Q.

Which two assets are assigned to a release and used to estimate the project
scope and duration? (Choose Two)

A) Work groups
B) Processes
C) Data objects
D) Channels
E) Case types

Answer: C, D

Q. In an insurance application, a claim case records the items of loss. Given the
property reference Item 0f Loss(1).Description, itemOfLoss is a ______.

A) Page list
B) Page
C) Value list
D) Single value

Answer: A

Q. Which two dependencies do you enforce with a Wait step? (Choose Two)

A) Preventing a case from entering a stage until a condition is met

B) Pausing a case until another case (or all cases) reach a specified status
C) Preventing a case from resuming until an automated decision executes
D) Pausing a case until a predetermined time expires

Answer: B, D

Q. Which configuration informs a user by email when an assignment is added to the

user's worklist?

A) Configure a service level to send a notification to the assigned user

B) Add a Send Email step to the process after the assignment to notify the assigned
user.
C) Configure the case type to send assignment notifications to assigned users.
D) Add a Send Notification step to the process after the assignment to notify the
assigned user.

Answer: C

Q. Which of the following are NOT declarative rule types? (Choose two.)

A) Declare Validate
B) Declare Expressions
C) Constraints
D) Declare Activities

Answer: A, D

Q. A new work status value is defined using a field value rule for which Pega
property?

A) pyStatusWork
B) pxCaseStatus
C) pyCaseStatus
D) pyWorkstatus
Answer: D

Q. Which two statements about Rules are correct? (Choose Two)

A) When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.
B) The system automatically updates Rules when you make a change in App Studio.
C) It is best to create all your Rules in Dev Studio manually.
D) You can make Rules that you create in Dev Studio available to users in App
Studio.

Answer: B, D

Q. Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email. Which two configurations, when applied in combination, achieve
this behavior? (Choose Two)

A) Enable email notifications on the case type.

B) Add a Create PDF automation that references the Patient visit summary view.
C) Add a Send Email step and enable the option to include attachments.
D) Add a Send Email step and compose the message to reference the relevant
properties.

Answer: B, D

Q. The maximum number of stages in a case should be _________.

A) 5 ± 2
B) 7 ± 2
C) 15
D) 7

Answer: B

Q. You are developing a car maintenance application for a car service center.
Specific services are performed by different teams. Example services are oil
changes, tire rotations, and windshield wiper inspections. Which two configuration
options perform the correct assignment routing? (Choose Two)

A) Configure routing to a skilled work group using the appropriate skill parameters
for the selected service.
B) Configure routing to use business logic to assign tasks to the appropriate team
using the type of service.
C) Configure single level approval routing to a supervisor who assigns the task to
the specific team.
D) Configure all assignments to route to the service manager who then assigns the
tasks to the specific team.

Answer: A, B

Q. The Pega Business Architect’s main focus is on which of the following? (Choose
three)

A) Rule re-usability
B) Business benefits
C) Communications with project sponsors and stakeholders
D) Design integrations with external applications
E) Business value assessment
F) Portal design and implementation

Answer: B, E, F

Q. Which two of the following methods can you use to configure one Stage in the
Case Life Cycle to advance to the next? (Choose Two)

A) Configure automatic Stage transitioning in the Stage contextual property pane.

B) Add a Change Stage Step.
C) Configure the Stage to resolve the Case in the Stage properties pane.
D) Configure automatic Stage transitioning in the Stage contextual property pane.

Answer: A, D

Q. A candidate's language skills are captured in a candidate case. What type of

property is used to capture the candidate's language skill if the property
reference is .Language(Spanish)?

A) Single value
B) Text
C) Value group
D) Page

Answer: C

Q. You notice that the scope of your project exceeds the original estimates, and
the Minimum Lovable Product (MLP) might not be delivered on time. Which team member
do you contact to verify the project plan and manage expectations for the release
schedule?

A) Scrum master
B) Lead business architect
C) Deployment architect
D) Project delivery leader

Answer: B

Q. In the "Situational Layer Cake" where are the common modules more likely to be
found?

A) Lower layers
B) Any layer
C) Higher layers
D) Middle layers

Answer: A

Q. As a Pega Business Architect (BA), which three stakeholders from the project
team do you collaborate with to manage the scope, timeline, and budget for a
project? (Choose Three)

A) Scrum Master
B) System Architect
C) Business Analyst
D) Project Delivery Lead
E) Product Owner

Answer: A, D, E
Q. Which two of the following scenarios are good candidates for rule delegation?
(Choose Two)

A) Business policies controlled by regularity compliance

B) Content of an email confirming a customer submission
C) The service level on expense reports
D) Password validation standards

Answer: A, B

Q. To meet this requirement you need to set the ___________ in the service level to
5 days.

A) goal
B) passed deadline
C) deadline
D) urgency

Answer: C

Q. Pega Express is a light, design-focused delivery approach.

A) True
B) False

Answer: A

Q. An experienced Pega business architect can apply their expertise __________.

A) during the descriptive modeling phase only

B) during the executable modeling phase only
C) during the analytical modeling phase only
D) throughout the entire development life cycle

Answer: D

Q. An application allows consultants to enter their hours on a project on a weekly

basis. Consultant hours must be approved by both their manager and the project
supervisor. The approvals can be performed in any order. How do you configure the
approvals in the application?

A) Configure a parallel process for each of the required approvals.

B) Add an optional process to each approval in the appropriate stage.
C) Add the manager approval to an alternate stage in the case life cycle.
D) Configure a single cascading approval based on an authority matrix.

Answer: A

Q. Drag the terms from the bottom to best complete the sentence.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect
Answer: A, B

Q. Which two of the following use cases do you implement by using one or more
calculated fields? (Choose Two)

A) An accountant wants to list the largest order for the last month, for each
customer account.
B) A project manager wants to estimate the cost of painting a banquet hall based on
labor and materials required.
C) A certification manager wants to determine the number of exams conducted at each
testing facility in the current quarter.
D) A sales representative wants to quote the cost of an insurance policy based on
selected coverage options.

Answer: B, D

Q. Which two of the following options are true about the technical design during
Prepare? (Choose Two)

A) The technical design considerations to be confirmed during Prepare are

authentication scheme, access groups/roles, and organization structure.
B) The application structure should be organized to support automated testing
during the Prepare phase.
C) Technical considerations include confirming user personas.
D) Coproduction resources lead the technical design during Prepare.

Answer: A, B

Q. From the left, match the role to the studio that targets that role.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. Which explorers can be used to view properties for a data object in your
application? (Choose two.)

A) Data Explorer
B) Application Explorer
C) Records Explorer
D) Case Explorer

Answer: B, D

Q. Choose two use cases that require the configuration of conditional paths within
the case type. (Choose Two)

A) An application requires customers to specify the type of request from a drop-

down list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.
B) A catering booking application requires customers to enter information about
expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.
C) A shopping application requires a guest to fill out payment information. A user
who enters a membership number skips the payment information step.
D) A scholarship eligibility application requires students to enter standardized
test scores. Students with qualifying test scores can schedule an interview.
Students without qualifying test scores receive a rejection email.

Answer: A, D

Q. Contact information changes must not alter or interrupt the primary flow of the
case. Which option meets the needs of this requirement?

A) Add an assignment to the case life cycle.

B) Add an alternate stage to the case life cycle.
C) Add an optional action to the case workflow.
D) Add a stage with a start condition to the case workflow.

Answer: C

Q. Which two of the following options are associated with Wait Steps? (Choose Two)

A) Timer
B) Approval
C) Case dependency
D) Paused
E) Dependency

Answer: A, C

Q. All managers need to view the Employee vacation requests report in their Manager
portal dashboards. Only managers have access to this report. Which configuration do
you perform to fulfill these requirements?

A) Create a new landing page on the Manager portal with the new report saved in a
public category.
B) Add a report widget to the Manager portal dashboard, and then click Publish.
C) Add a report widget to the Manager portal dashboard, and then click Publish to
default.
D) Add the report to a public category, and then add the out-of-the-box Reports
landing page to the Manager portal.

Answer: D

Q. How many shapes should a flow rule be limited to?

A) Twenty (20)
B) Ten (10)
C) Fifteen (15)
D) Five (5)

Answer: C

Q. You are adding a field to your case type in which users must enter the day,
month, and year they were hired before the user can submit the user form. The field
type must enforce a date format. What two validation approaches would you use to
meet the validation requirements? (Choose Two)

A) Define the field type as a date

B) Use the Required option
C) Use the read-only option
D) Add the word Required to the field label

Answer: A, B

Q. Which two assets are assigned to a release and used to estimate the project
scope and duration? (Choose Two)

A) Channels
B) Processes
C) Data objects
D) Work groups
E) Case types

Answer: A, C

Q. In the following partial case life cycle, a manager must contact a job applicant
to schedule an interview. The interview should be scheduled within 2 business days
after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the _______.

A) Interview stage
B) Schedule Interview step
C) Case type
D) Schedule Interview process

Answer: B

Q. When designing a case, it is recommended that each stage be decomposed into no

more than ______ steps.

A) 5 to 9
B) 10 to 15
C) 6 to 10
D) 15

Answer: B

Q. Given this high-level view of a health assessment process: the patient is

triaged by the receiving nurse and vital statistics are entered in the patient log
the patient log and the patient are reviewed by the attending physician if
necessary, additional tests are ordered the diagnosis and treatment plan are
established. Which step should be implemented as a subcase?

A) The patient log and the patient are reviewed by the attending physician
B) The diagnosis and treatment plan are established
C) The patient is triaged by the receiving nurse and vital statistics are entered
in the patient log
D) If necessary, additional tests are ordered

Answer: B

Q. Which scenario is a use case for the Wait step?

A) A payroll user cannot process a salary increase until the department manager
approves the increase.
B) An agent needs to send a confirmation email to an insured customer after they
complete a form.
C) The customer needs to log in to their account before receiving a membership
discount on an online purchase.
D) The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.

Answer: A

Q. Consider the following user story: As a policyholder, I want to add a vehicle

operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)

A) Do the fields about the operator need to be displayed in multiple languages?

B) What fields does the account owner need to see to add an operator?
C) Will field information about the operator be stored in an external database?
D) How do the fields for the operator need to be displayed?

Answer: B, D

Q. Drag the studio name from the bottom to the Pega Platform description with which
it aligns.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Incorrect
C) Correct

Answer: A, C

Q. As part of a reservation case type that manages car rentals, clients can review
their past rentals, clients can review their past rentals by selecting from a list
of rental cases. What field type do you configure to achieve this behavior?

A) Data reference
B) Embedded data
C) Case reference
D) Query

Answer: C

Q. Which two options are available when configuring a View? (Choose Two)

A) Create a new data object.

B) Reuse saved Views.
C) Create a new field that uses a calculation function.
D) Add new fields to the View.

Answer: B, D

Q. When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim. How do you implement this requirement so
each approver can work independently?

A) Create business logic to route to the different approvers.

B) Create an approval step with cascading approval.
C) Create three parallel processes with approval assignments.
D) Route to a workbasket where all three roles have access.
Answer: B

Q. Determine whether the given solution is correct?

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Drag the words to complete the statement.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. Drag the case type or data type name to the appropriate location in the data
hierarchy.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Select the use case that requires an integration by using robotic process
automation (RPA).

A) An online ordering application submits credit card information to a payment

processor through a web service.
B) A service management application lists paint options sourced from a Pega
Platform data object.
C) An order management application updates a customer profile in a legacy system
that lacks an exposed API.
D) A drug trial management application submits trial data to a protected system
through a secure connection.

Answer: C

Q. As part of a reservation case type that manages car rentals, clients can review
their past rentals, clients can review their past rentals by selecting from a list
of rental cases. What field type do you configure to achieve this behavior?

A) Query
B) Data reference
C) Embedded data
D) Case reference

Answer: D

Q. Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Incorrect
C) Correct

Answer: A, C

Q. The goal of security features in a Pega Platform™ application is to maintain

which three of the following concepts? (Choose Three)

A) Maintainability
B) Confidentiality
C) Extensibility
D) Integrity
E) Availability

Answer: B, D, E

Q. Drag the words to complete the statement.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim. How do you implement this requirement so
each approver can work independently?

A) Create three parallel processes with approval assignments.

B) Route to a workbasket where all three roles have access.
C) Create business logic to route to the different approvers.
D) Create an approval step with cascading approval.

Answer: D

Q. Drag the Case Type or data object name from the bottom to the appropriate
location in the data hierarchy. You are designing a customer support request Case
Type. The Case Type must support customers with multiple addresses and multiple
credit cards. What is the appropriate way to set up the data structure?
Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Which UI element is an example of a Case utility widget?

A) Utilities
B) List View
C) Followers
D) Summary data
E) Details tab

Answer: C

Q. Drag the studio name to the Pega Platform™ description with which it aligns.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. A report contains the following columns: Case ID (.pylD), Work Assignment

Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder
(.Policyholder), and Case Status (.pyStatusWork). Which of the columns need to be
optimized so the rule form does not produce a performance warning? (Choose Two)

A) Policy Holder
B) Case Status
C) Case ID
D) Work Assignment Urgency
E) Policy Number

Answer: A, E

Q. To which principle does the UI layer of the Pega Constellation architecture

subscribe?

A) User Control and Consistency

B) Separation of Concerns
C) Architecture Hierarchy
D) Single Responsibility

Answer: B

Q. A user wants to see what Cases are associated with the Artificial Intelligence
(AI) initiative. How does the user browse the Cases that have the AI keyword Tag?

A) Use the Tags widget, and then add the AI Tag.

B) In Pulse, search for AI by using the @ symbol.
C) In the Developer collaboration pane, search for AI.
D) Post a Pulse message that uses #AI.

Answer: A

Q. In this same application, you now want to drill down into the Data Designer for
the Online Orders and Order History data types. Click Online Orders and Order
History to enter the Data Designer. View the information in the Data Designer
before you proceed. Information from this view of the Integration Designer helps
you complete the second activity. You can return to this information at any time
from the activity page by clicking the back arrow.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Which use case describes the function of the Estimator tool?

A) A stakeholder needs to know how much time and effort is needed to build MLP2.
B) A product owner needs to know how many data objects to create for MLP1.
C) A stakeholder needs to know how many versions of an application they test for
MLP2.
D) A business architect needs to know when to prioritize a specific case type for
development.

Answer: A

Q. You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

A) Application
B) Thread
C) Node
D) Thread

Answer: C

Q. You are configuring a Confirm and Pay view that includes a payment type
selection list. The following image shows the Credit Card Type selection list. One
of the payment options is PayPal. PayPal requires users to confirm order details on
the PayPal website. How do you configure the link to PayPal to display only when
users select PayPal as their payment option?

