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Questionary 112507

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8 views

Questionary 112507

Uploaded by

gokulakannan2522004
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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A STUDY OF CUSTOMER SATISFACTION

TOWARDS RELIANCE TRENDS WITH SPECIAL


REFERENCE IN NAGERCOIL TOWN

1. Name

2. Phone no

3. E- mail ID

4. Age
 Below 18 years
 18 years to 30 years
 30 years to 40 years
 Above 40 years
5. Gender
 Male
 Female
 Transgender
6. Education qualification
 SSLC
 HSC
 Under Graduation
 Post Graduation
 PhD
7. Occupation
 Student
 Govt employee
 Private employee
 Self employee
 Retired employee
8. Marital status
 Married
 Unmarried
9. Monthly Income
 Below 10000
 10000 to 20000
 20000 to 30000
 Above 30000
10. How often do you shop at Reliance Trends?
 First time shopper
 Monthly
 Yearly
 Seasonally
11. How would you rate the variety of products available ?
 Very poor
 Poor
 Neutral
 Good
 Very Good
12. How would you rate the overall shopping experience at Reliance Trends?
 Very poor
 Poor
 Neutral
 Good
 Very Good
13. What aspects of your shopping experience do you find most satisfying at Reliance
Trends?
 Staff friendliness
 Ease of finding products
 Cleanliness of the store
 Availability of sizes
 Availability of Brands
14. How satisfied are you with the quality of product available at Reliance Trends?
 Very Satisfied
 Satisfied
 Neutral
 Dissatisfied
 Very Dissatisfied
15. Have you ever experienced any issues with the products purchased from Reliance Trends
 Yes
 No
16. How would you rate the cleanliness and ambience of the Reliance Trends?
 Very Poor
 Poor
 Fair
 Good
 Very Good
17. How did you overall rating for reliance trends in Nagercoil on your level satisfaction and
service offered?
 Highly satisfied
 Satisfied
 Neutral
 Dissatisfied
 Highly Dissatisfied
18. Are you satisfied with the brand offered by reliance trends under different department
and categories?
 Yes
 No
19. Rate the following department on your level of satisfaction for the brands/products being
offered

1 2 3 4 5
Men’s
wear
Women’s
Wear
Kid’s
wear

20. How likely are you to shop again at Reliance Trends?


 Very likely
 Likely
 Neutral
 Unlikely
 Very unlikely
21. Are you satisfied with the discount and offers that come up with the store?
 Yes
 No
22. According to which is the best source of information about these discounts and offers?
 Advertisement
 Tele calls
 Friends
 Message
 Store Visit
23. How would you rate the customer handling and the behaviour of staffs at the store on a
five point rating scale?
 1 Highly satisfied
 2 Satisfied
 3 Neutral
 4 Dissatisfied
 5 Highly dissatisfied
24. What is the most important problem that you face in the reference of brand/product?
 Unavailability of different sizes
 Unavailability of different colours
 Quality of dress
 Highly Price
 Limited Brands
25. Suggestions if any :

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