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FW Panel Messages (20161024)

The document describes various error codes and types for a printer, including system errors, hardware errors on the engine control printed circuit board, and other errors related to paper feeding, printing, and communication between printer components. Troubleshooting steps are provided for each error.

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No-doubt Simba Kuwaza

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0% found this document useful (0 votes)

52 views

FW Panel Messages (20161024)

Uploaded by

No-doubt Simba Kuwaza

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Overseas Technical Dept.

Draft Version (20161024)

error point
(Type = error type, Point = error point, VC = variation code)
4. Error Point 0001 Through 0999 (System Related)
Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

System error occurs.

Reboot by pressing the
Engine control PCB Checksum error detected in communication between CPU-RX on the Turn OFF the printer (Sub power Paper being fed is ejected, and
S601 0001 Hardware error of engine control PCB power key on the operation panel. If recovery has
error engine PCB. key OFF). the machine stops.
failed,
contact your dealer.

System error occurs.

Reboot by pressing the
Engine control PCB CPU detected time-out error in communication between CPU-RX on Turn OFF the printer (Sub power Paper being fed is ejected, and
S601 0002 Hardware error of engine control PCB power key on the operation panel. If recovery has
error the engine PCB. key OFF). the machine stops.
failed,
contact your dealer.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error The "paper feed related control software (on the CPU side)" has Turn OFF the printer (Sub power Paper being fed is ejected, and
S098 0003 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error detected a sequence error. key OFF). the machine stops.
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error The "paper feed related control software (on the RX side)" has Turn OFF the printer (Sub power Paper being fed is ejected, and
S098 0004 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error detected a sequence error. key OFF). the machine stops.
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.

System error occurs.

Reboot by pressing the
Engine control PCB The CPU has detected a hardware error (parity, overrun, etc.) with Turn OFF the printer (Sub power Paper being fed is ejected, and
S601 0005 Hardware error of engine control PCB power key on the operation panel. If recovery has
error communication between the CPU and RX on the engine PCB. key OFF). the machine stops.
failed,
contact your dealer.

Engine-PMS communication error Maintenance unit controlling

An abnormal status transition has been detected with the "paper feed
related control software (on the RX side)."
Engine-PMS communication error Maintenance unit controlling
Generated due to incorrect logic while processing the following:
software error Ink circulation unit controlling software error Paper
Variation code:
feed system software error
System error occurs. - 1: When an error causing an emergency stop has occurred
Error controlling software error Print controlling software error Print
Reboot by pressing the - 2: When an error causing an emergency stop has been resolved
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0007 1 to 9 Software error power key on the operation panel. If recovery has - 3: When an error causing a recovery has occurred
controlling software error key OFF).
failed, - 4: When an error causing a recovery has been resolved
Power supply controlling software error Count controlling software
contact your dealer. - 5: When a curled paper error has occurred
error Resident process of PMS is down.
- 6: When a curled paper error has been resolved
Multi finisher communication error
- 7: When processing the receipt of an internal request
Offset staple paper ejection communication error Etc.
- 8: When processing the completion of an internal request
- 9: When incorrect data has been detected

A parameter abnormality has been detected with the "paper feed

related control software (on the CPU side)."
Generated due to a parameter abnormality while processing the
Engine-PMS communication error Maintenance unit controlling following:
software error Ink circulation unit controlling software error Paper Variation code:
feed system software error - 1: The paper ID of the image formation notification notified from the
System error occurs.
Error controlling software error Print controlling software error Print RX of the engine PCB was "0".
Reboot by pressing the
reserving software error Image processing software error TAG - 2: The paper ID of the image formation notification notified from the Turn OFF the printer (Sub power
S099 0008 1 to 4 Software error power key on the operation panel. If recovery has
controlling software error RX of the engine PCB was a paper ID which could not be recognized key OFF).
failed,
Power supply controlling software error Count controlling software on the SH side of the engine PCB.
contact your dealer.
error Resident process of PMS is down. - 3: The print surface of the image formation notification notified from
Multi finisher communication error the RX of the engine PCB was an undefined value.
Offset staple paper ejection communication error Etc. - 4: In a state where the image formation notification received last time
from the RX of the engine PCB has not been notified to the "print
sequence related software," a new image formation notification was
received from the RX of the engine PCB.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs. The "paper feed related control software" has detected a sequence
Error controlling software error Print controlling software error Print
Reboot by pressing the error of the tray elevator.
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0010 Software error power key on the operation panel. If recovery has (Generated when "paper feed related control software" receives a
controlling software error key OFF). the machine stops.
failed, "paper feed request to a tray not in the upper limit position" from the
Power supply controlling software error Count controlling software
contact your dealer. "print sequence related software.")
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

System error occurs.

Reboot by pressing the
Engine control PCB The machine firmware version does not match with that of the Turn OFF the printer (Sub power
S601 0011 Hardware error of engine control PCB power key on the operation panel. If recovery has
error engine PCB when turning ON. key OFF).
failed,
contact your dealer.

Engine-PMS communication error Maintenance unit controlling

Variation code:
1: To notify error after the initial
DA 5 V power supply error was detected.
communication is complete. If it
Variation code:
A problem has occurred. Turn the detects 5V and 24V power supply
- 1: Upon activation (when the sub power turned
DC voltage error power off and on again with the failure at the same time, to notify
Power supply ON or when recovering from the sleep mode (power Turn OFF the printer (Sub
S097 0015 Voltage error of control (HDR) PCB for each head. power key on the operation panel. only 24V power supply failure
error consumption setting: low)) power key OFF).
Interlock related voltage error. If the problem persists, contact your error.
- 2: During operation (after the sub power turned
dealer. 2: If it detects 5V and 24V power
ON or after recovering from the sleep mode (power
supply failure at the same time, to
consumption setting: normal))
notify only 24V power supply
failure error.

System error occurs. Detected a watchdog timer actuation due to the following factor on the
Reboot by pressing the engine side.
Engine control PCB Turn OFF the printer (Sub power
S601 0018 1 to 2 Hardware error of engine control PCB power key on the operation panel. If recovery has Variation code:
error key OFF).
failed, - 1: System down factor
contact your dealer. - 2: Factor except system down factor

System error occurs.

Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0020 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has Three consecutive code errors are detected in the command sent to
error key OFF). the machine stops.
failed, the engine by PMS. (THIRD CEHCK SUM ERROR)
contact your dealer.

System error occurs.

Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0021 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has Three consecutive code errors are detected in the response
error key OFF). the machine stops.
failed, command sent to PMS by the engine. (THIRD CHECK SUM ERROR)
contact your dealer.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
PMS-Engine COM error.
The response command from the engine unit to the PMS unit was not
System error occurs.
replied while the PCI was in the following state and therefore caused a
Reboot by pressing the
PMS-Engine COM time-out. Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0022 1 to 3 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has
error Variation code: key OFF). the machine stops.
failed,
- 1: The PCI is a normal state
contact your dealer.
- 2: The PCI PCB cannot be recognized
- 3: The PCI identifier number cannot be recognized
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0023 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has The command code of the command sent by the PMS unit to the
error key OFF). the machine stops.
failed, engine unit was undefined. (COMMAND ERROR)
contact your dealer.
System error occurs.
PMS-Engine COM error.
Reboot by pressing the
PMS-Engine COM 3 times in a row with sending and receiving, the command sent from Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0024 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has
error the PMS unit to the engine unit or the response command from the key OFF). the machine stops.
failed,
engine unit to the PMS unit alternately caused an encoding error.
contact your dealer.
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0025 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has The response command from the engine unit to the PMS unit differs
error key OFF). the machine stops.
failed, from the request code sent form the PMS unit to the engine unit.
contact your dealer.
System error occurs.
PMS-Engine COM error.
Reboot by pressing the
PMS-Engine COM 3 or more times in a row, an encoding error detection Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0026 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has
error (DATAREJECT) was returned in the header portion of the command key OFF). the machine stops.
failed,
sent from the PMS unit to the engine unit.
contact your dealer.
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0027 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has A parameter error (DATA ERROR) was returned with the response
error key OFF). the machine stops.
failed, command from the engine unit to the PMS unit.
contact your dealer.
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0028 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has Parameter error (DATA ERROR) is returned at the command header
error key OFF). the machine stops.
failed, which PMS feeds to the engine.
contact your dealer.
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0029 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has A non-consecutive Sequence Number was detected upon reception
error key OFF). the machine stops.
failed, of the command sent from the PMS unit to the engine unit.
contact your dealer.
System error occurs.
Reboot by pressing the PMS-Engine COM error.
PMS-Engine COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S611 0030 Communication error between PMS PCB and engine PCB power key on the operation panel. If recovery has A non-consecutive Sequence Number was detected upon reception
error key OFF). the machine stops.
failed, of the response command sent from the engine unit to the PMS unit.
contact your dealer.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head PMS-Engine COM error.
Reboot by pressing the
Driving wave data of each head nozzle error The command becomes disabled due to an incorrect reception Turn OFF the printer (Sub power Paper being fed is ejected, and
S098 0031 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error sequence of the command sent from the PMS unit to the engine unit. key OFF). the machine stops.
failed,
Offset staple paper ejection communication error Vendor (CDB_INVALIDITY)
contact your dealer.
communication error
Etc.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head PMS-Engine COM error.
Reboot by pressing the
Driving wave data of each head nozzle error It has been detected that the size of the parameter portion of the Turn OFF the printer (Sub power Paper being fed is ejected, and
S098 0032 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error response command sent from the engine unit to the PMS unit is less key OFF). the machine stops.
failed,
Offset staple paper ejection communication error Vendor than the minimum size.
contact your dealer.
communication error
Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the The mirroring restoration process (process of restoring the non-
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0034 Software error power key on the operation panel. If recovery has volatile data of the engine unit) cannot be completed within a certain
controlling software error key OFF).
failed, amount of time.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

System error occurs.

Reboot by pressing the In the initial communication immediately after the power was turned
Turn OFF the printer (Sub power
S091 0035 Software error 2 Failed to obtain model control information. power key on the operation panel. If recovery has ON, model control information containing the model code was not
key OFF).
failed, notified from the engine to the PMS within a certain amount of time.
contact your dealer.

System error occurs. The PCI device of the PMS PCB cannot be recognized. (In the
Reboot by pressing the process of establishing a PCI connection within the
Turn OFF the printer (Sub power Paper being fed is ejected, and
S600 0036 PMS PCB error Hardware error of PMS PCB power key on the operation panel. If recovery has "print operation related software" of the PMS, a PCI device non-
key OFF). the machine stops.
failed, detection error was returned from the recording data generation unit
contact your dealer. driver.)

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the In the job output process of the "print operation related software" of
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0037 Software error power key on the operation panel. If recovery has the PMS, the page information file cannot be obtained from the stated
controlling software error key OFF). the machine stops.
failed, directory.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the In the job output process of the "print operation related software" of
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0038 Software error power key on the operation panel. If recovery has the PMS, the format of the page information file differs from that which
controlling software error key OFF). the machine stops.
failed, has been stated.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the In the image developing process of the "print operation related
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0039 Software error power key on the operation panel. If recovery has software" of the PMS, the PRN file cannot be obtained from the stated
controlling software error key OFF). the machine stops.
failed, directory.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the In the image development process of the "print operation related
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0040 Software error power key on the operation panel. If recovery has software" of the PMS, the type of job within the page information file is
controlling software error key OFF). the machine stops.
failed, incorrect.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the In the image development process of the "print operation related
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Paper being fed is ejected, and
S099 0041 Software error power key on the operation panel. If recovery has software" of the PMS, an incorrect value has been detected with the
controlling software error key OFF). the machine stops.
failed, print enabled size.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Engine-PMS communication error Maintenance unit controlling

System error occurs.

Reboot by pressing the A sequence error has occurred with communication between the
PMS-Panel COM Turn OFF the printer (Sub power Paper being fed is ejected, and
S614 0044 Communication error between PMS PCB and panel PCB power key on the operation panel. If recovery has PMS PCB and the panel PCB. Otherwise, an inappropriate value has
error key OFF). the machine stops.
failed, been detected.
contact your dealer.

System error occurs. Due to a failure while downloading the panel firmware, the firmware of
Turn OFF the printer (Sub power
Reboot by pressing the the panel is in a state where the download is incomplete.
Download failure of panel firmware Download failure of engine key OFF).* For a permanent
S092 0045 Firmware error power key on the operation panel. If recovery has (Issued when it is determined that the download is in an incomplete Stop all operations.
firmware solution, it is necessary to
failed, state upon the power being turned ON and the status of the firmware
download the firmware.
contact your dealer. for the panel unit being checked.)

To continue downloading after a firm download

PMS package data error error,
Download err Failed during the process of expanding the compressed data of the
S095 0046 USB memory connection error Download error of panel firmware press the start key. Hold Start key down. stop downloading the firmware.
(PMS,panel) DIALL package data after starting the download of the firmware.
Download error of PMS firmware After downloading the firmware, confirm its
version.

To continue downloading after a firm download

PMS package data error error, It has been determined that the format of the header file expanded
Download err
S095 0047 USB memory connection error Download error of panel firmware press the start key. from the DIALL package data is incorrect (the content of the package Hold Start key down. stop downloading the firmware.
(PMS,panel)
Download error of PMS firmware After downloading the firmware, confirm its data is incorrect).
version.

Panel download error

Variation code:
- 1: After the panel receiving a checksum OK from the PMS, an
error occurred while writing the boot swap flag
- 2: When sending the panel firmware from the PMS to the panel,
To continue downloading after a firm download a reception time-out occurred on the side of the panel
PMS package data error error, - 3: When updating the panel firmware, although flash writing is
Download err Interrupt the the process of
S095 0048 1 to 7 USB memory connection error Download error of panel firmware press the start key. performed after receiving the update data from the PMS, this flash Hold Start key down.
(PMS,panel) downloading the panel.
Download error of PMS firmware After downloading the firmware, confirm its writing ended in a failure
version. - 4: When updating the panel firmware, although a flash erase is
performed after receiving the update data from the PMS, this flash
erase ended in a failure
- 5:
- 6:
- 7:

The execute download

confirmation screen is not
displayed and this error
The firmware for which the download was instructed is
Incorrect download The download data is incompatible. Check the At the timing of the download check when the power is turned ON, an is output after completing
W077 0049 inappropriate. (An attempt was made to download non- compatible Touch the [Close] button
F/W download data. attempt was made to download non-compatible download data. activation. As this error occurs in
download data.)
a state where there are no jobs,
there is no relation to the
restarting of jobs.

Touch the [Close] button *For a

fundamental solution, perform one
of the following so that the space - Refrain from accepting new jobs
available on the HDD for copying, scanning, PC print, or
Displayed when it is detected that the HDD is about to be full. in the user region becomes 1 GB USB print.
- When the space available on the HDD switches from being more or more. (1) Delete jobs in the - Continue with jobs in processing
than 1 GB to 1 GB or less. storage (2) Delete job data with operation (idle, processing, print,
Not enough space in HDD. Delete unnecessary
W017 0050 Controller HDD full Detected Controller HDD full (filled). - When the space available on the HDD is 1 GB or less when starting the completion of current jobs *If awaiting instructions). Re-staring
jobs to free up space in HDD.
a copy, scan, or USB print. the error has occurred while JOB is not allowed after dissolving
- When the space available on the HDD is 1 GB or less when a job is expanding the error. Touch the [Close] button
received. a new job, as the job being to close the error screen and
expanded is automatically deleted transition to the "Processing" tab
upon occurrence, it is possible of the printer mode.
that the error will also be
automatically resolved.

- Refrain from accepting new jobs

for copying, scanning, PC print, or
USB print.
Touch the [Close] button *For a - End jobs in processing operation
fundamental solution, perform one (idle, processing, print, awaiting
of the following so that the space instructions) as an error.
available on the HDD - Regardless of settings to save
in the user region becomes 1 GB finished jobs, do not save the
or more. (1) Delete jobs in the finished job.
Displayed when it is detected that the HDD is full. storage (2) Delete job data with * This error is an emergency stop
Not enough space in HDD. Delete unnecessary
W017 0051 Controller HDD full Detected Controller HDD full (filled). - When the space available on the HDD switches from being the completion of current jobs *If measure for cases when the
jobs to free up space in HDD.
more than 100 MB to 100 MB or less. the error has occurred while space available has become 100
expanding MB as a result of continuing the
a new job, as the job being current job of a "Full HDD
expanded is automatically deleted warning".
upon occurrence, it is possible Re-staring JOB is not allowed
that the error will also be after dissolving the error. Touch
automatically resolved. the [Close] button to close the
error screen and transition to the
"Processing" tab of the printer
mode.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs. The HDD partition is broken.
Voltage error of each head
Reboot by pressing the (The partition cannot be mounted.)
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0052 1 to 9 Hardware error power key on the operation panel. If recovery has - Perform a check when mounting the HDD upon system activation.
Multi finisher communication error key OFF).
failed, * There is the possibility that the panel will not activate when this error
Offset staple paper ejection communication error Vendor
contact your dealer. has occurred.
communication error
Etc.

When the variation code = 1, it will

be possible to restart the job after
Do one of the following. (1)
the error has been resolved.
Disconnect the USB flash drive
When starting a scan with which the image data will be saved on However, it is only possible to
(2) Touch the [Cancel] button
A USB flash drive is not connected to the a USB flash drive, the USB flash drive cannot be mounted. manually restart the job (the job
USB memory mount (3) Touch the [Retry] button When
W053 0053 1 to 2 Failure mounting the USB flash drive. machine. The variation code will indicate the type of file to be saved. will not be
error the variation code = 1, the error
Set the USB flash drive and touch "Retry". - 1: Scan file automatically restarted). When
can also be resolved by
- 2: Other than a scan file the variation code = 2, as this
performing the following. Touch
error occurs in a state where
the [Save to Internal HDD] button
there are no jobs, there is no
relation to the restarting of jobs.

Do the following. Disconnect the

USB
When the variation code
When the variation code = 1, it will
= 1, the error can also be resolved
be possible to restart the job after
by performing any of the following.
In such as cases when the USB flash drive is write-protected, while the error has been resolved.
(1) Touch the [Cancel] button (2)
Failed to save to USB drive. The suspected performing a scan with which the image data is to be saved on the However, it is only possible to
Touch the [Retry] button (3)
causes are: USB flash drive, the image data file and the information file of the manually restart the job (the job
The USB flash drive is write-protected, there are no file names that Touch the [Save to Internal HDD]
USB memory save - The number of files, or space is full image data cannot be written on the USB flash drive. will not be
W049 0054 1 to 3 can be used, the number of files has reached the maximum value, button When the variation code =
error - There are no available file names The variation code will indicate the type of file to be saved. automatically restarted). When
or there is not enough available space. 2, the error can also be resolved
- The USB flash drive is write-protected - 1: Scan file the variation code = 2 or 3,
by performing the following. Touch
Check them. - 2: Storage job as this error occurs in a state
the [Close] button When the
- 3: Other than the above where there are no jobs, there is
variation code
no relation to the restarting of
= 3, the error can also be resolved
jobs.
by performing any of the following.
(1) Touch the [Cancel] button (2)
Touch the [Retry] button
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match. An error has been detected during the size check of the memory
System error occurs.
Voltage error of each head (DRAM) installed on the PMS.
Reboot by pressing the
Driving wave data of each head nozzle error (As a result of the size check of the memory connected to the PMS Turn OFF the printer (Sub power Stop the operation of the entire
S098 0059 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error PCB upon activation when the power is turned ON, the machine key OFF). system.
failed,
Offset staple paper ejection communication error Vendor information and optional connection configuration did not match the
contact your dealer.
communication error size configuration of the installed memory.)
Etc.

The file cannot be saved as a file with the same name as the file you
are trying to save on the USB flash drive already exists on the USB
flash drive.
(When saving a file on a USB flash memory, a file with the same
name as the file you are trying to save has been found on the USB
As this error occurs in a state
When saving a file on a USB flash memory, a file with the same A file with the same name exists in the flash drive.) Do one of the following. (1) Touch
Dup file name where there are no jobs, there is
W048 0060 1 to 5 name as the file you are trying to save already exists on the USB save destination. The variation code will indicate the type of file you are the [Continue] button
on USB no relation to the restarting of
flash drive. Do you want to overwrite? trying to save. Details are as follows: (2) Touch the [Stop] button
jobs.
- 1: Account record (history)
- 2: Charge count
- 3: Detailed count
- 4: User count list
- 5: Web transmission failure data

Do the following. Disconnect the

USB
When the variation code
= 1, the error can also be resolved
When the variation code = 1, it will
When attempting to save a file on a USB flash drive, the file cannot be by performing any of the following.
be possible to restart the job after
saved on the USB flash drive because all of the available file names (1) Touch the [Cancel] button
the error has been resolved.
Failed to save to USB drive. The suspected are already in use (files of (2) Touch the [Retry] button
However, it is only possible to
causes are: all available names are already saved on the USB flash (3) Touch the [Save to Internal
The USB flash drive is write-protected, there are no file names that manually restart the job (the job
USB memory save - The number of files, or space is full drive). HDD] button When the variation
W049 0061 1 to 3 can be used, the number of files has reached the maximum value, will not be automatically
error - There are no available file names The variation code will indicate the type of file you are code
or there is not enough available space. restarted). When the variation
- The USB flash drive is write-protected trying to save. = 2, the error can also be resolved
code = 2 or 3, as this error occurs
Check them. - 1: Scan file by performing the following. Touch
in a state where there are no jobs,
- 2: Storage job the [Close] button
there is no relation to the
- 3: Other than the above When the variation code
restarting of jobs.
= 3, the error can also be resolved
by performing any of the following.
(1) Touch the [Cancel] button
(2) Touch the [Retry] button

Do the following. Disconnect the

USB
When the variation code
= 1, the error can also be resolved
When the variation code = 1, it will
by performing any of the following.
be possible to restart the job after
(1) Touch the [Cancel] button
The space available on the USB flash drive is less than the size of the the error has been resolved.
Failed to save to USB drive. The suspected (2) Touch the [Retry] button
file you are trying to save. However, it is only possible to
causes are: (3) Touch the [Save to Internal
The USB flash drive is write-protected, there are no file names that The variation code will indicate the type of file you are manually restart the job (the job
USB memory save - The number of files, or space is full HDD] button When the variation
W049 0062 1 to 3 can be used, the number of files has reached the maximum value, trying to save. will not be automatically
error - There are no available file names code
or there is not enough available space. - 1: Scan file restarted). When the variation
- The USB flash drive is write-protected = 2, the error can also be resolved
- 2: Storage job code = 2 or 3, as this error occurs
Check them. by performing the following. Touch
- 3: Other than the above in a state where there are no jobs,
the [Close] button
there is no relation to the
When the variation code
restarting of jobs.
= 3, the error can also be resolved
by performing any of the following.
(1) Touch the [Cancel] button
(2) Touch the [Retry] button

Press the Reset key, or turn OFF

The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the
instead of high-speed. sub power key.)
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the It may also be possible to clear
Stop all operations. When
Scanner connection turned off. power supply or connection with the scanner, Upon checking the PMS connection, the USB connection with the the error as follows:
U001 0063 restarting, activate the unit with
error Scanner firmware error. press the Reset key. If recovery has failed, scanner is connected as full-speed instead of high-speed. · Reconnect the scanner.
the normal activation sequence.
Connected scanner is not supported. contact your dealer. · Restart the scanner. · In the
The USB cable was disconnected during image data transfer while case of U001-0220 only, you may
transferring image data. need to download scanner
firmware.

Do the following. Disconnect the

USB
When the variation code
= 1, the error can also be resolved
When the variation code = 1, it will
by performing any of the following.
be possible to restart the job after
When attempting to copy a file onto a USB flash drive, the file cannot (1) Touch the [Cancel] button
the error has been resolved.
Failed to save to USB drive. The suspected be saved on the USB flash drive because 100 or more files have (2) Touch the [Retry] button
However, it is only possible to
causes are: already been saved in the folder. (3) Touch the [Save to Internal
The USB flash drive is write-protected, there are no file names that manually restart the job (the job
USB memory save - The number of files, or space is full The variation code will indicate the type of file you are HDD] button When the variation
W049 0064 1 to 3 can be used, the number of files has reached the maximum value, will not be automatically
error - There are no available file names trying to save. code
or there is not enough available space. restarted). When the variation
- The USB flash drive is write-protected - 1: Scan file = 2, the error can also be resolved
code = 2 or 3, as this error occurs
Check them. - 2: Storage job by performing the following. Touch
in a state where there are no jobs,
- 3: Other than the above the [Close] button
there is no relation to the
When the variation code
restarting of jobs.
= 3, the error can also be resolved
by performing any of the following.
(1) Touch the [Cancel] button
(2) Touch the [Retry] button

Do one of the following. (1) Touch

the [Close] button
(2) Execute TM0-01-3-004
"TRANSMIT FAIL DATA USB
The capacity of the send queue of the web remote function is nearing SAVE"
The capacity of the send queue of the web remote function is It is possible that the information is not properly the upper limit value. *For a fundamental solution,
Outgoing queue
I006 0065 nearing the upper limit value. (80% of the maximum capacity has being sent to the administration server. (80% of the maximum capacity has been reached.) check and configure items such
near full
been reached.) Contact your dealer. *Check when the power is turned ON, when the unit is reset as the settings under TM0-01-6-
(including wake-up), and when writing data into the send queue 061 "AUTHENTICATION SERVER
CONNECTION
" so that communication is
correctly conducted between the
unit and the web remote server.

System error occurs.

Reboot by pressing the A stop of the PMS case fan has been detected. Actions to take: Stop all operations. When
Turn OFF the printer (Sub power
S600 0066 PMS PCB error Hardware error of PMS PCB power key on the operation panel. If recovery has Check the connections of hardware components and replace restarting, activate the unit with
key OFF).
failed, hardware components. the normal activation sequence.
contact your dealer.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the After completing touch panel calibration, a failure occurred while
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0067 Hardware error power key on the operation panel. If recovery has writing in the calibration region of the FLASH of the operation panel End the calibration in an error.
Multi finisher communication error key OFF).
failed, unit.
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.

System error occurs.

Reboot by pressing the An erase error occurred in the Update data region of the FLASH of the
Turn OFF the printer (Sub power
S604 0068 Panel PCB error Panel PCB hardware error power key on the operation panel. If recovery has operation panel unit either upon completion or during an update of the Cancel updating.
key OFF).
failed, touch panel.
contact your dealer.

System error occurs.

Reboot by pressing the
A checksum error occurred either upon completion or during an Turn OFF the printer (Sub power
S604 0069 Panel PCB error Panel PCB hardware error power key on the operation panel. If recovery has Cancel updating.
update of the touch panel. key OFF).
failed,
contact your dealer.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
Although the process of mirroring the counter data and test mode
feed system software error
System error occurs. setting values was executed, a backup could not be made as the
Error controlling software error Print controlling software error Print
Reboot by pressing the mirroring file could not be properly generated within the HDD of the
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0070 Software error power key on the operation panel. If recovery has PMS.
controlling software error key OFF).
failed, - Failed 3 or more times when writing mirroring data onto the HDD
Power supply controlling software error Count controlling software
contact your dealer. - A CRC error has been detected during verification after
error Resident process of PMS is down.
writing mirroring data onto the HDD
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error Although the process of mirroring the counter data and test mode
System error occurs.
Error controlling software error Print controlling software error Print setting values was executed, a restoration could not be performed as
Reboot by pressing the
reserving software error Image processing software error TAG there was an error with the mirroring file saved on the HDD of the Turn OFF the printer (Sub power
S099 0071 Software error power key on the operation panel. If recovery has
controlling software error PMS. key OFF).
failed,
Power supply controlling software error Count controlling software - A CRC error has been detected when loading mirroring data from
contact your dealer.
error Resident process of PMS is down. the HDD
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Although an order to start initial communication was output from the

Engine-PMS communication error Maintenance unit controlling "Job Status, System Status related Software"
software error Ink circulation unit controlling software error Paper of the PMS to the module within the PMS, there is no response after 6
feed system software error minutes.
System error occurs.
Error controlling software error Print controlling software error Print Variation code:
Reboot by pressing the
reserving software error Image processing software error TAG - 1: Print operation related software Turn OFF the printer (Sub power
S099 0073 1 to 7 Software error power key on the operation panel. If recovery has
controlling software error - 2: USB connected equipment related software key OFF).
failed,
Power supply controlling software error Count controlling software - 3: Panel related software
contact your dealer.
error Resident process of PMS is down. - 4: Network related software
Multi finisher communication error - 5: Image adjustment related software
Offset staple paper ejection communication error Etc. - 6: Holding/updating user information, Security related software
- 7: RIP related software

Although an order to start power-off preparation communication was

Engine-PMS communication error Maintenance unit controlling output from the "Job Status, System Status related Software" of the
software error Ink circulation unit controlling software error Paper PMS to the module within the PMS, there is no response after 21
feed system software error minutes.
System error occurs.
Error controlling software error Print controlling software error Print Variation code:
Reboot by pressing the
reserving software error Image processing software error TAG - 1: Print operation related software Turn OFF the printer (Sub power
S099 0074 1 to 7 Software error power key on the operation panel. If recovery has
controlling software error - 2: USB connected equipment related software key OFF).
failed,
Power supply controlling software error Count controlling software - 3: Panel related software
contact your dealer.
error Resident process of PMS is down. - 4: Network related software
Multi finisher communication error - 5: Image adjustment related software
Offset staple paper ejection communication error Etc. - 6: Holding/updating user information, Security related software
- 7: RIP related software

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error An error was detected in the processing of the software of the
System error occurs.
Error controlling software error Print controlling software error Print "system control related module".
Reboot by pressing the
reserving software error Image processing software error TAG *PMS detection Turn OFF the printer (Sub power
S099 0075 1 to 2 Software error power key on the operation panel. If recovery has
controlling software error Variation code: key OFF).
failed,
Power supply controlling software error Count controlling software - 1: Print operation related software
contact your dealer.
error Resident process of PMS is down. - 2: Job status, system status related software
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

An error was detected in the processing of the software of the "USB

As this error occurs in a state
connected equipment related software" of the PMS.
When loading a file from a USB flash drive, there is an error with the This operation cannot be executed. Check the where there are no jobs, there is
W098 0077 USB File Read error (There is an error with the information of the check prior to scanning Touch the [Close] button
file or settings are incorrect. settings. no relation to the restarting of
that has been sent from the panel to the "USB connected equipment
jobs.
related software" of the PMS.)
Press the [Start] key *As reboot
Automatic reboot after completion of the download cannot be cannot be performed
As this error occurs in a state
performed as the system failed to write the Auto power on flag when a automatically after the power is
Automatic reboot has become no longer possible when a After turning the power OFF, press the power key where there are no jobs, there is
W062 0078 Press Start key firmware for other than the panel was downloaded. automatically turned OFF upon
firmware for other than the panel was downloaded. on the operation panel. no relation to the restarting of
*The downloading of the firmware has been completed completion of the DL, manually
jobs.
successfully. press the power key to activate
the system.

The Auto power on flag could not be erased when performing the
download of the panel firmware. Touch the [Close] button
As this error occurs in a state
When downloading the panel firmware, despite the power key not For this reason, the next time the main power is turned ON, despite *After the error has been resolved,
Supply main power where there are no jobs, there is
W063 0079 being pressed, the system automatically activates up to the normal power key on the operation panel. the power key not being pressed, the system automatically activates once go through the process of
again no relation to the restarting of
mode. up to the normal mode. "turning the main power OFF ->
jobs.
*The downloading of the panel firmware has been ON".
completed successfully.

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected. Head Control PCB 0 Error
Ink cooling fan is not connected. Ink heater is not connected. (Head control PCB connecting with the engine control PCB. Head
Head drive IC cooling fan is not connected. Overflow tank ink sensor control PCBs are labeled 0 and 1 in order from that which is closer to
is not connected. Pressurized tank ink sensor of each color is not System error occurs. the engine PCB.)
connected. Reboot by pressing the (K/C with 4C units) Turn OFF the printer (Sub power
PCB or HW
S096 0080 1 to 3 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has Variation code: key OFF).* For a permanent
disconnected
connected. failed, - 1: The head control PCB (HDR PCB) 0 is not connected solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer. - 2: The head control PCB (HDR PCB) 0 is not compatible
Negative pressure ink tank air valve is not connected. Negative with the model
pressure ink tank air valve is not connected. Solenoid counter not - 3: An ASIC mounted recording data generation PCB (IP PCB) and
connected. the FPGA mounted head control PCB (HDR PCB) 0 are installed
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
Head Control PCB 1 Error
CIS PCB not connected.
(Head control PCB 0 connecting with the head control PCB. Head
Ink cooling fan is not connected. Ink heater is not connected.
control PCBs are labeled 0 and 1 in order from that which is closer to
Head drive IC cooling fan is not connected. Overflow tank ink sensor
the engine PCB.)
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
(PCBs of the M/Y or the R/Y of 4C units. None with 2C units and 1C
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW units.)
S096 0081 1 to 3 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent
disconnected Variation code:
connected. failed, solution, connect the PCB.
- 1: The head control PCB (HDR PCB) 1 is not connected
Pressurized tank air valve is not connected. contact your dealer.
- 2: The head control PCB (HDR PCB) 1 is not compatible with the
Negative pressure ink tank air valve is not connected. Negative
model
pressure ink tank air valve is not connected. Solenoid counter not
- 3: An ASIC mounted recording data generation PCB (IP PCB) and
connected.
the FPGA mounted head control PCB (HDR PCB) 1 are installed
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW
S096 0082 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has The recording data generation PCB (IP PCB) is not connected. key OFF).* For a permanent
disconnected
connected. failed, solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
System Error Occurs.
is not connected. Pressurized tank ink sensor of each color is not
Reboot by pressing the Despite being a model that does not require the head control PCB Turn OFF the printer (Sub power
PCB or HW connected.
S096 0083 power key on the operation panel. If recovery has (HDR PCB) 1, a connection of the head control PCB (HDR PCB) 1 key OFF).* For a permanent
disconnected Negative pressure ink tank ink sensor of each color is not
failed, has been detected. solution, connect the PCB.
connected.
contact your dealer.
Pressurized ink tank air valve is not connected. Negative pressure
ink tank air valve is not connected. Negative pressure ink tank air
valve is not connected. Solenoid counter not connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW
S096 0084 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has The controller PCB is not connected. key OFF).* For a permanent
disconnected
connected. failed, solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW
S096 0085 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has The CIS PCB is not connected. key OFF).* For a permanent
disconnected
connected. failed, solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected.

Recording data generating (IP) PCB is not
connected.
Controller PCB is not connected.
CIS PCB is not connected.
Ink cooling fan is not connected. Image signal connection error between head control
Ink heater is not connected. PCB (HDR PCB) and IP PCB.
Head drive IC cooling fan is not connected. (Head control PCBs (HDR PCBs) are labeled 0, 1,
Overfl ow tank ink sensor is not connected. and 2 in order from that which is closer to the engine
Pressurized tank ink sensor of each color is not control PCB.) Turn OFF the printer (Sub
A problem has occurred. Turn the power off and
PCB or HW connected. Variation code: power key OFF).
S096 0088 1 to 2 on again with the power key on the operation
disconnected Negative pressure ink tank ink sensor of each color - 1: Image signal connection error between HDR * For a permanent solution,
panel. If the problem persists, contact your dealer.
is not connected. PCB 0 and the IP PCB connect the PCB.
Pressurized tank air valve is not connected. - 2: Image signal connection error between HDR
Negative pressure ink tank air valve is not PCB 1 and the IP PCB
connected. - 3: Image signal connection error between HDR
Ink supply solenoid valve of each color is not PCB 2 and the IP PCB
connected.
Solenoid counter not connected.
Facedown paper ejection fl ipper is not connected.
Belt encoder is not connected.
Waste ink tank

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0090 Hardware error power key on the operation panel. If recovery has K color ink tag antenna error. (RUN signal OFF)
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0091 Hardware error power key on the operation panel. If recovery has C color ink tag antenna error. (RUN signal OFF)
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0092 Hardware error power key on the operation panel. If recovery has M color ink tag antenna error. (RUN signal OFF)
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0093 Hardware error power key on the operation panel. If recovery has Y color ink tag antenna error. (RUN signal OFF)
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
System error occurs.
Reboot by pressing the
Engine control PCB Turn OFF the printer (Sub power
S601 0094 Hardware error of engine control PCB power key on the operation panel. If recovery has Model code TAG antenna error.
error key OFF).
failed,
contact your dealer.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0095 Software error power key on the operation panel. If recovery has No model code TAG.
controlling software error key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0096 1 to 7 Software error power key on the operation panel. If recovery has Incorrect model code TAG.
controlling software error key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Head Control PCB (HDR PCB) 1 Error.
(Head control PCB connecting with the engine control PCB. Head
control PCBs are labeled 1 and 2 in order from that which is closer to
the engine PCB.)
(K/C with 4C units) Variation code:
- 1: Incorrect attachment of the head control PCB (HDR PCB) has
been detected
- 2: Data verification error (drive waveform writing error)
- 3: Data verification error (failure initializing the sub CPU
of the head control PCB (HDR PCB))
- 4: -
- 5: A voltage error has been detected with the 24V input
- 6: A voltage error has been detected with the 35V input
- 7: A voltage error has been detected with the -24V input
- 8: The sub CPU has detected a software error (control error)
- 9: The sub CPU has detected a software error (parameter
System error occurs.
error) Due to the error specifications
Reboot by pressing the
Head Drive PCB - 10: The sub CPU has detected a software error (error Turn OFF the printer (Sub power being inherited from the EX,
S603 0100 1 to 20 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has
error No. error) key OFF). variation code: 4 is being kept
failed,
- 11: The sub CPU has detected a software error (trap error) vacant.
contact your dealer.
- 12: An FPGA power supply error has been detected
- 13: Configuration data is not written on the flash memory
- 14: A time-out error has been detected prior to starting
the configuration of the FPGA
- 15: A time-out error has been detected during the
configuration of the FPGA
- 16: An error has been detected while erasing the flash
memory
- 17: An error has been detected while writing on the flash
memory
- 18: An error has been detected while verifying the flash
memory
- 19: A data size error has been detected with the flash
memory
- 20: An error related to the flash memory has been
detected
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Head Control PCB (HDR PCB) 2 Error 1.
(Head control PCB connecting with the head control PCB
1. Head control PCBs are labeled 1 and 2 in order from that which is
closer to the engine PCB.)
(PCBs of the M/Y or the R/Y of 4C units. None with 2C units and 1C
units.)
Variation code:
- 1: Incorrect attachment of the head control PCB (HDR PCB) has
been detected
- 2: Data verification error (drive waveform writing error)
- 3: Data verification error (failure initializing the sub CPU
of the head control PCB (HDR PCB))
- 4: -
- 5: A voltage error has been detected with the 24V input
- 6: A voltage error has been detected with the 35V input
- 7: A voltage error has been detected with the -24V input
System Error Occurs.
- 8: The sub CPU has detected a software error (control error) Due to the error specifications
Reboot by pressing the
Head Drive PCB - 9: The sub CPU has detected a software error (parameter Turn OFF the printer (Sub power being inherited from the EX,
S603 0101 1 to 20 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has
error error) key OFF). variation code: 4 is being kept
failed,
- 10: The sub CPU has detected a software error (error vacant.
contact your dealer.
No. error)
- 11: The sub CPU has detected a software error (trap error)
- 12: An FPGA power supply error has been detected
- 13: Configuration data is not written on the flash memory
- 14: A time-out error has been detected prior to starting
the configuration of the FPGA
- 15: A time-out error has been detected during the
configuration of the FPGA
- 16: An error has been detected while erasing the flash
memory
- 17: An error has been detected while writing on the flash
memory
- 18: An error has been detected while verifying the flash
memory
- 19: A data size error has been detected with the flash
memory
Recording Data Generation PCB (IP PCB) Program Error
Variation code:
Database access error in HDD TAG communication error - 1: The FPGA of the recording data generation PCB (IP PCB) does
The engine PCB version and firmware do not match. not enter the initial state
System error occurs.
Voltage error of each head - 2: The READY signal of the FPGA of the recording data generation
Reboot by pressing the
Driving wave data of each head nozzle error PCB (IP PCB) does not become active Turn OFF the printer (Sub power
S098 0102 1 to 5 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error - 3: The READY signal of the FPGA of the recording data generation key OFF).
failed,
Offset staple paper ejection communication error Vendor PCB (IP PCB) does not become inactive
contact your dealer.
communication error - 4: The DONE signal of the FPGA of the recording data generation
Etc. PCB (IP PCB) does not become active
- 5: Configuration data does not exist within the FLASH of the
recording data generation PCB (IP PCB) and cannot be configured

There was a delay with the data transmission of each color from the
recording data generation PCB (IP PCB) to the head control PCB
Database access error in HDD TAG communication error
(HDR PCB).
The engine PCB version and firmware do not match.
System error occurs. (In response to the DREQ signal of each color output by each head
Voltage error of each head
Reboot by pressing the control PCB (HDR PCB), the recording data generation PCB (IP Variation code 3 is also applicable
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0103 1 to 4 Hardware error power key on the operation panel. If recovery has PCB) did not respond for 3 encoder pulses or more.) to the following:
Multi finisher communication error key OFF).
failed, Variation code: - R of KCRY units
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: K head control DREQ error
communication error
- 2: C head control DREQ error
Etc.
- 3: M head control DREQ error
- 4: Y head control DREQ error

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match. K Image Control Error
System error occurs.
Voltage error of each head Variation code:
Reboot by pressing the
Driving wave data of each head nozzle error - 1: The recording data generation PCB (IP PCB) has detected an Turn OFF the printer (Sub power Release using the reset key is not
S098 0104 1 to 2 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error image control error for the color K key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor - 2: The firmware has detected an image control error for the color K
contact your dealer.
communication error (An image forwarding interruption does not occur from the hardware.)
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. C Image Control Error
System error occurs.
Voltage error of each head Variation code:
Reboot by pressing the
Driving wave data of each head nozzle error - 1: The recording data generation PCB (IP PCB) has detected an Turn OFF the printer (Sub power Release using the reset key is not
S098 0105 1 to 2 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error image control error for the color C key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor - 2: The firmware has detected an image control error for the color C
contact your dealer.
communication error (An image forwarding interruption does not occur from the hardware.)
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. M Image Control Error
System error occurs.
Voltage error of each head Variation code:
Reboot by pressing the
Driving wave data of each head nozzle error - 1: The recording data generation PCB (IP PCB) has detected an Turn OFF the printer (Sub power Release using the reset key is not
S098 0106 1 to 2 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error image control error for the color M key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor - 2: The firmware has detected an image control error for the color M
contact your dealer.
communication error (An image forwarding interruption does not occur from the hardware.)
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Y Image Control Error
System error occurs.
Voltage error of each head Variation code:
Reboot by pressing the
Driving wave data of each head nozzle error - 1: The recording data generation PCB (IP PCB) has detected an Turn OFF the printer (Sub power Release using the reset key is not
S098 0107 1 to 2 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error image control error for the color Y key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor - 2: The firmware has detected an image control error for the color Y
contact your dealer.
communication error (An image forwarding interruption does not occur from the hardware.)
Etc.

Recording data Generation PCB (IP PCB) Communication Error

(Communication with the PMS PCB)
Variation code:
- 1: An error has been detected during command communication
from the PMS to the recording data generation PCB (IP PCB)
- 2: An error has been detected during status communication from the
System error occurs. recording data generation PCB (IP PCB) to the PMS
Reboot by pressing the - 3: An INTA notification time-out of the recording data
Turn OFF the printer (Sub power
S602 0108 1 to 7 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has generation PCB (IP PCB)
key OFF).
failed, - 4: An error has been detected during data communication from the
contact your dealer. PMS to the recording data PCB (IP PCB)
- 5: An error has been detected during data communication from the
recording data PCB (IP PCB) to the PMS
- 6: An error has been detected while notifying the change of status
from the recording data PCB (IP PCB) to the PMS
- 7: An error has been detected while notifying the acquisition of
recording data from the recording data PCB (IP PCB) to the PMS

- Stop the ejection of ink.

- Without newly feeding paper,
stop operation one all of the paper
The amount of data consumed by heads K11 through K61 for print
that has been fed is output.
exceeded the amount of data forwarded from the recording data
As it is possible that the printed
generation PCB (IP PCB) and the forwarding of data could not keep
figure is being ruptured, it is
up.
necessary to bring the unit to an
(It has been detected that, at the timing when the ink is ejected from
emergency stop.
heads K11 through K61, the data required for Print had not been
Reception Data At the timing when the ink is ejected from the head, the data However, it will be possible to
Operation will resume. forwarded from the recording data generation PCB (IP PCB).)
W083 0110 1 to 6 Buffer Underrun required for print has not been forwarded from the recording data Touch the [Confirm] button. restart print by performing a
Touch the "Confirm" button. Variation code:
Error generation PCB (IP PCB). software reset with the
- 1: Head K11
IP PCB and head control (HDR)
- 2: Head K21
PCB.
- 3: Head K31
It will be possible to restart the job
- 4: Head K41
after the error has been released.
- 5: Head K51
However, it is only possible to
- 6: Head K61
manually
restart the job (the job will not be
automatically restarted).

- Stop the ejection of ink.

- Without newly feeding paper,
The amount of data consumed by heads C1 through C6 for print
stop operation one all of the paper
exceeded the amount of data forwarded from the recording data
that has been fed is output. As it is
generation PCB (IP PCB) and the forwarding of data could not keep
possible that the printed figure is
up.
being ruptured,
(It has been detected that, at the timing when the ink is ejected from
it is necessary to bring the unit to
heads C1 through C6, the data required for Print had not been
Reception Data At the timing when the ink is ejected from the head, the data an emergency stop. However, it
Operation will resume. forwarded from the recording data generation PCB (IP PCB).)
W083 0111 1 to 6 Buffer Underrun required for print has not been forwarded from the recording data Touch the [Confirm] button. will be possible to restart print by
Touch the "Confirm" button. Variation code:
Error generation PCB (IP PCB). performing a software reset with
- 1: Head C1
the IP PCB and head control
- 2: Head C2
(HDR) PCB. It will be possible to
- 3: Head C3
restart the job after the error has
- 4: Head C4
been released. However, it is only
- 5: Head C5
possible to manually restart the
- 6: Head C6
job (the job will not be
automatically restarted).
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

- Stop the ejection of ink.

- Without newly feeding paper,
The amount of data consumed by heads M1 through M6 for print stop operation one all of the paper
exceeded the amount of data forwarded from the recording data that has been fed is output.
generation PCB (IP PCB) and the forwarding of data could not keep As it is possible that the printed
up. figure is being ruptured, it is
(It has been detected that, at the timing when the ink is ejected from necessary to bring the unit to an
heads M1 through M6, the data required for print had not been emergency stop. However, it will
Reception Data At the timing when the ink is ejected from the head, the data
Operation will resume. forwarded from the recording data generation PCB (IP PCB).) be possible to restart print by
W083 0112 1 to 6 Buffer Underrun required for print has not been forwarded from the recording data Touch the [Confirm] button.
Touch the "Confirm" button. Variation code: performing a software reset with
Error generation PCB (IP PCB).
- 1: Head M1 the IP
- 2: Head M2 PCB and head control (HDR)
- 3: Head M3 PCB. It will be possible to restart
- 4: Head M4 the job after the error has been
- 5: Head M5 released. However, it is only
- 6: Head M6 possible to manually restart the
job (the job will not be
automatically restarted).

- Stop the ejection of ink.

- Without newly feeding paper,
The amount of data consumed by heads Y1 through Y6 for print
stop operation one all of the paper
exceeded the amount of data forwarded from the recording data
that has been fed is output. As it is
generation PCB (IP PCB) and the forwarding of data could not keep
possible that the printed figure is
up.
being ruptured,
(It has been detected that, at the timing when the ink is ejected from
it is necessary to bring the unit to
heads Y1 through Y6, the data required for print had not been
Reception Data At the timing when the ink is ejected from the head, the data an emergency stop. However, it
Operation will resume. forwarded from the recording data generation PCB (IP PCB).)
W083 0113 1 to 6 Buffer Underrun required for print has not been forwarded from the recording data Touch the [Confirm] button. will be possible to restart print by
Touch the "Confirm" button. Variation code:
Error generation PCB (IP PCB). performing a software reset with
- 1: Head Y1
the IP PCB and head control
- 2: Head Y2
(HDR) PCB. It will be possible to
- 3: Head Y3
restart the job after the error has
- 4: Head Y4
been released. However, it is only
- 5: Head Y5
possible to manually restart the
- 6: Head Y6
job (the job will not be
automatically restarted).

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs. The recording data generation PCB (IP PCB) has detected an
Voltage error of each head
Reboot by pressing the exceeding or decline of the print speed while print.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 0114 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF).
failed, - 1: An exceeding of the speed has been detected
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: A decline of the speed has been detected
communication error
Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG An error of the internal image control buffer within the Turn OFF the printer (Sub power
S099 0116 Software error power key on the operation panel. If recovery has
controlling software error engine firmware. key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
System error occurs.
Reboot by pressing the The CIS device does not operate.
Engine control PCB Turn OFF the printer (Sub power
S601 0117 Hardware error of engine control PCB power key on the operation panel. If recovery has (The CIS device does not respond within a prescribed amount of
error key OFF).
failed, time.)
contact your dealer.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
An error of the color definition information has been detected during
feed system software error
System error occurs. initialization or operation within the "image formation module".
Error controlling software error Print controlling software error Print
Reboot by pressing the Variation code:
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0118 1 to 2 Software error power key on the operation panel. If recovery has - 1: An error of the color definition information has been
controlling software error key OFF).
failed, detected during initialization
Power supply controlling software error Count controlling software
contact your dealer. - 2: An error of the color definition information has been
error Resident process of PMS is down.
detected during operation
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
An image address error of each color has been detected within the
feed system software error
System error occurs. "image formation module".
Error controlling software error Print controlling software error Print Turn OFF the printer.
Reboot by pressing the Variation code:
reserving software error Image processing software error TAG Turn OFF the printer (Sub power Variation code 3 is also applicable
S099 0119 1 to 4 Software error power key on the operation panel. If recovery has - 1: Image address error of color K
controlling software error key OFF). to the following:
failed, - 2: Image address error of color C
Power supply controlling software error Count controlling software - R of KCRY units
contact your dealer. - 3: Image address error of color M
error Resident process of PMS is down.
- 4: Image address error of color Y
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
Ink cooling fan (1) or (2) is not connected.
is not connected. Pressurized tank ink sensor of each color is not System error occurs.
(The connection detection signal for ink cooling fan (1) or
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW (2) is in an inactive state.
S096 0120 1 to 2 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent
disconnected Variation code:
connected. failed, solution, connect the PCB.
- 1: Ink cooling fan (1) is not connected
Pressurized tank air valve is not connected. contact your dealer.
- 2: Ink cooling fan (2) is not connected
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

- Stop the ejection of ink.

- Without newly feeding paper,
stop operation one all of the paper
The amount of data consumed by heads K12 through K62 for print
that has been fed is output.
exceeded the amount of data forwarded from the recording data
As it is possible that the printed
generation PCB (IP PCB) and the forwarding of data could not keep
figure is being ruptured, it is
up.
necessary to bring the unit to an
(It has been detected that, at the timing when the ink is ejected from
emergency stop.
heads K12 through K62, the data required for print had not been
Reception Data At the timing when the ink is ejected from the head, the data However, it will be possible to
Operation will resume. forwarded from the recording data generation PCB (IP PCB).)
W083 0121 1 to 6 Buffer Underrun required for print has not been forwarded from the recording data Touch the [Confirm] button. restart print by performing a
Touch the "Confirm" button. Variation code:
Error generation PCB (IP PCB). software reset with the
- 1: Head K12
IP PCB and head control (HDR)
- 2: Head K22
PCB.
- 3: Head K32
It will be possible to restart the job
- 4: Head K42
after the error has been released.
- 5: Head K52
However, it is only possible to
- 6: Head K62
manually restart the job (the job
will not be automatically
restarted).

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
Head driving IC cooling fan (1) or (2) is not connected. (The
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connection detection signal for head driving IC cooling fan (1) or (2) is
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW in an inactive state.)
S096 0123 1 to 2 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent
disconnected Variation code:
connected. failed, solution, connect the PCB.
- 1: Head driving IC cooling fan (1) is not connected
Pressurized tank air valve is not connected. contact your dealer.
- 2: Head driving IC cooling fan (2) is not connected
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the The ink overflow tank level sensor is not connected. Turn OFF the printer (Sub power
PCB or HW
S096 0124 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has (The connection detection signal for the ink overflow tank key OFF).* For a permanent
disconnected
connected. failed, level sensor is in an inactive state.) solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected. The pressurized tank ink level sensor of each color is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor (The connection detection signal for the pressurized tank ink level
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs. sensor of each color is in an inactive state.)
connected. Reboot by pressing the Variation code: Turn OFF the printer (Sub power Variation code 3 is also applicable
PCB or HW
S096 0125 1 to 5 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has - 1: K1 pressurized tank ink level sensor key OFF).* For a permanent to the following:
disconnected
connected. failed, - 2: C pressurized tank ink level sensor solution, connect the PCB. - R of KCRY units
Pressurized tank air valve is not connected. contact your dealer. - 3: M pressurized tank ink level sensor
Negative pressure ink tank air valve is not connected. Negative - 4: Y pressurized tank ink level sensor
pressure ink tank air valve is not connected. Solenoid counter not - 5: K2 pressurized tank ink level sensor
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
The negative pressure tank ink level sensor of each color is not
Ink cooling fan is not connected. Ink heater is not connected.
connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
(The connection detection signal for the negative pressure tank ink
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
level sensor of each color is in an inactive state.
connected. Reboot by pressing the Turn OFF the printer (Sub power Variation code 3 is also applicable
PCB or HW Variation code:
S096 0126 1 to 5 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent to the following:
disconnected - 1: K1 negative pressure tank ink level sensor
connected. failed, solution, connect the PCB. - R of KCRY units
- 2: C negative pressure tank ink level sensor
Pressurized tank air valve is not connected. contact your dealer.
- 3: M negative pressure tank ink level sensor
Negative pressure ink tank air valve is not connected. Negative
- 4: Y negative pressure tank ink level sensor
pressure ink tank air valve is not connected. Solenoid counter not
- 5: K2 negative pressure tank ink level sensor
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the The pressurized tank open air valve is not connected. (The Turn OFF the printer (Sub power
PCB or HW
S096 0129 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has connection detection signal for the pressurized tank open air valve is key OFF).* For a permanent
disconnected
connected. failed, in an inactive state.) solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the The negative pressure tank open air valve is not connected. Turn OFF the printer (Sub power
PCB or HW
S096 0130 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has (The connection detection signal for the negative pressure tank open key OFF).* For a permanent
disconnected
connected. failed, air valve is in an inactive state.) solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
The ink fuse solenoid valve of each color is not connected. (The
Head drive IC cooling fan is not connected. Overflow tank ink sensor
connection detection signal for the ink fuse solenoid valve of each
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
color is in an inactive state.)
connected. Reboot by pressing the Turn OFF the printer (Sub power Variation code 3 is also applicable
PCB or HW Variation code
S096 0133 1 to 4 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent to the following:
disconnected - 1: K ink fuse solenoid valve
connected. failed, solution, connect the PCB. - R of KCRY units
- 2: C ink fuse solenoid valve
Pressurized tank air valve is not connected. contact your dealer.
- 3: M ink fuse solenoid valve
Negative pressure ink tank air valve is not connected. Negative
- 4: Y ink fuse solenoid valve
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the The "ink circulation unit control related module" has detected an
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0142 1 to 9 Software error power key on the operation panel. If recovery has abnormal status transition.
controlling software error key OFF).
failed, Variation code: T.B.D.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error Ink temperature adjustment unit control software error Variation code:
System error occurs.
Error controlling software error Print controlling software error Print - 1: - The "ink temperature adjustment unit control related module"
Reboot by pressing the
reserving software error Image processing software error TAG has detected an abnormal status transition. Turn OFF the printer (Sub power
S099 0144 1 to 2 Software error power key on the operation panel. If recovery has
controlling software error - 2: The temperature setting (Test Mode) used with temperature key OFF).
failed,
Power supply controlling software error Count controlling software adjustment is indicating a temperature region that does not satisfy
contact your dealer.
error Resident process of PMS is down. specifications and the temperature cannot be controlled correctly.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

"System Control related Module" error

A software error (information overflow, no response) has been
detected within the following "system control related module" of the
engine.
Variation code:
- 1: A software error has been detected with the "system control
related module"
Engine-PMS communication error Maintenance unit controlling - 2: A software error has been detected with the image adjustment or
software error Ink circulation unit controlling software error Paper data forwarding process
feed system software error - 3: A software error has been detected with the download process
System error occurs.
Error controlling software error Print controlling software error Print - 4: A software error has been detected with the PMS communication
Reboot by pressing the
reserving software error Image processing software error TAG request process Turn OFF the printer (Sub power
S099 0145 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error - 5: A software error has been detected with the key OFF).
failed,
Power supply controlling software error Count controlling software transmission/reception process to the PMS
contact your dealer.
error Resident process of PMS is down. - 6: A software error has been detected with the boot process
Multi finisher communication error - 7: An overflow has been detected with the information that is to be
Offset staple paper ejection communication error Etc. notified using the paper output notification command with the process
of notifying a change of status to the PMS
- 8: An overflow has been detected with the information that is to be
notified using the set completion notification command with the
process of notifying a change of status to the PMS
- 9: A state of there being no response has been detected with the
information that is to be notified using the test mode setting range
acquisition command from the test mode control module

"Error Recovery Control related Module" error

Variation code:
- 1: An abnormal status transition has been detected with the "error
control related module".
- 2: An abnormal status transition has been detected with the "error
recovery control related module".
- 3: An exclusive status failure of the paper jam re- detection process
Engine-PMS communication error Maintenance unit controlling has been detected within the "error recovery control related module".
software error Ink circulation unit controlling software error Paper - 4: An incorrect recovery type upon the start of recovery has been
feed system software error detected within the "error recovery control related module".
System error occurs.
Error controlling software error Print controlling software error Print - 5: An incorrect recovery type while changing the recovery phase has
Reboot by pressing the
reserving software error Image processing software error TAG been detected within the "error recovery control related module". Turn OFF the printer (Sub power
S099 0146 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error - 6: Incorrect recovery information while configuring the internal key OFF).
failed,
Power supply controlling software error Count controlling software recovery information has been detected within the "error recovery
contact your dealer.
error Resident process of PMS is down. control related module".
Multi finisher communication error - 7: Incorrect recovery information while acquiring the internal
Offset staple paper ejection communication error Etc. recovery information has been detected within the "error recovery
control related module".
- 8: A retry time-out due to non-receipt of a ink pan phase control
operation request with the recovery operation during cleaning has
been detected within the "error recovery control related module".
- 9: A retry time-out due to non-receipt of a retry cleaning operation
request with the recovery operation during cleaning has been
detected within the "error recovery control related module".

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0147 Software error power key on the operation panel. If recovery has A non-prescribed test mode number has been notified.
controlling software error key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
HDR Control Module Software Error
Variation code:
Engine-PMS communication error Maintenance unit controlling - 3: A parameter error has been detected within the "HDR control
software error Ink circulation unit controlling software error Paper module"
feed system software error - 4: An operation error has been detected within the "HDR control
System error occurs.
Error controlling software error Print controlling software error Print module"
Reboot by pressing the
reserving software error Image processing software error TAG - 5: An operation error of the HDR sub CPU for the head control PCB Turn OFF the printer (Sub power
S099 0148 3 to 8 Software error power key on the operation panel. If recovery has
controlling software error (HDR PCB) 1 has been detected key OFF).
failed,
Power supply controlling software error Count controlling software - 6: An operation error of the HDR sub CPU for the head control PCB
contact your dealer.
error Resident process of PMS is down. (HDR PCB) 2 has been detected
Multi finisher communication error - 7: A parameter error has been detected within the "CIS control
Offset staple paper ejection communication error Etc. module"
- 8: An operation error has been detected within the "CIS control
module"
Engine-PMS communication error Maintenance unit controlling
"PMS Communication Driver" error Variation code:
software error Ink circulation unit controlling software error Paper
- 1: A parameter error has been detected within the PMS
feed system software error
System error occurs. communication driver
Error controlling software error Print controlling software error Print
Reboot by pressing the - 2: An operation error has been detected within the PMS
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0149 1 to 3 Software error power key on the operation panel. If recovery has communication driver
controlling software error key OFF).
failed, - 3: An overflow has been detected with a flag address that has used
Power supply controlling software error Count controlling software
contact your dealer. recording data in order to communicate to the PMS with ITI
error Resident process of PMS is down.
interruption of the recording data acquisition notification within the
Multi finisher communication error
PMS communication driver.
Offset staple paper ejection communication error Etc.

