make the
most of your daily communications; creating a presence on
the job as a genuine and constant leader.
6/9/2011 Showing how post-crisis consumer expectations and
behaviors will drive business decisions; this compelling and
inspiring book reveals how companies like Ford and Etsy are
reconnecting with the post-crisis consumers after the
4/24/2015 Based on the author's actual engagements with clients like
Yum Brands; Lockheed Martin; DuPont; and more; this
practical guide outlines a new; pragmatic approach to teach
you how to recognize; anticipate; or even create a SPIKE - a
3/3/2015 Offering a proven; practical approach for inspiring meaningful;
lasting change across an organization; this book presents a
nine-step course of action leaders can follow from the first
realization that change is needed through all the steps of
7/28/2004 For businesswomen who are unsure of which step to take on
the road to success; the authors of this book provide a
framework for guiding women's growth and development as
high-achieving leaders.
5/26/2015 Weaving a compelling tale that exemplifies the concepts;
highlights the dynamics; and outlines the issues involved in
mentoring relationships; this book uses the form of a fable to
tell the story of a budding mentoring relationship filled with
5/27/2015 Designed to inspire and empower you to follow your own
dream and create your own story; this book chronicles
entrepreneurship from people still in the trenches who acutely
remember the difficult daily decisions; the thrill (and fears) of
8/4/2014 Authored by a pioneer in the field of conflict resolution; this
book offers a new paradigm for dealing with long-term
disputes in which mediators and other conflict resolution
specialists focus on how they can help people prepare to
2/19/2003 A common-sense approach to problem solving and provides a
wealth of practical examples and proven methods which can
be applied immediately on the job.
8/20/2010 Offering an intimate look at the founding father of the modern
leadership movement; this much-awaited book is filled with
insights about the successes and failures from his long and
extraordinary life and career.
11/6/2013 Sharing valuable insights of benefit to transformational
business leaders everywhere; this book provides powerful
strategies; tools and techniques for how to reframe thinking
about leadership and reform leadership strategies.
6/29/2004 This book shows how the world's largest appliance company
put innovation in place as a core competency and transformed
itself from a quality producer to a customer-focused company
that strategically embeds innovation throughout its
8/10/2001 Matching the right employees to the right job.
1/14/2013 How can leaders help their firms to act more intelligently? This
book identifies the key sources of inertia - strategic; structural
and human - and provides practical advice on how they can
be overcome to create smarter corporations.
7/27/2002 Shows managers how to identify and grow four explicit skills
critical for success in a broader global context.
1/3/2007 Written for business executives who have just moved to the
next level and want to make a fast; powerful impact; this
compelling book offers first-hand insights on what to expect
when taking the reins of power as a top executive.
3/13/2009 While exposing the risks inherent in maintaining a
nontransparent relationship with customers; this guide
provides a methodology that will help organizations create
their own unique plans to bring greater authenticity to their
1/28/2015 Based on a program from the Humphrey Group that has been
delivered to over 400;000 women worldwide; this book
presents a practical; broad-based solution that will allow
women to speak up confidently; gain respect; earn the
10/29/2013 Filled with illustrative examples; this book shows how to
overcome stumbling blocks that stand in the way of successful
talent intelligence and reveals how organizations can
successfully implement measurement and use the results.
4/24/2013 By educating HR professionals about sustainability;
sustainability professionals about HR; and business leaders
about how to marry the two to accelerate progress on both
fronts; this book demonstrates how leading companies are
6/22/2009 Introducing two approaches to HC-centric management; this
book outlines the unique human capital strategy for each
approach; shows what it looks like in action; and provides the
foundation and tools for creating competitive and innovative
12/18/2007 Providing realistic solutions that will improve the workplace for
everyone; this book offers hope through time-tested strategies
for reclaiming even the most difficult managers to end
unnecessary roughness at work.
5/14/2013 Including illustrative examples; a discussion of managing
cross-functional teams; and information on leading teams in a
competitive environment; this guide offers team leaders;
members; and consultants the knowledge and skills to create
3/7/2008 Written for any manager who is a member or creator of a
committee; team; task-force; or other activity involving
collaboration among people; this book contains the concepts;
ideas; and practical suggestions necessary for effective team
12/10/2012 Presenting a six-step model for turnarounds in any
organization; this book offers behind-the-scenes accounts of
effective turnarounds through interviews with team managers
and turnaround masters in the NFL; MLB; and the NCAA; as
10/14/2014 Bringing together key insights on teaming as they pertain to
innovation; this book presents a roadmap for teaming to
innovate and describes five necessary steps along that road.
Real-life scenarios show how teaming to innovate provides
6/27/2012 Presenting a clear explanation of practical management
concepts for increasing learning capability for business
results; this book introduces a framework that shows how
leaders can make organizational learning happen by building
8/3/2011 Containing illustrative case examples from organizations
world-wide; this important resource shows how to balance the
opportunities of technologically-enhanced assessments with
the potential challenges to the validity of the measurements
3/23/2015 An indispensable resource for managers at all levels; this
book offers clear approaches for turning around bad attitudes;
reducing friction and conflict; improving low performers;
retaining top performers; and even addressing your own
11/22/2002 This is a resource managers can learn the 2R approach--
Relating and Requiring--and how and when to employ them to
improve management performance.
6/28/2012 Presenting a breakthrough model that permits leaders to
measure and manage culture; this book offers leaders at all
levels a unique and accessible approach to identifying the
behavioral challenges that are hindering their corporate
5/21/2010 Filled with self-assessments that will encourage you to take
the needed risk-taking actions to reach your goals; this book
explains that you must become willing to answer for the
outcomes that result from your choices and actions.
12/5/2007 Exploring the self-mastery it takes to become a great
facilitator; this essential resource enables readers to build self-
mastery regarding others; themselves; and the world.
2/15/2012 Featuring charts; graphs; models; and lists to help organize;
extend; and facilitate the understanding of each evaluation
concept; this comprehensive book illustrates the
circumstances under which each evaluation model can be
6/7/2012 Complete with stories; tips and anecdotes from the author's
experiences consulting to some of the nation’s leading
organizations; this book provides leaders with a
groundbreaking; approachable model for achieving
3/18/2015 With a wealth of valuable information and practical strategies;
this essential book shows how to identify those aspects of
your business where agility is most crucial and which
elements have the greatest impact on the customer’s decision
2/5/2015 Revealing the factors that drive long-term profitability based
on the practices of successful companies that have
consistently outperformed their peers; this book offers offers
specific; research-based case studies to help organizational
12/6/2005 Drawing insight from spiritual wisdom as well as cutting-edge
research; this landmark book examines the root causes of
anger and will help you break the destructive cycles of
criticism; frustration; and irritation that hurt you and others
5/14/2012 A go-to resource for business leaders who must succeed no
matter what the circumstances; this book is filled with the
information and strategies needed to increase any leader's
ability to contribute; influence; and succeed anywhere;
8/28/2008 Containing case studies and examples of major companies
that have successfully implemented 360˚ feedback into
their organizations; this how-to guide shows you what makes
a successful 360˚ feedback program and how it can
9/26/2014 Helping you identify strengths and weaknesses so you can
focus your attention and effort where it matters most; this
informal; easy-to-read yet effective book will help you use
language more effectively; master your behaviour; get things
4/9/2003 In this book; two leading management experts offer the
necessary tools for creating a healthy workplace.
6/20/2013 Drawing from interviews at innovative organizations in 18

nations and at Fortune 500 boardrooms; this book reveals
how men and women alike are recognizing significant value in
traits commonly associated with women; such as nurturing;
10/20/2008 Showing how managers are taking the wrong path and are
using the wrong metrics to measure customer service; this
groundbreaking book outlines seven principles to deliver the
best service that ultimately leads to "no service."
4/25/2013 Whether you're wondering if you are in the right career;
looking to change job roles; or trying to reduce conflict and
improve relationships at work and at home; this book can help
you attain more-inspiring leadership; better team harmony;
12/6/2004 Blended learning integrates use of the Internet with a rich
variety of other approaches and technologies to create an
integrated learning experience. This book provides training
models to create high-impact programs that drive superior
8/30/2001 Organizations of all sizes have rigid boundaries that increase
costs; slow production; and stifle innovation.
1/28/2010 Offering credible evidence-drawn from a detailed analysis of a

decade's worth of brand and financial data; this book reveals
how today's successful brands--and tomorrow's--have an
insatiable appetite for creativity and change.
6/21/2005 Filled with the most current information and practical advice
on eHR; this important text translates theory into practice and
offers practitioners an invaluable resource for diagnosing
problems and actively changing and managing effective eHR
3/20/2015 Serving as both an inspiring call-to-action and a guide for
transformation; this book shows leaders how to achieve a true
transformation and refocus the definition of profitability on the
lasting wellbeing of people and planet--for the lasting success
2/16/2012 Authored by Molly Fletcher; who was dubbed by CNN as "the
female Jerry Maguire;" this invaluable playbook explains
exactly how anyone can put the strategies of high achievers to
work and win like a champion.
10/31/2007 Based on CCL's philosophy of leadership development; this
book uses a coaching framework to give a compass to leaders
who are called to coach as a means of building sustainability
and boosting performance in their organizations.
5/28/2015 From coaching superiors to coaching business teams; this
thoughtful reference book outlines the Center for Creative
Leadership (CCL) approach to professional coaching to help
readers better manage leadership development and talent
11/20/2001 Written for those organization members striving to devise and
execute development processes; this assessment highlights
maximizing potential and developing higher management-
level postions for women and people of color; and more.
12/23/2005 Providing comprehensive guidance for building
transformational change strategy and designing and
implementing successful transformation; this book offers tools;
techniques and step-by-step processes for putting this
2/12/2013 Sponsored by the National Academy of Human Resources
(NAHR); this vital guide covers a wealth of topics including
how to develop a perspective and set of skills to effectively
lead and perform in the role; and how to approach strategy;
8/9/2013 Featuring compelling stories of leaders who have succumbed
to and successfully resolved their organizations’ identity
crises; this book bridges the gap between leadership and
strategy and demonstrates the tremendous gains to be
6/11/2013 Featuring case studies from Unilever; GE; Coca-Cola; Nestle
Waters North America; Grieg Green; Nike; Whole Foods;
Seventh Generation; Demos Helsinki; and the European
Parliament; this book provides easy to use frameworks and
12/4/2002 Use this fieldbook to find pragmatic approaches to
collaboration and useful tools that can help revitalize
communities.
8/29/2001 Using compensation for strategic and competitive advantage.
11/6/2014 Packed full of "how to" guidance; tools; templates and

resources that have been put to the test on numerous due
diligence and integration efforts around the world; this book is
an invaluable resource to guide firms in managing M&A
9/21/2001 How to successfully integrate two or more companies.
1/27/2010 Augmenting step-by-step advice with helpful templates;

checklists; graphs and tools; this comprehensive book is
unique in providing the tools to address both the human and
operational sides of integration.
5/13/2015 By taking conflict to a more productive place; this guide
outlines seven major dilemmas that conflict practitioners face
every day and offers expert guidance toward getting to the
heart of the conflict to adopt a new way to think about the
9/21/2001 The no-nonsense guide to corporate culture.
7/23/2009 Offering a practical prescription for effective communication;

this guide provides a winning formula for those with the insight
and motivation to work for greater credibility within companies
and other institutional organizations.
6/19/2012 Showing how any organization can improve trust and the
bottom line; this book outlines a proven Decision to Trust
Model (DTM) of ten factors that establish whether or not one
party will trust the other.
6/28/2004 Through the story of a fictional piano company; the author of
this text articulates the idea of leadership from an individual
basis to one where group members share responsibility.
8/1/2012 Including exercises; reflective questions; action plans and
worksheets; this guide takes readers through an introspective
journey of personal transformation and shows them how to
become powerful agents of change in their organizations.
6/30/2011 Featuring case studies of global organizations like the Gap;
Starbucks; Kiva; Nike; eBay; and Facebook; and start-ups like
Groupon and COOKPAD; this book offers proven strategies
for harnessing the power of social media to make a difference.
7/23/2012 Filled with illustrative examples and drawing from the author's
30 years of experience; this vital book contains information on
the important work that has been done in the past decade on
culture; systems; and conflict engagement and shows how
9/26/2011 Offering a compelling and systematic look at how relationships
determine the success of leaders and their enterprises; this
book explains how relationships at the top of organizations
work; develop naturally over time; and with effort; can be
10/11/2004 This practical guide to understanding; developing; and
applying emotional intelligence in the workplace details a four-
part hierarchy of emotional skills: identifying emotions; using
them to facilitate thinking; and understanding and managing
3/11/2004 This book shows managers how to beat inherent pressures
that erode initiative; dull creativity; and dissuade healthy risk
taking.
8/3/2002 Make the workplace more human by changing the concepts of
management.
2/23/2009 Featuring case studies and fascinating insights into EQ and

the workplace; this book will help you build more meaningful
relationships; boost your confidence and optimism; and
respond to challenges with enthusiasm--all essential
1/11/2012 Offering fascinating-and sometimes surprising-insights into
what it takes to be the best at any job; this book will also help
you determine which personnel are the right fit for job
opportunities and who among your staff are the most
9/19/2007 Offering insights that will help build better leaders;
communities; and organizations; this book shows how to
present a Teachable Point of View about business ethics that
will help all leaders within an organization.
11/12/2010 Through compelling real-life coaching examples; and recent
findings in psychology; management; neuroscience; and
Eastern spirituality; this book provides guidance to all of us
who want to follow our best intentions when leading ourselves
9/26/2002 Using fiction; this book exemplifies the dysfunctional
philosophies teams and team members grapple with; and how
to avoid them.
6/29/2011 Designed for today's busy professionals; this concise; clear;
and accessible book offers leaders a critical resource for
better understanding their organizations and themselves;
honing their skills to become accomplished long-range
1/29/2009 A tool for self-assessment and transformation; this clear and
accessible book will challenge you to ask five provocative
questions that will fundamentally change the way you work;
helping you lead your organization to an exceptional level of
10/7/2003 In this text; the author hones in on the five "temptations" of the
workplace and serves up an intriguing fable as well as an
interesting approach to business writing.
5/20/2009 Refreshingly original and utterly compelling; this razor-sharp
book plus self-assessment serves as a timeless reminder that
success as a leader can come down to practicing a few simple
behaviors that are painfully difficult for each of us to master.
10/8/2003 Presented as a fictional tale of two technical consultants and
their competing companies; this text provides a solid
prescription for organizational health--aiming for less politics;
lower turnover; more productivity; and higher morale.
1/11/2012 Showing leaders and students alike how to use sustainability
as a powerful; pragmatic lens to enhance business
performance; this book provides a systematic yet instantly
familiar model all companies can use to connect sustainability
2/5/2015 Candidly sharing the author's own incredible story; from police
officer to CEO; and the leadership philosophy that drives all of
his decisions and actions; this book charts a path to better
leadership and a more engaged; higher-performing
6/21/2011 Packed with anecdotes; best practices; and quotes from
employees working at the best workplaces in the U.S.; this
book explores the model of a Great Place to Work-one which
fosters employee trust; pride in what they do; and enjoyment
7/27/2010 By turning the idea of "difficult groups" on its head; this book
provides a framework for thinking systemically about the many
and varied ways in which working with a group can be difficult.
9/26/2001 How to effectively coach in a corporate environment.
5/9/2002 Why workplace conflicts arise and how to resolve them.
8/21/2014 Written for professionals and students in the wide variety of

conflict resolution fields; this essential resource offers clear
directions for creating constructive solutions to challenging
interpersonal; intergroup; and international conflict.
8/17/2009 Containing an array of illustrative cases as well as practical
tools for designing; implementing; and maintaining effective
virtual work; this resource provides a framework for working
collaboratively across boundaries of time; space; and culture.
5/17/2007 Filled with examples; tools; and the most innovative models
and approaches designed to evaluate leadership development
in a variety of settings; this practical guide will help you
answer the most common questions about leadership
1/16/2012 Including Shewhart charts; run charts; frequency plots; Pareto
analysis; and scatter diagrams; this book spotlights statistical
process control (SPC) and develops a philosophy; a strategy;
and a set of methods for ongoing improvement to yield better
1/21/2014 Featuring in-depth analyses of companies such as Hershey's;
Domino's; Lululemon; Zappos; Amazon; Chobani; Sprint; and
more; this book explores how and why we make the choices
we do; as well as what it takes for companies and brands to
6/11/2014 Offering a way of thinking about work; life; and our connection
with the world based upon the ancient discipline of hunting;
this book will give you a clearer; sharper lens for making
better decisions; forming stronger alliances; building better
7/19/2011 Whether you're a professional communicator or corporate
executive; this book offers insight into traditional and emerging
issues in organizational communication and shows what it
takes to reach stakeholders inside and outside the
10/4/2007 Including successful strategies and methods; foundations; and
resources for anyone who works with groups; this
indispensable resource offers the need-to-know basics in the
field brought together by fifty leading practitioners and
5/13/2011 Presenting an eclectic band of idea hunters; ranging from
Thomas Edison; Mary Kay Ash; and Walt Disney; to Warren
Buffett and Apple's Phil Schiller; this myth-busting book
unveils a strategy for unearthing new ideas in any industry or
12/5/2007 Offering tools; tips; and lists of resources; this book describes
the journey toward governance excellence whether you are a
seasoned director; a beleaguered executive; an interested
stakeholder; or a hopeful future board member.
7/29/2009 Presenting a practical tool kit of ideas; examples; and
applications; this guide offers
an integrated approach to process improvement that delivers
quick and substantial results in quality and productivity in
2/16/2012 Introducing a uniquely effective set of tools built on FourSight -
diverse settings.
a measure of problem-solving preferences; this engaging
business fable presents a breakthrough thinking process for
developing successful teams.
8/18/2014 Written by two pioneers in the field of embedding innovation in
organization; this step-by-step guide focuses on the most
pressing innovation problems and specific challenges
innovation leaders will face and offers concrete solutions;
6/21/2011 What is the real difference between competent leader and
extraordinary executive? This book explains qualities; the
people who exemplify them; how to detect them in others; and
how to develop the subtle characteristics that will enable them
1/28/2010 Using real-world insight and stories drawn from senior
executives; line managers; and coaches; this groundbreaking
book offers guidance for building individual credibility and for
creating an organizational culture of integrity and
6/19/2012 Offering a fascinating new approach to innovative problem-
solving; decision-making; and sustainable value creation; this
book shows how to thrive within chaos and offers actionable
information for reinventing our path to sustainable success.
11/12/2007 A collection of inspiring and insightful essays; this book
celebrates the wisdom of some of the most recognized
thought leaders of our day who share their unique vision of
leadership for the future.
11/26/2002 Use the skills and techniques provided in this resource to stay
afloat in today's dynamic setting.
6/21/2011 Presenting a radical new management model for twenty-first

century leaders; this book puts forward a fundamentally
different approach to management; with seven inter-locking
principles of continuous innovation.
11/10/2006 The right kind of story at the right time can make an
organization “stunningly vulnerable” to a new idea. Learn how
to use storytelling to spark action; get people to work together;
and lead people into the future.
11/12/2008 Offering inspiring stories of real people achieving
extraordinary results; this trusted resource reveals practices
leaders use to transform values into actions; visions into
realities; obstacles into innovations; separateness into
6/21/2011 Drawing on their experiences at many Fortune 500
companies; the authors of this book show how organizations
can develop leadership at every level by identifying future
leaders; assessing their corporate confidence; planning their
11/16/2001 Developing leaders from within your organization.
3/29/2013 Drawing on sources as diverse as the Bible; contemporary

religious thought; psychological theory; and an innovative
"environmental profit & loss account" one of the authors
developed for Puma; this book is a thoughtful; impassioned
4/8/2010 Showing you how to sort through the clutter of metrics;
measurement; and analytic options; this book will help
marketing managers and CMOs make better marketing
spending decisions and better evaluate the success or failure
6/27/2014 Expanded and revised to keep pace with developments in the
field; this expert’s guide includes new resources that will
promote excellence in mediation and help disputants reach
durable agreements and enhance their working relationships.
1/25/2002 Teaching others to teach themselves.
7/27/2010 Designed as a down-to-earth resource; this book presents the

practical Septet Model - an ideal tool for conducting coaching
conversations with executives; leaders; and other
professionals that can produce significant and sustainable
2/14/2014 For anyone who struggles with creativity; or who makes
excuses for delaying the work of innovation; this book
highlights the mistaken ideas that hold us back and shows us
how anyone can embrace a practical approach to finding the
10/10/2013 Offering an essential guide to discovering the most exciting
opportunities you haven't met yet; this book presents the
provocative idea that engaging with strangers is an
opportunity; not a threat; and that engaging with the right
12/7/2002 This edition provides an up-to-date toolkit for today's Project
Manager.
6/22/2009 Celebrating the wisdom of some of the most recognized

thought leaders of our day; this book presents emerging and
established experts who share their vision of what
organizations of the future should look like and must do to
10/19/2010 Drawing upon the editors' network-building activities in
organizations such as ConocoPhillips; 3M; and the US
Department of Defense; this practical book will help leaders
shift their focus from formal organizational structures to
8/15/2001 Using passion to transform the workplace.
10/10/2013 Avoiding all human resources jargon and complicated

management theory; this straightforward; how-to guide offers
a suite of practical tools for optimizing staff performance and
dealing with a wide variety of "people issues."
1/19/2012 Filled with illustrative examples and personal experiences
from the author; this book defines how work flows from top to
bottom and reveals what results each layer must produce and
what each layer must pass down to make the layers below
12/5/2012 For anyone wishing to engage listeners; establish instant
credibility; influence key decision makers; and create a
positive lasting impression; this book is a step-by-step master
class to delivering your message in such an engaging way
2/23/2012 Filled with compelling case studies and drawing on first-hand
interviews; this book offers a fresh look at what it takes for
business managers to succeed as technology and
organizations become more and more complex.
7/24/2015 Offering women the tools and guidance they need to
successfully navigate the realities of their organization; this
book provides a unique and proven method for becoming a
bigger player in the workplace and avoiding unexpected trip-
7/16/2010 Filled with clear principles; illustrative stories; and practical
tools; this groundbreaking book addresses contemporary
social problems by helping people of diverse circumstances
and backgrounds work together to solve community
6/21/2011 Written in an easy-to-read style with plenty of practice
exercises; this book shows leaders and managers how to tap
into the power of language so they can persuade effectively
and communicate credibly in today's business environment.
7/6/2011 Structured around the six levers and guiding principles
employed in the most effective entrepreneurial interventions;
this book provides tools for civic entrepreneurs to create
healthier communities and promote innovative solutions to
10/27/2011 By studying the work of some of the most original; effective
business minds; the authors of this book present a common
architecture that illuminates exceptional analysis and creative
performance; and demonstrate how to apply the 2 x 2
1/25/2008 Including contributions from top scholars who outline the best
leadership practices for the benefit of the practicing leader;
this quick-reference highlights how leaders can improve their
own effectiveness across a wide range of situations.
8/18/2006 Laying out a program for developing; maintaining; and
mobilizing eight key skills; this book presents an original and
effective way to think more flexibly about innovation; strategy;
change; and problem solving.
10/17/2006 With contributions from top experts in academia; consulting;
and private industry; this book provides a comprehensive
overview of the technical; organizational; administrative; and
interpersonal elements of successful project management.
3/6/2002 Tomorrow's resource for managing projects effectively on
issues critical today.
12/18/2007 Containing practical techniques and practices that will help

you facilitate your meetings more effectively; this book will
help you to transform them into well-planned; well-managed
journeys that engage the team while achieving the intended
10/18/2007 From basic news releases; pitch letters; biographies; and
media alerts; to sophisticated speeches; media campaign
proposals; crisis responses; and in-house publications; this
guide shows how to keep up with the best practices of the PR
7/14/2008 Presenting the lessons from the authors' twenty-year study of
over two hundred corporations; this comprehensive book
offers valuable insight into what companies need to know as
they expand their international horizons.
6/13/2013 By showing how to calculate your true value to your
organization; this straight-to-the-point book explains how you
can confront and reduce your emotional costliness to your
organization; become an invaluable member of your team;
8/3/2010 Filled with fresh ideas and actionable strategies; this insightful
book shows how to commit your company to a socially and
environmentally responsible business and culture—one that
not only competes on values; but wins.
6/27/2012 Written for students and practitioners of public administration
who want to develop their ethical as well as technical
competence; this guide provides an examination of current
issues relevant to administrative ethics.
6/29/2011 Illustrated by examples from technology to manufacturing;
large and small; public and private; this practical guide
demonstrates how to make responsibility integral to all
aspects of a business as an engine for innovation; profitability;
12/22/2001 The right book to ensure a company has the best manager;
CEO or leader.
9/16/2014 Laying out a systematic approach for continually challenging
and reinventing yourself and your business; this book
identifies six elements in any business that are ripe for
reinvention and shares examples; methods; and step-by-step
12/27/2007 With lucid explanations; vivid examples and practical tips; this
book introduces the concept of narrative intelligence and
shows why it is key to the central task of leadership; what its
dimensions are; and how you can measure it.
1/9/2006 Written by one of the nation's leaders in facilitation; this
breakthrough book delivers a clear vision of facilitation
excellence and reveals specific techniques effective
facilitators use to produce consistent; repeatable results with
11/29/2012 Offering a wealth of targeted techniques for facilitators who
seek effective; consistent; and repeatable results; this book
can help to achieve stellar results when managing; presenting;
teaching; planning; and selling; as well as other professional
6/21/2011 A personal leadership fable on applying principles of Zen to
work and life choices; this book includes key lessons on
commitment; preparation; struggle; breakthrough; and
transformation; and shows how “personal leadership” can lead
6/30/2011 Drawing on the author's more than twenty years of
experience; and on compelling psychological and
neuroscience research; this book helps leaders stay ahead of
the curve by mastering the silent language of leadership.
6/11/2014 Presenting an analysis of the growing corporate linkages
between India and China; this book examines how Indian
companies have figured out how to win in China and shows
how their experiences may inspire and offer lessons to other
5/20/2009 Filled with lessons that are insightful; actionable; and
concisely communicable; this accessible book explores
essential lessons for business and public sector leaders for
surviving and thriving in today's complex environment.
2/21/2006 Written for anyone whose role is to guide groups toward
realizing their creative and problem-solving potential; this
conversational book contains proven techniques for starting
meetings on the right foot and ending them positively and
6/11/2014 Identifying five key variables that make up every
organization’s “soft edge;” this book examines a variety of
enduring companies and shows how they have all have
leveraged their deepest values alongside strategy and
6/9/2006 Focusing on the relationship between the informed customer
and the creative employee; this insightful guide demonstrates
how we can unleash a tremendous untapped reservoir of
energy within our organizations; and within ourselves.
6/7/2011 Filled with illustrative case studies; this book explores the link
between overall strategy and information technology strategy;
and discusses organizational capabilities; such as change
management; that have an impact on an organization's overall
7/27/2010 Revealing the powerful; undermining effects of stress on good
decision making; this insightful book offers a solid prescription
for building a "stress resilient system" and arms leaders with
best practices for making wise decisions.
5/20/2015 Filled with compelling examples of how The Matrix Map helps
nonprofits with strategic decision-making; this book provides
an easy-to-follow process complete with tools and templates
to help organizations visualize their business model and
1/17/2008 Disclosing guarded secrets that leaders can’t discuss; even
with their closest constituents; this revelatory book will help
both leaders and followers co-create a two-way street culture
of openness; trust; and improved performance in their
5/29/2015 Including detailed case studies; interviews with experts in the
field; and robust resource guides; this insightful book gives
readers a plan for finding and nurturing their internal talent to
reduce turnover and improve organizational efficiency.
7/15/2009 Introducing the Three Laws of Performance; this book will
show you how to transform performance to a level far beyond
what most people think is possible and how to rewrite your
future and the future of an entire organization.
12/17/2007 Filled with actionable advice you can put into effect
immediately; this book includes a detailed model examining
the three signs of job misery and how they can be remedied
for increased productivity; greater retention; and competitive
3/9/2007 Based on four decades of experience working with some of
the world’s best-known companies; this groundbreaking book
puts forward a radical new way to assess--and improve--
company performance.
11/15/2006 Showing how and why financial success increasingly goes
hand in hand with social and environmental achievement; this
book chronicles both the real problems that companies face
and the innovative solutions that can come from sustainability.
12/27/2013 Featuring in-depth success stories of sustainability practices
at major firms; this essential guide includes reporting and
analysis on the practice of sustainability and the triple bottom
line in business today; providing new insights on where
4/7/2009 Providing a rich portrait of the millennials and how they
represent a new breed of student; worker; and global citizen;
this book describes how this remarkable generation promises
to stir up the workplace and perhaps the world.
2/28/2012 Featuring interviews with leaders from great companies such
as REI; Wegman's; R.W. Baird; TDIndustries; and more; this
book offers a key to developing high levels of trust - a critical
endeavor in an age when seemingly every day a story of a
6/30/2011 Drawing from cases spanning three generations of leaders
from around the world; this engaging book reveals ten time-
tested truths that show what every leader must know; the
questions they must be prepared to answer; and the real-
6/12/2014 Drawing from interviews with CEOs and top leaders from a
wide range of companies; this book will help leaders
understand and excel at guiding themselves and their teams
through ongoing paradoxes; reconciling competing outcomes;
6/17/2011 Filled with stories of managers who successfully climbed up
the executive ladder-and some who struggled; this invaluable
resource de-codes the leadership criteria that companies use
to make decisions about who gets promoted and whose
11/28/2012 Including exclusive interviews with CEOs at a wide range of
organizations; including Caterpillar; Priceline.com; and
Allstate; this book frankly discusses the things that are difficult
to talk about – the unvarnished truths necessary to become a
10/18/2007 Presenting defining moments of exemplary leaders such as
Carly Fiorina; Thomas Keller; Mary Kay Ash; Warren Buffet
and others; this book gives leaders the insight and courage to
take risks on behalf of values they cherish and the people they
10/11/2013 Taking a look at WordPress.com - the 15th most popular
website on the planet; this book shares shares the secrets of
their phenomenal success from the inside; revealing insights
on creativity; productivity; and leadership from the kind of
11/28/2012 Filled with tools and models for a new world; this book shows
how to track changes; explore questions; and engage in new
thinking that connects today's pressures with tomorrow's
realities.
2/20/2008 Revealing the emergence of controversial new water wars in
the United States; this book shows how communities here are
fighting this battle; often against companies headquartered
overseas.
12/28/2009 Showing how classic chess strategies will enable you to move
quickly in the face of incalculable complexities and
unexpected change; this guide is packed with scores of real-
world examples of how top CEOs use Grandmaster
3/22/2013 Shining a light on the hidden traps that lie between good
intentions and great results; this groundbreaking book will
show leaders how to lead with fewer self-imposed limitations
so they can finally realize their full potential - and achieve
5/27/2010 Focusing on the pressing health and health care issues facing
our country; this volume provides an in-depth look into the
programs The Robert Wood Johnson Foundation funds; and
discusses the background and outcomes of these programs.
6/21/2011 Written by the country's leading science and medical
journalists; as well as experts from universities and the Robert
Wood Johnson Foundation; this book gives particular attention
to the Foundation's efforts to expand health insurance
6/27/2012 Most leaders feel the inevitable interruptions in their jam-
packed days are troublesome. This book argues that these
points of contact with other people are overlooked
opportunities for leaders to increase their impact and promote
12/21/2011 Enhanced with success stories from leading companies that
engage leadership and involve employees in ways that make
a lasting impact; this groundbreaking book reveals a new
approach to deliver sustainable change and business results.
12/10/2013 Combining concepts and tools; theory and proven practice;
this book aims to show that with the right kind of leadership;
health care organizations can improve patient care; decrease
per capita cost; and improve community health.
1/23/2012 Including learning objectives; chapter summaries; key terms;
and discussion questions to enhance each chapter; this book
provides students with a foundation in public health practice
and management; focusing on developing the knowledge and
8/6/2015 Providing the specific principles; guidelines; and actions that
boards; C-suite executives; and HR leaders need to
guarantee a successful CEO transition; this insightful;
informative guide spans the steps and events that take place
11/25/2008 Authored by a powerhouse trio in the field of leadership; this
vital resource examines what conspires against "a culture of
candor" in organizations to create disastrous results; and
suggests ways that leaders can achieve healthy and honest
12/24/2005 Using examples from leading companies such as Boeing;
Intel; Motorola; Alcoa; Ford; and Kodak; this innovative book
shows how employees at all levels can become "outsiders on
the inside;" and discover opportunities for their organizations.
9/5/2007 Based on research and first-person interviews with 125 of
today’s top leaders; this leadership tour de force shares the
wisdom of these outstanding leaders and describes how you
can develop as an authentic leader.
3/18/2009 With a four-step process; this book shows how anyone can be
an effective speaker by presenting an image of authenticity
and respect for their audience; whether in a group
presentation or a one-on-one conversation.
7/24/2014 Offering a clear set of actionable strategies; showing how
extraordinary leaders navigate through uncertainty; hardship;
disruption; transformation; transition; recovery; new
beginnings; and other significant challenges; this book reveals
12/21/2011 Filled with dynamic examples from initiatives around the
world; this groundbreaking book offers practical guidelines for
harnessing individual activism via Twitter as a force for social
change.
2/29/2008 Through a combination of step-by-step instructions; examples;
exercises; and illustrations; this breakthrough book will help
you discover how to transform your career and personal life
into exactly what you’ve always wanted.
6/30/2011 Containing interviews and insights with the bosses and
employees from the nine businesses featured in the CBS hit
show Undercover Boss; this book discusses the lessons they
learned as well as the formative experiences that resulted
11/18/2013 Identifying the six characteristics of successful managers; this
research-based book offers the tools leaders need to improve
their management style and succeed in the workplace; and
shares personality-specific strategies for resolving conflicts;
5/20/2009 Revealing how Whirlpool undertook one of the largest change
efforts in corporate history; this insightful book shows how
innovation was embedded throughout the company; which
ultimately led to bottom-line results.
4/29/2008 Using dozens of case studies from well-known companies
such as GE; FedEx; Procter & Gamble; Merck; Boeing; and
Intel; this hands-on guide explains how to use market
research methods to plan and evaluate public relations
7/20/2002 Examples from effective leaders on breaking the norm of
traditional leadership.
6/21/2011 Written for all leaders who need to develop and renew their
leadership skills; this book provides a thoroughly practical;
day-to-day primer for achieving and maintaining your highest
level of leadership; for today and for a lifetime.
2/9/2015 Featuring case studies of organizations as diverse as
Shoebuy.com; Fiat; Dogfish Head Craft Brewery; Marks &
Spencer; Cricket Australia; Burnley Football Club; and the
Vancouver Giants; as well as world-leading educational
5/27/2010 Perfect for students preparing to enter health care
management or for practicing health care leaders and
professionals; this book is a vital guide to approaches that
ensure the health of patients and health care organizations
1/26/2005 Peppered with best practices and case studies from
companies like Lucent Technologies and Whirlpool; this guide
shows how to help team members who speak different
languages and are from different cultures communicate
2/24/2015 Featuring detailed examples; actual strategy maps; process
guidelines and hand-drawn illustrations; this book will help
leaders; managers; students and other professionals see
patterns across mission; goals; strategies and actions while
8/23/2007 Rich in real-life stories of companies and people who have
used the MAP system to fulfill their highest goals and
ambitions; this book offers practical tools; and a step-by-step
plan that leaders can use to transform their own companies
12/3/2012 Sharing the stories of world-changing; trail-blazing women;
this book draws upon the work of Vital Voices - an
organization founded by Hillary Clinton in 1997 which equips
women with management and business development skills to
9/5/2007 Including real-life examples from over 70 respected
organizations; small and large such as Verizon; Microsoft;
Land's End; and more; this insightful book demonstrates the
strong positive influence stories can have.
9/18/2010 Filled with success stories; this groundbreaking book provides
an accessible playbook for sophisticated business people who
know there's a better way to connect with the right people to
get things done better and faster.
1/8/2015 Drawing from twenty-five years of consulting work with such
top brands as Frito-Lay; Sony; Nautica; and Burger King; this
book teaches an innovative brand-as-business strategy that
enhances brand identity while boosting profit margins;
2/29/2012 Presenting a blueprint for creating organizations that are fit for
the future; this concise book will inspire you to rethink your
business; your company and how you lead; and will help you
discover the make-or-break issues that will determine whether
12/17/2009 For executives; managers; and entrepreneurs who are
struggling with stalled growth; this practical; hands-on guide
presents seven characteristics that commonly correlate with
stalled growth and what to do about them.
12/11/2006 Written in the style of the New Yorker; this book consists of
twelve personal and compelling stories of successful
mediators for all areas of our society.
9/18/2011 Providing a how-to guide for leaders; executives; and other
professionals whose high-visibility requires frequent contact
with the media; this book reveals lessons learned and pitfalls
to avoid by referencing recent news events from around the
10/3/2013 Presenting the argument that good timing is not just a matter
of luck; intuition; or past experience—but a skill; this engaging
book describes that skill and details the tools and methods
needed to conduct a successful timing analysis.
5/23/2013 Written in a no-excuses tone and filled with personal stories
and practical exercises; this informative book offers readers
the non-negotiable; high-performance behaviors of the sales
trade and tried-and-true best practices for success.
6/28/2012 Based on interviews with CEOs at organizations ranging from
MasterCard to Ticketmaster to The Red Cross; this unique
book shows how leaders can unleash the full power of their
senior management teams when it comes to decision-making.
2/5/2013 Through dynamic; first-hand accounts from the business
world; entertainment; sports; politics; education; and
philanthropy; this book offers the ultimate insider access and
reveal how top organizations find and choose the best talent.
9/28/2005 Written by two of the country's top executive coaches;
educators and authors; this practical text shows that even the
best leaders can sabotage their own success by succumbing
to certain flawed behaviors that are often closely tied to
6/27/2012 Authored by Siimon Reynolds; one of the world's most
successful entrepreneurs; this strategic guide explores the
main causes of failure; in any field; and reveals solutions for
overcoming them and creating a successful personal and
7/11/2008 Exploring the barriers; threats; constraints; options; and
opportunities to offer powerful and wise counsel and
recommendations; this book explains the crucial disciplines
that trusted advisors must master to get and keep the
7/20/2010 Based on exclusive access to and interviews with senior
executives of Nokia; this insightful book offers a primer on
how to develop; capture; and sustain competitive advantage -
and topple the giants.
11/7/2013 With real-life examples; samples of materials; and
worksheets; this is a hands-on; user-friendly workbook that
guides the user through the various stages of development;
and will enable organizations to take an idea or concept and
1/30/2008 Offering readers an informed analysis of the state of women
and leadership; this groundbreaking book is indispensable for
understanding recent progress toward equal opportunity and
the challenges that remain.
6/16/2006 Challenging long-held beliefs about the appropriate time;
place; and look of productivity in the knowledge era; this well-
timed text shows how a wealth of hidden potential can be
released by giving employees freedom to work how; when;
1/23/2009 Presenting an inclusive model that has wide appeal across
disciplines and occupations; this unique book will help you
make learning accessible to everyone—and even contagious
within your organization.
12/22/2005 Filled with in-depth case studies; this no nonsense book offers
practitioners a framework for developing collaborative
relationships and shows how to adopt strategies that have
proven to be successful with a wide range of organizations.
5/31/2010 Authored by a recognized expert in IT strategy; this book
reveals essential principles IT executives must follow and the
order in which they should follow them - whether they are at
the helm of a high-performing department or one in need of
12/27/2012 Explaining the seven brain states or “brainsets” and their
functions as related to creativity; productivity; and innovation;
this book provides quizzes; exercises; and self-tests to
activate each of these seven brainsets to unlock our maximum
5/12/2015 With a simple; elegant solution for driving lasting value for
customers; this detailed book is a clear guide for
strengthening customer relationships and competing on more
than price. It is essential reading for executives at all levels.
4/18/2013 Offering a proven method for developing new ideas and
creative problem-solving no matter what your profession; this
book includes an eight-step method; 30 practices; and more
than 100 techniques that can be launched at any point in a
11/15/2010 Dramatically reducing the "dreaded thinking and organizing
time;" this book provides an easy way to shoot out effective
reports; e-mails; and correspondence; thus increasing your
productivity and improving your bottom line.
9/7/2006 Geared toward busy people who need to produce a polished
product quickly; this concise book is full of practical tools; an
e-biz section; and apropos quotes to help readers have a
good time and put their fear of writing behind them once and
11/15/2010 Designed to inspire; motivate and empower you; this book is
filled with stories of real people who discovered which trait and
attitude propelled them forward; and shows how you can take
the same actions and achieve incredible results.
1/15/2004 This text documents the results of a research project on the
aging boomer generation and details the core values; buying
behaviors; and emotional factors that distinguish the New
Customer Majority.
5/10/2002 A guide to annuities for the financial services sales
professional.
11/15/2001 Innovation is the lifeblood of any organization's success; but

few understand how to achieve it.
1/4/2003 The bar has been raised on how many salespeople operate.
Use this reference to learn the new vernacular emerging to
describe sales success.
1/25/2005 Learn what some of the most forward-thinking companies do
to develop aggressive; innovative growth. This book explains
how to use "bottom-up" tools to co-create new products and
marketing strategies with your customers.
10/10/2002 Utilize this guide's advice to make your company
technologically cohesive and collaborative--even if employees
span the globe.
5/24/2007 Packed with top-notch recommendations from two pros; this
smart book demonstrates how blogs offer a competitive
advantage that businesses cannot afford to overlook.
1/6/2005 Geared toward marketing professionals responsible for
creating; developing and maintaining brands; this powerful
book provides deep insights into some of the most
recognizable brands of today; and offers advice applicable
5/7/2002 Ten principles that enable team leaders to jumpstart creativity.
1/9/2008 From building a strong business case and developing winning

strategies; to designing the right media mix and measuring
results; this book gives you the knowledge needed to capture
the loyalty and wallets of customers in this powerful niche
1/9/2008 Offering straightforward advice in place of business jargon
and lofty financial theories; this definitive guide takes key
concepts of funding; growing; and selling a company and
distills them into practical knowledge every business owner
5/7/2003 Outlines the elements needed to support a socially
responsible component of a well-crafted; overall marketing
plan.
6/29/2002 Cultivating collaborative relationships with customers and
partners for long-term success.
3/28/2008 Providing you with a new game plan to increase your success;
this unique book presents specific action steps and
techniques that are designed to help you establish new habits
that lead to sales-winning behaviors and results.
5/17/2003 An indispensable reference for readers ready to pursue the
fertile Chinese business world.
2/6/2003 Discover how satisfied customers can be converted into a

potent marketing tool.
11/16/2005 Written to be your resource manual for transformation from

dysfunctional and obsolete sales cultures to the #1 sales force
in your industry; this guide will teach you how to create the
best organizational environment for sales growth.
4/26/2002 How businesses can build a name for themselves in target
markets.
10/1/2002 Become a market leader by "doing it right the first time" with
these strategies and a 5-step process for DFSS.
9/6/2007 Paving the way for professionals to guard against their own
hubris while still building upon their unparalleled will to reach
even greater levels of success; this book examines mistakes
made by executives as a result of falling prey to their own
5/11/2002 The definitive guide to employee benefits.
5/13/2003 This book proves that every single name in your rolodex
represents potential income.
12/6/2001 Achieving fast growth is possible for any business; regardless
of industry dynamics.
5/7/2002 Ten strategies for turning your career and life around.
7/9/2007 Authored by Phil Romano; the "Steven Spielberg of the

restaurant industry;” this witty book examines the hits and
misses of Romano’s remarkable career; from launching 25+
dining concepts to amassing a restaurant empire valued in
6/6/2007 Whether you own your own business or you are thinking about
starting one; this book outlines every food marketing
opportunity and then supports entrepreneurial action with
detailed guidance.
11/29/2004 Written for financial service advisors; this guide presents a
communication-based model for client relations; offering
advice on attracting clients; connecting with them emotionally;
and honoring agreements.
11/17/2001 Move away from fruitless price wars--and towards charging
full price for your products and services.
12/21/2005 Revealing the management techniques that leading-edge

employers use to get the quirky; young workforce to contribute
in innovative and entrepreneurial ways; this book shows how
to transform your “kidployees” into a powerhouse of
12/13/2001 Many business leaders have relied on one level of skills to
reach success in the 1990s; but these skills are not sufficient
for the new decade.
12/7/2005 Learn the new way to cold call effectively; ethically; and
legally. This strategic guide will teach you to convert obstacles
like voice mail and skeptical prospects into powerful allies that
help you "warm up" prospects and achieve better sales
5/19/2005 Use this fact-filled; how-to handbook to learn how to close
sales by influencing immediate customer behavior through an
array of promotional techniques; including sweepstakes; tie-
ins; coupons; events; and more.
2/23/2005 Achieve sustainable success in this tough; competitive New
Economy. This book reveals the successful sales techniques
used by savvy professionals whose detailed plans and
flawless execution beat the competition every time.
1/14/2004 Using Tony Soprano as a catalyst for understanding the
leadership tools and techniques that are necessary to whack
the competition and win in business; this text shows how to be
an effective leader in an environment of change.
11/19/2002 This guide explores marketing strategies through anecdotes to
gain the loyalty of consumers as other successful companies
have.
8/2/2006 Covering the natural evolution as today's luxuries become
tomorrow's necessities; this insightful book will provide
marketing practitioners with an understanding of what luxury
means to the consumer.
10/25/2005 Using practical tools and case studies that address the role of
internal marketing in a variety of situations; learn how
strengthen the profit potential of your company through strong
internal marketing to employees.
8/30/2001 Interesting insights and practical advice on leading change --
in ten-minute chunks.
11/9/2001 A practical guide for increasing customer retention through

Web personalization; database marketing; and other CRM
techniques.
1/23/2004 This book offers practical ways for everyone to be more aware
of their biases; stereotypes and negative attitudes. The author
provides strategies for becoming aware of our biases; learning
how to overcome them; and avoiding relapses.
10/12/2002 A useful collection of data and reports which ensure that
manufacturing is the lifeline to U.S. prosperity.
5/16/2003 Provides a detailed field guide for creating a tactically

actionable marketing plan to bring women to your brand and
boost sales and profits into overdrive.
7/20/2006 Consisting primarily of anecdotal information and subjective
impressions; this book outlines the numerous traits of the
maternal leader and shows that authentic; human behavior
will engender better responses from coworkers and clients.
12/11/2001 A non-technical exploration of key B-to-B and B-to-C concepts
and issues; to help you develop a business plan to exploit the
Internet.
5/2/2002 Rising above the e-mail marketing clatter.
3/23/2005 Written for managers at every level of the service industry; this
insightful book examines what's wrong in the service industry
today and provides principles for turning those negatives into
positively outrageous service (POS).
9/5/2007 Focusing on the segment of the women's market with the
most buying power; this book delivers strategic thinking and
tactical ideas geared toward understanding and leveraging
this enormously influential market.
3/27/2008 Explaining why and how the role of project manager varies
among design firms; this book offers practical advice;
instructions; and techniques to help you think strategically;
plan carefully; and troubleshoot problems.
8/31/2006 Divulging a 7 step program for achieving a successful
corporate transformation; this book will help any organization
get employees to move past the typical resistance and fear of
change to embrace a common goal of adaptability and
7/19/2007 Giving authoritative advice on how to parley a strong business
plan into a food service success story; this book offers many
useful checklists; question sets; and forms that will make
financing; managing and controlling your restaurant much
4/5/2005 Learn to think like an expert and gain a competitive edge for
yourself and your organization. This provocative book aims to
help people "work smarter" by strengthening mental
weaknesses and mastering ambiguities that dominate modern
1/5/2005 Through case studies; this text provides stories; success
criteria; and actual statistics on value estimation to aid readers
in building compelling ROI models for their own products and
services.
10/11/2002 Use this helpful resource to implement a civility policy in your
organization.
1/11/2008 Walking readers through several Six Sigma sales and

marketing projects from start to finish; this indispensable guide
shows how to blend marketing and sales efforts with cutting-
edge methods of Six Sigma to boost their bottom lines.
8/7/2007 Offering the best sales horror stories from around the world;
this book gives you actionable strategies you can use to either
turn the situation around if you're stuck in the middle of a sales
nightmare or remind you of what not to do next time.
11/20/2002 A well-known sales professional reveals practical strategies
for converting prospects into customers.
3/27/2007 Full of advice from some of the top names in sales training;
this book will help you learn what works; what doesn’t; and
what needs to be done to successfully integrate sales training
initiatives.
3/22/2005 In this innovative book; author and sales trainer Mitch Anthony
presents sales professionals with a proven program for
increasing their emotional intelligence; thus improving their
sales success.
6/17/2003 Service magic is an art and depends on developing customer
rapport; excellent timing; and many hours of practice. In this
book; the authors demonstrate inventive and fun approaches
to customer service.
3/21/2008 With clear-cut action steps; case studies; and visual
examples; this illuminating book offers entrepreneurs; small-
business owners; and marketers the necessary tools to
implement a comprehensive company identity strategy.
1/21/2005 Let this book show you how; by seeing negotiation as a
process; and applying that process; you can create
measurable business value; generate more customer
satisfaction; and increase your profits; regardless of the
1/31/2005 From an in-depth analysis of 17 of the world’s leading
organizations; this book explores how major market
challenges are being addressed and overcome by the various
strategies developed and implemented by sales organizations.
7/20/2006 By 2010; e-commerce sales are predicted to reach $40 billion
and online businesses are going to skyrocket 500 percent. In
this straightforward guide; 24 of the most successful Internet
Marketers share proven strategies for making money online.
12/29/2001 A tutorial on the entire product-design and marketing process;
from finding the opportunities through promoting and selling a
product or service.
5/20/2003 Writers; planners; researchers; and production supervisors will
benefit from down-to-earth advice on the care and feeding of
the advertising client.
10/30/2001 A self-study course in gathering and analyzing customer
feedback; using a wide variety of research methods.
5/20/2003 Accelerate business value by taking waste out of the

conversations leaders have every day.
11/6/2001 A reference guide to the primary contracts that an

independent consultant will encounter; with many sample
agreements and forms.
1/9/2008 With actual case studies from well-known companies and
more than 50 charts; illustrations; tables and other graphics;
this valuable guide provides a step-by-step overview of direct
marketing from strategic approach to execution.
10/25/2005 Find out how you can increase the power of your own
marketing efforts and enhance your bottom line; using the
"Value Populations" explained in this book.
3/15/2005 Using examples from business and sports; this fun; fresh book
helps business leaders build on their strengths; focus on the
long term potential of employees; hold themselves
accountable; take risks and develop superb communications
6/23/2004 This book provides practical answers to daily management
challenges for newly hired; first-time managers. It shows how
to boost confidence while lowering stress related to new
duties; improve team productivity; demonstrate skills; abilities;
4/24/2002 How to deliver successful financial services presentations.
10/24/2005 Unlock and embrace a new mindset about business creativity.

With an array of examples drawn from philosophy;
mathematics; technology; and linguistics; this unique book will
help managers think about how they think.
12/1/2001 A complete program for an entrepreneur who needs to build
and execute a strategic marketing plan for a small business.
5/12/2005 Learn how you can lower employee turnover; grow and
develop careers; and significantly increase your company's
bottom line. This straightforward book outlines how
executives; managers; and employees can get the very most
1/24/2005 This timely book will help you understand what is happening in
the outsourced economy; what is likely to happen in the
future; why; and how to take advantage of the opportunities
being created.
11/16/2002 This resource for business strategies sets forth with the goal
to eradicate errors; it also examines the prospect of crafting
fresh and improved designs.
4/18/2002 The user-friendly guide to the Six Sigma strategy for
managing business.
5/18/2005 Based on case studies of successful companies that have

used a whole solutions approach to increase profits; this
innovative text will help you gain a continual competitive
advantage by creating compelling solutions and delivering on
9/20/2005 Take business to the extreme. This unique book is an
entertaining; engaging; and inspirational tale of how today’s
leaders can renew their excitement for what they do and
encourage others to lead with passion.
1/20/2004 For executives or managers who know they should be driving
key relationships but don't know how to do it; this text outlines
the relationship-building processes used successfully by
professional consulting firms.
11/19/2007 Filled with concrete examples; anecdotes; and sage advice;
this humorous book spurs people to unlock their purpose;
knowledge; and passion; and as a result; transform their lives
at work and at home.
12/31/2002 Provides the what; why; and how of strategies for staying
competitive in the corporate culture.
5/30/2007 From a winning sample business plan to how to get the most
out of your employees; this essential guide covers the initial
investment; marketing strategies; and much more--plus
recipes for 80 popular drinks.
10/31/2007 Offering access to the many business lessons that helped
Starbucks find prosperity; this thought-provoking book shares
untold; behind-the-scenes stories of the processes; programs;
and products that have made Starbucks a remarkable
10/27/2005 Recent statistics show that mothers control 80 percent of all
household spending. This insightful text an important tool that
will guide you in developing products and services to win over
this valuable demographic.
5/7/2002 Ten leadership principles from top leaders of leading
companies.
11/7/2001 A practical book for transforming a business’s culture to one

which values honest dealings internally and externally.
8/31/2001 Ten visionary essays add to an exploration of the new

customer-centric future of business in the Internet B-to-C era.
3/29/2005 Based on the insights of 100;000 retail customers; this

engaging guide offers detailed insights to help retailers learn
how to anticipate customer needs and take advantage of
emerging trends.
8/6/2007 Providing sound advice and practical exercises to build
confidence and create custom sales approaches; this book
charts the course of Johnny; a sales professional who has
tried it all and still hasn’t found the formula for consistent
1/7/2005 Understanding why people buy what they do is the key to
successful marketing today. Marketing expert Pam Danziger
provides you with a vision of the future; giving you the
foresight to anticipate the needs and desires of customers.
1/22/2004 This author shows managers and service providers how to
upgrade their overall service attitude and standard practices;
as well as how managers in any business can improve their
customers' experiences and encourage repeat business.
8/6/2007 Shattering gender and sales myths with boldness and humor;
this guide enables salespeople and entrepreneurs to properly
communicate and close the deal with the most influential
buying market segment in the world.
12/5/2002 In this resource; the author examines the major issues and
influences that are affecting the future of brand management
and shows us what is already at work in advanced companies
worldwide.
11/12/2011 Filled with figures; tables; checklists; and real life examples;
this book concisely explores specific techniques for analyzing;
planning; implementing; and evaluating a learning plan.
4/23/2013 Offering a systematic approach to guiding a project through to
success; this book focuses on the real world; on practicality;
clarity and applicability and uses a wide range of international
case studies to demonstrate how best practice is applied in
9/9/2011 From Oprah to Mark Zuckerberg; Steve Jobs to Sam Walton;
this book explores the humans behind the headlines and
describes how they made it; the risks they took and the
legacies they leave behind.
9/24/2003 Part of a series of pocket guides that aim to enable the reader
to master a new skill in just 30 minutes; this text provides
handy hints on setting up and preparing for a meeting; such
as preparing an agenda; choosing the time and place; and
9/24/2003 Packed with practical techniques and expert advice; this no-
nonsense book is essential reading for anyone who wants to
come up with attention-grabbing ideas. It is full of advice on
brainstorming alone or in a group to come up with ideas that
9/24/2003 Part of a series which teaches skills in 30 minutes; this
decision-making guide will coach you to make important
decisions boldy and promptly.
1/15/2016 Revealing three dimensions to viewing the world when it
comes to business; this book explains that when leaders are
proficient in all three dimensions and can move effortlessly
between the three; they have achieved 4D leadership.
11/2/2010 Providing a broad range of tools and techniques that can be
easily applied to many situations; this book will help coaches
assess the needs of their clients; select tools that address
their needs; and allow them to coach with confidence.
10/11/2012 Providing a broad range of techniques that can be easily
applied to many situations along with new tools for today's
coaches and trainers; this book will help coaches assess the
needs of their clients; select tools that address their needs;
10/6/2015 Equipping coaches with tools and techniques to face every
coaching situation; this book explains how to how assess
clients' needs; select the right tool for the circumstance; and
deliver effective coaching with confidence.
3/28/2006 Full of clear and practical advice; this book explains to
directors and managers the vital issues in information security
facing organizations of every type and size; and helps them to
take control of a subject that is critical to their survival.
8/26/2011 By exploring how to effectively use intrinsic rewards at a time
when salaries are frozen and staff are more important than
ever; this book shows how recognition programs increase
employees’ motivation and engagement in a sustainable way.
9/28/2011 Written by an international team of the most eminent thinkers;
writers and practitioners in the field; this book explains how to
use the power of ideas and people outside your organization
to turbocharge your innovation.
12/26/2007 Written in a highly readable style and containing many
checklists; diagrams and summaries; this practical book is
designed to provide guidance on the approaches that can be
adopted in developing and managing reward strategies;
1/10/2008 An invaluable guide for distribution; logistics and supply-chain
managers; this definitive text explains the nuts and bolts of the
modern logistics and distribution world in plain language.
3/29/2004 This updated text gives full information and guidance on the
recent Health and Safety Commission Guidance on Director’s
responsibilities for health and safety; and how to establish
systems and procedures for effective health and safety
7/15/2008 Providing measurement tools; assessment methods; and
numerous exercises; this practical guide offers busy HR
practitioners a robust; rounded way to measure candidate
competency in recruitment or in assessing for promotion.
5/10/2011 Eschewing the jargon and marketing hype generated by IT
vendors; this book helps business owners think clearly about
how cloud computing could help improve their business.
4/27/2012 Tackling the myths relating to mobile commerce; this book
looks at using mobile communication in conjunction with other
marketing activities; and explains how mobile commerce can
add value for customers.
1/10/2011 By divulging the practical tasks needed; what digital
equipment to buy; and what resources are available free
online; this crucial book explains not only how to create a
podcast but how to make it compelling.
8/31/2011 For anybody who wants to learn about high-impact; low-cost
social media marketing that works; this guide shows how
using social networks as a key marketing tool can lead to
improved customer satisfaction; better professional
2/23/2011 Using data from eye-tracking and facial coding to analyze
consumer responses; this unique book demonstrates exactly
which advertising strategies are successful and why.
2/17/2004 In this highly inspirational book; one of the world’s leading
performance consultants help you to throw out the rulebook
and assemble your own personal training toolkit.
3/13/2013 Incorporating the latest International Financial Reporting
Standards (IFRS) proposal for 2015; this up-to-date guide
presents an introduction to accounting system regulations and
standards; as well as taxation issues.
1/29/2009 An introduction to the basics of accounting and business
finance; this easy-to-follow guide covers annual accounts;
management accounting and financial management; and
contains techniques; examples and questions to test your
4/29/2008 Focusing on key players in the industry; this comprehensive
guide is a ground-breaking examination of modern
advertising; from its early origins; to the evolution of the
current advertising landscape.
4/13/2012 Breaking down the concept of "shaping the future" into a set of
strategic adaptation rules based on solid evidence; this book
emphasizes the powerful distinction between adapting to cope
and adapting to win; using examples of companies from
8/27/2013 Exploring the roots of the advertising industry in New York and
London; as well as the emerging markets of Eastern Europe;
Asia and Latin America; this book examines key
developments in advertising; from copy ads; radio and TV; to
12/29/2004 Equipped with processes; methods and tools that will enable a
project manager to handle more complex projects; this guide
clearly explains key skills you will need to ensure the
successful delivery of your project.
3/26/2014 Based on academic research but written in a comprehensible
and digestible way; this book provides an in-depth analysis of
the state of modern advertising and how it fits and works in
conjunction with the plethora of new digital channels.
4/2/2014 Combining agile project management methodologies and a
practical life cycle approach; this book offers pioneering tools
and techniques to ensure change projects or strategies are
delivered successfully and that benefits are realized earlier on
3/28/2006 By identifying eight areas where European companies could
add significant economic value through the introduction of
more advanced business models; this insightful book outlines
a European way of doing business; founded on very different
4/28/2008 Illustrating the method of asking particular questions and
envisioning the future; this jargon-free book demonstrates how
to encourage staff to consider both the positive and negative
systems in place and to recognize the need to implement
12/21/2010 Offering a thorough introduction to the core areas of HR; this
detailed guide provides a complete overview of the practices
and processes fundamental to managing people.
7/2/2012 Providing a complete resource for understanding and
implementing HR; this book includes in-depth explanations of
the key areas essential to the HR function; such as
performance management; organizational behavior; employee
8/27/2014 Including in-depth explanations of all the key areas essential
to the human resources function; such as performance
management; organizational behavior; employee relations and
health; safety and welfare; this book provides a complete
4/13/2011 Providing a complete resource for understanding and
implementing HR in relation to the needs of the business as a
whole; this cutting-edge guide includes in-depth coverage of
all the key areas essential to the HR function.
1/9/2012 Considering how evidence-based material can inform one’s
understanding of performance management; this book
provides practical guidance on how this evidence can be
interpreted and applied.
4/17/2015 Considering the latest developments in this area; and how
these can be applied to managing staff for increased
performance; this book provides a detailed analysis of current
evidence-based research in this field and considers how this
12/20/2010 The definitive guide to understanding; developing and
implementing effective reward; this practical book offers brand
new case studies of international companies; who are
effectively using reward to improve performance.
1/8/2016 Using lessons learned from academic research projects; as
well as surveys and case studies; this practical book provides
guidance on how to use reward processes to improve
organizational; team and individual performance while
11/12/2011 Bridging the gap between theory and practice; this guide
reflects important developments in HR strategies linked with
issues which affect HRM on a day to day basis including
human capital management; corporate social responsibility;
3/2/2006 Packed with case examples; figures and illustrations; this is a
comprehensive guide that examines the use of formal
selection and recruitment methods and argues for their use
within performance management systems.
2/14/2005 Complete with useful addresses and guidance on new
legislation; this reference has been comprehensively updated
to include the latest on unfair dismissal; minimum wage;
paternity leave; holiday pay; and more.
7/10/2008 With worksheets; exercises; evaluations and case studies; this
book offers extensive guidance on coaching techniques;
models and tools as well as advice on how to train as a coach;
how to run a coaching practice and how to structure coaching
12/27/2005 Based on the latest research and using international case
studies; this book argues that branding is neither inherently
good nor evil; but that marketing must move “beyond
branding” if it is to survive.
8/16/2011 A no-nonsense; practical guide that will enable you to think
like a professional bid manager; this book uncovers the myths
of bidding and teaches you all the skills you need to win new
clients and retain existing ones through formal tender
4/29/2008 If you are engaged in professional services; consultancy or
research; this practical book walks you through every step in
the process of writing bids; tenders and proposals for
contracts and project funding.
4/29/2003 Advice to help you compete successfully for new work.
5/30/2003 Describes the tools and techniques that can be used to

develop creativity and innovation.
4/18/2003 The buzz phrase of the moment in the world of training is

"blended learning" but... What is it? Can it help? All the
answers you need are in this up-to-the-minute guide to the
latest trend in training.
11/23/2011 Written for the reader with little knowledge of online marketing
or commerce; this book outlines key steps to setting up an
online business; covering skills like using eBay and setting up
a professional website.
9/17/2014 Exploring 14 businesses that represent an international "who's
who" in consumer insight and engagement; this book
examines how they put purpose before profit; go beyond what
customers expect; and relentlessly differentiate themselves
3/20/2014 Including practical advice; case studies; and interviews with
top thought leaders; this book makes the connection between
how an organization's purpose; ambition; strategy and
positioning should drive – and be driven by – its talent
4/22/2004 This is the first book to examine the phenomena behind global
kids' relationships with brands. It looks at kids' life priorities;
hopes and dreams; and reveals the true drivers of kids’ trends
by analyzing teen-minority groups; communities and clubs.
6/14/2005 Discover what you can do to immediately manage and
increase brand value for your organization. Using real-life
examples; this book offers a fresh approach to how leaders
can create more customer value using the brand as their
12/23/2013 Offering marketing and branding professionals a clear
approach to creating a strong brand identity; this thorough
book provides innovative branding tools for analyzing brand
potential and evaluating where a brand is on the sensory and
9/23/2003 This easy-to-read text takes a look at 100 major brand
blunders and describes those brand-name products that have
spectacularly bombed; despite multi-million dollar advertising
campaigns.
9/8/2011 Describing the brands that have launched with the help of
multi-million dollar advertising campaigns only to sink without
a trace; this book explains what went wrong in every case and
provides a valuable checklist of lessons learned.
7/15/2009 Drawing on the renowned IPA Effectiveness Awards case
histories; and full of examples; this practical book explores the
key marketing factors in brand health; and shows how brands
need to adapt to prosper throughout their life.
4/8/2004 This unique volume pulls together contributions from the
world's leading advertising and branding authorities; covering
everything from the branding fundamentals to key cutting-
edge developments.
4/23/2015 Revealing the hidden processes behind why certain brands
command our loyalty and trust; this practical guide looks at
how to build up a positive brand image through Corporate
Social Responsibility and ethical transparency.
6/8/2005 With commentary from brand managers; psychologists and
academics; this lively; thought-provoking text will help
business leaders and students easily identify the factors
behind brand successes; and to place them in a broader
9/17/2011 Guiding readers through a gallery of some of the world’s best-
known names from Adidas to Zippo; this comprehensive;
entertaining book provides valuable insight into their branding
efforts and identifies the factors behind their success.
11/14/2011 Full of fascinating detail on great names such as Revlon;
Estée Lauder; L’Oréal and Max Factor; this book analyzes the
marketing strategies used by those creating and selling
beauty products; and considers the future of the beauty
8/30/2007 Citing examples from film; music video; and computer games;
this book explains the history and development of product
placement; advantages of this form of brand advertising; and
methods employed by different brands.
7/25/2008 Using a typical modern male's weekday as a template; this
insightful book discusses the evolution of the male consumer
and the efforts of marketers to tap into the underdeveloped
male market.
8/29/2011 By explaining the whole branding process in easy-to-follow
terms; photos and illustrations; this book provides practical
help instead of academic theories; and reveals what to do to
create and manage successful brands.
7/1/2009 By providing practical help instead of academic theories; this
book explains what a brand is and what it is not; how to
conduct a "DIY" brand audit; and how to use marketing NLP
and psychological principles to make an impact.
3/9/2012 Offering a shocking insider's look at how today's global giants
conspire to obscure the truth and manipulate our minds; this
eye-opening book reveals the full extent of the psychological
tricks and traps that companies devise to win our hard-earned
10/5/2004 Packed with fascinating cases; cultural awareness scales;
communication style tests and practical tips; this lively guide
will help anyone—of any nationality—to become a better
communicator.
12/2/2009 Packed with fascinating cases; cultural awareness scales;
communication style tests and practical tips; this lively guide
will help anyone - of any nationality - to become a better
communicator.
1/21/2016 Containing tools and techniques; diagrams; helpful tips; and
case studies; this insightful resource presents a practical
framework that business leaders and change agents can
implement to design and embed permanent innovation.
10/15/2013 Showing business analysts how to become outstanding
catalysts for change; this book offers advice on the very tricky
role of working with people from the shop floor to board
directors; and provides the confidence to challenge the easy
10/1/2013 Including coverage of new visual thinking techniques; this
book walks through the process of building models from the
initial phase of formulating questions through modeling cash
flow; budgets; investment appraisal and "dashboard" tools for
4/24/2015 Providing a complete guide to implementing a fit-for-purpose
resilience capability in any organization; this book is built upon
the principles of the International Standard and current best
practice; with a practical focus on theories and models; and
8/17/2009 Based on the real-life experiences of; and lessons learned by;
companies who have moved into the Chinese business arena;
this practical book highlights the successes and failures of
operating in such a challenging market.
5/19/2011 Including a significant focus on risk management; this book
gives readers an overview of the corporate business
achievements already made in China and a comprehensive
guide to the opportunities available for other businesses;
2/23/2010 Providing a detailed comparative study across all countries in
the EU; this guide looks at the requirements in terms of
finance and accounting; tax; employment and facilities when
establishing an office outside the usual home market.
7/14/2015 Illustrated by emotive visualization and international case
studies; this straightforward book offers new thinking in
logistics; supply chain management; and operations
management.
12/2/2013 Through its conversational; accessible style and its adoption
of a student's perspective; this practical book makes the
process of learning about research enjoyable and the resulting
research project outstanding.
7/29/2004 This motivational and fast-paced book emphasizes that for
businesses to compete and survive; they have to exceed
customer expectations. The book shows how companies can
increase sales and improve margins by introducing a range of
2/22/2006 Topical and up-to-date; this authoritative book contains the
very latest thinking on marketing research techniques; the use
of market research and global activity; and explains the tools;
techniques and processes of research within the business
2/22/2012 Introducing a new; unique and complete approach to
communication; this ground-breaking book redefines
campaigning and explains how to create and deliver a
compelling campaign that can be applied in any aspect of your
12/16/2010 Using case studies and practical examples; this practical
toolkit will allow readers to analyze complex sourcing
situations quickly and clearly and develop innovative and
creative proposals for sourcing.
10/11/2012 Using case studies; diagrams and practical examples; this
toolkit provides a clear definition and explanation of category
management; and presents a step by step process for its
implementation and use that companies can readily apply in
12/5/2007 Drawing on contributions from chairmen from commercial and
non-commercial sectors; this book is essential reading for
anyone chairing a board who wants to examine the range of
their activities; and achieve improved levels of competence in
2/10/2005 In a constantly changing environment; businesses need to
innovate and rejuvenate if they are to remain competitive. This
book is intended to provide practical guidance on how to
manage change successfully; be it large scale; or slower;
12/11/2007 Painting a bleak picture of our increasing obsession with
cheap goods; this powerful and shocking book will lead us to
question our pursuit of unbridled consumer choice and low
prices; and the effect it is having on the world’s economies
11/14/2006 Including numerous examples; checklists; case studies; and
personal viewpoints; this book helps businesses;
organizations and individuals make the best use of
consultants and advisers; and get the best value from the
9/3/2014 Designed as a practical guide for entrepreneurs; innovators
and investors on how to bring clean technologies to market in
the most effective and profitable manner; this book
emphasizes the specific steps that can be taken now in
11/7/2002 A manual for the future of Internet behavior; e-commerce; m-
commerce; and more.
6/30/2009 Exploring the methods which help and support people to learn
more effectively; this book examines how to create
conversations which encourage personal development; and
the ways in which we can interact to help support and improve
10/29/2007 Covering both the theory and practice of coaching and
mentoring; this book is for anyone wanting to help people
increase and improve their ability to maximize their potential;
learn new skills; improve performance and become the person
1/21/2005 An essential tool for anyone who wants to transform
performance through the development of a coaching
environment; this book looks at how to create; develop and
manage change whether in one-to-one situations; team based
10/17/2012 Presenting seven key strategies for managing stress; this
comprehensive resource contains practical exercises and
examples to show readers effective ways to deal with daily
stressors that will enhance personal and work-related
11/23/2015 Taking an in-depth look at crisis and change in the world and
discussing their impact on both individuals and organizations;
this book provides a practical guide and resource for
managers and coaches on how to tackle challenges
9/17/2003 With case studies; problem-solving tips; and confidence-
building exercises; this text will equip you to coach both
individuals and groups and also provide you with an ideal self-
development tool.
4/10/2014 Ideal for coaches and anyone in the helping professions; this
practical guide explores how to develop a coaching style that
is as non-directive and non-judgmental as possible.
1/28/2014 Recognizing the key factors that take their toll on a leader's
effectiveness and ability to lead; this book provides solutions
designed to improve physiological factors that impact on core
competencies; from workload to communication.
10/3/2007 For anyone involved in direct marketing; from junior marketer
to senior manager; this no-nonsense book gives the marketer
the tools; techniques and structure needed to produce
effective and profitable marketing across the direct marketing
3/10/2014 Using charts and information gathered from dozens of
successful training programs; this book will show you how to
turn a department; division or company into a better listening;
faster responding; more innovative entity; just by holding more
7/31/2006 Offering insights into how body language affects image and
the importance of developing listening skills; this book offers
sound; practical advice on every aspect of business and
personal communication.
6/20/2012 Including case studies from several international companies;
this practical guide explains what customers are really looking
for when they make a complaint; how to avoid conflict and
how managers can lead the change to ensure the best
9/24/2014 Providing practitioner-friendly information and guidance on
how to evaluate all forms of learning and development; this
book draws on the author's own multidisciplinary research
along with his practical experience of working with private and
6/13/2013 With a focus on measurable; evidence based techniques; this
practical guide looks at the employee life cycle and suggests a
series of training challenges and opportunities relevant for
diverse employees at each stage.
5/11/2011 Examining how confidence on the job manifests itself in body
language; thinking style; emotional capability; and influencing
ability; this book explains how to build these qualities; as well
as how to brand yourself as an attractive employee.
9/3/2013 Examining how confidence on the job manifests itself in body
language; thinking style; emotional capability; and influencing
ability; this book teaches readers how to challenge their fears;
build their confidence; set themselves apart from their
2/2/2009 Based on conference presentations held at the Kellogg School
of Management; this book reveals the latest international
thinking on organizational conflict in the business sector.
7/27/2005 Written by leading experts on database marketing; customer
service and CRM; this text provides extensive coverage of
classic areas that market researchers and marketers need to
focus on: knowing who and where customers are; what they
3/18/2013 Offering a wealth of real life examples and case studies; this
book demonstrates the realities of balancing socially
responsible business with modern business practice by setting
forth the principles needed to avoid shareholder revolts;
7/30/2008 Helping you become familiar with the principles and practice
of good governance appropriate to your company; this book
will enable you to uphold those standards that will improve
your corporate reputation while providing reassurance to
8/4/2006 Focusing on the opportunities for foreign investors in the 10
new member states; this insightful book looks at how the
accession process has affected the economic prospects of the
individual new member states and the enlarged EU as a
3/1/2006 Using global case studies and viewpoints of top executives to
provide guidance on how to build a successful corporate
reputation; this ambitious guide offers ideas for policies that
will win goodwill and support from stakeholders.
3/17/2015 Helping professionals find meaning at work; this innovative
book explores the flaws in traditional leadership and offers a
framework for a set of management principles relating to self-
management; empowerment and the freedom to operate.
1/14/2014 Revealing how to create and deliver sustainable and
measurable value through an organization; this practical book
illustrates how to achieve lasting results by channeling efforts
into three key areas.
2/23/2006 Based on extensive research and interviews with the
visionaries and leaders behind 40 belief-led brands including
Google; Innocent; Camper; Emirates; and others; this cutting-
edge book provides five key factors that make a brand unique.
3/28/2008 Providing practical guidelines and suggestions for exploring
how to influence and motivate people; this comprehensive
guide illustrates how to inspire individuals or teams to
develop; appraise and empower to get the very best results.
10/11/2012 Bringing together the most important elements of business
strategy; B2B marketing theory and sales management; this
introduces a significant number of new models and
frameworks that have been developed from management
9/10/2013 With questionnaires and case studies from some of the most
creative individuals; this thorough book helps professionals
enhance their creativity; making sure they are never stuck for
an idea again.
7/1/2009 Helping organizations prepare for unexpected calamities; this
book offers advice on how to limit damage by acting quickly
and positively; and how to turn a crisis into an opportunity by
communicating efficiently.
10/26/2007 Packed with examples; opinions and case studies elicited
from business people from around the world; this book
challenges your assumptions and offers practical advice on
how to get it right when working outside your culture.
4/25/2003 Takes a refreshing and unique approach for all those in
business looking to improve their customer care; and
consequently improve profits; employee morale; standing and
reputation.
8/16/2008 In a clear; practical language; this book explains how gaining
customer commitment and motivating employees to deliver an
excellent service at all your company’s touch points can
ensure successful results and satisfied customers.
8/25/2014 Packed with real world examples from leading global
companies; this book provides the framework needed to shift
from a product-oriented to a solutions-oriented focus and from
a transaction-based to a co-creation-based customer
5/13/2015 Addressing sustainable marketing planning; its barriers; and
how to overcome them; this book demonstrates how
sustainable development practices and digital marketing
techniques work naturally together to add value; leading to
12/20/2010 Including guidance on the practical steps to take and powerful
international case studies; this book will give the reader a
clear understanding of costs and why they always have to be
driven down if a business is to remain competitive and grow.
12/20/2010 Looking at difficult behavior; what drives it and how to cope
with it; this practical and accessible book gives guidance on
handling conflict; aggression; lazy staff and difficult customers.
2/28/2008 Looking at individual behavior; what drives it and how to cope
with it; this practical and accessible book explains how to
recognize and understand difficult people and their actions as
a means to resolve problematic situations and awkward
8/6/2013 Examining difficult behavior – what drives it and how to cope
with it; this practical and accessible book is designed to help
you to enjoy difficult people. Once you have the key; you can
unlock them; influence them; get them working for you and
5/13/2013 Free from business jargon; and filled with relevant case
studies; this thought-provoking and practical book helps
readers make the right decisions and choose from their
options wisely; whether they have 60 days; 60 minutes or just
7/25/2007 Using checklists; exercises and case studies; this guide will
help managers ensure that the best decisions are taken;
problems are solved in the optimum way; and the creative
ideas and innovations so necessary for tomorrow's business
5/23/2013 Using checklists; exercises and case studies; this insightful
book helps line managers and leaders of all levels to master
the processes of practical thinking which lie behind effective
decision making; problem solving; and creative thinking.
12/21/2010 Using checklists; exercises and case studies; this informative
guide will help you to master the processes of practical
thinking which lie behind effective decision making; problem
solving and creative thinking.
10/6/2015 Providing marketers and researchers with an overview of each
of the new research tools and techniques; their individual
strengths and weaknesses; and how they can be used to
generate consumer insights; this book covers key principles
7/23/2014 Using unique and original interviews with six top business
leaders; this book examines the key components of
successful strategizing; provides a strategy system for
managers and helps them develop and implement a winning
5/9/2013 Using tips; guidelines and practical; goal-oriented exercises;
this informative book provides you with not only basic strategic
tools and techniques; but also a thorough understanding of
the entire process of strategic thinking and management.
5/18/2015 Drawing on a unique framework that helps leaders manage
the eight elements essential for high performance; this book
explains how to implement a more enlightened and authentic
leadership style that aligns people's strengths to the delivery
8/7/2013 Packed with examples and exercises; this helpful guide offers
simple techniques to enable professionals; students; and job-
seekers to speak up and say what they mean at work and
home.
12/20/2010 Packed with examples and exercises; this self-help guide
offers techniques to enable you to develop assertiveness and
become aware of our own strengths and weaknesses so you
can learn how best to modify your behavior in social and
7/26/2007 Suitable for anyone who wishes to improve or develop their
leadership skills; this guide distils the essence of John Adair's
teaching and provides a framework for becoming an effective
leader.
3/17/2011 Full of exercises and checklists; this guide offers stimulating
insights into recognizing and developing individual leadership
qualities; acquiring personal authority; and mastering core
leadership functions such as planning; communicating and
8/23/2013 Filled with exercises and checklists to help boost confidence
levels; this guide offers stimulating insights into recognizing
and developing individual leadership qualities; acquiring
personal authority; and mastering core leadership functions
8/31/2011 Addressing key contemporary marketing issues in a way that
allows readers to implement real changes to their
organizations; this book gives insights into how theories and
tools work in actual business scenarios.
7/27/2007 Invaluable to those interested in improving their powers of
communication; this in-depth guide will help anyone set
effective goals; build quality relationships with colleagues;
replace conflict with cooperation; and much more.
9/26/2011 Containing anecdotes and expert input; as well as learning
points and case studies; this guide takes a step-by-step
approach to developing a great presentation; from unpacking
the original brief; to understanding what an audience wants;
7/24/2013 Containing anecdotes and expert input; this book covers the
essentials of making a good presentation; including advice on
how to build confidence; how to handle the audience; body
language; tops on maximizing the effectiveness of room
10/12/2015 Based on scientific investigation; this book discusses how
mental toughness relates to other behaviors and how it can be
applied to leadership; emotional intelligence; and motivation.
2/23/2012 Full of sample exercises; case studies; and a unique self-
assessment tool to determine your mental toughness score;
this resource contains practical guidance on delivering
techniques that will radically improve peoples' abilities to
10/7/2014 Addressing a wide variety of organizational issues including
motivation; performance; staff retention; behavior; trust;
attention span; and teamwork; this book explains how to
develop organizational performance; well-being; and a
8/11/2008 Presenting practical tools and strategies to help drastically
increase business value; this book shows readers how to
question company strategies; create new markets; give
products a radical makeover; and invent innovative new price
6/11/2014 Containing real world case studies; a guide to free and paid
tools to help measure the ROI from various online channels;
and examples of social guidelines; process and policy; this
book presents a step-by-step; practical framework for brand
7/8/2013 Comprising sixteen commentaries from first-person
perspectives; this groundbreaking book examines and
assesses how technology; society and culture are impacted
by the digital revolution and considers its future implications.
1/8/2013 With exclusive information from interviews with current and
former employees of Apple; Google and Microsoft; this unique
book examines their different strategies to try to win the battle
to control the exploding network connecting the world.
7/22/2014 Through the voices of former and current staff; this book
explores what are now the three best-known tech companies
and examines their different strategies to try to win the battle
to control the exploding network connecting the world.
7/27/2005 For any board director or chairman; “dilemma” rings a very
loud bell. Dilemmas all happen at one time or another. This
thought-provoking book reveals expert advice on the nature of
dilemmas and the principles for solving them.
12/18/2010 Helping you to take on new challenges and be an asset to
your organization; this book gives advice on how to obtain fair
and satisfactory rewards for what you do; and guidance on
how to be career-fit and desirable in the job market if you
11/30/2009 Targeting those who are involved in the marketing and
distribution of products and services; this book provides a fast
track to the issues; measures; relationships and success
factors involved in bringing products and services to market.
7/1/2009 Examining how coaches can respond to issues of gender;
generational; cultural; national and racial difference; this book
helps readers understand how diversity impacts coaching in
today's society.
6/8/2013 Authored by an international team of 21 coaching
professionals from 10 countries; this book provides guidance
on understanding diversity and on adapting coaching styles
and techniques to meet individual needs; local demands and
1/8/2016 Merging business content with economics; this book is an
ideal introduction to economics for MBA students; and
explains key concepts while providing the tools needed to
make decisions; sustain competitive advantage; and confront
12/20/2010 Written without jargon; this book is the perfect catalyst to
creating the excellent customer service that will interest and
satisfy your customers; prompt orders; develop loyalty and
cement customer relationships and thus increase profits.
2/24/2006 Crammed with practical examples and useful advice; this
indispensable book explores the way in which internal
communication is conducted across different sectors and in
organizations of different types and sizes.
11/30/2009 Filled with practical examples and useful advice written in a
jargon-free style; this book examines how internal
communication is conducted across different sectors and in
organizations of differing sizes and complexity.
9/17/2011 Presenting tools; skills and behaviors that are useful in a work
context; this book teaches readers how to communicate
better; influence and persuade; and have more effective
working relationships.
7/23/2013 Presenting tools; skills and behaviors that are useful in a work
context; including appraisals; sales and leadership; this book
covers the history of neuro linguistic programming (NLP);
basic neurology; managing oneself and others; and using
8/26/2011 By looking at the various ways people obtain and use their
power; this book explores how to create a leadership
presence in a positive way and gives the reader the
opportunity to devise their own career development and
7/16/2008 Drawing on the very latest research and thinking into how the
mind works and how ideas are communicated; this book
transforms perspectives on public relations and provides
insights into specific tools and new opportunities in indirect
9/19/2011 Helping project management novices discover what the best
project managers know; say and do; this book explains how to
plan timescales and budgets; identify and manage risks; keep
projects under control; and deliver under deadline.
1/4/2010 With advice on how to write concise; jargon-free copy; while
avoiding overused words and phrases; this guide is a valuable
reference source on the basics of style and presentation with
helpful hints on making the best use of written communication.
7/2/2013 With practical exercises to help develop embodied leadership
skills and personal skills; this book deconstructs the current
thinking about the body using key discoveries in neuroscience
to explore a different way of seeing the body and the way it
1/8/2016 Exploring the role that emerging markets and innovation are
playing in the 21st century and identifying the challenges and
opportunities they offer to traditional businesses; this book -
using case studies of companies from both emerging and
6/25/2012 Providing a toolkit; a range of techniques and numerous
exercises; this book presents a practical approach to applying
the principles of emotional intelligence to the workplace to
create a healthy; positive and creative environment in every
9/28/2009 Packed with activities and case studies; this book examines
the vital role emotions and habits play in performance and
provides concrete tools that professionals can use to help
them become more emotionally intelligent when coaching or
10/14/2009 Drawing on insights gathered through facial coding; this book
will help you to leverage emotions for business success in
terms of branding; product design; advertising; sales;
customer satisfaction; leadership and employee management.
4/17/2015 A complete; practical resource for understanding; measuring
and building engagement; this focused book offers case
studies; practical tools; techniques and diagnostics to help
assess and drive engagement in an organization.
1/8/2013 There's a well-known saying: what doesn't get measured
doesn't get done. This guide covers all the tools; strategy and
action required to plan a research project or commission
external research; whether a full scale employee survey or
4/10/2014 Using a combination of practical tools; assessments;
scenarios and case studies from best practice; this book is
tailored to the needs of practitioners; and offers a complete
overview of the field strongly aligned to the organizational and
11/28/2007 Peppered with case studies and examples; this
comprehensive and authoritative text deals with all the issues
that need to be considered when ensuring that employee
research is sound enough to provide a platform for
9/8/2014 Covering everything from recruitment to the end of the
employment relationship; this book presents a straightforward;
legally-grounded process that will enable employers to
identify; manage and reduce the potential threats that come
7/14/2015 Illustrated throughout with case studies; this book gives
change managers the confidence and knowledge to assess
the elements affecting an organization's "change readiness"
and to effectively manage them throughout the change life
1/28/2014 Offering an essential guide for practicing managers; corporate
leaders and HR practitioners; this book is full of practical
strategies; case studies and action points to help leaders
improve and manage ethical culture and climate in their
1/26/2005 Can you really learn ethics? This practical text for PR
practitioners examines how an individual’s sense of morality
has an impact on decision-making and ethical business
behavior.
7/26/2005 Illustrated by award-winning case studies from around the
world; this essential text comprises nine chapters which start
with theoretical perspectives and then demonstrate the design
and implementation of a range of PR research and evaluation
8/7/2014 Illustrated throughout with many award winning case studies
and interviews; this essential book advises PR practitioners at
all levels how to demonstrate clearly and objectively the
impact that their work has to their clients and managers.
10/6/2003 This comprehensive guide to training covers everything from
designing; delivering and evaluating training to advice on
training as a career. The book also includes valuable advice
for trainers on training as a business and going it alone.
10/5/2007 Complete with checklists; surveys; and forms; this guide
highlights the main stages of identifying; designing and
delivering learning and development; and provides key points
to assimilate the concepts quickly to create individual
1/6/2011 Fully illustrated with case studies from McDonald's; Standard
Chartered Bank; and KPMG; this book presents an analysis of
the current failure of organizations to assess the effectiveness
of pay and reward practices.
12/21/2010 Presenting cutting-edge thinking in the field of workplace
coaching; this comprehensive industry guide enables coaches
to achieve personal excellence with a groundbreaking
collection of best-practice material.
1/20/2016 Introducing the business of coaching with topics covering how
to set up a coaching practice; coach within organizations; and
coaching requirements; this book also reviews coaching
models and approaches; including NLP; behavioral; solution
5/23/2013 Backed by current thinking and leadership research on
authenticity; psychotherapy and neuroscience; this book
presents a framework for leaders who are looking to make
sense of the complexities they face; especially in times of
10/7/2014 By using finance as a record keeper and predictor of success;
this book works on the premise that financial models can
clearly demonstrate where a particular strategy might lead;
and helps quantify strategy to gain support from colleagues
1/9/2012 Focusing on writing as a key business tool; this helpful;
practical guide deals with the English writing skills needed to
keep one’s career rising; whether you are a non-native
English speaker who needs reassurance; or an executive who
9/11/2013 Providing a solid and easy-to-follow background into the
concepts of experiential; or activity-based; learning; this book
offers educators; trainers and coaches the skills that can be
successfully applied to a variety of settings.
10/9/2009 Combining practical insight and experience with practitioner
interviews and international case studies; this practical and
focused guide will provide a robust platform for you to develop
and measure your own brand experience plans.
9/25/2003 This book provides a unique synthesis of the very best
thinking on how to manage both performance and uncertainty;
and a practical summary of the models that constitute best
practice--both for business and for the public sector.
9/18/2007 With advice on how to adapt the learning materials to suit
specific situations; this book takes you step-by-step through
ideas; processes; models and frameworks that are designed
to assist with the preparation; facilitation and evaluation of
7/31/2006 With robust theory backed up by practical exercises; case
studies; and training workshop templates; this book offers a
theoretical framework presenting coaching and mentoring
models together with examples of how they can be applied in
10/16/2012 Offering robust theory backed up by practical support; this
guide provides working coaches and development officers
with key learning theories; descriptions of the different models
available for coaching and mentoring and demonstrations of
10/28/2002 A comprehensive reference for anyone involved in facilitation.
4/28/2006 Packed with detailed examples; proven tips for success;

checklists; case studies and a self-assessment guide; this
practical book is the ideal self-development tool for anyone
involved in facilitation.
7/29/2008 A compelling and revealing account of what can happen when
world-famous family businesses fall out; this book offers
practical suggestions on how problems can be contained and
solved; avoiding the disastrous consequences of family
5/8/2013 Full of first-hand interviews with key players; this practical
book explores the popularization of fashion and explains how
marketers and branding experts have turned clothes and
accessories into objects of desire.
12/31/2015 Looking at responsible fashion retailing and cost-effective
supply chain management; this informative guide examines
the early growth and changes in the fashion industry; leading
up to the drivers of change in today's market.
6/20/2012 An accessible; practical and easy to understand guide; this
essential book shows managers how to gain confidence in
understanding financial matters; managing a budget and
dealing with bankers; accountants and finance professionals.
8/17/2011 With a particular focus on business detail; management and
decision making; this informative guide takes us inside the
mind of the CEO to teach us how to spot a disaster and look
critically at the companies you work for; invest in or buy from.
10/19/2015 Exploring the essential skills; tools; techniques; and
technologies involved in making and maintaining business
relationships; this essential resource integrates practical tips
and advice with interviews with leading figures who are
7/14/2008 Providing a detailed explanation of the flotation process; this
guide explains the strategic issues that may arise; as well as
the inevitable changes that occur both in terms of the day-to-
day running of the business and in the overall company
5/28/2013 Breaking down charisma into eight critical elements; this book
explains how each component works and offers practical
development steps for each. Getting these steps right will
transform good leaders into magnets for great followers.
9/3/2015 Exploring key aspects of food supply chains from a
management and social perspective; this book covers the
food supply chain from "farm" to "fork;" taking into
consideration the various challenges and supporting
6/15/2007 Based on a survey of 200 successful executives who were
strong performers when they were on the first rung; this book
will help you to be viewed as a highflyer; and achieve greater
job satisfaction; higher pay and faster promotion.
3/17/2015 Providing a comprehensive introduction to the subject of
commercial and business risk; this book is completely aligned
to ISO 31000 and examines the key components of risk
management and its application; with examples to
6/20/2012 Influenced by ISO 31000; the emergence of Governance Risk
and Compliance (GRC) and the wide use of the bow-tie
method to illustrate risk management; this book examines key
components and includes examples to demonstrate its benefit
10/5/2007 Highlighting the significant challenges of Global Account
Management; this guide brings the reader through the process
of the decisions and actions required to make it a success.
8/9/2004 This book provides a rigorous analytical framework that can
be used comparatively across markets to reveal the factors
that are most significant to particular types of brands.
1/8/2016 Taking a fresh look at one of the key foundations of business--
the need to conduct business responsibly; sustainably; and
within a sound ethical framework; this in-depth book is a guide
for ethical decision making within the international business
6/29/2005 Taking an international perspective; this valuable text outlines
current logistics and distribution; and provides ideas and
practical information on current and future trends; such as
developments in e-commerce; environmental issues; and
5/2/2013 The field of logistics continues to develop at a remarkable
pace; and this authoritative book brings readers up to date on
recent developments in this dynamic business function;
emphasizing how logistics fundamentally affects the way an
12/16/2013 Examining how the logistics industry has developed; this
essential guide reveals how it is influenced by macro-
economic factors and demand-side trends; what the risks are
to the industry and how it will develop over the coming years.
8/24/2007 Representing the current trends; best practice and latest
thinking on global logistics; this text serves as a forum
allowing the contributors to discuss key logistics issues and
give their authoritative views.
9/26/2014 Representing the current trends; best practice and latest
thinking in global logistics; this book serves as a forum;
allowing the contributors - a range of acknowledged sector
specialists - to discuss key logistics issues and share their
12/11/2007 An exciting overview of major global economic trends over the
next twenty years; this book provides senior and middle
managers with ideas and inspiration on how to make this
economic revolution work for themselves; their businesses
8/12/2015 Exploring the latest market trends and industry developments
across emerging; developing; and developed markets; this
book presents practical insights that will help companies
capitalize on market opportunities; overcome supply chain
2/10/2011 Explaining the unique methodology of goal directed project
management (GDPM); this book emphasizes a perspective
that enhances and prolongs the life of a project by allowing
the people and organization involved to develop
11/17/2011 Beginning with a startling insight into the current job market
with emerging trends and new opportunities; this complete
guide provides advice; encouragement and inspiration to help
readers make the brave decision to follow thier dream
1/24/2005 Whether you're a first-time manager; a student of marketing or
even a seasoned practitioner; this refreshing book provides a
mix of challenging; intriguing and entertaining questions; and
informative answers for every aspect of the marketing
9/10/2013 With an aim to show readers how to have a great day at work
every day; this book outlines practical day-to-day changes to
make that create instant benefits; and helps develop a long-
term plan to get more out of work.
2/14/2011 Examining ways to achieve a more sustainable balance
among economic; environmental; and social objectives; this
book analyzes the environmental consequences of logistics
and how to redress them.
5/21/2015 Examining ways to achieve a more sustainable balance
between economic; environmental; and social objectives; this
book aims to provide a broad overview of technical;
managerial; economic and policy aspects of green logistics.
1/11/2013 Analyzing the environmental consequences of logistics and
how to deal with them; this book compiles contributions from
leading experts relating to the transport; storage; and handling
of products as they move from source to sale.
6/13/2013 Presenting a framework of best practices supported by a
range of tried and tested group exercises; tools and case
studies; this practical book provides the preparation needed to
run successful group coaching sessions and use group
7/31/2006 Simplifying and clarifying the many misconceptions about
market research and its benefits; this compelling and easy to
read book shows how small companies can use marketing
research to improve their current business as well as generate
5/22/2003 Provides an eye-opening account of the various risks posed
by the digital age; and what can be done to secure both
individual and corporate information and privacy.
10/30/2002 This guide examines the relevant phases of the supply chain;
from the beginning to the delivery of manufactured goods.
5/9/2007 Boasting over 100 systematic and analytical methods used by

managers to assist in decision-making; this accessible; easy-
to-read book will help to improve efficiency and effectiveness.
6/28/2005 Well-defined job descriptions help create pay structures;
define equal pay issues; identify competencies and ensure
accurate job comparisons. This unique source contains 200+
job descriptions based on actual jobs for anyone charged with
2/8/2008 Updated to include the latest legislation and considerations
required for your workplace; this practical book cuts through
the legal complexities to enable your full understanding of the
law and your peace of mind when putting procedures in place.
3/14/2013 Dedicated to helping marketing students and practitioners
understand how to achieve an increase in profits; this book
suggests more cost-effective sales and marketing activities;
where the return on investment is the measure of whether that
4/30/2008 Supported by a wealth of case studies showing how the
provided approach has already been used successfully; this
insightful book gives you the ability to take a step back;
assess business weaknesses and act with pinpoint accuracy
2/15/2006 If you are intent on practicing key account management in
your company; this clear; direct book provides a 10-step
process for selecting your key accounts; and explains how to
define; communicate and achieve the key objectives of KAM.
9/19/2011 Containing case studies of Nokia; Nivea; PlayStation; Coca
Cola; Volkswagen; Smirnoff; Red Bull; H&M; and Levi's; this
book addresses what drives Generation Y as consumers and
how marketers can develop the right brand strategies to reach
8/8/2013 Featuring input from interviews with global brand and
marketing executives from Diesel; Heineken; MasterCard;
BBC Worldwide; PepsiCo and eBay; this book explains
consumer likes and dislikes; and provides creative ideas on
3/31/2006 Difficult people can make life impossible. If you are faced with
someone who is difficult; this practical guide will help you to
understand them; deal with them; and then carry on working
or living with them.
12/20/2010 Profiling business leaders and entrepreneurs and how they
went from corporate gurus to financial disaster zones; this
book looks at the personality traits of these business leaders
and the fine line between success and failure.
12/20/2010 Giving practical tips on how to think in powerful new ways; this
informative guide is packed with proven methods that you can
put to immediate use; and backed up with exercises; puzzles;
quizzes; graphics and illustrations.
1/20/2005 Covering 50 key aspects of management; this clear-cut book
provides sound guidelines to help anyone to develop a broad
base of managerial skills and knowledge; and contains
chapters on managing people; project management; and
12/9/2011 Providing sound guidelines that will help develop a broad base
of managerial skills and knowledge; this valuable resource
covers 50 essential topics across three key areas in which
managers need to be competent.
12/8/2009 Presenting proven; effective approaches to management; this
practical book will help you gain knowledge about the skills
managers need to manage people; activities; and themselves.
6/5/2014 Providing sound guidelines that will help managers develop a
broad base of managerial skills and knowledge; this valuable
guide covers over 60 essential topics across the three key
areas in which any manager needs to be competent:
scenarios and case studies from best practice; this practical
guide offers an overview of coaching practice and align it
clearly with organizational and HR strategy and objectives.
10/1/2013 Including tips on topics such as time management; exercise;
nutrition and relaxation techniques; this book shows how to
identify the underlying causes of stress; and how to set out a
clear plan to manage both the causes of stress and its effects.
12/20/2010 Crammed with invaluable tips on topics such as time
management; exercise; nutrition and relaxation techniques;
this straightforward and easy to read book puts the reader
back in charge of their life and shows how to manage stress
7/27/2005 Leadership is not a soft skill; it is a key factor in business
success. This thought-provoking and highly readable text will
help you to develop these skills in others while guiding you on
your own personal journey toward excellence as a leader.
10/31/2011 Authored by communication expert Alan Barker; this book
analyzes every aspect of holding a meeting and provides
reliable advice on how to get it right; including preparing for a
meeting; effective participation; group dynamics; follow-up
5/28/2009 Designed to meet the needs of managers who have to do their
jobs without support from HR; this book offers savvy advice on
how to manage people; get the best results; and deal with the
problems that arise.
8/30/2011 A distillation of Michael Armstrong's knowledge and
experience; this concise yet comprehensive book provides
crucial information and practical examples of how to handle
management difficulties for managers who want the best
8/15/2013 Providing valuable insight into the functions and skills required
to be an effective manager from how to manage teams to
successful recruitment; this book will help you get the best
from your staff through motivation; reward and leadership.
12/20/2010 Showing you how to inspire individuals or teams to develop;
this practical book sets out clear guidelines on how to
motivate staff to maximize performance; stimulate enthusiasm
and achieve results.
4/28/2003 This essential step-by-step guide; full of valuable advice; will
help you achieve a balanced win-win outcome for you and the
other party every time.
8/30/2011 From bargaining for a lower price to asking for vacation time;
this book explores all aspects of negotiating; including tactics
and counter-measures; handling deadlock; making
concessions; enhancing your authority; and getting the best
8/23/2013 Offering strategies for dealing with email overload; organizing
digital files; working from home; and finding alternatives to
meetings - such as video conferences or Skype; this book will
help you dramatically improve the way you work by
3/15/2013 A valuable resource for anyone who needs to brush up on
their math skills; this book is packed with useful tips and
worked examples that will help you understand and answer
tough questions without using a calculator and increase your
11/8/2011 Including cash flow forecasts and sample business plans; as
well as advice on expanding a business; planning the
borrowing and monitoring business progress; this
comprehensive guide
4/19/2006 Including up-to-date and relevant information for anyone who
has the responsibility for developing employee performance
and maximizing profit potential; this book covers all aspects of
performance improvement in a comprehensive and accessible
12/20/2010 Illustrating how the correct image for an individual is rarely just
a projection of personality; this book gives indispensable
guidelines on how you can sell yourself; specifically how you
can develop and manage your image for success.
9/28/2011 Including practice questions with answers and explanations;
and personality and emotional intelligence questionnaires; this
book provides expert advice on how assessments are
conducted and how to prepare for different forms of
12/28/2007 Explaining how the world's most successful brands sell
themselves to today's increasingly demanding shoppers; this
book contains 25 international case studies which
demonstrate success in action.
10/5/2007 Written for non-financial managers who need to understand
financial and accounting processes; this book provides a
course from the perspective of the pursuit of business growth;
and describes a proceeding from set-up through its first year
12/20/2010 Describing a business as it proceeds from initial set-up
through its first year of trading; this informative book provides
a quick course on business finance as it relates to business
growth.
10/31/2002 This guide provides tips and hints for improvements when
developing and writing effective training materials.
12/21/2010 Presented in a highly accessible format;; this book covers all

the issues involved in producing a plan – from profiling
competitors and forecasting market development; to the
importance of providing clear and concise financial
8/2/2013 Including a full glossary as well as case studies; this book
addresses all the issues involved in producing a business plan
– from profiling competitors and forecasting market
development; to the importance of providing clear and concise
8/6/2013 Simplifying the task of developing a marketing plan for a
product or business; this book takes a step-by-step approach
to the entire process; from carrying out a marketing audit;
setting objectives and devising budgets; to writing and
8/31/2011 Walking readers through each step of developing and writing
their own real marketing plan; this book explains how to carry
out marketing audits; set objectives and strategies to achieve
them; and devise budgets.
4/29/2008 Using a real marketing plan to walk readers through each step
of developing and writing their own plan; this hands-on guide
shows how to carry out a marketing audit; set objectives and
strategies; devise budgets; implement the plan.
11/12/2007 Presented in the form of eight copywriting rules; this guide
articulates the uncodified knowledge copywriters and art
directors use when writing ads that can be applied to any
communications you have to produce.
12/18/2010 Using checklists; exercises and examples; this essential guide
will help anyone write appropriately for their target readers
and create documents that will achieve the desired results.
4/30/2008 Using checklists; exercises and examples; this book provides
practical pointers and explains how to make a plan of what to
write; transfer ideas onto paper and edit them to achieve the
best results.
8/6/2013 Using checklists; exercises and examples; this concise guide
provides practical pointers for anyone who needs to impress;
convince; or persuade colleagues or clients. Learn how to
make a plan of what to write; transfer ideas onto paper and
12/21/2009 Explaining how managing human capital impacts business
performance and profitability; this book describes how HCM
works in practice; and identifies the specific skills HR
specialists need to deliver effective HCM.
6/10/2003 This is a definitive guide to human resource development
reflecting the changing role of training and learning.
5/7/2012 Clearly structured with detailed sections covering each aspect

of the training cycle; this handbook provides both thought-
provoking questions and stimulating answers to the key
factors in HR development today.
8/8/2008 Presented as a series of thought-provoking case studies; this
unique book provides a legal analysis to each incident and a
resolution that is practical in application.
3/20/2015 Authored by some of the world's leading experts; this book
examines the challenges and responses of those responsible
for organizing and distributing resources in dangerous and
unstable environments.
4/27/2015 Offering advice on how to interpret and incorporate data into
an organization’s overall marketing strategy; this practical
book will help marketers seize the opportunity to see how big
data can be used to understand consumers in new and
5/21/2003 If your business is to be truly competitive; an e-strategy is
essential; make the Internet one of your key marketing tools.
4/17/2012 Featuring examples of over 400 companies in a range of
industries; this book offers productivity improvement tools to
analyze process activities and rigorous and detailed methods
to reengineer processes and make change successful.
7/23/2008 Containing proven approaches and practical guidelines; as
well as tips on using exercises and role-plays; this book is an
accessible guide for busy managers who are responsible for
developing and mentoring their staff.
8/7/2013 Full of practical advice on all aspects of verbal and non verbal
communication; this book offers vital tips on improving
conversations and building rapport with colleagues; learning
the skills of persuasion; and writing effective emails; letters
12/21/2010 Good communication skills are vital in today's workplace. This
handy guide offers clear advice on every aspect of verbal and
written communication in business; how to develop the
necessary skills and why they are important.
1/11/2013 Containing examples from international organizations such as
HSBC; Adidas; KFC and the Beijing 2008 Olympics; this book
will show readers how to streamline their syntax; adjust their
choice of words; and free their message from references that
4/12/2006 Drawing upon the authors’ experience of developing a risk
management approach to people management; this clear;
easy-to-use guide discusses all the tools required for
implementing a performance management system.
9/4/2014 Using a simple new framework; this practical book
demonstrates how to become a leader who is strong;
inspirational; and able to drive results; and also helps readers
better understand their leadership potential by discussing
11/6/2015 Offering practical tools; checklists; and action plan questions;
this book combines the latest thinking on new technology and
practices with established theory and research to provide an
evidence-based review of informal learning and its true
11/18/2013 Showcasing interviews with over 100 people who have
pushed aside the boundaries in their field; this book reveals
what drives these successful innovators; what makes
innovations take off and why innovation is so critical to
7/28/2004 This guide provides an understanding of internal marketing
and the seven components of an internal marketing strategy
(IMS). The author shows how to develop an IMS that
integrates the whole organization that can work together
2/22/2008 Offering over seventy quick and simple exercises to help find
fresh ideas and solutions to problems; this book will help you
tap into the creative energies of any individual or an
uninspired team.
5/8/2003 A practical and authoritative guide on core values; strategies;
conflict resolution and more for students and practising
managers.
9/19/2014 With case studies of high profile international organizations;
this straightforward guide defines and explains internal
communications (IC); provides practical; ready to implement
guidance on planning and organizing the IC function and IC
1/10/2011 Providing information on alternative communication
approaches as well as cross-cultural case-studies and
examples; this book gives readers ideas to use every time
they are asked to provide strategic communication guidance
11/7/2002 Get up to speed on the latest marketing terms and
explanations with this detailed dictionary.
5/13/2013 Growing and influential; the discipline of Human Resource

