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Name ID
I. Introduction..................................................................................................1
1) History.........................................................................................................1
2) Services.......................................................................................................1
3) Transportation Fleet....................................................................................1
4) Technology and Customer Service..............................................................1
5) Sustainable Development............................................................................1
II. Mode of transport.......................................................................................2
1) Road............................................................................................................2
1.1) Small Trucks and Vans.............................................................................2
1.2) Medium and Large Trucks.......................................................................2
1.3) Goods Delivery and Collection Services.................................................2
1.4) Express Delivery......................................................................................2
1.5) Tracking and Order Management............................................................2
2) Sea...............................................................................................................3
2.1) Partnerships and Network........................................................................3
2.2) Services and Procedures...........................................................................3
2.3) Transportation Planning...........................................................................3
2.4) Packaging and Cargo Handling................................................................3
2.5) Tracking and Reporting............................................................................3
3) Rail..............................................................................................................4
3.1) Partnership and Collaboration with Railways..........................................4
3.2) Flexible Freight Services.........................................................................4
3.3) Process Management and Optimization...................................................4
3.4) Cargo Monitoring and Security................................................................4
3.5) Customer Service and Support.................................................................4
4) Airline..........................................................................................................5
4.1 Airline Partnerships and Alliances...........................................................5
4.2 Comprehensive Air Freight Solutions.......................................................5
4.3 Efficient Operations and Logistics Management......................................5
4.4 Cargo Handling and Packaging.................................................................5
4.5 Customs Clearance and Regulatory Compliance......................................5
4.6 Customer Service Excellence....................................................................6
III. Company limitations and solutions...........................................................6
1. Limited scale...............................................................................................6
2. Infrastructure limitations.............................................................................6
3. Competitive pressure...................................................................................6
4. Service quality.............................................................................................6
5 Technology and management.......................................................................7
IV. Cost benefit analysis..................................................................................7
1. Capital Source.............................................................................................7
2. Revenue.......................................................................................................7
3. Competitors.................................................................................................8
V. The optimization activities of Viettrans Transport.....................................8
VI. The application of information technology in Viettrans Express’s
optimixation strategy.......................................................................................9
VII. Future plans of Viettrans Express............................................................10
I Introduction
1) History:
Viettrans Express was established in 2007 with the mission of providing
comprehensive transportation solutions for businesses and individuals
nationwide.
Since its establishment, the company has continuously developed and expanded
its services, building a reliable and professional transportation system.
2) Services:
Viettrans Express offers a range of transportation services including road
transport, freight forwarding, logistics, express delivery, and many others.
The company is committed to ensuring quality and efficiency in every shipment,
from small packages to large cargo shipments.
3) Transportation Fleet:
Viettrans Express owns a diverse fleet of transportation vehicles, including light
trucks, medium trucks, heavy trucks, and other specialized vehicles.
The company's transportation system is managed and monitored closely to
ensure safety and reliability.
4) Technology and Customer Service:
Viettrans Express utilizes advanced technology in management and operation to
provide efficient and transparent transportation services.
The company focuses on improving customer experience, providing
professional and friendly customer care services.
5) Sustainable Development:
Viettrans Express is committed to sustainable development, adhering to
principles of fair business practices, transparency, and environmental protection.
The company continuously invests in enhancing transportation capabilities and
developing advanced solutions to meet the increasingly diverse needs of
customers.
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II. Mode of transport
1Road
1.1 Small Trucks and Vans:
-The company utilizes small trucks such as 1-ton trucks, 2-ton trucks, and vans
to transport goods within city areas and urban regions.
-These are popular choices for light-weight shipments and deliveries in narrow
or congested streets.
1.2_Medium and Large Trucks:
-Viettrans Express has a fleet of medium and large trucks such as 5-ton trucks,
8-ton trucks, and container trucks for transporting large-sized and heavy-weight
shipments.
-These trucks are commonly used for transporting goods from urban areas to
distant provinces.
