MBA RMM Unit 1
MBA RMM Unit 1
Research Methodology
1.1 INTRODUCTION
Research is a part of any systematic knowledge. It has occupied the realm of human
understanding in some form or the other from times immemorial. The thirst for new areas of
knowledge and the human urge for solutions to the problems have developed a faculty for
search, research and re-research in him/her. Research has now become an integral part of all
the areas of human activity.
All societies from the primitive to the most modern sophisticated societies have progressed
only on the acquisition of knowledge and its application, depending upon their capability to
understand their environments and control them through concerted efforts. Initially
knowledge acquisition was more on the basis of observation, experience, learning by trial and
error, simple logics of deduction and inference, etc. But with the increasing ability to conduct
research and getting positive results and the ability to apply them in solving problems,
although confined to a few individuals, human societies were slowly advancing materially.
With science and technology opening up new directions of growth and development,
methods of research have become a mode of acquiring knowledge through scientific
methods. It was largely an individual flair that pushed up the frontiers of knowledge though
with very limited facilities for research. In many universities, research became one of their
important functions, besides their teaching, training, and publications. Increasing pursuit of
research has resulted in the growth of a body of literature over the years on research
methodology, which has now developed into a subject in its own right.
In the course of time, institutions, associations and cognate bodies, have been established to
deal with various development problems through research, with financial aids from
governments and industry. Today there are research institutions, which have been set up to
deal exclusively with research in different subjects, including library and information
science.
Best and Kahn, in their book Research in Education define research “as the systematic and
objective analysis and recording of controlled observations that may lead to the development
of generalization, principles or theories, resulting in prediction and possibly ultimate control
of events.
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Cook outlines research as an honest, exhaustive, intelligent searching for facts and their
meanings or implications, with reference to a problem. He sees the word ‘Research’ as an
acronym, each letter of the word, standing for a particular aspect as given below:
The substance of all these samples of definitions of research can be broadly summed up. To
restate, the substantive phrases that stand out in all these definitions of research are that
research is an activity as characterised below: An intellectual activity of a high order;
(iv) The knowledge of methodology helps the research consumers to evaluate research and
make rational decisions.
(1) First of all, the nature of a researcher must be of the temperament that vibrates in
unison with the theme which he is searching. Hence, the seeker of knowledge must be
truthful with truthfulness of nature, which is much more important, much more exacting
than what is sometimes known as truthfulness. The truthfulness relates to the desire for
accuracy of observation and precision of statement. Ensuring facts is the principle rule of
science, which is not an easy matter. The difficulty may arise due to untrained eye, which
fails to see anything beyond what it has the power of seeing and sometimes even less than
that. This may also be due to the lack of discipline in the method of science. An
unscientific individual often remains satisfied with the expressions like approximately,
almost, or nearly, which is never what nature is. A real research cannot see two things which
differ, however minutely, as the same.
(2) A researcher must possess an alert mind. Nature is constantly changing and revealing
itself through various ways. A scientific researcher must be keen and watchful to notice such
changes, no matter how small or insignificant they may appear. Such receptivity has to be
cultivated slowly and patiently over time by the researcher through practice. An individual
who is ignorant or not alert and receptive during his research will not make a good
researcher. He will fail as a good researcher if he has no keen eyes or mind to observe the
unusual changes behind the routine. Research demands a systematic immersion into the
subject matter by the researcher grasp even the slightest hint that may culminate into
significant research problems. In this context, Cohen and Negal cited by (Selltiz et al, 1965;
Wilkinson and Bhandarkar, 1979) state that “the ability to perceive in some brute experience
the occasion of a problem is not a common talent among men… it is a mark of scientific
genius to be sensitive to difficulties where less gifted people pass by untroubled by doubt”.
3. Scientific enquiry is pre-eminently an intellectual effort. It requires the moral quality of
courage, which reflects the courage of a steadfast endurance. The process of conducting
research is not an easy task. There are occasions when a research scientist might feel
defeated or completely lost. This is the stage when a researcher would need immense
courage and the sense of conviction. The researcher must learn the art of enduring
intellectual hardships. In the words of Darwin, “It’s dogged that does it”.
In order to cultivate the afore-mentioned three qualities of a researcher, a fourth one may be
added. This is the quality of making statements cautiously. According to Huxley, the
assertion that outstrips the evidence is not only a blunder but a crime (Thompson, 1975). A
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researcher should cultivate the habit of reserving judgment when the required data are
insufficient.
Research is also necessary for collecting information on the social and economic structure of
an economy to understand the process of change occurring in the country. Collection of
statistical information, though not a routine task, involves various research problems.
Therefore, large staff of research technicians or experts is engaged by the government these
days to undertake this work. Thus, research as a tool of government economic policy
formulation involves three distinct stages of operation:
(i) investigation of economic structure through continual compilation of facts; (ii)
diagnosis of events that are taking place and analysis of the forces underlying them; and (iii)
the prognosis i.e., the prediction of future developments (Wilkinson and Bhandarkar, 1979).
