Final Cadila On Customer Satisfaction
Final Cadila On Customer Satisfaction
Final Cadila On Customer Satisfaction
Global Scenario
The developed countries of US, Western Europe and Japan are the biggest markets.
Higher purchasing power and a well-developed health insurance and reimbursement
system implies that the value of drugs sold is much higher there. Growth in these
markets is also higher as new blockbuster drugs drive growth.
Sales-2005 % %
Country
($bn) Share Growth
US 265.70 47.00 5.20
Europe 169.50 30.00 7.10
Japan 60.30 10.70 6.80
Latin America 24.00 8.20 11.00
South East Asia and China 46.40 4.20 18.50
The global pharmaceutical industry has been one of the most outstanding with double-
digit growth rates.
The global pharmaceutical industry, presently valued at Us$ 602 billion is slated to
grow at eight percent compound average annual rate during the next three years to $
732 billion, predicts IMS Health. Though the markets of the US, Japan and Western
Europe would continue to remain major markets, the fastest growths are expected to
be Southeast Asia, including China at 11%, the Middle East by 10% and North
America by 9%. Japan and Western Europe pharmaceutical markets are expected to
grow at rates slower than the global average.
The lifestyle disease clearly dominates the world therapeutics market. The develop
countries which account for the majority of the world pharma sales are in the grip of
these diseases. Most of the drugs in this category apart from being costly have to be
taken for a long time, a most of these diseases are lifelong. These are the fastest
growing categories for the Indian markets.
1
Internationally the companies are facing short term as well as long-term pressures. To
live auto the past growth rates they are truing to different things. Strengthening of
Research marketing seams to be the focus :
2
Indian Scenario
The Indian Pharmaceutical Industry today is in the front rank of India’s science-
based industries with wide ranging capabilities in the complex field of drug
manufacture and technology. A highly organized sector, the Indian Pharma Industry is
estimated to be worth $ 4.5 billion, growing at about 8 to 9 percent annually. It ranks
very high in the third world, in terms of technology, quality and range of medicines
manufactured. From simple headache pills to sophisticated antibiotics and complex
cardiac compounds, almost every type of medicine is now made indigenously.
Playing a key role in promoting and sustaining development in the vital field of
medicines, Indian Pharma Industry boasts of quality producers and many units
approved by regulatory authorities in USA and UK. International companies
associated with this sector have stimulated, assisted and spearheaded this dynamic
development in the past 53 years and helped to put India on the pharmaceutical map
of the world.
The Indian Pharmaceutical sector is highly fragmented with more than 20,000
registered units. It has expanded drastically in the last two decades. The leading 250
pharmaceutical companies control 70% of the market with market leader holding
nearly 7% of the market share. It is an extremely fragmented market with severe price
competition and government price control.
The pharmaceutical industry in India meets around 70% of the country's demand for
bulk drugs, drug intermediates, pharmaceutical formulations, chemicals, tablets,
capsules, orals and injectibles. There are about 250 large units and about 8000 Small
Scale Units, which form the core of the pharmaceutical industry in India (including 5
Central Public Sector Units). These units produce the complete range of
pharmaceutical formulations, i.e., medicines ready for consumption by patients and
about 350 bulk drugs, i.e., chemicals having therapeutic value and used for production
of pharmaceutical formulations.
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most of the drugs and pharmaceutical products has been done away with.
Manufacturers are free to produce any drug duly approved by the Drug Control
Authority. Technologically strong and totally self-reliant, the pharmaceutical industry
in India has low costs of production, low R&D costs, innovative scientific manpower,
strength of national laboratories and an increasing balance of trade. The
Pharmaceutical Industry, with its rich scientific talents and research capabilities,
supported by Intellectual Property Protection regime is well set to take on the
international market.
ADVANTAGE INDIA
Competent workforce: India has a pool of personnel with high managerial and
technical competence as also skilled workforce. It has an educated work force and
English is commonly used. Professional services are easily available.
Cost-effective chemical synthesis:
Its track record of development, particularly in the area of improved cost-beneficial
chemical synthesis for various drug molecules is excellent. It provides a wide variety
of bulk drugs and exports sophisticated bulk drugs.
Legal & Financial Framework:
India has a 53 year old democracyand hence has a solid legal framework and strong
financial markets. There is already an established international industry and business
community.
