Major Project Format-23-24

A
MAJOR PROJECT REPORT

ON
BHARTI AIRTEL CO.LTD
In Partial fulfilment of Requirements for the award degree of
MASTER OF BUSINESS ADMINISTRATION (MBA)
Of
Dr. Babasaheb Ambedkar Marathwada University
Submitted By
Mansi .V. Thakkar (MBA-IVthSem)
MSS’s
College of Engineering & Technology
Department of Management
Nagewadi, Jalna (MS) 431203
2023-24
DECLARATION
I declare that this written submission represents my ideas in my own words
and where others' ideas or words have been included, I have adequately cited and
referenced the original sources. I also declare that I have adhered to all principles of
academic honesty and
integrityandhavenotmisrepresentedorfabricatedorfalsifiedanyidea/data/fact/source
inmysubmission. I understand that any violation of the above will be cause for
disciplinary action by the Institute and can also evoke penal action from the sources
which have thus not been properly cited or from whom proper permission has not
been taken when needed.
Jalna
Date: Name:-
MATSYODARI SHIKSHAN SANSTHA’S
COLLEGEOFENGINEERING&TECHNOLOGY,JALNA
CERTIFICATE
This is to certify that -----------------------------------------------has successfully completed

Major project entitled “--------------------------”in partial fulfillment of the requirement for
the award of the degree of MASTER OF BUSINESS ADMINISTRATION (MBA). To the
best of our knowledge & belief the work embodied in this project report has not formed
earlier the basis for the award of any degree or similar title of this for any other
examining body.
GUIDE NAME DR.S.K.BIRADAR

Project guide H.O.D. Principal
ACKNOWLEDGEMENT
This Mini Project would not have been possible without the guidance and the
help of several individuals who contributed and extended their valuable assistance
in the preparation and completion of this study. I would like to thank all those people
who made this Mini Project possible and un-forgettable experience for me. First of
all, I would like to express my deepest sense of gratitude to my Mini Project guide
Prof. S.N.Dhole and Dr.S.K.Biradar Principal Of MSS’s Department Of Management,
College of Engineering & Technology, Jalna for his invaluable encouragement, helpful
suggestions and supervision throughout the course of this Mini Project work. His
willingness, patience and optimistic attitude could lead to completion of this Mini
Project. I highly indebted to him for the systematic guidance and constant
supervision he put into completing this work.
I am grateful to Head of Department Of Management, MSS’s, CET, Jalna. For
his all-round support from time to time as required. I also express my heartful
thanks to Prof. S. N. Dhole for his enthusiastic moral support and guidance. I am
thankful to Prof. Mohmmad Irfan for his valuable guidance in my Mini Project
writing and continuous encouragement. Again I would like to specially thank to our
respected Principal, Dr. S. K. Biradar, MSS CET, Jalna for being my inspiration as I
hurdle all the obstacles in the completion of this dissertation work.
Jalna
Date: Name:-
INDEX
NAME OF THE TITLE PAGE
NO.
CH-1 INTRODUCTION
1.1 OBJECTIVE OF THE PROJECT
1.2 SELECTION OF THE TOPIC
1.3 OBJECTIVE OF THE STUDY
1.4 RESEARCH METHODOLOGY
1.5 SCOPE OF THE STUDY
1.6 LIMITATION OF THE STUDY
1.7 RATIONALE OF THE STUDY
CH-2 PROFILE OF THE ORGANIZATION
2.1 BACKGROUND & HISTORY OF THE ORGANIZATION
2.2 ORGANIZATION FLOW CHART
2.3 PRODUCT AND SERVICES OF THE ORGANIZTION

2.4 INTER DEPARTMENTAL RELATIONSHIP
CH-3 ANALYSIS AND INTERPRETATION OF DATA

3.1 TOPIC UNDER STUDY
3.2 PRESENTATION OF INFORMATION &INTERPRETATION OF DATA
CH-4 CONCLUSION OF THE STUDY
CH-5 RECCOMMENDATION& SUGGESTION
CH-6 APPENDICES
6.1 QUESTIONNAIRE
6.2 BIBLIOGRAPHY
CHAPTER 1 INTRODUCTION
1.1 OBJECTIVE OF THE PROJECT
Employee satisfaction survey provides a channel for employees to communicate their
view on a wide range of issues in total confidence.
Employee satisfaction survey was conducted to find out the satisfaction level of the
employees at “JMK INFOSOFT LTD”. The other objective was to find out the areas of low
satisfaction where corrective measures can be taken.
For this purpose a sample was selected by simple random convenience sampling and
survey was done with the help of questionnaire the results were analyzed for all the
employees.

Employee satisfaction survey was conducted to find out the satisfaction level of the
employees at “JMK INFOSOFT SOLUTIONSS”. The other objective was to find out the
areas of low satisfaction where corrective measures can be taken.
For this purpose a sample was selected by simple random convenience sampling and
survey was done with the help of questionnaire the results were analyzed for all the
employees.

1.2 SELECTION OF THE TOPIC
Reason behind selecting this topic for project is that the employee satisfaction is most
discussed and noticeable topic in software industry. employee satisfaction plays an
important role in growth of organization and helps organization to achieve their goal
efficiently.
In period of internship I saw that the main management of jmk infosoft solution is their
emolyee and their satisfaction they arrange many programs for encouraging their
employee they give various rewards on the basis of their work. The envoirment of jmk
infosoft solution is so friendly that the employees freely can do their work without any
hesitation..
Employee satisfaction is the key of organizations success..

1.3 OBJECTIVE OF STUDY
 To study nature of the business carried out
 To understand product services profile
 To study organization structure(hierarchy of the organization & concerned
department)
 To get proper understanding about financial condition of the concern
 To learn the working of Hr department
1.4 RESEARCH METHODOLOGY & DATA ANLYSIS
A research consists of stages or steps that guide the project from its conception through
the final analysis, recommendation and ultimate action. The research process provides a
systematic, planned approach to the research project and ensure that all aspects of the
research project are consistent with each other.
Research studies evolve through a series of step, each representing the answer to a key
question.
Research design
This stage shall help me to restrict and select only the important question and issue,
which inhabit growth and segmentation in the industry.
The various task that I have undertaken in the research design process are:
 Defining the information need

 Design the exploratory, descriptive and causal research.
RESEARCH PROCESS
 Data Sources:
In the Preparation of this project it is necessity to collect the Primary data and
Secondary data
 Primary Data:
The first-hand information bearing on any research which has been collected by
the researcher may be called “primary data”. Collecting information various with
the help of proposals credit policy of the Bank.
 Observation method
 Questionnaire method.
OBSERVATION METHOD
1] System generated sales invoice.
2] System generated sales rejection.
3] Customer Dr. & Cr. Note voucher.
4] Customers own business site.
5] Bill passing procedure in SAP.
6] RTGS passing procedure.
7] Receivable procedure.
Questionnaire method.
A questionnaire is set of questions presented to respondent because of its flexibility; a
questionnaire is by far the most common instrument used to collect the primary data.
Sampling Design
A sampling design is a definite plan for obtaining a sample from a given sample limit. It
refers to the techniques or procedures the researcher would adopt in selecting items for
the sample, sample design is determined before data allotted.
Sampling Unit
Here the various customers and accounts department employee in endurance
technologies ltd are the sample unit for interviewing regarding receivable management
project. Sampling unit is the group or cluster of the people from which the information is
collected.
Sample Size
The sample limit is 10
Sampling Procedure
In this study, non-probability-purposive sampling is used. Non-probability sampling is
sampling technique where the samples technique where the samples are gathered in a
process that does not give all the individual in the population equal chances of being
selected. A purposive, or judgemental, sample is one that is selected based on the
knowledge of a population and the purpose of the study.
 Secondary Data:
The Secondary Data on the other hand, are based on second-hand information.
The data which have been already been collected, compiled & presented easier by
any agency may be used for the purpose of investigated such data may be called
“Secondary Data”. Collecting the information with the help of Annual Reports,
Magazines, Internet, and Reference Book. The Secondary data provide by
organization. The needed information is collected from Journals Annual Reports,
Magazines, etc.
1.5 SCOPE OF THE STUDY
Keeping the purpose of the study in mind which is to know the
employee satisfaction level towards the organization. I have
conducted the study within the organization i.e.employees of JMK
INFOSOFT SOLUTIONS LTD.
I choose this topic with the purpose ;
 Toknowtheemployeesatisfactionleveltowards theorganization.
 Tounderstandtherelationshipwithinthe organization.
 Tostudythe communication flowwithin the organization.
 Todeterminetheworker‟sparticipationindecision-making.
 Tofindwhetherthereisscopeforimprovementwithintheorganization.
 Tolearn thepractical aspectsofthe business.
1.6Limitationsofthestudy:
1. Theresearch islimited tothe SOFTWARE INDUSTRY.
2. ThesamplepopulationisrestrictedtoJMK INFOSOFT SOLUTIONS
LTD.
3. LackofavailabilityofData.
4. Data Security reasons company never provide their internal data
5. Lack of sources
6. Not easy to find the companys financial information n management
has put restriction on employees so that they cant share companys
info.
1.7RATIONALE OF THE STUDY
Employee satisfaction is realizing the direct relationship between happy
and unhappyemployee.
Toattainthelongrungoalemployeesshouldbetreatedequally,andshouldha
veopportunity to express their views, ideas and opinions. They should
be updated andaccessible to all the employees so that the employees are
aware of all policies of theorganization. The supervisor should have the
good leadership qualities and
shouldgivepositivefeedbackatregularinterval.Theworkingenvironments
houldbegoodsothatthe employees will have sense of pride in working
for the organization and should beprovided with the necessary facilities
and adequate space work efficiently. Loyalty andperformanceshould
berewarded byprovidingopportunities forcareerdevelopment.
CHAPTER 2-PROFILE OF THE ORGANIZATION
This project report has been prepared for Jmk infosoft solutions Ltd. for the
Dissertation. The promoters are well Experienced and already running this unit and providing IT
solutions &services to government &non government segment.
Now a days for running a business or anything technology plays a very important role jmk
infosoft solution provides all the services which are usefull to smooth execution of business.
JMK INFOSOFT SOLUTIONS is Aurangabad based organization providing IT solution and services
to Government & Non Government segment since 2011.s
They providing many services to their clients which includes:
1.E-governance application development & managing citizen facilitation center IT consultancy.
2.Non voice BPO-data entry & data scanning.
3.Be spoke application development for different industry vertical.
4.Microsoft Dynamics AX.
Currently they are managing the three citizen facilitation center(collector offices ) in
Maharashtra state..base solution developed by them provide flexibility for different E-
Governance platforms..
They are also helping private sector organization in their IT initiative like web
designing,mobile and Microsoft sharepoint development.
JMK infosoft solutions Ltd.
JMK infosoft solutions limited is 10 years 8 month old public company incorporated on 08 july
2011.its registered office is in Aurangabad Maharashtra India.
JMK infosoft solutions limited is classified as Non-govt company and is registered at register of
company located in Mumbai.As regarding the financial status on the time of registration of JMK
INFOSOFT SOLUTIONS LIMITED company its authorized share capital is RS 10000000 and its
paid up capital is RS.9590900.
As per Registration of company it involves under in business activity class/subclass code

