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    Authentication & HDM: Edit By:-Mona Waheed

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    v20nmahmoud26
    The document discusses Home Device Manager (HDM) which is a tool that allows remote management and configuration of customer premise equipment (CPE) like routers. It describes how HDM can be used to configure CPE settings like WiFi SSID and password, change firmware, and set other parameters without needing access to the physical device. The document also provides instructions on creating HDM accounts, searching for devices, queueing management functions, and potential issues that could occur with authentication.

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    © All Rights Reserved
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    Authentication & HDM: Edit By:-Mona Waheed

    Uploaded by

    v20nmahmoud26
    38 views32 pages
    The document discusses Home Device Manager (HDM) which is a tool that allows remote management and configuration of customer premise equipment (CPE) like routers. It describes how HDM can be used to configure CPE settings like WiFi SSID and password, change firmware, and set other parameters without needing access to the physical device. The document also provides instructions on creating HDM accounts, searching for devices, queueing management functions, and potential issues that could occur with authentication.

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    The document discusses Home Device Manager (HDM) which is a tool that allows remote management and configuration of customer premise equipment (CPE) like routers. It describes how HDM can be used to configure CPE settings like WiFi SSID and password, change firmware, and set other parameters without needing access to the physical device. The document also provides instructions on creating HDM accounts, searching for devices, queueing management functions, and potential issues that could occur with authentication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views32 pages

    Authentication & HDM: Edit By:-Mona Waheed

    Uploaded by

    v20nmahmoud26
    The document discusses Home Device Manager (HDM) which is a tool that allows remote management and configuration of customer premise equipment (CPE) like routers. It describes how HDM can be used to configure CPE settings like WiFi SSID and password, change firmware, and set other parameters without needing access to the physical device. The document also provides instructions on creating HDM accounts, searching for devices, queueing management functions, and potential issues that could occur with authentication.

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    Authentication & HDM

    Edit by:-
    Mona Waheed
    01 HDM Introduction
    Definitions and benefits..

    02 Authentication Case
    The relation between HDM and authentication cases and
    how we can solve it on the Q..

    03 Device management
    Get and set parameters, changing WIFI and DNS settings.

    04 Questions
    Review , discuss related cases and issues.

    Agenda
    HDM Introduction

    3 8 January 2021
    Home Device Manager - Management Console

    CPEs Configuration
    01 It is a server that can push CPEs configuration automatically.
    Digital way which save a lot of manual steps, time and efforts.

    Getting/Setting CPEs Features


    02 Through the HDM tool, we can access and manage the VDSL
    routers without the need for router password.

    Functions Broadcast
    03 Setting a function to be applied on all routers (can be specified by
    device model).

    Firmware Updates
    04 Updating router firmware (can be applied on all routers with the
    same model).
    HDM Features
    Why frontline agents need to use the HDM tool?

    Configure Show Line Turn on/off


    CPE Parameters WPS

    Reset
    &
    Reboot

    HDM Tool Change


    WIFI SSID
    Many features could
    &
    be managed through
    Password
    the HDM directly.
    Change
    CPE
    Get Change password
    Change
    Current IP Firmware
    DNS
    Authentication Case

    6 8 January 2021
    Authentication case
    HDM Mismatch (Siebel View)

    Customer must have HDM account matching his data of radius to avoid customer authentication case,
    Customer CPE Serial number must be set on radius to be connected with HDM. And Radius to be
    updated with the right NAS Port ID.
    HDM trigger is the CPE hard reset, So any changes to be reflected and be triggered should be
    followed by the reset. If you found line connected with HDM but has IP10 or internet down, please
    start with the reset to restore the HDM & Radius right connection first.
    Device Management

    8 8 January 2021
    First Time Login
    HDM View

    First time login:-

    >Username (NT Capital Letter)


    >Password (NT Capital Letter)
    >Then:-

    ***You will be redirected to page change password.


    OR
    ***You will find error:

    “You have entered an invalid user name and/or password.


    Please click Back and try again.”
    (This means that you need to reset your password)

    HDM LINK:-
    http://10.18.121.21:7003/hdm/welcome/welcome.do
    HDM Welcome Page
    HDM View
    HDM Devices Page
    HDM View

    Searching Options
    Searching By Landline
    HDM View

    1 Devices
    2 Search
    Profile 3 Find devices by
    subscriber ID 4 Subscriber
    ID
    Searching By Serial Number
    HDM View

    1 Devices
    2 Search
    Profile 3 Find devices by
    Serial Number 4 Serial
    Number
    Creating HDM Account
    Siebel View

    1 Add Serial No.


    On Radius 2 Create HDM
    3 Reset router
    Creating HDM Account
    HDM View

    1 From Devices page press New…

    2 Then From Edit device page:-

    > Enter line data:- ( Device type, Serial No., Subscriber Reference ID)

    3 Ensure Enabled and Activated status to be Yes.

    As mentioned before, HDM trigger is the hard reset. So after reset, HDM will match
    4 Provisioning information with Radius data to be authenticated and configurated.

