978 3 030 44999 5 - Chapter - 20
978 3 030 44999 5 - Chapter - 20
978 3 030 44999 5 - Chapter - 20
1 Introduction
digital entrepreneurs are mindful of the opportunities that this growth is creating [5, 6].
To capitalise on these opportunities, entrepreneurs are looking towards digital trans-
formation. Digital transformation can be defined as companies who alter their opera-
tions, and, in broader terms, it can also refer to the persistent change of our civilization
through the use of technology [6, 7]. Digital transformation involves the redesign of
business practices to incorporate digital technology within all facets of the business [7].
Digital entrepreneurs are offered significant opportunity through the use of digital
networking capabilities. These opportunities present themselves through users of dig-
ital mediums who can now be offered support, can respond to messages and can offer
constructive criticism and suggestions which organisations can utilize [3].
However, there are a number of concerns surrounding digital entrepreneurship and
digital transformation. Using business processes and capabilities to achieve the wants
of customers is of paramount importance to up-and-coming companies and their digital
entrepreneurs [3, 8]. Digitisation spanning all functions and operations of a business
can be considered more and more difficult the larger the organisation [3, 8]. The
practice of large companies updating obsolete and outdated business systems to
modernized, digital systems can be problematic owing to the irregularities found within
these systems [9]. Other challenges related to digital transformation point to occur-
rences where existing business models generate sufficient profit to ward off the need for
establishing new, digitised products and services for clients to purchase [10].
Consequently, the main purpose of this study is to explore the following primary
research question: “What are the characteristics of the relationship between digital
entrepreneurship and digital transformation?” By considering such a digital
entrepreneurship scope, digital entrepreneurs may optimise the advantages that digital
transformation brings towards achieving business value.
The remainder of the paper is structured as follows: in Sect. 2 we provide the
background to the study presenting an overview of digital entrepreneurship (Sect. 2.1),
digital transformation (Sect. 2.2), and their interrelationship (Sect. 2.3). The approach
to this study is discussed in Sect. 3, where after we provide an overview of the findings
in Sect. 4. In Sect. 5, we present the framework for digital entrepreneurship enabled
through digital transformation and we conclude the study in Sect. 6.
2 Background
The nature of digital entrepreneurship based businesses is that of both IT and traditional
business knowledge. This translates to entrepreneurs requiring both technical and
business-related knowledge and skills, which is a duel-mastery, and not easily acquired
[11, 12]. Two types of entrepreneurs are prevalent [11, 13]. The first type of entre-
preneur is that of the research-based entrepreneur that commercialises original tech-
nological discoveries. The second kind of entrepreneur is an imitative entrepreneur that
develops present markets by assembling available organisational resources [13]. Digital
entrepreneurs have been found to have a reliance on digital media tools and Infor-
mation Technology (IT) in the pursuit of entrepreneurial prospects [11]. As a result, the
digital economy is suffering as digital entrepreneurs are intensifying the rivalries
between industry participants [14]. This means that digital entrepreneurs can fall within
The Characteristics of Digital Entrepreneurship and Digital Transformation 241
companies which had undergone digital transformation and found that they are able to
gain competitive advantages by simultaneously lowering their expenses, innovating
and becoming more organized and competent. Additionally, true mastery of an
organisation’s supply-chain activities will arise from digital transformation [23]. As a
result of this digital transformation necessity, companies need to design and create
strategies in order to make digital transformation possible [6, 7]. A digital business
strategy can be described as a corporate strategy designed, created and implemented
making use of digital resources to create new and unexploited worth [24].
There are 4 interrelated business transformation strategies, namely: use of tech-
nologies, changes in value creation, structural changes as well as financial aspects [25,
26]. Use of technologies speaks to an organisation’s technological drive and desire to
transform and determines an organisation’s opinions about a new IT factor, as well as
that particular organisation’s willingness and capacity to use it. Changes in value
creation describes the effect of digital transformation strategies on the value chains,
which presently existed within an organisation and determines the level at which the
digitised processes are different from the existing, traditional methods. Structural
changes form the foundation of an organisation’s ability to transform digitally and
make use of new technologies to change their value creation, while financial aspects
refers to the requirement of funding and capital that is required for digital transfor-
mation to take place [25, 26].
Much like the relationship between the above four strategies, digital transformation
has a strong, growing relation with digital entrepreneurship. This relationship is
explored in the following section.
competitors. Disrupting business models propose that if a new market cannot be cre-
ated, an alternative possibility is to enter an existing market and to disrupt it instead
[28].