72900,the main activity of JMK INFOSOFT SOLUTIONS LTD. Is other computer related activities
for example maintenance of website of other firms/creation of multimedia presentations for
other firms etc.
It comes under Division Computer and related activities and this comes under section real estate
,renting and business activities..
JMK INFOSOFT SOLUTIONS specializes in the area of data entry,data processing,web development
,software development and various IT enable services…
The business of JMK INFOSOFT SOLUTIONS strives to make for positive experience through its
offering.
Customer centricity is at core of JMK INFOSOFT SOLUTIONS LTD. And it is this belief that the led
business to build long term relationship.insuring a positive customer experience ,making
available goods and/or services that are of top notch quality which is given prime importance .
Indias largest B2B market place,JD marst along wit JMK INFOSOFT SOLUTION PVT LTD.ensures
engaging in business activities is a seamless process for small and medium enterprises as well as
large businesses.in a wake to enable these businesses to reach their audience ,this portal lets
them showcase their offering in terms of the products and/ or services through digital
catalogue.this business has wide range of product offering and the product /catalogue list
includes application consulting services,blockchain consulting services,computer consultancy
services ,computer software consultimg servicesetc…
International And National Scenario
Currently the team JMK INFOSOFT SOLUTIONS LTD. Working on the expansion of their business
in whole India..the main aim of JMK INFOSOFT SOLUTIONS is to provide best services to their
clients located in different parts of India.
The main focous of JMK INFOSOFT SOLUTIONS LTD. Is to satify the needs of their Indian clients so
that the business team of their clients works smoothly..
They have their offices in different parts of india,their expansion location are as follows
NORTRH
Haryana,Himanchal Pradesh,Delhi,Punjab,Uttaranchal,Uttar pradesh etc.
SOUTH
Andhra Pradesh,Karnatka,Kerala,Tamil Nadu,Telangana, Goa,Gujarat ,Maharashtra
EAST
Arunanchal Pradesh,Assam,Manipur,Meghalaya,Mizoram,Nagaland,odisha,Sikkim Tripura
,West Bengal
CENTRAL
Bihar,Chattisgarh,Jharkhand ,Madhya Pradesh
UNION TERRITORIES
Chandigarh,Daman & Diu,Lakshadweep,Pondicherry,Andamaan and Nicobar…
SOME PROMINENT COMPANIES
IT sector of INDIA is growing so fast with new technology and invention there are so many
prominent companies of JMK INFOSOFT SOLUTIONS in Aurangabad some of them are as follows;
1.MNY INFOTECH
MNY Infotech is a web design & development company that focuses on quality, innovation, &
speed. We utilized technology to bring results to grow our client’s businesses. We pride ourselves
on great work ethic, integrity, and end results. Throughout the years MNY has been able to create
stunning designs in multiple verticals while allowing our clients to obtain an overall better web
presence.
Philosophy
Our company philosophy is to create the kind of website that most businesses want: easy to find,
stylish and appealing, quick loading, mobile responsive and easy to buy from.
Mission
We’ve designed our entire process and products around providing everything a small businesses
needs when they’re starting out – ensuring that working with us is always a quick, easy and
hassle-free experience. We give our clients full control of their website without a ridiculous price
tag, and our friendly team offers their expertise even after your website is live.
2.TECHINVENTO IT SERVICES PVT LTD.
Techinvento is your one-stop destination that specializes in technology consulting,

software development, digital marketing and API Integration.
Techinvento will help you answer the question that never goes away- ” How do I build my
business to the best it can be?”
Being a part of Techinvento family means being part of a very talented team of
individuals who work together to excel in today’s fast paced and dynamic industry and
provide best experience to out customers across the world. We have a tendency to gather
specialists from every field so that you can be stress free and trust us with your dream
project.
The team’s commitment towards their work and deliver the best to the clients they work
with is what makes Techinvento the company it is.
We want to see your business moving forward and we’ll provide you with exceptional
service to ensure that happens.
VISION
To create an online platform for everyone who use Internet
MISSION
To accommodate different technologies under one platform
GOAL
To accommodate different technologies under one platform.
3.HISOFT IT SOLUTION PVT LTD.
ABOUT US
Hisoft is leading IT Solutiins provider conpany in india, we are specialist od software

developments, website development, Android application development, digital marketing expert
in aurangabad , jalna, washim, hingoli, parbhani, nanded, latur, beed, amravati, akola, jintoor and
all over maharashtra.
We have huge experience in commercial, non commercials, government, private sector and
individuals industries.
We also provides all kinds of trainings to clients as well students for softwares development,
website's development, digital marketing etc.
4.INVICTUS WEB SOLUTION
INVICTUS WEB SOLUTION IS Website Design Company in Aurangabad Invictus Web Solutions
is Website Design Company in Aurangabad with diversified capabilities. Together with being one
of the fastest growing web service providers in Aurangabad, India, we also excel as a place where
clients are given utmost respect and people are given utmost freedom to use their skills &
creativity. We are a young, enthusiastic team of web designers and developers, dedicated to help
companies of all sizes leverage the exciting and dynamic world of application development and
solution consultation. We want to be a companion in an entrepreneur’s journey – helping them
with their needs and pain points so they can focus on what is critical. We believe in creating next-
gen mobile apps and hence use the latest technologies to assure we stay up to date to address
specific business challenges.
OUR VISION
We do not strive to be the biggest provider of web solutions, but we work hard to be
the most trusted and customer-friendly provider of all times. Your constant support
and trust will help us achieve the same .
OUR MISSION
Ensuring success of our clients and partners through highly optimized Technology
solutions while enhancing the quality of life for our workforce and community.
5.ComIT Technology
ComIT Technology Provide services in software applications, extensively used in different kind
of business process. Our professional helps in creating interactive Websites and Software
Applications, Multimedia Presentations by using latest technology.
We have done over many attractive web applications, software and have invested substantially in
people, processes, research and support to ensure that our customers stay ahead of the
competition and lead in their domain. We, at ComIT Technology, always work with the customers'
best interests and objectives in mind.
We believe that if we takecare of the customer's interest, the customers will automatically take
care of our interests. We believe that by providing informed expertise, timely delivery and
consistently high quality services we will create value, differentiation and awareness, leading to
brand acceptability, preference and loyalty. ComIT Technology is a group of talented engineers &
technologist, whose core strength lies in making state of art 'Technology' avaialble to our client at
the most adequate price.
OUR VISION
Our Vision serves as the framework for our Roadmap and guides every aspect of our business by
describing what we need to accomplish in order to continue achieving sustainable, quality
growth.
OUR MISSION
Our Roadmap starts with our mission, which is enduring. It declares our purpose as a company
and serves as the standard against which we weigh our actions and decisions.
SUPRIMA IT SOLUTION
In current business scenario IT plays a key role in enabling organizations meet its business goals.
Identifying exact requirements, Procuring or Developing IT solution, Implementing IT solution,
are all specialized tasks.
Effectiveness of any IT solution depends on how perfectly these tasks are performed.
Inability to establish business controls through IT solutions, Islands of information and High
maintenance costs are some of the prominent ill effects of improper IT selection, development
and implementation process
At Suprima IT, we are the experts who understand and have practiced the principles of
Information Technology.
You can look at us as your competent Information Technology partners, for ensuring that your
business is benefiting from the IT.
Company Details
CIN U72900MH2011PLC219589
Company JMK INFOSOFT SOLUTIONS LIMITED

Name
Company Active
Status
RoC RoC-Mumbai
Registration 219589
Number
Company Company limited by Shares