Information & Technology:
It has a good network of world-class educational institutions and established
strengths in Information Technology.
Globalisation:
The country is committed to a free market economy and globalization. Above all, it
has a 70 million middle class market, which is continuously growing.
Consolidation:
For the first time in many years, the international pharmaceutical industry is finding
great opportunities in India. The process of consolidation, which has become a
generalized phenomenon in the world pharmaceutical industry, has started taking
place in India.
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THE GROWTH SCENARIO
India's US$ 3.1 billion pharmaceutical industry is growing at the rate of 14 percent
per year. It is one of the largest and most advanced among the developing countries.
Research and development has always taken the back seat amongst Indian
pharmaceutical companies. In order to stay competitive in the future, Indian
companies will have to refocus and invest heavily in R&D.
The Indian pharmaceutical industry also needs to take advantage of the recent
advances in biotechnology and information technology. The future of the industry will
be determined by how well it markets its products to several regions and distributes
risks, its forward and backward integration capabilities, its R&D, its consolidation
through mergers and acquisitions, co-marketing and licensing agreements.
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The Indian pharmaceutical industry is highly regulated. The Government controls
prices of a large number of bulk drugs and formulations. Profit margins of players
vary widely in both domestic and export sales due to many factors.
Over 20,000-registered pharmaceutical manufacturer exist in the country. The market
share of MNCs has fallen from 75% in 1971 to around 35% in the Indian
Pharmaceuticals market, while the share of India companies has increased from 20%
in 1971 to nearly 65%.
The domestic pharmaceuticals industry output is expected to exceed Rs. 247 billion in
FY 2006, which account for merely 15.6 % of the global pharmaceutical sector. Out
of the bulk drugs will account for Rs. 54bn (21%) and formulations the remaining Rs.
210bn (79%). In 2005, imports were Rs. 20bn while exports were Rs. 87bn.
The Indian Pharmaceutical sector has increased drastically in the last two decades.
The leading 250 pharmaceutical companies control 70% of the market with market
leader having nearly 7% of the market share. It is an extremely fragmented market
with severe price competition and government price control.
External Trade:
India’s pharmaceutical exports are to the tune of Rs. 87 bn, of which formulations
contribute nearly 55% and the rest 45% comes from the bulk drugs. In FY 2005
exports grew by 21%. India’s pharmaceuticals imports were to the tune of Rs. 20.3bn
in FY 2006. Imports have registered a CAGR of only 2% in the past 5 years. Imports
of bulk drugs have slowed down in the past 2-3 years.
The Indian pharmaceutical industry is highly regulated. The Government controls
prices of a large number of bulk drugs and formulations. Profit margins of players
vary widely in both domestic and export sales due to many factors.
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Future Prospects:
As per WTO, from the year 2005, India will grant product patent recognition to all
New Chemical Entities (NCEs) i.e. bulk drugs develop then onwards. This leaves
another 3 years of MNCs research output open to process piracy. But, long-term
prospects for MNCs are good.
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CADILA PHARMACEUTICALS
THE INDIAN PHENOMENON
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Sphere of Activities
9
SPHERE OF ACTIVITIES
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CADILA CASIL HEALTH PRODUCTS LTD.
OTHER BUSINESSES
PHARMACEUTICALS (CHPL)
Strategic Business Units • Tea Estate • Hospital Division
• Marketing -
Consistently Creating
Brand Equity
• CADILA Pharma
• Le sante'
• IRM Pharma
• Newgen
• Sante' Vision
• Imaging Division
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COMPANY PROFILE
12
Corporate office
e-mail : website@cadilapharma.co.in
Situated in the close vicinity of Ahmadabad, yet away from the hustle and bustle of
the city life, is a serene location called Bhat. And their new Corporate Complex at
Bhat has already sensationalized the location! Spread over 15 Acres piece of verdant,
lush green land free from any kind of pollution, CADILA PHARMACEUTICALS
New Corporate Complex is setting an example, in the corporate history of India.
Cadila vision
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Our aim, to be a global player, will lead to the establishment of operations
in the key markets of the world, including the developed countries.
We shall seek joint ventures with partners who are major players in their
country or region.
Cadila mission
14
"We strive for a happier, healthier tomorrow. We shall provide
total customer satisfaction and achieve leadership in chosen
markets, products and services across the globe, through
excellence in technology, based on world-class
Research and Development.
