Grid® Report for AIOps Platforms

Summer 2023

AIOps Tools
Contenders Leaders

Market Presence

Niche High Performers

Satisfaction
G2 Grid® Scoring

(AIOps Tools continues on next page)

© 2023 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written
permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the
accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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 Grid® Report for AIOps Platforms | Summer 2023

AIOps Tools (continued)

AIOps Tools Definition
AIOps, or artificial intelligence for IT operations, describes using AI or machine learning to analyze large volumes of data across a variety of
systems. AIOps tools take advantage of this to accelerate issue identification and resolution by increasing root cause analysis (RCA) accuracy
and proactive identification, which reduces time to resolution and helps improve service level agreement (SLA) adherence. All IT teams can take
advantage of the benefits AIOps platforms offer.

By nature of their functions, AIOps platforms are commonly integrated with a variety of other IT-focused tools, including but not limited to a variety
of monitoring, incident management, service desk, and log analysis solutions. Many AIOps tools will integrate those functionalities directly into
the platform to consolidate troubleshooting resources.

To qualify for inclusion in the AIOps category, a product must:

Leverage AI and/or machine learning to analyze large volumes of data

Monitor and analyze data from several types of systems

Proactively and reactively identify issues

Aid or guide the issue resolution process

Integrate with a variety of IT systems

AIOps Platforms Grid® Scoring Description

Products shown on the Grid® for AIOps Platforms have received a minimum of 10 reviews/ratings in data gathered by May 23, 2023. Products are
ranked by customer satisfaction (based on user reviews) and market presence (based on market share, seller size, and social impact) and placed
into four categories on the Grid®:

Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Instana, an IBM
Company, PagerDuty, Dynatrace, Datadog, and New Relic

High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High
Performers include: BigPanda, LogicMonitor, meshIQ, Coralogix, and AIMS

Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While
they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: AppDynamics and Splunk
Enterprise

Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have
positive reviews, they do not have enough reviews to validate those ratings. Niche products include: IBM Turbonomic, Digitate, ZIF, Elastic
Observability, Moogsoft, StackState, Netreo, Splunk APM, Micro Focus Operations Bridge (OpsBridge), and Zenoss

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 Grid® Report for AIOps Platforms | Summer 2023

Grid® Scores for AIOps Tools

The table below shows the Satisfaction and Market Presence scores that determine product placement on the Grid®. To learn more about each
of the products, please see the profile section.

Leaders
# of Reviews Satisfaction Market Presence G2 Score

Instana, an IBM Company 124 97 99 98

PagerDuty 332 91 64 78

Dynatrace 714 67 79 73

Datadog 78 59 63 61

New Relic 134 55 63 59

High Performers
BigPanda 59 90 47 68

LogicMonitor 47 61 44 53

meshIQ 27 74 22 48

Coralogix 23 57 11 34

AIMS 17 58 7 33

Contenders
AppDynamics 193 31 54 43

Splunk Enterprise 233 20 64 42

(Grid® Scores for AIOps Tools continues on next page)

* Products are ordered by G2 Score. Satisfaction score is used as a tiebreaker if two products have the same G2 Score.

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 Grid® Report for AIOps Platforms | Summer 2023

Grid® Scores for AIOps Tools (continued)

The table below shows the Satisfaction and Market Presence scores that determine product placement on the Grid®. To learn more about each
of the products, please see the profile section.

Niche
# of Reviews Satisfaction Market Presence G2 Score

IBM Turbonomic 45 50 48 49

ignio by Digitate 21 43 46 44

ZIF 15 38 39 38

Elasticsearch 24 23 48 35

Moogsoft 23 44 27 35

StackState 12 46 9 28

Netreo 12 47 6 26

Splunk APM 12 15 31 23

Micro Focus Operations

11 12 21 17
Bridge

Zenoss 10 6 12 9

* Products are ordered by G2 Score. Satisfaction score is used as a tiebreaker if two products have the same G2 Score.

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 Grid® Report for AIOps Platforms | Summer 2023

Grid® Methodology
Grid® Rating Methodology
The Grid® represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 rates products from
the AIOps Platforms category algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online
sources and social networks.

Technology buyers can use the Grid® to help them quickly select the best products for their businesses and to find peers with similar experiences.
For sellers, media, investors, and analysts, the Grid® provides benchmarks for product comparison and market trend analysis.

Grid® Scoring Methodology

G2 rates products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social
networks. We apply a unique algorithm (v3.0) to this data to calculate the Satisfaction and Market Presence scores in real time. The Grid® Report
for AIOps Platforms | Summer 2023 is based on scores calculated using the G2 algorithm v3.0 from reviews collected through May 23, 2023. To
view the AIOps Platforms Grid® with the most recent data, please visit the AIOps Platforms page. For more details on Grid® Scoring, please view
the G2 Scoring Methodology here.

Grid® Categorization Methodology

Making G2 research relevant and easy for people to use as they evaluate and select business software products is one of our most important
goals. In support of that goal, organizing products and software companies in a well-defined structure that makes capturing, evaluating, and
displaying reviews and other research in an orderly manner is a critical part of the research process.

To manage the process of categorizing the software products and the related reviews in the G2 community, G2 follows a publicly available
categorization methodology. All products appearing on the Grid® have passed through G2’s categorization methodology and meet G2’s category
standards.

Many terms that appear regularly across G2 and are used to aid in product categorization warrant a definition to facilitate buyer understanding.
These terms may be included within reviews from the G2 community or in executive summaries for products included on the Grid®. A list of
standard definitions is available to G2 users to eliminate confusion and ease the buying process.

Rating Changes and Dynamics

The ratings in this report are based on a snapshot of the user reviews and social data collected by G2 up through May 23, 2023. The ratings may
change as the products are further developed, the sellers grow, and as additional opinions are shared by users. G2 updates the ratings on its
website in real time as additional data is received, and this report will be updated as significant data is received. By improving their products and
support and/or by having more satisfied customer voices heard, Contenders may become Leaders and Niche sellers may become High Performers.