Development (HRD) is the framework for helping employees
develop their personal and organizational skills; knowledge;
and abilities. This book offers an international perspective on
5/21/2008 Designed to be used as a quick reference guide as well as a
definitive text that supplies comprehensive explanations; this
book provides a single source for the description and
application of all aspects of logistics and supply chain
10/15/2012 From a historical perspective and a uniquely cross-disciplinary
approach; this book shows readers how to deal with diversity
in employment; harness the power of technology to enhance
cross-cultural management and overcome cultural differences
9/28/2011 Combining “textbook” information with accessible guidelines
for best practice; this book presents a thorough understanding
of the issues involved in developing and managing overseas
trade; such as international marketing; legal issues; customs
8/19/2015 Using case studies from various diverse industries; this book;
aimed at practitioners; supply chain managers; and operations
and manufacturing professionals; provides a step-by-step
approach on how to achieve the crucial link between the
1/6/2005 This book covers recent corporate ethics issues and the
damage that unethical practice can do to stock markets. It
also explains how businesses can avoid these problems and
outlines the criteria for which companies are seen to be
10/6/2015 Updated to reflect the latest regulatory and technological
developments; including the 2013 updates to
ISO27001/ISO27002; and key international markets; including
the UK; North America; the EU; and Asia Pacific; this book
4/11/2006 Written by four leading experts in the field; this timely and
practical book provides a guide to designing; introducing and
managing job evaluation processes and the pay structures
associated with them.
6/15/2006 Drawing on field research with Chinese executives;
government officials; and nongovernmental organizations; this
book provides insights and strategies for companies seeking
to establish a sustainable competitive advantage in China's
11/30/2009 Featuring a unique yet simple planning methodology for
identifying; obtaining; retaining; and developing key
customers; this practical book provides tools to help
companies plan their own strategy as they proceed.
5/11/2015 Including new material to reflect latest best practice; this
timely resource puts forward a unique yet straightforward
planning methodology for identifying; obtaining; retaining and
developing key customers.
4/26/2012 Focusing on implementation rather than theory; this real-
world; highly practical book features a unique yet simple
planning methodology for identifying; obtaining; retaining; and
developing key customers.
6/13/2013 Useful for both those entering a profession and those already
working in a professional services business; this book helps
professionals acquire and develop the expertise needed to
stand out in the fiercely competitive environment of
11/2/2002 A must-read reference for managers dealing with information
overload.
1/10/2011 Discussing how to adapt and change traditional models of

leadership in response to the influence of mass collaboration;
this book presents the tools necessary to succeed in this new
age.
11/8/2007 Authored by leadership guru John Adair; this introspective
book reassesses the theories of Herzberg and Maslow – still
the major contributors to our understanding of motivation – in
the context of Action-Centred Leadership.
10/2/2013 Comprised of contributions from business leaders who have
become experts in leadership development; and academics in
work-based learning; this engaging and accessible book offers
practical ways to use leadership assessments to enhance
12/21/2010 Drawing on work from both the western view of leadership; as
well as other traditions; this book examines the models and
techniques used to develop leadership in others and how this
can be done in a coaching relationship.
8/25/2015 Drawing on top coaching practitioners’ thinking and writing;
this book presents an in-depth understanding of the tools;
techniques; and frameworks that can be used to enhance the
coach/coachee relationship.
7/6/2009 Setting out practical ways for bringing about change in
organizations; this guide will help you to inspire your team to
go that one step further and generate the kind of ideas that
are the foundations of future success.
4/3/2014 Discussing leadership theory in a grounded and practical way
that takes full account of the complexities and challenges of
real life; this book explains Political Intelligence (PQ) as a
leadership requirement that allows governments and
10/7/2014 By analyzing and and evaluating exclusive information gained
through in-depth interviews with the most highly regarded
leaders of winning organizations; this book enables leaders to
achieve greater success for themselves and their
2/25/2015 Offering case studies to illustrate best practice with a detailed
analysis of methods and process tailored to the needs of each
organization; this book examines how leadership team
coaching has been applied in the field internationally across a
9/26/2011 Offering a practical road map with numerous examples; this
book brings together the latest research to teach how to
develop people from disparate groups into high performing
teams.
4/8/2014 Offering a practical road map with numerous examples; this
detailed guide brings together the latest research to illustrate
how to develop people from disparate groups into a high
performing team to transform a business.
10/12/2012 By Identifying and analyzing why some leaders flounder or fail
in new positions - whether they arrived as an external
appointment or were promoted internally - this book offers
strategies for successfully managing their new roles.
6/3/2015 Supported by academic research; and grounded with a range
of examples and cases; this valuable book provides a
framework for change that opens opportunities for people
within the organization to play a significant role in the process.
7/17/2015 Using theories and methods rooted in behavioral sciences;
this practical guide aims to broaden managers' and
consultants' understanding of cultural change to help them
lead a successful change intervention in their organization.
10/7/2014 Underpinning academic theory and short case studies to help
readers clearly understand the competitive advantage and
impact of procurement; this indispensable book tackles key
issues that procurement practitioners encounter and offers the
7/28/2004 In this book; the author offers much-needed advice to those
professionals who prefer to do things on their own; their own
way. The book will teach both existing and aspiring leaders to
motivate and inspire everyone in the team.
10/23/2012 Providing unique insights into 'effective leadership' in some of
the world's best known enterprises; this essential book
presents an integrated suite of proven and durable principles
and tools; and the leadership psychology; that may be
scenarios and international case studies; this hands-on book
provides the skills needed to implement a successful learning
and development (L&D) strategy in any type of organization.
3/25/2004 This book presents a step-by-step guide into the learning
maps note-taking technique and how you can make the most
of your memory; save you time and help with creative thinking.
7/28/2004 Using international examples; this practical and inspirational
book demonstrates how forward-thinking organizations have
been able to use the power and knowledge of their employees
to bring brands to life.
8/8/2008 Using international examples; this practical and inspirational
book demonstrates how a participatory approach can enhance
employee commitment; improve service standards; and focus
effort to deliver business goals.
6/11/2014 Reflecting the changing needs of the global marketplace and
responding to the challenges faced by retailers; this book
brings together research; ideas and experience of current
thinking on supply chain management in retail from well-
1/27/2005 Well-known academics and practitioners share their research;
ideas and experience of 1990s retail logistics in this
completely revised and restructured book.
9/8/2014 Aimed at supply chain and logistics executives who are eager
to understand the implications of the changing needs of their
customers; this book details the logistics markets of some of
the region’s largest countries; examines the strength of
5/9/2013 Fast-moving; entertaining and full of exclusive interviews; this
entertaining book takes you on a voyage around the luxury
universe during a period of change; slipping behind the
facades of the world's most sophisticated businesses to show
11/6/2002 Written with the Project Manager in mind; this reference is key
to the project planning phases of business.
3/11/2013 Using the latest insights from neuroscience about how our
mind works and what really makes us tick; this practical; non-
technical book explains how to be more effective in the
workplace and to get maximum impact from minimum effort.
1/28/2011 Including boxes; diagrams and panels to capture points in
ways that are relevant and simple; this book encourages fresh
ways of thinking to help readers learn new skills and solve
problems creatively.
8/5/2004 This book is aimed at anyone who wants to understand why
change happens; how it happens and what needs to be done
to make change a welcome rather than a dreaded concept.
8/26/2009 Written for students and professionals alike; this guide offers
considered insights into the many frameworks; models and
ways of approaching change and helps the reader to apply the
right approach to each unique situation.
6/25/2012 Explaining why change happens; how it happens and what
needs to be done to make change a welcome concept; this
book offers insights into the many frameworks; models and
ways of approaching change and helps the reader apply the
5/27/2015 Including international examples and case studies throughout;
this in-depth book explains the theory and practice of change
management and comprehensively covers the models; tools;
and techniques of successful change management.
2/26/2009 Supported by exercises for both individuals and groups; this
practical; accessible and solution-focused book presents five
distinct roles of leadership; which are used to promote positive
change and innovation.
3/6/2008 Snappy and succinct; with an emphasis on practicality; this
book will help you appreciate the benefits of rigorous
marketing planning and will guide you through the production
of a marketing plan made to work in the real world.
1/17/2005 Through a series of case studies; this book presents best
practices in consulting for contemporary management across
all disciplines including change management; business
strategy; outsourcing; operational performance and human
2/23/2012 With emphasis on new trends such as online testing; critical
thinking and situational tests; this invaluable guide is a useful
resource providing all the practice you need to pass any
challenging psychometric tests and succeed against the
12/4/2002 Short on theory and long on experience; this is a book that
you must read to ensure your corporate survival.
8/27/2014 Examining the key areas of risk in today's competitive and

complex business market; this book draws on expert advice
from leading risk consultants; lawyers and regulatory
authorities to explain how to protect a business from a rising
9/16/2008 The balance between risk and reward is the very essence of
business. This practical text covers areas of risk within a
business; and brings you up to date with the latest thinking
and techniques for managing risk in a structured and
1/8/2013 Drawing on expert advice from leading risk consultants;
lawyers and regulatory authorities; this book shows
companies how to maintain controls on risks that may
threaten their business while at the same time delivering
6/25/2012 A practical introduction to understanding both infrequent and
everyday changes; this book offers helpful advice on how best
to anticipate and approach them and helps managers through
the maze of change; allowing them to regain control and
11/17/2011 Offering a practical path to determining whether and how to
implement workplace coaching; this powerful book makes a
compelling business case for equipping all managers;
especially line managers; with coaching skills; building in-
2/10/2011 Demonstrating how effective conflict management can have a
powerful impact on the way organizations channel their
energies; this book provides practical guidance on how to
prevent; contain; and resolve conflict in the workplace.
4/16/2003 Highly illustrated; with charts and diagrams to aid
understanding; this book will prove to be an indispensable
guide for ensuring stable; profitable and successful IJVs of the
future.
9/28/2007 Citing international examples such as Hewlett Packard;
Microsoft; Google; Boeing; and Amazon; this comprehensive
reference guide details how to secure both the physical and
intangible assets owned by a business.
7/23/2014 Featuring case studies; reflection questions; checklists; action
planning and summaries; this book brings together all the
different roles and functions within an organization that a
leader has to manage effectively in order to bring about
7/28/2006 Working through a framework of techniques and processes;
this essential handbook for both operational staff and senior
human resource managers provides the practical tools and
approaches required for successful project management.
8/25/2008 Including first-hand interviews; and a summary of core risk
management concepts; this real-life guide showcases risk
management strategies that have been tested in adverse
conditions and been shown to succeed.
6/21/2012 Offering valuable advice and practical strategies; this helpful
book prepares managers to meet the challenges of building
and leading teams; showing how to improve performance and
achieve the best results.
5/13/2013 Explaining the skills needed to make the right decisions for
both the people involved and the business itself; this book
aims to give managers the essentials to cope with the core
demands of people management when their expertise is in a
11/15/2013 A practical introduction to market research tools; approaches
and issues; this lively and accessible book offers a clear; step-
by-step guide to the whole process of market research
practice and explains how to use tools and methods
2/14/2011 Based on seven years of research into global best practice in
marketing; this book will enable senior executives to measure
the impact of marketing activities against the goals of an
organization; and empower marketers to justify their actions to
8/12/2015 Assuming no prior knowledge; this thorough guide introduces
concepts relating to statistics; marketing strategy; and
consumer behavior and then works through a series of
problems by providing various data modeling options as
11/23/2011 Featuring numerous examples and case studies; this widely
acclaimed marketing "classic" presents the many varied forms
of communication social media offers and the opportunities for
marketing that more effectively engages with its end-user.
4/5/2006 Drawing on international research and analysis from leading
consultants; academics and practitioners; this compelling
book encourages managers to think about their marketing
environment in a totally new and revolutionary way.
9/8/2003 This book explains the ins and outs of marketing; how it
works; what marketing people actually do; why marketing is
critical to business success; and top marketing strategies.
2/23/2015 Showing not only how marketing systematically contributes to
shareholder value; this book also provides a framework for
developing and implementing marketing strategies that are
measurable and accountable.
10/12/2012 With useful advice and hands-on guidance; this handy and
practical book explains how to develop opportunities to use
multiple skills; increase productivity and innovation; and
realize your full business and personal potential.
8/21/2007 With contributions from important players in the industry; this
book demonstrates the effect of first class management;
marketing; branding; innovation and clear strategic aims;
which have together created one of the world’s greatest
9/11/2013 Aiming to assist companies in the M&A process and to avoid
merger underperformance; this book offers an action plan that
covers which target types to pursue and which to avoid; when
to act; how much to pay and; uniquely; how to determine
10/3/2014 Presenting the latest thinking on the most effective techniques
coaches can use with their clients; this book takes a rigorous;
evidence-based approach to provide a practical understanding
of each method; as well as the underpinning psychological
12/30/2015 A practical guide to preparing for; conducting; and evaluating
the success of media interviews; this book is based on the
communications expertise of the author and his eight-step
methodology for polished and confident interview delivery
3/14/2006 Providing a thorough overview of mentoring; this updated and
restructured book examines a variety of mentoring schemes
through a multitude of new; insightful case studies.
9/21/2007 Emphasizing the legal; taxation; and financial implications of
mergers and acquisitions; this book provides a detailed
explanation of the options for those companies considering
merging with or acquiring another business; and the
1/25/2010 Written by leading players in the field; the book explores the
strategic issues and challenges you may face when merging
with or acquiring another business; while placing particular
emphasis on the legal; taxation and financial implications.
5/10/2013 A play on words from the subway warning of "watch the gap"
between the train and the platform; this book offers an
application that will reveal internal strengths and weaknesses
- a gap analysis that shows how the business stacks up to its
5/10/2013 With case studies; resources and tools; this practical book
explains the benefits of mindfulness and illustrates how it can
be applied with clients and how it can be useful in various
situations.
12/27/2013 To help determine what marketers can do and should be
doing with the exponential growth in mobile device ownership;
this thorough guide gives practical and hands-on training on
how to design; implement and measure an effective digital
4/27/2006 Motivation is essential for business survival as well as for a
rewarding personal life. This book covers every aspect of this
life-skill including: how to become highly motivated and
achieve goals; motivating the team; and avoiding the de-
11/18/2013 Featuring contributions from leading marketing companies
across the globe; this book shows how marketers and brand
managers can react positively to changes in consumer
behavior; building customer responses and loyalty via the full
12/21/2010 Intriguing and encouraging; this insightful collection shows you
that inspiration for that winning business idea is all around
you. You just have to look carefully and spot it before
someone else does.
8/28/2013 Designed around the Red Sheet Methodology - a proven and
collaborative technique that integrates game theory; category
management and negotiation skills; this book will increase
confidence and develop the ability to secure winning
1/13/2014 Providing a focused and in-depth examination of marketing
research that studies consumers' sensorimotor; cognitive and
affective responses to marketing stimuli; this book shows both
the scientific frameworks and the practical applications of this
1/6/2016 Explaining the science behind creative training delivery so that
learners will be motivated; enjoy their training sessions; pay
attention; remember what was being said; and ultimately be
able to apply what they have learned; this book introduces
11/15/2013 To succeed in sales; you need something more than the
traditional techniques. This practical book gives you the edge
through a brain-based perspective; process and approach to
selling that is sensitive to what's going on in your customers'
8/11/2008 Covering both practical and strategic issues; this guide shows
executives how to take the initiative in strategically managing
a company’s reputation; as well as how to how to deal
effectively with unexpected crises.
1/8/2013 Presenting a groundbreaking collection of the latest thinking
from leading global figures in leadership studies from the
corporate and academic world; this book provides a global
picture of where our understanding of leadership is and where
12/27/2010 Providing numerous case studies and real-life examples; this
essential guide explains how and where NLP coaching is
used; examines its links to established principles and
practices; and questions aspects of NLP where the empirical
5/17/2003 Improve your leadership skills through a book that doesn’t
depend on historical models but springs from the day-to-day
realities of management.
3/12/2013 Examining how to capture more followers who listen; both
longer and more intently; this book is packed full of exercises;
templates; simple formulas; review techniques and progress
charts to help marketers make their written messages
12/7/2015 Explaining and defining how to deliver "on purpose"
experiences by using a case study; individual thought pieces
by experts in the field; and a key action summary at the end of
each chapter; this book not only examines what makes
3/6/2014 Using unique examples from prominent businesses; the social
sector; entrepreneurs and public services; this book builds
insight into the key drivers behind taking on a transformative
challenge and provides a unique framework to navigate the
12/23/2010 With advice on topics such as determining goals; prioritizing
tasks and managing your time; this concise but
comprehensive guide will help you to develop effective
organizational skills and dramatically improve the way you
11/15/2011 Full of hints and tips; as well as a practical toolkit to take
organization designers from start to finish; this book outlines
the basic theory; provides a step-by-step approach to
implementing organization design; and provides solutions to
4/4/2014 Featuring case studies and short examples throughout; tips
for practitioners; summaries at the beginning of each chapter
and reflections at the end of each chapter; this guide covers
the fundamentals of organizational design; provides a unique
11/9/2011 Featuring case studies; expert advice; practical ideas; and
examples; this book describes how organization development
can be used effectively in today's economy to create
organizations that maximize their capability.
7/6/2015 Featuring case studies; expert advice; practical ideas; and
examples; this book describes how organization development
can be used effectively in today's economy to create
organizations that maximize their capability.
3/12/2013 With special focus on intercultural and cross cultural
perspectives; this book examines the role of corporate
governance in shaping the scope of managerial choices within
organizations and the ethical dimensions of organizational
1/7/2013 Including input; reflective questions; case studies and
exercises; this book takes an informed look at the critical and
interdependent elements of an organization that must be
maintained in a healthy state for managers to meet their
11/15/2013 Analyzing the role and influence of journalism in the digital
age; this incisive and authoritative book argues that journalism
can flourish in a new communications age; and explains how
current theory and practice have to change to fully exploit
6/12/2015 Packed with real-world examples of campaigns; as well as
practical advertising and branding templates and toolkits; this
book explores how ideas move people and how advertising
can and should change in response to changes in the
5/20/2003 Explores the rapid development of IP in the global economy
and reveals theft; piracy and infringements on IP at every
level; from the state to the individual.
12/27/2010 Addressing business growth in the context of social and
environmental concerns; this practical guide is full of inspiring
case studies looking at the challenges faced by key players
such as Google; Microsoft; Apple; Nokia; Nike; Amazon; M&S
6/6/2015 Using case studies and examples; this book demonstrates
how crucial people risk management is and offers practical
tips and tools for changing the culture and structure of
organizations to better align people risks with corporate
3/11/2014 Using practical tools and international case studies throughout
the text to demonstrate the various cultural challenges; this
guide focuses on building a coaching culture in organizations
and on the challenges that leaders face in understanding and
scenarios; and case studies from best practice; this guide
aligns learning and development with strategic objectives; and
provides the skills needed to plan; implement; and assess
7/25/2006 Including numerous case studies and invaluable advice from
experienced practitioners; this book provides the ideal action
plan for any manager wanting to get the best from his or her
employees.
5/26/2015 Using psychology; emotion; and a pinch of neuroscience; this
book presents 25 psychological techniques; 110 words and
phrases that trigger emotions; over ten real-world case
studies; and 75 practical exercises to help practitioners and
5/8/2013 Packed full of unique insight; this informative book showcases
the stories behind key people who have fundamentally
influenced the way advertising; marketing; search and social
media have evolved during the internet era.
1/13/2016 Providing a dynamic 12-step planning model to help all
practitioners implement and run a public relations campaign;
this book offers coverage of key social media developments;
the role of PR in organiztions; the importance of context;
12/27/2010 Providing a blueprint for all practitioners; this book is packed
with numerous case studies and describes how to initiate and
manage the ongoing development of a program in a
structured way to benefit both the organization and its clients.
11/16/2002 This guide draws upon the Web as well as classic rhetoric to
provide the essentials for giving effective; enjoyable
presentations.
8/27/2014 Breaking down the theory on enterprise risk management
(ERM); this book lifts the lid on the ERM process; helping
managers to embed ERM into their organization; reach
strategic goals and take more managed risks.
5/20/2005 For new and experienced facilitators; managers; consultants;
staff developers; innovators; social and community workers
and students; this essential toolkit provides coverage of
practical; innovative facilitation techniques from around the
12/18/2013 A clear and concise introduction to business statistics; this
book provides a solid understanding of the material without
being too simple or mind-numbingly complex; and turns
business statistics into something approachable and sensible.
6/25/2012 With case studies from companies such as Fiat; Amazon;
Tesco; and ING; this book shows how today's leading
performers are beginning to recognize; identify and capitalize
on many of the concepts of precision marketing to set
9/10/2013 Using a firm; profit-focused framework developed from
running real projects for real businesses; this book shows how
to increase prices without losing business and how to make a
huge difference to the bottom line by getting pricing structures
5/9/2013 Focused on building long-term; profitable relationships rather
than manipulation and "closing the sale;" this invaluable book
discusses the new skills and behaviors needed to win
customers; build relationships and retain existing ones.
8/17/2009 A gripping and persuasive study of the retail phenomenon;
this punchy and provocative book encourages brand owners
to see the private label problem as a genuine business
opportunity that will inspire them to really innovate.
1/26/2010 Offering advice on effective cost reduction techniques; this
guide provides case studies outlining the successful cost
reduction drives of a number of major organizations along with
a real-world explanation of cost reduction and procurement
3/31/2008 Offering insight into how marketers have delivered
outstanding marketing ROI; this book proposes a new
marketing model to help business-owners; CEOs; CFOs; and
marketing professionals apply an investment-led approach
3/16/2006 Focusing on concepts such as profitability; accountability and
sustainability; this book offers a comprehensive metrics-based
approach to branding that allows companies to link branding
activities directly with bottom-line results.
1/11/2006 An invaluable guide for project and risk managers; HR and
line managers; and IT and operational managers; this helpful
book presents several project failures so the lessons can be
applied to help recover 'project near misses'.
7/9/2009 Developing a set of principles designed to overcome typical
problems; this comprehensive guide will provide the practical
information necessary to establish and implement a project
governance framework for a project or across an organization.
12/28/2007 Written from a real-world perspective; this book provides a
template for success by giving advice on getting to the truth of
a project; getting the right initial plan; developing a genuinely
workable plan and managing people so the project stays on
7/30/2008 Written by an international team of global coaching
practitioners; this book provides an overview of using
psychometrics and providing feedback; and offers clear
explanations of the key models and tools used in coaching
1/11/2013 Offering clear explanations of the key models and tools used
in coaching today; this book provides provides a deep
understanding of the models; the theory and research behind
tests; their reliability and validity and how to implement them
1/17/2011 Examining emerging public relations practices in the digital
environment; this book explores the way the internet is
changing the field of communications and looks at the
implications for a range of fields; from entertainment to
10/1/2013 Explaining the role of questionnaires in marketing research;
this book examines different types of questionnaires and when
and how they should be employed; and includes the latest
information on online questionnaires and interviews; their
11/30/2009 Explaining the role of questionnaires in market research; this
book examines how and when certain kinds of questionnaires
should be used; and how to compose the right questionnaire
for the research.
5/8/2015 Aimed at the new wave of professionals who are making
Project Management (PM) their career of choice; this book
explores the history and evolution of PM; the real world
challenges; and a look at the future.
2/7/2006 Designed as an invaluable resource for students; market
researchers and research users alike; this definitive guide
examines how to research customer satisfaction from both a
client and a supplier perspective; and how to get the best
12/30/2015 Presenting a practical step-by-step approach to category
management and shopper marketing; this book presents
solutions to questions in retail; including how to innovate; how
to develop new ways to interact with customers across
5/18/2007 Analyzing state of the art packaging logistics for fresh food
retailing; this book demonstrates the benefits to be gained
from adopting new techniques and provides lessons on how to
achieve successful implementation.
11/12/2007 Showing how to establish a business approach that can better
meet the needs of today’s shopping Kings and Queens; this
book presents an innovative; pragmatic process to help
businesses rethink; reimagine and restructure business and
8/5/2015 With insights from interviews with 50 premium brand experts
and over 100 case studies; this book offers a behind-the-
scenes look into not just the practical marketing of brands; but
how consumers respond to them psychologically and
12/15/2005 Comprehensive and highly practical in its approach; this solid
text examines in detail the performance management
processes and various approaches to paying for performance;
skill and competence that can be adopted.
6/11/2014 Having effective rewards structures in place is key to
attracting and retaining top talent; as well as staying
competitive. Informed by UK practice and law; this book is a
practical guide to understanding and implementing the right
3/10/2014 The only way to shape purposeful; meaningful and successful
futures is through innovation. This book turns the current
understanding of innovation on its head; and explores how
innovation is actually a mindset; not a business led process.
12/1/2009 Endorsed by the Institute of Public Relations; this insightful
book shows clearly how issues and crises can be handled
successfully and effectively with minimum damage and
disruption.
11/14/2002 Use this resourceful guide to learn how to prevent and
professionally control crises through strategies and case
studies.
6/13/2013 A straightforward guide to the practice and the benefits of
good risk management; this book offers a practical and
structured approach while avoiding jargon; theory; and many
of the complex issues that preoccupy risk management
6/11/2003 Explains in detail the nature of risk and provides country
analysis showing the extent and severity of local risk.
3/15/2006 Written in a lively; easy-to-read style; the useful tips and
techniques in this guide will help you ensure that you're
always well-prepared; that every board meeting runs
smoothly; necessary procedures are followed; and board
8/27/2008 Packed with practical examples as well as updated and new
case studies; this book details the tried-and-tested methods
companies use to stay ahead of the competition; revealing the
winning offers that gain new customers and keep existing
12/21/2010 Packed with practical examples as well as updated and new
case studies; this book details the tried-and-tested methods
companies use to stay ahead of the competition; revealing the
winning offers that gain new customers and keep existing
6/21/2012 Filled with case studies and examples; this practical and
insightful book is for readers who want to learn how to
successfully negotiate power dynamics at work without
compromising their values or integrity.
4/16/2005 Learn how Britain’s second largest grocer gathered; examined
and applied customer data to become a retail success. This
behind-the-scenes book examines and explains customer
loyalty--and how it can change your company.
1/13/2011 Providing readers with the foundation to achieving great
success in selling; this effective guide highlights the important
changes needed to sell and win business in an evermore
sophisticated and competitive marketplace.
7/28/2006 If you are determined to make a success of your career in
selling; this direct; easy-to-read book explains how to put
winning sales techniques into action time after time.
4/22/2003 The author shows that by improving your ability to
communicate with people; you can persuade them to do
business with you--time after time.
2/23/2012 Combining the perspectives of 35 internationally recognized
shopper marketing experts; this practical book includes
research into shopper behavior; interviews with experts and
case studies of successful shopper marketing activities.
6/23/2004 This no-nonsense book tackles the nuts and bolts of
communication at work. It has something for those who face
the difficult challenge of making themselves heard in a multi-
delivery-channel business world.
8/23/2013 Authored by the creator of the widely-used performance
management and decision support system The Management
Cockpit; this practical handbook presents a streamlined;
straightforward framework for managing activities effectively
7/13/2015 With examples of companies large and small using social
media in innovative ways to reach out to and engage with
sought-after talent; this book covers the essentials from the
beginning to the end of the process of creating a social media
11/16/2002 This concise reference provides 30 tools for problem solving;
from identifying the problem to acting on its solution.
1/7/2012 Based on data from Institute of Practitioners in Advertising

(IPA) Effectiveness Awards databank (in association with
WARC); and research from Nielsen and Millward Brown; this
book is full of examples of top campaigns and interviews with
3/21/2014 By asking “not what your marketing can do for you; but what
your marketing can do for your customer;” this book reveals
the ‘new rules’ by which companies must now operate in order
to be successful.
8/26/2011 Providing a new set of rules for effective communications in a
world transformed by new technology; this book introduces a
new model of customer engagement and asks "not what your
marketing can do for you; but what your marketing can do for
7/13/2009 With case studies from prominent; global organizations; this
innovative book will help you to understand the problems that
affect partnering and how to make effective management
decisions to improve both the relationship and productivity.
12/13/2013 Breaking down the traditional silos between Human
Resources; internal communications and marketing; this
essential resource offers a new approach for developing
brand and employee engagement.
11/16/2004 This unique text describes a proven business planning system
that will improve performance and competitive position; and
enable every organization to develop a lasting business
plans.
7/20/2006 Bridging the gap between theory and practice; rhetoric and
reality; this invaluable book offers a guide to both formulating
human resource strategies and implementing them.
11/30/2009 Presenting HR strategies that have been formulated and
developed by practitioners; academics; and consultants; this
work demonstrates how they can be implemented in line with
business objectives to effect positive and productive change.
8/12/2014 Demonstrating how communication is a key factor in breaking
down barriers; this important book looks at the relation
between the traditional silos of internal organizational
communication; HR and employee engagement.
5/16/2011 Full of checklists; summaries and historical examples; this
book explores the nature and origin of strategic leadership;
assesses the skills you need to be effective; and reveals the
seven generic functions that make up the role of strategic
6/9/2003 In this thorough guide; the author details the fundamental
concepts; frameworks and ideas necessary to formulate and
implement strategy.
11/15/2013 Introducing a comprehensive and practical new model of
demonstrated methodologies for successful strategic
partnering; this unique book shows how strategic partnering
can become essential to organizational or business success;
3/26/2015 Showing how to cut costs without harming a business; this
book emphasizes the importance of supplier relationship
management; making it a valuable resource for understanding
of the true worth of procurement in the boardroom.
2/1/2011 Showing you how to cut costs while improving your business
and the importance of effective supplier relationships; this
book offers a real understanding of the true worth of
procurement in the boardroom.
10/11/2012 Practical and free of jargon; this book uses real life case
studies to characterize and describe the organizational factors
and conditions necessary for projects to thrive and achieve
strategic objectives.
7/28/2015 Providing practice examples from all over the world; different
sectors; and large and small organizations; this book brings
together theory and practice to guide HR professionals;
consultants; and senior leaders in developing a clear strategy
5/21/2007 Including an overview of the risks and the opportunities in
pursuing a reward strategy; this book demonstrates how
critical it is to the dual agenda of successful organizational
performance and the motivation and engagement of staff.
10/7/2015 Featuring case studies; interviews; and practical examples
from IKEA; as well as comparisons with other leading
companies; this book examines the guiding principles behind
category-based sourcing; the practicalities of implementing it;
9/25/2013 Helping managers develop talent for the future; this book
teaches you how to encourage an organizational culture that
is collaborative and innovative; direct and coordinate your
people to encourage flexibility and rapid responses; and
12/21/2010 Including prompt sheets; objectives; action plans and
summaries; this book will enable you to gain a deeper
understanding of your market; forecast where your
organization is heading; think critically about proposals and
11/16/2002 This text offers a 9-step approach to planning; gathering
information and formulating ideas; and more.
11/18/2013 Combining the leading approaches to business improvement

with those of organizational change; this practical guide
provides fresh ideas and tools to ensure that short-term
achievements in process improvement become long-term
11/26/2002 This is a beneficial guide for CIM/CAM students; marketing
professionals; and IT and customer care directors--all with the
end goal of improving customer relationships.
12/4/2002 This reference will provide any manager responsible for
implementing a GAM program with a range of tools for
success.
12/3/2009 Packed with practical information and based on proven
techniques; this straightforward guide to structuring interviews
spells out how to hire the best candidates to help grow your
business and increase its productivity.
8/30/2011 Based on proven techniques and packed with practical
information; this helpful book teaches managers how to
structure the interview; spot exceptional candidates; and hire
only those who will add value to the business.
12/21/2010 Removing the fear factor and encouraging people to make the
effort to network for success; this informative book gives you
advice and guidance on handling any social or workplace
situation that could be awkward.
5/5/2008 An indispensible guide to communicating with confidence; this
book includes up-to-date information; tips and practical advice
addressing the common problems people face when making a
presentation.
10/1/2013 Including end of chapter summaries and checklists for staying
on top of a project; this book will enable managers to
significantly raise the probability of success in their projects
with practical and well-tested techniques.
5/8/2013 Including end-of-chapter summaries; checklists for staying on
top of a project and a glossary of definitions and key terms;
this useful book will enable managers to significantly raise the
probability of success for their projects with practical and well
7/27/2007 Complete with checklists; specific guidance notes; and well-
tested techniques; this practical guide covers the entire project
management process and will enable any manager to
significantly raise the probability of success.
12/21/2010 Containing practical and well-tested techniques; this guide will
enable any manager to improve success rates by offering
guidance on project conception; planning; launch; execution;
closure and evaluation; as well as how to manage
10/9/2015 Designed to help accidental project overseers understand
their role and responsibilities so they can proactively take
control of the project; this book explains how to create a
successful strategy; how to keep a project on budget; how to
2/11/2008 Packed with proven tips and techniques; this essential guide
will help you to review and assess your time management
techniques; reduce time wasting and interruptions; and focus
on the priority tasks that lead to success.
7/23/2013 Containing tips and techniques that can help anyone review
and assess their own time management and adopt new work
practices to improve it; this book includes advice on controlling
paperwork; getting and staying organized; delegating and
11/18/2011 Written by a team of well-known; international coaching
practitioners; this practical guide examines how coaches can
use a range of professional development tools to improve and
develop their coaching.
2/23/2015 Offering a practical and structured approach to understanding
and implementing Supplier Relationship Management (SRM);
this book explores how to get the most out of a supply base by
identifying the most important suppliers; improving and
12/11/2007 Using jargon-free; accessible language; this important book
explains the current trends affecting the supply chain and
provides detailed guidance on how to identify and analyze
risks.
11/14/2011 Beginning with a definition of risk and supply chain
management; this jargon-free; accessible book explains the
current trends affecting the supply chain and provides detailed
guidance on how to identify and analyze risks.
7/22/2014 Covering global issues; trends and developments; this book
clearly describes the evolving risks to supply chains and how
multinational corporations should be dealing with them at a
strategic level.
5/15/2015 Featuring tables; graphs; and case studies to provide a
pedagogical perspective; this book examines key areas in the
field; such as: product design; procurement; cleaner
production; freight transport; warehousing and storage;
10/2/2013 Providing research-led applications and over 25 case studies;
this book offers students and practitioners a guide to the
principles and practices of sustainable logistics operations; as
well as an understanding of the science of sustainability and
6/25/2012 Offering an accessible starting point to transform your
coaching practice; this book provides an uncomplicated path
into a potentially complex subject; demonstrating how this
approach can provide access to systems and deliver enduring
5/8/2013 Authored by a training consultant and secretarial education
expert; this practical resource is a no-nonsense; self-teaching
tool instructing the potential committee secretary in the theory
and application of proper forms for taking minutes (records) of
12/31/2012 Bringing workforce analysis; management practice and
strategy together; this book decodes what it takes to attract;
retain and develop today's employee; highlighting new
approaches to manage a more aware; assertive and mobile
4/11/2005 Demonstrating how and when to use stories for maximum
effect; this innovative book will immediately help managers;
trainers; educators and coaches reinforce key messages or
stimulate fresh thinking.
6/27/2011 Showing you how and when to use stories for maximum
effect; this innovative book will immediately help managers;
trainers; educators and coaches to reinforce key messages or
stimulate fresh thinking.
11/16/2002 This resource uses elements of literature; storytelling and
metaphors to foster learning so that managers may use them
when coaching teams or groups in their organizations.
1/6/2011 Proven to work in a variety of training environments; this
groundbreaking book provides 50 tales that will immediately
help trainers; managers; educators and coaches to reinforce
key messages and stimulate fresh thinking.
11/8/2011 With the humorous and sometimes poignant style of
foolishness that plagues the world of "The Office" and the
comic strip "Dilbert;" this book addresses the ineffectiveness
of corporate jargon and helps readers navigate the nightmare
8/28/2014 Using numerous examples from global technology
corporations; this book explores the chain that makes
products and services available for market and explains how
to make the most of each step of the process.
11/10/2011 Helping readers explore different aspects of their
personalities; this book will allow them to identify their
strengths and weaknesses and develop potential; self-
confidence; assertiveness; and more.
1/14/2014 Providing numerous case studies and real-world marketing
experiences; this insightful guide is packed with useful
information and meditations on the craft of marketing;
designed both to structure the reader's thinking and as a
11/15/2011 Including studies of the Bulgarian government; Lloyd's;
Northern Rock; and Lehman Brothers; this book shows
readers how to become a financial strategist; how to move out
of their disciplinary straightjacket; and how to become top
11/15/2011 Containing real-life case examples and an illustration of how
international business operates in each case; this book
provides detailed information on how to find and analyze
international data on any business; market; or economic
11/15/2011 Including real-life case examples and illustrations of how
marketing concepts apply to business decision-making; this
book provides detailed information on how to find and analyze
market data on any business or market.
9/11/2013 Covering the essential elements and core disciplines in a top
MBA program; this book includes a thorough explanation and
examples of the "break even analysis" for making cost;
volume; pricing and profit decisions; as well as analysis of the
11/17/2011 Including a thorough explanation and examples of the "break-
even analysis;" used by MBAs for making cost; volume;
pricing and profit decisions; this book covers the essential
elements and core disciplines in a top MBA program.
4/6/2006 Providing a fresh approach to the way companies interact with
their older customers; this compelling investigation shows why
marketers can no longer ignore the inevitable consequences
of demographic and economic change.
4/2/2014 Presenting a process for creating a strategy that really
delivers; this book describes the key parts of the process for
each step; explains how to avoid the potential pitfalls; and
points to the most useful strategic models and frameworks.
2/3/2009 Combining detailed guidance and international case studies
with proven insight and practical summaries; this focused
book gives you an effective blueprint for successful leadership
in your company.
11/15/2011 Packed with plenty of expert tips; as well as practice questions
and detailed explanations of the answers so you can see
which areas need improvement; this workbook firmly
emphasizes the key skills: number sense; computation;
8/10/2015 Combining case studies; self-assessment tools; guidelines;
and practical checklists with theory; this book focuses on how
to build both agility and resilience at individual; team; and
organizational levels; and puts the process of developing agile
6/14/2007 New ideas help businesses gain an advantage over their
rivals. Let this succinct book show you practical ways to
become a more creative thinker.
3/14/2013 From creating new business with existing clients to creating a
new customer base; this book provides a valuable toolkit for
developing sales skills and opening up opportunities for
business growth.
4/4/2014 Bringing together an international collection of the most
successful digital marketing campaigns of our time; this
practical and insightful book explores how businesses large
and small have harnessed social media; blogs; forums; online
9/29/2011 From Pizza Hut and Pepsi to Obama’s presidential election
campaign; this book brings together an international collection
of successful digital marketing campaigns; assessing what
they achieved and the business lessons learned.
1/8/2013 Providing a provocative and insightful glimpse into the brand
and advertising strategies of some of the world's leading
companies including Google; Apple; Nike; McDonalds; Twitter;
Bing; Facebook; Disney and Coca Cola; this book explains
4/14/2015 Showing how to transfer branding rules from one field to
another and gain an understanding of commonalities involved
with successfully building brands across industries and
markets; this book provides a comprehensive and topical
9/26/2011 Examining key topics such as the nature of feelings; moods;
personality; measuring the brain; consumer behavior; decision
making; and market segmentation; this book investigates
developments in neuroscience and neuromarketing and what
1/8/2015 Offering a valuable how-to manual on not just managing; but
thriving in a fast-moving; competitive environment; this book
covers key business challenges including the need for
leadership; the importance of change and the imperative of
5/22/2012 Using successful real life business plans from companies
such as IKEA; Starbucks and LinkedIn; this step-by-step book
is an essential guide to all aspects of business planning for
entrepreneurs; senior executives and students alike.
12/22/2009 Supported by real-life examples of successful plans from both
entrepreneurs and larger businesses; this book brings
together the process and procedures required to produce that
persuasive business plan.
8/13/2009 Packed with insight; techniques; call centre staff evaluation
methods; and useful case studies; this book provides all you
need to ensure that your contact centre teams are properly
trained; managed and motivated to deliver the results you
10/12/2012 Providing tested career advice readers can trust; this handy;
quick fix reference guide brings in expert opinions from
professionals in organizational psychology; HR; and other
industries to show readers how to improve career prospects.
7/28/2004 This author's intelligent dissection of competition; pressure;
human capital; retail; IT; employees and customers; and
more; will open the eyes of directors and managers to likely
future outcomes for their business sectors and organizations.
8/19/2004 Packed with practical information; case studies and exercises;
this all-inclusive book offers a straightforward and practical
process for coaching others.
2/21/2008 Designed to help newly appointed company secretaries do
their jobs efficiently and comply with Company Law; this guide
will help prevent problems from arising during the day-to-day
administration; and avoid potentially costly omissions.
12/4/2002 This resource provides a strong focus on personal
development and interactive skills groups.
11/4/2011 Providing a road map for implementing mentoring programs in

an organization; this valuable resource provides a step-by-
step guide for anyone who wants to create and run mentoring
schemes with confidence and success.
10/14/2014 Featuring interviews with some of the world's most successful
networking experts to back up techniques and suggested
strategies; this book demonstrates how to use networking in
person and online together successfully for powerful results.
11/17/2011 With international case studies demonstrating how recruitment
contributes to business success; this helpful guide presents
best practices in recruitment such as relationship building for
long-term hiring; assessing and selecting candidates;
6/13/2013 Designed as a resource that can be read as a whole or dipped
into as needed; this book applies the authors' marketing know-
how to every aspect of the marketing mix; making it a valuable
resource for general managers; non-marketers and marketing
5/8/2007 Based on the author's highly successful four-step action plan;
this compelling book takes readers on a journey of self-
transformation to help them develop clarity of vision and
renewed confidence in their own judgment and abilities.
11/8/2011 While emphasizing the implications for one's work life; this
book helps readers think through how best to use their talents;
and shows them how to confront and overcome the internal
conflicts that hold them back.
7/31/2008 Including a checklist that enables you to tailor presentations to
your particular circumstances; this book provides a complete
account of how to be effective at giving; preparing and helping
with the many different presentations that crop up in business.
7/26/2007 Taking a new approach to leadership theory; this book argues
that modern leaders should engage with employees and
improve performance by building on trust; giving meaning to
workplace relationships and by creating dialogue within the
6/25/2012 With insights based on the latest advances in neuroscience
and psychology; this book explores the relationship between
consumers and brands; analyzing the types of communication
and their perception of brands.
6/25/2012 Based on solid research which will help organizations achieve
sustainable success; this book is aimed at helping
organizations become a business in which people are the key
driver of growth; sharing engaging content and building the
6/21/2012 Illustrated with an extensive number of examples of
advertising campaigns; this book is full of practical tools to
help transform a company's strategy and kick-start
conversations with its customers.
3/25/2004 The author of this text identifies the common stumbling blocks
that threaten all CRM projects; regardless of vendor; product
or technology; and proposes practical solutions to get around
them.
4/25/2003 Based on a unique global survey conducted by QCi that
aimed to reveal the true relationship between effective
customer management and business performance.
1/11/2013 Containing helpful tips from award winning assistants and
industry experts; this guide provides best practice advice on
meeting the demands of the 21st century administrative
professional's role; emphasizing personal leadership
10/12/2015 Placing special emphasis on career development and
learning; this comprehensive and accessible guide covers all
the skills needed to progress one’s career; offering advice and
help with time management; networking; relationship
10/16/2012 Including a comprehensive checklist for managing events; as
well as minute-taking templates and examples; this accessible
guide places special emphasis on professional development;
providing help and advice on the skills necessary for career
11/16/2011 Laying out a business decision-making process built on the
premise that doing the right thing is more than a noble idea or
a compliance issue; this book shows how to gut-check
personal motivations and to take ownership of outcomes;
4/28/2003 Aims to make sense of the generic terms; jargon;
abbreviations and management buzzwords of the transport
and logistic industries.
3/5/2004 This book provides a practical and sensible approach to
dealing with diversity issues and the need to understand and
change underlying attitudes; coverage includes prejudice;
racism; sexism; and more.
7/27/2006 Including new information and case studies on how to
implement a Race Equality Impact Assessment; this book
provides guidance on designing diversity training as well as
advice on appropriate techniques to help bring about
8/11/2009 Providing clear guidelines on diversity issues and on
designing diversity training; this practical book includes
techniques to bring about attitudinal change as well as advice
on dealing with workplace racism; sexism and prejudice.
5/26/2015 Offering practical tools; techniques and models to effectively
support any change initiative; this handbook is explicitly
designed to help practitioners; employers and academics
define and practice change management successfully and to
5/8/2007 Including a large number of letters; policy documents and flow
diagrams to assist you in dealing with many of the topics
covered; this book will point you in the direction of the actions
you may need to take to deal with a variety of employment
5/10/2005 Designed to point you toward the actions you may need to
take to deal with a variety of employment issues; this
informative guide attempts to identify those aspects of
employing staff that any employer must know to be able to
8/17/2009 Containing a wealth of sample letters; forms; policy
documents and procedures for dealing with issues; this book
provides comprehensive; reliable and practical guidance that
will ensure that employers stay on the right side of the law.
8/27/2014 Providing useful tools and techniques to apply in practice; this
book explores how individual leaders can develop their own
skills to contribute to the success of the business by
developing an engaged; empowered and transparent
7/28/2009 Setting out straightforward procedures; relevant to all types of
situations; this practical; realistic guide demonstrates how
simple it is to behave with fairness; courtesy and sensitivity to
all.
6/9/2003 A companion resource for anyone involved in brand issues.
This book contains over 100 business models and techniques
for building brand value.
10/28/2009 Drawing on a wide range of case studies and examples; this
book explores how managers can engage their staff to
become more productive; engender greater levels of customer
satisfaction; drive organizational success and retain talented
3/25/2008 Written in an accessible easy-to-follow style; this essential
guide will enable readers to quickly make sense of the term
'employer branding' and demonstrates how to apply it in order
to become an attractive employer.
11/30/2009 By exploring what mediation is; why it is necessary and how it
works; this book analyzes the reasons for conflict and
suggests useful everyday communication skills to help defuse
anger or aggression.
8/20/2015 Presenting scientific evidence of the destructive nature of fear
in the workplace; this book shows managers new; efficient;
cost-effective; healthy ways to restructure and successfully
run their businesses based not on fear but on the emotions
3/23/2006 An indispensable introduction to fundamental management
topics and know-how; this practical manual offers expert
advice on the immediate difficulties faced by a new manager.
5/16/2007 A comprehensive and accessible guide for both franchisees
and franchisors; this informative book offers advice on the
best way to choose a franchise; plus includes an A-Z directory
of franchises arranged by each major market.
6/9/2011 Portraying the growth of some of the world's most successful
supermarkets such as Tesco; Sainsbury's; Asda; Safeway;
M&S; Walmart; Aldi and Lidl; this compelling book shows how
they have each responded to the significant changes in the
1/15/2008 Containing the latest thinking in group training methods; this
practical guide breaks down the stages of designing and
developing a successful training course and all the key skills
needed to deliver effective group training.
9/13/2007 Practical and easy-to-follow; this guide shows companies how
to put IP at the heart of their strategy and create value from
their patents; trade marks; designs; copyrights and knowledge
bases.
10/14/2015 Offering a template for best practices in Intellectual Property
(IP) Management; this book is a practical and easy-to-follow
guide that reveals exactly how IP can contribute to improved
competitive performance and to greater value on the balance
2/25/2011 With commentary from the World Bank; BP; 3i;
PricewaterhouseCoopers and Watson Wyatt; this book
examines shareholders’ rights; directors' responsibilities;
issues relating to control and disclosure; and the relevant
1/13/2014 Providing a full explanation of the key finance areas of
international trade; this insightful book offers a complete and
thorough assessment of all the issues involved in
constructing; financing; managing and completing a cross-
4/1/2014 Providing a broad strategic framework for planning as well as
a clear and straightforward description of the basic functions
and elements; this book helps in the logistics manager's quest
to improve service and reduce cost; as well as keeping them
12/3/2009 Providing over 200 job descriptions and coverage of the new
Age Discrimination legislation; this time-saving book allows
you to select featured job elements and build a complete and
well-structured job description.
12/10/2007 Packed with concepts and processes; tools and presentation
materials; this comprehensive book was written specifically to
help project managers improve their performance using tried
and tested techniques.
3/11/2013 Packed with examples and practical advice; this guide will be
useful for managers who want to better their organization's
environment by making it a happier; more engaging place to
work.
8/2/2006 Clearly laid out with flow-charts; key point summaries; and
simplified procedures for dealing with common accidents in
the workplace; this book enables managers to comply with the
law and draw up health and safety procedures for their
4/7/2014 Demonstrating how inclusion is not just a moral imperative but
one that brings economic and other intangible benefits to
organizations; this book will help organizations deliver
improved employee recruitment and retention; enhanced
9/2/2014 Designed as a practical guide to the effective management of
ideas and knowledge; this book explores how individuals and
companies can stimulate new innovation and protect their best
ideas in a competitive and aggressive marketplace.
9/28/2007 Stressing the importance of innovation and creativity in
modern business to help organizations secure competitive
advantage; this book shows how to apply methods of
innovation and creativity to the individual; to business peers;
9/9/2003 Through this accessible approach; the author offers guidance
on how to develop the confidence and competence to become
an inspiring leader. There is no magic formula; but the
valuable advice presented will help aspiring leaders to realize
5/6/2005 With contributions from field experts; this unique; authoritative
guide offers detailed insights into the evolution of the industry
and future trends; sources of best practice; becoming an
excellent client; client-consultant relationships; and more.
4/27/2006 Packed with examples of formal interview settings;
questioning techniques and useful advice; this comprehensive
guide provides readers with tools to hone questioning
techniques; listening skills; body language; and much more.
11/16/2011 Featuring insights from the CEOs at The Red Cross; Deloitte;
Unilever; the World Wildlife Fund and GlaxoSmithKline; this
book reveals how they listen; how they respond; how they
have learned to be more focused on relationships; and how
9/18/2014 Based on interviews with over 60 extraordinary leaders from a
wide range business and government sectors; this book
provides a unique insight into how they have responded to the
demands of a transparent world; reports on what they have
7/28/2008 Packed with real-life examples; practical methods and lateral
thinking exercises; this lively and energetic book will teach you
dynamic; up-to-date techniques to unleash the creative
energies of your people and shows you how to use them
5/18/2005 Unleash the creative energies of your people immediately.
With a lively and energetic approach; this book describes how
the lateral leader develops the vision; culture and processes
that transform a regular business into an innovation hothouse.
8/4/2006 Designed to help executives and managers gain insight into
their own leadership; this hard-hitting; day-to-day guide
pushes you to analyze your own strengths and weaknesses;
and systematically build your personal capability to create
12/21/2010 A business book that crosses boundaries; this personal study
weaves the story of Muhammad's life together with aspects of
Bedouin culture and ancient proverbs to provide key points for
leaders and aspiring leaders.
9/29/2014 Using examples drawn from various executives’ experiences
and descriptions of psychological behaviors based on the
Diagnostic and Statistical Manual of Mental Disorders (DSM-
IV) and the Hogan Personality Inventory model; this book
8/25/2014 Based on research that identifies the five different groups of
skills that leaders must have; this book is filled with tips;
exercises and advice that explains how to become a leader
that people want to follow.
6/26/2012 Full of exercises and practical wisdom; this handy guide
reveals the essential skills needed to lead successfully and
how to become a leader that people want to follow.
5/9/2013 Bridging the gap between the tools and the concepts of Lean;
this straightforward guide offers a practical; easily accessible
resource for anyone preparing for; implementing or evaluating
Lean activities.
10/16/2015 Exploring how Tesco used lean thinking; loyalty and simplicity
and grew under a determined supply chain strategy to achieve
their dominant UK and global position; this book uncovers why
Tesco is as successful as it is today and how they did it.
9/2/2014 Featuring case studies and interviews from a range of high
profile practitioners; this book defines the role of the new
learning leader and illuminates the practical implications for
creating and implementing a learning strategy for the 21st
11/18/2013 Written for logistics managers in the areas of transport;
warehousing and inventory; this thorough reference provides
a comprehensive set of tools to tackle many of the day-to-day
issues in order to drive efficiency and business success.
10/15/2012 Revealing the marketing strategies used to transform
businesses such as Ferrari; BMW; Louis Vuitton; Cartier;
Chanel; Armani and Ralph Lauren into worldwide successes;
this book rationalizes those business models which have
9/29/2014 Using unique research and case studies from a vast array of
leading brands including Burberry; Grey Goose; and Rolex;
this book examines how luxury is evolving and which
fundamental aspects of the business need to be prioritized in
3/15/2006 Filled with expert knowledge and up-to-date information; this
jargon-free text unravels legal complexities and explains how
to establish systems and procedures for effective health and
safety management in any type of organization.
8/29/2004 This crucial text brings together tools; checklists and
techniques to enable the reader to put together internal
marketing audits that are applicable to any organization.
5/13/2013 Marketing is key to the health and wealth of organizations and
a vital component in business strategy. This book identifies
the issues inside the field of marketing that stand in the way of
sustainable marketing capabilities; both for the individual
8/29/2011 Equipping readers with the techniques and knowledge to
motivate and manage their teams; this book quotes the
experiences and insights of practicing international managers
and describes differences and difficulties as well as the skills
4/15/2014 Equipping readers with the techniques and knowledge to
motivate and manage their teams; this accessible guide
quotes the experiences and insights of practicing international
managers and describes differences and difficulties as well as
5/28/2015 Drawing on psychological research; interviews and key
examples; this book identifies seven key mindsets that
highlight the consistent; predictable thought behavior patterns
that every great manager employs; and shows how it is
8/19/2009 Offering tried and tested models and self-assessment
techniques; this handy guide provides you with the structure
and guidance you need to minimize disruption and maximize
performance during the crucial first 100 days.
4/30/2012 Explaining the latest techniques used by companies
worldwide; this popular reference covers all the leading issues
faced by brand strategists today; supported by numerous
international case studies.
9/16/2008 Revealing and explaining the latest techniques used by
companies worldwide; this practical guide covers all the
leading issues faced by the brand strategist today; supported
by an array of international case studies.
2/22/2011 Filled with examples of trends and comments from industry
insiders; this book reveals how consumer trends work; how to
spot them; and how to use that knowledge to gain financial
and competitive advantage.
7/20/2006 Sharing lessons learned in the outsourcing trenches; this
practical handbook will prove invaluable to managers who are
contemplating using outsourcing as a strategic weapon.
6/28/2004 The author of this book examines the minds of great Western
thinkers like Plato; Aristotle; Kant; and more to reveal what
they might say about branding if they were alive today.
1/18/2008 Highly readable and accessible; this book deals with all
aspects of the distribution of insurance through third party
providers; the responsibilities and liabilities within the context
of current law; and good practice.
6/1/2015 Helping project managers transform into proactive;
accountable project leaders; this book explains what good
project leadership looks like and explains how to make the
transition using concrete tools and strategies.
10/28/2009 With sample slides and plenty of examples reproduced in
PowerPoint style; this straightforward; practical guide is a
clear how-to book that will help you to add explanatory power;
style and professionalism to your presentations.
5/25/2005 Packed with unique concepts; processes and models; this
comprehensive title will assist anyone responsible for
converting strategy into reality. It will also enable readers to
develop project management skills that customers demand.
5/30/2015 With input; observations and case studies from Chief
Procurement Officers (CPOs); business development
professionals; and business leaders; this book is ideal for
procurement practitioners who wish to develop a cutting-edge
7/28/2009 Containing practical advice on attracting the right candidates
and finding and retaining new clients; this thorough guide
explains how to develop a recruitment strategy to ensure the
recruitment professional can fill vacancies successfully.
10/16/2012 Addressing recent developments in the field including the rise
of Recruitment Process Outsourcing (RPO) and Managed
Service Provider (MSP) business models and social
networking; this book provides practical advice on on client
1/7/2013 Presenting a systematic approach to the development of your
business and the growth of your organization; this book offers
a repeatable and scalable methodology to develop
partnerships between professional services providers and
7/20/2006 Containing hundreds of practical examples to enhance your
understanding of project management; the book skillfully
guides you through the four critical phases of the project life
cycle: initiation; planning; execution and closure.
5/20/2015 Using a psychological approach to explain how fear manifests
itself within organizations; this practical book looks at how fear
impacts the workforce and how; by reducing willingness to
take risks; it can inhibit economic growth and innovation; at
10/12/2012 Including case studies from centuries old companies as well
as young stars of the Internet age; this timely book addresses
not only how entrepreneurs can succeed but also how they
might fail; or fail to achieve full potential.
6/4/2015 Featuring practical exercises and tools; this book explains
what managers can do on an individual level to ensure their
company has a positive impact on its employees; customers;
environment; and society.
5/12/2015 Exploring the role of responsible leadership in an organization
with a framework for how to incorporate it into company
culture; this book challenges common-held beliefs established
from traditional management methods and provides the
10/16/2012 Aimed at small retailers who are serious about growing their
business; this book provides a practical ten step method to
show them how to map out a unique plan so that they can
thrive; even in uncertain times.
7/8/2009 Analyzing the changes in the retail industry and the strategic
options now open to companies; this book describes the key
concepts of Efficient Consumer Response (ECR) and
provides several illustrative cases to demonstrate the results.
5/10/2011 Supporting each tool by questionnaires; checklists and opinion
surveys that can be used as the basis for analysis;
discussions in workshops; project teams and focus groups;
this book provides practical; step-by-step guidance on
5/18/2011 The emerging markets are driving economic recovery; and a
new cadre of professional is emerging. This book describes
how organizations need to restructure and change their ideas
to embrace the global nomad and maximize their power in the
12/30/2006 Drawing on a wide range of expertise and know-how in IT;
law; insurance; accounting and consulting; this practical guide
is designed for managers in developing and implementing
appropriate strategies for online risk management.
6/8/2005 Drawing on a wide range of expertise and know-how in IT;
law; insurance; accounting and consulting; this unique text is a
practical guide for managers in developing and implementing
appropriate strategies for online risk management.
7/27/2006 Providing thoughtful insights from a man who truly understood
the importance of humility and humanity; this astute text
forcefully outlines how leaders must take personal
responsibility for all their decisions and actions.
6/25/2012 A practical; eclectic; pragmatic guide to creating a strategic
plan; this book provides exercises; data gathering; analysis;
two workshops and an implementation plan to help your
company create a map to the best future possible.
6/2/2005 Drawing on the expertise of leading professionals;
practitioners and regulatory authorities; this expansive text
reviews specific challenges sustainability can involve from
energy use to employment rights; and from air pollution to
2/24/2010 Translating the principles of sustainability into strategic and
operational reality; this book reviews the specific challenges
that sustainability can involve; from energy use to employment
rights; and from emissions trading to corporate governance.
1/22/2008 Containing case studies; international research findings; and
practical tools; this book will empower you to understand the
forces affecting recruitment and retention and harness them
for the long term good of your organization and customers.
10/11/2012 Featuring a foreword by the Harvard Business Review's
Thinkers50 most influential leadership thinker Marshall
Goldsmith; this book offers a dynamic; flexible approach to
succession planning to ensure an organization has the right
1/5/2012 With real-life case studies to illustrate the theory; this
engaging and practical book is valuable to those who want to
put their training experience into a coherent context; as well
as to managers who need to understand the role that training
8/9/2004 This new edition covers the role of computers and online
training; recent developments in competency; lifelong
learning; benchmarking and auditing. It is also illustrated
throughout with real-life examples and numerous figures and
7/24/2009 Enabling you to take part in strategic decision-making within
your company; on an equal footing with MBA graduates; this
accessible and in-depth book places MBA skills within reach
of all professionals in both large and small organizations.
1/26/2005 Packed with practical tips and techniques for developing
professional skills; this is the essential guide for all consultants
wishing to upgrade their skills and become leading edge
practitioners in their field.
8/9/2006 Offering both theory and practical exercises guiding the reader
through the total process from start to finish; this book
provides a one-stop reference for designing and delivering a
successful training course.
1/12/2012 Containing theoretical concepts followed by examples of
practical application; and a blend of text and graphics to
appeal to a wide range of learning styles; this user-friendly
guide is a one-stop reference to designing and delivering a
5/17/2003 Packed with insights from employees and managers;
exercises and questionnaires; it helps you to formulate a long-
term plan for your career success.
10/12/2012 Through interviews with influential individuals in the Middle
East that exemplify what it means to be a leader; this book is
a positive examination of the importance and impact of the
leaders behind the scenes in every organization.
9/7/2011 Providing a clear explanation of what talent management is
and how it benefits companies; this book covers the key areas
crucial to implementing effective talent management;
including: succession planning; creating talent pools; working
6/10/2013 Ideal for anyone engaged in bidding activity; from the bid
novice to the professional bid manager; this unique book
explains key skills; such as getting to know a a customer;
competing with other bidders and landing the deal.
11/15/2013 Analyzing both the strengths and weaknesses of thought
leadership; this practical book provides marketing strategists
with the tools and knowledge required to fully take advantage
of this often mysterious; but always effective marketing
10/11/2012 Explaining all the main theories and models used by
psychologists; this quick and accessible guide gives coaches;
trainers and project leaders all the essential information to
immediately implement business and positive psychology
5/13/2013 Drawing on a diverse array of case studies; this book provides
a developmental framework through which individuals can
scrutinize their own leadership; inject it with new life and
meaning; and release the energy and creativity necessary for
7/21/2009 Setting out fifty practical ways to help your business and its
financial situation; this practical guide will help you formulate a
crash program of well selected measures that should assist
your situation and help you to maintain business success.
5/17/2003 As this lively and thought-provoking book shows; the best
route to organizational success is through developing people
to their full potential.
8/8/2006 Incorporating real-life case studies and examples of
successful learning structures; this book offers a new strategic
and practical approach to workplace learning that responds to
today’s environment of change and provides a way through
12/18/2010 Helping readers develop the skills required to rebuild a
business; this book gives you the tools to make the right
decisions after a crisis; communicate those decisions
effectively; and deliver results.
3/26/2014 With practical tools; steps and advice; this book examines why
the transfer of learning has been missing for so long;
evaluates current solutions; exposes their weaknesses; and
offers a new solution in their place.
5/3/2012 Written and compiled by IQ-test experts; this valuable
resource contains 1;000 practice questions that are similar to
those on an actual IQ test; and presents a simple guide to
assessing individual performance.
5/3/2013 Covering every aspect of starting a new job or internship; this
practical guide will prepare job seekers for the toughest few
months of their lives; when fitting in is everything and first
impressions count.
8/14/2014 In order to energize managers and leaders; they need to feel
challenged; stretched and inspired. This thorough resource
captures ideas specifically designed to motivate executives to
develop their own distinctive approach to thinking differently
5/25/2007 Featuring many fascinating real-life examples (both good and
bad); this pragmatic text will help managers understand what
a brand is; what it can do for them; and how it supports the
strategic goals of the business.
6/26/2012 Packed with real life examples and helpful tips; this jargon-
free guide offers practical workplace change techniques that
can help you to transform stressful situations by changing the
way you think and behave.
7/21/2009 Including real-world examples of digital marketing successes
and expert opinions; this practical and comprehensive book
will give readers the tools to utilize the power of the internet to
take their businesses wherever they want them to go.
8/27/2014 Examining the world of digital marketing - how it got started;
how it got to where it is today and where the thought leaders
in the industry believe it is headed in the future; this book
demonstrates how to harness the power of digital media and
11/16/2011 Exploring self-awareness; self-motivation; relationship
management; how to assess and develop your EI; habits of
emotionally intelligent people; and more; this book will make
the principles and practice of emotional intelligence more
3/8/2004 Offering everything you need to be able to understand and
develop your facilitation skills; the book provides a critical
synthesis of established and current theory.
9/29/2014 Explaining the context; meaning and value of markets while
debunking myths around how markets are defined; this book
provides ways to take advantage of the assets a company
possesses and develop new assets for the target market.
11/16/2011 Taking readers a step closer to experiencing success at work
and in everyday life; this clear; jargon-free book simplifies the
key concepts of NLP and emphasizes the differences between
rapport and relationship; and how both can be better
1/11/2011 By describing familiar workplace situations in plain English;
this insightful book explains how to apply the principles of NLP
in a working environment in order to achieve personal and
organizational goals.
7/8/2015 Including learning objectives; diagrams; activities; highlighted
key points; and annotated further reading; this unique guide
balances the reflective practice necessary to develop
analytical skills and the knowledge needed to utilize different
6/10/2015 Accessible and practical; this book draws on experience;
advice and tips from dozens of digital marketers and social
media experts to create a comprehensive guide to current
practice.
9/2/2011 Offering insight into buyers' strategies and behaviors; this
book helps sales professionals deal more successfully with
buyers and regain power in the buyer-seller relationship.
8/13/2007 Based on worldwide research into CRM supported by IBM;
this introspective book provides a combination of marketing
theory; practical guidance; case studies and implementation
techniques; while emphasizing the need for constant re-
8/20/2015 Written for the current business environment; particularly start-
ups and consulting companies; this guide offers ideas;
examples; step-by-step action lists; quick tips; and goal-driven
chapter summaries to help businesses create compelling;
2/13/2013 Showing readers how to generate business by creating
compelling marketing content and distributing it effectively;
this book provides strategies for developing and sharing
information that clients; customers and search engines really
8/19/2009 Including a wide range of international case studies; as well as
checklists; templates and flowcharts; this book gives you
practical advice on how to determine employee worth; as well
as how to structure and implement approaches that recognize
4/18/2012 Featuring exclusive interviews with Walmart executives and
the CEO of Walmart US; this book provides the necessary
insights to understand how it became a retail giant; the
lessons that can be learned; and what is in store for the future.
8/28/2014 Supported with numerous case studies that demonstrate how
to apply new technology; minimize spending; and create
efficient; stream-lined operations; this invaluable resource
considers the many aspects of warehouse management;
6/8/2015 Packed with examples from organizations that have
successfully transformed their customer relationships; this
strategic guide presents a clear model that illustrates how to
integrate an “emotional” layer in any digital strategy to achieve
9/28/2011 Containing helpful information on winning with people; winning
in the workplace; and rules for making a great impression; this
snappy; concise book gives real-life advice for achieving
success in the workplace.
1/14/2008 Bursting with industry insight and drawing on examples from
TV’s Top Gear to Muhammad Ali; this book gives you the
techniques and tactics you need to help you maximize your
sales performance; whatever your role in the company.
1/29/2010 Helping you assess the pros and cons of overseas
employment; including job markets; taxation; international
education; relocation and medical issues; this book addresses
everything you and your family need to know about expatriate
1/19/2011 Filled with case studies; tips; techniques and strategies; this
book describes survival tactics for working with 15 very
difficult personality types; and will show you how to respond to
"enemy" co-workers in a thoughtful; strategic; constructive
4/29/2010 With real-life examples of workplace learning; this book
identifies a variety of learning strategies and methods;
explains how to select the right method for a specific situation;
and illustrates how these methods can add value to overall
5/9/2013 A hands-on; practical guide to writing style for PR students
and practitioners; this resource offers advice on the basic
principles of grammar and also covers essential editing and
presentation skills.
9/21/2011 Offering advice on how to manage an online image through
media such as LinkedIn; Facebook; and Twitter; this book
shows readers how to stay connected to the things they care
about; find a better job; recruit staff; or find similar people to
12/29/2004 This concise guide provides you with some simple; practical
ideas and techniques you can put to use immediately to
become a more professional and successful sales person.
3/28/2003 This book will help you determine whether going into IT
management is the right choice for you; and to give a basic
grounding in the new skill set and mindset to achieve peak
performance.
4/5/2004 Use this book to deisgn and create your desired life by
examining your spiritual strengths and weaknesses; health;
career and business; social and material goals; money and
investments; and much more.
3/28/2003 By following this step-by-step success system; you can
change your life from where it is now; to having the life of your
dreams.
4/8/2003 Change your work habits to foster more personal satisfaction.
9/12/2002 Different ideas and spins on business plan writing and

entrepreneurship.
6/11/2014 Intended for students who will be involved in cross-border

