Assessment 2 - Multiple-Choice Questions - Attempt Review 2

2/20/23, 8:59 AM Assessment 2: multiple-choice questions: Attempt review
Started on Monday, 13 February 2023, 5:47 PM

State Finished
Completed on Monday, 13 February 2023, 6:12 PM
Time taken 24 mins 6 secs
Grade 20.67 out of 40.00 (52%)
https://ola.rics.org/mod/quiz/review.php?attempt=309407&cmid=117070 1/22
Question 1
Incorrect
Mark 0.00 out of 2.00
Your firm represents a client involved in a controversial infrastructure project. The project will see large areas of greenbelt built on. You learn
the house of a friend will be subject to an unwelcome compulsory purchase order. Your friend is unaware of this. What ethical issues does
this situation present?
Select one or more:

a. Whistleblowing.
b. Conflicts of interest. 
c. Client’s best interests.
d. Competence and care. 
Your answer is incorrect.
You will naturally be concerned at this imminent unwelcome news for your friend, which gives you an interest in warning your friend.
However, this warning would not necessarily be in the interests of your client, so this raises a concern about client best interests and
creates a conflict of interest. However, there is nothing to blow the whistle about and no concerns to do with competence and care.
Question 2
Correct
A colleague suggests that your firm should start using a new drone system for mobile mapping. While you have used drones in the past, this
system is different in that the drones will be controlled by an artificial intelligence system with minimal human input. Which of these possible
responses are in accordance with the RICS Rules of Conduct?
Select one or more:

a. Ensure that the system is safe before agreeing. 
b. Ensure that the system delivers accurate results before agreeing. 
c. Ensure that you have a good understanding of how the system works before agreeing. 
d. Refuse.
Your answer is correct.
Question 3
Incorrect
You’re employed as a surveyor by an architecture company. Upon completing a contract, you’re informed that there are some more
contracts coming up, which the architecture firm is considering surveyors for. One of the senior architects informs you that his child is
looking for a role as a trainee chartered surveyor and states in no uncertain terms that if their child is able to get a job in your company, the
further contracts are yours. What ethical issues does this situation present?
Select one or more:

a. Fairness.
b. Acting in a way that promotes trust in the profession. 
c. Duty to obey the law.
d. Confidentiality. 
This isn’t a case of obeying the law or confidentiality. The key issues here are fairness and acting in a way that promotes trust in the
profession. Fairness is relevant because it is unfair to take on a candidate in exchange for a contract. It is unfair to other candidates,
because it means access to the job is provided on the basis of family connections and not individual merit – other candidates with superior
qualifications may be excluded from the job, and not for good reasons. In other words, this approach is not meritocratic. You also run the
risk on undermining trust in the profession if your unmeritocratic approach to hiring becomes known.
Question 4
Correct
You are aware that your client’s properties in a large housing development, which you manage, do not comply with fire safety regulations
that have been introduced following a tragedy at a similar site. New tenants are about to move into one of the properties, but your client has
asked you not to mention the discrepancy to them. Which of the following courses of action is supported by your professional obligations?
Select one:
a. Accept the client’s instructions as you are required to act on their behalf.
b. Try to discourage the tenants from moving in by dropping hints, without saying anything specific.
c. Agree not to bring it to the tenants’ attention now, as long as the client promises to bring the properties into compliance soon.
d. Let the client know that you are not prepared to comply with this request and explain to the client that they should ensure the 
properties comply with regulation and inform the local authorities.
Question 5
Incorrect
You're working in a country which has health and safety laws, but the laws are not enforced. Construction workers don't take health and
safety seriously. Your firm is in a consortium with a local construction firm. You visit a site and none of their workers is wearing helmets.
What ethical issues does this situation present?
Select one or more:

a. Taking responsibility. 
b. Exploitation.
c. Competence. 
d. Duty of care.
Answer (a) is relevant since this situation requires you to address a problem that some would be tempted to ignore, going beyond the day-
to-day demands of your job. (d) is also necessary, i.e. taking care of those you work with. However, there are no grounds for concern about
exploitation or competence.
Question 6
Correct
You work for a construction company that has been commissioned to carry out a large scale project. The project is hindered by
environmental regulations which require that the building projects cannot be carried out in areas of protected green space. Your company’s
clients are confident that the authorities will not notice, and the senior managers of your company are happy to go along with the client, as
it’s a particularly lucrative piece of work. What ethical issues does this situation present?
Select one:
a. Promote the financial interests of the business.
b. Loyalty.
c. Duty to obey the law. 
d. Confidentiality.
Question 7
Correct
Your firm is supervising the renovation of one of the country’s most prestigious horse racing courses. Your client, the course owner, offers
you free attendance in the VIP box for a whole season if you can deliver the project ahead of time and below budget. Which of these
possible responses is recommended by the RICS Rules of Conduct?
Select one:
a. Refuse on the grounds that it could create an undue incentive to focus on costs and timescales at the expense of other 
important considerations.
b. Refuse on the grounds that it is a bribe.
c. State that if this incentive is set out transparently in the contract, you will accept.
d. If you succeed as incentivised, accept the free entry but register it in accordance with your firm’s gifts policy.
Question 8
Partially correct
Your firm pays a company for work on a project, which results in a loss to the firm. To cover these costs, you are asked to make a junior
colleague redundant. What ethical issues does this situation present?
Select one or more:

a. Fairness.
b. Taking responsibility.
c. Treating others with respect. 
d. Ensuring the financial stability of the company. 
Your answer is partially correct.
All of these duties are relevant. Fairness is relevant because it looks unfair to make the junior colleague redundant to compensate the
losses of a bad business choice. Taking responsibility is relevant because you are asked to make this difficult decision and to inform the
junior colleague. Treating others with respect is relevant because you have been asked to make a decision that is potentially quite
disrespectful to the junior colleague. Ensuring the financial stability of the company is relevant because this is what motivates the need to
make redundancies.
You have correctly selected 2.
Question 9
Incorrect
You're working in another country where your firm is in a consortium with a construction firm. This firm appoints a project manager who is
the sibling of the construction firm's Managing Director. You know this individual was not the best candidate and in fact is barely qualified to
do the job. It's a complicated project and you foresee chaos. The outcome is likely to be cost overruns, quality shortfalls and disputes with
the client. All this could create hassle and unpaid extra work for your firm, as well as a very poor experience for the client. What ethical
issues does this situation present?
Select one or more:

a. Competence.
b. Promise-keeping. 
c. Fairness.
d. Client’s best interests. 
There is a question whether the project manager is competent as per (a) and whether their appointment is in the client's best interests as
per (d). Also, as per (c) there is a question of whether the appointment was fair to other candidates who would have been better for the job.
However, there are no issues to do with promise keeping.
Question 10
Partially correct
You witness a colleague, on a number of occasions, taking home stationery supplies from the storeroom. You know that they did not have
permission to do this. What ethical issues does this situation present?
Select one or more:

a. Honesty. 
b. Trust. 
c. Whistleblowing.
d. Taking responsibility.
The situation raises all these concerns. Your colleague is displaying a lack of honesty and is thereby breaching trust. You might be required
to blow the whistle, though perhaps a conversation with your colleague might be in order first. The situation requires you to take
responsibility, in that it requires you to address a problem that some would be tempted to ignore, going beyond the day-to-day demands of
your job.
Question 11
Correct
One of your colleagues from the bank has set up a group on a social media app for staff who work for your small surveying firm. The group
is private and only people who work in the firm are admitted. You see that people are posting rude comments about the personal
appearance of a member of staff in the firm who is not a member of the group. Which of the following ethical issues are relevant to this
situation?
Select one or more:

a. Confidentiality.
b. Bullying. 
c. The public interest.
d. Respect. 
Question 12
Partially correct
You are a junior surveyor and have been working for a company for six months. You’re given a project that is far above your level of
competency, and you are concerned that you may make mistakes due to inexperience. You’re also keen to make a good impression and
have been looking for work that will challenge you and develop your skills. What ethical issues does this situation present?
Select one or more:

a. Competency.
b. Honesty. 
c. Taking responsibility. 
d. Fairness.
This isn’t an issue of fairness. Competency is clearly relevant because you lack the level of competency required for the job. Honesty and
taking responsibility are relevant because you must tell the truth and take ownerships of the decision to inform your senior colleagues.
Question 13
Incorrect
A client wants you to carry out some work on an overseas site. Unfortunately, their procurement policy means that they will be unable to
afford your usual fee. However, they suggest that you claim up to the maximum level of expenses, which will make up for the lost fees,
since accommodation and food in the country in question are cheap. Which of these possible responses are in accordance with the RICS
Rules of Conduct?
Select one:
a. Go ahead with the client’s suggestion.
b. Go ahead, but first request confirmation of the plan in writing from your contact at the client company. 
c. Refuse to do the work with no further discussion.
d. Refuse to go along with the client’s suggestion but agree to the work if the proper fee can be paid.
Going ahead with the client’s suggestion would be deceptive and would make you complicit in trying to circumvent their company’s
procurement policies. However, it is not necessary to refuse the work altogether, as long as you make it clear that you will not go along with
the suggestion regarding fees.
Question 14
Correct
You have a contract with a client. Halfway through the work, your firm changes its terms of engagement, charging more for certain services.
When the contract is complete, your finance department bills the client, who pays promptly. Six months later you notice that they billed them
at the new rate instead of the old one. Which of these possible responses are in accordance with the RICS Rules of Conduct?
Select one:
a. Adjust future bills to ensure that the client is reimbursed for the overpayment.
b. Contact the client and explain the error, apologise, and arrange for the extra payment to be reimbursed. 
c. Notify the finance department and leave them to reimburse the client.
d. Do nothing – it is the client’s responsibility to spot any errors.
Question 15
Incorrect
A client’s property is broken into and vandalised. They ask you to prepare a works program. You suspect your client has deliberately
damaged fixtures to inflate the claim. Which of the following ethical issues are relevant to this situation?
Select one or more:

a. Client’s best interests.
b. The public interest.
c. Equality/discrimination. 
d. Responsibility. 
Ordinarily your duty as a professional is to act in your client’s best interests, but in this case this duty must be weighed against a suspicion
that the client is acting unethically. Taking responsibility includes being prepared to do something if you suspect something isn’t right. One
way in which the public interest is relevant is that inflated insurance claims have a knock-on effect on other customers’ premiums. There is,
however, nothing in the case as described to suggest that equality/discrimination is likely to be an issue.
Question 16
Partially correct
You are one of two RICS members working on a project. It comes to your attention the other member is invoicing the developer for a
number of days’ work when you know he was not at the site. What ethical issues does this situation present?
Select one or more:

a. Whistleblowing.
b. Client’s best interests.
c. Honesty/deception. 
d. Acting in a way that promotes trust in the profession. 
The case raises all of these concerns. As per (c), your colleague is not being honest. As per (b) this goes against the client's best interests
and as per (d) this threatens to undermine trust in the profession. As per (a) this raises the question of whether you should blow the whistle.
Question 17
Correct
After surveying in a client’s yard, you receive an angry email from the client accusing you of damaging the client's swimming pool and
informing you that the client plans to make a formal complaint. Which of the following responses is supported by the RICS Rules of
Conduct?
Select one:
a. Pass the email on to the appropriate person to process the complaint.
b. Pass the email on to the appropriate person to process the complaint and inform the client, in line with your company’s 
complaints handling procedures.
c. Visit the client’s house to dissuade them from making a formal complaint and to try and resolve the matter.
d. Send the client money to cover the cost of the plants.
Question 18
Partially correct
You discover your firm owns a holiday property which certain senior managers are allowed to use free of charge without declaring it as a
benefit – the CEO hand picks the people who can use it. What ethical issues does this situation present?
Select one or more:

a. Honesty.
b. Public interest. 
c. Transparency. 
d. Whistleblowing.
The situation raises all these concerns. Managers who benefit from staying at the property are not being honest because they are not
declaring it. There is a public interest dimension because the state is being deprived of tax revenues to fund services. There is a lack of
transparency both in the failure to declare the benefit to the tax authorities, and in the way the benefit is allocated to staff. There might be a
need to blow the whistle on the situation by alerting an external authority, though perhaps you might speak to someone internally first.
Question 19
Incorrect
You notice that a colleague, who is also a RICS member, has posted a number of abusive comments on their social media page, and
expressed their sympathies for a controversial political party. What ethical issues does this situation present?
Select one or more:

a. Taking responsibility. 
b. Treating others with respect. 
c. Acting in a way that promotes trust in the profession.
d. Competency.
Taking responsibility is relevant because you must decide about whether or not to raise this with RICS. Acting in a way that promotes trust in
the profession is relevant because the abusive colleague is undermining the confidence in the profession by posting and engaging with
controversial political parties. Treating others with respect and competency are not relevant here.
Question 20
Partially correct
You're acting for the seller of a house. You’ve surveyed the house for physical defects and the prospective buyer, who is thinking of buying
the house to live in, has called you to clarify some queries. They're keen on the property, especially as it is very cheap. You reassure them
that there is absolutely nothing physically wrong with the house. However, you know the last occupant lived there as a recluse for years,
accumulating huge piles of rotting junk. They then died in the house and their body wasn’t discovered for months afterwards. It took weeks
to clean up the house. This client is from outside the area and it seems they know nothing about this background. What ethical issues does
this situation present?
Select one or more:

a. Conflicts of interest. 
b. Honesty.
c. Acting in a way that promotes trust in the profession. 
d. Whistleblowing.
Although this information is not one of the things you were asked to report on, nevertheless the buyer would count this information as highly
relevant. For example, it could affect the value of the house, and the buyer might have personal worries about living in the house. So,
considerations telling for revealing the information include (b) honesty and (c) promoting trust in the profession. In addition, although the
buyer is not your client, you are acting in your professional role and the buyer is clearly relying on you as a professional to provide them with
the relevant information about the property. This means you owe a duty of care to the buyer, as well as the seller. This creates a conflict of
interest, as per (a). However, contrary to (d) there is nothing in the situation which might trigger a need for whistleblowing.
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2/20/23, 8:59 AM Assessment 2: multiple-choice questions: Attempt review

Started on Monday, 13 February 2023, 5:47 PM

Mark 0.00 out of 2.00

Select one or more:

c. Client’s best interests.

d. Competence and care. 

Your answer is incorrect.

Mark 2.00 out of 2.00

Select one or more:

Your answer is correct.

Mark 0.00 out of 2.00

Select one or more:

b. Acting in a way that promotes trust in the profession. 

c. Duty to obey the law.

Your answer is incorrect.

Mark 2.00 out of 2.00

Your answer is correct.

Mark 0.00 out of 2.00

Select one or more:

Your answer is incorrect.

Mark 2.00 out of 2.00

c. Duty to obey the law. 

Your answer is correct.

Mark 2.00 out of 2.00

b. Refuse on the grounds that it is a bribe.

Your answer is correct.

Mark 1.00 out of 2.00

Select one or more:

c. Treating others with respect. 

d. Ensuring the financial stability of the company. 

Your answer is partially correct.

You have correctly selected 2.

Mark 0.00 out of 2.00

Select one or more:

d. Client’s best interests. 

Your answer is incorrect.

Mark 1.00 out of 2.00

Select one or more:

Your answer is partially correct.

You have correctly selected 2.

Mark 2.00 out of 2.00

Select one or more:

c. The public interest.

Your answer is correct.

Mark 1.33 out of 2.00

Select one or more:

Your answer is partially correct.

Mark 0.00 out of 2.00

Your answer is incorrect.

Mark 2.00 out of 2.00

d. Do nothing – it is the client’s responsibility to spot any errors.

Your answer is correct.

Mark 0.00 out of 2.00

Select one or more:

b. The public interest.

Your answer is incorrect.

Mark 1.00 out of 2.00

Select one or more:

b. Client’s best interests.