"Print Sequence related Software" error of the engine

Variation code:
- 1: A "print sequence related software" error has occurred
Engine-PMS communication error Maintenance unit controlling - 2: A time-out has occurred while waiting for a response from the
software error Ink circulation unit controlling software error Paper "paper transport related control software"
feed system software error - 3: A time-out has occurred while waiting for a response from the
System error occurs.
Error controlling software error Print controlling software error Print "print head control software"
Reboot by pressing the
reserving software error Image processing software error TAG - 4: A time-out has occurred while waiting for a response from the Turn OFF the printer (Sub power
S099 0150 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error "control software for communication with the finisher" key OFF).
failed,
Power supply controlling software error Count controlling software - 5: A time-out has occurred while waiting for a response from the
contact your dealer.
error Resident process of PMS is down. "count control related software"
Multi finisher communication error - 6: A time-out has occurred with the lock prior to set cancellation
Offset staple paper ejection communication error Etc. - 7: A time-out has occurred while waiting for completion of the paper
feed tray preparation operation
- 8: A time-out has occurred while generating restart information
- 9: The paper output tray is invalid

Engine-PMS communication error Maintenance unit controlling

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

"Print Reservation Information Management Software" error of the

engine
Variation code:
- 1: An operation error / time-out has been detected with the "print
reservation information management software" of the engine.
- 2: The "print reservation information management software" has
detected a time-out (40 sec) of a subordinate module when deleting a
job (*1)
- 3: The "print reservation information management software" has
detected a time-out (50 sec) of a subordinate module when stopping
print (*1)
Engine-PMS communication error Maintenance unit controlling
- 4: The "print reservation information management software" has
software error Ink circulation unit controlling software error Paper
detected a time-out (3 min) of a subordinate module when starting
feed system software error
System error occurs. print (*1)
Error controlling software error Print controlling software error Print
Reboot by pressing the - 5: The "print reservation information management software" has
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0152 1 to 8 Software error power key on the operation panel. If recovery has detected a time-out (50 sec) of a subordinate module during a
controlling software error key OFF).
failed, temporary stop such as auto cleaning (*1)
Power supply controlling software error Count controlling software
contact your dealer. - 6: -
error Resident process of PMS is down.
- 7: The engine firmware has detected a time-out (180 sec) of the
Multi finisher communication error
"print reservation information management software" locking process
Offset staple paper ejection communication error Etc.
upon receiving a job deletion command (*2)
- 8: The "print reservation information management software" of the
engine firmware has detected a time-out (10 sec) while generating the
restart information of the "print sequence related software" (*2)
*1 Areas that may be causing the error:
- Print sequence related software
- Machine control
- Paper transport related control software
- Control software for communication with the finisher
*2 Areas that may be causing the error:
- Print sequence related software

The "print reservation information management software" of the

* This error will be less likely if the
engine has detected a time-out (3 min) that stalls the command from
job is output again upon changing
the PMS when starting to print. Do one of the following. (1) Touch
the output destination to [Await
Print Data Receive Data reception is slow. Please wait for a moment. (A time-out has occurred as there was a shortage with the JOB the [Continue] button
W200 0153 The reception of the job is taking time. Order] or [Storage]. As this error
Delay If the job is not output, delete the job. related command and it was not possible to start print) (2) Touch the [Stop] button
occurs in a state where there are
* Areas that may be causing the error: (3) Delete the job
no jobs, there is no relation to the
- PMS
restarting of jobs.
- System control module (engine firmware)

"Image Formation Module" error

Variation code:
- 1: A parameter error has been detected
Engine-PMS communication error Maintenance unit controlling - 2: An operation error has been detected
software error Ink circulation unit controlling software error Paper - 3: A parameter error occurred when starting print
feed system software error - 4: A parameter error occurred when reserving a sheet
System error occurs.
Error controlling software error Print controlling software error Print - 5: A parameter error occurred when forming an image
Reboot by pressing the
reserving software error Image processing software error TAG - 6: It has been detected that the transport ID upon is 0 Turn OFF the printer (Sub power
S099 0154 1 to 12 Software error power key on the operation panel. If recovery has
controlling software error when forming an image key OFF).
failed,
Power supply controlling software error Count controlling software - 7: An image formation request has been detected in relation to a
contact your dealer.
error Resident process of PMS is down. page that has already been processed (or is being commenced)
Multi finisher communication error - 8: Hardware driver parameter error
Offset staple paper ejection communication error Etc. - 9: Hardware driver control error
- 10: Image related parameter error
- 11: Image related control error
- 12: Spare

"System Control related Module" error

The following has been detected within the "system control module" of
the engine.
Variation code:
- 1: A variable length memory area shortage has been detected
Engine-PMS communication error Maintenance unit controlling
- 2: An error related to the pre-idling status has been detected
software error Ink circulation unit controlling software error Paper
- 3: A response error of the "paper transport related control
feed system software error
System error occurs. software" in the roller profile test mode has been detected
Error controlling software error Print controlling software error Print
Reboot by pressing the - 4: An incorrect status transition has been detected
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0155 1 to 9 Software error power key on the operation panel. If recovery has - 5: A time-out error of the test mode store/restore operation has been
controlling software error key OFF).
failed, detected
Power supply controlling software error Count controlling software
contact your dealer. - 6: A parameter error of the manual store/restore operation has been
error Resident process of PMS is down.
detected
Multi finisher communication error
- 7: An incorrect status transition of the test mode store/ restore
Offset staple paper ejection communication error Etc.
operation has been detected
- 8: An incorrect status error upon completion of the set cancel
operation has been detected
- 9: An error has been detected with the reception timing
of the set cancel completion status acquisition command

"System Control related Module" error

The following has been detected within the "system control related
module" of the engine.
Variation code:
- 1: A time-out of the set cancel operation completion has been
detected within the "system control related module"
Engine-PMS communication error Maintenance unit controlling
- 2: A parameter error of the notification from the "print
software error Ink circulation unit controlling software error Paper
control module" within the "system control related module"
feed system software error
System error occurs. - 3: An error of the initializing operation has been detected within the
Error controlling software error Print controlling software error Print
Reboot by pressing the "system control related module"
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0156 1 to 9 Software error power key on the operation panel. If recovery has - 4: An error of the wakeup operation has been detected within the
controlling software error key OFF).
failed, "system control related module"
Power supply controlling software error Count controlling software
contact your dealer. - 5: A BP lowering error upon occurrence of a paper jam has been
error Resident process of PMS is down.
detected within the "system control related module"
Multi finisher communication error
- 6: An unexpected value for the control variable has been detected
Offset staple paper ejection communication error Etc.
within the "system control related module"
- 7: Vacant
- 8: Engine counter information 1 acquisition command time-out
occurrence has been detected 1 (PMS-Engine COM error)
- 9: Engine counter information 1 acquisition command time-out
occurrence has been detected 2 (PMS-Engine COM error)

"Error Recovery Control related Module" error

The following has been detected within the "error recovery control
related module" of the engine.
Variation code:
- 1: A retry time-out due to non-receipt of a machine initialization
request with the recovery operation during cleaning has been
detected
- 2: A retry time-out due to non-receipt of an initial ink filling recovery
operation request with the recovery operation during initial ink filling
has been detected
Engine-PMS communication error Maintenance unit controlling - 3: An incorrect recovery phase during the recovery operation with
software error Ink circulation unit controlling software error Paper the recovery operation during cleaning has been detected
feed system software error - 4: An incorrect recovery phase during the processing of an
System error occurs.
Error controlling software error Print controlling software error Print emergency stop with the recovery operation during cleaning has been
Reboot by pressing the
reserving software error Image processing software error TAG detected Turn OFF the printer (Sub power
S099 0157 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error - 5: A retry time-out due to non-receipt of a request for operations prior key OFF).
failed,
Power supply controlling software error Count controlling software to ink change with the recovery operation during initial ink filling has
contact your dealer.
error Resident process of PMS is down. been detected
Multi finisher communication error - 6: A retry time-out due to non-receipt of a request for operations prior
Offset staple paper ejection communication error Etc. to ink change with the recovery operation when there is no ink has
been detected
- 7: A retry time-out due to non-receipt of a machine initialization
request with the recovery operation when there is no ink has been
detected
- 8: A retry time-out due to non-receipt of a request for operations prior
to jam removal with the recovery operation when there is a jam has
been detected
- 9: A retry time-out due to non-receipt of a request for operations
following jam removal with the recovery operation when there is a jam
has been detected

The following has been detected within the "error recovery control
Engine-PMS communication error Maintenance unit controlling related module".
software error Ink circulation unit controlling software error Paper Variation code:
feed system software error - 1: A retry time-out due to non-receipt of a machine initialization
System error occurs.
Error controlling software error Print controlling software error Print request during closing of the independent cover with the recovery
Reboot by pressing the
reserving software error Image processing software error TAG operation when there is a jam has been detected Turn OFF the printer (Sub power
S099 0158 1 to 3 Software error power key on the operation panel. If recovery has
controlling software error - 2: A retry time-out due to non-receipt of a request for operations prior key OFF).
failed,
Power supply controlling software error Count controlling software to release of the lock with the recovery operation when releasing the
contact your dealer.
error Resident process of PMS is down. door lock has been detected
Multi finisher communication error - 3: A retry time-out due to non-receipt of a machine initialization
Offset staple paper ejection communication error Etc. request during closing of the independent cover with the machine
recovery operation has been detected
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error Ink temperature adjustment error Variation code:
System error occurs.
Error controlling software error Print controlling software error Print - 1: The ink temperature adjustment request cannot be accepted
Reboot by pressing the
reserving software error Image processing software error TAG within a prescribed amount of time Turn OFF the printer (Sub power
S099 0160 1 to 2 Software error power key on the operation panel. If recovery has
controlling software error - 2: Although the ink heater was turned ON when the power was key OFF).
failed,
Power supply controlling software error Count controlling software turned ON, the ink circulation operation did not start after a prescribed
contact your dealer.
error Resident process of PMS is down. amount of time
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Engine-PMS communication error Maintenance unit controlling

"Machine Control related Module" error

Variation code:
- 1: During machine operation of the print preparation operation, the
process of moving to the print position was not completed within a
prescribed amount of time.
Otherwise, the transport preparation completion notification was not
notified within a prescribed amount of time.
- 2: During machine operation of the print preparation operation, the
Engine-PMS communication error Maintenance unit controlling gap adjustment operation of the head of the transfer belt unit was not
software error Ink circulation unit controlling software error Paper completed within a prescribed amount of time.
feed system software error - 3: The sequence of assisting operations of the print preparation
System error occurs.
Error controlling software error Print controlling software error Print operation was not completed within a prescribed amount of time.
Reboot by pressing the
reserving software error Image processing software error TAG - 4: During the paper feed tray switching operation of the print Turn OFF the printer (Sub power
S099 0162 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error preparation operation, the ink circulation operation was not completed key OFF).
failed,
Power supply controlling software error Count controlling software within a prescribed amount of time.
contact your dealer.
error Resident process of PMS is down. - 5: Machine operations of normal cleaning and the MD recovery
Multi finisher communication error operation were not completed within a prescribed amount of time.
Offset staple paper ejection communication error Etc. - 6: Machine operations of hyper cleaning were not completed within a
prescribed amount of time.
- 7: Suction fan operations were not completed within a prescribed
amount of time.
- 8: Processes related to the cleaning unit during the operation of
various machines were not completed within a prescribed amount of
time.
- 9: Processes related to ink circulation during the operation of various
machines were not completed within a prescribed amount of time.

"Machine Control related Module" error

Variation code:
- 1: Decoding processes related to the cleaning unit and ink
circulation during the operation of various machines were not
completed within a prescribed amount of time.
- 2: The sequence of assisting operations during the machine
Engine-PMS communication error Maintenance unit controlling
initialization operation was not completed within a prescribed amount
software error Ink circulation unit controlling software error Paper
of time.
feed system software error
System error occurs. - 3: In the paper transport related test mode involving machine
Error controlling software error Print controlling software error Print
Reboot by pressing the operations, an operation completion notification from the "paper
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0163 1 to 7 Software error power key on the operation panel. If recovery has transport related control software" was not output within a prescribed
controlling software error key OFF).
failed, amount of time.
Power supply controlling software error Count controlling software
contact your dealer. - 4: The requested operation cannot be executed as the machine has
error Resident process of PMS is down.
not been initialized.
Multi finisher communication error
- 5: Head driving processes during the MD recovery operation were
Offset staple paper ejection communication error Etc.
not completed within a prescribed amount of time.
- 6: The fitting operation in the test mode was not
completed within a prescribed amount of time.
- 7: The process of moving the BP home position during the machine
initialization operation was not completed within a prescribed amount
of time.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs. Machine operation request time-out error Variation code:
Error controlling software error Print controlling software error Print
Reboot by pressing the - 1: Although a machine operation request was made, the status
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0164 1 to 2 Software error power key on the operation panel. If recovery has remained BUSY even after a prescribed amount of time.
controlling software error key OFF).
failed, - 2: Although a machine operation request was made, the fitting
Power supply controlling software error Count controlling software
contact your dealer. operation was not completed even after a prescribed amount of time.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
TAG information management software Variation code:
software error Ink circulation unit controlling software error Paper
- 1: The "TAG information management software" has detected an
feed system software error
System error occurs. operation error.
Error controlling software error Print controlling software error Print
Reboot by pressing the - 2: The communication buffer of the "TAG information
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0165 1 to 3 Software error power key on the operation panel. If recovery has management software" has overflown.
controlling software error key OFF).
failed, - 3: Although a no ink error was notified from the ""TAG information
Power supply controlling software error Count controlling software
contact your dealer. management software" to the "TAG access related software", there
error Resident process of PMS is down.
was no notification of the no ink error from the "TAG access related
Multi finisher communication error
software".
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
- A software error related to the following control was detected within
software error Ink circulation unit controlling software error Paper
the "power supply unit control module" of the engine.
feed system software error
System error occurs. Variation code:
Error controlling software error Print controlling software error Print
Reboot by pressing the - 1: Paper transport control
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0166 1 to 6 Software error power key on the operation panel. If recovery has - 2: TAG control
controlling software error key OFF).
failed, - 3: Mechanism control
Power supply controlling software error Count controlling software
contact your dealer. - 4: Counter control
error Resident process of PMS is down.
- 5: Multifunction finisher control
Multi finisher communication error
- 6: Image formation control
Offset staple paper ejection communication error Etc.
The completion notification after executing the test mode is a status
error (any status other than successful completion).
Variation code:
- 1: Completion notification status error of the "print head
control software" of the engine
System error occurs. - 2: Completion notification status error of the "print
Reboot by pressing the sequence related software" of the engine
Test mode Turn OFF the printer (Sub power
S093 0167 1 to 6 The test mode operation has ended in an error. power key on the operation panel. If recovery has - 3: "Paper transport related control software" completion
execution err key OFF).
failed, notification status error
contact your dealer. - 4: Completion notification status error of the "paper
transport related control software"
- 5: Completion notification status error of the "count
control related software" of the engine
- 6: Completion notification status error of the "TAG
access related software"

"Side Registration Control related Module" error

Engine-PMS communication error Maintenance unit controlling Variation code:
software error Ink circulation unit controlling software error Paper - 1: The page information count of the side registration control request
feed system software error has become full.
System error occurs.
Error controlling software error Print controlling software error Print - 2: The leading edge of the paper has been detected despite there
Reboot by pressing the
reserving software error Image processing software error TAG not being a side registration control request Turn OFF the printer (Sub power
S099 0168 1 to 5 Software error power key on the operation panel. If recovery has Turn OFF the printer.
controlling software error - 3: The rear edge of the paper has been detected despite there not key OFF).
failed,
Power supply controlling software error Count controlling software being a side registration control request
contact your dealer.
error Resident process of PMS is down. - 4: The rear edge of the paper has been detected before the leading
Multi finisher communication error edge of the paper was detected
Offset staple paper ejection communication error Etc. - 5: The leading edge of the paper was detected before the rear edge
of the paper was detected

Flash memory error

Variation code:
- 1: The rights to access the flash memory cannot be
acquired
- 2: The adjustment value writing area of the flash memory
Engine-PMS communication error Maintenance unit controlling
cannot be accessed
software error Ink circulation unit controlling software error Paper
- 3: The ID for writing into the flash memory is a non- specified value
feed system software error
System error occurs. - 4: For access to the flash memory, an address of an odd number
Error controlling software error Print controlling software error Print
Reboot by pressing the has been specified
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 0170 1 to 9 Software error power key on the operation panel. If recovery has - 5: For access to the flash memory, a size of an odd number has
controlling software error key OFF).
failed, been specified
Power supply controlling software error Count controlling software
contact your dealer. - 6: For access to the flash memory, a size larger than what is
error Resident process of PMS is down.
prescribed has been specified
Multi finisher communication error
- 7: There is no available space on the flash memory or
Offset staple paper ejection communication error Etc.
there are no empty writing tags
- 8: Access to the flash memory was not completed within
a prescribed amount of time
- 9: When writing into a flash memory, the value of the
corresponding area had not been initialized
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Engine-PMS communication error Maintenance unit controlling Flash memory error

software error Ink circulation unit controlling software error Paper Variation code:
feed system software error - 1: The loading process cannot be performed as the corresponding
System error occurs.
Error controlling software error Print controlling software error Print flash memory shadow region is in the writing state
Reboot by pressing the
reserving software error Image processing software error TAG - 2: The writing process cannot be performed as the corresponding Turn OFF the printer (Sub power
S099 0171 1 to 5 Software error power key on the operation panel. If recovery has
controlling software error flash memory shadow region is in the loading state key OFF).
failed,
Power supply controlling software error Count controlling software - 3: A request has been made for writing into a region
contact your dealer.
error Resident process of PMS is down. outside of that of the flash memory
Multi finisher communication error - 4: Flash memory error 13
Offset staple paper ejection communication error Etc. - 5: Non-volatile data management model error

As TM0-04-3-011 "ADJUST PARAMETER SAVE" has not An error that occurs only in the
been executed and there is no backup data on the flash memory, test mode. As this error occurs in
Adjust values not As there is no backup data on the flash memory, the test mode area
W057 0172 None TM0-01-4-001 "Clear Test Mode Area (All)", TM0-04-4-001 "Clear Test Touch the [Close] button a state where there are no jobs,
saved clear and factory default functions cannot be executed.
Mode Area (Engine)", or TM0- 01-4-002 "Factory Default" cannot be there is no relation to the
executed. restarting of jobs.

Error indicating that a failure of a resident process of the PMS has

been detected
(Whether the resident processes of the PMS are existent are
Engine-PMS communication error Maintenance unit controlling periodically monitored and this error will occur if a resident process
software error Ink circulation unit controlling software error Paper does not existent.)
feed system software error The variation code will indicate in which module a process has failed.
System error occurs.
Error controlling software error Print controlling software error Print · 1: Network related software
Reboot by pressing the
reserving software error Image processing software error TAG - 2: USB connected equipment related software Turn OFF the printer (Sub power
S099 0173 1 to 10 Software error power key on the operation panel. If recovery has
controlling software error - 3: Panel related software key OFF).
failed,
Power supply controlling software error Count controlling software - 4: Job status, system status related software
contact your dealer.
error Resident process of PMS is down. - 5: Print operation related software
Multi finisher communication error - 6: Image adjustment related software
Offset staple paper ejection communication error Etc. - 7: Saving/updating user information, security related software
- 8: OS operation related
- 9: Device driver related
- 10: RIP related software

Engine-PMS communication error

Maintenance unit controlling software error
Ink circulation unit controlling software error
Paper feed system software error
Error controlling software error
Print controlling software error A problem has occurred. Turn the
Print reserving software error power off and on again with the CAN driver transmission software error
Turn OFF the printer (Sub
S099 0174 Software error Image processing software error power key on the operation panel. The CAN driver transmission unit has detected a
power key OFF).
TAG controlling software error If the problem persists, contact your software error.
Power supply controlling software error dealer.
Count controlling software error
Resident process of PMS is down.
Multi fi nisher communication error
Offset staple paper ejection communication error
Etc.

Database access error in HDD

TAG communication error
The engine PCB version and fi rmware do not match. A problem has occurred. Turn the
Voltage error of each head power off and on again with the CAN driver transmission hardware error
Turn OFF the printer (Sub
S098 0175 Hardware error Driving wave data of each head nozzle error power key on the operation panel. The CAN driver transmission unit has detected a
power key OFF).
Multi fi nisher communication error If the problem persists, contact your hardware error
Offset staple paper ejection communication error dealer.
Vendor communication error
Etc.

Engine-PMS communication error

Maintenance unit controlling software error
Ink circulation unit controlling software error
Paper feed system software error
Error controlling software error
Print controlling software error A problem has occurred. Turn the
Print reserving software error power off and on again with the CAN driver reception software error
Turn OFF the printer (Sub
S099 0176 Software error Image processing software error power key on the operation panel. The CAN driver reception unit has detected a
power key OFF).
TAG controlling software error If the problem persists, contact your software error.
Power supply controlling software error dealer
Count controlling software error
Resident process of PMS is down.
Multi fi nisher communication error
Offset staple paper ejection communication error
Etc.

Database access error in HDD

TAG communication error
The engine PCB version and fi rmware do not match. A problem has occurred. Turn the
Voltage error of each head power off and on again with the CAN driver reception hardware error
Turn OFF the printer (Sub
S098 0177 Hardware error Driving wave data of each head nozzle error power key on the operation panel. The CAN driver reception unit has detected a
power key OFF).
Multi fi nisher communication error If the problem persists, contact your hardware error.
Offset staple paper ejection communication error dealer.
Vendor communication error
Etc.

Database access error in HDD

TAG communication error
The engine PCB version and fi rmware do not match. A problem has occurred. Turn the
Voltage error of each head power off and on again with the
CAN driver circuit error Turn OFF the printer (Sub
S098 0178 Hardware error Driving wave data of each head nozzle error power key on the operation panel.
The CAN driver unit has detected a circuit error. power key OFF).
Multi fi nisher communication error If the problem persists, contact your
Offset staple paper ejection communication error dealer.
Vendor communication error
Etc.

Engine-PMS communication error Maintenance unit controlling

A problem has occurred. Turn the An error notifi cation is

Touch panel IC error (IC activation failure)
power off and on again with the provided after the initial
When the sub power turned ON, the touch panel Turn OFF the printer (Sub
S604 0181 Panel PCB error Panel PCB hardware error power key on the operation panel. communication completes.
IC activation processing did not complete within a power key OFF).
If the problem persists, contact your Continue to wait for the
certain amount of time.
dealer. touch panel IC to activate.

Touch panel IC error (touch panel threshold

A problem has occurred. Turn the adjustment failure)
The received command
power off and on again with the The threshold could not be determined within the
Turn OFF the printer (Sub is discarded and an error
S604 0182 Panel PCB error Panel PCB hardware error power key on the operation panel. threshold adjustment processing of a certain number
power key OFF). notifi cation is provided. Ack
If the problem persists, contact your of operations or the threshold adjustment test mode
is returned.
dealer. operation did not complete within a certain amount
of time.

Panel fi rmware reception command error

Variation code:
- 1: Undefi ned command (A command with a
A problem has occurred. Turn the command code not defi ned in the specifi cations of
The received command
power off and on again with the the communication between the PMS and the panel
PMS-Panel Communication error between PMS PCB and Panel Turn OFF the printer (Sub is discarded and an error
S614 0183 1 to 2 power key on the operation panel. was received from the PMS.)
COM error PCB power key OFF). notifi cation is provided. Ack
If the problem persists, contact your - 2: Data length mismatch (The length of the data
is returned.
dealer. in the received command did not match the length
of the data in the command codes defi ned in the
specifi cations of the communication between the
PMS and the panel.)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Panel fi rmware error

A parameter value was one that does not occur
logically.
Variation code:
- 1: Main routine
- 2: Version information
- 3: System administration manager
Engine-PMS communication error
- 4: Instruction system manager
Maintenance unit controlling software error
- 5: Notifi cation system manager
Ink circulation unit controlling software error
- 6: Download manager
Paper feed system software error
- 7: Log manager
Error controlling software error
- 8: PMS communication driver reception side
Print controlling software error A problem has occurred. Turn the
- 9: PMS communication driver transmission side
Print reserving software error power off and on again with the
- 10: Power supply controlling driver Turn OFF the printer (Sub
S099 0184 1 to 24 Software error Image processing software error power key on the operation panel.
- 11: Timer operation driver power key OFF).
TAG controlling software error If the problem persists, contact your
- 12: LCD backlight driver
Power supply controlling software error dealer.
- 13: LED driver
Count controlling software error
- 14: Buzzer driver
Resident process of PMS is down.
- 15: Key scan driver
Multi fi nisher communication error
- 16: Touch panel driver
Offset staple paper ejection communication error
- 17: Touch panel origin correction
Etc.
- 18: Data fl ash driver
- 19: Manufacturing process inspection driver
- 20: General-purpose I/O driver
- 21: Hardware timer driver
- 22: Asynchronous serial communication driver
- 23: Synchronous serial communication driver
- 24: I2C communication driver

System error occurs.

DC voltage error. Reboot by pressing the The 24 VA voltage is not turned ON.
Turn OFF the printer (Sub power
S097 0190 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has (The 24 VA power supply voltage was turned ON but the voltage
key OFF).
voltage error. failed, applied could not be detected.)
contact your dealer.
System Error Occurs.
DC voltage error. Reboot by pressing the The 24 VB voltage is not turned ON.
Turn OFF the printer (Sub power
S097 0191 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has (The 24 VB power supply voltage was turned ON but the voltage
key OFF).
voltage error. failed, applied could not be detected.)
contact your dealer.
System Error Occurs.
DC voltage error. Reboot by pressing the The 24 VBIL voltage is not turned ON.
Turn OFF the printer (Sub power
S097 0192 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has (The 24 VBIL power supply voltage was turned ON but the voltage
key OFF).
voltage error. failed, applied could not be detected.)
contact your dealer.
System Error Occurs.
DC voltage error. Reboot by pressing the The 24 VC voltage is not turned ON.
Turn OFF the printer (Sub power
S097 0193 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has (The 24 VC power supply voltage was turned ON but the voltage
key OFF).
voltage error. failed, applied could not be detected.)
contact your dealer.
System Error Occurs.
DC voltage error. Reboot by pressing the The 36 V voltage is not turned ON.
Turn OFF the printer (Sub power
S097 0194 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has (The 36 V power supply voltage was turned ON but the voltage
key OFF).
voltage error. failed, applied could not be detected.)
contact your dealer.

The control PCB (HDR PCB) of each head detected a voltage error
while powering the head power supply unit.
System Error Occurs. Variation code
DC voltage error. Reboot by pressing the - 1: Head Control PCB (HDR PCB) 1 (K/C with 4C units)
Turn OFF the printer (Sub power
S097 0196 1 to 2 Power supply error Voltage error of control (HDR) PCB for each head. Interlock related power key on the operation panel. If recovery has - 2: Head Control PCB (HDR PCB) 2
key OFF).
voltage error. failed, (PCBs of the M/Y or the R/Y of 4C units. None with 2C units and 1C
contact your dealer. units.)
(Head control PCBs are labeled 1 and 2 in order from that which is
closer to the standard paper feed tray.)

A problem has occurred. Turn the

power off and on again with the When printing started, the standard voltage (Vblank)
CIS baseline vol Turn OFF the printer (Sub
S041 0198 1 CIS standard voltage error power key on the operation panel. of the CIS on the right (rear side) could not be read
error power key OFF).
If the problem persists, contact your properly.
dealer.

End the downloading of the

program for FB or AF in an error.
To continue downloading after a scanner Until another attempt to download
firmware download error, Press the Reset key, or turn OFF the program for FB or AF is
Downloading error Failed to send program data to the scanner when downloading the
U195 0200 Download error of scanner firmware. press the start key. the power supply. (Turn OFF the successful, the scanner will
(scnr) program for FB or AF.
After downloading the firmware, confirm its sub power key.) operate
version. using the program that was
downloaded before this error
occurred.

End the process in which this

error has occurred in an error.
Once the scanner has been
reconnected, the power
Error with the communication data between the main unit and the
of the scanner has been switched
scanner. Press the Reset key, or turn OFF
OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the
of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.)
An undefined command has been received from the OFF then ON again, start with
U002 0201 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation It may also be possible to clear
scanner during communication with the scanner. initial communication of the
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect
scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of
Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON.
reconnected or the power of the
the communication between the controller and the scanner.
scanner has been switched OFF
then ON again, restart the
process from before this error
occurred.

End the process in which this

error has occurred in an error.
Once the scanner has been
Press the Reset key, or turn OFF reconnected, the power
The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the of the scanner has been switched
instead of high-speed. sub power key.) OFF then ON again, or the power
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the It may also be possible to clear of the PMS has been switched
Scanner connection turned off. power supply or connection with the scanner, There is no response from the scanner during communication with the error as follows: OFF then ON again, start with
U001 0202
error Scanner firmware error. press the Reset key. If recovery has failed, the scanner. · Reconnect the scanner. initial communication of the
Connected scanner is not supported. contact your dealer. · Restart the scanner. · In the scanner.
The USB cable was disconnected during image data transfer while case of U001-0220 only, you may Once the scanner has been
transferring image data. need to download scanner reconnected or the power of the
firmware. scanner has been switched OFF
then ON again, restart the
process from before this error
occurred.

End the process in which this

error has occurred in an error.
Once the scanner has been
reconnected, the power
Error with the communication data between the main unit and the
of the scanner has been switched
scanner. Press the Reset key, or turn OFF
OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the
of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.)
When starting a scan, there is a mistake with the settings of the scan OFF then ON again, start with
U002 0203 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation It may also be possible to clear
parameter (load start command) of the PMS. initial communication of the
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect
scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of
Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON.
reconnected or the power of the
the communication between the controller and the scanner.
scanner has been
switched OFF then ON again,
restart the process from before
this error occurred.

End the process in which this

error has occurred in an error.
Once the scanner has been
reconnected, the power
Error with the communication data between the main unit and the
of the scanner has been switched
scanner. Press the Reset key, or turn OFF
OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the
of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.)
OFF then ON again, start with
U002 0205 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation The scanner communication program has failed to secure memory. It may also be possible to clear
initial communication of the
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect
scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of
Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON.
reconnected or the power of the
the communication between the controller and the scanner.
scanner has been
switched OFF then ON again,
restart the process from before
this error occurred.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

End the downloading of the

program for FB or AF in an error.
To continue downloading after a scanner Until another attempt to download
firmware download error, Press the Reset key, or turn OFF the program for FB or AF is
Downloading error The program data file cannot be opened when
U195 0206 Download error of scanner firmware. press the start key. the power supply. (Turn OFF the successful, the scanner will
(scnr) downloading the program for FB or AF.
After downloading the firmware, confirm its sub power key.) operate
version. using the program that was
downloaded before this error
occurred.

Error with the communication data between the main unit and the
Press the Reset key, or turn OFF
scanner.
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner.
sub power key.)
communication with the scanner. Press the Reset key, or While executing a data monitoring related test, the data of the data End the data monitoring related
It may also be possible to clear
U002 0207 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation monitoring related test received from the scanner cannot be written test in which this error has
the error as follows:
Whether or not there is a next original is unknown when performing panel. onto the HDD. occurred in an error.
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer.
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with
then ON
the communication between the controller and the scanner.

Error with the communication data between the main unit and the
Press the Reset key, or turn OFF
scanner.
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner.
sub power key.)
communication with the scanner. Press the Reset key, or While executing the following test mode, the information data of the
It may also be possible to clear End the test in which this error
U002 0210 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation scanner received from the scanner cannot be opened.
the error as follows: has occurred in an error.
Whether or not there is a next original is unknown when performing panel. TM0-21-3-022 "SCANNER PARAMETER PRINT"
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer.
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with
then ON
the communication between the controller and the scanner.

End the scan in an error. Once

the scanner has been
reconnected, the power
Error with the communication data between the main unit and the of the scanner has been switched
Press the Reset key, or turn OFF
scanner. OFF then ON again, or the power
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner. of the PMS has been switched
sub power key.)
communication with the scanner. Press the Reset key, or OFF then ON again, start with
While scanning, the file for the image data received form It may also be possible to clear
U002 0211 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation initial communication of the
the scanner cannot be opened. the error as follows:
Whether or not there is a next original is unknown when performing panel. scanner.
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer. Once the scanner has been
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with reconnected or the power of the
then ON
the communication between the controller and the scanner. scanner has been switched OFF
then ON again, restart the
process from before this error
occurred.

End the scan in an error. Once

the scanner has been
reconnected, the power
Error with the communication data between the main unit and the of the scanner has been switched
scanner. Press the Reset key, or turn OFF OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.) OFF then ON again, start with
While scanning, the image data received form the scanner cannot be
U002 0213 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation It may also be possible to clear initial communication of the
saved.
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON. reconnected or the power of the
the communication between the controller and the scanner. scanner has been switched OFF
then ON again, restart the
process from before this error
occurred.

End the scan in an error. Once

the scanner has been
reconnected, the power
Error with the communication data between the main unit and the of the scanner has been switched
scanner. Press the Reset key, or turn OFF OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.) OFF then ON again, start with
U002 0215 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation While scanning, the image data cannot be received form the scanner. It may also be possible to clear initial communication of the
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON. reconnected or the power of the
the communication between the controller and the scanner. scanner has been switched OFF
then ON again, restart the
process from before this error
occurred.

Error with the communication data between the main unit and the
Press the Reset key, or turn OFF
scanner.
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner.
sub power key.)
communication with the scanner. Press the Reset key, or While executing the following test mode, the data to print cannot be
It may also be possible to clear End the test in which this error
U002 0216 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation received from the scanner.
the error as follows: has occurred in an error.
Whether or not there is a next original is unknown when performing panel. TM0-21-3-022 "SCANNER PARAMETER PRINT"
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer.
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with
then ON
the communication between the controller and the scanner.

End the scan in an error. Once

the scanner has been
An error has occurred with the scanner when starting a scan. reconnected, the power of the
Error with the communication data between the main unit and the
- A profile does not exist with intermittent shading settings Press the Reset key, or turn OFF scanner has been switched OFF
scanner.
- The scanner is not connected to an inspection jig, and an error is the power supply. (Turn OFF the then ON again, or the power of the
The memory for communication cannot be secured during Failed to communicate with the scanner.
occurring with the scanner sub power key.) PMS has been switched OFF
communication with the scanner. Press the Reset key, or
- The scanner is not connected to an inspection jig, and image data is It may also be possible to clear then ON again, start with initial
U002 0217 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation
being sent the error as follows: communication of the scanner.
Whether or not there is a next original is unknown when performing panel.
- The scanner is not connected to an inspection jig, and the status of - Reconnect the scanner Once the scanner has been
an AF scan. If recovery has failed, contact your dealer.
the scanner is not in the standby mode - Switch power of scanner OFF, reconnected or the power of the
The command versions of scanner communication differ. Error with
- The scanner is not connected to an inspection jig, and the status of then ON scanner has been
the communication between the controller and the scanner.
the AF unit is busy switched OFF then ON again,
restart the process from before
this error occurred.

End the AF scan in an error. Once

the scanner has been
reconnected, the power
Error with the communication data between the main unit and the of the scanner has been switched
scanner. Press the Reset key, or turn OFF OFF then ON again, or the power
The memory for communication cannot be secured during Failed to communicate with the scanner. the power supply. (Turn OFF the of the PMS has been switched
communication with the scanner. Press the Reset key, or sub power key.) OFF then ON again, start with
Whether or not there is a next original is undecided after
U002 0218 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation It may also be possible to clear initial communication of the
30 seconds when performing an AF scan.
Whether or not there is a next original is unknown when performing panel. the error as follows: Reconnect scanner.
an AF scan. If recovery has failed, contact your dealer. the scanner or switch power of Once the scanner has been
The command versions of scanner communication differ. Error with scanner OFF, then ON. reconnected or the power of the
the communication between the controller and the scanner. scanner has been
switched OFF then ON again,
restart the process from before
this error occurred.

End the process in which this

error has occurred in an error.
Press the Reset key, or turn OFF Once the scanner has been
The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the connected, the power of the
instead of high-speed. sub power key.) scanner has been switched ON,
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the It may also be possible to clear or the power of the PMS has been
The scanner is not connected or the power of the scanner is OFF.
Scanner connection turned off. power supply or connection with the scanner, the error as follows: switched OFF
U001 0219 (The 5V current cannot be detected from the USB cable connecting
error Scanner firmware error. press the Reset key. If recovery has failed, · Reconnect the scanner. then ON again, start with initial
the scanner.)
Connected scanner is not supported. contact your dealer. · Restart the scanner. · In the communication of the scanner.
The USB cable was disconnected during image data transfer while case of U001-0220 only, you may Once the scanner has been
transferring image data. need to download scanner connected or the power of the
firmware. scanner has been switched ON,
restart the process from before
this error occurred.

End the initial communication with

Press the Reset key, or turn OFF the scanner in an error.
The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the Once the program for the
instead of high-speed. There is no firmware for the scanner. sub power key.) scanner has been downloaded,
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the - There is no response from the scanner during initial communication It may also be possible to clear the scanner
Scanner connection turned off. power supply or connection with the scanner, with the scanner even when a command to start initial communication the error as follows: has been reconnected, the power
U001 0220
error Scanner firmware error. press the Reset key. If recovery has failed, is sent. · Reconnect the scanner. of the scanner has been switched
Connected scanner is not supported. contact your dealer. - Program Ver.0.00 for the scanner has been received form the · Restart the scanner. · In the OFF then ON again, or the power
The USB cable was disconnected during image data transfer while scanner during initial communication with the scanner. case of U001-0220 only, you may of the PMS has been switched
transferring image data. need to download scanner OFF then ON again, start with
firmware. initial communication of the
scanner.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
While displaying the "Confirm" window of a job that has been paused,
While displaying the [Confirm] screen or [Setting] screen of a job
Job Name: "corresponding job name" This job has or the setting window that is displayed by pressing the "Change Re-staring JOB is not allowed
W040 0222 Paused job deleted that has been paused, the job that is being displayed was deleted Touch the [Close] button
been deleted. Setting" button therein, the corresponding job was deleted from the after dissolving the error.
from the console, etc.
console.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the Stop the print operation. Recover
reserving software error Image processing software error TAG A mismatch has been detected between the color mode Turn OFF the printer (Sub power
S099 0223 Software error power key on the operation panel. If recovery has by user operations to switch the
controlling software error and the parameter of colors used in the printed figure. key OFF).
failed, power OFF, then ON.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

End the execution test in an error.

Image adjustment of the test mode was executed but resulted in An error that occurs only in the
Upon executing image adjustment of the test mode, the data of the
incorrect data. test mode.
Image adjustment "measurement pattern" loaded with the scanner was inappropriate.
W047 0224 Upon executing TM0-02-3-028 "IMAGE ADJUST FILE None Touch the [Close] button As this error occurs in a state
failed (Incorrect data was acquired as a result of processing adjustment
TRANSMIT", an image adjustment file did not exist on the where there are no jobs, there is
using the measurement pattern loaded with the scanner.)
USB memory. no relation to the restarting of
jobs.

An error that occurs only in the

test mode.
During CIS shading compensation and CIS operation confirmation,
CIS auto adjust As this error occurs in a state
W058 0225 An error of the CIS that detects the paper of the engine. None the standard voltage (Vblank) of the CIS on the left (rear side) cannot Touch the [Close] button
failed where there are no jobs, there is
be read properly.
no relation to the restarting of
jobs.

Shading compensation error of CIS on left (rear side)

Variation code:
An error that occurs only in the
- 1: During shading compensation of the CIS on the left (rear side),
test mode. As this error occurs in
CIS auto adjust the standard paper (RISO, thin) was loaded in the prescribed position
W058 0226 1 to 4 An error of the CIS that detects the paper of the engine. None Touch the [Close] button a state where there are no jobs,
failed - 2: -
there is no relation to the
- 3: -
restarting of jobs.
- 4: During CIS shading compensation, the standard paper (RISO,
thin) could not be detected

An error that occurs only in the

test mode.
CIS auto adjust During shading compensation of the CIS on the left (rear side), the As this error occurs in a state
W058 0227 An error of the CIS that detects the paper of the engine. None Touch the [Close] button
failed CIS output level could not be compensated to within ±5%. where there are no jobs, there is
no relation to the restarting of
jobs.
An error that occurs only in the
test mode.
CIS oper check The CIS that detects the paper of the engine failed to detect the The edge could not be detected during checking the CIS operation on As this error occurs in a state
W059 0228 None Touch the [Close] button
failed edge of the paper. the left (rear side). where there are no jobs, there is
no relation to the restarting of
jobs.
Touch the [Close] button
Belt maintenance request. Check whether the belt is dirty. Variation
*For a permanent solution, clean
code:
The transfer belt is dirty. the belt so that the belt density
Belt maintenance - 1: The belt density loaded by the CIS reached 30% or
I008 0229 1 to 2 Unable to print properly as the transfer belt is dirty. Leaving the belt dirty results in inaccurate print. that is loaded by the CIS is no
request more
Contact your dealer. more than 30%. Otherwise,
- 2: The paper width or center position of the paper detected by the
replace the component with a new
CIS was displaced by at least a prescribed amount
one.
Failed to send mail as the settings of the recipient are faulty.
After sending the mail, an SMTP response code indicating a
transmission error (either 550, 551, or 553) was received. As this error occurs in a state
Failed to send mail as the receiver setting of the mail to be sent is Failed to send the mail. The variation code indicates the SMTP response code which caused where there are no jobs, there is
W093 0230 1 to 3 Email address error Touch the [Close] button
inappropriate. Check the destination mail address. the error to occur. no relation to the restarting of
- 1: 550 (there is no receiver mailbox) jobs.
- 2: 551 (the user does not exist)
- 3: 553 (the name of the mailbox at the destination is invalid)
Failed to send mail as the mail server settings are faulty. After
sending the mail, an SMTP response code indicating a transmission
error (either 432, 534, or 535) was received. As this error occurs in a state
Failed to send the mail. Check the mail server The variation code indicates the SMTP response code which caused where there are no jobs, there is
W094 0231 1 to 3 Mail server set error Failed to send mail as the mail server settings are inappropriate. Touch the [Close] button
setting. the error to occur. no relation to the restarting of
- 1: 432 (change of password is required) jobs.
- 2: 534 (the authentication mechanism is too weak)
- 3: 535 (authentication error)

Failed to send mail as the assigned storage area of the mail server
Failed to send the mail. was exceeded. As this error occurs in a state
Failed to send mail as the storage area assigned to the mail server The mail size exceeds the maximum sending After sending the mail, an SMTP response code indicating a where there are no jobs, there is
W095 0232 Mail server over limit Touch the [Close] button
was exceeded. limit. transmission error "552 (assigned client storage area exceeded)" was no relation to the restarting of
Change the scan function setting. received. jobs.
*Primarily occurs due to the size of the mail exceeding the limit.

Failed to send mail due to a trouble of the mail server. After sending
the mail, an SMTP response code indicating a transmission error
(either 421, 450 through 452, 454,
521, 530, or 554) was received.
The variation code indicates the SMTP response code which caused
the error to occur.
As this error occurs in a state
Failed to send the mail. · 1: 421 (service temporarily unavailable) *
Email trans err where there are no jobs, there is
W096 0233 1 to 8 Failed to send mail due to an error of the mail server. The mail server may malfunction. Check the mail - 2: 450 (mailbox temporarily unavailable) Touch the [Close] button
(Server) no relation to the restarting of
server. - 3: 451 (server local error)
jobs.
- 4: 452 (shortage of memory with file system)
- 5: 454 (temporary authentication failure)
- 6: 521 (mail rejection) *
- 7: 530 (access rejection)
- 8: 554 (other processing failure) *
* In the event of a time-out, variation code either 1, 6, or 8 will occur.

Failed to send mail due to a trouble of the transmission data.

After sending the mail, an SMTP response code indicating a
transmission error (either 500 through 504 or 538) was received.
The variation code indicates the SMTP response code which caused
the error to occur. As this error occurs in a state
Email trans err Failed to send the mail. · 1: 500 (syntax error) where there are no jobs, there is
W097 0234 1 to 6 Failed to send mail due to an error of the transmission data. Touch the [Close] button
(User) The sent data may be corrupted. - 2: 501 (parameter error) no relation to the restarting of
- 3: 502 (command cannot be used) jobs.
- 4: 503 (incorrect command order)
- 5: 504 (command parameter not installed)
- 6: 538 (encryption is required for the requested authentication
mechanism)

As this error occurs in a state

Failed to access the scanner save destination server due to not
Fail cn scan dest Failed to save the scan file. where there are no jobs, there is
W060 0235 Access to the scanner save destination server failed. having an account on the server or the server address being Touch the [Close] button
server Check the save destination setting. no relation to the restarting of
incorrect.
jobs.
As this error occurs in a state
Failed to transfer data to the scanner save destination due to an
Fail cn scan dest Failed to save the scan file. where there are no jobs, there is
W060 0236 Access to the scanner save destination server failed. communication error with the scanner save destination or the Touch the [Close] button
server Check the save destination setting. no relation to the restarting of
occurrence of a time-out.
jobs.
As this error occurs in a state
There is an error with the settings of the scanner save destination.
Fail cn scan dest Failed to save the scan file. where there are no jobs, there is
W060 0237 Access to the scanner save destination server failed. * For example, an invalid character may be included in the address of Touch the [Close] button
server Check the save destination setting. no relation to the restarting of
the scanner save destination.
jobs.
Failed to save the scan file. When attempting to save a scan file on the scanner save destination, As this error occurs in a state
It is not possible to save the file on the scanner save destination
No save scan The file size exceeds the upper limit, or the file the scan file cannot be saved on the server because all of the where there are no jobs, there is
W061 0238 server with the name specified. Touch the [Close] button
file server name exists. available file names are already in use (files of all available names are no relation to the restarting of
The capacity of the scan file is too large.
Check the file. already saved on the server). jobs.
Failed to save the scan file. As this error occurs in a state
It is not possible to save the file on the scanner save destination The file cannot be saved as the file size is too large.
No save scan The file size exceeds the upper limit, or the file where there are no jobs, there is
W061 0239 server with the name specified. (The file could not be saved due to such as the 2 GB limit for file size Touch the [Close] button
file server name exists. no relation to the restarting of
The capacity of the scan file is too large. when saving scan data as a ZIP (TIFF/JPG) or PDF file.)
Check the file. jobs.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Do one of the following. (1) Touch

the [Change Tray] button, change
to a tray other than the one for
which the paper feed setting is
envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed
tray, touch the [Continue] button to
cancel the error. [Remarks_] *1
The print operation will not start. *
* When the tray that has been
1 It will be possible to restart the
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is job after the error has been
changing the tray will cancel the
[Envelope], a function that cannot be used together has been Print on envelopes is specified. released. However, it is only
In relation to a paper feed tray for which the paper feed setting is error. [Remarks_] *2
Envelope selection configured. Check whether duplex print, finisher settings, or possible to manually restart the
W014 0240 [Envelope], duplex print or face down straight output has been (2) Touch the [Change Tray]
error (Functions that cannot be used together: duplex print, face down other settings that cannot be used in combination job (the job will not be
instructed. button, change the paper feed
straight output, tri-fold, bi-fold, Z-fold, staple, punch, booklet, are configured. automatically restarted).
settings of the tray in use to other
stacking tray output) * 2 It will be possible to
than envelope, and touch the
automatically restart the job after
[Continue] button.
the error has been released.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_]
*2
(3) Touch the [Stop] button.
(4) Delete the job.

PMS download error

Variation code:
- 1: The path and file name of the PMS firmware were not specified
- 2: The script for performing the update does not exist
To continue downloading after a firm within the PMS firmware
PMS package data error
Download err download error, press the start key. - 3: The script for performing the update does not exist in the
S095 0241 1 to 6 USB memory connection error Download error of panel firmware Hold Start key down.
(PMS,panel) After downloading the firmware, confirm its prescribed location
Download error of PMS firmware
version. - 4: Failed to save the successfully expanded PMS
firmware
- 5: PMS firmware of the specified file name at the specified path does
not exist
- 6: Failed to expand PMS firmware

An error that occurs only in the

test mode. As this error occurs in
HDD
W064 0242 The HDD cannot be initialized after rebooting the system. None The HDD cannot be initialized after rebooting the system. Touch the [Close] button a state where there are no jobs,
initialization error
there is no relation to the
restarting of jobs.

Failed to communicate with the RA (RemoteAgent) server.

Variation codes 1 through 4 indicate the cause of the error.
- 1: Cannot establish a network connection with the RA server (ping
cannot be processed)
- 2: Able to connect to the RA server but results in a time- out
- 3: Proxy connection failed
- 4: Proxy authentication failed As this error occurs in a state
It is possible that the information is not properly
Remote Agent com The cases in which errors occur are as follows. where there are no jobs, there is
W067 0244 1 to 4 Failed to communicate with the RA (RemoteAgent) server. being sent to the administration server. Touch the [Close] button
err - "Send Error History" under the administrator settings was executed no relation to the restarting of
Contact your dealer.
and communication failed jobs.
- TM0-01-3-042 "ADMIN SERVER COMMUNICATION
TEST" was executed and communication failed
- Connection to the proxy server failed with settings for using a proxy
server
- Authentication to the proxy server failed with settings for using a
proxy server

It will be possible to restart the job

Do one of the following. after the error has been released.
The transfer belt is dirty.
BP belt stain An dirty belt has been detected by the CIS that detects the paper of (1) Touch the [Continue] button. However, it is only possible to
W068 0245 Leaving the belt dirty results in inaccurate print. When starting to print or while print, the CIS has detected a dirty belt.
detection the engine. (2) Touch the [Stop] button. manually restart the job (the job
Contact your dealer.
(3) Job is deleted. will not be automatically
restarted).

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error The PMS saves all versions of the firmware included in the package
System error occurs.
Error controlling software error Print controlling software error Print onto the HDD when performing a download. The PMS compares the
Reboot by pressing the
reserving software error Image processing software error TAG version information notified from the engine when the power is turned Turn OFF the printer (Sub power
S099 0246 Software error power key on the operation panel. If recovery has
controlling software error ON against the version at the time of download that has been saved key OFF).
failed,
Power supply controlling software error Count controlling software and returns an error if these differ.
contact your dealer.
error Resident process of PMS is down. * The comparison is conducted for SH, RX, and TAG.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

While executing the test mode, in cases when the test mode has
been ended in an error, the cause of the ending in an error is issued.
Variation codes 1 through 4 indicate the cause in the event of an
ending due to an error. (In the event of an error detected by the
engine, the PMS determines the cause by referencing the status An error that occurs only in the
notified by the engine.) test mode. As this error occurs in
Test mode non- The test mode ended in an error while executing the test mode.
W070 0247 1 to 4 None - 1: With exclusive conditions (*) Touch the [Close] button a state where there are no jobs,
completion The value adjusted while executing the test mode is not reasonable.
- 2: Model card difference there is no relation to the
- 3: Others (*) restarting of jobs.
- 4: No applicable colors
* In the case of "With exclusive conditions" or "other", the error can be
released by returning to the mode screen and re-entering the test
mode.

System error occurs.

Reboot by pressing the
Engine control PCB Failed to acquire the value for the initial engine count after the power Turn OFF the printer (Sub power
S601 0248 Hardware error of engine control PCB power key on the operation panel. If recovery has
error was turned ON. key OFF).
failed,
contact your dealer.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head An error has been detected with access to the database within the
Reboot by pressing the
Driving wave data of each head nozzle error HDD. Turn OFF the printer (Sub power
S098 0250 Hardware error power key on the operation panel. If recovery has Stop the system operation.
Multi finisher communication error (An error has been detected when issuing a command to control key OFF).
failed,
Offset staple paper ejection communication error Vendor (inquire) the database.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head During access to the database within the HDD, an error has been
Reboot by pressing the
Driving wave data of each head nozzle error detected on the side of the main unit of the database. Turn OFF the printer (Sub power
S098 0251 Hardware error power key on the operation panel. If recovery has Stop the system operation.
Multi finisher communication error (Error notification from the main unit of the database key OFF).
failed,
Offset staple paper ejection communication error Vendor during access to the database.)
contact your dealer.
communication error
Etc.

Failed to automatically adjust the speed.

Occurs when the adjusted value is not reasonable when executing
TM0-06-3-006 "BP MOTOR SPEED AUTO ADJUST" or TM0-06-3-
007 "LOWER P-TRANS MOTOR SPEED AUTO ADJ".
* When executing TM0-06-3-006 "BP MOTOR SPEED An error that occurs only in the
AUTO ADJUST" test mode. As this error occurs in
Test mode non- The test mode ended in an error while executing the test mode.
W070 0252 None ⇒ The range of -20 ≦ belt platen motor speed adjustment value ≦ 50 Touch the [Close] button a state where there are no jobs,
completion The value adjusted while executing the test mode is not reasonable.
there is no relation to the
has been exceeded.
restarting of jobs.
* When executing TM0-06-3-007 "LOWER P-TRANS
MOTOR SPEED AUTO ADJ "
⇒ The range of -50 ≦ top surface transport motor 1 speed adjustment
value ≦ 50 has been exceeded.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match. An HDD connection failure has been detected between when the
System error occurs.
Voltage error of each head power was last turned ON to when the power was turned OFF.
Reboot by pressing the
Driving wave data of each head nozzle error (When the power was turned ON, there existed records of detecting Turn OFF the printer (Sub power
S098 0253 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error an HDD connection failure between when the power was last turned key OFF).
failed,
Offset staple paper ejection communication error Vendor ON to when the power was turned
contact your dealer.
communication error OFF. ）
Etc.

End the execution of TM0- 02-3-

Upon executing TM0-02-3-043 "IMAGE ADJUST FILE 043 "IMAGE ADJUST FILE
Image adjustment of the test mode was executed but resulted in
TRANSMIT", an image adjustment file did not exist on the TRANSMIT" in an
incorrect data.
Image adjustment USB memory. error. An error that occurs only in
W047 0255 Upon executing TM0-02-3-028 "IMAGE ADJUST FILE None Touch the [Close] button
failed In the event that this error has occurred, save the image file on the the test mode. As this error
TRANSMIT", an image adjustment file did not exist on the
USB memory and execute TM0-02-3-043 "IMAGE ADJUST FILE occurs in a state where there are
USB memory.
TRANSMIT" again. no jobs, there is no relation to the
restarting of jobs.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

End the initial communication with

Press the Reset key, or turn OFF the scanner in an error.
The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the Once the program for the
A scanner that is not compatible with a 2-color unit has been
instead of high-speed. sub power key.) scanner has been downloaded,
connected to a main unit (PMS) compatible with 2-color units.
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the It may also be possible to clear the scanner
* In order to make the scanner compatible with 2-color units, it is
Scanner connection turned off. power supply or connection with the scanner, the error as follows: has been reconnected, the power
U001 0256 necessary to perform a version upgrade of the scanner firmware
error Scanner firmware error. press the Reset key. If recovery has failed, · Reconnect the scanner. of the scanner has been switched
* As this error is determined with initial communication, the error will
Connected scanner is not supported. contact your dealer. · Restart the scanner. · In the OFF then ON again, or the power
occur when the scanner is connected or when the power is turned
The USB cable was disconnected during image data transfer while case of U001-0220 only, you may of the PMS has been switched
ON
transferring image data. need to download scanner OFF then ON again, start with
firmware. initial communication of the
scanner.

End the initial communication with

Press the Reset key, or turn OFF the scanner in an error.
The USB connection with the scanner is connected as full- speed the power supply. (Turn OFF the Once the program for the
instead of high-speed. sub power key.) scanner has been downloaded,
The model of the connected scanner is different.
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the It may also be possible to clear the scanner
* Actions to take: Connect a scanner of the correct model
Scanner connection turned off. power supply or connection with the scanner, the error as follows: has been reconnected, the power
U001 0257 * As this error is determined with initial communication, the error will
error Scanner firmware error. press the Reset key. If recovery has failed, · Reconnect the scanner. of the scanner has been switched
occur when the scanner is connected or when the power is turned
Connected scanner is not supported. contact your dealer. · Restart the scanner. · In the OFF then ON again, or the power
ON.
The USB cable was disconnected during image data transfer while case of U001-0220 only, you may of the PMS has been switched
transferring image data. need to download scanner OFF then ON again, start with
firmware. initial communication of the
scanner.

Do not display an error (Error No.,

error message) on the UI.
*After the error has occurred, the
error is automatically released
internally within the PMS unit.
Initialize the error table of the database. None *After the error has [Supplement]
Error history clear The information of the error record recorded in the PMS unit is
U090 0262 None (In cases when the error table is broken when the power is turned occurred, automatically release This error is to be recorded only in
err broken at the time the power is turned ON.
ON, activate the unit upon clearing the error table.) the error with the PMS unit. the error record.
- Displayed/printed when
TM0-01-5-011 "Error
Record" is executed. Record the
error in the error record without
displaying it on the screen.

Failed to communicate with the Kerberos server.

The following error has been detected while the external server
authentication function was enabled.
Variation code:
Check the following setting items
- 1: Failed to access an external Kerberos server
to make sure that they are
⇒ Set the type of error for the server that last failed to
correct.
communicate. Kerberos server DNS server
Information may not be sent to the Kerberos - In cases when a secondary server has not been configured, set the
Kerberos Server Realm name
W088 0263 1 to 3 Failed to communicate with the Kerberos server. server properly. error after the communication to the primary server fails and login with Touch the [Close] button
error Search login name Password for
Contact your administrator. the cache also fails. search As this error occurs in a
- In cases when a secondary server has been configured, set the state where there are no jobs,
error after the communication to the secondary server fails and login there is no relation to the
with the cache also fails. restarting of jobs.
- 2: The login name for searching used upon communication with an
external Kerberos server is incorrect
- 3: The password for searching used upon communication with an
external Kerberos server is incorrect

Failed to communicate with the LDAP server. Check the following setting items
Failed to access an external AD server while the external server to make sure that they are
authentication function was enabled. correct.
Set the type of error for the server that last failed to communicate. LDAP server DNS server
Information may not be sent to the LDAP server
- In cases when a secondary server has not been configured, set the Attribute of IC card ID Attribute of
W089 0264 LDAP Server error Failed to communicate with the LDAP server. properly. Touch the [Close] button
error after the communication to the primary server fails and login with user ID Search root
Contact your administrator.
the cache also fails. As this error occurs in a state
- In cases when a secondary server has been configured, set the where there are no jobs, there is
error after the communication to the secondary server fails and login no relation to the restarting of
with the cache also fails. jobs.

Failed to communicate with an external server as the times of the

external server and the PMS were not synchronized. Check the following setting items
(Failed to access external server as the time was not synchronized.) to make sure that they are
Set the type of error for the server that last failed to communicate. correct.
Failed to communicate with an external server as the times of the The time of the Kerberos server may not be - In cases when a secondary server has not been configured, set the NTP server settings
W090 0265 External Server error Touch the [Close] button
external server and the PMS were not synchronized. synchronized with that of the printer. error after the communication to the primary server fails and login with As this error occurs in a state
the cache also fails. where there are no jobs, there is
- In cases when a secondary server has been configured, set the no relation to the restarting of
error after the communication to the secondary server fails and login jobs.
with the cache also fails.

The following file related error has occurred while executing an

operation related to loading a setting file from a USB memory such as As this error occurs in a state
When loading a file from a USB flash drive, there is an error with the This operation cannot be executed. Check the "load charge count printed details CSV file". where there are no jobs, there is
W098 0267 USB File Read error Touch the [Close] button
file or settings are incorrect. settings. - The file does not exist on the USB memory. no relation to the restarting of
- Invalid settings have been configured. jobs.
- The file format is incorrect.

This error occurs only in the test

mode. An error that occurs only in
No FCT set restore Although TM0-01-3-013 "ENGINE FACTORY VALUE Although TM0-01-3-013 "ENGINE FACTORY VALUE the test mode. As this error
W015 0270 None Touch the [Close] button
data RESTORE" was executed, there is no data to restore on the HDD. RESTORE" was executed, there was no data to restore on the HDD. occurs in a state where there are
no jobs, there is no relation to the
restarting of jobs.

In the process of storing or restoring setting information saved on the

HDD onto a USB memory, an error has been detected and the
precess has ended in an error.
The variation code will indicate details on the occurrence of the error.
Details are as follows:
Stop the process being in action.
- 1: Unable to execute due to model conditions (*)
An error that occurs only in the
- 2: No available space on USB memory
USB store/ restore test mode. As this error occurs in
W349 0280 1 to 9 Failed to store/restore HDD information on the USB memory. None - 3: Main unit serial number mismatch (*) Touch the [Close] button
fail a state where there are no jobs,
- 4: Version information mismatch
there is no relation to the
- 5: HDD access error
restarting of jobs.
- 6: USB memory access error
- 7: Data error
- 8: Spare
- 9: Spare
* This error occurs in the test mode.

During the initial communication when the power of the PMS engine is
System error occurs.
turned ON, a confirmation of the match between the operation color
Machine information power key on the operation panel. If recovery has Turn OFF the printer (Sub power
S090 0281 The information is for a model that does not exist. parameter and conventional model code is performed on the side of
err failed, key OFF).
the PMS, and in cases when the parameter set is that which is
contact your dealer.
unexpected, this error is issued.

Display an S-related error for the

second level and force a reboot
when "Close" is pressed.
Determined
by establishing threshold values at
Determined by establishing threshold values at 2 levels in relation to
2 levels in relation to the amount
Not enough space in memory. the amount of memory used and checking if these thresholds have
Turn OFF the printer (Sub power of memory used and checking if
S088 0282 Memory Error 2 The amount of memory in use has exceeded the threshold value. Reboot by pressing the been exceed while in the standby mode.
key OFF). these thresholds have been
power key on the operation panel. An S-related error is displayed for the second level.
exceed while in the standby
* Refer to the W074-0291 error for the first level
mode. Display W074 "Memory
Shortage Error" for the first level
and instruct the user to reboot the
unit. Display this error for the
second level.

