Republic of the Philippines

Division of Puerto Princesa City

LUZVIMINDA NATIONAL SCHOOL
Front Office Services
Second Semester SY 2022-2023
3RD QUARTER EXAMINATION

Direction: Read and understand each question carefully. Shade the letter of your answer to the given answer
sheet.
1. It is a container storing vouchers for future reference and verifications during the night audit.
A. Folio Tray C. Key rack
B. Information rack D. Voucher Rack

2. These are pre-numbered forms that authorize cash disbursement from the front desk clerk’s bank for items
or services purchased by a guest or employee of the hotel.
A. Folio tray B. Information Rack C. Paid-out Slip D. Voucher Rack

3. It helps in validating the authenticity of the credit card given by the guest at the time of check-in and check-
out.
A. Cash Register B. EDC (Electronic Data Cash Register
C. Magnetic Strip Reader D. Telephone Equipment

4. It consists of a call accounting system, automatic call dispensing, a fax machine, call detection, and wake-up
calls.
A. Cash Register C. EDC (Electronic Data Cash register)
B. Credit Card Imprinters D. Telephone Equipment

5. Indicators of the time at different time zones across the world.

A. Folio tray B. Information Rack C. Key rack D. Multi-zone clock

6. This refers to an imprint of the face of the credit card and transfers it onto a double receipt.
A. Credit Card Imprinter C. Key Rack
B. Date/Time Stamp D. Room Rack

7. It is used to store guest room keys.

A. Credit Card Imprinter B. Date/Time Stamp C. Key Rack D. Room Rack

8. It reads data magnetically encoded and stored on the magnetic tape strip on a credit card. It validates if the
customer has enough balance to pay for the bills and if the card is not stolen, or blocked.
A. Credit Card Imprinter C. Magnetic Strip Reader
B. Date/Time Stamp D. Room Rack

9. It is used to mark a document of the date and time a transaction has occurred.
A. Credit Card Imprinter C. Key Rack
B. Date/Time Stamp D. Room Rack

10. Wake-up Devices used in front office services.

 A. Automated C. Semi-automated
B. Non-Automated D. None of these

11. Vouchers used in front office services.

A. Automated C. Semi-automated D. None of these
B. Non-Automated D. None of these

12. It helps in validating the authenticity of the credit card given by the guest at the time of check-in and
check-out.
A. Cash Register C. Magnetic Strip Reader
B. EDC (Electronic Data Cash Register) D. Telephone Equipment

13. Which of the following materials does not leave any lint on equipment?
A. Cleaning cloth C. Feather duster
B. Electrostatic cloth D. Lint-free cloth

14. Which of the cleaning material served as the framework for cotton cloth to reach deep holes?
A. Electrostatic cloth C. Feather duster
B. Lint-free cloth D. Metal pin

15. Which of the following is NOT included in the procedures of cleaning the monitor?
A. Attach the monitor after cleaning C. Turn off the computer
B. Spray water directly onto the screen D. Unplug the monitor

16. Which of the following statement is correct?

A. Clear the cache in your browser every day
B. Clear the cache in your browser at least once a month
C. Clear the cache in your browser once a year
D. None of them

17. Which of the following is NOT included in the cleaning materials used in FOS?
A. Brush board C. Feather duster
B. Cleaning solution D. Lint-free cloth

18. Which of the following procedure is NOT included in cleaning the fax machine?
A. Clean the interior from dust C. Use compressed air
B. Follow the manufacturer’s manual D. Use a small vacuum

19. Rearrange the pointers to follow in storing tools and equipment.

I. Have a designated place for each kind of tool.
II. Label the storage cabinet or place it correctly for immediate finding.
III. Store them near the point of use.
IV. Wash and dry properly before storing.
A. IV, III, II, I B. II, III, IV, I C. III, I, II, IV D. I, II, III, IV

20. Which of the following refers to the hotel’s rate for a regular room for sale?
A. Available room B. Booking C. Occupancy Rate D. Rack Rate
21. Which of the following refers to a room status where guests have designated rooms but do not sleep in
their beds?
A. Cancellation B. No-show C. Slept-out D. Walk-in

22. The following are operational ratios used in front office services. Which is not included?
A. Cancellation Percentage C. Now-showing Percentage
B. No-show Percentage D. Overstay Percentage

For item number 23 - 25

Xanora Hotel has 200 rooms; 5 single rooms were occupied, and available rooms for sale are
as follows: 120 single rooms, 30 double rooms, 20 triple rooms, and 10 executive rooms. 15
rooms are under maintenance.

