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Enviando Logiciel E Link Complet

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173 views265 pages

Enviando Logiciel E Link Complet

Uploaded by

Samuel Acevedo

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Download as PDF, TXT or read online on Scribd

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Quick Set-up Guide

Monitoring System:
KONE E-Link™ Elevator Management

AM-12.30.003-USK
(B) 2003-08-15
KONE E-Link™ Elevator Management
Quick Set-up Guide

Checked by: Steve Tinius Date:

Approved by: Heikki Mallinen Date:

Issue Date Description of Change PCR Approved by

A 12/2001 Document creation

B 2003-08-15 Information added for KCM831

controllers

© 2001, 2003 KONE Inc.

Unpublished work. All rights reserved. No portion of this volume may be used or reproduced in any manner without
written permission from KONE Inc. — One KONE Ct; Moline, IL 61265

Due to our policy of continuing improvement, we reserve the right to alter design and specification without prior notice.
The right to make changes to product design and material use, without notice, is reserved. All hardware and software
referenced in this publication and/or used in conjunction with equipment described herein is the exclusive property of
KONE Inc. whether or not protected by U.S. and/or International Trademark, Copyright and/or Patent Laws.

© 2003 KONE Inc. AM-12.30.003-USK

MONITORING SYSTEM
KONE E-Link™ Elevator Management

Connecting multiple units 5

Wiring to elevator controllers 6

Making connections to the unit 8

E-Link™ & Windows™ software (preinstalled) 8

Setting elevator controller parameter settings 10

Checking system operation 12

Quick diagnostics 14

Configuring KONE E-Link™ software 15

© 2001 KONE Inc. AM-12.30.003-USK

© 2003 KONE Inc. AM-12.30.003-USK

Connecting multiple units Make all connections as specified

on E-Link™ job order form
Examples of layouts 604-001 (12/2001)

© 2001 KONE Inc. AM-12.30.003-USK

Wiring to elevator controllers

© 2003 KONE Inc. AM-12.30.003-USK

1 CAN cable The CAN cable is used to connect control panels to

-twisted pair cable (AWG 18) the E-Link™ workstation. Normally the Branch
supplies the twisted pair cable.
-4* twisted/foot
-Loop resistance <= 95 ohm/mile All CAN connectors end resistors come with the
2 CAN connector: MSTB 2.5/2-ST-5.08 delivery. The resistors MUST be connected to both
(Phoenix) ends of the communication bus only.
3 End of line resistor: 120 ohm/10% 0.5W
604-002 (12/2001)

© 2001 KONE Inc. AM-12.30.003-USK

Making connections to the unit

For information on E-Link™ types and
options, refer to sticker on bottom or back
of computer.

When required, connect the following items to E-

Link™ computer.

● Modem telephone cable

● Ethernet network
● Elevator communications
● Printer
For information on connecting mouse,
keyboard, monitor, and monitor cable, refer
to computer manufacturer’s
documentation supplied with the
computer.
604-003 (12/2001)

E-Link™ & Windows™ software (preinstalled)

All required software is preinstalled. In addition, the
system is secured from additional software
installation in order to avoid corruption.
604-004 (12/2001)

CAUTION:
Do not install any additional software
without approval from E-Link™
Technical Support. 1-800-519-2778

© 2003 KONE Inc. AM-12.30.003-USK

© 2001 KONE Inc. AM-12.30.003-USK

Setting elevator controller parameter settings

■ Setting EXT NODE NUMBER & EXT SETTING EXT NODE NUMBER &
GROUP NUMBER for each car - HS and ST
controllers
EXT GROUP NUMBER FOR EACH
■ Setting EXT NODE NUMBER & EXT
CAR - HS AND ST CONTROLLERS
GROUP NUMBER for each car - KCM831
controllers EXT NODE NUMBER

Each car on an E-Link™ unit must have the 1. Press Option Adjust on the Service Tool
parameter for EXT NODE NUMBER and EXT faceplate display.
GROUP NUMBER set correctly for each car to 2. Select F1 for Change Variables.
display information properly on the E-Link™. The
controller User Interface (located inside the control 3. Select F4 NEXT: F1 EMC
cabinet of each car) is used to set the parameters. 4. Select F5 for EXT NODE NUMBER.
5. Select F1 to Change
NOTE: Elevator parameter changes do
NOT take effect until CPU power is 6. Enter new value.
cycled.

For more information, refer to section EXT GROUP NUMBER

titled: Setting EXT NODE NUMBER & EXT
GROUP NUMBER for each car 1. Press Option Adjust on the Service Tool
faceplate display.
The Node Number is different for each elevator 2. Select F3 for Select List Option.
(33...62). Each E-Link™ unit has this order starting
with 33. 3. Select F4 NEXT: F1 EMC
4. Select F5 for EXT GROUP NUMBER.
Refer to Job Order Form for the assigned
Node Number of each elevator. 5. Scroll through available values until you reach
your desired new value.
Each group (bank) of elevators has the same Group
Number (02...30).

Only even numbers are allowed

starting with 02.

Refer to Job Order Form for each

elevator’s Group Number.

© 2003 KONE Inc. AM-12.30.003-USK

SETTING EXT NODE NUMBER &

EXT GROUP NUMBER FOR EACH
CAR - KCM831 CONTROLLERS

EXT NODE NUMBER

1. Press MENU button until a 1 appears on MENU
LED.
2. Press SELECT/ACCEPT button.
3. Press UP/DOWN buttons until 51 appears in
FLOOR/SUBMENU LEDs.
4. Press SELECT/ACCEPT button.
5. Press UP/DOWN buttons until desired value
appears in NEW FLOOR/VALUE LEDs. Value
LEDs will be flashing.
6. Press SELECT/ACCEPT button. Value LEDs will
stop flashing.
7. Press MENU button to back out of Parameter
portion of User Interface.

EXT GROUP NUMBER

1. Press MENU button until a 1 appears on MENU
LED.
2. Press SELECT/ACCEPT button.
3. Press UP/DOWN buttons until 52 appears in
FLOOR/SUBMENU LEDs.
4. Press SELECT/ACCEPT button.
5. Press UP/DOWN buttons until desired value
appears in NEW FLOOR/VALUE LEDs. Value
LEDs will be flashing.
6. Press SELECT/ACCEPT button. Value LEDs will
stop flashing.
7. Press MENU button to back out of Parameter
portion of User Interface.
604-005 (8/2003)

© 2001 KONE Inc. AM-12.30.003-USK

Checking system operation

1. Turn E-Link™ computer ON (turn Master Unit on
first).
➤ The E-Link™ monitor screen should
display the Windows Logo for a short
period of time while the system boots.

2. If E-Link™ computer is type 1, 2, 3, or 4 the

KONE E-Link™ control panel is displayed on the F604-035 (12/2001)
monitor.
➤ Types 2 and 4 should also have
➤ After a couple of minutes the Elevator
PCANYWHERE WAIT button on the
Display appears.
Taskbar.

KONE ELINK 3.0 PCANYWHERE Wait

PCANYWHERE Wait
F604-026 (9/2000)

The Type Number and Master/Slave information can be found on the sticker located on the
bottom of the E-Link™ unit.

© 2003 KONE Inc. AM-12.30.003-USK

F604-027 (9/2000)

Technical Support and installation assistance for E-Link™

systems is available at 1-800-519-2778.

© 2001 KONE Inc. AM-12.30.003-USK

Quick diagnostics
✔ Verify that the cable connections are
connected correctly on all connectors.
✔ Make sure the END OF LINE
RESISTOR is installed on each end of
the CAN network.
✔ Make sure the elevator controllers have
the proper NODE and GROUP
number.
For more information on NODE and
GROUP number, refer to section titled:
Setting Elevator Controller Parameter
Settings.
604-007 (12/2001)

© 2003 KONE Inc. AM-12.30.003-USK

Configuring KONE E-Link™ software

The system is preconfigured. If incorrectly
configured, proceed with configuring as described in
the following.

You have to perform login as the

system administrator.

Open the menu File>Login and enter "ADMIN" as the

OK
User Name and "admin" as the password.

➤ Logging in as the administrator opens Cancel

the KONE E-Link™ Configuring dialog
box.
U13203AG.BMP
Select the desired operation and proceed as
described in the following. KONE E-Link™ login

Note that the administrator can only do

configuring. To start monitoring,
perform a logout from configuring.
■ Configure additional users
■ Configure KONE E-Link™ network
■ Configure displays

Change
administrator
password

Logout from the configuring mode

U13203AH.BMP

KONE E-Link™ Configuring dialog

© 2001 KONE Inc. AM-12.30.003-USK

CONFIGURE ADDITIONAL USERS

The system is preconfigured. Each user is allowed to
use a specific set of the available functions, possibly
all of them. User profiles are used for this purpose.

Preconfigured User Profile and Password are as

follows. 1. Click User profiles in the KONE E-Link™
Configuring dialog.
● User Profile: KONE
2. Click Add to open the User Profile Editor. Enter a
● Password: KONE
name for the profile and tick those functions you
want to allow for this type of user. When done,
click OK. When you have created all desired
user profiles, click Close in the User profiles
dialog.

From KONE E-Link™ Configuring

KONE

KONE
OK

Cancel

F604-031 (12/2001)

Configuring user profiles

© 2003 KONE Inc. AM-12.30.003-USK

3. Click New users in the KONE E-Link™

Configuring dialog.
4. Click Add to open the User Editor. Enter a User
Name, and a Password. Rewrite the same
password on the Verify Password line. Note that
passwords are case-sensitive. Select a profile for
the user. When done, click OK. When you have
created all desired users, click OK in the User
Manager dialog.
➤ Default password should be set to
KONE.

Any number of users can have the

same user profile.

From KONE E-Link™ Configuring

ADMIN
KONE

KONE

OK
Cancel

F604-032 (12/2001)

The User Manager

© 2001 KONE Inc. AM-12.30.003-USK

CONFIGURE KONE E-LINK™ 7. Define new groups. Select a workstation before

adding groups. Groups must be identified with
NETWORK even numbers.
With the Network Manager you can configure 8. Define new elevators. Select a group before
devices that are monitored in the KONE E-Link™ adding elevators.
network. The network is preconfigured. If needed,
you can open the Network Manager by clicking the 9. Define new escalators. Select a workstation
Network button in the KONE E-Link™ Configuring before adding escalators.
dialog. The Network Manager is also available during
The device list contains the following information:
traffic monitoring. You can then use it for examining
the network structure and status of connections. ● Group name [ID] (floor count) Control
system [Hall call interface unit ID - relay
5. Click Network icon in the KONE E-Link™ groups only]
Configuring dialog to open Network Manager.
Use this screen to describe all elevator groups, ● Elevator name <Connection status>
their elevators, and escalators under the [Elevator interface unit ID - relay
workstation to which they are connected. elevators only]
● Escalator name [ Escalator interface
6. Only one user can configure devices connected
unit ID]
to a workstation at a time, therefore you have to
start by clicking Lock to occupy the workstation
for your use.
From KONE E-Link™
Configuring

You may not lock

workstations over the
network because the
elevators and escalators
must be configured in that
workstation where they
are connected.
LCE

Modify

Modify device definitions

Delete a device.
Deleting a group also deletes
the elevators.
Only the last elevator in a
group and the last escalator
can be deleted.

F604-033 (12/2001)

The KONE E-Link™ Network configuration dialog

© 2003 KONE Inc. AM-12.30.003-USK

Groups
10. The backup group identification number can only 12. Open the Event Prioritizing dialog.
be defined for TMS9000 elevators. If two group
controllers have been installed, usually the 13. Open the Relay Group I/O Configuring dialog. It
backup group ID = group ID + 1. will be available only if the type of the group is
Relay and there are elevators configured.
11. Open the Floor Markings dialog.

From Network Manager

Name of the group

Control system LCE

Group identification number

(normally an even number)
10

Total number of floors

Cancel

F604-034(12/2001)

Group configuring
Events
If unit is supposed to be used as a display unit only, priorities on all Events should be set to Ignore.

From Elevator Group Configuration

List of deviations that can be

monitored on this group or escalator

Select the severity of the deviation OK

NOTE that the definitions apply for this

group/escalator and this workstation only.
U13203AN.BMP Event Prioritizing

© 2001 KONE Inc. AM-12.30.003-USK

Elevators

From Network Manager

Elevator name
(avoid lengthy names)

Number of car doors

(1 or 2)

OK Specify the top and

bottom floors by using
the floor markings
Cancel

U13203AP.BMP
Elevator configuring

Floor markings

From Elevator Group Configuration

List of the floors

and their markings

Edit the marking of the selected

floor (you can also double-click
the floor)

OK
Number the floors
automatically upwards
Cancel
from the selected floor

U13203AQ.BMP

Floor markings

© 2003 KONE Inc. AM-12.30.003-USK

CONFIGURE DISPLAYS 6. Add the selected group or escalator on the

display. The selected group has a red-white
See KONE E-LinkTM user’s guide UM-13.20.002 for frame around it, and selection takes place by
a closer description about the contents of different clicking with the left button.
displays. A display is configured to contain a
7. Delete the currently selected group or escalator
graphical representation of one or more elevator
from the display.
groups and escalators. All displays are workstation-
specific. You can set their contents with the Display 8. Display name.
Configuration dialog. The Display Configuration
9. You can configure background images for a
dialog is opened by clicking Displays in the KONE E-
display. To specify an image file, copy it to your
LinkTM Configuration window.
E-LinkTM directory and enter the file name
1. List of configured displays. The contents of the without any paths. Only BMP (Windows Bitmap)
selected display is shown on the screen. format is supported.

2. Click Delete to discard the selected display. 10. Appearance selection: 2D/3D/status.

3. Click Add to create a new display. This opens 11. Additional appearance selection for escalators:
the Display Attributes dialog box. rising from left to right / rising from right to left /
autowalk.
4. Click Properties to check and modify the
properties of the selected display. You can move and resize groups, elevators, and
escalators on the screen. Select the object to be
5. Lists of defined groups and escalators not yet
modified by clicking it with the left mouse
included on the selected display.
button.
604-008 (8/2003)

© 2001 KONE Inc. AM-12.30.003-USK

KONE REMOTE MONITORING (KRM) FOR ELEVATORS

LIST OF CONTENTS

1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.1 General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.2 Installation method safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
3 SITE REQUIREMENT AND TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
4 INSTALLATION ON CAR ROOF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
5 PHONE LINE AND GSM GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5.1 PSTN and GSM Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5.2 GSM Gateway installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
6 FIXING GSM TERMINAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6.1 Installing external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
7 CHECKING KRMRIF BOARD SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
8 SITE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
8.1 Switching power ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
8.2 Starting configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
9 VERIFYING EMERGENCY ALARM BUTTON OPERATION . . . . . . . . . . . . . . . . . . . . . . . . 15
9.1 Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
9.2 Adjusting the voice level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
10 APPROVALS AND VERSION HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
APPENDIX A. LEDs and jumpers on KRMRIF board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
APPENDIX B. Indication LEDs and connectors on the GSM Gateway (Easygate). . . . . . . . . . . . 21
APPENDIX C. Indication LEDs and connectors on the Energybank . . . . . . . . . . . . . . . . . . . . . . . 22

© 2010 KONE Corporation 1 (22) AM-13.25.007

1 GENERAL

KRM is an elevator (and escalator) monitoring system. It is a two-way voice and/or data link
to connect the site devices to KONE Customer Care Center.
The system supports both wired (phone line) and wireless (GSM terminal or GSM gateway)
networks.
This instruction describes how to install the on-site equipment of the KRM for elevators.
It covers elevator types:
• MonoSpace® (AM-01.01.026)
• MiniSpace™ (AM-01.01.43, AM-01.01.031, AM-01.01.069)
• MonoSpace Special™ (AM-01.01.049)
• MicroSpace™ (AM-01.01.047)
• TranSys™ (AM-01.01.044, AM-01.01.073)
• Fure™ (AM-01.01.038)
Escalator are covered in AM-59.04.001.

2 SAFETY

2.1 General safety

Refer to the AM-01.03.002 (Take 5 - Electrical safety when working on elevators) and
elevator level instructions.

2.2 Installation method safety

Refer to the elevator level instructions.

3 SITE REQUIREMENT AND TOOLS

Refer to the elevator level instructions.

NOTE! If GSM terminal option is used ask your supervisor to provide SIM card and
telephone numbers for data and voice.
NOTE! If normal telephone line option is used check that the telephone line and RJ11-type
sockets are in place.

© 2010 KONE Corporation 2 (22) AM-13.25.007

4 INSTALLATION ON CAR ROOF

Step Action Note

1 Remove the overconnection plug from XC9B
the connector XC9C on the KRMRIF XC9C
board (inside the car top connection
box).
X12
2 Connect the alarm button (below the
car) cable to the connector XC9C on
the KRMRIF board. KRMRIF
3 Check that the alarm button of the
inspection drive unit is connected to
connector XC9B on the KRMRIF board.
4 Route and connect the cable between
the F2KMUL board (J2) inside the COP
and KRMRIF board (X12) inside the car
top connection box. Usually the cable is
pre-fitted to the F2KMUL board.
F2KMUL

1010660.wmf

© 2010 KONE Corporation 3 (22) AM-13.25.007

5 PHONE LINE AND GSM GATEWAY

5.1 PSTN and GSM Gateway

Step Action Note

1 Use two of the free wires (twisted pair) Ordering number of the additional
in the existing travelling cable for the travelling cable is 770080G01.
phone line if possible.
If no free wires exist, install the
additional travelling cable for the phone
line (see installation instructions
delivered with the cable).
2 In the machine room: If the RJ11 type connector does not fit to
Route and connect cable (770260G01) the telephone socket use adapter. The
between travelling cable end and adapter must be delivered locally.
telephone socket or between the
travelling cable and GSM Gateway.
3 On the car roof:
Route and connect cable (770260G02)
between the travelling cable and
KRMRIF board.

5.2 GSM Gateway installation

5.2.1 Deactivation of the SIM card pin query

Deactivate the query, if in use. Make the deactivation for example by using your mobile
phone.

Step Action Note

1 Insert the SIM card into a GSM mobile
phone.
2 Turn on the mobile phone. If the phone does not ask for a PIN and it
starts up right away, turn off the phone
and insert the SIM card into a KRM GSM
device.
If the phone asks for a PIN code, make
sure you know the correct code and
enter that.

© 2010 KONE Corporation 4 (22) AM-13.25.007

Step Action Note

3 When the phone has started up, search Usually they are in:Tools/Settings/
the protection settings from the phone General Protection
menu.
4 Select the "PIN query" settings and set The phone usually requests the PIN
the query to disabled. once more in this query disabling phase.
5 The PIN query is now disabled, power
off the phone.
6 Insert the SIM card into a KRM GSM
device.

5.2.2 GSM Gateway installation

Step Action Note

1 Insert the SIM card to the GSM
Gateway.

1067833.wmf

© 2010 KONE Corporation 5 (22) AM-13.25.007

Step Action Note

2 Install the GSM Gateway to a wall close
enough to a wall supply socket, using
the drilling template provided.

25
10

17
41

Ø6

1067834.wmf

3 Connect the antenna to the GSM

terminal.

1067835.wmf

© 2010 KONE Corporation 6 (22) AM-13.25.007

Step Action Note

4 Install the GSM Gateway back-up
power supply (Energy Bank) next to the
GSM Gateway.

25
10

17
41
Ø6

1067836.wmf

5 Connect the supply cable between the

power back-up and the GSM Gateway.
6 Connect the PSTN cable branch
between the car cable XC20 socket
and the GSM Gateway.
7 Connect the 230VAC power supply
cable to the power back-up.
8 Connect the 230VAC power supply to
the wall socket.

© 2010 KONE Corporation 7 (22) AM-13.25.007

Step Action Note

- +
- +
12V
12V
COM
DC OUT DC IN

1067837.wmf

© 2010 KONE Corporation 8 (22) AM-13.25.007

6 FIXING GSM TERMINAL

Step Action Note

1 Insert the SIM card to the GSM
terminal.
2 Connect the antenna to the GSM Place the antenna onto car top
terminal. connection box.
3 Remove the knock out of the car top
connection box for the flat cable.
4 Fix the GSM terminal to the car top
connection box with screws.
5 Connect the GSM terminal flat cable to
the connector X20 on the KRMRIF
board (inside the car top connection
box).

2
3

4 4

1025720-2.wmf

1. Antenna
2. SIM card
3. Flat cable
4. Knock out of the car top connection box

© 2010 KONE Corporation 9 (22) AM-13.25.007

6.1 Installing external antenna

NOTE! External antenna is needed if the site configuration fails, see page 13.

Step Action Note

1 Fix the external antenna to the car roof.

2 Connect the external antenna cable to

the GSM terminal or to the GSM
Gateway.

External antenna packages:

• GSM terminal, KM770803G01
• GSM Gateway, KM770803G02

1033816-1.wmf

© 2010 KONE Corporation 10 (22) AM-13.25.007

7 CHECKING KRMRIF BOARD SETTINGS

Step Action Note

1 Check the jumper JP1 position on the R33

D4
KRMRIF board.

R20 R34
Correct jumper position: C129

X4
R35
• over the two left hand pins,
(see the picture on the right) JP1

D7
R41
when KRMRIF board microphone

C22
R40

D6
is used.
• over the two right hand pins, R39 1044117.wmf
when alarm button microphone is
used.
2 Check that the setting of the rotary
SW1 X6
switch on the KRMRIF board is correct. 0
LD4

LD3

LD2

LD1
9 1
8 2
Refer to the following table. 7 4
3

XC9B
65

NOTE!Ensure that rotary switch

position is correct before switching
KRMRIF on. In case of need to
1033057.wmf
change rotary switch position, reset
KRMRIF after changing.

SYSTEM ROTARY SWITCH POSITION

GSM terminal. 1
Normal telephone line, one elevator. 1
Normal telephone line or a GSM Gateway, Each elevator has its own individual number
more than one elevator connected to the and rotary switch position (1, 2, 3, or 4).
same telephone line.
GSM Gateway, 1-4 elevators connected to Each KRMRIF has its own individual
one Gateway number (1, 2, 3, 4).

© 2010 KONE Corporation 11 (22) AM-13.25.007

8 SITE CONFIGURATION

NOTE! Configuration must be done after commissioning for normal speed.

8.1 Switching power ON

Step Action Note

1 Switch elevator’s main power and car Ensure that the phone line is connected.
light supply ON. Continuous beeping indicates missing
connection.
2 Check the LEDs on the KRMRIF board.
• LED MAINS is ON
• LED BATT is OFF
• LED ALARM is blinking

See section APPENDIX A. on page 18. 1025721.wmf

8.2 Starting configuration

NOTE! If the elevator parameters are cleared (set to factory defaults) using LCE user
interface (for example by setting Recall parameter default 1_99 to 2), there is a
possibility that downloaded KRM parameters are lost. If necessary re-download the
configuration.

© 2010 KONE Corporation 12 (22) AM-13.25.007

8.2.1 PSTN configuration

Step Action Note

1 Give the following information of the KRM installation to the KONE Customer Care
Center.
• Elevator number
• Telephone number
• Rotary switch (SW1) position on the KRMRIF board
• Prefix number (if applicable), for example zero (0) to get the outside line
2 Wait until the configuration is made by Configuration download indication on the
the KONE Customer Care Center. KRMRIF board:
Normally it takes a few minutes. • LED ALARM is blinking
• LED CALL is ON
When the blinking stops the download
and configuration are complete.
3 Check the LEDs on the KRMRIF board, • LED MAINS is ON
see page 18. • other LEDs are OFF

8.2.2 GSM configuration

Step Action Note

1 Give the following information of the KRM installation to the KONE Customer Care
Center.
• Elevator number
• Telephone number for voice
• Telephone number for data
• Rotary switch (SW1) position on the KRMRIF board
• Country code for international calls (when needed)
2 Wait until the configuration is made by Configuration download indication on the
the KONE Customer Care Center. KRMRIF board:
Normally it takes a few minutes. • LED ALARM is blinking
NOTE!If GSM fails, external antenna • LED CALL is ON
When the blinking stops the download
is needed, see page 10.
and configuration are complete.
3 Check the LEDs on the KRMRIF board, • LED MAINS is ON
see page 18. • other LEDs are OFF

© 2010 KONE Corporation 13 (22) AM-13.25.007

8.2.3 GSM Gateway configuration

Step Action Note

1 Give the following information of the KRM installation to the KONE Customer Care
Center.
• Elevator number
• Telephone number for voice
• Telephone number for data
• Rotary switch (SW1) position on the KRMRIF board
2 Wait until the configuration is made by Configuration download indication on the
the KONE Customer Care Center. KRMRIF board:
Normally it takes a few minutes. • LED ALARM is blinking
• LED CALL is ON
When the blinking stops the download
and configuration are complete.
3 Check the LEDs on the KRMRIF board, • LED MAINS is ON
see APPENDIX A. • other LEDs are OFF

© 2010 KONE Corporation 14 (22) AM-13.25.007

9 VERIFYING EMERGENCY ALARM BUTTON OPERATION

9.1 Verification

Step Action Note

1 Place a magnet on the reed relay (A),
"Voice contact" indication (B) on COP
goes ON. Out of service
Fireman’s service
Overload
Priority call
B
Call locked
Attendant service

2 Press and hold the alarm button of the

Hospital service

Call in progress
Speak now

COP down until the test alarm is

activated.
A
The KONE Customer Care Center
answers and the voice connection is
F2KMUL
activated.

