Jun Kambayashi [10:

12 A.M.] Rachel, it looks as if Mr. Tanaka's flight will be arriving 30 minutes earlier this
afternoon. I'm on my way to pick him up.

Rachel Newman [10:13 A.M.] The staff are excited that he finally is going to be working with us
here. Do you think the two of you have time to stop here in the office before the end of the
workday?

Jun Kambayashi [10:14 A.M.] Probably. And I agree; Mr. Tanaka has done great work at our
Chiba branch.

Rachel Newman [10:15 A.M.] So I've always heard. It would be nice for him to get a quick tour
of the lab and meet some members of the team before our welcome dinner.

Jun Kambayashi [10:16 A.M.] Sounds good. Since flight schedules can be unpredictable, I'll keep
you posted as arrive at the airport.

Rachel Newman [10:17 A.M.] Perfect. See you later.

147 148
Who most likely is Mr. Tanaka? At 10:16 A.M., what does Mr. Kambayashi
A. A new laboratory owner mean when he writes, "Sounds good"?
B. An important client A. He is pleased with the dinner
C. A transferred staff member arrangements.
D. An airline pilot B. He likes the idea of stopping by the
office before dinner.
C. He appreciates Mr. Tanaka's professional
reputation.
D. He is glad that team members have
completed their work.
E-Mail Message
From: jenkins@ourmarketfocus.au
To: hardesty@gallusmail.au
Date: 11 August
Subject: Workshop Notice

Dear Ms. Hardesty,

This is to share an important change concerning the 18 August, 4 P.M. Marketing Skills
Workshop. Because many more attendees have signed up, we have changed the location of our
event to

The Rill Inn; PERTH

Please acknowledge you are aware of the update. I would appreciate it if you could treat this
request as urgent and reply as soon as convenient. Should you have any questions about
participation, you can e-mail me.

149 150
What is the purpose of the e-mail? What is Ms. Hardesty asked to do?
A. To cancel an event A. Share the notice with other attendees
B. To announce a new venue B. Choose a convenient time to meet
C. To recruit new workshop presenters C. Confirm receipt of the message
D. To request volunteers for a workshop D. Update her contact information
Virens
Come to Virens for the best televisions, phones, tablets, and more!

Grand Opening Celebration featuring comedian and DJ Declan Gibb from radio station KYX
93.8

Saturday, October 2, 10:00 A.M.-8:00 P.M.

234 Morris Avenue, next to Mike's Pizza

Complimentary snacks from Sarah's Bakery--home of Sarah's delicious pastries!

Bring this ad for $5 off : purchase of $10 or more.

Valid throughout October.

151 152
What type of business is Virens? According to the advertisement, what will
A. A pastry shop happen on October 2 ?
B. A radio station A. Declan Gibb will perform at an event.
C. An electronics store B. Two businesses will move to new
D. A pizza restaurant locations.
C. A new product will be launched.
D. A coupon will expire.
http://www.officenature.com ELE

Want to boost the health and morale of your employees? Office Nature delivers a box filled with
delicious food right to your break room.

We focus on the following.

- providing natural treats such as nuts, granola, and dried fruit

- working with local farmers to provide the freshest options
- reducing impact on the environment
- offering foods at reasonable prices

Just choose your selections and delivery day, and a fresh box of healthy food items will be
brought automatically each week. First-time customers receive 10% off their order with code
YUM.

153 154
For whom is the Web page most likely What is indicated about Office Nature?
intended? A. It delivers healthy snacks.
A. Farmers B. It offers weekly discounts.
B. Business owners C. It makes its own baked goods.
C. Company employees D. It grows its own fruit.
D. Office Nature staff
Spotlight on Geiger Travel Wanting to combine his passion for exploring places and cultures
with his career as a corporate travel consultant, Marcus Geiger founded Geiger Travel
Management (GTM). Now, ten years later, the company has offices in the United States, Canada,
and several South American nations. It crafts itineraries and facilitates travel and accommodation
arrangements for business professionals.

GTM also offers its clients secure, high speed computers, conference call systems, and file
management software through an agreement with Balefire Electronics, located in Mumbai. "We
owe a lot of our success to Balefire," says Mr. Geiger, "because their services enable our clients
to work efficiently wherever they are."

Mr. Geiger is optimistic that further growth is on the horizon for GTM. Two additional
businesses, Apura Airways, based in Paramaribo, Suriname, and the restaurant chain Triggerfish,
headquartered in Bridgetown, Barbados, have agreed to enter into strategic partnerships with
GTM in August. And looking to launch operations in Europe, the company is currently in
discussions with Krokushaus AG, a hospitality company with locations throughout Germany.

For more information about Geiger Travel Management, visit www.gtm.com.