(Grid® Methodology continues on next page)

** Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix
Systems, Inc.

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 Grid® Report for AIOps Platforms | Summer 2023

Grid® Methodology (continued)

Trust
Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2
user’s identity and employer. We also validate users by partnering with sellers and organizations to securely authenticate users through select
platforms. We do not allow users to review their current or former employers’ products, or those of their employers’ competitors. Additionally, all
reviews are manually checked by our team after our algorithm filters out reviews that don’t meet our submission requirements. All reviews must
pass our moderation process before they are published.

Our G2 staff does not add any subjective input to the ratings, which are determined algorithmically based on data aggregated from publicly
available online sources and social networks. Sellers cannot influence their ratings by spending time or money with us. Only the opinion of real
users and data from public sources factor into the ratings.

G2 may occasionally offer incentives for honest reviews to help us gather a full and accurate data set. These incentives are offered as thank-yous
for approved reviews. Incentives are never conditioned upon the substance of the review, positive or negative. Each such incentivized review is
disclosed with an “Incentivized Review” banner.

Grid® Inclusion Criteria

All products in a G2 category that have at least 10 reviews from real users of the product are included on the Grid®. Inviting other users, such as
colleagues and peers, to join G2 and share authentic product reviews will accelerate this process.

If a product is not yet listed on G2 and it fits the market definition above, then users are encouraged to suggest its addition to our AIOps Platforms
category.

Product Profiles
Product profiles and detailed charts are included for products with 10 or more reviews.

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 Grid® Report for AIOps Platforms | Summer 2023

Instana, an IBM Company

4.5 (350) Instana, an IBM Company has been named a Leader based on receiving a high customer Satisfaction score
and having a large Market Presence. Instana, an IBM Company has the largest Market Presence and received
the highest Satisfaction score among products in AIOps Platforms. 98% of users rated it 4 or 5 stars, 90% of
users believe it is headed in the right direction, and users said they would be likely to recommend Instana,
an IBM Company at a rate of 92%. Instana, an IBM Company is also in the Log Analysis, Container Monitoring,
Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), and Observability Solution
Suites categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 31
Services
93%
Computer Software 11
Avg 90%
Ease of Use Retail 11
91%
Hospital & Health Care 4
Avg 88%
Meets Requirements Market Research 4
93%
Avg 91%
Ease of Admin
91%
Avg 87%
Ease of Doing Business With
92%
Avg 91%
Ease of Setup
93%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Root Cause Identification Machine Learning
94% 92%
Avg 89% Avg 88%
Alerting Resolution Guidance
94% 92%
Avg 93% Avg 89%
Proactive Identification Artificial Intelligence
94% 92%
Avg 90% Avg 90%

Ownership HQ Location Year Founded Employees (Listed Company Website

IBM Armonk, NY 1911 On Linkedin) www.ibm.com
301,650

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 Grid® Report for AIOps Platforms | Summer 2023

PagerDuty
4.5 (794) PagerDuty has been named a Leader based on receiving a high customer Satisfaction score
and having a large Market Presence. 97% of users rated it 4 or 5 stars, 83% of users believe it is
headed in the right direction, and users said they would be likely to recommend PagerDuty at a
rate of 90%. PagerDuty is also in the ServiceNow Store Apps, IT Alerting, Incident
Management, and Workload Automation categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Computer Software 73
93% Information Technology and 67
Avg 90% Services
Ease of Use Internet 19
89%
Financial Services 18
Avg 88%
Meets Requirements Retail 16
93%
Avg 91%
Ease of Admin
88%
Avg 87%
Ease of Doing Business With
92%
Avg 91%
Ease of Setup
87%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting System Integration
99% 97%
Avg 93% Avg 91%
Resolution Guidance Machine Learning
99% 97%
Avg 89% Avg 88%
Systems Monitoring Proactive Identification
99% 97%
Avg 92% Avg 90%

Ownership HQ Location Year Founded Employees (Listed Company Website

PagerDuty San Francisco, CA 2009 On Linkedin) pagerduty.com
1,193

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 Grid® Report for AIOps Platforms | Summer 2023

Dynatrace
4.5 (1,102) Dynatrace has been named a Leader based on receiving a high customer Satisfaction score and having a large
Market Presence. 98% of users rated it 4 or 5 stars, 93% of users believe it is headed in the right direction, and users
said they would be likely to recommend Dynatrace at a rate of 89%. Dynatrace is also in the Observability Solution
Suites, SAP Store, Enterprise Monitoring, Log Monitoring, Database Monitoring, Digital Experience Monitoring (DEM),
Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP), ServiceNow Store
Apps, Session Replay, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Application Performance
Monitoring (APM), and Network Monitoring categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 126
Services
89%
Financial Services 69
Avg 90%
Ease of Use Banking 66
85%
Insurance 64
Avg 88%
Meets Requirements Computer Software 47
90%
Avg 91%
Ease of Admin
84%
Avg 87%
Ease of Doing Business With
89%
Avg 91%
Ease of Setup
87%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Root Cause Identification Reporting
89% 80%
Avg 89% Avg 89%
Artificial Intelligence Resolution Guidance
88% 84%
Avg 90% Avg 89%
Proactive Identification Systems Monitoring
88% 86%
Avg 90% Avg 92%

Ownership HQ Location Year Founded Employees (Listed Company Website

Dynatrace Waltham, MA 2005 On Linkedin) dynatrace.com
4,366

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 Grid® Report for AIOps Platforms | Summer 2023

