Citizen Charter January 2022
Citizen Charter January 2022
Citizen Charter January 2022
CITIZEN'S CHARTER
VISION
The Ministry of Parliamentary Affairs strives to provide comprehensive and quality services
to a Body of Citizens comprising, the Parliament and its Members as well as
Ministries/Departments and other Organizations of Government of India and State Governments.
MISSION
Taking initiatives through organizing of conferences, youth parliament etc. for increasing
awareness about the Parliamentary system with a view to strengthening the roots of
democracy.
BODY OF CITIZENS
Members of Parliament
Educational institutions
SERVICES
Forwarding the list of matters of urgent public importance raised under Rule 377 in Lok
Sabha and Special Mentions in Rajya Sabha, weekly, and follow up action regarding
expeditious replies to the pending matters.
Conducting Orientation Courses in Parliamentary Practices and Procedures for the Officers
of (i) Central government ministries/departments; and (ii) State governments/Union
territories.
Providing universal access to legislative related business of all the Ministries and
Departments once National E-Vidhan Application (NeVA) is implemented in two houses of
Parliament.
Intimation of decision of the Government on the summoning and prorogation of the Houses
of Parliament.
Any other liaison work, as may be required from time to time between the Houses or their
Secretariats, with the Government.
Role based NeVA Platform proposed for end to end integration with provision of publishing
all Government & House businesses at NeVA platform electronically.
3. To Members of Parliament
Framing and amending, as may be required from time to time, legislation in respect of
salaries, allowances and amenities of Members of Parliament, the leaders of opposition and
leaders and whips of various parties/groups in Parliament
Intimating them on the fulfilment of assurances made by Ministers in the House during
matters raised by the Members either through Questions or during the course of debates in
the House.
5. To Educational Institutions
'Youth Parliament Schemes' are being organized by the Ministry for the Organizations such
as the Kendriya Vidyalaya Sangathan, Navodaya Vidyalaya Samiti, Universities/colleges and
States/UTs for organizing 'Youth Parliament Competitions' in their schools by:
Conducting Orientation Courses for providing information and material to teachers and
other resource person/coordinators on conduct of the Competitions in their educational
institutions
Providing financial assistance to certain organization for the conduct of the Competitions.
Maintaining the web-portal of National Youth Parliament Scheme (NYPS) through which
all recognized educational institutions of the country can participate.
ACTIVITIES
The work in the Ministry of Parliamentary Affairs is organized in the following divisions:
Legislative
Youth Parliament
Administration
Research
The Ministry has also set up a Grievances Redressal Cell to look into the grievances of the
Body of Citizens we serve relating to the functioning of the Ministry of Parliamentary Affairs.
Additional Secretary in the Ministry, whose particulars are given below, has been designated as
Director of the Grievance Redressal Cell:-
Contact our Divisional Heads, as per details given below, to obtain the services listed in
the Annex.
Adhere to the prescribed procedures and time schedules before forwarding their proposals.
Visit our website (http://mpa.gov.in) for further details.
Additional Secretary,
Ministry of Parliamentary Affairs,
87, Parliament House,
Nodal Officer for Citizen’s Charter New Delhi-110001
Tel : 23017893, 23034734,
Fax :23792067
e-mail: asmpa@gov.in
Secretary,
Ministry of Parliamentary Affairs,
40, Parliament House,
Head of the Ministry New Delhi-110001
Tel : 23017663, 23034644,
Fax :23017726
e-mail: secympa@nic.in
COMMITMENTS
It is our endeavour to provide timely and proper service in respect of the activities
undertaken by us. In respect of various activities, the commitments from our side and our
expectations from the Body of Citizens are as under:
LEGISLATIVE – I SECTION
1. Dates of summoning and prorogation of the two Houses of Parliament and dissolution of the
Lok Sabha
2. Planning and co- ordination of legislative and other official business for both the Houses.
3. List of Government Business for both the Houses
4. Statement on Government Business by Ministers of Parliamentary Affairs in the Lok Sabha and
the Rajya Sabha.
5. Seeking time allocation from BACs to the Government Business in two Houses and allocation
of Government time in Parliament for discussion of Motions given notice of by Members.
6. Nomination of Members for Select and Joint Committees on Bills.
7. Government’s stand on Private Members’ Bills and Resolutions.
8. Secretarial assistance to the Cabinet Committee on Parliamentary Affairs.
9. Co-ordination regarding the material of this Ministry for inclusion in the President’s Address
10. Ordinances - their laying and other related correspondence
11. Simultaneous laying of papers and documents in both Houses of Parliament.
12. General directions for the guidance of Ministries in the preparation of their Annual Reports
13. Preparation of a Directory showing telephone numbers and addresses of Officers dealing with
Parliamentary work in various Ministries/Departments
14. Maintenance of statistics relating to Parliament Questions addressed to the Ministry
15. Recommendations of a general nature of the Committees on Papers Laid on the table of the Lok
Sabha and the Rajya Sabha.