investment and financing decisions as multinational firm
managers; transaction advisors; or investors; this text aims to
help them develop analytical tools that incorporate key
6/17/2014 Written in a simple; lucid and easily understandable style; this
book is an indispensable India-specific text giving
comprehensive coverage to leadership trends in relation to
role-efficacy of managers/leaders against current corporate
12/30/2015 Containing review questions and self-practice problems; this
book seeks to develop students' understanding of model
building; solution procedure and the process of analyzing
results obtained either by manual methods or by using
1/20/2015 Through vivid examples involving organizations ranging from
HP and Google to Telefonica and the US Marines; this book
provides a set of practical tools and ideas any leader can
begin using immediately to succeed in a changing world.
8/17/2015 Charting the way for businesses to navigate the next 20 years;
this book sheds light on the road Australia has travelled and
the efforts of the inspired business leaders who shaped that
journey.
2/10/2015 Presenting a homeless man's account of a life-changing
journey to acquire the 7 gifts of leadership and life; this
fascinating parable takes readers on an incredible journey of
discovery and redemption; and reveals that the gifts of
2/25/2016 The My Practical MBA Series provides the latest thinking as
well as perennial techniques for a range of business
challenges. This guide dicusses how diversity can be a
valuable differentiator; enabling organizations to attract and
3/2/2015 Showing us how leaders can think holistically but act
personally; this book provides a clear guide to succeeding in a
turbulent market with practical insights and examples from
organizations that have successfully developed their business;
challenges. This concise guide offers strategies for developing
a high-performing team and leading an effective team.
3/4/2015 Business provides countless examples of companies that
have achieved greatness; companies for whom profit is
necessary but not a sufficient condition for success. These
stories and the business lessons they provide are brilliantly
7/7/2015 With savvy advice from someone who has survived the
unpredictable and often surreal world of the creative industry;
this book tells the story of illustrator and art director’s journey
to a freelance career working with the world's most glamorous
1/20/2015 Providing fascinating profiles of 15 Chinese female
entrepreneurs - their day-to-day lives; businesses; plans and
ambitions; this book explores their role in China's economic
expansion.
challenges. This concise guide explains that the value of
coaching and mentoring is that they clarify issues; solve
1/26/2015 Presenting the best practices and techniques in business
coaching; this thorough book is comprised of twelve case
studies in coaching; based on individuals who were unhappy
with their professional lives.
1/20/2015 There’s never been a better time to discover how to influence
people using nothing more than the words on a page or
screen. This invaluable; modern guide reveals how anyone
can learn to write for business in a way that is brand-literate;
2/26/2015 Presenting different measurement tools developed over the
last two decades; this book is an in-depth investigation of the
psychosocial nature of corporate reputation; and invites the
reader to join the journey of discovery.
1/20/2015 Presenting a manifesto for the changing face of advertising in
the social and digital media landscape; this book provides
ideas and direction for this evolution in this timely and
important resource for everyone involved in the advertising
2/10/2015 Written in an easy-to-read style; this is a practical book for
understanding and dealing with the wide range of characters
you meet in your working life; and will arm you with the
ammunition you need to cope with situations from the norm to
challenges. This succinct book discusses how employees;
instead of waiting to be told what to do; increasingly need to
challenges. Written for people who operate across business
divisions in a matrix management structure; this toolkit
challenges. This toolkit explains how employee engagement
works and why it is so significant; and provides practical
challenges. This concise guide shows leaders how to develop
the skills of their team members to face ongoing challenges
challenges. This concise guide provides a checklist that will
help you develop a fulfilling; rewarding career in both the
3/26/2015 Allowing foreign investors in China to reduce the uncertainties
that are inherent in a country that is so different from their
own; this book will help facilitate trade and investment
between China and other countries.
7/8/2015 Written by one of the world’s leading business coaches; this
book provides authoritative and proven guidance and
techniques for managers; executives; or indeed coaches; who
want to bring out the full potential of their employees and
challenges. This guide explains that the best approach to
negotiation is to focus on maximising influence; finding
2/18/2015 Explaining how to up your emotional intelligence quotient and
to use it to get positive outcomes at work; this book shows you
how to get to know and control your own emotions; to become
self-directed; resilient and success-oriented.
challenges. This concise guide discusses how adapting
methods in the light of experience is an important aspect of
challenges. This succinct book discusses how priorities should
constantly guide management decisions and influence the
7/2/2015 Presenting a manifesto for leading organizations in the post-
industrial age; this passionate and insightful book makes a
case for courage; authenticity and resilience as the key
attributes of tomorrow's manager.
12/11/2015 Using the metaphor of the four-leaf clover; this book explains
that all companies create value to subsist in the medium and
long term; and it will help you discover how your company can
be turned into a symbol of good fortune for the community.
2/23/2015 Based on solid insight and research; this valuable resource
will help you understand Generation Y and how they differ
from the other generations; as well as how to make the most
of their unique strengths and ways of doing things.
1/16/2015 The Internet is behaving in a way that is affecting everything
we do. Offering a controversial insight into where we are
heading in the age of the web; this book examines the great
impact the Internet will have on society and business.
1/20/2015 With practical tips and tricks to help you lead a more creative
and imaginative life at work and home; this book inspires us to
work harder with our creativity both as individuals and
companies; and contains wonderful stories of people from
challenges. Influencing people is a vital leadership skill; and
this succinct book explains how it is linked with the ability to
challenges. This concise guide shows leaders how to lead
from the front; set and demonstrate the standards for integrity;
2/19/2015 Using real life examples and proven methods to help the
reader gain direction and focus in their career; this practical
and easy-to-digest book aims to make individuals more
employable by changing attitudes and behaviors along the
3/26/2015 Great managers and leaders; at whatever level; are ones
capable of driving performance and change through people.
This book provides essential actions and behaviours to pursue
(and those to avoid) for any manager who is seeking the path
challenges. This brief guide explains that leading change is
about being flexible; overcoming the boundaries and
challenges. This concise guide shows leaders how to
proactively look for ways to reinforce their direct report’s own
2/10/2015 Rich with fascinating stories; examples; and insights; this book
delves into the success factors for marketing and branding in
the vibrant and significant new Muslim world; and what the
West can learn and apply to its own markets.
7/28/2015 Presenting management as a system or a model through a
combination of graphics; diagrams and text; this guide offers
an exciting visual-thinking approach to help managers;
leaders and entrepreneurs think through their options and find
challenges. This concise guide explains to leaders that taking
steps to ensure that the risks resulting from their decisions
challenges. This concise guide shows how appraisals can
help leaders learn more about their team; and shows how
challenges. Nurturing; developing and retaining the most
talented people requires constant attention and action in
challenges. This concise book offers suggestions for
Executives to not only manage their own time effectively but
7/23/2015 Clearly and concisely explaining how managers make
innovation more than just a breakthrough moment; this book
offers the real experience of the world’s best Innovators - not
just the hot tech companies of the moment; but companies
8/17/2015 Exploring the way in which the Steam Engine organizational
model is no longer offering job satisfaction to its managers;
this book calls on a new generation of organizational leaders
to stop trying to fix a broken and outmoded structure; and to
2/19/2015 Our need for certainty; to know what’s going on; to have all
the answers; exerts strong pressure in our lives. This book
argues that it is by not knowing that we in fact develop an
exploratory mindset; and discover; engage; and create new
2/25/2015 Explaining how to build a compelling core story and apply it
across a range of communications; this book demonstrates
how trends in social media and content marketing are making
this most ancient communication art ever more urgently
challenges. This concise guide explains how personal
development planning will help you stay fully in control and
challenges. This concise book discusses how recruitment and
selection are among the most important; significant and
8/18/2015 Painting a roadmap for the future of marketing to the rich and
superwealthy; this book combines broad strategic knowledge
with probing sector research to highlight what works now and
what is likely to continue working in the future.
2/12/2015 Providing expert analyses of the modern retail sector; this
book argues that retailers should not simply act differently in
response to this shift; but they should also think differently and
even challenge the organizational and cultural structures on
2/10/2015 Providing an inside story of the struggle for survival in one of
the world’s most dynamic industries; this book is about
change; about its challenges; and the talent necessary to
drive it through.
2/24/2015 Social networks and social networking covers a wide
spectrum and encompasses many different ways of engaging
with people. The book explains each of these and helps you to
create the right social networking strategy for you.
1/16/2015 Drawing its principles from psychology; sociology; philosophy;
neuroscience; and leadership; this book shows how an
organization's values and brand can be translated into the
daily practices and behaviour of their employees; drawing a
1/21/2015 Based on results of never publicly seen real-world research;
using ethnographic and neuroscience studies on some of the
world's leading brands and retailers; this is an insider's expose
on how shoppers choose and buy brands (often without
2/9/2015 Providing an analysis of the practices and disciplines that
underpin the successful challenger organization; this book
examines the leadership skills and the organizational culture
required for companies to become challengers in their
3/23/2015 Drawing on lessons from the military and corporate worlds;
this book provides the compelling evidence that the
commando way works in business; and it gives the corporate
leaders of today and tomorrow insight; guidance; and the
3/26/2015 Providing the principles and practices necessary for conscious
leadership which you can immediately apply in your
organizations; this jargon-free book describes the nine most
fundamental but often neglected truths about human beings
12/15/2015 Featuring exclusive interviews from leading content marketing
pioneers from around the globe such as Joe Pulizzi; Chris
Brogan; Ann Handley; Robert Rose and Jay Baer; this book
introduces a brand new marketing vocabulary.
11/25/2015 Explaining why internal decay is normal; this important and
fascinating book shows how and why solutions can be found
by countries and companies enabling more creativity and
adaptability than ever before.
2/25/2015 Including tips and advice on how you can apply them to your
own situations; this accessible guide presents fifty of the most
useful diagrams that are used by consultants; academics;
MBA students; and smart managers globally to assist with
1/22/2015 Including tips and advice on how you can apply them to your
own situations; this book presents 50 of the most useful
diagrams and visual techniques; many of which are used by
consultants; academics; MBA students and smart managers
8/25/2015 Providing 50 short but powerful ways to raise your impact
level in business; this book will enable you to create
responses in others and to ensure that every encounter
(within your company and outside of it) has the potential to
12/11/2015 Offering an essential case study in creating a global brand
with an idea at its very core; this book reveals the trials;
challenges; and successes experienced by Unilever; including
real and practical takeaways from this groundbreaking
2/19/2015 Presenting a strong case for why the nearly 80 million baby
boomers are marketing’s most valuable generation; this book
outlines the basic rules of marketing engagement with this
cohort along with practical ideas that brands and businesses
3/9/2015 Explaining how agility within your company can be built
through a three-point; people-centric approach; this insightful
book will help you understand your options; make the choices
required to successfully coach your team; and start creating
4/2/2015 The power of a good story has long been recognized; but
stories aren't just for pure enjoyment - they have long been a
powerful tool for teaching. This enjoyable storybook brings to
life some of the key principles of marketing in an easy-to-read;
8/26/2015 Packed full of tips; hints; diagrams and anecdotes; this book
offers a tool to help turn ideas into action; make the best use
of time; make decisions more quickly; manage projects;
achieve goals or just get tasks done.
challenges. This concise book discusses several issues you
can consider and techniques you can apply that will help you
4/6/2015 Through unique research and observation; this fascinating
book provides new modern perspective on what business
leaders have to do to drive their businesses in today’s
complex business world.
2/18/2015 Providing practical ideas and easy-to-follow methods that you
can put into practice immediately; this book will equip you with
the skills for keeping your head which will help you with time
management; improve your personal effectiveness; and
challenges. This succinct book explains how the defining role
of a leader is the ability to set the right course and then take
2/18/2015 Based on the author’s extensive consulting experience with
large and small companies; this book provides the key
principles for winning bids; tenders; and proposals and will
help readers to win big-ticket; must-win contracts.
12/7/2015 With provocative insights on how to achieve individual
success and how it is defined; this essential guide offers a
practical; proven business methodology that can be applied to
one's personal life regarding one of our most perplexing
11/10/2011 Revealing the discomfort with which some regard disruptive
ideas; “innovation provocateur;” entrepreneur and strategist
Linda Bernardi explains why embracing this discomfort to
create a Culture of Disruption is the only way that business
11/29/2010 Incorporating stories and insights submitted from an array of
contributors including listening experts; this book helps
readers deepen their awareness of the listening skill and of
their own listening habits and blocks.
3/19/2014 Presenting key learnings from both research-driven results
and experiential leadership; this quick; concise guide provides
a real roadmap to success for anyone looking to move goals
into actions and set an intentional path towards continual
3/19/2014 Featuring relevant and timely examples of role models in
diverse fields; this book examines and defines the three
distinct but interdependent values that; if applied in our daily
thoughts and actions; are a 'playbook' for attaining rewards in
2/21/2007 By examining the collapse of Enron Corporation and other
financial scandals that arose in the wake of the market
downturn of 2000; this book traces the market recovery as
well as misguided efforts of corporate governance reformers
11/14/2006 Drawing on their extensive experience in the field; the authors
of this concise yet comprehensive book follow the logical
progression of the advertising account-planning task from start
to finish.
11/20/2011 Offering a step-by-step approach to campaign design; this
content-rich guide dissects the creative process necessary to
design a successful integrated marketing communications
(IMC) campaign one topic at a time.
1/16/2007 Written in a common-sense style and full of current brand
examples; this book is a must read for anyone involved in the
media decision process that impacts advertising effectiveness.
6/11/2012 Featuring current; real-world business examples and a down-
to-earth approach; this acclaimed and widely-adopted text
offers practical guidance for those involved in media planning
on a daily basis as well as those who must ultimately approve
2/16/2007 Offering up-to-date information and thought provoking ideas
on emerging technology; this book provides a complete; state-
of-the-art overview of the newest media technologies and how
they can be used in marketing communications.
5/19/2010 Providing an innovative approach to marketing
communications in the "push-pull" marketplace; this book
combines traditional outbound communications with the
inbound or "pull" media of Internet; mobile communications;
1/2/2007 Challenging a number of popular notions in international
business strategy; this breakout text identifies the existence of
a semiglobal economy in which international business must
compete both in highly globalized and in highly localized
8/14/2007 Featuring contributions by distinguished scholars and China
experts; this text analyzes management and operation of
China's domestic private firms; defined as organizations
created by PRC citizens; including township enterprises and
10/16/2007 Including contributions from scholars; government officials;
business consultants; environmental science and technology
experts; this book offers valuable insights for handling the
emerging opportunities and challenges of doing business in
11/22/2011 Filled with solid; actionable information and advice; this unique
handbook focuses on how knowledge of the principles of
consumer psychology can be used to improve managerial
decision making and organizational performance.
5/21/2010 Describing the steps and stages for communication planning;
this innovative book adds theoretical coverage and practical
application to the more traditional study of crisis
communication through case analysis.
11/27/2007 Helping busy professionals make the most effective use of
time and energy; this practical resource shows how to improve
their decision-making skills and enhance their ability to
develop effective interpersonal relationships with co-workers
12/27/2006 Offering a state-of-the art survey of information systems
research on electronic customer relationship management;
this book provides important new frameworks derived from
current cases and applications in this emerging field.
9/29/2010 Featuring learning objectives and an example scenario in
each chapter; this comprehensive learning tool will acquaint
readers with the major federal statutes and regulations that
control management and employment practices in the
8/23/2007 Featuring contributions from researchers and practitioners in
both private and public sectors; as well as scholars in
marketing; IS; and computer science; this book reflects the
shift in the economy from goods to services and the
7/23/2010 Including both theoretical insights and commentaries
grounded in practice; this book presents cutting-edge
perspectives on the role of ethics in public sector
management - what it is and where it is going.
1/11/2007 Filled with hands-on experiential exercises; projects; and mini
case studies; this book is a unique teaching resource that
adds a real life dimension to courses in international business.
12/30/2006 Incorporating numerous interesting and current real world
examples; this practical and engaging book provides a
coherent approach to global business responsibility and
ethics.
9/29/2010 Identifying several novel metrics for measuring various
aspects of brand relationships; this book offers a
psychological perspective on the meaning of and basis for
brand relationships; as well as their effects.
12/8/2009 Generously illustrated with maps; figures; and tables; this
book provides a thorough and up-to-date analysis of one of
the ESEA countries; from geography and natural resources; to
political systems and marketing environments.
11/30/2006 Well written and filled with interesting examples; this book
provides a comprehensive and wide-angled analysis of humor
in advertising and points out the benefits as well as the
potential pitfalls.
1/17/2007 Including illustrative examples and anecdotes drawn from
around the world; this book focuses on the cross-national
environment that international firms face; and how this
environment affects people's behavior and human resource
5/17/2010 Featuring extensive new material throughout; this book
employs a strategic; general management perspective within
theoretical frameworks on how organizations can be
instrumental in moving humankind toward a more sustainable
9/10/2007 With practical; real-world examples; student friendly tools; and
case scenarios; this comprehensive text provides balanced
and contemporary coverage of human resource management
in the international marketplace.
4/10/2007 Truly global in focus; this definitive text is a comprehensive
primer on the challenges and prospects of international
management; with special emphasis on developing global
managers who are skilled in economics; strategy; and general
3/23/2007 Incorporating numerous case studies and examples of actual
management experiences in both large and small companies;
this book provides an effective approach to the use of power
to manage people and projects successfully without fear of
7/20/2012 Underscoring the ethical pitfalls you may encounter at work;
this unique book highlights the effects of organizational factors
on ethical behavior; illustrates exemplary moral courage and
lapses thereof; and explores the skills and information that
11/27/2006 Generously illustrated; and featuring numerous current real-
world industry cases and examples; this concise and jargon
free book is a one-step primer on the tools and techniques of
forecasting new product development.
12/30/2006 Providing a detailed review and analysis of the building-block
theories in Organizational Behavior; this book identifies the
key theories that every student or scholar needs to
understand to be considered literate in the discipline.
2/20/2007 Including summaries of each theory as well as comprehensive
references; this book provides a detailed review and analysis
of the building-block theories in the macro-organizational
behavior field.
2/16/2007 Providing an introduction on how organizational behavior
came to emerge as a field of specialization in the business
schools; this book also offers commentary on the present
state and future directions of the field.
1/31/2008 Bridging the gap between theory and practice in
organizational behavior; this unique text describes each
theory; then analyzes its usefulness and importance to the
successful practice of management.
2/14/2007 Organized around a straightforward model of performance
management that includes defining performance; diagnosis;
evaluation; feedback; and improving performance; this text
offers an engaging examination of the entire performance
6/11/2012 Organized around a straightforward model of performance
management that includes defining performance; diagnosis;
evaluation; feedback; and improving performance; this
engaging book offers both an understanding of performance
9/29/2010 Providing a state-of-the-art survey of KM; this comprehensive
guide explores the implementation and utilization of
knowledge management systems; and how to measure their
impact; outputs; and benefits.
11/22/2011 In-depth; yet simply stated; this guide focuses exclusively on
alternative media as a strategic and often economical way to
deliver a product's or service's message.
2/15/2007 From creating organizational visions; to formulating goals and
strategies; to strategy implementation and evaluation; this
book provides readers with new ways of thinking about their
organization's role in the greater society and ecosystem.
11/12/2007 For anyone who is doing; or considering doing case research
in business and the social sciences; this guide takes readers
through the entire case-writing process; from developing
objectives; to testing and revising; and developing polished
11/15/2007 Emphasizing simplicity and clarity; etiquette; cultural
sensitivity; layout and typography; and more; this realistic
guide integrates the theory of intercultural communication with
writing and editing English for those who read it as a second
11/12/2007 Written in an informal; first-person style; this useful book fills
the gap between legal and policy issues that are the mainstay
of HR and supervision courses and the real-world needs of
managers as they attempt to cope with the human side of their
11/22/2006 Filled with vignettes; quotes; and real-world examples; this
book looks at three organizations and identifies each one's
efforts to develop a strategic planning process better-suited to
match the current pace of change and environmental
5/17/2010 Presenting cutting-edge academic research on virtual social
identity; this insightful book explores consumer behavior in
virtual worlds; and offers important implications for marketers
interested in working in these environments.
5/17/2010 Drawing from current research and using real-world examples
and case studies; this book helps readers to understand the
meaning and value of an organization's visual identity; and
provides hands-on advice on how to promote and protect the
11/27/2006 Analyzing brands from the point of view of modern marketing
theory; this book includes all-new research findings and
examples; and adds new coverage of the short-term; medium-
term; and long-term effects of advertising on sales and
8/6/2007 Offering eye-opening research and practical information; as
well as numerous examples from recent ad campaigns; this
book argues that well-planned and well-executed advertising
campaigns can and should have an immediate impact on
3/9/2005 Through examples; worksheets and Strategic Planning Maps;
this book will help small- and medium-sized businesses build
and execute their business strategies through a cost-effective;
do-it-yourself solution; leading to increased growth and great
7/9/2013 Combining self-study with workplace activities to develop skills
and knowledge in the principles of adult learning; this
innovative guide will help you evaluate your current approach
to instructional design and develop new and innovative
7/9/2013 Examining the importance of Return on Investment (ROI) in
training; this practical Learning Short-take provides a library of
training activities that will allow you to develop new and
innovative strategies to assess learning during workshops;
7/9/2013 Combining self-study with realistic workplace activities to build
advanced knowledge of adult learning principles; this Learning
Short-take explores three sophisticated principles of adult
learning and provides a plethora of new ideas and refuel the
9/19/2014 Combining self-study with workplace activities; this book
presents a unique learning system that aims to improve your
skills and provide you with an opportunity for personal and
professional development to achieve success in your role.
11/18/2015 Showing you how to apply winning steps from motivational
master Zig Ziglar himself to build a better; more productive
and satisfying life; this valuable book will help you develop the
qualities of success will enable you to maintain your
8/6/2013 Explaining managers' roles in the training process and how
they can ensure that team members apply what they have
learned after training; this guide also presents training
professionals with strategies to engage managers and key
1/26/2016 Written in clear; easy-to-understand language; this guide
offers proven strategies that have worked in real-life selling
situations; and that will help you get other people to accept
you; your product; or your idea.
9/19/2014 Designed to help new leaders develop instantaneous
leadership results; this book presents incredible ideas from a
team of internationally acclaimed authors on how new leaders
can adapt to personalities in the workplace and generate loyal
7/7/2015 Sharing a phenomenal step-by-step motivational program that
proves everyone can be a leader; this inspirational book will
help you focus on the guiding philosophies and skill sets you
need to build people and organizations in times of pressure.
2/23/2016 Managing the challenge of change is a powerful responsibility;
it is not easy and it is often expensive. This Learning Short-
take will assist you in managing organizational change by
identifying the reactions to change within your team; lead you
3/4/2016 Combining self-study with workplace activities to develop skills
in successful negotiating; this Learning Short-take shows
readers how to effectively prepare for a negotiation using a
real business opportunity; and shows how to incorporate key
8/13/2014 What if you could either add an extra hour to your day; or do
what you usually would; but have an hour left over? Apply the
proven strategies in this concise guide to manage your time
more efficiently; and have greater control over yourself as
8/9/2013 By explaining seven levels all change goes through and how
to deal with them; this book shares tactics that instantly
increase your resilience to managing change or hardship; and
shows you not only how to survive change; but how to thrive
8/15/2013 Would you like to know how to rapidly replace habits that
create failure; with habits that generate success? Let this
concise guide show you how to trigger an unstoppable attitude
anytime; anywhere; and help your people overcome a poor
6/3/2013 Revealing the secrets that top motivational leaders like Zig
Ziglar; Tony Robbins; Oprah; and even Mother Teresa have
successfully applied in their lives; this book will help you
increase your power; your influence; and your ability to
7/24/2013 Helping training managers succeed in every training session
they conduct; this step-by-step guide demonstrates how to
build activities that measure participants' learning so you know
if you are successfully transferring skills and knowledge.
6/17/2013 Designed to be completed in less than 90 minutes; this
Learning Short-take book will help you understand and
manage workplace diversity and apply effective behaviors and
processes that aim for fairness and respect for all.
7/9/2015 Your tool for enterprise risk management (ERM) on a low
budget; this book helps career-motivated business executives
unearth key risk areas and identify opportunities leading to
sustainable growth; buzz-worthy customer value; and
2/14/2006 This resource will help you gain an understanding of the
EVMS; develop skills for using the system yourself; and learn
techniques for meeting EVMS criteria. The GovEssentials
collection from Books24x7 is offered in partnership with
3/29/2010 Covering metrics; reporting systems; and the 32 criteria of
successful EVMS; this guide is the go-to choice for both
corporate and government professionals.
9/20/2003 This one-stop toolkit includes the necessary steps for
developing a plan to create outstanding annual performance
plans. The GovEssentials collection from Books24x7 is
offered in partnership with Management Concepts.
8/19/2009 With real-life stories; and practical tips and techniques; this
guide will equip managers with tools to help them transform
the way they work with employees and colleagues; unleashing
their best thinking and developing their overall competence.
9/17/2015 Whether you lead a cross-functional team on a short-term
project; or formally manage large groups of people on a daily
basis; this book equips you with a set of coaching tools you
can use immediately to transform the way you work with
7/7/2015 Realizing the positive impacts of a value-based BA practice
could very well mean the difference between success and
failure for businesses negotiating 21st century challenges.
This book provides a framework for implementing a BA
9/18/2003 In this text; the author explains what a SOW is; how it's
developed; and how it's used on a project. The GovEssentials
Management Concepts.
6/14/2010 Including sample SOWs; templates; and forms to help you
manage change throughout the project life cycle; this guide
helps you avoid the many pitfalls and deliver projects on time;
within budget; and of the scope and quality desired by the
6/29/2006 This conceptual guide will provide you with the soft skills
necessary for managing tough people issues. The
GovEssentials collection from Books24x7 is offered in
partnership with Management Concepts.
9/9/2003 This text provides real-world strategies to make every
software project more organized and less frantic. The
7/30/2003 This clear; plain-English; step-by-step guide walks you
through the government contracting process--from spotting
new opportunities to getting paid. The GovEssentials
3/11/2008 Uncovering the unique challenges for the business analyst to
transition from a support role to a central leader; this strategic
guide presents the principles; knowledge; practices; and tools
needed to assume a leadership role in an organization.
3/11/2008 Designed to help the business analyst decide which
requirement artifacts should be produced to adequately
analyze requirements; this critical book examines the
complete spectrum of business requirement analysis from
7/15/2003 Whether you want to establish a proposal process from
scratch; improve an existing process; or revamp a process
that isn't working; this book is for you. The GovEssentials
6/25/2015 Presenting a collection of stories describing the events
surrounding particular challenges a project manager may
face; this book will help managers validate their own good
practices and help them avoid the pitfalls so many have
6/3/2011 Presenting a refreshingly alternative approach to project
management; this book focuses on key project management
competencies; including effectively managing stakeholders;
accurately assessing risk and getting agreement on the
9/30/2003 This easy-to-use guide contains all you need to know about
government pricing rules and regulations. The GovEssentials
Management Concepts.
9/30/2003 Most companies develop pricing methods through trial and
error. Avoid this costly; frustrating process by using the proven
methods in this handbook. The GovEssentials collection from
Books24x7 is offered in partnership with Management
9/29/2009 Giving you the knowledge; insight and tools you need to
recognize that a project is in trouble; this book helps you
determine what to do about it; transform a failing project into a
successful one; and keep from getting into difficulty on future
11/19/2010 Packed with practical and proven tools and methods you can
use right away; this book will help you develop your
interpersonal skills and meet the challenges of today's
competitive professional environment.
12/27/2008 This innovative book helps determine the most effective
approach to managing all aspects of a project. The
8/27/2008 Exploring the inevitable challenges of any project
management environment; this no-nonsense book walks you
through the soft issues of project management; including
communicating; negotiating; and influencing skills that are vital
7/30/2003 Use this text to apply best practices for managing information;
processes and people to maximize success. The
8/6/2003 This book provides a detailed stage-specific flowchart of
activities to give you new power to meet customer
expectations and institutionalize project quality. The
9/12/2003 This book explains how to use an "investment-based"
perspective to integrate finance; risk management and
strategic planning. The GovEssentials collection from
1/13/2014 Offering a clear path to help develop leadership skills within
the project management framework; this interactive guide
uses a hands-on; practical approach and presents a model for
taking any project manager’s leadership skills to the next
1/7/2008 By answering over 700 insightful; personal; and sometimes
sensitive questions on a range of topics from leadership to
conflict resolution; this book offers practical advice for those
who aspire to become effective leaders; project members; or
5/13/2005 This guide reveals leading-edge best practices that make a
difference between leading successful projects and playing
the victim with troubled projects.
1/13/2011 Whether you direct projects; fund projects; or conduct project
work; this vital guide offers valuable insights on how
organizational project management (OPM) can give any
organization the competitive edge.
8/14/2003 This dynamic resource is filled with scenarios; methods and
tools for handling people problems that involve
communication; motivation; performance; and more. The
1/23/2009 Using examples from a variety of federal and state agencies;
this practical guide walks you step-by-step through every
phase of the writing process; providing tips for improved
clarity; conciseness; and completeness.
7/30/2003 In this book you’ll find innovative approaches to working with
people who enable everyone to do their best project work. The
10/6/2008 Providing hints and tips on how to get the most out of the risk
management process; this comprehensive guide helps you
apply risk management theories and tools to your project so
you can manage risk properly; efficiently; and effectively.
3/19/2010 Illustrated with practical tips and a checklist to help keep your
project on track and to scale; this clearly written guide will help
you select the methodologies and tools that will enable you to
expend minimum effort to achieve maximum gain.
10/30/2003 Learn how to apply today’s best balanced scorecard practices
and major performance improvements required by the
President's Management Agenda (PMA). The GovEssentials
10/29/2003 This essential reference will help federal contractors negotiate
and maintain profitable contracts; and remain in compliance
through the life of the contract. The GovEssentials collection
from Books24x7 is offered in partnership with Management
3/5/2008 Describing both the strategic and tactical roles of the business
analyst; this book focuses on this emerging profession and
how its role is becoming more critical within the continually
changing business environment.
6/12/2008 Presenting the basics of cognitive psychology and quantitative
analysis methods to help project managers make better
decisions; this easy-to-read guide will help readers acquire the
knowledge and skills required for effective project decision-
9/11/2003 This book traces the development of project leadership; and
helps the reader develop wisdom in making decisions. The
6/29/2015 Introducing project management processes; tools; and
techniques that are scalable and adaptable to small projects;
this book will help project managers learn a structured;
disciplined approach to managing small projects sensibly and
12/20/2010 Using a step-by-step approach and conventional project
management (PM) terminology; this commonsense guide
focuses on how essential PM methods; tools; and techniques
can be put into practice immediately.
8/2/2003 This book offers step-by-step guidance on how to use specific
quantitative actions-and-results assessments to ensure the
success of key initiatives. The GovEssentials collection from
8/7/2003 This book makes planning methods and tools available to
project managers at all levels easy to understand and use.
The GovEssentials collection from Books24x7 is offered in
6/29/2006 This real-world guide blends practical experience with
academic rigor to help you gain a deeper understanding of
best practice techniques for project success. The
12/18/2010 With examples drawn from contemporary project
management; this straightforward guide clearly outlines
methods for creating and implementing a structure to deal with
the inevitable difficulties that any team may encounter.
8/13/2003 This user-friendly reference tool provides quick access to the
appropriations law information you need for safe procurement.
The GovEssentials collection from Books24x7 is offered in
6/22/2009 With contributions from military leaders and experts in the
fields of transformational leadership; systems; critical and
historical thinking; and corporate culture; this work teaches
mid-level managers how to become high-level executives.
1/19/2010 Introducing a structured; well-defined set of steps; this book
provides project managers and business analysts with the
foundation; principles; and steps needed to document
business requirements in an accurate and efficient manner.
1/6/2010 Through anecdotes and case studies; this book will show you
how to combat the negative impact of project management
sins; probe their manifestations and consequences for
projects; and identify solutions.
3/6/2008 Arming business analysts with principles; practices; and tools
for effective facilitation and meeting management; this book
provides powerful tools to negotiate meetings; informal work
sessions; and formal workshops.
3/13/2008 Providing a five-step process to set well-formed strategies;
this book shows you how to set the stage for change; and how
to translate your strategy into operational terms through a
portfolio of programs and supporting projects.
10/6/2008 Revealing the key actions leaders must take to connect with
and engage others; this book offers practice tools and
exercises that will challenge readers to explore; reflect upon;
and apply the key concepts and techniques of the engaging
2/6/2012 A resource and reference for business analysts; this book
provides every member of today’s enterprise management
team the creative outlook and key skills needed to capitalize
on complexity and succeed in today’s challenging business
7/23/2009 Through self-assessments; exercises; and practice tools; this
book explores the most important commitments a leader can
make and challenges leaders to accept responsibility for
turning them into action.
8/4/2011 Including practical tips on obtaining the PMP and related
certifications; this concise; easy-to-use Q&A reference
provides you with the tools you need to improve project
performance and achieve high-quality; low-risk results
7/15/2015 Including practical tips on obtaining the PMP and related
certifications; this concise; easy-to-use Q&A reference
provides you with the tools you need to improve project
performance and achieve high-quality; low-risk results
4/30/2012 Offering tools; questions; reviews; guiding practices; and
exercises that will help you build your roadmap to project
management and leadership success; this workbook presents
a proven six-step method designed to help you understand
6/24/2015 Giving practical advice based on sound risk management
principles and real-life cases; this straightforward book offers
tried-and-true cures for risk management problems at both the
organizational and project levels.
6/9/2006 From the novice to the most experienced senior project
manager; this text will help you explore the triangle of time;
cost; and performance. The GovEssentials collection from
12/19/2011 A valuable resource for companies considering a VPMO and
those already operating one; this book offers best practices for
successful virtual projects and the most effective ways to
create and implement a PMO in a virtual environment.
9/15/2003 Discover how to employ the work breakdown structure (WBS)
in to ensure that your contracts stay on track; on budget; and
meet your objectives. The GovEssentials collection from
3/7/2008 Presenting techniques used by successful business analysts;
this thorough text explains the steps necessary to create
customized elicitation activities for the unique needs of each
project.
7/15/2003 This invaluable; step-by-step handbook provides you with
techniques to sharpen your competitive edge at every stage of
the proposal development process. The GovEssentials
5/6/2014 Packed full of good advice on how to overcome self-defeating
beliefs; and deal with often-occurring problem situations; this
concise guide examines the reasons for non-assertive
behaviour and the differences between assertive; aggressive
6/1/2012 Taking coaching a stage further; this guide uses a simple 5-
step model to explain in clear; practical terms how coaches;
L&D staff and managers can use CBC for the benefit of both
the individual and the organization.
5/6/2014 Including useful checklists that will enable you to take stock of
your communications skills and shortcomings; this illustrated
book covers the dynamics of communication; demonstrates
how to be effective; addresses likely barriers; and discusses
5/7/2014 Containing tips and techniques to help you grow in
confidence; grasp life's challenges and fulfill your ambitions;
this book focuses on acquiring real confidence in yourself that
is substantial and justifiable by tapping into your mindset and
5/7/2014 By setting out the principles of leadership; the role of the
leader; the skills required for effective leadership and the key
challenges facing leaders in today's business environment;
this practical guide shows you how to get to know yourself - to
5/13/2014 Aimed at team leaders; supervisors and people managers of
all levels; this enlightening book is extensively illustrated and
concisely presented teaching the five essential management
skills that will help managers excel and deal with the many
5/30/2014 For those responsible for managing change or wishing to
understand an imposed change; this concise guide explains
what change is and why it is necessary; why some change
needs proactive management; the effects of change on
5/12/2014 Complete with 24 portraits of difficult participants encountered
on training courses and at meetings; this humorous guide will
teach you how to cope with them using such techniques as
blockbusting; psychological judo; reframing; self-revelation
5/16/2014 After explaining how mentoring differs from coaching; training
and appraisals; this book shows how to design and manage a
mentoring scheme; how to prepare to be a mentor; and how to
conduct mentoring sessions.
5/14/2014 Examining the many different theories of motivation; drawing
out the key points and offering management tips for each one;
this concise and plain-English book includes a useful problem-
identifier that points the way to the best theories to use in
6/4/2014 Containing illustrative case studies and a helpful review and
actions section in each chapter; this concise guide will help
you lead others to achieve results; engage and motivate
others; set clear objectives; coach and delegate effectively;
5/9/2014 Written for managers who want to get involved in sustainability
but are not sure where to start or what they can realistically
do; this concise guide defines and demystifies the topic; then
sets out a model for sustainability within six main areas of
8/14/2009 In an easy; step-by-step format; this book shows how
feedback can be used for personal development; self-
awareness; identification of talent and how in flatter
organizational structures; it will help management obtain a
5/29/2012 Detailing sixty practical suggestions for reducing absenteeism;
this concise guide also examines the costs of absenteeism;
and provides advice on how to introduce an absence control
policy.
3/24/2010 With activities to help develop assertiveness; this book looks
at the reasons for non-assertive behavior and is packed full of
good advice on how to overcome self-defeating beliefs; and
deal with often-occurring problem situations.
11/6/2012 Body language is a powerful communicator. This concise
guide explains how you can apply non-verbal communication
techniques to build rapport; motivate and persuade people;
and improve your interpersonal skills.
3/29/2010 Identifying eight different planning styles and seven stages of
the planning process; this book explains what issues to
address; how to write a business plan; what questions to ask;
how much detail to include; and the time-frame to adopt.
9/28/2009 With examples; self-tests and illustrations such as charts and
diagrams; this book sets out rules of good practice; style and
presentation for all types of written communication; including
memos; letters; reports; minutes; proposals; faxes and e-mail.
3/29/2010 A practical; easy-to-use guide for job changers and job
seekers; this book details seven key stages to the career
transition process.
3/26/2010 Highlighting the opportunities for coaching and the potential
pitfalls; this book define's the coach's role and explains how
coaching differs from the other 'helping skills' of advising;
instructing; counselling and mentoring.
3/29/2010 Featuring a series of checklists that will enable you to take
stock of your communications skills and shortcomings; this
book covers the dynamics of communication; how to be
effective; likely barriers; styles of communication and
8/20/2009 Written clearly with an easy to use section for identifying
problem areas; this guide sets out not only examples of local
attitudes and thinking but a whole way of planning and
executing international communication and business dealing.
3/26/2010 Examining the differences between individual decision-making
and reaching consensus within a team; this book explains how
to make balanced choices that address needs and the real
issues; as well as choices that minimise risks and add value.
3/26/2010 Directed at full time trainers and managers with staff training
as part of their jobs; this book deals with training needs
identification; the pros and cons of different training methods;
learning styles and learning blocks; and much more.
6/6/2012 Emphasizing the importance of understanding the root causes
of conflict; this guide identifies the management practices that
need to be in place in order to help prevent problems from
arising.
3/24/2010 Written for everyone with responsibility for directing;
managing; supervising or influencing others within an
organization; this book offers specific advice and guidance on
how to provide more effective leadership in terms of diversity
6/6/2012 Taking readers through each of the five steps to attaining
Emotional Intelligence (EI or EQ); this guide provides a
framework for developing your own EQ and helping others
develop theirs.
3/26/2010 Helpful to managers; trainers; consultants and all those
people who are concerned with getting the best from their
workforce; this book explains what empowerment is; what can
be gained when it is in place; and how to put it there and keep
3/26/2010 Including a detailed case study and examples of six typical
facilitation sessions; this comprehensive book covers all
stages of facilitation; from planning through to implementation.
6/6/2012 Explaining how to construct and deliver feedback; this guide
encourages managers (and trainers) to use informal; formal
and generative feedback as part of their day-to-day approach
to motivating; managing and developing people.
6/5/2012 Offering readers a clear and succinct insight into the different
layers of resistance; this book looks at the reasons why
people resist; how you can identify the level of their resistance
and; vitally; the tactics you can adopt to handle the resistance
8/20/2009 Offering activities that will enable trainers to add impact to
their workshops; this guide provides full user instructions
along with information on timing; number of participants;
materials required; necessary trainer knowledge and possible
3/29/2010 Outlining a six-stage model; this book offers proven tools and
techniques to improve both the efficiency and effectiveness of
your processes and resources.
3/26/2010 Influencing skills are at the heart of all successful
communication. This book examines influencing styles; how to
establish rapport; dealing with different personalities; handling
resistance and; crucially; getting a decision.
3/26/2010 Illustrated throughout; this book adopts a practical approach;
setting out the principles of leadership; the role of the leader;
the skills required for effective leadership and the key
challenges facing leaders in today's business environment.
3/26/2010 Encouraging individuals to take responsibility for their own
learning; this book explains how they can harness their brain
power so as not to hinder the learning process.
3/26/2010 For team leaders; supervisors and people managers of all
levels; this enlightening book teaches the five essential
management skills of planning; organizing; leading; controlling
and achieving.
3/26/2010 Including examples of success and failure; this book shows
why some change needs proactive management; the effects
of change on people; how to gain commitment; how to
manage change; the tools available; and ways to
8/20/2009 Including a collection of cartoons to add a humorous
approach; as well as mini case studies; this guide is a
collection of 24 portraits of 'difficult' participants encountered
on training courses and at meetings.
3/26/2010 Essential reading for both organisers and participants; this
book reveals all the dos and don'ts needed to make meetings
successful covering advance preparation; chairing; controlling
discussions; effective participation and use of minutes.
5/30/2012 Memory is fundamental to our very existence; but how much
do you know about it and how much effort; if any; do you put
into improving your memory? This book describes the causes
of poor memory and the key principles for improving it.
3/26/2010 After explaining how mentoring differs from coaching; training
and appraisals; this book shows how to design and manage a
mentoring scheme; how to prepare to be a mentor; and how to
conduct mentoring sessions.
3/26/2010 Examining the many different theories of motivation; this book
lists nine basic rules of motivation; ten ways in which to keep
yourself motivated and 100 ways in which to say 'well done.'
3/29/2010 A quickly assimilated; comprehensive guide to the negotiation
process; this book covers the fundamentals of negotiation;
preparation; essential techniques; managing the process and
interpersonal behavior.
3/29/2010 Intented for people who find themselves in charge of others;
this practical and effective guide aims to fill the gap by offering
pointers to those tricky situations for which nobody is
prepared.
3/24/2010 For managers who care about their people and want to
succeed through them and with them; this book provides a
clear understanding of performance management and
practical tips and techniques to help them succeed.
3/24/2010 Including a practical presentations checklist and lots of visual
content to enhance the learning experience; this book is
packed full of tips and techniques for planning; structuring and
delivering a polished presentation.
3/29/2010 Discussing the various bad behavioural types found in the
workplace; this book identifies the likely causes and effects;
and explains how to identify and deal with the problems.
3/24/2010 Looking at perceptions and how they can promote problem-
solving; this book details a set of tools and structures with
which to generate ideas; be creative when required; make
choices when looking for new ways of working; and develop
3/24/2010 Stressing the importance of good communication; teamwork
and influencing skills; this book is a step-by-step guide to
managing a project through to completion that looks at each
key stage and identifies the management techniques that can
3/24/2010 Listing the numerous and varied causes of conflict; this book
describes a process of resolving conflict that identifies where
you are in the conflict cycle; what to expect next and what you
should be working towards.
3/29/2010 Spotlighting the key issues facing managers on day one in the
new job; this guide provides guidelines to help you fit into your
new role effectively and speedily; and achieve the results that
you want.
6/6/2012 Explaining how to use storytelling in a pragmatic way to
achieve results; this book guides readers in how to find
stories; develop their own stories; how to tell them and use
them in situations as diverse as training sessions; induction
3/29/2010 Explaining the language of strategists; this clear and concise
book discusses the factors that shape and drive strategy; the
key steps that will lead to the setting and development of a
strategy; and the strategic tools that will be needed along the
3/24/2010 Showing you how to communicate with authority; clarity and
persuasiveness; this book will help build your confidence;
reduce your anxiety and equip you with the skills to steer
emotionally-fuelled conversations towards a successful
8/20/2009 Including examples of outstanding talent management
practices; this handy guide provides checklists and self-
assessment tools to gauge current talent management
strategy and pinpoint where improvements can be made.
8/20/2009 Helping managers to build teams that are united; motivated
and productive; this practical guide provides a lively and
persuasive collection of activities for use by managers at team
meetings and briefings; and for trainers running teambuilding
3/29/2010 Looking at the differences between groups and teams and
between teambuilding and teamworking; this book explores
the types of problems preventing teams from being effective;
and offers plenty of practical advice for countering such
3/24/2010 Effective use of time is not just about using your diary better; it
calls for many management skills. This book looks at these
skills within the context of a model that breaks down the
process of managing time.
3/29/2010 Concentrating on tools for the front line training deliverer; this
book takes a succinct; practical approach to all aspects of
structuring and delivering a training course or seminar.
3/30/2010 Identifying nine possible outcomes to measure; this book
explains succinctly; visually and with abundant informative
examples how to measure your training results.
3/24/2010 Helping to ensure that your people development solutions are
tied to the organization's strategic plans and objectives; this
book aims is to simplify TNA and to demonstrate that it can be
strategic; rewarding; career-enhancing and; even; fun.
5/30/2012 The amount of learning that is transferred back to the job after
a training event is the key measure of the success of that
training. This book identifies 17 factors that determine whether
or not new learning will be transferred and used to improve job
3/29/2010 By describing the key features that make a relationship work;
this book explains how to create; develop and sustain
constructive working relationships.
10/23/2012 Your essential guide to writing confidently; swiftly and with
greater impact; this thorough book describes a 3-phase
approach to planning; preparing and polishing written
communications for the modern business world.
5/9/2014 From managing what you do and managing where you work;
to managing communications; managing to work with others;
and managing everyday; this enduring book of practical tips
demonstrates how the person who can master their time can
5/9/2014 Taking a succinct; practical approach to all aspects of
structuring and delivering a training course or workshop; this
book covers learning theory; learning environment; techniques
for opening and closing the session; the right equipment and
5/9/2014 Including an abundance of informative examples; this
succinct; visual guide demystifies the process of evaluating
training events and identifies nine possible outcomes to
measure.
7/31/2009 Offering advice on selecting the most appropriate method to
manage a virtual team; this pocketbook examines the team
selection process; the cultural issues that may arise; the
process of developing trust; and building a productive and
1/3/2013 Featuring bite-sized pieces in easy-to-understand language;
this book will help CEOs of small and medium enterprises
(SMEs) chart their success stories by focusing on people;
productivity; processes; culture; retention; motivation; positive
1/10/2013 Showing readers how to stand out from the crowd; this book
shares learnings you can implement in your day-to-day job
that will set you apart; help you get noticed by management;
and help you advance your career.
12/3/2013 Profiling business leaders and executives such as Henry Ford;
Bill Gates; Liu Chuanzhi of Lenova; Jack Welch; Lee Iacocca;
Indra Nooyi; and others; this book presents an account of their
business careers; innovations; business principles; and
6/9/2014 Examining your coaching approach; the practicalities; the
coaching conversations and your own learning about
coaching; this book explores ten different contexts where
coaching skills can be applied to good effect to enable
12/16/2010 Researched from companies and organizations around the
world; this concise book describes each idea in detail and
shows you how to apply that idea in your own company or
work situation.
5/23/2013 Encouraging you to think positively about your approach and
attitude; and what you intend to achieve; this book invites you
to think through the personal impact you want to have; and
offers practical pointers and prompts for thought.
12/18/2010 Researched from leading companies and managers around
the world; this succinct book shows you how to apply 100
great ideas to your own situation to insure your presentations
go smoothly and successfully.
10/5/2015 Good team leaders are regularly looking for ways of equipping
their teams to work effectively; whilst also ensuring there is
time to reflect on longer term issues. The ideas in this book
will provide a range of suggestions to help you calibrate how
2/13/2014 Offering 100 more solutions researched from companies and
organizations around the world; this book shows you how to
apply each idea to your own company or specific work
situation - a simple formula which could potentially lead to rich
3/30/2011 Never has there been a bigger or stronger brand than the
United States of America. This insightful book traces
American history up to; and including; Obama; America's
values; and shows how America is the greatest branding story
4/16/2014 Distilling career experiences; life lessons; and advice on
achieving professional excellence from 25 professionals
across diverse industries and professions; this book presents
the secrets of their success and draws on what we can all
10/2/2012 Written in a story format; but grounded in existing and
successful business practice; this inspirational career guide
will show you how to manage your boss; your relationships;
and your environment more consciously and proactively than
6/26/2012 In the author's own words; this fascinating; gritty; and
sometimes humorous book tells the story of how he and his
colleagues built their business by applying market led
innovation to the task of improving service for all customers of
12/27/2010 In this age of e-mail; texts and even instant messaging; this
book emphasizes the art of personal; verbal; and face-to-face
communication to strengthen personal and professional
relationships.
5/10/2011 A personal survey of one American journalist’s life in the news
media; this book does not pretend to speak for a profession;
or for a generation; but of one youth among many who
entered the profession in the 1970s and now; four decades
6/17/2014 Including extensive guidance and background on the digital
revolution in banking; this book analyzes the activities of
incumbent banks such as Barclays in the UK and mBank in
Poland; as well as new start-ups such as Metro Bank and
6/4/2013 The measure of your success will probably not depend on
what you know; but who you know! This book helps you
discover the benefits to be gained from networking; and
shares practical; effective techniques that will help you reap
1/28/2010 Based on extensive research and interviews with government
leaders and practitioners; this book takes readers on a
fascinating journey across 10 economies and explains how
each government administration has chosen to pursue their e-
12/27/2010 Be it a thank you note; a meeting reminder; a proposal or a
sales pitch; this book will help you compose well-written
messages that look and sound professional; and encourage
people to do business with you.
10/4/2012 Authored by Philip Kotler; the world's most recognized thinker
and writer on marketing issues; this landmark question-and-
answer book provides penetrating insight and invaluable
practical advice for anyone who has marketing problems to
10/10/2012 Using the vehicle of the Arthurian legend; Merlin; this book
presents a practical 7-stage framework to help anyone find
their way along their personal development pathway;
overcome change and create a more fulfilling life.
4/2/2013 Presenting practical ideas to enable readers to reach their
own conclusions; this valuable book will aid any manager in
judging when to lead and when to follow; when to press their
point and when to concede to others; or when to lead from the
9/23/2009 Revealing the secrets behind good; effective networking; this
guide provides practical tips and advice on where to go to
network; what to wear; how to create a good first impression;
how to read body language and how to engage people in
11/5/2012 For anyone who ever had an idea for making the world a
slightly better place but no one would listen; this inspiring book
will help you understand why it's so hard to get your ideas
adopted and what you can do about it.
8/20/2009 Addressing practical issues that drain our time; this book
takes you through effective time-management techniques in a
manner that is both light-hearted and easy-to-understand.
2/10/2014 Enlivened with vivid backstories; this book is a substantial
anthology of articles from leading newspapers of the world
which present a compelling and sprawling portrait of the last
two decades of Asia resurgence.
3/26/2009 Bringing together a wide array of expert scenarios; this book is
a timely publication on India’s political; economic and social
underpinnings and provides a sharp assessment of India’s
current challenges as well as a comprehensive outlook on the
8/31/2009 Featuring contributions from various experts and leaders on
Indonesia’s political; economic and social changes since the
fall of President Suharto; this book offers a sharp assessment
of its current challenges; and a comprehensive outlook on its
8/30/2011 From the plays of Shakespeare to contemporary cinema hits;
people over the years have been inspired and moved by
superb actors delivering powerful lines. This unique book
features the most poignant 100 from stage and screen and
1/30/2010 Tracing the steps of painters and poets; politicians and clerics;
this insightful book wanders through overlooked communities;
high-level conferences and elegant art galleries to piece
together the seemingly irreconcilable icons of the region.
7/16/2009 Intended to take some of the guesswork out of motivating
others; this simple; yet comprehensive book offers fourteen
practical solutions to assist in sparking or maintaining the self-
motivation of staff members.
1/29/2010 Offering a thought-provoking assessment on the challenges
facing Korea and a comprehensive outlook on Korea’s future;
this timely book seeks to capture the dynamics of change on
the Korean peninsula today.
9/18/2015 Drawn from diverse industries; fields of expertise; and
companies such as McDonald's; Sony Mobile; Kornferry;
Singapore Press Holdings; and more; this book shares sixteen
business leaders' personal journeys; including the challenges
1/28/2014 Through the author's own trials; tribulations; and failures; this
practical; inspirational book reveals the secrets of developing
a client base and the skills which will help you through the
door to self-employment in all its bare knuckle glory.
1/28/2010 Structured to cover a wide range of today’s relevant topics;
this easy-to-use guide explains why learning to invest is so
important and can make the difference between a blissful
retirement and a painful one.
3/26/2009 If you have ever wondered how to initiate the innovative spirit
amongst your peers or teams; this practical book shows you
the lessons learned by four fictional characters (personality
types) as they journey on the path to the magic land of
3/25/2009 Discussing the difficulties managers and others face when
they find themselves in the ‘discomfort zone;’ this book offers
a wealth of excellent advice about reducing the discomfort;
taking the right action and increasing the result.
12/16/2013 To help you meet the challenges of modern-day business and
work with energy and creativity; this guide offers 365 ideas in
a simple but potentially powerful book for anyone seeking new
inspiration and that killer application in their business and
10/5/2012 Written in a breezy style; this straightforward; yet often funny
book will teach you about the nature of bosses in business;
your own ego; the helpful use of language and some practical
techniques to help you remain calm in a hostile environment.
10/8/2012 So you've just started an exciting new job. Now what? This
book provides strategies you need to conquer your fears;
capitalize on your strengths and make the most of
opportunities that come your way.
8/31/2011 Presenting a manifesto for business leadership in the digital
age; this book brings together a global group of executives
and thought leaders to provide unique and timely insights and
advice for current and next generation business leaders.
8/28/2009 Reflecting on the need to focus on the customer and the
creative nature of a sales activity to achieve business
success; this book provides guidelines and approaches that
will enable you to sharpen and maximize your skills in selling.
2/24/2012 Presenting simple yet powerful tools for achieving the goals in
your life and career; this book introduces a groundbreaking
approach to learning how to upgrade the quality of the
thoughts you have; and create the most useful melodies in
8/30/2011 Applying the psychological principles used by the world's best
magicians to business communication; this book shows you
techniques for directing attention; persuading and convincing -
all drawn from the Riles of magic.
4/10/2014 Drawn from real life success stories; good practice; useful
tools and clear thinking; this book provides a how-to guide that
gives you the motivation to create opportunities for yourself
and keep working.
2/29/2012 Presenting a simple; powerful process for managing risk and
some thought-provoking insights into the context of project
risk; this book provides the necessary understanding and tools
for any level manager charged with leading projects; staying
9/24/2009 Examining some of the more traditional approaches to
leadership; this book discusses concepts of Ronin and
Revolutionary; and assesses what they might contribute to our
understanding of the practice of leadership and management
2/10/2012 Using the form and style of the blog; this lively; surprising and
insightful book provides a set of rules that can be applied to
any modern-day business writing situation seeking to grab
attention.
2/29/2012 Offering a different perspective on the process of creating new
products and services in organisations; this book will show
you why you are not getting the returns you are expecting
from your innovation efforts and what you can do to improve
7/11/2012 Explaining the seven pillars for true career progression; this
book shows you how to take the knowledge that you have and
turn it into the wisdom that leads people to regard you as a
trusted colleague; partner or advisor.
8/27/2009 Including key guidelines to success; this book will help you if
you want to excel; progress or even just survive in the jungle
of the modern office.
5/9/2011 Presenting a practical; ten-step framework for planning and
implementing innovation projects that any company can apply;
this book provides genuine insight and understanding of the
factors that can make or break an innovation project.
2/27/2012 A unique and fascinating guide for anyone who wants to be a
better speaker; this book analyzes the success factors behind
the greatest speeches of Winston Churchill; Nelson Mandela;
Benazir Bhutto; Jack Welch; Steve Jobs; William Jennings
10/11/2012 Outlining current and future economic challenges; how they
arose and why they matter; this book highlights what changes
are needed to improve the global economy and what
corporations need to do to survive and prosper in the new
5/17/2011 Building on studies of and interviews with people who have in
some way been attacked and significantly affected by the
unexpected; this book can help you stop fearing uncertainty
and start embracing and leveraging it to your advantage.
9/15/2009 Exploring the impact of technological change on business and
working life; this book provides a frontline view of the day-to-
day changes that accompany one of the most incredible
transformations of society in the world today--the much
7/12/2012 A timely modern-day parable that challenges readers' current
values; this powerful tale encourages you to examine your
deepest principles and aspirations.
9/24/2012 By focusing on what companies must do today in order to be
successful in emerging markets in the future; this book helps
executives understand outlooks for various parts of the world;
and examines three key economic megatrends that will shape
3/29/2011 From thinking global to learning to work in a multicultural
context; and updating your communications skills to learning
to manage your time across time zones; this book is both
informative and practical for anyone whose work takes them
2/16/2011 Written in the style of a fictional story; this concise book
introduces you to a simple model which will help you take a
more thoughtful and effective approach to the way you
navigate the workplace and the relationships made with
1/26/2010 Seeking to explain the causes for the 13 May 1969 riots in
Kuala Lumpur; this book examines and analyzes the make-up
of the Malays and the problem of racial harmony in Malaysia.
10/4/2012 Being intelligent is not enough to get ahead at work anymore;
you also have to be emotionally intelligent. This savvy book
succinctly explains rules for behaving in an emotionally
intelligent way that will help you in day-to-day situations; as
10/5/2012 Offering savvy and practical advice on networking that will
make a genuine difference to your career; this book
addresses the how; why; and who of networking to enable
virtually anyone to grasp the key skills and get started.
9/22/2009 With critical insights; cases studies; accessible checklists and
references to contemporary business theory; this practical
book is for all organizational workers who are tasked with
bringing about innovation and radical change in their
10/10/2012 Including a Simple Note for every week of the year; this book
provides 52 powerful and thought-provoking perspectives and
ways to simplify common business and personal situations
and challenges.
5/18/2011 Presenting a new approach to solving the many people-
related problems and failures that we encounter at work; this
practical book shows how to look at and deal with everyday
challenges and problems from a new perspective.
10/6/2011 Unlike any other management reference; this irreverent;
funny; and at times; caustic book goes against the grain to
create a worst-case scenario of leadership; so readers know
what kinds of behaviors and practices to avoid.
5/3/2011 Your mind produces up to 70;000 thoughts a day— most of
which are responsible for decision-making. This book offers
new and proven strategies that will turn making the right
decision into a breeze and leave no problem too difficult to
8/23/2011 Helping you make less mistakes and completely rethink the
way you make business trade-offs; this succinct; yet powerful
guide will show you to make better decisions in less time and
with less effort.
8/26/2009 A practical and easy-to-understand guide for everyone
involved in branding; this book is written to help you
understand and apply the 10 rules of branding that will help to
transform your business into a powerful brand.
10/9/2015 Whether you are thinking about starting a business; taking the
first steps; already running your own business; managing a
company; or simply interested in investing in a business; this
comprehensive guide provides you with a structured way to
8/16/2011 Presenting ideas; facts and information that will make it easier
for you to manage pressure; this book will help you assume
responsibility for managing the challenge it presents; and
have the courage to seek advice or guidance if you need to.
10/1/2012 Whether you're running a small direct mail company from a
garage or starting up a software company in Silicon Valley;
this guide boasts timeless; inspirational; energy-boosting tips
and advice for today's entrepreneur; from creating a
12/29/2010 Offering compelling insights into what some of the region's
best businesses are doing to attract; develop and retain talent;
this book reveals how companies can stay ahead by using
their people; their workforce; as a positive competitive
12/18/2010 Written in a lively; succinct and easy-to-read style; this
important book shows you how to develop the win-win
negotiator’s mindset and introduces the core skills and
techniques to successfully negotiate win-win agreements.
2/6/2014 Offering insights and hands-on techniques to make working in
the virtual world work for you; this book will help you improve
your business relationships; whether people are located on
the next floor; in the next building; or an entirely different
3/28/2011 Telling the story of Q-Matic and how it emerged to become
such a successful and significant player in the consumer
world; this book discusses the importance of queueing and
how it can be implemented into your business model.
4/6/2006 Written to assist those experiencing change in their
organizations; this model introduces you to tools and ideas
that help the group move through a change process that can
be filled with anxiety; confusion and even anger.
12/28/2005 Providing a reference to the roles; responsibilities and
processes a good sponsor will perform in seeing the project
come to a successful conclusion; this guide addresses what
leaders need to know to oversee a successful project.
12/16/2005 Ideal for managers in any industry; project managers; and
organization leaders; this groundbreaking book presents a
framework for managing using a two-dimensional matrix for all
levels of an organization; from senior leaders to lower- and
5/20/2015 Introducing readers to the basic concepts of project
management; this book provides a tool to help the project
team determine which practices are most appropriate; and
also explores how social media and other technology tools
5/14/2015 Whether you are new to project management or need a
refresher; this clear; concise guide presents the key skills and
knowledge you'll need to be an effective project manager
including guidelines for building a usable project plan;
11/11/2010 Packed with profiles of 101 proven ideas guaranteed to fuel
entrepreneurial thinking; this guide studies how online
businesses work; and includes valuable information on getting
started with online and offline promotion.
11/11/2010 Filled with hundreds of proven tips; tools; and techniques; this
up-to-the-minute guide explains how to make the most of the
latest Web 2.0 trends and techniques such as RSS; blogs;
podcasting; and mobile marketing for online success.
11/21/2006 Including complete information on the latest trends such as
blog and podcasting; this book is a comprehensive; hands-on;
step-by-step guide that will help you increase Web site traffic
by using hundreds of proven tips; tools; and techniques.
12/30/2004 This invaluable guide provides tools such as templates;
checklists; and forms as well as proven techniques like using
e-mail; links; and online advertising to increase the number of
initial users and repeat visitors to your Web site.
11/11/2009 Helping you get on top of the latest Web 2.0 trends; this book
gives you practical tips; tools; techniques; and step-by-step
strategies to help you increase your conversions and make
more money online.
4/24/2006 Whether you are starting a small business or managing the
online initiatives for a Fortune 500 corporation; this hands-on
guide will show you how to build a mutually beneficial online
relationship with your audience through simple; proven
11/21/2007 Exploring the enviable position in which growing businesses
find themselves today; this book looks at IBM’s corporate-wide
on demand strategy and its relevance to the growing business
world.
12/13/2006 Aimed at businesses that thrive on idea capital; this book on
intellectual property law spells out the easy and important
steps to take to protect ideas such as brands; recipes;
inventions; or artwork.
9/30/2010 Filled with the latest information on Facebook; LinkedIn;
YouTube; and other key social-media sites; this clever
resource promises to help market-savvy businesses outpace
their competition by taking advantage of all the benefits social
11/29/2004 For global business professionals interested in understanding
American culture; here's a humorous approach to
understanding common American customs and the
expressions related to them.
12/1/2004 This book is a lively; lighthearted look at American figures of
speech; customs; and humor; perfect for those unfamiliar with
American slang.
11/7/2013 Asserting that great leaders are made; not born; this
groundbreaking book demonstrates how everyone has the
ability to shape himself or herself into the kind of person who
enables and uplifts others to reach their highest potential.
3/23/2010 Offering a blueprint to helping your people succeed; this book
explains how to engage your employees through specific;
focused conversations so they can contribute valuable talent
to your organization for the long term.
7/26/2005 Designed specifically for trainers; speakers and group
facilitators; this cookbook contains an imaginative collection of
playful games; exercises and activities to help you start any
session; meeting; speech or presentation with a burst of
9/16/2011 Providing simple strategies for capitalizing on the top social
media platforms; this practical guide is packed with quick
"snapshot" lessons for spreading your message and building
customers—with little effort and virtually no cost.
1/11/2012 Providing valuable insight into human emotion and behavior;
this book presents everything you need to gain the trust and
respect of those around you—no matter where they’re
positioned in the organizational hierarchy—and expand your
11/20/2014 Full of wonderful encounters and mutually rewarding
experiences; this book presents step-by-step strategies to
each of the seven tenets of customer service; with actionable
solutions that can be applied to an endless range of workplace
2/10/2014 Featuring eye-catching icons; checklists; definitions; practical
advice; and sidebars; this guide offers managers an overview
of how to create; implement; and successfully use mobile
learning platforms.
10/17/2003 This new edition reintroduces the author's ideas to a new
generation of decision-makers in search of IBM-style
standards for their own organizations. A to-the-point
examination of the values and beliefs that built and sustained
1/11/2007 Discussing the near-universal belief that healthcare is
becoming unaffordable; fragmented; and impersonal; this
book offers a compelling case for change; and a plan of action
to make healthcare systems work for us and our children.
10/1/2012 Showing how to utilize the same marketing tools used by
heavy-hitters such as HBO; Disney; Ford; and Sony Pictures;
this book offers strategies to generate must-read content;
must-see videos; and must-visit websites that will grow bigger
10/4/2013 Through in-depth examinations of success stories and failures
in analytics-based decision making and data analyses; this
hands-on book gives you the tools; knowledge; and strategies
to capture the level of organizational commitment you need to
10/13/2014 Effective negotiation is rooted in establishing trust and building
relationships--one conversation at a time. In this practical
guide; trailblazing sports agent Molly Fletcher reveals her
proven approach to landing more than $500 million worth of
4/14/2011 Presenting the three keys to negotiating success for women;
this helpful guide will show you how to get what you deserve
in every aspect of your life; whether it is earning more money;
buying your next car; or just getting your husband to help
4/11/2005 Written by two of today’s leaders in project management
innovation; this groundbreaking book will help you adopt
effective project management techniques and dramatically
increase project speed without sacrificing end-product quality.
9/28/2010 A call to action for today's executives; this essential guide
combines comprehensive and big-picture analysis of the
global economic meltdown with smart management advice on
how to win in an era of greater competition.
7/25/2014 As a business leader's guide to the best practices to turn long
term vision into reality; this book introduces the Seven Pillars
of Accountability and shows how each pillar is a crucial part of
effective leadership.
2/15/2007 Offering exercises at the end of each chapter as well as two
final exams; this self-teaching guide provides an effective;
anxiety-soothing; and totally painless way to learn advanced
statistics.
12/13/2002 This reference demonstrates how today's economic
challenges demand the insight and flexibility that can turn
short-term challenges into long-term success.
3/3/2015 Walking readers through the author's fascinating career;
providing an inspirational and instructional story of his rise to
the top; his career disappointments; and his incredible journey
back to the top of the fashion industry; this book reveals a
9/28/2010 Combining expert insight; tactical tools; and Yankee Group’s
proprietary data on global connectivity trends; this forward-
looking book provides what you need to reach the customer of
the future . . . anytime and anywhere.
9/10/2010 Turning conventional management thinking on its head; this
practical guide shows you how to fully engage your team
through positive inquiry and open dialogue so that they feel
included and valued; inspired and motivated; and ready to
4/19/2007 From Wipro’s triumphs to its missteps; this book removes the
shroud of secrecy around Indian management principles and
takes you inside the halls of this transnational phenomenon to
reveal the true secrets of Wipro’s superior business.
9/1/2011 Dramatically illustrated by more than two dozen examples;
this book presents the author’s collected wisdom; best-
practices; analysis; and anecdotes in one essential volume on
the creation of value through leadership--and on the
3/6/2014 Featuring self-assessment tools; hands-on exercises; and
case studies showing the author's methods in action; this
humor-filled guide will help you develop the skill of boldness -
and leverage it to win sales.
12/27/2002 Proven strategies for overcoming spilled coffee and clock-
watching clients--and making the sale.
1/14/2009 Drawing from a study of more than 600;000 small to mid-sized

companies; this practical guide gives you the strategies you
need to outperform your markets and gain the largest benefits
from consolidation.
9/28/2010 Presenting numerous exercises throughout; this book aims to
help you; as a new manager; quickly assimilate some of the
basic knowledge you must have and actions you must put into
practice in order to succeed.
10/3/2013 Using case studies; tools; and impactful learning concepts;
this book shows you how to use mentoring’s core skills to
create a winning approach tailored to your own style; be it the
'reflective mentor;' the 'storytelling mentor;' or 'the example-
2/24/2015 Packed with advice; tools; and examples for turning your
thoughts into action; this book reveals the lessons you need to
follow in order to reach your highest potential and drive the
kind of innovation that turns good companies into industry
7/9/2002 An overview of how technology is estimated to influence
specific facets of marketing and sales; including suggestions
for bettering your sales and marketing business.
11/8/2013 You face four hurdles to gaining new clients: finding enough of
the right prospects; getting their attention; making the sale;
and multiplying your clients through referrals. This book shows
you how to turn referrals into introductions to the prospects
1/29/2009 Including self-questionnaires to test your “acquisition
readiness;” and case-by-case examples of famous successes
and notorious failures; this guide gives you a complete;
systematic “framework” of hands-on strategies for every step
10/1/2012 Packed with physical and verbal exercises to help you
organize and run a brainstorming session; this book gives you
the tools and knowledge to build a solid; structured foundation
for free-form interaction and fearless conceptualizing.
3/9/2015 Drawing on the author's experience of great adversity--and
even greater success--this book shows you how to set
realistic milestones and describes a simple and effective
process for mapping these milestones to daily tasks that will
8/2/2006 Filled with real-world examples of how blogging can lead to
potential new marketing strategies; innovative product ideas;
and concepts that will completely transform your business;
this cutting-edge book will show you how to get on the blog
11/26/2012 Providing the right tools to do the job of GETTING the job; this
book offers ways to present your experiences in a compelling
narrative that showcases your skills; knowledge; and
personality—and you’ll learn the right way to answer tricky
12/23/2013 Filled with practical; street-smart techniques and ideas to help
you create and manage a winning business blog; this book will
show you how to attract a loyal following; promote your blog;
and write powerful content that generates new business.
5/17/2011 Powered by a decade of global research and practice by the
top-ranked Center for Creative Leadership; this book takes
you from rural towns in the U.S. to Hong Kong's skyline and
from a modernizing South Africa to the bustling streets of
3/2/2015 Featuring dozens of real-life scripts that show you exactly how
to incorporate them into your own sales presentations; this
book takes you on a fascinating tour inside your prospects'
minds and teaches you 21 powerful techniques of consumer
1/5/2012 Detailing several brand-damaging events and the steps each
brand took to return to glory; this expert guide explains how to
apply the best practices into a powerful; seven-step process
you can use to keep your brand moving forward through any
11/21/2003 The author of this book uses firsthand experience to explain
why brand must come first; before any other business
consideration. And he shows how his "brand first" philosophy
helped John Hancock transform itself by inspiring innovations
9/21/2012 Using examples from market dominators such as Ford; GE;
Skype; and Emirates; this book provides a simple but powerful
model for breaking away from your industry pack by fully
utilizing your employees; technology; and resources to drive
3/3/2014 People don't always communicate well; it's a fact of life. This
book presents clear; understandable; time-tested concepts
and easy-to-implement strategies to help you maximize the
chances of success after a communication process has taken
4/9/2013 Authored by workplace performance experts Don Brown and
Bill Hawkins; this unique road-map discusses what drives
today's workforce - and what employees want from you in
order to perform.
3/22/2010 Introducing the Enneagram System; a highly effective tool for
creating self-aware employees that are easy to manage; this
book offers everything you need to ensure that every
employee exceeds their goals and contributes valuable talent
10/29/2002 Make the most of people performance with this introspective
resource.
7/25/2004 This is the first book to focus on the people side of knowledge
management--what it takes to get employees to contribute to
a knowledge system. It is a practical primer on how managers
and employees can move from 'hoarding' knowledge to
1/11/2012 Providing benchmarking and best practices; as well as
interviews with executives and HR professionals at companies
that boast the highest levels of employee engagement; this
book explains how to create an environment in which
8/30/2011 Illustrated through real-life stories; this practical and insightful
book provides the tools for building a superior system that
optimizes effectiveness of outcomes for customers and
efficiency of resource usage.
3/21/2007 An invaluable resource for inspiring peak performance in work
groups in any type of organization; this comprehensive; team-
building book will help you to enhance the cohesiveness;
enthusiasm; and trust of any team.
3/4/2016 Walking you step-by-step through the process of making lean
as intrinsic to your company as the pursuit of profits; this
practical; hands-on guide will show you how to make an
unshakeable commitment to increasing the value provided by
10/28/2002 This is the primary no-nonsense guide to tie business policies
with the art and science of user know-how and online design.
8/6/2008 Authored by Dan Sanders; CEO of the award-winning;

service-oriented United Supermarkets; this valuable book
reveals how your people can adopt United's mission of
“Ultimate Service; Superior Performance; Positive Impact.”
12/16/2009 Revealing the insights of extreme sports athlete-executive;
this action-ready guide shows you how to capture the winning
mind-sets of champions-for extreme success in business and
life.
10/10/2012 Challenging you to re-evaluate your methods; rethink your
options; and reignite your organization; this groundbreaking
book provides a language and multiple frameworks for how to
think about and implement business model reinvention.
5/21/2003 Improve quality; productivity; and competitiveness the
"Business Process Improvement" way with this hands-on
workbook.
3/1/2007 Simple enough for beginners but challenging enough for those
with some statistical background; this unique; self-teaching
guide provides an effective; painless way to learn or review
the statistics that can help ensure your business success.
6/21/2002 An analytical look at mobile strategies and markets.
9/22/2010 Taking a close look at customer behavior in today’s economy;

this book provides 18 simple techniques you can apply right
away to help you turn adversity into opportunity and ultimately
generate dramatic profits and growth.
4/15/2004 Using vivid stories from his own rise through the
organizational ranks; D'Alessandro offers shrewd advice for
disarming the people who hold your career in their hands and
introduces a remarkable cast of characters along the way.
9/28/2010 Empowering you to assess; troubleshoot; and resolve
engagement issues in the workplace; this book offers specific;
low-cost; turnkey solutions and action plans that will help you
to realize demonstrable gains in employee productivity and job
2/14/2014 Presenting five clear strategies and tools to help you convince
clients that you can add to what they already know; this book
will show you how to create and shape opportunities; prepare
and probe in an entirely new way; gain client consensus; and
2/12/2014 Taking you step-by-step through the authors' dynamic model
for leading any company to success; this book offers a proven
new way for not just facing inevitable change--but leveraging it
as a tool for long-term success.
3/12/2015 Featuring fascinating discussions of legal cases; reporting
requirements; regulatory matters; reputational risks; and
lessons on all the overarching fiduciary duties of directors; this
book helps you identify and navigate nuances that will make
1/17/2012 Arming you with powerful tools from the field of psychology;
this book will show you how to build every business
connection into the kind of relationship that leads to referrals;
joint ventures; and sustainable business growth.
2/4/2009 Presenting a framework for understanding the process of
sustainable innovation; this book describes what will be
required to reignite the spark of innovation in business;
education; and government--ensuring our long-term success
3/29/2011 Combining his own expert insight and deep extensive
coaching experience; master executive coach Howard
Guttman reveals a step-by-step process that you can follow to
change the behaviors that have been holding you back from
2/6/2014 Packed with stirring personal stories; life changing case
studies; crucial coaching conversations; exemplary coaching
questions; and ready-to use tools; this practical manual guides
you through the top 30 principles every coach needs to
7/22/2013 Packed with case studies from the author's research into the
dynamics of the modern workplace; this classic guide takes all
the guesswork out of becoming the kind of inspired; "hands-
on" manager that every company today is looking for.
12/11/2012 From Comic-Con’s massive exhibit hall and panels to its
exclusive parties and business suites; this book peels back
the layers to show how comics culture is influencing
communications; entertainment; digital technology; marketing;
4/21/2008 Offering techniques for communicating clearly and managing
conflicts; this book features guidelines for everything from
sharing information and gathering input to handling
disagreements and conducting results-driven meetings and
5/29/2015 Presenting the secrets of the Decker Method -- a framework
that has been perfected over the past 36 years; this
guidebook shows that becoming a great communicator takes
just two things: a smart game plan and a lot of practice.
11/22/2004 The authors of this text offer a maze of arcane diagnostic tools
for assessing the complexity and profitability of products;
services and customers; along with advice on how to simplify;
standardize or eliminate them altogether.
3/22/2013 Presenting a powerful new method for attracting; connecting
with; and maintaining buyers; this book provides the tools for
captivating even the toughest customers and then cultivating
genuine relationships through the power of being contagious.
10/16/2015 Demonstrating the brilliant reverse-engineering model of
getting customers first and developing products later; this
book breaks down the business-startup process into six steps;
making it simple for you to visualize; launch; and monetize
1/19/2012 Whether you’re a CEO; P&L manager marketing director;
sales manager; or entrepreneur; this readable; market-tested
book describes the contextual pricing perspective; how it is
being used in B2B and B2C markets; and how you can make
9/24/2012 Failed conversations can take a heavy toll on our professional
and personal lives. This helpful book offers practical
guidelines for managing the six most common conversation
killers so you can replace unconstructive habits with more
11/15/2013 For anyone striving to lead their organizations to peak
performance; this book provides the communication tools to
ensure that your team remains on track even when dealing
with its most troublesome issues; and that it responds to tough
4/14/2011 Whether you’re trying to motivate a team; negotiate a contract;
make a sale; ask for a raise; land a new job; or terminate an
employee; this book shows you how to reach your maximum
potential by using conversations effectively.
10/9/2012 Straightforward and practical; this book is a vital tool for
keeping team members motivated; engaged; and moving
ahead every day—not just the days before an annual review.
12/27/2013 Featuring case studies which illustrate best practices for
engaging managers; peers; and employees to build
momentum toward success; this book gives you the tools to
create the right conversation at the right time to achieve any
3/18/2015 Providing the tools you need to recraft your message into a
compelling story that wins more deals; this thoughtful and
practical guide helps you create and deliver messages that
customers care about; giving your brand the clear edge in
1/17/2012 Drawing on the author's experience consulting for such global
companies as 3M; Alcoa; Westinghouse; and Citi; this book
shows how to develop and grow your organization by
designing the culture; structure; strategies; and policies that
5/16/2005 Learn how you can give customers; clients; and coworkers
easier access to your organization's information and services.
This guide explains what portals are; and how you can
seamlessly integrate them into your corporation's e-business
5/12/2008 Highlighting the best practices in corporate education and
training; this book provides an in-depth and behind the scenes
look at how fifty corporations are using the corporate
university model to manage their investment in employee
1/12/2012 Based on new research into how world-class sales forces
measure and manage their sellers; this groundbreaking book
provides a best practice approach to identify and implement
the critical activities and metrics that drive business results.
2/14/2014 Whether you're a recent college grad faced with a difficult job
market; an ambitious entrepreneur trying to anticipate the
Next Big Thing; or a struggling executive weathering a storm
of constant global change; this book's timely approach to the
12/28/2009 Filled with checklists; "best practices" articles; and case
studies from leading companies; this book shows how to keep
new employees' energy levels high by providing unique and
creative ways to make orientation special.
9/15/2011 Fully updated with new case studies of best practices from
successful companies; this multi-phased guide to integrating
new employees into an organization redefines the
expectations of what effective HR training and succession
11/2/2015 Using compelling stories and examples drawn from music
composition to show you how to produce your own "strategic
masterpieces;" this book is a step-by-step guide to creating
truly original and successful business strategies by tapping
9/19/2013 Containing in-depth case studies of Toyota; BP; and Penn
State; this guide offers strategies to successfully lead your
company through today’s rocky business landscape—where
crises loom around every corner; and the lives of businesses
10/9/2013 Offering the tools for improving relationships in the workplace
and in life; this book teaches you how to deal with violated
expectations in a way that solves the problem at hand without
harming the relationship--and; in fact; even strengthens it.
12/16/2004 Use this book to learn how to step up to failed promises and
deal with them in a way that both solves the problem and
saves relationships.
10/30/2002 Engage in important discussions with co-workers or family
members--without confrontation--with this useful guide.
1/11/2012 Presenting the tools you need to conquer life's most difficult
and important conversations; this book will help you speak
your mind safely and gently; yet powerfully and effectively;
and achieve positive outcomes.
9/27/2010 With field-tested tactics for engaging price shoppers and
holding the line on declining profits; this guide offers you the
support you need to focus specifically on price resistance in
order to attain maximum profit in the most challenging
1/5/2012 Filled with advice from top business leaders; this invaluable
book reveals their best practices to help you generate
extraordinary business results by spearheading change in
your own organization to establish the kind of culture that
4/3/2013 Shedding light on the complex global financial system; this
collection of essays features the crème de la crème of authors
from the world's most prestigious academic institutions and
esteemed professional organizations to share their insight on
3/16/2015 Revealing a powerful and proven method for connecting your
company’s value creation processes to customer-desired
products; this book presents you with everything you need to
revamp your processes to innovate; grow; and outpace the
1/20/2009 Providing the tools to implement the next level of relationship
marketing; this hands-on guide will enable you to pinpoint the
unique value of every customer and specific direct marketing
techniques for winning them over.
2/4/2004 This step-by-step text shows salespersons how to differentiate
themselves and their offerings by appealing to customer
needs; steering away from making one-way presentations and
toward having meaningful and goal-oriented conversations.
10/25/2010 Giving you mastery of the crucial eight aspects of
communicating with today’s clients to achieve optimal results;
this guide helps you level the playing field so you can reach
clients when they are ready to buy and create a superior
1/17/2005 Written for both project managers and engineers alike; this
edition points to new paths and methods to bring the customer
into a virtual project alliance through the Internet and to
embed quality in the project process.
10/23/2012 Through examples of real-world success stories from IKEA;
Nike; Coca-Cola; The Life is Good Company; Starbucks; and
Southwest Airlines; this book shows how to eliminate
guesswork from your marketing efforts and focus more clearly
4/24/2007 Using real-life stories and advice from highly successful
women; this comprehensive workshop-in-a-book shows you
how successful women have reached their lifelong goals by
relying on inherent; feminine-based strengths to distinguish
10/23/2012 Whether you’re dealing with a coworker; a distant family
member; or a loud cell phone talker at the grocery store; this
book will show you how to get along with people who have the
uncanny ability to sabotage; derail; and interfere with your
11/24/2008 Drawing on exclusive research into the qualities that ensure
success; this guide explores the foundation of high
performance; introducing techniques you can use to retool
behavior and cultivate a culture of optimal performance and
1/11/2012 Presenting the next great leap in the evolution of sustained
business growth; this trailblazing book provides the design
criteria and guidelines that enable you to grow your business
organically by refocusing management’s attention from
3/6/2006 More than an introduction to statistical concepts and methods;
this comprehensive resource provides sophisticated Six
Sigma practitioners with the statistical tools necessary for
rooting out and solving problems associated with product or
3/3/2009 Packed with detailed illustrations; careful directions and
comparisons; and worked-out calculations; this guide offers
professionals the information required to maximize DFSS
potential in creating winning products and services for today's
10/27/2002 This reference examines how the Web can be used as a
learning tool and to facilitate training programs.
11/28/2012 Providing an abundance of real-world examples and tips to

help you create a path to success; this book explains how to
take full advantage of everything the digital age has to offer;
while avoiding common pitfalls that can damage your "digital
11/3/2005 At the core of this text is a proven; behavioral-science-
centered approach based on tested research into customer
motivation and buying trends. Written by two psychologists;
this book arms you with selling skills that will earn your
1/11/2012 Teaching you ways to increase your visibility and influence by
combining traditional self-branding vehicles like PR and face-
to-face networking with new social-media platforms; this book
provides the insight; knowledge; and tools you need to
12/16/2013 Containing never-before-told stories from numerous Disney
legends; this book reveals the heart of the Disney culture and
describes the company's values and operational philosophies
that support the iconic brand.
11/6/2008 Whether you're a school administrator; government official;
business leader; parent; teacher; or entrepreneur; this
fascinating book will open your eyes to new possibilities;
unlock hidden potential; and get you to think differently.
9/6/2011 Filled with fascinating case studies; scientific findings; and
unprecedented insights on how innovation must be managed;
this groundbreaking guide will open your eyes to new
possibilities; unlock hidden potential; and get you to think
9/29/2015 Revealing the personal insights of the world's greatest
business leaders and the professional triumphs (and tumbles)
of the world's biggest brands; this revolutionary guide shows
how to use the latest digital platforms to create a high-value
12/31/2002 Completely revised and updated; this is the essential blueprint
for understanding global business practices--and the decision
makers that drive them.
8/11/2008 Whether you're a small business owner; self-employed
worker; or company salesperson; this book reveals surefire
secrets that will help you identify; and successfully meet;
hundreds of high-quality referrals.
3/22/2013 Providing unique insight into the mind of one of the 20th
century's greatest thinkers; this book presents Drucker's most
salient ideas on marketing in a framework that not only
outlines his marketing philosophy; but provides practical
12/27/2002 Techniques to become a coach; not just a boss--and
maximize each employee's productivity.
10/7/2010 Offering the knowledge and tools you can start using right now
to accurately and candidly evaluate what your online
behaviors reveal about you; this essential guide provides the
steps you can take to maintain and improve your "digital
4/2/2013 Offering a road map for business success in the increasingly
competitive; chaotic global markets; this book explains what is
happening; why it is happening--and how you can prevent it
from happening to you.
1/6/2014 By teaching you strategies to protect yourself against
emotional vampires in your workplace; this book will help you
gain some control over the inevitable; unavoidable dealings
with antisocials; paranoids; narcissists; and other types of
1/19/2009 Addressing the biases that can take you or your organization
off course; this guide delivers concrete de-biasing techniques
for breaking through these barriers in order to run a
psychologically smart businesses specifically as it affects your
8/25/2009 Supported by the latest studies; articles; and research; this
forward-thinking book is a one-stop resource for busy
executives and senior policymakers who need a reliable;
accessible guide to the big strategy questions surrounding
2/19/2009 Packed with proven strategies for meeting your people's
needs as well as instructive examples from stellar companies;
this book equips you with the practical tools to engage
employees at all levels so they deliver unparalleled value to
10/15/2014 Providing the specific tools you need to make the jump from
middle or upper management to an executive-level position;
this book emphasizes the importance of self-awareness in
relationships with colleagues; clients; and executives—
1/20/2014 With in-depth case studies of how John Deere; LEGO; Coca-
Cola; and other leading corporations are using content to drive
epic sales; this groundbreaking guide gives you all the tools to
start creating and disseminating content that leads directly to
1/29/2009 Providing the tools needed to put the people-first model to
work; this book will help you create an organization that puts
front-line people before bottom-line profits; allowing you and
your organization to profit more than you ever thought
10/23/2012 Employing the “leadership as an art” metaphor to its
conceptual limits; this groundbreaking book will make you see
your own leadership characteristics with newfound clarity and
help you build upon them to be the best leader you can be.
8/5/2014 Part philosophy; part business; and part history; this step-by-
step guide is a kaleidoscopic view of the way humans—by
being able to think out of the box—have been able to achieve
greatness for themselves; their organizations; and the world at
2/9/2009 With the help of in-depth interviews and commentaries from
company executives; this book offers powerful lessons on
teamwork; leadership; integrity; communication; and
relationship building that you'll use to achieve stellar results in
4/5/2011 Sharing 20 lessons from the world’s most ubiquitous brand to
help you better engage your customers and prospects; this
book delivers case studies featuring some of the world’s most
innovative brands that have integrated lessons from Google
12/18/2013 Filled with fascinating stories from iconic figures who have
applied Napoleon Hill's principles to their own lives; such as
Dolly Parton; Jeffrey Gitomer; Chief Poly Emenike; and Joe
Dudley; Jr.; this book explains how to uncover the secrets of
7/15/2004 A practical job aid for any manager who needs to get an
organization to execute better; this book provides a proven
12-step plan to get results; overcome delays; and achieve
tough goals faster.
3/15/2010 The result of the latest scientific research in interpersonal
communication and human behavior; this book reveals the
critical difference between CEOs and those of us who wish to
be CEOs.
4/11/2012 Presenting a complete regimen from a leading expert on
developing the mindset for attaining goals; this book provides
hands-on daily exercises for breaking old; self-defeating
patterns of behavior and replacing them with the can-do
1/15/2009 Offering concrete advice for handling the relationships you
build with people of influence; this book will show you what it
takes to rise to the top; and to do the even harder thing; which
is survive there.
12/30/2011 Packed with 500 fun and invigorating puzzles; this inviting
book is specifically designed to stimulate the frontal lobes of
the brain; which kick starts creativity and sharpens decision-
making--the most critical functions for high performance on
8/6/2014 Making it easier to choose and execute the best strategy for
better productivity—and even bigger profits; this
comprehensive guide cuts through the hodgepodge of copycat
initiatives; overblown buzzwords; confusing mathematics; and
11/22/2005 Innovation is a critical driver of organic growth in today's
rapidly expanding markets. Learn why it usually takes so long
for innovations to reach the market; and why they often fail
with this Fortune 500 consultant’s proven strategies.
11/16/2009 Introducing a groundbreaking behavior-based methodology;
this book provides you with the tools to successfully drive
change; overcome obstacles; and engage and align people in
working effectively together to achieve your business
2/11/2014 Introducing a groundbreaking new framework that transforms
not just the review process - but the entire relationship
between coach and employee; this book presents a bottom-up
alternative in which the employee takes the lead both during
11/9/2012 Providing a toolbox of wording that works; powerful fear-killing
techniques; and proven referral-gathering methods that will
completely transform your business; this book shows how to
secure consistently higher quality referrals the right way.
2/11/2014 Whether you're wondering how to get your startup off the
ground or looking for answers to why your business has
stalled; this groundbreaking guide will show you how to feed -
and unleash - the beast that is your business.
10/23/2014 Financial decisions impact virtually every area of your
company. As a manager; it's up to you to understand how and
why. This guide helps you understand the information in
essential financial reports and then shows you how to use that
2/12/2009 Including proven strategies and Courage Exercises to help
you harness your inner strength and make meaningful
changes in your personal and professional life; this book
challenges you to rethink your life scripts; overcome everyday
1/11/2012 Presenting a field-tested; customized blueprint for mapping
out your business DNA; this high-impact; transformative guide
will show you how to crack the genetic code behind the six
essential building blocks of business.
12/28/2009 Drawing from original Monster data and research; and sharing
wisdom from dozens of experts in hiring and recruitment; this
book is your action guide to attracting; acquiring; and
advancing the smart; capable people you need.
10/15/2015 Presenting a practical guide for the business leader who
wants to learn from the best of the best; this book shows how
to build and lead effective teams in conditions of volatility;
uncertainty; complexity; ambiguity; and constant change.
9/28/2007 Presenting a breakthrough program that will help you become
a more effective leader; this book provides the keys to
mastering the six agents of FISO and the attitudes; behaviors;
and characteristics you need to wield them.
8/19/2014 Presenting proven best practices that individuals and firms
can use to form more empowering relationships; this game-
changing guide will help you leverage every critical
relationship in your organization for greater success.
2/26/2015 Your one-stop guide to making your brand the talk of the town;
this practical and engaging book reveals everything you need
to know to create; drive; measure; and leverage word of
mouth for maximum impact on the bottom line.
4/5/2011 Filled with sample dialogs you can use with prospects; this
easy-to-follow guide teaches you how to assess your
strengths and weaknesses based on information you can get
from the most qualified source available—the buyer.
11/22/2003 This is an accessible guide to applying game theory to every
facet of business in order to improve strategy and decision
making and emerge as a tougher competitor in the business
world.
10/5/2012 Authored by a pioneer of modern business operational
excellence and founder of the Kaizen Institute; this
comprehensive; innovative book reveals how to implement
cost-effective; incremental improvements in your most critical
6/4/2002 Learn how to think; talk and lead like GE's legendary Jack
Welch.
1/22/2010 Explaining how to choose the best medium for marketing

content; this book shows marketing professionals; step-by-
step; how to create and execute a content marketing strategy
for virtually every company; regardless of size or industry.
11/15/2007 If you want to lead your employees; your team; and your
company to greater profits and fulfillment; this hands-on book
identifies the steps a manager must take to become a
respected; motivating leader; as well as a first-rate team
9/12/2013 Packed with humor; charm; and thought-provoking insights;
this moving and motivational guide will show you how to find
the humor in stressful situations; turn negatives into positives;
face your fears; and choose happiness in both your work and
2/4/2009 Offering proven tools and techniques; this book provides a
unique approach for using incremental changes to make large
improvements with an executable strategy for pinpointing the
areas in your business where precise change will deliver huge
8/7/2008 Drawing upon three decades of experience; the authors of this
valuable book offer a blueprint for an integrity program that
preserves your brand's reputation; ensures product protection;
and increases your competitiveness in the global marketplace.
11/25/2008 Designed to help enhance your performance in today’s
complex business environment; this book features strategies
for revving up productivity; enabling growth; fostering
partnerships; and more from the world's top business
10/28/2014 Technology has virtually erased national borders; forever
transforming the way we reach and engage customers; as
well as the way we search for and consume content. This
practical guide takes you step-by-step through the process of
10/15/2015 Providing an excellent perspective on the current state of
Lean with its focus on manufacturing tools and principles; this
book leads readers through the rethinking; understanding; and
integrating of all of the visible and invisible requirements for a
4/20/2007 Packed with charts; tables; figures; and case histories from
many different countries; this step-by-step guide demonstrates
how PM concepts and techniques can be applied in various
political; cultural; and geographical settings.
2/13/2014 If you're serious about competing today--and in the future; this
book gives you the know-how and tools to dramatically boost
supply chain efficiency by making it a core element of your
overall corporate strategy.
10/4/2012 Featuring case studies of famous brands that became victims
of their own success like Kodak; IBM; Zenith; and GM; this
provocative book provides a brilliant; in-depth look at the
powerful but elusive qualities that can make or break a
4/4/2013 Demonstrating how to create a more positive and meaningful
connection between you and the people you lead; this book
presents an essential approach for leaders who want to
achieve the bottom line and foster a value-driven workforce.
9/3/2003 Great leadership begins with great communication. Who
better to learn about great leadership from than the great
leaders? The author has distilled the communication
techniques of various great leaders into key strategies and
1/13/2006 Through the incredible life stories of highly successful men
and women; this book's combination of leadership principles
and real-life stories can easily be applied to your own career
and dreams; linking personal actions to organizational results.
1/22/2014 What is the almost magical power great speakers possess -
and how can you harness it for yourself? This illuminating
guide to unforgettable oratory takes you through an in-depth
analysis of these historically significant speeches and the
1/21/2014 Revealing five practical skills that will help you ideate;
innovate; and deliver work that gets noticed and appreciated;
this book is filled with stories of real people in real jobs who
did what was asked and then added something extra--a
11/6/2008 Using transcripts of Greenspan's FOMC meetings as well as
testimony before Congress; this book delivers a timeline of his
most devastating mistakes and offers a lock-stock-and-barrel
portrait of a flawed but fascinating man.
3/24/2010 Explaining how your company can discover the right approach
to corporate entrepreneurship and make it profitable; this book
provides the knowledge you need to conceive and design
valuable new businesses that breathe life into ideas.
2/18/2009 Inspired by a $4 million private research study of more than
11;000 young people; this book examines how today's Net
Generation is changing every aspect of our society-from the
workplace to the marketplace; from the voting booth to the
9/15/2011 Offering proven techniques and invaluable advice for writing
winning business proposals; this easy-to-use; concise; and
thorough book guides you through the unique nine-step
proposal-writing process from the initial RFP to the client
4/20/2007 An essential reference in the human resources industry; this
book will help you understand and select benefit plans that
work best for both employers and employees.
8/8/2005 Filled with practical and proven ideas for engaging and
motivating employees; this creative book explains how to build
relationships that are supportive instead of intimidating; caring
instead of cutthroat; and profitable on every level.
6/9/2011 Explaining how success and the satisfaction it brings; comes
from knowing how to set goals; this book offers the hard
science and practical techniques to conquer procrastination
and unlock your brain’s potential for realizing your goals.
4/25/2008 Drawing upon research from the influential field of positive
psychology; this book offers 12 powerful; proven practices for
reducing negative thinking and adopting the attitude of a
winner.
10/5/2012 Filled with cameo appearances by some of the 20th century’s
greatest business titans; this book tells the fascinating story
not only of how RRA became one of the world’s most
influential executive search firms but also of how one man
1/20/2014 With Word Of Mouth (WOM) success stories from Stew
Leonard's; Red Robin; Frito-Lay; Kimberly-Clark; Amazon;
and other industry leaders; this book puts you on the fast track
to taking control of the dialogue about your business that’s
1/5/2012 Including case studies from Microchip; Southwest Airlines;
The Ritz-Carlton; Google; and other companies that drive
great results by hiring for attitude; this groundbreaking book
shows hiring managers how to recognize the attitudinal
3/25/2015 Whether you’re a first responder; corporate executive;
government official; or concerned citizen; this book provides a
comprehensive understanding of U.S. homeland security and
your own role in preparing for and responding to terrorism and
10/7/2003 Integrating the winning selling strategies used by the world's
top salespeople; the author of this text provides a six-step
process for making the sale--no matter how complex the deal
or how many people are involved in the buying decision.
7/20/2006 Revealing proven execution strategies to consistently get your
people to perform to their fullest; this book offers a concrete
plan of action that will help you cultivate a results-driven
culture and drive your business to the top.
10/23/2003 This book describes 14 surefire strategies; as well as dozens
of techniques and tips for charting a course through today's
work environment and coming out at the head of the pack.
10/22/2014 Using her decades of experience connecting the world's
highest achievers with one another to help you build high-
value relationships; the author of this book reveals the inside
secrets to power connecting that will help you increase your
10/11/2012 Providing a revolutionary approach to leadership
development; this book shows how to develop your current
strengths into ones that truly distinguish you and enable you
to make the highest contribution to your organization.
4/2/2013 Revealing the method behind Buffett's near-mythic deal-
making prowess; this hands-on guide presents advice to help
you come out on the right side - the winning side - of every
deal.
8/14/2014 Whether you're presenting to an audience of 1 or 1;000; this
indispensable book for any public speaker will teach you how
to give a TED-style talk to achieve your personal and business
goals.
11/25/2014 Based on a unique and powerful combination of brain science;
timeless wisdom; and good old common sense; this book
shares a proven; no-nonsense program for making strategic
changes to dramatically improve your life and increase your
3/20/2013 When you know how to hire; onboard; coach; motivate; and
lead a powerful sales team; nothing can stop you. This
authoritative guide is the essential playbook for long-term
sales success.
7/3/2002 The five qualities of top-performing salespeople.
1/12/2010 Filled with detailed examples and global case studies; this
real-world resource offers solutions for implementing lean
manufacturing in an enterprise environment; covering the
engineering and production aspects as well as the business
2/4/2004 This guide details how you can specifically and accurately
measure the results of any training program; then use that
knowledge to construct training that provides proven value to
your organization.
9/29/2010 Whether you’re a small-business owner; department manager;
individual investor or business student; this practical guide
provides the skills you need to make the wisest financial
decisions possible.
6/3/2013 By showing you how to customize your communication
methods to a specific person's character type on the fly; this
unique book provides you with the clues and tools to get
someone to say "yes" to you - in an instant.
3/2/2015 Taking you through a real-life case study of one organization’s
journey to a world-class continuous improvement process; this
comprehensive; detailed book describes a specific stage of
the transformation story and provides a clear analysis of each
10/15/2014 What is that magic quality that makes some people instantly
loved and respected - their "Midas touch?" In an entertaining
and straight-shooting style; this book reveals what boils down
to a more skillful way of dealing with people; from first
2/17/2009 Revealing the core principles and beliefs that have guided the
author’s life and career; this book combines her insights with
wisdom from renowned world figures to convey the leadership
precepts behind her business; managerial; and corporate
4/9/2013 Whether you’re already in the leadership pipeline;
contemplating your next career move; or are working to
empower women in business; this book provides hard-won
wisdom from women who have reached truly impressive
1/16/2009 Imparting a clear; step-by-step blueprint for transforming your
culture; attitudes; and behaviors; this book gives you practical
tools for transforming your approach to serving clients by
strengthening “how you do what you do.”
5/16/2013 Providing the concepts and tools HR professionals need to
excel; this book shows readers how to establish powerful
strategies and how to structure an HR department so that the
department delivers long-term value to the organization.
1/10/2014 Based on a detailed study of more than 500;000 leaders and
employees; this book provides the tools and techniques--and
the rationale behind them--to help you create an army of
employees who don't just do their best—but who also deliver
4/24/2006 Using the exclusive Kepner-Tregoe methodology;
management experts Alan Brache and Sam Bodley-Scott
draw from their experience to explain the seven essential
skills of strategy implementation; providing the tactics and
2/12/2007 Authored by leading project management expert Marcus
Goncalves; this detailed; step-by-step book offers cutting-
edge techniques for managing projects across borders; and
utilizing the necessary technologies ePM managers and
3/5/2014 Authored by leadership expert David Cottrell and sales guru
Robert Nix; this informative and relatable book will show you
how easy it can be to transform your on-the-job persona to
become the person who succeeds first and fastest.
11/14/2013 Combining the remarkable insights of behavioral scientists
and business leaders with the astonishing stories of high-
powered influencers from all walks of life; this book presents
robust strategies for making change inevitable in your
1/28/2008 Combining the insights of behavioral scientists and business
leaders with the stories of high-powered influencers; this
fascinating book will teach you robust strategies for making
change inevitable in your personal life; your business; and
3/17/2010 Taking a behind-the-scenes look at the company built upon
the "magic" of Disney; this concise book discusses how to
apply Pixar's secrets of success; which include the company’s
ability to turn visions into clear directives and its focus on
11/25/2008 Offering an exploration of the way energetic managers drive
innovation in their organizations; this book features strategies
for reenergizing routines; customer service; business
planning; and more from the world's top business champions.
8/12/2014 Taking readers on a tour through the programs that pushed
the envelope on NASA's leadership and managerial capacity;
this book provides practical; proven lessons that will help you
envision the future of your organization with clarity; meet
3/31/2011 From free; open-source applications like blogs and wikis to
sophisticated new system software; this concise yet
comprehensive guide will help you implement the right
performance support (PS) strategy for your team.
3/24/2003 Explains the strategies today’s successful companies use to
focus; encourage; and reward employees and managers.
11/26/2013 Revealing the essential principles and skills for effective

leadership in the twenty-first century; this fast-paced;
enjoyable book provides the tools; the skills; and the
inspiration you need to lead your people and your organization
6/10/2015 In most organizations; highly qualified professionals are
required to respond to a barrage of typically uncoordinated
initiatives from across the organization. This detailed book
arms them with a strategy for easily achieving this otherwise
11/24/2008 Including fill-in charts and checklists to help you stay on track;
in control; and on the rise; this book will show you how to
conquer your insecurities; transform your thinking; tailor your
behavior; and demand the kind of recognition you deserve.
6/29/2006 By examining Jack Welch's seminal 4e leadership model; this
pragmatic; hands-on book outlines a step-by-step blueprint
anyone can follow to stock an organization with performance-
ready leaders and leaders-in-training.
7/23/2014 Presenting a brilliant portrait of what makes Jack Welch tick;
this book will show you how to work the Welch magic on your
own company as you find out how he dismantled the
boundaries between management layers; between engineers
5/13/2013 Providing all the ammunition you need to succeed in an
economy where budgets are being slashed and decision
makers are scared to spend; this book reveals all you need to
know about selling; from maintaining a positive attitude to
3/2/2010 Explaining how to harness the power of questions to make
your organization more competitive; more profitable; and a
better place to work; this book shows how to inspire
committed action and build an army of forward-thinking
12/15/2004 This no-nonsense guide will help project managers achieve
greater bottom-line performance; dramatically improved team
morale; and long-term competitive advantage.
4/20/2011 Filled with essential knowledge; practical advice and proven
strategies; handy checklists; tips from the pros; and revealing
real-world stories; this book will help you navigate the
challenges of the first critical year in your new leadership role.
1/12/2012 By showing you what to do—and what to avoid—in any given
sales or marketing situation; this informative guide provides
the expert knowledge you need to gather data in diverse
cultures; properly present your products; and close deals
7/20/2006 Arming you with a sophisticated multimodal approach to
generating highly profitable leads; this book reveals key
strategies that you can implement immediately to win new
customers; accelerate growth; and improve your sales
3/16/2006 Featuring in-depth profiles and success stories from some of
today’s top companies; including IBM; 3M; Intel; GE; and
many others; this essential guide will help put your business
on a direct path of growth; renewed energy; and spectacular
2/26/2015 Packed with handy charts; helpful questionnaires; step-by-
step checklists; and other must-haves; this definitive workbook
explains how to make those connections with others count--to
leverage your skills and play on your strengths--to lead like it
12/30/2009 With examples and case studies; this concise and highly
accessible guide provides practical actions you can execute
immediately and illustrates how leaders at DuPont;
Hanesbrands; Wipro; and other companies used Charan's
12/13/2013 Offering a holistic approach to the subject; this book combines
Cherokee wisdom handed down from generation to
generation with a smart leadership approach to explain how to
become a powerful leader inside and direct your energy
12/30/2009 Filled with entertaining and insightful stories gleaned from
interviews with former Fellows; this fast-paced book takes you
behind the scenes of every presidential administration; where
America's best and brightest learned their most valuable
4/9/2013 Giving you the tools to turn today's toughest business
challenges into transformative opportunities for profitability
and growth; this book will show you how to adapt your
company to the upheaval going on around it and lead it to
10/30/2002 Provides a detailed examination of the skills and tools helpful
and necessary to be an effective; respected leader.
9/6/2013 Helping you turn good intentions into effective actions by

mastering seven critical disciplines; this book by leadership
dream team Dave Ulrich and Norm Smallwood provides
sophisticated; proven leadership sustainability ideas and tools
9/24/2010 Breaking down Obama’s style into easily digestible pieces that
you can apply in any situation; this book presents all the skills
of extraordinary leadership and explains how to thrive in any
business setting by adopting the same skill set.
9/29/2010 Helping you put your team on the path to success; this game-
changing book is the definitive guide to taking excuses out of
the system and creating an environment where accountability
and performance are consistently high.
9/29/2010 Sometimes practical; sometimes philosophical; always
enlightening and enlivening; this book illuminates some of the
most seminal and salient leadership lessons from the greatest
leadership literature that has stood the test of time.
12/17/2002 Complete; instant; you-design-it training workshops!
3/18/2010 Designed to help your team survive the damaging effects of a