Research also assumes significance in solving various operational and planning problems
associated with business and industry. In several ways, operations research, market
research and motivational research are vital and their results assist in taking business
decisions. Market research refers to the investigation of the structure and development
of a market for the formulation of efficient policies relating to purchases, production and
sales. Operational research relates to the application of logical, mathematical, and
analytical techniques to find solution to business problems, such as cost minimization or
profit maximization, or the optimization problems. Motivational research helps to determine
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why people behave in the manner they do with respect to market characteristics. More
specifically, it is concerned with the analysis of the motivations underlying consumer
behaviour. All these researches are very useful for business and industry, and are
responsible for business decision-making.
Research is equally important to social scientists for analyzing the social relationships
and seeking explanations to various social problems. It gives intellectual satisfaction of
knowing things for the sake of knowledge. It also possesses the practical utility for the
social scientist to gain knowledge so as to be able to do something better or in a more
efficient manner. The research in social sciences is concerned with both knowledge for its
own sake, and knowledge for what it can contribute to solve practical problems.
1.6Research Process:
Research process consists of a series of steps or actions required for effectively conducting
research. The following are the steps that provide useful procedural guidelines regarding
the conduct of research:
(1) Formulating the research problem;
(2) Extensive literature survey;
(3) Developing hypothesis;
(4) Preparing the research design;
(5) Determining sample design;
(6) Collecting data;
(7) Execution of the project;
(8) Analysis of data;
(9) Hypothesis testing;
(10) Generalization and interpretation, and
(11) Preparation of the report or presentation of the results. In other words, it
involves the formal write-up of conclusions.
(a) There should be an individual or an organisation, say X, to whom the Problem can be
attributed. The individual or the organization is situated in an environment Y, which is
governed by certain uncontrolled variables Z;
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(b) There should be at least two courses of action to be pursued, say A1 and A2. These
courses of action are defined by one or more values of the controlled variables. For
example, the number of items purchased at a specified time is said to be one course of
action.
(c ) There should be atleast two alternative possible outcomes of the said courses of action,
say B1 and B2. Of them, one alternative should be preferable to the other. That is, atleast one
outcome should be what the researcher wants, which becomes an objective.
(d) The courses of possible action available must offer a chance to the researcher to achieve
the objective, but not the equal chance. Therefore, if P(Bj / X, A, Y) represents the
probability of the occurrence of an outcome Bj when X selects Aj in Y, then P(B1 / X,
A1,Y) ≠ P (B1 / X, A2, Y). Putting it in simple words, it means that the choices must not
have equal efficiencies for the desired outcome.
Above all these conditions, the individual or organisation may be said to have arrived at the
research problem only if X does not know what course of action to be taken is the best. In
other words, X should have a doubt about the solution. Thus, an individual or a group of
persons can be said to have a problem if they have more than one desired outcome. They
should have two or more alternative courses of action, which have some but not equal
efficiency. This is required for probing the desired objectives, such that they have doubts
about the best course of action to be taken. Thus, the components of a research problem
may be summarised as:
(i) There should be an individual or a group who have some difficulty or problem.
(ii) There should be some objective(s) to be pursued. A person or an organization
who wants nothing cannot have a problem.
(iii) There should be alternative ways of pursuing the objective the researcher wants
to pursue. This implies that there should be more than one alternative means available
to the researcher. This is because if the researcher has no choice of alternative
means, he/she would not have a problem.
(iv) There should be some doubt in the mind of the researcher about the choice of
alternative means. This implies that research should answer the question relating to
the relative efficiency or suitability of the possible alternatives.
(v) There should be a context to which the difficulty relates.
Thus, identification of a research problem is the pre-condition to conducting research.
A research problem is said to be the one which requires a researcher to find the best
available solution to the given problem. That is, the researcher needs to find out the best
course of action through which the research objective may be achieved optimally in the
context of a given situation. Several factors may contribute to making the problem
complicated. For example, the environment may alter, thus affecting the efficiencies of the
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alternative courses of action taken or the quality of the outcomes. The number of alternative
courses of action might be very large and the individual not involved in making the decision
may be affected by the change in environment and may react to it favorably or unfavorably.
Other similar factors are also likely to cause such changes in the context of research, all
of which may be considered from the point of view of a research problem.
1.7 Hypothesis
“Hypothesis may be defined as a proposition or a set of propositions set forth as an
explanation for the occurrence of some specified group of phenomena either asserted
merely as a provisional conjecture to guide some investigation in the light of established
facts” (Kothari, 1988). A research hypothesis is quite often a predictive statement, which is
capable of being tested using scientific methods that involve an independent and some
dependent variables. For instance, the following statements may be considered:
i. “Students who take tuitions perform better than the others who do not
receive tuitions” or,
ii. “The female students perform as well as the male students”.