1033817.wmf

3 Check from the responding operator or

from the automatic response system
that the building address information
and elevator number are correct.
4 Ensure that the voice level and quality If the voice level is not acceptable adjust
are acceptable. it after completing the verification (see
next chapter).
5 Press the alarm button (3 seconds) on Indication on the KRMRIF board:
the car roof and under the car. Ensure • LED ALARM is ON
that the voice connection and alarm are • LED CALL is ON
activated correctly.
6 Check that the alarm in the system has Indication on the KRMRIF board:
been reset by the KONE Customer • LED MAINS is ON
Care Center. • other LEDs are OFF

© 2010 KONE Corporation 15 (22) AM-13.25.007

9.2 Adjusting the voice level

Step Action Note

1 Place a magnet on the reed relay (A),
"Voice contact" indication (B) on COP
goes ON. Out of service
Fireman’s service
Overload
Priority call
B
Call locked
Attendant service

2 Press and hold the alarm button of the

Hospital service

Call in progress
Speak now

COP down until the test alarm is

activated.
A
The KONE Customer Care Center
answers and the voice connection is
F2KMUL
activated.

The voice level must be adjusted during

the call to the KONE Customer Care
Center.
1033817.wmf
It is not necessary to keep the magnet
on the reed relay during the
adjustment.
3 Press the alarm button as many times After pressing a few times a beep sound
as necessary (the voice level indicates that you have reached the
increases). highest possible voice level. Pressing of
the alarm button is ignored for 3
seconds.
If you continue pressing, the voice level
will drop down to the lowest level.
4 Check that the alarm in the system has Indication on the KRMRIF board:
been reset by the KONE Customer • LED MAINS is ON
Care Center. • other LEDs are OFF.

© 2010 KONE Corporation 16 (22) AM-13.25.007

10 APPROVALS AND VERSION HISTORY

Compiled by: Information product author / Hannu Tormanen

Checked by: PCM / Tommi Huotari
KCO Installation Support / Riccardo Pittau
KCO Installation Support / Gert van der Meijden
KCO Installation Support / Michael Pichlhofer
Approved by: KCO Installation Support / Anssi Venho

Issue Date Description of Change Ref. CR Approved by

- 2004-05-06 Issue for piloting Bob Major
A 2005-02-09 Issue for release. GSM terminal type Bob Major
changed. External antenna added.
Jumper settings on KRMRIF board
added (appendix 1.). Few minor
changes.
B 2007-01-03 GSM antenna type changed and few Anssi Venho
minor changes.
C 2010-06-10 GSM Gateway option added. Anssi Venho

© 2010 KONE Corporation 17 (22) AM-13.25.007

APPENDIX A. LEDs and jumpers on KRMRIF board

KRMRIF board locates in the car connection box on the car roof.

JP1
JP2
JP3
JP4
JP5

1032877.wmf

Indicator Colour Status Indication meaning

LED Green ON Mains power on.
MAINS Blinks 1 Hz Mains not connected (battery used).
OFF No power at KRMRIF (unit not in use).

LED BATT Red ON Battery failure (below 11.6 VDC).

- battery voltage low due mains power failure
- battery dead, needed to be replaced
- battery fuse operated
OFF Battery is OK.
LED Yellow 0.5 s. ON, Alarm registered but not served.
ALARM 0.5 s OFF
ON Alarm active but served.
2 s. ON, Configuration download ongoing.
1 s. OFF
0.3 s. ON, No configuration, wrong configuration.
0.3 s. OFF,
0.3 s. ON,
2 s. OFF
OFF No alarms activated.
LED CALL Yellow ON Telephone call in progress.
OFF No calls.

© 2010 KONE Corporation 18 (22) AM-13.25.007

Indicator Colour Status Indication meaning

LED GSM Red ON GSM: No operator service. Last call failure.
FAIL / System is resetting itself.
PSTN FAIL PSTN: Line is missing, line voltage less than
33 VDC or no dialling tone and the possibility of
a black listed KSC number.
Blinks 1 Hz Poor GSM network intensity
OFF GSM: Status is normal.
PSTN: Telephone line status is normal.
LED LON Red ON LON communications link fail.
FAIL One or more analyzers do not communicate.
Lon cable break.
Analyzer power failure.
No connection to LON -chip.
Network configuration error.
Blinks 1 Hz Elevator serial communication failure with
elevator communicator.
0.3 s. ON, Non configured analyzer is connected to
0.3 s. OFF, KRMRIF.
0.3 s. ON,
2 s. OFF
OFF Communication works correctly.
LED ICT Red ON In circuit test has detected a fault on the
KRMRIF board.
If the LED is continuously ON or blinks replace
the KRMRIF board.
OFF KRMRIF is working correctly.

© 2010 KONE Corporation 19 (22) AM-13.25.007

Jumper Position Note

JP1
3 1 Microphone on the separate ALBU unit connected

Microphone on the KRMRIF board connected

3 1 (default)

JP2
3 1 Default, do not change

JP3
3 1 Default, do not change

JP4 Intercom microphone disconnected from the COP

1 3 system

Intercom microphone connected to the COP system

1 3 (default)

JP5 Intercom speaker disconnected from the COP

1 3 system

Intercom speaker connected to the COP system

1 3 (default)

© 2010 KONE Corporation 20 (22) AM-13.25.007

APPENDIX B. Indication LEDs and connectors on the GSM Gateway (Easygate)

1. Power supply
2. GSM network
3. Telephone line
4. Not used with KRM
5. Telephone line connector
6. Power supply connector
7. Not used with KRM

1
2
3

- +
12V
COM

1067838.wmf

4 5 6 7
Indicator Status Indication meaning
Power On Easygate is powered
supply Blinking once in 2s HW error, contact the manufacturer
GSM On Registered to GSM
network Blinking once in 1s Not registered, SIM card inserted
Blinking once in 3s Not registered, SIM card not inserted
Blinking 4 times quickly Enter your PIN code
Blinking 8 times quickly Enter your PUK code
Blinking quickly All functions are blocked, SIM card does not
continuously correspond to the GSM operator lock
Telephone OFF Standby
line Blinking quickly Busy line or ringing
ON Call
Blinking once in 3s Data connection in progress

© 2010 KONE Corporation 21 (22) AM-13.25.007

APPENDIX C. Indication LEDs and connectors on the Energybank

1 + -

2 + -

3 +
!-

- +
12V

DC OUT DC IN
1067839.wmf

4 5
1. Green LED - power supply and charging - the equipment is fed from the mains
2. Yellow LED - back up mode - the equipment has no mains voltage
3. Red LED - low battery - the equipment will soon turn off
4. DC out connector (to the GSM Gateway)
5. DC in connector (to the main supply)

© 2010 KONE Corporation 22 (22) AM-13.25.007

KONE E-LinkTM revision 5.1

2008
c KONE Corporation 1(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

Contents
KONE E-LinkTM revision 5.1 3

1 SPARE PARTS FOR KONE E-LINKTM WORKSTATION 5

2 SPARE PARTS FOR KONE E-LINKTM KIC 7

3 SPARE PARTS FOR KONE E-LINKTM INT. UNIT 9

4 SOFTWARE COMPONENTS 11

APPROVALS AND VERSION HISTORY 12

2008
c KONE Corporation 2(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

KONE E-LinkTM revision 5.1

2008
c KONE Corporation 3(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

Table 1: KM1338601AR01: KONE E-LinkTM revision 5.1

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
TM
1 KM952604AR01 SPARE PARTS FOR KONE E-LINK 1
WORKSTATION
2 KM835261AR01 SPARE PARTS FOR KONE E-LINKTM 1
KIC
3 KM991970AR01 SPARE PARTS FOR KONE E-LINKTM 1
INT. UNIT
4 KM1375143AR01 SOFTWARE COMPONENTS 1

Spare Parts for KONE E-LinkTM revision 5.1.

2008
c KONE Corporation 4(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

1 SPARE PARTS FOR KONE E-LINKTM WORKSTATION

2008
c KONE Corporation 5(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

Table 2: KM952604AR01: SPARE PARTS FOR KONE E-LINKTM WORKSTATION

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
1 KM952604C01 KONE E-LINK WORKSTATION WITH Language code must be 1
SOFTWARE speciﬁed in the order.
2 KM849953 PCB,2-CHANNEL PCI CAN BOARD 1
3 KM952601G01 Kone E-Link Workstation DVD 1
$\$&SW
4 KM879564 ISOLATED RS CONVERTER,RS-232 1
TO 422/485
5 KM1365219 POWER SUPPLY 15W, 1
90-240VAC/24VDC

Spare parts for KONE E-linkTM workstation.

2008
c KONE Corporation 6(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

2 SPARE PARTS FOR KONE E-LINKTM KIC

3
4

1062018.cdr

2008
c KONE Corporation 7(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

Table 3: KM835261AR01: SPARE PARTS FOR KONE E-LINKTM KIC

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
1 KM835261G02 KONE INTERFACE CONTROLLER Complete assembly. 1
KIC
1 KM835261G03 KONE INTERFACE CONTROLLER, PC+Software+CAN 1
KIC board.
1 KM835261G06 KONE INTERFACE CONTROLLER PC+Software. 1
KIC
2 KM879564 ISOLATED RS CONVERTER,RS-232 1
TO 422/485
3 KM941422 POWER SUPPLY 50W 90-240VAC 1
24VDC
4 KM849953 PCB,2-CHANNEL PCI CAN BOARD 1

Spare Parts for KONE E-LinkTM KIC.

2008
c KONE Corporation 8(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

3 SPARE PARTS FOR KONE E-LINKTM INT. UNIT

Table 4: KM991970AR01: SPARE PARTS FOR KONE E-LINKTM INT. UNIT

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
1 KM991970G01 E-Link Interface Module 1

2008
c KONE Corporation 9(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
2 KM770380G01 KNXIO2 assembly 1
3 KM770370G02 KNXCPU2 assembly 1
4 KM879564 ISOLATED RS CONVERTER,RS-232 1
TO 422/485

Spare parts for KONE E-LinkTM Interface unit.

2008
c KONE Corporation 10(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

4 SOFTWARE COMPONENTS

Table 5: KM1375143AR01: SOFTWARE COMPONENTS

Spares Recommendation
Number of parts in one assembly
Pos Part Number Description Remarks
1 KM952558G01 OPC DAS 2.05 SOFTWARE Installed to customer’s 1
CD-ROM BMS server.
2 KM952559G01 KONE E-LINK USER INTERFACE Installed to user interface 1
SOFTWARE CD computer.
3 KM952560G01 KONE E-LINK STATISTICS SERVER Installed to separate 1
DVD $\$&SW statistics server com-
puter.
4 KM991992G01 BOOTING MEMORY STICK For KONE E-link image 1
update.

2008
c KONE Corporation 11(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-LinkTM revision 5.1
Spare Parts Manual

APPROVALS AND VERSION HISTORY

Compiled by: Senior Specialist Jan Mälton
Checked by: Product Change Manager Mauno Manninen
Approved by: Vice President Global Spares Supply Riku Kemppi

Issue Date Description of Change

- 2008-11-06 First release.
A 2009-09-08 Added KONE E-LinkTM workstation and KONE E-LinkTM interface unit.
B 2010-09-03 Chapter SOFTWARE COMPONENTS added.

2008
c KONE Corporation 12(12) AR-13.20.004 / KM1338601AR01
All rights reserved. (B) 2010-09-03
Disclosure prohibited.
KONE E-Link™ release 5.1
Maintenance Instruction

ELEVATOR AND ESCALATOR MANAGEMENT SYSTEM

This document is intended to be used by people who are familiar with elevator maintenance and
installation and have received proper training on methods and safety as specified by KONE.

1055757.wmf

© 2009 KONE Corporation AS-13.20.005

CONTENTS

1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1 Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2 Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 Principle of KONE E-Link™ release 5.1 system architecture . . . . . . . . . . . . . . . . . . . 5
1.4 KONE Interface Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.5 Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 ENVIRONMENTAL ISSUES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3 SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.1 Maintenance method safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.2 Disconnecting the power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.3 Basic rules preventing ESD hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS . . . . . . . . . . . . . . . . . . . . . . .11
4.1 Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS IN NOC-MODE . . . . . . . . . . 12
5.1 Diagnostic procedures for CAN channel communication . . . . . . . . . . . . . . . . . . . . . 12
5.2 Diagnostic procedures for RS channel communication . . . . . . . . . . . . . . . . . . . . . . 14
5.3 Diagnostic procedures for Ethernet channel communication . . . . . . . . . . . . . . . . . . 17
5.4 Diagnostic procedure for other elevator/escalator interface RS channel communication
21
6 DIAGNOSTICS IN OFFLINE (OFL) MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6.1 Diagnostics for offline mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
7 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS IN NORMAL (NOR) MODE 26
7.1 Elevators / Escalators do not respond to E -Link commands . . . . . . . . . . . . . . . . . . 26
7.2 Updating software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
8 REPLACEMENT OF KONE INTERFACE CONTROLLER . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.1 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.2 Safety measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8.3 Replacing the KIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8.4 Replacing RS converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8.5 Replacing PCI CAN board inside the KIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8.6 Replacing KIC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.7 Replacing KIC hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8.8 Finalizing the repair work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
9 REPLACEMENT OF KONE E-LINKTM WORKSTATION . . . . . . . . . . . . . . . . . . . . . . . . . . 36
9.1 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
9.2 Safety measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
9.3 Replacing PCI CAN board inside the workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 37
9.4 Finalizing the repair work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10 REPLACEMENT OF THE INTERFACE UNIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
10.1 Replacing the interface unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
10.2 Replacing RS converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
APPENDIX A. HOW TO START KIC SERVICES MANUALLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
APPENDIX B.HOW TO CHECK E-LINK SOFTWARE VERSIONS . . . . . . . . . . . . . . . . . . . . . . . . 42
11 APPROVALS AND VERSION HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

© 2009 KONE Corporation AS-13.20.005

1 INTRODUCTION

KONE E-Link™ (KONE Elevator and Escalator management system) is designed for in-house
monitoring and managing purposes. The system utilizes the building’s LAN (Ethernet) network. The
core component of the system is a KONE Interface Controller (KIC) with accessories for interfacing
elevators and escalators.
The connected equipment can be monitored and managed via graphical user interface software
running in a PC in the building. An existing PC can be used, there is no need for a separate PC for the
KONE E-Link™ system.
The KONE made elevators and escalators are connected to the KIC by the following means:
• CAN channel
• RS422 channel
• RS485 channel
• Ethernet channel
Other elevators and escalators are connected to the KIC by RS485 channel.
This document contains diagnostic guide for communication problems and repair methods for the
KONE E-Link™ system and its components. Each repair and replacement work is unique and must be
planned case by case. Refer to delivery documents.

1.1 Related documents

The following documents are related with maintenance of KONE E-Link™:

• AM-01.03.002 Take 5 - electrical safety when working on elevators, escalators and autowalks
• AM-13.20.017 KONE E-link™ elevator and escalator management system
• AM-12.20.006 KONE Polaris™ Pro destination control system
• AR-13.20.004 KONE E-Link™ 5.1
• AS-01.01.004 Take care, end user safety focal points in elevator maintenance
• AS-01.03.101 On-Site maintenance safety manual
• AS-12.02.001 Instruction for handling electrostatic-discharge-sensitive-devices on site
• UM-13.20.004 KONE E-link™, user’s guide
• UM-13.20.005 KONE E-link™, configuration guide
• UM-13.20.006 KONE E-link™ 5.1 User Manual, Basics
• 881061 KIC status web pages, user’s guide
• 881062 KONE E-link™ configuration tool, user’s guide
• 881063 KONE OPC data access server, user’s guide
• 881064 KONE E-link™, user’s guide
• 952556 KONE E-link™ reporting tool user’s guide
• 952563 KONE E-link™ playback tool user’s guide
• TC04809W42 KONE Polaris™ Pro –KGC and LCE Configuration

© 2009 KONE Corporation AS-13.20.005

1.2 Abbreviations

CAN Control Area Network - A serial network for communicating

between intelligent devices and control systems.
DCS Destination control system
ESD Electrostatic discharge
GUI Graphical User Interface
KGC KONE Group Control Computer
KIC KONE Interface Controller
LAN Local Area Network - A user operated data transmission facility
connecting a number of communicating devices (for example
computers, terminals, printers) within a single building or floor.
LON Local Operating Network
OPC Object-Linking and Embedding (OLE) for Process Control or
Open Connectivity via open standards. The standard specifies
the communication of real-time plant data between control
devices from different manufacturers.
WLAN Wireless Local Area Network

© 2009 KONE Corporation AS-13.20.005

1.3 Principle of KONE E-Link™ release 5.1 system architecture

9 10 11
3 1
RS485/RS422
12
7
14
Router
2 8

4
13
2
5
1065074.wmf

1 KONE Interface Controller

2 User interface computer software (computer as an option)
3 E-Link
4 OPC (OPC = OLE for Process Control) interface software
5 Printer (as an option)
6 LCECAN board (for interface to the existing elevator, as an option)
7 Elevator and escalator interface unit
8 Interface signals to other elevators/escalators
9 Elevator/escalator network (CAN), max. length 1000 meters (2/3 miles)
10 Elevator network (RS 422), max. length 500 meters (1/3 miles)
11 Escalator network (RS 485), max length 500 meters (1/3 miles)
12 Interface unit network (RS485), max length 500 meters (1/3 miles)
13 BMS server with OPC, if needed
14 LAN networks (by local LAN supplier)
15 UPS system, if needed

© 2009 KONE Corporation AS-13.20.005

1.4 KONE Interface Controller

1.4.1 Main parts of KONE Interface Controller

3
5

6
1056684.wmf

1 Industrial PC
2 Mounting bracket
3 Front panel
4 Power supply
5 Connectors CAN 0 and CAN 1 for CAN cable
6 Isolated RS232 to 422/485 converters for RS cables

© 2009 KONE Corporation AS-13.20.005

1.4.2 Front panel of KONE Interface Controller

1 Indication LEDs
2 Monitor connector
3 Keyboard and mouse connector
2 1 4 Ethernet RJ-45 connectors
(LAN1 and LAN2). Only LAN1 is used
3 with KONE E-Link™.
5 Reset button
4 6 USB connectors (USB1 - 4)
7 Standard serial ports RS232
5 (com1 and com2)
LAN1

USB1

USB2

8 Serial ports RS232 to 422/485

CAN1 6 (com3 and com4)
9 Power input connector
LAN2

USB3

USB4

10 Sound card (optional)

11 PCI-CAN board (CAN 0, CAN 1)
7 12 Digital input and output connectors
com2

com1

CAN0

8
com4

com3

10 11 12 1056685.wmf

© 2009 KONE Corporation AS-13.20.005

1.4.3 Main Software Components in KONE Interface Controller

KIC communication Illustration/Note

KIC software components:
KMPServer: heart of the KIC
Drivers: communicate with controllers
Driver communicates with controller via CAN
bus, RS bus or Ethernet.
Driver transfers information to the KMPServer.
KMPServer receives data from the driver and
sends it to one or more clients over the network.

© 2009 KONE Corporation AS-13.20.005

1.5 Workstation

KONE E-Link™ workstation can operate like KIC, statistical server, and user interface at the same
time.

1 Ethernet connector
2 Connectors CAN 0
and CAN 1 for CAN
cable
3 3 Isolated RS232 to 422/
485 converter for RS
cables
4
4 Power source

1066108.wmf

2 ENVIRONMENTAL ISSUES

Hazardous waste material must be taken care of according to the local regulations and KONE
Environment Strategy.

© 2009 KONE Corporation AS-13.20.005

3 SAFETY

Refer to AS-01.03.101 for general safety precautions and personal safety issues.

3.1 Maintenance method safety

Note the following safety item when working with KONE E-Link™:
• If KONE Interface Controller is installed in the elevator shaft and you need to access it, refer to the
elevator specific instructions for safe procedures related to entering, working in and leaving the
shaft.

3.2 Disconnecting the power supplies

Refer to AM-01.03.002. The Take 5 safety initiative which is designed for installation, servicing,
maintenance and modernization work done on elevators and escalators. The instruction describes
safe working procedures for you and others when working on elevators, means of preventing electric
shock, unwanted movement of equipment and other possible hazards. Read and follow all related
instructions and comply with your local safety codes and rules.
The following 5 steps must be taken in the specified order unless there are essential reasons
for doing otherwise:
Take 5 steps to ensure electrical safety:
1 Disconnect power supply completely.
2 Secure power supply against re-connection.
3 Verify that the installation is safely de-energized.
4 Check the requirements for earthing in special circumstances. (This operation may only be carried
out by qualified personnel in co-operation with the person responsible for the building electrification
who must ensure that the technique can be safely employed in this situation.)
5 Provide protection against adjacent live parts.

3.3 Basic rules preventing ESD hazards

Recommendation is to use ESD protection kit according to the instruction

AS-12.02.001.
1 Disconnect all power supplies
2 Earth yourself before touching components
3 Do not unpack the spare parts before installation.
4 Do not touch the components on the board unnecessarily.
5 Hold the PC-board from its edges.
6 The old component must be handled in the same way as the new one.
7 Do not wear combinations of clothing that can create static charges.

© 2009 KONE Corporation AS-13.20.005

4 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS

Methods and procedures in case of communication problems depend on the mode where the elevators
and escalators controlled by E-Link are in.

Elevator and escalator modes Illustration/Note

Normal mode (NOR):
Elevator/escalator controller communicates with KIC
normally.
KIC communicates with GUI normally.
Monitoring is working correctly.
No Connection mode (NOC):
KIC has no connection to the elevator/escalator
KIC cannot find the device
Problem is between KIC and elevator/escalator controller.
Offline mode (OFL):
GUI has no connection to the KIC.
Problem is between KIC and GUI.

Fail mode (EFA):

Elevator/escalator controller communicates with KIC
normally.
Elevator/escalator has a fault.

• Diagnostic guide for communication problems in NOC mode,

section 5 on page 12.
• Diagnostic guide for communication problems in OFL mode, see section 6 on page 23.
• Diagnostic guide for communication problems in NOR mode, see section 7 on page 26.
• Diagnostic guide for communication problems in EFA mode, refer to equipment specific
instructions.
NOTE! More detailed information about KIC status can be found on KIC Status Web Pages. Refer to
881061 KIC Status Web Pages User's guide

4.1 Log files

The KIC has folder \tmp where the log files are stored.
The following log files which can give more detailed in information in the case of communication failure:
• KMPServer.log = KMP server log file
• EmcEth0.log = Ethernet channel log file
• EmcCan0.log = CAN channel 0 log file
• EmcCan1.log = CAN channel 1 log file
• escalatorDriver0.log = Escalator RS channel 0 log file
• escalatorDriver1.log = Escalator RS channel 1 log file
• EmcRS0.log = Elevator RS channel 0 (TMS 9000) log file
• E-Link.log = E-Link User Interface log file

© 2009 KONE Corporation AS-13.20.005

5 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS IN NOC-MODE

This sections describes diagnostic procedures when E-Link shows that an elevator/escalator controller
is in No Connection (NOC) mode. KONE Interface Controller (KIC) has no connection to the elevator/
escalator. Problem is most likely between KIC and elevator/escalator controller.
Diagnostic procedures in NOC mode depend on the channel type. The channel type is determined by
the equipment connected to KIC.
• CAN channel: LCE, SerTrans, TMS600. See section 5.1 on page 12.
• RS422: TMS900. See section 5.2 on page 14.
• RS485: escalators, non-KONE elevators, old KONE equipment. See section 5.4 on page 21.
• Ethernet channel: KGC, KONE Alta™ Double-Deck. See section 5.3 on page 17.

5.1 Diagnostic procedures for CAN channel communication

Device is in no connection
mode (NOC)

Are KMP
server and drivers Restart KIC
NO
running in KIC?

YES

Check CAN cabling Are CAN cabling

NO and terminal resistors
and terminal resistors
OK?

YES

Correct parameters Are parameters correct

NO
and restart LCE in LCE?

YES

Is configuration Correct the configuration,

Restart LCE YES NO save and click configure
correct in KIC?

© 2009 KONE Corporation AS-13.20.005

KMP Server and drivers:

• If KMPServer is on the list, it means that the software is running.

• /usr/local/ngmo/bin/KMPServer–d1
• If canemc is on the list, it means that CAN driver is running (port 0, port 1).
• /usr/local/ngmo/bin/canemc 0
• /usr/local/ngmo/bin/canemc 1
• If escalatorDriver is on the list, it means that escalator driver is running.
• /usr/local/ngmo/bin/escalatorDriver
• If rsDriver is on the list, it means that driver for TMS-9000 elevator is running.
• /usr/local/ngmo/bin/rsDriver
• If ethemc is on the list, it means that driver for KGC is running.
• /usr/local/ngmo/bin/ethemc 0
If the KMP server or the configured drivers are not running, reboot the KIC. Refer to APPENDIX A.
Cabling and terminal resistors:
• Maximum length of CAN segment is 1000 m. Limit of CAN segment length depends on the quality
of the CAN cable and the number of connections. In the worst case (low quality CAN cable and
many connections) the maximum length may be less than 900 m.
The quality of the signal can be measured with oscilloscope in the end of cable segment. Below is
an example of good CAN signal (oscilloscope settings: sweep time (T/div) 10-20 microseconds, 5
Volts/div).
Stopped 1K Samples 0V

1066684.wmf Sa/Sec 1,0MSa/s

T/Div 20us
V/Div A5 B1

© 2009 KONE Corporation AS-13.20.005

• Terminal resistors must be at both ends of the cable.

• On the KIC side the terminal resistor is inside the connector which is connected to the CAN board.
Sometimes KIC can be in the middle of the CAN line. Then both terminal resistors are placed in
elevator control panels and the one in KIC connector is removed.
LCE parameters:
• Refer to AM-13.20.017 KONE E-Link™ elevator and escalator management system.
KIC configuration file:
• Refer to 881062 KONE E-Link Configuration Tool User’s Guide.
Restarting KIC:
To restart KIC, do one of the following:
A. Restart KIC locally
B. On KIC Configuration Management webpage:
• Select "Configuration”
• Under KIC Service Management, click "Stop" and then "Restart“

5.2 Diagnostic procedures for RS channel communication

Device is in no connection
mode (NOC)

Check KIC
processes. Are KMP Restart KIC
NO
server and drivers
running?
Correct the configuration,
YES save and click configure

Problem with
Check RS bus cabling
RS485 channel device YES NO
and RS232 converters
(e.g. escalator)?