During the initial communication between the PMS and engine when
Mismatched Incompatible firmware was downloaded. the power is turned ON, an error is detected with the confirmation of Turn OFF the printer (Sub power
S089 0283 The firmware that has been downloaded is inappropriate.
firmware err Download proper firmware. the match between the machine information of the engine and the key OFF).
PMS firmware.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper An S3 power saving transition error has occurred between modules of
feed system software error the PMS when transitioning to S3 power saving.
System error occurs.
Error controlling software error Print controlling software error Print The variation code will indicate the module (software) for which the
Reboot by pressing the
reserving software error Image processing software error TAG error has been detected. Turn OFF the printer (Sub power
S099 0284 1 to 4 Software error power key on the operation panel. If recovery has
controlling software error - 1: Print operation related software key OFF).
failed,
Power supply controlling software error Count controlling software - 2: USB connected equipment related software
contact your dealer.
error Resident process of PMS is down. - 3: Panel related software
Multi finisher communication error - 4: Network related software
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper A sleep transition error has occurred between modules of the PMS
feed system software error when transitioning to the sleep mode.
System error occurs.
Error controlling software error Print controlling software error Print The variation code will indicate the module (software) for which the
Reboot by pressing the
reserving software error Image processing software error TAG error has been detected. Turn OFF the printer (Sub power
S099 0285 1 to 4 Software error power key on the operation panel. If recovery has
controlling software error - 1: Print operation related software key OFF).
failed,
Power supply controlling software error Count controlling software - 2: USB connected equipment related software
contact your dealer.
error Resident process of PMS is down. - 3: Panel related software
Multi finisher communication error - 4: Network related software
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper A backlight OFF transition error has occurred between modules of the
feed system software error PMS when transitioning to the backlight OFF mode.
System error occurs.
Error controlling software error Print controlling software error Print The variation code will indicate the module (software) for which the
Reboot by pressing the
reserving software error Image processing software error TAG error has been detected. Turn OFF the printer (Sub power
S099 0286 1 to 4 Software error power key on the operation panel. If recovery has
controlling software error - 1: Print operation related software key OFF).
failed,
Power supply controlling software error Count controlling software - 2: USB connected equipment related software
contact your dealer.
error Resident process of PMS is down. - 3: Panel related software
Multi finisher communication error - 4: Network related software
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper A power saving recovery error has occurred between modules of the
feed system software error PMS when recovering from the power saving mode.
System error occurs.
Error controlling software error Print controlling software error Print The variation code will indicate the module (software) for which the
Reboot by pressing the
reserving software error Image processing software error TAG error has been detected. Turn OFF the printer (Sub power
S099 0287 1 to 4 Software error power key on the operation panel. If recovery has
controlling software error - 1: Print operation related software key OFF).
failed,
Power supply controlling software error Count controlling software - 2: USB connected equipment related software
contact your dealer.
error Resident process of PMS is down. - 3: Panel related software
Multi finisher communication error - 4: Network related software
Offset staple paper ejection communication error Etc.

A USB memory mount error has occurred while writing data into the End the job as an interruption as
USB memory error The USB memory was removed while writing data into the USB A USB flash drive is not connected to the USB memory. soon as the USB memory is
W092 0288 Touch the [Close] button
(while being written) memory. machine. (The USB memory was removed while writing data removed. Re-staring JOB is not
(copying a file, creating folder) into the USB memory.) allowed after dissolving the error.

Display a W-related error for the

first level and instruct the user to
reboot the unit. Once an error for
the first level has been displayed,
this error is not displayed
a second time even if the
threshold value is exceeded
again.
Determined by establishing
threshold values at 2 levels in
Determined by establishing threshold values at 2 levels in relation to
relation to the amount of memory
Not enough space in memory. the amount of memory used and checking if these thresholds have
Memory shortage used and checking if these
W074 0291 The amount of memory in use has exceeded the threshold value. Reboot by pressing the been exceed while in the standby mode. Touch the [Close] button
error 1 thresholds have been exceed
power key on the operation panel. An W-related error is displayed for the first level.
while in the standby mode.
* Refer to the S088-0282 error for the second level
Display a
W-related error for the first level
and instruct the user to reboot the
unit. Once an error for the first
level has been displayed, this
error is not displayed a second
time even if the threshold value is
exceeded again. * Refer to S088
"Memory Shortage Error" for the
second level.

Do one of the following. (1) Touch

the [Change Tray] button, change
to a tray other than the one for
which the paper feed setting is
envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been [Envelope], the setting for tri-fold has been specified. possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or error. [Remarks_] *2
W014 0301 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. job (the job will not be
error other settings that cannot be used in combination (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) - 2 : Engine * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Delete the job.

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
* When the tray that has been
changed to is Tray 1 or Tray 2, *1 It will be possible to restart the
changing the tray will cancel the job after the error has been
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is error. [Remarks_] released. However, it is only
Print on envelopes is specified.
[Envelope], a function that cannot be used together has been [Envelope], the setting for bi-fold has been specified. *2 possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or
W014 0302 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. (2) Touch the [Change Tray] job (the job will not be
error other settings that cannot be used in combination
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS button, change the paper feed automatically restarted).
are configured.
booklet, stacking tray output) - 2 : Engine settings of the tray in use to other * 2 It will be possible to
than envelope, and touch the automatically restart the job after
[Continue] button. the error has been released.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_]
*1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_]
*2
(3) Touch the [Stop] button.
(4) Job is deleted.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
* When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been [Envelope], the setting for Z-fold has been specified. possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or error. [Remarks_] *2
W014 0303 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. job (the job will not be
error other settings that cannot be used in combination (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) - 2 : Engine * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Job is deleted.

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
* When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been [Envelope], the setting for staple has been specified. possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or error. [Remarks_] *2
W014 0304 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. job (the job will not be
error other settings that cannot be used in combination (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) - 2 : Engine * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Job is deleted.

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
* When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been [Envelope], the setting for punch has been specified. possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or error. [Remarks_] *2
W014 0305 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. job (the job will not be
error other settings that cannot be used in combination (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) - 2 : Engine * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Job is deleted.

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
* When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or In relation to a paper feed tray for which the paper feed setting is error. [Remarks_] *2
W014 0306 configured. (Functions that cannot be used together: duplex print, job (the job will not be
error other settings that cannot be used in combination [Envelope], the setting for booklet binding has been specified. (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Job is deleted.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Do one of the following.

(1) Touch the [Change Tray]
button, change to a tray other than
the one for which the paper feed
setting is envelope, and touch the
[Continue] button (*).
* When the tray that has been
changed to is the standard paper
feed tray, touch the [Continue]
button to cancel the error.
[Remarks_] *1
*1 It will be possible to restart the
* When the tray that has been
job after the error has been
changed to is Tray 1 or Tray 2,
In relation to a paper feed tray for which the paper feed setting is In relation to a paper feed tray for which the paper feed setting is released. However, it is only
Print on envelopes is specified. changing the tray will cancel the
[Envelope], a function that cannot be used together has been [Envelope], the setting for a stacking tray has been specified. possible to manually restart the
Envelope selection Check whether duplex print, finisher settings, or error. [Remarks_] *2
W014 0307 1 to 2 configured. (Functions that cannot be used together: duplex print, The variation code will indicate where the error has been detected. job (the job will not be
error other settings that cannot be used in combination (2) Touch the [Change Tray]
face down straight output, tri- fold, bi-fold, Z-fold, staple, punch, - 1: PMS automatically restarted).
are configured. button, change the paper feed
booklet, stacking tray output) - 2 : Engine * 2 It will be possible to
settings of the tray in use to other
automatically restart the job after
than envelope, and touch the
the error has been released.
[Continue] button.
* When the tray in use is the
standard paper feed tray, touch
the [Continue] button to cancel the
error. [Remarks_] *1
* When the tray in use is Tray 1 or
Tray 2, changing the paper feed
settings will cancel the error.
[Remarks_] *2
(3) Touch the [Stop] button.
(4) Job is deleted.

表紙と本文の各とじ位置が合わない状態で、表紙付けの印刷指示がな
W199 0308
された

The paper size is that which cannot be output to the top tray.
The output tray configured is the top tray of the multifunction finisher, This paper size cannot be output to the current
P-size error (P- The variation code will indicate where the error has been detected. Re-staring JOB is not allowed
W050 0309 1 to 2 the stacking tray, or offset staple output tray but the paper size is output tray. Touch the [Close] button
Eject) - 1: PMS after dissolving the error.
that which cannot be output to the above trays. Check the direction or settings of the set paper.
- 2 : Engine

The paper size is that which cannot be output to the stacking tray.
The output tray configured is the top tray of the multifunction finisher, This paper size cannot be output to the current
P-size error (P- The variation code will indicate where the error has been detected. Re-staring JOB is not allowed
W050 0310 1 to 2 the stacking tray, or offset staple output tray but the paper size is output tray. Touch the [Close] button
Eject) - 1: PMS after dissolving the error.
that which cannot be output to the above trays. Check the orientation or settings of the set paper.
- 2 : Engine

The paper size is that which cannot be output to the FD offset tray.
The output tray configured is the top tray of the multifunction finisher, This paper size cannot be output to the current
P-size error (P- The variation code will indicate where the error has been detected. Re-staring JOB is not allowed
W050 0311 1 to 2 the stacking tray, or offset staple output tray but the paper size is output tray. Touch the [Close] button
Eject) - 1: PMS after dissolving the error.
that which cannot be output to the above trays. Check the orientation or settings of the set paper.
- 2 : Engine

Print with the staple setting has been instructed with a paper size for
This paper size cannot be output with the current which staple cannot be used.
P-Size err(Staple/ Staple/punch has been configured but the paper size is Re-staring JOB is not allowed
W091 0312 1 to 2 staple/punch selection. The variation code will indicate where the error has been detected. Touch the [Close] button
Punch) that for which staple/punch cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

Print with the punch setting has been instructed with a paper size for
This paper size cannot be output with the current which punch cannot be used.
P-Size err(Staple/ Staple/punch has been configured but the paper size is Re-staring JOB is not allowed
W091 0313 1 to 2 staple/punch selection. The variation code will indicate where the error has been detected. Touch the [Close] button
Punch) that for which staple/punch cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

Print with the tri-fold setting has been instructed with a paper size for
This paper size cannot be output with the current which tri-fold cannot be used.
Paper size error Paper fold has been configured but the paper size is that Re-staring JOB is not allowed
W054 0314 1 to 2 paper fold setting. The variation code will indicate where the error has been detected. Touch the [Close] button
(Fold) for which paper fold cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

Print with the bi-fold setting has been instructed with a paper size for
This paper size cannot be output with the current which bi-fold cannot be used.
Paper size error Paper fold has been configured but the paper size is that Re-staring JOB is not allowed
W054 0315 1 to 2 paper fold setting. The variation code will indicate where the error has been detected. Touch the [Close] button
(Fold) for which paper fold cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

Print with the Z-fold setting has been instructed with a paper size for
This paper size cannot be output with the current which Z-fold cannot be used.
Paper size error Paper fold has been configured but the paper size is that Re-staring JOB is not allowed
W054 0316 1 to 2 paper fold setting. The variation code will indicate where the error has been detected. Touch the [Close] button
(Fold) for which paper fold cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

Print with the booklet binding setting has been instructed with a paper
As this error occurs in a state
This paper size cannot be output with the current size for which booklet binding cannot be used.
Paper size error Booklet binding has been configured but the paper size is where there are no jobs, there is
W076 0317 1 to 2 booklet setting. The variation code will indicate where the error has been detected. Touch the [Close] button
(B/L) that for which booklet binding cannot be used. no relation to the restarting of
Check the orientation or settings of the set paper. - 1: PMS
jobs.
- 2 : Engine

Print with the offset output setting has been instructed with a paper
This paper size cannot be output with offset size for which offset output cannot be used.
P-size err(Offset Offset output has been configured but the paper size is Re-staring JOB is not allowed
W084 0318 1 to 2 output. The variation code will indicate where the error has been detected. Touch the [Close] button
Eject) that for which offset output cannot be used. after dissolving the error.
Check the orientation or settings of the set paper. - 1: PMS
- 2 : Engine

When the PMS battery is empty, the internal clock of the PMS will be
The time may not be set properly, or the battery Touch the [Close] button.
reset when the power is turned OFF.
The time has not been configured correctly. The battery is may be low. * For a permanent solution,
I011 0320 PMS Battery Empty After activation, when transitioning to the ready state, the
wearing out. Contact your administrator. If recovery has failed, configure the correct time or
date and time is earlier than the configured time. Clock/Date: January
contact your dealer. replace the battery of the PMS.
1, 2010
Box data error during overlay printing
This error occurs under the conditions shown below.
- When the size of the document does not match the
size of the box data (including the orientation) during It will not be possible to
Panel settings This error occurs when settings that cannot be
W208 0331 This job is not acceptable. overlay printing Touch the [Close] button. restart the job after releasing
confi rmation executed are included in the job.
- When the box data is deleted from the console the error.
during overlay printing
For the detailed conditions, see "Overlay [21039]" in
the function specifi cations
Check the setting items related to
the external system to make sure
Information may not be sent to the external
Ext system comm Failed to access an external system while the external system link Failed to communicate with the external system. (Failed to access an that they are correct. As this error
W140 0400 system properly. Touch the [Close] button
error 1 function was enabled. external system while the external system link function was enabled.) occurs in a state where there are
Contact your administrator.
no jobs, there is no relation to the
restarting of jobs.

As this error occurs in a state

The machine license may not be registered to the On the side of the external system, the printer is not registered in the
Ext system license On the side of the external system, the printer is not registered in where there are no jobs, there is
W141 0401 external system. list of available devices. Touch the [Close] button
error the list of available devices. no relation to the restarting of
Contact your administrator. (A license error was notified from the external system.)
jobs.

Cannot communicate with the external system.

Ext system comm Communication between the main unit and the external system A communication error with the external system has been detected Re-staring JOB is not allowed
W145 0403 Try again. Touch the [Close] button
error 2 failed while operating a job of the external system. upon operating a job of the external system. after dissolving the error.
If recovery has failed, contact your administrator.

It will not be possible

An error occurred when the browser
While the printer's built-in browser is displayed, to restart the job that
Browser display was displayed. Restart the browser This error occurs when an error is detected upon the
W211 0404 this error appears when an error occurs in the Touch the [Close] button. was interrupted by the
error again. If the problem persists, user exiting the browser.
processing of the browser. occurrence of the error after
contact your administrator.
releasing the error
An error occurred when the browser It will not be possible
Browser This error is displayed when it is not possible to was displayed. Restart the browser This error occurs when an error is detected while the to restart the job that
W210 0405 Touch the [Close] button.
activation error activate the printer's built-in browser properly. again. If the problem persists, browser is starting. was interrupted by the
contact your administrator. occurrence of the error after
It will not be possible
An error occurred when the browser
While the printer's built-in browser is displayed, to restart the job that
Browser display was displayed. Restart the browser This error occurs when an error is detected while the
W211 0406 this error appears when an error occurs in the Touch the [Close] button. was interrupted by the
error again. If the problem persists, browser is displayed.
processing of the browser. occurrence of the error after
contact your administrator.
releasing the error.
Job Name: "corresponding job name" This job Do one of the following. (1) Touch
RINC Data Print Print of the simple RINC data of the barcode application has been Print of the simple RINC data of the barcode application has been
W570 0500 cannot be executed. the [Close] button (2) Job is
Direct instructed. instructed.
Check the data type. (The job was deleted.) deleted
System error occurs. 24 V error of the power supply unit. (Detection timing: when the power
Reboot by pressing the supply unit is activated, when a communication error has occurred
DC voltage error. Voltage error of control (HDR) PCB for each head. Turn OFF the printer (Sub power
S097 0505 Power supply error power key on the operation panel. If recovery has between PCBs)
Interlock related voltage error. key OFF).
failed, An overvoltage or a state of low-voltage due to a failure of the power
contact your dealer. supply unit has been detected.
5 V error of the power supply unit. (Detection timing: when the power
System Error Occurs.
supply unit is activated, when a communication error has occurred
Reboot by pressing the
DC voltage error. Voltage error of control (HDR) PCB for each head. between PCBs) Turn OFF the printer (Sub power
S097 0506 Power supply error power key on the operation panel. If recovery has
Interlock related voltage error. An overvoltage or a state of low-voltage due to a failure of the heater key OFF).
failed,
driving PCB (sub power supply unit) or the head control PCB (HDR
contact your dealer.
PCB) has been detected.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
System error occurs.
The number of rotations for the fan of the PMS PCB has not been
Reboot by pressing the
reached. (Detection timing: always (1 time/sec)) Turn OFF the printer (Sub power
S600 0511 PMS PCB error Hardware error of PMS PCB occurs. power key on the operation panel. If recovery has
The number of rotations of the fan does not reach the prescribed key OFF).
failed,
number due to a failure of the fan or a detached connector, etc.
contact your dealer.

System error occurs. The PCIe socket of the PMS PCB has not been fully inserted.
Reboot by pressing the (Detection timing: when the power supply unit is activated, when a
Turn OFF the printer (Sub power
S600 0512 PMS PCB error Hardware error of PMS PCB power key on the operation panel. If recovery has communication error has occurred between PCBs)
key OFF).
failed, The number of rotations of the fan does not reach the prescribed
contact your dealer. number due to a failure of the fan or a detached connector, etc.

System error occurs.

FPGA configuration of the engine control PCB has not been
Reboot by pressing the
Engine control PCB completed. (Detection timing: when the power supply unit is activated) Turn OFF the printer (Sub power
S601 0521 Hardware error of engine control PCB power key on the operation panel. If recovery has
error The FPGA configuration had not been completed due to a key OFF).
failed,
failure of the ROM or FOGA, or due to broken ROM data.
contact your dealer.
System error occurs. The I/F wire with the recording data generation PCB (IP PCB) of the
Reboot by pressing the engine control PCB is not connected.
Engine control PCB Turn OFF the printer (Sub power
S601 0522 Hardware error of engine control PCB power key on the operation panel. If recovery has (Detection timing: when the power supply unit is activated, when a
error key OFF).
failed, communication error has occurred between PCBs) Detached
contact your dealer. connector of the engine control PCB.
The I/F wire with the head control PCB (HDR PCB) of the engine
System error occurs.
control PCB is not connected. (Detection timing: when the power
Reboot by pressing the
Engine control PCB supply unit is activated, when a communication error has occurred Turn OFF the printer (Sub power
S601 0523 Hardware error of engine control PCB power key on the operation panel. If recovery has
error between PCBs) key OFF).
failed,
Detached connector of the wire for the engine control PCB or relay
contact your dealer.
unit (between the head control PCB (HDR PCB)).

System error occurs. Error with the number of connected head control PCBs (HDR PCBs).
Reboot by pressing the (Detection timing: when the power supply unit is activated, when a
Engine control PCB Turn OFF the printer (Sub power
S601 0524 Hardware error of engine control PCB power key on the operation panel. If recovery has communication error has occurred between PCBs)
error key OFF).
failed, Detached connector of the cascade unit for the engine control PCB or
contact your dealer. head control (HDR) PCB.

System error occurs. 24 V input error of the engine control PCB. (Detection timing: when
Reboot by pressing the the power supply unit is activated)
Engine control PCB Turn OFF the printer (Sub power
S601 0525 Hardware error of engine control PCB power key on the operation panel. If recovery has The 24 V current is not input to the engine control PCB due to a
error key OFF).
failed, detached connector of the power supply unit and engine control PCB
contact your dealer. or a failure of the power supply unit.
System error occurs. 35 V input error of the engine control PCB. (Detection timing: when
Reboot by pressing the the power supply unit is activated)
Engine control PCB Turn OFF the printer (Sub power
S601 0526 Hardware error of engine control PCB power key on the operation panel. If recovery has The 35 V current is not input to the engine control PCB due to a
error key OFF).
failed, detached connector of the power supply unit and engine control PCB
contact your dealer. or a failure of the power supply unit.
System error occurs.
Reboot by pressing the
Engine control PCB Blown fuse of the engine control PCB. (Detection timing: when the Turn OFF the printer (Sub power
S601 0527 Hardware error of engine control PCB power key on the operation panel. If recovery has
error power supply unit is activated) key OFF).
failed,
contact your dealer.
An error occurred when the browser
Head drive PCB(HDR PCB) cut in incorrect.
Engine control was displayed. Restart the browser Turn OFF the printer (Sub
S601 0528 Hardware error of engine control PCB Error occurred by cutting in processing from head drive PCB(HDR
PCB error again. If the problem persists, power key OFF).
PCB)
contact your administrator.

A problem has occurred. Turn the

power off and on again with the Head control PCB (HDR PCB) preparation error
Engine control Turn OFF the printer (Sub
S601 0529 Hardware error of engine control PCB power key on the operation panel. The head control PCB (HDR PCB) is not in a state in
PCB error power key OFF).
If the problem persists, contact your which it can be used.
dealer.

System error occurs. Recording data generation PCB (IP PCB) power supply unit (VCCINT
Reboot by pressing the 1.0 V) error. (Detection timing: when the power supply unit is
Turn OFF the printer (Sub power
S602 0531 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has activated, when a communication error has occurred between PCBs)
key OFF).
failed, The protection circuit of the regulator has been triggered due to a
contact your dealer. failure of the regulator or a short circuit, etc.

Recording data generation PCB (IP PCB) power supply unit

System Error Occurs.
(VCCAUX 1.8 V) error. (Detection timing: when the power supply unit
Reboot by pressing the
is activated, when a communication error has occurred between Turn OFF the printer (Sub power
S602 0532 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has
PCBs) key OFF).
failed,
The protection circuit of the regulator has been triggered due to a
contact your dealer.
failure of the regulator or a short circuit, etc.

System Error Occurs. Recording data generation PCB (IP PCB) power supply unit (AVCC
Reboot by pressing the 1.0 V) error. (Detection timing: when the power supply unit is
Turn OFF the printer (Sub power
S602 0533 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has activated, when a communication error has occurred between PCBs)
key OFF).
failed, The protection circuit of the regulator has been triggered due to a
contact your dealer. failure of the regulator or a short circuit, etc.

System Error Occurs. Recording data generation PCB (IP PCB) power supply unit (AVTT
Reboot by pressing the 1.8 V) error. (Detection timing: when the power supply unit is
Turn OFF the printer (Sub power
S602 0534 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has activated, when a communication error has occurred between PCBs)
key OFF).
failed, The protection circuit of the regulator has been triggered due to a
contact your dealer. failure of the regulator or a short circuit, etc.

System Error Occurs. Recording data generation PCB (IP PCB) power supply unit (VCCO
Reboot by pressing the 1.35 V) error. (Detection timing: when the power supply unit is
Turn OFF the printer (Sub power
S602 0535 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has activated, when a communication error has occurred between PCBs)
key OFF).
failed, The protection circuit of the regulator has been triggered due to a
contact your dealer. failure of the regulator or a short circuit, etc.

System Error Occurs. Recording data generation PCB (IP PCB) power supply unit (VCCO
Reboot by pressing the 3.3 V) error. (Detection timing: when the power supply unit is
Turn OFF the printer (Sub power
S602 0536 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has activated, when a communication error has occurred between PCBs)
key OFF).
failed, The protection circuit of the high-side switch has been triggered due
contact your dealer. to a short circuit, etc.

System Error Occurs. FPGA configuration of the recording data generation PCB (IP PCB)
Reboot by pressing the has not been completed. (Detection timing: when the power supply
Turn OFF the printer (Sub power
S602 0537 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has unit is activated)
key OFF).
failed, The FPGA configuration had not been completed due to a
contact your dealer. failure of the ROM or FOGA, or due to broken ROM data.

System Error Occurs. The I/F wire with the engine control PCB of the recording data
Reboot by pressing the generation PCB (IP PCB) is not connected. (Detection timing: when
Turn OFF the printer (Sub power
S602 0538 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has the power supply unit is activated, when a communication error has
key OFF).
failed, occurred between PCBs) 'Detached connector of the recording data
contact your dealer. generation PCB (IP PCB).

System Error Occurs. The I/F wire with head control PCB (HDR PCB) 1 0 of the recording
Reboot by pressing the data generation PCB (IP PCB) is not connected. (Detection timing:
Turn OFF the printer (Sub power
S602 0539 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has when the power supply unit is activated, when a communication error
key OFF).
failed, has occurred between PCBs) 'Detached connector of the recording
contact your dealer. data generation PCB (IP PCB).

System Error Occurs. The I/F wire with head control PCB (HDR PCB) 2 1 of the recording
Reboot by pressing the data generation PCB (IP PCB) is not connected. (Detection timing:
Turn OFF the printer (Sub power
S602 0540 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has when the power supply unit is activated, when a communication error
key OFF).
failed, has occurred between PCBs) 'Detached connector of the recording
contact your dealer. data generation PCB (IP PCB).

System Error Occurs. Incorrect cable connection between head control PCB (HDR PCB) 1
Reboot by pressing the 0 and the recording data generation PCB (IP PCB). (Detection timing:
Turn OFF the printer (Sub power
S602 0542 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has when the power supply unit is activated)
key OFF).
failed, The recording data generation PCB (IP PCB) port and the head
contact your dealer. control (HDR) PCB ID is a mismatch.
System Error Occurs. Incorrect cable connection between head control PCB (HDR PCB) 2
Reboot by pressing the 1 and the recording data generation PCB (IP PCB). (Detection timing:
Turn OFF the printer (Sub power
S603 0543 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has when the power supply unit is activated)
key OFF).
failed, The recording data generation PCB (IP PCB) port and the head
contact your dealer. control (HDR) PCB ID is a mismatch.
The sub CPU of head control PCB (HDR PCB) 1
has detected an error. When the PMS does not
(Head control PCB (HDR PCB) connecting with understand the machine
A problem has occurred. Turn the head control PCB (HDR PCB) 0. Head control PCBs information and does not
power off and on again with the (HDR PCBs) are labeled 0 and 1 in order from that know the appropriate error
Head Drive PCB Turn OFF the printer (Sub
S603 0544 1 to 99 Head control (HDR) PCB hardware error power key on the operation panel. which is closer to the engine control PCB. M/Y or R/ point, the error detected
error power key OFF).
If the problem persists, contact your Y with 4C units. This error does not occur on 2C or by the sub CPU of head
dealer. 1C units.) control PCB (HDR PCB) 1 is
Variation code: indicated with the variation
- 1 to 99: Error number detected by the sub CPU (100 code.
to 198)

The sub CPU of head control PCB (HDR PCB) 0 When the PMS does not
has detected an error. understand the machine
A problem has occurred. Turn the (Head control PCB (HDR PCB) connecting with information and does not
A problem has occurred. Turn the power off and on again with the power off and on again with the the engine control PCB. Head control PCBs (HDR know the appropriate error
Head Drive PCB Turn OFF the printer (Sub
S603 0546 1 to 99 power key on the operation panel. If the problem persists, contact power key on the operation panel. PCBs) are labeled 0, 1, and 2 in order from that point, the error detected
error power key OFF).
your dealer. If the problem persists, contact your which is closer to the engine control PCB. K with 5C by the sub CPU of head
dealer. units.) control PCB (HDR PCB) 0 is
Variation code: indicated with the variation
- 1 to 99: Error number detected by the sub CPU code.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The sub CPU of head control PCB (HDR PCB) 1 When the PMS does not
has detected an error. understand the machine
A problem has occurred. Turn the (Head control PCB (HDR PCB) connecting with information and does not
A problem has occurred. Turn the power off and on again with the power off and on again with the head control PCB (HDR PCB) 0. Head control PCBs know the appropriate error
Head Drive PCB Turn OFF the printer (Sub
S603 0547 1 to 99 power key on the operation panel. If the problem persists, contact power key on the operation panel. (HDR PCBs) are labeled 0, 1, and 2 in order from point, the error detected
error power key OFF).
your dealer. If the problem persists, contact your that which is closer to the engine control PCB. C/M by the sub CPU of head
dealer with 5C units.) control PCB (HDR PCB) 1 is
Variation code: indicated with the variation
- 1 to 99: Error number detected by the sub CPU code.

Error with the FPGA power supply unit (1.1 V/2.5 V) of the head
System Error Occurs.
control PCB (HDR PCB). (Detection timing: when the power supply
Reboot by pressing the
Head Drive PCB unit is activated, when a communication error has occurred between Turn OFF the printer (Sub power
S603 0551 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has
error PCBs) key OFF).
failed,
The protection circuit of the regulator has been triggered due to a
contact your dealer.
failure of the regulator or a short circuit, etc.
System Error Occurs. FPGA configuration of the head control PCB (HDR PCB) has not
Reboot by pressing the been completed. (Detection timing: when the power supply unit is
Head Drive PCB Turn OFF the printer (Sub power
S603 0552 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has activated)
error key OFF).
failed, The FPGA configuration had not been completed due to a
contact your dealer. failure of the ROM or FOGA, or due to broken ROM data.
System Error Occurs. The I/F wire with the engine control PCB of the head control PCB
Reboot by pressing the (HDR PCB) is not connected. (Detection timing: when the power
Head Drive PCB Turn OFF the printer (Sub power
S603 0553 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has supply unit is activated, when a communication error has occurred
error key OFF).
failed, between PCBs) Detached connector of the head control PCB (HDR
contact your dealer. PCB).

The I/F wire with the head control PCB (HDR PCB) and the rear stage
System Error Occurs.
head control PCB (HDR PCB) is not
Reboot by pressing the
Head Drive PCB connected. (Detection timing: when the power supply unit is activated, Turn OFF the printer (Sub power
S603 0554 Head control (HDR) PCB hardware error power key on the operation panel. If recovery has
error when a communication error has occurred between PCBs) key OFF).
failed,
Detached connector of the head control PCB (HDR PCB) or the rear
contact your dealer.
stage head control PCB (HDR PCB).

Head control PCB (HDR PCB) 1 side I/F not connected error.
Variation code:
- 1: The I/F wire with the recording data generation PCB (IP PCB) is
not connected. Detached connector of the head control PCB (HDR
System Error Occurs.
PCB) (Detection timing: when the power supply unit is activated,
Reboot by pressing the
Engine-HDR COM Communication error of the engine control PCB and the head when a communication error has occurred between PCBs) Turn OFF the printer (Sub power
S613 0555 1 to 3 power key on the operation panel. If recovery has
error control (HDR) PCB - 2: The LAN cable of the I/F with the recording data generation PCB key OFF).
failed,
(IP PCB) is not connected. Signals from the recording data generation
contact your dealer.
PCB (IP PCB) cannot be detected (Detection timing: when a
communication error has occurred between PCBs)
- 3: The engine PCB direction connection cable that is supposed to be
connected to the HDR PCB is not connected

Head control PCB (HDR PCB) 2 side I/F not connected error.
The I/F with the recording data generation PCB (IP PCB) of the head
control PCB (HDR PCB) is not connected.
Variation code:
System Error Occurs. - 1: The I/F wire is not connected (Detection timing: when the power
Reboot by pressing the supply unit is activated, when a communication error has occurred
Engine-HDR COM Communication error of the engine control PCB and the head Turn OFF the printer (Sub power
S613 0556 1 to 3 power key on the operation panel. If recovery has between PCBs). Detached connector of the head control PCB (HDR
error control (HDR) PCB key OFF).
failed, PCB)
contact your dealer. - 2: The LAN cable of the I/F is not connected (Detection timing: when
a communication error has occurred between PCBs). Signals from
the recording data generation PCB (IP PCB) cannot be detected
- 3: The engine PCB direction connection cable that is supposed to be
connected to the HDR PCB is not connected

Head control PCB (HDR PCB) FPGA error of color K

head nozzle row 1
Variation code: When color K is 600
- 1: Head control PCB (HDR PCB) FPGA reset error dpi, color K is used for
(An error occurred in the head control PCB (HDR the entirety of one head
A problem has occurred. Turn the PCB) FPGA control register.) (normally split into two
Head control power off and on again with the - 2: Head control PCB (HDR PCB) FPGA memory colors, K and C, with 300
Turn OFF the printer (Sub
S603 0560 1 to 4 (HDR) PCB Head control (HDR) PCB hardware error power key on the operation panel. error (An error occurred during the head control PCB dpi each).
power key OFF).
error If the problem persists, contact your (HDR PCB) FPGA memory test.) When color K is 300 dpi, the
dealer. - 3: Head control PCB (HDR PCB) encoder input head row that takes color C
error (The head control PCB (HDR PCB) FPGA is indicated as row 2
encoder input signal was abnormal.) and the head row that takes
- 4: Head control PCB (HDR PCB) FPGA power color K is indicated as row 1.
supply error detection (The head control PCB (HDR
PCB) FPGA detected a power supply error.)

Head control PCB (HDR PCB) FPGA error of color

C
Variation code:
- 1: Head control PCB (HDR PCB) FPGA reset error
(An error occurred in the head control PCB (HDR
A problem has occurred. Turn the PCB) FPGA control register.)
Head control power off and on again with the - 2: Head control PCB (HDR PCB) FPGA memory
Turn OFF the printer (Sub
S603 0561 1 to 4 (HDR) PCB Head control (HDR) PCB hardware error power key on the operation panel. error (An error occurred during the head control PCB
power key OFF).
error If the problem persists, contact your (HDR PCB) FPGA memory test.)
dealer. - 3: Head control PCB (HDR PCB) encoder input
error (The head control PCB (HDR PCB) FPGA
encoder input signal was abnormal.)
- 4: Head control PCB (HDR PCB) FPGA power
supply error detection (The head control PCB (HDR
PCB) FPGA detected a power supply error.)

Head control PCB (HDR PCB) FPGA error of color

M
Variation code:
- 1: Head control PCB (HDR PCB) FPGA reset error
(An error occurred in the head control PCB (HDR
A problem has occurred. Turn the PCB) FPGA control register.)
Head control power off and on again with the - 2: Head control PCB (HDR PCB) FPGA memory
Turn OFF the printer (Sub
S603 0562 1 to 4 (HDR) PCB Head control (HDR) PCB hardware error power key on the operation panel. error (An error occurred during the head control PCB
power key OFF).
error If the problem persists, contact your (HDR PCB) FPGA memory test.)
dealer. - 3: Head control PCB (HDR PCB) encoder input
error (The head control PCB (HDR PCB) FPGA
encoder input signal was abnormal.)
- 4: Head control PCB (HDR PCB) FPGA power
supply error detection (The head control PCB (HDR
PCB) FPGA detected a power supply error.)

Head control PCB (HDR PCB) FPGA error of color Y

Variation code:
- 1: Head control PCB (HDR PCB) FPGA reset error
(An error occurred in the head control PCB (HDR
PCB) FPGA control register.)
A problem has occurred. Turn the
- 2: Head control PCB (HDR PCB) FPGA memory
Head control power off and on again with the
error (An error occurred during the head control PCB Turn OFF the printer (Sub
S603 0563 1 to 4 (HDR) PCB Head control (HDR) PCB hardware error power key on the operation panel.
(HDR PCB) FPGA memory test.) power key OFF).
error If the problem persists, contact your
- 3: Head control PCB (HDR PCB) encoder input
dealer.
error (The head control PCB (HDR PCB) FPGA
encoder input signal was abnormal.)
- 4: Head control PCB (HDR PCB) FPGA power
supply error detection (The head control PCB (HDR
PCB) FPGA detected a power supply error.)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Head control PCB (HDR PCB) 1 communication error. (Head control

PCB connecting with the engine control PCB. Head control PCBs are
labeled 1 and 2 in order from that which is closer to the engine PCB.)
(K/C with 4C units)
Variation code:
- 1: A communication error between the head control PCB (HDR
PCB) and the recording data generation PCB (IP PCB) has been
detected
- 2: Communication loopback value error between the recording data
generation PCB (IP PCB) and the head control PCB (HDR PCB)
- 3: An access error has been detected with the head control PCB
(HDR PCB) expansion IO
- 4: An access error from the engine PCB has been detected
System Error Occurs.
- 5: An error command from the engine PCB has been detected
Reboot by pressing the
Engine-HDR COM Communication error of the engine control PCB and the head - 6: A transmission error to the head control PCB (HDR PCB) has Turn OFF the printer (Sub power
S613 0580 1 to 9 power key on the operation panel. If recovery has
error control (HDR) PCB been detected key OFF).
failed,
- 7: A transmission time-out error to the head control PCB (HDR
contact your dealer.
PCB) has been detected
- 8: A transmission lock error to the head control PCB (HDR PCB)
has been detected
- 9: A transmission error (others) to the head control PCB
(HDR PCB) has been detected
- 10: A reception error from the head control PCB (HDR
PCB) has been detected
- 11: A reception time-out error from the head control PCB (HDR
PCB) has been detected
- 12: A reception lock error from the head control PCB (HDR PCB)
has been detected
- 13: A reception error (others) from the head control PCB (HDR
PCB) has been detected

Head control PCB (HDR PCB) 2 communication error. (Head control

PCB connecting with the head control PCB
1. Head control PCBs are labeled 1 and 2 in order from that which is
closer to the engine PCB.)
(PCBs of the M/Y or the R/Y of 4C units. None with 2C units and 1C
units.)
Variation code:
- 1: A communication error between the head control PCB (HDR
PCB) and the recording data generation PCB (IP PCB) has been
detected
- 2: Communication loopback value error between the recording data
generation PCB (IP PCB) and the head control PCB (HDR PCB)
- 3: An access error has been detected with the head control PCB
(HDR PCB) expansion IO
System Error Occurs.
- 4: An access error from the engine PCB has been detected
Reboot by pressing the
Engine-HDR COM Communication error of the engine control PCB and the head - 5: An error command from the engine PCB has been detected Turn OFF the printer (Sub power
S613 0581 1 to 9 power key on the operation panel. If recovery has
error control (HDR) PCB - 6: A transmission error to the head control PCB (HDR PCB) has key OFF).
failed,
been detected
contact your dealer.
- 7: A transmission time-out error to the head control PCB (HDR
PCB) has been detected
- 8: A transmission lock error to the head control PCB (HDR PCB)
has been detected
- 9: A transmission error (others) to the head control PCB
(HDR PCB) has been detected
- 10: A reception error from the head control PCB (HDR
PCB) has been detected
- 11: A reception time-out error from the head control PCB (HDR
PCB) has been detected
- 12: A reception lock error from the head control PCB (HDR PCB)
has been detected
- 13: A reception error (others) from the head control PCB (HDR
PCB) has been detected

Incorrect recording data generation PCB (IP PCB)

A different type of recording data generation PCB (IP PCB) is
connected.
System Error Occurs. Variation code:
Reboot by pressing the - 1: The type of recording data generation PCB differs.
Turn OFF the printer (Sub power
S602 0591 1 to 3 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has - 2: An error has been detected with the combination of the engine
key OFF).
failed, PCB and the recording data generation PCB upon activation.
contact your dealer. - 3: An error has been detected with the combination
of the model settings and the configuration data of the recording data
generation PCB upon activation. Inclusive of cases when the
configuration data is golden only.

Recording data generation PCB (IP PCB) communication error

(communication with the engine PCB)
Variation code:
System Error Occurs. - 1: The recording data generation (IP PCB) does not become ready
Reboot by pressing the and a time-out occurs
Turn OFF the printer (Sub power
S602 0592 1 to 4 IP PCB error Hardware error of the recording data generation (IP) PCB power key on the operation panel. If recovery has - 2: An error has occurred with transmission to the recording data
key OFF).
failed, generation PCB
contact your dealer. - 3: An error has occurred with reception from the recording data
generation PCB
- 4: An error has occurred with interruption from the recording data
generation PCB
hrough 1999 (Engine Related)

When the paper try selection was other than "Auto" (manual
specification) and paper feed was started from the standard paper Do one of the following.
feed tray, the unit entered one of the following states. (1) Place paper in the standard
The print operation will not start.
- There is no paper in the standard paper feed tray. paper feed tray (the paper that is
Otherwise, the print operation will
- There is no paper in the standard paper feed tray that is of loaded can be of any size) and
Set paper in the standard tray. stop. * 1 It will be possible to
a size compatible with the specified finisher function. touch the [Continue] button.
"Paper size of job" ("Paper type of job") restart the job after the error has
* Error applicable to the current job. This error does not occur in the [Remarks_] *1
* When the paper size of the job is a custom been released. However, it is only
No paper loaded Paper corresponding to the paper setting of the job does not exist on idle state. (2) Touch the [Change Tray]
W004 1000 1 to 2 sized paper, instead of "custom sized paper", the possible to manually restart the
(P.F.T) the standard paper feed tray. The variation code will indicate where the error has been detected. button and change the paper feed
user specified paper size of "xxx mm x yyy mm" is job (the job will not be
- 1: When configured with a manual specification, either there is no tray to a tray other than the
displayed for the "paper size of job". "xxx" and automatically restarted).
paper in the standard paper feed tray when starting to print, or there is standard paper feed tray.
"yyy" represent numbers. * 2 It will be possible to
no paper in the standard paper feed tray that is of a size compatible [Remarks_]
automatically restart the job after
with the specified finisher function (detected by the PMS). *2
the error has been released.
- 2: When configured with a manual specification, there is no paper in (3) Touch the [Stop] button.
the standard paper feed tray when starting to feed paper (detected by (4) Job is deleted.
the engine).

When the paper try selection was other than "Auto" (manual Do one of the following.
specification) and paper feed was started from Tray 1, the unit (1) Place paper in Tray 1 (the
entered one of the following states. paper that is loaded can be of any The print operation will not start.
- There is no paper in Tray 1. size). [Remarks_] Otherwise, the print operation will
Set paper in feed tray 1. - There is no paper in tray 1 that is of a size compatible *1 stop. * 1 It will be possible to
"Paper size of job" ("Paper type of job") with the specified finisher function. (2) Touch the [Change Tray] automatically restart the job after
* When the paper size of the job is a custom * Error applicable to the current job. This error does not occur in the button and change the paper feed the error has been released. * 2 It
No paper loaded Paper corresponding to the paper setting of the job does not exist on
W005 1001 1 to 2 sized paper, instead of "custom sized paper", the idle state. tray to Tray 2. [Remarks_] *1 will be possible to restart the job
(tray 1) Tray 1.
user specified paper size of "xxx mm x yyy mm" is The variation code will indicate where the error has been detected. (3) Touch the [Change Tray] after the error has been released.
displayed for the "paper size of job". "xxx" and - 1: When configured with a manual specification, either there is no button, change the paper feed tray However, it is only possible to
"yyy" represent numbers. paper in Tray 1 when starting to print, or there is no paper in Tray 1 to the standard paper feed tray, manually restart the job (the job
that is of a size compatible with the specified finisher function and touch the [Continue] button. will not be automatically
(detected by the PMS). [Remarks_] *2 restarted).
- 2: When configured with a manual specification, there is no paper in (4) Touch the [Stop] button.
Tray 1 when starting to feed paper (detected by the engine). (5) Job is deleted.

When the paper try selection was other than "Auto" (manual Do one of the following.
specification) and paper feed was started from Tray 2, the unit (2) Place paper in Tray 2 (the
entered one of the following states. paper that is loaded can be of any The print operation will not start.
- There is no paper in Tray 2. size). [Remarks_] Otherwise, the print operation will
Load Tray 2 with paper. - There is no paper in tray 2 that is of a size compatible *1 stop. * 1 It will be possible to
"Paper size of job" ("Paper type of job") with the specified finisher function. (1) Touch the [Change Tray] automatically restart the job after
* When the paper size of the job is a custom * Error applicable to the current job. This error does not occur in the button and change the paper feed the error has been released. * 2 It
No paper loaded Paper corresponding to the paper setting of the job does not exist on
W006 1002 1 to 2 sized paper, instead of "custom sized paper", the idle state. tray to Tray 1. [Remarks_] *1 will be possible to restart the job
(tray 2) Tray 2.
user specified paper size of "xxx mm x yyy mm" is The variation code will indicate where the error has been detected. (3) Touch the [Change Tray] after the error has been released.
displayed for the "paper size of job". "xxx" and - 1: When configured with a manual specification, either there is no button, change the paper feed tray However, it is only possible to
"yyy" represent numbers. paper in Tray 2 when starting to print, or there is no paper in Tray 2 to the standard paper feed tray, manually restart the job (the job
that is of a size compatible with the specified finisher function and touch the [Continue] button. will not be automatically
(detected by the PMS). [Remarks_] *2 restarted).
- 2: When configured with a manual specification, there is no paper in (4) Touch the [Stop] button.
Tray 2 when starting to feed paper (detected by the engine). (5) Job is deleted.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
A mixed paper size with Z-folding which does not satisfy all of the
conditions listed below.
- The paper size is a combination of A4-Landscape & A3, B5-
Job Name: "corresponding job name" Landscape & B4, or Letter-Landscape & Ledger The print operation will not start.
Do one of the following.
Unsupport P-size The setting is that which does not allow a mixed paper size with Z- A paper size that cannot be output with the Z- - Paper feed tray [Auto] Otherwise, the print operation will
W045 1004 1 to 2 (1) Touch the [Close] button.
combo folding. folding setting is included. - Z-folding stop. Re- staring JOB is not
(2) Job is deleted.
Check the print data. (The job was deleted.) - Mixed sizes ON allowed after dissolving the error.
The variation code indicates where the error was detected.
- 1: PMS
- 2 : Engine

Do one of the following.

When using auto tray selection, there is no applicable paper in any of
(1) Load paper onto the empty
the trays
tray subject to auto tray. (The
When starting or restarting a job for which paper feed tray selection is
paper that is loaded can be of any
"Auto", one of the following conditions was satisfied during the print
size)
operation.
Set paper. (2) Touch the [Change Tray] The print operation will
- In a case where the paper type specified by the job is other than
"Paper size of job" ("Paper type of job") button and change the paper feed not start. It will be possible to
"OFF", paper that matches the paper size and paper type specified by
* When the paper size of the job is a custom tray to a tray other than auto. restart the job after the error has
Specified paper the job does not exist on the tray subject to auto tray selection.
W002 1005 1 to 2 Paper corresponding to the paper setting of the job does not exist. sized paper, instead of "custom sized paper", the (3) Touch the [Change Tray] been released. However, it is only
not load - In a case where the paper type specified by the job is "OFF", paper
user specified paper size of "xxx mm x yyy mm" is button and newly add the tray for possible to manually restart the
that matches the paper size specified by the job does not exist on the
displayed for the "paper size of job". "xxx" and which the corresponding paper job (the job will not be
tray subject to auto tray selection.
"yyy" represent numbers. type has been configured to the automatically restarted).
* Error applicable to the current job. This error does not occur in the
trays subject to auto tray
idle state.
selection.
The variation code will indicate where the error has been detected.
(4) Touch the [Continue] button.
- 1: PMS
(5) Touch the [Stop] button.
- 2 : Engine
(6) Job is deleted.

When starting or restarting a job, during the print operation, the

Job Name: "corresponding job name" This paper specified output paper size cannot be processed with the specified
Do one of the following. (1) Touch The print operation will not start.
Specified P-size The paper size specified by the job cannot be output to the output size cannot be output to the specified tray. output tray.
W018 1006 1 to 2 the [Close] button (2) Job is Re-staring JOB is not allowed
not use tray specified by the job. Change the output tray or paper size. (The job The variation code will indicate where the error has been detected.
deleted after dissolving the error.
was deleted.) - 1: PMS
- 2 : Engine

Internal paper feed tray 1 is released.

(The internal paper feed tray 1 set SW is OFF.)
Z009 1007 Tray 1 not loaded Tray 1 is open. (Other than when clearing a jam.) Close Tray 1. Close Tray 1
* Other than when clearing a jam (Z025-1250 will occur
when clearing a jam)
Internal paper feed tray 2 is released.
(The internal paper feed tray 2 set SW is OFF.)
Z010 1008 Tray 2 not loaded Tray 2 is open. (Other than when clearing a jam.) Close Tray 2. Close Tray 2
* Other than when clearing a jam (Z026-1251 will occur
when clearing a jam)

- There is no paper in any of the paper feed trays The print operation will not start.
Load at least one of the paper
No paper loaded (all - In cases when the tray specification is (manual specification), there Otherwise, the print operation will
W003 1011 There is no paper in any of the paper feed trays. Set paper. feed trays with paper. (The paper
T.) is no paper in any of the trays when starting paper feed stop. Re- staring JOB is not
that is loaded can be of any size)
* Detected by the PMS while in the idle state when starting to print. allowed after dissolving the error.

Do one of the following.

When starting or restarting a job for which the insertion of a slip sheet (1) In cases when the slip sheet
The print operation will not start.
is configured, during the print operation, there is no paper in the slip tray is the standard paper feed
Otherwise, the print operation will
sheet tray tray, place paper in the standard
stop. * 1 It will be possible to
* The no slip sheet error is not to occur in cases when the slip sheet paper feed tray (the paper that is
restart the job after the error has
tray has run out of paper after the sheet of paper for the slip sheet to loaded can be of any size) and
been released. However, it is only
There is no paper in the slip sheet tray when feeding paper for slip Set slip sheets in the following tray. insert at the end of the job is fed. touch the [Continue] button.
W008 1012 1 to 2 No slip sheet loaded possible to manually restart the
sheets. Specified tray: "specified tray" However, if the slip sheet tray becoming empty will create a situation [Remarks_] *1 (2) In cases when
job (the job will not be
where all trays are empty, a no paper error for all trays is to be the slip sheet tray is Tray 1 or tray
automatically restarted).
generated. 2, place paper in Tray 1 and Tray
* 2 It will be possible to
The variation code will indicate where the error has been detected. 2 (the paper that is loaded can be
automatically restart the job after
- 1: When starting to print (detected by the PMS) of any size). [Remarks_] *2
the error has been released.
- 2: When starting to feed paper (detected by the engine) (3) Touch the [Stop] button.
(4) Job is deleted.

Do one of the following.

When starting or restarting a job for which the insertion of a front
Set cover sheets in the following tray. (1) In cases when the cover tray
cover is configured, during the print operation, there is no paper in the
"Front Cover:" "specified tray" is the standard paper feed tray, The print operation will not start.
front cover tray
"Paper size of job" place paper in the standard paper Otherwise, the print operation will
* The no cover error is not to occur in cases when the front cover tray
* Display the following for "Front Cover:". When feed tray (the paper that is loaded stop. * 1 It will be possible to
has run out of paper after the sheet of paper for the front cover to
W009-1013 has occurred, "Front Cover:" [TextID] can be of any size) and touch the restart the job after the error has
There is no paper in the front cover tray when feeding paper for the insert at the end of the job is fed.
ERS-W009_4xx [Continue] button. [Remarks_] *1 been released. However, it is only
No cover paper front cover. However, if the front cover tray becoming empty will create a situation
W009 1013 1 to 2 When W009-1014 has occurred, "Back Cover:" (2) In cases when the cover tray possible to manually restart the
loaded There is no paper in the back cover tray when feeding paper for the where all trays are empty, a no paper error for all trays is to be
[TextID] ERS-W009_5xx is Tray 1 or tray 2, place paper in job (the job will not be
back cover. generated.
* When the paper size of the job is a custom Tray 1 and Tray 2 (the paper that automatically restarted).
The variation code will indicate where the error has been detected.
sized paper, instead of "custom sized paper", the is loaded can be of any size). * 2 It will be possible to
- 1: When starting to print, there is no paper for the front cover in the
user specified paper size of "xxx mm x yyy mm" is [Remarks_] automatically restart the job after
front cover tray (detected by the PMS).
displayed for the "paper size of job". "xxx" and *2 the error has been released.
- 2: When starting to feed paper from the front cover tray, there is no
"yyy" represent numbers. (3) Touch the [Stop] button.
paper for the front cover (detected by the engine).
(4) Job is deleted.

Do one of the following.

When starting or restarting a job for which the insertion of a back
Set cover sheets in the following tray. (1) In cases when the cover tray
cover is configured, during the print operation, there is no paper in the
"Front Cover:" "specified tray" is the standard paper feed tray, The print operation will not start.
back cover tray
"Paper size of job" place paper in the standard paper Otherwise, the print operation will
* The no cover error is not to occur in cases when the back cover tray
* Display the following for "Front Cover:". When feed tray (the paper that is loaded stop. * 1 It will be possible to
has run out of paper after the sheet of paper for the back cover to
W009-1013 has occurred, "Front Cover:" [TextID] can be of any size) and touch the restart the job after the error has
There is no paper in the front cover tray when feeding paper for the insert at the end of the job is fed.
ERS-W009_4xx [Continue] button. [Remarks_] *1 been released. However, it is only
No cover paper front cover. However, if the back cover tray becoming empty will create a situation
W009 1014 1 to 2 When W009-1014 has occurred, "Back Cover:" (2) In cases when the cover tray possible to manually restart the
loaded There is no paper in the back cover tray when feeding paper for the where all trays are empty, a no paper error for all trays is to be
[TextID] ERS-W009_5xx is Tray 1 or tray 2, place paper in job (the job will not be
back cover. generated.
* When the paper size of the job is a custom Tray 1 and Tray 2 (the paper that automatically restarted).
The variation code will indicate where the error has been detected.
sized paper, instead of "custom sized paper", the is loaded can be of any size). * 2 It will be possible to
- 1: When starting to print, there is no paper for the back cover in the
user specified paper size of "xxx mm x yyy mm" is [Remarks_] automatically restart the job after
back cover tray (detected by the PMS).
displayed for the "paper size of job". "xxx" and *2 the error has been released.
- 2: When starting to feed paper from the back cover tray, there is no
"yyy" represent numbers. (3) Touch the [Stop] button.
paper for the back cover (detected by the engine).
(4) Job is deleted.

Do one of the following. (1) In

cases when the slip sheet tray is
The print operation will not start. *
the standard paper feed tray,
1 It will be possible to restart the
place paper of the correct size in
When starting or restarting a job for which the insertion job after the error has been
the standard paper feed tray and
of a slip sheet is configured, paper of a size that can be output to the released. However, it is only
In relation to an output tray specified by a job for which the insertion touch the [Continue] button.
Spec P. not in slip Set slip sheets in the following tray. specified output tray does not exist in the slip sheet tray. possible to manually restart the
W043 1015 1 to 2 of a slip sheet is configured, paper of a size that can be fed does not [Remarks_] *1
tray Specified tray: "specified tray" The variation code will indicate where the error has been detected. job (the job will not be
exist in the slip sheet tray. (2) In cases when the slip sheet
- 1: When starting to print (detected by the PMS) automatically restarted).
tray is Tray 1 or tray 2, place
- 2: When starting to feed paper (detected by the engine) * 2 It will be possible to
paper of the correct size in Tray 1
automatically restart the job after
or Tray 2. [Remarks_] *2
the error has been released.
(3) Touch the [Stop] button.
(4) Job is deleted.

Paper size suitable for the cover is not set. Set the
Do one of the following.
same paper as the body to the following tray.
(1) In cases when the front cover
"Front Cover:" "specified tray" The print operation will not start. *
When starting or restarting a job for which the insertion tray is the standard paper feed
"Paper size of job" 1 It will be possible to restart the
of a front cover is configured, paper of a size that is the same as the tray, place paper of the correct
* Display the following for "Front Cover:". When job after the error has been
paper of the same set (*) does not exist in the front cover tray. size in the standard paper feed
Paper for the front cover that is of the same size as the job does not W044-1016 has occurred, "Front Cover:" released. However, it is only
* The size after Z-folding when Z-folding is enabled tray and touch the [Continue]
Spec P. not in cvr exist in the front cover tray. [TextID_] ERS-W009_4xx possible to manually restart the
W044 1016 1 to 2 The variation code will indicate where the error has been detected. button.
tray Paper for the back cover that is of the same size as the job does not When W044-1017 has occurred, "Back Cover:" job (the job will not be
- 1: When starting to print, there is no paper of the correct size for the (2) In cases when the front cover
exist in the back cover tray. [TextID_] ERS-W009_5xx automatically restarted).
front cover in the front cover tray (detected by the PMS) tray is Tray 1 or tray 2, place
* When the paper size of the job is a custom * 2 It will be possible to
- 2: When starting to feed paper from the front cover tray, there is no paper of the correct size in Tray 1
sized paper, instead of "custom sized paper", the automatically restart the job after
paper of the correct size for the front cover (detected by the engine) or Tray 2.
user specified paper size of "xxx mm x yyy mm" is the error has been released.
(3) Touch the [Stop] button.
displayed for the "paper size of job". "xxx" and
(4) Job is deleted.
"yyy" represent numbers.

Paper size suitable for the cover is not set. Set the
same paper as the body to the following tray. Do one of the following.
"Front Cover:" "specified tray" (1) In cases when the front cover The print operation will not start. *
When starting or restarting a job for which the insertion
"Paper size of job" tray is the standard paper feed 1 It will be possible to restart the
of a back cover is configured, paper of a size that is the same as the
* Display the following for "Front Cover:". When tray, place paper of the correct job after the error has been
paper of the same set (*) does not exist in the back cover tray.
Paper for the front cover that is of the same size as the job does not W044-1016 has occurred, "Front Cover:" size in the standard paper feed released. However, it is only
* The size after Z-folding when Z-folding is enabled
Spec P. not in cvr exist in the front cover tray. [TextID_] ERS-W009_4xx tray and touch the [Continue] possible to manually restart the
W044 1017 1 to 2 * The variation code will indicate where the error has been detected.
tray Paper for the back cover that is of the same size as the job does not When W044-1017 has occurred, "Back Cover:" button. (2) In cases when the front job (the job will not be
- 1: When starting to print, there is no paper of the correct size for the
exist in the back cover tray. [TextID_] ERS-W009_5xx cover tray is Tray automatically restarted).
back cover in the back cover tray (detected by the PMS)
* When the paper size of the job is a custom 1 or tray 2, place paper of the * 2 It will be possible to
- 2: When starting to feed paper from the back cover tray, there is no
sized paper, instead of "non- standard", the user correct size in Tray 1 or Tray 2. automatically restart the job after
paper of the correct size for the back cover (detected by the engine)
specified paper size of "xxx mm x yyy mm" is (3) Touch the [Stop] button. the error has been released.
displayed for the "paper size of job". "xxx" and (4) Job is deleted.
"yyy" represent numbers.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Do one of the following.

(1) Touch the [Paper Selection]
button, manually specify the
standard
paper feed tray, and touch the
The print operation will not start. *
[Continue] button. [Remarks_] *1
1 It will be possible to restart the
(2) Touch the [Paper Selection]
job after the error has been
When starting or restarting a job for which the paper tray is "Auto", button and manually specify Tray
released. However, it is only
Auto tray selection is not available. Select a paper "Auto tray selection target setting" is [OFF] for all trays. 1 or Tray 2. [Remarks_] *2
When the paper feed tray selection is "Auto", "Auto tray selection possible to manually restart the
W046 1018 1 to 2 No tray for auto eject tray, * The variation code will indicate where the error has been detected. (3) Add the standard paper feed
(auto selection) target setting" is [OFF] for all trays. job (the job will not be
press the start key. - 1: When starting to print (detected by the PMS) tray to the trays subject to auto
automatically restarted).
- 2: When starting to feed paper (detected by the engine) tray selection
* 2 It will be possible to
(auto selection) and touch the
automatically restart the job after
[Continue] button. [Remarks_] *1
the error has been released.
(4) Add Tray 1 or Tray 2 to the
trays subject to auto tray selection
(auto selection). [Remarks_] *2
(5) Touch the [Stop] button.
(6) Job is deleted.

Display a confirmation screen in cases when the model is not

equipped with the front tray and the size of the output image does not
match the paper size and paper type.
Do one of the following. (1) Press The print operation will
The timing for the display is as follows:
the [Continue] button or the [Start] not start. It will be possible to
- In the copy mode, when the start key is pressed (to instruct the start
With a model that is not equipped with the front tray, the output size key and start scanning the original restart the job after the error has
No specified Proper paper is not set. Set the following paper. of scanning an original)
W075 1019 1 to 2 of the job and the paper size and paper type of the standard paper or print. been released. However, it is only
paper (S) "Paper size of job" ("Paper type of job") - In the printer mode, when starting to print a job
feed tray do not match. (2) Press the [Stop] button or possible to manually restart the
Acquire the display values of the image size from the job information.
[Stop] key and return to the job (the job will not be
Acquire the display values of the paper size from the paper tray.
standby screen. automatically restarted).
The variation code will indicate where the error has been detected.
- 1: PMS
- 2 : Engine

Follow the messages displayed

by each jam error for how to
release the jams. This error
occurs when it is necessary to
This error occurs when it is necessary to perform the jam release perform the jam release operation
A jam has occurred in multiple locations and a 2-step release (*) is Paper has jammed at several points. operation 2 times. in 2 steps. The release operation
Two-step release
W194 1020 required. It might be necessary to remove jammed paper in After releasing the jam at the lower limit position of the transfer belt Press the [Close] button in 2 steps is for cases when after
warning
* Refer to [Remarks_] several times. unit, it is necessary to close the front cover, move the transfer belt releasing the jam at the lower limit
unit to the upper limit position, and release the jam again. position of the transfer belt unit, it
is necessary to close the front
cover, move the transfer belt unit
to the upper limit position, and
release the jam again.

Standard paper feed tray elevator motor error.

The variation code will indicate the details of the error that has been While the pressing of the reset
A problem has occurred with the standard tray. detected. key is listed in the conditions for
Units without a front tray and the following while a job is in action. Press the Reset key, or · 1: Lock releasing the error, it is not
Elevator motor error Press the Reset key, or turn OFF
Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation ·2: Overcurrent possible to release the error
S002 1030 1 to 2 (S machine) (with the power supply. (Turn OFF the
sensor or upper limit sensor error of the standard paper feed tray panel. * While the job of an S unit is in action through
job) sub power key.)
elevator. If recovery has failed, contact your dealer. (The job (Occurrence of S302-1180 for other than while the job of a hardware operation (the error
was deleted.) an S unit is in action, screen will close but the software
U602-1181 while the job of an F unit is in action, and U603-1182 for will retain the error).
other than while the job of an F unit is in action.)