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CADILA PHARMACEUTICALS
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CPL has been awarded by Chemexcil (Basic Chemicals, Pharmaceuticals &
Cosmetics Export promotion council by the ministry of commerce, Government of
India) for an outstanding export performance for the year 2000-2001.
The company has state-of-the art formulation facility confirming to the most stringent
international cGMP norms viz. WHO GMP, WHO, Geneva (GDF site for Anti- TB),
TGA Australia (PIC/S), USFDA, UK- MHRA, MCC-South Africa, ISO 9001 and
ISO 14001 norms is on stream up at Dholka, near Ahmedabad. It is no wood, no
asbestos plant. The facility has been divided into various zones of cleanliness as
specified in EU-GMP guidelines 1997 in total compliance of Federal Standards 209E
of USFDA. The plant has already won many laurels including the stringent MCC
South Africa and TGA Australian approvals.
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Manufacturing Excellence
Truly unique in every sense of the term, the Plant’s standards and facilities can match any other,
worldwide. Seven ‘zones of cleanliness’ have been defined and adhered to, as per the 1997 GMP
guidelines of the European Union. Some of the salient features of the design concepts:
• Each zone has separate AHUs (Air Handling Units), dehumidification unit and
dust extraction systems.
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• Respective zones, areas and even uniforms marked with specific colours of the
rainbow (‘Indradhanush’ in the vernacular), to ensure total segregation.
• Duo Pass Reverse Osmosis (RO) water system, multi-stage distillation plant,
self-sanitizing, sanitary SS 31 6L loops water, water for injection with online
monitoring of pH, temperature, conductivity and TOC requirements as per
USP XXIV.
• Rigvent heat extraction devices and Natural Skylit system in raw material,
packing material and finished good stores.
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SOFT GELATIN MANUFACTURING
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Pharma company is investing Rs.45 Crore in bringing up this new facility at Samba to
take advantage of the excise and income tax benefits being doled out by the Centre to
promote investments in Jammu and Kashmir.
‘This will not only help the company in fulfilling its corporate objective of making
available quality medicines at affordable prices but also help in providing ample
employment opportunities to the local population in Jammu,” said Shri I. A. Modi,
Cadila Pharmaceuticals Ltd.
The unit will have a capacity to manufacture 1, 019.4 million tablets per annum, 1329
million tablets and capsule packing (strips and blisters), 150 million capsules, 1500
kiloliters liquid formulations and 14.4 million bottles.
Several pharma companies from Gujarat have set up manufacturing facilities in tax-
free zones such as Baddi in Himachal Pradesh, Uttaranchal and J&K. The facility will
have a linear manufacturing structure with six manufacturing lines. Four lines will be
for tablets, one for capsules manufacturing and sixth for liquid formulations.
A company spokesman said that the total value of production from this unit is likely
to be close to Rs.350 Crore per year. It would solely cater to the domestic market.
“The Jammu unit will also help us boost exports from the present facility at Dholka,
near Ahmedabad,” the spokesman said.
The centre has exempted the payment of excise duty on the goods produced in Jammu
and Kashmir for 10 years. They have also provided for income tax exemption for 10
years from the year of commercial production, besides several other financial
benefits. Samba is situated on the National highway and CPL's factory is only 1.5 km
away from the national highway.
Distribution Network
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The company has more than 1,10,000 retailers, 2200 stockiest, 25 C & F agents and
36 full-fledged divisional agencies to keep the company in touch with the people in
almost each and every part of the country. The countrywide distribution network is so
strong that any new product launched by the company is available across the country
within 72 hours.
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RESEARCH METHOD
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RESEARCH METHODOLOGY
A molecule which is new in the market and presence of other substitute antibiotics makes
competition high, it is necessary to understand the Dr’s choices of treating infection. Hence the
objective of the project was decided as “Potential Of Linezolid In ICU / Hospital”
Sampling plan
The nature of research necessitated the use of doctors with sample size of 60 in Ahmedabad.
Main hospitals of Ahmedabad were surveyed.
Pilot survey
Twenty-five doctors from Ahmedabad was visited to check the efficacy of the research
questionnaire
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4. Main survey
Some potential doctors were also surveyed from the private clinics and ICU in-charge in
hospitals with the total sample size of 60 doctors.