Datadog
4.3 (417) Datadog has been named a Leader based on receiving a high customer Satisfaction score and having a large Market
Presence. 96% of users rated it 4 or 5 stars, 89% of users believe it is headed in the right direction, and users said
they would be likely to recommend Datadog at a rate of 87%. Datadog is also in the Enterprise Monitoring, Log
Monitoring, Network Traffic Analysis (NTA), Database Monitoring, IoT Device Management Platforms, IoT Analytics
Platforms, Website Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Log Analysis,
Incident Response, Security Information and Event Management (SIEM), API Marketplace, Application Performance
Monitoring (APM), Network Monitoring, Server Monitoring, and Observability Solution Suites categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 23
Services
89%
Computer Software 16
Avg 90%
Ease of Use Internet 5
85%
Computer & Network Security 4
Avg 88%
Meets Requirements Financial Services 4
92%
Avg 91%
Ease of Admin
84%
Avg 87%
Ease of Doing Business With
88%
Avg 91%
Ease of Setup
82%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting Machine Learning
100% 83%
Avg 93% Avg 88%
Systems Monitoring Proactive Identification
100% 86%
Avg 92% Avg 90%
Artificial Intelligence Reporting
97% 88%
Avg 90% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

Datadog New York 2010 On Linkedin) datadoghq.com
5,407

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 Grid® Report for AIOps Platforms | Summer 2023

New Relic
4.3 (368) New Relic has been named a Leader based on receiving a high customer Satisfaction score and
having a large Market Presence. 93% of users rated it 4 or 5 stars, 85% of users believe it is headed
in the right direction, and users said they would be likely to recommend New Relic at a rate of 87%.
New Relic is also in the Server Monitoring, Log Monitoring, Digital Experience Monitoring (DEM),
Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Log Analysis, Incident
Management, Application Performance Monitoring (APM), and Observability Solution Suites
categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 33
Services
85%
Internet 22
Avg 90%
Ease of Use Computer Software 16
84%
Financial Services 7
Avg 88%
Meets Requirements Consumer Services 3
90%
Avg 91%
Ease of Admin
85%
Avg 87%
Ease of Doing Business With
87%
Avg 91%
Ease of Setup
88%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

New Relic San Francisco, CA 2008 On Linkedin) newrelic.com
2,635

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 Grid® Report for AIOps Platforms | Summer 2023

BigPanda
4.5 (117) BigPanda has been named a High Performer product based on having high customer
Satisfaction scores and a low Market Presence compared to the rest of the category. 95% of
users rated it 4 or 5 stars, 100% of users believe it is headed in the right direction, and users
said they would be likely to recommend BigPanda at a rate of 92%. BigPanda is also in the
ServiceNow Store Apps, IT Alerting, and Incident Management categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 22
Services
94%
Computer Software 6
Avg 90%
Ease of Use Marketing and Advertising 5
94%
Hospitality 4
Avg 88%
Meets Requirements Broadcast Media 3
93%
Avg 91%
Ease of Admin
89%
Avg 87%
Ease of Doing Business With
93%
Avg 91%
Ease of Setup
85%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting Reporting
97% 88%
Avg 93% Avg 89%
System Integration Root Cause Identification
92% 89%
Avg 91% Avg 89%
Resolution Guidance Artificial Intelligence
92% 89%
Avg 89% Avg 90%

Ownership HQ Location Year Founded Employees (Listed Company Website

BigPanda Mountain View, 2012 On Linkedin) bigpanda.io
California 368

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 Grid® Report for AIOps Platforms | Summer 2023

LogicMonitor
4.5 (471) LogicMonitor has been named a High Performer product based on having high customer Satisfaction scores
and a low Market Presence compared to the rest of the category. 98% of users rated it 4 or 5 stars, 93% of
users believe it is headed in the right direction, and users said they would be likely to recommend
LogicMonitor at a rate of 94%. LogicMonitor is also in the Enterprise Monitoring, Website Monitoring, Cloud
Infrastructure Monitoring, ServiceNow Store Apps, Container Monitoring, Log Analysis, Application
Performance Monitoring (APM), Network Monitoring, Log Monitoring, and Observability Solution Suites
categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 16
Services
95%
Telecommunications 5
Avg 90%
Ease of Use Computer & Network Security 4
93%
Medical Devices 3
Avg 88%
Meets Requirements Computer Software 2
95%
Avg 91%
Ease of Admin
93%
Avg 87%
Ease of Doing Business With
95%
Avg 91%
Ease of Setup
94%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting Machine Learning
93% 83%
Avg 93% Avg 88%
System Integration Artificial Intelligence
91% 84%
Avg 91% Avg 90%
Reporting Root Cause Identification
90% 87%
Avg 89% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

LogicMonitor Santa Barbara, CA 2007 On Linkedin) logicmonitor.com
1,160

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 Grid® Report for AIOps Platforms | Summer 2023

meshIQ
4.7 (50) meshIQ has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it 4 or
5 stars, 100% of users believe it is headed in the right direction, and users said they would be likely
to recommend meshIQ at a rate of 98%. meshIQ is also in the Message Queue (MQ), Cloud
Infrastructure Monitoring, Workload Automation, Continuous Delivery, Configuration Management,
Continuous Integration, Application Performance Monitoring (APM), and Observability Solution
Suites categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 11
Services
98%
Banking 3
Avg 90%
Ease of Use Retail 3
92%
Hospitality 2
Avg 88%
Meets Requirements Civil Engineering 1
97%
Avg 91%
Ease of Admin
88%
Avg 87%
Ease of Doing Business With
94%
Avg 91%
Ease of Setup
88%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Reporting Machine Learning
100% 97%
Avg 89% Avg 88%
Root Cause Identification Proactive Identification
99% 97%
Avg 89% Avg 90%
Alerting Resolution Guidance
98% 97%
Avg 93% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

Nastel Technologies Plainview, NY 1994 On Linkedin) www.nastel.com
65

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 Grid® Report for AIOps Platforms | Summer 2023

Coralogix
4.7 (109) Coralogix has been named a High Performer product based on having high customer Satisfaction scores
and a low Market Presence compared to the rest of the category. 100% of users rated it 4 or 5 stars, 100% of
users believe it is headed in the right direction, and users said they would be likely to recommend Coralogix
at a rate of 97%. Coralogix is also in the Cloud Security Monitoring and Analytics, Network Traffic Analysis
(NTA), Cloud Infrastructure Monitoring, Container Monitoring, Log Analysis, Security Information and Event
Management (SIEM), Application Performance Monitoring (APM), Network Monitoring, Enterprise Monitoring,
IT Alerting, and Observability Solution Suites categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Computer Software 7
100%
Financial Services 2
Avg 90%
Ease of Use Information Technology and 2
Services
93%
Internet 2
Avg 88%
Meets Requirements Marketing and Advertising 2
96%
Avg 91%
Ease of Admin
94%
Avg 87%
Ease of Doing Business With
100%
Avg 91%
Ease of Setup
95%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