Category
Company Sub Non-govt company

Category
Class of Public
Company
Date of 08 July 2011

Incorporation
Age of 10 years, 8 month, 4 days

Company
Activity Other computer related activities [for example

maintenance of websites of other firms/ creation
of multimedia presentations for other firms etc.]
2.1Background
Information technology in India is vast industry which comprises information technology
services,consulting,and outsourcing.the IT industry accounted for 8% of Indias’s GDP in 2020.
The Indias IT industry was born in Mumbai inyear 1967 with the establishment of tata
consultancy services who in1977 partnered with Burroughs which began India’s export of IT
services.The first software export zone SEEPZ-the precursor to the modern day IT park
established in Mumbai in 1973 more than 80% of country’s software exports were from SEEPZ in
1980s.
After this Indias IT sector take a swing and every second the IT sector is coming with new
invantions.
In year 2010 director of JMK INFOSOFT SOLUTIONS LTD cameup with idea to form a company
which will provide all the IT services to all Government and Non government organizations.they
started their business in the name of JMK INFOSOFT SOLUTIONS LTD on 08 july 2011 they
registered their company and this is how the journey of JMK INFOSOFT SOLUTIONS LTD is
began…..
They started their business with basics of Data entry consultancy which helps so many
organization to work smoothly,after this they worked so hard and updating themselves with
changing world…now they have hundreds of services and thousands of happy clients..
VISION AND MISSION OF JMK INFOSOFT SOLUTIONS
VISION
Since inception our vision has been to take technology to the grass root level & facilitate
the every stakeholder of society..
MISSION
JMK INFOSOFT SOLUTIONS mission is to use our extensive IT experience to deliver tangible
business results enabling our clients,both home and business ,to profit from the advanced use of
technology .we strive to build long-term client relationship based on mutual trust and respect..
ConceptualBackground
DefinitionsofEmployeeSatisfaction:
SomeofthedefinitionsofEmployeeSatisfaction:
1. Employeesatisfaction is defined
as“apleasurableorpositiveemotional stateresultingfrom the
appraisal ofonejob or job experience”.
2. Employeesatisfactionis“asetoffavorableorunfavorablefeelingswit
hwhichemployeesviewtheirwork”.
3. EmployeeSatisfactionwillbeas“theamountofoverallpositiveaffec
t(orfeelings)that individuals havetowards their jobs.
LiteratureReview:
Employeesatisfactionisrealisingthedirectrelationshipbetweenhapp
yemployeesThekeymeasures to employeesatisfaction are
 Employeeretention
 Productivity
 Customersatisfaction
 Profitability
All the above mentioned factors areobtained only if the employees are
satisfied .This isbecause satisfied employees tend to be more creative
,tend to accept challenging jobswhich is an promotional opportunityto
them .Theytend to bemoreproductive.
Employees with higher job satisfaction: believe that the organization
will be satisfyingin the long run , care about the quality of their work
,more committed to the organization,havehigherretention rates,
andaremoreproductive.
Employeesatisfactionhastwocomponents
1. Hygeieneissues
2. Motivationissues
Thehygieneissuesare:
1. Company and Administration Policy: They should be updated and
accessible to alltheemployeesso
thattheemployeesareawareofallpoliciesoftheorganization.
2. Supervision:The supervisor should have thegood leadership
qualities and shouldgivepositive feedback atregularinterval.
3. Salary: Employeeswanttobepaidaccordingtotheir competence

andhardwork.
4. InterpersonalRelations:Itistherelationwiththesuperior,peerandsubor
dinate.Theemployeesshould begiventime forsocialization.i.e.
duringlunch, teabreak,etc.
Working conditions: The working environment should be good so that the

employeeswill have sense of pride in working for the organization and
should be provided with thenecessaryfacilitiesand adequate spaceto
workefficiently.
1. Work:Thework shouldmakeemployees believethat the
worktheyare doingisimportant.
2. Achievement:Allemployeeswanttodoa
goodjobandmakeuseoftheirtalent.
3. Recognition:Employees shouldberewarded
forhighperformancebybonusoratleastpraisingtheirefforts.
4. Responsibilty:Employees shouldbe givenenoughfreedomorpowerto
carryouttheirtask.Theyshould haveownership ofworkand

begivenchallengingwork.
5. Advancement:Loyaltyand
performanceshouldberewardedbyprovidingopportunitiesforc
areer development.
Theabsenceof hygieneissues isa sourceof
dissatisfaction.Whileincreaseinthemotivation factors, will increase in
employee satisfaction .the hygiene issues should bedealt first and
then the motivation issues should be given considerations .Bigger
paychecksrarelyequate withhigher job satisfaction.
30
2.2FLOW CHART OF JMK INFOSOFT SOLUTIONS
JMK Infosoft is Aurangabad based organization providing IT solutions &

Services to Government & Non Government segment.We have our sales offices
at Mumbai & Pune.We started our journey in 2011.
Major Services provided-
1.E-Governance-Application Development & Managing Citizen Facilitation

Center,IT Consultancy
2. Non Voice BPO-Data Entry & Data Scanning(With 200 Seat Facility at
Aurangabad,Maharashtra)
3 Be Spoke Application Development for different industry vertical.
4.Microsoft Dynamics AX Currently we are managing the three Citizen

Facilitation Center(Collector Offices) in Maharashtra state.Base solution
developed by us provide flexibility for different E-Governance platforms. We
have successfully completed the Data entry & Data Digitization for UID,Social
Economic Cast Census Survey & NPR projects in a larger volume.We are also
executing Ration card digitization for Mumbai & Thane Region. We are also
helping private sector organizations in their IT initiatives like Web
Designing,Mobile & Microsoft Sharepoint Development
Organizational structure of JMK INFOSOFT SOLUTIONS is centralized the

orgazization structured with central leadership and a defined chain of
31
command ..it all starts with request of client to manager where the process
starts..the organizational structure of JMK INFOSOFT SOLUTIONS IS :
When the request of client is came to manager or head of development in

proper format ERJ(ENHACMENT REQUEST JUSTIFICAION) it is form where he
mentions his requirments and in form he starts working on it..
ASSISTANT: after receving request development head and his assistant start
gathering information from client they conduct a meeting with client just to
know that what are the requirements of client and how hw want his
product..after noticing all requirements of clients they gives every detail to
product/project manager
PROJECT/PRODUCT MANAGERS: Project/product manager takes detail and

starts developing the project with his team creates efforts estimation where
he mentions what time this development will take how many man days they
require for same after they sent efforts estimation and financial requirements
to business analysts
Business analyst: after receving efforts estimation from product developer

business analyst calculate financial structure and sent it to client after
receving green signal from client business analyst sent every detail to team of
software development team
32
SOFTWARE DEVELOPMENT TEAM: after receving requirements and structure

from business analyst software development team with the help of desiging
team design product as per clients requirements
Designing /development team :design /development team designs product

and send it to quality assurance team for final testing and quality check of the
final product
Quality assurance team: this the second last step of the final product here
quality assurance team checks each and every detail of the product and send it
to testing team
Testers: tester plays a very important role in final product testing here user
test the product if there is any error they sent it back to development team or
else approve it for sending it to clients…
This is how organization of JMK

INFOSOFT SOLUTIONS works they check each and every detail so that they
can give best product and service to customer…they belive in quality and
satisfaction of customers.. after delivering product to customer they give
lifetime maitainance service to customer in which they includes updates of
software crosscheck of software..they have a team which is specially for
solving query of clients and answering their questions…
33
2.3PRODUCT AND SERVICES OF JMK INFOSOFT SOLUTIONS LTD

JMK INFOSOFT SOLUTIONS LTD. Provides all the it services at one place some of them are
as follows;
1.WEBSITE DEVELOMENT & WEB DESIGN SERVICE
We developed and design website for clients as per their requirements.
2.WEBSITE DOMAIN HOSTING SERVICE
Web host store content like a website,on internet servers domain host provide domain
names,which are the addresses that help visitors access website contents we create this domains
for aour clients.
3.DIGITAL MARKETING SERVICES

34
They provide components and create apps for clients with the help of which the clients promote
their product and services..our main goal is to provide best digital platform to our client and their
users.
4.GRAPHIC DESIGN
They design graphics using various elements for clients to convey information or create an effect as
per clients requirements.
5.LOGO DESIGN
They designs best and unique logos which beautifully represnts the organization
for which they design it…
6.SEO SERVICES
35
SEO means Search Engine Optimization and is the process used to optimize a website's
technical configuration, content relevance and link popularity so its pages can become easily
findable, more relevant and popular towards user search queries, and as a consequence, search
engines rank them better.
7.WEBSITE MAINTENANCE SERVICES
they are well known for their services in website

development..they provide best solution and solve each and every query of their clients..
8.SOFTWARE DEVELOPMENT
Software development is the main area of operation their team work so hard to build best
software at lowest cost for their clients..
36
QUALITY POLICY
With the highly advanced technology the software which are developed by techinacal team tested
many time a special team collect each end every detail of the software and control and correct it so
that the client can use it easily..
The higly experienced team of software developers oversees the insallation and maintainance of
computer network system within a company. Its peimary function is to ensure that the networks
smoothly
Quality control is procedure or set of procedures to intended to ensure that a manufactured
product or performed service adheres to a defined set of quality criteria or meets the requirements
of the client or customer..
Quality control involves the measurements of actual quality and determination of defects in given
program..our quality control service is carried out in four main stages :
1.service request:
The service request is submitted to the quality manger by customer through a completed service
request form ..the quality manager reviews the request and requirements of clients and estimates
the service.
2.service agreement:
JMK INFOSOFT SOLUTIONS internal service level agreement represents the agreemen made
between the project manager and quality manager to facilitate effective coordination and
adherence to stated requirements.
3.services completion:
The team of JMK INFOSOFT SOLUTIONS specifies the requirements of the quality control manager
that facilitate a complete execution of service request…
4.service delivery:
service delivery is a series of activities and tests conducted by the quality control team to ensure
full execution of service requirements. This is the last step of Quality policy after delivering service
JMK INFOSOFT SOLUTIONS provides lifelong maintainance service to its clients..
Quality assurance is main moto of JMK INFOSOFT SOLUTIONS they belive in quality and they gives
their 100% to provide best product and service to their customers ..
They at JMK INFOSOFT SOLUTIONS are committed to achuve and sustain in best class business
excellence through value driven professional approach towards total customer
37
satisfaction.reducing the risk related to businesses, processes,products and services by continuosly

identifying reviewing and mitigating risks..
AREA OF ORERATION OF JMK INFOSOFT SOLUTIONS LIMITED