5. Data analysis
The data was analyzed systematically to give the following information.
No of doctors which are normally using particular antibiotics in ICU/critical care
setting.
Preference of culture sensitivity test in percentage.
Percentage of resistance gram(+)ve infection and resistance gram(-)ve infection.
Top five choice of treatment for resistance gram(+)ve infection and resistance
gram(-)ve infection.
Effectiveness of different drugs in doctor’s point of view.
Attributes for their prefrence.
Brand that is in the top of doctor’s mind.
Average no. of prescription given by doctors in a month.
The major findings of the survey have been highlighted. Certain suggestions and
recommendation have been given to improve the sales.
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ABOUT LINEZOLID
Linezolid is the leading agent in a new chemical class of antibiotics, the oxazolidinones,
which have a novel structure. Oxazolidinones are protein synthesis inhibitors that prevent
the formation of the bacterial 705 ribosomal initiation complex. Linezolid's unique
targeting of the protein synthesis machinery has no pre-existing resistance mechanism in
nature. During evaluation, there were no bacteria found that were resistant to linezolid.
Thus, linezolid can be used as an empirical therapy when there is a known resistance to
other classes of drugs.
When administered to patients, a single 600 mg oral dose of linezolid results in a plasma
concentration of up to 18 mg/L, which is higher than the minimal concentration required to
inhibit the growth of S. aureus (4 g/L) for about 16 hours.3 This pharmacokinetic profile
illustrates the effectiveness of linezolid in treating Gram-positive infections in humans.
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DRUG FOCUS
Glycopeptlde-resistant enterococci The enterococci are normal commensals of the bowel
with only moderate virulence in normals. They cause infections of the urinary and biliary
tracts, sometime* wounds, and occasionally more serious and invasive disease in the
compromised. They are becoming more common, probably because they are increasingly
antibiotic resistant, especially to the cephulosporins. quinolones and aminoglycosidcs used
against Gram-negative infections." Among the enterococci. Enterococcus fatcalis is the most
common human pathogen; however, Enterococcta faecium, which is more inherently
resistant, is being seen with increasing frequency. Furthermore, since the mid-1980s,
VRE or ORE have appeared. This glycopeptide resistance is most commonly seen in K.
faecium and usually occurs in renal, hepatic or haematological transplant patients. Some
enterococci are thus now resistant to all commonly available antibiotics.
GRE are most common in the US, where the percentage of enterococci resistant to
vancomycin causing nosocomial infection increased from 0.4% to more than 10%
between 1989 and 1995." GRE infections are less common in Europe, where, however,
these organisms arc said to colonise the bowels of normal people in low numbers." This
may be because, until recently, farm animals in many European countries were fed the
growth-promoting glycopeptide avoparcin, which encourages colonisation with GRE
and subsequent contamination of meat products." In the UK, GRE are being isolated
from hospital patients in increasing numbers and several hospital outbreaks have besn
seen.
The most important and commonest type of glycopeptide resistance is called Van A,
which is high-level resistance to both vancomycin and teicoplanin which can transfer
between enterococci on plasmids and transposons. This resistance has been transferred in
the laboratory to several other Gram-positive bacteria, including S. aureus." It is
probably inevitable this will eventually happen in nature and the resulting high-level
glycopeptide resistance in MRSA will be a much more serious problem than the present
low-level resistance seen in sporadic isolates of VISA. Since we have become so
dependent on the glycopeptides as the treatment of last resort for MAR Gram-positives,
the transfer of high level Van A resistance from GRE to pneumococci and staphylococci
could produce potentially untreatable and lethal infections.
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NEW ANTIMICROBIALS FOR RESISTANT GRAM-POSITIVE
INFECTIONS
The problem of increasing antibiotic resistance is now recognised as a global emergency and
has been recently addressed in the UK by the reports of the House of Lords Science and
Technology Committee (1998) and the Standing Medical Advisory Committee (1998).14
The problem can be partly resolved by improvements in the control of hospital cross-infection
and the reduction of unnecessary antibiotic usage, but it is also essential to have new agents
to treat MAR staphylococci, streptococci and enterococci.
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Several new drugs for resistant Gram-positive infections are in development, including
new derivatives of macrolidex, kctolidcs. sireptogramins, quinolones and glycopeptides.