Coralogix San Francisco, CA 2014 On Linkedin) coralogix.com
266

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 Grid® Report for AIOps Platforms | Summer 2023

AIMS
4.8 (17) AIMS has been named a High Performer product based on having high customer Satisfaction
scores and a low Market Presence compared to the rest of the category. 100% of users rated it
4 or 5 stars, 100% of users believe it is headed in the right direction, and users said they would
be likely to recommend AIMS at a rate of 96%.

Satisfaction Ratings Top Industries Represented

Quality of Support Hospital & Health Care 3
97%
Retail 3
Avg 90%
Ease of Use Computer Software 2
94%
Accounting 1
Avg 88%
Meets Requirements Automotive 1
94%
Avg 91%
Ease of Admin
90%
Avg 87%
Ease of Doing Business With
98%
Avg 91%
Ease of Setup
91%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

VENDX E-Sourcing Oslo 2011 On Linkedin) www.aims.ai
Suite 19

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 Grid® Report for AIOps Platforms | Summer 2023

AppDynamics
4.3 (367) AppDynamics has been named a Contender product based on having a relatively low customer Satisfaction
score and large Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 95% of users rated it 4 or 5 stars, 86% of
users believe it is headed in the right direction, and users said they would be likely to recommend
AppDynamics at a rate of 85%. AppDynamics is also in the Digital Experience Monitoring (DEM), Cloud
Infrastructure Monitoring, ServiceNow Store Apps, Container Monitoring, Application Performance
Monitoring (APM), Enterprise Monitoring, Observability Solution Suites, and SAP Store categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 55
Services
84%
Computer Software 24
Avg 90%
Ease of Use Financial Services 12
86%
Banking 10
Avg 88%
Meets Requirements Insurance 9
88%
Avg 91%
Ease of Admin
86%
Avg 87%
Ease of Doing Business With
88%
Avg 91%
Ease of Setup
82%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Reporting Artificial Intelligence
95% 84%
Avg 89% Avg 90%
Systems Monitoring Machine Learning
93% 84%
Avg 92% Avg 88%
Alerting Resolution Guidance
92% 88%
Avg 93% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

AppDynamics San Francisco, CA 2008 On Linkedin) appdynamics.com
1,563

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 Grid® Report for AIOps Platforms | Summer 2023

Splunk Enterprise
4.3 (375) Splunk Enterprise has been named a Contender product based on having a relatively low customer
Satisfaction score and large Market Presence compared to the rest of the category. While they may have
positive reviews, they do not have enough reviews to validate those ratings. 92% of users rated it 4 or 5
stars, 78% of users believe it is headed in the right direction, and users said they would be likely to
recommend Splunk Enterprise at a rate of 85%. Splunk Enterprise is also in the Enterprise Monitoring,
Hardware Monitoring, ServiceNow Store Apps, Log Analysis, Security Information and Event Management
(SIEM), and Customer Data Platform (CDP) categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 56
Services
86%
Internet 25
Avg 90%
Ease of Use Computer Software 24
82%
Financial Services 15
Avg 88%
Meets Requirements Hospital & Health Care 9
90%
Avg 91%
Ease of Admin
81%
Avg 87%
Ease of Doing Business With
88%
Avg 91%
Ease of Setup
80%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Systems Monitoring Machine Learning
84% 71%
Avg 92% Avg 88%
Alerting Root Cause Identification
81% 77%
Avg 93% Avg 89%
Reporting Proactive Identification
78% 77%
Avg 89% Avg 90%

Ownership HQ Location Year Founded Employees (Listed Company Website

Splunk San Francisco, CA 2003 On Linkedin) www.splunk.com
8,651

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 Grid® Report for AIOps Platforms | Summer 2023

IBM Turbonomic
4.5 (210) IBM Turbonomic has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive reviews, they do
not have enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 86% of users believe it
is headed in the right direction, and users said they would be likely to recommend IBM Turbonomic at a rate
of 91%. IBM Turbonomic is also in the Cloud Management Platforms, Cloud Infrastructure Monitoring, Cloud
Cost Management, Data Center Infrastructure Management (DCIM), Container Monitoring, and Enterprise IT
Management categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Insurance 5
92%
Construction 4
Avg 90%
Ease of Use Financial Services 4
83%
Hospitality 4
Avg 88%
Meets Requirements Information Technology and 3
Services
94%
Avg 91%
Ease of Admin
85%
Avg 87%
Ease of Doing Business With
91%
Avg 91%
Ease of Setup
85%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

IBM Armonk, NY 1911 On Linkedin) www.ibm.com
301,650

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 Grid® Report for AIOps Platforms | Summer 2023

Digitate
4.2 (29) Digitate has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive reviews,
they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 89%
of users believe it is headed in the right direction, and users said they would be likely to
recommend ignio by Digitate at a rate of 86%. ignio by Digitate is also in the Workload Automation
and Tools for ERP categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Pharmaceuticals 4
88%
Retail 3
Avg 90%
Ease of Use Financial Services 2
87%
Information Technology and 2
Avg 88% Services
Meets Requirements Insurance 2
89%
Avg 91%
Ease of Admin
83%
Avg 87%
Ease of Doing Business With
91%
Avg 91%
Ease of Setup
83%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Systems Monitoring Artificial Intelligence
94% 76%
Avg 92% Avg 90%
Alerting Machine Learning
90% 76%
Avg 93% Avg 88%
System Integration Reporting
86% 78%
Avg 91% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

Digitate Santa Clara, CA 2015 On Linkedin) digitate.com
317

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 Grid® Report for AIOps Platforms | Summer 2023

ZIF
4.5 (17) ZIF has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5
stars, 90% of users believe it is headed in the right direction, and users said they would be
likely to recommend ZIF at a rate of 91%. ZIF is also in the Incident Management category.