Check parameters in Is configuration

NO
escalator/elevator side correct in KIC?

Problem with
YES
RS422 channel device Check RS bus cabling
YES
(e.g. old KONE and RS232 converters
elevator)? Restart the controller

© 2009 KONE Corporation AS-13.20.005

KMP Server and drivers:

Check the logfiles. Refer to section 4.1.
To see the list of running processes, do one of the following:
A. On KIC Configuration Management webpage:
• Select "SW Status"
• Select “Running Processes“
B. In terminal:
• Type "ps -axuf" command
• If KMPServer is on the list, it means that the software is running.
• /usr/local/ngmo/bin/KMPServer–d1
• If escalatorDriver is on the list, it means that escalator driver is running.
• /usr/local/ngmo/bin/escalatorDriver
• If rsDriver is on the list, it means that driver for TMS-9000 elevator is running.
• /usr/local/ngmo/bin/rsDriver
If the KMP server or the configured drivers are not running, reboot the KIC. Refer to APPENDIX A.
Cabling and terminal resistors:
• Maximum length of RS422 and RS485 segments is 500 m.
• Terminal resistors must be in place at both ends of the cable.
NOTE! Ensure that the cable between AdamAdam RS-converter and escalator controller is direct
and correct (KM835258).

RS232 converter:
• Check the DIP setting in the RS232 converter.
• Refer to section 5.2.1.
Elevator and escalator parameters:
• Refer to AM-13.20.017 KONE E-Link™ elevator and escalator management system.
KIC configuration file:
• Refer to 881062 KONE E-Link Configuration Tool User’s Guide.
Restarting KIC:
To restart KIC, do one of the following:
A. Restart KIC locally
B. On KIC Configuration Management webpage:
• Select "Configuration”
• Under KIC Service Management, click "Stop" and then "Restart“

© 2009 KONE Corporation AS-13.20.005

5.2.1 Dip switch settings of RS422 / RS485 converter

A Escalator

Adam-4520 converter is configured as RS485.

SW1 SW2
ON ON
X X
X X X X X X X X X X
1 2 1 2 3 4 5 6 7 8 9 10

B TMS9000 elevator

Adam-4520 converter is configured as RS422.

SW1 SW2
ON ON
X X
X X X X X X X X X X
1 2 1 2 3 4 5 6 7 8 9 10

© 2009 KONE Corporation AS-13.20.005

5.3 Diagnostic procedures for Ethernet channel communication

KMP Server and drivers:

© 2009 KONE Corporation AS-13.20.005

KGC software version:

• Connect the display to the KGC and check the software version from the display.
PING KGC or KIC:
• Obtaining TCP/IP configuration of a computer:
• Open Command Prompt and type “ipconfig” command.
• Ensure that the network adapter is not in Media disconnected state.
• PING the IP address of the remote host (KGC or KIC):
• Open Command prompt and type: PING xxx.xxx.xxx.xxx
• xxx is the IP address.
• If command fails, verify that the remote host IP address is correct, the host is operational and that
all gateways are operational between the computer and remote host.
Check KGC:
• If there is no LED activity on the network adapter, the network adapter hardware must be activated
with jumper on the KGC. The KGC can have different kind of CPU board, depending on the KGC
age and serial number. The jumper setting depends on the CPU board.
NOTE! In new type of KGC the network adapter is by default preset to be activated.

Example of Acrosser AR-B1672 (old type of KGC) CPU board and LAN board enable jumper setting:
Enabled/disabled LAN function (JP1)

© 2009 KONE Corporation AS-13.20.005

JP1 Function Illustration/Note

ON Enable on board LAN (factory preset)
JP1
OFF Disable on board LAN
1
2 1066189.wmf

Parameters in KGC configuration files destconf.ini and ethernet.ini:

IP address is set in the ethernet.ini file, see AM-13.20.016 and the example file below:

Example file content NOTE

[ETHERNET]
card=7 Network adapter type, default value is typically used.
dhcp=0 0 means that a static ip address is used instead of dynamic.
ip=192.168.1.176 Static IP address. Make sure to add the correct IP address.
mask=255.255.255.0 Subnet mask. Make sure to add the correct mask.
default_gateway=192.168.0.1 Gateway IP address.
dns=192.168.0.1 DNS server IP address. Optional, can be removed if not used.
host_name=KGC1 Host name of KGC.

Support for monitoring is activated in the KGC destconf.ini file, see example file content below:

Example file content NOTE

...
[RCGIF] RCGIF function must be activated (status = 1) if the DCS is
status = 1 used (full or hybrid).
...
...
[EMCTCP] EMCTCP function (E-Link 5.1™ support) must always be
status = 1 activated (status = 1).
...
...

NOTE! The destconf.ini file is case sensitive!

Updating KGC configuration files:

• Refer to AM-13.20.016.
KIC configuration file:
• Refer to 881062 KONE E-Link™ Configuration Tool User’s Guide.
LCE parameters:
• Refer to AM-13.20.017 KONE E-Link™ elevator and escalator management system.

© 2009 KONE Corporation AS-13.20.005

Restarting KIC:
To restart KIC, do one of the following:
A. Restart KIC locally
B. On KIC Configuration Management webpage:
• Select "Configuration”
• Under KIC Service Management, click "Stop" and then "Restart“

© 2009 KONE Corporation AS-13.20.005

5.4 Diagnostic procedure for other elevator/escalator interface RS channel

communication

The device is in no connection

mode (NOC)

Check
the KIC prosesses. Are
the KMP server and NO Restart the KIC
drivers running?

Check the RS BUS cabling

and the RS232 converters

Check the connection in the

interface board

Check the Node ID in the

interface board

Is the configuration
Correct the configuration, save
correct in the KIC NO
and click configure
configuration file ?

YES

Restart the controller

KMP Server and drivers:

© 2009 KONE Corporation AS-13.20.005

B. In terminal:
• Type "ps -axuf" command
• If KMPServer is on the list, it means that the software is running.
• /usr/local/ngmo/bin/KMPServer–d1
• If relayDriver is on the list, it means that escalator driver is running.
• /usr/local/ngmo/bin/relayDriver
If the KMP server or the configured drivers are not running, reboot the KIC. Refer to APPENDIX A.
Cabling and terminal resistors:
• Maximum length of RS422 and RS485 segments is 500 m.
• Terminal resistors must be in place at both ends of the cable.
RS232 converter:
• Check the DIP setting in the RS232 converter.
• Refer to section 5.4.1.
Elevator interface unit:
• Interface unit identification can be checked from the rotary switch and dip switches. Refer to
section ‘Setting interface unit identification’ in AM-13.20.017.
Elevator interface board:
• When the software is running, the board simply displays its node ID.
• Signals in the interface board: Refer to section ‘Interface unit diagnostics’ in AM-13.20.017.
Elevator and escalator parameters:
• Refer to section ‘Installing KONE interface controller (KIC)’ in AM-13.20.017.
KIC configuration file:
• Refer to 881062 KONE E-Link Configuration Tool User’s Guide
Restarting KIC:
To restart KIC, do one of the following:
A. Restart KIC locally
B. On KIC Configuration Management webpage:
• Select "Configuration”
• Under KIC Service Management, click "Stop" and then "Restart“

5.4.1 DIP switch settings of RS422 / RS485 converter

Adam-4520 converter is configured as RS485.

SW1 SW2
ON ON
X X
X X X X X X X X X X
1 2 1 2 3 4 5 6 7 8 9 10

© 2009 KONE Corporation AS-13.20.005

6 DIAGNOSTICS IN OFFLINE (OFL) MODE

This sections describes diagnostic procedures when E-Link shows that an elevator/escalator controller
is in Offline (OFL) mode. GUI has no connection to the KIC. Problem is most likely a network problem
between KIC and GUI.

6.1 Diagnostics for offline mode

Device is in offline mode (OFL)

Are all devices in NO Check KIC

offline mode in network settings
GUI? and network cable

YES PING from GUI to NO

the OFL mode
KIC.Do you get
reply?

PING other known YES

PING from KIC NO
IP’s.Do you get
reply? YES to other known
IP.Do you get
reply?
NO
YES
Check GUI
computer network
setting and network
cable.
Restart GUI.
Did it solve YES
the problem?
YES Are KIC processes
Restart GUI and KMP server
status OK?
NO
Contact network
NO administrator.

Restart KIC or
KMP Server.

© 2009 KONE Corporation AS-13.20.005

KMP Server and drivers:

Check the logfiles. Refer to section 4.1.
To see the list of running processes, do one of the following:
A. On KIC Configuration Management webpage:
• Select "SW Status"
• Select “Running Processes“
B. In terminal:
• Type "ps -axuf" command
• If KMPServer is on the list, it means that the software is running.
• /usr/local/ngmo/bin/KMPServer–d1
• If the E-Link workstation KIC is in offline mode, ensure that the statistic server has been
configured.
If the statistic server is not configured yet, ensure that statistic server tick box is not selected
in the configuration file.
• open Configuration Tool in the workstation
• open the site configuration
• unselect the statistic server tick box

• restart the KIC

PING KIC or other known IP:
• Obtaining TCP/IP configuration of a computer:
• Open Command Prompt and type: ipconfig.
• Ensure that the network adapter is not in Media disconnected state.
• PING the IP address of the remote host (KGC or KIC):
• Open Command prompt and type: PING xxx.xxx.xxx.xxx
• xxx is the IP address.
• If command fails, verify that the remote host IP address is correct, the host is operational and that
all gateways are operational between the computer and remote host.

© 2009 KONE Corporation AS-13.20.005

Network settings in the GUI computer:

• Open Command Prompt in the computer and type: ipconfig.
Network settings in the KIC:
• Open the terminal in KIC and type: ipconfig.
Restarting KIC:
To restart KIC, do one of the following:
A. Restart KIC locally
B. On KIC Configuration Management webpage:
• Select "Configuration”
• Under KIC Service Management, click "Stop" and then "Restart“

© 2009 KONE Corporation AS-13.20.005

7 DIAGNOSTIC GUIDE FOR COMMUNICATION PROBLEMS IN NORMAL (NOR)

MODE

This sections describes diagnostic and maintenance methods and procedures when:
• E-Link operates and all elevators and escalators are operating in Normal mode but do not respond
to commands given by E-Link.
• E-Link operates, all elevators and escalators are operating in Normal mode but software needs to
be updated.

7.1 Elevators / Escalators do not respond to E -Link commands

Step Action Illustration/Note

1 Check the occurring problems when giving • Cannot change the mode
commands from E-Link GUI. • Check LCE parameters
• Elevator can be internally set to
mode where the change is not
possible (for example in the
OSS mode by key switch)
• Changing to PRC mode should
work always
• Was the mode ordered?
• Cannot give priority call
• Parameter not set in LCE
• Cannot give landing calls
• Landing calls not supported by
GUI
• Selection can be visible in
some versions but there is no
functionality
• Car calls
• Elevator is normal mode: car
call is working
• Car call is not working: floor can
be locked

© 2009 KONE Corporation AS-13.20.005

7.2 Updating software

Update the KIC or StatServer software only if a new software version is needed. Software updates are
available in EDMS.
A bootable memory stick is needed for update. For instructions on booting refer to UM-13.20.005. The
memory stick with software can also be purchased from GSS (KM991992G01).
NOTE! Software versions 1.xx are not compatible with 2.xx versions. For example, the KIC software is
updated to 2.xx, also GUI, OPC-server and StatServer software must be updated.

Refer to UM-13.20.005 KONE E-Link™ Configuration Guide.

7.2.1 Updating KIC software

Step Action Illustration/Note

1 Make sure that you have backup of site
folder.
2 Install the image.
3 Restart the KIC.
Change the IP address.
4 Copy the site folder.
Configure the KIC.
5 Restart the KIC.

7.2.2 Updating workstation software

Step Action Illustration/Note

1 Make sure that you have saved needed
reports as pdf file to a safe place. StatServer
update overwrites all existing data.
2 Take backup of statistical server database.
3 Make sure that you have backup of site
folder.
4 Install the new hard disk image.
5 Restart the Workstation. Change the IP
address(es).
6 Configure the KIC part of workstation.
7 Configure the statistical server part of
workstation and add the needed settings.
8 Restart the StatServer.

© 2009 KONE Corporation AS-13.20.005

7.2.3 Updating StatServer software

Step Action Illustration/Note

1 Make sure that you have saved needed
reports as pdf file to a safe place. StatServer
update overwrites all existing data.
2 Take backup of statistical server database.
3 Install the new hardisk image.
4 Restart the StatServer. Change the IP
address(es).
5 Configure the statistical server and add the
needed settings.
6 Restart the StatServer.

7.2.4 Updating E-link software

The E-link software scan be installed from E-link software CD-ROM or can be downloaded from
EDMS. An instructive set-up wizard guides the software installation in Windows environment.

E-Link5 GUI http://edmsweb.kone.com/edmsweb/documents/899839

E-Link5 Configuration Tool http://edmsweb.kone.com/edmsweb/documents/899838
E-Link5 Report Tool http://edmsweb.kone.com/edmsweb/documents/952557
E-Link5 Playback Tool http://edmsweb.kone.com/edmsweb/documents/952592
E-Link5 Scheduler Tool http://edmsweb.kone.com/edmsweb/documents/991989

© 2009 KONE Corporation AS-13.20.005

8 REPLACEMENT OF KONE INTERFACE CONTROLLER

Refer to AR-13.20.004 KONE E-Link™ 5.1 for up-to-date spare part numbers.

8.1 Tools

Part number Tool Illustration/Note

Multimeter Fluke 179 (or equivalent) with insulated test
probes (minimum L = 100 mm)

ESD kit ESD wrist strap, working pad and rubber mat,
used in compliance with IEC standard 60364 if
required

Normal hand tool set Electrician tools

KM377016G02 Communication cable For elevators with TMS600 controller
between laptop and
controller

© 2009 KONE Corporation AS-13.20.005

8.2 Safety measures

The following safety measures must be carried out before the actual work:

Step Action Illustration/Note

1 Ensure that your work does not cause Refer to AS-01.01.004 Take care, end user
hazard to others. safety focal points in elevator maintenance.
2 If KONE Interface Controller is installed in Refer to elevator specific instructions for safe
the elevator shaft, the elevator must be entering, working in, and leaving the shaft.
taken out of use for maintenance.

8.3 Replacing the KIC

Step Action Illustration/Note

1 Take a backup of the E-Link 5.1
configuration folder.
2 Switch off the KIC.
3 Disconnect all the cables from the old KIC. Mark the cables, if needed.
4 Replace the old KIC with new one.
NOTE! Check that the right side of the
device is not against a wall or any
other equipment. This is to ensure
that the KIC does not overheat.
5 Connect the cables to the new KIC.
6 Switch on the new KIC.
Log in.
7 Copy the backup of the old E-Link 5.1
configuration folder into the new KIC.
8 Open the configuration file.
Configure the KIC.
9 Restart the KIC.
10 Finalize the replacement according to
section 8.8 Finalizing the repair work.
1055758.wmf

NOTE! Ensure that the system software of KIC is at same level as other software at site. Upgrade
others or downgrade KIC software if necessary.

© 2009 KONE Corporation AS-13.20.005

8.4 Replacing RS converter

Step Action Illustration/Note

1 Switch off the KIC.
2 Disconnect cables from the RS converter.
3 Remove the old RS converter.
4 Set DIP switches of the new RS converter
according to the old RS converter.
See section 5.2.1 Dip switch settings of
RS422 / RS485 converter and section 5.4.1
DIP switch settings of RS422 / RS485
converter for DIP switch settings.
5 Install the new RS converter.
6 Connect cables to the RS converter.
7 Switch on the KIC.
8 Finalize the replacement according to
section 8.8 Finalizing the repair work.

8.5 Replacing PCI CAN board inside the KIC

Step Action Illustration/Note

1 Switch off the KIC.
2 Disconnect CAN cables from the old KIC.
3 Remove the back connection plate.
4 Remove the cover fixing screws (8 pcs.) of
the KIC.
Remove the cover.
5 Remove the CAN board fixing screw.
6 Replace the old CAN board with new one.
7 Install the CAN board fixing screw.
8 Install the cover by using fixing screws (8
pcs.).
9 Install the back connection plate.
10 Connect all the cables to the new KIC.
11 Switch on the KIC.
12 Finalize the replacement according to
section 8.8 Finalizing the repair work.

© 2009 KONE Corporation AS-13.20.005

8.6 Replacing KIC power supply

Step Action Illustration/Note

1 Switch off the KIC.
2 Disconnect the power supply cables.
3 Replace the power supply.
4 Connect the power supply cables.
5 Switch on the KIC.
6 Finalize the replacement according to
section 8.7 Replacing KIC hard disk drive.

8.7 Replacing KIC hard disk drive

NOTE! Use a standard 2.5” hard disk with capacity of 36 GB or more.

Step Action Illustration/Note

1 Switch off the KIC.
2 Disconnect the power supply cables.
3 Remove fixing screws (8 pcs.) of the KIC
cover.
Remove the cover.

© 2009 KONE Corporation AS-13.20.005

Step Action Illustration/Note

4 Disconnect the IDE flat cable from the
primary IDE connector (CN1 of main board)
or secondary IDE connector (CN2 of main
board).

5 Turn the cover upside down.

Remove fixing screws (4 pcs.) of the hard
disk drive (HDD) bracket.
Remove the HDD bracket from the cover.
NOTE! Keep the washers (4 pcs.) in safe.

1068715.wmf

6 Replace the old HDD with new one.

1068716.wmf

7 Attach the washers (4 pcs.) in place.

NOTE! Without the washers the HDD will
not be firmly secured.
Install the HDD bracket onto the cover by
using the fixing screws (4 pcs.).

1068715.wmf

© 2009 KONE Corporation AS-13.20.005

Step Action Illustration/Note

8 Connect the IDE flat cable to the primary
IDE connector (recommended; CN1 of
main board) or secondary IDE connector
(CN2 of main board).

9 Install the KIC cover by using fixing screws

(8 pcs.).

10 Connect the power supply cables.

11 Switch on the KIC.
12 Install the hard disk image. Refer to section “KIC software update” in
UM-13.20.005.

© 2009 KONE Corporation AS-13.20.005

8.8 Finalizing the repair work

Step Action Illustration/Note

1 Ensure that the wires are not loose in the
connectors and power supply.
2 Check that the PWR LED light is on.

PWR

1055760.wmf

3 Wait for two minutes. The KIC should be

online now (green LED (1) lit and yellow led
(2) flashes).
1
2

a132017a1.wmf

© 2009 KONE Corporation AS-13.20.005

9 REPLACEMENT OF KONE E-LINKTM WORKSTATION

Refer to AR-13.20.004 KONE E-Link™ 5.1 for up-to-date spare part numbers.

9.1 Tools

Part number Tool Illustration/Note

Multimeter Fluke 179 (or equivalent) with insulated test
probes (minimum L = 100 mm)

ESD kit ESD wrist strap, working pad and rubber mat,
used in compliance with IEC standard 60364 if
required

Normal hand tool set Electrician tools

KM377016G02 Communication cable For elevators with TMS600 controller
between laptop and
controller

© 2009 KONE Corporation AS-13.20.005

9.2 Safety measures

The following safety measures must be carried out before the actual work:

Step Action Illustration/Note

1 Ensure that your work does not cause Refer to AS-01.01.004 Take care, end user
hazard to others. safety focal points in elevator maintenance.
2 If workstation is installed in the elevator Refer to elevator specific instructions for safe
shaft, the elevator must be taken out of use entering, working in, and leaving the shaft.
for maintenance.

9.3 Replacing PCI CAN board inside the workstation

Step Action Illustration/Note

1 Shutdown the WS.
2 Disconnect CAN cables from the WS.
3 Remove the power cable from the WS.
4 Remove the side cover plate of the WS.

5 Remove the CAN board fixing screw.

6 Replace the old CAN board with new one.
7 Install the CAN board fixing screw.
8 Install the side cover plate.
9 Connect all the cables to the new WS.
10 Switch on the WS.
11 Finalize the replacement according to
section 9.4 Finalizing the repair work.

© 2009 KONE Corporation AS-13.20.005

9.4 Finalizing the repair work

Step Action Illustration/Note

1 Ensure that the wires are not loose in the
connectors and power supply.
2 Check that the PWR LED light is on (1).

3 Wait for two minutes. The workstation

should be online now (green LED (1) lit and
yellow led (2) flashes).

1073341.wmf

© 2009 KONE Corporation AS-13.20.005

10 REPLACEMENT OF THE INTERFACE UNIT

10.1 Replacing the interface unit

Step Action Illustration/Note

1 Disconnect cables from the interface unit
and RS converter.
2 Remove the old interface unit.
3 Install the new interface unit.
4 Set the rotary and DIP switches on the inter-
face unit according to old interface unit.
5 Set DIP switches of the new RS converter
according to the old RS converter.
See section 5.4.1 DIP switch settings of
RS422 / RS485 converter for DIP switch
settings.

1066066.wmf

6 Connect cables to the interface unit and RS

converter.
Elevator Escalator

X1 X13 X1 X13

X12 X12

X2 X2
X11 X11

DATA+ DATA+
DATA- DATA-
X3 X10 X10
X3

X8 X8

1066692.wmf 1066694.wmf

© 2009 KONE Corporation AS-13.20.005

10.2 Replacing RS converter

Step Action Illustration/Note

1 Disconnect cables from the RS converter.
2 Remove the old RS converter.
3 Set DIP switches of the new RS converter
according to the old RS converter.
See section 5.4.1 DIP switch settings of
RS422 / RS485 converter for DIP switch
settings.
4 Install the new RS converter.
5 Connect cables to the RS converter.

1066700.wmf

© 2009 KONE Corporation AS-13.20.005

APPENDIX A. HOW TO START KIC SERVICES MANUALLY

Step Action Illustration/Note

1 See the file ngmoDaemon.ini: File includes the list of started services.
• open terminal
• $ cd /var/ngmo/config
(go to folder /var/ngmo/config)
• $ tail ngmoDaemon.ini
ServerBinName=/usr/local/ngmo/bin/KMPServer
ServerParam_1=d1
ServerStartupDelay=10
NumDrivers=3
DriverBinName1=/usr/local/ngmo/bin/canemc
DriverParam1_1=0
DriverBinName2=/usr/local/ngmo/bin/ethemc
DriverParam2_1=0
DriverBinName3=/usr/local/ngmo/bin/KMPStatServer
DriverParam3_1=-d1
2 Stop all services:
• open terminal
• $ cd /usr/local/ngmo/bin
• $ ./ngmo.sh stop
3 Start the first service: See the possible errors. Leave the terminal
• $ ./KMPServer -d1 window open.
4 Start the next service: See the possible errors. Leave the terminal
• open new terminal window window open.
• $ cd /usr/local/ngmo/bin
• $ ./canemc 0
5 Start the next service: See the possible errors. Leave the terminal
• open new terminal window window open.
• $ cd /usr/local/ngmo/bin
• $ ./ethemc 0
6 Start the next service: See the possible errors. Leave the terminal
• open new terminal window window open.
• $ cd /usr/local/ngmo/bin
• $ ./KMPStatServer -d1

© 2009 KONE Corporation AS-13.20.005

APPENDIX B.HOW TO CHECK E-LINK SOFTWARE VERSIONS

B.1 How to check the software versions of KIC and statistical server

The software versions of KIC and statistical server can be checked using either Winscp software or
KIC web pages.

B.1.1 Checking the software version using Winscp software

1 Open the Thunar File manager locally or remotely.

2 Open the Winscp software.
3 Go to the folder /var/ngmo.

4 Select version.kic file, right-click, and select Edit.

The version.kic file displays the software version of KIC and statistical server.

5 Select version.system file, right-click, and select Edit.

© 2009 KONE Corporation AS-13.20.005

The version.system file displays the KIC hardware image version.

B.1.2 Checking the software version using KIC web pages

The software version can be checked from the KIC web pages under Configuration Status tab.

B.2 How to check the version of E-Link statistical server database

The database version of E-link statistical server can be checked using the PGAdmin software or the
Report tool.

B.2.1 Checking the database version using PGAdmin software

The database version can be seen in table ngmo_db_system.s_database_version_log.

© 2009 KONE Corporation AS-13.20.005

Open the PGAdmin software and write query:

SELECT * FROM ngmo_db_system.s_database_version_log;

B.2.2 Checking the database version using Report Tool

Open the report tool and make query to database. The database version is shown in the header of the
report.

B.3 How to check the software version of E-Link applications

The software version of E-Link GUI, Configuration Tool, Report Tool, Playback Tool, Scheduler Tool or
OPC server can be checked using the About menu or Control Panel.

B.3.1 Checking the applications software version using About menu

Select Help-->About. The About screen appears.

© 2009 KONE Corporation AS-13.20.005

B.3.2 Checking the applications software version using Control Panel

Check the installed versions from the Control Panel.

B.4 How to check the software versions of KGC

The KGC main page displays the KGC software version from 4.4.x.

© 2009 KONE Corporation AS-13.20.005

Software version can be checked by using the LAN interface, if the software version 4.5.19 or newer.
1 Type the IP address (1) of the KGC into the browsers address bar.
2 Check the software version (2) from the KGC status page.

© 2009 KONE Corporation AS-13.20.005

11 APPROVALS AND VERSION HISTORY

Compiled by: Information Product Author Janne Kaskimies

Checked by: Product Change Manager Mauno Manninen
SEB Maintenance Specialist Jukka Lindberg
Approved by: SEB Maintenance Development Manager Seppo Valliovuo
Translation approved by:

Issue Date Description of Change Ref CR Approved by

- 2009-05-12 First issue S. Valliovuo
A 2009-10-13 Sections 5.4, 9 and APPENDIX B. added, S. Valliovuo
other minor changes
B 2011-03-09 Sections 1.1, 3, 5, 7.2, 7.2.2, and 7.2.3 S. Valliovuo
updated.
Section 8.7, section 9, and appendix B added.
Section 7.2.4 “Updating user interface
computer software” replaced with section
7.2.4 “Updating E-link software”.
Section 7.2.5 removed.