The next section presents an overview of the research methodology followed for
this research paper.
3 Research Approach
The following keywords were used to find relevant studies: for Digital
Entrepreneurship included (“Digital Entrepreneurship” OR “Digital Business” OR
“Digital Entrepreneur*” OR “Digital (NEAR/2) era”) AND (skills OR frame* OR
strat* OR review OR func* OR fail* OR barriers OR characteristics) NOT transfor-
mation. For Digital Transformation the search terms included (“Digital Transforma-
tion” OR “Transform* digital” OR “strategic transform*”) AND (strat* OR adopt* OR
benefits OR barriers OR practices) NOT Entrepreneurship. The initial search produced
a list of 253 papers as shown in Table 1.
244 J. Antonizzi and H. Smuts
The research studies were screened through the application of specific criteria to
exclude papers such as studies not associated with the research questions, non-English
studies, anecdotal or opinion-based papers and duplicate studies that formed part of the
result set. Criteria for inclusion of sources consisted of peer-reviewed publications
(journal papers, conference proceedings, books, case studies, book chapters) and
technical reports.
After the initial search, the application of exclusion and inclusion criteria, the
detailed screening of abstracts and analysis of the full-text of the prospective papers, 30
papers were identified for detailed analysis.
Data was extracted from the selected papers based on the objective of this study, which
is to consider the characteristics of digital entrepreneurship and digital transformation.
Characteristic in the context of this paper refer to any distinguishing feature or attribute
of an item [31]. These distinguishing features or attributes were extracted and reported
in Table 2 together with the number of times the same theme occurred (frequency
count). For each characteristic identified, the source is indicated.
Self-employment refers to an individual’s aspiration of working for him/herself as a
freelance employee or the owner of a business, rather than for an employer. Self-
employment is viewed as freedom from traditional work assignments, work hours and
undesirable working conditions. Work satisfaction alludes to the measure of person’s
satisfaction with their job. Work satisfaction could be an important cornerstone of any
person’s reason to choose what industry to work in, which job they seek or how
strongly they wish to be an entrepreneur. Entrepreneurship is a practice which people
are drawn to, one which offers the potential for freedom, money, power and personal
purpose. Entrepreneurs across all industries, disciplines and practices, have certain
traits which set them aside from the rest of the work force such as business opportunity
identification and exploitation, vision and overcoming potential barriers.
Entrepreneurship can come from a range of areas and opportunities. This particular
characteristic was identified from entrepreneurship stemming from circumstances
which allowed for entrepreneurship to arise and flourish. These opportunities come in
the form of new markets, technological advancements, deficiencies in need satisfaction,
price-point vulnerabilities and a variety of other sources which lead to entrepreneurship
in multiple forms.
From a digital transformation perspective, digitisation allows for better relation-
ships. Critical to the success of almost all organisations globally is their ability to
create, maintain and prioritise relationships, and even more so for entrepreneurs. These
are relationships between the entrepreneur and other organisations within and outside
of their market, their suppliers, their employees and, most importantly, with their
customers; prioritising communication channels with their customer base have sig-
nificant competitive advantages over their competitors. Digitisation facilitates com-
munication, making it pivotal to the continuing success of an entrepreneur therefore,
understanding digitisation is critical. Digitisation, however, does not mean success is
automatically and easily attainable. While digitisation offers a range of opportunities to
The Characteristics of Digital Entrepreneurship and Digital Transformation 245
Knowledge management involves the creation, control and use of all forms of
knowledge throughout an organisation. This is knowledge of systems, customers,
employees, strategies, threats, opportunities, and any other form of information which
an organisation can be sustained and improved using. Managing and effectively dis-
tributing knowledge throughout an organisation is crucial to both maintaining success
as well as pioneering expansion. Traditional organisations are heavily structured, rigid
bodies which possess a great deal of hierarchy. Upper management and associated
strategists decide on the direction of the organisation and dictate that direction to
subordinates. This may slow down progress drastically compared to fast-paced, new-
age companies. E-strategies bolster competitive advantage. As we move further and
further into the digital age, e-business strategies are becoming cardinal to successful
operations, sustenance and development of all organisations, especially those which
primarily operate within the digital realm. Organisations which employ e-strategies are
experiencing advantages over competitors who are not engaging in strategies of a
similar nature. Adoption can be increased or reduced based on a number of factors.
