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Core 4 Q2 Mod2

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27 views39 pages

Core 4 Q2 Mod2

Uploaded by

jacquelynsuzanne.escalante
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CSS CORE 4

MAINTAIN AND REPAIR COMPUTER


SYSTEMS AND NETWORKS
Teacher Jackie Escalante
1st Sem SY 2023-2024
REVIEW OF THE PREVIOUS LESSON
RUN MALWARE SCAN
DEFRAGMENTATION
BACK UP DRIVE AS AN IMAGE
CHECK FOR UPDATES
CLEAN OUT YOUR DISK DRIVES
UNinSTALL PROGRAMS
CHANGE PASSWORD
SCAN YOUR HARD DRIVE FOR ERRORS
ANSWERS - SCHEDULE ME!
RUN MALWARE SCAN - DAILY
DEFRAGMENTATION - MONTHLY
BACK UP DRIVE AS AN IMAGE - YEARLY
CHECK FOR UPDATES - DAILY
CLEAN OUT YOUR DISK DRIVES - MONTHLY
UNINSTALL THE PROGRAM - AS NEEDED
CHANGE PASSWORD - AS NEEDED
SCAN YOUR HARD DRIVE FOR ERRORS - MONTHLY
ACTIVI TY - G REEN C A RD RED CARD
STUDENTS WILL BE ASKED TO CHOOSE A PAIR
EACH PAIR WILL BE GIVEN TWO (2) COLORED PAPER
GREEN - DIAGNOSE
RED - TROUBLESHOOT
THE NEXT SLIDES WILL DISPLAY EITHER A DIAGNOSING PROCESS OR A
TROUBLESHOOTING PROCEDURE THAT THE PAIR NEEDS TO IDENTIFY
THE SCENARIOS WILL ONLY BE READ TWICE (2X) and WHEN THE GO SIGNAL
IS DISPLAYED, EACH PAIR WILL HAVE TO RAISE A COLORED CARD
THOSE WHO GOT THE WRONG ANSWER WILL NO LONGER BE INCLUDED ON THE
NEXT QUESTION
ACTIVI TY - G REEN C A RD RED CARD

Make sure the computer is rebooted at


least once after the program is installed.
Some programs require the computer to
be restarted after installation to work
properly
TROUBLESHOOTING
PROCEDURE
ACTIVI TY - G REEN C A RD RED CARD

Make sure all other programs are closed


when you run the program or utility. If the
program successfully runs after closing
all other programs, the program may
have conflicts with other programs
TROUBLESHOOTING
PROCEDURE
ACTIVI TY - G REEN C A RD RED CARD

To ensure Windows is getting addresses


from the new DNS servers instead of using
old, cached entries, run the ipconfig
/flushdns command after changing your
DNS server
DIAGNOSING
PROCESS
ACTIVI TY - G REEN C A RD RED CARD

One of the most interesting variants of


netstat is netstat -an , which will display
a list of all open network connections on
their computer, along with the port
they’re using and the foreign IP address
they’re connected to
DIAGNOSING
PROCESS
ACTIVI TY - G REEN C A RD RED CARD

Test ping to the computer. Packet


dropping and high network latency may be
observed
TROUBLESHOOTING
PROCEDURE
WHAT DO YOU THINK IS
OUR LESSON FOR TODAY?
LESSON OBJECTIVE

LO 2: MAINTAIN COMPUTER SYSTEMS AND NETWORKS

After completing the lesson the learners should be able to:


Identify diagnosing and troubleshooting procedures
Know the guidelines for testing computers
implement the guidelines to test computer successfully and
it is safe to use
appreciate the imporatnce of diagnosing network and
computer systems
UNLOCKING DIFFICULT TERMS

TROUBLESHOOTING
process of trial and error
takes a lot of steps or a single step to fix the problem

DIAGNOSING
process to pinpoint the exact problem that is impairing
the computer’s functionality
ACTIVITY - GREEN CARD RED CARD

HOW WAS THE ACTIVITY?


HOW DID YOU IDENTITY THE
PROCESS/PROCEDURE?
WHAT IS USUALLY DONE WHEN YOU
DIAGNOSE OR TROUBLESHOOT?
ACTIVITY
DIAGNOSE AND TROUBLESHOOT ME!
(10 minutes)

SCENARIO 1
Word PROCESSING SOFTWARE TAKES TIME TO
LOAD WHEN OPENED

GREEN - DIAGNOSE
RED - TROUBLESHOOT
EXPLAIN YOUR OUTPUT

WHAT ARE THE GUIDELINES YOU HAVE IDENTIFIED


TO DIAGNOSE THE COMPUTER?

WHAT ARE THE GUIDELINES YOU HAVE IDENTIFIED


TO TROUBLESHOOT THE COMPUTER
IDENTIFY AND DIAGNOSE COMPUTER NETWORK FAULTS
Identify the symptoms and potential cauSES
identify the affected area
establish what has changed
establish the most probable cause
determine if escalation is necessary
implement an action plan and solution including
potential effects
test the results
identify the results and effects of the solution
document the solution and process
common causes of faulty internet connection

slow connection
your device is located far from the computer
your bandwidth is spread too thin
peak hours - congestion

no connection at all
glitches in the router or modem
complete service outage - weather,
construction work, power problems
common causes of faulty internet connection

service fluctuations
isp problems

equipment failures
modem/router damaged
outdated equipment

OPERATOR ERROR
WIRED PLUGGED IN THE WRONG JACK
BAD FIREWALL RULES SET UP/ DUPLICATE IP ADDRESS
ACTIVITY:
SCENARIO 2 - FAULTy INTERNET CONNECTION
(10 mins)

Using the diagnosing procedure and the


common cause of faulty internet
connection, create a diagnosing plan
using the template on the next slide
DIAGNOSTIC PLAN TEMPLATE
Q
U
E
S
T
I
O
N
S
?
WRAP UP
The combination of computer and network
technology has changed people's life and learning
mode.
As the computer network technology is developing
rapidly and network fault is very complex, all kinds
of network fault emerge in endlessly.
Computer network has very high speed, low
production cost, so it is quickly accepted by people,
and become one of the important ways that people
process daily office data.
WRAP UP
The resulting network faults are becoming more and more
common and have various types, and we must have a
professional knowledge of network theory foundation and
practical skills of network maintenance that to deal with
network failure problems timely, and make network
maintenance quick and effective so that the network can
restore normal with the fastest speed.
For specific diagnostic techniques, on the network fault
diagnosis, the general principle for dealing with the network
fault is “software first, hardware second”, but in practice, it
will depend on specific analysis, to find out the corresponding
solution
REFLECTION

WHAT IS THE BENEFIT OF


DIAGNOSING FAULTS IN
NETWORKS
REFLECTION
How do you diagnose your own
shortcomings?

Can you diagnose your own actions


to prevent doing the wrong things?

Do you ever wish there are


guidelines for you to follow to not
commit mistakes?
WRITTEN QUIZ
(10 PTS)
PAPERS WILL BE DISTRIBUTED

PERFORMANCE TASK
(30 PTS)
SCENARIO 2 - DIAGNOSTIC FOR FAULTY INTERNET CONNECTION
RUBRICS:
30 points - complete and correct template submitted on time
25 points - mostly complete and correct template submitted on time
20 points = mostly complete and correct template submitted after the deadline
15 points - incomplete, some parts are incorrect and/submitted after the deadline

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