BPO > Virtual Assistant

How our VA’s help achieve efficiency and savings

December 2023
 MotivIT Group: Key Facts
2005 2014 2018 2023
Tim Low, PMP Derick Bowker Enhanced professional • Rebranded to SOLUTIONaaS Acquisition of OnKey IT Achieved SOC 2 Type II
services portfolio to meet • Setup regional operations in Shanghai, PR China Solutions Certification
CHIEF EXECUTIVE OFFICER FOUNDER & CHAIRMAN
enterprise standards • Expansion of Global Service Center in Philippines

ORGANIZATION ESTABLISHED ENHANCED OFFSHORE REBRANDED GROWTH ACQUISITION UPGRADED ACHIEVEMENT

STRUCTURE

2002 Started as ZerOne Solutions, 2008 Established offshore IT 2016 • MotivIT Group holding company 2022 Newly built Global Service Center in Philippines
providing top-notch managed outsourcing facility for formation
services for SMBs cost-effective remote • Acquisition of SOLUTIONaaS and Manyi
support Information Technology (SH) Co., Ltd.

MotivIT is a dynamic and innovative global services organization headquartered in Silicon Valley.
Our advanced technology solutions allow us to offer a wide range of services, including
Information Technology Outsourcing and Business Process Outsourcing. We provide fast and
precise solutions to meet your IT and business needs, ensuring seamless operations and
COMPANY
PROFILE leveraging the latest advancements in AI technology.

100+ 5000+ 100+

EMPLOYEES ENDPOINTS CUSTOMERS

North America Headquarters

Our clients around the world 2880 Zanker Rd., Suite 203,
• USA • India San Jose, California, 95134, USA

Philippines Netherlands Asia Pacific Office

GLOBAL
• •
Our Locations 22/F, 568 Hengfeng Road,
• Malaysia • Singapore
PRESENCE Jingan District, Shanghai, 200070, PR China
• Australia • Pakistan
• China • South Africa Global Service Center
JTB Hub, Purok 1, Brgy. Baloc,
Santo Domingo, Nueva Ecija, 3133, Philippines
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Global Presence

GLOBAL SERVICE CENTER

• Entire site & premises wholly owned and operated
by MotivIT, round the clock
• Ensures uninterrupted service and support
• Geographically flexible to cater to clients worldwide PHILIPPINES

ASIA PACIFIC OFFICE

• Strategically located in Shanghai, PR China
• Enhanced relationships with regional clients in a
2880 ZANKER RD, SAN JOSE, CA 95134
diverse and dynamic market
• Tailoring services to meet local market demands
NORTH AMERICA HEADQUARTERS SHANGHAI
• Based in Silicon Valley, the global epicenter of innovation
• Proximity to major technology companies and startups
• At the center of industry trends and emerging technologies

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 In-depth Information Security
NETWORK PROTECTION WORKSTATIONS

Each of our locations are equipped with All support agent personal computers
firewalls and network restrictions in-place. (PCs) have USB ports disabled to prevent
These measures assist in ensuring our data theft. Also, industry-standard
customers data is only available and antivirus and anti-malware software are
accessible to authorized personnel. installed on all machines including
employee monitoring software.

Global Service Center TELEPHONY SYSTEM TALENT & WORKFORCE

Located in the Philippines, our 24/7 Global Service Center (GSC) utilizes With our 3CX proprietary, our phone system We believe hiring the right people and
state-of-the-art technologies & processes to deliver a consistently superior provides an advanced unified providing them with on-going training is
experience for our clients throughout their engagement with us. communications with integrated the key to success. All our employees are
conferencing and webmeeting for our agents thoroughly screened and local
• Zero downtime with robust Disaster Recovery measures in place to interact better with our clients. background checks conducted to
• High-speed internet connectivity through redundant carriers utilizing maintain a safe and secure environment.
latest channel bonding technology for enhanced network reliability
• 165kVA generator onsite with automatic transfer switch capability SUPPORT OFFICE VISITORS
during emergencies and utility power outages
• Total data security via limited access rights, enterprise grade firewalls & No writing utensils or materials are permitted No visitors are allowed in the Global
workforce monitoring software deployed across all workstations in the Global Service Center. Similarly, no Service Center unless authorized by
• Mandatory NDA and confidentiality agreements for all employees personal electronic devices such as executive management. Vendors and
• Local security and maintenance team onsite with 24/7 CCTV cellphones are allowed in the premises. All contractors must fill up a visitor sheet
surveillance key premises have 24/7 CCTV cameras in with their information and be escorted at
• Proximity to highly skilled university graduates and talent pool operation as well. all times while onsite.