1.3 Goods Delivery and Collection Services:
-Besides transportation, Viettrans Express offers goods delivery and collection
services including cash-on-delivery, payment upon delivery, and evening
delivery services.
-Customers can request cash-on-delivery or payment upon delivery without the
need to visit the company's office directly.
1.4 Express Delivery:
-The company provides express delivery services for shipments that need to be
delivered within the shortest possible time.
-This ensures timely delivery of goods, meeting urgent needs of customers.
1.5 Tracking and Order Management:
-Viettrans Express provides an online tracking system, allowing customers to
track the status of their shipments and receive updates on the transportation
process.
-Customers can easily manage their orders through a convenient and user-
friendly online interface.
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2 SEA
2.1 Partnerships and Network:
-Viettrans Express collaborates closely with leading shipping lines and reputable
maritime logistics partners worldwide.
-The company maintains a broad network across international seaports, ensuring
efficient service capability and access to goods.
2.2 Services and Procedures:
-Viettrans Express provides sea freight transportation services from customers'
stores or factories to seaports and vice versa.
-The company manages the entire transportation process, from planning and
packing goods to loading and unloading at the destination port.
2.3 Transportation Planning:
-Upon receiving requests from customers, Viettrans Express meticulously plans
transportation, considering factors such as routes, timing, feasibility, and cost-
effectiveness.
-The company's logistics experts optimize the transportation process to ensure
the highest efficiency.
2.4 Packaging and Cargo Handling:
-Goods are carefully packaged to ensure safety throughout the sea freight
transportation.
-Loading and unloading of cargo on vessels are carried out by experienced
personnel to maximize space utilization and prevent loss or damage.
2.5 Tracking and Reporting:
-Viettrans Express offers tracking and reporting services on the status of cargo
transportation for customers.
-Customers can monitor the status of their orders through the company's online
channels and receive updates on the location and condition of the cargo.
+With professionalism and expertise in sea freight transportation, Viettrans
Express is committed to ensuring that all shipments are transported safely,
reliably, and on time.
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3 Rail
3.1 Partnership and Collaboration with Railways:
-Viettrans Express maintains close partnerships with railway authorities and
freight operators to offer railway freight transportation services.
-The company builds an extensive network of connections with railway stations
and terminals to provide comprehensive and efficient freight transportation
services.
3.2 Flexible Freight Services:
-Viettrans Express offers various types of railway freight services, including
container transportation and general cargo delivery.
-Services cover both domestic and international freight transportation, with
customization options to meet specific customer needs.
3.3 Process Management and Optimization:
-The company utilizes advanced management software and technology to plan
and optimize railway transportation processes.
-Automation of processes enhances efficiency and reduces time and costs
involved in transportation.
3.4 Cargo Monitoring and Security:
-Viettrans Express maintains a 24/7 online cargo monitoring system to track the
location and status of cargo during transportation.
-Stringent security measures such as careful packaging and security checks
ensure the integrity and safety of cargo.
3.5 Customer Service and Support:
-Customers can access Viettrans Express' customer support channels to obtain
information, resolve issues, and track the status of their shipments.
-The company is committed to providing professional and flexible customer
service to meet all customer requirements and preferences.
+With meticulous attention to detail and a commitment to quality service,
Viettrans Express ensures the provision of reliable and high-quality railway
freight transportation services.
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4 AIRLINE
4.1 Airline Partnerships and Alliances:
-Viettrans Express establishes strategic partnerships with a wide range of
airlines, including both passenger and dedicated cargo carriers.
-These partnerships enable Viettrans Express to offer a diverse range of air
freight solutions, utilizing various aircraft types and routes.
4.2 Comprehensive Air Freight Solutions:
-Viettrans Express caters to a broad spectrum of air freight needs, including
urgent express shipments, general cargo, perishable goods, and specialized cargo
such as oversized or hazardous items.