© 2009 KONE Corporation AS-13.20.005

User’s Guide

© 1996 KONE Corporation UM-13.20.002

Copyright © 1996 KONE Corporation.

This document describes the operation of the KONE E-Link™ product. Some functions are
optional and your system may include functions that are not fully covered by this guide. Nothing
contained herein modifies or alters in any way the terms of the sales agreement by which the
equipment was acquired.

The software as well as the information contained in this User’s Guide as well as other related
information is a trade secret of KONE corporation and shall always be treated as strictly
confidential. They may not be disclosed or made available, in whole or part, directly or indirectly,
to any person other than a permanent employee of the User who has signed a written
agreement with the User to maintain the confidentiality of said information. The User may not
copy, modify, or transfer the software or any copy, modification, or merged portion hereof, in
whole or in part, without the express written consent of KONE Corporation.

Windows is a registered trademark of Microsoft Inc.

© 1996 KONE Corporation UM-13.20.002

Table of Contents
Introduction .................................................................................................................................. 5
KONE E-Link™ features in brief ......................................................................................... 5
KONE E-Link™ network ..................................................................................................... 6
KONE E-Link™ functions ............................................................................................................. 7
Startup and shutdown ........................................................................................................ 7
Traffic monitoring ............................................................................................................... 8
Displays ................................................................................................................... 8
Elevator layouts ....................................................................................................... 8
Escalator layouts ................................................................................................... 11
Relay escalator status box .................................................................................... 12
OkaVarioTronic escalator status box ..................................................................... 12
Deviation alarms .............................................................................................................. 13
Network Manager ............................................................................................................ 14
Menu functions ................................................................................................................ 16
The File menu ........................................................................................................ 16
The Monitoring menu ............................................................................................. 16
The Events menu .................................................................................................. 16
The Control menu .................................................................................................. 17
The View menu ...................................................................................................... 17
The Help menu ...................................................................................................... 17
Toolbar functions ....................................................................................................................... 19
Traffic history playback .................................................................................................... 20
Statistical reports ............................................................................................................. 22
Elevator availability ................................................................................................ 23
Calls per Hour ........................................................................................................ 25
Calls per Floor ....................................................................................................... 26
Call Times per Hour ............................................................................................... 27
Call Times per Floor .............................................................................................. 28
Call Time Distribution ............................................................................................ 29
Average Call Times Floor by Floor ........................................................................ 30
Elevator Operation Summary ................................................................................ 31
Escalator Operation Summary .............................................................................. 32
Operational events history ............................................................................................... 33
Schedule Editor ............................................................................................................... 35
Locking Scheduler ........................................................................................................... 37
A locking example ................................................................................................. 39
Command Scheduler ....................................................................................................... 41
Commands ...................................................................................................................... 43
Manual locking control ..................................................................................................... 44
I-Link Management Tool .................................................................................................. 44
Appendix 1. Operational modes of groups ................................................................................. 45
Appendix 2. Operational modes of elevators ............................................................................. 46
Appendix 3. Operational modes of escalators ........................................................................... 48
Appendix 4. Available commands .............................................................................................. 49

© 1996 KONE Corporation UM-13.20.002

Out of service ........................................................................................................ 49

Attendant service ................................................................................................... 49
Special parking ...................................................................................................... 50
Independent service .............................................................................................. 50
Full collective peel off, simplex service .................................................................. 50
Relay elevator commands ..................................................................................... 50
Escalator commands (ECO 3000) ......................................................................... 50
Glossary ..................................................................................................................................... 51
Approvals and Version History .................................................................................................. 57

© 1996 KONE Corporation UM-13.20.002

Introduction
Welcome to KONE E-Link™ elevator and escalator management system. KONE E-Link™ is a
tool for monitoring and controlling virtually all types of elevator and escalator systems.

If you are familiar with KONE EMC, you will find many familiar features in KONE E-Link™,
updated to utilize the latest software technologies. If you are a new user, it is recommended that
you familiarize yourself with traffic monitoring first, and then proceed to explore the rest of the
features.

KONE E-Link™ is designed to

• monitor the operation and use of elevators and escalators,
• monitor service level and availability of elevators,
• issue commands to elevators to provide special services, and
• control access to and from certain floors.

By monitoring elevators and escalators, KONE E-Link™ is able to

• show device status on real-time traffic monitoring displays,
• provide playback of recorded traffic history,
• provide alarms for quick response to deviations in device operation,
• provide statistical reports about elevator and escalator performance and usage.

© 1996 KONE Corporation UM-13.20.002

KONE E-Link™ network

A KONE E-Link™ system consists of one or more workstations. A number of elevator groups
and escalators can be connected to each workstation. Elevator and escalator data can be
accessed from any workstation in the network.

A KONE E-Link™ network connects workstations through a standard local area network (LAN).
Transportation devices are linked to the network through a controlling workstation, either by
CAN network or serial communication lines. A typical KONE E-Link™ network structure is
shown in Figure 1.

Figure 1. KONE E-Link™ communication network

u13202ak.wmf

1 E-Link™ workstation
2 Printer
3 Relay elevator interface
4 Relay escalator interface
5 Workstation network (LAN Ethernet, see SO-13.20.6)
6 Elevator / escalator network (CAN), max. length 1000 meters (2/3 mile)
7 Elevator network (RS 422), maximum length 500 meters (1/3 mile)
8 Escalator network (RS 485), maximum length 500 meters (1/3 mile)
9 Modem
10 Workstation with remote connection to KONE E-Link™ system

© 1996 KONE Corporation UM-13.20.002

KONE E-Link™ functions

Startup and shutdown

If KONE E-Link™ is not configured to start automatically at power up, activate it through the
Windows Start menu: Start → Programs → KONE E-Link™ → KONE E-Link™. The following
processes will be started:

• Solid Server, which takes care of the database management. Normally you do not need to
terminate Solid Server manually. If this is necessary for some reason, it can be done by
right-clicking the Solid icon in the Windows taskbar and selecting Close.
• KONE E-Link™ Control Panel, which takes care of communications and statistics. The
Control Panel also provides diagnostics for troubleshooting. Click Shutdown to terminate
all processes. If the user interface has been closed, you can start it again by clicking the
User Interface button.
• KONE E-Link™ User Interface, which is used for viewing all monitoring operations. It is
not compulsory to have the user interface running all the time. You can terminate it
through the menu File → Exit or File → Shutdown All. Exit terminates the user
interface, Shutdown terminates all processes

If no traffic can be seen on the user interface, see the troubleshooting hints in the KONE E-
Link™ Configuration Guide.

© 1996 KONE Corporation UM-13.20.002

Traffic monitoring

Displays
Menu: KONE E-Link™ performs real-time monitoring of single elevators, elevator groups, and
Monitoring escalators that are connected to the system. The traffic monitoring information is visualized on
traffic monitoring displays. One display can be viewed at a time. Several groups and escalators
can be viewed on one display.

Elevator layouts
There are three different layouts for displaying elevators. The two-dimensional (2D) layout
presents the information in full. The status layout combines a wide variety of monitoring data in a
single display. The three-dimensional (3D) layout provides the same information as the 2D
layout, but in a more visual form.

Figure 2. A traffic display

2 4 5
16 14
11
8 9
13
6 7

18 15
12

17 10

u13202a.bmp

© 1996 KONE Corporation UM-13.20.002

1 Group name and mode (see appendix 3)

2 Floors
3 Elevator status: elevator name, elevator mode (see appendix 2), current position,
direction, relative car load. Full load changes the load color from green to yellow, and
overload to red. In case of deviations, the status box will change its background color to
red.
4 Vertical bar for registered landing calls (A side)
5 Vertical bar for registered landing calls (B side)
6 Registered landing call up
7 Registered landing call down (B side)
8 Registered special call up
9 A car with one door - the door is opening or closing
10 A car with two doors - door A fully open
11 Allocated landing call up
12 Allocated landing call down
13 Car call (B side) (white; special button / key calls are shown in light blue)
14 Priority landing call (violet)
15 Parking call (blue)
16 Car calls locked (calls locked by a scheduler or locked from the car are shown in red, calls
locked manually from E-Link™ in black, and calls opened manually in green)
17 Landing calls locked (colours as above)
18 Fire protection door
19 Express Zone indication

© 1996 KONE Corporation UM-13.20.002

Figure 3. 3D display

u13202b.bmp

Figure 4. Status display

u13202c.bmp

© 1996 KONE Corporation UM-13.20.002

Escalator layouts

1 An escalator in 2D display mode

2 An autowalk in 2D display mode
3 An escalator in 3D display mode
4 Escalator in status display mode. See Appendix 4, “Available commands” on page 49.

© 1996 KONE Corporation UM-13.20.002

Relay escalator status box

Escalator name
Escalator working mode and direction
Up=Upwards UpA=Upwards automatic
Dn=Downwards continuousDnA=Downwards automatic
Fw=Forwards FwA=Forwards automatic
Running
Bw=Backwards BwA=Backwards automatic
information &
direction
Id=Idle IdA=Idle automatic
FIt=fault mode, NOC=No connection to escalator
Emg=emergency stop

OkaVarioTronic escalator status box

Escalator name

Escalator working mode and direction

Up=Upwards UpA=Upwards automatic
Dn=Downwards continuousDnA=Downwards automatic
Fw=Forwards FwA=Forwards automatic
Running
Bw=Backwards BwA=Backwards automatic
information &
direction Id=Idle IdA=Idle automatic

UpU=Upwards User control

DnU=Downwards User control
FwU=Forwards User control
BwU=Backwards User control
IdU=Idle User control

FIt=fault mode, NOC=No connection to escalator

Emg=emergency stop

© 1996 KONE Corporation UM-13.20.002

Deviation alarms

Menu: KONE E-Link™ monitors deviations and alarms when it detects any. All the elevators and
Events escalators that are visible in the KONE E-Link™ network are included in this monitoring.
Deviations generate alarms on all workstations that have been configured to display alarms. The
Toolbar: following event types generate alarms:

• Alarm: A passenger may be trapped in the car.

• Disturbance: An elevator cannot move, but is standing at a floor, possible passengers are
able to exit the car.

A deviation event causes the system to open the Deviation Monitor (Figure 5.). Faults will be
memorized for 3 days. A maximum of 100 faults can be stored in memory.

Figure 5. The Deviation Monitor

u13202h.bmp

1 Type (alarm/disturbance), The lightbulb will blink if there are new alarms on.
2 Name of the group or escalator.
3 Name of the elevator.
4 Event name
5 Occurrence time of the event (ON) and when it was cancelled by the elevator (OFF).
6 Number of deviations in the list and the index of the currently displayed one.

© 1996 KONE Corporation UM-13.20.002

7 Browsing buttons: previous, next, latest deviation

8 Acknowledge one deviation
9 Silence the alarm

Network Manager

Menu: With the Network Manager you can view the structure of the KONE E-Link™ network and the
Monitoring status of connections. The network is organized hierarchically in the following way:

Toolbar: Workstation1
Group1 in Workstation1
Elevator1 in Group1
...
...
Escalator1 in Workstation1
...
Workstation2
...

© 1996 KONE Corporation UM-13.20.002

Figure 6. The Network Manager

2 4

u13202k.bmp

1 Workstation status
2 Group ID
3 Floor count
4 Elevator monitoring status seen by this user interface. Note that a user interface tries to
connect only to those groups that are currently displayed. All other groups are shown as
<No connection>.

© 1996 KONE Corporation UM-13.20.002

Menu functions

The File menu

Login/Logout Authorization for using KONE E-Link™ is given by the Administrator, who assigns user
names for E-Link™ users or user groups, and a user profile specifying the functions that
the user is allowed to access.

Select login to log into the E-Link™ system. This opens the login dialog box. Enter your
user name and password. After a successful login, the login menu item changes to logout.
Always remember to log out when you have finished using the system.

Print... Print the current 2D group on traffic monitoring display on the selected printer.

Exit Exits the KONE E-Link™ user interface but does not terminate event recording.

Shutdown All Terminates both the user interface and event recording.

The Monitoring menu

Display... Opens a dialog for selecting the desired display.

Status Box... Not available in this version of E-Link™.

Playback... Opens the playback window for the selected group.

Reports... Opens the Report Viewer.

Network... Opens the Network Manager.

The Events menu

Deviation Monitor Opens the Deviation Monitor.

Event Browser... Opens the Operational Event Browser.

Audible Alarms When selected, KONE E-Link™ beeps when new alarms occur.

© 1996 KONE Corporation UM-13.20.002

The Control menu

Schedule Editor... Opens the Schedule Editor.

Locking Scheduler... Opens the Locking Scheduler.

Command Scheduler Opens the Command Scheduler.

Special command n Up to 6 special commands for relay groups.

Escalator... Stop conditioned

The View menu

Language... Select language for KONE E-Link™.

Tool Tips Use this command to toggle display of tool tips. Tool tips appear if you move your cursor
on top of a button and keep it there for a while. A checkmark appears next to the menu
item when tool tip display is active.

Tool Bar Use this command to display and hide the toolbar. The toolbar includes buttons for some
of the most common commands in KONE E-Link™. A checkmark appears next to the
menu item when the toolbar is displayed.

Status Bar Use this command to display and hide the status bar. The status bar describes the action
to be executed by the selected menu item or depressed tool bar button, the elevator and
floor when injecting calls and commands, and the KONE E-Link™ system time. A
checkmark appears next to the menu item when the status bar is displayed.

The Help menu

Help Topics Use this command to display the Help feature opening screen. From this screen you can
jump to step-by-step instructions for using KONE E-Link™, and to various types of
reference information.

Once you open Help, you can click the Contents button whenever you want to return to
the opening screen.

About... Displays the copyright notice and version number of your copy of KONE E-Link™.

© 1996 KONE Corporation UM-13.20.002

(This page added for double-sided printing)

© 1996 KONE Corporation UM-13.20.002

Toolbar functions

© 1996 KONE Corporation UM-13.20.002

Traffic history playback

Menu: KONE E-Link™ can record all elevator and escalator system events for later examination. The
Monitoring playback mode can be used for viewing the recorded events on a traffic monitoring display.

Toolbar: To view playback, you first need to select one elevator group on a traffic display. Select the
group by clicking on it with the left mouse button.

Activating playback mode opens the playback tool (figure 8). The display is similar to normal
traffic monitoring, but playback operates only with the selected elevator group or escalator, and
you are shown recorded history instead of real-time traffic.

© 1996 KONE Corporation UM-13.20.002

Figure 8. The Playback dialog

10
10 11

u13202n.bmp

1 Select the desired time for the playback. The display will be updated to the new time when
using the different playback operations.
2 Adjust playback speed with this slider
3 Jump to the beginning of the recorded history
4 Jump to the end of the recorded history
5 Fast rewind 1 minute
6 Fast forward 1 minute
7 Play
8 Pause
9 Step one event
10 Set bookmark to the current timepoint
11 Jump to bookmark
12 Selection list for different events and markings
13 Jump to next or previous event that matches the event selection

© 1996 KONE Corporation UM-13.20.002

Statistical reports

Menu: The system collects statistical data on the operation of the elevators and escalators. Reports on
Monitoring this data can be displayed on screen or sent to a printer. A new Additional Reporting Tool with
some new report types has been implemented in the E-Link™ software. The new tool makes it
Toolbar: easier to export the report data.

Figure 9. The Report Viewer

u13202p.bmp

u13202q.bmp

If you have configured a report and then change any of the settings, the report button will pop
up. The new settings will be updated on the report when you press the report button again.

© 1996 KONE Corporation UM-13.20.002

Elevator availability
This report gives a summary of the modes of the elevators and the average elevator cycle times.

You can create a report for a single elevator or a summary of all elevators.

Figure 10. The Elevator Availability report

u13202r.bmp

1 A pie chart indicating the time the elevator has operated in different modes. The modes
are listed in Appendix 1. Six modes are displayed separately.
2 Average run time. The run time is calculated from the moment when the elevator starts
driving to the moment when it stops.
3 Average stop time. The stop time is calculated from the time when the elevator is serving
a call but not moving. The time is spent in opening and closing the doors and waiting for
the passengers to get in and out.
4 Average cycle time. The cycle time is the sum of the run time and the stop time.
5 Number of starts. Starts in bank, with full load, and the total number of starts is displayed.
Full load is calculated as 80% of the nominal load of the elevator. Note that the total
number of starts is usually not the sum of starts in bank and starts with full load.

© 1996 KONE Corporation UM-13.20.002

6 Percentage of time when the elevator has been available. An elevator is not available, if:

• it is switched to maintenance mode (inspection drive switch or disconnection switch on

the elevator panel)
• the elevator is not able to serve passengers due to some operational deviation
• there is no communication with the elevator (either the elevator is switched off or the
communication is broken)

Note that the times when KONE E-Link™ is not running are not included in availability
calculations.
7 The Elevator in bank percentage shows how much the elevator has been available to
serve landing calls (normal up and down calls, special up and down calls, priority landing
calls).

© 1996 KONE Corporation UM-13.20.002

Calls per Hour

The Calls per Hour report allows you to examine the amount of traffic at different times, indicated
by the number of landing calls.

You can select a report for the A door, the B door, or both.

Figure 11. The Calls per Hour report

u13202s.bmp

1 Time intervals
2 Graphic representation of a) up and b) down landing calls
3 Numbers of a) up and b) down landing calls
4 Total numbers of a) up and b) down landing calls
5 The sum of all up and down landing calls

© 1996 KONE Corporation UM-13.20.002

Calls per Floor

The Calls per Floor report allows you to view the amount of traffic in different parts of the
building, indicated by the number of calls.

You can select a report for the A door, the B door, or both.

Figure 12. The Calls per Floor report

u13202t.bmp

1 Floors
2 Graphic representation of a) up and b) down landing calls
3 Numbers of a) up and b) down landing calls
4 Total number of a) up and b) down landing calls
5 The sum of all up and down landing calls

© 1996 KONE Corporation UM-13.20.002

Waiting Times per Hour

This report allows you to accurately view the quality of landing call service at different times.

Figure 13. The Call Times per Hour report

u13202u.bmp

1 Time interval
2 Number of calls during the interval
3 Classes of call times and the number of calls in them
4 Average call time
5 Maximum call time (not counted for monthly and annual reports)
6 In bank: see the Elevator Availability report
7 Availability %: see the Elevator Availability report
8 Sums of all landing calls and call times

© 1996 KONE Corporation UM-13.20.002

Waiting Times per Floor

This report allows you to accurately view the quality of landing call service at each floor.

Figure 14. The Call Times per Floor report

1 Floor
2 Number of calls at the floor
3 Classes of call times and the number of calls in each class
4 Average call time
5 Maximum call time (daily reports only)

© 1996 KONE Corporation UM-13.20.002

Call Time Distribution

You can access this report by selecting Additional Reporting Tool either in the E-Link reports
list or through the windows Start menu. The report allows you to view landing call service quality
during the selected period. The report can be viewed and printed either for a specified floor or as
a summary of all the floors. Use the menus on the right for selecting the floor and time period.
You can export the report data by selecting Export from the Report menu.

Figure 15. Call time distribution

The report includes the following information:

1 Graph – Number of calls in terms of numbers and percentage, divided into classes
according to the length of waiting time
2 Summary – Average call waiting time per floor, maximum call waiting time per floor,
average call waiting time for all floors, average percentage of time the group has been
available during the report period (in bank %) and total number of calls during the period.

© 1996 KONE Corporation UM-13.20.002

Average Call Times Floor by Floor

You can access this report by selecting Additional Reporting Tool either in the E-Link reports
list or through the windows Start menu. This report allows you to compare the quality of landing
call service for each floor. Select group and time periods from the menu on the right. You can
export the report data by selecting Export from the Report menu.

Figure 16. Average call times

The report includes the following information:

1 Graph – Average call waiting times of the selected call types for each floor
2 Summary – Total number of calls up / down, total average call time
If all the floors cannot be displayed on the screen simultaneously, the display
can be scrolled.

© 1996 KONE Corporation UM-13.20.002

Elevator Operation Summary

The report gives an overview of the operation of the elevators.
You can select a report for any of the elevators or a summary of all elevators.

Figure 17. The Elevator Operation Summary report

u13202x.bmp

1 Floor
2 Number of starts in different load categories
3 Total number of starts
4 Number of starts when the elevator has been in bank
5 Number of relevellings

© 1996 KONE Corporation UM-13.20.002

Escalator Operation Summary

The Escalator Operation Summary report gives an overview of the operation of
escalators.

Figure 18. The Escalator Operation Summary report

1 Time interval
2 Escalator availability percentage: how much the escalator has been able to serve
passengers. An escalator is considered available if the Disturbance and Emergency Stop
inputs are in the Low state. Note that the times when KONE E-Link™ is not running are not
included in availability calculations.
3 The total time that the escalator has been running up
4 The total time that the escalator has been running down
5 Number of up starts
6 Number of down starts
7 Number of emergency stops
8 Number of deviations in escalator operation as counted from the Disturbance input

© 1996 KONE Corporation UM-13.20.002

Operational events history

Menu: This function can be used for examining the recorded status and deviation events in detail,
Events including those that are subject to deviation alarms. It complements the operation of the
Deviation Monitor. It could be used, for example, to:
Toolbar:
• Find out acute elevator deviations
• Review elevator and group mode changes
• Find out traffic delays that have been caused by passenger behavior (e.g. blocked doors)
Events are recorded from every elevator and escalator that are linked to the KONE E-
Link™ network. The events are classified in the following way:
• Alarm: A passenger may be trapped in the car.
• Disturbance: An elevator cannot move, but is standing at a floor, passengers can exit the
car.
• Warning: A message of deviation which can cause problems later, if not fixed.
• Status change: A long-term change of group or elevator status.

© 1996 KONE Corporation UM-13.20.002

Figure 19. The Event Browser for viewing the operational events history

u13202ab.bmp

Sort the event table by clicking the column titles 1, 2, and 3.

1 Elevator name (not shown for group events)
2 Event name and priority
3 Time of the most recent occurrence of that event
4 Total number of occurrences
5 Event state: active (On, needs correction) or acknowledged (Off)
6 Detection and correction times of the event / value of a status event
7 Floor and door information (not relevant for all events)
8 A textual description of the event. In case of deviations, the text describes what the
deviation means in terms of elevator control and gives one or two of the most usual
reasons for the deviation. The text is specially adapted for each controller type.
9 Start playback at the occurrence of the selected event.
10 Print operational events. When printing from the event browser, the printout depends on
the current selection. When only an elevator group is selected (from the dropdown list at
the top of the dialog), all operational events for that group are printed. If both an elevator
group and an operational event type are selected (as in the picture, where Elevator Mode
is chosen), only the chosen modes for the selected elevator group are printed with details.
Selected information is displayed in the list control at the bottom left corner of the dialog.

© 1996 KONE Corporation UM-13.20.002

Schedule Editor

Menu: Schedules are used for automatic control of regular lockings and commands. Weekly and
Control annual schedules are available. If you intend to use the Locking or Command Scheduler, you
need to define at least one weekly schedule.
Toolbar:
By using weekly schedules, you can configure the lockings or commands to cover all days of the
week. An annual schedule can be used, for example, to take care of holidays in advance without
needing to repeatedly adjust the weekly schedules.

NOTE: Locking scheduler MUST NOT be used if HLI access control is installed.

Figure 20. The Schedule Editor

u13202ac.bmp

u13202ad.bmp

To define schedules:

First select the workstation for which you are defining schedules (1). Proceed to define weekly or
annual schedules according to steps below.

NOTE: At least one weekly schedule must be defined before annual schedules can be made.

© 1996 KONE Corporation UM-13.20.002

To define a weekly schedule:

1 Click Add (2).

2 Give a name for the schedule. You can later use this selection box (3) to select an existing
schedule for viewing or modifications.
3 Select Lock on (4). Use the left mouse button to paint the times when locking commands
are in effect. Select Clear to remove painted areas correspondingly. You can also clear
lock times with the right mouse button.
4 Complete the weekly schedule in the template (5).

To define an annual schedule:

1 Click Add (6).

2 Give a name for the schedule (7).
3 Select the name of the weekly schedule (8) to be used in painting the annual schedule.
Select Clear if you want to remove the schedule definitions. You can change the weekly
schedule in use through selection box (3).
4 Paint the days when the selected weekly schedule is in effect (9). If you paint, for
example, Monday the 20th of May with schedule A, the Monday of schedule A will be in
effect on that day. If you leave a day undefined, no locking commands will be set by this
annual schedule on that day.

Annual schedules: an example

Widget Ltd operates normally according to regular office hours; it is closed on weekends.
They have annual holidays in January and June, and a few national holidays when the
office is closed.

Two weekly schedules are defined, schedule A for office hours and schedule B for
holidays. Schedule B is fully painted to command the lockings on at all times.

The annual schedule is defined so that schedule B is in use on special days. Schedule A
is used at all other times. Thus the lockings will always be on during the special days,
regardless of the weekday, and the regular schedule is followed at all other times. Note
that also weekends become correctly locked by weekly schedule A.

© 1996 KONE Corporation UM-13.20.002

Locking Scheduler

Menu: With the Locking Scheduler you can control access to and from specified floors in the building.
Control Every call type and elevator in a group can be separately locked.
Toolbar: Before you start defining lockings for a group, you should carefully analyze your locking needs. If
you have to make complicated lockings, it is a good idea to draft them out on paper and then
configure the group with the help of KONE E-Link™.
u13202ae.bmp
NOTE: Drastic changes in the building lockings (e.g. using them for specifying express zones)
may affect the performance of the group when the traffic patterns change from the
optimized ones.

Schedule-controlled lockings are shown in red on the traffic monitoring displays.

The locking scheduler and manual locking control operations are optional KONE E-Link™
u13202af.bmp
functions, and your elevator may not necessarily have them configured. If both are being used
the manual lockings will override the automatic ones.