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Data Security and Compliance
MotivIT’s commitment to robust cybersecurity and compliance is evident through our
SOC 2 Type II certification. This attests to our dedication towards data security and
privacy, ensuring your sensitive information is handled with the utmost protection. From
proactive threat monitoring to thorough risk assessment, we prioritize your security and
compliance, empowering your business to thrive confidently in today's digital landscape.

Observation Period: March 10, 2023 to June 11, 2023

Trust Service Criteria: Security, Availability & Confidentiality
Compliance Platform: Sprinto
Auditor: Prescient Assurance, LLC

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 Global Customers: Diverse Clientele
TECHNOLOGY HEALTHCARE MANUFACTURING GOVERNMENT

TECHNOLOGY HEALTHCARE MANUFACTURING MISCELLANEOUS

CONSUMER GOODS

LOGISTICS

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Strategic
Partnerships
MotivIT has fully integrated technology partnerships
with these best-in-class vendors and remains
completely vendor-neutral ensuring as a client you
receive the right representation and most competitive
pricing for all services.

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 MANAGED IT SERVICES
• Servers & Networks • IT Compliance • Virtual CIO • Workforce Monitoring

• Business Continuity & Disaster

• Managed SOC • Project Management • Cybersecurity
Recovery

NETWORK OPERATIONS CENTER

Information • 24/7 Support

(T1/T2/T3 & White Label)
• Network Monitoring • Custom Incident Response

Technology GLOBAL SERVICE DESK

Outsourcing • Tiered Support

(T1/T2/T3 & White Label)
• Service Desk Dispatcher • Procurement

MotivIT delivers professional expertise in

CLOUD SERVICES
Managed IT Services, Global Service • Microsoft Azure • Data Management • Microsoft 365
Desk, Network Operations Center, • Virtualization Services • Hosting & Private Cloud • SASE / SD-WAN
Cloud Services, Software Development
and also Business Process Outsourcing SOFTWARE DEVELOPMENT
by assuring superior technology & • Content Management • Web/Applications Development • Mobile Apps

process integration with continuous • UI/UX Design • Systems Development

innovation and quality.

BUSINESS PROCESS OUTSOURCING

• Customer Service & Technical Support • Data Entry & Transcription Services • Social Media Management

• Virtual Assistants, Live Chat • Creative Services & Graphics Design • Remote IT Staffing

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 Overview of
BPO – Virtual Assistant
• A Virtual Assistant (VA) is a skilled professional who offers remote
administrative, creative, or technical support to businesses or individuals.

• MotivIT’s VAs are equipped with the necessary skills and expertise to
improve operational efficiency, patient experience, and access to information.
They free up staff time, streamline processes, and contribute to a more patient- General Capabilities:
centered healthcare environment.
 Comprehensive Support: Our virtual assistants cover diverse
Enhanced healthcare needs, handling medical specialties and
efficiency Highly Cost-
and reduced effective Improved administrative tasks.
administrativ patient
Compliance e burden engagement  Patient Interaction: We assist with patient inquiries,
and security and appointment scheduling, and provide healthcare information.
satisfaction
 Scalable Healthcare Solutions: Customize our virtual assistant
No additional Increased
services to your healthcare organization's needs, adjusting to
equipment patient safety
changing demand.
 Continuous Performance: Maintain peak healthcare operations

Virtual with our virtual assistants, minimizing disruptions and ensuring

Improved Improved
Patient Care Assistant Data Analysis seamless services for patients and staff.
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Rising Popularity of VA's Among Healthcare Consumers

Personalized Digital
Care Health Tools

Consumers are increasingly seeking The demand for digital health tools is
personalized healthcare experiences tailored to rising as consumers seek convenient
ways to manage their health.
their specific needs and preferences.

Access to Consumer Patient-Centered

Information Feedback and Approach
Consumers are becoming more proactive in Ratings Consumers want healthcare systems that
managing their health and are demanding Consumers are relying on online reviews, prioritize patient-centered care, where
easy access to accurate and comprehensive ratings, and feedback from other patients their opinions, preferences, and concerns
health information. Also, consumers are to inform their healthcare decisions. are heard and taken into account during
demanding greater convenience and medical decision-making.
accessibility in healthcare delivery.
Virtual Assistant Solutions for Healthcare Sector
BPO Services for Every Need
MotivIT seamlessly integrates Virtual Assistant services into our top-tier, Business Process Outsourcing (BPO) solutions. Our BPO services has successfully served
a wide-ranging clientele across various industries, including:

TECHNOLOGY HEALTHCARE MANUFACTURING GOVERNMENT

MotivIT enhances tech companies MotivIT ensures compliance and MotivIT BPO services facilitate MotivIT supports cost efficiencies
efficiency through specialized BPO security for healthcare efficient communication and for government agencies by
services, offering advanced organizations with BPO services, coordination for manufacturing outsourcing non-core functions,
solutions and streamlined empowering professionals to focus companies with international allowing strategic resource
processes for seamless adaptation on patient care while optimizing operations. allocation. Our BPO services
to market dynamics. costs through streamlined prioritize secure data handling,
administrative processes. ensuring compliance and
safeguarding sensitive information.