JmK Infosoft Solutions Ltd. erstwhile known as JMK InfOSOFT established in the year 2011.
Working with variable government departments on e-governance projects, providing web enabled
and software services to a wide variety of clients. Since inception, our vision has been to take
technology to the grass-root level & facilitate every stakeholder of the society. Our head office is
located at Aurangabad in Maharashtra state, which is also known as the industrial hub of
Marathwada Region, it has four (4) Industrial areas: MIDC Chikalthana, MIDC Railway Station, MIDC
Waluj and MIDC 5 Star Shendra. Recently, Aurangabad is selected as one of the eight cities for Delhi
– Mumbai Industrial Corridor (DMIC) 1st Phase in India, It is India’s most ambitious infrastructure
program aiming to develop new industrial cities as “Smart Cities” and converging next-generation
technologies across infrastructure sectors.
Registered Name JMK Infosoft Solutions Ltd
Founded in 08 JULY 2011
Website jmkinfosoft.com
Our head office is located at Aurangabad in Maharashtra state, which is also known as industrial
hub of Marathwada Region, it has four (4) Industrial area
1. MIDC Chikalthana
2. MIDC Railway Station
3. MIDC Waluj
4. MIDC 5 Star Shendra.
Recently, Aurangabad is selected as one of the eight cities for Delhi – Mumbai Industrial Corridor
(DMIC) 1st Phase in India, It is India’s most ambitious infrastructure program aiming to develop
new industrial cities as “Smart Cities” and converging next generation technologies across
infrastructure sectors
38
39
OWNERSHIP PATTERN OF JMK INFOSOFT SOLUTION
JMK Infosoft Solutions Limited is majorly in Business Services business from last 11 years
and currently, company operations are active. Current board members & directors are
JMK Infosoft Solutions Limited Directors
MUKUND PRABHAKARRAO MANGULKAR
DIN: 03480562
APPOINTMENT DATE: 08 Jul, 2011
KISHOR GOVINDRAO LAHURIKAR
DIN: 03480570
CHANDANA DILIPRAO MANGULKAR
DIN: 03490484
TUSHAR RAMESHRAO SASWADE
DIN: 06870538
APPOINTMENT DATE: 11 Nov, 2017
IMRAN PASHA SHAIKH
DIN: 08112509
APPOINTMENT DATE: 03 Apr, 2018
VIKAS BABANRAO DEVKAR
DIN: 08112560
APPOINTMENT DATE: 03 Apr, 2018

40
JMK Infosoft Solutions Limited Details

CIN U72900MH2011PLC219589
Date of Incorporation 08 Jul, 2011
Status Active
Company Category Company limited by Shares
Company Sub-category Non-govt company
Company Class Public
Business Activity Business Services
Authorized Capital 225.0 lakhs
Paid-up Capital 200.91 lakhs
Paid-up Capital % 89.29289
Registrar Office City Mumbai
Registered State Maharashtra
Registration Number 219589
Registration Date 08 Jul, 2011
Listing Status Unlisted
AGM last held on 30 Sep, 2021
Balance Sheet last updated on 31 Mar, 2021

41
2.4INTER DEPARTMENTAL RELATION
There are various department in every organization for efficient working of

organization each and every department work sp efficiently for achieving
their goal…working of organization is divided in deparments so that the
working of organization goes smoothly without any difficulties…
FINANCE DEPARTMENT
As put forth by Bhat in his book titled, “Financial Management:

Principles and Practice”, finance is defined as those activities which are
concerned with the acquisition and conservation of capital funds in
meeting the needs and overall objectives of an orFinance is one of the
major pillars of any organisation and an essential ingredient to a successful
business. Nowadays, a finance department has a broad range of roles to carry
out within or outside an organization. The performance and success of any
company greatly depend on how well the finance is handled. Keeping a close
watch on the financing function is very important for the smooth operation of
a company. In this write-up, therefore, I will be reviewing the roles and
responsibilities of a finance department in a pharmaceutical industry but
before I do so, the meaning of “finance” and “finance department” have to be
explained.
What is finance?
The term, finance has to be understood clearly as it has different meaning and
interpretation in various contexts. In the words of Howard and Upton,
42
“finance may be defined as that administrative area or set of administrative

functions in an organization which relates with the arrangement of cash and
credit so thatthe organization may have the means of carrying out its
objectives as satisfactorily as possible”.
To Fabozzi et al., finance is the applicatioganisation.
An analysis of the aforesaid definitions made it clear that finance, therefore, is

the basic resources used for the creation of and maintenance of other
resources in an organization.
What is Finance Department?
Finance Department is the part of an organization that is responsible for

acquiring funds for the firm, managing funds within the organization and
planning for the expenditure of funds on various assets. It is the part of an
organization that ensures efficient financial management and financial control
necessary to support all business activities.
Roles and Responsibilities of a Finance Department
The contributions of finance department to any company and how these

contributions positively affect organisational performance will greatly depend
on factors such as the extent to which the owner/ manager is involved in his
company. The roles and responsibilities of a finance department include but
are not limited to:
43
a. Bookkeeping
This is the most basic function of the finance department. It involves the day-
to-day recording, analysis and interpretation of a company’s financial
transactions. This will include the tracking of all expenses (purchases,
payments etc.) and sales of finished products. In some startup companies, this
role is often carried out by a bookkeeper who might be replaced by more
specialized payables and receivables clerks as the company grows or expands
its operations.
b. Management of company’s cash flow
It is the duty of the finance department to manage all cash flows into and out
of a company and ensure that there are enough funds available to meet the
day-to-day running of the company. This area also encompasses the credit
and collections policies for the company’s customers, to ensure that vendors
and creditors are paid correctly and on time; and that the company is also
paid correctly and as when due.
c. Budgets and forecasting
In this function, the finance department works with managers to prepare the
company’s budgets and forecasts and also give feedback with regards to the
financial standing of the company. This information can be used to fulfil the
cash needs of each department, plan company staffing levels, plan asset
purchase and expansions at minimum cost before they become
necessary. The finance department can also use past records from respective
departments to make better budget and forecast over long-term and short-
term time horizons.
d. Advising and sourcing longer-term financing
It is the duty of the finance department to advise companies on the best

financing mix that could yield the company the best profit and also help them
source longer-term financing at the lowest cost such that there is a profit level
of liquidity. Some of the many varied paths a company can source funds to
finance their business as discussed in one
44
Running a company involves paying tax, and itis the duty of the finance
department to handle tax issues. This includes creating good corporate
relationships with government by remitting PAYE (Pay As You Earn) to the
relevant authority, and ensuring that implementation of tax matters are done
within the framed policies.
f. Management of Company’s Investments
Apart from analyzing and selecting new investments, it is also the duty of the
finance department to manage company’s existing assets. The finance
department should be concerned with current assets apart from fixed assets.
The company’s working capital needs to be managed efficiently in such a way
as to maximize profitability relative to the amount of funds tied up since it has
more implication on the firm liquidity than its fixed asset.
g. Financial Reporting and analysis
Financial reporting and analysis is the function that takes raw accounting
entries and transforms them into meaningful, usable and comparable financial
statements. The finance department contributes to organizational growth by
measuring and reporting on regular bases, key numbers that are vital to the
success of the company. This will likely include a summary of all funding
sources, expenditures and reserves available for future use (excluding those
already committed and budgeted for current period) some non-financial
information. And are usually communicated to managers in a logical and
understandable format.
h. Assist managers in making key strategic decisions
The finance department provides company management with information

necessary to make strategic decisions such as which markets or projects to
pursue, the payback periods for large capital purchases, decision on what
should be given out as dividend out of the company’s earnings and what to
45
plough back into the business, the best financing mix that could yield the
company the nest profit, decision on how to allocate funds to investment etc.,
thus, making sure that money is being used in the best way.
HUMAN RESOURSE DEPARTMENT
What Is Human Resources (HR)?
Human resources (HR) is the division of a business that is charged with

finding, screening, recruiting, and training job applicants, as well as
administering employee-benefit programs. HR plays a key role in helping
companies deal with a fast-changing business environment and a greater
demand for quality employees in the 21st century.
John R. Commons, an American institutional economist, first coined the term