A) Configure the visibility based on a required when condition

B) Configure a disable when condition on the PayPal link property.
C) Configure the PayPal link property to be visible when it is not blank.
D) Configure a visible when condition expression for the PayPal link control.

Answer: D

Q. A requirement for a hotel reservation case type states that as customers change
their room selection, the total cost of the reservation updates accordingly. How do
you satisfy this requirement?

A) Define a declare expression for the total cost field.

B) Add a When condition to the room selection step.
C) Configure a field group list for all the room types.
D) Apply a Disable when condition to the total cost field.

Answer: A

Q. Consider the following scenario: A customer files a fraud complaint. The

complaint is investigated by a customer service agent.

- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund
is posted to the account.
- If the fraud claim is rejected, the customer is notified and given 15 days to
respond.

Select the case life cycle design that follows the guidelines for identifying and
naming stages.

A) Option A
B) Option D
C) Option C
D) Option B

Answer: D

Q. Which requirement do you satisfy by using a wait step?

A) An accident claims pauses until 48 hours after the accident

B) An accident claim pauses until a user uploads an accident image
C) An accident claim pauses until an email is sent to the user
D) An accident claim pauses until a manager approves the request

Answer: A

Q. Which requirement could be satisfied with an optional action?

A) Reassign any task that remains open after three days to another user.
B) An application randomly sends a survey to customers once their case is resolved.
C) Allow a user to transfer a case to another employee at any stage of the case.
D) Require a separate approval process whenever an order exceeds USD10,000.

Answer: C

Q. You are designing a travel plan application. A hotel booking step displays a
form in which users select a hotel and enter their check-in and check-out dates.
The application calculates and then displays the cost for the hotel room. The form
also includes fields to select options, such as valet parking, at an extra cost.
The application totals the cost for any selected options and adds that amount to
the total room cost to equal the grand total, which is displayed in a field. Which
two of the following properties would you use as the target properties? (Choose
Two)

A) Price of each option

B) Total cost for the hotel room
C) Total cost of option
D) Number of days at the hotel

Answer: B, C

Q. You want to capture the delivery method for a purchase request. The options are
Standard, Premium, or Next Day. You use the Data Model tab to create the property.
How would you define the list with the delivery options?

A) Text (paragraph)
B) Field group (list)
C) Picklist
D) Radio button

Answer: C

Q. You check out a rule to update it. While the rule is checked out, another
developer decides to test a case type by creating and processing the case. What
happens when the application attempts to use the rule you checked out?

A) The application returns an error and stops processing the case, because the rule
is unavailable for use.
B) The application ignores the checked-out version and uses the previous version in
the application ruleset.
C) The application cannot run because the rule is unavailable.
D) The application runs the checked-out version of the rule, because that is the
most up-to-date version of the rule.

Answer: B

Q. Anna is a Pega Business Architect (BA). The project that Anna is currently
working on uses the Agile delivery approach. Which of the project stakeholders does
Anna coordinate with to ensure that a software bug discovered by the project's
Quality Analyst does not negatively affect the project's scope?

A) Subject Matter Expert (SME)

B) Product Owner
C) Business Analyst
D) System Architect (SA)

Answer: B

Q. Which two statements about data records are true? (Choose Two)

A) Data records require external storage.

B) Data records are displayed in a searchable text field by default.
C) Data records define permissible values for data fields.
D) Data records are displayed in a drop-down list by default.

Answer: C, D

Q. As part of a purchase order case, after someone completes a purchase, a

confirmation email is sent. How do you design the case life cycle to send the
email?

A) As part of the stage configuration

B) As a separate process step
C) As an alternate stage
D) As part of the case configuration
Answer: B

Q. Consider this requirement for a business transaction: An employee submits a

request to purchase equipment. The request is sent to the manager for review and
approval.

- If approved, the request is forwarded to the Fulfillment department.

- If the manager rejects the request, it is sent back to the employee for
reconciliation or cancellation.
- The Fulfillment department will process the request if the requested items are in
stock.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages.

A) Option D
B) Option B
C) Option A
D) Option C

Answer: C

Q. The business process for an automobile insurance claim consists of the following
phases:
- Submission: The customer contacts a customer service representative (CSR) to file
the claim.
- Review: An adjuster reviews the claim, assesses the damages to each vehicle, and
provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle, communicating with
the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Submission
B) Verification
C) Review
D) Repair

Answer: D

Q. Drag the Stage type to the appropriate description.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. You have an online shopping application that has the data types described in the
image below. Review this information, then click the forward arrow to check your
understanding of how the data types in your application map to their systems of
record. You can return to this information at any time from the activity page by
clicking the back arrow.
Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. Which two situations require a data type? (Choose Two)

A) A Work preference picklist is populated with two values: Full time and Part
time.
B) A Date of account creation field is set to a default value of the current date.
C) A Currency drop-down is populated with values from an external system of record.
D) Patient medical history is accessed from and written to an external system of
record.

Answer: C, D

Q. In a mortgage application, the user creates a loan request. In order for the
loan request to be approved, the loan officer must receive the results of an
appraisal. How would you configure the case types to reflect their relationship?

A) Make loan request a parent case type and appraisal a child case type.
B) Make appraisal a parent case type and loan request a child case type.
C) Make mortgage a parent case type. Make loan request and appraisal child case
types.
D) Make both loan request and appraisal peer case types.

Answer: A

Q. Which one of the following options includes the three pillars of a Pega
Platform™ application?

A) Cases, Channels, and Data Integrations

B) Journeys, Personas and Channels, Data and Interfaces
C) Microjourney, Stages and Steps, Data and Interfaces
D) Microjourneys®, Personas and Channels, Data and Interfaces

Answer: D

Q. A Collect Information step in the case life cycle sets the case status to
Pending-Approval. When does the case status automatically update?

A) At the beginning of the step

B) Case status cannot update automatically
C) At the end of the step
D) At the end of the process containing the step

Answer: A

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) On the Connector prior to the Assignment shape

B) When the Case reaches the Assignment shape and the Assignment Object is Created
C) Upon completion of the Assignment
D) At the start of the Flow (Process) containing the Assignment shape

Answer: B

Q. An airline has the following requirement: A passenger requiring a service animal

must document the type of animal, the size of the animal, and any relevant medical
information the crew may need during the flight. The application prompts the
passenger for this information when the passenger declares that they will travel
with a service animal. How do you configure the case life cycle to meet this
requirement?

A) Create a child case for service animal accommodation to automatically resolve

unless the passenger requires the accommodation.
B) Apply an optional action to the appropriate stage to allow the passenger to
provide the information as needed.
C) Add a process to the case life cycle for service animal accommodation and apply
a condition to determine when to run the process.
D) Configure a stage in the case life cycle for service animal accommodation and
apply a stage validation condition.

Answer: D

Q. pyWorkPage stores which type of information?

A) Information about the Pega server.

B) Information about a case.
C) Data cached from an outside system.
D) Information about the current operator.

Answer: B

Q. A purchase request list report includes columns for case ID and regional cost
center. A manager wants the report to show the total number of purchase requests
for each of the regional cost centers. How do you design the report?

A) Define a function for the cost center column to total the case IDs.
B) Summarize the regional cost centers by count.
C) Create a filter for each cost center and count the case IDs.
D) Summarize the case ID column by count.

Answer: D

Q. A survey is sent to a customer via email. How do you configure a solution to

ensure the email includes the case ID for the survey?

A) Use the Insert Property feature of a Send Email step to add the case ID when
composing the message dialog.
B) Create a process using the Send Email step allowing representatives to quickly
add the case ID to the email.
C) Create a required field for the case ID that must be entered by a user during
the case process prior to sending the survey.
D) Delegate a business rule so representatives can customize the email content as
needed on a case-by-case basis.

Answer: A

Q. When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim. How do you implement this requirement so
each approver can work independently?

A) Create an approval step with cascading approval.

B) Create business logic to route to the different approvers.
C) Route to a workbasket where all three roles have access.
D) Create three parallel processes with approval assignments.

Answer: A

Q. You notice that the scope of your project exceeds the original estimates, and
the Minimum Lovable Product (MLP) might not be delivered on time. Which team member
do you contact to verify the project plan and manage expectations for the release
schedule?

A) Deployment architect
B) Lead business architect
C) Project delivery leader
D) Scrum master

Answer: B

Q. What does the Report Browser allow users to do? (Choose Two)

A) Execute Reports
B) Create Reports
C) Modify Reports
D) Delete Reports

Answer: B, C

Q. A customer refund case type requires an auditor to receive an email if the

refund is greater than twice the price of the item. Which participant role do you
select to configure this requirement?

A) Owner
B) Work queue
C) Interested individual
D) Customer

Answer: B

Q. A requirement for a hotel reservation case type states that as customers change
their room selection, the total cost of the reservation updates accordingly. How do
you satisfy this requirement?

A) Add a When condition to the room selection step.

B) Configure a field group list for all the room types.
C) Define a declare expression for the total cost field.
D) Apply a Disable when condition to the total cost field.

Answer: C

Q. An applicant submits a loan request. The system validates information on the

loan application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.

A) Option B
B) Option C
C) Option D
D) Option A

Answer: C

Q. Consider the following user story: As an account owner, I want to be able to add
a member to my account so I can give the member temporary access. Which two
questions help you define the fields for the user view? (Choose Two)

A) Will field information about the temporary member be stored in an external

database?
B) What fields does the account owner need to see to be able to add a temporary
member?
C) Do the fields about the temporary member need to be displayed in multiple
languages?
D) How do the fields for the temporary member need to be displayed?

Answer: B, D

Q. Select and move the Business Architect tasks to the Journey Centric Delivery
project order column and place them in the correct order.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

A) Text (paragraph)
B) Text (paragraph)
C) Picklist
D) Boolean

Answer: C

Q. Drag the appropriate attribute to the use case scenario.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Which requirement could be satisfied with an optional action?

A) Allow a user to transfer a case to another employee at any stage of the case.
B) Reassign any task that remains open after three days to another user.
C) An application randomly sends a survey to customers once their case is resolved.
D) Require a separate approval process whenever an order exceeds USD10,000.

Answer: A

Q. The Report Editor allows us to configure which type of rule?

A) List Report
B) Summary Definition
C) Report Definition
D) Categorized Report

Answer: C

Q. How do you provide users with guidance for completing a form and avoid the need
for application training?

A) Add an instruction to the assignment.

B) Add an optional action to the case to explain the task.
C) Add the corresponding step to an appropriate stage.
D) Send a notification to the assigned user.

Answer: A

Q. Consider the following scenario: An employee submits a request to purchase

equipment. The request is sent to the manager for review. If approved, the request
is forwarded to the Fulfillment department. How do you name the step where the
request is sent to the manager?

A) Manager Approves Request

B) Approve Employee Request
C) Review Request
D) Request Approval

Answer: C

Q. An applicant submits a loan request. The system validates information on the

loan application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.
A) Option D
B) Option C
C) Option A
D) Option B

Answer: A

Q. A Customer applies for a credit card. In order for the credit card to be
approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?

A) Make credit check a child case of credit card request.

B) Make both loan request and credit check top cases.
C) Make credit check a spin-off case of credit card request.
D) Make credit card request a child case of credit check.

Answer: A

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) When the Case reaches the Assignment shape and the Assignment Object is Created
B) At the start of the Flow (Process) containing the Assignment shape
C) Upon completion of the Assignment
D) On the Connector prior to the Assignment shape

Answer: A

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Q. Which two statements are true about insights? (Choose Two)

A) You can search for and select the fields that you want to include in an insight.
B) You can edit application data directly in an insight.
C) You can transform sharable visualizations into data queries.
D) You can transform data queries into sharable visualizations.

Answer: A, D

Q. Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

A) Elaborate upon the draft UI first, then flow drafts

B) Elaborate upon draft flows and UI simultaneously
C) Elaborate whichever one is more complex first
D) Elaborate upon draft flows first, then draft the UI

Answer: C

Q. You need to send an email to customers who are approved for a mortgage. The
system automatically sends a preliminary approval to customers by email. How do you
configure the case to achieve this behavior?

A) Enable email notifications on the case type.

B) Add a Send Email step to the case life cycle after the Approval step.
C) Enable email notifications on the case type, and then add a Send Email step to
the case life cycle after the Approval step.
D) Configure a Collect Information step with read-only information, and then route
the step to the customer.

Answer: C

Q. A life insurance company has satellite offices in various countries. Each

satellite office has its own work queue. Company policy requires that life
insurance underwriting is assigned to offices based on the residence of the policy
owner. Which routing approach supports this requirement?

A) Route the assignment to a specific underwriter based on business logic.

B) Route the assignment to the correct work queue using skill-based routing.
C) Route the assignment to the correct work queue using an authority matrix.
D) Route the assignment to the correct work queue based on business logic.

Answer: D

Q. What three questions should you answer to create effective correspondence?

(Choose Three)

A) How often should you send correspondence?

B) How will the correspondence be sent?
C) Which email server should the correspondence use?
D) When does the correspondence need to be sent?
E) Who is the user that receives the correspondence?

Answer: B, D, E

Q. When completing a new rule form, the "Apply To" field represents what?

A) The version of the rule

B) The ruleset the rule applies to
C) The rules context, or scope, for the purpose of inheritance
D) The other rules the new rule will apply to

Answer: C

Q. An internal application currently grants 75 employees access to one of four

roles: Admin, Author, User, and Manager. A new analyst who joins the company
requires all the Author role access but only some of the reporting capabilities
available to the Manager role. How do you satisfy this security requirement?

A) Add the analyst to both the Author role and the Case Manager channel interface.
B) Create a new Analyst role with the required access.
C) Update the Author role to include the required analyst reports.
D) Add the analyst to the Manager role.

Answer: B

Q. Consider the lifecycle illustration below; Which automated steps may only be
added via the process modeler? (Choose Two)

A) Stage 3, step 1
B) Stage 3, step 2
C) Stage 2, step 5
D) Stage 2, step 3
E) Stage 1, step 1

Answer: D, E
Q. Which option represents the relationship between mixins, controls, and formats?

A) A control specifies a mixin which defines a format.

B) A control specifies a format which uses a mixin.
C) A mixin specifies a control which defines a format.
D) A format uses a mixin that defines a control.

Answer: B

Q. Which scenario is a use case for the Wait step?

A) The customer needs to log in to their account before receiving a membership

discount on an online purchase.
B) An agent needs to send a confirmation email to an insured customer after they
complete a form.
C) A payroll user cannot process a salary increase until the department manager
approves the increase.
D) The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.