If the unit cannot be recovered

even after the release operation
has been performed, execute the
process of removing and inserting
Tray 1. If the Tray 1 upper limit
sensor is ON even after removing
and inserting Tray 1, display
U645-1501 "Re-confirm Tray 1".
If the error has occurred after
"U642: Check Tray 1" has
Tray 1 elevator motor error occurred, although there may be
The variation code will indicate the details of the error that has been cases when the job is in action (In
detected. Pause) (*), as the condition for
After "U642: Check Tray 1" occurs, without shutting off the power, · 1: Lock releasing this error is to "press the
A problem has occurred on Tray 1. To solve the
reload Tray 1. ·2: Overcurrent reset key or shut off the power
problem, Press the Reset key, or turn OFF
After "W052: Check load cap on tray" occurs, without changing the <Cause of error> supply unit (turn the sub power
U645 1031 1 to 2 Re-Check Tray 1 remove the jammed paper, and press the Reset the power supply. (Turn OFF the
optimal number of sheets, reboot the power. The following for other - A time-out has occurred. key OFF)", it will not be possible
key. sub power key.)
than while a job is in action. - The Tray 1 upper limit sensor is damaged. to restart the job after releasing
Print using another tray is possible.
Tray 1 elevator motor error. - The Tray 1 upper limit sensor is dirty. the error. In cases other than after
- Paper is jammed near the Tray 1 upper limit sensor. "U642: Check Tray 1" has
* Other than while a job is in action occurred, as this error occurs in a
(U642-1170 will occur while a job is in action) state where there are no jobs,
there is no relation to the
restarting of jobs.
* In cases when this error has
occurred in a state where "U642:
Check Tray 1" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U642: Check
Tray 1", this error will be displayed
due to being of a higher priority.)

If the unit cannot be recovered

even after the release operation
has been performed, execute the
process of removing and inserting
Tray 2. If the Tray 2 upper limit
sensor is ON even after removing
and inserting Tray 2, display
U646-1502 "Re-Check Tray 2".
If the error has occurred after
"U643: Check Tray 2" has
occurred, although there may be
Tray 2 elevator motor error
cases when the job is in action (In
The variation code will indicate the details of the error that has been
Pause) (*), as the condition for
detected.
releasing this error is to "press the
After "U643: Check Tray 2" occurs, without shutting off the power, · 1: Lock
A problem has occurred on Tray 2. To solve the reset key or shut off the power
reload Tray 2. ·2: Overcurrent
problem, Press the Reset key, or turn OFF supply unit (turn the sub power
After "W052: Check load cap on tray" occurs, without changing the <Cause of error>
U646 1032 1 to 2 Re-Check Tray 2 remove the jammed paper, and press the Reset the power supply. (Turn OFF the key OFF):, it will not be possible to
optimal number of sheets, reboot the power. The following for other - A time-out has occurred.
key. sub power key.) restart the job after releasing the
than while a job is in action. - The Tray 2 upper limit sensor is damaged.
Print using another tray is possible. error.
Tray 2 elevator motor error. - The Tray 2 upper limit sensor is dirty.
In cases other than after "U643:
- Paper is jammed near the Tray 2 upper limit sensor.
Check Tray 2" has occurred, as
* Other than while a job is in action
this error occurs in a state where
(U643-1171 will occur while a job is in action)
there are no jobs, there is no
relation to the restarting of jobs.
* In cases when this error has
occurred in a state where "U643:
Check Tray 2" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U643: Check
Tray 2", this error will be displayed
due to being of a higher priority.)
4 Type code Z: Set check error

Internal paper feed motor lock error.

A problem has occurred with the feed tray. * Other than a job in action
Press the Reset key, or (U616-1173 will occur while a job is in action) Press the Reset key, or turn OFF
Internal paper feed The following for other than while a job is in action. Internal paper
U610 1035 1 to 2 turn the power off and on again on the operation The variation code will indicate the details of the error that has been the power supply. (Turn OFF the
err feed motor error.
panel. detected. sub power key.)
If recovery has failed, contact your dealer. · 1: Lock
·2: overcurrent
A problem has occurred on the paper feed.
Press the Reset key, or Vertical transport motor lock error. Press the Reset key, or turn OFF
Paper feed motor The following for other than while a job is in action. Vertical transport
S009 1036 turn the power off and on again on the operation * Other than a job in action the power supply. (Turn OFF the
error 2 motor error.
panel. (S009-1174 will occur while a job is in action) sub power key.)
If recovery has failed, contact your dealer.
A problem has occurred on the paper feed.
Registration motor lock error.
The following while a job is in action. Press the Reset key, or
The variation code will indicate the details of the error that has been Press the Reset key, or turn OFF
Paper feed motor Registration motor error. (The registration motor error will occur only turn the power off and on again on the operation
S009 1037 1 to 2 detected. the power supply. (Turn OFF the Occurs while a job is in action.
error 1 while a job is in action.) panel.
· 1: Lock sub power key.)
Vertical transport motor error. If recovery has failed, contact your dealer. (The job
·2: overcurrent
was deleted.)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

System Error Occurs. Transfer belt unit motor lock error.

Reboot by pressing the (After 1000 ms has elapsed from the activation of the transfer belt unit
Turn OFF the printer (Sub power
S001 1038 BP transfer error Transfer belt unit motor error. Transfer belt unit HP sensor error. power key on the operation panel. If recovery has transport motor, until the transfer belt unit transport motor is stopped,
key OFF)
failed, 2 consecutive times with a voltage polling of a 3 ms cycle the belt
contact your dealer. transfer unit lock signal turning ON has been detected)

System Error Occurs. Switchback motor lock error.

Press the Reset key, or The variation code will indicate the details of the error that has been Press the Reset key, or turn OFF
Switchback motor
S030 1041 1 to 2 Switchback motor error. turn the power off and on again on the operation detected. the power supply. (Turn OFF the
error
panel. · 1: Lock sub power key.)
If recovery has failed, contact your dealer. ·2: overcurrent
Face down paper ejection motor lock error.
* For other than while a job is in action when the FU paper ejection
A problem has occurred on the paper output. OP is not connected
FD paper ejection When the face up paper ejection option is not connected and the Press the Reset key, or (Occurrence of S312-1190 while a job is in action when Press the Reset key, or turn OFF
S012 1043 motor error (no following for other than while a job is in action. Face down paper turn the power off and on again on the operation the FU paper ejection OP is not connected, the power supply. (Turn OFF the
FUOP) (no job) ejection motor error. panel. U612-1191 while a job is in action when the FU paper sub power key.)
If recovery has failed, contact your dealer. ejection OP is connected, and
U613-1192 for other than while a job is in action when the
FU paper ejection OP is connected.)

In cases when the Tray 1 upper

limit sensor is in a state of being
Issued when the Tray 1 upper limit sensor is ON when loading Tray 1. ON immediately after removing
Do one of the following. (1) Touch
<Cause of error> and inserting Tray 1, stop the unit
the [Change Tray] button, change
- The Tray 1 upper limit sensor is damaged. so that the tray elevator will not
A problem has occurred on Tray 1. the paper feed tray to a tray other
The following while a job is in action. Tray 1 upper limit sensor error. - The Tray 1 upper limit sensor is dirty. operate. Despite being a U error, it
U642 1045 Check Tray 1 To solve the problem, remove the jammed paper. than Tray 1, and touch the
Tray 1 elevator motor error. - Paper is jammed near the Tray 1 upper limit sensor. will be possible to restart the job
You can use another tray to continue print. [Continue] button. (2) Touch the
* While a job is in action after the error has been released.
[Stop] button.
(W052-1955 will occur for other than while ea job is in However, it is only possible to
(3) Job is deleted.
action) manually restart the job (the job
will not be automatically
restarted).

In cases when the Tray 2 upper

limit sensor is in a state of being
Issued when the Tray 2 upper limit sensor is ON when loading Tray 2. ON immediately after removing
Do one of the following. (2) Touch
<Cause of error> and inserting Tray 2, stop the unit
the [Change Tray] button, change
- The Tray 2 upper limit sensor is damaged. so that the tray elevator will not
A problem has occurred on Tray 2. the paper feed tray to a tray other
The following while a job is in action. Tray 2 upper limit sensor error. - The Tray 2 upper limit sensor is dirty. operate. Despite being a U error, it
U643 1046 Check Tray 2 To solve the problem, remove the jammed paper. than Tray 1, and touch the
Tray 2 elevator motor error. - Paper is jammed near the Tray 2 upper limit sensor. will be possible to restart the job
You can use another tray to continue print. [Continue] button. (2) Touch the
* While a job is in action after the error has been released.
[Stop] button.
(W052-1956 will occur for other than while a job is in However, it is only possible to
(3) Job is deleted.
action) manually restart the job (the job
will not be automatically
restarted).

A jam has occurred with an external paper feed.

The variation code will indicate the details that have been detected. The error reset method will differ
A jam has occurred near the standard paper feed tray. · 1: The fed paper did not reach the "REGISTRATION SENSOR" depending on the position at
No P-transfer from * Display the error screen in 2 steps. Refer to "no paper Paper may not have been transferred properly. within a prescribed amount of time (varies depending on the speed) which the paper is remaining after
X001 1050 1 to 3 Occurs while a job is in action.
tray (1) feed/multiple paper feed/curled paper screen transitions" for the Confirm the standard paper feed tray. - 2: There was no input of an encoder signal to the external paper pre-recovery. (Refer to "Paper
transition of screens. feed motor for a prescribed amount of time (motor lock) remaining position, UI buttons,
- 3: An overcurrent of the external paper feed motor has been and release conditions".)
detected (motor overcurrent)

The paper being fed did not reach the "REGISTRATION SENSOR"
The error reset method will differ
within a prescribed amount of time (varies depending on the speed).
depending on the position at
Buttons indicate paper jam locations. To The variation code will indicate where the error has been detected.
P-jam in vert path which the paper is remaining after
X011 1051 1 to 4 A jam has occurred near the vertical transfer unit. display how to fix, touch the button. Touch the · 1: Transfer from Tray 1
upper pre-recovery. (Refer to "Paper
button to display the error reset method. · 2: Transfer from Tray 2
remaining position, UI buttons,
· 3: -
and release conditions".)
· 4: Transport from re-feed paper

The paper being fed did not reach "TOP EDGE SENSOR 1" within a
prescribed amount of time (varies depending on the speed). The error reset method will differ
The variation code will indicate where the error has been detected. depending on the position at
Buttons indicate paper jam locations. To
P-jam in main tranf · 1: Transfer from Standard paper feed tray which the paper is remaining after
X002 1058 1 to 5 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the
sect · 2: Transfer from Tray 1 pre-recovery. (Refer to "Paper
button to display the error reset method.
· 3: Transfer from Tray 2 remaining position, UI buttons,
· 4: - and release conditions".)
· 5: Transport from re-feed paper

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "top surface transport inlet
P-jam in main tranf which the paper is remaining after
X002 1059 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the sensor" within a prescribed amount of time (varies depending on the
sect pre-recovery. (Refer to "Paper
button to display the error reset method. speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in SB Feed The paper being fed did not reach the "SWITCHBACK SENSOR" which the paper is remaining after
X041 1062 A jam has occurred near the switchback feed section. display how to fix, touch the button. Touch the
Section within a prescribed amount of time (varies depending on the speed). pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The paper being fed did not reach the "FD paper ejection sensor"
X027 1064
within a prescribed amount of time (varies depending on the speed).

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in FU P-eject The paper being fed did not reach the "FU paper ejection sensor" which the paper is remaining after
X003 1065 A jam has occurred near the FU paper ejection section. display how to fix, touch the button. Touch the
sect within a prescribed amount of time (varies depending on the speed). pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

A jam has occurred near the standard paper feed tray. depending on the position at
The paper fed from an external paper feed did not pass through the
No P-transfer from * Display the error screen in 2 steps. Refer to "no paper Paper may not have been transferred properly. which the paper is remaining after
X001 1070 "REGISTRATION SENSOR" within a prescribed amount of time
tray (1) feed/multiple paper feed/curled paper screen transitions" for the Confirm the standard paper feed tray. pre-recovery. (Refer to "Paper
(varies depending on the speed).
transition of screens. remaining position, UI buttons,
and release conditions".)

The paper being fed did not pass through the "REGISTRATION
SENSOR" within a prescribed amount of time (varies depending on The error reset method will differ
the speed). depending on the position at
Buttons indicate paper jam locations. To
P-jam in vert path The variation code will indicate where the error has been detected. which the paper is remaining after
X011 1071 1 to 4 A jam has occurred near the vertical transfer unit. display how to fix, touch the button. Touch the
upper · 1: Transfer from Tray 1 pre-recovery. (Refer to "Paper
button to display the error reset method.
· 2: Transfer from Tray 2 remaining position, UI buttons,
· 3:- and release conditions".)
· 4: Transport from re-feed paper

The paper being fed did not pass through "TOP EDGE SENSOR 1"
within a prescribed amount of time (varies depending on the speed). The error reset method will differ
The variation code will indicate where the error has been detected. depending on the position at
Buttons indicate paper jam locations. To
P-jam in main tranf · 1: Transfer from Standard paper feed tray which the paper is remaining after
X002 1078 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the
sect · 2: Transfer from Tray 1 pre-recovery. (Refer to "Paper
button to display the error reset method.
· 3: Transfer from Tray 2 remaining position, UI buttons,
· 4: - and release conditions".)
· 5: Transport from re-feed paper

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "top surface transport
P-jam in Vert which the paper is remaining after
X042 1079 A jam has occurred near the vertical transfer introduction unit. display how to fix, touch the button. Touch the inlet sensor" within a prescribed amount of time (varies depending on
P.F. entry pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "SWITCHBACK
Paper jam in SB which the paper is remaining after
X007 1082 A jam has occurred near the inverting unit. display how to fix, touch the button. Touch the SENSOR" within a prescribed amount of time (varies depending on
section pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "FD paper ejection
P-jam in FD paper which the paper is remaining after
X028 1084 Face down tray display how to fix, touch the button. Touch the sensor" within a prescribed amount of time (varies depending on the
eject pre-recovery. (Refer to "Paper
button to display the error reset method. speed).
remaining position, UI buttons,
and release conditions".)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "FU paper ejection
P-jam in FU P-eject which the paper is remaining after
X003 1085 A jam has occurred near the FU paper ejection section. display how to fix, touch the button. Touch the sensor" within a prescribed amount of time (varies depending on the
sect pre-recovery. (Refer to "Paper
button to display the error reset method. speed).
remaining position, UI buttons,
and release conditions".)

Despite being a Z error, it will be

The standard paper feed tray upper limit or lower limit safety switch is
Paper that exceeds the maximum capacity may The standard paper feed tray possible to only manually restart
Check paper feed The standard paper feed tray upper limit safety switch or lower limit OFF.
Z008 1090 be set in the standard tray. upper limit safety switch or lower the job after the error has been
tray safety switch is OFF. (Other than when clearing a jam.) * Other than when clearing a jam (Z024-1253 will occur
Confirm the standard paper feed tray. limit safety switch is ON. released (the job will not be
when clearing a jam)
automatically restarted).

Despite being a Z error, it will be

The stripper unit set switch is OFF. possible to only manually restart
The stripper unit set switch is OFF. (Other than when clearing a
Z032 1092 No stripper unit set Check the stripper unit. * Other than when clearing a jam (Z033-1259 will occur Turn on the stripper unit. the job after the error has been
jam.)
when clearing a jam) released (the job will not be
automatically restarted).

Left cover open.

The vertical transfer cover is open. (Other than when clearing a (The vertical transfer cover set switch is OFF.)
Z021 1095 Left cover open Close the left cover. Close the vertical transfer cover.
jam.) * Other than when clearing a jam (Z028-1254 will occur
when clearing a jam)
Do not operate the elevator motor.
Refrain from print. While the
The upper limit sensor and lower limit sensor are both ON when
A problem has occurred with the standard tray. pressing of the reset key is listed
activating the standard paper feed tray elevator motor.
Units without a front tray and the following while a job is in action. Press the Reset key, or in the
* While the job of an S unit is in action Press the Reset key, or turn OFF
Elevator motor error Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation conditions for releasing the error,
S002 1096 (Occurrence of S302-1183 for other than while the job of the power supply. (Turn OFF the
1 sensor or upper limit sensor error of the standard paper feed tray panel. it is not possible to release the
an S unit is in action, sub power key.)
elevator. If recovery has failed, contact your dealer. (The job error through
U602-1184 while the job of an F unit is in action, and U603-1185 for
was deleted.) a hardware operation (the error
other than while the job of an F unit is in action.)
screen will close but the software
will retain the error).

Curled paper has been detected at the leading edge of the paper (5
Paper may not be suitable for print. Check the mm from the top). The error reset method will differ
Curled paper has been detected at the leading edge of the paper (5
following. The variation code will indicate where the error has been detected. depending on the position at
mm from the top) or another part of the paper.
Paper jam in paper - Paper is not wrinkled · 1: Transfer from Standard paper feed tray which the paper is remaining after
X032 1100 1 to 5 * Display the error screen in 2 steps. Refer to "no paper
gate (1) - Paper thickness is appropriate · 2: Transfer from Tray 1 pre-recovery. (Refer to "Paper
feed/multiple paper feed/curled paper screen transitions" for the
- Paper edges are not jagged · 3: Transfer from Tray 2 remaining position, UI buttons,
transition of screens.
- Paper is not folded or has holes · 4: - and release conditions".)
· 5: Transport from re-feed paper

Curled paper has been detected at other than the leading edge of the
Paper may not be suitable for print. Check the paper The error reset method will differ
Curled paper has been detected at the leading edge of the paper (5
following. The variation code will indicate where the error has been detected. depending on the position at
mm from the top) or another part of the paper.
Paper jam in paper - Paper is not wrinkled · 1: Transfer from Standard paper feed tray which the paper is remaining after
X032 1101 1 to 5 * Display the error screen in 2 steps. Refer to "no paper
gate (1) - Paper thickness is appropriate · 2: Transfer from Tray 1 pre-recovery. (Refer to "Paper
feed/multiple paper feed/curled paper screen transitions" for the
- Paper edges are not jagged · 3: Transfer from Tray 2 remaining position, UI buttons,
transition of screens.
- Paper is not folded or has holes · 4: - and release conditions".)
· 5: Transport from re-feed paper

During the print operation, paper suspected to be a multiple paper

feed has been detected. The error reset method will differ
During the print operation, paper suspected to be a multiple paper
(A large change in luminous energy has been detected with top edge depending on the position at
feed has been detected. Several sheets of paper may have been fed
Main unit multiple sensor 1 during the print operation.) which the paper is remaining after
X014 1102 1 to 3 * Display the error screen in 2 steps. Refer to "no paper overlapped.
feed (1) The variation code will indicate where the error has been detected. pre-recovery. (Refer to "Paper
feed/multiple paper feed/curled paper screen transitions" for the Check the printouts.
· 1: Transfer from Standard paper feed tray remaining position, UI buttons,
transition of screens.
· 2: Transfer from Tray 1 and release conditions".)
· 3: Transfer from Tray 2

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in main tranf There is paper remaining over the "REGISTRATION SENSOR" when which the paper is remaining after
X002 1110 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the
sect starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in main tranf There is paper remaining over "TOP EDGE SENSOR 1" when which the paper is remaining after
X002 1116 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the
sect starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in Vert There is paper remaining over the "top surface transport inlet sensor" which the paper is remaining after
X042 1117 A jam has occurred near the vertical transfer introduction unit. display how to fix, touch the button. Touch the
P.F. entry when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
Paper jam in SB There is paper remaining over the "SWITCHBACK SENSOR" when which the paper is remaining after
X007 1120 A jam has occurred near the inverting unit. display how to fix, touch the button. Touch the
section starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in FD paper There is paper remaining over the "FD paper ejection sensor" when which the paper is remaining after
X028 1122 Face down tray display how to fix, touch the button. Touch the
eject starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in FU P-eject There is paper remaining over the "FU paper ejection sensor" when which the paper is remaining after
X003 1123 A jam has occurred near the FU paper ejection section. display how to fix, touch the button. Touch the
sect starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

Paper may be remaining when an emergency stop has

occurred with the main unit or finisher.
(An emergency stop has occurred during paper transport.)
Variation code:
The error reset method will differ
- 1: Emergency stop factor 1
depending on the remaining paper
Buttons indicate paper jam locations. To - 2: Emergency stop factor 2
Wait Rmv remain Paper may be remaining when an emergency stop has when the emergency stop has
X029 1124 1 to 9 display how to fix, touch the button. Touch the - 3: Emergency stop factor 3
paper 1 occurred with the main unit or multifunction finisher. occurred. (Refer to
button to display the error reset method. - 4: Emergency stop factor 4
"Paper remaining position, UI
- 5: Emergency stop factor 5
buttons, and release conditions".)
- 6: Emergency stop factor 6
- 7: Emergency stop factor 7
- 8: Emergency stop factor 8
- 9: Emergency stop factor 9

The error reset method will differ

depending on the remaining paper
Buttons indicate paper jam locations. To
Wait Rmv remain Paper may be remaining when the power is turned ON. (A power when the power failure has
X030 1125 Paper may be remaining when the power is turned ON. display how to fix, touch the button. Touch the
paper 2 failure has occurred during paper transport.) occurred. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The unit will come to an

This error occurs when the side registration module (CIS) detects the emergency stop when this error
rear edge of a sheet of paper with top edge sensor 2 despite the occurs. It will be possible to
Several sheets of paper may have been fed leading edge of the paper not being detected. restart the job after the error has
The rear edge of the paper has been erroneously detected by top
W195 1127 Double Feed Error overlapped. Note that regardless of fulfilling the conditions for the occurrence of Touch the [Close] button been
edge sensor 2.
Check the printouts. this jam error, in cases when the stopping process is not entered released. However, it is only
within 3 seconds, the status is acknowledged as an operation error possible to manually restart the
and existing error S099- 0168-4 is notified. job (the job will not be
automatically restarted).
System Error Occurs.
Reboot by pressing the After the transfer belt unit transport motor has been activated, the belt
Turn OFF the printer (Sub power Stop the drive of the transfer belt
S001 1130 BP transfer error Transfer belt unit motor error. Transfer belt unit HP sensor error. power key on the operation panel. If recovery has HP sensor does not turn ON even after a prescribed amount of time
key OFF) unit.
failed, from when a stable speed is reached.
contact your dealer.
System Error Occurs.
Reboot by pressing the
Turn OFF the printer (Sub power Stop the drive of the transfer belt
S001 1131 BP transfer error Transfer belt unit motor error. Transfer belt unit HP sensor error. power key on the operation panel. If recovery has The belt HP sensor has been left ON.
key OFF) unit.
failed,
contact your dealer.
While operating the transfer belt unit transport motor of the following
processes, the belt HP sensor was not
System Error Occurs. detected as turning ON even after the time equivalent to the "distance
Reboot by pressing the of 1 cycle of the belt" / "transport speed" x 1.5.
Turn OFF the printer (Sub power Stop the drive of the transfer belt
S001 1132 BP transfer error Transfer belt unit motor error. Transfer belt unit HP sensor error. power key on the operation panel. If recovery has - "Normal machine initialization" (when the power supply unit is
key OFF) unit.
failed, activated)
contact your dealer. - "When recovering from the sleep mode"
- "When in the head replacement mode"
- "During recovery (from a jam)"
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
System Error Occurs.
Reboot by pressing the Upon executing TM0-04-3-041 "BELT PROFILE DATA",
Belt profile input Error with the value input to TM0-04-6-012 "BELT Turn OFF the printer (Sub power
S037 1140 power key on the operation panel. If recovery has incorrect values have been input to TM0-04-6-012 "BELT
error PROFILE DATA INPUT". key OFF).
failed, PROFILE DATA INPUT" No. 1 through 3.
contact your dealer.
System Error Occurs.
Reboot by pressing the Upon executing TM0-04-3-041 "BELT PROFILE DATA",
Belt profile input Error with the value input to TM0-04-6-012 "BELT Turn OFF the printer (Sub power
S037 1141 power key on the operation panel. If recovery has incorrect values have been input to TM0-04-6-012 "BELT
error PROFILE DATA INPUT". key OFF).
failed, PROFILE DATA INPUT" No. 4 through 6.
contact your dealer.
System Error Occurs.
Reboot by pressing the Upon executing TM0-04-3-041 "BELT PROFILE DATA",
Belt profile input Error with the value input to TM0-04-6-012 "BELT Turn OFF the printer (Sub power
S037 1142 power key on the operation panel. If recovery has incorrect values have been input to TM0-04-6-012 "BELT PROFILE
error PROFILE DATA INPUT". key OFF).
failed, DATA INPUT" No. 7 through 9.
contact your dealer.
System Error Occurs.
Reboot by pressing the Upon executing TM0-04-3-041 "BELT PROFILE DATA",
Belt profile input Error with the value input to TM0-04-6-012 "BELT Turn OFF the printer (Sub power
S037 1143 power key on the operation panel. If recovery has incorrect values have been input to TM0-04-6-012 "BELT PROFILE
error PROFILE DATA INPUT". key OFF).
failed, DATA INPUT" No. 10 through 12.
contact your dealer.

Do one of the following. (1) Touch

the [Continue] button (*)
(2) Touch the [Stop] button It will be possible to restart the job
(3) Job is deleted after the error has been released.
FD paper eject tray A full paper ejection tray has been detected with the FD paper eject * It will be possible to continue the However, it is only possible to
W024 1150 The FD paper eject tray is full. The FD paper eject tray is full. Remove paper.
full tray. job by removing the paper and manually restart the job (the job
touching the [Continue] button. If will not be automatically
the [Continue] button is touched restarted).
without removing the paper, this
error will repeatedly occur.

Do one of the following. (1) Touch

the [Continue] button (*)
(2) Touch the [Stop] button It will be possible to restart the job
(3) Job is deleted after the error has been released.
AS paper full The auto-control stacking tray is full. Remove A full paper ejection tray has been detected with the auto- control * It will be possible to continue the However, it is only possible to
W041 1151 The auto-control stacking tray is full.
detected paper. stacking tray. job by removing the paper and manually restart the job (the job
touching the [Continue] button. If will not be automatically
the [Continue] button is touched restarted).
without removing the paper, this
error will repeatedly occur.

System Error Occurs.

Failed to acquire the belt encoder count value.
Press the Reset key, or Press the Reset key, or turn OFF
(In relation to the prescribed value for the number of encoder pulses
S040 1153 Belt encoder error Belt encoder count value error. turn the power off and on again on the operation the power supply. (Turn OFF the
for 1 cycle of the belt, the value is off by
panel. sub power key.)
±50% or more.)
If recovery has failed, contact your dealer.

Do one of the following. (1) Touch

the [Continue] button (*)
(2) Touch the [Stop] button It will be possible to restart the job
(3) Job is deleted after the error has been released.
During continuous paper ejection, there are no trays to which the During continuous paper ejection, there are no trays to which the
No dest for cont There is no tray to which paper can be output. * It will be possible to continue the However, it is only possible to
W039 1154 paper can be ejected as all of the paper ejection trays subject to paper can be ejected as all of the paper ejection trays subject to
output Remove paper. job by removing the paper and manually restart the job (the job
switching are full. switching are full.
touching the [Continue] button. If will not be automatically
the [Continue] button is touched restarted).
without removing the paper, this
error will repeatedly occur.

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs. Paper feed condition error Variation code:
Error controlling software error Print controlling software error Print
Reboot by pressing the - 1: An abnormal status transition has been detected with the paper
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 1155 1 to 2 Software error power key on the operation panel. If recovery has feed tray management module.
controlling software error key OFF).
failed, - 2: The parameter transferred from another module has not been
Power supply controlling software error Count controlling software
contact your dealer. defined with the paper feed tray management module.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs. Paper ejection condition error Variation code:
Error controlling software error Print controlling software error Print
Reboot by pressing the - 1: An abnormal status transition has been detected with the paper
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 1160 1 to 2 Software error power key on the operation panel. If recovery has ejection tray management module.
controlling software error key OFF).
failed, - 2: The parameter transferred from another module has not been
Power supply controlling software error Count controlling software
contact your dealer. defined with the paper ejection tray management module.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

Do one of the following. (1) Touch

Despite being a U error, it will be
the [Change Output Tray] button,
possible to restart the job after the
change the output tray to the
A problem has occurred on the paper output to the FU paper ejection jump motor lock error. error has been released.
FU eject motor error paper output tray of the main unit
U614 1168 The following while a job is in action. FU paper ejection motor error. option. * While a job is in action However, it is only possible to
1 or the offset staple tray, and touch
You can use another output tray to continue print. (U615-1169 will occur while a job is in action.) manually restart the job (the job
the [Continue] button.
will not be automatically
(2) Touch the [Stop] button.
restarted).
(3) Job is deleted.

A problem has occurred on the paper output to the

option.
FU paper ejection jump motor lock error. Press the Reset key, or turn OFF
FU eject motor error The following for other than while a job is in action. FU paper Press the Reset key, or
U615 1169 * Other than while a job is in action the power supply. (Turn OFF the
2 ejection motor error. turn the power off and on again on the operation
(U614-1168 will occur for other than while a job is in action) sub power key.)
panel.
If recovery has failed, contact your dealer.

If the unit cannot be recovered

Tray 1 elevator motor error even after the release operation
The variation code will indicate the details of the error that has been has been performed, execute the
detected. process of removing and inserting
· 1: Lock Do one of the following. (1) Touch Tray 1. If the Tray 1 upper limit
·2: Overcurrent the [Change Tray] button, change sensor is ON even after removing
A problem has occurred on Tray 1. <Cause of error> the paper feed tray to a tray other and inserting Tray 1, display
The following while a job is in action. Tray 1 upper limit sensor error.
U642 1170 1 to 2 Check Tray 1 To solve the problem, remove the jammed paper. - A time-out has occurred. than Tray 1, and touch the U645-1501 "Re-confirm Tray 1".
Tray 1 elevator motor error.
You can use another tray to continue print. - The Tray 1 upper limit sensor is damaged. [Continue] button. (2) Touch the Despite being a U error, it will be
- The Tray 1 upper limit sensor is dirty. [Stop] button. possible to restart the job after the
- Paper is jammed near the Tray 1 upper limit sensor. (3) Job is deleted. error has been released.
* While a job is in action However, it is only possible to
(U645-1031 will occur for other than while a job is in manually restart the job (the job
action) will not be automatically
restarted).

If the unit cannot be recovered

Tray 2 elevator motor error even after the release operation
The variation code will indicate the details of the error that has been has been performed, execute the
detected. process of removing and inserting
· 1: Lock Do one of the following. (2) Touch Tray 2. If the Tray 2 upper limit
·2: Overcurrent the [Change Tray] button, change sensor is ON even after removing
A problem has occurred on Tray 2. <Cause of error> the paper feed tray to a tray other and inserting Tray 2, display
The following while a job is in action. Tray 2 upper limit sensor error.
U643 1171 1 to 2 Check Tray 2 To solve the problem, remove the jammed paper. - A time-out has occurred. than Tray 1, and touch the U646-1502 "Re-Check Tray 2".
Tray 2 elevator motor error.
You can use another tray to continue print. - The Tray 2 upper limit sensor is damaged. [Continue] button. (2) Touch the Despite being a U error, it will be
- The Tray 2 upper limit sensor is dirty. [Stop] button. possible to restart the job after the
- Paper is jammed near the Tray 2 upper limit sensor. (3) Job is deleted. error has been released.
* While a job is in action However, it is only possible to
(U646-1032 will occur for other than while a job is in manually restart the job (the job
action) will not be automatically
restarted).

Internal paper feed motor lock error.

Do one of the following. (1) Touch Despite being a U error, it will be
* While a job is in action
the [Change Tray] button, change possible to restart the job after the
(U610-1035 will occur for other than while a job is in
the paper feed tray to the standard error has been released.
Internal paper feed A problem has occurred with the feed tray. action)
U616 1173 1 to 2 The following while a job is in action. Internal paper feed motor error. paper feed tray, and touch the However, it is only possible to
err You can use the standard tray to continue print. The variation code will indicate the details of the error that has been
[Continue] button. (2) Touch the manually restart the job (the job
detected.
[Stop] button. will not be automatically
· 1: Lock
(3) Job is deleted. restarted).
·2: overcurrent
A problem has occurred on the paper feed.
The following while a job is in action. Press the Reset key, or Vertical transport motor lock error.
Press the Reset key, or turn OFF
Paper feed motor Registration motor error. (The registration motor error will occur only turn the power off and on again on the operation * While a job is in action
S009 1174 the power supply. (Turn OFF the
error 1 while a job is in action.) panel. (S010-1036 will occur for other than while a job is in
sub power key.)
Vertical transport motor error. If recovery has failed, contact your dealer. (The job action)
was deleted.)
System Error Occurs. Lwr P-tranf ast mtr err.
Press the Reset key, or The variation code will indicate the details of the error that has been Press the Reset key, or turn OFF
Lwr P-tranf ast mtr
S022 1175 1 to 2 Duplex assisting motor error. turn the power off and on again on the operation detected. the power supply. (Turn OFF the
err
panel. · 1: Lock sub power key.)
If recovery has failed, contact your dealer. ·2: overcurrent
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Tray PU motor error.
A problem has occurred with the feed tray. * Other than while a job is in action
Press the Reset key, or (U616-1177 will occur while a job is in action.) Press the Reset key, or turn OFF
Internal paper feed The following for other than while a job is in action. Internal paper
U610 1176 1 to 2 turn the power off and on again on the operation The variation code will indicate the details of the error that has been the power supply. (Turn OFF the
err feed motor error.
panel. detected. sub power key.)
If recovery has failed, contact your dealer. · 1: Lock
·2: overcurrent

Tray PU motor error. Do one of the following. (1) Touch Despite being a U error, it will be
* While a job is in action the [Change Tray] button, change possible to restart the job after the
(U610-1176 will occur for other than while a job is in action.) the paper feed tray to the standard error has been released.
Internal paper feed A problem has occurred with the feed tray.
U616 1177 1 to 2 The following while a job is in action. Internal paper feed motor error. The variation code will indicate the details of the error that has been paper feed tray, and touch the However, it is only possible to
err You can use the standard tray to continue print.
detected. [Continue] button. (2) Touch the manually restart the job (the job
· 1: Lock [Stop] button. will not be automatically
·2: overcurrent (3) Job is deleted. restarted).

System Error Occurs.

Press the Reset key, or Press the Reset key, or turn OFF
S021 1178 Lwr P-tranf mtr error Duplex transport motor error. turn the power off and on again on the operation Duplex transport motor lock error. the power supply. (Turn OFF the
panel. sub power key.)
If recovery has failed, contact your dealer.
System Error Occurs.
Press the Reset key, or Press the Reset key, or turn OFF
P-elv /lower mtr
S020 1179 Elevating/lowering motor error. turn the power off and on again on the operation Elevating/lowering motor lock error. the power supply. (Turn OFF the
error
panel. sub power key.)
If recovery has failed, contact your dealer.

Standard paper feed tray elevator motor error.

While the pressing of the reset
The variation code will indicate the details of the error that has been
key is listed in the conditions for
Units without a front tray and the following for other than while a job A problem has occurred with the standard tray. detected.
releasing the error, it is not
is in action. Press the Reset key, or · 1: Lock Press the Reset key, or turn OFF
Elevator motor error possible to release the error
S302 1180 1 to 2 Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation ·2: Overcurrent the power supply. (Turn OFF the
2 through
sensor or upper limit sensor error of the standard paper feed tray panel. * For other than while the job of an S unit is in action (Occurrence of sub power key.)
a hardware operation (the error
elevator. If recovery has failed, contact your dealer. S002-1030 while the job of an S unit is in action,
screen will close but the software
U602-1181 while the job of an F unit is in action, and U603-1182 for
will retain the error).
other than while the job of an F unit is in action.)

Despite being a U error, it will be

Standard paper feed tray elevator motor error. possible to restart the job after the
The variation code will indicate the details of the error that has been error has been released.
detected. However, it is only possible to
Do one of the following. (1) Touch
· 1: Lock manually restart the job (the job
the [Change Tray] button, change
Units with a front tray and the following while a job is in action. ·2: Overcurrent will not be automatically
the paper feed tray to a tray other
P.F.T. Elev motor Motor error of the standard paper feed tray elevator. Lower limit A problem has occurred with the standard tray. * While the job of an F unit is in action restarted).
U602 1181 1 to 2 than the standard paper feed tray,
err 1 sensor or upper limit sensor error of the standard paper feed tray You can use another tray to continue print. (Occurrence of S002-1030 while the job of an S unit is in While the error screen can be
and touch the [Continue] button.
elevator. action, closed by fulfilling the conditions
(2) Touch the [Stop] button.
S302-1180 for other than while the job of an S unit is in for releasing the error, it is not
(3) Job is deleted.
action, and possible to release the error
U603-1182 for other than while the job of an F unit is in through
action.) a hardware operation (the
software will retain the error).

Standard paper feed tray elevator motor error.

The variation code will indicate the details of the error that has been While the pressing of the reset
detected. key is listed in the conditions for
Units with a front tray and the following for other than while a job is in A problem has occurred with the standard tray.
· 1: Lock releasing the error, it is not
action. Press the Reset key, or Press the Reset key, or turn OFF
P.F.T. Elev motor ·2: Overcurrent possible to release the error
U603 1182 1 to 2 Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation the power supply. (Turn OFF the
err 2 * For other than while the job of an F unit is in action (Occurrence of through
sensor or upper limit sensor error of the standard paper feed tray panel. sub power key.)
S002-1030 while the job of an S unit is in action, a hardware operation (the error
elevator. If recovery has failed, contact your dealer.
S302-1180 for other than while the job of an S unit is in screen will close but the software
action, and will retain the error).
U602-1181 while the job of an F unit is in action.)

Do not operate the elevator motor.

Refrain from print. While the
The upper limit sensor and lower limit sensor are both ON when
Units without a front tray and the following for other than while a job A problem has occurred with the standard tray. pressing of the reset key is listed
activating the standard paper feed tray elevator motor.
is in action. Press the Reset key, or Press the Reset key, or turn OFF in the conditions for releasing the
Elevator motor error * For other than while the job of an S unit is in action (Occurrence of
S302 1183 Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation the power supply. (Turn OFF the error, it is not possible to release
2 S002-1096 while the job of an S unit is in action,
sensor or upper limit sensor error of the standard paper feed tray panel. sub power key.) the error through
U602-1184 while the job of an F unit is in action, and U603-1185 for
elevator. If recovery has failed, contact your dealer. a hardware operation (the error
other than while the job of an F unit is in action.)
screen will close but the software
will retain the error).

Do not operate the elevator motor.

Refrain from print. Despite being a
U error, it will be possible to
The upper limit sensor and lower limit sensor are both ON when restart the job after the error has
activating the standard paper feed tray elevator motor. Do one of the following. (1) Touch been released. However, it is only
* While the job of an F unit is in action the [Change Tray] button, change possible to manually restart the
Units with a front tray and the following while a job is in action.
(Occurrence of S002-1096 while the job of an S unit is in the paper feed tray to a tray other job (the job will not be
P.F.T. Elev motor Motor error of the standard paper feed tray elevator. Lower limit A problem has occurred with the standard tray.
U602 1184 action, than the standard paper feed tray, automatically restarted).
err 1 sensor or upper limit sensor error of the standard paper feed tray You can use another tray to continue print.
S302-1183 for other than while the job of an S unit is in and touch the [Continue] button. While the error screen can be
elevator.
action, and (2) Touch the [Stop] button. closed by fulfilling the conditions
U603-1185 for other than while the job of an F unit is in (3) Job is deleted. for releasing the error, it is not
action.) possible to release the error
through
a hardware operation (the
software will retain the error).

Do not operate the elevator motor.

The upper limit sensor and lower limit sensor are both ON when Refrain from print. While the
Units with a front tray and the following for other than while a job is in A problem has occurred with the standard tray. activating the standard paper feed tray elevator motor. pressing of the reset key is listed
action. Press the Reset key, or * For other than while the job of an F unit is in action (Occurrence of Press the Reset key, or turn OFF in the conditions for releasing the
P.F.T. Elev motor
U603 1185 Motor error of the standard paper feed tray elevator. Lower limit turn the power off and on again on the operation S002-1096 while the job of an S unit is in action, the power supply. (Turn OFF the error, it is not possible to release
err 2
sensor or upper limit sensor error of the standard paper feed tray panel. S302-1183 for other than while the job of an S unit is in sub power key.) the error through
elevator. If recovery has failed, contact your dealer. action, and a hardware operation (the error
U602-1184 while the job of an F unit is in action.) screen will close but the software
will retain the error).

Face down paper ejection motor lock error.

A problem has occurred on the paper output. * While a job in action when the FU paper ejection OP is not
Press the Reset key, or connected
FD paper ejection When the face up paper ejection option is not connected and the Press the Reset key, or turn OFF
turn the power off and on again on the operation (Occurrence of S012-1043 for other than while a job is in action when
S312 1190 motor error (no following while a job is in action. the power supply. (Turn OFF the
panel. the FU paper ejection OP is not connected, U612-1191 while a job is
FUOP) (with job) Face down paper ejection motor error. sub power key.)
If recovery has failed, contact your dealer. (The job in action when the FU paper ejection OP is connected, and
was deleted.) U613-1192 for other than while a job is in action when the
FU paper ejection OP is connected.)

Face down paper ejection motor lock error. Do one of the following. (1) Touch
Despite being a U error, it will be
* While a job is in action when the FU paper ejection OP is connected the [Change Output Tray] button,
possible to restart the job after the
(Occurrence of S312-1190 while a job is in action when change the output tray to the
FD paper ejection When the face up paper ejection option is connected and the error has been released.
A problem has occurred on the paper output. the FU paper ejection OP is not connected, paper ejection option (other than
U612 1191 motor error (with following while a job is in action. However, it is only possible to
You can use another output tray to continue print. S012-1043 for other than while a job is in action when the the offset staple tray), and touch
FUOP) (with job) Face down paper ejection motor error. manually restart the job (the job
FU paper ejection OP is not connected, and the [Continue] button.
will not be automatically
U613-1192 for other than while a job is in action when the (2) Touch the [Stop] button.
restarted).
FU paper ejection OP is connected.) (3) Job is deleted.

Face down paper ejection motor lock error.

* For other than while a job is in action when the FU paper ejection
A problem has occurred on the paper output. OP is connected
FD paper ejection When the face up paper ejection option is connected and the Press the Reset key, or (Occurrence of S312-1190 while a job is in action when Press the Reset key, or turn OFF
U613 1192 motor error (with following for other than while a job is in action. turn the power off and on again on the operation the FU paper ejection OP is not connected, the power supply. (Turn OFF the
FUOP) (no job) Face down paper ejection motor error. panel. S012-1043 for other than while a job is in action when the sub power key.)
If recovery has failed, contact your dealer. FU paper ejection OP is not connected, and
U612-1191 while a job is in action when the FU paper
ejection OP is connected.)

In a state where the standard paper feed tray is not available for use,
the print of a job that requires the use of the standard paper feed tray
Do one of the following. (1) Touch
In a state where the standard paper feed tray is not available for use, has been instructed. It will be possible to restart the job
the [Change Tray] button, change
the print of a job that requires the use of the standard paper feed (As the standard paper feed tray cannot be selected with the main unit after the error has been released.
the paper feed tray to a tray other
Paper feed tray tray has been instructed. The Standard Tray is not available. panel when the standard paper feed tray is not available for use, this However, it is only possible to
W560 1195 than the standard paper feed tray,
disabled * As only units with the front tray enter a state where the standard You can use another tray to continue print. error occurs with jobs for which the standard paper feed tray has manually restart the job (the job
and touch the [Continue] button.
paper feed tray is not available for use, this error occurs only on been specified with the printer driver.) will not be automatically
(2) Touch the [Stop] button.
units with the front tray. * As only units with the front tray enter a state where the standard restarted).
(3) Job is deleted.
paper feed tray is not available for use, this error occurs only on units
with the front tray.

Do one of the following. (1) Touch

It will be possible to restart the job
In a state where Tray 1 is not available for use, the print of a job that the [Change Tray] button, change
after the error has been released.
requires the use of Tray 1 has been instructed. (As Tray 1 cannot be the paper feed tray to a tray other
In a state where Tray 1 is not available for use, the print of a job that Tray 1 is not available. However, it is only possible to
W561 1196 Tray 1 disabled selected with the main unit panel when Tray 1 is not available for use, than Tray 1, and touch the
requires the use of Tray 1 has been instructed. You can use another tray to continue print. manually restart the job (the job
this error occurs with jobs for which Tray 1 has been specified with [Continue] button. (2) Touch the
will not be automatically
the printer driver.) [Stop] button.
restarted).
(3) Job is deleted.

Do one of the following. (2) Touch

It will be possible to restart the job
In a state where Tray 2 is not available for use, the print of a job that the [Change Tray] button, change
after the error has been released.
requires the use of Tray 2 has been instructed. (As Tray 2 cannot be the paper feed tray to a tray other
In a state where Tray 2 is not available for use, the print of a job that Tray 2 is not available. However, it is only possible to
W562 1197 Tray 2 disabled selected with the main unit panel when Tray 2 is not available for use, than Tray 1, and touch the
requires the use of Tray 2 has been instructed. You can use another tray to continue print. manually restart the job (the job
this error occurs with jobs for which Tray 2 has been specified with [Continue] button. (2) Touch the
will not be automatically
the printer driver.) [Stop] button.
restarted).
(3) Job is deleted.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head There is a failure with the light receiving end or the light emitting end of
Reboot by pressing the
Driving wave data of each head nozzle error the registration sensor. Turn OFF the printer (Sub power Release using the reset key is not
S098 1202 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (Despite changing the DA volume of the registration sensor, there is key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor no change in the acquired AD value for a certain period.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head There is a failure with the light receiving end or the light emitting end of
Reboot by pressing the
Driving wave data of each head nozzle error top edge sensor 1. Turn OFF the printer (Sub power Release using the reset key is not
S098 1203 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (Despite changing the DA volume of top edge sensor 1, there is no key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor change in the acquired AD value for a certain period.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head There is a failure with the light receiving end or the light emitting end of
Reboot by pressing the
Driving wave data of each head nozzle error top edge sensor 2. Turn OFF the printer (Sub power Release using the reset key is not
S098 1204 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (Despite changing the DA volume of top edge sensor 2, there is no key OFF). allowed.
failed,
Offset staple paper ejection communication error Vendor change in the acquired AD value for a certain period.)
contact your dealer.
communication error
Etc.
System Error Occurs.
Press the Reset key, or The suction fan of the transfer belt is not connected. Press the Reset key, or turn OFF
Transfer belt fan
S013 1206 Error with the suction fan of the transfer belt. turn the power off and on again on the operation (The connection detection signal for the belt suction fan is in an the power supply. (Turn OFF the
error
panel. inactive state.) sub power key.)
If recovery has failed, contact your dealer.

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the The solenoid counter is not connected. Turn OFF the printer (Sub power
PCB or HW
S096 1207 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has (The connection detection signal for the solenoid counter is in an key OFF).* For a permanent
disconnected
connected. failed, inactive state.) solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
connected. Reboot by pressing the The FD paper ejection flipper is not connected. Turn OFF the printer (Sub power
PCB or HW
S096 1208 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has (The connection detection signal for the FD paper ejection key OFF).* For a permanent
disconnected
connected. failed, flipper is in an inactive state.) solution, connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
The belt encoder is not connected.
connected. Reboot by pressing the Turn OFF the printer (Sub power
PCB or HW (From the activation of the transfer belt unit transport motor up to
S096 1209 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has key OFF).* For a permanent
disconnected when a stable speed was reached (approx. 360 ms), the ON edge for
connected. failed, solution, connect the PCB.
the belt encoder was never detected by the SH.)
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

The front cover is released.

Close the front cover. (The front cover switch close signal is in an inactive state.)
Before opening the front cover, touch the "Front * This error occurs in cases other than after the front cover lock is
Z005 1211 Front cover open The front cover is open. (A state where the front cover is locked) Close the front cover.
Cover Release" button. released (when the cover is open in a state where the front cover is
Forcing opening the cover may result in damage. locked).
(Z022-1255 occurs after the front cover lock is released.)
The switchback transport cover is released.
(The switchback transport cover switch close signal is in an inactive
Switchback cover The switchback transport cover is open. (Other than when clearing Close the switchback transport
Z006 1213 Close the right bottom cover. state.)
open a jam.) cover.
* Other than when clearing a jam (Z023-1257 will occur
when clearing a jam)
The elevation transport cover is released.
(The elevating transport cover switch close signal is in an inactive
The elevation transport cover is open. (Other than when clearing a
Z030 1214 P-Elev cover open Close the right top cover. state.) Close the elevation transfer cover.
jam.)
* Other than when clearing a jam (Z031-1258 will occur
when clearing a jam)
Internal paper feed tray 1 is released.
Tray 1 not loaded (The internal paper feed tray 1 set SW is OFF.)
Z025 1250 Tray 1 is open. (When a jam is cleared.) Close Tray 1. Close Tray 1
(BP) * When clearing a jam (Z009-1007 will occur for other than
when clearing a jam)
Internal paper feed tray 2 is released.
Tray 2 not loaded (The internal paper feed tray 2 set SW is OFF.)
Z026 1251 Tray 2 is open. (When a jam is cleared.) Close Tray 2. Close Tray 2
(BP) * When clearing a jam (Z010-1008 will occur for other than
when clearing a jam)

Despite being a Z error, it will be

A number of sheets exceeding the maximum The standard paper feed tray upper limit or lower limit safety switch is
The standard paper feed tray possible to only manually restart
Check P-feed tray The standard paper feed tray upper limit safety switch or lower limit number of sheets which can be loaded in the OFF.
Z024 1253 upper limit safety switch or lower the job after the error has been
(BP) safety switch is OFF. (When a jam is cleared.) standard paper feed tray may have been loaded. * When clearing a jam (Z008-1090 will occur for other than
limit safety switch is ON. released (the job will not be
Confirm the standard paper feed tray. when clearing a jam)
automatically restarted).

Left cover open.

(The vertical transfer cover set switch is OFF.)
Z028 1254 Left cover open (BP) The vertical transfer cover is open. (When a jam is cleared.) Close the left cover. Close the vertical transfer cover.
* When clearing a jam (Z021-1095 will occur when
clearing a jam)
The front cover is released.
(The front cover switch close signal is in an inactive state.)
* This error occurs when the front cover lock is released (inclusive of
Front cover open
Z022 1255 The front cover is open. (A state where the front cover is not locked) Close the front cover. after a user-instructed front cover lock release) when resolving a Close the front cover.
(BP)
paper jam or when replacing the ink.
(Z005-1211 occurs in cases other than after the front
cover lock is released.)
The switchback transport cover is released.
(The switchback transport cover switch close signal is in an inactive
Close the switchback transport
Z023 1257 SB cover open (BP) The switchback transport cover is open. (When a jam is cleared.) Close the right bottom cover. state.)
cover.
* When clearing a jam (Z006-1213 will occur when
clearing a jam)
The elevation transport cover is released.
(The elevating transport cover switch close signal is in an inactive
P-Elev cover open
Z031 1258 The elevation transport cover is open. (When a jam is cleared.) Close the right top cover. state.) Close the elevation transfer cover.
(BP)
* When clearing a jam (Z030-1214 will occur when
clearing a jam)

Despite being a Z error, it will be

The stripper unit set switch is OFF. possible to only manually restart
No stripper unit set
Z033 1259 The stripper unit set switch is OFF. (When a jam is cleared.) Check the stripper unit. * When clearing a jam (Z032-1092 will occur when Turn on the stripper unit. the job after the error has been
(BP)
clearing a jam) released (the job will not be
automatically restarted).

FU Jam release cover is not set.

FU Jam RLS The FU jam release cover is open. (Other than when clearing a (FU Jam clear cover is setting SW is OFF.)
Z034 1262 Close the cover [P]. Close the FU jam release cover.
CVR open jam.) * Other than when clearing a jam (Z035-1263 will occur
when clearing a jam)

FU Jam release cover is not set.

FU Jam RLS (FU Jam clear cover is setting SW is OFF.)
Z035 1263 The FU jam release cover is open. (When a jam is cleared.) Close the cover [P]. Close the FU jam release cover.
CVR open (BP) * When clearing a jam (Z034-1262 will occur when
clearing a jam)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

In a state where the standard paper feed tray is not Related functions
available for use, the print of a job that requires the - Copy mode cover binding
standard paper feed tray to be used for the slip sheet [20154] and classifi cation
In a state where the standard paper feed tray is not
tray or the front cover tray has been instructed. [20156]
available for use, the print of a job that requires the
Paper feed (As the standard paper feed tray cannot be selected - Printer driver booklet
standard paper feed tray to be used for the slip sheet
tray disabled The Standard Tray is not available. with the main unit panel when the standard paper binding [40053], slip sheet
W564 1264 tray or the front cover tray has been instructed. Touch the [Close] button
(slip sheet/front (The job has been deleted.) feed tray is not available for use, this error occurs [40055], cover binding
* As only units with the front tray enter a state where
cover tray) with jobs for which the standard paper feed tray has [40056], and case binding
the standard paper feed tray is not available for use,
been specifi ed with the printer driver.) [41002]
this error occurs only on units with the front tray.
* As only units with the front tray enter a state where It will not be possible to
the standard paper feed tray is not available for use, restart the job after releasing
this error occurs only on units with the front tray. the error.

Related functions
- Copy mode cover binding
In a state where Tray 1 is not available for use, the [20154] and classifi cation
print of a job that requires Tray 1 to be used for [20156]
In a state where Tray 1 is not available for use, the the slip sheet tray or the front cover tray has been - Printer driver booklet
Tray 1 disabled
print of a job that requires Tray 1 to be used for Feed Tray 1 is not available. (The instructed. binding [40053], slip sheet
W565 1265 (slip sheet/front Touch the [Close] button.
the slip sheet tray or the front cover tray has been job has been deleted.) (As Tray 1 cannot be selected with the main unit [40055], cover binding
cover tray)
instructed. panel when Tray 1 is not available for use, this error [40056], and case binding
occurs with jobs for which Tray 1 has been specifi ed [41002]
with the printer driver.) It will not be possible to
restart the job after releasing
the error.

Related functions
- Copy mode cover binding
In a state where Tray 2 is not available for use, the [20154] and classifi cation
print of a job that requires Tray 2 to be used for [20156]
In a state where Tray 2 is not available for use, the the slip sheet tray or the front cover tray has been - Printer driver booklet
Tray 2 disabled
print of a job that requires Tray 2 to be used for Feed Tray 2 is not available. (The instructed. binding [40053], slip sheet
W566 1266 (slip sheet/front Touch the [Close] button.
the slip sheet tray or the front cover tray has been job has been deleted.) (As Tray 2 cannot be selected with the main unit [40055], cover binding
cover tray)
instructed. panel when Tray 2 is not available for use, this error [40056], and case binding
occurs with jobs for which Tray 2 has been specifi ed [41002]
with the printer driver.) It will not be possible to
restart the job after releasing
the error.

The paper size recognized by the system differs from the paper size
recognized during paper transport.
Do one of the following. (1) Touch
This error occurs when all of the following conditions are
the "Change Tray" button, change
satisfied.
to a tray for which the Paper transport stop. It will be
- Implementation of only the first sheet of the paper feed from each
corresponding paper size is possible to restart the job after
tray. (first sheet when the tray is switched with continuous paper feed,
The paper size may not be correct. configured, and touch the the error has been released.
Check paper size The paper size recognized by the system differs from the paper etc.)
W056 1300 Check the standard tray paper guide, tray, or "Continue" button. (2) Check the However, it is only possible to
setting size recognized during paper transport. - The difference between the statically recognized paper length and
paper size setting. loading status of the paper in the manually restart the job (the job
the paper length calculated with the top edge sensor is greater than ±
tray along with the paper size and will not be automatically
10 mm
touch the "Continue" button. (3) restarted).
- The printer does not recognize non-standard S or custom sized
Touch the [Stop] button.
paper L
(4) Job is deleted.
- When performing duplex print. Or when performing simplex print,
when the paper length calculated with the top edge sensor is longer

It will be possible to restart the job

after the error has been released.
During jam recovery in the event of an emergency stop, when the
Request to recovery When the transfer belt unit must be lowered for jam Operation will resume. However, it is only possible to
W051 1301 transfer belt unit must be lowered for jam recovery, a confirmation to Touch the [Confirm] button.
oper recovery, a confirmation to the user is required. Touch the "Confirm" button. manually restart the job (the job
the user is required.
will not be automatically
restarted).

Engine-PMS communication error Maintenance unit controlling

It will be possible to restart the job

With a device permanently equipped with CIS 1, the position of the Do one of the following. (1) Touch after the error has been released.
Paper width The edge of the paper feed guide and the edge of the paper that has Adjust the standard tray paper guide to the width edge of the paper recognized by the engine is placed 10 mm or more the [Continue] button However, it is only possible to
W073 1303
confirmation been fed is displaced. of paper. outwards away from the position of the center of the paper than the (2) Touch the [Stop] button manually restart the job (the job
position of the edge of the paper detected by the CIS . (3) Delete the job will not be automatically
restarted).

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Failed to adjust the luminous energy of the registration sensor during
Reboot by pressing the End TM0-05-3-012
Driving wave data of each head nozzle error TM0-05-3-012 "REGIST&TOP EDGE SENSOR 1 AUTO ADJUST". Turn OFF the printer (Sub power
S098 1310 Hardware error power key on the operation panel. If recovery has "REGIST&TOP EDGE SENSOR
Multi finisher communication error (The regist sensor setting did not reach the value targeted with key OFF).
failed, 1 AUTO ADJUST".
Offset staple paper ejection communication error Vendor adjustment.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Failed to adjust the luminous energy of top edge sensor 1 during TM0-
Reboot by pressing the End TM0-05-3-012
Driving wave data of each head nozzle error 05-3-012 "REGIST&TOP EDGE SENSOR 1 AUTO ADJUST". Turn OFF the printer (Sub power
S098 1311 Hardware error power key on the operation panel. If recovery has "REGIST&TOP EDGE SENSOR
Multi finisher communication error (The top edge sensor 1 emit did not reach the value targeted with key OFF).
failed, 1 AUTO ADJUST".
Offset staple paper ejection communication error Vendor adjustment.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Failed to adjust the luminous energy of top edge sensor 2 during TM0-
Reboot by pressing the
Driving wave data of each head nozzle error 06-3-001 "Top Edge Sensor 2 Auto Adjustment of Luminous Energy". Turn OFF the printer (Sub power End TM0-06-3-001 "TOP EDGE
S098 1312 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (The top edge sensor 2 emit did not reach the value targeted with key OFF). SENSOR 2 AUTO ADJUST".
failed,
Offset staple paper ejection communication error Vendor adjustment.)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Failed to acquire the MAX A/D value during TM0-06-3-001
Reboot by pressing the
Driving wave data of each head nozzle error "TOP EDGE SENSOR 2 AUTO ADJUST". Turn OFF the printer (Sub power End TM0-06-3-001 "TOP EDGE
S098 1313 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (The belt encoder pulse did not reach 10000 counts within 2 seconds key OFF). SENSOR 2 AUTO ADJUST".
failed,
Offset staple paper ejection communication error Vendor during TM0-06-3-001 "TOP EDGE SENSOR 2 AUTO ADJUST".)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1400 Hardware error power key on the operation panel. If recovery has Failed to write the FRAM of the engine PCB.
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1401 Hardware error power key on the operation panel. If recovery has Failed to load the FRAM of the engine PCB.
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 1402 Software error power key on the operation panel. If recovery has Failed to restore the mirror data.
controlling software error key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

The number of sheets printed has reached the value targeted for the Do one of the following. (1) Touch
It is time to perform a periodic inspection. Contact maintenance call the [Close] button (2) Set TM0-04-
I001 1403 Maintenance call Maintenance of the printer is required.
your dealer. * Check when the power is turned ON and when the unit is reset 6-001 "MAINTENANCE CALL
(including wake-up). SETTING" to [0]
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
"Count control related software" error
Variation code:
- 1: The mirror data restoration parameter acquired by the "count
Engine-PMS communication error Maintenance unit controlling control related software" is abnormal
software error Ink circulation unit controlling software error Paper - 2: The sheet reservation restoration parameter acquired by the
feed system software error "count control related software" is abnormal
System error occurs.
Error controlling software error Print controlling software error Print - 3: The detailed count acquisition parameter acquired by the "count
Reboot by pressing the
reserving software error Image processing software error TAG control related software" is abnormal Turn OFF the printer (Sub power
S099 1404 1 to 9 Software error power key on the operation panel. If recovery has
controlling software error - 4: The cleaning count acquisition parameter acquired by the "count key OFF).
failed,
Power supply controlling software error Count controlling software control related software" is abnormal
contact your dealer.
error Resident process of PMS is down. - 5: The test mode parameter acquired by the "count control related
Multi finisher communication error software" is abnormal
Offset staple paper ejection communication error Etc. - 6: "Count control related software" control error
- 7: "Count control related software" control error
- 8: "Count control related software" control error
- 9: "Count control related software" control error
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1405 Hardware error power key on the operation panel. If recovery has Error with the checksum of the FLASH of the engine PCB.
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.