"human resource" in his book "The Distribution of Wealth," published in 1893.
However, it was not until the 19th century that HR departments were
formerly developed and tasked with addressing misunderstandings between
employees and their employers.
The presence of an HR department is an essential component of any business,

regardless of the organization's size. An HR department is tasked with
maximizing employee productivity and protecting the company from any
issues that may arise within the workforce. HR responsibilities include
compensation and benefits, recruitment, firing, and keeping up to date with
any laws that may affect the company and its employees.
46
1. Shrinkage In Workforce
One of the main problems in the HR in manufacturing industry is the

shrinking of the human capital. Even though the sector seems to be growing,
and there is a perpetual demand for workers, there is a shortage of skilled
candidates willing to work in the manufacturing industry. Salaries in
manufacturing is higher compared to the combined salary averages across all
other industries, unfortunately it is not acting as a magnetic factor in
attracting new and better talent into the industry.
2. Overlooked Sector
Manufacturing sector may be responsible for providing employment to a large

proportion of population, but it often an ignored sector in our industry. Plus,
the requirement of skilled workforce further aggravates the plight of the
companies, in hiring candidates as skilled workforce are either difficult to
attain or have to be trained to improve their existing skill set.
3. Recruiting difficulty
Third issue, HR in manufacturing industry face is the large number of

vacancies of in the industry. The large number of job positions to be filled
pose a challenge for ZZcomplex is the need of specific skill set required by the
worker – for example, no one really designs assessments to filter outthe best
civil engineers. Manufacturing industry who look for skilled workers,
frequently face shortage of people with the right skill set and abilities, hence
forming another hurdle for the HR. College recruitment, which acts as the
gateway to innovation and knowledge increase in the industry is another
sphere manufacturing industry seems to be lacking in. The college
recruitment process and budgets in manufacturing industry have been
stagnant over the past decades, whereas college and fresher expectations have
shifted significantly. This gap between expectations of potential candidates
47
and manufacturing companies, is another reason, manufacturing is losing on

acquiring fresh talent for their industry.
4. Retention of employees
One of the most common problems HR face irrespective of sector or industry

is the retention of highly skilled and professional workers in the company,
same stands true for manufacturing industry. An increase in turnover rate in
manufacturing industry is a common phenomenon as people often leave to
explore new and exciting opportunities. Other reasons for increase in turn
overrate may be due to no growth or development of the employee on both
professional and personal front, low pay package, lack of benefits or poor
work environment.
5. Need for better HR
Other than requiring, intake of skilled talent into the industry, manufacturing
industry requires better recruiters as well. A better and more aware set of top
recruiters, is necessary to hire the rightly skilled candidate for the right job or
in short it is required to improve the quality of hiring in the industry.
6. Global Competition
As the worldwide competition increases, the job of HR becomes even more

essential and complex. The task of making the company attractive to top talent
and innovators in this age of cut throat competition, is a challenge important
for the survival and growth of the company in the industry.
7. Training and development

48
Training and development is the sphere where HR has to operate to its

optimum. As important as it is to hire highly skilled and professional
employees, it is equally essential to provided adequate training to them, in
order to keep them update with the latest developments in the industry and
prepare them better for the upcoming challenges. Personal and professional
growth are also perpetuated by training, making it an unavoidable task in the
list of things HR needs to carryout.
PRODUCTION DEPARTMENT
The production department is responsible for converting raw materials

and other inputs into finished goods or services. In between the processes of
production, the department works to improve the efficiency of the production
or assembly line so that it can meet the output targets set by company
management and ensure finished products offer consumers the best value and
quality.
The production department is responsible for creating the finished products

which the company needs to sell to earn a profit.
Identifying Inputs
A business determines the quantity or volume of goods that should be

produced within a certain time frame and passes the information to the
production department. To meet production targets, the department
establishes the quantity of raw materials and types of machinery and
equipment required to achieve the desired output level, and may collaborate
with the purchasing department to source the inputs. If there isn't sufficient
manpower to support productions process, the production department asks
the firm to hire more personnel.
Scheduling Production
49
With the inputs ready, the production department schedules production

processes. This involves planning the tasks to be completed along the
production line and allocating the tasks to various production workers. In a
woodworking business, for example, the department determines how long
lumber will be allowed to dry before being moved to the machining stage for
sawing and bending into shape – and finally through the assembly and
finishing stages.
Minimizing Production Costs
The production department is tasked with finding effective ways to lower

production costs. One simple way to do this is to keep the production
machinery and equipment well-maintained so the firm does not regularly
incur repair costs. Along with advising the business to adopt newer
technologies, the department can also assess the production line to identify
opportunities for cost reduction. For example, if the type of wood used a long
time to air-dry – requiring an investment in wood dryers – it could be less
costly for a furniture manufacturer to purchase dried lumber.
Ensuring Product Quality
A production department must ensure finished goods meet minimum quality

standards. Apart from checking all products for faults as they move through
the production process, the department must perform rigorous tests on
prototypes for new products to ensure they meet quality benchmarks before
undergoing mass production. Techniques such as waste elimination and
process standardization also help to ensure and improve product quality.
Improve Existing Products
From time to time, the production department will furnish the research and
development department with information it can use to improve existing
products. For example, when the production department of a smartphone
manufacturer notices that the material it uses to make phone casings bends
when subjected to some pressure, the department must advise the research
team so that it can seek stronger materials.
50
MARKETING DEPARTMENT
The marketing department has overall responsibility for growing revenue,

increasing market share and contributing to company growth and
profitability. In a small business, the marketing department may just be one
person, or it may include a marketing director or manager plus marketing
executives responsible for functions such as advertising, publications or
events.
STRATEGY
The senior member of the marketing department takes responsibility for

setting marketing strategy in line with overall company strategy and
objectives. The strategy may be to increase share in a specific market sector,
for example, to enter a new sector, or to open a new channel of distribution,
such as the Internet, to reach a wider geographical market. The marketing
department reaches agreement on strategy with the board or senior
management team before planning campaigns in detail.
Market Research
51
Market research is a key responsibility for the marketing department.

Research helps the company identify market opportunities and gain a better
understanding of customer needs. It also helps them understand competitors’
strengths and weaknesses so they can take action to protect business with
existing customers or win business from weaker competitors. The department
can carry out its own research by studying industry reports, market data on
websites, or by contacting customers and prospects to survey their needs and
attitudes. Alternatively, they can brief a market research firm to carry out the
research.
Product Development
52
The marketing department works with Internal or external product

development teams to develop new products or improve existing ones. The
department analyzes sales of existing products and identifies gaps in the
product range where there may be opportunities for the company. Marketing
employees provide development teams with information on customer needs
and preferences to help them identify the features or improvements to
incorporate in new products.
Later in the product development process, the marketing department sets

prices and prepares plans to launch the product.
53
Communications
Marketing departments plan campaigns and develop communications

material to promote products and services to customers and prospects.
Depending on their available budgets, they may plan advertising campaigns,
develop e-mail marketing programs, create promotional content for the
company website, write press releases or product publications, such as
product leaflets, company brochures, product data sheets or customer
newsletters. They may write and design the promotional material if they
have skills within the department or they may appoint advertising agencies
or design firms to produce the work.
Sales Support Cooperation between the sales and marketing departments

can improve sales performance and speed up business growth. The
marketing department can provide sales teams with high-quality leads by
running advertisements that include a reply mechanism, such as a coupon or
telephone number, or by encouraging visitors to the company website to
register their details in return for a free newsletter or special report.
Marketing also prepares presentations for the sales team and supplies them
with stocks of promotional material to give to customers and prospect
54
TOPIC UNDER STUDY
 In this whole project I tried to study all aspects of organization

including;
 How the organization works?
 Do they provide proper training to their employess?
 Do they take care of emolyess physical and mental health?
 Employess are satisfied or not? Etc………
55
CHAPER 3.2 PRESENTATION AND INTERPRETATION OF DATA
 The infrastructure provided by the organization enables me to do

my job better. Strongly agree Agree Neither agree not disagree
Disagree Strongly disagree
Question No.1 Response
Strongly agree 35
Agree 11
Neither agree nor disagree 3
Disagree 1
Strongly disagree 0
Theinfrastructureprovidedby
theorganizationenablesmetodomyjob
better.
6% 2%
0%
SA
22% A
NA/DA
D
SD
Interpretation:
70%
56
 70% of the e provided to them enables them to do their job better.

employees
 22% of the employees agree to the same.
strongly
agree that  6% of the employees neither agree nor disagree.
the
 2% of the employees disagree with this statement.
infrastructur
This question was asked to know whether the infrastructure provided to the
employees helps them to do their job with enthusiasm and to their
satisfaction or not. From the graph we can infer that the infrastructure
provided to the employees is good and helps them to do their job better.
2b.What is your opinion about the working conditions provided to you

by the organization?
Excellent Good Fair Poor
a) Lighting [] [] [] []
b) Sanitation [ ] [] [] []
c) Cleanliness [ ] [] [] []
d) Ventilation [ ] [] [] []
e) Space [ ] [ [ ] [ ]
]
f) Working [ ] [ ] [ ] [ ]
culture
Question No.2a Response

57
Excellent 37
Good 12
Fair 0
poor 1
Lighting conditions provided by the organization
0% 2% Excell ent
24% Good
58
74%
Interpretation:
 74% of the employees say that the lighting conditions

provided by the organization are excellent.
 24% of the employees say good to the same.
 2% of the employees say that it is poor.
The graph shows that the lighting conditions provided by the organization
are excellent. The organization should continue to maintain the same
conditions in future also.
59
Question No.2b Response
Excellent 38
Good 7
Fair 2
poor 3
Sanitation
4% 6% Excellen
t Good
14%
Fair
Poor
76%
60
Interpretation:
Excellent 38
Good 7
Fair 2
poor 3
Interpretation:
 76% of the employees say that the sanitation in the

organization is excellent.
 14% of the employees say good.
 4% of the employees say fair.
 6% of the employees say poor.