Satisfaction Ratings Top Industries Represented

Quality of Support Banking 7
90%
Hospital & Health Care 3
Avg 90%
Ease of Use Financial Services 2
93%
Consumer Services 1
Avg 88%
Meets Requirements Health, Wellness and Fitness 1
94%
Avg 91%
Ease of Admin
96%
Avg 87%
Ease of Doing Business With
98%
Avg 91%
Ease of Setup
96%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting Machine Learning
97% 93%
Avg 93% Avg 88%
System Integration Root Cause Identification
96% 93%
Avg 91% Avg 89%
Resolution Guidance Systems Monitoring
96% 95%
Avg 89% Avg 92%

Ownership HQ Location Year Founded Employees (Listed Company Website

Zero Incident Princeton, New 1998 On Linkedin) zif.ai
FrameworkTM Jersey 2,136
(ZIFTM)

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 Grid® Report for AIOps Platforms | Summer 2023

Elastic Observability
4.2 (75) Elastic Observability has been named a Niche product based on having a relatively low Satisfaction score
and low Market Presence compared to the rest of the category. While they may have positive reviews, they
do not have enough reviews to validate those ratings. 88% of users rated it 4 or 5 stars, 67% of users believe
it is headed in the right direction, and users said they would be likely to recommend Elasticsearch at a rate
of 78%. Elasticsearch is also in the Enterprise Search Software, Log Analysis, Log Monitoring, IoT Analytics
Platforms, Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, and Website
Monitoring categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 8
Services
75%
Computer Software 5
Avg 90%
Ease of Use Retail 2
74%
Telecommunications 2
Avg 88%
Meets Requirements Computer Networking 1
85%
Avg 91%
Ease of Admin
65%
Avg 87%
Ease of Doing Business With
67%
Avg 91%
Ease of Setup
57%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

Elastic Mountain View, CA 2012 On Linkedin) www.elastic.co
3,387

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 Grid® Report for AIOps Platforms | Summer 2023

Moogsoft
4.5 (35) Moogsoft has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive reviews,
they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 94%
of users believe it is headed in the right direction, and users said they would be likely to
recommend Moogsoft at a rate of 93%. Moogsoft is also in the ServiceNow Store Apps, IT Alerting,
and Incident Management categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 13
Services
89%
Computer Networking 2
Avg 90%
Ease of Use Telecommunications 2
95%
Computer & Network Security 1
Avg 88%
Meets Requirements Construction 1
87%
Avg 91%
Ease of Admin
91%
Avg 87%
Ease of Doing Business With
94%
Avg 91%
Ease of Setup
84%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Proactive Identification Root Cause Identification
92% 85%
Avg 90% Avg 89%
Artificial Intelligence Resolution Guidance
92% 86%
Avg 90% Avg 89%
Alerting Reporting
92% 88%
Avg 93% Avg 89%

Ownership HQ Location Year Founded Employees (Listed Company Website

Moogsoft San Francisco, 2012 On Linkedin) moogsoft.com
California 156

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 Grid® Report for AIOps Platforms | Summer 2023

StackState
4.5 (22) StackState has been named a Niche product based on having a relatively low Satisfaction score
and low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5
stars, 100% of users believe it is headed in the right direction, and users said they would be likely
to recommend StackState at a rate of 96%. StackState is also in the Container Monitoring, Cloud
Infrastructure Monitoring, Application Performance Monitoring (APM), and Observability Solution
Suites categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 4
Services
97%
Telecommunications 3
Avg 90%
Ease of Use Financial Services 2
87%
Oil & Energy 1
Avg 88%
Meets Requirements Transportation/Trucking/ 1
Railroad
92%
Avg 91%
Ease of Admin
89%
Avg 87%
Ease of Doing Business With
96%
Avg 91%
Ease of Setup
89%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Root Cause Identification Alerting
98% 81%
Avg 89% Avg 93%
System Integration Reporting
95% 86%
Avg 91% Avg 89%
Proactive Identification Systems Monitoring
94% 88%
Avg 90% Avg 92%

Ownership HQ Location Year Founded Employees (Listed Company Website

Stackstate Boston, 2015 On Linkedin) stackstate.com
Massachusetts 47

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 Grid® Report for AIOps Platforms | Summer 2023

Netreo
4.5 (52) Netreo has been named a Niche product based on having a relatively low Satisfaction score and low Market
Presence compared to the rest of the category. While they may have positive reviews, they do not have
enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 100% of users believe it is
headed in the right direction, and users said they would be likely to recommend Netreo at a rate of 93%.
Netreo is also in the Observability Solution Suites, Enterprise Monitoring, Server Monitoring, Database
Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Application Performance Monitoring (APM), and
Network Monitoring categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Hospital & Health Care 3
99%
Broadcast Media 2
Avg 90%
Ease of Use Computer Software 1
92%
Consumer Electronics 1
Avg 88%
Meets Requirements Financial Services 1
92%
Avg 91%
Ease of Admin
87%
Avg 87%
Ease of Doing Business With
94%
Avg 91%
Ease of Setup
90%
Avg 86%

Highest-Rated Features Lowest-Rated Features

Alerting Root Cause Identification
96% 82%
Avg 93% Avg 89%
System Integration Machine Learning
95% 88%
Avg 91% Avg 88%
Systems Monitoring Proactive Identification
94% 89%
Avg 92% Avg 90%

Ownership HQ Location Year Founded Employees (Listed Company Website

Netreo Huntington Beach, 2000 On Linkedin) www.netreo.com
CA 74

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 Grid® Report for AIOps Platforms | Summer 2023

Splunk APM
4.5 (23) Splunk APM has been named a Niche product based on having a relatively low Satisfaction score
and low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 92% of users rated it 4 or 5
stars, 89% of users believe it is headed in the right direction, and users said they would be likely to
recommend Splunk APM at a rate of 88%. Splunk APM is also in the Application Performance
Monitoring (APM), Digital Experience Monitoring (DEM), and Cloud Infrastructure Monitoring
categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Computer Software 4
94%
Financial Services 2
Avg 90%
Ease of Use Information Technology and 2
Services
89%
Entertainment 1
Avg 88%
Meets Requirements Marketing and Advertising 1
91%
Avg 91%
Ease of Admin
N/A
Avg 87%
Ease of Doing Business With
N/A
Avg 91%
Ease of Setup
N/A
Avg 86%

*N/A is displayed when fewer than five responses were received for the question.