Engine PCB FRAM error

Variation code:
Database access error in HDD TAG communication error
- 1: Error with the checksum of the FRAM saved data of the engine
The engine PCB version and firmware do not match.
System error occurs. PCB
Voltage error of each head
Reboot by pressing the - 2: Error with the FRAM saved counter value of the engine PCB
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1406 1 to 5 Hardware error power key on the operation panel. If recovery has - 3: Error with the format of the FRAM saved data of the engine PCB
Multi finisher communication error key OFF).
failed, - 4: After resetting to the factory default settings, the FRAM saved
Offset staple paper ejection communication error Vendor
contact your dealer. counter value of the engine PCB is abnormal (not 0)
communication error
- 5: When introduced to the market, as the model card was for the
Etc.
public (for evaluation) for the first time, the FRAM saved counter value
of the engine PCB is abnormal (not 0)

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Error with the restoration data saved on the FLASH of the engine Turn OFF the printer (Sub power
S098 1407 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error PCB. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1408 Hardware error power key on the operation panel. If recovery has Error with the restoration data saved on the FRAM of the engine PCB.
Multi finisher communication error key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Mismatch with the version of the restoration data saved on the FLASH Turn OFF the printer (Sub power
S098 1409 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error of the engine PCB. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Mismatch with the version of the restoration data saved on the FRAM Turn OFF the printer (Sub power
S098 1410 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error of the engine PCB. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error The engine PCB and the PMS may have been replaced at the same Turn OFF the printer (Sub power
S098 1411 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error time. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error There is no restoration data in the PMS when performing Turn OFF the printer (Sub power
S098 1412 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error TM0-01-3-042 "TEST MODE VALUE RESTORE". key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the When the power is turned ON, the counter value is abnormal.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Release using the reset key is not
S098 1414 Hardware error power key on the operation panel. If recovery has (The counter value saved on the FRAM of the engine PCB has
Multi finisher communication error key OFF). allowed.
failed, exceeded the upper limit value.)
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the Failed to wake-up the machine as an S-related (engine) error has
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 1415 Software error power key on the operation panel. If recovery has occurred while transitioning to the sleep mode or while in the sleep
controlling software error key OFF).
failed, mode.
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 1 did not reach the "internal paper feed
which the paper is remaining after
X009 1421 Paper jam in tray 1 A jam has occurred near the paper feed portion of Tray 1. display how to fix, touch the button. Touch the transport sensor: top (internal paper transfer sensor 1)" within a
pre-recovery. (Refer to "Paper
button to display the error reset method. prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 2 did not reach the "internal paper feed
which the paper is remaining after
X010 1422 Paper jam in tray 2 A jam has occurred near the paper feed portion of Tray 2. display how to fix, touch the button. Touch the transport sensor: bottom (internal paper transfer sensor 2)" within a
pre-recovery. (Refer to "Paper
button to display the error reset method. prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 1 did not reach the "internal paper feed
P-jam in vert path which the paper is remaining after
X012 1423 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the transport merging portion sensor" within a prescribed amount of time
lower pre-recovery. (Refer to "Paper
button to display the error reset method. (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 2 did not reach the "internal paper feed
P-jam in vert path which the paper is remaining after
X012 1424 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the transport merging portion sensor" within a prescribed amount of time
lower pre-recovery. (Refer to "Paper
button to display the error reset method. (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The paper fed from an internal paper feed did not reach the The error reset method will differ
"VERTICAL PAPER FEED SENSOR" within a prescribed amount of depending on the position at
Buttons indicate paper jam locations. To
P-jam in vert path time (varies depending on the speed). which the paper is remaining after
X012 1425 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the
lower The variation code will indicate where the error has been detected. pre-recovery. (Refer to "Paper
button to display the error reset method.
· 1: Transfer from Tray 1 remaining position, UI buttons,
· 2: Transfer from Tray 2 and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from a re-feed did not reach the "VERTICAL PAPER
P-jam in re-feed which the paper is remaining after
X008 1426 A jam has occurred near the paper re-feed unit. display how to fix, touch the button. Touch the FEED SENSOR" within a prescribed amount of time (varies
section pre-recovery. (Refer to "Paper
button to display the error reset method. depending on the speed).
remaining position, UI buttons,
and release conditions".)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "SWITCHBACK ENTRANCE
P-jam in main tranf which the paper is remaining after
X002 1427 A jam has occurred near the transfer belt unit. display how to fix, touch the button. Touch the SENSOR" within a prescribed amount of time (varies depending on
sect pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "SWITCHBACK TRANSFER
P-jam in SB entry which the paper is remaining after
X006 1428 A paper jam has occurred at the SB entry section. display how to fix, touch the button. Touch the SENSOR" within a prescribed amount of time (varies depending on
sect pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "LOWER PAPER TRANSFER
Paper jam in SB which the paper is remaining after
X007 1429 A jam has occurred near the inverting unit. display how to fix, touch the button. Touch the ENTRANCE SENSOR
section pre-recovery. (Refer to "Paper
button to display the error reset method. " within a prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "LOWER PAPER TRANSFER
P-jam in Horiz P- which the paper is remaining after
X005 1430 A jam has occurred in the horizontal transport unit. display how to fix, touch the button. Touch the EXIT SENSOR" within a prescribed amount of time (varies depending
feed pre-recovery. (Refer to "Paper
button to display the error reset method. on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not reach the "PAPER ELEVATION
P-jam in Vert which the paper is remaining after
X042 1431 A jam has occurred near the vertical transfer introduction unit. display how to fix, touch the button. Touch the SENSOR" within a prescribed amount of time (varies depending on
P.F. entry pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 1 did not pass through the "internal paper
P-jam in vert path which the paper is remaining after
X012 1441 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the feed transport sensor: top (internal paper transfer sensor 1)" within a
lower pre-recovery. (Refer to "Paper
button to display the error reset method. prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 2 did not pass through the "internal paper
P-jam in vert path which the paper is remaining after
X012 1442 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the feed transport sensor: bottom (internal paper transfer sensor 2)"
lower pre-recovery. (Refer to "Paper
button to display the error reset method. within a prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 1 did not pass through the "internal paper
P-jam in vert path which the paper is remaining after
X012 1443 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the feed transport merging portion sensor" within a prescribed amount of
lower pre-recovery. (Refer to "Paper
button to display the error reset method. time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from Tray 2 did not pass through the "internal paper
P-jam in vert path which the paper is remaining after
X012 1444 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the feed transport merging portion sensor" within a prescribed amount of
lower pre-recovery. (Refer to "Paper
button to display the error reset method. time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The paper fed from an internal paper feed did not pass through the The error reset method will differ
"VERTICAL PAPER FEED SENSOR" within a prescribed amount of depending on the position at
Buttons indicate paper jam locations. To
P-jam in vert path time (varies depending on the speed). which the paper is remaining after
X011 1445 1 to 2 A jam has occurred near the vertical transfer unit. display how to fix, touch the button. Touch the
upper The variation code will indicate where the error has been detected. pre-recovery. (Refer to "Paper
button to display the error reset method.
· 1: Transfer from Tray 1 remaining position, UI buttons,
· 2: Transfer from Tray 2 and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper fed from a re-feed did not pass through the "VERTICAL
P-jam in vert path which the paper is remaining after
X011 1446 A jam has occurred near the vertical transfer unit. display how to fix, touch the button. Touch the PAPER FEED SENSOR" within a prescribed amount of time (varies
upper pre-recovery. (Refer to "Paper
button to display the error reset method. depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "SWITCHBACK
P-jam in SB entry which the paper is remaining after
X006 1447 A paper jam has occurred at the SB entry section. display how to fix, touch the button. Touch the ENTRANCE SENSOR" within a
sect pre-recovery. (Refer to "Paper
button to display the error reset method. prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "SWITCHBACK
P-jam in SB Feed which the paper is remaining after
X041 1448 A jam has occurred near the switchback feed section. display how to fix, touch the button. Touch the TRANSFER SENSOR" within a
Section pre-recovery. (Refer to "Paper
button to display the error reset method. prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "LOWER PAPER
P-jam in Horiz P- which the paper is remaining after
X005 1449 A jam has occurred in the horizontal transport unit. display how to fix, touch the button. Touch the TRANSFER ENTRANCE SENSOR
feed pre-recovery. (Refer to "Paper
button to display the error reset method. " within a prescribed amount of time (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "LOWER PAPER
P-jam in re-feed which the paper is remaining after
X008 1450 A jam has occurred near the paper re-feed unit. display how to fix, touch the button. Touch the TRANSFER EXIT SENSOR" within a prescribed amount of time
section pre-recovery. (Refer to "Paper
button to display the error reset method. (varies depending on the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To The paper being fed did not pass through the "PAPER ELEVATION
Paper jam in Vert P- which the paper is remaining after
X004 1451 A jam has occurred in the vertical transport unit. display how to fix, touch the button. Touch the SENSOR" within a prescribed amount of time (varies depending on
feed pre-recovery. (Refer to "Paper
button to display the error reset method. the speed).
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To There is paper remaining over the "internal paper feed transport
P-jam in vert path which the paper is remaining after
X012 1461 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the sensor: top (internal paper transfer sensor 1)" when starting paper
lower pre-recovery. (Refer to "Paper
button to display the error reset method. transport.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To There is paper remaining over the "internal paper feed transport
P-jam in vert path which the paper is remaining after
X012 1462 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the sensor: bottom (internal paper transfer sensor 2)" when starting paper
lower pre-recovery. (Refer to "Paper
button to display the error reset method. transport.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in vert path There is paper remaining over the "internal paper feed transport which the paper is remaining after
X012 1463 A jam has occurred near the internal paper feed unit. display how to fix, touch the button. Touch the
lower merging portion sensor" when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in vert path There is paper remaining over the "VERTICAL PAPER FEED which the paper is remaining after
X011 1464 A jam has occurred near the vertical transfer unit. display how to fix, touch the button. Touch the
upper SENSOR" when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in SB entry There is paper remaining over the "SWITCHBACK ENTRANCE which the paper is remaining after
X006 1465 A paper jam has occurred at the SB entry section. display how to fix, touch the button. Touch the
sect SENSOR" when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in SB Feed There is paper remaining over the "SWITCHBACK TRANSFER which the paper is remaining after
X041 1466 A jam has occurred near the switchback feed section. display how to fix, touch the button. Touch the
Section SENSOR" when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To There is paper remaining over the "LOWER PAPER TRANSFER
P-jam in Horiz P- which the paper is remaining after
X005 1467 A jam has occurred in the horizontal transport unit. display how to fix, touch the button. Touch the ENTRANCE SENSOR
feed pre-recovery. (Refer to "Paper
button to display the error reset method. " when starting paper transport.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
P-jam in re-feed There is paper remaining over the "LOWER PAPER TRANSFER which the paper is remaining after
X008 1468 A jam has occurred near the paper re-feed unit. display how to fix, touch the button. Touch the
section EXIT SENSOR" when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To
Paper jam in Vert P- There is paper remaining over the "PAPER ELEVATION SENSOR" which the paper is remaining after
X004 1469 A jam has occurred in the vertical transport unit. display how to fix, touch the button. Touch the
feed when starting paper transport. pre-recovery. (Refer to "Paper
button to display the error reset method.
remaining position, UI buttons,
and release conditions".)

While there may be cases when

this error occurs while a job is in
action, as it is an error that occurs
after U642 has occurred, error
points will not be divided for while
a job is in action and for other than
while a job is in action (similar to
EX/CC, set the same error point).
If the error has occurred after
"U642: Check Tray 1" has
occurred, although there may be
cases when the job is in action (In
Pause) (*), as the condition for
After "U642: Check Tray 1" occurs, without shutting off the power, releasing this error is to "press the
A problem has occurred on Tray 1. To solve the This error occurs when, after U642 "Confirm Tray 1" has occurred,
reload Tray 1. reset key or shut off the power
problem, the reloading of Tray 1 is performed in a state where the power supply Press the Reset key, or turn OFF
After "W052: Check load cap on tray" occurs, without changing the supply unit (turn the sub power
U645 1501 Re-Check Tray 1 remove the jammed paper, and press the Reset unit has not been reboot. the power supply. (Turn OFF the
optimal number of sheets, reboot the power. The following for other key OFF)", it will not be possible
key. This error will not occur at the same time as U642. This error will also sub power key.)
than while a job is in action. to restart the job after releasing
Print using another tray is possible. not occur during continuous paper feed.
Tray 1 elevator motor error. the error. In cases other than after
"U642: Check Tray 1" has
occurred, as this error occurs in a
state where there are no jobs,
there is no relation to the
restarting of jobs.
* In cases when this error has
occurred in a state where "U642:
Check Tray 1" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U642: Check
Tray 1", this error will be displayed
due to being of a higher priority.)

While there may be cases when

this error occurs while a job is in
action, as it is an error that occurs
after U643 or U642 has occurred,
error points will not be divided for
while a job is in action and for
other than while a job is in action
(similar to EX/CC, set the same
error point). If the error has
occurred after "U643: Check Tray
2" has occurred, although there
may be cases when the job is in
action (In Pause) (*), as the
condition for releasing this error is
After "U643: Check Tray 2" occurs, without shutting off the power,
A problem has occurred on Tray 2. To solve the This error occurs when, after U643 "Confirm Tray 2" has occurred, to "press the reset key or shut off
reload Tray 2.
problem, the reloading of Tray 2 is performed in a state where the power supply Press the Reset key, or turn OFF the power supply unit (turn the
After "W052: Check load cap on tray" occurs, without changing the
U646 1502 Re-Check Tray 2 remove the jammed paper, and press the Reset unit has not been reboot. the power supply. (Turn OFF the sub power key OFF)", it will not be
optimal number of sheets, reboot the power. The following for other
key. This error will not occur at the same time as U643. This error will also sub power key.) possible to restart the job after
than while a job is in action.
Print using another tray is possible. not occur during continuous paper feed. releasing the error. In cases other
Tray 2 elevator motor error.
than after "U643: Check Tray 2"
has occurred, as this error occurs
in a state where there are no jobs,
there is no relation to the
restarting of jobs.
* In cases when this error has
occurred in a state where "U643:
Check Tray 2" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U643: Check
Tray 2", this error will be displayed
due to being of a higher priority.) 4
Type code Z: Set check error

As this error occurs after the

power supply unit is reactivated, it
will not occur while a job is in
action. If the error has occurred
after "U642: Check Tray 1" has
occurred, although there may be
cases when the job
is in action (In Pause) (*), as the
condition for releasing this error is
to "press the reset key or shut off
the power supply unit (turn the
After "U642: Check Tray 1" occurs, without shutting off the power,
A problem has occurred on Tray 1. To solve the sub power key OFF)", it will not be
reload Tray 1.
problem, This error occurs when the power supply unit is reactivated without Press the Reset key, or turn OFF possible to restart the job after
After "W052: Check load cap on tray" occurs, without changing the
U645 1504 Re-Check Tray 1 remove the jammed paper and press the Reset setting the paper in the tray to the best suited number of sheets after the power supply. (Turn OFF the releasing the error. In cases other
optimal number of sheets, reboot the power. The following for other
key. W052-1955 has occurred. sub power key.) than after "U642: Check Tray 1"
than while a job is in action.
Print using another tray is possible. has occurred, as this error occurs
Tray 1 elevator motor error.
in a state where there are no jobs,
there is no relation to the
restarting of jobs.
* In cases when this error has
occurred in a state where "U642:
Check Tray 1" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U642: Check
Tray 1", this error will be displayed
due to being of a higher priority.)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

As this error occurs after the

power supply unit is reactivated, it
will not occur while a job is in
action. If the error has occurred
after "U643: Check Tray 2" has
occurred, although there may be
cases when the job
is in action (In Pause) (*), as the
condition for releasing this error is
to "press the reset key or shut off
the power supply unit (turn the
After "U643: Check Tray 2" occurs, without shutting off the power, sub power key OFF):, it will not be
A problem has occurred on Tray 2. To solve the
reload Tray 2. possible to restart the job after
problem, This error occurs when the power supply unit is reactivated without Press the Reset key, or turn OFF
After "W052: Check load cap on tray" occurs, without changing the releasing the error. In cases other
U646 1505 Re-Check Tray 2 remove the jammed paper, and press the Reset setting the paper in the tray to the best suited number of sheets after the power supply. (Turn OFF the
optimal number of sheets, reboot the power. The following for other than after "U643: Check Tray 2"
key. W052-1956 has occurred. sub power key.)
than while a job is in action. has occurred, as this error occurs
Print using another tray is possible.
Tray 2 elevator motor error. in a state where there are no jobs,
there is no relation to the
restarting of jobs.
* In cases when this error has
occurred in a state where "U643:
Check Tray 2" is not released, the
job will be in action. (In cases
when this error has occurred at
the same time as "U643: Check
Tray 2", this error will be displayed
due to being of a higher priority.) 4
Type code Z: Set check error

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error Communication error between SH-TAG microcomputers of the Turn OFF the printer (Sub power
S098 1800 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error engine PCB. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.

Communication error between the tag module and engine PCB

Variation code:
- 1: A communication error has been detected with the model tag
Database access error in HDD TAG communication error module
The engine PCB version and firmware do not match. - 2: A communication error has been detected with the black tag
System error occurs.
Voltage error of each head module
Reboot by pressing the
Driving wave data of each head nozzle error - 3: A communication error has been detected with the cyan tag Turn OFF the printer (Sub power
S098 1801 1 to 9 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error module key OFF).
failed,
Offset staple paper ejection communication error Vendor - 4: A communication error has been detected with the magenta tag
contact your dealer.
communication error module
Etc. - 5: A communication error has been detected with the yellow tag
module
- 6: A communication error has been detected with the engine PCB
- 7 through 9: Spare

Database access error in HDD TAG communication error

The engine information is incorrect.
The engine PCB version and firmware do not match.
System error occurs. (In cases when the model ID of the Tag and the engine information
Voltage error of each head
Reboot by pressing the (destination, grade, etc.) of the main unit do not match when the
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1810 Hardware error power key on the operation panel. If recovery has status code is "provisional registration", a provisional model code is
Multi finisher communication error key OFF).
failed, created from the information of both the engine and the Tag. The
Offset staple paper ejection communication error Vendor
contact your dealer. provisionally created model code does not correspond with any model
communication error
ID.)
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the
Driving wave data of each head nozzle error The model ID calculated from the model code within the TAG differs Turn OFF the printer (Sub power
S098 1811 1 to 3 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error from the model ID within the TAG. key OFF).
failed,
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the The model ID of the TAG where the status code is "provisional
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 1812 1 to 3 Hardware error power key on the operation panel. If recovery has registration" doe not match the engine information (destination, grade,
Multi finisher communication error key OFF).
failed, etc.) of the main unit.
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
System Error Occurs.
An attempt was made to configure machine information of an Without changing the setting
Machine information power key on the operation panel. If recovery has Turn OFF the printer (Sub power
S090 1813 The information is for a model that does not exist. impossible combination (destination information, model grades, print value, end the test mode menu in
err failed, key OFF).
information). action in an error.
contact your dealer.

Do one of the following. (1) Touch

the [Close] button
(2) Execute TM0-11-3- 001
"MACHINE FINAL REGISTERING"
Operation in In operation for provisional registration. This The main unit is in operation for provisional registration. (3) Exceed the provisional
I003 1814 temporary The main unit is in operation for provisional registration. message will no longer be displayed after the * Check when the power is turned ON and when the unit is reset registration period (automatically
registration status provisional registration period has elapsed. (including wake-up). cleared)
* For a permanent solution,
execute TM0-11-3- 001
"MACHINE FINAL
REGISTERING".

Cancel the downloading process

of the TAG microcomputer of the
Download processing for the engine incomplete Engine package engine PCB and continue
Firmware download error Error with the download data for the TAG microcomputer of the
version error operations for the process of
Downloading err To continue downloading, press the start key. engine PCB.
S094 1900 TAG microcomputer firmware download error Download error of RX Hold Start key down. downloading other firmware.
(engine) After downloading the firmware, confirm its (When starting the download, a data error has been detected with the
firmware for paper transport. SH2A firmware download error Once the downloading
version. integrity check of the download data.)
FPGA firmware configuration error of all firmware has been
completed, display the error on
the panel.

Stop the communication between

Download processing for the engine incomplete Engine package
Firmware download error No response from the TAG microcomputer loader program of the the engine PCB and TAG
version error
Downloading err To continue downloading, press the start key. engine PCB. microcomputer. When turning the
S094 1901 TAG microcomputer firmware download error Download error of RX Hold Start key down.
(engine) After downloading the firmware, confirm its (Immediately after the power was turned ON, there was no response power back ON, activate the unit
firmware for paper transport. SH2A firmware download error
version. from the TAG microcomputer loader program of the engine PCB.) with the normal activation
FPGA firmware configuration error
sequence.
Stop the communication between
Download processing for the engine incomplete Engine package
Firmware download error the engine PCB and TAG
version error
Downloading err To continue downloading, press the start key. Engine PCB TAG microcomputer main program activation error. microcomputer. When turning the
S094 1902 TAG microcomputer firmware download error Download error of RX Hold Start key down.
(engine) After downloading the firmware, confirm its (The main program has not yet been installed.) power back ON, activate the unit
firmware for paper transport. SH2A firmware download error
version. with the normal activation
FPGA firmware configuration error
sequence.

Stop the communication between

the engine PCB and TAG
microcomputer. If in the
downloading process, cancel the
downloading process of the TAG
Download processing for the engine incomplete Engine package Error with communication with the TAG microcomputer loader microcomputer of the engine PCB
Firmware download error
version error program of the engine PCB. and continue processing for the
Downloading err To continue downloading, press the start key.
S094 1903 TAG microcomputer firmware download error Download error of RX (Immediately after the power was turned ON or while downloading, a Hold Start key down. downloading of other firmware.
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error command error was detected with the communication with the TAG When turning the power back ON,
version.
FPGA firmware configuration error microcomputer loader program of the engine PCB.) activate the unit with the normal
activation sequence.
If the error has occurred while
downloading, activate the unit in a
state that
will require a recovery download.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Stop the communication between

the engine PCB and TAG
microcomputer. If in the
downloading process, cancel the
downloading process of the TAG
I2C bus access error in relation to the TAG microcomputer of the
Download processing for the engine incomplete Engine package microcomputer of the engine PCB
Firmware download error engine PCB.
version error and continue processing for the
Downloading err To continue downloading, press the start key. (Immediately after the power was turned ON or while downloading, an
S094 1904 TAG microcomputer firmware download error Download error of RX Hold Start key down. downloading of other firmware.
(engine) After downloading the firmware, confirm its I2C bus error (inclusive of time-
firmware for paper transport. SH2A firmware download error When turning the power back ON,
version. outs) was detected in the communication with the TAG
FPGA firmware configuration error activate the unit with the normal
microcomputer of the engine PCB.)
activation sequence.
If the error has occurred while
downloading, activate the unit in a
state that will require a recovery
download.

Cancel the downloading process

of the TAG microcomputer of the
Download processing for the engine incomplete Engine package engine PCB and continue
Firmware download error Access error in relation to the FLASH memory of the TAG
version error operations for the process of
Downloading err To continue downloading, press the start key. microcomputer of the engine PCB.
S094 1905 TAG microcomputer firmware download error Download error of RX Hold Start key down. downloading other firmware.
(engine) After downloading the firmware, confirm its (While downloading, a deletion or write error was detected with the
firmware for paper transport. SH2A firmware download error When turning the power back ON,
version. FLASH memory of the TAG microcomputer of the engine PCB.)
FPGA firmware configuration error activate the unit
in a state that will require a
recovery download.

Cancel the downloading process

of the TAG microcomputer of the
Download processing for the engine incomplete Engine package Checksum error of the FLASH memory of the TAG microcomputer of engine PCB and continue
Firmware download error
version error the engine PCB. operations for the process of
Downloading err To continue downloading, press the start key.
S094 1906 TAG microcomputer firmware download error Download error of RX (While downloading, an error was detected in the checksum Hold Start key down. downloading other firmware.
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error calculation of the FLASH memory of the TAG microcomputer of the When turning the power back ON,
version.
FPGA firmware configuration error engine PCB.) activate the unit
in a state that will require a
recovery download.

Cancel the downloading process

of the RX of the engine PCB and
Download processing for the engine incomplete Engine package continue operations for the
Firmware download error
version error Error with the download data for the RX of the engine PCB. process of downloading other
Downloading err To continue downloading, press the start key.
S094 1910 TAG microcomputer firmware download error Download error of RX (When starting the download, a data error has been detected with the Hold Start key down. firmware.
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error integrity check of the download data.) Once the downloading
version.
FPGA firmware configuration error of all firmware has been
completed, display the error on
the panel.

Download processing for the engine incomplete Engine package Stop the communication between
Firmware download error The RX loader program of the engine PCB has not been installed.
version error the engine PCB and the RX.
Downloading err To continue downloading, press the start key. (Immediately after the power was turned ON or while downloading,
S094 1911 TAG microcomputer firmware download error Download error of RX Hold Start key down. When turning the power back ON,
(engine) After downloading the firmware, confirm its there was no response from the RX loader program of the engine
firmware for paper transport. SH2A firmware download error activate the unit with the normal
version. PCB.)
FPGA firmware configuration error activation sequence.

Download processing for the engine incomplete Engine package Stop the communication between
Firmware download error The RX main program of the engine PCB has not been downloaded.
version error the engine PCB and the RX.
Downloading err To continue downloading, press the start key. (Immediately after the power is turned ON, when activating the RX
S094 1912 TAG microcomputer firmware download error Download error of RX Hold Start key down. When turning the power back ON,
(engine) After downloading the firmware, confirm its main program of the engine PCB, the main program does not notify
firmware for paper transport. SH2A firmware download error activate the unit with the normal
version. that activation is possible.)
FPGA firmware configuration error activation sequence.

Stop the communication between

the engine PCB and the RX.
If in the downloading process,
cancel the downloading process
of the RX of the engine PCB
Download processing for the engine incomplete Engine package Error with communication with the RX loader program of the engine
Firmware download error and continue processing for the
version error PCB.
Downloading err To continue downloading, press the start key. downloading of other firmware.
S094 1913 TAG microcomputer firmware download error Download error of RX (Immediately after the power was turned ON or while downloading, a Hold Start key down.
(engine) After downloading the firmware, confirm its When turning the power back ON,
firmware for paper transport. SH2A firmware download error command error or a response time-out was detected with the
version. activate the unit with the normal
FPGA firmware configuration error communication with the RX loader program of the engine PCB.)
activation sequence.
If the error has occurred while
downloading, activate the unit in a
state that will require a recovery
download.

Cancel the RX downloading

process of the engine PCB and
Download processing for the engine incomplete Engine package
Firmware download error Access error in relation to the FLASH memory of the RX of the engine continue operations for the
version error
Downloading err To continue downloading, press the start key. PCB. process of downloading other
S094 1914 TAG microcomputer firmware download error Download error of RX Hold Start key down.
(engine) After downloading the firmware, confirm its (While downloading, a deletion or write error was detected with the firmware.
firmware for paper transport. SH2A firmware download error
version. FLASH memory of the RX of the engine PCB.) When turning the power back ON,
FPGA firmware configuration error
activate the unit in a state that will
require a recovery download.

Cancel the RX downloading

process of the engine PCB and
Download processing for the engine incomplete Engine package
Firmware download error continue operations for the
version error Checksum error of the FLASH memory of the RX of the engine PCB.
Downloading err To continue downloading, press the start key. process of downloading other
S094 1915 TAG microcomputer firmware download error Download error of RX (While downloading, an error was detected in the checksum Hold Start key down.
(engine) After downloading the firmware, confirm its firmware.
firmware for paper transport. SH2A firmware download error calculation of the FLASH memory of the RX of the engine PCB.)
version. When turning the power back ON,
FPGA firmware configuration error
activate the unit in a state that will
require a recovery download.

System error occurs. The downloading for one of the firmware for the engine
Turn OFF the printer (Sub power
Reboot by pressing the unit has not been completed.
Download failure of panel firmware Download failure of engine key OFF).* For a permanent
S092 1920 Firmware error power key on the operation panel. If recovery has (Issued when it is determined that the download is in an incomplete Stop all operations.
firmware solution, it is necessary to
failed, state upon the power of the engine (SH2A) unit being turned ON and
download the firmware.
contact your dealer. the status of all of the firmware for within the engine being checked)

Cancel the downloading process

of the SH2A of the engine PCB
Download processing for the engine incomplete Engine package
Firmware download error Error with the download data for the SH2A loader of the engine PCB. and continue operations for the
version error
Downloading err To continue downloading, press the start key. (When starting the download of the SH2A loader unit of the engine process of downloading other
S094 1921 TAG microcomputer firmware download error Download error of RX Hold Start key down.
(engine) After downloading the firmware, confirm its PCB, a data error has been detected during the integrity check of the firmware. When turning the power
firmware for paper transport. SH2A firmware download error
version. download data.) back ON, activate the unit
FPGA firmware configuration error
in a state that will require a
recovery download.

Cancel the downloading process

of the SH2A of the engine PCB
Download processing for the engine incomplete Engine package Error with the download data for the SH2A sequencer of the engine
Firmware download error and continue operations for the
version error PCB.
Downloading err To continue downloading, press the start key. process of downloading other
S094 1922 TAG microcomputer firmware download error Download error of RX (When starting the download of the SH2A sequencer unit of the Hold Start key down.
(engine) After downloading the firmware, confirm its firmware. When turning the power
firmware for paper transport. SH2A firmware download error engine PCB, a data error has been detected during the integrity check
version. back ON, activate the unit
FPGA firmware configuration error of the download data.)
in a state that will require a
recovery download.

Cancel the downloading process

of the SH2A of the engine PCB
Download processing for the engine incomplete Engine package Access error in relation to the FLASH memory of the SH2A of the
Firmware download error and continue operations for the
version error engine PCB.
Downloading err To continue downloading, press the start key. process of downloading other
S094 1923 TAG microcomputer firmware download error Download error of RX (While downloading the loader unit or sequencer unit of the SH2A of Hold Start key down.
(engine) After downloading the firmware, confirm its firmware. When turning the power
firmware for paper transport. SH2A firmware download error the engine PCB, a deletion of the FLASH memory or a write error has
version. back ON, activate the unit
FPGA firmware configuration error been detected.)
in a state that will require a
recovery download.

Cancel the downloading process

of the SH2A of the engine PCB
Download processing for the engine incomplete Engine package
Firmware download error and continue operations for the
version error Checksum error of the FLASH memory of the loader unit. (While
Downloading err To continue downloading, press the start key. process of downloading other
S094 1924 TAG microcomputer firmware download error Download error of RX downloading the loader unit, an error was detected in the checksum Hold Start key down.
(engine) After downloading the firmware, confirm its firmware. When turning the power
firmware for paper transport. SH2A firmware download error calculation of the FLASH memory.)
version. back ON, activate the unit
FPGA firmware configuration error
in a state that will require a
recovery download.

Cancel the downloading process

of the SH2A of the engine PCB
Download processing for the engine incomplete Engine package
Firmware download error and continue operations for the
version error Checksum error of the FLASH memory of the sequencer unit.
Downloading err To continue downloading, press the start key. process of downloading other
S094 1925 TAG microcomputer firmware download error Download error of RX (While downloading the sequencer unit, an error was detected in the Hold Start key down.
(engine) After downloading the firmware, confirm its firmware. When turning the power
firmware for paper transport. SH2A firmware download error checksum calculation of the FLASH memory.)
version. back ON, activate the unit
FPGA firmware configuration error
in a state that will require a
recovery download.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Cancel the downloading process

within the engine and continue
Download processing for the engine incomplete Engine package operations for the process of
Firmware download error
version error Error with acquisition of data for downloading of the engine unit. downloading other firmware.
Downloading err To continue downloading, press the start key.
S094 1926 TAG microcomputer firmware download error Download error of RX (When starting a download in relation to the engine unit, an error was Hold Start key down. When switching the power OFF
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error detected in the process of acquiring download data.) and then ON, the inside of the
version.
FPGA firmware configuration error engine is to be activated with the
firmware from before the
download was started.

Cancel the downloading process

of the FPGA of the recording data
An error was detected during the integrity confirmation of the
Download processing for the engine incomplete Engine package generation PCB (IP PCB) and
Firmware download error download data which is implemented prior to starting the download of
version error continue operations for the
Downloading err To continue downloading, press the start key. the FPGA configuration data of the recording data generation PCB (IP
S094 1930 1 to 2 TAG microcomputer firmware download error Download error of RX Hold Start key down. process of downloading other
(engine) After downloading the firmware, confirm its PCB).
firmware for paper transport. SH2A firmware download error firmware. When turning the power
version. 1: The ink model could not be acquired
FPGA firmware configuration error back ON, activate the unit
2: The operating color could not be acquired
in a state that will require a
recovery download.

Cancel the downloading process

of the FPGA of the recording data
Download processing for the engine incomplete Engine package generation PCB (IP PCB) and
Firmware download error
version error A deletion time-out has occurred while deleting the flash memory of continue operations for the
Downloading err To continue downloading, press the start key.
S094 1931 TAG microcomputer firmware download error Download error of RX the recording data generation PCB (IP PCB). (A flash memory Hold Start key down. process of downloading other
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error deletion error has been detected.) firmware. When turning the power
version.
FPGA firmware configuration error back ON, activate the unit
in a state that will require a
recovery download.

Cancel the downloading process

of the FPGA of the recording data
Download processing for the engine incomplete Engine package generation PCB (IP PCB) and
Firmware download error A master making time-out has occurred while writing FPGA
version error continue operations for the
Downloading err To continue downloading, press the start key. configuration data of the recording data generation PCB (IP PCB) into
S094 1932 TAG microcomputer firmware download error Download error of RX Hold Start key down. process of downloading other
(engine) After downloading the firmware, confirm its the flash memory of the recording data generation PCB (IP PCB).
firmware for paper transport. SH2A firmware download error firmware. When turning the power
version. (A flash memory master making error has been detected.)
FPGA firmware configuration error back ON, activate the unit
in a state that will require a
recovery download.

Cancel the downloading process

of the FPGA of the recording data
Download processing for the engine incomplete Engine package generation PCB (IP PCB) and
Firmware download error
version error An error has been detected with the verification after master making continue operations for the
Downloading err To continue downloading, press the start key.
S094 1933 TAG microcomputer firmware download error Download error of RX of the FPGA configuration data of the recording data generation PCB Hold Start key down. process of downloading other
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error (IP PCB). firmware. When turning the power
version.
FPGA firmware configuration error back ON, activate the unit
in a state that will require a
recovery download.

Download processing for the engine incomplete Engine package Stop the communication between
Firmware download error Failed to prepare the RX main program of the engine PCB.
version error the engine PCB and the RX.
Downloading err To continue downloading, press the start key. (Issued when the main program will not notify the completion of
S094 1934 TAG microcomputer firmware download error Download error of RX Hold Start key down. When turning the power back ON,
(engine) After downloading the firmware, confirm its preparation in cases when the RX main program of the engine PCB is
firmware for paper transport. SH2A firmware download error activate the unit with the normal
version. going to be activated after the power is turned ON.)
FPGA firmware configuration error activation sequence.

Load the tray that had not been

loaded. It will be possible to restart
Upon switching the transport from the standard paper feed tray to a Upon switching the transport from the standard paper feed tray to a the job after the error has been
Operation will resume.
W069 1935 P-feed tray not ready different tray, the applicable tray or any other tray has not been different tray, the applicable tray or any other tray had not been Touch the [Confirm] button. released. However, it is only
Touch the "Confirm" button.
loaded. loaded. possible to manually restart the
job (the job will not be
automatically restarted).

The control card is not correct.

Attach an applicable control card Set a control card on the main unit
Machine ID While being provisionally registered, the information of the main unit If this card is officially registered as is, this During provisional registration, the information of the main unit and the
I009 1936 on the main unit that matches the that matches the information of
conflict and the control card differs. machine cannot be used. control card differs.
information of the main unit. the main unit.
Contact your dealer.

It will be possible to restart the job

Due to the occurrence of a jam while print, paper that has not been
after the error has been released.
Due to the occurrence of a jam while print, the paper for which the Print continues. counted may have been output to the paper receiving tray.
However, it is only possible to
W071 1937 Incorrect collating print operation has not been completed may have been output to the When print is complete, check the printouts and * Regardless of whether or not an option is connected, issue this Touch the [Continue] button.
manually restart the job (the job
paper receiving tray. that pages are in the correct order. error when paper that has not been counted upon the occurrence of a
will not be automatically
jam may have been output to the paper receiving tray of the FD or FU.
restarted).

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match. PLL reconfiguration error of the recording data generation
System error occurs.
Voltage error of each head PCB (IP PCB)
Reboot by pressing the
Driving wave data of each head nozzle error Variation code: Turn OFF the printer (Sub power
S098 1940 1 to 2 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error - 1: There is no PLL reconfiguration data key OFF).
failed,
Offset staple paper ejection communication error Vendor - 2: The PLL reconfiguration process did not end
contact your dealer.
communication error successfully
Etc.
The Tray 1 upper limit sensor is ON when loading Tray 1. (The upper
It will be possible to restart the job
limit sensor of the corresponding tray is ON and a jam error has not Do one of the following. (1)
Paper that exceeds the maximum capacity may after the error has been released.
Each tray has been loaded with paper exceeding the upper limit. occurred.) Replace the paper in the tray with
Check load cap on be set in the standard tray. However, it is only possible to
W052 1955 The following for other than while a job is in action. Tray 1 or Tray 2 <Cause of error> an appropriate number of sheets
tray Check the tray. manually restart the job (the job
upper limit sensor error. - Tray 1 has been loaded with an excessive amount of paper. and load the tray. (2) Turn OFF
If recovery has failed, contact your dealer. will not be automatically
* Other than while a job in action the printer (Sub power key OFF)
restarted).
(U642-1045 will occur while a job is in action)
The Tray 2 upper limit sensor is ON when loading Tray 2. (The upper
It will be possible to restart the job
limit sensor of the corresponding tray is ON and a jam error has not Do one of the following. (1)
Paper that exceeds the maximum capacity may after the error has been released.
Each tray has been loaded with paper exceeding the upper limit. occurred.) Replace the paper in the tray with
Check load cap on be set in the standard tray. However, it is only possible to
W052 1956 The following for other than while a job is in action. Tray 1 or Tray 2 <Cause of error> an appropriate number of sheets
tray Check the tray. manually restart the job (the job
upper limit sensor error. - Tray 2 has been loaded with an excessive amount of paper. and load the tray. (2) Turn OFF
If recovery has failed, contact your dealer. will not be automatically
* Other than while a job is in action the printer (Sub power key OFF)
restarted).
(U643-1046 will occur while a job is in action)
rough 2499 (Print Head Related)

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the Even when the belt platen elevating motor is driven, the number of
Transfer belt unit lower limit sensor or upper limit sensor error. Turn OFF the printer (Sub power
S003 2000 BP elevation error power key on the operation panel. If recovery has pulses of the motor encoder does not reach the prescribed number of
Transfer belt unit elevation wire error. key OFF)
failed, pulses.
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the Despite attempting to drive the belt platen elevating motor, it has been
Transfer belt unit lower limit sensor or upper limit sensor error. Turn OFF the printer (Sub power
S003 2001 BP elevation error power key on the operation panel. If recovery has detected that the motor is not functioning. (While driving the transfer
Transfer belt unit elevation wire error. key OFF)
failed, belt unit motor, a belt platen elevating motor lock has been detected.)
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error. Although the transfer belt unit was raised to the upper limit position
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. and the alignment operation was performed after detecting the edge Turn OFF the printer (Sub power
S003 2002 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. where the upper limit sensor turns ON, the upper limit sensor key OFF)
failed,
Error with alignment when elevating the transfer belt unit. remained OFF.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was raised to the upper limit position, Turn OFF the printer (Sub power
S003 2003 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. the lower limit sensor does not turn OFF. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was raised to the cleaning position, the Turn OFF the printer (Sub power
S003 2004 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. upper limit sensor turns ON. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was raised to the cleaning position, the Turn OFF the printer (Sub power
S003 2005 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. lower limit sensor does not turn OFF. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was moved to the lower limit position, Turn OFF the printer (Sub power
S003 2006 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. the upper limit sensor does not turn OFF. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Although the transfer belt unit was moved to the lower limit position,
Belt platen elevating motor encoder error. Belt platen elevating the lower limit sensor returned an error.
System error occurs.
motor error. Variation code:
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. - 1: Although the transfer belt unit was moved to the lower limit Turn OFF the printer (Sub power
S003 2007 1 to 2 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. position, the lower limit sensor turned ON key OFF)
failed,
Error with alignment when elevating the transfer belt unit. - 2: Although the transfer belt unit was moved to the lower limit
contact your dealer.
Maintenance unit stopping position error. position and was once stopped by detecting the edge at which the
lower limit sensor turns ON, the lower limit sensor remained OFF

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was lowered to the gap adjustment Turn OFF the printer (Sub power
S003 2008 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. position, the upper limit sensor does not turn OFF. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the transfer belt unit was lowered to the gap adjustment Turn OFF the printer (Sub power
S003 2009 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. position, the lower limit sensor turns ON. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. The upper limit sensor and lower limit sensor are turned ON at the Turn OFF the printer (Sub power
S003 2010 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. same time. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. The transfer belt unit elevation wire has become loose. (Loose Turn OFF the printer (Sub power
S003 2011 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. elevation wire switch is ON) key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Transfer belt unit elevation mechanism alignment error. Although the

transfer belt unit was moved to the upper limit (plain or card paper)
position, the head holder is not aligned.
Belt platen elevating motor encoder error. Belt platen elevating Variation code:
System error occurs.
motor error. - 1: The rear left of the head holder is not aligned (plain)
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. - 2: The rear right of the head holder is not aligned (plain) Turn OFF the printer (Sub power
S003 2012 1 to 8 BP elevation error power key on the operation panel. If recovery has Turn OFF the printer.
Transfer belt unit elevation wire error. - 3: The front left of the head holder is not aligned (plain) key OFF)
failed,
Error with alignment when elevating the transfer belt unit. - 4: The front right of the head holder is not aligned (plain)
contact your dealer.
Maintenance unit stopping position error. - 5: The rear left of the head holder is not aligned (card paper)
- 6: The rear right of the head holder is not aligned (card paper)
- 7: The front left of the head holder is not aligned (card paper)
- 8: The front right of the head holder is not aligned (card paper)

Belt platen elevating motor encoder error. Belt platen elevating

System error occurs.
motor error.
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. Although the belt platen elevating motor was driven, operation did not Turn OFF the printer (Sub power
S003 2013 BP elevation error power key on the operation panel. If recovery has
Transfer belt unit elevation wire error. stop after a prescribed amount of time. key OFF)
failed,
Error with alignment when elevating the transfer belt unit.
contact your dealer.
Maintenance unit stopping position error.

Maintenance unit stopping position error.

There was an error with the stopping position of the ink pan, transfer
belt unit, or wiper.
Variation code:
- 1: The relationship between the stopping positions of the ink pan and
transfer belt unit are in a state that would not be possible with normal
operation and the initializing operation of the cleaning unit cannot be
Belt platen elevating motor encoder error. Belt platen elevating
System error occurs. performed
motor error.
Reboot by pressing the - 2: The wiper is not at its origin and the operation of the ink pan
Transfer belt unit lower limit sensor or upper limit sensor error. Turn OFF the printer (Sub power
S003 2014 1 to 5 BP elevation error power key on the operation panel. If recovery has cannot be performed. Turn OFF the printer.
Transfer belt unit elevation wire error. key OFF)
failed, - 3: There is a difference between the position at which the wiper unit
Error with alignment when elevating the transfer belt unit.
contact your dealer. was last stopped and the stopping position recognized based on the
Maintenance unit stopping position error.
current sensor status.
- 4: There is a difference between the position at which the transfer
belt unit was last stopped and the stopping position recognized based
on the current sensor status.
- 5: There is a difference between the position at which the ink pan
unit was last stopped and the stopping position recognized based on
the current sensor status.

Transfer belt unit elevation mechanism alignment error. Although the

transfer belt unit was moved to the upper limit (envelope no. 1 or
envelope no. 2) position, the head holder is aligned.
Belt platen elevating motor encoder error. Belt platen elevating Variation code:
System error occurs.
motor error. - 1: The rear left of the head holder is not aligned (envelope no. 1)
Reboot by pressing the
Transfer belt unit lower limit sensor or upper limit sensor error. - 2: The rear right of the head holder is not aligned (envelope no. 1) Turn OFF the printer (Sub power
S003 2015 1 to 8 BP elevation error power key on the operation panel. If recovery has Turn OFF the printer.
Transfer belt unit elevation wire error. - 3: The front left of the head holder is not aligned (envelope no. 1) key OFF)
failed,
Error with alignment when elevating the transfer belt unit. - 4: The front right of the head holder is not aligned (envelope no. 1)
contact your dealer.
Maintenance unit stopping position error. - 5: The rear left of the head holder is not aligned (envelope no. 2)
- 6: The rear right of the head holder is not aligned (envelope no. 2)
- 7: The front left of the head holder is not aligned (envelope no. 2)
- 8: The front right of the head holder is not aligned (envelope no. 2)

Transfer belt unit elevation mechanism alignment error. Although the

transfer belt unit was moved to the jam release position, the head
holder is aligned.
S003 2016 1 to 3 Variation code:
- 1: BP upper limit position sensor is ON.
- 2: BP jam release position sensor is ON.
- 3: BP lower limit position sensor is ON.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan Although the ink pan was moved to the retracted position, the store Turn OFF the printer (Sub power
S032 2020 Ink pan error power key on the operation panel. If recovery has
motor error. position sensor does not turn ON. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan Although the ink pan was moved to the retracted position, the Turn OFF the printer (Sub power
S032 2021 Ink pan error power key on the operation panel. If recovery has
motor error. expanded position sensor does not turn OFF. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan Although the ink pan was moved to the expanded position, the store Turn OFF the printer (Sub power
S032 2022 Ink pan error power key on the operation panel. If recovery has
motor error. position sensor does not turn OFF. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan Although the ink pan was moved to the expanded position, the Turn OFF the printer (Sub power
S032 2023 Ink pan error power key on the operation panel. If recovery has
motor error. expanded position sensor does not turn ON. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan Although the ink pan was operated, the operation was not completed Turn OFF the printer (Sub power
S032 2024 Ink pan error power key on the operation panel. If recovery has
motor error. within a prescribed amount of time. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan The store position sensor and the expanded position sensor are Turn OFF the printer (Sub power
S032 2025 Ink pan error power key on the operation panel. If recovery has
motor error. turned ON at the same time. key OFF).
failed,
contact your dealer.

- In the operation of moving the ink pan to the retracted position, the
System error occurs.
edge where the store position sensor is turned ON was detected
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan before being operated for a prescribed amount of time. Turn OFF the printer (Sub power
S032 2026 Ink pan error power key on the operation panel. If recovery has
motor error. - In the operation of moving the ink pan from the retracted key OFF).
failed,
position to the pause position, the store position sensor remains ON
contact your dealer.
despite being operated for a prescribed amount of time.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

- In the operation of moving the ink pan to the expanded position, the
System error occurs.
edge where the expanded position sensor is turned ON was detected
Reboot by pressing the
Store position sensor error. Expanded position sensor error. Ink pan before being operated for a prescribed amount of time. Turn OFF the printer (Sub power
S032 2027 Ink pan error power key on the operation panel. If recovery has
motor error. - In the operation of moving the ink pan from the expanded position to key OFF).
failed,
the pause position, the expanded position sensor remains ON despite
contact your dealer.
being operated for a prescribed amount of time.

System error occurs.

Reboot by pressing the
Although the wiper is moved towards the rear, the wiper home sensor Turn OFF the printer (Sub power
S033 2030 Wiper action error Wiper home sensor error. Wiper motor error. power key on the operation panel. If recovery has
does not turn ON. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Although the wiper is moved towards the front, the wiper home sensor Turn OFF the printer (Sub power
S033 2031 Wiper action error Wiper home sensor error. Wiper motor error. power key on the operation panel. If recovery has
does not turn OFF. key OFF).
failed,
contact your dealer.
System error occurs.
Shortage of moving distance when moving the wiper towards the
Reboot by pressing the
front. Turn OFF the printer (Sub power
S033 2032 Wiper action error Wiper home sensor error. Wiper motor error. power key on the operation panel. If recovery has
(The number of movement pulses until the wiper home sensor turns key OFF).
failed,
ON was less than the prescribed value.)
contact your dealer.
System error occurs.
The driving of the wiper was not completed within a prescribed
Reboot by pressing the
amount of time. Turn OFF the printer (Sub power
S033 2033 Wiper action error Wiper home sensor error. Wiper motor error. power key on the operation panel. If recovery has
(Although the wiper was moved, movement for the specified number key OFF).
failed,
of pulses was not completed within the prescribed amount of time.)
contact your dealer.

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the In a temperature range that requires active heating, the temperature
circulation motor error. Turn OFF the printer (Sub power
S035 2035 Ink supply unit error power key on the operation panel. If recovery has does not reach a prescribed temperature despite being heated for a
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, prescribed amount of time.
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the In a temperature range that requires active cooling, the temperature
circulation motor error. Turn OFF the printer (Sub power
S035 2036 Ink supply unit error power key on the operation panel. If recovery has does not reach a prescribed temperature despite being cooled for a
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, prescribed amount of time.
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the
circulation motor error. The ink temperature detected with the ink bus and thermistor of the Turn OFF the printer (Sub power
S035 2037 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with head is exceeding the prescribed temperature. key OFF).
failed,
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the
circulation motor error. The ink temperature detected with the ink bus and thermistor of the Turn OFF the printer (Sub power
S035 2038 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with head is below the prescribed temperature. key OFF).
failed,
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the
circulation motor error. The ink leakage detection sensor has been triggered Turn OFF the printer (Sub power
S035 2039 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with (Mantis 53795) key OFF).
failed,
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

System error occurs.

Reboot by pressing the
Ink cartridge unit Authorization cam home position sensor error. Authorization cam Although the authorization cam was moved to the home position, the Turn OFF the printer (Sub power
S034 2040 power key on the operation panel. If recovery has
error driving motor error. authorization cam home position sensor does not turn ON. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the Although the authorization cam was moved, the authorization cam
Ink cartridge unit Authorization cam home position sensor error. Authorization cam Turn OFF the printer (Sub power
S034 2041 power key on the operation panel. If recovery has home position sensor turning ON was not detected even after a
error driving motor error. key OFF).
failed, prescribed amount of time.
contact your dealer.
System error occurs.
Reboot by pressing the The air regulator valve is not connected.
Turn OFF the printer (Sub power
S036 2042 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has (The connection detection signal for the air regulator valve is in an Air regulator valve error
key OFF).
failed, inactive state.)
contact your dealer.
System error occurs.
Reboot by pressing the
Ink is not supplied to the negatively pressurized tank when Turn OFF the printer (Sub power
S036 2043 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
starting the initial filling of ink. key OFF).
failed,
contact your dealer.
The applied pressure became an abnormal value when generating the
System error occurs.
pressurization pressure.
Reboot by pressing the
Variation code: Turn OFF the printer (Sub power
S036 2044 1 to 4 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
1: During initial filling key OFF).
failed,
2: During weak cleaning 3: During strong cleaning 4: During
contact your dealer.
circulation
Generation of the pressurization pressure was not completed within a
System error occurs.
prescribed amount of time.
Reboot by pressing the
Variation code: Turn OFF the printer (Sub power
S036 2045 1 to 4 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
1: During initial filling key OFF).
failed,
2: During weak cleaning 3: During strong cleaning 4: During
contact your dealer.
circulation
System error occurs.
Reboot by pressing the The pressurization pressure sensor became 3 kPa or less when
Turn OFF the printer (Sub power
S036 2046 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has reaching the prescribed pressure of the negative pressurization
key OFF).
failed, during ink circulation.
contact your dealer.
System error occurs. The applied pressure became an abnormal value when maintaining
Reboot by pressing the the pressurization pressure.
Turn OFF the printer (Sub power
S036 2047 1 to 2 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has Variation code:
key OFF).
failed, 1: During initial filling
contact your dealer. 2: During circulation
The pressurization pressurizing pressure control valve continued to
System error occurs.
remain ON for a prescribed amount of time while maintaining the
Reboot by pressing the
pressurization pressure. Turn OFF the printer (Sub power
S036 2048 1 to 2 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
Variation code: key OFF).
failed,
1: During initial filling
contact your dealer.
2: During circulation
The pressurization pressurizing pressure control valve continued to
System error occurs.
remain OFF for a prescribed amount of time while maintaining the
Reboot by pressing the
pressurization pressure. Turn OFF the printer (Sub power
S036 2049 1 to 2 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
Variation code: key OFF).
failed,
1: During initial filling
contact your dealer.
2: During circulation
System error occurs.
Reboot by pressing the
The value became abnormal during the generation of a negative Turn OFF the printer (Sub power
S036 2050 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
pressure while circulating the ink. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
Generation of the negative pressure was not completed within a Turn OFF the printer (Sub power
S036 2051 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
prescribed amount of time while circulating the ink. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
The negative pressure sensor indicated -2 kPa or less when reaching Turn OFF the printer (Sub power
S036 2052 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
the prescribed pressure of the applied pressure during ink circulation. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the
The value for the negative pressure became abnormal during when Turn OFF the printer (Sub power
S036 2053 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
maintaining the pressure while circulating the ink. key OFF).
failed,
contact your dealer.
System error occurs.
Reboot by pressing the The negative pressurizing pressure control valve continued to remain
Turn OFF the printer (Sub power
S036 2054 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has ON for a prescribed amount of time while maintaining the negative
key OFF).
failed, pressure during ink circulation.
contact your dealer.
System error occurs.
Reboot by pressing the The negative pressurizing pressure control valve continued to remain
Turn OFF the printer (Sub power
S036 2055 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has OFF for a prescribed amount of time while maintaining the negative
key OFF).
failed, pressure during ink circulation.
contact your dealer.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
The negative pressure is not released into the air pressure when
System error occurs.
initializing the ink route.
Reboot by pressing the
Variation code: Turn OFF the printer (Sub power
S036 2056 1 to 4 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
1: During initial filling key OFF).
failed,
2: During weak cleaning 3: During strong cleaning 4: During
contact your dealer.
circulation

Pressurization pressure abnormal value continuation Displayed in

cases when the pressure sensor of the pressurization chamber
System error occurs.
continues to indicate a value greater than the prescribed pressure for
Reboot by pressing the
a prescribed amount of time. Turn OFF the printer (Sub power
S036 2057 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
Refer to the setting values of TM 2-09-6-033 "Pressurization Error key OFF).
failed,
Pressure Detection Value" and 2-09- 6-035 "Abnormal Pressure
contact your dealer.
Value_Continuation Time" for manufacturers for the prescribed
pressure and prescribed amount of time.

Negative pressure abnormal value continuation Displayed in cases

when the pressure sensor of the negative pressure chamber
System error occurs.
continues to indicate a value greater than the prescribed pressure for
Reboot by pressing the
a prescribed amount of time. Turn OFF the printer (Sub power
S036 2058 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has
Refer to the setting values of TM 2-09-6-034 "Negative Pressure Error key OFF).
failed,
Pressure Detection Value" and 2-09-6- 035 "Abnormal Pressure
contact your dealer.
Value_Continuation Time" for manufacturers for the prescribed
pressure and prescribed amount of time.

Mantis 54367
System error occurs. Ink is not supplied to the negatively pressurized tank when
Reboot by pressing the starting ink circulation through the external filter.
Turn OFF the printer (Sub power
S036 2059 1 to 2 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has Variation code: 1
key OFF).
failed, External filter air removal ink circulation
contact your dealer. Variation code: 2
External filter ink circulation

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the
circulation motor error. Turn OFF the printer (Sub power
S035 2060 Ink supply unit error power key on the operation panel. If recovery has The overflow sensor is ON.
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed,
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

The waste ink tank has been detected as being full. The following Turn OFF the printer (Sub power
The waste ink tank is full. Contact your dealer and state lasted for 2 seconds or more. key OFF).
S014 2061 Waste ink tank error The waste ink tank is full.
replace the waste ink tank. - Waste ink tank sensor 1 (top): OFF * For a permanent solution,
- Waste ink tank sensor 2 (bottom): ON remove the waste ink tank.

Do one of the following.

(1) Touch the [Close] button.
The waste ink tank must be replaced soon. (2) Remove the waste ink tank.
The waste ink tank must be replaced soon.
Waste ink tank near The following state lasted for 2 seconds or more. (3) The waste ink tank becomes
I002 2062 The waste ink tank must be replaced soon. Contact your dealer and prepare a new waste ink
full - Waste ink tank sensor 1 (top): ON full (automatically cleared)
tank.
- Waste ink tank sensor 2 (bottom): ON * For a permanent solution,
remove (replace) the waste ink
tank.

Each head control (HDR) PCB is not connected. Recording data

generating (IP) PCB is not connected. Controller PCB is not
connected.
CIS PCB not connected.
Ink cooling fan is not connected. Ink heater is not connected.
Head drive IC cooling fan is not connected. Overflow tank ink sensor
is not connected. Pressurized tank ink sensor of each color is not System Error Occurs.
The waste ink tank is not mounted. Turn OFF the printer (Sub power
connected. Reboot by pressing the
PCB or HW The following state lasted for 2 seconds or more. key OFF).
S096 2063 Negative pressure ink tank ink sensor of each color is not power key on the operation panel. If recovery has
disconnected - Waste ink tank sensor 1 (top): OFF * For a permanent solution,
connected. failed,
- Waste ink tank sensor 2 (bottom): OFF connect the PCB.
Pressurized tank air valve is not connected. contact your dealer.
Negative pressure ink tank air valve is not connected. Negative
pressure ink tank air valve is not connected. Solenoid counter not
connected.
Facedown paper ejection flipper is not connected.
Belt encoder is not connected. Switchback clutch is not connected.
Waste ink tank

Overflow sensor error.

System error occurs.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the
circulation motor error. The ink temperature acquired from the head during cleaning was an Turn OFF the printer (Sub power
S035 2065 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with abnormal value. key OFF).
failed,
the negatively pressurized tank ink sensor of each color.
contact your dealer.
Negatively pressurized tank open air valve error.