layoff; this book features a twelve-week program that will bring
employees back from the organizational-and emotional-turmoil
of downsizing.
7/12/2006 Drawing on their years as Marine Corps officers and private
consultants; the authors of this book deliver 10 key practices
to becoming a powerful leader and taking on any challenge
with the confidence of the toughest Marine; but with a
12/10/2012 Using methods proven to generate results; this practical guide
will help you to reignite your own commitment and passion by
giving you a fresh perspective on how to become an
energized leader of a charged-up organization.
1/23/2014 Offering a perspective on the leadership principles that drove
the iconic coffee company’s resurgence from serious setbacks
during the economic downturn; this book shows how the
company continues to grow dramatically; entering new
10/5/2012 Whether you’re an executive; a manager; a business owner;
or an entrepreneur; you’ll find real inspiration and insight in
this book as it shares the fascinating inside story of how
Grand Circle navigated the highs and lows of a changing
10/9/2013 Presenting more than 100 cutting-edge tools and strategies
used by the most effective leaders in the world; this hands-on
guide offers worksheets; exercises; self-quizzes; and much
more to show how great leaders put Emotional Intelligence
7/23/2014 Inviting the reader to shift his or her thinking from goals to
aspirations; from balance to focus; from results to
commitments; from achieving to becoming; and from
outcomes to actions; this practical; strategic guide can be the
11/8/2013 Using the same five simple steps in every car's global
positioning system--Acquiring; Settings; Where To;
Recalculating; and Arriving; this book will show you how to
apply GPS-based methods in your organization to mobilize
5/21/2008 A fast and easy way to learn Lean Six Sigma; this self-
teaching guide will show you how to analyze projects quickly;
identify and eliminate waste; cut costs and grow revenue; and
increase quality and efficiency.
6/8/2011 Emphasizing both the clinical and operational sides to reduce
the "three demons of quality;" this practical guide explains
how to use tested Lean Six Sigma methods and tools to
rapidly improve hospital operations and quality of care and
10/14/2003 This text fills the need for a service-based approach;
explaining how companies of all types can cost-effectively
translate manufacturing-oriented Lean Six Sigma tools into the
service delivery process.
9/28/2007 Designed to help Six Sigma professionals and frontline
managers achieve higher levels of competitiveness; this book
provides the guidelines; tools; and techniques required to
eliminate supply chain problems and boost company
10/31/2002 Improve company performance by "getting lean" with Six
Sigma strategies.
10/15/2012 Designed for every employee at every level; from the factory
floor to the executive suite; this book will help you you make
your daily learning explicit so that you can consciously use it
to improve your current job performance and your career
7/9/2014 A quick and entertaining read for people at all organizational
levels in every industry; this essential resource will teach you
lessons that; when applied; will have a profound impact on the
service experience your customers will receive.
8/2/2003 This book covers creative ways to successfully balance four
major aspects of life: family; money; work and time; the
program rests on what the authors call three gotta do's--
validate expectations; optimize effort and develop navigational
4/3/2013 In today’s social media world; it literally pays to be likeable.
Revealing the 11 principles of business likeability; this book
presents a blueprint that organizations of all sizes can use to
spur growth; profits; and overall success.
6/18/2015 Packed with brand-new case studies from today’s emerging
social sites; this exciting book helps you harness the power of
word-of-mouth marketing to transform your business.
12/14/2005 Providing people-oriented advice for short-term success and
long-term growth; this book focuses on personal interactions
between businesses and customers that can make or break
the deal and delivers strategies that build a strong and loyal
1/7/2014 Including case studies from innovative companies that are
already driving customer engagement; learning and skill
development; and employee motivation with Loyalty 3.0
methods; this book reveals how to use behavioral economics;
4/13/2005 Whether you're in finance or sales; management or outside
consulting; high or not-so-high on the corporate ladder; you'll
get more of what you want out of work and life with the sound
advice offered by top sales trainer Stephan Schiffman.
9/20/2013 Featuring interviews with more than 50 top executives as well
as case studies based on the author's work coaching
hundreds of women and men leaders; this groundbreaking
provides firsthand advice from men on how women can grow
11/6/2012 Authored by America's top sales trainer; Stephan Schiffman;
this strategic guide presents proven; easy-to-implement
strategies to get your next phone call returned; set up a
meeting with a reluctant prospect; frame questions to get
7/20/2006 Identifying five universal areas of sales effectiveness; this
practical; hands-on book presents more than 20 best practices
from top sales organizations around the world and shows
readers how to turn them into winning results.
10/8/2010 A blueprint for building a positive; motivating; and productive
workplace; this guide delivers state-of-the-art analysis; advice
and guidance; and scores of team-building and motivation
exercises that you and your staff can do in ten minutes a day.
1/28/2015 Much more than a guide to using data collection and analysis;
this step-by-step guide is a template for spearheading large-
scale change in your organization by dramatically influencing
your department's overall image within the organization.
1/20/2009 Based on the premise of “Putting the needs of the patient
first;" this strategic guide shows how to apply that principle to
expand your business' customer base and earn fierce;
undivided customer loyalty.
10/12/2015 Offering much more than a set of rules for managers and
executives to implement; this guidebook puts you in touch with
the actual people who learned that the key to success is
creating a workforce of smiling employees who find purpose to
9/28/2010 Helping you lower the cost of operations while providing
flexibility and power you never dreamed possible; this guide
offerss the tools every manager needs to create a new
business strategy that harnesses all the power cloud
1/5/2012 From defining crisis management and policies; to training for
and responding to crises; this practical book will help you fully
grasp any situation that threatens business; careers; and even
lives.
3/22/2013 Successful managers understand that their job is to help
employees do their best work; not simply give orders. This
strategic guide shows leaders at all levels how to build
relationships that support collaboration and drive meaningful
10/9/2012 Showing managers how to create a motivational environment;
this book offers strategies to get workers themselves to share
the responsibility for building a dynamic workplace in which
everyone consistently and enthusiastically contributes to the
10/4/2013 Written so that you can put organizational change
management concepts to work right away; this guidebook
provides the tools; techniques and tips to lead a change effort
in a structured manner so you can operationalize the changes
4/9/2013 Filled with tricks of the trade; key terms; and mistake-proofing
sections; this book explains how to coordinate a broad
spectrum of media in every campaign by planning and
executing effective cross-channel digital outreach using an
3/5/2010 Offering easy-to implement advice on creating the most
effective; streamlined operations possible; this quick-reference
guide addresses one of the most pressing business issues of
our time.
5/3/2011 Providing a primer on the biggest thing in business since the
Internet itself; this book shows how you can jumpstart
productivity; profitability; and business growth by successfully
implementing social media technologies in your workplace.
10/10/2012 Authored by the former Verizon Wireless president and CEO;
Denny Strigl; this insider guide shares all the skills and
techniques he used to build Verizon into one of the greatest
growth companies in any industry.
12/29/2009 Providing actionable tactics for succeeding in today’s global
business environment; this in-depth; strategic guide is filled
with case studies illustrating the importance of understanding
and dealing with cultural differences in all aspects of business.
8/5/2005 Use this creative; practical book to learn how to boost morale;
streamline business processes; and inspire outstanding
performance from frontline sales and service staff.
12/29/2009 Providing a long-awaited cure to an industry in crisis; this book
explains the critical concept of “relational coordination”—
coordinating work through shared goals; shared knowledge;
and mutual respect.
1/12/2012 Laying the groundwork for moving Product Management out
of a supporting role; this book provides a solid; implementable
framework that takes you step-by-step through a process that
will transform your company in profound ways.
11/27/2003 For teams to succeed; management must lay the groundwork.
This resource provides methods and checklists to determine
if teams are right for your business; and improvements you
should expect--and not expect--from teams.
4/14/2011 Featuring stories from top execs at Samsung; Deloitte LLP;
HP; LEGO; and the Federal Office of Personnel Management;
along with thought leaders like Joel Barker and Stephen M. R.
Covey; this book offers guidance on building; leading; and
9/27/2010 Including dozens of eye-opening and energizing self-
awareness exercises; targeted thought techniques; and real-
world applications; this practical guide will help you shift your
perspective on your career; your relationships; and your life.
3/4/2005 Sidestepping theory and guesswork to provide a practical;
hands-on portrait of virtual project management; this timely
book shows project managers how to make the new global
workplace a competitive advantage instead of an obstacle.
9/20/2004 More than 50 case studies provide detailed yet
understandable guidelines for implementing Axapta in
distribution or manufacturing environments; and for single- or
multisite operations.
5/21/2004 This resource gives manufacturing practitioners a
comprehensive overview of how to most effectively use
Navision to manage supply chain activities. This easy-to-
follow guide addresses common issues in using the system to
4/25/2005 Providing information and analyses you need to remain
current and competitive; this authoritative; essential book
covers the new and existing state-of-the-manufacturing-art in
areas such as supply chain management; MRP; ERP;
12/8/2009 Designed specifically for financial advisors; this definitive
guide provides all the basic marketing skills you need to
attract high-net-worth clients quicker and in greater numbers
than ever.
12/28/2009 Showing you the secrets to making trust-building an innate
part of your life; this book describes easy-to-implement
techniques for communicating in ways that empower teams;
serve clients; and develop stronger relationships.
9/25/2008 If you want to be more than a casual project manager; if you
desire to understand every function in your organization; if you
aspire to higher management levels; this guide clearly defines
your role and outlines the steps to mastering project
1/24/2003 A step-by-step guidebook for effectively using an ERP system
to run your manufacturing business.
11/15/2013 Providing a step-by-step guide to harnessing the professional

potential of LinkedIn; this book explains how to find
customers; partners; investors; or advisors; hire qualified
employees; increase your network; find and land the perfect
10/10/2014 Revolutionizing the way busy professionals use LinkedIn; this
step-by-step guide explains how to use LinkedIn to find
customers; partners; investors; or advisors; build a personal
brand; build networks; find and land the perfect job; develop
9/27/2010 Chock-full of practical examples; formulas; and concepts that
can be immediately used and implemented; this handy guide
is a must-read to build skills to enhance your career and help
your company grow and succeed.
4/4/2013 Packed with proven advice from two of today’s leading experts
in workplace relationships; this one-of-a-kind guide gives
women the tools they need to navigate difficult situations
unique to women-to-women relationships—whether with a
4/23/2008 By turning conventional leadership wisdom on its head; this
innovative book delivers a proven; scientifically grounded
approach to great leadership that includes focusing on the
behavior of followers.
11/19/2012 Illustrated with colorful case studies from some of the world’s
best-known companies; this one-of-a-kind book gives talent
managers a full toolkit for presenting their leadership
development programs in terms of identifiable business
1/27/2014 A step-by-step guide to collecting; analyzing; and reporting
data in a consistent manner; this book offers proven methods
that will help you make sure your programs and projects will
deliver what they promise and convince any decision maker
1/12/2010 Containing the most up-to-date information available on recent
mergers and trends in the world of M&A; this book conveys
critical information in a concise and fast-paced language;
providing busy executives a hands-on resource that won’t bog
3/18/2013 Taking you step-by-step through the process of using M&A
rollups as a key part of your business strategy; this
groundbreaking guide will help you lurch past your competition
and produce returns that far exceed the investment yields
7/17/2007 Examining the nuanced behaviors that we all blindly use and
react to in our dealings with others; this practical book offers a
common language for encouraging open discussion in the
workplace; and skills to identify and address familiar
1/5/2012 Offering you the tools to leverage relationships with current
clients and grow your business exponentially; this book
reveals a powerful system for cultivating relationships and
generating more business than you ever thought possible.
5/31/2011 Based on practical advice rather than fluff or theory; this
classical book is the essential guide to building and
maintaining strong; collaborative organizational teams.
3/3/2011 Filled with the latest facts; statistics; and academic research
about the mobile medium and mobile consumer behavior; this
book offers a blueprint for creating a mobile platform that
connects you with customers in new; unique; and potentially
4/16/2008 Based on a decade of exclusive research; this book provides
seven strategic ideas that shatter the complexity frontiers;
have the potential to unleash enormous profits; and enable
long-term success for every company.
1/14/2014 Through vividly illustrated game play; this book shows you
how to manage real-life financial challenges using lessons
from the iconic board game; Monopoly; and helps you improve
the critical skills it takes to succeed financially.
11/18/2003 Easy to understand and applicable to numerous industries
and environments; this book will reveal how to motivate
people; win employee cooperation; promote workteam
synergy; and more.
6/24/2004 In this text; a former NYPD hostage negotiator combines
proven advice with riveting real-life stories to cover every vital
aspect of a successful negotiation.
1/5/2012 Providing an up-close look at one of the most influential
people in the history of The Wall Street Journal; this book also
offers an unprecedented view of the business' rapid
modernization during the post–WWII; cold war era to the early
7/7/2004 This guidebook gives R&D professionals an in-depth
explanation of ways companies are able to achieve
substantially higher levels of development productivity; while
better aligning product development with strategy through new
3/20/2013 Showing you the nine keys to raising productivity; boosting
morale; and increasing employee engagement; this essential
guide combines proven engagement drivers and principles of
human motivation into a simple system of execution that will
2/11/2014 Authored by a motivational self-made entrepreneur and coach
to many of the world’s most notable CEOs; philanthropists;
and entertainers; this extraordinary road map for success is a
proven seven-step whole-brain plan anyone can use to
9/24/2010 There are numbers you never think about even though they
play a crucial role in every single aspect of your life. This
fascinating book takes you inside the hidden world of facts
and figures that affect you every day; in every way.
2/11/2014 Authored by an expert statistician; this guide provides insight
into how Big Data interpretation works - and how it too often
doesn't work - so you will be able to trust the mental alarm that
goes off in your head when something just doesn't seem to
4/10/2013 Drawing on the author's own experience as a billion dollar
inventor to offer how-to’s and other takeaways you can use to
get off the ground and into the black; this book delivers a
proven; straightforward process for starting; growing; and
3/4/2016 Offering illuminating case studies of the world’s most
empowering employers; from Black & Decker and PepsiCo to
McDonald’s and Amazon; this book shows forward-thinking
leaders how to build a continuous improvement community
1/11/2012 Written by a hands-on operations executive who has
successfully implemented process improvement programs at
large and small businesses; this practical book is a game-
changing guide for investors who need a fully accurate
11/16/2004 In this classic how-to book; direct marketing pioneers arm you
with a groundbreaking methodology that has the ability to
transform your marketing program from a one-way push
model to an interactive dialogue.
2/22/2014 Presenting an airtight argument for sustainability being
essential to any business strategy going forward; this book
takes you step-by-step through the processes of developing a
new strategy; or altering an existing one; to integrate
5/15/2013 Filled with expert advice and practical tools; this inspiring book
reveals a proven system for hiring; training; and managing a
virtual assistant and successfully outsource all the critical
tasks of running your own business.
1/5/2014 Offering clear explanations of the theoretical aspects of
conversation along with the practical application of real skills;
this book presents proven advice for turning challenging
confrontations into rewarding exchanges that foster
12/30/2009 Written by a unique set of authors with the expertise for
creating vivid narratives; this book shares how to excite your
audience's emotions and intellect and gives you a
communication toolkit to make any presentation lively;
1/12/2012 Explaining how providing the right education; the right
measures; and the right incentives will engage employees;
this book will show you how to get your employees to think
and act like owners and become active participants in the
4/9/2013 Spelling out exactly what a corporate inventor needs to know
about patents and patent strategy; this book explains in clear;
easy-to-understand language how to secure patents that
deliver the most possible value to the organization and build
4/22/2008 Whether you're a project manager; department head; or CEO;
this quick-reference guide addresses all the issues you could
possibly encounter working with a team - from building a
winning team mindset; to managing virtual teams; and more.
12/20/2013 Filled with hundreds of words and phrases you can use in
virtually every coaching situation; this go-to guide gives you
the language to empower; engage; and develop your
employees.
7/29/2005 Use this solution-oriented guide to get up and running with
everything you need to keep customers happy and loyal. This
book gives you the tools to interact with customers more
effectively so that the company; the customer; and you; all
4/24/2008 Packed with hundreds of handy; ready-to-use phrases; this
all-purpose reference guide will help you handle all kinds of
people in most any situation whether on the job; at school; or
anywhere.
4/20/2006 Providing hands-on solutions for hundreds of workplace
scenarios; this user-friendly guide offers a wide range of
ready-to-use scripts and a handy problem-solving toolkit you
can use to address the most difficult issues diplomatically and
7/12/2006 Organized by speech type and audience; this hands-on;
practical guide shows you how to plan and deliver your
address; but also provides phrases for every part of the
speech or presentation.
12/29/2008 Filled with hundreds of ready-to-use phrases; specific sales
pitches; new communication tools; and other networking
secrets; this invaluable book puts all the tricks of trade at your
fingertips.
4/17/2006 An indispensable tool for novice to mid-level managers and
frontline supervisors; this practical guide provides expert
advice on effective communication; tips on what to say and
what not to say; using the right tone; establishing authority;
3/6/2006 Whether you’re giving a pep talk or inspiring a direct report in
a one-on-one meeting; this comprehensive; quick-reference
guide for managers offers hundreds of ready-to-use phrases
that will motivate you and your team to be the best you can
4/22/2008 Packed with hundreds of sample phrases and questions; this
book arms you with the right words for every stage of the
hiring process and gives you the communication help you
need to get the best players on your winning team.
8/20/2004 This book provides a comprehensive collection of phrases that
managers can use to describe employee performance;
provide directions for improvement; and more.
3/13/2013 Allowing readers to focus on the areas they need the most
help with; this concise guide offers words and phrases for
specific situations in the project management process; from
clarifying project goals; defining project scope; estimating time
12/10/2008 Whether you're trying to come up with a terrific headline for a
newspaper ad; a snappy brochure for sales reps; or a slick
radio script; this book gives you the how-tos and examples
you need to make every ad or marketing piece succeed.
3/8/2010 With hundreds of ready-to-use; time-saving phrases for
delivering a winning sales presentation; this concise guide will
help you streamline the critical process of crafting perfect
presentations.
11/11/2013 Containing dialogues and scripts for practicing interactions
with existing and prospective clients; this streamlined; quick-
access guide provides salespeople with the right words at the
right time in every situation.
12/7/2004 This timesaving job aid provides managers with precisely-
worded phrases and goals that describe expected future
performance from their direct reports.
2/24/2006 Providing winning phrases for each stage of the sales
process; this handy reference puts an arsenal of dynamic;
persuasive language at your disposal for every kind of sales
call challenge.
1/16/2009 A must-read for investors; entrepreneurs; homeowners; and
environmentalists; this book offers bold new solutions;
investments; and job opportunities that address the biggest
energy problems we face today.
2/3/2009 Breaking down the sales call it into five steps; this guide will
enable you to heighten your awareness when you are in the
sales call; develop your talent; help you create new
customers; and strengthen relationships.
5/9/2005 From underperformance to sexual harassment to
interpersonal conflict; this survival guide gives you effective
techniques for solving 401 sticky employee situations and
addressing hot-button topics.
2/19/2009 Full of case studies; practical examples; and unconventional
thinking; this book will help you create better management
processes and performance indicators that will help you make
the most of your scorecards and strategic plans.
11/22/2003 This is the comprehensive source on how to get top
performance and value from each employee; in a workplace
climate designed to stimulate greater productivity from both
managers and employees.
12/10/2012 Whether you’re a high-level manager; a salesperson; a
customer service professional; or an entry-level employee;
this book will explain why others behave as they do in specific
situations and how to use that knowledge to turn every
12/3/2013 Packed with clever drawing tips and simple templates to help
you unlock your creativity; this inspiring book gives you
everything you need to start bringing your big ideas to life so
they can be measured; tracked; and cascaded into other
10/15/2014 Written in practical terms by playmakers at Twitter and
SocialRank; this A-to-Z guide walks you through forging
relationships; pitching a company's product; building a
network; sourcing deals; making rejection positive; and
10/15/2015 Authored by an executive communication consultant who
presents the same techniques actors use to bear on all types
of presentation and communication situations; from the board
room to the conference stage; this book reveals how the body
2/6/2004 This text describes the new science of human capital
management and shows how to leverage a company's human
capital strategy into business results that are measurable and
profitable and that will create exceptional; enduring
4/27/2005 A guide to market strategy; this edition has notes from the
authors to show why "positioning" products in the mind of the
consumer is still the most effective strategy in business; and
includes examples of campaigns that did or did not follow this
4/21/2008 Sharing the lessons he learned from his own adaptation to the
digital age; the author of this book examines how the latest
innovations work; which are the most important to focus on;
and what we must do to stay on the cutting edge of business
2/19/2009 Drawing upon insightful interviews with well-known sales and
motivational leaders; this breakthrough guide helps you create
valuable relationships and use the unique networking
technique “Unsell;” to close more business deals than you
1/12/2012 If you’re not highly skilled with the latest communication
platforms; you’re missing sales opportunities. Filled with
practical writing tips; shortcuts; and examples; this well-timed
book brings you up to date in a world where e-mail; social
1/27/2010 Helping business professionals efficiently structure
presentations that address audience needs; this unique guide
will show you how to use PowerPoint to tell a compelling story
that holds your audience's attention while selling your ideas.
1/11/2006 If you want to take lean approaches to the next level; this
groundbreaking book introduces the next evolution of lean
thinking: Product Lifecycle Management (PLM). Use it to
dramatically increase agility; optimize efficiency; reduce costs;
6/4/2002 Unique advice on product strategy written specifically for high-
tech companies.
2/10/2014 Whether you lead three employees or 3;000; this practical;

groundbreaking book shows you how to increase productivity;
collaboration; and profitability using the simple yet powerful
tools from the new field of Positive Psychology.
9/10/2008 Packed with detailed case studies and illustrations; this unique
book explains how to move new products and services quickly
from concept to product to market as a managed and
seamless process free of problems and delays.
3/3/2014 Reflecting new principles and strategies in team building;
planning; estimating costs; managing project interfaces; and
more; this book provides a step-by-step introduction to the
tools and techniques necessary to successfully spearhead
6/13/2011 Authored by world-renowned project management experts
and illustrated with handy tables; charts; models; and callout
boxes; this compact reference summarizes best practices for
defining; designing; developing; and producing project results.
6/2/2011 Containing an applications-oriented understanding of the
issues you must confront and important tips for passing the
Project Management Professional exam; this guide offers
strategies for dealing effectively with team members; clients;
4/26/2002 Practical; Proven; and Down-to-Earth Guidance for Effective
Project Management
10/1/2012 Including case studies from FedEx; Quest Diagnostics; the

U.S. Navy; Dana Farber/Children’s Hospital Cancer Center;
Farmington Bank; and others; this book provides a practical
blueprint for “wowing” customers and reaching peak
7/15/2003 This guide explains the non-technical skills necessary to make
Six Sigma really work: how to get a new team started; lead Six
Sigma team meetings; avoid the causes of failure for a Six
Sigma project; and how to plan the people side of a Six Sigma
12/17/2012 An A to Z guide to ensuring you meet your first priority:
making sure people can understand and remember your
report from beginning to end; this book gives you everything
you need to translate your hard-won figures; conclusions; and
11/22/2013 Providing an approach that any business can use to expose
crucial links among observations; experiences; facts; and
feelings to uncover fresh; brilliant insights; this book shows
how to weave originality from disparate information and turn it
9/28/2010 Based on an eye-opening survey of 10;000 employers in 43
states; this book shares insights that have emerged in recent
years about the elements that create a first-class employment
experience.
11/7/2012 Offering the broadest view to date of the relationship between
innovation and business strategy; this book provides you with
the information and tools you need to transform innovation
from an infrequent activity to a core capability in your
2/7/2014 Offering lessons that can be applied to any organization;
whether it's a large corporation; a small business--or simply
your own family unit; this book presents everything you need
to infuse the right attitudes and behaviors in your people and
3/15/2010 Drawing from the latest research studies; consumer statistics;
and business-news headlines; this groundbreaking; game-
changing guide shows you how to adapt; compete—and
succeed—in today’s overcrowded marketplace.
10/6/2010 Providing the latest research into the buying cycle; this guide
gives you unprecedented insight into the mindset; emotions;
and behaviors of buyers and will help you find the solutions
you need to lead your organization to new heights of success.
11/12/2012 Filled with fascinating case studies; interviews; and insider
advice; this essential guide explores how brands are
identifying and leveraging the world’s most powerful bloggers;
tweeters; and YouTube celebrities to build product awareness;
11/5/2012 What’s stopping you from making the changes your business
needs to thrive? This book provides you with the inspiration
and knowledge to institute positive change in your company -
instead of letting eventual; inevitable change control you.
1/18/2007 Written exclusively for sales managers; this brief; concise
primer will help turn managerial skills into those of a top-notch
teacher; motivator; and mentor - someone who gets results
through inspiration and example.
7/22/2005 Games and other activities make training more fun;
memorable; and effective. This useful; complete collection of
games; role-plays; activities; and other skill-building exercises
will help increase the effectiveness of sales training in your
9/24/2007 Featuring appropriate; friendly; and penetrating questions
drawn from top sales forces; this hands-on resource will help
you spend more time closing deals and less time worrying
about them.
3/12/2013 In speech after speech; Barack Obama fires up enthusiastic
supporters with his inspiring vision; rousing rhetoric; and
charismatic presence. Regardless of your area of expertise;
this book provides presentation techniques that have inspired
5/17/2005 Learn to use the latest techniques and tools to enliven every
presentation. This results-focused workbook will help
professionals master the hands-on skills they need to make
each presentation more compelling; convincing; comfortable
7/14/2002 An overview of the visual presentation process; as well as
hints; tips and tricks for creating memorable; effective charts.
1/23/2009 Comprehensive and filled with scores of helpful illustrations;

this essential business tool contains all the skills-building
information; methods; tips; and pointers that business
professionals need to win over clients and reap greater
12/14/2004 This thought-stimulating guide explains how the creative
process is learnable; just like any other skill; and debunks and
replaces myths and mysteries with a step-by-step process for
coming up with innovative; hero-making; and profitable ideas
4/9/2013 Whether the product is accounting; legal advice; IT services;
sales training; or any other service; this guide arms you with
winning ways to price; position; and present business services
as products that solve problems--thereby overcoming buyer
7/16/2007 By examining the successful careers; philosophies; and work
habits of some of the world's most brilliant achievers; this book
reveals hundreds of practical ideas that can make you a
super-achiever in your own right.
4/15/2008 Authored by the former COO of Microsoft; this strategic guide
offers proven tactics for preventing arrogance; bloat; and
neglect while capitalizing on your accomplishments;
sustaining momentum; and retaining your position in the
3/19/2013 Sharing the self-leadership path; this book provides you with
tools and insights take more control of your life; create
healthier relationships; live more authentically; or positively
influence others.
3/15/2010 Authored by business communication coach and intrepid
introvert Nancy Ancowitz; this book helps introverts tap into
their quiet strengths; articulate their accomplishments; and
launch an action plan for gaining career advancement.
5/11/2011 Outlining a strategic plan for building customer focus and
collaboration into every stage of the sales cycle; this book
provides a blueprint for reenvisioning and retooling your sales
cycle to seize the competitive advantage—and keep it.
10/13/2010 Leading you through the process of successfully selling to the
world’s biggest companies; this practical guide provides
expert insight and explains how to get in the door; whom to
target; and how to build the right relationships.
3/10/2010 Based on in-depth interviews with executive-level decision
makers of more than 500 organizations; this revealing book
provides field-tested techniques to put you well ahead of the
competition when it comes to making those multi-million dollar
3/12/2015 Featuring customer service case studies; as well as invaluable
insight from C-level executives at top corporations in various
industries; this gripping; visceral; on-the ground guide reveals
the strategies and tactics the Clinic applied to become one of
8/24/2006 Written by a longstanding practitioner and pioneer of Six
Sigma methodology; this unique guidebook delivers a
comprehensive performance measurement strategy allowing
you to reap--and quantify--the many advantages of Six Sigma.
10/26/2007 Filled with performance-measuring techniques that can be
used throughout a corporation; this guidebook delivers an
innovative Execution Map allowing you to implement; reap;
and quantify the many advantages of Six Sigma.
8/4/2005 Ideal for training groups of Black Belts and Green Belts or for
just mastering the tools and methodology; this logical guide
teaches the methods of Six Sigma; explains their applications;
and tests expertise without confusing statistics and formulas.
12/27/2009 Filled with over 120 helpful illustrations and state-of-the-art
guidance; this invaluable book shows Six Sigma practitioners
how to apply distribution models and statistical modeling tools
and stand out from their competitors.
11/3/2005 Delivering solutions that senior and middle managers can use
to effectively deploy a company-wide program; this one-stop
resource reveals the leadership skills necessary to manage
and maintain a Six Sigma initiative in your organization.
4/28/2006 Loaded with practical approaches; leadership pearls; and
analytical solutions; this book provides innovative ideas that
will demystify accounting procedures; clarify the role of
leadership; and gain more alignment inside the organization.
7/12/2006 Written for managers at all levels of Six Sigma proficiency; this
real-world guide walks readers through implementing a
process excellence program that addresses both company
goals and day-to-day operations.
9/28/2004 Filled with ideas and strategies to help managers become
more capable; efficient; effective; and valuable to their
corporations; this guide explains Six Sigma and how to
facilitate learning; cooperation and skills improvement to make
7/14/2015 Featuring eye-catching icons; checklists; hands-on techniques
and sidebars; this book was written specifically for managers
with little or no experience on the subject; and provides step-
by-step guidance and examples for implementing a Six Sigma
10/13/2010 From the basics to more advanced strategies; the invaluable
skills found in this plain English guide will help you get great
results with a limited investment of time and money.
4/30/2008 Essential for achieving Six Sigma goals in any organization;
this guide is a unique; skills-building toolkit for mastering a
wide range of vital Six Sigma statistical techniques; and for
capitalizing on the potential of Excel and Minitab.
10/20/2006 In an easy-to-follow; home study format; this accessible guide
provides professionals at every level with the knowledge they
need to understand; implement; and manage a Six Sigma
program.
2/22/2014 From hiring productive employees to developing mentoring;
leadership; and coaching skills; this fast-paced; easy-to-
understand guide is your blueprint for managing your staff to
success.
10/8/2009 Packed with powerful strategies; as well as real-life stories
from the field; this guide describes how to integrate face-to-
face techniques with a strong online presence using marketing
tools designed to expand your professional circle
9/19/2013 Introducing a proven sales method that balances social media
marketing strategies; online applications; and traditional
appointment-setting techniques; this groundbreaking book
help you connect with more clients and close more sales than
4/1/2013 From the cofounders of the international sales training
company; Dialexis; Inc.; this book presents a groundbreaking
method for any salesperson to make fewer calls; reach more
decision makers; and; most important; get more
9/13/2013 Featuring in-depth coverage of cutting-edge social programs
and philanthropic initiatives; this straightforward book provides
the knowledge and tools you need to be a responsibly
engaged investor and citizen in the coming decades.
11/8/2012 Drawing from such process methodologies as LEAN and the
Capability Maturity Model; this book helps you develop a
social media process that is quantifiable; repeatable—and
improvable.
2/24/2015 Social media is where your customers are--so it's where your
business has to be. Written in easy-to-understand; accessible
language; this book reveals your legal rights and
responsibilities in the fast-moving and ever-changing social
6/2/2004 This book provides an insider's perspective on which software
solutions will provide the necessary integration in this fast-
moving environment; and reveals a systematic; step-by-step
process for implementing those solutions in your own
3/16/2015 Presenting a whole new way of communicating to achieve
unparalleled success; this guide offers the tools and skills
readers need to build influence; deliver results; and
significantly increase their communication effectiveness.
8/27/2014 Toastmasters; a name synonymous with public speaking; is
dedicated to developing its members’ communication and
leadership skills. In this book; distinguished Toastmaster
Jeremey Donovan and Public Speaking World Champion
4/16/2013 Presenting case studies along with interviews of social media
thought leaders showcasing how the most powerful brands
have succeeded; this book will help you raise your brand
above the existing noise on the social web.
8/19/2004 This step-by-step guide gives a thorough overview of the Six
Sigma methodology and techniques for successful
implementation; and an explanation of the problem-solving
method used by Six Sigma Greenbelts; DMAIC.
10/15/2012 Featuring dozens of Six Sigma statistical problem-solving
case studies; this step-by-step guide presents a thorough
overview of the Six Sigma methodology and techniques for
successful implementation; as well as an explanation of the
11/13/2003 What personal and professional attributes seem time and
again to propel successful people to the top? The notable
figures in this text reveal 30 key characteristics that seem to
be consistently present in those who experience breakthrough
11/8/2013 Combining real-world stories with cut-through-the-clutter tools;
this book reveals a time-tested; real-world validated formula
for winning - comprised of focus; competence; and passion -
that creates a self-reinforcing cycle of victory.
2/11/2014 With startling insights and a dash of humor; this book
combines scientific research with real-world strategies to
deliver a proven approach to more effective communication.
10/9/2009 Teaching you the critical skills you need to revitalize your
sales process; this practical guide will help you truly listen to
customers and put them first—that's what it takes to win the
trust; and the business; of today's sophisticated customers.
7/12/2002 Strategies to profitably manage your customer relationships;
retain loyalty; and increase incremental profits from each
customer in your database.
10/15/2014 Using simple tools and proven strategies; and sharing the
secrets of companies with excellent developmental cultures;
including IBM; Procter & Gamble; Sodexo; and KPMG; this
essential guide shows you how to leverage the relationships
9/23/2013 Drawing on dozens of company examples as well as cutting-
edge benchmarking research; this book contains 80 easy-to-
read tables and diagrams; and will show you how to make
your supply chains more agile; flexible; and resilient.
9/26/2006 Short on theory and long on proven strategies of well-known
companies; this all-in-one guidebook and reference
establishes a new standard for building a low-maintenance;
high-performance supply chain.
2/9/2009 Providing a comprehensive and realistic look at both the
opportunities and challenges; this guide describes how
companies can succeed in the green marketplace; keeping
pace with customer and societal demands to reduce their
4/20/2011 Applying years of research; this refreshing book demonstrates
how companies that adopt—and fight to keep—an outside-in
view focused on customer value have grown revenue; profit;
and shareholder value through both boom and bust business
12/4/2008 Including the latest tools and techniques needed for success
in today's digital; multi-channel marketplace; this guide offers
professionals a comprehensive roadmap for direct marketing
success across today's multiple marketing channels.
10/6/2010 Offering instructive inside stories from Apple; Starbucks;
Netflix; Microsoft; Baird; Bank of America; John Deere; and
dozens of other industry leaders; this book provides a
business case and systematic approach to the entire process
8/12/2014 Filled with assessment questions; mini quizzes; and hands-on
exercises; this engaging guide reveals an exciting new system
for creating the kinds of teams that transform organizations.
4/2/2013 Presenting an eight-step process for creating an efficient
supply chain strategy; this book offers everything you need to
integrate supply chain activities throughout all departments
and increase shareholder value by improving the flow of
10/4/2010 Office conflicts can drain your energy and interfere with job
performance. This guide teaches you how to pinpoint and
treat these maladies with communication and conflict
negotiation techniques that are sure to bring you peace of
10/4/2013 To stay competitive today; you have to think and act quickly;
but the last thing you want to do is make reckless business
decisions. This groundbreaking book explains how to find
balance between comfort and danger for generating the
12/3/2013 Whether you run a global corporation or small business; this
groundbreaking guide offers the fundamentals you need to
unlock individuals' abilities and talents while adding to team
synergy to accomplish any business objective; in any
10/23/2014 Packed with strategies; tactics; and tips you can start putting
to use right away; this quick-access guide provides everything
you need to develop the kind of engaged; self-reliant; mindful
employees that make organizations great.
11/25/2014 Packed with strategies; tactics; and tips you can start putting
to use right away; this quick-access guide provides the tools
and strategies you need to select; recruit; interview; and
onboard every kind of employee--from Next-ers and
2/9/2004 This guide provides readers with communication strategies for
every speaking opportunity--from knowing when and where to
speak up; how to convey passion and make it contagious; and
connect with an audience on multiple levels.
8/25/2014 Based on more than 20;000 hours of interviews and field
observation; this book reports how top sales performers are
creating and winning deals in today's highly-competitive; post-
recession marketplace.
7/30/2003 This text is a portrait of the successes and occasional
setbacks of George W. Bush in his first 2 years as U.S.
President; it is also an examination of a leadership style based
on team performance and knowledge.
1/29/2004 This book shows how to become a self-starter who seeks
challenges; adapts to changing conditions; and generates
innovative solutions that add value.
10/10/2006 With techniques to develop certainty; intuition; and discipline;
this book offers technical analysis and trading methodologies
to trade more effectively and gain the psychological edge
necessary to win in today's all-or-nothing trading battlefield.
11/7/2013 Providing the tools; insight; and guidance you need to
overhaul your entire life; this book is packed with tips and
advice to help you overcome crippling emotions like guilt; let
go of the compulsion to be perfect; and overcome the most
10/11/2012 Detailing the principles and practices behind Apple's total
commitment to their customers; this book explains how your
brand can achieve outstanding results by delivering this same
high standard of service.
4/30/2007 Revealing the secrets and management principles that keep
Apple ahead of the curve; this valuable book shows how
Apple has reinvented itself many times over; and
revolutionized the entire computer industry.
9/7/2003 This text goes far beyond most other strategy books to offer
business strategists an integrated five-phase model for setting
and implementing strategy; and provides executives with a
powerful framework for assessing and tweaking current
11/13/2012 Illuminating the purpose and process of applying M&A with
real-world success stories involving Cisco; GE; Google; and
others who have leveraged M&A for strategic success; this
book will help you create a powerful strategy position for
9/14/2011 Filled with detailed examples and case studies; this
authoritative resource is an unsurpassed; one-stop guide to
every facet of mergers and acquisitions that enables you to
make winning deals with complete confidence.
9/24/2007 Offering clear instructions on reading the nonverbal cues that
can make or break a sale; this easy-to-read action guide helps
you decode facial expressions; gestures; eye shifts; and other
buyer signals from first meeting right through closing.
7/14/2005 Learn great ways to warm up large groups; encourage shy
individuals to participate more fully; add color to boring staff
meetings; and bring together people who are complete
strangers with this enthusiastic book.
10/3/2012 From painless icebreakers to group challenges and
meaningful community-building projects; this book is your
winning game plan for maximizing group engagement and
getting the most ROI from your training budget.
9/24/2010 Including fascinating; exclusive; real-world case studies from
an all-star roster of companies; this guide reveals step-by-step
strategies; proven marketing tools; and tricks of the trade from
110 experts from the world's most successful companies.
2/28/2005 Use this guide to get people from all experiential levels quickly
up and running with basic Six Sigma concepts and tools. The
book features 50 games; exercises and activities that teach
Six Sigma in an enjoyable; non-intimidating way.
2/11/2014 Packed with dozens of physical and verbal activities; this
playbook leads you step-by-step through the process of
teaching team members how to identify their values; leverage
their strengths; and reach their goals--and have fun while
7/9/2002 A no-nonsense guide to hiring and managing employees.
9/24/2010 As a supervisor in today’s highly competitive world; you must

not only get more out of each employee—you must also prove
your department’s strategic impact on the organization. This
popular; highly practical guide helps you make your
6/13/2002 Five steps to building a "Genuine Brand."
8/14/2007 Featuring 20 exceptional leaders sharing untold stories of how

their companies are making a real difference through
corporate philanthropy; this insightful book
reveals how any company can start their own program and
4/1/2013 Featuring insights
reap enormous from communications executives at global
benefits.
companies; this handbook provides new words; phrases; and
guidance to help you express yourself clearly; confidently and
correctly on any digital platform.
11/13/2012 No matter your age or career stage; this book gives you the
insight; information; tools; and best practices to make the
smartest possible career decisions in a completely
transformed world of business.
7/23/2014 Giving you the insight and tools to make subtle changes in
your presentation; attitude; and leadership style; this step-by-
step guide will help you dramatically increase your leadership
effectiveness—and; consequently; help you enjoy work and
3/7/2014 Presenting a refreshingly positive and practical vision of
healthcare; this groundbreaking book gives leaders lessons
they can apply to their own organizations to achieve results;
and empowers average Americans to make more informed
11/6/2012 Featuring case studies from companies such as Children's
Hospital; U.S. Department of State; UPS; Vanguard; and
Pabst Brewing Co.; this guide shows you how to create and
execute a profit-driving; growth-focused strategy for your
6/4/2002 A classic reference guide to corporate compensation.
10/19/2015 From using “big data” to solidify compensation decisions to

building compensation programs that adapt to rapidly
changing business and workforce scenarios to executing
successful plays for new talent and more; this book continues
4/8/2014 Including appendices of selected laws; Internal Revenue Code
sections; IRS revenue rulings; SEC actions; accounting
interpretations; DJIA history; and a glossary of more than
2;000 definitions; this reference provides everything you need
5/24/2011 Filled with tips; techniques; and proven advice from renowned
experts; this one-stop guide contains everything you need to
bolster your on-the-job skills and reach the highest levels of
success.
2/18/2009 Using cutting-edge research to help you become a true leader
in your field; this book provides strategies to help you move
out of your comfort zone and better distinguish the positive
decisions and actions that will dramatically propel your
4/28/2008 Combining breakthrough research on how to conquer
speaking anxieties with battle-tested strategies; this book
provides real-world scenarios and powerful tools to help you
banish your fear of public speaking and unleash your innate
5/23/2011 Whether yours is a small one-person hop or a large mega-
consulting powerhouse; this authoritative book offers simple
data collection techniques for measuring the value of a
project; and provides a framework you can use to focus on
8/1/2006 Created by 45 top professionals in the consulting industry; this
collection of field-tested tools; questionnaires; and techniques
for working with clients will save consultants both time and
money-as it makes their work with clients much more
2/26/2015 Providing invaluable leadership lessons drawn from the
author's three decades of military service; this book offers the
strategies and tactics to help you develop an authentic brand
of leadership and succeed at all levels of any organization.
4/2/2013 Providing a wealth of information that will make your
crowdfunding efforts more efficient and productive; this
groundbreaking guide explains the ins and outs of raising
investment capital by using social media technologies to draw
1/6/2014 Showing you how to create a review system that gathers the
feedback of many; so you can make better; more informed
decisions; this book provides the key to seizing your
company's competitive edge with a new ground-breaking
3/7/2014 Unlocking the secrets used by Amazon; Virgin; Apple;
Starbucks; and salesforce.com; this groundbreaking guide
reveals the key disciplines of customer culture that
consistently predict enhanced; sustainable business results.
1/9/2012 Drawing on over sixty years of experience in shaping
customer centric strategies and technologies for leading
companies; this book brings you practical and proven ways to
create your customer experience programs and overall
12/29/2003 This author shows database marketers how to get out of the
vicious circle of building new loyalty programs; instead
showing them how to build enduring loyalty programs using
incrementalism and how to deal with the new issues that typify
2/4/2009 Distilling profitable lessons on how to achieve strong customer
loyalty; this in-depth guide offers practical advice on how to
build a robust company culture based on the concept of
unsurpassed customer-service designed to increase your
2/11/2014 With findings drawn from behavioral science research; this
book provides all the tools you need to evaluate your current
service platforms and design future strategies to enhance
customer perceptions positively and drive your sales.
3/29/2010 By examining the elements at the heart of quality customer
service; which begin with self awareness and confidence; this
book reveals the secret to ensuring customer contentment
during every interaction.
11/6/2013 Showing sales professionals how to listen rather than talk; and
ask questions rather than state opinions; this revolutionary
guide presents the tools and methods necessary to refocus
your energy from blindly delivering sales pitches to developing
4/22/2008 Delivering keen analysis and insights into business; this book
is a celebration of this extraordinary man and his life's work;
as well as a unique opportunity to learn from his final business
lessons how to strategize; compete; and triumph in any
9/18/2011 Sharing proven tactics for getting your message to
consumers; this practical; game-changing guide will help you
gain broader; more meaningful customer involvement and
penetrate more deeply than ever into your market.
5/12/2015 Including detailed essays; along with new forecasts of where
the digital world is headed; this thorough book provides topical
updates with a sweeping new analysis of how the Internet has
changed business and society in the last 20 years
8/13/2007 Profiling a diverse set of organizations that have redefined
their businesses by embracing Disney's success formula--
Dream; Believe; Dare; Do; this insightful book provides
practical applications of the princples that you can apply in
12/13/2004 This up-to-the-minute handbook provides practical information
and tools to help managers bridge the communication gaps
created by geographical separation; and get peak
performance from employees they rarely see.
1/7/2003 Tools; ideas; exercises and tasks to uncover and enjoy the
benefits of diverse organizations.
6/9/2014 If your message or product isn’t easy to find online; you won’t
be in business very long. Whether you own a small business
or plan to launch a new product or service; this concise guide
offers all the tools and techniques you need to make an
3/15/2010 Analyzing Peter Drucker's most important ideas in the context
of today’s business world; this book combines expert insight
and current scholarship to reveal how organizations and
executives can interpret and apply Drucker’s timeless ideas.
9/27/2010 Featuring more than 30 talks from one of management's most
important figures; this timely; instructive book proves that
responsible behavior and good business can; in fact; exist
hand in hand.
1/23/2004 This resource shows how to use e-learning to meet strategic
business goals through case studies and lessons learned by
leading companies from many industries as they have
implemented E-learning.
8/15/2013 Outlining a simple six-part shared manager/employee model
for increasing engagement; this book will help you create and
deploy the most powerful competitive weapon in business
today: the self-empowered employee!
1/24/2003 Quick summaries and skill development worksheets for 130 of
the most important leadership theories and techniques.
3/15/2013 Weaving together stories from entrepreneurs; pop culture

figures and thought leaders; this book reveals cutting edge
insight on using brain chemistry to work in ways to create a
cycle of productivity; take risks that pay and tap into our
10/10/2013 Presenting legendary thinker W. Edwards Deming's insightful
views; ideas; and commentary on management and quality
control; this book provides the rationale and best practices
you need to transform your organization.
2/11/2014 Whether you’re eating lunch with a client; Skyping with your
boss; or meeting a business partner for the first time--it's all
about how you present yourself. This guide offers 101 critical
tips for improving behavior in any business situation--all
3/7/2014 Written for risk professionals and non-risk professionals alike;
this easy-to-understand guide helps you meet the increasingly
insistent demand to make sophisticated assessments of
companies' risk exposure.
3/18/2009 Renowned for helping interviewers put applicants at ease and
reveal their true character; this guidebook offers interviewing
techniques for building rapport; keeping control; and listening
behind the words to hear what a candidate is really saying.
4/2/2013 Presenting a proven four-step method for improving
communication and managing conflict in any healthcare
setting; this book delivers a wealth of strategies and
techniques for structuring conversations about conflicts and
6/17/2013 Packed with examples; checklists; templates; and guidelines;
this breakthrough guide will help you find experts; invest
wisely; accelerate change; and achieve your most important
goals by tapping into the genius of others.
2/5/2009 An action-ready program of proven success strategies; this
easy-to-follow game plan can turn any level of entrepreneur
into the must-have expert that prospects and media seek out
before all others.
9/30/2010 Building a firm foundation in the correlation between coaching
effectiveness and employee engagement; this immersion
course in multi-layered training guide will ensure you make a
powerful contribution to the long-term success of your
12/28/2002 A no-nonsense; battle-tested program for developing
exceptional leadership skills--both in your organization and
yourself.
12/30/2009 A remarkable combination of expert insight and extensive
research; this up-to-date; essential leadership guide for the
twenty-first century explains how to build leadership skills that
will take you and your organization to unimagined success.
11/9/2005 Combining the wisdom of an organizational performance
expert with nearly six decades of research by one of the most
revered think tanks; this book is an indispensable and
unprecedented blueprint for transforming any company into a
1/9/2003 Today's most detailed; step-by-step guidebook for
understanding and implementing integrated financial risk
measurement and management.
3/13/2013 Packed with case studies from LinkedIn; New Zealand World
Cup Rugby; Sheetz Convenience Store Restaurants; and
other companies that have made fusion marketing work for
them; this unique guide provides everything you need to drive
6/19/2015 Answering the questions of executives facing tumultuous
business conditions and rapidly shifting markets; this book
introduces a core methodology; designed to future proof
companies against the friction and "fog of war" that inexorably
11/14/2013 Drawing inspiration from the most popular games of all time--
from Angry Birds to World of Warcraft--this easy-to-use;
strategic guide reveals the secrets of market leaders that you
can apply immediately to your business.
10/27/2002 Achieve speedy; GE-like outcomes with this guide's
organizational methods and strategies.
11/20/2014 Taking you on the entire journey; from strategically creating a

program culture; to building effective relationships; and to
analyzing ways of accomplishing your program objectives; this
go-to guide supplies you with the insight and tools you need to
2/23/2009 A rigorous guide to project management practice for the
twenty-first century; this book is filled with over 150
illustrations and focuses on achieving strategic change;
including embedding corporate change after a project is
10/3/2012 Bringing together 70 of the brightest; most influential figures in
the fields of Public Relations and Marketing; this authoritative;
comprehensive resource provides best practices for 28 key
industries; and will help you position your company; your
5/22/2003 Take your company from crisis to recovery--without losing
your best people.
7/28/2010 By examining internal operations of dominant organizations
across a wide spectrum of industries; this book will help put
you on the fast track to operational excellence; where you'll
generate faster; better results—using less capital and fewer
12/14/2002 21 proven practices to maximize your company's return on
human capital and increase shareholder value.
9/29/2010 Based on the famous "Tribalization of Business Study;" this

book is the definitive guide to using social media for
organizational success and establishing a real human
presence on the Web and in social media communities.
1/10/2012 Providing the inspiration and information you need to develop
a social-good/good-business agenda for your company; this
book shows how IKEA became a leader in the furniture
industry by combining traditional business with social
6/6/2011 Based on interviews with hundreds of successful
professionals; from CEOs; managers; and entrepreneurs to
teachers; consultants; and stay-at-home moms; this book will
show you how to rethink your business; reinvent your
3/3/2009 Applying the principles of disruptive innovation to the broken
health care system; this book examines a range of symptoms
and offers a comprehensive analysis of the strategies that will
improve health care and make it affordable.
12/18/2008 Enabling you to gain a profound insight into the core values of
your enterprise; this book will help you capture that magic
moment when customers will select your product or service
over those of your competitors.
12/30/2009 Drawing from statistically significant data and objective
empirical evidence; this book reveals the 16 key
competencies that separate the top 10 percent of leaders from
the rest and shows you how to put those strategies to work in
3/30/2002 Methods that turned GE into the world’s most valuable
corporation.
10/20/2014 Providing insights from more than 20 companies across the

world including Vodafone; Unilever; Tata Consulting Services;
and Natura; this practical guide provides the rationale;
strategies; and tools you need to not only spearhead
5/11/2011 Authored by a Wall Street veteran and expert on global
economic affairs; this refreshingly clear; objective book
outlines critical choices that must be made in order to recast;
reinvent; and reenergize a new style of globalization.
4/2/2013 Featuring compelling stories of breakthrough innovation culled
from 2;000 cases and bolstered by unique personal essays
from the most creative minds in business today; this guide
shows you how to elminate anything excessive; confusing;
4/20/2007 Do you want to attract more clients? Create more business?
Make more sales? This refreshing book offers a step-by-step
formula for attracting viable clients; generating higher sales
while reducing advertising and marketing costs and wasted
2/23/2015 Combining practical hands-on strategies with keen insights
into public policy and business; author John Allison reveals
the fundamental principles he sees as critical to the success
of any leader; to all organizations; and to the United States.
12/14/2004 This solid text takes an in-depth look into the foundations of
Colin Powell's compelling leadership style; and explains his
phrases; quotes; anecdotes and principles.
1/22/2003 Leadership secrets from the Navy's elite special forces.
6/9/2015 Featuring in-depth interviews with CEOs who have gone

beyond tool adoption and have established Lean as a
corporate-wide management system; this book provides a
fresh view of today's business challenges and a positive
1/21/2005 Packed with detailed examples and step-by-step instructions;
this handy reference guide blends Lean and Six Sigma tools
and concepts to provide expert advice on how to determine
which tool within a "family" is best for different purposes.
3/18/2013 Sharing everything he has learned during his remarkable
career as a Lean practitioner; the author reveals how Lean
strategy can be applied in many types of businesses and
explains the ins and outs of applying it successfully.
11/21/2014 Showing business leaders how to gain market share and
develop new business models; this powerful book provides
key insights into the topics most critical to leaders of global
businesses; and shares the strategies of Lenovo’s ascent to
10/15/2013 Offering a proven method for creating an atmosphere in which
employees willingly give discretionary effort; this book will help
you become the kind of leader whose team consistently asks;
"how can I help?"
4/28/2008 Addressing concerns at every level of corporate culture; from
the entry level to the CEO's office; this informative book
provides real-life examples of small decencies that result in
major business impact; and that you can put to use in your
2/26/2004 This text seeks to demonstrate to managers how they can
communicate effectively in all of their writings and shows the
pitfalls and mistakes that plague many managers' writing;
such as bad grammar.
1/24/2006 Many leading companies have incorporated outsourcing as a
strategic part of their management strategy. This book offers
an in-depth guide to navigating the complex world of
outsourcing and effectively planning and implementing their
7/29/2004 Embrace the techniques and practices in this book and you'll
turn your business into a lean; mean profit machine that out-
thinks and outflanks stronger; better-equipped competitors.
9/27/2010 Complete with exercises and self-tests; this multifaceted
business writing book puts you on the fast track to becoming a
strong; persuasive business writer.
9/24/2012 Featuring a detailed overview of Lean and Six Sigma
methodologies and case studies; this book lets you energize
your organization with the power of today’s biggest
breakthrough in business process improvement.
6/6/2011 Examining every aspect of profitable project management; this
concise book features guidelines for creating effective project
teams; techniques for managing project risk without negatively
impacting performance or results; tips for measuring
5/6/2005 Use this guide to build the confidence you need to pass the
PMP exam and become a highly-valued Project Management
Professional. The book covers the principles; details; and
overall knowledge you will need to pass the PMP exam on
2/16/2007 Whether you’re creating an in-house memo for your fellow
coworkers or specialized correspondence for customers and
clients; this all-in-one guide will show you the proper style;
format; and type to use in all your professional
1/13/2014 Enriched with the insight and knowledge of renowned national
and international experts; this peerless guide offers
prescriptive strategies and guidance to help security
professionals more effectively manage the risk of terrorism
2/19/2009 A toolkit for bringing clarity; discipline; and purpose to all your
problem-solving and change management initiatives; this
indispensable guide arms consultants and corporate problem
solvers with a blueprint for achieving consistently phenomenal
6/14/2002 How McKinsey consultants consistently deliver exceptional
results.
3/3/2010 Providing actionable advice for creating a more durable

financial order; this book presents a solid foundation in the
structure and workings of the global economy and presents a
broad view of the financial crisis.
7/8/2015 Whether you’re a small business with limited resources; an
established company using a traditional business model; or a
hungry start-up who wants a bigger bang for your buck; this
comprehensive guide provides a wealth of membership-
8/17/2006 Revealing groundbreaking insights into the new expectations
of today’s top sales executives; this invaluable; practical guide
presents a four-pillared approach that defines a world-class
sales force strategy.
6/10/2011 Demonstrating how you can emulate the successes of
corporations like Nike; Accenture; and Merrill Lynch; this guide
outlines the most effective methodologies for training and
engaging employees on the move; while keeping learners
10/15/2012 From fundraising to polling; to selling products and services;
this book shows how to use mobile messaging to turn even
the briefest initial interaction into a permanent engaged
relationship - without expanding overhead or building
1/6/2012 Featuring conversations with many of the world’s most
influential business leaders such as Sung-Joo Kim; Dr. Karl
(Charly) and Lisa Kleissner; Abeyya Al-Qatami and others;
this unique book will help you become a resilient leader
3/7/2005 Going beyond empty theory; this useful how-to guide provides
proven practices and tools for making each negotiation
successful--from office to home and everything in between.
6/24/2015 Authored by serial entrepreneur and radical innovation
consultant Peter Hinssen; this powerful guide shows you how
to keep your company up to speed with your market; engage
with customers at a time when loyalty keeps fading into the
9/27/2010 Helping you to network your way to the highest levels of
success; this practical guide reveals tried and true networking
tactics; as well as new ways to harness the extraordinary
influence of social networking sites like Facebook; LinkedIn;
12/22/2009 Authored by C.K. Prahalad; the world's premier business
thinker; and IT scholar M.S. Krishnan; this landmark book
reveals the key to creating value and future business growth.
4/14/2011 Whether you are giving a speech; making a presentation;
conducting a meeting; or simply talking one-on-one; this book
contains easy-to-use checklists and essential tips to help you
organize your thoughts and deliver your message with
11/19/2012 Featuring case studies from LG; HTC; Tata; Haier; Lenovo;
Arcelik; and Natura; this book presents the results of an in-
depth study of 39 EMNCs to reveal the innovative compete-
from-below strategies and tactics fueling these companies'
1/22/2009 Taking you behind the scenes; this book weaves practical
how-to advice; proven leadership tools; and the wisdom of
experts to help you create and embed superior customer-
service principles; processes; and practices in your own
6/24/2015 Whether you're an executive; department head; or IT
manager; this tactical guide provides an action-ready blueprint
for building and strengthening the role of IT in your company
and prescribing IT's future.
4/19/2004 This book expands the classic text's cases; examples; and
situations and sharpens its focus on streamlining the sales
process to achieve greater success in fewer steps and a
shorter time frame.
3/5/2010 Describing the marketing revolution now underway and the
powerful forces driving it; this book explains how to develop
and execute a solid strategy for meeting customers’ needs;
and arms you with an original set of metrics for measuring
10/14/2014 In the world of business development and sales; getting into
scoring position means being in the room with decision
makers and influencers. This hands-on guide takes you step-
by-step through the process of getting yourself into the ideal
10/15/2015 Revealing the secrets behind Oracle’s astonishing success;
this insider's guide offers a virtual crash course in the best
practices and proven methods that can take your consulting
career to the next level.
12/30/2009 Helping you develop the personal foundations of solid;
innovative leadership; this book presents a leadership method
that will steer your organization well into the twenty-first
century; where profits and growth await.
12/22/2009 Using the business card as a symbol of personal identity and
power; this book helps readers understand that the blank side
of their card-and the hidden part of their identity-is not empty
space but limitless possibility.
1/18/2006 Presenting a detailed process for moving beyond both
ignorance and irrelevant research; this book gives you the
knowledge and tools you need to rebuild your strategic
thinking and approach around the needs of your customers.
10/15/2012 Proven; practical; and surprisingly simple; this well-organized;
inviting guide offers a toolbox for combating chaos by creating
the organizational conditions that will allow your improvement
efforts to return greater gains.
11/15/2013 A tale of love; sacrifice; celebrity; dizzying success; and
ultimate betrayal; this book reveals for the first time all the
details behind the intimate relationship and marketing genius
of the "power couple" that transformed the liquor industry.
5/23/2013 Offering best practices designed specifically for smaller
companies; this book identifies the key challenges board
members of smaller companies face on a routine basis; and it
provides the solutions to resolve them.
1/31/2012 Including fascinating case studies of major companies with
active foursquare partnerships such as Jimmy Choo; Bravo;
Chili's Grill & Bar; NASA; and others; this book explains what
foursquare is and why it has become the hottest customer
1/5/2012 If you’re serious about competing in the global marketplace;
this practical book describes how continuous focus on quality
improvement can revolutionize any process—from
manufacturing operations to managerial decision making.
3/5/2010 Offering a clear roadmap for delivering critical drivers of
success to your organization; this book lays out 24 actionable
keys for applying systematic management and leadership
models to your company.
1/29/2013 Providing instruction; tips; anecdotes; and inspiration to help
you feel confident in any sales situation; this insightful book
will help you defeat the negativity and dramatically improve
your attitude; your behavior; and your sales record.
3/20/2015 Revealing how leading companies like Intuit; JetBlue Airways;
IHG; Symantec; ConAgra Foods; and The Hershey Company
empower employees through social recognition; this book
provides practical advice and proven examples for devising a
8/27/2014 Filled with full-color images and thought-provoking examples
from leading companies; this book explains how to grow your
business and strengthen your brand by leveraging photos;
videos; infographics; presentations; and other rich media.
3/22/2010 Showing you exactly how to use Steve Jobs' crowd-pleasing
techniques in your own presentations; this book demonstrates
how easy it is to sell your ideas; share your enthusiasm; and
wow your audience the Steve Jobs way.
2/26/2009 Punctuated with useful diagrams; tables; and templates; this
comprehensive; versatile; must-read resource is packed with
an array of best practices and helpful hints which are critical to
the efficient management of products.
10/22/2014 Packed with an array of best practices and helpful hints that
are critical to the efficient management of products; this guide
provides the knowledge; tools; and insight you need to
establish yourself as a cutting-edge product manager who
1/20/2012 Examining current market-leading companies; the latest
research findings; and evolving customer perceptions; this
indispensable resource provides the tools you need to design;
produce; and market winning products—and beat the
1/12/2006 Filled with the guidance and insights you need to become an
accomplished; valued product manager; this no-nonsense
guide shows you how to develop and seamlessly integrate key
aspects of successful product management to enhance your
1/6/2014 Providing best practices; practical on-the-job advice; and a
step-by-step blueprint for succeeding in Product Management;
this book gives you the tools and insight you need to start
putting the pieces in place now--so you can succeed well into
1/22/2003 Field-proven strategies for making people the key asset of
your next project.
6/4/2002 Using results-oriented language and easy-to-understand

examples; this comprehensive guide presents specific
situations taken from today's fast-moving business
environment; and walks you through proven solutions
1/12/2010 Identifying “Passion Profile Archetypes;” this book offers easily
implementable ways to channel the power of each individual’s
passions in a positive; purposeful direction and help you to
link skills; values; and passions to performance.
3/8/2010 Featuring ten years’ worth of interviews with more than 5;000
top performers in their fields; this refreshingly (sometimes
brutally) honest book blows the lid off the secret of their
success—so you can make it the secret of your success.
11/15/2013 Offering a much-needed head's up and a major head-start for
your future success; this forward-thinking book guides you
through tomorrow's hottest trends to help you emotionally
connect with customers; engage employees; adjust your
9/15/2010 Showing you how to be smart about success and failure; this
guide offers field-tested forward-focused tools that will help
you create a culture of resilience in your organization; so you'll
be prepared for any challenge the future might hold.
10/13/2014 Demystifying the complexities of resource capacity and
demand management; this book provides a proven tool for
making the leap from chaos to control: the Capacity Quadrant;
a framework for addressing visibility; prioritization;
2/12/2014 Teaching leaders how to create positive situations; avoid
negative ones; and ultimately build a better work environment
for everyone; this book offers proven strategies to help you
understand the initial; biological reactions to what people (This
4/15/2008 Supported by engaging real-life experiences; this book reveals
the secrets to moving beyond the rubble of disruption; fear;
and uncertainty that change often creates; to finding the
golden ring of opportunity that always lies beneath.
4/24/2008 Drawing upon research; interviews; and in-depth corporate
studies; this book identifies the six keys to achieving organic
growth and explains how to seamlessly and consistently
incorporate them into a formula for sustainability and
9/29/2011 Showing you the four stages of business growth and
illustrating the challenges of each one; this book uses a game-
changing approach to help you anticipate these challenges
and take the right action; enabling the growth to continue and
7/20/2007 Outlining a battle-tested; six-step program for hearing and
understanding exactly what your customers have to say; this
powerful book will show you how to sell to today's customers;
not by what you tell them; but instead by what they tell you.
11/25/2014 Based on ten years of research and interviews with 80 top
executives; this book is a definitive guide to the
groundbreaking management principles that transformed a
lagging electronics company into one of the most successful
9/21/2007 Explaining the five keys that made GE a global phenomenon;
this book gives managers a complete toolkit for duplicating its
remarkable success; and provides a far-ranging prescriptive
plan for strategizing the GE way.
11/26/2003 Through case examples gathered from the authors'
experiences in helping organizations manage their most
critical business relationships; this book points out the keys in
designing and implementing a strategic account management
12/19/2012 Providing a high-level strategy that makes every shopper
interaction a valuable transaction; this book offers proven
solutions for how your brand can turn "path-to-purchase"
models and consumer reward programs into lasting and
7/28/2004 This kit will give employees valuable; hands-on training to
understand and implement powerful Six Sigma performance
improvement and management techniques.
4/17/2007 Covering the management systems and statistical tools that
are the foundation for Six Sigma; this book offers expert;
proven advice on using it to retain customers and enhance
bottom line performance while cutting costs dramatically.
9/9/2002 The management information
and statistical tools you need to
successfully implement Six
Sigma.
12/22/2009 Driven by a vision of great leadership; this strategic guide is
an essential resource for managers at all levels and a call to
action for any leader seeking to create a legacy of
achievement.
10/26/2002 This resource is a guide to The Six Sigma Way and provides
the tools and techniques necessary to implement Six Sigma.
9/9/2002 An implementation blueprint for
Six Sigma.
3/17/2014 The definitive guide to successfully implementing Lean Six

Sigma approaches into any organization; this detailed book is
essential for any manager who wants to stop thinking about
building a continuous improvement culture and actually make
4/2/2013 Revealing the secrets to unlocking sales with the "Big Five"--
YouTube; Pinterest; Facebook; Twitter; and LinkedIn; this
book distills the real-world experience of successful social
commerce businesses--from Apple to Zappos--into 20 secrets
2/11/2014 Providing an in-depth exploration of what social business in
practice looks like; this timely book addresses the need for
strong leadership to define and build a culture that enables
employees to not simply succeed; but to thrive.
1/23/2012 Explaining why innovation in social sectors; such as health
care; conservation; and education is unique; this book
provides the framework and tools that create a best practice
for driving innovative change that will impact our world.
1/11/2012 Authored by the social media director who built successful
programs at both GM and IBM; this timely book provides the
tools you need to meet all the challenges of building a social
media strategy in a large company; from legal barriers and
1/9/2006 Learn how to make Solution Selling work for you with the help
of this results-driven; step-by-step guide. It will give you the
tools to plan and execute the Solution Selling process with
every prospect.
9/5/2006 Designed to help organizations capitalize on the realities of
21st century business; this book equips forward-looking
companies with all the concepts; methodology; and
techniques needed to reap the rewards of becoming solution-
2/1/2003 Learn the key to Southwest's 31 consecutive years of
profitability.
12/12/2002 Put into practice today's winning strategy for achieving

success in high-end sales!
4/3/2013 Filled with practical tips and ready-to-use tools; this handbook
presents simple but powerful techniques that can be applied
to almost any workplace situation; especially when you’re
trying to navigate the stormy waters of radical change; high-
10/27/2002 This anecdotal book exemplifies the zest necessary to start--
and maintain--a succesful business.
3/11/2014 Authored by business strategy experts; this groundbreaking

guide breaks down the process of ensuring that your new
strategy translates into measurable profits and growth in five
fundamental and profoundly important steps.
2/11/2014 Authored by the CEO of CareerBuilder; this smart and timely
guide offers hiring professionals and business leaders a
roadmap to attract and retain top talent so you can drive your
business forward.
9/29/2011 Filled with key insights from renowned HR thought leaders
and CEOs; this definitive all-in-one guide is designed to help
you place the best people in the most critical jobs to assemble
the building blocks of organizational excellence and create
3/5/2013 Through real-life examples and easy-to-follow steps; college
educator; entrepreneur; and marketing expert Mark W.
Schaefer reveals how he built his successful business almost
entirely through social media marketing platforms like Twitter.
4/17/2013 Profiling one of the sweetest success stories of our time; this
book shows how Tasti D-Lite's uncanny grasp on the latest
social media has helped it build a franchise as unique and
irresistible as its lower-calorie desserts; with millions of
10/15/2015 Equipping you with practical; hands-on concepts for engaging
prospects and customers; this book provides the tools and
methods you need to differentiate yourself and your solutions
from the competition; elevate value to the right decision
1/5/2006 Designed to help companies learn from Toyota; this strategic
guide builds on the philosophical aspects of Toyota's
operating systems by detailing concepts and providing
practical examples that leaders need to bring success-proven
5/30/2011 Through detailed case examples in many industries; this lean
blueprint provides the foundation you need to develop a vision
of continuous improvement specific to your organization and
plot a path to turn your vision into a measurable reality.
1/12/2012 Featuring case studies from Toyota to clearly illustrate the
methods that create powerful; effective Lean leadership; this
book will help executives and senior managers get employees
to refocus their efforts so they continuously improve in
2/4/2004 This book explains the management principles and business
philosophy behind Toyota's worldwide reputation for quality
and reliability. It also shows managers in every industry how
to improve business processes.
10/12/2012 Filled with the fascinating insights of superstar CEOs from
Home Depot; ING Direct; Black Entertainment Television;
Eggland's Best; and others; this one-of-a-kind guide puts you
right on the front lines with the men and women who have
2/5/2004 This text demonstrates that a clear and open business policy
is a powerful management tool that will increase your
credibility; build loyalty among your direct reports; and gain
the trust of your superiors.
11/13/2012 Nothing in business or life generates greater personal
satisfaction than affecting peoples’ lives in a positive way
through excellent leadership. This groundbreaking book distills
the author's vast experience into an actionable plan for
12/25/2002 Innovative strategies for creating long-lasting; profitable
customer relationships.
2/11/2014 Combining time-tested marketing tools with the latest global

trends; this ready-to-use book is the one marketing guide that
lets you develop a plan that's simple; clear; practical; flexible;
and workable - for you and your company.
11/16/2004 This battlefield manual shows how to instill and maintain an
underdog attitude; develop hyperaggressive marketing;
communications and competitive strategies; create a culture
of insurgency and foster a winning attitude among staff
4/9/2013 Authored by the creators of The Extreme Diet Coke & Mentos
Experiments viral video; this book distills what works; what
doesn't; and presents the overarching principles for creating
videos that are built to go viral.
10/10/2012 Blogging; commenting; tagging; e-mailing; texting; video
chatting... Everywhere you turn; there’s a new way to
communicate ideas and opinions. This timely guide shows you
how to move seamlessly among all the available digital
4/18/2008 From the most routine messages to more sensitive “bad
news” subjects; this clear-cut book will show you exactly what
to say; how to say it; when to say it; and even how to present
yourself credibly-all crucial elements in business today.
10/5/2012 With chapters on currency trading; real estate valuation; and
commodities; and more; this book gives you the tools to
review financial statements; analyze earnings; detect fraud;
assess stock prices; value companies; and much more.
4/10/2013 Using the "Cadet Prayer" and West Point's developmental
model as a foundation; U.S. Army veteran and West Point
professor Don M. Snider and his colleagues lay the
groundwork for achieving leadership success in any business.
9/11/2012 Containing activities; action steps; games; and thought
exercises; this book gives you the tools for making the small;
incremental changes in behavior that lead to big changes in
awareness—and huge changes in your leadership
10/15/2015 Filled with essential charts; engaging examples; exercises;
and action steps; this book will help optimize your
management approach; align your organization and strategy;
and fully engage your own brain as well as the brains of
10/13/2010 Including targeted checklists; questionnaires; and other useful
tools to help you turn aspirations into action; this
groundbreaking book will provide you with the "how" to create
meaning and value in your own workplace.
1/20/2012 Taking readers through the company culture Zappos has
become famous for; this book shows how the company
operates on a day-today basis while providing the leadership
methods that have earned the company $1 billion in annual
1/11/2012 Applying a foundational law of nature to business
management; entrepreneurship; goal-setting; and life in
general; this book will help you assess your resources; use
them to their fullest; and keep yourself and your team
3/19/2015 Showing millennials how to excel in a corporate environment
still dominated by an older generation; this book explains how
to systematically create their own job roles; drive their
personal growth engine; and connect effectively with people
2/9/2009 Providing numerous examples and illustrations; this
straightforward guide introduces Productive Thinking; a
practical; easy-to-learn; repeatable process that helps people
understand more clearly; think more creatively; and plan more
10/15/2014 Offering a wealth of transformative ideas and strategies; this
concise book contains easy-to-implement methods that can
help jump-start your employees' creative potential; involve
them in the collaborative process; and pave the way to the
11/11/2013 Identifying easily replicable marketing strategies of top brands
such as Dell; Ford; Patagonia; and Red Bull; as well as top
stars like Lady Gaga; Taylor Swift; and Johnny Cash; this
book shows you how to connect and engage with customers
12/16/2004 In this text; Fortune 500 consultant offers sales and marketing
professionals a powerful framework for understanding the
inner workings of a business and using that information to
develop a strategy for influencing how and why the customer
10/2/2013 Packed with examples of Facebook’s success principles in
action; this groundbreaking book gives you the inspiration;
knowledge; and insight to make your own mark in the world; to
build a business that makes a difference; and to lead your
10/15/2015 Helping business leaders expand strategic thinking out of the
purview of “the elite few” and into the company culture as
whole; this book offers a simple; proven approach to analyzing
and solving old or new challenges; and provides a common
10/8/2014 Revealing the uniquely Indian approach to management; this
book provides authoritative explanations of the concepts;
ideas; and practices that are making a difference today and
offers an expert perspective on this critical topic.
10/15/2014 If you have long-term success in mind; you need to stay a
step ahead of the competition. This book brings you the very
latest thinking on the future of business from the world's most
respected ranking of business thinkers.
2/12/2014 Bringing you the very latest thinking on the subject of business
innovation; this book cites the ideas and insights of the world's
leading thinkers and business practitioners; and presents a
guide to business innovation that will put you ahead of the
2/12/2014 Offering an in-depth exploration of a fascinating subject; this
book reveals the best practices; the most intriguing insights;
and the most innovative theories and concepts on leadership
from the world's top experts.
2/12/2014 Whether you're facing current management challenges in our
fast-paced global economy or are aspiring to rise in the ranks
to become a successful manager; this book gives you the
insight and knowledge you need to excel in today's highly
2/12/2014 Distilling the wisdom of the world's leading thinkers on
strategy; this compact; one-stop guide provides unparalleled
insight into modern strategic management in easy-to-
understand language so you can seize the competitive edge.
1/12/2012 Digging deep into what leaders must focus on to truly be
exceptional; this groundbreaking book provides a framework
for creating an effective and efficient workplace in which all
employees are engaged and successful.
4/13/2011 If you have the guts to make a real difference in your
organization; this practical guide shows you how to excel
when the chips are down and use pressure to your advantage.
4/21/2008 Through 24 easy-to-master techniques that will instantly
increase your workplace efficiency; this valuable book will help
you maximize your productivity; enhance your managerial
skills; and sharpen your edge in business.
11/7/2005 Based on more than two years of surveys of more than 2;000
senior executives and managers; this practical business guide
offers powerful; proven techniques to help you do more;
deliver more; and increase more--without raising stress levels.
12/28/2009 Drawing upon numerous examples from decades of research;
as well as insider access from a Toyota manager; this book
reveals how Toyota selects; develops; and motivates its
people to become committed to building high-quality products.
3/18/2010 Drawing on six years of research into Toyota's employee-
management routines; this game-changing book puts you
behind the curtain at Toyota; offering practical guidance for
leading and developing people in a way that makes the best
11/29/2007 With expert tips and training aids; as well as real-world
examples drawn from the authors' two decades of research
and field work; this book walks you through the rigorous
methodology used by this global powerhouse to grow high-
9/30/2010 By walking you through the technologies available at your
fingertips; this groundbreaking book will help you match virtual
tools to your organizational needs; and shows why these
programs have already taken off at leading companies.
10/17/2012 Providing compelling leadership lessons from an array of
enterprises; including Zappos; Google; eBay; Infosys; Xerox;
Spotify; Mayo Clinic; KIPP; Ashoka; and more; this compelling
book shows you how to achieve high performance; integrity;
7/11/2004 This one-stop guide reveals marketing guru Jack Trout's
business strategies and insights for capturing mindshare and
conquering markets in today's business world.
12/16/2005 Buyers prefer to buy from people they trust. This suggestion-
intensive and example-heavy guide shows how trust between
buyer and seller is created and explains how both sides
benefit from it.
10/4/2010 Explaining what works and what doesn’t for multiple online
marketing strategies; this guide reveals proven techniques for
not only standing out in a crowded marketplace; but for
reaching customers who are most eager to buy your products
12/27/2009 Using a Jungian behavioral approach to networking; this
revolutionary book reveals four distinct conversation styles
that people use; and teaches readers how to customize their
business communication for maximum results.
10/6/2010 Drawing upon interviews with risk management experts and
former Lehman employees; this book explains how
uncontrolled risk toppled a 158-year-old institution and
provides a ten point plan to implement today—so another
3/30/2010 Helping investors prosper in today’s challenging economy—
whether you’re just beginning or among the millions soon to
retire; this comprehensive; easy-to-read guide explains how
the Internet can be an investing tool; ETFs; as well and risks
2/11/2014 Gathering the best practices of CEOs and business
executives as well as from entrepreneurs; innovative thinkers;
and creative leaders; this groundbreaking; entertaining book
gives you the insights; tools; and inspiration to change your
9/21/2012 Using client case studies and contributions from a global team
of movement marketing forerunners; this book offers insights
and provides practical steps you can take right now to reach
people through what matters most to them.
1/12/2010 Examining the GenY entrepreneurial revolution to reveal eight
critical lessons every entrepreneur and marketer must learn;
this book will help you adapt to the new way of business to
give you a greater chance to grow and profit in the years
3/10/2014 Whether you are a novice; an experienced improvement
practitioner; or a leader; this detailed guide presents a
practical way to deeply understand how work gets done--in
any environment--and how to design improved work systems.
9/24/2010 Providing the strategies you need to close more sales and
improve repeat business; this book will help you deliver
meaningful value to your customers; compete at a higher level
than your competition; and protect your profits in any kind of
10/2/2012 Authored by a team of BPM experts from the global
management consulting company Accenture; this book
explains how to launch value-driven BPM in synchronicity with
existing efforts; and reveals common roadblocks along with
5/21/2002 Entirely revised and up-to-date; this key reference presents a
set of instructions for executing any business valuation
project.
9/28/2010 Filled with essential checklists; step-by-step instructions;
troubleshooting tips; and revealing case studies; this all-in-one
guide is your virtual tool kit of cutting-edge ideas and proven
techniques to get the results you want.
3/10/2014 Authored by a top voice consultant and communication
strategist to some of the biggest names in business;
entertainment; sports; and politics; this book will help you find
and develop an authentic voice that is true to who you are as
5/24/2011 Demonstrating the most effective uses of Voice of the
Customer marketing in action; this book shows you a proven;
step-by-step process for understanding the expectations of
your customers and prospects for more effective relationships
2/19/2009 Including examples from the fields of military; corporate; and
public policy; this strategic guide shows readers how to
identify and tackle obstacles; solve problems; and find new
ways to innovate and further performance goals.
8/13/2014 Whether you're good friends with your manager or have
trouble coexisting in the same office; your success depends
on his or her success. This book tells you everything you need
to know to effectively "manage your manager" in ways that
7/20/2006 Challenging everything you have learned about being
customer driven; this this paradigm-changing book details an
eight-step approach that uses outcome-driven thinking to
dramatically improve every aspect of the innovation process.
11/12/2013 Offering soup-to-nuts guidance for any entrepreneur seeking
to launch an invention; a product; or a great new idea into a
receptive marketplace; this one-of-a-kind book provides a rare
look inside the minds of people who are in the business of
1/11/2012 By outlining 16 bad habits as well as proven techniques for
reversing their negative effects; this book provides simple-to-
use tools for maintaining and leveraging quality personal
connections by doing something much easier than learning
10/5/2012 Helping you break down barriers; build trust; forge meaningful
relationships; and win more customers; this groundbreaking
book challenges some of the most widely accepted paradigms
in selling to prove that influencing change in buyers is a skill
10/27/2005 For readers of all levels of business sophistication; this book
provides a comprehensive overview of what corporations and
their directors must do to create an operationally sound;
competitively strong entity to address the needs of its
10/24/2005 Read this step-by-step user's guide to learn everything you
need to know to seamlessly introduce DFSS to your firm's
quality initiative.
12/10/2004 In this plain-English guide; you'll discover how the quality
improvement method of Lean Six Sigma can give you the
tools to identify and eliminate waste and quality problems in
your own work area.
5/17/2004 This text is a concise; comprehensive overview of the
Sarbanes-Oxley Act; filled with plain-English explanations of
the vital details employees at every level must know and
understand to help their firms achieve and maintain SOA
11/15/2005 By demystifying the Six Sigma methodology; this one-stop
guide offers a concise; step-by-step description of its key
concepts and helps you determine which improvement efforts
will most positively impact your customers; employees; and
7/21/2003 This is a concise summary of the core themes and processes
of Six Sigma. Unlike almost all other books on Six Sigma; it is
written for the employees of organizations rolling out Six
Sigma; not just managers.
1/18/2012 Featuring insight from 56 icons in various fields; from business
and sports to politics and pop culture; this book reveals
specific management skills they used to reach the top; from
strategy and innovation; to motivation and time management.
11/22/2003 This text goes beyond theory and guesswork to look at how
seven contemporary business icons carved their own paths to
the pinnacles of corporate achievement; as well as explains
how to apply these traits and strategies to your own career.
4/27/2006 Whether you are pursuing an MBA; already have an MBA but
need to refresh and update your information; or simply want to
arm yourself with MBA-level knowledge; this all-in-one
resource will help place you on the same playing field as your
3/5/2014 Presenting you with a holistic plan for preparing yourself to
best answer every interviewer's primary concerns; this book
shows you where to find the critical factor interviewers seek
with each question and how to present yourself in the best
11/18/2013 Empowering you to establish and maintain the trust and
credibility you’ll need in tough situations; this book presents
the strategies; skills; and techniques you need to
communicate effectively in less than ideal scenarios.
4/23/2008 Providing guidance to both current and future leaders; this
book reveals how you can use the powerful Enneagram
system to determine your leadership personality type and use
that information to maximize your effectiveness in the
1/23/2012 Culling Rick Wartzman's best; most timely columns from
Bloomberg Businessweek into a single volume; this book
provides a smart; original; provocative look at a world being
buffeted by change and in which all organizations are
10/2/2012 Presenting the six-part business model Steve Jobs applied to
make Apple the most valuable publicly traded manufacturing
corporation in the world and the global model for business
excellence; this book offers lessons from Jobs' style and
10/15/2015 Whether you’re beginning your career or want to become a
more formidable leader; this life-changing guide uniquely
combines the uplifting story of Herbert Greenberg; the founder
of a global management consulting firm; with insights into the
6/9/2015 Armed with empirical evidence from the provocative studies
the author leads around the globe; this book guides you
through the new realities of what it takes to get the highest
levels of intensity from people in a more mercenary; skeptical;
5/11/2011 Including the latest tricks of the trade used by hot brand
names such as Mozilla Firefox; lululemon; and Zappos; as
well as industry giants like Starbucks; Dell; and Harley-
Davidson; this book offers countless creative ideas for
4/9/2013 Delivering step-by-step guidance; demonstrations; tips; tricks;
and techniques specifically tailored for sales pros; this book
unlocks the secrets of nonverbal communication to give them
an unbeatable advantage.
10/5/2010 Written by an elite trainer of Fortune 50 CEOs and G8 world
leaders; this ingenious step-by-step guide unlocks the secrets
of nonverbal communication using a proven system of
universal techniques that can give you the ultimate
1/15/2010 Written by a communications; marketing; and media expert;
this book shows you how to craft effective messages that
reach out to new clients; keep you on their radar; and close
the deal.
8/13/2013 Revealing the surprising parallel between the steps of
successful selling and the steps of successful warfare; this
eye opening guide delivers selling best practices based on
examples from history's battlefields that you won't soon forget.
1/13/2012 Filled with practical information and written in an inimitable
conversational style; this book includes tools to give any
business an inspired team; supersized income; and a virtual
stadium full of engaged; high-paying customers.
1/23/2004 Readers of this text learn the consolidation cycles through
which industries pass; how to identify where their industry lies;
how to determine which organizational changes they need to
make and when they need to make them; and much more.
4/19/2004 This book provides instant access to tools and techniques that
can increase profits using smart top-line strategies that
optimize price; costs; customer behavior; and volumes.
10/5/2012 Presenting a framework for developing and training leaders
that will fit your global growth strategies; this is the definitive
handbook on satisfying the demand for specialized leadership
skills—now and in the years to come.
3/3/2009 Featuring a 38-item test to help you pinpoint your leadership
style; then measure your skills against highly successful
women with similar styles; this book will help you develop
specific strategies for increasing your leadership
8/2/2013 Outlining the mental; emotional; and physical qualities
essential to building a winning organization; this book shows
you how to develop the skill; confidence; and competitive fire
to “be at your best when your best is needed” - and teach your
3/16/2005 This useful guide provides executives; consultants; and
business thinkers with the high caliber of information and
insight you need to plan for; rather than react to; important
emerging trends shaping the global business environment.
8/17/2015 Providing skills designed for today’s highly competitive and
more complex sales landscape; this powerful guide will show
you how to take the lead in the "buyer/seller dance;" have a
process for answering questions from prospects; move the
12/22/2004 New York Jets coach Herm Edwards shares the insights and
ideas that led to his breakthrough success in this powerful;
positive text. It will provide you with the motivating words and
examples to attain personal fulfillment and top-level
8/4/2014 Explaining how the brain processes information; what people
respond to; and how to hold the audience in the palm of your
hand; public speaking coach to the C-suite Bill Hoogterp offers
proven tips; techniques; and exercises to amplify your
3/10/2014 Showing you how to take full advantage of today's most
powerful and inexpensive marketing tools; this fast-paced but
highly detailed guide reveals why companies frequently fail at
YouTube marketing and how you can succeed by avoiding the
1/24/2005 For those companies seeking to use innovation as a business
driver; this book presents the thoughts of leading
management thinkers and practitioners on how to create
innovative organizations.
1/5/2005 This book draws together eight accomplished management
thinkers to explore the quintessential leadership virtues of
humility; courage; integrity; compassion; humor; passion and
wisdom.
12/22/2004 In this text; today’s most accomplished academics and
professional managers explore current and evolving concepts
of leadership in Australia to discover that leadership is a
reflection of the values and beliefs of the leader.
12/17/2004 In this book; the Australian Institute of Management draws
together nine managers and business experts to explore the
implications and application of organizational culture; including
how to understand; assess; manage and lead organizational
12/6/2004 This text provides an in-depth and lively analysis of 32 issues
that confuse; concern; and exasperate managers at all levels;
and includes practical guidelines to help managers cut
through when decisions need to be made and the theory
1/4/2007 An indispensable guide for building management skills; this
book details a self-development program aimed at helping
readers improve their managerial performance; advance their
careers and realize their full potential.
11/26/2003 The book's aim is to look at the acute challenges experienced
by companies in the Peoplist era; and proffer solutions. It
translates the impact of Peoplism into business strategy
through original case studies and innovative management
8/5/2005 Master all CAPM exam topics as developed by the Project
Management Institute; using this comprehensive resource.
Filled with exam tips and techniques and including full project
management coverage; this is an essential tool inside and
1/29/2008 Featuring learning objectives; expert exam tips; practice
questions; and in-depth explanations; this detailed;
authoritative volume serves as both a complete certification
study guide and an essential on-the-job reference.
12/5/2013 With learning objectives; exam tips; practice exam questions;
and in-depth explanations; this up-to-date resource offers
complete coverage of all the material included on the Certified
Associate in Project Management and Project Management
3/12/2010 Filled with learning objectives; exam tips; practice exam
questions; and in-depth explanations; this definitive volume
fully covers the Guide to the Business Analyst Body of
Knowledge (BABOK); and is designed to help you pass the
2/4/2014 Including industry use cases; this practical guide will help you
boost your Big Data IQ; gain insight into how to govern and
consume IBM’s unique in-motion and at-rest Big Data analytic
capabilities.
6/16/2004 Discover for yourself why the BlackBerry is indispensable
among business and home users who cherish the idea of
communicating from anywhere to anyone--and learn how to
do everything with it!
2/25/2015 Including "In-the-Trenches" sidebars featuring HR experts'
real-world experiences and sage advice; practice exam
questions; and in-depth explanations; this authoritative guide
fully addresses the core knowledge and responsibilities
10/24/2014 Based on the HR Certification Institute's Professional and
Senior Professional in Human Resources bodies of
knowledge; this practical guide contains 600+ realistic practice
exam questions to prepare you for these challenging
12/12/2013 Providing complete coverage of all official objectives for the
PMP exam; this book includes an Exam Readiness checklist;
Inside the Exam sections in every chapter; Two-Minute Drills;
and simulated exam questions that match the format; tone;
10/13/2006 Updated to reflect the new PMBK (Project Management Body
of Knowledge); this all-in-one guide delivers complete
coverage of the PMP exam; and hundreds of practice exam
questions covering such topics as time management; HR;
3/30/2010 Featuring 100% complete coverage of all official objectives for
the PMP exam; this comprehensive guide shows you not only
what—but how—to study for this challenging exam.
12/10/2008 Focusing on how to pass the rigorous PgMP exam; this
comprehensive resource offers full coverage of all the material
and serves as both a complete certification study guide and
an essential on-the-job reference.
4/8/2014 Covering the latest advances in business intelligence such as
big data; cloud; mobile; visual data discovery; and in-memory
computing; this timely; up-to-date guide reveals how to plan
and deploy an agile; state-of-the-art BI solution that links
10/26/2004 Through the successful application of Lean in the job shop; a
group of world-class plants share their best practices and
numerous photos from their shops.
8/13/2007 Based on the Lean practices of hospitals and clinics all over
the United States; this how-to book explains how Lean;
specifically the tool of 5S; can be used to improve patient care
and reduce cost in your healthcare facility.
5/24/2012 Including readiness guides; worksheets; forms; screen shots;
application examples; and more; this straightforward guide is
simple to understand and provides easy-to-do steps
explaining how Lean can be applied in various administrative
9/3/2008 Including worksheets; forms; steps and commonsense
approaches to give you the competitive edge; this easy-to-use
book will help any office improve work flow; reduce employee
stress and improve overall productivity – while meeting
11/18/2013 Bridging the gap between the highly quantitative (Six Sigma
certification) and the more simplified (Lean thinking); this book
will make the methods and tools of Lean and Six Sigma
accessible; and will provide a common sense; practical
5/29/2012 Providing instructions on how to implement Lean and Six
Sigma tools and concepts in a variety of environments; this
book is a step-by-step implementation guide for continuous
improvement while creating a solid foundation upon which to
10/23/2012 A step-by-step resource for the implementation of 5S to all
your electronic files; this book is designed to be a how-to
guide; a lean beginning; a spark for the department and a
bridge for improved performance.
10/7/2013 Serving as a road map for continuous improvement and
problem solving initiatives; this guide will help team members
to be literally and figuratively on the same page when
participating in an improvement event; thus allowing more
10/28/2004 This unique toolbook will provide your organization with a self-
administering course of action that leads to necessary cost
reductions required by customers.
2/23/2007 Providing easy-to-use and easy-to-understand tools; methods;
and concepts based on the world-class Toyota Motor
Company; this book is a collection of input from healthcare
professionals and Lean Sensei.
10/12/2005 Use this handy; practical guide to implement the tools
necessary to achieve a Lean office. The tools are thoroughly
explained so you can begin using them today.
5/16/2005 This practical; easy-to-follow guide covers the terms;
concepts; benefits and techniques for the application of Lean
in administrative areas of all industry types.
4/19/2003 This Pocket Guide is your best source available that allows for
everyone—from the top manager to the shop floor operator or
machinist—to learn and implement lean manufacturing with
common communication and tools.
6/5/2012 Serving as your personal Lean planner for the 21st century;
this handbook will allow you to help each member of your
team contribute a new sense of ownership - that necessary
ingredient in any successful Kaizen Event.
10/13/2005 No matter the size of an organization; all have a need to
communicate effectively and efficiently to employees;
whatever the subject may be. This text is the communication
platform that will show you how.
5/24/2012 Written for all levels of employees to gain a working
knowledge of the Lean tools within the Six Sigma structure
(and its quantitative analysis tools); this quick-reference guide
will help them get their ideas into improved; more productive
5/30/2012 Featuring more case studies; actual photos; a detailed
example using EMR in a Physician's Group; and an index; this
quick; convenient guide will help you learn and implement the
Lean tools as they apply to those challenging situations in
5/22/2012 Developed for managers; supervisors; and people working at
all levels of the organization; this book is designed to be a
convenient; quick reference that provides valuable insight into
the ways that Lean can be applied in the office - for both
6/18/2007 With over 120 illustrations to visually convey the tools and
concepts; this comprehensive; practical guide demonstrates
Lean Office; Six Sigma; 5S; value stream mapping; document
tagging; continuous flow; standard work; and much more.
3/31/2009 If you are just beginning to adopt Lean or Six Sigma as a
business improvement model; this step-by-step book provides
the guidance necessary to ensure root causes and wastes are
eliminated in creating a Leaner; problem-free process.
10/7/2013 Providing valuable insight into the "How To's" of leadership
and supervision; this hands-on training and reference guide
will assist the supervisor; front-line or team leader with the
time-proven tools and practices to be more effective in helping
11/22/2013 Featuring photos; forms; and worksheets of various workflow
methods and tools from a wide range of industries; this
concise book presents a standard communication platform on
the methods and tools to make products; data and
10/10/2013 Providing a standard communication platform for the 12
wastes; this concise guide discusses examples of waste that
may "trigger" ideas of wasteful processes in your organization;
and offers strategies for easy identification and elimination of
10/10/2013 Written to provide the front-line worker with a basic
understanding of Lean; this concise guide also presents
information that can be used quickly to improve daily work
processes by eliminating wasteful activities that add no value.
10/10/2013 Providing examples of 5S practices from a wide range of
industries; this concise guide discusses fundamental
principles that should be in place at the heart of any Lean
Sigma improvement initiative to ensure a long-term
5/24/2012 Thoroughly explaining the specific tools and practices of Lean
and the implementation plan via the Value Stream
Management process; this book will provide you with the
fundamental process and steps to implement Lean in your
7/7/2014 With a focus on the issues facing sustainability in supply
chains; this detailed monograph provides an overview of
green supply chain management (GSCM) and the
management of technology within this context.
2/1/2016 Told through the experiences of a retired production planner;
this book captures the leading practices in progressive and
proactive management and embodies the philosophy of
collaboration; shared fate; mutual respect; and leveraging the
10/29/2013 Modeled after the American Society for Quality's Master Black
Belt (MBB) certificate; this guide prepares students for their
exam; and also provides Lean Six Sigma leadership tools;
methodologies; and roadmaps for implementation of Lean Six
1/22/2016 Developed to give businesspeople the opportunity to learn
operational risk management from a systems perspective; this
book will enable you to readily put this learning into action;
whether in the classroom or the office; coupled with your
9/1/2015 Concise and practical; this book features Daniel Goleman
discussing authentic leadership; talent strategy; and the
components of high-performing teams with Bill George;
Claudio Fernández-Aráoz; and Warren Bennis.
1/27/2015 By asking Teresa Amabile; Howard Gardner and Daniel
Siegel what the key traits are that differentiate top executives;
this book looks at the psychology of innovative; ethical and
emotionally intelligent leaders.
1/27/2015 Presenting Daniel Goleman's ground-breaking; highly sought
articles from the Harvard Business Review and other business
journals in one volume; this book reflects the evolution of his
latest thinking about emotional intelligence; tracking the latest
3/5/2013 Regardless of where you are today; this step-by-step
implementation guide will prepare you to join or even lead a
team in visualizing; building; and validating a single
component to an enterprise data warehouse.
2/14/2011 Eschewing long-winded "agile philosophy" in favor of a
formally prioritized process; this book serves as a distilled
learning guide for managing technical resources in a manner
that directly boosts your bottom line.
3/17/2014 Without technical or marketing jargon; this practical guide will
assist managers in providing an overview of the drivers for
introducing big data technology into the organization and for
understanding the types of business problems best suited to
2/21/2013 Guiding managers through developing; administering; or
simply understanding business intelligence technology; this
book keeps pace with the changes in best practices; tools;
methods and processes used to transform an organization's
11/29/2004 This quick reference guide overviews the best practices;
tools; methods; and processes used to transform an
organization's data into actionable knowledge.
4/9/2010 Designed to put you miles ahead of those who approach
business modeling haphazardly; this guide provides in-depth
coverage of each of the business modeling disciplines;
helping you master them all and understand how to effectively
9/5/2014 Providing a balanced view of the field of business process
change; this practical guide offers concepts; methods; cases
for all aspects and phases of successful business process
improvement.
12/17/2009 Offering concepts; methods; and cases for all aspects and
phases of successful business process improvement; this
book presents a methodology based on the best practices
available that can be tailored for specific needs.
9/11/2012 Including never-before-seen case studies from Johns Hopkins
Medicine; MINI; Icebreaker; and more; this book offers real-
world examples and approaches you can adopt for motivation;
to use as talking points with colleagues in your team or
8/8/2013 Helping you navigate through the complex layers of Big Data
and data warehousing; this practical and timely book provides
information on how to effectively think about using all of the
technologies and architectures to design the next-generation
12/16/2009 Offering strategy; process; and tactics for creating or revising
content for the web; this book helps you plan; organize; write;
design; and test web content that will make web users come
back to your site again and again.
5/13/2013 Featuring tips and examples for content strategy; mobile;
search engine optimization; and social media; this book will
help you optimize your own writing for the web by showing
you how to think of all content as conversation.
6/13/2013 Providing a solid grounding in business process management
based on the authors' own extensive BPM consulting
experience; this guide offers full coverage of the OCEB
Fundamental exam material for both the business and
5/8/2012 Synthesizing systems theory and interactive design; this book
provides an operational methodology for defining problems
and designing solutions in an environment increasingly
characterized by chaos and complexity.
7/17/2013 Data are an organization's sole; non-depletable; non-
degrading; durable asset. This book makes the case for
dedicating an individual to leverage them as assets – a Chief
Data Officer or CDO.
4/14/2014 Providing a step-by-step process to identify; quantify and
mitigate the risks arising from poor data and information
assets; this book presents all the fundamental concepts;
guidelines and tools to ensure core business information is
2/23/2004 Called "light years ahead of the rest of the field" by marketing
guru Philip Kotler; Buying Facilitation introduces a wholly
original; highly effective sales model based on buyer's
patterns rather than seller's selling patterns.
11/11/2005 Use this innovative new guide to discover how to become a
true facilitator to your buyers' process of discovery.
7/17/2006 Use this innovative new guide to discover how to become a