NOTE: Locking scheduler MUST NOT be used if HLI access control is installed.

© 1996 KONE Corporation UM-13.20.002

Figure 21. The Locking Scheduler

u13202ag.bmp

1 Select the desired group and door. The image of the group appears in the profile mapping
section of the dialog (7).
2 Locking profiles can be created to easily combine similar locking definitions and configure
them easily. Click Add to open the Locking Profile Editor.
3 Give a descriptive name for the profile, such as a company name.
4 KONE E-Link™ assigns an identifier for the profile. This identifier will be used in the group
image.
5 Select a schedule that will determine the points of time when the calls are locked and
opened.
6 Tick the types of calls to be controlled.
7 The group profiling table models the group. This image is used for mapping the profile to
specific floors and elevators. To map a profile to a group, turn on the floor / elevator
entries by clicking them with the left mouse button. The symbol of the selected profile
appears. Turn an entry off by clicking it with the right mouse button.

© 1996 KONE Corporation UM-13.20.002

A locking example
Lockings need to be configured for the following case:
• TMS9000 group with 6 elevators and 15 floors (car park, ground floor, fl. 2-14)
• The Widget Company has offices at floors 2 - 5. They work every workday from 6:00 to
17:00. Access to those floors should be prevented at other times.
• The Gadget Company has offices at floors 6 - 9. They work every workday from 7:00 to
17:00. Access to those floors should be prevented at other times.
• The Dingle Company has offices at floors 10 - 14. They work every workday from 6:00 to
20:00, and on Saturdays from 6:00 to 14:00. Access to those floors should be prevented
at other times.
• The office workers should be able to leave the office outside regular working hours.
• The car park should be totally locked at night time (18:00 - 6:00) on weekdays and all day
on Sunday. Access is possible only by using a separate car park elevator.

The procedure for configuring locking times:

1 Define a schedule for every profile as in Figure 22.

2 Define the locking profiles according to Table 1 below.
3 Map the profile to the group as in Figure 23.

Table 1: Locking profiles

Profile Name Calls Floors
1 The Widget Company Car calls 2-5
2 The Gadget Company Car calls 6-9
3 The Dingle Company Car calls 10 - 14
4 Car Park Car & up calls Car park

© 1996 KONE Corporation UM-13.20.002

Figure 22. Example schedules

u13202ah.bmp

Figure 23. Example locking profiles

© 1996 KONE Corporation UM-13.20.002

Command Scheduler

Menu: The Command Scheduler allows you to command elevators to special parking mode, out of
Control service, and simplex service automatically at predefined times1). It operates like the Locking
scheduler, except that when an elevator is commanded both manually and by a schedule, both
can override each other. For example, if you schedule a command to put an elevator out of
service, a schedule can return it back to service. Manual lockings always remain in effect until
cancelled manually.

Commands are an optional function in KONE E-Link™, and your elevator system may not be
configured to accept all possible commands.

Figure 24. The Command Scheduler

u13202ak.bmp

1) The set of available commands is restricted to commands that will not inadvertently trap passengers in
the car.

© 1996 KONE Corporation UM-13.20.002

1 Select the desired group. The group appears in the profile mapping section of the dialog
box (7).
2 Click Add to open the Command Profile Editor.
3 Give a name for the profile.
4 KONE E-Link™ assigns an identifier for the profile. This identifier will be used in the group
image.
5 Select a schedule that will determine when the command is set on and off.
6 Select the command. Also specify the floor for the special parking command.
7 Turn on the elevator entries by clicking them with the left mouse button. The symbol of the
selected profile appears. Turn an entry off by clicking it with the right button.

© 1996 KONE Corporation UM-13.20.002

Calls
Tool bar:
u13202al.bmp

By inserting calls it is possible to:

• perform simple test runs when, for example, an elevator has stayed idle for a suspiciously
long time
• provide exclusive service.

Two types of calls are available:

• car calls
• priority landing calls

To insert a call, click its icon. The pointer changes to the call symbol. Move it on top of the
wanted floor of the wanted elevator and click. The pointer returns to its normal shape. When the
control system has registered the call, it becomes visible on the display. You may see no
response if the control system ignores the call.

Calls are an optional function in KONE E-Link™, and your elevator system may not have them
configured.

Commands
Tool bar:
u13202am.bmp

You can use the command function to put elevators in some special service modes.

Every elevator in a group can be commanded separately. The commands mainly replace a key
switch on the car operating panel or at a landing station. Commands differ from calls in that they
remain in effect until cancelled or overridden by another command.

To give commands, click the command’s icon and proceed as in call inserting above. The
special parking command requires a floor, so drop it exactly on the correct floor.

If you give several commands for an elevator, the elevator options will determine how they will
be prioritized.

Commands are an optional function in KONE E-Link™, and your elevator system may not have
all possible commands configured.

© 1996 KONE Corporation UM-13.20.002

Manual locking control

Tool bar:
u13202an.bmp

Manual locking control gives you direct control over access to specific floors, regardless of
scheduled lockings. Manual lockings are mainly intended to be used in special situations where
scheduled lockings cannot be used.

Car calls and landing calls are locked separately. You can
• force a single elevator locked in respect to a certain floor,
• force a single elevator open in respect to a certain floor,
• return a single elevator to scheduled locking control in respect to a certain floor.
Click the appropriate icon and drag the key-shaped cursor over the required floor and elevator.
Manually locked calls are shown with black symbols, manually opened calls with green symbols.

I-Link Management Tool

I-Link is a flat screen colour display placed in the car for displaying a wide variety of elevator or
building information. The I-Link Management Tool is a software application for changing texts,
pictures or the whole screen layout through an E-Link workstation. See I-Link documentation for
more details.

Figure 25. Management Tool

© 1996 KONE Corporation UM-13.20.002

Appendix 1. Operational modes of groups

Code Mode Explanation

NORMAL Normal mode The traffic is normal, and all landing calls get similar service (if not
given special priority).

UP PEAK Up peak Heavy incoming traffic. The entrance floor(s) get(s) service priority
over down calls. All empty cars are immediately returned to entrance
floors.

DN PEAK Down peak Heavy outgoing traffic. Down calls get service priority over up calls.
Vacant elevators are sent to the upper parts of the building.

TWO Heavy two way Both heavy incoming and outgoing traffic. Vacant elevators are
WAY traffic evenly distributed in the building.

NEXT UP Next up service Special service to guarantee best possible service for incoming traf-
fic by filling elevators optimally at the lobby floor(s), thus making the
elevators leave the lobby at as even intervals as possible.

EPD Emergency There is a break in the normal power supply and the elevator is run-
power drive ning under emergency power supply.

CPS Concentrated Option to maximize handling capacity during heavy incoming traffic.
passenger The group is divided into several subgroups, which each serve
service entrance floors and dedicated zones in the upper part of the building.

SPLIT UP Split up group The group is switched to two subgroups, each of which has its own
landing call buttons.

NOC No connection The monitoring system has no connection to the group. It may be
switched off, or the communication is broken between the monitoring
system and the group.

Note that many of the operational modes of groups are optional and not necessarily included in
the delivery.

© 1996 KONE Corporation UM-13.20.002

Appendix 2. Operational modes of elevators

Code Mode Explanation

NOR Normal drive

INS Inspection drive The elevator has been switched to inspection drive by maintenance
personnel. It can only drive manually with separate drive buttons.

FRD Fireman's drive The elevator has been switched to fireman's service. It is either making
an emergency return, or it is operated from inside the car by a fireman.

EPD Emergency There is a break in the normal power supply and the elevator is running
power drive under emergency power supply. Normally the elevators give limited
service, such as one or two elevators running while the other elevators
are out of service.

ATS Attendant serv- The elevator is controlled manually by an attendant in the car. It is nor-
ice mally available to the passengers.

FSC Freight service The elevator is used for freight service, and it is not available for normal
in car passengers.

VIP VIP service The elevator is reserved for special VIP service, and it is not available
for normal passengers.

OSS Elevator out of The elevator is out of service and does not operate.
service

PRC Independent The elevator is switched to independent service, and it is controlled

service only with car call buttons. It does not respond to any landing calls.

HES Hospital emer- The elevator has received an emergency hall call and will only serve
gency service that call. No other passenger requests are accepted.

BED Hospital bed The elevator is in time queue service and serves only one landing call
service at a time. Each landing call gets an empty car.

PRH Priority call at The elevator is serving a high priority landing call and does not accept
landing – high any other hall calls before the priority call has been served. The mode
is immediately entered when a priority call needs service. The elevator
automatically returns to normal service when it has completed a trip
after serving the priority call.

PRL Priority call at As PRH, except that each priority call is assigned to an empty car.
landing – low

© 1996 KONE Corporation UM-13.20.002

Code Mode Explanation

SIM Simplex service This option is designed to allow one specified elevator to be removed
from normal group service to answer a separate set of landing call but-
tons in full collective mode.

EFA Elevator in fail Elevator has failed and is unable to drive. More information of the rea-
son can be found in the operational events history.

PAD Special parking The elevator has been switched to special parking mode. It drives nor-
Parking at pre- mally, except that it is always parked at a special floor when it becomes
defined floor free. It is disconnected from normal parking operations.

RED Rescue drive A procedure to dispatch elevators in abnormal situations. The elevator
is controlled manually from inside the elevator car. It is not serving nor-
mal passengers.

DIS Disconnected The elevator has been disconnected from landing calls with a switch in
the elevator control panel.

NOC No connection The monitoring system has no connection to the elevator. The elevator
may be switched off, the elevator group may be switched off, or the
communication is broken between the monitoring system and the
group, or between the group and the elevator.

EAQ Earthquake Upon operation of a seismic detector, elevators stop immediately, drive
slowly to the next floor and stay there with the doors open.

FRE Fast recall The elevator drives directly to the specified floor and stays there with
the doors closed.

HEC In-car hospital The elevator operates in priority drive from the car. Drives only from the
service car calls.

STP Emergency stop The elevator has stopped due to a break in the safety chain; either from
the stop button in the car or one of the safety switches.

COR Correction drive After stopping between floor levels, the elevator is run at slow speed to
the nearest floor.

SYN Lift position If the elevator loses its position, it is synchronized automatically by driv-
synchronizing ing it to synchronizing floors.

© 1996 KONE Corporation UM-13.20.002

Appendix 3. Operational modes of escalators

Code Mode Explanation

NoC No connection The monitoring system has no connection to the escalator interface
unit. It may be switched off or the communication is broken between
workstation and the escalator interface unit.

Pwr Power off The escalator power is switched off.

Emg Emergency stop The escalator or autowalk has been stopped using an emergency
stop button. The same indication may appear if the safety chain is
broken.

Flt Disturbance The disturbance input of the escalator interface is activated.

Id Idle The escalator is standing in an idle state.

IdA Idle / automatic The escalator is in automatic operation (starts automatically when
mode someone cuts the light beam). The escalator is standing in an idle
state.

Fw Running forwards The autowalk is running forwards.

FwA Running forwards / The autowalk is in automatic operation (starts automatically when
automatic mode someone cuts the light beam).
The autowalk is running forwards.

Bw Running backwards The autowalk is running backwards.

BwA Running backwards The autowalk is in automatic operation (starts automatically when
/ automatic mode someone cuts the light beam). The autowalk is running backwards.

Up Running upwards The escalator is moving upwards continuously.

UpA Running upwards / The escalator is in automatic operation (starts automatically when
automatic mode someone cuts the light beam). The escalator is moving upwards.

Dn Running downwards The escalator is moving downwards continuously.

DnA Running down- The escalator is in automatic operation (starts automatically when
wards / automatic someone cuts the light beam). The escalator is moving downwards.
mode

© 1996 KONE Corporation UM-13.20.002

Appendix 4. Available commands

KONE E-Link™ commands can be used to activate and deactivate some elevator functions.
Note that the functions must also be included in the control systems of the elevators
commanded by KONE E-Link™.

The functions that are commanded via KONE E-Link™ remain in effect until cancelled from the
KONE E-Link™ workstation. Some elevator modes (such as fireman's drive) can override KONE
E-Link™ commands. The commands also have mutual priorities. This means that certain KONE
E-Link™ commands can override other commands.

Commands that may force the car doors closed when activated can never be controlled by a
schedule.

Commands can be given from each workstation connected to the system.

Out of service
• elevator option code: OSS ***
• KONE 7000ST, TMS9000, TMS600, LCE, Alta
• can be controlled by a schedule
When this command is activated the elevator is taken out of service according
to the specified elevator option.

NOTE: This command can also be used together with a normal out of service switch.
The elevator is out of service if either the switch or the command is on.

Attendant service
• elevator option code: ATS *
• KONE 7000ST, TMS9000, TMS600, LCE, Alta
When this command is activated, the elevator is manually controlled by an attendant in
the car.

NOTE: This can also be used together with a normal attendant service switch in the car.
The elevator is in attendant service if either the switch or the command is on.

© 1996 KONE Corporation UM-13.20.002

Special parking
• elevator option code: PAD **
• KONE 7000ST, TMS9000,TMS600, LCE, Alta
• can be controlled by a schedule
While the command is active, free elevators are always driven to a specified floor.
The elevator is separated from normal group parking operations but still runs normally
in the bank.

Independent service
• elevator option code: PRC *
• KONE 7000ST, TMS9000, TMS600, LCE, Alta
When the command is activated the elevator is manually controlled from inside the car.

NOTE: This can also be used together with a normal independent switch in the car. The
elevator is on independent service if either the switch or the command is on.

Full collective peel off, simplex service

• elevator option code: FPO
• TMS9000, TMS600, KONE 7000ST/Alta (with group contr. PC)
• can be controlled by a schedule
This command removes the specified elevator from normal group service
and switches it to serve a separate set of landing call buttons in full collective mode.

Relay elevator commands

KONE E-Link™ provides one potential free relay output per elevator for each command.
They can be connected to replace any key switch. The following commands can be issued:
• Out of service (OSS)
• Independent service (PRC)
• 6 customizable commands.

Escalator commands (ECO 3000)

• Stop conditioned. The escalator stops as soon as there are no more passengers riding it.

© 1996 KONE Corporation UM-13.20.002

Glossary
2D display layout
Provides a vertical section of an elevator group containing detailed information about
the current group status.

3D display layout
Provides a perspective view of an elevator group.

Administrator
A person that is entitled for configuring KONE E-Link™. When the administrator has
logged in, the ordinary monitoring functions are not accessible.

Alarm
A message of deviation where a passenger may be trapped in the car.

Allocated call
A registered landing call becomes allocated when the group has selected the elevator
that will serve the call. A call allocation may change due to traffic optimizations.

Annual schedule
A schedule for controlling lockings on an annual basis.

Background image
A Windows Bitmap (.bmp) image that can be used in the background of a display; a
building layout picture, for example.

Building layout
This kind of display can be constructed by taking a horizontal section image of the
building and positioning all elevators and escalators in their correct places in the status
display layout.

Call
A request by the user to either get an elevator (hall calls) or travel with the elevator to
a floor (car call). Car calls and priority landing calls can be issued by KONE E-Link™ if
the option is configured in the elevator.

Car call
Indicates a passenger's request for transportation service. Given inside the car.

© 1996 KONE Corporation UM-13.20.002

Command
Allows an elevator to be put into some special service mode. The commands mainly
replace a key switch on the car operating panel or at a landing station. Commands
differ from calls in that they remain in effect until cancelled or overriden by another
command. Commands are an optional function in KONE E-Link™, and your elevator
system may not have all possible commands configured.

Command scheduler
Tool for configuring the schedule-controlled commands.

Configuring mode
This mode can be entered by the administrator only. When in the configuring mode,
the ordinary functions are not accessible.

Cycle time
The sum of run time and stop time.

Deviation
A common name for different types of faults, each classified as an alarm, disturbance,
or warning according to its severity.

Deviation alarming
Real-time alarms of detected deviations in the monitored elevators and escalators.

Display
One display contains images of one or more elevator groups and escalators allowing
viewing of the real-time and recorded traffic. Displays are freely configurable and their
number is not limited.

Disturbance
A message of deviation where an elevator cannot move, but is standing at a floor.
Possible passengers are able to exit the elevator.

Elevator in bank
The percentage of time when the elevator has been able to serve hall calls.

KONE E-Link™ Control Panel

The engine of KONE E-Link™: takes care of communications, statistics, startup and
shutdown. The Control Panel dialog visible for the user also provides diagnostics for
troubleshooting.

© 1996 KONE Corporation UM-13.20.002

KONE E-Link™ network

The entity formed by a number of KONE E-Link™ workstations connected by a local
area network, each workstation connected to a number of elevators and escalators
(possibly none). The network provides equal monitoring facilities for any of the
elevators and escalators from any of the workstations.

Event
Traffic events are caused by elevator movements, new calls, etc. Each deviation also
causes an event. The events are visualized on traffic displays and can later be
examined by playback.

Event Browser
Tool for examining the recorded elevator mode and deviation events in detail.

Floor marking
A freely configurable logical designation code for each floor (as opposed to the
internally used floor numbers that always start from 1).

Landing call (hall call)

Indicates a passenger's request for transportation service. Given outside the car.

Local area network, LAN

A network covering a relatively small geographical area. Compared to wide area
networks, LANs are usually characterized by relatively high data rates and relatively
low error rates.

Locking
Used for controlling access to and from specified floors in the building by enabling and
disabling calls.

Locking profile
Combines a set of calls and a schedule for facilitating the configuring of automatic
locking control.

Locking scheduler
Tool for configuring the schedule-controlled lockings.

Logout
Operation for finishing the use of secured functions.

© 1996 KONE Corporation UM-13.20.002

Manual locking
Allows bypassing of automatically controlled lockings. Can be used for forcing the
selected elevator in the selected floor either open or locked. Remains in effect until
cancelled manually.

Monitoring mode
When in monitoring mode, viewing real-time traffic is possible.

Network Manager
A tool for viewing the structure of the KONE E-Link™ network and status of
connections.

Parking call
An automatic call given by the group control to park an elevator on a predefined floor.

Password
Personal secret code required for logging in.

Playback, traffic history playback

Controlled redisplay of the data recorded earlier during the constantly performed traffic
monitoring.

Priority call
When a priority call is given, it is served before other calls. The exact behavior
depends on the ordered options.

Registered call
A call that has been received from a hall or car call button.

Relevelling
The second attempt of an elevator to park itself exactly at the floor.

Report Viewer
Tool for configuring, viewing, and printing the readily available reports.

Run time
Calculated from the moment when the elevator starts driving to the moment when it
stops.

Schedule
Allows defining the times when a locking or command is to be turned on and off.

© 1996 KONE Corporation UM-13.20.002

Schedule Editor
Tool for configuring schedules to be used in schedule-based locking control.

Shutdown
Closes all running KONE E-Link™ components, thus also stopping traffic monitoring.

Solid
The database server used by KONE E-Link™.

Special call
In use when all elevators in a group do not serve the topmost or bottommost floors.
Indicates a request for such an elevator that can serve the specific floors. Given
outside the car.

Statistical report
Each available report summarizes a facet of elevator performance when viewed over a
longer period of time. For exact event examining and troubleshooting, other KONE E-
Link™ functions may be more appropriate.

Status bar (View menu)

Use this command to display and hide the status bar. The status bar describes the
action to be executed by the selected menu item or tool bar button, the elevator and
floor when issuing calls and commands, and the KONE E-Link™ system time, which is
received from the master workstation.

Status display layout

Contains the most essential information about group status. Can be used for
constructing horizontal building displays for summing all elevators in the building.

Stop time
Calculated from the time when the elevator is serving a call but not moving. The time is
spent in opening and closing the doors and waiting for the passengers to get in and
out.

Tool bar (View menu)

Use this command to display and hide the tool bar, which includes buttons for some of
the most common commands in KONE E-Link™. A checkmark appears next to the
menu item when the tool bar is displayed.

Tool tips (View menu)

Use this command to toggle display of tool tips, which appear if you move your cursor
on top of a button and keep it there for a while. A checkmark appears next to the menu
item when tool tips are displayed.

© 1996 KONE Corporation UM-13.20.002

Traffic history playback

See Playback

Traffic monitoring
Real-time monitoring of all elevators and escalators connected to KONE E-Link™. The
monitoring information is visualized on freely configurable traffic displays.

User name
Identifies the user when logging in.

User profile
Identifies the functions that a group of users can use. Every user must have a profile,
and several users may have the same profile. E.g. a user profile for maintenance
people could include rights for using playback and operational events.

Warning
A message of deviation which can cause problems later, if not fixed.

Weekly schedule
A schedule for controlling lockings on weekly basis.

© 1996 KONE Corporation UM-13.20.002

Approvals and Version History

Compiled by: HTI, Technical Editor Jari Hurme
Checked by: PCM Manager Mauno Manninen
Approved by: Chairman of PCM team Ari Jokivalli

Issue Date Description of Change Ref CR Approved by

-
-OkaVario Tronic (401) and ECO3000 (501)
controller interfaces
-Added reporting and Express zone indication
for Alta
A 2002-02-25
-SDK for Building Management System inter-
Petri Huotari
face
-I-Link Management Tool for car display infor-
mation
B 2005-01-27 E-Link™ 4.1 Ari Jokivalli
“Note: Locking scheduler MUST NOT be used
C 2006-07-06
if HLI access control is installed” added.
Ari Jokivalli

© 1996 KONE Corporation UM-13.20.002

This page has been added for double sided prinitng.

© 1996 KONE Corporation UM-13.20.002

KONE
Configuration
©
UM-13.20.005
All
(D)2008
rights
2010-12-20
E-Link™
KONE
reserved.
Guide
Corporation
Release 5.1

KONE E-LINK™
1 PURPOSE OF THIS DOCUMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.1 KONE E-Link™ features in brief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2 System description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2.1 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2.2 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.3 User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.4 Equipment data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 KONE E-Link™ ordering and installation main phases . . . . . . . . . . . . . . . . . . . . . . 10
3 PLANNING A KONE E-LINK™ SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
4 INSTALLATION OF THE KIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5 INSTALLATION OF THE SOFTWARES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5.1 Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5.2 GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5.3 Statistical server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5.3.1 Rack server configuration (rack server without graphical user interface) . . . . . . . . . 12
5.3.2 Workstation and rack server with graphical user interface configuration . . . . . . . . . 24
5.3.3 Checking the configured KIC and incoming data . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.3.4 Service man on site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.4 Reporting Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.4.1 Reporting Tool installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.4.2 Reporting Tool configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.5 Playback Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.1 Playback Tool installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.2 Playback Tool Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.3 Play the playback data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5.6 Other elevator/escalator interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
5.7 KONE OPC Data Access Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5.7.1 Installation of OPC Data Access Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5.7.2 OPC Server configuration and start-up steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5.8 Software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.8.1 Statistical server / Rack server software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.8.2 Workstation software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
5.8.3 KIC software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
5.8.4 Interface unit software update (old KONE and 3rd party elevators and escalators) . 77
6 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6.1 Statistical Server Parameter Adjustion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6.2 How to clear KIC’s from the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6.2.1 How to clear KIC from database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
6.2.2 To add KIC to running statserver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

© 2008 KONE Corporation UM-13.20.005

6.3 Statistical server database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

6.3.1 Statistical server database backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6.3.2 Statistical server database restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
6.4 Software compability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
7 SCHEDULER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8 ELEVATOR LOCKING INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
9 APPROVALS AND VERSION HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
APPENDIX A. Applying USB memory stick booting for Ping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
APPENDIX B.How to start E-Link™ automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

© 2008 KONE Corporation UM-13.20.005

1 PURPOSE OF THIS DOCUMENT

This document contains the main procedures for planning, installing and maintaining
KONE E-link™ 5.1 system.
The content of this document is not targeted to end users. Target audiences and defined end users of
this document are persons, who are setting up and configuring KONE E-Link™ 5.1 into use. The
person(s) who install and configure KONE E-Link™, must have above average knowledge about
Information Technology, preferably in the following issues:
– Understanding about computer networks, especially Local Area Networks.
– Understanding about Linux- and/or Unix-based operating systems in server environments.
– Understanding about workstations in Windows operating system environments.
This document does not provide information about everyday using of the KONE E-link™ 5.1.
For more information, see:
– UM-13.20.006, KONE E-Link™ 5.1 User Manual, Basics
– UM-13.20.004, KONE E-Link™ 5.1 User's Guide.

© 2008 KONE Corporation UM-13.20.005

2 GENERAL

KONE E-Link™ is a multi-platform application for monitoring and controlling elevator and escalator
systems. The system utilises the building´s LAN (Ethernet) network. The core components of the
system are KONE E-Link™ workstation and KONE Interface Controller (KIC) with accessories for
interfacing elevators and escalators.
The KONE E-Link™ revision 5.1 can be connected with the building management systems via OPC1)
interface.

2.1 KONE E-Link™ features in brief

The system’s main features are:

– Traffic monitoring
– Deviation monitoring (abnormal function notification)
– Traffic history playback
– Elevator and escalator operation reporting
– Operational event history
– Elevator calls and commands
– Elevator locking control
– Escalator remote control
– OPC Data Access 2.05A interface to building management systems

1) OLE for Process Control

© 2008 KONE Corporation UM-13.20.005

2.2 System description

9 10 11
3 1
RS422 / RS485
(one port only) 12
7
14
Router
2 8

4
13
2
5
1065074.wmf

Figure 1. KONE E-Link™ system architecture and delivery contents

Contents of delivery:
1. KONE Interface Controller
2. User interface computer software (computer as an option)
3. KONE E-Link™ workstation
4. OPC (OPC = OLE for Process Control) interface software
5. Printer (as on option)
6. LCECAN board (for interface to the existing elevator, as an option)
7. Elevator and escalator Interface unit
8. Interface signals to other elevators/escalators
Front Line ensures interfaces to KONE E-Link™:
9. Elevator/escalator network (CAN), max. length 1000 meters (2/3 miles)
10.Elevator network (RS 422), max. length 500 meters (1/3 miles)
11.Escalator network (RS 485), max length 500 meters (1/3 miles)
12.Interface unit network (RS 485), max length 500 meters (1/3 miles)
Front Line and Customer organizes together:
13.BMS server with OPC, if needed
14.LAN network (by local LAN supplier)
15.UPS system, if needed

© 2008 KONE Corporation UM-13.20.005

2.2.1 Connections

The workstation and KIC communicate with elevator and escalator controllers. All the KICs and
workstations in a building or in an installation area can be connected together via LAN network as one
elevator and escalator in-house management system. The KIC and the workstation have a Linux
operation system.
The KONE elevators and escalators are connected to the workstation and to KIC by the following
means:
– LAN (KONE Group Controller)
– CAN (LCE, TMS600, SerTrans)
– RS422 (TMS9000 groups)
– RS485 (401/501 escalators)
– RS485 with interface unit (all other elevators and escalators than above, also non KONE devices)
Further network connections:
– Workstation is connected to “technical LAN”.
– KGC is connected to elevators via CAN.
– KGC is connected to “technical LAN”.
– KIC is connected to “technical LAN”.
– “Technical LAN” is connected to building´s LAN network (customer LAN) via Router/Firewall.
– BMS server is connected to “office LAN”.
– Users interface PCs and printers are connected to “technical LAN” and/or to “office LAN”.