     HTTP Public : Serial No. + OUI


     PPPoE : Landline
     Connection Request : Serial No. + OUI
     All passwords : Radius password
     HDM Protocol: TR069 Landline
     OUI: 00E0FC Serial No.
     Product Class: DG8045
    Creating HDM Account
    HDM View

    2
    1

    4
    Radius Password
    Device Management
    HDM existing account view Step 1

    1 Search by Subscriber ID (landline) or by router Serial number.

    2 Click on Manage. (make sure “Activated” and “Enabled” have green


    checks)
    Device Management
    Device Information Step 2

    3 From Manage, go to Queue Function.

    From Queue function, select “Set Parameter Value” OR “Get Parameter Value” ,” Connection Request”, “ Reboot”
    4 OR “ Factory Reset”.
    Device Management
    Queue Function Step 3

    5 Select Queue.
    Device Management
    Get Parameter Values

    To view all CPE Parameters:-

    1 Select Internet Gateway Device

    2 Click Add

    3 Click Save

    4 Click Queue

    Waiting for Function to complete


    Device Management
    Device Data (View Device & Line Info.)

    View device info.

    From Device Data Tab:-

    >>Path :-

    Internet Gateway Device >DeviceInfo

    View line parameters:

    From Device Data Tab:-

    >>Path :-

    Internet Gateway Device >


    WANDevice>1> WANDSLInterfaceConfig
    Device Management
    Set New Router Password

    To set parameter we have to choose the required


    parameter and insert the required new value.

    Setting Router Password:-

    >>Path :-

    Internet Gateway Device >User Interface >X_ATP_Web


    >UserInfo >2 >User password

    Then click Add (Don’t forget to select parameter name)


    Then Save.
    Device Management
    Set New WIFI SSID

    Setting WIFI SSID:-

    >>Path :-

    Internet Gateway Device>


    LANDevice>1>WLANConfiguration>1>SSID

    Then click Add (Don’t forget to select


    parameter name) Then Save.
    Device Management
    Set New WIFI Password

    Setting WIFI Password:-

    >>Path :-

    Internet Gateway Device >


    LANDevice>1>WLANConfiguration>1>
    PreSharedKey>1>PreSharedKey

    >Select KeyPassphrase

    Then click Add (Don’t forget to select


    parameter name) Then Save.
    Device Management
    Set New DNS Settings

    Setting DNS Server:-

    >>Path :-

    InternetGatewayDevice>LANDevice>1>
    LANHostConfigManagement>
    DNSServers

    Then click Add (Don’t forget to select


    parameter name) Then Save.
    Device Management
    Set Parameter Value

    >>After Save

    >Click Queue
    >Then Queue
    Device Management
    Device History and Queued Functions Cancel

    To Cancel Action:-

    >> Function status will appear


    (Pending then Running).
    >>To cancel press on X red
    button.

    To Check History:-

    >> Result will appear in history if


    success or failure.
    Tips and Tricks
    LAN Functions Map
    Tips and Tricks
    WAN Functions Map
    Tips and Tricks
    Some Functions Short links

    Function HDM Path Parameters


    WIFI SSID InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.SSID
    WIFI Password InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.PreSharedKey.1.KeyPassphrase
    Hide SSID InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.SSIDAdvertisementEnabled True/False
    WIFI Channel InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.Channel 1->13
    WIFI Auto Channel InternetGatewayDevice.LANDevice.1.WLANConfiguration.1.AutoChannelEnable True/False
    Router Password InternetGatewayDevice.UserInterface.X_ATP_Web.UserInfo.2.Userpassword

    Firewall Level InternetGatewayDevice.X_ATP_FireWall.CurrentLevel Disabled -> High

    WLAN Enabled InternetGatewayDevice.X_ATP_WiFi.Radio.1.Enable True/False

    Fiber Radius Username InternetGatewayDevice.WANDevice.1.WANConnectionDevice.2.WANPPPConnection.1.Username

    Fiber Radius Password InternetGatewayDevice.WANDevice.1.WANConnectionDevice.2.WANPPPConnection.1.Password

    Copper Radius Username InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANPPPConnection.1.Username


    Copper Radius Password InternetGatewayDevice.WANDevice.1.WANConnectionDevice.1.WANPPPConnection.1.Password

    VDSL Radius Username InternetGatewayDevice.WANDevice.2.WANConnectionDevice.1.WANPPPConnection.1.Username

    VDSL Radius Password InternetGatewayDevice.WANDevice.2.WANConnectionDevice.1.WANPPPConnection.1.Password


    Tips and Tricks
    What to do in different situations

    You can use “enable communications” You can use “Edit this device” button to
    button to refresh the current IP go to radius authentication.
    Thank you

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