Answer: C

Q. Which two field types are specialized versions of the query field type?

A) Picklist
B) Case reference
C) Data reference
D) Embedded data

Answer: B, C

Q. Which three of the following options are application layers in the situational
layer cake architecture? (choose three)

A) Country
B) Language
C) Implementation
D) Division
E) Organization

Answer: C, D, E

Q. A developer configures a button with the action set as shown in the following
image.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. Consider this business use case: To place an online order, a customer provides
their personal details such as full name and address. The customer can search for
and select items to order. After the order is placed, it is processed by the
Accounts Payable department. The order is then sent to the Fulfillment center where
the order items are packaged and shipped to the customer. The customer may cancel
the order at any time. Now consider this case life cycle design:

A) Not valid because the Cancellation stage should be part of the primary flow.
B) Valid because the names used to describe the stages do not use a verb+noun
naming convention
C) Not valid because there are not at least 5 primary stages.
D) Valid because they represent a transfer of the case from one part of the
organization to another.

Answer: D

Q. Which of the following statements is true about automation shapes?

A) An Automation shape can be used to delete a case.

B) An Automation shape can be used to change the stage of a case.
C) An Automation shape can be used to create views.
D) An Automation shape can be used to configure the service-level agreements for a
case type.

Answer: B

Q. You notice that the scope of your project exceeds the original estimates, and
the Minimum Lovable Product (MLP) might not be delivered on time. Which team member
do you contact to verify the project plan and manage expectations for the release
schedule?

A) Project delivery leader

B) Lead business architect
C) Deployment architect
D) Scrum master

Answer: B

Q. In this same application, you now want to drill down into the Data Designer for
the Online Orders and Order History data types. Click Online Orders and Order
History to enter the Data Designer. View the information in the Data Designer
before you proceed. Information from this view of the Integration Designer helps
you complete the second activity. You can return to this information at any time
from the activity page by clicking the back arrow.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. The first stage of your process contains an assignment step. You need to create
a new custom user view with appropriate fields for this step. The quickest way to
do this is via the _________.

A) Case Designer, Data Model Tab

B) Case Designer, Settings Tab
C) Case Designer, Workflow Tab
D) Case Designer, Views Tab

Answer: C

Q. You configure a service level to adjust assignment urgency to 100 when the goal
interval lapses. How does the assignment urgency impact the deadline and passed
intervals?

A) The user is notified that the maximum urgency value has been reached.
B) Service level processing is halted until the assignment is completed.
C) Urgency value continues to increment as configured.
D) Urgency value remains at 100, but other service level processing continues.

Answer: D

Q. Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application. (Choose Three)

A) Pega Express unlocks the power of Pega.

B) Pega Express manages risk and delivers with consistency.
C) Pega Express is a new, cutting-edge delivery approach.
D) Pega Express is client-focused and outcome-driven.

Answer: A, B, D

Q. Choose two use cases that require the configuration of conditional paths within
the case type. (Choose Two)

A) A shopping application requires a guest to fill out payment information. A user

who enters a membership number skips the payment information step.
B) An application requires customers to specify the type of request from a drop-
down list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.
C) A scholarship eligibility application requires students to enter standardized
test scores. Students with qualifying test scores can schedule an interview.
Students without qualifying test scores receive a rejection email.
D) A catering booking application requires customers to enter information about
expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.

Answer: B, C

Q. Given the following scenario for property insurance claims, which type of
decision rule should be used to configure the decision?
After a property insurance claim has been filed, any claim that involves flood
damage must be reviewed by a flood claim specialist before being sent to a claims
adjuster. All other property insurance claims can be sent to the claims adjuster
without this step.

A) Constraints
B) Declare Expressions
C) When
D) Decision Table

Answer: C

Q. In a help desk application, you have the following requirement: The Customer
Support Representative must respond to a help desk ticket within 4 hours after a
customer submits a ticket. Where do you configure the service level to meet
 this requirement?

A) The process
B) The case type
C) The stage
D) The step

Answer: D

Q. When designing a case, it is recommended that each stage be decomposed into no

more than ______ steps.

A) 6 to 10
B) 15
C) 5 to 9
D) 10 to 15

Answer: D

Q. A requirement defines what an application must do or satisfy to meet one or more

________?

A) Specifications
B) User Stories
C) Objectives
D) Use Cases

Answer: A

Q. A home loan company has home appraisal offices in various regions. Each office
has a work queue. The company requires that appraisals be assigned to offices based
on the home's location. For example, home appraisals for Boston are assigned to a
New England office work queue. Which routing approach supports this requirement?

A) Route the assignment to the correct work queue based on business logic.
B) It is not possible to support this requirement. The router must define a
specific work queue.
C) Route the assignment based on appraiser skills.
D) Route the assignment based on appraiser role.

Answer: A

Q. Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. When implementing a business process as a Pega case type, which of the following
would indicate a boundary between case stages?

A) The case has been resolved

B) The case reaches a specific milestone
C) The case changes ownership
D) A subcase needs to be created

Answer: B

Q. Which two statements about data records are true? (Choose Two)

A) Data records require external storage.

B) Data records are displayed in a searchable text field by default.
C) Data records define permissible values for data fields.
D) Data records are displayed in a drop-down list by default.

Answer: C, D

Q. Which two options can you configure for a mobile app channel? (Choose Two)

A) Define security behavior for a mobile app such as biometric identifiers

B) Design how UI elements render across different mobile devices.
C) Define the UI behavior for each view in a case type when the case is displayed
on a mobile device.
D) Manage administrative functions such as access to log files.

Answer: A, D

Q. You notice that the scope of your project exceeds the original estimates, and
the Minimum Lovable Product (MLP) might not be delivered on time. Which team member
do you contact to verify the project plan and manage expectations for the release
schedule?

A) Lead business architect

B) Project delivery leader
C) Deployment architect
D) Scrum master

Answer: A

Q. In App Studio, when is the earliest opportunity to configure a user view for a
step in a case life cycle?

A) You can configure the user view for a step after you add that step to the case
life cycle.
B) You can configure the user view for a step after you create the entire case life
cycle.
C) You can configure the user view for a step before you start creating the case
life cycle.
D) You can configure the user view for a step any time after you configure the pick
list data types.

Answer: A

Q. Which of the following would be typical data stored in a Pega Data Source?

A) Case Data
B) Delivery Options
C) Insurance Policy Data
D) Customer Details

Answer: B
Q. Which of these rule types can be used in a flow to direct the processing of a
case? (Choose Two)

A) Assignment
B) When
C) Integrator
D) Flow Action
E) Transformer

Answer: B, D

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Q. The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

A) Send notification
B) Update case
C) Push notification
D) Post to pulse

Answer: A

Q. Consider the following scenario: An employee submits a request to purchase

equipment. The request is sent to the manager for review. If approved, the request
is forwarded to the Fulfillment department. How do you name the step where the
request is sent to the manager?

A) Review Request
B) Approve Employee Request
C) Request Approval
D) Manager Approves Request

Answer: A

Q. In Constellation, Primary Fields reduce the need for additional UI configuration

by ensuring the fields that are most relevant to a Case are automatically displayed
on the Details View.

A) True
B) False

Answer: A

Q. You check out a rule to update it. While the rule is checked out, another
developer decides to test a case type by creating and processing the case. What
happens when the application attempts to use the rule you checked out?

A) The application ignores the checked-out version and uses the previous version in
the application ruleset.
B) The application runs the checked-out version of the rule, because that is the
most up-to-date version of the rule.
C) The application cannot run because the rule is unavailable.
D) The application returns an error and stops processing the case, because the rule
is unavailable for use.
Answer: A

Q. A report contains the following columns: Case ID (.pylD), Work Assignment

Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder
(.Policyholder), and Case Status (.pyStatusWork). Which of the columns need to be
optimized so the rule form does not produce a performance warning? (Choose Two)

A) Case ID
B) Case Status
C) Policy Number
D) Work Assignment Urgency
E) Policy Holder

Answer: C, E

Q. Which of the following steps provide easy configuration and maintainability of a

savable data page for an existing data type? (Choose Three)

A) Set the data page definition edit mode to Read-only.

B) Set the data page definition structure to List.
C) Set the data page definition edit mode to Savable.
D) Set the data save options Save type to Database save.
E) Set the data save options Class.

Answer: C, D, E

Q. You use the Clipboard tool to perform which two tasks? (Choose Two)

A) Test whether a declarative expression properly calculates a target value.

B) Review the current values of case data.
C) Test case behavior by setting property values for an open case.
D) Test a rule to determine whether the rule executes correctly.

Answer: B, C

Q. Select two use cases supported by Agile Workbench. (Choose Two)

A) The project team discusses how many application developers are needed and
reports back to the stakeholders.
B) You need to adjust the due date for several user stories.
C) The lead developer creates a new application for the development team.
D) During a peer review, the reviewer discovers and records an application bug.

Answer: B, D

Q. When designing a case, it is recommended that each stage be decomposed into no

more than ______ steps.

A) 15
B) 10 to 15
C) 5 to 9
D) 6 to 10

Answer: B

Q. The primary purpose of a service level is to __________.

A) Track assignment status over time

B) Generate service level reports
C) Help ensure timely completion of assignments
D) Assign cases to the appropriate case worker

Answer: C

Q. How do you adjust the urgency value of an aging assignment to increase the
likelihood that the assignment is completed before the deadline?

A) Add an escalation action to the goal interval.

B) Apply an urgency adjustment to the deadline interval.
C) Apply an urgency adjustment to the goal interval.
D) Adjust the default assignment urgency.

Answer: C

Q. Which scenario requires you to set default property values?

A) A customer receives a suggested product based on recent product search history.

B) A manager approves or refuses hardware purchases within a week of the purchase
request.
C) An Assignment is automatically assigned to the default Work Queue for the
consulting team.
D) The arrival day and departure day for a hotel reservation is equal to today and
tomorrow, respectively.

Answer: D

Q. Which statement best describes the difference between a local flow action and a
connector flow action?

A) A connector flow action can be reused within a flow rule, while a local flow
action cannot.
B) A local flow action can be reused within a flow rule, while a connector flow
action cannot.
C) A connector flow action completes an assignment, while a local flow action does
not.
D) A local flow action can be configured for a decision rule, while a connector
flow action cannot.

Answer: B

Q. A Collect Information step in the case life cycle sets the status to Pending-
Approval. When does the case status automatically update?

A) Case status updates at the end of the process containing the step.
B) Case status cannot update automatically.
C) Case status updates at the beginning of the step.
D) Case status updates at the end of the step.

Answer: C

Q. An application includes the property .Employee.Dependent(2).DateOfBirth. The

property mode of .Dependent(2) is a ___________________.

A) PageList (Field Group List)

B) ValueGroup
C) ValueList
D) PageGroup
Answer: A

Q. Tom Jones' request for a credit card dispute is an example of which of the
following?

A) A case
B) A service
C) A task
D) A case type

Answer: D

Q. Which one of the following options includes the three pillars of a Pega
Platform™ application?

A) Journeys, Personas and Channels, Data and Interfaces

B) Cases, Channels, and Data Integrations
C) Microjourney, Stages and Steps, Data and Interfaces
D) Microjourneys®, Personas and Channels, Data and Interfaces

Answer: D

Q. A form lists a group of recreational activities users can select when booking a
vacation. One column lists the activity name, a second column provides the check
box for activity selection, and a third column displays a thumbnail image of the
activity. When viewed on a small screen, you do not need to display the images.
What three configuration steps would you take to support this requirement? (Choose
Three)

A) Set the check box column to primary importance.

B) Set the check box column to secondary importance.
C) Set the image column to other importance.
D) Set the activity name column to primary importance.
E) Set the activity name and check box columns to primary importance.

Answer: B, C, D

Q. You are configuring a declarative network that contains eleven declare

expressions to calculate the interest rate for a home mortgage. For example, the
target value Property Tax Assessment is used as a source value when calculating the
Assessed Property Value. The declare expressions use target values from other
expressions to calculate their target values. The field that displays the interest
rate appears on the approval form. To improve performance, how can you reduce the
number of calculations?

A) Apply the declare expression in the approval flow action.

B) Calculate the total interest rate value by adding all the declare expression
target property values.
C) Specify whenever used in the total interest rate declare expression.
D) Specify Property Tax Assessment as trigger event in the declare expression that
calculates the total interest rate value.

Answer: C

Q. Drag the data type description from the left to the blank rectangle next to the
appropriate sourcing option.

Solution:
Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. Identify the use case that requires creating a new Persona.

A) An additional user needs to interact with an application.

B) The existing Channel interfaces are too limited for the completion of work to
occur.
C) A new Case Type is created in an application.
D) An additional combination of Channel interface, work routing, and permissions is
necessary.

Answer: D

Q. You are defining a view for a loan application. If the loan applicant indicates
that there is an existing open account, the Date account opened must be before the
current date. How do you configure the case type to verify that the value of Date
account opened is in the past?

A) Use a when condition.

B) Use a calendar control.
C) Use a validation condition.
D) Use a pick list control.

Answer: C

Q. Drag the terms into the right places to best complete the sentence.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. A Collect Information step in the case life cycle sets the case status to
Pending-Approval. When does the case status automatically update?

A) At the beginning of the step

B) At the end of the step
C) At the end of the process containing the step
D) Case status cannot update automatically

Answer: A

Q. Consider this scenario: A new Expense submitted and must be reviewed. The
assignment urgency and the initial urgency values are both set to 10. The SLA
starts when the assignment is created. If the goal elapses and the assignment is
not yet completed, the assignment urgency is increased by 10. If the deadline
elapses and the assignment is not yet completed, the assignment urgency increases
by 10. If the passed deadline elapses and the assignment is not yet completed, the
assignment urgency increases by 10.

In the Answer Area, select the urgency for each milestone.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

Q. A requirement defines what an application must do or satisfy to meet one or more

________?

A) Use Cases
B) Specifications
C) User Stories
D) Objectives

Answer: B

Q. A requirement states: When a business guest checks out of a hotel, the guest
must complete a hotel review to receive a corporate discount. Select the case type
relationship that satisfies the requirement.

A) Configure checkout request as a child case of hotel review.

B) Configure both checkout request and hotel review as top-level cases.
C) Configure hotel review as a child case of the checkout request.
D) Configure hotel review as a parallel process to the checkout request.

Answer: C

Q. Select the characteristic used to identify candidate rules to be delegated to

business users.

A) Changes to business conditions require that the rule be managed with IT

intervention.
B) Changing business conditions require that the rule be managed without IT
intervention.
C) Ownership of changes to delegated rules changes from work group to work group.
D) Frequent changes are needed to continuously redefine the user experience.