16. Calling Attention Notices- forwarding notices to the Ministries/Departments in respect of the
Rajya Sabha only
17. Allotment of rooms to Ministers in Parliament House
18. Keeping a watch on the day-to-day progress of business transacted by the two Houses of
Parliament by deputing Parliament Assistants in Official Galleries of the Houses.
19. Recommendations of the Rules Committee of the Lok Sabha and the Rajya Sabha.
20. Maintenance of a complete and up-to-date statistical record about the discussion and debates on
legislative, financial and other miscellaneous matters in each session of both the Houses of
Parliament to be utilized at the time of the preparation of the Annual Report of the Ministry
21. Coordination of work relating to States under President’s Rule.
22. Preparation of roster for attendance of Ministers in the Lok Sabha and Rajya Sabha
23. Vote of Confidence in the Council of Ministers
24. The Government of India (Allocation of Business) Rules, 1961
25. Appointment of Speaker pro tem and other persons before whom Members can subscribe oath
or affirmation.
26. Appointment of the Leaders of Lok Sabha and Rajya Sabha
27. Receipts received under RTI Act, 2005
LEGISLATIVE – II SECTION
1. Determination of Policy and follow-up action in regard to matters raised under Rule 377 in Lok
Sabha and by way of Special Mentions in Rajya Sabha.
7. Cutting out of Press Clippings on important topics from the daily News-papers.
8. Regular examination of the grievance columns of daily newspapers for their redressal by this
Ministry.
COMMITTEE SECTION
1. Appointment of Members of Parliament on Committees and bodies set up by Government.
3. Constitution and functioning of Informal Consultative Committees for various Railway Zones.
7. Issuing of agenda notes in English and Hindi, minutes of the meetings, action taken reports on
the minutes and notices regarding meetings to the Members.
8. Arranging for various facilities in the Committees Rooms such as Chairs, Air-conditioning,
Sound System etc.
10. Maintenance of name plates of Members which are placed in front of Members during the
Committee meetings.
PROTOCOL AND WELFARE SECTION
3. In the unfortunate event of passing away of the Member to take up the work of transporting the
dead body according to the wishes of the family of the deceased and to render all assistance
that may be required by them. Embalming of body, arrangement of coffin, arranging of death
certificate and police clearance. Arrangement of wreath for paying homage to the deceased
Member and transportation of body to Airport/Railway Station for onward journey to the place
of late rites.
5. To assist the nodal Ministries for receiving the MPs on important national occasions like
Investiture ceremonies, oath-taking ceremonies of high dignitaries including President-elect
and co-ordination for issuance of passes to MPs. Ushering in duties during various national
occasions like Independence day, Republic Day, and Beating Retreat ceremony etc.
10. Work relating to sending government sponsored delegation of Members of Parliament abroad
and also receiving similar foreign delegation in India under exchange programme.
11. Transport arrangements (DTC services) for MPs in case of late sittings of Parliament beyond
10.00 p.m.
2. Uploading relevant extracts of the assurance on the OAMS (Online Assurances Monitoring
System) portal (oams.nic.in) for implementation by Ministries/Departments within the
presented time-limit of three months. Two Secretariats of Parliament also utilize the OAMS
portal for their information/record.
7. Maintenance of copies of sets of Implementation Reports laid on the Table of the House.
8. Processing the Reports of the Committee on Government Assurances and communicating the
decisions/observations of the Committee to Ministries/Departments for compliance.
YOUTH PARLIAMENT SECTION
1. Conducting Youth Parliament Competitions in Schools under the Govt. of NCT of Delhi and
NDMC.
6. Providing financial assistance to States / UTs for organizing Youth Parliament Competitions.
7. Maintaining the web-portal of National Youth Parliament Scheme through which all
recognized educational institutions of the country can participate.
MEMBERS' EMOLUMENT SECTION
(b) To examine cases of facilities/amenities to MPs in connection with the above and to
seek Law Ministry’s advice etc. from time to time.
(c) Preparation of note in regard to Government’s stand on the Agenda of the meeting of
the Joint Committee on Salary and Allowances of Members of Parliament.
(e) Advice to Ministries/State Govts. regarding TA/DA entitlement of MPs for attending
meetings of Govt. Committee.
