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    Ericsson Support Portal - User Guide

    Uploaded by

    Kostyantyn Halanets

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    © All Rights Reserved
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    Ericsson Support Portal - User Guide

    Uploaded by

    Kostyantyn Halanets
    36 views13 pages

    Original Title

    Ericsson Support Portal_User Guide

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views13 pages

    Ericsson Support Portal - User Guide

    Uploaded by

    Kostyantyn Halanets

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 13

    Ericsson Support Portal

    User Guide

    Gaurov Narayanaswamy Ericsson 04/27/2023


    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 1 of 13
    Login And Registration Instructions

    ● Portal Link : https://mana-ms-esp.msts.ericsson.net/login


    ● Step1: For 1st time users please click register.

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 2 of 13


    Login And Registration Instructions

    Step2: Fill all the details on the registration page.


    Note: its Mandatory to use company email, do not use personal email. Contact information will be used to reach you
    during support.

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 3 of 13


    Login And Registration Instructions
    ● Step3: If you’re the Company approving manager , please send an email to jesus.r.del.rio@ericsson.com to add you as
    admin to the tool.
    If you’re a user then select your company, customer network you're supporting to and your approving manager.

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 4 of 13


    Login And Registration Instructions

    ● Step4: Provide your password for login.


    ● Email will be sent to the approving manager of your company ; 2nd approver will be an Ericsson representative.

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 5 of 13


    Login And Registration Instructions
    Step5: After you get both approvals, please follow instructions for two factor authentication
    1.- Download and Install Google Authenticator App on your mobile.
    NOTE: Do not use any other Authenticator app such as Microsoft Authenticator or
    Authenticator App. Only Google Authenticator is compatible with the ESP tool.

    2.- Open Google Authenticator and select the + icon to add the ESP account.

    3.- Before scanning the QR code, click at least 5 times the ‘Obtain a new QR’ button
    Displayed on the portal page.

    4.- Scan the QR Code.

    5.- Enter the OTP generated from the App to the web portal page.
    6.- Click ‘VERIFY OTP’

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 6 of 13


    Login page and OTP authentication

    Every time you login use Google Authenticator OTP to complete access

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 7 of 13


    Work Order ticket creation

    ● On you home Page, Select the icon “CREATE NEW TICKET”

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 8 of 13


    Work Order ticket creation
    ● Fill all the Work Order details and add all necessary comments such as the scope of work. Once done
    Click on Submit

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 9 of 13


    Work Order ticket creation
    ● After the Work Order is created, task will appear under the User Dashboard

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 10 of 13


    Work Order ticket creation
    ● Click on the Dashboard button and select the task in matter.
    ● The open Task will show the Status of the Reports Precheck/ Status check / Post check. For Precheck
    the report will be automatically executed on the back end when the Work Order is open.
    For Status check and Post check , user is allowed to Generate the report when needed by clicking on
    EXCECUTE. When the report generation is complete, tool will reflect the status of it.

    NOTE: Status check report and Post check will provide the current status of the site, and a report will be
    sent on email. This feature was created for the GC to have an update of the node without the need to
    request it from the remote support Engineer, However Final Post check Verification needs to be generated
    and verified by Ericsson, and only Ericsson can release the crew from site.
    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 11 of 13
    Work Order ticket creation
    ● Once the Activity is Complete, Click on “Close Ticket”. After that Work Order tasks will be remove
    from your dashboard

    | EJESDEL Jesus Del Rio R | Uen | 2023-04-27 | Open | Page 12 of 13

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