The pressurized tank ink sensor for K continuously remained ON for

Overflow sensor error.
System error occurs. at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2067 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The pressurized tank ink sensor for C continuously remained ON for
Overflow sensor error.
System error occurs. at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2068 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The pressurized tank ink sensor for M continuously remained ON for
Overflow sensor error.
System error occurs. at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2069 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The pressurized tank ink sensor for Y continuously remained ON for
Overflow sensor error.
System error occurs. at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2070 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

After detecting that ink for K was empty, with the first operation
following ink replacement, the pressurized tank ink sensor for K
Overflow sensor error. continuously remained OFF for at least a prescribed amount of time.
System error occurs.
The ink temperature detected for each head is abnormal. Ink Variation code:
Reboot by pressing the
circulation motor error. 1: During initial filling ink replenishment 2: During initial filling ink level Turn OFF the printer (Sub power
S035 2072 1 to 6 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with adjustment key OFF).
failed,
the negatively pressurized tank ink sensor of each color. 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer.
Negatively pressurized tank open air valve error. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning

After detecting that ink for C was empty, with the first operation
following ink replacement, the pressurized tank ink sensor for C
Overflow sensor error. continuously remained OFF for at least a prescribed amount of time.
System error occurs.
The ink temperature detected for each head is abnormal. Ink Variation code:
Reboot by pressing the
circulation motor error. 1: During initial filling ink replenishment 2: During initial filling ink level Turn OFF the printer (Sub power
S035 2073 1 to 6 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with adjustment key OFF).
failed,
the negatively pressurized tank ink sensor of each color. 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer.
Negatively pressurized tank open air valve error. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning

After detecting that ink for R was empty, with the first operation
following ink replacement, the pressurized tank ink sensor for R
Overflow sensor error. continuously remained OFF for at least a prescribed amount of time.
System error occurs.
The ink temperature detected for each head is abnormal. Ink Variation code:
Reboot by pressing the
circulation motor error. 1: During initial filling ink replenishment 2: During initial filling ink level Turn OFF the printer (Sub power
S035 2074 1 to 6 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with adjustment key OFF).
failed,
the negatively pressurized tank ink sensor of each color. 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer.
Negatively pressurized tank open air valve error. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning

After detecting that ink for Y was empty, with the first operation
following ink replacement, the pressurized tank ink sensor for Y
Overflow sensor error. continuously remained OFF for at least a prescribed amount of time.
System error occurs.
The ink temperature detected for each head is abnormal. Ink Variation code:
Reboot by pressing the
circulation motor error. 1: During initial filling ink replenishment 2: During initial filling ink level Turn OFF the printer (Sub power
S035 2075 1 to 6 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with adjustment key OFF).
failed,
the negatively pressurized tank ink sensor of each color. 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer.
Negatively pressurized tank open air valve error. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The negative pressure tank ink sensor for K continuously remained

ON for at least a prescribed amount of time.
Overflow sensor error.
System error occurs. Variation code:
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the 1: During initial filling ink replenishment 2: During initial filling ink level
circulation motor error. Turn OFF the printer (Sub power
S035 2077 1 to 7 Ink supply unit error power key on the operation panel. If recovery has adjustment
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, 3: During ink circulation pressure generation 4: During ink circulation
the negatively pressurized tank ink sensor of each color.
contact your dealer. pressure maintenance
Negatively pressurized tank open air valve error.
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning 7: During ink removal operation

The negative pressure tank ink sensor for C continuously remained

ON for at least a prescribed amount of time.
Overflow sensor error.
System error occurs. Variation code:
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the 1: During initial filling ink replenishment 2: During initial filling ink level
circulation motor error. Turn OFF the printer (Sub power
S035 2078 1 to 7 Ink supply unit error power key on the operation panel. If recovery has adjustment
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, 3: During ink circulation pressure generation 4: During ink circulation
the negatively pressurized tank ink sensor of each color.
contact your dealer. pressure maintenance
Negatively pressurized tank open air valve error.
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning 7: During ink removal operation

The negative pressure ink tank ink sensor for M continuously

remained ON for at least a prescribed amount of time.
Overflow sensor error.
System error occurs. Variation code:
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the 1: During initial filling ink replenishment 2: During initial filling ink level
circulation motor error. Turn OFF the printer (Sub power
S035 2079 1 to 7 Ink supply unit error power key on the operation panel. If recovery has adjustment
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, 3: During ink circulation pressure generation 4: During ink circulation
the negatively pressurized tank ink sensor of each color.
contact your dealer. pressure maintenance
Negatively pressurized tank open air valve error.
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning 7: During ink removal operation

The negative pressure ink tank ink sensor for Y continuously

remained ON for at least a prescribed amount of time.
System error occurs. Variation code:
Reboot by pressing the 1: During initial filling ink replenishment 2: During initial filling ink level
Turn OFF the printer (Sub power
S035 2080 1 to 7 Ink circ pump error Error with ink circulation pump of each color. power key on the operation panel. If recovery has adjustment
key OFF).
failed, 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning 7: During ink removal operation

The negative pressure ink tank ink sensor for K continuously

Overflow sensor error.
System error occurs. remained OFF for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2082 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The negative pressure ink tank ink sensor for C continuously
Overflow sensor error.
System error occurs. remained OFF for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2083 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The negative pressure ink tank ink sensor for M continuously
Overflow sensor error.
System error occurs. remained OFF for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2084 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
The negative pressure ink tank ink sensor for Y continuously
Overflow sensor error.
System error occurs. remained OFF for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2085 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

The negatively pressurized tank ink sensor for K continuously

Overflow sensor error.
System error occurs. remained ON for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2087 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

The negatively pressurized tank ink sensor for C continuously

Overflow sensor error.
System error occurs. remained ON for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2088 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

The negatively pressurized tank ink sensor for M continuously

Overflow sensor error.
System error occurs. remained ON for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2089 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

The negatively pressurized tank ink sensor for Y continuously

Overflow sensor error.
System error occurs. remained ON for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2090 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance

The pressurized tank ink sensor for K2 continuously remained ON for

After detecting that ink for K was empty, with the first operation
following ink replacement, the pressurized tank ink sensor for K2
Overflow sensor error. continuously remained OFF for at least a prescribed amount of time.
System error occurs.
The ink temperature detected for each head is abnormal. Ink Variation code:
Reboot by pressing the
circulation motor error. 1: During initial filling ink replenishment 2: During initial filling ink level Turn OFF the printer (Sub power
S035 2093 1 to 6 Ink supply unit error power key on the operation panel. If recovery has
Error with the pressurized tank ink sensor of each color. Error with adjustment key OFF).
failed,
the negatively pressurized tank ink sensor of each color. 3: During ink circulation pressure generation 4: During ink circulation
contact your dealer.
Negatively pressurized tank open air valve error. pressure maintenance
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning

The negative pressure ink tank ink sensor for K2 continuously

remained ON for at least a prescribed amount of time.
Overflow sensor error.
System error occurs. Variation code:
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the 1: During initial filling ink replenishment 2: During initial filling ink level
circulation motor error. Turn OFF the printer (Sub power
S036 2094 1 to 7 Ink supply unit error power key on the operation panel. If recovery has adjustment
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, 3: During ink circulation pressure generation 4: During ink circulation
the negatively pressurized tank ink sensor of each color.
contact your dealer. pressure maintenance
Negatively pressurized tank open air valve error.
5: During ink level adjustment after strong cleaning 6: During ink level
adjustment after weak cleaning 7: During ink removal operation

The negative pressure ink tank ink sensor for K2 continuously

The negatively pressurized tank ink sensor for K2 continuously

Overflow sensor error.
System error occurs. remained ON for at least a prescribed amount of time.
The ink temperature detected for each head is abnormal. Ink
Reboot by pressing the Variation code:
circulation motor error. Turn OFF the printer (Sub power
S035 2096 1 to 4 Ink supply unit error power key on the operation panel. If recovery has 1: During initial filling ink replenishment 2: During initial filling ink level
Error with the pressurized tank ink sensor of each color. Error with key OFF).
failed, adjustment
the negatively pressurized tank ink sensor of each color.
contact your dealer. 3: During ink circulation pressure generation 4: During ink circulation
Negatively pressurized tank open air valve error.
pressure maintenance
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Do one of the following.
An ink cartridge that you will no longer be able to use after the
(1) Touch the [Close] button.
provisional registration period ends is mounted.
(2) Remove the applicable ink
* Check when the power is turned ON, when the unit is reset
The ink cartridge is not correct. cartridge.
(including wake-up), and when ink is loaded. Variation code 3 is also applicable
Use another model An ink cartridge that you will no longer be able to use after the If officially registered as is, this ink (3) Exceed the provisional
I005 2099 1 to 4 Variation code to the following:
ink provisional registration period ends is mounted. cartridge cannot be used. registration period (automatically
- 1: K color ink cartridge - R of KCRY units
Replace the ink cartridge. cleared)
- 2: C color ink cartridge
* For a permanent solution,
- 3: M color ink cartridge
replace with ink that matches the
- 4: Y color ink cartridge
machine information.
%s: Replace ink cartridge. After removing
The K color ink cartridge is empty.
the cartridge,
Replace ink (The K color pressurized tank ink level sensor did not turn ON even Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2100 No ink in cartridge do not reset it. It may cause trouble.
cartridge after the K color ink fuse solenoid valve was released for a prescribed ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
amount of time.)
the "ink color".
%s: Replace ink cartridge. After removing
The C color ink cartridge is empty.
the cartridge,
Replace ink (The C color pressurized tank ink level sensor did not turn ON even Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2101 No ink in cartridge do not reset it. It may cause trouble.
cartridge after the C color ink fuse solenoid valve was released for a prescribed ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
amount of time.)
the "ink color".
%s: Replace ink cartridge. After removing
The M color ink cartridge is empty.
the cartridge,
Replace ink (The M color pressurized tank ink level sensor did not turn ON even Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2102 No ink in cartridge do not reset it. It may cause trouble.
cartridge after the M color ink fuse solenoid valve was released for a prescribed ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
amount of time.)
the "ink color".
%s: Replace ink cartridge. After removing
The Y color ink cartridge is empty.
the cartridge,
Replace ink (The Y color pressurized tank ink level sensor did not turn ON even Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2103 No ink in cartridge do not reset it. It may cause trouble.
cartridge after the Y color ink fuse solenoid valve was released for a prescribed ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
amount of time.)
the "ink color".
Remove the ink cartridge for
which the incorrect color has
The position where the ink cartridge has been mounted is incorrect.
An ink cartridge of an incorrect color has been mounted in the position occurred. Lower BP for a user to replace ink
Z003 2104 Incorrect ink color (The cartridge has been mounted in the position for a different Different color ink is set. Replace the ink cartridge.
for the K color ink cartridge. * For a permanent solution, mount cartridges.
color.)
an ink cartridge of the appropriate
color.
Remove the ink cartridge for
which the incorrect color has
The position where the ink cartridge has been mounted is incorrect.
An ink cartridge of an incorrect color has been mounted in the position occurred. Lower BP for a user to replace ink
Z003 2105 Incorrect ink color (The cartridge has been mounted in the position for a different Different color ink is set. Replace the ink cartridge.
for the C color ink cartridge. * For a permanent solution, mount cartridges.
color.)
an ink cartridge of the appropriate
color.
Remove the ink cartridge for
which the incorrect color has
The position where the ink cartridge has been mounted is incorrect.
An ink cartridge of an incorrect color has been mounted in the position occurred. Lower BP for a user to replace ink
Z003 2106 Incorrect ink color (The cartridge has been mounted in the position for a different Different color ink is set. Replace the ink cartridge.
for the M color ink cartridge. * For a permanent solution, mount cartridges.
color.)
an ink cartridge of the appropriate
color.
Remove the ink cartridge for
which the incorrect color has
The position where the ink cartridge has been mounted is incorrect.
An ink cartridge of an incorrect color has been mounted in the position occurred. Lower BP for a user to replace ink
Z003 2107 Incorrect ink color (The cartridge has been mounted in the position for a different Different color ink is set. Replace the ink cartridge.
for the Y color ink cartridge. * For a permanent solution, mount cartridges.
color.)
an ink cartridge of the appropriate
color.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink An incorrect ink cartridge has been mounted in the position for the K * After this, mount an ink cartridge
Z004 2108 1 to 21 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. color ink cartridge. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink An incorrect ink cartridge has been mounted in the position for the C * After this, mount an ink cartridge
Z004 2109 1 to 21 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. color ink cartridge. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink An incorrect ink cartridge has been mounted in the position for the M * After this, mount an ink cartridge
Z004 2110 1 to 21 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. color ink cartridge. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink An incorrect ink cartridge has been mounted in the position for the Y * After this, mount an ink cartridge
Z004 2111 1 to 21 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. color ink cartridge. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink The ink cartridge mounted in the position for the K color ink cartridge * After this, mount an ink cartridge
Z004 2112 1 to 2 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. does not have a TAG. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink The ink cartridge mounted in the position for the C color ink cartridge * After this, mount an ink cartridge
Z004 2113 1 to 2 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. does not have a TAG. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink The ink cartridge mounted in the position for the M color ink cartridge * After this, mount an ink cartridge
Z004 2114 1 to 2 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. does not have a TAG. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

Remove the ink cartridge for

which the incompatibility has
occurred.
No ink cartridge for each color is not loaded in their positions.
The ink cartridge is not correct. Replace the ink The ink cartridge mounted in the position for the Y color ink cartridge * After this, mount an ink cartridge
Z004 2115 1 to 2 Incomp ink cartridge An ink cartridge without a TAG has been mounted in the ink
cartridge. does not have a TAG. of the appropriate type.
cartridge position of each color.
* For a permanent solution, mount
an ink cartridge of the appropriate
type.

%s: Replace ink cartridge. After removing

the cartridge,
Replace ink The K color ink cartridge is empty. Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2116 No ink in cartridge do not reset it. It may cause trouble.
cartridge (The remaining volume according to the TAG is -50%.) ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
the "ink color".
%s: Replace ink cartridge. After removing
the cartridge,
Replace ink The C color ink cartridge is empty. Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2117 No ink in cartridge do not reset it. It may cause trouble.
cartridge (The remaining volume according to the TAG is -50%.) ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
the "ink color".
%s: Replace ink cartridge. After removing
the cartridge,
Replace ink The M color ink cartridge is empty. Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2118 No ink in cartridge do not reset it. It may cause trouble.
cartridge (The remaining volume according to the TAG is -50%.) ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
the "ink color".
%s: Replace ink cartridge. After removing
the cartridge,
Replace ink Y color ink cartridge is empty. Remove the ink cartridge of no Lower BP for a user to replace ink
Y001 2119 No ink in cartridge do not reset it. It may cause trouble.
cartridge (The remaining volume according to the TAG is -50%.) ink. cartridges.
* A single letter (for example, "K", etc.) is placed in
the "ink color".
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

This is a non-Riso ink cartridge. Using non-Riso

ink may result in serious damage to the printer.
Using non-Riso ink may result in As this error occurs in a state
Generic consumable In a state where "Non RISO Ink Setting" under the administrator check your service provider's warranty/ service Generic consumable were loaded when use of generic consumable where there are no jobs, there is
W099 2124 Touch the [Yes] or [No] button.
warn setting is enabled, a generic ink cartridge has been mounted. agreement if any, as damage caused by non-Riso was enabled in administrative settings. no relation to the restarting of
supplies jobs.
could be excluded from coverage. Do you want to
use this ink?

Ink cartridge not An ink cartridge is not mounted in the position for the K color ink Load appropriate ink cartridge with
Z002 2125 No ink cartridge for each color is not loaded in their positions. Set ink cartridges.
loaded cartridge. TAG.
Ink cartridge not Load appropriate ink cartridge with
Z002 2126 No ink cartridge for each color is not loaded in their positions. Set ink cartridges. No ink cartridge is loaded in the cyan ink position.
loaded TAG.
Ink cartridge not Load appropriate ink cartridge with
Z002 2127 No ink cartridge for each color is not loaded in their positions. Set ink cartridges. No ink cartridge is loaded in the magenta ink position.
loaded TAG.
Ink cartridge not Load appropriate ink cartridge with
Z002 2128 No ink cartridge for each color is not loaded in their positions. Set ink cartridges. No ink cartridge is loaded in the yellow ink position.
loaded TAG.

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C1 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2146 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C2 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2147 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C3 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2148 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C4 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2149 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C5 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2150 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head C6 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2151 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2152 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2153 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2154 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2155 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2156 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head M is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2157 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y1 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2158 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y2 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2159 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y3 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2160 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y4 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2161 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y5 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2162 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The ink temperature detected with the thermistor on the ink inlet side
or the ink outlet side of head Y6 is beyond the specified range.
System error occurs.
(The thermistor may have a broken or clamped wire)
Reboot by pressing the The HDR sub CPU is the sub
Head thermistor Thermistors at the ink inflow side of each head error Thermistors at Variation code: detected with the following combinations Turn OFF the printer (Sub power
S005 2163 1 to 4 power key on the operation panel. If recovery has CPU of the head control PCB
error the ink outflow side of each head error - 1: Ink inlet side + engine control CPU key OFF)
failed, (HDR PCB).
- 2: Ink outlet side + engine control CPU
contact your dealer.
- 3: Ink inlet side + HDR sub CPU
- 4: Ink outlet side + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C1 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C1 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2236 1 to 4 Hardware error power key on the operation panel. If recovery has of head C1 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C2 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C2 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2237 1 to 4 Hardware error power key on the operation panel. If recovery has of head C2 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C3 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C3 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2238 1 to 4 Hardware error power key on the operation panel. If recovery has of head C3 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C4 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C4 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2239 1 to 4 Hardware error power key on the operation panel. If recovery has of head C4 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C5 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C5 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2240 1 to 4 Hardware error power key on the operation panel. If recovery has of head C5 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head C6 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had C6 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2241 1 to 4 Hardware error power key on the operation panel. If recovery has of head C6 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M1 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M1 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2242 1 to 4 Hardware error power key on the operation panel. If recovery has of head M1 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M2 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M2 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2243 1 to 4 Hardware error power key on the operation panel. If recovery has of head M2 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M3 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M3 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2244 1 to 4 Hardware error power key on the operation panel. If recovery has of head M3 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M4 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M4 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2245 1 to 4 Hardware error power key on the operation panel. If recovery has of head M4 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M5 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M5 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2246 1 to 4 Hardware error power key on the operation panel. If recovery has of head M5 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head M6 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had M6 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2247 1 to 4 Hardware error power key on the operation panel. If recovery has of head M6 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y1 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y1 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2248 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y1 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y2 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y2 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2249 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y2 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y3 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y3 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2250 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y3 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y4 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y4 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2251 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y4 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y5 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y5 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2252 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y5 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

The engine control CPU or the HDR sub CPU of the head control
PCB (HDR PCB) has detected that the acquired nozzle drive voltage
Database access error in HDD TAG communication error
of head Y6 is deviated from the configured print head drive voltage.
The engine PCB version and firmware do not match.
System error occurs. (The difference between the nozzle drive voltage of had Y6 acquired
Voltage error of each head
Reboot by pressing the from the head control PCB (HDR PCB) and the nozzle drive voltage
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2253 1 to 4 Hardware error power key on the operation panel. If recovery has of head Y6 configured to the register exceeded 5 V.)
Multi finisher communication error key OFF).
failed, Variation code: detected with the following combinations
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Positive end voltage error + engine control CPU
communication error
- 2: Negative end voltage error + engine control CPU
Etc.
- 3: Positive end voltage error + HDR sub CPU
- 4: Negative end voltage error + HDR sub CPU

Database access error in HDD TAG communication error

Drive waveform data setting for nozzle row 1/row 2 of head K1 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2260 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.) Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for nozzle row 1/row 2 of head K2 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2261 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.) Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for nozzle row 1/row 2 of head K3 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2262 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured. Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for nozzle row 1/row 2 of head K4 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2263 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.) Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Database access error in HDD TAG communication error
Drive waveform data setting for nozzle row 1/row 2 of head K5 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2264 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.) Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for nozzle row 1/row 2 of head K6 did not
The engine PCB version and firmware do not match.
System error occurs. end successfully. Release using the reset key is not
Voltage error of each head
Reboot by pressing the (The DONE signal does not become active even when allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2265 1 to 2 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.) Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, Variation code: on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 1: Head nozzle row 1 (An error of color C occurs.)
communication error
- 2: Head nozzle row 2
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C1 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2266 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C2 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2267 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C3 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2268 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C4 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2269 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C5 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2270 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head C6 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2271 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2272 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2273 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2274 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2275 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2276 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head M did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2277 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y1 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2278 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y2 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2279 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y3 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2280 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y4 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2281 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y5 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2282 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Database access error in HDD TAG communication error
Drive waveform data setting for the nozzle row of head Y6 did not end
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. successfully.
Voltage error of each head allowed.
Reboot by pressing the (The DONE signal does not become active even when
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2283 1 Hardware error power key on the operation panel. If recovery has drive waveform data is configured.)
Multi finisher communication error key OFF). being inherited from the EX,
failed, Variation code:
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 1: Head nozzle row
communication error vacant.
- 2: -
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K1 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2296 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K2 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2297 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K3 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2298 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K4 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2299 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K5 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2300 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs. Resetting of the drive waveform data for nozzle row 1/row 2 of head Release using the reset key is not
Voltage error of each head
Reboot by pressing the K6 did not end successfully. allowed.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 2301 1 to 2 Hardware error power key on the operation panel. If recovery has Variation code: Variation code 2 does not occur
Multi finisher communication error key OFF).
failed, - 1: Head nozzle row 1 on units where color K is 300 dpi.
Offset staple paper ejection communication error Vendor
contact your dealer. - 2: Head nozzle row 2 (An error of color C occurs.)
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C1
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2302 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C2
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2303 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C3
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2304 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C4
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2305 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C5
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2306 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head C6
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2307 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2308 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2309 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2310 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2311 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2312 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head M did
Voltage error of each head allowed.
Reboot by pressing the not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2313 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y1
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2314 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y2
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2315 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y3
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2316 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y4
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2317 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y5
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2318 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Release using the reset key is not
System error occurs. Resetting of the drive waveform data for the nozzle row of head Y6
Voltage error of each head allowed.
Reboot by pressing the did not end successfully.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power Due to the error specifications
S098 2319 1 Hardware error power key on the operation panel. If recovery has Variation code:
Multi finisher communication error key OFF). being inherited from the EX,
failed, - 1: Head nozzle row
Offset staple paper ejection communication error Vendor variation code: 2 is being kept
contact your dealer. - 2: -
communication error vacant.
Etc.
Head C power supply error
The control PCB (HDR PCB) detected a power supply error of head
C.
Variation code:
- 1: 5 V power supply error of Head 1
- 2: 5 V power supply error of Head 2
Database access error in HDD TAG communication error - 3: 5 V power supply error of Head 3
The engine PCB version and firmware do not match. - 4: 5 V power supply error of Head 4
System error occurs.
Voltage error of each head - 5: 5 V power supply error of Head 5
Reboot by pressing the
Driving wave data of each head nozzle error - 6: 5 V power supply error of Head 6 Turn OFF the printer (Sub power
S098 2339 1 to 16 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error - 7: 5 V power supply error common to all heads key OFF).
failed,
Offset staple paper ejection communication error Vendor - 8: Unexpected 5 V power supply error
contact your dealer.
communication error - 9: 24 V power supply error of Head 1
Etc. - 10: 24 V power supply error of Head 2
- 11: 24 V power supply error of Head 3
- 12: 24 V power supply error of Head 4
- 13: 24 V power supply error of Head 5
- 14: 24 V power supply error of Head 6
- 15: 24 V power supply error common to all heads
- 16: Unexpected 24 V power supply error

Head M power supply error

The control PCB (HDR PCB) detected a power supply error of head
M.
Variation code:
- 1: 5 V power supply error of Head 1
- 2: 5 V power supply error of Head 2
Database access error in HDD TAG communication error - 3: 5 V power supply error of Head 3
The engine PCB version and firmware do not match. - 4: 5 V power supply error of Head 4
System error occurs.
Voltage error of each head - 5: 5 V power supply error of Head 5
Reboot by pressing the
Driving wave data of each head nozzle error - 6: 5 V power supply error of Head 6 Turn OFF the printer (Sub power
S098 2340 1 to 16 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error - 7: 5 V power supply error common to all heads key OFF).
failed,
Offset staple paper ejection communication error Vendor - 8: Unexpected 5 V power supply error
contact your dealer.
communication error - 9: 24 V power supply error of Head 1
Etc. - 10: 24 V power supply error of Head 2
- 11: 24 V power supply error of Head 3
- 12: 24 V power supply error of Head 4
- 13: 24 V power supply error of Head 5
- 14: 24 V power supply error of Head 6
- 15: 24 V power supply error common to all heads
- 16: Unexpected 24 V power supply error

Head Y power supply error

The control PCB (HDR PCB) detected a power supply error of head
Y.
Variation code:
- 1: 5 V power supply error of Head 1
- 2: 5 V power supply error of Head 2
Database access error in HDD TAG communication error - 3: 5 V power supply error of Head 3
The engine PCB version and firmware do not match. - 4: 5 V power supply error of Head 4
System error occurs.
Voltage error of each head - 5: 5 V power supply error of Head 5
Reboot by pressing the
Driving wave data of each head nozzle error - 6: 5 V power supply error of Head 6 Turn OFF the printer (Sub power
S098 2341 1 to 16 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error - 7: 5 V power supply error common to all heads key OFF).
failed,
Offset staple paper ejection communication error Vendor - 8: Unexpected 5 V power supply error
contact your dealer.
communication error - 9: 24 V power supply error of Head 1
Etc. - 10: 24 V power supply error of Head 2
- 11: 24 V power supply error of Head 3
- 12: 24 V power supply error of Head 4
- 13: 24 V power supply error of Head 5
- 14: 24 V power supply error of Head 6
- 15: 24 V power supply error common to all heads
- 16: Unexpected 24 V power supply error

Display a warning screen and do

not allow the user to continue. The
error will not be reset until the K
ink is removed.
Although the administrator has allowed the use of non- RISO ink for Display in cases when the Non
Incorrect Ink Although the administrator has allowed use of a non-RISO ink, the Replace the ink cartridge or check with your color K, the user did not agree. Mount an appropriate ink RISO Ink Setting is "Allow" and the
Z060 2375
Cartridge user did not agree. administrator. (In cases when the Non RISO Ink Setting is "Allow" and cartridge. user has selected "No" on the
the user has selected "No" on the W099 error screen.) W099 error screen.
As this error occurs in a state
where there are no jobs, there is
no relation to the restarting of
jobs.

Display a warning screen and do

not allow the user to continue. The
error will not be reset until the C
ink is removed.
Although the administrator has allowed the use of non- RISO ink for Display in cases when the Non
Incorrect Ink Although the administrator has allowed use of a non-RISO ink, the Replace the ink cartridge or check with your color C, the user did not agree. Mount an appropriate ink RISO Ink Setting is "Allow" and the
Z060 2376
Cartridge user did not agree. administrator. (In cases when the Non RISO Ink Setting is "Allow" and cartridge. user has selected "No" on the
the user has selected "No" on the W099 error screen.) W099 error screen.
As this error occurs in a state
where there are no jobs, there is
no relation to the restarting of
jobs.

Display a warning screen and do

not allow the user to continue. The
error will not be reset until the M
ink is removed.
Although the administrator has allowed the use of non- RISO ink for Display in cases when the Non
Incorrect Ink Although the administrator has allowed use of a non-RISO ink, the Replace the ink cartridge or check with your color M, the user did not agree. Mount an appropriate ink RISO Ink Setting is "Allow" and the
Z060 2377
Cartridge user did not agree. administrator. (In cases when the Non RISO Ink Setting is "Allow" and cartridge. user has selected "No" on the
the user has selected "No" on the W099 error screen.) W099 error screen.
As this error occurs in a state
where there are no jobs, there is
no relation to the restarting of
jobs.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Display a warning screen and do

not allow the user to continue. The
error will not be reset until the Y
ink is removed.
Although the administrator has allowed the use of non- RISO ink for Display in cases when the Non
Incorrect Ink Although the administrator has allowed use of a non-RISO ink, the Replace the ink cartridge or check with your color Y, the user did not agree. Mount an appropriate ink RISO Ink Setting is "Allow" and the
Z060 2378
Cartridge user did not agree. administrator. (In cases when the Non RISO Ink Setting is "Allow" and cartridge. user has selected "No" on the
the user has selected "No" on the W099 error screen.) W099 error screen.
As this error occurs in a state
where there are no jobs, there is
no relation to the restarting of
jobs.

The ink expiration date of K color ink has expired.

The year and month resulting by adding the expiration date to the
The expiration date for "ink color" ink is nearing.
manufacturing date stored in the ink tag is earlier than the year and Touch the [Close] button
Replace the ink cartridge as soon as possible. *
I020 2380 Near ink expire date The ink expiration date has expired. date retained by the printer. In addition the usage expiration date has * For a permanent solution,
A single letter (for example, "K", etc.) is placed in
not expired. [Manufacturing date + expiration date + usage expiration replace the ink cartridge.
the "ink color".
date] ≧ [Year and month of printer] > [Manufacturing date
+ expiration date]

The ink expiration date of C color ink has expired. The year and
month resulting by adding the expiration date to the manufacturing
The expiration date for "ink color" ink is nearing. date stored in the ink tag is
earlier than the year and date retained by the printer. In addition the Touch the [Close] button
Replace the ink cartridge as soon as possible. *
I020 2381 Near ink expire date The ink expiration date has expired. usage expiration date has not expired. [Manufacturing date + * For a permanent solution,
A single letter (for example, "K", etc.) is placed in
expiration date + usage expiration replace the ink cartridge.
the "ink color".
date] ≧ [Year and month of printer] > [Manufacturing date
+ expiration date]
The ink expiration date of M color ink has expired. The year and
month resulting by adding the expiration date to the manufacturing
The expiration date for "ink color" ink is nearing. date stored in the ink tag is
earlier than the year and date retained by the printer. In addition the Touch the [Close] button
Replace the ink cartridge as soon as possible. *
I020 2382 Near ink expire date The ink expiration date has expired. usage expiration date has not expired. [Manufacturing date + * For a permanent solution,
A single letter (for example, "K", etc.) is placed in
expiration date + usage expiration replace the ink cartridge.
the "ink color".
date] ≧ [Year and month of printer] > [Manufacturing date
+ expiration date]

The ink expiration date of Y color ink has expired.

The year and month resulting by adding the expiration date to the
The expiration date for "ink color" ink is nearing.
manufacturing date stored in the ink tag is earlier than the year and Touch the [Close] button
Replace the ink cartridge as soon as possible. *
I020 2383 Near ink expire date The ink expiration date has expired. date retained by the printer. In addition the usage expiration date has * For a permanent solution,
A single letter (for example, "K", etc.) is placed in
not expired. [Manufacturing date + expiration date + usage expiration replace the ink cartridge.
the "ink color".
date] ≧ [Year and month of printer] > [Manufacturing date
+ expiration date]

The expiration date for "ink color" ink is nearing. The ink expiration date of K color ink has expired.
Touch the [Close] button
Replace the ink cartridge as soon as possible. * The expiration date input by the user is earlier than the year and date
I020 2385 Near ink expire date The ink expiration date has expired. * For a permanent solution,
A single letter (for example, "K", etc.) is placed in retained by the printer.
replace the ink cartridge.
the "ink color". [Year and month of printer] > [Expiration date]

The expiration date for "ink color" ink is nearing. The ink expiration date of C color ink has expired.
Touch the [Close] button
Replace the ink cartridge as soon as possible. * The expiration date input by the user is earlier than the year and date
I020 2386 Near ink expire date The ink expiration date has expired. * For a permanent solution,
A single letter (for example, "K", etc.) is placed in retained by the printer.
replace the ink cartridge.
the "ink color". [Year and month of printer] > [Expiration date]

The expiration date for "ink color" ink is nearing. The ink expiration date of M color ink has expired.
Touch the [Close] button
Replace the ink cartridge as soon as possible. * The expiration date input by the user is earlier than the year and date
I020 2387 Near ink expire date The ink expiration date has expired. * For a permanent solution,
A single letter (for example, "K", etc.) is placed in retained by the printer.
replace the ink cartridge.
the "ink color". [Year and month of printer] > [Expiration date]

The expiration date for "ink color" ink is nearing. The ink expiration date of Y color ink has expired.
Touch the [Close] button
Replace the ink cartridge as soon as possible. * The expiration date input by the user is earlier than the year and date
I020 2388 Near ink expire date The ink expiration date has expired. * For a permanent solution,
A single letter (for example, "K", etc.) is placed in retained by the printer.
replace the ink cartridge.
the "ink color". [Year and month of printer] > [Expiration date]

The usage expiration date of K color ink has expired.

The year and month resulting by adding the expiration date and usage
The expiration date for "ink color" has expired. Lower BP for a user to replace ink
Ink consumption expiration date to the manufacturing date stored in the ink Tag is Remove the ink cartridge of no
Y020 2390 The ink usage expiration date has expired. Replace the ink cartridge. * A single letter (for cartridges.
expired earlier than the year and date retained by the printer. ink.
example, "K", etc.) is placed in the "ink color". 6 Type code W: Warning
[Year and month of printer] > [Manufacturing date + expiration date +
usage expiration date]

The usage expiration date of C color ink has expired. The year and
month resulting by adding the expiration date and usage expiration
The expiration date for "ink color" has expired. Lower BP for a user to replace ink
Ink consumption date to the manufacturing date stored in the ink Tag is earlier than the Remove the ink cartridge of no
Y020 2391 The ink usage expiration date has expired. Replace the ink cartridge. * A single letter (for cartridges.
expired year and date retained by the printer. ink.
example, "K", etc.) is placed in the "ink color". 6 Type code W: Warning
[Year and month of printer] > [Manufacturing date + expiration date +
usage expiration date]

The usage expiration date of M color ink has expired. The year and
month resulting by adding the expiration date and usage expiration
The expiration date for "ink color" has expired. Lower the BP to urge the user to
Ink consumption date to the manufacturing date stored in the ink Tag is earlier than the Remove the ink cartridge of no
Y020 2392 The ink usage expiration date has expired. Replace the ink cartridge. * A single letter (for replace the ink cartridge.
expired year and date retained by the printer. ink.
example, "K", etc.) is placed in the "ink color". 6 Type code W: Warning
[Year and month of printer] > [Manufacturing date + expiration date +
usage expiration date]

The usage expiration date of Y color ink has expired.

The year and month resulting by adding the expiration date and usage
The expiration date for "ink color" has expired. Lower BP for a user to replace ink
Ink consumption expiration date to the manufacturing date stored in the ink Tag is Remove the ink cartridge of no
Y020 2393 The ink usage expiration date has expired. Replace the ink cartridge. * A single letter (for cartridges.
expired earlier than the year and date retained by the printer. ink.
example, "K", etc.) is placed in the "ink color". 6 Type code W: Warning
[Year and month of printer] > [Manufacturing date + expiration date +
usage expiration date]

h 2999 (Optional Paper Feed Related)

Print has been paused as the envelope feeding

unit was loaded.
(The paper thickness of the standard paper feed The small size envelope feeding device was mounted (placed on top
Do one of the following.
The envelope feeding unit was mounted (placed on top of the tray was changed to "'Paper Thickness'".) of the standard paper feed tray) during print operation.
EVF check (1) Touch the [Continue] button.
W572 2700 standard paper feed tray) during print operation (*). To continue, touch the [Continue] button. * The * When the small size envelope feed tray is mounted, change the
(Connect) (2) Touch the [Stop] button.
* Operation inclusive of print from the tray. thickness of the type of paper configured with thickness of the type of paper. Pause print in order to change the
(3) Job is deleted.
TM0-22-6-001 "Paper thickness when EVF is thickness of the type of paper.
mounted" (for example, "envelope", etc.) is placed
in "Paper Thickness".

Print has been paused as the envelope feeding The small size envelope feeding device was removed (taken off of the
Do one of the following.
The envelope feeding unit was removed (taken off of the standard unit was removed. standard paper feed tray) during print operation.
(1) Touch the [Continue] button.
W573 2701 EVF check (Detach) paper feed tray) during print operation (*). (The paper thickness of the standard paper feed * When the small size envelope feed tray is removed, change the 7 Type code I: Information
(2) Touch the [Stop] button.
* Operation inclusive of print from the tray. tray was changed to "Standard".) thickness of the type of paper. Pause print in order to change the
(3) Job is deleted.
To continue, touch the [Continue] button. thickness of the type of paper.
Buttons indicate paper jam locations. To
EVF P-Jam (Not An unreached jam has occurred within the small size envelope The jam detection sensor of the small size envelope feeding device
X570 2702 display how to fix, touch the button. Touch the TBD
reach) feeding device. does not turn ON within a prescribed amount of time.
button to display the error reset method.
Buttons indicate paper jam locations. To
EVF P-Jam An original remaining jam has occurred within the small size The jam detection sensor of the small size envelope feeding device
X571 2703 display how to fix, touch the button. Touch the TBD
(Remain) envelope feeding device. does not turn OFF within a prescribed amount of time.
button to display the error reset method.
3999 (Optional Paper Ejection Related)
System error occurs.
Reboot by pressing the After operation has been started, the decurler home sensor
Interface module Error with decurler home sensor of the multifunction Turn OFF the printer (Sub power
S019 3000 power key on the operation panel. If recovery has (Dec.1Home SNR) does not turn OFF after 300 msec.
error finisher. key OFF).
failed, * Detected with the multifunction finisher.
contact your dealer.
After operation has been started, the decurler home sensor does not
turn ON after a prescribed amount of time.
System error occurs.
- After detecting that Dec.1Home SNR has been turned OFF,
Reboot by pressing the
Interface module Error with decurler home sensor of the multifunction Dec.2Home SNR does not turn ON even after the elapse of 1000 Turn OFF the printer (Sub power
S019 3001 power key on the operation panel. If recovery has
error finisher. msec key OFF).
failed,
- After a stop following the Dec.1Home SNR was turned ON, the
contact your dealer.
Dec.2Home SNR is not turned ON
* Detected with the multifunction finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The following sensor errors can

be reset for the hardware by
pressing the reset key.
・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
A problem has occurred with the puncher
finisher. cannot be reset for the hardware
unit of the finisher. After operation has been started, the puncher home sensor (Punch
Error with move home sensor of puncher unit of Press the Reset key (refer to by pressing the reset key.
System error occurs. Home SNR) does not turn ON after 1000 msec.
multifunction finisher. remarks), or turn OFF the power However, as it will be possible to
U011 3002 Punch unit error Press the Reset key, or * Detected with the multifunction finisher.
Error with side registration home sensor of puncher unit of supply. (Turn OFF the sub power print without using the puncher,
turn the power off and on again on the operation * Although this is a type U error, the error cannot be reset for the
multifunction finisher. key.) reset the error by pressing the
panel. hardware by pressing the reset key.
Error with side registration sensor of puncher unit of reset key while retaining the error
If recovery has failed, contact your dealer.
multifunction finisher. with the software.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

The following sensor errors can

be reset for the hardware by
pressing the reset key.
・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
finisher. A problem has occurred with the puncher cannot be reset for the hardware
After operation has been started, the puncher home sensor (Punch
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
Home SNR) does not turn OFF after 1000 msec.
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3003 Punch unit error * Detected with the multifunction finisher.
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
* Although this is a type U error, the error cannot be reset for the
multifunction finisher. panel. key.) reset the error by pressing the
hardware by pressing the reset key.
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
multifunction finisher. with the software.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

The following sensor errors can

be reset for the hardware by
pressing the reset key.
After operation has been started, the puncher move home sensor ・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
does not turn OFF after a prescribed amount of time.
finisher. A problem has occurred with the puncher cannot be reset for the hardware
- After operation has been started, the Punch Move Home
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
SNR does not turn OFF after 1000 (100*) msec
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3004 Punch unit error - After stopping upon detecting that the Punch Move Home SNR has
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
turned OFF, the Puncher Move Home SNR does not turn OFF
multifunction finisher. panel. key.) reset the error by pressing the
* Detected by the multifunction finisher.
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
* Although this is a type U error, the error cannot be reset for the
multifunction finisher. with the software.
hardware by pressing the reset key.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

The following sensor errors can

be reset for the hardware by
pressing the reset key.
After operation has been started, the puncher move home sensor ・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
does not turn ON after a prescribed amount of time.
finisher. A problem has occurred with the puncher cannot be reset for the hardware
- After operation has been started, the Punch Move Home
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
SNR does not turn ON after 400 (300*500**) msec
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3005 Punch unit error - After stopping upon detecting that the Punch Move Home SNR has
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
turned ON, the Puncher Move Home SNR does not turn ON
multifunction finisher. panel. key.) reset the error by pressing the
* Detected by the multifunction finisher.
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
* Although this is a type U error, the error cannot be reset for the
multifunction finisher. with the software.
hardware by pressing the reset key.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

The following sensor errors can

be reset for the hardware by
pressing the reset key.
After operation has been started, the side registration home sensor ・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
does not turn OFF after a prescribed amount of time.
finisher. A problem has occurred with the puncher cannot be reset for the hardware
- After operation has been started, the Side Regi Home
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
SNR does not turn OFF after 1000 msec
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3006 Punch unit error - After stopping upon detecting that the Side Regi Home SNR has
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
turned OFF, the Side Regi Home SNR does not turn OFF
multifunction finisher. panel. key.) reset the error by pressing the
* Detected by the multifunction finisher.
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
* Although this is a type U error, the error cannot be reset for the
multifunction finisher. with the software.
hardware by pressing the reset key.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

The following sensor errors can

be reset for the hardware by
pressing the reset key.
After operation has been started, the side registration home sensor ・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
does not turn ON after a prescribed amount of time.
finisher. A problem has occurred with the puncher cannot be reset for the hardware
- After operation has been started, the Side Regi Home
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
SNR does not turn ON after 1000 or 300 msec
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3007 Punch unit error - After stopping upon detecting that the Side Regi Home SNR has
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
turned ON, the Side Regi Home SNR does not turn ON
multifunction finisher. panel. key.) reset the error by pressing the
* Detected by the multifunction finisher.
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
* Although this is a type U error, the error cannot be reset for the
multifunction finisher. with the software.
hardware by pressing the reset key.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

Multifunction finisher firmware

download error Error with multifunction finisher download data. Press the Reset key, or turn OFF
Downloading error
U193 3015 Download error of multifunction finisher firmware. To continue downloading, press the start key. (When starting the download, a data error has been detected during the power supply. (Turn OFF the
(FIN)
After downloading the firmware, confirm its the integrity check of the download data.) sub power key.)
version.

Database access error in HDD TAG communication error

The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Reboot of multifunction
Reboot by pressing the The operating mode of the multifunction finisher does not
Driving wave data of each head nozzle error Turn OFF the printer (Sub power finisher required.
S098 3020 Hardware error power key on the operation panel. If recovery has transition properly.
Multi finisher communication error key OFF). Release using the reset key is not
failed, * Normal mode <-> Test mode
Offset staple paper ejection communication error Vendor allowed.
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head An error has occurred with the device for communication between the
Reboot by pressing the
Driving wave data of each head nozzle error "control software for communication with the finisher" and the Turn OFF the printer (Sub power
S098 3021 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error multifunction finisher. key OFF).
failed,
Offset staple paper ejection communication error Vendor (parity, framing, overrun error)
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head Reboot of multifunction
Reboot by pressing the Although an attempt was made to configure the adjustment values of
Driving wave data of each head nozzle error Turn OFF the printer (Sub power finisher required.
S098 3022 Hardware error power key on the operation panel. If recovery has the multifunction finisher, the value could not be configured properly.
Multi finisher communication error key OFF). Release using the reset key is not
failed, (A setting error was notified from the multifunction finisher.)
Offset staple paper ejection communication error Vendor allowed.
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head It is only possible to activate the multifunction finisher in the firmware Reboot of multifunction
Reboot by pressing the
Driving wave data of each head nozzle error download mode Turn OFF the printer (Sub power finisher required.
S098 3023 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error (It is necessary to download the firmware for the multifunction key OFF). Release using the reset key is not
failed,
Offset staple paper ejection communication error Vendor finisher) allowed.
contact your dealer.
communication error
Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
A failure has occurred with the I/F between the "Print Sequence
related Software" and the "control software for communication with
Engine-PMS communication error Maintenance unit controlling
the finisher".
software error Ink circulation unit controlling software error Paper
Variation code:
feed system software error
System error occurs. - 1: The timing of the multifunction finisher I/F function executed from
Error controlling software error Print controlling software error Print
Reboot by pressing the the "Print Sequence related Software" differs from the sequence
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 3030 1 to 2 Software error power key on the operation panel. If recovery has defined by the specifications for the I/F between the "Print Sequence
controlling software error key OFF).
failed, related Software" and the "control software for communication with
Power supply controlling software error Count controlling software
contact your dealer. the finisher"
error Resident process of PMS is down.
- 2: The parameters configured from the "Print Sequence related
Multi finisher communication error
Software" are not defined by the specifications for the I/F between the
Offset staple paper ejection communication error Etc.
"Print Sequence related Software" and the "control software for
communication with the finisher"

Multi-finisher communication error

Variation code:
- 1: Communication sequence error (The timing of the command
received from the multifunction finisher differs from the sequence
defined by the multifunction finisher I/F specifications)
- 2: Communication command error (The command received from
the multifunction finisher is not defined by the multifunction finisher I/F
specifications)
- 3: Communication parameter error (The parameters of the
command received from the multifunction finisher are not defined by
the multifunction finisher I/F specifications)
Engine-PMS communication error Maintenance unit controlling
- 4: ACK reception error (After the "control software for
software error Ink circulation unit controlling software error Paper
communication with the finisher" has sent a command, a state where
feed system software error
System error occurs. the ACK is not received from the multifunction finisher within 40 ms
Error controlling software error Print controlling software error Print
Reboot by pressing the continued for 3 times)
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 3031 1 to 9 Software error power key on the operation panel. If recovery has - 5: ACK sequence bit error (The sequence bit of the ACK in response
controlling software error key OFF).
failed, to the command sent by the "control software for communication with
Power supply controlling software error Count controlling software
contact your dealer. the finisher" differs)
error Resident process of PMS is down.
- 6: Command sequence bit error (The sequence bit of the command
Multi finisher communication error
received from the "control software for communication with the
Offset staple paper ejection communication error Etc.
finisher" differs from the expected value of the "control software for
communication with the finisher")
- 7: Command checksum error (The checksum value of the
command received from the "control software for communication with
the finisher" differs from the value calculated with the received value)
- 8: Command length error (The length defined for every multifunction
finisher command differs from the value of the command length
acquired upon reception of the command)
- 9: Synchronization sequence command packet error (A failure has
occurred with the communication between the "control software for
communication with the finisher" and the multifunction finisher)

Multi-finisher communication error

Variation code:
- 1: ACK reception error (After the "control software for
communication with the finisher" has sent a packet for the
Engine-PMS communication error Maintenance unit controlling synchronization sequence, a state where the ACK was not received
software error Ink circulation unit controlling software error Paper from the multifunction finisher within 1 s continued for 60 times)
feed system software error - 2: ACK sequence bit error (The sequence bit of the ACK issued by
System error occurs.
Error controlling software error Print controlling software error Print the multifunction finisher in response to the packet for the
Reboot by pressing the
reserving software error Image processing software error TAG synchronization sequence sent by the "control software for Turn OFF the printer (Sub power
S099 3032 1 to 5 Software error power key on the operation panel. If recovery has
controlling software error communication with the finisher" was "1") key OFF).
failed,
Power supply controlling software error Count controlling software - 3: No transmission buffer (An attempt was made to newly send a
contact your dealer.
error Resident process of PMS is down. command in a state where there is no free space within the
Multi finisher communication error transmission buffer)
Offset staple paper ejection communication error Etc. - 4: No reception buffer (A command was newly received in a state
where there is no free space within the reception buffer)
- 5: No finisher response (With the "control software for
communication with the finisher", a time-out has occurred while
waiting to receive a command from the multifunction finisher)

Print sequence related software I/F error

Variation code:
- 1: Sequence error (The timing of the multifunction finisher I/F
function executed by the "control software for communication with the
Engine-PMS communication error Maintenance unit controlling
finisher" differs from the sequence defined by the specifications for
software error Ink circulation unit controlling software error Paper
the I/F between the "Print Sequence related Software" and the "control
feed system software error
System error occurs. software for communication with the finisher")
Error controlling software error Print controlling software error Print
Reboot by pressing the - 2: Parameter error
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 3033 1 to 3 Software error power key on the operation panel. If recovery has (The parameters configured from the "control software for
controlling software error key OFF).
failed, communication with the finisher" are not defined by the specifications
Power supply controlling software error Count controlling software
contact your dealer. for the I/F between the "Print
error Resident process of PMS is down.
Sequence related Software" and the "control software for
Multi finisher communication error
communication with the finisher")
Offset staple paper ejection communication error Etc.
- 3: Communication time-out
(A time-out has occurred with the notification in response to the
request made to the "control software for communication with the
finisher")

Engine-PMS communication error Maintenance unit controlling

Engine-PMS communication error Maintenance unit controlling Multi-finisher communication error

software error Ink circulation unit controlling software error Paper Variation code:
feed system software error - 1: Possibility of an abnormal transition of states with the software
System error occurs.
Error controlling software error Print controlling software error Print - 2: Possibility of the I/O register being rewritten by the software
Reboot by pressing the
reserving software error Image processing software error TAG - 3: Detached power supply unit of the multifunction Turn OFF the printer (Sub power
S099 3036 1 to 6 Software error power key on the operation panel. If recovery has
controlling software error finisher key OFF).
failed,
Power supply controlling software error Count controlling software - 4: Possibility of the optional PCB being reset due to an electrical
contact your dealer.
error Resident process of PMS is down. cause
Multi finisher communication error - 5: Possibility of the I/O register being rewritten by the software
Offset staple paper ejection communication error Etc. - 6: Possibility of the I/O register being rewritten by the software

Engine-PMS communication error Maintenance unit controlling

Multi-finisher communication error
software error Ink circulation unit controlling software error Paper
Variation code:
feed system software error
System error occurs. - 1: Possibility of an abnormal transition of states with the software
Error controlling software error Print controlling software error Print
Reboot by pressing the - 2: Possibility of the I/O register being rewritten by the software
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 3037 1 to 6 Software error power key on the operation panel. If recovery has - 3: Possibility of an abnormal transition of states with the software
controlling software error key OFF).
failed, - 4: Possibility of the optional PCB being reset due to an electrical
Power supply controlling software error Count controlling software
contact your dealer. cause
error Resident process of PMS is down.
- 5: Possibility of the I/O register being rewritten by the software
Multi finisher communication error
- 6: Possibility of the I/O register being rewritten by the software
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

The following sensor errors can

be reset for the hardware by
pressing the reset key.
・Side registration sensor
Error with home sensor of puncher unit of multifunction The following sensor errors
After operation has been started, the side registration sensor does not
finisher. A problem has occurred with the puncher cannot be reset for the hardware
turn OFF after a prescribed amount of time.
Error with move home sensor of puncher unit of unit of the finisher. Press the Reset key (refer to by pressing the reset key.
- After operation has been started, the Side Regi SNR
multifunction finisher. Press the Reset key, or remarks), or turn OFF the power However, as it will be possible to
U011 3060 Punch unit error does not turn OFF after 500 msec
Error with side registration home sensor of puncher unit of turn the power off and on again on the operation supply. (Turn OFF the sub power print without using the puncher,
- After stopping upon detecting that the Side Regi SNR has turned
multifunction finisher. panel. key.) reset the error by pressing the
OFF, the Side Regi SNR has not been turned OFF
Error with side registration sensor of puncher unit of If recovery has failed, contact your dealer. reset key while retaining the error
* Detected by the multifunction finisher.
multifunction finisher. with the software.
・Puncher home sensor
・Puncher move home sensor
・Side registration home sensor

Error with stacker front position sensor of multifunction

finisher.
After operation has been started, the stacker front position sensor
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
does not turn ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Stacker Front Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3061 Staple unit error Position SNR does not turn ON after 500 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After operation has been started, the Stacker Front sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
Position N SNR does not turn ON after 500 msec
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
After operation has been started, the tamper home sensor does not
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
turn OFF after a prescribed amount of time. Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3062 Staple unit error - After stopping upon detecting that the Tamper Home SNR has the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
turned OFF, the Tamper Home SNR does not turn OFF sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
* Detected by the multifunction finisher.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the tamper home sensor Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3063 Staple unit error (Tamper Home SNR) does not turn ON after 800 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the end wall home sensor (End Wall Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3064 Staple unit error Home SNR) does not turn OFF after 100 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the end wall open sensor Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3065 Staple unit error (End Wall Open SNR) does not turn ON after 300 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the end wall home sensor (End Wall Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3066 Staple unit error Home SNR) does not turn ON after 300 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the end wall open sensor Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3067 Staple unit error (End Wall Open SNR) does not turn OFF after 100 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the eject clamp up sensor does not
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
turn OFF after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Eject Clamp Up Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3068 Staple unit error SNR does not turn OFF after 300 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Eject Clamp Up SNR has sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
turned OFF, the Eject Clamp Up SNR has not been turned OFF
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the eject clamp up sensor does not
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
turn ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Eject Clamp Up Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3069 Staple unit error SNR does not turn ON after 300 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Eject Clamp Up SNR has sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
turned ON, the Eject Clamp Up SNR has not been turned ON
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the shelf home sensor does not turn
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
OFF after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Shelf Home SNR Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3070 Staple unit error does not turn OFF after 300 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Shelf Home SNR has turned sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
OFF, the Shelf Home SNR has not been turned OFF
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the shelf home sensor does not turn
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Shelf Home SNR Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3071 Staple unit error does not turn ON after 300 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Shelf Home SNR has turned sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
ON, the Shelf Home SNR has not been turned ON
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the staple home sensor does not
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
turn ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- The transition from OFF to ON of the Staple Home SNR cannot be Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3072 Staple unit error detected within 450 ms after starting forward operation and the the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
Stapler Head Home SNR does not turn ON even once within 200 ms sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
after reverse operation of the Staple Mot
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the staple move home sensor does
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
not turn OFF after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Staple Move Home Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3073 Staple unit error SNR does not turn OFF after 150 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Staple Move Home SNR has sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
turned OFF, the Staple Move Home SNR does not turn OFF
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the staple move home sensor does
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
not turn ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Staple Move Home Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3074 Staple unit error SNR does not turn ON after 3000 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Staple Move Home SNR has sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
turned ON, the Staple Move Home SNR does not turn ON
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the staple center position sensor
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
does not turn ON after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Staple Center Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3075 Staple unit error Position SNR does not turn ON after 3000 (200*) msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Staple Center Position SNR sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
has turned ON, the Staple Center Position SNR does not turn ON
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
After operation has been started, the staple center position sensor
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
does not turn OFF after a prescribed amount of time.
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
- After operation has been started, the Staple Center Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3076 Staple unit error Position SNR does not turn OFF after 150 msec the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
- After stopping upon detecting that the Staple Center Position SNR sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
has turned OFF, the Staple Center Position SNR does not turn OFF
sensor error of multi-finisher. If recovery has failed, contact your dealer.
* Detected by the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler After operation has been started, the sub paddle home sensor does
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher. not turn ON after a prescribed amount of time.
Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or - After detecting that Sub Paddle Home SNR has been turned OFF,
U012 3077 Staple unit error the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation Sub Paddle Home SNR does not turn ON even after the elapse of 800
sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel. msec
sensor error of multi-finisher. If recovery has failed, contact your dealer. * Detected with the multifunction finisher.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
Error with stacker front position sensor of multifunction
finisher.
Tamper home sensor error of multi-finisher. End wall home sensor A problem has occurred with the stapler
error of multi-finisher. End wall open sensor error of multi-finisher. unit of the finisher.
After operation has been started, the sub paddle home sensor (Sub Press the Reset key, or turn OFF
Eject clamp-up sensor error of multi-finisher. Shelf home sensor Press the Reset key, or
U012 3078 Staple unit error Paddle Home SNR) does not turn OFF after 300 msec. the power supply. (Turn OFF the
error of multi-finisher. turn the power off and on again on the operation
* Detected with the multifunction finisher. sub power key.)
Staple home sensor error of multi-finisher. Staple move home panel.
sensor error of multi-finisher. If recovery has failed, contact your dealer.
Staple center position sensor error of multi-finisher. Sub-puddle
home sensor error of multi-finisher.
A problem has occurred with the 3-fold After operation has been started, end guide home sensor 1 does not
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. turn OFF after a prescribed amount of time.
Press the Reset key, or turn OFF
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or - Upon starting to move End Guide 1 from the the Home position, after
U014 3079 3-fold tray error the power supply. (Turn OFF the
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation starting End Guide MOT 1, End Guide Home SNR 1 does not turn
sub power key.)
3-fold tray of multifunction finisher not available for use. panel. OFF within 40 msec
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
A problem has occurred with the 3-fold After operation has been started, end guide home sensor 2 does not
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. turn OFF after a prescribed amount of time.
Press the Reset key, or turn OFF
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or - Upon starting to move End Guide 2 from the the Home position, after
U014 3080 3-fold tray error the power supply. (Turn OFF the
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation starting End Guide MOT 2, End Guide Home SNR 2 does not turn
sub power key.)
3-fold tray of multifunction finisher not available for use. panel. OFF within 40 msec
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
A problem has occurred with the 3-fold After operation has been started, end guide home sensor 1 does not
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. turn ON after a prescribed amount of time.
Press the Reset key, or turn OFF
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or - Upon starting to move End Guide 1 from the the Home position, after
U014 3081 3-fold tray error the power supply. (Turn OFF the
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation starting End Guide MOT 1, End Guide Home SNR 1 does not turn ON
sub power key.)
3-fold tray of multifunction finisher not available for use. panel. within a prescribed amount of time
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
A problem has occurred with the 3-fold After operation has been started, end guide home sensor 2 does not
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. turn ON after a prescribed amount of time.
Press the Reset key, or turn OFF
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or - Upon starting to move End Guide 1 from the the Home position, after
U014 3082 3-fold tray error the power supply. (Turn OFF the
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation starting End Guide MOT 1, End Guide Home SNR 1 does not turn ON
sub power key.)
3-fold tray of multifunction finisher not available for use. panel. within a prescribed amount of time
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
A problem has occurred with the 3-fold
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. The envelope folder tray interlock (Envelop Tray Interlock) SW does
Press the Reset key, or turn OFF
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or not turn OFF even after a prescribed amount of time has elapsed
U014 3083 3-fold tray error the power supply. (Turn OFF the
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation from when the tray latch solenoid has been turned ON.
sub power key.)
3-fold tray of multifunction finisher not available for use. panel. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Error with the stack height sensor of the multifunction
A problem has occurred with the stacker
finisher. - After starting to lower the stacker tray, the stack height sensor
tray of the multifunction finisher.
Error with the tray height sensor of the multifunction (Stack Height SNR) does not turn OFF after the elapse of 500 msec. Press the Reset key, or turn OFF
Press the Reset key, or
U016 3084 Stacking tray error finisher. - After starting to raise the stacker tray, the tray height sensor (Tray the power supply. (Turn OFF the
turn the power off and on again on the operation
The stacker tray of the multifunction finisher has exceeded Hight SNR Lower) does not turn OFF after the elapse of 5000 msec. sub power key.)
panel.
the upper or lower limit position. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Stacker tray of multifunction finisher not available for use.
Error with the stack height sensor of the multifunction
A problem has occurred with the stacker
finisher.
tray of the multifunction finisher. The stacker tray has exceeded the upper limit position. (ON of the
Error with the tray height sensor of the multifunction Press the Reset key, or turn OFF
Press the Reset key, or Upper Limit SW has been detected after starting to raise the Stacker
U016 3085 Stacking tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation Tray)
The stacker tray of the multifunction finisher has exceeded sub power key.)
panel. * Detected by the multifunction finisher.
the upper or lower limit position.
If recovery has failed, contact your dealer.
Stacker tray of multifunction finisher not available for use.
Error with the stack height sensor of the multifunction
A problem has occurred with the stacker
finisher.
tray of the multifunction finisher. The stacker tray has exceeded the lower limit position. (ON of the
Error with the tray height sensor of the multifunction Press the Reset key, or turn OFF
Press the Reset key, or Lower Limit SW has been detected after starting to lower the Stacker
U016 3086 Stacking tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation Tray)
The stacker tray of the multifunction finisher has exceeded sub power key.)
panel. * Detected by the multifunction finisher.
the upper or lower limit position.
If recovery has failed, contact your dealer.
Stacker tray of multifunction finisher not available for use.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet
finisher. After operation has been started, the booklet tamper home sensor
tray of the finisher.
Error with booklet knife folding sensor of multifunction (front) does not turn ON after a prescribed amount of time. Press the Reset key, or turn OFF
Press the Reset key, or
U017 3087 Booklet tray error finisher. - Upon returning Booklet Tamper F to Home, the Tamper F Home the power supply. (Turn OFF the
turn the power off and on again on the operation
Error with booklet drawer set sensor of multifunction SNR does not turn ON within 1000 msec from when Mot is turned ON sub power key.)
panel.
finisher. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet
finisher. After operation has been started, the booklet tamper home sensor
tray of the finisher.
Error with booklet knife folding sensor of multifunction (front) does not turn OFF after a prescribed amount of time. Press the Reset key, or turn OFF
Press the Reset key, or
U017 3088 Booklet tray error finisher. - The Tamper F Home SNR does not turn OFF even after the Booklet the power supply. (Turn OFF the
turn the power off and on again on the operation
Error with booklet drawer set sensor of multifunction Tamper F MOT has output 75 pulses sub power key.)
panel.
finisher. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet After operation has been started, the booklet end guide home sensor
finisher.
tray of the finisher. does not turn OFF after a prescribed amount of time.
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or - The Booklet End Guide Home SNR does not turn OFF even after
U017 3089 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation 400 pulses have been output from the start of the Booklet End Guide
Error with booklet drawer set sensor of multifunction sub power key.)
panel. MOT
finisher.
If recovery has failed, contact your dealer. * Detected with the multifunction finisher.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet After operation has been started, the booklet end guide home sensor
finisher.
tray of the finisher. does not turn ON after a prescribed amount of time.
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or - Upon returning the Booklet End Guide to Home, the Booklet End
U017 3090 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation Guide Home SNR does not turn ON within 2000 msec from when Mot
Error with booklet drawer set sensor of multifunction sub power key.)
panel. is turned ON
finisher.
If recovery has failed, contact your dealer. * Detected with the multifunction finisher.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet
finisher. After operation has been started, the booklet tamper home sensor
tray of the finisher.
Error with booklet knife folding sensor of multifunction (rear) does not turn ON after a prescribed amount of time. Press the Reset key, or turn OFF
Press the Reset key, or
U017 3091 Booklet tray error finisher. - Upon returning Booklet Tamper R to Home, the Tamper R Home the power supply. (Turn OFF the
turn the power off and on again on the operation
Error with booklet drawer set sensor of multifunction SNR does not turn ON within 1000 msec from when Mot is turned ON sub power key.)
panel.
finisher. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet
finisher. After operation has been started, the booklet tamper home sensor
tray of the finisher.
Error with booklet knife folding sensor of multifunction (rear) does not turn OFF after a prescribed amount of time. Press the Reset key, or turn OFF
Press the Reset key, or
U017 3092 Booklet tray error finisher. - The Tamper R Home SNR does not turn OFF even after the Booklet the power supply. (Turn OFF the
turn the power off and on again on the operation
Error with booklet drawer set sensor of multifunction Tamper R MOT has output 75 pulses sub power key.)
panel.
finisher. * Detected with the multifunction finisher.
If recovery has failed, contact your dealer.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet After operation has been started, the knife folding sensor does not
finisher.
tray of the finisher. turn ON after a prescribed amount of time.
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or - At the time of the folding operation of the Booklet Knife, the Booklet
U017 3093 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation Folding SNR does not turn ON even after the elapse of 520 ms from
Error with booklet drawer set sensor of multifunction sub power key.)
panel. when the flapper SOL has been turned ON
finisher.
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet
finisher.
tray of the finisher. The booklet drawer set sensor is OFF when the front cover is closed.
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or - OPEN of the Booklet Drawer SNR has been detected upon closing
U017 3094 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation the Finisher Front Door Interlock
Error with booklet drawer set sensor of multifunction sub power key.)
panel. * Detected by the multifunction finisher.
finisher.
If recovery has failed, contact your dealer.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
After operation has been started, the booklet knife home sensor does
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet not turn ON after a prescribed amount of time.
finisher.
tray of the finisher. - Upon returning the Booklet Knife to Home, the Home SNR does not
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or turn ON even after the elapse of 900 ms from when the flapper SOL
U017 3095 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation has been turned ON
Error with booklet drawer set sensor of multifunction sub power key.)
panel. - When the the Knife Home SNR = OFF when starting the knife
finisher.
If recovery has failed, contact your dealer. folding operation during a Booklet Job
Error with booklet knife home sensor of multifunction
* Detected by the multifunction finisher.
finisher.
Error with stapler of of multifunction finisher.
Error with booklet tamper home sensor (front rear) of the
multifunction finisher.
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet After operation has been started, the booklet knife home sensor does
finisher.
tray of the finisher. not turn OFF after a prescribed amount of time.
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or - At the time of the Booklet Knife withdrawing from its position, the
U017 3096 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation Home SNR does not turn OFF even after the elapse of 150 ms from
Error with booklet drawer set sensor of multifunction sub power key.)
panel. when the flapper SOL has been turned ON
finisher.
If recovery has failed, contact your dealer. * Detected by the multifunction finisher.
Error with booklet knife home sensor of multifunction
finisher.
Error with stapler of of multifunction finisher.