© 2008 KONE Corporation UM-13.20.005

2.2.2 VLAN

Virtual Local Area Networking technology (VLAN technology).

VLAN technology offers possibility of flexible segmentation the physical network (new or existing one)
just by configuring the active network devices. LAN Ethernet based devices within different floors/
areas in the same building or even in different buildings may be connected to the same VLAN network
segment named e.g. E-Link VLAN. In this example case VLAN called E-Link VLAN is behaving like
completely own physical network offering LAN functionality e.g. just for E-Link application.

Figure 2. VLAN implementation with KONE E-Link™ 5 system. E-link 5 devices are connected to E-Link
VLAN which consists of ports located in the different network switches. Rest of the switches
ports are available for other devices or other network VLAN instance.
In many cases there may appear a need to integrate networks. E.g. computer with E-Link user
interface application may be connected to Office LAN and rest of the networked devices are located
e.g. a dedicated virtual LAN network (VLAN) created for the devices. These kinds of network
interconnections can be created by adding a router device between the networks (physical networks or
networks created with VLAN networking technology). The network router is capable of routing only the
needed information from one network to another but still keeping the networks isolated.
KONE equipment can be connected to existing LAN network or building owner can supply a dedicated
LAN network or virtual LAN network instance (VLAN).

© 2008 KONE Corporation UM-13.20.005

All rights reserved. 7 (88) (D) 2010-12-20
Document ID: QD-01181 Appendix 1
Version: -
KONE WAY Issue Date: 15.9.2010
Building LAN Network and KONE E-Link (5.1 and later)

All rights reserved.

Specifications
Software by KONE VLAN by LAN Equipment by KONE
Infrastucture KIC (KONE Interface Controller):
Workstations by CAN*, LAN, RS485* Cabling outside lift machine rooms
Vendor

© 2008 KONE Corporation

Others (or KONE) by Others (Electrical Contractor) - CAN network ports: 2
Max number of lifts per CAN network: 10
Configuration Guide

- RS485 network ports: 2

L1 L2 L10
Max number of escators per RS485 network: 32
- Max number of KGC: 2
CAN*
Wire max 1000 m KGC (KONE Group Controller):
RJ45 VLAN
KIC-1 - Needed for large lift groups and certain features
CAT5e
(See details from DL1-05.03.101)
E1 E2 E32
KONE E-Link™ Release 5.1

VLAN RJ45
OPC Server for RS485* LAN Specification:
CAT5e
BMS Interface Wire max 500 m - KONE recommends use of Virtual LAN (VLAN)
- Bandwidth to be confirmed with KONE depending on
Shopping Mall / Machine Room S1 number of floors and lifts in system
- KONE shall provide map of physical locations of VLAN

8 (88)
connection points (RJ45, CAT5e)
KIC-2 L11 L12 L13
CAN Network:
- Twisted pair, maximum length 1000 m
RJ45 CAN^
VLAN Conductor thickness ≥ 0.75 mm2
CAT5e International code HO3VV-F 2*0.75 mm2
L14 L15 L21 - NOTE: LAN shall be used between buildings
KGC
RJ45 VLAN
CAT5e VLAN RJ45
RS485 Network:
CAT5e CAN*
- Three twisted pairs, maximum length 500 m
Pairs individually shielded, overall shielded
Office Tower / Machine Room T1
E-Link Graphical Conductor thickness ≥ 0.25 mm2
User Interface (1 – n) - International code LIYCY 3*2*0.25 mm2
(To monitor and control KONE equipment
Example: Paartronic-CY
RJ45 E-Link 5.1 Workstation
connected to the same VLAN) VLAN - NOTE: LAN shall be used between buildings
(Including Statistic Server)
CAT5e
(To monitor and control KONE equipment
connected to the same VLAN) BMS Interface:
- OPC Data Access (Version 2.05A)
Building - More information on OPC from internet
LAN Control Room http://www.opcfoundation.org/

(D) 2010-12-20
UM-13.20.005
KONE E-Link™ Release 5.1
Configuration Guide

2.2.3 User interface

The connected equipment can be monitored and managed via graphical user interface software
running in a User interface computer in the building. An existing computer can be used, there is no
need for a separate computer for the KONE E-Link™ system.

2.2.4 Equipment data

The data is stored to statistical server, which is part of the workstation.

KONE E-Link™ collects usage and performance data from the connected equipment. The data can be
used for example for:
– creating statistical reports (for example number of calls per time unit)
– showing playback of the equipment traffic or events at a certain time
With the data features the system can also manage the equipment based on calendar, for example
give scheduled commands to the equipment.

© 2008 KONE Corporation UM-13.20.005

2.3 KONE E-Link™ ordering and installation main phases

KONE E-Link™ installation

Site survey

Ordering
phase

Ordering

Delivery

Install and check the cabling:

–CAN, RS, Ethernet
Configure the elevators and escalators

Install and configure other

elevator/escalator interface

Installation
phase

Install the KICs and User Interfaces

Start-up online monitoring

Install and configure the Statistical server

and the Reporting Tool and
Playback Tool

Install and configure the OPC server

© 2008 KONE Corporation UM-13.20.005

3 PLANNING A KONE E-LINK™ SYSTEM

The following components need to be considered when planning a KONE E-Link™ system:
– LAN cabling connecting the KICs and other KONE E-Link™ computers (like servers and User
Interface PC’s)
– the need and supplier of the servers (BMS and statistics)
– IP addresses (by KONE / by customer)
– need of UPS (by customer)
KONE E-Link™ is designed according to layout drawing, circuit diagram and order form
DL1-06.99.010. These are delivered from FrontLine. The KONE E-Link™ is configured by the factory
engineering. The KICs and configuration file is delivered to the site. Copy of the file is also updated
onto EDMS.
For more detailed information, see document SO-13.20.005.

4 INSTALLATION OF THE KIC

See document AM-13.20.017.

5 INSTALLATION OF THE SOFTWARES

5.1 Configuration Tool

Before installing KONE E-Link™ Configuration Tool, be sure your computer meets the system
requirements. See document 881062 for more information.
NOTE! For successful installation and use of KONE E-Link™ Configuration Tool you need
administrator rights on your computer.
1. In Windows environment KONE E-Link™ Configuration Tool can be installed by using the instructive
set-up wizard. Set-up wizard is launched by double-clicking the KONE E-Link™ Configuration
Tool.exe icon.
2. Follow the instructions given by set-up wizard. For more detailed information, see document 881062.

5.2 GUI

Before installing KONE E-Link™, be sure your computer meets the system requirements. See
document 881064 for more information.
NOTE! For successful installation and use of KONE E-Link™ you need administrator rights on your
computer.
1. In Windows environment KONE E-Link™ can be installed by using the instructive set-up wizard. Set-
up wizard is launched by double-clicking the KONE E-Link™ 5.1.exe icon.
2. Follow the instructions given by set-up wizard. For more detailed information, see document 881064.

© 2008 KONE Corporation UM-13.20.005

5.3 Statistical server configuration

There are two type of statistical server, old 19” rack model and new KONE E-Link™ workstation. The
rack server was working only as statistical server but KONE E-Link™ workstation can work also as KIC
(inbuilt CAN board) and as user interface PC.

5.3.1 Rack server configuration (rack server without graphical user interface)

This is valid for rack server without graphical user interface. If the rack server has the graphical user
interface (rack server hard disk image version 2.0.10 or later), go to the chapter 5.3.2.
5.3.1.1 Logging in
1. Log in as statadm, password is Sserver1
$ su statadm

5.3.1.2 Changing the keyboard layout

To change keyboard use the following command
$ sudo dpkg-reconfigure console-setup
– select keyboard and keep other selections as default

5.3.1.3 IP Address and Trust IP settings in the server

Statistical server is delivered to the site with pre-installed software. But the site specific configuration is
missing and it must be done at the site.

Changing the IP address

1. Move to the following folder

$ cd /etc/network/

2. Open the file interfaces

$ sudo nano interfaces
This file describes the network interfaces available on your system.
# The loopback network interface
auto lo eth0
iface lo inet loopback
iface eth0 inet dhcp

3. Change the dchp to static IP address by replacing the last line with the following ones.
In this example the new IP address is 192.168.1.1.
iface eth0 inet static
address 192.168.1.1
netmask 255.255.255.0
4. Save the file (write out ctrl-o).

5. Exit (ctrl-x).

© 2008 KONE Corporation UM-13.20.005

Changing the database Trust IP setting

The database trust IP settings defines the access from certain subnet to database. Also the IP address
of the statistical server itself must belong to subnet which has been defined in this parameter.
Otherwise the statistical server is not able to write to the database. Also the IP address of the computer
where KONE E-Link™ Reporting Tool or KONE E-Link™ Playback Tool software is running, must
belong to IP range which is defined in this parameter.
The database trust IP parameter can be modified as follows.
1. Log in as postgres, password is mysql
$ su postgres

2. Move to the following folder

$ cd /etc/postgresql/8.2/main/

3. Open the file pg_hba.conf

$ nano pg_hba.conf

4. Find the following lines from the opened file.

local all all trust

host all all 138.249.0.0/16 trust

This setting allows the connections to database from the defined subnet. If this setting is not
correct, the Reporting Tool or the statistical server may not have access to database.

5. Change the host line trust IP parameter to allow access from all networks.

local all all trust

host all all 0.0.0.0/0 trust

6. Save the file (write out ctrl-o).

7. Exit (ctrl-x).

8. Logout username postgres

$ exit

9. Restart the computer

$ sudo reboot

© 2008 KONE Corporation UM-13.20.005

5.3.1.4 Time zone settings

The time zones must be same in all KONE E-Link™ computers like KIC, user interface PC or statistical
server. Otherwise different time zones can cause difference for alarm time stamps.

Time zone setting in statistical server

To change time zone use the following command:
$ sudo dpkg-reconfigure tzdata
– select geographic area and time zone

Time zone setting in KIC

© 2008 KONE Corporation UM-13.20.005

Define the Time zone settings in Application-System-Time and Date Settings

Select unlock

Click Time Zone field

Select the time zone from the map or from the list

© 2008 KONE Corporation UM-13.20.005

How to set correct time and date

Setting correct time to Statistical server from command prompt. The computer has hardware clock
(bios). When computer starts, the operating system reads the time from bios. This software clock
(operating system time) is shared as NTP time. If the statistical server was selected to be the NTP
server, its time must be set.
– To view date, use the command
$date
Wed Mar 5 08:49:43 EET 2008

– To set date, use the command

$ sudo date 07151536
Tue Jul 15 15:30:00 EET 2008

– Or to change also the year

$ sudo date 071515362009

– Use the following command to compare NTP client time to the NTP server time on client command
prompt
$ ntpdate -q ip.ip.ip.ip
where ip.ip.ip.ip is the IP address of the NTP server

The alternate way to manage time and time zone

The alternative way is to manage time or time zone from KIC web page.

© 2008 KONE Corporation UM-13.20.005

Time zone settings in Windows PC (user interface PC)

This example is from Windows XP operating system. Windows Vista has same kind of functionality.

© 2008 KONE Corporation UM-13.20.005

5.3.1.5. How to set correct time and date to Statistical server from command prompt
The computer has hardware clock (bios). When computer starts, the operating system reads the time
from bios. This software clock (operating system time) is shared as NTP time. If the statistical server
was selected to be the NTP server, its time must be set.
– To view date, use the command
$ date
Wed Mar 5 08:49:43 EET 2008

– To set date, use the command

$ sudo date 07151536
Tue Jul 15 15:36:00 EET 2008

– Or to change also the year

$ sudo date 071515362009

– Use the following command to compare NTP client time to NTP server time on client command
prompt
$ ntpdate -q ip.ip.ip.ip
where ip.ip.ip.ip is the IP address of NTP server.

© 2008 KONE Corporation UM-13.20.005

5.3.1.6 Time synchronization

NTP server is used to synchronize time between equipments in the network. In the KONE E-Link™
case it is needed because the statistical server and KIC must have the same time.
One of the KONE E-Link™ components (statistical server or workstation) is selected to be E-Link NTP
server and the NTP clients (KIC or user interface PC) are configured to synchronize time from there.

If there is an external NTP server available, the E-Link NTP server is connected to synchronize time
from there and the NTP clients (KIC or user interface PC) are configured to synchronize time from E-
Link NTP server.

© 2008 KONE Corporation UM-13.20.005

Configuring NTP server (Statistical server)

The rack server or workstation works as NTP server. Make following change to file ntp.conf to
activate NTP server feature. In the future, this can be done from the statistical server web page.
1. Open terminal
2. Move to folder /etc:
$ cd /etc

3. Open the file ntp.conf

$ sudo nano ntp.conf

4. Make sure that the contents of the ntp.conf is as in following example. If not, define it to be match-
ing. Pay attention to the bolded and underlined text in content, which is explained at the end the ex-
ample. The IP-address range 10.0.0.0 is an example

## default restrictions
restrict default kod nomodify notrap nopeer noquery
## override the default restrictions here
restrict 127.0.0.1
## serve time to a local network
# restrict 192.168.0.0 mask 255.255.255.0 nomodify
restrict 10.0.0.0 mask 255.255.0.0 nomodify
## public NTP server to sync with (stratum 2)
# server 10.10.10.10
## local server
server 127.127.1.0
fudge 127.127.1.0 stratum 10
## NTP drift file - corrects for hardware clock time deviation
driftfile /var/lib/ntp/ntp.drift
## NTP log file
logfile /var/log/ntp.log

NOTE! The subnet 10.0.0.0 IP-address range covers the computers between 10.0.0.1 – 10.0.0.254,
and it is presented here as an example. The IP-address range can be something else, like
154.0.0.0. Remember to configure (type) the correct IP-address range to the highlighted
position in the configuration file.

The correct subnet IP-address range is important, because only the computers in that subnet are
allowed to synchronize their clock from this subnet’s NTP server.

© 2008 KONE Corporation UM-13.20.005

Configuring NTP client (KIC)

If there is the NTP server available in the network, the NTP clients (KICs and Statistical server) are
configured to follow that time.
KIC and Statistical server can set to work NTP client from the internal web pages. See document
881060.

© 2008 KONE Corporation UM-13.20.005

Configuring NTP client (Windows computer)

If your Windows computer is not a member of a domain, you can synchronize your computer clock with
an NTP server.
Open Interner Time tab in the Windows Control Panel.
Start - Settings - Control Panel - Date and Time Properties - Internet Time.
This tab is only available if your computer is nor a member of a domain.

If synchronization is enabled, your computer clock is synchronized with an NTP server once a week.
You can force an immediate synchronization by clicking the Update Now button on the Internet Time
tab in Date and Time in Control Panel.
If your computer is a member of a domain, your computer clock is probably synchronized automatically
by a network time server.

© 2008 KONE Corporation UM-13.20.005

5.3.1.7 Configuration of equipments to statistical server

Configuration steps
Statistical server configuration is done manually if the statistical server has no user interface. If the
statistical server has user interface in the future, the configuration can be done with KONE E-Link™
Configuration Tool.
Manual configuration of the statistical server includes the following steps:
1. Prepare
• Make the list of IP addresses of KICs.
• PING the KIC to make sure that it is online.
2. Copy the driver ini-files from each KIC to a separate folder in the statistical server. Every KIC has to
have its own folder!
3. Load the configuration to the database.
4. Check the configuration from the database.
• Make a query with pgAdmin software.
5. Check the incoming data from the database.
• immediately visible from the input table with pgAdmin
• after 15 minutes visible in the KONE E-Link™ Reporting Tool.
Copying configuration files (step 2)
Before configuring KICs to statistical server, check the communication to KICs. KICs must be
configured successfully. Use PING to verify that KICs are online.
Copy driver ini-files from each KIC that will be connected to statistical server.
– Move to the following folder
$ cd /var/ngmo/config/statserver

– Use the following command to copy files. In this example the IP address of KIC is 138.249.2.
$ scp -r kone@138.249.2.33:/var/ngmo/config config_138.249.2

The command creates the subfolder config_138.249.2.33 and copies the driver ini-files from KIC IP
address 138.249.2.33.

NOTE! The driver ini-files must be copied from every KIC.

Loading the configuration to database (step 3)

– Move to the following folder
$ cd /usr/local/ngmo/bin

– Use the following command to write the KIC to database. In this example the IP address of KIC is
138.249.2.33.
$ ./sqltool -d2 -ip138.249.2.33

– Restart the computer

$ sudo reboot

NOTE! If you have several KICs, every KIC must be configured to the database.

5.3.2 Workstation and rack server with graphical user interface configuration

This is valid for E-Link workstation and rack server with graphical user interface.
If the rack server does not have the graphical user interface (rack server hard disk image version
2.0.2.or older), go to chapter 5.3.1.

5.3.2.1 Logging in
Log in to workstation using username kone and password gateway

5.3.3.2 Changing the keyboard layout

Change the keyboard layout according the used keyboard.
Open Applications-Settings-Setting Manager
Click Keyboard

Add your keyboard layout by clicking + Add button and remove the unused layouts.

To change keyboard layout for login window, use the following command
$ sudo dpkg-reconfigure console-setup
– select keyboard and keep other selections as default

5.3.2.3 IP address and Trust IP Settings in the server

IP address setting
To set IP address, select Applications-System-Network
Click Unlock

Type the password (same as in login) and click Authenticate

Select the Wired connection and click Properties

Check the network parameters from KONE E-Link™ delivery documentation. In the Configuration field
select Static IP address and type the correct IP address, Subnet mask and Gateway address
(optional).

Click OK.
The computer must be rebooted after IP address has been changed.
Restart the computer Applications-Quit-Restart.

Alternative way to configure the static IP address of workstation.

1. Open Configuration Tool in the workstation
2. Open the Site Configuration. Check that Subnet mask parameter is ok. Default gateway is optional.

3. Select the Server Settings page

4. Check the IP address Click Configure button on Network box. This will set the network settings: stat-
ic IP address, subnet mask, default gateway and the hostname of computer.

5. Select Yes to proceed

The computer must be rebooted after the network settings has been changed.
Restart the computer Applications-Quit-Restart.

Changing the database Trust IP settings

The default value for this is to allow access to databace for all. Normally there is no need to modify this
parameter.
The database trust IP settings defines the access from certain subnet to database. Also the IP address
of the statistical server itself must belong to subnet which has been defined in this parameter.
Otherwise the statistical server is not able to write to database. Also the IP address of the computer
where E-Link Reporting Tool or E-Link Playback Tool software is running, must belong to IP range
which is defined in this parameter.

local all all trust

host all all 0.0.0.0/0 trust
But if more restrict is needed, the data base trust IP parameter can be modified as follows.

Open the Terminal software, select Applications-Accessories-Terminal

1. Log in as postgres, password is mysql

2. Move to the following folder

$ cd /etc/postgresql/8.2/main

3. Open the file pg_hba.conf

$ nano pg_hba.conf

4. Find the following lines from the end of opened file

.
.
local all all trust
host all all 0.0.0.0/0 trust
.
.

This setting allows the connections to database from the defined subnet. If this setting is not
correct, the Reporting Tool or the statistical server may not have access to database.

5. Change the host line trust IP parameter to match your IP address space.

Example: 0.0.0.0 was replaced with 10.2.0.0 below because the KONE E-Link™ 5.1 network in this
example is 10.2.0.0.
.
.
local all all trust
host all all 10.2.0.0/16 trust
.
.

If there are need to communicate with statistical server from two different subnet, you can add also
the other address space there like in the following example.
.
.
local all all trust
host all all 10.2.0.0/16 trust
host all all 138.249.0.0/16 trust
.
.
6. Save the file (write out ctrl-o)

7. Exit (ctrl-x)

8. Logout username postgres

$ exit

9. Restart the computer Applications-Quit-Restart

5.3.2.4 Time zone settings

Define the Time zone settings in Application-System-Time and Date Settings
Select unlock

Click Time Zone field

Select the time zone from the map or from the list

5.3.2.5 How to set correct time and date

Setting correct time to statistical server from command prompt. The computer has hardware clock
(bios). When computer starts, the operating system reads the time from bios. This software clock
(operating system time) is shared as NTP time. If the statistical server was selected to be the NTP
server, its time must be set.
– To view date, use the command
$date
Wed Mar 5 08:49:43 EET 2008

– To set date, use the command

$ sudo date 07151536
Tue Jul 15 15:30:00 EET 2008

– Or to change also the year

$ sudo date 071515362009

– Use the following command to compare NTP client time to the NTP server time on client command
prompt
$ ntpdate -q ip.ip.ip.ip
where ip.ip.ip.ip is the IP address of the NTP server

5.3.2.6 The alternative way to manage time and time zone

The alternative way is to manage time or time zone from KIC web page.

5.3.2.7 Time synchronization

Network time protocol is used to synchronize time between equipments in the network. NTP clients
synchronizes time from NTP server. In the KONE E-Link™ case NTP is used because the statistical
server and KIC must have the same time to get same time stamps for alarm, faults and events.
One of the KONE E-Link™ components (statistical server or workstation) is selected to be E-Link NTP
server and the NTP clients (KIC or user interface PC) are configured to synchronize time from there.

Configurating NTP server (statistical server)

The rack server or workstation works as NTP server. Make following change to file ntp.conf to
activate NTP server feature. In the future, this can be done from the workstation web page.
1. Open terminal
2. Move to folder /etc:
$ cd /etc

3. Open the file ntp.conf

$ sudo nano ntp.conf

The correct subnet IP-address range is important, because only the computers in that subnet are
allowed to synchronize their clock from this subnet’s NTP server.

Configuring NTP client (KIC)

If there is the NTP server available in the network, the NTP clients (KICs and statistical server) are
configured to follow that time.
KIC and statistical server can set to work NTP client from the internal web pages. See document
881060.

5.3.2.8 Configuration of Workstation KIC

This is valid only for workstation, not for the rack server because the rack server is not able to work as
KIC.
The workstation includes also the CAN board it can work as KIC. The KIC part is configured same way
as standard KIC hardware using KONE E-Link™ Configuration Tool software. See more detail from
document 881062.
The KIC part must be configured before statistical server configuration.
1. Open Configuration Tool in the Workstation

2. Open the site configuration

3. Select the Server Settings page and select KIC tick box

4. Click Configure button on KIC box

NOTE! “Statistic server” and “Use Playback” are not allowed to be selected while KIC is being
configured.

5. Reboot the KIC.

5.3.2.9 Configuration of equipments to statistical server

The workstation includes also the statistical server and it is confugured using KONE E-Link™
Configuration Tool software. See more details from document 881062.
The KIC part of workstation must be configured before statistical server configuration.
1. Open Configuration Tool in the workstation

2. Open the site configuration

3. Select the Server Settings page and select Statistical Server tick box as well as the Use Playback
tick box.

4. Click Configure button on statistical server box

Database default name is elink_stat. It should not be changed.

5. Restart the computer to activate statistical server Functions.

5.3.3 Checking the configured KIC and incoming data

Checking the configured KICs from the database (step 4)

Make the query to database to check the registered KICs.
– Start the PGAdmin software in workstation and connect it to the database. Use the username
postgres and password mysql. Connect to server, select New server.

Just name
IP address
Username: postgres

Password: mysql

– Select the elink_stat database and make a query by selecting the Query tool icon in the toolbar.

– Make the following SQL query : SELECT * FROM config.c_kic;

Execute with F5 or green triangle

The result of query should contain row for each KIC which has been loaded into statistical server
database.

Checking the incoming data (step 5)

The landing calls can be checked with one of the following SQL query:
SELECT * FROM oltp.landing_call_1;
SELECT * FROM oltp.landing_call_2;
NOTE! The incoming data should be visible in the table 1 or 2.

The incoming elevator starts can be checked with the following SQL query:
SELECT * FROM oltp.elevator_cycle_1;
SELECT * FROM oltp.elevator_cycle_2;
NOTE! The incoming data should be visible in the table 1 or 2.

The incoming elevator and escalator modes can be checked with the following SQL query:
SELECT * FROM oltp.equipment_mode;
SELECT * FROM oltp.escalator_moving_mode;
The incoming alarms can be checked with the following SQL query:
SELECT * FROM oltp.alarm;

5.3.4 Service man on site

The LCE control board has the switch "Inhibit Landing Calls". When this switch is activated, the LCE
send "Service Man On Site" status to KONE E-Link™ (Alarm ON) and the elevator mode is changed to
DIS mode.
When “Inhibit Landing Call” switch is activated, the LCE is not sending any alarm to KONE E-Link™
except "Stucked Car Call Button" and “Alarm Button" .

Figure 3. DIS mode on (Service Man On Site ON)

Figure 4. DIS mode off (Service Man On Site OFF)

When this switch is deactivated, the "Service Man On Site" is also deactivated (Alarm OFF) and the
elevator mode is changed back to normal mode.