155
156
What is indicated about Mr. Geiger?
A. He regularly goes to Mumbai for What service does GTM offer?
business. A. Booking hotels for executives
B. He has overseen the expansion of a B. Leading cross-cultural training workshops
business. C. Providing translation services at
C. He decided to become a travel writer ten conferences
years ago. D. Furnishing overseas branch offices
D. He used to work for a hospitality
company. 157
GTM does NOT have an agreement in
place with which company?
A. Balefire Electronics
B. Apura Airways
C. Triggerfish
D. Krokushaus AG
FOR IMMEDIATE RELEASE Contact: Sherylin Stevens, sstevens@tearsoncorp.ca
CALGARY (2 November)-Yves Vernier, the Chief Information Officer of the Tearson
Corporation, announced on Monday that 200 robots will soon appear in Tearson's grocery stores.
The robots, which are all named Bailey, will be used to locate areas where boxes or bottles have
fallen and broken, spilling cereal, juice, or other substances onto the floor.

The robots will report the spills so that the locations can be cleaned by store employees before
they become safety hazards. The robots were tested in Calgary, where Tearson's head office is
located. During the eighteen-month pilot programme, store managers consistently gave the robots
high marks. Although the robots have been used in the company's warehouses for several years,
this will be their first time working in stores and interacting with customers. All Tearson stores
should have the robots by the beginning of December.

For more information, visit Tearson Corporation at www.tearsoncorporation.ca.

158 159
What is the topic of the press release? What can Bailey do?
A. The promotion of a company executive A. Clean a mess on the floor
B. The use of technology in stores B. Create labels for products
C. The launch of new product lines C. Find areas that have spills
D. The relocation of a company's head office D. Locate items for customers

160
What is suggested in the press release?
A. A pilot program in Calgary was a
success.
B. Tearson stores will be renovated in
December.
C. A warehouse earned high marks for
safety features.
D. Managers will be hired in several stores.
From: Helen Dietrich <hdietrich@morphospublishing.ca>
To: Alia Cervantes calia.cervantes@gotomail.ca>
Date: 3 March
Subject: Practical Gardening
Dear Ms. Cervantes:
I am sorry to report that next month's issue of Practical Gardening will be our last. After 62 years
of monthly issues, we at Morphos Publishing have decided that Practical Gardening will be
among the periodicals that we must discontinue. We plan to redirect the resources gained through
cost-cutting toward growing our book publishing and instructional video production businesses.

We are grateful for your support as a longtime subscriber to Practical Gardening. For the
remainder of your subscription term, we hope you will allow us to instead send you Flora
Discovery, our popular publication about wild plants. However, if you would rather have the
balance of your subscription account refunded to you, please contact us at (822) 555-0127.

Sincerely,
Helen Dietrich
Subscription Manager, Morphos Publishing

161 162
What is the purpose of the e-mail? What most likely is Practical Gardening ?
A. To apologize for a delay A. A film
B. To promote a new product B. A book
C. To announce a cancellation C. A Web site
D. To address a billing error D. A magazine
163
The word "balance" in paragraph 2, line 4, is
closest in meaning to
A. amount remaining
B. stability
C. increase in cost
D. production

Lindsay Pokora (2:15 P.M.) Hello, Mr. Kopalinski. I need to place the monthly office supplies
order. In addition to the regular items, can you let me know if anything extra is needed?
Craig Kopalinski (2:17 P.M.) Let me check with the other managers. Kaitlyn and Jeffrey, do you
have any requests for office supplies in your departments?

Kaitlyn Daley (2:18 P.M.) Yes, we need more whiteboard markers.

Craig Kopalinski (2:19 P.M.) And how about accounting?

Jeffrey Carden (2:20 P.M.) Nothing here.

Lindsay Pokora (2:22 P.M.) Markers? I just checked our inventory and we still have a box in the
supply room. Do you need special kind?

Kaitlyn Daley (2:23 P.M.) No, just regular black markers. Three boxes should be enough. I tried
some markers from the box we have, but they seem to have dried up. A group of new employees
will be starting next week, and we'll need markers for the orientation and training sessions.

Craig Kopalinski (2:24 P.M.) OK. Lindsay, in addition to those markers, could you please order a
new chair for the second-floor conference room to replace the one that is broken? You'll need to
look up the model number. Thanks.

164 166
At 2:20 P.M., what does Mr. Carden most In what department does Ms. Daley most
likely mean when he writes, "Nothing here"? likely work?
A. He has not heard from Ms. Pokora. A. Accounting
B. He does not need to place an order. B. Human Resources
C. He does not have extra markers. C. Purchasing
D. He has not checked the supply room. D. Shipping
165 167
What problem does Ms. Daley report? What will Ms. Pokora most likely do next?
A. Some presentations are too long. A. Locate some information
B. Expenses in the office have increased. B. Review a training document
C. Some office supplies cannot be used. C. Conduct an orientation session
D. The conference room is not big enough. D. Contact department managers
To: All staff
From: Jan Merchant
Date: October 15
Subject: Reginald Carmen

Dear Colleagues,
It is my pleasure to welcome Reginald Carmen to Edmonton Engineering Consultants, LLC. -
[1]-.