These two statements are hypotheses that can be objectively verified and tested. Thus, they
indicate that a hypothesis states what one is looking for. Besides, it is a proposition that can
be put to test in order to examine its validity.
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The alternative hypothesis is that the
H1 : μ < μ H0
population mean is less than 100
Before the sample is drawn, the researcher has to state the null hypothesis and the
alternative hypothesis. While formulating the null hypothesis, the following aspects need to
be considered:
A. Alternative hypothesis is usually the one which a researcher wishes to prove,
whereas the null hypothesis is the one which he/she wishes to disprove. Thus, a null
hypothesis is usually the one which a researcher tries to reject, while an alternative
hypothesis is the one that represents all other possibilities.
B. The rejection of a hypothesis when it is actually true involves great risk, as it
indicates that it is a null hypothesis because then the probability of rejecting it
when it is true is α (i.e., the level of significance) which is chosen very small.
C. Null hypothesis should always be specific hypothesis i.e., it should not state about or
approximately a certain value.
1.7.3 The Level Of Significance:
In the context of hypothesis testing, the level of significance is a very important concept. It
is a certain percentage that should be chosen with great care, reason and insight. If for
instance, the significance level is taken at 5 per cent, then it means that H0 would be rejected
when the sampling result has a less than 0.05 probability of occurrence when H0 is true. In
other words, the five per cent level of significance implies that the researcher is willing to
take a risk of five per cent of rejecting the null hypothesis, when (H0) is actually true. In sum,
the significance level reflects the maximum value of the probability of rejecting H0 when it
is actually true, and which is usually determined prior to testing the hypothesis.
1.7.4 Test Of Hypothesis Or Decision Rule:
Suppose the given hypothesis is H0 and the alternative hypothesis H1, then the researcher
has to make a rule known as the decision rule. According to the decision rule, the researcher
accepts or rejects H0. For example, if the H0 is that certain students are good against the
H1 that all the students are good, then the researcher should decide the number of items to
be tested and the criteria on the basis of which to accept or reject the hypothesis.
1.7.5 Type I And Type II Errors:
As regards the testing of hypotheses, a researcher can make basically two types of errors.
He/she may reject H0 when it is true, or accept H0 when it is not true. The former is called
as Type I error and the latter is known as Type II error. In other words, Type I error implies
the rejection of a hypothesis when it must have been accepted, while Type II error implies
the acceptance of a hypothesis which must have been rejected. Type I error is denoted
by α (alpha) and is known as α error, while Type II error is usually denoted by β (beta)
and is known as β error.
One-Tailed and Two-Tailed Tests:
These two types of tests are very important in the context of hypothesis testing. A two-
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tailed test rejects the null hypothesis, when the sample mean is significantly greater or
lower than the hypothesized value of the mean of the population. Such a test is suitable
when the null hypothesis is some specified value, the alternative hypothesis is a value
that is not equal to the specified value of the null hypothesis.
1.8 Procedure o f Hypothesis Testing:
Testing a hypothesis refers to verifying whether the hypothesis is valid or not. Hypothesis
testing attempts to check whether to accept or not to accept the null hypothesis. The
procedure of hypothesis testing includes all the steps that a researcher undertakes for
making a choice between the two alternative actions of rejecting or accepting a null
hypothesis. The various steps involved in hypothesis testing are as follows:
1) Making a Formal Statement:
This step involves making a formal statement of the null hypothesis (H0) and the alternative
hypothesis (Ha). This implies that the hypotheses should be clearly stated within the purview
of the research problem. For example, suppose a school teacher wants to test the
understanding capacity of the students which must be rated more than 90 per cent in terms of
marks, the hypotheses may be stated as follows:
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5) Calculation of the Probability:
The next step for the researcher is to calculate the probability that the sample result would
diverge as far as it can from expectations, under the situation when the null hypothesis
is actually true.
6) Comparing the Probability:
Another step involved consists of making a comparison of the probability calculated with
the specified value of α, i.e. The significance level. If the calculated probability works
out to be equal to or smaller than the α value in case of one-tailed test, then the null
hypothesis is to be rejected. On the other hand, if the calculated probability is greater,
then the null hypothesis is to be accepted. In case the null hypothesis H0 is rejected, the
researcher runs the risk of committing the Type I error. But, if the null hypothesis H0 is
accepted, then it involves some risk (which cannot be specified in size as long as H0 is
vague and not specific) of committing the Type II error.
Practice Questions
1. Define research and what are the objectives of research?
2. State the significance of research.
3. What is the importance of knowing how to do research?
4. Briefly outline research process.
5. Highlight the different research approaches.
6. Explain the different types of research.
7. What is a research problem?
8. Outline the features of research design.
9. Discuss the features of a good research design.
10. Describe the different types of research design.
11. Explain the significance of research design.
12. Define hypothesis and what are the characteristic features of a hypothesis?
13. Distinguish between null and alternative hypothesis.
14. Differentiate type i error and type ii error.
15. Define the concept of sampling design and describe the steps involved in sampling
design.
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