Elevator mode
Normal DIS

The recommended workflow at the site with LCE controller

It is recommended to work according the following workflow to prevent unwanted alarms storing into
the KONE E-Link™ Statistical server database when doing service at the site
1. Switch on "Inhibit Landing Calls" in the LCE controller when arriving to site. The lift goes to DIS
mode.
2. Work at the site. If the lift is driven in service mode, the alarms (for example "Drive Malfunction" or
"Safety Circuit Interrution") are not sent to KONE E-Link™ Statistical server.
3. When the job is finished, switch off "Inhibit Landing Calls" in the LCE controller. The lift goes to nor-
mal mode. All alarms are sent again to KONE E-Link™ Statistical server.

5.4 Reporting Tool

5.4.1 Reporting Tool installation

Before installing KONE E-Link™ Reporting Tool, be sure your computer meets the system
requirements. See document 952556 for more information.
NOTE! For successful installation and use of KONE E-Link™ Reporting Tool you need administrator
rights on your computer.
1. In Windows environment KONE E-Link™ Reportig Tool can be installed by using the instructive set-
up wizard. Set-up wizard is launched by double-clicking the KONE E-Link Reporting Tool.exe file.
2. Follow the instructions given by set-up wizard. For more detailed information, see document 952556.

5.4.2 Reporting Tool configuration

Copy the configuration file to the computer where you use the Reporting Tool.

Starting the Reporting Tool

When you start the configuration file at the first time, the configuration folder is browsed. Show the
folder where the configuration file exists.

The Reporting Tool opens.

Make sure that database is in Connected state. If it is in Disconnected state, double-click the database
name to connect Report Tool to database.
If there is no database and host address visible, you can add it manually under Tools – Add
Database. Add then Database name (always elink_stat) and IP address.

After that the reports can be created with templates.

More details how to create reports, see Reporting Tool User manual (952556), Chapter 4: Tutorial:
Using KONE E-Link™ Reporting Tool.

Compability of the Reporting Tool and Statistical server software

The older Statistical server versions should be upgraded to DBver.29 or up. DB29 is compatible with
Reporting Tool version 37 or up.

5.5 Playback Tool

When the Statistical server is configured, the playback database is configured automatically. So only
the playback tool is needed to install and configure to review playback data.

5.5.1 Playback Tool installation

Before installing KONE E-Link™ Playback Tool, be sure your computer meets the system
requirements. For more information see document 952563.
NOTE! For successful installation and use of KONE E-Link™ Playback Tool you need administrator
rights on your computer.
1. In Windows environment KONE E-Link™ Playback Tool can be installed by using the instructive set-
up wizard. Set-up wizard is launched by double-clicking the KONE E-Link™ Playback Tool.exe file.
2. Follow the instructions given by set-up wizard. For more detailed information, see document 952563.

5.5.2 Playback Tool Configuration

Playback tool need just the IP address of the playback server and the name of the database. Open the
playback tool

1. File - New Playback

2. Select Edit from the opened window

Select Add

Add database name (playback) and IP address of the Statistical server

Click Close

Select Connect

Select the elevator Group from where you want to create playback file

Select the target folder where you want to save the Playback data and click ok

The Playback tool creates the playback file

Now you can copy the created file USB stick and move it to other computer where it can be reviewed
or send by e-mail as an attachment.

5.5.3 Play the playback data

Open the playback file to view it.

In the main File-Open

Open the folder where the file is located and select Open

Select play button to run playback file

Help for Playback tool features see from menu Help or document 952563.

5.6 Other elevator/escalator interface

Other elevator/escalator interface is used to connect old KONE elevators or escalators non-KONE
elevators or escalators to E-Link Monitoring System.
See more details for installation from KONE E-Link™ Installation Instruction (AM-13.20.017) and for
configuration from KONE E-Link™ Configuration Tool User´s Guide (881062).

5.7 KONE OPC Data Access Server Software

5.7.1 Installation of OPC Data Access Server Software

Before installing KONE OPC Data Access Server Software, be sure your computer meets the system
requirements. See document 881063 for more information.
NOTE! For successful installation and use of KONE OPC Data Access Server Software you need
administrator rights on your computer.
1. In Windows environment KONE OPC Data Access Server Software can be installed by using the
instructive set-up wizard. Set-up wizard is launched by double-clicking the setup.exe file.
2. Follow the instructions given by set-up wizard. For more detailed information, see document 881063.

5.7.2 OPC Server configuration and start-up steps

1. Check that the KIC configuration is correct, KIC must be online.

2. Install the needed softwares
• OPC Server
• OPC client
3. Stop the OPC processes from Windows Task Manager before starting configuration.
• Open the Task Manager Ctrl + Alt + Del
• Select koneopctunnel.exe in the Processes tab sheet (and koneopcdas.exe if exist on the list)
• Click End Process

4. The configuration is done using the Configuration Tool.

See more details from document 881062 KONE E-Link™ Configuration Tool User’s guide, chapter
Configuring OPC DAC settings

5. Start the OPC processes

• Control Panel – Administrative Tools – Services
• Select KONE OPC tunneler service, mouse right and click Start
6. Test with OPC client.

5.8 Software updates

Note that you have made backup of needed data before installing software update.

5.8.1 Statistical server / Rack server software update

The used hardware is HP Proliant DL380. This server has two RAID hard disks. The RAID 1+ 0 is used
to get redundancy.

Installation of the image

You need either the bootable PING memory stick which includes also the image file made with PING
software tool or the bootable PING CD-ROM and memory stick which includes the image file made
with PING software tool.

Image files

Booting PING files

Figure 5. Example of bootable PING memory stick files. The memory stick includes in this example the
KIC image and Statistical server image files.

1. Connect the bootable memory stick to USB port or insert the PING CD to CD-ROM drive (USB con-
nected or internal).

2. Switch on the power.

3. When computer starts and shows the boot sequence on the screen, press F9 to go to BIOS setup.
Check the boot order, it should be:
• CD-ROM
• USB
• Hard disk

4. If you are starting a brand new server at first time, you may need to set RAID settings. When com-
puter starts and shows the boot sequence on the screen, press F8 and check the RAID settings:
• RAID 1+ 0 is used,
• no spare used and
• maximum boot partition disable.

5. After the computer starts up, it loads the PING software from the hard disk or memory stick.
When the prompt appears,
• If you started with CD-ROM, make memory stick where the image file is located. Click ENTER.
• If you started with bootable memory stick, click ENTER.

6. Click OK for welcome text.

7. Select Reboot the system which means that the system reboot automatically when restore is
complete.

8. Select Local disk/partition and click OK.

9. Use SPACE to select Restoration an click OK.

10.Select the source where the hard disk image is restored. Select sda1 which means the memory stick
and click OK.

11.Leave the box empty and click OK.

12.Choose the image from the list.

The PING software read the name of the image folder from your memory stick.

13.Select No and click OK.

14.The restore starts.

15.After has been restored, the computer restarts automatically. Remove the CD-ROM and the mem-
ory stick.

Logging in after restart

Log in with the following user name:

– Operating system username: statadm
– Password: Sserver1

5.8.2 Workstation software update

The used hardware is HP XW4600 or HP Z200.

Installation of the image

Example of bootable PING memory stick files. The memory stick includes in this example the KIC
image and Statistical Server image files.

Image files

Booting PING files

1. Connect the bootable memory stick to USB port or insert the PING CD to CD-ROM drive.

2. Switch on the power.

3. After the computer starts up, it loads the PING software from the hard disk or memory stick.

When the prompt appears,

• If you started with CD-ROM, make memory stick where the image file is located and has been
connected. Next click ENTER
• If you started with bootable memory stick, click ENTER

4. Click OK for welcome text

5. Select Reboot which means that the system reboot automatically when restore is complete

6. Select Local disk/partition and click OK

7. Use SPACE to select Restoration. Click OK

8. Select the source where the hard disk image is restored. Select sca1 which means the memory stick
and click OK

9. Leave the box empty and click OK

10.Choose the image from the list

The PING software read the name of the image folder from your memory stick.

11.Select NO to restore BIOS settings

12.The restore starts to drive sda1

The restore continue automatically to starts to drive sdb1

13.After has been restored, the computer restarts automatically. Remove the CD-ROM and the memory
stick

Logging in after restart

Log in with the following user name

– Operating system username: kone

– Password: gateway

5.8.3 KIC software update

Installation of the image

Image files

Booting PING files

Figure 6. Example of bootable PING memory stick files. The memory stick includes in this example the
KIC image and Statistical server image files.

1. Connect the bootable memory stick to USB port or insert the PING CD to CD-ROM drive (USB con-
nected or internal).

2. Switch on the power.

3. When the KIC starts and shows the boot sequence on the screen, press DEL to go BIOS setup.
Go to menu ADVANCED_BIOS features. Check the boot order:

First Boot Device: [USB-HDD]

Second Boot Device: [USB-ZIP] or [USB-CDROM]
Third Boot Device: [HDD-0]

To save new settings, select SAVE and EXIT.

4. After the computer starts up, it loads the PING software from the hard disk or memory stick.
When the prompt appears,
• If you started with CD-ROM, make memory stick where the image file is located. Click ENTER.
• If you started with bootable memory stick, click ENTER.

5. Click OK for welcome text.

6. Select Reboot the system which means that the system reboot automatically when restore is
complete.

7. Select Local disk/partition and click OK.

8. Use SPACE to select Restoration an click OK.

9. Select the source where the hard disk image is restored. Select sda1 which means the memory stick
and click OK.

10.Leave the box empty and click OK.

11.Choose the KIC-image (step 11) as shown in figure below.

The PING software read the name of the image folder from your memory stick.

12.Select No and click OK.

13.The restore starts.

14.After has been restored, the computer restarts automatically. Remove the CD-ROM and the mem-
ory stick.

Logging in after restart

Log in with the following user name:

– Operating system username: kone
– Password: gateway

5.8.4 Interface unit software update (old KONE and 3rd party elevators and escalators)

KONE E-Link™ system includes an interface for old KONE elevators and escalators. The same
interface can be used also with non-KONE products. In order to make the interface work properly, you
need to download and update a software to it.
The interface uses a software called E-Link Interface Unit Software. The document number in EDMS is
952595:
– E-Link™ Interface Unit Software
– Laptop or desktop PC (windows) with RS-232 serial port
– KRMAN Software Downloader – PC program
– “Null modem” serial cable

5.8.4.1 Obtaining the downloader file

The first step in installing the software is to obtain the downloader file for the actual software. Go to
EDMS and serarch the downloader file. The document is 991988. It is a .zip file called “E-Link Interface
Unit SW Update Tool”. Unzip the file to your computer’s hard drive. Double-click to run it.

5.8.4.2 Installing E-Link™ Interface unit software

The software is installed to a flash memory chip. It must be remembered that the chip cannot be
completely empty, that is, the analyzer must have the old software installed before the download is
possible. If new, empty flash chip is to be used, then a dedicated flash chip programming device must
be used (for example Dataman S4).

Software installation procedure:

1. Connect the “null modem” cable between PC and E-link Interface unit port (DB-9 connector)
2. Open “KRMAN Software Downloader” and select the COM port where the cable is connected in PC
3. Click the browse button to select the downloaded software file

Step 3
Step 2

Step 5

4. Select the new E-Link Interface Unit software file and press “open” button

5. Press the download button (seen in previous screenshot) the program is now ready for the software
download
6. In order to start software download, the E-Link Interface Unit must be restarted (That is, the down-
load starts only after the reboot is done). For rebooting procedure, there are two different methods.

Two ways for rebooting:

A Reset the analyzer by disconnecting the power connector (one of the two orange connectors
at the bottom of the analyzer) OR

B Press the analyzer user interface buttons “EOS” and “DOWN” at the same time about
two seconds.

When the analyzer starts, the “Download Status” screen on PC should change to display the status of
the download. If the download didn’t start, check that you have selected the right COM port and the
cable is connected. Then repeat the procedure.

During the software download, the analyzer UI screen shows some running numbers. The “Change
board” LED is on and the NEURON LED is blinking.
The software download takes about 50 seconds, depending on the size of the downloaded software.
The speed of the used PC might also affect few seconds to the duration time.

Software download is ready, when the above screens appear and the analyzer restarts. The analyzer
boot-up after software download takes few seconds, and some status LEDs might blink.

6 MAINTENANCE

You can update your KIC application by using KIC Status Web Pages. See document 881061 to learn
how to install and use KIC Status Web Pages.

6.1 Statistical Server Parameter Adjustion

You can adjust these parameters defined in the beginning of the script file
(/usr/local/ngmo/bin/dbMaintenance.sh) to modify the operation of the script:
declare -ri DB_DATA_EXP_DAYS=500

defines the number of days subtracted from the current day the older events of which can be
removed from the statistics database
declare -ri PLAYBACK_DATA_EXP_DAYS=30

defines the number of days subtracted from the current day the older events of which can be
removed from the playback database

declare -ri BU_FILES_EXP_DAYS=10

defines the number of days subtracted from the current day the older backup files of which can be
removed from the disk (in folder /usr/local/ngmo/backup/).

declare -ri LOG_FILES_EXP_DAYS=30

defines the number of days subtracted from the current day the older log files of which can be
removed from the disk (in folder /var/log/postgresql/).

declare -r MNTE_LOGFILE="/tmp/maintenance.log"
defines the path and name of the log file printed out by the maintenance script.

6.2 How to clear KIC’s from the database

If the device configuration of KIC is changed, the KIC data must be removed from the statistical server
database and the KIC must be re-configured to statistical server.
If the KIC is needed to clear from the database, there are two ways:
OPTION 1. Reinstall the hard disk image and configure the statserver / workstation
If the hard disk image is reinstalled, the full statistical server configuration must be done.
OPTION 2. Clear the KIC from the database and reconfigure the KIC to statistical server
database.
One or more KIC´s can be removed from the database using command prompt syntax and after that
the KIC can be added back to database.
This way the existing time settings etc. are still valid in the statistical server / workstation and not
needed to modify.

6.2.1 How to clear KIC from database

1. Log in to Statistical server.

2. Open the terminal.

3. Move to the folder where the statistical server process can be started and stopped by
using the following command:
$ cd /usr/local/ngmo/bin

4. Check the Statistical server process.

$ ps aufx | grep -i kmp

5. Stop the Statistical server process.

$ ./ngmo_stat.sh stop

6. Check that the Statistical server process stopped.

$ ps aufx | grep -i kmp

If the process was not stopped, it can be killed with the following command:
$ kill -9 <process_id>

where the process_id is the id number of the process seen with the previous command

7. Log on as postgres user (postgres, mysql)

8. Move to following directory

$ cd /usr/local/ngmo/bin

9. Execute the following command

$ ./sqltool -d1 -c -ipxxx.xxx.xxx.xxx
Where xxx.xxx.xxx.xxx is the IP address of the KIC which is cleared from the database

6.2.2 To add KIC to running statserver

To add KIC to running statistical server without user interface.

If the new KICs are added to runnig statistical server, follow these steps:
1. Log in to Statistical server

2. Move to the folder where the statistical server process can be started and stopped
$ cd /usr/local/ngmo/bin

3. Check the Statistical server process.

$ ps aufx | grep -i kmp

4. Stop the statistical server process.

$ ./ngmo.sh stop

5. Check that the statistical server processes stopped.

$ ps aufx | grep -i kmp
If the process was not stopped, it can be killed with the following command.
$ kill -9 <process_id>
where the process_id is the id number of the process seen with previous command.

6. Follow the configuration steps according to section 4.3.1.7 Configuration of equipment to statistical
server.

7. Reboot the server to restart the statistical server processes.

Or alternative way:
To add KIC to running statistical server / workstation with user interface.
1. Stop the statistical server service from statistical server web pages.
2. Configure the needed additional KIC with E-Link Configuration Tool.
3. Reboot the statistical server.

6.3 Statistical server database backup and restore

6.3.1 Statistical server database backup

Use the command prompt to make manual backup

1. Go to folder /tmp

$ cd /tmp

2. Log in as postgres (password mysql)

$su postgres

3. Make pg dump

$ pg_dump elink_stat | gzip > /tmp/elink_stat_backup.gz

4. Logout back statsdm user

$ exit

(exit, quit, logout)

5. a) If the user interface exist

Insert your USB stick to USB port and copy the backup file to memory stick.

b) If the user interface does not exist

Create the subfolder “usbstick”

$ mkdir usbstick

6. Mount the folder stick to USB stick

$ sudo mount -t vfat /dev/sda1 usbstick

7. Copy the file from folder tmp to usbstick

$cp /tmp/elink_stat_backup.gz /tmp/usbstick

8. Unmount the usbstick folder

$sudo umount usbstick

6.3.2 Statistical server database restore

You can restore the database backup to any KONE E-Link™ statistical server or workstation parallel
with KONE E-Link™ database. If you restore the database to running KONE E-Link™ statistical server,
make sure that there is enough free hard disk space available. The KONE E-Link™ Reporting Tool can
be connected running database or restored database and the reports can be created.
Use the command prompt to make database restore.
1. Copy the database restore file to folder /tmp (for example filename elink_stat_”backup.gz”)

2. Log on as postgres user (postgres, mysql)

3. Move to folder tmp

$ cd /tmp

4. Create an empty database (example of test-restoring into database “elink_stat_restore_test”):

tmp$ createdb -T template0 elink_stat_restore_test

5. Restore the data into the created database

tmp$ gunzip -c < elink_stat_backup.gz | psql elink_stat_restore_test
> /tmp/restore.log

The possible restore alarms or event goes to restore.log file.

6.4 Software compability

The KONE E-Link™ release 5.0 software versions 1.x.x are not compatible with KONE E-Link™
release 5.1 software versions 2.x.x.
If the KONE E-Link™ softwares are updated to the site (e.g. the statistical server hard disk image 2.0.2
with playback), also all other softwares must be updated (E-Link Traffic View, E-Link Configuration
Tool, E-Link Reporting Tool, OPC server).

7 SCHEDULER

KONE E-Link™ Scheduler Tool is a multi-platform application for issuing calls or lockings or mode
changes to elevators according to pre-defined schedule.
With KONE E-Link™ Scheduler Tool you can:
– Define scheduler for calls
– Define schedule for elevator lockings
– Define schelude for elevator mode changes
Make sure that the Scheduler tick box is selected. For more information and operational programming
of the tool, see UM-13.20.004.

8 ELEVATOR LOCKING INTERFACE

Elevator Locking Interface is used to connect Access Control System with single elevators or
embedded groups.
For more information and operational programming of the tool, see Configurational Tool User´s Guide
952556.

9 APPROVALS AND VERSION HISTORY

Compiled by: Information Product Author / Janne Kaskimies

Checked by: PCM / Mauno Manninen
Approved by: KTO Category Manager / Jari Helvilä
Translation approved by: / /

Issue Date Description of change Ref CR Approved by

- 2009-02-20 First Issue Tommi Niinivaara
A 2009-09-08 Updated for Release 5.1 Tommi Niinivaara
B 2010-01-21 Updates Tommi Niinivaara
Updates to the following subjects:

– First chapter reformatted and restructured into

two separate chapters with new information
– Workstation and rack server user interface
configuration (section 5.3.2) updated
– KIC configuration (pages 33 – 40)
C 2010-08-24 Jari Helvilä
– Reporting tool configuration (pages 41 – 43)
– Interface unit software update information
(pages 74 – 77)
– Statistical server database modification
(pages 78 – 81)
– Scheduler tool update (page 82)
– Two appendixes added
D 2010-12-20 – VLAN chapter added (2.2.2) Jari Helvilä

APPENDIX A. APPLYING USB MEMORY STICK BOOTING FOR PING

KONE E-link™ 5.0 or later versions KIC is updated with a software tool called PING. When an update
is done, the KIC must be booted up from either bootable CD or bootable USB stick. This appendix
guides how to make a bootable USB-stick.
NOTE! The bootable USB cannot be used with old Beckhoff KIC.

A.1 Format with HP drive key utility

1. It is recommended to format the USB stick first with the HP tool software (free downloadable tool)
“HP Drive Key Boot Utility”. Go to (copy and paste):

http://h20000.www2.hp.com/bizsupport/TechSupport/
SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-UNITY-I23839

Alternatively, you can enter to HP frontpage and type the filename cp006049.exe to Search field.
The size of the file is approximately 45 MB. Download the software from the link provided, and
install it into your laptop. Then start the application and run the wizard with default settings.

2. After you have completed the wizard, format the USB stick to use FAT32 file system.

A.2 PING files and making the USB stick bootable

The USB stick is made bootable in the following way:

1. Download the files from EDMS, reference-ID for EDMS search: 991991.

2. Extract the files to your hard disk and copy the following files to USB stick:
• initrd.gz
• kernel
• syslinux.cfg
• syslinux.cfg
• GNU general public licence.doc

3. Open a DOS prompt and move to USB drive by typing:

• C:\Documents and settings> G: (G is the drive letter indicated for the USB drive)

NOTE! Drive letter G: may vary depending on your computer hardware setup. If errors occur,
check your USB-drive letter, and replace “G” appropriately if needed.

• Then type command:

G:\> syslinux.exe -ma G:

4. Now the USB stick is bootable and you can download the KONE E-Link™ hard disk image files from
EDMS and copy them to USB stick.

APPENDIX B. HOW TO START E-LINK™ AUTOMATICALLY

B.1 How to log in to KIC automatically

Go to menu:
Applications – Settings – Login Window
– Go to Security tab sheet
– Select Enable Automatic Login tick box
– Select User “kone” from User field
– Select Close

B.2 How to start E-Link™ user interface automatically in Linux

Go to menu:
Applications – Settings – Setiings Manager – Autostarted Apps
– Add name to Name field: KONE E-Link 5.0 (or later)
– Browse the application
• Click + Add
• Browse the application: File System – usr – local – ngmo – bin – E-Link
• Click OK
– Remember also to add “Enable autologin” into the E-Link configuration so you don’t need to give
username and password.
Now the KIC starts by using username “kone” without asking password.

B.3 How to start E-Link™ user interface automatically in Windows

Copy the application shortcut to Startup group (Start – Programs – Startup)

Compiled by: HAT/S Ketoviita Date: 14.9.1993 Issue: C-09.03.2000

C
Changed by: HAT / E. Molliére © KONE Corporation No of Pages: 16
Checked by: EEC / A. Piiroinen Product code: KoneXion Language: En
Approved by: HSU / A. Tamminen SW: FM5.5 Win

KoneXion Remote Monitoring System

Front End User's Manual
TABLE OF CONTENTS

1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 SYSTEM DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.1 The Front End Receiver LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3 HANDLING OF RECEIVED ALARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.1 Emergency Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.1.1 Alarm message type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.1.2 Operator processes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.1.3 Operations during alarm call handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3.1.4 Standard telephone as alarm call receiver (no Front End). . . . . . . . . . . . . . . . . . . . . . . . . 6
3.1.5 Summary of the telephone keys and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2 System Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2.1 Operations required, when a System failure message is received . . . . . . . . . . . . . . . . . . . . . 7
3.3 Elevator failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.4 Routine Check Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.5 Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.6 Service Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.7 Report Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3.8 Engineer Visited On Site Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4 LOG PRINT-OUT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.1 Common part . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1.1 Front End number (channel). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1.2 Front End print-out number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1.3 Reception time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.2 Layout of the alarm-messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.2.1 Message type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.2.2 Retrial information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.3 Base Unit Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.4 Car Unit Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.5 Analyser Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.6 Elevator Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2.7 Base Unit time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2.8 Elevator ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2.9 Elevator address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.3 FE event messages to the log printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.4 Examples of Log print-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 2

1 GENERAL

This document describes the KoneXion Front End Receiver user interface.
The user interface consists of:
– DTMF telephone
– indicator LEDs on the unit
– log printer
– PC-application (described in PC-program User Manual UM-13.25.004)

The installation of the equipment is described in “The Installation Instruction of KoneXion

Service Centre Equipment” (AM 13.90.002).

The configuration of the Front End is made using the KoneXion PC-application. The configura-
tion instructions are described in PC program User Manual (UM-13.25.004).

There are two versions of KoneXion delivered. First version has been delivered from year 1995
C to 1998 which is referred as "KoneXion" - old version in this document. Second version is
delivered since year 2000 and it referred as "KoneXion (version 99)" in this document. See
chapter 5 "pictures" to identify the versions.

2 SYSTEM DESCRIPTION

Front End
Receiver

Front End
PC

Log Printer
Answering
phone

PSTN

Service Center Architecture

A Front End Receiver (46FE), log-printer and DTMF telephone together with a calling Base
Unit, Car Unit and optional Analyser, form a complete data and voice transmission system
using the public switched telephone network (PSTN) as a communication media.

The Front End Receiver is planned to be used together with a Service Centre Computer (PC),
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 3

which holds the elevator data base. The Front End receives, identifies and stores all types of
data messages and controls the voice communication. The Front End Receiver can operate also
without computer - in Stand-Alone Mode.

All the received messages as well as the changes of the Front End Receiver status are forwarded
to the computer and also printed on the log-printer.

The Front End Receiver is normally supplied from the mains. In the case of mains failure the
Front End operates on it's own, internally recharged battery for several hours. The log printer
and Service Centre computer need to have their own UPS (uninterrupted power supply), if
requested.

The main function of the Front End receiver is to make a link between tele-line and Kone Serv-
ice Centre. When a KoneXion on-site device calls the Service Centre the Front End receiver
detects the call and opens the communication line. It passes the incoming data to the computer
and log-printer, and establishes the voice connection between elevator car and Front End tele-
phone. The Front End Receiver have an internal clock, which time is used for stamping the
reports to the computer, print-out and event log.

The answering telephone with DTMF key-pad is the most important external component to
enable the speech contact between a trapped passenger and the Service Centre operator.

A log-printer works as a back-up device for the Service Centre computer. It prints a hard copy
of all the received messages and internal Front End events and failures. If the log-printer is tem-
porarily out of operation (out of paper, no power etc.), the Front End receiver saves all the
prints into the non-volatile memory (EEPROM), from where they are automatically printed,
when the printer is available again. Printing the log can be also disabled when the computer is
connected (and working) to the Front End Receiver.