The stapler does not operate even after the booklet staple start signal
has been sent.
Error with booklet tamper home sensor (front rear) of the
- When the Stapler Ready signal does not become Not Ready within a
multifunction finisher.
prescribed amount of time from when the Booklet Staple Start signal
Error with booklet end guide home sensor of multifunction
A problem has occurred with the booklet has been turned ON (= when the Staple will not operate)
finisher.
tray of the finisher. - When after detecting the Stapler NG, the Ready signal is still Not
Error with booklet knife folding sensor of multifunction Press the Reset key, or turn OFF
Press the Reset key, or Ready after a prescribed amount of time has elapsed or the Error
U017 3097 Booklet tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation signal is ON
Error with booklet drawer set sensor of multifunction sub power key.)
panel. - When the Error signal is ON immediately after starting to instruct the
finisher.
If recovery has failed, contact your dealer. StAplE operation
Error with booklet knife home sensor of multifunction
- When an Error signal ON or Ready signal OFF has been detected
finisher.
during the Stapler Power ON check process when the Power is
Error with stapler of of multifunction finisher.
turned ON or when the Interlock is closed
* Detected by the multifunction finisher.

A job using the punch function has been received while being in a
Punch dustbox not A punch job has been received while being in a state where the punch Set the punch dustbox of
Z014 3120 state where the punch dustbox of the multifunction finisher has not Set the punch dustbox of the finisher.
loaded dustbox of the multifunction finisher has not been set. the multifunction finisher.
been set.

The front cover of the I/F unit has been detected as being open.
Fin I/F front cover The front cover of the I/F unit of the multifunction finisher Close the front cover of the I/F unit
Z016 3121 Close the left cover of the finisher. (OPEN of I/F Module Front Door SW has been detected.)
open is open. of the multifunction finisher.
* Detected with the multifunction finisher.

The booklet drawer has not been set.

B/L unit not The booklet drawer of the multifunction finisher has not Set the booklet drawer of
Z017 3122 Close the booklet tray of the finisher. (OPEN of Booklet Drawer has been detected.)
connected been set. the multifunction finisher.
* Detected with the multifunction finisher.
The front cover of the multi-finisher is open.
Close the front cover of the
Z018 3123 Fin front cover open The front cover of the multi-finisher is open. Close the right cover of the finisher. (OPEN of Finisher Front Door SW has been detected.)
multifunction finisher.
* Detected with the multifunction finisher.
The 3-fold tray has not been set (is in a state where the tray has been
Z020 3124 3-fold tray not loaded The 3-fold tray has not been set. Close the 3-fold tray unit of the finisher. Close the 3-fold tray
drawn).

Do one of the following.

(1) Release the safety device for It will be possible to restart the job
the downward movement of the after the error has been released.
Stacker tray unable Failure during downward movement of the stacker tray of The stacking tray could not be lowered. stacker tray of the multifunction However, it is only possible to
W031 3125 1 to 2 Failed to lower the stacking tray.
to descend the multifunction finisher. Confirm the tray of the finisher. finisher. manually restart the job (the job
(2) Touch the [Continue] button. will not be automatically
(3) Touch the [Stop] button. restarted).
(4) Job is deleted.

Decurler IN sensor non-arrival jam.

Buttons indicate paper jam locations. To
Paper jam in I/F A jam has occurred near the IF unit of the multifunction (The Dec. In SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X017 3140 display how to fix, touch the button. Touch the
module finisher. time.) the IF unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Decurler OUT sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in I/F A jam has occurred near the IF unit of the multifunction (The Dec. Out SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X017 3141 display how to fix, touch the button. Touch the
module finisher. time.) the IF unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Punch OUT sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in punch A jam has occurred near the puncher unit of the (The Punch Out SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X018 3142 display how to fix, touch the button. Touch the
unit multifunction finisher. time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Punch OUT sensor original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in punch A jam has occurred near the puncher unit of the (The Punch Out SNR does not turn OFF within a prescribed amount Remove the paper remaining in
X018 3143 display how to fix, touch the button. Touch the
unit multifunction finisher. of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Buffer path sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in punch A jam has occurred near the puncher unit of the (The Buffer Path SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X018 3144 display how to fix, touch the button. Touch the
unit multifunction finisher. time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Buffer path sensor original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in punch A jam has occurred near the puncher unit of the (The Buffer Path SNR does not turn OFF within a prescribed amount Remove the paper remaining in
X018 3145 display how to fix, touch the button. Touch the
unit multifunction finisher. of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Compile exit sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of (The Compile Exit SNR does not turn ON within a prescribed amount Remove the paper remaining in
X019 3146 display how to fix, touch the button. Touch the
unit the multifunction finisher. of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Compile exit sensor original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of (The Compile Exit SNR does not turn OFF within a prescribed Remove the paper remaining in
X019 3147 display how to fix, touch the button. Touch the
unit the multifunction finisher. amount of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Compile paper sensor original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of (The Compile Paper SNR does not turn OFF within a prescribed Remove the paper remaining in
X019 3148 display how to fix, touch the button. Touch the
unit the multifunction finisher. amount of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Eject sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of (The EJECT SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X019 3149 display how to fix, touch the button. Touch the
unit the multifunction finisher. time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Eject sensor original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of (The EjECt SNR does not turn OFF within a prescribed amount of Remove the paper remaining in
X019 3150 display how to fix, touch the button. Touch the
unit the multifunction finisher. time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Folder entrance sensor non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Ent SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X021 3151 display how to fix, touch the button. Touch the
tray finisher. time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.

Buttons indicate paper jam locations. To Folder entrance sensor original remaining jam. (The Folder Ent SNR
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3152 display how to fix, touch the button. Touch the does not turn OFF within a prescribed amount of time.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.

Folder exit sensor non-arrival jam.

Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Exit SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X021 3153 display how to fix, touch the button. Touch the
tray finisher. time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Folder path sensor 2 non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Exit SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X021 3154 display how to fix, touch the button. Touch the
tray finisher. time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Folder path sensor 3 non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Path SNR-3 does not turn ON within a prescribed amount Remove the paper remaining in
X021 3155 display how to fix, touch the button. Touch the
tray finisher. of time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Folder path sensor 3 original remaining jam.
Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Path SNR-3 does not turn OFF within a prescribed Remove the paper remaining in
X021 3156 display how to fix, touch the button. Touch the
tray finisher. amount of time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Folder path sensor 4 non-arrival jam.
Buttons indicate paper jam locations. To
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction (The Folder Path SNR-4 does not turn ON within a prescribed amount Remove the paper remaining in
X021 3157 display how to fix, touch the button. Touch the
tray finisher. of time.) the folder unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Top tray exit sensor non-arrival jam.
Buttons indicate paper jam locations. To
A jam has occurred near the top tray of the multifunction (The Folder Path SNR-4 does not turn ON within a prescribed amount Remove the paper remaining in
X022 3158 Paper jam in top tray display how to fix, touch the button. Touch the
finisher. of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Top tray exit sensor original remaining jam.
Buttons indicate paper jam locations. To
A jam has occurred near the top tray of the multifunction (The Top Tray Exit SNR does not turn OFF within a prescribed Remove the paper remaining in
X022 3159 Paper jam in top tray display how to fix, touch the button. Touch the
finisher. amount of time.) the finisher unit.
button to display the error reset method.
* Detected with the multifunction finisher.
Booklet IN sensor non-arrival jam.
Buttons indicate paper jam locations. To
A jam has occurred near the booklet tray of the (The Booklet In SNR does not turn ON within a prescribed amount of Remove the paper remaining in
X024 3160 P-jam in booklet tray display how to fix, touch the button. Touch the
multifunction finisher. time.) the booklet unit.
button to display the error reset method.
* Detected with the multifunction finisher.

Booklet IN sensor original remaining jam.

(- The Booklet In SNR does not turn OFF within a prescribed amount
Buttons indicate paper jam locations. To of time
A jam has occurred near the booklet tray of the Remove the paper remaining in
X024 3161 P-jam in booklet tray display how to fix, touch the button. Touch the - Before the Booklet Exit SNR is turned OFF for the previous set, the
multifunction finisher. the booklet unit.
button to display the error reset method. Booklet IN SNR for the first sheet of the next set was detected as
being OFF (as a measure to prevent reverse rotation))
* Detected with the multifunction finisher.

Booklet folder roll exit sensor non-arrival jam.

Buttons indicate paper jam locations. To
A jam has occurred near the booklet tray of the (The Booklet Folder Roll Exit SNR does not turn ON within Remove the paper remaining in
X024 3162 P-jam in booklet tray display how to fix, touch the button. Touch the
multifunction finisher. a specified time.) the booklet unit.
button to display the error reset method.
* Detected with the multifunction finisher.

Buttons indicate paper jam locations. To Booklet folder roll exit sensor original remaining jam. (The Booklet
A jam has occurred near the booklet tray of the Remove the paper remaining in
X024 3163 P-jam in booklet tray display how to fix, touch the button. Touch the Folder Roll Exit SNR does not turn OFF within a specified time.)
multifunction finisher. the booklet unit.
button to display the error reset method. * Detected with the multifunction finisher.

Buttons indicate paper jam locations. To Decurler IN sensor remaining jam. (Dec. In SNR is detecting the
Paper jam in I/F A jam has occurred near the IF unit of the multifunction Remove the paper remaining in
X017 3164 display how to fix, touch the button. Touch the paper.)
module finisher. the IF unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Decurler OUT sensor remaining jam. (Dec. Out SNR is detecting the
Paper jam in I/F A jam has occurred near the IF unit of the multifunction Remove the paper remaining in
X017 3165 display how to fix, touch the button. Touch the paper.)
module finisher. the IF unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Punch OUT sensor remaining jam. (Punch Out SNR is detecting the
Paper jam in punch A jam has occurred near the puncher unit of the Remove the paper remaining in
X018 3166 display how to fix, touch the button. Touch the paper.)
unit multifunction finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Buffer path sensor remaining jam. (Buffer Path SNR is detecting the
Paper jam in punch A jam has occurred near the puncher unit of the Remove the paper remaining in
X018 3167 display how to fix, touch the button. Touch the paper.)
unit multifunction finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Compile exit sensor remaining jam. (Compile Exit SNR is detecting
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of Remove the paper remaining in
X019 3168 display how to fix, touch the button. Touch the the paper.)
unit the multifunction finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Compile tray NO paper sensor remaining jam. (Compile Tray No
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of Remove the paper remaining in
X019 3169 display how to fix, touch the button. Touch the Paper SNR is detecting the paper.)
unit the multifunction finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To A jam has been detected with the eject sensor. (Eject SNR is
Paper jam in staple A jam has occurred near the stapler unit/stacking tray of Remove the paper remaining in
X019 3170 display how to fix, touch the button. Touch the detecting the paper.)
unit the multifunction finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Folder entrance sensor remaining jam. (Folder Ent SNR is detecting
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3171 display how to fix, touch the button. Touch the the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Folder exit sensor remaining jam. (Folder Ent SNR is detecting the
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3172 display how to fix, touch the button. Touch the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To FOLDER PATH SENSOR 1 remaining jam. (Folder Path SNR-1 is
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3173 display how to fix, touch the button. Touch the detecting the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To FOLDER PATH SENSOR 2 remaining jam. (Folder Path SNR-2 is
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3174 display how to fix, touch the button. Touch the detecting the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To FOLDER PATH SENSOR 3 remaining jam. (Folder Path SNR-3 is
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3175 display how to fix, touch the button. Touch the detecting the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To FOLDER PATH SENSOR 4 remaining jam. (Folder Path SNR-4 is
Paper jam in 3-fold A jam has occurred near the 3-fold tray of the multifunction Remove the paper remaining in
X021 3176 display how to fix, touch the button. Touch the detecting the paper.)
tray finisher. the folder unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Top tray exit sensor remaining jam.
A jam has occurred near the top tray of the multifunction Remove the paper remaining in
X022 3177 Paper jam in top tray display how to fix, touch the button. Touch the (Top Tray Exit SNR is detecting the paper.)
finisher. the finisher unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Booklet compile NO paper sensor remaining jam. (Booklet Compile
A jam has occurred near the booklet tray of the Remove the paper remaining in
X024 3178 P-jam in booklet tray display how to fix, touch the button. Touch the No Paper SNR is detecting the paper.)
multifunction finisher. the booklet unit.
button to display the error reset method. * Detected with the multifunction finisher.
Buttons indicate paper jam locations. To Booklet folder roll exit sensor remaining jam. (Booklet Folder Roll Exit
A jam has occurred near the booklet tray of the Remove the paper remaining in
X024 3179 P-jam in booklet tray display how to fix, touch the button. Touch the SNR is detecting the paper.)
multifunction finisher. the booklet unit.
button to display the error reset method. * Detected with the multifunction finisher.

The punch box is close to being full.

Variation code:
- 1: Detected with the multifunction finisher Do one of the following.
-> Every 10,000 sheets using the punch process (1) Discard the punch dust of the
The finisher is full with waste from punching.
- 2: Detected with the main unit multifunction finisher and touch
Y003 3200 1 to 2 Punch waste box full The punch box of the multifunction finisher is full. Open the front cover of the finisher and dispose of
-> All of the following conditions were satisfied when the current job the [Continue] button.
the waste from punching.
was established or when the print mode was turned ON. (2) Touch the [Stop] button.
- The current job is configured to use the punch function (3) Job is deleted.
- The status of consumables within the puncher unit information is
"discard punch dust"

It is necessary to reload the stapler with staples.

Variation code:
* 1: Detected with the multifunction finisher.
-> The Low Staple Sensor has detected that there are no more Do one of the following.
staples. (The number of remaining staples in the stapler has become (1) Reload the multifunction
It is necessary to reload the multifunction finisher with Open the front cover of the finisher, and approximately 21.) finisher with staples and touch the
Y004 3201 1 to 2 Staples empty
staples. add staples. - 2: Detected with the main unit [Continue] button.
-> All of the following conditions were satisfied when the current job (2) Touch the [Stop] button.
was established or when the print mode was turned ON (3) Job is deleted.
- The current job is configured to use the staple function
- The status of consumables within the stapler unit information is
"reload staples"

It is necessary to reload the multifunction finisher with

staples for booklets (front side).
Open the front cover of the finisher, reload the Variation code:
"place that requires staples to be loaded" with - 1: Detected with the multifunction finisher.
Do one of the following.
staples for booklets. -> The Stapler Low Staple F Switch has detected that there are no
(1) Reload the multifunction
* Display the following for "place that requires more staples.
Booklet staples It is necessary to reload the multifunction finisher with finisher with booklet staples and
Y005 3202 1 to 2 staples to be loaded". - 2: Detected with the main unit
empty staples for booklets (front side, rear side, or both). touch the [Continue] button.
When Y005-3202 has occurred, the -> All of the following conditions were satisfied when the current job
(2) Touch the [Stop] button.
"(Front Side)" was established or when the print mode was turned ON
(3) Job is deleted.
When Y005-3203 has occurred, the "(Rear - The current job is configured to use the booklet staple
Side)" function
- The status of consumables within the booklet tray unit information is
"reload staples"
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

It is necessary to reload the multifunction finisher with

staples for booklets (rear side).
Open the front cover of the finisher, reload the Variation code:
"place that requires staples to be loaded" with - 1: Detected with the multifunction finisher.
Do one of the following.
staples for booklets. -> The Stapler Low Staple R Switch has detected that there are no
(1) Reload the multifunction
* Display the following for "place that requires more staples.
Booklet staples It is necessary to reload the multifunction finisher with finisher with booklet staples and
Y005 3203 1 to 2 staples to be loaded". - 2: Detected with the main unit
empty staples for booklets (front side, rear side, or both). touch the [Continue] button.
When Y005-3202 has occurred, the -> All of the following conditions were satisfied when the current job
(2) Touch the [Stop] button.
"(Front Side)" was established or when the print mode was turned ON
(3) Job is deleted.
When Y005-3203 has occurred, the "(Rear - The current job is configured to use the booklet staple
Side)" function
- The status of consumables within the booklet tray unit information is
"reload staples"

The top tray is close to reaching its capacity limit. Variation code:
Do one of the following.
- 1: Detected with the multifunction finisher.
(1) Touch the [Continue] button.
-> One of the following conditions have been satisfied.
(*)
- A state of being full has been detected by the Top Tray Full SNR
(2) Touch the [Stop] button.
- Approximately 500 sheets have been output to the top
(3) Job is deleted. It will be possible to restart the job
tray (varies depending on the paper quality)
* It will be possible to continue the after the error has been released.
- 2: Detected with the main unit
The top tray of the finisher is full. job by removing the paper and However, it is only possible to
W010 3220 1 to 2 Top tray full The top tray of the multifunction finisher is full. -> All of the following conditions were satisfied when resuming after a
Remove paper. touching the [Continue] button. If manually restart the job (the job
specific process (auto cleaning / warm- up / cool down) either at the
the [Continue] button is touched will not be automatically
time the current job was established or at the time the print mode was
without removing the paper, this restarted).
turned ON
error will repeatedly occur.
- The current job is configured for paper output to the top
It will require 5 seconds to reset
tray
the error after the loaded paper is
- The paper output volume within the top tray information is "paper
removed.
removal required"

The stacking tray is close to reaching its capacity limit (for normal
output).
Variation code:
- 1: Detected with the multifunction finisher.
-> One of the following conditions have been satisfied.
Do one of the following.
- Approximately 3000 sheets of paper of the A4-LEF size or
(1) Touch the [Continue] button.
approximately 1500 sheets of paper of the A3-SEF size have been
(*)
output to the stacking tray (varies depending on the paper quality) It will be possible to restart the job
(2) Touch the [Stop] button.
The stacking tray of the multifunction finisher is full from - Detected at the position of the stacking tray after the error has been released.
(3) Job is deleted.
Stacker tray normal output. The stacking tray of the finisher is full. - Other cases when the multifunction finisher has determined that However, it is only possible to
W011 3221 1 to 2 * It will be possible to continue the
capacity limit The stacking tray of the multifunction finisher is full from Remove paper. continuous output to the stacking tray is difficult manually restart the job (the job
job by removing the paper and
staple output. - 2: Detected with the main unit will not be automatically
touching the [Continue] button. If
-> All of the following conditions were satisfied when resuming after a restarted).
the [Continue] button is touched
specific process (auto cleaning / warm- up / cool down) either at the
without removing the paper, this
time the current job was established or at the time the print mode was
error will repeatedly occur.
turned ON
- The current job is configured for paper output to the
stacking tray
- The paper output volume within the stacking tray information is
"paper removal required"

The stacking tray is close to reaching its capacity limit (for staple
output).
Variation code: Do one of the following.
- 1: Detected with the multifunction finisher (1) Touch the [Continue] button.
-> 200 or more stapled sets have been output to the (*)
It will be possible to restart the job
stacking tray. (2) Touch the [Stop] button.
The stacking tray of the multifunction finisher is full from after the error has been released.
- 2: Detected with the main unit (3) Job is deleted.
Stacker tray normal output. The stacking tray of the finisher is full. However, it is only possible to
W011 3222 1 to 2 -> All of the following conditions were satisfied when resuming after a * It will be possible to continue the
capacity limit The stacking tray of the multifunction finisher is full from Remove paper. manually restart the job (the job
specific process (auto cleaning / warm- up / cool down) either at the job by removing the paper and
staple output. will not be automatically
time the current job was established or at the time the print mode was touching the [Continue] button. If
restarted).
turned ON the [Continue] button is touched
- The current job is configured for paper output to the without removing the paper, this
stacking tray error will repeatedly occur.
- The stapled paper volume within the stacking tray information is
"paper removal required"

The booklet tray is close to reaching its capacity limit.

Variation code:
- 1: Detected with the multifunction finisher Do one of the following.
-> 30 or more sets of booklets have been output to the booklet tray. (1) Touch the [Continue] button.
(varies depending on the paper quality and the number of sheets in 1 (*)
It will be possible to restart the job
set) (2) Touch the [Stop] button.
after the error has been released.
- 2: Detected with the main unit (3) Job is deleted.
The booklet tray of the finisher is full. However, it is only possible to
W012 3223 1 to 2 Booklet tray full The booklet tray of the multifunction finisher is full. -> All of the following conditions were satisfied when resuming after a * It will be possible to continue the
Remove paper. manually restart the job (the job
specific process (auto cleaning / warm- up / cool down) either at the job by removing the paper and
will not be automatically
time the current job was established or at the time the print mode was touching the [Continue] button. If
restarted).
turned ON the [Continue] button is touched
- The current job is configured for paper output to the without removing the paper, this
booklet tray error will repeatedly occur.
- The paper output volume within the booklet tray information is "paper
removal required"

The 3-fold tray is close to reaching its capacity limit.

Variation code:
- 1: Detected with the multifunction finisher.
-> One of the following conditions have been satisfied. Do one of the following.
- A state of being full has been detected by the Envelope Tray Full (1) Touch the [Continue] button.
SNR (*)
It will be possible to restart the job
- Approximately 50 or more sheets have been output to (2) Touch the [Stop] button.
after the error has been released.
the 3-fold tray. (varies depending on the paper quality) (3) Job is deleted.
The 3-fold tray of the finisher is full. However, it is only possible to
W013 3224 1 to 2 3-fold tray full The 3-fold tray of the multifunction finisher is full. - 2: Detected with the main unit * It will be possible to continue the
Remove paper. manually restart the job (the job
-> All of the following conditions were satisfied when resuming after a job by removing the paper and
will not be automatically
specific process (auto cleaning / warm- up / cool down) either at the touching the [Continue] button. If
restarted).
time the current job was established or at the time the print mode was the [Continue] button is touched
turned ON without removing the paper, this
- The current job is configured for paper output to the error will repeatedly occur.
3-fold tray
- The paper output volume within the 3-fold tray information is "paper
removal required"

Despite the stapler unit not being connected to the multifunction

finisher, a job configured to use the staple function was received.
* Detected with the main unit
The stapler unit of the finisher is not -> All of the following conditions were satisfied when resuming after a Do one of the following.
Stapler U not Although a job configured to use the staple function was received, Re-staring JOB is not allowed
W025 3225 connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button.
connected the stapler unit of the multifunction finisher is not connected. after dissolving the error.
Check the stapler unit. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted.
turned ON
- The current job is configured to use the staple function
- The unit status of the stapler unit information is "no unit"

Despite the puncher unit not being connected to the multifunction

finisher, a job configured to use the punch function was received.
* Detected with the main unit
The puncher unit of the finisher is not -> All of the following conditions were satisfied when resuming after a Do one of the following.
Puncher U not Although a job configured to use the punch function was received, Re-staring JOB is not allowed
W026 3226 connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button.
connected the puncher unit of the multifunction finisher is not connected. after dissolving the error.
Check the puncher unit. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted.
turned ON
- The current job is configured to use the punch function
- The unit status of the puncher unit information is "no unit"

Despite the top tray not being connected to the multifunction finisher,
a job configured to output paper to the top tray was received.
* Detected with the main unit
-> All of the following conditions were satisfied when resuming after a
Although a job configured with the top tray of the multifunction The top tray of the finisher is not Do one of the following.
Top tray not specific process (auto cleaning / warm- up / cool down) either at the Re-staring JOB is not allowed
W027 3227 finisher as the paper output destination was received, the top tray of connected. (1) Touch the [Close] button.
connected time the current job was established or at the time the print mode was after dissolving the error.
the multifunction finisher is not connected. Check the connection. (The job was deleted.) (2) Job is deleted.
turned ON
- The current job is configured to output paper to the top
tray
- The unit status of the top tray unit information is "no unit"

Despite the stacking tray not being connected to the multifunction

finisher, a job configured to output paper to the stacking tray was
received.
* Detected with the main unit
Although a job configured with the stacking tray of the multifunction The stacking tray of the finisher is not -> All of the following conditions were satisfied when resuming after a Do one of the following.
Stack tray not Re-staring JOB is not allowed
W028 3228 finisher as the paper output destination was received, the stacking connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button.
connected after dissolving the error.
tray of the multifunction finisher is not connected. Check the connection. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted.
turned ON
- The current job is configured to output paper to the
stacking tray
- The unit status of the stacking tray unit information is "no unit"
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Despite the booklet tray not being connected to the multifunction

finisher, a job configured to output paper to the booklet tray was
received.
* Detected with the main unit
Although a job configured with the booklet tray of the multifunction The booklet tray of the finisher is not -> All of the following conditions were satisfied when resuming after a Do one of the following.
B/L tray not Re-staring JOB is not allowed
W029 3229 finisher as the paper output destination was received, the booklet connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button.
connected after dissolving the error.
tray of the multifunction finisher is not connected. Check the connection. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted.
turned ON
- The current job is configured to output paper to the
booklet tray
- The unit status of the booklet tray unit information is "no unit"

Despite the 3-fold tray not being connected to the multifunction

finisher, a job configured to output paper to the 3-fold tray was
received.
* Detected with the main unit
Although a job configured with the 3-fold tray of the multifunction The 3-fold tray unit of the finisher is not All of the following conditions were satisfied when resuming after a Do one of the following.
3-fold tray not Re-staring JOB is not allowed
W030 3230 finisher as the paper output destination was received, the 3-fold tray connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button.
connect after dissolving the error.
of the multifunction finisher is not connected. Check the connection. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted.
turned ON
- The current job is configured to output paper to the
3-fold tray
- The unit status of the 3-fold tray unit information is "no unit"

It will be possible to restart the job

Paper with which print has not been completed properly was output to Do one of the following. after the error has been released.
Misprints have been output to the top tray
Paper with which print has not been completed properly the top tray. (1) Touch the [Continue] button. However, it is only possible to
W020 3231 Scr sheet in top tray of the finisher.
was output to the top tray of the multifunction finisher. (An output notification was received from the multifunction finisher to (2) Touch the [Stop] button. manually restart the job (the job
Check and remove.
the top tray.) (3) Job is deleted. will not be automatically
restarted).

It will be possible to restart the job

Paper with which print has not been completed properly was output to Do one of the following. after the error has been released.
Misprints have been output to the stacking
Scr sheet in stack Paper with which print has not been completed properly the stacking tray. (1) Touch the [Continue] button. However, it is only possible to
W021 3232 tray of the finisher.
tray was output to the stacking tray of the multifunction finisher. (An output notification was received from the multifunction finisher to (2) Touch the [Stop] button. manually restart the job (the job
Check and remove.
the stacking tray.) (3) Job is deleted. will not be automatically
restarted).

It will be possible to restart the job

Paper with which print has not been completed properly was output to Do one of the following. after the error has been released.
Misprints have been output to the booklet
Paper with which print has not been completed properly the booklet tray. (1) Touch the [Continue] button. However, it is only possible to
W022 3233 Scr sheet in B/L tray tray of the finisher.
was output to the booklet tray of the multifunction finisher. (An output notification was received from the multifunction finisher to (2) Touch the [Stop] button. manually restart the job (the job
Check and remove.
the booklet tray.) (3) Job is deleted. will not be automatically
restarted).

It will be possible to restart the job

Paper with which print has not been completed properly was output to Do one of the following. after the error has been released.
Misprints have been output to the 3-fold
Scr sheet in 3-fold Paper with which print has not been completed properly the 3-fold tray. (1) Touch the [Continue] button. However, it is only possible to
W023 3234 tray of the finisher.
tray was output to the 3-fold tray of the multifunction finisher. (An output notification was received from the multifunction finisher to (2) Touch the [Stop] button. manually restart the job (the job
Check and remove.
the 3-fold tray.) (3) Job is deleted. will not be automatically
restarted).

Touch the [Close] button

* Although the error itself will be
cleared by touching the "Close"
It is required that the power of the multifunction finisher is
The status of the finisher cannot be confirmed. button, in order to enable the
A test mode that requires the user to switch power OFF, then ON switched OFF, then ON. Re-staring JOB is not allowed
W019 3235 Restart finisher Reboot by pressing the change of the setting value of the
was executed in relation to the multifunction finisher. (A test mode that requires the user to switch power OFF, then ON after dissolving the error.
power key on the operation panel. multifunction finisher, it is required
was executed in relation to the multifunction finisher.)
that the power of the multifunction
finisher is switched OFF, then
ON.

The safety device for the downward movement of the stacking tray
has been activated.
Variation code:
- 1: Detected with the multifunction finisher Do one of the following.
-> The Stacker Safety Switch has been activated (1) Release the safety device for It will be possible to restart the job
- 2: Detected with the main unit the downward movement of the after the error has been released.
Stacker tray unable Failure during downward movement of the stacker tray of The stacking tray could not be lowered. -> All of the following conditions were satisfied when resuming after a stacker tray of the multifunction However, it is only possible to
W031 3236 1 to 2
to descend the multifunction finisher. Confirm the tray of the finisher. specific process (auto cleaning / warm- up / cool down) either at the finisher. manually restart the job (the job
time the current job was established or at the time the print mode was (2) Touch the [Continue] button. will not be automatically
turned ON (3) Touch the [Stop] button. restarted).
- The current job is configured for paper output to the (4) Job is deleted.
stacking tray
- The safety device for the downward movement of the tray within the
stacking tray information is "activated (unable to lower tray)"

Despite the stapler unit not being available for use, a job configured to
use the staple function was sent to the the multifunction finisher.
Job Name: "corresponding job name" Unable to * Detected with the main unit
print due to a failure of the stapler unit of the -> All of the following conditions were satisfied when resuming after a
Do one of the following.
Stapler U not Although a job configured to use the staple function was received, finisher. specific process (auto cleaning / warm- up / cool down) either at the Re-staring JOB is not allowed
W032 3237 (1) Touch the [Close] button.
available the stapler unit of the multifunction finisher is not available for use. It is possible to print jobs that will not use the time the current job was established or at the time the print mode was after dissolving the error.
(2) Job is deleted.
stapler unit. turned ON
(The job was deleted.) - The current job is configured to use the staple function
- The unit status of the stapler unit information is "unit connected:
operation not available" or "unit unknown"

Despite the puncher unit not being available for use, a job configured
to use the punch function was sent to the multifunction finisher.
Job Name: "corresponding job name" Unable to * Detected with the main unit
print due to a failure of the puncher unit of the -> All of the following conditions were satisfied when resuming after a
Do one of the following.
Puncher U not Although a job configured to use the punch function was received, finisher. specific process (auto cleaning / warm- up / cool down) either at the Re-staring JOB is not allowed
W033 3238 (1) Touch the [Close] button.
available the puncher unit of the multifunction finisher is not available for use. It is possible to print jobs that will not use the time the current job was established or at the time the print mode was after dissolving the error.
(2) Job is deleted.
puncher unit. turned ON
(The job was deleted.) - The current job is configured to use the punch function
- The unit status of the puncher unit information is "unit connected:
operation not available" or "unit unknown"

Despite the top tray not being available for use, a job configured to
output paper to the top tray was sent to the multifunction finisher.
* Detected with the main unit
Job Name: "corresponding job name" Unable to
-> All of the following conditions were satisfied when resuming after a
Although a job configured with the top tray of the multifunction print due to a failure of the top tray of the finisher. Do one of the following.
Top tray not specific process (auto cleaning / warm-up / cool down) either at the Re-staring JOB is not allowed
W034 3239 finisher as the paper output destination was received, the top tray of It is possible to print jobs that will not use the top (1) Touch the [Close] button.
available time the current job was established or at the time the print mode was after dissolving the error.
the multifunction finisher is not available for use. tray unit. (2) Job is deleted.
turned ON
(The job was deleted.)
- The current job is configured to output paper to the top tray
- The unit status of the top tray unit information is "unit connected:
operation not available" or "unit unknown"

Despite the stacking tray not being available for use, a job configured
to output paper to the stacking tray was sent to the multifunction
finisher.
Job Name: "corresponding job name" Unable to * Detected with the main unit
print due to a failure of the stacking tray of the -> All of the following conditions were satisfied when resuming after a
Although a job configured with the stacking tray of the multifunction Do one of the following.
Stacker tray not finisher. specific process (auto cleaning / warm- up / cool down) either at the Re-staring JOB is not allowed
W035 3240 finisher as the paper output destination was received, the stacking (1) Touch the [Close] button.
available for use It is possible to print jobs that will not use the time the current job was established or at the time the print mode was after dissolving the error.
tray of the multifunction finisher is not available for use. (2) Job is deleted.
stacking tray. turned ON
(The job was deleted.) - The current job is configured to output paper to the
stacking tray
- The unit status of the stacking tray unit information is "unit
connected: operation not available" or "unit unknown"

Despite the booklet tray not being available for use, a job configured to
output paper to the booklet tray was sent to the multifunction finisher.
* Detected with the main unit
Job Name: "corresponding job name" Unable to
-> All of the following conditions were satisfied when resuming after a
print due to a failure of the booklet unit of the
Although a job configured with the booklet tray of the multifunction specific process (auto cleaning / warm- up / cool down) either at the Do one of the following.
finisher. Re-staring JOB is not allowed
W036 3241 B/L tray not available finisher as the paper output destination was received, the booklet time the current job was established or at the time the print mode was (1) Touch the [Close] button.
It is possible to print jobs that will not use the after dissolving the error.
tray of the multifunction finisher is not available for use. turned ON (2) Job is deleted.
booklet unit.
- The current job is configured to output paper to the
(The job was deleted.)
booklet tray
- The unit status of the booklet tray unit information is "unit connected:
operation not available" or "unit unknown"

Despite the 3-fold tray not being available for use, a job configured to
output paper to the 3-fold tray was sent to the multifunction finisher.
* Detected with the main unit
Job Name: "corresponding job name" Unable to
All of the following conditions were satisfied when resuming after a
print due to a failure of the 3-fold unit of the
Although a job configured with the 3-fold tray of the multifunction specific process (auto cleaning / warm- up / cool down) either at the Do one of the following.
finisher. Re-staring JOB is not allowed
W037 3242 3-fold tray not avail finisher as the paper output destination was received, the 3-fold tray time the current job was established or at the time the print mode was (1) Touch the [Close] button.
It is possible to print jobs that will not use the 3- after dissolving the error.
of the multifunction finisher is not available for use. turned ON (2) Job is deleted.
fold tray.
- The current job is configured to output paper to the
(The job was deleted.)
3-fold tray
- The unit status of the 3-fold tray unit information is "unit connected:
operation not available" or "unit unknown"

Job Name: "corresponding job name" This paper Upon output to the multifunction finisher, paper with a paper width of
Do one of the following. Paper transport stop.
Specified P-size The paper size specified by the job cannot be output to the output size cannot be output to the specified tray. 100 mm or less or 330 mm or more,
W018 3243 (1) Touch the [Close] button. Re-staring JOB is not allowed
not use tray specified by the job. Change the output tray or paper size. (The job or a length of 148 mm or less or 488 mm or more was
(2) Job is deleted. after dissolving the error.
was deleted.) configured.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Despite the face down finisher not being connected, a job configured
to use the staple function was sent to the face down finisher.
All of the following conditions were satisfied when resuming after a
specific process (auto cleaning / warm- up / cool down) either at the
time the current job was established or at the time the print mode was
Although a job configured with the face down finisher as the paper turned ON Do one of the following.
The face down finisher is not connected. Re-staring JOB is not allowed
W126 3244 1 to 2 OST disconnect output destination was received, the face down finisher is not - The current job is configured to use the staple function and the (1) Touch the [Close] button.
Check the connection. (The job was deleted.) after dissolving the error.
connected. output tray: face down finisher (2) Job is deleted.
- The unit status of the face down finisher information is
"no unit"
The variation code indicates where the error has been detected.
- 1: PMS
- 2 : Engine

Despite the auto paper receiving tray not being connected, a job
configured to use the auto paper receiving tray was sent.
* Detected with the main unit
All of the following conditions were satisfied when resuming after a
Although a job configured with the auto paper receiving tray as the
The auto paper receiving tray is not connected. specific process (auto cleaning / warm- up / cool down) either at the (1) Touch the [Close] button. Re-staring JOB is not allowed
W136 3247 AS Tray disconnect paper output destination was received, the auto paper receiving tray
Check the connection. (The job was deleted.) time the current job was established or at the time the print mode was (2) Job is deleted. after dissolving the error.
is not connected.
turned ON
- The output destination of the current job: auto-control stacking tray
- The unit status of the auto-control stacking tray information is "no
unit"

Despite the wide stacking tray not being connected, a job

configured to use the wide stacking tray was sent.
* Detected with the main unit
Although a job configured with the wide stacking tray as the paper The wide stacking tray is not connected. Check All of the following conditions were satisfied when resuming after a
W-Stack Tray (1) Touch the [Close] button. Re-staring JOB is not allowed
W137 3248 output destination was received, the wide stacking tray is not the connection. specific process (auto cleaning / warm- up / cool down) either at the
disconnect (2) Job is deleted. after dissolving the error.
connected. (The job was deleted.) time the current job was established or at the time the print mode was
turned ON
- The output tray of the current job: wide stacking tray
- The unit status of the wide stacking tray information is "no unit"

During the HP positioning operation of the AS side guide, the HP It will be possible to restart the job
Error with the HP position sensor of the side paper guide of the auto sensor does not switch from OFF to ON. Do one of the following. after the error has been released.
Cannot move for AS paper receiving tray. (From a state where the paper guide HP sensor is OFF, upon moving (1) Touch the [Continue] button. However, it is only possible to
W016 3301 Check the auto paper receiving tray.
fence Error with the HP position sensor of the end paper guide of the auto the side guide in the opening direction, the HP sensor did not turn ON (2) Touch the [Stop] button. manually restart the job (the job
paper receiving tray. even after the elapse of 5000 ms from when the motor was (3) Job is deleted. will not be automatically
activated.) restarted).

During the HP positioning operation of the AS side guide, the HP It will be possible to restart the job
Error with the HP position sensor of the side paper guide of the auto sensor does not switch from ON to OFF. Do one of the following. after the error has been released.
Cannot move for AS paper receiving tray. (From a state where the side guide HP sensor is ON, upon moving (1) Touch the [Continue] button. However, it is only possible to
W016 3302 Check the auto paper receiving tray.
fence Error with the HP position sensor of the end paper guide of the auto the side guide in the closing direction, the HP sensor did not turn OFF (2) Touch the [Stop] button. manually restart the job (the job
paper receiving tray. even after the elapse of 5000 ms from when the motor was (3) Job is deleted. will not be automatically
activated.) restarted).

It will be possible to restart the job

During the HP positioning operation of the AS end paper guide, the HP
Error with the HP position sensor of the side paper guide of the auto Do one of the following. after the error has been released.
sensor does not switch from OFF to ON. (From a state where the
Cannot move for AS paper receiving tray. (1) Touch the [Continue] button. However, it is only possible to
W016 3304 Check the auto paper receiving tray. back stopper HP sensor is OFF, upon moving the end guide in the
fence Error with the HP position sensor of the end paper guide of the auto (2) Touch the [Stop] button. manually restart the job (the job
opening direction, the HP sensor did not turn ON even after the elapse
paper receiving tray. (3) Job is deleted. will not be automatically
of 5000 ms from when the motor was activated.)
restarted).

During the HP positioning operation of the AS end guide, the HP It will be possible to restart the job
Error with the HP position sensor of the side paper guide of the auto sensor does not switch from ON to OFF. Do one of the following. after the error has been released.
Cannot move for AS paper receiving tray. (From a state where the end guide HP sensor is ON, upon moving the (1) Touch the [Continue] button. However, it is only possible to
W016 3305 Check the auto paper receiving tray.
fence Error with the HP position sensor of the end paper guide of the auto end guide in the closing direction, the HP sensor did not turn OFF (2) Touch the [Stop] button. manually restart the job (the job
paper receiving tray. even after the elapse of 5000 ms from when the motor was (3) Job is deleted. will not be automatically
activated.) restarted).

During the HP positioning operation of the AS side guide, the HP

One of the following occurred outside of when a job
sensor does not switch from OFF to ON.
is in action. As this error occurs in a
(From a state where the paper guide HP sensor is OFF, upon moving
Cannot move • Error with the HP position sensor of the side paper state where there are no
the side guide in the opening direction, the HP sensor did not turn ON
W107 3311 for AS fence (no guide of the auto paper receiving tray. Check the auto-control stacking tray. Touch the [Close] button. jobs, there is no relation to
even after the elapse of 5000 ms from when the motor was
job) • Error with the HP position sensor of the end paper the job restarting process.
activated.)
guide of the auto paper receiving tray. N/A
* Other than while a job is in action
* When a job is in action, W016 occurs.
(W107-3301 will occur while a job is in action.)

During the HP positioning operation of the AS side

guide, the HP sensor does not switch from ON to
One of the following occurred outside of when a job
OFF.
is in action. As this error occurs in a
(From a state where the paper guide HP sensor
Cannot move • Error with the HP position sensor of the side paper state where there are no
is ON, upon moving the side guide in the closing
W107 3312 for AS fence (no guide of the auto paper receiving tray. Check the auto-control stacking tray. Touch the [Close] button. jobs, there is no relation to
direction, the HP sensor did not turn OFF even after
job) • Error with the HP position sensor of the end paper the job restarting process.
the elapse of 5000 ms from when the motor was
guide of the auto paper receiving tray. N/A
activated.)
* When a job is in action, W016 occurs.
* Other than while a job is in action
(W107-3302 will occur while a job is in action.)

During the HP positioning operation of the AS end guide, the HP

One of the following occurred outside of when a job
sensor does not switch from OFF to ON.
is in action. As this error occurs in a
(From a state where the paper guide HP sensor is OFF, upon moving
Cannot move • Error with the HP position sensor of the side paper state where there are no
the end guide in the opening direction, the HP sensor did not turn ON
W107 3314 for AS fence (no guide of the auto paper receiving tray. Check the auto-control stacking tray. Touch the [Close] button. jobs, there is no relation to
even after the elapse of 5000 ms from when the motor was
job) • Error with the HP position sensor of the end paper the job restarting process.
activated.)
guide of the auto paper receiving tray. N/A
* Other than while a job is in action
* When a job is in action, W016 occurs.
(W107-3304 will occur while a job is in action.)

During the HP positioning operation of the AS end guide, the HP

One of the following occurred outside of when a job
sensor does not switch from ON to OFF.
is in action. As this error occurs in a
(From a state where the paper guide HP sensor is ON, upon moving
Cannot move • Error with the HP position sensor of the side paper state where there are no
the end guide in the opening direction, the HP sensor did not turn OFF
W107 3315 for AS fence (no guide of the auto paper receiving tray. Check the auto-control stacking tray. Touch the [Close] button. jobs, there is no relation to
even after the elapse of 5000 ms from when the motor was
job) • Error with the HP position sensor of the end paper the job restarting process.
activated.)
guide of the auto paper receiving tray. N/A
* Other than while a job is in action
* When a job is in action, W016 occurs.
(W107-3305 will occur while a job is in action.)

Although the tray was in a state where paper output was possible
when the power was turned ON, due to a mechanical reason during
operation, the 3-fold tray became unavailable for use.
A problem has occurred with the 3-fold This error is issued when the 3-fold tray is included in the settings for
It has been notified from the side
Error with end guide home sensor of multifunction finisher. Error tray of the multifunction finisher. the job.
Press the Reset key, or turn OFF of the multifunction finisher that
with envelope folder tray interlock SW of multifunction finisher. Press the Reset key, or However, due to being a sectional error, units other than the 3-fold unit
U014 3325 3-fold tray error the power supply. (Turn OFF the the 3-fold
Error with tray latch solenoid of multifunction finisher. turn the power off and on again on the operation are to remain available for use.
sub power key.) unit is in a state of being
3-fold tray of multifunction finisher not available for use. panel. [Cause of occurrence]
unavailable for use.
If recovery has failed, contact your dealer. - Damage of sensors, motors, etc.
- 3-fold tray not connected
* For a permanent solution, resolve the above causes of occurrence.
* Detected with the multifunction finisher.

Although the tray was in a state where paper output was possible
when the power was turned ON, due to a mechanical reason during
operation, the stacking tray became unavailable for use.
Error with the stack height sensor of the multifunction
A problem has occurred with the stacker This error is issued when the stacking tray is included in the settings
finisher.
tray of the multifunction finisher. for the job. It has been notified from the side
Error with the tray height sensor of the multifunction Press the Reset key, or turn OFF
Press the Reset key, or However, due to being a sectional error, units other than the stacking of the multifunction finisher that
U016 3326 Stacking tray error finisher. the power supply. (Turn OFF the
turn the power off and on again on the operation unit are to remain available for use. the stacking unit is in a state of
The stacker tray of the multifunction finisher has exceeded sub power key.)
panel. [Cause of occurrence] being unavailable for use.
the upper or lower limit position.
If recovery has failed, contact your dealer. - Damage of sensors, motors, etc.
Stacker tray of multifunction finisher not available for use.
- Stacking tray not connected
* For a permanent solution, resolve the above causes of occurrence.
* Detected with the multifunction finisher.

Although the tray was in a state where paper output was possible
when the power was turned ON, due to a mechanical reason during
operation, the booklet unit became unavailable for use.
This error is issued when the booklet tray is included in the settings
Set the booklet unit properly, for the job. It has been notified from the side
B/L tray pwr reboot and turn the power off and on again with the the However, due to being a sectional error, units other than the booklet Turn OFF the printer (Sub power of the multifunction finisher that
U019 3327 Booklet tray of multifunction finisher not available for use.
req power key on the operation panel. unit are to remain available for use. key OFF). the booklet unit is in a state of
If recovery has failed, contact your dealer. [Cause of occurrence] being unavailable for use.
- Damage of sensors, motors, etc.
- Booklet tray not connected
* For a permanent solution, resolve the above causes of occurrence.
* Detected with the multifunction finisher.

A problem has occurred with the face

Error with communication between the main unit and the down finisher.
OST Commands in the communication sequence that were to be received Press the Reset key, or turn OFF
face down finisher. Press the Reset key, or
U052 3358 Communication from the unit could not be received. the power supply. (Turn OFF the
Error with communication between the main CPU and sub turn the power off and on again on the operation
error * Detected with the OST sub power key.)
CPU of the face down finisher. panel.
If recovery has failed, contact your dealer.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
A problem has occurred with the face
Error with communication between the main unit and the down finisher.
OST A communication error has occurred with UART communication Press the Reset key, or turn OFF
face down finisher. Press the Reset key, or
U052 3359 Communication between the main CPU and sub CPU of the OST machine PCB. the power supply. (Turn OFF the
Error with communication between the main CPU and sub turn the power off and on again on the operation
error * Detected with the OST sub power key.)
CPU of the face down finisher. panel.
If recovery has failed, contact your dealer.
A problem has occurred with the face
down finisher.
An error has occurred with the main CPU of the OST machine PCB. Press the Reset key, or turn OFF
Error with operation of the main/sub CPU of the face down Press the Reset key, or
U053 3360 OSTCPU error (Detecting the activation of the watchdog timer, etc.) the power supply. (Turn OFF the
finisher. turn the power off and on again on the operation
* Detected with the OST sub power key.)
panel.
If recovery has failed, contact your dealer.
A problem has occurred with the face
down finisher.
An error has occurred with the sub CPU of the OST machine PCB. Press the Reset key, or turn OFF
Error with operation of the main/sub CPU of the face down Press the Reset key, or
U053 3361 OSTCPU error (Detecting the activation of the watchdog timer, etc.) the power supply. (Turn OFF the
finisher. turn the power off and on again on the operation
* Detected with the OST sub power key.)
panel.
If recovery has failed, contact your dealer.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher. Ejection roller ascending/descending error
Error with the stapler slide motor and HP sensor of the * Detected with the OST
face down finisher. A problem has occurred with the face Variation code:
Error with the stapler clinch and HP sensor of the face down finisher. - 1: Ejection roller ascending error (when raising the ejection roller to
Press the Reset key, or turn OFF
down finisher. Press the Reset key, or the HP, the HP sensor does not turn ON even after the ejection roller
U054 3362 1 to 2 OST Motor error the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation ascending/descending motor is driven for a certain number of pulses)
sub power key.)
and HP sensor of the face down finisher. panel. - 2: Ejection roller descending error (when lowering the ejection roller
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer. to the HP, the HP sensor does not turn OFF even after the ejection
down finisher. roller ascending/descending motor is driven for a certain number of
Error with the paper surface detection sensor of the face pulses)
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher.
Scraping roller ascending/descending error
Error with the stapler slide motor and HP sensor of the
* Detected with the OST
face down finisher. A problem has occurred with the face
Variation code:
Error with the stapler clinch and HP sensor of the face down finisher.
- 1: Scraping roller ascending error (when raising the scraping roller to Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3363 1 to 2 OST Motor error the HP, the HP sensor does not turn ON even after the transport the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
motor is driven for a certain number of pulses) sub power key.)
and HP sensor of the face down finisher. panel.
- 2: Scraping roller descending error (when lowering the scraping
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
roller to the HP, the HP sensor does not turn OFF even after the
down finisher.
transport motor is driven for a certain number of pulses)
Error with the paper surface detection sensor of the face
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
Front alignment plate error
face down finisher.
* Detected with the OST
Error with the stapler slide motor and HP sensor of the
Variation code:
face down finisher. A problem has occurred with the face
- 1: Front alignment plate return error (during initial operation, when
Error with the stapler clinch and HP sensor of the face down finisher.
moving the front alignment plate to the HP, the HP sensor does not Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3364 1 to 2 OST Motor error turn ON even after the front alignment motor is driven for a certain the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
number of pulses) sub power key.)
and HP sensor of the face down finisher. panel.
- 2: Front alignment plate moving error (during initial operation, when
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
moving the front alignment plate from the HP to outside of the HP
down finisher.
sensor, the HP sensor does not turn OFF even after the front
Error with the paper surface detection sensor of the face
alignment motor is driven for a certain number of pulses)
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
Rear alignment plate error
face down finisher.
* Detected with the OST
Error with the stapler slide motor and HP sensor of the
Variation code:
face down finisher. A problem has occurred with the face
- 1: Rear alignment plate return error (during initial operation, when
Error with the stapler clinch and HP sensor of the face down finisher.
moving the rear alignment plate to the HP, the HP sensor does not Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3365 1 to 2 OST Motor error turn ON even after the rear alignment motor is driven for a certain the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
number of pulses) sub power key.)
and HP sensor of the face down finisher. panel.
- 2: Rear alignment plate moving error (during initial operation, when
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
moving the rear alignment plate from the HP to outside of the HP
down finisher.
sensor, the HP sensor does not turn OFF even after the rear
Error with the paper surface detection sensor of the face
alignment motor is driven for a certain number of pulses)
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher. Stapler slide error
Error with the stapler slide motor and HP sensor of the * Detected with the OST
face down finisher. A problem has occurred with the face Variation code:
Error with the stapler clinch and HP sensor of the face down finisher. - 1: Stapler slide return error (during initial operation, when moving the
Press the Reset key, or turn OFF
down finisher. Press the Reset key, or stapler slide to the HP, the HP sensor does not turn ON even after the
U054 3366 1 to 2 OST Motor error the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation stapler slide motor is driven for a certain number of pulses)
sub power key.)
and HP sensor of the face down finisher. panel. - 2: Staple slide moving error (during initial operation, when moving
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer. the stapler slide from the HP to outside of the HP sensor, the HP
down finisher. sensor does not turn OFF even after the stapler slide motor is driven
Error with the paper surface detection sensor of the face for a certain number of pulses)
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Error with the ejection roller ascending/descending motor
and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Stapler clinch error
Error with the rear alignment motor and HP sensor of the
* Detected with the OST
face down finisher.
Variation code:
Error with the stapler slide motor and HP sensor of the
- 1: Stapler clinch return error (after a staple jam has occurred during
face down finisher. A problem has occurred with the face
a stapler clinch, when reversing the stapler clinch by opening/closing
Error with the stapler clinch and HP sensor of the face down finisher.
the door, the HP sensor does not turn ON even after the elapse of a Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3367 1 to 3 OST Motor error specified time from when starting the reverse operation) the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
- 2: Stapler clinch error (during a stapler clinch, the HP sensor does sub power key.)
and HP sensor of the face down finisher. panel.
not turn OFF even after the elapse of a specified time from when
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
starting the clinch operation)
down finisher.
- 3: Stapler clinch cue error (during the staple cue operation, the HP
Error with the paper surface detection sensor of the face
sensor does not turn ON/OFF even after the elapse of a specified
down finisher.
time from when starting the operation)
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher.
Stacking tray return roller ascending/descending error
Error with the stapler slide motor and HP sensor of the
* Detected with the OST
face down finisher. A problem has occurred with the face
Variation code:
Error with the stapler clinch and HP sensor of the face down finisher.
- 1: Return roller ascending error (when raising the return roller to the Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3368 1 to 2 OST Motor error HP, the HP sensor does not turn ON even after the return roller the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
ascending/descending motor is driven for a certain number of pulses) sub power key.)
and HP sensor of the face down finisher. panel.
- 2: Return roller descending error (when lowering the return roller to
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
the HP, the HP sensor does not turn OFF even after the return roller
down finisher.
ascending/descending motor is driven for a certain number of pulses)
Error with the paper surface detection sensor of the face
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
Stacking tray ascending/descending error
face down finisher.
* Detected with the OST
Error with the rear alignment motor and HP sensor of the
Variation code:
face down finisher.
- 1: Stacking tray upper limit error (when raising the stacking tray, the
Error with the stapler slide motor and HP sensor of the
upper limit detection sensor turned ON)
face down finisher. A problem has occurred with the face
- 2: Stacking tray ascending error (upon raising the stacking tray to
Error with the stapler clinch and HP sensor of the face down finisher.
the intended height, the logic of the paper surface detection error did Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3369 1 to 4 OST Motor error not become the intended logic even after the elapse of a specified the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
time) sub power key.)
and HP sensor of the face down finisher. panel.
- 3: Stacking tray descending error (upon lowering the stacking tray to
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
the intended height, the logic of the paper surface detection error did
down finisher.
not become the intended logic even after the elapse of a specified
Error with the paper surface detection sensor of the face
time)
down finisher.
- 4: Clock (the clock for the specified time was not
Error with the shift motor, rear shift sensor, and front shift
detected while raising or lowering the stacking tray)
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Stacking tray shift error
Error with the front alignment motor and HP sensor of the
* Detected with the OST
face down finisher.
Variation code:
Error with the rear alignment motor and HP sensor of the
- 1: When shifting the stacking tray to the front side, the rear shift
face down finisher.
sensor does not turn OFF even after the elapse of a specified time
Error with the stapler slide motor and HP sensor of the
from the start of driving the shift motor
face down finisher. A problem has occurred with the face
- 2: When shifting the stacking tray to the front side, the front shift
Error with the stapler clinch and HP sensor of the face down finisher.
sensor does not turn ON even after the elapse of a specified time Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3370 1 to 5 OST Motor error from the rear shift sensor turning OFF the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
- 3: When shifting the stacking tray to the rear side, the front shift sub power key.)
and HP sensor of the face down finisher. panel.
sensor does not turn OFF even after the elapse of a specified time
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
from the start of driving the shift motor
down finisher.
- 4: When shifting the stacking tray to the rear side, the rear shift
Error with the paper surface detection sensor of the face
sensor does not turn ON even after the elapse of a specified time
down finisher.
from the front shift sensor turning OFF
Error with the shift motor, rear shift sensor, and front shift
- 5: The clock for the specified time was not detected while
sensor of the face down finisher.
shifting the stacking tray
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

A problem has occurred with the face

down finisher.
Writing was not successful when writing into the EEPROM of the Press the Reset key, or turn OFF
OST EEPROM Error with access to the EEPROM of the face down Press the Reset key, or
U057 3371 OST machine PCB. the power supply. (Turn OFF the
error finisher. turn the power off and on again on the operation
* Detected with the OST sub power key.)
panel.
If recovery has failed, contact your dealer.
A problem has occurred with the face
down finisher.
The status of the Busy terminal was abnormal when accessing the Press the Reset key, or turn OFF
OST EEPROM Error with access to the EEPROM of the face down Press the Reset key, or
U057 3372 EEPROM of the OST machine PCB. the power supply. (Turn OFF the
error finisher. turn the power off and on again on the operation
* Detected with the OST sub power key.)
panel.
If recovery has failed, contact your dealer.

Error with the ejection roller ascending/descending motor

and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher.
Occurs when an error of the needle scratch prevention lever is
Error with the stapler slide motor and HP sensor of the
detected along with the addition of the needle scratch prevention
face down finisher. A problem has occurred with the face
mechanism.
Error with the stapler clinch and HP sensor of the face down finisher.
* Detected with the OST Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3373 1 to 2 OST Motor error Variation code: the power supply. (Turn OFF the
Error with the return roller ascending/descending motor turn the power off and on again on the operation
- 1: During initialization, or while a job is in action, when the eject sub power key.)
and HP sensor of the face down finisher. panel.
motion of the needle scratch prevention lever does not operate.
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
- 2: During initialization, or while a job is in action, when the retract
down finisher.
motion of the needle scratch prevention lever does not operate.
Error with the paper surface detection sensor of the face
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Error with the ejection roller ascending/descending motor
and HP sensor of the face down finisher.
Error with the scraping roller transport motor and HP
sensor of the face down finisher.
Error with the front alignment motor and HP sensor of the
face down finisher.
Error with the rear alignment motor and HP sensor of the
face down finisher.
Error with the stapler slide motor and HP sensor of the
face down finisher. A problem has occurred with the face
Fan motor lock error
Error with the stapler clinch and HP sensor of the face down finisher.
* Detected with the OST Press the Reset key, or turn OFF
down finisher. Press the Reset key, or
U054 3374 1 to 2 OST Motor error Variation code: the power supply. (Turn OFF the Transfer stopped.
Error with the return roller ascending/descending motor turn the power off and on again on the operation
- 1: Locking of the power supply unit fan motor has been detected sub power key.)
and HP sensor of the face down finisher. panel.
- 2: Locking of the relay unit fan motor has been detected
Error with the upper limit detection sensor of the face If recovery has failed, contact your dealer.
down finisher.
Error with the paper surface detection sensor of the face
down finisher.
Error with the shift motor, rear shift sensor, and front shift
sensor of the face down finisher.
Error with the needle scratch prevention lever of the face
down finisher.
Error with the fan motor of the power supply unit of the
face down finisher.

A problem has occurred with the stapler Staple jam

Error with the stapler clinch and HP sensor of the face unit of the face down finisher. - During the clinch operation, the unit does not return to
Press the Reset key, or turn OFF
down finisher. Press the Reset key, or the clinch HP even after the elapse of a specified time
U058 3380 OST staple error the power supply. (Turn OFF the
The staple cue operation of the face down finisher has not turn the power off and on again on the operation - The cue operation is not completed even after performing the cue
sub power key.)
been completed. panel. operation for a prescribed number of times
If recovery has failed, contact your dealer. * Detected with the OST

The error reset method will differ

depending on the position at
Buttons indicate paper jam locations. To Relay sensor 1 does not turn ON within a prescribed amount of time It will be possible to automatically
which the paper is remaining after
X052 3388 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the from the reception of a main unit ejection paper signal. restart the job after the error has
pre-recovery. (Refer to "OST
button to display the error reset method. * Detected with the OST been released.
paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

Relay sensor 1 does not turn OFF even after being driven for a depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
prescribed number of pulses from when relay sensor 1 has been which the paper is remaining after
X052 3389 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
turned ON. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

Relay sensor 2 does not turn ON even after being driven for a depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
prescribed number of pulses from when relay sensor 1 has been which the paper is remaining after
X052 3390 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
turned ON. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

Relay sensor 2 does not turn OFF even after being driven for a depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
prescribed number of pulses from when relay sensor 2 has been which the paper is remaining after
X052 3391 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
turned ON. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

The inlet sensor does not turn ON even after being driven for a depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
prescribed number of pulses from when the leading edge of the paper which the paper is remaining after
X052 3392 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
has reached the roller of relay 5. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

The inlet sensor does not turn OFF even after being driven for a depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
prescribed number of pulses from when the leading edge of the paper which the paper is remaining after
X052 3393 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
has reached the inlet roller. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

When scraping the first sheet of paper into the processing tray, the depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
processing tray paper detection sensor does not turn ON within a which the paper is remaining after
X052 3394 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
prescribed amount of time from the start of scraping. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

When starting the output of a bundle of paper, the processing tray depending on the position at
Buttons indicate paper jam locations. To It will be possible to automatically
paper detection sensor does not turn ON within a prescribed amount which the paper is remaining after
X052 3395 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
of time. pre-recovery. (Refer to "OST
button to display the error reset method. been released.
* Detected with the OST paper remaining position, UI
buttons, and release conditions".)

