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TLE 10
Computer Systems Servicing
Quarter 4 - Week 3

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Prepare maintenance
and/ or diagnosis of
faults in line with job

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There are two procedures that you may frequently
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maintaining your network or system unit.

1.Troubleshooting. A process of trial and error, in some cases,

you may need to use several different approaches before you
can find a solution; other problems may be easy to fix. This
may takes a lot of steps or a single step to fix the problem.
2.Diagnosing. Computer problems can be hardware of software-
related. Through a well-executed diagnostic procedure, you will
be able to pinpoint the exact problem that is impairing your
computer’s functionality. After you’ve plainly defined the
problem, you can them work your way to finding the perfect
remedy. This will ensure the proper and direct action to resolve
the problem.
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➢ System maintenance is an umbrella term that
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various forms of computer maintenance
needed to keep a system running. The two main
components of system maintenance are preventive
and corrective maintenance. Preventive
maintenance involves taking measures to help keep
the system functioning, whereas corrective
maintenance involves the replacement or repair of a
system or its components after they have already failed.
➢ Always remember it is better to have prevention than to
repair and replace part or revised configuration. There
are five things to remember in planning a monitoring
guide for your network. These are early detection of
issues, prevention against viruses and malware, speed
up your computer, maximize your Software efficiency,
and prevent data loss. 4 4
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Identify and diagnose

computer network
faults

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Identify and diagnose computer network
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faults
1. Identify the symptoms and potential causes.
In this first step you define and determine the nature of
the problem. Is it the user or computer that is
problematic? Are all websites unreachable, or just one or
a few? Is the computer consistently online or is the
connection flapping? Are websites reachable by IP
address but not by name? Are there any error messages
indicating what type of error was encountered? Based on
your answers to these questions you can begin to make
educated guesses as to the cause. Gather detailed
information.
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Identify and diagnose computer network
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faults
2. Identify the affected area.
This step is similar to the first step, but here you
determine the extent of the problem. Is it affecting
one computer or user, or multiple computers or
users? Are all computers in the subnet (or all
users in the domain) affected? Is the whole
network down? If you are providing support to
another user, can you reproduce the error
yourself? Gather detailed information.
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faults
3. Establish what has changed.
This is where you try to put the connectivity problem in
some kind of time frame. Find out if the user was ever
able to successfully do what he now cannot do. When
did the error first appear? Before the appearance of the
error were there any programs or operating system
updates installed? How about new drivers or browser
plugins? Were any new nodes (clients, servers,
networking devices, printers, etc) added to the network?
Any new users, user groups, or Active Directory objects
such as domains, OUs, or sites?
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Identify and diagnose computer network
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faults
4. Establish the most probable cause.
Use your technical expertise to isolate
and explain the cause of the problem.
Some in-depth investigation and
diagnostic tools will probably be
required. This step is described in more
detail below.
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Identify and diagnose computer network
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faults
5. Determine if escalation is necessary.
If you believe that the connectivity error is outside your
scope of administration, you will need to transfer
responsibility for its resolution to another entity. For
example, if you cannot connect to the Internet and you
strongly believe that the problem is not your computer,
router, or other equipment, you will need to contact your
Internet service provider (ISP) and ask them to
investigate...perhaps one of their lines or routers is
down. Another scenario might involve a piece of
equipment on your network that is contractually
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faults

6. Implement an action plan and

solution including potential effects.
Whether the responsibility to fix the error
falls on you or if you need to transfer it
to another party, you must devise a
resolution and start checking off action
items.
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faults

7. Test the result.

When you believe the steps of the
action plan have been fulfilled, try to
re-create the error. Observe the
results of the implementation. Is the
problem gone? If not, repeat steps 4,
5, and 6. 1212
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faults

8. Identify the results and effects

of the solution.
Once a solution has been found,
ensure that normal network
operation has been restored and that
no new problems have been
introduced. 1313
Identify and diagnose computer network
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faults
9. Document the solution and process.
Describe the error conditions and the steps taken for a
solution. This will aid you in troubleshooting the same
or similar problems in the future. Make sure you
include a sufficient amount of detail, including
operating system versions, application versions, driver
versions, software vendor update numbers, etc.
Whether you are fixing a UTP cable, an IPV4
configuration or folder sharing in a network always
follow the nine basic process in diagnosing fault in
your network. An example below will be useful for your
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Common Causes of
Faulty Internet
Connection

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1. Slow connection.
Despite boasting fast connection speeds, both wireless and
wired connections can still get bogged down for a few
reasons:
Your device is located far from the router
Your bandwidth is spread too thin, especially if there are
plenty of devices connected doing data-hungry
applications and tasks
Peak hours where people connect all at once, thereby
causing congestion (e.g. urban areas, libraries, hotels, etc).

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2. No connection at all.
You might lose your connection entirely due to:
Glitches in the router or modem
Complete service outage, be it because of the
weather, construction work, or power problems

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3. Service fluctuations.
Internet service providers (ISPs) also
experience problems on their end, often
resulting in users not getting their
contracted internet speed 24/7.

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4. Equipment failure.
Your modem or router can be damaged,
possibly as a result of power outages
frying the wires. You may also have
outdated equipment in your hands that
needs upgrading.
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5. Operator error.
The most common operator errors
that cause faulty internet includes
wires plugged into the wrong jack,
bad firewall rules set up, and
duplicating IP addresses.
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“
Week 3: On a whole sheet of
yellow paper, copy and answer
the following. To be submitted on
the next meeting.
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I.Click
Answer the title
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Base on the steps in Diagnosing Faults in Network, what

are the benefits a persevering person can achieved even
there are steps to accomplished to meet the goal.
1.
2.
3

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II.Direction: Copy and
answer. Given the problem
on internet connection
failure, try to match column
A to B for the steps in
resolving the connection
failure by using lines to
connect them.

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III. PERFORMANCE
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Direction: Given the example
above, Common Causes of
Faulty Internet
Connection, fill out the
worksheet by applying 9
basic steps in diagnosing
fault in a network. Copy and
complete the form by testing
or initiating solutions to the 2525
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Thank You

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