true facilitator to your buyers' process of discovery.
11/16/2005 What skills do you need to ensure that you can model the
communication; collaboration; and partnering that will help
your client make a buying decision? This book focuses on
collaborative decision making in many areas of business and
7/25/2006 What skills do you need to ensure that you can model the
communication; collaboration; and partnering that will help
your client make a buying decision? This book focuses on
collaborative decision making in many areas of business and
11/9/2005 Based on changing the thinking of what sales has been and
where it needs to go in order to add some new thinking to
match our business environment; this groundbreaking book
will change the way you think about selling.
7/17/2006 Based on changing the thinking of what sales has been and
where it needs to go in order to add some new thinking to
match our business environment; this groundbreaking book
will change the way you think about selling.
6/19/2007 Illustrating specific problems you may encounter when dealing
with your boss--and effective strategies to prevent them from
occurring in the future; this practical book is filled with
invaluable advice to help you deal more successfully with your
8/6/2007 Building team morale is difficult in these tough economic
times. Full of innovative (and cheap!) ideas; this unique guide
explains four key factors that will maximize the impact of your
rewards; and guarantee delighted recipients.
7/6/2007 Exploring how modern executives can take lessons from a
nuts-and-bolts construction project like Titanic; this book will
help you successfully maneuver through the ice floes of IT
management in an industry with a notoriously high project
2/9/2009 Churchill created his Adaptive Enterprise in a dire situation.
Not only did the transformed organization work; but it changed
the course of history. This book will show you how he did it;
and how you can do the same in your own company or on
7/15/2008 Do you have trouble finishing what you start? Do you begin
worthwhile projects only to let them fall by the wayside? This
valuable guide outlines ten simple prescriptions to help you
overcome excuses and battle the fear of failure.
3/21/2008 Illustrated with real-world anecdotes and personal
experiences; this compelling book reveals the secrets to
developing an intelligence strategy by effective information
gathering and analyzing; and delivering credible intelligence to
6/21/2007 Packed full of insider tips on how to make the methods work;
this book provides information to help you plan your agile
projects to avoid some common pitfalls introduced by the fast
pace and concurrent activities common to agile development
5/28/2009 Full of charts; graphs; and metrics; as well as examples from
many real-world projects; this invaluable resource presents a
unique look at how to manage agile projects in an outsourced
environment.
5/27/2009 Cutting through the jargon of project management to provide a
framework that is as useful to those lacking formal training as
those who are skilled project managers; this book presents a
low overhead; highly practical way of looking after small
10/18/2007 With practical tips and techniques to help you improve your
meetings; this fool-proof guide will show you how to turn
ordinary discussions into focused; energetic sessions that
produce positive results.
10/31/2007 Using modern project management methods and the nine
knowledge areas of the PMBOK® Guide; this thought-
provoking book analyzes the efforts of 220 captured airmen in
WWII who secretly built a series of tunnels out of a prison
2/23/2009 Designed to help guide you through the Lean transformation;
this book reflects on the mistakes that companies make in
failing to address the critical implementation issues and keeps
you on course so that the Lean journey itself becomes the
5/27/2009 Designed to help you take control of your thinking by learning
when to "reset" versus "repeat;" this book will show you how
to overcome your automatic reactions; retrain your brain; and
outsmart evolution.
5/8/2009 Guiding you through a step-by-step approach to identifying
and adapting to the people on your team; this book will help
you create a strong; cohesive virtual team that meets its
objectives--whether you use email; IMs; teleconferences; or
5/14/2009 Showing you how to look at the world through a different lens
and to move away from the win/lose perspective; this book
teaches negotiating strategies and techniques that can
prepare you to always come out with what you need in any
7/18/2007 Providing case studies; interactive exercises; self
assessments; strategies; evaluations; and models; this book
not only incorporates career advice but also helps you
understand and more effectively deal with the stresses of
1/28/2005 Through empirical observations; this book challenges the
common belief that economic growth constitutes an
overwhelming threat to the environment.
6/8/2001 This comprehensive sales
“training manual” will tell you how to address the competition -
along with numerous other best principles of successful
selling.
1/14/2004 The author of this text shares his wisdom; experience; and
insider’s perspective on the challenges and the opportunities
of the IT training marketplace. His book will teach you the
skills and strengths that will lead you to your goals.
8/2/2003 This personal communication guide for the workplace offers
twenty tips for communicating face to face; via e-mail; fax;
phone; or any other method; including sample dialogues and
other examples demonstrating effective workplace
1/14/2014 Resilience is the ability to face and handle life’s challenges;
whether everyday disappointments or extraordinary disasters.
With powerful; time-tested exercises; this book guides us in
rebuilding our core well-being and disaster-proofing our
12/16/2010 Asserting that obsessing productively leads to fulfillment
rather than frustration; this provocative and practical guide
coaches you to use the tendency to obsess to your creative
advantage; fulfilling both your promise and your promises to
5/19/2005 Distilling the wisdom and achievements of ten innovative
companies; this timely; forward-thinking text presents potent
strategies that serve both shareholder interests and society.
4/27/2012 Through step-by-step exercises; illustrated strategies; and
inspiring real-world examples; this book shows readers how to
liberate their thinking and literally expand their imaginations by
learning to synthesize dissimilar subjects; think paradoxically;
4/25/2012 Through numerous real-life examples; this book applies the
principles of ethical intelligence to some of the toughest
problems we face today; and reveals the essential elements of
a life well lived.
2/18/2004 The author of this detailed book provides simple yet practical
awareness practices that require individuals to “let go” of the
need to be right; safe; and certain in order to become an
effective communicator--in business and personal
7/15/2003 As the author informs us; this is not a self improvement book;
it forces you to take an introspective look at what is preventing
your own happiness; and gives suggestions toward self-
discovery.
4/21/2014 Presenting strategies and real workplace vignettes that
demonstrate the benefits and results that can be gleaned from
simple shifts and actions; this book will empower you with the
knowledge that no matter the circumstance; you can think;
8/11/2006 Full of practical suggestions for giving life to values and
engaging stories of what works and what doesn't; this
insightful book is a primer for creating or reshaping institutions
and businesses to be run on principles often voiced but rarely
6/30/2005 Demystifying the process of becoming completely honest with
your spouse; friends; and business associates; this book
offers succinct; practical insight on how to transform
communication into a process of relating to others in a direct
1/23/2013 Authored by a body language expert and sought-after
consultant and speaker to Fortune 500 companies; this book
will help businesses and individuals stand out; create
profitable relationships; and thrive in competitive
7/4/2003 The author has discovered that statistics show that most
layoffs are based on a person's "personality" performance.
This text shows readers how to recognize and overcome their
weaknesses and play up their strengths.
6/30/2003 This is an inspirational book on how you too can build a
fulfilling life that includes plenty of spirit and prosperity by
listening to your soul's voice and owning your fears.
2/19/2004 The author of this promising text outlines a therapeutic
process that carefully separates what the reader wants and
needs from the often frustrating demands of family and work.
2/10/2011 Outlining an eleven-step process that has proven invaluable
for countless individuals and businesses needing to hone their
message or launch a new product in today’s tough market;
this book can help you develop an idea; think through an
5/20/2015 Whether you’re looking to bring new people into your
organization or seeking a job or promotion yourself; this
thorough book will help you appreciate in practical terms why
character is the missing link to excellence.
2/17/2004 This powerful book urges readers to examine their
relationships-- with themselves; their families; their work and
communities; their spirituality; and the environment--to
determine which of two models dictates their behavior; and
1/13/2014 Profiling cultural innovators who employed extraordinary
nonverbal leadership skills to change history; this book
explores the benefits of “nonpredatory power” in developing
assertiveness; fostering creativity; dealing with conflict; and
6/30/2003 The authors show that by applying shamanic traditions of
power to the workplace; readers learn how to improve work
relationships; to understand employees’ strengths and
limitations; and to inspire effective teamwork.
10/3/2013 Reminding readers that life itself is one long practice session;
this enticing and practical book demonstrates how to learn
skills for any aspect of life; from golfing to business to
parenting; by learning to love the process.
10/4/2013 Do you dream of making a living doing what you love but find
the process of creating a viable business plan like trying to fit
a square peg into a round hole? This book will show you how
to make the entrepreneurial leap — and how to do it
12/18/2010 Revealing five principles from recent and little-known scientific
discoveries that you can use right now to accomplish your
dreams; this book guides you through the cutting-edge
science of amplifying those possibilities and achieving your
8/25/2004 This book integrates conflict skills found throughout the
world's major religious and indigenous traditions with the latest
scientific systems and theories to identify conflicts in
personalities and offers paths through the chaos of conflict.
12/8/2004 This inspirational career text sets out to help readers identify
their passions and determine how those interests can
translate into a career that pays the bills.
5/23/2005 Utilizing his training as a Zen practitioner; the author of this
helpful book learns to apply specific teachings such as the
eight-fold path directly to work and life; and acknowledges the
paradox of applying spiritual practice to the business world.
4/19/2011 A wide-ranging collection of enduring works by pioneering
thinkers; philosophers; and corporate America's most powerful
leaders; this book summarizes each industry's key ideas and
clarifies how these insights and techniques promote self-
1/8/2013 Rich in detail from the authors' work with clients in Fortune
500 companies; this insightful book identifies the eight distinct
coaching styles and offers a unique client-centered focus on
how people prefer to be coached.
6/27/2006 Providing a thorough analysis of the massive effects of the
boom; bulge; and bust of the demographic rollercoaster; this
global guide explains what it means for your money; your life;
and our world.
9/18/2011 Drawing on the experience of mistakes made by
entrepreneurs; this provocative book shares the lessons of
these mistakes and expertise to help other entrepreneurs gain
capital investment and professional assistance that is both
9/24/2009 In simple and practical language; this guide describes field-
tested tools and techniques; provides plenty of examples that
demonstrate how to apply them; and explains in detail why
they work in building high performance.
12/20/2002 This author offers positive and practical advice to both
organizations and individuals who want to succeed working in
international business.
7/17/2012 Exploring the grassroots growth of beverage brands like Red
Bull and Honest Tea; to the exploding growth of digital brands
like Twitter and Groupon; this book uses many US and
international brand histories to exemplify what makes a brand
10/14/2005 Bubbles and busts in stock markets and home prices have
played a central role in the world economy over the last 20
years. This book investigates bubbles; focussing on the
interaction between interest rate policy and the psychology of
12/14/2011 Rich in hands-on tools; this essential best-practices toolkit
shows how to transform an organization into one that
continually learns from its experiences; and more importantly;
translates that knowledge into improved performance.
7/5/2006 Offering eight thinking strategies which work; this book will
improve you and your organization's ability to innovate rather
than administrate; to look at what can be rather than what is;
and to work with boundaries rather than work within
6/14/2012 Exploring in theory and in practice using case studies;
example dialogues and practical exercises; this book breaks
the mould of traditional coaching approaches to challenge
coaches and their clients to achieve courageous goals that
12/16/2009 Including skill-building exercises; and dozens of personal
stories and examples; this guide provides the tools and
techniques needed to build sustaining partnerships and make
today's collaborative organizations work.
2/10/2014 Through years of research into Internet psychology and online
consumer habits; this insightful book distills the essentials
every company in the online economy needs to know in order
to turn clicks into dollars.
5/26/2003 Bridges the gap between coaching and interculturalism.
10/23/2003 Through lively stories of real people overcoming the tough

challenges of business; this high-profile author offers
fascinating stories; coaching dialogues; and exercises to help
individuals and teams wrestle with situations that demand
12/18/2009 Providing an in-depth look into unlocking potential to maximize
performance; this book describes and illustrates what
coaching really is; what it can be used for; when and how
much it can be used; who can use it well and who cannot.
12/19/2002 A coaching guide written in a clear; concise; hands-on; user-
friendly coaching style.
4/17/2007 Bridging the gap between what is known about team learning
and coaching and the practical experience of managers and
team coaches; this book answers such questions as how
team coaching differs from individual coaching.
11/30/2011 Reflecting the expanded vision of the updated Co-Active
Model and coaching course curriculum at The Coaches
Training Institute; this book emphasizes evoking
transformational change in the client and extends into
9/6/2011 Revealing why the findings obtained from most market
research are completely unreliable; this informative book
shows organizations the tools they should be using if they
want to understand their customers.
5/6/2014 Using the author's unique AFECT approach - a set of five
criteria to evaluate the reliability of any consumer insight; this
book exposes some of the most expensive examples of
research-driven thinking clouding judgment; experience; and
2/15/2012 Utilizing the latest Search Engine Optimization (SEO) and
Social Media Marketing (SMM) techniques; this timely book
presents you with the tools and strategies to get your content
onto the screens and into the minds of B2B and B2C viewers
6/28/2006 Written for anyone involved in business strategy; this book
shows that with the right strategy; deployed at the right time;
your company can compete with the giants; turn its
competitors into followers and thrive in the competitive market.
12/17/2009 Rejecting the notion that one solution fits all when it comes to
improving employee performance; this detailed guide instead
focuses on building exemplary performance with one
employee; one step at a time.
4/29/2004 This lively book presents a wide range of imaginative theatre
ideas that can be applied to business to produce dramatic
performances in yourself; in others and in your work
situations.
7/15/2008 Offering a toolkit of key ideas and cost management
strategies; frameworks for analyzing cost; and techniques for
implementing cost-reduction programs; this practical book
addresses issues of strategy and leadership and details of
12/18/2002 In this informative guide; the author presents a strategy for a
citizen-centered public sector.
5/9/2013 Drawing on dozens of real-life stories and illustrated with

remarkable; real-life breakthroughs; this book sets out the
practical and proven steps that can help you develop the “do-
how” you need to make the changes you want in any aspect
11/6/2008 Filled with provocative forecasts; this guide examines
emerging patterns and developments in society; technology;
economy and business and makes educated speculations and
entertaining extrapolations about where these trends may take
9/18/2011 Illustrating how to maximize the potential of digital technology
and minimize its greatest downside; this book addresses the
future of thinking and how we can ensure that we unleash the
extraordinary potential of the human mind.
11/4/2010 Providing an interdisciplinary and integrated approach to
overcoming the challenges we face in our lives; this book
offers managers; professional coaches and organizations
powerful methods to achieve meaningful and sustainable
2/28/2003 A compelling and kaleidoscopic tour of our contemporary
"technology immersion" and our accelerated search for
meaning.
1/24/2003 Essential reading for any manager who needs to hire or work
with external advisors.
9/30/2010 Helping readers identify; understand; and value the wide

range of differences in the way normal people perceive and
respond to the same situation; this book offers a clear
explanation and some useful answers to the question of
9/10/2010 By profiling India's movers and shakers including Narayana
Murthy; K V Kamath; and Kiran Mazumdar Shaw; this book
sifts through the jargon; dusts off the myths and spells out in
simple terms what the future holds for India and the world at
5/1/2014 Drawing on his intimate knowledge of Shakespeare's play;
Henry V; and its absorbing central character; acclaimed stage
director and creative consultant Richard Olivier unmasks the
secrets of inspirational leadership and reveals the timeless
9/19/2011 Covering changes in politics and business practices; as well
as trade with the United States and Europe; this book
examines the significance of culture; community; ethnicity and
language when establishing relationships or doing business in
2/19/2003 An essential survival kit for team leaders tackling the
challenge of creating; inspiring and sustaining teams.
9/14/2010 Portraying the power of storytelling in teaching; training and

mentoring; this book offers powerful lessons reflecting key
learning moments in the lives and careers of each of the
contributors.
1/14/2013 At what point do leaders say goodbye to their current career;
and when is the right time to do it? This insightful book reveals
the secrets to excelling in one of life’s most formidable
challenges: the graceful exit.
12/13/2004 This compelling book focuses on how to succeed personally
and professionally by doing less. The author offers ideas and
strategies for minimizing our activities and concerns to lead a
"less is more" life.
9/23/2009 While IT infrastructure; software; and hardware may set the
stage for telework; this book lays out what leaders need to
know to integrate technology; manage knowledge workers
and teleworkers; and drive competitive advantage for their
3/12/2013 Introducing new ideas and practical tools; this book will help
you develop your matrix mindset and will show you how to
establish and engage networks that do not depend on role;
control; or authority to get things done.
12/20/2002 An accessible and practical toolkit of exercises; case studies
and real-world examples to enable you to become an effective
mediator at work.
1/30/2003 Gives you the necessary tools to understand how people from
different backgrounds behave the way they do; and covers the
13 countries--from Bulgaria to Turkey--joining the new and
enlarged EU.
5/19/2004 This far-reaching book refers to the structure and behavior of
financial markets; the dangers of the present international
conjuncture; the lessons of history about the sources of real
growth; and the tantalizing economic prospects for the future.
12/18/2009 Revealing that to lead and live wholly; basic energy patterns
must be brought into balance; this book will help you discover
your natural preferences and learn how to literally move
yourself--and others--to greatness.
3/20/2008 By stripping business finance down to its pure and simple
basics; this accessible and straightforward guide explains
financial principles in easy-to-understand terms and
demonstrates how they can be practically applied in your day-
6/9/2006 Incorporating the latest research and joining a series of
ground-breaking studies applying historical biography to
business; this practical book illustrates Lord Nelson's dynamic
approaches to management and leadership.
5/14/2008 Outlining the three strands of digital discovery; this book
shows you how to support discovery by finding fresh ways of
getting exposure for your material; developing buzz; and
encouraging people to exchange recommendations with their
12/25/2002 Essential reading for everyone concerned with accelerating
their learning and enhancing their creativity; communication;
influence and impact.
9/21/2010 Designed to improve communication; negotiation; teamwork;
and influence; this clear and comprehensive guide provides
an introduction to using NLP in the workplace; with a unique
personal style and approach.
12/7/2011 From Saudi Arabia to Singapore; Sweden to South Africa; and
profiles of GE; Sony; and Boeing; this book tells the story of
the power of action learning to create new products; improve
service quality; and transform organizational cultures for
1/11/2003 This resource will revolutionize the understanding of how our
brains are pre-wired to learn and the practical steps we can
take to prepare ourselves to participate in the learning
process.
4/27/2015 Providing a new perspective on American Deaf Culture; this
insightful guide explores the implication of cultural differences
at the intersection of the Deaf and hearing worlds.
2/5/2010 If you are losing workers you want to keep; this nuts-and-bolts
guide offers specific strategies and tactics to put retention
solutions in place across your company.
10/11/2004 This book aims to dispel the idea that there is only one way to
manage and encourages readers to get to know their own
culture before doing business with others.
1/7/2003 This resource shows how to apply systems thinking with tools;
techniques and practical examples.
5/18/2007 The antidote to corporate complexity; this radical book offers

tried-and-tested techniques for making companies faster;
easier to run and more satisfying for their people.
5/4/2011 Replete with hard-hitting; pragmatic; and energizing advice;
this unique book offers the tips and tools you need to manage
down and establish credibility with your team; as well as
success strategies for managing your reputation and your
1/18/2011 Proving there's more to Switzerland than banks; skis; francs
and cheese; this light-hearted; revealing guide presents a
journey around this country; from seeking Heidi and finding
the best chocolate; to reliving a bloody past and exploring an
11/4/2013 Including concrete tips and enlightening employee comments;
this invaluable guide explains how to navigate the changing
talent pool and the challenges of recruitment so you can
attract and retain the best people - rather than pull in the
12/15/2004 Through the 7 steps outlined in this text; along with
explanations through positive psychology and brain science;
as well as real-life case studies; learn to unite brain and
consciousness to realize your maximum potential.
6/16/2006 Use the detailed; step-by-step methods in this book to
maximize success in your career and life by using the proven
principle that 80 percent of changes in the world result from
the most powerful 20 percent of actions and ideas.
4/4/2014 Designed to promote the "science of success" within the ever-
changing world of business; this book explains why some
companies seem to find success everywhere they turn; while
others don't make progress.
1/14/2003 The 80/20 Principle shows how you can achieve much more
with much less effort; time and resources; simply by
concentrating on the all-important 20 percent.
12/18/2002 There is an exciting new way to create wealth--the 80/20
revolution.
4/13/2011 Using the battle tactics of the 19th-century Prussian army; this
informative book teaches managers how to strategize in the
workplace to succeed in their careers and close the gap
between plans; action and results.
11/22/2011 A narrative history of media - theater to video games - told
with a host of captivating facts and anecdotes; this fascinating
book is a startling account of the different forms of media that
inform us; shape us; move us and make us; and a rallying call
10/25/2005 Power-packed with the best tips and tools to be creative;
measure what's important; and celebrate sucesses; this clever
guide will show you how you can do something new each day
to achieve success.
9/26/2014 Presenting a revelatory inside story; this informed;
illuminating; stimulating book goes behind the scenes of the
'persuasion industry' to reveal the powerful tools and
techniques; technologies and psychologies seeking to
11/1/2005 Customers are key to your success. Learn how you can make
a big difference to them by taking care of the little things that
matter. This witty; accessible guide offers simple; helpful
advice on forming strong bonds with your clients.
4/6/2007 Drawing on interviews with industry experts and market
studies in 10 countries; this book offers a glimpse of Asia’s
thriving retail scene and presents a tried-and-tested approach
to creating an explosive following for your brand.
12/9/2011 With best practices for implementation and case studies from
around the world; this complete and practical book provides a
framework for understanding the significance of technology in
the workplace.
9/1/2011 Offering practical advice and encouragement help to ease
challenges and create rewarding experiences while living
abroad; this book shares the personal stories of countless
expats that will help you prepare for the exhilarating and
10/28/2009 For women who want to avoid getting stuck and who want to
build a powerful self-brand; network; and confidence; this
guide is a how-to and how-to-think book for women of all ages
who want to create more success; fulfillment; or options.
1/10/2011 Offering businesses the true antidote to green-sky thinking;
this timely book brings the authors' long-touted ROI
methodology to measure the success of sustainability projects
in your organization.
11/11/2005 Packed with advice on how to search for new growth
opportunities; this strategic guide explains why many
companies’ strategies for innovation and growth fail despite
good core prospects.
1/24/2003 This groundbreaking book sets out to prove that "people are
our most important assets."
9/30/2009 Debunking the approach that innovation is just great products;

this book demonstrate how the author's Six Lessons of
Innovation can be learned; refined; and developed by leaders
and organizations into core competencies for success.
7/28/2004 This text fills a major gap for business negotiators
everywhere--including those who lead and train them. The
author covers the real-world fundamentals of negotiation; as
well as changes in the subject in the last decade.
9/14/2010 Through interviews with some of the most influential CEO's;
this book divulges what life is really like at the top and how
you actually cope with the pressures of top-flight business;
and reveals the health warning that goes with the job.
4/11/2011 Explaining that often the thrill of promotion to an executive
position is followed by the sobering reality of just how difficult
it is to succeed at this level; this book shows that in order to
succeed at the Next Level; you need to adopt new behaviors
5/21/2003 In this sequel to the "The 80/20 Principle;" the author explores
the sciences to reveal the powerful patterns and universal
principles that can be successfully applied to business today:
The Power Laws.
2/8/2012 Going beyond economics alone to look at real commerce; and
the ways complex interactions adapt and change over time;
this book aims to blend four streams in a combination believed
to be the key to making better decisions and; in turn; finding
12/21/2002 This book offers an original study of Warren Buffett's
leadership and the art of acting like an owner.
3/17/2009 Revealing frank discussions with some of the West’s most

influential CEOs; this fascinating; provocative book shares
advice for getting to the top and; once there; how to be a
successful leader and still have a happy life.
7/24/2008 Packed with field-tested tools; exercises and case examples;
this pragmatic book offers a intensely practical approach that
provides the positive outcomes organizations crave; along
with fresh learning every time.
1/9/2003 This book concentrates on solutions--not problems; the
future--not the past; and what to do--not who to blame.
11/12/2013 Addressing the fundamental need in effective learning; this
book explains how to evolve and improve thinking; how to
create learning solutions; individual practices and real-world
applications; and how to resist complacency and sustain the
7/7/2011 Illustrating the power of mobile through detailed commentary;
definitions; and concrete case studies; this informative book
shows you how mobile; deployed properly; can have a
positive impact on your business.
7/23/2010 Filled with plenty of the author's trademark clarity and acerbic
wit; this thought-provoking book not only offers a serious
critique of the free-market mindset; but also a plan for radical
reform of the system and a way out of the economic mess.
12/8/2011 In the spirit of John Kenneth Galbraith and Paul Krugman; the
author of this timely book challenges readers to look at the
deep causes of the current financial crisis; what went wrong
and how to fix it.
1/9/2003 This book will lead you step-by-step through the skills you
need to build trust in the new workplace by demonstrating
eight key practices of a high trust organization.
11/14/2003 The author of this text advocates a back-to-basics approach
based on the centuries-old value of good governance--
accountability; honesty and transparency to owners; whether
public or private.
7/14/2011 Recounting the author's personal quest for what lies beyond
leadership; which he calls eldership; this book bridges the
gaps between culture; age and education and inspires us to
look and lead beyond ourselves.
5/14/2013 Revised and updated to help readers understand the complex
issues of today's world; this accessible guide promotes
understanding between modern-day Arabs and Westerners
without pushing a political agenda.
12/19/2002 Pioneering insights into the major shifts taking place behind
the headlines--developments that allow companies of any size
to leverage their creative advantage.
12/28/2002 A ground-breaking guide to what customers like about your
company; your products and your services.
4/16/2012 Drawing on cutting-edge research conducted by Aperian

Global; as well as first-hand interviews with successful global
leaders; this essential guide highlights 10 key behaviors
critical to international settings and provides an important
5/5/2011 Whether you are just starting out; looking for a change;
exploring business ideas; or thinking about retirement
activities; this book; authored by career expert Donna
Dunning; will show you how to find that perfect career.
7/13/2006 Providing a truly global and practical guide to working and
communicating across cultures; this insightful book presents
penetrating insights into how different business cultures
accord status; structure their organizations; and view the role
1/9/2003 The bestselling guide to successfully managing across
cultures.
9/10/2012 Generously illustrated with explanatory diagrams; this book

applies cultural concepts to team leadership; and offers a
wide-ranging and compelling account of how to handle what is
a difficult and sensitive task.
7/7/2015 Helping women take charge of their personal brands and
performance success; this book explains what happens when
women start thinking and acting more confidently; more
creatively and more strategically about themselves and their
1/16/2013 Combining today's hottest business concepts with the realities
of the modern workplace; this book highlights the self-
branding odysseys of savvy professionals and budding
entrepreneurs; exploring strategies and tactics to execute a
9/15/2011 Like a personal branding coach right by your side; this exciting
book reveals the inside secrets of Madison Avenue product
branding and applies these tried-and-true principles and
techniques to a dynamic new strategic branding process for
2/25/2010 Filled with tips; tricks; and real-world case studies; this book
will guide you through the social media landscape; where
authenticity and connections are more important than your
marketing budget; and real results can be just a few clicks
7/23/2009 By identifying the key strategies in Google's quick rise to the
top; this practical book offers entrepreneurs and managers a
set of guiding principles to help emulate Google's success.
6/7/2004 This text was written for those working professionals who wish
to enhance their math related knowledge. It begins with the
basic mathematical operations and ends with advanced and
yet practical examples.
9/13/2004 An accessible guide for everyone from business school
students to homeowners taking out a mortgage; this guide is
the ideal vocabulary-building companion to the complex world
of money and finance.
9/13/2004 This comprehensive guide explains and illuminates the most
difficult and arcane vocabulary any American has to deal with-
the law. Gain an understanding of wills; Power of Attorney;
contracts; what to do if you are sued; choosing a lawyer; and
4/28/2002 This one-of-a-kind business manual will show you how to be
ethical without sacrificing profit
9/15/2001 How the Information Age came about; beginning in the 1600s.
5/11/2002 Emotions such as greed; fear; hope; and overconfidence

drastically affect financial decisions; but most investment
models fail to take them into account.
11/29/2006 Focusing on nonprofit and public sector organizations; this
straightforward; non-technical book analyzes the special
problems and concerns these organizations share and offers
organizing principles to improve their management.
7/7/2004 This practical guide reveals basic principles of integrity and
fairness with which firms can build an enduring reputation.
The author outlines the advantages of a superior reputation;
describes the vital role the firm's leader must play; and much
4/26/2002 Trust is the essential ingredient not just for a civil society; but
for a prosperous one as well.
7/1/2014 Adopting a mix of practitioner and theoretical perspectives;

this insightful book is one of the first to offer students a
comprehensive overview of how the world's sustainability
challenges are affecting; and being affected by business.
3/16/2001 The director’s guide to successfully managing chief executive
transitions.
1/8/2004 This text shows IT and business professionals how their

organizations can achieve success through alignment and
deployment of business and IT strategies.
5/18/2011 Drawing on a wealth of in-person interviews of numerous e-
learning professionals at IBM; as well as recent e-learning
literature; this book describes in depth how e-learning
programs are developed and instituted; and how their
7/29/2004 This book is an essential compilation of leading; practical
insights concerning the importance of managing knowledge in
today’s turbulent environments.
5/11/2002 Learn how to use debt to decrease funding costs; and more.
5/10/2002 A comprehensive resource for financial managers; finance

students; educators and investors.
8/18/2010 Utilising extensive examples and case studies from eBay;
Googlewhacking & Skype; this text primarily focuses on the
contribution of e-business technologies to the effectiveness
and efficiency of for-profit firms.
3/22/2001 How to create value through the creation and management of
knowledge.
5/30/2003 Shows a company how to plan and execute rapid change.
4/4/2001 Evaluating business advice through critical analysis.
12/5/2006 Exploring the relationship between group processes; group

context; and creativity; this book summarizes the exciting new
research developments on the processes involved in group
creativity and innovation.
3/24/2001 Characteristics of “hot groups” and why they achieve
extraordinary results.
11/6/2012 Beginning with the detailed classification; planning

considerations and design of hotels; this book also introduces
the kitchen layouts; equipment; safety requirements and
stewarding layouts.
4/21/2008 Comparing Icarus of ancient Greek lore to how entrepreneurs
can overstep their bounds; this book identifies the problems of
the past; and offers a new diagnosis of the fundamental flaws
in corporate America today; and of what can be done to fix
6/20/2002 Beyond information technology; this offers an introspective
look at information management and information
environments.
1/31/2002 A collection of thousands of different types of charts; graphs;
diagrams and maps; along with guidelines for their proper use.
6/10/2003 Through real-life examples; the author presents some of the

best strategies for
incorporating “clicks and bricks” to gain a long-term advantage
and highlights best practices from companies that have
10/24/2002 This reference
managed IT to answers the "who;
improve their what; when;
competitive and where" of
position.
innovation.
6/5/2012 Providing precise definitions of key concepts; numerous

historical examples to illustrate these concepts; and an outline
of a framework for analyzing key topics; this book emphasizes
international comparisons of innovation infrastructure and
3/22/2001 The enterprise guide to managing outsourced services.
3/23/2002 A guide for managers to carry their companies into the

information/networked age and business transformation.
7/29/2004 This text provides an integrated and structured set of

interactive interviews with thought leaders and key
practitioners in the fields of intellectual capital and knowledge
management that map out how knowledge organizations
12/5/2006 Grounded in extensive qualitative and/or quantitative
research; this book brings together the research of a number
of scholars in the field of knowledge creation and offers both
theoretical and strategic implications of the process.
5/30/2003 A collection of pieces written by leaders in business;
academia and consulting firms from around the world on a
variety of strategic issues facing the executives of today.
12/5/2006 Addressing one of the most pressing management problems
of the coming years; this solution-oriented book offers best
practices for organizations to transfer critical expertise and
experience of employees before that knowledge walks out the
3/30/2002 A view of the history of management as perceived by its top
leaders.
7/15/2004 This is a collection on the applications of social network

analysis to managerial concerns. The approach makes the
invisible web of relationships between people visible; helping
managers make informed decisions for improving
7/27/2001 This is the story of major corporate change undertaken by a
major international oil company; just after a time of layoffs and
cutbacks.
7/2/2012 Featuring real examples and practical case studies to illustrate
concepts and motivate readers; this book explains how
managers can utilize proven theories of people and
relationships in the workplace to be responsive and relevant
3/15/2010 With a flexible format that can be used either in groups or by
individuals; this book provides exercises and worksheets that
will allow the reader to develop and implement a plan for
organizational change.
3/15/2010 A unique guide to the work of an influential thinker in
management and organization studies; this book presents a
picture of organizations and their strategies that emphasizes
the characteristics of real-life human beings.
8/3/2011 Arguing that we are all trapped by our own behaviors; this
book examines how traps can begin to be changed and
reduced during relatively straightforward interventions that
emphasize social and cognitive skills.
5/3/2002 Presents a strategic way of approaching potential financial
risks and payoffs.
4/14/2001 Presents three new models for reorganizing a large

corporation; which the author claims will help business survive
in the new millennium.
8/17/2012 Featuring contributions from leading psychologists;
sociologists; economists; and organizational theorists; this
book offers a compelling and mind-opening mix of theory;
examples; and practical prescription for the critical social
12/5/2006 For start-up firms entering a market; growth firms; mature
firms; and firms that have no decisive resource advantage;
this practical book presents an action plan for all firms to build;
improve; and defend their competitive advantage.
8/15/2002 How the theories of one of history's most famous military
strategists apply to business.
7/23/2012 By using modern examples from Google; Zappos; Amazon;

Dyson; Aflac; Singapore Airlines; Best Buy; the NFL; Tata
Motors; Starbucks; and many others; this book illustrates how
executives can avoid the pitfalls of management fads and
6/4/2002 Sun Tzu's 2300-year-old masterpiece of military strategy
remains remarkably relevant to 21st-century business
leaders.
3/15/2010 Describing how GM reversed its dangerous decline and
positioned itself for success; this book offers readers insightful
examples and powerful tools to rethink their enterprise
strategies as they prepare for a world of complexity and
1/3/2008 Through real-life examples in several business sectors; the
book shows how to leverage COINs to develop successful
products in R and D; grow better customer relationships;
establish better project management; and build higher-
3/15/2010 Adopting a perspective "from outside" the institution; this book
collects a wide range of the most important writing on
decision-making by one of Europe's leading organization
theorists.
3/15/2010 Through field studies; historical research and statistical
analyses; this book shows how Toyota Motor Corporation; one
of the world's largest automobile companies; built distinctive
capabilities in production; product development; and supplier
6/25/2014 Challenging many assumptions behind Knowledge
Management and similar initiatives; this book argues that
knowledge is an uncertain and fragile resource for business
which cannot be easily directed by management or easily
3/23/2002 New organizational business practices and theories for the
twenty-first century.
8/4/2001 Results from 17 years of research into how new ideas can be
turned into successful products and services; in both new and
existing organizations.
7/18/2012 Featuring examples from BP; Dell; Domino's Pizza; Apple;
and Procter & Gamble; this engaging book discusses the
process of globalization; the global economy; and the impact
of that economy on international business organizations.
12/2/2005 Illuminating the triumphs and setbacks of Robert Noyce; this
modern American success story captures not only this leading
entrepreneur but also the interplay of technology; business;
money; politics; and culture that defines Silicon Valley.
6/12/2003 This book covers all the essential topics; including the scope
of emotion in marketing and how in response to these
emotions customers make product appraisals; it also covers
branding and emotional loyalty to certain brands.
3/21/2002 Manage your organization more effectively by learning the
"Hewlett-Packard Way."
8/3/2011 Drawing examples from the careers of leaders as disparate as

Gandhi; Churchill; Lee Iacocca; and George W. Bush; this
concise; lucid book argues that the most effective leaders are
actually those who combine hard and soft power skills in
12/15/2005 Drawing valuable lessons for managers in any business
battling the global marketplace; this in-depth book illuminates
the remarkable comeback of the U.S. steel industry and
speaks volumes about the value of flexibility in business.
3/24/2001 A crash course in how to use analytical thinking to reduce a
problem to its component questions
6/26/2014 Lucid and polemical; this book is a dig into the future and its
meaning for business. It dissects the nexus of social;
economic; environmental and governance crises confronting
us; and a series of colliding megatrends with the potential to
5/11/2002 Provides the tools and necessary to institute a constant phase
of value creation--an advantage for all in a company.
6/14/2012 Telling the fascinating story of the Internet's challenge to

governmental rule in the 1990s; and the ensuing battles with
governments around the world; this provocative book
examines how the Internet might liberate us forever from
1/8/2008 Written by one of the nation's leading experts on the subject;
this lively and compelling book offers a realistic yet rigorous
economic approach to reforming health care--one that
promises to break through the stalemate of failed reform.
9/28/2002 A solid resource of terms; definitions and phrases pertinent to
the fields of HR management; personnel; and industrial
relations.
10/31/2003 This unusual book will be of interest to a broad readership of
academics; students; consultants; and HR professionals
interested in the process and management of change; and
contemporary trends in modern societies.
1/23/2006 Tracing the cultural and historical origins of the 'bimoral'
society and exploring the challenges it poses for the world of
business and management; this book identifies new issues of
contemporary management and puts recognized issues into
8/22/2006 Exploring the psychological; personal and market factors that
can encourage a decision maker to overvalue an asset and
experience the Winner's Curse; this book discusses some
approaches to decision making that should reduce the
4/19/2001 How do firms cope with changing environments? Is flexibility
really the solution? How can we measure a firm's flexibilty?
Can more flexible firms be created?
9/14/2006 Including case study material; reader's guides; student
exercises; vignettes and end of chapter questions; this book
gives students an assessment of the contexts within which
different methods may be used and how they should be
10/25/2003 The premise of this book is that careers and creativity are
broadly connected; both at the level of the individual and at
the level of the larger institutions of work and society. It
explores different models of careers and creativity; and its
9/8/2006 Drawing on the experiences of industrial districts and high-
tech regions such as Silicon Valley; Boston's biotech region
and Hsinchu-Taipei; this book reviews key approaches to the
analysis of the emergence; growth and evolution of clusters of
8/31/2006 Presenting perspectives from economic; strategic; and
organizational theory; this book presents a clear and
comprehensive survey of strategic alliances and includes
numerous examples from the corporate world.
11/28/2003 This is a practical guide to the way in which companies should
operate. The author presents two interrelated themes and
explains how corporate governance does influence the overall
structure and operation of businesses and organizations.
11/6/2003 This book offers a compelling comparasion of corporate
networks within the U.S. and Europe. It focuses on the
comparative data on the inter-changing directories and
networks of Germany; The UK; France; Switzerland; The
4/27/2001 This book provides a more expansive and realistic picture of
what it takes to build a corporate super brand.
8/24/2006 Looking at some of the roots of CMS; this book examines

some of the internal and external critical discussions of CMS
and shows why CMS has become an important field of
research.
5/12/2001 A comprehensive reference guide of accounting and financial
terminology.
2/13/2006 Vital reading for all those wishing to understand the

contemporary realities of work and employment; this book
examines the way in which employment is managed across
organizational boundaries.
8/28/2006 With contributions from leading experts on strategy; this book
examines how strategy is actually made by company
managers across the several levels of an organization.
3/11/2005 Packed with time-tested methods; tips and tricks; this lively
guide provides comprehensive advice on writing; rehearsing;
and giving a presentation; and helps you build confidence so
you can also present across cultures.
3/6/2006 With an emphasis on the service sector; this new text aims to
equip students with some of the most current knowledge and
practical skills to help them make key management decisions
in the increasingly dynamic and challenging global trading
10/9/2006 Exploring the various trends of expansion; formalization; and
standardization of organizing worldwide; this book looks at
such organizational legacies as accounting; business
management; corporate social responsibility; and performance
2/25/2005 This highly readable book offers a stimulating introduction to
globalization and its varying impacts across; between and
within societies; and contributes to a better understanding of
the crucial aspects and dimensions of developments and
11/26/2002 This comprehensive resource examines all the intricacies of
organizational learning; and its path for the future.
9/12/2006 Combining academic research with a focus on practical
conclusions and recommendations; this book adopts a
broader perspective that takes into account not only the
strategic dimension of HRM; but also the professional and
4/27/2001 Creating competitive advantage through the use of information
technology.
8/1/2011 In a world where opinion and anecdote increasingly compete

on equal footing with hard evidence; this insightful book offers
a deeply optimistic understanding of the human potential to
pool information; and to use that knowledge to improve our
1/25/2006 A student-focused text with strong learning features; this book
provides comprehensive coverage of the key issues facing
multinational corporations in their management of human
resources across diverse national boundaries.
8/29/2006 Providing an insightful comparative study of corporate
governance in five major industrial powers; this book brilliantly
demonstrates that a sound framework for the exercise of
corporate power is an economic necessity.
5/31/2001 A conceptual discussion of the values of information in
society; and how transforming information into knowledge
assets can benefit any enterprise.
10/31/2003 Today's management thinking is centered on two fields:
knowledge management and competence-based approaches
to strategic management. This volume provides a new
theoretical impetus for management researchers; while
1/17/2006 Covering such topics as leadership; corporate culture;
organizational structures; innovation; working life; and
management education and the business school; this volume
reflects on what the twenty-first century may mean for
2/1/2006 Tracing the construction of the multinational corporation and
analyzing the web of strategies pursued by different actors
within it; this study offers many scenarios illustrating the
obstacles to a smooth continuation of the globalization
8/24/2006 Essential for understanding the dynamics of time in
organizations and the entire business economy; this text
provides a complete overview of the key concepts of time and
describes complexities involved when considering the type of
11/4/2003 Based on original research; offering a wide variety of real-life
situations from different countries; consulting firms and client
corporations; this text provides insight and concrete
knowledge into the growing field of consulting.
4/7/2001 A general management text that approaches corporate growth
as an element of business strategy.
9/28/2002 Learn to maximize the value--skills and talents--of people in

your organization.
9/14/2006 Showing how internal and inter-firm organization of

production; use of technologies; and industrial knowledge are
influenced by social and industrial contexts; this guide
explains how routine behaviors are not simply inherited from
9/6/2006 An accessible survey of the history of international business;
this book shows how entrepreneurs met the political; ethical;
cultural and organizational challenges of operating across
national borders at different times and in different
11/3/2003 Integrating concepts from multiple theoretical disciplines and
detailed analyses of the evolution of Internet-related
innovations; this book develops foundations for a new
theoretical and practical understanding of innovation.
10/29/2003 This book deals with the processes in which organizations
create; use and retain knowledge. It also provides a critical
review of concepts; debates and assumptions underpinning
existing perspectives on organizational knowledge.
5/18/2005 In two sections; this book gives step-by-step guidance on
what happens at both formal and informal meetings and how
to participate productively. Topics include telephone meetings;
online meetings; video conferencing; creating agendas; and
5/16/2003 For researchers; graduate students; teachers; managers and
consultants who seek an authoritative; accessible and up-to-
date discussion of the fundamentals of strategy.
4/30/2003 This handbook concerns itself primarily with the multi-
business unit corporation; how it decides what businesses to
be in; and how to run them.
4/26/2001 The book offers a framework for analyzing the nature and
behavior of firms.
1/6/2011 Using a stimulating blend of true-life stories and scientific

research; this book illuminates the pluses and minuses of
personality; offering practical advice about living with the
nature you were born with.
1/26/2006 Questioning many of the assumptions of organizational theory
and research; this book is a reference point for developing
useful knowledge and confronting the defenses and
deceptions that are only too commonplace in the business
8/31/2006 Demonstrating Unilever's decision-making; marketing; brand
management; innovation; acquisition strategies; corporate
culture and human resource management; this book offers
unique insight into one of the world's oldest; largest
2/9/2006 Providing an accessible theoretical analysis of the
organizational impact of information technologies; this book
seeks to examine and comment upon the myriad ways in
which actors; organizations and environments are represented
5/4/2001 A collection of 23 articles exploring strategic theories on
corporate growth.
5/11/2001 A series of research papers and essays which determine the

optimum relationship between the IS; IT; and MIS disciplines.
5/4/2001 The author suggests using cooperation rather than

competition to maximize
commitment and trust and make strategic alliances work for
everybody
12/11/2001 How do organizational design issues affect competitiveness
and the impact of technology innovation?
10/29/2003 This book discusses the remarkable telecommunications

collapse as well as analyzes the circumstances and conditions
that contributed to the incredible economic rise and
subsequent fall.
9/8/2006 Blending art and science to provide insight for marketing
managers about how to implement marketing more effectively;
this incisive text questions the usefulness of some recent
marketing fads; and presents examples of good and bad
10/21/2003 This text presents a cohesive overview of the most important
theories and insights in the field of business ethics. It also
tailors these theories to the situations in which organizations
function.
11/9/2005 Containing an exploration of systems integration from a
business and innovation perspective; this systematic book
shows how and why business systems integration has
evolved into an emerging model of industrial organization.
8/14/2001 When should organizations contract out services traditionally
produced in-house?
4/18/2001 International experts team up to share insights on today’s

technology; strategy; and globalization.
2/16/2006 Making connections with older patterns of social theorizing;

this book offers a novel orientation for contemporary thought
about how society works and how it may be made to work.
2/21/2006 Explaining in a refreshingly clear style how markets develop;
this book shows how a good grasp of economics can improve
a managers' business and investment decisions.
9/1/2006 Presenting the challenges facing businesses wishing to make
the shift from the low road of cost to the high road of
innovation and value; this ground-breaking book offers ideas
that could take companies beyond "business as usual."
9/30/2002 An academic; theoretical sampling of identity-related issues
such as communication; reputation and branding.
4/12/2001 A collection of essays that examines when; why; and how

firms engage in inter-organizational networking.
4/4/2001 How information technology is changing the legal profession --

and where it can be leveraged to increase legal efficiency.
.
6/20/2001 Handbook provides exhaustive coverage of international
financial terms with detailed cross referencing; examples and
descriptions of different uses in different markets and
countries.
8/28/2006 Demonstrating how to address the human side of a merger;
this book reveals the pitfalls to avoid as well as best practices
to pursue to ensure the success of those who choose this
path.
1/30/2006 Examining whether any one method of integration is superior
to another in terms of resultant performance of the newly-
acquired subsidiary; this book looks at how national culture
and management style influence acquisitions and post-
4/18/2001 An international look at how to manage the tools; techniques
and strategies used in all-sized firms today; drawing on five
decades of research.
8/31/2006 Focusing on the competition for knowledge based jobs; this
book discusses the misleading link between the expansion of
higher education and the demand for knowledge workers.
1/10/2006 Written by a leading economist and expert on business
strategy and organization; this introspective book develops
powerful frameworks for analyzing interrelations between
organizational design features; competitive strategy; and the
10/29/2002 A scholarly view of merging transnational governance of
organizations.
2/27/2003 This book addresses the sustained resurgence of the

American economy; and the firms; regions; and technologies
that are driving this growth.
8/21/2006 An introductory overview; concluding remarks; and guide to
further reading for each chapter; make this book a key
introduction and vital reference work for researchers;
academics; and advanced students of innovation.
9/13/2006 Authored by the world's leading scholars in the field of
international business; this handbook reflects both the present
structure of the field and the major intellectual issues of
current and likely future interest.
8/31/2006 Containing theoretically informed essays; this book aims to
bring together; present and discuss what is currently known
about work and organizations and their connection to broader
economic change in Europe and America.
9/18/2006 Highlighting the positive attributes of bureaucracy; this book
shows why bureaucratic organizations should be valued; both
by those engaged in business and commerce; and those
responsible for running states and delivering public services.
4/12/2001 In-depth look at how we’re killing ourselves at work: stress;
burnout; costs; health risks -- and how to cope with stress and
even prevent it.
8/29/2006 With in-depth studies from a number of companies and
sectors; this book shows how the innovation process is
changing profoundly and outlines a new way of thinking about
innovation.
1/31/2006 Containing pioneering work on technological; organizational
and institutional change; this book provides an accessible
account of recent research and theory from leading theorists
and practitioners.
1/23/2006 Written by experts in the field of Supply Chain Management;
this substantial text provides a clear reference for academics
and managers concerned with process efficiencies and taking
advantage of IT and inter-organizational networks and
6/2/2001 The Automation; Management; and Regulation of Financial
Markets
9/18/2006 Offering a genuinely new perspective on women's roles and

women's choices; this book presents a new; multi-disciplinary
philosophy for explaining and predicting current and future
patterns for women choosing between family work and outside
2/28/2005 Aimed at those writing reports in business and other areas of
life; such as local societies and voluntary groups; this concise
guide traces the stages involved in writing a report and
provides advice; sample reports and critical commentary.
2/18/2009 By showing how to move teaching material online so that
lessons become more effective for students; and less work for
you; this timely book explains how to turn your existing
materials into Moodle courses right from the start.
2/5/2016 Showing companies and their executives how to profit by
developing solutions to the world's most daunting challenges;
this unique book uses case studies to delineate best practices
for businesses to maximize revenues and reduce costs.
1/22/2004 In this volume; the leading proponents and practitioners of
action learning define their approach; and describe how action
learning and executive and organizational development are
practiced in the public; private and 'not-for-profit' sectors
1/26/2016 Adapt or die is really the 21st century mantra for business.
This book provides guidance on how to adopt an Adaptive
Marketing model to ensure you are not only prepared for this
new data world; but also winning against both traditional
1/6/2016 Based on interviews with over 60 chairmen and CEOs from
leading multinationals such as Volvo; e-Bay; Tesco; Goldman
Sachs; UBS; and Unilever; this book looks at bad boardroom
behavior and explains how real and effective changes can be
2/4/2016 Offering lessons; tips; and examples to help kick-start your
mobile marketing efforts; this book specifically focuses on a
very simple yet practical way to help marketers — from
businesses of all sizes — build campaign-driven; mobile brand
12/17/2015 Offering insights; knowledge and perspectives on Asian
brands and branding as a strategic tool; this book provides a
comprehensive framework for understanding Asian branding
strategies and Asian brands; including success stories and
3/3/2016 Providing cutting-edge research along with practical
applications; this book offers a roadmap for developing a new;
more productive workplace culture that examines the
employment relationship; and reflects the changing needs of
12/10/2015 Providing research-driven insights; diagnostic tools; and
stories of employees and leaders who have managed to turn
their greatest challenges at work into opportunities for
breakthrough performance; this book can help you translate
1/16/2004 This book; by two leading analysts; focuses upon the main
obstacles facing companies operating in post-crisis Asia. It
identifies the transformation of the competitive landscape and
provides a series of strategies for business success in Asia.
1/26/2016 Demonstrating that big data; along with social and mobile
media; can improve enterprise performance significantly; but
only when implemented in a holistic fashion; this book offers
an integrative process that has helped a wide range of
2/12/2016 Offering an innovative; research-based review of how boards
make decisions during crises; this timely book is designed to
offer insight and accessible theories for invested senior
management facing crises situations.
12/10/2015 Outlining eight strategies - including the Asian tortoise route;
from B2B to B2C; brand acquisition and leveraging cultural
resources - that will take brands from domestic dominance to
worldwide dominance; this engaging book equips readers with
2/8/2016 Designed to help marketing and ad executives exploit media
to amplify and promote their brands; this book offers
strategies that tap into the ever-changing digitally enhanced
media communications age.
2/16/2016 Providing a dynamic model that describes all the influences
that are (or should be) under the control of the marketing
team; this book lays out an overall plan; a checklist that any
brand owner can use to understand how well his or her brand
3/4/2016 Brands need to construct an emotional engagement with
customers so that they feel genuinely connected to it and what
it has to offer. Through 15 steps this books reveals how to use
High Design principles to build a truly loved brand.
12/14/2015 Containing 140 engaging case studies; from BP to Beyoncé;
this book combines crisis communication and social media
management to chart the growth of the trend of brandjacking;
offering advice to those who find themselves at the mercy of
2/16/2016 Guiding readers systematically through the ten breakthrough
points of implementation; this book explains how to execute a
transformation to customer centricity; so that a company can
engage continuously with its customers; making them allies
12/15/2015 Drawing on contemporary research and professional case
studies; this definitive guide examines the main sources of
work related stress; and explore how personal resilience can
be developed both within and outside the work context.
4/12/2004 This book compares the management systems of highly
innovative companies with those of more typical companies to
see how they are different. It also offers guidance on how to
change management practices to be more innovative.
3/3/2016 Providing a practical model for developing methods and
approaches for successful collaboration; this concise book
explains productive teamwork to show readers how they can
work together effectively with their colleagues; leaders; and
2/13/2004 This book represents a contemporary reflection of
experiences where the contributors expose; analyse and
articulate the diversity and uncertainty of alternative and
adaptive futures for BITM.
3/4/2016 Detailed and insightful; this book examines how great
companies build authentic brands that attract loyal; long-term
customers using a proven seven-step methodology.
10/12/2004 This book investigates the concepts and instruments for
managing change in companies striving toward a market
orientation in Poland.
2/11/2016 Introducing practical techniques drawn from the fields of
psychology; psychotherapy; and behavioral economics; this
book provides a single and comprehensive toolkit for change
that managers can use to drive and improve the performance
12/19/2015 Written for senior executives and investors; this accessible
book shows how to relate to China practically and understand
the internal dynamics for business purposes; exploring
themes including investment; social unrest; and China's five-
12/19/2015 Full of models; tips; exercises; and examples; this practical
step-by-step guide to coaching provides readers with the tools
to maximize creativity and performance in the workplace and
to manage innovation options.
12/10/2015 Packed with case studies; usable tools and models; practical
exercises; and techniques; this book provides readers with
expert understanding of the history and development of
coaching and offers a comprehensive overview of
1/13/2016 Using examples from the high-risk aviation industry; this book
analyzes dramatic aviation accidents to present a new
approach to error management in business to reveal how
diagnostic; error-permissive behavior is the first step towards
12/21/2015 Using information gleaned interviews with CEOs; this
insightful book offers assessments of the issues; statistics;
cases; and best practices of mergers; acquisitions; joint
ventures and alliances throughout the world.
3/10/2016 Pitched at the practicing manager; this essential guide will
challenge; stretch; and develop your communication skills
and; in the process; enable you to improve the quality of your
team and organization – one conversation at a time.
2/16/2016 Recounting the stories of some of the most successful social
entrepreneurial programs operating today; this practical guide
offers real-life examples of and how they overcame both
physical and societal barriers to create a lasting impact on the
3/7/2016 Offering an insightful look at how touch; taste; smell; sound;
and appearance affect how customers relate to products on a
sensory level; this book describes how managers can use this
knowledge to improve packaging; branding; and advertising to
2/11/2016 Chock-full of engaging stories and case studies involving
some of the world's top companies; this detailed book
provides streamlined insights and techniques for making the
most of the masses of information and mining techniques that
11/7/2005 While opportunities in emerging European countries are
numerous; doing business may prove quite complex. This
user-friendly guide offers advice on gaining more business
intelligence in many emerging markets.
3/10/2016 Neuroscience is revolutionizing our understanding of human
psychology and behavior. By showing how to apply this new
understanding to how you recruit; manage; and develop your
people; this book enables you to deliver a step change in
9/8/2004 Based around a set of techniques; this book describes an
approach to program management that outlines the skills and
capabilities that organizations need to develop in order to
manage change programs effectively.
2/27/2004 This collection brings together research findings from a wide
range of academics investigating equal opportunities and
managing diversity. It explores the impact of gender;
race/ethnicity; disability and age on employment opportunities
4/1/2004 This book compares the efficiency of domestic and Foreign-
Owned Firms (FoFs); and looks at the performance of them in
several different countries.
12/10/2015 Flipping conventional negotiation on its head and shifting the
perspective to where it belongs; this innovative book provides
both sides of the negotiation table with the tools they need to
create mutual; long-lasting; successful business relationships
12/13/2003 This text discusses key themes of relevance to the auto
industry; including the environmental impact of the car;
adaptation of designs for the needs of emerging markets and
the emergence of global mega-suppliers.
3/22/2004 This comprehensive handbook addresses issues involved in
effecting mergers and acquisitions internationally. The
author's practice-oriented approach follows the normal course
of transactions providing the factors necessary for success.
3/7/2016 Companies and agencies spend vast amounts of money to
advertise and brand products; and music has been an
important part of this. This book assesses how many large
companies have developed a music strategy to align with their
12/15/2015 By highlighting obstacles Asian women face in reaching the
top; while looking beneath the corporate surface to show
cultural and family perspectives; this book offers a new
perspective to help business leaders and human capital
12/28/2015 Featuring interviews with experts and real-life case studies;
this insightful and in-depth book explains how to assess the
success of a digital marketing campaign by demonstrating
what the digital marketing metrics are as well as how to
2/19/2016 With global case studies; sage advice based on first-hand
experience and interviews with HR professionals from a range
of industries and locations; this unique and insightful book
shows you how to earn; and keep; a seat in the board room.
12/19/2003 The business world has been changing at a faster rate than
before and has become more complex and interdependent.
This book provides a complete rethink of strategies for
innovation in a multidimensional and connected economy.
1/9/2016 Drawing upon a wealth of data; from consumer research;
market data; macroeconomic research; popular culture and
case studies; this book provides a thorough and compelling
insight into what makes for success in the complex Indian
1/12/2016 Combining their practical experience as intercultural
management consultants with a decade of research into how
to improve team-working and communication; the authors of
this book present practical strategies for how to develop these
4/14/2004 This text examines possibly the greatest challenge facing
Japanese multinationals as they continue to expand their
foreign direct investment--how to integrate local managers into
the management process of overseas subsidiaries.
1/18/2016 Lavishly illustrated with real life stories from around the world;
plus the latest neuroscience and behavioral economics; this
book presents a concrete set of steps that can help build long-
term relationships instead of lasting enmity.
11/17/2015 Written by an experienced and former Investor Relations
Officer; this comprehensive guide offers many easy-to-use
and reliable educational features; containing proven; effective
techniques; expert advice and helpful tips which will be
12/19/2003 The flow of goods; capital technology and organizational
know-how between Japan and China has increased
dramatically; yet the relationship between the two countries
remains far below its potential scope. This book examines the
9/24/2004 This comprehensive book covers the tangible and intangible
aspects of lean transformation with a complete overview of
how organizations should embark upon this arising from the
cutting edge work done by the authors with leading companies
1/19/2004 This volume announces the results of a major survey of
knowledge management practice within some of the most
influential companies in the world; by McKinsey Knowledge
Management team.
12/19/2014 Combining the author’s insights with numerous practical
examples; this authoritative book presents a leadership model
for the future which creates the right conditions for people to
thrive; individually and collectively; and achieve significant
2/16/2004 This book arises from the Lean Aerospace Initiative at MIT
and provides a new agenda and vision for the aerospace
industry to take it out of crisis. It also redefines and develops
the concept of Lean as a framework for enterprise
11/18/2015 Based on new research and what has been shown to work;
this comprehensive and practical book looks at how to
implement the most effective social technologies in the
organization and how to manage and sustain them
12/31/2015 Featuring insightful case-studies and valuable hands-on tools;
this book simplifies the decision-making process by explaining
the key theories and practices behind corporate investments;
and is designed to help executives make smart decisions and
9/27/2004 This book is an important tool for managers who want to
understand the substance and rigor (or lack thereof);
associated with modern management ideas and concepts.
1/29/2004 This text focuses upon the analysis of the impact of e-
business on the consulting industry as well as examining the
changing structure of the industry and emerging
segmentation.
2/23/2016 A practical guide to protecting and defending your company's
name and image on the internet and in social media; this
concise; authoritative book shows you how you can prepare
for; respond to; and recover from serious incidents and crises
11/19/2015 Blending the findings of rigorous scientific research from a
multitude of global studies with practical tools and techniques
developed and tested in the real-world; this book shows you
how to really focus in on what parts of the customer
11/20/2015 Authored by leading psychologists; this timely and informative
book explores the psychiatric classification of mental illness
and offers practical and solid advice on the identification;
mitigation and prevention of mental illness in the workplace.
11/20/2015 Offering fresh; practical ideas about the role of CEOs and
senior management in post-merger integration; this essential
book suggests innovative; realistic approaches to accomplish
strong post-merger success.
2/23/2004 This book helps managers and investment analysts
understand the value of analyzing the long-run growth
processes of corporations and provides an alternative to the
standard economic approach to corporate growth.
11/23/2015 Featuring case studies of businesses that have failed and
succeeded; this book looks at the flaws; inaccuracies and
manipulations of data from major statistical categories;
providing guidance on how to spot and rectify these issues;
2/1/2016 Providing leaders and managers with a guide to practical;
effective actions; based on neuroscience; explained in an
accessible way; this book focuses on the competencies and
capabilities that leaders and managers need to think
5/4/2004 In this text; European researchers explore flexibility; training
and development; industrial relations; regional aspects; and
problems of organizing and undertaking cooperative human
resource management research from a European-wide
11/23/2015 Drawing upon the curriculum of one of the premier coach
training programs in the world; this practical guide focuses on
coaching leaders in the context of the organizational systems
within which they lead.
12/31/2015 Explaining what really happened at Lloyd's of London; the
world's largest insurance market; this engaging book tells a
true story of strong characters; changing fortunes; contrasting
values; incompetence; real experts; self-help; creative
1/10/2005 Based on a global study; this book argues that R&D
organizations must not become market driven but must
internalize the market in the organizational processes through
developing partnerships with clients.
9/23/2004 The author of this text describes the property rights that exist
in different organizational forms and explains how these
establish incentives for managerial decision behavior.
2/25/2016 Linking luxury with market forces including sustainability; the
globalized economy; and the impact of technology; this book
provides an accessible and innovative way of thinking about
luxury brand management; with insights from current thought
1/30/2004 This book takes you inside strategic relationships and shows
you how to redesign your business to get them right; also
includes a new theory of brands which shows how customer
loyalty and service can be transformed.
11/24/2015 For those who need to assess others and make decisions
about people; without being able to meet and interview them;
this book provides the understanding and tools to help people
make better predictions of what others are likely to do in the
12/4/2015 Presenting a pioneering and practical framework; this results-
focused guide to embedding risk management into strategic
and operational decision-making gives executive teams the
tools to align their risk-taking to strategy; enabling them to
2/9/2016 Packed with real-world case studies of failures and
successes; this unique and practical book provides a valuable
and detailed road map to avoiding the most high-profile pitfalls
of business in China.
1/28/2004 The authors of this text show how political behavior is entirely
endemic to managerial activity and how understanding and
managing it can have extremely powerful positive effects.
2/11/2004 As one of the largest international surveys on outsourcing; this
text highlights what it takes to be "outsource ready" and thus
become a high performing company and to focus on your
strengths and know how to use others in order to clearly
11/24/2015 Providing practical insight about how to identify; tackle and
overcome any kind of stress; this inspiring book illustrates how
people can overcome obstacles; deal with difficult people; get
self-motivated; face challenges; establish goals; avoid work
1/9/2016 Rigorous and practical; this thought-provoking and timely book
shows how other organizations have successfully made the
transition from resource reliant to generating profit and value
through sustainable models.
5/10/2005 Using empirical studies in which causal mapping is used; this
study explores whether tacit activities and causally ambiguous
resources could be perceived to be a component in managers'
accounts of their firm's successes.
4/6/2005 This detailed reference book represents an elaborate
compendium for technology-based companies on ways to
effectively cope with the challenges of technological change.
2/4/2016 Covering essential topics such as Crowd Funding; Co-
Creation; Open Data; Transparency; Open Innovation and
more; this wide-ranging and practical guide provides the tools
to assess your own organization and take the first steps
2/4/2016 Through interviews with sociologists; psychologists and
leading brand consultants; this book provides a ground-
breaking model for understanding and responding to
consumer desire; offering brands a way to build strong
2/26/2016 Including colorful original interviews with entrepreneurs and
case studies of major brands from around the world; this
essential book is an insider's guide to the sharing economy for
anyone thinking of entering it and profiting from the upheavals
1/20/2004 Using practical examples from new case studies and
discussion of current theories of organizational change; this
book explains how true organizational change can occur in
both private businesses and public organizations.
1/9/2016 Drawing on well established principles of organizational
behavior; based around Tim Baker's unique "5
Conversations;" this book offers a new model for performance
management that better reflects the changing needs of both
1/13/2016 Organized into easily accessible checklists; each chapter of
this book demystifies a key aspect of today's leadership
challenge and outlines the steps necessary to revitalize
today's businesses; and serves as a primer for how to set
2/26/2016 Featuring numerous real-world examples and taking a hands-
on approach to the topic; this book takes readers through the
entire restructure process; from how a restructure works; to
the different kinds of restructure and the role of management
1/14/2016 Avoiding complex modeling topics and unnecessary theory;
this practical guide cuts to the heart of the topic; describing
what enterprise risk management (ERM) is; why it is
important; what constitutes ERM and how it can be
2/8/2016 Looking at the phenomenon of low-cost innovation; this
insightful book explores what we can learn from the innovators
in developing nations who are making amazing technical and
social advances with scarce capital and resources.
3/2/2016 From how to source new relationships to managing business
processes in a national and global context; this book offers a
broad but coherent guide to the strategy; operations and
management of outsourcing and offshoring IT and business
2/18/2016 Featuring easy-to-use stakeholder management templates;
'here's how' checklists; and 'advice from the professionals';
this book sets out a way to understand who you need to
influence; what tactics will work the best; and how to plan and
2/18/2016 Offering managers a practical and systemic approach to
diagnose leadership issues in their organization; this book
provides an implementation process to shift their mindset and
organizational culture to the new level of thinking;
1/15/2016 By shedding light on the new forms of organizing and the way
firms adapt to the external environment; this book will allow
managers to consider how their firm can incorporate the new
workforce.
1/18/2016 Exploring the importance of customer driven innovation for top
line and bottom line growth; this unique book is illustrated with
rich case studies from successful companies; and offers a
practical guide to harnessing this new source of strategic
12/19/2015 Featuring exclusive interviews with influential global leaders
from a range of sectors; including: Barclays; AMEC; Acumen
Fund; Rockefeller Foundation; Rolls Royce; Petrofac; BBA
Aviation; and more; this book skillfully reveals how to build
1/18/2016 Procrastination is a business' worst enemy; but it is most
damaging when it affects the ability to lead. This book
explains how procrastination has led to major contemporary
leadership failures and shows how to recognize and resolve
1/6/2016 Resilient people are happier; healthier; and more productive.
In this book; Psychologist and business writer Adrian Furnham
takes a sideways and entertaining look at the challenges of
being a leader; demonstrating how resilience can be honed;
1/13/2016 Taking the reader on a tour of the fast-changing East; this
book leads the next generation of commentary on emerging
markets to take it beyond simple straight-line outcomes;
arguing that the business world should respond to the East’s
3/2/2016 Through examples and case studies; this clear and thorough
book demonstrates how individual and group psychology must
be engaged effectively to create entrepreneurial cultures
capable of powerful innovation.
1/19/2016 Featuring case studies of what is and isn't working; this book
explains how business owners and corporate social
responsibility (CSR) professionals can integrate legitimacy
into the heart of their company strategy; beyond CSR and
1/20/2016 In a fast moving world; businesses need to keep up with data
analysis and pattern spotting to identify future opportunities.
This book presents a unique methodology for global trend
spotting along with practical tools and approaches to help
1/9/2016 Designed to shift your thinking about the most effective
approach to deal-making; this book offers deal-makers
techniques to access mutually beneficial solutions that cannot
make their way to the bargaining table without a cooperative
3/2/2016 Including practical examples as well as easy-to-use pragmatic
frameworks; tools and models; this structured guide provides
straightforward ways to initiate and develop a workplace
community.
1/9/2016 Through interviews with many of the leading observers of the
emerging world of work; this in-depth resource gives readers a
unique and practical understanding of how the workplace is
changing and why we need to prepare for and capitalize on
9/27/2004 This book discusses the theory of collective international
strategies and the adaptation of Japanese and German
companies to the changing conditions of global competition
due to third market business co-operation.
1/28/2004 This book examines the value proposition of technology and
its relationship with business innovation; social preferences;
and its role as a mechanism of labor savings or revenue
generation.
2/9/2004 The authors of this text draw on their experience of managing
change in the Historic Royal Palaces to show that successful
management techniques are timeless; simple; and based on
common sense.
1/26/2016 Using a data-driven approach to analyze how brands are
using social media to best capitalize on trends; this book
shows that real-time marketing is here to stay; and gives
brands the tools and guidance to build out a smart; data-
3/24/2004 Through an exploration of the strategy and structure of
Japanese manufacturing corporations; this book identifies the
institutional specificity of Japanese management and the
reasons behind its continued competitiveness.
12/16/2015 Featuring insightful examples and case studies; this book
incorporates the approach of ethno-marketing to expertly
explain the opportunities for marketing and branding
professionals to co-create brands with; and develop new ways
3/1/2016 Charting the lives and achievements of 36 extraordinary
individuals; this book tells their unique stories and
demonstrates how their entrepreneurial spirit and heroic
visions are changing the world for the better.
1/6/2016 Using stories of the resourcefulness; resilience; and resolve in
those who have "tapped" into their talent; this book shows
managers and leaders how to recognize talent in their ranks
and bring out the special qualities that can help transform
2/17/2004 The author of this text takes an information-processing
perspective in examining the effects of communication
technologies on organizational life and highlights the
managerial implications stemming from this relationship.
3/1/2016 Practical and well-researched; this insightful book addresses
the challenges and subtleties behind marketing to women and
confronts the idea that gender alone can be used as an
indicator to target your market.
2/1/2016 Drawing from a rich repertoire of consumer behavior theories
which are only found in scientific journals; this book offers a
unique framework which allows managers to understand why
consumers are not buying their product and helps them to
2/8/2016 Packed with insights into the effects of metaphors; stories;
and sound bites on the brain; this thoughtful book blends
ancient rhetoric and neuroscience to create the definitive
guide to the Language of Leadership.
10/24/2004 With easy-to-follow models; checklists and templates; this
book is aimed at the general business manager as well as the
PR professional; who is concerned about improving the
reputation of a brand; an organization; or themselves.
2/2/2016 Through a stimulating blend of case studies; research;
storytelling; and smart thinking; this essential guide provides a
detailed blueprint for organizations transitioning into the virtual
workplace where employees are always connected; and work
11/9/2006 Based on the author's 20+ years of experience; contributions
from business professionals across America; and a survey of
marketing executives; this insightful book can help managers
achieve high moral character in corporate America.
10/25/2006 Written for anyone with a product or service for Baby
Boomers--from general consumer goods to high-tech
electronics to planned communities to health care--this
invaluable tool book provides tips and guidance for fashioning
11/10/2006 With contributions from leaders in the fields of leisure and
travel; financial services; apparel; fast food; technology; and
health care; this book tells you what Boomers want from these
industries and gives you the information you need to sell to
6/11/2009 Examining the industries that will be most affected by the
aging Boomer market segment; this book explores how
boomers are redefining many existing notions of "health" and
which methods are most effective for marketers and others
6/25/2009 Including comparisons on everything from health to retirement
living to spending habits and charitable giving; this book
details the differences and similarities between the attitudes
and lifestyles of baby boomers and their parents.
10/27/2006 Regardless of the nature of your business; you want to be a
successful player in the growing Hispanic retail market. In this
groundbreaking book; retail expert Jim Perkins offers insight
into the mind and shopping behavior of the Hispanic retail
1/19/2010 With wit and passion; this book shows you how to overcome
the mistakes of marketers of technical and scientific products
and how you can learn from these mistakes no matter what
kind of product or service you are offering.
11/3/2011 Containing practical lessons based on more than 25 years of
hands-on; in-the-trenches merchandising and marketing
experience; this experiential; do-it-yourself; creative playbook
encourages companies to collaborate both
11/8/2006 By demystifying common myths on brands and branding; this
simple and entertaining book will arm you with the three most
important questions to ask yourself; and your people; in order
to succeed in today's hypercompetitive; unforgiving
5/2/2011 Exposing untapped marketing opportunities resident in every
company in every medium; this groundbreaking book explains
how to use the CxC Matrix to craft each customer experience;
contact by contact; to script the best business outcome.
2/17/2011 Demonstrating the value of inclusion with statistics; anecdotal
evidence; and examples from the world's most successful
companies; this book
presents the business case for hiring and supporting the
5/8/2009 Providing
untapped youand with the toolsspecial
under-used to quickly identify
needs the potential
workforce.
problem participants in your group; this book will help you
recognize ten basic bad actors; and give you effective tools to
quickly neutralize their hijinks.
10/19/2006 Containing vignettes and interviews with executives who have
several years of on-the-ground experience in India; this
practical book offers pros and cons so you can consider the
Indian market with fresh information and a realistic point of
1/6/2010 Helping you acquire valuable insights into your consumer; this
valuable book will enable you understand the roadblocks and
challenges of innovation; and how to avoid them while
keeping your innovation efforts; and your business or career
2/10/2011 Offering organizations and Latino leaders a deeper; broader
understanding of Latinos; their culture and their challenges;
this book shows employers how to achieve material results by
capitalizing on their Latino talent to increase productivity and
4/23/2011 Outlining the issues that your company needs to understand
in order to successfully cater to Hispanic consumers online;
this book covers such topics as shopping behavior; social
networks; translation; localization; and emerging mobile
11/8/2006 Helping you to achieve your business goals; this book shows
you how to effectively target and market to a generation ready
to bestow success on those who truly understand and act on
its idiosyncrasies; values; dreams; and goals.
11/13/2006 Discussing the "In-culture" approach to Hispanic marketing;
this book introduces the Hispanic market and its culture; and
helps you to understand the culturally sensitive issues you
must respect if you plan to do business in this particular
11/13/2006 Analyzing the “what and where” of Hispanic spending on
many products and services; this book includes case studies
from a variety of industries and a formula for creating an
integrated marketing strategy for the Hispanic market.
2/14/2011 Replete with scores of examples of campaigns that have been
extremely effective; as well as those that have sparked
outrage and boycotts; this book explains how including
appropriate cultural cues in advertising can build brand loyalty
11/3/2011 Including lessons from popular brands like Southwest Airlines
and Volkswagen; as well as less familiar ones such as New
Pig; Blendtec; Gary Vaynerchuk; and Hugh MacLeod; this
enlightening book offers both a manifesto and a framework for
5/6/2009 Presenting a remarkably straightforward; easy to apply
framework for creating; presenting and evaluating effective
communication; this concise guide shows how to navigate
through the 4Cs so your marketing efforts offer true
4/19/2011 Through groundbreaking proprietary research; this concise;
practical guide explores how cultural and ethnic differences
shape the way women respond to life experiences as well as
consider brands for future purchase decisions.
2/22/2010 For marketers; public relations firms; strategic business
analysts; and corporate planners; this book gives you
everything you need to know to begin finding market
intelligence in social media.
12/14/2006 Whether you're using focus groups for the first time; looking
for ways to make your focus groups more productive; or you
want to make your focus group facility a regional star; this
book offers practical advice for learning more about your
10/25/2006 Learn how to make your business Hispanic-friendly with
scores of easy-to-apply tips inside this helpful guide. You'll
discover which advertising vehicles; organizations; and
resources can assist you in developing and executing a
2/15/2011 Using real-life case studies and highlighting Hip-Hop notables
who wield influence from the street corner to the boardroom;
this book provides marketers with a front-row perspective;
strategic framework and market-tested solutions to grow
1/25/2007 Presenting historical; psychological; and cultural influences
that delve deep into marketing to black consumers; this fresh;
unique book reveals the cultural buttons that fuel effective
marketing to African-Americans.
1/25/2000 An encyclopedia of information on how to set up and run a
successful e-commerce site on the Web.
10/9/2012 Introducing readers to 12 things we know about how the brain

works; this fascinating book offers transformative ideas for our
daily lives and how the brain sciences might influence the way
we teach our children and the way we work.
11/16/2012 Authored by Dennis Bakke; co-founder and CEO emeritus of
the AES Corporation; this book explains that a better measure
of an organization's success than the bottom line is the quality
of work life.
8/14/2002 Employ the hypotheses; ideologies and procedures in this
guide to understand work-related facets and maximize
productivity.
3/11/2004 The author of this text showcases the pioneering efforts of
companies who never stopped focusing on the customer; and
who are now gobbling up market share by combining the best
of both physical and virtual worlds.
4/5/2004 This text provides a comprehensive and practical introduction
to the field of organizational training and human-resource
development; and surveys the methods; functions; and goals
of training through each step of an effective training program.
3/15/2004 This collection of 12 essays includes contributions on such
diverse topics as emerging paradigms; integrating cutting-
edge technologies into training and learning initiatives; new
methods for measuring and evaluating HRD programs; and
10/26/2002 Fascinate and sustain your most valuable customers with the
tips in this introspective resource.
3/16/2004 The author of this text shows how human resource

development departments can foster ethical consciousness
and play an important role in transforming their organizations
into responsible corporate citizens.
3/22/2004 The author of this text uses history to help today's managers
gain a more realistic perspective on a morally ambiguous
world where there has always been power and injustice.
8/30/2002 Use this guide's tips and tricks to motivate and improve
yourself up the ladder to a promotion.
1/30/2007 Provocative and practical; this fascinating book reveals the

qualities that make Her Majesty a timeless role model; and
offers insight from contemporary women who have followed in
her footsteps.
8/29/2002 Ideologies and strategies to find a middle ground concerning
privacy and personalization issues within an organization.
3/18/2004 Directed at managers and employees in today's corporations;

this book explains in detail how successful organizational
change takes place when employees have a purpose; a
mental picture; a plan for; and a part to play in that change.
9/19/2002 A guide to allowing creativity to drive your competitive edge--
in the workplace and in life.
12/9/2010 Featuring end-of-chapter exercises to help you apply the “no

excuses” approach to your own life; this book shows how you
can be successful in achieving your personal goals; your
business and money goals; and overall happiness.
2/1/2007 Featuring a provocative introduction on the challenges and
opportunities facing leaders today; this book delves into the
qualities that define leadership; the people who exemplify it;
and the strategies that anyone can apply to become an
1/31/2007 Exploring the forces that foster creative collaboration; this
book analyzes the histories of six Great Groups to uncover the
secrets of collective genius.
6/29/2007 Designed to showcase the most current theory and practice in
human resource and organizational development; the authors
of this text create a dynamic lens through which to analyze
any HRD program or intiative.
9/6/2002 An assessment of techniques currently utilized in companies
for decision making with new product ventures and
technologies; as well as the successes and failures
associated with each.
10/30/2002 This guide provides the necessary insight into the roles of
managers and CEOs in a company's product endeavors.
12/4/2008 Through stories of life on the Web; a unique take on Web

sites; and a pervasive sense of humor; this funny and
provocative book puts the Web into the social and intellectual
context we need to begin assessing its true impact on our
9/24/2002 A reference tool full of strategies for gaining trust and loyalty
from stakeholders.
12/16/2010 Filled with epiphanies and gems of wisdom to help both an

individual and organizations grow; win; and succeed; this book
will help you develop a clear vision; outline priorities and
objectives; and tackle goals with a true sense of urgency and
1/6/2011 Peppered with stories from women who have been there; from
cautionary tales to success stories; this definitive guidebook
offers insight into beginning—and sustaining—small
businesses from the female perspective.
10/29/2002 The authors of this concise reference highlight companies'
successes in three realms of focus: best value; service and
innovation.
9/28/2002 An examination of how companies become innovation
leaders.
9/19/2002 Develop the skills necessary to bring forth change in your

organization with this insightful guide.
10/2/2002 Through case studies; this guide highlights the seven frequent
fallacies of mergers; as well as summarizes useful tactics for
long-term success.
3/27/2008 Exploring key principles for a new global partnership between
Asia and the West; this book explains the world as seen
through non-Western eyes; so that the 900 million who live in
the West appreciate how the remaining 5.6 billion people view
10/29/2002 A twenty-first century synopsis of organizational behaviors;
and how downsizing; mergers; outsourcing and more have
affected corporate America.
8/30/2002 Offers realistic examples which express the requirements of
mobilizing work in present organizations.
12/14/2010 Reminding us of what is possible when you combine an

inspired business idea with faith and tenacity; this book is
about ordinary people; all with good ideas; who faced
daunting challenges; but took a leap of faith and started their
3/22/2004 The author of this text blends business advice with a fictional
account of corporate intrigue to create a "management novel;"
and he attempts to illustrate how to focus; fortify and foster
futurity.
8/31/2002 This guide allows managers; employees; and HR departments
to put their fingers on the pulse of employment law.
10/26/2015 Presenting a groundbreaking exposé of how government

agencies and tech corporations monitor virtually every aspect
of our lives; this book argues that the information revolution;
while a source of public enlightenment; contains the seeds of
5/10/2010 Comprised of short pieces written by Donald Trump on how to
succeed both personally and professionally; this book
presents an engaging; informative; and educational picture
into the mind and heart of an extraordinary individual.
3/23/2004 This book brings together 50 of the world's most remarkable
thought leaders of Global Business Network to provide
insights into new forces that will shape the business
environment over the next decade.
10/15/2002 Whoosh your organization into a "creation company;" looking
toward the future with these insightful concepts.
3/23/2004 In this updated and expanded text; the author demonstrates

with compelling evidence why consistent product development
is so vital to corporate growth and how to maximize your
chances of success.
2/1/2007 Focusing on values like trust; respect; integrity; fairness and
accountability; this book introduces a new breed of managers
that are maximizing productivity; developing leaders;
constantly innovating; attracting talent and winning in the
3/10/2004 This book is a quick; witty; and comprehensive reference
guide to grammar and style for the business writer. Coverage
includes poor grammar; the use of jargon; awkward
sentences; excess verbiage; pretentious writing; and poor
3/23/2006 To stay competitive; you need to develop new capabilities
quickly and efficiently. This concise guide outlines proven;
practical strategies to help you integrate development with
your responsibilities and goals so you can do your job better.
3/23/2006 Coaching improves the bottom line because it goes to the
heart of what makes people productive. The five strategies in
this book will help you form strong partnerships; accelerate
learning; and make a solid investment in people’s growth and
4/24/2006 Use the proven approaches and practical suggestions in this
helpful guide to learn how you can manage your fear; choose
compelling material; recognize your natural style; appear
calm; polished; and professional; and more.
9/8/2003 This dictionary contains about 4500 words and phrases which
are commonly used in business; covering all aspects of
business life from the office clerk to the trader on the stock
exchange floor.
9/7/2003 All aspects of business life from office jargon to the stock
exchange to international trade fairs are clearly defined; with
phonetic pronunciation guides; parts of speech; and grammar
notes in this new edition.
9/10/2015 Designed for quick navigation; this useful guide is packed with
classroom-ready ideas and twenty "how-to" lists to enliven any
learning situation; helping you better engage your trainees
and encourage active participation.
3/25/2008 Providing a variety of practical applications that can be put to
use right away; this down-to-earth guide will help your
employees develop service strategies to give excellent care to
customers; both inside and outside the organization.
2/20/2007 Containing a powerful and exciting collection of activities from
around the globe; this invaluable resource presents the
favorite activities of some of the most talented trainers in the
world.
12/18/2010 Filled with best practices and success stories as well as
worksheets and checklists; this practical guide hands you a
powerful new tool to help your leaders move to excellence.
4/29/2010 Outlining five highly-effective strategies for developing
influential leaders; this book clearly shows how EI coaching
can be applied within organizations and provides a solid
coaching method for use with leaders in business settings.
6/28/2004 This book defines job aids in new and expanded ways that
broaden the opportunities for their use and improve the quality
of the job aids that are developed.
11/8/2007 Designed as a resource for practitioners; this insightful book
shows how to use data-based needs assessments to frame
people-related problems and performance; improvement
opportunities to obtain support; make effective decisions; and
7/21/2014 Including customizable; ready-to-use templates and job aids
as well as illustrative case studies; this guide will help
managers and community leaders get to the root of their
learning and performance problems; make effective decisions;
11/21/2008 Offering a theoretical; strategic; and practical foundation of the
entire training process; this book outlines a step-by-step
approach for assessing; designing; delivering and evaluating
training.
3/12/2013 Designed to support self-study and self-directed development
for high-potential leaders; this tookit can help accelerate
leadership development on the job and help leaders and their
managers become better prepared to tackle broader
5/5/2010 Based on over 200 research studies from the fields of
communication; marketing; psychology; multimedia; and law;
this book overturns much of the conventional wisdom and
practice for creating presentations.
4/19/2011 Grounded in scientific thinking and evidenced-based
practices; this volume provides clear guidelines; practical
advice; and illustrative case studies to produce an integrative
understanding of the current state and insight into future
7/8/2015 An in-depth; thoughtful resource that highlights the knowledge
and experience of those who have undertaken large HR
projects; this comprehensive guide illustrates what worked
and what didn't; with a focus on evidence and real-world
4/30/2009 Full of evidence-based templates; strategies; assessments
and other tools; this book communicates a foundation of
concepts and principles; and a systematic process
demonstrating how to create; sustain and align training
4/12/2010 Written for the planning team and other key members who will
participate in the process; this important resource offers
encouragement for the team who must provide data for the
planning process and helps to identify questions for further
9/19/2011 Offering OD and HR professionals a user-friendly resource for
discovering how they can tap into the power of the AI process;
this book includes step-by-step guidelines on how to apply AI
in a variety of organizational situations and shows how it can
2/16/2002 Help Human Resource Managers modify strategies in your
organization to implement plans; tools and techniques toward
development and change.
11/1/2010 Offering lessons from the world's best organizations in various
industries and sizes; this book will be your guide for
diagnosing; assessing; designing; implementing; coaching;
and evaluating a winning team of talent.
11/22/2002 This guide provides the proven strategies and tools necessary
for implementing transformational change; and introduces
organization development to leaders' efforts toward change.
4/12/2011 Providing worksheets; tools; case examples; and
assessments that you can immediately apply to all types of
change efforts; this comprehensive book presents the
foundation for successful change leadership and consulting.
10/3/2007 Providing a clear path for helping to integrate learning--
including e-learning--knowledge management; and
performance support; this book explains the most current
thinking on how organizations learn and apply what they know
3/14/2003 The definitive handbook for working collaboratively in today's
complex organizations.
7/10/2006 Packed with guidelines; checklists; and case studies; this