61
The graph shows that the sanitation in the organization is well maintained.
The organization should continue to maintain the same in the future also.
Question No.2c Response
Excellent 37
Good 9
Fair 1
poor 3
Cleanliness
2% 6% Excellen
t Good
18%
Fair
Poor
74%
Interpretation:
62
 74% of the employees say that the cleanliness maintained in

the organization is excellent.
The graph shows that excellent cleanliness is maintained in the organization.

The organization should continue to maintain the same conditions in future
also.
Question No.2dResponse
Excellent 40
Good 7
Fair 2
poor 1
63
Ventilation.
14% 4% 2% Excellen
t Good
Fair
Poor
80%
Interpretation:
 80% of the employees say that the ventilation in the

The graph shows that ventilation in the organization is excellent.
Question No.2e Response

64
Excellent 29
Good 8
Fair 8
poor 5
Space.
10% Excellent
Good Fair
16%
Poor
58%
16%
Interpretation:
 58% of the employees say that the space at work provided by

the organization is excellent.

65
The graph shows that most of the employees are satisfied with the space
provided by the organization to work. But we can also find that there are
employees who are not satisfied with the space at work. They are the Office
helper like cleaners etc.who are not satisfied with this condition. So the
management must look into this seriously and must think of shifting them to
a new place so that the employees get enough space to perform their job
perfectly and flexibly.
Question No.2f Response
Excellent 29
Good 9
Fair 8
poor 4
Working culture
8% Excellen
t Good
16%
Fair
Poor
58%
18%
66
 Interpretation:
58%of the employees say that the working culture in the

From the graph we can see that most of the employees are happy with the
working culture of the organization. Management should continue to
maintain the same in future and should regularly enhance the working
culture with innovativeness and also with good values and beliefs. This can
be an influencing factor for the management to retain the employees in the
long run.
3.The task entrusted to me lies within my capabilities.
Strongly agree Agree Neither agree not disagree
Strongly agree 36
Agree 11
67
Disagree 1
Strongly disagree 1
The task entrusted to me lies within my

cababilities.
22% 2% 2% 2% SA
72% NA/DA
SD
Interpretation:
 72% of the employees strongly agree that the task

provided to them lies within their capabilities.
 2% of the employees neither agree nor disagree to

this statement.
 2% of the employees disagree.
 2% of the employees strongly disagree.

68
This question was asked to know whether the employees are really capable
of doing the given job or not. From the graph we can see that maximum
number of employees claim that the given job lies within their capabilities
which is a good thing for the organization for its progress.
69
4.What is your opinion about the task provided and the compensation?
More work less pay Less work more pay Equal work equal pay
More work less pay 15
Less work more pay 1
Equal work equal pay 34
Opinion about the task provided and the

compensation.
30% More work less

pay
68% Less work more

70
pay
2% Equal work equal

pay
Opinion about the task provided and the

compensation.
30% More work less

pay
Less work more

pay
68% 2% Equal work equal

pay
Interpretation:
 68% of the employees say that they are paid equally

for the job which they are doing and it is fair.
 30% of the employees say that they are paid less

compared to the job which they are doing.
 2% of the employees say that they are paid more for

the job they are doing.
This question was asked to know the employees opinion about the
compensation paid to them for the work they are doing. From the graph we
can see that maximum number of employees saying that they are paid fairly
but also we can see that most of the employees are not satisfied by the
71
compensation paid. This can be a problem for the management to retain

their employees in the long run. So the management must look in to this
problem seriously and must pay accordingly to the work assigned.
5.I like to accept responsibilities and more challenging tasks given to

me by the organization.
Strongly agree 50
Agree 0
72
Disagree 0
Strongly disagree 0
I like to accept responsibilities and more challenging tasks given to me by

the organization.
SA A
0% NA/DA D
SD
100%
Interpretation:
 100% of the employees strongly agree to the

statement that they like to accept responsibilities and
more challenging tasks given to them by the
organization.
This question was asked to know what do the employees feel about
themselves. The graph reveals that the employees are more optimistic and
73
confident. This feeling of the employees will definitely help the organization
for its growth and prosperity.
6.I am satisfied with the tasks provided to me by the organization.
Strongly agree 26
Agree 19
Disagree 2
Strongly disagree 1
I am satisfied with the task provided by the

organization.
SA
4% 4% A
2%
52% NA/DA
38%
SD
74
Interpretation:
 52% of the employees strongly agree that they are

satisfied with the task provided by the organization.
This question was asked to know the satisfaction level of the employees
towards the task provided.
7.State the level of satisfaction towards the wages/salary paid.
Completely Satisfied Satisfied Neither satisfied nor

dissatisfied Dissatisfied Completely dissatisfied
Completely satisfied 5
Satisfied 29
N S/ND 8
Dissatisfied 3
Completely dissatisfied 5
75
Level of satisfaction towards wages/salary paid.
CS
10% 10%
6% S
16% NS/ND
58%
CD
Interpretation:
 10% of the employees are completely satisfied with

the salary paid.
 58% of the employees are satisfied with the salary

paid.
 16% of the employees are neither satisfied nor

dissatisfied.
 6% of the employees are dissatisfied.
 10% of the employees are completely dissatisfied.

76
This question was asked to know the satisfaction level of the employees
towards the salary paid to them by the organization. From the graph we can
see that most number of employees are satisfied with the salary paid but also
the number of employees who are not satisfied is also not negligible. The
management must think of revising the salary structure accordingly to
satisfy the unsatisfied employees.
8.What is your opinion about the incentive scheme?
Excellent 4
Good 20
Fair 10
poor 16
Opinion about the incentive scheme.
32% 8% Excellent
40% Good
Fair
77
20% Poor
Interpretation:
 8% of the employees say that the incentive scheme is

excellent.

good.

fair.

poor.
This question was asked to know the opinion about the incentive scheme
followed in the organization.
9.My grievances & complaints are handled in time and to my

satisfaction? Strongly agree Agree Neither agree not disagree

78
Strongly agree 24
Agree 15
Disagree 6
Strongly disagree 1
My grievances and complaints are handled in time

and to my satisfaction.
SA
12% 2% A
8%
48% NA/ND
30% D
SD
Interpretation:
79
 48% of the employees strongly agree to the statement

that their grievances and complaints are handled in
time and to their satisfaction.
This question was asked to know whether the employees problems are
solved fairly or not by the management. From the graph we can infer that the
employees are satisfied with the management‟s problem solving.
10.How is the employee-employer relation your organization ?

Cordial Fair Un-cordial
Cordial 45
Fair 05
Un-cordial 0
Employee-Employer relations.
10% 0%
80
Cordial
Fair
Uncordia
l
90%
Interpretation:
 90% of the employees say that their relations with the

employer are cordial.
 10% of the employees say that the relations are fair.
This question was asked to understand the relationship within the

organization. From the graph we can find that the relations within the
organization are very good. Management must continue to maintain such
relations in future for smooth running.
11.Management encourages worker‟s participation in decision-

making.

81
Strongly agree 14
Agree 22
Disagree 7
Strongly disagree 5
Management encourages worker's participation in

decision making.
SA
14% 10% 28% A
4% NA/DA
D
44%
SD
Interpretation:
82
 28% of the encourages worker‟s participation in decision making.

employees
strongly
agree that  14% of them disagree.
the
 10% of them strongly disagree.
management
This question was asked to know whether the management encourages
worker‟s participation in decision-making. By encouraging the worker‟s
participation in decision- making the management makes the employees feel
that they are important to the organization. This feeling helps the employees
to bond themselves strongly with their organization.
12.My manager/supervisor clearly communicates what is expected of

me.
Question No.12Response
Strongly agree 16
Agree 30
Disagree 3
Strongly disagree 0
83
My manager/supervisor clearly communicates what is

expected of me.
SA
2% 6% 0% 32% A
NA/DA
60% D
SD
Interpretation:
 32% of the employees strongly agree to the statement

that the manager/supervisor clearly communicates
what is expected of them.
From the graph we can find that the manager/supervisor is performing his
job very well. This will help the employees to stay motivated and focused on
their tasks.
84
My manager/supervisor encourages high achievement by reducing the fear

of failure. Strongly agree Agree Neither agree not disagree
Strongly agree 20
Agree 20
Disagree 5
Strongly disagree 1
85
My manager/supervisor encourages high achievement
by reducing the fear of failure.
SA
10% 2% A
8% 40%
NA/DA
40%
SD
Interpretation:
 40% of the employees strongly agree that their

manager/supervisor encourages high achievement by
reducing the fear of failure.
This question was asked to know whether the manager‟s/supervisors

reduce the fear of failure within the employees while performing any tasks.
From the graph it is clear that the employees are motivated and made to
86
think positive by the supervisor/manager. This will help the employees to

perform their job even more confidently and effectively.
14.How is the flow of communication in your organization
Top to bottom Bottom to top Both None
Top to Bottom 0
Bottom to top 0
Both 50
87
None 0
Flow of communication in the organization.
0% Top to
bottom
Bottom to
top Both
100% None
Interpretation:
 100% of the employees say that the communication

flow is both ways.
88
The graph shows that the management is transparent enough and behaves
fairly with the employees. The management must continue to maintain the
same always.
15.Do you get clear communication from themanagement?
Yes No
Yes 45
No 05
89
Doyougetclearcommunicationfromtheman
agement.
10%
Yes
No
90%
Interpretation:
 90%of the employees say that they get clear

communication from the management.
 10% of the employees say that they don‟t get clear

communication from the management.
From this question we can know whether the employees are receiving clear
communication from the management or not. From the graph it is clear that
the management provides all the necessary information to the employees.
90
16.Timely training is provided to you by the organization.
Strongly agree Agree either agree not disagree Disagree