Answer: B

Q. How do you indicate the progress of a case towards resolution?

A) Configure a case notes field to capture progress information

B) Apply service levels to the assignment steps.
C) Update the case status on the appropriate steps.
D) Design intent-driven user interfaces.

Answer: C

Q. The clipboard is a _________________ tool and is unique to each

_________________? (Choose One)

A) Case, application
B) Client-side, user session
C) Server-side, user session
D) Diagnostic, case

Answer: C

Q. Which statement best describes how a service level affects the urgency value of
an assignment or a case?

A) When a given milestone is reached, the current urgency is checked. If it is

greater than the value specified in that milestone, the assignment or case moves to
the next milestone
B) When a given milestone is reached, the specified urgency is added to the current
urgency value.
C) If the current urgency value is less than the urgency specified in the
milestone, it is adjusted to the urgency value specified in that milestone;
otherwise, it remains the same.
D) When a given milestone is reached, the urgency is set to the specified value in
that milestone.

Answer: B

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) On the Connector prior to the Assignment shape

B) When the Case reaches the Assignment shape and the Assignment Object is Created
C) At the start of the Flow (Process) containing the Assignment shape
D) Upon completion of the Assignment

Answer: B

Q. The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

A) Update case
B) Send notification
C) Push notification
D) Post to pulse

Answer: B

Q. Which UI element is an example of a Case utility widget?

A) List View
B) Utilities
C) Followers
D) Summary data
E) Details tab

Answer: C

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Q. Conditional paths in a case life cycle are used to define _________.

A) Paths in the case life cycle that are chosen by a user at run-time or are based
on run-time values
B) Subprocesses that run in the context of the current case
C) Subprocesses that run in parallel with the context of the current case
D) Paths in the case life cycle that are followed based on the context of a
parallel case

Answer: A

Q. pyWorkPage stores which type of information?

A) Information about the Pega server.

B) Data cached from an outside system.
C) Information about a case.
D) Information about the current operator.

Answer: C

Q. Which two statements about data records are true? (Choose Two)

A) Data records are displayed in a searchable text field by default.

B) Data records require external storage.
C) Data records are displayed in a drop-down list by default.
D) Data records define permissible values for data fields.

Answer: C, D

Q. An application allows consultants to enter their hours on a project on a weekly

basis. Consultant hours must be approved by both their manager and the project
supervisor. The approvals can be performed in any order. How do you configure the
approvals in the application?

A) Add an optional process to each approval in the appropriate stage.

B) Configure a single cascading approval based on an authority matrix.
C) Add the manager approval to an alternate stage in the case life cycle.
D) Configure a parallel process for each of the required approvals.

Answer: D

Q. An application will use a data page to store user preferences. This page needs
to be available to all the cases associated with a single end user. The most
appropriate scope for this data page is ________________. (Choose One)

A) Requestor
B) Shared
C) Thread
D) Node

Answer: A

Q. Expense report processes require travel expense assignments be routed to a

specific auditor. Auditors are members of an auditing work group. How do you route
the assignment to a specific user?

A) To the user's work group

B) To the user's manager
C) To the user's work queue
D) To the user

Answer: D
Q. Which statement best describes the behavior observed when running a flow in
draft mode?

A) Decision outcomes are chosen by the user if the decision rule cannot be found.
B) UI fields marked as required can be skipped when running the flow.
C) Service levels are ignored when running the flow.
D) Flows can be saved even if rules have not been configured for flow shapes.

Answer: C

Q. Drag the terms from the bottom into the correct boxes.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. Which two options can you configure for a mobile app channel? (Choose Two)

A) Manage administrative functions such as access to log files.

B) Define security behavior for a mobile app such as biometric identifiers.
C) Define the UI behavior for each view in a case type when the case is displayed
on a mobile device.
D) Design how UI elements render across different mobile devices.

Answer: A, B

Q. A Collect Information step in the case life cycle sets the case status to
Pending-Approval. When does the case status automatically update?

A) At the end of the process containing the step

B) Case status cannot update automatically
C) At the end of the step
D) At the beginning of the step

Answer: D

Q. When an auto accident claim is resolved in the Resolve stage, email

notifications must be sent automatically to the adjuster who inspected the car, to
the insured party, and to the insurance agent who verified the claim. How do you
configure the resolve process to support this requirement?

A) Route the email to all the recipients in a Collect Information step.

B) Add a Send Email step as an optional action.
C) Route an Approval step to the required parties.
D) Add a Send Email step and include all required parties.

Answer: D

Q. Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application. (Choose Three)

A) Pega Express manages risk and delivers with consistency.

B) Pega Express is client-focused and outcome-driven.
C) Pega Express unlocks the power of Pega.
D) Pega Express is a new, cutting-edge delivery approach.

Answer: A, B, C

Q. Which two aspects of application delivery are improved by using Direct Capture
of Objectives? (Choose Two.)

A) Testing
B) Accuracy
C) Speed
D) Coding

Answer: B, C

Q. Consider the following user story: Which two questions help you define the
fields for the user view? (Choose Two)

A) What fields does the account owner need to see to be able to add a temporary
member?
B) Do the fields about the temporary member need to be displayed in multiple
languages?
C) Will field information about the temporary member be stored in an external
database?
D) How do the fields for the temporary member need to be displayed?

Answer: A, D

Q. A ______ defines the look and feel of an application.

A) Mixin
B) Skin
C) Control
D) Format

Answer: B

Q. How do you adjust the urgency value of an aging assignment to increase the
likelihood that the assignment is completed before the deadline?

A) Apply an urgency adjustment to the goal interval.

B) Apply an urgency adjustment to the deadline interval.
C) Adjust the default assignment urgency.
D) Add an escalation action to the goal interval.

Answer: A

Q. Which of the following two sets represent action sets (event > action) in Pega
Platform? (Choose Two)

A) Tab key > Add new work

B) Open mobile app > Focus
C) Run data transform > Enter
D) Double-click > Scan barcode/QR code

Answer: A, D

Q. As a Pega Business Architect, you are encouraging project stakeholders to use

Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager,
and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which
of the Pega Express™ value are you applying to your project as a result?

A) Solve the business problem.

B) Design for great experiences.
C) Accelerate time to value.
D) Leverage the power of Pega.

Answer: D

Q. Which two scenarios describe the appropriate use of an Approve/Reject Step?

(Choose Two)

A) Employees must periodically submit self-evaluations to their reporting managers.

If the manager decides that the employee evaluation is sufficient, the Case
continues. If the manager decides that the evaluation needs additional elaboration,
the Case is routed back to the employee.
B) Customers place online orders by adding items to the cart, entering shipping and
payment information, and finalizing the order. Depending on what department the
items are associated with, a different team handles the order fulfillment.
C) Employees that incur work-related expenses must submit expense reports for
review. If the expenses are less than USD1000, the Case is routed to the employee’s
direct manager; otherwise, the Case is routed to the department manager.
D) Customers submit high priority support requests to a company. If the customer
service representative (CSR) validates that the request meets the severity 1
criteria, the Case is routed to the Worklist of a high priority CSR. If the CSR
determines that the request does not meet the severity 1 criteria, the severity is
downgraded and the Case is routed to the general CSR Work Group.

Answer: A, D

Q. Before development, your team creates a spreadsheet with work items to populate
the backlog. How do you populate the backlog directly from the spreadsheet?

A) Create feedback
B) Create stories
C) Import stories
D) Create bugs

Answer: C

Q. Consider the following scenario:

- During the Interview process for a Job Application case, an administrative
assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added
to the case.

Select two step names that follow the guidelines for identifying and naming the
steps in the process. (Choose Two)

A) Schedule Interview
B) Ask Questions
C) Technical Exercise
D) Notify Candidate

Answer: A, D
Q. Rulesets are used primarily for: (Choose Three)

A) Organizing rules
B) Versioning rules
C) Deploying rules
D) Granting access to the application
E) Denying access to the application

Answer: A, B, C

Q. Drag the term from the bottom to best match each of the three components of
DevOps.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. To determine how to process a loan application, you configure an application to

evaluate an applicant's credit score for a mortgage loan Case.
- If the credit score of the applicant is >700, the Case goes immediately to
underwriting.
- If the credit score of the applicant is <500, the applicant is sent an email
denying the loan application.
- Otherwise, the Case requires a follow-up review by a loan officer.

Which flow correctly captures the business decisions described?

Solution:

Determine whether the given solution is correct?

A) Correct

Answer: A
Q. To meet this requirement you need to set the ___________ in the service level to
5 days.

A) Goal
B) Deadline
C) Urgency
D) Passed deadline

Answer: B

Q. Key Performance Indicators (KPIs) are used to ______________.

A) Determine whether or not an application has implemented all of its

specifications
B) Determine whether an application has satisfied all of its requirements
C) Determine if an application has met all of its business objectives
D) Verify whether end users are satisfied with the application
Answer: A

Q. Drag the development approach from the bottom to align with the correct
description box on the left.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Incorrect
C) Correct

Answer: A, C

Q. In a mortgage application, the user creates a loan request. In order for the
loan request to be approved, the loan officer must receive the results of an
appraisal. How would you configure the case types to reflect their relationship?

A) Make both loan request and appraisal peer case types.

B) Make mortgage a parent case type. Make loan request and appraisal child case
types.
C) Make appraisal a parent case type and loan request a child case type.
D) Make loan request a parent case type and appraisal a child case type.

Answer: D

Q. You are configuring a declarative network that contains eleven declare

expressions to calculate the interest rate for a home mortgage. For example, the
target value Property Tax Assessment is used as a source value when calculating the
Assessed Property Value. The declare expressions use target values from other
expressions to calculate their target values. The field that displays the interest
rate appears on the approval form. To improve performance, how can you reduce the
number of calculations?

A) Calculate the total interest rate value by adding all the declare expression
target property values.
B) Specify Property Tax Assessment as trigger event in the declare expression that
calculates the total interest rate value.
C) Apply the declare expression in the approval flow action.
D) Specify whenever used in the total interest rate declare expression.

Answer: D

Q. Which two actions can you perform from the Explore Data landing page? (Choose
Two)

A) Create a pie chart for customer satisfaction data.

B) Filter, sort, or group data for product inventory.
C) Create a new Sales data field to reference an Insight Rule.
D) Edit medical facility data for a health insurance application.

Answer: A, B

Q. ABC BankCorp wants to create a mobile app experience for users and CSRs for its
Transaction Dispute application. Of the following requirements, which option
requires you to configure distinct mobile app channels? (Choose One)

A) The mobile app customizes currency units and date/time format according to the
location of the users.
B) CSRs can create other case type instances on the mobile app.
C) Mobile app color palettes are different for users and CSRs.
D) The mobile app supports all mobile phone operating systems.

Answer: A

Q. Which of the following two sets represent action sets (event > action) in Pega
Platform? (Choose Two)

A) Double-click > Scan barcode/QR code

B) Run data transform > Enter
C) Tab key > Add new work
D) Open mobile app > Focus

Answer: A, C

Q. User A should have application permissions that are identical to User B's
permissions. Unlike User B, User A lacks access to the My Cases page. How do you
grant access to the My Cases page for User A?

A) Add the My Cases page to the User A profile.

B) Update User A to the same role as User B.
C) Update the User A account to access the same portal as User B.
D) Add the My Cases page to the User A role.

Answer: B

Q. Which of the following are NOT declarative rule types? (Choose Two)

A) Declare Validate
B) Constraints
C) Declare Expressions
D) Declare Activities

Answer: A, D

Q. In a help desk application, you have the following requirement: The Customer
Support Representative must respond to a help desk ticket within 4 hours after a
customer submits a ticket. Where do you configure the service level to meet this
requirement?

A) The process
B) The case type
C) The step
D) The stage

Answer: C

Q. Drag the case type or data type name to the appropriate location in the data
hierarchy.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect
Answer: A, B

Q. Adding instructions to a step _________.

A) Describes the business value of the step

B) Instructs an architect on how to build the step
C) Describes to an end user what should be done in a step
D) Defines what a step should do

Answer: C

Q. Identify three principles of Pega's Center-out™ business architecture. (Choose

Three)

A) Complicate data access, keep logic complex.

B) Drive business logic with Channels.
C) Focus on outcomes, align your process.
D) Manage variations to be scale-ready.
E) Manage intelligence centrally.

Answer: C, D, E

Q. An application references the property. Customer.Address(Billing).State. What is

the property mode for .Address(Billing)?

A) Page Group
B) Single Value
C) Page List
D) Page

Answer: C

Q. Which two dependencies do you enforce with a Wait step? (Choose Two)

A) Pausing a case until another case (or all cases) reach a specified status
B) Preventing a case from resuming until an automated decision executes
C) Pausing a case until a predetermined time expires
D) Preventing a case from entering a stage until a condition is met

Answer: A, C

Q. As a Pega Business Architect, you are encouraging project stakeholders to use

Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager,
and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which
of the Pega Express™ value are you applying to your project as a result?

A) Design for great experiences.

B) Leverage the power of Pega.
C) Accelerate time to value.
D) Solve the business problem.

Answer: B

Q. Consider the lifecycle illustration below; Which automated steps may only be
added via the process modeler? (Choose Two)

A) Stage 3, step 1
B) Stage 2, step 3
C) Stage 1, step 1
D) Stage 3, step 2
E) Stage 2, step 5

Answer: B, C

Q. Consider the following user story: As a customer, I want to be able to cancel an

open service request at any time. Select the configuration option that satisfies
the user story.

A) Configure the Cancel button on the user views to resolve the case.
B) Add a stage-only action to each stage in the case life cycle.
C) Add an alternate stage to the case life cycle.
D) Add a case-wide action to the case life cycle.

Answer: D

Q. The following image is a page list presented in a nonlinear format that

automatically adjusts based on screen size. The image is an example of _______.

A) A repeating grid layout

B) A repeating dynamic layout
C) A table
D) An inline dynamic layout

Answer: B

Q. An Assignment uses the Service-Level Agreement described in the following list.

Passed Deadline intervals can repeat.
- Initial Urgency: 5
- Goal: 12 hours and increase Urgency by 10
- Deadline: 24 hours and increase Urgency by 15
- Passed Deadline: 4 hours, increase Urgency by 20, and limit events to 5

What is the Assignment Urgency 36 hours after the Case reaches the Assignment?

A) 90
B) 50
C) 70
D) 85

Answer: A

Q. An applicant submits a loan request. The system validates information on the

loan application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.

A) Option D
B) Option C
C) Option B
D) Option A

Answer: A

Q. Drag each report category to the corresponding description.

Solution:

Determine whether the given solution is correct?