The new intravenous streptogramin combination quinupristin plus dalfopristin (Synercid) was
licensed for clinical use in Europe in 1999. Synercid is active against MAR pneumococci,
staphylococci and enlerococci, but not E.faecalis. Fortunately, E.faecalis usually remains
susceptible to ampicillin. All these agents are developments or derivatives of older drugs. To
these can now be added the oxazolidinoncs. the first new class of antibacterial compounds
to be developed in more than two decades.
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mg/1" . Breakpoints of 2-4 mg/l" have been suggested ( isolates with in vitro linezolid
MICs of =<2 mg/1 or =<4 mgfl are susceptible).
DATA ANALYSIS
Finding :
Top Five Choices of antibiotics
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No.of Doctor
19%
1 Cephalosporin
22% 13%
2 Aminoglycocide
3 Augmentin
6%
4 ceftazidine
5 Amoxicillin
40%
Interpretation:
Reason :
Cephalosporin good result
(Cefotexin +Amikacin+metrogyl) combination. Cover all bacterial
infections.
Aminoglycocide good response from patients.
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Mainly ceftazidine for good result & both gram +ve and gram –ve
coverage.
Finding:
32
Sr .no Option No.of Drs
1 (a)up to 25% 17
2 (b)up to 50% 11
3 (c)up to 75% 13
4 (d)up to 100% 19
32% 28%
25%
50%
75%
100%
18%
22%
Interpretation:
33
(3) From these what are % of resistant gram (+)ve and gram (-)ve infections?
___________________________________________________________
___________________________________________________________
Finding:
Average
80%
63%
60%
37%
40% Average
20%
0%
Gram +ve Gram -ve
Interpretation:
Cases of gram (+)ve infection is comparative low than gram (-)ve infection.
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(4) Your choice of treatment for gram (+)ve infection.
(a)_______________________________________________________.
(b)_______________________________________________________.
(c)_______________________________________________________.
(d)_______________________________________________________.
Finding:
Top Five Choice of antibiotics
No.of Doctor
1 Cephalosporin
16% 2 Augmentin
31%
3 (Amoxicillin + clavulinic
16% acid)
4 Linezolid
18% 19%
5 Vancomycin
Interpretation:
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IIIrd or IVth Cephalosporin, (Amoxicillin + Clavulinic acid) combination,
Vancomycin, Linezolid.
These are the main choice of doctors while treating gram positive infections,
in that Cephalosporin is most preferable.
(5) Your choice of treatment for gram (-)ve infection .
(a)________________________________________________________.
(b)________________________________________________________.
(c)________________________________________________________.
(d)___________________________________________________________.
Finding:
Top Five Choice of antibiotics
Sr.no Name No.of Doctor
1 Amikacin 24
2 Cephalosporin 20
3 Aminoglycocide 18
4 (Piperaceline+Tazobactum) 7
5 Quinolone 6
1 Amikacin
8%
9% 2 Cephalosporin
32%
3 Aminoglycocide
24%
4
27% (Piperaceline+Taz
obactum)
5 Quinolone
Interpretation:
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Aminoglycocide, (Amikacin/Tobramycin), (Piperaceline +
Tazobactum) combation, IIIrd or IVth Cephalosporin.
Main preference of the doctors is Aminoglycocide and
(Amikacin/Tobramycin) while treating gram –ve infection .
(6) While treating gram (+)ve infections how do you define effectiveness of
these drugs.
Not Good Ok Good Excellent
(a) Linezolid
(b)Vancomycin
(c) Teicoplanin
(d) Meropenam
(e) __________
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Effectiveness
35
31
30 Linezolid
26
25 23
20 Vancomycin
20
cases
14 15 14 Teicoplanin
15 13 14 13 12
10 9
10 7 Meropenam
6
5 2
1 0 1 0
0
Performance
Interpretation:
38
(7) In ICU/ critical care setting which antibiotic do you feel is must and why ?
____________________________________________________
____________________________________________________
Finding :
39
Any must antibiotics
Depend on culture
40%
sensitivity
Others
60%
Interpretation:
(8)Please rank the below given criteria for Rx in terms of their importance while
treating resistant gram (+)ve infection.