"next generation" book will help help practitioners plan and
implement proven transfer strategies; identify high-priority
performance requirements; find key stakeholders as partners;
1/23/2013 Offering a fresh approach to team building; this book provides
proven tools for the most common needs of teams; including
establishing trust; building consensus; managing change;
working virtually and across boundaries; and dealing with
3/26/2010 Written for both new and seasoned professionals; this
essential resource provides step-by-step practical advice on
business practices guaranteed to win the support; respect;
and attention of your organization.
2/11/2010 Filled with real-life examples and proven techniques; this
hands-on guidebook includes a wealth of information;
guidelines; and suggestions for creating and implementing
technical training programs for organizations of all types and
4/29/2010 Filled with updated research and new illustrative examples;
this new edition offers trainers evidence-based guidelines to
help them accelerate genuine expertise within their
organizations.
7/31/2008 Created to help others understand the basics of what
Coaching for Commitment is; this guide provides a foundation
for understanding how it works; and what it can do for
coaching relationships.
2/24/2009 Filled with easy to use tools; illustrative examples; and sample
coaching conversations; this book includes the most current
coaching strategies and methodologies; and provides the
latest definitions of what coaching is and ways to succeed at
4/27/2006 Based on the author's experience of more than twenty years
of researching and writing about coaching and teaching the
value and skills of coaching; this practical guide shows you
how you to use coaching to build commitment among your
12/4/2002 Enhance your effectiveness by integrating spirituality into your
professional instructions with clients.
6/12/2014 Including dozens of illustrative examples of effective and
ineffective strategic HR; and using stories drawn from a range
of companies and industries; this book explains what strategic
human resources means; how it differs from other HR
7/22/2008 Exploring the range of reporting methods including face-to-
face meetings; brief reports; one-page summaries; routine
communication; mass-audience techniques; and e-
communications; this book offers suggestions for determining
3/14/2011 Developed in conjunction with a Courageous Leadership
Workshop; this self-rated assessment measures the ways one
currently applies courage in the workplace and where
opportunities exist for one to apply it more frequently and in
4/7/2011 Introducing a new organizational development practice called
courage-building; this workbook will help you learn how to be
a role model for courageous behavior so that those in your
organization step up to challenges more readily; embrace
7/29/2008 Written for evaluators; facilitators; analysts; designers;
coordinators and managers; this book outlines the techniques;
processes and issues for collecting data that are adequate in
quantity and quality to produce a complete and credible
4/13/2012 Emphasizing the importance of building partnerships with
consultants and vendors to achieve results; this resource will
help build the confidence of training managers and strengthen
their outsourcing capabilities as they navigate complex
8/24/2010 By addressing the gap in technical training; this book provides
key definitions; identifies important differentiators between
technical training and other training; and offers useful
structures and processes for leading the technical training
4/19/2011 Filled with real-world; illustrative examples; this
groundbreaking guide debunks commonly held myths about
mLearning; defines the myriad opportunities for mobile;
includes implementation concerns; and places mobile learning
3/26/2010 Drawing from theory; research; and experience in learning
and behavioral change; this book provides a framework for
addressing a broader range of learner needs and achieving
superior performance outcomes.
10/4/2007 Offering a clear understanding of the shortcomings of current
popular training development models; this book introduces
training professionals to a new development methodology that
combines the best of both Six Sigma and instructional system
3/17/2011 Written for leaders; teams; organizations; and other skilled
professionals responsible for helping people achieve their
best; this book offers practical exercises you can use for
building emotional and social intelligence in your clients and
12/16/2008 An essential tool for any leadership program; this authoritative
and useful book offers a nuts-and-bolts framework for putting
in place a leadership development system that will attract and
retain the best and brightest talent.
11/7/2012 Through a variety of activities; instruments; and articles; this
book will present answers to many of your most sought-after
employee development concerns to improve leadership;
management; and communication skills; to address training;
4/30/2008 Outlining a systematic called the Instructional Systems Design
(ISD) process; this book will help you create learning
environments that will lead to the most efficient and effective
acquisition of new knowledge and skills.
5/5/2011 Designed to be a down-to-earth resource for all instructional
professionals; this practical guide offers a road map of the
most effective ways to use the three fundamental
communications of training: visuals; written text; and audio.
12/19/2011 Providing evidence-based guidelines for both self-study and
virtual classroom forms of e-learning; this book shows you
numerous examples to shape your decisions about the
design; development; and evaluation of e-learning.
2/7/2012 Filled with clear information and instruction without over
simplification; this practical; down-to-earth resource offers a
comprehensive look at the concepts and processes of
developing; creating; and implementing a successful e-
10/10/2006 Providing icebreakers; energizers; and group challenges; this
book offers quick; hands-on activities that encompass an
audience-friendly approach and increases attention levels;
keeps participants alert and productive; and boosts
7/22/2014 Research-based and grounded in experience; this nuts-and-
bolts guide presents a unique framework for systematically
aligning the key elements of learning and engagement with a
proven design process for e-learning games.
3/8/2006 Leave piecemeal strategic change approaches behind and
learn how to plan; facilitate; and integrate your change efforts
for lasting success. This seminal book integrates what is
needed to effectively transform any organization.
1/29/2010 Including real-world techniques; strategies; and examples to
illustrate the recommended steps and actions; this book offers
a systematic method for enhancing the value and impact of
HR and supporting its emerging role as a strategic
5/8/2009 With step-by-step guidance and innovative methods; this
resource includes the information and tools needed to become
a collaborative coach who fully engages clients in achieving
creative; purposeful action toward their deepest dreams and
2/28/2007 Containing job aids; templates; and implementation examples
that direct you through the basics of performance analysis;
this hands-on book shows you how to quickly determine
performance needs before investing precious time and
4/15/2011 Filled with job aids; design templates; and examples offering
step-by-step guidance; this important resource reflects the
shift of learning and support from the classroom to the
workplace; and the blends that provide learning and support in
7/30/2007 Using illustrative examples; case studies; and exercises; this
book emphasizes the emotional and personal dimensions of
the workplaces and will teach you
how to deal effectively with clients; peers; and others.
6/9/2011 Affirming the notion that authentic behavior and personal
relationships are key to technical and business success; this
practical guide includes insights about how we can organize
our consulting around discovering the strengths; positive
6/27/2011 Filled with a diverse collection of case studies from top
companies; this helpful guide provides a practical road map
and the proven tools for organizations that want to implement
a winning sales training program.
8/25/2009 Including helpful worksheets; checklists; surveys and tools;
this is a book anyone--from the interested manager to the
experienced training professional—-can depend on when
designing or delivering training.
2/26/2010 An innovative and invaluable resource; this book describes
how gamer values can be leveraged as methods for moving
knowledge from the heads of the boomers to the minds of the
gamers or; in some cases; to their gadgets and gizmos.
1/18/2006 Written by the leaders in e-learning; this essential resource
helps people become better e-learners by showing them how
to prepare for; participate in; and apply e-learning in all its
variations.
11/30/2010 Explaining how to create an environment that supports the
participant's successful transition from program learning to
producing valuable results; this guide includes the tools
necessary for the transfer and application of critical new
5/5/2011 Illustrated with a wealth of examples from diverse training
materials; this practical book summarizes the guidelines for
the best use of graphics for instructional materials; including
multimedia; texts; working aids; and slides.
7/24/2014 Addressing the fundamental concepts and issues that HR
professionals face daily; this thorough book provides
revolutionary insight into the concepts; theories; research
initiatives; and practical applications essential to Human
9/18/2010 Highlighting advances; trends; and issues in the assessment
field; this cutting edge book presents sound; evidence-based;
and practical guidance for implementing assessment
processes that will lead to exceptional decisions about people.
1/29/2010 Research-based; but written in easy-to-understand terms; this
book explains what staffing assessments are; why they work;
and how to use them for improving the accuracy and
efficiency of hiring selection decisions.
7/24/2002 Wisdom to win contacts; clients and new business.
8/11/2006 Authored by an international training expert; this innovative
resource helps trainers cut through the jungles of their own
generational learning habits and clear a path to the emerging
generations of learners.
3/25/2003 Learn what it takes to empower your teams.
11/13/2009 Offering professionals a resource that describes how to

facilitate collaborative work in an organization; this book also
provides interventions for creating an integrated learning and
collaborative work environment.
4/3/2008 Let this unique and practical guide show you how to leverage
the excitement and entertainment inherent in game shows by
using them to increase participant involvement; information
retention; and comprehension.
7/13/2007 Offering advice on how to support; nurture; and leverage
informal learning; this helpful book guides readers through the
plethora of digital learning tools that workers are now
accessing through their computers; PDAs; and cell phones.
9/23/2009 Telling the story of an amazing transformation that took place
within the U.S. Department of Defense; this book provides a
clear blueprint for turning any existing training organization
into an innovative; world-class learning enterprise.
7/26/2005 Using this indispensable resource; your organization can map
out and implement a revolutionary new training approach—a
method that can reduce the start-up time for your new
employees by 30% and guarantees measurable bottom-line
5/31/2010 Containing best practices and profiles that leading
organizations are doing to plan for succession; this book will
enable organizations to examine leadership competencies
and determine the steps needed to close leadership gaps.
2/17/2005 Learn to design effective interactions for the synchronous
classroom with this detailed; how-to book. The author
examines the four factors critical to creating effective
participant learning environments; examines powerful
3/23/2009 Written for anyone who is concerned about talent departure
and wants to address the problem strategically; this
indispensible resource examines the full impact of talent
departure and clearly maps out the true cost of employee
6/28/2011 A practical survival guide for workplace learning professionals
who face unique challenges in accomplishing their
responsibilities; this must-read book presents time saving
strategies; tactics; and a host of job aids to get the best result
4/29/2010 Filled with guiding ideas; tools; and methods; this standard
resource presents the author's profound insights into the
journey of becoming a truly masterful coach.
3/20/2003 Provides guiding ideas; tools; and methods that will empower
you on your own journey to Masterful Coaching.
8/14/2015 With a smart focus that combines a proven process with all-
important strategies and practical applications; this
comprehensive resource will show you best practices for
obtaining and providing educational; training; and professional
4/29/2010 Based on the instructional design competencies of the
International Board of Standards of Performance and
Instruction (IBSTPI); this book helps readers develop these
core competencies and apply them in successful real-world
10/4/2011 Designed to help use time and resources effectively and to
build the best e-learning experiences possible; this pragmatic;
hands-on resource offers a review of the basics of
instructional design and then lifts the lid on some common
9/4/2007 Filled with techniques; tools; tips; examples; resources; and
dozens of great ideas; this invaluable resource helps people
who are looking to build online instructional materials discover
and implement the best and brightest in industry and
6/25/2010 Including a wealth of worksheets to help identify the key
issues facing the organization; this book provides
professionals with a clear; simple model for analyzing
organizational performance problems and explaining their
3/10/2015 Filled with illustrative examples from giants in the field of
human performance technology; this step-by-step resource
describes the skills needed in order to become an effective
performance consultant.
4/29/2010 Offering the insider knowledge of public speaking that we all
need but were never taught; this groundbreaking book will
help you create persuasive presentations and proposals that
will sell a product or idea with pizzazz.
7/1/2010 Reflecting the most recent developments in the field of
organization development (OD); this practical; comprehensive
guide addresses leadership transformation and development;
questions of inquiry; multi-level strategic change; global
11/20/2012 Providing a wealth of illustrative examples of storyboards and
case studies; this book offers a no-nonsense walk-through of
all the steps in the instructional design process; explaining
each step in language that is conversational and easy-to-
11/7/2012 Providing no-nonsense; highly efficient techniques for a
variety of typical training processes; this book shows how to
use these techniques in a variety of delivery systems; and
addresses other development techniques that can augment
3/31/2008 Whether you're leading an offsite retreat for the first time or
the ninety-ninth time; this one-stop resource contains 47
activities; information about how to design and lead retreats;
and additional suggestions for how to recover when things go
8/6/2014 Will illustrations; vignettes; and sidebars that highlight the
author's advice and expertise; this practical book lays out
crucial background knowledge; conceptual frameworks; and
practical steps for transforming learning and development so
10/14/2011 Outlining a new paradigm that applies the latest research and
scientific principles of chaos theory to the challenges facing
today's sales professional; this groundbreaking book explains
the philosophy of Agility Selling; in which sales conversations
4/24/2006 Customer satisfaction is becoming more important in today’s
business world. This book illustrates the vital link between
satisfying external customers and improving processes within
the organization to ensure that internal customers are
8/13/2014 Offering dozens of real examples of showing work; this unique
book is supported with tips for how to help it happen; how
leaders can lead by showing their own work to the benefit of
their organizations; their industries; and themselves.
3/4/2005 In this deeply informative book; trainers and educators get the
information and perspective they need to understand; design;
build; and deploy computer simulations for this generation.
7/18/2014 Offering a new set of powerful tools for augmenting and
enhancing the value of your training; this unique book
provides an overview of social media mediums and will help
you to deliver training; facilitate discussions; and extend
5/25/2011 Laying out a time-tested and proven approach to survey
feedback and action planning; this book identifies key pitfalls
to avoid and offers suggestions for how to maximize the
power of the follow-up process to strengthen the organization.
6/30/2010 Filled with case studies and CEO interviews; this guide
presents best practices and guidance on how to recruit;
select; assimilate; develop; and retain exceptional talent and
integrate talent management efforts with organizational
8/11/2001 Managing change in the chaotic business environment.
6/6/2011 Addressing a broad range of topics that are of most interest to

professionals in the field; this comprehensive resource is a
ready-made toolkit of ideas; methods; techniques; and models
that assist and support your work as an internal or external
6/6/2011 Offering a hands-on guide to the latest thinking and recent
approaches to training and development; this book addresses
the factors that affect how well the people and processes
react when brought together and how they function as a
3/23/2009 Including research and information that accurately reflects
who is using 360-degree feedback and where and how it is
being used; this guide provides case examples; tips; and
pointers on preparing 360-degree feedback and information
1/27/2012 With both new; innovative activities and classic; dependable
ones enhanced with creative variations; this practical guide
provides you with an array of tried-and-true training tools for
every occasion and purpose.
3/26/2010 Whether you're embarking on a new career as a consultant or
you've been a consultant for years; this indispensable book
will show you just what you can expect to encounter.
5/31/2011 A comprehensive guide for building a successful
transformational change; this book provides a proven change
process methodology; as well as pragmatic guidance and
tools for each key step in a complex transformational change
12/7/2012 Filled with illustrative case studies; examples; exercises; and
activities; this practical workbook addresses matrix effects;
personal dynamics and additional questions for coaching
practice and questions for leaders.
12/28/2005 Emphasizing the role of the consultant--both internal and
external--in an organizational setting; this valuable guide will
help you learn to recognize the most appropriate; effective;
and credible route to solving almost any consulting
3/17/2008 Offering practical methodology; best practices; and step-by-
step guidance; this book is filled with the tools; templates; and
activities you need to implement a corporate university and
develop human talent in an effective and measurable manner.
2/11/2009 With contributions from e-learning experts and best-selling
authors from academe and industry; this book offers an up-to-
date assessment of the technological; design; economic;
evaluation; research; economic and philosophical issues
6/21/2011 Containing the most reliable information needed to answer
questions about employee benefits that arise in day-to-day
business; this book is illustrated with concrete examples that
can help you make informed; sound decisions; and ultimately;
6/28/2011 Designed to work within the context of The Encouraging the
Heart Workshop or as a self-study guide; this book will help
you understand the seven essentials of Encouraging the Heart
and then develop within yourself the qualities of a true leader.
3/23/2009 With numerous examples throughout; this book is filled with
proven guidelines for multicultural training; solid techniques for
training international adult learners; and advice for the
preparation of culturally sensitive presentations.
7/22/2014 With real-world applications; case studies; how-to guidelines;
practical advice; and recommendations for implementing the
6Ds; this book is an easy-to-use and widely-applicable guide
to getting the most from learning and development.
10/31/2011 Ideal for orienting readers to the Five Practices model at the
beginning of a workshop or coaching session; this concise
booklet will benefit leaders with limited time and budget.
6/23/2014 Containing two Leadership Challenge case studies drawn
from the technology field; this concise overview is ideal for
orienting readers to the Five Practices model at the beginning
of a workshop or coaching session.
8/4/2014 Featuring examples; tips; tricks; and worksheets to help a
learning professional or faculty member put the ideas into
practice; this step-by-step fieldbook provides insights into the
work experts have done; the battles they have fought; and the
8/1/2012 By leveraging the best elements of online games to increase
learning; retention; and application; this book explains how to
match different game strategies to types of learning content
for the right learning outcome.
1/16/2013 Through empirical research and extensive anecdotal
evidence; this book shows the specific verbal and nonverbal
behaviors men and women employ that define our sex roles'
expectations; yet paradoxically often result in barriers to
4/28/2008 Written for leaders at all levels who aspire to become
masterful coaches; whether in Fortune 500-type firms or
emerging businesses; this guide shows that coaching is about
realizing an impossible dream and winning at the great game
4/23/2009 Drawing on current research in multimedia learning as well as
practitioner experience; this book includes guidelines;
research; and illustrative examples that clearly show how to
leverage the powerful instructional features in the new virtual
4/2/2008 Providing a window into some of the most innovative
corporate universities and their inventive approaches; this
hands-on guide will arm you with numerous proven
techniques to add value to your corporate university.
8/20/2014 Featuring contributions from leading practitioners and scholars
in the field; this book is a vital tool for anyone who wants to
know how to effectively bring about meaningful and
sustainable change in organizations—even in the state of
1/19/2012 Packed with great tips; techniques; and tricks; this hands-on
resource offers new and valuable ideas that you can adopt or
adapt in your own instructional materials to make them more
dynamic and more worthwhile for learners and learning.
4/30/2008 With practical advice; real-world examples; and dozens of
tools and templates; this book will help you identify barriers to
performance; explore a suite of solutions; and work
collaboratively to get new procedures; technology; behaviors
1/25/2010 Containing complete; ready-made training exercises designed
to meet a variety of needs for different audiences; this book
provides articles that offer quick; solid; and insightful
grounding in a classic theme of communication-skills training.
5/22/2008 Written to help develop the conflict management skills of
people throughout the organization whether the relationship is
manager-to-subordinate or peer-to-peer; this book offers
timeless advice for dealing with and classifying organizational
1/20/2009 Including the most successful leadership development tools
selected from three decades of the Pfeiffer Annuals and
Handbooks; this extraordinary resource offers the tools you
need to help build better organizations for working people
7/28/2015 With tools; guides; and checklists in every chapter; this book
is infused with current research and recent case studies and
serves as a practical resource that recommends concrete
actions for producing tangible results.
7/6/2011 Including new case studies; interviews; and tools; this book
shares proven guidelines on how to design comprehensive
learning experiences in leadership and management; sales;
quality; performance improvement; and professional
4/8/2014 Offering a comprehensive risk and compliance management
toolkit; this book walks employers through the process of
developing and implementing effective social media policy and
compliance management programs that are designed to
7/23/2007 With guidelines; checklists; and tools created to assist in the
implementation of a program tailored to your unique needs;
this book provides an opportunity to design and develop a
truly customized leadership development process in your
2/22/2005 Filled with practical tips; tools; and customizable templates;
this book will help trainers transition away from the traditional
practices of delivering classroom training; resulting in effective
training events.
10/10/2007 Featuring a variety of exercises that are quick; topic-related;
and fun; this book provides useful answers that will help you
reduce delivery time; increase retention and improve
knowledge and skill transfer.
6/29/2009 Providing guidance and customizable tools; this book shows
management and workplace learning and performance
professionals how to communicate through a common
language; establish realistic; measurable targets; and support
12/15/2011 With thought-provoking activities designed to create real and
lasting behavior change; this practical guide offers facilitators;
human resource professionals; and consultants a wide-variety
of tools and techniques for developing leadership
4/24/2008 Presenting a systematic approach to developing training skills
and competencies; this book reflects the current changes in
the design; development; and delivery of training that meets
the needs of learners; distance learning; and performance
3/24/2009 Filled with worksheets; checklists; and assessments; this
comprehensive guide reflects the current changes in the
design; development; and delivery of training that will meet the
needs of today's learner; distance learner; and performance
11/30/2009 Filled with helpful checklists; case studies; and assessments;
this easy-to-use; comprehensive; highly accessible resource
shares the passions and most valuable key lessons learned
from some of the most respected training professionals in the
3/27/2003 Provides solutions to a wide range of training challenges and
includes information about creating a vision statement;
building credibility; avoiding “snake oil” training; implementing
effective training; cost-control strategies; and more.
12/4/2012 Showing how to develop a selling system; prospect effectively;
and qualify and disqualify prospects; this book also covers
information on using power questioning techniques; handling
objections; and includes solution selling guidelines and ideas
4/7/2008 A hands-on guide for the implementation of learning and
development programs; this book offers a proven approach to
measurement and evaluation for learning and development
that can be replicated throughout an organization and
6/21/2011 Providing an overview of the latest trends and programs; this
book demonstrates proven and popular software; and takes
the reader through many possible scenarios of presenting;
communicating; and learning in the new social media
6/12/2009 Including strategies guaranteed to deliver outstanding training
results no matter what the topic; group; or learning
environment; this guide offers a four-step instructional design
and delivery process that involves learners every step of the
6/8/2007 Showing how to maximize the workplace learning and
performance potential of late-life learners; this resource offers
trainers expert guidance and practical tools designed to
deliver effective training and re-training to older worker-
8/25/2014 Describing challenges and practices in multinational
companies around the world; this focused guide provides real-
world strategies; best practices; lessons learned; and global
perspectives on how organizations effectively use experience
1/11/2008 Written by leading experts in the field of workplace
assessment; this easy-to-read and easy-to-apply manual
leads readers through the often complex processes of job
analysis; test selection; test administration and interpretation;
5/16/2011 Highly practical and easy to navigate; this groundbreaking
book is a hands-on toolkit filled with down-to-earth examples
and insights that can enhance the virtual team experience for
everyone involved.
7/10/2002 Learn to create appealing programs for training on the Web
with this all-inclusive guide.
11/19/2008 Presenting a variety of decision-making scenarios out of which

ethical dilemma emerge; this book is an interactive game that
offers participants an exciting way to explore the opposing but
related concepts of collaboration and competition.
7/12/2007 Based on the results of an innovative; fourteen-year study;
this strategic book offers unmatched insight on sales
performance issues and the practices sales professionals and
organizations must embrace to be a world-class sales force.
3/8/2007 Designed so readers can quickly look up high level and
summarized information about critical business processes;
this easy-to-read guide provides coverage of
entrepreneurship; management; strategy; communication;
3/27/2007 Designed for executives; directors; managers; supervisors;
business owners and students; this quick and handy reference
is a unique and highly practical presentation of important
business information; key concepts; methods and techniques.
3/8/2007 Containing all the management knowledge taught in every
college and graduate school; this unique; highly practical
reference presents key concepts; methods and techniques.
3/8/2007 Simplified; summarized and organized for easy reading and
reference; this guide includes high level information about
critical marketing and sales processes.
3/25/2004 This book provides essential tools for selecting the right kind
of competitive intelligence and assessing its contributions to a
company's financial performance.
3/23/2005 Drawing upon studies of and experience with systems theory;
the author of this book provides a way to measure the
ineffectiveness and inefficiency of ubiquitous performance
evaluations; and provides an innovative practice to replace
3/29/2004 This book challenges the traditional prescription for creating
change; providing a compelling critique of accepted
approaches to change management; highlighting the
strengths of these approaches and emphasizing what can be
4/16/2004 Many organizations lack a strategy and a structure for hiring;
training; and developing sales professionals. This book
provides a systematic framework and customizable approach
to addressing this important organizational need.
8/24/2011 Exploring the opportunities that are created by defying formal
boundaries and fostering creativity; this book defines a new
breed of people and organizations who thrive on change and
challenge in today's complex business environment.
6/7/2012 From appropriate conversation topics; making a good
impression; dress and travel; social class; attitudes toward
religion; and more; this book provides critical information that
businesspeople need in order to understand the dynamics of
4/17/2015 Sharing a success formula that will provide managers and
other senior executives with effective planning skills; this book
also offers the vision to solve problems; and the ability to
inspire the individuals within an organization to become the
3/30/2005 Classifying conflicts as intrapersonal; interpersonal;
intragroup; or intergroup; the author of this text explains how
to diagnose conflict; intervene effectively; and handle all the
different types of conflict that typically arise in organizations.
4/21/2005 Drawing on her own experiences as an African American
woman; Elsie Y. Cross presents a knowledgeable; reasoned
explication of a complex and complete system of
organizational change; and contributes to our understanding
6/8/2012 Providing trustworthy tools for judging measurements in your
business; this unique and invaluable guide examines why
common performance indicators and measurements are often
so misleading.
1/20/2011 Including 22 specific power tactics applicable to a wide range
of organizations and situations; this book looks at important
underlying theories about the use of interpersonal power; as
well as examples of successful operational approaches in the
7/18/2011 Every businessperson is now a player in the global market for
goods and services. This book provides valuable tips that will
help you avoid missteps and increase your sales and personal
success when dealing with counterparts in other countries.
7/7/2011 Covering the six quick but essential steps that ensure
successful results; this valuable book not only shows
managers how to create an effective vision; it also shows how
to do it in as little as four hours; using a time-tested; proven
1/26/2011 Containing stories of real people in real situations that explain
key underlying principles; this book is a fresh and practical
how-to manual for putting new ways of thinking to work in an
organizational setting.
4/2/2004 By examining 5 critical areas in which the tension between
freedom and control is most palpable; the author of this text
guides the reader on a tour of the emerging body of law and
public policy that has attempted to control the anarchy of
11/15/2011 Providing a comprehensive treatment of staffing procedures;
policies; techniques; and problems; this guide is a proven;
useful tool that managers and HR can use to build stronger;
more resilient organizations.
1/12/2011 Closing the gap between the idealized leader and reality;
between book learning and street smarts; this handy resource
shows managers and aspiring leaders at all levels how to
master ten key roles and practice them on a daily basis.
2/8/2012 Taking entrepreneurs through the process of assessing
market size and growth; market trends and needs; emerging
technologies; competition; and distribution patterns; this book
offers a step-by-step guide to researching and documenting
1/20/2011 If you are considering a job in another country—or are already
committed to one; this informative book answers the questions
expats will have about the cities that companies send
employees to most often in the Western Hemisphere.
1/21/2011 Drawing on the author's experiences with hundreds of leaders
from America’s most successful and admired companies; this
book offers customized coaching to help leaders overcome
challenges; leverage opportunities; and maximize their talents;
7/14/2011 Emphasizing practical advice from real board leaders on what
worked in their boardrooms; what didn't; and what they expect
in the future; this book will become a worthy guide for board
members brought on by Sarbanes-Oxley and the quest for
3/22/2011 An indispensable resource for anyone with a question relating
to workplace practice or policy; this handbook helps lay the
foundation for building a rewarding; inspiring; and productive
workplace; where people come to work each day with smiles
8/30/2011 Providing practical insights on Wall Street and its functions
and operations; this book presents "must know" information
about organizations; professions; and transactions that can
help you make deals; get ahead in your career; or better fund
7/13/2011 Featuring examples and case studies from real businesses;
this book presents a wealth of ideas that will enable any
business to quickly and affordably deploy Web 2.0 best
practices to gain customers and maximize profits.
8/6/2007 Illustrated through real-life examples that will resonate with
readers both professionally and personally; this book offers
tools and techniques for identifying individual and common
goals; reaching consensus; and communicating the results
6/22/2011 Built around case histories showcasing 12 SMEs that have
outstanding records of sustainability; this unique; hands-on
guide will help readers choose and develop sustainability
strategies and undertake the marketing and management
8/20/2007 Featuring current data; case examples and applications from
around the world; this handbook tackles every major
dimension of globalization and demonstrates how the issues
play out in a global context.
6/28/2011 Providing a vehicle to communicate important leadership and
management concepts that are applicable to today's
institutions; this book illuminates many of today's most
pressing leadership challenges; including retaining
3/29/2004 This book examines the influence of culture--specifically;
Confucian values and Chinese traditions--on foreign direct
investment; joint ventures; management styles and theories;
and organizational behavior.
8/17/2007 Drawing from a wide variety of case examples; this prepratory
guide showcases cutting-edge techniques that are being
tested in the public and private sectors to demonstrate how
crisis management can be "hardwired" into the corporate
3/8/2004 This text is a sit-down-and-roll-up-your-sleeves international
business negotiations guide explaining the key gates and
pitfalls of making successful deals in Asia; Saudi Arabia;
Australia; and Germany.
3/17/2005 Designed to help bosses move beyond mediocrity and toward
greatness; this insightful book offers simple; yet powerful
guidelines that bosses can use to set themselves apart and
make the kind of impact today's organizations sorely need.
2/8/2005 Written for anyone with an interest in doing business in China;
this handbook reveals why the Chinese market is a success-
oriented move; as well as the risks involved with economic
engagement in China.
3/22/2005 With over 30 years of first-hand experience; the author of this
text dispels myths and stereotypes regarding Latin America;
and offers a concise and authoritative approach to conducting
business in this lucrative; dynamic region.
3/15/2005 This insightful text presents a conceptual approach in
examining why and how employee assistance programs have
been steadily retreating from the worksite within the last 10-15
years.
4/19/2004 This text explains how to combine new interactive Intranet
Web-based technology with new managerial software to focus
on strategic decision making; effective team management;
and the big picture.
3/24/2004 A toolkit for survival and coping with unemployment; this book
explains how to minimize your chances of being laid off; how
to negotiate the best outcome during the severance process;
and how to re-enter the job market from a position of strength.
8/30/2005 Drawing on the world of sports to provide a solid foundation in
the managerial arts; this text analyzes the ways key decisions
are made on the playing fields and locker rooms and applies
these lessons to the corporate context.
6/24/2005 Written for managers; HR professionals and union officers;
this practical text shares insights related to success and
failure of gainsharing and goalsharing; and provides useful
information for those designing and implementing gainsharing
10/24/2005 Providing essential guidance for entrepreneurs; marketers;
product developers; and business strategists; this text
presents a detailed plan to: identify top customers; and
position your company and products to those customers
6/19/2007 Featuring dozens of colorful examples and useful tips; this
book presents a practical approach to interpreting signals and
symbols around the world; overcoming stereotypes; and
mastering the nuances of international communication.
7/24/2008 Based on a multi-year research project by experts in HR
management; economics; and communications; this book
showcases the practices of organizations that are actively
hiring; training; and retaining people with disabilities--and
3/7/2005 Drawing on 25+ years of experience with HPTs; the author
traces their history in a variety of industries; analyzes key
factors that contribute to success--or failure--and offers a
comprehensive guide to building and managing them
3/9/2005 Showcasing the experiences of 32 firms in a variety of
industries; this practical book focuses on the practical angles
of designing; executing; and successfully managing an e-
commerce strategy that works for your company.
10/6/2005 Drawing from extensive primary research and best practice
examples from a variety of pioneers in the field; the authors
introduce the mega-portal concept; illustrate how it works; and
show readers how to implement it in their own organizations.
11/30/2011 Offering a primer on Indian culture and its opportunities; this
unique guide will help Western business people enter the
Indian market; make the best use of Indian manufacturing
facilities; and create and develop successful; long-term
6/28/2005 More than half of all mergers and acquisitions fail to meet
established objectives of value creation. This straightforward
book is a practical guide to further ensure the successful
outcome of business M&A activities.
4/5/2004 This text critiques the concept of leadership as understood in
the last 75 years and looks to the twenty-first century for a
reconstructed understanding of leadership in the postindustrial
era.
3/24/2004 This is a practical guide to dispelling the fears that women
have about asserting themselves in the workplace. It offers
tips; pointers; and advice for women at all levels of the
corporate world.
8/7/2007 Using stories from front line experiences and examples from
successful leaders; this book demonstrates how leaders who
embark on a management philosophy of personal
accountability imbue their organizations with qualities of
3/30/2004 Aimed at front-line and senior managers faced with ongoing
reorganization and an increasingly reluctant workforce; this
book examines what it takes to facilitate problem solving;
decision-making; and workforce retention and commitment.
10/30/2008 Covering the full spectrum of marketing-related issues; in their
business and cultural contexts; this innovative book deals with
such issues as reputation and trust building; relationship
marketing; sales management; and customer privacy.
business and cultural contexts; this innovative book covers
consumer demographics; multi-media communication
strategies; and micromarketing.
business and cultural contexts; this innovative book explores
the impact of new technologies on acquiring and retaining
customers.
10/29/2008 From branding to public relations; e-tailing to customer-
retention strategies; overseas expansion to promoting sports
products; this innovative book covers the full spectrum of
marketing-related issues; in their business and cultural
3/11/2005 Drawing on a five-year study of thousands of firms; this book
presents three building blocks of a market-driven
infrastructure; and identifies eleven core skills service firms
can apply to master the marketplace and achieve long-term
3/17/2005 Written in the clearest possible terms for nonspecialists; this
reference defines the coverage and limitations of patent law
and its protections; and shows how they are applied in the
courts and in practical application.
9/12/2008 Providing a sophisticated and thorough; yet accessible
resource on patents and intellectual property due dilligence;
this book will help managers place their corporations on a
solid footing in patent matters.
7/13/2005 The study of business cycles explains why economies grow
and contract; experiencing periods of prosperity and pain.
Todd Knoop offers a fascinating journey through the history of
economic thought; and traces the evolution of business cycle
6/16/2011 Showcasing examples of both large and small organizations
who have successfully implemented social media strategies;
this guidebook outlines a comprehensive strategy for success
with social media; including practical information on watching
3/14/2005 Drawing from an in-depth study of two dynamic organizations;
this book provides a multi-dimensional perspective on the
evolving relationships among technology; geography; and the
structural and cultural aspects of work in the digital age.
4/27/2007 Dispelling popular myths and misconceptions about the
composition and behavior of this segment; this book presents
a comprehensive approach to analyzing affluent consumers--
and creating; promoting; and selling innovative products and
2/18/2004 The author of this straightforward text provides an essential
focus on dynamic workplace theory; questioning the current
and future value of today's bureaucratic; hierarchic
organizational structure.
6/16/2011 Stressing the need for firms to evolve to remain in sync with
an ever-changing marketplace; this book focuses on ten areas
proactive business leaders must address as they guide their
companies through everyday activities and into the future.
4/5/2004 This guidebook illustrates the legal issues involved with
developing and hosting Web sites; explains how to minimize
liability; examines online privacy; marketing and advertising;
and much more.
8/3/2007 Integrating insights from management and psychology to offer
practical techniques for overcoming common barriers to
effective listening; this guide provides the tools to engage in
productive dialogue with colleagues; supervisors; employees;
5/15/2006 Examining the complexities of change from a manager's
perspective; this indispensable guide provides readers with
tools to help themselves; their employees; and colleagues
engage in the change efforts that will propel their
5/29/2008 Focusing on the key purposes of coaching; this practical book
will help readers develop the qualities and skills to align
individual and organizational goals and forge dynamic;
productive relationships.
8/6/2007 Featuring diagnostic exercises; worksheets; examples; and an
extensive listing of resources; this guide will provide
individuals and teams with the tools to promote effective
communication; capitalize on diversity; and improve
8/6/2007 Providing a compendium of practical insights on the art and
science of management; this book reinforces the powerful
influences business and popular culture have on each other.
4/20/2004 The author of this text contends that the role of multinational
corporations (MNCs) is increasing in importance while the
influence of nation-states is declining; and this trend will
benefit the cause of worldwide economic prosperity.
3/15/2005 Written by leading experts in the legal field; this detailed book
explains and analyzes the impact and implications of The
Sarbanes-Oxley Act and how it pertains to the rights of those
who dare to come forward with evidence of wrongdoing.
3/16/2001 A well-reasoned guide to understanding the importance of
CRM to e-business.
5/4/2001 A complete overview of Microsoft Project 2000 and how to use

it to manage projects from the most simple to the most
complex.
4/29/2003 Your one-of-a-kind guide to project planning.
1/12/2002 A guide for setting up a successful home office.
2/21/2001 What makes Web marketing work.
2/17/2001 Tested ideas to build repeat business gathered from all-sized

companies from around the world.
3/22/2001 A holistic process of smart thinking and creative problem-

solving based on distilled; tested principles.
4/4/2001 Churchill’s personal style teaches business leaders how to

manage; decide; and communicate with clarity; foresight and
courage.
4/4/2001 Shows how to shift old assumptions around problem solving.
2/23/2001 Everything you ever wanted to know about brands and why
they should be nurtured and protected.
4/14/2001 Strategies that cost next to nothing; presented in short

“soundbites;” to
promote your internet or bricks and mortar business.
2/21/2001 This book shows organizations how to succeed in ways their
slower; play-it-safe competitors may never experience.
3/31/2001 The leadership style of a former American president who

changed an entire nation.
4/4/2001 A biographical example of extraordinary leadership skills that

stand the test of time.
8/31/2001 Essential communication skills for successful sales people.
2/16/2001 Aimed at executives; this tale teaches the true essence of

leadership.
4/18/2001 Secrets of business success -- seen through the eyes of

lengendary Silicon Valley start-ups.
1/5/2011 Why are some parts of the world so rich and others so poor?
This fascinating book suggests a new and provocative way in
which culture--not exploitation; geography; or resources--
explains the wealth; and the poverty; of nations.
10/19/2009 Drawing on rich data and in-depth interviews with family
members and managers; this book reveals how strategic
decisions and complex political; social; technological; and
economic forces drove Santander's unprecedented rise to
9/11/2012 Offering profound insights into the fundamental nature of
outstanding performance; this book discusses the dangers of
luring talented "star" performers away from their current
positions at your competitors' companies.
9/14/2012 Offering a concise introduction to OTC markets by explaining
key conceptual issues and modeling techniques; this book
covers the basic methods for modeling search and random
matching in economies with many agents.
9/18/2012 Tracing the deepening fault lines in a world overly dependent
on the indebted American consumer to power global
economic growth and stave off global downturns; this sobering
book outlines the hard choices we need to make to ensure a
10/15/2012 Challenging the public and its leaders to rethink finance and
its role in society; this important and timely book argues that
finance should be defined not merely as the manipulation of
money or the management of risk but as the stewardship of
12/16/2010 Introducing identity and related norms into economics; this
book bridges a critical gap in the social sciences and explains
that the limits placed by society on people's identity can also
be crucial determinants of their economic well-being.
10/19/2009 Explaining how market rebels are the real force behind the
success or failure of radical innovations; this book reveals how
activists succeed when they construct hot causes that arouse
intense emotions; and exploit cool mobilization.
1/14/2015 In this book of immense practical and intellectual importance;
Nobel Prize-winning economist Edmund Phelps draws on a
lifetime of thinking to make a sweeping new argument about
what makes nations prosper--and why the sources of that
11/19/2009 Written in an approachable style befitting Smith's own clear;
yet finely honed rhetoric; this book is intended for professional
philosophers and political economists as well as those coming
to Smith for the first time.
3/30/2009 Offering a unique distillation of two and a half centuries of
military wisdom; this book identifies a pattern of proven
leadership; and will benefit anyone who aspires to lead a
country; a squadron; a company; or a basketball team.
12/27/2010 Providing a comprehensive treatment of the theoretical
concepts and modelling techniques of quantitative risk
management; this book equips readers with practical tools to
solve real-world problems.
9/18/2012 Clearly explaining the foundations of Bayesian decision
theory; this book is a wide-ranging exploration of standard
theories of choice and belief under risk and uncertainty; and
discusses the various philosophical attitudes related to the
11/23/2009 Through the use of detailed; up-to-date country and industry
studies; this book provides an authoritative and detailed
analysis into the causes of technological innovation and its
relationship to economic performance.
8/6/2013 Providing a nontechnical introduction to P-NP (the most
important open problem in computer science); its rich history;
and its algorithmic implications for everything we do with
computers and beyond; this informative; entertaining book
8/12/2013 Revealing why international financial cooperation is the only
solution to today's global economic crisis; this book provides a
blueprint for how renewed international leadership can bring
today's industrial nations back into financial balance--
1/12/2015 Taking an in-depth look at the history of our current economic
predicament and the Great Depression; this timely; important
book explains what went wrong and why; and demonstrates
why international leadership is needed to restore prosperity
10/20/2009 A captivating story about economic growth and the unseen
forces that create and sustain economic harmony around us;
this book offers a new appreciation for how our economy
works and the wondrous role that the price of everything plays
3/24/2011 Examining the effects and unforeseen perils of competing and
winning; this ambitious book challenges the prevailing wisdom
about competition; revealing it to be a force that can make—
and break—even the most successful organization.
11/25/2009 Using extensive field studies on venture-capital-backed
businesses to examine how technology really advances in
modern economies; this book explains why know-how
developed abroad enhances--not diminishes--prosperity at
12/10/2010 Rich with lessons and insights from leaders and political
thinkers down through the ages; this engaging book sets out
to deepen your understanding of what leaders do; how and
why they do it; and the pitfalls and challenges they face.
12/30/2010 Covering sixty-six countries across five continents; this book
presents a comprehensive look at the varieties of financial
crises; and guides us through eight astonishing centuries of
government defaults; banking panics; and inflationary spikes.
10/13/2014 By looking at the barriers holding women back and the social
forces constraining them; this book shows women how to
reframe their interactions and more accurately evaluate their
opportunities; and also shows them how to ask for what they
9/7/2012 Taking readers through the origins; consequences; and
implosion of a system of ideas whose time has come and
gone; this book explains why we must find a way to kill the
dead ideas once and for all if we are to avoid an even bigger
6/12/2003 A JIT expert provides the most vital information available on
the visual workplace by describing the Japanese 5S
workplace "pillars" we call Organization; Orderliness;
Cleanliness; Standardized Cleanup; and Discipline.
10/31/2002 Enhance brilliance; efficiency and self confidence in your
organization with this guide's strategies and methods.
6/12/2007 Providing a blueprint for building a Lean foundation for your

office; this logical; step-by-step guide offers a unique;
systematic method for managing any effective workplace.
11/8/2007 Through case studies and actual A3s; this compelling book
illustrates the simplicity and completeness of the A3 tool and
its applications to regulatory documentation as well as
activities of daily work.
12/10/2013 By supplying a roadmap to help you find and eliminate waste
in your HR processes; this book describes exactly what HR
excellence means; and outlines dozens of proven approaches
as well as a hierarchy of the exact steps required to achieve it.
9/25/2002 This guide clearly explains the AQP process and how to
situate development in the structure of planning strategies.
6/18/2013 Facilitating the understanding required to divide your

organization into small units with self-supporting accounting;
this book supplies the tools to achieve a system of
management whereby all amoeba members focus their
6/2/2011 Based on the author's personal experience with Toyota’s
master teachers and with companies in the midst of great
change; this book is a business novel set in a failing New
Jersey auto plant focusing on the tribulations of Tom Pappas;
8/10/2011 Explaining how innovative organizations can find sustainable
solutions to seemingly intractable problems; this book
demonstrates how honest appraisal; intelligent planning; and
vigilant follow-up have led to dramatic improvements in a
1/30/2006 Updated and finely tuned for 2005; this new criteria includes a
focus on an organization's business ethics and governance
systems; and asks how a company plans to stay operational
during an emergency event; such as a terrorist act or a natural
11/6/2002 This is an essential reference for managers planning to apply
for the Malcolm Baldrige National Quality Award.
5/17/2004 This updated edition illustrates the key relationships that exist
among the criteria and details how the scoring scale operates;
both critical aspects of coordinating and writing a Baldrige
Award application.
9/3/2008 Written in an easy-to-read format by one of the best-known
authorities on the Baldrige criteria; this book explains how to
prepare for a site visit; its purpose; what the Baldrige
examiner looks for; and the questions typically asked during a
4/6/2004 The newest edition of this straightforward book illustrates the
key relationships that exist among the criteria and details how
the scoring scale operates; both critical aspects of writing a
Baldrige Award application.
11/5/2012 Providing a complete and accessible introduction to process
maps; this guide explains how relationship maps; cross-
functional process maps (swimlane diagrams); and flowcharts
can be used as a set to provide different views of work.
11/9/2002 Improve process and production with this guide's strategies
and techniques to a lean organization.
4/10/2014 Discussing the fundamentals needed to be competitive in

today’s marketplace; this book explains how to eliminate
waste so you can meet and even exceed your customers’
expectations regarding service; quality; and cost.
7/9/2007 Explaining how to construct a performance index; this book
provides managers with the right metrics for evaluating
important aspects of performance that are not accurately
tracked by most companies and government organizations.
1/4/2010 Offering a complete overview of the Theory of Constraints and
its impact on engineering and managerial economics; this
book thoroughly explains how to identify and remove
variations and maximize capacity to achieve bottom-line
8/15/2014 Outlining a roadmap for reshoring using a step-by-step
methodology; this practical book provides business leaders
with the understanding to make the right decisions regarding
reshoring their products back to America.
8/22/2014 Outlining the actual organizational and planning models used
by the LEGO Group to build a true Global Learning
Organization; this book supplies clear descriptions of how and
why TWI was used as the foundational tool for success in
12/12/2013 Beginning with an overview of Quality Management Systems
(QMS) and systems thinking and the impact of QMSs on
financial performance; this book introduces the authors' own
time-tested methodology for designing; implementing; and
8/9/2013 Introducing the authors’ proprietary ENOVALE methodology;
this book provides leaders and managers of any organization
with a strategic framework to initiate and maintain innovation
and achieve a sustainable competitive advantage.
6/20/2013 Packed with numerous workshop tools; agendas; and
activities that detail each of the six stages of the business
process improvement (BPI) method; this book presents a
process that promotes the use of facilitator-led workshops to
8/25/2014 Distilling the wisdom of Carl von Clausewitz's monumental
1832 classic On War; this book taps into the universal lessons
of strategy to uncover potential solutions to some of the most
obstinate competitive problems.
5/22/2014 Defining and discussing both the formal and the informal
communication systems within an organization; this
straightforward book demonstrates the importance of good
communication and details the four types of poor-quality
6/5/2013 Supplying readers with a clear understanding of important
background material on the different types of healthcare
providers; this book demystifies contractual language for
anyone interested in learning more about the specific systems
8/9/2013 Discussing the evolution of lean and green independently as
well as the opportunities that exist in their integration; this
book offers opportunities for innovation that can
simultaneously reduce dependence on natural resources and
9/19/2005 By providing a practical guide to implementing the missing
links needed to sustain a lean implementation; this text offers
critical guidance on developing and using the key elements of
a lean management system.
2/15/2011 If you are a leader at any level in an organization undergoing
or considering a lean transformation; this book shows you how
to implement a transformation that cannot fail by developing a
culture that will have all your stakeholders involved in the
8/6/2015 Including case studies; examples from the healthcare and
process industries; and several worksheets; this practical
book provides critical insights and approaches to make any
Lean transformation an ongoing success.
11/28/2012 Describing how to merge Lean principles with the cultural
virtues inherent in R&D; this book lays out the logic of why
Lean implementation isn’t strictly for manufacturing and
describes why it can be just as effective in R&D organizations.
2/21/2003 Provides the details and new techniques for implementing
lean in the complex environment that manufacturers face on
their own shop floors.
1/4/2010 Exploring the challenges of applying current methodologies to
create a lean office; this book can help create a lean office
that can compete vigorously against the best organizations in
the world.
4/10/2007 Following the case study of a manufacturing company that
has already created a Future State Map; this book displays all
tools and techniques in their proper context and shows how to
apply them in sequence to launch an implementation.
6/18/2013 Providing time-tested advice on how to reduce waste and
enhance efficiency; this clear and practical guide illustrates
the various types of errors that can hurt productivity and
outlines proven solutions to prevent or correct them.
3/24/2007 Designed to help you develop and implement a correct and
successful kanban system for your company; this compelling
book explains appropriate kanban techniques based on
specific environmental factors and company needs.
7/9/2007 Walking you through a simple; step-by-step method for taking
a mass production workforce and turning it into a lean thinking
workforce; this helpful book explains the necessary skills;
training; and attitude to march in the direction of Lean.
8/4/2015 Focusing on the process for developing and implementing a
successful turnaround business plan; this thorough resource
details how to identify the root causes that trigger a
competitive crisis; and identifies 13 types of competitive
5/21/2014 Featuring interviews with leading industry experts; both
domestic and international; this book explains how industrial
engineering practices are shaping healthcare and illustrates
the most common factors involved with successful Six Sigma
1/31/2011 Providing helpful methods and metrics for effecting true
change; this book highlights how to avoid common
improvement traps that inhibit many organizations from rising
above the rest.
1/12/2012 Detailing immediate paths for improvement fundamental to
primary care; hospitals; and managed care; this text moves
the focus from reactive controls to the proactive efficiency
required to implement real and sustainable quality
1/22/2003 A fresh; innovative; and tried-and-true structure for creating
fast transformations and implementing waste-free
manufacturing.
12/10/2013 Presenting information in bite-sized chunks supported by
charts and graphs; this book supplies you with a new way to
view leadership that is based on learning and continual
modification in response to prevailing conditions.
10/8/2002 This reference presents a clever synposis of a complete
design process; and examines how knowlege; skill and
behavior are relative to the process.
12/21/2005 By applying the Toyota Production System to service
organizations; this text demonstrates how managers can
reconnect with operations; see the waste caused by the
current organization design; and exploit opportunities for
12/5/2013 Filled with actionable advice you can use immediately; this
book lays out a practical; how-to approach to identifying
business strategies and creating value-driven technology
roadmaps in your organization.
11/18/2004 If you seek to produce measurable results in your
organization; this book is for you. Based on a four-phased
model; the book provides practical and useful methods that
you can use immediately and points out habits you should
6/6/2007 Showing you the mechanics of implementing hoshin kanri; this
workbook will help you systematically improve your brand
equity; implement Lean manufacturing and Six Sigma; and
integrate your suppliers into a Lean and Six Sigma
1/8/2014 Weaving classic works from Sun Tzu; Carl von Clausewitz;
Mao Tse-tung; Niccolo Machiavelli; and other renowned
strategists; this book defines the historical origins of strategy
and supplies timeless insight into how successful leaders
10/31/2002 This guide provides an all-inclusive management structure for
arranging a business' goals with the certainty of the market.
11/2/2005 Addressing the need for kanban implementation guidance;
this is a comprehensive; in-depth guide to implementing a
kanban within the value stream. The book carefully explains
each component of a kanban system within the context of pull
7/13/2011 Providing a comprehensive Lean Six Sigma case study from
start to finish; this book presents all of the data used by a
team as they implement Lean Six Sigma in a distribution
center; allowing readers to extrapolate and implement the
8/14/2014 Describing how to use Standardized Work forms to identify
easy opportunities for process improvement; this essential
book includes simple tools and forms that readers can use to
achieve quick improvements to boost morale and sustain
12/20/2013 Using numerous examples; charts; and drawings to illustrate
the interaction between operator; machine; and material; this
book discusses process analysis charts; Standardized Work
charts; Standardized Work combination tables; and operator
11/16/2006 Including a step-by-step plan for extending lean to the entire
supply chain; from planning through implementation; this book
will teach you proven methods for sustaining success and
continuously improving.
6/8/2015 Including case studies of actual results in healthcare
innovation from three continents; this book provides concrete
examples of the five levels of innovation present in healthcare;
and presents new concepts; methods; and tools for advancing
8/24/2006 Containing a variety of case studies taken from articles
published in the Lean Manufacturer Advisor newsletter; this
book allows readers to learn how to move products and
services to the customer quicker while eliminating waste and
11/18/2014 Drawing on lessons from one of the best models of success;
the evolutionary model; this book explains why your
organization must proactively seek out changes or variations
on a continuous basis for ensuring excellence by testing out a
9/20/2002 A guide to "continuous improvement" (Kaizen) in your
organization or business.
2/11/2003 Kanban will help your company increase flexibility to respond

to customer demand; coordinate production of small lots and
wide product variety; and simplify the procurement process.
3/15/2006 Providing supply chain management teams with a roadmap
for installing fundamental kanban concepts; this workbook
illustrates how to apply kanban replenishment systems and
improve material flow.
7/24/2013 Explaining how to apply kanban replenishment systems to
improve material flow; this step-by-step guide provides
readers with a detailed roadmap for achieving a successful
and sustainable kanban implementation.
10/15/2002 Learn to properly compute customer approval and worth;
value of products and services; and employee contentment
with this resourceful guide.
8/24/2014 Illustrating key concepts with realistic scenarios drawn from
actual work situations; this practical guide is focused on
interpersonal management skills and explains what it takes to
improve how you communicate and relate to your employees;
11/26/2012 Detailing the steps required to sustain improvements; this
practical book supplies time-tested guidance for effective
leadership throughout a Lean transformation in any
organization.
10/29/2002 A comprehensive reference for managers on how to guide an
organization sucessfully.
12/27/2013 Complete with case studies that illustrate real-world

applications to the virtual challenges presented in each
chapter; this book provides the virtual project manager with
the tools and techniques to improve e-leadership and
10/22/2007 To satisfy the growing interest in applying lean to non-
manufacturing operations; this practical volume responds to
reader desire for real-world lean administrative and office
applications.
12/29/2010 Following a logical and detailed progression; this manual will
help you rethink the way your organization views information
flow by providing the building blocks of a comprehensive
information-flow system.
2/25/2006 Written in a conversational; easy-to-read style; this practical
book provides in-depth descriptions of cultural issues in a lean
transformation; and offers advice for getting employees to
actively support lean concepts and philosophies.
8/10/2015 Investigating the fragile nature of a Lean culture and the
resulting effects on people and the company when the culture
shifts; this book illustrates the methods several companies
have used to achieve successful Lean transformations that
12/30/2010 Drawing on his years of working with hospitals; Mark Graban
explains why and how Lean can be used to improve safety;
quality; and efficiency in a healthcare setting.
6/18/2013 Filled with stories and anecdotes from a number of industries;
the easy-to-read and humorous book explores how to use
Lean to free up resources from within the organization to
support and ‘fund’ innovation and inspire a culture of
12/6/2013 Illustrating the leadership behaviors required to achieve
sustainable success; the book is ideal for leaders in the
healthcare industry looking to initiate Lean improvements to
clinical and non-clinical processes.
10/20/2005 Covering manufacturing logistics; including its interaction with
production control; this book illustrates how to avoid shortages
while maintaining low inventories and utilizing increased
capacity and flexibility generated through lean manufacturing.
8/3/2011 From fundamental concepts to integrated planning and control
in pull production and the supply chain; this practical book
introduces the Lean philosophy and illustrates the effective
application of Lean tools with real-world case studies.
2/7/2003 A plain language guide to the lean production system written
for the practitioner by a practitioner.
1/8/2008 Delivering a comprehensive insider's view of lean

manufacturing; this accessible book helps readers grasp the
system as a whole and the factors that animate it.
2/2/2016 Written for the practitioner by a practitioner; this
straightforward book delivers a comprehensive insider's view
of Lean management and offers a common sense approach
that makes it an easily accessible resource for every team
1/9/2014 Using proven examples and quantifiable evidence; this book
demonstrates that repetitive flexible supply (RfS) is not only
possible; but that its implementation can help you reach a new
level of improved performance in manufacturing and across
1/26/2011 Offering the same advice that they have successfully applied
to corporations across the globe; the authors of this book
provide step-by-step instruction on how to build partnerships
of mutual improvement and success through supplier
3/3/2004 This book provides purchasers and supplier development
professionals with the tools needed to transform procurement
from a mere cost center to a profit generator.
3/13/2006 Written in a conversational; easy-to-read style; this book
provides real-world information about the practical issues of
managing the lean supply chain and working with supply chain
partners.
4/8/2015 Presented in a compelling story format; this practical work will
give managers the tools to succeed in rallying and training a
workforce to achieve Lean goals through a substantive
change in culture.
1/18/2016 Providing an unprecedented look at the successful application
of lean to the innovation creation process; this insightful book
illustrates validated lean principles and key concepts with a
case study of The Goodyear Tire & Rubber Company.
10/30/2002 The one-stop; concise dictionary to business lingo.
12/10/2013 Examining the performance gap between good organizations
and great ones; this book guides you through the
implementation of new knowledge and skills around Lean; and
explains how to find and improve on areas where waste exists
12/30/2010 Demonstrating how to apply the proper tools and processes to
move your organization from a production or sales orientation
to a truly market-based focus; this eye-opening book teaches
you how to identify and capture the Voice of the Market.
11/29/2007 Geared for manufacturers that have hundreds to thousands of
active part numbers with few or no ongoing forecasted
volumes; and job shops that build only to order; this book
focuses on eliminating non-value-added activities and
10/31/2002 This step-by-step guide provides the methodologies that can
allow you to produce products without flaws or modification.
12/30/2010 Providing the rationale; approaches; and tools needed to

embrace a companywide allegiance to lean principles and
practices; this book will teach you to throw out what’s wasteful
and improve upon that which has value.
5/21/2014 Filled with tools and documents to help readers communicate
more effectively; this book explains how to maximize the
unique skills of management engineers in a health care
setting and provides guidance on tried and true techniques
11/14/2005 With employees working in a network of domestic and foreign
facilities; manufacturing managers need a plan to bring
structure to this complex environment. This guide will improve
communication between managers and those outside
1/2/2014 Integrating previously unpublished research results with
illustrative case studies; this authoritative book offers time-
tested methods and little-known tips for achieving successful
transfer of technology along with the skills required to operate
12/27/2013 Presented in a highly organized and easy-to-assimilate
format; the book includes examples from actual healthcare
processes; plus numerous illustrations and margin assists that
call your attention to key points.
5/20/2015 Including many illustrations and sample worksheets to aid
understanding; this book focuses on simple practices and
avoids complex theories and presents several powerful
techniques to identify; analyze; rearrange; and deploy the
6/21/2003 This book guides managers through a series of manufacturing
decisions such as product mix; process improvement; make-
or-buy; and capital investment.
8/22/2014 Focusing on the necessary data collection efforts; this book
will help you identify easy opportunities for improvement and
will guide you through the process of creating value
propositions for the ideas that will drive the organization’s
6/6/2011 Including an array of examples that demonstrate how the
concepts discussed can be applied across a range of
industries; this all-inclusive book facilitates a fundamental
understanding of standardized work principles and the logic
9/16/2015 Given the on-going changes and challenges faced by today’s
health care organizations; this book provides a practical;
leader-led and team-based approach for reengineering
organizations and transforming leaders and teams while
1/17/2014 Discussing how to align enterprises with the patient at the
center; this book describes the historical context of the
biopharmaceutical value chain and the current set of
challenges facing the industry; and then details the author’s
12/23/2013 Examining Lean processes in the context of the authors’
academic research in-progress; this insightful guide illustrates
the impact of culture on the implementation of Lean
Manufacturing (LM) across various geographic and cultural
1/8/2014 Supplying answers to commonly asked questions; this book
this book provides a set of tools to define how you want to
change your organization’s key performance drivers and then
develop a customized accelerated approach to achieve the
1/8/2014 Addressing the beliefs and attitudes that can be detrimental to
your organization’s competitiveness; this book offers simple
methods to structure your data to assist in communicating
clear and logical conclusions across the organization.
3/15/2004 The authors of this text present a step-by-step method for
transforming a manufacturing company's financial functions to
support lean manufacturing.
1/25/2003 Designed to help organizations eliminate the six big losses
associated with machinery.
4/6/2015 Describing how to identify a department's functional deficits;

shortcomings; and waste; this book provides a set of detailed
instructions to help you construct your departmental;
divisional; or organizational functional tree structure (FTS) and
12/4/2002 In addition to providing a formula; this book illuminates the
rationale of managing project risks allowing project and
product development managers to successfully adapt the
process to their organizations and projects.
10/30/2002 Help sharpen your problem-solving skills with this guide's
hands-on processes.
5/20/2014 Illustrating how operations relate to the rest of the

organization; this concise and straightforward book provides
an understanding of the production and operations
management (P/OM) functions as well as the processes of
1/22/2003 Make improvements in manufacturing with this guide's
methodology of QRM; as well as how to put it into practice; its
benefits; and more.
6/20/2013 Tracing the author’s decades-long continuous improvement
journey; this engaging book walks readers through vivid shop
floor experiences to convey a genuine feel for the
environments in which Lean Six Sigma transformations occur.
7/22/2013 Covering key topics on working with people; including training
and retraining; this practical guide outlines time-tested
organizational structures and methods to help you reduce
variability and deliver high-quality products consistently.
12/13/2002 This text exemplifies how manufacturing and office cells have
steadily gained in popularity over the past two decades.
12/27/2013 Using hundreds of figures and tables to illustrate key

concepts; this authoritative book clarifies the long-accepted
statistical and logical processes of Six Sigma and provides
you with tools you can use again and again in your own real
2/18/2004 This clear-cut text cuts through the fluff of conventional Six
Sigma jargon and provides the reader with a solid
understanding of what defines a Six Sigma initiative and what
is expected from the organization; management; and
11/13/2003 This handbook contains tools for use by teams engaged in Six
Sigma activities; and includes a complete collection of the
latest improvement techniques and Six Sigma tool strings.
1/30/2004 This book provides the roadmap for showing how a proper
focus on enterprise asset management and the associated
MRO supply chain can be a source of huge savings and
strategic advantage.
12/13/2013 Detailing a data-driven methodology to help you set
boundaries for effective decision making; this book will inspire
manufacturers to achieve world-class production and
efficiency standards—one factory; one business at a time.
1/6/2011 Containing a compilation of articles originally published in
AME’s well-regarded 'Target Magazine;' this compelling
volume provides accounts of challenges encountered and
methods applied by organizations in pursuit of lean.
8/12/2015 Discussing the most common set of tools and methodologies
used in improvement projects within organizations; this
concise; no-nonsense book supplies a concise overview of
each tool along with references to resources where readers
9/28/2002 Examines cost-effective advances to boost the work
environment; safety and quality.
5/30/2015 With examples of innovative business ideas that you can
present to your customers; this book provides a practical
framework for becoming a successful consultative seller and
shows how to use the blue ocean strategy to identify
10/12/2002 This handy reference provides a guided tour through the
fundamental elements of benchmarking: Analysis; Discovery;
and Implementation.
10/15/2002 Prevent failures; defects and errors with this handbook's
explanation of failure mode and effect analysis.
1/6/2011 Providing expert advice to help shorten the learning curve for
FMEA teams to conduct effective and efficient FMEAs; this
book shows how to use FMEAs to assess; evaluate; and
prioritize areas of risk; and then implement actions to reduce
11/11/2014 Using an easy-to-follow story format to simplify and explain
Hoshin Kanri; this book provides a new understanding of
Hoshin Kanri as a powerful deployment system for strategic
planning; defining a direction and priorities; and aligning the
10/15/2002 This concise reference clearly details the essential features of
the diverse performance measurements.
10/12/2002 Make accurate enhancements in your business through this

guide's work flow and customer-supplier correlations.
11/20/2014 Providing an easy-to-follow; systematic approach to

conducting Lessons Learned on a project; this straightforward
book covers concepts that are applicable to all types of
organizations that implement projects and need to conduct
10/15/2002 This concise reference provides necessary facts about and
insight into quality auditing so that it may be used as a
management tool.
11/29/2004 This book is a handy source for comprehending reliability
concepts; interpreting reliability requirements; and
understanding reliability reports. It explains concepts in simple
and straightforward language for all employee levels.
11/29/2004 This valuable text provides a step-by-step approach to
applying lean initiatives to the office environment. It is
essential for those looking to improve their production support
activities by identifying waste; establishing performance
4/7/2015 Demonstrating how to incorporate the Kano philosophy into
your day-to-day activities; this book explains how to establish
a value proposition for your organization and; more
importantly; how and when to provide "delightful" service.
12/30/2013 Sharing real and practical examples and stories from leading
healthcare organizations; this book provides an introduction to
kaizen principles and an overview of the leadership behaviors
and mindsets required to create a kaizen culture or a culture
12/6/2013 Presenting a holistic synergy of impartial laws of economics;
science; and human behavior—a synergy that Ford called the
universal code; this book offers proven solutions to the decline
of the American middle class; and the offshoring of
2/2/2016 Providing information against the backdrop of the automotive
manufacturing environment; this book proposes a new model
using a kaizen approach that will help readers improve mass
and energy flows in manufacturing environments that already
8/5/2015 Including 100 practical tips for the manager of international
teams; this invaluable book provides practical insight into
interpersonal communication against a cross-cultural
background; and applies these frameworks to four key
12/31/2009 Providing methods and tools to help build a motivated
workforce and lay a foundation for continuous improvement;
this practical how-to guide takes readers through the ins and
outs of planning and executing Kaizen Events in non-
3/26/2015 Including diagrams and charts that illustrate concepts and aid
in understanding; this comprehensive dictionary provides a
succinct description of Lean terms as used in a healthcare
setting; and defines healthcare terms and acronyms that
5/19/2015 Using a compelling novel format; this insightful book will help
you realize that a leader’s greatest skill must be in coaching
great performance from your people; and you will learn exactly
what it takes to lead a Lean organization that thrives socially;
11/11/2014 Complete with brief summaries and examples of the most
important tools in Lean management systems development in
each chapter; this book provides a reliable roadmap for
deploying a Lean management system across your
7/29/2005 Use this clear; concise guide to find out: how to apply lean
methods and tools to the office; what other companies have
done; how they have done it; what they have achieved and
what challenges they faced.
12/16/2013 Filled with diagrams of the tools you’ll need; this insightful
book supplies a comprehensive framework to help you
organize and process the vast amount of information currently
available about Lean; quality management; and continuous
12/18/2013 Filled with graphical illustrations; easy-to-follow explanations
and numerous examples of both good and bad
implementation; this plain-English reference explains
performance mapping and measurement techniques at widely
1/6/2011 Providing a compilation of case studies from units in different
hospitals around the Pittsburgh region that successfully
applied industrial principles; this book shows how such
principles can make healthcare safer; more effective; and less
10/30/2002 A concise employee guide to understanding the requirements
for the Baldridge Award; and overall to help improve quality of
business.
2/20/2004 This guide is designed to help readers understand the criteria
for the Malcolm Baldridge National Quality Award. It provides
assistance in interpreting and using the criteria to improve an
organization.
10/28/2005 Beginning with answers to commonly asked questions about
the Award criteria; this guide breaks down 19 items under the
seven category headings of the Baldrige criteria with concise
explanation and quick tips of what excellent companies do in
8/11/2015 With hundreds of pictures; forms; tools; and tips; this easy-to-
follow book for deploying Lean and TPS in healthcare
describes how to engage all staff and draw out their ideas in
daily huddles; and offers ways that staff can try out their ideas
1/20/2015 With game-changing thinking; thought-provoking principles;
and eye-opening examples; this insightful book brings to life
the operating intelligence of a process mind and demonstrates
why process is the most innovative product you can build.
12/3/2012 Illustrating how measures can impact employee behavior;
bottom-line profitability; and customer satisfaction; this fast-
paced business novel provides the understanding required to
select the appropriate measures for your organization.
9/29/2002 A step-by-step set of ideologies which exemplify root cause
analysis and how it can be implemented in your organization
or business.
6/11/2015 Detailing a proven recipe for applying Lean; Six Sigma; and
the Theory of Constraints in a manner that will maximize
return on investment; cash flow; and net profits; this book
uses a compelling story format to guide readers through a
10/11/2006 By comparing and contrasting the world-class product
development process of Toyota with that of a U.S. competitor;
this book analyzes the effective product development
methodology that has made Toyota the most forward-thinking
10/4/2006 Readers of this innovative workbook will be able to perform
detailed step-by-step methods for the three most essential
tasks people in management positions must perform.
6/20/2013 Focusing on the purpose of Lean methodologies; techniques;
and principles; this insightful book compiles more than a
century of combined experience from management-level
employees who supply little-known insights about the Toyota
11/15/2011 Focusing on the actual training course concepts and methods
used by Toyota to develop employee skill level; this workbook
will help you master timeless techniques that will improve your
ability to conduct improvement in almost any setting and
3/7/2006 Containing a variety of case studies taken from articles
previously published in Lean Manufacturer Advisor; this
collection provides real-world information about the practical
issues of TPM implementation.
5/1/2006 Exploring a crucial piece of a Lean initiative that has been
overlooked throughout U.S. industry; this powerful guide will
help standardize training processes and assist front-line
supervisors in teaching new operations to workers quickly and
1/6/2011 Through exceptionally well-documented case studies; this
insightful volume demonstrates how pioneering organizations
are combining new tools with a new way of thinking to reinvent
the way we deliver health care services in this country.
3/29/2011 Taking readers step by step through Virginia Mason's journey
as it seeks to provide perfection to its customer – the patient;
this book demonstrates how to use the Toyota Production
System of lean principles; tools; and methodology to transform
2/18/2005 Filled with real-life success stories that illustrate how
companies have profited through the use of lean
methodologies; this book provides a practical and
comprehensive approach to implementing strategic intent in
2/3/2015 Describing how high-performing organizations can create a
strategy and build a culture of innovation and learning; the
book includes extensive citations of authors in the field who
add value and justification for the practices covered in the text.
5/21/2014 Clear; concise; and containing many examples from public
and private enterprise; this insightful book is essential reading
for anyone who needs to make the best possible strategic
decisions for moving an organization forward in today’s rapidly
1/25/2007 Providing current insight into successful strategies for
managers; maintenance and non-maintenance professionals
alike; this thorough book reviews what it takes to achieve
excellence in maintenance--a key business process in capital-
9/15/2015 Identifying new technologies and processes that can help to
reduce HR labor costs while increasing efficiency and quality
of care; this detailed guide examines the weaknesses that
exist in the hiring and employee management practices of
3/26/2007 Laying out the differences between Lean and Six Sigma; this
practical book defines the distinct power and focus of each;
and details why and how to use them together in a
synchronized and complementary way.
7/25/2003 In this text; the authors take their Value Stream Management
Storyboard and apply its 8-step process in the context of case
studies in order processing; customer service; and other
administrative office applications of lean.
1/22/2003 Apply and maintain a planned; lean implementation with this
guide's eight-step process.
8/7/2015 Detailing the unique features of process operations and why

they require additions and adjustments to traditional VSMs;
the straightforward book walks readers through the steps in
analyzing the map.
5/22/2014 Illustrated with several case studies of some of today’s most
prominent companies; this expert guide presents a coherent
approach to bringing together the best of manufacturing and
service processes for overall business profitability and
7/28/2015 Supplying an inside look at process improvement from the
world leader in applying Lean methods to health care; this
book presents key lessons learned as well as the best
practices developed at Virginia Mason during its 12-year
10/13/2006 Clearly illustrating how successful organizations such as
Boeing and Maytag have implemented visual tools in their
operations; this practical; easy-to-read guide offers in-depth
descriptions of 5S; standard work; mistake proofing; kanban;
6/2/2011 Providing useful information for thinking and behaving in
adaptive ways that can be applied to any organization; this
book will help readers improve their own business
improvement processes through the concepts; models; and
6/20/2013 Outlining proven approaches for seamlessly integrating Lean
and Six Sigma methodologies with learning and teaching
process improvement; this accessible book will help to
improve your courses so that participants acquire essential
11/9/2002 This guide presents an example for establishing significant
performance assessments as well as strategies for
development.
8/16/2007 Explaining how performance differences between factories are
due to the way people use the machines; this book provides
strategies and tools to make the technical and managerial
decisions that turn working with machines into a lasting
2/13/2013 From scheduling personal appointments; utilizing voicemail;
and taking time each week to plan to-do lists; to designating
days and times for specific tasks; and eliminating unnecessary
meetings; this concise guide will help you maximize your
4/20/2012 Presenting techniques to help you divide your time among the
various priorities and goals in your life; and achieve
equilibrium; this book will show you how to spend your time in
ways that are in alignment with your values.
7/15/2011 If you present in business situations where you need to
motivate; persuade; and hold the attention of a group; this
book will provide tested strategies you can learn and practice
to improve your skills.
7/15/2011 Mentoring has a significant beneficial impact on the life of the
protégé. This book will show you how to effectively be a
mentor for employees and help them achieve their highest
visions of themselves.
7/15/2011 Are you wading through email every day? Would you like to
reduce the amount of time spent in your inbox? This book will
show you how to use email as an effective communication
tool; so you can avoid having your inbox monopolize your day.
7/15/2011 Do you plan your life as carefully as you plan your vacations?
This book shows that when you manage your time effectively;
you experience results; recognition; free time; clarity; and
focus.
7/10/2013 Being organized will give you more control over your life and
your time. You must find the time and the self-control to
achieve organization through proper systems. This guide
provides a series of self-assessment questions that will enable
4/20/2012 Containing myriad physical; psychological; and behavioral
strategies; this concise book will help you overcome fear; calm
yourself down; and leave you confident; competent; and
composed for your next presentation.
7/15/2011 Is Facebook a time sinkhole for you? Social media can be a
useful tool or an "attractive distraction." Use this book to help
you set proper boundaries; so you don’t waste half your day
on social media sites.
7/15/2011 Technology CAN increase your productivity if you use best
practices for email. This book will guide you through 12 steps
to follow so that your inbox becomes your friend.
4/4/2014 Including a leadership team assessment; group reading
guides; and bonus self-development resources; this book
shows you how to quickly drive strategic initiatives and get
great results from your team.
7/15/2011 So many things compete for our attention in the workplace; it’s
often very difficult to concentrate. This book will teach you
how to be present; keep your brain sharp; and focus on the
task at hand.
7/15/2011 Although not everyone has the natural ability to live out of a
suitcase or do business from a laptop; with a little practice;
you can learn to love your travel time. This book will show you
how to be at your productive best while traveling.
7/11/2013 Discussing the important components of a Time Management
system; this book asserts that rather than thinking of it as a
good/bad or right/wrong decision; or that there is one correct
method; there are some principles that are foundational to
4/20/2012 You may try to react to changes in your work and personal life
in a positive and productive manner; but it can be
overwhelming and confusing when it comes to helping others
adjust to change. This book discusses how you can help your
4/20/2012 Good leaders understand that time management is not about
squeezing more into their days; it's about you and your people
spending time productively toward the accomplishment of
organizational goals. This innovative book presents three key
7/19/2012 Offering suggestions that will help you take advantage of all of
the great things that result from working on a team; this
concise book shows you how to relate more productively;
more efficiently; with less stress; and with greater results; with
7/20/2012 Including tips for analyzing performance issues as well as tips
for taking corrective action; this concise guide addresses
some of the issues that impact your employees’ ability to give
you stellar performance every day; including their motivation;
7/19/2012 Does the speed of life leave you feeling tested; bested;
toasted; and roasted? This innovative book offers a multitude
of physiological; psychological; behavioral; and environmental
productivity strategies that will show you how to leave the
8/3/2012 Do you get 100 emails every day? Do you feel like you're
slowly drowning in a sea of paper? Does the sight of your
messy office and overflowing email in-box frustrate you? This
concise book provides you with scores of new tips and
2/13/2013 Helping HR professionals strike a balance between controlling
interruptions and staying informed; this book discusses time
management principles so you - and your employees - can
maximize productivity.
2/12/2013 Examining the C-Suite version of productivity; this book
describes six keys executives can use to maximize workplace
productivity: Prioritization; Scheduling; Focus; Organization;
Efficiency; and Attitude.
7/19/2012 Focused on helping you improve your professional image
when interviewing for a job; this valuable book reveals some
things that you can do right off the bat to increase your odds
of leaving a favorable first impression and projecting a strong
7/17/2012 Helping you learn to cultivate tolerance instead of impatience;
optimism rather than pessimism; and gratitude versus an
ungrateful spirit; this concise book will change the way you
think; cope; and react.
2/13/2013 In this competitive economy; just being able to do your job is
no longer enough. This concise guide provides a series of
high-potential; proven methods that can help you to reach
peak performance and achieve breakthrough results.
2/12/2013 Offering strategies to help you better manage your time; this
book shows how to prioritize important tasks and figure out
how you can delegate; how you can streamline; how you can
eliminate; how you can stop being a perfectionist; and how
7/17/2012 By explaining the six different decisions can make to process
any type of information; this concise book will show you how
to keep up with the new things - and for a little time each day;
go back to the old items - and use the 6 D’s on them until your
7/16/2013 SERVICE is SURVIVAL. We’re all competing for customers. If
you don’t provide good service to them; they’ll go somewhere
else. This book will teach you how to get new customers and
keep the ones you have by practicing the four things all
2/12/2013 When we look at questions on morality – that is; concepts
such as good and bad; right and wrong; justice and virtue –
we can apply them to customer service. This book discusses
eight ethical ways to treat customers.
7/19/2012 Reviewing the factors that contribute to your professional
image; this concise book offers strategies for marketing
yourself as approachable so that people like you; trust you;
and want to do business with you.
2/15/2013 Do you find yourself continually racing against time? Do you
feel that you have so much to do that it's difficult to get
anything done? This book will show you how to set priorities
and focus on what's truly important; plan and schedule your
7/16/2013 Do you find yourself continually racing against time? Do you
feel that you have so much to do that it's difficult to get
anything done? This book will teach you how to set priorities;
focus on what's truly important; and schedule your day.
6/25/2012 By following Laura Stack's step-by-step Productivity Workflow
Formula; this practical guide will show you how to organize
your life around the tasks that really matter and let go of those
that don’t - while maintaining your sanity.
approach. Full of facts and figures about all aspects of
business; this book informs; amuses and gives you plenty to
approach. This definitive branding guide analyzes the nature
and benefits of brands.
11/23/2009 Starting from the premise that people’s attitudes to business
have changed; this book is an intensely practical and also
inspirational guide to how you can build a better future for your
business and yourself.
approach. This book explores every element of the new
business consulting world.
2/14/2007 The Economist" covers a wide range of subjects with
approach. This book provides a framework for businesses to
ensure their ethics meet standards that enhance their
12/6/2006 “The Economist” covers a wide range of subjects with
confidence; wit and authority--the Economist Books mirror this
approach. This book provides the tools; tactics and techniques
for making effective strategic decisions in business today.
approach. This book is aimed at anyone who wants to make
sense of the modern economy and grasp how economic
approach. This book will show how to avoid the mistakes
others have made and how to detect weaknesses in emerging
approach. This lively; accessible guide shows what needs to
be done to ensure high standards.
approach. This book explains what economics is about; its
strengths and shortcomings and the challenges facing
approach. This book is an expansive A-Z with several hundred
entries that explain the essentials of successful negotiation.
8/29/2008 Written for those dealing with the money side of a small or
growing business; this book discusses the various problems
encountered including personality clashes; running out of
case; ill-thought out expansion plans and misconceived
7/28/2011 Organized like a convivial meal with friends; this clever and
witty book leads readers through many of the mysteries of the
economy; and is far more satisfying than even the most
gourmet banquet.
11/25/2009 Being futurewise is about shaping the future; making history;
having contingencies; staying one step ahead. This forward-
thinking guide explores six major trends that we all need to be
prepared for and adapt to.
11/28/2012 Dispelling popular misconceptions about strategy; this bold;
insightful book presents a jargon-free explanation of how to
develop and take action on strategy - in business; politics and
beyond.
approach. This definitive guide explains how to analyze and
assess the strengths and weaknesses of any company.
approach. For those who want to get ahead in business; this
guide is full of practical help on building flexible; easy-to-use
approach. This book is designed for those who wish to
translate an inspired idea into a successful business.
approach. This comprehensive guide discusses every aspect
of preparing and using a business plan.
approach. This highly accessible guide provides the keys to
understanding all the major and many lesser economic
approach. This practical guide explains financial jargon;
financial statements; management accounts; performance
approach. This book gathers the most influential ideas and
thinkers that have defined modern management into one
approach. This guide explores the ideas that have most
influenced approaches to business management during the
approach. This book explores ways to render organizational
design effective; encouraging high performance and
approach. This guide focuses on the essential steps
necessary to see a project through.
approach. This book is a clear and comprehensive guide to
how the European Union operates.
2/14/2014 Illustrating each technique with lots of examples; both from
clients the authors have worked with and from the world at
large; this book teaches readers how to apply an inside-the-
box approach to develop any type of product; service; or
2/7/2014 Based on over thirty years' experience interviewing world
famous figures from Bill Clinton to Angelina Jolie; this
insightful; fascinating guide presents firsthand knowledge of
the secrets of those who achieve power.
5/27/2010 Written by a well-known and admired business leader; this
book shows how it is possible to run a company with time and
respect for everyone involved; and how this enables a
company to excel.
8/29/2008 With straightforward advice and practical guidance; this
handy; informative and provocative book looks at the role of
the managing director in a growing business; and examines
some of the tools needed in order to help the business grow
approach. This book demonstrates how to analyze the way
markets are likely to behave in order to determine the correct
11/27/2012 Authored by the world's pre-eminent executive coach;
Marshall Goldsmith; this book focuses on the importance of
organizational momentum and explains what leaders must do
to foster it. Readers will come away with a new; hyper-
8/29/2008 Short; concise; and with clear; helpful advice; this essential
guide was written specifically to help medium sized
enterprises grow successfully and avoid the mistakes that ruin
so many.
approach. This invaluable guide demonstrates how readers
can communicate effectively with numbers.
11/9/2012 Whether overcoming geographical obstacles; winning decisive
battles or meeting sales targets; history shows that oblique
approaches are the most successful; especially in difficult
terrain. This book will show you how.
1/22/2010 Short; concisely written; and with clear; helpful advice; this
handy and informative guide looks at the role of the owner and
how it changes as the business grows and develops a life of
its own.
5/27/2010 Revealing how the world’s best sports organizations keep
their teams winning; this book shows how any business can
use their methods to get to the top and stay there.
approach. This book contains rankings on more than 200
topics in subject areas as wide-ranging as geography; the
approach. Full of facts and figures about the world today; this
book is a mine of fascinating data that will both inform and
11/26/2012 Presenting a lively; well-argued and practical guide to
corporate governance; this book is for real managers who are
trying to deal with real issues - who are looking to the thinking
collected under the governance heading as a source of help;
3/18/2013 Fusing psychology; business; history and current affairs; this
authoritative book explores how the evolution of leadership
affects us all - and; by doing so; provides deep; practical
insight for all of us into our personal and professional lives.
approach. This book gives advice on effective writing; points
out common errors and cliches; offers guidance on
approach. This book shows how to overcome the strategy-to-
performance gap and implement strategy effectively.
11/27/2012 Examining companies such as IBM; Procter & Gamble;
Mexican-based Cemex and Japanese-based Omron; this
book provides models that businesses small and large can
use to stay on track; outstrip the competition; and attract and
8/11/2009 Easy to read and apply; this book provides the techniques and
tools of coaching that are vital for anyone who wants to
develop a team of people who will perform effectively and who
will relish working with you.
11/20/2012 Explaining how to move beyond Power Point slides and
spreadsheets to create purposeful stories that can serve as
powerful calls to action; this valuable; entertaining book shows
how to craft; deliver and own a story that is capable of turning
7/29/2011 Helping readers achieve what Queen Elizabeth I; Henry
Kissinger; Louis XIV and Machiavelli learned the hard way;
this book explores the tactics; triumphs; and failures of great
figures who have wielded - or been victimized by - power.
2/7/2014 Presenting a manifesto for how to operate in the twenty-first
century; where everything has been turned on its head; this
book shows how the power game of success can be played to
your advantage - in business and in life.
5/27/2010 Based on the author's interviews with CEOs and his
experience shaping big ideas at companies such as Andersen
Consulting and the National Trust; this lucid and provocative
book shows how to find; communicate and manage your own
2/7/2014 Presenting 39 easy-to-follow rules that apply to any industry
and any company; large; small; public; private; online or High
Street; this book will help you; no matter what your position or
job title; secure the most revenue-boosting asset you could
8/28/2008 Providing a program of learning for all directors; this book
argues that directors must develop a broader mindset to deal
with the uncertainty of higher-level issues such as policy
formulation; strategy; supervision of management; and
7/28/2011 Authored by A.G. Lafley; chairman and CEO of Procter &
Gamble; and Ram Charan; named the "hottest management
consultant in America" by Newsweek; this book shows how to
make innovation the center of activity in your business; driving
2/14/2014 If you’re a business owner or an entrepreneur looking for
answers on how to weather this latest storm; or prepare
yourself for the next one by growing your business and
creating jobs; this book offers management strategies that you
2/12/2014 Featuring sections on subjects everyone can relate to; from
the professional to the personal; this book will probe and
enlighten on everything; including what your boss really thinks
about you; whether you are in the right job; and what
1/28/2014 Based on the author's years of experience in high-level
consultancy; this book explains the real-life factors that lead to
success or failure; and will help you establish yourself as more
effective and distinctive than your competitors who follow the
11/28/2012 Offering insights into how organisations can stand out from
the herd; this book discusses the notion that the application of
uncommon sense - thinking or acting differently from other
organisations in a way that makes unusual sense - is the
7/28/2011 Recently named as one of the world's five most-respected
executive coaches by Forbes; Marshall Goldsmith shares his
expertise and one-on-one coaching practices to help you
overcome your unconscious annoying habits; and lead you to
3/14/2013 Providing food for thought for anyone looking to be more
persuasive; this book is full of practical tips based on recent
academic research that shows how the psychology of
persuasion can provide valuable insights for anyone
4/28/2014 Whether you are an experienced practitioner or a beginning
project manager; this invaluable guide provides you with the
principles; concepts; tools and techniques you need to
develop your own value management practices.
12/22/2004 A new edition of this title is available and can be easily
accessed via the “Related Link” below.
2/27/2013
The fifth edition of the PMBOK® Guide continues the tradition
of excellence in project management; featuring a tenth
Knowledge Area; redefined data information and information
1/29/2009 Now in its
flow for fourthconsistency;
greater edition; the PMBOK® Guide
and four new continues the
planning
tradition of excellence in project management with a standard
that is even easier to understand and implement; with
improved consistency and greater clarification.
3/4/2013 Presenting the current knowledge and understanding of
complexity in projects; this practice-oriented book will help
practitioners and their managers improve future practice; and
will guide research into answering those questions that will
3/4/2013 Including 81 graphics to simplify and summarize concepts and
results for enhanced understanding; this book provides
significant and specific results that accomplish a step forward
in academic research and offer practical value to practitioners
2/27/2002 A multi-year benchmark study of Fortune 500 companies
shows what really works when it comes to project
management.
10/14/2008 Challenging two commonly held views found in the project
management community; this book shows that the project
manager’s competence does contribute to project success;
and different competence profiles are required on different
8/10/2010 Providing materials directly related to the construction
industry; such as safety; environmental; financial and claim
management; this guide identifies the generally accepted
practices within the realm of construction project
3/5/2013 Presenting data collected through interviews with stakeholders
for projects in Brazil; China; Nigeria; Thailand; UAE; UK; and
USA; this book examines the interaction of culture and views
of project success in a comprehensive way.
3/28/2002 In the current complex; uncertain business climate; project
management must go beyond its traditional approaches and
formulas.
8/27/2010 Aiming is to help project managers better comprehend and
gauge the current level of EVM practice and its user base; this
book looks at reported barriers to improving EVM’s adoptions
and use; and explores some critical success factors for
2/22/2011 Discussing the two different perceptions of the EVM concept;
this book focuses on employing the concept based on
implementing a few fundamental principles and using project
management best practices; which applies to all projects; of
2/27/2002 Understanding the dynamics of project development and more
effectively managing outcomes.
2/14/2006 Providing guidance to project management practitioners

familiar with EVPM; as well as those who are new to the use
of this technique; this book addresses EVPM applications for
medium and smaller projects; while still being relevant for
8/30/2010 Providing a number of training exercises and scenarios; this
book explores ways to make emotional intelligence training
more effective; and investigates how emotional intelligence
correlates with being successful at working in projects.
3/16/2002 The best project control articles from the Project Management
Journal and PM Network.
8/31/2010 Highlighting the challenges in contemporary project

management practice; this research aims to help project
managers find the realities of project management and the
strategies to incorporate the complexity of a project into the
3/5/2013 Offering a comprehensive survey and discussion of the theory
surrounding multiple project management offices (PMOs); this
book provides a report of international research with a multi-
disciplinary approach that integrates the foundations of project
9/2/2010 With useful insights and some tools for the design and
implementation of governance frameworks; this report seeks
to provide better understanding of how the governance
framework and the projects interact and how the framework
8/17/2010 Through four in-depth case studies; this book investigates
distinctive characteristics of project-oriented organizations that
necessitate specific HRM practices and considers the
implications for organizations; projects and individuals.
8/12/2010 Featuring a collection of academic studies related to trends in
allied disciplines of project management; this book examines
how they might significantly impact project management in the
future.
2/15/2013 Examining 17 field case studies completed across a variety of
business sectors; this book explores the importance of
effectively handling unexpected events in highly complex
projects.
6/18/2014 Incorporating the wisdom of experienced international
development (ID) project managers; this book provides an
unprecedented look at the unique characteristics of ID
projects; the methods being used to manage them; and the
3/16/2002 The best "Project Management Journal" and "PM Network"
articles teach relevant leadership and management principles.
8/31/2010 Through a survey of 40 teams; their project managers and

their sponsors; this book explores the relationship between
team performance and team learning based both on theory
and on real-world projects.
10/10/2008 Presenting a framework to understand the concept of aligning
project management to business strategy; this book analyzes
18 successful projects and identifies the 11 common factors
found in all of them.
5/12/2014 Highly approachable and written for a wide range of
audiences; this unique book will be of value to anyone whose
livelihood depends on an organization's ability to successfully
change and meet the needs of an evolving business
3/5/2013 Drawing upon academic research and real-world examples;
this highly accessible guide breaks conflict down to its base
components and takes an insightful look at the human and
process factors involved.
5/5/2014 Drawing equally upon experience; cutting-edge research; and
proven management models; this invaluable book teaches
how to identify and engage stakeholders up front; how to find
out what they really want and how to manage; monitor and
9/19/2006 Taking an organizational-wide perspective; this study
examines middle managers' roles and responsibilities in
program and portfolio management; and identifies best
practices of successful companies.
3/19/2009 Providing the tools necessary for organizations to measure
their maturity against a comprehensive set of best practices;
this book introduces organizational enablers to promote
smooth transitions within the domain; stages; and process
5/1/2014 A must-read for anyone seeking to assess and improve
organizational performance; this guide communicates the
practical business value of using OPM3 as the standard by
which an organization measures itself and transforms
8/29/2006 By combining the collective skills and technologies in project
management and collaboration; this essential guide provides
a blueprint for best practices in virtual project environments.
6/19/2003 This is a collection of some of the most important writing
relating to the people side of project management that the
Project Management Institute has produced in the last five
years; and concetrates on human resource management.
4/21/2014 Putting “soft” skills into a “hard” framework that readers can
use for themselves and their team members; this practical
guide provides readers with the tools and techniques that not
only help them improve their own personal performance; but
3/29/2002 A no-nonsense view of project management fundamentals.
4/30/2010 Providing a breakdown of the credential exam contents as a

guide for areas to study; this book describes the tasks that risk
professionals perform and the knowledge and skills used to
complete each task.
4/30/2010 Providing a breakdown of the credential exam contents as a
guide for areas to study; this book describes the tasks that
scheduling professionals perform and the knowledge and
skills used to complete each task.
10/29/2008 A key component of successful project management is the
ability to glean key learnings from the experience. This book
helps readers reflect on project learnings and designate a
process to implement them across the organization.
2/6/2002 Understanding and using politics in project management.
2/14/2006 Expanding on the Earned Value Management (EVM)

information in the PMBOK® Guide; this valuable; detailed
book will provide you with greater return on your project; and
results that will directly benefit your organization.
11/19/2008 Acknowledging PCM as a supporting discipline to the project
processes during the project lifecycle; this standard is a
reference for the project manager; team and other
stakeholders; for understanding PCM and applying it
8/10/2010 Providing a benchmark for the project management profession
that defines the aspects of Project Risk Management; this
guide emphasizes those principles that are fundamental to
effective; comprehensive; and successful Project Risk
11/25/2008 Describing the hallmarks of a sound schedule methodology;
as well as offering quantifiable means for assessing the
maturity of a schedule model; this book provides the tools and
information needed to effectively schedule projects with
5/7/2014 Describing the hallmarks of a sound and effective schedule
methodology; this systematic guide presents seasoned
practitioners with the tools and information they need to
efficiently and effectively schedule projects with confidence.
3/27/2007 Serving as a guide for defining work as it relates to a specific
project’s objectives; this book teaches what characteristics
constitute a high-quality WBS and discover the substantial
benefits of using the WBS in every-day; real-life situations.
2/15/2013 Exploring the role of procurement thinking and processes in
project success or failure; this rich book explains that the
issue of supply and its role in projects is insufficiently
recognized and incorporated into best practice guidance and
3/25/2007 Offering a glimpse into the future of project management; this
provocative book provides a valuable blueprint for the future of
the profession; and a preview of the path it may follow as it
moves toward professional recognition.
11/20/2008 Based on a global role delineation study to update the PMP
credentialing examination; this book describes the tasks
(competencies) that PMPs perform and the project
management knowledge and skill PMPs use to complete each
4/29/2003 Provides a simplified understanding of the nature of project
risk and opportunity and a systematic approach to risk
reduction.
2/25/2006 Presenting the methodology and results of an investigation of
project categorization systems; this report analyzes the
challenges and limitations project managers face as they
introduce more formal classification systems.
3/8/2002 Fifty project management case studies.
8/10/2010 Drawing on the collective experience of project management

leaders from around the world; this book identifies and
evaluates the likely future of project management; exploring
key issues that will affect everyone involved.
4/22/2003 Develop your professional career objectives by using these
assessment tools in your project management work.
4/21/2014 By examining project management as an example of

management innovation; this book presents an empirical
investigation of the implementation journeys of organizations
seeking to improve this specific management practice.
3/26/2002 The Project Management Institute’s first practice standard.
2/16/2006 For educators; trainers; administrators; practitioners; and

individuals interested in pursuing the PMP credential; this
book describes the tasks that PMPs perform and the project
management knowledge and skill PMPs use to complete each
4/9/2003 An excellent resource for educators; trainers; administrators;
practitioners; and individuals interested in pursuing PMP
certification.
10/10/2008 Providing general context for the definition; assessment and
development of project manager competency; this book
outlines the key dimensions and identifies those competencies
that are most likely to impact project manager performance.
4/10/2013 Based on extensive research; online surveys; and interviews
with senior executives and project managers from six
countries; this book maps out a model for advancement for
program and project managers; and contributes new thinking
3/7/2013 Based on extensive research; online surveys; and interviews
with senior executives and project managers from six
countries; this book maps out a model for advancement for
program and project managers; and contributes new thinking
3/5/2013 Rigorous and detailed; this book provides an explanation of
the management of project portfolios; analyzes relationships
between the sources of uncertainty in dynamic environments
and mechanisms put in place by organizations; and suggests
2/28/2013 Described as "a master class taught by your most thought-
provoking professor" and "a troubleshooting session with your
most trusted mentor;" this groundbreaking work uses classic
economic theory to present a new perspective on the art and
5/2/2014 Written in a straightforward question and answer format with
multiple choice questions; this essential companion covers
key project management themes and concepts of the project
management framework and the ten project management
7/29/2010 Featuring clear; direct writing; and questions that are quick; to
the point; and stress the core essentials of project
management; this guide will help fine-tune your development
skills; as well as test your knowledge.
3/22/2006 Offering 200 multiple choice questions covering the key
themes and concepts of the project management framework;
this book will enhance the breadth and depth of your
knowledge of a complex and fascinating profession that grows
4/15/2003 With a focus on doing the right thing right the first time; Lew
Ireland has constructed a solid presentation on how to invest
in quality throughout all the project management processes.
8/17/2010 Combining the wit of 'Fortune' magazine with the
sophistication and rigor of an academic contribution to the
'Project Management Journal;' this guide explores real world
data from 52 U.S. corporations and finds the key to high return
2/23/2011 Offering a fun; quick approach to broaden your practical
project management knowledge; this book allows you to test
your knowledge and expand your skills through story
questions about interesting and mind-opening situations faced
3/7/2013 Outlining an overall process model that characterizes
knowledge production in an innovation project; this well-
researched book argues that knowledge representations and
their properties of concreteness and complexity play a central
11/1/2010 Documenting three years of fieldwork and cross-disciplinary
analysis conducted between May 2005 and June 2008; this
monograph examines the value of project management
recognized by organizations when it is appropriately
3/30/2002 Help for project managers in making decisions faster and
more confidently.
9/25/2010 Designed to change the way you think about and understand
the WBS; this friendly; easy-to-read guide will help you learn
the secrets to mastering the WBS and obtain smarter project
results starting now.
4/22/2014 Designed to change the way you think about and understand
the work breakdown structure (WBS); this friendly; easy-to-
read guide will help you learn the secrets to mastering the
WBS and obtain smarter project results starting now.
9/3/2003 If project management had an advice columnist; he or she
would receive the same two questions every week from
project management practitioners worldwide; those questions
are answered here.
2/15/2013 Using a narrative style; this book provides a framework that
helps inform leaders of small- and medium-sized
organizations of the benefits of project management and how
easy it can be to tailor the body of knowledge to meet their
8/12/2010 Presenting academic studies related to the formal and
informal aspects of the sponsorship role; this book defines the
roles and responsibilities of the sponsor; and identifies
characteristics of effective performance within the role.
2/26/2011 Filled with examples of companies and individuals using social
media tools to improve their project practices; this book
explains how social media technologies can be used within a
company to support the making of a product through the
3/4/2013 How can today’s project be done well? How can tomorrow’s
project be done even better? This informative book will
provide guidance and an improved understanding of the
relationship between team performance and team learning.
3/16/2002 A new approach to team building.
2/16/2002 Assesses the effects of organizational and financial progress

in the use of project management techniques.
3/7/2013 Investigating the use and usefulness of project management

practices; tools; and techniques; this book examines practice
variations among organizational; project management; and
project contexts and performance to contribute to a better
2/5/2004 This collection of 28 research papers provides an insightful
overview of past and current research findings in Project
Management; and takes an eye-opening excursion along
frontiers fertile for future investigation.
2/28/2002 One hundred trends that may affect the future of project
management.
3/28/2002 Understanding the human side of project management.
1/29/2002 How to cultivate and lead highly effective teams.

