Travel Past Paper
Travel Past Paper
Travel Past Paper
BUSINESS 9609/23
Paper 2 Data Response October/November 2022
MARK SCHEME
Maximum Mark: 60
Published
This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the
examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the
details of the discussions that took place at an Examiners’ meeting before marking began, which would have
considered the acceptability of alternative answers.
Mark schemes should be read in conjunction with the question paper and the Principal Examiner Report for
Teachers.
Cambridge International will not enter into discussions about these mark schemes.
Cambridge International is publishing the mark schemes for the October/November 2022 series for most
Cambridge IGCSE™, Cambridge International A and AS Level components and some Cambridge O Level
components.
These general marking principles must be applied by all examiners when marking candidate answers.
They should be applied alongside the specific content of the mark scheme or generic level descriptors
for a question. Each question paper and mark scheme will also comply with these marking principles.
• the specific content of the mark scheme or the generic level descriptors for the question
• the specific skills defined in the mark scheme or in the generic level descriptors for the question
• the standard of response required by a candidate as exemplified by the standardisation scripts.
Marks awarded are always whole marks (not half marks, or other fractions).
• marks are awarded for correct/valid answers, as defined in the mark scheme. However, credit
is given for valid answers which go beyond the scope of the syllabus and mark scheme,
referring to your Team Leader as appropriate
• marks are awarded when candidates clearly demonstrate what they know and can do
• marks are not deducted for errors
• marks are not deducted for omissions
• answers should only be judged on the quality of spelling, punctuation and grammar when these
features are specifically assessed by the question as indicated by the mark scheme. The
meaning, however, should be unambiguous.
Rules must be applied consistently, e.g. in situations where candidates have not followed
instructions or in the application of generic level descriptors.
Marks should be awarded using the full range of marks defined in the mark scheme for the question
(however; the use of the full mark range may be limited according to the quality of the candidate
responses seen).
Marks awarded are based solely on the requirements as defined in the mark scheme. Marks should
not be awarded with grade thresholds or grade descriptors in mind.
a DO credit answers which are worded differently from the mark scheme if they clearly
convey the same meaning (unless the mark scheme requires a specific term)
b DO credit alternative answers/examples which are not written in the mark scheme if they
are correct
c DO credit answers where candidates give more than one correct answer in one
prompt/numbered/scaffolded space where extended writing is required rather than list-type
answers. For example, questions that require n reasons (e.g. State two reasons …).
d DO NOT credit answers simply for using a ‘key term’ unless that is all that is required.
(Check for evidence it is understood and not used wrongly.)
e DO NOT credit answers which are obviously self-contradicting or trying to cover all
possibilities
f DO NOT give further credit for what is effectively repetition of a correct point already
credited unless the language itself is being tested. This applies equally to ‘mirror
statements’ (i.e. polluted/not polluted).
g DO NOT require spellings to be correct, unless this is part of the test. However spellings of
syllabus terms must allow for clear and unambiguous separation from other syllabus terms
with which they may be confused (e.g. Corrasion/Corrosion)
3 Calculation questions:
• The mark scheme will show the steps in the most likely correct method(s), the mark for
each step, the correct answer(s) and the mark for each answer
• If working/explanation is considered essential for full credit, this will be indicated in the
question paper and in the mark scheme. In all other instances, the correct answer to a
calculation should be given full credit, even if no supporting working is shown.
• Where the candidate uses a valid method which is not covered by the mark scheme,
award equivalent marks for reaching equivalent stages.
• Where an answer makes use of a candidate’s own incorrect figure from previous working,
the ‘own figure rule’ applies: full marks will be given if a correct and complete method is
used. Further guidance will be included in the mark scheme where necessary and any
exceptions to this general principle will be noted.
4 Annotation:
• For point marking, ticks can be used to indicate correct answers and crosses can be used
to indicate wrong answers. There is no direct relationship between ticks and marks. Ticks
have no defined meaning for levels of response marking.
• For levels of response marking, the level awarded should be annotated on the script.
• Other annotations will be used by examiners as agreed during standardisation, and the
meaning will be understood by all examiners who marked that paper.
MARKING PROCESS
1 Mark strictly to the FINAL mark scheme, applying the criteria consistently and the general
marking principles outlined on the previous page.
2 If you are in doubt about applying the mark scheme, consult your Team Leader.
3 Mark at a steady rate through the marking period. Do not rush, and do not leave too much until
the end. If you anticipate a problem in meeting the deadline, contact your Team Leader
immediately and the Examiners’ Helpdesk.
4 Examiners will prepare a brief report on the performance of candidates to send to their Team
Leader via email by the end of the marking period. The Examiner should note strengths seen in
answers and common errors or weaknesses. Constructive comments on the question paper,
mark scheme or procedures are also appreciated.