The error reset method will differ

depending on the position at
which the
Buttons indicate paper jam locations. To Paper was ejected from the main unit before receiving a main unit It will be possible to automatically
paper is remaining after pre-
X052 3396 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the ejection signal. restart the job after the error has
recovery. (Refer to "OST paper
button to display the error reset method. * Detected with the OST been released.
remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
which the
Buttons indicate paper jam locations. To Paper was ejected from the main unit before completing preparation It will be possible to automatically
paper is remaining after pre-
X052 3397 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the to receive paper. restart the job after the error has
recovery. (Refer to "OST paper
button to display the error reset method. * Detected with the OST been released.
remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
which the
Buttons indicate paper jam locations. To Paper was ejected from the main unit at intervals shorter than the It will be possible to automatically
paper is remaining after pre-
X052 3398 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the paper interval notified from the OST to the main unit. restart the job after the error has
recovery. (Refer to "OST paper
button to display the error reset method. * Detected with the OST been released.
remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
which the
Buttons indicate paper jam locations. To Mixed information within the same bundle was received upon It will be possible to automatically
paper is remaining after pre-
X052 3399 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the reception of the paper information while in the staple mode. restart the job after the error has
recovery. (Refer to "OST paper
button to display the error reset method. * Detected with the OST been released.
remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
The jam cover, stapler staple cover, or relay transport unit cover has which the
Buttons indicate paper jam locations. To It will be possible to automatically
been detected as being open between the start of the JOB to the end paper is remaining after pre-
X052 3400 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
of the JOB. recovery. (Refer to "OST paper
button to display the error reset method. been released.
* Detected with the OST remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
Remaining paper has been detected upon rotating the transport motor which the
Buttons indicate paper jam locations. To It will be possible to automatically
for a specified time when the power was turned on or when the cover paper is remaining after pre-
X052 3401 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
was closed. recovery. (Refer to "OST paper
button to display the error reset method. been released.
* Detected with the OST remaining position,
UI buttons, and release
conditions".)
The error reset method will differ
depending on the position at
The paper ejection sensor does not turn ON even after being driven which the
Buttons indicate paper jam locations. To It will be possible to automatically
for a prescribed number of pulses from when the leading edge of the paper is remaining after pre-
X052 3403 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
paper has reached the transport roller. recovery. (Refer to "OST paper
button to display the error reset method. been released.
* Detected with the OST remaining position,
UI buttons, and release
conditions".)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
The error reset method will differ
depending on the position at
The paper ejection sensor does not turn OFF even after being driven which the
Buttons indicate paper jam locations. To It will be possible to automatically
for a prescribed number of pulses from when the paper ejection paper is remaining after pre-
X052 3404 Paper jam in OST A jam has occurred with the face down finisher. display how to fix, touch the button. Touch the restart the job after the error has
sensor has been turned ON. recovery. (Refer to "OST paper
button to display the error reset method. been released.
* Detected with the OST remaining position,
UI buttons, and release
conditions".)
Do one of the following.
(1) Reload the face down finisher
It is necessary to reload the face down finisher with It has been detected that the stapler is empty of staples. with staples and touch the
Y007 3418 OST staple empty Add staples to the Face Down Finisher.
staples. * Detected with the OST [Continue] button.
(2) Touch the [Stop] button.
(3) Job is deleted.
Close the jam release cover of the face It has been detected that the jam cover is open. Close the jam cover of the
Z052 3423 OST jam cover open The jam cover of the face down finisher is open.
down finisher. * Detected with the OST face down finisher.
OST staple cover Close the staple cover of the face down It has been detected that the stapler staple cover is open. Close the stapler staple cover of
Z053 3424 The stapler staple cover of the face down finisher is open.
open finisher. * Detected with the OST the face down finisher.

Close the relay transport cover of

As the opening/closing of the relay
the face down finisher.
transport cover cannot be
* As the opening/closing of the
detected while in a state where
OST transfer cover The relay transport cover of the face down finisher is It has been detected that relay transport cover is open. relay transport cover cannot be
Z352 3425 Close the top cover. the jam cover is open, close the
open open. * Detected with the OST detected while in a state where
relay transport cover after closing
the jam cover is open, close the
the jam cover.
relay transport cover after closing
5 Type code Y: Supply error
the jam cover.

It has been detected that the face down finisher is full.

Detected when one of the 2 conditions listed below is
satisfied.
- Condition 1
Do one of the following.
It has been detected that the stacking tray lower limit sensor turned
(1) Touch the [Continue] button.
ON or it has been detected that a
(*)
prescribed number of paper bundles or more (*) from the staple mode It will be possible to restart the job
(2) Touch the [Stop] button.
was loaded onto the stacking tray. after the error has been released.
It has been detected that the face down finisher is full or that the (3) Job is deleted.
The face down finisher is full. * Configured with TM0-24-6-022 "OST FULL DETECTION However, it is only possible to
W079 3453 OST overloaded restricted number of sheets or restricted number of sets has been * It will be possible to continue the
Remove paper. COUNT". manually restart the job (the job
reached job by removing the paper and
- Condition 2 will not be automatically
touching the [Continue] button. If
When TM0-24-6-021 "OST LOAD CAPACITY LIMIT restarted).
the [Continue] button is touched
SELECT (B5)" is "0: no restriction release" and it has been detected
without removing the paper, this
for jobs of the following setting that a prescribed number of sheets or
error will repeatedly occur.
more has been loaded onto the stacking tray.
- Paper size: Non-standard (*), or paper smaller than B5
- Job type: No post-processing, or offset only
* Registered paper sizes are included in the custom sized paper

The print job will stop once at the

maximum number of sheets and
Job Name: "corresponding job name" Stapling
Detected in cases when the number of printed sheets has exceeded print will continue upon the staple
The number of printed sheets exceeded the maximum number of cannot be performed as the maximum number of Do one of the following.
OST staple over the maximum number of sheets for stapling with a staple job being function being turned OFF after
W038 3455 sheets for stapling with a staple job being output to the face down sheets for stapling has been exceeded. (1) Touch the [Continue] button.
limit output to the face down finisher. The maximum number of sheets will the paper has been removed.
finisher. Remove the paper in the output tray. You can (2) Touch the [Stop] button.
vary depending on the paper type and paper size. It will be possible to automatically
continue print without staples.
restart the job after the error has
been released.

Do one of the following.

(1) Touch the [Continue] button.
(*)
It will be possible to restart the job
(2) Touch the [Stop] button.
after the error has been released.
An attempt was made to start print the next job while there was paper * It will be possible to execute the
Paper waiting to be stapled is remaining in the face down However, it is only possible to
W042 3456 OST paper remain Remove the paper that remains in the output tray. waiting to be stapled remaining in the processing tray of the face next job by removing the paper
finisher. manually restart the job (the job
down finisher. and touching the [Continue]
will not be automatically
button. If the [Continue] button is
restarted).
touched without removing the
paper, this error will repeatedly
occur.

As the stapler is unable to return of the HP when there is paper

remaining in the processing tray of the face down finisher, U058 "OST
OST jammed paper Paper is remaining in the processing tray of the face down Remove the paper from the output Re-staring JOB is not allowed
W128 3457 Remove the paper that remains in the output tray. Stapler Error" cannot be reset.
release finisher. tray of the face down finisher. after dissolving the error.
In order to reset U058, issue this error to urge the user to
remove the paper.
As this error occurs in a state
OST Staple job The staple job to be output to the face down finisher has A job deletion (cancel) has been executed in relation to a where there are no jobs, there is
W342 3458 Remove the paper that remains in the output tray. Touch the [Close] button
delete been deleted. staple job to be output to the face down finisher. no relation to the restarting of
jobs.
OST roller replacement
Variation code:
- 1: The ceramic roller has reached its time for replacement
(The number of sheets that have passed through has been counted
and the timing for maintenance has been reached or the timing for
maintenance had already been reached when the power was turned
Each component of the face down finisher has reached its on)
time for replacement. Parts of the Face Down Finisher need to be - 2: The scraping roller has reached its time for replacement
I010 3483 1 to 3 OST part replace (ceramic roller, scarping roller, return roller, charge eliminating replaced. (The number of sheets that have passed through has been counted Touch the [Close] button
needle, loaded tray ascending/descending motor, loaded tray contact your dealer. and the timing for maintenance has been reached or the timing for
shifting motor, stapler harness) maintenance had already been reached when the power was turned
on)
- 3: The return roller has reached its time for replacement (The
number of sheets that have passed through has been counted and
the timing for maintenance has been reached or the timing for
maintenance had already been reached when the power was turned
on)
The charge eliminating needle of has reached its time for
Each component of the face down finisher has reached its
replacement.
time for replacement. Parts of the Face Down Finisher need to be
(The number of sheets that have passed through has been counted
I010 3484 OST part replace (ceramic roller, scarping roller, return roller, charge eliminating replaced. Touch the [Close] button
and the timing for maintenance has been reached or the timing for
needle, loaded tray ascending/descending motor, loaded tray Contact your dealer.
maintenance had already been reached when the power was turned
shifting motor, stapler harness)
on)
OST motor replacement
Variation code:
- 1: The loaded tray ascending/descending motor has reached its
time for replacement
(The number of times the loaded tray has been raised/ lowered has
Each component of the face down finisher has reached its
been counted and the timing for maintenance has been reached or
time for replacement. Parts of the Face Down Finisher need to be
the timing for maintenance had already been reached when the power
I010 3485 1 to 2 OST part replace (ceramic roller, scarping roller, return roller, charge eliminating replaced. Touch the [Close] button
was turned on)
needle, loaded tray ascending/descending motor, loaded tray Contact your dealer.
- 2: The loaded tray shifting motor has reached its time for
shifting motor, stapler harness)
replacement
(The number of times the loaded tray has been shifted has been
counted and the timing for maintenance has been reached or the
timing for maintenance had already been reached when the power
was turned on)
Each component of the face down finisher has reached its The stapler harness has reached its time for replacement. (The
time for replacement. Parts of the Face Down Finisher need to be number of times the stapler slide has been moved has been counted
I010 3486 OST part replace (ceramic roller, scarping roller, return roller, charge eliminating replaced. and the timing for maintenance has been reached or the timing for Touch the [Close] button
needle, loaded tray ascending/descending motor, loaded tray Contact your dealer. maintenance had already been reached when the power was turned
shifting motor, stapler harness) on)
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs. CAN option I/F error of the "control software for
Error controlling software error Print controlling software error Print
Reboot by pressing the communication with the finisher".
reserving software error Image processing software error TAG Turn OFF the printer (Sub power
S099 3675 Software error power key on the operation panel. If recovery has Error with sequence within program.
controlling software error key OFF).
failed, (An attempt was made to execute the processing of the software in
Power supply controlling software error Count controlling software
contact your dealer. an abnormal order.)
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error CAN option I/F error of the "control software for
System error occurs.
Error controlling software error Print controlling software error Print communication with the finisher".
Reboot by pressing the
reserving software error Image processing software error TAG Error with parameters within program. Turn OFF the printer (Sub power
S099 3676 Software error power key on the operation panel. If recovery has
controlling software error (A failure has occurred with the I/F between the "Print Sequence key OFF).
failed,
Power supply controlling software error Count controlling software related Software" and the "control software for communication with
contact your dealer.
error Resident process of PMS is down. the finisher".)
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print The "control software for communication with the finisher" as received
Reboot by pressing the
reserving software error Image processing software error TAG an undefined error from the CAN option. Turn OFF the printer (Sub power
S099 3677 1 to 5 Software error power key on the operation panel. If recovery has
controlling software error Variation code: 1: OST key OFF).
failed,
Power supply controlling software error Count controlling software 2 - 5: -
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error The sheet reservation process to the CAN connected
System error occurs.
Error controlling software error Print controlling software error Print finisher cannot be completed.
Reboot by pressing the
reserving software error Image processing software error TAG (The paper interval time notified from the CAN connected finisher was Turn OFF the printer (Sub power
S099 3678 1 to 5 Software error power key on the operation panel. If recovery has
controlling software error "0xFFFF" for 720 times continuously in response to the same sheet.) key OFF).
failed,
Power supply controlling software error Count controlling software Variation code: 1: OST
contact your dealer.
error Resident process of PMS is down. 2 - 5: -
Multi finisher communication error
Offset staple paper ejection communication error Etc.
hrough 4999 (Scanner Related)

Scanner firm download error

Failed to download the FB program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4100 Download error of scanner firmware. (The program cannot be written as a program file error or checksum the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
error has occurred while downloading the FB program.) sub power key.)
version.

Scanner firm download error Failed to download the AF program.

Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key. (Unable to write the program into the AF-EEPROM while downloading
U195 4101 Download error of scanner firmware. the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its the AF program)
sub power key.)
version. * Issued on the AF side.

Failed to download the AF program.

Scanner firm download error
(A NACK has been received while in the program download mode.) Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4102 Download error of scanner firmware. * Conditions of the AF for sending a NACK to the scanner the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
- A command for the normal mode has been received in the program sub power key.)
version.
download mode

Scanner firm download error

Failed to download the AF program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4103 Download error of scanner firmware. (A communication sequence error (control signal error) has occurred the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
while in the program download mode.) sub power key.)
version.

Scanner firm download error

Failed to download the AF program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4104 Download error of scanner firmware. (A checksum error has occurred while downloading the AF program.) the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
* Issued on the AF side. sub power key.)
version.

Scanner firm download error

Failed to download the FB program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4105 Download error of scanner firmware. (Unable to write the program on the flash memory of the the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
scanner PCB) sub power key.)
version.

Scanner firm download error

Failed to download the AF program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4106 Download error of scanner firmware. (A program file error (the download file of the AF program does not the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
exist, etc.) has occurred while downloading the AF program. sub power key.)
version.

Scanner firm download error

Failed to download the AF program. Press the Reset key, or turn OFF
Downloading error To continue downloading, press the start key.
U195 4107 Download error of scanner firmware. (Failed to erase the flash memory of the AF PCB) the power supply. (Turn OFF the Stop all operations.
(scnr) After downloading the firmware, confirm its
* Issued on the AF side. sub power key.)
version.

Press the Reset key, or turn OFF

the power supply. (Turn OFF the
The USB connection with the scanner is connected as full- speed
sub power key.)
instead of high-speed.
It may also be possible to clear
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the
the error as follows: Stop all operations. When
Scanner connection turned off. power supply or connection with the scanner, Upon checking the PMS connection, the USB connection with the
U001 4120 - Reconnect the scanner restarting, activate the unit with
error Scanner firmware error. press the Reset key. If recovery has failed, scanner is connected as full-speed instead of high-speed.
- Switch power of scanner OFF, the normal activation sequence.
Connected scanner is not supported. contact your dealer.
then ON
The USB cable was disconnected during image data transfer while
- In the case of U001-0220 only,
transferring image data.
you may need to download
scanner firmware.
Press the Reset key, or turn OFF
the power supply. (Turn OFF the
The USB connection with the scanner is connected as full- speed
sub power key.)
instead of high-speed.
It may also be possible to clear
No response in communication with the scanner. The scanner is Communication with the scanner failed. Check the
the error as follows: Stop all operations. When
Scanner connection turned off. power supply or connection with the scanner,
U001 4121 The USB cable is disconnected while transferring image data. - Reconnect the scanner restarting, activate the unit with
error Scanner firmware error. press the Reset key. If recovery has failed,
- Switch power of scanner OFF, the normal activation sequence.
Connected scanner is not supported. contact your dealer.
then ON
The USB cable was disconnected during image data transfer while
- In the case of U001-0220 only,
transferring image data.
you may need to download
scanner firmware.

Stop all operations. When

restarting, activate the unit with
the normal
activation sequence. Priority in
which errors occur
With errors out of range of the
EEPROM, only one
error will occur based on the
following priority when the power
is turned on.
Scanner EEPROM The scanner is not configured properly. The serial number saved on the EEPROM of the scanner Turn OFF the printer (Sub power - U007-4134 "EEPROM
U007 4130 The value saved on the EEPROM of the scanner is abnormal.
error Contact your dealer. has not been configured. key OFF). Nisca adjustment value out of
range" ... High
- U007-4132 "EEPROM
default value out of range" ... Mid-
High
- U007-4131 "EEPROM test
mode setting value out of range"
... Mid-Low
- U010-4133 "EEPROM test
mode reference value out of
range" ... Low

Stop all operations. Transition to

the standby mode after the error
is reset.
Priority in which errors occur With
errors out of range
of the EEPROM, only one
error will occur based on the
following priority when the power
is turned on.
- U007-4134 "EEPROM
Scanner EEPROM The scanner is not configured properly. The test mode setting value saved on the EEPROM of the Turn OFF the printer (Sub power
U007 4131 The value saved on the EEPROM of the scanner is abnormal. Nisca adjustment value out of
error Contact your dealer. scanner PCB is a value that is beyond the specified range. key OFF).
range" ... High
- U007-4132 "EEPROM
default value out of range" ... Mid-
High
- U007-4131 "EEPROM test
mode setting value out of range"
... Mid-Low
- U010-4133 "EEPROM test
mode reference value out of
range" ... Low

Stop all operations. Transition to

the standby mode after the error
is reset.
Priority in which errors occur With
errors out of range
of the EEPROM, only one
error will occur based on the
following priority when the power
is turned on.
- U007-4134 "EEPROM
Scanner EEPROM The scanner is not configured properly. The parameters of image processing saved on the EEPROM of the Turn OFF the printer (Sub power
U007 4132 The value saved on the EEPROM of the scanner is abnormal. Nisca adjustment value out of
error Contact your dealer. scanner PCB are values that are beyond the specified range. key OFF).
range" ... High
- U007-4132 "EEPROM
default value out of range" ... Mid-
High
- U007-4131 "EEPROM test
mode setting value out of range"
... Mid-Low
- U010-4133 "EEPROM test
mode reference value out of
range" ... Low
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Stop all operations.

Priority in which errors occur With
errors out of range
of the EEPROM, only one error
will occur based on the following
priority when the power is turned
Scanner EEPROM on.
The scanner is not configured properly. The test mode reference value saved on the EEPROM of the scanner Turn OFF the printer (Sub power
U010 4133 TM The value saved on the EEPROM of the scanner is abnormal. - U007-4132 "EEPROM
Contact your dealer. PCB is a value that is beyond the specified range. key OFF).
error default value out of range" ... High
- U007-4131 "EEPROM test
mode setting value out of range"
... Medium
- U010-4133 "EEPROM test
mode reference value out of
range" ... Low

Stop all operations.

Priority in which errors occur With
errors out of range
of the EEPROM, only one error
will occur based on the following
priority when the power is turned
on.
- U007-4134 "EEPROM
Nisca adjustment value out of
Scanner EEPROM The scanner is not configured properly. The adjustment value saved on the EEPROM of the Turn OFF the printer (Sub power
U007 4134 The value saved on the EEPROM of the scanner is abnormal. range" ... High
error Contact your dealer. scanner PCB is a value that is beyond the specified range. key OFF).
- U007-4132 "EEPROM
default value out of range" ... Mid-
High
- U007-4131 "EEPROM test
mode setting value out of range"
... Mid-Low
- U010-4133 "EEPROM test
mode reference value out of
range" ... Low

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Incorrect EEPROM of the scanner PCB. Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4140 turn the power off and on again on the operation (The usage start data of the EEPROM of the scanner PCB is not the the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. initialization pattern or a used pattern.) sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP Unable to access the EEPROM of the scanner PCB. (Data RW not
U098 4141 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. allowed.)
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or CRC error of the EEPROM of the scanner PCB. Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4142 turn the power off and on again on the operation (Fails to inquire the checksum due to the occurrence of an error with the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. the data on the EEPROM of the scanner PCB.) sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP Upon comparing the scanner PCB and the model code of the
U098 4143 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. EEPROM of the scanner PCB, the two do not match.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner. Occurs when the format version of the EEPROM written on the
Error with output of image data by the image processing IC of the EEPROM of the scanner PCB when the power
A problem has occurred on the scanner.
scanner. is turned ON is a format version of the EEPROM that is newer than
Press the Reset key, or Press the Reset key, or turn OFF
Scanner hardware Error with download of the image processing DSP the format version of the EEPROM that the firmware is compatible
U098 4144 turn the power off and on again on the operation the power supply. (Turn OFF the
error firmware of the scanner. with. In order to enable operation, it is necessary to download the
panel. sub power key.)
Operation of the image processing DSP of the scanner has not newer firmware.
If recovery has failed, contact your dealer.
been completed. (This error occurs when reverting to a version of the firmware that
Error with communication between the CPU and image processing differs from the format version of the EEPROM of the scanner PCB.)
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Failed to write on the flash memory of the scanner PCB. (A time-out Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4150 turn the power off and on again on the operation occurs with the sector erasure or sector writing process on the flash the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. memory of the scanner PCB.) sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

A problem has occurred on the scanner.

There is an error with the software and an undefined error
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner software Scanner software error. (that is not supposed to occur) has occurred.
U099 4160 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error Communication error with scanner CCD PCB. * Action to take: Update the version of the scanner
panel. sub power key.) the normal activation sequence.
firmware
If recovery has failed, contact your dealer.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
Stop all operations. When
scanner.
restarting, activate the unit with
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner. the normal activation sequence.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF * As the error cannot be sent to
Scanner hardware Error with download of the image processing DSP - Front level FPGA configuration of the scanner PCB fails.
U098 4180 turn the power off and on again on the operation the power supply. (Turn OFF the the controller (USB
error firmware of the scanner. - Rear level FPGA configuration of the scanner PCB fails.
panel. sub power key.) communication cannot be
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer. performed), only perform blinking
been completed.
of the LED when displaying the
Error with communication between the CPU and image processing
error.
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP A time-out occurs as the image data is not output from the image
U098 4190 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. processing IC of the scanner PCB.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Stop all operations. Transition to

the standby mode after the error
is reset.
Error with the communication data between the main unit and the * As there may be cases when
Press the Reset key, or turn OFF
scanner. the error cannot be sent to the
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner. controller (USB communication
sub power key.)
communication with the scanner. Press the Reset key, or The image data cannot be sent with controller scanner cannot be performed), in such
It may also be possible to clear
U002 4200 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation communication due to reasons such as a defective USB connection case, only perform blinking of the
the error as follows:
Whether or not there is a next original is unknown when performing panel. or a time-out. LED to display the error.
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer. * In the event that an undefined
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with command has been received,
then ON
the communication between the controller and the scanner. send the "command that an
undefined command has been
received" to the controller. This
will not result in an error.

Stop all operations. Transition to

the standby mode after the error
is reset.
Error with the communication data between the main unit and the * As there may be cases when
Press the Reset key, or turn OFF
scanner. the error cannot be sent to the
the power supply. (Turn OFF the
The memory for communication cannot be secured during Failed to communicate with the scanner. controller (USB communication
sub power key.)
communication with the scanner. Press the Reset key, or The start scan does not come from the controller during controller cannot be performed), in such
It may also be possible to clear
U002 4201 Scanner com error An error has occurred on the scanner side when starting a scan. turn the power off and on again on the operation scanner communication while being in a state where the next case, only perform blinking of the
the error as follows:
Whether or not there is a next original is unknown when performing panel. document is ready. LED to display the error.
- Reconnect the scanner
an AF scan. If recovery has failed, contact your dealer. * In the event that an undefined
- Switch power of scanner OFF,
The command versions of scanner communication differ. Error with command has been received,
then ON
the communication between the controller and the scanner. send the "command that an
undefined command has been
received" to the controller. This
will not result in an error.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Downloading of the image processing DSP firmware of the
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner. scanner PCB fails.
scanner.
Press the Reset key, or (After confirming that the booting process of the image processing Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4210 turn the power off and on again on the operation DSP of the scanner PCB does not become completed with the first the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. download process, the booting process of the image processing DSP sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer. of the scanner PCB does not become completed with the second
been completed.
download process.)
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP The starting response of the image processing DSP of the scanner
U098 4211 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. PCB does not become completed even after waiting for 10 ms.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP The ending response of the image processing DSP of the scanner
U098 4212 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. PCB does not become completed even after waiting for 10 ms.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or The sending and receiving of the command between the host and the Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4213 turn the power off and on again on the operation image processing DSP of the scanner PCB does not become the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. completed within 10 ms. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner. The response of the command sent from the host to the image
scanner.
Press the Reset key, or processing DSP of the scanner PCB becomes NACK (error code: Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4214 turn the power off and on again on the operation communication objective code undefined). the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. (The communication objective code of the command sent from the sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer. host to the image processing DSP of the scanner PCB is undefined.)
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner. The response of the command sent from the host to the image
scanner.
Press the Reset key, or processing DSP of the scanner PCB becomes NACK (error code: Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4215 turn the power off and on again on the operation parameter code undefined). the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. (The parameter code of the command sent from the host to the sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer. image processing DSP of the scanner PCB is undefined.)
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the The response of the command sent from the host to the image
A problem has occurred on the scanner.
scanner. processing DSP of the scanner PCB becomes NACK (error code:
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP poor table data).
U098 4216 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. (The number of the data of the table sent from the host to the image
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not processing DSP of the scanner PCB is smaller than the prescribed
If recovery has failed, contact your dealer.
been completed. value.)
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the The response of the command sent from the host to the image
A problem has occurred on the scanner.
scanner. processing DSP of the scanner PCB becomes NACK (error code:
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP excessive table data).
U098 4217 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. (The number of the data of the table sent from the host to the image
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not processing DSP of the scanner PCB is greater than the prescribed
If recovery has failed, contact your dealer.
been completed. value.)
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP The host receives an undefined command from the image
U098 4218 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. processing DSP of the scanner PCB.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Press the Reset key, or turn OFF

the power supply. (Turn OFF the
When the color profile data has not been downloaded onto the sub power key.) Stop all operations. Transition to
Scnr c-co pro data There is an error with the custom color profile data of the The scanner is not configured properly.
U018 4230 custom region (serial no. is 0000), select the custom region and * For a permanent solution, set the standby mode after the error
error scanner. contact your dealer.
implement a scan. TM0-21-6-071 "COLOR PROFILE is reset.
SELECTION" to [0
= Standard].
Press the Reset key, or turn OFF
the power supply. (Turn OFF the
sub power key.) Stop all operations. Transition to
Scnr c-co pro data There is an error with the custom color profile data of the The scanner is not configured properly.
U018 4250 Failed to DL the custom color profile. * For a permanent solution, set the standby mode after the error
error scanner. Contact your dealer.
TM0-21-6-071 "COLOR PROFILE is reset.
SELECTION" to [0
= Standard].

Operation of the scanner was not completed within a

A problem has occurred on the scanner.
specified time.
Press the Reset key, or A time-out occurs with the carriage operation. Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4300 FB error turn the power off and on again on the operation The time for determining a time-out is 1.2 times the assumed time for the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. moving the carriage. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a prescribed

A problem has occurred on the scanner.
amount of time.
Press the Reset key, or In a carriage operation where it is expected that the HP sensor is OFF Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4301 FB error turn the power off and on again on the operation at the end of the operation, the HP sensor is ON at the end of the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. operation. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a

A problem has occurred on the scanner.
specified time.
Press the Reset key, or In a carriage operation where it is expected that the HP sensor is ON Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4302 FB error turn the power off and on again on the operation at the end of the operation, the HP sensor is OFF at the end of the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. operation. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a

A problem has occurred on the scanner.
specified time.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. The setting value of the amount of movement or the setting value of
U003 4303 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. the frequency configured with the carriage is out of range.
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a

A problem has occurred on the scanner. An interruption is not inserted in the pulse specification position
specified time.
Press the Reset key, or (document top position, document end position, white plate shading, Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4304 FB error turn the power off and on again on the operation etc.) during movement of the carriage. the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. * Action to take: Update the version of the scanner sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer. firmware (SH firmware, rear level FPGA firmware)
An error has occurred with the memory data check.

Operation of the scanner was not completed within a

A problem has occurred on the scanner.
specified time. Time-out while waiting for black shading.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. - Black compensation does not end within a specified time
U003 4310 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. - A shading completion interruption from the FPGA of the scanner
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy. PCB does not occur
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a

A problem has occurred on the scanner. Time-out while waiting for white shading.
specified time.
Press the Reset key, or - White compensation does not end within a prescribed amount of Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4311 FB error turn the power off and on again on the operation time the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. - A shading completion interruption from the FPGA of the scanner sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer. PCB does not occur
An error has occurred with the memory data check.

Time-out while waiting for generation of the shading

Operation of the scanner was not completed within a coefficient.
A problem has occurred on the scanner.
specified time. - Generation of the shading coefficient is not completed within a
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. specified time
U003 4312 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. - A shading coefficient generation completion interruption
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy. does not occur
If recovery has failed, contact your dealer.
An error has occurred with the memory data check. * Action to take: Update the version of the scanner firmware (SH
firmware, front level FPGA firmware). Replace hardware components.

Operation of the scanner was not completed within a

A problem has occurred on the scanner. Turn the scanner lamp OFF and
specified time.
Press the Reset key, or After the scanner lamp has been turned ON, the scanner lamp Press the Reset key, or turn OFF stop all operations.
Carriage HP sensor error.
U003 4316 FB error turn the power off and on again on the operation remains in a state of being ON even after the elapse of the maximum the power supply. (Turn OFF the When restarting, activate the unit
Error with the pulse motor of the carriage.
panel. time the scanner lamp is to remain ON for a single job. sub power key.) with the normal activation
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer. sequence.
An error has occurred with the memory data check.

Failed Gain adjustment.

Operation of the scanner was not completed within a - Even when the Gain adjustment value (analog gain adjustment value
A problem has occurred on the scanner.
specified time. or digital gain adjustment value) is set to the maximum value, the
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. number of pixels equal to or
U003 4322 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. greater than the prescribed threshold does not exceed the prescribed
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy. number of pixels.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check. * Action to take: Replace hardware components (CCD lamp, CCD
PCB, scanner PCB, etc.)

Operation of the scanner was not completed within a

A problem has occurred on the scanner. Time-out while waiting for Gain adjustment.
specified time.
Press the Reset key, or - When scanning the pixel data of the white level from the FPGA of the Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4323 FB error turn the power off and on again on the operation scanner PCB with Gain adjustment, there the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. is no response from the FPGA of the scanner PCB even sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer. after waiting for the specified time (5000 ms).
An error has occurred with the memory data check.

Operation of the scanner was not completed within a prescribed Failed with LED adjustment of luminous energy.
A problem has occurred on the scanner.
amount of time. - Even when the adjustment value of the luminous energy for the LED
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. is set to 100%, the number of pixels equal to or greater than the
U003 4324 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. prescribed threshold does not exceed the prescribed number of pixels
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy. * Action to take: Replace hardware components (CCD lamp, CCD
If recovery has failed, contact your dealer.
An error has occurred with the memory data check. PCB, scanner PCB, etc.)

Operation of the scanner was not completed within a A time-out has occurred with LED adjustment of luminous energy.
A problem has occurred on the scanner.
specified time. - The process of counting the number of pixels equal to or greater
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. than the density threshold value with LED adjustment of luminous
U003 4325 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. energy does not end.
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy. * Action to take: Replace hardware components (CCD lamp, CCD
If recovery has failed, contact your dealer.
An error has occurred with the memory data check. PCB, scanner PCB, etc.)

Press the Reset key, or turn OFF

the power supply. (Turn OFF the
sub power key.)
The scanner lock/unlock selection is operation-prohibited. Stop all operations. Transition to
Scanner lock setting Regardless of the lock setting of the scanner being "operation Scanner configuration is not complete. * For a permanent solution, set
U006 4330 (Instructions for operation come from the controller while in a state the standby mode after the error
err prohibited", an attempt was made to operate the scanner. Contact your dealer. (Lock not released) TM0-21-6- 002 "SCANNER
where operation is prohibited with settings.) is reset.
LOCK/
UNLOCK SELECTION" to [0
= operation allowed].
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4340 turn the power off and on again on the operation Failed with the process of initializing the CCD PCB. the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner. Time-out while waiting for an SSI communication interrupt command.
Error with output of image data by the image processing IC of the (While waiting for data reception or data transmission by the SSI, an
A problem has occurred on the scanner.
scanner. SSI communication interruption does not occur even after the elapse
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP of 20 ms.)
U098 4341 turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner. * Timing of SSI communication
panel. sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not Transmission of data to the A/D converter (master making)
If recovery has failed, contact your dealer.
been completed. Transmission of data to the CCD PCB (master making) Reception of
Error with communication between the CPU and image processing data from the CCD PCB (loading)
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

A problem has occurred on the scanner. Upon conducting CCD communication, the communication
Press the Reset key, or lock is not releases even after the elapse of 100 ms. Press the Reset key, or turn OFF Stop all operations. When
Scanner software Scanner software error.
U099 4342 turn the power off and on again on the operation * Timing of CCD communication When adjusting the offset/gain value the power supply. (Turn OFF the restarting, activate the unit with
error Communication error with scanner CCD PCB.
panel. When acquiring the FB scan size sub power key.) the normal activation sequence.
If recovery has failed, contact your dealer. When recording the white level compensation value, etc.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner.
scanner.
Press the Reset key, or The scanner fan does not rotate. Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4350 turn the power off and on again on the operation (Rotation of the fan is not detected even after the elapse the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. of 50 ms from when operation of the fan is instructed.) sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

Press the Reset key, or turn OFF

the power supply. (Turn OFF the
sub power key.)
* For a permanent solution,
execute TM0-21-3-026
"SCANNER PROFILE
Stop all operations. Transition to
Scanner profile The scanner is not configured properly. When starting a scan job, the scanner profiling data is not saved on MODE" and save the scanner
U008 4360 Error with the scanner profiling data. the standby mode after the error
data err Contact your dealer. the flash memory of the scanner PCB. profiling data onto the flash
is reset.
memory.
If the same error repeatedly
occurs, execute TM0-21-3- 026
"SCANNER PROFILE
MODE" again after letting the unit
cool.
Press the Reset key, or turn OFF
the power supply. (Turn OFF the
sub power key.)
* For a permanent solution,
execute TM0-21-3-026
Upon executing TM0-21-3-026 "SCANNER PROFILE MODE", correct
"SCANNER PROFILE
scanner profiling data was not generated. (In cases when the Stop all operations. Transition to
Scanner profile The scanner is not configured properly. MODE" and save the scanner
U008 4361 Error with the scanner profiling data. difference between the maximum value and the minimum value is the standby mode after the error
data err Contact your dealer. profiling data onto the flash
30% or more, or when a decrease of the luminous energy could not is reset.
memory.
be seen after the elapse of a prescribed amount of time.)
If the same error repeatedly
occurs, execute TM0-21-3- 026
"SCANNER PROFILE
MODE" again after letting the unit
cool.

Stop all operations. Transition to

the standby mode after the error
is reset.
The AF paper feed cover is open. Close the paper feed cover of the Despite being a Z error, it will be
Z001 4400 AF set error The paper feed cover of the AF is open. Close the AF cover of the scanner.
* Issued on the AF side AF. possible to only manually restart
the job after the error has been
released (the job will not be
automatically restarted).

Stop all operations. Transition to

the standby mode after the error
is reset.
AF registration sensor original remaining jam (extra-long paper error). The method for re-staring the job
A document has become jammed in the scanner. Remove all of the paper along the
The AF registration sensor cannot be removed from the start of paper after the error has been reset is
X025 4411 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that original transport path of the AF
feed. as follows.
has become jammed. and close the AF cover.
* Issued on the AF side - Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)

Stop all operations. Transition to

the standby mode after the error
is reset.
AF read sensor (F) original remaining jam (extra-long paper error). The method for re-staring the job
A document has become jammed in the scanner. Remove all of the paper along the
After the AF original registration sensor has been turned OFF, the AF after the error has been reset is
X025 4412 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that original transport path of the AF
read sensor (F) cannot be removed. as follows.
has become jammed. and close the AF cover.
* Issued on the AF side - Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)

Stop all operations. Transition to

the standby mode after the error
is reset.
AF read sensor (B) original remaining jam (extra-long paper error). The method for re-staring the job
A document has become jammed in the scanner. Remove all of the paper along the
After the AF read sensor (F) has been turned OFF, the AF read after the error has been reset is
X025 4413 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that original transport path of the AF
sensor (B) cannot be removed. as follows.
has become jammed. and close the AF cover.
* Issued on the AF side - Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

Stop all operations. Transition to

the standby mode after the error
is reset.
AF registration sensor non-arrival jam. The method for re-staring the job
A document has become jammed in the scanner. Remove all of the paper along the
After the feed operation was started, the AF registration sensor was after the error has been reset is
X025 4414 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that original transport path of the AF
not reached. as follows.
has become jammed. and close the AF cover.
* Issued on the AF side - Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)

Stop all operations. Transition to

the standby mode after the error
is reset.
The method for re-staring the job
A document has become jammed in the scanner. AF read sensor (F) non-arrival jam. Remove all of the paper along the
after the error has been reset is
X025 4415 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that After the scan was started, the AF read sensor (F) was not reached. original transport path of the AF
as follows.
has become jammed. * Issued on the AF side and close the AF cover.
- Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)

Stop all operations. Transition to

the standby mode after the error
is reset.
The method for re-staring the job
A document has become jammed in the scanner. AF read sensor (B) non-arrival jam. Remove all of the paper along the
after the error has been reset is
X025 4416 Paper jam in AF A document is jammed in the AF. Open the AF cover and remove the document that After the scan was started, the AF read sensor (B) was not reached. original transport path of the AF
as follows.
has become jammed. * Issued on the AF side and close the AF cover.
- Print process: Automatic restart
- Scanning process: Manual
restart (the process will not restart
automatically)

The AF is not connected.

Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL AF not connected.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". (Attempt initial communication in a state where the AF is not
U004 4420 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. connected. Send "AF version 0" to the controller with initial
panel. sub power key.) is reset.
Error with the model of the AF. communication.)
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL No AF program.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". ("ROM unwritten" is sent from the AF as problem information when
U004 4430 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. the system is activated or while downloading the AF firmware.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL An "AF front original IN sensor problem" has been detected.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". ("AF front original IN sensor problem" is sent from the AF as problem
U004 4440 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. information.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL The AF fan motor does not operate.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". (The AF fan motor does not operate and "Fan motor problem" is sent
U004 4441 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. from the AF as problem information.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner. An "AF FL multi-tray pickup sensor problem" has been detected.
The AF has issued a "AF original IN sensor problem" or "AF FL
Press the Reset key, or ("AF FL multi-tray pickup sensor problem" is sent from the AF as Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem".
U004 4442 AF error turn the power off and on again on the operation problem information.) the power supply. (Turn OFF the the standby mode after the error
AF fan motor error.
panel. * Issued on the AF side sub power key.) is reset.
Error with the model of the AF.
If recovery has failed, contact your dealer. * Action to take: Exchange the AF FL multi-tray pickup sensor.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL An "AF original registration sensor problem" has been detected.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". ("AF original registration sensor problem" is sent from the AF as
U004 4443 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. problem information.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL An "AF rear original IN sensor problem" has been detected.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". ("AF rear original IN sensor problem" is sent from the AF as problem
U004 4444 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. information.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner. An "AF ascending/descending tray home sensor problem" has been
The AF has issued a "AF original IN sensor problem" or "AF FL
Press the Reset key, or detected. Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem".
U004 4445 AF error turn the power off and on again on the operation ("AF ascending/descending tray home sensor problem" is sent from the power supply. (Turn OFF the the standby mode after the error
AF fan motor error.
panel. the AF as problem information.) sub power key.) is reset.
Error with the model of the AF.
If recovery has failed, contact your dealer. * Issued on the AF side.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL An "AF white plate home sensor problem" has been detected.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". ("AF white plate home sensor problem" is sent from the AF as
U004 4446 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. problem information.)
panel. sub power key.) is reset.
Error with the model of the AF. * Issued on the AF side.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.
The AF is not connected.
Error with the firmware of the AF.
A problem has occurred on the scanner.
The AF has issued a "AF original IN sensor problem" or "AF FL The model of the connected AF is different.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. Transition to
multi-tray pickup sensor problem". (Different machine information is sent from the AF when the system
U004 4449 AF error turn the power off and on again on the operation the power supply. (Turn OFF the the standby mode after the error
AF fan motor error. is activated or while downloading the AF firmware.)
panel. sub power key.) is reset.
Error with the model of the AF. * Action to take: Exchange with a compatible (correct model) AF.
If recovery has failed, contact your dealer.
Recovery from the power saving mode was not completed within a
prescribed amount of time.

In the communication between the scanner and the AF, an operation

A problem has occurred on the scanner.
request command was sent from the scanner while the AF was in a
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
AF state where the 24 V was OFF. (When the operation request
U005 4450 Error with the communication between the scanner and the AF. turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
communication error command was sent from the scanner while the AF was in a state
panel. sub power key.) the normal activation sequence.
where the 24 V was OFF, "24 V undetected problem" is sent from the
If recovery has failed, contact your dealer.
AF as problem information.)

In the communication between the scanner and the AF,

communication is not possible even after 3 tries by the scanner, AF
initialization is executed, and initialization is successful.
Conditions for retrying 3 times
Stop all operations. Transition to
- Time-out (no response)
AF the standby mode after the error
- All bytes of the reception command do not match
W001 4460 communication Error with the communication between the scanner and the AF. An error has occurred on the scanner. Touch the [Confirm] button. is reset.
- Undefined command received
warning Re-staring JOB is not allowed
- NACK received (AF has received an undefined
after dissolving the error.
command)
* "Initialization successful" indicates that "the error was reset".
However, as operation will stop after 3 retries and communication
becoming no longer available, an error is to be issued.

A problem has occurred on the scanner.

Press the Reset key, or In the communication between the scanner and the AF, Press the Reset key, or turn OFF Stop all operations. When
AF
U005 4461 Error with the communication between the scanner and the AF. turn the power off and on again on the operation communication is not possible even after 3 tries by the scanner, AF the power supply. (Turn OFF the restarting, activate the unit with
communication error
panel. initialization is executed, and initialization fails. sub power key.) the normal activation sequence.
If recovery has failed, contact your dealer.
A problem has occurred on the scanner.
Press the Reset key, or In the communication between the scanner and the AF, in relation to Press the Reset key, or turn OFF Stop all operations. When
AF
U005 4462 Error with the communication between the scanner and the AF. turn the power off and on again on the operation the command transmission by the scanner (FB), the response form the power supply. (Turn OFF the restarting, activate the unit with
communication error
panel. the AF was abnormal. sub power key.) the normal activation sequence.
If recovery has failed, contact your dealer.
A problem has occurred on the scanner.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
AF In the communication between the scanner and the AF, a
U005 4463 Error with the communication between the scanner and the AF. turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
communication error communication sequence error (control signal error) occurs.
panel. sub power key.) the normal activation sequence.
If recovery has failed, contact your dealer.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
A problem has occurred on the scanner.
In the communication between the scanner and the AF, a response
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
AF command is not sent from the AF and a time-out occurs.
U005 4464 Error with the communication between the scanner and the AF. turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
communication error * Action to take: Update the version of the scanner
panel. sub power key.) the normal activation sequence.
firmware, update the version of the AF firmware, etc.
If recovery has failed, contact your dealer.

Operation of the scanner was not completed within a prescribed

A problem has occurred on the scanner.
amount of time.
Press the Reset key, or Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error. After the execution of writing in relation to the front level DDR memory
U003 4500 FB error turn the power off and on again on the operation the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage. of the scanner PCB, the loaded value differs from the written value.
panel. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a prescribed

A problem has occurred on the scanner.
amount of time.
Press the Reset key, or Upon executing an RGB data check, after the execution of writing in Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4501 FB error turn the power off and on again on the operation relation to the rear level DDR memory of the scanner PCB, the loaded the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. value differs from the written value. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Operation of the scanner was not completed within a prescribed

A problem has occurred on the scanner.
amount of time.
Press the Reset key, or Upon executing a gray data check, after the execution of writing in Press the Reset key, or turn OFF Stop all operations. When
Carriage HP sensor error.
U003 4502 FB error turn the power off and on again on the operation relation to the rear level DDR memory of the scanner PCB, the loaded the power supply. (Turn OFF the restarting, activate the unit with
Error with the pulse motor of the carriage.
panel. value differs from the written value. sub power key.) the normal activation sequence.
Failed Gain adjustment and LED adjustment of luminous energy.
If recovery has failed, contact your dealer.
An error has occurred with the memory data check.

Scanner EEPROM data error.

Error with access to the EEPROM / flash memory of the
scanner.
Error with the model code within the EEPROM of the scanner.
Error with the format version of the EEPROM of the scanner.
Error with configuration of the FPGA firmware of the
scanner.
Error with output of image data by the image processing IC of the
A problem has occurred on the scanner. When starting a scan, upon confirming if whether the rear level DDR
scanner.
Press the Reset key, or of the scanner PCB can be accessed, it cannot be accessed (the Press the Reset key, or turn OFF Stop all operations. When
Scanner hardware Error with download of the image processing DSP
U098 4510 turn the power off and on again on the operation CPU access activation flg is unaltered). the power supply. (Turn OFF the restarting, activate the unit with
error firmware of the scanner.
panel. * Action to take: Update the version of the scanner firmware (SH sub power key.) the normal activation sequence.
Operation of the image processing DSP of the scanner has not
If recovery has failed, contact your dealer. firmware, rear level FPGA firmware). Replace hardware components.
been completed.
Error with communication between the CPU and image processing
DSP of the scanner.
Scanner CCD PCB error.
Error with A/D converter of the scanner and SSI communication to
the CCD PCB.
Scanner fan error.
Error with access to the rear level DDR of the scanner.

ions Other Than Paper Feed and Paper Ejection)

This error occurs in any of the

following cases.
- When an error has occurred
during the process of enabling the
internal RIP option.
- In cases when a used activation
System error occurs.
card is inserted while the internal
Reboot by pressing the
Internal RIP option Turn OFF the printer (Sub power RIP option is disabled.
S700 5000 The process of enabling the internal RIP option has failed. power key on the operation panel. If recovery has An error has occurred during the activate internal RIP.
enabling error key OFF) - In cases when an activation card
failed,
is inserted while the internal RIP
contact your dealer.
option is enabled.
To resolve the cause of this error,
insert either an activation card that
has not been used or a model
card.
3 Type code U: Unit error

This error occurs in any of the

following cases.
- When an error has occurred
during the process of enabling the
internal RIP option.
Activate internal RIP was executed with inappropriate conditions. - In cases when a used activation
System error occurs.
Variation code: card is inserted while the internal
Reboot by pressing the
Internal RIP option · 1: The internal RIP option is disabled and a used activation card is Turn OFF the printer (Sub power RIP option is disabled.
S700 5001 1 to 2 The process of enabling the internal RIP option has failed. power key on the operation panel. If recovery has
enabling error inserted. key OFF) - In cases when an activation card
failed,
· 2: The internal RIP option is enabled and an activation card is is inserted while the internal RIP
contact your dealer.
inserted. option is enabled.
To resolve the cause of this error,
insert either an activation card that
has not been used or a model
card.
3 Type code U: Unit error

End the process in which this

error has occurred in an error.
Stop the process in which this
error has occurred in an error.
Once the vendor has been
connected, the power of the
vendor has been switched ON, or
Turn OFF the printer (Sub power the power of the PMS has been
Unable to communicate with the vendor. Check key OFF). switched OFF then ON again,
The vendor is not connected or the power of the vendor is OFF. (This
Vendor connection the power supply or connection with the vendor, Upon checking if the power of the start with initial communication of
S060 5500 Error with connection of vendor. error is displayed in cases when the vendor is in a state of being
error and turn the power of this unit off and on again. vendor is OFF or that connecting the vendor.
connected according to settings of the test mode.)
If recovery has failed, contact your dealer. cables are not detached, reboot Once the vendor has been
the power supply unit. connected or the power
of the vendor has been switched
ON, restart the process from
before this error occurred. Once
the power of the PMS has been
switched OFF then ON again,
start with initial communication of
the vendor.

The amount of money you inserted is It will be possible to restart the job
Job in No enough The amount/charge placed in the vendor is none or too small. insufficient. Do one of the following. after the error has been released.
coin in Vendor [In The message and the conditions for releasing the error will differ Insert the necessary amount (card), and touch the (1) Touch the [Continue] button. However, it is only possible to
W080 5501 The amount/charge placed in the vendor is none or too small.
Processing depending on whether or not there is a job in the [In Processing [Continue] button. (2) Touch the [Stop] button. manually restart the job (the job
Operation] tab Operation] tab. To end print, touch the [Cancel] button. Job Name: (3) Job is deleted. will not be automatically
"corresponding job name" restarted).

An error has occurred with communication with the vendor.

Variation code:
Database access error in HDD TAG communication error
- 1: A sequence error has occurred. (The reception command is
The engine PCB version and firmware do not match.
System error occurs. incorrect in relation to the transmission command.)
Voltage error of each head
Reboot by pressing the - 2: A time-out error has occurred. (There is no response Stop print if in the process of print.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 5502 1 to 5 Hardware error power key on the operation panel. If recovery has after 500 ms for attempt 3 when retrying.) No processing in particular if in
Multi finisher communication error key OFF).
failed, - 3: A retry error has occurred. (A retry command has been received the standby mode.
Offset staple paper ejection communication error Vendor
contact your dealer. for attempt 3 when retrying.)
communication error
- 4: A checksum error has occurred.
Etc.
- 5: A hardware error has occurred. (Occurs when a parity error, etc.
has occurred)

Engine-PMS communication error Maintenance unit controlling

software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print An error has occurred during communication with the vendor. The system is in an abnormal due
Reboot by pressing the
reserving software error Image processing software error TAG Due to the print job at the beginning being in a state of waiting for Turn OFF the printer (Sub power to the queue exceeding 65.
S099 5503 Software error power key on the operation panel. If recovery has
controlling software error processing while print, the processing of following jobs is stuck and key OFF). If in the process of print, stop
failed,
Power supply controlling software error Count controlling software caused the number of processes to exceed the prescribed value. print.
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Engine-PMS communication error Maintenance unit controlling
software error Ink circulation unit controlling software error Paper
feed system software error
System error occurs.
Error controlling software error Print controlling software error Print
Reboot by pressing the
reserving software error Image processing software error TAG A hardware error has occurred during communication with the Turn OFF the printer (Sub power
S099 5504 Software error power key on the operation panel. If recovery has
controlling software error vendor. key OFF).
failed,
Power supply controlling software error Count controlling software
contact your dealer.
error Resident process of PMS is down.
Multi finisher communication error
Offset staple paper ejection communication error Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name

As the value configured with TM0-

26-6-001 "VENDOR
CONNECTION" is reflected the
next time the power of the main
The value of TM0-26-6-001 "VENDOR CONNECTION" unit is turned ON, in cases when
Reboot the machine It is necessary to reboot as the value of TM0-26-6-001 Reboot by pressing the has been configured from "0: Not connected" to "1: Connected". the settings have been changed,
W081 5505 Touch the [Close] button
power "VENDOR CONNECTION" has been changed. power key on the operation panel. Otherwise, the value has been configured from "1: Connected" to "0: display a message to urge the
Not connected". (Display only when the setting has been changed.) user to reboot the main unit.
As this error occurs in a state
where there are no jobs, there is
no relation to the restarting of
jobs.

After releasing the lock (*2) of the

printer by operating the external
print restriction equipment, It will be possible to restart the job
Job in Print Control The printer is locked by external print restriction equipment. do one of the following. after the error has been released.
OPERATION INTERRUPTED
Device Err [In The message and the conditions for releasing the error will differ (1) Touch the [Continue] button. However, it is only possible to
W082 5506 Login to device then press CONTINUE to resume. The printer is locked by external print restriction equipment.
Processing depending on whether or not there is a job in the [In Processing (2) Touch the [Stop] button. manually restart the job (the job
Job Name: "corresponding job name"
Operation] tab Operation] tab. *2 Insert an amount (or charge in will not be automatically
the case of a card) that is at least restarted).
the price of the first output surface
of the job.

Error with the download data for a peripheral device. (When starting
the download, a data error has been detected during the integrity
Download processing for the engine incomplete Engine package check of the download data.)
Firmware download error
version error Variation code: 1: OST When rebooting, activate the unit
Downloading err To continue downloading, press the start key.
S094 5507 1 to 6 TAG microcomputer firmware download error Download error of RX 2: - Hold Start key down. in a state that will require a
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error 3: - recovery download.
version.
FPGA firmware configuration error 4: -
5: -
6: Option PCB

No response from the peripheral device loader program. (Immediately

after the power was turned ON or while downloading, there was no
Download processing for the engine incomplete Engine package response from the peripheral device loader program.)
Firmware download error
version error Variation code: 1: OST When rebooting, activate the unit
Downloading err To continue downloading, press the start key.
S094 5508 1 to 6 TAG microcomputer firmware download error Download error of RX 2: - Hold Start key down. in a state that will require a
(engine) After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error 3: - recovery download.
version.
FPGA firmware configuration error 4: -
5: -
6: Option PCB

Peripheral device main program activation error.

Peripheral device main program activation error.
(Immediately after the power is turned ON, when
activating the peripheral device main program, the
Download processing for the engine incomplete
Firmware download error. To main program has not yet been installed.)
Engine package version error When rebooting, activate
continue downloading, press Variation code:
TAG microcomputer fi rmware download error the unit in a state that
the Start key. When download 1: FDF Hold Start key down.
Download error of RX fi rmware for paper transport. will require a recovery
is complete, check the fi rmware 2: -
SH2A fi rmware download error download.
version. 3: -
FPGA fi rmware confi guration error
4: -
Downloading err 5: -
S094 5509 1 to 6
(engine) 6: Option PCB
the peripheral device main program, the main program
Download processing for the engine incomplete Firmware download error has not yet been installed.) When rebooting, activate
Engine package version error
the unit in a state that will require
TAG microcomputer firmware download error Download error of RX To continue downloading, press the start key. Variation code: 1: OST Hold Start key down.
a recovery download.
firmware for paper transport.
SH2A firmware download error After downloading the firmware, 2: -
FPGA firmware configuration error confirm its version. 3: -
4: -
5: -
6: Option PCB
Error with communication with the peripheral device loader
Error with communication with the peripheral device
loader program.
(Immediately after the power was turned ON or while
Download processing for the engine incomplete
Firmware download error. To downloading, a command error or a response timeout
Engine package version error When rebooting, activate
continue downloading, press was detected with the communication with the
TAG microcomputer fi rmware download error the unit in a state that
the Start key. When download peripheral device loader program.) Hold Start key down.
Download error of RX fi rmware for paper transport. will require a recovery
is complete, check the fi rmware Variation code:
SH2A fi rmware download error download.
version. 1: FDF
FPGA fi rmware confi guration error
2: -
3: -
Downloading err
S094 5510 1 to 6 4: -
(engine) (Immediately after the power was turned ON or while
downloading, a command error or a response time-out

Download processing for the engine incomplete Engine package was detected with the communication with the peripheral device
Firmware download error
version error loader program.) When rebooting, activate the unit
To continue downloading, press the start key.
TAG microcomputer firmware download error Download error of RX Variation code: 1: OST Hold Start key down. in a state that will require a
After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error 2: - recovery download.
version.
FPGA firmware configuration error 3: -

4: -
5: -
6: Option PCB
Access error in relation to the FLASH memory of the

Access error in relation to the FLASH memory of the

peripheral device.
(While downloading, a deletion or write error was
Download processing for the engine incomplete detected with the FLASH memory of the peripheral
Firmware download error. To
Engine package version error device.) When rebooting, activate
continue downloading, press
TAG microcomputer fi rmware download error Variation code: the unit in a state that
the Start key. When download Hold Start key down.
Download error of RX fi rmware for paper transport. 1: FDF will require a recovery
is complete, check the fi rmware
SH2A fi rmware download error 2: - download.
version.
FPGA fi rmware confi guration error 3: -
Downloading err 4: -
S094 5511 1 to 6
(engine) 5: -
6: Option PCB

(While downloading, a deletion or write error was detected

Download processing for the engine incomplete Engine package with the FLASH memory of the peripheral device.)
Firmware download error
version error Variation code: 1: OST When rebooting, activate the unit
To continue downloading, press the start key.
TAG microcomputer firmware download error Download error of RX 2: - Hold Start key down. in a state that will require a
After downloading the firmware, confirm its
firmware for paper transport. SH2A firmware download error 3: - recovery download.
version.
FPGA firmware configuration error 4: -

5: -
6: Option PCB
Checksum error of the FLASH memory of the peripheral
Checksum error of the FLASH memory of the
peripheral device.
(While downloading, an error was detected in the
Download processing for the engine incomplete
Firmware download error. To checksum calculation of the FLASH memory of the
Engine package version error When rebooting, activate
continue downloading, press peripheral device.)
TAG microcomputer fi rmware download error the unit in a state that
the Start key. When download Variation code: Hold Start key down.
Download error of RX fi rmware for paper transport. will require a recovery
is complete, check the fi rmware 1: FDF
SH2A fi rmware download error download.
version. 2: -
FPGA fi rmware confi guration error
3: -
Downloading err 4: -
S094 5512 1 to 6
(engine) 5:
(While downloading, an error was detected in the

Download processing for the engine incomplete Engine package

Firmware download error checksum calculation of the FLASH memory of the peripheral device.)
version error When rebooting, activate the unit
To continue downloading, press the start key. Variation code: 1: OST
TAG microcomputer firmware download error Download error of RX Hold Start key down. in a state that will require a
After downloading the firmware, confirm its 2: -
firmware for paper transport. SH2A firmware download error recovery download.
version. 3: -
FPGA firmware configuration error

4: -
5: -
6: Option PCB
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match.
System error occurs.
Voltage error of each head
Reboot by pressing the During communication of the multifunction finisher when the power
Driving wave data of each head nozzle error Turn OFF the printer (Sub power
S098 5513 Hardware error power key on the operation panel. If recovery has was turned ON, an inconsistency was detected with the model of the
Multi finisher communication error key OFF).
failed, multifunction finisher.
Offset staple paper ejection communication error Vendor
contact your dealer.
communication error
Etc.
Database access error in HDD TAG communication error
The engine PCB version and firmware do not match. Occurs when the process of activating an optional device is
System error occurs.
Voltage error of each head performed when the power supply unit is activated and it is detected
Reboot by pressing the
Driving wave data of each head nozzle error that the optional device is connected to the wrong connector. Turn OFF the printer (Sub power
S098 5514 1 to 6 Hardware error power key on the operation panel. If recovery has
Multi finisher communication error Variation code: 1: OST key OFF).
failed,
Offset staple paper ejection communication error Vendor 2 through 5: -
contact your dealer.
communication error 6: Option PCB
Etc.
Overseas Technical Dept.
Draft Version (20161024)

Error type
Type Point VC Description Message Detection Conditions Clearing Conditions Remarks
name
The power supply unit of the OST turned OFF while the power supply
Database access error in HDD TAG communication error * Switching the power supply unit
unit of the main unit was ON.
The engine PCB version and firmware do not match. of an option OFF will have an
System error occurs. The error detection is divided into two methods depending on the
Voltage error of each head effect on communication in other
Reboot by pressing the status when the sub switch is turned OFF.
Driving wave data of each head nozzle error Turn OFF the printer (Sub power areas. Accordingly, a service error
S098 5518 Hardware error power key on the operation panel. If recovery has 1. The sub switch was turned OFF during communication
Multi finisher communication error key OFF). may be displayed when the sub
failed, Immediately issue an error.
Offset staple paper ejection communication error Vendor switch is turned OFF while the
contact your dealer. 2. The sub switch was turned OFF during standby As
communication error power supply unit of the main unit
communication will not occur at this time, issue an error with the
Etc. is ON.
power supply unit monitoring routine.
No response from the peripheral device.

Database access error in HDD TAG communication error Activate the main unit while the peripheral device is in a state of being
The engine PCB version and firmware do not match. OFF.
System error occurs.
Voltage error of each head * The activation process may cause an error due to such as the sub
Reboot by pressing the
Driving wave data of each head nozzle error power supply unit being OFF, the AC being detached, or a Turn OFF the printer (Sub power
power key on the operation panel. If recovery has
Multi finisher communication error communication error. key OFF).
S098 5520 1 to 6 Hardware error failed,
Offset staple paper ejection communication error Vendor Variation code: 1: FDF
contact your dealer.
communication error 2: -
Etc. 3: -

4: -
5: -
6: Option PCB
Peripheral device power supply unit OFF
Peripheral device power supply unit OFF
Database access error in HDD
When rebooting after failing to download a peripheral
TAG communication error
device.
The engine PCB version and fi rmware do not match. A problem has occurred. Turn the
* The activation process may cause an error due to
Voltage error of each head power off and on again with the
such as the sub power supply unit being OFF, the Turn OFF the printer (Sub
Driving wave data of each head nozzle error power key on the operation panel.
AC being detached, or a communication error. power key OFF).
Multi fi nisher communication error If the problem persists, contact your
Variation code:
Offset staple paper ejection communication error dealer.
1: FDF
Vendor communication error
2: -
Etc.
3: -
S098 5521 1 to 6 Hardware error Database access error in HDD device.
TAG communication error System error occurs. * The activation process may cause an error due to such
The engine PCB version and firmware do not match. Reboot by pressing the as the sub power supply unit being OFF, the AC being
Voltage error of each head power key on the operation panel. detached, or a communication error. Turn OFF the printer (Sub
Driving wave data of each head nozzle error
If recovery has failed, contact your dealer. Variation code: power key OFF).
Multi finisher communication error
Offset staple paper ejection communication error 1: OST
Vendor communication error 2: -
Etc. 3: -
4: -
5: -
6: Option PCB
Peripheral device main program activation error.
Peripheral device main program activation error.
Database access error in HDD
When a peripheral device is in an abnormal state.
TAG communication error
* The activation process may cause an error due to
The engine PCB version and fi rmware do not match. A problem has occurred. Turn the
such as the sub power supply unit being OFF, the
Voltage error of each head power off and on again with the
AC being detached, or a communication error. Turn OFF the printer (Sub
Driving wave data of each head nozzle error power key on the operation panel.
Variation code: power key OFF).
Multi fi nisher communication error If the problem persists, contact your
1: FDF
Offset staple paper ejection communication error dealer.
2: -
Vendor communication error
3: -
Etc.
4: -
S098 5522 1 to 6 Hardware error Database access error in HDD * The activation process may cause an error due to such
TAG communication error
System error occurs.
The engine PCB version and firmware do not match. as the sub power supply unit being OFF, the AC being detached, or a
Reboot by pressing the
Voltage error of each head communication error. Turn OFF the printer (Sub power
power key on the operation panel. If recovery has
Driving wave data of each head nozzle error Variation code: 1: OST key OFF).
failed,
Multi finisher communication error 2: -
contact your dealer.
Offset staple paper ejection communication error
Vendor communication error 3: -
Etc. 4: -
5: -
6: Option PCB

W070 5528 When the test mode unconnected option has been executed

The number of sheets for the restriction of the

Ext system count Unable to add a charge due to a shortage in the amount on the side Unable to add a charge from the external system when executing Re-staring JOB is not allowed
W143 5600 external system has been reached. Touch the [Close] button
limit 1 of the external system when copying. copying. after dissolving the error.
Contact your administrator. (The job was deleted.)

The number of sheets for the restriction of the

Ext system count Unable to add a charge due to a shortage in the amount on the side Unable to add a charge from the external system when selecting a job Re-staring JOB is not allowed
W144 5601 external system has been reached. Touch the [Close] button
limit 2 of the external system during output of a job. of the external system and instructing output. after dissolving the error.
Contact your administrator.

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