3/8/2002 Using organizational and human resource skills to effectively
integrate project resources and functions.
10/29/2008 A collection of academic studies related to the human side of

project management; this book illuminates the ways in which
leadership; project spirit and conflict management skills
impact project success.
11/19/2008 As part of its ongoing commitment to advancing the profession
of project management; Project Management Institute (PMI)
funded a multi-part study of the leadership characteristics and
traits that are shared by successful project leaders.
3/23/2002 How to effectively manage multiple; complex projects.
3/20/2002 A comprehensive resource for those who want to learn more

about Project Management.
9/28/2010 By examining how PMOs exist today; this resource addresses

the roles that PMOs play in organizations; and provides
valuable insights for better creating; structuring and governing
PMOs.
3/29/2003 The purpose of this guide is to help managers add value as
sponsors of cross-functional projects; including development
projects; information system projects; organizational change
projects; and process improvement projects.
3/22/2002 Crisis management for project managers.
5/30/2007 Providing a guide to those processes generally recognized as

good practices in portfolio management; this text focuses on
portfolio management as it relates to the disciplines of
program and project management.
3/19/2009 Helping portfolio managers "do the right work;" this book
continues to recognize good practices in the discipline of
portfolio management; and contains two new Knowledge
Areas: Portfolio Risk Management and Portfolio Governance.
2/13/2013 Including new material such as Knowledge Areas; The
Defining Process Group; and The Authorizing and Controlling
Process Group; this guide offers the most up-to-date
information regarding accepted practices in portfolio
5/30/2007 Designed to help program managers achieve organizational
goals; this guide aims to promote efficient and effective
communication and coordination among various project
management groups.
3/23/2009 Now with nine new Knowledge Areas; and 14 new processes;
this updated edition continues to recognize good practices for
managing multiple projects and programs successfully.
2/12/2013 By clarifying the supporting processes that complete the
delivery of programs in an organizational setting; this guide
provides a detailed understanding of program management
and promotes efficient and effective communication and
3/19/2002 Enabling virtual teams through technology.
2/26/2011 Identifying opportunities; challenges; and best practices

unique to global project leaders who thrive on the excitement;
challenge; and complexity of managing global distributed
resources; this book delves into the nuances of virtual teams
8/5/2010 By delving into the common issues surrounding the success of
a Project Management Office; this book discusses the
technical approach with the most promise; and the hazards
involved.
2/28/2002 A guide to commonly used; project management terms and
concepts.
4/13/2005 Through case studies from a variety of industries; this
compelling guide demonstrates how successful organizations
move beyond mission statements and five-year plans to
create the processes that are necessary to carry out time-
11/2/2010 This guide aims to measure the extent to which some
dimensions of the decision-making process are valued and
used by distributed teams; as well as the influence of certain
contextual variables.
3/21/2002 How a practice known as "Value Management" helps project
managers add greater substance to their projects through idea
sharing and collaboration.
3/5/2013 Examining project management through a range of worldview
lenses such as natural disasters; this book explores the
antecedents of project management best practices; using aid
relief projects as the contextual framework to more fully
5/19/2003 Responses and views based on professional experience that
may assist executives as they evaluate their company's
disclosure controls infrastructure and processes suporting the
executive certifications.
5/30/2003 This booklet addresses in detail Section 404; a provision of
Sarbanes-Oxley that is certain to garner the attention of public
company executives in the coming months.
1/30/2007 An accessible narrative filled with facts; but written for the
general reader; this book provides authoritative data on
China's economy; foreign and domestic policy; and national
security.
10/3/2011 In an explosive account of a mega merger gone bad; James
O’Shea takes readers behind the scenes in a riveting narrative
about the larger than life players who fell from the pinnacle of
media power to the brink of extinction.
4/8/2015 Even though they may not behave in a purely logical manner;
our emotions frequently lead us to better; safer; more optimal
outcomes. This book brings together game theory; evolution;
and behavioral science to produce a surprising and very
2/9/2016 Contrasting the outlandish claims of tech zealots with stories
of those who have driven true social change; this incisive book
is a heartwarming reminder that it’s human wisdom; not
machines; that move our world forward.
5/26/2011 Authored by a sustainable business foot soldier with over a
decade’s worth of experience; this witty book illuminates the
path to climate change and reveals the insane difficulty of
implementing sustainability.
11/18/2014 Providing the operational advice you need to satisfy the
interests of your back table—the people to whom you report;
this book offers a breakthrough in how to both think about;
and engage in; productive negotiations; whether the venue is
5/21/2010 Controversial; and meticulously researched; this book
explains why the idea of energy independence appeals to
voters while also showing that renewable sources like wind
and solar cannot meet America’s growing energy demand.
7/18/2014 Leaders must possess the ability to shape opinions; inspire
followers; manage risk; and outmaneuver and outperform
rivals. This entertaining; surprising; and immensely practical
book proposes a new paradigm for decision making in synch
12/21/2015 Combining depth of analysis with lively writing informed by
surprising; memorable insights; this book is a timely and
important analysis of how we need to reset our intuition as a
result of four forces colliding and transforming the global
12/5/2012 Explaining how our attitudes towards debt have changed
throughout history; this book discusses the origins of our
country's current debt and how it will affect the global
economy and the relationship between generations.
12/18/2008 A hard-hitting; incisive; and compelling narrative; this book
explains Enron’s rise and fall while illuminating the
personalities; egos; and dreams of the people who built the
company and of those who destroyed it.
4/17/2014 Authored by the founding father of nanotechnology — the
science of engineering on a molecular level; this book offers a
provocative and mind-expanding vision of a world hurtling
toward an unexpected future.
1/14/2014 By examining what enabled Harry Markopolos to put the finger
on Bernie Madoff; and what events led Dr. Michael Gottlieb to
publish the first announcement of the AIDS epidemic; this
book uses a marvelous variety of stories to illuminate what
11/25/2014 Profiling innovative individuals and companies; from long-
established ones like Ford and Intel to upstarts like Aquion
Energy and Khan Academy; this book proves that the future
belongs to the high power density sources that can provide
5/12/2010 Through insightful storytelling and extensive interviews with
executives; workers; and leading business thinkers; this book
uses the Lincoln Electric example to illustrate how job security
can inspire powerful growth and prosperity in our
7/18/2014 Offering a unique and clarifying perspective on the problems
the Affordable Care Act won’t solve; this book illuminates how
narrow definitions of “health care;” archaic divisions in the
distribution of health and social services; and our allergy to
3/27/2015 How do you leverage change to go on the offense? This book
provides the game plan for winning in an era of ambiguity;
volatility; and complexity; when every leader and every
business is being challenged in new and unexpected ways.
11/25/2014 Providing a field-tested model for decoding how cultural
differences impact international business; this book guides
you through the subtle; sometimes treacherous terrain where
people from starkly different backgrounds are expected to
5/11/2011 The recent financial and economic crisis has touched the lives
of millions of Americans who have lost their jobs and their
homes; but many have little understanding of how it
happened. Now; in this very accessible report; readers can
5/13/2011 A timely; paradigm-shifting look at conflict; this invaluable
guide applies lessons from complexity theory to examples
from both American domestic politics and international
diplomacy and provides innovative new strategies for dealing
3/15/2011 By challenging the conventional wisdom about how to make
the right decisions in the new era we have entered; this book
underscores the growing role and impact of economists and
other social scientists as they guide our most important
4/7/2015 Delivering powerful insights into recognizing and harnessing
hidden assets that point in the direction of a new future; this
book outlines the big questions organizations need to ask
themselves about identity; leadership; and the capacity to
5/23/2011 Marshaling compelling evidence; this book shows why we
must stop thinking of the Internet and social media as
inherently liberating and why ambitious and seemingly noble
initiatives like the promotion of “Internet freedom” might have
4/3/2008 Whether you are an active investor; a homeowner; or a
contributor to your 401(k) plan; this indispensable guide will
help you understand the gross excess that has put the world
economy on the brink-and what the new landscape will look
9/18/2012 Including accounts of celebrity “delay specialists;” from
Warren Buffett to Chris Evert to Steve Kroft; this insightful
book underscores myriad ways in which delaying our
reactions to everyday choices––large and small––can improve
4/23/2015 We live in an age when our personal information is harvested
and aggregated whether we like it or not. This book explains
how data emerged to become the lifeblood of private industry;
the elixir that fuels marketing efforts to compete and expand
4/14/2015 Pragmatic to the core; this book offers vivid insights into the
discipline of strategic leadership by applying it systemically
through personal portraits of successful business leaders such
as Elon Musk; Richard Branson; and Sara Blakely; as well as
6/12/2013 Presenting fundamental information in a holistic way; this
expert book provides essential how-to guidance for medical
device integration into the electronic medical record (EMR);
health information system (HIS); and computerized patient
6/13/2013 An introduction to essential managerial instruments for the
improvement of performance; this book will help readers
achieve a higher level of comprehension of how leadership
actions may affect the behavior of individuals or groups in
7/10/2013 With practical examples and real-life pictures; this illustrative
guide demonstrates how to build robust strategies by aligning
the results of environmental and enterprise scenarios; thereby
offering entirely new insights.
1/28/2004 This is an enlightening look at how peaceful communication
can create compassionate bonds with family; friends; and
others; the book uses stories; examples; and sample
dialogues to offer solutions to communication crises both at
2/3/2004 This companion workbook provides reviews; activities; and
brief assignments that complement the liberating principles of
utilizing Nonviolent Communication in everyday life.
10/18/2011 Building on the latest research in brain science; emotional
intelligence; and organizational theory; this groundbreaking
exploration into business productivity and office management
offers both real-world insights and practical ways to build
10/18/2011 Addressing the most common workplace relationship
challenges; this practical guide shows how to use principles of
nonviolent communication to improve the workplace
atmosphere and help all employees positively affect their work
2/17/2005 Use this succinct reference to learn how to manage program
costs and risks; deal with personalities and management
issues; and more. This book will help you become aware of
the steps in creating a project in order to maximize planned
9/12/2002 This comprehensive guide highlights the basic concepts of call
center benchmarking.
8/31/2002 Exemplifies the Call Center as being an effective business

management tool.
8/17/2002 Complete with case studies; this guide examines how

simulation can be used in the analysis of call centers.
2/23/2005 As interactions with customers move away from person-to-

person; call centers are becoming a vital force for marketing
and communications. This book examines the strategic
importance of call centers in today's business world.
8/22/2002 Presents case studies of how profitable companies devise
customer value tactics; train dependable employees; employ
modern IT systems; and more.
9/13/2002 Proposes ideas for how to handle difficult matters within the
call center.
8/14/2002 Learn how to use the media to your organization's advantage

as well as protect from bad press.
4/1/2004 The authors of this text cite examples throughout military

history; including quotes; stories; and diagrams; that teach
important lessons for business leaders.
3/22/2004 This book on the perspectives of participants in successful
mentoring programs for women points to new directions for
formal mentoring practice. The program's participants highlight
polarities such as welcoming and excluding; and trusting and
12/16/2003 In an exploration of multiple facets of electronic commerce;
these essays will help researchers; business leaders; and
policy makers arrive at informed; stable approaches to an
essential facet of contemporary life.
9/6/2002 Presents managers with the tools neecesary to control the
snags associated with Strategic Alliances.
9/13/2002 Presents an array of methods to prepare and perform a

program or assignment in various fields.
9/12/2002 Explains program planning and management methods; from

core to technical.
5/5/2003 For anyone in a position to influence their organization’s
productivity; culture; and overall success.
10/18/2002 Learn how insight into various cultural viewpoints can lead to
better ways of doing business.
8/3/2002 Ideologies and suggestions for creating a less stressful; more

productive customer service organization.
1/15/2015 Aimed at students; faculty; and practitioners; this book will be

an essential tool for anyone who needs to learn or hone their
skills in how to communicate with intelligence effectively;
including how to prepare; write; and read intelligence
11/19/2014 Using interviews; personal stories; statistics; and case studies;
this inspiring guide - authored by one of America's leading
diversity experts - explains why most diversity programs fail
and how we can make them work.
11/22/2005 RFID tags are finding their way into a broad range of new
applications that have raised concerns about privacy that
demonstrate how emerging information technologies can
upset the balance of privacy; personal benefits; and public
1/6/2006 By analyzing shifting demographic patterns; the pace of
technological change; and the path of economic globalization;
this text examines the forces that will continue to shape the
U.S. workforce and workplace over the next 10 to 15 years.
10/19/2001 Getting a handle around a project is easier with project
management tools; and this book is a terrific guide to Project
2000; the leading project management software.
1/29/2002 A resource for helping executives get involved with the
Internet for the first time; using Microsoft software.
9/8/2001 An exhaustive desktop reference for non-technical; business

users of the Internet.
8/29/2002 This succinct guide will aid project managers in organizing

and supervising projects with Microsoft Project programs.
4/10/2002 Are you an owner; manager; or bookkeeper? Then you need

this book.
4/21/2005 If you want to increase your sales effectiveness and improve

customer satisfaction; the answers you’ve been searching for
are within the pages of this book. You'll also learn to avoid and
overcome the most common selling obstacles with ease.
4/7/2005 Learn from the mistakes of others and gain years of wisdom in
only minutes with the tools; hints and strategies offered in this
witty and insightful book.
5/3/2005 Great program delivery takes practice as well as learning to
cover all your bases well. This creative; entertaining book
captures the experience of professionals and shows you how
to avoid common mistakes and turn potential bombshells into
5/10/2005 Learn how to successfully handle the challenges and reap the
rewards of a diverse workplace. With practical how-to advice;
this innovative guidebook helps create a diversity "vision;"
build commitment; ensure workforce capability; and reinforce
4/20/2005 Managers and supervisors need to sharpen their coaching
skills if they want their employees to achieve high
performance. This guide details what those in charge can do
to develop their staff and help them meet (or exceed)
5/28/2005 Develop successful workplace communication techniques.
This hands-on guidebook presents tools; techniques; and
suggestions for effectively communicating in groups with
members from different cultures; genders; ages; and
5/18/2005 Whether you are filling a temporary assignment or permanent
position; this invaluable guide shows you how to start the
hiring process with clear requirements; and to use a
systematic selection process to choose candidates that meet
5/20/2005 Ideal for seasoned and novice trainers alike; this practical
guidebook explains how to measure what people learn and
what they do with what they learn; as well as shows you how
to calculate the net impact on the organization.
6/9/2005 The aim of orientation is to help a new employee make a
smooth; positive adjustment to the workplace. This guidebook
is designed to assist managers and supervisors in providing
new employees valuable information about their organizations
5/16/2005 Have you ever considered how much more could be
accomplished if you helped your employees plan for success?
This guide provides an effective system to help you set
employee expectations and provide the means to evaluate
5/27/2005 Containing many examples and proven methods which can be
applied immediately; professionally or personally; this
coherent guide explains a Six-Step Problem-Solving Model
that can be used by individual contributors; middle managers
2/21/2006 While providing the structure for putting an effective staffing
model and process into action; this guidebook presents basic
information about communication and etiquette in various
cultures at work and in society.
5/11/2005 To be effective; teams need to be structured to account for the
contributions made by team members from different
backgrounds. This guide lays out a game plan team leaders
and team members can use to achieve the benefits a diverse
5/29/2003 Gives any manager immersed in Six Sigma what he or she
needs to deal with both the “Art” and “Science” of Six Sigma.
3/14/2007 Combining more than ten years of study of decision support;

cognitive psychology; product development; and business
management with modern Artificial Intelligence concepts; this
practical book gives you the tools you need to produce optimal
1/4/2013 An inspirational; practical book for both business and personal
development. Two-time Olympian Jeremy Rolleston and ten
other famous; high-achieving Australians share tools;
strategies; psychology and stories that will help you achieve
1/4/2013 Containing insights; tools and exercises; this workbook will
help you reflect; ponder; dream discover; plan; decide; record
and celebrate...to help you create the life you dream of.
2/25/2016 Have you ever thought about moving from an individual
contributor role or management role into a business
leadership role? This informative; fun book explores the ups
and downs of business management; and includes a short
2/25/2016 Have you ever thought about moving from an individual
contributor role into management? Are you ready to take the
plunge? This informative book explores the ups and downs of
business management; and includes a short personality quiz
2/25/2016 Being subtly ignored; disrespected or treated as a stereotype
is hurtful and sometimes shocking; particularly when it comes
from someone at work. This book explains how to cope with
insults and respond constructively.
6/21/2006 Essential for any risk manager or continuity manager; this
insightful text's guidance and relevant case studies explain the
risk factors modern businesses are exposed to; and offers
strategies to successfully meet the challenges posed by risk
8/24/2004 This book provides a general outline of how to conduct
different types of audits; as well as reinforces their application
by providing practical examples and advice to illustrate the
step-by-step methodology.
5/19/2014 Using the author’s 30 years of global experience to land you in
the middle of a fast-breaking crisis; this book presents case
studies and examples to demonstrate what a top-notch leader
would say and do at every turn. After this simulation; the
12/21/2004 This book includes the precautions and procedures that
address the concerns of HIPAA; but presents them along with
other business components in order to emphasize the need
for a holistic approach when constructing and maintaining a
11/16/2011 Containing state-of-the-art summation of global body of
knowledge for BCM and RM; this first ever graduate/senior
undergraduate college text includes current international
standards; case studies; and extra chapters that focus on IT;
11/17/2014 From an acclaimed founder of the profession with 30 years’
experience in 60 countries; Andrew Hiles’ masterwork is the
closest you can get to a “Body of Knowledge” for Business
Continuity; discussing what works and why. This new edition
1/31/2005 Geared toward small and medium-sized firms; this easy-to-
use; step-by-step guide provides the basic information to
enable firms to start the development of their plans in the
"classical" business continuity planning manner.
4/26/2002 A progressive guide to applying business continuity
management to an organization.
9/22/2004 This guide to implementation of World-Class Business

Continuity Management within an enterprise may be used as
a step-by-step guide by those new to Business Continuity
Management or dipped into by seasoned professionals for
6/20/2006 Whether continuity of business operations; computer
operation; voice or data communications; trading floors or
LANs is your concern; this book provides an in-depth
understanding of recovery testing approaches; options;
12/26/2007 Providing an in-depth understanding of recovery testing
approaches; options; tradeoffs; resources and pitfalls; this
book will help you transform your recovery testing into a
powerful; disciplined and efficient development and
7/24/2013 Inspired by horrific evacuation challenges of 9/11 and based
on ten years’ research into global best practices; this
groundbreaking book by recipient of BCI’s Lifetime
Achievement Award provides guidance for evacuating people
1/10/2005 The failure to adequately address the victims and the
emotional dimensions of corporate problems changes adverse
events into crises and catastrophes. This book aims to arm
employees and managers with the tools necessary to manage
7/28/2004 This book is a guide to best practices in understanding risk
and business impact. It provides
essential guidance for the identification; management and
control of risks confronting
6/27/2012 Build and maintain a world-class Business Continuity Program
based on global standards; best practices; case studies; hard-
won insights from the industry founder with 35 years business
continuity/risk management consulting in 60+ countries.
5/16/2013 Get crisis-ready NOW! Learn from the master exactly what to
do when the whole world is watching: Stop creating victims;
Communicate effectively with all stakeholders; Prevent
lawsuits; and Reduce the negative impact of media hounds
10/31/2007 Helping position readers to engage in activities associated
with the development; delivery or maintenance of a business
continuity program; this authoritative book offers continuity
strategy best practices.
2/25/2016 Using his decades of practical experience; author Jim Burtles
walks readers through handling any contingency; and explains
how to bring people together to win executive support; create
a Business Continuity Plan; organize response teams; and
9/29/2004 This book holds the key to creating enduring; satisfying and
profitable relationships between customer and supplier. The
techniques described will help you balance service cost
against quality; leading to competitive advantage and
2/12/2013 Ignoring emotions in the workplace is high-risk corporate
behavior. This ground-breaking book helps
C-Suite Executives understand and quantify the
negative/positive effects of employee emotions on their fiscal
10/31/2002 This
bottomguide
line.explains howato
It presents successfully
tested implement
system for HIPAA
productively
with billions of dollars saved
managing human capital risk. within the industry.
9/23/2002 Gain a better understanding of the information systems

ramifications of the Health Insurance Portability and
Accountability Act (HIPAA) with this detailed guide.
1/5/2006 The events of September 11th have shown that for many
companies; changes in economic and political environments
may have significant impact on the cost of holding inventory.
This thesis analyzes design inventory policies using a
10/18/2005 In an attempt to increase our understanding of how small and
medium-sized enterprises manage their employees; this
thesis examines main determinants of HR management within
SMEs; and how certain differences affect an enterprises'
10/21/2005 Full of in-depth case studies illustrating what can be achieved
by eliminating under-utilization; this book is about man;
people; leaders; managers and the powers of behavioral
stimuli to create or destroy success-generating energies in
11/22/2005 Summarizing 30 years of practical and academic work; the
authors of this concise text explain how and why gaming-
simulation techniques have been used in Europe and the U.S.
to improve decision quality on bewildering and threatening
11/19/2008 In this authoritative; thought-provoking book; America's top
executives and entrepreneurs reflect on the lessons they
learned from rolling the die in the fantasy game of self-made
wealth and power.
2/3/2012 Featuring expert knowledge and advice from Carl Schramm;
Joel Barker; Peter Turney; Tor Dahl; Geoffrey Moore; Martha
Rogers and others; this book discusses how recessions make
us stronger; how you can improve productivity; why you
9/19/2004 This is THE technical reference for non-technical people who
need to understand Information Technology. The book
contains narrative coverage of IT concepts and systems and
more than 3;700 definitions of generic technical terms and
6/29/2006 Written for non-technical people who need to understand
Information Technology; this updated and revised guide
explains computer technology and computer terminology in
plain English.
9/25/2007 A technical reference for non-technical people who need to
understand IT; this book contains narrative coverage of IT
concepts and systems; as well as generic technical terms and
acronyms; and the most common products used in IT.
10/9/2015 Based primarily on interviews and evaluations of existing
practices and policies; this book emphasizes why companies
must have social media policies and why they are important in
governing employee behavior.
9/18/2012 Well-researched and fully documented; this handbook offers
techniques for evaluating a hire’s fit with the organization;
group; and supervisor; and their ability to execute the
company’s business strategy.
9/18/2012 Discussing the primary goals of internal assessment; this
thorough and systematic manual presents different methods
for evaluating current employees; as well as different ways of
evaluating a company's actual staffing procedures.
8/11/2012 Addressing challenges such as updating outmoded
international business policies; this resource values external
and internal comparisons for achieving a comprehensive
assessment of the overall effectiveness of assignment
3/14/2012 Using the experiences of SYSCO; Sears; Continental Airlines;
and other large; well-known organizations; this instructive field
book will guide HR professionals and company management
in their use of the profit value chain to build profitability
1/14/2014 Including numerous examples that are applicable to the HR
role; this practical book provides enough guidance and insight
into the world of business finance to promote a greater
awareness and appreciation when helping to manage the
1/14/2014 Enabling HR leaders to become strategic business partners at
all levels and across all functions in their organizations; this
resource provides the tools for HR leaders and people
managers across the organization to become more business-
3/22/2012 Based on extensive research and interviews with leading
Indian organizations in different sectors; this primer to the
Indian corporate culture and community outlines the rapid
changes occurring in the country’s business environment;
9/6/2012 An authoritative; how-to guide for team building in today's
complex workplace; this invaluable book makes innovative
contributions to both diversity and team dynamics and
demonstrates how a wide range of diversity factors help or
8/11/2012 Following a dramatic increase in the globalization of business
activities; this guide presents compensation strategies for
companies with a significant number of employees working in
foreign countries.
8/16/2012 In a concise and straightforward manner; this guide presents
the fundamental issues involved in global staffing; particularly
in developing a corporate compensation approach for
expatriate assignments.
12/23/2013 Highlighting the various ways in which a business relationship
can end; this valuable reference provides proactive and
practical tips as well as real-life examples and case studies
that will aid HR professionals in increasing retention and help
8/17/2012 Featuring a full summary of the current trends in benefits
programs; this indispensible resource presents the critical
issues in developing effective benefits and compensation
policies for individuals working abroad under local terms and
6/5/2014 Designed to help HR and line managers deal with challenging
employees in the workplace; this book enlists a novel
approach by tying together several real-life--and often
entertaining--examples of employee behavior within a broad
9/21/2015 Providing unique problem-solving approaches that engage
employees; resulting in lasting benefits for the entire
organization; this book equips business leaders; managers;
and HR professionals to come up with workable and
10/12/2015 Presenting a framework for HR managers and business
leaders to identify and extract crucial information to lead their
enterprise; business unit; or department to success; this book
demonstrates how various measures—with a particular
2/13/2014 Focusing on the day-to-day delivery of quality service that can
drive a successful partnership between HR and the rest of the
company; this handbook demonstrates how HR managers can
ensure that their teams anticipate and attend to the needs;
3/19/2012 Practical and concise; this comprehensive and empirical guide
provides an overview of the knowledge; skills; and values that
successful human resource professionals demonstrate in all
types of positions; companies; and geographies.
4/19/2012 Featuring the best management selections from HR
Magazine; this treasure trove of insights and practical tools
helps you not only tackle the most pressing challenges in your
own HR function but also train and educate managers
4/23/2012 Based on real-world case studies that address the most
pressing HR-related topics impacting businesses today; this
book provides the necessary information for designing a
human resource function and founding a reliable and
3/28/2012 Covering a broad spectrum of topics on HR management that
are essential in today’s global world; this compilation includes
real-life experiences and perspectives of HR professionals to
illustrate the many challenges and opportunities encountered
9/7/2012 Helping tackle the challenges of managing international
assignment programs in today’s business environment; this
guide highlights critical issues such as dealing with policy
dilemmas; addressing expatriate concerns; and establishing
3/8/2012 Detailing specific; experienced-based techniques for
conducting investigations of harassment based on gender;
race; religion; national origin; age; or disability; this book
provides advice on every step of an investigation; from
4/10/2012 Providing a structured plan for human resource (HR)
professionals; this detailed manual instructs corporations how
to achieve their business goals through the resourceful
employment of their staff.
4/10/2012 Focusing on business leadership practices that encourage
diversity and inclusivity; this guide points out the need to
create workplace environments guided by moral; ethical; and
equal opportunity principles and built on a foundation of
9/7/2012 The success of any global mobility program depends on a
series of complex and interlinked processes. To this end; this
guide describes the key principles and latest best practices
involved in the effective management of critical processes.
10/2/2015 Presenting case studies describing a step-by-step; proven
approach; this practical book provides insight into the different
issues; challenges; and opportunities HR faces as it tries to
show value for its employee relations and compliance
4/13/2012 Aimed at experienced HR professionals; this invaluable
handbook provides practical advice customized for those who
wish to strategically develop their careers. It not only
addresses how to avoid common pitfalls; but also offers
1/16/2014 Including new information; examples; and techniques; this
step-by-step book addresses the ROI process for human
resources and presents an approach that is rational; feasible;
and understandable to the typical HR practitioner.
9/11/2012 Incorporating the latest research and data on an emerging
corporate issue; this practical handbook examines the key
policy issues companies need to address when establishing
successful short-term assignment programs.
9/19/2012 Emphasizing the importance of understanding an
organization’s business strategy; goals; and competitive
environment to identify what talents the firm will need; this
manual shows how to increase an organization's ability to
9/19/2012 Exploring the relationship between strategy; advantage; and
staffing; this guide shows that a firm’s talent philosophy and
business creed determine its employment needs and explains
that a company’s choice and execution of hires directly relates
4/11/2012 From the perspective of the human resources (HR)
department; this practical guide provides the tools to both
investigate interpersonal conflict and eliminate the problem.
4/19/2012 Including a practical employment branding tool kit; this book
explains how to increase the ROI of recruitment and retention;
and discusses the influence of sustainability on branding--

9/6/2012 Designed
especially to
to help human resource
the younger managers and immigration
talent pool.
lawyers navigate complicated immigration laws and
requirements; this handbook demystifies an array of statutes
and regulations in a simple and straightforward question-and-
9/19/2012 Well-researched and fully documented; this manual discusses
key laws; explains the different enforcement agencies;
explores bases for lawsuits; and illustrates barriers for legally
defensible staffing.
10/1/2015 Written for HR professionals; line managers; and business
leaders; this book provides the rationale; tools; skill sets;
processes; accountabilities; and cases studies to demonstrate
the positive impact of stay interviews.
1/16/2014 Both a strategy and an implementation road map of a new
brand of diversity; this practical guide helps HR leaders
reenergize or revisit their work in light of pressures from
increasingly diverse workforce populations; tough economic
9/17/2015 Helping professionals navigate the changes in human
resource roles; which have become increasingly complex in
recent years; this business-savvy guide teaches how to
effectively communicate “up” to superiors; “down” to
4/23/2012 Filled with tools to help strategize during periods of economic
turbulence; this invaluable resource addresses important
issues such as the declining value of the dollar; 401(k) plans;
and downsizing.
11/28/2005 Sharing his insights about Bell Labs and its culture; this former
employee describes its glorious history and the events that
made Bell Labs the greatest lab of the twentieth century.
11/10/2005 By successfully merging people; processes and technology;
this clear blueprint for unleashing the power of the customer
unveils the secrets of getting--and keeping--customers for life
in this hyper-competitive world.
7/31/2002 A how-to resource for motivating employees or organization
members with an award system.
8/24/2002 A down-to-earth look at turning present clients into repeat

clients; and consequently maximizing profits.
10/4/2002 The one-stop guidebook covering employment laws; this tool

includes court cases; administrative law excerpts and more.
11/29/2005 Written for practicing and soon-to-be practicing sales people
by a practicing sales professional; this groundbreaking book
offers a new approach to selling; via human connection.
9/19/2002 A plain-English guide to workplace safety; including the
miniscule details the federal government has written about
OSHA guidelines.
9/12/2002 Advises managers to make smart payroll decisions for their
organizations; and provides case studies to explain more
complex theories.
11/9/2002 Maximize the uses of technology to help foster the formation
of individual rapport.
10/10/2002 Allow this resourceful guide to show employers; as well as

organizations how to protect themselves during the hiring-
firing process.
7/31/2002 Proposes suggestions as to how businesses should handle
workplace affairs; dating; harassment and the like.
8/20/2002 Discover the distinction between business approaches and

policies in both small businesses and large corporate firms
with this concise reference.
11/3/2005 Anyone who can successfully read people can communicate
and hold power. This hands-on text presents practical tips for
understanding the inner motivations of others; and for
controlling your own message to the world.
1/18/2006 Beginning with the legal concepts that define intellectual
property; this book offers clear; useful insights into how these
concepts work in the real world; and explains issues like fair
use; infringement; and joint authorship in layman's terms.
10/12/2002 A definitive guide to help your organization avoid workers'
comp situations; and how to address them when and if they
do arise.
1/20/2006 Featuring interviews; stories; profiles and techniques; this
book reveals the presentation secrets behind today’s greatest
CEOs and leaders and how they electrify today’s toughest
audiences.
10/20/2006 Written by an award-winning salesperson and one of the most
sought-after sales and leadership trainers; this no-nonsense
book teaches salespeople how to be top company performers;
create a posture that attracts customers; and be famous in
6/27/2007 Offering a unique look at 81 challenges that thousands of
managers face every day; this book gives managers at all
levels the insight to figure out what mistakes are holding them
back; and the tools to fix them once and for all.
1/9/2008 Whether you are a seasoned sales professional or new to the
field; this book provides smart; straightforward; no-holds-
barred advice that will help you avoid expensive blunders and
sell more in less time with less rejection and disappointment.
10/13/2006 Ideal for anyone who has never taken an accounting class;
and has no idea what a balance sheet; income statement; or
statement of cash flow is; this easy-to-understand guide will
help you get your accounting system up and running.
11/9/2009 Reflecting the journey most people take as they face money
problems and contemplate bankruptcy; this book provides a
full overview of how to navigate your business from the first
hint of money problems through bankruptcy and on to financial
1/28/2010 Containing clear advice along with case studies; examples;
checklists and success strategies; this book targets the big
questions that entrepreneurs need to consider to build a
successful business; with the answers that will set them on
1/23/2007 By bringing the power of coaching to the sales process; this
practical book involves a respectful approach where the sales
professional creates the solutions with prospects; resulting in
greater buy-in and increased client loyalty.
1/19/2010 From SBA loans to venture capital sources; this practical
guide helps you find ways to combine various types of
financing and shows you how to get the money you need.
10/27/2006 Get the best out of your high-maintenance high-performers.
By following the easy steps in this practical guide; managers
will learn how to maximize employee performance; and
thereby maximize business.
9/27/2006 By following eight simple steps; this essential guide teaches
anyone how to sell anything. The perfect primer for any new
salesperson; this guide offers the basic keys to selling; without
the fluff.
3/27/2007 Presenting tactics designed to deliver effective marketing
quickly and at a low cost; this book offers a totally up-to-the-
minute approach to marketing that will see businesses
increasing their profits while reducing their marketing
10/22/2008 A compilation of the author’s lessons and techniques; this
easy-to-use guide gives you the tools you need to cold call
your way to success.
3/23/2007 Revealing a simple seven-step system for creating ideas that
work; this cutting-edge guide also explains the top 10 reasons
ideas fail; plus the dirty secrets of the research world.
5/5/2005 Do you feel like you need a whip and a chair to work
effectively with your boss; client; or customers? Use this
insightful guide to identify the lions around you; and establish
your presence; authenticity and credibility with your boss or
2/6/2007 Written by a highly successful saleswoman; this how-to book
trains women in field-tested sales techniques that will launch
them into the next level of success.
10/18/2006 With an exhaustive list of synonyms guaranteed to solve any
word problem and creative phrases that will get results; this
book is the perfect reference for writers who need help writing
attention-grabbing headlines and powerful copy.
1/14/2010 Providing a seven step action plan; this book shows
entrepreneurs how to take advantage of the marketing
opportunities on the Internet to get the word out about their
business and win new customers.
1/31/2006 Would you like to increase your selling results; or the
performance of your entire sales team? This powerful guide
will help you generate more return calls; prevent objections;
motivate prospective customers; penetrate more accounts;
10/12/2006 Including an overview of the laws governing this topic; this
comprehensive; practical guide shows how to identify sexual
harassment and how to understand its causes in the
workplace.
4/5/2006 Covering everything the small business owner needs to know
to hire the right candidates in a legal and practical fashion; this
book will show entrepreneurs how to avoid common hiring
mistakes; test an applicant’s skills; evaluate each candidate
8/31/2009 By helping you sidestep the pitfalls that are tripping up the
competition; this practical guide shows you how to attract and
hire the candidates who will put you on the road to success.
5/13/2005 Everyone sells every day—themselves; their ideas; their
products or services. This how-to book provides a new
approach to selling that stresses motivation; communication;
relationship-building and self-image psychology to power-
5/27/2010 There is genius hidden in all of us. This book clearly shows
how to unlock the genius in ourselves and our organizations
by discovering and applying insight from the worlds of
business; history; popular culture; nature; science and even
1/26/2010 Filled with tips; questionnaires; checklists and invaluable
advice; this expert guide takes the entrepreneur through
fifteen areas in which they can improve their business;
providing detailed steps on how to make it happen.
10/30/2009 Providing the latest IRS rules and answers to everyday tax-
related questions; this easy-to-understand and essential
reference helps you understand how to run a profitable and
honest business while minimizing taxes.
3/26/2007 Full of essential advice and activities that businesses can put
into use immediately; this easy-to-use guidebook will help
increase the strength of any business; as well as efficiency
and morale.
11/9/2006 Filled with actual case studies; visual elements and strategic
steps; this no-holds-barred handbook will set you on a course
to reach—and exceed—your growth goals.
11/10/2009 Providing essential advice that will help build your business;
this guidebook contains a wealth of phenomenal ideas straight
from thousands of entrepreneurs who are creating innovative
solutions to business problems.
3/28/2007 Providing readers with more than a dozen brand-new
business plans; this book includes revised and updated
information on how to get started; what questions to ask and
how to finalize a business plan that will get you off the ground
9/29/2009 With interactive exercises and examples from both the
workplace and home; this step-by-step guide will coach and
motivate you to effectively deal with all types of conflict
situations; with results that empower and really work.
1/15/2010 Providing you with all the legal and practical information you
need; this book guides you through the steps necessary to
plan a new venture; get it financed; find the right location and
price your goods to sell.
4/28/2010 Whether you want a better understanding of financial
statements; investment reports; or news articles; or you simply
want to communicate better in business; this handy reference
will help you understand the precise meaning of any
11/9/2009 Containing a spectrum of ideas; tools; and inspirations for
being a manager; this book covers more than 200 common
questions and issues for managers; ranging from the basics of
how to be a manger to the subtle nuances of handling sticky
8/26/2009 No matter what business you're in; this practical guide gives
you a quick yet definitive overview of how project
management works and ways of creating the best possible
results.
1/4/2008 Through stories and lessons from managers who have been
there; this valuable book will help you devise solutions to
tackle any problem; help reduce the mistakes you will make;
and increase your chances for management success.
11/30/2009 Whether you are thinking about starting a business; are in the
midst of running a business; or have discontinued a business;
this book offers advice for getting through the tough nights;
the lack of cash flow; and the many other things that are a
12/22/2009 Using exercises and checklists; this effective guide provides
the tools and techniques needed to help employees bring a
positive and productive attitude to the workplace and
managers to see a vast improvement in their staff.
8/6/2007 Helping businesspeople master that most daunting of
workplace challenges: addressing a group of coworkers;
clients or customers; this guide covers overcoming nerves and
fear; preparing for different types of speeches and engaging
5/12/2005 Learn all you need to know to become a salesperson
superstar. This easy-to-follow book explains how to develop
an effective strategic sales plan; reasons why salespeople fail;
sales metrics; creating a winning game plan; and much more.
5/12/2005 For every leader; manager and business owner; this no-
nonsense text reveals the most important business
developments in the marketplace; and shows you how to use
them to make your business strong and leap ahead of the
1/26/2006 By focusing on the concepts behind West Point's motto; "Duty;
Honor; Country;" this innovative book shows how the
leadership principles taught at West Point can be applied to
people who are managers in business and beyond.
11/2/2009 Whether you are starting a new business or just getting
around to putting your existing business on the World Wide
Web; this book will guide you through the legal and practical
issues you need to consider.
11/2/2009 Full of helpful examples; career tips and profiles of highly
successful Latinos; this book teaches Latinos to use their
innate; culturally based skills more effectively in the
workplace.
1/16/2015 Featuring case studies from the industrial and tourism sectors;
this in-depth book provides an interdisciplinary perspective on
the effect of total quality management on business and
innovation strategies.
1/22/2015 Providing a handy description of what Kaizen is and how it
translates into a constant quest for performance improvement;
this book describes principles and offers tools to unleash the
real power of Kaizen in any type of organization; independent
1/19/2015 Introducing new perspectives on aging workers and the
employment relationship; this innovative book specifically
focuses on how organizations can ensure their aging workers
remain motivated; productive; and healthy.
2/11/2015 As a guide for practitioners and managers; this essential book
lays out an approach for analytics; describes the processes
used; and provides guidance on how to scale analytics and
how to develop analytics teams.
6/6/2012 Offering a brief introduction to business process modeling; this
book presents a quick-start into model-based business
process engineering; and defines a sequence of activities
which finally leads to the creation of a complete business
1/19/2015 Placing focus on people and values in change management;
this book brings together interdisciplinary perspectives on the
role of human beings in organizational change and identifies
opportunities and fundamental contradictions in current
1/21/2015 Primarily based on real cases; this book focuses on different
approaches to Corporate Social Responsibility (CSR) from a
global perspective and provides a critique of the wrong
practices often employed even by multinational organizations;
2/17/2015 Customer focus is the most important challenge of the future.
This book presents the interrelationship between customer
knowledge management; customer focus and soft skills; and
also provides concrete advice on how the management of
1/15/2015 Featuring the compiled knowledge and experience of an
international group of approximate 50 HR leaders; professors
and senior consultants; this easy-to-navigate book provides
readers from other functional areas and job starters a realistic
1/22/2015 Featuring case studies from the authors’ combined 75 years
of experience and expertise; this detailed book combines
theory and practice to present a holistic; manager-oriented
approach to information management and its impact on the
3/11/2015 Helping readers understand the usage of ERP for monitoring
and controlling business processes; this book introduces the
fundamental principles of understanding business
requirements to apply enterprise resource planning (ERP) in
11/15/2011 Based on actual experience; this succinct book describes the
nine fundamental qualities and attributes of a “good” manager;
and will help the aspiring manager accelerate their overall
development as an international manager.
3/8/2016 Presenting a collection of proven behavioral science
techniques; this book shows how these techniques can be
applied to enhance employee compliance with desired food
safety behaviors and make food safety the social norm in any
1/18/2016 Providing a significant contribution on how to create a
behavior-based food safety management system; this book
offers ideas; tips; and approaches that can help you further
improve future food safety performance within your
2/25/2015 Using numerous easy-to-use tools to enable straightforward
analyses of the different factors; this book assists in bringing
together the three stakeholders of an innovation – inventor;
decision maker and organization.
1/27/2015 Bridging the research and practice of global talent
management; this book opens important theoretical and
practical avenues to understand the concept internationally
while focusing on developing and emerging countries.
1/22/2015 As the speed of technology is steadily increasing only radical
innovation can be the name of the game. This book discusses
technology and innovation trends by looking into historical
examples and telling the latest business stories.
6/5/2012 Presenting innovative theories; methodologies; and
techniques in the field of risk management and decision
making; this book introduces new research developments and
provides a comprehensive image of their potential applications
2/26/2015 Designed to help practitioners and academics to assess the
added value of HR practices; this book provides hands-on
recommendations for choosing effective means to manage
HR and specific suggestions aimed at facilitating the
8/4/2015 Based on the fundamentals of innovation and product
management; this unique and practical book presents a
holistic process model with particular focus on innovation and
uncertainty.
1/28/2015 Offering a detailed discussion of how cooperation in the
innovation process works based on current state of research;
this book provides an analysis on the future of innovation that
aims to prepare and help firms and inventors to adapt.
6/25/2012 Presenting a powerful method for innovation that reinforces
combinatorial and analogical thoughts; this book discusses
processes which accelerate the spiral of innovation with
visualizing data on the connectivity of pieces of existing
2/20/2015 Providing an overview of formulae used for Earned Value
Management and Schedule Risk Analysis; this book shows
how to practically visualize project control concepts and
includes two software tutorial overviews to facilitate
1/27/2015 Telling the stories of four powerful women who knew how to
make it to the top - and stay there; this book explicitly
identifies the key factors in these leaders’ career success; and
elucidates the competencies that enabled the women to
2/25/2011 Providing innovation insights from Apple; Google; Toyota;
IDEO and others; this book addresses key challenges facing
leaders of knowledge organizations; and presents principles
they can use to bring more leadership into the innovation
1/28/2015 With a focus on understanding the strategic role of the
knowledge workers in companies; especially in creating an
innovative company; this book presents a method and a
decision-making model for the assessment of the value of
1/20/2015 Clearly indicating how to understand and leverage the
psychological underpinnings of any corporate environment;
this book identifies a framework and offers key methodologies
managers need to define behavioral tendencies and navigate
9/27/2010 Particularly useful to applicants for PMI’s PMP and CAPM
exams; this book provides a readable introduction to best
practice Project Management; as described by the 'PMBOK®
Guide 4th Edition' from the Project Management Institute
1/6/2011 Providing useful; practical understanding of the underlying
principles and specific processes and practices presented;
this book describes the most recent developments in
performance measurement and the relative Performance
3/28/2011 For researchers interested in conducting studies on
postponement strategies; this book analyzes how both pull
postponement strategy and form postponement strategy can
be leveraged to yield substantial benefits to adopting firms in
11/22/2010 What is it that makes a manager or a politician a successful
decision maker? Focusing on the process aspects of change;
this book addresses strategies to deal with the disadvantages
of process management.
2/17/2015 With practical cases from companies like Coca Cola; Nikon
and Thomas Cook; this thorough book describes the core
Product Information Management (PIM) processes; their
strategic; tactical and operational benefits; and
3/28/2011 By explaining comparative project prognoses; project theory;
project evaluation; and project benchmarking; this book
facilitates the first steps for project management experts and
scientists; details possible approaches; and relates real-world
1/22/2015 Covering issues in R&D management on the basis of a
detailed assessment of the field in India over the last 30 years;
this book provides a thorough understanding of the activities
to be performed in R&D functions and integrates the R&D
1/27/2015 Drawing on experience from the Workplace Innovation
movement; this engaging; thought-provoking book takes a
critical view on corporate practice; governmental action and
the general approach to Corporate Social Responsibility.
1/23/2015 Presenting a comprehensive collection of all the tools
necessary for project work and running workshops when
improving processes; this book guides users to select the
appropriate tool using questions and guides them to solve
11/13/2012 Identifying the main forms of social innovation; this book
shows how companies can successfully implement social
innovation and presents new forms of social business models
that can be used to target low-income markets.
1/21/2015 Including numerous case studies and pragmatic checklists;
this essential book takes the reader on a tour of the eight
stages of HR development; introduces the critical factors; and
highlights many practical recommendations for strategic HR
2/23/2015 With vivid examples for the application of the presented
concepts; this book provides a holistic perspective on
manufacturing network management considering the interplay
between strategy; configuration; and coordination.
1/22/2015 Offering a decision making procedure for solving complex
problems; this step-by-step book focuses on problem analysis;
developing solution options and establishing the decision
making matrix.
6/6/2012 Combining up-to-date research with the latest practices used
in industry; this book demonstrates that effective management
of supply disruptions necessitates both strategic and tactical
measures; from optimal design of supply networks to
3/18/2008 With special emphasis given to modelling supply chains and
implementing Advanced Planning Systems in industry
successfully; this text includes various insights regarding the
concepts underlying APS.
3/10/2008 Authored by those who have developed as well as deployed
the practices; this book explores new techniques and
practices for supply chain management that have been made
possible by the progress in information and communication
2/19/2015 This book brings together the views of academics and
practitioners and provides many ideas for conceptual
development; empirical exploration and practical
implementation; this book intends to advance the international
1/27/2015 Presenting useful and competitive solutions for hiring talented
and motivated employees; this book emphasizes the fact that
employers must sell relevant functions just like they would as
part of an employer branding strategy; and that they must
11/7/2012 Providing a business-driven holistic approach to technology
integration; this book offers realistic examples for
manufacturing; logistics; and supply chain management
application domains that give the reader practical implications
1/27/2015 Presenting a unique synthesis of findings from leading
research on long-term competitiveness in fast changing
industries; this book shows how companies like Google have
reinvented the common practice in management in order to
1/27/2015 Addressing essential techniques and strategies in the context
of negotiation; but also considering "soft skills;" this book
presents practical examples in dealing with situations such as
salary; contract and sales negotiations.
2/1/2012 Product management is challenging; complex; and often
misunderstood. Presenting a practical and comprehensive
methodology; this book provides a consistent and holistic
managerial approach to product management.
1/19/2015 By seamlessly linking fundamental insights and practical
approaches to address the most important leadership
problems and challenges; this book explains how to develop
personal leadership qualities; such as charisma; the ability to
1/6/2011 Maintaining the right balance between state-of-the-art
research and practical hints from insiders; this book provides
a basic yet complete understanding of strategy and the
process of strategic management.
11/14/2012 Helping managers make accurate decisions on RFID
investment in order to maximize the return; this book
describes the business value of RFID and explains the costs
and benefits of this technology comprehensively.
2/4/2015 For senior managers seeking to address their need to rapidly
develop globally innovative products with constrained R&D
budgets; this book brings together a practical application of
open innovation networks; intellectual property; technology
1/16/2015 Supported by informative illustrations and tables; as well as
reported case studies and highlighted insights and
recommendations; this book offers academic coverage of the
digital transformation of business organizations and the
7/8/2013 Based on the latest PMI-ACP exam outline; this detailed and
straightforward book provides practice tests that are designed
to help students adjust to the pace; subject matter; and
difficulty of the real PMI Agile Certified Practitioner (PMI-ACP)
2/1/2016 Based on the latest PMI-ACP exam outline; this detailed and
straightforward book provides practice tests that are designed
to help students adjust to the pace; subject matter; and
difficulty of the real PMI Agile Certified Practitioner (PMI-ACP)
7/10/2013 With detailed solution sets for all PMP questions which include
clear explanations and wording; this straightforward PMP
exam prep book provides practice tests that are designed to
help students adjust to the pace; subject matter; and difficulty
2/1/2016 With detailed solution sets for all PMP questions which include
clear explanations and wording; this straightforward PMP
exam prep book provides practice tests that are designed to
help students adjust to the pace; subject matter; and difficulty
8/24/2011 Based on the latest PMBOK® Guide; Fourth Edition; and
packed with 1000+ realistic PMP sample questions to help
you pass the exam on your first try; this guide allows students
to adjust to the pace; subject matter; and difficulty of the real
3/30/2012 Providing exam tips and strategies with insight into taking the
PMP exam; this straightforward book offers hundreds of
detailed PMP exam practice questions; including mock exams
and detailed solution sets for all PMP questions with clear
3/5/2003 Integrates strategy; people; process; and information
technology into a project management methodology that
applies Lean thinking to all processes.
2/28/2003 This practical how-to guide teaches you how to solve
problems creatively; and more importantly; shows you how to
find and foresee the evolution of problems in the future.
3/6/2003 Defines quality and the elements that both management and
non-management personnel must understand to achieve
quality success.
8/30/2004 This volume addresses design improvement from the
perspective of prevention by introducing readers to the tools of
the Six Sigma design process; and discusses DFSS (DCOV);
and provides linkages between the traditional DMAIC and the
3/3/2005 Written by a quality engineering expert; this volume explores
Design of Experiments (DOE); covers variation and full and
fractional factorials; as well as robustness; and applies the
concepts to Six Sigma so readers can use them in their
2/27/2003 Techniques and statistical tools to go beyond theory to real-
world applications and take quality management to the next
level.
9/10/2004 This guide introduces the statistical process control (SPC)
methodology for collecting data; arranging data in a chart or
graph form; and interpreting the data to reduce variations in
the process.
9/7/2004 This text explains the tools of statistics and how to apply them
effectively to improve processes and profitability in an
organization; and also delineates the importance of collecting;
analyzing; and interpreting data.
9/23/2004 In this final volume; the author concludes the series by
explaining how to implement the detailed information provided
in earlier volumes and addresses specific requirements and
the training schedule for the categories in the Six Sigma
10/28/2003 This book demonstrates how companies can build successful
supply chain networks. Prescriptive benchmarking models
illustrate proven strategies; tactics; and methods for achieving
a superior level of supply chain performance.
2/27/2003 Provides an all-inclusive description of the PMO and allows
project management professionals to select the features most
appropriate and relevant to the issues at hand; while keeping
the full PMO picture in perspective.
3/4/2003 Explores the benefits of a full network approach and illustrates
specific actions that lead to success.
2/22/2003 A groundbreaking "how-to" book that serves as a practical
guide for implementing Six Sigma and Lean Manufacturing
methods in a transactional service oriented environment.
11/29/2005 Anticipating the future environment of business; this concise
text discusses a revolutionary new competitive strategy of
continuous innovation that fulfills the need for efficient
provision of a constant stream of new products; services; and
4/19/2004 This report measures how changes in the business
environment affect human resources and; consequently;
whether HR is becoming a strategic business partner.
3/11/2004 The authors of this text define cultural intelligence as the
ability to generate new and appropriate interpretations and
behaviors in response to unfamiliar cultural settings. In this
text they present a model for understanding and measuring.
8/9/2004 This book presents a sociological analysis of some of the
main facets of organizational life. It examines the nature and
types of formal organizations; connections between them and
the larger social context of which they are a part.
8/12/2004 The author of this text presents a compelling argument that
the path to competitive advantage and outstanding long-term
financial performance lies in a customer-focused corporate
purpose instead of shareholder wealth creation.
4/15/2004 This volume explores how specific industries have organized
their global operations through case studies of seven
manufacturing industries; and examines globalization within
the context of five factors affecting locational decisions.
4/20/2005 Based on a workshop associated with the opening of the
Peter B. Lewis Building; this inspiring book explores the
design attitude; a focus for leadership and decision making
that draws on principles from architecture; art and other areas
8/24/2004 This book distills principles for strategy in knowledge-driven
competition from managers' experiences in the companies
that created the high-volume flat panel display (FPD) industry.
6/1/2005 Written by a distinguished team of academic scholars and
business executives; this text highlights many of the
sociocultural and human resource processes that are critical
for alliances; mergers; or acquisitions to succeed.
9/22/2004 This book focuses on how organizations adapt to their
environments and provides a framework to define subsequent
research on topics like configurational analysis; organizational
fit; strategic human resource management and multi-firm
7/28/2004 This text creatively analyzes how environmental policy and
organizational practices are shaped; spread and contested;
and provides a starting point for discipline-based studies of
environmental policy and corporate environmental behavior.
4/8/2005 This provocative book discusses the negative effects new
technologies and the communication revolution associated
with the Internet has had on the entertainment industry and
proposes legal reforms and business models to correct it.
8/21/2004 This book shows how the modern corporation must meet the
expectations of diverse constiutents who contribute to its
existence and success; the stakeholders: resource providers;
customers; suppliers; alliance partners; and social and
3/22/2004 This text compares Dell computer and G.F. Swift to reveal
how communications revolutions in different periods enabled
businesses to innovate their operations; reorganize the
structure of the firm; and reshape the geography of profit-
11/17/2005 This analytical text confronts the myth that organizational
giantism leads to economic efficiency and well-being in the
modern age.
8/9/2004 This book provides an up-to-date summary of the
development; refinement; and diffusion of managerial ideas;
adding detail and explanation to commonly held conceptions
about the explosion of management knowledge.
7/19/2004 This text explores how external constraints affect
organizations and provides insights for designing and
managing organizations to mitigate these constraints.
8/17/2005 Providing an in-depth review of negotiation theory; this book
provides new insight into cross-cultural perspectives;
questioning assumptions; expanding constructs; and
identifying limits not apparent from working exclusively within
12/20/2004 Devoted to the writing format; this indispensable guide helps
you logically lay out your P&P content as derived from
research; team meetings; interviews of users and customers;
Internet searches; white papers and existing company policies
8/11/2004 Using a case study to illustrate and clarify the author's point;
this comprehensive book will assist you in making
improvements and ensuring that your readers truly understand
the published policy and procedure documents.
11/29/2004 Based on the author's extensive experience of writing policies
and procedures in 12 industries for the past 35 years; this
book is packed with best practices to guide you as to "what
belongs" and "what does not belong" in a specific policy or
11/29/2004 Create a comprehensive P&P program in no time at all! With
help from this concise book; newbies; novices; and long-time;
experienced writers will learn to write P&P documents or
revise existing documents and manuals in a day or two.
6/9/2009 Featuring 18 decisions to help you prepare and justify writing
policies and procedures; and 10 complete P&P examples; this
guide offers step-by-step instructions for writing your first
policy or procedure document and setting up your first
12/5/2011 Offering an immediately applicable example; case study; or
idea from over thirty contributing experts; this concise;
thought-provoking book will help you understand what it takes
to create and sustain a successful web presence.
6/27/2012 Providing an understanding of a visitor's journey through your
website; this book helps you apply that measurement; and
collect and analyze data for the main purpose of adequately
optimizing and improving your site performance.
4/18/2014 With the popularity of inside sales skyrocketing; so is the
demand for inside sales talent. This book shows you how to
recognize the specialized skills required to manage and lead
an inside sales team; understand the skills required of an ideal
10/7/2013 Through over 20 extraordinary executive interviews; this book
captures the essence of sourcing and manufacturing in China;
and offers a pragmatic approach that every businessperson
headed to China must read.
9/9/2013 Sharing essential rules to benchmark and develop a global
service business; this book provides a concise; easy-to-
understand primer on service; which hits all of the key areas
necessary to delight customers with your field support and
2/28/2012 Drawing on extensive interviews with corporate leaders and
the author's personal experience; this book will remind you
what you did right before; help you avoid common missteps
that cause leaders to stumble; and give you new strategies for
11/30/2011 Based on hands-on product management and product
marketing experience with companies such as Apple; eBay;
Intuit; SAP; and Yahoo!; this book is packed with pearls of
product management wisdom from forty experts around the
6/27/2012 Bringing together the product marketing wisdom and insights
of forty-two global experts in a concise; single source; this
book will help you work more effectively and produce greater
returns for your company; whether you are a seasoned pro or
6/19/2012 Leaders; managers and teams of today and tomorrow are
faced with the necessity of working with people all over the
globe; often never having the opportunity to meet face-to-face.
This timely book offers many suggestions for dealing with the
9/17/2010 Regardless of your AdWords spend or company size; this
comprehensive guide will teach you expert strategies to
create; manage; and tweak AdWords campaigns that improve
your bottom line.
7/10/2012 The ultimate guide to advanced Google AdWords techniques;
this step-by-step resource offers insight; direction; and
strategies for using every aspect of AdWords to create and
manage successful pay-per-click marketing campaigns.
7/26/2014 Providing tips; tactics; and hands-on tutorials; this book is
detailed; in-depth; and full of insights and fascinating real-
world case studies; making it the ultimate step-by-step guide
for developing advanced AdWords expertise.
8/11/2012 Exploring market research; determining payment models and
reporting guidelines; recruiting affiliates; crafting appropriate
communications; and much more; this guide features a
detailed; real-world; task-based approach to developing;
5/10/2011 Featuring real-world scenarios; best practices; key terms; and
a wide range of helpful topics; this valuable study guide
presents the preparation process you need to confidently take
- and pass - the CBAP and CCBA exams.
2/20/2013 Written by experts with first-hand knowledge of the field; this
ultimate how-to guide clearly explains how to leverage today's
search engine marketing and social media technologies to
get; nurture; and convert leads.
11/30/2009 Filled with case studies; step-by-step guides; checklists;
quizzes and hands-on tutorials; this book introduces you to
email marketing basics; and demonstrates how to manage
details and track and measure results.
4/23/2011 Packed with tips and tactics not documented anywhere else;
this book serves as the ultimate step-by-step guide to
developing a winning Facebook marketing campaign.
11/17/2004 This introductory; how-to book offers an in-depth approach to
building an HR department; and explains how to build a
staffing plan; a compensation plan; a safe work environment;
an employee relations program; a communication plan; and
7/6/2011 Giving you step-by-step instruction and clear action plans for
all crucial aspects of successful internet marketing; this
practical; roll-up-your-sleeves guide will help you drive
targeted traffic to your site; keep them there; and convert them
2/27/2012 Featuring case studies; examples; tutorials; tips; and
previously undocumented techniques; this unique; detailed
guide will help you define; refine; and maintain a set of
keywords and align them to searcher intent and buy cycles to
10/14/2011 From hyper-targeting demographic segments to streamlining
execution; this book presents detailed; cutting-edge
techniques to create; deploy; measure; and optimize
Facebook advertising campaigns that truly deliver.
11/26/2012 Featuring hands-on tutorials; case studies; examples; tips;
and tactics; this detailed; soup-to-nuts guide helps you create;
customize; and optimize a presence on LinkedIn; the world's
largest social network for professionals.
4/26/2000 A guide to Palm computers covering topics from Palm
Desktop to conduits to third-party software.
2/1/2008 Preparing you for the all-new Program Management

Professional (PgMP) certification exam developed by the
Project Management Institute (PMI); this comprehensive guide
offers concepts and terms; case studies; review questions;
7/23/2015 Your ideal resource for PHR/SPHR preparation; this helpful
guide gives you everything you need to fully prepare for these
exams; so you can demonstrate your knowledge when it
counts and pass with flying colors.
8/25/2004 Whether you’re an HR professional seeking to validate the
skills and knowledge acquired through practical experience or
a newcomer looking to strengthen your resume; this guide will
prepare you for the exam and reinforce understanding of key
11/12/2012 Featuring study tools that are designed to reinforce
understanding of key functional areas; this ideal reference is a
must-read resource for professionals looking to take the PHR
or SPHR certification exams in order to strengthen their
3/19/2007 Developed to help you prepare for the challenging PHR and
SPHR exams; this guide includes additional study tools
designed to reinforce understanding of key functional areas.
7/31/2009 With review questions to test your exam preparation; and
numerous real-world examples; this guide offers full coverage
of all test specifications in a systematic approach; so you can
be confident you're getting the instruction you need for the
12/19/2007 With practical hands-on exercises; real-world scenarios and
challenging review questions; this comprehensive study guide
offers full coverage of all exam objectives in a systematic
approach; so you can be confident you're getting the
10/15/2004 Loaded with four challenging sample exams; each with 65
complex scenario-based questions; and one more set of
flashcards; this handy guide is designed to test the most
earnest PMP candidate.
6/11/2015 Including hands-on exercises based on real-world scenarios;
this exam prep companion contains detailed discussion on a
wide range of project management topics; concepts; and key
terms; providing full coverage of all exam material.
6/23/2011 A concise; focused study aid aimed at preparing you for PMP
certification; this comprehensive guide covers all six domain
areas and provides the tools you need to approach the
challenging exam with confidence.
1/25/2012 If you're looking to be as prepared as possible before taking
the 200-question; 4-hour PMP exam; then this review guide
gives you that extra preparation you need to approach the
exam with confidence.
1/4/2008 Featuring a bonus workbook with over 200 extra pages of
exercises; this comprehensive study guide will help you
prepare for and pass the demanding PMP certification exam;
and offers additional coverage of the CAPM exam.
9/18/2013 Helping readers prepare for and pass the Project
Management Professional (PMP) exam as well as the
Certified Associate in Project Management (CAPM) exam; this
comprehensive study guide all exam topic areas plus a wide
1/13/2012 If you're preparing for the Project Management Professional
(PMP) exam; this thorough guide covers all exam objectives;
essential PMP topics; concepts; and key terms; and will serve
as a valuable go-to book--even after the exam.
10/26/2004 After studying this book's in-depth coverage of all official PMP
exam objectives plus new project management case studies
for further real-world insights; you'll be ready to approach the
exam with confidence.
6/8/2006 Whether you're a project manager seeking to validate skills
and knowledge you've acquired or a new-comer to the field
looking to boost your resume; this guide covers updates to the
Project Management Body of Knowledge (PMBOK®) and the
10/6/2009 A comprehensive study guide for the PMP certification exam
that can also be used as a reference afterwards; this book
includes hands-on; real-world scenarios to prepare you for the
many situations you may face on the job.
8/22/2003 This one-of-a-kind workbook presents scenarios and
exercises that allow you to hone hands-on project
management and solid charting and diagramming skills.
6/9/2005 Use this straightforward guide to get the solid grounding you
need to approach a career in project management with
confidence. Learn to create project schedules and budgets;
monitor project progress; motivate those your project depends
1/21/2013 Offering aspiring project managers the essential fundamentals
of project management; this in-depth introductory guide
presents project management principles; Project Management
Institute’s project management standards; and practical
6/9/2011 Designed to provide you with an accurate look into the field of
project management; this practical book offers a unique and
insightful perspective on the demands of a project manager on
a day-to-day basis.
1/27/2012 Presenting an opportunity to practice the common tasks
project managers face in the real world; this step-by-step
guide explores each phase of project management; and
includes in-depth instructions for handling the tasks
4/14/2005 Here's a quick and practical guide to applying the disciplines
of proven change management practices. It will help you
establish effective guidelines for dealing with change and
provide you the flexibility to minimize disruptions and
8/3/2005 Project managers are usually aware of the importance of
planning but may not have the time or know-how to develop a
full-blown strategy. This text is a quick; practical guide to
applying the disciplines of proven planning practices.
4/20/2005 Use this quick; practical book to anticipate; prevent; and
alleviate major project risks. This is a guide to applying the
disciplines of proven risk management practices without the
rigor of complex processes.
1/21/2013 Featuring many illustrative; real-world case studies; this
practical guide includes all up-to-date tools and technologies;
and explains how to use the right tools for everything from
creating search and social content to effectively using social
4/27/2011 Offering hints; tips; techniques; and case histories to illustrate
key points; this task-based; hands-on guide covers the
concepts and trends and then lays out a day-by-day strategy
for developing; managing; and measuring a successful SEO
6/24/2014 Filled with practical examples of what to do; and illustrated
with cases taken from real companies; this detailed; hands-on
guide offers a blueprint for transforming your organization’s
disparate social initiatives into a unified social experience
6/23/2011 With straightforward tools and real-world case studies; this
comprehensive; perfectly paced guide will show you how to
tap the Social Web and amplify your current marketing efforts
by listening and participating in conversations that drive
4/27/2011 The road to social media marketing is now well paved. This
engaging book shows you how to participate in social media
at a business level; taking customer engagement and
collaboration to new levels to improve your company's
3/15/2013 A unique approach to today's hottest new job in social media;
this book is the perfect resource for how to do this increasingly
high-profile and crucial job and features proven tactics and
techniques for effective management along with more than 40
11/12/2004 This innovative book explores how people are using new
methods of social computing to simplify the ways they locate
others who share their interests and kindle face-to-face
communication.
5/4/2005 Whether you're a purchasing or supply management
professional; or a newcomer; this guide will help you prepare
for the four modules that comprise the C.P.M. exam--
purchasing process; supply environment; value enhancement
2/28/2011 Walking you through the entire process of creating; refining;
and maintaining a presence in Second Life; this official guide
reveals how to successfully integrate your organization's
culture into Second Life's culture.
6/21/2011 Using interesting case studies; success stories; anecdotes;
and examples; this detailed book provides an in-depth guide
to designing; implementing; and measuring the impact of a
complete Twitter strategy.
6/21/2011 Explaining how to measure; analyze; and act upon today's
quickly evolving web technologies and trends; this book
debunks myths; identifies traps; and reveals specific; simple
and advanced methodologies to transform your thinking.
9/6/2012 Full of best practices and helpful examples; this hands-on
resource steps you through the tools; test ideas and strategies
needed to effectively optimize and improve any kind of
website and generate more revenue from it.
3/18/2013 Helping you maximize the value of your website; this book
guides you through creating an optimization strategy that
supports your business goals; using appropriate analytics
tools; generating quality testing ideas; running online
6/21/2011 Teaching proven; practical guidelines for developing and
implementing video marketing for your organization; this book
includes case studies; additional resources; a glossary;
information about creating and editing video; step-by-step
3/14/2012 Providing extensive coverage of keyword strategies; video
optimization tips; distribution and promotion tactics; YouTube
advertising opportunities; and crucial metrics and analysis;
this guide will you understand video marketing tactics; develop
5/4/2009 Using case studies to illustrate the causes and consequences
of various climate factors; this accessible book makes
practical suggestions for how improvements can be made to
everyone's benefit.
8/29/2002 A handy; comprehensive guide for those setting up
technology-based phone systems to manage customer
matters.
12/28/2002 This book is a guide to achieving customer satisfaction by
choosing the right CRM systems; and explains how to use
CRM to integrate all channels of customer contact.
4/24/2007 Providing hospitality managers with the knowledge and
experience to be comfortable in using numbers to operate
their departments; this guide examines the current practices of
some of today’s leading hotel and restaurant companies.
5/29/2003 A step-by-step approach to the issue of effective process
improvement; offering more than 200 tips and guidelines as
well as addressing specific common problems and issues.
5/8/2009 Investigating some typical activity traps; this book examines
the process of making decisions; the importance of getting the
timing right and discusses time management problems and
ways to get time management accepted by others.
9/27/2004 This text outlines how managers can develop a successful
human capital strategy; drawing on lessons learned from
analyzing exiting strategies at several federal government
agencies.
5/2/2014 Covering issues across various spectrums of business and
government’s role in the agribusiness supply chain domain;
this book helps readers develop best practices for making key
marketing decisions and designing efficient and effective
8/31/2009 Featuring profiles and case studies from top HR strategists
who have used their skills to deliver a variety of key business
objectives; this book shows how you can strengthen and
prove the relationship between people strategy and business
7/24/2007 Illustrated by a combination of real life case studies and
examples of current research; this straightforward and
accessible text takes the reader through both practical and
theoretical aspects of Human Resource Management.
12/24/2002 Use this reference to learn to implement a variety of
processes vital to inventory structure and control.
12/28/2004 This timely book explains the five steps in the Organization
Development value process; as well as guides you through a
results-based approach to calculating the ROI for large-scale;
complex change management initiatives; and more.
10/25/2004 With this book; readers will develop a change management
strategy that starts by diagnosing the current culture and
organizations; then prepares for change carefully; addresses
resistance to change; develops change strategy; and much
12/12/2007 Presenting a whole system approach to cultural
transformation; this book shows organizations how they can
change their culture to become values-driven and support
their employees; customers; partners; leaders and ultimately
5/4/2009 Providing a readable and practical book for the growth and
development of businesses; this guide examines the
personnel and staffing implications; the efficiency of the
current financial management process; and the owner's own
11/8/2007 Equipping managers with a basic understanding of how law
impacts business activity; this book can help them avoid legal
pitfalls in the first place or at least identify potential problems
at an early stage; to avoid inconvenience and cost.
12/31/2008 Providing leaders with an understanding of BPM and its
benefits to an organization; this easy-to-use; easy-to-read
guide offers a practical framework; complete with a set of tools
and techniques; to successfully implement BPM projects.
10/31/2007 Offering readers a comprehensive framework for going
through the successive process steps of a fieldwork project;
this guide shows students how to document progress and
communicate with coaches and supervisors about the project.
5/19/2009 Including a series of case studies; as well as a service
excellence questionnaire; this guide identifies the key
ingredients of service excellence and shows how leading
companies have achieved success.
12/27/2002 This guide offers professionals; managers and business
students insights in the new arena of e-business; and
combines models and frameworks with checklists and case
examples to illustrate concepts of the knowledge and dot.com
5/7/2009 Well-structured and easy to follow; this workbook will enable
managers to explain the meaning and significance of
customer care; identify internal and external customers;
identify customers' expectations; provide an effective lead for
7/26/2001 This definitive book will be the essential text and reference for
all marketers; fund-raisers and marketing students.
5/27/2009 Showing you how to discover your own ideas and strategic
direction; this how-to book will help you achieve success by
studying fundamentals such as effective group thinking;
knowing when to delay a decision for more information; and
11/8/2007 Providing a toolkit for managers tasked with raising
performance and sustaining motivation; this pragmatic book
places coaching as an activity which can be done as part of
the daily process of management.
10/31/2007 Including self-observation exercises and practices; this book
will probe you to rethink and possibly undo how you relate to
your clients; your partner; your staff; your friends; and how
you produce long-term excellent performance in yourself.
4/21/2011 By examining the theory and practice of evoking excellence in
yourself and others; this inspirational; thought-provoking guide
will help you understand and master the coaching process.
1/6/2011 Distilling leadership lessons from successful collaborations;
this book explains the building blocks you need to set up
partnerships properly and get them working effectively; and
examines the new skills you need to develop as a
4/24/2008 Designed to be practical; stimulating and challenging; this
workbook includes current management concepts; the
changing legal framework in which managers operate and the
impact of technology in the work environment.
3/2/2002 A guide for veterans and rookies who want to refine their skills
and gain an edge in selling telecom products and services.
8/27/2009 Illuminating varied business cultures using case studies;

anecdotes; tips; and self-tests; this book offers information
about entering international markets; negotiating; conducting
meetings and presentations; and working with international
9/2/2009 Explaining the elements of a financial strategy; this practical
guide shows how these can be tailored to suit the needs of an
organisation and complement its business strategy.
9/7/2007 A practical guide to developing appropriate HR policies and
practices; this book helps HR practitioners understand
corporate-level concepts and their relevance to the key
strategic agendas.
4/14/2011 Packed with over 50 real-life examples of influential marketing
campaigns; this definitive guide will get students thinking
critically and strategically about branding; and help them
understand how it really works.
4/30/2008 Laying out the argument for KM as a separate academic
discipline with its own body of knowledge; guiding principles;
and professional society; this book presents cutting-edge
scholarship already performed in this nascent field.
5/11/2006 Illustrating the theories and actions that can be taken to better
understand consumer; economic and environmental reaction
to crises; this text shows businesses how to be prepared for
such events and how to handle their business in times of
4/27/2007 Illustrated by case studies that encourage readers to examine
complex circumstances surrounding problems or events
associated with cruise operations; this text provides a
comprehensive; contextualized view of hospitality services for
4/24/2006 Containing insights from well-known and respected
international contributors from the UK; France; Australia and
Hong Kong; this book examines factors that influence culinary
tastes and dining behaviour; illustrating how they can translate
5/29/2009 Presenting a ground-breaking strategic framework for
successful CRM policy; this book demonstrates a systematic
management progression that will guarantee the maximum
impact and efficiency of a CRM programme.
8/27/2009 Including a sample questionnaire design; information on
conducting a survey; and much more; this concise guide
clearly explains how to conduct a professional customer
satisfaction survey that will produce a reliable result.
4/28/2008 Presenting dozens of field-tested exercises; games; activities;
icebreakers and assessment instruments; this practical;
hands-on guide will help you teach employees the importance
of customer service and improve their performance.
4/14/2001 No-nonsense structured guide to using the Internet for
marketing.
5/9/2001 Business strategy for extranets; intranets and the internet.
5/7/2009 Exploring what delegation means; why it is important and what

it involves; this book looks at the advantages of delegating
work; why some managers are reluctant to delegate and at
how to achieve a balance and success when you delegate.
10/31/2007 Focused on the professional market for strategy and creating
value; this highly readable book reveals a corporate
configurations model which demonstrates four ways in which
corporate centres can add significant value.
4/19/2006 By focusing on a range of global case studies; this book
shows how many destinations are adopting branding
strategies like those of leading household brand names in an
effort to differentiate themselves and to emotionally connect
1/18/2011 Providing the detailed practical guidance; frameworks and
tools to help you develop the necessary skills to make change
successful; this how-to book will help you address the
challenges of change and develop your own interventions.
5/15/2006 From the original concept; through each part of the process;
this essential guide shows how to manage the development of
hotel and leisure facilities to best effect; using a model-based
insight into the process in an informed; but non-technical way.
8/24/2004 This book guides the reader to understanding the importance
of information and knowledge in business transactions and
client relationships. It then presents what knowledge
organizations can do to enhance the value of the knowledge
9/29/2002 A handy reference to ensuring protection of your
organization's telephone; Internet; network and storage
systems.
8/28/2009 With a focus on business issues rather than technology
issues; this book provides a brief introduction to the concepts
and strategic issues surrounding information warfare;
managing organizational knowledge; and the information
8/13/2009 Using a combination of recent theory and empirical evidence;
this book describes and discusses the important issues that
follow in the wake of an organization deciding to pursue
consumers electronically and organize its operations virtually.
4/27/2006 Combining theory and practice to focus on the central theme
of tourism destinations; this succinct guide emphasizes new
aspects such as measurement of tourism; supply trends;
competition models; and the role of tourism in a development
9/30/2003 This new edition is for anyone faced with teaching online or
developing online courses or training materials. It brings this
rapidly changing area bang up to date with fresh case studies;
extra references and resources.
11/16/2007 Outlining the options and risks involved in setting up a
business; this logical book shows how to make the most of
business growth and also how to deal with the different types
of problems that are encountered along the way.
12/9/2009 Providing expert guidance on crucial issues for the busy
practitioner; this structured text offers clear and concise
explanations of the laws that impact on the practice of
marketing; advertising; sponsorship; design and public
4/29/2003 Learn about the frameworks for active and interactive online
learning.
2/17/2011 Providing a unique blend of practical and academic analysis;

this book analyzes the process of cultural event development;
management and marketing and links these processes to their
wider cultural; social and economic context.
4/21/2011 Featuring real-life case studies to illustrate key concepts and
place theory in a practical context; this systematic guide is a
must-read introductory text providing a complete A-Z of the
principles and practices of planning; managing and staging
5/4/2006 Looking at the central role of events management in the
cultural; tourism and arts industries; this unique text provides
practical applications; models and illustrations of the event
management operation from a variety of international
6/6/2006 Combining a user-friendly structure with frequent international
cases; worked examples and sample reports; this book is for
those who need to decipher and utilize valuable financial
management tools and techniques in order to realize
5/8/2006 Fully endorsed by the International Flight Catering
Association; this authoritative guide takes the reader through
every aspect of in-flight catering including marketing; on board
service; cost control and logistics.
6/21/2006 Including examples and case studies from large international
retail and hospitality organizations; this book undertakes an in-
depth survey of the structure and mechanics of the supply
chain in the hospitality and food retail sectors.
5/12/2006 Using international case studies and examples from Europe;
North America; Australasia and Singapore; this
comprehensive book discusses the development; range and
repercussions of the food tourism phenomenon.
5/9/2007 Providing a flowchart for progressing the brand building
process from strategy through tactics to implementation; this
book offers an authoritative template for understanding the
steps to maintaining; building and maximizing brand value.
10/12/2007 Using a wealth of case studies; this unique text discusses the
issues involved in the management and care of geological
attractions; covering topics such as sustainability; impacts and
environmental issues.
6/1/2006 By surveying airline companies around the world and the
services they operate; this concise text presents an overview
of the changing scene in the airline industry; and covers
current issues of privatization; de-regulation; and much more.
5/29/2007 Covering issues such as security; no frills airlines; open skies
agreements; the outcome of the recent downturn in economic
activity and the emergence of transnational airlines; this book
presents an overview of the changing scene in air transport.
3/28/2003 Presents the impact of culture on the strategic planning
process in both for-profit and non-profit sectors; including
social responsibility; business ethics; benchmarking; global
strategies; entrepreneurship; and technology issues.
5/4/2006 Drawing on the insight of thirty-nine contributors to chronicle
and foresee the effects of tourism on society; this insightful
text provides international perspectives on critical questions;
problems; and opportunities facing the tourism industry.
1/7/2010 Drawing on dozens of examples and best-practices across a
variety of industries; this book provides a practical and battle-
tested approach for taking products; services; divisions; or
even an entire company to market.
10/25/2007 Packed with examples; cases and insights from around the
world; this book systematically addresses the principles of
marketing as applied to the heritage sector and provides an
overview of the field at local; national; regional and
8/12/2004 This book addresses key themes of translating business
strategy into a workable; measurable HR strategy while
simultaneously tapping into the needs and motivational
patterns of individual employees in order to unleash their
1/7/2011 Focusing on HR as a key driver of competitive advantage and
sustainable success; this book demonstrates how to create a
winning HR strategy by predicting the results you expect to
see and developing a workable; measurable plan for
12/7/2010 If you are aspiring to or about to embark on a business partner
role; this definitive guide offers practical insights to take you
through the challenging process of business partnering; and
provides advice on how to overcome those challenges.
11/17/2010 Covering the transition from working operationally to working
strategically and the tools; techniques and skill sets needed
for partnering; this guide will help to both add real value to
your business and to develop your career in business
11/30/2004 Improve your bottom-line results with this handy reference
guide that provides the tools and techniques fundamental to
the practice of HPI and carrying out your own plan.
5/8/2007 Taking a process' approach; this user-friendly book guides the
reader through every stage from HR planning through
recruitment to termination/separation; and covers selection;
appointment and induction; labor turnover; business ethics;
1/28/2010 Illustrating the importance of mentoring schemes for
organizations; this comprehensive guide enables readers to
fully understand mentoring and to create state-of-the-art
programs.
5/8/2009 Showing you how to identify sources of waste in your work
processes; this book addresses the problem of managing your
organization's resources in an efficient and effective manner
so that costs are reduced and waste is minimized.
6/1/2006 Bringing together an extraordinary collection of leading
researchers and writers in hospitality; sociology; philosophy
and social history; this intellectually stimulating book provides
an innovative approach to the study of hospitality.
10/15/2009 Providing an objective look at the complexities of conducting
business in India; this insightful book is ideal for those who
want to understand India and its people better; and to
enhance their chances of being successful in business in
11/11/2009 Written to make readers aware of the new world of information
saturation; this book should stimulate managers to develop
policies; strategies; and tactics for the aggressive use and
defense of their data and knowledge base.
9/30/2009 Offering key lessons in creating and delivering new
businesses; products and services; this book not only
provides readers with an informed understanding of the latest
developments in innovation practice but also presents them
1/4/2010 A clear-sighted introduction to a complex subject; this practical
guide provides the reader with a succinct overview of the most
recent thinking and practice.
12/30/2009 Covering international business issues from a multinational
perspective; this book provides material for discussion and/or
case analysis from a global perspective not necessarily that of
the U.S.
4/28/2006 Including an analysis of the demand; profiles and motivation of
tourists; this text provides a thoroughly global insight into the
issues and techniques involved in the successful management
and marketing of cultural attractions.
8/9/2007 Designed to serve as an authoritative source of scientific and
professional reference for students; researchers and
practitioners; this book covers all of the relevant issues in the
field of hospitality management from both sectoral and
8/26/2004 This book provides specific guidelines for achieving greater
project success and addresses a need for modern techniques
in project management geared and suited to international
projects.
5/30/2007 Ideal for both new and existing managers; this comprehensive
text incorporates the latest innovations in management
thinking and reflects the changes within the management
standards.
5/5/2008 As an introduction to all areas of occupational safety and
health; this book covers the essential elements of health and
safety management; the legal framework; risk assessment
and control standards.
12/3/2004 Easy to read and user-friendly; this book introduces you to a
wide range of knowledge management (KM) tools; techniques
and terminology for enhancing innovation; communication and
dedication among individuals and workgroups.
4/28/2008 Thoughtfully written to accommodate the time pressures on
students and lecturers; this book provides a comprehensive
understanding of the main concepts of marketing and offers a
balance between the basics and strategy making it suitable for
5/30/2007 Whether establishing a quality management system for the
first time; or upgrading an existing system; this handbook
presents experiences of organizations; quality managers and
auditors who have worked with the present version of the ISO
2/25/2011 Packed with insights into how the standard has been used;
misused and misunderstood; this guide will show you effective
quality management using the ISO 9000 family of standards
as a framework for business process management (BPM) and
5/10/2001 Eighteen academic papers studying the practical business
implications of information technology on large British
organizations.
5/9/2001 Shows how to present an IT project’s expenses in terms of an
investment in business practices and processes.
12/7/2004 This book moves from the general statement of "The New
Knowledge Management" (TNKM) principles and outlook to a
statement of a set of issues; problems; and "puzzles" that are
identified as critical to the paradigm.
12/28/2002 Written by two leading knowledge management practitioners;
this book looks beyond academic theory and software
company hype to focus on the roles that knowledge and
information play in creating high-performance organizations.
11/24/2009 Of interest to both academics and practitioners of knowledge
management; this book highlights the ways in which KM has
challenged the values associated with knowledge that
academics have taken for granted for centuries.
5/12/2001 A comprehensive overview of the strategic application of
knowledge management within global corporations.
5/7/2008 Containing exercises; handouts; assessments and tools; this

guide will help you develop strong leaders at all levels;
encourage growth of key leadership competencies; become a
more effective facilitator; ensure training is on target and get
11/25/2009 Offering a rich resource of case examples and case studies;
this text explores and defines learning and Knowledge
Management concepts; and deals with the elements that play
an important part in determining implementation success in
11/16/2007 Examining the relationship between strategic thinking and the
learning process involved in taking learning from the academic
to the everyday; this authoritative book identifies five key
attributes for learning to think strategically.
5/10/2006 Using real life events to highlight key themes and issues; this
book guides the reader through leisure and marketing
concepts; the marketing mix; key issues in different sectors;
topical issues; and the future of leisure marketing.
4/9/2003 Provides a step-by-step approach for developing learning and
performance measures and a method for analyzing and
reporting results.
2/18/2009 Whether studying for an ILM qualification or looking to
enhance the skills of your employees; this book provides
essential solutions; frameworks and techniques to support
management and leadership development.
10/4/2007 Designed for practicing managers; this book explains that
strategic marketing planning must be seen as one component
of a hybrid marketing-strategy making process that also
incorporates leadership and incremental development.
2/18/2009 With numerous examples used throughout; this book aims to
provide learners with the necessary understanding to input
into the financial management of their organization.
5/29/2008 Exploring what market orientation means and the key things
you need to be able to do as a manager to make a difference;
this book neatly summarizes a long-standing debate on the
nature of markets; product development and the importance of
2/18/2009 Focusing on the activities involved in initiating; planning;
implementing and completing a project successfully; this guide
covers the necessary tools and techniques and also pays
attention to the soft issues involved – how to manage the
4/28/2008 Exploring the associated concepts of quality and operations;
this book fuses key ideas with applied activities to help
managers examine and improve how they work in practice.
10/12/2007 An introduction to the management of operations and project
planning for the event planner and venue provider; this guide
examines quality in the events industry and its effects on
customer satisfaction; resource efficiency and event success.
10/26/2007 Offering practical applications; models and case studies from
a variety of international perspectives; this unique text
demonstrates how the management of knowledge can lead to
project success in today's complex and changing business
4/29/2008 Designed specifically for MBA students; this thorough guide
provides information on the core elements of marketing
without the depth that often surrounds these to ensure that the
basic concepts are easily identifiable and accessible.
1/21/2011 With real-life case studies showing how to apply the theory in
practice; this unique book presents the Team Role behaviors
which shape everyday interactions in teams and provides
succinct and practical information to enable managers to
2/19/2009 Whether you are studying for an ILM qualification or looking to
enhance the skills of your employees; this guide provides
essential solutions; frameworks and techniques to support
management and leadership development.
9/23/2004 This text explains how leading companies are combining
knowledge and risk management techniques with emerging
international integrity guidelines in order to create an 'ethical
framework.'
3/15/2011 Seeking to form the inter-culturally competent leader; this
book employs a wide range of cultural theories and multiple
sets of skill development models and draws on real-world
vignettes as well as case profiles; with five specific geographic
11/30/2009 Educating readers about cultures around the world; this book
discusses globalization; SARS; AIDS; the handover of Hong
Kong; issues of terrorism and state security as they affect
culture and business; and much more.
12/3/2009 Illustrated by numerous anecdotes; critical incidents; and mini
case studies; this book provides clear and tested strategies to
improve communication and increase productivity among
culturally diverse technical professionals; teams; and
8/19/2004 This book shows how human resource professionals can
make real strategic and operational business impact beyond
the traditional scope of the "personnel department."
12/7/2009 Using examples and case studies from public; private and
voluntary sector organizations; this concise guide will enable
managers to develop their competency to an excellent
standard in an industrial or commercial setting.
5/8/2007 Covering CIPDs core management standards; this book
addresses the contemporary problems faced by managers in
dealing with people; organizations and managing change in a
theoretically-informed and practical way.
1/29/2008 Providing practical guidance through the use of case studies;
this one-stop guide will help users put into place a practical
policy for managing risks associated with employees from
recruitment through to the close of the employee/employer
5/1/2006 Illustrated with up-to-date; international case studies; this
unique text provides a cutting edge insight into the issues;
principles and practices of visitor attractions today and into the
future.
7/19/2007 Providing case studies; references; examples and best
practices; this guide covers the management issues
encountered at cultural and natural world heritage sites
including designation; marketing; visitor management;
11/24/2009 Examining the actual thinking and actions by executives and
customers related to making marketplace decisions; this book
provides a useful mental model and tools for learning about
how executives and customers think within marketplace
10/12/2007 Combining an academic; theoretical approach to the subject
with practical; hands-on advice for those with current or future
responsibility for marketing destinations and venues; this book
discusses trends and issues in destination and venue
4/2/2008 Critically examining the wide range of products; businesses;
technologies; information; services; ads; packaging and
branding; this book explains marketing from the perspective of
the pivotal figure in the process: the consumer.
11/10/2009 Aimed at firms of all sizes wishing to enter or expand in
Japan; this book provides business people with all the
necessary information about business; with a focus on the
mechanics of marketing and distribution.
2/1/2011 Taking a holistic approach; and considering marketing from a
macro perspective; this book provides a rich balance of theory
and action in practice to address the amalgam of issues
involved in the marketing of a destination.
7/25/2003 The purpose of this guide is to enable managers to become
more informed research users and buyers; the more
managers know about how marketing research works; the
more effective they can be in using it as a management tool.
11/25/2009 Retaining a clear focus on the relationships between people
as the basis of marketing; this indispensable book offers
analysis of the pivotal role of marketing in the business
strategy process.
11/5/2009 Along with a review of the most important search engines and
directories; this book guides readers through proven
techniques for achieving and measuring success in search
engine marketing.
11/30/2009 Emphasizing the "process of going to market;" this book
provides managers and management students with the tools
and ideas for achieving superior performance in the
marketplace.
5/5/2014 Much of your company’s success in global trade will be
determined by how well you manage contracts and
agreements for sale or purchase. This book's time-proven
advice will show you that it is possible to engage in more
9/29/2009 Illustrating the importance of mentoring as a proactive tool in
diversity initiatives; this practical guide demonstrates how
mentoring can be used to recruit; develop and retain a diverse
and innovative workforce.
9/22/2009 Opening the shutters on director mentoring through a series of
structured interviews with directors and their mentors; this
practical; research-based book explains how to sustain
learning in people at the top.
4/29/2008 Providing a wealth of carefully chosen international cases and
examples to demonstrate techniques in the real world; this
book is designed to teach marketers how to identify and reach
their mobile audience.
4/25/2008 If you've ever had to design new employee orientation
programs at the organizational or departmental level; this
guide will make the process much easier and help you solve
the most common challenges you are likely to face.
9/16/2008 Helping new and experienced supervisors make the transition
from individual contributor to leader; this practical guide
shares a wealth of experience aimed at the realities of
becoming and succeeding as a new supervisor.
4/20/2006 With an emphasis on linking theory to practice; this up-to-date
text provides an integrated picture of specialty/niche tourism
as a whole; looking at both the 'macro' and 'micro' niche area.
11/25/2009 Extensively used by companies and individuals worldwide;
this freshly adapted book is an essential resource for all
marketing students and professionals interested in achievable
strategies and profitable marketing.
11/23/2009 Discussing both strategic and tactical inputs; this state-of-the-
art book provides new cutting-edge input into operations
management theory and practice; and combines and balances
service and manufacturing operations.
5/14/2008 Illustrated with topical examples and data; this user-friendly
resource with end of chapter questions; activities and
assignments puts emphasis on topical examples to enable
students to understand how theory is applied in business
10/31/2004 This text provides the reader with the conceptual tools
necessary for analyzing organizational behaviour in the
context of hospitality; leisure and tourism provision.
4/30/2009 By introducing the training cycle; this well-structured guide
workbook sets out the steps that should be taken to ensure
that the right training is given to the right people at the right
time.
4/30/2009 Featuring the latest management concepts and
methodologies; this book explores the changing legal
framework in which managers operate and the impact of
technology in the work environment.
9/14/2009 By examining the work of three well-known business leaders
and taking examples from many industry-leading companies;
this book reveals how a positive; sustainable approach can
pay dividends in the future.
11/26/2002 Based on case studies from teaching and learning situations;
this guide focuses on understanding conceptual material and
hands-on applications.
1/31/2009 Including over 230 figures and tables; 60 examples and
cases; and end-of-chapter summaries; review problems;
questions; and case studies; this book encompasses the full
range of PM; from origins; philosophy; and methodology to
5/29/2003 A modern; proven approach to project management that has
the potential to supply structure; focus; and control to drive
work to success.
1/30/2009 Providing a practical implementation of the issues of Six
Sigma; Lean Enterprise and Total Quality; this stimulating
guide aligns the 'hard' sigma message with the softer
sustainable 'strategic issues'.
10/11/2007 Providing international perspective through case studies and
extensive references; this book examines the multiple
meanings of quality across a variety of settings; as well as
across and between various stakeholder groups.
9/2/2004 This book provides a comprehensive view of the market
landscape; powerful and detailed case studies; and collected
best practices and lessons learned to help organizations
successfully implement corporate portals.
2/28/2003 Helpful whether you are a novice at the merger game or an
expert.
10/10/2008 Addressing the concerns and issues of culture in recruitment;

retention; and promotion; this highly practical book helps US
and Canadian organizations make full use of the significant
human capital that immigrants represent.
11/9/2009 Offering a cutting edge vision of relationship marketing; this
book provides a comprehensive account of how to develop
and implement a winning relationship strategy and includes
frequent vignettes to show how the theory works in practice.
12/1/2009 Offering marketing practitioners and students critical examples
of best practice from a variety of companies; this practical
book offers insights into marketing in the 21st century.
9/18/2009 As more people are working from home; the challenges for
both the worker and traditional management increase. This
timely book focuses on developing skills to cope with this new
environment and stresses the importance of knowing what
2/17/2005 With this book; you get the strategies you need to turn your
training/HRD department into a visible; indispensable profit
center. This book also details implementation issues; provides
worksheets; and pinpoints non-monetary program benefits.
10/18/2007 Focusing on how to make the most from the search engine
industry; this toolguide demonstrates how to adapt the tactical
techniques; such as paid search; site side optimization and
analytics packages; into search strategies to achieve
3/10/2009 Offering a chronology of events from the origin of Six Sigma to
the present; this unique book introduces the currently popular
breakthrough strategy and explains how this compares to the
original methodology.
3/9/2009 Essential for those wishing to understand or implement
modern statistical process control techniques; this practical
book covers the realities of applying Six Sigma in a range of
functions within an organization and also to various types of
12/1/2009 By emphasizing interpretation rather than technique; and
minizing technical language; this introductory text enables
readers to appreciate the importance of statistical analysis in
business; understand statistical techniques; and more.
1/13/2009 Explaining why narrative and storytelling should be part of the
mainstream of organizational and management thinking; this
unique book profiles four busy executives; and the role
narrative played in their organizations.
11/17/2009 Written from the organizational perspective; this book takes a
practical approach to help you make strategic career
management work both for the talent you want to retain and
for the organization they work in.
11/30/2009 Drawing from a wide range of contemporary articles written by
leading experts from North America and Europe; this book
provides a rich source of material reflecting recent thinking on
the key issues facing executives in information systems
9/28/2009 Using real-life examples that take in the intricacies of
performance management; talent management and
leadership development; this book shows business leaders
how to improve strategy execution and interact with the board.
3/21/2011 Examining the latest in strategic thinking and theories; this
book provides critical and analytical discussions as to how
and if these models and theories can be applied to the
industry; within specific contexts such as culture; profit and
5/18/2001 A thorough text which helps understand where strategic
management comes from; and how a corporate strategy can
be formed and implemented.
1/15/2009 Covering contemporary issues; this comprehensive book
explores current developments in marketing theory and
practice including the concept of a market-led orientation and
a resource/asset-based approach to internal analysis and
11/30/2009 In an era where companies are fond of talking about core
competences but still struggle to understand their operations;
this easy-to-read book shows operations as combining
products and services into a complete offer for the customer.
4/25/2006 Providing an insight into the strategic management of sports
events; this book offers a planning process that can be used
to understand the importance of a strategic approach; and
how to implement strategies that can achieve success.
9/18/2009 Written in plain English and with great web references
throughout; this comprehensive book offers truly practical
insights into how to successfully find; brief and manage
marketing communications service providers.
3/12/2009 Designed to be practical; stimulating and challenging; this
workbook describes the skills; techniques and considerations
involved in successful project management.
3/23/2009 Combining a theoretical underpinning along with a means of
self evaluation results; this practical guide provides an
overview of the supply chain process and addresses the key
aspects involved in a supply chain.
3/11/2009 Featuring end-of-chapter questions to promote learning; and
industry examples to illustrate key concepts; this book
highlights the main challenges facing organizations wanting to
select; design and implement successful supply chain
4/25/2007 Drawing upon case studies; current research and
conceptualizations; this book explores concepts and
challenges facing contemporary tourism in five main sections.
1/12/2011 Designed for any manager who wants to understand the
practical application of Team Role theory; this book explores
the impact of Team Roles from interpersonal chemistry and
managing difficult relationships; to cultivating effective leaders
12/28/2002 This book is your guide to the technology; techniques and
trends in today's call centers.
5/3/2001 How companies sell has become as important as what they

sell.
12/25/2002 This guide describes how to build unstoppable organizations;

whether businesses or charities; hospitals or orchestras; by
managing vision and values scientifically yet creatively.
12/28/2002 Learn how to turn technical assistance into a profitable
relationship.
3/12/2009 Providing step-by-step instructions; worksheets and examples

to help diversity executives and managers analyze and track
the impact of their diversity initiatives; this book will also help
them develop measures that focus on the past; present; and
2/8/2011 Presenting the subject of diversity management in a logical
and structured manner; this book will help prepare HR and
business managers for the future and enable them to develop
meaningful diversity policies in their organizations.
8/3/2007 A real world text in applied economics; this book explains the
necessary economic theories from first principles and applies
them to a range of leisure and tourism problems and issues at
the consumer; business; national and international level.
11/30/2009 Addressing the issues of change within employee
relationships; this book examines them from both a human
resource management and work psychology perspective; and
provides an overview of new forms of work organization.
12/3/2009 Presenting a model that is rational; feasible; and
understandable to the typical HR practitioner; this book
provides a comprehensive; step-by-step process for
measuring return on investment in human resources
1/21/2005 This thought-provoking book provides global insights into how
you can use knowledge processes and tools to sustain high
levels of innovation among all stakeholders to gain a
competitive positioning.
9/30/2009 Presenting the scorecard model in a step-by-step process;
this book combines an explanation and discussion on best
practice leadership development methods and incorporates
ROI measurement and evaluation methodology.
11/8/2004 This text introduces the concept of "second-generation
knowledge management" to the business community; and
bridges the gap between KM and the field of organizational
learning.
4/27/2009 By examining what makes a high performing team; this
workbook features practical steps you can take to improve
your teams' performance.
11/21/2002 This easy-to-follow guide will teach you the skills necessary to
easily obtain the information you're looking for on the Internet.
4/25/2007 Providing a comprehensive look at the present and future of

this growing segment of the hospitality industry; this book
covers specialized approaches to marketing; human
resources; service quality; finance; legal considerations and
12/13/2007 Providing practitioners and academics with an informed
understanding of the latest developments in top pay and
performance; this timely resource addresses issues such as
institutional shareholding; globalization; equity theory and
11/12/2004 This clever text explains how to plan and execute e-mail
campaigns which integrate with other online and offline
communications; and is intended for customer acquisition and
retention.
5/1/2008 A holistic approach to Operations Management; this book
focuses on value chain management; addresses new and
current issues; and covers an implementation program to
demonstrate how to put the methodology into practice.
9/30/2009 Drawing on extensive research and case study work; this
practical book sets down an implementation framework to
guide managers on how to improve business performance in
all types of organizations.
10/27/2004 In the post-Enron climate; this book introduces a concept of
organizational improvement and change management that
combines the Balanced Scorecard model with the learning
organization theory.
10/11/2007 Exploring the vital issues and changes related to new
consumers; new products and new industry; this book
provides the manager of tomorrow with the ability to look
beyond normal planning horizons and identify potential
5/7/2007 Presenting an international review of challenges faced by the
world's largest industry and governments around the world;
this book addresses traditional concerns of tourism and
challenges posed by the global movement of infectious
10/12/2007 With contributions from world leaders in tourism research and
academia; this book identifies key trends in the tourism
industry and demonstrates how to apply trends; challenges
and managerial techniques into the core of the tourism
6/20/2007 Containing practical international examples; discussion
questions; and strategic planning worksheets; this guide
provides thorough and succinct coverage of marketing theory
specific to the tourism industry.
5/25/2007 By analyzing various types of safety and security problems as
well as finding managerial strategies and tactics to address
them; this analytical text discusses prevention measures and
crisis management options in incidences of tourism safety and
5/29/2003 This book covers E-Business from the review of the business
at the start to expanding E-Business after it is live.
1/31/2011 An inspiring; hands-on guide to planning; implementing and

evaluating transformation strategies; this book offers robust;
practical advice on changing the way human resource
management is undertaken in organisations.
4/24/2007 Including numerous sidebars; case histories; checklists;
anecdotes and tips; this book provides a comprehensive how-
to guide for travel & tourism PR practitioners to increase
profits and enhance the visibility and image of their company
2/18/2009 Featuring a wide range of case studies; questions and
activities to meet both an individual or organization's training
needs; this workbook provides essential solutions; frameworks
and techniques to support management and leadership
10/26/2004 Taking the view that successful marketing demands a focus
on the customer; this text concentrates on understanding and
determining customer needs; relevant factors in consumer
buying behaviour and the effectiveness of today's marketing
3/20/2003 Presents the opportunities; changes; and case studies of
major corporations doing cross-border business in NAFTA
countries.
11/12/2004 This book demonstrates how HR strategy can be positioned
and implemented to generate real shareholder value; using
case studies from BT; Dyson; Marks and Spencer and others.
4/30/2007 Using real life case studies and examples from around the
world; this book looks at the relationship between wine
production and marketing; focusing in consumer behavior and
cultural attitudes.
6/2/2006 Written for both students and practitioners in the tourism and
hospitality fields; this book is an essential guide to
understanding the global impacts of wine tourism and the
consequent economic; social and environmental impacts and
8/23/2004 This book provides practical advice on the strategies; tactics;
and systems needed to remain capable and agile in the
rapidly changing business world.
4/30/2009 Every team is a collection of unique human beings each with a
contribution to make. This workbook looks at the
characteristics of workteams; their problems; strengths and
weaknesses; and what goes on in them.
5/22/2003 Develops an illuminating perspective on the social context of
the modern workplace and implications of change for
management; for regulation of employment and for
accreditation of learning; and shows the overarching need to
10/15/2007 With examples from well-known manufacturing and service
companies around the world; this book shows what real
organizations have done to implement Six Sigma; the
methodology used; and the results delivered.
7/20/2007 Examining basic principles underlying the geography of tourist
demand; supply and transportation; this guide provides
comprehensive coverage of world tourism generating and
destination regions.
4/30/2009 We communicate because we need to; all of our social and
economic structures depend on it. Spoken language has its
limits; however. Let this concise workbook teach you how to
use writing as an effective means of communication.
12/4/2006 Including new sets of explanatory examples for each Principle
by American TRIZ expert Dana W. Clarke; Sr.; this how-to
book offers a complete view of how each Principle may be
applied to innovative problem solving.
1/2/2007 Providing an introduction to the development of the TRIZ
theory; this legendary text offers a wide range of problems
and the solutions that TRIZ helps produce.
10/28/2004 This fascinating text lays out the foundation of TRIZ theory
and methodology; and walks the reader through ARIZ; the
carefully crafted algorithm for realizing TRIZ's immense
problem-solving powers.
5/26/2011 Written in a conversational style that encourages you to read
from start to finish; this book presents simple; yet powerful
techniques to help you rediscover how your organization
works and where it can be improved.
3/7/2011 Organized by topic; this comprehensive book is a glossary of
over 800 terms; defining a common data management
vocabulary for IT professionals; data stewards and business
leaders.
2/25/2011 Delivering a full spectrum view of data management; this
authoritative guide offers the best practices from real-world
experience to individuals and organizations that are looking
for a framework that will help them manage their data and
7/14/2004 This text describes breakthrough methods for eliminating non-
value-added waste from any project. The goal is to enable you
to apply these methods the very next day to begin saving time
and boosting profits.
12/28/2005 Emphasizing team activities to create breakthroughs in
material; labor; and overhead cost while maintaining high
quality and value for customers; this guide describes eighteen
practical tools that enable dramatic manufacturing cost
6/12/2007 Based on best-in-class practices gathered from Toyota Motor
Company and many other leading firms; this guidebook
describes over two dozen powerful and practical methods for
slashing development waste and improving resource
11/11/2005 Ideal for anyone who has to manage people; this unique guide
presents 50 essential people management lessons that can
be applied to resolve potential people problems in the
workplace.
9/10/2009 Focusing on the top 50 lessons that can help project
managers today; this practical book provides perspective on
how; why; where and when the project management lessons
should be applied.
11/1/2005 For use as the basis for a consistent set of lifecycle processes
that can be used by entire organization; this guide defines the
overall management and control processes for your project.
9/28/2005 Designed to provide you with the information necessary to
successfully manage projects of all kinds; the TenStep
methodology is a flexible and scalable approach that you can
tailor to your needs for your particular project.
3/31/2006 Containing common and uncommon terms associated with
portfolio management; project management; development
lifecycles and application support; this concise book allows
you to understand the meanings of terms and where they fit
8/28/2001 What can successful sports coaches teach managers about
winning at work?
6/29/2005 Managers search for sure-fire change and improvement

paths; but trendy routes can lead them into dead-end
canyons. Cutting through buzzwords and theories; this guide
will help you; your team and your organization blaze your way
5/25/2005 For anyone who wants to get to the heart of understanding
leadership; this witty book provides a wealth of quotations;
anecdotes; and insightful commentary; all designed to enrich
and inform anyone responsible for leading people.
9/3/2008 Written in a straightforward; witty; no-beating-around-the-bush
style; this practical book shows managers and executives how
to build a ferociously motivated workforce that is energized
and committed to meeting and overcoming the most daunting
8/29/2008 Presenting an arsenal of "big bang" ideas; this book offers the
kind of out-of-the-box thinking and proven strategies that
marketers anywhere can use to create loud; clear; attention-
grabbing messages about their products and services.
7/15/2010 Delving into both the positive and negative consequences of
the intriguing phenomenon called Crowdsourcing; this book
contains a brilliant array of stories to examine the economic;
cultural; business; and political implications.
7/16/2010 By distilling the expertise of hundreds of CEOs; managers;
and professionals into 100 concise; invaluable lessons; this
witty book helps readers get to the point; stay on track; and be
more successful in everything.
9/18/2008 Examining twenty-five gutsy and extraordinarily successful
businesses; this book provides a behind-the-scenes look at
how it is possible to have fun; live your values; and still make
money.
11/12/2008 Blending an array of provocative examples from J. K.
Rowling’s novels with thought-provoking commentary on
contemporary management practices; this book offers readers
a master’s course on leadership and ethics; told in an
8/28/2008 Written by one of the most successful and acclaimed CEOs;
this invaluable book recounts how he took the reins of the
nearly bankrupt Japanese automotive company and achieved
one of the most remarkable turnarounds in automotive—and
9/12/2008 Drawing on interviews with more than 150 executives;
marketing leaders; and researchers who have built buzz for
major brands; this guide will help you reignite excitement
about a stalled product or service; or launch a new product
9/12/2008 Revealing how the fundamental elements of warfare can help
women get ahead in their careers; this book offers readers
specific strategies on how to win in the corporate world by
"kicking some butt with those stilettos."
12/15/2008 Exposing the grave consequences of today's new participatory
Web 2.0; this provocative book reveals how it threatens our
values; economy; and ultimately the very innovation and
creativity that forms the fabric of American achievement.
2/2/2009 In a series of richly detailed case studies; this indispensable
handbook shows readers the critical role a "learning
relationship" plays in developing new and existing customers
to their fullest potential.
10/23/2008 Filled with in-depth interviews with executives on the front
lines of the 1 to 1 revolution; this book introduces the
groundbreakers; the pathfinders; and the explorers of a vast
and rapidly expanding new universe of customer-focused
9/16/2008 Based on interviews with senior executives who make
important judgments swiftly; as well as firefighters; emergency
medical staff; and soldiers; this book demystifies the role of
intuition in decision making.
9/12/2008 Featuring quotes and insights on the subject culled from the
great minds in business; both living and historical; this
essential reference distills the major ideas and principles of
the world of business into fifty-five essential rules.
9/10/2008 Spelling out exactly how to practice the constants of business
success through six fundamental principles; this practical and
useful book provides the smart; action-oriented guidance
people need in today’s challenging climate.
2/23/2009 With detailed case studies of success and failure; this book
presents a concrete framework for strategic action that allows
companies to seize today’s opportunities while simultaneously
preparing for tomorrow’s promise.
11/19/2008 Whether you’re a corporate neophyte or seasoned manager;
this charming book offers insights on working with others;
reporting to a boss; organizing a project; running a meeting;
advancing your career; and more.
9/3/2008 Arguing that companies can make untold millions by
managing knowledge more effectively; this book offers
compelling accounts of how leading companies around the
world are successfully tackling the practical issues involved in
9/10/2008 Based on interviews with its employees; managers;
executives; competitors; suppliers; customers; and community
leaders; this narrative exposes the zealous; secretive; small-
town mentality that rules Wal-Mart and chronicles its far-
9/11/2008 Distilling over 30 years of groundbreaking research; this one-
of-a-kind guide offers step-by-step analyses of how people
typically make decisions; and provides advice on how to
improve your chances of getting your next big decision right
9/3/2008 Using examples from the author’s own business and personal
life; this book reveals how to create a niche and name for
yourself; how to turn a no into a yes; how to persuade even
the most difficult people; how to open new doors; and how to
3/28/2007 Filled with illustrations; exhibits and photographs; this book
places students in real-life situations where they’re faced with
decisions on the economic; social; and environmental
sustainability of actual cases from the tourism and hospitality
3/26/2007 Including illustrative case studies; this book provides a
comprehensive view of the issues facing planners;
policymakers; and destination managers who attempt to
ensure a sustainable future for community destinations in
3/24/2007 A product of a transnational research project developed by the
Association for Tourism and Leisure Education; this book
discusses the issues in cultural tourism in different parts of the
world.
3/27/2007 Offering strategies; suggestions; hints; and examples; this
unique; hands-on book will help you develop print-based and
Internet-based learning resources for courses where students
rarely; if ever; attend on-campus classes.
3/26/2007 Discussing sensible guidelines for protecting environment;
heritage sites; and local culture while developing tourism
goals for economic growth; this book offers sustainable
tourism strategies as well as marketing techniques for all
3/20/2007 Presenting a balanced overview of the theory and practice of
hotel chain growth strategies; this informative text explains
how and why the largest worldwide hotel chains achieved
dominant international status and shows how to forecast
3/27/2007 With background information on geography; culture; history;
politics and economics; this book tracks the circumstances
that sparked the growth of China’s tourism and hotel industry
from a political; diplomatic activity to a burgeoning economic
9/16/2008 Presenting an essential overview of what Vietnam has to offer
tourists; this book paints a vivid portrait of its hidden gems and
popular tourist destinations; and explores the problems and
possibilities Vietnam faces in developing its tourism industry.
1/31/2002 To assist facilities in complying with Federal "Permit-required
Confined Spaces" Regulations.
2/2/2002 A guide to Emergency Planning.
1/31/2002 To assist facilities in complying with Federal "Lock-Out/Tag-