-The company's air freight services encompass door-to-door, airport-to-airport,
and multimodal transportation options, providing flexibility to meet diverse
customer requirements.
4.3 Efficient Operations and Logistics Management:
-Viettrans Express employs a team of experienced logistics professionals who
specialize in air freight operations, ensuring efficient planning, coordination, and
execution of shipments.
-Advanced logistics management systems are utilized to optimize routing,
minimize transit times, and track shipments in real-time throughout the entire
transportation process.
4.4 Cargo Handling and Packaging:
-Cargo handling processes are conducted with precision and adherence to
industry standards to ensure the safety and integrity of shipments.
-Viettrans Express offers specialized packaging solutions tailored to the specific
requirements of air transportation, including temperature-controlled packaging
for perishable goods and secure packaging for fragile items.
4.5 Customs Clearance and Regulatory Compliance:
-Viettrans Express facilitates smooth customs clearance procedures for
international air freight shipments, ensuring compliance with customs
regulations and documentation requirements.
-The company provides comprehensive assistance with customs documentation,
tariff classification, and import/export regulations to expedite clearance
processes and minimize delays.
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4.6 Customer Service Excellence:
-Viettrans Express places a strong emphasis on customer service excellence,
offering personalized support and assistance to address customer inquiries,
provide shipment status updates, and resolve any issues promptly.
-Customers can access dedicated customer service representatives who are
available to assist with inquiries, track shipments, and provide assistance
throughout the transportation process.
+Through its commitment to reliability, efficiency, and customer satisfaction,
Viettrans Express delivers comprehensive air freight solutions tailored to meet
the diverse needs of its customers.
III Company limitations and solutions
1 Limited scale:
+Analysis: Viettrans Express may face difficulties in providing comprehensive
services compared to larger competitors.
+Solution: Invest in expanding the scale by expanding the operational network
or collaborating with partners to provide global services. Strengthen marketing
to increase brand awareness and attract new customers.
2 Infrastructure limitations:
+ Analysis: Transportation infrastructure is not evenly developed in all areas,
which can reduce transportation efficiency and accessibility.
+Solution: Invest in improving transportation infrastructure by expanding
facilities and investing in modern transportation vehicles. Build relationships
with local transportation service providers to ensure broader access.
3Competitive pressure:
+Analysis: Competition from larger competitors and within the industry may
diminish Viettrans Express's advantages.
+Solution: Create a competitive advantage by focusing on differentiating
factors, such as better customer service, competitive pricing, and reliability in
delivery. Develop marketing and promotional strategies to enhance brand
awareness and competitiveness.
4 Service quality:
+Analysis: If Viettrans Express's services do not meet quality expectations, it
could lead to customer loss and reputation damage.
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+Solution: Enhance quality control and employee training to provide high-
quality services. Establish customer feedback mechanisms and continuously
improve services based on their feedback.
5 Technology and management:
+Analysis: Lack of modern technology and management may reduce
operational efficiency and hinder competitiveness.
+Solution: Invest in information systems and technology to optimize
operational processes and provide better services. Improve management
capabilities by applying modern management methods and tools.
IV. Cost benefit analysis
1. Capital Source:
- Viettrans Express can utilize capital from various sources, including equity
capital, loans from banks or investors, as well as self-funded revenue from
business operations.
- The capital structure and level of debt of the company can impact its financial
capability and stability. A low debt ratio and stable capital structure can build
trust and attract investment from shareholders and investors.
2. Revenue
- Revenue from Viettrans Express can be allocated based on the origin of
various services such as freight transportation, logistics services, warehousing,
etc
- The logistics sector accounts for the majority (with a gross profit of 5.601
billion VND), a decrease of 2.503 trillion VND compared to the previous year.
- The import-export sector achieved a gross profit of 3.646 billion VND, an
increase of 1.247 trillion VND compared to the previous year.
- The warehouse and yard rental sector achieved a gross profit of 2.078 billion
VND, an increase of 37 million VND compared to the previous year.