23. How will you compute the available room?

A. Available Rooms (AR) = Total rooms – out-of-order rooms
B. Available Rooms (AR) = Total rooms + out order rooms
C. Available Rooms (AR) = Total rooms x out of rooms for sale
D. Available Rooms (AR) = Total rooms ÷ out of rooms for sale

24. What is the occupancy percentage

A. 2.5 B. 2.55 C. 2.67 D. 2.78

25. What will be the percentage of single occupancy?

A. 4.03 B. 4.16 C. 4.31 D. 4.40

26. If you are going to report the percentage of occupancy, what formula will be used?
A. Number of rented rooms / Number of rooms for sale.
B. Number of overstay rooms / Number of expected check-outs x 100
C. Number of occupied rooms / Number of rooms available for sale X 100.
D. Number of single rooms occupied / Total number of single rooms available for sale x
100.
27. Dario hit his foot against the stairs while walking, what specific hazard happened to him?
A. Falls B. Slips C. Struck D. Trips

28. Dino mopped the floor in the hallway while guests were approaching. What is the proper signage that he
should use to warn the guests?
A. Caution Wet Floor C. Please wait
B. Do not enter D. Stop
29. Which of the following is NOT included in the control practices of Slips, Trips & Falls?
A. Do not put any obstacles in the work area C. Maintain proper lighting
B. Keep the floor & stairs dry & clean D. Put a visible sign on the glass door

30. What particular hazard happens when the floor is wet?

A. Falls B. Slips C. Struck D. Trips

31. Which of the following is the hazard that happens when a person or object drops?
A. Falls B. Slips C. Struck D. Trips
32. What does P.P.E. stand for?
A. Personal Protective Equipment C. Permanent Protective Equipment
B. Personnel Protective Equipment D. Primary Personal Equipment

33. Who is NOT affected by workplace regulations & safety?

A. Employer B. Owner’s 6-year-old son C. Supervisor D. Workers

34. Which of the following is NOT included in the new normal health protocol?
A. Do not disturb C. Wear a Face Mask
B. Social Distancing D. Wear Personal Protective Equipment

35. What does S.O.P. stand for?

A. Shout Out Procedure C. Standard Operating Procedure
B. Standard Operating Process D. Stay on Post

36. What particular warning signage should you use when there is spilled coffee on the floor?
A. Caution Wet Floor
B. Safety First Unauthorized Employee
C. Social Distancing
D. Wear your Protective Equipment

37. During this time of the pandemic, this signage helps slow down or prevent the spread of the virus.
A. Physical working space
B. Flooring signage
C. Ensure goods and materials are stacked properly
D. Avoid creating obstacles in work areas like floors and hallways.

38. What must be the first steps in hazards and risk management in the workplace?
A. Assess the risk C. Evaluate the risk
B. Evaluate and control the hazard D. Identify the hazard

39. What risk assessment will examine the probability of adverse reactions and consequences occurring when
working with hazardous materials?
A. Control C. Evaluate risk
B. Evaluate and control the hazard D. Risk Assessment

40. What step in implementing hazard considers environmental concerns, chemical risks, ergonomic risks, and
other factors affecting someone’s health?
A. Conduct through an incident report
B. Identify hazards for non-routine or emergency occurrences
C. Identify potential health hazard
D. Identify the nature of hazards on how to prioritize them

41. Among the elimination or removal hazard procedures, which is NOT true in this statement?
A. Dispose of an old hazardous chemical
B. Lack and tag a dangerous machine out of service
C. Remove an extension cord from laying across the traveled path
D. Substitution
42. Which substitution of material that is less hazardous procedure is done, monitored, or restricted?
A. Labelling and signage C. Emergency plan
B. Buddy system D. Work practices

43. Which of the following method is properly arranged in choosing the control needed in doing risk
assessment?
I. Evaluate and select temporary and permanent control
II. Implementing temporary measures until permanent controls can be put in place
III. Implementing permanent control when reasonably practicable
IV. Isolate and remove noise
A. I, II, III, IV B. II, III, IV, I C. III, IV, II, I D. IV, III, II, I

44. What particular section in the hotel can Guests settle their charges?
A. Cash & Bills B. Communication C. Reception D. Reservation

45. Dina will be having her birthday on August 30, and she wants to arrange the booking in advance. What
section is responsible for doing this task?
A. Cash & Bills B. Communication C. Reception D. Reservation

46. Which of the following is not included as a function of all sections in the Front Office?
A. Arranging pick-up & drop services
B. Answering incoming calls
C. Maintain the cleanliness of the hotel lobby
D. Paging guests

47. The figure shows the arrangements that allow entrances to be monitored, EXCEPT______. (Note: 1=Front
Desk; 2=Elevator; 3=Front Door)

48. Which of the following is an ideal front office layout?

49. The following are functions of the reception and information desk EXCEPT.
A. Handles guest room keys, and messages and paging guests.
B. prepares and ready the Registration form
C. Receives and welcomes guests
D. Is a long-upholstered piece of furniture for people to sit on and have a rest.

50. Rearrange the steps at the reception and information desk.

I. Receives and welcome guests
II. Prepares and ready the Registration form
III. Handles guest room keys, and messages and paging guests.
A. I, II, III B. III, II, I C. II, I, III D . III,I,II