Ownership HQ Location Year Founded Employees (Listed Company Website

Splunk San Francisco, CA 2003 On Linkedin) www.splunk.com
8,651

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 Grid® Report for AIOps Platforms | Summer 2023

Micro Focus Operations Bridge (OpsBridge)

4.3 (35) Micro Focus Operations Bridge (OpsBridge) has been named a Niche product based on having a relatively low
Satisfaction score and low Market Presence compared to the rest of the category. While they may have positive
reviews, they do not have enough reviews to validate those ratings. 100% of users rated it 4 or 5 stars, 86% of users
believe it is headed in the right direction, and users said they would be likely to recommend Micro Focus Operations
Bridge at a rate of 86%. Micro Focus Operations Bridge is also in the Enterprise Monitoring, Database Monitoring,
Digital Experience Monitoring (DEM), Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Log Analysis,
Incident Management, and Application Performance Monitoring (APM) categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Retail 4
76%
Apparel & Fashion 3
Avg 90%
Ease of Use Banking 1
86%
Consumer Electronics 1
Avg 88%
Meets Requirements Food & Beverages 1
88%
Avg 91%
Ease of Admin
90%
Avg 87%
Ease of Doing Business With
86%
Avg 91%
Ease of Setup
82%
Avg 86%

Ownership HQ Location Year Founded Employees (Listed Company Website

OpenText Waterloo, ON 1991 On Linkedin) opentext.com
18,160

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 Grid® Report for AIOps Platforms | Summer 2023

Zenoss
3.9 (22) Zenoss has been named a Niche product based on having a relatively low Satisfaction score and
low Market Presence compared to the rest of the category. While they may have positive reviews,
they do not have enough reviews to validate those ratings. 80% of users rated it 4 or 5 stars, 100%
of users believe it is headed in the right direction, and users said they would be likely to
recommend Zenoss at a rate of 80%. Zenoss is also in the Cloud Infrastructure Monitoring and
Network Monitoring categories.

Satisfaction Ratings Top Industries Represented

Quality of Support Information Technology and 3
Services
81%
Computer & Network Security 2
Avg 90%
Ease of Use Hospital & Health Care 2
79%
Computer Hardware 1
Avg 88%
Meets Requirements Higher Education 1
87%
Avg 91%
Ease of Admin
86%
Avg 87%
Ease of Doing Business With
N/A
Avg 91%
Ease of Setup
80%
Avg 86%

*N/A is displayed when fewer than five responses were received for the question.

Ownership HQ Location Year Founded Employees (Listed Company Website

Zenoss Austin, TX 2005 On Linkedin) www.zenoss.com
100

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 Grid® Report for AIOps Platforms | Summer 2023

Satisfaction Ratings for AIOps Platforms

G2 reviewers rated software sellers ability to satisfy their needs as shown in the table below.

Net Promoter
Satisfaction Satisfaction by Category
Score (NPS)

Net Promoter
Likelihood to Product Going in Meets Ease of Doing Quality of Score (NPS)
Ease of Admin Ease of Setup Ease of Use
Recommend Right Direction? Requirements Business With Support (Range from -100
to +100)

Instana, an IBM
92% 90% 93% 91% 92% 93% 93% 91% 79
Company
PagerDuty 90% 83% 93% 88% 92% 93% 87% 89% 69

Dynatrace 89% 93% 90% 84% 89% 89% 87% 85% 66

Datadog 87% 89% 92% 84% 88% 89% 82% 85% 56

New Relic 87% 85% 90% 85% 87% 85% 88% 84% 53

BigPanda 92% 100% 93% 89% 93% 94% 85% 94% 72

LogicMonitor 94% 93% 95% 93% 95% 95% 94% 93% 85

meshIQ 98% 100% 97% 88% 94% 98% 88% 92% 100

Coralogix 97% 100% 96% 94% 100% 100% 95% 93% 91

AIMS 96% 100% 94% 90% 98% 97% 91% 94% 94

AppDynamics 85% 86% 88% 86% 88% 84% 82% 86% 49

Splunk Enterprise 85% 78% 90% 81% 88% 86% 80% 82% 44

IBM Turbonomic 91% 86% 94% 85% 91% 92% 85% 83% 73

ignio by Digitate 86% 89% 89% 83% 91% 88% 83% 87% 42

ZIF 91% 90% 94% 96% 98% 90% 96% 93% 73

Elasticsearch 78% 67% 85% 65% 67% 75% 57% 74% 29

Moogsoft 93% 94% 87% 91% 94% 89% 84% 95% 82

StackState 96% 100% 92% 89% 96% 97% 89% 87% 100

Netreo 93% 100% 92% 87% 94% 99% 90% 92% 83

(Satisfaction Ratings for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**Net Promoter Score ranges from -100 to +100

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 Grid® Report for AIOps Platforms | Summer 2023

Satisfaction Ratings for AIOps Platforms

(continued)
G2 reviewers rated software sellers ability to satisfy their needs as shown in the table below.