- The company is evaluated to have a high competitiveness in the logistics and
transportation business in Vietnam, and it has sufficient capacity to compete in
the integration process. With a market share of approximately 22%, it can be
said that VIETRANS is among the top leaders in the logistics and transportation
sector in Vietnam.
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3. Competitors:
- Vietnam Post: One of the major competitors in the transportation and logistics
industry in Vietnam, Vietnam Post has an extensive network and credibility
within the community.
- GHN (Giao Hang Nhanh): One of the leading transportation companies in
Vietnam, GHN offers fast delivery services and has a wide distribution network.
*Advantages of Viettrans Express:
- Extensive Transport Network: Viettrans Express may have an extensive
transportation and logistics network, which supports diverse and efficient cargo
transportation services.
- High-Quality Services: The company can focus on providing high-quality
services and customized solutions for customers, creating a competitive
advantage.
*Challenges in Competing with Rivals:
- Competition with Large Companies: The company faces competition from
large competitors with significant resources and extensive networks, which
could be a challenge in retaining existing customers and attracting new ones.
- Competitive Costs: In a competitive market, reducing prices to attract
customers may reduce profitability or create financial pressure for Viettrans
Express.
- Improving Services and Quality: To compete with rival companies, Viettrans
Express needs to continuously improve its services and quality to retain
customers and differentiate itself.
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- Effective Cost Management: Viettran Express continuously monitors and
manages costs rigorously to ensure financial efficiency in business operations.
- Training and Personnel Development: The company invests in training and
developing employees to equip them with the necessary skills and knowledge
for effective job performance.
- Standardization and Process Optimization:Viettran Express applies consistent
and efficient operational standards and processes, from warehouse management
to order processing, to optimize overall company operations.
- Partnerships and Collaboration: The company establishes close partnerships
and collaborations with partners and suppliers to leverage available resources
and infrastructure to improve service quality and efficiency.
- Feedback and Evaluation: Viettran Express continuously gathers feedback
from customers and conducts regular evaluations of its operations to adjust and
improve work processes.
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- Information Security: Implementing information security measures to protect
customer data and other critical information against cybersecurity threats.
- Internal Communication System: Utilizing internal communication
technologies such as email, messaging, and online conferences to optimize
communication and interaction between departments within the company, from
the transportation department to the management department.
- Blockchain Solutions: Applying blockchain technology to enhance
transparency and security in data management and transportation transactions,
especially in transactions between relevant parties.
- GPS Tracking System: Using GPS tracking systems to monitor location and
manage assets, optimizing transportation routes and ensuring safety for goods.
- Smart Data Extraction: Employing smart data extraction technologies to
automate data entry and processing processes, minimizing errors and enhancing
accuracy in managing goods information.
- Data Warehouse Development: Building and developing data warehouses to
store and analyze transportation data from various sources, thereby generating
strategic analysis information for management and decision-making.
- Improving Customer Experience: Utilizing technologies such as chatbots and
process automation to improve the customer experience, making it easier for
them to contact and track orders conveniently.
- System Integration with Partners: Integrating IT systems with partners and
suppliers to enhance connectivity and optimize transaction processes, from
ordering to shipping and payment.
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- Enhancing Collaboration and Partnerships: The company aims to strengthen
collaboration and partnerships with transportation partners, suppliers, and other
relevant entities to expand its operational scope and provide better services.
- Building a Strong Brand: Viettran Express focuses on building and developing
its brand, including enhancing marketing strategies and promotions to increase
brand recognition and credibility.
- Prioritizing Sustainable Development: The company is committed to
sustainable development and environmental responsibility by promoting energy-
efficient transportation activities and minimizing environmental impact.
- Innovation in Technology and Processes: Viettran Express will continue to
invest in researching and developing new technologies, as well as optimizing
work processes to meet the changing market demands.
- International Expansion: The company plans to expand its international
operations to serve international customers and enter new markets.
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