Strongly disagree
Strongly agree 6
Agree 29
Disagree 11
Strongly disagree 4
Timely training is provided to you by the organization.
0% SA
22% 12%
8% NA/DA
D
91
58%
SD
Interpretation:
 12% of employees strongly agree that timely training

is provided to them by the organization.
 22% of the employees disagree.
 From the graph we find that maximum number of employees are

satisfied
17.with the training provided. Training equips the employees with the
necessary skills to perform his job better. Management must
periodically provide training to the employees to enhance their skills
for better and improved performance. Which welfare facilities are you
looking for?
Transportation coffee machine

Co Hot/cold water Loan facilities
92
Transportation 2
Coffee machine 5
Hot / cold water 3
Loan facilities 3
Others 37
Which welfare facilities are you looking for?
Transportati
on
4% 10%
6% Coffee
machine
6% Hot/cold
water
74% Loan
Others
Interpretation:
93
 4% of the employees are looking for transportation

facilities.
 10% of the employees are looking for coffee machine.
 6% for hot/cold water.
 6% for loan facilities
 74% of the employees for other facilities.
 18.What do you feel about Excellence Shelters?
Good place to work in Poor place to work in
Place for career growth opportunities No career growth opportunities

Excellent working culture Poor working culture
Good management Poor management
Ethical organization Unethical organization
Question No.18a Response
Good place to work in 42

94
Poor place to work in 0
What do you feel about Excellence Shelter pvt.Ltd?
0%
Good place to
work in
Poor place to
work in
100%
Interpretation:
From the graph we can see that almost all the employees feel that their
organization is a good place to work in. This shows that the employees are
happy to work in Excellence Shelters pvt.Ltd
95
Place for career growth 35
opportunities
No career growth 8
opportunities
What do you feel about jmk infosoft solutions Ltd.?
19% Place for career

growth
opportunities
81%
Poor place for
career growth
96
opportunities
Interpretation:
 82% of the employees feel that the working culture in the

 18% of the employees feel just the opposite.
Place for career growth 35
opportunities
No career growth 8
opportunities
97
What do you feel about jmk infosoft solutions Pvt Ltd.?
19% Place for career

growth
opportunities
81%
Poor place for
career growth
opportunities
Interpretation:
 81% of the employees feel that they have good career growth
opportunities in their organization.
 19% of the employees feel just the opposite.

98
Question No.18c Response
Excellent working culture 37
Poor working culture 8
What do you feel about jmk infosoft solutions Ltd.
18%
Excellent working culture
99
Poor working culture
82%
Interpretation:
 82% of the employees feel that the working culture in the organization is excellent.
 18% of the employees feel just the opposite
Question No.18d Response
Good Management 26
Poor Management 16
What do you feel about jmk infosoft solutions
38%
Good management
62% Poor management

100
Interpretation:
 62% of the employees feel that the management at Excellence Shelter is good.
 38% of the employees feel that the management is poor.

From the graph we can see that most number of employees say that the management in Excellence Shelter
is good. The management must continue to maintain this quality and also improve in respective streams
wherever needed. So that the employees who say that the management is poor, change their saying to good
management. And feel proud to work in jmk infosoft solutions ltd.
Question No.18e Response
Ethical Organization 36
Unethical Organization 6
101
What do you feel about jmk infosoft solution Ltd?
14%
Ethical organization
Unethical organization
86%
Interpretation:
From the graph we can infer that 86% of the employees feel that Excellence Shelters is an ethical
organization. Management must continue to maintain this quality of service.
102
 19.Why are you working here? Because of financial problems.
Because you have good career growth opportunities here. Because you
don‟t have any other job.
Only for experience. Any other specify?
Because of financial problem 6
Because you have good career growth 30

opportunities here
Because you don’t have any other job 1
Only for experience 16
Others 2
Why are you working here?
B'coz of financial
problems
11%
29% 4% B'coz you have
good career
103
growth
Interpretation:
 11% of the employees say that they are working here because of
financial problems.
 54% of the employees because they feel that they have good career
growth opportunities.
 29% of the employees say that they are working herejust for
experience
104
FINANCIAL CONDITION OF JMK INFOSOFT SOLUTIONS
JMK INFOSOFT SOLUTIONS LIMITED is a Public Company, who was

incorporated 10 Year(s) 8 Month(s) 7 Day(s) ago on dated 08-Jul-2011
. JMK INFOSOFT SOLUTIONS LIMITED is classified as Non-govt
company and is registered at Registrar of Companies located in ROC-
MUMBAI. As regarding the financial status on the time of registration
of JMK INFOSOFT SOLUTIONS LIMITED Company its authorized share
capital is Rs. 10000000 and its paid up capital is Rs. 9590900.
Share Capital & Number of Employees
AUTHORIZE CAPITAL: 2.25CR(AS PER BALANCESHEET OF 2020)
PAID UP SHARE CAPITAL:2.01CR(AS PER BALANCESHEET OF 2020)

105
since JMK INFOSOFT SOLUTION IS pvt company they didn’t disclose

their financial information with their trainees..the information written
here is collected from some sources of jmk infosoft solution .
106
FINDINGS
 92% of the employees agree that the infrastructure provided by the
organization enables them to do their job better.
 98% of the employees are satisfied with the lighting conditions, 90%
of the employees are satisfied with the sanitation, 92% of the
employees are satisfied with cleanliness, 94% of the employees are
satisfied with ventilation conditions, 74% of the employees are
satisfied with the space and 76% of the employees are satisfied with
the working culture provided by the organization.
 94% of the employees believe that the task entrusted to them lies
within their capabilities.
 68% of the employees feel that the pay is equal to the work they do
and is fair, and 30% of the employees feel that they are paid less for
the work they do which is not fair.
 100% of the employees believe that they like to accept

responsibilities and more challenging tasks provided to them by the
organization.
 90% of the employees are satisfied with the task provided to them by
the organization.
 68% of the employees are satisfied with the salary paid whereas 32%
of the employees are not satisfied.
 64% of the employees are satisfied with the incentive scheme

followed by the organization whereas 36% are not satisfied with the
same.
 78% of the employees are satisfied by the way their grievances and
complaints are handled and solved.
 90% of the employee-employer, relations in the organization are

cordial.
107
 72% of the employees agree that the management encourages the

employees participation in decision-making.
 80% of the employees agree that manager/supervisor clearly

communicates what is expected of them.
 100% of the employees say that the communication flow is both. 90%
of the employees say that they get clear communication from the
management.
 70% of the employees agree that timely training is provided to them

by the organization.
 74% of the employees are looking for other welfare facilities such as
tea, lunch room, change room, provident fund etc.
 100% of the employees say that their organization is a good place to

work in, 70% of the employees feel that they have good career growth
opportunities here,74% of the employees feel that the working
culture in the organization is excellent,52% of the employees feel that
the management is good and 72% of the employees feel that their
organization is an ethical organization.
 60% of the employees are working in Excellence because they feel

they have good career growth opportunities here whereas 32% of the
employees are working just to gain experience.
108
4. SUGGESTIONS
 The supervisor/manager should give regular feedback on

performance by holding informal meetings with each individual.
Supervisor/manager should appreciate and encourage employees to
work hard.
 If the top management is not able to keep any promises it should give
the reason why it has not been able to keep promises .This
information should be communicated to all employees.
 All the employees should be treated equally and there should not
be any bias treatment.
 Management must revise the salary administration system to satisfy

the employees who are not satisfied with the salary paid.
Management must follow a system which measures the employee‟s
performance at regular intervals and should be paid accordingly.
Management must design salary slabs for sense of respect towards
the respective posts.
 The administration policies should be updated so that all the

employees are aware of the policies.
 The training needs of the employees should be reviewed at least twice

a year. Based on that, training programs should be conducted for all
the employees.
 Day to day work related training should be provided that is 80% job
related and 20% on management skills.
 Conduct the workshop on team development. So that all employees

are aware of the benefits of teamwork.
 Maximum employees are looking for welfare facilities such as tea to

be provided twice a day to keep them fresh and active at work. Then
109
employees in the service section don‟t have a lunch room and a

change room. So the management must arrange for it so that they feel
good and enjoy themselves in the lunch hours. By providing such
welfare facilities the employees will develop a feeling of security
which in turn will bound them with the organization. Job related
training should be given once in 6 months. This will help the
employees to enhance the present skills and perform their tasks more
effectively and efficiently.
 Facilities which are important and which are needed such as

computer systems in the service section which will help the
employees to maintain certain records of the customer‟s for the
benefits of the customer‟s, should be provided.
 The incentive scheme which is followed presently is good but the

incentives are to be provided monthly rather than yearly. Or the
management can follow a performance based incentive scheme where
the employee who works hard will get more incentives than the
employees who is not up to the mark. The performance of all the
employees should be recorded and depending on the extra efforts put
by the employee should be paid accordingly by the means of
incentives.
 Cultural activities should be held to further motivate the employees to

attain the goal.
110
5.CONCLUSION
Employee satisfaction is realizing the direct relationship between

happy and unhappy employee.
 To attain the long run goal employees should be treated equally, and
should have opportunity to express their views, ideas and opinions.
They should be updated and accessible to all the employees so that
the employees are aware of all policies of the organization. The
supervisor should have the good leadership qualities and should give
positive feedback at regular interval. The working environment
should be good so that the employees will have sense of pride in
working for the organization and should be provided with the
necessary facilities and adequate space work efficiently. Loyalty and
performance should be

