Business Law (2b+3)

2.
The risks consumers face while using e-com platform to

buy goods
a. Problem about uncompleted law
…
b. Other problems (lack of verifying shops and products, …)
Online shopping is becoming increasingly popular and has become a
regular part of our lives. There is no doubt about how convenient it is
to shop online. You get to choose what you want, where you want,
and when you want.
The popularity of online shopping has given rise to numerous issues
faced by consumers. Unfortunately, some retailers fail to deliver on
their promises. This can result in disappointment, dissatisfaction, and
even anger.
According to a survey by the technology company "Rock Technolabs"
on customers' most concerning issues regarding online shopping,
here are the results:
So the first issue I’d like to mention is:

1. Product Quality Issue:
The quality of the product is one of the most common problems
faced by customers while shopping online. When purchasing
products online, you often don’t know what you are getting in terms
of quality. Reviews are not completely reliable, and research can’t
give you 100% assurance of a good product’s quality. Often,
fraudulent sellers who purposefully mislead customers in order to
boost sales are the primary reason behind faulty products being sold
online.
2. Extra Hidden Charges:
When buying online, consumers often encounter surcharges for
things like payment processing, delivery services, tax, shipping, and
handling charges. Many sellers add extra charges to the final price of
the product. Extra charges can make the difference between a
winning deal and a losing one.
3. Delayed Delivery:
This is quite a common problem that many people face while
ordering online. Sometimes, the shipping company takes a long time
to deliver your order. In case, you pay for express shipping, then the
shipping companies often take longer than usual to deliver the
goods.
4. Refund Policy:
While talking about online shopping problems faced by consumers,
one of the major problems is when they try to get their returns back
after they have paid for them. Some online companies refuse to
refund the payment or give the money back, even if the customer
asks for a refund.
There are lots of reasons why customers want to return their
purchases and ask for a refund. Some of them include dissatisfaction
with the items purchased, items damaged during shipping, the
wrong size of the item ordered, …
5. Lack of Support
One of the biggest issues faced by customers while buying their
product/service online can be a lack of proper customer support. It
may be due to the fact that they don’t have enough time to take care
of their problems, or they feel helpless. Sometimes, they face issues
related to payment gateway details, billing, and shipping address. If
any kind of problem arises, then the customer gets irritated and
never comes back again.
6. Fradulent Websites:
Consumers may unknowingly visit fake websites that appear to be
legitimate e-commerce platforms, but are actually set up to steal
their personal and financial information.
3. Solutions
 Read reviews with a critical eye:
Check several sources and consider where a review is posted, who
wrote the review, and the reviewer’s history. And don’t rely on star
ratings alone because some reviews and ratings are fake or
misleading. Fake reviews can be positive or negative. Not all fake
positive reviews are five stars. Some dishonest competitors place
fake negative reviews.
 Find out other people’s experience:
Search online for the product or company name, plus the words
“complaint” or “scam.” See what other people are saying about their
experience.
 Comparison Shopping:
To comparison shop for a product, make notes of the item’s
manufacturer or model number, plus details like size, color, or
shipping fees. Use the information to check comparison shopping
sites that list retail stores and online sellers that have the item. Some
sites let you sign up to get price alerts when prices change.
 Read the seller’s information about shipping and delivery:
 Check the seller’s refund policies
The site must say whether you’re able to return the item for a full
refund. Before you return an item, find out
 Who pays the shipping costs for returns ?
 How many days do you have to return the item ?
 Will you have to pay restocking fees ?
 Pay by Credit Card When Possible
Paying by credit card best protects you and your money in case of a
scam, or if something else goes wrong. If you pay by credit card and
are charged twice for the same item, are billed for merchandise you
never got, or get the wrong item or a defective item, you’ll be able to
dispute the charge. In those situations, ask your credit card company
to temporarily withhold payment while it investigates. To take
advantage of this right, call immediately and send a letter to your
credit card company that reaches the company within 60 days of the
day the company mailed you the first bill showing the error.
 Keep Records
When you buy something online, be sure to keep information about:
1. The company name and website
2. What you ordered, the date you ordered it, and what you paid
3. The seller’s return policy
4. The company’s promise to ship, and the date it made the
promise
5. All email, text, and other communication you have with the
company
6. Your credit card or bank account statements that show how
you paid

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2.

The risks consumers face while using e-com platform to

So the first issue I’d like to mention is:

 Pay by Credit Card When Possible

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