Republic of the Philippines

Department of education
Region VI-Western Visayas
Schools Division of Guimaras
SUPANG NATIONAL HIGH SCHOOL
Supang, Buenavista, Guimaras

QUARTERLY EXAMINATION
TLE 7 – FRONT OFFICE SERVICES

I. MULTIPLE CHOICE:
Directions: Read and understand the statements carefully. Choose the letter of the best answer.
Write the chosen letter on your paper.
1. A device used to place and accept bookings through voice call is called ______________.
a. fax b. internet modem c. in-person d. telephone
2. It is perfect for any industry and can be provided as proof of payment, or payment received.
a. Cash b. guest folio c. cash receipt d. PABX
3. An equipment that is used in typing documents and storing information is called __________.
a. computer c. logbook b. typewriter d. keyboard
4. How would you store a card verifier when not in use?
a. place in a box b. cover with a plastic
c. cover with a clean cloth d. put it on a clean and flat surface inside the cabinet
5. A non-electronic and manually operated machine that makes an imprint of the face of the credit card used in
payment at the front desk.
a. fax machine b. credit card imprinter c. cash register d. credit card verifier
6. It is an automatic telephone switching system within a private enterprise.
a.Cash b. guest folio c. cash receipt d. PABX
7.A person who entertains and received guests.
a. Reception desk b. account posting machine c. receptionist d. filing cabinet.
8. A machine that detects the security features of bank notes in order to determine whether a bill is fake or
genuine.
a. fax machine b. bills detector c. ving card d. key card verifier
9. An electro- mechanical machine is used to post, monitor and balance charges and credits to guest accounts.
a. Reception desk b. account posting machine c. receptionist d. filing cabinet
10. Which of the following should be kept away from the front desk to avoid damage on tools, equipment and
paraphernalia?
a. office supplies b. documents c. telephone d. food and beverages
11. A frequency identification technology used to lock rooms for security purposes.
a. room key b. key rack c. ving card d. cork board
12. It is a programmable device that stores, retrieves, and processes data.
a. Credit card imprinter b. CPU c. printer d. computer
13. It is used by bell boys to transport or carry the luggage of the guests.
a. bellboy cart c. service trolley b. luggage rack d. room boy’s cart 10
14. It is indicators of the time zones across the world.
a. Credit card imprinter b. multi-zone clock c. printer d. computer
15. A framework of bars, wires, or pegs on which keys are placed.
a. key rack b. drop vault c. cash box drawer d. guest folio rack
16. Well maintained tools, equipment and paraphernalia will lead to ___________.
a. defective tools b. longer life span c. customer complaints d. customer satisfaction
17. What is the first step to do before cleaning electrically operated equipment?
a. power on b. power off
c. splash with clean water d. unplugs from the electrical outlet from the power source.
18. Maintaining tools, equipment and paraphernalia is a task that requires _______.
a. cutting tools b. bending tools c. cleaning tools d. measuring tools.
19. It is a piece of office furniture usually used to store paper documents in file folders
a. Reception desk b. account posting machine c. receptionist d. filing cabinet
20. It is a credit card voucher.
a. Credit card imprinter b. multi-zone clock c. printer d. computer
21. Why is it important to maintain tools, equipment and paraphernalia?
a. to avoid defects and get rid of the dust build up b. to keep it look nice.
c. to have quality time and be more productive d. to have an inventory of tools and equipment.
22. A record of information about people who visited a certain place with time of arrival and departure and
purpose of visit.
a. luggage tag b. log book c. Ving card d. notice slip
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 23. A safety deposit box is an equipment that is used in keeping the important belongings of the guest.
How would you clean it properly?
a. use a vacuum cleaner b. spray it with an air freshener
c. use wet cloth in wiping the dust d. remove dust with a clean rag and close the door tightly
24. Mr. Nocete arrived at Bawing Hotel and inquired 3 rooms for occupancy. How much should he pay upon check-
out if the room rate is Php 520.00 per night?
a. Php 1,570.00 b. Php 1,560.00 c. Php 1,600.00 d. Php 1,620.00
25. Computer is an essential equipment on the front desk. How would you maintain its functionality?
a. shut down properly after using b. check the wire annually
c. clean with soap and water d. use in a long period of time without shutting down
26. What is the ratio of room occupancy if there are 10 rooms occupied and 10 rooms available?
a. 25 : 75 b. 40 : 60 c. 50 : 50 d. 70 : 30
27. Which is the BEST way to maintain the tools and materials in accordance with the owner’s manual?
a. to know which part is defective
b. to know which part will be cleaned
c. to be familiar with the safety precautions while cleaning
d. to be familiar with the parts and functions and to correctly operate, care and store them
28. If the exchange rate of the Philippine peso is 0.47 yen, how much will the tourist receive if his money
is Php 2,000.00?
a. Php 940.00 b. Php 950.00 c. Php 960.00 d. Php 970.00
29. If the currency of the Philippines is peso then how about for the United States of America (USA)?
a. baht b. pound c. yen d. dollar
30. How much is twp dollars in Philippine Peso if the exchange rate is P50.37 per dollar?
a. Php 100.74 b. Php 100.84 c. Php 100.00 d. Php 98.37
31. What is the Room Occupancy Percentage (ROP) if six rooms are occupied and four are still vacant?
a. 40% b. 50% c. 60% d. 70%
32. What is the currency used by Thailand?
a. dollar b. baht c. rial d. euro
For questions 33-35: Carefully read the data in Weekly Room Status Report:
15 guests checked-in on Monday 5 guests checked-out on Tuesday.
8 guests checked-in on Thursday 3 guests checked-out on Saturday.
1 guest checked-out on Sunday.

33. How many check-in guests are still in the hotel during this week?
a. 9 b. 11 c. 14 d. 16
34. How many guests do they have during weekdays?
a. 15 b. 16 c. 17 d. 18
35. What is the number of guests during Thursday and Sunday?
a. 15 b. 5 c. 8 d. 3
36. Which parts of the front office deals with visitors entering and leaving the hotel?
a. Reception b. Reservation c. Concierge d. Night Audit
37. Which of following parts of the front office has the primary responsibility to carry or transport guest luggage?
a. Concierge b. Reception c. Reservation d. Bell Service
38. Which of the parts of the front office handles all reservations, cancellation and revisit made by guest? a. Bell
Service b. Reservation c. Night Audit d. Reception
39. Which of the parts of the front offices manages both the front desk agent roles and some of the accounting
department work?
a. Night Audit b. Reception c. Bell Service d. Reservation
40. Which of the parts of the front office helps guests in doing different tasks, such as reserving restaurants and
booking hotels?
a. Reservation b. Bell Service c. Concierge d. Night Audit
TEST II. TRUE OR FALSE
Directions: Read each statement carefully. Put a check mark (/), if you think the statement is correct and (X)
if you think the statement is wrong.
1. A hazard is a condition that poses an amount of threat to life, health, property, or environment.
2. Hazard includes correct workstation set-up, good lighting, good layout of furniture and equipment, good
housekeeping, electrical and equipment safety.
3. Elimination is the most effective method of controlling and removing hazard completely.
4. It is important to not recognize hazards and health and safety problems in the workplace.
5. Fire hazard, neck strains and back pain are a repetitive stress injury, which are some of the most common
workstation injuries.

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