MARKING SPECIFICS
Crossed out work
1 All of a candidate’s answers, crossed out or not, optional or not, must be marked.
2 The only response not to be marked is one that has been crossed out and replaced by another
response for that exact same question.
3 Consequently, if a candidate has crossed out their response to an optional question and gone on
to answer a different optional question then both attempts must be marked. The higher mark will
be awarded by the system according to the rubric.
Annotation
1 Every question must have at least one annotation e.g. <NAQ> if it is an NR and <X> or <seen> if
0 marks are awarded.
2 Every page of a script must have at least one annotation e.g. <BP> for a blank page.
Knowledge Marks
A correct definition 2
No creditable content 0
1(a)(ii) Explain the term ‘above the line promotion’ (line 6). 3
Note: Do not award C mark unless A and B marks have been awarded.
Content
Above the line promotion is the use of media to promote a business and
reach out to the target consumers.
Tv advertising A and B 2
1(b)(i) Refer to Table 1.1. Calculate the break-even number of customers for 3
Venue B.
Rationale Marks
Formula 1
No creditable content 0
Content
Fixed Costs
= $14
Price – VC per unit (contribution)
$2000
= 142.9
$14
Answer = 143 customers (3) allow 142.88, 142.9
OFR
0 No creditable content 0
Note: OFR from answer to Q1(b)(i)
Content
• Shows how many customers are needed at each venue (venue B = 143
OFR) so that PM can start making a profit from each venue.
• Helps PM to see which venues are likely to be most profitable (venue B
is most profitable).
• Shows PM the likely margin of safety for future venues (venue B MOS =
457 OFR).
• PM can model different prices for different venues and make sure a
minimum level of profit is gained.
ARA
Exemplar Mark Rationale
Knowledge
and Analysis
Level Marks Marks
Application (4 marks)
(4 marks)
2b Shows 4 Developed 4
DEV + DEV
APP + APP
understanding analysis of two
of two advantages of
advantages of training in
training in context
context
2a Shows 3 Developed 3
understanding analysis of one
DEV
of one APP advantage of
advantage of training in
training in context
context
1b Shows 2 Limited 2
AN + AN
knowledge of analysis of two
K+K
two advantages of
advantages of training
training
1a Shows 1 Limited 1
knowledge one analysis of one AN
K
advantage of advantage of
training training
0 No creditable content
Content:
Indicative content
AO1 Knowledge and understanding
Knowledge of training may include:
• Increase productivity
• Improve customer service
• Motivate the workers
• reduce customer complaints
• reduce damages
• Improve communication
AO3 Analysis
Analysis may include:
• Increased productivity – (increase the sales of food and drink, park
customer cars quicker/more efficiently) – may increase revenue.
• Increase customer satisfaction – repeat purchases etc.
• increase employee satisfaction – decrease staff turnover.
• Reduce customer complaints – decrease costs/increase customer
retention.
• Reduce damages – decrease costs.
• Improve communication – decrease speed of set up and take down (of
screen and seating).
ARA
K APP AN DEV
1(d) Evaluate the economies of scale that PM might gain from booking 11
larger venues.
Annotation
Annotation
Knowledge and Analysis and
Application (4 Marks Evaluation Marks
marks) (7 marks)
EVAL + EVAL +
Justified evaluation
EVAL
based on arguments 7
in context
EVAL +
Developed
EVAL
evaluation based on 6
arguments in context
An evaluative
EVAL
statement based on 5
arguments in context
Shows
Arguments based on
DEV +
APP +
DEV
understanding of two
APP
Shows
understanding of Argument based on DEV
APP
Limited analysis of
K+K
AN +
Knowledge of two
AN
2 two economies of 2
economies of scale
scale
scale scale
No creditable content 0
AO2 Application
Application may include:
• Moving to larger venues – more seats
• Films projected on to big screen.
• Temporary contracts for 20 employees at each venue – may need more
workers.
• Transportation of consumables (food and drink).
• Set up and take down of the screen (a day for each).
• Six weeks above the line promotion before each venue.
AO3 Analysis
Analysis may include:
• Purchasing – able to bulk buy consumables for a venue which may
reduce unit cost of these items – increase profitability (assuming same
price) or decreased price – increased sales/competitiveness.
• Marketing – ATL promotion can be spread over larger venue – reduce
average costs – profitability – however will the length and amount of
promotion need to be increased for ten times the length of time at a
venue?
• Financial – limited context – increased venue may lead to a larger
business and therefore lower average finance costs.
• Technical – may be able to afford a better projector or screen –
reducing average costs. May be able to afford more recent films?
• Managerial/specialist – can employ workers for a longer time period –
training spread over more customers, can afford to employ better
salespeople (food and drink), valet parkers, better customer service.
• Risk-bearing – costs spread over a larger number of customers –
however spread over less venues – the wrong venue might increase
risk.