Finding:
40
Ranking
60 53
Performance
41 First
40 33 34
26 Second
24
18 Third
20
6 Forth
10 00 0 2 0 0
0
Availabili
Efficacy Safety Cost
ty
First 53 18 0 0
Second 6 41 2 0
Third 1 0 24 34
Forth 0 0 33 26
Factors
Interpretation:
___________________________________________________________________
___________________________________________________________________.
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Finding :-
Using Linezolid
No
20%
Yes
No
Yes
80%
Interpretation:
Good coverage.
Economically and effective.
To cover M.R S.A.
I.V & oral available.
10) Name one brand / company of Linezolid which come first to your mind. (a)
_______________________
Why ?
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(i) Efficacy
Finding:
No.of Doctor
11% 2%
1 Linox
35% 2 Linid
16%
3 Lizolid
4 Lizbid
5 Targocid
36%
Interpretation:
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Linox ( from Unichem) and Linid( from Cadila) both
are equal positioning in the mind of doctors as shown
in pie chart.
Reason :
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(11) Approx no of prescription given for Linezolid in a month ________________
Finding:
Prescription in a month
2 to 3
1
3 2 12 1 to 2
4 to 5
6
3 to 4
7 to 10
6
10 to 15
11
7 5 to 6
15 to 20
Interpretation:
45
2 to 3 prescription in a month found 12 times which is highest.
Than comes 1 to 2 prescription in a month found 11 times.
There is also not available or none prescription found in 11
sample.
We can say majority of doctors giving prescription in range of
1 to 3.
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FINDINGS
Cephalosporins is mainly use as antibiotic in critical care setting due to good
coverage.
All the doctors go for culture sensitivity report.
There are comparatively low cases of gram(+) infection found.
Cephalosporins is mainly use for treating gram(+) infection.
Amikacin is mainly use for treating gram(-) infection.
Vancomycin and Teicoplanin these drugs are Execellent while treating gram(+)
infections.
Any antibiotics is not must this is depends upon culture sensitivity. But some
doctors preferring Cephalosporin for gram (+)ve infection and Aminoglycocide
for gram (–)ve infection and some are preferring (Piperaceline + Tazobactum)
combination.
88% doctors giving the no.1 rank to Efficacy.
80% doctors are using linezolid.
Reason:
Good coverage.
Economically and effective.
to cover M.R S.A.
I.V & oral available.
16 times Linox and 16 times Linezolid both are comes first in the mind of
doctor.
Reason:
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EFFICACY and AVAILABILITY these options are mainly selected , then
comes the regular M.R visit options
RECOMMENDATION
The observation and finding of the survey reveals that the company
should increase awarness programme of Linezolid molecule, which is
as a trade name of LINID. Since it was launched before One year.
It is important to mention about efficiency and effectiveness of LINID
(contain linezolid). On which stage of infection or condition it is more
effective.
Company should go for big seminar, which cover all potential doctors
as well as ICU in-charge, so company can put special image of Linid
in mind of doctors.
Another way to attract doctors by giving regularly exciting gifts so we
can get the advantage of doctors in this competitive market
The company should target not only to the big hospital but also other
Potential doctors doing practice in private clinics or in small hospitals.
Company can improve our antibiotic product line by introducing
antibiotic for resistance gram(-)ve infection. Because scenario of
resistance gram(-)infection very high in critical care setting/ICU. So
we can get another advantage of getting high market share.
If possible company go for that kind of antibiotics which react fast
while treating resistance gram(+)ve infection.
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CONCLUSION
49
ANNEXURE
50
(3) From these what are % of resistant gram (+)ve and gram(-)ve infections?
___________________________________________________________
___________________________________________________________
(6) While treating gram (+)ve infections how do you define effectiveness of
these drugs.
Not Good Ok Good Excellent
(b) Linezolid
(b)Vancomycin
(c) Teicoplanin
(f) Meropenam
(g) __________
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(any other please specify)
(7) In ICU/ critical care setting which antibiotic do you feel is must and why ?
____________________________________________________
____________________________________________________
(8) Please rank the below given criteria for Rx in terms of their importance
(a) Cost
(b) Efficacy
(c) Safety
(d) Availability
why ?
___________________________________________________________________
___________________________________________________________________.
10) Name one brand / company of Linezolid which come first to your mind.
(a) _______________________
why ?
(i) Efficacy
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(ii) Regular M. R. visit
BIBLIOGRAPHY
www.google.com
www.cadilapharma.com
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