With his expertise in engineering and education, Dr. Carmen will be a valuable addition to our
distinguished staff. -[2]-. Upon graduating from university, he spent six years designing
telecommunications systems for AstroPart, Inc. He comes to us directly from the Glasse School
of Engineering, where he spent the past nineteen years. While there, he served as a full-time
professor for ten years, teaching advanced mathematics and various special courses in
engineering. He was then appointed president of the school and served in that position for the
remaining nine years of his tenure. -[3]- During that time, he led the team that redesigned the
school's electrical engineering curriculum. -[4]-

Dr. Carmen's first day will be next Tuesday.

Jan Merchant, Director of Personnel

168 170
Why did Ms. Merchant send the e-mail? How long did Dr. Carmen teach at the
A. To announce that she is retiring Glasse School of Engineering?
B. To provide details about a new employee A. 6 years
C. To welcome a distinguished guest B. 9 years
presenter C. 10 years
D. To publicize expansion into a new line of D. 19 years
business 171
169
In which of the positions marked [1], [2],
What is indicated about Dr. Carmen? [3], and [4] does the following sentence best
A. He has experience designing belong? "He is thus the perfect choice for
communications systems. redesigning our client training modules."
B. He worked as a consultant for Edmonton A. [1]
Engineering Consultants in the past. B. 12]
C. He mentored Ms. Merchant at another C. [3]
company. D. [4]
D. He graduated from the Glasse School of
Engineering.

Patrons See Big-City Art At Local Museum

No need to venture into the big city to see an impressive art collection. -[1]-.

Locals know Janford as a quiet town situated next to a forest that is popular with hikers. -[2]-. It
is likewise home to Janford University and an unexpectedly outstanding museum. Considered
one of the finest university art museums in the nation, the Janford University Art Museum
(JUAM) houses over 94,000 pieces, with works dating from ancient times to the present. Due to
the size of its collection, the museum regularly rotates the works on display. - [3] - It also hosts
temporary exhibitions featuring loans from other institutions.

Experts consider JUAM noteworthy as a home to a comprehensive collection of twentieth

century art. -[4]-. In particular, it holds the largest public collection of works by sculptor Robert
Dabulis, with more than 50 of his pieces and an assortment of his sketches.

The museum offers free admission and is open daily from 10 A.M. to 5 P.M. On Friday evenings,
the museum has extended hours until 10 P.M.

174
172
What is most likely true about Mr. Dabulis?
What does the review indicate about the A. He began his work as a painter.
town of Janford? B. He created sculptures specifically for
A. It is in a peaceful setting. JUAM.
B. It is more than 100 years old. C. He created art during the twentieth
C. It has a thriving community of artists. century.
D. It has a well-known school of forestry. D. He studied art at Janford University.

173 175
What is mentioned about the museum? In which of the positions marked [1], [2],
A. Its main focus is on ancient art. [3], and [4] does the following sentence best
B. It has received several national awards. belong? "Art enthusiasts can find it right
C. it Its location makes it difficult for here in it Janford."
tourists to find. A. [1]
D. It displays some items from its collection B. [2]
for only a limited time. C. [3]
D. [4]

Ready Barn
Order # #13565
Date: June 3
Delivery: 24-hour Express Shipping
Shipping Address: Helen Kang
45 Skyrise Road:
Newten, NY 12039
Payment Method： Credit Card-Jay Shim

Item Number Description Price

7563 Countertop Electric Grill $49
7564 Egg Beater $14
7565 Tea Kettle $27
7566 Toaster $56
7567 Cheese Grater $16
24-hour Express Shipping, $20
TOTAL $182

To: customerservice@readybarn.com
From: jayshim@silyex.com
Subject: Order #13565
Date: June 0

Hello,

I recently placed an order (#13565) with Ready Barn. The items purchased are housewarming
gifts for my niece, Helen Kang, who recently purchased a new home. Therefore, her address was
provided as the delivery destination. I paid higher shipping fees for 24-hour delivery, as wanted
the items to arrive well ahead of the housewarming party being held tomorrow evening. Several
days have passed, and my niece has yet to receive these items. I would appreciate it if you could
find out what has happened and let me know when my niece can expect delivery. Also, I would
like to ask you to return the money paid for expedited shipping.

Additionally, I do not recognize item number 7564 that I was charged $14 for on my receipt.
Please let me know how to send it back.

I am a longtime customer of Ready Barn, and I am usually very satisfied with your products and
services. Please reply as soon as possible.

Sincerely,

Jay Shim

176
What most likely does Ready Barn
specialize in?
A. Kitchen equipment What does Mr. Shim request in his e-mail?
B. Party invitations A. A discount
C. Shipping supplies B. A refund
D. Large appliances C. A receipt
177 D. A gift list
179
What is indicated about 45 Skyrise Road?
A. It is Ready Barn's address. What item did Mr. Shim not intend to buy?
B. It is Mr. Shim's billing address. A. The cheese grater
C. It is Ms. Kang's new address. B. The grill
D. It is Mr. Shim's former address. C. The toaster
D. The egg beater
180
According to the e-mail, what is true about
Mr. Shim?
A. He is satisfied with the items he
purchased.
B. He has shopped with Ready Barn before.
C. He received his order on schedule.
178 D. He prefers to shop through a catalog.