A) Wrong
B) Correct
C) Incorrect

Answer: B

Q. Conditional paths in a case life cycle are used to define _________.

A) Paths in the case life cycle that are followed based on the context of a
parallel case
B) Subprocesses that run in the context of the current case
C) Subprocesses that run in parallel with the context of the current case
D) Paths in the case life cycle that are chosen by a user at run-time or are based
on run-time values

Answer: D

Q. Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Q. When modeling the life cycle of a case, alternate stages _____ and ______.
(Choose Two)

A) Represent a separate, but related business transaction

B) Represent exceptions to the normal course of events
C) Can be sequenced into primary stages
D) Have manual access

Answer: B, D

Q. Which two of the following statements are true about the Definition of Ready?
(Choose Two)

A) The definition of ready (DoR) is defined during the prepare phase

B) The definition of ready (DoR) is defined by the lead business architect.
C) Stories that meet the definition of ready (DoR) are approved by the product
owner.
D) Stories that do not meet the definition of ready (DoR) can progress to sprint
planning.

Answer: A, C

Q. UPlus Bank offers new mortgage loans to eligible customers. The bank creates a
loan request form to collect the loan requests and decides not to consider the loan
request if a customer already applied for a loan. To achieve the business use case,
which of the following automation shapes is best suitable?

A) Persist case
B) Create case
C) Search duplicate cases
D) Send email

Answer: C

Q. You want to engage business and IT resources to review the working models. What
best practice helps accomplish this objective?

A) Direct Capture of Objectives (DCO)

B) Approval process
C) Pega Cloud®
D) Guardrail compliance

Answer: A
Q. You are configuring an accident claim case for an automobile insurance company
with two child cases as illustrated. The requirement changes to allow the parent
case to continue before the child cases resolve. How do you configure the Wait
steps for this requirement?

A) Configure the Wait step to continue the parent case when the child cases reach
the payment pending review status.
B) Configure the Wait step to continue the parent case when the child cases reach
audit or approval.
C) Configure the Wait step so users can choose to continue the parent case process
regardless of child case status.
D) Configure the Wait step so that only one child case must resolve before the
parent case can continue.

Answer: C

Q. Consider this business use case: To place an online order, a customer provides
their personal details such as full name and address. The customer can search for
and select items to order. After the order is placed, it is processed by the
Accounts Payable department. The order is then sent to the Fulfillment center where
the order items are packaged and shipped to the customer. The customer may cancel
the order at any time. Now consider this case life cycle design:

A) Not valid because there are not at least 5 primary stages.

B) Not valid because the Cancellation stage should be part of the primary flow.
C) Valid because they represent a transfer of the case from one part of the
organization to another.
D) Valid because the names used to describe the stages do not use a verb+noun
naming convention.

Answer: C

Q. Which use case describes the function of the Estimator tool?

A) A stakeholder needs to know how much time and effort is needed to build MLP2.
B) A product owner needs to know how many data objects to create for MLP1.
C) A business architect needs to know when to prioritize a specific case type for
development.
D) A stakeholder needs to know how many versions of an application they test for
MLP2.

Answer: A

Q. Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) When the Case reaches the Assignment shape and the Assignment Object is Created
B) Upon completion of the Assignment
C) On the Connector prior to the Assignment shape
D) At the start of the Flow (Process) containing the Assignment shape

Answer: A

Q. In a mortgage application, the user creates a loan request. In order for the
loan request to be approved, the loan officer must receive the results of an
appraisal. How would you configure the case types to reflect their relationship?

A) Make appraisal a parent case type and loan request a child case type.
B) Make both loan request and appraisal peer case types.
C) Make mortgage a parent case type. Make loan request and appraisal child case
types.
D) Make loan request a parent case type and appraisal a child case type.

Answer: D

Q. Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

A) Elaborate upon the draft UI first, then flow drafts

B) Elaborate upon draft flows first, then draft the UI
C) Elaborate upon draft flows and UI simultaneously
D) Elaborate whichever one is more complex first

Answer: D

Q. A purchase request list report includes columns for case ID and regional cost
center. A manager wants the report to show the total number of purchase requests
for each of the regional cost centers. How do you design the report?
A) Summarize the case ID column by count.
B) Summarize the regional cost centers by count.
C) Define a function for the cost center column to total the case IDs.
D) Create a filter for each cost center and count the case IDs.

Answer: A

Q. In a purchase request case type, you have the following requirement: Purchase
requests should automatically go to a manager of an employee. To meet this
requirement, you design a case with a __________.

A) Change stage step to allow the employee to route to the manager

B) Step that routes to the manager
C) Stage to route requests to the manager
D) Process that routes to the manager

Answer: B

Q. In a help desk application, you have the following requirement: The Customer
Support Representative must respond to a help desk ticket within 4 hours after a
customer submits a ticket. Where do you configure the service level to meet this
requirement?

A) The step
B) The case type
C) The process
D) The stage

Answer: A

Q. A help desk ticket case type is defined as follows: If the Process ticket step
is configured to set the status to Pending-Verification, when is the status of the
case set to Pending-Verification?

A) When Verify solution step starts

B) When the Process ticket step completes
C) When the Process ticket step starts
D) When the Triage stage completes

Answer: C

Q. Which of the following would be typical data stored in a Pega Data Source?

A) Case Data
B) Customer Details
C) Insurance Policy Data
D) Delivery Options

Answer: D

Q. You have a cleaning service booking application, CleanApp. You are creating a
local data type, HomeCleaningPackages, and you want to leverage an existing data
class, CleanApp - Data - CleaningPackages. When defining your data type, which
option would you choose for asset reuse?

A) CleanApp Work class

B) Implementation data class
C) Organization data class
D) CleanApp UI Pages class
Answer: B

Q. A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?

A) Running a criminal background check

B) Declining offer to prospective employee
C) Offering job to prospective employee
D) Verifying prospective employee's work references

Answer: A

Q. You have created a new report that contains a list of employees, hire dates, and
managers. You have been asked to display each manager in a row. Beneath each
manager row, you must list the employees of the manager and their hire dates. How
do you support this request?

A) Filter the manager column.

B) Summarize the manager column.
C) Sort the manager column.
D) Group the manager column.

Answer: D

Q. You are assigned to a Pega implementation project as a Pega business architect.

Which task are you expected to perform?

A) Organize the project Kickoff meeting.

B) Identify the initial set of case types.
C) Help to refine stories ahead of a sprint.
D) Identify the scope of the initial release.

Answer: D

Q. You check out a rule to update it. While the rule is checked out, another
developer decides to test a case type by creating and processing the case. What
happens when the application attempts to use the rule you checked out?

A) The application returns an error and stops processing the case, because the rule
is unavailable for use.
B) The application cannot run because the rule is unavailable.
C) The application runs the checked-out version of the rule, because that is the
most up-to-date version of the rule.
D) The application ignores the checked-out version and uses the previous version in
the application ruleset.

Answer: D

Q. You use the Clipboard tool to perform which two tasks? (Choose Two)

A) Test case behavior by setting property values for an open case.

B) Test a rule to determine whether the rule executes correctly.
C) Review the current values of case data.
D) Test whether a declarative expression properly calculates a target value.

Answer: A, C

Q. What will happen when the user submits CollectInfo? Examine the screenshot below
for Validate rule A which is referenced in a flow action named CollectInfo:

What will happen when the user submits CollectInfo?

A) Validate rule A is overridden by Validate rule B

B) Validate rule B is executed only if Validate rule A fails
C) Validate rule A is executed, followed by Validate rule B
D) Validate rule A is executed if certain conditions are true, otherwise Validate
rule B is executed

Answer: C

Q. The Definition of Ready (DoR) is agreed during Prepare with the Scrum Master and
is fixed for the remainder of the project.

A) True
B) False

Answer: B

Q. Which two options are available when configuring a View? (Choose Two)

A) Create a new data object.

B) Add new fields to the View.
C) Create a new field that uses a calculation function.
D) Reuse saved Views.

Answer: B, D

Q. A software company wants customers to receive troubleshooting support easily.

New customers prefer to get assistance by using a call center while more
experienced customers prefer using the online company forum. Which three of the
following statements are true? (Choose Three)

A) New customer obtains troubleshooting assistance by using a call center is a

journey
B) Experienced customer obtains troubleshooting assistance by using the online
forum is a journey
C) Customer obtains troubleshooting assistance is a journey
D) New customer obtains troubleshooting assistance by using a call center is a
microjourney
E) Experienced customer obtains troubleshooting assistance by using the online
forum is a microjourney
F) Customer obtains troubleshooting assistance is a microjourney

Answer: C, D, E

Q. Which scenario is a use case for the Wait step?

A) The customer needs to log in to their account before receiving a membership

discount on an online purchase.
B) The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.
C) An agent needs to send a confirmation email to an insured customer after they
complete a form.
D) A payroll user cannot process a salary increase until the department manager
approves the increase.

Answer: D
Q. Which two statements are true regarding approvals? (Choose Two)

A) You can configure a Stage change to occur when a user provides approval.
B) Approval Steps must be configured to go to a specific user.
C) Users must be logged in to the application to provide approval.
D) A user can approve a purchase request through a mobile notification.

Answer: A, D

Q. As a Pega Business Architect, you are encouraging project stakeholders to use

Pega Platform's out-of-the-box features, such as App Studio, Deployment Manager,
and Predictive Diagnostic Cloud (PDC), to facilitate application development. Which
of the Pega Express™ value are you applying to your project as a result?

A) Design for great experiences.

B) Leverage the power of Pega.
C) Solve the business problem.
D) Accelerate time to value.

Answer: B

Q. When applying for a credit limit increase, customers with standard credit cards
must provide information in an Employment Information process. Requests from
customers with Platinum credit cards automatically skip this process. What task do
you perform to implement this requirement?

A) In the Employment Information process validate card type for continued

processing.
B) In the Employment Information process add a custom condition to test the card
type.
C) In the Employment Information process add an Approve/Reject step to test the
card type.
D) In the Employment Information process add a card type true/false field to a user
view.

Answer: D

Q. In Constellation, Primary Fields reduce the need to additional UI configuration

by ensuring the fields that are most relevant to a Case are automatically displayed
on the Details View.

A) True
B) False

Answer: A

Q. Drag the terms from the bottom into the correct boxes.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Correct
C) Incorrect

Answer: A, B
Q. The maximum number of stages in a case should be _________.

A) 15
B) 5 ± 2
C) 7
D) 7 ± 2

Answer: D

Q. You are adding a field to your case type in which users must enter the day,
month, and year they were hired before the user can submit the user form. The field
type must enforce a date format. What two validation approaches would you use to
meet the validation requirements? (Choose Two)

A) Use the read-only option

B) Add the word Required to the field label
C) Define the field type as a date
D) Use the Required option

Answer: C, D

Q. Which two of the following Views does the system automatically generate in Pega
Constellation? (Choose Two)

A) Summary data View for a Purchase Order Case

B) Full Case View for the newly created Maintenance Service Case Type
C) Primary Fields View for the Sales Department Pulse
D) Insights View for product delivery details

Answer: A, B

Q. You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

A) Text (paragraph)
B) Picklist
C) Boolean
D) Text (paragraph)

Answer: B

Q. Drag the case type or data type name to the appropriate location in the data
hierarchy.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct
C) Correct

Answer: B, C

Here is the formatted example based on your requirements:

---
Q. In Designer Studio, the Application Explorer displays ____________________.

A) the class structure only

B) the class tree and rules organized by the classes they apply to
C) all the rules used by all applications
D) the data structure only

Answer: B

---

Q. Which Pega Platform feature allows users to categorize and relate Pulse messages
using keywords?

A) Pulse
B) Insights
C) Tags
D) Routing

Answer: C

---

Q. You have added a page list property named Dependents to a view in the Case
Designer. This page list contains the property .Relationship. You want to display
the list in the view and populate a field with the default value of Not Applicable.
How do you configure the pySetFieldDefaults data transform to meet this
requirement?

A) Set .Dependents(1)pyLabel to an empty string and a parameter named Not

Applicable
B) Set Not Applicable to equal .Dependants(1).Relationship
C) Set .Dependents(1).pyLabel and a comment action using the value Not Applicable
D) Set .Dependents(1).Relationship to Not Applicable

Answer: D

---

Q. What will happen when the user submits CollectInfo? Examine the screenshot below
for Validate rule A which is referenced in a flow action named CollectInfo:

A) Validate rule A is overridden by Validate rule B

B) Validate rule A is executed if certain conditions are true, otherwise Validate
rule B is executed
C) Validate rule A is executed, followed by Validate rule B
D) Validate rule B is executed only if Validate rule A fails

Answer: C

---

Q. Anna is a Pega Business Architect (BA). The project that Anna is currently
working on uses the Agile delivery approach. Which of the project stakeholders does
Anna coordinate with to ensure that a software bug discovered by the project's
Quality Analyst does not negatively affect the project's scope?

A) Product Owner
B) Subject Matter Expert (SME)
C) Business Analyst
D) System Architect (SA)

Answer: A

---

Q. The primary purpose of a service level is to __________.

A) track assignment status over time

B) help ensure timely completion of assignments
C) generate service level reports
D) assign cases to the appropriate case worker

Answer: B

---

Q. The following image is a page list presented in a nonlinear format that

automatically adjusts based on screen size. The image is an example of _______.

A) A table
B) A repeating dynamic layout
C) An inline dynamic layout
D) A repeating grid layout

Answer: B

---

Q. During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

A) User Story
B) Feedback
C) Status
D) Bug

Answer: D

---

Q. Case life cycle design is a model to ______________ and _______________.

A) define the user interface appearance

B) define processes and steps to implement the three necessary stages of work
C) define how work is completed for each specific customer request
D) define a structure to create, process, and resolve work

Answer: C, D

---

Q. Which two requirements demonstrate the need to configure correspondence? (Choose

Two)

A) Fax a new insurance claim to the auto repair shop.

B) Phone a customer for additional information about the case.
C) Text the customer with status changes in an insurance claim.
D) Assign a new insurance claim to a case worker to process

Answer: B, C

---

Q. As a Pega Business Architect (BA), which three stakeholders from the project
team do you collaborate with to manage the scope, timeline, and budget for a
project? (Choose Three)

A) Business Analyst
B) Scrum Master
C) Product Owner
D) Project Delivery Lead
E) System Architect

Answer: B, C, D

---

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) At the start of the Flow (Process) containing the Assignment shape

B) When the Case reaches the Assignment shape and the Assignment Object is Created
C) Upon completion of the Assignment
D) On the Connector prior to the Assignment shape

Answer: B

---

Q. Which requirement can you satisfy by using an optional action?

A) Allow a user to transfer a Case to another employee at any Stage of the Case.
B) Require a separate approval Process whenever an order exceeds USD 10,000.
C) Reassign any Task that remains open after three days to another user.
D) Allow a user to transfer a Case to another employee at any Stage of the Case.