Our expert solutions play a crucial role in assisting various companies on a daily basis, ensuring they effectively meet the unique needs of their customers.

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 Reduced Staffing Costs - Healthcare organizations can eliminate the need to hire
and maintain in-house receptionists or administrative staff.

Elimination of Infrastructure Costs - Setting up and maintaining a physical front

desk requires office space, equipment, furniture, and other infrastructure

Cost Savings in Technology Investments - Healthcare organizations can benefit

Significant
from access to advanced systems without incurring the upfront costs of purchasing,
implementing, and maintaining such technology themselves.

Cost Benefits Improved Resource Allocation - Outsourcing the virtual front desk allows
healthcare providers to reallocate resources and focus on core medical activities.

Reduced No-Shows and Cancellations - This can have a positive impact on

revenue by maximizing appointment utilization and reducing lost revenue due to
missed appointments.

Enhanced Revenue Cycle Management - A well-managed virtual front desk can

improve the revenue cycle by efficiently handling patient inquiries, billing
questions, and insurance verification.

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 Getting Started
To enhance your experience with our services, we follow a detailed process that focuses on understanding your unique needs thoroughly.
This approach enables us to customize our offerings, ensuring they align perfectly with your requirements and deliver a personalized,
efficient service.
PHASE 2 PHASE 4

PHASE 1 QUOTE PREPARATION PHASE 3 SERVICES DELIVERY

INFORMATION GATHERING • Quotation or RFP are prepared

ONBOARDING • Coordinate the effective
and sent for your review based delivery of Virtual Assistant
• Conduct in-depth discussions on the insights collected • A 30-day onboarding process services
with you to gather essential during information gathering is initiated upon as soon as • Regularly communicate with
information about your • Optionally, schedule follow-up greenlight is obtained you to ensure tasks are being
business, objectives, pain discussions with our SMEs to • Provide detailed instructions executed as per your
points, and specific needs answer any remaining on how to collaborate with the expectations
• Understand your unique questions you may have Virtual Assistant, set up • Monitor progress, address any
requirements and challenges communication channels, and challenges, and collect
to tailor the Virtual Assistant share access to relevant tools feedback to continuously
service effectively and platforms. refine the service delivery and
• Assigning of dedicated Client maintain a high level of client
Success Manager as your satisfaction
single-point-of-contact (SPOC)

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 30-Day Onboarding Process
Acknowledging that businesses value reassurance in their BPO service requirements, our aim is to streamline the onboarding process while
consistently upholding stringent quality standards.

SECOND WEEK FOURTH WEEK

FIRST WEEK TRAINING THIRD WEEK ON-GOING

PROVISIONING I. Training GO-LIVE

I. 30 Day Business Review
II. Review Meeting
I. Getting Started I. Start of Services
II. Systems Preparation
III. Welcome Email
IV. Meet the Team
V. Know your Client
VI. Obtaining Access

Note: Most clients will complete the above processes (Phase 1 & 2) within 30 days or less. Adjustments are made
to the expected Go-Live date depending on their state of readiness.
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 WHY CHOOSE US
BPO Services, Our proven experience and dedication to the healthcare sector make us a reliable and

by MotivIT! valuable partner for healthcare organizations looking to streamline administrative tasks
and improve overall operational efficiency.
MotivIT stands out as more than your typical Business
Process Outsourcing (BPO) provider – we're a pioneering 1. Healthcare Industry Expertise: MotivIT has a proven track record of providing
MANAGED
force in global BPO services. Operating on a worldwide scale, IT SERVICES
tailored IT solutions to various industries, including healthcare. Our in-depth
backed by cutting-edge infrastructure, and supported by a understanding of the specific challenges and regulatory requirements faced by
skilled offshore team, we're not just revolutionizing BPO; healthcare organizations allows us to offer specialized support and address industry-
we're shaping its future! specific needs.
GLOBAL
SERVICE
Your business success is our priority, and with MotivIT, it's not DESK
2. Data Security and Compliance: Given the sensitive nature of healthcare data,
just about outsourcing – it's about transforming the way you security and compliance are of utmost importance. MotivIT has a strong focus on data
do business on a global scale. security, employing robust encryption, access controls, and adherence to industry
standards such as HIPAA (Health Insurance Portability and Accountability Act)
compliance. This ensures that patient information remains protected and confidential.