Net Promoter
Satisfaction Satisfaction by Category
Score (NPS)

Net Promoter
Likelihood to Product Going in Meets Ease of Doing Quality of Score (NPS)
Ease of Admin Ease of Setup Ease of Use
Recommend Right Direction? Requirements Business With Support (Range from -100
to +100)

Splunk APM 88% 89% 91% N/A N/A 94% N/A 89% 66

Micro Focus
86% 86% 88% 90% 86% 76% 82% 86% 63
Operations Bridge

Zenoss 80% 100% 87% 86% N/A 81% 80% 79% 20

Average 90% 91% 91% 87% 91% 90% 86% 88% 68

*N/A is displayed when fewer than five responses were received for the question.
**Net Promoter Score ranges from -100 to +100

© 2023 G2, Inc. All rights reserved. 30

 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Functionality

Artificial Intelligence Machine Learning Systems Monitoring

Instana, an IBM Company 92% 92% 93%

PagerDuty 99% 97% 99%

Dynatrace 88% 86% 86%

Datadog 97% 83% 100%

New Relic N/A N/A N/A

BigPanda 89% 92% 92%

LogicMonitor 84% 83% 88%

meshIQ 98% 97% 97%

Coralogix N/A N/A N/A

AIMS N/A N/A N/A

AppDynamics 84% 84% 93%

Splunk Enterprise 78% 71% 84%

IBM Turbonomic N/A N/A N/A

ignio by Digitate 76% 76% 94%

ZIF 96% 93% 95%

Elasticsearch N/A N/A N/A

Moogsoft 92% 91% 89%

StackState 91% 91% 88%

Netreo 90% 88% 94%

(Feature Comparison for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

(continued)
G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Functionality
Artificial Intelligence Machine Learning Systems Monitoring

Splunk APM N/A N/A N/A

Micro Focus Operations Bridge N/A N/A N/A

Zenoss N/A N/A N/A

Average 90% 88% 92%

(Feature Comparison for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

(continued)
G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Issue Resolution
Root Cause Proactive
Resolution Guidance
Identification Identification

Instana, an IBM Company 94% 94% 92%

PagerDuty 98% 97% 99%

Dynatrace 89% 88% 84%

Datadog 88% 86%

New Relic N/A N/A N/A

BigPanda 89% 90% 92%

LogicMonitor 87% 90% 88%

meshIQ 99% 97% 97%

Coralogix N/A N/A N/A

AIMS N/A N/A N/A

AppDynamics 91% 90% 88%

Splunk Enterprise 77% 77% 77%

IBM Turbonomic N/A N/A

ignio by Digitate 82% 80% 82%

ZIF 93% 95% 96%

Elasticsearch N/A N/A N/A

Moogsoft 85% 92% 86%

StackState 98% 94% N/A

Netreo 82% 89% 89%

(Feature Comparison for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

(continued)
G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Issue Resolution
Root Cause Proactive
Resolution Guidance
Identification Identification

Splunk APM N/A N/A N/A

Micro Focus Operations Bridge N/A N/A N/A

Zenoss N/A N/A N/A

Average 89% 90% 89%

(Feature Comparison for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

(continued)
G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Management
System Integration Alerting Reporting

Instana, an IBM Company 93% 94% 93%

PagerDuty 97% 99% 98%

Dynatrace 86% 87% 80%

Datadog 88% 100% 88%

New Relic N/A N/A N/A

BigPanda 92% 97% 88%

LogicMonitor 91% 93% 90%

meshIQ 98% 98% 100%

Coralogix N/A N/A N/A

AIMS N/A N/A N/A

AppDynamics 90% 92% 95%

Splunk Enterprise 77% 81% 78%

IBM Turbonomic N/A N/A N/A

ignio by Digitate 86% 90% 78%

ZIF 96% 97% 95%

Elasticsearch N/A N/A N/A

Moogsoft 88% 92% 88%

StackState 95% 81% 86%

Netreo 95% 96% 92%

(Feature Comparison for AIOps Platforms continues on next page)

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Feature Comparison for AIOps Platforms

(continued)
G2 users have evaluated the following products by feature. Feature ratings are representative of reviewers overall satisfaction with each
feature and do not necessarily take into account the breadth of individual product features. The results are shown below.

Management
System Integration Alerting Reporting

Splunk APM N/A N/A N/A

Micro Focus Operations Bridge N/A N/A N/A

Zenoss N/A N/A N/A

Average 91% 93% 89%

*N/A is displayed when fewer than five responses were received for the question.
**A blank box indicates that a seller has selected that they do not offer that feature.

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 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

The table below includes a breakdown of the customer segments for each product, as represented by G2 reviewers.

Customers by Size
Small Business Mid-Market Enterprise
(50 or fewer emp.) (51-1000 emp.) ( >1000 emp.)

Instana, an IBM Company 10% 48% 42%

PagerDuty 16% 45% 39%

Dynatrace 5% 20% 75%

Datadog 12% 56% 32%

New Relic 28% 43% 30%

BigPanda 34% 15% 51%

LogicMonitor 11% 45% 45%

meshIQ 22% 56% 22%

Coralogix 30% 52% 17%

AIMS 24% 18% 59%

AppDynamics 17% 33% 50%

Splunk Enterprise 4% 31% 65%

IBM Turbonomic 2% 22% 76%

ignio by Digitate 0% 0% 100%

ZIF 47% 0% 53%

Elasticsearch 17% 29% 54%

Moogsoft 0% 17% 83%

StackState 0% 36% 64%

Netreo 42% 25% 33%

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

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 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below includes a breakdown of the customer segments for each product, as represented by G2 reviewers.

Customers by Size
Small Business Mid-Market Enterprise
(50 or fewer emp.) (51-1000 emp.) ( >1000 emp.)

Splunk APM 8% 25% 67%

Micro Focus Operations Bridge 0% 0% 100%

Zenoss 10% 20% 70%

Average 15% 29% 56%

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

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 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights implementation and deployment data as indicated in real user reviews on G2.