Answer: D

---

Q. Which two statements are true regarding approvals? (Choose Two)

A) Users must be logged in to the application to provide approval.

B) You can configure a Stage change to occur when a user provides approval.
C) A user can approve a purchase request through a mobile notification.
D) Approval Steps must be configured to go to a specific user.

Answer: B, C

---

Q. Which two statements about data records are true? (Choose Two)

A) Data records are displayed in a drop-down list by default.

B) Data records define permissible values for data fields.
C) Data records require external storage.
D) Data records are displayed in a searchable text field by default.

Answer: A, B

---

Q. Select the correct term to complete the following statement.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. How do you provide users with guidance for completing a form and avoid the need
for application training?

A) Add an instruction to the assignment.

B) Add the corresponding step to an appropriate stage.
C) Add an optional action to the case to explain the task.
D) Send a notification to the assigned user.

Answer: A

---

Q. In an online shopping application, the primary case type PurchaseOrder has two
child case types: Payment and Packaging. In processing PurchaseOrder case P0-11,
Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about
the processing of P0-11, Pay-37, and Pac-56 is correct?

A) P0-11 has to be resolved before either Pay-37 and Pac-56 is resolved.

B) Pac-56 has to be resolved before Pay-37 is resolved.
C) P0-11 can be resolved when either Pay-37 or Pac-56 is resolved.
D) Both Pay-37 and Pac-56 have to be resolved before P0-11 can be resolved.

Answer: D

---

Q. When creating a data page the requirement is to have the data cached and
refreshed after 90 days, which refresh option is best suited to meet this
requirement? (Choose One)

A) Refresh Once Per Interaction

B) Do Not Reload When
C) Reload if Older Than
D) Reload Every 90 Days

Answer: C

---

Q. An airline has the following requirement: A passenger requiring a service animal

must document the type of animal, the size of the animal, and any relevant medical
information the crew may need during the flight. The application prompts the
passenger for this information when the passenger declares that they will travel
with a service animal. How do you configure the case life cycle to meet this
requirement?

A) Configure a stage in the case life cycle for service animal accommodation and
apply a stage validation condition.
B) Add a process to the case life cycle for service animal accommodation and apply
a condition to determine when to run the process.
C) Create a child case for service animal accommodation to automatically resolve
unless the passenger requires the accommodation.
D) Apply an optional action to the appropriate stage to allow the passenger to
provide the information as needed.

Answer: A

---

Q. Drag the words to complete the statement.

Solution:

Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. An applicant submits a loan request. The system validates information on the

loan application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed. Select the case life cycle design that
most closely follows the guidelines for identifying and naming stages for the use
case.

A) Option B
B) Option C
C) Option D
D) Option A

Answer: C

---

Q. UPlus Bank offers new mortgage loans to eligible customers. The bank creates a
loan request form to collect the loan requests and decides not to consider the loan
request if a customer already applied for a loan. To achieve the business use case,
which of the following automation shapes is best suitable?
A) Send email
B) Create case
C) Search duplicate cases
D) Persist case

Answer: C

---

Q. Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

A) Correct
B) Incorrect

Answer: A

---

Q. In a hiring application:
- An employee interviews the candidate.
- The Human Resources (HR) team creates and sends the officer letter.
- The Information Technology (IT) team assigns the workstation.
- The

facilities team assigns the work desk. To meet these requirements, what persona do
you create?

A) HR, IT, Facilities

B) Employee, HR, IT Facilities
C) Employee, HR, Facilities
D) Employee, IT, Facilities

Answer: C
Here is the formatted example including the new questions and answers:

---

Q. Which of the following two sets represent action sets (event > action) in Pega
Platform? (Choose Two)

A) Open mobile app > Focus

B) Run data transform > Enter
C) Double-click > Scan barcode/QR code
D) Tab key > Add new work

Answer: C, D

---

Q. A developer configures a button with the action set as shown in the following
image.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. A requirement defines what an application must do or satisfy to meet one or more

________?

A) Specifications
B) Objectives
C) User Stories
D) Use Cases

Answer: A

---

Q. A government application provides field placeholder values to help users enter

the correct data. The Design Lead has asked you to increase the font size on all
field placeholder value components to help visually impaired users. Which
configuration applies the font styling requirement on the field placeholder values
in the application?

A) Run a case type that uses the component and change the font on the view.
B) Upload a new application theme.
C) Add a new theme text entry to the application theme.
D) Update the existing Default theme text entry.

Answer: B

---

Q. Verifiability of a requirement means the requirement _____________.

A) clearly defines all the information necessary to describe the feature or

behavior desired
B) must include information that establishes a testable condition
C) must be well documented and concise
D) has been agreed upon by both business and IT leadership

Answer: B

---

Q. Which two situations require a data type? (Choose Two)

A) Patient medical history is accessed from and written to an external system of

record.
B) A Date of account creation field is set to a default value of the current date.
C) A Currency drop-down is populated with values from an external system of record.
D) A Work preference picklist is populated with two values: Full time and Part
time.

Answer: A, C

---
Q. pyWorkPage stores which type of information?

A) Data cached from an outside system.

B) Information about the current operator.
C) Information about a case.
D) Information about the Pega server.

Answer: C

---

Q. Drag the data type description from the left to the blank rectangle next to the
appropriate sourcing option.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. A list report includes columns for purchase requests and regional cost centers.
A manager wants the report to show the total number of purchase requests for each
of the regional cost centers. How do you configure the report definition?

A) Summarize the regional cost centers by count.

B) Summarize the purchase requests column by count.
C) Use the purchase requests column to group the cost centers.
D) Filter the results so that only cost center and purchase requests are included
in the report.

Answer: B

---

Q. In which scenario is it appropriate to remove a landing page from an

application?

A) You are developing a landing page that is only relevant for people managers and
is not available for individual contributors.
B) You are developing a new landing page that is available for all users.
C) You are developing a landing page that is not available from the main menu by
default, but that users can add to the main menu if appropriate.
D) You are developing a landing page that replaces an existing landing page, which
is being deprecated and should not be used by any users.

Answer: D

---

Q. How does the Passed Deadline interval differ from the Goal and Deadline
intervals?

A) Passed Deadline intervals do not have escalation actions.

B) Goal and Deadline intervals do not repeat.
C) You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio
only.
D) Passed Deadline intervals do not have Urgency values.

Answer: B

---

Q. You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

A) Thread
B) Node
C) Application

Answer: B

---

Q. A requirement states: A customer can update an address at any point during case
processing by performing the following steps:
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

A) Add an alternate stage to the case life cycle to change the address.
B) Add a case-wide optional process to the case workflow to perform the address
change.
C) Add a case-wide optional action to the workflow for the address submission.
D) Add a button to each assignment to present the customer with a form to submit a
new address.

Answer: B

---

Q. In a job application case, a hiring manager needs to receive an automatic email

notification when the case reaches a Collect Work Sample assignment. How would you
configure this correspondence requirement?

A) After the assignment add a SendEmail SmallShape.

B) Add a SendCorrespondence local action to the assignment.
C) Before the assignment add a SendEmail SmartShape.
D) Enable assignment notifications for the case type.

Answer: D

---

Q. Which of the following scenarios leverages case life cycle design?

A) An online retailer creates separate Pega Platform™ applications to handle

purchase orders. The business wants customers to purchase from their website, which
is handled by one application. The business wants the warehouse team to check their
inventory and package the item for delivery, which is handled by a second
application. The business wants a third-party delivery service to ship the item to
the customer, which is handled by a third application.
B) A farm creates a Pega Platform™ application to handle purchase requests. The
first step is to get an accurate list of seed suppliers.
C) A travel agency creates a Pega Platform™ application to handle travel booking.
The business wants customers to request a reservation for a hotel room or flight,
agency employees to validate the customer-provided payment information, and agents
to send booking confirmation to the customer. The Pega Platform application has a
Booking case type with three stages: Reservation request, Validation, and
Confirmation.
D) A customer contacts a call center to cancel service. After the agent addresses
the customer issues, the customer decides not to cancel the account.

Answer: C

---

Q. Classes are used to ________________________. (Choose Two)

A) manage a set of rules that define a major portion of an application.

B) organize a set of rules into a hierarchy.
C) organize a set of rules for deployment to another server.
D) organize a set of rules for reusability.

Answer: B, D

---

Q. During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

A) Feedback
B) Bug
C) User Story
D) Status

Answer: B

---

Q. Which statement best describes how to add a report to a report category?

A) Reports cannot be added to a category.

B) Reports are automatically added to the appropriate category.
C) Copy the report to the appropriate ruleset.
D) Create a shortcut to the report in the desired category.

Answer: B

---

Q. Drag the phrase from below that best completes the sentence: Adding instructions
to a step [_______________]

Solution: defines the step

Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B
---

Q. In which situation is it appropriate to use a multi-step form?

A) A course selection case requires university students to choose courses they are
interested in taking. Their proposed schedule must be approved by their academic
advisor.
B) A job application case requires the applicant to fill out personal information,
enter job history, and provide a cover letter.
C) An onboarding case requires an IT member to set up the new hire’s hardware and a
facilities member to set up the new hire’s desk.
D) An expense report must be reviewed by an employee’s manager, senior manager, and
director.

Answer: B

---

Q. Select the name of the Studio that hosts Deployment Manager, Pega's tool for
designing, configuring, and managing pipelines for Application delivery.

A) Dev Studio
B) App Studio
C) Admin Studio
D) Prediction Studio

Answer: C

---

Q. You are configuring an accident claim case for an automobile insurance company
with two child cases as illustrated. The requirement changes to allow the parent
case to continue before the child cases resolve. How do you configure the Wait
steps for this requirement?

A) Configure the Wait step to continue the parent case when the child cases reach
the payment pending review status.
B) Configure the Wait step to continue the parent case when the child cases reach
audit or approval.
C) Configure the Wait step so users can choose to continue the parent case process
regardless of child case status.
D) Configure the Wait step so that only one child case must resolve before the
parent case can continue.

Answer: C

---

Q. Which two of the following options are true about the technical design during
Prepare? (Choose Two)

A) Coproduction resources lead the technical design during Prepare.

B) The application structure should be organized to support automated testing
during the Prepare phase.
C) The technical design considerations to be confirmed during Prepare are
authentication scheme, access groups/roles, and organization structure.
D) Technical considerations include confirming user personas.

Answer
: B, C

---

Q. A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?

A) Verifying prospective employees work references

B) Running a criminal background check
C) Offering job to prospective employee
D) Declining offer to prospective employee

Answer: B

---

Q. An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used
to minimize clutter on the order form? (Choose Two)

A) Dropdown
B) Radio buttons
C) Autocomplete
D) Checkbox

Answer: A, C

---

Q. You have an online shopping application that has the data types described in the
image below. Review this information, then click the forward arrow to check your
understanding of how the data types in your application map to their systems of
record. You can return to this information at any time from the activity page by
clicking the back arrow.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. Given the following scenario for property insurance claims, which type of
decision rule should be used to configure the decision? After a property insurance
claim has been filed, any claim that involves flood damage must be reviewed by a
flood claim specialist before being sent to a claims adjuster. All other property
insurance claims can be sent to the claims adjuster without this step.

A) When
B) Decision Table
C) Constraints
D) Declare Expressions

Answer: A

---
Q. Which of the following would be typical data stored in a Pega Data Source?

A) Insurance Policy Data

B) Customer Details
C) Delivery Options
D) Case Data

Answer: C

---

Q. A fully stated requirement with no missing information is ____________.

A) Complete
B) Current
C) Consistent
D) Cohesive

Answer: A

---

Q. Drag the words into the correct boxes to complete the statement.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. A service level agreement describes the following behavior: The service level
provides a four-hour initial delay. If the case urgency is set to 10 and the case
reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon
Wednesday?

A) 60
B) 100
C) 50
D) 80

Answer: A

---

Q. Which statement best describes the difference between a local flow action and a
connector flow action?

A) A local flow action can be reused within a flow rule, while a connector flow
action cannot
B) A connector flow action completes an assignment, while a local flow action does
not
C) A connector flow action can be reused within a flow rule, while a local flow
action cannot
D) A local flow action can be configured for a decision rule, while a connector
flow action cannot
Answer: A

---

Q. UCom wants its shopping website to share an update about order acceptance and
the expected delivery time of the product. Which Automation Step is most suitable
to achieve this objective?

A) Send Notification
B) Update Case
C) Post to Pulse
D) Push Notification

Answer: A

---

Q. How does the Passed Deadline interval differ from the Goal and Deadline
intervals?

A) Passed Deadline intervals do not have Urgency values.

B) Goal and Deadline intervals do not repeat.
C) You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio
only.
D) Passed Deadline intervals do not have escalation actions.

Answer: B

---

Q. Select two benefits of adopting a rule delegation strategy. (Choose Two)

A) Adopting a delegation strategy can help deliver applications more quickly by

incorporating business users in the development process.
B) Adopting a rule delegation strategy enables business users and architects to
focus on their specific tasks related to application development and maintenance.
C) Adopting a delegation strategy enables architects to limit the availability of
application changes to specific users and access groups to manage application
updates.
D) Adopting a rule delegation strategy can help improve the business’s ability to
adapt to changing business conditions.

Answer: B, D

---

Q. Drag the words from the bottom into the correct boxes.

Solution: Determine whether the given solution is correct?

A) Correct
B) Incorrect

Answer: A

---

Q. The goal of security features in a Pega Platform™ application is to maintain

which three of the following concepts? (Choose Three)

A) Integrity
B) Extensibility
C) Confidentiality
D) Availability
E) Maintainability

Answer: A, C, D

---

Q. Match the correct Answer in box.

Solution: Determine whether the given solution is correct?

A) Correct
B) Incorrect

Answer: A

Here is the formatted example including the new questions and answers:

---

Q. You have a requirement to create an email Correspondence that built-on

applications can reuse. In which two Layers of the Enterprise Class Structure could
you apply the email Correspondence Rule? (Choose Two)

A) Implementation
B) Pega PlatformTM
C) Division
D) Organization

Answer: C, D

---

Q. You configure a service level to adjust assignment urgency to 100 when the goal
interval lapses. How does the assignment urgency impact the deadline and passed
intervals?