There is a broad spectrum of reasons organisations are either excited or reluctant to
adopt new technologies and practices. These reasons include cost, competitive
advantage, learning curves, training, revenue potential and all other factors which are
relevant to adoption. Entrepreneurship can also come from within. While
entrepreneurship is primarily associated with private, self-employed individuals start-
ing companies, it is important to note that entrepreneurship can arise from within an
existing organisation. Emerging markets allow for entrepreneurs to go from being
employees within an organisation to becoming self-sufficient entrepreneurs, creating
new businesses within those markets.
Business intelligence can facilitate entrepreneurship and transformation.
Entrepreneurship and transformation is impossible to achieve without data, and more
information and, most importantly, knowledge. Business intelligence is the driver
behind entrepreneurship and transformation. Business intelligence offers information
on technology, applications, processes, dashboards and other key tools entrepreneurs
require to be successful and organisations require to successfully transform themselves.
Disruption comes from new market creation. The creation of a new market is a
common occurrence when investigating disruptive companies. Creating a new market,
which solves the needs of customers across a variety of existing markets, can be crucial
to incumbent organisations sustaining their success. Organisations creating new mar-
kets and obtaining a large share of that market, while negatively impacting on the
performance of organisations in other, related markets, can cause a great deal of dis-
ruption. Disruption comes from existing markets. Disruption from within already-
established markets is an alternative, but equally common, approach to causing dis-
ruption for organisations which are incumbent to that market. When there is a number
of organisations operating within and profiting from the same market, competitor
activity may disrupt the market they know and capitalize off of, could be fundamentally
changed. Production competence comes from technology. The ability of an organi-
sation to produce competently is based on a variety of mechanisms. And technology is
at the centre of these mechanisms. Maintaining production competence in industries
where competitors are constantly improving their technology can be harmful to
organisations who are not improving their technology. There are a number of barriers
The Characteristics of Digital Entrepreneurship and Digital Transformation 247
In order to report the findings of the SLR, we utilised the Dynamic Capabilities Theory
which refers to the “ability to integrate, build, and reconfigure internal and external
competencies to address rapidly-changing environments” [47: 9]. The dynamic capa-
bilities approach emphasises organisational and strategic capabilities to realise com-
petitive advantage and consists of three main components of capabilities: (1) to sense
and shape opportunities and threats (sensing), (2) to seize opportunities (seizing), and
(3) to maintain competitiveness through enhancing, combining, protecting, and, when
necessary, reconfiguring the organisation’s intangible and tangible assets (“trans-
forming” or “shifting”) [47]. By mapping the characteristics identified (Table 2) to the
3 main components of the dynamic capabilities based on the definitions and scope of
each, the particular feature and attribute set of digital entrepreneurship and digital
transformation are depicted in Table 3.
The aim of this paper was to consider the characteristics of digital entrepreneurship
and digital transformation as they are not mutually exclusive (Sect. 2.3). Characteristics
pertinent to sensing and shaping opportunity includes the creation of self-employment
through prospects based on an entrepreneurs’ drive to succeed. Digital transformation
in this instance provides opportunities to create new markets or to optimise existing
collaborations and the understanding of digitisation may shape additional prospects.
Digitisation enables digital entrepreneurship and digital transformation. The manage-
ment, and the successful implementation thereof, is what allows for lucrative digital
248 J. Antonizzi and H. Smuts
6 Conclusion
The purpose of this paper was to consider the characteristics of digital entrepreneurship
and digital transformation. After investigating and analysing entrepreneurship and
digital transformation to determine a clearer understanding of what these concepts
entail, a SLR was conducted. Twenty-one characteristics were identified and presented
using the Dynamic Capabilities Theory, illustrating the key features and attributes of
digital entrepreneurship and digital transformation.
By referencing the data from this study, both individuals and companies can garner
a firmer grasp on what these concepts entail and how they can add value to intellectual
and practical knowledge. This paper contributed by highlighting a number of key
characteristics which exist for each digital entrepreneurship and digital transformation,
with focus on how these characteristics relate. By making use of the proposed con-
ceptual framework, individuals and organisations alike can either start new companies
or adapt existing ones to be aligned with the digital age.
As this study focused on identifying the characteristics of digital entrepreneurship
and digital transformation, the proposed findings may be tested in a real-world situation
within and organisation, with entrepreneurs or with an idea incubator and accelerator.
Through such a process, the proposed characteristic set may be enriched.
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