Implementation
Number of
Implementation Contract
Deployment Implementation Method Users
Time Term
Purchased

Median Number
Avg. Months to Seller Services Third-Party Avg. Contract
Cloud On-Premises In-House Team Don't know of Users
Go Live Team Consultant Term (Months)
Bought

Instana, an IBM
92% 8% 2.5 74% 15% 0% 12% 75 17
Company
PagerDuty 78% 22% 2 95% 5% 0% 0% 17 9

Dynatrace 52% 48% 3.2 74% 21% 2% 3% 37 21

Datadog 90% 10% 2 76% 24% 0% 0% 37 8

New Relic 72% 28% 2 89% 5% 3% 3% 7 7

BigPanda 82% 18% 4 57% 33% 0% 10% 275 N/A

LogicMonitor 67% 33% 3.3 74% 16% 0% 11% 37 18

meshIQ N/A N/A N/A N/A N/A N/A N/A N/A N/A

Coralogix 100% 0% 0.4 88% 13% 0% 0% N/A N/A

AIMS 50% 50% 3 N/A N/A N/A N/A N/A N/A

AppDynamics 58% 42% 3 76% 18% 1% 4% 37 20

Splunk Enterprise 34% 66% 3 75% 17% 6% 2% 175 17

IBM Turbonomic 17% 83% 2 79% 21% 0% 0% 7 16

ignio by Digitate 54% 46% 4.7 18% 73% 9% 0% 106 34

ZIF 33% 67% 1.4 33% 50% 0% 17% N/A N/A

Elasticsearch 57% 43% N/A 83% 0% 0% 17% N/A N/A

Moogsoft 56% 44% 2.8 67% 27% 7% 0% N/A N/A

StackState 63% 38% 6.6 75% 25% 0% 0% N/A N/A

Netreo 30% 70% 1.6 60% 20% 20% 0% 20 11

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

© 2023 G2, Inc. All rights reserved. 39

 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights implementation and deployment data as indicated in real user reviews on G2.

Implementation
Number of
Implementation Contract
Deployment Implementation Method Users
Time Term
Purchased

Median Number
Avg. Months to Seller Services Third-Party Avg. Contract
Cloud On-Premises In-House Team Don't know of Users
Go Live Team Consultant Term (Months)
Bought

Splunk APM N/A N/A N/A N/A N/A N/A N/A N/A N/A

Micro Focus
14% 86% 2.5 100% 0% 0% 0% 17 19
Operations Bridge

Zenoss 0% 100% N/A 100% 0% 0% 0% N/A N/A

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

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 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights the average user adoption of each product as indicated in real user reviews on G2.

User Adoption and Return on Investment (ROI)

User Adoption Payback Period

Average User Adoption Estimated ROI

(payback period in months)

Instana, an IBM Company 68% 15

PagerDuty 71% 10

Dynatrace 47% 22

Datadog 53% 15

New Relic 65% 13

BigPanda 67% N/A

LogicMonitor 71% 17

meshIQ N/A N/A

Coralogix 85% N/A

AIMS N/A N/A

AppDynamics 52% 20

Splunk Enterprise 59% 21

IBM Turbonomic 76% 10

ignio by Digitate 58% 39

ZIF 59% N/A

Elasticsearch N/A N/A

Moogsoft 41% N/A

StackState 23% N/A

Netreo 39% 26

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

© 2023 G2, Inc. All rights reserved. 41

 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights the average user adoption of each product as indicated in real user reviews on G2.

User Adoption and Return on Investment (ROI)

User Adoption Payback Period

Average User Adoption Estimated ROI

(payback period in months)

Splunk APM N/A N/A

Micro Focus Operations Bridge 24% N/A

Zenoss N/A N/A

Average 56% 19

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

© 2023 G2, Inc. All rights reserved. 42

 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights third-party market presence data used to inform the G2's Market Presence Score that highlights each products
impact and influence in the category.

Market Presence
Employees on Twitter
LinkedIn Glassdoor
Seller Name Year Founded LinkedIn Followers
Followers Rating
(Seller) (Seller)
Instana, an IBM Company IBM 1911 301,650 15,377,210 715,022 4.2
PagerDuty PagerDuty 2009 1,193 37,946 26,445 4.3

Dynatrace Dynatrace 2005 4,366 185,819 18,641 4.2

Datadog Datadog 2010 5,407 200,151 42,285 4

New Relic New Relic 2008 2,635 111,795 71,292 4

BigPanda BigPanda 2012 368 28,218 3,111 4.3

LogicMonitor LogicMonitor 2007 1,160 65,360 13,684 4.2

Nastel
meshIQ 1994 65 2,116 0 N/A
Technologies

Coralogix Coralogix 2014 266 9,247 4,110 4.2

VENDX
AIMS E-Sourcing 2011 19 4,585 3,004 5
Suite

AppDynamics AppDynamics 2008 1,563 100,952 22,370 4

Splunk Enterprise Splunk 2003 8,651 536,235 77,104 4

IBM Turbonomic IBM 1911 301,650 15,377,210 715,022 4.2

ignio by Digitate Digitate 2015 317 8,468 3,975 4.2

Zero Incident
ZIF FrameworkTM 1998 2,136 32,925 1,343 4
(ZIFTM)

Elasticsearch Elastic 2012 3,387 341,777 63,527 3.7

Moogsoft Moogsoft 2012 156 10,550 2,235 4.5

StackState Stackstate 2015 47 3,082 4,670 4.3

Netreo Netreo 2000 74 3,681 8,492 4.4

(Additional Data for AIOps Platforms continues on next page)

*N/A is displayed when data is not publicly available.

© 2023 G2, Inc. All rights reserved. 43

 Grid® Report for AIOps Platforms | Summer 2023

Additional Data for AIOps Platforms

(continued)
The table below highlights third-party market presence data used to inform the G2's Market Presence Score that highlights each products
impact and influence in the category.

Market Presence
Employees on Twitter
LinkedIn Glassdoor
Seller Name Year Founded LinkedIn Followers
Followers Rating
(Seller) (Seller)
Splunk APM Splunk 2003 8,651 536,235 77,104 4

Micro Focus Operations

OpenText 1991 18,160 297,248 21,979 3.6
Bridge

Zenoss Zenoss 2005 100 6,935 15,719 3.6

*N/A is displayed when data is not publicly available.

© 2023 G2, Inc. All rights reserved. 44