111
 Job related training should be given once in 6 months. This will help
the employees to enhance the present skills and perform their tasks
more effectively and efficiently.
 Facilities which are important and which are needed such as

computer systems in the service section which will help the
employees to maintain certain records of the customer‟s for the
benefits of the customer‟s, should be provided.
The incentive scheme which is followed presently is good but the

incentives are to be provided monthly rather than yearly. Or the
management can follow a performance based incentive scheme where
the employee who works hard will get more incentives than the
employees who is not up to the mark. The performance of all the
employees should be recorded and depending on the extra efforts put
by the employee should be paid accordingly by the particular posts so
as to distinguish the mechanics from the supervisor‟s. This will create
a
112
LEARNING
I learn so many things from this company …JMK INFOSOFT SOLUTION

is the example of how the working of company should be?
They not only focus on employee they focus on each an every intern or
employee associated with them..there team guide and motivates so
gracefully .
My technical skills and knowledge about technology is developed in in

period of 60 days internship..the working envoirment of company is so
friendly that no one feels burden..every person from director to lower
level management are so helpful…
113
CHAPTER 6
6.1QuestionnaireforEmployeeSatisfactionSurvey
DearSir/Madam
EmployeeName:
Designation:
1. The infrastructure provided by the organization enables me to do my job

better.Stronglyagree Agree
Neitheragreenotdisagree
Disagree Stronglydisagree
2. What isyouropinion about theworkingconditionsprovidedtoyou bytheorganization?

a) Lighting [] [] [] []
b)Sanitation [] [] [] []
c)Cleanliness [] [] [] []
d)Ventilation [] [] [] []
e) Space [] [] [] []
f)Workingculture [] [] [] []
3. Thetaskentrustedtome lieswithinmycapabilities.
Stronglyagree Agree Neitheragreenotdisagree
4. Whatisyour opinionabout thetaskprovidedandthecompensation?

More worklesspay Less workmore pay Equal workequal pay
5. Iliketoacceptresponsibilitiesandmorechallengingtasksgiventomebytheorganization.St
ronglyagree Agree Neither agreenotdisagree
6. Iamsatisfiedwith thetasksprovidedtomebythe organization.

7. Statethelevel ofsatisfactiontowardsthewages/salarypaid.
CompletelySatisfied Satisfied Neither satisfied nor
dissatisfiedDissatisfied Completelydissatisfied
114
8. Whatisyouropinionabout theincentivescheme?
9. Mygrievances&complaintsarehandledintimeandtomysatisfaction?
Stronglyagree Agree Neither agreenotdisagree
10. How is the employee - employer relation in your

organization?Cordial Fair Un-
cordial
11. Managementencouragesworker‟sparticipationindecision-making.
12. Mymanager/supervisorclearlycommunicateswhatisexpectedofme.
13. Mymanager/supervisorencourageshighachievement
byreducingthefearoffailure.Stronglyagree Agree Neither
agreenotdisagree
14. Howistheflowofcommunicationinyourorganization?
Topto bottom Bottomto top Both None
15. Doyougetclearcommunicationfromthemanagement?
Yes No
16.Timelytrainingis providedto youbytheorganization.

17.Whichwelfarefacilitiesareyoulookingfor?
Transportation Coffeemachine Hot/cold
waterLoanfacilities
Anyotherspecify?
18.Whatdoyoufeel aboutExcellenceSheltersPvt Ltd?

Goodplaceto workin Poorplace toworkin
Placeforcareergrowthopportunities
Nocareergrowthopportunitie
sExcellentworkingculture Poor workingculture
Goodmanagement Poormanagement
Ethicalorganization Unethicalorganization
115
Anyother specify?
19.Why are you working

here?Becauseoffinancialpro
blems.
Becauseyouhavegoodcareergrowthopportunitieshere
.Becauseyoudon‟thaveanyotherjob.
Onlyforexperience.
Anyotherspecify?
116
SWOT ANALYSIS
SWOT (strengths, weaknesses, opportunities, and threats) analysis is a

framework used to evaluate a company's competitive position and to
develop strategic planning. SWOT analysis assesses internal and
external factors, as well as current and future potential.
A SWOT analysis is designed to facilitate a realistic, fact-based, data-

driven look at the strengths and weaknesses of an organization,
initiatives, or within its industry. The organization needs to keep the
analysis accurate by avoiding pre-conceived beliefs or gray areas and
instead focusing on real-life contexts. Companies should use it as a
guide and not necessarily as a prescription.
Strengths
 Highly skilled, English-speaking workforce.
 Abundant manpower
 Dedicated workforce aiming at making a long-term career in the field.
 Round-the-clock advantage for Western companies due to the huge

time difference.
 Lower response time with efficient and effective service.
 Operational excellence
 Conducive business environment
Weaknesses
 Rise in the level of attrition rates among IT and I
 TES workers.
117
 The cost of telecom and network infrastructure is much higher in India

than in the US.
 Cultural difference
 Legal lacuna
 Local infrastructure
 Political opposition from local politician
Opportunities
 work closely with association like nasscom
 Indian ITES companies should work closely with Western

governments and assuage their concerns and issues.
 India To can be branded as a quality ITES destination rather than a

low-cost destination.
 market potential
Threats
 The anti-outsourcing legislation in the US state of New Jersey.

Three more states in the
United States are planning legislation against outs and South Africa
could have an edge
on the cost factor
 Slowdown of demand
118
6.2BIBLIOGRAPHY
Collected information for this project from various sources like;
Newspaper,
Magzines,
Employees of JMK INFOSOFT SOLUTION LTD. And websites like
https://en.wikipedia.org/.
and website of JMK INFOSOFT SOLUTIONS
https://in.linkedin.com/company/jmk-infosoft-solutions-ltd-
https://www.thecompanycheck.com/company/jmk-infosoft-
solutions-limited/U72900MH2011PLC219589

Major Project Format-23-24

Uploaded by

Copyright:

Available Formats

Major Project Format-23-24

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Major Project Format-23-24

Uploaded by

Copyright:

Available Formats

A

MAJOR PROJECT REPORT

This is to certify that -----------------------------------------------has successfully completed

GUIDE NAME DR.S.K.BIRADAR

1.2 SELECTION OF THE TOPIC

1.3 OBJECTIVE OF THE STUDY

1.4 RESEARCH METHODOLOGY

1.5 SCOPE OF THE STUDY

1.6 LIMITATION OF THE STUDY

1.7 RATIONALE OF THE STUDY

CH-2 PROFILE OF THE ORGANIZATION

2.1 BACKGROUND & HISTORY OF THE ORGANIZATION

2.2 ORGANIZATION FLOW CHART

2.3 PRODUCT AND SERVICES OF THE ORGANIZTION

CH-3 ANALYSIS AND INTERPRETATION OF DATA

Employee satisfaction survey provides a channel for employees to communicate their

Employee satisfaction survey provides a channel for employees to communicate their

Employee satisfaction is the key of organizations success..

 Defining the information need

I choose this topic with the purpose ;

They providing many services to their clients which includes:

1.E-governance application development & managing citizen facilitation center IT consultancy.

2.Non voice BPO-data entry & data scanning.

3.Be spoke application development for different industry vertical.

4.Microsoft Dynamics AX.

As per Registration of company it involves under in business activity class/subclass code

Techinvento is your one-stop destination that specializes in technology consulting,

Hisoft is leading IT Solutiins provider conpany in india, we are specialist od software

Company JMK INFOSOFT SOLUTIONS LIMITED

Company Company limited by Shares

Company Sub Non-govt company

Date of 08 July 2011

Age of 10 years, 8 month, 4 days

Activity Other computer related activities [for example

1. Company and Administration Policy: They should be updated and

2. Supervision:The supervisor should have thegood leadership

qualities and shouldgivepositive feedback atregularinterval.

3. Salary: Employeeswanttobepaidaccordingtotheir competence

Working conditions: The working environment should be good so that the

1. Work:Thework shouldmakeemployees believethat the

carryouttheirtask.Theyshould haveownership ofworkand

2.2FLOW CHART OF JMK INFOSOFT SOLUTIONS

JMK Infosoft is Aurangabad based organization providing IT solutions &

Major Services provided-

1.E-Governance-Application Development & Managing Citizen Facilitation

3 Be Spoke Application Development for different industry vertical.

4.Microsoft Dynamics AX Currently we are managing the three Citizen

Organizational structure of JMK INFOSOFT SOLUTIONS is centralized the

When the request of client is came to manager or head of development in

PROJECT/PRODUCT MANAGERS: Project/product manager takes detail and

Business analyst: after receving efforts estimation from product developer

SOFTWARE DEVELOPMENT TEAM: after receving requirements and structure

Designing /development team :design /development team designs product

This is how organization of JMK

2.3PRODUCT AND SERVICES OF JMK INFOSOFT SOLUTIONS LTD

We developed and design website for clients as per their requirements.

2.WEBSITE DOMAIN HOSTING SERVICE

3.DIGITAL MARKETING SERVICES

7.WEBSITE MAINTENANCE SERVICES