3. Cost-Effectiveness: Outsourcing virtual assistant services from MotivIT can

significantly reduce operational costs for healthcare organizations. By avoiding the
expenses associated with hiring and training in-house staff, organizations can allocate
their resources more effectively and invest in critical areas of patient care and medical
advancements.
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 Skills & Responsibilities
Superior Customer
 Escalate calls and answer inquiries
Service
How MotivIT VAs can help  Manage emails and contact list
you  Email triage
 Create reports and documentations as
Data Privacy and assigned
Attention to Detail Security
Knowledge  Appointment Scheduling and follow-up
 Patient Registration and check-in
 Billing and Payments
 Follow-up and Patient Engagement
Time Management
Communication  Pre-Visit Checklists
Skills
 Surveys and Feedback
 Handling New Patient Forms
 EHR data entry and information
Technical management
Skills  Benefits Verification
 Prior Authorization Assistance
 Maintain patient confidentiality and adhere
to HIPAA guidelines
 The Power Behind Our VA's Service!

Why is our VA's service successful?

 The Future Looks Bright with
Virtual Assistant
The future of the healthcare sector is virtual!

The positive impact of virtual assistants is felt across

the industry, providers, and patients. As the
technology continues to develop, the future looks
bright.

Don't be left behind, get virtual assistants for your

healthcare setting today.
 Success Stories: Pacific Gynecology and Obstetrics Medical Group
THE CHALLENGES
THE SOLUTION
To meet their increasing demand, they are seeking a
service provider to outsource their needs to focus more To successfully overcome the challenges faced by PGOMG,

on delivering the best for their patients. The following MotivIT strategically implemented a range of solutions to
Pacific Gynecology and Obstetrics Medical Group
are their specific challenges: handle their administrative and IT needs, allowing them to
(PGOMG) is a leading Bay Area medical group
• Managing patient calls, emails, and scheduling focus on delivering the highest level of patient care
specializing in OBGYN care. Their services include
efficiently can become overwhelming. possible. The solutions provided are as follows:
gynecological care, obstetrics, and fertility
• The nature of medical practice involves tasks that
evaluations, all delivered with a commitment to the
require immediate attention and assistance. • Business Process Outsourcing > Virtual Assistant
highest quality of medical care.
• They need a provider who can anticipate and • Managed IT Services

address IT issues before they lead to significant

BUSINESS NEED: disruptions.
Given the nature of the services they provide, they • Securing highly sensitive intellectual property &
need a reputable service provider that will help data.
them for the following:
• Reliable Virtual Assistant to efficiently
manage and take care of their calls and other THE RESULTS
administrative tasks.
• Responsible for administering their overall IT • Successfully shifted their IT management to MotivIT,
• Having a Virtual Assistant brings cost savings, operational
allowing them to concentrate more on patient care and
infrastructure, ensuring minimal-to-zero efficiency, and scalability to PGOMG, enhancing customer
services, ensuring an enhanced patient experience.
downtime, outages, and secure infrastructure. service and overall satisfaction.
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.
Frequently Asked Questions
What makes MotivIT different?
MotivIT offers specialized BPO solutions, prioritizing proactive problem-solving and client partnerships to enhance
profitability. With a focus on cutting-edge technology, global reach, and stringent security, we provide tailored solutions for
sustainable growth.

What kind of customer support can we expect?

Customer service excellence remains a cornerstone of our BPO offering. Anticipate a responsive, knowledgeable, and
dedicated support team accessible via phone, email, or chat. We also provide regular updates, reports, and strategic reviews
to ensure you are well-informed about your outsourced business processes.

Can you customize services based on our specific needs?

Absolutely. We recognize that every business has unique BPO requirements and challenges. We initiate the process with a
comprehensive assessment of your existing business processes and needs, allowing us to tailor our BPO services accordingly
to provide maximum value and efficiency to your operations.

How are BPO Services billed?

We understand that predictability is essential for budgeting purposes, which is why we typically bill our services on a flat-rate
monthly basis. This approach allows you to anticipate costs and not be surprised by unexpected charges.

Can we scale services based on our evolving business needs?

Certainly. Our BPO services are designed with flexibility to accommodate your business's growth and changing
requirements. As your needs evolve, we can reassess and adjust the BPO services provided, ensuring the right scale and
scope to support your operations effectively.
 Let us know when ready to start your journey!

WEBSITE PHONE EMAIL SOCIAL

www.motivit.com +1 877-350-3300 sales@motivit.com linkedin.com/company/motivit