Out" Regulations; OSHA Standard 1910.147.
12/20/2001 Quality Safety and Health Products for Today...and

Tommorrow.
1/31/2002 Includes a Complete Written "Chemical Hygiene Plan"
1/31/2002 Containing a Complete "Written Compliance Program"
1/31/2002 Includes A Complete Written "Hazard Communication

Program"
4/12/2007 Containing contributions by experts from North America and
Europe; this text addresses the ways in which the processes
for creating and organizing knowledge interact with IT;
business strategy; and changing social and economic
5/19/2015 Taking into consideration all facets of the enterprise and its
environment rather than focusing solely on one factor --
information technology; for example; or organizational
structure; this book explains how to create a holistic vision for
6/4/2015 Describing the power of topical maps; this book provides
readers with principles for visualizing knowledge and offering
as examples forty large-scale and more than 100 small-scale
full-color maps.
4/27/2015 Offering case studies of data practices in the sciences; the
social sciences; and the humanities; this book asserts that
managing data over the long term requires massive
investment in knowledge infrastructures; putting the future of
7/26/2001 A textbook on bonds; covering basis and advanced
techniques for pricing and evaluation.
9/8/2005 For readers who want to know how inventors do their work;
how people become inventors; and how businesses can
create powerful cultures of innovation; this groundbreaking
book uncovers the best practices for inventing the future.
11/24/2009 Offering an optimistic prognosis from two leading physicians;
this timely book discusses the inefficiency; the missed
opportunities; and the occasional harm that can result from
the current health care system.
1/3/2002 A comparison of the financial systems of the major developed
countries.
11/28/2001 An accessible introduction to the economics of competition in

the
telecommunications industry.
5/9/2001 A collection of papers presented at the 1999 Computational
Finance conference; dealing with the use of advanced
computing techniques to solve complex financial problems.
6/27/2002 Perspectives on the transformation of telecommunications and
its effects on business.
7/9/2013 Explaining what crowdsourcing is; what it is not; and how it

works; this book surveys the major issues in crowdsourcing
and describes the intellectual roots of the idea of
crowdsourcing in such concepts as collective intelligence; the
6/16/2005 After closely examining the emerging system of user-centered
innovation; this timely book explains why and when users find
it profitable to develop new products and services; and why it
often pays users to reveal innovations freely for the use of all.
9/2/1999 Gain an understanding of how the Internet affects the global
economy.
7/13/2005 Written with the intent of resuscitating the national debate

about how we will confront the challenges and opportunities
posed by a media-rich and technologically intensive society;
this text shows how to build a more inclusive information
8/24/2005 Disentangling the technological; legal; and economic threads
of the information economy; this bold; groundbreaking text
examines how the information economy will reshape the ways
we think about business; employment; society; and public
8/3/2002 Presents recent research and ideas pertinent to modern office
advances and difficulties.
4/12/2001 An entertaining summary of the broad reshaping of the US

corporate finance in the 1980s and 1990s.
4/3/2001 Now that tech stocks are in a rut; it's comforting to tell war
stories from a different era.
7/17/2013 Considering the key ingredients of financial innovation from

both academia and industry; this book discusses the positive
potential; and also the risks of financial innovation and the
influence of producers on consumers.
10/6/2001 A hands-on guide to using Excel spreadsheets to develop
financial models.
8/5/2013 Examining the ways in which innovation is funded in the

United States; this pioneering guide uses case studies and
theoretical discussions to analyze how inventors and
technologically creative entrepreneurs have raised funds for
5/12/2015 Describing a new; innovation-centered approach to problem-
solving in organizations; this book presents strategies that are
drawn from the unique; sophisticated; multilayered practices
of top designers; and from insights that have emerged from
6/15/2001 A combination of theory and detailed case studies showing
how successful e-commerce can be more than U.S.-based
consumer retailing.
4/20/2009 Looking closely at five examples of the hijacking of
sustainability; this book discusses how it offers an alternative
narrative of the collective good—an idea now compromised
and endangered by corporate; military; and government
10/5/2012 By describing how buzzwords propagate; how ideas spread;
and how the swine flu scare became an epidemic; this
fascinating; insightful book shows us how we use the brains of
others to think for us and as storage space for knowledge
4/29/2004 The essays in this text; by leading academics; policymakers;
and industrialists examine the facts of India's recent economic
successes and their social and cultural context.
9/28/2006 Providing an accessible and interesting cross-fertilization of
fact and theory; this book focuses on changes in the two
industries most affected by the new technology: software and
music.
10/11/2012 Mapping the use of information within work processes and
tracing flows of information across supply-chain management;
product development; customer relations; and sales; this
essential guide shows managers and employees better ways
11/14/2001 A top-notch text and treatise on managing; analyzing; and
regulating the new mass of digital information.
6/21/2005 Written by an expert on intellectual property and industrial

organization; this text provides a clear introduction to the
economics of innovation; and presents the historical; legal and
institutional contexts in which innovation takes place.
2/22/2002 Provides a comprehensive perspective on the institutional
investment industry.
3/13/2002 A comprehensive view of business and technology in the

network and telecom industries.
3/10/2001 This text looks at the global impact -- from economic and
business angles -- of the ways in which today’s world
accesses and uses information.
1/9/2004 This report on a five-year multidisciplinary research initiative
includes 20 articles examining the goals that animate the
initiative; which go beyond pure profit to reflect the human
values we want the organizations of the twenty-first century to
7/28/2001 An analysis of whether investors can use publicly-available;
insider trading data to their advantage.
5/9/2001 A collection of academic articles on portfolio analysis that
covers the foundations of modern portfolio theory.
5/9/2001 This collection of academic articles on portfolio analysis

covers the foundations of modern portfolio theory.
3/29/2007 Blending economics; history; and business analysis; this book

is intended for anyone who wants to better understand the
business strategies that have been followed in industries
based on software platforms.
11/13/2014 John Maynard Keynes (1883-1946) created the branch of
economics now known as macroeconomics. In this book;
Peter Temin and David Vines provide an accessible
introduction to Keynesian ideas that connects Keynes's
7/12/2002 Discussing Strategy; Process and Metrics; this guide
highlights the field of knowledge management.
5/26/2015 Describing a range of open innovation (OI) practices;

participants; and trends; this book explains the ways that OI
expands the space for innovation; reporting on a variety of OI
initiatives; offering theoretical frameworks; and considering
11/18/2013 Inspired by the MIT Made in America project of the 1980s; this
book examines how we can rebuild the industrial landscape to
sustain an innovative economy; and how we can link
innovation to production to spur a renaissance in American
12/13/2003 This text presents a collection of papers providing a guide to
the future of management based on the hallmarks of MIT and
General Motors chairman Alfred P. Sloan: creativity and
innovation.
5/28/2004 This book examines the nature and workings of markets for
intermediate technological inputs and the implications of this
framework for public policy and corporate strategy.
3/24/2007 Tracing the transformation of marketing techniques online; on
television; and in retail stores; this book examines the
emergence of databases as marketing tools and the
implications this may have for media; advertising; and society.
9/12/2012 Colorful and concise; this book presents the authors'
perspectives on how the outsourcing of labor and the shifting
of jobs to lower-wage countries affect the U.S. economy and
what; if any; policy responses are required.
10/9/2012 Identifying the crucial element in a company's success; this
book offers a set of scientifically and empirically based rules
that management can follow to achieve a quantum leap in
operations performance.
1/22/2004 This handbook presents the key findings of a multidisciplinary
research group that has worked for over a decade to lay the
foundation for a systematic and powerful method of organizing
and sharing business knowledge.
11/16/2002 This resource examines the ways new technology has
transformed work and personal lives; and our views of family
and society; as well as explorations of human and financial
capital.
4/24/2001 A theory of management by the original quality and
productivity guru W. Edwards Deming.
6/29/2005 Containing both conceptual and methodological examinations;

this text demonstrates the usefulness of patents and citations
data as a window on the process of technological change and
as a powerful tool for research on the economics of
3/5/2014 Focusing on innovation as a rationale for why manufacturing
still matters to the U.S. economy; this book argues that a
holistic concept of production is intertwined with the process of
innovation.
10/8/2012 Discussing how he had to transform himself from a tenured
professor into the head of a hierarchical organization; the
author of this book uses his experience to reveal a new model
of leadership for the next generation of leaders.
6/29/2005 Recent business scandals point to a disturbing breakdown of
values in corporate America. This book responds to the crisis
by examining the responsibilities of "gatekeepers" who stand
between corporate misconduct and the public.
3/14/2003 Addresses the concerns of both researchers and practitioners;
describing current literature and research as well as offering
information on implementing systems.
3/28/2006 Presenting an overview of the research approach of
naturalistic decision making; this book is based on
observations of humans acting under such real-life constraints
as time pressure; high stakes; personal responsibility; and
2/6/2014 Offering a tour through an emerging cultural landscape of
design ideas; ideals; and approaches; this book poses "what
if" questions that are intended to open debate and discussion
about the kind of future people want (and do not want).
5/27/2002 Thought-provoking essays on assessing the risks and benefits
of technology adoption within a business; and on society.
7/25/2005 In this bold; sobering text; authors Kotlikoff and Burns propose
simple; straightforward policies to combat skyrocketing tax
rates; low retirement and health benefits; high inflation; a
rapidly depreciating dollar; unemployment; and political
11/27/2002 This resource presents a thorough guide to the means and
approaches necessary for organizations to thrive in the
dynamic world of communication and information networks.
11/18/2014 Including greatly expanded coverage of infringement and fair
use; with detailed discussion of recent decisions including the
Grateful Dead; Google; and HathiTrust cases; this
comprehensive; accessible guide explains such fundamental
7/23/2013 Offering a systematic analysis of four factors in China’s rapid
economic growth; this book reviews those factors shaping
China’s saving dynamics and analyzes the growth of the
private sector despite limited access to external finance.
8/26/2000 Gain valuable insight into the future of e-commerce from this
collection of essays written by the pioneers.
9/30/2005 Comparing the experiences of seven countries; this book

analyzes the rise of the Internet and its impact on changing
national institutions. It also analyzes specific Internet sectors
and regulations across countries.
8/23/2000 This book cuts through the chaos surrounding cryptography
by publishing in paper form the thousand or so important keys.
10/10/2012 By charting the path to innovation mastery; from individual

practices to teams and social networks; this book identifies
and describes eight personal practices that can boost a
fledgling innovator to success.
11/13/2014 Addressing the innovation priorities of companies that live in
the real world of limits; this book introduces the 5X5
framework: giving diverse teams of five people up to five days
to come up with portfolios of five business experiments
7/1/2000 A wide-ranging investigation of the future of the Internet -- and
what it's going to mean for individuals and society.
4/21/2001 Sixteen essays analyzing the potential implications of public

policy on the Internet; and of the Internet on public policy.
3/24/2007 Offering ten laws for balancing simplicity and complexity in

business; technology; and design; this insightful book provides
guidelines for needing less and actually getting more.
7/30/2002 Details the connections between symbolic representations of
knowledge and abstract details of knowledge; and more.
11/19/2014 Digital media offers an always-accessible; apparently
inexhaustible supply of entertainment and information. This
book provides a comprehensive framework for remaking the
marketplace of ideas and reshaping the twenty-first century
4/13/2001 Deming’s theory of how management of industry; government;
and education would benefit from transformation to a new
style emphasizing cooperation rather than competition.
12/21/2015 Showing why modern vulnerabilities call for innovative
processes and tools for creating and embedding corporate
resilience and risk management; this book offers fascinating
case studies that illustrate how companies have prepared for;
1/12/2006 Providing tools for companies to reduce the vulnerability of the
supply chain they live in; this book provides an insider's view
on high-impact/low-probability disruptions; and how resilience
investments can be turned into competitive advantage.
5/5/2001 Based largely on original data sets developed through close
relationships with institutional advisors.
6/27/2005 Through an examination of structural change; this

breakthrough text considers the implications of this change
from a balanced; post-bust perspective; and analyzes the use
of information and communication technology to reshape
6/19/2001 A scholarly examination of how age-old interpersonal
relationships will be transformed by the digital revolution.
4/21/2001 Fourteen fascinating scholarly essays on the impact on the

Internet; from macroeconomics to competition to labor.
11/30/2009 Drawing on work done at the MIT Center for Digital Business;
this book provides an essential guide for those who need to
understand how information technology is transforming the
economy and how it will create value in the coming decade.
11/18/2013 Offering a blueprint for global competitive advantage; this
book provides a brief history of manufacturing; and even
reveals the dark side of Toyota's system that opens another
competitive opportunity for America.
7/8/2004 This book provides a basic overview of workflow management
terminology and organization; as well as detailed coverage of
workflow modeling with Petri nets.
11/19/2002 This resource outlines the lack of debate surrounding the
growing competition of the workforce; and the absence of
voice employees possess in the workplace.
9/7/2006 Providing detailed guidance for planning and carrying out
CTA; this true handbook covers both the "why" and the "how"
of CTA methods; providing examples; guidance; and stories
from the authors' own experiences as CTA practitioners.
12/4/2012 Explaining the important area of employment practices liability
and the insurance coverages to protect against them; this
book addresses the claims an employee can bring; risk
management techniques to avoid or lessen the potentiality of
12/11/2007 With the catastrophic events in the U.S. in this decade
spotlighting grave problems for the insurance industry; this
book analyzes the need for correct valuation while presenting
methods for state-of-the art methodologies.
8/4/2006 Written for insurance professionals who believe in the value of
customer service; this practical book will open the lines of
communication between staff; producers and management
and encourage a dialog focused on problem identification and
8/7/2007 Taking you through the step-by-step process of selling life
insurance; this helpful book will help you prepare for success
in the four major areas of selling: prospecting; approaching;
handling objections and closing.
3/22/2002 Easy to apply tools and techniques for using proven project-
management techniques to everyday personal and business
problems.
2/12/2007 Including useful; "just-in-time" information for those
participating in a 360; this easy-to-follow guide identifies the
important commonalities and key points to help you maximize
the benefits of the process.
2/13/2007 Written in simple language; this book introduces Appreciative
Inquiry as a way of thinking; seeing and acting for powerful;
purposeful change in organizations.
1/20/2014 Providing enough information to help you decide whether you
want to make the larger commitment necessary to use
Appreciative Inquiry (AI); this concise guide explains the
exciting organizational change philosophy; and updates the
2/15/2007 Using NASA's tragic accidents and Enron's bankruptcy as
examples of the price of not having open; constructive
dialogue; this book shows how great companies create an
environment that encourages and listens to input from all
9/30/2009 By taking the Appreciative Inquiry philosophy and applying it
to provide a strategic thinking and dialogue process; this book
shares the concept and case studies to give readers the
confidence to try SOAR.
3/10/2009 Helping you understand and address issues of trust at work;
this book will show you how to build and maintain strong
trusting relationships with others; and repair trust when it is
broken; by being intentional and consistent in your language
10/31/2011 With clarity and focus; and without shying away from the
clear-eyed decision making that good project management
needs; this book sets you on the path to being business
savvy--about your project; your organization and yourself.
12/23/2010 Offering bite-sized insights on the power; practices and sheer
joy of coaching; this concise book covers coaching philosophy
and best practices you can immediately put to good use in
your own work and life.
9/11/2012 Based on the author's experience in engineering; program
management; business development; and strategy and
marketing; this book will help you learn how to successfully
navigate the world of content marketing and create compelling
8/29/2011 Authored by S. Chris Edmonds; speaker; author; and senior
consultant with the Ken Blanchard Companies - and also co-
author with Ken Blanchard of the acclaimed bestseller;
Leading at A Higher Level - this book shows how to identify
7/8/2013 If you are tapped by your organization to be a thought leader
or are considering just diving in and taking the lead yourself;
this book shows you what it takes; who else has made the
transition; benefits you will receive; and how you need to craft
2/2/2012 Replete with take-away wisdom from start to finish; this
concise guide shares a vision of crowdsourcing worth
examining and exploring; and demonstrates the benefits of
collecting knowledge in bite-sized formats on key topics in a
2/2/2012 Presenting a compilation of cutting-edge advice on cultural
communication; cultural agility; and change management; this
concise book shares best practices and expert guidance for
crossing cultures and working globally in order to achieve
9/14/2012 Beginning with tips for creating a compelling profile; this step-
by-step guide walks you through the gamut of Google+ tools
and techniques by explaining hangouts; circles; and more
before tying it all together with proven techniques for
1/27/2014 Whether it's through setting clear goals or through establishing
well-defined citizenship standards; this book provides readers
with the insight they need to build effective professional
relationships with employees and inspire a productive and
12/21/2010 Exploring real-world concerns and best practices; this ideal
book provides a guide through the most important leadership
competencies; offers a proven method for learning leadership
skills; and shows approaches for applying these skills.
10/30/2011 With knowledge that you can immediately apply to your work
environment; this handy guide helps you stay on top of the
requirement to marry performance with speed and customer
demands so that your processes remain competitive at all
9/12/2012 It takes time and effort to cultivate any high quality
relationship; and the relationship with your boss is no
exception. Containing concise; direct-to-action tips; this book
will help you successfully navigate the right way to manage
12/21/2010 Written to be digested quickly and easily by today's busy
manager; this thoughtful book provides understanding and
tools that can be implemented instantly to assist in making the
twenty-something employees more effective.
12/23/2010 Exploring the vital ingredients for building Mojo; this book
teaches readers how to discover and nurture them within
ourselves and how to use them as building blocks for creating
our own personal Mojo.
12/1/2011 Designed to help new and experienced sales people and
sales managers do a better job of territory planning; strategic
account planning; and partner management; this book
explores a broad range of sales strategy topics focused on
10/30/2011 If your work requires you to present effectively in a business
situation; whether to a technical or a non-technical audience;
this practical book contains gathered wisdom to ensure that
your next presentation gets you the attention and results you
11/16/2010 Bringing you tweet-sized project management insights with big
impact; this concise book distills the authors' decades of
experience; and offers you their wisdom and expertise without
expecting you to commit several days into absorbing their
10/31/2011 Offering an introduction or refresher on how to determine risk
and practice risk management in your everyday work habits;
this no-nonsense book will help you quickly assess and
quantify risk; improve the quality of your work environment
12/5/2011 Allowing you to benefit from today's best management wisdom
when you have only minimal time; this concise book will
provide you with a simple roadmap for sustaining a successful
and rewarding career in business management.
2/3/2012 Containing individual sections related to Facebook; Twitter;
blogs and promotional events; this concise book presents tips
and guidelines to get you on the road to understanding and
harnessing the potential of social media for PR.
9/18/2012 Presented in the accessible and increasingly popular tweet
format; this book allows readers to pick up bits and pieces of
profitable training and immediately start to achieve great
results.
9/20/2012 Sharing the information every trainer needs to deliver
innovative; cost-effective learning initiatives; this book
demonstrates why learning professionals need to focus on
results rather than activities; understand what businesses
10/1/2012 By demonstrating how your organization can manage a
difficult downsizing process smoothly; this concise guide will
help you preserve your company's reputation and treat
displaced employees with dignity and respect.
1/20/2014 Filled with simple; research-based techniques you can use to
make training stick; this concise guide presents ways to
activate knowledge; improve retention; and extend skill
practice.
12/27/2010 You live in a fast-paced world. Everything around you is
changing at a breathtaking speed. You have no choice but to
run fast and catch up to survive and thrive. This book presents
a collection of 140 bite-sized lessons that will help you learn
11/3/2015 Providing insights; tips; and tools; this book will show that by
being aware of external barriers; removing internal barriers;
and learning how to handle complex situations with
confidence; women will have more opportunity to rise to the
10/27/2015 Offering a re-introduction to the one-on-one communication
skills we’ve forgotten in our rush to new technologies; this
book shows us how we’ve let social and mobile technologies
hold us back; and teaches us new ways to use the people
4/21/2014 Authored by a leading social media marketing strategist; this
book presents actionable moments on creating and
maintaining relationships - which are not only helpful tidbits for
businesses and entrepreneurs; but they remind us why
3/19/2014 A quick-hit; action-based reference guide with easily digestible
chapters; this straightforward resource offers techniques that
will teach you to play to your own strengths and enjoy a
lifetime of effective communication; strong leadership; and
3/19/2014 Based on lessons learned by the author throughout his 20+
years in a business environment; this book will demonstrate to
readers how to thrive in corporate chaos where the current
economic conditions have taught the employed and
12/3/2014 What if you could accomplish more in a forty-hour week then
your current fifty; sixty; or seventy-hour work week? This book
reveals the power of routines and people; while teaching you
how to effectively deal with “fire drills” that will reduce stress;
2/10/2011 From complimenting people in front of others; to encouraging
others' dreams; this book includes a small sampling of the
twenty-five specific actions readers can take to build positive;
healthy relationships.
2/10/2011 Providing a well-researched primer of the most essential
advice from the greatest business books ever written; this
entertaining; informative book features insight from well known
leaders such as Bill Gates; Donald Trump; Lee Iacocca; and
2/15/2011 Showing you how to move beyond the theoretical to the very
practical "how to" of coaching; this valuable book equips you
with the skills; disciplines; and knowledge to turn your
paycheck-driven teams into vibrant and successful growth
2/11/2011 Whatever your vocation or aspiration; this book shows you
simple; insightful ways to interact more positively with others;
and watch your personal and organizational success go off
the charts.
12/7/2011 With authentic examples and time-tested wisdom; this
practical; helpful book shares thirteen attributes you need to
maximize your potential and live the life of your dreams.
12/2/2013 Providing seven choices that cause culture; service; success;
and business to book; this book will help you to create a
community of like-minded people who - together - will create
organizations that can blow the doors off business as usual.
1/10/2011 Containing a collection of quotations that remind each of us of
the important principles necessary for a happy; successful;
and productive career; this book proves that your attitude
toward your career and the way you conduct yourself at work
2/11/2011 Helping you discover new joy; meaning; success; and
satisfaction in your life's work; this go-to guide features stories
of incredible women who made the precarious climb up the
ladder while keeping their stilettos and heart intact.
12/11/2010 Profiling the collapse of six high-profile CEOs; this intriguing
book explains the character qualities that are essential for
successful leadership and how to cultivate them so that we
can avoid being derailed.
2/15/2011 Showing readers how to develop the vision; value; influence;
and motivation required of successful leaders; this book
examines the five characteristics that set "leader managers"
apart from "run-of-the-mill managers."
1/10/2011 Containing a collection of proven tools and tactics woven
together in a step-by-step marketing system; this guide shows
small business owners exactly what to do to market and grow
their businesses.
12/1/2010 Taking readers through the Five Connecting Principles and
the Five Connecting Practices of top-notch achievers; this
book presents practices for breaking the invisible barrier to
leadership and personal success: communication.
1/12/2011 Chock full of action suggestions and real-life stores; this
revealing book is a strategic guide that will help men and
women move beyond mistakes to fulfill their potential and
achieve success.
12/14/2010 Full of practical; realistic; and life-changing advice; this guide
shows you how to make the most of the role you were born to
play; how to get others to understand who you really are and
the successful strategies of other women like you.
1/10/2011 Filled with hands-on advice and practical examples from real
businesses; this book takes a no-nonsense approach to the
uncomfortable decisions and actions that every manager;
business owner; or entrepreneur must face.
12/9/2010 Drawing upon explanations and insights identified from
diverse fields of knowledge; this book shares key actions to
transform even a lethargic; disconnected organization or office
into an impassioned; innovative; and thriving workplace.
1/11/2011 If you've ever held a sales position; you know that being
successful takes more than a smile; a Rolodex and a "can do"
attitude. This book provides the "more" you will need to come
out on top and stay there.
1/10/2011 Authored by former mob boss Michael Franzese; who left "the
life" and lived to tell about it; this unique insider's guide offers
secrets and tips for doing legit business that will change the
way you view business forever.
1/13/2011 Revealing a six-step process for creative problem solving; this
book will teach you how to better understand challenges; how
to generate more ideas to meet them; and how to create
action plans that get bottom-line business results and deep
11/29/2011 Helping you discover how you can navigate the whirlwind of
change and actually use it to your advantage; this accessible
and relevant guidebook reveals the secrets to becoming a
game changer by opening up new possibilities; confidence;
2/10/2011 Whether you're a seasoned sales pro or someone considering
sales as a career; the wisdom in this book can help you avoid
errors in perception; practice; and performance that could not
only kill a sale; but also your career.
1/10/2011 Guiding readers through practical steps to develop true
leadership in their lives and the lives of others; this concise;
straightforward book focuses on essential; time-tested
qualities necessary for true leadership: influence; integrity;
1/14/2011 Unveiling links between personal and organizational success
or failure and the contents of a leader’s “heart;” this important
book reveals that what leaders know about themselves is
more important than their leadership skills and job knowledge.
12/15/2010 Gaining leadership insight is a lot like mining for gold. You
don’t set out to look for the dirt. You look for the nuggets.
You’ll find them in this inspiring book.
3/21/2011 Examining how individuals toggle between love and money;
never quite sure when to turn one on and the other off; this
book is designed to help connect the two; so we no longer feel
a strain between our souls and our jobs.
1/11/2011 In a concise; straightforward style; this book focuses on
essential; time-tested qualities necessary for developing
mentoring relationships that make a difference in the lives of
your colleagues and the life of your business.
1/11/2011 Filled with interactive exercises that will challenge; inspire;
and direct you; this detailed book will help you uncover -
perhaps for the first time - specific steps you can take to stop
merely thinking about your dream and start living it.
1/5/2012 Taking you behind the scenes to show how the Tata Group
created the Nano; a $2500 car; this practical and inspiring
book reveals how the Nano represents a revolution in
business thinking and design that will have a profound effect
12/16/2010 Exploring the key principles behind Napoleon's successes;
this book looks at the triggers that led to his downfall; and the
lessons to be learned from his ultimate demise-and applies
these lessons to modern-day project management and
1/11/2011 Unveiling a remarkable combination of the latest brain
research and revolutionary marketing practices; this book
teaches effective techniques to build and deliver powerful;
unique; memorable messages that will have major; lasting
3/4/2011 Delving into the hows and whys of living life with values;
character; honesty; integrity; and sensitivity; this book will
show you how to be more at peace with yourself and
accomplish more with your skills and abilities.
1/13/2011 Whether you’ve lost sight of an old dream or you are
searching for a new one within you; this straightforward book
provides a step-by-step action plan that you can start using
today to see; own; and reach your dream.
1/12/2011 Making straightforward; practical information accessible to
you; this concise book offers time-tested principles for
connecting with people and building positive working
relationships within an organization.
1/19/2011 With compelling real-life stories to launch each chapter; the
author of this book distills not only his experiences as a
successful corporate psychologist but also what he has
learned from others in thousands of interviews with senior
1/11/2011 The best leaders know that success is about more than
winning--it's about improving and developing. This book
provides the essentials all leaders need to keep striving for
excellence no matter where they are or what they are doing.
1/11/2011 Drawing from the author's fundamental selling experiences;
this concise guide offers tips that will not only keep your
clients happy and add to your income; but will also teach you
ideas and principles that will add to the quality of your life.
12/1/2011 Whether you're an individual who wants to find your edge; a
manager trying to fully understand the strengths of your team;
or a leader looking to stay on the cutting edge of the strengths
movement; this book provides practical advice on what to do
1/11/2011 Packed with wisdom and instruction; this concise;
straightforward book focuses on the timeless; time-tested;
essential qualities necessary for true leadership success.
12/6/2010 Containing authentic examples and time-tested wisdom; this
inspiring book shares 13 attributes you need to maximize your
potential and live the life of your dreams.
2/10/2011 For every leader who has ever wondered what level of
excellence their team could achieve; this concise; power-
packed game plan can help leaders create an environment
that brings about victory and fulfillment to the whole team.
1/10/2011 Whether at home; on the job; at church; or on the ball field;
this informative book takes the pain out of learning what
makes a team tick; and will help you become the kind of
person everyone wants on their team.
1/14/2011 Containing laws that you can count on when it comes to
getting people to work together; this book is illustrated with
great stories of team leaders-and team breakers-from history;
business; the church; and sports.
12/10/2010 With daily readings highlighting twenty-one essential
leadership qualities; this book provides a concise; accessible
book that helps readers become more effective leaders from
the inside out.
1/15/2011 Combining insights learned from his 40-plus years of
leadership successes and mistakes; author John C. Maxwell
reveals a powerful; definitive statement of the timeless laws
you simply must follow if you want to be a great leader.
1/11/2011 Offering thoughts on proven leadership qualities and crucial
issues that affect leadership success; this book will help
leaders maximize their assets and overcome their
weaknesses; encouraging them to lead with their hearts as
12/15/2010 Debunking myths and shedding light on the challenges; this
book offers specific principles for Leading Down; Leading Up;
and Leading Across to help you expand your influence and
ultimately be a more valuable team member.
1/10/2011 Outlining a practical; proven; step-by-step process; this book
shows salespeople how to build value; lower perceived risk;
answer any objection; and bring sales conversations to a
natural and easy conclusion.
2/10/2011 If a business is going to thrive; it has to rise above the fray.
This insightful book will help you understand the reasons
behind the current quagmire of stifling sameness; and will give
you the tools your company needs to step away from the
2/8/2011 Leadership expert John Maxwell believes attitude is one thing
that can make all the difference in your life; and in this book;
he shows you how you can make it your best effort.
1/12/2011 Whether you are coaching football; running a business;
leading a charitable organization; or organizing a ministry
team; this book shares key principles to strategically build a
successful; winning team.
1/10/2011 From discussions on finding and keeping your focus in life;
and building a winning corporate culture; to setting aside time
for good thinking; this
handy; accessible book gives readers a new way to enjoy
1/11/2011 Featuring timeless
lasting success wisdom
in the work from
worldfourteen of John C. Maxwell's
and beyond.
leadership books; this unique reference delivers a powerful
leadership principle for each day; ready for real-world practice.
1/12/2011 Presenting a series of ideas; strategies; and techniques that
you can use immediately; this book will help you get more out
of yourself and your sales career than you ever expected.
2/15/2011 Sharing his story of helping to lead a global company from
being a $43 billion company to one that would eventually
exceed $200 billion; author Don Soderquist spells out the
secrets to Wal-Mart's success in this insightful book.
1/14/2011 Whether you sell tangible products like cars and homes or
intangible products like financial services or business
solutions; this book shows you that understanding the inherent
perceptions; motivations and emotions specific to the X and
2/22/2011 Addressing the most common misconceptions we have about
time and our use of that time; this book offers proven
remedies for universal time troubles which will help
salespeople see a rise in their sales as they experience a drop
1/11/2011 Taking you back to some of the fun and playful benchmarks of
your childhood; this book will help you recall the leadership
qualities you had as a child that may have been lost along the
way.
1/13/2011 Identifying why we need to rethink the interconnectedness of
marketing and sales; this unique book presents a six-sigma
marketing approach and methodology that can skyrocket the
effectiveness of your interactive marketing.
1/13/2011 Relationships are at the heart of every positive human
experience. This book teaches the most sophisticated leaders
and salespeople skills that will make them even better; and
relational novices will learn skills that can transform them into
2/22/2011 Sharing unique insights into what it means to be successful;
John C. Maxwell reveals a definition that puts genuine
success within your reach; yet motivates you to keep striving
for your dreams.
12/2/2010 Filled with practical tips and motivation; this book will help
sales professionals keep their clients happy; add to their
income; and most importantly; add to their quality of life.
8/14/2007 Fully up to date with all the latest changes in the law and
practice; this goldmine of information provides speedy access
to expert advice and guidance for company directors and
company secretaries.
10/25/2005 Use this expert; but jargon-free guide to learn how you can
gather and harness the knowledge in your organization. This
report will be of direct benefit to those working in the public;
not-for-profit and private sectors.
3/21/2008 Showing how businesses can ensure that they don't disclose
information inadvertently; this report explains how to protect
company information by drafting new contracts in the right
way.
3/7/2006 Laced with proven tactical advice; this book will teach you how
to choose and use your professional advisers effectively and
help you become a successful dealmaker.
7/13/2005 Written with the ambition of giving readers insight into
essential concepts and models as applied in management;
this comprehensive source covers outsourcing; Kaizen; Six
Sigma; change management; and much more.
11/30/2005 Dealing with a discreet area in each chapter; this specially
commissioned report examines each of the key developments
where the Employment Act of 2002 changes existing
provisions or introduces new rights.
5/29/2012 Explaining in a straightforward; jargon-free manner what the
law is and how to proceed; this practical book provides expert
advice on every aspect of employment practice from
recruitment; pay and incentives; to personnel records and
7/19/2005 Providing expert advice on every aspect of employment
practice from recruitment; pay and incentives to maternity/
paterrnity leave; this straightforward text offers a blueprint for
setting in place a personnel service for even the smallest
4/30/2012 Highlighting significant changes in the way that the courts now
assess damages; this valuable report sets out a systematic
approach for assessing the remedies available for various
types of breach of contract; what the remedies mean in terms
10/18/2005 With the emphasis on the value of people; this radically new
management philosophy handbook provides 130 ready-to-
apply ideas for building a stronger; leaner business.
7/30/2007 With short case studies to illustrate UK legal requirements;
this jargon-free book guides readers through all aspects of the
Corporate Governance program; focusing specifically on its
use by organizations who aren't required to adopt it.
11/3/2005 Become a business where every customer's need is not just
provided for but anticipated using this business manager's
reference explaining the elements of CRM and how to
establish an integrated customer relationship-oriented
11/17/2005 With a new tough enforcement policy in place on the Data
Protection Act; a further burden of responsibility is placed on
employers and their advisers on manual as well as computer
data. All employers who handle personal data need to know
10/27/2005 In today's world; a good name can be destroyed in a few
hours. This report will guide you through the steps to creating
a contingency plan for protecting your reputation in any sort of
crisis.
2/25/2005 Including valuable case studies drawn from Hilton;
Volkswagen; Unilever; Microsoft; and others; this jargon-free
book offers strategies and practical guidance for finding;
developing; and above all; keeping talented individuals.
6/25/2007 Covering all the requirements of the new Disputes Resolution
Procedures; this report explains what all the regulations say
and what steps you need to take to operate effective
dismissal; disciplinary and grievance procedures.
3/16/2005 Written for professionals who hate selling themselves and
their firm’s services; this book offers tested frameworks; tools
and concepts that provide considerable help in achieving
success.
4/25/2008 Taking readers through the key stages of the recruitment
process; this valuable report provides a concise summary of
everything you need to know and what to do to stay securely
within the law.
7/21/2005 One of the biggest changes to office life in the last ten years
has been the growth of e-mail. Though a major advantage to
businesses; e-mail also has legal risks. This report addresses
principal issues which arise and the means to ensure
11/21/2005 Get the best out of your employees while protecting yourself
and your firm. This specially commissioned report is packed
with constructive advice; and ends with seven invaluable
Appendices including precedents; model letters and draft
5/3/2012 Designed to be accessible; this report effectively explains the
practical impact of law; especially case law; from the
European Court of Justice and distinguishes how this law
works compared with the common law and UK legislation.
8/5/2005 Will I benefit from coaching? How will I measure the benefits -
and will they be lasting ones? How do I choose the right coach
and how can I get the maximum value out of the process?
Find answers to these questions and more in this insider's
7/22/2005 In 2003; the introduction of flexible working rights in the UK
illustrated that traditional working patterns could no longer be
sustained by employers. This report clarifies the law; sets out
employer/employee rights; and offers best practices.
12/14/2004 This one-stop guide summarizes key strategic concepts;
describes contributions to the field by leading thinkers; and
provides detailed checklists to help you develop your own
business strategies.
6/26/2007 Exploring the impact and significance of e-business as
illustrated by the work and thinking of a number of key players
in the field; this book is an accessible guide for business
people who are looking to make optimal and profitable use of
6/18/2007 Including many quotes; checklists and questionnaires; this
book is designed to provide an executive overview of past and
current leadership thinking; and seeks to distill the work of
some of the world’s major thought leaders.
12/17/2004 This incisive text profiles leading management thinkers who
have made a significant impact on the way management is
practiced; and provides fundamental lessons on executing a
successful marketing campaign.
7/14/2005 Providing a one-stop guide to the world's most important
writers on managing people; this practical text summarizes all
the key concepts and the contribution of each of the leading
thinkers in the field; with pros and cons of each theory.
4/22/2005 Enhance your worth and value. Whatever your area of
expertise; this book provides you with a highly detailed and
practical understanding of the critical client management and
handling skills needed to become a high performance internal
10/27/2005 This special briefing plots the continuing rise of e-
procurement; provides an overview of some of the options
available to businesses and predicts the trends that will hit
business over the next few years.
2/28/2005 Rich in example and wide-ranging in scope; this thought-
provoking book illustrates different facets of leadership; from
the servant-leader to women as leaders; and explores the
cardinal qualities of inspiring; communicating and decision
12/2/2005 Detailing how businesses can reap dividends in corporate
energy and enhanced performance by managing internal
communications; this book covers face-to-face; written; e-mail;
web site; video; and team communications.
11/10/2005 The report explains principles and techniques of successful
international negotiation and provides valuable insight into
commercial points to be considered as a result of the laws
relating to pre-contract; competition law; resolving disputes;
8/3/2005 Based on research carried out over seven years with over
2;500 senior managers in ten different companies; in USA and
Europe; this challenging book establishes and explains the 7
key competency clusters of leadership that matter most today.
6/22/2007 Including practical hints and comments; this report examines
what stage has been reached in the implementation of the
Civil Procedure Rules and their effectiveness in practice since
their introduction in April 1999.
8/3/2005 Use this practical guide to learn how to reshape and reposition
your company to meet tougher challenges and competitors;
when to confront and when to retreat; how to assess risk and
opportunity; move to seize opportunities and knock-out the
11/30/2009 Written in a clear; informative style; this important book
explains how organizations can reduce exposure to direct
threats; improve efficiency; and learn how to gain from shifts
in the way their markets operate.
11/1/2005 Offering practical and expert advice to public relations
specialists and consultants; this book provides tips on
managing both internal and external communications and their
internal and external stakeholders more effectively.
7/5/2007 Written from the perspective of the novice; this book is
designed to help you develop your skills or abilities and offers
new; more effective ways of managing people in small
organizations.
4/22/2008 Providing a practical; intensive grounding in the special
techniques for marketing your services; this book includes
exercises at the end of each chapter as well as a sample
workbook for use in training staff in customer service.
3/3/2008 Revealing the key skills needed by any leader in any type of
business; this book focuses on techniques for improving
individual and organizational performance and enabling mid-
to senior-level managers to understand their own leadership
10/22/2007 Providing a clearly-written explanation of the core skills and
concepts needed to market your business profitably; this
invaluable book offers techniques for building and maintaining
a long-term profitable market position.
11/25/2009 Taking a practical approach to managing change; personal
development; achievement and fulfillment; this book
concentrates on those interpersonal skills that lead to
successful decision making and effective personal
2/18/2009 If you are not wholly satisfied about where your life is going;
financially or personally; and the balance and fulfillment in
your life; this manual will help you realize your full potential; by
putting yourself first for a change.
10/24/2005 Written in a straightforward; non-academic manner; this book
provides accessible; practical guidance for the busy manager;
including useful skills for the negotiator; dealing with "people
issues;" putting negotiation into practice; and more.
2/9/2006 Written by an entrepreneur who has taken three businesses
from zero to multimillion dollar ventures; this treasure trove
book is full of time-tested strategies to get more customers;
get more out of your customers and to keep them coming
12/28/2007 Introducing the concept of Total Risk Management as the key
method for reducing risk; this report explains the crucial
connection between project management (the job) and
commercial management (the contract) and the need for
5/3/2012 Revealing that a comprehensive and disciplined approach to
public affairs is a necessity; this report shows in practical
terms how to counter potential threats through a professionally
structured and implemented public affairs campaign.
4/23/2008 Ensuring that you understand what should be in a contract
and what should not; this report explains how to achieve
changes in employment contracts without causing costly
problems; and enables you to protect clients' sensitive
12/21/2005 This report explains in simple terms how to prepare a key
account plan as an important step towards achieving High
Performance Account Management.
3/20/2007 Including charts; checklists and diagrams; this book will
enable you to compile a powerful customer plan that will work
within your particular organization that you can implement
immediately.
10/21/2005 Read this detailed report to improve your PR and campaign
planning. The report presents the arguments for a campaign
proposal backed with evidence by providing valuable tips and
techniques to improve any public relations or campaign
7/16/2005 Detailing the powerful process of strategic project
management; this book outlines effective management of
complex projects by combining traditional business analysis
with project management techniques.
7/27/2005 Using application checks; real company examples and case
studies to illustrate planning techniques; this innovative text
demonstrates a step-by-step process to show how a long-term
strategic portion of the Strategic Business Plan is formed.
3/23/2005 Complete with coaching advice on developing sales cycle
particulars; this innovative book also provides clear; practical
advice on every aspect of making a sale and offers stimulating
ideas to develop your techniques and monitor your progress.
4/23/2008 Necessitated by sweeping changes to the way ET claims are
dealt with; which increase the risk of higher costs and more
expensive claims; this indispensable report covers all the
changes and their implications for HR professionals.
7/20/2005 The best crisis management is crisis avoidance. This timely
report presents the stages of setting up a viable crisis
response plan and provides answers to key questions every
CEO should ask; and every Corporate Crisis Manager should
4/24/2008 Drawing out the main principles; processes and procedures
involved in tendering and negotiating MoD contracts.; this
report covers every aspect of competitive tendering;
negotiation and contractual negotiations in this new era.
4/24/2008 Written in a straightforward; no-jargon style; this practical book
provides expert advice on every aspect of employment
practice from recruitment; pay and incentives to
maternity/paternity leave; personnel records; contracts;
10/31/2007 From accommodation planning; acquisition; and building
works to environmental considerations; health and safety and
insurance to maintenance; this clear; concise guide
concentrates on what needs to be done in practice.
6/28/2007 Containing over 100 entries arranged in an accessible index
format; this reference provides a clear; expert summary of the
law; issues; risks and obligations under each Health and
Safety topic covered.
2/18/2009 Full of practical guidance; experience and insight; this book
brings together all of John Adair’s thinking on leadership;
teambuilding; creativity and innovation; problem-solving;
motivation; communication and time-management.
12/19/2007 Whether a licensor or licensee; this book will show you how to
identify and secure profitable opportunities; strategies and
techniques for negotiating the best agreement; as well as the
techniques of successfully managing a license operation.
7/17/2007 Providing accessible; expert guidance and assurance to
company directors; this comprehensive; user-friendly guide
will help you comply with an ever-growing maze of legislation
and minimize your exposure to personal liability.
8/23/2007 Providing clear; concise explanations of all your duties and
responsibilities; this book is a comprehensive guide to the
complex legislation and procedures governing all aspects of
the company secretary's work.
11/29/2004 This guide emphasizes the importance of listening closely to
others and of relating information with clarity and conciseness.
12/9/2004 Highlighting all of Adair's writings; this text sets forth principles
to help you build your mind and encourage the right mindset
to foster creative thinking and to manage innovation within
your organization for the most successful outcomes.
11/29/2004 Offering practical wisdom that managers can apply
immediately; this book covers leadership and team building;
motivation and people management; and creative and
innovative thinking.
12/2/2004 The goal of this book is to provide you with the knowledge and
tools to choose; build; maintain and lead teams at work; as
well as to provide incentives that impel those teams to
succeed.
3/29/2005 Written for managers and business leaders at all levels; this
practical book offers valuable tools; techniques and a
framework for continuing personal development useful for
appraisals; interviews; and planning career progression or a
12/3/2004 This practical guide is full of ideas; advice and techniques for
leadership and management; and brings together Adair's
thinking on effective leadership; teambuilding; creativity and
innovation; problem-solving; and much more.
11/16/2005 Inventions can be patented; knowledge can be protected
through the law of trade secrets; but information itself? This
report examines the current law to find answers to this
question.
4/23/2008 With over 60 real life case studies reflecting topical issues of
concern in today's climate; this book offers a comprehensive
chapter by chapter examination of market; product/service;
pricing and distribution strategies.
11/11/2005 Written in a clear; practical style; this essential book includes
examples drawn from the world's most successful companies
and provides key models to help you develop competitive
strategies for the Internet age.
11/30/2009 Containing an abundance of checklists; charts; dos and
don'ts; summaries and special tips; this comprehensive guide
offers an understanding of the key tools and techniques
behind any marketing strategy .
6/25/2007 Taking the form of a clinic; where a people manager asks an
experienced management consultant how particular issues
should be approached; this pragmatic; comprehensive book
will help managers in leading; motivating and running a team
3/25/2005 In a world in which global communication is instant; the role of
PR is critical to the success and survival of organizations and
individuals. This practical reference supplies guidance; tips;
and techniques on effective public relations strategies.
6/26/2007 Based on the author's extensive research and consultancy
practices; the book builds on the GROW coaching model and
introduces a new model which involves five core capabilities
and a seven-step process--The Achieve Coaching Model.
5/31/2012 Ideal for the busy executive; this practical; accessible book
presents all the essential theory; practice and techniques
taught to MBA students; and clearly explains the key
principles and practices of successful business.
6/7/2012 Structured around the recently revised National Occupational
Standards for Management and Leadership; this book
explains the relevant management techniques and principles
in a clear; practical style; whether you're preparing to achieve
3/14/2005 Provided in a ready-reference format; this practical guide will
help managers develop a training program that is stimulating;
motivational; and a return on investment for both learner and
company.
2/17/2009 Focusing on business cultural awareness; this book provides
the essentials that will enable any business traveler to come
to a full understanding of cultural differences in
communication; negotiation; partnerships; socializing;
5/30/2012 Providing a framework which explains cultural differences in
communication; negotiation; partnerships; socializing;
incentives and rewards; this book offers strategies and tactics
for winning people over to your side; and making the right
3/31/2008 Practical and jargon-free; this step-by-step report covers every
aspect of designing a course - content; design and flow - how
to anticipate users' questions and problems; choosing your
software supplier and applying the learning.
7/20/2005 Faced with threats and challenges as never before; HR
professionals need to adapt new models to deliver real value
to the business. Use this specially commissioned report as a
blueprint for the future of HR.
7/19/2005 What information are you legally required to put on your
website? What are the laws on copying material from
websites? Do you know the penalties for non-compliance?
Find the answers to these questions and more in this special
5/8/2012 Exploring all the practical legal issues that arise with websites;
this expert report will help you rest assured that you are doing
everything you need to do to comply with the law.
11/15/2005 Packed with innovative ways of generating leads; this is a
practical source of advice and techniques for winning new
business from new and existing customers. It provides
essential skills for analyzing customer needs; building
3/6/2013 Providing practical advice on entrepreneurship; this book
presents all the help and information you will need to decide if
being self-employed is right for you; and how to go about
setting up on your own.
6/19/2006 Providing a variety of tools and assessments to jumpstart your
persuasive powers; this report will help you communicate
clearly why someone should want to do what you really need
done.
4/24/2007 Whether you're running a corporation; a department; a
classroom; a volunteer program; or a household; this valuable
book features a simple; yet powerful system to help you
strengthen your charisma so you'll have a decisive edge in
8/31/2007 Whether you're a CEO or a clerk; an engineer or an
entrepreneur; a store manager or a member of the PTA; this
practical book demystifies the concept of charisma; defines its
seven key components; and offers a step-by-step program in
1/20/2010 Coaching is not a specialist occupation reserved for the few;
but a vital way of operating for those who are trying to bring
out the best in their people. It is a key skill which will help you
to develop others.
2/16/2006 Whether you're a newcomer or a seasoned professional; you'll
find ideas in this cutting-edge book that will take your selling
skills and your sales to new levels; get more referrals; and
earn higher commissions.
6/22/2006 Showing you how to plan; conduct and follow-up on meetings;
this report explains that when meetings are well managed;
they are effective and essential tools for communication within
the organization.
7/30/2009 Offering a highly usable framework that can be utilized in
many different circumstances; this book provides useful
insights into critical thinking and helps readers put some of the
best prevailing ideas into practice.
4/25/2007 Providing revenue-enhancing methods to build lifelong
customers; this book will teach you to understand your
customer's needs; build product knowledge; and cultivate
communication and trust.
9/6/2006 With several worksheets to get your people to become more
customer-focused; this book offers many tips; messages and
strategies that will help you improve your customer loyalty and
retention.
1/25/2011 With guidelines for understanding and adjusting to the
differences in people through observation of their behaviors;
this book presents tools that will enable you to see yourself
and your world through someone else's eyes and ears.
1/25/2011 Helping you understand your own style so you can leverage
your strengths and avoid your weaknesses; this guide will
show you how to adapt your own behavior so you can treat
people the way they want to be treated.
1/20/2010 This Skill Builder offers some advice on how to make
delegation a normal part of your work schedule. It will help you
identify when you need the assistance of others and how you
can learn to trust them with delegated tasks.
1/20/2010 This Skill Builder provides an introduction to the subject of
emotional intelligence; and proposes a four quadrant style
model which can help you to learn how to apply feelings
appropriately across a range of situations and experiences.
6/14/2006 By profiling some of the famous and not-so-famous individuals
who have had great impact because of their ideas and their
passion for them; this concise report explores how to define;
attain; and use vision to become more inspiring to others.
8/29/2006 Helping you to dispel those attitudes that are holding you back
from realizing your full potential; this workbook is an
interactive tool for analyzing your personal attitudes toward
yourself; others; and the situations you face.
8/29/2006 Covering several influences on one's life that can be positive
or negative depending on the individual; this book introduces
several processes to follow that can lead to both a more
successful career and a happier life in general.
6/20/2006 It's almost impossible to be productive today without being an
effective communicator. With the essential skills covered in
this report; you'll learn how to accurately and effectively
receive messages sent to you and send accurate messages
12/10/2008 Do you find yourself frustrated and unhappy because your
needs are not satisfied? This book examines the difficulty we
all have in being heard; understood; and satisfied - perhaps
more than any time in the last century.
3/29/2007 Having a vision--a mission that matters (MTM)--that makes a
difference is the core of your leadership. This report will show
you how to build charisma and shape your vision.
3/31/2007 Team building is the catalyst of all you want to accomplish as
a leader. Let this report show you seven steps to productive
delegating; how to motivate others by reward and recognition;
how to use a mini-mission statement to unite your team; and
3/31/2007 Use this insightful report to define courage for yourself so you
can withstand and boldly meet today’s challenges while
maintaining the courage of your convictions.
3/31/2007 Commitment is the quiet power of your leadership and the
glue to your success. Read this report to learn the difference
between contribution and commitment; and validate your
commitment to make a difference.
3/29/2007 Curiosity and idealism are what create big ideas. In this report;
you'll learn to maximize the five great strategies of big
thinkers--visionaries.
3/29/2007 When you value the rights of others and respect your
followers; it is a powerful binding force for everyone. This
report will teach you how to clearly define your ethics and
build trust with your followers.
3/29/2007 Inspired leaders look for the opportunity in change. Let this
report show you how to guide others through turbulent areas--
regardless of your feelings about the change.
3/29/2007 Your sensitivity to the needs; values; diversity; and
perceptions of your followers is what will set you apart from
the unsuccessful leader. This report demonstrates how
sensitivity inspires tremendous loyalty and earns you the
3/29/2007 Risk taking is an indispensable part of being a successful
leader in our competitive world. Read this report to discover
the rewarding benefits of taking risks.
3/30/2007 Indecision wastes time; energy; talent; money and
opportunity. This insightful report demonstrates how wise
decisions release the potential of all your followers.
3/31/2007 Read this practical report to discover that power and
greatness is not a goal; but the byproduct of learning how to
serve.
3/30/2007 When your words and your actions match; communication
becomes the highest form of leading by example. This report
shows you how to become a more effective communicator;
learn the secrets of resolving conflicts; and more.
6/16/2006 With a quick quiz to assess the level of your listening skills
and identify areas to improve; this report will help you to make
others feel appreciated and valued; reduce mistakes and
misunderstandings; and increase trust; credibility; and
2/22/2010 Marketing goods and services successfully is essential for the
survival and prosperity of any business. This marketing skills
book takes a detailed look at how these critical processes
operate.
6/27/2006 By teaching you how to understand behavioral styles in
yourself and others; this report will help you to ease tension
and discomfort; and boost your chances for success in any
field.
7/29/2008 Like communication or listening; negotiating is a skill we use
almost every day of our lives. This concise book will help you
learn to negotiate and communicate effectively in every aspect
of your life; not just in the world of work.
2/1/2006 If you're not making the money you know you can; or if selling
is a struggle; this stimulating book can help you enter the elite
percent of sales people who virtually write their own tickets
regarding earnings; location; industry; company; and lifestyle.
6/23/2006 Helping you to create a powerful nonverbal message that will
support your verbal content; this report will show you how to
interpret and use body language to deliver the message you
intend and how to project a vocal quality that matches your
2/28/2006 Whether you want to be better at selling or socializing;
managing or motivating; producing or parenting; winning or
wooing; this hands-on guide presents proven and practical
principles will help you behave more maturely and
2/14/2006 By exploring the critical differences between the content and
context of any training program; this book demonstrates how
the Accountability Performance System can be applied to any
training program available.
9/1/2006 Explaining what chemistry is and how you can create it with
everyone; this book delves into the characteristics of each
behavioral type and will help you find out why some teamwork
pairings work and why others fail before the work's even
6/15/2006 Good presentations can provide opportunities for growth in
power; control; recognition; and prestige. This report will give
you specific; easy-to-follow techniques that you will be able to
put to work immediately.
7/29/2008 The ability to “present” well can be a significant benefit in
organizational life. This book provides a few basic steps used
by extremely successful public speakers that will help
increase your confidence and reduce your fears.
7/29/2008 Explaining how a free newsletter or eZine is an essential
marketing tool for any business; individual; or organization -
as well as how to create one; this succinct book offers proven
strategies for making your publication a success.
6/16/2006 By allowing you to identify sources of conflict; this report will
help you understand how to encourage healthy disagreement
without spiraling down into a negative conflict.
7/30/2008 Defining risk not only as a threat but an opportunity that can
be leveraged to create new products; services; business
models; and ways to compete in the marketplace; this book
offers strategies to recognise risk; measure and manage it
7/30/2008 Exploring the important competencies necessary in all phases
of the sales cycle; this Skill Builder will help raise your
awareness of how you can build your skills in the areas of
prospecting; negotiating; closing; and providing follow-up
12/9/2008 Helping you to recognize where you shine and where you
don't; this handy guide will show you how to find opportunity in
adversity; find confidence in the face of uncertainty and have
a greater impact on others.
12/8/2005 For those who wish to learn about and possibly adopt a
philosophy and practice of sales that creates the highest level
of professionalism; this book advocates Non-Manipulative
Selling; which creates long-term good will and sound business
6/16/2006 Including a quick quiz to assess your strengths and identify
areas in need of improvement; this book identifies the key
elements of a first impression; and offers some skill-building
tips on how to maximize yours.
6/13/2006 Packed with skill-building tips that will help you learn to speak
confidently and express your thoughts clearly and logically;
this report contains all you need to jumpstart your public
speaking skills.
2/6/2007 Based on interviews of people with street smarts; from CEO's;
to business owners; university professors; and political
activists; this idea-packed book gives you a head start on how
to appraise situations; make the most of them; and know
6/28/2006 Offering a concise overview of the most essential components
of an effective telephone manner; this report will help you to
grow your business by establishing loyal customers - because
they had a positive; powerful experience on the phone.
4/24/2007 Helping you to understand how to use questions to improve
your communication; this book discusses what types of
questions to use and when to use them; as well as the
strategies and techniques of artful questioning.
4/24/2007 Never risk another misunderstanding! This easy-to-read;
practical report will help you learn how to use verbal and non-
verbal communication to take the ambiguity out of promises;
agreements; schedules; policies and procedures.
12/1/2005 Use the strategies and tactics in this groundbreaking book to
increase your sales; your self-confidence; and increase client
satisfaction with you; your company; and your products.
3/14/2006 Use the tried-and-true communication strategies in this
practical book to be a better boss; employee; spouse; friend;
parent; salesperson; or schoolteacher -- and get what you
want.
1/31/2007 Based on decades of research and field sales experience; this
unique book teaches you how to leverage predictable human
behavior; making it easy to ask for-and receive-referrals; and
making it nearly impossible for your customers to buy from
6/27/2006 Showing you a skill that has to be learned; practiced and
developed over time; this workbook offers you every tool you’ll
ever need to double your listening skills in only a few short
weeks.
6/15/2006 Learn how to communicate your message more skillfully and
understand the signals others send with the helpful advice in
this succinct report.
9/1/2006 Use this interactive toolguide to help you change some of your
habitual behaviors and knee-jerk reactions in order to become
more versatile; thus increasing your chances of success in
any given situation.
12/9/2008 Have you ever wondered what it means when someone tells
you to assert yourself? This guide shows how assertiveness
can be a valuable skill in a world where people don’t listen to
you; or listen; but don’t understand; or understand you; but
12/16/2008 Showing you how to establish priorities in your life; this book
will help you be more readily aware of when to speak up
versus when to let things ride; what's worth fighting for; and
what's best to walk away from.
12/29/2008 Everywhere you look; there are life-long career professionals
losing confidence in their ability to stay competitive. This book
wil help you dispel personal myths; emphasize positive
occurrences; and begin a realistic program to build your
6/14/2006 Showing you how to develop your ability to write in a clear;
concise; forceful style; this report will help you to persuade;
direct and influence the course of your organization and the
direction of your career.
2/21/2001 A one-book guide to the entire process of planning; building;
deploying and marketing a Web site; written for someone new
to the Internet.
1/3/2003 If you want to improve teamwork; this practical guide provides
a seven-step model and easy-to-implement activities for
working better together.
3/24/2015 Presenting a compelling model for creating accountability and
engagement with grit and; surprisingly; love at its heart; this
book reveals 11 practical and profound secrets to help you
hone your leadership practices to cultivate excellence and
3/27/2015 Marrying the concepts of change with emotional intelligence to
offer you an easy to follow formula for success in the new
economy; this book shows how to leverage key emotional
change skills into high powered change intelligence drivers
10/22/2014 For anyone who wants to finally achieve those personal;
family; and business goals that always seem just out of reach;
this how-and-why book will help you set clear; decisive goals
and then take the needed steps to achieve them.
10/23/2014 Presented in everyday; clear; and often humorous language;
this book teaches you how to get what you want when you
want it through the power of positive persuasion.
10/24/2014 It's time to step up and claim your place on the ladder of
success! This book will teach you how to implement the right
strategies; tools; and mindset to become more confident;
profitable; and create more realistic expectations while
10/24/2014 Encouraging you to think about leadership from every angle
and perspective; this creative book presents wisdom and
reflection that will help all of us regardless of where we may
be in life’s journey or our current position in our leadership
11/21/2014 Showing you how to take - and use - the time you need to live
the life of your dreams; this book presents tested; effective
methods to help you find more time each day; prioritize tasks
for maximum efficiency; accomplish short- and long-term
10/28/2014 Providing answers to help you in the discovery process of
understanding what your passion is; this book will help you
embrace the challenge of personal leadership in order to
expand the sphere of your influence.
12/4/2014 Every day your attitudes either sweeten or poison all that
flows through you and from you. This book defines your
twelve attitudes - or Megatudes - and shows that when you
consciously build all them into your thought processes and
10/25/2014 Offering a few tips from man's best friend; this book presents
a system for managing; training; coaching and motivating the
members of your organization so that they will exceed
expectations.
10/26/2014 Everyone knows that dogs have it all figured out; so why not
learn to lead from man's best friend? Written from the
perspective of the granddog of Charlie 'Tremendous' Jones;
Mr. Blue; this book offers fresh and insightful leadership
6/2/2011 Designed as a role-specific handbook for senior managers
and project board members; this manual describes how to
oversee projects being managed using PRINCE2; and cross-
references techniques which support the PRINCE2 method.
6/30/2011 Applicable across all industries; this guide provides practical
guidance for managers of portfolios and those working in
portfolio offices as well as those filling portfolio management
roles outside a formal PfMO role.
6/2/2011 Taking a best practice approach; which offers a structured and
effective framework for risk management; this book can help
organizations achieve their objectives by first identifying the
risks; and then choosing the right response to the threats and
6/30/2011 Providing clear and unambiguous guidance to value
management; this cross-sector guide demonstrates how to
maximise value in a way that takes account of an
organisation's priorities; differing stakeholder needs; and the
9/9/2011 Providing a structured framework; along with universal
applicability; this book helps all organisations - public sector
and private; large and small - achieve successful outcomes
from their programme management time and time again.
6/2/2011 Reinforcing the good practices of successful projects; this
manual provides a universally applicable project management
method - the principles; processes and techniques that enable
individuals and organisations to successfully deliver their
6/17/2011 Including business cases; funding models for set-up and
ongoing costs and performance measures; this guide
examines the lifecycle of a P3O and describes the use of a
project based approach to scoping and setting up a suitable
7/4/2013 We all know certain things get under our skin. Can science
explain why? Offering fascinating; surprising explanations for
why people react the way they do; this book also explains why
irrational behavior is connected to worthwhile behavior.
4/5/2012 Avoiding the partisan cant that has poisoned virtually every
important American debate in recent years; this revealing
book explains how; over the past three decades; leaders of
both parties and thinkers across the political spectrum have
10/7/2003 After discussing various ethical systems; the author of this text
sets out some typical ethical quandaries for readers to
analyze; and see both sides; helping them establish their own
moral IQ.
1/18/2012 Using news stories; court cases; and personal anecdotes;
former attorney and news commentator Lis Wiehl shows you
how to master the truth to your advantage; win by telling the
truth; and become your own personal lie detector.
1/23/2012 Offering a blueprint for women as they face their own
challenges and strive to achieve the positions of leadership
and influence they deserve; this breakthrough book chronicles
both successes and mistakes of women who shattered
12/4/2012 Explaining where we have been as a society; how we got
here; and where we are headed; this book chronicles the
stuttering history of western society; that endless back-and-
forth swing between one excess and another; always
5/10/2011 Providing an up-close look at Steve Jobs; this book reveals
what has made him capable of creating tools so extraordinary
that they have remade three industries and have transformed
the way we create; consume; and communicate with each
10/6/2011 Outlining the ways that we as a society; and particularly
women; have fallen off the intellectual path; this provocative;
entertaining; and educational book will make you laugh; make
you question yourself; make you squirm; but; most
1/28/2011 Employee engagement helps accelerate productivity;
innovation; customer service; quality; and many other key
business metrics. This book includes specific ideas; action
items; and behaviors for building employee engagement in
1/28/2011 Jam-packed with proven action strategies for reaching your
fullest potential; this book is a collection of practical ideas and
behaviors to adopt for enhancing individual and organizational
success.
8/12/2011 Providing you with the road map to a life well lived; this
concise handbook presents daily and weekly activities to help
you live with purpose; focus; passion; commitment; and vision.
6/30/2010 Featuring eleven leadership strategies--eleven acts of
courage required for long-term success; this hard-hitting book
offers readers the techniques to be the best leader he or she
can be.
11/11/2010 Providing powerful insights into what employees want and
need from their managers; supervisors; and team leaders; this
unique book pinpoints the behaviors and attributes necessary
to be the kind of leader that employees will follow.
6/30/2010 Introducing the four key dimensions of communication; this
powerful guide will teach you how to eliminate communication
static; and help you connect with employees and create the
understanding; support and acceptance critical to your
8/2/2007 Using case studies from large companies; social enterprises;
and the government sector; this insightful guide shows how
enterprises can innovate to survive and even thrive in the
knowledge-based; global economy.
11/6/2007 Providing readers with an all-access pass to information and
opportunity; this hands-on guide demonstrates how to bring
your product into the market at the lowest possible cost and
how to sell your products to merchants before investing in
11/19/2015 Drawing on deeply revealing conversations with powerful and
dynamic women; input from researchers and relationship
experts; and the author's own wealth of experience; this book
encourages women to stop seeking the unobtainable “work-
5/13/2011 Written in a brutally honest; funny; and self-deprecating style;
this important book blends personal stories and opinions with
the latest research and polling on issues and takes an in-
depth look at how women today achieve their deserved
2/1/2012 Clearly communicating the contradictions and paradoxes of
leadership from historical to contemporary perspectives and
global to individual considerations; this popular anthology
presents a renewed framework for understanding leaders and
11/19/2007 Describing components of leadership such as vision; values;
culture; development; and outcomes; this anthology illustrates
contradictions and paradoxes of leadership from historical to
contemporary perspectives and global to individual
12/10/2010 Telling the story of how eleven women escaped poverty and
became their own bosses; this book is an inspiration to the
millions of Americans struggling to make ends meet; and it
makes a compelling case for social change.
7/25/2007 Based on ancient manuscripts recently discovered in Linyi;
China; this translation of the Chinese classic presents one of
the leading books on strategic thinking ever written.
11/10/2015 Featuring classic and current readings; and brand new case
studies; this book discusses the crucial issues in the
management of nonprofit organizations.
11/23/2015 Drawing on unique research to explain why so many young
people are not planning to become parents; this book offers
ideas for what we can do as a society; in our organizations;
and for ourselves to make it easier for men and women to
9/7/2012 Based on the author's solid academic research and insights
from his work with more than 100 organizations; this book
provides a practical roadmap for using mistakes to accelerate
learning for your organization and yourself.
12/23/2015 Offering insights and inspiration business leaders can use
today; this book discusses how to thrive as a leader; various
leadership challenges; diverse leadership and leadership
teams; and more.
11/18/2015 Based on interviews with some of today’s leading thinkers
about what success means to them; this concise book offers
several unique and instructive perspectives on how success
can be defined and achieved.
6/27/2012 Authored by renowned behavioral data expert Peter Fader;
this book offers insights to help you revamp your performance
metrics; product development; CRM and organization so that
you focus on the needs of your most valuable customers and
9/6/2012 Using examples from Pepsi; Krispy Kreme; General Motors;
and other companies; this book demystifies financial
statements and concepts and shows you how you can apply
this information to make better business decisions for long-
6/3/2013 Filled with stories about how Coca-Cola; The Estée Lauder
Companies Inc.; Marriott; Apple; Starbucks; Campbell Soup
Company; Southwest Airlines; and celebrities like Lady Gaga
are leveraging their brands; this essential guide explains how
6/11/2013 Discussing proven strategies; processes; and methods; this
essential guide shows how to combine discipline in growth-
seeking activities with an organizational ability to innovate in
order to accelerate growth at a faster rate.
6/3/2013 Presenting a thorough; well-researched explanation of how to
make change work; this book explores the real reasons
change efforts fail—and reveals tested; tried-and-true
methods to avoid that failure.
11/11/2015 Examining many of the changing behaviors; technologies; and
expectations that companies must understand in order to build
valuable and lasting relationships in the years to come; this
quick read features stories addressing customer loyalty in the
11/10/2015 Designed to help leaders adapt to the demands and
opportunities of digital leadership; this book addresses why
leaders need to master a new way of developing relationships;
which begins by stepping out of traditional hierarchies; how to
9/6/2012 Based on astonishing stories; solid research; and years of
leadership development work with a wide array of companies
and organizations in the U.S. and abroad; this book will help
leaders develop their ability to make good and timely
12/18/2015 Providing a comprehensive guide for business leaders in the
United States who want to understand the opportunities the
Cuban market holds; this book is also a must-read for
business leaders in Cuba and around the world who want to
10/27/2015 Examining the issues facing employees and the employers for
whom they work; this book is essential reading for those who
are experiencing stress on the job due to increased demands
at work and at home; as well as employers who wish to
9/6/2012 Drawing on jobs data; anecdotes from all sides of the
employer-employee divide; and interviews with jobs
professionals; this book lays out solutions that can help us
break through what has become a crippling employer-
3/1/2007 For managers who must meet deadlines with a diverse team;
and for team members who want to develop and maintain
professional relationships; this practical book discusses team
and project management; and covers the tools available for
6/22/2006 Presenting writings of leading scholars and practitioners
working in the private and public sectors; this book addresses
the impacts of globalization processes on smallholder
agriculturalists and marginalized rural people.
6/8/2006 Covering the development of 19 prominent companies from
their origins to their current status as global operators; this
book reviews the changes of their corporate structures and
the successes and failures of their marketing and branding
6/9/2006 Including case studies of Asian countries and organizations;
this book examines both the theoretical and practical aspects
of effective knowledge governance and knowledge
management in the context of an increasingly competitive;
2/12/2013 Bringing together the thoughts of great men and women in a
single volume; this unique book also provides prime examples
of how influential thinkers use language to effectively convey
their arguments and intentions -- an arguably invaluable tool
5/25/2006 Based on over five decades of accumulated knowledge; this
invaluable book offers an insight into China through its history;
culture; people; economy; education; science and technology;
as well as government and political system.
7/21/2005 Confronted with rapid changes and marketplace pressures;
managers throughout Asia are questioning their leadership.
This book will help them join traditions with modern practices
to form approaches suitable for their cultures and global
2/8/2013 There has been a discernable trend of innovation (R&D) in
countries like Japan; Korea; China; India and Singapore. This
book creates awareness of this trend and encourages more
global collaboration in innovations to face societal challenges
2/5/2013 Presenting Motivation Spectrum; a dynamic tool designed by
the authors to motivate people positively; this book provides
readers with a comprehensive and practical understanding of
motivation by focusing on innovative practices that are known
2/11/2013 Written in a simple and accessible manner; this book will be of
interest to leaders; managers; business professionals; policy
makers and to anyone who wishes to learn and implement
excellent leadership styles in their personal lives; companies
6/12/2003 This guide is the U.S. Department of Commerce’s respected
introduction to exporting; designed to help U.S. firms learn
the costs and risks associated with exporting and develop a
strategy for success.
6/12/2003 This book describes how to develop cultural awareness and
avoid cultural faux pas by identifying key cultural differences;
explaining how to read unspoken cultural signals; and
pinpointing conflicts and opportunities facing
9/30/2009 Describing how to develop cultural awareness and avoid
cultural faux pas; this book identifies key cultural differences;
explains how to read unspoken cultural signals; and pinpoints
conflicts and opportunities facing businessmen and women.
7/11/2003 This book identifies the key ethical issues and gives the
reader practical tools to use in everyday situations in the
challenge of making money and maintaining business ethics
in international trade.
10/9/2009 Making money and maintaining business ethics in
international trade can be a challenge. This book identifies the
key ethical issues and gives the reader practical tools to use
in everyday situations.
7/28/2003 Use this course guide to develop your own international
marketing plan and learn its needs and uses through sample
marketing plans; prompts and templates.
10/9/2009 A good business plan is both a statement of where you're
going and how you will get there. This book provides a step-
by-step process for developing and writing a dynamic
business plan that will serve you; your business; and your
6/17/2003 This book covers the underlying need for and use of contracts
in international business; it provides specific information about
writing basic and advanced contract provisions; attorney use;
enforcement; dispute resolutions; arbitration and litigation.
6/5/2003 Explains key concepts; including: balance of trade; foreign
exchange; currency valuation; free trade; protectionism;
foreign investment; barriers to trade; and different economic
systems.
11/11/2009 Offering practical insights into the complex world of global
business; this book aims to show the reader the
interdependency of the world’s economies and how the effects
can be monitored if not completely controlled.
6/18/2003 This guide discusses copyrights; brands; patents; trademarks;
designs; and other related rights; and describes how to protect
and successfully utilize intellectual property rights
internationally.
6/11/2003 This book covers the entire process necessary for an
international joint venture--from finding your partners to
negotiating; establishing and running the venture.
6/10/2003 This book gives the reader the opportunity to learn and profit
from the international marketing mistakes of others.
11/13/2009 As a counterpoint to exclusively studying ""the correct way"" or

only following the patterns of successful companies; this book
gives the reader the opportunity to learn and profit from the
mistakes of others.
6/10/2003 Transform your export operation into a market-driven; profit-
making enterprise by learning and employing international
marketing methods and strategies used by successful firms
worldwide.
6/25/2003 This step-by-step book provides instructions for both standard
and special letters of credit; as well as the four primary
payment methods: documentary letters of credit; documentary
collections; pre-payment and credit transactions.
5/31/2003 Describes the documentation requirements and procedures
for exporting; importing; shipping; and banking.
6/28/2003 This book provides the foundation for successful international

negotiations and describes the key skills businesspeople use
to win at the negotiating table.
8/8/2003 Used in more than 100 countries by importers; exporters;
bankers; shippers; logistics professionals; attorneys;
economists; and government officials; this dictionary covers
trade terms A-Z; world maps; top websites; world airports; and
6/13/2003 This book is designed to help service providers "go
international." Learn how to enter an international market;
which countries are open to different services; and how to
break through market barriers.
10/31/2009 Including ten sample contracts and a legal glossary; this book
covers the need for contracts in international transaction;
trade terms; sample contract provisions; and
recommendations for clearer language.
3/20/2014 From identifying your audience; your purpose; and your main
message; to incorporating strategic charts and graphs; this
confidence-building workbook offers ten tips to help you
develop and deliver a winning business presentation.
7/25/2013 If ineffective e-mail communication is slowing down your
organization; let this guide help you establish e-mail
guidelines for your group; business unit; or enterprise; and
train your staff to write more effective messages.
3/20/2014 In today’s fast-paced; competitive business environment; we
all need to communicate clearly and use our time productively.
This concise guide presents tips; tools; and ideas that can
improve the quality — and reduce the quantity — of email in
11/10/2005 In today's fast-paced; competitive business environment; we
all need to communicate clearly and use our time productively.
Use this user-friendly guide to learn how to get your message
across clearly; convey the right tone; manage your time; and
8/28/2008 Including questions and exercises to help you learn on your
own; with your team; or with others in your organization; this
book offers tips; tools; and ideas that can improve the quality;
and reduce the quantity of e-mail in the workplace.
8/5/2011 Faulty grammar can slow you down and diminish your
credibility as a business writer. The job-relevant exercises in
this practical book will increase your confidence and help you
present a professional image when you write for work.
12/14/2005 Designed specifically for the business writer; this self-
instructional workbook will help you improve your writing so
you communicate clearly and convey a professional image.
12/27/2005 Filled with clear examples; explanations and practice
exercises for job-related writing projects; this complete training
program teaches practical techniques and strategies you can
use immediately to plan and write reports and proposals.
1/9/2006 This book provides a step-by-step process for writing letters;
e-mail; reports; and other business documents that persuade
and inform clearly and concisely. Free training guidelines and
comprehensive facilitator's guide available from the publisher.
5/12/2010 Providing a step-by-step process for planning business letters;
memos; e-mail; and other business documents; this handy
guide offers busy professionals the tools they need to get their
message across clearly; concisely; and professionally.
5/1/2014 Presenting a process to plan your message; and review
techniques to keep your writing clear and concise; this
workbook shows you how to save writing time and get results
with each document that you send out for your job.
7/25/2013 Some senior professionals have many years of work
experience but don’t have effective strategies to write long
documents. This concise guide helps managers and
supervisors reduce the time they spend writing complex;
3/26/2014 By walking you step-by-step through the process of writing a
clear; concise; well-organized multi-section document; this
book will help you plan and write reports; proposals;
procedures; and other documents that communicate complex
12/16/2005 Ensure that your performance-related writing achieves your
organization's highest standards with the help of this easy-to-
use guide. You'll learn how to write performance
documentation that is accurate; complete; and crystal clear.
8/28/2009 Including examples; questions; and activities to help you learn
on your own; with your team; or with others in your
organization; this user-friendly book will help you write
performance objectives; reviews; appraisals; and other
6/26/2012 A user-friendly book that’s filled with guidelines; tips; and
tools; this practical guide will help you write performance
objectives; reviews; appraisals; and other performance
documentation that is clear; descriptive; objective; and
5/8/2007 Ideal for both novices and experienced communicators; this
authoritative guide will help you get valuable ideas for specific
materials; expand your knowledge into new areas; and find
resources for detailed exploration.

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Imprint Title BookID ISBN ©

A & C Black Dictionary of Business; Fourth Edition 19525 9780713679182 2006

A & C Black Oddbins Dictionary of Wine 19518 9780747566410 2004

Academic Press Finance: A Quantitative Introduction; Volume I 78128 9780128015841 2015

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Acanthus Publishing Anatomy of Business 23067 9781933631790 2007

Acanthus Publishing Attitude; Intentions; and Focus 22324 9781933631851 2007

Acanthus Publishing Boosting Your Leadership Skills 29360 9780979994968 2007

Acanthus Publishing Planning Tomorrow's Workforce Today 22323 9781933631912 2007

Adams Media 10 Ways to Screw Up an Ad Campaign 18516 9781598690828 2006

Adams Media Stephan Schiffman's Sales Essentials 28425 9781598692280 2008

Adizes Publications Managing Corporate Lifecycles 12821 9780937120064 2004

Allen & Unwin Be Understood or Be Overlooked: Mastering 22528 9781865089447 2002

Allworth Press Citizen Brand: 10 Commandments for 6191 9781581152401 2002

AMACOM 30 Reasons Employees Hate Their Managers: 19340 9780814409152 2007

AMACOM A Blueprint for Corporate Governance: Strategy; 81104 9780814405864 2003

AMACOM A Guide to Software Package Evaluation and 1674 9780814405536 2000

AMACOM A Manager’s Guide To Coaching: Simple and 23778 9780814409824 2008

AMACOM A Manager's Guide to Human Behavior; Fourth 14161 9780761213949 1994

AMACOM A Manager's Guide to Virtual Teams 38067 9780814416594 2012

AMACOM A Safe Place for Dangerous Truths 2669 9780814404799 1999

AMACOM A Supply Chain Management Guide to Business 36897 9780814416457 2011

AMACOM A Survival Guide to Managing Employees from 16106 9780814474082 2007

AMACOM Absolute Honesty: Building a Corporate Culture 5590 9780814407813 2003

AMACOM Accounting and Financial Fundamentals For 2683 9780814479285 1996

AMACOM Administrative Assistant’s and Secretary’s 22374 9780814409138 2008

AMACOM Administrative Assistant's and Secretary's 65209 9780814433522 2014

AMACOM Administrative Assistant's and Secretary's 43740 9780814417607 2012

AMACOM Agile Project Management: How to Succeed in 6730 9780814471760 2004

AMACOM Amp Up Your Sales 73821 9780814434871 2015

AMACOM Annual Reports 101 16112 9780814473672 2007

AMACOM Army of Entrepreneurs: Create an Engaged and 36902 9780814416730 2011

AMACOM Auditing Your Human Resources Department: A 38075 9780814416617 2011

AMACOM Be a Direct Selling Superstar: Achieve Financial 50862 9780814432075 2013

AMACOM Becoming an Exceptional Executive Coach: Use 38062 9780814416877 2012

AMACOM Beyond the Lean Revolution 38077 9780814417096 2011

AMACOM Beyond Training and Development: The 8847 9780814407967 2005

AMACOM Blueprint for Project Recovery: A Project 5178 9780814407660 2003

AMACOM Building a Winning Sales Force: Powerful 28394 9780814410400 2009

AMACOM Business Boot Camp: Management and 47755 9780814420010 2013

AMACOM Chaotics: The Business of Managing and 30542 9780814415214 2009

AMACOM Coaching for Top Performance 1839 9780761204909 1995

AMACOM Coaching; Counseling & Mentoring: How to 16120 9780814473856 2007

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AMACOM Corporate Conversations: Guide to Crafting 6732 9780814407707 2004

AMACOM Creating and Dominating New Markets 3827 9780814406786 2002

AMACOM Creating Web Based Training: A Step-by-Step 3828 9780814471074 2002

AMACOM Creativity and Problem Solving 73814 9780814433164 2015

AMACOM Crunch Point: The 21 Secrets to Succeeding 16091 9780814473719 2007

AMACOM Customer Experience 3.0: High-Profit Strategies 64582 9780814433881 2014

AMACOM Customer-Centered Products: Creating 3829 9780814405680 2001

AMACOM Delegating for Business Success 11507 9780761214342 2004

AMACOM Delegation & Supervision 55778 9780814433140 2013

AMACOM Designing Dynamic Organizations: A Hands-on 5182 9780814471197 2002

AMACOM Digital Engagement: Internet Marketing That 28392 9780814410721 2009

AMACOM Early Warning: Using Competitive Intelligence to 6734 9780814407868 2004

AMACOM Effective Succession Planning; Fifth Edition 97651 9780814449158 2016

AMACOM Effective Succession Planning: Ensuring 34153 9780814414163 2010