3. Administration of the Salaries and Allowances of Officers of Parliament Act, 1953 and the
rules framed thereunder.
4. The Leaders and Chief Whip of Recognised Parties and Groups in Parliament (Facilities)
Act, 1998 and rules made thereunder.
5. Meeting of the Minister of Parliamentary Affairs with Chief Whips of various political
parties in Parliament.
8. Dealing with the Court cases in which Secretary, Ministry of Parliamentary Affairs is made
respondent.
9. Miscellaneous correspondence.
HINDI ANUBHAG
4. Follow-up action on the instructions issued by Deptt. of Official Language (M/o Home Affairs)
from time to time.
8. Progressive use of Hindi - Compilation of quarterly Report received from all the Sections and
forward this report to the Department of Official Language.
9. Prepare Annual Programme for use of Hindi on the basis of programme issued by the
Department of Official Language and following up its implementation in the Ministry.
10. Hindi Salahkar Samiti of the Ministry - Constitution, arrangement for half yearly meetings,
preparation of minutes and to take follow-up action on the decisions taken in its meetings.
13. Correspondence with MPs regarding progressive use of Hindi in the Ministry.
15. Compilation and providing data regarding progressive use of Hindi in the Ministry to-
(a) Parliamentary Committee on Official Language.
(b) Department of Official Language.
16. Implementation of various incentive schemes for progressive use of Hindi i.e. cash prize for
original Noting-Drafting in Hindi etc.
17. Nominating employees of the Ministry on various Hindi trainings organized by Department of
Official Language.
3. Study and preparation of Brochures on various Parliamentary matters which have historical or
reference value;
5. Preparing notes and references material on various Parliamentary issues and constitutional
matters (excluding court cases);
6. Drafting speeches and talking material for Ministers for use at various Parliamentary forums;
7. Selection of Reference Books, Manual, Brochures and maintenance of the in-house Library;
8. Matters relating to Office of Profit and Powers, Privileges and Immunities of Members of
Parliament.
11. Ensuring in coordination with the concerned Section that the contents provided on the website
of the Ministry are up-to-date;
1. Rolling out of National e-Vidhan Application (NeVA) at 37 Houses across country to make
their functioning paperless.
2. Coordination with technical team of NeVA & NIC for design & development of Software.
3. Conducting Orientation Courses for State Legislatures, NIC officials & State Government
Department Officials for adoption of NeVA.
4. Coordination with Two Houses of Parliament for adoption of NeVA.
5. Running of Central Project Monitoring Unit (CPMU).
6. Organization of regular Training Courses for State Legislatures at CPMU as part of Capacity
Building for adoption of NeVA.
7. Facilitation of Members of Legislature in adopting NeVA for their day to day house businesses.
8. Training to the legislature secretariat to make them handy of NeVA platform.
9. Correspondence with the state for NeVA implementation.
10. Providing Financial Assistance to the NeVA implementing States/UTs.
11. Maintenance of NeVA Website home page, Mobile Application & MyNeVA portal.
12. Preparation of Training Module for use of State Legislatures.
13. Documentation of Project Modules of NeVA
14. Consultation with State Legislatures & Parliament of India for further development of National
e-Vidhan Application (NeVA).
15. Web and Mobile help line for providing support to Legislatures.
16. Resolution of issues arising while working on NeVA platform.
17. Coordination with NICSI regarding hiring of manpower & procurement of Services.
18. Coordination with Maintenance team of Data Servers deployed at Shastri Park, New Delhi.
19. Certification and Security audits of NeVA public website and Secure Portal.
20. Coordination with NIC for organization of Video Conferencing Trainings.
21. Study of existing IT systems across legislatures for design and development of NeVA Modules
for full utilization of the capabilities available.
22. Preparation of Detailed Project Reports, Guidelines, MoUs, Gap Analysis reports.
23. Review of technical and financial progress of Project at Centre and State level.
24. Guidance to State Legislatures regarding Business Process Amendments required in Acts,
Rules & Regulation for implementation of NeVA.
25. Planning for electronic, print media, Audio & Video for wider publicity of NeVA.
26. Approval of DPR of State Legislatures at Central Level.
27. Examination of specific request from State Legislature regarding changes in sanctions and to
make recommendations thereon for consideration by the Empowered Committee.
28. Advance action regarding completion of the project, establishment of facilities, its utilization
and transfer of know how etc. for successful replication.
29. Review the deliverables of the agencies involved and amends the deliverables of required
keeping in view the project objective.
30. Coordination in setting up of NeVA Kendra (e-Learning/Facilitation Centre) in each state
Legislature for regular training programme on various modules of NeVA.
31. Any other work assigned by competent authority.
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