A) Urgency value remains at 100, but other service level processing continues.
B) Service level processing is halted until the assignment is completed.
C) The user is notified that the maximum urgency value has been reached.
D) Urgency value continues to increment as configured.

Answer: A

---

Q. Which of the following flow shapes should be used to route a work item?

A) Router
B) Decision
C) Assignment
D) Utility

Answer: C
---

Q. When does the Status of a case change when a Work Status change is configured on
an Assignment shape? (Choose One)

A) At the start of the Flow (Process) containing the Assignment shape

B) Upon completion of the Assignment
C) On the Connector prior to the Assignment shape
D) When the Case reaches the Assignment shape and the Assignment Object is Created

Answer: D

---

Q. Drag the Stage type to the appropriate description.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. What does the basic Text Area (pxTextArea) control do?

A) Presents the property as a multi-line HTML text field, which provides a

presentation of text that is always a `read-only' display
B) Presents the property as a multi-line HTML text field, which provides an input
or `read-only' display area for a large amount of text
C) Presents the property as a single-line HTML text field, which provides an input
or display area for text
D) Presents the property as a multi-line HTML text field, which provides an input
area for a large amount of text. Cannot be marked as `read-only'

Answer: B

---

Q. Which statement best describes the behavior observed when running a flow in
draft mode?

A) UI fields marked as required can be skipped when running the flow

B) Service levels are ignored when running the flow
C) Decision outcomes are chosen by the user if the decision rule cannot be found
D) Flows can be saved even if rules have not been configured for flow shapes

Answer: B

---

Q. Which two requirements ensure that valid data is used in a case? (Choose Two)

A) The data is the correct field type

B) The data is organized in a data type
C) The data is locally sourced
D) The data fits the business logic
Answer: A, D

---

Q. Drag the words from the bottom to best complete the sentences.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. An application references a data element found in the Work- class. How is this
rule inherited by the application?

A) By adding the ruleset that contains the property to the application.

B) By applying pattern inheritance.
C) By applying directed inheritance.
D) By naming PegaRULES as the built-on application.

Answer: C

---

Q. Which two of the following options are associated with Wait Steps? (Choose Two)

A) Approval
B) Timer
C) Dependency
D) Paused
E) Case dependency

Answer: B, E

---

Q. Select two benefits of adopting a rule delegation strategy. (Choose Two)

A) Adopting a rule delegation strategy can help improve the business’ ability to
adapt to changing business conditions.
B) Adopting a delegation strategy can help deliver applications more quickly by
incorporating business users in the development process.
C) Adopting a delegation strategy enables architects to limit the availability of
application changes to specific users and access groups to manage application
updates.
D) Adopting a rule delegation strategy enables business users and architects to
focus on their specific tasks related to application development and maintenance.

Answer: A, D

---

Q. Drag the words into the correct boxes to complete the statement.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. A purchase request case is created by an employee. After submitting, the case is

assigned to the manager for review. If approved, the case is assigned to the
Accounts Payable department where an agent will review and, pending audit, will
approve payment. To determine what type of routing to apply to each assignment,
what question do you ask yourself?

A) How long does the work take to complete?

B) Can the work be delegated to other users?
C) Is any special correspondence needed?
D) Who should do the work?

Answer: D

---

Q. A requirement states: When a business guest checks out of a hotel, the guest
must complete a hotel review to receive a corporate discount. Select the case type
relationship that satisfies the requirement.

A) Configure checkout request as a child case of hotel review.

B) Configure hotel review as a parallel process to the checkout request.
C) Configure hotel review as a child case of the checkout request.
D) Configure both checkout request and hotel review as top-level cases.

Answer: C

---

Q. The goal milestone in a service level defines that amount of time _______.

A) allowed for a user to advance to the next stage

B) in which the case or step must be completed
C) allowed before an assignment is considered overdue
D) in which the case or step should be completed

Answer: D

---

Q. Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application. (Choose Three)

A) Pega Express is client-focused and outcome-driven.

B) Pega Express unlocks the power of Pega.
C) Pega Express is a new, cutting-edge delivery approach.
D) Pega Express manages risk and delivers with consistency.

Answer: A, B, D

---
Q. A transaction dispute case type allows customers to dispute a bank card
transaction for one of three reasons:
- Stolen card
- Duplicate charge
- Fulfillment error
Most disputes for stolen cards occur at two vendors. MegaMart and Maxvalu. The
fraud analyst requests a report that displays stolen card disputes meeting the
following thresholds: Given the following filter conditions, which logic statement
returns the correct subnet of transaction disputes?

A) (F1 AND F3) OR (F3 AND F4) OR F5

B) ((F1 AND F3) OR (F2 AND F4)) AND F5
C) F1 AND F2 AND F3 AND F4 AND F5
D) (F1 AND F3) OR (F2 AND F4) OR F5

Answer: B

---

Q. A customer views a product available in multiple color options. The customer

must select only one color for each product. Which UI control allow a developer to
present the user with all color choices at once, without prompting or clicking,
while ensuring that the user can only select one of the color options?

A) Drop-down
B) Text input
C) Check box
D) Radio buttons

Answer: D

---

Q. While running through a case life cycle, a business stakeholder notices a

problem in a summary view. The view should be read-only but half of the form can be
edited. How can the business stakeholder communicate this problem to the
development team using Agile Workbench?

A) Create a bug
B) Create a story
C) Create a note
D) Create a comment

Answer: A

---

Q. In the following partial case life cycle, a manager must contact a job applicant
to schedule an interview. The interview should be scheduled within 2 business days
after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the _______.

A) Schedule Interview process

B) Schedule Interview step
C) Interview stage
D) Case type

Answer: B
---

Q. You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

A) Thread
B) Application
C) Node

Answer: C

---

Q. A Collect Information step in the case life cycle sets the case status to
Pending-Approval. When does the case status automatically update?

A) Case status cannot update automatically

B) At the beginning of the step
C) At the end of the step
D) At the end of the process containing the step

Answer: B

---

Q. Select two correct statements about Agile Studio and Agile Workbench. (Choose
Two)

A) Work items created in Agile Workbench are only accessible in Agile Workbench.
B) Features are the only work items available in Agile Workbench.
C) Agile Studio is integrated with Agile Workbench through Dev Studio.
D) Agile Workbench is accessed through App Studio.

Answer: C, D

---

Q. How do you configure an action set on a button to clear user selections and then
review the previous actions on the case?

A) First, configure a Click event with a View History action. Next, add a Refresh
action to the event.
B) First, configure a Click event with a Refresh action. Next, configure a Double-
click event and a View History action.
C) First, configure a Click

event with a Refresh action. Next, add a View History action to the event.
D) First, configure a Click event with a Refresh action. Next, configure a Click
event and a View History action.

Answer: C

---

Q. Which statements about the following case are true? (Choose Two)

A) Stage 1 is a resolution stage.

B) Stage 2 is an alternate stage.
C) Stage 1 is a primary stage.
D) Stage 2 is a resolution stage.
E) Stage 1 automatically transitions to Stage 2.

Answer: C, D

---

Q. You are designing a medical claim case type and have the following requirement:
Medical claims must be resolved within 5 days. To meet this requirement you need to
set the _____ in the service level to 5 days.

A) Passed deadline
B) Goal
C) Urgency
D) Deadline

Answer: D

---

Q. Which of the following statements is true about automation shapes?

A) An Automation shape can be used to change the stage of a case.

B) An Automation shape can be used to configure the service-level agreements for a
case type.
C) An Automation shape can be used to delete a case.
D) An Automation shape can be used to create views.

Answer: A

---

Q. Which configuration informs a user by email when an assignment is added to the

user's worklist?

A) Configure the case type to send assignment notifications to assigned users.

B) Add a Send Notification step to the process after the assignment to notify the
assigned user.
C) Add a Send Email step to the process after the assignment to notify the assigned
user.
D) Configure a service level to send a notification to the assigned user.

Answer: A

---

Q. Match the correct Answer in box.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

A) Send notification
B) Update case
C) Push notification
D) Post to pulse

Answer: A

---

Q. Which two aspects of application delivery are improved by using Direct Capture
of Objectives? (Choose Two)

A) Speed
B) Accuracy
C) Testing
D) Coding

Answer: A, B

---

Q. When you configure a multi-step form, where do you identify the navigation
template?

A) At the case level

B) At the stage level
C) At the process level
D) At the assignment level

Answer: C

Here is the formatted example including the new questions and answers:

---

Q. An event center has a case type that allows customers to book a dining room for
events. After customers provide basic information and indicate whether they want
catering for the event, the following behavior occurs: Which two options do you use
to configure the case type to achieve the requested behavior? (Choose Two)

A) Create a parallel process for providing the customer with the rental rate quote.
B) Configure the menu preferences and appointment data fields with a visibility
condition if the customer selects the catering checkbox.
C) Create a process for customers to indicate menu preference. Add the process as a
case-wide optional action.
D) Create a checkbox for the customer to indicate whether they want catering for
the event. Add a decision shape that evaluates whether the customer checks the box.

Answer: B, D

---

Q. Which requirement can you satisfy by using an optional action?

A) Require a separate approval Process whenever an order exceeds USD 10,000.

B) Reassign any Task that remains open after three days to another user.
C) Allow a user to transfer a Case to another employee at any Stage of the Case.
D) Allow a user to transfer a Case to another employee at any Stage of the Case.

Answer: C

---

Q. Which two statements about Rules are correct? (Choose Two)

A) It is best to create all your Rules in Dev Studio manually.

B) When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.
C) The system automatically updates Rules when you make a change in App Studio.
D) You can make Rules that you create in Dev Studio available to users in App
Studio.

Answer: C, D

---

Q. You use the Clipboard tool to perform which two tasks? (Choose Two)

A) Test whether a declarative expression properly calculates a target value.

B) Test case behavior by setting property values for an open case.
C) Test a rule to determine whether the rule executes correctly.
D) Review the current values of case data.

Answer: B, D

---

Q. Which statement best describes the difference between a local flow action and a
connector flow action?

A) A connector flow action can be reused within a flow rule, while a local flow
action cannot
B) A local flow action can be configured for a decision rule, while a connector
flow action cannot
C) A local flow action can be reused within a flow rule, while a connector flow
action cannot
D) A connector flow action completes an assignment, while a local flow action does
not

Answer: C

---

Q. Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

A) Elaborate upon draft flows first, then draft the UI

B) Elaborate upon the draft UI first, then flow drafts
C) Elaborate whichever one is more complex first
D) Elaborate upon draft flows and UI simultaneously

Answer: C

---
Q. How do you guide users through an application form without requiring user
training?

A) Add an optional action to the case to explain the task.

B) Add the corresponding step to an appropriate stage.
C) Add an instruction to the assignment.
D) Send a notification to the assigned user.

Answer: C

---

Q. Which two dependencies do you enforce with a Wait step? (Choose Two)

A) Preventing a case from resuming until an automated decision executes

B) Pausing a case until another case (or all cases) reach a specified status
C) Preventing a case from entering a stage until a condition is met
D) Pausing a case until a predetermined time expires

Answer: B, D

---

Q. Drag the words to complete the statement.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. Drag the appropriate attribute to the use case scenario.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. What three questions should you answer to create effective correspondence?

(Choose Three)

A) Who is the user that receives the correspondence?

B) How often should you send correspondence?
C) How will the correspondence be sent?
D) When does the correspondence need to be sent?
E) Which email server should the correspondence use?

Answer: A, C, D

---

Q. Key Performance Indicators (KPIs) are used to ______________.

A) Determine whether an application has satisfied all of its requirements
B) Determine whether or not an application has implemented all of its
specifications
C) Verify whether end users are satisfied with the application
D) Determine if an application has met all of its business objectives

Answer: D

---

Q. In an insurance claim application, you have the following requirement: All

claims must be processed within 1 week. To meet this requirement you configure a
service level. Where should the service level be configured?

A) The process
B) The step
C) The stage
D) The case type

Answer: A

---

Q. Select each use case on the left and drag it to the appropriate router on the
right.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. Consider the following user story: Which two questions help you define the
fields for the user view? (Choose Two)

A) Will field information about the temporary member be stored in an external

database?
B) Do the fields about the temporary member need to be displayed in multiple
languages?
C) What fields does the account owner need to see to be able to add a temporary
member?
D) How do the fields for the temporary member need to be displayed?

Answer: C, D

---

Q. You want to capture the delivery method for a purchase request. The options are
Standard, Premium, or Next Day. You use the Data Model tab to create the property.
How would you define the list with the delivery options?

A) Picklist
B) Radio button
C) Field group (list)
D) Text (paragraph)
Answer: A

---

Q. Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email. Which two configurations, when applied in combination, achieve
this behavior? (Choose Two)

A) Add a Send Email step and enable the option to include attachments.
B) Enable email notifications on the case type.
C) Add a Send Email step and compose the message to reference the relevant
properties.
D) Add a Create PDF automation that references the Patient visit summary view.

Answer: C, D

---

Q. Choose two use cases that require the configuration of conditional paths within
the case type. (Choose Two)

A) A shopping application requires a guest to fill out payment information. A user

who enters a membership number skips the payment information step.
B) An application requires customers to specify the type of request from a drop-
down list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.
C) A scholarship eligibility application requires students to enter standardized
test scores. Students with qualifying test scores can schedule an interview.
Students without qualifying test scores receive a rejection email.
D) A catering booking application requires customers to enter information about the
expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.

Answer: B, C

---

Q. Adding instructions to a step _________.

A) Describes the business value of the step

B) Instructs an architect how to build the step
C) Describes to an end user what should be done in a step
D) Defines what a step should do

Answer: C

---

Q. An insurance company offers personal property insurance. Jewelry is a special

type of personal property. Jewelry coverage requires that the user managing the
request is trained to appraise jewelry. Assignments for jewelry appraisals must go
to skilled users. Which routing approach would you use?

A) Route requests to a decision table that routes the request to a work group in a
location where there are users who have appraisal skills.
B) Route requests to a work group whose members have the skill rating parameters.
C) Route requests to a reporting manager who assigns the request to a user to
ensure fast processing.
D) Route directly to users who are members of a work group that uses skill rating
parameters

Answer: B

---

Q. During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

A) User Story
B) Feedback
C) Status
D) Bug

Answer: D

---

Q. Select the characteristic used to identify candidate rules to be delegated to

business users.

A) Changing business conditions require that the rule be managed without IT

intervention.
B) Ownership of changes to delegated rules changes from work group to work group.
C) Frequent changes are needed to continuously redefine the user experience.
D) Changes to business conditions require that the rule be managed with IT
intervention.