The Service Centre computer handles and stores all the data coming from on-site devices.
When a message is received the computer interprets the data, puts it into the corresponding
data-base and displays the text messages on the screen.
The Front End Receiver is configured in two phases using the Service Centre computer. Coun-
try dependent telephone line parameters are set with KISSETUP program. The other functional
parameters for both, Front End Receiver and the on-site equipment are set using the KoneXion
PC-application program, which can be used as operators tool for message handling also.

The Front End Receiver monitors the Log-Printer, Computer, Telephone line, Mains Supply
and Battery condition. All the problems are displayed immediately on the Front End indicators,
and will be reported to the computer and / or log-printer.
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 4

2.1 The Front End Receiver LED indicators

Indicator
Indicator Colour Status Meaning
Supply indicator
Green On Supplied from MAINS
Blinks,1Hz Supplied from BATTERY
Off NO POWER SUPPLY
Battery indicator
Red On NO or LOW (< 11V for KoneXion old version, < 11.7V for
KoneXion version 99) battery or fuse on regulator board is
burned.
Off Battery OK.
Telephone Line status
Yellow On Telephone line is in use (open)
Off Telephone line is free.
Printer status
Red On Printer is not connected or does not respond.
Off Printer OK.
Telephone line failure
Red On NO Line or LOW line voltage (< 33 Vdc) or no dial tone.
Off Telephone line status is normal.
Manned Status
Red On Service Centre Unmanned
Off Service Centre Manned.
. Internal Error
Red On Performing an automatic test or an fatal error detected.
? Off Working status is normal.

3 HANDLING OF RECEIVED ALARM

Base Unit sends the following types of alarm messages to the Front End:
High priority alarms:
• Emergency alarm, the alarm button was pushed in the elevator car
• System failure, a problem in on-site system was detected. ’System OK’ message is sent,
when the system is working normally again.
• Elevator failure, the elevator connected to the system is out of operation. Lift OK’ message
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 5

is sent, when the elevator is working normally again.

All alarms marked with '*' on the log print and ’!’ on the PC-screen need a quick response:
– ’!!!’ in front of alarm message means that immediate action is needed. This class
includes Emergency alarm and System failures which may prevent the detection of a
trapped passenger.
– ’!’ in the beginning of alarm name means that there is some problem in the system or
elevator operation, but Emergency alarm work normally. This class includes Elevator
failures and System failures, which are related to the Analyser operations.
Low priority messages:
• Service need
• Routine check call
• Call back
• Report call
• Engineer visited on site
Low priority messages does not need immediate response. Some of the messages are not even
displayed on the screen, but they are saved directly to the database for later use.

3.1 Emergency Alarm

3.1.1 Alarm message type

"ALARM" : Emergency alarm is coming from the trapped passenger.

C "ALARM FROM TRAPPED ENGINEER" : Emergency alarm is coming from KONE engineer
who is trapped either on the car roof or in the pit.

3.1.2 Operator processes

This chapter describes the messages, and the actions, which should be taken by the operator.

Front End buzzer (and the optional external bell) indicates that the Front End has received an
Emergency alarm call.
• Lift the telephone handset and wait until the voice connection has been established. The
establishment takes some seconds and it is indicated by an audible signal heard in the phone.
• Speak to the trapped passenger.
• While speaking check the elevator address on the computer screen or on the log print-out.
(The elevator address is printed on the log only if the Front End is in ‘Stand Alone Mode”)
• Terminating the connection you have two possibilities depending on how the ’open job’ fol-
low-up is organized in the Service Centre:
1. Accept the alarm (job) by pushing 2 # on the phone key-pad. Close the phone.
The voice connection is closed, but the job is kept open on the PC screen and also in the
Base Unit memory. If the Base Unit is triggered (Call back) to make the connection to
the Service Centre the connection is made to the same phone number, which handled the
alarm. In this case the call back can be used to re-establish the voice connection with the
trapped passenger.
2. Reset the alarm by pushing 3 # on the phone key-pad. Close the phone.
The voice connection is closed, alarm is moved from the screen to the PC alarm data-
base and the alarm is reset on the Base Unit.
The Reset can be used if:
– The alarm does not need any further actions (nuisance and test alarms etc.)
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 6

– The alarm was generated by a service engineer for back reporting the earlier
accepted alarm.
– Instead of accept, if the control of open jobs is done using other methods.

NOTE! If the call is closed without ’Accept’ or ’Reset’, the Base Unit will make a new call
immediately according to the Call sequence specified. The illegal termination report is printed
on the log-printer also.

3.1.3 Operations during alarm call handling

• Elongation of the voice connection
Speaking with a trapped passenger should be kept as short as possible. In order to avoid too
long connection the Base Unit is able to disconnect the line after default 60 sec. time. Fifteen
seconds before the time is expiring the repeated warning ’beep’ signal is given.
– Pushing the telephone key 5 gives you 1 minute speaking time extension.

• Problems with the voice connection

Normally the voice connection works in duplex (two-way) mode. However in very noisy
environment, it is possible to switch to the simplex (one-way) mode by using telephone keys:
– Push key 7, you can speak to the passenger, but you cannot listen the car.
– Push key 9, you can hear the passenger says, but you are not heard in the car.
– Push key 8, you are again be in duplex (two-way) mode.

• Test of the voice connection

When the voice connection to the elevator has been established, but nobody answers in the
elevator. There are two possibilities, either the voice system does not work or the passenger
making the alarm has disappeared. The voice system functionality can be tested:
Push keys 8 # to activate the test.
If the system works the ’ambulance signal’ should be heard in the telephone set.

• Disabling the alarm button

When the alarm calls are repeated from the same elevator, no one answers in the car and the
test voice is heard, it is obvious that the alarm button is stuck. The Alarm Button can be disa-
bled by using the PC application (See PC-Program User Manual UM-13.25.4).
After disabling the alarm button the service visit should be considered being urgent.

• Many Alarms registered at the same time under the same Base Unit
If there are short ’beeps’ during the speech connection to one elevator car or the buzzer starts
signalling almost immediately after correct termination of one alarm call it is obvious that
there is another alarm registered under the same one Base Unit and waits for service.
The new alarms should be handled as the first one.

3.1.4 Standard telephone as alarm call receiver (no Front End)

When a standard telephone is used for receiving and handling the alarm call principally the
same keys with the same functions can be performed as with the Front End Receiver.

Differences in the phone key operations:

– After off-hooking the handset the calling signal (cycle; 1300 Hz in 0.5 sec.-2 sec pause)
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 7

is heard. Push 5 # on the phone key-pad to establish the contact.

– To terminate the voice contact push 1 # after ’Accept (2 #)’ or ’Reset (3 #)’ the call.

3.1.5 Summary of the telephone keys and functions

Operation with FE without FE

(normal telephone)
Answer Alarm Call Off-hook handset Off-hook handset
(Voice connection) push 5 #
Elongate Speech Time 5 5
Accept the Alarm 2# 2#
Reset the Alarm 3# 3#
Terminate the voice connection On-hook 1#
(after Accept (2 #) or Reset (3 #)) (or 1 #)
Speak only to passenger (simplex) 7 7
Listen only to passenger (simplex) 9 9
Speak and Listen (duplex - default) 8 8
Test of the voice connection 8# 8#

3.2 System Failure

System failure message indicates that there is a problem in the on-site KoneXion system. Some
of the problems are such that the alarm button in the car does not operate. Those System fail-
ures are marked with ’!!!’ signs. A more detailed investigation can be carried out remotely by
triggering the actual installation (Base Unit) to make a Call Back. When a System Failure Call
is received a service visit to the installation is normally required. Only if the ’System OK’ mes-
sage is received before the service visit, it can be cancelled.

The different reasons for the System Failure Call are listed on section 4.

NOTE! A system failure is not normally related to a specific elevator. The second printed line
in the alarm message is related to the elevator number 1 without real meaning. ’System OK’
message means that the whole system is operating correctly again.

3.2.1 Operations required, when a System failure message is received

The following types of condition will be detected and transmitted:

!!! Mains Missing:

The missing mains has been detected for at least 1 hour or optional configured time. The
alarm button is working normally using battery backup. The fault is not elevator related,
but the info in the message is always from ’elevator number 1’.
– Normally no action is needed. Normal reason for the message is that the mains
of the building is missing or a service man has switched the power off from the
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 8

Base Unit.
– The System OK message should be received when the mains is ok again. If not
in reasonable time, trigger a call back and check the reason.

!!! Battery Low:

The automatic battery test has detected low battery voltage for more than1 minute. The
’battery low’ will be detected when the battery voltage is lower than 11V for KoneXion
old version, 11.7V for KoneXion version 99 The fault is not elevator related, but the
info in the message is always from ’elevator number 1’.
– Battery is disconnected or it is empty due to long power break or it is faulty.
– If the ’Mains Missing’ was received before this fault, follow the instructions of
previous fault. Note that the remote alarm operation can not be guaranteed after
’Battery low’ has been detected.
– If ’System OK’ is not received in 1 hour after ’Battery Low’ message, send the
service engineer to check the battery.

!!! No Car Connection:

A communication failure between Base Unit and Car Unit(s) has been detected for at
least 10 minutes. The remote alarm transmission from the elevator(s) does not work.
– Send the service engineer to the site. However, if the System OK message is
received before the visit, it can be cancelled. Repetitive, self cleared short breaks
in the communication means problems in the operation. The service personnel
should be informed.
– Note that the elevator number in the ’System OK’ message is not always the
same as in the No Car Communication message. System OK is not elevator
related.

! No Analyzer Connection:
A communication failure between Base Unit and Analyzer(s) has been detected for at
least 10 minutes. This fault does not affect on the Alarm button operation, but the eleva-
tor monitoring does not work.
– The service man should be sent to the site according to the customer contract.
However, if ’System OK’ message is received before the visit, it can be can-
celled. Repetitive, self cleared short breaks in the communication means prob-
lems in the operation. The service personnel should be informed.

!!! Phone Blocked:

Phone number(s) is invalidated, because the max. number of allowed unsuccessful
attempts (phone ringing, no answer) has been expired. Blocked number doesn’t prevent
a new alarm call to be put through or ‘call back’ initiated from service centre.
– Trigger a ’call back’ and use ’Reset faults’ command in the Base Unit menu on
the PC screen. A service man should be sent to the site if the fault is repeted.

!!! Alarm Button Disabled:

Operation of the Alarm button has been disabled from Car Unit input or KSC. Be care-
ful to enable the Alarm button again as soon as possible.

! Analyzer Out Of Monitoring:

Analyzer is switched to ’out of monitoring’ mode either from Analyzer User interface
or from KSC. The situation does not affect on the alarm button operation. The analyser
should be switched back to normal operation as soon as possible.
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 9

! Analyzer Failure:
Analyzer has detected an internal error, and can not monitor the elevator operation. The
alarm button works normally.
A service man should be sent to the site to check the situation.

System OK:
This message is transmitted when the system works normally after any system fault. It is
not elevator related and the data in the message is from the ’elevator number 1’.

!!! Missing routine call:

This message is generated when the routine call from an elevator was not received at
configured routine call time. This means that the ’remote alarm’ may not work.
– If the routine call can be found on the printer the ’missing routine call’ message
can be cancelled. Communication between PC and Front End must be checked.
– Trigger a ’call back’ and check the ’Car Unit status’
– If the ’Car Unit status’ is abnormal, send a service engineer to check the system.

3.3 Elevator failure

A Base Unit makes the Elevator failure call if the Analyser reports that the elevator is out of
operation. A service visit to the installation is normally required. When the elevator is running
normally again, the 'Lift OK' message is sent and the service visit can be cancelled.

3.4 Routine Check Call

A Routine Check Call should be received regularly from all the elevators. The Routine Calls are
dialled to the specified ’Routine Call Centre’ phone number. The Centre has the responsibility
to supervise that all Routine Check Calls are received according to the schedule. The PC appli-
cation checks the received calls daily and generates a system failure ’Missing Routine Call’ for
the elevators which has not sent the routine call.

3.5 Call Back

There are two tasks where the Call Back feature can be used:
1 The Service Centre, which received an Emergency alarm wants to re-establish the com-
munication with the trapped passenger. If a Base Unit has a previously accepted alarm
in the memory, it makes the Call Back always to the Service Centre, which handled the
original alarm.
2 The Programming Centre wants to check the actual status of the system or elevators, test
the system or change of the configuration. A Base Unit always calls to Programming
Centre, if emergency alarm is not active.

3.6 Service Need

A Base Unit sends this message if one of the elevator usage based service need triggers has
been met. If the computer is connected to the Front End also the statistics are automatically
updated into the computer database.
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 10

3.7 Report Call

An Alarm Report Call is a message for the Branch Service Centre, telling that another Service
Centre has accepted the corresponding Emergency Alarm call.
The emergency alarm was not originally accepted by the Branch Service Centre either because
the Service Centre was unmanned or because the trial(s) to establish connection failed.
The Report Calls are marked with the text ’Report’ at the end of message name.

3.8 Engineer Visited On Site Call

A Base Unit sends this message after a service man has visited the elevator. The feature is
optional and must be activated in the Analyser configuration.

4 LOG PRINT-OUT

This chapter explains the information printed on the printer.

Example of an alarm message print-out:

0-0920 19-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Lift Status
Lift identification
Analyzer
Message type Status
Reception date-hour:minute Car Unit Status
Detection date-hour:minute Base Unit Status
Message number (for each FE) No. of unsuccessful dialing trials
Front End number (using the same printer)
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 11

4.1 Common part

All the print-out include the following three parameters

4.1.1 Front End number (channel)

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Each message starts with Front End (channel) number.

4.1.2 Front End print-out number

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

A sequential Print-out number, individual for each Front End (channel).

4.1.3 Reception time

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Date (day of month) and time (hour:minute) when the message was written to the log.

4.2 Layout of the alarm-messages

All alarm messages have the same layout, using at least two lines on the printer, the lift address
printed if the computer is not connected uses at least one line.

4.2.1 Message type

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

The following messages are printed:

- ALARM CALL
- BATTERY LOW
- NO CAR CONNECTION
- NO ANALYSER CONNECTION
- MAINS MISSING
- PHONE NUMBER BLACK-LISTED
- ALARM BUTTON DISABLED
- ANALYSER OUT OF MONITORING
- ANALYSER FAILURE
- SYSTEM OK
- ELEVATOR FAILURE
- SERVICE NEED
- ENGINEER VISITED
- ROUTINE CHECK
- CALL BACK (Triggered call)
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 12

High priority alarms (alarm, system failures and elevator failures), the print-out displays also
how the alarm is to be handled:

– A star (*) in front of alarm message means that a immediate reaction is required for this
call. For an Alarm Call a voice connection must be established and a service man must
be sent.

– TEST after the message indicates that the call was generated while a service man was
present. The alarm can be reset without further action.

– REGISTERED means that the message has only been delivered to the Front End (in
unmanned mode) and the Base Unit will call to another Service Centre.

– P:t REPORT means that this alarm has been handled by another Service Centre
(P:t, t= index of the phone number (in the config. list) were the call was answered).

4.2.2 Retrial information

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

This parameter shows the number of dialling attempts needed to deliver this message.

4.2.3 Base Unit Status

1-0120 16-15:33 * ALARM CALL L:01 B:MBCTP C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Status of the calling Base Unit. M= mains missing, B= battery low, C= communication failure,
T= teleline failure, P= phone number blacklisted.

4.2.4 Car Unit Status

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Number (1-3) of active input in the Car Unit, ’-’ corresponds to the inactive input.
C Input 1 = Test alarm, Input 2 = Trapped Engineer, Input 3 = Car light current detector, if ana-
lyser exists.

4.2.5 Analyser Status

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

A: 00 Normal
A: 01 Out Of Monitoring
A: 02 Engineer On Site
A: 03 No Connection To Analyser
A: 04 Analyser Testing The Elevator
A: 05 No Analyser Configured
A: 06 Analyser Setup Not Done
A: 07 Analyser Failure
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 13

4.2.6 Elevator Status

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

E:00 Lift OK
E:01 Safety Chain 1 Cuts
E:02 Safety Chain 3 Cuts
E:03 Door Does Not Close
E:04 Car Stopped OutDZ
E:06 Lift Failed To Start
E:07 No Controller Supply
E:09 Lift Can Not Move
E:13 Door Does Not Open
E:25 Safety Chain 2 Cuts
E:26 No Car Light Supply
E:27 External input 1 Activated
E:28 External Input 2 Activated
E:29 Safety Chain 1 Open
E:30 Safety Chain 2 Open
E:31 DAL-G
E:32 Car Light Failure
E:33 Stopping accuracy
E:34 Uncontrolled moving
E:35 Emergency battery drive (only with E-Line)
C
E:36 Emergency battery Drive device failed (only with E-Line)
E:-- Unknown (e.g. no Analyser)

4.2.7 Base Unit time

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

Date (day of month) and time (hour:minute) when the alarm was logged in the Base Unit.

4.2.8 Elevator ID

1-0120 16-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc

The identification number of the elevator.

4.2.9 Elevator address

0-0920 19-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:00

16-15:32 KONE-DK-123456789abc
KONE A/S Lygten 37, 2200 København NV................
tel: 31875522 Benny Avenstrup........................

The elevator address information will be transmitted and printed only, if the Front End is in
stand-alone mode.
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 14

4.3 FE event messages to the log printer

1-0190 17-08:33 - BATTERY FAILURE

The following types of FE-event messages may be printed:

– INCORRECT TERMINATION
– Alarm call received, but terminated incorrectly (Not Accepted nor Reset).
– NO SPEECH CONTACT
– Alarm call received, but nobody has answered the phone.
– MAINS SUPPLY MISSING
– No mains supply, Front End is operating on battery supply.
– BATTERY FAILURE
– The battery in the Front End is out of order.
– COMPUTER NOT CONNECTED
– Connection to PC has disappeared, Front End is working in stand alone mode.
– COMPUTER CONNECTED
– Connection to PC re-established.
– CHANGED TO UNMANNED
– Front End has been switched to unmanned mode.
– CHANGED TO UNMANNED (REDIRECTED TO: 61207787)
– Front End has been switched to unmanned mode, redirection in use to printed
phone number
– CHANGED TO MANNED
– Front End has been switched to manned mode.
– WATCHDOG RESET
– Front End has made a watchdog reset.
– DATE CHANGE 1993-09-20
– The date in Front End has been changed.
– TELELINE FAILURE
– Front End teleline check has detected a n error.
– TELELINE OK
– Phone line is working again after teleline failure.
– CLOCK SET 1993-09-20 00:01
– The Front End time is set to PC time.
– PRINTER NOT CONNECTED
– The log-printer is disconnected.
– PRINTER CONNECTED
– The log-printer is reconnected.
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 15

4.4 Examples of Log print-out

1 2 3 4 5 6 7
0123456789012345678901234567890123456789012345678901234567890123456789012345

0-0047 16-06:59 - CHANGED TO MANNED

0-0100 16-14:30 - COMPUTER CONNECTED
0-0120 16-15:33 * ALARM CALL L:01 B:MBCTP C:-2- A:00 E:04
16-15:32 KONE-DK-123456789abc
0-0122 16-16:04 - CHANGED TO UNMANNED (REDIRECTED TO: 31297786)
0-0123 16-18:37 ALARM REGISTERED L:01 B:----- C:--- A:00 E:04
16-18:37 KONE-DK-123456789abc
0-0133 16-18:57 ALARM REPORT, P:6 L:02 B:M---- C:--- A:00 E:04
16-18:57 KONE-DK-123456789abc
0-0135 16-23:57 ROUTINE CHECK L:01 B:----- C:--- A:00 E:00
16-23:57 KONE-DK-123456789abc
0-0136 16-23:57 ROUTINE CHECK L:01 B:----- C:--- A:05 E:--
16-23:57 KONE-DK-123456789def
----------------------------------------------------------------------------
0-0137 17-00:00 - DATE CHANGE 1992-01-17
----------------------------------------------------------------------------
0-0149 17-01:57 ROUTINE CHECK L:01 B:----- C:--- A:00 E:00
17-01:57 ISS-DK-123456789abc
0-0163 17-02:04 BATTERY FAILURE REGISTERED L:01 B:-B--- C:--- A:00 E:00
17-02:04 KONE-DK-123456789abc
0-0165 17-02:07 BATTERY FAIL. REPORT, P:1 L:01 B:-B--- C:--- A:00 E:00
17-02:04 KONE-DK-123456789abc
0-0207 17-06:59 - CHANGED TO MANNED
0-0212 17-07:17 * ALARM CALL TEST L:01 B:----- C:--- A:00 E:00
17-07:16 KONE-DK-123456789abc
0-0255 17-10:54 CALL BACK L:01 B:----- C:--- A:00 E:00
17-10:54 KONE-DK-123456789abc
0-0256 17-10:54 * ALARM CALL L:01 B:----- C:--- A:00 E:04
17-10:54 KONE-DK-123456789abc
0-0363 17-14:04 * ELEV.FAILURE L:01 B:----- C:--- A:00 E:06
17-14:04 KONE-DK-123456789abc
0-0455 17-14:54 CALL BACK L:01 B:----- C:--- A:00 E:00
17-14:54 KONE-DK-123456789abc
0-0664 18-10:00 * MAINS MISSING L:01 B:M---- C:--- A:00 E:00
18-10:00 KONE-DK-123456789abc
0-0666 18-10:11 * NO CAR CONNECTION L:01 B:--C-- C:--- A:00 E:00
18-10:11 KONE-DK-123456789abc
0-0668 18-11:11 * SYSTEM FAILURE L:01 B:----- C:--- A:00 E:00
18-11:11 KONE-DK-123456789abc
0-0856 19-10:54 * ALARM CALL L:01 B:----- C:--- A:00 E:04
19-10:54 KONE-DK-123456789abc
0-0857 19-10:55 - INCORRECT TERMINATION
0-0863 19-11:02 ALARM REPORT, P:1 L:02 B:M---- C:--- A:00 E:04
19-10:54 KONE-DK-123456789abc
0-0866 19-11:54 * ALARM CALL L:01 B:----- C:--- A:00 E:04
19-11:54 KONE-DK-123456789abc
0-0867 19-11:55 - NO SPEECH CONTACT
0-0915 19-15:04 - COMPUTER DISCONNECTED
0-0920 19-15:33 * ALARM CALL L:01 B:----- C:-2- A:00 E:04
19-15:32 KONE-DK-123456789abc
KONE A/S Lygten 37, 2200 København NV...............
tel: 31875522 Benny Avenstrup........................
0-0935 19-15:58 - COMPUTER CONNECTED
KONE Elevators KONEXION USER MANUAL UM-13.25.003
Page: 16

This page has been added to make double-sided printing easier.

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Enviando Logiciel E Link Complet

Uploaded by

Enviando Logiciel E Link Complet

Uploaded by

Quick Set-up Guide

Checked by: Steve Tinius Date:

Issue Date Description of Change PCR Approved by

A 12/2001 Document creation

B 2003-08-15 Information added for KCM831

© 2001, 2003 KONE Inc.

© 2003 KONE Inc. AM-12.30.003-USK

Connecting multiple units 5

Wiring to elevator controllers 6

Making connections to the unit 8

E-Link™ & Windows™ software (preinstalled) 8

Setting elevator controller parameter settings 10

Checking system operation 12

Configuring KONE E-Link™ software 15

© 2001 KONE Inc. AM-12.30.003-USK

© 2003 KONE Inc. AM-12.30.003-USK

Connecting multiple units Make all connections as specified

© 2001 KONE Inc. AM-12.30.003-USK

Wiring to elevator controllers

© 2003 KONE Inc. AM-12.30.003-USK

1 CAN cable The CAN cable is used to connect control panels to

© 2001 KONE Inc. AM-12.30.003-USK

Making connections to the unit

When required, connect the following items to E-

● Modem telephone cable

E-Link™ & Windows™ software (preinstalled)

© 2003 KONE Inc. AM-12.30.003-USK

© 2001 KONE Inc. AM-12.30.003-USK

Setting elevator controller parameter settings

For more information, refer to section EXT GROUP NUMBER

Only even numbers are allowed

Refer to Job Order Form for each

© 2003 KONE Inc. AM-12.30.003-USK

SETTING EXT NODE NUMBER &

EXT NODE NUMBER

EXT GROUP NUMBER

© 2001 KONE Inc. AM-12.30.003-USK

Checking system operation

2. If E-Link™ computer is type 1, 2, 3, or 4 the

KONE ELINK 3.0 PCANYWHERE Wait

© 2003 KONE Inc. AM-12.30.003-USK

3. If E-Link™ computer is a type 6 or 7, the

Technical Support and installation assistance for E-Link™

© 2001 KONE Inc. AM-12.30.003-USK

© 2003 KONE Inc. AM-12.30.003-USK

Configuring KONE E-Link™ software

You have to perform login as the

Open the menu File>Login and enter "ADMIN" as the

➤ Logging in as the administrator opens Cancel

Note that the administrator can only do

Logout from the configuring mode

KONE E-Link™ Configuring dialog

© 2001 KONE Inc. AM-12.30.003-USK

CONFIGURE ADDITIONAL USERS

Preconfigured User Profile and Password are as

From KONE E-Link™ Configuring

Configuring user profiles

© 2003 KONE Inc. AM-12.30.003-USK

3. Click New users in the KONE E-Link™

Any number of users can have the

From KONE E-Link™ Configuring

The User Manager

© 2001 KONE Inc. AM-12.30.003-USK

CONFIGURE KONE E-LINK™ 7. Define new groups. Select a workstation before

You may not lock

Modify device definitions

The KONE E-Link™ Network configuration dialog

© 2003 KONE Inc. AM-12.30.003-USK

From Network Manager

Name of the group

Control system LCE

Group identification number

Total number of floors

From Elevator Group Configuration

List of deviations that can be

Select the severity of the deviation OK