AO4 Evaluation
Evaluation may include:
• A judgement over the economies of scale.
• Evaluation of the relative impact of different economies of scale.
• Elements that the evaluation/judgement might depend upon – local
competitors, the chosen venue(s), workers available in the area, length
of time needed to market before longer event, availability of larger
venues, demand etc.
1(d) ARA
Knowledge Marks
A correct definition 2
No creditable content 0
Content
An entrepreneur is a person who sets up a business and takes on financial
risks in the hope of profit. Someone who co-ordinates the other factors of
production.
ARA
2(b)(i) Refer to Table 2.1. Calculate the change in PP’s market share between 3
2020 and 2021.
Rationale Marks
No creditable content 0
Content
Business sales volume
100
Market sales volume
0.8m
100 = 25% (2020)
3.2m
0.82m
100 = 20% (2021)
4.1m
0 No creditable content 0
Context:
• Market is growing but market share is decreasing.
• PP is a public limited company.
ARA
Example of how a response may develop and should be marked:
2(c) Analyse two factors which may affect PP’s choice of a source of 8
finance to build the additional factory.
2b Shows 4 Developed 4
understanding analysis of two
DEV + DEV
APP + APP
of two factors factors
affecting affecting
source of source of
finance context finance in
context
2a Shows 3 Developed 3
understanding analysis of one
of one factor factor affecting
DEV
APP
affecting source of
source of finance in
finance in context
context
1b Shows 2 Limited 2
knowledge of analysis of two
AN + AN
K+K
1a Shows 1 Limited 1
knowledge of analysis of one
one factor factor affecting
AN
K
affecting source of
source of finance
finance
0 No creditable content
ARA
AO2 Application
• $1.5m capital
• fixed use (for a building)
• Emily and Kabir own 50% of shares
• factory is to develop product portfolio
• short term – can start construction immediately
AO3 Analysis
• likely to need a long-term source of finance – affordability of
repayments
• Building project may over-run – PP may need some flexibility for
contingencies
• Share issue may make them lose control of the business – ability to
make future decisions
• extend sales in a growing market – future sales may cover any finance
costs
• speed of funds could be important – may restrict options
2(d) Refer to Table 2.2 and other information. Evaluate PP’s use of different 11
payment methods for its employees.
Annotation
Annotation
Knowledge and Analysis and
Application (4 Marks Evaluation Marks
marks) (7 marks)
Justified evaluation 7
EVAL + EVAL +
based on arguments
in context
EVAL
EVAL +
Developed 6
EVAL
evaluation based on
arguments in context
An evaluative 5
EVAL
statement based on
arguments in context
DEV +
APP +
DEV
understanding of two two payment
APP
AN +
AN
method method
No creditable content 0
AO2 Application
• Public limited company – answerable to shareholders
• Decorated plant pots
• Growing market
• Creative designers – piece rate
• Manufacturing employees – time based
• Supervisors – salary
• Managers – salary and profit sharing
AO3 Analysis
Creative designers
• Payment by results of how many new designs are created – may
motivate employees to produce new design – links productivity to output
– controls costs.
• Piece rate may lead to a focus on quantity not quality – unlikely to lead
to creative innovation – more likely to lead to hitting specific targets.
Manufacturing employees
• Time based, so could be an emphasis on ‘going slow’ to maximise pay
but at a minimal output – may allow them to gain overtime payments but
will increase PP’s costs
• Since pots are made using batch production, other systems may not be
suitable as the changeover time would not allow a piece rate system
and might be unfair. Time based allows for different times to produce
different pots and could be a simple payment method for these workers.
May also be in line with minimum wage legislation in country K.
Supervisors
• Salary allows for a known payment each week/month/year and this may
allow PP to plan and forecast cashflow better. May also allow PP to get
a higher output from the supervisors for the same payment.
• May not motivate the supervisors as their pay is not linked to hours
worked or how many are produced. Might be most appropriate as they
are not producing products.
2(d) Managers
• Mangers are making the functional decisions and therefore the ultimate
profitability of the firm is likely to be based on their decision making.
Therefore, linking their pay to the profits is likely to motivate them and
lead to better decision making.
• However, the market share is declining – does this mean that the
managers might not get paid. Might this lead to a high staff turnover for
managers leading to poor decision making. Loss of profit for the
shareholders (including Emily and Kabir) – also less money for
reinvestment, especially the new factory.
AO4 Evaluation
• A judgement/evaluation over the suitability of different payment
methods
• Evaluation of the relative benefits/costs of each payment method
• Elements that the evaluation/judgement might depend upon – type of
worker, objectives of the firm, type of workers (theory X and Y),
profitability of the firm, productivity of the different employees etc.
ARA
Examples of how an answer could develop and how it should be annotated.
K APP AN DEV EVAL