Answer: A

---

Q. Drag the terms from the bottom to best complete the sentence.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. Identify three ways AI enables Pega Platform™ applications to achieve better

outcomes. (Choose Three)

A) Predictive and adaptive analytics increase operational effectiveness by

anticipating missed deadlines.
B) Process and Task mining increases operational inefficiencies throughout the
business process.

C) Customer interactions are personalized by using AI-generated next best actions.

D) Natural language processing (NLP) takes unstructured text and converts it into
actionable data.
E) AI-generated imagery entertains customers as they await Case resolution.
Answer: A, C, D

---

Q. A business architect has developed a new process for a case type. To verify that
the UI elements collect the expected result, you want to test the process and the
fields. Which two configurations, when used together, allow you to record a set of
interactions and save the test result to verify process functionality? (Choose Two)

A) Create a scenario tests for the case type.

B) Create a unit test for the case type.
C) Add explicit assertions on the Scenario testing landing page.
D) Add explicit assertions on the UI elements.

Answer: C, D

---

Q. A report contains the following columns: Case ID (.pylD), Work Assignment

Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder
(.Policyholder), and Case Status (.pyStatusWork). Which of the columns need to be
optimized so the rule form does not produce a performance warning? (Choose Two)

A) Policy Number
B) Case Status
C) Case ID
D) Policy Holder
E) Work Assignment Urgency

Answer: A, D

---

Q. You are configuring a Confirm and Pay view that includes a payment type
selection list. The following image shows the Credit Card Type selection list. One
of the payment options is PayPal. PayPal requires users to confirm order details on
the PayPal website. How do you configure the link to PayPal to display only when
users select PayPal as their payment option?

A) Configure the visibility based on a required when condition

B) Configure a disable when condition on the PayPal link property.
C) Configure a visible when condition expression for the PayPal link control.
D) Configure the PayPal link property to be visible when it is not blank.

Answer: C

---

Q. Select the name of the Studio that hosts Deployment Manager, Pega's tool for
designing, configuring, and managing pipelines for Application delivery.

A) Admin Studio
B) Prediction Studio
C) App Studio
D) Dev Studio

Answer: A
---

Q. Drag the words to complete the statement.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. In a hiring application: - An employee interviews the candidate. - The Human

Resources (HR) team creates and sends the offer letter. - The Information
Technology (IT) team assigns the workstation. - The facilities team assigns the
work desk. To meet these requirements, what persona do you create?

A) Employee, IT, Facilities

B) Employee, HR, Facilities
C) Employee, HR, IT Facilities
D) HR, IT, Facilities

Answer: B

---

Q. Drag the Stage type to the appropriate description.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. Which two actions can you perform from the Explore Data landing page? (Choose
Two)

A) Edit medical facility data for a health insurance application.

B) Create a pie chart for customer satisfaction data.
C) Create a new Sales data field to reference an Insight Rule.
D) Filter, sort, or group data for product inventory.

Answer: B, D

---

Q. Which explorers can be used to view properties for a data object in your
application? (Choose Two)

A) Case Explorer
B) Records Explorer
C) Application Explorer
D) Data Explorer

Answer: A, C
---

Q. Pega Express is a light, design-focused delivery approach.

A) True
B) False

Answer: A

---

Q. In which situation is it appropriate to use a multi-step form?

A) An expense report must be reviewed by an employee’s manager, senior manager, and

director.
B) An onboarding case requires an IT member to set up the new hire’s hardware and a
facilities member to set up the new hire’s desk.
C) A course selection case requires university students to choose courses they are
interested in taking. Their proposed schedule must be approved by their academic
advisor.
D) A job application case requires the applicant to fill out personal information,
enter job history, and provide a cover letter.

Answer: D

---

Q. You can apply Pega Express™ values and best practices to Pega projects by using
either Pega Express phases or an alternate delivery approach.

A) True
B) False

Answer: A

---

Q. In which two situations do you use a Data Transform? (Choose Two)

A) Create a Data Record.

B) Copy data from one page to another.
C) Copy data from one page to another.
D) Create properties after creating a Case.

Answer: B, C

---

Q. Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email. Which two configurations, when applied in combination, achieve
this behavior? (Choose Two)

A) Add a Send Email step and enable the option to include attachments.
B) Enable email notifications on the case type.
C) Add a Send Email step and compose the message to reference the relevant
properties.
D) Add a Create PDF automation that references the Patient visit summary view.

Answer: C, D

---

Q. Customers check their membership status with a company loyalty program by

entering their full name and member ID number. Once the membership status is
returned, the customer either abandons the case or makes changes to their
membership. If the member chooses to make changes, a case ID is assigned to the
request. Which two configurations, when applied in combination, achieve this
behavior? (Choose Two)

A) Configure the case type to create temporary cases.

B) Configure the stage to resolve the case.
C) Add a decision shape to the process.
D) Add a Persist case step to the case life cycle.

Answer: C, D

---

Q. You are preparing to delegate a number of business rules. What three

prerequisite actions must be taken before you can delegate the business rules?
(Choose Three)

A) Ensure a ruleset that will contain the delegated rules exists.

B) Ensure the delegated rules are added to a locked ruleset.
C) Ensure a ruleset exists for the users who will manage the delegated rules.
D) Ensure an access group exists for the users who will manage the delegated rules.
E) Ensure the delegated ruleset exists in the Production rulesets list.

Answer: C, D, E

---

Q. When defining a new case type, the best course of action is to:

A) Identify steps and their processes, then add stages to reference the steps
B) Identify stages, then add steps, and then define processes
C) Identify processes, then add stages, and then add steps
D) Identify processes, then steps, and then stages

Answer: C

---

Q. You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

A) Picklist
B) Boolean
C) Text (paragraph)
D) Text (paragraph)

Answer: A

---
Here is the formatted example including the new questions and answers:

---

Q. Case life cycle design is a model to ______________ and _______________.

A) Define how work is completed for each specific customer request

B) Define the user interface appearance
C) Define a structure to create, process, and resolve work
D) Define processes and steps to implement the three necessary stages of work

Answer: A, C

---

Q. Which requirement could be satisfied with an optional action?

A) Reassign any task that remains open after three days to another user.
B) Require a separate approval process whenever an order exceeds USD10,000.
C) An application randomly sends a survey to customers once their case is resolved.
D) Allow a user to transfer a case to another employee at any stage of the case.

Answer: D

---

Q. When designing a case, it is recommended that each stage be decomposed into no

more than ______ steps.

A) 6 to 10
B) 15
C) 5 to 9
D) 10 to 15

Answer: D

---

Q. A life insurance company has satellite offices in various countries. Each

satellite office has its own work queue. Company policy requires that life
insurance underwriting is assigned to offices based on the residence of the policy
owner. Which routing approach supports this requirement?

A) Route the assignment to the correct work queue based on business logic.
B) Route the assignment to the correct work queue using skill-based routing.
C) Route the assignment to the correct work queue using an authority matrix.
D) Route the assignment to a specific underwriter based on business logic.

Answer: A

---

Q. How do you guide users through an application form without requiring user
training?

A) Add the corresponding step to an appropriate stage.

B) Send a notification to the assigned user.
C) Add an optional action to the case to explain the task.
D) Add an instruction to the assignment.

Answer: D

---

Q. You are designing a medical claim case type and have the following requirement:
Medical claims must be resolved within 5 days. To meet this requirement you need to
set the _____ in the service level to 5 days.

A) Urgency
B) Deadline
C) Passed deadline
D) Goal

Answer: B

---

Q. Which requirement could be satisfied with an optional action?

A) Reassign any task that remains open after three days to another user.
B) An application randomly sends a survey to customers once their case is resolved.
C) Allow a user to transfer a case to another employee at any stage of the case.
D) Require a separate approval process whenever an order exceeds USD10,000.

Answer: C

---

Q. Which two statements about Rules are correct? (Choose Two)

A) It is best to create all your Rules in Dev Studio manually.

B) When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.
C) The system automatically updates Rules when you make a change in App Studio.
D) You can make Rules that you create in Dev Studio available to users in App
Studio.

Answer: C, D

---

Q. As part of a reservation case type that manages car rentals, clients can review
their past rentals by selecting from a list of rental cases. What field type do you
configure to achieve this behavior?

A) Case reference
B) Query
C) Embedded data
D) Data reference

Answer: A

---

Q. An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used
to minimize clutter on the order form? (Choose Two)
A) Checkbox
B) Autocomplete
C) Dropdown
D) Radio buttons

Answer: B, C

---

Q. You have been asked to create a pie chart that shows the number of cases each
manager has created. A list report contains columns for manager name, case ID, and
office. How do you configure the list report in order to create the pie chart?

A) Group the case ID column.

B) Summarize the manager name column.
C) Summarize the case ID column.
D) Group the manager name column.

Answer: C

---

Q. An Assignment uses the Service-Level Agreement described in the following list.

Passed Deadline intervals can repeat.
-Initial Urgency: 5
-Goal: 12 hours and increase Urgency by 10
-Deadline: 24 hours and increase Urgency by 15
-Passed Deadline: 4 hours, increase Urgency by 20, and limit events to 5

What is the Assignment Urgency 36 hours after the Case reaches the Assignment?

A) 85
B) 70
C) 50
D) 90

Answer: D

---

Q. In which of the following situations would you use a data transform? (Choose
Two)

A) Create properties after the case has been created

B) Copy data between pages
C) Execute a Flow Action
D) Set default values when creating a case

Answer: B, D

---

Q. True Or False: Alternate stages automatically execute in sequential order.

A) True
B) False

Answer: B
---

Q. Consider the lifecycle illustration below; Which automated steps may only be
added via the process modeler? (Choose Two)

A) Stage 2, step 3
B) Stage 2, step 5
C) Stage 3, step 2
D) Stage 3, step 1
E) Stage 1, step 1

Answer: A, E

---

Q. The Organization layer is the only layer in which you find technical assets.

A) True
B) False

Answer: B

---

Q. Drag the role to the appropriate description.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

---

Q. A software company wants customers to receive troubleshooting support easily.

New customers prefer to get assistance by using a call center while more
experienced customers prefer using the online company forum. Which three of the
following statements are true? (Choose Three)

A) Customer obtains troubleshooting assistance is a microjourney

B) Customer obtains troubleshooting assistance is a journey
C) Experienced customer obtains troubleshooting assistance by using the online
forum is a journey
D) Experienced customer obtains troubleshooting assistance by using the online
forum is a microjourney
E) New customer obtains troubleshooting assistance by using a call center is a
journey
F) New customer obtains troubleshooting assistance by using a call center is a
microjourney

Answer: B, D, F

---

Q. Which two configuration are used for three bank account type option with single
control. How do we configure so that user can’t select more than one? (Choose Two)
A) Button
B) Checklist
C) Radio button
D) Dropdown

Answer: C, D

---

Q. You have a requirement to add a bank routing number field to a view. Routing
numbers must contain nine digits. How would you configure the field to support this
requirement?

A) Use a decimal property type and make the field required.

B) In edit validate rule, configure a function to test for a routing number
pattern.
C) Set the minimum and maximum values to 9 in a text field.
D) Use an edit validate rule that validates the routing number pattern.

Answer: D

---

Q. An event center has a case type that allows customers to book a dining room for
events. After customers provide basic information and indicate whether they want
catering for the event, the following behavior occurs: Which two options do you use
to configure the case type to achieve the requested behavior? (Choose Two)

A) Create a process for customers to indicate menu preference. Add the process as a
case-wide optional action.
B) Create a parallel process for providing the customer with the rental rate quote.
C) Configure the menu preferences and appointment data fields with a visibility
condition if the customer selects the catering checkbox.
D) Create a checkbox for the customer to indicate whether they want catering for
the event. Add a decision shape that evaluates whether the customer checks the box.

Answer: C, D

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Q. Which of the following statements is true about automation shapes?

A) An Automation shape can be used to change the stage of a case.

B) An Automation shape can be used to configure the service-level agreements for a
case type.
C) An Automation shape can be used to delete a case.
D) An Automation shape can be used to create views.

Answer: A

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Q. When an auto accident claim is resolved in the Resolve stage, email

notifications must be sent automatically to the adjuster who inspected the car, to
the insured party, and to the insurance agent who verified the claim. How do you
configure the resolve process to support this requirement?

A) Add a Send Email step as an optional action.

B) Route an Approval step to the required parties.
C) Route the email to all the recipients in a Collect Information step.
D) Add a Send Email step and include all required parties.

Answer: D

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Q. Select two correct statements about Agile Studio and Agile Workbench. (Choose
Two)

A) Agile Studio is integrated with Agile Workbench through Dev Studio.

B) Work items created in Agile Workbench are only accessible in Agile Workbench.
C) Agile Workbench is accessed through App Studio.
D) Features are the only work items available in Agile Workbench.

Answer: A, C

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Q. A requirement defines what an application must do or satisfy to meet one or more

________?

A) Objectives
B) Use Cases
C) User Stories
D) Specifications

Answer: D

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Q. Drag the words into the correct boxes to complete the statement.

Solution: Determine whether the given solution is correct?

A) Incorrect
B) Correct

Answer: B

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Q. When developing the initial entity relationship diagram, it is not necessary to

document standard case data such as _____, _____, and _____ as Pega automatically
creates and updates these data elements for us. (Choose Three)

A) Case creation date

B) Current case status
C) Unique case ID
D) Case creation reason
E) Case resolution due date

Answer: A, C, E

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Q. Consider the following scenario: - During the Interview process for a Job
Application case, an administrative assistant selects the date and location of the
interview. - Next, an email invitation is sent to the candidate. - During the
interview, the hiring manager captures notes from the discussion. - Finally, the
candidate is assigned a technical exercise and the results are added to the case.

Select two step names that follow the guidelines for identifying and naming the
steps in the process. (Choose Two)

A) Technical Exercise
B) Notify Candidate
C) Ask Questions
D) Schedule Interview

Answer: B, D

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Q. In a Mortgage Loan Case Type, applicants enter data in the Credit score, Income,
Assets, Liabilities, and Loan amount fields. The data is submitted on different
processes in the Case Type. The system informs applicants that, based on the data
they provided in the Financial information Stage, there are no loans available, and
the Case does not enter the Loan Stage. How would you configure the Case Type to
perform the data validation described in this scenario?

A) Set the control for each field to allow only valid data.
B) Configure business logic validation on each form.
C) Configure business logic validation on the Loan Stage.
D) Configure business logic validation on the Financial information Stage.
E) Set each field to the appropriate Field Type to test for valid data.

Answer: C

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Q. A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?

A) Offering job to prospective employee

B) Verifying prospective employees work references
C) Declining offer to prospective employee
D) Running a criminal background check

Answer: D

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